Subaru of Keene reviews

Happy Subaru Owners

Apr 10, 2015

We recently picked up our new Subaru Outback and couldn't be more pleased. Purchasing this vehicle was the best car buying experience we've had in a long time. We first contacted the dealership via e-mail- told them exactly what we were looking for- got a reply right away, Made arrangements to visit the showroom and within minutes were greeted by the friendly staff who worked as a team to get our trade-in appraised, locate a car that matched our requirements and then put their best deal on the table- all within 45 minutes! No games, no back and forth to the "back office" a dozen times. Our new Outback was ready before we expected- and upon delivery, our Sales Rep Scott showed us all the new features and how to use them. We are very pleased with the entire experience!

greatgrammie

Apr 9, 2015

We looked at many cars before deciding the outback was the best choice. Great friendly service from all, especially Scott Wheeler. I absolutely love my outback.

old man in NH

Apr 8, 2015

Everyone was knowledgable and eager to be helpful. All questions were promptly answered and they offered tips to help make choices that the average consumer might have trouble with.I have bought many cars in the last 50 years and this is as good a service as I have seen anywhere.

jam8

Apr 5, 2015

This is my second time buying a Forester from Subaru of Keene. Kathy, my salesperson, was very patient and was willing to answer any questions that I had. The dealership overall is great for going in for services. I don't think I will ever have any complaints about this place!

c58crtde

Apr 3, 2015

This was my first time buying a brand new car. Scott made it easy. Gave me a great deal on both the car I was trading in and my new car. Awesome!

KKrane

Apr 3, 2015

Our family went in to look at a Subaru on a Saturday afternoon, 4/28 and had the pleasure to meet Dick Smith and explain our situation. Our beloved family 2008 Volvo with 225k miles had been promised to our daughter the day it was bought and now the time had come where she had gotten her license which is a great milestone resulting in us needing to get a new family vehicle.We took a test drive in the Outback available and quickly decided it was the right replacement vehicle and at that time we also learned that the 2015 Outback was a highly sought after car and the option package we were looking for meant we would have to wait until one came in (an estimated 8 weeks) this news resulted in a teenager being disappointed and 2 parents anticipating 2 months of constant questioning 'when will you get the Subaru?'The following week we reconnected with Dick who brought Ken into our discussions about how we could try and get a vehicle quicker than some other dealers so we could stay in the Fenton Family and buy the car locally. Keene Subaru went above and beyond to hunt down the exact car we were looking for. Ken and Dick looked at trading other models with their sister dealership in. MA; in the end there was tremendous success, Keene Subaru had our Outback available for delivery by 3/31, complete with our exact option package in the exact color asked for!When we went to pick up the Outback Dick spent time to give an entire walk through of all the cars specific features. He even helped us pair our iPhones to use the Bluetooth feature. I am delighted with the Outback, the quality and. Workmanship put into this vehicle changed my outlook and I am happy to say I am proud to have bought an American made car again! There is no doubt we will buy our next Subaru at Keene Subaru;in the meantime we plan to have all of our service done locally. In Keene. I want to extend our sincere appreciation for making us new Subaru Family members! This was an unbelievable experience and the entire Keene Subaru Family went above and beyond in getting us this cat quickly and at a cost that spoke more to customer satisfaction than dealer profit. Thank you all and I will be sure to recommend Keene Subaru to my friends and family!The Krane Family

TheDogLady

Apr 1, 2015

This is my second time buying a new Forester from Subaru of Keene. Having decided to pass my 2009 Forester on to my daughter, I went out and bought myself a new 2015. Scott, my salesperson, was friendly but not pushy or overbearing and knew about all the packages and options available and appropriate for me. The financing was quick and easy. I already know that the service department (Justin) is honest, reliable and efficient. The entire dealership has integrity, from sales to financing to service. It made my choice of dealerships very easy.

Maryann & Bob

Mar 30, 2015

We had a great experience buying our new Forrester. Mike was very easy to work with, and the negotiation process was relatively easy. We're happy with our Forrester, and may be back in a few weeks to buy another. If we do, we'll be asking for Mike Wright.

CBergstrom

Mar 28, 2015

The experience of purchasing my new Subaru Forester was the easiest, most professional, hassle-free car purchase myself or my spouse, Michael, have ever made. I love my new Forester! Thank you Mike for your excellent knowledge, helpfulness, and friendliness.Candace Bergstrom

Lorrie

Mar 15, 2015

We found that the Subaru of Keene provided a pleasant experience. Richard was extremely helpful. The entire staff went our of their way providing good service.

Candyk15

Mar 10, 2015

Scott Peabody was great to work with and helped me get into the car I wanted! Hassle free and super friendly. Highly recommend to anyone

Dbedard

Mar 6, 2015

My wife and I were very pleased with the overall experience at this dealership. We feel we got a good price on our new purchase as well as our trade-in.

Trina

Feb 26, 2015

This is my third Subaru I have purchased from this dealership. I've have always been pleased with all sales/management services at Keene Subaru.

dirt road

Feb 23, 2015

The MSRP was lowered, the trade in value was fair, I was happy and the 2015 Forester is awesome..I'm one happy customer for the second time.

bbousquety

Feb 13, 2015

I had a great experience at Subaru of Keene. Went in to buy my first brand new car and walked out feeling famous! They worked with me to get the monthly payment into a doable range for me and never made me feel like I was wasting their time. They were all so friendly when I went back to pick up my car. Every single person there congratulated me, even if I had never talked to them before. Dick Smith was wonderful! Understanding, patient, friendly, and great with follow up! He has called me twice already to ensure that I am loving my car (which I am).

Caleb

Feb 9, 2015

I have to say up until now, I have absolutely detested car shopping... I despised the haggling, the pressure, the "please wait here while I go talk to the sales manager, to see if we can work this" game. All of it. I experienced none of that at Subaru of Keene. They were cordial, friendly and honest. They took into account my budget and even listened to my questions and concerns. They gave me a great walk through my Subaru CrossTrek and I would recommend them to anyone. I love this car !! Thanks Guys !

bblanchard

Feb 5, 2015

I love the performance and quality. Its my 5th Subaru. This dealership has honesty, trustworthiness and friendliness. I'd recommend Subaru of Keene to all my friends and family looking for a Subaru and a great experience. Kathy Kelly was my sales person and she made me feel like I was a queen for the day. Very attentive and caring. Thank you I love my new car.

dynamosci

Feb 4, 2015

We spent nearly 4 months visiting 10 different dealerships and test driving 20 SUVs of various brands and levels. We came back to Subaru for the obvious reasons (quality, safety, minimal depreciation), but we ended up working with Keene Subaru because of Kathy Kelley. She was patient and helpful without the usual hard push that we got from many other dealers (understandable, yes, but not our style). She followed up with us and answered our bevy of questions, but was never pushy or pressuring. Kathy exuded trustworthiness and genuine care in making sure that we got the right vehicle for our needs. Everyone else we encountered at the dealership was equally friendly and welcoming. We highly recommend Kathy and Keene Subaru!!

snide1203

Jan 30, 2015

One of the best car buying experiences I've had. They were very friendly and willing to work with my needs. They kept me updated every step of the way throughout the entire process. I knew what car i wanted when I arrived and that's the car I went home with. There was no surprises like with some other dealers. I was satisfied and would recommend them to anyone.

Karen Martini

Jan 29, 2015

Our goal was to trade-in our truck for a new Subaru Outback in a short time frame and Kathy Kelley and Subaru of Keene made that happen. We spoke with several Subaru dealerships in the New England area, and Kathy made all the difference. She provided an efficient, hassle free experience with just fantastic customer service. From the first phone conversation, to our trade-in, financing and picking up our new car, every process was clearly explained and provided in a friendly, helpful manner. We are recommending Kathy Kelly and Subaru of Keene to all our friends

gwarlingo

Jan 8, 2015

Subaru of Keene was recommended by friends for low-pressure car sales. Kathy was very helpful throughout the shopping and purchase process and never tried sleazy sales tactics, which I appreciated. The dealership is incredibly welcoming, friendly, and even has free wifi, snacks, and coffee when you are waiting for service etc. I would definitely buy a car from them again!

elusive

Dec 19, 2014

I have worked with Kathy in the past, and with her there is no "BS" while looking for a car. I once again was happy that she was able to assist me in my endeavors in obtaining the right car for me. Her patience's and follow through is and has been appreciative because I feel that it is one of the many things that are missing in customer service values in this day and age.

miketroisi4

Nov 22, 2014

On a recent visit I was greeted by Kathy Kelley and immediately felt at ease. She listened to my needs and I felt no pressure or pushy sales tactics. She explained the nuances of the Crosstrek on our test ride and I felt like I was talking to an old friend. At the end of the day I left with a great vehicle and her follow up was amazing. I would certainly recommend working with Subaru of Keene and their staff!

anne.branzellspiegler

Nov 7, 2014

I walked into Subaru of Keene several times this fall, looking around and looking forward to buying a new or used car. I was pleased that I was able to look around peacefully at the cars and pamphlets available in the showroom. On the day that I went there with intent to buy, there was a sales person ready and able to sit with me and tell me what was on the lot. Kathy answered questions about cargo, mileage, new transmissions and used cars. After just a couple test drives and changes of mind, I found the car of my dreams. I love it! Options and warranties were offered in a very clear way, and I feel that the options and plans I walked away with will protect my purchase and my family. And! IF you do need to wait for a little bit, there is a toaster for the bagels, the coffee is good,and the cream is real!. Thank you, Subaru of Keene! Thank you, Kathy.

pamelak63

Oct 16, 2014

On the most recent visit, we were looking to trade in my Subaru Outback for a newer model while our daughter (new grad school grad) was in desperate need of a car ASAP as hers had "given up the ghost" coming home from her clinical internship and she needed wheels to get her to work the next day. Our family has purchased two previous Subarus from Keene (Fenton) Subaru and knew that was the place to go. I called Ken Goff in advance to let him know what we needed and our timeline. Ken sold us our last Subaru and because of his excellent service then, I wanted to work with him again. Due to a promotion, Ken was no longer on the floor but he knew immediately who to hook us up with to meet our needs: Kathy Kelley. Kathy was a perfect fit and made our experience one to be recommended to others. When we arrived, the team had already pulled a used Forester, that met our daughter's requirements, up front. She took it for a test drive with her fiance and by the end of the night, were signing the papers. This was our daughter and her fiance's first car buying experience and both commented that it was much easier and less stressful than they had imagined! Within days, we successfully traded in our current vehicle for a 2014 Subaru Forester and once again, couldn't be happier with the experience. No nonsense, just a desire to meet (or better yet, exceed) our needs and desires. We are now the proud owner of our 3rd Subaru from the Fenton Keene Subaru family and we would highly recommend them to others. Thank you Ken, Kathy and Dan for taking such great care of our family.

Melissa H

Oct 11, 2014

Customer service was amazing. No one was "pushy" and I felt no pressure. It's stressful enough buying a car, but not from here! From test drive to financing to driving off the lot, I never once was made to feel uncomfortable. I went in with the intention of buying a used vehicle, but with their assistance, was able to afford a new one! The only issue was confusion over different state laws, as I bought this car in New Hampshire, but live in Massachusetts. However, the team at Subaru was able to work with me to rectify this faster than the speed of light, and it did not cause me any problems! Would recommend to anyone in the New England area.

Jaymee Jones

Oct 8, 2014

I wasn't planning to buy a car when I went to Subaru of Keene until Scott came out and asked what exactly we were looking for, we said we were interested in looking at Subaru Legacys but wasn't sure if we were ready for the payments. Scott was reasonable and let us test drive and we told him our budget, Scott was not pushy, but ran some numbers anyways, he got exactly our budget for a 2014!!! We were OVERLY satisfied, then Dan, the business manager worked his magic after we almost got denied and we drove away with our new 2014 Legacy that day! Scott was friendly, helpful and just overall a great sales man! I would recommend him to anybody as well as Subaru of Keene!

MadIzz

Oct 4, 2014

I am so pleased with my buying experience from Brett! He was extremely knowledgable and was very helpful in helping me choose the right fit for my driving needs. I would recommend him for anyone looking to step foot in a new car!!

StephB17

Sep 26, 2014

I purchased my first Subaru Crosstrek, it was a pleasant experience buying a new car. Brett was knowledgable, straightforward and great with customer service. It was an easy transition buying out of state. He was able to answer all my questions and I appreciated the communication. Also followed up to make sure I was happy. I highly recommend this dealership and it's service to anyone!

BuyingCarsIsHard

Sep 22, 2014

A very professional dealership: we dealt with Jake, Ken, and Den. The bargaining was fair, we never felt pushed. We had surveyed a total of 3 different dealerships and we decided to go with Subaru of Keene, even if it was the one further away from where we live.

mrlawlor

Sep 14, 2014

I just recently had a great experience in buying a new car at Subaru of Keene. Dan Kuraner, the business manager, was most friendly and helpful in securing the financing I needed for just the car I wanted to buy. Kathy Kelley, the sales person who assisted me, was extremely friendly, helpful, knowledgeable, attentive, responsive, and informative. Kathy and Dan smoothed the path for my purchase, making it seem effortless. I have bought several cars from this dealership over the years, and the experience was better than ever. Thank you!

tlcme77

Sep 6, 2014

We had just started shopping for an affordable new sedan and our first stop was at the Subaru dealership in Keene. Despite not being certain which model we were interested in, we found that they had the inventory we were looking for and they pointed us in the right direction. It was easy and straightforward to deal with the sales team. We were happy with the package and the price on our new Legacy,and Jake made the overall buying experience pleasant. He was very knowledgeable about the vehicle including its mechanics and options. We would highly recommend both Subaru of Keene and Jake Kinsherf to others.

juliadegraaf

Sep 3, 2014

Subaru of Keene is a beautiful state-of-the-art dealership. Very modern with a large selection of cars. As a matter of fact, we drove all the way from Princeton, NJ, to get the car we wanted.We were, very efficiently, taken through the sales procedure/documents by Ken, followed by an explanation of the functionalities of the car by Kathy. It has been a great experience. Both have been very helpful and we would definitively highly recommend this dealership.

cindymae

Aug 12, 2014

I could not be more pleased with Keene Subaru. My saleswoman Kathy Kelley listened to my needs and helped to build me the perfect car. In no way did I feel pressured to purchase the vehicle or add ons. I was also not rushed into making any decisions. Kathy listened any explained all my questions with ease and co evidence. I was I introduced to all members of the staff from finance to service. I could not of made a better choice in choosing a dealership I expect to help with maintenance over the next several years. I love my Crosstrex and it really does put the fun back into driving. Of course having a dealership that treats you like family is an unexpected bonus. Thank you so much Subaru of Keene. Cindy Marshall

321car

Aug 9, 2014

Everyone was very friendly and easy to work with. They addressed all of our requests and were very professional. Buying a new car at Suburu of Keene was one of the best experiences with a dealership that we've had.

areil20

Jul 31, 2014

The time had really come for me to trade in my 05 Subaru outback, and this time I was looking for something new. I chose the Keene dealership because I knew that I would get good reliable service. They were knowledgeable, courteous, and friendly and made buying a new car fast and easy.

Suzanne.strattner

Jul 16, 2014

I did not expect to go home with my new 2014 outback 6 speed when i walked in the dealership, I had been contacted via email after searching for the car I wanted. Kathy greeted me outside, with her bright smile, and we were off for a test drive. I knew i wanted the car, the staff were all nice, it is a pleasant friendly atmosphere. I went home with the outback, after wheeling and dealing, feeling like it was a fair deal. Thank You Subaru of Keene

medina.cm15

Jul 13, 2014

Everyone we worked with was very pleasant and easy to deal with. They were friendly, knowledgeable and made the process smooth and would recommend them to anyone else!

christine1208

Jul 7, 2014

Love that this dealership gave me time to think through this big purchase of a new vehicle. I was given facts and then had could choose what I wanted without pressure. I've purchased a number of cars but this was the easiest process of all places I've gone. I also appreciated that I went into the dealership pretty sure I wanted one car and came out with really the right choice once I had all the information. I liked that I was encouraged to ask any and all questions. Great experience! Would recommend the dealership to anyone. My first Subaru and am really enjoying it. Extra plus....treated with respect.....even today women don't always find that treatment when car shopping. Thanks Tevin Aubry for your patience and all the info!

survivordude

Jul 5, 2014

I was in the market for a used vehicle and decided to look for a Subaru Forrester because they are rated highly by consumer reports and I know several people that have one and they are very satisfied. After researching local Subaru dealerships online I decided to give Subaru of Keene a try because they had quite a large selection of used Forresters. I am glad I chose them because it was a very pleasant experience overall. I primarily dealt with two employees, Victoria Hamman and Dan Kuraner. Victoria was amazing. She was very courteous and professional as well as very knowledgeable throughout the process. She is a very nice young lady and I would recommend her to anyone looking to buy a vehicle. I have three grown daughters of my own and I am sure Victoria's parents are proud of her..Dan Kuraner did my credit application and he was equally amazing. Some people can make a computer sit up and beg. Dan is one of these people. I don't believe I have ever met someone that knows his job better. Dan wasn't interested in just selling me any vehicle. He took the time and effort to find a vehicle that was the right fit for me financially. Both Victoria and Dan are true assets to Subaru of Keene. I am very satisfied and can say that these two employees turned what was for me a stressful experience in the past into a very pleasant one this time. Sincerely, Scott W. Kendall

etk44

Jul 4, 2014

I had a good experience at the dealership. The staff were very knowledgeable of the inventory. The showroom was clean and organized. I'm happy with my choice.

KarynBoutin

Jul 4, 2014

This was my best experience so far with buying a car and my first with buying a brand new car. Everyone made it their top priority to get me the exact car I wanted at the price I could afford. They were never pushy, always courteous, and honest. My husband and I reflecting back, still cannot believe how easy this whole process was.

Njfrye

Jul 3, 2014

They say that Subarus sell themselves. That may be true, but after arriving at a dealership in my town and being summarily ignored, I drove 15 miles and across the state line to Subaru of Keene, where I was greeted promptly by Kathy Kelley who went on to provide me with an excellent purchase experience. No 'tactics' or pressure - just a wonderfully helpful and informative presentation, and a full-service attitude. A+ overall, and a great car, too.

geoff5093

Jun 28, 2014

Very friendly, knowledgeable staff, great overall car buying experience. As an added bonus they offer free food, coffee, and have a great waiting room. I would highly recommend!

teofill

Jun 24, 2014

My first car buying experience was a nightmare up until I walked into Subaru of Keene and was greeted by Ms. Victoria Hamman. She went far above and beyond any other sales professional I have encountered in a nearly 5 month search for the right pre-owned vehicle. She helped me identify many suitable cars within the tight specifications I gave her and has always responded to my inquiries quickly and concisely.

sswett

Jun 22, 2014

I absolutely HATE car shopping! For that reason I dreaded having to replace my old car but I had no choice. Everyone at the Subaru Dealership made me feel very welcome. I never felt patronized or a "lesser" person, being an older woman and not always understanding the mechanics of vehicles I probably had some pretty silly questions but Jacob (our salesperson) was very patient with me and explained everything well. I never got the "hard sell" and really, the car we settled on (Subaru Crosstrek) pretty much sold itself but Jacob made the experience very comfortable. Also, Dan in the business office made the TONS of paperwork you now have to fill out go very easily also. And was great in taking care of what needed doing because I could not find the old title to my trade-in. Neither my husband or I are very pushy so we possibly could have gotten a better deal if we were but I felt comfortable and never felt "manipulated" like some past car buying experiences. As long as the future service experiences are as good as the actual car buying was I will be extremely happy with the Subaru Dealership!

fred12354

Jun 16, 2014

Our experience at Subaru of Keene was very good. Kathy Kelley took extra good care of us in reviewing the operation of our new vehicle. We were able to understand much of how the various systems worked when we left. So far our Forester has been very impressive, so we are happy with that as well. The business end went very smoothly thanks to the good work of Kelly Barber and Dan Kuraner.

hickoryslope

Jun 13, 2014

Kathy Kelley was extremely interested in what we wanted for a vehicle. To this end, she centered in on just the right model and offered to test drive one on the lot (CrossTrek 2014). She was very thorough in her detailed explanations of each component of the vehicle.Friendly and competent advice and guidance is what Kelley provided us.Respectively,Diane Young

VirginiaH

Jun 9, 2014

Having put in a lot of research on buying a new car, we came to the conclusion that Impreza would be a good fit, it was just a matter of driving one. Having looked on line and seeing that several were available at the Keene store, we phoned and made an appointment to test drive one of them. When we arrived, we were met by several smiling faces and we were made to feel at ease. The car we had chased was already ready for the test drive. Kathy took us out to the car and explained all of the controls before we drove off. Just a few minutes in the car was enough to know that it would fit - although the size of the wiper arms was a bit worrying! Having driven the car in the rain, they're great! The whole experience of exchanging our Jeep for the Impreza was a joy (yes I used that word!) from start to finish, including signing the finances. I would recommend this dealership and the folks we dealt with (thank you Kathy!), any time I'm asked. I came looking for a car (and hungry) and I went home with an Impreza, having eaten a very nice bagel from Customer Service!

crenauld

Jun 5, 2014

I went to Subaru of Keene to explore purchasing a new Subaru Legacy. Curt was very friendly and made the process stress free. I felt I was being given a fair deal and appreciated the customer services Subaru of Keene provided, because of this I drove away in a new 2014 Subaru Legacy which I love!

s13chaves

Jun 3, 2014

It was a Great Experience. We all Love the car. Curt was beyond helpful and even came in on a day off to make sure things were going smoothly.

Rene88Joh

Jun 2, 2014

Kathy Kelley was professional, knowledgeable, courteous. My car was ready when I went to pick it up. I would recommend Keene Subaru, Balloons nice touch!.

Jackie Nobrega

May 31, 2014

I am very happy with the customer service and will recommend Suburu of Keene to anyone. I am delighted with the performance of my Suburu Imprezza

alexhimmelberg

May 28, 2014

Waiting for the Winter snow to melt, I decided to purchase a new car. The Subaru Forester was at the top of my list. After checking out the car at Subaru of Keene, my decision was made. The staff at Subaru of Keene was great and made my purchase easy and painless. I recommend this dealership to anyone looking for a Subaru. Alex Himmelberg

readcomputer

May 24, 2014

Thank you to Kathy Kelley and Subaru of Keene for a great customer service experience. I am very happy with my new Subaru Impreza and the attention to detail Kathy provided to ensure my satisfaction!

saralyonrn

May 24, 2014

My recent purchase of a Subaru Crosstrek was an overall positive experience. The salesperson, Kathy Kelley, went out of her way to find the car that I wanted and to deliver it to me in a very timely manner. I like the car and think that the Crosstrek is a nice alternative for those of us who something a bit smaller than the Outback wagon. My dogs like it too!

chandraposton

May 21, 2014

Scott was friendly and genuine, and he left my husband and I plenty of time alone to look cars over in private. We appreciated that.

paulm611

May 16, 2014

Great car, great experience, Found right car for my wife. Thumbs up for everyone we dealt with. Would do business with this dealer again. Thanks

AlexL0419

May 13, 2014

Victoria couldn't have been more helpful, accommodating, or cheerful. She answered all of my questions without making me feel pressured to go with a certain vehicle, or any vehicle at all. I love my new Subaru Legacy, and I feel confident that she helped me make the perfect choice. Thank you for a great car-buying experience, Victoria!

hayward4381

May 11, 2014

My husband and I purchased a Subaru Forester from Subaru of Keene and were totally satisfied with the people we dealt with. They were highly professional and took time to go over every detail of the new car. We would recommend this dealership to any friends or relatives we have.

randyscho

May 9, 2014

from the moment we walked in the door until the time we walked out we were treated plainly, simply, professionally. I would recommend Curt, Kelly and everyone highly. No pressure, everything they told us actually happened. A much better buying experience than we are used to!!!!!!

squires56

May 9, 2014

WE went on line to all the dealers in our area. WE found out everyone had different prices. Also no one would tell us the different between the models of foresters. Victoria was the only one to take time and show us definers between the models. She didn't try to sell want we didn't want. Also she listen to what we wanted, if she didn't know the answer she went to someone to get the right answer for us. Her honesty was the reason. we bought our car there. The whole staff was friendly and helpful. It was a great experience.

wclark2048

May 8, 2014

This is the second time I've traded in my Subaru for a new model, and if I'm not careful it could become a habit!Very decent trade-in value, low-stress discussion (I hesitate to call it "negotiation") and attentive follow-up make for a pleasant and reassuring experience.

rlemay

May 5, 2014

Scott was slow and easy with his approach to selling us a new vehicle. There was absolutely no pressure at all. This was very important to us , as we tend to run when sales persons begin their high pressure approach. It was a pleasurable and non stressful-experience.

14ggnoor

May 4, 2014

Having brought my '09 Outback for service in the past, the courteous, friendly and professional treatment was the reason we decided topurchase our new Outback at Subaru of Keene. With the able assistance of Victoria Hamman who explained each facet of the new Outbackand took us for a test drive, we felt very comfortable and confident with our purchase. Also thanks to Dan Kuraner for handling the paperworkand Mike Perry for smoothly negotiating an agreeable trade-in. It was a pleasure doing business with all of you. Thanks again, George & Gerry Noor

donnadirusso

May 3, 2014

I had a great experience at Subaru of Keene. I went to other dealers and had some very bad experiences. When I walked into Subaru of Keene everyone was smiling and gave me a big welcome. My salesperson, Victoria Hammon was absolutely wonderful and answered all of my questions. She worked with me to get a good price for my trade-in and the best price for my new Impreza. She showed me all the features in my new car and helped me pair my cell phone. I have never met such a nice car salesperson. Ken Goff was great with my financing and had a no pressure attitude with the options, helping me choose exactly what I needed. I also met the general manager who actively making sure everyone was happy and getting the fastest and best service.I would and have recommended Subaru of Keene to everyone I know.

Richard.Oldfield

Apr 29, 2014

I did research about my purchase before and checked out the comments of previous customers, Keene Subaru was very friendly not pushy but want you make sure you get what you want. If you see the car your look for and can afford it they will make the best experience!

jenks07

Apr 17, 2014

My husband and I hate going to the car dealer to buy a car as the experience is usually so painful. From the moment we arrived at Subaru of Keene and Kathy met us as we got out of our car, she made it one of the best car buying experiences we have ever had. She was extremely knowledgeable, friendly, and easy to talk to. She was not arrogant like a lot of the other sales representatives we have experienced in the past, she made us feel comfortable. She explained every inch of the car to us and how to utilize the dealerships services.Thank you again Kathy, for a great car buying experience.

ckshell

Apr 12, 2014

I had not purchased a new vehicle in over 20 yrs and did months of online research prior to stepping into a dealership. Honestly, Subaru of Keene was the best I could've hoped for!! I drove 3 models, but fell in love with the Crosstrek XV. It was perfect for my current needs. I was not ready to purchase the day I walked in and there was no pressure to do so. Everyone that I dealt with in the dealership were super friendly, knowledgeable, and answered all my questions. I ended up ordering my new car so got exactly everything I was looking for. Kelly Barber made the whole buying experience vey easy. And Ken was great showing me all the details of my new Crosstrek .I have had my new car for a week now and absolutely love it! I have already recommended Subaru of Keene to a few people and when my son graduates from college, hopefully we will be back so he to might be able to enjoy a new Subaru! Thanks again to everyone at Subaru of Keene!!

baamaa

Apr 1, 2014

This was the first time that I went to a car dealership and felt really comfortable in the process of getting a new car. Kathy Kelley was the salesperson that helped me and she was wonderful! My son had leased a car thru Kathy and told me to make an appointment with her. I have always felt intimidated at other dealers. I have to say everyone at the Keene Subaru dealer was friendly, helpful and went out of their way to make sure I got the car I wanted and everything went so smoothly. I have taken some of Kathy Kelley's cards and am telling my friends that this is the place to go to get a Subaru.Thank you for such a great experience at Subaru of Keene.

Jesm

Apr 1, 2014

Kathy was very knowledgeable about the car I wanted, and seemed very trustworthy when discussing the purchase price. She was friendly and helpful. When we went to pick up our new car, she did a great job showing us all the details. I had shopped at this dealership 6 months ago, and bought a subaru elsewhere. If Kathy had been the salesperson, I' m sure I would have bought that car here as we'll.

Spiscitello

Mar 17, 2014

Everyone was very friendly and not pushy. I was urged to take my time. I was able to negotiate with ease and found a great car to suit my needs.

ShaunaClark

Mar 11, 2014

I had a very pleasant experience with this dealership. Curt and Dan were very patient and did not pressure me or my husband at all. It was my first time buying a new car and would return again to them to purchase another. The process was painless and everyone was very kind and helpful. Curt seemed to connect with us as more than just a salesman which help us to feel more comfortable.

Schultze

Mar 8, 2014

My experience at Subaru Keene was absolutely amazing from the moment we met our sales person, Kathy Kelly, until the purchase was complete. We were looking and not sure if we were ready to buy but knew with my car having 320,000 we had to start looking. Kathy was so good. She was not pushy at all and made up feel very comfortable. She answered all the questions we had and explained what options were available in the subaru. We liked the crosstek but had many questions that Kathy was able to answer. Once we decided to buy the finance person, Dan, was so good. He had everything ready for us when we went to pick up the car. They also did all the running around to register the car so i had absolutely nothing to worry about. I purchased and picked up my crosstek on a saturday and the registration was complete and in my hands on Tuesday. All I can say was it was a great experience and i would recommend Kathy and Subaru Keene to everyone. I know i'll be there again when I'm ready to buy another vehicle.BTW.... I love my 2014 Subaru CrosstekThanks again,Mary Beth

hikinggoose1

Mar 5, 2014

I had a great experience working with Ken Goff on the purchase of my new Subaru. No high pressure, knows the Subaru line incredibly well, and was treated very fairly by him and Kelly. I really like this dealership. I went there with my son two weeks after I bought my car, and bought a very nice used car for him. Now I am trying to get my daughter and a friend of mine to see them for their next car purchase! I would highly recommend this dealership to anyone looking for a new or used vehicle! Steve Gosselin

DTurner06

Mar 1, 2014

Buying a new vehicle is usually a stressful experience, with the worry of finances and being hassled by a dealer trying to make a good commission. I know this because I've bought four vehicles now, and I spent TWO years searching for the right vehicle. Subaru of Keene never made me feel hassled and they were able to provide me with exactly what I wanted without trying to force me into some other vehicle or color or edition that I just didn't want. It was nice to be heard and understood, and I especially liked that when I was on the fence about it, I was given the sales loaner vehicle to take home for the night. I'm glad I had that opportunity as it made me feel a lot more confident in my purchase. Overall, I'm glad to have purchased a vehicle known for its reliability and I feel supported by the Subaru of Keene staff knowing that I can call Kathy Kelley whenever I may need some help. Thanks for working with me!

Janet48

Feb 26, 2014

We found our visits to Subaru of Keene to be pleasant even though it was the dead of winter and brutal outdoors. Scott Peabody toughed it out with us and we actually had fun. This is the third Forester we have purchased at this dealership and even though we checked out other options we returned because of the courteous, professional attention that we have come to expect. Thanks for helping us find the right vehicle.

NoelSpear

Feb 18, 2014

Kathy Kelley was extremely knowledgeable, helpful and pleasant. The negotiation process was very efficient and we got a fair price. Overall this was a great transaction.

ewullbrandt

Feb 10, 2014

This was my first time buying a car, and it was a good experience. I don't have anything to compare it to, but I was satisfied with the service. Mr. Finnamore was friendly and helpful in the process of choosing a car, and explaining about the car once it arrived. Ms. Barber was also friendly and easy to work with.

LucasVacanti

Feb 10, 2014

I had a great experience purchasing a new 2014 Subaru Impreza Sedan at the Subaru of Keene. Right away Curt Finnamore noticed my interest as I was walking the lot. He immediately introduced himself and showed me the model I had in mind. We exchanged contact information and scheduled a test drive. I was impressed by how knowledgeable, friendly and courteous he was. I had done a fair amount of car research in consumer reports and I was definitely leaning towards the Subaru Impreza but after the test drive I was sold. The car handles great, accelerates well and best of all it gets nearly 36 miles per gallon highway. Next came the negotiating, prior to the test drive I printed a copy of Edmunds on the exact year, model and area I was purchasing my car. They matched this price. Overall, for making such a large purchase I barely spent two afternoons, and left with complete confidence that I made a great decision. Curt has been in contact since I bought my car and I know he is committed to keeping my car in good condition through regular service check ups at the Keene Subaru.

teacher1982

Feb 10, 2014

I was looking for a new Subaru Outback wagon and have bought cars from the Keene dealership in the past. Kathy Kelley met me in the lot as I looked at some of the options. She gave good advice about the cars that would best fit my needs. Kathy was friendly and clearly knew her products. We test drove a 2014 Outback wagon and she took me through all of the mechanics as well as other features. I enjoyed the test drive and we continued our conversation inside. After working with Kathy, and a few other people, we came upon a price I felt good about. The dealership gave me a solid trade-in value on my old car. Kathy was instrumental in working out these figures. I walked away with my new Subaru the same day. The service department set the car in top notch condition so quickly. I would work with Kathy again in a heartbeat. She was fun and really understood my wants and needs. Overall, it was a very positive experience. I have no regrets about the decisions we made together. I will be a repeat customer and would welcome a chance to work with Kathy Kelley again.

lpesenti

Jan 31, 2014

My recent purchase of a new Subaru Forester at Subaru of Keene was THE best car-buying experience I've ever had. Kathy Kelley impressed me with the genuine enthusiasm she has for the cars she sells. I felt extremely comfortable during my purchase. She was very professional, making sure she understood my needs. Once I decided to buy, she made sure everything was taken care for and that I knew what I should do/expect to settle into my new vehicle. This was my second vehicle purchase at this dealership and I'm very satisfied with the whole process. I recommend Kathy without hesitation. I feel like I have a new friend at Keene Subaru and I love my new car.

library1952

Jan 24, 2014

I was met by Kathy Kelley at the dealership as I was walking to the rear of the building. She was very friendly, and made us feel at home. She sat us down and showed us all of the different models we could choose from. She followed up with me about my next visit to purchase the car and answered all of my many questions about the model, and the procedure to buy a car, for example how to notify the insurance company, plates, break in motor on the highway, etc.She sat in the car and made me learn how all of the systems work in the interior of the car. She was an excellent car salesman and I look forward to seeing her in the future when I come to service my new car. She is an asset to your company!!!

mockingbirdx2

Jan 16, 2014

I just purchased my first ever, brand new car. Kathy Kelley guided me through the process of the purchase and was tremendous. I was immediately comfortable. She was extremely professional and answered all my questions thoroughly. Subaru of Keene made my car buying experience very pleasant. I will return to buy my next vehicle in 4 years, and I hope that Kathy will still be there because she would be the first person I will contact when I am ready for my next vehicle.

Highlylikely

Jan 9, 2014

Soft sell. Since I had already made up my mind what I wanted, my salesperson helped me understand how to operate car features, and he has been very helpful since purchase.

PaulBattey

Dec 28, 2013

Curt was excellent to work with. His professionalism and good sense of humor were enlightning. He made the experience of purchasing my new Subaru very enjoyable and if he is around 5 or 6 years from now, I will look for him when pricing another new car.

Modune

Dec 25, 2013

Kathy and the whole crew of Subaru Of Keene were GREAT!! This is our second car from them. We have been very pleased with sales and service. Location is great too! Everytime we come in for service we are either offered a loaner car or to be shuttled to where we need to go.There dealership is clean and friendly and makes you very comfortable. I would highly recommend Subaru Of Keene to all my friends and family, which we have had two our our friends already go there and bought new cars and they are also very pleased. Just want to say...THANKS GUYS, see you in three years to trade in.

rosen2014

Dec 19, 2013

Both Ken Goff & Dan Kuraner will deliver to you a simple, honest, and hassle-free vehicle purchase experience. This dealership is highly recommended and very customer oriented.

livinginnh

Dec 4, 2013

I've been driving Honda's for the past 24 years. When I wanted to upgrade to a larger AWD vehicle, Honda didn't offer anything I liked...the CRV was too small (especially the interior) and the Pilot was unimpressive. I test drove several Subaru's and fell in love with the 2014 Outback. My sales associate, Ken, even let me take a car for an overnight test drive. The Subaru's are really suited for our winter weather here in New England, and the heated seats are amazing! Ken was easy to work with and very accommodating. I made a lot of phone calls to him, and each time Ken was pleasant, patient, and helpful. I recommend Subaru and I recommend Subaru of Keene. Bye, bye Honda.

RFS11201

Dec 1, 2013

We have been purchasing Subaru's since we first met Anthony Mastronardi in the late 1990s. Anthony has never steered us wrong. He understands how I drive and our needs for both city and rural living - Brooklyn NY and southern NH. He follows up long after the initial purchase to make sure that we are happy with our vehicle. We could buy a Subaru anywhere. The dealership in Brooklyn for example is very nice. But people like Anthony are unique. And when we had decided on the model and style, Anthony worked with Kelly to get the car for us. You could not ask for a smoother transition including providing what I needed to register our new Subaru in New York. You have a great dealership because of people like Anthony.

ToddRosnov

Nov 25, 2013

My wife and I had such a great buying experience at Subaru of Keene. They were easy to work with and were by no means a high pressure dealership. Rob Brennan was outstanding and a pleasure to work with. Would high recommend this dealership and salesman to anyone. Thanks again for such a smooth buying experience.

mapaine

Nov 22, 2013

Service was great; very helpful and friendly. We got detailed information about the car we we're about to purchase and we feel that we have been given a good deal.

tcvtodd

Nov 12, 2013

Rob and the folks at Subaru of Keene made the purchasing process a simple and straight forward one free of the high pressure sales tactics that is often prevalent at many dealerships. Rob took a low key approach providing relevant information as opposed to trying to push a product. They provided my wife and I with a simple "bottom line" price as opposed to some incomprehensible math formula where it is difficult to understand the price you are paying for the car relative to the sticker price and what you are being allowed for your trade in. I have purchased a number of cars in my lifetime and this was the least stressful car buying process I have experienced.

dkeidnd

Nov 9, 2013

I had dreaded making a new car purchase because I had such a negative experience with my last purchase at another dealership. Not so at Subaru of Keene. I was welcomed, was never pressured, and allowed to take as much time as I needed to evaluate the vehicle. Mr. Finnamore was especially helpful, courteous, and respectful through my entire purchase experience, listening to my questions/comments and producing desired information. I would recommend this dealership to others interested in purchasing a Subaru.

denichols1

Nov 8, 2013

We met Kathy Kelley as we entered Subaru of Keene a week ago. Before she even had a chance to catch her breath we told her that we did not want to be pressured. We knew that we wanted to buy a Subaru since our past experiences with our cars and with the dealership had been great. However we were prepared to walk out if we felt pressured in any way.Kathy was excellent! She described the new Foresters and how they had changed in the eight years since we had purchased one. She was friendly and genuine. She did not pressure us in the least. We went on a test drive in a new Forester. It was just what we wanted. She walked us through the sales process and described various options. She went above and beyond what a prospective car buyer could expect in any dealership anywhere. When the day comes that we need another Subaru, I hope that Kathy will still be at Subaru of Keene so we can work with her again.

Stephanie Morgan

Nov 8, 2013

I was very pleased with Subaru of Keene all around. I have a brand new beautiful car and I am looking forward to working with them throughout my lease and in the future.

n1yvm

Nov 3, 2013

They were good at answering most Questions we had + had a vehicle we Liked.The Price seemed competative + vehicle was ready when we wanted to pick it up.Scott was thorough at explanning the controls of vehicle even set up the bluetooth feature on the radio for us.Overall the purchase was Good experience. Thank's Paul + Phyllis

dianemorelli

Oct 29, 2013

I want to Keene Subaru to buy a late model used car. I realized that I could afford to buy a new Forester, my dream car, after a realistic "deal" was made. Thank you!! I love my car

sromovskiv3

Oct 24, 2013

What started out as a window shopping expedition, turned into a purchase. Dan and Ken went above and beyond to make it happen for me. I received personal attention, resulting in the best rate available to me. The car I purchased is beautiful. I have received numerous compliments on it. I spend a lot of time on the road. It is quite comfortable, smooth driving, and gets great gas mileage. Dan and Ken were very professional guiding me through the sales, ensuring my understanding of the sales, paperwork involved, operation of the vehicle, and procedures needed to register my car in Pennsylvania. I have recommended Subaru of Keene to family, friends, and colleagues. When it is time for another vehicle purchase, Subaru of Keene will be #1 on my list. Keep up the GREAT WORK! and THANK-YOU! Vicki Sromovski/PA.

balldl

Oct 9, 2013

I just purchased my second Subaru Outback from Subaru of Keene and would definitely recommend them to anyone interested in owning a great vehicle! Anthony is wonderful to work with, very helpful and goes out of his way to help. I have been extremely pleased with the sales AND service staff at Subaru of Keene!

martnbud

Oct 3, 2013

We were met at the door by Kathy, and she was excellent. She spent a lot of time with us (on two different occasions) and showed us many vehicles and helped us make a comparison of used vehicles and new vehicles so that we could make a choice. We initially came in to buy a used vehicle, but she helped us realize that a new vehicle was a better deal, especially with the power train warranty, multiple air bags, etc. We were very pleased with her professional assistance and her knowledge.

anavarolijr

Oct 1, 2013

I had an easy experience at Subaru of Keene. The staff was friendly and helpful. I would recommend this specific Subaru dealership above any other.

milhaud31

Sep 27, 2013

My questions were answered promptly and fully. I was treated with courtesy and respect. I was given ample opportunity to explore various options. I didn't feel rushed into making a decision.

shayna.austin

Sep 19, 2013

Subaru of Keene was great. They made it work for me when it came to my financing and it felt like they could understand the situation I was in. They didn't push me into anything and gave me options. I will be returning for all my Subaru needs.

truequintessence

Sep 17, 2013

I was looking to trade in a Tundra and had my mind on a brz or wrx. Ernie and sales were very low pressure and easy going which is all I really wanted. They got me out on a test drive within minutes of arriving which was also great. Everyone there was very welcoming and humorous. I would recommend this to anyone looking to check out a subaru or trade in their old car.

denise821

Sep 14, 2013

Working with Kim Beers to buy my first new car in a long time was a pleasure. I appreciated her easy going approach, knowledge,and humor.

olsully

Sep 9, 2013

Subaru of Keene was my first stop when I made the decision to replace my aging car. It was there I met Ken Goff whose professional and friendly manner made the experience of buying a car not only a relief, but a lot of fun from day one. He listened carefully to my description of my intentions and respected my budget. It was initially my plan to purchase a certified used vehicle, and Ken was able to immediately show me two on the lot that met my expressed needs and budget. He is knowledgeable about the Subaru vehicles themselves, and was also able to describe intelligent purchasing options that aligned nicely with my plans. I left the dealership with useful resources and the knowledge that I could contact Ken or anyone at Subaru of Keene at any time with questions. After meeting Ken, I did some research and comparison shopping and easily made the decision to return to Subaru of Keene. I contacted Ken who quickly set up a test drive, and I purchased a great new car that is perfect for me. Ken facilitated everything about the purchase, which was entirely without stress,. I have a great deal of faith in my 'car guy' and the team that provides customer service at the Keene store. I could not possibly be happier with my decision to work with Ken in finding the right car and I look forward to working with him and the Keene team in keeping my car in great shape for the next many, many years.

KimberlyHeald

Sep 8, 2013

Great. They answered our questions with no pressure the first time we stopped by. When we went in to purchase our Forester they were very helpful, and again no pressure. We got a good price and very good financing. They sold us the car we wanted without trying to upsell us into a fancier model. These people listen to you and want you to be happy. They actually work to build repeat customers and in our case I would say their approach works. Next time we need a car they will be our go to dealership.

danieldudley

Sep 6, 2013

We had a positive experience buying a car from Subaru of Keene. Their man, Ken Goff was attentive, pleasant, and thorough. All the purchase and trade-in papers were processed with our bank (out of state, mind you) in a quick and professional way. The car and all the papers were ready when we arrived, having driven in 3 hours from New York State. We signed and were out of there in 20 minutes. Closing the sale was painless. The drive home was wonderful and magical. We love our new Subaru. P.S. The WRX is so fast that my husband kept having to slow it down! We will definitely buy another car from you because now I want one!

tamwhite

Sep 5, 2013

I fell in love with a little white impreza sport wagon in Brattleboro and spend an entire miserable day there and left very unhappy without the car the next day I thought I would give Keene a try and Kim Beers came to my rescue! I have purchased several cars at many different dealerships throughout the years and this experience with Kim and everyone who helped me at Subaru of Keene was by far the best car shopping experience I have ever encountered! I very happily drove away with my little impreza and so far have been extremely happy with my new car! Thank you!Tammy White

cpnh99

Sep 3, 2013

We were in the market for two new vehicles, one due to an unfortunate not-at-fault accident. We were happily assisted by Kim Beers who is very familiar with Subaru products. She offered suggestions, but was never pushy. Throughout the process of the purchase of both vehicles we never felt pressure to buy. We can actually say we enjoyed the car buying experience we had not only with Kim but with other Subaru of Keene personnel. Each person we encountered was personable, helpful and knowledgeable. We highly recommend this dealership and its employees.

lduso

Sep 3, 2013

This is my second Subaru. Curt Finnamore was professional,curtious,and very pleasant to work with. Every question we asked he had the answers immediately. He showed us several styles, and helped us find the package that fit our needs. As we were driving home in our new Subaru, we both agreed that this was the best buying experience we had ever had.

steve16435

Aug 28, 2013

Subaru was efficient and effective into getting my old car traded in and getting me into the car that I wanted. Kathy and I sat down almost immediately after deciding what I wanted to start the process of purchasing the car. Subaru of keene also got me a great auto loan rate and I have confidence that they could do the same in the future.

atucker0216

Aug 27, 2013

I have been a returning customer with Subaru of Keene for a few years now and have been always satisfied with the service I receive- as well as the reliability of great customer service every time I enter the dealership.

Andvik

Aug 17, 2013

I was very impressed with the genuine care shown by Anthony Mastronardi and the young lady who handled the paper work that saved me a trip to the motor vehicle department.Anthony certainly knew everything about the car as he should.He also thoroughly explained it and knowing an 83 year broad might not be able to assimilate all told me to call anytime.Both went above and beyond to help me.I have already told my friends about Keene Subaru employees and of course what a great car I bought.

rcpaint

Aug 15, 2013

Everyone at Keene Subaru was wonderful. It was a pleasure buying a car there! Everyone was professional and it was the least painful car buying experience we have ever had.

jkwalker111

Aug 14, 2013

After identifying the new model/package we wanted I sent out notes to several dealerships who's inventory showed that car (Silver Forester/Premium/Black Interior) asking for their "best price." They were all w/i ~ $200 of each other but we went w Keene due to relative location and reputation. Only had the car for 4 days but closing the deal/finance/etc. went much better than I've seen in the past.

paul.dobbs

Aug 13, 2013

I came to the dealership having done a good bit of research online, and with some very positive previous first-hand experience of an Impreza. I knew I wanted to buy one of three possible models: 2014 Forrester, 2013 Forrester, or a Crosstek. Anthony knew that test driving would be the most effective way for me to make my decision, and he responded late one afternoon just before closing time by kindly arranging for 3 quick test drives. From that point onward he listened carefully to what we said, answered our questions directly, and provided extra information, but only when it related to the issues we had raised. It was all very direct and to the point, and cheerfully and sometimes humorously delivered.

annhyer

Aug 5, 2013

My experience in buying a new car was particularly pleasant, primarily because of the salesperson, Anthony Mastronardi. At no time did I feel pressured in any way to buy a particular car or accessories that I myself did not want. When I actually picked up the car, he again took time to show me many of the features on the new vehicle with which I was unfamiliar. He assured me that he was available for me to contact him with any questions that might arise as I became acquainted with my new Subaru Legacy. I would rate customer service as excellent! Prior to my going to Subaru of Keene, I had read "Consumer Reports" with regard to the 2013 Legacy, and the car was highly recommended.

cayday1961

Jul 31, 2013

Kim was a great sales person, she was very down to earth and friendly. We test drove all the cars I was interested in, she made the experience very enjoyable. She provided me with exactly what I was looking for and got me a payment that I was comfortable with. I just love my car ! Kim thanks for everything you were great !

Ndugu

Jul 31, 2013

Kim was wonderful to work with. If you are looking to buy a new Subaru ask for her. She is very patient. Answered all of my questions. Was willing to deal. An overall great experience. Thanks Kim!

kabrenna

Jul 30, 2013

I thought Peter did a great job with my husband and I, who have never bought a Subaru before. He explained things in a way that was easy to understand, and did not talk "over my head" with technical terms. He was very friendly and open with us, did not push us at all, and gave us some privacy to discuss the financial piece. I would recommend him nd Subaru of Keene to anyone. We had a very positive experience there, and felt the people there enjoyed each other and working together. That makes a big difference. There was joking and laughter and it was a light-hearted atmosphere.

normalynn

Jul 29, 2013

The dealership was clean and comfortable, my salesman was honest, respectful, courteous, gave me all the time I needed, took me on a test drive, gave me time alone to think without pressure, and after I purchased the car I choose, continued to give me as much time as I needed to explain everything to know about operating all the new "modern" features in the new car that I asked about.

Shehnaz

Jul 27, 2013

My experience buying a car at this dealership was very positive. The sales people I worked with were very friendly, helpful and expeditious. I would definitely recommend the service I received. Thank you.

brokensphere87

Jul 25, 2013

Scott was very kind and Honest. His trustworthiness is his best attributes, he really worked hard to get me the best car for the best deal. If you have to deal with anyone Scott Peabody is a great choice. He will do what is right by you.

ElizabethBjerke

Jul 21, 2013

I had a really good experience working with Scott and Dan. Getting into my new Crosstrek (Dessert Khakhi) made my day. With all the driving I do for work around New England, having a solid & reliable vehicle like a Subaru is key. I am psyched with my new car and glad to have worked with Subaru of Keene. Will certainly recommend them to friends. Cheers! ~elizabeth

tongatim

Jul 21, 2013

Buying a new car can be a scary thing. We went car shopping with an idea of what we wanted, but we needed more information and time to process the new information, which Ken gave us. If we had a question he gave us an informed answer and then gave us the privacy that is needed when discussing such a large purchase. My fiance and I felt no pressure and we were able to reach our decision in our own time. I am very confident as well that if anything comes up that Ken will take a personal interest to ensure that we are taken care of. This is a great dealership, and I plan to buy future cars from here.

matta183

Jul 16, 2013

I purchased my second new car from Subaru of Keene with a great feeling. The dealership offered a worry free (and my first) trade-in of a 2010 Subaru (still being financed) and explained the cost accounting, bank paperwork, and new car features of a 2014 Subaru Forester. The process of buying a new car across state lines from residency was also explained well. With a new facility, shuttle service and salt/ sound protective coating offered, I would recommend Subaru of Keene as an excellent dealership of automobiles for northern New England driving.

Debby2013

Jul 11, 2013

We were very happy with our whole experience with Suburu of Keene. Kim Beers was our salesperson and we appreciated her low-pressure but very knowledgeable approach. She picked up on the things that mattered most to us - reliability and safety - and was able to answer all our questions. She felt like a friend by the time we finished the car purchase process and followed up with us after the purchase to see that everything was ok.

kathleensa

Jul 9, 2013

We had a good experience working with Kathy, she made the transision smooth, buying and selling can be a stressful expreience, she is curtious and professional

marthathemad

Jul 2, 2013

We liked working with Kathy. She greeted up enthusiastically and did all the right "salesy" things to close the sale quickly. She knew quite a bit about the car and was able to relay that quickly.I do think the fact that we were going to register the car in Massachusetts made the experience less than really smooth. Should probably have gone with an in-state dealership. There is (still) a lot of stuff I need to do to finish the registration (even though it was a plate transfer) that I would not have had to do had I been in-state. Sales tax was also not included in the financing because it was not handled by the dealership. All of this was not something that was told to us up front, though we had asked Dan & Kelly about how that would be handled prior to the closing of the sale. Hand waving about it - it would all be handled... And then we got charged the Administrative Fee and we have to do an awful lot of the administrative work... That seems unreasonable.Given these, I will not be purchasing a car in NH again.Thanks for listening.

vedaf

Jul 2, 2013

Well this is the first time in 30 years that I actually bought the same vehicle from the same dealer just a newer model. That should explain enough. When it looked like a communication error was made they erred on my side. I will go back to them.Veda

skriccardi

Jun 25, 2013

although i find this rating form to be not user friendly - i did want to take the time to recommend scott peabody - he is very personable and knowlegeable and made buying my new car a pleasant experience.

Mike001

Jun 23, 2013

I had a great experience at Subaru of Keene. Each employee I worked with was nice, knowledgeable, and very helpful. I would definitely recommend this dealership to other individuals looking to purchase a vehicle.

sherriar

Jun 22, 2013

I was very pleased in working with Curt Finnamore at Subaru of Keene. He was very knowledgeable, answered every question I asked, and was at all times, very courteous. I particularly appreciated the time he took in explaining all the features of the vehicle when I picked it up. I have received numerous calls and emails from him after my purchase asking if I had any issues or questions about the car. I fully intend to have all the service done at Subaru of Keene.

DavidHenry

Jun 18, 2013

I gave the highest rating because of the quality of my sales rep, Kathy Kelley. She was extremelyknowledgeable, friendly and not aggressive in her sales technique.

MurrayMcClellan

Jun 18, 2013

When one is buying a new car, the last thing that one wants is a pushy salesman, one who pressures or shames you to buy a particular vehicle. My experience with Scott Peabody was nothing like this. He patiently worked with me as an ally, discussing the pros and cons of the various models I looked at, listening to what I had to say and helping me discover what it was that I really wanted. And then when the time came actually to purchase my new Subaru, Scott was there every step of the way, carefully explaining the steps of what otherwise might have been a daunting experience.

zipcode

Jun 18, 2013

Our experience working with Kathy while test driving and purchasing our Crosstrek was very pleasant. She was very informative and helpful. Once we purchased the Crosstrek she explained all the features of the car which was very helpful. It was a pleasure to work with her.

mshlauter

Jun 15, 2013

Easy and pleasant experience. Speedy approval (at a better rate than advertised!) Good selection available on the lot (several different packages of every model I was interested in.) Everyone was friendly without being pushy at all. Anthony was friendly, honest, and very open about the car, the real value of add-on options and services (some of which suited my needs, while others didn't.) Provided a good overview of the car and its features (of which there are a lot these days. =) Made the whole process as easy as buying a new car can be.Highly recommended!

hidalgo

Jun 12, 2013

Ken Goff was outstanding from beginning to end. He is friendly, knowledgeable, and works quickly with the service department to see that the car is ready as soon as possible. It was a completely pleasurable experience dealing with as excellent a salesman as Goff, as well as an outstanding dealership at Keene Subaru.

PaKettle

Jun 11, 2013

This is the second vehicle I've leased from Subaru of Keene and salesman Scott Peabody. I had come into the dealership primarily to have my annual inspection done, and Scott saw me, and immediately came over to say hi. After a bit of chit-chat, I hinted at having an interest in the new 2014 model Forester. Since I was waiting on the inspection of my 2012 Forester, Scott grabbed a plate and sent me on a, test drive, of the 2014. I was truly impressed but told him it would have to be a "white one", to satisfy my wife, plus we discussed my, fixed income retirement situation. He listened to all my requests and issues, and went to work with his team. Long story short, later that day I drove home with a, White 2014 Subaru Forester, with a lease payment barely different from my previous one. I, and my wife, are thrilled with this new vehicle!!Scott, and the team at Subaru of Keene, are true professionals! They know their products, they care about their customers, and since I got my first, of 3, Foresters from them in 2000, I have never been disappointed!

PinkArnold

Jun 5, 2013

This is our first encounter with Subaru of Keene, and were fortunate to have Ken Goff as our sales person. He provided us with a thorough overview of the new Subaru Forester, and was very helpful and personable throughout our buying experience. Ken was polite and respectful as he diligently worked to accomplish a deal that was within our price range. It is evident that he enjoys his work. He was a pleasure to work with.

pdcarter

May 30, 2013

First I want to mention Kira, who was the first person I spoke with over the phone. She was very helpful. At the dealership we were greeted immediately by Scott Peabody, and we were helped into a car for a test drive right away. Once I decided on which Forester I wanted, we started the boring part of buying but Scott kept us amused with stories of his recent trip to Italy. Once all papers were signed (Dan Kuraner was very efficient), Scott showed us where to bring the car for service, and then went over all aspects of the car - in excellent detail. The dealership had already closed, and it was a Saturday night, but he did not hurry us out at all. He worked to sync my old phone to the Bluetooth in the car, until I said it was fine as is and I'd let him finish with that when I came back for service. I felt very good about leaving and driving home in my gorgeous new car. I had waited a long time to buy a new car, and Scott Peabody and Subaru of Keene made the experience a very nice one.

ZumbaBaker

May 30, 2013

We recently purchased a new Crosstrek, the service we received from Shannon Jewell was excellent! She was very knowledgeable about all the vehicles we were considering, if she didn't have the answer immediately available, she was able to quickly find it for us. She made the entire purchase a breeze, she was very patient and thorough taking the time to allow us to test drive multiple vehicles. She was dedicated to helping us find that perfect vehicle that met all of our needs within our price range. We couldn't be happier with our service and our choice. Not to mention her spunky personality made buying a car a fun experience, making the time fly by. When its time for us to purchase our next vehicle, we will be going back to Shannon and Subaru of Keene!

jchapdelaine40

May 28, 2013

Shannon was extremely helpful, supportive, and attentive to our need/desires for our new car. Shannon took the time to make sure we found a car that would work best for us.

dcolonero

May 24, 2013

My wife and I are very pleased with the Subaru of Keene dealership. The entire experience was calming. Shannon was very informative and her no nonsense, easy going style made it easy for us to choose the new vehicle we wanted. Thank you for attending to our needs.Darren Colonero

Scotta05156

May 23, 2013

Dreading the thought of trying to get a deal done for a new Subaru I was very pleased with the process from start to finish. One big reason was the no pressure approach by the salesperson Shannon. She took the time to let me drive 2 Foresters and make a decision as to which one I was most interested in. Sitting down to come up with the price was no different, pressure free. She later took the time to go over some of the books that came with the vehicle and some of the features it had to offer. Getting all the paperwork done and signed was quick and easy also.A family member also had a good experience buying a car from this dealership a year ago. I would highly recommend Subaru of Keene and to ask for Shannon.

smwoodhams

May 16, 2013

We just purchased our 3rd Subaru from Subaru of Keene. We have been very happy with every purchase. The staff are always friendly and customer satisfaction always comes first, no matter what. Kathy is amazing! She is very friendly and outgoing and extremely knowledgeable. We'll be back again and hope Kathy is still there to help us find the perfect car for our needs. Thank you Kathy for making the buying experience enjoyable and fun!

BlueStater

May 4, 2013

This was the 15th new car I've bought over the last 50 years (!), and this experience was by far the best. The salesperson, Curt Finnamore, knew his product and was very helpful throughout -- and, more importantly, after -- the sales process. We reached agreement on a price that was nearly exactly the "fair market value" that I found on the edmunds.com website. There was no high pressure, which I appreciated (and which would have caused me to walk out the door). Subaru of Keene's service people tried without success for two hours to transfer my radar detector from my old car to my new one, but didn't charge me for their time. I found out later from independent sources that I was much better off getting a new detector anyway. I would (and will) strongly recommend this dealership and this salesperson to anyone buying a new Subaru in the future.

pointer12

May 1, 2013

Shannon is a wonderful sales professional...I felt she took great care of me, never felt pressured. I walked in one day and the day after I drove out with my new (to me) car. I recommend Shannon to anyone who is thinking about buying a car!

Cappleton

Apr 30, 2013

Third car bought from Subaru of Keene. The process could not have been smoother or more pleasant. Sales (Scott Peabody) and financing were professional, know the business, and are personable. They treat the customers well!

Milbauer2008

Apr 27, 2013

Shannon, was very friendly and great to work with. She helped us find the right car. We are very happy with the Subaru Legacy. I highly recommend Shannon! Thanks Shannon! When we are ready to buy our next car we will def. come to you!

nmschneider

Apr 26, 2013

I stopped by Subaru of Keene after my old car finally died. It was also a Subaru and after 300K miles I was certain that my next car would be a Subaru. I was looking around the lot and ran into Shannon who took the time to stop what she was doing and introduce herself. This was the first time I was considering purchasing a new vehicle and I wasn't exactly certain how to proceed. We chatted for a minute and she asked if I would like to meet with her inside after she finished what she was doing. We sat down and discussed the WRX that I was interested in for a bit and I took it out for a test drive. She talked about some of the features of the car and admitted she wasn't the expert but she seemed to know her stuff. I believe I had a couple of questions that she didn't know the answer to off the top of her head but she found out once we returned to the dealer. We didn't talk numbers or anything that day and I had to wait for some work related expenses to be reimbursed so that I would have a down payment. I told her that I would be back on my next day off to continue the conversation about the purchase. She was fine with that and kept in contact over the course of the week and a half that went by. She even texted me a picture of the car that I was interested in. So I went back and I had changed my mind on the color of the car I wanted. The dealership found one with most of the options that I wanted and in the color I wanted (hey if I'm buying new it better be the right color too). The option that the car didn't come with was fog lights and Subaru of Keene installed those and it looks like it came that way from the factory. Shannon was very low pressure. She wanted me to make sure that I was getting the car that I wanted. I feel that they were very reasonable on price after doing some research online. Once I had made my mind up Shannon handed me over to Dan to fill out the financing paperwork. Dan was very personable and made the financing paperwork bearable. He guided me through some of the extras that are available. So the bottom line is that I would definitely recommend Shannon Jewell and Subaru of Keene. I am very happy with my new car and the attention that I received from Shannon.

sullivanjk

Apr 26, 2013

When I went to Subaru of Keene, I was treated in a very friendly manner. That day I had been to six dealerships in the local area.After weighing all the information I had received from the six dealerships, Subaru of Keene rose above all the others as far as pricing, engineering,zero percent financing and extras that are included in the transaction.Actually, since this was my third Subaru, it was a no-brainer. My wife and I have been driving Subarus for sixteen years.

adidas03603

Apr 24, 2013

I loved how I was able to wonder around and look at some cars before being bothered to buy something!! I walked in the door and Shannon Jewell was there to greet my husband, kids, and myself!! From there I told her what I was interested in. She went and found out what was on the lot and we started test driving. And we bought a car!! Love it!!

rpackard

Apr 24, 2013

This will be my 6th Subaru, 5 of which I have bought from Subaru of Keene.Ken Goff is a credit to the sales staff. He answered all my question and gave me honest straight forward answers . Never any high pressure tactics. His final offer on trade was at just what I expected from online research.I am extremely pleased and highly recommend Ken Goff at Keene Subaru.Keene Subaru knows what keeps a customer coming back and they do it right.

butterflyangel

Apr 23, 2013

We live about 45 miles away from the Subaru of Keene dealership but we went there because they have a wonderful reputation for putting the customer first and foremost. Our experience, from the moment we walked in, was exemplary. Friendly, helpful, informative sales rep and all the way through the paperwork. We love Subaru products, especially with the weather of the northeast and our Forrester is our latest in the Subaru line we have purchased. Our sales person explained all about the Forrester, showing us the features and taking us for a test drive, answering our questions. We are very appreciative of the efforts put forth by all of the staff at Subaru of Keene to help us get into the 2013 Forrester.

dlevene

Apr 22, 2013

Curt was an excellent Sales Rep, very easy going and pleasant to interact with. We purchased our son's first vehicle thru Curt. It was smooth as silk. He was very knowledgeable about the Impreza, options, engine, features. We actually specifically requested him, due to a previous visit to the dealership over a year prior. He will be highly recommended to our friends. Even my dog was happy. Why go anywhere else? This is my eighth Fenton Family vehicle, either purchased or serviced since I moved to the area in 1988. We could have easily traveled to milford instead.Shannon Jewell was also quite pleasureable to work with. Makes you feel welcome, big smile. Deserves a raise frequently. Sorry she isn't working in my office!Dan K, the finance manager very efficient, ball of fun.

Pugsley219

Apr 20, 2013

My husband and I were looking to replace my car as mine was 10 years old. We went to this dealership (about an 80 minute drive) because of their reputation. Other Subaru dealerships nearby I haven't heard great things so we decided to make the trip down there just to look at what they had. As soon as we arrived Ken had greeted us and our children. As soon as we pulled up Ken knew all about the current Subaru I was driving which was comforting to know how much he knows about Subaru's. There was even a room for where our kids could hang out, color, watch TV while we talked car business. The best part is that our whole family got to test drive the car we wanted by ourselves, which most dealerships would not allow you to do that. The vibe at this place was great, and they are right on top of customer service. I had looked at other cars, however, with our New England winters I wanted a car that I could trust in the snow. Previously owning a Subaru I was already familiar with how well they handle in the snow, so which is why we wanted to get another one. Even if you don't live close, it's worth the drive down there. They do not pressure you into any deals, they are well informed about their cars and try to work with your budget.

The Selmers

Apr 18, 2013

We decided to purchase a Subaru based on Consumer Reports' high rating in several categories. After considering several models, we chose the new Forester. Ken's indepth product knowledge on every model was essential to our finding the right model for our needs. Ken was fun to work with and was never "high pressure". Ken represents the Fenton Family well and we look forward to another 20 years of excellent customer service!

georgec4664

Apr 12, 2013

Great to be back working with Anthony, Kelly, Jean and Dan again. Our experience here is always enjoyable and fun. The 2014 Forester was delivered very clean. Anthony went over everything and answered all of our questions and even set up the bluetooth phone for us. I've been purchasing used vehicles here since the 80's and new vehicles here since 2000. Kelly has sold us a 200 Outback, 03 Outback and an 05 Outback. Anthony has sold us an 06 Tribeca, 07 Forester, 08 Tribeca, 09 Forester and this new 2014 Forester all of which were fully loaded with all options. In 2010 we had to change from Subaru because the new Outback that we wanted to purchase had roof rails that WERE NOT compatible with our Yakima and Thule roof rail equipment. Instead of Subaru, we purchased a 2010 Outlander fully loaded and then a 2012 Sorento fully loaded. Since the 2014 Forester was enlarged a bit and had REAL ROOF RAILS, we thought we would go back to Subaru again. This is a great car with ALL of the bells and whistles. As a matter of fact, now that a few more options are available, I will be getting body side molding and the Sunroof Air Deflector. After dealing with the people here at the dealership that I've grown to be great friends with over the years, It's great to be back doing business with them once again.George & Ginny C

sean03755

Apr 12, 2013

I can't stress enough how nice the web site was (locally produced info!) and the responsiveness of Kira to my online queries before coming down. She actually listened to my requirements and recommended specific cars! (Other dealerships wouldn't bother.)Shannon was also great.

wayneclark

Apr 10, 2013

Very friendly. Lots of smiles. It was a positive experience. Very glad subaru redesigned 2014 forester. I didn't feel pressured. I came with my wife with my mind made up that I was not going to purchase a subaru, but after an hour put a deposit on a 2014 forester.

juliantryba1

Apr 8, 2013

The dealership was really great. Very honest straightforward interaction. They offered a very reasonable price for my new vehicle and were very explicit and open about what fees I should anticipate. Never felt uncomfortable or pressured to purchase anything which made the entire experience much more enjoyable. I walked away with a great new car that was customized exactly how I wanted it. Thank you!

ScottD31

Apr 8, 2013

I have purchased many cars over the years and as a result have visited many different dealerships. One thing is certain from my visit to Subaru of Keene, this is a well managed organization. This is reflected through the entire staff who are professional, friendly, and knowledgable. Kim was extremely helpful showing me the features of the BRZ, and the management team was flexible in helping me with my trade. I would highly recommend Subaru of Keene to anyone looking for an excellent car buying experience.Sincerely,Scott Davis

ahewitt333

Apr 7, 2013

Shannon was great! Very down-to-earth and not the slightest bit pushy (which is always a turn-off when it comes to those in sales). Very helpful, informative, and honest. We had a great experience from start to finish, and were so happy to be able to drive home our new (to us)Subaru that same day! I've already recommended the dealership to friends because Shannon and all of the staff we interacted with were friendly and entertaining and seemed to really know their stuff! So glad we went to Keene for this very important transaction/investment! LOVE our Subaru Forester!!! Thanks again!! :)

cwkent3

Mar 30, 2013

I went to the keene subaru looking to buy a new subaru. I talked to Ken he did a great job in getting a car that fit my budget and getting the car i wanted and was good at explaining everything. Everybody i met there was very friendly. And i would Highly recommend them. I was very happy with the whole process of buying the car and really like the car.

waterwoman1

Mar 30, 2013

I have purchased from Subaru of Keene in the past and went back to get my next Subaru. All of the staff are very friendly and there are no pressure and hard sell tactics. As a single woman I am always put off when car sales people seem to have no respect for my knowledge or ability to know what I want. Subaru of Keene sales staff are very respectful and listen carefully to what you are looking for. They do their best to provide and/or find the right vehicle. I got a very fair deal and a great car with no hassle and lots of support. Many thanks to the folks at Subaru of Keene.

Kimthan

Mar 29, 2013

This is my 1st time buying a car from car dealer and it wasn't bad at all. I like the employee that work there she was so helpfull and help me to find the right car and right price. I have friend at work that wanted to Change her car and I told her to call her.

inetbuy

Mar 25, 2013

The salesman, Ken, was very helpful and informative. He was able to spend his time explaining details about the car and the dealership because the internet sales manager made the pricing very simple and eliminated a lot of the normal back and forth negotiation. Ken was able to take us on a good test drive that allowed us to evaluate the car. When we picked up the car, it was clean and ready to go. Everything is working fine at this early stage. We hope this new 2014 Forester is reliable and achieves the mileage that has been advertised. Ken has asked us to call if we have any issues.Overall, the sales process was a good experience and it would have been a great experience except for the last minute fees.

sksmith0362

Mar 24, 2013

Ken was very kind and helpful. He and Dan Kuraner were excellent and helped me find the perfect car for me. I would recommend Ken to others in need of a new car.

djamesgraham

Mar 19, 2013

Was looking to buy my wife a new car. We were recommended to come to Keene by Dan Albert who works for Fenton Group.It was fantastic service.

pjoy

Mar 13, 2013

Kim Beers handled my purchase in a very friendly and professional manner. All my questions were answered before I asked them. I would recommend Subaru of Keene and Kim to anyone looking for a new car. She really made it painless. When we buy our next car we will be calling on Kim again.

BarbOue

Feb 28, 2013

After owning one Subaru Outback for 10 years, we were actually looking for a change. However, after visiting several other dealerships and trying out other vehicles, we decided to at least check out the 2013 Outbacks. We researched them in Consumer Reports and they were rated higher than the other vehicles we were looking at. So we went to our local dealership. We were pleasantly surprised with the newer version. We took a while to review all the material we had amassed and continued to compare the Outback to other vehicles. Our decision to pruchase the Outback despite its being a bit higher priced than one of the other vehicles we tried was due to 1.) it's Consumer Reports ratings 2.) the feeling of confidence we came away with relative to the Keene dealership and 3.) most important of all, we had a terrific salesman in Ken Goff. He was pleasant, thorough, knowledgeable, able to answer all our questions, and he was NOT pushy. He presented the car and let us take our time with the decision. We would definitely recommend Subaru of Keene to folks looking for a good experience.

ncoleman03446

Feb 27, 2013

The second time around was even easier! When we went in to discuss a trade-in savings on our 2 year old Forester, we weren't sure we were really ready to make such a move. Getting close to retirement, we had concerns about what we could afford, but the Sales group at Keene Subaru helped us step up to an Outback and even locate a car with a more unique color! They will definitely be our go-to dealer for any future ventures.

jimpelland

Feb 25, 2013

This is our second car we purchased from Subaru of keene, the most resent a 2013 Subaru forester..no high pressure sales tactics, honesty and integrity are rare these days, but not here. my wife and I felt completely comfortable siting at the sales desk with ken..we will be back in the future...thanks for all your help ken..

LBudzik

Feb 14, 2013

In January I brought my car in for service. I began to have problems with my car starting an it is a 2012. Penny was wonderful with accomidating my work schedule and understanding that I needed a loaner. When I arrived to drop my car off Penny had all my information set and ready to go. Justin waited on me the car was pulled up to the door and warmed up and ready to go. I recieved a phone call the next day with an update on my car. When I returned the loaner again I was waited on by Justin who explained everything. When I went outside to get my car it was pulled up to the door, washed and warmed up ready for me to go. My car is always returned to me clean and just the way I brought it in. I have now had several interactions with both Penny and Justin and they have both always been helpful, friendly and accomidate my needs. I have referred several people to their service dept. even people who did not buy their Subaru from Subaru of Keene. Several purchased their cars in Vermont and have come to Keene and praised their service dept. to me. Thank you agan for all of your help Don't change a thing!!!!

jpermut

Feb 11, 2013

Anthony was a very kind and friendly salesperson, not pushy at all, easy to get along with, and very accomodating. He met with me numerous times over the course of the year as I was going through my decision process, and was very helpful and honest about the cars he was selling. I feel like I had all of the information I needed to make a good, informed decision. I am very happy with the car I purchased; I feel it meets all my needs and expectations as a form of transportation.

swancliffe

Feb 6, 2013

We went to several dealerships. Keene and Ken were the best we experienced. Glad we came. We are satisfied with the deal. Ken was courteous and knowledgeable.

gkendlm

Feb 5, 2013

I felt this dealership was highly customer oriented. Previous to shopping for a car, we had purchased parts for our older Outback and found the parts department very knowledgable.We called to see what cars you had available to buy from 2012/2013 with certain options and was told what was in stock and that we could test drive them.Upon our arrival we were great warmly by many people and the manager who located a sales professional. After test driving the 2013 Forester and a 2012 Legacy we finalized a purchase agreement.Love the car, still getting used to it. Especially love the heated seats.Marsha Kendall

becki.trudelle

Jan 25, 2013

My husband and I are impressed with the honesty, integrity and strong comittment to customer service.No hidden prices, no promises not kept.My deppest apreciation to Ken Goff. He has taken the mistrust of car salesmen out of our vocabulary

runralphierun

Jan 25, 2013

Kim was such a pleasure to work with at Subaru of Keene. I had a great car buying experience and would highly recommend Kim! Thanks Subaru of Keene

slagerberg

Jan 25, 2013

Very good experiance, colm was very helpful and knowlegable about vehicle and options. would buy another vehicle for my family even though this vehicle purchased for work use.

PETERIVERS

Jan 23, 2013

I HAVE BOUGHT A LOT OF NEW CARS IN THE PAST .BUT I MUST SAY THIS IS THE FIRST TIME I EVER HAD FUN BUYING A NEW CAR. THE SALESMAN WE DEALT WITH MADE US FEEL LIKE WE WERE BUYING A CAR FROM A FREIND NOT HAVING A CAR WE DIDNT WANT STUFFED DOWN OUR THROAT BECAUSE HE NEEDED TO SELL ONE . ALSO THE DEALERSHIP WAS BEAUTIFUL. IF THE REST OF OUR OWNERSHIP GOES AS WELL WITH SERVICE. THEY WILL BE OUR NEW CAR DEALER.

Mpage

Jan 21, 2013

I haven't purchased a vehicle in 11 years an was nervous about going through the process again. I walked into the Subaru dealership and was greeted by Kenneth Goff who sat me down to go over what qualities and details I was I interested in having so we could then look at models of vehicles. I already knew that I wanted a new dark colored Forester and within minutes I was test driving a 2012 dark colored Forester. Ken went over all the safety features of the vehicle, confirming my research and putting my mind at ease in considering the purchase. He never once made me feel anything but comfortable and confident in myself and my decision. He was extremely helpful and not pushy at all. I was partially dreading purchasing my next vehicle because of a bad experience when I purchased my last and only vehicle from another local dealer. Now, as much as I love my new Forster, I can't wait to go back to Subaru and purchase my next vehicle from them as well. Ken really made me feel like I was a member of his family he was taking care of, no request was out of the question. When I went back the next day to complete all the paperwork, I received a very low financing rate, and all of Ken's coworkers that I was privileged to work with were very knowledgeable and friendly making the process even easier. Overall I can't say enough about my experience and the quality of vehicle I purchased. This was my first Subaru purchase but I can promise it is not my last, nor is it my last purchase from this dealership.

dwieland

Jan 8, 2013

I reviewed all the websites for NH Subaru dealers and Subaru of Keene had the only one describing the end of year dealer special on 2012. It has Internet specialists who discuss the cars. I then went to the dealership (1.5 hours away) and had the car I wanted in 2.5 hours from time in the door to time out; this includes the time to move all my stuff from my car, which it took in trade, into the new one. The sales employee, Ken Goff, was pleasant and helpful and the business manager was very efficient. This is my second Subaru, but the first with this dealershipl

vtres

Jan 3, 2013

I researched multiple different cars at multiple different locations around VT and NH. When I decided to go with the Subaru Forester I contacted several Subaru dealerships. I did not get a timely repsonse from Norwich Subaru. Claremont Subaru was initially very pleasant, but they became very rude and unprofessional when I questioned the deals offered at Keene. They were very unwilling to match other dealers quotes/deals. As it turns out, nobody could match Keene's prices, finance rates, or salesmanship. I knew exactly what vehicle I wanted, knew how much I was going to spend before going in, and had a date to pick it up before even walking into the dealership. Their internet sales department was extremely helpful. When I went to pick up the car everything was in order. I test drove it while they appraised my old car. I came back filled out the papework, and Dan was very nice to deal with. While filling out the paperwork I noticed that he didn't include free VT state inspections for the life of the vehicle. I asked him about it and he quickly fixed it, with no hassle. After I filled out the paperwork Brian showed me around. He also showed me the special functions of my car and then sent me on my way! Overall it was a very pleasant experience! I hope that the service is the same! I look forward to working with Subaru of Keene in the future!

msheerin

Dec 27, 2012

I Received an e-mail from Subaru of Keene that they were looking for used cars in the area. I had not planned on trading my car, but the offer was good and I was trading a 2010 WRX for a 2013 WRX, so it was a win, win situation. I really appriciated how I was treated at Subaru of Keene and would recommend them to others.

gary.f.allen

Dec 26, 2012

I put in a bid on the internet and contacted Sandy Lehtola and she referred me to Colm Craig. We batted around some ideas and packages and came up with what I wanted. I also spoke with Dan and Steve. I got a tour of the shop and seeing how neat and clean the facility is I am very impressed at the professional quality of the Dealership. I look forward to visiting for maintenance.

Sdroppa

Dec 19, 2012

Everyone was friendly from the moment I walked into the showroom. Curt was extremely knowledgeable about the vehicles and was very helpful when it came to finding me the exact vehicle I wanted. The facility is brand new and very clean. The whole process from test drives through the purchase was comfortable and exciting.

dgm63

Dec 18, 2012

This marks the THIRD Subaru my family has purchased from Subaru of Keene. That pretty much says it all! The entire dealership staff works as a team, and they all display the utmost in customer service and technical knowledge. I know I have the best car AND the best Sales (Kurt), Service, and Business Office staff.I would recommend Subaru of Keene to everyone without hesitation. Sales and Service the way it is meant to be. KUDOS!,,,David

ericjackson487

Dec 15, 2012

The professional yet friendly atmosphere at Subaru of Keene instilled the level confidence needed to purchase a vehicle. Scott Peabody clearly believed in the Subaru product, and was key in our final decision to complete the purchase.

carol.s.johnson.353

Dec 13, 2012

We had a very good transaction with Scott. I would recommend him when thinking of a new or older car purchase. We love our new car.Thanks,Scott

eugecardish

Dec 6, 2012

They made a great sale on a new wrx for me. all the staff was wonderful, friendly, and extremely excited for me, which made the car buying even better. Karen and Scott were the people who I directly dealt with, as well as other people in the office. Seemed like a really tight knit group and all they wantedto do from the get go was make me happy, had a car on the lot for me in less than 24hrs.

gmm946W

Dec 4, 2012

Really can not say enough good things about the customer service, the quality of salesmanship of Scott, the friendliness of all associates and the overall experience of purchasing my new Outback at Subaru of Keene, N.H. The price negotiations were a-ok and the interest rates were good which I took advantage of. Was a great place to go with no drama or hassles and Scott telling me what was available in what I was looking for. Would highly recommend shopping for your next vehicle here.

zerosleep

Dec 4, 2012

I drove over an hour to this dealership because the price was really good. added bonus, the people were friendly and a pleasure to deal with.

TCS318

Dec 3, 2012

I have given the rating here because this was absolutely the BEST car buying experience I have had. I've purchased numerous cars over the years and Keene Subaru blew their competition away! All of the employees I interacted with, particularly Karen and Curtis, went out of their way to make this a seemless and enjoyable experience. I have already recommended Keene Subaru to countless friends and clients and regardless of the fact that Keene is 2.5 hours from my home, I will absolutely be making my next purchase there! Thank you!!

viosly

Dec 1, 2012

I'm so happy I purchased my new car from Subaru of Keene. It was recommended by a member of my family who bought a car from Subaru of Keene this summer. The experience was perfect from the start. I got great service from Mark and Anthony: I am from Canada and bought my car via email with Mark and got great advice. Mark is such a knowledgeable and customer oriented professional. When I picked up my car, Anthony, equally knowledgeable and courteous, went out of his way to make sure everything was perfect and gave me all the info so that I would safely drive my new Outback to Montreal (even going to the lenght of programming the dealership's number on speeddial in case I had some questions on my way back). Mark was also there to greet me and make sure I was satisfied. In fact, everybody in the dealership was friendly and seemed happy for me. Going through customs was a breeze : The custom agent in Canada even said that if all papers were properly filled out like Subaru of Keene, his life would be easier! My only disapointment: I won't be able to get my car serviced at Keene! I'm recommending Subaru of Keene to all my friends and family.

Anna Rounds

Nov 29, 2012

The best auto dealer around. The people at Subaru of Keene will take care of you. They are there for you. You will not feel pressured. Best auto experience I have ever had. Curt finnamore is the man to see.

ARounds

Nov 29, 2012

I purchased my very first new car a few weeks ago from Subaru of Keene. My sales person was Curt Finnamore. If you want someone who is truly there to help you, Subaru of Keene is the place to go. I met Curt when my sister went to buy a new car. I saw how at ease he made her feel, and the piece of mind she had knowing that he was going to help her in any way andvwas there for her. When it came time for me to get my car I asked for Curt. You know someone was really paying attention when you return years later and he remembers exactly who you are. And, i wasnt even the one buying the car!! You won't feel like a price tag or a statistic at Subaru of Keene. They care about you. Not what you can give them. That's rare and hard to come by at an auto dealership. You will feel like you have known these people for a lifetime. Buy a car, make a friend. And, Dan the man in finance... Funniest man I ever met. He made sure I left with exactly what I wanted and how I wanted it. Laughed and giggled the entire time I was signing my papers. Thank you Subaru of Keene!!! Love my SUBI. -Anna

nkrayer

Nov 29, 2012

Anthony was wonderful and made the process seamless! This is my 3rd lease with Anthony and Mike Perry was fantastic to work with again. Thank both gentlemen for me!

Nicole

Nov 28, 2012

Anthony was wonderful and made the process seamless! This is my 3rd lease with Anthony and Mike Perry was fantastic to work with again as well. Thank both gentlemen for me!

donna.rose.7771

Nov 28, 2012

This is my 4th purchase with Subaru of Keene, and for each purchase I have had the pleasure of working with Anthony. Anthony has always been comfortable to talk with, he's upfront, honest, and has always met my limitations in regard to the bottom line monthly payment. He has always gone above and beyond - when my car is due for service, he picks it up at my workplace and returns it to me. He is personable and always interested in how my family is doing (husband and dogs).Dan makes the plethira of paperwork as painless as possible and has always been terrific about explaining and answering questions or concerns.I continue to use their service dept because when I brought my first Subaru to them, they were able to identify and fix a problem that another dealership wasn't able to. The service staff have always been friendly and excellent about explaining out-of-the-ordinary work that needs to be done. I trust them and their assessment 100%.I stay with Subaru not only because I love the vehicle, but because of your values. The fact that your plant is environmentally friendly and the degree of recycling that is done. As an animal advocate I admire all that Subaru has done and supported in this area as well. I'm a monthly supporter of ASPCA, I have 6 dogs that all fit in the Outback, and I do animal rescue transports. I also love that dogs are welcomed at the dealership. I recommend Subaru of Keene to many people - I love them!!

momo03608

Nov 28, 2012

I appreciated the straight forward approach to negotiating the best price as well as his positive attitude and knowledge of the various products. This is the second Subaru I buy from this gentleman.

Killacass11

Nov 26, 2012

Great experience. Kim Beers made us feel comfortable and relaxed during the whole process. I would recommend Subaru of Keene to all of my friends and family. I will be returning for another purchase.

habfan

Nov 25, 2012

Bob was an excellent down to earth person, seemed to be very upfront and honest. This was a second purchase from him and dealership.Bob and Alice Annett Dartmoth Nova Scotia Canada

Luke P

Nov 15, 2012

Brian was excellent, my best experience buying a car yet! Brian was well organized, had a great price, no surprises, very helpfully with questions and had me in and out of the shop very quickly.

jlp121

Nov 14, 2012

Kim and Mark made our experience of purchasing a new vehicle and trading in an older one a very positive one. They were both professional, personable, and straightforward. After the test drive we did the paperwork. Kim then set us up w/ the new car and answered all our questions, and explained the extra perks of using their dealership. Kim was knowledgable and easy to work with and we would not hesitate to highly recommend this dealership for a smooth hassle-free experience!

Lisa Livengood

Nov 14, 2012

From when I arrived until I left driving my new car, Bob helped to make the experience as pleasant as possible. He seemed to understand what information I needed to know about my soon to be new car and therefore I felt well informed and prepared to make the right decision about purchase. I did not feel hurried or pressured into the purchase .

dk603

Nov 12, 2012

I had a great experience buying my 2013 XV crosstrek. Anthony Mastronardi was extremely helpful and made the experience very tolerable. I have not really encountered an automotive dealership I wanted to return to for future purchases yet. However I will most likely return to Subaru Of keene for a new vehicle if Subaru has a model i'm interested in. I gave a 3 on Price as I was not very happy with my trade in value they gave me, almost $2k less than what i was expecting and this was not disclosed until the very end where they were shoving papers at me to sign. But again that is just the nature of the beast with any dealerships, they state state "they need to make sure they do not lose money on your trade in" when of course you know they turn around and sell for a few grand profit....

toddkilanski

Nov 11, 2012

Service was good and was almost hastle free - salesman willing to work with me and help me get what I needed. He was very friendly.

sleach1107

Nov 9, 2012

I had a great experience at Subaru of Keene. This involved multiple trips and several test drives; all of which were readily accommodated by Kim Beers. When I selected a vehicle, but wanted a color that was not on the lot, Kim quickly found the car I was looking for at another dealer and had it delivered. Pricing was fair and financing was trouble free.

Crbailey64

Nov 8, 2012

Great place to buy a car! We received wonderful service and a great deal. Anthony is always a pleasure to work with. We love our Subaru Forester!

mmaybo

Nov 8, 2012

Bob Berry was very patient with me and worked hard to get me the car/model I wanted. His low-key style made the whole process very easy! I hope to deal with him in the near future.

Dave Hopkins

Nov 7, 2012

Though we were slow to buy, there was no sales pressure from Anthony. Once we made our decision, Anthony shepherded us through the process surprisingly smoothly and efficiently. He was, throughout, emotionally engaged with us and attuned to our needs. We could not have asked for more. Joanie refers to Anthony as a "real person", not just a sales persona. We feel lucky that he happened to greet us in the parking lot that first day when we were wandering around looking at the cars. Other staffers, like Dan Kuraner, were enjoyable to work with as well, and remarkably efficient.

Stakekan

Nov 6, 2012

While looking to purchase our new Subaru, we visited many dealerships in the New England Area, Our expereince st Subaru of Keene, was top notch, our initial visit Colm was very accomodating as we were short on time, no pressure tactics, arranged for test driving of vehicles and thoroughly explained the vehicles in and out... we left the dealership knowing that we would be back... In the end, we ended up purchasing a new Subaru and a used Subaru from the delaership and it was largely due to the professionalism of Mr. Craig. We have also recently experienced "dropped in" to have our vehicle serviced and although we did not have an appointment, the Service manager was able to fit us in on a very busy Saturday. Very pleased with our decision to purchase at Subaru of Keene.

Hfarm

Oct 30, 2012

The over all service and sales personnel are friendly and accommodating. You are treated as family. The information they share on the service of your car is outstanding.

lynda wagner

Oct 30, 2012

I am so happy that I bought my new car and that Kim Beers was my salesperson. She really took very good care of us. Please make sure that you do something very nice for her. I know that I have been singing her praises throughout SAU29!Great job, Kim. Thanks for driving my new car home and putting it in my garage.Most sincerely,Lynne WagnerPrincipal,Keene High School

Russ White

Oct 25, 2012

I went to Keene to look and talk price. The sales staff took all the time i needed and i felt no pressure to buy.

scottparent

Oct 22, 2012

We were traveling from Rockville, MD to Keene when our "check engine" light came on in our 1999 Outback in Wethersfield, CT. We were referred to Autozone in Wethersfield and they recommended that we see the Subaru dealer in Keene.We called Subaru in the late afternoon on October 12 and were told that we could be fit into the schedule for Saturday, October 13. We arrived at the dealership at 8am on Saturday, as recommended, and were seen immediately (and offered doughnuts and coffee). Based on our positive experience to that point, we requested an oil change, tire check, overall safety check, and preparation of our car for winter.We received a call in the early afternoon saying that the car was ready. When we arrived to pick up the car, Scott Parent gave us a complete description of what was done to the car. He explained what the "check engine" problem could have been and added that they found no problem upon checking the car. (The light had gone out on the drive from Wethersfield to Keene.)We were impressed with both the dealership and Scott.

arutledge

Oct 16, 2012

Brian and the entire Subaru staff were incredibly friendly and knowledgeable. We felt welcomed from the moment we walked on the lot until we left with our new Subaru. Brian answered all of our questions honestly and thoroughly, and we left feeling we made the best decision possible in purchasing our Forester. We would definitely recommend Subaru of Keene to anyone looking for a vehicle in the Keene area.

TomandDonna

Oct 7, 2012

Since I own a 2006 Outback, I was very familiar with the Subaru product but wanted to investigate other models that would meet our current needs. All of my questions were answered and many were answered before I asked. I never felt "presured" to buy and Mr. Battersby allowed ample time for discussion. My phone calls were always answered promptly and courteously. The folks in the business office were equally pleasant to work with and they disclosed all the facts and explaned any confusing aspects of the sale. Mr Battersby was on-time and waiting for prearranged appointments. He also offered to go the "extra mile" by tasking our car in for service if we needed help, as we live 25 miles from the dealership.Tom Peragallo

crwebb7

Oct 5, 2012

Anthony was very helpful, courteous and friendly. The dealership had the two cars we were interested in, which was great because no other dealers did. He juggled my new car and my wifes new car simultaneously. Thank you!

Clstevens2369

Oct 3, 2012

I was very pleased with my experience! Colm was very professional and friendly. He was also very honest and upfront on what I could expect for discounts and trade in. I walked in just thinking I would test drive a car and three hours later I left with a brand new legacy. After my experience with Colm I will continue to purchase all of my cars from Subaru of Keene. I would definitely recommend them to family and friends.

callen70

Oct 2, 2012

I was very pleased with the welcoming attention to detail of Brian as well as friendliness and helpfulness of other employees during my recent visits to Subaru of Keene. What is usually a stressful car-buying experience, became instead a pleasant one.

peter.lauzon.5

Oct 2, 2012

It was refreshing to talk with a sales person that actually listens to you not pushy. Very friendly and helpful. We told them what we were looking for and they matched us up to the perfect fit for our needs. There was no haggling back and forth, they gave us a great offer first off so there was no need to play the haggling game. They even filled up the car with gas before we were given the keys.

newcarowner14

Sep 28, 2012

Scott was easy to work with and helped us to get a great deal on our new 2012 Subaru Outback. He was also able to answer all our questions about our new car and told us about all the services offered at the dealership.

mfl10

Sep 26, 2012

The dealership is very clean and friendly. They have a large selection of cars. The dealer that we delt with was very helpful. This car was our first "new" car and the dealer that helped us, Kim Beers, was very polite and funny and helped us through our fears on owning a new car.

henry.muse.3

Sep 24, 2012

Although buying a car is a somewhat overwhelming experience, we were treated very wellby your staff. I especially want to thank Kim for her assistance. She was helpful and informative and put us at ease.Judith Muse

gevans5603

Sep 23, 2012

Bob Berry, the sales person assessed my needs and desires for my new car. And, pointed me to the right car for me. The car is great and meets my needs perfectly. I am very happy with the whole process which he made very easy and comforting. Scott Forbes, the sale manager made handling the paperwork very comfortable. Scott clearly was an asset to the whole experience. Also, Jim Champine the service manager made the inspection and rustproofing experience very positive. Jim certainly knows how to convey information in relaxing and informative matter. As a manager myself, I know how difficult it is find people who are friendly and can articulate themselves very well. I never seen such well rounded people working great together in tandem to make the whole experience be very positive and enjoyable. The best part there were no games in the sale process. The were upfront and to the point so you did not think you were being played So many other dealerships, like to play head games with you. Buying a car is not a simple quick process so not having to play the saleman's games was quite wonderful.

sharon999

Sep 23, 2012

This is our 3rd new car purchase from this dealer.I wasn't sure what I wanted this time, and Anthony kept right up with me while I changed my mind several times on model year, colors and options. When I did make up my mind, he helped close the deal quickly. When we took delivery, he made sure that he explained all of the features that were not on our previous models, and has called several times to ensure that I had no questions on anything.We have had all of the service for our cars done at this dealership and trust the work that they do.We have referred our friends to Subaru of Keene and will continue to do so.

foxyone1

Sep 20, 2012

Mark Trombly did a great job and was easy to work with. I would not hesitate to recommend Subaru of Keene to any of my friends or clients.

DStraitiff

Sep 17, 2012

It was a pleasure purchasing my new Subaru from Curt. A new car is a big investment, and it's a little scary. Curt took the time to show me the inventory that Subaru of Keene had...and patiently pointed out the differences between the cars on the lot. He gave my husband and I privacy to discuss our options with each other. He was not agressive or pushy....I felt like he truly wanted me to purchase exactly what I wanted...not like he wanted me just to buy something. And he was willing to work with me to make sure I could stay within my budget!Curt also explained the service department operations to me. While I wanted a car that was better on gas, has a high safety rating and was affordable, it was also very important to me to know that I will be able to get the service I need without rearranging my schedule. Subaru of Keene offers evening and Saturday service hours, and allows me to both schedule my appointments and keep track of my service right online. And knowing that I can get a loaner if my car has to visit the dealership overnight is awesome....I don't have the time to be without a vehicle.I was very happy with the value I got for my trade-in. I had done some research prior to going to the dealership, and was pleased to get about what I was expecting without haggling about it.Signing on the dotted line is always overwhelming....and I typically worry about whether or not I made the right decision. But not this time. Since bringing my car home, the folks at Subaru of Keene have followed up with me a couple of times to make sure I'm happy with my purchase. And I have to say .... I absolutely am! Every time I look at my new car, I smile! I have not questioned the purchase at all.

duffflint

Sep 17, 2012

I was happy with my experience with Subaru of Keene. Everyone was friendly and professional. Anthony Mastronardi was great to deal with and he understood our needs. I would highly recommend Him and Subaru of Keene to anyone.

kristinj

Sep 17, 2012

I had a great experience buying a car at Subaru of Keene. Mark was very pleasant and helpful. I did not feel pressured at all. Mark and the other employees made the process easy and stress-free.

jrec12

Sep 16, 2012

The dealership has a good selection of vehicles to choose from. My salesman, Anthony, was very knowledgeable and helpful. I checked the Kelley Blue Book etc. values for my trade before I got there and got about what I expected for my car.

TimothyQ

Sep 16, 2012

I would like to add that this dealership went above and beyond my expectations to delivery an amazing delivery service along with very professional presentation by all staff. I was able to arrange the deal remotely from out of state with utmost satisfaction and expectations were clearly set at all stages of the deal.The options for warranty plans and payment options were at all times made very clear and easy to understand. Although I did not go with the warranties available, I am certain that if I were purchasing a Subaru for a family member that I would consider the purchase of warranty protection.The facility was very well maintained and I always felt welcomed and appreciated as a customer.I worked with Mark Carey initially via the internet to begin the deal. He was a pleasure to talk to and shows a passion for his work. Ultimately he had to transfer me to another colleague, Scott Peabody as he had to travel out of town. When I did meet him, he was ever the professional and diligent with working with Scott to help me get the car I wanted.Scott worked tirelessly to help me with the deal and paperwork. He kept me comfortable and confident in my decision to fly to this dealership for making my purchase. His desire to make sure that I understood the features of my vehicle was impressive. Even though I new a majority about the information regarding the vehicle as I had researched extensively beforehand, Scott showed patience and friendliness that impressed me very much so. I would highly recommend this dealership to friends willing to make the travel.

amandajjones

Sep 15, 2012

Kim was very personable and never pushy. I was comfortable working with her as a salesperson. I also felt I was offered a fair deal on my trade. Everyone I spoke to and worked with in this process was friendly and helpful. Thank you.

betsnel

Sep 13, 2012

Wonderful experience with our car purchase! Kim made it a joyful and extremely smooth transaction. Plus we made a new friend at Subaru!! Thank you, Kim, for all your help

nathan_wright

Sep 13, 2012

This being my first brand new car, and first time dealing with Subaru of Keene, I had an absolutely wonderful experience! Anthony goes above and beyond in maintaining communication throughout the deal and making the customer feel at ease. I would jump at a chance to work with him and Subaru of Keene again if buying another car.

candycrawford

Sep 6, 2012

Anthony made buying a new car an easy process. He was terrific. I AM recommending him to evryone I know! He brought a common sense approach to the process. He listened, and then delivered.

Wendy912

Sep 5, 2012

Brian spent a lot of time with me as I test drove and compared the features of two car models. Unlike other salespeople I have dealt with in the past, Brian geared his presentation to my needs and didn't waste my time technical information I did not need and was not interested in. After I purchased the car he was careful to cover all the information on the new owner checklist and made sure I knew everything I needed to know to drive the car safely. He also steered me toward a finance person who gave me the information I needed to decide between financing or going into my savings. Subaru of Keene is obviously focusing on customer satisfaction and everyone in the dealership seems to be on the same page!

jworthen

Sep 4, 2012

Very friendly and clean atmosphere at the dealership. Mark was very patient and easy to work with, made buying a first car a great experience.

sburke1534

Sep 4, 2012

I had a great experience at this dealership. I told Scott exactly what I wanted and he helped me to accomplish that. He was patient and friendly and seemed very knowledgeable about the cars. I felt really comfortable there.

Richardkarlmann

Aug 31, 2012

My family was in the market for 1 or 2 new cars. There were several dealerships and 2 brands we were considering. The American car buying process in my experience is not ideal. The back and forth with poor quality salespeople and managers is often time consuming and demoralizing. Working with Scott Wheeler at Subaru of Keene was a nice surprise. Whether by nature or by reading me correctly, he got it right. And perhaps the management at this dealership has it right too. Hire quality professionals, support them well, and let them do their job. Scott was easy to work with. He answered all my questions quickly and accurately. We moved through the process at the speed I wanted to work at. I was never rushed or pressured, yet when I wanted to speak with Scott- whether phone, text or email, he responded immediately. Ironically, or perhaps not ironically, his no pressure , no slickness approach yielded a 2 car sale. More importantly, these were the right cars for us. That's the sign of a true professional- someone who doesn't try to sell you something you don't want or need, but facilitates a smart purchase. If the service department is as good as the salesperson, we will be long time customers.

isosaari

Aug 29, 2012

Brian provided me with a great buying experience (purchased a new SWP BRZ Limited). All of the purchase process was conducted via telephone over the course of about one month. He was very responsive, attentive, and did more than expected to make sure any of my concerns or requests were addressed expeditiously. Overall and exceptionally positive experience with a very customer-oriented salesperson -- I can regard him now as more of a friend than a salesperson!

pespencer

Aug 28, 2012

We found Scott to be very helpful, supportive and responsive to all of our concerns. After looking at and testing several cars, he found us one that had all of the options that we desired, and worked quickly and decisively with Kelly Barber to get us the price and trade-in that we needed to make the deal. This was our second purchase at Subaru of Keene and we will be back again and recommend them to friends.

carlyf34

Aug 23, 2012

I went to Subaru in Keene because I had heard about their good service and good reports on the cars as well. Several members of my family have Subarus. Brian met us at the front door and explained everything about the new building and then we looked at the car. He explained everything bout the car then we took test drive.I really liked how it handled. I decided it was what I wanted.We went through the process that is required. I decided to pick up the car on Monday because it was getting late. I still had to go through the lease process.Dan was very easy to talk to and it went well on Monday.Everyone was very thoughtful of us as we were waiting.Now Brian also went over everything about the car on Monday so in case I forgot everything he told me on Saturday. It was a very nice experience. calene frazier

michael.daniels.391

Aug 15, 2012

This is the 4th new Subaru I have purchased from this dealer and each time they get better and better. I contacted them about a particular car and they had it ready for a test ride when I got there. No hassles, just great service from the salesman. If you are looking to buy a new or used car without the pushy, only care about the profit salesmen, go here. I got a great deal on my trade in and a very good price on my new car. I am extremely happy with the buying experience at this dealership.

Eriegert

Aug 14, 2012

It was great working with Scott! I love my new Subaru! It was a quick and easy process. Everyone was really friendly! Definitely recommend this dealership.

abozek

Aug 13, 2012

I just bought my first Subaru (and first new car) from Subaru of Keene. The environment at the dealership was friendly and comfortable. Mark Trombly was the dealer I worked with the most. He was very personable and never made me feel rushed or pressured. My final paper work was prepared with Scott Peabody, who explained all of my additional options thoroughly. He, too, was wonderful to work with. I would recommend going to this dealership.

dsotm

Aug 13, 2012

I visited Subaru of Keen based upon reviews that listed it as one of the best Subaru dealers in the Upper Connecticut River Valley. They had better selection of Subaru Imprezas than any other area dealer, which was the deciding factor. However, I was surprised with the much friendlier-than-the-car-dealership-norm staff. Particularly noteworthy was Anthony Mastronardi. The entire process was handled with professionalism and efficiency. Unlike some other low-pressure dealers I have visited, pricing was competitive. They live up to the positive reputation they have garnered on this and other review sites.

raymondvermontel

Aug 13, 2012

Recently we had to replace our 2011 WRX. It had been totaled in an accident that gave us a good idea on how effective the crumple zones are- very effective! Our first and only call was to Subaru of Keene. They had a 2012 WRX on the lot that they held for us until our check came in a week later. It made everything much easier knowing we had our new car waiting. The service department is great, too.

pilgrim67

Aug 12, 2012

I have already recommended this dealership. It is great for a Canadian consumer. Crossing the border was even easier than I expected and they too were as friendly as the people at Subaru of Keene.

Immerman90

Aug 11, 2012

This was my first time purchasing a new car. The friendliest people helped me decide on a 2012 Subaru Impreza. I LOVE IT! everyone was very happy to answer any questions and they were very thorough with details. I would like to say thank you very much!

paul.dobbs

Aug 4, 2012

Colm listened to what we were saying, and did his best to directly answer our questions without a whole lot of sales pitch. What he told us about Subarus, Imprezas, and about options was what we needed in order to make a decision.

aericson

Aug 1, 2012

I was a stranger to Subaru when I came to Subaru of Keene, having only ever owned a Hyundai. After hearing about and seeing the quality and performance of a Subaru, I visited in hopes of finding a vehicle that was safe, dependable, fuel efficient and having the space of a SUV without the bulkiness of an SUV. From the moment I walked into the door of Subaru of Keene, I felt very welcome and at ease which made the process a lot easier for me being able to go through the process without the stress.

shant2012

Aug 1, 2012

My experience in purchasing this car was very smooth and professional. Brian is a great employee; he was professional, honest and pleasant. I would definitely recommend Subaru of Keene to my friends and family; and I would definitely recommend working with Brian Battersby from sales.Regards,Shant

tori26

Jul 28, 2012

Went to Brattleboro Subaru, test drove two vehicles. The entire time the sales rep rode with us and NEVER shut up. Couldn't concentrate on the feel of the car, couldn't listen to the car. I had never driven a subaru before and wanted to get a feel for it.Drove to Keene the following day, stepped out of the truck and were met by Scott Peabody who at first thought we were working with someone else at the garage. We told him no. He showed us some cars, put a dealer plate on the cars and let us go off. Didn't pressure us, didn't talk our ear off, did give us some thoughts to think about.We came back a day or two later and tried a different car. Ended up buying it.

goldentiger

Jul 25, 2012

Subaru of Keene has always been our number 1 choice - and this is our third Subaru purchase. Anthony Mastronardi worked with us to make the deal for a good quality car with financing that we could handle. In this economy, having an honest dealer/service rep is beyond value. Our prior Subarus were serviced at Subaru of Keene and this new 2012 Legacy will be serviced there as well. I have NEVER had to bring my car back to correct something that wasn't done, or wasn't done right. When you have something that works - you stick with it.

pikester

Jul 19, 2012

We have been to three other dealerships. We chose Subaru of Keene because of the way we were treated. Our salesman (Micheal Baabineau) was nice and very patient with us. We are now proud oweners of a Subaru Outback.Thanks again The Pikes

augustinowicz

Jul 17, 2012

We purchased our 2012 Subaru Outback from Subaru Of Keene a short time ago and were very pleased with the service there. Subaru Of Keene was recommended to us by a friend who made the initial connection for us by calling and obtaining info about availability, price, etc.,.. Scott Peabody was very co-operative in providing our friend with information which led to our visiting the dealership on July 13, 2012. We purchased our new Subaru Outback on that very day. Scott Peabody was very attentive to our needs, and spent a lot of time with us helping us find what would fit our needs best. After he helped us find "the one", he spent a lot of time acquainting us with all the neat things our Outback has to offer. Since then, he has been in contact with us regularly, making sure we were satisfied with our vehicle and letting us know he was there for us should any problems emerge. We are very satisfied with our experience with Scott and Subaru Of Keene. We were treated fairly, price wise, and the attention and friendliness addressed to our needs by Scott and his co-workers, both before and after our purchase, has been gratifying. We certainly recommend these folks to all interested in purchasing a Subaru.

Margies

Jul 14, 2012

The service and overall experience at Subaru of Keene are fabulous. I live near Brattleboro, but would travel as far as Keene any day to go to this dealership. They listened to my needs, they respected my need to take time making a decision, and gave me information but no pressure. The financing and transaction were a piece of cake, uncomplicated and no hassles. I feel that I got the car that was right for me, and it is within my budget--with the dealers' encouragement!-so I am a completely happy customer and will recommend Bob and the team at Subaru of Keene to my friends--I sent one referral already!

susanfratus

Jul 12, 2012

Hello Subaru, I am writing to express my appreciation to Anthony Mastronardi for his competence and kindness in leading me though the steps of leasing a car from your dealership. From the moment I entered the building, Anthony was attentive and responsive to me as a person as I asked my car questions and expressed my thoughts on my purchase. He gave me detailed information. He outlined various options available to me, with their pros and cons clearly stated. He was thorough in explaining the workings of the car once I had made my decision. And he was courteous and and helpful throughout the process. Anthony is an asset to your business and made leasing a car for this buyer a thoroughly pleasant experience. Susan Fratus

Behebert

Jul 11, 2012

The customer service of my salesperson was spectacular! Colm was extremely friendly and offered expert advice! If he did not have the answer to one of my questions he went out of his way to find the correct one. I also very much appreciated his demeanor as a salesperson in general. He was not overly pushy when showing me the car as many salesmen that I have encountered have been. The service was great while I was at the dealership and also after my purchase was complete. Colm has been there to answer all of car questions both prior and post to my transaction with Subaru of Keene. I would definitely recommend this dealership to people seeking a new or used Subaru!

sracca

Jul 11, 2012

They were truly exceptional. No hassles. Total honesty. They gave me a very good price for the new car and a good price for my trade in. It was the first Subaru I have ever purchased (being a recovering life-long Toyota fan). I will NEVER own anything other than a Subaru ever again and I will never buy it any place other than Subaru of Keene!P.S. We drove over an hour to get there and it was worth the trip.

Ncolburne

Jul 10, 2012

I received very good customer services and everyone was very easy to work with. They made the car buying experience very easy for me and helped order the exact car I was looking for. Subaru of Keene was much better than prher Subaru dealerships I tried working with before visiting Subaru of Keene.

jeff

Jul 9, 2012

Great service from a group of professional. I was impressed that the sales ,amager did not try for a "bump" after we told them no money down and no increase in payment. We told them our parameters for a deal and it worked out. Overall, an easy buying exxperience

nonni51

Jul 9, 2012

Once we decided to purchase a new car, I did my online research to locate a dealer that was highly recommended. I used dealer rater to find Subaru of Keene...and I am very glad that I did. When we first arrived my son and I browsed through the lot looking for the vehicle I had in mind. Once we located it, we entered the dealership and Bob welcomed us and inquired if we needed any help. He was very friendly and helpful, none of the "high power" salesman kind of approach! Our test drive was great and when we arrived back at the dealership he asked what I thought and asked what else I was going to look at. He was a little surprised when I said I was ready to buy, but we returned to the showroom and I mentally prepared myself for the task of getting the best deal and the best price. Except it wasn't really much of a task at all. The first offer was great; they gave me a terrific trade in value for my car as well as a great price on the new Outback. I did inquire as to lowering the cost somewhat and we were able to reach a compromise that was good for me and for the dealer as well. Through all of this Bob kept us informed of what was going on, how the trade-in was determined and how the price was determined! From test drive to financing, Subaru of Keene is friendly, honest, and ready to work with customers to provide them the best possible new car buying experience.

Charles Handren

Jul 7, 2012

Within our Family unit; this was the 5th Subaru purchased at this Dealership.. my Daughter with 2 and this was our 3rd Subaru. per usual; we looked around to acquaint ourselves with basics: style,model, and pricing and we've ALWAYS have come back. This trip was, by all accounts, the BEST yet. Colm Craig, setting the "tone"; was top rate in Personality and Knowledge (like discussing the decision with a "Close Friend")and topping it off was very warm and personable assistance from Mark Carey their computer expert. We're looking forward to many thousands of miles of ENJOYMENT wih our 2012 Forester.

Natane

Jul 3, 2012

Both Kim and Michael were easy to talk to, approachable, and helpful. Michael spent a lot of time with us discussing the Impreza, and he made it an excellent experience.

joeportillo

Jun 28, 2012

The staff was very fast, knowledgable and straightforward. It was a pleasure to make a deal and purchase a new vehicle. They presented the breakdown of the purchase clearly to stay within our budget. Thanks.

KellyVT

Jun 27, 2012

Scott Peabody, Kelly Barber and Karen Bays went above and beyond the call of car sales duty to help get me into the precise Legacy I set out to purchase. I greatly appreciate their dedication to the cause, and felt the transaction was handled ethically. I will recommend Subaru of Keene to friends and family and have already had a Toyota driver tell me she's now considering a Subaru after seeing my beautiful new car!

elizabetheccles

Jun 26, 2012

Brian was great. NOt at all pushy, but he took me seriously. (the norwich subaru store let me walk away without even asking my name...)I showed up not planning on buying a car and drove out with oneTrade in was goodI think Scott was the finance guy and he was very knowlegeable and helpful and fast.I have already recommended Keene Subaru to a collegue who is in the market.It was a very positive experience.

bneher

Jun 13, 2012

I contacted the Service Department when my car wouldn't start and asked whether I could get the car in to be repaired that day. Penny listened carefully to what I told her; she also heard how important it was for me to get the problem sorted out as soon as possible. She said I should get the car in as soon as possible. When I arrived with the car, we talked through what I had experienced and what the tow-truck man suggested might be the problem. She took careful notes and I said I would wait to find out how long or quickly the car could be repaired. Because the work could not be done immediately, the Service Department arranged for me to borrow a car, and I went home with an approximate time to return. They called and let me know that the car had been repaired and was ready for me to drive home. When I arrived, I was impressed to hear the care they took in identifying problems and fixing them. I was also very pleasantly surprised to discover that the cost was well below what I thought I would pay. Thank you so much to Penny and to the person who did the 21-point diagnostic and repair of my car. It's running beautifully. I truly appreciate the friendliness and professionalism of everyone I interacted with at Subaru of Keene, the commitment to such a high quality of service, and the willingness to take on an unscheduled vehicle in distress! I am a deeply grateful customer.

Sandra Palmer

Jun 12, 2012

A great team of people when buying a new or used Subaru! Everyone I dealt with was right on top of everything that has to be discussed when buying a new Subaru! Sandra J Palmer

jhoburg

Jun 11, 2012

Kim Beers was excellent, both on the phone during the time I was shopping around among Subaru dealers and after I decided to buy a new Forester from her. When I told her what I had been told by another dealer (that he could still order a 2012 with exactly the options I wanted), she immediately knew he was not correct, alerted me and gave me a straightforward, honest explanation. During my phone conversations with 2 other dealers, the more questions I asked the more I felt that I was trying to pick up a slippery bar of soap from the shower floor. Kim was just the opposite -- she was knowledgeable and straight. She could not match the "offers" I had from other dealers (which I think were destined to be bait and switch offers), but we arrived at a compromise that I considered reasonable, and I'm very happy to have spent a few hundred extra to get a good long term relationship with a person I trust.

dshallen

Jun 9, 2012

We were considering two makes, Subaru and Mazda. When comparing the dealerships, not to mention the cars, the choice was obvious. Curt and his colleagues at Subaru f Keene were professional, knowledgeable, friendly, and "down home." I appreciate so much that combination of qualities, and feel totally comfortable having bought our car there. (The other dealership fulfilled all the stereotypes of shady car dealers, so it was no contest).

nlm62003

Jun 8, 2012

Employees of Keene Subaru are very friendly. We've never experienced auto sales people who are good listeners. Honestly, we know you are in business to sell cars and make money, but Brian was so nice. Also Dan, the business manager and Sandy, the internet sales person; these two people were very nice to deal with. Sandy made sure she came to meet us in person. It really makes a difference when people are friendly and very efficient, as the three mentioned are.

spalumbo1

Jun 5, 2012

Kim was very helpful at getting me into my new car!! She was very committed and always available to answer the many questions and concerns I had.

denizen

Jun 1, 2012

I absolutley love the service department at Keene,they went over beyond my expectations to get my car fixed and back on the road. I had major warranty work performed on my motor by them and through the whole process they contacted me with updates and answered all my question. When i went to pick up my car they had detailed the whole car for me, it was looking better then the day I bought it from another dealership. If you need service done on your Subaru this is the place to have it done, they make the whole experience trouble free. You guys are great!!!!

clivegannon

May 29, 2012

Great experience. No pressure sales tactics and a great selection of new automobiles. It was a very easy buying process. I would recommend Subaru of Keene to anyone.

Howellinwalpole

May 25, 2012

Buying a car is a complex sometime confusing and intimidating process. Its something I do only once a decade, at most. For the car just purchased, I shopped around and also researched the web. I visited no less than six different dealerships. In the end I felt secure with the advise Kim Beers was providing. I tried four different Subaru models and settled on the Legacy. Kim was most helpful is explaining to me the differences between the models and what I should expect from the Legacy.

MaryAnne Pendleton

May 18, 2012

My husband and I could not have been more satisfied with the dealings that we had with Subaru of Keene. Bob Berry was so very much in touch with what our needs were. He made us feel comfortable and appreciated as customers - so much so that we almost forgot we were customers instead of old friends. Every person that Bob introduced us to only increased our level of right decision making - "Not a bad apple in the place". We would recommend the Keene Subaru dealership to all of our friends and relatives who are looking for a perfect vehicle for their needs. Bob Berry is outstanding and we thank him.MaryAnne and Arthur Pendleton

sandy2012

May 15, 2012

Brian met us in the parking lot and took us on a great test drive on different road surfaces to put the car to the test. When the car I wanted to purchase was found it had come right off the truck. Brian made sure it was washed before I even test drove it.

redellasmom

May 9, 2012

We had a very positive experience at Subaru of Keene. Everyone with whom we worked was professional and personable. We will go back to buy another Subaru before the end of the year. Highly recommended.

rayners4

May 8, 2012

We spoke with Michael Babineau a week prior to purchasing our new Outback and called him back to make an appt. to buy our new car with our trade-in. We arrived earlier than our appointment but were greeted by Anthony (smiling all the while) who spoke with us about our choices until Michael was available and gave us a thumbs-up on the color we chose. Michael spent a great deal of time with us, most of the late a.m. into the late afternoon. He did all the leg work in getting us a very generous offer for our trade-in and explained all the details of the trade and purchase without making us feel at all hurried. Scott was extremely helpful doing all the financial paperwork, and we greatly enjoyed talking to him. The paperwork is extensive, but Scott told us he realy liked meeting the customers and conversing with them, always learning something interesting to talk about with each of them. I would highly recommend Michael, Scott, and Anthony and all of Subaru of Keene. I also had a phone conversation with a woman who handled the internet side of Subaru of Keene who was extremely helpful in making our decision to purchase a new Outback. We are very happy with our new Outback and look forward to using the Subaru of Keene service department. Hats off to Subaru of Keene!!

yoganurse

May 8, 2012

Brian was great to work with, he was patient, answered all our questions and gave us all the time we needed to make our decision and our purchase.

ibwenk

May 3, 2012

WE have found Anthony to be excellent to deal with. He tried to find out our needs and recommended accordingly without a high powered sales pitch. We would recommend him to anyone and he is a great credit to your organization.Your service departmenmt is also good so that is another reason why we decided to buy another Subaru from Anthony.

JGORD18

May 2, 2012

Very pleased with the overall experience of buying a car at Subaru of Keene. I was shocked to see how busy they were the whole time I was there, but it became apparent as to why due to the way I was treated. Being an out of state customer, I worked with Mark Carey over the phone/email, and Kim Beers at the dealership, Scott Peabody finished the paperwork, and all made the experience pleasureable. Had never considered a Subaru before, but will be passing on to friends and family my complete satisfaction with the purchase, ownership, and who wouldn't love to drive a WRX STI?!

Brenda Hannon

May 1, 2012

Brian was wonderful! very knowledgeble about the vehicle. He didn't ask me a lot of questions such as what I was looking for in what I wanted for a car payment and trade in, I really appreciated that about Brian. Brian also made follow up calls to make sure I was happy with the vehicle. Brian and everyone at Subaru are very friendly and easy to do business with. I will recommend Subaru to my friends.Thanks,Brenda Hannon

Sidney Craven

Apr 29, 2012

This is my third car with Subaru of Keene. Folks are friendly and helpful, and do not waste my time. Dan was efficient through the reams of paperwork passed between us and did great follow up with the Vermont Dept. of Motor Vehicles. Anthony was thorough and helped me get my car phone programmmed and up and running. They do a great job.

Wolcarkne

Apr 27, 2012

Anthony was very helpful. We did feel the manager could have given us more on our trade in because it had very low mileage and our car was in very good condition.

freakazoid

Apr 26, 2012

I would like to say that this was our best experience at a car dealership. I felt relaxed and was not pressured into buying something right then and there. I will recommend my family and coworkers to go to your dealership. Mike was very nice and helped us get the right car and the right price. This is our first subaru and i look forward coming back to your dealership in the future. Thank you. Teddy Russell

Jonathan Dalton

Apr 25, 2012

This is the second purchase we have made at Subaru of Keene in about 2.5 years, and this last purchase was even smoother than the first. From the beginning we were treated very well by Brian Battersby, who noticed my wife and I looking at used cars in the parking lot. We had a pleasant conversation and advised we were shopping around. I contacted Brian Battersby via e-mail and all questions were answered promptly and courteously. We made a tentative appointment to look at new cars the following day and it could not have been more pleasant, all the staff at the dealership was very outgoing as well and the new facility is impressive. Brian demonstrated a great rapport with his colleagues as well, as we were well informed at every step and were in our new car within a matter of hours. At no point did we feel any pressure or rushed and we got a great tutorial on our new outback from Brian. We as a family have made this dealership our top choice and would recommend it highly to any of our friends and family. Thanks again to all at Subaru of Keene , especially Brian!Sincerely,Jonathan and Stephanie Dalton.

patty21

Apr 22, 2012

Driving to Keene from Pittsfield, Ma was the best decision I persuaded my husband to do. Not only was your new sales building very impressive, we loved the how friendly everyone was. Michael Babineau was our sale professional. He gets two thumbs up!!! He was extremely patient and courteous. He made our decision to purchase a new vehicle from your establishment enjoyable. We drove away confident that we made a fair trade. We would and will recommend your Subaru dealership to our friends and family. We are looking forward to seeing you again soon for added accessories to our newly purchased vehicle.Thanks Keene Subaru!!!!Carl & PattyBehan

benstory

Apr 20, 2012

We have come back to Subaru of Keene for almost 10 years because for the outstanding service and value we have received from everyone. We continue to come back to Anthony Mastronardi for our car purchases and he continues to exceed our expectations each time. He is friendly, knowledgeable and unhurried. He takes the time to listen to our needs and works hard to meet them. We fully expect we will continue to come to Anthony for future Subaru purchases, we refer family and friends and consider Subaru of Keene "our dealership".

helainei

Apr 19, 2012

I recently bought my second Subaru and am very pleased with the entire experience. Anthony Mastronardi went above an beyond to make sure everything about my purchase went quickly and smoothly. It made buying a new car fun (as it should be). I got a great deal, great service and I am happy to be a part of the Subaru of Keene family. Thank you.

hughslady

Apr 18, 2012

The salesman that i worked with was great. He was not pushy and very helpful. I did the financing online before going into the dealership thinking that it would give me an idea of what I would be approved for. However I just got a call asking me to come down. So I felt that it was a waste of time. I am happy with my new car though and would recommend subaru of keene to someone looking for a great car without the pressure and hassle of buying a new car.

rpost45

Apr 17, 2012

I had heard the Keene dealership was a good place to purchase a car. After searching the inventory of six dealers, I realized Keene had the largest selection of the model of Subaru I was looking for. I found a car with yhe options I wanted and made contact with them. Everyone I spoke to, or delt with was helpful and professional.

gnoufi

Apr 12, 2012

From my initial internet contact with Karen Bay my experience was good. The dealers in Torrington and Middlebury Connecticut acted like I was doing them a favor.Mark Carey was very helpful in explaining items/options. Brian was thorough when I took delivery.Dan was very professional when i Paid.

Beede

Mar 15, 2012

Having bought over 15 cars from dealerships over the years, I feel well qualified to rate the folks I worked with at Suburu of Keene objectively.First, the approach when my wife and I first walked in was welcoming and friendly but in no way pushy, which had all too often been the case at other dealerships. These folks were professionals ready to offer their knowledge, and work with us through the process of choosing the car we wanted to buy, but not trying to make the decision for us. Curt (and all the others we talked to) were great about covering the pros and cons of the choices we were considering and in no way did we feel that we were being urged to "move up" in our choice. They loaned us a car to try out before we came to any decisions, but when we decided, Curt and his colleagues facilitated the process with unbelievable speed and accuracy. This included arranging for registration and plates in Massachusetts. They then picked us up at our home in Massachusetts and took us back to New Hampshire to pick up the car, all as part of the deal and at no extra charge.At delivery Curt gave a very comprehensive tour of the car and its features, helped program the little personal things like seat adjustment and sound system. and gave us his personal contact information in case we had further questions.They all know and are proud of their products as well as their reputation as a dealership.

tedly

Mar 14, 2012

I'd like to start by stating that I'm not a person who is really into buying cars. To me, they're not different than any other object with a purpose, be it a chainsaw or a couch. They're a functional piece of equipment that I need to get places. As such, I usually dread the new-car buying experience- hey, let's just get to business as fast as possible, get down to brass tacks, and be done with it. This isn't to say that I exude attitude in the dealership- I don't at all- but I'd prefer just to get it over with. That somewhat grouchy-sounding stuff out of the way, I'd really like to convey how pleasant my experience was at Subaru of Keene, and ESPECIALLY with Michael Babineau. He was really great- perfectly friendly without the shmooze factor, great at getting down to business. He had a great sense of humor on the test ride and as a result it really was fun- not something to just get out of the way before we started talking money. I really felt like I was dealing with a real person- I know that sounds pretty trite, but it's true- I think Michael likes what he does and enjoys his customers. I wholeheartedly recommend that, if you're looking to buy a Subie, ask for him at the dealership. I'm looking forward to seeing him whenever I go in for service. On my review I noted that the price we settled on was *good* since *great* to me means they gave it to me for free. I was perfectly happy with the price, which I felt was fair to both parties. I left out *quality of work* because to me this question implies service, and Michael is part of the sales staff.So hats off to Michael. He made what I thought was going to be a *typical* car buying experience into something that was pleasant, even fun.

ldemers

Mar 3, 2012

Mark Carey was extremely friendly and very helpful. He made a stressful situation much easier for me. Michael Babineau was my sales person. He listened to what I wanted and and was very informative and not at all pushy. My overall experience was very pleasant.

stevenpober

Feb 27, 2012

Great people, great service, great experience. I had fun! I first inquired via email, and Karen Bays was back to me with the hour. And, it was after 5pm...After 2-3 emails and one telephone conversation the next morning, I put a deposit down on the vehicle I wanted. When I got to the dealership, Karen introduced me to Greg, who effectively and supportively took the through the rest of the process.They were very customer oriented.

Iris50

Feb 15, 2012

Love Suburu of Keene. My first Suburu. Never thought of one before, but my husband was told about the quality by a coworker. So we checked it out, and fell in love. I am so glad that we did! Love my car. Feel safe and recommend my car and the dealership to everyone. The best!

jenpriestley

Feb 6, 2012

Overall, I had a great experience. They were willing to work around my schedule, to meet all of my needs! They made me feel very comfortable. Great Dealership!

Tracy Andrew

Jan 17, 2012

Keene was willing to hold a car for us while we waiting for a deposit to be returned to us from another dealer that was not able to correct an error they made twice. Once we were ready to buy they had the car ready and assisted with the finance all of the phone so that we would only have to drive to keene 1hr away once. The staff was friendly and curtious.

defensemn1

Jan 16, 2012

Very professional sales person - CurtGreat inventory from which to chooseOverall friendly and attentive staff.Extremely clean facilities.The sales staff and management made buying a car relatively easy.

beeme33

Jan 14, 2012

My recent experience with Subaru of Keene was phenomenal. The staff was friendly and helpful and worked hard to expedite the purchase of my new car in a timely manner. As my Sales Consultant, Michael Wright was exceptional. He returned emails and phone calls in a timely manner and "went the extra mile" in order to find the perfect car for me.

CherryStewart

Jan 14, 2012

I am liking the car very much. It is clean and smooth. During the recent snow storm we traveled on a variety of different roads, from turnpike to unplowed, the car handled all very safely.

19greydove55

Jan 11, 2012

Curt was very patient, addressed all of my concerns, and made the entire purchasing process as easy as it could be. The rest of the staff was equally attentive and tried very hard to make sure I was happy with my experience.

snowshell

Jan 11, 2012

This was our second purchase of a new Subaru from this dealer. Greg Castor is probably the best salesperson I've ever worked with. There were a few miscommunications with the business folks regarding the timing of a zero percent sales offer. We were not told that the car had to be delivered to us during the time that the offer was in effect so we missed it by one day. We thought that the deal had been done in time by saying that we were buying the car and signing the first round of paperwork. All in all, it was a great experience and we will continue doing business here. I think that everyone learned a lesson here on communication. Be forewarned to be clear on EVERYTHING.

ilovetodrift

Jan 7, 2012

Not everything in life is easy but the way Subaru Keene shows its service, made my purchase of a new car real easy! What else can I say I give two thumbs up for Subaru of Keene! I am its proof that they are the best, I am a resident of NYC and made my purchase of a new car in Keene NH! Check out Subaru of Keene they are AWESOME!

crokej

Jan 2, 2012

I spent over a month working with numerous dealers in the greater Boston area looking for a very particular car, and I wanted that car at the best price available. After running back and forth from dealer to dealer to dealer comparing prices against each other, and pushing them to lower the price on my vehicle, I was grossly disappointed. Each dealer told me the other one was crazy for quoting me such a price, and that there was no way anybody could make money on the numbers I was showing. TrueCar was also a bust. All the dealers offered great prices, but the prices only applied to in-stock cars, which they conveniently had none of.I happened to see a listing for the exact car I wanted at Subaru of Keene, and decided to give them a call. I spoke with Mark Carey originally, who told me that the specific car I was inquiring about had been unfortunately sold only a few days before. Mark did, however, inform me of a very comparable car still remaining on the lot. I told him about what I wanted to pay, and he said he would work with his sales manager to get me close to that price. After two quick attempts over the phone, Mark called me back, and told me to check my email with an OUT THE DOOR price quote on my car.When I checked my email to see the price, not only was I shocked that a dealer provided me with an out the door price on my vehicle only having spent ten minutes on the phone with me, I also saw that this price was significantly lower than anything any other dealer had quoted me. Unbelievable--Mark gave me the best price I had seen in over a month and I had never even set foot in the dealership. As a check, I called the only other dealer I had a good experience with (even though they didn't have the car I wanted) and asked them if they could beat the price if they happened to get the same car in the next few months. The dealer I phoned told me that there was no way they could beat the price I was getting. I was happy.The next day, I took a ride up to Subaru of Keene. Since Mark is the internet sales manager, he set me up with Mike Babineau, a floor salesman. Mike is not just any floor salesman, but a salesman who actually drives the car I was buying. Mike is not the usual grimy new car salesman, but a polished knowledgable resource on the particular car I was looking to buy. We went for a test drive, and I loved the car. When Mike and I returned from the drive, Mark came over to introduce himself and thank me for making the 1.5 hour trek to Subaru of Keene. Because Mike had already quoted me an out the door price, there was no negotiating, no headache, and no showroom drama. Mike started all of my paperwork, and the car was ready for me to pick up the next day. When I picked up the car, Mike took the time to make sure I understood some of the vehicle's more advanced features without going through the boring details, or reading me the owners manual. I have purchased or helped others to purchase at least three cars in the past five years, and the experience at Subaru of Keene is miles better than anywhere else I have ever shopped for a vehicle. The employees are informed, courteous, respectful, and are willing to fight the big bad sales manager to get you into the car you like at the price you want. I have every intention of continuing to buy vehicles from Subaru of Keene.

Ken123456

Dec 29, 2011

Subaru of Keene has the best information on the web about the 2012 Impreza and both Michael and Mark were a pleasure to work with. mark spent over 40 minutes on the phone with me before I drove the 2 hours to the dealership.

thomajudewhite

Dec 15, 2011

Everyone was polite and well-informed. Absolutely no pressure to buy. We called Monday and drove away with a car on Wednesday with very little interruption in our lives. The dealership is clean, convenient, spacious, and the employees are first-rate. Plus, we got a great car.

a_christophe

Dec 14, 2011

My first attempt to order a new Impreza was not a positive one. I went to a different dealership (NOT Subaru of Keene) and walked away feeling rushed, pressured, and frustrated. I went in to obtain information about the car, and the salesman actually went to Google to show me pictures, which I could have done from home. When I explained I didn't want to place an immediate order after he was unable to provide me with new information, I was quickly dismissed.Fortunately, I came across Subaru of Keene after that initial experience. The dealership had created a wonderfully informative website about the '12 Imprezas that provided much more information than the actual Subaru site. It really helped me decide on options and ensured I found the perfect fit. I initially corresponded with Bryan Sicard via email, and he was very helpful and quick to respond to my inquiries.When the car arrived, my experience continued to be great. Bryan was very helpful at every turn, answering all the questions I had and he seemed very eager to help me. What I appreciated most about him was his very "genuine" approach, which is not what I've come to expect at a car dealership. It means a lot to talk to someone and feel like they're listening! I will be happy to refer friends not only to the dealership, but to Bryan in particular. Top notch service!

Stephen Breen

Dec 11, 2011

I recently visited this dealership and left a less than favorable review before even giveing them a chance to respond to an offer. I have never been so wrong, shortly after our visit we were contacted by Mike about working with us to get the vehicle we were looking for. He even contacted us when he was out sick. after giving some options we agreed on a price and I was contacted by Dan (Sales Manger) to answer any questions and let us know what was needed. When Im wrong I certainly am the first to admit it, and I was wrong on my first assesment. This is a 1st class dealership, I was very surprised how accomadating they actually are. I will do buisness with this dealership again and strongly recomend them. very profesional. V/R Stephen Breen

trlambo

Dec 5, 2011

The last week of Nov. 2012 I purchased a new 2012 Outback from Subaru of Keene...The Sales consultant, Bryan Sicard, was spot on in every aspect of my buying experience..His knowledge of the product was extensive, the no pressure atmosphere was refreshing and he made the purchase a positive one....This is my 8th new automobile over the years, so I know what a hassle new car buying can turn into....My hat's off to Bryan for his hard work....I look forward to seeing him again when I take my Outback in for routine service....Thanks,,,,,,,T.R. Lambert

Bclark05

Dec 4, 2011

Wonderful service, very accommodating, was shopping with two young children and was very understanding of need to keep things moving. I appreciated the transparency of the transaction.

phimhoff

Nov 28, 2011

No BS. Just a straightforward transaction that met or exceeded my needs. No pressure, no need to haggle. I was treated fairly from the start.I bought a Subaru from another dealer and moved the service over to Keene. The people couldn't be better to deal with. They are straightforward, get the job done quickly and well. Service costs are always reasonable. They are part of the Fenton group in Keene. I would not buy a car from anyone else.

Cathym2

Oct 26, 2011

I live in NJ and ordered a 2012 Impreza from a local dealer in September. I have been unable to get any information locally about colors and other details. Keene's website is so informative! Mark was so kind and professional on the phone, and assured me I should stick with my NJ order and relax. He absolutely did not pressure me to buy from him, but rather provided me with valuable information about the status of the Imprezas. If you are considering purchasing a Subaru I would highly recommend Keene of New Hampshire. It's worth the little extra effort to go out of state and get great customer service! Thank you so much, Mark!

inVT

Oct 23, 2011

After dealing with a salesman at another Subaru dealership, I was dreading having to contact another salesperson to try out Subarus. What a surprise when I went to Subaru of Keene and was treated very differently by salesman, Michael Babineau. He was laid back, polite, and very helpful. I was not planning to buy a Subaru the day I went, but ended up making a purchase.

Jonas G

Oct 20, 2011

Dear Mark, I hope you had a wonderful summer! With this letter, I just wanted to say that this service I receiced from the Keene team was perfect. When I first contacted you in january of 2011 and you gave me the price of the Outback 2011, I could not believe the price you gave me over the phone. It was 10 000,00 $ lower that the price I got in Canada (Quebec) for the same car and your car had more options. Futhermore, I remember how stressed I was when I order the Outback beause my wife was about to give birth at the end of april 2011. Soon after, there was the huge earthquake in Japan that cause an additionnal delay to the delivary of our car. Even with all these events happening you would always respond calmly to my question, to secure my worries. Finally, the car came in and I pick-it up on may 5th, 2011 at your dealership, in Keene. Unfortunately, you were sick that morning so we missed each other but I got a wonderful service from M. Dan Kraner and M. Scott Peabody. The return to Canada was stress free since all the required papers were sent at the proper Canadian border before our arrival. I can assure you that the wait was worthy! My wife and I are very satisfy with our purchase and we surely would recommand canadians to by from Subaru of Keene. Last but not least we even had chance to test the Subaru warranty. Since, we had a little back door mecanism problem. We got it fixed in a dealeship in Canada and got the reimbursement from Subaru of America within a month. Sorry for taking so long before sending you this letter, Regards, P.S: My new born baby Joah and my wife Annick are doing fine! Jonas Germana

juicelake

Oct 20, 2011

I live in Utah but stumbled upon the Subaru of Keene dealership page. It provided far more information on the new 2012 Subaru Impreza than any other site I have found thus far, including Subaru's own corporate webpage. I decided to give Mark a call despite living so far away. I let Mark know that I didn't live in Utah and it didn't affect the way he treated me or the answers he gave me. It was obvious he cared to help me, rather than be focused solely on a sale. Mark was well informed regarding the new model and was also offering a very competitive pricing to pre-order the new Impreza. If I lived in New England, I don't think I would pass up the opportunity to work with Subaru of Keene. Thanks again Mark and good luck out there this winter.

Somuchmoss

Oct 17, 2011

I cannot praise Bryan enough! From his honesty and kindness, we both felt very happy with our decision to do business at Subaru of Keene. Thanks so much! Dan in he business office is a riot!

Subarubie

Oct 13, 2011

This is the only dealership between VT and NH that actually gave me a real price quote online. I found it saved me time. Other dealers that I contacted asking for a price quote would not offer an asking price based on my online inquiry. One other dealer did not even offer me a price in person and seemed reluctant to even sell a vehicle to me!I appreciated being able to conduct my business online and over the phone. I knew what I wanted and was given a good price for it. The folks were very willing to accommodate my needs.I have not had the opportunity to use the service department as yet, but am looking forward to the same quality service I received in sales.

t4cson

Oct 5, 2011

Wow I cannot say enough about the service at Keene. They actually work with the customer and understand customers pockets are not lined with gold. My first experience was getting my brakes done.. instead of NEW ones they resurfaced because they were not warped or damaged. Again a huge difference when expecting a 700.00 bill was under 600!Today, I needed not one but two new rear bearings.. I was quoted $306 from a repair shop. I stuck to my guns and went back to Keene, they quoted prior to working on them some where around low $300.00 for each. When I got my bill expecting it to be $600+ bill it was less than $575! Yes I have AAA but still they make my day! Every little savings says a lot.. and they do their best to help you and direct you in the right direction! What I really appreciate is all the kindness the staff has and it truly shows from the sales staff to the service. Keep up the great work..

mattsimard

Oct 4, 2011

We had done a lot of research before we decided to purchase a Subaru Forester. We were however unprepared for the aggressive dishonest salesmen we would meet while on our quest to find this seemingly illusive used car at a fair price, that is until we drove into Subaru of Keene. We had not planned on going to a Subaru dealership figuring it would be more expensive but we were wrong. This dealership has a very warm friendly atmosphere. We were treated so nicely by Brian and everyone there and drove away with a beautiful 2006 Forester at a great price. We just got our first free oil change today and they were fantastic! We are so pleased with our car and we tell everyone about Brian, Dan, and the service we received there. Thanks to everyone at Subaru of Keene!

stover8

Sep 24, 2011

Bryan was easy to work with came across as very honest and helpful, would look him up again if we need to buy another vehicle. explain everything we wanted to know and got us great financing

ddday

Sep 12, 2011

Everyone I came into contact with at Subaru of Keene cheerfully and, with great patience, helped me in my effort to drive a Subaru Forester home. Mark, Mike, Craig (+ the young man with the Blue Tooth "magic") certainly went out of their way to make things happen. I deeply appreciate everything that was done to pave the way to "Subaru-land" for me. I drove home comfortable and feeling safe --- certainly confirmation of my decision. Many thanks again to everyone involved (even those that may have been behind the scenes).

t.kervin

Sep 11, 2011

Curt was very patient with us. He was not pushy and wanted us to take our time in making our decision. When the car was ready he explained new features of the outback and made me feel comfortable about asking dumb questions. As a female customer I was not talked down to and was able to be treated in the same manner that a male customer would be treated. Good service folks as well. Love the car!

jsmith195199

Sep 7, 2011

I live in California and found this dealership on google search. The website has all you need to know about 2012 suburu impreza it is complete no other site has all the information needed to make a smart decision on how to order car. To bad I don't live on east coast I would order from Subaru of Keene.

anonymous7854321

Aug 20, 2011

Great experience - very professional, friendly, knowledgeable and respectful. Brian was helpful and polite in every respect, and was never pushy - not that he had to be to get me in the car considering the great deal I got.

MarkNygard

Aug 18, 2011

I had contacted Subaru of Keene as I was looking to trade in my 2008 Honda Element. I was put in contact with one of their Sales Professionals, Bryan Sicard, who immediately took a deep and professional interest in my needs in purchasing a new vehicle. After a very inclusive test drive Bryan took great pains to find me the ideal vehicle that I was interested in. His understanding and detail of the Subaru that I was interested in was fantastic. The transaction went like clockwork and the paperwork was filled out to the 'T' by his supervisor, Don, who was also very helpful. I had visited several other dealers prior to Subaru of Keene and had an 'O.K.' feeling going out the door. Unfortunately, being in sales, 'O.K.' doesn't quite cut it. The car is great, the follow up has been great, and I would certainly reccomend Bryan and company to anyone who is interested in purchasing a vehicle.Sincerely, Mark S. Nygard Warwick, Ma.

skeator

Aug 17, 2011

Brian was great from start to finish! He was informative and helpful in helping us make an informed purchase. I place a lot of stock in the experience one has with a salesman when buying a car. Brian was a pleasure to deal with and I would certainly go back to him to buy another car.

goodbyr

Aug 16, 2011

Bryan was very knowledgeable about Subarus, helpful, and personable. He quickly arranged for us to take a test drive, answered all our questions, and did not make us feel pressured. He followed up with phone calls to make sure everything was to our satisfaction after the sale.

tomboyfarmer

Jul 29, 2011

After a disastrous visit to Manchester Subaru on Sunday, where I was written off and completely ignored by their sales staff, I was dreading having to contact yet another dealer in my quest to find a used Subaru under 10K. I had my eye on a v6 on the lot and called Keene to see if the car was still available. At that time it was and I arranged to test drive the car during my lunch break.Unfortunately, while I was waiting the car had a deposit put on it via their internet site by someone in Maine. But unlike Manchester Subaru, whose sales staff did not appear to even notice I was in their showroom despite my having called ahead, Scott called back before I ended up wasting my time and apologized. Scott called back later to try and make a deal on another car he had on the lot. Unfortunately it was not within my price range and I was unable to close a deal with Keene. But the experience was thoroughly pleasant and honest.I've since found another used Subaru which fits my needs. But I will definitely keep Keene Subaru in mind in the future.Thanks for restoring my faith in dealerships. All dealerships are NOT created equal!

terriashley

Jul 15, 2011

We had a very positive experience at this dealership. We bought a new Subaru and traded in our older Subaru. Michael Babineau was great to work with. He was friendly and knowledgeable; never did we feel any pressure to buy. We were given a fair price on our trade-in and were very happy with the price for the 2011 Subaru Outback Sport. We went out to lunch and when returned our new Subaru was ready to be driven home. We will definitely recommend Subaru of Keene, and Michael Bambineau to our friends!TANorwich, Vermont

maroun3

Jun 26, 2011

subaru off keene great costumer service easy go and verry helpfull highly recomended specialy kenneth goff in sale he will do whatever it takes to make it happen and verry friendly

JeradR

Jun 24, 2011

After looking all over at many dealers for the exact vehicle I was looking for I came across the exact 2011 WRX that I had been looking for at Subaru of Kenne. I sent an email to see if it was still available and was called back within 20 minutes or so. I was able to work out a deal on the exact car I was looking for over the phone and went to pick it up the next day with no surprises. I live almost 200 miles away and there are numerous Subaru dealers along the way (Including one in my home town) but I would be more than happy to do business with Subaru of Keene again. Thanks!

xandram

Jun 17, 2011

They worked very hard to get me to be able to leave with the car on the same day I bought it. They didn't try to push things I didn't want and the car was everything they said it was. It was cleaned and gassed up and gorgeous!!

anniesmiler

Jun 16, 2011

Our buying experience was pretty stress free as compared to prior purchaes at other dealerships. Ken was very friendly and not a pushy salesperson that you sometimes encounter. There was no pressure at all. He was very knowledgeable about every aspect of the vehicle. Dan in the finance department was extremely helpful. There was a snag with my credit and he worked it out fatasticly. If my Legacy performs as well this winter in the snow as everyone says it will I would not hesitate to return to Subaru of Keene for another purchase.

brigantis

Jun 9, 2011

We had a somewhat unique situation. We are from Connecticut and had been promised a manual transmission forester by two different local dealers. With contracts complete and deposits down on the cars, both dealerships were unable to get a car for us. We found the car we wanted ourselves online at Subaru of Keene.I called about the car and was fortunate to speak with salesman Bryan Sicard. I knew immediately that we were finally going to get the car we wanted. He and everyone else we dealt with at Subaru of Keene were terrific. Bryan made us feel right at home from the moment we arrived at the dealership. It was the best experience we have ever had buying a car! In retrospect, after over a week of nothing but aggravation from our local dealers, we contacted Bryan from Connecticut by phone at 10:00 AM that morning, and drove the new car in our driveway back in Connecticut at 7:00 PM that evening. One phone call and Bryan pulled the whole thing together and made it happen. We were very impressed with his kindness, enthusiasm, knowledge, and his professional manner. We were treated with dignity and respect throughout the entire process by Bryan and everyone else we interacted with at Subaru of Keene. Thank you very much for making this such a positive experience!

tanyahl

May 23, 2011

I purchased a vehicle from another dealer about a month ago and started having problems within a week. The car was taken back once and they were very rude and did a very poor job taking care of the problem. Wondering what to do I deceided to go to Subaru of Keene and see if I could get an appointment to have it looked at. They kept my car there feeling that it was unsafe to drive and performed all inspections I needed to find out what was wrong with it. They explained everything to me and gave me advice on where to go from here. This place was amazing, all very friendly. They went above and beyond for me, (they didn't even tell me that I had to buy anything)I will be going there for service from now on and deffinately for my next purchase.

thedoez

May 23, 2011

From the first step into the door to the last steps of signing of papers on purchasing my Subaru Outback, I received the friendliness, comfortable and rewarding experience. I am a single female who was treated with the up-most respect and kindness. No pressure or attitude from anyone. I highly recommend Subaru of Keene.

ColleenM98

May 20, 2011

I had a great experience at Subaru of Keene. I didn't feel like I was being hassled or jerked around, like the way other dealerships made me feel. My salesperson, Bryan Sicard, was great and I would recommend him and the dealership to anyone who is looking for a new or used car.

mfarina

May 16, 2011

I bought my Subaru at this dealership back in 2006, and moved from the area a few months later. While back in town of Spring 2011, my car wouldn't start and it was in the plaza across from the dealership. I stopped in and since service had just closed, Ken offered to come and check it out - in the end, the shifter just needed some jiggling, so I'm glad I went to Subaru rather than call a mechanic. I really appreciate that Ken & the rest of the staff were friendly, polite, and willing to help out!

ab83

May 10, 2011

Subaru of Keene is a wonderful dealership! As a young, single woman, used-car shopping was turning out to be a horrific experience until I came to them. Everyone was so welcoming and friendly, and I never felt pressured by the sales staff. Michael, Bryan, and Anthony were great! I ended up buying a car that was well within my price range, and after taking it on a 1,400 mile trip, I can attest to the quality of their cars as well as their service. Thank you very much!!

Clancyshuman

May 7, 2011

I am fairly new to the New England area and wasnt familiar with Subaru of Keene until my bank manager recommended them. She knew I was in the market for a new Outback. She said it was worth the extra drive to check them out. Prior to talking to my bank manager, I had only checked two dealers closer to me, but was discouraged by the limit inventory and the fact they had no manual transmission cars in the model and style level I wanted. (2.5i Premium with the all weather package). When I looked at Keenes website, I found exactly what I wanted so I called. I spoke to Curt and he was professional and courteous and willing to work with me. I warned him that I had at one time sold cars and that we would be speaking the same language. I made the hour and a half drive, traded in my 2003 Subaru and came home with exactly what I wanted at the price I wanted to pay. If they arent close to you, dont let that stop you they were worth the trip.

madzien

May 7, 2011

Buying a car can be an exhaustive, stressful experience. Car dealer salespeople do not have the best reputation. I felt the sales staff was respectful and listened to my needs re; a new vehicle. The overall experience was a good one and I would purchase my next vehicle from Subaru of Keene.

jdsman

Apr 30, 2011

Great purchase experience. Actually wound up buying a model that we did not consider (legacy) after reviewing all the models on the lot with our salesman. Once we did decide to buy - transaction was quick and negotiations were fair. We have dealt with 2 other area dealers on previous cars - I would highly recommend this dealer as the best in the area

fleventh

Apr 27, 2011

Bryan was the perfect salesman for us. He was helpful,knowledgeable, and never pushy or devious. He was patient in explaining the different Subaru models, and he gave us all the time we needed. This was our first Subaru purchase, and we were looking for a used Forester or Outback with low mileage and manual shift, so we had very particular goals, which he respected. We greatly appreciated his considerate and friendly manner.

paul2011

Apr 27, 2011

We found our experience with Subaru of Keene to be very relaxing and friendly. This dealership has a very knowledgable team. After owning Toyotas for 20 years, we were very hesitant to buy a Subaru. Michael was our salesman and he was very polite, pleasant, and very knowledgable of the products. We didn't feel pressured or rushed into buying a car. After several test drives, we decided to buy a new Legacy Subaru. The trade in value for our old Toyota was very reasonable and fair. We financed our vehicle through them and it was very quick and easy. We are very happy with our purchase and would recommend this dealership.

lett420

Apr 23, 2011

Everything went very smooth. From finding out everything I needed to know about the car to the financing to the way they cleaned the car for me when I bought it was perfect. Made buying a car which can be a process to being easy. It was easy to talk to Bryan and the sales manager was really nice by meeting me early on in the process and offering food or drink. Went to a lot of dealerships looking for a car and they were by far the nicest and most accomadating.

eowsiany

Apr 19, 2011

I highly recommend Subaru of Keene and Bryan Sicard. When I walked into the dealership I was approached quickly and with in a few minutes Bryan was answering all my questions and taking the time to help me qualify which vehicle was best for me. Before I knew it I was test driving a vehicle and discussing financing. Everyone I encountered was extremely friendly and helpful. Bryan is very knowledge about the models and features available. From my initial "Just Looking" through the purchase he was professional and never pressured me into a purchase. He found me the best financing and a great low monthly payment. Since the purchase he has followed up and I know if any problems were to arise he would go out of his way to resolve them. I am extremely happy with my purchase of an Outback and highly recommend Subaru of Keene and Bryan Sicard. FIVE STAR Service all around!

Massachusetts22

Apr 15, 2011

The worse experience I have had in years. We left with a Purchase and Sales on a used car for my son only to find when we came back to close, the deal had changed! It was an error I agree. If they knew anything about customer service they would have called to explain that they made and error and we could have resolved the situation in a professional manner. Unfortunately they wait until the closing to inform us of the error and that we would have to pay an additional 600 dollars in Sales Tax.The finance manager treated me as though I was some "dumb blonde" who didn't know how to sign a darn title. The salesman had been there a very short amount of time and had very little knowledge.My suggestion? Run don't walk away from this dealer!

jajtesta

Apr 10, 2011

Outstanding experince, 2nd purchase from this dealer, good sales experince, good internet experince, found the car we were looking for, had things in place prior to visit, had good pricing, very good trade in value for Subaru being turned in, clean showroom, pleasent staff, very informed on product they were selling

hhale368

Apr 1, 2011

Yesterday my husband and I took our two cars to Subaru of Keene to trade them in for a new Subaru Outback wagon. It was a very pleasant experience. All the people named above were very courteous, polite and helpful. They never rushed nor did they pressure us in any way. We thank them all for their very efficient conduct. We arrived at 1 pm. and left about 8 pm. with our new car! Helen and William Hale

mitch592

Mar 31, 2011

To Whom It May Concern,My husband and I decided we needed a new car. My husband went on-line and searched different car dealerships in our area. We were driving a Ford Escape. Although I was happy with the Ford Escape, my husband felt we should trade it in for a new car. After comparing the Ford Escape with the Subaru, the Subaru beat the Ford Escape hands down. The Internet Manager at Subaru of Keene called us, and we set up an appointment to meet with him. Upon arrival, we were greeted by Mark (the Internet Manager) and he introduced us to Bryan Sicard, a sales representative. This young gentleman, was very polite and pleasant as well as very knowledgeable on Subaru products. We spent two plus hours with Bryan looking at different styles of cars and discussing what our needs were and what we would be happy with as well as affordable for our budget. Bryan could have sold us a more expensive car, but instead he sold us a car that made since to us. Not only are we excited about our purchase but, I would highly recommend Bryan to anyone that comes to me about a new car. I would like to thank Subaru of Keene, for doing an outstanding job training their employees. Not once did we feel rushed or pressured. We finally found a car dealership that we can trust and feel like we are part of the Subaru family. Once again thank you very much.Sincerely,Linda S. LaChapelle

Yavuz

Mar 26, 2011

Curt was GREAT to work with. Everyone at the dealership was very friendly and welcoming. I was given a fair price for my trade in and a great price on my new car. This was the easiest and most painless car buying experience I have ever had. Thank you!

HJasmin

Mar 10, 2011

We were quite pleased with our experience. Ken Goff was very helpful and has been wonderful about following up after the sale. We also really love our new car! The price was reasonable and the 2.9% financing option was really great. I rated the price a four because car prices have gone up a lot since we last had a new car :-)

Zxelon

Mar 9, 2011

I couldnt be happier with my experience with Subaru of Keene. I should have started in Keene from the beginning because I had a terrible experience with a dealer closer to my home in Mass. I became so upset with my local dealer that I left and later called the manager to complain. I was interested in a Subaru Forester Premium Package which was the car that I test drove. I told them the exact features I was looking for and yet when they presented lease numbers to me, they quoted me on a base model Forester to show lower payments. They kept pressuring me to sign on the spot even though it wasnt the car I wanted! What a totally different experience at Subaru of Keene. I found them on the web and chose them because of their good reputation. I spoke to Mark Carey, their Internet Manger, who quoted me over the phone on the car I wanted with two different payment options so that I could decide what I wanted to do. They even Fed-ex the paperwork to me so that I could get the car registered in Mass before I picked it up. They also paid and will continue to pay for my annual Mass Inspection, saving me $29/year. Who does that? When I picked the car up, Anthony Mastronardi gave me a very thorough overview of the car and even helped me set up my Bluetooth phone. Even though I live 1:15 away, the experience was worth the drive. This is my first Subaru (have leased Honda vehicles for 20 years) and it wont be my last. I love my new Forester and I like the way I was treated at Subaru of Keene.

Savitr

Mar 5, 2011

We were very pleased with our experience: We were not approached before we were ready, then our salesperson assessed our price range and needs & showed only cars within that range. No pressure, only desire to make a good match and answer questions. Other salespeople I overheard while waiting showed the same consideration for their clients. Financing process was absolutely painless. We were given exactly what we asked for, no more no less, and with grace & humor.

samoakes

Feb 18, 2011

I was sort of looking for a new car last year and visited Subaru of Keene. This year as I was really looking for a new Subaru I went back to Keene because I was treated so nicely. All my questions were answered and I got the important facts.I wanted to do business with these people again. The sales department was so friendly and helpful. Mark Carey, Alison Trow and Kathy Brow are just the best. I love my new Legacy. I got the color I wanted, the price I wanted and superior service.My husband and I drove out of the Subaru of Keene dealership with a wealth of information about our new car. I was confidant that I had a good working knowledge of the car because of the time Kathy and Alison took going through everything with us, before we left the lot.This is our 6th Subaru. I wouldn't own any other kind of car. I love my 2011 Subaru Legacy. I'll be back to buy my next car at Subaru of Keene.Maribeth OakesGreenfield, MA 01301

jennrunyon

Feb 8, 2011

I have to tell you how much I appreciate Mike Perry for the way that he goes above and beyond in customer service. When I purchased the car, Mike told me that he would be happy to switch cars with me every time I needed service (he lives nearby.) He has always honored that promise and I really appreciate him for it. He shows up at my door always at our agreed upon time, swaps me a nice, clean subaru and then returns my car that evening cleaner than he got it and fully serviced. I couldn't ask for anything more.The customer service that I have received from Subaru of Keene is more than I ever could have hoped for in a car company and I thank you very much for it.

sypher_wrxwg11

Feb 3, 2011

Ken Goff is one of the most honest and hard working dealers I have ever met. Subaru of Keene is without a doubt the best Subaru dealership in New England. I was stationed VA, originally from MA. I ordered a 2011 WRX and worked with Ken from beginning to end. He was always keeping me up-to-date both on the phone and through e-mail on a weekly basis. There was a small delay in manufacturing and I found out I was not going to get my car on time. Luckily Ken Goff was my dealer and went out of his way to find out a coworker ordered the same car as me and convinced his coworker to let me have his car. You cant beat that kind of dedication. Ken Goff is always respectful and provides a no pressure environment. He dedicates everything he does to make sure you are satisfied with your purchase. Due to how outstanding Ken Goff and Subaru of Keene is I made the 468 mi. trip to buy a car from them. My next car will definitely be a Subaru from Subaru of Keene and I will work with Ken Goff.

RCHCPA

Jan 30, 2011

This is my 7th Subaru. My last 3 have been Foresters and have all been leases or purchased from Subaru of Keene or iots predecessor. I have been very plesed with Amthony my sales person for my last 2 and wioth Kely before that. I am very pleased with the service departmenet for these reaseons it is why I have given the high marks that I did.

susanholland

Jan 28, 2011

Bought my second Subaru (2011 Forester) here after 10 yrs with my old Forester, which I also bought here (under other ownership then). I've gone to Keene Subaru for years for their quality work and for its personable crew, who always take pains to explain the whats-and-whys of a problem or repair. I most appreciate being taken into the 'shop' to show me about my car, up on the lift. I've learned so much through the years this way thanks to that. When I was ready to buy a new car in October 2010, I enlisted the help of a Boston friend who both knows and weirdly enjoys the wheeling-dealing aspect of that - for which I have NO clue or talent. I DID do my own homework tho, (researching and looking at other brands - Toyota, Honda, Kia et al) but the Subaru Forester 2.5X Premium won hands-down. So then my friend took over sealing-a-deal with my salesperson at Keene Subaru, and he was as pleased as I was at the end result. He felt I got a very good shake and complimented both Nick's skills and Keene's Subaru dealership.

Sno1234

Jan 12, 2011

I travelled from St. Johns Newfoundland to deal with Mark Carey and Subaru of Keene. All employees did whatever there was possible to get me and my WRX on the road. Mark Carey, Dan Kuraner, and Kathy Brow went above and beyound. Mark was very professional and did everything in his power to get me the best deal possible. Their price could not be matched and I can guarantee when I purchase my next vehicle it will be, with a doubt, through Mark Carey and the Subaru of Keene team.Brad & Jerome

KDLarsen

Jan 10, 2011

All employees we met and worked with were courteous, friendly, and professional.The dealership facilities were clean, well-organized, and welcoming.We were treated fairly and in a business-like but relaxed manner.Our only time of discomfort was when the business manager pushed a little hard on the extended warranty on "bumper-to-bumper." We had assumed, and had not been told to the contrary, that the bottom line price we were quoted was "X." And, while the warranty option was, indeed, an option, we were not prepared for even the possibility that we would have to consider spending another $1300+ before we made the purchase official. It all worked out okay but it caught us a little off guard.Overall, however, the entire experience was very positive. When it's time to replace our other Subaru (we own two) we will definitely return to Subaru of Keene.

ptango

Jan 6, 2011

Subaru of Keene is superlative! After our interactions with other dealers over the years, we expected the process of buying a new car to be stressful and full of uncertainty, but at Subaru of Keene we were pleasantly surprised. We worked primarily with the excellent Kathy Brow. She's patient, knowledgeable, and trustworthy. Unlike many salespeople, she really listened, answered our questions thoroughly, and did not try to push us to buy more than we needed or could afford. Dan Kuraner and Kelly Barber clearly explained our financing options. We walked away feeling we had gotten a fair deal on a great car, and stayed within our budget. All and all, this place exudes confidence and professionalism. You get the sense you're in good hands with a dealership that's successful because the people who work there know their product and don't need to resort to anything underhanded to sell it to you. We're looking forward to many happy miles on our wonderful Subaru and returning to Kathy at Subaru of Keene for our next new car.

vhelgerson

Jan 5, 2011

Ken was wonderful to work with. We went in and told him exactly what our needs were and the price we wanted and he showed us our options with no hassles and let us make the decision of what was best for us. The experience was great and we would highly recommend Subaru of Keene and Ken Goff!

mdrobek

Dec 19, 2010

I worked with another dealer closer to home during the week prior to calling Subaru of Keene. During this week I test drove and selected what options I wanted in my car as well as color. My salesman and I then talked price per month on a 39 month lease. During this week I received a call from salesman. The monthly cost had now went up $27.00 per month with no changes made. The process of finding a car with my options had not begun. I decided to call Subaru of Keene and spoke with Ken who was very pleasant and very knowledgeable. We spoke for a short time and I told him of my needs and within an hour received a call back with a payment, term, and an offer to trade my previous lease. This was on a Sunday and I picked up my car on Wednesday exactly as I wanted. I will continue to deal with Subaru of Keene as this is now the third vehicle purchased with them. Great Job!

jlkingston

Dec 15, 2010

Friendly service from Ken and internet manager Mark. We reached a deal quickly, in at two pm and out the door with the car by 5, and the Price was right. No high pressure tactics and no jerking back and forth on pricing. I'd work with him again for my next car.

ttdriver

Dec 11, 2010

This is the 3rd new Subaru I have bought at this dealership. They are always friendly, low pressure and work around my needs. Kathy Brow is an excellent salesperson to work with. I would recommend this dealer and salesperson to anyone looking to buy a new Subaru.

sharad_mlk

Dec 9, 2010

Anthony Mastronardi is really a very nice guy. This is first time I am purchasing a car. He made all the process very smooth. Whatever time he has committed to me completely satisfied with this. He knows time is precious so right from the beginning he told everything in a very transparent manner. Finally, I got the car. If you will start from him, he will let you finish with your dream car. So, go ahead and enjoy with Suburu Of Keene and get a big smile on your face. :-)

cminer

Nov 21, 2010

It was a total pleasure working with Kathy Brow. She was warm and friendly and we found out she was quite knowledgeable about Subaru's. She was patient and attended to our needs and we came away very pleased with our transaction. Subaru of Keene is fortunate to have her as a salesperson.

"Donna"

Nov 13, 2010

My experience with Subaru of Keene was extremely positive. My car-buying process took about six weeks. (I did a ton of research and took my time.) Kathy Brow (sales consultant) was attentive, very easy to talk to, very straightforward and helpful, and a joy to work with. Kelly (sales manager) was also totally easy to talk to, extremely helpful, and wonderful at letting me know at every step where my Impreza was and when it would arrive. It's not easy to deal with customers who are impatient to get their cars, but these guys did a great job keeping me informed and up to date. Also, when I talked price (nobody's favorite subject), they were very fair, honest, and easy to work with. I feel I got a great price, especially since I wasn't planning to buy new and nearly fainted from sticker shock. (It had been a while since I bought a new car.) But I have no regrets whatsoever. After picking my baby up this morning, I've put on nearly 100 miles, and I'm in love. I'm very, very happy, and my experience was very positive, especially in the honest, straightforward manner in which I was treated from start to finish. Truly, Kathy and Kelly didn't seem like salespeople in the least. That is still amazing to me, considering the very bad rap car salespeople get. I can't say enough about their friendliness, attentiveness, honesty, and fairness. My best car-buying experience ever. P.S. Last year, when I did some test-driving, Ryan, who used to work there, was also very friendly and helpful--no pressure at all, just very easy to work with. Subaru of Keene rocks.

Shandaleer13

Nov 7, 2010

Anthony from Subaru of Keene was a down to earth salesman who wasn't there just to make a commission. He was truthful and honestly cared about what he sold and his customers. I had specific wants to my first brand new car and even though he did not have this one in stock he quickly found one for me. There was never any pressure, I didn't feel hounded. The purchase process was actually enjoyable where as I normally cringe just thinking of buying a new car. I will definitely recommend this dealership and this salesperson to anyone looking for a new car! Thanks Anthony, I love my new car!

WBSchwartz

Nov 7, 2010

Very knowledgable and helpful; both Curt and Dan. Easy to work with and understanding of customer needs and goals. Went in for service and left with a new vehicle. Only reason price is marked "good" instead of "great" is that, as a buyer, one almost always wants the price to be a little better. Love Subarus!

TibetanMonk

Nov 4, 2010

Kathy is a sales professional in every aspect of the term: knowledgeable, courteous, a great sense of humour and is proud to represent both Subaru and Subaru of Keene.She listened to my needs as far as a new vehicle was concerned and led me through the model lines and options to the right vehicle.Kathy is supported by a very enthusiastic sales team and yet I did not feel pressured at any time.A very pleasureable experience overall!

Helen Neswald

Nov 3, 2010

Ken was credible and responsive to my needs. His boss Mark (?) Internet Manager a little less so. We had an intense bargaining session, as I felt price had been slightly misrepresented over the phone. As I knew exactly what I wanted price was the only issue, and Ken really tried for me. He was never pushy nor did he tie me up for longer than necessary to complete the transaction.My only grievance was with Mark, who led me to believe my 2003 Passat had greater trade in value than materialized, and then when I showed up demeaned the condition of t he car. Ultimately I did not do a trade-in.

katnipcottage

Nov 2, 2010

Kathy was awesome!She was pleasant to deal with and did not pressure us in any way.Kathy is very knowledgeable about the product line and answered our many questions.We had many wants (color, options, etc.) and she went out of her way to find the perfect car for us.She made this significant purchase for us a very pleasant one.

nkelly907

Nov 1, 2010

We had recently bought one Subaru Forester and went back for anoher one. We madesure to ask for Ken as he is knowledgeable, friendly, professional and met our needsthe last time and did again this time.Dan also knows his stuff and had us financially in and out today in and hour and 15 minutes.The service department is great and we would shop here again. Our vehicles will beserviced no where else.

raydarhall

Nov 1, 2010

Honest. Fair. No pressure sell. Extraordiniary customer service. Full disclosure how the vehicle is priced. Fair trade in value. I prefer to deal locally with a reputable company. Subaru of Keene rates an A+++. When I arrived, I knew little about the vehicle. Kenny took time to cover the technical and mechanical aspects of the car. I'm extremely pleased with my purchase.

E.H.Taylor

Oct 27, 2010

Since i have just purchased my fourth car from Subaru of Keen; I think that tells the story! They are always very trustworthy,helpful and bend over backwards to make sure you have all the information you need. It's never a hassle.which makes a huge difference.Over the years they have almost become family.Working with Anthony Mastronardi is a joy. He goes Way out of his way to make everything easy and pleasant even sets the radio stations he thinks I would like.....and he's right! Last week they put on a clinic for new car owners .It was a wonderful and informative occasion. I think everyone appreciated the opportunity to ask questions and in general compare notes. Keep up the good work and make more people grateful. With thanks, Eve H.Taylor

kt1i

Oct 27, 2010

Probably the best car buying experience yet. The two cars that I was interested in were shown well. Dealership very neat and clean.No high pressure, everything explained. Car filled with gas (unusual0 and washed just before delivery. First service appointment also went well ikncluding washing the car even though it was raining.

momofbaboo

Oct 26, 2010

I have 2 Subaru's that I have brought for service. The service was prompt and I didn't have to wait weeks for an appointment like I do with my Chrysler. Communication about required repairs was prompt and accurate. Overall, I'm really impressed with this dealership.

sandyyoumz

Oct 25, 2010

Ken was great. No Pressure and very informative. Dan in finance was a stitch. Kept me laughing the whole time and extremely knowlegeable about the process. Always had the right anwser. Again, no pressure to buy more than what you needed. The New Owner's Car clinic I just attended was superb in every way. From the food to the attentiveness of all the staff who made it their objective that day to stay late and be there for the clients; it was the best experience.Thank You Keene Subaru for going the extra mile!!

castries1

Oct 24, 2010

While we were at the dealership deciding on which model to purchase, the one that we liked when we walked in, was sold while we were there. Ken immediately began looking for another one and said that he would call when it was located. A couple of days later we received the call, and we made an appointment to pick the car up. From beginning to end, the service was exemplary and the professionalism exhibited by all was very much appreciated!

derb245

Oct 24, 2010

I never had a bad visit to Subaru of Keene, whether it be for Service, Purchaseor questions.They are friendly, helpful and knowledgeable.This is our third Subaru and second purchase from this dealership, happy with the brand and the dealership.Professional handling of the cars and our needs.They will loan you a vehicle if you need one, will ferry you to work or home andpick you up as well.

johnsdeb1

Oct 24, 2010

I really wasn't sure on the purchase of a Forester....it just didn't feel right to me. Then Mark asked me what i was looking for in a car. I told him and we discussed comfort. That is when he said to Ken....put her in a new Outback and let her take it home for the night. Roundtrip that was over 50 miles! I fell in love with the car and was so happy I took that extra step into the purchase of an Outback over the Forester. Both Mark and Ken were so informative about the cars operating system inside and out. Not once did they treat me like I couldn't understand them because I was a "woman" alone buying a vehicle. Great sales experience which I hope I can do again, when the time comes, with them in the future.

bbobo1812

Oct 23, 2010

The open, honest and friendly atmosphere of this dealership is palpable. Not only do they make suggestions, but they also don't try to sell you every option in the book! From Kelly, the sales manager, to every person we talked with while there including service and parts persons, we recieved straight forward answers to our questions with a prevailing sense of honest answers. Each person was supremely patient with my many questions! Anthony spent a huge amount of time introducing us to our new Outback, in addition to addressing a couple concerns we had after buying it. We drove just over 100 miles one way to get to this dealer, and it was worth it! Not every dealer is equal, and Keene is definity a giant step ahead of the rest--and we shopped a lot of dealers before buying. Oh and did I mention we got the best price, too! Great experience!

derekw1

Oct 21, 2010

My initial experience with the sales staff (Mark) at Subaru of Keene was very comfortable and stressless. I purchased the new Legacy by phone and confirmed by e-mail (from Montreal). Their desire to exceed expectations was evident throughout the sales process: the initial contact, the follow-up with the business manager, and the car pick-up experience was flawless. In summary, the staff's oblidging attitude of the entire team was appreciated. I have already recommened Subaru of Keene to some colleagued here in Montrea.

margoblue

Oct 18, 2010

I arrived at Keene Subaru with a 2006 Forester that I had purchased in Brattleboro in February. The car would not accelerate and I couldn't get home from Keene without some service. I (slowly) rolled into the Keene Subaru because I couldn't go further. They took me immediately, even though they were very busy. About 45 minutes later they came out with their "diagnosis" and approximate price estimates to fix the immediate problem.($660) They also said that I needed new brake pads and rotors. (Estimated cost, as I recall, about $800) They also said that I needed four new all weather tires because the tires that were on the car would not pass inspection. ($660) This brought the potential bill for bringing the 2006 Forester to standard was $2,120. With the cost of renting a car for the weekend, the total cost of repairs would have been $2,420. So, I decided to buy a different used car. I didn't have a lot of choice of cars in my price range at Keene but I did drive away at 5:30 pm with a Subaru that will meet my budget and my needs. The service department watered and shaded about $100 worth of plants I had in my car. The sales rep. was very courteous to me. In general Keene Subaru seemed to operate at a high level of efficiency, fairness, and courtesy. I took quite a financial hit in this process. So, in evaluating Subaru dealers in the area I will be giving Brattleboro Subaru very negative feedback. At the time I bought the 2006 Forester from them, I was inclined to give them the benefit of any doubt because the place was under new management (after Stacey Subaru) and I thought they would be trying to improve their reputation by selling reliable cars. I trusted them. While I might have observed that the tires on the car were worn, the other problems would not have been recognizable to the lay person so I will be taking it up with them, realizing that it is very unlikely that there will be any compensation to me. But, as it turns out, I have a lot of friends in Brattleboro and the surrounding area and they will hear about all this. If Brattleboro Subaru wanted to improve their image they have done themselves damage by selling me a car that needed serious work outside of the "power train" warranty.

atucker

Oct 17, 2010

Friendy, attentive, efficient, fair,informative, Overall awesome customer service.The staff were not too pushy-very personable- I arrived at Subaru of Keene knowing what I wanted and they quickly helped me trade in my car and purchase a new one at a very reasonable price and quite quickly-

cscranton

Oct 9, 2010

The dealership was great, Anthony was very attentive and helpful through the whole purchasing process. He was able to find a car for me that I wanted that wasn't available at their location. I'm very pleased with the vehicle and the timeframe it took to arrive.

mpk88

Oct 5, 2010

We have had our '08 Outback services sereval times and always enjoyed the kind, courteous staff. They spent alot of time going over what we needed in a car, what the various options availble to us were and then we spoke about pricing and financing. At no time did we feel pressured or uncomfortable in the process. Our new purchase seals the deal. Subaru of Keene is top notch!

kmcgee

Sep 26, 2010

I loved the online feature. I found the car I wanted negotiated a price through email. Mark Carey was totally upfront, honest and reasonable in his pricing so that no haggling was necessary. We went down to Keene the next day and bought the car right off the showroom floor! Scott Peabody was very friendly and informative. The whole experience was seamless. I definately recommend Subaru of Keene.

AMKelly

Aug 9, 2010

The team at Subaru of Keene is awesome. They were easy to work with when purchasing a new car. I didn't have to waste time haggling to get a good price. I especially enjoyed the car clinics. It gave me the opportunity to meet the mechanics and staff. I often recommend Subaru of Keene to my friends and co-workers.

labsrcute

Jul 9, 2010

Everyone was very friendly and helpful in finding the perfect car. Pet friendly dealership watched my dog while I test drove vehicles. Not a high pressure dealership and they listen to the customer's wishes and located the car I wanted. A refreshing car buying experience and I can't be more happy.

dhmooney64

Jul 4, 2010

Great experience, absolutely love the vehicle. I received a fair price for my trade and I believe a very good price for the new vehicle. It was a pleasure doing business with Anthony and Subaru of Keene. I would definitely recommend and will us them again.

m2sylvia

Jun 26, 2010

Q: Why the rating given?A: Because this dealership has earned it.This is the 3rd consecutive Subaru purchased from this dealership.We keep on coming back because they treat us well and we love our Subaru.The sales consultant sets the tempo and our Anthony Mastronardi is the best.He will handle everything for us in order to make the process as wrinkle free as possible.The G.M., Michael Perry worked up a sales number which was very acceptable to us; without going back and forth.These folks are up front and are committed to giving you the best deal the very first time.We also can talk to the service from this dealership as well, Excellent. Dale Peloquin is the Manager and is always there to take care of us.Here's the winning formula:Subaru vehicles are what we want to purchaseFind the right dealership: Subaru of Keene is that dealershipSales Consultant who is right on point and the bestGeneral Manager who treats returning customers such that they continue to returnService Manager who is always there for youTrust this clarifies why we take our business to Subaru of Keene

3 black cats

Jun 18, 2010

My experience with dealing with Keene Subaru was very good. I had a call back from an internet contact before I could get down stairs. It was Mark Carey. He was excellent to work with. Not pushy in any way but helpful in every way possible. He wanted to go slow in the purchasing process and even questioned my buying a new car over a used car because of what I did for work and what I would mostly be using my car for. When I decided on new over used he totally backed my decision and helped in any way he could to answer my questions, explain everything to me along the way of buying the car and always made himself available to me in any way needed to assist me in the purchase of my new car. He was a pleasure to do business with and I would most definately recommend him to anyone looking to buy a subaru.

rpackard

Jun 18, 2010

I had to have work completed on my 06 outback. Penny in service could not have been more understanding and helpful.Leaving I stopped to look at the new 2010 Outbacks, Jason explained all the new features and offered me a deal I could not refuse. Jason was wonderful and most professional.Now I am the proud owner of a new 2010 Outback.

LindaV

Jun 17, 2010

I had a wonderful sales experience and also attended the new car workshop. It was a great idea and I learned a lot. I would recommend this dealer to any of my friends based on their friendliness and service. Most of all, I love my new car! Thank you, Subaru of Keene!

rickmorin

Jun 17, 2010

We already liked the Subaru brand but we were refered to Anthony by my sister in-law. We are so please with our experience, we were treated with respect, competence and a genuine interest in what we wanted. The people went above just normal curtesy in their treatment of us. I am a little jealous though, I think my wife loves Anthony! These guys deserve our loyalty. Thanks for asking. Rick Morin

skipraymond

Jun 17, 2010

WE shopped and once we found Subaru of Keene we stopped and bought. We were made to feel very much at home and everything was explained exteremely well. All the folks we met were so very helpful and the dealership was most inviting. The price was right and the financing was better taht we had envisioned.Anthony has been readily available to answer and ongoing questions and always willing to go that little extra.The service department has been also receptive to making appointments and getting the car back in a timlely manner.Our experience with Subaru of Keene has been "Great" and we have recommended them to others interested in buying a new wagon.

n1ms

Jun 16, 2010

I have bought many cars in my life but Curtis gave me new lease on salesmanship. He was not at all pushy, he answered all of my questions, he was not in a hurry to either make the sale or get me out of his way so he could work another customer. Subaru of Keene gave me a very good deal for my trade and really worked to make me happy. I will definitely be looking at them for my next vehicle and would encourage others to use them. They offer shuttle service as well as a loaner vehicle if your car is going to be tied up for very long and they mean it. We have taken advantage for the loaner vehicle for an overnight so they could do late scheduled work when Gail could not wait. They gave her a loaner and it was not an old beater it was a very late model, reliable vehicle. I have also written about Subaru of Keene on my website http://hypermilingnh.com if you are interested in what kind of gas mileage you can get from your outback please read the article there!

Robyn Payson

Jun 16, 2010

My friend Jane recommended we see Anthony and we were incredibly happy with the help he gave us! This was our first new car, and Anthony took all the time with us we needed and was really fabulous!Jane told us that Subaru of Keene was the place to go to buy a car and she was right. I am looking forward to our on going relationship.

hikerwoman7

Jun 14, 2010

The service department is awesome, thanks to Dale Peloquin. He puts the "C" in customer service and is extremely knowledgeable and I trust him totally with my Subaru. I have been a customer of Subaru of Keene since 1988. I would recommend this dealership to all Subaru owners in the Monadnock region.

mimibee

Jun 14, 2010

Don't have much time for this, but Dale Peloquin is the best Service Manager there can be. Always have a good experience at Keene Subaru. Service was performed quickly. My car was washed which is always appreciated. Everyone is helpful. Your waiting room is comfortable.

JVS007

Sep 4, 2009

I drove up from Boston to look at a couple of Impreza sport wagons that I saw on the website. After walking around the lot for about 20 min without seeing the advertised cars or ANY sales people. I went inside and talked to the receptionist. She paged someone in sales to help me. I asked to see the cars listed on the website. He said they only had ONE of the three cars I saw listed just hours ago. So I asked to see the ONE car. He wandered off to look for the keys. My friend and I thought it strange that he was looking for the keys.. maybe he should have looked for the car first since it didn't appear to be anywhere in their "SUPERSTORE" lot. After waiting 20 min for the guy to find the keys, he came back and said the car was "being serviced". After I explained that I have driven up from BOSTON to see it. He asked if I could spend the night and come back tomorrow. Umm.... NO! He pretty much had NO interest in selling me a car! THey could have offered to at least pull the car out of the service bay so I could LOOK at it. I will not be back. I would definitely recommend calling first to see if they have the cars they advertise. Incredibly disappointing. Especially for them. Cause I had a check in hand and was ready to buy THAT day. Stupid Subaru of Keene. Your loss!

ra

Jan 31, 2008

taking it in for service, they had it for 3 weeks, had to keep bringing it back with no satisfaction, there was always another issue with the car that they had made. It was a new car! Never go there, they do not accomodate the customer and do very bad work. I had to go somewhere else and trade it in and took a substancial loss.I should have listened to the advice given to me, so please take mine.