Suburban Honda reviews

Vic Versino

May 18, 2016

My sales experience was one of the best I ever had. Why? A good price was given to me immediately, no "I have to talk to the Manger" back and forth nonsense. Second my trade was done fairly and quickly. Third, the salesperson was sincere, and generally a nice guy. He expeditied my process with the Finance guy so the process was quick and painless!!!

Suburban Honda

May 15, 2016

Service is very good, Quality of repair and time is good

Jim

May 5, 2016

It was good experience. Service was quick and efficient. The coffee was good and the complimentary muffins were very good. I browsed the dealership to take a look at the new models.

Mike Gase

May 1, 2016

Everyone in customer service is always kind and friendly. Very good service!

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Apr 25, 2016

Very friendly staff. Good selection compared to other dealers.

Ali

Apr 21, 2016

Steve and his team were very pleasant and the whole car purchasing process was easy and friendly.

Ravitej Varada

Apr 9, 2016

Everything was good. just a little bit late getting parts. Moreen was very helpful. She is the best

k schaum

Apr 8, 2016

Always been a great place for service. Always on time for your appointment and the service is always in the allotted time they predict.

Mitchell, C

Mar 24, 2016

My female customer rep was fantastic.She got me in and out quickly The facility was clean and coffee was ok.The prices were better than my previous dealer for same service. I recommend this dealer to any Honda owner!!!

Vishy

Mar 24, 2016

Tim is one the best leaders you will meet. Front service managers are awesome too. They took care of me like no other dealers can. Keep up the great work.Viswanathan (Vishy)

Jeremy

Mar 12, 2016

Good overall service and not too pushy when it comes to buying cars you are not interested in buying.

Shilpa T G

Mar 11, 2016

I was having trouble with my front brakes.I took it to suburban farmington hills,MI.my work is get it done with in couple of hours.i am really satisfied with the work they done.

Boon Kee Lim

Mar 10, 2016

The staff was polite and with good smile and did not push me for service. Short waiting time and good reminder about my other maintenance that needs to be taken care of since my Civic is 10 years old.

Taylor

Mar 3, 2016

As I had found a vehicle I LOVED at this dealership, it was hard to not turn away my business. I had one of the worst experiences working with Joey, only a few days prior. He was unhelpful in finding the vehicle of my desires, I had to conduct all of the research on my own, with no help. When I found the one I wanted, I was PUSHED into a financing offer with a credit union of their choosing and not of mine, even after specifying exactly who I wanted to be financed through. When Joey came back with the financing offer, from a different credit union (after being VERY clear that I wanted to work through MY credit union and not another), he took me to the finance manager, who again, pushed me into financing with the other credit union. *And I know how these things work, they earn more money when they sign new customers up with new credit unions; So I extremely unhappy* I was also told that there is a credit union location through the new union near me, which there is not. Do not use this dealership, unless you found the absolute vehicle of your dreams.

Amer

Feb 29, 2016

Great, friendly, fast service. Just what I waslooking for. They quickly understood my requirementAnd budget.

Yao Yao

Feb 29, 2016

The assistant is very friendly and helpful, and the maintenance work is done perfectly

Honda user

Feb 23, 2016

John Butler was an outstanding salesman. He had a low key approach which is so appreciated. He had plenty of time to answer all our questions even though is was late on a Saturday afternoon. I can't enough good things about our experience.

Michigan Owner

Feb 21, 2016

I took my other car in for services and saw the truck that I wanted in the used car section. I ended up walking out with my new truck. The buying experience was hassle free and easy.

Angel

Feb 9, 2016

Had a great experience working with Joey Demilio at Suburban Honda. He answered all our questions and was quick to put our deal together.

Dave

Feb 9, 2016

We're not the typical car buyers. Our last new car purchase was 14 years ago. And we hate salespeople. Derek Kyser helped us by not being the typical sales guy. When we couldn't decide on a color, he found our two favorites and had them delivered to their location for us to see, parked side by side. Who does that?

"Likegoodservice"

Jan 9, 2016

The sales staff, financial manager and dealership manager were all professional and helpful throughout the entire process when leasing my CRV

Brooks

Jan 4, 2016

Thank you Mike Siwicki for making the whole experience a pleasure and easy.I had recently come back to Honda having been a Ford owner for the past 3 years. I am happy to be once again with Honda and all the good people at Surban Honda.

M. Girard

Dec 31, 2015

Fast oil change, enjoyed tea and a muffulin in the pleasant waiting room.

EricC

Dec 26, 2015

Just purchased a new Civic from Suburban Honda. Jeremiah Smith was our salesman and he was polite and extremely helpful with our purchase as was Raj the sales manager. Jeremiah explained the vehicle and its functions so that we new what we were getting with the car. We would highly recommend using Jeremiah your next salesman when dealing with Suburban Honda of Farmington.

Wendy Nagle

Dec 21, 2015

As always, the service was great. I went in for an oil change and tire rotation. I was in and out in about 45 minutes. They told me I needed an air filter and wiper blades which I had them change. They also told me I would need tires next year. The prices are fair and I think you get a better result taking the car to the dealership for routine maintenance than going to a quick oil change place.

Sandeep

Dec 18, 2015

Easy online appointment and prompt service on arrival.

Julie Ozar

Dec 14, 2015

Got in and out quick, very friendly. Liked the car wash!

Laura

Dec 13, 2015

Repair was done in timely mannerConcerned because check engine light was on. Was foundto be a sensor and nothing serious. Will return at a later date to get the Standard routine maintainance required.

Bill Koenig

Dec 9, 2015

Oil change took about as long as was stated. Good price.

Ann Finn

Dec 8, 2015

I was satisfied with the service but still need to resolve the issue of a Honda recall. I was advised to bring the car back after I put on 1000 miles after this latest oil change.

George G.

Dec 6, 2015

Joey D. was my salesman. He was very helpful and made sure all customer's questions were addressed. Joey was efficient and just a really wonderful salesman..he also indicated that if i needed any further assistance in the future to let him know. The other staff as well were helpful...on Joey's day off. Mr. Butler assisted me while Joey was out....and he was very helpful as well.

Baseball

Dec 3, 2015

The touring car handles very well. The safety features are awesome. The price was descent with all the upgrades.

Kristina

Dec 1, 2015

Had an excellent experience at Suburban Honda, and our sales agent, Mr. Jeremiah Smith, was very pleasant to deal with. I didn't feel rushed. I took time to make my decision.

Mario Gonzales

Nov 20, 2015

Purchased our 2015 CRV EX AWD.We highly recommend our salesperson Jeremy Smith.

BH

Nov 19, 2015

I was having my oil changed when an inspection of the brake linings showed that I needed new ones.The dealer was able to work me into his work flow and also perform a back flush of the anti-lock brake system. Also, an electrical module involved in a recall was replaced. Fair price, work completed the same day. Repairs are working well.

Nas

Nov 7, 2015

I bought my car from this dealer and get my oil changes done here as well. Overall good experience, professional staff. This is not a complain but a suggestion, I was there for an oil change the other day, I got there at 7am that's when they open. Even though they open at 7am the techs don't get there till 7:30am that's what I was told, so it was an extra half hour which I did not plan for. But they do a good job and are reasonable with the time. Thanks.

Valerie

Nov 6, 2015

Even though it is usually more expensive to take my car to my dealership for repairs, I feel it is worth the expense because the repairs are done quickly and correctly.

Keith Krzywiecki

Nov 2, 2015

Our family had an awesome car buying experience at Suburban Honda. Our sales personnel n Derrick Kyser was great to work with,organized, friendly and extremely helpful. We love our new Honda HRV and will certainly buy again from Derrick/Suburban!!

M. Beeai

Nov 1, 2015

First time dealing with suburban honda, Todd Lopez and his manager Raj were both extremely professional and respectful in the process of leasing a new crv and returning my old cross tour, they were not pushy nor did they try to insult my intelligence, they realized I did my home work before coming in, and they did not try to discredit my info, they were helpfull with my special situation, and did every thing they could to satisfy my car needs and recommendations. I sincerely recommend Todd Lopez as the best sales person, and suburban Honda of farmington hills to be one of the best dealerships, they got a customer for life

SAID

Oct 28, 2015

Well received. Oil and filter change is done in a short time. Comprehensive check of the vehicle was also performed. I hope they take care when washing the vehicles in the future or not doing the washing at all. I found that their wash was just making your vehicle wet.

MB786

Oct 27, 2015

Ellison used to be my favorite person there. She always walked to the car with me and made sure I was really cared for. It was Bob this time and he was nice to me as well!

Salpi Toroyan

Oct 27, 2015

Express oil change done promptly. Noted low beam out, advised and replaced immediately. Very courteous and professional

Honda girl

Oct 24, 2015

Love Bob Spurgeon. He is honest and knows how to take care of the customers. Very polite

Rocky Broomfiled

Oct 23, 2015

I just received my CR-V from regular maintenance so I can't tell how the quality of their work was since it may need several miles drive; however I can say that they understand and deal the issues with my CR-V from customer's standpoint. It certainly gives me a big peace of mind.

J. Behrmann

Oct 22, 2015

Everything was great!! Very pleased. Thank you. Was not. Really looking for new car ;but pulled out with beautiful new Honda. All went well! Raj the Sales manager is the best. Tod was great! Most wonderful experience.

Larry L.

Oct 17, 2015

I always get great service. I can trust the quality of the work and it was completed earlier than expected. Always a pleasure! My service rep Bob Spurgeon always makes sure I am well taken care of.

The Bakers

Oct 9, 2015

Suburban Honda is amazing! This is now our second new car purchase from them. The entire staff from Sales, Finance, Service etc is friendly, helpful, knowledgeable & goes above & beyond to make your experience great. Highly recommend!

KB

Oct 8, 2015

I am always happy with the service that I get here! Keep it up!

Michael Handy

Oct 8, 2015

Wife brought pilot in for oil change and check up service has been excellent . Mike Handy

Jamshaid

Oct 4, 2015

Love the purchase. The dealer was really cooperative regarding beating the price. Availability of color and ease of signing the documents. Overall it was a great deal.

T. Alcordo

Oct 2, 2015

ABS alert fixedDiscount coupons helpedCar washed external and vacuumed insideTransportation provided from home to dealer to pick up car

Janice Locke

Oct 1, 2015

Shawn was very helpful and they did the service on my CRV quickly and efficiently.

Clmish

Sep 23, 2015

I took my old Accord in for the airbag recall and it was completed in less than the time they estimated.

kanumuri raju

Sep 13, 2015

Very good service . Service representative is very friendly and commited. Service is great

MimiRoses

Aug 30, 2015

We were trying to look for a better deal so we decided to give Suburban Honda a try. We spoke with an agent named Mike Siwicki who was nice and helpful. However, while trying to work out a deal, he needed his manager for approval. The manager named Raj Pillai was more interested in criticizing us than making a deal. He was rude, nasty, and arrogant. He was completely unprofessional in his tone and demeanor. I was completely surprised that a manager whose job was to ensure customer satisfaction acted in such a manner. My expectations of a manager were surely not met. Out of all the managers I've interacted with from the Honda dealerships, he was the only one that was not accommodating. I would like to say thanks to Mike for trying his best to help us out.

Said

Aug 22, 2015

Nice reception at the service department. All people working there were friendly.My car got serviced in about half of the expected time.

DC

Aug 21, 2015

Even when I drop in without an appointment, I find that the service department is efficient and attentive. I love the customer waiting room because I can wait and continue to work in a clean, conducive environment.

Tapinder Kalsi

Aug 21, 2015

Suburban honda sales (Joey & Mike) were very professional. I liked dealing with them as the process was very direct. Joey Demilio was very helpful in getting the paper work done quickly. Mike (sales manager) also agreed to change broken glass on fog lights as a customer courtsey. I would recommend them to friends and family. I am getting he fog lights repaid soon...will follow up with their servise dept review.

tom anthony

Aug 21, 2015

As usual, completely satisfied with my repair and cordial acknowledgement.

Deborah McElrath

Aug 10, 2015

My 2006 Honda Accord is always serviced at Suburban Honda. Service is always pleasant as well as the service write-up people. I always wait on my vehicle and I can watch television and I bring my magazines to read, so the time doesn't go by so slow.

Patrick Donnellon

Aug 9, 2015

Very professional. Very efficient. I arrived one hour before service closed and they took me in and serviced my car happily.

Renee

Aug 6, 2015

Service was great!!!! They did a great job in a timely manner...

Jolene G

Jul 23, 2015

I had an oil change. The wait was reasonable, I was able to work while I waited, and David was great to work with!

Julius King

Jul 18, 2015

Outstanding Service. A pleasure to do business with you.

Martin Bowen

Jul 10, 2015

Great Service! I would highly recommend this dealership for auto service.

Rocky

Jul 9, 2015

I had TMPS problems with my CRV that was on and off occasionally and I brought it here three times. Jon has been very considerate and paid good attention to my problem while I paid nothing because of warranty. After all he gave me a great relief and a peace of mind.

James Mc

Jun 5, 2015

Suburban Honda has exceeded my expectations with every interaction. They are what other dealers should strive to be, friendly, knowledgeable and efficient.

Amusicmom1

May 15, 2015

Have never had to bring it back after a repair. Always done right the first time. Only once, did I take this van back to the dealer (not a Honda dealer) I bought it from for an oil change. Never again. It took 3 hours to change the oil. Yes, seriously! It took less than that to put new rear brakes on it here. Everyone in the service department always goes beyond what you would expect. Even the Ladies where you pay your bill.

Mae

May 8, 2015

Never enjoyed the process of researching and buying a new car, the bargaining, the sales pitch, blah blah blah...Joey Demilio was my salesperson and he made the process of purchasing a new vehicle painless, from the first phone I made to inquire about the vehicle and to driving off the lot with my new car. Thanks guys and I love my new car!

New Honda buyer

May 4, 2015

I don't usually write reviews - time consuming. But my husband & I have now bought a second vehicle from Suburban. Our sales associate this time was Steve Nowel, (#248-477-1700). He was very informative & intensely dedicated to making sure that we got the exact Honda we wanted. Even when he had several other customers needing his attention, he made made sure that we had all our concerns answered and personally got other associates to finish handling our transaction. We would recommend Steve to anyone.

JJYez

May 1, 2015

Quick, professional, efficient. Needed 1 additional service due to mileage, that I had not planned on. Was still in and out in an hour. Pilot continues to run like brand new.......

redroller1

Apr 28, 2015

Recently purchased a new vehicle from this dealer. The experience was very positive. Our salesperson, John Butler was very accomadating, friendly and knowledgable. I would recommend this dealership and John Butler to anyone in the market for a new car.

atravelingsloth

Apr 24, 2015

We have leased many Honda's from this dealership and wouldn't go anywhere else. Great experience. Treated with respect and care to get us the best deal to fit our budget. Ask for Steve. He's GREAT!

Elaine B.

Apr 15, 2015

My experience at Suburban Honda has always been outstanding. I would highly recommend my salesperson, Marvin Wilson, who is professional, knowledgeable, and extremely courteous. I am a returning buyer, and I have never seen a dealership so focused on the customer. All of my questions were answered, and when it came time to close the deal, the efficient finance staff (especially Connie Evans) thoroughly explained the content of the documents to be signed. I am happy to be able to share my experience in this review.

phyllis

Apr 15, 2015

I came to Suburban Honda because of a call from Steve.He helped me find a pre-owned 2013 Honda Accord which I am very happy with. Thanks Steve you did a good job helping me with a few minor details,

CMG

Apr 2, 2015

Thanks Again Bob Spurgeon you did a SUPER job on both of our Hondas

Mark

Mar 28, 2015

Exceptional customer service. Polite, Prompt and efficient. Great shuttle service to and from work. Much better than other dealerships outside Oakland county.

Vinayak

Mar 17, 2015

Steve is a great sales person with a good understanding of cutomer needs. Got the best deal at the dealership I would highly recomend Steve for your sales consultant at Suburban Honda Farmington Hills. Joe and Karl worked really well with our paper work and gave us a best finance option. I am loving my new Honda Accord Sports 2015. Thanks a lot!

buying dad

Mar 5, 2015

We bought a new Honda Civic for our daughter from Joey Demilio. Joey did an excellent job of answering our questions in a quick and timely matter and made us aware of a great deal on this car.

NewCRV

Mar 4, 2015

This is the second Honda we've purchased from this dealer and had an excellent experience again. John Butler was a courteous, knowledgeable saleman and made the experience smooth.

TV and GV

Mar 1, 2015

We just had our transmission replaced at Suburban Honda in Novi. Our service representative Bob MacKenzie did an outstanding job. He presented options that better met our available funds. He kept us up to date on the progress of the replacement and was flexible with our schedule. We have been pleased with our purchase of a Honda Odyssey and we have been pleased with this dealership and the service there. Bob is the type of person that makes a dealership or business successful.

Ed , S

Jan 30, 2015

worked with Corey Worthen in sales, was very please with him in all phases of buying our new Honda..

QL

Jan 26, 2015

I have been there for car service twice, very nice staff!

KR

Jan 11, 2015

After a very disappointing experience at a different location I was hesitate to give the Suburban group another chance. I called and spoke to an internet rep named Eileen, she was so apologetic and caring, I decided it was worth a shot. She assured me that the sales rep she placed me with was great. From the moment I met John Butler I knew her promises were not going to let me down. John was very professional and listened to all of my concerns. He addressed each concern with excellence and I drove away in a great vehicle that I love. I couldn't be happier :) I am so happy that Eileen's expertise and confidence in her team convinced me to give this location a chance. I drove an hour and a half to the Farmington Hills location and I am now a LIFETIME customer. Well worth the drive! Take the time to stop in and see John and the rest of the wonderful team!

Mad Max

Jan 1, 2015

Honda service is fast and efficient. The service is always great and the wait is never long. I never take my vehicle any place else.

Frank Liu

Dec 29, 2014

I bought a used car here. people here are professional, and the car is good. So you can choose here.

Mini Van Man

Dec 27, 2014

This was the 4th time buying a car from Suburban. Everything was done over the phone until delivery and payment of the vehicle. They made the entire process easy and enjoyable. They treated me professionally, friendly, and did what they promised. My sales person, Derrick Kyser, was the best I have had in my 10 years of dealing with Suburban Honda.

Marc the "trainer"

Dec 20, 2014

I recently purchased a car from Suburban Honda in Farmington Hills,MI.An experience worthy of sharing,should anyone be needing and shopping as well.There's three expectations and qualities I believe are vital as part of the sales process.Mike Siwicki,my salesman was courteous,honest and accommodating.He provided the assurance I needed to know for making my purchase a good-dependable one,which I'm enjoying everyday.I wish the same for you!

Dr Pradeep Prabhu, MD

Dec 17, 2014

Bob Spurgeon is an excellent service advisor and takes great care of my car servicing and repairs. gives me good honest answers.

Phuong Dang

Dec 11, 2014

Derrick Kyser is very nice and professional. I helped me to find a great car. He took care everything as I needed. I strongly recommend Derrick Kyser as a great sale person.

hawke171

Dec 9, 2014

John Butler is a pro and a man I trust to help me lease the right vehicles. We now have three Hondas and an Acura...all from John.

Mike

Dec 9, 2014

John Butler is a true professional and a man I trust to help me lease the right vehicles. We now have three Hondas and an Acura...all from John.

Gabriel

Dec 5, 2014

In November 2014 I purchased a certified used Honda Pilot from Suburban Honda in Farmington Hills, MI. The service was great and the salesperson, Fraser Mitchell, was friendly and professional. I would recommend this dealership to anyone who is interested in purchasing a Honda car.

Donald

Nov 20, 2014

Steve Nowel was totally professional in his dealings with us.

David F

Nov 16, 2014

Our salesman, Steve Nowel, at Suburban Honda in Farmington Hills, MI, was very professional and informative. We got a very good lease deal on a 2015 Fit EX and were, overall, very pleased. We like the dealership and its service department and had previously purchased a few cars from them in the past. We are also, so far, very pleased with the Fit, but, of course, we have only had a few days with it so far. Good job Honda!

Cho

Nov 14, 2014

Our sales man, Derrick Kyser, was kind and nice. First time-buying a new car in USA was very complicated and confused, but his good advices made a good business.

Hanadi

Nov 12, 2014

It was a great experience. Mike Siwicki was an awesome salesman. He was very professional, helpful, and friendly. I will definitely work with him again in the future. Thank you for the excellent and fast service.

Gary Ehlers

Nov 11, 2014

Salesperson Joey Demilio was very helpful and explained the vehicle thoroughly and answered every question. He took his time and we never felt rushed. He gave us good feedback and options to consider. We were never pressured during the process. He showed and explained every feature. Very good experience for sure.

Gwyn

Nov 11, 2014

The people at Suburban Honda are all very friendly. John Butler is a great guy who listens to what you say, takes it in and then finds the best choice for you. He also really works with you so when you walk out, you feel good! What I really like best about this dealership is once your out the door, they do not forget you. I have gone back a couple of times and each time John treats me the same. Not like some dealerships, when you walk out you really never see that sales guy again. I would highly recommend John and also Suburban Honda. A very unique group of people that really put the effort in to please the customer! We liked them so much (and of course the car we bought) we went back and bought another car within a couple of weeks! Thank you John Butler and Suburban Honda!!

Charlie Boss

Nov 1, 2014

My experience with Marvin Wilson was the easiest purchase of a vehicle I have ever made. Marvin new his stuff and was able to explain the benefits of purchasing a Honda. I have driven a Honda for 10 years without any major problems. So after considering other Brands, I ended up right back where I purchased 10 years ago. I would suggest to anyone looking for a Honda to see Marvin at Suburban Honda.

Happy Pappy

Nov 1, 2014

I purchased my 2006 Honda Pilot used from Suburban a little under a year ago. The Sales guy wouldn't negotiate with me which took all the fun out of buying the car but that was the worse I have experienced with this family of companies. I live less that a mile from Lafontaine Honda and will never go there again now that I have found Suburban. The Suburban team is fantastic, accommodating, and just flat out awesome, I don't even have words to explain how much they have done to ensure my server experience with them has been positive. I trust them implicitly and will always take my truck to Honda Suburban for all of my service needs.

Sam

Oct 25, 2014

I have always gone to this dealer for service to my Honda Accord. They diagnose the problem and then recommend appropriate parts, when possible. They always are very polite and have kept their promise all the time. I have previously tried 2 other dealers for this and other cars. Their service quality is nowhere near that of Suburban Honda of Farmington Hills, Michigan.

M.Demirkurt

Oct 23, 2014

had a very good experience at Suburban Honda. The folks there were very friendly, nice and knowledgeable I will always go back to this Dealer.

Jason & Nancy

Oct 10, 2014

Barry was so helpful and smart and had us in a new car quick. He was such an expert that we had no hesitation making our decision. It was all due to his high level of experience that we did buy here because we actually just came in to browse and not buy but he changed that and we bought because he made us understand it was the right decision to make! BEST GUY EVER!! Yahoodiii

Builderk

Oct 9, 2014

Marvin was great. Because I currently leased Honda Accord, he was able to do everything, but signing, by email and text. Saved me time and energy.

Odyssey_15

Oct 9, 2014

The buying process was very easy with no surprises. Pricing was negotiated through the internet sales, and only went to the dealership to look at color choices and a quick test drive. Everyone at the dealership was friendly and helpful.

Grayson

Oct 7, 2014

Everyone very friendly and helpful at Suburban Honda. Joey was great! He made sure everything was perfect and that we got the best deal!! Thank you

Farmington Hills

Oct 6, 2014

All of the service personnel are friendly and courteous. Particularly, Bob Spurgeon at Suburban Honda is a wonderful service rep and has been taking care of our Honda Pilot 05 from day one. I always get a good price and great service. I can also get my work done privately while I wait for my vehicle.

Shashank Moghe

Sep 25, 2014

My contact person at Suburban Honda was Joey Demilio. He has great expertise in used Honda cars and helped me all the way in making a great deal on a 2005 Honda Accord. Friendly, suave and goes beyond the call of duty to help customers. I have had an amazing experience so far at Suburban Honda, especially with Joey. Just walk in, and ask for Joey. As simple as that!

Fei Lu

Sep 24, 2014

I think this dealer is very good. I think John is very nice. He helped me to buy a new Honda Civic in 3 hours with 0 down payment. I am very happy. I would like to recommend them.

CarolinaGal

Sep 20, 2014

The waiting area could use a more "Homey" feeling. It's kind of stark and very bright. More comfortable seating.

Sabah Danou

Sep 20, 2014

I am very satisfied with your service and your staff efficiency. Also with the comfort of your facilities.

Charlie

Sep 18, 2014

I just bought a 2009 Honda Accord V6 from Suburban Honda. Working with my salesman, Joey Demilio and colleague Eileen Epstein made the purchase experience simple, easy, and professional. I'm very satisfied with Suburban.

Chantay Epps

Aug 29, 2014

My services awesome and was done in a timely fashion

MWAZ

Aug 19, 2014

Bob Mackenzie did a great job assisting me in finding replacement tires for my Honda. I appreciate his honest opinion and professionalism. Excellent work, good prices and the my vehicle was washed after service. Thank you all at Suburban Honda.

MSnyder

Aug 15, 2014

I recently purchased a used vehicle with Suburban Honda. Overall I had a great experience working with my salesman Joey Demilio. From the time I arrived at the dealership to the time we closed the deal I never felt any pressure from them. We were able to come to an agreement on the price quickly, complete the whole deal and have my car ready to drive home in a little over an hour. Thanks for the easy process Joey and the Suburban Honda team!!!

Akinyele

Jul 31, 2014

As a first time buyer, Marvin Wilson was helpful laying down my options based on my budget. Gave his recommendations while respecting our decisions. Pretty good service overall.

Ratish

Jul 3, 2014

The folks at Suburban Honda Farmington Hills had always been friendly, polite, and professional in their service. I have got to interact with couple of folks and they had always been considerate in explaining and taking the time to understand your request and not rush you through. I have done all my service for my honda crv here after I bought it 3 yrs back, Marvin at the sales side had been one of the wonderful sales man, compared to the other show rooms where the sales person would just try to shovel up their numbers through your throat. I recently had been there for test driving an another vehicle, even when I finally went with something else (another brand) our conversation closed on a friendly note, whereas in other showrooms I have seen how quickly their behavior would change when they learn you are not a potential customer anymore.

Florin

Jun 9, 2014

My last visit at suburban honda haven't been to pleasant but the biggest fault for this is my insurance company (AAA) because their ways to process my claims were to slow. Other than that I have nothing to complain and as long as I'm going to own this Accord this is going to be the only place where I will do the maintenance of this car.

Pat

Apr 20, 2014

Joe the salesman, Bob and Shawn in the service department have always given great service.

rrembrandt

Apr 17, 2014

I purchased two cars from this dealership and I do all my maintenances there too. very satisfied. and I frequent this dealership for service and ease of mind when it comes to customer service and quality of work.

Vijay Vakulabharanam

Mar 20, 2014

The service was very friendly and very fast. The waiting area was comfortable. There were plenty of WiFi available but none of them worked.

Carolyn

Feb 20, 2014

I had stopped at a gas station and noticed that a light was on on my dashboard. I had never seen this light before, and did not know what it was telling me. As I walked out of the station store, I noticed a man walking in who had the Suburban symbol on his jacket. I asked him if he worked at Suburban, and he said yes - he was an assistant service manager (Joe Kinast). I asked him if he would mind telling me what the light was. He was very willing to help. Not only did he look at the light, but when it turned out to be the tire pressure, he went to his vehicle and returned with a tire gauge. He checked all four tires (of course the culprit was the last one!) and even found the nail. I immediately went up to the dealership and was promptly taken care of. I had plans to meet a friend before it would be fixed, so they made arrangements to leave the vehicle outside when it was finished and allowed me to take care of payment, since the dealership would be closed when I came back. Bob in the service department always takes good care of me. I was spared waking up in the morning and finding a flat tire when I went to leave for work. Thanks Suburban for the excellent customer service.

Josephine Lee

Jan 18, 2014

I have been a customer of Suburban Honda in Farmington, Michigan for 11 years now. I will continue with "THIS DEALER" and here's why. Not only is Honda an Excellent Automobile, the People at Suburban Honda are Caring, Loyal and filled with Integrity! Therefore, when I find something that works,... I stick with it. That's what Suburban Honda in Farmington, is to me. "Special Thanks" goes to Mike Siwicki. Every time I do business with you, I leave "Completely Satisfied." I will continue to be "Your Customer" in the years ahead. Sincerely, Josephine Lee

graceo

Jan 15, 2014

My family has leased quite a few cars through John Butler from Suburban Honda and each time the service has been excellent! So, that's why when it was time for me to to get my own car, I called him. John Butler really helped me through the process with father-like patience and advice. When deciding on a model within my budget, he told me exactly which features were/were not included and how much per month each model would be off the top of his head so I could easily make a decision about which one I wanted. John was incredibly accommodating and generous and I cannot thank him enough!!

sraw

Jan 9, 2014

Marvin Wilson is an excellent sales person. He is very cooperative and friendly. I purchased the 2014 Honda CR-V EX and Marvin was my sales person at Suburban Honda. Marvin was very helpful in the negotiation process especially that I had to turn in a lease car as part of the deal and Marvin worked it all very well. Unlike other sales I've worked with before Marvin is honest and trustworthy, he will not play with numbers in front of you instead he will explain the total cost and payments in a straightforward manner. I am very glad that Marvin was my sales person and I believe I got a good deal because of him. I strongly recommend him.

HondaFan

Dec 30, 2013

I recently moved to Chicago from Royal Oak and will continue to make the drive back because of the quality of service and repairs. Everyone does a great job at Suburban Honda Service. Bob Spurgeon handled my service last week and had me in and out for a BG cleaning service in less than 45 minutes. The service is great at Suburban Honda!

fp

Dec 7, 2013

I can not believe they have a sales person like this working for them. The guy started to get borderline harassing. I appreciate him calling me back right away after an inquiry about a vehicle they had. I told him when I might be in but couldn't say for sure what time. I just gave him two days I might be able to make it. He called me one night to see if I was coming in. Called me the next morning and also texted me. Emailed me twice as well. When I finally got there, he was not all that friendly from the get go. He wasn't rude, just not a personable guy. Upon looking at the car, I noticed some things were broken and I brought these to his attention. He told me "well what do you expect from a car that old?" I thought the point of buying from a dealer was so that obvious things that need attention would be fixed, and that's why you tend to pay more from them because they take the time to fix these things before selling them. I also researched the value of the car through several reputable places. At best the sticker price was $2000 over what it should have been. And at worse, $3000 over what it is worth. And these prices are for a car that is in perfect condition. Upon revealing this to him to start a bargaining point, he immediately got very argumentative with me and told me how he could get that sticker price at an auction. So, I told him to take it to one and I walked out. Not a professional salesman at all, and apparently not one who wanted to make a sale. Definitely would not go to this dealer again.

Shankar Subramanian

Nov 27, 2013

Julie Danielson the Service Consultant was very helpful. The requests made were heard in detail by Julie and the service was performed in a very organized manner. The updates were provided in a timely fashion and is very much appreciated. Overall a very customer focussed attitude of the staff and the friendly ambience gives this facility a A plus.

Happy Customer

Nov 14, 2013

Made my appointment on line (very convenient!). Was received into the service area quickly and the service staff was very friendly. I was sent a text and received a phone call when my car was ready for pick up. The service counter employee was bright & cheery. She helped to make the overall experience great!

Odyssey Lover

Nov 3, 2013

The service was very friendly and very fast. The waiting area was comfortable. With your available Wi-Fi, I was able to keep up with my work responsibilities.

Cooper

Oct 30, 2013

I decided to take the plunge and get a new car for the first time in 8 years. My old car was a Honda Accord Hybrid and I was determined to stick with the brand I love. My salesperson was awesome, diligent and kept me informed. I filled out my info online and all I had to do was come in and sign the papers! Great experience at Suburban Honda - and great car!

Cadillac fan

Oct 10, 2013

Located a 2010 Cadillac SRX online and sent an e-mail conriming availablity. Joey Demilio answered or found the answers to all of my questions and concerns about the used vehicle. Drove to Suburban from Cleveland, test drove the car, inspected the inside & out. Very favorable price...paid cash and drove away wioth the car & title. Quick, comfortable, direct dealership.

salam zayer

Aug 13, 2013

bought my MINI today really happy with my purchase . the process was smooth and easy RAJ P. was my salesman he handled my paper work very efficiently . was out of the dealer and on my way home pretty fast over all very satisfied with my shopping experience .

MicheleTigersFan1

Aug 7, 2013

I have been having my Honda Pilot (2008) serviced here since we bought it (in Indiana). Bob Spurgeon is the best service advisor I have ever dealt with, at any dealership, in any state. He is friendly, knowledgeable and honest about what truly needs to be done on your car. I will never go anywhere else as long as Bob Spurgeon is in the service department!

SonjaW

Jul 24, 2013

I contacted Suburban Honda to check out a couple of used cars I saw on their website that I was thinking of purchasing. The first thing that bothered me was when I came in to ask for the person who I had spoken with on the phone, I was immediately turned over to a different sales person. The particular person I dealt with would leave his desk for long periods of time, leaving us waiting, and his manner was HORRIBLE. He was your typical shady type salesman, the type I DONT deal with. Due to his demeaner, mannerisms, insinuations (regarding the condition of my vehicle for trade-in), and tone, I chose to never deal with this dealership again. I had been told previously that they had a bad reputation, but gave them the benefit of the doubt first. I now agree.

Linda Friedland

Jul 4, 2013

Suburban Honda has been servicing my Honda Odyssey for the last 13 years. This dealership fixes things right the first time. Julie Danielson is my go- to person. Half the time, she is able to answer my questions over the phone. While she has been forthright in explaining that she cannot provide a diagnosis over the phone, after numerous calls over the years, I gotta say that Julie has never been wrong. I go to Will when Julie is not there. He does not have the same experience that Julie has, but he never hesitates to get back with me with the information that I need. I routinely check Julie's and the attending mechanic's advice, by going to other service centers (usually to look for a better price) and I can confirm that Julie and Suburban Honda have always been straight with me. I have been feeling pressure to buy American, but I have been hesitant because this dealership treats me so well. From free rides to work during service, to doughnuts and coffee, to free WiFi, I am always made to feel comfortable.

MKlos

May 14, 2013

At 54, I am glad I finally bought a Honda. I not only love my 2011 Pilot (bought new) but I love the Service Department at Suburban Honda too. Since I live in the Detroit area I know many think I am a traitor but I also own a GM Equinox SUV (2012) a GM Cobalt (2008) and Ford Focus (2010). All are pretty good but the Honda is truly GREAT. So is the dealership. I only go for oil changes and scheduled maintenance but they never seem busy (a good sign). I get in, get it done, have a cup of coffee and a muffin, and am done. All at a fair price. I will buy another Pilot unless they stop making them.

Bombe

May 7, 2013

Prices could be a little lower or offer more coupons Which don't expire!

David

May 3, 2013

Good experience, job was completed as promised with no surprises. Price was as quoted with good follow up by Bob Spurgeon.

Honda Car Enthusiast

Apr 27, 2013

I went to lease the new 2013 Honda Accord LX Sport. The sales person who helped me was Raj Pillai. He provided fast, professional service. I got the car I wanted at a great price!

punkydu22

Apr 24, 2013

The process was easy and evryting was easily understandable.

Eileen

Apr 23, 2013

This was the first time using your dealership. I was quite surprised; it was above all of my expectations. I will be back! Eileen McDonnell

doctor

Apr 12, 2013

pleasant staff to deal with when having work done.

adamlutty

Apr 11, 2013

Overall, I've had good experiences with Suburban Honda. The buying process was pretty easy and the salesman was excellent. So far, the service department has been excellent. They are very courteous, clean, and efficient. The facilities are awful. Everything is old and dirty inside the showroom. In fact, I think the service department is cleaner than the waiting area.

Honda fan

Apr 11, 2013

I liked the fact that my service write up person explained to me what may need to be done in the future for brakes and tires.

mabbds

Apr 11, 2013

The service was excellent. My only complaint is with Honda and the tires they supplied with the vehicle. I have a 36 month lease and 30 thousand mile tire life. The purpose of a lease is to not have to put tires, brakes, exhaust etc. on the vehicle before turning it in on another vehicle.

Honda Odyssey lover

Apr 10, 2013

I took my van for the recent airbag recall and I was impressed with their overall service. I didn't even have to wait for long so that's another ++.

HONDA

Apr 8, 2013

I enjoy the fact no one ever tries to pressure me into service I don't really need or talk me into a newer vehicle.

No nickname

Apr 5, 2013

Have purchased and serviced 3 vehicles at Suburban Honda. Always receive great service.

Driver

Mar 30, 2013

Great Service is what keeps me coming back. When I purchased they worked to come up with a price I would except.

Randy

Mar 30, 2013

Julie Danielson is exceptional! She carefully reviews all aspects of the repair. If unexpected things come up during the service, she provides a concise overview of the impact of waiting. Additionally, if possible, she provides alternatives.

Dulcimer

Mar 27, 2013

Bob in Service was helpful and professional. I was waied on promptly upon arrival. He called when my car was ready and it was in much less time than I had anticipated. The recall repair was not needed on my particular vehicle.

Enhineer

Mar 27, 2013

The sales person was extremely professional and very helpful. The staff overall were very freindly. The problem was waiting for about 4 hrs. To sign the papers. There was not enough financial managers to deal with all the customers.

Michele L

Mar 27, 2013

In all my years of driving and visiting dealerships in multiple states, I have found that Bob Spurgeon in the service department at Suburban Honda goes above and beyond for his customers every single visit. He is the reason that I bring my Honda to Suburban, even though it is further than other service centers.

Honda Fan

Mar 23, 2013

Regular scheduled service has kept my Odyssey trouble free for 118,000 miles.

Civic Mind

Mar 21, 2013

They deserve to be on the list of Detroits Best Honda Dealers...

Honda junkie

Mar 20, 2013

It may be routine for the service department to check your tires and alighment, but I was not aware of this practice. It would have been nice to have the service agent explain the practice before offering a wheel aligment.

Big Jim

Mar 19, 2013

Excellent delivery of requested services, ONE HOUR ahead of promised time!

Lawyer

Mar 19, 2013

Always take my car here for service. Jennifer christy assisted me and was professional, friendly and very knowledgeable.

not applicable

Mar 16, 2013

Squeaks and creaks can be difficult and frustrating to locate especially when there are more than one. My vehicle is once again sqeak free thanks to your service department. They even included an explanation of the cause. This is why I only have my Hondas serviced by Suburban Honda. Dr. Richard Spinale

Honda civic

Mar 8, 2013

Things were taken care of quickly and everyone was nice. I was in and out in about 20 minutes.

Reno Guy

Mar 5, 2013

I came in to use your 16 point oil change coupon ($16.95). It ended up costing me over $330, although I'm not complaining. I take very good care of my 2007 Honda Civic EX, and I'm glad these other services were pointed out to me.

Happy Honda Owner

Mar 3, 2013

We met Joe on day 2 of our car shopping efforts. He was courteous and helpful, taking the time to listen to what we needed before recommending a couple of options for us. A couple test drives later and we were signing the paperwork for a new Honda Accord. Joe made the process a pleasant one. My wife and I both felt comfortable as we were treated with respect and courtesy. If anyone has any worries about buying a new vehicle, Joe can make you feel much better about the process.

judec

Feb 27, 2013

Just leased another car from them and the process was way better than the last time. My only suggestion is that the surprises at the end with the add-ons should be added in with the price before because if they are so good to have they need to be included!

Honda owner

Feb 26, 2013

I was immediately greeted by a maintenance staff person and I was asked why I came in for service. The detailed maintenace that would be performed on my vehicle was explained and I was told I would receive a call if there was any additional work that needed to be performed because I went to have breakfast while my car was being worked on. In the middle of breakfast, I received a called that my car was ready and no additional work was needed. I couldn't believe the work was done so quickly. When I arrived, my car had been washed and the paperwork was ready for me to pay the cashier. Another great experience at the service department at Honda.

brandstman

Feb 25, 2013

This is my 3rd car I have leased from Suburban Honda. I am completly satisfied with the entire process. They make everything so easy and enjoyable throughout the entire process.

Don't have one

Feb 22, 2013

My experience was very positive compared to the way I was treated at Sunshine Honda in Plymouth. Needless to say Suburban has my appreciation and business.

2001 Odyssey

Feb 13, 2013

My 11-year-old Honda was overdue for an oil change, plus the recent cold weather sapped what little power was left in the old battery. When I had to have the car jump-started, I knew it was time to have this work done, and Suburban Honda was able to fit me in to their busy service schedule the same day. They did the service, washed up my car and got me out in only about 30 minutes. Good job all the way!

Adder

Feb 8, 2013

The Suburban Honda Dealership is 35 miles away, but I wouldn't go anywhere else for service on my vehicle. I even drive there for my oil changes! Thankfully, it is only a little out of my way from my workplace. No one wants to have their car serviced, but Suburban Honda makes it a pleasure. Friendly people, coffee, car wash and a lovely gentleman who drives the courtesy van. Well done!

eljay

Feb 8, 2013

service is always good especially Bob Spurgeon. he always does his best in helping us d customer

Donna

Feb 3, 2013

I had great service, Thank you for working me in. I didnt have an appointment. and The lady who waited on me fix me in. I was had an oil change and my tires roated and I was done in less the an hour. Thank you again for your great service.

Bean counter

Feb 2, 2013

Kudos to Julie in the service department, she is always helpful and willing to spend the time to explain what maintenance items mean and how critcal they might be. In addition, when I come in for oil change/tire rotation I typically get in and out in less than an hour and quite often within a 1/2 hour. This dealership also has convenient service hours.

Patrick

Feb 1, 2013

Our salesperson was very knowledgable and extremely helpful in assisting us with our new car purchase.

Harish

Jan 31, 2013

Visited the dealer for an oil change. Bob was very courteous and helpful. Got the job done as promised on time.

Chang

Jan 30, 2013

Jennifer was awesome, excellent customer service skills. I had a wonderful experience to have my car repaired.

Harish

Jan 30, 2013

overall experience with the service was very good. I would recommend this dealer for car service to my friends.

Civics rule

Jan 24, 2013

Always a great experience, no surprises, top quality, timely

AirCav

Jan 23, 2013

My service experience was easy from the very beginning. I called and made an appointment and took my Accord in the next morning, everything checked out fine and we just scheduled an oil change. In looking over the car they discovered the cabin air filter could use replacement. They came to me with the filter so I could examine it and asked if I would like it changed, giving me the choice and no hidden costs later on.

Lynda

Jan 22, 2013

The people I come in contact with are always very courteous and helpful. It seems that this one of the rare businesses that project the reason they come to work: to serve the customer. The prices are fair. When I am ready to purchase another car, it will be from them. I love going to my dealership!

nickname

Jan 16, 2013

Service was prompt and evereyone very curtious. Will recommend to others

chazII

Jan 14, 2013

Complete resolution required two visits but after review of the problem it was completely understandable. My transmission malfunction was a two fold problem source. Bob MacKenzie's attentiveness on both visits was appreciated and assisted in getting the problem resolved as fast as possible. I cannot express how grateful I am to Bob in facilitating an alternate source of transportation for both over night service visits. I shall just say that Bob MacKenzie's involvement in this situation reaffirmed that Suburban Honda is the right place for servicing and buying my next Honda. I can honestly say I have never had a bad experience at Suburban Honda since my first visit in 2004.

Jackie

Jan 13, 2013

You definitely want to go see Loren at Suburban Honda in Farmington Hills, MI if you are looking for a car. A new Honda, used Honda, or even another used car from the Suburban dealers...doesn't matter. GO SEE LOREN!! He will make sure you have the best car sales experience you've ever have.

Gus TGT

Jan 12, 2013

On time and good comunication such as advance notice by e-mail.

Suburban Honda

Jan 12, 2013

Julie Danielson remains your best service representative - a true asset to your company.

sullidan45

Jan 11, 2013

As always perfect in every way. Friendly personnel, straightforward approach to explaining warranty requirements, very fast turn-around time, and a smile on everyone's face.

Honda

Jan 6, 2013

Excellent experience with service for over 10 years and purchase of a certified used Accord.

julius

Jan 5, 2013

good service,friendly staff,good facility.have my accord and odyssey for service yesterday and completely satisfied

Radio maker

Jan 5, 2013

Overall it was a good experience. The only problem was they didn't tell me to bring my valet key. I had to have my wife bring it. However, the service lady applogized and genuinely felt bad. Thank you!

Jules

Jan 4, 2013

I've been very happy with my vehicle since I purchsed it in 2008. The customer service I receive from Julie Danielson when I bring my car in for service is just outstanding. Because of her and her fantastic customer service, when I purchase another vehicle it will be a Honda. She is just the best of the best and an asset to Surburban Honda.

LEFTY

Jan 4, 2013

CONTINUE YOUR EXCELLENT SERVICE.IT'S ALWAYS A PLEASURE TO BRING MY CAR IN FOR SERVICE. YOUR SISTER DEALERSHIP,SUBURBAN MAZDA, SURE COULD LEARN PLENTY FROM YOU.THEIR SERVICE DOESN'T COME CLOSE TO YOURS.

P Kumar

Jan 4, 2013

Had to take in my new Honda CRV for regular maintenance. The process calling in to book an appointment to actually getting there and getting the service done was excellent.