Summit Place Kia reviews

Customer with High Expectations

Nov 8, 2016

I have purchased 6 cars from this dealership and they take great care of me in service and when I purchase my vehicles. I have recommended many friends and they have all had the same great experience. I would highly recommend them to anyone.

GMCZ

Nov 7, 2016

The folks here are great. They answered all of my questions and the sales experience was easy. Had some minor issues with the vehicle that were easily resolved by the service department. If you are looking to buy a KIA, Summit Place is the where you should go.

RITA RAYMAN

Nov 7, 2016

I took my daughter here to check into buying her very first car. Bradley Vansickle was our sales person. It was the best service I have ever seen. I will recommend all my friends and anyone else I can to go and see him.

alibby

Nov 5, 2016

The service from Bradley Van Sickle was awesome. He was polite and honest with the cars he was talking out for me and my daughter. I felt very comfortable working with him and he made the experience go smooth. If you are ever in need of a new car I would definitely go see Bradley!

Ray Hernandez

Nov 3, 2016

I Went to the Summit Place Kia dealership with vary bruised credit not expecting to get financed. I purchased A 2017 Kia Sportage, my sales person was Bradley (THE PICKLE) as he calls himself it was one of the best experiences I had at a dealership in years.He was vary helpful and no sales pressure, after looking at 3 different vehicles I settled on the one I purchased, he was vary patient and explained all my options.Anyway after he handed me the keys and walked me to my car he shook my hand and actually gave me a hug unheard of right?Any way I'm very happy and just wanted to share my experience, so stop by and say hi to the " pickle" tell himRay sent you.

Vianna1

Nov 1, 2016

He approached us as soon as we got there, seemed like he knew exactly what I wanted! But the car has a little scratch but hopefully he takes care of that for me because it was later in the day already, didn't really look it over I should have but drove the car & it felt great! He is one of the best ones there!

HappyCarBuyer

Oct 31, 2016

Bradley VanSickle was great to work with. No high pressure. He knows his stuff! Best car buying experience ever! He worked with Austin to get me a great deal on a great car. I love my Kia!!!

Chris1949

Oct 27, 2016

Every aspect of my buying experience was first class, from arrival through delivery this was undoubtedly the best auto purchase experience of my life and I have been buying cars for over forty years.

Michele R Smoot

Oct 24, 2016

I just purchased my 2016 Optima on Monday October 17, 2016. My salesman Costa Demopoulos went beyond the call of duty to make sure that I was able to purchase a car. I greatly appreciate everything he done. I will be recommending him to my friends that are looking to purchase a car. If all salesman were as helpful as he is, everyone will be purchasing a car.Michele Smoot

Quincy

Oct 24, 2016

Thanks to the pickle me an my girlfriend got good service he help us to the end an that's what it all about thanks KIA for my 1 car on my own

ShellyC

Oct 24, 2016

Great experience today while purchasing a Kia Soul. My sales consultant, Costa Demopoulos, was nothing short of exceptional. He was friendly, personable, knowledgeable, and took his time to explain everything and make me feel comfortable with my decision! He is definitely an asset to his profession and this business. I will certainly refer anyone I know that is ready to purchase a vehicle to him and Summit Place Kia.

Maureen Hallead

Oct 23, 2016

Louis was amazing and not pushy at all but instead he was very patient. This is my first dealership experience and first brand new car and was nervous when I got there but he put that to rest. I will keep coming back to see him and this dealership in the future and recommend it to my family and friends. The finance manager was very nice and helpful too...it felt like a family environment.

danw62

Oct 19, 2016

John Lowman did a fantastic job helping me get out of my 2015 Chevy Traverse and into a 2017 Kia Sorento. The process was very smooth and John showed a lot of patience as he worked the numbers with the finance team to get me the payment I wanted. I will definitely buy my next car here and refer my friends & family.

Jyochem30

Oct 14, 2016

I walked in and I was fortunate to have the pleasure of working with Bradley! Not only did he get me out of a lease, he even shed light on information to help better my future as a car buyer and my finances! I love the car and his great service! I will always come back to him and make sure others get the pleasure to meet and buy a car from him too! Thank you!

allaboutmyfamily2016

Oct 13, 2016

My experience here was nothing but great. Even when I thought I did not have any options, Bradley made sure that I did. He actually remembered a lot information about me from November 2015 when I first applied for a car and even then he worked to make sure that I was able to get a car suitable to my needs and very close "lol" to what I wanted to pay. With me not having a car, he definitely lifted a weight off my shoulers. I have already begun spreading the word to people that I know that are in need of a car. I didn't feel like this was just another car sale for him, I felt like he was there to really help me. Thanks Bradley

Gracetiger1

Oct 13, 2016

I thought the salesperson Lewis was great and professional. I thought they worked with my Wife and i, regarding my credit. I thought having the paper work was done before I got there was good.

David D.

Oct 5, 2016

A little over a week ago my wife was in an accident that totaled her car. We really did not have any money seeing that she just started back to work after giving birth to our first child. I knew that she needed a vehicle to get back-and-forth to work but also wanted to keep payments to an absolute minimum while also not putting much, if any, money down. The people at Summit Place Kia of Waterford made that possible. They kept on looking for ways to keep the payments very low and worked within my guidelines for monthly affordability when it comes to paying all the lovely doctor bills that comes with having a baby. If anyone is in this situation I would highly recommend going to Summit Place Kia of Waterford and asking for John Lowman; a very awsome low-down sales person who did not stop until we got exactly what we wanted. Thank you so much. These people are life savers!!!!!!!!

7string66

Oct 4, 2016

Great dealership to work with. Our salesman, louis, was friendly and courteous and got us into our new kia with less than perfect credit. Would buy from in the future.

mom

Oct 1, 2016

Louis was helpful, pleasant and honest. Everyone at the dealership was the same. I was highly satisfied with my experience. My salesman even offered to bring the car to me.

DreamCakeLady

Sep 30, 2016

I purchased my first Kia (Optima) 10months ago, with Adam's help. Today I traded it in for a truck 2 years newer than my car, and am only paying $3 more monthly than with I was with my car. Adam is always patient with me and and my 538 questions. He takes the time to explain things to me in detail, and helped me make the best decision for me and my family. Ken was also very helpful. I love the culture of this dealership. If you are in the market for a new or used vehicle, Summit Place Kia is the way to go. Make sure you ask for Adam!!

Alecerenee88

Sep 29, 2016

I'm so happy with my Kia Soul!!!! In February I was in desperate need of a car. My credit was bad and I didn't think anyone would finance me. I called Summit Place Kia, and they took really good care of me. Bradley told me not to worry you're gonna leave with a car, and I did. He made everything go so smoothly and his customer service was great!!!!

Karen

Sep 28, 2016

Costa Demopoulos and Jason helped me get into a brand new Kia Forte with little money out of pocket. Costa is Very personable and understanding. Costa took time to show me the details of operating the Forte... Jason worked Very hard financing me and came through!I Highly recommend Costa Great Salesman!!!

Amy Marino

Sep 27, 2016

A neighbor got a Kia Soul from this dealer after seeing my 2013. She had such a nice experience I went on line to compare. Submitted an internet inquiry. Next day in signing papers. Finance worked with me to get to the payment I can afford.

Carbuyer

Sep 26, 2016

Our salesman Adam went above and beyond to find the exact car I wanted. Great place to buy a vehicle!

Deedee1031

Sep 20, 2016

Went in with my mother .. no pressure! Bradley Van Sickle took wonderful care of us! Got just the soul I wanted at the payments I can afford!

ChrisM

Sep 19, 2016

I purchased a Kia Soul with Bradley (the Pickle!) and received phenomenal service. I was a walk on...looking for a car for my 16 year old daughter for her first car and was treated with respect, Bradley took the time to find out what my needs were and then gave me multiple options. Once the sale was completed, he even arranged for me to borrow a big red bow....and drove all over trying to find it so that I could use it. I had a great experience and would highly recommend Summit Place Kia and Bradley Van Sickle. Just ask for the Pickle!!

KKidd

Sep 17, 2016

John Lowman went above and beyond to accommodate my needs in purchasing my vehicle, he was patient and did everything in his power to get me into the vehicle I wanted at an affordable price. I received excellent customer service and look forward to doing business with him again in the future!

Ben714

Sep 11, 2016

We have had problems with our credit had owed on our car they helped us out it was easy and they were very helpful costa is awesome to work with we will definitely be sending people his way thank you for all your help

Chantelle McChristian

Sep 10, 2016

Summit Place KIA was so helpful in getting me a new 2016 Kia Soul. I had just got into an accident 4 days prior to walking into Kia. I actually went to KIA just to see what my options were being that I only work part-time and am in graduate school. I was not sure that I would get approved to drive a vehicle. I honestly expected to get a used car older than 2010, not a car that only had 13 miles on it lol). My car salesman was very open about the features of the car, exploring money options based on my income, and created a relaxed & friendly environment. I also received a tour of the building and was made aware how to provide maintenance with the car. Kia of Summit Place is amazing. I am a tough critic, but they really worked with me.

Cyn

Sep 9, 2016

Nice and friendly made buying a car so easy I would recommend this dealership to someone who was looking for a car thanks a lot

Gobstopper6000000

Sep 9, 2016

If you are in a pickle with no credit or bad credit go see "the Pickle" Bradley Van Sickle! He hooked me up big time with a Caribbean blue 2016 Kia SOUL. I have only had old used cars with mechanical issues for the last 15 years and have no established credit due to the fact that I never had the credit to buy new things. I thought I would never be able to get a decent car unless I paid an unreasonable monthly payment or had $20,000 for a down payment ! Bradley was Super helpful. He listened to what vehicle I wanted and worked very hard at making it happen. He promised me that I would walk out of the dealership that night with my favorite car and I DID! Not only that, now I have an opportunity to quickly build my credit and I got a free pickle shaped pen :)****NEVER GO TO GLASSMAN KIA IN SOUTHFIELD !!!! They will try to sell you a used vehicle with no warranty, high miles and a third of the value for a higher payment that what Bradley Von Sickle can do with a DYNAMITE BRAND NEW VEHICLE!

tracy.chudy

Sep 7, 2016

This was my first time buying a car and Will was absolutely awesome and got me a better deal than I thought I would get! A+ from me :)

Greg Fitrakis

Sep 6, 2016

Costa our salesman was great in getting us a new car. As usual he went well above what was necessary. This was our 3rd car with Costa and its always been a pleasant experience. By the way, we just went in for an oil change!! Thank you Costa!!

Elaine Touscany

Sep 6, 2016

I buy a new car every 2 years and this is the best dealership ever! Costa, the salesman, secured the Optima SX Limited car I wanted. Love the new Optima SXL!!!!!!!!!!!!!!!!

kcarey1988

Sep 1, 2016

My boyfriend and I are first-time car buyers. We were both apprehensive about buying a car from a dealership, because we truly didn't know what to expect. Turns out, there was no reason to be nervous at all. Louis was attentive, respectful, and didn't push us into a decision just to make a sale. He explored all of our options, listened to what we had to say, and worked hard to get us a deal. We left with a new Kia Rio and we are so happy with our purchase. If you go to Summit Place, make sure you see Louis. He was awesome!

NancyB

Aug 27, 2016

John Lowman made the car buying experience so easy. I got exactly the car I wanted with 0% financing. It was well worth the drive. I would recommend Summit Place for an easy, no pressure car buying experience. Thanks John! I love my new Kia.

Paul Corby

Aug 27, 2016

Contacted Costa on Thursday morning about a CPO on the website. Took care of financing and all necessary paperwork in less than 48 hours and drove my beautiful car home on Saturday morning. Jason, Austin, and Costa are complete professionals and are very friendly. Would highly recommend these gentlemen and this dealership to ALL!!

Helen Frost

Aug 26, 2016

Me and my husband were in a pickle but defenetly Bradley Van Sickle gave us a great deal in our 2013 Kia Optima..he went the extra mile for us...and even gave us a great advices about how to better our credit....We left the dealership with a. Awesome car and great advice for our future..what else could we ask for..I defenetly recommend Mr Van Sickle..he will take care of you!!! We are extremely happy.

Kat

Aug 25, 2016

I previously owned a Kia Forte loved it never any issues and the Service Dept there at Summit Place Waterford EXCELLENT. my lease was up and they did not have any Forte's to my spec as the new 2017 are not out yet. So I went with the Sportage. Love the vehicle. Only compliant about the experience is I never was introduced to the manager and I think I should have been and the AC was broken both when working out the deal and still when I came to pick up the car 2 weeks later. Also it was supposed to be ready at 10am and I was stuck in the hot dealership until noon because the car was not ready.

Tony M

Aug 25, 2016

My experience was great! Bradley Van Sickle did everything he could to get me the best price he possibly could!

Tony M

Aug 25, 2016

I wanted to thank Bradley VanSickle for making me feel comfortable and working hard to get me the best possible price on my new car. Seriously, if you're in the market for a vehicle I highly recommend Brad!

Heatherhutson

Aug 21, 2016

Bradley was very knowledgeable and charismatic during our entire encounter. He was able to get me into a brand new forte and met every single one of my needs. If you are interested in a Kia definitely give him a call!

Sharifa K Stewart

Aug 16, 2016

I can't believe the great service I received. I arrived to complete a loan application and left out with a 2016 Brand New Kia Forte! My credit situation was a challenge, but somehow they managed to get me approve for a New Car! My first new car ever! Thank YOU Summit Place Kia!

Sammy Sorento's Mom

Aug 6, 2016

I am sorry my original post was a misunderstanding, it was a problem with an issue that my salesman has cleared up everything. He truly is a man of his word and I would like to reaffirm that he deserves a five star rating and sometimes there are delays in paperwork due to unforeseen circumstances beyond the salesmens' control. He followed up on everything so it all was good in the end.

whatever69

Aug 6, 2016

Bradley the pickle worked very hard to get me the deal i wanted he made me feel very comfortable and he wasnt trying to force any deals on me . i told him what i wanted and he made it happen im going to tell all my friends if your in a pickle see Bradley Van Sickle

Joyce

Aug 5, 2016

I went to Summit Place Kia just to drive and investigate the 2017 Sportage and ended up leasing an EX!Bradley was my salesperson who was very nice, helpful and thorough. If he couldn't answer a specific question, he didn't "wing it" rather he asked whomever he needed to, to give me an accurate answer.He spent a lot of time with me and I never felt rushed or pressured.If you're in the market for a new Kia, I highly suggest you ask for Bradley van Sickle!JAL

joy78

Aug 1, 2016

When we visited the Summit Place Kia, my husband and I had not decided whether to buy a Kia or another brand. The salesman who greeted us was Louis Elston. He was so pleasant and never made us feel pressured to buy a Kia. He showed us all the features of the two models that we were considering and patiently answered all our many questions. Even though we really liked the Kia models, we decided to check out another brand before making our final decision. The salesman at the next dealership was not knowledgeable about the suv we inquired about and was generally annoying and hard sell. Also their suv did not favorably compare to the Sportage, but actually cost more. The next day we returned to Kia Summit Place. When we told Louis we had decided on the 2017 Sportage EX, he quickly and efficiently made it happen. This is our first but not our last Kia, and when we return to Kia Summit Place, we will buy or lease from Louis. He is very honest and knowledgeable about all the vehicles he sells. It was a very enjoyable experience and my husband and I will be recommending Louis Elston to any friends or family members looking for a new or used car.

Anjel S.

Jul 28, 2016

This is the second car I have gotten from Summit Place Kia and Louis Elston has helped me both times. He is very honest, and does a great job working with you and finding a car to fit your needs and budget. Overall a very great experience. I highly recommend Louis.

Kialover2277

Jul 28, 2016

Our dealer was super helpful. We have bad credit and he got us a new car for cheap. Very friendly, and upfront about everything. Fron the time we came in, to the time leaving, it was a great experience.

burnt toast no more

Jul 27, 2016

What a great experience at Summit Place Kia! Bradley went above and beyond to answer many questions and to be certain I was completely comfortable in my new Soul and with the purchase! So happy I saw the Kia Van Sickle ad while getting gas!

mikkisjourney

Jul 27, 2016

Marcus from the service dept is awesome !! Very knowledgeable, explains everything to you so you understand. And is just a nice guy to wo rk with. Thanks Marcus :)

Smh

Jul 23, 2016

I went in not expecting much, just stopped to check things out. Louis was great! He took all my specs and found something that worked out great for me

Chris Jacobs

Jul 22, 2016

I leased my Kia over a year ago from Louis at Summit Place Kia in Waterford and I am still a happy customer! My 2015 Soul has everyone asking where I got it and when they can get theirs. I came into service for my oil change and tire rotation Louis took the time to ask how my family was doing and insisted on covering the cost of my oil change after showing me where I could get new floor mats and how much they would be. Thank you Louis And everyone in service who made my morning easy!

Tyka

Jul 20, 2016

I've been to 10 different dealerships, each one submitting my credit to several banks, causing my credit score to decrease. No one could help me even though I had money to put down. I just couldnt continue to catch the City Bus at 3 am anymore, its not safe for a young woman. So I called Summit Place (East) but the sales lady never returned my call to this day. I called Louis at the Waterford location and he told me to come right in. When I walked in I was welcomed with open arms and treated like family. I was able to drive off the lot with a 2016. My very first brand new car with only 12 miles and I put down less than $1800. Im so grateful that they took a chance on me. If you have very bad credit like me visit Louis Elston at Summit Place Waterford.

Karen H

Jul 18, 2016

My husband and I were in need of a reliable vehicle that won't break the bank. Louis got us into a brand new Kia Forte. While he worked on the paperwork, other staff were friendly and warm offering items refreshments. We now have a car that is safe and reliable for our family to enjoy.

kkitchen

Jul 18, 2016

I had a great experience with the dealership but Mr. Van Sickle brought it home by going the extra mile to make sure I got what I wanted. He made my experience wonderful and I would definitely recommend him and the dealership. Thank you for everything. I love my Forte!

Brenda Gagnon

Jul 17, 2016

My friend at work recommend this car and salesmen. I went on my lunch hour and at the end of the day I was driving home my new 2016 Kia Soul. I love the car.

Patricia Timberlake-Turk

Jul 17, 2016

I started my search for a new car after totaling my 16 year old Volvo. I remembered seeing the Soul when visiting my daughter. Plus, listening to the Summit Place Kia ads on my daily drive. I went on line and looked at their inventory, and also applied on line. I was contacted by Jordon and we went over a few questions and I was pre-qualified. We drove up and was greeted by Derek. He listened to what I wanted. He looked at the inventory and he first brought me a manual Soul, only problem, no cruise control, so we went with the colors I had stated I liked, but in the process of getting the number for the key, I said what about the"Alien" color. I test drove it and was in love. We worked out the final finances and I drove home with my Kia. Will come back and recommend going to Summit Place and working with Derek. Everyone is very friendly and helpful at Summit Place.

Khayes22170

Jul 15, 2016

My credit was pretty banged up from divorce, so I thought it was impossible for me to get financed for a vehicle. I had been turned down many times. When I was approved it was for high mileage vehicles that were 10 years old. Then I went to Summit Place Kia in Waterdford, and met with "the Pickle" Bradley Van Sickle. He got me into a current model year ( pre-owned) Kia Sportage, at the price I was hoping for, and an interest rate that was surprising low! I recommend Bradley Van Sickle, if you are in a Pickle with your credit, and Summit Place Kia!

BeFoxE

Jul 12, 2016

I walked into Summit Place Kia and was immediately greeted by Louis along with a couple others salesmen who all seemed to be in good spirits. I was looking for a new car and left with more than I could imagine! He was very thorough when describing each feature of the vehicle I was looking to purchase and he was very patient and understanding while my husband and I discussed our options with the vehicle we were trading in. We are happy to have met Louis and everyone at Summit Place and so glad to be driving our NEW 2016 OPTIMA! Thank You

berto1kl

Jul 12, 2016

Louis provides an overall wonderful and painless car buying experience; from start to finish and beyond. He is working for you, providing impressive knowledge on subprime financing and I couldn't ask for a more positive experience from a car dealer! I will definitely recommend him and his management team in the future!

gdubb2

Jul 12, 2016

Bradley Van Sickle (alias the Pickle) was very helpful to my needs in finding a replacement vehicle to the 2013 Ford Explorer Limited that was lost in an automobile accident 1 week ago. The entire team at Kia Summit Place were very cordial and a pleasant to work with. I would highly recommend them to anyone looking for a new car and willing to look to KIA. I have had several Kia's in my household and have had excellent service out of them all. You can't beat the 100,000 mile drive train warranty.

Sweetpea

Jul 11, 2016

I walked into the dealership with my two kids and the 1st person I saw was Louis . He greeted us with a smile and was very professional. I explained to Louis that I was shopping around for a car and trying to see who has the best option for me. Also that my credit wasn't the best. After years of trying to get approved without a co-signer. That very same day Louis set me down and did his magic and I was able to get my very first brand new car on my own no co-signer . The best and greatest experience of my life. I have to say thanks to everyone at Summit Place Kia for giving me a chance that really made my day.

CMB6981

Jul 9, 2016

We had a wonderful experience. Derek and John were friendly, professional, and VERY patient with us. They worked out a deal that fit our budget, and got an awesome new car. Will definitely will recommend them and this dealership to others.

Jsmith691

Jul 9, 2016

Very good experience Louis ElstonWas very helpful took the time to answer all my questions and was a very nice guy Would recommend him to other car buyers

Denise

Jul 2, 2016

I enjoyed the overall experience. Our salesman was knowledgeable and friendly. He seemed very genuine. We like our Kia Soul and we've recommended the car and dealership to others.

Spresser Fam

Jul 2, 2016

We had a great sales associate, who helped us find the right vehicle and the right financing option for our family. We went back and forth on different models and debated whether to buy new or used. He had a ton of patience and was extremely knowledgeable. We felt like he was really working hard to get us the best price. We will be repeat buyers! Love our 2017 Kia Sportage!

Steven Coleman

Jul 2, 2016

I came in to meet with Derek Illis as referred by my dad. He worked 4 long hours and got me my first car with only a trade in and 200 dollars down. Now I never I have to make hour long walks to and from work ever again.

Trish

Jul 1, 2016

Obviously this dealership knows how to keep happy customers, since this is the 4th car I have purchased here. Always polite and helpful salespersons and service dept.

Angielynn90

Jul 1, 2016

VERY helpful and knowledgeable about car sales. I would highly recommend to anyone looking for a great deal on a car. Very friendly and personable, gave me a great deal on a used pre-owned car. Very happy with my investment. Thank you. :)

Adam1

Jun 30, 2016

The moment I walked in the Dealership I was treated with respect and all of my questions were answered. John was able to take care of every aspect of a car that I wanted and for a great price. Highly Recommend.

keegan walter

Jun 30, 2016

We came in, in need of any car with a third row. Not only did we get an amazing car the deal we got exceeded our expectations! Our dealer Josh was new to car salesmanship but he worked in our best interest and got us the best deal that he could. If you want a fair deal with amazing service, this is the place to get a car!

Austin18

Jun 28, 2016

I would highly recommend Derek he kept working to get me approved even though difficult he didn't give up, I had a problem with my car the next day I contacted Derek and he was extremely helpful and helped me get it fixed right away

Havniking

Jun 28, 2016

After looking at a couple of other dealerships, my fiance and I came to Summit place Kia. As we walk in, I couldn't help but notice a smile on everyone's face, clients and employees alike. I was greated by Louis, he was very nice and polite. He was able to take us right out to look at several cars that fit our needs. He gave us plenty of time to talk between our selves. We didn't feel rushed and Louis was very knowledgable of each car as well. Once inside we were able to talk numbers. There was fresh popcorn, which I took full advantage of. We had a couple of different options for a trade in or a pay off or just a purchase. Louis and Summit place were able to show us so many different possibilities of financing. Louis was very patient with us. Allowing us to flop back and forth and ask question after question. I found myself looking through one of the children books on his desk:ispyIn the end, we purchased a 2013 town and country. The transaction was very smooth, and I love the van that we purchased. This is 5 months after purchase and we are very happy. No issues with the van and we even got a free oil change

JONES57

Jun 26, 2016

I went to see Louis Elston at summit place Kia after being referred by a friend who had bought several for the family. Louis and all the staff in finance did an outstanding job at understanding my needs of an suv for my family and getting me within my budget. Everyone was very friendly, they even had coloring supplies along with popcorn and cookie to keep my kids occupied!

SoniasKIA

Jun 25, 2016

"Here To Help" was the subject of the very first email I received from Louis Elston. This email followed a conversation that I had had with Louis in which I discussed that I was not really hopeful that he would be able to help me. It wasn't that I was not confident in KIA or even Louis, but of my own situation. See, I came to Louis with a vehicle that I knew beyond a shadow of doubt that I was upside down on with my loan and quite frankly probably just not worth much, not much of a down payment and mediocre credit. That being said, I had no preconceived notions as to what car I even wanted. I submitted an application to see "IF" I could do anything.From the very beginning Louis shone lots of positivity into my situation. He was optimistic. He promised to do all he could to help while all the while making no false guarantees. We corresponded via email for a day as Louis worked to gather all information which would later minimize my actual time spent in the dealership, answer my questions and alleviate any concerns.When I arrived to the dealership it was really without an appointment and Louis was accommodating another customer yet took the time to address me and get the ball rolling. Although he had been entertaining and helping two of us. I never got that feeling. Even at this point I was still pessimistic. Louis did all he could to get me into a new car............and it worked. I pulled out of the dealership that day in a brand new KIA Forte and my old car in the rear view mirror. My experience with Louis and KIA exceeded all that I could have ever hoped or expected. I am extremely satisfied.

Bubba

Jun 23, 2016

Louis worked very hard a finding the right car for me that I love!!! The awful is awesome. Thanks for all your hard work. Have referred several to you

Chelsea68

Jun 23, 2016

Louis was absolutely amazing he worked really hard to get me in a great car that is going to last a lifetime! Thank you so much!

Jolo

Jun 22, 2016

Bradley was extremely helpful and patient in showing me and my wife a number of KIA Sorento vehicles. He spent a lot of time explaining the options and features available, as well as time conducting test drives. My wife and I thought Bradley was also very personable and went the extra mile in helping us decide on the vehicle. We have been very happy with the KIA Sorento we purchased! Joe and Lois

Wittlechic57

Jun 22, 2016

It's a great dealership, friendly sales man, but I don't like waiting forever for paperwork, financing is too slow, nothing like it was back in 1970's, where the salesman told you all about the vehicle you were purchasing.

dimack

Jun 21, 2016

my sales man. Bradley " Mr. Pickle" was so kind.,he was very knowlegable and always. very professional and personable. i love him and the whole crew that worked for me. i enjoyed doing business with them and would definately send others and return myself. Thanks Diane M.

Kprieto

Jun 16, 2016

John Was very friendly, did everything to help me out.... Great experience. I would recommend Kia and john to all my friends and family. A+++

murrayo

Jun 16, 2016

I highly recommend Derek Illis to assist with finding the right vehicle for you. He is professional, personable, and communicates effectively & sincerely. He will make you the center of attention, get the answers for all of your questions and deal fairly to make your car purchase experience the best ever. I've purchased 10 vehicles over the past 40 years and my last two Kia vehicles (2011 with Jason Demopoulos and most recently 2016 with Derek Illis) were outstanding. Both treated me with respect and talked to me like an old friend. I want to thank you very much.

pittguy

Jun 16, 2016

Louis was detailed and worked well with me to accomplish our goals. Explained everything well and his manner helped the expierence. Would recommend him to a anyone.

Trisha Clough

Jun 16, 2016

Louis was very helpful and patient in answering all my questions and explaining everything to me. He was able to help me find a great car and get the payment to fit my budget.

amiejager

Jun 11, 2016

Louis Elston did an awesome job helping us. We asked for him to be straight up and forward with us. We did not want to spend 6hours in the dealership being sold something we didn't want. Louis was completely honest with us and worked his butt off and got us exactly what we wanted and a great finance package!!! He even had the carfax!! I recommend Summit Place Kia and request Louis!!!

Ron Pence

Jun 11, 2016

We had a great experience with Derek Illis. He wasnt pushy, acted fast and we were able to make a deal without all of the normal dealer nonsense. Their prices were fair and Derek was very helpful with the whole family, 5 of us, as we were shoping for my aunt's new car. I highly recomend!!

cocolyn

Jun 6, 2016

I just wanted to take a moment to thank Bradley VanSickle from Summit Place Kia in Waterford. My husband and I have had nothing but nightmare experiences at car dealerships over the past years. After my husband was hit by a drunk driver in December, we were left with one vehicle. Twice a day we made trips from Romulus to East Detroit to Ann Arbor and then back to Romulus. Needless to say we were growing weary of the daily commute. Due to credit issues and the lack of funds saved for a down payment, we avoided even the thought of getting another vehicle. On Saturday I heard a commercial advertising some deals and when I called, Bradley made me feel so comfortable and excited about coming in to see what they had to offer. He was knowledgeable, thorough, and honest. From the time we arrived, we were greeted and smiled at. We were offered a sitting area, complete with popcorn and the Disney channel for the kids! To my surprise my husband was approved for a 2016 Kia Soul with only $500 down. While on a test drive, my husband and I were discussing the amount of miles that we had placed on our other vehicle, a 2014 Ford Explorer. Bradley quickly jumped in and had an appraisal done on the vehicle and again to my surprise was able to put me in a 2016 Sorento for close to what I was paying with a roll-over amount of $7,000 included!!! We were beyond ecstatic to both roll out of the dealership with BRAND new wheels. If you are in need of a vehicle, please don't hesitate to check out Bradley of Summit Place Kia. His concern and professionalism are second to none!!! Our entire family sends a BIG THANKS your way, Bradley and Summit Place Kia of Waterford!!!

customer

Jun 4, 2016

Tom Calvas made my car buying experience painless and enjoyable. He and the rest of the staff not only found the right vehicle for me but also went above and beyond to handle a purchase for an out-of-state customer.

mojet203

Jun 4, 2016

Right out of bankruptcy Brad got me in a suv i want with a good apr. and purchase price he's awsome so if you're in a pickle go see Brad Van Sickle Thanks Denette

Car girl dee 1026

Jun 2, 2016

Excellent customer service. The moment we entered warm friendly smiles...the salesman really know their product....and we felt like we would accomplish what we were looking for.GREAT POPCORN!!! Keep up the good work..

Pvckmvn

May 28, 2016

I walked and was intercepted by service, couldn't have asked for a smoother, good flowing experience while purchasing my vehicle. Kia does their thing.

Sherry W

May 28, 2016

I've been checking into getting a new Sorento for a couple of weeks when my father was diagnosed with aggressive bone cancer. I called to say I couldn't get the vehicle due to all the running around I was doing. John handled all my paperwork over the phone and even delivered the car to my house so I could get the zero % interest! He was very helpful in such a bad time and I'm thrilled I was able to take advantage of such a great deal from Kia.

Frederick Chapman

May 27, 2016

The service we received was not short of amazing that we decided purchase two Brand new cars! My wife and I have been to dealerships before and we were very happy that we got Bradly as our Sales Rep! He was very insightful and gave us the options we needed. He really listened to what we needed and was willing to go over and beyond to make sure we got the best deal. Thanks Brad! Summit Place Kia in Waterford is one of the best dealerships we have ever been to and I would highly recommend it to any one, The entire staff at this dealership were so friend and worked as a team! Thanks again! Frederick L. Chapman, Romulus, MI

Dianne Muxlow

May 27, 2016

We visited this dealer after extensive research on the brand as well as other dealers. After numerous visits to the website and we knew what we wanted we submitted a "more info option" online. We were contacted by John Lowman. John was able to work with us on a very hectic schedule to view the car. We arrived at the dealer John was very professional offered us drinks and etc. John left to get the car we were interested in. We were happy with the car but not happy with the color he was more than happy to find us the color we wanted. The process moved quickly. John made sure all of our questions were answered and if he did not know he found the answer. The dealership goes out of their way for the customer. That is one was to be sure they come back and send other buyers. My new car was washed and the gas tank was full.

Steve

May 25, 2016

My process was so Easy. John Lowman is amazing. He made everything work out for us. I highly recommend going to get a car and having him as the dealer!

Abeckr

May 23, 2016

John Lowman helped me transition to lease end to purchase, best experience got better. This dealership has always helped me through thick and thin! Thank you so much

Babygurl

May 22, 2016

My salesman John Lowman, was amazing. He ran around getting cars to show me and assured me he could make the deal I needed and worked hard to do so. The credit people were just awesome. It took all day but I'm driving away in my perfect KIA

Jeremy Dugans

May 16, 2016

I worked with Costa both prior to my arrival and during my visit to Summit Place in Waterford. Costa was very upfront, very informative, and very knowledgeable about the vehicles he was introducing to his clients. I had my eyes specifically on a Forte. When all was said and done I drove a brand new vehicle off the lot the same day we initiated contact. He has several awards hanging in his cubical and it's very obvious why. His customer service is 2nd to none, and his professional demeanor and drive to do what needs to be done for the customer are top of the line. Not only will I recommend him to others but he will be my salesman for life because my next Kia will be bought from him as well, wherever he may be at that time. He went above and beyond. Tell him Jeremy sent ya, and get yourself a great deal too! Thanks Costa!

Malinda Oliver

Apr 30, 2016

My experience with a Summit Place Kia-Waterford dealer named Bradley was satisfactory. He was very swift and very thorough. He pushed to get me the exact vehicle that I wanted. He took the time to teach me some of the important features of the vehicle. He also took the time to help me clear out my former vehicle. He gives his customers a five star service and I never felt like I was not a priority. I would highly recommend him for top rate service.

Mark H.

Apr 19, 2016

After being bombarded with their commercials on the radio, I went to Summit Place Kia today. I USED to have perfect credit and now I don't, life happens. True to the commercial, I was approved to get into a 2014 used car, with a co-signer I could get into a new, no problem. But, yes, I did have a problem. As I was talking with the sales person "Josh" I think his name was, a porter came around dropping balloons on the floor. I had my 5yr old with me and of course balloons... 5yr old... like bees to honey. When my credit score was perfect and I shopped in Birmingham, Troy and West Bloomfield, we were treated like royalty just walking in the door. Here, as my son played with the 20 cent balloons, a PORTER, who is just an entry level general labor gopher had the audacity to say something to the salesperson WHILE WE WERE TALKING about my son playing with the balloons that he was spreading on the floor. At the dealerships I BOUGHT from in the past, they would have given my son those balloons and then offered to personally go blow some more up just to make him happy. Not Summit Place Kia. I decided right then that I would just wait. Suck it up, work hard and get my score back to where it needed to be. I was THE only customer in there and it's CLEAR why that is. Summit Place Kia is like... that dusty "last chance" motel on the outskirts of town in an old western. You couldn't GIVE me a FREE car to go back there.

Heather Miner

Apr 15, 2016

Thank you John for getting everything I needed at the price I could afford.Have a great yearAnd also for the speedy service. Thank youHeather

2016 Kia

Apr 13, 2016

Summit Place Kia is ready to work with you. They are not pushy. Told them exactly what I wanted and they made it happen. I felt very comfortable. This was my 1st time buying a New Car.

Fralicka

Apr 7, 2016

I have purchased three cars now from Summit Place Kia. I went in just to check out the possibility of trading in a 2012 Sportage and left with a new Soul (no pun intended). Costa Demopoulos was great, took the time to explain the advantages and disadvantages of various models and financing options. A quick test drive, some paperwork, transfer stuff from one car to another and I was on my way home. Costa listened to my concerns, was a great conversationalist, and was just overall a pleasure to deal with!

Robyn Davis

Apr 2, 2016

Very excited!!! Walked out with a new car. Fully loaded, and I'm very satisfied :) I didn't think I would be getting into another car.

Leslie Cavanaugh

Mar 24, 2016

I purchased a brand new Kia Soul today..i walked out very happy and excited. My sales rep that now helped me twice. LOUIS ELSTON..is the reason i am so happy. He is a very pleasant man to work with and did above and beyond to help me find the perfect car..i would recommend with 10 stars.

Lesliec

Mar 23, 2016

I walked out of the dealership with a new car feeling very excited..this is my second car purchase from my same sales rep,Louis Elston. He is great..i will recommended him to others. He is very thourough & patient. 10 stars to him

Keena 1558

Mar 19, 2016

Came in not thinking I would get a can was able to get us in 2 new KIA within the budget set. Was happy to get 2 New KIA Souls

Deanna and Andrew

Feb 18, 2016

Costa and Ken were amazing! They got us into a car we both love and can afford. Thanks, summit place kia

Livluv9315

Jan 7, 2016

Costa was very pleasant! The process was pretty quick and simple! I liked how Costa was up front about my situation and what I had to work with. This was my first time purchasing a new car and I feel my decision was a perfect one. I would absolutely refer my friends and family in the market for a new or used car to Costa at summit place Kia! ????

NJ

Dec 2, 2015

I had previously purchased a Kia Rio in 2012 from this dealer. I was in need of a new vehicle so I decided to return to Summit Place because a co-worker recommended an excellent sales rep named Costa Demopoulos. He is very friendly, personable and got me a good deal. He knew I needed a new car but didn't want to spend a lot of money. Costa handled everything with care and took a lot of time to answer every question of mine. I highly recommend Costa. He will help you get what you need and not try to sell you stuff you don't need. He even took extra time to show me how to pair my phone and spent a lot of time making sure I understood everything.

Sammy Sorento's Mom

Oct 6, 2015

I leased for the first time in July 2013 a beautiful Kia Sorento. It is the best vehicle I have ever driven. I went in early (just this week) & wanted to see if I could just buy it outright. My salesman, Bradley, listened and so did Ozzie the manager & gave me a really good price & good financing option. I love this dealership. The service department is honest & when they check your vehicle, they won't sell you something you don't need. I really appreciate that & highly recommend Summit Place Kia to anyone looking for a good vehicle. I have always had good experiences here.

Juan313

Oct 1, 2015

First off I purchased a used 2009 Ford Focus from here in January.It was ok car but now what I wanted so my sales person told me if I paid my note for 8 months on time he could get me the car I wanted. 8 months later on September 21st I walked in spoke with him within an hour I was off the lot in a 2015 Kia Optima ??

Jules0412

Sep 22, 2015

I really appreciate the hard work Costa did for me. He was very attentive to my needs as far as a vehicle and my financial budget. He was able to get me a lower interest rate than my credit union and a lower down payment which made this even more affordable. He was really a great salesperson, made this big decision easy for me. Awesome.

SoulHappy

Sep 19, 2015

The car we were driving needed more repairs than it was worth, so we were forced into making a car purchase when we weren't really ready. Summit Place Kia of Waterford not only made it possible for us, they made it easy! Our salesperson, Adam, was great to work with and didn't put any pressure on us. The finance manager, Ken, helped us get into a new Soul for a price that's even lower than what we were paying for our previous car. We definitely recommend Summit Place Kia of Waterford!

BobieL32

Sep 15, 2015

I went into Summit Place Kia of Waterford for a used car and walked out with a brand new 2015 Kia Optima. Everything went smoothly and fast. Everyone there was pleasant and friendly. Thank you John for all your help and for getting me into a brand new Kia

Wissmueller , Lisa 123

Sep 13, 2015

I came to Kia to purchase a vehicle and every person that assisted us was very friendly and knowledgable . They wanted to meet my needs as far as what I was looking for in a vehicle. John Oswald was wonderful never putting me under any pressure to buy a certain vehicle. He was very accommodating to what I was looking for.. I left very happy driving away in my 2014 OptimA. And the warranty was the best, you can't beat it. Thank you for a awesome experience. LisaWissmueller

Happy 2016 Summit Place KIA Owner

Sep 10, 2015

I purchase a 2016 KIA Sorento from Summit Place KIA and the experience was great. This was the sixth KIA our family has purchased from Summit Place. I was in a hurry when I took delivery and they got me out of there quickly and I was able to make it to where I had to be. Everything was exactly as promised and they had the vehicle ready to go. I appreciate all the help the Jack, Austin, Ken and John gave me throughout the process of deciding on what vehicle I wanted. I have been a customer since 2007 and will be for life. Thanks.

Apena

Sep 4, 2015

We needed a new vehicle and we needed it fast. I was on a two week medical leave from work, when our only mod of transportation decided to give up on us. We looked at several dealers online and to be honest we only ended up at the Summit Place Kia because it was in walking distance from our home. Our experience there was great. Our sales man John Lowman, gave us exactly what we asked for. The rest of the staff was friendly and made the day we spent there more enjoyable. I will defiantly return to Summit Place Kia for my next vehicle.

Deana311Jones

Sep 4, 2015

My first experience purchasing a new vehicle a week ago and Rich Kolar was THE BEST EVER! Got me all together and had FUN doing it! I LOVE MY KIA RIO! WOOOOHOOOO!

RMWilson

Aug 28, 2015

I recently purchased a Kia Soul from Summit Place Kia, in which I received excellent customer service from sales representative, Costa Demopoulos. He was very knowledgeable about the features of the KIA Soul. Most notably, he did everything possible to meet and/or exceed my expectations, although it was a little challenging. He truly made my experience comfortable and pleasant.

A_DIVA_CHICA

Aug 28, 2015

I recently purchased a Kia Soul at Summit Place KIA Waterford and received the most exceptional customer service. Costa was very knowledgeable about the features of the KIA Soul. He also did everything possible to meet and/or exceed my expectations. I am truly thankful that he was able to assist me with purchase.

jlacolejohnson

Aug 22, 2015

Recently I purchased a Black KIA Soul from Summit Place KIA Waterford. I began my journey to Soul in May 2015. Like a lot of people I didn't think I would qualify for a new car ?? or be able to cover the note each month. Working with Costa I got everything I dreamed of plus my Mother was blessed too. Thank You ?? Costa

A.D. Michigan

Aug 7, 2015

Being a woman I hesitated going alone into any dealership. I had a wonderful experience with Costa and Summut Place Kia Waterford. Costa was a pleasure to deal with during my car quest.. He took the time to show me three different vehicle (Sorento, Sportage and Optima) in order to make sure I chose the best fit for me, my budget and needs. I chose the Optima. Even though, he had other customers he still made me feel as if I was just as important. It was imperative to me to review leasing vs buying options. Costa, my salesperson and I came up with the best option. A very informative, honest and friendly experience.

A.D. Michigan

Aug 7, 2015

Being a woman I hesitated going alone into any dealership. I had a wonderful experience with Costa and Summut Place Kia Waterford. Costa was a pleasure to deal with during my car quest.. He took the time to show me three different vehicle (Sorento, Sportage and Optima) in order to make sure I chose the best fit for me, my budget and needs. Even though, he had other customers he still made me feel as if I was just as important. It was imperative to me to review leasing vs buying options. Costa, my salesperson and I came up with the best option. A very informative, honest and friendly experience.

Wanda/Roni Foster

Aug 3, 2015

The sales person his name is Costta and Jason Finance where awsome I am 66 yrs old and they could not have treated me any better . I had been to many dealers over the yrs not one of there sale my people even took the time to even call me back Costa even called me on his day off to see if i loved my car and was happy with everything

Kimberly 123

Aug 2, 2015

The moment I walked into the dealership I was taken care of my salesman and the finance manager worked very closely and I believe everyone in the dealership has a very close working relationship....

Mercedes Shaw

Jun 26, 2015

I went in to get a used car and found out that I could afford a new car! I love my new 2015 Kia Forte! the service we had was amazing. Costa did a great job finding me the right car and price!

mshaw60971

Jun 26, 2015

I have never bought a brand new car before! The whole experience was easy and the help finding the right car was perfect. Costa was amazing and I cant wait to be able to buy another car from him!

rlynn44

May 25, 2015

I purchased a 2015 Kia Forte. It's been 10 years since I purchased a car, so I was a little nervous. Rich made the process easy.

nothing1234

May 5, 2015

Best new car experience ever. Dealt with John Lowman.... highly recommended as he has a great deal of honesty and integrity. Would definitely go back.

sarahcook

Apr 14, 2015

We had a fantastic experience with our salesman, Costa, and the dealership as a whole. Everyone was incredibly helpful and friendly. They really went above and beyond to get us the best deal. I would 100% recommend Summit Place Kia and Costa! We will definitely be buying from them again.

vida

Apr 10, 2015

The finance guy was rude and tried to get more money than needed. I had them appraise my car and they lied and said it cut off 3 times while driving it and told me I had to put down more cash! My car has never cut off while driving it. After I told him that couldn't be true and asked for the guy who appraised it, he got up rudely and said his guy doesn't lie. I was going to finance a car with them I really liked Ken and Sarah, but Jason ruined it Sarah's soon to be customer and me from ever coming there again.

kkent87

Dec 28, 2014

This place is absolutely terrible. They cheated lied and tried to steal! I was supposed to have a cosigner on my car and they only put them in the paper work and I was nowhere on the loan. they charged us more than what they said they were and after I drove off the lot, 2 DAYS LATER they called and said my loan was declined so after they completely screwed me I took my car back, got my trade in (that they only gave me $300 for when they said they were giving me $800) and the money I put down which took like a week to get back they were very rude and nasty.it was ridiculous. ill never go back there

Amberlee1986

Oct 18, 2014

SPEECHLESS! LIAR LIAR KIA ON FIRE! I was told that I would have no problem getting approved for $99 a month via email after he reviewed my credit report. When I get there boy did everything change they wanted to only give me $1,400 for my 2007 Saturn ION in GREAT shape an extra $1,000 down and $250 a month. What a waste of time! Not to mention the salesmen called me rude because I told him what cars I was interested in and he brings me a Ford Focus.. RUN FAR AWAY FROM THIS DEALERSHIP!

matkinson311

May 19, 2014

When I walked into the dealer, I was so nervous, and had no idea what I wanted. Costa was very patient with me, and gave me a lot of knowledge about the 3 vehicles that I test drove. I bought a 2011 Kia Forte and I couldn't me happier. Costa and Jason were both very patient with me, I was super indecisive. They closed at 3pm that Saturday, but they both stayed until after 6pm to help me out.Thank you both so much!!

kyham smith

May 5, 2014

I purchased a used F150 and the day I drive off the lot it was making noise and shaking. I took it in the next day to be serviced. It was claimed to be fixed. I have not even made my first payment and the problem still exists. I took it back again and the manager Wayne says they will not fix it. It will cost me well over $600 to fix it. I will "NEVER" purchase at the Mt. Clemens location again nor will I refer anyone. Wayne knew the truck had this problem when the vehicle was sold to me, but refused to fix it.POOR CUSTOMER SERVICE!!!

Nicole

Oct 16, 2013

I have honestly never been lied to and treated with such little dignity and respect in my life. I was cheated and lied to TOO many times to count. I was lied to about my quote. I was then lied to about what needed to be serviced on my car and how long it would take. I was then lied to about... man, I can go on and on. BEWARE of this dealership. All they care about is your signature on the dotted line and THAT IS IT! To even get a call back, EVEN from a sales manager, after-the-fact is a complete, flat-out delusion. Their sales quota comes first and that is ALL. You may even hear claps from the back room after you sign the paperwork, get called "sweetheart", hit on and asked to go to the bar afterwards. Do yourself a favor and go ANYWHERE else where you may be at least treated with an ounce of dignity.

vprepolec

Oct 16, 2013

I have never had a worse experience in my life. This dealership royally CHEATED and lied to me so many times I honestly can't even count. I was sold a vehicle for over $800 more than they promised/quoted. They then serviced the vehicle and kept if for a week after first being promised it would be done in a day or 2. They lied, and lied, and LIED.... so much that I am honestly disgusted. All that they care about is their sales quota (you may hear claps from the back room after you sign on the dotted line and your salesman goes to turn in the paperwork as I did), and then FORGET any customer service moving forward. I can not even get the sales manager, Ozzy, to return my call.I will be not only contacting, in writing, Ozzy's superior, but his or her superior, and keep moving up the ladder as this is COMPLETELY unacceptable. This matter will also be taken to the BBB, every review site I can find and to Lansing. Also, if you're female - you'll probably get asked to go to the bar after your sale and be called "sweetheart" as well. What a classy touch. BEWARE of this dealership. I would not want even my worst enemy to endure this awful experience. Do yourself a favor and go somewhere else where you will actually be treated with an ounce of dignity.

curtisshewell

Apr 30, 2013

I was driving down Telegraph Rd on my way to an appointment when my check engine light came on reminding me that I needed an oil change. I am not from this area so I pulled into a big name service shop place, across the street from the Kia dealership on Elizabeth Lake Rd to see if I could get my oil changed there. I did not have a lot of time so I asked if they could help me. I was told, "sure if you have a couple hours" as the man laughed as if that was supposed to be funny for me. I did not have that much time so I thought I would try across the street. I was greeted by the sales manager named "Ozzie" who was incredibly helpful. I asked if I could get my oil changed and that I was in a bit of a hurry so he smiled and said, "no problem sir, I understand and will get you taken care of right away. He walked me over to the service manager which I thought was great, since most people would have pointed and said it's over there somewhere once he realized I was not looking for a new car. I think the service manager's name was Jeff that he introduced me to. He treated me so well, that I thought he mistook me for a longtime client or at least as someone who bought their car from them, which I had not. He asked for my keys and he went right to my car and pulled it into the service center. I looked in their shop which seemed to be very busy and thought wow, I can't believe he pulled my car right in. Every bay was full and he had a technician looking at me car immediately. After about 20 minutes, he called my name and I came up to the counter. He explained to me that while they did the oil change on my car that the Tech also noticed a nail in my rear passenger side tire. He went on to explain that they took care of that as well and I was all set. I paid for the oil change which was less expensive than the place across the street that does oil changes and he fixed my tire for free. I couldn't believe it! I went back to him to say thank you and let him know how much I enjoyed the Kia service experience and appreciated the quick and special service they gave me. He merely smiled and said "thank you sir, but we really didn't do anything special, this is just the way we service all of our clients". He also said, if you need any other service please keep us in mind. I would NEVER go anywhere other than to Summit Place Kia to get my service work done. I live about 30 minutes away and would drive 2 hours for that kind of service. you just don't get that kind of service anymore. WELL DONE Kia. Thank You!Curtis Shewell

EBT1

Feb 28, 2013

this is my second time shoping with this dealership, everyone is so nice from the momment you walk in the door. I really like their sincere efforts to get you the best deal no matter what it takes !. I came in the first time a year ago and worked with jason and ozzie they were both fair and patient. the second time i came in a week ago i worked with andrew, very sweet guy. He takes a personal interest in you and helps you according to your needs. If the price is not right they will work with you because that is what they did for me. Will i be back? oh yes i will. don't let me forget mike and derrick in the service deptment, what a wonderful group of guys.

Elamino1

Feb 22, 2013

This is the third car I have purchased at Summit Place Kia. The first time I visited the dealership, I was frustrated with car shopping. I had gone to other brand dealerships and was treated like I was wasting their time. From the moment I walked into Summit Place Kia I felt like I was their only customer although the showroom was very busy with other customers. My visit this time was no different. My purpose for visiting this time was to have service take a look at my Rio. The gentlemen in the service area were very attentive and immediately greeted me, listened to my concern and immediately started checking my car. The warning light on my dash indicated a problem with one of the tires. They found it right away and took it in to fix it. While they worked on the tire, I visited the show room just to see what was happening there. Again, I was greeted with a smile and handshake and Cody asked if I needed any help. I could see a used Sorento outside the showroom window and asked about it. I have wanted a Sorento for a very long time. I was able to talk to Ozzie and let him know where I needed to be for a payment. Ozzie suggested I take the Sorento for a ride and he would see what he could come up with. I drove it, fell in love and came back drooling. Jack introduced himself and walked me back to the showroom.I could write a book about the team at Summit Place Kia. They are all truly genuine, caring, respectful, kind and professional people. They work hard to provide excellent service before and after the purchase of a vehicle. It has been my pleasure to send friends and family into this awesome business.My visit ended with me purchasing a 2011 Sorento. I officially own my 3rd Kia and I know I will return for my 4th and then my 5th and then......... I do not see my relationship with Summit Place Kia ending. Not only does Kia offer a great product but Summit Place Kia offers the best service before and after the sale.Thank you to the entire staff,Carla Dombrowski

timtown23

Jan 22, 2013

Cody was very respectful on my budget and which car I was looking for. With my credit I didnt think I could get anything, before I knew It i was driving a kia optima! Cody did exactly what he said. I went to three other dealerships before and was treated as if they didnt want my business because i had lower credit score. Exception service and I will be a sending all my business to cody! Plus he gave me lifetime oil changes for under ten dollars for life!

Denise Richardson

Dec 29, 2012

When my husband and I went to purchase my car the sales persons were very friendly and curtious. The entire process from start to finish was excellent.

riobuyer2012

Sep 21, 2012

Come to find out I am not the only person to have an issue with the final sale contract of a new car with Summit Place Kia of Waterford (a post-purchase search of reviews shows this). The car price itself was rolled up just under four thousand dollars and was explained initially as a finance fee. After that lie was busted by the finance company, I was told something else.I was unlucky as I did not follow my gut by sleeping on the deal and the paperwork. Mostly I am bothered by the purchase because I could have gotten more features in the car given the price I am paying. Worse is that the dealership won't make it right, because of course, they got lucky and got over on me. Each time I go in there (for service), I think I leave angry or at the very least, disgusted. Their treatment in the service department is sub-par and I do much better with the local shops.I hope others have better experiences with them. At the most I just find them completely untrustworthy, but who should trust a car salesman, right?

Elotta

Feb 19, 2012

Friendly staff! Worked hard to get me into a new car that I wanted that was affordable without an outrageous rate even though my credit wasn't great.

Dgowman

Nov 17, 2011

My wife and I came to Summit Place Kia in Waterford on Fri 11-11-11 after having a bad experience at Jeffery Kia in Roseville on thurs 11-10-11. We were immediately greeted by Ryan who answered our questions about the optima that we were looking at, which happened to be the hard to find blue color that I wanted. He got keys and let us checkout the inside. We mentioned our low trade-in price that Jeffery quoted us on our current vehicle and he said that in only 15-20 mins he could have their people give us a price for it. We said sure since Jeffery took an hour to do that quote. Sure enough they came up with a much better price in only 15 mins that I agreed was a fair trade-in value. So we went inside to talk about payments. I was given a quote on the new optima but didn't have time that evening to finish the sale with Ryan, his sales manager Ozzie did come talk to us before we left. He guanteed us that he would get us the payment that we wanted, I told him we'd be back on sat 11-12-11. We came back on sat and worked with Ryan and Ozzie, they got our payment that we wanted and we bought it. We are really glad we came to Summit. We really liked Ryan and Ozzie. Very friendly and honest staff. They didn't hide any numbers from us, they explained every charge on the bill of sale. I will definately be recommending them to anybody I know thats interested in a Kia.

Garden Girl

Aug 31, 2011

Just bought a 2012 Kia Sportage SX from Summit Place Kia. Love, love, love the car!!! The buying experience was great. I dealt with Mary and also the GM, Ozzie. They were helpful, friendly and low key. We negotiated a fair deal and they were open and transparent thoughtout the entire process. My car was gorgeous when I picked it up and Mary and another employee, Jack went through all of the features so that I really understood how the car worked. They did some extra services too that went above and beyond my expectations. All in all, a great buying experience.

RockOutPink

Apr 21, 2011

WOW!! What a bad dealership!! When I purchased my brand new Forte EX from the dealer in Waterford, the dealership seemed to be fair and have somewhat decent customer service. Well, becuase I have to return to the dealer for Oil Changes, Warranty, and recalls, I realized just how bad this company treats people! They will do anything to get you to purchase a vehicle, but after that its all down hill. The Service Manger - a female (not sure on her name) is the WORST! Always rude and makes me extremely uncomfortable. To say the least...I feel physically sick when I know I have to go to this dealer to get my car serviced. She should be fired; there are so many other people who could easily do her job and do it while having good customer service. RUDE RUDE RUDE! Oh, and just a tip - their online appointment scheduler for service doesn't work and hasn't since I bought my car (8/2010) and they are aware, just they just don't care period. Stay away from this dealer. I plan on giving all bad customer reviews all over the web and anywhere else this dealership comes up. Rude/trashy people!!!

doreenaoldford

Mar 25, 2011

I went there tonight positive that they would not get me into the vehicle that I wanted. They worked long and hard to get me into the van I wanted at the price I needed. I drove out with the van tonight. I highly recommend Summit Place KIA to all my friends and family.

chevyb248

Mar 16, 2011

I have never been treated so badly before, I would never have gone to this dealership if I would have known how bad the customer service I would receive on a vehicle they sold me that had problems would have been! I am also in sales and I could never imagine treating someone so ignorant as they did me...stay away!

lynnettem

Feb 10, 2011

1. We couldn't get a straight answer on the price of the car, only the monthly payment. 2. My credit score was lower, so I knew I needed special financing. But once I said I didn't want a cosigner, the salesman walked away, keys in hand, and started working with another customer. Twenty mins later I just left. He had no intentions of coming back.Shady...to the max. I went to the ford dealership down the road and got decent treatment and a car. Avoid this place.

baddemonkitty08

Dec 3, 2010

i have been to a few car places, all of wich were trying to get me into a car that i did not like or want.. then i went to kia, Spike the sales rep walked around with me just looking at the cars when i found my rio. he and ozzy even tho i had never bought a car before, talked to the banks pulled out all the stops and i was able to get my 2009 rio with no cosigner, and with a payment that i was asking for. this was the best experiance at a car delership that i have ever had, now i refur all my friends who are thinking about getting a car to go to KIA. they wont push you in a car you want and if you see one you like they'll do everything they can to make it happen within your terms.

nonya

Oct 18, 2010

My car had NO problems in the two years I owned it prior to taking it to Summit Place Kia in waterford. Two and a half months ago I had a wheel bearing break as well as a tierod. Since then it has been nothing but problems! Check engine light on for 7 weeks they couldn't determin why, and would need to keep the vehicle for weeks at a time. They would replace one or two parts and the light would continue to show up after each visit. Finally I have been check engine light free for a day and the Speedometer and Odometer stop working, the car is under warranty. I called to find out if they could get us a loaner which they said they would, we show up and they say hold on a minute we will see if we can fix it quickly and get you out of here. After 45 minutes they tell us "operator error" apparently joking....okay?? They ordered the part and said it could be a few days, and sent us back out in the defective vehicle.. This is ILLEGAL to drive....seriously I wish I had never visited this dealership it has been nothing but problematic.

christiane

Jun 9, 2009

Went to Summit Place to look at the Borrego and ended up buying it. They worked very hard to secure me great financing and when I brought it back for Service (oil change) I was even given a used car to drive ( I did not have an appointment). They are a great dealership and I feel that they went above and beyond.

zoeekk

May 4, 2009

This is the worst dealership ever! Bought the car there and have had nothing but problems. Owner LaLonde is very arrogant and rude and service manager Bowden is the same. Neither will take responsibility for mistakes they made nor will they back their vehicle and/or service warranty. Comsumer beware with these guys!

sdcypher

Jul 9, 2008

I recently brought in both my vehicles for oil changes on the recommendation of a friend. On both occasions the dealership employees were very friendly and courteous. Both oil changes were done very quickly and the price was very reasonable. I would highly recommend this dealer to anyone looking for a great place for service. While I was there, I also had a chance to browse through their inventory of new and used Kias as well as many other nice looking used cars. I would highly recommend this dealer!

cguild

Nov 27, 2007

Summit Place Kia is a pretty new Kia Dealership in Metro Detroit. I found them on Kia's main dealer locater page. We choose to drive about an hour and a half to check out thier used kia's and we were welcomed by huge smiling faces. The dealership had alot to choose from including new and used Kia's as well as many other manufacturer's. The main reason we choose to do business with Summit Place Kia is because they got us financed when every other dealership within 50 miles could not.The atmosphere was wonderful the people were great, I think we found our new favorite car dealer!Thanks Summit Place you've given us back our faith in used car dealer's!