Steve Hahn's Volkswagen reviews

Vivian, Yakama

Oct 3, 2016

Experience excellent, especially salesman. Service rep and Finance were very knowledgeable and answered my questions thoroughly. Sales Managers also very nice and helpful in guiding me through best possible purchase options. I've traded with Steve Hahns for five vehicles throughout the past three decades and every one meeting except one was an exceptionally good visit and customer service.

Irma F.

Aug 10, 2016

My husband and I went to just look at the Sorrentos on the lot. The sales people were very polite and respectful when we said that we were just looking. After looking at the Sorrentos, we were approached about what we thought about them. My husband and I had done our homework and asked some unusual and tough questions. I was impressed to know that they know their stuff. After taking a no pressure test drive, we were sent to Chritian and Chris. I speak Spanish and they do too. Then the fun of negotiating began. We had a price in mind and after negotiating, we got a great price and monthly payment from them. KIA is one of the highest rates vehicles today and if you aren't impressed with the car company, you will be impressed with the service you receive. We are now lifetime customers. Now , when KIA comes out with a V8 pick up, it will be time to get my husband a new truck. Yes, we'll be going to Steve Hahn in Yakima, WA. Thanks guys and we'll be seeing you soon.

Kelly B

Aug 5, 2016

I shopped online for a Kia Sorento and found the best price at Steve Hahn. The entire process was simple and they made me feel great about my purchase. It was the easiest car deal I've ever made.

Tim

Aug 5, 2016

Bought a 2015 Jetta and brought it in for service. Scott made sure I had a loaner and that I had all the work done the same day. Highly recommend Steve Hahn for sales and service.

Happy customer Monette

Jan 21, 2016

Everyone at the dealership is involved and engaged with the customer . Friendly and efficient . They do what they say and make it easy on you. Thanks to all and especially Lewis.,.

Sydney

Jul 24, 2015

The service department at Steve Hahn is absolutely terrible!!! I was treated with complete disrespect multiple times. The first time my car was serviced here I needed to get my a/c fixed. They made me order expensive parts and then did not use them on my car. I told them all the issues the a/c was having before it went out, it made a horribly loud screaming sound. They assured me that the a/c worked and would not make the noise even without the parts they were supposed to use.They saved me a little money by using other parts but now only 2 months later my a/c is making the same screaming noise. I made an appointment online for 9 am. All they had to do was see why the a/c was not working properly. I traveled from out of town to get my car serviced and was stuck in Yakima until it was finished. They told me the car would be done by 2 that afternoon. At a few minutes after 2 I went to check on my car. THEY HAD NOT EVEN STARTED ON IT!!!!!!! Once they got to my car the mechanic simply turned in the a/c for a minute and said that it worked and proceeded to argue with my about the issue. He made me feel like a complete idiot. After an hour of arguing they still will not fix THEIR mistake. The part making the noise was the one they were supposed to replace the first time. Before the appointment they told me if it had anything to do with that part they would fix it for free, as it was there mistake. After the appointment they refused to do so and insisted that he god awful noise was completely normal. If anyone heard this noise for a second they would know the person who said it was normal is full of it. I refuse to pay Steve Hahn VW another $800 to fix an issue that they neglect to take responsibility for. Needless to say I will no longer be doing business with Steve Hahn VW.

EBURG

Dec 23, 2014

We were very satisfied during the transaction of buying our new car. We were not pressured at all. Very friendly environment. We will definitely recommend this place to our friends.

RussF

Dec 11, 2014

they treated me like family and they were people of their word in today's world that means a lot I was very satisfied with my experience with Steve on Kia dealership

Thomas B.

Mar 13, 2014

Buying my Explorer from Steve Hahn's was quick and easy. They went above and beyond to work with me and my particular situation. Really made me feel like family. I will be doing all of my business with Steve Hahn in the future!

rob

Mar 5, 2014

As usual my experience at Steve Hahn's VW Service Department was one of dealer efficiency and respect for my time. Each time I schedule maintenance for my VW Beetle they take care of all the details and have me back behind the wheel and on the road quickly. I was given the use of a loaner car to run a few short errands. All the staff - receptionist, mechanic, detailer - took extra time to deal with a problem unrelated to my scheduled maintenance. This personal effort is greatly appreciated and saved me time and worry. I don't take this level of service for granted. Their attention to all aspects of the service department undoubtedly benefits the entire dealership. After-sales customer care and satisfaction is the main reason I'm still a "V-dub guy".