Soerens Ford, Inc. reviews

janet1945

Nov 14, 2016

Service was completed quickly while I waited. The total inspection revealed that new tires will be needed soon. We plan on having new tires put on our Escape during the next required service.

Mark

Nov 14, 2016

I enjoy being able to use the Owner Advantage card. It's a great way to great service at competitive prices. Please continue that program.

oldcarguy

Nov 14, 2016

Since I purchased my car at Soerens, I have had all my service and replacement tires, brakes and battery done there. I have been very satisfied, especially in recent years. The present crew of Service Advisors have treated me well and I'm glad to have such nice people to deal with. The interactions I have had with the Technicians have been very pleasant and informative.

Rochelle

Nov 14, 2016

I have not always been good at taking care of my car - the great staff at Soerens makes it easy for me to keep up with maintenance and to plan for future expenses. Thank you!

Explorer Sport

Nov 12, 2016

I was originally introduced to Soerens a number of years ago when another Ford dealer could not solve my issue on the Windstar I owned after several visits . Soerens took care of us, got the job done and completed the repair under warranty. So when we were looking for a new vehicle and had decided on a Ford Explorer there was only 1 choice. Dean and Dan found us the right vehicle and made everything quick and painless!! Rachel and her crew in the body shop made everything look like new and we are again happy Soerens customers! I would recommend Soerens to anyone looking to buy or have a vehicle serviced! The home of the nice guys is not just a slogan they really do it!

f-150

Nov 2, 2016

The service department is friendly and efficient. I am confident they will complete the work needed in a complete and timely manner. Jeff is great!

Meller23

Nov 1, 2016

Service was quick and the staff was polite. Nice waiting room and lots of tasty goodies! I was informed that the service would take 30 minutes and that's exactly the time it took!

JGS

Oct 31, 2016

What an awesome experience! New guy John S did a great job walking me through all the feature of my new truck and answering any questions I had. Anne made purchasing my new truck a snap and a very enjoyable experience!

bobw

Oct 28, 2016

It was real smooth. I was disappointed in my trade value. The car I purchased out weighed the loss. They were very professional and everything went very smooth.

Ken

Oct 28, 2016

Great service as always. Keep up the good the good work. The service entry drive ways had cars blocking the entry rather then pulling forward. Suggest that the service writers move the cars forward when they see this happening so other customers can pull in.

Richard Hahn

Oct 28, 2016

I called at 7:15 AM to see if you could work me in for an oil change. Yes, if I could be in by 8:00AM.I was in at 7:55. I added a request to check a tire for a slow leaak. Wish was granted and a screw was found. Tire was fixed, oil was changed . I was happy, thanks.

explr2017

Oct 26, 2016

Jon Schneck facilitated the transaction well and is following up on the remaining details - scratch, mats, roof rack. He also took ample time to familiarize us with newer features. Nice guy.

DaPearl

Oct 23, 2016

Everything was great. Went smoothly. All questions answered. Would highly recommend this Ford dealership to anyone in the market for a car. Will keep coming back for years.

Grandma B

Oct 22, 2016

I just wrote a long review to Ford not realizing these were two different reviews. I assume you will see that. Your showroom is great. Staff are exceptional. Very helpful, knowledgeable and friendly. It is obvious they all get along well and this creates a good atmosphere. I purchased two cars just a few months apart. Came back because of super experience the first time when I bought a 2016 Mustang convertible(13,000 miles). Needed a winter car so my first experience in June brought me back in September. From start to finish the second experience was just as enjoyable and positive. You can be very proud of your team and their dedication to Soerens and Ford.

JMS

Oct 22, 2016

I truly recommend this dealership. There is no pressure whatsoever. Everyone wants to help! Quick, precise service and now a car wash too! Their awesome!

luckylindy

Oct 22, 2016

my service person knew me by name without me identifying myself. he got the ball rolling and made sure everything got done, including a clean car. the whole atmosphere at soerens makes a customer want to come back

C William Knoernschild

Oct 20, 2016

Great place. Have been dealing there for over 20 years. I've purchased 5 vehicles through them. John in the sales department has sold me all my vehicles in the last 20 years

Enough

Oct 16, 2016

.i went to Sorrens because they were the closest Ford dealer/service center to my home. I had purchased the vehicle from Carnax. Ford issued a recall so I needed it fixed. The Soerens facility was very bright and clean.

FirstFord123

Oct 16, 2016

Peter Kraut was very low pressure. He found me exactly what I wanted very quickly.. My entire experience was hassle free. I would recommend my friends and family to call him. I am really enjoying my Ford Escape.

Diane Lustig

Oct 15, 2016

This car experience was so different from the past. I identified the car i wanted, received 0% finance and had the car on the way to the dealer within the hour. I was in and out and back to work in no time. Pete patiently showed me everything on my new car and welcomed me back any time I had questions. Pete was great to work with. I was able to go test drive several cars without pressure to purchase a car at that time. That allowed me to fully think through my purchase. Pete patiently waiting (with no pressure) until I was ready to purchase a car. in 10 years I'll be back for another Ford car from Soerens Ford.

CO Jim

Oct 13, 2016

I needed a battery replaced and other places wouldn't even attempt to replace it. Your service tech finished the job in 30 minutes. Nice waiting area too.

dan150

Oct 13, 2016

I was early for my appointment and they got me in, took care of everything and got me out ahead of time. As always great job.

midwestflyer

Oct 13, 2016

Tina and Adam worked on getting a vehicle that I had wanted. I had wanted the race red truck on the lot, but an alternate was found. Ella and Mark explained things fully each from their own perspective. I think the personnel did a great job. I think a weakness exists with the service department such that if someone wants to modify or upgrade a truck, the knowledge base to do that is not there. I don't think this a dealership issue, but a Ford issue that the headquarters must address. Training must be provided to make modifications to the vehicle if the customer wants that to happen. People from the assembly line should train service techs how to do that. Soerens did a great job.

SilvrDrgn

Oct 9, 2016

Great place to look at vehicles and test drive. Staff very friendly, knowledgeable and accommodating. Little to no sales pressure. Todd was very willing to make buying my new truck a good experience. Thanks!

Carly

Oct 7, 2016

All staff was friendly and were helpful & knowledgeable in our purchase. Zach was very helpful in going over all the details of the vehicle. Highly recommend Soerens.

ERC

Oct 7, 2016

Very good customer service for a repair that was needed on a used 2010 Chevrolet K3500. Very friendly and efficient process. I would recommend Soerens to others.

LORI MICHAUD

Oct 7, 2016

I purchased a 2010 Yukon Denali and overall it was a good experience. Very friendly staff. The only complaint would be that when I picked up the vehicle the gas tank was only filled to 1/4. I would expect a full tank of gas when purchasing a $30,000 vehicle. Not a huge issue - this was the only disappointment I had with the entire transaction.I would definitely recommend Soerens Ford - just make sure to ask for a full tank of gas when picking up your vehicle;)

Lynda Seyferth

Sep 23, 2016

Came in for an oil change and that went well. Service desk needs to get a little more organized though. We were called back and the service representative started to talk about someone else's car. HE then was slightly confused and asked which car we had. We told him and we then stood around for several minutes as he went to get the correct owner for the information he had and told us our paperwork had not printed yet. First time at this dealership and first Ford purchase. Overall good experience.

Scott Gibson

Sep 23, 2016

I love Ford in general. I've had a 2004 Explorer, 2011 Explorer, and now a 2013 F150. The only issue I have is that my last oil change took 2 hours, and I had an appointment that I was waiting there for the service. That seems extreme for a Works oil change.

Ken

Sep 21, 2016

I purchased a 2017 Ford Escape from Soerens Ford a few weeks ago. Dean Hoyt, my salesman, was very helpful; he listened to my needs and provided the advice I needed in selecting the new vehicle and going through with the purchase. Everyone I dealt with was higly professional and an absolute pleasure to work with. I'd recommend Soerens Ford in a heartbeat to anyone who is shopping for a new vehicle.

Lwegener

Sep 19, 2016

Mark and Greg were both very helpful in selecting my new car. Mark was very knowledgeable and friendly throughout the test drive and in helping me track down a vehicle with the trim package I wanted (my car ended up coming from Michigan). In fact all the staff I encountered did everything they could to make sure I was comfortable with my decisions and we're willing to take the time to find the right vehicle for me.My family has bought 3 vehicles from Soerens Ford over the years and I would definitely recommend them.

Lee Wegener

Sep 19, 2016

Mark and Greg were both very helpful in selecting my new car. Mark was very knowledgeable and friendly throughout the test drive and in helping me track down a vehicle with the trim package I wanted (my car ended up coming from Michigan). In fact all the staff I encountered did everything they could to make sure I was comfortable with my decisions and we're willing to take the time to find the right vehicle for me.My family has bought 3 vehicles from Soerens Ford over the years and I would definitely recommend them.

Mary Sandmayr

Sep 18, 2016

I just leased my 4th Ford Escape from Soerens Ford and before that bought 2 Fords. Ask me why I keep going back? Because of John Schultz. I followed John from Best Ford to Soerens. John is an honest no nonsense salesman. John Schultz is the best!!! Also the people in the service department are great too especially Tyler. I tell everyone to go to Soerens Ford & see John..

Mary

Sep 17, 2016

I just leased my 4th Ford Escape from Soerens Ford and before that bought 2 Fords. Ask me why I keep going back? Because of John Schultz. I followed John from Best Ford to Soerens. John is an honest no nonsense salesman. John Schultz is the best! I tell everyone to go to Soerens Ford & see John..

Matthew

Sep 16, 2016

Rachel the body shop manager went beyond any reasonable expectation to help resolve a problem with my truck. The problem was caused by an outside vendor from another dealership, but she was more than ready to help me get the problem fixed. I can highly recommend Soerens for their customer service and attention to detail.

Jill

Sep 13, 2016

I just bought a beautiful 2017 Ford Escape!Love it, got a great deal & they took great care of me very timely & efficient, a special thanks to Tina & Pete!

Ken Or Sandra Dziubek

Sep 12, 2016

A difficult job was handled with professional expertise.

Jennifer Gennerman

Sep 11, 2016

Service was great!50 character minimum is a required part of the survey, so I am adding more characters.

Joe N

Sep 11, 2016

Our sales person Dean was great to work with. And very knowledgable about the vehicle we we're purchasing.

kjl

Sep 8, 2016

Go see John Schultz - honest dealerSoerens Ford - Friendly dealership

Shanna Hechimovich

Sep 8, 2016

Mark Schwerm was wonderful to work with. He was incredibly knowledgeable and I felt very comfortable working with him. He was helpful in assisting me in finding exactly what I was looking for in a vehicle, rather than pressuring me into something I didn't want. After shopping at a few other places, I knew he was the person I wanted to work with. Additionally, the other staff members at Soeren's were very friendly and were willing to take the time to explain information fully. Overall, it was a positive car-buying experience.

PatrickMS

Sep 7, 2016

Sales force knew the product and it was easy to pick out a new vehicle.

KJL

Sep 7, 2016

Go see Johns Schultz - honest salesman - this was the 5th car we bought through John. He is always helpful and explains all your options. I love my new 2016 FusionSoerens Ford is friendly and helpful. Very clean.

Gaurang456

Sep 5, 2016

I dealt with Adam and Todd, when I purchased a pre-owned Subaru Legacy from soerens. I negotiated and bought the car remotely since I was not in town. The experience was very good as Adam was really helpful in providing all the necessary details such as pictures, auto fax report etc. Very promptly so that I could take a decision. Todd made the process from taking the car for test drive to completing all the documentation very easy. I was in and out with the car in 45 mins. There was a communication hiccup in between, but it was a busy time of the week, so I can understand.

Angelina J.

Sep 2, 2016

I had the best experience purchasing my son's first car with Pete Kraut. From the moment we stepped on the lot he was very friendly, cordial and made us feel welcomed. He was straightforward and easy to work with throughout the whole process. The customer service was awesome. I've been with a different dealer for 10 years and have never received this kind of service. It was worth it to shop around. I also appreciated that he did not try to sell me any car just to make the sale. I want to personally say thank you to Pete again for the wonderful experience and keep up the good work.

BillJan

Aug 30, 2016

I enjoyed my buying experience. The service was great.

Sandra Barry

Aug 30, 2016

The staff is always helpful and friendly. Your new building is beautiful and the wait time isnt long at all. Great service all around

Angela G.

Aug 23, 2016

I had the pleasure of working with John Schultz to upgrade my 2002 Ford Escape to a 2017 Ford Escape. Not only do I love my new Escape, but I also absolutely loved the service I received from John at Soerens. John found the exact car I wanted and came in on his day off to accommodate my schedule. If you're looking for a quality car in addition to outstanding service, look no further than Soerens!

Andrew G

Aug 20, 2016

We had a great experience working with Scott Sawejka at Soerens Ford when we leased a 2017 Ford Escape. This the fifth Escape we have leased from Soerens and they have all been great. Scott did a great job finding us the car with the features we were looking for.

Daniel Koslakiewicz

Aug 17, 2016

It was a very fast appointment and everyone was very courteous.

Glenn S

Aug 16, 2016

We just bought a new F-150 from Pete Kraut at Soerens Ford. We worked with Pete Kraut and found him to be the best car salesman we have ever dealt with. He is easy going, follows up and needed without being pushy, and know his Fords. We will go to him again when we need another vehicle. I would recommend him to anyone.

Glenn S

Aug 16, 2016

We just bought a new F-150 from Pete Kraut at Soerens Ford. Pete was without doubt the best and easiest car sales guy we have ever dealt with. I would recommend him to anyone. He has an easy going style, he follows up without being pushy and knows his Fords. He was honest, straight forward and very knowledgeable.

Sharone

Aug 15, 2016

I'd been looking for a car for over a month and I saw the car at Sorenes and fell in love! The sales men were nice & it was an easy sale!

Catin

Aug 13, 2016

My sister recommended going to see "John" (Schulz) at Soerens when I was in the market for a new car three years ago. It was some of the best advice she's ever given me. That first very positive experience just grew when the end of my lease came due recently and I was again in the market for another car. John, along with Mike Walsh, Annie and Ella (Finance) went above and beyond to find a new car within this retiree's budget and make the purchase of my new Ford Focus possible. I will definitely return to Soerens for any car purchase in the future. I highly recommend this dealership and its wonderful people to anyone in the market for a new car.

folkatiowa

Aug 10, 2016

Honest, low pressure sales team. This is my second vehicle I have purchased through Soerens. They always beat the price of the competitors around Milwaukee and provide excellent service. Dean Hoyt will take care of you. Randy, the used car sales manager was also great to deal with.

Robert Charles Lucht

Aug 8, 2016

Tyler was very helpful and my vehicle was ready before promise time.Will definately use Soerens again.

Ross Donnelly

Aug 8, 2016

great experience I was very happy with all of the staff at Soerens Ford. Robert Viall was very professional, and helpful.

William Clayton

Aug 8, 2016

Pleasant experience, they were professional, polite, and cost was fair.

Blue2012Focus

Aug 8, 2016

I was very happy and impressed with the service I received at Soerens Ford in looking for a used car.My Salesman Kerry Royce was outstanding to work with and I would highly recommend him to my friends and family when looking for a new vehicle. Kerry understood my budget situation and helped me get the car I liked and could afford at the same time. In the future when I need a new car I will make my first stop to see Kerry Royce at Soerens Ford. I would also like to acknowledge Business Manager Barbara Nobile. She spent a lot of her time on that Saturday helping me find and secure a car loan. Barbara I can't thank you enough !!

Michael Drida

Aug 6, 2016

Excellent service and love the lifetime warranty on the brake pads. No complaints!

Repeat buyer and service customer

Aug 6, 2016

Just purchased our 4th vehicle from Soeren's Ford. The last 2 with Greg Rossey. He has always been extremely helpful and he has never tried to rush us. The service department has cared for our 3 vehicles and will care this one as well. Thank you Greg and Soeren's for being our trusted dealership.

Ryan Irene

Aug 5, 2016

The staff is knowledgeable and friendly. They completed a dealer trade to get the vehicle we were looking for. The process was quick and handled very professionally.

Amy Close

Aug 3, 2016

everyone was nice and friendly. I would come back for service again

Jackson

Aug 3, 2016

The good people a Soerens Ford were friendly and informative and very easy to work with. I stopped in on Saturday to look at the new 2017 Ford Escape. Soerens must have had 20 of them on lot and I found exactly what I was looking for. The sales team answered all my questions and there was no pressure to buy, just good information. They provided me with the numbers to compare purchasing versus leasing the vehicle. (I went with the 3 yr/36000 mile lease.) Soerens also took in my old car on trade-in and I am very pleased with how much they gave me for it. They did a through job walking me through the paperwork.I've purchased and leased many cars from Soerens Ford. They treat me like family and make car shopping enjoyable.

Jack

Aug 3, 2016

The good people a Soerens Ford were friendly and informative and very easy to work with. I stopped in on Saturday to look at the new 2017 Ford Escape. Soerens must have had 20 of them on lot and I found exactly what I was looking for. The sales team answered all my questions and there was no pressure to buy, just good information. They provided me with the numbers to compare purchasing versus leasing the vehicle. (I went with the 3 yr/36000 mile lease.) Soerens also took in my old car on trade-in and I am very pleased with how much they gave me for it. They did a through job walking me through the paperwork.I've purchased and leased many cars from Soerens Ford. They treat me like family and make car shopping enjoyable.

ITGoddess01

Aug 2, 2016

This is the second new car I have purchased from Soerens. Todd was very knowledgeable of the car features and made the whole car buying experience super easy. Glad I made the decision to buy from Soerens again.

bjw

Aug 2, 2016

Pete was very freindly and knowledgable. He was not pushy or your typical salesman type. I would defineately see him for my next vehicle purchase.

Scalish

Aug 2, 2016

We were very pleased with the service and staff at Soerens Ford. Purchasing a vehicle is a huge decision and our sales person, John was very helpful throughout the process. We've never had a Ford before and love our new Edge and certainly would return!

Michael Sajdowitz

Aug 1, 2016

We just had basic oil change and tire rotation etc done

Jerry Winiarski

Jul 29, 2016

Fabulous-o, everyone from the reception desk to finance was great. Started with great internet Associates Adam and Tina ?Mark was fantastic salesman. Just an excellent experience I will be back to Soerens Ford.

Pramod

Jul 23, 2016

I had a great and positive experience, during my recent car purchase from Soerens Ford of Brookfield. They helped me to find a right car and within my budget. I did not felt any pressure and all of my questions and curiosity were answered by experience staff. They focus on creating a long term relationship with the customer rather than just selling one car, so we as a customer can always remember them in our future car needs as well. They do not forget you after selling the car. I did still got call from them asking how is my car running and if i am happy with my purchase. This shows how much they care for their customer. I would like to especially thank Mark Schwerm for his help during my purchase and definitely I would recommend Soerens Ford of Brookfield if you are looking to buy a car.

Pramod Acharya

Jul 23, 2016

I had a great and positive experience, during my recent car purchase from Soerens Ford of Brookfield. They helped me to find a right car and within my budget. I did not felt any pressure and all of my questions and curiosity were answered by experience staff. They focus on creating a long term relationship with the customer rather than just selling one car, so we as a customer can always remember them in our future car needs as well. They do not forget you after selling the car. I did still got call from them asking how is my car running and if i am happy with my purchase. This shows how much they care for their customer. I would like to especially thank Mark Schwerm for his help during my purchase and definitely I would recommend Soerens Ford of Brookfield if you are looking to buy a car.

BlondeOnTour

Jul 21, 2016

Just made my 1st Ford purchase. Pete Kraut is a great asset to the Soren's Brookfield location. His concern and gauge of a customer's needs is spot on. This buying experience has left me with a very happy feeling & Mustang proud.

Jim G

Jul 19, 2016

I moved up from a 2011 Chevy to a 2014 Ford. I like the Ford much better and the shifting of the automatic transmission compared to my Chevrolet Cruz. I thought the dealership was fair with my trade-in value. The Ford rides nicer and the visibility is greater. I am a very satisfied customer. I would recommend Sorens Ford.

love my F150

Jul 18, 2016

I just bought a new [to me] pickup from them. I was very pleased with every aspect of the experience. Dean Hoyt was terrific. Knowledgeable and friendly. I have never had a closing /paperwork signing session go more smoothly. They were so very, very respectful of my time. In the past, I've had sessions like this which just literally ruined an entire afternoon or evening. Closing with these guys was quick and easy. Talking with the credit manager was like having a sit down chat with a neighbor she was that open and genuine.

Will65

Jul 15, 2016

Awesome above and beyond service. Picked me up several times because I didn't currently have car. Low pressure, friendly, knowleadgable service. PRoss to Adam in Internet Sales and salesman Kerry. Family owned for generations, I highly recommend this dealer.

Will65

Jul 14, 2016

They went above and beyond shuttling me around because I didn't currently have a car. Friendly, knowleadgable, low pressure sales. A family owned, well run business. Props to Internet salesman, Adam, and my salesman Kerry! I hate buying cars, they make it easy!

E Meinecke

Jun 22, 2016

I had the pleasure of working with Dean Hoyt, who is professional, knowledgeable and friendly. My situation consisted of selling a car for a family member and purchasing a new car for myself. Dean took the time to really listen to what I needed to accomplish. In my mind Dean worked double duty to make it easy for me to sell a car and find a car that I would enjoy driving everyday. He answered every question I posed to him in a timely and professional manner. Dean was pleasant every step of the way. In addition, I was able to experience the comradery of the staff at Soerens. They worked as a team to meet my needs and make me feel valued as a customer. You could see and feel the pride of the dealership they worked for. Working with Dean Hoyt at Soerens Ford was a positive experience. I highly recommend Dean and Soeren's Ford.

Diane

Jun 21, 2016

Mike Wilson was very nice to work with, not pushy and listened to what I had to say.

MattB

Jun 20, 2016

Purchased by second F-150 from John Schultz on 6/16/16. Couldn't be happier. Professional, courteous, straight forward. Tier 1.

Mike Bickler

Jun 20, 2016

We were in at Soerens for service on two of our vehicles and while casually looking around the showroom we talked to Mike Walsh about a new car on the showroom floor.We had really stopped just for service and went through the showroom just to see "what was new".When we asked about one of the cars in particular we promptly had our questions addressed.Mike was very knowledgeable and when asked he also quoted a price including all rebates as well as discounts that we considered to be a great deal so we bought the car!Mike was very easy to work with and we would highly recommend Soerens for sales as well as service.Having purchased over 75 new cars over the years we have found that while all Ford dealers can sell you a car for about the same price, the Soerens folks always go the extra mile to make sure the experience before and after the sale is the best it can be. Whether it is sales or service Soerens treats customers with the utmost care.We are very pleased with Soerens and will continue to recommend them to others.

Don E.

Jun 7, 2016

We have been shopping for a new car for about two months. We looked at many cars and many different dealerships. We stumbled upon Soerens Ford Brookfield due to an internet add for the vehicle we were looking for. I stopped out and looked at a few cars one day and met John Schultz. I told him what I was looking for and he showed me some cars, gave me his card and said he would e-mail me the figures. When I got home later that night I checked my mail and found all the figures were there and they were with in my budget. I took my wife out the next time and we made the deal. It was Memorial day weekend and we were able to pick up the car on that Monday. Thank you for not being a pushy salesman. We will shop there again. Thank you John.

New Car!

Jun 7, 2016

The initial on-line inquire/interest of the 2015 Ford Edge was a great start in the negotiating process and feedback was prompt. The internet staff followed-up with appointment reminders and quickly answered on-line questions. If for some reason the internet staff was not available they seemed to delegate to other sales staff to ensure a positive and quick experience. Overall, the dealership sales department used a teamwork attitude. The purchase of a new vehicle was a great experience!!

JRS

May 31, 2016

We came into Soerens Ford in search of a 3rd vehicle. From our initial visit to the sale of the vehicle our salesperson (Scott) took the time to listen to our needs and direct us in the right direction. At no time did we feel pressured by him, which was a relief at visiting other local dealerships. I will definitely return and would suggest you consider Soerens Ford if you are in the market for with a used or new vehicle. Thanks for the great experience Scott!

Mark H

May 23, 2016

I purchsed a 2016 Shelby from Soerens. I had never been to the dealer before. The transaction over the phone was easy and fair. When I arrived at the dealership on the day I picked up my car, I was amazed at how clean and bright the place was. It is very modern looking and brand new. Everyone was friendly and the customer service was great.

BH

May 21, 2016

Recently I took my 2008 fusion in for service as we 'thought' it had an oil leak. Unfortunately, the entire frame was rusted through. I had no choice but to purchase a new car and fast. Gregg Rossey at Sorens Brookfield worked with us to get the best trade in value we could get for a car that wasn't going to be anything but junk. I worked with Gregg to purchase a new car. Gregg was fantastic. I really felt that he worked to get me the best possible deal out there, rebates and financing options. When I came to pick up my car I agreed to add the protection package. Gregg offered to come pick up my car at work the next day and take it back to Sorens for the application of the protection. He left his car for me in case of emergency. This type of customer service is not found often and it was greatly appreciated. I will continue to purchase my cars from Sorens ford and also utilize the service department for all my service needs.

Karen

May 19, 2016

We recently purchased a Ford Escape from Soerens Ford. We were very happy with the service we received along with the price and quality of the car. The sales people were kind and there was no pressure to buy. Overall a great experience and we would recommend Soerens to our family and friends.

Ideal2

May 18, 2016

I recently had been searching for a nice used car to replace my 9 year old edge. I had been to two other local ford dealers and was turned off by the high pressure sales approach. My 18 year old son found this car on the internet and I called and spoke to Tina. She was super friendly and not pushy at all, directed me to come in a talk to Scott if I was interested in trying out the car. I had gone by myself dreading it because I usually make my husband deal with the car purchasing, I was greeted with a friendly, and casual attitude, and was told go ahead and take the car out. No pressure ..... The next day my husband tried it out ..... great experience no hassles... Agreed on a price over the phone went in the next day with my trade in. Had it all done with paperwork within 2 hours. Stress free and the car was filled with gas ..... love it .....Thank you again ... looking forward to dealing with you again

car nut

May 17, 2016

I've known John for several years now and have personally purchased vehicles from him and have recommended my family, friends and my company to go to him and Soerens for vehicles. I have found John to honest, straight forward, and an overall great person to know when it comes to opinions on cars. I tell all of my friends that John "knows cars", which is a quality that is vital to me when looking for a new or used car. I will continue to go to John in the future without reservation.Bob & Christy Hacker

Todd M.

May 14, 2016

Had my F150 in for a oil change and had warranty work done 3 days later. Service Advisor was very helpful with everything and made sure my warranty work went thru smoothly without a fight. Everybody was friendly and courteous I will be back.

123MS

May 12, 2016

Soerens Ford (Todd RIdder and his colleagues) were exceptional in my recent trade-in/ new care lease. They quickly located the vehicle I wanted, reviewing my trade-in easily, and completed the necessary paperwork quickly. The dealership also has a wonderful area for small children to play/ watch child-friendly movies that was perfect for our 4 year old!

Mary Rudebeck

May 11, 2016

Everyone was very friendly and quick about getting me in and on my way. The shuttle service was also excellent and very much appreciated.

Patricia Abfalder

May 10, 2016

I really appreciated the fact your service department listened to my request do a quick fix for now with my loose rear heat shield. I have a lot of expenses over the next few months and hopefully the repair will hang in there for awhile. Thank you. Your accepting YOUR terms and not allowing me to continue is one of the reasons why I do not like answering these "how did we do?" requests.

Joann Hermann

May 8, 2016

service dept was very friendly and helpful with my questions.And you still have the popcorn!

Gregory Weinfurt

May 6, 2016

Over the past 8 years I've been satisfied with the work done on my Edge

Manalive

May 6, 2016

Many thanks to Bob Viall, Sales Manager and Randy Hoefs, Used Car Manager. They both are really very nice guys that made a buying a used car a very pleasant experience. The whole Sorens team met our needs for a quality used vehicle at a price point we were happy with. Their efforts for customer satisfaction really excelled when we encountered a small problem with the vehicle after we got it home. We let Bob know about it and from that point on, he took control and Sorens very graciously fixed the problem to our satisfaction. Now that is what a responsible & dependable dealership does!My wife and I are 100% satisfied and we can truly recommend Sorens Ford as a auto dealership you will want to do business with. They really do live up to their slogan, ''The home of the nice guys''. Mike & Deb Moretti

K Smith

May 4, 2016

Pete Kraut was very helpful as my salesperson, no pressure what so ever. I'm very pleased with my experience at Sorens, hope to have a long lasting relationship with them.

Lawrence Konczal

May 4, 2016

Very satisfied with the service at Soerens Ford. Have been a customer since 2004 purchasing a Ford Ranger truck. Our family purchased three cars from Soerens, all 2014 models. We bought a Ford Escape. The SYNC system has been brought in for service several times and does not work. It has been disconnected from our IPhone 6 because it doesn't work. Your service department reported the SYNC system issue to Ford, and Ford refuses to correct the issue. Apparently the SYNC system cannot work with the newer IPhones. Looks like the bumper to bumper 3 year or 36,000 miles doesn't cover the SYNC system.

ksmith

May 4, 2016

Excellent experience working with Pete Kraut - purchase a used Ford Escape and couldn't be happier.Didn't feel any pressure and he was easy to work with.Thanks Pete!

Dylan Guzewski

May 3, 2016

I had an excellent experience at Soeren's this April. A gentleman named Mark Schwerm took care of what I needed and was looking for. He was patient and informative with me since I wasn't fully set on the Ford Focus ST. I did my own research and we talked about other makes and models with perks and downfalls of each. Soeren's gave me the best deal and rate by far. They offer upgrades and do the normal sales things but they really want you to have the best experience possible. I added on the extended warranty to 75000 miles for a reasonable price. The salesman Mark and happened to own the same car that I was buying, so his knowledge for the vehicle was second to none.Stay Excellent Soeren's!

Laura Johnson

May 2, 2016

Great service! Learned something new about my vehicle too.

Atrickey

May 2, 2016

I just recently leased a 2016 Ford Escape, it was such an easy And enjoyable process! Tina and Adam were not pushy at all and we're both very informative! I would recommend Soerens to everyone looking for a new car!

Dableducks

May 1, 2016

Soerens Ford and Mike Walsh are the absolute best. We went into Soerens based on a co-workers reconmmendation and were not disappointed. Mike worked with us to find the vehicle we wanted and went above and beyond to help the financing to be approved. With Mike and Ella working together they were able to get us into a 2016 Escape and We have never been happier. We will buy all future vehicles from Soerens Ford and Mike. Everyone we came in contact with were cheerful and helpful.

Tom and Donna

Apr 28, 2016

I cannot say enough great things about Soerens Ford. The thing that brought my wife and I to Soerens years ago was the past relationship we had with the best sales person in the car business, John Schultz. We have been dealing with John Schultz since 1986 and have never been disappointed with the whole car buying experience, from start to finish. Since John moved to Soerens years ago, we have purchased 6 vehicles and we have recommended many of our friends to the Soerens dealership. They have also purchased vehicles from them and they have been really happy about their experience and the recommendation we gave them. When we came to Soerens earlier this month it was to look at the new 2016 Fusion. While we were at the dealership we also ended up also looking at a 2010 Explorer to replace our 2009 Explorer. We ended up buying two new vehicles before leaving that day. From the moment you enter the newly remodeled showroom and get greeted by the Soerens employees, you feel at home. Everyone you talk to or walk by say hi to you and they all ask if they can help you out. Mike Walsh, the sales manager, and John Schultz took the time with us and never made us feel rushed or pressured to complete either of the deals. They treat you like family, which is very nice. I will say that has been true every time my wife and I have ever entered their dealership. When we came to pick up both vehicles the following week the closing process was seamless. While John was showing me how all of the new features worked on my new fusion, Mike Walsh worked with my wife on her Explorer and setting up her features. I will come back to Soerens in the future without a second thought because of John Schultz and Mike Walsh and the support people they employ to represent their brand. If anyone is looking for a new or used car, give Soerens Ford a look, you won't be disappointed. You have a very happy customer for life.

Claudio Ipsa

Apr 27, 2016

very satisfied with my experience in having an oil change as i have in the past.

Charles Parsons

Apr 26, 2016

The staff was very helpful from start to finish. The military discount is much more than helpful, it is greatly appreciated and we thank very you much for that.

Tom and Donna

Apr 26, 2016

I cannot say enough great things about Soerens Ford. The thing that brought my wife and I to Soerens years ago was the past relationship we had with the best sales person in the car business, John Schultz. We have been dealing with John Schultz since 1986 and have never been disappointed with the whole car buying experience, from start to finish. Since John moved to Soerens years ago, we have purchased 6 vehicles and we have recommended many of our friends to the Soerens dealership. They have also purchased vehicles from them and they have been really happy about their experience and the recommendation we gave them. When we came to Soerens earlier this month it was to look at the new 2016 Fusion. While we were at the dealership we also ended up also looking at a 2010 Explorer to replace our 2009 Explorer. We ended up buying two new vehicles before leaving that day. From the moment you enter the newly remodeled showroom and get greeted by the Soerens employees, you feel at home. Everyone you talk to or walk by say hi to you and they all ask if they can help you out. Mike Walsh, the sales manager, and John Schultz took the time with us and never made us feel rushed or pressured to complete either of the deals. They treat you like family, which is very nice. I will say that has been true every time my wife and I have ever entered their dealership. When we came to pick up both vehicles the following week the closing process was seamless. While John was showing me how all of the new features worked on my new fusion, Mike Walsh worked with my wife on her Explorer and setting up her features. I will come back to Soerens in the future without a second thought because of John Schultz and Mike Walsh and the support people they employ to represent their brand. If anyone is looking for a new or used car, give Soerens Ford a look, you won't be disappointed. You have a very happy customer for life.

Mustang

Apr 26, 2016

I have purchased 3 vehicles in my time and on my fourth i had Mark Schwerm at Soerens Ford in Brookfield and wish i had him for all my vehicles!!! I had changed my mind with vehicles 3 times over 2-3 weeks and went in one day and changed my mind again and purchased a Mustang. Mark Schwerm did not even blink with my inconsistency, He also came in on his day off twice. The whole Soerens Team from the managers and Service Department treated me like family. I actually felt like going back and just hanging out. Thank you for everything Mark Schwerm and Soerens Family!!!

Tom & Doona

Apr 26, 2016

I cannot say enough great things about Soerens Ford. The thing that brought my wife and I to Soerens years ago was the past relationship we had with the best sales person in the car business, John Schultz. We have been dealing with John Schultz since 1986 and have never been disappointed with the whole car buying experience, from start to finish. Since John moved to Soerens years ago, we have purchased 6 vehicles and we have recommended many of our friends to the Soerens dealership. They have also purchased vehicles from them and they have been really happy about their experience and the recommendation we gave them. When we came to Soerens earlier this month it was to look at the new 2016 Fusion. While we were at the dealership we also ended up also looking at a 2010 Explorer to replace our 2009 Explorer. We ended up buying two new vehicles before leaving that day. From the moment you enter the newly remodeled showroom and get greeted by the Soerens employees, you feel at home. Everyone you talk to or walk by say hi to you and they all ask if they can help you out. Mike Walsh, the sales manager, and John Schultz took the time with us and never made us feel rushed or pressured to complete either of the deals. They treat you like family, which is very nice. I will say that has been true every time my wife and I have ever entered their dealership. When we came to pick up both vehicles the following week the closing process was seamless. While John was showing me how all of the new features worked on my new fusion, Mike Walsh worked with my wife on her Explorer and setting up her features. I will come back to Soerens in the future without a second thought because of John Schultz and Mike Walsh and the support people they employ to represent their brand. If anyone is looking for a new or used car, give Soerens Ford a look, you won't be disappointed. You have a very happy customer for life.

Rebecca Anderson

Apr 25, 2016

John Schultz is the best thing about this place. The checkout process took way longer than I would have liked, on both my recent visits. Tom was exceptionally kind. I was disappointed I couldn't have a $24 part returned to stock when it turned out I didn't need it

John Sponcia

Apr 22, 2016

Car repaired quickly and efficiently. Courteous follow-up.

Adele and Norman

Apr 20, 2016

We were told to arrive at 6:45am and we were prompt! However the service staff doesn't open the garage doors until 7:00am........ we were the only ones waiting to enter - no line. Seems a bit unnecessary to have us sit and wait in our vehicle.

Michael Murel

Apr 20, 2016

2016 ESCAPE. KEY FAILED. KEY WAS ORDERED. CALLED WITHIN A WEEK. KEYS REPROGRAMED. ALL IS GOOD

Graymam

Apr 16, 2016

Sorenes Ford is by far one of the best dealerships in southeastern Wisconsin if not the state. It has been my pleasure to be a customer here for over 15 years. Outstanding sales staff best sales men, John Schultz and super service center. Purchased my last 4 vehicles from Sorenes. Would never consider taking my business any place else.

Anthony Sarah Viera

Apr 15, 2016

Great service! Always friendly and knowledgeable when it comes to suggested maintenance. Thank you-

Bob60

Apr 13, 2016

Took my 2015 Taurus in for a front end vibrationI that occurs after 70 mph. First diagnosis was that there was definitely a front end vibration but when they couldn't determine the cause said the wide tires (O.E. Factory Michelins) were at fault as they pick up road imperfections. Using that logic my Corvette shoud be shaking like a Shitz-zou whenever I drive it. Then I got the car back with a ding in the trunk. They claimed it wasn't their fault basically inferring that I'm a liar and scam artist. Although Tom the service writer was courteous, I will never bring my car here again. Also, I buy a car a year (last one was a 2014 Taurus bought here) but I will never buy a car from this dealer, and I will tell everyone not to buy here either. Unfortunately my sister just bought an Edge based on my previous recommendation.

Dennis Kubik

Apr 11, 2016

I had a hum in the front of my f150 since 10 k miles. I brought in in at 10k and of course it wouldn't do it. Thankfully at 32k it would do it most of the time. It needed 2 actuators on the 4 x4. Thanks

Dr. Wendy

Apr 11, 2016

Just had the pleasure of leasing a 2016 Ford Escape at Soren's Ford and I plan to stay a part of the Ford family there! Sales and support staff are friendly, resourceful and responsive! Buyers have many options these days and to me the reliable customer service matches the problem-free ownership of a new Ford vehicle. Would recommend this dealership to any friend or family

Philps

Apr 4, 2016

Kerry Royce was professional and not pressuring me to buy a car. I drove the Fusion and he gave me all the information about my trade in price. Still no pressure, not one word about "This car won't last long." I bought it and love it. When I picked the car up someone sat in the car and showed me everything about the interior workings. Thanks Kerry!

Kristine Schroeder

Apr 3, 2016

Wonderful staff! Very helpful and friendly! They helped file my rebate for me and gave me a great deal on my tires! I had moved my business to another dealership for a couple of years due to disappointing service. However, have come back due to the service I received when I was having issues with my Washer system during peak winter, salt season! Thank you!

SOERENS

Mar 31, 2016

My experience was great. Tom Novitski greeted me when I pulled into the service department. Showed me to the nice area to relax and wait for my car. Everything was completed as promised and I was on my way within 45 minutes. Thank you

Greg & Deanna Hince

Mar 30, 2016

Easy scheduling, on time, great quality work and friendly people.

Roger Jurewicz

Mar 29, 2016

2014 Escape, service was as expected V-Good, just explain the charges as well as the inspection

101507DR

Mar 29, 2016

Two salesmen I worked with, Adam and Brayan, went out of there way to make this purchase a pleasurable experience. The price and service given were outstanding and well worth the 100 mile drive to get there. I have two Ford dealers within 10 miles of my home who could not beat the price or service given by Soerens Ford. Everybody I worked with there were professional and courteous and the Business Manager, Barbara Nobile was a pleasure to do business with.

Satisfied Customer

Mar 28, 2016

Todd Ridder helped me find the perfect vehicle. He was awesome!

Mike K.

Mar 28, 2016

Mark S. made sure to explain all the options I had concerning a new F150. At delivery went thru all the features and even set my Bluetooth. Also said if I had any future concerns or question to contact him.Would recommend him for your new vehicle needs.

Rebecca

Mar 27, 2016

It was easy, simple and quick- I believe I was in and out in about 2 1/2 hours! Thank you for the staff for answering all my questions and making it a smooth transition to a brand new Ford! Thank you!

Satisfied Customer

Mar 27, 2016

Todd Ridder assisted with my least 3 years ago. This time he helped find the perfect car for me. He was very helpful, patient and did not pressure me. I will definitely work with him next time.

Michael Ballmann

Mar 25, 2016

Engine light came on, I bought a 2015 F150 eco boost 3.5 in Aug.2015. 10,000 miles on truck.Was told it was an emission problem. Mechanics found water in a line and had to replace a "charcoal canister that had water in it". A rental was provided, part was shipped in overnight. I'm not happy having issues already on a new vehicle. Dealership did cover all expenses. Was told they are starting to see "issues" w/ the 2015 F150's.

escape2016

Mar 23, 2016

We had purchased an Escape from Pete before and with Fords incentives we were able to step into a 2016 Escape that fit our needs, It's nice to have the same salesman over a long period of time. The finance staff was great, and gave us good advice on future purchase/lease options. I would recommend an Escape to anyone, they are excellent, versatile vehicles with great gas mileage. (2 wd version, 2.0 ecoboost).

Joann Gable

Mar 21, 2016

mark s. made this a good experience for me, he was knowledgable confident, and willing to spend the extra time it took to guide me through this purchase. would definitely recommend him or come back if i needed a car... thank you

Robert Lucht

Mar 21, 2016

My service on 2/26/16 was very good. However, on 2/27/16, I received an automated email from Athena Bell - Service Advisor that I missed my 2/26 appointment. My Service Rep. Tom Novitski was veryhelpful and offered advice on future service items, Maybe you have computer issues in your service area. Maybe you charged me the $96.11 when I wasn't there:)

Connie C

Mar 20, 2016

Tina McKandes found me the Perfect truck with all the options I wanted... AND stayed in my budget. She also had some suggestions I had not considered. When we picked up my truck she was EXCELLENT at explaining all the options and programming the system! Thanks Tina!!!!

True car buyer

Mar 20, 2016

I have worked in the automotive business for 45 years, both service and sales. Over those years I have seen a lot of changes, both good and bad. Soerens Ford has it figured out from the way you treat people to the way you follow up. Your A+ in my book. I purchased a new 2016 Ford Explorer, red with a black interior which I absolutely love. Mark Schwerm greated us at the front door with a smile and a hand shake. From that point on he went above and beyond to find the right vehicle at the right price. Mark has a great personality and the right attitude, he will go far in what ever he chooses to do. I am well pleased! Adam Thiel was my initial phone contact and assisted Mark . Adam is also a fine young man, vary pleasant.

sillyman

Mar 19, 2016

My salesman John Schultz was very knowledgeable and extremely helpful. I have purchased many cars from John and will continue to do so. Soerens Ford is a great place to get a car .l

stopvalve

Mar 19, 2016

There were issues I felt with the safety inspection, nothing serious. Needed a tire rotation, I found the wheels stuck on the hubs, took a lot of effort to remove them, and clean the built up corrosion. Needed an oil change, found an axle shaft leaking, this dealership did the oil changes, also the gas tank was 1/2 full. I guess used cars are treated different than new.

Vanessa Davis

Mar 16, 2016

The dealership provided excellent customer service throughout the entire process. The representatives were welcoming, attentive to my car needs, and very informative. They were also always available if I had any questions or concerns. I would definitely purchase a vehicle from this dealership in the future. They also have great vehicles with affordable prices.

nessa53224

Mar 16, 2016

I found my car on a website through my employer and I emailed the dealership for more information. The representatives that I dealt with guided me through the entire process went above and beyond to ensure that my experience was great. The communication was excellent and they were always available when I needed assistance. The customer service was excellent, and the dealership was very welcoming as they provided refreshments while I was completing the process at the dealership. They even followed up with me after the car was purchased. I would definitely purchase another car with them in the future and recommend this dealership.

Chris H.

Mar 15, 2016

Soerens Ford offered us an exceptional car buying experience. We drove two hours from Illinois to buy our car at this dealership. The car we bought was listed on cars.com at a great bargain price so there was no need to negotiate a better deal because we already knew we were getting a good deal. Kerry Royce made us feel at home as soon as we got there and treated us like family from the start. The finance department was so easy to work with too thanks Barb. No haggle car buying experience is what you will get at Soerens Ford. Thanks for making our drive up to WI worth while!!!! Oh, by the way, we love our new car too. Thanks Kerry and Soerens Ford.

lgroeschel

Mar 15, 2016

Checked with a number of dealerships in Milwaukee area and Appleton area, and Soerens Ford was only one that came up with the truck which had the options I was looking for. When first entering the receptionist was very friendly. Salesman Scott was very helpful locating the vehicle I was looking for. Scott and Annie (in finance) were very efficient in getting all the paperwork together in short time. I would definetly recommend Soerens Ford to anyone looking for a new vehicle. Thank you.

Myra

Mar 12, 2016

Competent, knowledgeable, kind, and honest are just a few of the words that describe Mike Walsh. Ive purchased two cars from Mike Walsh and both experiences, and the cars, have been great!!! Both times, the prices have matched Internet recommended prices. Mike Walsh even followed me home and programmed my garage door remote for me!!! What more can I say?

Myra

Mar 12, 2016

Competent, knowledgeable, kind, and honest are just a few of the words that describe Mike Walsh. Ive purchased two cars from Mike Walsh and both experiences, and the cars, have been great!!! Both times, the prices have matched Internet recommended prices. Mike Walsh even followed me home and programmed my garage door remote for me!!! What more can I say?

GJH

Mar 11, 2016

Recently purchased a used vehicle at Soerens and it went fast and easy. Joe Goodson is an awesome manager, Mike Wilson is a great salesperson and Annie did a excellent job in F&I. Highly recommend this crew to anyone in need of a new or used vehicle.

Ford777

Mar 9, 2016

We went in for an oil change and ended up with a new (Used) car. The price was right and the dealership worked with us still. We felt completely comfortable with our choice, customer relations all around were friendly, honest and personable without a hint of pressure. Great experience.

Pat711

Mar 6, 2016

I went to Soerens Ford in search of a new vehicle with a very specific model, color and price in mind. My salesman, Mark Schwerm, did his best to meet my requirements. He, along with his manager, searched for the car I wanted at a monthly price I was willingly to pay to purchase the car. (I am going from leasing cars to a purchase so I didn't have a trade in to offset the cost) Before long, they found it! The financing process was quicker than I had experienced anywhere else. And Mark spent plenty of time with me to make sure I understood all the car features before I drove my new car off the lot.I have other extended family members who buy their cars at Soerens, which is one reason I started my car search with them. My family has always had great service experiences, now I look forward to the same when my car needs service.I have had my car for almost a week, and love it!!! Thank you Mark and Soerens Ford.

Lori Christiansen

Feb 29, 2016

GREAT SERVICE at Soerens Ford!!! I was so impressed at their responsiveness from the start! The entire team was was helpful! Scott was an awesome sales professional and taking the time to explain all the bells and whistles. Thanks again Soerens!

Lisa

Feb 29, 2016

Great car buying experience! Process was efficient and easy and Soerens Ford was great to work with. They were able to get me the car I wanted quickly with great customer service. I would highly recommend Soerens Ford and would purchase another vehicle from them. I love my new car!

Michelle & Ed Hagopian

Feb 24, 2016

The newly remodeled service area looks great. Service is always fantastic. Your staff is very friendly and always make sure I understand exactly what is wrong and what is needed to get it fixed. Keep up the good work!

Stefan Booth

Feb 24, 2016

From start to finish, my truck was serviced professionally and timely.

Susie 178

Feb 23, 2016

Driving past the dealership , I decided to stop in. I had been wanting a new car for awile so I see what Greg had to say. I decided on the Escape. So we took a ride and I was hooked. He really listened to what I wanted and got it for me. Even though he couldn't be there when I picked my new car up, he made sure I was well taken care of. I keep looking in my garage at my new car, and can't believe it's mine. So happy!??

Zach

Feb 23, 2016

We just purchased our 3rd vehicle from Soerens Ford last week, and are verysatisified as always. Make sure to talk to John Schultz who is the Best!

Daniel & Jessica Csizmadia

Feb 21, 2016

As always, we are incredibly pleased with our experience with the Sorens. Tom was thorough, kind and very helpful. He followed up to check on our vehicle and confirm our warranty coverage on more work we need done. We always refer friends and family to John Schultz for new car needs and feel confident referring to the Sorens service team was well. Thank you Tom for all your help!

Jim ,Lanette Fyksen

Feb 20, 2016

Every thing was great !friendly people, and they washed the car..wonderful. . But ..I wonder why I got an email the next day that said..sorry you missed your appointment..

John Hogan

Feb 18, 2016

I am always treated as family at Soerens. I like the rewards program and I like the people I deal with.

Debra Fisher

Feb 16, 2016

My Ranger is a 2002. Thank-you for keeping it running and in great shape!

Trevor and Dee Meyers

Feb 16, 2016

We had been keeping an eye out for a used truck to replace our 2001 for over a year. We finally found a used truck online at Soerens Ford. We had already had numerous bad experiences with other dealers not willing to work within our budget. We were always told "we don't have to negotiate with you on the price of a truck because we have plenty of businesses that will buy them from us at MSRP prices and write it off as a business expense". Well we just wanted a truck for our family and to pull the boat, we cannot complete with businesses that have no budget. But we were happily surprised to work with Scott. He was just like us and wanted to help us, he did not try to talk us into anything over our heads. The process was smooth and easy and we could have taken the truck home the same day but we wanted to clean out our trade in. We picked up the truck at our convenience and everyone there was really helpful and efficient in the process. We will defineatly buy from them in the future.

f1502015

Feb 13, 2016

All were very helpful with no pressure. They did not have the truck I wanted It was at another out of town dealer . They were able to get the truck from the other dealer and get it to me the next day

Russ M

Feb 12, 2016

Soerens Ford really lives up to it's slogan as "Home of the Nice Guys". Their recently remodeled dealership is awesome! We worked with John Schultz and could not be happier. John was very personable and knowledgeable about the cars that we were looking at. After John expertly guided us thru the car buying process, he made sure all of our questions about the car we just bought were answered and that we knew how everything in our new car worked. John also made sure that we knew we could call him at any time if we had any questions once we left the dealership. John Schultz is proof that Soerens Ford is home of the nice guys!

ccbucky

Feb 12, 2016

If you are in the market for a used car, you need to talk to John. He has the experience and knowledge to make your car buying experience the best that it can possibly be. John not only guides you thru the car buying process with ease, but is also very personable. Once all of the papers are signed, John will make sure you know all about the car you just purchased and how to work everything before you leave the dealership. I highly recommend John Schultz to anyone that is in the market for a car.

Lynn & John Regozzi

Feb 11, 2016

The job for my vehicle was done before it set to be done. The staff was up front with me, they told me the cost and notify me at each change. I will be going there again to buy my next car..

Michael Imberger

Feb 10, 2016

as always, a very professional and timely service staff.

curtis

Feb 6, 2016

This was my first time buying a vehicle over the phone. Todd was easy to deal with and made it seem like I did this many times before. Within a few days my vehicle was in my driveway. I am very happy.

Leland Finch

Feb 6, 2016

I did not have an appointment, but I thought I had a battery starting to die. I pulled into your new service building and Tyler came out and got my car looked at and serviced. He made the process easy and had a real helpful attitude. Your new facility is pretty sweet. Thanks

Bob

Feb 2, 2016

As usual, the service was extraordinary! Dropped off the car the night before, and checked it in. By 9 am the next morning I was advised of the estimate for the requested work. It was completed prior to the time given to me. Can't beat that! Car was washed and ready to go when we arrived to pick it up.

Bob Sment

Feb 1, 2016

Marjorie, Tyler and Chris always very helpful. Keep well informed on progress of work or any new items found during repair..

Cindy Kalma

Feb 1, 2016

The staff is very friendly, knowledgeable and takes time to explain and show you how things work. Plus I love it that they wash my car!

Randy Strumberger

Jan 31, 2016

Some of the nicest service writers I've ever met! Friendly, helpful, courteous, and when they say they'll call, they do (not universally the case in dealerships). Inspected the vehicle and recommended only the work that was absolutely needed at the time; no attempt to fatten the bill up. All this, plus the pristine new facility, made for a stress-free visit!

James Derse

Jan 29, 2016

I brought my Explore in because the tire pressure indicator light kept coming on. Turns out the tires were both too inflated and another tire was under inflated. Technician corrected tire pressure and all is well. Love getting a car wash at the end of the service.

Phil Van Kirk

Jan 29, 2016

Would have been happier if the leaking roof "service bulletin" would have been covered under warranty for faulty equipment.

Dave Lamberton

Jan 27, 2016

The service we received from the body shop was excellent

Thomas Schaefer

Jan 27, 2016

My overall experience was great, but I did not like getting an email a day later stating that I missed the appointment.

Walter Schneider

Jan 27, 2016

My only complaint for this dealership would be that I can never get a simple oil change service on short notice, I always have to make appointments days or even a week in advance. Due to my business nature I never know my schedule long term. It would be great for Soerens Service to have some kind of express oil change service, no appointment needed.

Jean Teutenberg

Jan 25, 2016

It was noisy who sets up an area that has 3 T.V.s going, music and announcements overhead?. I had to stuff Kleenex in my ears for 45 minutes. Crazy Crazy waiting area!!! Why wasn't I told to drive in on the initial call for the oil change appointment? Other places( Dealership )like across the street will wash your car. No charge. Not impressed, Jean T.

Nancy Fischer

Jan 25, 2016

The service was great, I liked the washed car. Very clean

Gary Kawczynski

Jan 24, 2016

Always great service and friendly, helpful people.

Vanessa Samuel

Jan 21, 2016

I love the new service area. The service was done well and very timely, they also washed my car! Very kind and helpful staff.

Heidi Ciardo

Jan 20, 2016

The Sorenson store on Capital was very clean. Pete Kraut was the best. He's very helpful and knowledgeable. I love my 2016 Ford fusion. It handles really well, it's quite and sporty looking. It's excellent on gas

Kenneth Gardner

Jan 20, 2016

Good Job, Tom was very helpful throughout the process.

Cheryl Poblocki

Jan 19, 2016

Great service! Great staff! Great facility! My car was ready when expected. They also washed it and left it inside for me so that when I arrived to pick it up it was nice and warm :). A++

Tom

Jan 17, 2016

I received a recall notice for my vehicle. Phoned Sorens Ford, made an appointment and had the problem resolved.They did an superb job.

Joan Slater

Jan 16, 2016

I was conducting an online search of used vehicle inventory at various dealerships. My search prompted a reply from a Soerens salesman. I needed a safe vehicle that fit three carseats. We met at the dealership to view and discuss options. The salesman was very helpful and knowledgeable. I purchased a 2013 Ford Edge that looks new and handles great. I love driving it! This was my second visit to Soerens Ford. I previously had my 2002 Ford Windstar serviced there.

muratikizek

Jan 16, 2016

I have worked with Scott buying a used car and he was very helpful getting me a reliable used car.I was very impressed with the dedication of Scott to take care of his customers, in turn that would generate more customers for the dealership.

Robert Schanen

Jan 13, 2016

Service staff are outstanding. My Escape runs great again!!

Catherine Roach

Jan 11, 2016

Everyone was helpful, the waiting time was short, and the waiting area is great!

Steve Gage

Jan 11, 2016

As always, Margie does a fantastic job at estimating the overall price and a timeframe to make repairs. She always beats it and the staff was great.Looking forward to future breakdowns....(ha ha)

Thomas Zimmerman

Jan 9, 2016

The service department was great and fixed my Explorer on time. Dennis, the shuttle driver, is a great guy and adds to the professionalism of your team.

Steve Witt

Jan 7, 2016

2016 FORD EXPLORER LIMITED -LOCATED THE VEHICLE I WAS LOOKING FOR

William Kozlowski

Jan 7, 2016

Very pleased. Solved my problem quickly . . . and surprisingly, did not charge me.

Charles Dahm

Jan 6, 2016

My 2013 F150 was serviced by your facility. Parts were not available and had to be ordered. Final servicing will be completed this Thursday.

Cindy Suaverdez

Jan 5, 2016

tyler is a great service agent representative. he is very professional knowledgeable and courteous.

Robert Ewan

Jan 5, 2016

Your staff was very helpful and friendly thanks I would recommend soerens ford to a friend or family member keep up the good work

Ted D.

Jan 4, 2016

I purchased a used GT 500 sight unseen from Soerens. The car was exactly as described. Very professional staff, great follow up with paperwork, title, etc.

scooter03

Jan 4, 2016

We worked with Adam in internet sales. He understood what we were looking for and our needs. He was very knowledgeable in the truck we wanted. He also wanted the truck to leave in the best condition it could. We would go back when we ever do need another vehicle.

Robert Soerens

Jan 3, 2016

Excellent car buying experience. Beautiful facilities

Kevin Mckenney

Dec 31, 2015

Service in a timely manner. Courteous employees - service with a smile. My expectations are always exceeded.

Patrick Rodden

Dec 31, 2015

Service on my 2006 Ford Freestar. Oil change and replace a belt that was cracked. Staff completed all work to my complete satisfaction.

Daniel Bregant

Dec 29, 2015

I purchased a 2005 Ford Mustang GT ConvertibleThe staff was helpful. I wish I could have taken care of the auto emissions at your garage

Linda Gould

Dec 28, 2015

I love the service, no wait, shuttle and coupon experienced. Thank you!

Allen Wilde

Dec 26, 2015

Excellent staff, service, great sales people and you have very honest employees that work for you. I like a dealership that when you are purchasing a vehicle and ask questions about the vehicle that you are up front and don't try to sell something that is not true and sell the vehicle the way it is and no other way.

Mark V

Dec 23, 2015

The entire process was easy, and painless. All of the salesmen were helpful - Thanks! Like the new showroom, love the new car.

VinceTomasino

Dec 23, 2015

This is the second car I purchased from Adam at Soerens Ford and was very pleased with the way we were treated and in general , the whole process. I was able to dictate the pace of the process and to look and test drive as many cars that we were interested in without felling a pressure to buy. They answered all my questions and made me feel very relaxed Thanks Vince and Monica Tomasino

Robert Dennert

Dec 22, 2015

Warranty work to replace split cover on drivers side armrest.Staff did a great job getting the part in quickly and the installation was completed in less time than originally thought.Very happy with the service and support I get at Soerens and love the remodeled dealership too!

John Thomas

Dec 21, 2015

Our 02 Escape has 45,000 miles on the clock. It runs and looks as sweet as new.Everyone at Soerens Ford is super nice. Wish'd the old man did not want so muchfor his 57 T-Bird.

Linden Nott

Dec 21, 2015

my service writer went out of his way to help me. my mustangs service was quick and done perfectly. i really like your "new" facility.

Janet Kastelic

Dec 19, 2015

They didn't check the air in the tires. This should have be done.

Hawks fan

Dec 17, 2015

I liked dealing with Scott. He gets to the point and knew when I blew the heater core on my 99 minivan, he came through with the truck I was looking for.

Sarah Volk

Dec 16, 2015

My experience at soerens does was exceptional. My ford fusion is the best purchase I have ever made.

Terry Collins

Dec 16, 2015

Sales person was very helpful. The only negative was the length of time; almost 4 hours, it took to complete he transaction.

Larry Blanton

Dec 15, 2015

Painless! The whole experience from beginning to end was a pleasure.

Scott Crittenden

Dec 14, 2015

Oil change - strait forward, no problemsrequiring 50 characters is dumb!

James Zeirke

Dec 11, 2015

I dropped off my car before the service department was opened. As I work nearby, I noticed that the car was tagged not long after. I received a phone call from the service adviser who told me what the problem was and gave me an estimate of the cost. Later in the day when I went to pick up the car I was surprised so see that the bill was slightly less than what was quoted. The repair has corrected the problem completely.

Kara Smith

Dec 11, 2015

Everything was done perfectly. Very happy. This is my second vehicle from Soerens and I will buy from them again in the future.

Jennifer Hubbard

Dec 10, 2015

Soerens always has exceptional customer service and extremely pleasant staff. We will not take our Ford to any other dealers for service!

Paul Johnson

Dec 6, 2015

Nice and professional, new building is great, and I need 50 characters

Cindy Reitz

Dec 4, 2015

F150 crew cab very good service, Pete was great!!!!!!!!!!!!!!!!!

Keith Baisden

Dec 2, 2015

Love the new showroom and service area. Just a question; why have so much extra space and only four(4) cars in the showroom. Too many TV's, not enough cars in the showroom. The TV entertainment center is way too big. You could fit another car in there.

Mark Maxwell

Dec 2, 2015

I was helped by Scott (I believe he's your internet sales guy?) and he did a fantastic job. I pretty much already knew exactly which Mustang I wanted when I came in, which made that part easy, but Scott made it very easy to work through the rest, offer me fairly on my trade-in, etc. He and Tina offered me a no-nonsense experience and made it a very positive one. A month into it and I love driving this car! Thanks to your group, Scott, and Tina, and please pass along my gratitude.

Douglas & Sally Soderberg

Dec 1, 2015

I ended up leasing a 2015 Edge Sport versus buying the same vehicleon a 60 month loan. Payments with the later were not compatible withthe range I had set.Greg Rossi did a wonderful/excellent job figuring various alternatives for me in which case, he presented the lease option. Done Deal and a 10pointer !!!The deal closing was completed by Anne Fredrickson and she had all herducks in a row considering the paperwork process. The explanations werestraight forward and I give this process a 10 pointer !!

John Bojar

Dec 1, 2015

Staff was helpful and larger service bay was great!

Michael Murel

Nov 30, 2015

You fixed what was wrong, the car was done on time,the price was as expected. The upgraded facility is much better than before.

Richard Grote

Nov 30, 2015

Out of all the Ford dealers we have ever dealt with, Soerens is the greatest. Great work and customer service.

Michael Dillon

Nov 28, 2015

Our Sales Rep was the best !! Very helpful, knowledgeable. No pressure.

Marsha Zelloth

Nov 26, 2015

Everything went great. No problems ane the staff was super.

Paul Culver

Nov 26, 2015

Excellent customer service by Adam Thiele and Jeff Lenne.

George Blair

Nov 22, 2015

Very nice people to work with.Been using Soren's for years and have never been disappointed.

Timothy O'Brien

Nov 20, 2015

Soerens is a great dealership. They will tell me whats wrong and if I want to get it repaired I can. They do not push me. I like that.

Linda Karl

Nov 19, 2015

I arrived at Soeren Ford's service department about 10 minutes prior to my scheduled appointment.The serviceperson was very attentive to my scheduled service request immediately. The service techs were on time and very efficient. I was pleasantly surprised when I didn't have to wait more than a half an hour for all the services to be completed. I will definitely go back to Soeren's Ford for service work on my car in the future. Great work guys! You always amaze me. Thank you! Linda K.

Jacqueline and Michelle Krueger

Nov 18, 2015

The service department was quite efficient in the turn around time. I asked to have it by Friday and they were able to accommodate the request. Everyone was very helpful and pleasant.

Darryl Kusz

Nov 17, 2015

We purchased a Toyota Corolla for our daughter. The staff was very helpful, nice, and professional. Your new showroom is beautiful.

Elissa Beattie

Nov 16, 2015

2012 Escape, great job, will return, nothing more to say, all's fine

Abigail Whaley

Nov 10, 2015

My daughter and I just recently purchased a car from you and we had a great experience we felt comfortable relaxed and what so ever know pressure which was great we would highly recommend Sorens Ford

Alyssa Portz

Nov 10, 2015

I purchased a 2014 For Focus, and I couldn't be happier! The service was great I didn't feel pressured like I had to buy the car. Everyone was very nice and very helpful with every question I had. Thanks so much.

Gwen Tushaus

Nov 10, 2015

Everything when extremely well when I had my car serviced. I was in and out of there very quickly, because I just had a rear light bulb repair.

Paul Janowski

Nov 10, 2015

The staff was friendly and very helpful. The service that was scheduled was completed in a timely fashion. The new service bays are awesome; along with the waiting areas.

Satisfied customer

Nov 9, 2015

Always use Soerens for service of my vehicles and have only bought from Soerens. The staff is helpful and honest. I purchased a 2016 fusion hybrid

Cindy Suaverdez

Nov 5, 2015

Prompt service. i called for oil change and immediately got an appointment the same day.staff were all very courteous and professional. the shuttle was not available and one ofthe staff was able to drive me home with my car...excellent service!!!!

Cheryl Poblocki

Nov 3, 2015

Truly exceptional service! Entire staff does an outstanding job!

Thomas Julga

Nov 1, 2015

Drove around with tech, 'Hunter" and he found out why I'm getting a squeak noise in the cabin.

Ronald Koester

Oct 31, 2015

Got me in on short notice for oil change and safety check. Very pleasant as usual. Tyler always goes above and beyond.

Keith Breunig

Oct 29, 2015

We are pleased to have our Taurus serviced at Soerens Ford. We never have to worry about the repairs on our car. We will always use Soerens Ford as the place to Buy and service our cars.

Davis Hohn

Oct 28, 2015

brake service on mhy lexus was good. i have one concern i was told they used NAPA auto parts rather than Lexus parts. Are these Napa parts ajny good? Is there are waranty on brake service?

Michael Menefee

Oct 28, 2015

We worked with Mike Walsh and he was very welcoming, thorough, and knowledgeable. We will be taking advantage of Soeren's new service department for all of our upcoming maintenance.

Susan Barry

Oct 28, 2015

Came there for an oil change as a gift certificate was included in our welcome to Brookfield packet. Neither my husband, nor I had been there before. I was totally impressed with the facility. Personally met the co-owner. Everyone I spoke with greeted me, asked if there was anything they could help me with, welcomed me to Brookfield and encouraged me to help myself to their treats and beverages. I was told by the co-owner about the services they now provided for RV Owners. I immediately sent a text to friends we have that are RV Owners, who just spent a couple of days in IN having their RV worked on. Hopefully they will consider this wonderful location for their future needs. I could not wait to come home and tell my husband and the facility and know he will be visiting there for his next vehicle needs.

Gregory Beltramo

Oct 27, 2015

every visit to sorens ford increases my confidence quality of service you do

Linda Naus

Oct 27, 2015

I brought my Ford Edge to get recall part put in. My car was done in one day.

Raymond Mastak

Oct 27, 2015

all good what else can i say that oil is in and has not run out yet. they even put on a new filter

Joey Jewell

Oct 21, 2015

Scheduled online service which is very convenient and had a quick easy oil change

Nick Handforth

Oct 21, 2015

The staff were very helpful, and the service was done well.

William Hope

Oct 21, 2015

The dealership said they would be competitive with any other local tire dealer. Their criteria were clear. They were able to do the job quickly as promised. I'm very happy with the results. I will definitely come back for more service.

Lynne Scharpf

Oct 20, 2015

We were turning our leased FOCUS and leasing a new FOCUS. We love our new car and our experience was a great one.

Jim

Oct 18, 2015

I was very satisfied with the service provided from start to finish. I can't wait to see the completed remodel. See you next time!!

Richard Grote

Oct 16, 2015

Service great as always. Will Not take my care anywhere else for service

Michael Danihlik

Oct 15, 2015

everyone did their job as expected, no further comment

Gary Hoerter

Oct 14, 2015

Great experience at the dealership but not with CARS.COM DEMANDING a 50 character story.

Justin Valdes

Oct 14, 2015

It was a great experience they were fast and friendly.

Gregory Hansen

Oct 9, 2015

Made an appointment, met on time,got some questions answered did the work and I was gone.

Richard Hartenstein

Oct 9, 2015

I have been working with Soerens for 45 plus years (3 generations of Soerens). I find Soerens very honest and fair.

Susan Murray

Oct 8, 2015

Our salesman (Todd) was very personable and knowledgeable. Very friendly and not pushy like your average sales person. The sales manager (Mike) came across very genuine and personable. They truly are "The Nice Guys". We are the proud owners of a 2016 Ford Escape.Bob and Sue Murray

Richard Weyrauch

Oct 7, 2015

2009 Fusion.. oil change... great staff.. going to be a beautiful new facility when it open in 2 weeks...

John Miller

Sep 28, 2015

Got done even earlier than hoped. Will be excited to see expansion when completed. Everyone is so friendly and helpful. Popcorn is great, too.

Thomas & Lynn Mann

Sep 27, 2015

Thank you for a very nice and friendly experience at Ford Sorens. I waited for my oil change, tire rotation and recall check up for my Ford Escape. They told me it would be no longer than 1 1/2 hours. They finished up with my vehicle before hand, and the ran it through the car wash "nice".Thank you so very much and I Love my 2014 Ford Escape very much!

Jane Martell

Sep 26, 2015

I purchased a 2013 Ford Focus Hatchback sedan. Drew Kissel was helpful and genuinely knowledgeable about cars and how this vehicle compared to others in its class. Barb was also helpful in pulling together the paperwork, so we were able to drive it home the same day.

George Krug

Sep 25, 2015

Very Happy with service. Looks like this will be a good long term relationship.

Gerald Ristow

Sep 25, 2015

I brought my 2013 Fusion in for a oil change/rotation and recall (screws in steering column). Work was done in a satisfactory manner and within the time frame that was quoted.

Brian Keller

Sep 23, 2015

Everyone was courteous,helpful, and above all the job was done to 100% satisfaction.

Janine Bamberger

Sep 23, 2015

Facility is under construction, so I will comment on that when it is complete.Regarding quality of the repairs, that is hard for me to say since it is recall work i simply have to trust. Customer service was pleasant.There is still more recall work to be done.

Valued Customer Oak Ridge Pheasant Ranch Inc

Sep 23, 2015

Better than most, at least got a follow up call after initial visit

Gwen Tushaus

Sep 22, 2015

I had a fantastic experience when I had my Ford 500 fixed. The service desk was great.

Jeffrey Kading

Sep 22, 2015

Great experience, will be back. Bought 2016 Fusion

Mark Krause

Sep 22, 2015

I had been living in Indiana for the past 2 years so I was glad to return to Soerens for my service. I did not know the remodel was under way, kind of confusing to get to the service, but it will be very nice when it is all done!!! Nice design!

Carolyn Borondy

Sep 21, 2015

Rachel in the Body Shop was Absolutely Wonderful! She was Very Helpful,Honest, & did an Excellent job of keeping me informed of work being done, and cost involved. Her Customer Service Skills should be commended! I really didn't have much contact with anyone else, but my truck looks Great! So. I also commend who ever was responsible for the work that was done. Thank You, Cari Borondy

Gary Fehr

Sep 21, 2015

My wife and I purchased a 2016 Ford Escape. Mike Walsh was exceptional. He treated us as if he had known us for a lifetime instead of just a few minutes. Found him to be completely trustworthy and he made us feel welcome and comfortable throughout the entire process. I couldn't have asked for a better experience. Even if my wife and I had chosen a different dealership to purchase from it wouldn't had been from how we were treated. We will definitely be recommend friends and family in the area to contact Soeren's when they are ready for their next purchase.

John Lehman

Sep 21, 2015

I recently leased a 2016 Escape. My 2013 Escape lease was not scheduled to end until February, but I was able to return it early. Everyone at Soeren's was very helpful through the whole process. I would definitely consider Soreness the next time I need a car.

John Krystowiak

Sep 19, 2015

I had a very good experence. No pressure everyone was very helpfull.

Wayne Weinfurter

Sep 18, 2015

The service was good and timely, the service advisor ( Tyler Garfield ) was outstanding easy to get along with, helpful with what the issue is with your car, a good overall attitude. I have bought 3 trucks from Soreans Ford in my life and will go back to them again in the future.

Rebecca Pearson

Sep 17, 2015

While I'm very happy with the work that was done, the cost just about killed me! I have a mechanic that does excellent work for about 1/2 the price. Had we not had to tow the truck I would have used my mechanic.

Linden Nott

Sep 16, 2015

EVERYONE HAS BEEN VERY FRIENDLY AND HELPFUL WHENEVER I HAVE COME IN FOR SERVICE. even when i just come in with a question. thank you very much.

Carl Zeutzius

Sep 5, 2015

As always I have had a great experience w/ the Sales Staff and Service you have provided over the last 3 years on our 2013 Ford Explorer.

Michelle Randazzo

Sep 5, 2015

The best purchase experience we could have hoped for of our new 2015 F150. Soerens has exceeded our expectations and will be our recommendation to anyone looking for a great experience and a great product. Thanks Soerens and Tina. Great job!!!Tony and Michelle Randazzo

Aaron Duffy

Sep 4, 2015

I brought in my Edge for service. There was a miscommunication on the time it was to be completed. Once the service dept realized their error, they took steps to complete it as fast as possible. I appreciated that. Refreshing to see someone take ownership and do their best to correct it. Thank you.

Claudia Roessl

Sep 4, 2015

I really like my new Fusion so far and Greg worked really hard to get me exactly the car that I wanted. It was worth getting through the construction in the parking lot. Please be done with your remodeling by the time I'm due for an oil change!

Jim Selas

Sep 4, 2015

I can't say enough great service that Soerens Ford provides me. I don't have a Ford product but yet they continue to service my car all the time. Just recently, they found a replacement subframe for my vehicle and replaced it without any hesitation. They did provided the service at a great price. Thanks again for helping me out Soerens.

S. Oelstrom

Sep 4, 2015

Our 2014 F150's passenger window worked only inconsistently. The appointment for service was set, the job done quickly, and so far, the results are great. The service department rep was very polite and helpful, and I would not hesitate to bring our truck back to Soerens in Brookfield.

Jewel Stern

Sep 3, 2015

Car looked nice - inside cap broken off port for charger - I haven't had a chance to call Toyota dealer for price & I've been waiting for a quote from your body shop - I wanted scratch-scuff buffed out.

Gary Hoerter

Sep 2, 2015

Friendly greeting and professional attitude exhibited throughout my visit..

Thomas Smith

Sep 1, 2015

Service was done quickly, service writer answered all my questions.

James Duca

Aug 31, 2015

The work was properly done, on schedule at the quoted price. I am satisfied.

Tom,,retired

Aug 30, 2015

I had an oil change which was completed on time. My vehicle,a 2010 Ford Edge,was also checked for any service needs. I have my vehicle serviced at a Ford dealership for the simple fact they know what needs tobe serviced,at what intervals.

Thomas Thiede

Aug 28, 2015

Chris was very friendly, but professional. By the way, I gave the facilities a poor grade because it has been under construction for such a long time.

Jerome Calvi

Aug 27, 2015

The primary reason I bought from your dealership was because of the service I received from Peter kraut. I can buy a Ford all over Milwaukee. Facilities: you are under construction?

2015 explorer

Aug 27, 2015

I worked with Scott on line and in person. Scott explained everything about the SUV I was looking at and we agreed on terms rather quickly. He took time to show me all the features of the vehicle I was interested in. No high pressure. I will refer others to Scott.

Russ/edge

Aug 27, 2015

I dealt with scott and adam two of the nice guys at soerens ford they are very helpful courteous and always trying to make the magic happen with the purchace of a new car.they can make it happen for you if you give them a chance.

Jerry Jasinski

Aug 26, 2015

The people who did the work on the body work on the car are a combination of artisan, craftsman, and artist. It really looked nice.The facilities are a work in progress.

Alex M

Aug 25, 2015

I drove out to Brookfield from Madison to take advantage of a special trade-in offer from Soerens. Not only did they offer me $1000 more for my trade-in than any other dealership, but they were helpful and friendly along the way. My only complaint is that with the chaos of the construction that's currently going on in their lot, it took them a while to locate and prepare the car I was buying, but the wait was relatively minor with all things considered.

alex

Aug 25, 2015

I drove out to Brookfield from Madison to take advantage of a special trade-in offer from Soerens. Not only did they offer me $1000 more for my trade-in than any other dealership, but they were helpful and friendly along the way. My only complaint is that with the chaos of the construction that's currently going on in their lot, it took them a while to locate and prepare the car I was buying, but the wait was relatively minor with all things considered.

Craig Schmidt

Aug 23, 2015

The F-150 I purchased is quite nice. Can't beat a new vehicle. John D. was helpful and worked with me me as Iwas trying to make my final decision. I believe this is the third truck I have purchase from Soerens.Thank you,Craig Schmidt

Martha Csizmadia

Aug 23, 2015

Brought my Escape in for an oil change and recalls. Everyone was nice and helpful during the construction.

Rika Hoff

Aug 22, 2015

I own a2014 Escape and came for first oilChange . Service was done on a timely basis.

Tim Grossmann

Aug 22, 2015

The service advisor did an awesome job. She called and informed us of what was found, how it was handled and told me when it would be done. When picking up the keys she again made sure I understood the issues and wanted to make sure I was happy. She spoke to me as she really cared, not like some places that give you your keys and paperwork and say "here you go". Thank you

Escapee15

Aug 22, 2015

The "Nice Guys" at Soerens Ford were just that, and they really made the purchase of my new Escape a pleasant experience. Everyone, from the salesman who helped me out, to the finance department, and the online sales team, even the lot attendant I interacted with, were extremely pleasant, and made me feel at home. I would definitely recommend Soerens to anyone looking to buy a car!

Betty Ish

Aug 20, 2015

Came in looking for a deal on a 2015. Didn't like the selection and after asking about a lease, the 2016 Ford Escape had everything I wanted plus. A Great experience, no regrets. PS, it's under construction so until finished, I couldn't rate Facilities a 5 star

Terri Helms

Aug 20, 2015

I did not do a purchase than a fix, needed to have locks unfroze for key use and code found. Even with the construction going on around them, employees were very friendly.

Christopher Chaney

Aug 19, 2015

I bought my 2015 Ford Escape from "The Nice Guys" at Soerens Ford. I couldn't have been happier with my decision to buy my car from them. The entire staff, from the salesman, Scott, to everyone in the Finance Department, even the Car Porter who washed and gassed the vehicle for me went out of their way to make sure my experience at Soerens was a positive one. I will definitely recommend Soerens to anyone who is interested in buying a car in the future!

Ronald Koester

Aug 19, 2015

Tyler did a very good job explaining the nature of the problem on my vehicle and the resolution. He is very personable and service oriented.

Kenneth Kaminski

Aug 17, 2015

I purchased a ford explorer limited.the staff was very upfull.

Brian Keller

Aug 16, 2015

Can't wait until the remodeling is finished. Everyone greater me with a smile. The job was completed 100%

Michael S

Aug 15, 2015

It just came in for an oil change and tire rotation. They did fine.

Valued Customer Jasen Llc

Aug 15, 2015

The fleet manager went out of his way to make sure I was happy and made sure that I understood everything about the van before I left the lot.

Richard Grote

Aug 14, 2015

Outstanding service as always, wouldn't go anywhere else

Tim Mcguire

Aug 12, 2015

Service advisor was excellent, survey experience not so much, why do I have to enter 50 characters to submit?

Tim G.

Aug 11, 2015

Great sales staff and good service and resolution to my cars's issues.

Marsha Zelloth

Aug 10, 2015

Showed up late for appointment and they still got my car out as promised without any problems

Robert Chayer

Aug 9, 2015

Excellent oil change. Looking forward to the new facility being completed.

Edward Krajcir

Aug 6, 2015

Excellent. That's all I can say....50 characters or less.

Tamara Koop

Aug 5, 2015

Stopped in to see location of the service department new customer desk, Was able to get an appointment for oil change convenient to my schedule. Came for appointment and was in and out in a very reasonable amount of time with a freshly washed car!

John Kallis

Aug 4, 2015

The diagnosis of my issues and scheduling my service work were efficient, fast and with polite, sincere caring customer service. We love our Soerens service team.

Kyle R

Aug 4, 2015

Recently bought a vehicle at Soerens and worked with Adam Thiele. It could not have been an easier process with my trade-in and buying the new vehicle. There was no pressure whatsoever. This was the best car buying experience I have had.

kyler

Aug 4, 2015

Recently bought a vehicle at Soerens and worked with Adam . It could not have been an easier process with my trade-in and buying the new vehicle. There was no pressure whatsoever. This was the best car buying experience I have had.

Angela Harley

Aug 3, 2015

2015 Ford Escape. Staff was excellent! Service was great!

Rickie Nelson

Aug 3, 2015

10 minutes after I walked in the door, I told Pete and John what kind of a vehicle I wanted and they drove up with the exact Ford Edge that I wanted.They also were very courteous and very patient as I had troubles getting the money to purchase the vehicle and they had to store the car for a month and a half. When I solved the money problem I drove down to Brookfield and John took real good care of me and I was very very satisfied. I would recommend Soerens Forddealership to anybody.Also the new car Manager was super nice and very helpfull. The entire staff was very friendly and helpfull.

William Cray

Aug 3, 2015

Every person I interacted with at Soerens Ford was very helpful, professional, and courteous!

Svetlana Zaharova

Aug 1, 2015

I had 30K miles service. Despite construction, it was done quick within an hour. I think also my car was washed, which I was very grateful. However if you do such a nice service, you should say so to give yourself a credit

Kathryn Trier

Jul 31, 2015

The staff person was very friendly and helpful. He answered my questions with clear explanations.

Greg Zarling

Jul 28, 2015

2015 Ford F150 Crew Cab with 6.5ft. bed 302 trim package. Great people and friendly service. Length of time to complete the transaction is a bit to long. I have purchased several vehicles at Soren's and I will purchase several more. I have all of my service work done at the dealership as well. Great people.

Mary Sandmayr

Jul 28, 2015

Came in for an oil change. Service dept is great. I recomnend the department

Bernard Bromeisl

Jul 27, 2015

Mustang service was great! In addition a good deal of time was provided to program in my new phone and I-pad for music, Thanks to the nice guys!$

Derek Dube

Jul 27, 2015

2013 Fusion. The service crew was, as always, very friendly and professional.

Mike Rye

Jul 27, 2015

Diagnosed an additional issue and provided an estimate. Always pleasurable to work with.

Victoria Hackel

Jul 27, 2015

My sincere thanks to Margie in the service department. She always goes out of her way to make my service appts. as convenient for me as possible. And I truly appreciate that.

William Clayton

Jul 27, 2015

All was well, but ask me again when your construction work is finished

Jerry

Jul 25, 2015

I came in for a Ford Fusion recall (as I'm sure many have had to do) and was impressed with the service and friendiness of Soerens even they are working under the strain of an extensive remodel.I have no idea if the problem was fixed to my satiafaction since I had no idea there was a problem.

Scott & Tammy Moen

Jul 24, 2015

My wife and I purchased a 2002 Ford Focus ZX3 and are very happy with the car. Prior to our purchase we contacted Tina McKandes and asked her to let us know if a good used Ford Focus ZX3 became available. As soon as the car was taken in on trade, Tina let us know. It proved to be just what we were looking for. My wife and I, along with my parents, have purchased vehicles from Tina in the past. We would not hesitate to recommend Tina to our family and friends now and in the future. We also want to thank John Schultz for his help in the sale. Both Tina and John made us feel right at home and made the sale a pleasant experience. Thank you Soerens Ford !

Christine Mittig

Jul 22, 2015

I couldn't have been treated any better by the staff at Soren's. From Tina the manager, John my salesman and the gal that did all the paper work at the end! I had not bought a car in over 10 years and this expierence was so made so easy by all I love my new Ford Escape! Thank you.

Gary Moen

Jul 22, 2015

Scott, Our salesman was very knowledgeable and professional to help us with our decision. The only issue was the type of payment that the dealership would accept due to being from out of state but cash usually works. Glad we could work out the details. Thank you!

James Behrend

Jul 22, 2015

Purchased a new Focus after coming in to look at used cars. Everyone was very helpful. Thanks

Steven Meyer

Jul 22, 2015

Adam Thiele was our salesperson. He was very knowledgeable about the Ford F-150 that we were interested in. He understood well how different packages compared and the different price points associated with them. This ultimately led to finding the exact vehicle that would meet all of our needs. Adam was not forceful or pushy, but confident. Confident in the product and his ability to promote it. Our experience with Annie in the business office was delightfully refreshing. Annie is a professional. We were very pleased with our experience with Annie also.Looking forward to renewed Soerens Service Department opportunities. Our last new Ford was purchased at Soerens in 1982.

Don Lampien

Jul 20, 2015

Looking forward to the construction completion and a new customer service area.

Kristin N.

Jul 20, 2015

I appreciate that the dealership spent countless hours contacting other dealerships to find the vehicle we wanted, which proved to be very time consuming and difficult. We ended up with the exact vehicle that we had requested.

William Carnell

Jul 20, 2015

It was a oil change. The car still runs so I'm happy. I'm not happy my Ford stock is down over the last year.

Debra Hart

Jul 19, 2015

Tyler Garfield, Service Advisor, and new hire "Chris", were exceptional friendly, courteous, and prompt with my service - they did not make me feel that I was a burden with my need of service. I loved having my car wash after it was finished with the service. Another dealer gives you a coupon to get your car washed the next time you come - I always forgot the coupon. Keep up the good work!

Timothy Schwabenlander

Jul 18, 2015

Even though under construction vehicle serviced in timely manner.

Valued Customer Cedar Lawn Farm Llc

Jul 17, 2015

Scott and Adam did a superb job on both service and negotiating the sale. We purchased an F250, would definitely come back.... great experiencePlease note the facility was under construction but very clean and customer friendly.

Vanessa Samuel

Jul 15, 2015

Very helpful staff and prompt service :) I love the new layout.

Janice Sandrin

Jul 14, 2015

Marg was outstanding. She made me feel like I was the only customer you had that day. I love that my car was washed, it was my next stop and you saved me time. Thanks!!!

George Hart

Jul 10, 2015

Soerans Ford delivered good service on my recall. Staff is efficient and courteous.

Justin Valdes

Jul 10, 2015

The whole experience was great And everyone that I dealt with was friendly and helpful

Kenneth Marton

Jul 10, 2015

Everything went well with our service as always. We will continue to come back.

Baxter Colburn

Jul 8, 2015

We purchased a 2015 Ford Escape. The staff was friendly and answered all of our questions.

Jane Asmussen

Jul 6, 2015

Greg and Kelsey were very knowledgeable about the Focus and worked well together to help me answer questions and fill in when the other was not there.

Keith Daby

Jul 6, 2015

Service Dept. people were very curtious, helpful, and friendly.Service was completed in suggested time.Very pleasant. Keep up good work.Facilities are under construction, but still neat and clean in temporary waiting area.

Tina Frey

Jul 6, 2015

You guys are great, from your friendly professional service department to the popcorn machine :)

Lori R.

Jul 2, 2015

It was a great buying experience!! Todd in sales did a great job helping me find the right Explorer

Cheryl Poblocki

Jul 1, 2015

Great job as always! They diagnosed the concern and didn't even charge me.

Christy Schmidt

Jul 1, 2015

2013 Fusion. I have been satisfied with the service I receive. Any questions/concerns that I have had, are answered in a satisfactory manner.

David Dayler

Jul 1, 2015

I have been very happy with my experiences with Soerens Ford of Brookfield. This was my second vehicle purchase there and I anticipate it will not be my last. I look forward to referring friends to them as well.

Rae Ann Van Goethem

Jul 1, 2015

Always satisfied with the service I receive. Everyone at Soren's is friendly and helpful.

Ryan Hughes

Jun 30, 2015

Scott was very friendly. Bought an expedition el. Process took less than 3 hrs including financing. Barbara in financing depth also was very nice. No sales tactics just service. Only complaint was that the vehicle wasn't as clean inside as I would've liked. Overall a good experience.

Alyssa Rebensburg

Jun 29, 2015

I am happy with the car, but I am not happy with the service that I have had to have on it already. The day after I purchased the car, we noticed a chip in the windshield that had started to spider. I brought it in 2 days later to get the chip fixed and was not charged because it was concluded that there originally was a sticker over that part of the windshield. After being filled, the cracks are now more prominent, and there are a few more cracks that have developed since. Also, when I came in to get it fixed, I did not appreciate being told it was my fault, even though I had only driven the car home before noticing the chip, and that this particular sales person said she inspected the car multiple times, and there never was a chip in the windshield. Now, I have to use the warranty and pay out of pocket to get the windshield replaced, because it can't be filled again.

Ryan Holzmacher

Jun 28, 2015

The car service was excellent as always. I will be back.

Barry Wormington

Jun 27, 2015

Car wash a great feature! service completed timely.

Elizabeth

Jun 25, 2015

Had my Ford Fusion serviced - oil change. Very reasonably priced - great to have the $10 reward dollars. Very friendly service staff and they did it quickly. Only thing I would mention was some of my seat settings, auto light settings, etc. were changed around when I got my car back.

Valued Customer Cities And Villages Mutual Ins

Jun 25, 2015

They're upgrading the facilities which will enhance the experience!

Bruce Stenz

Jun 24, 2015

Double billed on credit card, however staff in accounting caught it and issued a credit.

dan.balsbaugh

Jun 22, 2015

I had a great experience at Soerens Ford. Scott went out of his way to find (and trade for) the truck I wanted. I would definitely make my next purchase from Soerens.

Lawrence Kancius

Jun 22, 2015

Good selection of Explorers. Kelsey Fiss was very knowledgeable and patient with us. She found the perfect car for us.

Robert Lemmer

Jun 22, 2015

Ford Explorer. Service was prompt and followed up. They even noticed that I had a back up light that was not working and notified me but had to order bulb which they did and when I returned it was promptly installed the next day.

Ronald Perri

Jun 22, 2015

Appointment was easy to set up, completed on time with no issues or problems.

Sandra Barry

Jun 22, 2015

Todd the salesperson was very nice and I got a nice truck from your dealership. Thank you

dan.balsbaugh

Jun 22, 2015

I had a great experience at Soeren's Ford. Scott went out of his way to find (and trade for) the truck I wanted. I would definitely make my next purchase from Soeren's.

Brian Volp

Jun 19, 2015

I bought an Escape SE from Robert at your dealership. He did not offer any high-pressure tactics and I kept coming back to pursue more questions. Despite your dealership being dis-organized right now, we were assisted with the routing to get around. Robert was also very familiar with the Escape which was helpful and I thought we got the Escape for a fair offer.

Daniel Pasterski

Jun 19, 2015

As always everything was done correctly and in a timely manner.

David Titter

Jun 19, 2015

The service department, from the advisors to the mechanics, are professional and customer oriented. They provide extensive information and priorities to allow the customer to make decisions regarding their vehicle maintenance.

Nello Copen

Jun 19, 2015

Every thing was fine in spite of all the construction!

Wayne Nicklas

Jun 18, 2015

Great & Quick Service as always! Under Construction currently-so things are a bit messy-but will look great when done!

Keith Fischer

Jun 17, 2015

Went back to dealership having had a good experience with our pervious purchase, referred to salesperson by a friend, interested in Ford Edge and Escape, looked at a number of Edge's and Escapes's on lot, felt the Edge was best suited for our needs, salesperson was informative about equipment on both vechicles, dealership gave us credit for our older vechicle and picked it up, worked with us in deciding what the best amount of miles for lease would be by using past information, pleasantly suprised Edge would be ready for delivery same day, looking forward to returning and working with dealership to review and answer any questions we may have about equipment, overall, had a good experience staff was very heplful.

Mike Hack

Jun 16, 2015

As always I'm very satisfied with the service work. The reason I can't give a higher rating is because of 45 minutes it took for the paper work. Service work was complete and Vehicle was parked right outside of door, service writer was aware that I was waiting and pressed for time. 45 minute wait to pay the bill is unacceptable!

Patrick Rodden

Jun 16, 2015

Darrel and the staff was prompt and courteous. Thanks all.

Rebecca Maercklein

Jun 16, 2015

The only bad part was that I saw that my car was ready and nobody told me. I had to ask if it was ready 10 minutes later.

Bernard Golownia

Jun 15, 2015

Had "The Works" performed, done well as it has always been.

Daniel Balsbaugh

Jun 15, 2015

Scott Sawejka helped us throughout our purchase process. He was knowledgeable and helpful with finding us a 2015 F-150. He went the extra mile to actually find and trade for the vehicle that we wanted. I will definitely recommend Soerens (and Scott) to my friends and family.

Jens Pferdmenges

Jun 14, 2015

Scott is a awesome sales man !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Douglas Skonord

Jun 12, 2015

I received friendly service in a timely manner. I think your personnel did an excellent job.

Mike Elliott

Jun 12, 2015

The staff was very friendly and the time I was quoted for completed work was very accurate!

Carrie Smith

Jun 11, 2015

Loved sitting outside during the construction phase. Thanks for thinking of waiting customers!

Michael Stoner

Jun 11, 2015

Efficient and friendly even when under construction.

Terry Drescher

Jun 10, 2015

Service was very fast, they washed my truck, and everyone was very helpful while I waited.

Bishop Hadley

Jun 5, 2015

The service was really great! Keith Borkowski set me up with a rental car for the length of time they needed my truck. Jeff Lennie & his crew did a wonderful job repairing everything needed to make my truck safe. I was extremely worried about a steering issue and a brake issue with my F150, afraid for safety factors, but I feel confident all is fine now. I was very glad they listened carefully and spent the necessary time to make the truck safe that I decided to have all four tires replaced, too.

Jim Thorkildsen

Jun 5, 2015

Working with Tyler in the Service Dept. was great. The tires were in Soerens' facility when he said they were going to be there. He also pointed out the need for front brake service too. This service department is second to none. We always get treated with the utmost respect. This is one classy outfit!

John Knippel

Jun 5, 2015

The work was completed on time and correct. Very good service.

Kendra Heagle

Jun 2, 2015

Best experience we ever had buying a vehicle. Would recommend Ford to anyone

James Derse

Jun 1, 2015

Excellent service at all times and have always found customer service to be the best. Thank you.

Kenneth Marton

Jun 1, 2015

Work completed, but not sure on Billing! I have questions on that.

Mary Mode

Jun 1, 2015

Margie and Tyler were helpful and kept me updated on my service. Unfortunately, I couldn't pick it up the same day, but was able to arrange rides. Was happy with the service (oil change, tire rotation, inspection and transmission software update). Hopefully the update takes care of my hesitation issues.

Michelle Retzer

May 29, 2015

I purchased the Ford Escape from John! He was extremely helpful in walking me through my first vehicle purchase, explaining the features of the vehicle, and providing other useful information.

David Dec

May 28, 2015

Everything was smooth with the exception of asking the service writer when i picked up the car. " i asked doe's the 2015 explorer have an oil change due warning. and he said i don't know. i will look it up in my manual. just expected the service team to be more knowledgeable.

Gerald Arndt

May 28, 2015

Issue was wind shield wiper out of snyc...works great now. But before, they returned the car, they gave it a detailed inspection for other issues and potential problems at no-charge. And then they washed it for free. All that above & beyond for a warranty issue. Very impressive...but that's why I keep coming back to the good guys (and girls).

Holly

May 27, 2015

My mom bought a car while I was at college and Darrel was super helpful to her. He heard that I was interested in getting one as well so he ordered one for me exactly the way I wanted it. When I came home from college it was all ready for me!

Kathryn Randall

May 27, 2015

I purchased a Ford Edge. The service was great. Everyone who helped me was very friendly. Daryl was very knowledgeable and answered all of my questions. I was actually surprised at his service--a day or two after my first visit he had a family health emergency and was visiting the hospital for two days. He probably could have had someone else contact me that my car was in but he still got in touch with me. I was very impressed by that--to me that's outstanding service.

Anne Warchol

May 26, 2015

I couldn't be happier with the experience I had with Randy Hoefs, the Used Car Manager. I told him what I was looking for and what I was willing to spend and within 5 minutes he provided several options that matched my criteria. We quickly agreed upon a price for a used Hyundai Accent. A day later I picked up my vehicle and was in and out with Barb Nobile, Finance Manager, and in less than 10 minutes I was on the road. Fair and fast and friendly are the best words to describe Soerens Ford.

Joe Hoffman

May 26, 2015

Can't wait to see the finished remodel. I greatly appreciate everyone at Soerens

Karl Strigenz

May 26, 2015

Greg is easy to work with I have at the dealership a number of times and always had very good service.

Valued Customer Aggeus

May 26, 2015

I had a Saturday appointment for replacing my 2 front tires. I called the day before and my tires hadn't been ordered. But the service man(forgot name) at the desk said they had 2 of the tires I needed in the shop so I was able to keep my appointment.

Karen Kundinger

May 25, 2015

I received your map that described the temporary service entrance the day before the service, which really helped. I have a 2012 Escape. The service writers were extremely welcoming - especially since I was one of the first customers on that day and they were still setting up! The service was quick, service was done extremely well and the car was left clean. What more can you ask for?!

Mike Gildemeister

May 25, 2015

Good thing that is was not raining as they were using a air hammer inside and with the temporary customer area it was extremely loudother that normal good service for an oil change

Carol Brudnicki

May 23, 2015

Service deck very helpful,friendly,had taken that extra time servicing my T Bird.I had my car also detailed,Great Job! They kept me informed through out the 3 days I left the car there. Everything was taken care of to my satisfaction and be leave I am fussy,SO GREAT JOB !

Alan Graveen

May 21, 2015

Everything was wonderful as usual. Even with construction...the experience was welcoming and made extra special to make the waiting feel even more at ease! No complaints...

Randal Beilke

May 21, 2015

Well I went to Soerens Ford to up date my 2010 Ford Edge, I was treated quit well buy all of the staff, which in turn made me feel as thou I was with friends. This made me feel I could trust the help I was given even more. So needlessly I will say I now own a new 2015 Ford Edge , because of the NICE GUYS at SOERENS FORD. Please keep up the good work , I'm sure I will be back to thank the help in person. LOVE my new FORD.

Roger Viel

May 21, 2015

Even in the middle of a total dealership reconstruction event, I was able to schedule my oil change the same day, have the service start on-time and be on my way in 25 minutes. Job well done. My appreciation and compliments.

James Van Dyke

May 20, 2015

I came in for the 70,000 mile service on my 2012 Fiesta. The technician who greeted me (can't remember his name, unfortunately) said he knew it was me when he saw the car, which is black with plum read seats, a color combination he said he's never seen on any other Fiesta. That made me feel at home, which was good because the construction of the new building meant everything, including the customer waiting room, was crammed into what had been garages. The tech guy had a good sense of humor about it and that made me feel better about it. Actually, it was kind of fun. The service the car got was, as usual, excellent. No complaints. At some point in the distant future I suppose I'll have to replace the Fiesta. When that day comes, my search will start at Soeren's.

Jared Doom

May 20, 2015

Consistent and dependable. Worked with me to find the truck I loved within my budget! Couldn't ask for more!

Katherine Szczepaniak

May 20, 2015

I was looking to replace my Ford Fusion after getting into an accident. Your sales staff listened to my needs, took into account my concerns and in the end paired me with a wonderful, newer, Ford Focus!

Mark Lydia Chenoweth

May 20, 2015

The ride home guy is really great. car repaired under the estimate of private guy, a surprise. Was done timely.

Michael Savelkoul

May 20, 2015

john Schultz and Mike Walsh did an excellent job. They found the car I needed at the price I could afford.

Peter Eide

May 20, 2015

Purchased my 2nd F150 from John Schultz at this dealer. As always the service from him was impeccable. No pressure. And he doesn't hide anything.

Alexis Dzierzewski

May 18, 2015

I have a 2014 Focus and I brought it in for an oil change. Everything was great.

David Titter

May 18, 2015

Took my vehicle in for service. Service writer was immediately available for help, listened to my description of the problem and asked appropriate questions to provide information to the technician. I was contacted later in the day with a solution and price quote. The parts are on back order from Ford and repairs will be done when they are available. All this done in a building that is undergoing renovation to make it even better.

John J.

May 18, 2015

It was great working with the internet team, Adam and Tina. They helped me spec out and order a 2015 F250, with the options I needed. Along with the fast and great service I would recommend Soerens to anyone looking to buy a vehicle.

Bradley Roush

May 17, 2015

Everthing went just fine no complaints on my end of deal Gregg Rosey is great to deal with !!!!

John J.

May 17, 2015

It was great working with Tina and Adam (the internet team) at Soerens Ford, with their help I ordered and received the truck I wanted with the options I wanted. The 2015 F250, is the best truck I have ever owned. Thank you to everyone at Soerens, it is true, they are the home of the "Good Guys."

Marilyn Harris

May 15, 2015

all the staff in the service department are very helpful and do everything they can to make the car/truck run properly on my schedule.

Valued Customer A E Graphics Inc

May 15, 2015

I am convinced that by coming to the dealer for service. That the job will be done right by qualified service technicians. I have always had a good experience with your service department. Keep up the good work!

Richard Setchell

May 14, 2015

Efficient and expedianteven thru the renovation were good

Steve

May 14, 2015

My mother was in need of a reliable car. Searched inventories for a white hatchback and the Ford Focus was the most appealing. Saw one was available at Sorens, called and Adam was great. He said it was in stock and I stated that my mother and I will be in the next day to test drive it. We liked it and Adam was able to help us complete the purchase. I will go back to purchase the rust proof body care kit that they are promoting for my personal trucks. 2012 Ford Focus (White)

J.D.

May 13, 2015

It was just a simple tire repair but you were very helpful, courteous, and got the job quickly done.

David Doepke

May 12, 2015

Great customer service! Completely satisfied!! Thanks for the shuttle ride in both directions!

Gabriel Ceci

May 12, 2015

Your staff in both the service and sales area have always been very friendly and helpful.I look forward to seeing your new showroom and service area.

Pam Weisen Cotterell

May 12, 2015

I was treated very well, by the service advisors everyone is always very pleasant, and helpful. Jeff Lennie does a great job as well. Will be bring my vehicle back when service is needed.Thank you!

Rusty Herr

May 12, 2015

The service department was really helpful and willing to explain everything that was needed. They were very informative every step of the way.

Gerald Fehrman

May 8, 2015

Great Job Thank You for washing our Fusion nice touch

Robert Hazod

May 7, 2015

Very helpful and friendly staff, kept me updated on the status of my car. The shuttle driver, Dennis, was excellent.

Cheryl Poblocki

May 6, 2015

Great experience every time. I do not trust anyone else but Soerens to service my vehicles.

J. Fredricks

May 5, 2015

Purchased a new, 2013 Fiesta. Soerens' service is always excellent. The staff at Soerens is courteous, genuine and make visiting their dealership / service department a pleasant experience.

Kenneth Parins

May 5, 2015

I purchase a 05 sport trac and everyone we very helpful during the whole time.the only problem I had was hood stop needed replacing,and gasket leak and a line that runs pass a gas line had the protected coat off near the gas line. they are going to take care of these problem. this makes my wife very happy and myself. thank you very much

Laurence Clark

May 5, 2015

Had a good experience picking out my new 2014 Edge Limited, so far seems to be a well made vehicle. I will be much happier when i figure out all the computer settings. Staff was very helpful and friendly, a pleasure to do business with

Tracy Frost

May 5, 2015

Service was great! Cost not so great! Needed warranty work but missed the time frame. Was under the mileage warranty just not the "by date"

Bernice Zasmeta

May 4, 2015

The Unit purchased was a Ford Edge - This is the 8th Ford unit purchased from your Dealership.Greg Rossey & Mike Walsh New Car Mgr. are out standing Sales and Mgrs. Lets not forget Anne Fredrickson who ran the paper through 1,2,3 in less than 10 minutes. Greg & Mike handled all the up date on New equipment on the Edge while the Paper work was completed. Overall every thing was very very GOOD> Bernice Zasmeta

Brian Andrew

May 4, 2015

Sales person was very helpful and patient as I looked at different versions of the F150. He was knowledgabe about the differences and able to explain them clearly.Finance manager made the paperwork process very straight forward and easy to follow. Great work all around.

Cody

May 4, 2015

Staff is extremely friendly and welcoming. They're always ready to help, and quick in the service station. Thank you!

Laura Ruff

May 4, 2015

The collision damage on my car was skillfully repaired, and the car was finished on time. Over the past decade, I have always used Soerens Ford's body shop for collision repair. The staff does anexcellent job.

Robert Beyer

May 4, 2015

Bought a new Explorer. Experience was good. Never felt like I was being taken advantage of, and there was no high pressure.

Ronald Coppersmith

May 4, 2015

Greg was not a high pressure type sales person. He made us feel relaxed throughout the sale from start to finish. We felt he was honest and trustworthy and made Sorens Ford a dealership to always come back to.

Russell Buth

May 4, 2015

I purchased a Ford Focus and the sales staff was very helpful. The car is wonderful and better than I ever hoped for.

xymox2006

Mar 12, 2015

The thing I liked the best about working with Adam and the Finance people at Soerens was that I did not feel pressure at all. Usually, when I have purchased a car in the past, that is all I felt was pressure to buy. I did not get that at all there. I really am happy with my new Ford Focus and Adam found me the one I wanted!

haasrules

Feb 11, 2015

Really clean really nice and good price! Our salesman Adam was excellent! They even got us another key and owners manual that was missing at no charge.Really impressed overall!

YangSong0630

Jan 12, 2015

I had always wanted a Ford Mustang as my first car. My earlier attempt at Kayser didn't go really well, and I didn't feel being valued as a potential customer there. Then I tried to contact many Ford dealers including Soerens. Adam was really nice, patient, and responsive, while other dealership wouldn't even reply my email . We exchanged tons of emails before all the details were confirmed and all my questions answered. In order to shorten my 12-week waiting time, he and other people at Soerens changed one of their existing order specs, and finally got my car delivered within six weeks, right before Christmas!! Tina helped me with the process of purchase, and she was really nice as well. I couldn't be more satisfied! Proud of driving my Mustang every day. Recommending Soerens to everyone.

Brian - New truck owner

Dec 23, 2014

I was shopping for a pickup truck, upgrading from a 2001 SUV. Todd R. was the sales associate, and was very knowledgeable, helpful, and patient with my questions ... and I had many given the upgrade in technology and changing vehicle type. I met the sales manager as well. I found the whole experience enjoyable, and not high pressure at all. I didn't get phone calls, or "deal for only today" types of comments and attitude as in prior experiences in other dealerships. I came to Soerens 1st, and did not give another Ford dealer (some much closer to my house) a chance. Since the purchase, Tina McKandes followed up with me to be sure the whole experience was satisfactory. I've also visited the body shop to take care of a small cosmetic detail after purchase and was met by a very friendly body shop manager who was helpful in every way. I really feel good about the purchase and the entire buying experience with Soerens. Highly recommended.

affilove

Dec 22, 2014

I was shopping for a used car recently and stopped at Soerens Ford, Inc. I had a excellent experience with Frank Grutza., who was the individual I worked with. If you want a good car buying experience from kind individual who treats you with respect and works with you to get you what you are looking for, ask for him! They made it very easy and painless. Everyone that I have dealt with at Soerens Ford has been very helpful and very respectful and great to deal with. " home of the nice guys" for real

Dave Bayliss

Dec 22, 2014

I had work with Tina McKandes about 4 years ago when she was with another dealership in the area. Recently my wife wanted to lease a new Escape, that was when I ran into Tina again. As we were clsoing on that deal, I asked Tina if she could keep an eye out for a replacement for my 2001 F-150. 2 months later, she found me just the truck I was looking for. Thank you again. ALSO-the closing process was quick and painless. I had recently purchased a new vehicle in May of 2013 at a dealership in near proximity, and that clsoing process was exceeeding lengthy and tedious. It has been a joy to work with the fine folks at Soerens Ford of Brookfield.

WendyK

Dec 21, 2014

I am a Ford girl, have been for decades. Most recently Tina McKandes slid me into a cute little 2014 Ford Focus with all the bells and whistles. This was a very smooth and quick buying experience. I have been driving bigger vehicles for years, the Mariner, most recently. Tina had inquired was I sure and of course I was, I had just returned from a vacation where I had driven a smaller car and was certain this was what I desired. Several months passed, and as it turned out I so missed the safety I had felt in my Mariner. Tina was right there to assist me and found me the perfect 2014 Ford Escape, again with all the bells and whistles. I love my new vehicle. I assure you once you connect with Tina McKandes she will earn your trust and go out of her way to make your buying and follow up services, EXCELLENT. Thank-you, Tina!!

Karthik Balan

Dec 18, 2014

I purchased a Cheveo Aveo 2007 model and its awesome. I'm perfectly satisfied with the car. I did a trade in to purchase the car and the trade in handling was very good by the representative Adam :) I got this car for a good rate and its running so far so good. No complaints raised so far with my car which is good... I would love to visit the dealership if any plans for next car in future. Thanks Soerens Ford (Capital Drive showroom near brookfield) !!! I would certainly recommend my friends & family to this dealership.

New car for my son

Dec 18, 2014

Great car buying experience, no pressure and very casual. Great people to work with.

Karthik Balan

Dec 18, 2014

I purchased a Cheveo Aveo 2007 model and its awesome. I'm perfectly satisfied with the car. I did a trade in to purchase the car and the trade in handling was very good by the representative Adam :) I got this car for a good rate and its running so far so good. No complaints raised so far with my car which is good... I would love to visit the dealership if any plans for next car in future. Thanks Soerens Ford (Capital Drive showroom near brookfield) !!! I would certainly recommend my friends & family to this dealership.

Dale New Ford Edge Owner

Dec 17, 2014

After 40+ years of buying GM vehicles I decided to make a change and purchase a Ford. I chose Soeren's Ford because of it's locality and positive comments I had heard about them. I started with looking online at their inventory and requesting a quote. I received a very timely response and the quote was enticing. I made my appointment with Adam Thiele to test drive the vehicle I had selected and drove away 2 hours later with a new Ford Edge. Adam was a pleasure to deal with and there was no hassle whatsoever. The entire process was very enjoyable and as we all know buying a car can be one of the worst experiences of our life! Adam and the staff were professional in every way and explained all the new technology in detail so we left with no questions remaining. If you want a hassle free experience definitely go to Soeren's Ford.

rick

Dec 17, 2014

hello, i have bought 2 cars from Adam online and i plan on buying another in 2016. he has the best price and excellent service. this dealership is truly the home of the nice guys. i would recommend Adam.

Terry F

Dec 17, 2014

This has been the best experience buying a new car. Tina with the Internet Sales and Adam who I dealt with when buying the car are the nicest people. Adam was patient in explaining everything to me during the buying process and I was told if I ever needed any assistance to give them a call or drop them an email. I was there two years when my friend bought her new car and was impressed by how courteous everyone was at the dealership. I want to give a big thank you to Tina and Adam for everything!!!!

Tom LaPorte

Dec 17, 2014

Internet sales dept. made my life easy with having such a busy schedule. Adam replied to all of my emails in a detailed manor. He sent me a few trucks I might be interested in and I narrowed down my search. I found the truck I wanted and he did everything I could ask for to get me into that truck within my budget. He has great personality and made the buying experience painless. I look forward to working with Adam and Soerens Service Department in the future.

Edge2014

Dec 17, 2014

After 40+ years of buying GM vehicles I decided to make a change and purchase a Ford. I chose Soeren's Ford because of it's locality and positive comments I had heard about them. I started with looking online at their inventory and requesting a quote. I received a very timely response and the quote was enticing. I made my appointment with Adam Thiele to test drive the vehicle I had selected and drove away 2 hours later with a new Ford Edge. Adam was a pleasure to deal with and there was no hassle whatsoever. The entire process was very enjoyable and as we all know buying a car can be one of the worst experiences of our life! Adam and the staff were professional in every way and explained all the new technology in detail so we left with no questions remaining. If you want a hassle free experience definitely go to Soeren's Ford.

Jori

Dec 16, 2014

I recently purchased a used Ford Transit Connect from Tina at Soerens Ford. I live in Chicago and saw the car online. Tina and Adam were so helpful, patient and responsive. We exchanged lots of emails, phone calls and picture texts before I took the trip up to WI. They even picked me up from the train station and drove me to a bank to get a check, then took me to the dealer. They really are the nice guys!

MJ

Dec 16, 2014

I had the worst experience at Hiller Ford. Adam at Soerens couldn't have been nicer and more patient helping me out of a lease and into owning my new fusion. I highly recommend Soerens if you want a refreshing no pressure/no hassle experience. I'm extremely grateful to Adam & Soerens.

Kyle

Dec 10, 2014

I was shopping for a new car recently and wound up at Soerens Ford, Inc. I had a excellent experience with Adam T., who was the individual I worked with. If you want a good car buying experience from kind individual who treats you with respect and works with you to get you what you are looking for, ask for him! Needless to say, I wound up purchasing my new vehicle from this dealer. I financed it and had a trade in. They made it very easy and painless. Everyone that I have dealt with at Soerens Ford has been very helpful and very respectful and great to deal with. I get my car serviced at Soerens now and they have an excellent service department and are very accommodating if you need a ride to work after dropping your car off. I guess it's why they call Soerens Ford..."The home of the nice guys"!

Kyle Wolff

Dec 10, 2014

I was shopping for a new car and visited Soerens Ford after dealing with some other car dealers. I worked with Adam Thiele. The experience was very pleasant. He is very knowledgeable about the vehicles, hes very kind and respectful and doesn't get pushy. He makes you feel comfortable and helps you get what you are looking for in your new car. I had pleasant dealings with the Finance department and Service department as well. This was a good car buying experience.

Ursula

Dec 9, 2014

I recently purchased a Ford Escape and had the pleasure of working with Adam Thiele. Not only was he knowledgeable, but he went above and beyond for me. The Ford Escape I wanted was not at the dealership, so he did some research and was able to find the Escape I wanted and had it delivered in a timely manner. He was also kind enough to setup my bluetooth and train me on all the new technology. But most importantly, I never felt pressured into buying, like I did at other dealerships... Adam was personable and trustworthy, and I look forward to working with him again!

jksho97

Nov 24, 2014

Took my truck in for a coolant flush and and Also asked dealer to flush my heater core. Dealer did perform the coolant flush but also told me they flushed my heater core separately twice and that it was no good and that it would need to be replaced (reason that I had no heat). Quoting me $1200.00 for the repair I said no thanks . So after getting the vehicle home I decided to second guess the dealer and perform the heater core flush myself. Guess what ? I removed all the dirt and oil that was plugging it up and heat works like its brand new again. Dealer strait out did not do the flush and repeatedly told me they did trying to get me to spend the 1200.00. This is a typical case of the dealer trying to screw over the customer. Also charged me for parts on warranty work ( which they did reemburse after I caught the mistake) so a mistake or another potential scam!? Customer beware ! Home of the nice guys ( i think not) dont let them smooze you over with thier overly nice personality. Double check service sheets for charges and triple question all suggested service work , this dealer wants your money!

loriann.melby

Oct 17, 2014

I am a repeat customer excellent dealership and service dept. Have been using service dept for over 20 yrs. Salesman went out of his way to get me exactly what I wanted, and explained all the new controls.

Doug

Sep 2, 2014

Enjoyed working with Adam Thiele. Best part was after the sale Adam took extra time to show us how to operate the different options on the car. Adam is not a high pressure sales person. He focused on making the best deal for us and the dealership.

Garfpook

Feb 4, 2014

In my search for a new car, I ran into very disparaging sales people not listening to what I was looking for. I sent out an email from the Ford website to various dealers and the first response was Adam Thiele at Soeren's Ford. I knew what I wanted (model and options) but just could not find the car on my own. Adam listened to everything I wanted and got my perfect car. Adam made the whole process less stressful than my previous dealings with other dealers. He was up front, did not try to pressure me into a car I did not want and followed through with everything he said he would. It was the best car buying experience I ever had! Thank you Adam!!

Everett F

Jan 2, 2014

I am currently in the buying process with Adam and can tell you that this was the best car buying experience I have had. I purchased a 2014 Ford Explorer XLT from Adam on Dec 31st and currently waiting for delivery of the vehicle. While I have yet to pick up my new vehicle, Adam was friendly, patient and extremely obliging. He recognized what I wanted early on and did his best to make sure I got what I wanted. I had some specific needs for the vehicle and Adam went out of his way to find the right vehicle for me. Finally, when it came down to negotiating on a price, I felt Adam did a fine job representing his employer, but more importantly I felt he was a good advocate for me in negotiating on my behalf with upper management at Soerens. If you are looking for a new vehicle - go to Soerens, but more importantly - ask for Adam T - Internet Sales Manager. I hope to pick up my vehicle today and expect good things.

Tony

Sep 3, 2013

My family has always bought cars from here and there has never been any problems. After purchasing the vehicle in the summer, two months later the alternator needed to be replaced. Then, when winter came around, the engine needed to be mounted correctly and the defroster needed to be repaired. Another costly repair. After winter was finished, I realize while they were repairing the defroster, something must've went wrong because now my air conditioner is stuck on defrost. Wish the repair service here wasn't a hit or miss kind of thing and wish they would service their cars more before selling them. Maybe it was my fault for being so done with car searching. I do love my car after all the repairs needed for the already overpriced car, but will definitely not recommend this dealership to anybody nor will I or my family ever be purchasing a car from this dealership ever again. Hope nobody else has to deal with this.

Lou

Aug 15, 2013

They were great...until we signed papers to purchase a truck. We put down a $500 deposit on a truck that we were told they could get for us. Well, they couldn't get the truck and tried selling us another truck (one that we didn't want because it didn't have all the features we were looking for). It's been a month now and our deposit has not been returned to us nor do we have a truck or someone actively looking for a truck for us or in contact with us to let us know whether we are getting our deposit back.

VTnina

May 8, 2013

Adam was extremely friendly, knowledgeable and low key. He answered all our questions and put us at ease. I was helping my mother shop for a used vehicle and she was really anxious about the process. Adam made our visit a real pleasure especially when compared to other dealerships we visited in the city.

firstfordtruck

Mar 17, 2013

I recently purchased a new F-150 from Sorens and was very happy with the buying process and my new vehicle until there was a leak in the third tail light that stained my interior headliner. I took the truck to Sorens for the factory warranty work. when the Body Shop finished 'fixing' my vehicle not only were the stains not removed but there was the addition of a cigarette butt sized burn hole in the head liner from where a heat gun threw a spark and started the headliner on fire. upon calling the body shop I was told by the Body Shop manager and the service manager that they would NOT replace the headliner they ruined and that they would "patch" the burn and re-treat the stain on the headliner. I was told they would not replace the headliner because it would be at the cost of Sorens and not Ford Motor Company. AVOID this service department at all costs, they are not at all concerned with the quality of their work or satisfaction of their customers. All they care about is their bottom line, and they are not afraid to admit it.

Bob & Patti

Feb 24, 2013

Referring to HD rider from Waukesha comment..., We had the same experience working with Adam Thiele in the Internet Sales Dept. also his inventory knowledge of new and pre owned vehicles helped us find the right suv at the right price. He walked us thru the vehicle during and after purchase and contacted us later on as a courtesy follow up.

HD Rider

Jan 29, 2013

I dread car shopping. I found the car I wanted online at www.SoerensFord.com. I worked with Adam in the Internet Department on a Ford Fusion. Adam was up front, didn't pressure me and followed through with everything he said he would. It was the best car buying experience I ever had.!

Chris Taylor

Dec 1, 2012

Bought my share of vehicles from different dealerships. Soerens was the best experience of them all. Adam, John and Annie were all very nice to work with. Adam had the answers to my questions and did not have pushy sales tactics which I enjoyed. Annie had all the paperwork prepared to streamline the process. Love my Escape and I would definitely go back.

JimJackson64

Nov 21, 2012

I worked with Adam in the Internet Department on a used Jeep about a month back. This was the first time I ever felt comfortable buying a car from a dealership. He was up front, didn't pressure me and followed through with everything he said he would.A rating in my book!

NOtoSOERENS

Sep 22, 2012

Bought a used F-150. Found out my spare key was for another truck. Called and called; no call back for over a month. Went to another dealer and paid for a spare key. Once Soeren's has your money, it is the tail light guarantee. Bye-bye!

2011 explorer

Aug 26, 2012

Found car on Internet asked to have it at dealer. Showed up at dealer was told dealer manager was driving and I would have to come back. Came back liked vehicle and proceeded to purchase. Paper work and financing process went well. After excitement wore off found issues w/vehicle. Interior was dirty checked oil because I noticed there was no service sticker. Found vehicle was two quarts low. Dealer said to bring vehicle back for oil change. After asking for service records vehicle was last checked in Nov 2011 bought vehicle in Aug 2012. Needless to say not happy!!! Dealer did nothing to make right!

Returning Ford Owner

May 12, 2012

I dread the task of car shopping because I don't like to deal with the sales process. This car purchase was a breeze. No high pressure sales. Robert Reid made the experience enjoyable.

suzannerod

May 1, 2012

I needed bodywork repairs and painting. The service people were very efficient, friendly and honest. The repairs were made as quickly as possible and very well. Ialways use Soerens for service.

Bernie

Apr 27, 2012

A Special thanks to ALL who worked on the IPHONE workup to install my NEW Apple IPhone into the 2012 FORD Escape so all works withe NEW FORD System. All work very GOOD & a special thanks. Service was as ity has been in the past (EXTRA VERY GOOD) Thanks Bernice Zasmeta

Bernie

Apr 18, 2012

Hi outstanding service when we had our 2010 Ford Escape in for the 15,000 mile checkup, oil & Filter change & the seat repair. The service was handled very fast & the car kept very clean. Thanks again Bernice Zasmeta

BZBZBZ

Apr 18, 2012

Good afternoon Greg, Just a note to say thanks for all you help with the two Ford Escapes first the repair & service on the 200 which very satisfactory &the New Delivery of the White 2012. The unit came to me very clean & just what I wanted. Thanks for locating the Escape for me. I will look to you for my next SUV or what you may suggest. Thanks again Bernice Z

SteveFleming

Apr 12, 2012

We worked with Greg Rossey on the initial visit, then Alex Denk/Mike Walsh on the test drive and sale and then Greg Rossey again on the delivery of the car. Everyone was very professional and actually very fun to work with. We were very pleased with the experience and hope to be equally as pleased with the New Ford Escape.

Focus Freak

Apr 4, 2012

I have been to many Milwaukee area Ford dealers only to find most pushy and unfamiliar with the products. Thank you for being "Home of the Nice Guys".

markchenoweth

Mar 17, 2012

I replaced the washer hose assembly and machined brake rotors. Repair was done timely and very well. Mechanic knew what noise being made was right away. Nice they offer coffee, popcorn, courtesy rides, readng materials, tv.

Janet

Feb 14, 2012

We were in the market for a Volkswagen CC and had been shopping local dealers. The Internet price at Soerens Ford for a preowned CC was thousands less than we had found elsewhere. We stopped by to see it in person and purchased it the same day. The sales team of John Z. and Adam T. were great to work with. A very good experience.

jrocconi

Feb 14, 2012

My husband and I had been shopping for a specific Volkswagen car. Through an Internet auto search, I found the car at Soerens Ford. Both John and Adam in Internet sales were prompt in answering my questions. John gave me a fabulous Internet price which was thousands lower than any we had found in the Milwaukee metro area. We went to see the car in person and purchased the same day. The dealership processed the sale promptly and professionally.Janet Rocconi and Michael Froze

Budz1134

Jan 25, 2012

I just purchased a 2011 Ford Fusion form Sorens Ford. Initially they did not have the car that met our criteria. Both Todd Ridder & Dan Baumann went to work, found a car, had it shipped to them, called us, we did a test drive and bought the car and love how it performs. Great experience.

Grumpy Ol' Bear

Nov 17, 2011

One of the more pleasurable places to buy a car from. Is buying a car ever pleasurable? From the outset our representative was friendly courtious and low key - no pressure. The negotiation process was straight forward and without too much "back and forth". We settled on a price, completed the required paperwork, and we were out the door. Followup from them has been excellent, without being obtrusive as it is with so many auto dealerships.... We had a coulple of items that needed to be oordered in, this has been done fast and with no issues. Overall very happy with Soerens and would reccomend them as a great place to purchase a car from.

Johnnie

Aug 17, 2011

The entire staff was so helpful and knowledgeable during our recent purchase of a new car. They are the best!!

00lincoln

Aug 3, 2011

I have been going to Soerens Ford for almost six years now and have never had to go back for any unresolved issues. In fact, Soerens mechanic, Chris, fixed a noise problem with my brakes that two other dealerships had been unable to resolve. I described the problem to him, he rode with me and listened to it, and I gave him some printouts of information I had discovered regarding the noise. I had also furnished the information to the previous dealers but they did not resolve the problem. When I picked the car up, the noise was gone and has not come back. And it was fixed for a tiny fraction of the price the other dealers had charged me. I have also had a couple of our other cars there for service and it has always been an excellent experience. The body shop installed a new seatbelt in my Lincoln that fixed a retraction problem that another dealer had failed to fix in two visits. It seems a few people have had some bad luck, and that happens. As for my experiences at Soerens Ford, it has been perfect. The only thing I would change is receiving followup survey phone calls from them after every service. The calls always seem to come at a bad time and I don't have time to think carefully about a proper response. If they would just give me a postage paid response card after every service it would be much handier and a more accurate reflection of my service experiences.

emorris1942

Jul 7, 2011

I worked with Adam Thiele in the Internet Sales Department. He got me a great price on the new Fusion I was looking for with just the right package for me. The entire dealership was friendly. Met me on my schedule as I traveled from out of town. I also was able to get additional set-up for my phone with the Sync system so I can make calls from the car.

lajc

May 7, 2011

They don't stand behind what they sell. Sold me a substandard manufactured vehicle and they would not take responsibility for selling a poor new escape. I had my brand new vehicle in 9 times starting 6 days after purchase and they didn't even as much as to have the location head person call me to smooth things over. I wasn't even good enough for a free oil change! Owners daughter needs a lesson in customer service!!!

scrolecki

May 4, 2010

They do not have enough expertise with the Ford diesel engines to provide a reliable diagnosis of the problem, let alone provide a reliable quote for the work. Because of this inexperience, they wavered on their diagnosis, initially providing a quote (over $4000) for service work, then when pressed about the service, indicated that the services they quoted would not necessarily fix the problem.