Star Lincoln reviews

Marshall Solomon

Jan 16, 2016

Prompt courteous and friendly service.Pleasant employees and staff. Explained everything.Even washed my car and made it look brand new.The best most responsible dealership and service

Charles Bazzy

Jan 11, 2016

Very professional, courteous. Always the best service anywhere.

Patrick Flynn

Jan 3, 2016

Overall a great experience. Love my new 2016 MKX and feel I was treated very well and got a great a deal! Staff was great!

Thomas Ryan

Dec 30, 2015

Service and staff were excellent !there were no characters at the dealership !!!

Colbert House

Dec 24, 2015

Lincoln MKC, everyone was very nice. I am very pleased with my purchase

Charles Morrison

Dec 23, 2015

I always receive great customer service anytime I visit your dealership. My salesman is Glenn Belgrave and he has assisted me with at least 4 vehicles. I received my last vehicle about 3 weeks ago and it is the MKC. Glenn is very attentive to details and customer service.I am very happy with my relationship with Star Lincoln.

Joseph Moore

Dec 19, 2015

GREAT SALESMAN, RICHARD WOLFE DID A GREAT JOB. THANKS FOR EVERY THING

Theodore Jones

Dec 16, 2015

Informed that car service was done ~ 12:20 p. I did not leave the service area until 1:45 p. Did I mention I had a 7:15 am appointment for my 2011 MZK hybrid 80,000 mile service? Apparently, once the paperwork is turned in, it is no longer Damyn's concern as he never spoke to me again even as I stood in the service area trying to find my car for over 35 min. Not Star Lincoln's finest moment...

Debra Myers

Dec 14, 2015

GREAT DEALERSHIP AND THEY MAKE YOU FEEL GOOD AND I WOULD BUY ANOTHER CAR FROM THIS DEALER.

Leonard Prekel

Dec 12, 2015

i am leasing a 2015mkx. pleased with vehicle. service was courteous and prompt, vehicle was ready at promised time. still learning about all the electronic features, staff very helpful in explaining.

Betty Wilson

Dec 11, 2015

Lincoln, MKZ Great service, personnel friendly, wait time ok.

Robert Fair

Dec 8, 2015

Star Lincoln is an excellent dealership, including a well-qualified staff and first-rate facilities. Service provided has been excellent. R. F. Fair

Larry Tarrance

Nov 30, 2015

My service experience at Star Lincoln was excellent in every aspect. The location of the dealership, quality of service, time it took to complete the service and the friendliness of everyone at the dealership.

Ilene James Robert

Nov 29, 2015

Everyone was very nice and helpful. It took around the time they told me to change my oil.

Liz

Nov 27, 2015

I came in to have my MKC repaired, and Dan was so great! He quickly got me into a loaner car and as soon as my car was ready, he gave me a call and I came and picked it up. Super easy and very friendly service!

Abdulghani Sankari

Nov 24, 2015

Outstanding experience and customer service. .....

Bruce Lyons

Nov 4, 2015

Service was quick and everything done to perfection!

Ilene James Robert

Oct 23, 2015

I have a 2013 Lincoln MKX. I took it in for an oil change. Everyone was very nice and helpful. I would return there again for service on my car.

Daniel David Mclean

Oct 19, 2015

Excellent service, I was very impressed with how clean the facility was.

Faye Heller

Oct 5, 2015

I had a regular 6 month check-up, oil change and tire rotation on my MKC! Service was completed within an hour, and the car returned washed and ready to go!

E. Simmons

Sep 29, 2015

I was able to schedule my appointment quickly. My car was ready early than the promised time. Everyone was friendly and customer focused.

Robert Rudin

Sep 27, 2015

Very pleased with my Lease experience at Star Lincoln.

Steven Silverstein

Sep 24, 2015

I've always had great service, hopefully to continue !

Arnold Podolsky

Sep 15, 2015

This was for factory recall notice. The job was done on time this time which I really appreciated.

Anthony George

Sep 8, 2015

DAVID HYDE FOUND THE MKX WE WANTED. DELIVERED ON TIME AND GREAT FOLLOWUP.

Charles Bazzy

Sep 7, 2015

Great sales personnel. Service department is outstanding! I wouldn't go anywhere else. My vehicles are MKZ and MKC.

Marsha Lewis

Sep 7, 2015

I had service done on my MKX. Star lincoln was prompt and very courteous.

Joseph Janik

Aug 28, 2015

My appointment was scheduled during a very busy recall time. I did not have to wait any longer than expected

Peter

Aug 27, 2015

Dean Silver was the Salesperson for my 2015 Lincoln MKX. Dean went out of his way to make my buying experience 1st class. From the beginning of the process to the delivery, Dean gets an A+ from me.

Robert Lokar

Aug 24, 2015

Car was also washed but the windshield was left with multiple "bug" marks, ergo, an incomplete service and impression.

Cora Johnson

Aug 20, 2015

Had a recall and had to make appointment. was treated very well from the time that I arrived until my car was ready. My family been with this dealer for over 20 years, love this place.

Angela Young

Aug 14, 2015

I leased a 2015 Lincoln MKX from David Hyde. He was professional, found everything I was looking for and was incredibly easy to work with. I will certainly get my next vehicle from him!!'

Barbara Kaplan

Aug 3, 2015

Easy!!! Priced fairly!!Every step was expedited quickly. I am comfortable in this car. It has every amenity I could ever want -and my salesman David Hyde was very helpful, available and very efficient. It is my 4th Lincoln so I guess I am satisfied!

Kirk Gold

Jul 31, 2015

A great experience from beginning to end.Thank you,K.Gold

Ralph Bell

Jul 28, 2015

Leased a MKC, service was great as expected with prior notification and Mr. Wolf went above and beyond helpfulness. I can't imagine going to another dealer with the amount of care and courtesy received at STAR! Also Kudos to Mr. Carey. What a team!

Josef Funchess

Jul 27, 2015

My experience at the dealership was pretty good. I didn't have to wait long to get processed, and the oil change and air filter replacement went pretty smoothly. The coffee and snacks in the waiting room was a plus, and wifi in the business center was helpful. Overall, I would recommend this dealership to other Lincoln owners.

Nabil Namou

Jul 27, 2015

Sales man was excellent Whatever he told me it was correctSpecial thanks to him

Howard Maniloff

Jul 24, 2015

I came into the dealership to handle a recall on my 2014 MKZ. The car was completed on time.

Steven Silverstein

Jul 22, 2015

I love your store it's perfect !! Please don't ask for more I don't have the time to write books !!!

Karen Yvonne Travis

Jul 10, 2015

Took my MKX in for a routine service. Staff very pleasant. Service was good.

Henry Louie Citron

Jun 29, 2015

Service was exceptional Staff was friendly and my car was returned in a reasonable time and manner.

Marshall Solomon

Jun 22, 2015

Prompt courtesy service. Sincere concern comfortable waiting area

Paul Walker

Jun 16, 2015

I took the car in for recall work. The agent kept me informed of the progress of the work and it was completed in a timely fashion.

Fida Abbo

Jun 11, 2015

presentable, nice attitude and pleasant to talk to

Giustino Michetti

Jun 5, 2015

The buying experience was professionally handled. I was able to get what I wanted.

Thomas Burzynski

Jun 1, 2015

Process of returning my old car and picking up the new car was efficient. Fabulous car, rides great...great road trip car...love just getting into it and going for a ride.

Brandi Straker

May 25, 2015

I have never had a salesman like David Hyde. He was so helpful, knowledgeable and is still in contact with me making sure everything is ok. He really knows your products and didn't miss a feature when explaining and teaching my new car to me. I love my new mkc and feel that because of David and the time he spent with me, I am able to use my car to its fullest potential.

James Biehl

May 18, 2015

Richard Wolf makes the new car experience so easy! He was outstanding. Love the MKC.

Renee Micou

May 16, 2015

My experience was pleasant, the purchasing process was smooth and I am pleased that I elected to lease my current vehicle. Thank you for your professionalism.

Robert Piraino

May 8, 2015

Michigan's potholes caused 2 goose eggs in my tire's side and Star replaced the tire (and washed my MKZ) such that I was totally satisfied -- and grateful.

Valued Customer Williamston Products Inc

May 8, 2015

The sales person is the one who made the difference. He volunteer to pick my car up for oil change and drop it off at the location of my choice without hesitation. Great Experience.

Gary Alpert

May 6, 2015

Everything was done on a timely basis. Please do not send anymore surveys. They take up too much time. I will inform you if there is ever unsatisfactory service.

Eileen Ruth Hemmi

May 4, 2015

I hate having to get a loner from Enterprize. It takes forever. The none smoking cars are reeking with smoke. I hate driving a Chevy when I'm paying for a Lincoln. When I had my Cadillac and Jag the dealership always gave me a car no matter how long they would have my car.

Steve Maxwell Miller

May 1, 2015

Dave Hyde was Awesome !!!!!!! I love the MKX Lincoln will be my new car of choice

Ronald Farida

Apr 30, 2015

Im very pleased and happy about the lincoln mkc Im leasing. Everyone in the dealership was extremely helpfuland friendly.

Paula Lee-barnes

Apr 29, 2015

"Great service, helpful staff.Greatly appreciate the car wash!

Johnnie Dell George

Apr 28, 2015

Freindly, quick, professional. Always return car with the outside cean.

Edward Zamenski

Apr 24, 2015

The personnel working at Star Lincoln are always friendly, prompt and do a great job!

Traci Lee-brown

Apr 24, 2015

Lincoln MKC. Service was great, especially since I had no appointment. Car died had to get a jump, so I took it in the next business day to have it checked. Star checked all systems, changed the oil, rotated the tires and washed it...all in about an hour! Service advisor was great!

John Hill

Apr 20, 2015

After hearing about the Star treatment in your TV commercials, we happy to receive the Star treatment in the service department through Thomas and Jim. Unfortunately, we could not afford to pay for the resolution to restore our 2010 Mariner to working order at that time. Coincidentally, a 2010 Mariner with less mileage and more options provided another opportunity to experience the Star treatment in the previously owned vehicle department through the sales manager. We were able to trade our vehicle for the new Mariner and we're happy with it. We happily recommend Star Lincoln to everyone that wants great service and great deals.

Rosemary Scanlon

Apr 17, 2015

The staff are always very friendly, courteous and professional.

Valued Customer Tripp

Apr 14, 2015

First time using this dealership due to recent move , being closer than previous dealer. Went in for oil change and multi-point inspection on 2010 MKZ. Service was fine , no complaints.

Gail Louise Kowitz

Apr 13, 2015

The staff was helpful and made sure my time in the body shop was limited. Parts had been ordered and they were ready to work on the car when I brought it in. Dan also arranged for the service that was due on the car and both service and repairs were done in a timely fashion so I didn't have to go over the weekend with the rental. I must also comment that the Sonata I was given as a rental from Enterprise made me love my Lincoln even more than I did before this experience. Didn't think that was possible. Thanks to Dan and his staff for an excellent job!

Niran Moussa

Apr 9, 2015

MY HUSBAND CAN NO LONGER DRIVE. OUR SALESPERSON DAVID,DID AN OUTSTANDING JOB OF GETTING ME THE MKZ I WANTED AT THE PAYMENT I WANTED. HE EVEN DELIVERED THE MKZ TO OUR HOUSE. THANK YOU TO STAR LINCOLN

Geoff

Apr 7, 2015

Dave Hyde was great. He was pleasant,low key and extremely helpful in assisting me to select my vehicle,complete the paperwork and learn about my car's features. This, is my second car from Star Lincoln. I have had very good experiences dealing with them.

Howard Silverman

Apr 6, 2015

Switched from MKX to MKZ and couldn't be more pleased.

Catherine Schmitt

Mar 31, 2015

We were able to agree to terms via email. When I came to pick up my car, everything was as I expected. No surprises. Pick up was as quick and efficient as possible. My overall experience was very good!!!

Adam

Mar 27, 2015

David Hyde was my sales consultant for the purchase of my MKC. He was extemly helpful and friendly every step of throughout the process. He spent a solid half hour walking me through all of the vehicles features and technologies that the vehicle has to offer. He even offered for me to bring my wife in so that he could give her the same tutorial.This was all-in-all, the best and easiest car leasing/buying experience that I have ever had.Thanks David!

Shareefah Selman

Mar 25, 2015

Wonderful experience as usual. That's why I keep coming back.

Kathleen Martin

Mar 20, 2015

2015 MKZ fully loaded. David was an excellent salesman and made the process very painless.

Valued Customer Carreker

Mar 20, 2015

The service was excellent ,and staff was very courteous .It was my first time using that dealership and was very pleased.i will certainly come back again.

Diren Abeyaratna

Mar 16, 2015

I was really impressed by the excellent service I received at Star Lincoln. From the first call, Mr Hyde built a trust that rarely found in any dealership. He was very knowledgable of the product and he acted in the best interest of me. While I received several call from other Lincolin dealerships as a result of my online inquiries, I didn't want to forego what he offered me for few dollars. I want to make it a surprise to my wife. He made it a one that we never forget. We are new to Lincoln cars. I'm sure Mr. Hyde made sure it's not the last one.

Larry Tarrance

Mar 16, 2015

I leased a MKX and the service was excellent.The staff was especially helpful with every aspect of turning inmy old vehicle and putting me in my new vehicle in a very timely manor. Thank you. Please note: My name is Larry not Lawence.

Steven Rivkin

Mar 12, 2015

Salesman, Finance Manager were great. I have been buying/leasing cars from Star for almost 30 years and have always had a great experience.

Walter L. Everett III

Mar 10, 2015

Tom was very helpful. Thank you so much for my wonderful experience...

Tisha James

Mar 9, 2015

My sales person Dave was absolutely wonderful and very professional. Staff was very welcoming, the overall experience was very positive.

Robert Graham

Jan 26, 2015

Our salesperson, David, was helpful but not pushy. He spent time and educated us on the care of our new MKC and explained services available.

Valued Customer Teera Construction Co

Jan 16, 2015

2015 navigator, service was great, salesman was very helpful

Ryan

Jan 15, 2015

Mark Coldwell was a pleasure to deal with. At first i thought he just didn't seem interested in selling my wife and I the Volvo XC90 we were looking at because there was NO pressure at all from him. It felt a little weird from past car salesman i have dealt with, not used to not being pressured! There were a couple issues with the vehicle we wanted fixed before purchasing so he said he would get them fixed and call us later in the week. Well after a week we went back and purchased the vehicle with the things fixed that we wanted at an even lower price then we had thought we could get it for. Purchasing went smooth and fast. Pleasure to deal with and would definitely purchase from Star Lincoln again.

Erica Holton

Jan 9, 2015

I leased a lincoln MKC. I was able to turn in my buick lease at the same dealership and drive home in my new car. Rich Wolf made the process easy and smooth! Would highly recommend him.

Nicole Roumayah

Jan 8, 2015

Helpful staff, I worked with Rich Wolfe. He kept me in the loop during the car buying experience and delivery of my vehicle.

Thomas Canedo

Jan 8, 2015

top notch service...great experience Hear about them on TV and the kept all their promises

Stanley Dorfman

Jan 7, 2015

I purchased an MKX. Patrick Leonhard was very accomodating and extremely helpful and easy to deal with.

Mark Geoffrey

Dec 31, 2014

Tim was great!!!! Only the nicest things to say. I'll be back.

Darlana Joy Otis

Dec 29, 2014

Every staff member I encountered was friendly and knowledgeable.

Janice Cohen

Dec 2, 2014

We were very happy with the service when purchasing our Lincoln MKZ. I had some health issues the day before and our sales person, Rich Wolf, brought all the paperwork and our new car to our house. The car has been great!

Gerald Brice

Nov 27, 2014

No, I have stated several times in these surveys that I'm very pleased with the dealer. So, I object to the repeated questions about that issue, and do not want to spend further time doing this survey.

Lynn Hardy Mcleod

Nov 27, 2014

Courteous service personnel,, reliable personnel, wonderful lounge area.

Robyn Johnson

Nov 27, 2014

I have a Ford Edge and did not think I could bring my Ford Edge to a Lincoln dealership for service.When I arrived, my first point of contact with a service representative was AWESOME. He was friendly and professional. I was introduced to a few of the serviceman and also found them to be friendly and professional. Big Otis (as he is called), is phenomenal.The waiting area was clean and amenable for me to work on my electronic devices. My experience was positive from the time I drove my car in the service area until I checked out. I believe you have a customer for LIFE!

Steven Reifman

Nov 27, 2014

you guys are doing a great job, the staff is definitely trying to make the customers happy, and I love the completely re-newed dealership, great job.

J. Casida

Nov 26, 2014

Tim is extremely knowledgeable about the 2015 MKZ Lincoln I recently leased at your dealership. Moreover, Tim and other staff member were very helpful. Notably, trading-in my Mercedes Benz was also a seamless process. Overall, I had a wonderful experience.

Janice Cohen

Nov 26, 2014

We purchased a MKZ from Richard Wolf. The service was excellent to the point of delivering the car to our home since I had some health issues that day. Tim Carey was also very helpful.

Sheldon Kay

Nov 26, 2014

Great dealership from Glen to Tim and the crew in service. The service department has always taken care of me promptly including providing courtesy transportation. That's why I have been with Star and Lincoln for years. Sheldon Kay

Gail Louise Kowitz

Nov 20, 2014

Love my car, my salesman, the service and convenience. I used to rank going to the dealership with having a root canal. No more--should have gone to Lincoln years ago!

Justice Loretta-jean Frattini

Nov 20, 2014

The Freindly Service is always appreciated. However the automatic start in my MKZ IS NOT UP TO PAR.I have had otherLincolns and the automatic start worked great .I do not know if you change your supplier or if the new and improved is not so new and improved.Thank you

RE

Nov 20, 2014

Everyone was very helpful when I brought my MKX in for regular maintenance. I was super busy, but I knew Star would get me in and out efficiently. I especially appreciated the car wash.

D Mcelroy

Nov 19, 2014

Leased 2015 MKC. Service was excellence from locating the vehicle to delivery. Staff very helpful. KUDOS to Patrick Leonard!

Ban Lilley

Nov 18, 2014

it was great !!!! Love the car and Glenn Belgrave was soooo nice

Mitchell Klausner

Nov 17, 2014

This is my second Lincoln with Star Lincoln. My sales guy, Tim Martin was VERY helpful. He found the car I wanted (out of state) and set up everything.

Barbara Cohen

Nov 15, 2014

excellent service...the wait for my car was not too long...the staff was very friendly and informative

Alice Zacks-wife of Mark Zacks

Nov 11, 2014

It was nice that the salesman talked to me -a woman-directly about the car that was a consideration for me. In the past,salesmen tend to speak to the man and ignore the woman even though he was told the car was for the woman.The salesman was knowledgeable and very thorough in his explanations of everything about the car. I purchased a Lincoln MKZ 2015. The staff who helped us complete the paperwork was efficient and friendly. We did not deal with any other staff.

Lou Perry

Nov 11, 2014

Thomas Taormina wrote-up the service required and the service performed was excellent.

Diane Tibbs

Nov 10, 2014

David was very accomodating and helpful working to meet my needs.

Paul Shwedel

Nov 7, 2014

It is the Lincoln MKZ. Service was good. Staff helpful. Richard Wolf took a lot of time with us. I love the car. I wasn't sure about understanding things...BUT Richard spent a lot of time with me and my husband about the amazing technology in the car. He also was kind enough to come to our home to get the garage door to open. I have told some of our friends how nice Richard is and, perhaps, they might buy a car there at Star Lincoln.

A. White

Nov 6, 2014

I love Star Lincoln! The sales team, management and service department are top notch, I will definitely be leasing my vehicles here again!

Katherine

Nov 3, 2014

great service...dealership experience is great and everyone is very friendly.

Walter Everett III

Nov 1, 2014

Excellent service and quality repair, thank you for the quality work and great customer service experience.

Thomas Brady

Oct 29, 2014

Richard Wolf was again excellent to work with. He arragned for me to test drive several models. He helped me understand the differences in models, which made it easier to choose the right car. When I picked it up, he made sure i understood the different opperating systems and sync my phone.

Christopher Wiegel

Oct 27, 2014

I purchased a new 2014 Navigator. The service exceeded my expectations from my sales person David Hyde. He was very friendly, knowledgeable, and expeditious in his follow-up. It was also nice to be introduced to the ownership and management, who were also friendly and welcoming.

Steven Cohen

Oct 23, 2014

I leased the car through a leasing agent. However, within a week of delivery, the headlight on the right hand side didn't work. Your dealership indicated that they did not have a loaner car so I am supposed to call back and arrange to drop the car off.

Margaret Elizabeth Hodak

Oct 22, 2014

I am more than pleased with the service from Star. I am totally satisfied.I feel, however, that I am constantly filling out surveys. I understand the desire to get feedback but between the manufacturer and dealer, I have spent a good deal of time responding to these.Rest assured that if something is less than satisfactory, I will contact you with my thoughts.I don't, however, anticipate any issues that would make my experience less than pleasing.Thank you.Jerry Hodak

Paula Lee-barnes

Oct 20, 2014

I leased a 2015 Lincoln MKZ, David Hyde provided me with excellent custome service,

Williamston Products Inc

Oct 20, 2014

Good Dealership. I enjoyed experience while leasing a new vehicle.

Patrice Bass

Oct 17, 2014

Leasing 2015 MKZ Hybrid. The service my family recieved from David Hyde was Phenomenal. Staff was also helpful.Thanks for great service.

Donald Eddings

Oct 16, 2014

The service was great. I was a bit early and I was taken in right away and my car was well taken care of.

Emily Leonhard

Oct 16, 2014

MKC great staff from sales to service. Very happy would return again and again as I have for the past 6 plus years

Martin Smith

Oct 16, 2014

This is my 6th Lincoln from your dealership. that says it all.Glenn Belgrave is a great salesman.

Alan Marshall

Oct 15, 2014

The service manager was friendly, efficient, and provided the perfect customer experience. The folks in the showroom were also hospitable and explained some of the new vehicle features. I also enjoyed visiting with some of your other customers in the waiting room.

Mary Margaret Dickow

Oct 15, 2014

Very helpful. Very quick service Clean waiting room. Friendly staff

Simon Warshawsky

Oct 15, 2014

the honesty of the salesman who listen to my story and came up with answers were really appreciated!

Judy Yunas

Oct 14, 2014

Excellent Service, as usual! Glen Belgrave has taken care of our needs for some 20+ years. Never an issue. we always get the best price out there and the best service afterwards. Keep up the GOOD Work. The New Look at the dealership is Beautiful.

Manuel Brown

Oct 14, 2014

HOWEVER, I now have received at least 2 phone calls to ask the same thing - this is very annoying and this format is much preferred by me

Margaret Elizabeth Hodak

Oct 10, 2014

I leased a Lincoln MKz. It was an immaculate auto when delivered. I recently brought the car back for its first service, an oil change and tire rotation. The service was completed promptly and the staff was very helpful and courteous. It was a very pleasant experience.

Cathy Ilene Hawley

Oct 9, 2014

2014 Lincoln MKX purchased July 30, 2014Sales and service at Star Lincoln are excellent, especially Paul Kuhn and Damon Wolfe

Gloria Jean Jennings-fowler

Oct 9, 2014

MKC vehicle, Tim Martin was very personable, and attentive to my needs.

Judy Yunas

Oct 9, 2014

We have bought a lincoln from Star Lincoln almost every two years since 1986. The service is excellent. The salesman, Glen Belgrave, has always treated us like family. Never an issue. Goes out of his way to accomodate us. Great doing on going business with Star.

Simon Warshawsky

Oct 9, 2014

VERY SATIFYING !SALESMAN WAS VERY PLEASENT AND HELPFUL!

Lisa Renee Mccrary

Oct 3, 2014

I have a 2010 MKX I purchased from your certified pre owned lot. I have been a long time customer of yours and your staff have always treated me well. I am planning on leasing a MKC in the near future and at my last service visit Louis in the sales area gave me some really good information to consider when I am ready to turn my current vehicle in and lease the MKC.

Barbara Gutman

Oct 1, 2014

I purchased an mkz and Richard wolf was my salesman. He made sure that I was happy with all aspect of the car from the deal to how the car functioned, he covered it all

Elias Zaret

Oct 1, 2014

Dave Hyde was most helpful and efficient. And it's a great car. I'd had MKZ's in 2006 and 2008 and am glad I came back. The whole process took just minutes because all the information was processed before I got there.My only request--don't pound me with any more emails about deals and news. Dave will call me when the lease is expriring

Scott Silver

Sep 30, 2014

Loaner was provided, problem fixed in one day, no drama.Outstanding

Darren Hood

Sep 25, 2014

Great service. Very personable salesperson (Tim) that didn't engage in any unnecessary pressure. Courteous people in the service and parts departments. Very, very nice! Definitely a class dealership.

Diana Freeburg

Sep 25, 2014

Everything went very smoothly and Rich was very helpful synching my phone and explaining how the system worked. I LOVE my new car!

Kat Brown

Sep 25, 2014

David is the best. He kept me informed of financing options while I checked out other auto makers. He came up with the best deal for me.

Alice Moss

Sep 24, 2014

Wonderful and professional experience when I leased my new Lincoln.

Paula M.

Sep 24, 2014

Paul Kuhn (I hope I spelled your last night Paul) really helped find the automobile that I requested. What impressed me the most is that he was patient and explained the automobile to me in detail, and he knew the car. In the past nobody ever sat with me and explained my car. He is top notch. The only thing that I would do different is come in and spend more time with my salesperson. I chose to handle my purchase via telephone and is was not beneficial to me. Due to the fact that my credit report is protected by fraud, the dealership made many attempts to release my report. There were 7 attempts and it automatically reduced my credit score which was in the 700's to 32 points lower making me a medium risk instead of a low risk customer. I would definitely come back to the dealership, but next time handle everything face to face to make sure that this does not happen again. Thank you and I really am enjoying my new car. And I will be back.

Kenneth Korotkin

Sep 23, 2014

The dealership is great. Great service, timely, and friendly

Gregory Nance

Sep 18, 2014

Very Good experience overall, loyal customer for 17 years

Marcy Borofsky

Sep 18, 2014

Great experience. Salesman couldn't have been better. Exceptional service. They even found my credit card and returned it. I would highly recommend star.

Donovan Garmo

Sep 17, 2014

One of the best dealers I have been to in a while, very professional staff, greeted by everyone when walking in the dealer, David the salesman was one of the most professional salesman I have worked with.

Richard Jay Cherkasky

Sep 16, 2014

Louis Pierce is a great salesman and I would recommend him to family

Mignon Jasmer

Sep 13, 2014

Richard Wolf was my salesman and he was the best. I have already recommended him to other members of my family. He was recommended to me by another friend.I

Steven Bright

Sep 8, 2014

I've been a long time Cadillac owner. I was referred to Star by a close friend. I leased a 2015 MKZ and couldn't be happier. I got a terrific deal and love the car. My wife's Cadillac lease is up next June and I'll be back for another Lincoln.

Ryan Gesund

Sep 4, 2014

Tim Martin was amazing. Seems like all the corporate people at Ford/Lincoln are still pushing the 2014s, but Tim worked overtime to find me a 2015 with the color and model that I wanted. I also told him, I'd like to keep my lease payment around the same price as my 2012 MKZ. He, and the rest of the staff there, were able to work to get me the discounts I needed to get my lease within a few dollars of what I was paying. Awesome job!

Ronald James Stewart

Sep 1, 2014

Excellent service! This is my 3rd vehicle from this dealer. Paul is the best!! See you in 2 years!

Shakeh Basmajian

Sep 1, 2014

It was a great experience and I love to go to this dealership everytime I lease a car. The salesman (Glenn) was great and also the manager. I definitely will go again and send my friends too.

Annette Joyce Benson

Aug 28, 2014

My sales man, Richard Wolf, was amazing! He immediately offered to assist me. I was under time constraints and knew what requirements I wanted in a vehicle. He was fast, no nonsense, and super accommodating. Richard was honest, informative and worked with what I needed and my limitations. I have already referred friends to him. I love my car too! It's beautiful, drives great and Richard offered to help me with the technology as he offers seminars which I will most definitely attend! I had previously attempted to shop for a Lincoln at the 12 mile and Telegraph dealership years ago, but couldn't get anyone to help me on both occasions. I came again assuming I would have a similar experience but Richard changed that and was spectacular!

Arthur Lee Davis

Aug 24, 2014

Waited over i hour for shuttle ride, no one cared. After being informed that my car was ready for pickup, still waited over 30 minutes! My previous experience with the Service Department was terrific! Was contacted by Salesman and discussed.

Jonathan Paul Schmidt

Aug 19, 2014

I've been dealing with Star for many years. I've recommended them to many other satisfied customers. They are the Best!

Scott Sircus

Aug 19, 2014

a pleasure to deal with the service department, appreciate routine maintenance included in lease payment

Judi Ann

Jul 12, 2014

New Lease paperwork was ready when I arrived at the dealership. It was a matter of signatures & trading car key fobs. Process was quick & efficient. Salesman then reviewed new features of the car & I was ready to go.

Charles

Jul 11, 2014

The service performed was efficient, timely and encompassed all areas of maintenance. Personnel are knowledgeable, friendly and courteous. Well done! I also appreciate receiving a copy of the maintenance report for my review and records.

Joseph

Jul 5, 2014

David Hyde was the best sales person I have ever encountered. He went above and beyond to help each and every one of the deals I sent him.

Deborah

Jun 28, 2014

I liked the willingness to seek out and help find something in my money range and the fact that my many questions were answered.

Thomas Camille

Jun 28, 2014

Salesman Tim Martin did a great job in helping me find an MKS that had everything I wanted and in explaining the car to me at delivery. The entire staff at Star is the best. Feels good to come back to Lincoln from Cadillac.

William

Jun 27, 2014

Quick and friendly welcoming. Fast service from all personnel. Immediately put me into a new Lincoln rental. Start and finish the repair work was excellent timing (Quicker than I expected)

Katherine

Jun 26, 2014

The process was easy and the salesman, Dean Silver, took the time to listen to what our requirements were for a new vehicle. He took the time to search and bring a vehicle onto your lot that met our criteria. We made arrangements to go out to inspect it and test drive the vehicle. After the test drive we finalized the deal. I knew what type of vehicle I wanted, including the options and color but could not seem to locate the vehicle. Mr. Silver did the leg work for me and made the effort to just bring it to the dealership for me to view, saving me time and money in running around town looking.

Howard

Jun 25, 2014

I love the remodeled visitor area which is comfortable and conducive to working. The people are friendly and my sales person Paul Kuhn has been great.

Margaret Elizabeth

May 24, 2014

The courtesy and professionalism of staff. The concern that all is satisfactory for the customer.The meticulous preparation of my vehicle.The ease of completing the paperwork.All in all, a pleasant experience.

Javan

May 20, 2014

Paul was an excellent salesmen! Anyone I know who's in the market for a new car I will send them to Paul..

Wim

May 7, 2014

The first class customer experience starting with several available parking spaces right in front of the entrance, ad then from the reception, the very professional Sales Consultant (in our case Paul Kuhn), the test drive, the closing, the delivery. From beginning to the end a first class experience. Says a customer with six cars in the household (of which three Mercedes) who goes through this process all the time at several different brands. The Lincoln Star experience is so much better than at a dealership of so called "luxury brands" like BMW and Mercedes.

Johnnie Dell

May 4, 2014

Every one is pleasant, knowlegable, and they strive to get everything right. From the sales and finance team to service, I have always had a pleasant experience.

Barbara Jean

Apr 30, 2014

I was greet as I came in to the Dealship, and my Sales Representative was notify. The remodeling was very pleasant and inviting atmosphere.

George

Apr 24, 2014

Paul Kuhn was fabulous. Listened to us, very patient. reacted fast to our requests. Car was prepped and ready when we wanted. Very responsive. A highly positive experience.

Shelley

Apr 16, 2014

My salesperson David Hyde. He made my car leasing experience really smooth an effortless for me which I greatly appreciated! Also your dealership is very beautiful and inviting.

Michael

Apr 6, 2014

Everyone was very customer service oriented. They followed up when necessary and they were willing to do whatever it took to attain my business.

Charles Michael

Mar 14, 2014

Very well organized, easy process, answered all questions, demonstrated all features of my new vehicle.... all in all, a GREAT EXPERIENCE!!

Toni

Feb 26, 2014

All of the personnel was always very friendly, coming over to greet you, even if he was not your salesperson, and our salesperson, Glenn is always helpful.

Charles

Feb 22, 2014

Sales person, Richard Wolf was extremely knowledgeable about product he was selling and very courteous when delivering a vehicle. Service manager, Mr. Wolf is a real asset to the company. He is very attentive, understands the problems, corrects them and satisfies the customers.

Carolyn

Feb 20, 2014

Friendly and easy to deal with. They make sure I am taken care of and meet the needs I have for a vehicle.Richard Wolfe is great!!

Deepti

Feb 10, 2014

Excellent sales experience with sales rep David Hyde, great dealership, timely delivery of vehicle as promised, excellent technical demo of vehicle.Great job.

Earle

Feb 10, 2014

Glenn is a great person to work with, this is now my 4th purchase from him and I would not think of going anywhere else. Kellie was helpful and more importantly expeditious about getting me thru the paperwork and out the door. Great friendly environment!

Johnnie Dell

Jan 31, 2014

Patrick in service is wonderful, as is all the Star Lincoln staff, but he just really stood out on my service visit. He is so customer service driven.

Renee

Jan 31, 2014

The whole staff was very friendly and helpfull. Very understanding of my car purchase needs and took the time to make me comfortable with my choices.

Alan

Jan 29, 2014

Richard Wolf was a knowledgeable, charismatic salesman who worked hard to give me a favorable deal. Star Lincoln is best located for me and has given me superior service.

Bradford Lieb

Jan 16, 2014

Low pressure but we pretty much knew the car we wanted. Terminated the lease on the old car quickly, processed the new car just as quickly, price was good.

Norman

Jan 16, 2014

The salesman, Paul Kuhn was extremely diligent in going over and explaining the many various features, which was most appreciated. Additionally the paperwork process was very smooth and quick.

Bruce

Jan 8, 2014

Sales representative Richard Wolf explained the 2014 MKX hybrid car features perfectly and provided good advice on which equipment package to take. He also chose all buy options correclty so I could get the best lease price. We drove together, and I drove the car separately. He did an excellent job on explaining all of the internal car features after I leased the car too. He has also done an excellent job for my wife in the past.

Kenyatta very heart broken;(

Nov 29, 2013

I was looking forward to purchasing a infinity fx35 from Mike the Manger!! I pick the vehicle up at 11am to take to my mechanic to over see the vehicle I pay $90 for this service. I return back to the dealership at 4pm. Mike inform me that someone came in the time frame the vehicle was in my possession and purchase the vehicle out right in cash and, I couldn't purchase this car...I was completely Devastated!!! This was I whole day wasted!! Everything check out well with this car I was going to buy it I was so excited driving back to take my car home this day, but to get back n hear how he was going to mis handle me he was not professional.Stay clear away from this salesman he plays Dirty!!

Jdgeorge

Nov 21, 2013

Just picked up my MKZ yesterday and it was a pleasure working with Glenn. He made sure I was completely satisfied with my purchase. Glenn really worked hard to make sure I got the features I wanted. When I was leaving I noticed two small scuff marks on the back trunk area and Glenn jumped in and came back ten minutes later with a shiny, scuff free exterior. I would recommend Star Lincoln and ask for Glenn.

BurtGabler

Nov 11, 2013

I bought a car from them and nothing wrong with it, after I paid them and I was getting ready the next day to pick up the car, they messed up one of the headlights ,there was water in it. I told them at the same day why there is water in i?t, they said "the water will go away in a couple of days, if not bring it back", I talked to them after one week and they said it is not our problem, we can't fix it for you!!! By the way, the price of the headlight is over $1000. I don't recommand anyone to buy from them, they lie!!

aaasf100

Nov 9, 2013

Well, I'm going to tell you the truth, they are friendly, but they don't tell the truth, one guy told me something and the other guy told me the opposite.As soon as they got the money from you, that's it, they will not answer the phones and act they are busy... I don't recommend them at all!

bprucher

Aug 19, 2013

I just recently (two weeks ago) purchased a new 2013 MKS Lincoln at the Star Lincoln dealership. Glenn Belgrave, the sales representative with whom I dealt, provided me with extremely professional and outstanding personal service. I am completely satisfied with the vehicle, the dealership and especially the service provided by my sales representative Glenn Belgrave. It was a very satisfying experience and I will definitely recommend to anyone the purchase of a new luxury vehicle to contact Glenn Belgrave at Star Lincoln.

davep

Nov 5, 2012

I had been a life long General Motors car buyer and made the switch in 2007. This is now my 3rd Lincoln MKX lease in a row. The car, the people and service have been excellent. I love it!

MisterC

Oct 24, 2012

I have had the pleasure of getting my vehicles from Star Lincoln for 20 years. Glenn Belgrave is a professional and extremely knowledgeable and accommodating to customers. Not only to me, but I have observed Glenn's interactions with other customers. I recommend Mr. Belgrave and Star Lincoln to everyone. Excellence in customer service is a top priority.

cwillia1

Oct 1, 2012

I've dealt with the service department before for a Lincoln and the Service Techs were always great. I just took delivery on a vehicle and Glenn Belgrave is the Best!! He worked with me from the beginning making sure I was comfortable and satisfied, explaining the different options, features on the vehicle and the service. He is very personable,goes that extra mile to help, follows up after the sale to see how things are going and you just don't get that customer service much anymore. If you need a vehicle, (Lease or purchase), ask for Glenn Belgrave and he will take care of you.

Walter O.

Aug 8, 2012

Superior buying experience from all aspects. Mr Belgrave took the time to explain the SYNC system in a way that I will be able to use through out my lease. Hoot McInerney has always been the first rate dealership from every viewpoint. He deserves the 'Dealer of the Century' award!

Cpaman7

Jul 2, 2012

Being a year out of college and looking for my first lease I often get treated like a kid while car shopping. This dealership was no exception. I find myself to be a pretty smart young adult being a CPA at a public accounting firm downtown. I called asking for a quote, if possible around 300 a month. The salesman on the phone quoted me for a MHz at 320 and said they could work on some more. This was 15000 miles a year for 24 months. I was even shocked at the price but took his word and came in after work. I did not recall the mans name so the greeter helped me. He lectured me about how I had bought my sports car at retail (obviously, how does a person buy cars wholesale) which I wanted to trade in and that most of the incentives were for ford owners or customers. His quote came to $464 for the same miles on the MHz and said this is probably why the salesman on the phone didn't give you his name. Is that a joke? Making a joke of the crazy quote and then sent me on my way. Needless to say I will never return and ford may have lost a young customer with a promising future. Anyone who does not want to be treated like you have to have lots of money or be the same age as the salesman may want to steer clear. Don't believe what they say on the phone.

Jonathan Schmidt

Oct 21, 2011

I've dealt with this dealership for many years now and one of the main reasons that I continue to go back is the service that I receive. I can mention many names because they have all touched my needs in some way (Tim,Doug,Barry, Dan, Richard, Hoot, Orlando,Kellie, and today most importantly Glenn Belgrave) I just took delivery on my new MKZ and was having a problem with getting the garage/condo gate remotes sync'ed with the visor buttons. Glenn came out to my house and sat with me for at least an hour and a half trying to help get the problem fixed which I'm happy to say is now working as it is supposed too. Glenn didn't even sell me the car but his dedication to customer service at Star Lincoln should not go unnoticed. After I believe 16 vehicles that I have leased/purchased through this dealership I continue to come back because service and customer relations are what makes this dealership tick! Oh, they also make a good deal!!

Business Owner

Sep 16, 2011

Based on how Glenn helped me, all I can say is "Call Glenn". I no longer have to spend my time shopping, researching, comparing cars...too much out there. When it comes right down to it, I want someone to listen to what I need and fix me up with the right vehicle within my budget. That's what Glenn Belgrave did for me. No hassle. He made it easy for me. I have his card with his cell phone # in my wallet now, so if anybody I know needs to buy a car, or if I need to schedule any service on my new car, all I have to think is "Call Glenn".

GG, Beverly Hills MI

Sep 16, 2011

Ask for Glenn Belgrave at Star Lincoln when you're ready to buy a car. He will help you zero in on the best fit for your needs. Since he took the time to match me up with the right car within my budget, I didn't have to waste my time "shopping". It all fit. The right vehicle, priced within my budget...call Glenn.

knoxmr75

Aug 20, 2011

Glenn is very professional and makes the purchase/lease experience so comfortable. He explains everything in simple easy to understand language. He makes sure before you leave the dealership that you understand everything about the vehicle and service after the purchase.

rehodess

Aug 12, 2011

Glenn is the best. Great service, very helpful and excellent follow- up. You can count on Glenn to take care of you! I would recommend Glen. And Star for your next vehicle.

Laddie

Aug 11, 2011

We received respectful treatment from Star Lincoln Mercury in Southfield, Michigan. This made our buying experience enjoyable. Especially helpful and courteous was our sales representative, Glenn Belgrave. We would certainly consider buying from Star Lincoln in the future.

Satisfied Customer

Aug 7, 2011

I went into Star Lincoln knowing My credit was less than perfect ... The Salesperson (Mark Caldwell) was Helpful, understanding and cooperative. All My wants and needs were met and I left with, what I think was a great Finance pkg. and a Vehicle with low miles still under factory warranty I will recommend Star to all My Family and Friends -- Thank You Star Lincoln --------------------------

Cheri

May 3, 2011

I recently had the pleasure of working with Glenn Belgrave at Star Lincoln Mercury to lease a new MKX. Glenn provides the highest level of customer service and professionalism of any auto sales personnel I have dealt with. The dealership offers educational seminars for the SYNC technology and sincerely strives for satisfied customers.

rpliska

Mar 29, 2011

Great service. They aim to please. Customer oriented. Very helpful. Don't miss the opportunity to be and work with friendly, helpful, hard working, responsive, personable, knowledgeable, understanding and interested people while exhibiting a high degree of customer service.