Spradley Barr Toyota reviews

Joanne Earley

Nov 27, 2016

Spradley did an awesome job helping me trade my care in and find the right truck for my needs very helpful no pressure made it very easy.

Desarae Prinz

Nov 26, 2016

Had some work done on my suburban and the customer service was great, was done in a timely manner! THANK you for the great customer service!

Fusion's Rock!

Nov 26, 2016

I needed tires for my car, they had just sold out of the size I needed, but the shipment was fast- the staffing was amazing and I always feel like family here! Seth P. is so helpful and knowledgeable and Zach was outstanding! I could not say enough about these people- they are all great!

Bruce Jones

Nov 24, 2016

We are in Cheyenne, WY (from Columbia, MO) visiting our kids in the Air Force for Thanksgiving. While driving, we experienced an ear-piercing, metal-grinding sound from the front right of our Lincoln MKS. My husband went straight to the Spradley Barr dealership to have it checked out. They looked it over really good, removed the rock that was lodged in the brake system, washed our car and then wished a Happy Thanksgiving....no charge. The staff and management (Seth Perriton and Josh McGurn) were nothing both professional, courteous and quite helpful. We thank you very much.

Donald Syvanen

Nov 21, 2016

We came to Spradley Barr just to 'look' and perhaps purchase a vehicle we needed. Christin came to us, we described what we wanted and then Christin provided us with 3 vehicles to drive. We drove the first and loved it to purchase. But Christin convinced us to drive one more vehicle. We did. And it was even better! Christin deserves as many stars as I can find!And financial part of the deal was excellent! Rob did the smoothest and best deal we have had for a long time. Thanks!

golfing

Nov 21, 2016

Had a recall on my 2011 Ford F150. Brought it in and Jason was very friendly and helpful. Took about 15 minutes and that included a nice car wash. Friendly service is always a plus!

theresa61

Nov 21, 2016

I had a problem with a prior service that was done on my 2008 f250 and wasn't happy but Josh and Seth made this better . Thank you for making this right .

5fvendingllcatgmail.com

Nov 18, 2016

Very knowledgeable and willing to help with any questions. They were able to educate me on future products and services my truck would need. Accurate time quotes.

Peacepimp

Nov 18, 2016

Seth was extremely helpful and knowledge able. I took in my old bronco and he was to work up a reasonable price to get everything fixed. You can tell not only does Seth care about his customers but also has a true passion for his work.

Rebecca McIntosh

Nov 18, 2016

Kevin and Curtis treated my car like it was their own, and treated me like family. I had a Great experience. I will definitely return. Thanks again

Atr

Nov 17, 2016

I always bring my vehicles to Seth Perriton. He takes very good care of my vehicles. Shawn sales man is amazing thank you. Rob elder financing is great when doing the deal for my trucks.

Tank2007

Nov 16, 2016

The staff was very friendly. The service was pretty quick. I can always depend on them to do a great job. I have yet to have a bad experience there.

Demon fordf150

Nov 15, 2016

I'd like to thank Curtis, Josh and Jason in the service department, these guys work hard to make sure it's done right! Thank you for providing excellent customer service!

Wyofan

Nov 11, 2016

Kevin, Shawn, and John are they guys to see when you go to buy your next vehicle. They are knowledgeable about there stock and if they don't have the answers they don't BS and look up the answer. Patient and fun and easy to work and deal with. Never felt pressured even on 5th different car or SUV we test drove. Kevin and his team far exceeded our expectations.

GeoffreyWebb

Nov 8, 2016

My battery was under warranty and needed replaced. I called and was able to get in the next day. I dropped my car off at 7am and was called back by 8:30am. My only complaint is that I left a message and was never called back, so if you don't get to talk to someone, you may up needing to call back.

Kt0311

Nov 8, 2016

I have been looking for new truck, checked a few different dealers and haven't had that great of luck. I was referred to spradley Barr by Curtis. He is very helpful and professional. Cristin and rob did an outstanding job helping me with the purchase of my awesome new truck.

Darcey Harris

Nov 7, 2016

Always easy and quick to have my truck serviced at Spradley Barr Cheyenne.

Camry17Gloria

Nov 5, 2016

Brandon D. Was our salesman and was very helpful at the time of the sale and since then when we have had tech questions. We have owned several Camrys through the years and have always had good luck with them. If this one is as dependable as our others we will be very happy. The biggest challenge for someone our age is to figure out all the technical features. We really appreciate the help Brandon has given us.

Cynthia Proctor

Nov 5, 2016

Curtis in service went above and beyond to help us deal with extended warranty work that needed to be done to our 2008 Fusion. Warranty was not purchased at the Ford dealership and to say the least they were very difficult to work with. Curtis's perseverance and patience was outstanding.

Galtonchayloway

Nov 5, 2016

The sales and financing staff were more than helpful and incredibly patient and they made every effort to make my purchase as easy as simple as possible.

fordfusion

Nov 4, 2016

Everyone was so helpful and friendly when I brought my care into the service shop. They got my car in right away to check the issue and explained the cause to me. I will definitely be back with another issues.

Robin

Nov 4, 2016

Competed work while I waited and done in a very short time frame considering the amount work to be done. Warren was very friendly and courteous.

customer

Nov 2, 2016

Despite several set backs with the service department, Gretchen kept us informed and worked with us to make sure the vehicle was fixed to our satisfaction. I am thankful that Gretchen was there to help us.

Shirleyo03

Nov 2, 2016

Warren was real friendly and helpful. they changed my oil & filter and saw that something needed changed. I was pleased with the work. I was very pleased with all of it.

Darcy Fournier

Nov 1, 2016

After more than 35 years, the atmosphere has finally changed; down to earth professionalism. Questions asked - people learning - salesmen to techs. I can only hope that it continues. Don't buffalo the customers - be honest, up-front, and if you don't know - don't act like you know - ask questions - learn. It's not difficult to acknowledge those that try to impress customers with what might appear to be decisive answers - even if they are wrong. Most of us know when you don't know. If you want to impress folks, be humble. So, keep up the good work, do what is right, do good, and never forget whom you serve - it's a good thing.

Gigs2322

Oct 31, 2016

Our experience was great. We were shown 3 vehicles that would suit our needs. All had great features and John was very knowledgeable about each. John was patient with us because we had our 4 month old. This helped us make the best decision for our family.

40Ford

Oct 27, 2016

Seth Perriton, Jason, and Brandon did an outstanding job repairing the clutch on my 2007 Ford Mustang. I very much appreciate their work. I am now confident that my wife and I will be able to drive to Wilson, Wyoming with a brand new clutch. Thank you very much. Myles and Georgi Still

Lori88

Oct 25, 2016

All of the people I had the pleasure of dealing with in my recent purchase were not only friendly, but also very knowledgeable and accommodating. John Levengood worked late putting in the effort to find a vehicle that suited my needs, taste and budget! They made sure I got a deal that works out for all my needs.Very happy with my purchase and happy to own another Toyota. My "99 TACOMA has 400,000 miles on it!!

Tina P

Oct 24, 2016

We've purchased several vehicles from spradley Barr and always have a great experience. John was very helpful and made sure we got a vehicle that met all of my sons needs

Norman Netzner

Oct 18, 2016

As always, the service is excellent. I wouldn't take my Mustang anywhere else. The staff is friendly and helpful, the serviced is done in a timely and error free manner.

coupedjr62

Oct 14, 2016

My family and I have known Cristin for a since 1996. Through the years our family has bought 3 cars (two Hyundais and one Toyota) through her. Each time her knowledge of the vehicles were off the chart. Yes the dealer is supposed to know the vehicles that they are selling, but Cristin goes over and beyond to make sure the customer knows the ins and outs of the vehicle specs. And makes sure the customer gets the right vehicle that fits their needs. Perfect example is when I started looking for another truck at around 2010, I went straight to Cristin to get all the facts on Ford and Toyota trucks that would fit my needs. She let me test drive each vehicle and did not push me to commit to a certain vehicle and rush to purchase one from 2010 until now. She knew exactly what my wants and needs were for a vehicle because she takes time to know the customer and make them feel at ease. So this past month I finally saw the truck that fits me to a T!!! I went to Cristin to ask if I could see the truck that just came off the carrier and right then and there she knew I was ready to purchase my Truck. So now I am a proud owner of a 2017 Toyota Tundra 1794 Edition. I would highly recommend Christin Sevchuk to my friends because I know she would treat them like family and get them the best deal!! Spradley Barr Motors is very lucky to have an employee like Cristin, she is AWESOME!!!!!

Eriggins.p

Oct 13, 2016

These guys worked hard and got me into something I wanted!!! They did not take no for an answer! I would highly recommend them. Thanks so much.

Sydnee Gerlach

Oct 10, 2016

If you're looking for a car, this is the dealership I would send you to! I can't even begin to describe how helpful the staff was and the care they showed me when buying my first car! I worked with Jennifer, Jason, Rob and Kevin and they all cared for me like I was family! I have never had such an amazing experience and am so grateful! Thank you all for helping me find my first car!

caninemind

Oct 9, 2016

Staff made the buying process quick and painless and were very helpful and knowledgeable. Receptive to our wants and needs and did everything they said they would to have a product available in a timely manner.

Mjones

Oct 8, 2016

I gave 5 stars due to the fact that I drove the car I wanted away for a price I couldn't be happier with. I will likely purchase another vehicle from them.

sydneegerlach1

Oct 7, 2016

If you're looking for a car, this is the dealership I would send you to! I can't even begin to describe how helpful the staff was and the care they showed me when buying my first car! I worked with Jennifer, Jason, Rob and Kevin and they all cared for me like I was family! I have never had such an amazing experience and am so grateful! Thank you all for helping me find my first car!

vanoz

Oct 6, 2016

Spradley Barr Motors sells cars right. Blaine and Kevin helped me find the perfect new Ford Escape for a fair price. Rob explained all the contract documents and service options without being pushy or grumpy. Everyone seemed happy with the dealership's management and owners, and that's important. Thanks guys!

jim52

Sep 30, 2016

John Levengood was helpful and honest ( no really ), Steve made the long paperwork experience go smoothly. With the addition of outstanding service people, I highly recommend Spradley Barr.

terryf250

Sep 30, 2016

I purchased a new F-250 4X4 and received a great deal. The sales staff was opened to my concerns with monthly payments that I could afford and the amount of money I could spend.This is the first time I ever left a car dealer and felt that I wasen't taken advantage of.The sales representative Blaine Geile was very knowledgable about the truck I was interested in and worked with me on the additions I wanted to make to the truck.When it is time to purchase a new vehicle for my wife I will going to Spradley Barr in Cheyenne Wyoming.Great team from start of the purchase, financing and service to the finish.

Bgon713

Sep 23, 2016

I had been looking for a used truck for a while, found this one at Spradley Barr Toyota. Kline the salesman was great showing me the vehicle. Came back later that evening with my wife and Kline was just as nice with the both of us. We took the truck for a test drive, came back to the dealership and finished up the deal and within a short time, we were on our way with our new truck. The dealership was closed by the time we finished up the paperwork, but the job was done fast and professionally without any problems.

BBushman

Sep 22, 2016

I bought my truck a few days ago at another dealership in a different state, and I got a flat tire on my way through Wyoming. Josh McGurn and Seth Perriton were able to quickly fit me in their busy day to get me back on the road. Thanks Josh and Seth.

Darin Lundberg

Sep 20, 2016

The sales man we worked with was fun, easy to talk to, and knowledgeable about the vehicle we were looking at.

Kristy Westfall

Sep 19, 2016

Everyone was amazing from the time we got there to the time I drove off in my new Escape!! Cristin is beyond amazing and has been the best sales person I've ever dealt with when buying a new vehicle!! Kevin was awesome too and really helped make the process smooth and enjoyable!

Caphillclark

Sep 15, 2016

Both visits were made comftorble and reinvuiting for sure. Seth Perriton. He was not only patient with me but is the reason I will return

CU1

Sep 15, 2016

Cristin was great to work with. She was very knowledgeable about trucks and very helpful in helping locate the truck I wanted. She provided great customer service. She and Kevin were very helpful and friendly.

Spradley Ford

Sep 14, 2016

They did an excellent job. When I went in for an estimate and to schedule the actual repair of the hail damage on one of my vehicles they understood I needed that vehicle before it snowed. They got me in within two weeks. I am very pleased with them.

Cathy White

Sep 12, 2016

This is my second purchase from this dealer. Needless to say they are great to work with. The service department always takes care of me in a timely fashion and gives me rides if needed and are very courteous.

Car dude j1234

Sep 11, 2016

This was my second vehicle from spradley and 2nd time with Cristin, on the day we purchased Cristin was busy making another customers day. We were reffered to John Levengood who was awesome, and picked up with the same great level of service I had expected from Cristin. Over it was fun and rewarding day as we left spradley with our first ever brand new car a 2017 Hyundai Santa Fe. Thanks Spradley sales team!

PJ

Sep 8, 2016

My second new truck from Cristin and I thought the experience couldn't get better, but it did! Ten years ago she was good, now she's fabulous! No pressure, lots of quality information, and just the right amount of good old down to earth communication. Great customer service before and after the sale. I'll be back for certain, as will family and friends.

Megan Blanco

Sep 7, 2016

My husband and I had made a quick stop in to look at a Dodge truck, then we ended up driving away in it. The service and deals we received were beyond amazing. The gentleman/men helping us did more than enough to ensure our purchase was a great one. I know my husband is overjoyed with the truck and all its extras. Thanks for the fantastic service and even better truck!

Jane Adams

Sep 5, 2016

Person that checked me in was aloof and gave the appearance that he really didn't care. Did not go over the report when finished. 2 tires were marked with some age. This car is only over a year old with less than 12,000 mi. That should be a concern that 2 tires are wearing and no-one thinks it is a big deal.

Andreadavis

Sep 4, 2016

We had very good service and yes I would recommend Spencer Gordon and Blaine Geile. They were great sales people and very friendly. Purchasing a vehicle from your company was great. Thank you again Andrea Davis & Justin Davis

siobhan

Sep 4, 2016

I would like to commend Brandon, the sales rep who sold me my car. He was efficient and pleasant and most important to me---- not pushy or aggressive.From the time I saw the car and eventually purchased the vehicle, I was pleased.

Ashley Aylward

Sep 1, 2016

Blaine and Spencer went above and beyond to get me a great deal on a Hyundai Sante Fe Sport. I am very pleased with the entire care buying experience. I had gone to several other dealerships previously and hated the experience because the salesman were vague, pushy, and non interested. Working with Blaine and Spencer was a completely different experience. They are very easy to communicate with. No gimmicks, not pushy and overall just nice people to work with! Blaine was easily accessible by phone, text and email. I would highly recommend this dealership if you are looking for a great deal! Thank you for all your help!

Busymom

Sep 1, 2016

Took my car in for oil change & tire rotation. Came to pick up car, noticed they did not rotate, though they said they did. I got upset with service writer & wasn't very nice. They rotated tires & he came out & said "we put the worse tires on the front just like you requested". Then there was grease on my carpet & arm rest, didn't have time for them to detail as I was almost late to open my own business. Was promised manager would call. Instead less than 30 minutes later, service writer had his wife (or he did it) write a very bad review for my business, even though neither has stepped foot through my door. Contacted general manager and said he would find out IF the guy did it, I HAVE proof. He promised to have the guy call Monday (over a month ago) still waiting. Had the guy take down the post and never even got an apology. 3 strikes and you are out

Chris Humphrey

Aug 30, 2016

Everything went as planned, same day service. I scheduled service on a factory recall. They had my car in and out from 7:30 to 10:30am

Ford driver

Aug 26, 2016

Great customer service from Seth and company at Quick Lane. Went above and beyond in all I asked for...plug replacement and oil change. Thanks very much...

Richard Bolin

Aug 25, 2016

Got my truck right in for service.only had to wait about 30-45minutes.

Shawn Smiddy

Aug 21, 2016

Came in looking for something to get me by after my vehicle was totaled. Had a 2009 Kia optima and came out with a 2016 Corolla LE for a total of 74.26 a month more, to include the difference in insurance. I will continue to by my vehicles from these people and suggest you do too.P.S. I also got pizza from them while waiting.

Anthony

Aug 20, 2016

No surprise, but my most recent experience at Quicklane was excellent! Seth and Josh were great. Got an oil change and tire rotation and was in/out quickly. Went over the vehicles report card when the service was finished which hardly ever happens anywhere else. My experience was outstanding.

Tessa

Aug 19, 2016

Blaine was extremely helpful with both cars I baught from him.... I had my 2016 for 3 months and it got totaled... I called up Blaine and he was right on top of it to find me the same car.... Definitely one of the best sales reps I have dealt with...

Kara Kuskie

Aug 18, 2016

After a severe hail storm here in town hit, I didn't want to take a damaged 4Runner. So, they did everything they could to go out of state to find me one that didn't have damage and was exactly what I wanted. I am highly satisfied with what they found me, and will always take my business to Spradley Barr.

Alisha Reese

Aug 16, 2016

Was super easy and done quickly. All of the guys were very nice and helpful

Michael Ball

Aug 15, 2016

Dealer ship was clean and everybody was very polite and helpful. Good follow up after the sale.

Michael Tucker

Aug 15, 2016

I received a card in the mail as well as emails reminding me that my F150 was in need of the first 25,000 mile inspection. As soon as it hit the mark, I took it in and that turned into nothing more than a oil change and tire rotation. CON: A 20 minute wait for the shuttle to give me a ride to work.PRO: I was told that it would 2-3 hours because of the line in front of me. It was ready 20 minutes after I got back to work because they actually got it in fairly quickly.

Dave and Kim of Cheyenne

Aug 15, 2016

Despite a serious issue with our new vehicle, Spradley Barr Cheyenne made it right and took great care of us while we waited for our vehicle to be repaired. I have great praise for our sales rep, Cole Vielhak and the sales manager, Spencer Gordon, who worked tirelessly to resolve our issue to our satisfaction. I highly recommend Spradley Barr and in particular, Cole and Spencer.

Dean Dexter

Aug 15, 2016

This was a great experience. Colby Moore who was the sales person who worked with me was super helpful. He was not pushy or gave us any high pressure. He did his job and answered our questions as well as work with us so we got the deal we wanted. I highly recommend working with him. Very knowledgeable and helpful

Championship

Aug 14, 2016

They do as much as possible to get you what you want then gave extra bonuses. A great bunch of people to work with to get a good deal!!!

Kevin

Aug 14, 2016

Mr. Morman made the car-buying experience amazing again. Our family has only purchased cars from him for years. He makes the experience stress-free and enjoyable.

Romeo3000

Aug 14, 2016

The best customer service and sale process l have used to buy a vehicle. My sales rep, was totally amazing. The General manager went beyond our expectations to get us the vehicle we wanted. (5stars service) a great car dealership!!

Calmari

Aug 9, 2016

Spradley Barr Toyota made buying my car a seamless enjoyable experience. The salesman that helped me (BOB Morman) was extremely knowledgeable and helpful. In no way did he make me feel pressured or was he "pushy". Exactly the experience I was looking for.

saraiam

Aug 9, 2016

Brandon was extremely helpful. He was able to key into what our needs were and showed us the perfect vehicle that fit us perfect! He was knowledgeable about the vehicle and was able to answer every question we had. This was hands down the best car experiences we have had. We LOVE our new Sequoia!!

michael o

Aug 7, 2016

, will highly recommend spradley barr motors, Cheyenne,wy,, had my 2013 Hyundai elantra sports coupe repaired there and service and staff are AWESOME !!! justice, service manager for Hyundai was great ! she displayed great communication skills, explained options for repair and helped move forward the car repair process !,,,, thank you so much Justice and spradley barr !

Donna Fain-steenbergen

Aug 1, 2016

Andrew was wonderful - when I called to schedule our routine maintenance, he advised that there was a light schedule and if I arrived soon, the maintenance should go quickly. He was terrific as was Bill who provided me with a ride to my office. Less than two hours - fantastic!

Walter Clowdus

Jul 30, 2016

staff very helpful. great service. .good job on the brakes for the ford f150.

franklink10

Jul 29, 2016

Came by Spradley Barr Toyota to drop off my car to get the undercarriage cover and grill fixed, The shop immediately pulled the car in and fixed it, washed the car and I was out in under 15 minutes. I appreciate their hustle and ease of getting thing done quickly and right.

Sandy Pistono

Jul 29, 2016

Andrew was very helpful and pleasant and found the blown fuse. . Andrew seemed to know what he was doing without needing help from a mechanic. I will be back.

barb

Jul 27, 2016

We were traveling and ran into a problem with a gravel ridge on a dirt road that tore something on our undercarriage. We called the nearest service center, Spradley Barr in Cheyenne, who suggested we bring it in to have it checked out, which we did. We were put in the queue however we did not wait long before they checked it out and they fixed it straight away, at NO COST to us!!!! I couldn't believe it!!!! They even washed my dirty car and it was beautiful when we left!!! This place is awesome and I would recommend it to ANYONE for great, friendly service!!! Thanks!!!!!

Plowboy1974

Jul 25, 2016

I really appreciated that Brandon allowed us to take our time in looking at all options in buying our new van. The Spradley-Barr dealership did not pressure us into making a deal until we were ready to buy. They really worked hard to find the exact van with the right color and options for us. I would highly recommend them to other buyers.

Mary Addison

Jul 24, 2016

Awesome experience. Truly dedicated, patient, and true professionals.

Connie Schieck

Jul 21, 2016

Seth was very helpful. He went out of his way to answer any questions I had and assist me in every way. Excellent service.

Henry Montoya

Jul 18, 2016

Ford Expedition in for an oil change and tire rotation they were polite and quick

buyerx

Jul 18, 2016

Excellent work on the sale. Purchase was on Saturday, so perhaps they were short on help, but there were several minor, but annoying, shortcomings in the prep of the vehicle. Also was delivered without full tank of gas. Salesman courteously took care of that.

Poff.1234

Jul 18, 2016

These people are awesome! My tire went flat and I had no idea how to change it (I know absolutely nothing about cars). They were extremely kind to me, and came out to change my tire for me!

Ron&Kathy

Jul 18, 2016

I have been buying Ford products since 1964 and I have encountered some pretty good sales people [and a few not so good] but I have never envisioned that there existed a car salesman of the integrity, personality, respectfulness and genuine concern to meet his customers needs until we met Robert Salazar. My wife Kathy and I went to this dealership with the intent to obtain information on a 2017 Ford Edge Titanuam which we wanted to purchase in early September 2016. Our conversation with the General Manager shifted to the Lincoln MKX and I told him after doing my research I could not find anything telling me why it was $10,000 plus higher than the Edge. He had Robert bring one up for a test drive and since he didn't have the dpec on the 2017 Edge, we saiud why not.From our initial meeting with Robert we realized the professional he was, truly concerned with ensuring that the customer's needs were metand that they were not being sold something they really didn't need or want. Robert spent the entire afternoon discussing with us what we wanted and did not want in our vehicle and then explained the benefits of having some and not the others. Never once did he attempt to high pressure us into purchasing a vehicle they had on the lot and told us several times he would be glad to locate exactly what we wanted.We didn't have an opportunity to meet the sales manager, Kevin Harris as it was his day off, but when we did meet him we again were highly impressed. In our opinion, Spradley-Barr is extremely fortunate to have these two highly profssional individals on thier staff.

J&P716

Jul 17, 2016

We were pleased with our experience. Brandon was easy to work with and helpful, knowledgeable and made the process of buying our used car fairly easy. We are not typical car buyers and have not purchased a vehicle in over 10 years. Brandon walked us through, answered all our questions and we left feeling like we were treated fairly. Our appreciation and thanks to both Brandon and Travis.

Russi01

Jul 15, 2016

Cristin and Kevin were just awesome. Did everything could to get us in a new 2106 Ford Edge. I would deal with again. Rob did a great job and getting us financing

Kim&Fam

Jul 13, 2016

I was nervous to buy such a new car as I've always had used cars, but Jon McCarthy made my experience fun and an easy transaction. He was extremely professional and took time to personalize my husband and I's time with him. I am very exited to have an awesome warranty on my Ford Explorer. So far, I LOVE my new car!!!!!

Brian Walker

Jul 12, 2016

I found the truck I wanted on the web site and called since I lived out of town and Cristin Sevchuk was great to work with.

David Crane

Jul 12, 2016

last two times I had work done the person who did the repairs broke something on my car.First, a latch in the back and this last time they tore the strap on my "pocket purse" which was stretched between my front seats....I had to repair it and put it back on...Once again, I had to find this out after I left the dealership. There are a lot I like about the dealership, but, it is frustrating at times...

Mashell

Jul 11, 2016

Brandon Dominy was excellent to work with. As he showed me all the features to the car, he listened and answered my questions thoroughly. Thanks for your respectful approach and knowledge of the cars.

Ladonna Hurd

Jul 7, 2016

The staff at Ford was very helpful especially Rob Elder, made the buying process very simple. I have bought several vehicles there at Spradley because your customer service is the best. Thank you, I am loving my MKC

Paul Wells

Jul 7, 2016

Just finished "walking through" the features of my new F150 with Dwight's help. Great experience! The buying experience was also problem free and pleasant. No issues whatsoever.

Ben

Jun 29, 2016

This dealership was wonderful to work with. I was in a lease that I wasn't happy with and Jon and Spencer went out of their way to help me. Ended up switching from a Veloster to a Sonata and am quite happy. I felt like they went out of their way to help me out all without any pressure to buy. They were very honest and up front about everything. Would recommend.

Scheffey's

Jun 29, 2016

Average experience. My recommendation; When a customer is standing at the counter waiting for help, and an employee comes in, they at least acknowledge the customer. I felt uncomfortable standing there wondering if I was being ignored, or employee was just too busy to realize I was there. After service I was asked to complete this survey. Not sure who helped me, but Warren Collins business card was attached to survey card.

Jayme B. Howard

Jun 28, 2016

The personnel were kind and courteous. The waiting room was clean with a TV to watch while I waited, which helped the time go by. The wait wasn't long and my vehicle got worked on as soon as I had arrived. Thank you for the good service.

Jesse Oyler

Jun 28, 2016

Great service, People were friendly and my wait time was minimal!

Vincent Porreco

Jun 28, 2016

F150 Sales Rep was outstanding. Cristin and Kevin were great.

Jerome Krois

Jun 24, 2016

Serviced our older Highlander and they keep it running great. We will definitely consider them when buying another vehicle to replace Highlander. Love that SUV.

Shawna Uhrich

Jun 23, 2016

We worked with Bob and Kevin and it was an amazing experience. They helped make sure we knew what we were getting and helped with making sure we have the financials to get it. We have already recommended people and will continue to do so. First class service!

Emlea

Jun 23, 2016

Shout out for Seth Perriton for his professionalism, listening skills, kindness and respect. He truly went above and beyond average customer service expectations, in my opinion, in a recent service incident on my 2010 Escape. I believe the front line staff in an organization make or break consumer confidence and loyalty and Seth's actions in taking care of every detail of my service situation have reinforced my trust in the Service Center at Spradley Barr Cheyenne.

Diana Haynes

Jun 21, 2016

Everyone was polite and courteous. Work was completed on time.

Brandi Morris

Jun 14, 2016

The staff was helpful, knowledgeable, and curteous.

sfryman

Jun 14, 2016

I was reminded yesterday on why I drive down to Fort Collins to purchase my vehicles and not support my local business. I called last week 06/07/2016 and spoke with Justice who set me up for an appointment for an oil change and to replace my key fobs for Monday 06/13/2016. She told me Alaska would call me to let me know if they were covered by warranty when she returned to work. I had to call on Thursday to check to see if my fobs were covered by warranty. I was told again I would receive a call back. Alaska finally called me on Friday and told me that warranty would cover the replacement of my key fob even with the damage that was done to it by my dog. I asked her if she was sure and she said yes that she had checked on it. When I dropped off my car at 7:45 on 06/13/2016 one of the services reps told me that he was sure my key wasn't going to be covered by warranty. I explained to him that Alaska had assured me that they were covered. I told him I had to go to work and to call me. When he called he stated that I would only be responsible for the price of the fob and nothing else. I was very upset that they fell back on their word because I called multiple times to check to see if they would be covered by warranty. The bad service didn't end there. When they called me I asked if they would be done by 12:30 because I had a meeting at 1. I was told they probably would be and it shouldn't take that long. I called at 12:12 to see if they were done and the guy said no that it was next up and could take anywhere from 15 minutes to 40 minutes. I called again at 2:35 to see if they were done and the service guy was very rude saying no it wasn't and when I complained saying that I called two hours ago, he rudely said back to me that I didn't even make an appointment. I told him I did and that I would call back and talk to a manager. I spoke with Kevin who's response to me was an insult. He said think of it as surgery and that you would want the doctor to take their take and that is what they were doing to make sure it worked properly. If it were a surgeon I would expect them to not fall back on their word and to act professionally. He told me my car would be done by the end of the day and I told them I got off at 4:45. When I arrived at 4:45 my car still wasn't done and I had to stand there for 20 more minutes for them to finish up. If I could drive to Fort Collins to get my service done I would but I shouldn't have to.

Gerald Harvey

Jun 12, 2016

Your Sales Manager Kevin Harris was outstanding. You are lucky to have him. I would promote him and give him a raise. He deserves it. I also thought dwight was very knowledgeable in explaining the car to me.My other salesperson cristin was also helpful and knowlegeable.It was Kevin's personality that that sold the deal.

Mallorie121

Jun 11, 2016

The individuals marked below were very helpful and professional. Their way of conducting business positively contributed towards a smooth transaction of purchasing a car. We will definitely return in the future.

kate

Jun 10, 2016

I had an emergency situation on my way west of Cheyenne, and Steve Corso at Spradley Barr got me in promptly, and he and Mr. Henning (mechanic) worked hard to resolve the issue. I was very impressed with both the professionalism offered, and by the kindness and courtesy. I will definitely look at this dealership when it is time to buy a new Toyota.

A&A Thomas

Jun 9, 2016

This being our first time buying a car I have to say it was a pleasant experience. We were able to test drive the vehicle and take our time to consider our options. Both Brandon and Travis were very considerate, working around the needs of our baby who sometimes does not have the greatest timing. It was also a relief to not have been dealing with "pushy" car dealers. They showed us our options and gave us time to talk amongst ourselves in order to make a decision. We would defiantly shop at Spradley Barr again.

Monica Vojtecky

Jun 7, 2016

The service was great. I got greeted when I walked in the door. They took my Mustang right in with no waiting. Everyone was friendly and professional.

Marty Andrew

Jun 4, 2016

We made the 600 mile trip to Spradley-Barr to buy our 2016 F-250 Super Duty initially on price. The service when we got there was absolutely great. Cristin explained the owners manual and all options completely. She reviewed all of the unique features of our new truck, set up the hands free Sync, and made sure we were comfortable with everything before we left the dealership. Rob in finance did a great job of explaining all of the paperwork. This was absolutely the best buying experience that we've ever had. No pressure, great service. I've recommended several friends in the past week.

Tracey Messick

Jun 2, 2016

Seth was great! Very friendly! My car was serviced fast and correctly as always! Thanks for a great experience!

D&W Williams

Jun 1, 2016

Shawn, our salesperson, was very patient in answering all of our questions and guiding us toward a vehicle that was right for us. He didn't try to pressure us in any way and even stayed late to help us out. Shawn was very knowledgeable about the various trucks we looked at. Both Shawn and Ron, in finance, stayed over an hour past closing to see that we could drive away in our new F150 that very night. All in all, it was a seamless, easy truck buying experience. We would definitely recommend this dealership.

FordsSince1978

May 28, 2016

I live in Fort Collins and work in Denver. I was looking to buy my 5th Ford, this time an F-250, and had looked at vehicles and pricing up and down the Front Range of Colorado. Fortunately I checked north of the border and found a truck I liked at a fair price. The staff was professional and very easy to deal with. This was the most casual new vehicle buying experience I have ever had. If you are looking for a Ford, definitely check out this dealership.

Donald Skoumal

May 25, 2016

Once again our sales associate, Shawn, helped my wife, this time to navigate the Parking Assist feature and set up other applications in the SYNC3.We plan to continue to seek his help until completely comfortable with all the new features installed in the 2016 Edge.

Darrin Harris

May 22, 2016

Very knowledgeable, professional serviceCustomer service here is excellent

Albert Brenner

May 19, 2016

Both Brandon & Bob (the sales people were most helpful. The closer, Rob Elder, was most helpful as well. The Enclave was clean and presentable as well. We are very happy with our purchase.

Sharon Moore

May 17, 2016

The service has always been great at Spradley Barr.

Douglas Mewis

May 16, 2016

Experience was OK. I went in wanting a used pickup and had horrible credit. Because of that the salesman wanted to sell me a Saturn instead. I turned that down and started to walk out when he called me back and they went an alternate method. If they had a way of getting me a used pickup in the end, then they should of followed that route from the start.

Phillip Munson

May 16, 2016

I have a 2015 Toyota tundra I purchased back in July of 2015 from Bob Mormon. Ironically I have a 2000 Toyota tundra that was in to be serviced. Oil change service and some suspension service and a tow hitch to be installed. The day I picked it up I took my 2015 tundra in to get its preventative maintenance done on it. It was during my lunch break and so I picked up my 2000 tundra to take with me back to work for the afternoon. Not more that 40 minutes later I receive a call from Andrew in service to inform me that my 2015 tundra is ready to go. Amazing group of people work and commit themselves to this dealership. Cant thank you guys enough! Sincerely Phillip Munson

Blake Luse

May 14, 2016

The salesman Bob Morman was great,not pushy and very personalable.We will be back for sure.

Samuel M.

May 14, 2016

Everything I expected; even down to resetting my window sticker and stamping my maintenance book. You listened to my concerns and addressed them at the end. Your shuttle service is phenomenal and you've got a really good employee (the shuttle driver) who knows Cheyenne very well, and is able to prioritize his passenger list quickly. I hope you pay him well. He is consistently friendly and professional.

Douglas Miles

May 13, 2016

thank you for taking in my truck right away and getting the oil changed.

Laurie Baldwin

May 13, 2016

I just dropped by with my daughter just to get an idea of what kind of suv I would consider buying in the near future when I met with one of the salesman who was very helpful and not pushy like some of the other car sale places I had been to previously. Then I saw the Ford Escape and another staff member let me drive it right even with it being the one on the showroom. So now I have the perfect SUV that I love and and I want to thank the ones that gave me fast and excellent servive.

Mike Carter

May 12, 2016

Great service usually, and we have never had a problem until now. This time the passenger side seat was covered in dirt, literally looked like someone had crawled in there and not vacuumed it out. Then, when my wife asked for it to be cleaned the young man gave her attitude, and still left dirt. Gotta say, i love using Spradley Barr for my servicing needs and hope that this is a one time fluke.

Kadie Warner

May 9, 2016

We bought a used F150 truck. The service was great! Everybody was super helpful! Jeff Jack was an honest salesman who wasn't pushy and was just trying to help us find the right vehicle. Which he did!

Ray Guthridge

May 9, 2016

Was able to get exactly what we wanted???.But we did not realize that Toyota RAV-4's didn't come with a CD player as standard equip.(we like to listen to books on CD when we travel. Why are they standard on other models but not on the Limited models?

Mary Ackatz

May 6, 2016

We arrived at the dealership around the time of our appointment. We were sitting in the vehicle, waiting our turn to get inside and the service attendant came out and said she could move us in when the cars ahead of us were moved. She invited us to go in and enjoy the waiting area. My husband walked around a bit and I went and sat in the waiting area. They vacuumed the car, fixed the recall matter, and washed my baby (she was in a serious need of a bath after the snow we've had). She looks beautiful inside and out, and the recall problem was fixed, so we are happy little campers again.

William Woodward

May 6, 2016

The service was great! The Quick Lane always seems to get the work done quickly without an appointment. Thanks!

Ohnedich2568

May 3, 2016

They were very pushy. I went in telling them what I wanted and where I wanted my price to be. Instead of helping me find the vehicle I asked for they kept trying to push a more expensive one. I did finally get a vehicle I like but with no thanks to the finance manager(the the doing the most pushing). That being said, I never got my vehicle history I asked for, was never asked about warranties, was just given them instead, and in all was treated like nothing. I may be a first time buyer but trust me, this is NOT my first car. I will never go to this dealer again after being treated this way.

Catherine Casquarelli

May 2, 2016

Cristin is amazing. We were on the lot, thought we had a new vehicle all picked out. After driving and contemplating we get it was not the vehicle for us. Cristin did not stop there. She wanted to know just what would be the vehicle for us, then found another vehicle.Called us in, we fell in love, now I am driving my 2014 Jeep and absolutely LOVING it.Thank you Cristen for not quoting on us.

Cristy Bigelow

Apr 29, 2016

The service technicians are always friendly and helpful. The service on my care was taken care of in a timely manner.

NotAgain

Apr 29, 2016

I financed a car for them in 2012 and I loved the service so I decided to go back. I found a vehicle that I really wanted and inquired about it. I was told I could come test drive it, so I drove an hour to get there just to be told it was already sold. I was upset, but the man helping me was nice about everything and he ensured me he had another vehicle I would love. He told me with $1000 down I could pick any car off the used car lot. I was happy about that. I found a vehicle that would fit the needs of my family so I started the paperwork for financing. As the man was looking into payments for me he looked at me and told me I would have to put $2000 down or else he couldn't give me the car. I was furious so he brought over his manager. I don't remember his name, but I am not sure how he is a manager. He was very unprofessional. He told me it seemed as if there was no pleasing me. I explained I had driven over an hour to get a vehicle, just to be told it was sold, then the be told I could get vehicle with $1000 down, to then be told it would have to be $2000. Needless to say, he was right about his assumption, there was no pleasing me. He said he could get me in a small car for $1000 down. I told him I was looking for a small SUV, that's what I drove up to get. He started talking louder and his attitude got worse then he was degrading toward me because of my credit score. I explained to him those were bills form long ago that were being disputed and he should be looking at the payment history of my prior purchase. I was never late with a payment and I payed more than my minimum payment each month. Needless to say, I walked out and told them I am taking my business elsewhere. About 15 minutes after I left I got a phone call wanting me to call them to talk. Sorry, too late for that. I am disgusted at the way I was treated and I will never go back there for a vehicle.

Linda Larson

Apr 26, 2016

I am always very pleased with the service and attention I get at Spradley. On the negative side, I get a request to complete a survey with each and every visit I make for service. If I was unhappy with ANYTHING at Spradley, you would definitely hear about it.

Ralph Hammond

Apr 26, 2016

Kevin and Blaine were not pushy and they were very good to deal with

Marsha Mapes

Apr 25, 2016

Got bumped from behind had body work done. All worked out good

Wyomingbob

Apr 24, 2016

Pleasant approach by staff not too overbearing. Knowledgeable of vehicle and related items was very good. Encouraged us to call should we have any questions or other thoughts.

Robert Lampert

Apr 23, 2016

They always do a great job, they leave my car clean and it's well priced. Steve and the guys there always takes good care of me.

monetmary5

Apr 22, 2016

I had an excellent Salesperson and the Finance person was excellent. Everything went smoothly. They did all they could for me to help me get my pymts to what I could use but with another loan I had on the car that I turned over to them, my payment was pretty high. That is OK as I am out of that loan and now can start over again. The Hyundai Sonata 2013 that I only had a year was not working right and had too many blind spots in it to the point of dangerous to drive it.

Kyle Creeach

Apr 19, 2016

Came in to look at a vw jetta got helped immediately. Test drove and checked everything out. Spoke with salesman and sales manager both very nice. They were closed before we even say down but they stayed an extra 2 hours for us. Sales manager made things right with our last purchase we made last year and tested us right very happy with the professionalism he had. This was my 2nd purchase through spradley and after this experience we will definitely be back again. Wife loves her 2014 jetta TDI.

Laurenlavaun

Apr 18, 2016

I had the most wonderful experience working with Brandon and Travis! They didn't waste my time, they made everything so easy and they weren't just trying to sell me a vehicle, they actually cared about me and what I wanted. I cannot say this about many dealerships, they made car buying easy. They even took the extra time to help me set up features that I was unfamiliar with inside my vehicle. Thanks again for all of your help!

Matthew Phillips

Apr 17, 2016

We decided to get a larger truck to tow our RV with and traded in a F150 for a F350. The truck has no problems towing the camper and rides great.

RAV4 Hybrid

Apr 16, 2016

We have never had a good experience purchasing a new vehicle until now. This was the easiest and least stressful dealership we have ever dealt with. All of the staff was professional, courteous and knowledgeable.We feel they went the extra mile to get us the vehicle that we wanted. We would highly recommend this dealership.

Terrance Lahiff

Apr 13, 2016

We have purchased all of our vehicles from Walton Motors, Fassett nickel and now Spradley Barr for over 50 years.

John Auld

Apr 8, 2016

2013 edgeservice good and staff helpfulHaving to have a minimum number of characters in order to submit this is extremely IRRITATING as is having to have a title for a review

good service

Mar 29, 2016

WE WERE OUT OF STATE ON VACATION HAVING CAR PROBLEMS I LOCATED YOUR DEALER AND CURTIS WAS VERY HELPFUL. HE GOT US IN, DIOGNOSED THE PROBLEM AND GOT US BACK ON THE ROAD. THANKS FOR ALL YOUR HELP.

padl

Mar 28, 2016

After a shaky start with sales the Spradley management of David Sutherland and Spencer took over and made the purchase process fantastic! David worked very hard to earn our business.

John Hillabolt

Mar 26, 2016

I recently leased a Toyota Prius from Spradley Barr and the whole experience was a good one. But the service did not stop there. On Saturday mornings, you can go in for one-on-one instruction on how to work the electronics such as voice commands, how to show displays on the screen, set up controls. I had about a 45 minute help on the basics of working with the displays on the computerized settings and it was a really big help. Once again, the staff is eager to please and they are really interested in good customer relations. I highly recommend Bob Mormon, who helped me and who has worked with me in the past. You can't go wrong with Spradley Barr.

stephanie chappell

Mar 26, 2016

Brandon D. and Travis B. were friendly, courteous, informative. They worked hard to get my deal done. It was a pleasure working with them. True Professionals. Thank you.

Jani Peterson

Mar 24, 2016

2015 Highlander. Service Dept was very helpful and timely in their service.

John Hillabolt

Mar 22, 2016

I have been doing business with Spradley Barr of Cheyenne, Wyoming for 10 years and I keep going back to buy another car because it is such a pleasant experience. They dealt with me in a professional manner and with great respect and courtesy. They were very helpful in getting me to the point I wanted to be. I highly recommend Mr. John Austin, with whom I worked, and after the sale he went over all of the controls in the car with me, which I greatly appreciated. I have never had anyone spend so much time with me to make sure I understood the basics of the car. Spencer Gordon was very helpful in explaining how a lease works and helping me get the coverage I needed. And Travis Brown, the finance manager really helped me decide what they could do for me to get where i needed to be from the financial end of it. I must also say that the service department is absolutely tops and I would never take my car anywhere else for the quality of service they provide. Everyone associated with Spradley Barr is exceptional. I highly recommend them. I will always go back.

Bonita Legerski

Mar 21, 2016

I am so glad that I purchased my extended warrenty when I bought my new Fiesta. The oil change and 5000 mile check up were done with no cost to me.

Debbie Herndon

Mar 21, 2016

Very Professional and courteous. Very clean facility and trained technicians.

Jerone Johnston

Mar 21, 2016

2013 Camary....got in and out within an hour for oil change and tire rotation...can't beat that for service. Outstanding

Maxine Morgan

Mar 21, 2016

We leased a 2016 F-150 truck. Everyone was just wonderful and made my life very easy. This is my 4th purchase through Spradley-Barr. They treat me like family. I've dealt with a lot of dealerships in my life, but this dealership is by far the best.

Nanette Carney

Mar 21, 2016

Very fast and professional service. It's nice to drop off your car and they take you where you need to go while they service your vehicle. Thank you!!!

Phillip Styron

Mar 21, 2016

I brought in my 2011 Ford Edge for a drivetrain service and the technicians did a good job and the staff was great.

Samuel Harris

Mar 21, 2016

The staff was amazing they buckled down to get me accept and into brand new 2015 ford focus. Worked out awesome and were flexible.

d3

Mar 17, 2016

No one likes the car buying process. This was an exception. Dwight (sales) was respectful and personable, very low pressure. Mike (manager) went out of his way, and was fair and honest. Spencer (finance) not only closed out the deal quickly, but he worked to get me a better rate than I'd been approved for. They didn't budge much on the original sale price (it was a good price to begin with), but they did give me more than I was expecting on my trade. One thing I was dreading, that didn't happen here: during the close-out, I'd get pelted with a bunch of nickel-and-dime extras. In fact, they agreed to go over-and-above our original agreement! People in Cheyenne tend to think they'll always get a better deal in Colorado. After buying in Brighton, Denver, and Cheyenne, I can attest that based on the overall process, the integrity, and the fairness...the folks at Spradley Barr win hands down. Sure, if you like haggling over undercoatings and iffy extended warranties just to (maybe) save a grand or two, then you might prefer the CO dealers.

d3witt

Mar 17, 2016

No one likes the car buying process. This was an exception. Dwight (sales) was respectful and personable, very low pressure. Mike (manager) went out of his way, and was fair and honest. Spencer (finance) not only closed out the deal quickly, but he worked to get me a better rate than I'd been approved for. They didn't budge much on the original sale price (it was a good price to begin with), but they did give me more than I was expecting on my trade. One thing I was dreading, that didn't happen here: during the close-out, I'd get pelted with a bunch of nickel-and-dime extras. In fact, they agreed to go over-and-above our original agreement! People in Cheyenne tend to think they'll always get a better deal in Colorado. After buying in Brighton, Denver, and Cheyenne, I can attest that based on the overall process, the integrity, and the fairness...the folks at Spradley Barr win hands down. Sure, if you like haggling over undercoatings and iffy extended warranties just to (maybe) save a grand or two, then you might prefer the CO dealers.

slade

Mar 17, 2016

Probable the most pleasant vehicle purchase i have ever made. The sales personnel was great. Their staff is so friendly I will always try to go there in the future

athurston0195

Mar 11, 2016

Was happy and very satisfied at this dealership. Our second time there dealing with spencer and once again it was a great experience . We will surely be back!

Adolfo Torrez

Feb 24, 2016

Purchase of the truck or explorer vehicle was not assertive or pressured,and did purchase the explorer. The staff was more than helpful, and service has been excellent.

Becky Jo

Feb 24, 2016

Bought a Toyota Avalon Hybrid. Bob, Brandon & Travis were great to work with. We have been buying from Bob since 1997. They are so knowledgeable. Great Experience.

Jeanette

Feb 22, 2016

When entering the service shop I was immediately and graciously greeted by the assistant service manger Zack Stewart. Zack offered me help with deciding on what I needed to have serviced with my Lincoln Towncar - He made sure that my oil change alert on my dash was reset, that my oil change was propertly completed and that a through inspection was done. He sat down with me and gave me a thorough feedback on the inspection results. I was very satisfied with the excellent service Zack gave me. I felt confident that I was in the best of hands when I left the dealer. Zack is a great representative of the Spradley Barr dealer. They are fortunate to have him on their team. Excellent CUSTOMER SERVICE!

Francis Dennis

Feb 18, 2016

The service people were friendly and helpful. My only complaints are the windows weren't washed and the truck vacuumed.

Michael Noland

Feb 18, 2016

Everybody in service dept is great to work with, Did a great job.

dancer428

Feb 15, 2016

I just have to let people know how well I was treated by Jordan Martin and Kevin Harris at Spradley Barr, Cheyenne, WY. They really worked hard to make the deal work in a payment I could afford for my beautiful 2014 Toyota RAV4. I will be telling everyone what great service I received from these two wonderful men!!!

Theodore Dunn

Feb 13, 2016

Excellent fast service and kept me fully informed.

JUDYDRUDGE

Feb 12, 2016

I saw a car advertised online, went to look at it and drove it home in an hour! The best new car sale I've ever made!

Cathy and Steve Anderson

Feb 10, 2016

We decided to purchase our new Ford PU in Cheyenne. We have since sent several referrals to Kevin Harris, who excels in customer service. Seth Perriton and the service department have also provided excellent service, with Seth helping (after closing time) to check a low tire pressure one evening when I had to travel for a family emergency. Rob Elder was great, and did all of the paperwork and follow up that he said he would. I send many folks to your dealership, and will continue to do so with such excellent treatment.

Marifel M. E.

Feb 10, 2016

I was thankful on how they approved me on car financing when I have no credit score at allsince I am new to this country. ( 10 months here )I first talked to John Austin on the phone for inquiry and then said I am pre approved on a certain amount but then I talked to him again the next day to be sure that I am really approved ( since I need a car badly ) before I come to see him on his office for a deal.He surprised me of saying I am approved with the brand new Toyota RAV4 2016 XLE, shockingly expensive I know for me cause I just wanted the 2014 or 2015 model of either RAV or Highlander or even with a low mileage on it thats the only one that I can afford this time.But yeah thanks to his manager Travis Brown for the approval of my car lease. ( lease then buy! )I will recommend your company for the new comers whom has no credit scores at yet to visit you.Thanks!Another happycostumer here...

Christina Straw

Feb 9, 2016

I had some troubles with my new vehicle not working properly which was frustrating and caused inconvenience. However Bob Mormon who sold me the car did everything possible to make the situation more bearable. He even went as far as to come pick my vehicle up from me at work to take it in for repair. Bob is a great asset to Spradley Barr, he is the reason I would come back to purchase another vehicle there in the future.

Sandy Vetter

Feb 7, 2016

Service is always good. Staff goes over everything that is going to be done. Letting me know ahead of time if something else comes up.

Martin Gill

Feb 5, 2016

Helpful, low pressure, professional service writer and tech's in the quicklane

McCoy Robert

Feb 3, 2016

The service staff at Spradley Barr helped me out during a road trip. They were courteous and competent and fast. They worked miracles to replace my two ruined wheels even though replacements were not in stock. Facing a four day delay to get factory authorized parts shipped in, I was in and out in about three hours! These guys saved the day - and my entire trip. I cannot thank them enough. They are FANTASTIC!

Richard Hillegas

Feb 2, 2016

Purchased 2015 Ford F150. Excellent service and helpful staff, couldn't be friendlier. Answered all my questions and worked with me on the trade-in. My wife was impressed as well. Thanks Spradley-Barr!

anotherhappycustomer

Feb 2, 2016

I got a great deal on a new Toyota Highlander recently. I was able to shop at home for a change instead of having to make the trek down to Colorado. Brandon has been very energetic and has gone out of his way to provide excellent customer service. His manager Travis also made sure to locate the exact car that I was shopping for. They were both very good about returning my email inquiries.

Jeramiah Spier

Feb 1, 2016

I have a 2014 hyundai sonata and had an oil change done. It didn't take long, maybe 30 minutes. I'm always grateful for the little extras like carpets vacuumed and a much needed car wash. Little interaction with staff but everyone was nice as usual.

Mikamart

Jan 30, 2016

I didn't purchase a vehicle recently from Spradley. I went to get my vehicle maintenance completed. The service was ok. They didn't vacuum it out like they normally do.

Donald Pearson

Jan 28, 2016

Excellent and friendly service. Had exactly what I was looking for.

happycustomer14

Jan 28, 2016

As soon as I walked in the door Curtis made me feel welcomed! I had several questions and he was happy to answer them. I will definitely be back and recommend Spradley Barr to everyone I know!! Thank you Curtis

Yoda

Jan 27, 2016

I have taken my truck to the Spradley Barr Quick Lane for the last four+ years. Since he has been in this position Seth and his crew have consistently serviced my truck in a timely manner with no problem. I am satisfied with their efficiency and professionalism.

Berry Kirkpatrick

Jan 26, 2016

it's close to home. it's quick and the folks are always friendly and helpful.

Brianna Palumbo

Jan 26, 2016

Leigh was especially helpful and didn't push us for time. We enjoyed our experience with your facility.

Kenneth Lemoine

Jan 26, 2016

Both the sales person and Finance person did a great job.

Mary Ackatz

Jan 26, 2016

The service staff is awesome. I arrived early for my appointment and they did not complain at all. They took me in the turn I was to go in. I was completely satisfied with the work they did. They changed oil, rotated tires, checked all the fluids, and did a safety inspection, as well as vacuuming the interior and washing the outside (which was filthy due to our dirt streets where I live). It was certainly worth a little extra time to wait to have all that done, and, I know they were very busy. There were several people in the waiting area, in addition to the military gentleman who got a lift to work. I am very pleased to give them top billing. They are always super friendly as well, which goes a long way when you are having a bad day. Thanks to all of you!!!

William Thomas

Jan 26, 2016

I was in a tough spot with no keys to my pickup due to my own mistakes. Everyone at the dealership empathized with my situation and got me back on the road in a very timely manner. My heartfelt thanks goes out to everyone in the Service and Parts Departments for taking care of me during an embarrassing time.

Margi Finnegan

Jan 25, 2016

We purchased a 2016 Lincoln MKZ. Bob Morman was the salesman, and he was great! Bob "walked us through" and explained all of the features of our new car, which was of great help to us! We wanted a specific color and he was able to locate a car in the color we wanted at another dealership in less than 24 hours! He then delivered it to our home, and spent time going through the owner's manual talking about the "highlights" of the car. When he left that day he said to call him anytime and he would more than happy to answer any questions! We had a very pleasant experience and we will definitely return to Bob Morman at Spradley Barr again in the future.

Martin Curran

Jan 25, 2016

Was shocked at how short a time it took. Facility was very clean but the waiting room was a bit dirty. It is winter time but that when extra special attention needs to be given. I waited in the sales side which was a lot nicer. Not sure what that says about how a customer is treated after a sale but it did seem like a stark contrast.

Skepsis3

Jan 23, 2016

Took my 2003 Matrix here a few times for recalls and periodic maintenance. kinda pricey but it's a dealership. You get what you pay for and I've received nothing less than top quality.

Arnold Garcia

Jan 22, 2016

Great experience , friendly staff and easy to get car I wanted, and ready for me same day no wasted time.

Scott Miller

Jan 22, 2016

I had a non-functioning rear window element and a gas cap flap that came unhinged. I was able to get them repaired/replaced with my extended warranty, and everything is working as good as new.

Melanie Smith

Jan 21, 2016

Robbie & Adam were amazing and very helpful. They made the entire process easy and convenient. Thank you!

C Shepherd

Jan 20, 2016

Colby was a wonderful salesman! He was very helpful, insightful, and a pleasure to purchase a 2016 4 Runner from! Travis was also an awesome manager who really conveyed a sincere approach and appreciation of our business. I highly recommend Spradley Barr Motors!

Julius Deaton

Jan 19, 2016

Ford C-Max and service was excellent. The staff was very helpful and knowledgeable.

Ann

Jan 18, 2016

It took a little longer than expected, but that was because the staff member who helped me took time to track down my warranty, that I had forgotten about. Thank you!

Michael Budzinak

Jan 18, 2016

Prompt, friendly service. Thanks. At least 50 characters, really? Need to fix this screen edit!

Scott Skelton

Jan 18, 2016

Excellent service. Fast, friendly and knowledgable. I was in a schedule crunch when my truck battery died. They were able to look at, fix and even complete an oil change on a moments notice. Excellent service across the board. Thank you.

David Crane

Jan 17, 2016

they went the extra mile and fixed the grab handle for my husband, who is handicap. thanks...

Roxie Miller

Jan 16, 2016

Lee Clay has provided continuing excellent customer care since we purchased our 2014 ford expedition. We expect Kevin Harris to have the answers to our questions and he does not disappoint us. Bryces knowledge of the cell phone and car phone system was terrific. Thanks to Lee Kevin and Bryce. Don't know the names of the two gentlemen working the service desk but they were courteous and helpful. We really like our truck. Gib and Roxie Miller

Barbara Carbajal

Jan 15, 2016

Love the idea they get you in like NOW!Price a little high.

Michael Kruize

Jan 15, 2016

my first time having my new truck serviced. very courteous and friendly.

Jeremy Smario

Jan 13, 2016

Leigh and Kevin not only went the extra mile, but made it so easy and seamless that out of the vehicles I have purchased this was the easiest. In the future I will make a point to go back to them as well as recommend my friends to them.

Mike Carter

Jan 12, 2016

I love you guys, I don't give perfect scores because things can always be better, but you guys are damn near perfect! I don't have to worry about anything when I come into Spradley Barr, service is great and the facilities are top notch. As a military member, its crucial to find a good service center for my vehicles and im so happy to have found SB! Every one of your tech/managers/parts guys have been friendly and willing to talk intelligently on questions/concerns I have. Thanks for all you guys do and I look forward to getting more work done!

Debbie Russi

Jan 11, 2016

This time, Gentlemen at the counter was very helpful and let us know how many oil changes we had left on our contract.

Kenneth Spear

Jan 11, 2016

Just had oil change but they did do a recall I wasn't aware of, so that was a positive.

Rodney Southworth

Jan 11, 2016

Last year I purchased a 2011 GMC Terrain. The service I have been receiving from Spradley has been very good and I am very pleased with my GMC.

Shareen Muldrow

Jan 11, 2016

Not always the fastest but definitely the best! I would always recommend to everyone to buy at Spradley and always use the services. Everyone is always friendly and professional.

Nancy Boese

Jan 10, 2016

Final detail left numerous scratches on the black plastic panels surrounding the windows. Oh well, nobody is perfect. Would advise new buyers to skip the detail.

fireguy

Jan 9, 2016

Took my 2008 Tundra in for new rear brakes. I had received a quote from another shop for $419, yet was charged $199.95 for the parts and work at Spradley Barr Motors. Not only did I save $219, but I got in and out in exactly the time quoted, along with having original Toyota parts. I would highly recommend this shop.

Charles Teasley

Jan 7, 2016

No problems, the service staff is very helpful, answering any questions I have.

Michael O

Jan 7, 2016

I needed to but a new truck before the end of the year, and with little time left your salesperson found the right truck and got the deal done in time. Well done.

MRSQUACKDAWG

Jan 7, 2016

friendly and professional staff. Took my lifestyle and budget into account.Love my new Accent! Was not so happy with my experience at Hyundai of Greeley.

David Barker

Jan 5, 2016

We bough a new Fusion. Sales person and finance officer were easy to work with and gave careful and thorough explanations of their parts of our purchase. We appreciated that there was no "hard sell" to the process. Since we have had the car just a half of a day, we cannot speak to the product itself at this point, and we are learning how to use what we have.

Sandra Heckman

Jan 5, 2016

Thank you for taking such good care of my car. The staff there are very helpful and they always try to work with me in regards to convenience.

Carowner

Jan 5, 2016

He lies to women and tells you that you need parts or service that aren't in the priority report. Coincidental that they make a com.soon on parts they sell.

CHARLES.YOUNG.II

Dec 31, 2015

Spencer and Danett were great to work with! I would recommend them to anyone. They really worked to earn my business and it made the difference for me to go with them over other dealerships and brands.

Joyce White

Dec 30, 2015

I would like to say a special thanks to Rex what an amazing person who actually heard all I had to say and got me into something that I was 1) comfortable with 2) in my limit and lastly who actually committed no matter how busy he would stop and answer questions. He walked me and my husband through every step and I have to admit if he wasn't the person who helped me I probably would have not purchased the car. So many thanks over to Rex

grandma9

Dec 30, 2015

Flat on fleet vehicle. Seth sent Chris to UBS to air tire so we could drive to Spradley for repair. Super service. KUDOS TO BOTH.

LoveThatNewCarSmell

Dec 30, 2015

I had a nice, no pressure buying experience. I came in to buy a specific vehicle, but it was no longer there. My sales guy found what I wanted in Fort Collins and had it in Cheyenne the next day. Being a single female , I wasn't sure what to expect from the car buying experience. But all my questions were answered, and I was carefully shown all the features of the car. I hate to negotiate, so time will tell if I paid too much or buying an extended service contract was a mistake. I hope not. I'll let you know...

Roxanne Parsoneault

Dec 29, 2015

Cristin was professional and service oriented. She took care of us with professionalism and sincerity.

Cadigrl

Dec 29, 2015

Seth was extremely courteous and helpful even though my car only required minor service. I appreciate his willingness to service a vehicle that wasn't purchased at the dealership, and that he treated me with as much care and respect as any other customer.

Jason Ostrowski

Dec 28, 2015

I purchased my F 150 and I have always taken my vehicles to Spradly Barr. Great service and they always treat me as if I am the only customer they have.

Meghann Rohn

Dec 28, 2015

They got my vehicle in for the oil change it needed quickly.

Broncos Fans

Dec 26, 2015

We dealt with 4 different salespeople and they were all authentic and enthusiastic about getting us into the vehicle we wanted. Not pushy which was nice as we have had battles with dealerships in Denver. Great experience.

Vicki Lawson

Dec 25, 2015

The service was great. I had to have a mud flap ordered and replaced and the service department asked me to just drop in when it was convenient. When I did stop in, one of my windshield wipers had broken and they repaired that as well. The cost was completely reasonable, the time it took to have it done was appropriate.

Addison Beach

Dec 24, 2015

Service on our 2015 Edge was great and the staff is always helpful.

Leon Pierce

Dec 20, 2015

Leon Pierce 2012 Camray purchase and services have gone smooth

Sharkwalker

Dec 18, 2015

I'm terrified of car dealerships, having bought into the ideological misconception that they exist only to make money. Unfortunately, I bought a new car at a dealership which wasn't Spradley. At 12,000 miles my car began to fall apart. The other dealer refused to cover many of my repairs under warranty and even broke my skid shield. When I asked them to fix the skid shield, they used duct tape to hold it together.Skip ahead to this week. During a snowstorm, my skidshield dragged through some snow and the tape tore off. Parts of the shield were pushed up into the exhaust and melted, creating a chemically smell. Other parts of the shield dragged in the ground, making it impossible to reverse and drive in the snow.The next day, I went to Spradley Barr and Seth took great care of me, changing my perception about car dealerships. Spradley is honest and caring. They put me before making money for the company. My anxiety levels dissipated within an hour from the time I first arrived. My car is fully functional, again; and I will never take it to anyone else.

Melissaq

Dec 15, 2015

We recently bought a car and brought it in to have the tire looked at. Seth was very helpful and went above and beyond to accommodate us.

Kenneth Lipps

Dec 14, 2015

Very nice place, will definitely recommend to other people and will return!

Mark Burton

Dec 7, 2015

I have a 2015 Toyota Tundra and this was the first scheduled inspection of the vehicle. The service and very courteous staff were excellent as always. I've had service done by these folks for years and it is always done with professionalism.

Renee Conner

Dec 7, 2015

I totaled my car in an accident and was not prepared to buy another car. The whole process made me nervous. I worked with Brandon Dominy and he walked me through the process and made it extremely easy and comfortable. The amount of time that everyone took explaining everything was fantastic. I love the extended warranty option as well. I chose a certified used Mazda 3 and it looks brand new even though it's older! I have piece of mind knowing that if anything happens, I will be taken care of. I will never go anywhere else!

Connie Todd

Dec 5, 2015

I showed up for my appointment, and they told me I was a couple days early. So I said I could bring it back, or it could sit for a couple days till they have time. They told me it was no problem at all, I got a call later in the day it was finished. I was totally surprised sure didn't expect to hear back from them so soon. Absolutely best costumer service I've had here yet in Cheyenne.

David Grant

Dec 3, 2015

I just needed an oil change and tire rotation. The guys at quick lane were very friendly and took care of my car nice and quick. It was freezing out so I really appreciate that they still were very thorough. Thank you

Lynn Harward

Dec 3, 2015

Took the car in to have tires put on and the job was done long before I said I would pick up the car. Staff great

Marcia Henry

Dec 3, 2015

First oil change and check-up went fine. Car washed. Everyone was polite and friendly.

CR 23

Dec 2, 2015

My Hyundai had a recall and since I purchased it at Spradley Barr Cheyenne I scheduled an appointment to have it looked at. The recall notice stated that it would take 1 -2 hours to fix in the event that was needed. However, when I showed up for my appointment (I live 3 hours away) Jerry informed me that he didn't have me down and that they didn't have the parts on hand if indeed my car needed to be fixed. No problem ~ I enjoy visiting Cheyenne so scheduled another appointment day. Two weeks later I dropped my car off at 10:45 to have it inspected. Thought I could run some errands while in the big city. Waited 30 minutes for the shuttle car but it never showed up. Talked to Blaine in sales - he was wonderful - and he dropped me off where requested. Three hours later (at 1:45) I returned back , by shuttle this time, to pick up my vehicle only to be told it wasn't ready yet. Told Jerry that I understood but wasn't happy that it wasn't done. Because the shuttle wasn't available I walked over to the Home Depot. I returned back to the service center around 3:30 and guess what??!! Vehicle still wasn't ready to go. I was extremely unhappy at this time and tried to talk with Jerry but he walked away. I then visited with Scott - great person - who tried to help out. He didn't have an explanation for why it was taking so long. My car was finally ready at 4:25. I never expected that this service would take so long!! My suggestion would be for S-Barr to making courtesy cars available to out of town customers.

Roger Williams

Dec 2, 2015

fast and complete service as expected every time. Why 50 characters?

cj23

Dec 2, 2015

My Hyundai had a recall and since I purchased it at Spradley Barr Cheyenne I scheduled an appointment to have it looked at. The recall notice stated that it would take 1 -2 hours to fix in the event that was needed. However, when I showed up for my appointment (I live 3 hours away) Jerry informed me that he didn't have me down and that they didn't have the parts on hand if indeed my car needed to be fixed. No problem ~ I enjoy visiting Cheyenne so scheduled another appointment day. Two weeks later I dropped my car off at 10:45 to have it inspected. Thought I could run some errands while in the big city. Waited 30 minutes for the shuttle car but it never showed up. Talked to Blaine in sales - he was wonderful - and he dropped me off where requested. Three hours later (at 1:45) I returned back , by shuttle this time, to pick up my vehicle only to be told it wasn't ready yet. Told Jerry that I understood but wasn't happy that it wasn't done. Because the shuttle wasn't available I walked over to the Home Depot. I returned back to the service center around 3:30 and guess what??!! Vehicle still wasn't ready to go. I was extremely unhappy at this time and tried to talk with Jerry but he walked away. I then visited with Scott - great person - who tried to help out. He didn't have an explanation for why it was taking so long. My car was finally ready at 4:25. I never expected that this service would take so long!!My suggestion would be for S-Barr to making courtesy cars available to out of town customers.

Dennis Leinart

Dec 1, 2015

Took my f250 in for an unscheduled oil change on a friday. It was done quickly. Very satisfied. Plus it was free under the 2 years free maintenance.

Car guy Rick 1957

Dec 1, 2015

Great experience! Nice people. Love our new SUV! Very helpful and understanding with our new car buying. We always buy our new vehicles at Spradley Barr in Cheyenne!

Gwendolyn Stout

Nov 30, 2015

Our Honda was serviced. When we went to pick up our vehicle I had to ask an employee come and turn off the warning lights. I kind of figured that would have been done before pick-up. I also miss the car washes we used to get.

BobbyZ

Nov 30, 2015

Just came in for a simple oil change, Seth took care of us and was super friendly and handled everything very professionally. He had a few suggestions of things we might want to do, but wasn't overly aggressive about getting us to do them which is a huge plus. He took the liberty of finding quotes for everything and said if we could find it lower he would match that, but again, didn't twist our arms about anything and only performed what we came in for with no hassle. Finally, I accidentally left my phone behind and Seth held onto it for me and kept it safe until I returned to get it, which was actually a few minutes after he normally would have closed. All around just incredible service and super easy to deal with, and can't thank him enough for going above and beyond to protect my property which I foolishly left behind. Definitely will go back to deal with him, especially when we get the work suggested to us done! Great service and greatly appreciate having dealt with him!

CJ

Nov 30, 2015

Spradley Barr of Cheyenne has a wonderful, knowledgable, efficient staff! They were diligent in assisting us find the right vehicle with just the right features that fit our needs. Cristin in sales was so comfortable to work with, and she went the extra mile to see that we got the car we'd be happy with, and we are! I will definitely be returning to this dealership when we are ready for a new car. And Ford is a company America can be proud of. Love the features of my new Explorer! Safe, beautiful, high tech, and comfortable!

Edward Kassahn

Nov 26, 2015

I have a 2015 Camry that I brought in for routine maintenance. I was greeted by the service advisor and given a wait time. My service was completed before the quoted time and my car was returned clean inside and out

Judy Maclean

Nov 26, 2015

They took my vehicle in right away, was out of there in less than 45 minutes. Went over what they did on the service, but had to ask about the brakes and where were they on getting replaced? Inquired about the cost to replace the brakes, but the Service writer wasn't from the Toyota store and did not bother to try and get the info for me.

Martin Gill

Nov 26, 2015

During a regular service it was noted that the wheels needed alignment. I scheduled an appointment and the Quick Lane people did the rest. THey completed the work on time as promised.

Jerry Lira

Nov 24, 2015

We purchased a 2011 GMC Yukon. We were looking to trade are vehicle in for something bigger and the Yukon fit our needs perfectly. That same day we had stopped at a couple other dealerships and no-one was willing to help us, but Spradley was willing to work with us. The staff was friendly and helpful. The only suggestion I would have is they should provide additional keys to the customer. The Yukon only had one key, it would have been nice to have two sets of keys.

Huntinggirl40

Nov 24, 2015

After getting new tires on my car the price I was quoted was different than what was the total when I went to pay. Curtis did a fabulous job and got the total down to what I was quoted. I will always take my car out to Spradley Barr to get serviced. All of the workers are friendly and they try not to make you wait several hours for your car.

James Delzeit

Nov 23, 2015

I received a very polite greeting. I was given an honest estimate. It was a pleasant experience. The seating could use some updating.

Patrick Day Pc

Nov 22, 2015

Dealer worked hard to get what I needed and approved.

Patricia Lunsford

Nov 19, 2015

your manager made a great effort to get me done, while my disabled daughter was in respite.

William Woodward

Nov 18, 2015

The staff was great! They serviced my pickup, washed it, and returned it in a timely manner.

timkink

Nov 18, 2015

5 stars all the way! Very friendly exceptional service great price quick and easy very painless. Very professional clean waiting area clean bathroom. Will come back

Rhonda Smith

Nov 17, 2015

I was greeted by a friendly employee right away. He told it would be about an hour and 15 min wait time. To my surprise it was done in just under an hour. I will only trust my Ford truck to Spradley Barr Ford for any maintenance/preventative work.

Larry Sorensen

Nov 16, 2015

Got me right in and the wait was very reasonable. Employees were very nice.

Anita Lucas

Nov 15, 2015

Service always friendly and carried out in an efficient manner.

Maryn Levi

Nov 15, 2015

Staff was great, got me into a new car with nothing down right when I needed to be back on the road!

Cindy Ridge

Nov 11, 2015

We purchased new tires for our Toyota Yaris. The service department helped us choose the correct tires for our car and installed them. The Toyota representatives in the Service Dept. are always friendly and professional. The waiting area is comfortable and it is nice that they have free bottles of water. We have never had any trouble with the Toyota Service Dept. and have always been satisfied with the work done on our cars. Thanks for all your hard work!

GRUMPYANDSNOWWHITE

Nov 10, 2015

Trenten was great to work with and made buying a car easy. Thanks Trenten for all your help. We would recommend Trenten and Spradley Barr to everyone.

Robin Benitz

Nov 9, 2015

There were no issues, I dropped my vehicle off in the morning and received a call when it was complete. The vehicle was washed on the outside but they completely missed the inside. just kidding. about the inside, the outside was washed.

Ctismo

Nov 9, 2015

Spencer and Kyle were a big help. Much appreciated for everything. They took the time to find a fit for my 16 year old son, who loves the car very much.

Daniel Perdue

Nov 7, 2015

I have purchased vehicles from your dealership in the past, but this experience was the best. I was undecided regarding the type of vehicle I needed and Bob Morman took a great deal of time with me to make sure I was looking at all the different models in your dealership. My decision to buy the Hyundai Tucson has come with no regrets, as I am extremely satisfied with the vehicle.

Edith Vosler

Nov 7, 2015

Things went just fine. The computers were all reset..Thanks alot, so I'll see you in February for the next service time....

C_WICK26

Nov 6, 2015

Awesome dealership with excellent people to work with. Very friendly staff and service department. Will be going back for any vehicle needs or to purchase another vehichle. They treat you as a friend not an acquaintance.

jspiek

Nov 5, 2015

I just purchased my 2013 Raptor from Laramie Peak motors in Wheatland, they told me all services were completed and it was good to go. less than 500 miles and I took it to Spradley Barr for a front end alignment that was not done at Laramie Peak. What the service department also discovered was the transmission, transfer case, rear diff, and power steering were not serviced, a $900 bill and potential damage with further driving could cause. I can now go back and fight for what is right, and Spardley Barr has allowed that, thanks Seth!

Holly Steinkraus

Nov 4, 2015

This was the first vehicle purchase for my 21 year old daughter. She applied for her own loan and saved for the down payment. Carter was simply amazing. I told him this was a learning experience for her - first car, first loan...and so on. He took the time to teach her everything she needed to know about the car buying process. He spoke directly to her. I was present in the room but everything was directed towards her. He explained extended warranties, gap insurance, how the paperwork is laid out, what to look for with future car purchases. He treated her as his own daughter. I truly appreciate the time and effort he took with her, and will send many more people his way. Thank you for a pleasant experience!

Adolfo Torrez

Nov 3, 2015

The staff was prompt and friendly taking my request for service required. All was done in a reasonable amount of time with release and report of the service performed. Well done!! Thank you.

Elizabeth Guadarrama

Nov 3, 2015

Jeff Jack and Kevin Harris were awesome!! Super nice, professional and helpful. The whole experience was great and I LOVE my Lincoln Aviator. Will definately recommend anyone I know to come to Spradley Barr. Thank you!!!

coreydavid

Nov 3, 2015

If you want to avoid all the hassle of car shopping from a dealer, get in touch with Leigh from Spradley! I have been looking around for a vehicle for my wife for the past month, and I have had to deal with quite a few car salesmen. Leigh took a completely different approach from what I was used to. He was upfront and honest about the vehicle I was interested in, and not once did I feel any pressure to make an offer! When I decided to purchase the Sequoia, Rob Elder took care of the finance details. It was quick and painless! When our family needs another car, I will be giving Leigh a call.

Joseph May

Nov 2, 2015

We had our 2010 Ford F-150 serviced last week and were surprised at how quick the vehicle was taken in and the process started. The staff were friendly and helpful and we were on the road again in no time. We will be coming there for all future service.Thanks,Joe

Michael Rippy

Nov 2, 2015

I purchased a 2015 Lincoln mkc and I'm very satisfied with it and everyone at the dealership was very helpful..I won't go anywhere else to buy a vehicle...

Theodore Dunn

Nov 2, 2015

As always Steve was ready for me and very courteous.

Natalia Dolan

Nov 1, 2015

Staff was very helpful and honest. We got a Ford F-150 lariat!

chrissyt

Nov 1, 2015

We had a great experience working with Brandon D. and Travis B. Both were very knowledgeable, professional and enjoyable to work with. They had us in and out very quickly, which was fantastic! Prior to this purchase we had our vehicles serviced at this dealership and have always been pleased.

Otis Halverson

Oct 30, 2015

Not much to say. You did what I wanted, apparently causing no problems in the process.

hargett

Oct 30, 2015

Courteous and friendly with emphasis on a professional non-aggressive sales manner. Salesman Brandon Dominy was great and very patient - I would buy from him again! This is my 4th Toytoa purchased at Spradley and I continue to very satisfied with the quality of staff at this dealership. You have made a life-long customer!Note this review website does not offer Toyota as a vehicle brand selection.

Gary Howell

Oct 29, 2015

Average service. They changed oil, rotated tires, checked brakes. They washed outside of my car. I waited in the area they have designated for customers. No coffee or hot water for tea that I could find. Magazines were out of date. Good thing I brought my own book to read. They had my car serviced for $69 and it was done within the promised time. When I started the car (2009 Prius) the maintenance required indicator was still lit on the dash. They had to come out and take care of that.

Dan Hough

Oct 28, 2015

THIS SERVICE WAS QUICK AND EFFICIENT. DURING THE SERVICE INSPECTION A BAD SHOCK WAS FOUND AND AN APPOINTMENT WAS ARRANGED FOR IT TO BE REPAIRED AT A CONVIENT TIME FOR ME.THANKS

Fordman since 1963

Oct 28, 2015

I did not purchase this vehicle from Spradley Barr so I was a little concerned when I took my 2011 Edge in for an oil leak. Anthony was extremely helpful and wanted the service tech to determine the issue so we could determine how to proceed. To my benefit the problem was covered under to drive train warranty which resulted in no out of pocket expense. I have had service experiences with other dealers where I did not purchase the vehicle and although the addressed the problem, the service was placed on the back burner. This certainly not the issue with Spradley-Barr, the service was fast, accurate and everyone I encountered was extremely polite and very professional.

minnemoline

Oct 28, 2015

Our salesperson, Jeff Jack. was over the top helpful. We changed our mind several times on what vehicle we wanted to look at and he went and brought each of them to the door so we could look at them instead of wandering all over the dealership! He stayed way beyond closing time and that is what helped us determine that we were going to purchase a vehicle in Cheyenne.

Melyssa Ash

Oct 27, 2015

Brandon was awesome! I really appreciate his patience with me and for his time. I love my car I will definatly be using them again. ^-^

Mely1414

Oct 27, 2015

I had a very pleasant experience here. I have never bought a car from a dealership before so I was nervous. Brandon was the one who helped me and he was awesome. Let me know everything I needed to do and was very patient with me. I will definatly be using them again

Nicole Stratton

Oct 25, 2015

I was dealing with great people! I felt like family. Very proud of that dealership I can't wait to send people that way to buy cars!

appreciative customer

Oct 23, 2015

We've had several experiences with the service department and they've all been excellent. They are accommodating with scheduling appointments, service our vehicles in a very reasonable amount of time and each staff member we've work with has been top flight.

Christopher Tarr

Oct 22, 2015

I loved the experience at spradley barr!!! The staff was amazing and knowledgeable. I've dealt with a lot of dealers in my past and I have never had the experience that I had a Spradley Barr. I would recommend them to everyone and the next car that I ever purchase I will be back to Spradley Barr

Walter Schaefer

Oct 22, 2015

Had a real good experience. Yall got me in and out fast.Only thing yall need is to offer free coffee.

Jeanette

Oct 22, 2015

OUTSTANDING CUSTOMER service by CURTIS HIGGINS friendly, helpful, efficient, knowledgeable, professional. Curtis is a great asset to this dealership. If I owned a business I would ask Curtis to be part of my business team. He works well with others.

jimrolf

Oct 22, 2015

I brought my 2007 Lincoln Towncar to QuickLane at Spradley Barr for an oil change recently and the service personnel noted that my tires were wearing and my brake pads were in need of replacement. Seth took charge of overseeing the repairs and kept me properly informed of the actions that were being taken. A few days later, I had an alignment problem which he corrected for me within a time frame that allowed me to get to the school where I needed to pick up my granddaughter. When you take such a life-centered item like your car to a service center, and have no knowledge of what's going on back there or ability to understand the complicated mechanics of an automobile, it's comforting to know that the person you're dealing with understands your concerns and cares about you.

JuneBug

Oct 22, 2015

I have been bringing my Corolla to Spradley-Barr Toyota Service Center since I bought it in June of 2008. I have always had excellent customer service from Steve, Mike, and all the technicians who have serviced my car. The folks there are so courteous, friendly, and very knowledgeable. If there's a mechanical concern with my car, they notify me immediately and give me an estimate and/or price for the service or part. Such as a new battery, wipers, or new tires. I am very, very pleased with the Spradley-Barr Service Center team!! I will continue to have them service my car and any future Toyota's I purchase. KUDOS TO SPRADLEY-BARR SERVICE CENTER!!!!!

padl

Oct 22, 2015

I was provided professional and factual advice and service from Mr. Perriton that allowed me to make critical decisions on service of my truck. Thanks to Seth for his personal touch and knowledge.

sink5

Oct 22, 2015

Oct 2015, I bought a demo. The detail person was not in so Jeff Jack cleaned the vehicle. Jeff was also easy to work with. I purchased my previous vehicle from Jeff also Kevin Harris was also great to work with. Thanks!

wyhalo

Oct 22, 2015

I unexpectedly had to buy a new car and contacted Spradley-Barr online with the vehicle info I was interested in. When I arrived at the dealership, Cristin had the car waiting and took great care of me from start to finish. This is the first time I've bought a brand-new car, and I'm very satisfied with my experience! Everybody at the dealership was friendly and helpful, and I never felt pressured. The process of buying the car was so much easier than I expected--I'm so glad I chose this dealership instead of the Ford dealer in my town.

James Haller

Oct 21, 2015

Sales Manager and Sales Lady were both both very help full.

M. Palmer

Oct 21, 2015

Additional problems were found while completing an oil change, and I appreciate those issues being brought to my attention. However, the cost associated with fixing those issues was over twice as much as it would have been at another mechanic shop in Cheyenne so I chose not to have that work completed there at Spradley.When I entered my vehicle after service was completed, everything digital had been reset. All my radio station settings, programmed seat positions, side mirror positions, heater settings, dashboard information that included trip miles driven/fuel used/drive time etc. were all gone. It was as if the battery had been completely disconnected. I've never had this happen on previous visits so I'm confused as to why it occurred this time. This was very discouraging as it took me quite some time to get everything reprogrammed to the way it was before my visit there.

Robert Farr

Oct 21, 2015

Seth took good care of me in the Servicre Dept. There's always an issue proving that I have the Maintenance Agreement, so I'm always charged for the oil change and tire rotation until the manager looks it up and finds that I have the agreement. Seth says that the VIN number was typed in wrong when I signed up for the agreement and hopefully that's been taken care of. Other than that it was a pleasant visit and the quality of the workmanship is excellent.

Mr&Mrs

Oct 21, 2015

The employees at Spradley Barr Ford in Cheyenne were friendly and helpful in our recent car search. It was enjoyable to meet such great people! Our salesman Leigh Clay was thorough in answering all of our questions and finding just the right car for us. He also spent a lot of time going over some of the car's features after purchasing so we could drive away with confidence.

Gary

Oct 20, 2015

I call 3 times. I always was sent to voice mail and never got a return call.

Valued CustomerBrent Nichols

Oct 20, 2015

Ford F150 sales manager and sales person were great! Made the purchase a good experiance.

Betty Shaffer

Oct 19, 2015

Good experience!! Fixed my CD player in car that is still under warranty.

Anthony Miller

Oct 16, 2015

I took my 2015 GMC Sierra to Spradley Barr Collision Center and the experience was awesome! They got my truck in quick an only took 2 days to finish all the work. And to no surprise, the work was outstanding! Body shop staff especially Adam and Robby was very helpful and answered all the questions I had. I really appreciate the customer service I was given. I will most definitely recommend Spradley Barr to all my friends and family for their body shop needs! I can't say thank you enough for the experience. Pass on this great service guys!

Brian Hickman

Oct 15, 2015

I brought my Toyota Sienna to be services at the Quicklane car care. They did a good job, kept me informed and let me know about additional services that should be considered for my vehicle.

Glenn Hughes

Oct 15, 2015

Exceptional service on my 2012 Toyota Tacoma. Steve Corso was friendly, courteous, and extremely helpful.

Marsha Mapes

Oct 15, 2015

2014 Ford EgdeOil change. Very friendlyDon't have that much to say.

Paul Gilpatrick

Oct 15, 2015

Came to have first oil covered oil service on vehicle. Everyone was very courteous and helpful, service was done in full and happy with all of this. Only remark I had was the constant stream of me and others all being told "service done in about an hour". While I was there for close to 2 hours myself. I dont know how long others actually waited. Should be a bit more honest upfront instead of telling the consumer what they want to hear.

redruby

Oct 15, 2015

Great experience purchasing a new Ford Mustang. The Salesman Jeff Jack was great. No pressure, answering our questions, letting us test drive the vehicles. The Sales manager, Kevin Harris, was Great to work with. He made us feel welcome, comfortable and like he really wanted our business. All of the staff was friendly and tried to be helpful.I would highly recommend Spradley Barr Motors in Cheyenne, Wy.

anonymous

Oct 14, 2015

They valued my time. Staff were helpful. As a woman, they negotiated with me and not with my spouse (who was not the buyer) which is important.

DM

Oct 13, 2015

I just bought a 2015 F-150 XLT. My salesperson was very helpful and got me into a truck that I wanted. The incentives from Ford are what made me decide to purchase the truck.

His&Hers Ford Owners

Oct 13, 2015

Very happy with the exceptional customer service provided at Spradley Barr Ford in Cheyenne. Employees who scored top ratings from me during my buying experience were Sales Associate Cristin Sevchuk and Sales/Finance Associate Spencer Gordon. Both employees went above and beyond to make my auto buying experience enjoyable throughout the whole process. Well done!

MERILRUIZ

Oct 13, 2015

The sales staff has knowledge on a variety of makes and models. They listen to your needs and consider your budget as well. They did not try to over sell or talk me into anything.

Jerome Krois

Oct 12, 2015

We rely on Spradley to keep our Highlander in good working order so we can travel safely. We will remember their good service when it comes to replacing it when the time comes. Thank you.

Linda Herman

Oct 12, 2015

I brought in my 2013 Ford Escape for a recall repair. This is the third time I've had to do this and every time your service department has been very courteous and the repair was on in a little over a half-day all three times.

Casperkim123

Oct 12, 2015

We were traveling to Denver from Casper and stopped for lunch in Cheyenne. Our truck overheated and lost all the coolant. We went directly to Spradley Barr Motors because it was already after 3:00pm and they close at 4:00pm. Fortunately Seth Perriton told us he would take care of us. We left the truck and continued with our trip. When we came back Sunday at noon. The truck was ready for us and the ticket explaining all they did was lying on the seat. We had forgotten to give them our credit card and they fixed us up anyway. What a class act!!!! Thank you for saving our weekend Spradley Barr Motors.

Jim

Oct 12, 2015

Actually my experience with Spradley Barr began the night before my visit. My wife and I were coming out of the local hospital and found our car had a flat tire. I have never had to change a flat with this car, so had no idea where the jack was. My wife tried calling a tire store and they tried to help us but really to no avail. Just as I hung up with them, a couple came up to the car next to us in the garage and the gentleman asked if we could use some help. Of course we said yes and he proceeded to locate our jack and replace our flat tire with the spare. He told us he was a mechanic at Sprqadley Barr and if we came in the next day he would take care of fixing the flat. I did go in the next day and Seth Perrington took care of getting our care to the garage and said they w3ould get to it shortly. While I was waiting, the gentleman from the night before, Dennis, came by and recognized me. He personally took care of the repair and I was back up and running in short order and there was no charge for the repair! What more could a customer ask for?

Joseph Gibbon

Oct 10, 2015

My family and I have a Kia from here in Cheyenne. We have never been satisfied with Kia of Cheyenne and we will never go back there. Spradley Barr of Cheyenne, thank you for taking care of us! We will definitely be back with not just our Tundra, but with our Kia as well.To all of the members of the Toyota dealership, Thank You! Keep up the great work!

William Whittle

Oct 7, 2015

Didn't come up to your place to buy a car, needed to get the one I had serviced. Walked around your lot and seen the car that I thought I liked. The salesman came out and wwe took it for a test drive and I liked it. Leigh was a very nice person to work with and got me the car in my budget range.The only downer was that whoever cleaned the car up could have done a better job and I was disappointed that I left the lot with only a quarter of a tank of gas. This is the first car I have bought that I didn't have a full tank when I drove off.

Denny Hall

Oct 6, 2015

They did a great job getting the oil and fuel filters changed at the quick lube for my F250. The service department on the other hand is a disappointment. I had an appointment on 10/1/15 at 8a.m. to have my drivers seat to be repaired and the gaskets on the steering box replaced. This is the first time I've brought my truck in for a repair and will probably be the last. I was called by Anthony on Thursday, he let me know what the diagnosis was and how much it will cost. I let him know to go ahead and repair my truck. He tells me it should be done by Friday afternoon. I stopped by Friday afternoon only to have Anthony tell me the wrong gaskets were ordered and he would get the correct ones right away and his technician was working on Saturday and he would have him get it done as soon as they came in. Here it's 10/6/15 and my truck is still not finished. I understand that parts get sent wrong, in my industry it happens from time to time. When that happens to me, I do what ever it takes to get the right part as fast as I can to make it right with my customer. Even if it means eating the red label freight to get the correct parts in. You can say I'm pretty disappointed.

Sandra Vetter

Oct 6, 2015

Service has always been above and beyond. I do miss Steve Secrest not being at Toyota anymore.

James Mayberry

Oct 5, 2015

I usually am told what the protection level of my antifreeze is however it was not mentioned nor stated on my service record. Given the fact that I brought along a gallon of antifreeze one would have thought the level would have been noted instead of a check mark on the report. Overall the service has been good in the many years I have used Spradley Ford.

Norman Finnell

Oct 5, 2015

The services staff was very helpful. The extended warranty was worthless.

honeybadger

Oct 5, 2015

Recently we (my wife and I) purchased a used pick up through this dealership. we had the very wonderful experience of working with the internet sales person, Cristin Sevchuk. Her bright, down to earth attitude made this a wonderful buying experience.

Jeff Chai

Oct 4, 2015

Very thorough and efficient. We bring our vehicle in and they immediately get the vehicle in. The Service Manager is a complete professional.We have been in several times and switched to them because, frankly, we were tired of the poor quality at our Toyota dealer in Laramie Wyoming. This requires us to drive (round trip) 110 miles per visit but we trust the quality and honesty of the dealership and their technicians because they have never let us down. They also provide a courtesy wash which is a nice finishing touch.

Smiley's

Oct 3, 2015

We purchased a Toyota Tundra from this dealership a year ago and promised ourselves that when it was time for another vehicle, we would go back and we did. We are very impressed with their professionalism and ease of buying a new vehicle. We are always treated with respect, even if it is just getting a question answered. No one is "just a number" at this dealership. No matter who you are dealing with, they always have time for a hand-shake and a story. Great group of people - thank you Robert, Kevin, and Rob. Oh, and I LOVE my new 2015 Lincoln MKX!!!

joseph95

Oct 2, 2015

looked for a car, couldn't get payments right found a truck talking to a different salesman and well everything worked out better then what I wanted and it was a stellar deal and smooth and easy and friendly, thanks Trent

gburke

Oct 1, 2015

I live out of town and wanted some help pricing the right tires for my vehicle. I was able to talk with Seth and figure out what those tires are and how much to have them put on. This is important to me as I need to budget and save before coming in to have this done. I was treated with respect and understanding and given the time I needed to make sure all bases were covered. Thanks for the help, Seth!

Daryl Stoltz

Sep 30, 2015

The work was done excellent, but the wait for 3 hours was way to long for a QUICK LANE SERVICE!! I am not sure what quick lane means if it takes this long. I understand and hour maybe but this was way to long, if it was not able to be done in a short time it should have been told right off the get go instead of waiting and waiting I am sure I got out of there because it was a Saturday and 5 minutes to 4 and it was closing time or it may have been even longer.

William Woodward

Sep 30, 2015

The oil change did not require an app'tment. It took about an hour - not a long wait. Truck came back washed and vacuumed. Great job!

tiarelittle

Sep 29, 2015

Seth Perriton was so wonderful!! I came in with brake issues and described the problem. I wasn't quite sure what was happening, other than the brakes were squeaking and not working well. He told me that I may just need the pads replaced, but it was more than likely that there were other problems based on my description. I told him to fix whatever needed fixed and I'd pay the bill, upon which he told me that he wouldn't proceed with extra work beyond the pads without notifying me first. I really appreciated that approach. He called me about an hour later saying that I not only needed new pads, but also new rotors and asked permission to proceed. I'm so grateful that he kept me up to date and made sure that the work was completed quickly and seamlessly! Thank you, Seth!

John Karabetsos

Sep 28, 2015

Great experience. Staff is very friendly and want to assist.

Linda (& James) Larson

Sep 28, 2015

Its always a pleasure to visit Spradley Toyota. Service has been immediate. Sales and Service (especially Steve Korso) have been so considerate and caring. I am very pleased with all my customer service experiences here.

Doorguy

Sep 28, 2015

I had my old truck in for an oil change and a heating issue. The staff was awesome, friendly and professional. I will always recommend you and your services. YOU have a satisfied customer !

katlewis

Sep 28, 2015

All in all it was a very positive car buying experience. Kevin Harris along with his team were amazing (Dwight, Rob in finance and Trent). Thank you kindly to this great team for their outstanding efforts in making my car buying experience so pleasant. I love my brand new Lincoln MKZ 2016. I could not be happier with the process from cradle to grave. This team of men did an amazing job in finding me the perfect car. They listened to my needs, wants, wishes and desires for a new car and I am thrilled. Thanky you to them all. I would highly recommend this dealership and this team for car buying!! Nothing negative, all very positive!

Raymond Kiser

Sep 25, 2015

We own a 2014 Accent (hatchback). We bought it at Spradley Barr, and they've had great customer service from beginning to end! I recommend buying and getting your car serviced from them. :)

Allegra Ramey

Sep 24, 2015

I'm always taken care of, everyone has been attentive, no complaints. Thank you!

smf64

Sep 24, 2015

I went in to Spradley Barr looking for a 2015 F-150 Platinum & they didn't disappoint! The salesman, Robert Salazar, provided amazing service ... without being pushy, but always ready to answer my questions & find me what I was looking for. Once I'd narrowed it down, they found me the exact vehicle & had it at the dealership within 24 hrs! Post-sale interactions were equally good and Kevin Harris (Ford Sales Mgr) helped Robert make sure everything went smoothly.

Albert Tharp

Sep 23, 2015

We were just looking when Carter approached us and asked a lot of questions on what we were looking for. He assured us that he would find us what we wanted. He brought down a couple of F-150s and we were sold on the Turbo charged, XL and we leased it that day. Since we weren't expecting to buy or lease on that day, we hadn't cleaned up our F-150 turning it in and needed to get our Fifth Wheel rails out. Carter took it to the Hundai shop and they wouldn't do it, so he took it to the Toyota shop and we were able to get our rails within a few days. He went above and beyond to satisfy us. We love what the dealership did for us in this transaction. Thank you

Demia Zeimens

Sep 23, 2015

Dwight, Mike, and all of the staff at Spradley Barr went above and beyond to help me in purchasing my Hyundai Tucson! They are friendly and accommodating, and went out of their way in helping me in all aspects of purchasing my vehicle. I will never purchase a vehicle from anywhere other than Spradley Barr, and will recommend them to everyone I know!!

Jimmy Parker

Sep 23, 2015

Came in for a oil service, found out the tire size that is currently on the car is the wrong size. Car needs alignment and other that that great service. Thanks

Angela Henry

Sep 22, 2015

Steve and Mike were friendly and helpful, as usual. When its time to trade my vehicle in Toyota is in my top 2 choices because of the excellant service I receive.

Ed Kimbrough

Sep 22, 2015

Excellent service! Very helpful and professional. Will be back

retiredguy1951

Sep 22, 2015

My wife and I were looking to go from two vehicles to one as I am soon to retire. We were able to not only get good value on our two tradings, but were also able to get cash back to pay off a different bill to lower our monthly outgo. We leased a new RAV4 with the color we wanted and all the options we wanted as well. The salesman, Branden D. and the financial guy, Spencer G. were great. Branden took well over an hour going over the nav system, audio system and all the apps the vehicle came with. No pressure, yet very knowledgeable sales people may this a very pleasant buying experience.

Ladonna Hurd

Sep 21, 2015

I hate when my vehicle is serviced and the techs get greese in my car, and you didn't, and I love the fact that you washed my Camry after you did the 10,000 mile service on it. Thank you.

Carlos Santos

Sep 17, 2015

Good service, helpful staff, no complaints. Not much else to say.

Henry Miller

Sep 17, 2015

I have a Mercury Mariner and took it to quick lane for "The Works" maintenance prior to a long road trip. All went well and was very quick and thorough. One thing-you should check the chairs in the waiting area for wear and tear.

Paul Evans

Sep 16, 2015

Mr. Dave was awesome and the finance officer, I can't remember his name, he was really nice! They gave me the best and most detailed run-down of the car and, even though I'm from out of state got all of my paperwork set up and ready to go. All-in-all and awesome experience! Thanks!

SteveG

Sep 15, 2015

I dropped the Lincoln off at 7:30 a.m. to have them check the brakes and do an oil change. All work was completed by 10:30 a.m. Courtesy shuttle delivered me to work almost immediately.

Charles Box

Sep 14, 2015

Leigh did an excellent job identifying the right truck and making a good deal so we could buy it.

Richard Moore

Sep 14, 2015

I purchased a 2010 F-250 Super-Duty. I am very happy with the service and attention to my needs/requirements that was provided. Steve Secrest listened to me, was attentive to my situation, and helped me look at several options, as well as some outside-of-the-box thinking to find a truck suitable for me and my family. WAY TO GO Steve!!!!!!After 2, 6.0 Powerstroke diesel trucks that cost me THOUSANDS of dollars in repairs, I was ready to walk away from Ford, and AM finished with diesel engine trucks. Steve found me a low-mileage V-10 Superduty that is PERFECT for what I want/need. I am now happy to say I am still in the Ford family.

Patrick Grenier

Sep 11, 2015

I had gone in for my one year maintenance on my Toyota Tacoma, and had asked the gentleman that did the paperwork to put a note in there to leave the tires alone as I had recently purchased them. He did as I asked, and made the note on the paperwork. When I returned to pick up my truck, I thought nothing of it until I looked at the paperwork, apparently the technician that did the services to my vehicle decided to lower my Light Truck tires from 45 PSI to 35 PSI again, and thankfully he didn't rotate them since they had less than two hundred miles on them. I made a simple request and it couldn't be followed, so how am I supposed to trust the people in the service department to work on my vehicle?As for everything else with the one year maintenance, the changing out of fluids, oil filter, checking of the undercarriage, etc., it went great. So that's why I'm only going to give them a 4 out of 5.

Tim Beauprez

Sep 11, 2015

2012 F-150 it was a pleasant experience, friendly customer service, Manager helped with getting us the best deal and coverage, Like he was working for us. Thank you!

Richard Hart

Sep 10, 2015

2006 Town and Country limited, (used). Since I came by 7:30 in the morning, I didn't have to wait as long. The day before, admittedly it was the day after Labor Day, and it was going to be a 2 hour wait. So I came back yesterday. From what they wrote, we found we had to go to Chrystler for power steering flush so my wife took it in today and they said it was fine. So we will check the alignment and something else. Thank you very much for your service.

Bryan Grimm

Sep 8, 2015

We worked with some excellent people in purchasing this vehicle. Rob, Carter and Kevin are a great asset to this dealership.

Floyd Watson

Sep 8, 2015

Service manager very professional and helpful. Great attitude.

Karen Ammann

Sep 8, 2015

I was totally amazed at the high cost of this service. I hope everything suggested was actually needed.

Marcia Henry

Sep 8, 2015

Very pleasant experience. I got the car I wanted. Leigh was very helpful. He demonstrated a lot of the features of my car and even synced my cell phone for me. I am sending this again because I sent the first one from my nook and I am now finding out that not everything I did on the tablet went through. I purchased a 2016 Ford Fusion Titanium.

Marlan Lowdermilk

Sep 8, 2015

Originally came in to have my 2014 F-150 worked on but had to make a appointment two weeks from now so I had my oil changed and that went well

Sharon Fain

Sep 8, 2015

Your team was wonderful. Our sunroof shattered on our new Toyota Highlander and the repair team allowed me to drop it off as soon as we arrived in Cheyenne. Thanks guys! Steve also provided us a loaner car while our highlander was in the shop - it was a huge help!

Stacy Howser

Sep 8, 2015

I purchased a Ford F150 King Ranch. The sales personnel were friendly and helpful. Kudos to Cristin and Kevin for helping get me through the process.I look forward to using the service department for maintenance of the F150.

Steve Schlensker

Sep 8, 2015

Everything was done in a timely matter with exceptional customer service

Realboy202

Sep 8, 2015

Being my first car I went in unsure about how this was going to go. As I arrived at the dealership a young man named Trent greated me very pleasantly. I explained my situation and that I was waiting to buy until I sold my truck. He understood and we test drove some vehicles and he almost got my girlfriend to buy a car out of nowhere. We left that day with no pressure to buy. The next day I was able to sell my truck and I went to the dealership right after. Sure enough Trent was there greeting me but he was busy with 2 other deals. But instead of making me sit down and wait he opened up the cars I was looking at and told me to pick my new car. It was getting late so I didn't think I would actually get a car a hour before they closed. Trent finished up his two other sales and came rushing over to help me. Pretty soon Trent and his boss Carter had me in a new Mazda3 at the price I wanted and they didn't even make me finish the paperwork that night. Trent personally washed my car because the washers went home. A few days later I came in to finish the paperwork and they got me a lower interstate rate than my bank had me at and Carter upgraded my warranty. After the paperwork Trent walked me through every feature of my car. It was a great first car buying experience and I got my perfect car.

Jessica Anderson

Sep 7, 2015

Looking for a truck and trading in my sedan. Everyone was Very helpful and had great attitudes. Signing papers was quit and easy. Truck was detailed nicely.

David Boggs

Sep 6, 2015

Oil change and tire rotation on my 2013 5.7 DC 4x4 Tundra. Fast in and out. Techs installed new wiper blades at no additional charge for labor. Service was fine and all work performed in a timely manner.

Harry Miller

Sep 5, 2015

It was fine and has. Been for several years, have purchased 4 vehicles. New

Marion

Sep 5, 2015

I encountered an emergency situation in Cheyenne, WY, half way through a six thousand mile camping trip with my family,.Mike Noland, the assistant service manager and Toyota technician, Hinning Erdman worked my Toyota Tundra into their very busy schedule. My Tundra had begun making a very distressing sound from the front end as we began or return trip home to Florida, These very professional employees kindly and expertly inspected and evaluated my vehicle. They explained the situation , answered all my questions and gave us the best options for us to safely get home with our truck and travel trailer. Every person at this dealership was very courteous and helpful. Now safely home in Florida I can say I wish I lived closer to the Spradley Barr dealership because I have never had better service and assistance than at Spradley Barr Motors in Cheyenne, Wyoming.

Thomas Hushbeck

Sep 4, 2015

Everything was fine. Took much longer than I expected for an oil change and tire rotation.

Pleased123

Sep 4, 2015

I took my car in to be serviced and was unsure about costs and what exactly I needed. He was able to describe what was wrong with my car and exactly how to fix it. Once the problems were found he took me back to show me so I knew I wasn't getting tricked into spending way more money then needed. I was very pleased with my experience.

EricB

Sep 3, 2015

I continue to have my vehicle serviced by Spradley Barr because their customer experience is really exceptional. Steve Corso in the Service Department goes above and beyond to make every customer feel like the service department is there that day just to serve them.And let me tell a story... A year ago, someone slashed the tires of all the parked vehicles down my street. We took our Toyota RAV4 to Spradley Barr to get just the one tire that was slashed replaced, but (after seeing the tread wear on the other three) agreed it was time to get all four new tires. When we came to pick up the vehicle, we were told all four tires were free for being loyal customers of Spradley Barr Motors Toyota, Inc. That was the first vehicle we'd purchased from them! I don't know if if they were just doing it for public relations, or what - but it worked for me. It won't be the last vehicle we'll purchase from them!

HappyCamper!

Sep 3, 2015

We have been rolling cars for quite sometime now and the team at Spradley of Cheyenne were the first to care. They were able to get us into a 2015 F150 at 0% and get us out of a very upside down trade in the process. We finally see the light at the end of the tunnel and have an AWESOME vehicle... Thanks Guys!

Patricia Patton

Sep 2, 2015

Quick Lane staff quickly identified problem with the steering and ordered the parts and fixed the car in professional manner.

fordf250

Sep 2, 2015

I dropped my vehicle off for service, Seth at the front desk told me he would call when it was ready. When I went back to pick up the vehicle it was washed the paperwork was in order and the check out process was of minimal time. Great experience and a place I would recommend to others.

Barbara Corriveau

Sep 1, 2015

Everything went very well. The service and time I had to leave my Sonata were just fine. Thanks so much.

Cody Bolejack

Sep 1, 2015

they treated us very well compared for the last time we were in. They got us in the what we wanted for the price we wanted.

Shirley Sailors

Sep 1, 2015

I have a Tacoma. Service was wonderful and the staff was great and helpful to meI bought my truck in 2007

John Radomicki

Aug 31, 2015

Great experience, already planning our next Lincoln purchase!

BOblak

Aug 29, 2015

Myself and my family have gone to Spradley motors in Cheyenne for everything from service to purchasing multiple vehicles. And have never had any issues with the customer service that they offer. While I have only purchased one vehicle from them, they are the only shop I take my truck to get worked on. They get it right the first time and IF there is an issue of some sort they do what they can to make it right with the customers.Today, 29 August 2015 I took my 2011 F150 in to get an oil change and check the fluids checked, they noticed that my transmission fluid was needed to be changed as well. I bought the truck from another Ford Dealership and part of the purchase agreement was they (the dealership I bought it from) was suppose to due a full transmission flush, which it obviously was done. After I brought that to their attention Seth Perriton took it upon himself to due a full transmission flush, on Spradley's dime to make it right. While it was not Spradley's fault the service was not done, the fact that they put the customer first, me in this case, shows their dedication to their customers.

Louis Cherubin

Aug 27, 2015

We purchased our first diesel truck, F250 and so far love it. The staff and service was awesome. We were so impressed by how efficient everyone was.

Roy Howell

Aug 27, 2015

Everything was fineexcept your bid for a a pair of tires was $83 higher than Discount tire.Your charge $4.00 for weights really?

Vivian Encarnacion

Aug 26, 2015

Service was prompt. I recieved a call a call that my car was ready with in two hours.

2001 power stroke

Aug 26, 2015

The assistant service manager Seth went above and beyond to show me everything wrong with my vehicle and provided me with a detailed break down. The Fort Collins spradley Barr is a nightmare of a place and only brought complications that the Cheyenne dealership did everything to change my view of spradley Barr. This dealership and the people that work here are far superior to their sister dealership in CO.

Matthew John

Aug 25, 2015

the easiest purchase of a vehicle i ever done all employees were very professional and service was excellent

Scott Scheffey

Aug 25, 2015

Great experience! Spradley-Barr of Cheyenne goes above and beyond what you expect from a car dealership. My wife and I were brought up with strong values and expected not to deviate from them. One of which was if we said we would do something, our word and a handshake were binding. Kevin Harris, the Sales Manager and Robert Salazar, my Salesperson have those values. Other dealerships should send their employees here to learn about customer care. Discussing finance options with Rob Elder was enjoyable. Really . . . enjoyable. Wow! After visiting 7 other dealerships in 2 states, my wife and I will consider Spradley-Barr as our first and probably only choice for future vehicle purchases.

tm toyota

Aug 25, 2015

I bought my vehicle from Spradley and have all maintenance performed by Spradley but the customer service is not always the best.

Fleetcaptain

Aug 25, 2015

Chris checked my car in for an oil change. Never asked my name. Reviewing the receipt later, I realized he put it under my son's name, which made no sense. I purchased the vehicle at this dealership two years ago and have had it serviced there since then.I called to tell him. He argued with me and said that was what the vin pulled up! I pointed out that LeAnn Gregory who exemplified good customer service never got the name wrong. He said that oh yes that would have been the name when LeAnn was there. I asked if he wanted to see the receipts. Never was I offered an apology. I suggested he did not have good customer service training. Silence. Incompetence in customer service, not verifying the owner's name, etc...Shall I go on?

Brien McAdams

Aug 24, 2015

First of all I called to see when your slow time was so I didn't have to wait long. The gentleman I spoke with advised me that 5pm was the best time and he was right! My car was serviced in approx 45 minutes. No waiting. I was treated very well and all my requests were met. Thanks!

Scheffey's

Aug 24, 2015

A most wonderful experience! Spradley-Barr of Cheyenne goes above and beyond what you expect from a car dealership.I was brought up with strong values and expected not to deviate from them. One of which was if I said I would do something, my word and a handshake are binding. Kevin Harris, the Sales Manager and Robert Salazar, my Salesperson have those values. Other dealerships should send their employees here to learn about customer care.Discussing finance options with Rob Elder was enjoyable. Really . . . enjoyable. Wow! After visiting 7 other dealerships in 2 states, my wife and I will consider Spradley-Barr as our first and probably only choice for future vehicle purchases.

Ronald Kawcak

Aug 21, 2015

We purchased a 2005 Toyota. We dealt with Lee and Trenton. The whole experience was top-notch. We spent 6 hours test driving and discussing. These 2 guys were wonderful to work with. They were polite and gave us undivided attention. Lee was with us most of the time and answered every single question we had. It's our 3rd car from SB and we've had an excellent experience every time.

Ronald Leathers

Aug 21, 2015

I live in Laramie and able to get my Tundra in for new tires and oil change the same day I called!! Thank you.

John and Kylie

Aug 20, 2015

I want to thank Seth Perriton for saving my weekend. I was heading from Fort Collins to Omaha and had an issue with my car about 20 miles east of Cheyenne. I was able to drive back to Cheyenne and pulled into the service garage. WIthin 15 minutes, Seth removed the protective piece from the bottom of my car that was dragging and had me on my way assuring me that I could have it fixed at a later date and there would be no issues with driving to Omaha and back. Seth was extremely helpful, very professional and set my mind at ease. In addition, he did not charge me to take care of the quick repair. I was able to get my daughter back to see her grandparents before school begun and can't thank Seth enough. I thought I would be sitting in Cheyenne for an extended period of time or have to cancel my trip.

Cheryl Lowe

Aug 19, 2015

Dwight Stogsdill did a wonderful job we didn't feel pressured at all. He was very helpful and answered all our questions or found out the answers to our questions that he didn't know. The process of buying a vehicle takes way too long!!! We arrived at 8 am and didn't finish until 1 pm even though we had been pre-approved for a loan from our credit union.

Pony Express

Aug 19, 2015

Well received for first oil change (early). Fast, courteous service and even fixed a dent free of charge on the same visit. Very impressive first experience with service.

WesternNE

Aug 19, 2015

I was very satisfied with the whole process of finding the pickup I was looking for and trading in my car. I feel I got a good deal and am happy with my new pickup.

James Rolf

Aug 18, 2015

I brought my car in some time ago asking to correct a water leak on the passenger side. They said they couldn't find the leak until I showed them where water had pooled on the floor. Jackie said she'd consult with the technical crew and let me know what they recommended She did and I brought the car back in. After checking several possible areas, they took off the dash and found the origin of the leak. Once they found the problem, they fixed it quickly and efficiently (at a cost of some $800). In the final analysis, I'm pleased with the work and find the cost acceptable. My concern is two-fold - that it took so long and required my persistence to solve the problem and that they included on the work order to replace a turning signal bulb that didn't get changed (the bulb is a minor concern). I will, of course, continue to trust Spradley Barr to take good care of my Town Car either in the service shop or in the Quick Lane. The reason I don't recommend is that I don't recommend anything to family and friends.

Janet Davis

Aug 18, 2015

My sales rep Dwight was very helpful in getting the car I wanted , and keeping me informed of what was going on with it. The only issue I had is that after driving the car for a couple of days, I now notice a rattle coming from the right rear wheel. I don't think it is covered under the warranty that I purchased.

John Hayes

Aug 18, 2015

Very timely and courteous and friendly. Managers helpful also

Martin Myers

Aug 18, 2015

F-150 XLT ecoboost with towing package. Service was great and the staff is very nice.

Donald Kelley

Aug 17, 2015

Had a wonderful time with the employee, Trenton, helped us find a vehicle that had what we needed. We were worried it was going to be a long drawn out process and that we would be shown a bunch of vehicles that we couldn't afford, but we ended up falling in love with the first one we were shown and after looking at a couple others decided we wanted to see if we could try to get it. We got an amazing deal, the price was already marked down and they took more off. Even though the mileage was high they still threw in 2 years of oil changes. We got a great loan and was able to get the vehicle the same day. We are so happy we didn't have to run around from one dealer to the next. We felt comfortable and well informed and like the employees really were trying to help us get the vehicle instead of trying to help themselves. My Mother in-law is jealous of how well our experience went and is considering purchasing a newer vehicle herself.

Mark Trimble

Aug 17, 2015

When I came on the lot the sales associate was friendly and listened to my needs. I traded a 2002 F150 for a new Fusion. The deal was smooth and the numbers were spot on with what I was looking for. Great dealership with top notch service after the sale.

Cassiek1

Aug 17, 2015

Had a wonderful time with the employee, helped us find a vehicle that had what we needed. We were worried it was going to be a long drawn out process and that we would be shown a bunch of vehicles that we couldn't afford, but we ended up falling in love with the first one we were shown and after looking at a couple others decided we wanted to see if we could try to get it. We got an amazing deal, the price was already marked down and they took more off. Even though the mileage was they still threw in 2 years of oil changes. We got a great loan and was able to get the same day. We are so happy we didn't have to run around from one dealer to the next. We felt comfortable and well informed and like the employees really were trying to help us get the vehicle instead of trying to help themselves. My Mother in-law is jealous of how well our experience went and is considering purchasing a new vehicle herself.

Eric

Aug 16, 2015

I was told my tires would take about an hour, but it took around 2 1/2 hours. Otherwise they price matched so we got a good deal on well rated tires.

Frankie J

Aug 14, 2015

Brandon and Travis have been great we have worked with them on 3 auto purchases now and everyone that needs a car we will highly recommend working with them first. Frankie J

Cheryl Finkbeiner

Aug 13, 2015

My husband and I have always received great service with our Toyotas at your service department! Since time can be limited due to demands of daily life and jobs, we don't always have the extra time to take our Lexus RX Hybrid to the Lexus dealership in Colorado, we opted to bring it in for service at Spradley Toyota Dealership. The service staff was courteous and professional. They had me on my way in a reasonable amount of time, and they were pretty busy that day. We will stay with this service department as they have demonstrated great service to and for us! Please keep up the great work!

Arden White

Aug 12, 2015

All very satisfactory. Equal to many previous vis it's . Both personnel were attentive and informed as well as helpful.

Milt Garrett

Aug 12, 2015

I'm always remembered who I am when I walk in to the Quick Lube service are. Chris, and now Seth, not only are conversant, but will ask about my travels (mostly overseas travels.)Today, in addition, I appreciated Seth's willingness to point out how the transmission fluid was overused for a change. That and the air filter. I authorized the improvements and Seth even concluded with a bit of humor related to a story I told him about the polite people of Tokyo. We laughed, he was in charge of the humor and it was spot on.

Pronske5

Aug 12, 2015

We were on day 2 of a 5000 mile family road trip when our Sienna started having issues. We took the car to AAMCO since a mechanic in a smaller town suggested a tune up would solve the problem (luckily this mechanic was too busy to do the job). After much delay at AAMCO the guy tells us that he had just received a memo from Toyota that Sienna onboard computers were going out and that it would cost about $3000 to fix. Being skeptical we called the Spradley Barr service center. They told us to bring the car in and that they would hold over a bit to get it checked out. The service manager immediately asked about recent tire work. This issue HAD occurred a few months back when we had the tires/brakes done at our local CA Goodyear Tire. After 4 days with the car they could never determine what the problem was and of course could not recreate it. In any case, Steve in the Spradley Barr service center got the car up on a rack and figured out pretty quickly that it was way our of alignment and the tires (with less than 10,000 miles on them) were wearing poorly with steel threads showing. We ended up replacing the tires early the next morning - the service department had us out of there with 4 new aligned tires and a clean car before 10 am! We continued on our road trip with no more problems!!! So happy that we came to Spradley Barr! They were knowledgeable, kind and even gave our dog water while waiting. Thanks for saving our trip and a LOT of $$! Also a shout out to John Austin - most knowledgeable car salesman I've ever encountered! If only I could purchase my next car from him instead of our home state of CA!The Pronske Family

SOPHIAFRANCES02

Aug 12, 2015

Spradley Barr Motors had some of the best customer service I have ever seen. We plan on purchasing another vehicle in a year or so and we plan to work with Spradley Barr and their employees again.

Kermit Johnson

Aug 11, 2015

Quick Lane used to be so efficient and prompt and the folks knew your vehicle and it's needs. It just seems that service has slowed to a crawl and it's always new folks that don't really know the history of the customer and the vehicles. Several of my friends have gotten frustrated and refuse to come back!

Mrs. Fairchild

Aug 11, 2015

Service was prompt and complete. I was treated courteously and with respect.

Patrick Yorio

Aug 10, 2015

ROBERT WAS AWSOME!!, THIS IS NUMBER 7 VEHICLES FROM THE SAME DEALER, AND THEY NEVER LET ME DOWN WITH A GREAT BUY.

Bob

Aug 10, 2015

In this day and age it was a refreshing change from the normal customer service. Explained what I needed, and took care of me in a timely fashion. Thanks

Robert Karolak

Aug 9, 2015

This is the second vehicle we have purchased from Spradley Barr. We will return here ifor our next purchase also. The staff is great!, the price was fair and the atmosphere relaxed. The perfect way to buy a vehicle!

Richard Bolin

Aug 8, 2015

I came in on a Friday (a slow day at the dealership) to browse through the pickups. If anything, I was looking to maybe test drive a truck over the weekend. However, such a deal was presented by Robert that I signed the papers. I wanted to finance through Warren FCU and the dealership did all the work there too. I am a happy camper with a new truck. Speaking of being a happy camper, I picked up my camper from having warranty work accomplished and was really surprised how easy the truck was able to tow the camper. Great truck!

Richard Morford

Aug 7, 2015

Everything has been great and I do hope that you are all able to catchup on service work.

Shannon Allen

Aug 7, 2015

I have been dreaming about buying a new car for a long time. When I came to the Ford dealership I was actually just looking around, but I ran into Kevin who is in sales and he is awesome! He found meThe car of my dreams and a price that I can afford and work very hard to make that happen-as my credit wasn't the best.

Donna Angel

Aug 5, 2015

I purchased the 2015 Explorer XLT. I do think the salesman was a bit too pushy. He really didn't want to take a chance on my not buying the Explorer on the spot. In thinking back I feel like I should have waited a year before buying the new Explorer. I had a 2010 which I traded in for the new one but it was foolish to do it so soon. It still had a year left on the warranty, I had just had the fluids flushed for about $500 and had had some body work done recently. It was in excellent condition. I should have asked for more on the trade in. I had some concerns that the 2015 Explorer XLT couldn't handle rough, rocky roads as well as the 2010 Explorer which I already had. I like the design of the older Explorers better. Upon reading more about off road capability it appears the older ones could do a better job on rough, rocky terrain. I was assured by the salesman that it would be the same. Anyway, I made the purchase but am not totally happy about it. The new Explorer is nice but I still miss the older design and function of the 2010. Frankly, I wish Ford still made the Explorer like they used to....the Eddie Bauer and the Limited were super vehicles.

Robert Reynolds

Aug 5, 2015

Well my brand new truck was dinged when it was being cleaned so I could take it home. The truck was then takes to have as much buffed out and the debt pulled as possible. I was told that they will fix as soon as I make a appointment. I live in Scottsbluff, NE so this may be difficult. The truck will need new plastic around that goes around the passenger side mirror and the scratches and the ding in the body line taken out. Over all my experience was great and the finance group and Mr. Clay did a super job.

VSOPR

Aug 4, 2015

Spradley was fantastic to work with and they treated us well. Teesha and Brandon really helped us find the perfect car and Travis was just awesome and helped us with all our financing needs.

Connie Schieck

Aug 3, 2015

Since 2000 when we purchased our 2001 Taurus, except for the few months in 2002 when we were in Phoenix and had it serviced once at a Ford dealer there, my car has received stellar, courteous service from your employees. As long as I own this car it will continue to be serviced by your establishment.

Robert Farr

Jul 29, 2015

Service on the vehicle was excellent. I was told that my vehicle would be ready in an hour since it just needed oil change and tire rotation. After 2 hours I finally was able to leave. If I had known I would be there that long I would have had my wife pick me up. The reception staff really never acted like they cared how long I was left to wait. Having run a very busy practice I know how important first impressions are and frankly for the third time now, I've not been impressed with the folks you first meet in the service department. For some reason the folks at Spradley in Ft. Collins are a lot more friendly and outgoing. None of the folks I dealt with yesterday had that spark that lets you know they enjoy their job.

Albert McDermott

Jul 28, 2015

Went in for rountine service (oil change etc.) and I was told it would be about 1 hour. There was a lot of vehicles park out front, but no one inside. After sericing my F150 the service rep. told me that the front end was out of aliengment and I told him to fix it. He said it would about an hour. It was about a hour. So overall I think that they did a very good job.

Dawn Giacchino

Jul 27, 2015

Kevin was told what I was looking for and with in a month or so was showing me the car which I purchased the next day, 2005 Ford Focus. He has been extremely helpful including picking up my car from my work and bringing it in for some services that were needed. I have his card and will most certainly give it my friends.

Marti Derringer

Jul 26, 2015

I purchased a 2015 Ford Fiesta! It's candy blue and I love it! The salesman, Kevin Harris, was amazing. He was personable, friendly, prompt, and helpful. My kids even had fun buying a car! I was in need of a car quickly because my car had sold over night. Our dealership didn't have the candy blue I wanted, but no problem...they went and got it in one day! Amazing! I was even able to borrow a car for the day so that I could get my girls where they needed to be. I would buy all of my vehicles through Spradley in the future and recommend them to my friends and family. What a wonderful experience! Furthermore, I feel comfortable going back for help with the newer features of my car like sync. I love my car! Kevin was the best! Spradley Barr rocks! Thank you and God bless!

Georgena Worden

Jul 25, 2015

I purchased a 2015 Ford Escape from Kevin Harris.The whole experience was great.Kevin helped me select the model that was what I needed.He even let me drive one home to see if it fit in my garage.It did but that was not the model I ended up purchasing.From past experience that was something that no salesman has done before.The entire experience was great and I've recommended Kevin and Spradley Barr to all my friends.

Shaun Hill

Jul 24, 2015

Bob Mormon was extremely helpful, it was a great experience.

Robert

Jul 24, 2015

The employees that I have dealt with are all very good at letting me know what I needed for our Rav4 they are always very polite & friendly u should be very proud of all your service employees

gramsford

Jul 16, 2015

Chris was professional, friendly and very good at explaining the issues at hand.Took time to not only explain but showed why tires were needed.I was greeted promptly

Tracey

Jul 16, 2015

i just took my new mustang in for its first oil change! I had a couple of questions. One was about a recall I just received. The asst Service Manager, Seth Perriton, was so helpful and knowledgable. I then asked about the cowlings I was suppose to receive. Well, Seth had them in less than 24 hours! How is that for service!!!!!

Dennis Leinart

Jul 15, 2015

Purchased a 2015 ford f250 diesel. Salesman Kevin was excellent. The truck is just what i was looking for. Thank you for the courteous service.

The Shepherd

Jul 15, 2015

oil change on our 2011 F450 was done professionally and quick.

Erin Brown

Jul 14, 2015

Great service, please keep up the good work. I trust you with all my vehicles, even the ones that I haven't bought from you.

Marsha Mapes

Jul 14, 2015

Chris was great. Wait was not as long as he said.Car wash wasn't great.

Zoom Zoom driver

Jul 14, 2015

A great group of people. Everyone was quite pleasant and the process went smoothly. Travis was quick with the financing and Brandon Dominy is a quality representative. He has the best of personalities and is very knowledgable of the Mazda 3. I will feel comfortable calling him if I ever have questions.

Cheyenne Car Buyer

Jul 12, 2015

These guys are honest and treat you fair. They go above and beyond to make sure you are welcome, find what you are looking for, and leave satisfied.

illops

Jul 8, 2015

Great customer service by new Assistant service manager and very good service on my F250. The truck needed additional service and it was performed very quickly

Jeanette

Jul 8, 2015

Life is short - so I recommend that you treat yourself to the best customer service in town. Chris did an OUTSTANDING job helping me find the tires I needed. At age 77 I'm not too savvy when it comes to vehicle maintenance and tires, so against a few protests from friends I took my Town Car to Spradley-Barr to check out new tires, I was incredibly surprised to find what was the very best quality for safe driving at an excellent affordable price. Another great aspect of service at Spradley-Barr is efficiency. At my age I value my time and hate to feel I'm wasting it sitting around waiting - and this was another pleasant surprise for me - the speed and efficiently of Chris and the team who took care of me in a very busy shop. What a pleasure it is to be cared for with such professional friendly experts. Sometimes it's best for one NOT to listen to their friends, yes?

Ellis Hart

Jul 7, 2015

We had a routine oil change. The customer service was excellent and it was overall a good experience.

retiredlogger

Jul 7, 2015

I save the stickers for QuickLane from the local newspaper to get oil change for a great price. LeAnn in the Hyundai building was awesome and really friendly to talk to and work with. They also checked out the battery and let me know it needed to be replaced. And always nice to get the car wash. Great service!

Pat D.

Jul 5, 2015

Kevin Harris did an excellent job. He took the time to explain just about everything about our new Ford Escape. Kevin even went as far as paring my phone and setting up the secret car door code. (Saved me a number of hours.) I'm not a exactly a good person for car shopping, however, Kevin made the experience positive.

Denice

Jul 4, 2015

Staff very helpful. Quickly diagnosed problem and recommended a solution.

James Johnson

Jul 1, 2015

A little bit of a long wait for the shuttle to arrive and still a few issues Ford needs to fix with the truck, but otherwise I'm pleased.

Monica Vojtecky

Jun 30, 2015

Everyone was helpful and the work was done faster than I thought.

dnorrod23

Jun 30, 2015

Leigh Clay was extremely helpful and went well out of his way to truly help get the best results. Never pushy or abrupt. Took his time to thoroughly go through ALL the features of the vehicle I had settled on. A testament to his character and professionalism, I actually talked to another representative two days prior. I showed Leigh the card but the other representative had the day off. Leigh ensured that the sale was split. How can you go wrong with a man like that?

Frank M.

Jun 29, 2015

2015 Ford Explorer - 10,000 mile scheduled maintenance

George Katein

Jun 29, 2015

We were promptly greeted by a young man, Mr Gordon. He asked what we were looking for after we told him , he showed us 2 cars. I quickly fell in love with the 2008 Ford Focus. After all was said and done we were there a total of about 3 hours. The best car buying experience I had ever had. Our sales man was the bomb. Very polite, and personable. He deserves a huge pat on the back. Thank you Mr. Gordon.

Kent Porter

Jun 29, 2015

oil change done, but like the offer of pending issues that are coming up and cost. Able to budget for future maintenance. thanks.

Penny Morris

Jun 29, 2015

Your Quick Lane service seems to be very successful for you. It seems that no matter what day of the week or time of day I stop by there are always many people ahead of me and the wait it longer than if I took my vehicle to a competitor.

Tori Rosenthal

Jun 28, 2015

My first visit, June 20, I had three tires replaced. My car was not washed, and the spare tire was left in the rear of my car, not properly stowed. When I came back on Tuesday the 23rd, my car was washed and the spare tire was put away correctly (I had tried, but did not do it correctly).

Michael More

Jun 27, 2015

Fast in Fast out. Even vacuumed the inside. Good Service

Billie Addleman

Jun 25, 2015

Greatly appreciate the superb service and wonderful communications.

Carleen

Jun 25, 2015

Saw a pickup on line...they returned my call and had pickup parked out front the next day. Kevin asked questions to find out what we were needing and found a truck for us. He was attentive and made the process of buying a vehicle the best he could. Set up Blue tooth for me, too.

Disappointed buyer

Jun 24, 2015

I made an appointment to see a vehicle and was told to bring my e-mail to make sure I got the correct individuals to help me. Neither person was available at the appointment time and the girl in the front didn't know anything about my appointment or where the sale persons were. I was very disappointed with the lack of professional behavior and expected more since I have bought cars here before and service them. Needless to say I went down the street and spoke with a great gentleman at the Chevy dealer and will test drive one of their cars instead. I will definitely use another Ford dealer if I look for a Ford vehicle.

Jen Long

Jun 23, 2015

I was rear ended and had to have bumper work done. The staff was great and my car was done quickly and looks great.

Kate Fogg

Jun 23, 2015

The shuttle service was a little confusing, I was not called when my vehicle was ready and was not given the shuttle drivers number, but told to call the shuttle?

KB

Jun 23, 2015

Jackie is GREAT! I was also very happy to have my car back at noon when I was expecting it being out two days! The only sad thing is, I have the warranty with the free oil change and once the computer system was fixed, my truck was returned to me with the "change oil" light on so now I have to GO BACK and sit in the "quick" lane (for about 2-3 hours---it's never ever quick" just to get my oil changed, when it could have been done yesterday. Jackie is super, helpful and helped me get to work on time by having the rental car ready to go when I got there.

James Lopez

Jun 22, 2015

Counter person was very good. Attitude a little frustrated with mechanics not showing for work. That shoes a lack of leadership in the facility. That lowers my confidence bringing my truck there everytime for maintenance because I have no clue what kind of quality of mechanics you have in the garage. We need to have assurance you have the best qualified personnel in that garage. Otherwise you will lose our future business.

Victoria Dolan

Jun 20, 2015

Fast -Friendly-Service! That sums it up! Thank you so very much!

Williams Collins

Jun 20, 2015

Salesman Rex was great will definitely buy from again!!!

Wes M.

Jun 19, 2015

My experience with Kevin Harris was easily my best car buying experience. Kevin is a great salesman and even a better person. He said he wasnt just there to sell me a car, but would help me with any future issues or needs. It was obvious that was a true statement, as I witness him helping numerous previous customers while I was in the dealership. I was also very pleased with not having to work with multiple people throughout the deal like anywhere else I have bought a car. I dealt with Kevin the entire experience. He was honest and upfront about everything throughout the deal. I highly recommend anyone looking for a truck in the future to talk with Kevin Harris.Wes M.

Andrew Walters

Jun 16, 2015

Quick service, facility is always clean, answer questions to the best of their ability and get the answer if they don't know

Robert Woodward

Jun 16, 2015

Kevin and Leigh did an excellent job. Leigh spent more time with us than any salesman we've ever had when we've bought a car. He is very good at what at what he does....an extremely versed in his products.

Craig Prewett

Jun 15, 2015

The challenge is finding a none busy or short servicbe time. They are comparable to other lube and services in the community.

Lynne Frost

Jun 14, 2015

I recently purchased a 2015 Ford Explorer at Spradley Barr. I worked with Robert Salazar and Mike Irvine and Travis. All three gentlemen were knowledgeable, professional and respectful.

John

Jun 13, 2015

We had our oil change and it was quick and staff was courteous.

Michael Alford

Jun 12, 2015

You guys did an outstanding job on our KIA with the repairs. You got it done very fast. Thank you so much for a top quality job!

Robert Reynolds

Jun 12, 2015

Service at Quicklane was fine. Courtesy car service worked great. Oil change very expensive. Vehicle was not vacuumed. Would have been a nice touch.

Francis Dennis

Jun 11, 2015

I worked with Steve Seacrest and John Austin. They worked hard and found me a 2015 F350 Crew Cab. I wanted a Black XLT, 4 wheel drive, Trailer toting, Heavy Duty bumper, a Cap for the box, Drop in mat and other bells and whistles. They were very helpful and friendly. I would recommend them to all my friends.

Jaime Winchell

Jun 11, 2015

This was a general check up and oil change for our son's car before he heads off to college 6 hours away. I always call Steve Secrest because I know we can trust his guidance regarding the safety of our children and their vehicles. We always use Spradley and really appreciate your team!!

James Cranmer

Jun 11, 2015

The gal in full service (can't remember name) does a fantastic job.

Leanne

Jun 11, 2015

Drove to Cheyenne to 'test' drive some cars, ended up getting a car financed and got to drive it home the same day. The staff was extremely helpful and friendly throughout the process. Thank you Leigh for coming in on your day off to help me find my new car!! I would definitely recommend this dealership to family and friends!

Harry Marshall

Jun 9, 2015

We made the deal for the red Explorer over the phone and headed your way from Holyoke. We had expected the paper work would be started by the time we got there-3-4 hours. We thought we'd be right back on the road, on our way home. We were turning around and driving back home that evening. Seemed like it took a long time before we could get the final papers signed and start back. It was pretty late when we got to Holyoke. Thank goodness we didn't see any deer, or miss seeing any, on the road. It was a long day.We love the car and are very satisfied with it.

Charles Wolfe

Jun 5, 2015

Traded in a 2012 F250 FX4 and a 2014 Ford Edge for our 2015 F350 Platinum. Service was excellent, and staff was excellent.

Robert Van Alyne

Jun 5, 2015

They were great and answered all my questions. Have done business with them for years. Will continue.

Steven Gilmore

Jun 5, 2015

We purchased the Lincoln used, and discovered the heater didn't work. Contact with the salesman, Kevin Harris produced an immediate response. He delivered a rental car to our house and took the Lincoln to the shop for repairs. The mechanics at the shop repaired the heater. In addition, they also found a bad wheel bearing and replaced it. When I returned the rental car, I had forgotten to fill it up with gas. Went back the next day to pay for it, and the staff checked with the rental place...and told me there was no charge for bringing the car back with 1/2 tank of gas, instead of bringing it back with a full tank. Staff was smiling and very friendly. Very positive experience with the dealership, salesman, and service department.

Julius Deaton

Jun 3, 2015

I was able to get my car in and they called me when they were done. They were very helpful when I had asked info about storing my cmax for the summer.

avenger

Jun 2, 2015

The highly trained technicians couldnt be bothered with removing the plastic oil bottle that they used to catch the oil coming from the oil filter. I drove 150 miles home to find a plastic oil bottle in my engine compartment. It had been lying up against my belts and pulleys, and rubbed/ melted a hole in the plastic bottle. Now there is oil on my belts, in the bottom of my engine compartment, and I have a oil spot on my garage floor.This is a quote from their website By bringing your Toyota vehicle to Spradley Barr Toyota of Cheyenne for all your service and repair needs, from regularly scheduled appointments to major repairs, you can count on a continued driving experience unlike any other While they did provide me with a driving experience unlike any other I assume they meant it in a positive sense. If this is the quality they provide for a simple oil change service I can only imagine what is done in a complicated repair. I cannot and will not recommend their service department to anyone I know.Update:I gave the Spradley Barr Toyota Service Center 15 days to respond to my complaint before positing my first review. After posting my negative review they finally got back in touch with me to refund my money. Kudos to them for the refund. Shame on them for making me write a negative review in order to get customer care.

wyobrett

May 29, 2015

Kevin and Colby did a fantastic job helping us through the process of purchasing our new Hyundai. Both men exhibited superior customer service skills and knowledge of the cars. I would highly recommend this dealership to anyone looking for a new Hyundai or Ford, Thank you Kevin and Colby for making our car buying experience what it is supposed to be.

WyoKJ

May 29, 2015

I'd like to thank both Leigh and Jacque for all that you did this week to take care of me and my new F350.....it had a small oil leak (from a bad gasket during truck mfg) that was in a tight spot and not easy to access to repair. But the rental car worked great and I haven't seen my new truck as clean as it is except the day we picked it up brand new. I appreciate the extra step to have it cleaned up it looks great. And Jacque I appreciate you working in the oil and filter change that won't count as the official "first oil change" on the maintenance plan.

cheri

May 26, 2015

My husband and I were very impressed and satisfied with the customer service we received from Leigh Clay and the staff at Spradley. Leigh was very helpful and knowledgeable. We love our Ford truck!

beubeu

May 17, 2015

I found a Truck online talked to my bank and drove up to Cheyenne ,WY from Evergreen ,CO. Well when I got ready to do the deal the finance manager(Rob) noted that what I had wasn't going to work,Seems I missed the part that said "this is not a line of credit".So the manager and the Salesman(Lee) put their heads together and put their own deal together and at a lower interest rate.All in under 2 hours .I got to drive my new truck home.I would use them again and recommend them to others.

brmeadows

May 14, 2015

We recently purchased a 2015 Edge from Leigh Clay of Spradley in Cheyenne. We wanted to commend specifically his efforts in making sure that we were comfortable with all the features found on the Edge. He searched and found the exact vehicle we requested. He then spent extra time and was very patient in explaining each aspect with the intent of making sure we were at ease. We appreciated that extra customer service and was the reason we purchased from Spradley.brmeadows

Marsha

May 13, 2015

I had a good experience and will be back when it is time to tease again . Also will tell my friends about Spradley Barr Cheyenne.

Nicki37

May 13, 2015

I was highly impressed with the customer service I received from Leigh Clay and the rest of the staff at Spradley. They went above and beyond to not only help find my truck, but also to bring it up here. I definitely recommend Leigh Clay and Spradley Barr of Cheyenne.

Dromsa

May 12, 2015

Leigh clay is helpful. I didn't care much for the sales manager. My brother came in to purchase a pickup and He was very rude in my opinion. If it wasn't for Leigh we would not have bought the pickup.

Savina

May 12, 2015

In purchasing my new 2015 Toyota Tacoma, I was definitely very impressed by Kevin Harris! He walked me through every step of the process in purchasing. He basically had to hold my hand through the whole thing as I was very nervous. He took the time to explain every option, every item included in the price. He would also give me concrete instances that certain options would be used for. This was so great as it allowed me the ability to make educated choices about what upgrades to add to my vehicle. He was very high energy and even took the time to be very attentive to my 8 year old daughter! ! I too am in sales and I can only aspire to be as good at my job as he is at his! Then when I sat down to sign and close the deal, I met with Rob Elder who was equally fabulous! Thank you gentlemen for making my purchase a TOP NOTCH experience! Savina Contratto

newcarman

May 6, 2015

Bob is a great man very friendly and helpful. Can't thank him enough for helping me get my first new car! Very helpful and knowledgable. Helped me find the best deal.

Terri1129

May 6, 2015

Leigh Clay went above and beyond helping us purchase our new vehicle. There was no pressure, he was very patient with us as we were undecided about what vehicle we wanted. The whole experience was so enjoyable. Even after the purchase he continues to answer our questions or concerns. The experience was so great, we recommended him to a family member and she bought a car too!!!

Tracey

May 5, 2015

i just bought my second mustang from Ashley and Shawn! Everyone at the dealership was great! Love my car! Love the service!! Everyone we dealt with was great! Thank you!

seanandmeg

May 4, 2015

Our sales person was fantastic!!Very friendly and knowledgeable and we out of his way to make us happy.We love our new truck and will go back there for our next purchase.

NFarmboy2000

May 2, 2015

Had an excellent experience from the time I arrived at the dealership until I drove off with the vehicle that I purchased. Mr. Clay was outstanding in showing me the vehicle, doing the test drive, and working to see that I was able to purchase the vehicle. Once I did purchase the vehicle, he took the time to show me all the functions of the vehicle. He went all the way to make sure that I was satisfied with my purchase. I would highly recommend this man to anyone who is in the market to buy a vehicle from Spradley Barr.Travis Brown was outstanding in dealing with the financial part of the transaction. He took the time to explain all of the details to make sure I fully understood the ins and outs of the transaction.

leo1973

May 1, 2015

Exceptional customer service from arrival to after purchasing the vehicle. Sales person and management worked with us in every way to place us in the vehicle we wanted. Sales person (Brandon) explained every detail of the vehicle we purchased. Thank you

ks2015

Apr 24, 2015

Purchased a gently used 2013. Wasn't impressed with lack of detail done on the inside before I drove off the lot. Shouldn't be that hard to vacuum and clean a car. They wouldn't fill the gas tank, but tyrell doyle gave my husband a full tank of diesel in a used truck we just purchased. Sales and finance were pleasant to work with.

naDeana

Apr 22, 2015

Carter very upfront and honest and very nice very friendly.Very happy with the salesman and the staff at Spradley Barr. Treated like a person not a number Hassle free . Love my 2015 Toyota Corolla, could not have done better anywhere in this town. Excellent People working there and very customer based quality care.

jruff

Apr 21, 2015

Clay was great as a salesman and Rob was great as a finance guy. No pressure and worked with me until we could find something that worked for me.

Gramma with the new Ford Truck

Apr 20, 2015

Working with Kevin and Rob to purchase my new truck was FUN! They just took care of everything! The whole process was effortless for me. They made me feel like we had been friends for a long time. They are "TOP NOTCH"

therealcobraburnout

Apr 10, 2015

We were out of town when I got hit with Mustang fever. Kevin spent the day working with us over the phone as we drove back to Cheyenne. I knew I could trust his opinion on how nice the 2013 Mustang GT/CS was. All financing and paperwork was ready as we rolled up to the dealership. After a few signatures my fever was cured and more over my Mustang dreams came true! Thank you Kevin Harris and Spradley Barr!!

angel

Apr 9, 2015

I stopped in to have my hyundai washed and asked about fixing a scratch on my front bumber. My car is only 6 months old so the first scratch really hurts! Graemme, the gentleman that helped me said that it would be expensive to have such a little scratch painted. He suggested that I get some touch-up paint, then I would have it for future problems. He took me back to the parts dept. to get the paint and then touched up the scratch himself. He also noticed some road dirt that did not come off in the wash so went inside to get a cloth and polish and proceeded to clean up my car.

Mustang307

Apr 7, 2015

It started by driving by and seeing a Mustang that caught my eye. I visited the dealership twice that day with alot of interest. On the second trip, my brother and I wanted to actually check out the vehicle. It seemed like a slow Saturday and walking around trying to get a few people's attention they seemed to just avoid us and walk in the opposite direction, normally I hate going to dealership's because they hassle you! Then along came Kevin Harris! Kevin seemed to be busy with a task with a vehicle, but still had the time to see if we needed anything, inquired about a few cars and told us give me "two minutes." Kevin was very friendly, seemed to alot about his products. Needless to say we viewed two cars and had an awesome experience! We didn't go there with intentions of buying one that day, just looking around for when the time comes. Kevin made this experience memorable, and pleasant, he wasn't pushy and chased us out of the parking lot. He even gave me some Mustang memorabilia, and being an Enthusiast that was awesome!! When the time comes I will highly consider coming to Spradley Barr and ask for Kevin Harris!

Kedwar15

Mar 29, 2015

As a first time car buyer, I was unsure what to expect when I went out looking to find a new and reliable vehicle. I was blown away by the courtesy, helpfulness, and kindness of everyone I spoke with at Spradley. They made the car buying process very simple, answered all of my questions with knowledgeable insights, and really made me feel like they were doing their best to get to know me and put me in a car that fit my needs. I came out with a beautiful car and a great memory of my experience. I would certainly recommend this dealership to anyone looking to avoid all of the usual stress, frustration, and questionable service that sometimes comes with buying a car. I was more than impressed, and I think that anyone else who chooses this dealership will be too.

jpkalas

Mar 28, 2015

I had never purchased a new vehicle before my experience at Spradley Barr. I was nervous, and had two trade in vehicles, both with negative equity! Denett was a fantastic sales rep, helping me through the entire process. Her attention to detail and her knowledge of the vehicle's options and extras really helped make my purchase easy and worry-free. I would recommend this dealer to anyone! I love my Sonata! Great service, great people. Would visit again, no questions asked.

Skapus

Mar 2, 2015

We were preapproved with a high interest rate and they were able to half our interest rate and get us several extras we are so happy and appreciative of everything they were able to do for us and will recommend them to everyone and buy all our future vehicles from them

fedupwithsbarr

Feb 26, 2015

Car buying at Spradley Barr was great. The service center is quite the opposite.. If they weren't being forced by people higher up than them to pay for the repairs I would never bring my car to them. I'm not picky but I want my car fixed when they say it is, hate being lied to and treated differently because of my anatomy.

Taugusty

Feb 26, 2015

Living in Detroit for most of my life, I've been buying Ford trucks for about 30 years. I've never been more satisfied with the purchase of a Ford truck. Kevin was extremely knowledgable about A/Z Plan buying process and extensively researched every possible incentive to be utilized. He was so attentive to my needs, I felt like I was his only customer. Based on my experience, I would highly recommend Spradley Barr and Kevin Harris for your next Ford purchase. I will certainly be back.Tom Augustyn

Megan#happycustomer

Feb 18, 2015

I was able to purchase a vehicle with no money down with a great warranty all within the monthly payment I budgeted for, and no surprises at signing! Kevin Harris went out of his way to make the process quick and easy and found the perfect car for me. He was great to work with, friendly, enthusiastic and trustworthy. I highly recommend him for future car buying experiences, and will be returning myself. Thanks!

Rebekkah Jones

Feb 7, 2015

Robert was very friendly and really helpful! We appreciate what you did for us. We love the new ride and he was able to give us options.

Valerie

Jan 31, 2015

Kevin Harris is the best salesman I've come in contact with ever. He is very personable, friendly, and goes above and beyond for customers. Kevin is ready and willing to work with you without the pressure of making a sale. His dedication to the customer and making them happy was a pleasant surprise and relief, knowing there wasn't any pressure. He even passed along some of his expertise to show me what to look for when buying a used vehicle. If you're in the market for a vehicle, Kevin is your guy!!

Karlita90

Jan 26, 2015

Kevin is a funny person and great sale person. Overall if you need a new car he's the person to go. As a customer I'm very satisfied with my new car.

A+ Service

Jan 22, 2015

Kevin Harris went above and beyond to help me find the a car that would work best for me and my my family. With some bumps along the way he stayed dedicated to helping in the most professional and caring manner. I couldn't be more pleased with the phenominal service he provided! Thank You!

topnotch

Jan 10, 2015

Kevin Harris's professional demeanor, knowledge, and absolute interest in satisfying his customer with the very best experience possible were all exceptional. He knows not only his product but knows what features would be important to the customer. Definitely a conversation instead of a sales pitch which was very refreshing. He definitely cares about the customer's satisfaction and that continues after the sale as well. This attitude is obvious throughout the dealership and includes Rob Elder and Sam Ervin who also worked with me during the sales transaction. This dealership gets my recommendation without reservation.

HappyCarShopper

Jan 5, 2015

This was our second car-buying experience at Spradley Barr in Cheyenne, both times with Kevin Harris. My husband and I queried him with multiple questions about the cosmetic and technical aspects of each vehicle we were considering, asked for the pros and cons of buying vs. leasing, and requested Kevin's honest opinion on a variety of issues related to our car buying experience. At no point did we feel rushed or ignored, and Kevin has found the perfect balance in showing us all our options without ever applying pressure to make a same-day purchase. I would not hesitate to recommend anyone to this dealership and to Kevin in particular. Kevin has worked with my daughter and her husband and his interaction with them has been the embodiment of high integrity. Thank you, Kevin, for making FUN what can often be a trying and unpleasant experience! We'll be back!

Clprewett

Dec 19, 2014

Kevin is a competent, thoughtful, professional "Salesman". He meets, greets, and qualifies customers without being offensive. He knows his products--vehicles, equipment, options, features and benefits, as well as finance and purchase plans--and is a "one stop" sales representative. I plagued him for a couple of months with questions and requests, etc. before I purchased a vehicle. He made every effort to answer my questions and meet my needs--no hard sell, he simply provided great service and closed the sale. "Thanks Kevin"

Lincoln

Dec 17, 2014

Kevin Harris, and Rob Elder, in finance, were wonderful to work with. This was the best car buying experience I can remember. Their attention to detail, and the willingness to solve any problems which arose, was just great. We have already recommended Kevin and the entire Lincoln team to our daughter and son-in-law. We have just purchased, but love the certified Lincoln MKX, which Kevin helped us pick out, based on our needs and budget. Jim and Kay BarrCheyenne, WY

lakc

Dec 10, 2014

Kevin listened to my needs and wish list. Kevin explained the differences, price wise and feature wise between my car and the list of cars/prices that I had printed off the internet. I felt comfortable with my decision to purchase my 2014 Fusion. Kevin's service does not stop once the sale has been made. I am glad I bought my car in Cheyenne.

shano

Dec 8, 2014

Kevin Harris was fabulous. Mr. Wommack was fabulous. The entire experience far exceeded any dealership we have ever worked with. They went out of their way to help us make our car deal work. Thanks so much! We will drive to Cheyenne from CO anytime for this dealership and will share with our friends!

dagregory

Dec 4, 2014

I needed an oil service done, so I call Kevin and he brings a loaner over while I'm at work, takes my dirty car, brings back a beautiful clean car that has been serviced. Kevin is the best and I don't want to ever own anything but a Lincoln. Thank you Kevin Harris!Sincerely,Diana Gregory

DarcyBono

Nov 18, 2014

Ok, this is the second time in a year I've had the displeasure of taking my car in for service. Ordinarily I would give the experience I had a 2 star, but seeing as this is the SECOND TIME IN A ROW SERVICE HAS BEEN LOUSY, I think it deserves a 1 star. So here we go:I take my car in to get routine maintenance. I schedule an appointment online. When I arrive at the time of appointment, with confirmation page in hand, they look at me like I've insane and pass me off between two different people. The lady in maintenance who acted like I ruined her life, sent me to talk to a man named Kent, and Kent sent me back to her....ooooooook people. I was also told that despite scheduling an appointment online, car maintenance is first come, first serve. According to the Spradley Barr website that statement is WRONG because it allows you to choose "general maintenance" as an option for an appointment. So after waiting two hours I get my car back, yay. The lady tells me "ok so your tires were out of alignment and that not covered by your premium service plan so you'll have to get it down another time." I BEG YOUR UNBELIEVABLE PARDON! Why the heck didn't you tell me "hey there's something with you car that's not covered by the plan, it will cost this much, it may take a little longer....do you wanna do this?" <----That is what has occurred at any dealership I've ever been to. So now apparently they want me to schedule another appointment (good luck with that) and come in AGAIN! Yeah....I don't think so. This is the second time they've done this crap to me and I'm going elsewhere. Yeesh!

JaneleB

Nov 14, 2014

Went in to make a deal on a 2014 F150 though they were going to give us the price we wanted but said our interest rate was going to be through the roof cause we wouldn't get promos going on with the truck. Well I said I want my credit ran once and if it didn't work with the payment we wanted I didn't want the truck. We reiterated it at least 10 times and they said yes thats all we did but no that was not the case it has been ran multiple times and it also took us 3.5 hours there which is ridiculous. The finance guy didn't explain anything to me except what my interest rate and payment was. I will never go back there and give them my business I have never been felt like this before buying a vehicle!I would not trust their word about anything!

dhogb

Nov 13, 2014

I went to dealership in response to mass mailing for sales promotion. I had won something per mailing and wanted to find what it was. I had to wait a while for a sales representative to meet and deal with for answer. Dealership receptionist informed she notified twice of need for customer service. Older salesman presented and I was informed I had to complete a form, providing address and driver's license number plus have my driver's license copied. Older salesman, whoever he was went to another room to check for my winnings. I could see him sitting, first on the phone and then seemingly reading something. A second younger sales man, no name given either, checked with me and asked what I was there for. I said to check on winnings. He informed drivers license was needed for copying. He asked if I was interested in a new vehicle. I said no, I had recently bought a new Nissan. He said snidely, sorry! I explained, no, it was good for me, better mileage than F-150 and did not need anything larger like an F-350. The salesman directly went back to other room to check on my answer and returned with winnings of $2. - My son is actually looking at buying a truck, but I would not recommend this dealer. Sale staff is slow to respond to customer enquiry and presented poor attitude.

airforce4life

Nov 8, 2014

Walked into the dealer looking for my wife's dream car and there it was. 2014 Black Mustang. Met with Kevin and he went above and beyond helping make my wife's car dream come true. Even after we had the car he came by the house to set up the garage door opener and when we stopped by the dealer a few weeks later he had the car detailed for us.

newfordedge

Oct 18, 2014

Kevin was wonderful to work with. He was very helpful and took lots of time with us explaining differences, features, etc. He came and picked up my new car from work to clean it, and again to have remote start installed so I did not have to worry about anything. He was great! We would highly recommend him!

Pat Schmidt

Oct 16, 2014

Bob did a great job selling me a new Toyota, patiently explaining the differences between vehicles, helping with test drives and updating me on changes.

KRLD

Oct 6, 2014

It could have been a ruined weekend, but Rex made it an outstanding weekend. My small SUV was damaged and had to be towed to Spradley. While waiting for news on it's status, I check out the used vehicles and WOW!! Rex found me the greatest vehicle that meets my needs and helps me feel secure and safe! His knowledge and excellent sense of humor helped turn the day around! Very, very happy with the great vehicle he sold me! Go, Rex!

Scott Mangold

Oct 4, 2014

After discussing the previous problem with a manager at Spradley Barr Motors, they decided that they could pay half for the repairs. No, they didn't have to because it was sold by the previous dealer. There was certainly a breakdown in communications between the service manager, the sales staff, and myself. I was surprised when they stated that most of the academia in Laramie purchase vehicles outside of the state despite having a large part of property taxes in Albany County paying for their wages. Maybe that is why Laramie teachers are the most underpaid in Wyoming. For the high school teacher who did purchase in Laramie, some goodwill from Spradley Barr Motors should pay off in positive word of mouth to a large buying demographic.

Advertiser

Sep 29, 2014

While the problem with a Nissan Juke was McCarty Motor's problem, I felt that Spradley Bar Motors had an opportunity to step up, but failed miserably. Yes, the warranty had just barely passed, but a $270 bill and a flippant parts manager cost this new company in Laramie some bad advertising. The young lady who you blew off is a teacher at Laramie High School with a very active following in a car buying demographic. How much advertising can $270 dollars buy you in Laramie? Not much. By making a $270 concession to a first time car buyer would have been a big marketing ploy. Instead, your service department cost you some bad will in a new competitive market. With so many outlets for advertising now days, having a foothold in a local school with word of mouth advertising is very important. some car dealers know that. Others just try to nickle and dime you after the sale.

Lisa Roybal

Sep 25, 2014

Your sales rep leigh clay made our experience fun and stress free....he was very knowledgeable in his sales role...we were kept informed about everthing throuout our process in your dealership..its very nice to know that honest people still exist....we love the car and very pleased....SPRADLEY BARR...we thank you...!!!

Yellowwolfe

Sep 16, 2014

We typically dread stopping by any dealership when it comes to car buying time. However my husband found the truck he has wanted at Spradley Barr yesterday. He has waited 5 years to purchase one so this was very important to him. Rex Rabou greeted him and it was uphill from then on. Not only did he restore my faith in honesty within this dealership..(.as i had had an unpleasant experience in the past...years ago,) but he and Rob Elder (finance mgr) made my husbands dream materialize!. Not only did they make the price work within our budget but he went above and beyond to make our buying experience a great one! Rex is the best when it comes to his personable and honest ,straight up , way of handling what we all know as a stressful ordeal .I must say, i have purchased many cars in my lifetime and i have never had an absolutely positive , down to earth experience as we did with Rex.His compassion and understanding of your situation is so helpful and I can truly say that, when its time to purchase another vehicle, we will definately return to Spradley to see Rex. I still will not go to just any dealership but we will go through Rex!Thank you so much Rex Rabou and Rob ElderSincerely.Jimmy Torres (and Rae)

rlwolf

Sep 14, 2014

Thank you to John Austin and Mike Ervin for making the experience of purchasing a new vehicle a great one. They listened to our needs and concerns and their knowledge was excellent in every way from financing to explaining features of my new car! I am very happy with my purchase, Thank you both for your time!

JWWKMW

Sep 13, 2014

I was very impressed with absolutely everyone involved in the purchase process! My husband had looked at possible vehicles for me earlier in the week and when we walked into the showroom, he was greeted by name and the sales staff warmly welcomed me. They arranged for a test drive almost immediately, and never neglected us, offering beverage, chatting with us, but NOT pushy AT ALL. I will definitely recommend this dealership and staff to any and everyone! Thank you, Bob, Steve, Rob, and John! We are now a Toyota only family!

Picture1415

Sep 10, 2014

The best sales experience I have ever had I will for sure but from shawn again!!!! By far the best young man around! I have bought many cars in my life but this was the easiest, best, most pleasent experience I have had. And he was able to get to the payments I asked for. Also the experience hasent stopped after I left, he has called at least 5 times over the past month to follow up and answer all my questions.

tinyone

Sep 10, 2014

Have purchased many vehicles in my life, but this was line of the best experiences ever! Cristin was a pleasure to work with. She was knowledgable, and fun to get to know. She never pressured me to make a decision, make suggestions, and spent a great deal of time to make sure I got the vehicle I wanted.

Marsh18

Sep 2, 2014

I am relatively new to Cheyenne and with my new ford and extended warranty, I have to take my vehicle to ford. I only have one ford dealership in town so I went to spradley. I have only gone in 3 times and each time something is wrong and I have to go back. The last time I went in I had a huge door ding. I knew with no one saying anything to me I was simply out of luck. I recently went to discount tire and they told me of a tech leaving a car in neutral and it rolled close to my vehicle. They told me of the situation and simply wanted me to inspect (nothing damaged) but wow! They earned a client for life. I recently called Scott Rudolphi the service mgr at spradley to discuss that, every time I came in something went wrong and that is why it has been so long since I was in. He was like talking to a pole he knew he had to listen but he did not care less about my concerns. I had to cancel the appt. he set up for me about three weeks ago. I have a recall on my vehicle and I need it looked at. I have left Kurt at least 4 messages in the last 3 weeks and no call back. I called Scott today to let him know, it's like he knows, they don't call back but that there is nothing he can or will do about it. The customers will get solved soon we will just stop calling (we want to make your job easier) I asked Scott today if we could tell me if the repairs I needed were covered. He told me he was not at a place he could look and I just had to come in if I told one of my customers I couldn't look something up because I was not at a computer and it got back to my District Manager I would be fired! I called the ford dealership in wheatland and the service man took my vin and gave me all the info. He said about the leather stitching on my drivers side coming apart we could try sending Pics to ford and see if they will cover. Scott simply said "NOT COVERED SORRY" and he didn't need a computer for him to know that. I stated to Scott that I love my $50,000 explorer but the service side at Ford is forcing me to look at other manufacturers. He said its like this at Toyota Honda etc. Well I guess I'll take my chance. I know if I lose a $20 dollar customer I'm concerned, let alone a $50,000 customer. I stated to Scott I didn't want to have to drive out of town tomget my car serviced and didn't think I should have to. He said we want to help you but it's up to you. He didn't care. So Scott I know you said you don't have a boss and the buck stops at you, so hopefully you loose enough customers for your dealership that we make your job easier and make it so your reps can return phone calls. Nicole was someone I spoke to last and she listened to my concerns she seemed to care and I appreciated that she said she would give my concerns to Mike Irving but I'm not holding my breath of him doing anything.

cornetch

Aug 30, 2014

Rex did a great job and went out of his way to make sure that we were getting what we wanted. I appreciate his down home attitude and rancher mentality. The bells and whistles were not what i wanted and he understood and accommodated. Thank you Rex!

Jerome Kurkowski

Aug 29, 2014

Our very first stop at a dealership - Spradley Barr - was a good experience for us ...mostly because of the salesperson...F. Leigh Clay. Very professional, knowledgeable, and still dealt with us in a friendly manner.. He was willing to take all the time we needed to explain everything to us...these computerized autos these days are complicated. We appreciated especially that he is so knowledgeable of his profession.. Sam Abou, the finance person who helped us, was equally professional and knowledgeable of his profession. Leigh went the extra steps to see that the used truck we bought was in perfect condition when we drove it off the lot. Thanks Leigh!

kelrounds

Aug 29, 2014

Thank you Rex. You have restored my faith in sales persons. We are a Ford family, and bought many Fords from Spradley Barr. I had a trade with some pretty heavy hail damage but still attached to the vehicle. Rex was sympathetic and honest, and went to great lengths to get me in the Fusion I liked. My payment and interest rate greatly decreased, and spent half the time it took to purchase in the past. I am extremely happy with my 2012 Ford Fusion and I hope that Rex Rabou stays at Spradley Barr for our next purchase. Ask for Rex, you won't be disappointed!

keilbergeron

Aug 1, 2014

I have been to a lot of dealerships and no one treated me better than spradley Barr!! Rex their salesman goes the distance for you and is very informative! I appreciate honesty and that is what you get with Rex! I was a new car buyer with no credit and while other dealerships treated me like trash Rex did everything in his power to help me out! Thanks to him I am in a 2010 Honda Accord! He was even willing to help me sell my old car, you can't find salesmanship like that anywhere but spradley Barr!!!! My advice to anyone reading this is go to spradley Barr ask for Rex and you will enjoy a stress free car buying experience!!!!

greerand569

Jul 31, 2014

Rex Rabou was extremely helpful in picking out our new F-150 super crew. He listened to all of our concerns and must haves in a new pickup. He helped every step of the way. He went out of his way to help remove some things from our old truck (tool box and back rack). The truck was ready for us to go on our family vacation the next day. He made sure we were comfortable with the new in sync navigation, sync the phone for hands free calls. This has been the best experience from a dealership and sales person we have had in a number of years. Rob Elder was very helpful with the financing and getting things setup the way we needed.

jamessamjohn

Jul 31, 2014

We went to look at a new vehicle to purchase and ended up finding a 14 tundra. The people who helped us were very nice and helpful. Will recommend anyone to go there if they are looking for a new vehicle to purchase.

jtbalser

Jul 31, 2014

Really appreciated the extra steps they went through to secure the exact vehicle I was looking for. Didn't mind the wait and the delivery was smooth.

bnmesser

Jul 22, 2014

My recent car buying experience with Spradley Barr in Cheyenne, WY was a pleasure. The sales, management and finance staff were professional, conscientious and friendly. They have earned my loyalty.

Jlthornhill

Jul 14, 2014

This was our second Toyota from Spradley. We also have a Prius. We had a great experience for both vehicles. John Austin was great to work with.

9526

Jun 26, 2014

I had to buy a new car as my car was totaled. I really was not looking forward to this as I hated buying a car from a dealership and the sales person. I meet Mike when I came in to test drive the new camry, Mike was great he let me drive as many cars as I wanted. He never pushed any car on me, He answers all my questions and didn't get defensive when I said I wanted to test drive other makes. I went to test drive a chevy and I barely got out of the dealership, they were going to get me into a car no matter what and are still calling today. A couple of weeks later I went back to test drive a couple of more cars and he had no problems test driving again. Mike was great and I would recommend him to everyone. Thanks Mike.Vana Lange

chriscaton

Jun 20, 2014

We had a low pressure fantastic experience with Spradley Barr and Mike Smith. We took our time - started on a Saturday and finished up on a Monday. The car we chose had a broken windshield from someone driving by on the frontage road and it was fixed and ready to go when we were. My husband and I comment frequently that buying this car was one of the best decisions we have made. The good gas mileage has save us quite a bit of money, even making up for the payment compared to the mileage we were getting on the Jeep Liberty we traded in. We gave up the 4 wd but are very happy.I would rather submit a survey by snail mail. I'm having a lot of trouble with this format and I use a computer daily.

katieleg

Jun 19, 2014

Rob Howe was my original sales associate but had the day off when I picked up my car. However, he made arrangements for Mike Smith to assist me - Rob stayed in contact with me the entire time so I didn't feel abandoned. I was very impressed with both sales associates. I appreciated the time Mike Smith took to explain every little detail of my new Highlander to me. Mike took the time to go over everything, answered all my questions, set-up my entune, explained the different driving operations, etc. Mike provided me with the best customer service I have every received. I know I will have plenty of questions after owning the vehicle for a few weeks - I will not hesitate to stop by Spradley Toyota for assistance knowing that either Rob or Mike would be happy to assist me with my questions.

klumpstra

Jun 18, 2014

I was a fist time buyer and they made the process simple and painless for me. I was very happy with the over all quality and care of the people here.

DarcyBono

Jun 17, 2014

This was my first time as a customer at Spradley Barr, and my experience at this dealership left a lot to be desired. Here is what happened: I call the service department one morning to schedule an appointment, and reached a voicemail. Later that day I call again, and leave a voice mail stating that I need a call back in order to schedule my car for routine maintenance. Two days later, I still have not received a call back. I go online to see if there is a way to schedule an appointment, and luckily there is. I get the confirmation e-mail stating my date and time, and arrive on time the day of my appointment. When I told the service employee at the counter (Michael), that I had a 9:30 appointment he informed me that there would be a two hour wait. The rest of the scene plays out like this: Michael: Yeah we have several cars in line right now so it's going to be a few hours. Me: Then what's the point of scheduling an appointment online? Michael: We don't take online appointments Me: Uh...I'll be right back then *I go out to my car to get my phone and return with the confirmation e-mail* *I show my confirmation e-mail, confusion ensues, calls over other employee (possibly manager), both act pissed* Michael *annoyed*: Uh... yeah...ok I guess we can squeeze you in. No, "sorry, about the mix up" or anything along those lines, just a guy looking at me like my existence just ruined his day. Anyway long story short, I got my car serviced, but it was like pulling teeth. What kind of customer service oriented business acts like it's doing you this HUGE favor when it was the one that screwed up (multiple times in this case)? I shouldn't have to beg you to do your job. So the only thing that saved the day is that the guy that actually did the servicing of the car was very friendly (dark complected, neck tattoos), as was the guy that delivered it to me. Apparently the "backroom employees" have better customer service skills than the front desk.

jefferson969

Jun 8, 2014

I stopped into Spradley Barr Toyota in Cheyenne on my way to the front range to look at new Toyota Tacoma trucks. I was so impressed with the friendliness, expertise and no pressure sales attitude of Rob Howe that I chose to buy my truck there. They had exactly the model and color I was looking for. Super service from everyone at the dealership from sales to finance. I highly recommend shopping with Spradley Barr in Cheyenne.

wyowatkins5

Jun 5, 2014

We have purchased multiple vehicles from Mike Smith. He is always professional, courteous, and honest. We will recommend him to all, and be return customers in the future. He never pushes, always has the answers to our questions, and is willing to go the extra mile to be an advocate for the customer. We have 2 teenagers to go, and will most surely purchase our vehicles from Mike and Spradley for them! We actually bought a Toyota, and are very pleased

Shack71

May 20, 2014

We couldn't be happier with our purchase! Mike Smith was our salesman, and he did an outstanding job. At the time we chose to make our purchase we were in So. Calif. He was right on top of all our questions, and handled the paperwork back and forth effortlessly. When we arrived in Cheyenne our new F-150 was ready and waiting for us. With all the paperwork already done all we had to do was the walk around checkout and drive our new truck off the lot. This is our second purchase at Spradley Barr and we can't recommend them high enough! Thank you Mike for being such a professional, you make buying a new vehicle so easy.....

Rafter2k

May 7, 2014

We are a Ford family and have owned nothing but Fords for years. I have always dreaded the buying process. It takes forever, the haggling, and just not always feeling like we got the deal right for us. But, our recent experience buying at Spradley Barr was actually very pleasant, easy, fast and even fun. From our sales reps, Cristin and Sam to the finance experts Steve and Rob, everyone was informative, respectful, friendly, and just plain fun to talk to. We went to Spradley first because they had a vehicle we were interested in but secondly because of their reputation of being extremely community oriented and supportative which is very important to our FFA and 4H family. So, Thank You Spradley Barr for making the purchase of our King Ranch Expedition a very pleasant experience! We'll be back!

Crystalmm

May 6, 2014

Rex was honest, friendly and helped me find a safe car based on my needs not just on what I wanted. He not only helped me find a safe care that fit my needs but when it was put to the test in an unfortunate accident, everything he said was true. I decided to work with Rex again after my accident to find another car because I knew he would take the time to find me the car I was looking for and sure enough he did. Since then, I have referred my family members and friends who have also worked with Rex and have had the same pleasant experience that I had. I will continue to recommend Rex to my friends and family that need or want new cars because I know the service Rex provides is beyond outstanding. I know he will go above and beyond for every client.

phlips79

May 2, 2014

This is our 2nd Ford, our first was an F150 XLT we purchased back in 2012.John and Bob took wonderful care of us. The sales experience itself was very low pressure. The financing process was easy and they FAR exceeded our expectations. The value we got for the price was outstanding. We are extremely satisfied, and at this point, will be Spradley customers for life. - Phillips Family

donnacollard

Apr 30, 2014

Sam Abouelenin once again came through for me by finding the perfect vehicle I was looking for and made it so easy and stress free.

gneuman

Apr 30, 2014

I have bought many cars and worked with many dealerships, but my experience with Spradley Barr and my sales agent was by far the best and most helpful I have ever had the pleasure of working with. I would recommend this dealership and sales agent, Rob Howe, to anyone wanting to buy or lease a car. I am very pleased with my new RAV 4 and feel I got a great deal on the price with excellent service. Gretchen Neuman

Mikebush68

Apr 30, 2014

Sam, Mike and Rob were so helpful, kind and professional. This was my first time ever buying a new vehicle and they made my experience very rewarding. Their friendliness and great customer service is above and beyond the best I've ever encountered.

theschmidts

Apr 26, 2014

We had a really good experience with both the dealership and with our salesman Rex. He kept us in the loop with the entire process or getting a good rate on an auto loan as well as the steps and time it would take, from being approved to finding our car, and eventually driving off in our new car. We would recommend this dealership and salesman and when we decide to get a new car in the future this will be our only stop. Thanks again for the great service and awesome car!

Kaykay72

Apr 25, 2014

I started looking for a new truck because I have a son getting ready to drive and I told him he could have my old truck. I found what I was looking for and Rex did and awesome job of getting everything done for me. I love my truck.

Topchief

Apr 21, 2014

John Austin establishes exceptional rapport with the customer. His primary interest and emphasis is to ensure customer satisfaction. I especially appreciated the time and patience he exhibited when explaining the new car features and the details of operation. This is the second ne vehicle we have purchased from John and Spradley Barr. Both experiences were super.

bmc13

Apr 19, 2014

Bob Morman and Mike Sitzman are both very good at their jobs. Bob was patient with me in deciding which vehicle to purchase. I began by looking at the Toyota Tacoma then looked to the Tundra and then to the Ford F150. I purchased the Ford F150 and was very pleased with the service provided to me from the beginning of the search for a new vehicle, the financing process and finally when I picked up my new Ford truck.Thank you Bob and Mike and the rest of the team at Spradley Ford.

katieriegler

Apr 5, 2014

Kind, courteous, great service we drove 200 miles and will probably do so again the next time we are in the market for a new vehicle.

bateybug16

Apr 3, 2014

I have been coming to Sam for several years. He always goes above and beyond to find what I want with a payment I can afford. I have and will continue to recommend him to anyone looking for a vehicle. This will not be the last vehicle I purchase from him.

Blackford

Jan 27, 2014

Kevin Harris has been very helpful when we go to Cheyenne to have our F150 serviced. He has been wonderful about providing transportationto do business in Cheyenne. We are from Torrington and it is well worth the trip to Cheyenne for the excellent service Kevin gives us. We have bought 4 vehicles from Spradley Barr through Kevin's outstanding salesmanship. He is courteous,knowledgeable and trustworthy. He makes the total car buying experience enjoyable. We recommend Kevin to anyone searching for a vehicle. If Kevin can't help you find a suitable vehicle no one can!

kristiedaryl

Oct 29, 2013

kevin harris of spradley barr ford was one of the best salesman I have ever dealt with. his knowledge of each vehicle and his no force approach will bring me back again next time. very good manors, especially around my wife. great experience, thanks kevin. daryl gade

Bskeeter

May 8, 2013

This is the third vehicle we have purchased from the dealership. We have always been treated with respect. They are very friendly and I feel they are fair. They are very familiar with the vehicles they have for sale and are very helpful. If we decide to trade vehicles, they will be the dealership we will do business with. We were very happy with their service.

Lynnie40

Apr 16, 2013

On Monday afternoon, April 15 about 5:15, I got on the interstate to head home to Wellington; at 60 mph my car was shaking so badly, I thought I had a flat tire (or two). I pulled off at the Flying J and looked around at all four tires/wheels - everything looked good. Got back in the car and was near the High Plains Road roundabout and pulled off again b/c I was seriously concerned about driving home another 25 miles. I turned around, got the phone number of Spradley Hyundai Service Dept. and called them. I was headed in that direction. I spoke with Anthony who told me they were open but had no service techs around. I told him about my car and said I was so worried, I was afraid to drive home. I asked for a loaner - he said they didn't have any. I asked if I could just drive up to the door and see if they could look at it. He said OK. I drove up, the door opened and I drove in. I got out of the car and Anthony and Scott took one look at the car and said my wheels/rims were full of ice. Scott said we'll just use the "hotsi" or something like that and you'll be on the road in no time. Anthony took my car, thoroughly steamed all the wheels an got rid of any remaining ice or grime on the car; he then drove it back to me, used a wet vac to clean the driver's side floor mats and Scott cleaned the passenger's side floor mat. While I was waiting, Scott and I talked and I explained how thankful I was. I said now I felt safe to drive home and I was so appreciative of their care and concern. About 10-15 minutes after I had started home (Interstate 25 south), I received a call from Anthony. He just wanted to check to be sure my car was handling well and that I was safely on my way. I again thanked him and told him how impressed I was with his and Scott's "can do" attitude and extremely professional customer service - they made me feel like I was the most important person they'd seen that day! This was of course, all done at absolutely no cost to me. Thank you, thank you, thank you - Anthony Miller and Scott Rudolphi - and SpradleyBarr Hyundai of Cheyenne!

skycop

Apr 16, 2013

This shop was recommended by my insurance company (USAA) to repair extensive hail damage to my truck. Needless to say they did the estimate and it was about $10K total. Due to all the other vehicles it took almost nine months for my truck to go in to be fixed. They had my truck for over two weeks to replace the roof and hood of my vehicle. In the estimate, they said they would fix my topper on the back of my truck, they did not. They said they would paint my whole truck, they did not. They did paint the new roof and the new hood to match my truck. My previous hood had a bug shield on it with the rubber bumper pads on each side of the quarter panels in front, on either side of the hood. They removed the little bumper pads and did not remove the adhesive. The person/s who painted the hood, clear coated right over the old adhesive which, can be clearly seen to this day. I had to take it back a couple of times to get other things fixed. When the dent guys fixed the dents they bent /twisted the window track for the electric windows and one of the parts for that same door broke the clip and it was causing issues. Ellie said she would order the parts and get back with me. After some weeks of not hearing from her, I went in to the body shop to find out why nobody had contacted me. She said that the reason was they had not contacted me was because she could not find a part for the window and she showed me the other part that had come in weeks ago. She said they would try to fix the window and bend it back into place and fix the blemish on the hood. At that point she got a little hostile and from the way I was being treated, I felt as if she was placating me to get me out of her office. I made arrangements to get my truck fixed. At this point I will not be going back and I am in the process of registering a complaint through my insurance company. I feel that I have tried to work with these people and don't feel that it will go anywhere. My suggestion to you, is ensure that all the work was completed and to your satisfaction. I have since told several friends to go elsewhere to get repairs/service done. I also will be looking for a new vehicle soon but, will not go to this dealership to get repairs or service in the future.

bus09

Feb 9, 2013

they were so friendly not just traci but everyone that walked by they made you feel important theyexplained things very well answered all my questions

lolakay52684

Jan 31, 2013

I worked with a new employee at Spradley Barr Ford - Adrian Miller - when purchasing my new Ford F150. He was so friendly and did everything to make the experience of buying a new vehicle a great one. In the future, I hope to work with him and also Mike and Dave. Also, Rob in the finance department made sure that I understood every aspect of my loan and was able to answer any question that I had and didn't treat me like just another buyer - super nice guy. Overall it was a great experience and I love my new truck! -Laura Simpson

markdingguy

Jan 29, 2013

outstanding sales and service. Honest and fair. I have purchased four vehicles here. use the service department and Body Shop, top to bottom quality people.

colbarm

Jan 17, 2013

On January 2nd I received a call from salesperson Traci Jaspersen saying that a 2013 Ford Fusion Titanium AWD that I might be interested in, had come in. On January 3rd my wife, Barbara and I went over to the dealership. Traci was waiting for us, showed us the car and asked what our expectations were for the deal. She then gave the information to sales manager Dave Morgan. Dave checked his computer to see if there were any other Ford incentives that we didn't know about and found one for $750.00! Meanwhile, Traci, Barbara and I took the new car for a test drive.When we came back, it was into finance manager Rob Elder's office for the final paperwork. I don't think it took fifteen minutes to complete the paperwork and we were ready to go. Before we left Traci went over all of the vehicle features and explained the My Ford Touch system. For someone that hadn't been with Spradley Barr Ford for all that long, I was very impressed with Traci's technical knowledge of the vehicle.We have bought several new Fords from Spradley (Barr) Ford over the last ten years and each time has been a relaxing, no pressure experience. Everyone that I have encountered at Spradley Barr Ford have been very friendly, courteous and professional, especially Traci, Dave and Rob. They went over and above to make sure that we got the best deal and was satisfied. I certainly would recommend Spradley Barr Ford to anyone looking for a new vehicle and will definitely get my next new Ford vehicle from Spradley!

jimkathy.beatty

Jan 5, 2013

We have purchased cars from Spradley Ford in Cheyenne since we moved here almost 14 years ago. Every person that we have dealt with has been very friendly, professional, not pushy and very easy to work with. My family has purchased 4 vehicles from Sam in the last few years and anytime we have any questions or concerns all we have to do is call him. He has been great to work with. He takes the extra time to explain everything about the vehicles we purchased. I have purchased 3 Ford Taurus' since 2001 and have loved every one of them. Customer service at Spradley is great. They are friendly, professional and not pushy at all as some car sales persons can be. I will always recommend Spradley to all my friends and family.Financing was a breeze this time and very fast. Robert Elder was knowledgeable, personalable, friendly and professional. It was very quick this time. We will be back when its time to get a new vehicle again.

SMichelle85

Jan 2, 2013

I worked with Denett Goehringer to find the perfect new car when my older Subaru Outback decided to start breaking down on me. Denett was very helpful when it came to helping me find a vehicle I would love and also be affordable on my tight income. I eventually decided that my brand new 2013 Hyundai Elantra was the best fit for my lifestyle and wallet. Spradley Barr Motors, Inc. gave me a great deal that was affordable and one that I had all the little extras I was after. I paid a reasonable price for my Elantra that came equipped with leather seats, sunroof, active eco fuel efficiency technology, an amazing 10 year powertrain warranty, 5 year bumper to bumper warranty, and even a 3 year warranty on my satellite radio! A lot of other brands have similar packages available, but you would pay a whole heck of a lot more for the same features I received and wouldn't necessarily get to benefit from the awesome safety features Hyundai offers. Between the awesome price, cool extra features, color (red-my dream car color), and unbelievable safety ratings the Elantra had (2011 Car of the Year for Safety)it was a win win situation when it came time to purchase my vehicle! When I went in to actually sign the papers and make the car officially mine, the Hyundai Sales Manager, Travis Brown was an exceptional man of character because he helped me out so much with the financing side of my purchase- Since I did not have a lot of credit I was afraid that no bank or credit union would give me a loan, but Travis went above and beyond searching every available option in order to get me into the car I love. I especially appreciated his low pressure approach to offering up additional warranty coverage. There were no hiccups or unexpected fees and everything was presented in an honest and forthcoming way. Travis along with Denett made my car purchasing experience one that went as smooth as velvet, (which is hard to say about a lot of dealerships out there), which is why if I ever buy another vehicle in Cheyenne it will be from Spradley Barr Motors, Inc.

mburby

Dec 16, 2012

Travis and Denette were wonderful. Not only are they very professional, but they have a friendliness that helps put one at ease when making such a huge buying decision. They understood exactly what I was looking for and what was in my budget and got me into the vehichle I wanted. I'm looking forward to a lasting relationship with this dealership.

daddydragon80

Jun 23, 2008

Frendly Staff. Great vehicle knowledge I will recommend all my friends to go to Spradley Motors when they are in the market for a new vehicle. They also sell Ford, Lincoln, Mercury, Toyota, Mazda and Hyundia.

dalanky1

Apr 27, 2004

worste experience I have ever had at a dealership. The salesman and saled manager were the pushiest I have ever had to deal with. Horriable dealership. Will not go back..