Suburban Honda reviews

threeboy

Jul 10, 2016

Andrew Keller was great!We appreciate his help in leasing our new Honda Civic. His attention to detail, follow-up and honest approach made our experience at Suburban a positive one. We will definitely recommend him to our friends and when we are ready to lease/buy our next Honda and this dealership will be at the top of our list.Thank you,Christina and Toby Tabaczynski

Pilot, Barb

Jun 30, 2016

Mike was very helpful when I initially leased my Pilot and was even more so when I decided to purchase it. He made sure I saw the correct people to finalize the transaction. When next I want another Honda, I will be sure to ask for Mike Siwicki.

Linda Meyers

Jun 26, 2016

The dealership has a no hassle, no hard sell atmosphere. They were patient and allowed us to test everything we wanted. Everyone at the dealership was helpful and nice.

Jaga1983

Jun 19, 2016

I bought a certified preowned 2013 CRV from this sub urban Honda Farmington hills dealership., both of sales representatives - Joey demerit and Andrew Keller were so rude, arrogant and non polite ., I had a very worst response and did not get clarify for any of queries during my purchase ..Initially I thought I had a very good deal but later realized it's a crap deal and this certified vehicle is not trust worthy.. Once I bought the vehicle looking on service record got shocked by looking on front brake pads showing 6mm which is half way worn out(supposed to get it replaced) the new brake pads should be 11 mm and lot of paint scratches noticed later when I kept it on my garage. When I talked to Karl and Joey did not get proper response and they said they would replace when the brake pads are 5mm.. The vehicle I bought from this dealer ship is 6mm.. Though I did fully paid off without finance did not get any free bies like other dealerships nothing I got it from this dealership (not even a key chain) except the horrible experience with those two sales representatives (Joey and Andrew)., on the whole I am not happy with my purchase.. If I got the chance to return this crap certified vehicle I would go ahead and do it., I would not recommend any of my friends/relatives/colleagues to this untrustworthy - suburban Honda Farmingtonhills dealership

Llroumay13

Jun 16, 2016

Buying a new car is always a headache so when you have a salesman who is knowledgable and straight to the point in finding the car that you need, it is a big deal! Joey Demilio is that guy!! I have never had such a great experience buying a car and could not be happier with my new Honda Civic. He listened to what I wanted in a new car and helped me decide on the perfect one for me without dragging the process out. Thank you Joey!! I would recommend him to family, friends, strangers, anyone who wants a salesman they can trust.

Ted Canaday

Jun 11, 2016

I've NEVER enjoyed dealing with car dealerships... until 2007, when we leased our first Honda from Joey Demilio at Suburban Honda. He was so friendly, knowledgeable, and NOT pushy that we leased a SECOND Honda from him that same day. Yesterday, my wife and I leased our seventh Honda from Joey, and we will continue returning to him as long as we can!

Carguy

May 20, 2016

I see another person on here had a similar experience at a Suburban dealership. Bought an 2005 Acura RL at the Honda dealership but they told me I actually was buying it from Acura. That's weird right. I called on the car on a Thursday & the salesman said it wouldn't be ready until Saturday, said the car was being serviced & getting a 100 point inspection. I though great its being checked out real good. In the mean time the salesman is pushing me to buy the car that day(Saturday), when can you pick up the car? There's other people who want to look at it. I called service on Monday all they did was change the oil & wipers. It took 3 days to do that. I asked him if the timing belt was done & he said the person that traded it in said it was done, but he never got a copy of the billed from them? He tried texting her he said & she was not responding. I should have walked right there. The car had 104,000 miles on it but it was so dam clean inside & out I had to buy it. After all it is a Honda right! I decided to buy an extended warranty 25/25,000 mi. ($1100). Well good thing or so I thought. Well it needs service 4 months after I bought it. Rack & pinion is leaking & the driveshaft has a bad bearing (100 point inspection ay) which both would be covered. So I call the dealer rep that sold me the warranty & guess what, sorry the warranty was never registered, but they took my money though! Two days later I received the contract & signed it, FedEx it back. She then told me I was going to have to wait a month to file a claim per the contract. But Its already been 4 months! Well let me check to see if they can fix this she said! Week 2 no answer. Scam, scam, scam. ALL THEY CARE ABOUT IS MOVING CARS! WHAT A NIGHTMARE! Time for my attorney to take over. Don't do it!!!!!!!!

Kenny1234

May 12, 2016

New exactly what he was talking about and pinpoint the problem and we fixed it. Was very helpful allowing me to know what the problem is with my vehicle and what he recommended was exactly what he said

Hondalover

May 7, 2016

Great experience again with Joey! They had lots of choices. Joey was smart and clear what I had in my mind. No fuss, Walk in and out in less than 2 hours, could be earlier if we didn't forget the title and spare key.. But we drove home with a brand new car!! Got attentions and comments everywhere we went. All the agants were friendly and knowledgable. We will shop there again. Worth driving from Ann Arbor area. Absolutely Better dealership! Karl, the finance manager negotiated with HQ? to close my case. I had to owe the remaining balance to my 2years old civic.. But we wanted CR-V and we love it!! Not a good idea to trade in this soon but Great feeling when I ended up putting less money down and almost same payment price. Thank you so much for his efforts!! And he remembered us from a few years back sale with them. It was a total package of great customer service experience.

Veera

May 7, 2016

I had a chance to deal with Maureen Kelly to replace my Honda Civic Air Bag Inflators, and got replaced succesfully and the service was really good!

SKowaleski

May 5, 2016

Wouldn't recommend buying from their used cars. Worst experience I have ever had buying a used car. They forged the multi point inspection checklist that said everything on the car checked out and was good. Sold me a car with bent rims and Walmart tires On a Cadillac and then tried to charge me when they gave me another set of bent wheels with bad tires. Michelin exchanged my bad tires suburban Honda tried to sell me for $200. After spending $27k here they tried to squeeze more pennies out of me instead of worrying about retention and referrals. Don't buy from their used lot without taking it to a mechanic you can trust because Sean and Mike here fake reports just to get a sale. Very dissatisfied.

Annoyed Customer

Apr 28, 2016

I have taken my Honda to their service department twice now for simple issues. The first time for an oil change. Before I could get the car home the warning light came on and I had to turn around and go back. Thinking this was an isolated incident I returned, this time for an oil change and tire rotation. Again, before I could get my car home after the service was completed the low tire pressure warning light came on. By this time the service department was closed so I had to be there when they opened the next morning. If they cannot be trusted to complete simple services like oil changes and tire rotation with out problems why would you trust them with larger issues. I will not go back.

carguy124

Apr 27, 2016

They are fast, friendly, and accurate. The fastest and easiest car buying experience I've ever had. Our salesman Joey walked us right through the everything in no time flat and was very knowledgeable.

Robert Purtell

Apr 26, 2016

John Butler was outstanding in helping with a new car purchase and getting the deal done very quickly, and within the price that was good for me.

MyHonda2015

Apr 24, 2016

Service advisor was very friendly and knowledgeable . Completed the recall and oil change along with other checks within promised time. Explained the details of the inspection

jfr30

Apr 22, 2016

I returned to John Butler this year to lease another Civic as I had been so pleased with his help 3 years ago when I leased my 2013 Civic. He is friendly, polite, pleasant and very "up" on all that was needed to get me into my great 2016 Civic. A big "Thank You, John".

Mwillard

Apr 19, 2016

Steve Nowel and Suburban Honda were absolutely amazing! I was approved with and walked out with my new civic in the same day! I don't have much of a credit history, but thanks to the generosity of Suburban Honda, I was approved for my first lease. Steve had a great go getter attitude and was absolutely opened ears to any questions I had! Absolutely the best car purchasing experience I've ever had! Would highly recommend to anyone around my age for their first lease!

Ayman

Apr 15, 2016

The people working in this dealership don't know anything about business. They will ask you for totally unnecessary documents and then say no need for that!! Raj Pillai is a very inconsiderate and arrogant person who thinks that he is doing you a favor by just talking to you.They hid a scratch on the car that they wanted to sell it to us but it showed when the car was washed.

2ndHonda

Apr 13, 2016

Andrew Keller was very helpful in handling my purchase. Other salesmen in other places put pressure on a person to buy. Not so with Andrew. That's why I purchased my new CRV from him. He was a pleasure to work with.

Hendymom

Apr 12, 2016

I am enjoying my new car! Working with Mike Siwicki was a pleasure, not high pressure sales. I would purchase another car in the future.

New_Civic

Apr 12, 2016

Mike Siwicki made this a fantastic buying experience. He was genuinely low key, but at the same time provided me with all of the information that I needed to make the right decisions across the entire selection and buying process. Connie was great, too, in terms of cutting through all of the paperwork. Very professional all around.

W2K

Apr 10, 2016

Very helpful dealership. My last Honda was 20 years old and needed an update. They were very informative and helped me find a new one that would suit my needs.

Kamalesh

Apr 7, 2016

We bought our second car, Honda Odyssey at Suburban Honda in Farmington Hills, MI. This is the second time Marvin helped us a lot to purchase our car. He showed no hesitation to try out different color cars on a cold snowy day and take a look at the all cars in stock as we wanted. We took some time before purchasing this vehicle, however he always showed full interest every time we came to visit.Marvin provided exceptional customer service and so is the lady in finance section. Without their help we couldn't have made this purchase in a single day. We not only received the best rate for car but also for the finance.I always recommend all my friends to this store and some of them did purchase car here. Once again thank you Suburban to make our new car buying experience a good one.

jessicakainu

Apr 1, 2016

This is my second vehicle I've purchased from Suburban Honda. Derrick was great to work with. My biggest qualm is the amount of time I spent waiting though. I waited a half hour after I arrived the first day to talk about the car and this continued the next day when I wanted to negotiate, and when I was ready to buy. Too much waiting.I don't like salesmen very much but Derrick did a great job working with me to get me the car I wanted (2013 Honda Crosstour EX-L) at an agreeable price. He let me have as much time as I needed to drive, inspect, and overall feel comfortable with my purchase. I can't recall who helped me with financing but that process also went very smooth. I did purchase the windshield treatment at a discounted rate since I was trying not have any add-ons. I would highly recommend it, it's great in the rain.Suburban Honda is a bit out of my way but they've been able to supply me with two great Hondas now. I will definitely come back in the future.

CR-V-AWD

Mar 14, 2016

Jeremiah Smith was extremely helpful throughout the whole 2016 CR-V car buying process and provided my wife and I with exceptional customer service. He was very knowledgable about the car and patiently answered all of our questions in a friendly and courteous manner. However, I thought at the time that my purchase of the Tire & Road Hazard Service policy and the Diamond-Fusion Windshield Treatment and also the Interior Protection policy were overly expensive. I now regret that I didn't try to negotiate a lower price for them from the Business Manager, Joseph Janosky III. However that's my fault, not theirs.

Pearl

Feb 26, 2016

Our family moved here a few years back. We needed a reliable car that we could still drive long after we've paid it in full. Back where we came from, we had a car that was as old as my younger son (mid 20's) and it still runs. We knew which brand to buy. We walked into Honda Suburban and test drove a Honda Pilot. Steve Nowel was very helpful. No pressure, just answered our questions. He helped with all the needed papers and even with getting a financing. We drove home the Pilot. That was almost three years ago. 2016 Feb, our second car broke on us. We needed a car, but not quite ready to buy another one. We walked in to Honda Suburban, looked for Steve and told him what we needed - An affordable yet reliable car, and one that we could drive with confidence even with the snow in Michigan. A leased Honda CRV came home with us that day. Again, Steve was helpful and straight forward.

Tom R.

Feb 22, 2016

I bought a Civic for my daughter after I looked at many makes and models. Andrew listened to all my needs, cost, safety, style and performance. He thoroughly knows the product and explained all the benefits of the car and the Honda Sensing package. It made a very tough and stressful decision very easy in the end and I feel great about the purchase and her safety. Thanks for your help Andrew!

Valerie

Feb 16, 2016

This is the first time that we have purchased a new car and Andrew made the experience a great one!He was kind, knowledgable and patient with all of our questions. Absolutely no pressure - which was a big plus for us! Joe was also great to work with. It was a good experience all the way around!

JoeB

Jan 24, 2016

John did a great job of making us comfortable and providing a good experience without pressure. Everyone did a great job on working on price and a great rate on our loan. Would recommend!

bapi reddy

Jan 22, 2016

Steve did an excellent job getting the good deal for 2013 Honda Civic Pre-owned certified vehicle. He was very courteous, friendly and had lot of patience to provide the explanation on each and every detail. Also he used too follow up with me regular on the status of my loan and insurance. He was prompt in keeping ready the documentation, vehicle cleaned up etc.. It was nice and I recommend to meet Steve you are walking into Suburban Honda for a vehicle.

Jayptp

Jan 18, 2016

Steve did a great job getting me a fair deal in a 2016 odyssey. He was very friendly and extremely helpful, knowledgable, and most importantly, honest throughout the whole process. Definitely recommend seeing Steve if you are in the market for a Honda.

Bonnie

Jan 7, 2016

This is the 3rd vehicle that I have purchase from John Butler, he's always been very kind, pleasant, knowledgeable, courteous, helpful and, honest.I would definitely recommend him to anyone that is in market for Honda.

prelude9185

Dec 28, 2015

This was my first experience buying a brand new car. Derrick made it easy for me to understand the whole process, including how to transfer titles and insurance. He was most helpful and would not hesitate to answer any questions that would come to mind about the vehicle and the car buying process.

Tjcatm

Dec 24, 2015

We worked with Steve Nowel to find a used car for my daughter and the experience was fast and fantastic! They brought up every car in our price range and even offered to bring cars in from their affiliated dealerships. We had a great time and took home a phenomenal car at an outstanding price!

HondaCRV

Dec 15, 2015

August '15: Stopped in to this dealership to check out the CRV. Derrick Kyser showed me CRVs from three different model years (2015, 2014, 2013). Test drove them all evening long (after Derrick washed each one). I was seriously looking to buy but still researching different car choices. After my visit Derrick followed up with just one text message indicating his availability and desire to help me find the right Honda. Fast forward to Dec. '15 - when I finally decided to focus my car search on a certified CRV EX-L. Checked out several cars at different Honda dealerships online, but those dealers were not close to my home. Text Derrick about one specific CRV in their inventory - he quickly responded he was available to meet me at the dealership the following evening. Upon arrival I was disappointed to learn my first choice was sold (and also disappointed to learn this dealer's online inventory was a bit out-of-date) but the second CRV Derrick recommended I test drive was a low mileage, certified 2012 model. I was pleasantly surprised I liked it - and it has since worked out to be a solid replacement for my 2004 Saturn Vue. I liked that Derrick understood my driving needs and respected my financial limits. But... what I didn't see the need for was to be introduced to his manager - why on earth do salesmen still do this to motivated buyers? Anyhoo - I now have a great car to drive and enjoy, and it's my hope that future service visits to this dealership will be positive, as mentioned by many of the other reviews on Suburban Honda.

mc

Dec 14, 2015

I got oil change done for my vehicles and it was very nice experience. I was given estimate of work and job was finished timely, multi point inspection was also done with car wash. Will come back again for major maintainance jobs and other repair needs.

Michigan family

Dec 14, 2015

My husband and I just purchased the 2016 Honda Pilot and we LOVE it! Our salesperson, Andrew Keller, was very helpful. In the past we've dreaded car shopping because of high pressure sales and this experience was completely different. We highly recommend Suburban Honda!

Kate 2015

Dec 12, 2015

When Suburban Honda did not have the particular Honda Civic Hybrid I was looking for in stock, I figured I'd have to look elsewhere. But Andrew Keller went the extra mile, contacted every Honda dealer in the state (and surrounding states), and made sure I got just the car that I wanted! This is the 5th Honda I've purchased, and Andrew is the most pleasant, professional, knowledgeable and helpful salesperson I've dealt with.

SM and MM

Dec 11, 2015

We worked with Jeremiah Smith for the purchase of our new Honda Odyssey. The experience was wonderful from beginning to end. Likewise, the experience with Joseph Janosky was very pleasant. Both Jeremy and Joe were informative and helpful but not overbearing. Overall, we had a great experience with the staff at Suburban Honda in Farmington Hills, MI.

Geoff Goodfellow

Nov 26, 2015

Jeremiah Smith was the the employee who dealt with us. His manner, his demeanor, his courtesy and his helpfulness made it a total pleasure when leasing our 2015 Honda Civic.I have dealt with dealerships before and felt as though I was being squeezed through a Mangle.No only the highest plaudits for this man and the Dealership, Suburban, for whom he worked.

PaulD

Nov 21, 2015

Our company was in need of a new fleet vehicle for our Sales Team.We visited Suburban Honda in Farmington Hills where we were greeted by Andrew Keller.After explaining our need, Andrew recommended the Honda Odyssey EX. He showed us a vehicle on their lot and carefully and patiently explained all of the features and responded to our inquiries.Andrew s product knowledge, combined with his polite and courteous manner resulted in the sale. We will return to Suburban Honda for all our scheduled maintenance and any future vehicle needs. Thank you Andrew!

MarioG

Nov 20, 2015

Purchased our 2015 CRV EX AWD.We highly recommend our salesperson Jeremy Smith.Very professional and fair.Very nice and clean dealership.This wont be our last vehicle from Suburban Honda.

Hakim1016

Nov 18, 2015

I have purchased and leased my honda at this dealership. Marvin was great. He was very clear and detailed. He was patient with all our questions. We were very happy with his service and definitely recommend him to others

buyer1234

Nov 17, 2015

My family has purchased many vehicles from Suburban and every experience has been exceptional. I cant thank the team enough for getting my wife and I into our new Pilot! It is a wonderful ride from a great group of people. Thanks Steve and Raj!

Grandma03

Nov 16, 2015

My salesman was polite along with being very helpful in finding the perfect car for me....This is my second car from Suburban Honda and will continue going there...Thanks again for all your help!!

pdartis79

Nov 8, 2015

This was my first purchase from Suburban Honda. Jon Quick is extremely polite. Joseph (business manager) is very knowledgeable and helpful. Great Job! Thank you.

Pat

Nov 6, 2015

My salesman was efficient and very polite. He even came in on his day off because it was the only day I could come. I would definitely ask for him again if I were to buy another car at Suburban Honda.

Beeai

Nov 5, 2015

I walked to lease a new crv, was met by Todd Lopez who was extremely professional and knowledgeable and understanding and helpful, later was joined by his manager Raj who was very polite and practical, they did not try to discredit my info as they found out that I did my homework very well, nor did they try to push their deal on me, I was very impressed with their respectful attitude and curtious demeanor. I walked out with a great deal, I highly recommend Todd and Raj, they were extremely impressive, thank you suburban honda you have a customer for life, I will recommend them to all my friends and relatives.

SJF

Nov 3, 2015

Friendly sales people. Very knowledgeable in the cars they are selling. Everyone we dealt with was good.. Sales room was very busy, but my wife and i were taken care of right a way.

Britt H.

Nov 2, 2015

Salesperson Steve Nowel was straightforward with non-nonsense. He gave me all the facts, making my decision to buy a CRV an easy one. I'm very happy with the vehicle, and recommend this dealership to anyone looking for a Honda, or just looking for a quality vehicles at a great price. Love Honda!

Carz3me

Nov 2, 2015

We purchased a Honda CRV EX on Oct 30, 2015 from Suburban Honda of Farmington Hills. I would highly recommend this dealership to anyone, they have excellent staff to make your car buying and financing experience a breeze. I am very pleased with our sales person Mike Siwicki, he showed us about 5 cars and we test drove 2 cars, he patiently answered all questions that we had. Also, he was willing to show us cars with more interior color choices. We are also very thankful to Raj Pillai who worked out a win win deal and great financing options. Thanks to Raj and Karl, from test drive to completing purchase documentation it took less than 2 hours, which is record time based on our prior experience. Great staff and great service, Kudos to the entire team.Fahad Dohadwala

Keithk

Nov 2, 2015

Our family had an awesome car buying experience at Suburban Honda. Our sales person Detrick Kyser was extremely knowledgeable, very friendly, and helpful. We LOVE our new Honda HRV. What a great salesman and wonderful experience. Great job and Thank you!!

Surprised girl 1424

Oct 27, 2015

I walked into dealership for oil change. I left with new car. So surprised and so pleased. Never gave a thought about getting out of 2013 lease and getting new car. But Raj and TodGot me rolling. Am very happy!!

AS

Oct 6, 2015

So, this is what happened to me.I called this dealership and received confirmation from Andrew Keller (and his manager, whose actual name was never mentioned through this whole thing) that the car I was interested in would be be sold to me at the loan amount that I was approved for.I work at a major university hospital and don't have a lot of time to waste going back and forth with broke car salesmen on car prices! I went in the next day and test drove the car I was interested in. After the test drive Andrew Keller tried to pressure me into buying this car for a $1000 more than I could afford, a $1000 more than my loan was approved for, and $1000 more than what we (him and his manager) agreed upon in previous communications. When he didn't succeed in forcing the higher price on me (I am really not that person), he then tried to sell me a Honda Civic! I told him I wasn't interested in a Honda Civic, and we had already agreed on a price for the other car, a Toyota Camry, the evening before. I also told him he was wasting my time and I had to go back into work (considering I took the morning off to buy this car). He then told me to leave! Very un-professionally!So be prepared when you go to this dealership. All the tacky 'low brow' used car salesman techniques are in full swing here. It will be funny when I see their usual generic response to people writing about this issue. Update: So as you can see I received the automatic response generated from their system below. I emailed the Tim/Tom Tharp guy (just to see what would happen)and this general sales manager guy never responded.

jim 2015

Oct 6, 2015

we bought Honda CR-V ex-l 2015 from suburban Honda. the salesman mike was very friendly, he was very friendly and courteous from our very first visit which really impress me and my husband .he tried to understand our demands as this car was a gift to our daughter. the manager Raj make every effort to beat the deal from his competitors, we really happy that we go to suburban Honda and highly recommend this dealership. keep up the good work suburban Honda, good job

bakert

Oct 5, 2015

This is our second Honda purchase from Suburban Honda. Paige was friendly, knowledgeable & answered all of our questions. She made our new car purchase smooth & fast. Paige & the staff provided above & beyond customer service. We highly recommend Paige & the staff at Suburban Honda. Love the new Honda!The Bakers

LDJ9262

Oct 3, 2015

Purchased a 2009 Cadillac CTS and after the deal was done , I notice the front bumper needed clips. I was told by Mr.Smith I should've looked before I purchased the car, now I'm responsible for any repairs. Any dealership I used in the past dealing in sales have just put the clips on! Nothing major just clips.

Hamid

Oct 2, 2015

Dealer was efficient in conducting the transaction. The various options which came with the car were clearly explained to me and we got a couple of bonus options for free, since these were on promotion.

Traft32

Sep 26, 2015

Andrew took great care of us. We tried multiple times to swing by a dealership closer to home but they were never open. From the first visit with Andrew he handled our new vehicle purchase with class from start to finish. I am now bringing both cars here to service moving forward. It will be worth the trip.

IamNick

Sep 24, 2015

I had never purchased a car from a dealership before, and I was hesitant to do so due to a lack of knowledge on my part. I am not a car guy, and did not have time to do any research, as my car had become undrivable that morning (the drivers seat had fallen through the floor of the vehicle). I needed a new car, and quickly, so I called. Mr. Quick assured me that he would do everything he could to get me in something that day, and set me at ease.I was surprised when I saw Mr. Quick, as it was obvious that he was significantly younger than I had thought while speaking to him on the phone. His professional demeanor and confidence belayed his youth, and to be frank, I was set much more at ease once I realized he was a young man, as opposed to someone who had been selling cars for a long time. His conversations with both personal and honest, and I at no time ever doubted his authenticity or his ability. When I asked him a question that he did not know the answer to, he responded honestly and then made every attempt to discover the answer, which was refreshing, as I deal with many people who are afraid to admit when they do not know something. I am very happy with my visit and would recommend Jonathan Quick to my friends. Thank you.

Suman Kilari

Sep 17, 2015

This week I contacted Derrick, He was so nice to the customers.Manager Raj pillai was also so helpful.Excellent show room for customer satisfaction.

laura.ann

Sep 14, 2015

Everyone was so nice, and very helpful! I was able to have all my questions answered. I will be recommending this dealership to everyone I know!

mesa122atsbcglobal.net

Sep 12, 2015

My salesman Marvin Wilson was honest and knowledgeable. He was patient as I visited the showroom a number of times and test drove a few cars. He was never pushy. I highly recommend working with him and will keep him as my salesman for as long as I have a need for a car.

Hondafan

Sep 10, 2015

I had my last car serviced at Suburban Honda for over ten years, and the service department wasexceptionally helpful. So when my 16 year old Honda needed extensive repairs and could not be driven, I started car shopping at Suburban. I hadn't anticipated needing a car, and I had no idea what I wanted. I test drove a least five different vehicles at this dealership and visited several other dealerships as well. My sales person, Marvin Wilson, was aware of what I was doing, and despite my uncertainty, he was always responsive to my needs and requests. He took the time to listen to me, and he gave me complete and helpful answers to my many, many questions. Moreover, he never lost patience with me or made me feel rushed in any way. Suburban Honda was by far the most helpful dealership I worked with. They went out of their way to help me get through the process, even letting me keep my old car on their lot while I shopped. This went above and beyond anything that I would normally expect. I recommend this dealership without reservation. In particular, I recommend Marvin Wilson in sales and Bob Spurgeon in service. Both of them are outstanding.

Linda R

Sep 9, 2015

The sales person I worked with a pleasure to deal with. Andrew listened to what I wanted, wasn't bossy & entertained my assessment of what I was willing to pay. He explained the new features when I picked up my vehicle & told me to call if I had any other questions. The dealership is clean, including the bathrooms, waiting area & service area. My one complaint was with the hard sell by the person trying to sell me an extended warranty protection program. The man will not take "No" for an answer & kept harassing me! He turned what should have been a pleasant experience into an unpleasant one. Beware & walk out of his cubicle sooner than I did. I still bought my vehicle there because of Andrew, my sales person.

kayla91

Sep 3, 2015

Best place to buy a car ! Everyone was very kind & friendly, I was in and out fast, that was a bonus ! Mike Hernandez best manager was very helpful & always a big smile

MimiRose

Aug 30, 2015

We were trying to look for a better deal so we decided to give Suburban Honda a try. We spoke with an agent named Mike Siwicki who was nice and helpful. However, while trying to work out a deal, he needed his manager for approval. The manager named Raj Pillai was more interested in criticizing us than making a deal. He was rude, nasty, and arrogant. He was completely unprofessional in his tone and demeanor. I was completely surprised that a manager whose job was to ensure customer satisfaction acted in such a manner. My expectations of a manager were surely not met. Out of all the managers I've interacted with from the Honda dealerships, he was the only one that was not accommodating. I would like to say thanks to Mike for trying his best to help us out.

suzalet

Aug 30, 2015

From the moment I pulled up to the dealership I was impressed. The showroom was clean and bright, and well arranged, without a sense of crowding. I was immediately approached by a number of salesman, then found myself being assisted by Jeremy Smith. He was articulate, personable, and seemed to be genuinely interested in helping me find just the right car. At no time did I feel as though I was being pursued. He pointed out features that I might find most attractive and dealt with my concerns and questions very well. Because I had also looked at another brand, he encouraged me to test drive the other car, just to be sure. When I was ready to buy, he, with Raj Pillai, helped me to get the best deal on the best car, (and come in under my "secret" price goal). All details were all fully and carefully explained. Joe Janosky made very sure I understood the various terms available as well as dealer options and was quite candid about the ones I didn't really need. Even though such a large purchase is inherently stressful, I can truthfully say my experience was very close to fun. And I never felt as though I was being pushed to buy.

coleanne2003

Aug 28, 2015

I was the owner of a 2013 Ford Fusion. I came into Surburban Honda interested in purchasing a car, after doing extensive research, that was smaller than the Fusion, provided better gas mileage, and delivered the longevity I was seeking in a purchase. This was contingent on receiving the Blue Book Value of my car (I planned to sell it-not trade it in). I also had a specific color, features I wanted in a year-end 2016. Joey D'Emilio was extremely professional, knowledgeable, and courteous. He was able to quickly locate the exact car I was looking for at Surburban Honda. He then went a step further and asked how much I was asking for my Fusion. I told him and he indicated Suburban is always looking for great quality used cars. My Fusion was immediately looked at and my asking price was met. This saved me countless hours selling it on my own. I will recommend this dealership and specifically Joey D'Emilio to everyone I know.

car

Aug 20, 2015

I got very professional people to deal with. It was great experience and I will recommend my family and friends to this dealership for any car.

Tommcmaster

Aug 18, 2015

I really enjoyed buying a car from Mike Siwicki. He made the experience feel more like being at a social club where work gets done than at a car dealership. I was very relaxed and comfortable during the process. I want to thank Mike and Joe in finance for helping me buy my new Odyssey and for letting me real like I got a very good deal (which I did). Thanks.

Jessie1932

Aug 11, 2015

I am always treated like I'm special and am happy with my product. This is my fourth CR-V and I lookforward to enjoying for several years. Raj has always been an excellent salesman and now Mike is alsoon of my salesmen. I even have a good time while I'm there.

form1952

Aug 7, 2015

Thank you Suburban Honda for helping me make the right decision. With support of Mike Siwicki I could select the best minivan, which fits my family needs for the price I have planned to spend. It was a great experience.

SPitts

Jul 31, 2015

Suburban Honda of Farmington Hills is still #1 in customer service/satisfaction. No matter who takes care of me friendly and knowledgable Joe or as on this visit it was Dave, same great attitude. You only get what you need done no gimmicks. Thanks for being our Honda driving family trusted service department.Sincerely,Stephanie

kbd

Jul 30, 2015

After seeing a car on Cars.com, my husband and I traveled an hour to Suburban Honda to look at a used Subaru. We were greeted and given excellent service by Joey Demilio. He answered our questions, negotiated a fair price and efficiently took care of arranging our financing. We left that day and are very happy with our purchase!

rafi

Jul 30, 2015

Got a 2015 Accord LX for an good price. The dealership is prompt in responding to any query over email. This is my second purchase with this dealer.

taboul

Jul 21, 2015

It was an easy process with excellent service. The price was fair market value. Financing was easy to get with good credit. 7 years/100,000 miles warranty (bumper to bumper) was not included. What was listed on the ad was only for certain parts of the engine or transmission.

freddy23

Jul 20, 2015

Marvin Wilson is a straight shooter, and provided me with all the lease information that I requested in a prompt manner. The negotiated price was not rated excellent by Truecar, but it was a very good price. I would recommend seeing Marvin if you should stop in the showroom.

hzuck1

Jul 18, 2015

We purchased a new Honda Odyssey and our salesman Andrew Keller and the dealership took good care of us. We recommend that you give Andrew a call if you are interested in a new Honda.

RichB65

Jul 17, 2015

I came in for scheduled maintenance as well a brake rotor issue. Staff was quick to check the vehicle, inform me of the issue and pricing, schedule the shuttle van. I expected to be without the car all day, and instead was back in my car in 2 hours. Pricing was very reasonable, compared to what I have come to expect from other dealers.

Doug Martin

Jul 16, 2015

Several years ago I visited this dealership with the intention of buying a Honda CRV. My experience was less than satisfactory and I bought the vehicle from a different Honda dealership. Since I was in the market for another vehicle and Suburban Honda is close by, I visited again and had a much more pleasant experience. I had the pleasure of working with Mike Siwicki, a very competent and pleasant sales associate. He was thorough, relaxed and not "pushy". He made the buying experience quite easy and smooth. No surprises, no pressure. I did a great deal of research both on the vehicle I wanted to purchase and the one I was trading in. I felt that Mike and the dealership gave me very fair prices on both ends. I don't know about other sales associates at Suburban, but I would definitely endorse and recommend Mike Siwicki. If you're in the market for a Honda...go see him...

jjyez

Jul 16, 2015

In /out quickly. Provided service requested and offered a quick summary of total vehicle condition after all was said and done. Excellent Honda team. Makes servicing vehicle a pleasure rather than a task.

Hybridizer

Jul 10, 2015

Mr. Spurgeon answered my questions about what maintenance work my Civic needed. He did not push unnecessary maintenance work at me. He also ordered a small part (sun visor clip) that I needed to replace a clip that broke one sub-zero morning. It's a small thing, but not having the clip was a daily frustration.

kp

Jul 8, 2015

Sales and supporting team were all excellent and very kind. Great staff and team. Excellent knowledge on various vehicles and recommended with customer's best fit. Thank you.

Jgeronimo01

Jul 7, 2015

Always have a good service/dealer experience Planning of purchasing another Honda because of brand and dealer experience. Special thanks to Bob Spurgeon for his excellent customer service

Honda Driver

Jul 2, 2015

While "window shopping" for a Honda CR-V, a salesman, Derrick Kyser, brought out a vehicle for me to test drive. Because I didn't really like the colors on the lot, he selected a copper sunset CR-V. I purchased that car the same day with no pressure from him. Great job, Mr. Kyser.

kristin25

Jul 2, 2015

I found a car online with a great price at this dealership. They contacted me with even a lower price the next day. I went in to purchase the car and was in and out in 2 hours.

driver168

Jun 30, 2015

I wanted a newer vehicle to cut down or eliminate repairs cost of the current car I had. No sales person offered me any options ie leasing or vehicle that I could afford with my budget. I observed a used vehicle and eventually financed the vehicle. Doing the financing process I was given several different monthly payments and was advised that the actual amount couldn't be known until signing for the vehicle. The dealership added other cost such as interior protection. This wasn't my first time financing a vehicle and trading a vehicle, but it definitely was not a good experience. I will no longer purchase/finance another vehicle from any Suburban dealership.

bowwower

Jun 29, 2015

Thank you, Marvin Wilson my second ride is great also! I'am happy you helped me switch from 2013 to 2015 Pilot .I'll come back in two years to see the Honda new line up. Robert Fox Whitmore Lake mi.

laurasolomon817

Jun 29, 2015

We have terrible credit- so we were just shocked to be able to get a great rate, a beautiful car and the salesman was WONDERFUL.

fza2002

Jun 28, 2015

It was a great experience. Smooth transaction.Sales person provided very good service. Will definitely recommend the dealership and the salesman to all friends and family.

MJ 2015

Jun 23, 2015

Suburban Honda dealer provided very efficient and friendly service. All staff members were professional and does great job on the use of time. I would strongly recommend!

pasebastian

Jun 23, 2015

Had a great experience. John was really helpful in finding the car that I wanted and making sure it was in good condition when I took it home. Karl was great at helping me with financing. A very comfortable atmosphere all around without the pushy sales people. The car was priced well and didn't even want to haggle the price. I love the car and when I'm in the market again for a new one I will definitely be back. Thanks to Rachele Myrold for all her help as well and introducing me to John.

Enhua

Jun 22, 2015

I have overall good experience at this location. The salesperson Jon is polite and patient. He works with other staff to provide the fast and good service.

gocargirl

Jun 20, 2015

Saleman Marvin Wilson, salesmanship show consideration, honesty, compassion, patient when it came to customer selecting a needed vehical. These attribute represent the Suburban Honda standard.

Kbronder

Jun 12, 2015

Derrick and his co-workers at Suburban Honda were incredibly friendly, easy to work with, and went out of their way to get me into the right car at the right price. I'd be shopping around for the best deal and they not only beat it, but they helped me find great car insurance, and made the car buying experience quick and easy. I'd definitely recommend them to others looking to buy a Honda.

bhanu kishore

Jun 9, 2015

I recently bought a 2012 Certified Honda Accord EX-L from R Sheik at Suburban Acura. Hew was friendly and professional. I will definitely refer him to my friends in and around Michigan. I love my Honda car and

WendyBrink

Jun 9, 2015

I recently leased a CR-V with Joey D'Emelio at Suburban Honda. He was awesome - friendly, professional and knowledgeable! I will definitely be referring friends and family to him. I LOVE my CR-V! Connie was fast and efficient in handling the paperwork.

Vikram30

Jun 6, 2015

It was smooth and fast dealing with the dealership. My recent purchase was good ... I got my preferred color and trim. Highly recommend the dealership and Mike Siwicki.

hondacivicsi

Jun 5, 2015

I didn't have any idea i will be stepping out with a new honda when I went in for a test drive. Jeremiah, whom I accidentally met was a wonderful person. He patiently listens to your needs and give you a very frank opinion on your thoughts. Then comes Raj, who really turn the ball with offering me good deal on my trade-in and process my paperwork.

Pathfinder

Jun 4, 2015

I love my "new" Honda Ridgeline! I've owned Honda/Acura products since 1991 and have ALWAYS found them to go forever, very dependable with excellent service! The people at Suburban Honda are some of the friendliest I've ever had the pleasure of dealing with. From sales to the service techs, they are are very courteous and efficient in getting the job done.

CRV2015

Jun 3, 2015

Marvin Wilson really did go above and beyond to find out the information I required . Please recognize him and reward him for his excellent demeanor and hard working ethics. He took the time out to define and explain to me all the features of my new vehicle . He was a great communicator and did not pressurize me just to make a quick sales deal. He was also a willing negotiator and was polite and friendly . I could not have asked for a better kinder sales person. Thank you

Debbie

Jun 3, 2015

Dave is always polite, interested in helping me with a smile and explains everything in detail. I feel like you want to please your customers!

ACB_3742

Jun 1, 2015

I purchased my second Honda Accord from Suburban Honda on 5/28/15 and I'm so delighted with the service that I received. Jeremy Smith (salesman) along with the finance and sales manager provided great customer service. I look forward to doing business with them again.

Naren

May 31, 2015

It was a satisfactory experience. Was bit disappointed as the price was increased a bit after talking with the manager. The prices of extra protection proposals were high initially, but later was reduced to lure us. Don't understand what is a real price? That was a bit disappointment especially with the manager, not the sales person, Overall it was a satisfactory experience.

TDompierre

May 28, 2015

My salesperson, Jeremy Smith, and the team at Suburban Honda in Farmington Hills were wonderful to work with. I love my new 2015 CRV Touring. This is my fourth Honda and the quality, reliability and service is second to none! Thank you so much for making my car buying experience so great!

NorthstarLeadEng.

May 27, 2015

Joey Demilio at Suburban Honda promptly responded to my inquiry and handled the transaction quickly and efficiently. Processed and out of the dealership in less than an hour, great car, full tank of gas. Excellent experience.

Two Time Pilot Owner

May 26, 2015

I dealt with Sales Representative Mike Siwicki. He is very professional and easy to deal with. No pressure! He and Sales Manager Raj Pillar represent the dealership well. I would recommend Mike to friends.

eki48111

May 23, 2015

I made an online appointment to have my airbag replaced on 5/23/15 and showed up promptly at that time only to be told there was nothing in their system for this appointment. However, they agreed to do the service anyway and two hours later I left with a replacement airbag inflaterr. There was a little mix up in communications but the service manager took care of my concerns

miagi92

May 21, 2015

We had looked at quite a few Odysseys. Jeremiah was very easy to work with and overall I am happy with our purchase. The Honda dealership also ranks very high for service which was a huge reason for us to buy the Odyssey over another Sienna.

tedjmontgomery

May 20, 2015

Steve Nowel provided the service I needed and requested.He got me the deal I wanted and made it easy on mein terms of time and convenience.

Karn47

May 13, 2015

I visited Suburban Honda for a routine Oil change on Saturday, 5/9/15... The first sign that this was not going to be a routine visit was when I ask my service adviser, David J, about what would it take to update my navigation system (time, cost, etc). You see, the other day I received a coupon in the mail stating that if I updated the system before July, I would get a discount. David stated, a) he don't know how long it will take ("... it could be 2hr. It could be 4hrs...") and b) "..In the past, the systems that Suburban upgraded, did not work well.." I was thinking to myself, I'm not sure what this guys motives were, but he just brought my confidence level in Suburban down to zero. So, after that conversation I took my seat in the lounge. Approximately, 45mins later David approached me and stated that a nail was found in my rear driver side tire. It is not repairable and must be replaced. He assured me that they have the tire in stock. Naturally, I complied. and $240.00 later my car was complete (cost included oil change). As I approached my freshly washed car I noticed the new tire did not match the other three tires. When I ask David and another adviser, why the difference, they both assured me the mismatch is fine. They stated that Michelin had discontinued the Primacy 225/R60 15 tire and the Latitude tour was it's replacement. I said ok and left. I immediately called Michelin and they confirmed the discontinued tire. But they was concerned about the mismatch.That was a no no for a 4 wheel drive car. Michelin stated that they will call Suburban and see why they allowed the mismatch and if they will honor a warranty.. Michelin stated that they spoke to "Bob" and he did not know what they was talking about. Since my tires were still under warranty Michelin was able to give me a credited discount on three additional tires to match the one Suburban replaced. Now I have matched tires. My biggest issue with David is his lack of understanding of the basics on keeping a costumer. I'm not sure if he's new but he should have, at the very least, informed me that I will be getting a mismatched tire. I had to set aside time during the week to fix that mistake. And, he convinced me not to have Suburban do the upgrade on my navigation system.

mynewcar

May 12, 2015

We had a very good experience at Suburban Honda. Our salesman, Jeremiah Smith, was a very pleasant and helpful guy. It's been awhile since we bought a new car, but Jeremiah made it a pleasant experience. Good job!

ravikondala

May 9, 2015

Suburban Honda was a great experience. I was in there to buy my first car and I absolutely love it. Joey was quick, to the point and awesome! The whole process was so hassle free that I would simply recommend anybody planning to get a new or used vehicle to visit these guys.

April Moon

May 8, 2015

The Suburban Honda was very accommodating and Joey Demilio was a pleasure to deal with. No nonsense, pleasant and a master multi-tasker! Thank you and I love my new car!Mae

Kelly 2269

May 4, 2015

The people are very friendly n helpful n make u feel comfortable and take time to explain things that u don't understand. It my second purchase I made at suburban honda n I will go back

Lovemynewcar

May 4, 2015

Had a great experience purchasing my new Honda CRV! John, my salesman, really went the extra mile to make sure I got exactly what I wanted, at a price I could afford, and without any unforeseen headaches. I will definitely be returning to this dealership again in the future!

atravelingsloth

Apr 23, 2015

We have leased many Honda's from this dealership and wouldn't go anywhere else. Great experience. Treated with respect and care to get us the best deal to fit our budget. Ask for Steve. He's GREAT!

123

Apr 22, 2015

Nice sevice and easy transaction.Also honored people. I much enjoyed with Suburban Honda. I would like to recommed to my friends for next purchase. Thanks

Jehadn

Apr 16, 2015

Our salesperson Joey was kind and informational. Joey is a good person to deal with. Gives payment options and does not pressure anyone into any kind of deal.

Elaine B.

Apr 15, 2015

My experience at Suburban Honda has always been outstanding. I would highly recommend my salesperson, Marvin Wilson, who is professional, knowledgeable, and extremely courteous. I am a returning buyer, and I have never seen a dealership so focused on the customer. All of my questions were answered, and when it came time to close the deal, the efficient finance staff (especially Connie Evans) thoroughly explained the content of the documents to be signed. I am happy to be able to share my experience in this review.

jigs84

Apr 14, 2015

Folks here at Subarban honda are really awesome. They have really awesome price offers and deals. I was working with Jeremiah and he really helped me well with my purchase. He is a really nice and helpful guy. He even helped me re-matching my purchase price to the internet offer which I had seen on subarban honda website (even though that internet price was marked by mistake).

starjazer2000

Apr 14, 2015

I have been to a few Honda service dealerships and I always keep Surburban as my home shop. From the minute I walk in, I am greeted, either for immediate support or a smile and "I'll be right with you". I always am acknowledged. I like how the complete history of my vehicles is just a click away. From my current Accord to my 11 year old Civic (yes, I still have it as a second GREAT car). Everything is explained, options are offered to either have the service done this time or next if it is not immediately necessary. And I really like the 21 point FREE inspection on every visit. The service people are great and very gracious. Never a bad experience.

BhaskarG

Apr 9, 2015

I recently purchased a 2015 Accord. from Suburban Honda at a decent price and with minimal interaction regarding price.Doreen helped me with pricing and contact details over emai itself.All I did was walk into the delaership, meet the friendly people - Doreen and Andrew - at Suburban Honda, fill in some quick paper work with Karl and walk out with my car.Overall it a smooth transaction.

Harish Pokkali

Apr 9, 2015

After couple of weeks of internet search, I found a Certified Honda Accord at Suburban Honda at an appropriate / good price for a month end deal. Though I could not make my purchase by monthend due to Insurance and other stuff, the dealership did a good job by offering me the Car at the same price and customer service after the month end.

Muzicshar

Apr 9, 2015

I take my pilot to Suburban Honda for all service needs because they're friendly, trustworthy, and forthright. I've never had unnecessary service pushed on me and trust them completely.

sherry123

Apr 9, 2015

I purchased a 2012 Honda Accord a little over a week ago. I thought it was a fair price a certified vehicle. This is the first Honda I every bought although I know people who have them and love them. So far I am very happy with it.

moscow11

Apr 5, 2015

Excellent friendly service. High quality, good time, fair price. Friendly, knowledgeable staff. Nice place to wait for service. Pleasant experience. I was explained everything and given options.

KB69Z

Apr 1, 2015

Marvin Wilson made my purchasing experience with Suburban Honda extremely easy! His knowledge of the vehicle, and his willingness to work a fair deal, made the buying process stress free. We look forward to purchasing a second vehicle from him when we are in the market.. KB69Z

Raya1962

Apr 1, 2015

I had the best experience! Derrick was very professional and friendly. Connie made financing part of the process easy and painless. Great company - amazing people!

civicdude

Mar 30, 2015

Derrick went the extra mile for my business. I appreciated his honesty and thoroughness. Derrick went the extra mile for my business. I appreciated his honesty and thoroughness. Derrick went the extra mile for my business. I appreciated his honesty and thoroughness.

jtavares

Mar 21, 2015

The ease of making the appointment was the first positive. I like that I actually got an appointment within a day. Then once I got to the dealership I was met at my car by Sarah. She was super friendly and helpful. She worked with me in getting the service needed for my vehicle giving helpful suggestions that I greatly appreciated. Then on to the waiting area which was a definite plus. It seems like that wouldn't matter but having a clean, airy, comfortable location to wait is nothing short of nirvana. Seriously!! My car was serviced in a timely manner. I couldn't have asked for better service all around. Thanks for being the "go to" dealership for me!!

Prestonovich

Mar 17, 2015

It was easy to make an appointment with the service department. The service was quick and I didn't have to wait long. Also the employee assisting me was very nice and helpful.

Vinayak

Mar 17, 2015

Steve is a great sales person with a good understanding of cutomer needs. Got the best deal at the dealership I would highly recomend Steve for your sales consultant at Suburban Honda Farmington Hills. Joe and Karl worked really well with our paper work and gave us a best finance option. I am loving my new Honda Accord Sports 2015. Thanks a lot!

brenda

Mar 16, 2015

I worked with Marvin Wilson at the dealership and I had an awesome experience. Love my new car and I will recommend anyone to visit and ask for him as a sales person.

katzman

Mar 12, 2015

Mike Siwicki is an awesome guy! We met him quite by accident, and he has sold my husband and me three different cars, so far. He is first and foremost, friendly, knows his "stuff" and never is in a hurry. If you need time to decide, that's cool! If you are not sure which model to go with, he is patient. He is not just worried about the sale or the lease;he truly wants you to have a stress free experience at Suburban Honda. He is willing to share what info he has about the cars you are considering! If he does not know the data he will find out the answer. He is willing to go the extra mile to give you a relaxed shopping session. If he is not sure he can make the best deal for you, he will tell you so, he always considers the customer!It is never too early or too late for Mike to give you his full attention. I would and have recommended him to others looking for cars in the area. Mike is an A plus guy, (I am a retired teacher) and he does an A plus job at working for his customers. Raj Pillai and Karl Stuef were also excellent, patient, and very professional people! Great job, Suburban!!

kim

Mar 3, 2015

This is the second Honda we've purchased from this dealer and had an excellent experience again. John Butler was a courteous, knowledgeable saleman and made the experience smooth.

Mike

Mar 3, 2015

Bob took care of me. Treated me like a person. I could tell he was there to help and he enjoyed doing that. He answered all my questions having a good technical knowledge. My CRV is running great. Thanks!

JOJO

Feb 28, 2015

My experience with Suburban could be summer up in 2 words--VAN KNOX! I have never met a salesman who provided such wonderful customer service. He has the ability to provide all the information needed to make a sale but does it without being "pushy" or "obnoxious" (which has been my experience in the past with other salesman and dealerships other than Suburban). This is my second Honda and I will definitely return when it is time to do business again. It also helped when he texted me a picture of "my CRV" when I was trying to make a decision. He stole me from CHEVY as I was headed there to purchase a vehicle, and was persistent in providing updates on our negotiations. Thanks Van! We love our CRV!

AndrewC

Feb 27, 2015

While I've been a customer of Suburban Honda for years, my visit yesterday was exemplary. It's always a pleasure being greeted by name - and before they've had a chance to look you up in the computer. Additionally, my vehicle's service appointment was carried out quicker than expected, having me on the road in record time.

Honda Girl

Feb 26, 2015

Steve did a great job with my lease turn in and put me into a vehicle I absolutely love! Raj my finance guy was awesome too! He was my sales person prior to Steve and I love them both! Great job guys!

New2CRV

Feb 26, 2015

Bought a 2015 CRV through this dealership. Andrew Keller helped with the sale and gave a great deal. He was courteous, polite and was great through out the process. Thank you!

Amusicmom

Feb 25, 2015

I bought this van used from somewhere else. Took it back there for one oil change that took 3 hours. Have come back to Suburban since. They always tell me what needs to be done, what it will cost. They let me know if I can hold off on something for a while or need to do it right away. Will continue to bring my Odyssey here.This is my 2nd Odyssey. No one makes a vehicle this reliable.

Kent

Feb 25, 2015

We have taken our Hondas to Suburban for the last 21 years and have had nothing but positive experiences. Courteous, responsive and good value -- they are the benchmark by which other dealers' service department should be measured. Thank you.

honda pilot

Feb 21, 2015

I have been servicing my Honda Pilot at this dealership since I purchased in 2005. I always get great service and great value. I recommend it to everyone. Bob Spurgeon is an excellent service consultant.

Shaffee

Feb 18, 2015

I took my CRV 2012 in for service and Dave helped me to get the service. When I went to pick it up the technician was still working on it. When technician got back from test drive he did take few minutes to explain what was the problem and what was done. I am very happy with the technician's explanation.

Ahmad

Feb 17, 2015

I recommend suburban Honda, I purchased my current car CRV.. I received the best offer from them, after shopping around in the area. The staff are friendly and give you best offer available. Afterwards I started use them for both of my Honda cars for oil changes and any other services..

catchatcaren

Feb 11, 2015

I wanted to take a moment to compliment and THANK Jeff, who works in service for being so observant and for being so nice.I am leasing a brand new 2015 Honda Fit (which I love). Picked it up on Jan 22nd...went and bought new floor mats (wait, you are gonna love it), the last day I had used it was January 26th and on January 31st went to start my BRAND NEW CAR and it wouldn't start.I waited to call for a jump because the car was home, in our garage and the weather was so bad that I figured others deserved a jump before me.Got it jumped yesterday (Feb 10) and drove it over to Suburban thinking I needed to have it checked.Pulled in, Jeff came out to look at it...he sat in the car and it wouldn't start.He looked closely, said "wait a minute" and moved the front floor mat.GUESS WHAT? IT WAS MY FAULT! Not the car's!I didn't put the floor mat in properly and since I drive a stick, the clutch wouldn't go all the way down due to the floor mat being in the way.I was BEYOND embarrassed. To Jeff's credit, he NEVER LAUGHED! He was so kind, telling me it could have happened to anyone.I am grateful he was so observant and solved the problem INSTANTLY without the having to be serviced.So, the next time your NEW car doesn't start.........CHECK YOUR MATS!!THANK YOU JEFF for being so kind!

faeril

Feb 10, 2015

This is the best service department at any dealership I have ever used -- they are friendly, helpful and willing to take the time to identify exactly what the problem is. When I had a problem with my audio, and the handsfree link company gave them a partial solution, they were willing to sit in my car with me and figure out exactly how to correct the issue with a solution if it happens again -- PRICELESS service!!! They are so wonderful, that when we went to buy a used car for our sixteen year old son, this is where we went.

bvanbuhl

Feb 9, 2015

As always, the service here is excellent! I live less than half a mile from LaFontaine Honda in Dearborn and refuse to go there because of there terrible customer service and inept mechanics. I purchased my Pilot from Suburban and there they treated me so well that I will always return.

Alex N

Feb 5, 2015

This is a nice, friendly dealership. Everyone I came in contact with was friendly, professional, and greeted me with a smile. I didn't have to deal with anyone trying to up-sell me. The price was also right.The dealership is also clean. It's nice when you are waiting for your car to be in a clean environment!

catchatcaren

Jan 22, 2015

If anyone is in the market to purchase or lease a car, Suburban Honda should be the ONLY dealer that you shop!I am a life-long owner of Hondas, (today I picked up my FIFTH!) I have owned 3 and have leased two (this is my second lease), and I will NEVER drive anything else!My husband purchased both of his cars from Steve Nowel, and I just got my current Honda from Steve and we couldn't be happier!What sets Steve apart from the rest is that he LISTENS, he CARES. He understands the customer's wants, needs and preferences. His personality is always pleasant, cheerful, he makes you feel like you are not only a valued customer, but a FRIEND! My husband has gone to Steve numerous times for help adjusting his seats and for his phone and Steve never once acted as if it was an inconvenience to help him (and believe me, my husband is NOT a "techie" so he can be rather trying! lol)Steve will work with you to make sure that you get a car that is appropriate for YOU. There are things I don't need on a car and I wasn't given a snake oil, hard sell. Steve found me the PERFECT car for me!Also, he and Raj worked with me (and my husband) to come up with financing that works for our family budget. Both Steve Nowel and Raj Pillai were a complete delight to work with. I sooo want to win the lottery so I can buy more Hondas from him!We are LONG TIME customers of Suburban Honda (all of our Hondas have been serviced there for probably approx 13 yrs) and I wouldn't even consider going anywhere else.I would like to thank Steve Nowel for his patience, understanding, caring, knowledge, fabulous personality and the care and attention he has given to my husband and I for the past couple of years. Thanks to Raj for working with us!While it is important to make a superior product (I consider Honda to be the BEST), exemplary customer service is what keeps bringing loyal customers like my husband and I back!Here's to a great 2015, we love ALL OF YOU at Suburban Honda!Caren and Lenny Gittleman

EME

Jan 20, 2015

I trust Suburban Honda and Bob Spurgeon to keep my Hondas working well. I trust their assessment of the problem and the work is always done quickly and right the first time!

sckorpionmk

Jan 20, 2015

This is the dealership where I purchased my car and the only place where it has been serviced. The workmanship is reliable. Service representative listens to problems regardless of their magnitude, from major big to something as small as a lost CD. They head off problems before they are crippling. Have no complaints about this dealership and when I purchase another Honda it will be from Suburban Honda leaving them to do the maintenance exclusively. My daughter is also a customer of Suburban Honda who exclusively relies on Suburban Honda to service her civic.Excellent dealership/excellent service.

2pitts

Jan 19, 2015

I always get great service at Surbuban Honda! Never a hard sale and always top notch work! Anytime I need work done on my vehicle I know I can trust the diagnosis and am assured the work is done right. I would recommend anyone looking for honest professionals to look know further than Surbaban Honda service department. You know you made the right choice from the time you pull your vehicle into the service bay.

cwei

Jan 19, 2015

They treat you like family. Went in for maintenance but I will definately take my car in for all future needs.I usually do my own oil changes which is why I have price 4 stars but my advisor, Shawn found me a coupon and saved me an additional $12 which I am most grateful for. Good experience. Thanks Shawn and Denise!

smj2015

Jan 19, 2015

I purchase my Honda Accord Coupe LX-S from Suburban Honda in Farmington Hills with John Butler and Tim Tharp's help.Honestly I'm like the most irritating guy that a lot of dealers will find very hard to do with business with ( lots of of deal negotiation ) but they were professional from start to finish. Most importantly they gave me the BEST deal among the 3 dealerships that I've been to. (Tamaroff Honda, Victory Honda.) Won't disclose the details here but Contact John Butler and Tim Tharp they will take care of you for sure.

itsjustme

Jan 15, 2015

I have had my car for about 5 months and it recently notified me that it needed service, a "B1" service to be specific. After researching what a "B1" service would entail I began calling different Honda dealerships and getting quotes (sn: I have always done basic maintenance on my cars but since purchasing this vehicle which is by far the newest car I have ever owned I decided to leave service and repairs to the professionals). Long story short every Honda service center I called quoted me anywhere from $145 w/ coupon to $165 for a "B1" service plus I had to book an appt 48 hours ahead of time. I was referred to Suburban Honda in Farmington Hills yesterday and decided to call them. I spoke to a Jeff who not only told me I could come in that same day but it would only cost $99 for the service, talk about winning! I hung up and within 20 minutes I was at the dealership my car was in the bay with the hood up and work had began. The best part was not just the excellent service I recieved from Jeff but turned out the service wasn't even $99 but $83.60. I was in and out in less than an hour with a big smile on my face. Suburban Honda in Farmington Hills, you out did yourselves in my estimation! Thanks, I will definitely be back!

D. H.

Jan 14, 2015

I have visited Suburban Honda several times. With the exception of one visit, I have found the service satisfactory. Even with the exception of the one visit, the employees worked until the problem was solved and did not charge me extra. They even paid for a rental for a few days. The most recent visit went very well. It did not take long and the service was satisfactory. Shawn is always pleasant and takes the time to explain the repairs or why something needs to be replaced. He also lets me know if something can wait till the next maintenance visit and what repairs I should consider in the future. There is never any pressure to get something fixed. I would recommend Suburban Honda and definitely Shawn Nagappa.

recchyk

Jan 12, 2015

After a very disappointing experience at a different location I was hesitate to give the Suburban group another chance. I called and spoke to an internet rep named Eileen, she was so apologetic and caring, I decided it was worth a shot. She assured me that the sales rep she placed me with was great. From the moment I met John Butler I knew her promises were not going to let me down. John was very professional and listened to all of my concerns. He addressed each concern with excellence and I drove away in a great vehicle that I love. I couldn't be happier :) I am so happy that Eileen's expertise and confidence in her team convinced me to give this location a chance. I drove an hour and a half to the Farmington Hills location and I am now a LIFETIME customer. Well worth the drive! Take the time to stop in and see John and the rest of the wonderful team!

carolkonefke

Jan 10, 2015

This is a clean, friendly well run dealership. Everyone was so helpful and accommodating.My salesman was John Butler. He was courteous, professional and a pleasure to work with. I felt he was also fair and accommodating with the price and worked with me to get the beautiful Honda CR-V that I wanted.

JT

Jan 2, 2015

I have leased three cars now from Suburban. My rep John Butler has been very helpful in putting me in a car that would fit my needs. i have taken my car to the service department for preventative maintenance. They have done a great job in that department in a timely manner as well.I RECOMMEND SUBURBAN HONDA AND TO ASK FOR JOHN BUTLER FOR YOUR NEXT CAR.

14

Jan 1, 2015

Price was competitive compared to other dealers.Sales person Derrick Kyser was good to deal with. He was professional and pleasant to deal with.I'll consider dealing with them again if the price is competitive to other dealers.

Yonas

Dec 31, 2014

Hond Accord is very good car. This car is very calm and confortable to ride.We will have a very fun time with this car.

chris

Dec 24, 2014

This is the most honest Dealership in Michigan, The service adviser and mechanic made sure the car was perfect before letting us have the car for my son. I'm a Honda owner for life and will only take my cars to Suburban Honda . You can TRUST them! Thank You very Much

pfh

Dec 21, 2014

Overall experience was pain free and efficient. Salesperson Joey was knowledgeable and responsive. Business Manager dealt with issues that arose at closing to my satisfaction.

catmeg

Dec 19, 2014

Joey has been my go to person for sometime and every lease we've done has been pleasant experience. I would definitely recommend Suburban and looking forward doing more business with Joey!

Rena450

Dec 16, 2014

I recently leased a 2015 Honda Accord from Suburban Honda. Joey Demilio made the whole process seamless. He provided excellent customer service and efficiency. He was very helpful and knowledgeable. I had a lot of questions to ask and Joey was very patient and easy to talk to. However, that all changed when I went back 18 days later to voice some concerns and ask some questions as to what my options were because I was not completely satisfied with the car. Once I had driven it for a couple of weeks I realized that the vehicle was not user friendly for several reasons, the main one being the situation with my disabled daughter. I thought it was important to make your customers satisfied and happy, but, I now feel that it is all about selling/leasing a vehicle to meet their quota. ......... I am very disappointed and now stuck with a vehicle that I am not satisfied with for the next three years. Sharon R.

steve.jinks.56

Dec 16, 2014

We had our salesman, Marvin Wilson, running all over the place, getting prices and info for us. A most agreeable fellow. He even gave me a ride home after leaving the car for installation work. The work took longer than expected, but I am still pleased. Will do this dealership again.

Larry Dickens

Dec 15, 2014

One of the best dealership. Derrick Kyser is also one of the best salesmen around. He is professional and easy to talk and work with, and this is my second new car from Derrick, He listened and provided with the details and car we wanted. I would strongly recommend Derrick and Suburban, and I have.L, Dickens

hawke171

Dec 12, 2014

John Butler is a pro and a man I trust to help me lease the right vehicles. We now have three Hondas and an Acura...all from John.

phuongdang23

Dec 11, 2014

Derrick Kyser is very nice and professional. He helped me to find best car for me. He took care everything as I needed. I strongly recommend Derrick Kyser as a great sale person.

Gabriel70

Dec 4, 2014

In November 2014 I purchased a certified used Honda Pilot from Suburban Honda in Farmington Hills, MI. The service was great and the salesperson, Fraser Mitchell was friendly and professional. I would recommend this dealership to anybody who is interested in purchasing a Honda car.Gabriel.

Richard Mui

Dec 1, 2014

The appointment making process was smooth and efficient. The car was done at the approximate time that was given. The oil change is a great price!

Tegrand

Nov 26, 2014

I just purchased my first Honda ever ( 2015 CR-V) from Suburban Honda. Not only is it a beautiful vehicle but it was the most pleasant, efficient buying experience of my life. The facility was clean and comfortable and the price of the car was great. I was particularly appreciative of the fact that everything was handled on site, saving a trip to the Secretary of State and mostly I never felt pressured in any way. Derrick had endless patience explaining how everything works. Tonight I'm a happy camper!

Sriram.Parthasarathy

Nov 25, 2014

I recently purchased my 2015 CR-V from Suburban Honda. They had the best deals around. They gave me the offer that I could not get from any nearby dealerships. The sales guy Mike was great to work with. He took all efforts to make the purchase easy for me.

Don Levitt

Nov 20, 2014

Steve Nowel treated us in a welcoming, helpful and totally professional manner. He was a pleasure to deal with. Raj Pillai was also totally professional in his manner.

Masa1

Nov 20, 2014

I'm a foreigner, so the process was more difficult than it would have been for an American citizen, but John took care of everything very nicely for me.

Rosa Bognar

Nov 19, 2014

Excellent!!! It was a pleasure to get my lease with you., Berry answer all of my questions very clearly,He helps me with my papers too.thank you

jcalver

Nov 18, 2014

John V. was very helpful and friendly - not at all pushy like your usual car salesman. Everyone at Suburban Honda was very nice, patient, and listened to what I was looking for. They provided good advice and answered all of my questions thoroughly. As a first-time car buyer (I'm 27), buying a CRV from Suburban Honda was a fantastic, easy experience. Plus, I love my new ride!

L Kumar

Nov 18, 2014

Good explanation of finances by Mr.Raj Pillai, Detail information provided regarding loan & BenefitsJoey Demilio Promised for service of any issues found in future.

Chaco

Nov 17, 2014

It was so great working with Marvin. Not only did I purchase, but a few days later broughta friend in to see him and lease a CR-V. All customer service should be like this.Charlie Collins

elaine.r.meyers

Nov 16, 2014

So far we are happy -- we have not had any service as yet but expect our remote control to be installed satisfactorily in a few days. .

Michelle24

Nov 14, 2014

I really enjoyed the customer service at Suburban Honda with purchasing my new vehicle. Mike Siwicki is very professional and he went an extra mile to ensure that I was satisfied with my car. I will definitely recommend anyone who is looking to buy a Honda to check out Suburban Honda! Thank you Mike and Raj for giving me a great deal!

Hanadi

Nov 12, 2014

It was a great experience. Mike Siwicki was an awesome salesman. He was very professional, helpful, and friendly. I will definitely work with him again in the future. Thank you for the excellent and fast service.

gstreet61

Nov 11, 2014

The people at Suburban Honda are all very friendly. John Butler is a great guy who listens to what you say, takes it in and then finds the best choice for you. He also really works with you so when you walk out, you feel good! What I really like best about this dealership is once your out the door, they do not forget you. I have gone back a couple of times and each time John treats me the same. Not like some dealerships, when you walk out you really never see that sales guy again.I would highly recommend John and also Suburban Honda. A very unique group of people that really put the effort in to please the customer! We liked them so much (and of course the car we bought) we went back and bought another car within a couple of weeks! Thank you John Butler and Suburban Honda!!

mohan.kulkarni

Oct 24, 2014

Marvin was very supportive and coordinated well for my purchase. The speed and ease with which the buying, registration and title transfer is done was amazing.

unhappy honda owner

Oct 23, 2014

I brought my Honda Civic si to the dealership to repair a slipping clutch. It cost me $125.17 for Shawn Nagappa to give me an estimate of $2,500.00. I paid the ransom and brought the car to a local independent auto shop that did a great job for $900.00. Don't walk away from Suburban Honda, RUN AWAY from Suburban Honda!!!

jayce949

Oct 10, 2014

Barry was so helpful and smart and had us in a new car quick. He was such an expert that we had no hesitation making our decision. It was all due to his high level of experience that we did buy here because we actually just came in to browse and not buy but he changed that and we bought because he made us understand it was the right decision to make! BEST GUY EVER!! Yahoodiii

Builderk

Oct 9, 2014

Marvin Wilson at Suburban Honda was great. Because I currently leased Honda Accord, he was able to do everything, but signing, by email and text. Saved me time and energy.

Kimberly Hayes-Hart

Oct 8, 2014

I have purchased my last three (3) vehicles from Suburban Honda and I have been very pleasedwith my experiences. My sales consultant Joey Demilio was very professional, exhibited greatcustomer service and made sure that I was very satisfied with my purchase-which I was. I wouldhighly recommend this dealership and my sales consultant Joey. Great Job Suburban!!

Odyssey_15

Oct 8, 2014

The buying process was very easy with no surprises. Pricing was negotiated through the internet sales, and only went to the dealership to look at color choices and a quick test drive. Everyone at the dealership was friendly and helpful.

Grayson21

Oct 7, 2014

Everyone at Suburban Honda was friendly and helpful! Joey, who we worked with made sure he gave us the best deal and everything we needed to enjoy our ne car!! Thank you

R.ch77

Oct 7, 2014

I am a regular customer to Suburban honda.I find the customer treatment and price for the service very reasonable .I would recommend Suburban to everyone !!

yoskilim

Oct 6, 2014

Total quality was great. The only thing I'm not 100% satisfied is my steering wheel & seat positions were adjusted and had not been put back this time.I understand adjusting the seat position is okay so it is fine, but not the steering wheel.Not really a big deal but just wanted to bring this up.

Pdub123

Oct 4, 2014

Joey Demilio was right to the point, no messing around, made the deal, in and out quick. Would suggest him and the dealership to anyone looking for a good used car.

msingh9

Oct 1, 2014

This is my third family vehicle. Customer service is always excellent, taken care of all services by representative.Thanks Famington Hills Subaran Honda team for excellent job.

kfar09

Sep 29, 2014

I purchased my vehicle on 9/25 from Joey Demilio and had a great experience. The asking price was the lowest within a 300 mile radius and the car turned out to be in excellent condition. Finalizing the price was quick and easy, and financing was a breeze. I would definitely recommend this dealership to anyone, even if you are out-of-state, as I was.

tsgl

Sep 29, 2014

I have just leased Honda Accord 2014 Sport and the best experience ever had of leasing car with Mr. Marvin Wilson. Great service with worm welcome back to re-lease another car. They will answer your question with pleasure as they are very educated about the car that they sell.

DanC63

Sep 25, 2014

I spoke with Joey Demilio over the phone at first. He was very helpful answering all my questions .The ball was in my court then. I drove out, saw the vehicle I was interested in and then went for a drive .there was only two concerns and they were both addressed before I was there the next day to take delivery. By far the best auto sales and service experience that I have ever been involved in. thanks so much ! Definitely will recommend Joey and this dealership in the future .

Meenu

Sep 25, 2014

Hi,I love to buy cars from Joey Demilio..... This the the third time we bout 3Cars from him.And I'm looking forward to buy another car from him by next year. All I can say he is awesome guy and definitely he knows what he doing??????.Thank youMONICA khullar !

Bea Mine

Sep 23, 2014

Enjoyed dealing with John Vaillancourt. Was personable and enjoyed talking with him. He was courteous, and walked up to me as soon as I came in the door with his hand out to shake mine. He was humorous and professional. Best qualities in a Sales person. Would recommend anyone to see John.

feilu

Sep 23, 2014

They are very good! I buy a new Honda Civic with 0 down payment in 3 hours. They help me a lot. I appreciate their help.

rajmohang

Sep 23, 2014

Mark helped in finding a new Accord 2014 which was running out as it was end of the year. He was able to follow-up with different dealers and find out under the price that I have asked for.

csilow

Sep 17, 2014

I just bought a 2009 Honda Accord V6 from Suburban Honda. Working with my salesman, Joey Demilio and colleague Eileen Epstein made the purchase experience simple, easy, and professional. I'm very satisfied with Suburban.

PJK2014

Sep 16, 2014

Purchased an Accord Sport from John Butler with assistance from Joe Janosky on pick up day. Everyone was straight forward, very professional and made the process easy from agreeing on final price to arranging financing. Love the car.

brycan44

Sep 9, 2014

Just got a new accord sport very satisfied good price marvin wilson was professional an upfront about the vehicle no hassle i would recommend anyone to suburban honda

Andy1015

Sep 6, 2014

John did a great Jon helping my son buy a new Honda FIT Great sales experience ! We are a Honda family! Love our new car !

MURALI66

Sep 4, 2014

John Butler is an excellent sales person, very smooth to do business with. Clearly understands customer requirements and meets their demands 100%. Recently leased honda crv, in fact upgraded from EXL to EXL with navigation for almost the same price as EXL just because they didn't have the color in EXL. I strongly recommend him to others.

Teddy.R.Newton

Sep 4, 2014

Worked primarily with John Butler. He was very good to work with. I have no complaints about the experience. The Honda Civic is very good.

Jw6853

Aug 18, 2014

Great service you can trust as always. Have my daughter bring in her car and know they will take care of her and that I do not have to worry.

comedian

Aug 15, 2014

I could not be happier with my recent experience purchase of a Honda Accord at Suburban Honda.Our salesperson Steve Nowel was extremely congenial and polite to my wife and myself and we were very impressed by the depth of his knowledge on every aspect of the vehicles.He was extraordinarily patient with our myriad of questions and offered us many vehicle options.We did not feel pressured by Steve and my wife will also be purchasing a new Fit from him when the 2015 models come out.Steve was very helpful to me slowly explaining in detail the numerous new technological innovations in the Accord.Iwould recommend wholeheartedly and without reservationSteve to my friends and relatives when they are ready to buy a new car.The finance mgr.Raj Pillai also extended great service to us.He got us a better deal than I had anticipated and also exhibited politeness and competence.

dowa1234

Aug 15, 2014

I recently purchased a used vehicle with Suburban Honda. Overall I had a great experience working with my salesman Joey Demilio. From the time I arrived at the dealership to the time we closed the deal I never felt any pressure from them. We were able to come to an agreement on the price quickly, complete the whole deal and have my car ready to drive home in a little over an hour. Thanks for the easy process Joey and the Suburban Honda team!!!

dezabdullah

Aug 4, 2014

I leased a new 2014 CRV through salesman John Butler. This was an excellent experience. He was very courteous, friendly and professional. I felt comfortable talking with him. I must say he was impressive. He was expeditious in swapping out my old lease for my new one. He was also very knowledgeable and ensured that I understood the paperwork process as we went along.I have been in to service my 2011 Honda Accord on several occasions with different service people each time. All of them have been very friendly and courteious--this includes the cashiers who have taken care of the monetary aspect. Overall, I am pleased with the dealership.

Nicholas McDermott

Jul 26, 2014

Had a good experience from start to finish,would recommend to all when in the market for a new or used car,Thank you Nicholas

zwack

Jul 25, 2014

My husband and I loved working with Marvin.(Our salesman) What a absolutely super, nice salesman and we would certainly be looking for him again when in the market for our next Honda or to tell our friends that are in the market for a new car. He was the main reason we came back to this dealership, given some of the experiences that we have delt with in the past.

Julie Johnson

Jul 22, 2014

I found my 2012 CR-V online and travelled over 500 miles (one way) to purchase this car. Naturally, I felt bit of trepidation about driving that distance to purchase a car I had never test driven. From the beginning and throughout my experience of purchasing this car, Joey D. was incredibly responsive, thorough and expedient in his feedback to me. He made himself very accessible and it was apparent that he genuinely cared about me having a great experience with this dealership and he highly values customer service in general. Had he not made this transaction from beginning to end, so smooth and easy, I would've purchased a car much closer to home. I both fully respect and appreciate him and the impeccable care and customer service skills he displayed. I would highly recommend working with him--and would again willingly drive that distance, knowing that I'm purchasing a car from someone I trust. I also conversed with Karl S at the dealership and he, too, gave me excellent customer service and helped to make this transaction as pleasant as possible. I appreciate you both! So grateful. ~Julie J.

targust2513

Jul 14, 2014

I recently moved to Michigan and was looking to purchase a new Honda Odyssey. I submitted an online request for pricing through Edmunds.com and Suburban responded immediately. They answered every one of my questions and were able to track down the exact color and option package that I wanted. The purchase process was the smoothest I've ever had - Suburban even helped me coordinate the purchase and installation of a DVD player into the van and then delivered the van to my house. I have no hesitation in recommending them as a first class dealership and would absolutely return to buy another vehicle in the future.

kmlf

Jul 11, 2014

Several people recommended Suburban Honda to us. We purchased our first Honda, a 2013 Odyssey, from Suburban in June 2013. We were extremely pleased with the vehicle and then entire purchase transaction. When it was time to purchase our next vehicle, we went back to Suburban. We purchased a 2014 Accord in May 2014. We dealt with the same salesperson and finance person for both transactions. They were very helpful, friendly, respectful, and knowledgeable.

kenwhise

Jun 28, 2014

Air conditioner was intermittent. Thought I had a short. Shawn said they would have to test coolent level and also test for leaks. You did this. Then you found an open relay in the compressor circuit. Shawn noticed rear wiper needed to be replaced and cleared this with me. You also took care of the fuel pump recall problem. Am not convinced you needed to test for leaks in as much the AC would cool when it was working.Seems that I would have saved a fair amount of money had you just replaced the defective relay.Ken Whise

arunedwin1

Jun 24, 2014

Compare to other service centers visited in last few years, is more friendly, able to identify & address the problem correctly moreover explained the problem in appropriate way and price looks to be reasonable.I think I found the correct people to handle my CAR

raiedhanoudi

Jun 24, 2014

Thank you so m uch for your help of buying my lease and leaseing a new car, also facilitate the my old car return, and your servace is great.

SriniMannem

Jun 19, 2014

I have leased 2014 Honda CRV. My sales person is Mike Siwicki. He is done an excellent job answering my questions and trade-in. I am very happy with Suburban Honda.

bstetson

Jun 18, 2014

I love that when I come to the service center, I am made aware of what service my car is due for - but I am never pressured into doing that service.

amsteine

Jun 17, 2014

I love my new Civic, and the employees at Suburban Honda were friendly and easy to work with. My sales representative, John, offered a good price and presented several payment options to fit my budget. I would recommend this dealership to anyone looking to buy a new Honda.

Ym2000

Jun 14, 2014

Excellent service and friendly staff and quality work. The work is always done on time and do not have to wait too long for any service. I would recomend this dealership

vishalnema

Jun 12, 2014

Excellent service and advice. Far better than expectations. Will be here again or future services and I think the Cost and time taken was perfect for me.

npattah

May 22, 2014

i had great experience speaking with john I also got to know new things about my new Honda in it was good thing to know thanks

zakharius

May 22, 2014

Got my new Civic there. It took me total 5 hours (and 2 visits) but it's not their fault. Had some credit history issues and financing approval took a while. Overall good impression, the car is great!

lanifox2

May 17, 2014

For the most part our experience was great. Price for Navigation system repair was high, but explained a set price. Only disappointment was not being "in the loop" when the repaired unit had returned as we had to call several times, no initial contact from the dealership.

Sahar sage

May 15, 2014

Marvin was great we have the price and sign everything the same day. Thank you Marvin for making it work. I had great customer service

AndyBur

May 11, 2014

Barry is a great guy. We loved working with him. We would recommend him to anyone. He was friendly, honest, easy to work with, and humble.

gannie12

Apr 26, 2014

I JUST LEASED MY THIRD CRV FROM HONDA. EACH TIME MY SALES REP UPGRADED MY VEHICLE. MY EXPERIENCE WITH THIS DEALERSHIP AND MY SALES PERSON VAN KNOX II HAS BEEN A GREAT ONE. EACH TIME I HAVE GONE INTO THE DEALERSHIP HE HAS DISPLAYED KINDNESS AND FRIENDLINESS. WOULD I RECOMMEND HIM AND HONDA TO A FRIEND OR FAMILY MEMBER? YES. EACH TIME I PURCHASED A VEHICLE I SPEND LESS TIME BECAUSE THEY KNOW WHAT YOU WANT. HI-5 TO VAN KNOX

msutracysue

Apr 18, 2014

Joey Demilio was efficient, thorough, honest, trustworthy, and professional. I bought a used vehicle with him two years ago, and came back to have him help with me a new lease. He made sure all of my questions were answered, respected my time, was always courteous, and I will be back to see him in 2-3 years when I'm ready for another new vehicle! Joey's service, and the dealership as a whole, has far exceeded experiences I have had at other dealerships. Now I won't go anywhere else.

Poppet65

Apr 16, 2014

I was completely satisfied with the customer service, thoroughness and timeliness that both Steve and Raj provided with my lease and would recommend this dealership to others

herathh

Mar 27, 2014

We got the friendly assistance from Marvin and Raj who helped us through purchasing the car we were leasing and also to lease another car. A+ all the way

XXXX4

Mar 27, 2014

Suburban Honda is by far the best dealership. John Butler is the man to see. He helps you with the best options on a vehicle and price. He never disappoints . This is my second car purchased with him. I say give him some kudos ,and I don't think the keys to a new car that he can't keep. LOL

kiranbww2012

Mar 26, 2014

I got best deal. Marvin willson did great job to get deal for me. They served customer very well. I recommend to my friends also.Karl stuef gave very good price.

parthasarathymd

Mar 26, 2014

Joe and Colleen are so professional and helped me to choose a good vehicle at great price.I believe that suburban honda is doing great for customers and their services are great.im so much thankful to Joe and Colleen for their excellent care and suggestions.

bobbywarren

Mar 25, 2014

Excellent experience,Joey,and Tim were phenominal !!!..A+++ experience..very professional team servce to accounting.Will not hesitate to tell others. a great Dealership ..Thank You

pmroberts

Mar 25, 2014

The salesperson (Joey) was helpful. The dealership had a nice amount of inventory. We found the car we wanted and the transaction was fast and easy.

smab

Mar 25, 2014

very happy with my CRV. my last CRV lasted over 10 years and is still on the road. everyone at surbuban Honda was very nice and went out of their way to make my expirence go smooth

nikkibeth

Mar 19, 2014

Fantastic experience. Joe and Raj were professional and helpful. They were very efficient and got the job done. They made their work look easy. I was looking for a certain color that was not on the lot and they were able to locate that color and get the vehicle to me the same day. I would definitely recommend Suburban Honda and would send friends straight to Joe and Raj!

chazmcd

Mar 17, 2014

I have never had a bad experience dealing with the service center employees. Have always been given a friendly greeting and listened to no matter how strange a problem I bring to the shop. Problems are normally resolved on one visit. I have usually dealt with Bob, Julie, or Jeff and their attention to detail and manifestation of actual concern and interest in my experience with Honda service is a major reason I plan to stick with Suburban Honda - service or sales.

loraie

Mar 16, 2014

I am always satisfied with the services that I receive from your dealership. The maintenance that I receive I am satisfied no problems and my wait time is appropriate for what was worked on.

beydounkarim

Mar 8, 2014

WARNING: There are many other Honda dealerships that will treat you right. Dont waste your time with this one.I cant say Im surprised by the other reviews. I had the worst experience at this dealership and witnessed an absolute failure in customer service. Please heed this WARNING as well as others you see in the below reviews. I will never walk into another Honda dealership again, and you would be wise not to walk into this one. My experience: I walked in to return a lease early and wasnt invited to an office but was told to walk over to a high top table. After I asked if the dealership can purchase the vehicle and settle my lease to save a little, a manager was brought over to discuss the situation. The manager, MIKE HERNANDEZ, walk over CHEWING GUM, and began interrogate us to figure out who told us that they can buy the vehicle from us. HE CONDESCENDINGLY told us that were responsible for the remaining payments for the contract, but hell see what he can do. Finally, when the buyout offer came back from the manager it showed that I would save about $400. I asked if there was any room for a better offer. Being in a dealership, I wouldnt think that this was out of the norm. Mike was called back in, and I asked why the NADA trade-in was so much higher compared to their buyout value. With a smirk Mike said GO SELL YOUR CAR TO THE NADA. My wife and I were completely shocked; I asked him why he was smiling and being so disrespectful, and then interrupted me, TAPPED ON THE TABLE AND SAID HAVE A GOOD DAY, EFFECTIVELY KICKING US OUT OF THE DEALERSHIP. After all the staff around him realized how unprofessional he was, they pointed me to Mikes manager. MIKES MANAGER APOLOGIZED and was able to help us, but we never received an apology from Mike. We were shocked as to why they were treating us in such a manner. It later became obvious after reading other reviews that if youre not buying from the dealership they simply dont care to treat you right and keep you as a long term customer.

dsoderman

Feb 28, 2014

Joey was an excellent salesperson and he was very attentive from start to finish. He responded quickly to my emails and was quite knowledgeable about the brand Honda. We were able to purchase a certified pre-owned Honda Accord that was in our budget and it exceeded our expectations. Joey had the car ready for us to test drive before we arrived. I would purchase another vehicle from him in the future.

Nicole5324

Feb 26, 2014

I had a great experience! Mike worked very well with me and he helped me find the perfect car very quickly. He was very easy going and flexible when it came to my small window of needing a car. I would definitely recommend this dealership!

BhaskarG

Feb 25, 2014

I recommend the Dealership as well as the Sales persons involved - Joe Janosky and Colleen Cantu - for the price I got and the way my issues were addressed, the friendliness of Josesh Janosky.

drhans1022

Feb 25, 2014

Everyone was very friendly. I got a quick appointment, and they took as long with the car as they said they were going to- no delays. They have free muffins/coffee in the waiting room, which is nice. The shuttle drove me to work, which was clean and the driver was friendly. I recommend this dealer for service. I know nothing about cars, so I could have been robbed blind with the $800 I paid for "routine maintenance" on my 2007 accord with 85000 miles, but I'm an optimist and I'm going to believe that everything they did was in my best interest.

Jam20jam20

Feb 25, 2014

The purchase experience at Suburban was great and everything went smoothly. My new Honda has exceeded my expectations which is a tall order given I am a Honda loyal customer for 23 years.

mabbds

Feb 25, 2014

We have leased (3) Honda CRV"s from Sales and Leasing Consultant Joey Demilio and would recommend him to all our friends. Everything that has changed from our last Honda is pleasantly true.

mmolinar

Feb 25, 2014

Purchased from out of state based on CAR listed in CARS.COM. Was very professional and easy to deal with. Delivered everything exactly as promised

pat12565

Feb 25, 2014

As usual the service experience was great. My next car will be a Honda based on my satisfaction with the service at Suburban Honda. Thank you

samsumaria

Feb 25, 2014

My husband-to-be and I bought our first car, 2011 Honda CR-V urban titanium, here in October 2013. While purchasing a car with limited budget could have been stressful, we had such a great experience because of the service and deals that we received. Marvin Wilson helped us to get the best deal possible with such a nice car, and we are very pleased with our purchase. Marvin is very kind and honest person to work with; he is amazing! Other employers were also friendly, and they were willing to help us in every way possible.I would definitely recommend the Suburban Honda, especially Marvin, for their great service!

ykoval

Feb 21, 2014

Talking about working according to customer's needs and speed? These people have totally got it all under control!!! Highly recommended experience! I bought a 2011 Acura MDX from this dealership today. From the very first encounter with Tom two months ago when I first walked into this dealership, I knew this place was for real. And today, upon my financial availability, I was able to close the deal by working with Joey and Raj, who have accommodated every single request, and worked with my credit union very hard to obtain an acceptable rate so I could drive out in the vehicle of my dreams. Joey replied to my email with extreme expediency and prepared the vehicle by the time I arrived to the dealership for me to test drive. He let me focus on the vehicle and experience it for myself. There was absolutely no pressure or persuasion. The cars sell themselves here. The dealers are talented in working at your pace. Joey worked with my insurance company and license plate transfer was a breeze.Raj demonstrated extreme professionalism and expediency in preparing the paperwork, which allowed the loan to be closed with utmost accuracy and precision. Overall - highly recommended dealership in terms of the dealers approaching the customer, preparation of the vehicle for the test drive, preparation of the vehicle for sale, and closing the loan paperwork - it was all a breeze.Thank you, Suburban Honda.

aaronius

Feb 12, 2014

I'm a Canadian buyer who was looking to import a used 2013 Honda Accord from the USA into Canada. I did not visit the Suburban Honda dealership in Novi MI. I called from Canada to inquire first, if they carried any inventory for the vehicle I was looking for. While I understand that the dealership might not deal with many Canadian buyers who are looking to export cars from the USA, I found that Derrick and his manager (not aware of his/her name) were not knowledgeable about how the process worked whatsoever. But like I stated, that's understandable; however, their lack of willingness and interest in inquiring about the process or having the basic humility to admit that they have never dealt with this situation before was quite shocking and troubling. Derrick told me that they would not sell me a car unless it's registered in MI, and I pay the state sales tax for it there. I tried to explain that when purchasing a car for export (meaning the car will not be titled, or registered in the USA), I do not pay the state sales tax upon purchase at the dealership since I will be charged the state sales tax when I bring the car across the border. He would not have any of it - his only response "No, can't do!". I still pushed a little more and tried to explain that when I cross the border upon importing the car into Canada, I would be charged Canadian taxes too - GST by Canada Customs office and PST when I register the car with the province of Ontario. But... "No, can't do!" I tried again, but telling him that my family currently owns a used vehicle purchased in the States. No dice!I was repeatedly put on hold. Initially, when I asked if they had the inventory, I was told that he would call me back after checking. However, when I gave him my number, he decided to put me on hold instead of proceeding to hang up and call me back upon verifying whether he had the inventory for the car. I can only assume he decided to put me on hold, and not call me back, because he realized they would have to make an international call and be charged a minimal price for the call. He then went on to accuse me that I was asking for a NEW 2013 Honda Accord, when I had clearly stated that I was looking for a car with reasonable number of miles on the odometer at a reasonable price for import into Canada. With the multiple times I was put on hold, the unwillingness/ lack of interest/ lack of humility to understand my position - I would say I had a terrible experience, and terrible customer service at Suburban Honda dealership in Novi, MI. Lastly, I called Derrick back, minutes after our conversation and was transferred to his extension. He didn't pick up the phone, but instead let the voice mail pick up the call. Perhaps he was tied up, but I have not got a call back yet (been an hour). And yes, he took down my number - but then again, he could be worried about racking up a phone bill? Derrick, if you get to see this review I hope you (and your manager) will take the time to go to these websites and get a little bit more background on this matter, and resist the urge to give me the middle finger or cuss me out. Stay humble, be willing to understand, and learn! Just some friendly advise that will take you a long way!http://www.cbc.ca/news/business/canadian-car-buyers-blocked-from-cheaper-u-s-prices-1.2435299https://www.riv.ca/ImportingAVehicle.aspx

redsoxaa

Feb 12, 2014

We worked with Joey. Called earlier in the day and he had the cars we were interested in waiting for us. The whole process was laid back and no pressure. They were able to get us better financing than the bank, more for our trade, and a great price. Everyone we worked with was very professional and friendly. We would definitely recommend Suburban Honda to friends in the future.

bassam235

Jan 21, 2014

got a price lease quote online for a Honda odyssey 2013 they were about to run out.online they had 6 in stock. i checked with the internet sales before going to the dealership.i got an appointment for test driving. once i was in the dealership they had a 2014 ready for me for a higher price. the salesman told me that they run out of 2013 Monday morning. (I called internet sales the previous day Monday at 4 pm)he said that he had to pull one from a different place but the price will be higher. He acted as if he wasn't interested in selling me nothing.Then he had to check with his manager for the price they quoted me online and guess what NO NO NO NOI don't believe that this dealer is up to standards of professionalism and keeping their word.if you advertise a car for a certain price with this much down and this much for delivering, title, registration,.... that would be the priceif you run out of cars let people know and stop waiting their time!!!!!

ajfailla

Jan 16, 2014

Steve worked extremely hard to get us in a new lease and to get a great deal. He was friendly, patient, and we were extremely happy with our experience.

amolpchavan

Jan 16, 2014

Tom was very friendly. Purchasing a car was so easy at Suburban.They also coordinated nicely with the Finance company.Overall my experience was satisfying, Would recommend this dealership.

graceo

Jan 14, 2014

My family has leased quite a few cars through John Butler from Suburban Honda and each time the service has been excellent! So, that's why when it was time for me to to get my own car, I called him. John Butler really helped me through the process with father-like patience and advice. When deciding on a model within my budget, he told me exactly which features were/were not included and how much per month each model would be off the top of his head so I could easily make a decision about which one I wanted. John was incredibly accommodating and generous and I cannot thank him enough!!

Bradleyjm

Jan 13, 2014

If your looking for a group of people who will go the extra mile or more to give you the best possible deal on a vehicle you need to visit Suburban Honda. I had a great experience with them. I came in looking for a used car that i could finance. They worked with me very thoroughly to find the best deal and with an amazing car. I was very impressed with how loyal they were to me when they really didn't have to be. That says a lot about the people you deal with and in sales its the people that make the difference. They really made a lasting impression on me and i will definitely be returning for my next purchase down the road. Thank you very much.

sraw

Jan 8, 2014

Marvin Wilson is an excellent sales person. He is very cooperative and friendly. I purchased the 2014 Honda CR-V EX and Marvin was my sales person at Suburban Honda. Marvin was very helpful in the negotiation process especially that I had to turn in a lease car as part of the deal and Marvin worked it all very well. Unlike other sales I've worked with before Marvin is honest and trustworthy, he will not play with numbers in front of you instead he will explain the total cost and payments in a straightforward manner. I am very glad that Marvin was my sales person and I believe I got a good deal because of him. I strongly recommend him.

Alawi

Jan 5, 2014

Wonderful team, was more than expectation, referral my friends to visit the dealer when need car for any family member, thank you kindly Honda for having such team!

rcaprathe

Jan 5, 2014

Our salesman, John Vaillancourt, was very helpful in answering questions, providing test drives, finding the car we desired from another dealer, and facilitating our purchase quickly and efficiently. He is genuinely a friendly and a caring person. He was not pushy, obtrusive, or obnoxious as we have experienced from car salesmen from other brands in the past. He was excited for us, sincere, and made the buying experience a pleasure. We hope he continues to work at Suburban Honda.

Thombrent1

Jan 4, 2014

Joey was awesome bent over backwards to help us get into a car. Very friendly and out going would highly recommend them to everyone go see joey if your looking for a car

Barrmel

Dec 31, 2013

Our lease was ending on our Honda Accord. We came to the dealership to consider leasing another car. Salespersons John Vaillancourt invited us to test drive several models. He was friendly, extremely personable and accommodating. He told us that he was fairly new to the dealership, but you would have never known that. He must have done his homework because he was also very knowledgeable. In 48 hours, we were driving off in our new Accord. This is our sixth purchase from Suburban. They should be proud to have John on their team.

bballjonx

Dec 31, 2013

Very friendly. No BS. I agreed to the price with Colleen before I arrived. Joe helped to ensure we got the car we wanted . Then Raj made it easy to sign the paperwork and drive off the lot with the car.

bshirely

Dec 31, 2013

We just moved to Michigan and was at the end of our previous Honda lease. John Butler was outstanding in assisting us in moving to a very good quality, low mileage Honda Pilot. The SUV was very clean and runs perfect.The entire staff was very friendly, Thanks to everyone.Happy New Year...

chrismass1

Dec 31, 2013

Jeff was great. The gals in the cashier office were pleasant and professional. When I presented a $10 off any service after I already paid for my service, the were very nice and refunded 10.00 from my account. Good job Suburban Honda.

kingcoal

Dec 29, 2013

Service to clean fuel system was done within an hour. Change of wiper blades also done at this time. Costs were reasonable. Satisfied. I have no more to say.

traycee

Dec 23, 2013

I am here to retract a negative review that I've posted a week ago. I purchased a 2012 Toyota Highlander and was very pleased with the vehicle as well as the customer service I recieved at the time of purchase. The reason I gave this dealership such a low rating and a negative review was due to the attitude of an individual in the finance department and her lack of explaination and assistance with the extended warranty program. However, I am pleased to say that since that time, the issue have been resolved by Sales Manager, Tim Tharp. He was very helpful and was very prompt in resolving this matter. My salesperson Joey Demilio was also alot of help during the process of my purchase, therefore I am please to say, due to their quick response to make things right, I would recommend this dealership.

kingcoal

Dec 17, 2013

Requested Suburban Honda to check battery because of cold weather. Checked battery and found it was substantially underpower. They had a good stock of service batteries and were able to accommodate an oil change as well. I was in and out in about an hour and a half.

MckenIe.jen

Dec 17, 2013

Today I purchased a vehicle from this dealership and had the pleasure of working with Joey Demilio, he made the entire experience not only quick and painless but enjoyable. He was incredibly knowledgable and anticipated my needs every step of the way- I couldn't have asked for a better sales person. I thank him and Suburban Honda for taking such good care of my family and I! I'll definitely be seeing Joey again for all my future car purchases!

MissMM

Dec 17, 2013

I have just leased my fourth vehicle from Suburban Honda. John Butler is the most patient and helpful sales person I have ever worked with. He was a pleasure to work with on my last lease so I made sure to ask for him when it was time to turn it in. I was in a hurry and John did everything he could to make sure I wasn't there any longer than absolutely necessary. Depsite the cold weather, John gladly brought around a few vehicles for me to look at and was sure I had all the information I needed as quickly as possible.But what really has made John my favorite sales person ever - he worked with my crazy schedule with patience and kindness that I really appreciated. There was no pressure on his part, but he responded quickly to my random emails and when I finally had time to pick up my new car, he had my new Civic ready to go and warming up. John's calm personality, vehicle knowledge and level of professionalism will make him my sales person when this lease is up too.

traycee

Dec 17, 2013

I saw the vehicle online and came in 2 days later and purchased the vehicle. I worked with Joey Demilio over the phone and he was polite, helpful and easy to get a hold of. The whole transaction went smoothly and my husband and I were very pleased, however when we sat down with Trisha in finance to finalized the deal, she persuaded us to purchase the 'Easy Care" extended warranty but did explain the cancellation policy. We understand that the extended warranty of $1,970 was tacked on top the cost of the vehicle which made our premium higher. However, she did not explain that if we choose to cancel at a later time, the premium will remain at the higher rate and will not go back to its original state, where it was before the warranty. She told us that an "Easy Care package will come to us in the mail and so my husband was confused and thought that she did not gave us any type of document showing we purchased the warranty. After much thought and only a few days later, we decided to cancel the warranty so we called Trisha. It was at this time that she finally told us about the cancellation policy and was very upset at us because we were confused. She was downright rude, accusing my husband of playing games just because he thought she did not provide us with any documents from the "Easy Care" warranty program. She got upset at me and my husband for calling her, saying she does not need for us to call her 5 times over something that could be dealt with in 20 mins. Well, EXCUSE ME but I think Suburban Honda received a very easy deal from us. I saw your car online, did my research and called you guys and purchased the car 2 days later with $5,000 cash down. Came into your place, knew exactly what we were coming in to buy and didn't waste your time in closing the deal so how the heck is that playing games???!!!! And this is how we get treated?!!! Are you for real??? Before you accuse someone of playing games, think!! Please for future reference, make sure you explain things thoroughly to your consumers, especially about the warranty cancellation policy so they WOULD NOT be confused and get frustrated! If Trisha would have done so, we would not have had this issue!!! I rated customer service a two because of Trisha! Joe, on the other hand was very helpful!!

karnut2004

Dec 12, 2013

Fast, polite, courteous and professional service. They had the right car at the right price.Would return to this dealership when shopping for our next car.

PatrickElvy

Dec 5, 2013

The service at Suburban Honda has been excellent. The sale staff and service staff have been always helpful and knowledgeable. I will always be a loyal customer and will reccomend the dealership to all the friends I know.

viedermama

Dec 2, 2013

Joe was super to work with. He was knowledgeable, extremely friendly and eager to make the deal happen.. I will highly recommend Joe to family and friends!

kellymcd

Dec 1, 2013

I've been leasing a Honda Pilot for my last few leases and was planning on leasing another one. I used Edmunds for the first time and was bombarded with email and phone calls from various different dealerships. I was a bit overwhelmed with all of the response but was initially impressed by the straight forward email and phone response from Suburban Honda...after confirming the quoted price multiple times with the sales rep over the phone in different conversations and making it clear that I am busy and didn't want to waste my time or his; he talked me into coming into the dealership to make our deal.Unfortunately as soon as I got there and did the test drive and wasted an hour of my time he came back at me with a quote $25 higher per monthly payment then what we originally discussed and what I confirmed multiple times...then as I started walking out they came at me with another quote and stated that the sales rep that gave me the initial quote made a mistake....lol...what a joke! I confirmed this quote with both sales people and more then once...typical poor customer service and misleading tactics...many more details but too much to type...I would recommend against wasting your time with the Suburban Honda dealership there are many more out there with much better ethics.......

klingon

Nov 25, 2013

I came in after getting a flyer in the mail for a free turkey and saying my 2010 Honda could be worth $11,000 in trade in towards a new model. I immediately faced a line of other dissatisfied customers as their free turkey was a $10.00 coupon which they "ran out of". I then told my sales person what I owed on my 2010 and how ideally that car needs to be paid off in trade in value. They played the usual games of taking my keys but never looking at the car other than the mileage. I again inquired as to why the "bait and switch" over the flyer they sent me as a returning customer. The manager came over and told me flat out they would only give me $4K towards my car despite the fact I was on the phone with my credit union who was willing to finance up to 110% or more if needed towards replacing the car wth a 2014 model. The manager refused to negioiate and refused to give me any copupons for anything and threw me out despite the evidence that I was willing and able to bring them a cashiers check the following day. Needless to say, I was a victiim of bait and switch coming in and treated with outright hostility for daring to bring up the fact they were in violation of the Michigan Consumer protection Act MCL 445.903(2). Now I will be filing a small claims suit for the value of the turkey plus a $250.00 judgement for damage4s as set forth in the law. More importantly, they lost me forever as a repeat customer who can come in with cash after we agree on a price. Aviod this place at all costs.

tmviets

Nov 23, 2013

We purchased a used Honda Accord from Suburban Honda. Our sales representative Brad Fernandes was excellent in helping us locate and find the vehicle that we needed. He spent the time with us we needed and was available for any of the requests or questions we gave him. He had great follow through and we couldn't have been happier with everything he did for us and with our "new to us" car.We also worked with the finance department with a man named Karl Stuef and he was very helpful and not pushy which we truly appreciated. We felt pleased and satisfied with what we purchased and what we didn't.Brought the car back for a service appointment which was handled by Jeff Smith. Everything was done according to our needs and we were very happy with all of the service dept.We would highly recommend Suburban Honda for anyone looking for a new/used car...

Filis

Nov 14, 2013

Steve Nowell was a pleasure to work with. He was extremely well organized, seemed to juggle multiple demands from multiple customers simultaneously, always courteous and accommodating, knowledgeable and attentive to questions. He initiated text messages, keeping me in the loop on every step of the financing through my credit union, offering to match their pricing etc, but never pressuring me one way or the other. I must say this was my best car buying experience ever. If i am still in Mi when my new 2014 Honda Accord hits it 175,000 mile mark, the time frame in which I have come to shop around for a replacement Honda, I will be back, looking Steve up! It is a pleasure to purchase a quality product from such a reliable, courteous, and personable salesperson. Thanks Steve!

Dfelix68

Oct 19, 2013

Always very nice. I trust Bob with my pilot. He is a very valuable part of the team. He always takes care if me. Thank you Bob!!

ayerskm

Oct 17, 2013

Thanks to the hard work of Mike Siwicki and Karl Stuef, I have better piece of mind when my son travels back and forth between home and Western Michigan University. He is driving a safe and reliable Honda Accord, loves it and that makes me a happy mom. Thanks guys!!

lindakessler

Oct 17, 2013

My husband and I purchased a new 2014 Honda CRV and Joe Janosky was our sales rep. He made our experience simple, easy to understand and relaxed. All questions that we had were answered clearly and promptly, and Joe went out of his way to make our purchase a pleasant experience. I'd also like to commend the woman who handled our financing at Suburban Honda, although I do not have her name. She was an employee who knew her job very well and was able to articulate complicated money matters in down-to-earth language. All in all, our experience at Suburban Honda was excellent.

antoniostokes

Oct 8, 2013

friendly personable service and comfort of waiting area. However, this is the stupid part of the review. If you ask the questions, then the comments should be optional. Nevertheless, I like the environment in service and I had the pleasure of working with jeff smith in the Acura side. He is a value and asset to the surburban family.

netforce

Oct 3, 2013

The guy who led me to the service and explained the process was very kind and informative. I'm totally satisfied with this dealership with the oil change, battery replacement, and wheel alignment.

nolan98

Sep 26, 2013

Joey Demillio was prompt, fair and respectful. He did a great job. I would recommend this dealership and Joey as a salesperson to a friend.

pavenra

Sep 25, 2013

I wanted to buy an Honda Accord. Steve let me test drive it. I was impressed. Then I changed my mind and I wanted a CR-V.Steve let me test drive it. I showed it to my wife. She was impressed too. We took some time to make a decision to buy it outright. Steve worked with me and gave me time to decide. Then we bought the vehicle from Subruban Honda. Today, we are a proud owner of a 2014 Honda CR-V. During the entire process Steve was courteous, did not pressure, presented options, friendly, informative, patient and understanding. He finally delivered right vehicle at a price we could afford.

chrislarue

Sep 19, 2013

My wife and I met Joe Janosky in July, 2013 as we were looking at the remaining inventory of Honda Odysseys in stock. After Joe showed us the brochure of the 2014 model year and after arranging a test drive, we decided to reserve a vehicle that was to be built the third week of August. The changes in the 2014 model in body style and electronics were the deciding factors in waiting for the van and Joe kept us informed as to when delivery would take place. We took delivery September 3rd and Joe Janosky and Karl Stuef could not have been more helpful during our purchase and delivery process. Joe took care of getting the van prepped and Karl explained our options in regards to protectants we could have applied to the interior and exterior, extended warranties and finance options. After about three hours, we were ready to drive it home. Joe got in the second row and explained all the systems to us; heating, air conditioning, all the electronics and he paired my phone for me through the navigation system. Before we left, he said that if we had any problems figuring out anything to just give him a call or come back over to the dealership. We did just that two days later as there is quite a bit to learn on these new vehicles. I never imagined owning a van with more than fifty computers in it. Long story short is that I would recommend Suburban Honda, Joe Janosky, Karl Stuef and Julie Danielson to anyone that is interested in a quality product and quality service. My wife bought her 2006 Honda Civic from Suburban Honda and Julie has been her favorite service advisor these past six years and raves about how helpful Julie is. We now have almost 600 miles on our Odyssey and we're enjoying it very much.

munozg

Sep 17, 2013

The employee who waited on me was friendly and the wait time for my oil change and tire rotaion was short. My overall experience was more than satisfactory.

baltuna

Sep 11, 2013

Yes, I bought a Honda crosstour from this dealership. I enjoy my car and receive complements all the time. Loren the salesperson was very helpful, not pushy and made the experience very comfortably mellow. :-) He gave me space to make decisions and upfront honest information. I like Honda cars and probably will continue to always purchase a Honda. If Loren is still around for my next purchase, I will definitely request him. Brenda Altuna

Dmarecki

Sep 7, 2013

Steve was great, very knowledgeable and fair. Had good advice and briefed us on the car's features after we purchased. Helped set up my Bluetooth.

janetbrauns

Aug 23, 2013

Joey didn't give me the Honda certified warranty booklet, which contains a page to be filled out by the salesperson and manager, when I bought the car. The booklet lays out what is and is not covered under the certified-vehicle warranty. I asked him for the car's 150-item certification worksheet. He didn't give it to me. Every dealership is required to provide the worksheet on request. I requested the certified warranty booklet and worksheet for my car. All I got was a "sure, I can do that" text. I sent the request to the dealership's online coordinator. She passed it along to Joey. He still didn't send the documents. Now I wonder whether I paid too much or whether the car is in fact certified. How hard is it for Joey to keep his word? In general, I was treated as though my business didn't matter. In addition, the first time I had the car washed, a great deal of road rash showed up on the hood. Two days before I bought the car, I took it to a nearby parking lot and went over it thoroughly. I didn't find many notable marks on the paint. The day I bought it, I saw more scratches on the body and chips on the hood. I had it washed, and afterward saw still more scratches and the highly disappointing road rash. Did the dealership use something to cover the scratches and road rash? If they did, why not just fix them instead? In hindsight, I wish I'd gone to the last two dealerships on my list before Suburban Honda.

catchatcaren

Aug 15, 2013

I LOVE Julie and have had her take care of me and my car(s) for YEARS! She is a doll! She listens to my Honda stories and is always knowledgeable and welcoming!

alangator

Aug 10, 2013

I have always gotten excellent service at Suburban. Generally Julie has been my service coordinator. She is my favorite and is very nice, pleasant, prompt and knowledgeable. Service is quick and I get my car washed to boot. They do a great job.

yakov1

Aug 9, 2013

Very good experience, friendly stuff. Exceptional service and great selection of cars and SUVs. Very helpfull and understandable people.Saleperson Derreck Kyser provied a very good service.

PatrickHerek

Jul 29, 2013

We worked with Loren Zeidman who took the time to answer all our questions, was very prompt with communication, and got us a great price on our new CR-V. It was a fast, easy, and a very pleasant car-buying experience.

pdcruz48374

Jul 28, 2013

Great service always for past 10 years, Honesty and integrity are standard with the service department. Always available for consultation by phone. Trobleshooting is very accuate and repairs are great quality.

cole7007

Jul 26, 2013

Our experience with Suburban Honda has been excellent. So often, people are motivated only to spend the time to write bad reviews and I wanted to share how excellent our experience has been. We have worked with both Tim Tharp and Joey Demilio on the purchase of a 2013 Honda Odyssey for a family member living in Arizona.After researching at several Honda dealerships in Arizona without positive results, I offered (I live in Ann Arbor) to research dealerships in Michigan. We visited four Honda dealerships in the area and Suburban Honda stood out above the rest due to their promptness in returning phone calls, accuracy in answering questions related to the vehicle, price, and overall friendliness.However, the true test of a dealer is not how things go prior to purchasing a vehicle, but how they support you after the purchase. We had one minor misunderstanding (post-purchase) relating to some accessories and called them to discuss. Not only were both Tim & Joey prompt in their response but they also offered to make it right by quickly ordering and installing the parts prior to the vehicles return to Arizona.Based on our experience I would recommend Suburban Honda, and will be back to purchase other vehicles even though Suburban is located over 2000 miles from where the vehicle will be used. Over the next several weeks our new 2013 Honda Odyssey will now be happily making its 2000 mile journey back home in Sedona, Arizona.

ssnsudhakar

Jul 16, 2013

I had a positive experience turning in to my new 2013 civic was good and the service offered by my sales representative Loren was awesome.If you are planing to buy any Honda vehicle do visit Suburban Honda and do meet Loren he would be happy to help you to find your needs.

LindaDFriedland

Jul 4, 2013

Suburban Honda has been servicing my Honda Odyssey for the last 13 years. This dealership fixes things right the first time. Julie Danielson is my go- to person. Half the time, she is able to answer my questions over the phone. While she has been forthright in explaining that she cannot provide a diagnosis over the phone, after numerous calls over the years, I gotta say that Julie has never been wrong. I go to Will when Julie is not there. He does not have the same experience that Julie has, but he never hesitates to get back with me with the information that I need. I routinely check Julie's and the attending mechanic's advice, by going to other service centers (usually to look for a better price) and I can confirm that Julie and Suburban Honda have always been straight with me. I have been feeling pressure to buy American, but I have been hesitant because this dealership treats me so well. From free rides to work during service, to doughnuts and coffee, to free WiFi, I am always made to feel comfortable.

jeanne1965

Jun 26, 2013

We had a very positive experience with turning in our current CRV and getting into a new CRV lease. Loren Zeidman was very helpful and cordial throughout the entire process. Thanks Loren!

dennisk991

Jun 2, 2013

Raj has always taken the time to explain all of the alternatives for our leases. He did the same with us this time, and we feel that we came away with two very nice cars for a reasonable price.

keeneysal

Jun 2, 2013

As always, our experience working with Raj (turning in our vehicles and selecting/receiving new ones) with him was extremely smooth and efficient. Raj's expertise and friendliness makes the process a pleasure from beginning to end. He is an A+ professional!

6851685

May 20, 2013

Overall a very relaxed experience. Unlike other dealers I was not pressured, the deal was done timely and as expected. No surprises. Steve did a very nice job as did Marvin helping out on Steve's day off. Both of them are to be commended and I would not hesitate to purchase from either. The final purchase and financing was seamless with no surprises. At no time did I feel overwhelmed or pressured.

ruzica

May 9, 2013

convinience ,fast,trustfuly and hight professionaly comunications. We are not planing to buy a car, but good sellers presentation make as to think abaout ... we bougth the car and love it ,thanks Steve :-)

bla3232

May 6, 2013

Living in S Florida and remotely purchasing a vehicle for a member of my family (whom lives in Detroit Metro Area), I needed a sales individual whom would be in clear communication with me, was acceptable, trustworthy and very proficient with his product and services... After canvasing several Honda Dealers in the Detroit Metro Area, Raj Pillai won my business hands down. He was very attentive, acceptable, knowledgeable and one i quickly built trust with... Most importantly he was a consummate professional to work with mostly via phone / email.Raj should be highly commended for his service and support enabling me to get this done in a proficient manner and having enjoyed my experience from start to finish.Hats off to Raj.. he is the best example of dealership experience i have ever known to date.B. AllenFort Lauderdale, FL

Entropystereo

Apr 20, 2013

Kind service and a comfortable environment. I'm glad for the new extended hours. Service was smooth and fast. They were able to let me know about some other issues. It was a mo pressure environment!

DaveCraig

Apr 16, 2013

Jeff was great pricing service I requested and explaining the findings of potential up-coming service needed. Also your driver taking me home and picking me up to get my car was friendly and professional.

MikeCayabyab

Apr 7, 2013

The very first time me and my wife went in this dealership we were greeted by Loren. Loren was very helpful when we were choosing our first SUV. He made our experience of getting a new vehicle so comfortable, stress free and fast! If you are thinking of getting a new Honda, please visit this dealership and see Loren, they will make a difference!Thank you Loren for helping us get our sweet new 2013 Honda CRV EX! We love every aspect of it! Me and my wife chose this SUV because we know we would never go wrong with a Honda.Arigato gozaimasu, Honda.Michael and Sharon

kmehta15

Apr 1, 2013

I went to purchase the new 2013 Honda Odyssey Touring. The sales person who helped me was Raj Pillai. He is great and his got a great sense of humor. He helped me out every possible way and that's what I liked. so my over all experience with suburban was great and I will definitely recommend this dealership to my friends and family members.....Thanks.....

kkonesky

Feb 26, 2013

I brought my car in for repair because I was not happy with the place I was going to before. Everyone did a great job and you have a customer for life. Thank you so much.

LoriGrein

Feb 13, 2013

This was my first experience with Suburban Honda, and overall it was excellent. My car had to be towed to the dealership on a Saturday, and all of the employees, especially Jennifer in service, were very accomodating. The Master Technician did a very extensive inspection of my car and provided a detailed list of both required and recommended services. The only negative mark was the cost of the repair - the manual transmission service was more expensive than I anticipated but probably in line with most independent shops.

jcotterbein

Feb 12, 2013

THe Suburban Honda Family is great in Sales and Service!!Thank you for taking care of my Hondas for my family!!

Harishg

Jan 29, 2013

It was a very good experience working with Mr. Loren Zeidman. He was very informative. Guided and suggested us in the right direction and listened to our requests & choices too. I would strongly recommend him as a sales consultant to any of my friends planning to buy a Honda vehicle in the future.

Joan Sterling

Jan 25, 2013

We were very pleased with the professionalism of our salesman, the willingness of Suburban Honda to meet our needs, and the quality of the product,. We felt that we were given a good price on our vehicle, the Honda CRV, and a fair value on our trade-in. Mostly, our salesman, Loren Zeidman continues to go above and beyond his sales duties to assist us in answering any questions we may have.

RGCAccord4106

Jan 17, 2013

Car was purchased at Suburban Honda. Service has been very good since purchase. I had an oil change and 45K work done. The car was ready 20 minutes prior to the ETA.

jjdavis6588

Jan 13, 2013

You definitely want to go see Loren if you are looking for a car. A new Honda, used Honda, or even another used car from the Suburban dealers...doesn't matter. GO SEE LOREN!! He will make sure you have the best car sales experience you've ever have. I will refer friends and family to Loren FOR SURE!!

mrkman

Jan 8, 2013

100% - (99% would be too low) -100% Raj and Mike Hernandez were totally honest and up front about the car I bought. They described my car perfectly, we negotiated briefly, and agreed to a fair price for both of us. I gave a deposit over the phone, they faxed the agreement to me, and we were done. I needed to travel a day to get the car and I relied upon thier reputation to deliver as promissed. In advance of my arrival, I asked the following: have it fully detailed and ready for my inspection, have the oil changed and have all fluids topped off, full tank of gas and be ready for my trip home as time was of the essence. 100% Upon my arrival at the dealership, I was escorted to the detail shop for the inspection, then a test drive, then to the business office to complete the paperwork, then a "tech" person familarized me with several functions and connected the Bluetooth for my trip home and I was on my way. All done by Raj and Mike. Clean all the way. It could not have been any better. I recommend without reservation.

Pmckervey

Jan 5, 2013

I have had a great experience with the service department..always.. I was very surprised that no one said " Hello" or offered to help me when I went into the new car showroom and looked at the new Pilot. I know some dealerships do not like to deal with women. Well I am one who decides what she will drive. And my car is paid for and 6 yrs old!

don levinson

Jan 4, 2013

Service was fast - professional -. Your service rep that wrote up my order was a great asset to your dealership. I can comfortably recommend your dealership to others.

setz

Dec 27, 2012

Your dealership is horrible at customer service. The sales person was not helpful at all. He was rude. The used cars you have are over priced. I have never been to a dealership where they sell cars that have things broken and service engine soon lights on. what kind of crap is that. I understand the "AS IS" part but that does not include broken gas gauges and service engine soon lights. I have bought a lot of used cars and never once have I had a dealer tell me that the car is sold with broken stuff like that. If you cant fix them then maybe you should not sell the cars.I will never come back to this dealer and i will make sure i tell everyone i know not to come here either.

Stevenwk

Dec 20, 2012

Loren was great!! He helped us every step of the way. Loren is very knowledgeable and put us at ease right from the start. Any questions we had he answered thoroughly and with great expertise.Loren was with us every step of the way from start to finish. I would highly recommend him, and I will recommend him to all of my friends and family. Thanks again, Loren, for helping us with our automotive needs. You were great!!Sincerely, Elaine Kaufman

L.J.Sinclair

Dec 11, 2012

I purchased my second Honda from Suburban Honda after my original Honda dealer acted like he was too busy to sell my my second Honda.I stopped into Suburban Honda after a dental appointment, to just look. John Butler apperoached me and welcomed me to the dealership. After chasing sales people that were standing around talking to each other at the other dealership this was really great.I told him what I was interested in. I saw the CRV that I liked. I took a test drive, and that evening I drove home in my beautiful new CRV. When it came time to make a change almost 2 years later. I gave John Butler a call told him I was coming out, and I was bringing my son. We set up a time, and my son and I went out. My son and I both came home with our new cars the next day. My son decided to change cars a couple of months ago. So the call was to John Butler, and a day or so later my son was in his second new car within 12 months purchased from John Butler at Suburban Honda.Within the year I will be calling John Butler at Suburban Honda to trade my car for a new one.Suburban Honda & John Butler have been good to me, and they have a loyal customer.

BK1

Dec 1, 2012

I had a very positive experience buying my car at the Suburban Honda and Loren had a lot to do with it. I buy a new car every few years and it is a big ticket item for me so I am very sensitive about every aspect of it including the person who works with me in the process from the dealrship. Loren was available when I needed information and he let me check things out on my own when I needed to do that. He was courteous and knowledgeable. I also got a very good price on the car. However what really impressed me was after I had already made my decision to buy the car and had my own bank loan approval. He told me about the option of trying and financing through the dealership and got me a very good interest rate and saved me a ton. Even after I bought the car he spent quite a bit of time showing me the details of how everything worked in the car. I give him two thumbs up.

scottmjoseph1976

Nov 23, 2012

Loren was great! Thank you so much for a great deal! Loren was helpful, courteous, and followed up on the sale afterward. He called to make sure we were set, and wanted to make sure I didn't need anything further. Thanks Loren!

Gladys Townsend-Nwalozie

Nov 15, 2012

I and my husband Mr. Cletus Nwalozie customer exsperience with Mr. Van Knox III was an excel my huslent one. He put us complete ease. amswereds all of our quole process was comforta ble for usestions, and but together a great package for the 2011 Honda Accord SE, which my husband Cletus Purchased. The whole process was very comfortable for us. Van was very awesome with us. He spent a great deal of time with us. We would not hesitate to recommend the subburban collection and Mr. Knox to anyone looking for a used or new carThank youMr. & Mrs. NwaloziePlease Note: I use Townsend on my e-mail

nbarad

Nov 15, 2012

Loren was very helpful, responsive, compassionate person to deal with. Straight to the point concise and businesslike. Very straightforward to deal with. Would recommend him to family and friends. I hope to buy some more cars at this dealership. Have purchased 6 vehicles so far from them. Service department is also great.

Aknauss

Nov 14, 2012

Mr. Ziedman was a wonderful help in assisting me with the purchase of my first Honda vehicle. He was professional and courteous. I am very happy with my overall car buying experience!

nanny

Nov 14, 2012

Lorne Zeidman was very helpful during the process of purchasing my Honda. He was as accommodating as possible as we reviewed the car's features and let me know he would always be available if I had future questions or needs.

steponmesomemore

Nov 13, 2012

I was very happy with Joey. He was always available to answer any questions by answering my emails and phone calls right away. He made everything go smooth and fast since I needed a car asap. He even agreed to return my rental car for me since I had no one to help me do so. I would most definitely work with him again.

rkf1976

Nov 12, 2012

We recently had the pleasure of meeting and working with Raj Pillai at Suburban Honda in Farmington Hills to purchase a 2013 Honda CR-V AWD.Raj made the entire buying experience, before, during and after a true joy. We will definitely be keeping Raj and Suburban Honda in mind for our next vehicle and any for our friends or family that are in the market.Sincerely,Happy CustomersBob and Betsy Fleming

Snowqueen1983

Nov 6, 2012

I had an amazing experience buying my new car from joey. Wasn't very excited about having a new car payment and the "wheeling and dealing" that you have to go through with some sales people. Joey made everything easy and relaxed. No wheeling and dealing here. I did not feel pressured at all or taken advantage of. I couldn't ask for a better experience! He was very knowledgeable and answered any questions I had. Never felt rushed. 110% satisfied!

Judlesp

Oct 31, 2012

Joey was amazing to work with. He made the experience pleasant and easy. He spent time with me to make sure that I knew all about the car before I drove off. I will refer friends and family to Joey and Suburban!

Jrgibson

Sep 15, 2012

I recently took delivery of my second new Honda Pilot Touring AWD from Raj Pillai. Raj provided very efficient and professional service on both transactions and I commend him for his effort and customer service. I highly recommend Raj as the person to deal with if looking for a new Honda product. Thanks.

jrowe

Aug 22, 2012

I brought my 2010 leased Accord in for service and drove out with a new 2012 Accord a couple of hours later. Raj was an efficient friendly salesperson. My overall experience was great. I am a repeat customer at Suburban Honda.

Golddad

Aug 1, 2012

After looking online at the Suburban Honda website I found a car I was interested in. When I called I was directed to Joey Demilio. Joey was enthusiastic about telling me about the car and invited me in to test drive it. He gave me information about the car and made the price sound great so my wife and I drove the extra distance to their dealership. After looking at the Ford Focus we decided it did not have all the extras on it that we wanted. Joey looked in their inventory and found a 2002 Honda Civic that he said would give us great mileage and last a very long time without problems. We took a test drive and loved it. Joey worked on the price because it was more than we had planned. He checked with his manager twice. He even offered to let us take it home and have our mechanic check it out. So that was what we were going to do. But then the manager told Joey to offer us a price that we couldn't pass up because it was the last day of the month. If we bought it right then we saved even more. Being smart shoppers you can guess what we did. I drove it home and it is a great car. My wife followed in another car. Joey filled up the gas tank and washed the car. Only drawback was that when I got home I told my wife that they only had 1 key to the car and so it is going to cost us money to get a second key. It would have been nice if they had offered to pay for the key. I was told to go to any Honda dealer and buy one.

smerrick

Aug 1, 2012

Good experience, nice people, clean building, timely, price was good. service is good there, close to home, easy access to get in. had the car I wanted

lroche08

Jul 27, 2012

I went into Suburban Honda knowing exactly what I wanted. When I got there Steve just handed me the key and said "take 25-30 minutes, or longer if you'd like" I felt as if I had interrupted his lunch break. So, I took the car for a drive and ultimately ended up buying it. This is my FIRST car purchase as a young adult. Two days later I had to replace the headlight (no big deal) and then one week later my check engine and oil light came on! I had to put 3Q of oil in it because it was so dry! The gasket had turned which was causing oil to spew all over the road. Luckily, Suburban offered to fix this because it was under their 30day warranty. After that I had no problems, up until last week when I kept hearing funny rumbling sounds coming from the back. Turns out the rear muffle is broken and was a $325 fix. So, before my SECOND car payment I have already put in about $500 in repairs!! AND not to mention I never received a single THANK YOU WE APPRECIATE your business from the dealership. I mean hell, I usually get at least 3 from dealerships I DONT EVEN BUY FROM!Overall, I am just frustrated and unimpressed with this dealership. I will not be recommending anyone nor will I be shopping there for when I need my next car. Way yo build your clientele Steve!

ben2729

Jul 13, 2012

Jeff Smith in Honda Service Dept is the best advisor they have. He does not try to sell you a bunch of unneeded services or repairs. If your looking for an HONEST person see Jeff Smith.

campbell77

Jun 7, 2012

I recently brought my car in for service and was extremely happy with the level of customer service I received from Michael Hernandez. He went above and beyond to ensure that he met my needs and was more than willing to answer all of my questions. I am very pleased with this dealership and would recommend them to anyone. Thank you for everything!

lauriewestfall

Jun 2, 2012

I located the vehicle, a 2010 Dodge Journey, metallic blue, on line in the evening on a Friday night. Joey called back after hours around 8:30 p.m. and discussed the vehicle and indicated the dealership was open on Saturday. We came in and he was comfortable and not pushy. This was my daughter's first car purchase of her own. The whole experience was great - from Joey's input and test drive, to the financial manager. We were totally delighted with the price, interest rate, vehicle & service.

Greg Koltyk

May 31, 2012

Very friendly and professional and an overall very pleasant experience. I received a good price and the car was delivered on time as promised by my salesperson, Barry Mitnick.

Tove

May 23, 2012

My customer experience with Van Knox III was excellent. He put me completely at ease, answered all of my questions, and put together a great package for a Honda Civic SI Coupe - which I purchased. The whole process was very smooth and comfortable. After the purchase was completed, Van went above and beyond the call of duty and delivered the car to my house the next day! Van Knox III is my salesman.....and should be yours as well if you are looking seriously at a Honda. Also, here's a personal recommendation for Marvin Wilson, who held down the fort while Van was away. Thanks Marvin.....you'e an asset to Suburban Honda!

susan.allbritton

May 7, 2012

Our experience was great. Joe Janosky delivered both of the cars we purchased to our home in Ann Arbor. Furthermore because one of the ordered parts was back ordered he returned to our house to pick up the car to have the part installed. This is exemplary service.The price for the two cars was competitive. We obtained the pricing via email. Of the 8 retailers we contacted, Surburban Honda provided the clearest and most complete listing of the price, option prices and fees/taxes. It was a very positive experience.

smiley06

Mar 19, 2012

I was pleasantly surprised when I was greeted by our salesman, Van Knox. He is honest, friendly, and goes out of his way to make the car buying experience as smooth as possible. I have been leasing or buying Honda vehicles since the early '90s and I like to negotiate the best possible deal.He knew immediately that I had been to several dealerships. I have generally had very nice experiences but this one stood out above the rest. In less than 10 minutes we negotiated a fair price for my trade in and new purchase price for a new Odyssey.When I was on my way to make the purchase I realized I forgot my check at home. I called Van and he said it was no problem and to just come in. I did and drove home in the new Odyssey. The next day he arranged for someone to stop by at my wife's workplace to pick up the check--saving me and my wife a trip back to the dealership.Finally, we had a hitch for our bikes that we wanted to transfer. He had the old van driven to a U-haul close to our home so we could place it on the new van.I will certainly go back to this dealership in the future--in large part because of Van.My wife and I joke that we got our van from Van.Thank you Van and thank you to all the staff at Suburban of Farmington Hills.

Barbee09

Feb 27, 2012

This is my 8th Honda purchase and the last 5 were from Suburban Honda. I love the saleman, Van Knox, we buy from and it's nice to return in a few years and find him still there to help with my next purchase. The car I wanted was a bit specific and he stayed on it and kept me informed on the progress. In no time I had the car I requested and was thrilled with my new car. Going to buy a new car is NOT the dreaded task it used to be. Everyone through the process was very helpful. I would highly recommend this dealership and Van Knox for a new car purchase.Thanks B

matthewhymn

Jan 13, 2012

Van was awesome with me. He spent a great deal of time with me and was very patient. He got me into a new car that very day. He was very careful to figure out what I need in a car, and matched me up with the perfect civic. I would not hesitate to recommend the suburban collection and in particular mr. Knox to anyone looking for a new car.

Nursemkm

Jan 4, 2012

Van and Suburban Honda met all my needs while going through the process. Van was knowledgeable and friendly the entire time! His positive and enthusiastic attitude made my time spent at Suburban Honda enjoyable.

chandrasekar82

Jan 1, 2012

I bought a 2009 honda crv 3 days and i have to say i am extremely disappointed with the customer service and the sales people. The sales guy didnt spend even a few minutes with me to address my concerns. Today morning when i checked the car , i realized there are visible scratches and dents on the car along with a missing tail light , which was visible only on broad day light . I didnt even have a chance to do the inspection when i bought the car because the car was bought in the evening and the scratches and dents were not visible then. The sales person didnt care either to address any of the small dents and scratches to me when i bought the car. When i reported this to suburban honda, they didnt even care , rather they were very harsh and rude ... the only thing they said you have already bought the car and we are not responsible for anything. Please dont buy a car from here, just go to a better place. I am going to tweet this to all of my friends and colleagues and the people i know in next few days unless the service people take this feed back and address it ASAP . Let everyone know about what sub urban honda did , becoz i dont deserve their bad service.

ocobb

Jan 1, 2012

Suburban Honda. As a sales professional, he has provided outstanding customer service with complete satisfaction after the sale. Carl in the Finance department and Gary in the service department have been instrumental in creating a positive dealership experience. I will continue to refer all who ask to John Butler at Suburban Honda in Farmington Hills, Michigan.

kathysam

Dec 29, 2011

As we were getting ready to leave the showroom 4 days ago, we were greeted by Mr. Van Knox III. He asked if he could help us and we explained to him that we were looking for a used Honda Accord and asked if we could see some of the models for sale. With enthusiasm he presented 2 cars for us to test drive. He answered all of our questions and was very efficient as he presented our car to us and introduced us to the financial manager.We were not pressured or forced into making our decision. We were encouraged to take as much time as we needed. Mr. Knox wanted to make sure that we understood everything about our car before we left and reminded us to call him anytime we had a question and he would take care of us.Several days later, the tire pressure light appeared and I was concerned. I called Mr. Knox and he directed me to drive over to the repair center that very day and not to worry. When I arrived, Mr. Knox reassured me that the repair shop was aware of my problem and that I would not have to wait long. I only had to wait 10 minutes (total time) and the matter was resolved and I was driving my car again.I have never been treated with such great respect and efficiency at an auto dealership and at repair shop in a long time. I understand that auto dealerships handle many customers on a daily basis and it can be stressful and challenging, but I walked away feeling like I was very special and one of Suburban Honda's most valuable customers.....and that is how you should treat eveeryone!!! Thank you Mr. Knox and thank you Suburban Honda!!!

winsonlucky

Oct 14, 2011

Worst sales persons I ever seen. They were rude, I wanted buy the car. We walked out of the showroom because of the way they spoke.

akshaybs

Jul 19, 2011

Summary: This dealership has dishonest and unethical salespersons who do not disclose full details about used cars. I had 2 bad experiences within a matter of 3 hrs. I wouldn't recommend this dealership to anyone since they won't hesitate selling you a lemon without disclosing that it is a lemon.I visited the dealership to purchase a used certified Honda Accord. They told me that they had 2 in my budget so I went to check them out. One 2008 Accord was priced at about $14000 which was easily $4000 less than the street price. When I ask the person showing me the cars why it was priced so low I was told "This has been priced low so that we can get customers like you". I kept asking what the catch was and they just wouldn't give me a reason.After I test drove the car and started negotiation on the car's price the "Financial Manager" talked to us. He was talking to us as if we were banned from buying the car and acting busy. In the meanwhile I asked for the CARFAX report of the car. that's when we knew why the price was low - it had an accident history. Then the sales person tells us slowly - "just wanted to let you know that this car had a minor accident". The financial manager was nowhere to be seen after that. I can imagine why.Then we test drove another "certified" car at the same dealership on the same day only to discover that the mileage had been tampered with (service record said 83000 miles, odometer showed 55,000 miles) and that the car had NOT been certified although the car is listed online as certified and had a sticker on it saying certified. I decided to leave the dealership immediately.

troushdy

Mar 20, 2011

Our sales rep- Joey Demilio- was knowledgeable, always available for us, persistent, intuitive and wanted us to be happy with our deal. We enjoyed the whole experience of purchasing our vehicle, and that includes dealing with Joey, who seems like he is genuinely a good guy. The communication with him was excellent. His demeanor was professional, friendly, and calm; not pushy at all. Of course, we LOVE our 'new' (used) Honda Pilot. I enjoy driving again!We would definitely recommend Suburban Honda to others, and would return (to Suburban Honda as Mr. Demilio).Thank you.Sincerely,Gasser and Tara Roushdy

Neva

Feb 12, 2011

I have been LEASING Honda Civic Sedan's from SUBURBAN HONDA of Farmington Hills now, for 8 Years. Why? Because when you find something that works for you, you stick with it. Well, SUBURBAN HONDA works for me! This past week I went again: To Trade in my 2006 Honda Civic for a New 2011 one.Sales and Leasing Consultant (Mike Siwicki) answered ALL my questions, Honestly and Clearly. Mike was willing to work with my budget in order to help me find the BEST DEAL possible. His Service was: Thorough, Cost Efficient and Satisfactory, both for me and my Transportational needs. With SUBURBAN HONDA of Farmington Hills, Michigan: I ALWAYS get the Deal I Want. I ALWAYS get the Car I Want. I ALWAYS get the Price I Want. I look forward to another 8 Years of doing business with SUBURBAN HONDA of Farmington Hills, Michigan! A Warm and Hearty, THANK YOU! Josephine {Neva} Lee {A Very Satisfied Customer}

edamico70

Jan 21, 2011

I love this dealership of all the dealerships I have ever been associated with and believe me I am 71 years old so I have had a lot of dealerships.Tim, the Manager, is excellent and so orientated to making a customer feel that she is the most important person to have walked through his dealership. Raij my salesperson I also like so much and he took very good care of me.The service department is excellent and always takes time to answer any questions you may have even when you call in with a question.I, myself, live over 40 miles one way to this Hondo Dealership on Haggerty Road and I have two Honda dealerships withing 15 miles from me but I go all the way there as they make me feel I am valued.Big hats off to Tim, the Manager, as that is where the dealership starts with an excellent and people orientated Manager and hats off to his entire team at Surburban Honda.Thank you Eleanor damico

Kimberelk

Jan 10, 2011

Joey came highly recommended by a friend. He did not disappoint! Joey doesn't try to haggle with you or give you the run-around. He is straight to the point, extremely efficient, and fast with the deal once you decide. He will give you a follow-up call to make sure you are happy. He is all about customer satisfaction. We will be returning to Joey at Suburban Honda and referring all those we know that want a Honda to him. Thanks, Joey!

janicestitle

Jan 7, 2011

I have been a customer of Suburban Honda since July 0f 2005. Their service department has always been able to get me in for service. Service work is taken care of in a very timely manner. All their service people are very nice and easy to work with. I just recently leased my 3rd Honda Civic on Dec. 30, 2010. I had salesperson contact information before I arrived at the dealership so I knew who to ask for. My sales person was Corey Worthen who I felt very comfortable with during the whole process. He was very professional and eager to assist me in my decision to lease a new Honda. He was very knowledgable and answered all my questions. I would recommend Corey in a heartbeat to my friends and neighbors. It is because of professional, personable sales people like Corey that I will continue to return to Suburban Honda in the future. I feel very welcomed at this dealership.

tgm1971

Jan 3, 2011

I bought my Honda-CRV LX model on New year's eve. Mike Siwicki is probably the most decent car sales man that I have met. Dealt with car salesmen in Europe and in USA, but am yet to see a more professional and honest car salesman than him. My experience with him was very respectful, down to business in working out the best out the door price, and no bull. He is a trust worthy person, and I wish there are more folks like him. He is a typical hard working, and sincere Michigan-American. Kudos to you Mike, keep up the good work.

pprem

Jan 2, 2011

Mike is excellent. I wish I could have rated him as EXCELLENT!!!!! HAPPY NEW YEAR MIKE! Thank you for helping me to choose the best car within the budget.I will 100% recommend Mike to anyone who might be interested to purchase a car. Mike is very patient, understands the customer and recommends the best car.

comedian

Dec 31, 2010

Scott was wonderful to work with.He was extremely knowledgeable about the product ,very patient with us and our myriad of questions and was not overly pushy and aggressive.We really appreciated Scotts candor when we asked him about various models.He suggested Itake a test drive something som e other salesmen at other dealers failed to do.Scottwas very friendly and a pleasure to work with.Iwould strongly suggest anyone interested in a new vehicle to go to Scott for a very positive experience. Lenny Gittleman

catchatcaren

Dec 30, 2010

Scott Foster was wonderful to work with. He was personable, caring and really seemed to have our best interests at heart.My husband and I were seeking to buy a new Honda (His 3rd), I already am on my 3rd and we had looked at 2 other Honda Dealers as well as a Ford Dealer.Scott got our sale!! He worked with us to get the best deal possible on our NEW 2011 Accord Coupe and we are ecstatic!!!Have to be honest, our experience with the service dept (repairs) through the years has been lacking in some areas but as far as the Sales arena is concerned my husband and I were thrilled with the level of care and desire to sell us a car at the best possible price!Scott is a gem and (Karl too!) We will be referring any of our friends who are interested in buying a Honda to Suburban Honda and have them work with Scott!Happy Honda Days!!

nate_s

Dec 30, 2010

I had a great experience buying a used Honda Accord from Van Knox at Suburban Honda. Van Knox couldnt have been more helpful. Not only was he responsive and easy to work with throughout the car-buying process, but he even agreed to drive the car 40 minutes from the dealership in order to let my mechanic inspect the car before I committed to buying it. I love the car that I bought and the price felt very fair -- Id recommend Van Knox and Suburban Honda to anyone else who is looking for a car in the area.

amieberry

Dec 11, 2010

I have always had great experiences at Suburban Honda and today's visit was more of the same. They are fast and efficient and take very good care of their customers. I leased my car at Suburban Honda about five years ago and intend to keep doing so.

ebony874

Dec 9, 2010

This dealership provided me with a quality used honda that had very low miles. They provided me a warranty on almost everything on my car. This included the tires, seats, brakes, seatbelts, engine, transmission, etc. I had the pleasure of having Van Knox as my salesman and he was pretty honest about which particular would suit me and me lifestyle. Choosing a vehicle has to be something that suits you well, almost like your clothing. I have no regrets about my red honda civic and hope that anyone who chooses to buy a car, would certainly stop by Suburban Honda....Thanks Mr. Knox!

smyrand

Dec 9, 2010

I had a great visit at Suburban Honda. It was so easy to trade in my previous Honda Civic lease and begin a new one. All my needs were met and I am thrilled with my new car. I worked with Mike Siwicki and I appreciated his approach to sales. My Dad just recently went back and purchased a car from Mike as well because he was so great to work with. Everyone at the dealership was very informative and helpful. Thank you!

gshrader22

Dec 7, 2010

I was not really in the market for a car for myself but assisting my daughter with her lease end. Mike met me at the door and was great to work with. No high pressure just presented the facts and let us make the decision. We completed that deal and my daughter was 100% satisfied. As we were looking at the different models, Mike caught my eye with the Special Edition Honda Accord. I told Mike if he could make the deal happen within my number range I would purchase. Well, he worked hard on my behalf and now I am the proud owner of a new Honda Accord. Definitely recommend....

marshall l klein

Dec 7, 2010

I had a fabulous visit to Suburban Honda in Farmington Hills, Michigan. I had previously taken my daughters car there for service which has always been excellent so when I was shopping for a Honda for my wife I truned to Suburban Honda. I met Van Knox on my first visit. Professional, knowledgable and very friendly. I would recommend Suburban and Van Knox to anyone looking to purchase a Honda!

ginka

Dec 1, 2010

My lease was due in a month and I was looking for a new vehicle to lease . The sales person Van Knox contacted me and offered a reasonable price ,which got my attention( price 4). When I arrived at the dealership I was greeted by that same person at the door(friendliness 5).He was very polite and patient and answered all my questions while he was showing me all the vehicles I was interested in( quality of work 5). I was nervous about all the paperwork I had to fill out and that I didn't have enough knowledge about what I what I was doing.He took care of the paperwork,the old lease return ,and the license plate transfer.(costumer service 5)Two days later he met me at Muckey shorr,where I got my remote starter uninstalled from my old lease car and installed on my new vehicle and he even gave me a loaner to use during the wait period that day (overall experience 5).

MDH2010

Nov 22, 2010

This was our first experience with a Honda dealer and it went very well. Our salesperson was John Butler. My husband explained what we were looking for and told him we would be back in about an hour. While we were gone he gathered the information on a few of the models we were interesteding in seeing. Upon our return to the dealership JB took us right to the vehicles and answered all of our questions. Once the test drive of the vehicle we selected was complete we all sat down and discussed pricing. JB worked with us and made suggestions on how we could stay in range of our budget. He was patient in taking back whatever offer we made and never made us feel rushed. My husband and I were given the time needed to discuss in private what we would agree upon. We would certainly recommend John Butler to anyone looking for a pleasant car buying experience. I rate JB a 5(GREAT). The only area I rate a 4(GOOD)is the final price and only because it wasn't the exact price we had in mind when we enter the dealership. But the price was good and we got more features then we initially were looking at. We have not had to use the service department yet and therefore cannot rate this area. We expect to have a good experience here as well and will post a rating at a later date. Thank you JB and Suburban Honda, we are enjoying our CR-V.

Kpop

Nov 19, 2010

After an unpleasant experience at a Honda dealer in Plymouth, I decided to give Honda another shot so I went to Suburban. Wow what a difference! The selection was great- the vehicles were actually priced, and I dealt with the most wonderful salesperson, Pat Marx. Knowledgeable, friendly, and to the point, Pat answered all if my questions directly and honestly. Pat gives a whole new meaning to the term "salesperson". She understood my needs and gave me the options I needed. Thanks again Pat!

mirandal

Nov 19, 2010

Van was super nice. Gave me a great price! The whole transaction was completed in an evening and I drove out in my new vehicle that night! I have already recommended Suburban and Van to a few people today! I originally went to a competing dealership but I was unhappy with both the price offered and the customer service. I hope to stay with Suburban for a while!

jsweet128

Nov 15, 2010

I had never leased a vehicle before, however I when I went into Suburban Honda, I found that they were very helpful and make me feel comfortable making the decision to lease a Honda. The amount of time the salesman Van gave me was wonderful. He answered all calls and questions from me very quickly. I did not feel there were any games and I was not treated like a "dumb woman". They did not have the color I wanted in stock, but they got one within hours. I walked out of Suburban Honda in a new 2011 Honda CR-V. This was a wonderful experience.

clarkkl24

Nov 12, 2010

Purchasing a car from Suburban Honda was such a great experience. Everyone was so knowledgeable and helpful. They answered all of my questions and were patient with me when I couldnt decide between two cars. Joe was able to sit down with me and help me compare the cars so I could make the best decision. Joe even followed up with me the next day to make sure I was still happy with my decision. I would recommend Joe and Suburban Honda to anyone.

Dhulkoff

Nov 12, 2010

I was very impressed with the professionalism and courtesy of your salesperson. She was very knowledgeable and I appreciated her patience answering all of my questions. I would definitely recommend Pat Marx as she was personable and a pleasure to work with.

msbrynford

Nov 12, 2010

I cant't say enough about how great it was to purchase my Accord from Suburban Honda and to deal with Corey. From start to finish the whole experience was better than any other Honda dealership I went to. I did go to 2 other Honda dealership (which will remain nameless) and was treated like I was a "typical woman" buying a car on her own. Suburban treated me like a valued long time customer (even though this was my first purchase). You will have my business for good! Love my Accord~

davidwilliams

Nov 11, 2010

Why I rated the dealership is because wheen I walked in to the dealership and I was promptly greeted. The salesman was personable and asked me questions to help what I wanted. He took me to the car and told me about it. He was wanting to give me time and he was very helpful in the process. I will recommend your dealership to everyone.

dt15411

Nov 11, 2010

This is the second vehicle I have bought from Van Knox and look forward to working with him again when my lease is up. He makes the car buying experience fun.During the process of leasing our new Honda Accord I had changed my mind several times. Vanwas so patient he spent most of the day with us on Saturday to make sure that I had a smile on my face when we left. I appreciate not being pressured into something that I wasn't completely satisfied with.

kgomez1

Nov 11, 2010

This was the first car I've purchased and it could not have gone any better. Van knew what i wanted and got it for me. Not only did he get me in a car he got me within a price range i could afford for the car i wanted. My family and i will continue to use Suburban Honda for years to come.

rakanfarah2

Nov 11, 2010

OUR FAMILY HAS PURCHASED THREE CARS FROM THIS DEALERSHIP IN THE PAST YEAR. JOHN BUTLER IN THE SALES DEPARTMENT IS VERY HELPFUL AND UNDERSTANDING OF ALL OF OUR NEEDS I HAD A GREAT SALES EXPIRENCE THERE AND WOULD RECOMMEND THIS DEALERSHIP AND JOHN BUTLER TO ANYONE WHO IS INTRESTED IN A HONDA. THE SERVICE DEPARTMENT IS WONDERFUL FOR AFTER THE SALES EXPIRENCE

rel48092

Nov 11, 2010

I recently leased a car for my daughter at Suburban Honda (Farmington Hills), although I never had any contact with this dealership prior to this recent lease. Was initially attracted to the dealership via their web site. Was then put in touch with sales consultant, Joey Demilio. On top of being very friendly, Joey was very helpful in finding a deal that made sense for me. I appreciated his efforts, and won't hesitate to contact him for a car in the future.

Stuseph

Nov 11, 2010

Hands down the best experience I've had purchasing a car. Not only was Van able to find and get me the perfect car, but my mother as well!! And aside from spending countless hours accomodating me as if what I wanted was the only thing that mattered, his customer service is exceptional( to say the least)! Thanks!

ayerskm

Oct 20, 2010

We were looking for a nice, in-expensive car for my son's 16th birthday present and obviously his first car. Waiting on money caused us to cut it pretty close to the day, but Mike S. and Mike H. handled every thing in a professionally mannered hurry for us. They handled everything from the car, to the paper work, registration, plates, insurance, to the inspection, the cleaning and the fueling up. My son had a very happy birthday, loves his car, and we are very pleased with our choice to deal with Suburban Honda!

kbbelcher

Oct 18, 2010

Purchased a brand new 2010 Honda Crosstour today from Joey at Suburban Honda. My wife really loved the car and Joey worked extensively with me in narrowing my choices and negotiating a price that I can live with weeks, months and years after reflecting on this purchase. The highest compliment I can give is to recommend or use Joey again in the future. I overlooked obtaining an additional remote starter with my purchase and Joey has committed to obtain an additional remote starter for a discounted price. I plan on revisiting this site to provide further feedback after my wife and I get to know this car and for any future service we experience with this dealership.

bradleevanalstine

Oct 12, 2010

I had a great experience with Joey at Suburban Honda. We called Suburban Honda from an internet ad for the car I was looking for. I had found a similiar car at another dealership, told Joey exactly what the other dealership was willing to let the car go for, told him I was not the type to go back in forth, this was the budget and he was willing to work with us. I went in, test drove the car, told him this was what I'll pay bottom line, the deal was done. I picked up the car the next morning and was very happy. I didn't get "jerked" around. Car shopping is the least favorite thing I like to do and he made it easy. I got the car for the price I could pay (which was a great price). Thanks Joey! I'm in sales and I know most people who have good experiences don't take the time to report a good experience, but one not great experience and the whole world knows. I would definitely recommend Joey to anyone looking for a quality car at a good/fair price!

joetroy

Aug 1, 2010

Took my car there several times for service. They are there to get as much money out of you as possible as their primary goal. Tried to sell my on having items done that were not part of required maintenance. Also told me I needed a battery and alignment. Battery made it just fine for another year and took the car back to the place I bought tires and was informed that the alignment was fine.

sgurusaran

Oct 24, 2009

So, I go to this dealership with an intent of buying a 2009 or 2010 Honda Civic within a month. I walk in the dealership and a sales person (Tim...no clue about his last name) greets me and my wife and walk us to his desk. We talk about what cars he has especially the Civic. We ask to test drive the 2010 Honda Civic LX, he brings the car and off we go. I drove it for about 10 miles. As I was driving my wife starts to ask me about the possibility of getting a sunroof with navigation and may be leather seats also. Once we get back to the dealership I start asking the sales person (Tim) about sunroof, navigation options he mentions about the DX or something. I ask him if we can just see the car and he says that all he can show is the car I test drove, if I want to buy the car I need to make my decision based on that car. By now I am like confused and puzzled by this person. He goes on to say how I would look at all these cars here test drive them and go to another dealership and buy a car. I was like, well I will be looking around for sure but that does not mean he cannot tell me or show me what I am asking for. And then the way he starts talking is totally rude and I felt like that we were wasting his precious time. We bid each other good bye. Wish each other a good day.I then go to their receptionist and complain to a guy over there hoping that it would make a difference. He apologized and everything but I did not feel it was sincere. At this point I am so disappointed and mad, because I was so excited that I will be getting a Civic soon and now I am seriously reconsidering it.I hope by reading this email you can get a picture of what this dealership represents and what you can expect.

kudz

Jul 2, 2009

I brought my car in for the second time for a rattle inside the car. Both times I was told that they couldn't find it and left it at that. The rep told me I wouldn't be charged for inspection when I called to make the appointment because I was under warranty but then he called while doing work on the car and told me I was going to have to pay the inspection fee and that I was making "ridiculous statements" when trying to undestand why he was trying to charge me. It also took 2 visits to get an intermittent airbag light looked at because they said there was nothing they could do if the light wasn't on when I brought it in. When I brought it in the second time (after it was ignored the first time) and told him it had been going on for 6 months or so off and on but because they don't offer loaners and I don't have access to another vehicle I haven't been able to bring it in, he told me I should have found a way to bring it in and basically made it my fault. This place is full of rude people who don't care about customer service in the least. I just got off the phone with them to check on the status of my car and was told that I was "complaining". What a joke. DO NOT GIVE THESE PEOPLE YOUR TIME OR MONEY. The dealership is 5 minutes from my house and I will gladly drive an hour if I have to do have my work done at another dealership.

hondauser

Nov 9, 2007

This is worse dealership I ever visited. Sales person is friendly but Manager was very rude. I was trying to negotiate a deal. First of all he kept me waiting or almost 1 hour telling that he is doing paper work then came with deal which was much higher then what they have provided me quote for.When I tried that discuss and tell that this is not what I agree to he rudely told me that he will not do it and told me rudely that I am free to take this or walk away. New car sales manager dose not even have curtsey to say hello to customer. Very bad experience.Do not trust internet price what these guys give to you as they always come up with different higher quote for you and waist your time. I had 3 cars and never had such bad experience

timot_one

Jul 17, 2007

I came to this dealership for service because I was visiting my parents and my CEL turned on. Since I had a 700 mile drive home, I needed to have it taken care of immediately.I went in to Suburban Honda and was charged for a diagnostic test (that was put towards my repair), then told that my O2 sensor needed to be replaced. After waiting for a few hours, I was told that they needed to charge me for an extra hour of labor because of aftermarket audio equipment I had mounted under my passenger side seat. It sounded reasonable, so I agreed to the extra charges.I was watching the technicians that were working on my car while I was waiting. I saw a group of them just standing around my car taking pictures, while no actual work was being done. I have an extensive audio/video system, so I can understand them taking an interest in it, but not while I'm being charged extra for my repair.When it was time to pay, I disputed the additional charges since I thought they were unneccessary and felt like I was being taken advantage of. I was told that they could not do anything about it. I asked to speak to a manager and was told that he was busy and did not have time to talk to me about my dispute. A few days I received a "customer satisfaction" call to ask about the service. I stated that I was unhappy with the service and explained my situation again and was told that they could do nothing to help me. I asked to speak to a manager again, and was told that I would get a phone call. I never received that phone call.Over all, their customer service was unsatisfactory. Instead of resolving or acknowledging the problem, I was ignored.