Spitzer Volkswagen Amherst reviews

mlogdog

Apr 8, 2014

I purchased a VW jetta and the staff was very informative. Daniel Walker was a great help in the deciding on my purchase. He worked with me took me on a test drive and explained the in and outs of the vehicle.

CGH79

Mar 20, 2014

I had been looking for a Jetta Sportwagen TDI 6-speed manual for months. I noticed the new listing from Spitzer right away and I have family in the area, so I asked if they could look at it. I put a down payment down and they held the car for me. Steve was great with all my questions, and more than patient. The car was priced to sell, but they waited for me to arrive from Wisconsin to pick up the car. I can't complain about the people at Spitzer VW Amherst. There was an internet manager from Spitzer Cleveland that I wasn't a fan of.

Mama T

Sep 30, 2013

First contact with Mr. Bush July 2013 test drove the VW Passat model we wanted.Informed him we were targeting Oct. 2013 purchase. However, August financing deals were irresistible. My husband contacted him beginning of August and said we were ready to buy and take advantage. He gave Mr. Bush the specifics and was told that he would work on it and get back to us. Never heard from him again. So the end of August, while researching area dealership inventories, contacted Ed Schmidt VW in Toledo. Within 48 hours he got the car we wanted, in the color we wanted with the specs we wanted. We've had it for a month and love it. P.S. we also told Mr. Bush that we are also seriously looking at replacing out current tow vehicle with a VW Toureg within the following 2 years. Likely will not be returning to Spitzer, since Ed Schmidt in Toledo was so prompt and accommodating with round one.Summary: lost $29,000 sale in round one...likely not to get second sale for $35,000+ in 2 years hence...total loss of sales in 2 years...roughly $65,000....lost service attached to those 2 vehicles in the years to come....priceless.

pbrennan10

Apr 29, 2013

No consideration for other's time. Poor communication. Drove 4 hours to view a car that was called pristine. 4 curb rashed rims, a door scuff, and miscellaneous interior dings and scuffs later i was offered a $150 rebate on a $19000 car. Probably be fine if you can view the vehicles in person before making any kind of commitment. Received deposit back no problem though just lost a weekend and a couple hundred in gas.

TomVW

Apr 2, 2013

Brandon Brletich provided me with all the information I needed to decide to purchase the vehicle. He was very courteous, friendly and professional in dealing with me. Brandon also followed up with me promptly on questions I had. He is an asset to Spitzer.

bholco02

Apr 2, 2013

This was the best car buying experience I have ever had. Daniel explained everything in a clear and concise way. He was honest and upfront about the whole process. He explained the pricing system and exactly what we would be paying. He is a great addition to Spitzer and I would not go anywhere else. We love our new Volkswagen. When we came into to pick the vehicle up it was ready and he was waiting at the door with the keys to walk us out. He was honest and fair. Thank you Daniel.

Dougjohns

Mar 30, 2013

Brandon did a fantastic job taking care of both my wife and I. We purchased two cars at the same time, and we were treated fairly and honestly by Brandon, as well as the dealership. Brandon offered us a few different options as far as extended warranty options, and did went to bat for us, getting us deals that we were looking for.

Kmsterle

Mar 27, 2013

Both Daniel and Brandon were great to work with. They gave me an excellent price and had my car ready to drive home within two days. Delivery was fast and efficient. Good job Spitzer VW!!

gregory1949

Mar 26, 2013

Brandon Brletich was professional and courteous. I found the car on Car Guru.com and drove from Warren, MI the same day and purchased it!

Mwilson4040

Dec 30, 2012

I drove from akron and am glad I did. This dealership is top notch and honest. Daniel worked with me on the phone and was very patient and friendly. They actually misqouted me a price of 300 below invoice, and meant to say Msrp. When i brought this to there attention my salesman admitted to him saying that and told his manager. They ended up making the deal they had promised. Now i know this was no sneaky dealer tactic becuzz i had been shopping a while and they gave me 1600 more for my trade than 6 other dealera and sold me the car for 500 cheaper than the other 6 dealers. I really appreciated there honesty and willingness to make it right. Car was emaculate and everyone was very friendly.Mike Wilson 2013 GTI

jettavw1

Sep 2, 2012

This was by far the easiest car buying experience of my life. Anthony took time to work with us and had everything arranged for us before we ever set foot in the store! We had called a couple other dealers about their advertised prices and always seemed to find that their was hidden fees that were not disclosed. When I found a jetta I liked on Autotrader I called up to the store and it was very refreshing to have someone who gave us the information we asked for and made everything make sense! I plan on buying another car from Anthony and I would certainly recommend that anyone else who is looking at a new VW do so as well! He and the rest of the staff took care of us from start to finish and demonstrated professionalism and courtesy the entire time. Thanks again!

Paull1963

Aug 27, 2012

fun,geat, easy and no pressureBELOW IS NOT SPITZER VW FAULT two missing features that vw has on web but not in the car6-way partial power-adjustable front seatsDriver and front passenger seats with adjustable lumbar supportone missing feature on window sticker see belowpower recliner also missing in the jetta tdi mr.tdi aka paul

poomba11

Aug 17, 2012

We have two small children and prefer to negotiate our car purchases over the phone so we are not tying up our Saturday or Sunday sitting in a dealership all day. Called the dealership to discuss a purchase of a used, 2010 Acura TSX. Informed Anthony of where we wanted to be in regards to monthly payment. After a few phone calls back and forth, we were very happy with the information we were provided and made arrangements to come in and test drive the vehicle. Upon arrival, we were pleasantly surprised to see that the car was parked in front of the dealership, waiting for us to test drive. As we walked in, Anthony greeted us and let us know that the car war ready for our test drive and immediately offered us refreshments. My wife and I declined, yet he went off with our two children, 3 and 6, in tow to get them a beverage. Very courteous and impressed that he showed enough to take care of EVERYONE in our family not just the decision makers. We went outside and he went over many of the features of the car. Despite being a Volkswagen dealer, he really knew the car inside and out.Needless to say, the car was impeccable, clean, detailed; just as described in the online listing. Anthony understood that we were shopping around and never applied any pressure. The next day, after driving a car a competetors dealership, I called Anthony and informed him that we wanted to purchase the Acura. I arrived later that afternoon and was in the dealership for less than an hour and drove away with my brand new-to-me car. This included the time it took to transfer my plates, a salesman to grab a tank of gas, and the contract paperwork to be drawn up the Finance Manager even made a special trip in with his daughter as his wife was sick and he was at home for the day watching the kids!!GREAT experience with this dealer, in fact, they are in the process of searching for SUVs for my wife for a future purchase.

ekrueger

Jul 17, 2012

rob was a perfect gentlemen and a great salesmen. he made us feel like part of his family and someone we could trust. we love the cabrio!ed and joanne krueger

tinaandjon1967

Jun 21, 2012

My husband & I came in looking for a new Jetta and we 1st met with well he called himself Robot (really what adult calls himself that?). He was rude & stupid! Did NOT know anything about the car tried to BS his way through his little speech. Next we met Bill. He did nothing but give us a bunch of lines (typical of carsalesmen)! The ONLY person who was professional was the finance guy Chris. He came in and went over our credit score and showed us what was wrong with it (we had a bankruptcy a year ago). He assured us that he was going to get us a loan and then told us the rest of the process that was going to happen. Chris then went into his office and Robot came back! He made me feel uncomfortable and my husband and I made an excuse to leave. We called Chris and said we did not want to finish the deal with Spitzer and bought elsewhere. We didn't and I think he knew that because the questions he asked. Before he hung up he said if there was anything he could do for us to give him a call. We will not need anything and will NEVER step foot in their dealership. We will go to Ganley even though Spitzer is 3 miles away from our house. Bill & Robot (????) made us feel that uncomfortable!

kgschultz

Apr 28, 2012

I was looking to upgrade from my 2006 VW Touareg and through my comparison shopping had decided on a pre-owned/certified 2011 VW Touareg TDI. My husband found that Spitzer had a pre-owned/Certified 2012 Touareg TDI. My husband called the dealership on Monday to get some information and we were going to wait until the weekend to make the 2 1/2 hour drive to the dealership, but decided to make the trip on Wednesday. I called Wednesday before I left work to tell Bill Burke, who was currently driving the Touareg, that we were coming to see it. When we got to Spitzer, Bill greeted my husband and me and showed us the 2012 Touareg, which was prepped and clean. Steven, another sales agent, took us for a test drive and went over all of the new options on the 2012 that my 2006 did not have. Bill and Steve gave me a good price on my VW trade in and a good price on the Certified 2012. Additionally, because the 2012 was a certified pre-owned I got a GREAT interest rate through VW financial. Steve stayed an hour later that the dealership closed to go over the Touareg with me and my husband to make sure we knew how to work the integrated Navigation system, phone system, SIRIUS, ect. I couldnt be happier with my new Touareg, and Steve called to follow up with me a few days later and informed me that someone else came in to buy this Touareg the following Friday, so its a good thing I didnt wait. The 2 1/2 hour drive was well worth the GREAT customer services and experience I recieved with Spitzer.

skrucinski

Apr 26, 2012

After waiting around for a car at another dealership who then sold it out from under me, I made my way to Spitzer VW Brian Shull greated me in the parking lot and I test drove the endeavor. I knew from that point that this was the car I NEEDED to have, and Brian knew that also! He worked hard with Chris Olejko all day on tuesday and wednesday to get my finance where I wanted it to be. I went in Wednesday night and signed paper work on my amazing 2011 Endeavor. The price was amazing more than $5,000 off of the KBB price, and the price on my trade in was also great! I will be recomending Brian and the Spitzer VW team to my family and friends in the future!!

ldj1lady

Mar 29, 2012

Stevens was very professional when i was looking for a car. Great in listening what i wanted.He is concerned with me being satisfied. Thanks

sneaks0717

Mar 19, 2012

I went to the Spitzer Amherst Volkswagen to comparison shop for a vehicle. When I arrived I was greeted by a salesperson within minutes. Bill Burke made my visit much more than a fact finding expedition, he was helpfull, knowledgable and let me make my decisions. He was versed not only in what his products offered but how they compared to the competition, able to show me where the value was in my prospecting. I was treated with respect by everyone I came in contact with at the dealership and made to feel that my questions and situation were their primary focus. The team worked with me irrespective of whose 'client' I was. I was impressed with the attention to service and focus on creating a bond with clients. So much so that I chose to select a new vehicle while I was on the lot. Bill made a point of showing me my options and giving me the best value for my situation while building a relationship and bond of trust. Chris and Bill worked out the paperwork quickly and put me in a beautiful vehicle that I will enjoy for years. I will make it a point of refering all my personal and professional friends and aquaintances to the Spitzer Amherst Volkswagen dealership, Bill Burke and Chris Olejko in particular, who are in the market for a new or used vehicle.

sherrileedom

Mar 14, 2012

I have been lucky enough to have had connections in the car business for a long time and have received excellent service. But I have never received the level of service and respect that I received at this dealership. From the Owner to the Finance Manager to the Salesman everything was great! I will refer anyone and everyone I know to this dealer for new or used automobiles! I have not experienced better service, quality of work, friendliness, overall experience or price from any dealer that I have purchased an automobile from. High 5 to all at Spitzer Amherst!

derek graham

Mar 3, 2012

If you want someone to promise you the world and never deliver this the dealer for you. Dan the sales manager on 2 seperate occasions has failed to return my phone calls regarding service needing to be done. If this is what spitzer has for management i will NOT ever deal with them again.

CassieWilkins

Feb 17, 2012

We traveled from Celina Ohio to this dealer. We found the auto we wanted on the internet and Stella impressed me by responding to my questions via a phone call at night! I was on the computer chatting so she knew I was up. She bent over backwards to help us out and we ARE recommending this company and Stella Adams to our friends, family and co-workers. This is where we got the BEST deal for what we were looking for. We love our Rendezvous! Thanks!

Mbutler0106

Feb 9, 2012

George was incredibly helpful? He spent a lot of extra time in order to make sure we were happy and taken care of. I will refer friends, family, and such to this dealer and would buy a next vehicle here as well myself. Thank you.

bpnorto

Jan 24, 2012

George was very friendly and knowledgeable about the vehicle. He went over everything with me. This is the 2nd VW I have purchased from them. I have recommended them to family and friends and plan to continue the same. The service department has treated me well regarding my old vehicle and I expect this to continue.

ohiobuffalo

Dec 22, 2011

Bought the car in September, now it is the end of December, still waiting for the floor mats, promised by Chris. Received no "Thank you" notes from the dealer ship.All I have seen is promotions from this dealer, trying to get me to send more business their way.I sholud of listened to my brother-in-law when you said to stay away from Spitzer Dealerships.Thanks

sminkt1

Dec 15, 2011

Mike did an excellent job answering all my questions I was very happy with the way everthing was handled. I would recommend this dealership and salesman to everyone I know.

elough2010

Dec 13, 2011

It was so easy, I called and told them what I wanted and the terms I was looking for and they said "No Problem"! Everything was done in a couple days and they brought the car to me!

rlpalmer40

Dec 11, 2011

The review above is submitted simply because this is the quality of service I've rexceived since the beginning of my experience with Spitzer's Volkswagen.

michele91867

Dec 11, 2011

Michael Leach was a pleasure to deal with. He is a very good salesman. Michael had a great personality and knew about his product he was selling.

me6743

Dec 11, 2011

Excellent...real interest in customer...willing to work together to solve problem...Jude is a good conduit between customer and service...feel comfortable bringing car in as I know my concerns will be addressed/

Ray Leiby

Dec 8, 2011

We had a very pleasant experience with our new purchase. We kept changing our minds as to which Equinox we wanted. Just as Mr. Manis was writing up the paperwork, we changed our minds again. Finally we made a choice, and our purchase was finalized. We have told several friends that we had a good time buying our vehicle. Thank you.

mkowalski

Dec 8, 2011

They get down to business yet the atmosphere is friendly and inviting. I was directed right to the type of car I was looking for and the people there were very accommodating to any requests I had. Great experience, 5/5, highly recommended.

bbowen

Nov 25, 2011

I was very impressed with how friendly Steve and the rest of the staff were. They treated me very well. They were also very prompt and organized with appointments and paperwork. Steve was very knowledgeable about the car and all of its features. I am very pleased with my experience!

kbrittain

Nov 21, 2011

I have gone back to Steve Bush for many VW vehicles from leasing to purchasing. I keep going back because I trust Steve and his customer service is excellent. I know Steve will provide the best vehicle for the best price, never compromising service or product.

Richk10046

Nov 17, 2011

I had never purchased a Volkswagen before, but found my experience to be very pleasant and easy. I would definately recommend George and this dealership to anyone interested in a Volkswagen.Thanks Richard Krupar

jettabill

Nov 17, 2011

Our salesman, George Chedid, did a great job of answering our questions and helping with our decision on which model of Jetta to buy. He never gave the impression that our requests were a burden. He was patient in finding the color combination that we wanted and kept us informed of the progress.

denclyde

Nov 16, 2011

Steve was quick & to the point. The price for the CC was given, the Audi trade in was negotiated & it lead to a very quick, & a very OK deal. I would recommend him to any one & he seems to be very knowledgeable about the cars he is selling

MaLa

Nov 16, 2011

First of all we found exactly the vehicle we were looking for, Secondly the trade in and the final price were great. Our visits to the service department have been easy and fast.

abena

Nov 16, 2011

Steve was very professional and knowledgeable made me feel comfortable. The dealership was clean, location is also very important for this busy mom.iI would recommend steve Bush in the future.