Southern Volkswagen Greenbrier reviews

Geraldine

Aug 11, 2016

When I arrived I appreciated the explanation of what was going to be done to the car, and what the cost would be; and also Brett going over the statement with me upon completion. The service was excellent.

Beverly

Aug 7, 2016

My service adviser, Tim C. was extremely knowledgeable, friendly and professional. He kept me informed with the details of my repairs throughout the process. The tech was thorough, and timely with my repairs. I will continue to be a Southern VW customer.

Cheryl

Aug 5, 2016

The service advisor was friendly. The service was quick, and they made sure I was aware of damaged parts that could put my life in danger. Thank you Brett!

Kathleen

Aug 5, 2016

I like my service writer Andrew. He is always tentative to me as a returning customer. He knows me and he knows my vehicle. I believe I already submitted more than 20 words

Reinaldo

Aug 3, 2016

Good timing work finished on time clean service area work finish when told it would be completed by great service advisoer

Thomas

Aug 3, 2016

I always love this location. It's nice, friendly and I feel like my maintenance doesn't take longer than it should to get done. It's also nice they they have free coffee (as I'm not the best morning person and coffee makes me day!)

Christian

Jul 25, 2016

Fritz took great care of me, his service the best ever. He was very welcoming and answered any question I had

Galen

Jul 22, 2016

I was "listened" to. Service tech understood my concerns and listened to what i thought was needed. Tim was very helpful.

Emily

Jul 20, 2016

From the moment I walked in someone was there to help me. I did not feel pressure to get a new car when I was there to buy out my lease. The whole process was very easy.

Nancy

Jul 20, 2016

The timely manner in which requested service was completed in addition to Andrew's consistently cordial and professional oversight of same.

Denis

Jul 15, 2016

Did get rental car until loaner was available. However was not pleased with Enterprise office we dealt with. Very slow service and not convenient opening time at 9 am on a Saturday for return and state had no one to drive us to VW dealer. Called VW and magically Enterprise had someone to take us to dealer.

George

Jul 15, 2016

I didn't know what to expect with Lou no longer being with Southern, but Charlie was so awesome. He made us feel well taken care of and listened to all our concerns with an active ear. It was quite a relief. The financing agent was very well spoken and thorough, which was very nice. While we were waiting in between signing various papers several people came to check on us and everything was so clean. When we came back in to pick up the car a few days later, the man we signed the final contract with was very kind and I was impressed that he already had the paperwork waiting for us when we walked in. I cannot remember his name, but I was very impressed by him and Charlie. They went above and beyond to fix up my Jetta and find me the lowest possible monthly interest rate/ payment.

Regina

Jul 15, 2016

Reggie and Rob very nice and helpfull to me and my baby daughter. I will be back if I decided to buy another vehicle.

Amelia

Jul 14, 2016

Efficient service. Nice service workers. I like how they go over the car while I was standing there to make sure there are no bumps and dings that I might have attributed to the facility. My only complaint is that it is too cold in the waiting room.

Joseph

Jul 13, 2016

Friendly and knowledgeable staff. Second car i have purchased from this location, and will purchase here again in the future.

Leslie

Jul 12, 2016

Our sales associate Fritz Toussaint was very candid and sincere, assisted us with an excellent sale price. We recommend Fritz to anyone who wants a fair price- he is an honest, kind, gentleman who works very hard to satisfy his customers!

Claire

Jul 11, 2016

Prompt response by Andrew Smithson when I called in about dead battery problems. Took me immediately on my unscheduled arrival on a Saturday afternoon & fixed the problems & had me out the door by 4:30. Great treatment & very quick.

Joyce

Jul 10, 2016

Cortez was great to work with. After an initial phone conversation about what I was looking for - he picked out the perfect car and was ready when I got there.

Kay

Jul 5, 2016

Very friendly & informative. Made me feel like family. Even though this is my 1st VW, my family has had about 5 or so VWs & are very happy with them.

Mark

Jul 5, 2016

I had a serious problem with my car that appeared on the Thursday before July 4th weekend. I called Southern at 11 AM fearing that I'd be without a working car until after the weekend, but they saw me that day, got the job done and it cost very little.

Marystuart

Jul 5, 2016

They were very friendly and helpful. They did a very nice job. They did everything I asked them to do.

Charles

Jul 3, 2016

Our sales guy Reggie was awesome!!! No pressure. We felt good about our decision to lease the Passat. Definitely would see Reggie again

Ronald

Jul 3, 2016

Our sales agent C. Roy was excellent! He was very professional and courteous. Great experience! I will definitely recommend Southern Volkswagen.

Jeremy

Jun 29, 2016

My appointment was quick and everyone was so friendly. Great recommendations but Very understanding and no pushy sales. Best service appointment yet!

Maria

Jun 25, 2016

Friendly people. great kids room. Had to leave car overnight but was given a rental until car ready the next day.

Nancy

Jun 25, 2016

Brett is my service adviser and has been since I bought my car there. He has always been very kind and knowledgeable. He explains everything the service dept will do and always keeps me informed about whats going on with my car. He goes beyond was is necessary to do. You should give him a raise! Thanks Brett!

John

Jun 24, 2016

My daughter referred me to Robert Webb, the sale went smoothly and quickly. I plan to continue to purchase my cars from here.

Krista

Jun 24, 2016

Very friendly but needs to have more than one person working the car protection job so there won't be no wait time!! I waited over an hour just to get my car keys.

Joann

Jun 17, 2016

The support and guidance from my sales rep. Mr. Hoopes was very knowledgeable about the different vehicles availabe. He also assisted me with learning how to operate my purchased vehicle.

Patrick

Jun 17, 2016

Very informative, not pressured at all and very patient. The best car buying experience I have ever had. I'll be sending everyone I know there.

Joanne

Jun 13, 2016

My Service person was very friendly and I really liked theway she did her job! I was impressed for the first time.

Victoria

Jun 11, 2016

Mr. Rob was very imformative and understanding! Every visit that I've had so far has been great. Everyone is very friendly and not only ask questions but listen to what is needed.

Gabriel

Jun 8, 2016

Professional service. Excellent amenities. Discount applies. Coupon received for FREE OIL CHANGE and Multi points inspection. What not to like...Thank you.

Nancy

Jun 8, 2016

My service technician, Andrew, Was able to get me in the same day I called. They were able to diagnose my problem and get me on my way without stress or frustration.

Alfonso

Jun 7, 2016

STAFF WAS CONSIDERATE AND PLEASANT. DOING BUSINESS WAS A GOOD EXPERIENCE. HAVE BEEN USING THEM FOR SEVERAL YEARS AND WILL CONTINUE TO DO SO.

Loren

Jun 7, 2016

The salesman was courteous and helpful as were all the employees. Rob Webb will be recommended to all my friends and family for future purchases!!!

Charles

Jun 6, 2016

Quick and efficient service. I received everything I Needed in a timely manner from professional people. I Highly recommend Greenbrier

Darceline

Jun 5, 2016

Very polite ,professional, and finish right on time no long waiting. I was very pleased with everything that was done.

Celeste

Jun 3, 2016

The process was easy, I did not have an appointment and was not there very long. There was always someone around to help or answer any questions. There are two separate waiting areas, I liked that. The employees are pleasant to deal with. No issues at all.

David

Jun 2, 2016

I received prompt and courteous service and an accurate estimate of costs -- no surprises! I was able to get an appointment the next day, which I appreciated.

Benjamin

Jun 1, 2016

I been going to Southern Volkswagen Greenbrier about 20 years. working with Mr.Farley Perkins has been pleasure and I appreciate his commitment began honest and fair.

Pamula

May 31, 2016

EXCELLENT..100% SATISFIED COMPLETELY.I I plan on buying again maybe today. We are working on another vehicle also. Loved the experience..fun..exciting..and good communication

Tomas

May 31, 2016

My buying experience was handled by a knowledgeable and professional salesperson who I would not hesitate to recommend to friends or family.

Catherine

May 28, 2016

Everyone was very warm and welcoming. My salesman, Rib Webb, was focused on making sure everything was as I wanted.

Christina

May 28, 2016

Tim was very helpful, there was no pressure to purchase. Great perks and package with our new car. Would recommend Southern VW to friends and family.

Joan

May 27, 2016

Did not take long to get my vehicle in and get out. Great customer service. Would recommend to friends and family.

Sarah

May 23, 2016

The service was professional and friendly. The salesman, Brian Le, was very knowledgable of the products features etc. The overall process of buying the vehicle was fast and we were kept up to speed with updates from Brian on what was going on and where we were to go next.

Sandra

May 22, 2016

Fast and Andrew is so nice and professional. He takes the time to go over the details, makes suggestions without pressure.

Terence

May 22, 2016

The friendly service and the salesman (Reggie) being helpful with options and no pressure approach. He comes highly recommended from me to anyone looking for a new or used car.

Jerome

May 18, 2016

they really took care of me and on time just like they said they would and did the job right the 1st time

Douglas

May 17, 2016

The salesman, Marshall, was very prompt, reliable, and honest. The whole sales process was efficient and quick! Superb service and buying experience!

Travis

May 17, 2016

I didnt feel pressures, they gave me and my husband plenty of time to talk and hash out the details, through out the whole process. This being my first new car they let me drive a few cars. And rob was very knowledgeable about all the cars. Tien was great about making me understand the warranty process and programs.

Lois

May 14, 2016

Ease of bringing in my vehicle for maintenance. Being recognized. Knowing my vehicle will be serviced well and ready when I have been told it will be.

Michael

May 14, 2016

Fritz Toussiant was the best sales person ever!! His attention to detail and warm demeanor was great and would buy from him again

Desmone

May 8, 2016

Tim was amazing and got us the deal we wanted. The places is so clean, my son could crawl on the floor.

Courtney

May 5, 2016

I loved that my service was thorough and addressed all of my needs and concerns. Everyone I spoke with was very polite and genuinely helpful.

Sherry

May 5, 2016

ready when promised, polite staff, appointment was easy to get, took me right in, clean facility, professional staff, reasonably priced

Ashley

May 3, 2016

The staff was very friendly. They were great at explaining the differences among the cars and giving us different options to ensure we were able to purchase a new car.

Morgan

May 3, 2016

In and out, gave budget and salesman was able to meet without a problem, felt like salesman was not pushing/forcing me into anything

Edward

Apr 26, 2016

I received excellent customer service from all personnel during the sale experience. The excellent service has continued as a customer at the service department, this combination of service spells success !!

Gabriel

Apr 26, 2016

Rob in the service department is tremendously helpful and polite. Top-notch service. I would definitely recommend this dealership to a friend. My buying experience and subsequent service experiences have been excellent.

Christie

Apr 24, 2016

Rob was attentive to my needs, friendly, and fluid in his process. It made dropping my car off and picking it up seamless! He even called me to give me updates on my vehicle! If you need your Volkswagen serviced, trust Rob!!

Jeramy

Apr 24, 2016

Clean lot, clean cars, very well organized. Sales rep was very friendly. This is the 3rd car I've purchased from this dealership. The only thing I didn't care for was the web site prices aren't really the asking prices for the cars, they wanted around $3000 more then what the web site said. This is obviously to get you in the door.

Jerry

Apr 20, 2016

people were very friendly an very helpful Tim my salesman was very nice an helpful in helping me buy my car

Darlene

Apr 16, 2016

A wonderful sense of professionalism from the moment I pull into your dealership through the time my car is delivered to me!

Deborah

Apr 14, 2016

The staff are knowledgable and helpful. I always have had positive experiences at Southern. I reccomend them to my friends and family.

Susie

Apr 7, 2016

The warm hospitality and great customer service. Thank you Cynthiana Rawlings for making my car buying experience pleasant. I love my new car and I look forward to visiting your dealership when I'm back in Virginia.

Craig

Apr 1, 2016

Very professional and well done work. Service rep was very thorough and polite. There is NO internet access in the waiting are which is very frustrating when a quoted time for service of 1.5 - 2 hours turns out to be OVER 3 hours.

Rebecca

Mar 31, 2016

Brett is always so helpful and willing to inform me of any other issues. He has definitely been the go to person since buying my vehicle.

Jung

Mar 28, 2016

Very kind one stop service from scheduling and actual services. Very satisfied with all the services.Want to give many thanks to Charlie, Brett, and David.

Zachary

Mar 27, 2016

Service and building people were polite and friendly.I am confident in the work completed. Has to have twenty words here.

Cody

Mar 22, 2016

This was hands down the very best experience i've ever had with ANY auto dealership. From the moment we entered the parking lot to driving away was top notch. Mr. Myers was a true professional and acutally took the time to give me what I would call "buyer education." He walked me through the entire process and for the first time I felt comfortable and at ease when making a major decision such as this. Every department was truly amazing and professional. I have already recommended two of my friends to go and see the amazing team at Southern Volkswagen and will continue to do so! Thank you so much for such a great experience!

Marc

Mar 21, 2016

Dropped in-no appointment for routine maintenance/oil change. Advisor Gena Goodnough was VERY efficient and polite, quickly got my car cycled through, kept me posted on status. Cycled through in about 90mins.

Chandra

Mar 20, 2016

Cynthia Rawlings was very helpful. Everyone we met was very pleasant and smiling. The facility was clean, even the bathrooms. There was also free coffee while we waited.

Eunice

Mar 18, 2016

I enjoy the caring attitude of the entire Southern VW team. You know immediately when you speak with your Service Rep ( Andrew) that you are going to receive the very best care for you vehicle and the upmost respect as a valued VW customer.

Michelle

Mar 18, 2016

my service representative is always courteous and patient. My vehice is serviced in the time indicated by the service representative.

Dennis

Mar 16, 2016

Service Advisor Brett was excellent. He explained everything to me. In fact he even arranged for a loaner car. Which really surprised me.

Maria

Mar 15, 2016

Quick to call for approval on adjustments. Recommendations on repair priorities. Clean facilities and a engaging space for kids to play.

Dawn

Mar 13, 2016

Positivity and Honesty helping make decisions during my service appointment. Also with future maintenance appointments which give me confidence of work done right.

Alexander

Mar 12, 2016

The Sales agent very knowledgeable and helpful, he was able to listen and address my concerns. Would definitely be back.

Michael

Mar 12, 2016

Reggie Myers was very helpful about finding me a new car and leasing it the same day. I traded in my 08 Ford Fusion, no hassle while doing that. I was very pleased with the great service and friendly employes.

Sydney

Mar 12, 2016

Very helpful and accommodating. Willing to negotiate. The salesman came right up to us, and even showed us the other car that we were considering which was in the repair shop. I would highly recommend southern Volkswagen.

Christian

Mar 10, 2016

Everything was perfect from checking in at service to leaving. I was in and out very quick, and everyone that helped me was great:)

Stephen

Mar 10, 2016

Fast Easy felt liked I was appreciated really enjoyed the process and the faculty and facility was great nothing like driving southern style

Dan

Mar 8, 2016

Tim, the service rep was helpful and adapted to fit me in and complete the entire 10,000 mile service even though I only hoped to get the nitrogen in my tires filled back up to specification.

Geraldine

Mar 8, 2016

I needed a headlight replaced and arrived without an appointment. Brett Weiss immediately took charge. I was treated very well, and my car was taken care of to my satisfaction.

Bruce

Mar 6, 2016

Friendly response when making my appointment and timely professional care with my car, was ready for pick up as promised.

Frank

Mar 4, 2016

treat you like friends, takes the time needed to get the best deal, service and sales staff knowledgeable, follow-up with customers

Anthony

Mar 1, 2016

The professionalism of the workforce, they make you feel at ease with the way they handle the customer, keep you well informed of what's going on with your car and in a timely fashion.

Dwight

Mar 1, 2016

Excellent ,sale people were very knowledgeable and understandable. The experience was good and very enjoyable. I would recommend the dealership, to my friends and associates.

Christopher

Feb 29, 2016

Marshall Daniels was a pleasure to work with, he answered my questions diligently. Having communicated with him after the buying process let's me know that he's not only there to sell cars but to have a lasting communication with the buyer.

Maristela

Feb 28, 2016

We had a great overall experience and our sales consultant David Hoopes was really great with an amazing customer service !

Brett

Feb 27, 2016

Service advisor very knowledgeable and friendly. I would highly recommend this dealership to all my friends and family. They were quick and proficient.

Albert

Feb 24, 2016

The whole process was easy, and our reasonable expectations on purchase price were accepted. Charlie Roy was good to deal with.

Dorthea

Feb 24, 2016

I felt well taken care of by the service agent. I noticed that a bulb had blown out after the service was done and they replaced it immediately with no charge.

Bruce

Feb 16, 2016

Brian Le made the process super smooth, answered all my questions, very friendly, and got me a great deal as a returning customer.

Alec

Feb 12, 2016

Mr. Taylor and Jackie were both wonderful, both were very kind and respectful to my wife and myself. I have personally bought my last 4 cars from Hall, before my wife bought her Tdi from southern, 2 months later i bought a new golf. Thanks again to Mr. Taylor and Miss Jackie.

Joanne

Feb 11, 2016

Service Tech very courteous and friendly to deal with. Servicearea very clean and well cared for. Over all employees veryfriendly.

John

Feb 8, 2016

Immediately as I walked in the door I was greated with smiles and was helped right away. While going over preinspection of the car he walked me through the process explaining to me what he was checking/looking. Helped me find the problem and got it fixed immediately! Excellent service definitely recommended!!

Paul

Feb 8, 2016

I had Fritz as my salesman and he was awsome he took great care of us and was kind and he's an absolute gentleman and I can't praise him enough he's a great guy. And the rest of the crew there where great very friendly and great to deal with I'm a very happy customer.

Kristen

Feb 1, 2016

Marshall was the most knowledgable salesman and very patient. He listened to exactly what I was interested in and made it happen!

Craig

Jan 30, 2016

Professional, knowledgeable & curteous staff, from my sales team (Chris & Tim), to management (Mike & Jay) to the parts department (Mike). Great product (2016 Passat SE) & dealership! I am looking forward to the years ahead with VW & Southern Volkswagon Greenbrier.

Faye

Jan 30, 2016

Stuggie is professional and courteous. Only one I prefer to deal with when I bring my car to be serviced.

Thelma

Jan 29, 2016

The Service Team took me in quickly and out in a timely manner.Very pleased as I had a busy work load waiting for me.

John

Jan 28, 2016

We were able to get our vehicle in when we needed to, and the service was performed quickly. Stuggie Fentress is the best Service Advisor, and always helps us to keep up with the maintenance on our vehicles.

Della

Jan 27, 2016

Reinard Taylor really took good care of us. He delivered on absolutely everything he promised and went above and beyond our very high expectations.

William

Jan 25, 2016

My service advisor is always on top of things whenever I require service. Most recently, he took care of a recall which I had not been advised about prior to my visit. In view of the distance I drive to the dealership I was pleased that I did not have to make a second trip after receiving the letter from VW USA

Robert

Jan 22, 2016

My salesman made the car purchase painless and worked around my schedule. This is my 5th Volkswagen purchase from this dealership.

Gilberto

Jan 18, 2016

It was great the whole experience. It was smooth from beginning to end. Service was keeping me updated at every step of the way.

John

Jan 18, 2016

Brett did a great job explaining our service options and keeping us informed on the progress of our vehicle! He's always very helpful!

Keith

Jan 17, 2016

My experience with the advisor was excellent. No issues with the professionalism, promptness and respect for my time. Tim is awesome!

Glendolia

Jan 16, 2016

Kept me informed. Friendly service person. Very clean facility. Not my first visit. Been taking my wife's car bought in 2011 there for each service work. I am Gregory my wife's husband and I take care of the service on her car. Only take it to this business.

Jerry

Jan 16, 2016

efficient fast and little wait time however I was informed that the 20,000 miles service will incur a charge of $250 that unsatisfactory

Earl

Jan 14, 2016

VW took the liberty of making good on all the outstanding recall notices referencing my model car. Stuggie "Fresh" Fentress, a long and professional member of the Greenbrier Volkswagen Service Team, ensured that my vehicle was brought up to standards as it should be without any negative recoil or waste of my valuable time. My hat is off to "Stuggie Fresh"!

Elizabeth

Jan 8, 2016

I trust Andrew for my service needs, and know things will be done right the first time. I also enjoyed visiting with Dave Hoopes, our salesman, and Mike Deguzman in sales management. They are like family.

Erica

Jan 8, 2016

Robert was very nice. He kept me updated and explained things through the whole process. Thank you guys so much! Very professional.

Thomas

Jan 8, 2016

I had stellar customer service, did not feel pressured to buy, though I did, and I left the dealership with my dream car. So I was very satisfied.

Harold

Jan 7, 2016

I have purchased six cars from Lou Rosario at Southern Volkswagen. He provides my wife and me with outstanding, no-pressure service and works with us to get the best value for our budget. I will purchase my next car from Lou and recommend him to anyone looking to buy a new or used car.

Naomi

Jan 6, 2016

Within the past 16 years, Greenbrier VW has been the only dealership I have used for all my automobile purchases and services. With that, I commend Farley Perkins for his excellence in leadership, his quality commitment for customer satisfaction and follow up of any of the dealership's service and sales. Charlie Wright has been an great asset in making deals happen expeditiously and for his thoroughness in making sure the customer, I, know and understand all the features of the automobile prior to driving it off the lot. Helen K, senior delivery coordinator, has splendid presentation skills and I have had the pleasure of dealing with her also for an extended period of time. She also is very thorough. Meeting Tien Lien in finance for the first time was both pleasant and making sure everything is covered at the same time. So , if I based this survey on a 100 scale, I would give it 100 but since it is on a 1 to 10 scale, I will give it a 10. Greenbrier VW....#1. Stagger Fentress has also come back as a Service Coordinator which I was very pleased to see back. He is the best.

Herbert

Dec 27, 2015

Personal interaction w/ staff...from Andrew, Kim, Fritz....all the way up to Farley Perkins. A #1 bunch to say the least !

Melissa

Dec 22, 2015

I DROPPED MY VW OFF FOR SERVICE AND MY ADVISOR BRETT DROPPED ME OFF AT WORK WAS HAPPY TO GET THAT PERSONAL ATTENTION

George

Dec 20, 2015

The service representatives (Stuggie and Andrew) were very helpful. Although I had ordered two tires thinking I had to replace them in pairs due to a single flat tire, it was noted that the remaining tire on that axle was nearly new (along with the other two) and that I only had to replace the damaged one, saving me money. Well done! Thinking of the customer first. Additionally, the parts guy (don't recall his name) was very helpful not only in refunding the amount for the unused tire but also arranging my receipt of the complementary emergency kit based on my purchase and with my newly activated VW Goodwill Package.

Hilda

Dec 13, 2015

The hours and ease of being able to drop it off at night and picking up at my time when ready.

Nicole

Dec 13, 2015

I know nothing about cars or maintenance and everybody was very accommodating. I didn't feel pressured by anyone to purchase additional services and they were very thorough.

Todd

Dec 11, 2015

Reggie was a great salesman, took the time to listen to what I was looking for and found it. Didn't have to spend too much time in the dealership to get everything taken care of. Susie was incredible as well. Very Knowledgeable and professional. All in all, a great experience.

Eric

Dec 10, 2015

Salesman Reggie Myers was utmost professional and answered every question we had. His drive and initiative to find the perfect used car was beyond reproach. Pleasant, non pressured experience.

Michael

Dec 8, 2015

I had routine service done on my Jetta. Andrew Smithson was my rep., and had amazing customer service as did folks in the building. I will continue to go here for service and a possible future vehicle purchase.

Jake

Dec 7, 2015

The service appointment was on time and completed before the estimated time. Everything was explained before an after the service. Very friendly staff.

Janet

Nov 30, 2015

My service agent was wonderful!! I wasn't pressured to do anything I wasn't in the position to address. He listened to my concerns and my financial position and absolutely helped me make the right choices and plan for some future work and couldn't have been more wonderful or understand!! It was very nice to know he cared about my car and also my piece of mind and didn't make me feel as if I had to do anything I wasn't in the position to do at that moment. I appreciated his experitise on what absolutely had to be done. I thank you for a wonderful outcome.

Terry Hegwood

Nov 23, 2015

Glad to Mr. Stugi Fentress back at VW. He is the most customer oriented service rep that I have had in all my years of vehicle ownership. He is always friendly and helpful. He keeps me updated as to repair/inspection status.....calls me when he finds something wrong and "do I want to take care of this now." If he is not busy at his desk, and he sees one of his customers coming in, he gets up to personally great them....both during initial check in and during the customer pick up. I always feel like my vehicle gets the best possible care when he is at the desk.

Danielle

Nov 16, 2015

My Service Rep (Andrew) is always very friendly and helpful. I never feel like he is trying to take advantage of me. Also, the mechanic was very thorough and explained everything in detail to me while showing me the problems on my car. Both of them made me feel at ease and confident they were taking care of me and my car 100%. That mechanic is the 1st I've ever felt I trusted completely.

Roger

Nov 15, 2015

do their best for their clients, work very hard to complete a good sale for all ( company and client) Did not have to spend hours putting my deal together phone and email. All personnel went out of their way to satisfied my purchase

Rachel

Nov 13, 2015

Coming to Southern Volkswagen Greenbrier is always a pleasant experience. I never stress or worry, I know that I, and my car, are both in good hands. Thanks Southern Volkswagen!

Cayce

Nov 11, 2015

Andrew the service technician was excellent. He spent time explaining the vouchers issued to TDI owners and proposed solutions to the emissions issues, as well as assured me the fixes will not affect my mpg or performance of the vehicle.

Nassoma

Nov 4, 2015

Associates are friendly and willing to help you find the perfect vehicle to suite your needs. I will definitely recommend this dealership to anyone.

Karl

Nov 3, 2015

I've had no bad experience in years. The service recommendations are always spot on and performed within the specs I give.

Olaniyi

Nov 3, 2015

I enjoyed my consultation with Mr. Stuggie Fentress. He was very cordial. He connected me with Mr. Lou Losario, who appraised my vehicle. Mr. Losario was very cordial as well. His advice on trading-in my Passat was well-received.

Cara

Oct 30, 2015

Everything was great! professionalism, speed of service,friendliness of staff. When I buy my next car it will be from here

Lindaleah

Oct 29, 2015

This was my best car buying experience to date! The staff never pressured me into buying a vehicle and Charlie Roy was always informative no matter which step of the car buying process I was in. Charlie Roy's honest attitude and forthright demeanor was refreshing, which made purchasing my first VW an excellent experience.

Dawn

Oct 20, 2015

Fritz was very helpful and patient with me. I really was not confident at all about purchasing a car or even what type of car I wanted to buy. Fritz let me drive at least 4 different makes and models before I found the perfect fit for my daughter and my budget.

Sue

Oct 19, 2015

All of the employees were very nice and professional. They all have excellent knowledge of the products they are selling.

William

Oct 5, 2015

Brett was a great advisor. Was able to get me in as soon as I called first thing in the morning on a Friday

Donnika

Oct 4, 2015

The representatives maintain a professionalism and good rapport with the customers. The time in which the service was completed was also impressive.

Bertie

Oct 1, 2015

Brett Weiss with service dept met me in parking lot, very polite and helpful with the issues of service needed. Mr. Taylor helped get me in a new vehicle with payments were I needed them, In finance Mr. Tein worked out all the details with nothing but courtesy and personal assistance. Everyone at Southern Volkswagen has go above and behind any other dealership, in service, finance and salesmanship. I would recommend all my friends come to your business

Donald

Sep 21, 2015

The customer courtesy and the helpfulness of the gentleman that took care of us was exemplary! I would recommend the dealership to anyone in search of a new or used vehicle.

Melinda

Sep 19, 2015

Andrew was prompt and detail oreiented. He took care of all my concerns and delivered on all of his promises.

Albert

Sep 18, 2015

My daughter's golf driver side front window was repaired in a timely manner with no surprises. Also, a multi-point inspection of the car revealed a broken brake booster hose in need of renewal. This type service to ensure a safe and reliable car is greatly appreciated.

Monica

Sep 17, 2015

I liked that Lou kept us engaged and he was honest about the reality of things. I was able to see the bigger picture and decide responsibly not just on an impulse. Very knowledgable guy!!!

Anastasia

Sep 15, 2015

I love this dealership! I love my new car. Thank you to all who had a hand in my car deal. I received exactly what I wanted.

Hannah

Sep 13, 2015

Trina was extremely helpful and patient with me. She explained everything and I didn't feel like I had no idea what was going on.

Mary Ann

Sep 12, 2015

Reliable and attentive service, prompt follow-up, very confident that our vehicle will receive excellent care while at the dealership, under Andrew Smithson's direction.

Andrea

Sep 9, 2015

Andrew is pretty awesome. He is considerate and helped me out with my issues. I also like the free hot chocolate! Yay.

Danilo

Sep 9, 2015

Maintenance in my Beetle was done in a timely manner. Andrew Smithson in service was very courteous and very professional.

Donna

Sep 9, 2015

Dougie was very helpful and understanding. He found me a loner car that I could use. I was in a bind and he did what he could to help me out. I really appreciated him going that extra mile.

Alexander

Sep 6, 2015

Andrew is the best Service manager ever. I have purchased all my Vehicals at Southern and have recomendered 3 of my friends. Andrew has alwayes helped make my visits less painful and has always treated me and my family with the upmost respect.

Christopher

Sep 4, 2015

Andrew in the service department was great! Very helpful and great customer service. I will gladly come back for future services on my VW.

Arthur

Sep 2, 2015

Sales personnel were attentive and knowledgable and made this a very pleasant car buying experience. The 24 test drive was what sold us on the vehicle.

Ivan

Sep 2, 2015

I liked that all the staff took the time to get to know a little about me and my background and not just what I looking for in a car. Also, being that I have such a tight schedule being able to negotiate with sales by email and text was extremely convenient and made a huge difference in helping me come to a decision.

Abby

Aug 28, 2015

Robert was extremely attententive to my needs, and even the director Mike called me to ensure my visit was satisfactory. Outstanding!!

Darryle

Aug 26, 2015

You are always professional. The hospitality is truly "Southern ". I would recommend Southern to Family and Friends. When it's time for me to trade in my car I will go back to Southern...

James

Aug 26, 2015

It was easy to drop off my car and it was ready the next day. My service adviser Robert was very helpful.

Heather

Aug 25, 2015

Dealing with the following people made the sale of my vehicle possible- Jaclyn Vazquez and Robb Webb ,the follow- up from Mr.Perkins was nice. The distance I have to drive is a negative but the warranty for my new vehicle is a huge plus , The inventory on the lot is amazing (although the vehicle I choose was a 2014- your lot had the largest selection of VW so it was nice to wander around and look while the paperwork was being done) . I chose to not deal with their finance department so I did not get loan under VW so I brought in a check so I am not going to rank buying process.

Jocelyn

Aug 21, 2015

I took my car in to be serviced and it was going to take longer than anticipated, so they got me in a rental and charged me less for the detailing. They were all nice and friendly.

John

Aug 12, 2015

I appreciate the time Patrick Aromin spent looking at the history of service for our vehicle to confirm what we should have done that day and what needs to be addressed in the near future.

Laura

Aug 11, 2015

I really like the customer service that Mr. Reinard Taylor provided. He explained everything that I asked concerning the car. He made sure I was very satisfied with the car. I will recommend Mr. Taylor to my family and friends.

William

Aug 4, 2015

everybody was real nice polite and willing to help. Also I like how mr. David hopes took time out to make sure you left happy and satisfied

Bertram

Aug 2, 2015

I enjoyed the speed that the entire buying process was completed in. I walked in the door knowing exactly what I was looking for and Kyle and Reinard did everything they could to find my "perfect" vehicle. While we could only find two vehicles in the U.S. (CA and SC) that had everything I wanted and no guarantee that the other dealers would be willing to exchange or ship them, we found ONE car right on the lot that fit the bill and the price was more than fair and the service was outstanding.

Grant

Jul 31, 2015

Dave was great at making sure I got the car I wanted, and the finance guys made the transaction smooth and easy, getting a great rate and terms, with minimal hassle! Thank you Southern VW... now a happy driver (and bank account!)

Heather

Jul 31, 2015

Knowledgeable staff, several options to keep from going batty in the waiting rooms (TV, computers, radio, quiet, even outside rocking chairs) friendly people, and clean environment. My total bill at checkout was lower than the original quote so I quickly bought something nice for myself in their gift/parts department with the extra dough! Plus instead of just reapplying paint protection on the area needed they took the time to clean the entire outside well and reapplied it to the whole car. I only have to get my car serviced once a year, therefore I appreciate it being done right & thoroughly. It's well worth however much time they need. The shuttle is a great option but having a Wi-Fi there allowed me to work while I waited. Win! win!

Jacqueline

Jul 31, 2015

My Service Advisor, Andrew explained what services would be performed on my car and also recommend an additional one. He got me a rental car and kept me informed during the process of my service.

Nur

Jul 30, 2015

The gentleman who helped me while I was dropping off my vehicle was very informative and hospitable. Also my 40,000-mile service took much less time than expected therefore it was a great relief to leave early.

Joe

Jul 29, 2015

Fritz Toussaint was very knowledgeable about the two different models that we test drove. He was friendly and listened to our questions and concerns. We did not feel pressured. Efforts were made to get our color choice, although we did compromise on our color choice. Overall, it was as pleasant at buying a car as I've experienced.

Cory

Jul 28, 2015

Felt like my salesperson (David Hoopes) was very knowledgable of the vehicles he was showing me and his sales manager (Dave) gave me the best deal possible. Also, they were very patient and understanding to my special circumstances.

Charles

Jul 25, 2015

They went the extra distance to get my car repaired at little cost to me. Not too many places will do that for their customers.

Richard

Jul 25, 2015

Excellent customer service in all areas, particularly Dwayne J. and Erik "with a K". Dwayne went above and beyond to make sure we were satisfied with our purchase. His work ethic and attention to detail is something we will tell our friends & family about. Erik was very friendly and eager to answer any questions we had. These are just a few examples of why we liked our car buying experience at Southern, but there are others as well.

Ellen

Jul 24, 2015

Exceptional service from Andrew Smithson and Mike Barnes. Andrew and Mike are dedicated, professional, and are top notch employees who truly care about the service I receive on my Jetta.

David

Jul 20, 2015

The sales person, Cynthia Rawlings, was unusually knowledgeable about VWs compared to most sales people, was good to deal with personally. It's nice to deal with someone who has been selling the brand for many years.

Dawn

Jul 20, 2015

My car was in and out , the staff there all the way around is the best now I had problems in the past but I see a huge change for the better

Dennis

Jul 15, 2015

I came in for a recall, It was explained I could take care of other services that were coming up while I was there ,so I would not have to make another trip. I was also was able to complete the 25,000 engine for life at that time even through was not exactly at the actual milegage I appreciate that.

Chassidy

Jul 12, 2015

My sales consultant listened to all my needs and provided me with a great car that satisfied all my needs. I had great, friendly interactions with every single person I came in contact with at the dealership from the sales department to the service department.

Leslie

Jul 12, 2015

I changed my mind and they still accommodated me. It was nice to have them take care of my car even though I had canceled.

Darlene

Jul 11, 2015

great team work - from sales associate to service consultant, parts dept. & customer checkout. Everyone worked together to make my service experience quick & painless!

Richard

Jul 9, 2015

Robert Webb did his best to respond to a number of unfortunate issues. First, Rich Alcinaces transferred responsibility for this sale and then went on 3 week vacation, did not leave Rob the already completed paperwork so we had to do it again; second, wrong tow package was sent so delayed finish coat, interior prep.

Dorsey

Jul 6, 2015

I was well greeted by one of service personal who attended me upon arrival and we talked about times and a possible problems in which was solved.He was very polite while helping me .

G.G

Jul 2, 2015

The work that was performed was completed one day sooner than originally planned since my Service Consultant, Andrew Smithson, called and found the part locally as opposed to waiting until it was shipped in the following day. They always go above and beyond to help the customer.

Rafael

Jun 29, 2015

What makes the buying experience great at Greenbrier Volkswagen?..The People, the car, the serviceand the Rocking chairs...Southern hospitality, of course!

Latonia

Jun 27, 2015

This is my second time purchasing a vehicle from this dealership. The entire staff is amazing. I dealt with the same salesman i had previously Cortez Gilliam he was prompt in responding and made me a priority throughout the process. Farley the sales manager goes above and beyond to make sure customers are satisfied. I have and will continue to refer and I'm sure i'll be back for future business. Thank you for your hospitality, honesty and the respect for my time.

Victoria

Jun 26, 2015

Christy in service was very helpful and kept me informed. She was delightful to work with. She definitely made my experience this time much better.

G

Jun 17, 2015

I greatly appreciated Katrina's guidance through the service I had done but I usually reserve 5 star and 10 point recommendation for multiple visits. Katrina got the mechanic and all three of us went out and he showed me the bulbs that needed replaced so I didn't have to find them myself. That was extremely helpful and really considerate.

Frank

Jun 13, 2015

I have bought three cars from this dealership and everyone is honest and friendly. I never feel uncomfortable in your dealership.

Brian

Jun 11, 2015

Everyone at the delearship was exceptionally nice and accommodating. In particular, my Salesman, Rob Webb, did an amazing job and was quick to ensure all our questions and concerns were properly answered and adequately addressed. The Delivery Coordinator, Linday Foley, and the Financial Manager, Tien Lien also were superb and provided a wealth of useful information. The entire staff seemed genuinely excited for us and our purchase.

Yelena

Jun 11, 2015

Andrew at the service department got me in for an appointment right away, he called with updates regarding the repairs needed and answered all my questions and concerns. Great fast service.

Jason

Jun 8, 2015

quick service in and out GREAT PLACE NICE AND CLEAN THOSE TECHS THAT WORK THERE TAKE PRIDE IN WHAT THEY DO OUTSTANDING JOB PERFORMED

Cheryl

Jun 5, 2015

My service adviser Andrew is always ready to answer any questions I have about services and charges. The waiting area is pretty decent. The work is always spot-on. The gentleman who brought my car around and greeted me when I first arrived was very polite.

Rachel

Jun 5, 2015

Robert Wess was great!! He had excellent customer service from start to finish. I gave the rating based on Robert Wess not my experience the day before with another salesman.

Marsha

Jun 4, 2015

All of the staff is very friendly. The wait time was minimal and I was in and out in just over an hour. Thanks.

Branden

Jun 3, 2015

Sales staff is very knowledgable. Worked with a gentleman named rob web now I see why he is the sales person of the year. I came in looking for a very specific vehicle they did not have it in inventory but they were able to locate the vehicle for me and get it here quick. The process was very easy. No pressure and getting the numbers together was quite quick. Easiest car deal I've ever done.

Erin

Jun 3, 2015

Charlie Roy was the best. No pressure. Ask questions to understand what kind of vehicle was best for me. It was quick and painless from start to finish.

Sandra

May 30, 2015

Andrew made sure my oil was changed, tires rotated, etc. even though I only went in for the state inspection.

Beulah

May 28, 2015

I had a great experience at Southern Volkswagen at Greenbrier in Chesapeake, Virginia where Mr. Farley Perkins is the general manager and my salesperson was Mr. Reinaldo Feliciano. They made sure I was completely satisfied and answered all of my questions. Each step was carefully outlined and I was free of anxiety. The southern hospitality was exhibited to me the entire time I was there and it continued the next day to make sure I was completely happy with my new vehicle. This kind of satisfaction continues at this location all the time. Whenever I have a question or concern Mr. Perkins and/or Mr. Feliciano are accessible to me to reassure me everything is alright. Some other things I adored at this location are as follows: 1) everyone is so friendly and greets you with a smile, 2) the cleanliness of the building inside and outside, 3) professionalism is outstanding, and 4) everyone is so willing to assist the customers. I am so very grateful for this dealership and I highly recommend them to my family and friends. In closing, I have shared my heartfelt feelings on what I liked about my experience at Southern Volkswagen at Greenbrier in Chesapeake.

Lashawn

May 28, 2015

I had a great experience at Greenbrier Volkswagen. Great customer service, friendly staff, and a smooth process. I am a back to back customer

Benjamin

May 27, 2015

David Hoopes was the perfect sales agent. He found the vehicles that I was interested in, talked to my wife about the differences. He definitely made the transition from a large truck to a Jetta easier than expected.

Qubilah

May 27, 2015

Everyone was helpful and nice great customer service and every want was satisfied ...Fritz was my Sales.person and I originally was.just to pick my mom up from service dept.

Pam

May 17, 2015

Initially had a drop off appt because the waiters appts were filled. With no way of being able to leave, I decided to wait for it anyway with the realization that I could be waiting for 5 hours. I was already having a bad morning lol, they brightened my day by servicing my car quickly and getting in done in less than 2 hours. I also paid exactly what they told me to expect. Thank you!

Jack

May 16, 2015

My experience with all personnel was at an A+ level. The agent who processed my lease-purchase, MR. CHARLES RAY SCHESVENTER, was a delightful: courteous "beyond the call of duty" and as informative about my new 2015 Jetta and the financial aspects as he could be. We also discussed other matters of mutual interest, which was also delightful.This Jetta is my THIRD such from SOUTHERN VOLKSWAGEN, and a fourth visit within three years is 100% certain, should I still be amongst the living.JS LEWIS, Virginia Beach, VA 23455

Kimberly

May 15, 2015

Patrick was very personable. Kept me informed throught out my wait and the service was completed with in the time I was given

Christopher

May 14, 2015

Friendly, courteous and helpful customer service.Satisfied requirements promptly and professionally. Work completed to the highest standard and completed well inside the time expected.

David

May 13, 2015

I love the staff at Southern Volkswagen Greenbrier. We have enjoyed many VW products over the last few years. In particular, I have a lot of admiration and respect for our service coordinator, Andrew and our Salesman, Lou. Both are very professional, courteous and incredibly helpful. When you deal with a car dealership, it usually feels like you are going to be taken advantage of but at Southern Volkswagen Greenbrier, I always feel like I can trust the staff.Thank you again!David M Gibson

George

May 11, 2015

Very pleased to the way I was treated. The service writer did her best and got the problem fixed. Great job.

Nancy

May 10, 2015

Patrick did a great job with my car and with making sure I had transportation since it was going to take several hours.

Fletcher

May 9, 2015

very speedy and quick service. If I could I would give my salesperson Reinard Taylor a 15 he was wonderful.

Dana

Apr 28, 2015

We were in and out in record time. All questions answered and treated very good! Easiest car buying experience I've ever had!

Kristen

Apr 24, 2015

Terrance Whidbey was our salesman. Terrance was excellent and went above and beyond our expectations! I have already recommended Southern Volkswagen and Terrance to many friends. We will definitely be repeat customers at Southern Volkswagen. The collision department had to do some paint work before we could get our protection package applied. They worked hard to make that we were satisfied before we left

Katheryn

Apr 23, 2015

Robert my service advisor was extremely helpful, he knew that the work would take a while because there was so much work to do so he went ahead and put me in a rental so I wouldn't have to sit around with my daughter waiting to hear. He then called me and let me know the problem and what was going to happen. I feel like he was very considerate and did everything he should have done and I appreciate it!

Troy

Apr 21, 2015

Rob Harrell at Southern Volkswagen-Greenbrier did a really good job with helping me with identifying what was the issue with my vehicle.

Alan

Apr 17, 2015

Everyone is always friendly and kind. The follow through is excellent. They do what they say they're going to do!

Collis

Apr 17, 2015

My service technician, Katrina was extremely pleasant, courteous, knowledgeable and efficient. All my concerns were addressed and my visit a pleasant one!

Robyn

Apr 16, 2015

Excellent customer service. Every aspect of vehicle service and maintenance was explained. I liked that we did a walk-around of my car and the technician checked things like tire tread with me before service began. The dealership and waiting room were comfortable and clean.

Donald

Apr 15, 2015

The sales personnel were very accommodating and helpful. They were willing to go the extra mile to meet our needs.

Alexander

Apr 14, 2015

well organized check in; prompt service; seamless check-out; service was completed 25% quicker than anticipated; Katrina (service consultant) was thorough, efficient, and knowledgeable about the entire process, communicated clearly - she did a fantastic job.

Lilly

Apr 11, 2015

I called about my dead battery. I had purchased 2 yrs. at So. Volkswagon. I was told they would have the car towed to them and a new battery would be installed. No problem. No charge.

Claude

Apr 9, 2015

Very good service, they quickly gave us an appointment, repaired the car air conditioning system, changed the timing belt and oil change within 2 days.

Olita

Apr 5, 2015

No hesitation in delivering service from the very intro to the close of the sale on the car. Dave Winston's extension of customer service was pivotal in our connecting to the car and returning.

Deborah

Apr 2, 2015

Everyone was courteous, well informed and was ready to work with me. It was a smooth process. Great price! The car was clean and had a full tank of gas. ,Everyone was courteous, well informed and was ready to work with me. It was a smooth process. Great price! The car was clean and had a full tank of gas. ,Everyone was courteous, well informed and was ready to work with me. It was a smooth process. Great price! The car was clean and had a full tank of gas.

P.Ray

Mar 31, 2015

Buyers Beware! If you want too be treated with respect...this isn't the place for you. If you like being publicly berated in the showroom by the sales manager Deguzman, then you may enjoy this business. He may tell you your insulting him by making a offer on a vehicle and then tell you that they don't need your business like me. Shop here at your own risk.

Yuron

Mar 31, 2015

I dropped my car off expecting not to have it back for hours. To my surprise, my car was done in 30 minutes. Excellent job. The service provided was explained very nicely.

Kristie

Mar 30, 2015

I was greeted respectfully and time was spent explaining the maintenance work to me. Customer service was excellent from beginning to end. Thank you.

Brianna

Mar 28, 2015

The service advisor was amazing. I came in for an oil change and state inspection and I received great service in a timely manner and the service advisor Rob even gave me recommendations on how I could increase my vehicles performance and mileage.

Lane

Mar 27, 2015

The people are very professional, friendly and understanding. I needed a loaner/rental car to get to my first day of work and they provided it.

Jessica

Mar 26, 2015

I am from out of town and my car just wouldn't start with no prior malfunction history. After calling a tow truck, I immediately called this dealer(as they were the closest). I was greeted by everyone I encountered with a friendly "hello". Additionally, Katrina was wonderful with letting me know expected wait times. Luckily, my car was able to be checked and fixed with a new battery within 4 hours. :-) Super impressed. Wish I lived here to do my regular services with.

Richard

Mar 26, 2015

Our salesman was not pushy and did not make us feel like it was all about making a sale. Southern also honored their internet prices.

Russell

Mar 26, 2015

Our service rep, Katrina, was extremely courteous and helpful. She did a great job keeping us informed and getting answers. Not bad for her first day!

Amy

Mar 20, 2015

The tech who did the work on my car was able to save me $300 by making the simple fix I thought my visor needed as opposed to the $300 part that the last tech from my last visit insisted was needed.

Justino

Mar 19, 2015

This is the third car we have bought from Southern VW. They remember us by name and make it easy to buy a new car!

Karen

Mar 17, 2015

I dropped my car off the night before. Everything I requested was done.... even an offer to fix a problem that presented it self while rotating my tires.

Clint

Mar 10, 2015

The results of the repairs were all done accurately. The response to the dealership mistake below from your service management team was caring, prompt and appropriate.

Earl

Feb 28, 2015

I have been a long-time customer of Greenbrier VW and they truly treat me as a family member. Service is great and smiles all around.

Lynne

Feb 26, 2015

I would like to commend William, the Service Rep, that helped me from start to finish. With impending bad weather, he went out of his way to get my car serviced and back out the door. He kept me informed throughout the whole process. He was courteous and thoughtful. What could have been a lengthy process was not. William is definitely a positive asset to your service department. :-)

Steven

Feb 13, 2015

the guy in the service dept that took my info and handled my service experience from beginning to end....he was a class act. knowledgeable, explained everything to me.. .didnt pull any strings... honest! he should have been the one that sold me my car!!! still not crazy about that girl that kept pushing the paint protection and all ... telling me the paint and interior were going to fall apart in a year!! end of rant! the service dept will definitely be referred to everyone i know!! AWESOME JOB!

Yvette

Feb 6, 2015

I worked with Patrick in the Service department and he was extremely helpful. I bought my care in for a faulty gas gauge and the techs found I also had faulty front CV boots. I was so grateful they discovered that issue at my visit. I was able to get all the work done in one visit. I also was given a loaner car as I needed to leave my car overnight. Patrick also called me periodically to inform me of the process being made and assured me my car would be ready as promised. I appreciate the excellent customer service I was given and I will continue to bring my car there for service.

John

Feb 5, 2015

I had an appointment and you guys took care of the service in a timely manner. The work needed was completed.

Ryan

Feb 5, 2015

I mostly appreciated the dealership's flexibility in allowing me to provide my own parts. Dealer could only acquire a remanufactured part for ~$1300, but I could acquire same part brand new for $830.

Timothy

Feb 4, 2015

We loved our saleman (Rich) and although the General manager made us work for it...we got a great deal! We love being VW owners again!

Sherry

Feb 1, 2015

I spoke with several people in the service department and they were all very courteous and helpful. My service advisor, Patrick, was especially helpful and was great about answering all my questions with easy to understand explanations. I've only had my Touareg about 6 weeks and still am learning a lot about it.

David

Jan 31, 2015

Andrew Smithson is the best service advisor I have ever had. When we decided to buy another VW, I drove past another dealership to get to Southern, not because of the buying experience, but because of Andrew and the service department.

Michael

Jan 30, 2015

Andrew, as always, took very good care of me. He was quick to help me out, answered all my questions, and when I needed an inspection, went out of his way to make sure it happened quickly since I was trying to get to the DMV before it closed. Also Ron Means at the parts counter was incredibly helpful.

Incha

Jan 28, 2015

Prompt entry and check-in and thorough completion of work, with detailed explanation of service provided. Kudos to Vinny, Brett, valet guy and mechanic - good job, Guys and Gals!

Blanche

Jan 27, 2015

It's quick AND personal. Rare now a days. Since day one that I leased my car I have NEVER had an issue. Love them!

Mary Ann

Jan 24, 2015

Andrew took great care to evaluate our concern about the car's start button, and we are pleased, as always, with the service we received.

Cayce

Jan 23, 2015

Speedy no-nonsense friendly treatment. Clean facility with helpful employees. Good coffee, hot cocoa, and cookies. I received a fair trade-in value for my 2011 VW Jetta Sportswagen TDI.

Charles

Jan 23, 2015

Honest and straight forward information about meeting our specified requirement. When we couldn't reach an agreement on what we wanted and willing to pay for, the sales person had options that totally met our needs.

Christopher

Jan 23, 2015

Friendly and welcoming people kept me updated the entire time I was there waiting for my car to get done

James

Jan 23, 2015

friendly advisor. explained all work to be done before hand, and then after work done. advised what work will have to be done in future.

Jerry

Jan 23, 2015

The constant communication the service rep kept up with me while I waited, and the overall courtesy of the entire staff.

Keith

Jan 20, 2015

Very fast, helpful, and always pleasant treatment by the staff.And the girl working in the cashier area was drop dead gorgeous. Good job. You know the one I mean.

Tanita

Jan 20, 2015

Wt I like about the experience is that they come around and checked on you to see if everything is okay. And they also let you know what's going on with your car periodically. I also like that they have coffee and they even offer refreshments so it doesn't bother to wait sometimes.

Wesley

Jan 16, 2015

Very easy to deal with . Rinard took very good care of me and I always felt like he cared about my experience . Everyone treated me like family

Melissa

Jan 15, 2015

Always extremely great customer service and im always kept in the loop of what is going on with my vehicle.

Rebecca

Jan 10, 2015

The way our salesman Rich Alcanices and his management realized the Passat we were after, was the car, and made the numbers work for us to drive it home that night!!!

Charlie

Jan 9, 2015

I've been a repeat customer for years just from the customer service alone. I never felt pressured for some kind of service or anything. The staff are professional, not low budget.

Teresita

Jan 4, 2015

service is very fast, we arrived earlier than the schedule but they still accommodated us. every one was very nice especially the service advisor and valet driver. the experience and the waiting was like a walk in the park.

Susan

Jan 1, 2015

I was able to get a quick appt. The service was suppose to take up to 3 hrs but the service was completed within 2 hrs. Very happy as I was waiting for it. Thanks for another great job. Jason was a pleasure to work with.

Jimmie

Dec 30, 2014

your salesman lou Rosario! he was great and not at all pushy like the last salesman we had at your dealership. the finance manager mr. lein was nice and very efficient. both knew how to get the job done!

Cecelia

Dec 19, 2014

Everyone was helpful & friendly. They even took care of a problem I didn't realize I had! Andrew is always helpful with answers to questions or getting them quickly. I love the reminders you send out!

Kimberly

Dec 18, 2014

Wendi in service was amazing and so helpful! She went above and beyond to help me and make my experience better. Southern is very lucky to have such a great team member as Wendi. The whole service department was amazing!

William

Dec 18, 2014

We had a lot of deferred maintenance accomplished on this visit and are very satisfied that our 2003 Beetle will last longer with the professional work done on it. The whole experience was timely and professional.

Cathy_Lopez

Dec 16, 2014

My Sales Consultant, Charles Schesventer, was outstanding. He was extremely professional, kind, patient, thoughtful, informative, and very supportive of my needs. The facility was clean and comfortable. Everyone that I encountered had smiles on their face and seemed to really enjoy their jobs. My experience was outstanding and again, Charles Schesventer was amazing. I would like to recommend him getting some kind of acknowledgement for the outstanding customer service he provided me and still continues to provide me. Very Respectfully, Cathy Lopez

William

Dec 12, 2014

there was a discount offered for the 40k service which was pricey, and the no cost rental was a factor.

Christopher

Dec 10, 2014

I would DEFINITELY recommend people to your service department. Adam was super friendly and he went the extra mile to take care of me. It was a great experience.

Tonya

Dec 3, 2014

I really appreciated the effort that was put into a vehicle that not only met but exceeded expectations I am n love with my new volkswagon I also appreciated the awesome customer service from my salesman Mr v Butler n gm Farley

Gary

Dec 2, 2014

Rob Webb is wonderful to work with. Patient, considerate, and extremely helpful. I thank him for my amazing experience at your dealership. He deserves a raise!

Maria

Dec 2, 2014

I was very satisfy with the service and all the personal that help me will visiting your office, specially Jason Morales.

Sallie

Nov 23, 2014

I liked that I was able to drop by and get the problem fixed right away. I also thought Rocky was very helpful.

Christopher

Nov 22, 2014

Was taking a little longer than expected, hooked me up with a rental free of charge so I could go get lunch and run a few errands.

igreekgirl

Nov 22, 2014

Everyone at the dealership has always been very professional and helpful. Salesman, finance and Manager. Thank you for all your help in the process of purchase/lease of my new vehicle. I would refer friends and family to the dealership to purchase their next vehicle. Again thank you Southern VW for all your help.

David

Nov 19, 2014

I KNOW THAT I HAVE A VERY NICE CAR, BUT DIDN'T EXPECT TO PAY A LOT ON MAINTAINACE OVER THE TIME I OWN THE CAR, BUT THE MANAGER WORKED WITH ME ON THE CHARGES AND THAT MET A LOT TO ME. GREAT CUSTOMER SERVICE ON YOUR PART.

Darren

Nov 16, 2014

Andy was on the ball and delivered 99% of what was asked. Would not have bought the first or second time without him.

Tracey

Nov 16, 2014

andrew is awesome he knows his stuff..! i really appreciate the dealership getting me a rental. so i could drive back to n.c. to pick my son from school...that meant alot! did i mention andrew was great!

William

Nov 15, 2014

We have always been made to feel like we are special customers. Farley and his team do everything they can to keep you satisfied. Equally my service advisor Andrew Smithson is the best!

Christel

Nov 9, 2014

I appreciated my vehicle that was stranded near an intersection being towed by your wrecker service and brought to your dealership. I trusted your mechanics to do a good job in fixing my car. They did, it runs really good.

Ryanne

Nov 6, 2014

Quality of work performed, warranty coverage honored with no question, asking me to join for the visual pre-inspection of my vehicle and being personable while looking it over

Naomi

Nov 2, 2014

Above expectations on all levels.... customer service in the parts department, questions concerning extended warranty issues addressed professionally and efficiently by Mr. Mason. Wendy Lester was a major contributor to making sure everything was done even though I did not have an appointment. Farley Perkins and the accounting department have always been professional and for the past 15 years have gone above and beyond to make sure any sales and or service issue I had was addressed efficiently and effectively.

Erica

Nov 1, 2014

Wendy in VW service was incredible. She truly made my first experience at Southern VW memorable and easy. The process allowed for a full evaluation of the state of my Wolfsburg and a thorough check of my entire vehicle (thank you, Adam, the mechanic who found a tool near my engine from the previous VW dealer I was at). I truly appreciate that you have treated my car like it was a human being! And, as I was waiting, I walked over to see the new Vdubs, and I met Lou...... boy, my experience became even more memorable. Not only did I meet an awesome car salesman, but I made a friend in the process. I will definitely purchase my next Volkswagen from Lou and Southern Volkswagen. You truly live up to your motto for providing excellent and the best southern hospitality! Thank you, and I look forward to seeing you all again soon! -Erica S.

Sue

Nov 1, 2014

My service, representative, Andrew was great! He checked me in in a very timely fashion and kept me up to date on the progress of my vehicle.

dsg

Oct 29, 2014

EVeryone was courteous. In & out in the time frame that was predicted.

Richard

Oct 29, 2014

Great service- cooperative and interested people. Quick valet recovery of my car during pickup. We've been patronizing you guys for ~20 years, so you must be doing something right.

Vaughan

Oct 28, 2014

Rocky Gustafson was very professional and courteous. Car was towed in for needing keys programed around 2pm and was ready by 4:30pm. I really didnt expect it would be done until the next day. Awesome service.

Amy

Oct 27, 2014

Andrew is always helpful and has a vehicle ready for when I cannot wait since I have to be at work.

Ryan

Oct 22, 2014

John Mason the used car sales manager was top notch. I called him the night before, explained my situation told me to come in the next day and he took care of me. Chris Hallal was my sales specialist, he did a great job of showing me different options with cars and also price and different ways i could manage my budget. He had my best interest in mind and got my monthly payment down as well. This process of neg. was very easy and they put me first.

Jgrosso86

Oct 21, 2014

I liked the friendliness of the sales team and determination to make each customer happy. Andy is great! He shows excellent customer service and strives to make sure you are happy.

Andrew

Oct 19, 2014

Rocky always kept me informed about the status of my car. There was no wondering how long the service was going to take.

Jeffrey

Oct 16, 2014

As always Terrell busted his butt to make my experience great. People like him are the reason you stay in business.

Ryan

Oct 12, 2014

Mike Terrance went above and beyond for us. He is a perfect example of a great salesman who takes care of their customer's even after the sale. Even through we we're at the dealership for service Mike went out of his way to assist us in getting a rental while out car was in a lengthy service appointment. Thanks again Mike! You Helped us out tremendously. Ryan & Jennifer Swaoger

Tim

Oct 9, 2014

The customer service that Jason provided was exceptional. He was attentive to my needs and went out of his way to assist me. Awesome guy!

Robin

Sep 26, 2014

Tim Carr is very personable and genuinely tried to please. You have a nice selection of vehicles and very competitive pricing. Oh yeah, the young blonde who sold us interior/exterior packages was very good. A lot of fun to work with.

Alysa

Sep 25, 2014

David Hoopes was so great to deal with. I never felt any of the pressures or stresses that normally come with buying a car. It was that easiest car purchase I have made by far. Lindsey was really nice when I was getting the protection package and I am sorry but I can't remember the finance guy's name but he was equally great too. Very good, very friendly customer service from all three.

Cheryl

Sep 24, 2014

The William Hallal was a very consistent and patient sales associate. He worked with me to make the experience as smooth as possible and showed enormous patience with my many questions and concerns. I honestly intended to just window shop, but the staff were so kind and knowledgeable that I couldn't pass up a great opportunity.

Jhunie

Sep 13, 2014

The Sales Associate, Rob Webb is very accommodating as well as the Sales Manager and almost everyone in the showroom are very nice and I know they are trying to accommodate all our requests the best they can.

Cassie

Sep 12, 2014

I have not been back to the dealership in many years due to the negative experiences I had suffered in the past. As a result I got rid of one of my Volkswagen vehicles and bought my spouse a new Mazda instead . I had to take my other Volkswagen vehicle in for a dealer only repair and was pleasantly surprised to see that the dealership had re-branded itself and appeared to offer a better customer experience. The staff I spoke with were courteous and the dealership and service center looked both clean and well maintained.

Cassie B

Sep 12, 2014

I have not been back to the dealership in many years due to several negative experiences I had suffered in the past. As a result I got rid of one of my Volkswagen vehicles and bought my spouse a new Mazda instead . I had to take my other Volkswagen vehicle in for a dealer only repair and was pleasantly surprised to see that the dealership had re-branded itself and appeared to offer a better customer experience. The staff I spoke with were courteous and the dealership and service center looked both clean and well maintained. Based on my most recent experience I would tentatively recommend this dealership again to a friend.

Wendy

Sep 11, 2014

Lots personal service and great communication. Employees put a lot of extra effort forward for the customer. Polite & courteous. Great follow through. Car runs great

Russell

Sep 10, 2014

Great service and with a smile. He explained the recall and what was expected. I really appreciate the service I get when I'm there. I wish other companies would follow your example.

Sarah Cox

Aug 30, 2014

Terrell was extremely helpful throughout the process. The staff is very kind. The experience was a pleasure and I look forward to working with Southern VW again.

eastern shore girl

Aug 29, 2014

Mike Terrance was our sales person and he was very helpful and friendly and not pushy at all which we liked very much. Everyone at the dealership was friendly. The gentlemen who processed the DMV paperwork was the most efficient I have ever seen at accurately and quickly processing the numerous forms.( Sorry not to remember his name)

Marissa

Aug 27, 2014

Everything was great. Terrell Ducre was awesome from the beginning of the process until the end. In addition, the others that I came in contact with was also great. Purchasing a car can be a scary experience. But the staff made sure I was comfortable and understood every term of the agreement.

Clarice

Aug 19, 2014

telling the salesperson exactly what we were looking for and what we wanted to spend. he showed us what we wanted and did not pressure us to change our mind in anything else. he was very efficient and pleasant. He is our comeback person if we decide to upgrade later.

Dsean

Aug 19, 2014

Great customer service by the entire Southern VW team. My salesman, Michael Terrance provided me with very helpful information throughout my car buying experience.

Latonia

Aug 19, 2014

My service advisor Andrew Smithson is always amazing!!! Very friendly, warm, welcoming and thorough even at 8am. Pulling up and getting out the car being greeted by name caught me off guard and i was pleased with the personalized service i received(walk around my car and taking the time to ask if ive had any issues along with a detailed explanation of the work being performed) all of these pieces reassures that i made a great decision purchasing my vehicle and having it serviced here.

Hand

Aug 16, 2014

The staff was very understanding and accommodating with my work schedule. They ensured my maintenance was completed in a timely manner which in turned help keep costs down in the rental.

RMorlan

Aug 16, 2014

I worked with Steven Davis who is DEFINATELY an asset to your team. He walked side by side with me from beginning to end!

Julia

Aug 15, 2014

As always, Andrew is fantastic and he ensures the service experience is hassle-free and easy. I also had the opportunity to talk with and purchase accessories from your parts counter and the guys were very helpful and friendly. Thank you Parts & Service team!

Louis

Aug 13, 2014

Laura was the best. From NY and broke down in NC. Southern was the closest VW dealership. Laura got my Touareg done ASAP. Great job! Also, Andy from sales was one of the most honest sales people I have delay with. If I'm in need of a new car, I will call him first!

djones2stitch

Aug 12, 2014

William (Chris) was an outstanding sales rep and distinguished himself as an professional and represented his dealership masterfully. I appreciated all the emails and information that Chris and the Southern Volkswagon Team provided. What a wonderful buying memory. I have the car I always wanted thanks to the Team at Southern. I look forward to seeing you all for service appointments. What a wonderful establishment.

Edmund

Aug 12, 2014

Great customer service and service writer was a pleasure to do business with. She explained all items very well. Being in a simular industry, Diesel Engines, I understand that when you have an intermittent problem it can be difficult to find the problem so I am still not happy with the acceleration problem I experence from time to time. This is not a reflection on your group or technicians and I am sure that it can be found and solved. I am just concerned because it has put me into a dangerous condition a couple of times when acceleration was needed and the vehicle did not respond for a couple of seconds. Next visit I hope that I can take the technician for a reide to try to get the vehicle to not accelerate to show you.

Tamara

Aug 7, 2014

The service and attitude was wonderful from everyone at the dealership and that speaks volumes given that our purchase was made late on a Sunday evening!!!! No one seemed in a hurry and took their time working with us. Very pleasant and efficient group of people to work with!!!!

Mary

Jul 31, 2014

All involved staff spend time with the details from the automobile, finance and service departments. Everyone made me feel as though I was one of the family.

Brendan

Jul 26, 2014

Andrew's service was excellent as always. Definitely made the right decision in demanding OEM parts were used instead of aftermarket. Even found an expensive Harley part that had been ordered and would have taken 10 days to acquire another. Definitely a true asset to your dealership!

Rebeccah

Jul 24, 2014

I appreciated Bret's constant help and that he kept me informed on my cars updates. I have always had a great experience with greenbriar VW and there southern hospitality. I'm not sure who did the actual work on my car but it's running like new! The cashiers I had called prior to arriving to focuses payment and so when I arrived it was a very smooth process. The kid playroom is a blessing and my three kids loved the toys and shows (kept them out of trouble). And last the gentleman who brought me my car when finished was all smiles and happily wished me good day.

Luisa

Jul 23, 2014

Loved the experience at Southern volkswagen. Reinard Taylor was amazing. the experience was amazing, he gave us space and allowed us to make the decision. Unlike some car dealerships were they hoover over you to try and make the sale. He gave us what we were looking for and was able to help with financing the vehicle.

Jeffrey

Jul 22, 2014

Andrew was great as we used Stuggy all the time. We like using the same Person who knows our car.

Angela

Jul 18, 2014

David Hoopes and Jay Pichardo were outstanding! We came on the lot on Saturday (did not know the dealership was closed at 7:00PM) and they helped us out anyways. They did not rush us and even let us test drive the vehicle. David especially was very knowledgeable and did everything in his power to get me into my new car. Even though this is my second jetta, David took the time to show me how to work all the features the car has.Since he was so patient and kept his cool, I would buy again from David Hoopes in a heartbeat!!!!

Jacqueline

Jul 14, 2014

I love the way I gave my information over the phone with the sales person, and had everything ready for me by the end of the day with out me being there.

Terry

Jul 5, 2014

My salesman Mike T was friendly, knowledgeable, and courteous, and most importantly was not a high pressure salesman. He worked with me for multiple days to get me the exact car I was looking for, thanks Mike!

Richard

Jul 3, 2014

Service rep Brett Weiss was most helpful as always. Towing company came promptly, and right after I arrived with the tow truck Brett checked me in, got me a loaner and showed me the details of the diesel bug, and I really wasn't very late for work. You replaced the defective battery (at no cost to me), and I have my Jetta back.

michael & tarona williams

May 25, 2014

customer service was excellent andy knew all about the vechicles that we purchased if you ever go to this dealership please ask for him!!

Tarona W 223

May 25, 2014

Reinaldo Feliciano was an excellent sales consultant. He answered all of my questions and he made himself available to us. He provided great customer service, very knowledgeable about both vehicles and he encouraged us to return anytime if we ever need anything. My fiance and I were able to purchase two volkswagons today. We are both happy with our choices and we will tell our friends and family about Reinaldo and the volkswagon team. I love my new 2014 VW.

Jeffrey

Apr 22, 2014

the team worked hard to help me purchase the car I truly wanted at a price and payment structure I could afford

Donald

Apr 19, 2014

They did not spend a lot of time trying to "SELL" me a car but worked within the parameters I gave them to help me purchase a new car.Was nice going home afterwards not feeling exhausted and wandering if we had actually made the right decision.

Adam

Apr 18, 2014

I was provided with a detailed description of prices and fees, prior to walking into the dealership, without pause. I used the internet services, and Mr. Jay Pichardo was extremely helpful with any questions or concerns.

Brandi

Apr 17, 2014

I didn't feel pressured at all during any part of the experience. Cynthia made sure that she asked me- down to every detail- what I wanted and didn't want in a vehicle. She gave me options in the buying process that I didn't know I had. I'll never go anywhere else. I hope Cynthia is still there when it comes to my next vehicle purchase.

Kokomom

Apr 16, 2014

Our sales agent, Chris Hallal, was patient and so helpful as was the general manager. I didn't come expecting to buy a car but you had what I wanted and Chris just showed me everything and didn't push me into buying.

Ralpheana

Apr 14, 2014

The professionalism of the staff from Katrina-the service appointment scheduler; Mr. Craig-the greeter; Andrew-the service technician who walked me through all questions or concerns I may have had with my new car, & last but not least, Becca-the sweet cashier who assisted me when I needed help.

Christopher

Apr 12, 2014

Andrew was very knowledgeable, friendly and made the experience much more pleasant. Taking your car to the dealership almost always means your going to have to spend big money. Having someone who cares about ME, not just how much I spend, is nice.

Robert

Apr 12, 2014

I was impressed from the time I heard from Brian Wagner over the phone and when I did meet him in person the whole car thing was very nice and they really worked hard at gettiing me in my new car and on my way John Mason was also a great closers he finalized the closing very swiftly . Thank you guys so much for expediting all those papers .

Tenekias

Apr 9, 2014

Like our salesman Dave Hoopes very much. He was friendly and made us feel like he was happy for us to own a VW

Geraldine

Apr 8, 2014

I was treated with courtesy by all of your professional staff members. I was kept informed of what was going on with my car, and what they planned to do next. I appreciated the on going information.

Pamela

Apr 7, 2014

told me prior to doing the work, finished in the time I was told when I made the app. Service person was pleasant and helped me with which coupon would suit my needs.

Roy

Apr 7, 2014

They were willing to stay as long as necessary to make us happy with the "deal" they offered. Everyone was nice and friendly.

Albert

Apr 6, 2014

No surprises. Mr. Andrew Smithson was very professional and personable, and was available to answer all questions in regard to the repair service. Repair was completed in a timely manner. Customer service was outstanding from drop off to pick-up.

David

Apr 5, 2014

Very helpful and friendly staff. The team was very willing to help us get into a vehicle that was in our budget.

Gerald

Apr 5, 2014

I was very surprised when I was referred back to Brian Wagner from the first gentleman I spoke with.Brian sold us our 2012VW and I was very pleased to work with him again. He is a wonderful salesman.

Mary

Apr 3, 2014

My sales rep Cynthia Rawlings was knowledgable, attentive and she made sure we were informed every step of the process. We also enjoyed Lindsay (who helped with protection packages) and John (the finance manager). Everyone made it a smooth process.

Jean

Apr 2, 2014

I was treated well by the service technicians, and staff who all know me. It feels good when they recognize and say hello because they don't have to. Most are concerned and caring offering coffee, etc.

Yusef

Apr 1, 2014

Our experience with Andy Feliciano was outstanding he helped us get what we want and also made us real comfortable while we were there!!! It was an awesome experience.

Patrick

Mar 28, 2014

Service advisor was prompt in returning my calls, he worked with me on the price of an expensive repair and gave me an agreed upon discount, and was thorough in his diagnosis. He also came and checked a key issue and advised me on the correct way to open the trunk w/ the keyless entry. Very good experience.

Kevin

Mar 23, 2014

Appt when for the day I askedService Team was excellent on my arrival and kept me informed on the progress of what was going on.Took care of all the cars needs

Lutricia

Mar 23, 2014

Everyone was extremely welcoming. All areas that I visited were clean and well-appointed as usual. I was in and out in a very reasonable amount of time. Something that I requested was forgotten. When I come back, I will get the service free of charge. For what more can one ask?

Bruce

Mar 21, 2014

I came in and did nothing. I waited a short time then was greeted by a lady from the cashier that my car was complete then left.

Julie

Mar 21, 2014

I felt like I was treated with respect and honesty throughout my experience at Southern Volkswagen Greenbrier. Everyone I met was friendly, helpful and knowledgeable about the Volkswagen cars.

Rovia

Mar 20, 2014

I had a flat tire and had to come in to purchase a tire and had no appointment but was seen immediately and within the hour was out and on my way. I was very pleased and happy. Since I get all of my service done at this location I expected nothing less. Thank you all for the prompt service. Good Job!!!

Fae

Mar 19, 2014

Stuggie got my car worked on quickly and effectively fixed the issue with my wipers and also took the time to answer my questions. He was fantastic.

Martesha

Mar 19, 2014

Chris Hallal was awesome! He gave me choices and was honest with me about pricing. I never thought of buying a Volkswagen before walking into your dealership, but I am so glad I did. I got spectacular car and the finance team was extremely helpful by answering my many questions. I will absolutely recommend Southern to anyone that asks, and I am overly satisfied with my vehicle.

Eric

Mar 18, 2014

The employee that helped us with our vehicle was extremely helpful and resourceful. The employee also made us feel very important as well as worked extreley hard to have our vehicle ready on time.

Beverly

Mar 17, 2014

What I like most about my experience is having a service advisor (Stuggie Fentress)that really listens to my concerns, needs, and is extremely knowledgable, professional, and friendly. He has been "my" service advisor since '06, I wouldn't want to speak to anyone else.

Bethany

Mar 14, 2014

I liked how when we got there we were greeted right away and then again by multiple people. I felt very taken care of.

William

Mar 14, 2014

First and foremost it is easy to secure a service appt. that fits my schedule. In addition it is a pleasure to finally have a service advisor who is committed and a pleasure to work with. For the sake of convience, I tried Casey in N.N. however after just one visit I knew Southern VW was the dealership worth my trip across the water. I will continue to patronize southern vw for both service and future upgrades.

Thelma

Mar 11, 2014

that the diagnosis of the problem was determined timely and communicated, and the car was ready for pick up when promised.

Michael

Mar 9, 2014

Repairs were done earlier than the quoted time, everyone was very friendly. Car was in better shape when I picked it up, no collateral damage.

Abdul

Mar 4, 2014

It was a lot better then i was thinking it was. It was snowing outside and they got my car check on and i was out of there in about a hour so i have to say great job to all the pros that work on my car that day. THANXX A LOT.

James

Mar 3, 2014

The car. Car buying is true to what it is, per my experience, it continues be exactly what it is.

Kyle

Mar 2, 2014

My service department representative April provided an extremely thorough explanation to all of the many questions that I asked her. In addition, for many of the questions, she repeatedly conferred with the technician to ensure that she had a complete answer. In addition, she was careful to always follow-up and provide an answer when she was able to immediately answer. I was also impressed that she had a very thorough knowledge and understanding of my vehicle and the services that were required for it.

Beulah

Feb 28, 2014

The hospitality was awesome. Everybody was so polite and friendly. The general manager, Mr. Farley Perkins, was so supportive and very accessible if there were questions needed to be answered. I was extremely blessed to have Mr. Reinaldo Feliciano as my salesperson. He treated me with respect and had so much patience with me. He explained everything to me. Doing the test drive and after, Mr. Feliciano demonstrated the features of my new vehicle. This is my first Volkswagen Jetta. I am and have enjoyed every step of the Southern Hospitality exhibited here at Greenbrier in Chesapeake. God bless each one of you!!

Jenna

Feb 28, 2014

Everyone was very professional and went above and beyond to help me get what I wanted in my new car.

Cory

Feb 22, 2014

I was not hassled; the staff and I were both willing to negotiate and find a compromise on the details surrounding the purchase.

Jeff

Feb 22, 2014

The Service Department was very kind and helpful to my daughter when she came in for an oil change and a service light indicator. The girl in the office even was so far as to take a test drive to make sure all was well with the car. Way to go the extra mile! Thank you!

Edwin

Feb 21, 2014

It's realtively easy to get a car in for service, and Andrew does a nice job of taking care of everything for his customers.

Kenneth

Feb 18, 2014

We were able to connect with the same salesman from last years car purchase. Once again he did a great job and had the car waiting for us.

Jon

Feb 16, 2014

Ms. Sines did an outstanding job reconstructing my lost quote. Very personable. I can tell vw is in her blood.

Luis

Feb 16, 2014

always treat the customer like the first day you bought the car, most dealers lose that aspect. Service department excellent staff.

Diane

Feb 14, 2014

Brett Wise handles my car needs. He does an oustanding job through his customer service, and I value his opinions. I love my Rabbit, and have always got great service.

Mary

Feb 14, 2014

Andrew was wonderful! He took my car in, even though I was technically early for my appointment, and started working on it right away. I was finished and on my way well before I anticipated! The work was exactly as quoted, both with regard to time and price. I could not be more pleased.

Michael

Feb 13, 2014

My service Manager, Brett Weiss, kept me totally informed about the work being performed on my car, while I waited.

Naomi

Feb 13, 2014

Professional and expert advisor and thorough checking of vehicle. Excellent detailing of car. Thanks for the great service and hospitality.

Dorthea

Feb 12, 2014

The service agent Andrew was kind and courteous. He informed me of how long the service would be and it was on the money.

Thelma

Feb 12, 2014

The time spent with me to purchase my Jette and the helpfullness of the Salesperson that worked diligently with me.

George

Feb 7, 2014

It's easy to communicate with your service representative. He understands both the vehicle problems and individual financial considerations. I trust his opinions.

Sharon

Feb 3, 2014

Everyone there was very nice. I got a very nice car with a price that I can aford. Love doing business with you all. Glad to be apart of the Volkswagen family again. I had two Jetta's in the pass.

Quinton

Feb 1, 2014

It was quick and pleasent. Andrew anwsered all my consirnes and saved me a seacond trip in feb. by doing the checks alittle early.

Darlene

Jan 25, 2014

The service was amazing. I spoke with Andrew Smithson and he listened closly to everything I said. I asked him if I would be out In 2 hours and he said shouldn't be a problem. I was out in LESS than 2 hours. The service dept. Was the best

Rebecca

Jan 23, 2014

I liked the fact that my salesman and his team did everything in their power to work the best deal for me and I absolutely love my new car!!!

Joseph

Jan 18, 2014

I liked my service advisor. He was very informative and I felt comfortable leaving my vehicle with home. He finished the work before the time i needed it.

Victoria

Jan 18, 2014

I had a wonderful experience with souther Volkswagen a well as with out salesperson Charlie Roy. He was very knowledgeable with the vehicle we were interested in and did all he could to get our trade in and pricing where we wanted. Best car buying experience we've had.

Glendolia

Jan 17, 2014

The Courtesy, Friendliness, Professionalism, Comfort and Cleanliness. Service was quick.I am Glendolia's Husband Gregory and I am responsible for the vehicle maintenance. I don't hesitate to visit when it's time for service. Just a super place to visit. Bought Car new 2011

Shannon

Jan 14, 2014

Great people to work with. They were very helpful and patient when it came to the buying process. I am very satisfied and would recommend Southern Volkswagen to anyone looking for a new or used car.

Shirley

Jan 13, 2014

As always a very plesent experience, everyone is friendly and more than happy to please. The staff all seem to enjoy their job and want you to feel special

Richard

Jan 9, 2014

Was there free dinks? Coffee, etc? Didn't notice, but I did not ask. Great and fast service. I came in, thought an appointment was made but nothing on file. I was helped an taken care of with no issue.

Yelena

Jan 9, 2014

The service department and Andrew made sure to accommodate me to the best of their ability to assure the least amount of inconvenience to my schedule and daily routine. Provided a thorough explanation of the problem as well as the best solution to the situation.

Charlie

Jan 7, 2014

I've been a customer at Greenbrier Volkswagen for several years now because of the service I receive. The service department are always on point with making sure my needs are satisfied. The management there will take care of any customer who is unsatisfied with their service.

Talya

Jan 7, 2014

Tien Lien was professional, polite and very knowledgeable and helpful. He is the reason I chose to buy the car from Southern instead of Checkered flag.

Cecelia

Jan 4, 2014

My salesman worked with me to get me exactly what I wanted, as far as the car and price went. Very Happy!! Everyone was very friendly and helpful. I like the fact that they will be taking care of my car with free oil changes and inspections!!!

Elizabeth

Dec 27, 2013

Getting to take a loaner vehicle home, so mechanic could diagnose problem. We live two hours away, so this made all the difference! Great experience!

Karen

Dec 27, 2013

We couldn't have asked for anything more. Our sales person (Chris Hallal) was wonderful! You need to hire more people like him! He took care of all of our needs.

Kathy

Dec 27, 2013

I was very pleased with my buying experience. My salesman (Chris) was very helpful, personable and professional. He answered all of my questions and treated me with a great deal of respect. I will buy my next car from him!!!

Rebecca

Dec 27, 2013

The vw service team was friendly and explained everything my Jetta needed for it's 40k maintenance. I travel frequently, so I scheduled my 40k service with short notice and they had an appt for me within 2 days. Thanks!

G.G

Dec 24, 2013

The care, the first-name basis, the excellent service, and the fabulous "friendship" of this dealership. I commend Mr. Perkins, the GM, on the customer service...it obviously flows down from him.

Sandy

Dec 23, 2013

the best service consultant and the main reason i do business with southern Volkswagen is Stuggie fentress. honest, straightforward, and very helpful solving current and possible near problems.

Scotty

Dec 21, 2013

The staff was very friendly, Mr. Gilliam especially, as well as the finance manager although I can't remember his name. They helped me out in getting into a new Jetta Sportwagen even though I had negative equity on my trade in.

Shiela

Dec 17, 2013

friendly and well informed staff, clean facility, hassle free appointment scheduled and next printed out service and total amount for this service. Above all, no long waiting for car to be serviced.

Yelena

Dec 16, 2013

ANDREW SMITHSON PROVIDES THE BEST SERVICE AND IS A PLEASURE TO WORK WITH EVERYTIME. HE IS PLEASANT, VERY HELPFUL, CURTIOUS, UNDRSTANDING AND IS ALL AROUND WONDERFUL AT HELPING HIS CUSTUMERS WITH THEIR NEEDS AND ASSURING THAT ALL THIER NEEDS ARE MET, QUESTIONS ANSWERED AND ALL PROBLEMS RESOLVED TO THE BEST OF HIS ABILITY.

Zed

Dec 12, 2013

While my car was getting worked on, they kept me up to date on the progress and allowed me to talk to the technion when I had questions

Susan

Dec 11, 2013

Quick service without an appointment and the service tech wrote "thank you :)" on my mileage sticker for the next oil change--brings a daily smile to my face.

George

Dec 10, 2013

The mechanic and service representative knew their business. The mechanic said a somewhat costly, but necessary, repair would fix a steering problem that plagued my car since I bought it. It did. Well done!

Robert

Dec 7, 2013

I was only interested in a VW Passat or Jetta. I did not go to several VW dealers. I knew Southern had ample stock to pick from, it was the last day of the month, so I knew they would make me as good of a deal as any other dealer in VA would. Upon arrival, I was greeted with a hello from Mike Terrance and we began to walk the lot. I checked out several vehicles in stock and narrowed it down to the one I wanted to negotiate. Once I decided on a specific Jetta, there was not a lot of back and forth between him and his manager. I did not experience any pressure from anyone. Between my sales rep, the sales manager, and the Finance guys, they got me into a 2014 while making the numbers work to my advantage. I know I will probably want another VW in the future, and from the way I was treated, I will come back to Southern VW in Chesapeake!

James

Dec 6, 2013

Mike Terrance, my salesman, was very responsive to my desires and service expectations. Made the buying experience very easy. Dave and John, finance department, resolve issues with my contract in a timely manner, an met m high level of customer service expectations.

Robert

Dec 6, 2013

I just brought the car in for it's 30-day check.I was in and out very quickly. If that's what I can expect for each service visit then it will be terrific.

Tamilah

Dec 6, 2013

The staff of Southern VW Greenbriar truly made us feel appreciated and that our satisfaction was paramount. Great listeners; hardworking at finding the perfect car choice for our family and our budget.

John

Dec 5, 2013

The service department had my name and appointment time on their easel at the front when I pulled in. Gave me a good feeling that they value my time as well.

Pamela

Dec 4, 2013

If you're in Hampton Roads and want to buy a Volkswagen go to Southern Volkswagen - Greenbrier and ask for Brian Wagner. You won't be sorry. This dealership and Brian sell cars with a straightforward honest approach, I have bought 3 Volkswagens from these folks and wouldn't think of going anywhere else.

Ellis

Nov 27, 2013

Friendly staff, great service, and a great product to sell. My salesman "Kevin James" has sold me 3 cars in the past 7 years. A feeling that everyone wants to be sure you are happy.

Doris

Nov 26, 2013

Guy Baccar - our sales associate - was wonderful to work with. He didn't pressure us into anything we didn't want and listened to our needs and wants. A pleasant experience, which resulted in us driving off the lot with a brand new Jetta.

Dana

Nov 24, 2013

Run very efficiently I spent no time walking around looking for where to go or who to see. I was met immediately by their technicians as I stepped out of my vehicle. Given a brief description of what to expect from the service and timeline. Reminded me of the military when run by good senior leaders.

Jacob

Nov 24, 2013

I got in before my scheduled appt. time. Also, along with my 70,000 mile maint. I was informed there was some more serious maintenance that should be done, and it was handled quite professionally, and in a more than timely manner.

Charlie

Nov 22, 2013

I'm treated very well every time my car is in their shop for service. The service advisors are courteous and true to their word. They also fixed some damage that was done to my car at their shop free of charge. They will make sure customers are satisfied with their experience whether your looking to buy or just in for some routine maintenance. Definitely a good place to go compared to other dealerships, hands down!

William

Nov 22, 2013

I am always treated with friendly professionalism regardless of the reason for my visit. This dealership far surpasses the attention and customer care displayed at Casey VW on the pennisular where we live. Customer service at Southern VW makes it worth the drive.

Anthony

Nov 18, 2013

The professionalism, courteousness, clean service area, and the care taken with each customer! Each visit I have observed the pride and changes make to satisfy the CUSTOMER!!!! Having the CUSTOMER's best interest in mind.

Robert

Nov 18, 2013

Friendly service, great car, no hassle. Gave me a loaner car to use while the car I ordered came in. Had my new car inside of a week, in and out inside of 30 minutes

Mark

Nov 17, 2013

Very nice staff in the service center and we drove up from the Outer Banks and only had to wait about an hour total. I was very satisfied with my visit.

Michael

Nov 16, 2013

Easy to make the appt. on line. Dropped off the car with ease - Stuggie checked me in and called me to discuss the needed maint. Car was ready quickly. Came by and picked it up. Car was delivered out front in record time! Overall a great experience! Glad to use Southern VW! I have other options but I like the overall feel of this dealership.

Ross

Nov 15, 2013

Staff is friendly and genuine as well as knowledgeable. The time estimate for the service was spot on so I could plan the rest of my day without any inconvenience.

Kenneth

Nov 12, 2013

I am treated as a valued customer. Everything that I ask from them I get, period. As long as I'm in this area, that's the go-to dealership.

Karen

Nov 10, 2013

the service rep. Stuggie is always professional, courteous, attentive to the customer situation, and explanatory in all phases of the interaction. He is the BEST!!!

Larry

Nov 8, 2013

Friendly, quick service. I was able to wait on my service and got in & out fairly quickly. also liked being told what service was recommended.

G.G

Nov 7, 2013

Brett Weiss, my Service Advisor, is always on the top of his game! He phones promptly with an estimate, ensures my car is perfect on my return, and his follow-up is EXCELLENT!!

Jimmy

Nov 7, 2013

kept promises made to me. went to great links to find the car i wanted. people here are great. i would recomend dealer ship to my family and friends.

Kevin

Nov 7, 2013

Brett, knew that I needed the car repaired quickly, as my wife was headed out of town at 6:00 am got the car done in record time. Great Job!

Michael

Nov 7, 2013

The staff was very friendly . Cortez Gilliam was my sales person and. Being that I'm 22 a lot of places do not take me seriously when I show up but, he cane up rit away and was very nice and professional. I would refer him to all of my friends who are looking for for a volkswagen

Angela

Nov 5, 2013

Stuggie Fentress and Jay Pichardo are the reasons I continue to come to the dealer for any and all car needs. I had such a bad experience with my car (lemon) and with some of the other employees there (Miranda). Never let these two go!! I trust them completely and their customer service plus your technicians' work make it so I refuse to take my car anywhere else. I know that they won't overcharge me, they work with my needs, and they never add unnecessary repairs to my tab. Plus, the technicians do great work and everything they do is guaranteed. Once, another store had messed up my AC unit. This dealer fixed it for me at minimal cost and didn't double charge me. It was after that that I decided I wouldn't go to another shop again.

Janet

Nov 5, 2013

The Sales team and Leadership did everything to make this a win win for both parties. This is my 4th purchase from this dealership and as long as they put customer service first, I will continue to come back.

Gennette

Nov 1, 2013

They are the best dealership I have ever done business with and I am so pleased with my car. I spent two months researched the best car for my needs and they helped me discover it in the Jetta.

Toni

Nov 1, 2013

I brought a few negative circumstances/situations into my car buying experience but the WHOLE staff was very nice, understanding and caring about handling it and getting me into a vehicle that I liked and with a monthly payment that I was comfortable with. This was the second car that I have purchased from Southern VW. I don't remember much about the first time(in 2006) but this one was definitely memorable!

Vallerie

Oct 22, 2013

Salesman was excellent! Another family member now needs a car, we are looking to buy another Volkswagen real soon. Expecting to receive the same service, care and attention with the other purchase.

Jason

Oct 14, 2013

The friendly service dept. is always nice and willing to take care of all my needs. This is the second VW I have bought from Them. If the service and sales departments keep up the good work it will not be the last.

Charles

Oct 10, 2013

I was very impressed with the Service Department's willingness to fit my daughter's car in for immediate service (oil change), replace headlight bulb, to allow her to get back to an out of state school in a safe car, all without a prior appointment. I appreciate the Manager's flexibility and sound determination to get this task done quickly. All are to be commended from the greeting staff, inspection staff, service writer's, mechanics, and supervisors that made that service possible.

Vickie

Oct 5, 2013

The fact that my car was taken in on time and service was completed within the time frame that I was quoted. Employees were very polite and kept me updated on the progress of the service. Great JoB to all!

Amy

Oct 3, 2013

I have gotten 6 cars from here before. I have gotten 2 from Michael Terrance. He is totally awesome. He worked on mydeal so hard for 2 days. Farley is awesome too, we finally reached a deal on a late Friday night and I went home with my new beetle and I am happy as I can be. I would recommend Michael to anyone who is looking for a volkswagon because he is very determined to getting what the customer wants. Like I said this is my second car I've gotten from him. He needs a raise because he's the best sakesman there.

Jeffrey

Sep 25, 2013

I WAS ABLE TO DROP OFF MY CAR - THEY DID EVERYTHING I ASKED THEM TO DO - AND THE CAR WAS CLEAN WHEN I PICKED IT UP - GREAT JOB TO ALL

Michael

Sep 23, 2013

The gentleman I worked with was very professional and timely with getting the work done on the car. It was a great experience and I'm looking forward to getting my car serviced at the next check up.

Sabrina

Sep 19, 2013

I appreciate the concern shown when I have to bring my car in for any type work & how my time is of concern as to having to wait or drop off.

Mary

Sep 18, 2013

My Service Advisor is what I like best about dropping my car off for service. Stuggie Fentress has been my service advisor for about six years. He always explains to me what I need to know, answers my questions and makes sure everything ready when I get there.

LBC

Aug 28, 2013

I appreciate that Brett W. was willing to help me get the best deal I could for the service we needed. I had options to go elsewhere but he made sure to price match so I didn't need to.

Convertible girl

Aug 3, 2013

We liked the professionalism. We also liked the fact that they took the time to negotiate and really try to come to terms and sell us a car. We also like that the manager took time himself to work with us. Terrell was very personable, likeable and good at keeping us updated.

VW lover

Jan 30, 2013

Went to this dealer to look for a used advertised 2012 VW Passat. My cash budget was 25k and the car was advertised just below 17k. After test driving the car the problem came up that the car was suddely around one thousand dollars more because the car came from Florida! ($ 1000 extra transport costs). They were not willing to omit this charge and I was not willing to pay it! So, I left and bought my car at another dealer.

Albie

May 30, 2012

Car has NONE of the "features" listed. Steel wheels, stock stereo, cloth seats, no sunroof. Definitely the car in the pics, but listing is very misleading. If the listing had been truthful and the car prices appropriately I would have driven it home.

Bubbles

Aug 5, 2011

Went to the dealership i was miss lead on the price!! I purchased a car from them in the past and used their service department they were shady and lied about work that needed to be done