Subaru of Orange Park reviews

camilap

Apr 27, 2016

I can't speak much for the rest of the staff, but I will say that Sean Kelley went above and beyond to make a deal work for me on my 2015 Impreza I had my eye on for about a month. I'm from Charleston SC and he bent over backwards to negotiate with Terry exact numbers of exactly what I would be paying for the car before I showed up in Florida to drive it off the lot. Which turned out to be almost a month process at the end of the day. Compared to other Subaru salesman nearby where i live, he was the only one who kept checking in to make sure everything was going as planned to make it a deal that works for me. When we finally agreed and I traveled down to get it, he personally picked me up from the train station (which is a significant distance from the dealership) so I didn't have to pay for a cab. When I showed up, he had my car detailed and had all his homework done on explaining every single in and out detail of the car which made the final decision very easy for me especially since we had already agreed to my numbers on what I could afford so there wasn't any wasted time haggling, which in my experience makes the car purchasing process very unpleasant when it should be exciting! He was very honest and made me feel very comfortable and not pressured at all. Given the rest of the reviews on here and a couple other people I encountered, I'm a little concerned about the other post-processes such as title and registration going smoothly especially since I live so far away, but there's no doubt in my mind that Sean is just a phone call away to help me out even though the sale is already done. Definitely a genuine guy who cares about his customers. Thanks Sean and Subaru of orange park! For getting me into the perfect car for me :)

NotaFan

Apr 25, 2016

If I could rate it a 0 stars I would. On Sunday I made an appointment to see a vehicle at 4:00pm on Monday with the sales manager Terrance, I came in at 2:30pm because I finished my obligation early and Terrance informed me that a family was coming in to buy the vehicle that I had made the appointment too see... he said they called and made an appointment that morning...so I said, well I made the appointment and I am here... and he shook my hand and replied, "You have nothing to worry about, you made the appointment first so you will have first shot at the vehicle, that's how we do things here at Subaru of Orange Park." So as he is saying this the family walks in and sits in the cubicle right next to me. Which was extremely awkward and unprofessional. So the guy helping me ( not Terrance) was really nice, and we went for a test drive, got back to the cubicle and worked the numbers out, while we are doing this the other sales person who was helping the family comes over and takes the keys so that the family can test drive it. So we worked the numbers up, and I said ok let me step outside and call my wife and make sure she is ok with this purchase, and if she's cool with it then we will do it. So while I am on the phone the family comes back from the test drive, walks in and sits down at the cubicle, and my sales guy who was helping me comes out and says, "they bought it." (while I am on the phone with my wife)... I said.. excuse me, Terrance told me that I had first option, and if I didn't want the vehicle, then the family would get to decide if they wanted it... he said sorry, they just told me it was sold and to come out and tell you. So I walk in and surprise, surprise Terrace is no where to be found, and didn't answer my phone calls when I tried to call him after I left. I will never do business there again, and my friends and family wont either... I suggest you stay away.. extremely shady and don't care about the customer at all.

Jonny V

Apr 5, 2016

There is not a negative word I can say about this place! I worked with Andrea, and she was amazing! She answered all of my questions and was extremely professional. She's very personable and is very good at what she does. She didn't push me at all either into buying, which I have found was the main method for other dealerships. She told me right away that she wouldn't push me in either direction. She let the vehicle do all the talking for her...you definitely can trust Subaru cars for reliability! Robbie, the owner, came over and introduced himself to me and was very nice and answered any questions I had also. These people know how to do business and I recommend it to anyone and everyone! Buy your car here, you WON'T BE SORRY!

WR

Apr 1, 2016

Ricky Stokes had good customer relations; however, missing the hubcap and lug nuts after service. No return call on request to investigate and correct mistake.

Jjirish

Mar 25, 2016

Long and the short of this...... Looking for a Subaru Outback, Orange Park Fl sent out a blast email with the 110 % price guarantee. Presented written offer from Jax Subaru to Heath the internet manager and he came back with "can't touch that". Asked about the 110 % and he said nothing!! This is a bait and switch!!! Will never shop there again!! I went straight back to Jax Subaru and purchased a 2016 outback limited.

W Rosario

Mar 25, 2016

Very professional got exactly what I wanted. For what I. Expected

AN

Mar 20, 2016

This is a short note just to let you know that my experience of purchasing my Subaru has been absolutely pleasant and I'm happy with my ride. If you're scouting for a new car, you should visit the Subaru at Orange Park. Subaru has great cars. But, whether you end up buying a Subaru or not, you'll definitely have a pleasant experience at the Subaru of Orange Park. Thank you J.C. and the Subaru of Orange Park to help me with my purchase. I look forward and hope I'll have the same experience with servicing my Subaru.

legal1939

Feb 18, 2016

Heading home to NJ, brake light came on constant flashing, called dealership home gave me Orange Park Subaru as i came upon Jacksonville. The Best!!!!

JanetDoug

Feb 9, 2016

My Subaru Forester needed its 60,000 mile maintenance service, requiring me to drop off the car for more than 5 hours. I am a caregiver for my husband who was recently in an accident and also pick my grandchildren up each day from school. I have a very limited window of time that I can be without my car and away from home. Daniel Carter at Subaru of Orange Park went above and beyond the call of duty by setting a service appointment that worked with my schedule, arranging for a loaner car for me while my car was being serviced, and staying after hours on the service date to ensure the work was completed as promised. It is rare these days to find people in business who do what they say they are going to do and I am so appreciative of Daniel Carter for doing exactly what he promised. He and his team are a great asset to Subaru of Orange Park. They are friendly, honest and great to work with, and I recommend them highly.

julieBRZ

Feb 1, 2016

I purchased my 2015 BRZ limited from JC a few weeks ago and love this car. He took the time to go over all the features and made sure I was satisfied with the delivery. This is my second vehicle I've purchased from Subaru of OP and I couldn't be happier! The customer service is excellent! Thanks JC and Subaru of OP!

Patsy

Jan 26, 2016

Spent endless hours looking at cars online and getting frustrated with the thought of having to replace my current car. Stopped at a few stores and had no luck? Then my co worker told me to check out Subaru orange park because she bought her car there and had a great experience. Finally I decided to stop in on my way home from work. I was very impressed with the facility and the staff. They actually listened to me and seemed concerned to help. They shared with me the vehicles that are available and I told them I would speak to my husband and let them know. He went back a few weeks later and traded my old car for the new one. We will from now on buy all our cars at Subaru orange park. Now Mama s happy and so is hubby!

Do not buy here

Jan 26, 2016

We found a car online and made an appointment to drive an hour away to see it based on its availability. The car was gone when we got there and was informed that it had been traded to another dealership. They had another much higher ($10,000) priced version of the one we wanted. We asked them to search the inventory of the local dealership to our house and was told they did not have any and if we wanted one we would have to wait 8 weeks to order one, drive to Bradenton FL or buy the only one they had on sight. We were asked for our trade pay off by the salesman before they took a look at our like new condition vehicle with new tires and zero damage. They offered us exactly $2000 below its fair market dealer trade value. I asked why and was given a million excuses. I asked for proof of this document and after nearly 30 minutes I was handed some type of photoshopped document claiming that our vehicle was in "Rough" shape. Next we asked about special financing and was told that there is no special financing on this car because its an easy seller for them. Up to this point everything that has happened was basically a lie or a cheat to manipulate our purchase making decisions. We end up buying the car that had for $36,000 at a rate of 3.44% at 84 months. The next day I found the exact car we originally wanted at Subaru of Jacksonville in the same color we asked for and they were offering it at 1.9% for 72 months, which is the same interest rate we were already paying with a credit score of 783. I reached out to Jack Hanania, the owner of Subaru and heard nothing. I left multiple messages with the sales manager and heard nothing. So finally I called Subaru Customer Care and they started a file regarding everything. Eventually I was contacted by the General Manger and we exchanged several emails and phone calls outlining the problems, concerns and exactly what I wanted to be fixed. This turned into several weeks now of a run around. At one point after reviewing the information the GM called and offered me free oil changes for a year which has a value of less than $100. Mind you you have been overcharged now in high interest to the amount of nearly $2500. Next he starts telling me that his guys are good and that one of them has been distracted because he has cancer and that it was not intentional. Seriously??? Why is that my business and why is he using that as an excuse for his sales team lying to us? In the end I would say this was the worst car buying experience we have had and I have personally owned 6 new cars in my life. My last communication from the GM was a response to an email I sent warning them to take me seriously or I would report them. The GM's response was that I was a hostel person and that he was now going to revoke any offers he had previously made and he would be turning me over to his legal team. Just to be clear I asked them specifically for three things. 1st I requested that they give us a fair offer for our trade based on its real condition. 2nd I wanted them to give us the proper interest rate. 3rd I wanted them to discount the $2000 extended 100,000 mile warranty that we purchased as compensation for the now 20 days of arguing and time wasted. To this day, none of these things have happened. Sincerely, Paul G.

Deb M.

Jan 12, 2016

JC was so honest and helpful that I had a wonderful experience. To this point I stayed away from dealerships because of fast talk and pushiness. Glad I came. Thanks, JC.

Tim Letts

Dec 26, 2015

I almost feel bad, almost :) I did take these folks through about 10 different "will you do this?" scenarios and every time we came out to an agreement. They were very patient, which I appreciate. Andrea/Nikki was amazing! I believe they have us for life as long as the service stays just the way it was :)

Pope Family

Dec 11, 2015

Our family purchased a vehicle from this dealership Subaru of Orange Park, a 2011 Jeep Wrangler. During our test drive I notice a light on dash which was determined to be a tire pressure light per the associate. We weren't sure of buying the vehicle and told her we would think about it but to make sure the tire pressure light was taken care of. We gave her our number and she advised us that it was going straight to the service department in regards to the tire pressure light. We came back the following day did another test drive with the same associate while driving the tire pressure light turned on. I told her it obviously had not been taken care of, we got back to the dealership and it went back to their service department. We were advised that it was just a pressure issue and there was nothing else the matter with the tires. We decided at that point we would purchase the vehicle so we started on the paperwork and reinstated to the associate at that point to make sure that the light for the tire pressure was taken care of. Our associate advised that is was back being cleaned and would make sure with the service department again that there isn't an issue with the tires and it truly was just pressure that "we had her word" is what we were told. We swapped keys the Jeep was pulled up to the front clean as a whistle and we were ecstatic about our new purchase! We hopped in our new vehicle or new to us and drove out of the parking lot we were not even at the first stop sign and the tire pressure light came back on. I told my husband about the light I said the $at!#% thing has just turned on again he was overwhelmed with frustration at this point and we decided to take it to Discount Tire , all of our tires have been purchased from them for years and we have had a wonderful business relationship with them. I take it to them before going out of town and we were informed that there was not any sensors in the tires, all tires, including the spare! These tires were fairly new and there is no reason that the sensors shouldn't be there and Subaru of Orange Park should have certainly known what the problem was. They advised that the cost at the dealership to get them done was $60.00 a piece for five tires $300.00 plus tax and whatever stupid fees you get charged with like diagnostic. Yes, it was out mistake for not turning around immediately but we certainly didn't think it was going to be an issue with every tire on the vehicle. In September our associate called from Subaru of Orange Park to wish my husband a happy birthday she was a day late and apologized for that. Then she inquired on the satisfaction of our purchase and the company. My husband advised her that he was not satisfied at all, he explained that there were no sensors in any of the tires which is how tire pressure is read and caused the light to be on at the dash. The cost at the dealership he was told $60.00 a piece which is a $300.00 mistake that we were told by you that there were no issues at all and it was just low pressure in the tires we had " your word " it was taken care of basically it was reset and we were sent on our way. The associate told my husband she was going to pull our paperwork and take it back to the service department to find out what happened and would call him back in 20 minutes.......That was on September 7th,2015 and we are still waiting on that call. My concern is that it was just blatant behavior at a Jack Hanania dealership that we had already had an issue with Volkswagen of Orange Park another Jack Hanania dealership. At that one they quoted brake replacement from our paper work from four years earlier and we got there after the work was done the price had doubled another blatant behavior from another associate. Neither associate did as they promised nor followed through as they should have. I would be weary of either one of these Jack Hanania automotive groups.

Satisfied customer

Nov 30, 2015

I had an excellent car buying experience. J.C. Matthews was a great salesman. He knew the car inside and out and spent a lot of time going over all the features. I had been to other dealerships but he was by far the best in explaining everything. I would buy from him again.

Larry and Cindy

Nov 22, 2015

JC was excellent as a salesperson-----knew the Forrester inside and out! No pressure about buying-----gave our family plenty of time to discuss which car we were getting either the 2015 or 2016 Forrester. Glad we went with the 2016 Forrester. Like it so far very much---very impressed with the quality of the vehicle! Had a Forrester a few years ago for 8 years and liked it very much. Would definitely recommend dealership and JC to anyone looking for a Subaru!!!!

Eric Buchanan

Nov 20, 2015

I had a great car buying experience and the salesman worked with me on the price I wanted to pay. Other dealers were not willing to negotiate, but this dealership wanted my business.

Luis

Nov 17, 2015

This is my second purchase with Subaru of Orange Park. Tony, our salesperson gave us a great deal and was very knowledgeable about the vehicles and services offered. Subaru of Orange Park also has a great service department.

Tmattocks

Nov 3, 2015

I was traveling from north Georgia to Ormond Beach when suddenly my 2012 Subau Outback dashboard lights lit up! I pulled to the side of the road and turned engine off. I checked my phone for nearest Subaru dealership and was directed to Subaru Of Orange Park. I called and was connected to Robert Desjadon. He quickly assessed my situation and assured me I could drive to the dealership. I got immediate service upon arrival and offered a bottle of water while I waited! Turned out it was the gas cap, I think he thought that to begin with, but he was very reassuring to me while I was on the side of the road and later at the service department! Great service! I love my Subaru, and I appreciate the service this Subaru Dealership offered with a smile, thank you Robert!

mfrushone

Oct 29, 2015

Today was my last free service that came along with my purchase of a 2015 Subaru forester. I have to say I am SO relieved to be done with this dealership and will not bring my business back to it again. I wrote a previous review of my initial experience when purchasing the car and all the nonsense we went through, so I won't go into all that within this review. But this isn't just a one time bad experience with them, instead it has occurred all but two times. Today my oil change took an hour and 50 minutes, appointment was at 1, didn't get finished till 2:50. They said they washed AND vacuumed my car, I was especially looking forward to the vacuum because my car needed it, they rinsed the outside and that was it. The car seats nor the floor were very obviously NOT vacuumed a bit, which makes me question if they did the other services correctly, or at all. I haven't been to Jax Subaru off of Atlantic because I didn't want to make the drive, but I really wish I had reviewed this dealership more and next time I purchase a Subaru I will make sure to do my research on where I purchase it from, if you want to feel like a valued customer, and to have a satisfactory, efficient service experience DO NOT go to Subaru of Orange park, you will be left disappointed.

Rommel

Oct 20, 2015

Very satisfied with experience bought a 2015 Subaru Impreza hatchback. Salesman and the rest of their staff are excellent buying the car was quick and hassle free.

Carlos O.

Oct 5, 2015

I came to this dealership for an oil change because it was the closest one to me at the time. Ended up being quite a fateful event. Went from a 2013 Impreza WRX to a 2016 Impreza WRX STi and I couldn't be happier. The staff were extremely friendly and professional (Tyler Hopgood, Michael Cohran, and Andrea Padilla-Lopez), they didn't pressure me, too much, they gave me time to think, and did not fail to surprise me. They gave me exactly what I asked for, every time, and then some! An issue came up during the final step and Michael more than made up for it. I truly couldn't be happier with my purchase and I know exactly where I'll go for my next one... Subaru of Jacksonville... ha, just kidding! I would highly recommend this establishment to anyone I know. Thank you again for the outstanding deal on the WRB STi!

2006_Subie

Oct 5, 2015

My 2006 Subaru Forester unexpectedly started to run rough on a Friday afternoon. I am new to the area and called this dealer as it was one of two within driving distance of my home. The service department said that I could bring the car in that evening or the following day (Saturday). I brought the vehicle in on Friday evening and Ricky Stokes told me they would work it in the following afternoon for a diagnosis and possible repair.Late the next afternoon, they called with a diagnosis that would require the repair to be completed on Monday. This was not unexpected. He had prepared a quote, and when I asked if they had any promotional discounts, Ricky promptly applied one. I authorized the repair.On Monday I went to pick up the car in the afternoon. The service manager met us and got us checked out in just a few minutes. We were so happy to get our car back so quickly and they handled everything professionally and courteously.I will be using them for service from now on.

Steve Swenson

Sep 27, 2015

In short, a professional dealer operation which exhibited solid salesmanship, patience and customer focus. The real standout was Mr. Tyler Hopgood, a role model that all salesperson's should emulate! Tyler is a superb player who was on point and profoundly knowledgeable-- every step of the way. And, may I say patient.. We sense that a person embodied with the skill set Tyler possesses will be going far and he will definitely harness repeat customers such as I. Nicely done Tyler and a very pleasant buying experience.

Paul G

Sep 21, 2015

The service department does not actively support the cars the showroom sells. While the staff is very friendly, they do not take the extra step to notify their customers when there are recalls or service advisories of vehicles that were purchased at their dealership. Since we purchased a new 2015 Subaru Outback in June 2014 and had to return to the dealership - once engine warning light- twice Eye Sight failure- once towed 40 miles when the fuel cap would not open and we could not fuel the car.Every time the service manager stated it was a known problem and knew how to fix it. Well, we were we not notified of these known problems before we experienced them out on the road????

FLJeremy

Sep 18, 2015

Ordered a 2016 Outback Limited with Katey Comstock. This process was very pleasant from order to delivery. I was up front with Katey on what I wanted for my trade and for the new vehicle and she made it happen. Keep in mind I emailed dealerships from Atlanta, GA through Clearwater, FL and the best deal was right in my backyard. BTW the other guys close to the beach were very rude and ridiculed my trade before even seeing it. Do yourself a favor and shop with Subaru of Orange Park, From Katey Comstock to GM Tim Peeler and everyone else thanks for making this an enjoyable experiance.

Allen Hall

Aug 18, 2015

I have purchased quite a number of new and used vehicles over the years from dealers as well as individuals, and I would have to say that my recent purchase at Subaru of Orange Park was the most professional and pleasant buying experience I have ever had. I feel confident that any follow up dealings with the dealership, such as service, will be handled in the same professional manner. I would not hesitate to recommend Subaru of Orange Park to any of my friends, family or associates.

Subarux5

Jun 4, 2015

Roger does a great job explaining what was done and a real friendly guy. Service manager introduced himself and said if anything he can do, just call him at work or on his personal phone.

Jim

May 20, 2015

Only problem I had was that whoever wrote up the description of the car did not put down the proper trim package. Trim package was listed as a 4 but was actually a 2. Be sure & double check VIN number when purchasing to make sure trim is same as listed on sticker & on cars.com.

Sampjackie

May 16, 2015

Friendly and very professional staff, Very knowledgeable. The staff was very helpful, They made my purchase very enjoyable. There was no pressure, I really like that my salesperson was there to show me the product and allow me to find the right fit.

Cliff46

May 7, 2015

Service is very expensive today at dealerships. But you're paying for their expertise, warranty of service, genuine Subby parts, service with a smile and a loaner if available.

ebondi

Apr 29, 2015

Elliot didn't try and pressure us but just told us all of the facts about the car that we wanted to know and was able to get us a great deal. We ended up having to order the car but throughout the 4 months that it took, he contacted me several times with updates on the progress. When the car finally arrived, I was not able to show up until it was his day off from work, but he showed up anyways to make sure the everything was good with the car.

A Happy Joy

Apr 18, 2015

I had done a lot of reading about cars before I went to make the purchase of my car. So I knew that Subaru was a great car and I picked Subaru of orange park since it is near where I live. But I was really lucky that the sales person who worked with me was JC Matthews. He was phenomenal. I would recommend using him to everyone. He was knowledgeable, patient, not pushy, and help me figure out exactly which car was the best car for me. And now I am driving that car. And he's open to my contacting him and asking him questions about the car. If you are as lucky as me, You will get a chance to work with JC Matthews. I love my new car and I locked my experience of working with JC Matthews. Thank you. Joy Carol

Bryan Duncan

Apr 16, 2015

A classified ad brought us to the dealership and we were met by Tyler Hopgood. We left that night with a very nice used Ford Escape and a very positive experience at the dealership. Soon after the need arose for another used car so I contacted Tyler and asked for his help in finding a perfect one. He came through for us and we purchased a fantastic Honda Fit. The process was stress-free and we always felt comfortable with every stage of the transactions (both times).

Redcargirl

Apr 7, 2015

It has been 15 years since I purchased my last car and I was nervous about buying a new one, even though I had spent a lot of time researching before making a decision. Kyle King set my mind at ease and took me on a test drive of the Forester. There was no pressure to buy which was one of the things I was nervous about. After the test drive, I spent 2 more days deciding and then went to see Kyle. He made everything easy and was extremely courteous and helpful. He introduced me to everyone I would come in contact with and explained about service and what to do when I came in for service. I can truly say this was a pleasant car-buying experience!

kkfla904

Apr 2, 2015

J. C. Matthews is a great salesman who really knows the features and details about the vehicle. We were looking at the 2015 Outback, along with 3 other vehicles. We were most impressed with J.C.'s knowledge and ability to go over the vehicle from bumper to bumper and explain how everything worked. Although Subaru of Orange Park was our first stop in car shopping, J.C. treated us with respect and appreciation for including Subaru in our shopping plans. After looking at the other comparable vehicles, and at another Subaru dealership, we came back to Subaru of Orange Park. We are glad that we chose them. They had the exact vehicle we wanted. Within a few hours of coming in the second visit, we were driving out of the lot with our new Outback. The transfer of license from one vehicle to the new one was smooth. No detail was left undone. I recommend Subaru of Orange Park and J. C. Matthews to anyone who is in the market for a new vehicle. Even if you are not thinking about buying right now, you will love the features and quality of a Subaru.

hhhhery

Mar 31, 2015

Tyler Hopgood was fantastic to work with. He spent a lot of time with us (several Saturdays) and was extremely knowledgeable about the Subaru products. He even went the extra mile by delivering our car top luggage carrier to our house when we could not fit it into our vehicle. He provided outstanding customer service and we would use him again for our future vehicle purchase.

Brenda

Mar 27, 2015

Roger Young and the staff helped me when I was stranded in Jacksonville!! I live in Holmes Beach Fl five hours south and needed to go home! From the moment I was towed in to the moment I pulled off their parking lot I was treated with utmost kindness!!! I had been stranded on I-75 and AAA towed me to Subaru of Orange Park. I was first greeted with "Hello. Do you need anything? Are you ok? Want something to drink? Need a ride anywhere?" My relatives picked me up and all through the next few days when my part was ordered, Roger Young kept me informed every step of the way!! Kindness!! I drive an Outback and this is my second one! Since 1996 these cars have been wonderful.Yet, it is Roger Young and his staff that reminded me why I drive a Subaru!!!

Brea

Mar 27, 2015

We enjoyed our time and our resulting purchase! The employee was very charming and sweet! He got us the best deal and we are happy with the way things turned out!

JenniferA

Mar 18, 2015

I literally spent two days of my life at the Subaru of Orange Park dealership with a two year old. I bought a slightly used Subaru Outback, my dream car! I was able to take it home over night and show my husband and have my mechanic look it at. Day two I was able to negotiate an even better deal on the car. Elliot was our sales man, and he was really fun to work with. Even my two year old just loved him. I realize that I am a minority because most people come to buy a new car, but I lucked out because there was only one used Outback on the lot and it was in my price range. I was even able to add an amazing bumper to bumper warranty and the protection package at an affordable price! When its time to buy a new car again, either for myself or my husband, I can't imagine going anywhere but Orange Park Subaru!

xgmc2011

Mar 17, 2015

Was looking for a car with driver safety while driving. My Outback has filled the ticket.with EyeSight driver assist technology; pre-collision braking, adaptive cruise control, lane departure warning, Also has; low tire pressure warning, hill holder, rear vehicle detection system, blind spot detection, rear cross traffic alert, lane change assist, and more.This car has filled all the requirements I had in buying a new car plus extras I enjoyed getting as bonus items. I am very happy with this car and already have found many other family members and friends that don't live near me that also enjoy their Subaru's. Have been showing off this car and bragging about it. Happy I switched from a brand I have driven for many years. This is my first Subaru and am impressed with it. Sometime soon it will make a round trip cross country drive.

Thomas

Mar 9, 2015

Bottom line upfront: Subaru of Orange Park EXCEEDED our expectations during our new Subaru buying experience! Excellent price, excellent vehicle (2015 Forester), and EXCELLENT CUSTOMER SERVICE!!!!Professional, courteous, and efficient team at this location.Internet manager JC Matthews helped us find the perfect Forester even though we were stationed overseas. Attentive to detail, prompt, thorough, knowledgeable, considerate, professional...these are just some of JC Matthew's attributes, but also descriptive of the entire team. When we finally arrived back in the States and headed to the dealership, we were warmly welcomed and surprised to see our brand new, shiny Forester sparkling out in the morning sun...my wife was overjoyed (smiled during the entire test drive and every time she drives her new car!). We will be buying another Subaru and it will be from the AWESOME team at Subaru of Orange Park!

shantell

Feb 26, 2015

this dealership was very clean very nice and friendly accommodated me very well they even worked out the best deal possible for me which allowed me to get the car that I wanted they go over and beyond to help you out

tas_chi

Feb 24, 2015

Was thbest experience I've ever had purchasing a car. Elliot our sales man was efficient, knowledgable, helpful, and a pleasure to work with; the entire team was fast, friendly, and professional. I would recommend and refer anyone to Subaru of Orange Park.

Kadorja

Feb 23, 2015

Went in to look around and came put with a great deal. Quick and easy and also threw in some incentives to use their financing and not mine. Still got an incredible rate.

Stilletto

Feb 12, 2015

Very Professional, Honest Salesman. I Reccomend Seeing Turk Mehmet Cicek for the best car buying Experience in the city. Will visit again for next car

Naturally Smart

Feb 12, 2015

I have visited the Atlantic Blvd Subaru dealership twice both times treated to rude uninterested salesmen. I made the drive to Orange Park and was treated with professionalism and sincerity. After a test drive I told them what I wanted and they had my Outback transferred from South Florida in less than a week. Andrea was fantastic from the start to several follow up calls to make sure I was happy with the process and my car. Thanks You!

nfisher1986

Feb 12, 2015

Was a good experience the sales woman was nice tendered to me and the kids with snacks and drinks while we were shopping they worked hard to get me the car at close to wanted to pay but not quite but I did get it

tewoldesj

Feb 10, 2015

The Salesman, Tyler Hopgood, who take care of my car purchase at Subaru of orange park was honest about the car and I like the car and drives smooth. So I recommend SOOP and my sales person to any one looking for used or new car.tewolde

SubbieOP

Feb 6, 2015

Keep up the good work Elliot and Co. ! Very informative and friendly. Got my car within the week and couldn't be happier! I would definitely recommend SoOP to anyone looking for a new car and no hassle! Make sure to look for Elliot!

ryanb

Feb 3, 2015

As a first time car buyer, I had a bad experience at Subaru of Orange Park. Some of those are my fault, but in the end I feel like I was not a valued customer. I will let you decide if I deserved the problems outlined below:I recently graduated college, was 22 years old, and purchased my first used car on my own with my own money and intentionally without my parents present. The negotiations were to be expected, but after I purchased the car, there were many issues that I did not foresee. 1. I live in Mandarin and as I am crossing the Buckman Bridge, my gas light turns on. Not a big deal, but if I am purchasing a car it would be good customer service for the light to not turn on 3 miles from the dealership.2. My driver side mirror started to rattle to the point that I could not see the cars behind me. This was not an issue on my 40mph test drive, but on the highway it was quickly a problem. When I brought it back, the guys at the service center secured it free of charge so as far as I am concerned it wasn't too big of a deal.3. As I am showing my parents my purchase, I notice that the back car doors do not lock properly nor do the back windows roll properly. When I was test driving and checking out the vehicle, I only checked the front doors (first-time car buying mistake). The service center agreed to replace the parts free of charge but I would have to purchase the parts that were worn out. I feel like this was a "got you" moment considering they probably knew the features did not work. I did not expect this from a car dealership.4. I opened my glove compartment and noticed that there was mold inside. They (re)cleaned my car free of charge and assured me that it was taken care of with those who should have done it the first time. 5. As I am driving in Georgia, I get pulled over because of my window tint. I completely admit that my ignorance of the window tint laws are my fault, but I was surprised that a car dealership would sell me a car off the lot that has illegal properties without making it known. Is it a law? Debatable. Is it right? I do not think so. Again, this was my first car buying experience. It was a process I wanted to go through on my own and did so on my own. As a whole, a couple of these things could have been avoided if I had been more diligent in checking out the car before I purchased it, however I went to a "reputable" car dealership to avoid buying a car with such problems. I certainly did not read the fine print that I was purchasing the car "as-is". I highly recommend that you read everything and consider the repercussions of the "as-is" line.Side note: the service guys were fantastic when they were helping fix the offered aforementioned problems. The silver lining is that when I go to a different dealership for my next car, I will know how to check everything to make sure that it is in working order thanks to my experience at Subaru of Orange Park.

brandonalspaugh

Feb 1, 2015

GREAT experience! They worked and worked to get my into the car I wanted at a price i could afford, and i drove off the lot THAT day. Very helpful, very friendly. For a first time shopper, i couldn't be happier with the service of the whole staff.

MarkWRX

Jan 26, 2015

The salesman, Turk Mehmet Cicek, who handled my purchase of a new 2015 Subaru WRX Limited was calm, professional, and patient. There was no pressure during demonstration of the vehicle, and he answered all my questions during and after the demonstration. I wanted a particular configuration of the WRX that was not easy to find, and had specific color requirements. Mr. Cicek worked with me to find what I was looking for. I recommend that anyone considering a new vehicle confer with Mr. Cicek.

paulwnichols

Jan 26, 2015

I had done my research and knew exactly what I wanted. I selected the dealership (SoOP) primarily due to the proximity to my home. I walked in on a weekend morning and met Brent Andrus, a warm and affable young man, who after some discussion and research determined that my Forester would need to be ordered from the factory. We struck up a deal that had me scheduled to receive my vehicle at a later date. Throughout the wait, Brent continued to followup with me and give me feedback. When the Forester arrived, we discovered that it was not as ordered. No problem, Brent AND the dealership made sure that I would be a happy customer. I am nearing my 7500 mile service and could not be happier with my Subaru. Thanks to Brent Andrus & Subaru of Orange Park. - paul w. nichols

bkclerke

Jan 25, 2015

My husband and I went up to Subaru to check out a used car on their lot but ended up spotting a slightly used WRX hatch on the lot, freshly traded in. Katey helped us close the deal on my first Subaru. Had a great experience, there was no hassle and she is super nice! I would definitely recommend Subaru of OP.

dickbucket

Jan 24, 2015

I went to the other Subaru dealer in town to see the BRZ. They wouldn't let me even sit in one! I didn't have my cosigner with me at the time so they told me to come back when I have my cosigner and are ready to do business. I was completely turned off by the way they treated me!! That being said I left. I found the orange park location online and headed straight there. When I arrived at Subaru of Orangepark I was greeted with a smile and a friendly can shake. Michael quickly found out what I was looking for I put an excellent deal together for me! He had the paper ready quickly and went over the car in great detail. I would definitely recommend Subaru OfOrange Park

Mlb15

Jan 23, 2015

Tyler was very knolageable about my vehicle and made the entire process easy. I will be sure to recommend him to anyine looking for a new Subaru.

mj

Jan 23, 2015

I have driven Honda's since 1988 and this was my first Subaru purchase. Brent is a no nonsense sales person who is very attentive to what the customer needs and goes over and above to make sure your experience is a pleasant one. I have recommended Brent to many perspective car buyers and look forward to dealing with him in the future.

kh86

Jan 23, 2015

I have purchased two cars now from Brent and referred him to several of my friends. He is great to work with. He listens to what you need and has a very client-centric sales approach. I highly recommend him!

mgarnold

Jan 23, 2015

My husband negotiated the deal and I drove home in my very first Subaru. The staff were very helpful, polite and Brent was a pleasure to deal with. Thank you.

Armymom

Jan 22, 2015

My son is stationed state side in Hinesville, GA and he need a purchase his first car. He ended up at Subuaru of Orang Park and Brent helped him find a really great car that fit him perfectly! The experience with Brent didn't end there however. My son was having a bit of trouble getting the correct paperwork over to Terri, the Title Cler, and I all it took was one phone call to Brent and he helped me get the paperwork where it needed to go. Brent is so very nice and easy to work with and above all has wonderful customer service skills! I would highly recommend going to see Brent Andrus at Subaru of Orange Park, FL for your next vehicle needs! Thank you for all that you've done for my son Brent! Susie Bitner -

codyfonder

Jan 22, 2015

I hate going in most dealerships due to bad reputations of car salespeople. Brent made buying a car easy and hassle free. He is personable, good at what he does, and will go out of his way to satisfy a customer. If you want a smooth and pleasant car buying experience, I recommend contacting him for your next vehicle. A few others I know have along with me

MBone85

Jan 22, 2015

I worked with Brent at a different dealership but he was wonderful. I was referred to him by a friend and my experience was great. He really helped me make the best decision and navigate the situation I was in. I would highly recommend working with Brent at whatever dealership he is working at.

superduperman124

Jan 21, 2015

My old car had lived to the end of its years and It was time to get a new one. Many cars were test driven and many dealerships were visited, but only one stood out, Orange Park of Subaru. When I first walked in i was greeted by Tim Peeler( general manager). After telling Mr. Peeler what i was interested in he introduced me to Tyler Hopgood, who further assisted me with all my car needs. Without even fully meeting Mr. Hopgood i had already felt like a part of the Orange Park family. I was really nervous purchasing a new vehicle and Tyler helped me choose the right one for ME. He walked me through the whole process and answered all my questions. They Made Me Feel Very Comfortable With My Purchase Of A New Subaru WRX. I've had the car about 2.5 months now and I'm enjoying every minute of my new vehicle. Tyler shows great care for his customers and continue to do so.Thank you Tim & Tyler

nikkihall

Jan 21, 2015

This is my first Subaru, my aunt had one and pushed me to make the switch from Toyota to Subaru. I absolutely love my Outback 2014! Katie was wonderful and so patient with me as I looked around the lot and to find the right fit for me and my family. We spoke for about 2 weeks. This dealership has been wonderful with keeping in touch with me to make sure that I am satisfied with my purchase. The Service department is stellar as well!! I do not remember the nice gentlemen that helped me with my first service on my car but he was wonderful, informative and thorough.

Marine

Jan 21, 2015

I have purchased 4 Subaru. Have dealt with sales,service and parts. Everyone I have seenhas been nothing but professional. It was an enjoyable experience and excellentcustomer service.

Lois

Jan 18, 2015

Frankly I was a little uncomfortable buying a used car and am not sure if the price was too high or not, but Cher helped me through the experience. She was very helpful and courteous and even came over to help me transfer my tag from my old car to this one. She was one of a kind. I had to take the car back in due to a noise, which they fixed in a very timely manner. One of the best companies I have dealt with.

rladavia

Jan 17, 2015

Tyler Hopgood made our new Subaru purchase an enjoyable eexperience. Not only did he provide us with excellent customer service in the month it took for my husband, toddler and I to finalize our decision. Tyler has kept an ongoing relationship with us, and he contunues to provide us with the same excellent customer service. In all honesty we feel like we have gained a new friend, and we look forward to many years of enjoyment out of our Subura Outback filled with so many wonderful memories and blessings! Keep up the excellent work, and the exceptional relationship skills you have Tyler!

illmatixdrp

Jan 16, 2015

Brent Andrus is a great salesman. He was extremely helpful and answered all of my questions. I travelled down from Savannah and he made sure all my needs were met. He's a really personable guy and it was a pleasure working with him. I highly recommend checking out this dealership because they offer reasonable deals. Ask for Brent, you won't be disappointed.

Myrna

Jan 16, 2015

Purchased 2015 Forester from Katey who couldn't be more helpful, knowledgeable and nice! And our experiences with Nick and Roger have been the best.

Andrew G

Jan 14, 2015

I purchased a new Subaru WRX from my salesperson Katey. She was very knowledgeable and friendly, also very patient as I was trying to decide which vehicle to buy. If you are looking to purchase a vehicle she is definitely the person you want to see! The manager Ian gave me a much better deal than the competitors and made it an easy choice. I will recommend this dealership to everyone I know.. Thanks again

FloridaTide

Dec 28, 2014

Went here on Christmas Eve to buy a new Crosstrek. When salesman brought me the price, I told him that was too much. The sales manager then came out. He said that the price they were giving me was the lowest they could go as it was the price the dealer paid for the car. He offered to show it to me on his computer, and I told him not to bother because I thought he could show me any price he wanted to. He asked me if I was calling him a 'liar', and I said no. I told him that I just didn't think that the price he offered was the lowest they could offer. He then stood up and angrily stated that I was calling him a 'liar', and he went back to his office. I then left the showroom, and the salesman followed me outside. He offered to show me a less expensive car. I declined and left. I went to Subaru of Jacksonville the day after Christmas, and they had the exact Crosstrek on their lot. I negotiated a price $1700 less than the Orange Park dealer. I am still not calling the Orange Park Sales Manager a 'liar', but the end price does.

mfrushone

Oct 21, 2014

Purchased a 2015 forester on june 30, 2014. Chose the base model, when test drove tire light was on. We had an attractive female saleswoman, she knew the vehicle pretty well. Asked her a few times about tint, she didn't offer any arrangements to make that happen. Subaru of jax had a white forester which is the color I wanted, however, Subaru of op was quick to price match so that kept us there, saved us a drive. We proceeded with buying the vehicle, had a camry to trade Iin paid the rest half cash half check. Counted the cash at home (many times) then at dealership to the new person doing the financial part of deal. We counted, he counted, got receipt then waited (& waited & waited) for the rest of paperwork to be finished, & car to be cleaned. After a long while the financial guy who had nonchalantly put cash in his front pocket came & got us asking us to count the money AGAIN. this time it came up $80 short, we shouldve walked away then, but wanting the car agreed to change the price we had agreed on (20,000) to (19,920.00) we were so ready to go after that. Didn't fix tire light & had to return to wait at least an hour for them to fix. First oil change waited an hour & a half with 2 young children. They say customer satisfaction is so important with their recorded calls& emails but they don't come close to it once you purchase your car, you are left to be very disappointed.

trekmtb

Sep 13, 2014

I recently purchased a 2015 sti from brent andrus at subaru of orange park. I normally hate going in to dealerships but this experience was completely different. He was very knowledgeable, patient, and overall very nice to work with. I wouldn't hesitate to recommend friends or family to see him about purchasing a vehicle.

dnaples28

Nov 27, 2013

JC Matthews was very kind and knowledgeable throughout the entire car-buying process. He knew which vehicle I was interested in and did not try to sell me a different model or year. I got a good price on my trade-in and a fair price on the new vehicle itself. This was my first new-car buying experience...Subaru of Orange Park did a great job overall from beginning to end. I would recommend this dealership and JC.

jeremycox

Oct 31, 2013

I went to Subaru of Orange Park looking for a new BRZ, or perhaps a WRX hatchback after selling my old Subaru. Everyone that greeted us was extremely friendly and offered refreshments. I was able to take a BRZ on a long enough test drive to decide it just wasn't for me. Then I was able to test drive a new WRX which was such an all-around great car that I bought it that day. The ease of financing, and overall experience was a hassle-free breeze. I would definitely recommend this dealership to anyone looking for a new or used car, I even drove past another Subaru dealership to get to this one.

KimmiePalusak

Oct 22, 2013

We found a car online and contacted the dealership to set up an appt. Brent contacted us within 5 minutes. He was friendly and professional without being pushy which is so refreshing. Ian also was very helpful in answering questions along side Brent. They were very friendly and made the sale of the car easy and pleasant. They have us a great deal on the trade in of our vehicle and a great price on the purchase of the new vehicle. All in all an excellent experience!

SteveGoertz

Sep 12, 2013

My son initially contacted JC Mathews at Orange Park Subaru when we were at another Subaru dealership in Ocala. My wife and I had just returned from many years overseas and had no vehicle in the US. We spoke price and model w/ JC, and I was impressed by his openness, friendliness, and understanding of the vehicle he was selling. Next day my wife and I drove from Gainesville to Orange Park to meet with JC and see the Outback we wanted and agreed upon over the phone. JC was very thorough in going through all the features of the SUV and made us feel at home at the dealership, as did others we spoke with including the financial manager. It was a very good experience for us, and we love the Outback. Thanks.

okidoc

Aug 10, 2013

I am always hesitant to take a car to a dealership for repair. I do alot of my own car care and am an avid hobbyist with vehicles. I know enough to be dangerous and difficult. So I admit I entered the arrangement with preconceptions and an attitude that may or may not have been justified. Within the first three minutes of waiting to be acknowledged by the service staff my prejudices swung to convictions. Don't leave a customer at your desk waiting, all I need is a "be right with you sir" or even a smile and friendly gesture some acknowledgement that my time is important. I explained the above personal history/disclaimer to the service counter rep he was nonplussed and couldn't care. I had a transmission issue that was inconsistent and possibly electronic in nature. We agreed on a timeline for contact and since I did not have an appointment I understood they would do there best to get the car in. At this point I was hoping to receive the benefit of brand specific technician training and support. "Yes'sir we see this problem from time to time we'll get it looked at and taken care of". Instead I received a laundry list of things that need to be corrected prior to any of my requested service/diagnosis could be completed. This list included the mileage specific service check, a very, very slight oil cooler leak. I never have to top off between oil changes, a bent wheel (had tires replaced/balanced two weeks ago and the shop made no mention of this) a split rear axle bushing which is actually the sway bar bushing. The bushing is factory split so it can be installed easily. And the $120 offer to re-flash my computer since I replaced the battery over a year ago. And no explanation as to how/why this would help. The onset of the transmission errors did not coincide with the changing of the battery. So all in all pretty poor understanding of a special needs customer and an inability to step out of the corporate mindset to help your customer. When I asked for a copy of the paperwork, the copier was broken. Irony or Karma? You batstatrds. So instead of making a 5000 service bill happen they received a vocal pissed off customer. I hope they choke on the new printer cartridge.

Achatham

Jul 11, 2013

J.C. was very helpful throughout my car buying experience. This is my first car I have bought and he made the experience memorable! I thank him for his assistance and patience.

subyowner1

May 5, 2013

From the time I got to the dealership, I expected this would be just like all my other car buying ventures, Bad. I must admit that Henry was very eager beaver to help me and make me feel at ease. Pricing was in line to my experience with the other Jax area Subaru dealer who only seemed concerned with showing me the invoice instead of showing me why I should buy the Outback. Henry and Alex earned my business by proving that price was second to the quality of the Outback. After all was said and done you sold me why you were the best choice by introducing me around the dealership from your General Manager to your mechanic that would be servicing my Outback. I look forward to coming back for my oil changes. Oh by the way, thanks for the water for my dog Henry!! A+++

apelaez

Feb 8, 2012

My wife and I drove about 2.5 hours to Subaru of Orange Park after some intense research on the car we wanted and seeing that they had what we needed at the best price we could find. I got military orders to relocate to Alaska and needed a reliable family car. They accepted two trade-ins (one of which was a motorcycle) and were even able to get us a MUCH better loan rate than our own bank would give us. Jose Saldana spent the entire day (about 10am to around 5:45pm) trying to help us make this happen and I can honestly say this is the best experience I've had at a dealership. I would recommend this dealership to anyone I knew.

kjb1008

Aug 1, 2011

salesman was a total smart alec. drove 100 miles to dealership based on internet ads for used cars. test drove one. salesman knew nothing about the car. car was dirty w/animal hair everywhere. we inquired about the price advertised and were told price was with $3000 down or trade, salesman said you had to click on the picture of the car to see that. seems shifty! we left and bought a car down the street from Hyundai. a much better experience.