Suntrup Ford Kirkwood reviews

Crocker81

Sep 9, 2016

We live a couple hours away from the dealership and they were wonderful to work with over the distance. Negotiated the trade via phone, pics, and email.......drove up and looked at vehicle nd signed papers. Smooth transaction!

Internet

Sep 8, 2016

I have been looking for a newer car and called this dealership 5 days in a row, always making it clear I was interested on their online cars. No one ever came to phone, not once. I guess they don't need the business

Don Key

Sep 7, 2016

Fair price. gave me all the information I needed to make an informed decision. No pressure. Just gave me straight information and let me choose my options.

Pamgreg

Aug 21, 2016

Tim was very helpful and made our experience a good one ! We felt no pressure and we got a great truck!! We will recommend them and return in the future!

JTJachna

Jul 26, 2016

I pre-ordered a Ford Focus RS in February, knowing that I'd be waiting until summer for it to get here from Germany. My salesperson Kevin was great to work with, and kept me updated regularly any time new info was available about the vehicle delivery date. He even communicated with my after hours on his own time when I was working late and had questions. Kevin was very professional, but also friendly and easy to work with. Normally, car buying is not my favorite activity, but Kevin's down-to-earth personality and friendly mannerism made it a pleasure. He even texted photos of the car when it did arrive and walked me through setup of the cars sync system. Of course the Focus RS is also a blast to drive which has made the whole experience even better.

ScottHarper

Jul 20, 2016

The transaction was so quick and smooth. Kevin was very friendly, informative and went well above the extra mile to ensure my family got the best car for us.

Jphillips

Jul 7, 2016

I thought trying to buy a car from Suntrup in Kirkwood would be a challenge since I do not live in Missouri. However, due to Salesman Timothy Walsh, the experience turned out to be a very pleasant one. Tim went to extra efforts to locate the color, style, etc. that I wanted. The paperwork was handled flawlessly and I ended up with a 2017 Escape in the right color and with the extras that I wanted. He returned my calls promptly and was always courteous and professional.

Richard Farrell

Jun 16, 2016

Suntrup was good to deal with in 2001 and as we found out last Friday, it is a Ford dealer that we can trust to give us excellent service in 2016 because of the efforts of Timothy Walsh in supplying a vehicle that more than met our needs with no hassle and a calm, expert manner of presenting all the facts of the deal to us as well as answering our many questions in a friendly and expert way which was much appreciated. His knowledge of Ford products was impressive and helped so much to make this a pleasant and worry free experience.

Edge2015

Jun 15, 2016

We were ready to buy a new car went to two other dealerships in St Charles County thought it was a go on Friday night then on Saturday went to pick it up & the price had changed overnight the finance person was not very people friendly ended up walking out. Got on line found the car I wanted at Suntrup Ford. Called the dealer was lined up with Tim Walsh and it went as smooth & easy as it should have. Have already recommended Tim to 2 co workers

GeoffGeorge

Jun 10, 2016

Kevin is a outstanding salesmen. He has gone above and beyond what anyone could ask. He sold me a great truck at a great price and help get me the other things like a camper shell, rubber mates and bed liner at a better price then I would have been able to do on my own. He has dropped my truck off for me at home once all the stuff was done. Kevin is the bench mark for all the other sales people to shot for. Thanks Kevin keep up the good work.

JD

Jun 8, 2016

I use 2 trucks in my business, so when it came time to replace my oldest truck, I decided to buy a Ford. Because I do a lot of heavy hauling, I selected the F-250 with the 6.7 diesel and 4WD. This was the largest purchase I have ever made for my business. Because I needed a truck with specific options, I could not find it locally, so I ordered it from the factory. While initiating the order, I was told it would take 6-8 weeks for it to be delivered. I had a chance to sell my oldest truck 6 weeks after ordering my new truck, so I sold it. I finally picked up my new truck after 16 weeks (12/11/15 - 4/1/16) when I was having difficulty and additional cost running my business. The employees at the dealership were not sympathetic to my issues and also claimed that they did not say it would take 6-8 weeks to get my truck from the factory. While I was waiting for my new truck, the dealership sent out an email saying that I could receive a 5 year/100,000 mile powertrain extended warranty and a free bedliner. When I asked about the promotion, which did not state any restrictions, I was told it was only for F-150 trucks. The dealership would not budge on giving me either item even after all the issues I was having with this purchase. There were other issues during the sales process, but the final insult was having to return to the dealership a 2nd time because the paperwork for the title was not complete. This was the worst experience I have ever had buying something significant.

loyalcustomer

Jun 2, 2016

I was referred to a specific salesman (Timothy Walsh) and spoke with him on the phone on a Friday and told him that I would be in on Monday. Tim listened to what I wanted and then went over and beyond and out of his way to a car waiting for me on Monday morning (Memorial Day). My husband and I test drove the car and decided to buy it. Tim was very knowledgeable of the financing as he handled in the absence of the financial person. Everything was completed from viewing the car to driving away in it in about 2 hours.

hoffscott

Jun 1, 2016

Easy process to purchase the car. Tim Walsh our salesman was very professional and made sure we Had an enjoyable experience. I will be back to purchase my next vehicle.

Lindsay Sylvia

May 25, 2016

Kevin Lupo made the experience of buying my first car SO easy! He and the whole staff at Suntrup were helpful, quick to handle paperwork and financing, and were quick to follow up on insurance information. I would highly recommend them to anyone looking to purchase a Ford vehicle!

Windyridge

May 17, 2016

Tim was great to work with. The price was great and they answered all my questions. I would recommend the to others for their next vehicle purchase.

Only Ford

May 16, 2016

I went there to see what 2016s they had available as I wanted to get a good price on the previous model year since the new ones came out. Tim found exactly what I wanted and I purchased it that day. Never felt forced or rushed, got a great deal, excellent everything.

Shane Cano

May 16, 2016

The dealership was able to accommodate our request on the amount we wanted to get for our trade - in. They also were able to change rims on the car and get the ones I wanted put on right at the dealership. It took a bit of time to get the car cleaned up and we ended up cutting the cleaning process short because we were short on time. Other than that, the salesmen explained everything to us that we needed to know.

FocusBuyer

May 14, 2016

Tim Walsh was very good to work with. This is the second car I've purchased from Suntrup Ford in the last 3 years. Both experiences were good.

gwinkler

May 13, 2016

My Sales Representative, Tim, was knowledgeable and listened to my needs. The process was simple and easy! I didn't feel pressured and left with a car, knowing Tim would stand behind his word!

Mariemc93

Apr 13, 2016

I got a great price on the car with a very helpful team of employees. Everyone was very patient and friendly and kept my first car buyin experience a good one. Only down side was to get the price I wanted I had to go through Fords financing and not bring in my own loan with a significantly lower APR which causes the monthly payment to be much much higher.

jamwood

Apr 11, 2016

Bought car as is..... As soon as I drove it off the lot the check engine light came on. 400.00 later it is fixed. They state that with the as is they would do the emissions and inspection. Went to the license office to get it legal and the emissions and inspection exp in January. Bought in March so that was never done. You call up there to talk to someone and they all beat around the bush. They say all the things that you want to hear until you drive off that lot then want nothing to do with you. NEVER AGAIN KEVIN LUPO!!!!

king49

Apr 10, 2016

I just wanted to say thanks for the awesome experience I had when I purchased my new Ford Escape. Kevin was so patient with me while I mulled over colors, price, options. He delivered the best possible deal with the most options and a color that I have grown to love. Just a shout out to Dave for the quick and affordable loan to fit my budget. I would like to say that I will make this my "go to" dealer from now on. Thanks everyone.

thulen4

Mar 21, 2016

Tim made our visit very easy with no hassles. He answered all of our questions without any pressure to make the sale. We completed the entire transaction quickly and were on our way with a new vehicle.

Chuck Reynolds

Mar 20, 2016

In sort of an impulse, decided to check out what Suntrup had on the lot in terms of a 2015 Edge Sport. Went in, test drove, left without any theatrics (which sometimes are part of the sales process), returned with a price I was willing to pay based on research, and the price was essentially met. If it weren't for the fact that they were insistent on detailing my new Edge so nicely, I'd have been done with the whole process in less than two hours. A good dealership for an educated customer.

FlySWA15

Mar 19, 2016

Was helped by Tim and Freddy on different days. Pleasant experience overall. No pushy sales pitches. Knowledgeable personnel and personal service. No complaints. Nice car for a good price.

AndreaFire

Mar 13, 2016

I highly recommend Tim Walsh at Suntrup Kirkwood. I bought my Ford Escape from him. He has excellent customer service skills and went the extra mile to make sure I had everything I needed---even after I drove the car off the lot.

Elizabeth800

Feb 26, 2016

Tim Walsh, our salesman was very friendly without putting pressure on us which we appreciated. He listened to our priorities which made us feel he was tuning into what we wanted.

Slow 5OH

Feb 22, 2016

From the second I walked in, my salesman Tim Walsh was very helpful, already had the car I was viewing waiting for me. When it came time to value my trade, they didn't dangle me around for hours. I walked right into the general managers office, and they asked me what I wanted my payments to be at, and they met them. I love my 2016 Mustang GT!

Tim

Feb 20, 2016

I had the pleasure to work with Tim Walsh. I thoroughly enjoyed the experience working with Tim and the whole team at Suntrup. No pressure to buy and every process of the deal was thoroughly explained. Tim was extremely helpful, patient and very knowledgeable of the truck I was buying. Finance rep Dave Gibson and General Manager Kirk Latta were great to work with.

NAU-graduate73

Feb 18, 2016

Fred Williams helped me pick out my new car. He did everything he could to make the experience pleasant, to answer questions, and to get me a fair price. I really enjoyed buying a car from him. Thanks very much!

buck

Feb 11, 2016

Our family has purchased 12 vehicles from Suntrup over the years and would not shop elsewhere. They also do all of my service work because of their honesty and desire to car for my vehicles.

cpaz718

Feb 11, 2016

Enjoyed the experience at Suntrup! Everyone was very nice and pleasant to deal with, and worked very hard to put together a deal that was affordable and exactly what I wanted. I plan to return in the future.

KGSTP

Feb 9, 2016

Very friendly, fair pricing, and very happy with our new Fusion. Tim took the time to show us the ins and outs of the vehicle and sync my phone with the car.

happycustomer

Feb 8, 2016

Tim was GREAT and very patient. He stuck with me even though I was out of town for almost a week.Thanks Tim for making the sale so easy!

Rick1423

Feb 8, 2016

I was greeted at the door with a very friendly smile and asked what can we do for you today my sales rep was totally awesome took care of every single thing that I could ever think of gave me a fair good price on my vehicles and gave me a fair good price on my new vehicle I bought I am very happy with it it is very beautiful and I would definitely send anybody and everybody to this dealership Sincerely yours Richard Kronk

RE

Feb 6, 2016

I recently leased a 2016 Explorer Sport which I love-it's a great car, loaded with features and very powerful. Working with Tim Walsh at Suntrup in Kirkwood was easy, fast and I felt like I was treated extremely well. No high pressure sales technique-very flexible people and enjoyed the experience. I can firmly recommend the car, the dealership and Tim.

Megan

Feb 3, 2016

Had a fantastic experience with Tim! He was very patient with my husband and I being first time buyers. He did a great job showing us around the lot and helping us pick out a reliable car. What I liked most about Tim, was he was very humble and honest. You could just tell, that he was a genuine guy! In fact I told my husband if anyone else has helped us that day - we wouldnt have bought. As per usual the experience was more than just the buy, but the upmost satisfaction with service! Tim being a CHIEFS fan was just a bonus, but we knew it was fate when we found out he was too. We will be recommending him to our friends and family! Thanks Tim!

sketchypotato

Feb 1, 2016

Tim Walsh showed me several cars that would fit my needs and was very patient while I made my decision. He found a great used vehicle for me and gave me a great deal. I would definitely do business at Suntrup again.

Jimbo

Jan 30, 2016

Very helpful in answering all my questions, spent three hours with me and were very appreciative of my business. They gave me a good trade in price for my car.

HammerTime

Jan 27, 2016

Tim Walsh was my sales rep. I had do some checking using true car. He suggested I look at an XLT instead of the XL I had spec'd on True Car. I believe his suggestion was honest and valuble. I was VERY pleased with Tim's level of effort, and with the deal he and his sales manager worked out. I will be in the market for an SUV in a couple of years to replace my lady's car. I may not start in Kirkwood but I will give them a shot at the sale !RegardsDavid W BrownEureka, Mo

purple1985

Jan 25, 2016

Worked with Tim and Dave. Smooth and quick trade in on my 2013 escape. Tim was so patient in helping me find the vehicle that fit my needs. He always makes hisself available to answer questions I may have after I've left the dealership.

Wanda

Jan 21, 2016

Thanks again Tim for helping me purchase my second Ford Escape. You are so helpful and are always available when I have a question about my vehicle. You're good at your job and I will be sure to send some business your way!

sjmoore90

Jan 18, 2016

After a terrible experience at Dave Sinclair Ford in South County, I decided to look for a new dealership to work on my mechanical failure-prone certified pre-owned 2014 Ford Fiesta (side note: don't buy one. They're terrible.) By some stroke of luck I was checked in by Service Manager Collette, who listened to the issues I was having and even added some recall work onto my service appointment. I found out that Sinclair had failed to reinstall multiple components after my previous service, Suntrup reinstalled and checked everything out free of charge (even though it almost definitely wasn't covered under my warranty). Unfortunately, I did have to go back the following week because the issue I was having (caused by faulty repairs at the other dealership) wasn't completely repaired. They were apologetic, even sending a tech to drive with me so he could experience the problem with me in the car. The car is fixed now and I am a happy customer. I will certainly be back for future service and, if I can ever get over what a junky car this Fiesta is, might even consider purchasing my next car from Suntrup.

Dirk

Jan 15, 2016

Kevin Lupo provided great assistance. He and the manager wen tout of their way to get us tour target price and stayed late to finish the deal. Financing was very easy as well.

Srikanth G

Jan 6, 2016

Bought 2016 mustang on Jan 6th . Sale was quick and easy. Saw the car online and emailed them for internet price. Danielle was helpful in responding to email quickly so that I can make my choice. Also they have Friendly sales persons (Tim walsh). They gave me best rate in the market.

Marty Marcotte

Jan 5, 2016

Always very friendly and helpful. I plan on looking there for a new car when the time comes.

oskar

Jan 5, 2016

Tim helped us a lot with our trade in value as well as to maximize the applicable discounts on the Fusion we bought last month. I highly recommend stopping by Suntrup Ford - Kirkwood if you want to get the best deal for a new vehicle.

Louis6

Dec 23, 2015

Tim Walsh did a great job at showing me several Ford vehicles. I highly recommend him if you are looking to purchase a new vehicle.

Djskiljan

Dec 17, 2015

Very friendly, professional easy to work with. Good inventory. Tim the salesman very friendly, helpful, knowledgable about the car. The dealer was very quick in processing the finance process.

Russell

Dec 17, 2015

After a little miss understanding and having the chance to talk with kirk the dealership went out of the way to make sure I was happy. Thanks Kirk for your help.

Gmangrayson

Dec 12, 2015

We knew what we wanted and the dealership found if for us. They worked with us to make car buying as painless as possible. They don't like wasting your time.

ed

Dec 11, 2015

I started looking for a simple farm work truck for my farm and wasn't interested in a new one. My wife dragged me to Ford Kirkwood because she was tired of my 38 years of old, beat up second hand F150's which I was very happy with. At the dealership we met Chad our sales rep, he had a serious what can I do help you and never gave any unnecessary pleasure. We finally found a crew cab, 4x4 truck that was loaded with discounts and within a couple hours we were driving off with one of the finest trucks I have ever had. I should have listened to my wife 20 years ago. This was the best truck and deal ever. Chad - Thanks.

Jjp_mizzou

Dec 1, 2015

I bought a new F150 from Tim Walsh on Black Friday. He was very helpful getting me out of current lease and was incredibly helpful/patient in getting me a deal I was comfortable with.He was knowledgeable about the vehicle and showed me how to work the systems that it came with.I would send friends/family to Tim without hesitation! Thanks Tim!

LMW

Nov 12, 2015

Wanted a Fusion Hybrid and was able to purchase the car I wanted. Staff was friendly. A little discouraging to see not busy sales people playing on their phones and to see employees smoking outside the dealership , I think the smoking could be done around back so nobody has to see it. Timothy Walsh was her salesman and after some negotiating we were able to come up with an agreeable deal. I wasn't familiar with this dealership but recommend both Timothy and this dealership.

Katydid28

Oct 8, 2015

From my first email to walking out the door with the keys in hand my experience was first rate. The staff was courteous and professional. The prices were competitive. I look forward to a continued relationship with Suntrup Kirkwood!I enjoyed working with Tim Walsh. He made my car buying experience a pleasure.

Mary L.V.

Sep 18, 2015

After my car was totaled in an accident, I was looking for a new Ford Fiesta or Focus. I had a savings certificate provided by my insurance company which Suntrup honored even though the specific vehicle it applied to was not in stock. They applied the certificate to a similar vehicle, with even better options and helped me arrange a very satisfactory finance deal with Ford Credit for the remainder of the sales price. My salesperson Kevin was friendly, helpful and very professional--without any high-pressure tactics which I appreciated very much. The business manager, Dave, was also very courteous and helpful. I was in an out of there in less than 90 minutes, and drove my new car home that afternoon. Outstanding!

rtuck

Sep 16, 2015

I purchase a 2015 Ford Focus SE from Suntrup Ford Kirkwood. The sales staff were outstanding, we came to an agreement quickly and they had me in and out. Very professional sales staff. Timothy Walsh and Chad Morber both did an outstanding job.

TurfGuy

Sep 11, 2015

I was looking for a Ford F-150 this summer, and had a disappointing experience at a different dealer about 4,weeks earlier. My business with Suntrup began over an Internet inquiry. They replied promptly and my sales rep (Tim Walsh) called me promptly because two stock vehicles fit my inquiry. After a test drive I bought the vehicle and the purchase process only took 70 minutes! I am very satisfied with Suntrup Ford Kirkwood and will recommend them to everyone.

bb

Aug 31, 2015

Very nice dealership with which to do business.Very friendly, pretty prompt, very courteous.I will come back again in the future for serviceThanks

mmn294

Aug 27, 2015

Buying a vehicle is somewhat nerve-wracking; however, not at this dealership. I was so impressed earlier in the year when I bought a Ford F150 that I went back again to purchase a vehicle for my wife. This dealership beat the rest of the prices at other Ford dealerships in St. Louis. There were no pressure gimmicks and the staff went out of their way to find the right vehicles to meet my needs. I highly recommend checking out this dealership; you will not be disappointed. Thanks Kirk, Terry, Chad and the rest of the staff.

mmn294

Aug 26, 2015

I was so impressed with the outstanding customer service and no pressure tactics in buying a new car in January that I went back a second time this year to purchase another vehicle for my wife. The staff at Suntrup Ford Kirkwood are, bar none, the best in St. Louis. They all go out of their way to find the right vehicle for you at the best price. Once again, Terry and Kirk met our needs which was quick and reasonable. Trust me, I highly recommend this dealership!!!

fordtrucksarebetter

Aug 25, 2015

Kirk and Tim knew a lot about the F150 features and improvements compared to my 2012 truck. No pressure sales and we didn't waste time dickering. Their inventory was excellent and I'm very happy with the exact new truck that I wanted to purchase.

jcasper4

Aug 25, 2015

The team worked hard to make sure I left happy and I did!!Kevin and Tim were patient and attentive to my needs.I love my new car!!

JohnD

Aug 24, 2015

It was a great experience. It was quick and reasonable. They made buying a new car fun and easy. I would recommend this dealership to friends and family.

Carrs

Aug 23, 2015

We were called to say we had won a tv from an entry mass a couple of months earlier when we were there to look at cars and frankly, enter thedrawings. Tim show us a new car, told us how much they would give us on trade in but did not really pressure us too much when we declined. They were very generous on their trade in order which is important when considering where to go when we do decide to buy. Overall very pleased.

Beccacordia21

Aug 21, 2015

Everyone who I came in contact with was very helpful and friendly. The salesman made buying a new car quick and painless. I did not feel the stress I was anticipating when buying a car.

new car: Ruthi

Aug 18, 2015

From the moment I walked into the dealership I was greeted with firm handshakes and friendly smiles. Tim Walsh was the first friendly face I seen and I couldn't have been happier to have Tim as my sales person. He asked what I wanted, What I expected in a car. Asked what color I likes and if I was interested in a certain vehicle. I explained that I did drive a Ford Explorer at another dealership, I liked it but when I was asked to wait for the salesman while he talked with another client then tried to talk me into buying a vehicle that I didn't want for several reasons....he didn't even offer to solve the things I didn't like. I left and my daughter talked me into going to Suntrup. Tim listen to me (He was glad I liked the Ford Explorer.) I told him I needed a lumbar seat, an electric seat. Didn't matter if it had cloth or leather. He showed me a 2016 Explorer. The color was Fire Red. Had all the things I wanted. He drove me around and let me drive a little. He put my phone numbers in the car for me. Washed the car...made sure it was clean and the Fire Red was gleaming. I was sold and happy in just a matter of 30 minutes. The paperwork was completed in a timely fashion and I even got a hug with my handshake at the end. What a great guy and an asset to Suntrup. A perfect gentleman who took the fear out of buying my very first car on my own. I'm trying to tell all my friends about this dealership and my guy Tim.

Honpete1

Aug 17, 2015

I had a wonderful experience and the customer service was great! Everyone was very helpful. I will definitely recommend them to all my friends and family.

New Car Owner

Aug 17, 2015

The dealership and the sales person were very friendly and professional. Every thing from start to finish was easy and no high pressure. And I got a great deal. I would buy there again and would recommend the dealership to friends and family.

infocus

Aug 15, 2015

I did an internet search & was contacted immediately by the customer service rep asking if I'd like to make an appointment for a test drive. When I arrived at the dealership, I spoke to Chad Morber. I was interested in the Ford Focus and Chad was kind enough and extremely patient as I asked the differences between all the trim levels. After he explained all the pro's and con;s, I decided on the Titanium. I've only had it a week, but I can tell that it is as advertised. I absolutely love it. Many compliments.This has been a great experience and a learning one too. Don't be quick to judge the auto sales representative. Chad worked hard for my purchase and if dealing with me wasn't enough, I brought my WIFE!!!I will recommend Suntrup to anyone wanting to purchase a vehicle, new or used.I have since been back for some pin striping and Bill in the body shop was wonderful as well.Great job everyone, you made it a memorable experience.

Yuki

Aug 14, 2015

wouldn't even allow me to look at a car until they did a "soft" tap credit check. And they tried to tell me that it didn't hurt my credit. I know it hurts my credit and the snide guy who wasn't even working with us needs to get off his Facebook at work. Total bummer because I had a car I wanted to look at but I don't want to let them do the credit tap until I actually LOOK at the car.

murfenn

Aug 5, 2015

My salesman, Tim Walsh, and GM Kirk Latta, was of tremendous help. showing me all the details of the car, making me feel comfortable, and making the paperwork so much easier than I had anticipated it would be! I will certainly recommend them and your dealership to my friends and family, and look forward to bringing my car to your service department when needed. Thank you for such an exciting and positive experience! I will let corporate know about this - and I will even give you guys a 5 Star review on Yelp Sincerely,Richard and Michelle Fenn

JHarb

Aug 4, 2015

When I am looking to buy a new vehicle I want the entire experience to be fair and quick. I just bought my third vehicle from them in the past 3.5 years and couldn't be happier with all three experiences. Even though they don't appear to be a big volume dealer their prices always seem to beat the competitors. I always do my homework before arriving and I have yet to run into a situation where we cannot agree on a price. Tim Walsh was my salesperson for the past two deals and I would work with him again. No pressure and was able to make things happen quickly. I would recommend the dealership and Tim for anyone looking for a new Ford.

Jeff C

Jul 26, 2015

After owning numerous chevy/gmc vehicles I decided to purchase a ford explorer. The sales staff all the the way up to the management team were very knowledgeable and helped explain the ins and outs of my new vehicle. I will be referring all my friends and family to Kirk and his team at suntrup ford.

Rob Komotos

Jul 26, 2015

In searching for the right truck with the options that I wanted I found the selection at Suntrup Ford Kirkwood to have the best! I looked for several weeks to find what I was looking for & found myself going back to their website. I bought my last truck, 2006 F150 FX4 here for the same reason. Beyond the fact that they have a great selection of trucks, the service, no haggle, no pushy sales people, but down to earth people behind the front door made my buying experience good. Kirk Lata, TimWalsh & Dave Gibson made my purchase easy and they where concerned that this all went well. I had an issue with wheel alignment after getting it on the highway. I took it in the next day, Saturday, and they put it in the shop to correct the problem. Less than an hour later they had the issue resolved and me back on the road on my day off to enjoy my new Ford! I would recommend Suntrup Ford Kirwood to anyone looking for a new or used vehicle.

4toExplore

Jul 22, 2015

I brought my kids to test drive a few cars. Turns out there was a used one with everything on our list and more. After a few runs, the Explorer passed the 'garage fit' test! Tim Walsh did a great job at working with our budget and trade in. "We love this car, dad. Buy it now!" Thanks, Tim, for helping our family get a car we can grow with and have fun in for many years to come.

laura44

Jul 15, 2015

Tim Walsh was great to deal with the entire time! He took extra time to explain all of the car options to me even though I kept him late on a holiday weekend. I would recommend Tim and Suntrup to anyone buying a car! I love my new Escape! :)

Troy352

Jul 8, 2015

Our experience with the dealership was outstanding. The salesman was very courteous and very professional. Everything from start to finish was done in a timely manner.

sarah1419

Jul 7, 2015

The experience I had at Suntrup Ford was the best one I have ever had! They did what they could to make my payment work and get me into the car that I wanted. Timothy was a great salesperson and the manager was very polite and helpful. I would not recommend any other car dealership and I will never be going anywhere else again!

CAB4

Jul 6, 2015

Tim was great in showing me around and going over options of the type of car that I wanted. He did not pressure me at all and I feel that he gave me a great deal! Dave really helped me understand what I was getting with the warranty and was very straight forward. Both Dave and Tim were extremely nice and made it a great experience for me.

Mark Ritter

Jun 29, 2015

Mr. Massey our salesman was very helpful explaining all the details in the Focus we bought. This was the fastest we were in and out of a dealership when purchasing a car, a great change of pace!

D'mitri

Jun 29, 2015

From the start of the process of purchasing a 2015 Mustang GT every one I dealt with had a professional attitude about everything. Tim answered all my questions about the car and the process of making the purchase with factual data with no fluff. I appreciated this. He also kept me up- to date as to when the car would arrive in St. Louis. He had the paperwork ready when I came to pick up the car and gave me a thorough run through of features of the car before I drove off. Completely professional and knowledgeable with no wasted time. Dave was also professional in his job as the finance man, reviewing the money aspects of this purchase completely and in a way that was easy to follow. I will recommend these two gentlemen and Suntrup Ford to my friends when the want to buy a vehicle.

Escapestl

Jun 27, 2015

Tim did an excellent job showing us our options for both new and used cars. We are very happy with our purchase of our new vehicle.

'Stang

Jun 23, 2015

Excellent service--Tim and Kim worked hard to find the exact vehicle we wanted. They were open and honest, and seemed very knowledgeable about the Mustang.

buck-02

Jun 22, 2015

Tim was very patient with me. He is very knowledgeable and answered any questions that I had. He made sure that I could call or come by the dealership if I had any questions and that no question was too small. He didn't try to pressure me into buying anything. I felt very comfortable in making this deal, All in all, for me this was a very good experience. Dave was also very easy to work with. Both Tim and Dave were very professional.

mary1234

Jun 9, 2015

Tim and Dave were both thorough in answering our questions without being aggressive in their sales approach. Suntrup's service department is equally courteous and professional..

Sandy2015Escape

Jun 9, 2015

So i had heard from other dealers that Suntrup Ford in Kirkwood was false advertising on there online prices, so i was a bit skeptical going in. Let me tell you that changed in minute when Chad Morber greeted me at the door. He was very eager to getTNme on a test drive on a 2015 Ford Escape, needless to say i fell in love. Chad was very knowledgeable about his product. I was planning on going to a dodge dealer after the test drive but that didnt happen. They were spot on with there online pricing. I made the deal within 20 minutes of being back on the test drive. I am one happy customer! I would also like to thank Kirk Latta for giving me a great extended warranty price! I will be telling friends and family where the best deals in St Louis are! thanks again!

Satisfied

Jun 3, 2015

Tim Walsh showed me a preowned car that I requested to see and drive. Then he asked me tactfully if I would consider looking at a new car of the same make and model. After the test drive he told me that the advantages of having a new car were likely to be within my budget because of the Memorial Day holiday discount. He wasn't pushy when I decided to think it over and contact him the following day. After the sale Tim patiently helped me with answers to several questions I had about Blue Tooth and other features of the car.

kim

May 29, 2015

This is the second time we have bought from Tim. We had emailed him earlier that day and he was waiting outside for us that evening. He helped us get the car we wanted and made sure we knew all about it before we left. He was very helpful.

dangilbert2211

May 26, 2015

Exceptional experience. Tim was incredibly helpful and patience despite a rather busy day with a short staff for that particular afternoon. Kirk was equally impressive with the financing. Overall, they both made the process incredibly smooth and enjoyable.

joel

May 23, 2015

I had a good experience up front with Tim. he was very intuitive in picking up on our needs. and then Dave was pleasant at the end of the process. and very informative in explaining the different financing options. overall. I would definitely recommend.

kirkwood

May 21, 2015

third truck purchased at Kirkwood Ford, will go back to purchase more ford productsVery happy with my new Ford F-150 truckThanks again for all your help in learning how to use all the new toys on my truck

AA102096

May 16, 2015

Great job and friendly staff. They got me even better than trucar price which made me happy. The sales people were not pushy and made it a very easy process for me.

Dr.Chuck

May 16, 2015

We were interested in an Explorer as I have been very satisfied with my F150 truck. We were looking for information only as we were not in a hurry to purchase, but Tim Walsh was so helpful and informative, negotiating a deal that was easy and satisfactory, so we left the dealership with the Explorer we had in mind. It was a pleasant experience. I have been very satisfied with the service on my truck and am confident the excellent service will continue on both of our vehicles.

macgeek2371

May 11, 2015

This dealership was great. Tim was kind, friendly and helpful. I would recommend this place to others. I love my ford fusion. I would go back.

Jls family

May 10, 2015

We live in a small town and went online to find a vehicle. After sending an inquiry to several dealerships the first to call us back was Suntrop. They where an hour away but open till 9pm so off we went to the city hoping not to find a pushy dealership. What we found was a down home relaxed group of people ready to help and in less than 1 and half hours later we left with the vehicle and a great deal!! If you want great service, no hassles, and great prices this is the place to go! Simply Great Service!

Griffon1977

May 4, 2015

I was in looking at used cars and was welcomed with friendly fast service, but not an over barring or pushy approach to selling. My salesman Terry Logan was excellent and very friendly and but us at ease while browsing the lot, although we didn't purchase a vehicle set, Suntrup Ford Kirkwood will be my go to destination for buying all my vehicles. The whole group at Suntrup was great and easy to deal with. I highly recommend anyone going there and you will be totally satified. Thanks guys and gals.

Happy

May 3, 2015

When Dealer states you are VIP, they mean just that. It did NOT take hours to discuss price and just sit and wait. They treat you as a customer and NOT PUSHIE. I would highly recommend Tom Dietz (TD)internet Manager. I can honestly say he made me comfortable and explain all details and gave time to ask questions. SUNTRUP FORD is the place to buy your Ford. FantasticThanks Tom (TD),See you for our next FordGary & Liz

sandrad

May 2, 2015

Great experience! As I was entering the front door, I knew I had picked the right dealership. My salesman, Tom, was very knowledgeable about the car, polite and considerate. Kirk, the general manager, made himself available and made me happy with the deal I received. I went in, not sure if I wanted to trade my current vehicle, which has been a great car, but felt I was ready for something new. Not only am I happy with my new vehicle, I am glad I went to Suntrup Ford. Very nice people, from the Manager to the Receptionist, to the Porters. Thanks Suntrup Ford!

Chas

Apr 30, 2015

I had to visit the dealer without my husband (he was out of town) and these guys were great! Tim made everything very easy and the finance group was awesome.

dsyk

Apr 29, 2015

The whole visit/purchase was over in lass than 90 minutes! Tim Walsh is a very knowledgeable and capable salesman. Nice car and good service!

TRANSITGUY14

Apr 29, 2015

Purchasing my Ford transit was effortless. Tim Walsh is a very knowledgeable and capable salesman. I f i had a question he went 2 his manager to get the correct information. He gave me full attention every time i was at the dealership and gave me the information that was clear and understandable. i would definately buy another vehicle form him or recommend him 2 a friend. the most important factor is at no time did i feel pressured in anyway to make my purchase.

alwmt9

Apr 28, 2015

Tim was very knowledgeable about the cars I was interested in looking at. He started immediately on the financial paperwork and trying to figure out the best deal and car for me within my budget. I would recommend him to others.

Jennifer

Apr 28, 2015

I stopped in to look for a car for my daughter. The showroom was very nice and clean. Everyone was super nice and very knowledgeable. I will definitely be back when we decide to purchase a car. I have already recommended this dealership to a friend who is looking for a new car!!

Lovemycar

Apr 28, 2015

I couldnt be happier, i love my new escape! Kirk and Chad were awesome to deal with! I was in and out in under an hour! 10 out of 10 hands down. I would recommend this dealer to everyone!

Punkie

Apr 28, 2015

We weren't really in the market for a vehicle but my neighbors recommended this place so we went shopping. As soon as we walked in we were welcomed. A salesperson took us out, we went home in a preowned vehicle within an hour. I've was so happy is was so easy. Thank you Fred and Kirk.

Workinman

Apr 15, 2015

Out of town and car wouldn't start. Have great relationship with local Ford dealer at home so figured taking it to any Ford dealer would be the same not true. Suntrup's pricing and pricing practices are excessive. They are double what are listed on this site as average repair cost. The cost of living in St Louis can't be that much different than other mid west cities.

hughestj

Mar 21, 2015

I stopped in to look at a used vehicle and considered purchasing. Upon sitting down to talk price, Tim the salesman misused bluebook to significantly reduce the value of my trade in by 6000 dollars. I question the honesty of the dealership if such tactics are used. Definitely would not recommend!

patmc

Mar 2, 2015

I hadn't purchased a car in a few years, so I began this quest apprehensively to say the least. I did my homework and narrowed down my car choices to a few but I still wasn't sure what I wanted on the vehicle. I asked for these options then changed my mind to other options. Each step of the way, Tom Dietz accomodated each change of options. When we got down to the wire I had a number I needed to hit to make it work within our budget. Tom and the Suntrup Ford staff figured out a way and came back with a number under my budget. I would highly recommend Tom Dietz and Suntrup FordPat M

TimP

Feb 19, 2015

Tom Dietz and all the staff where a pleasure to work with. I was a little nervous about buying a truck long distance. When I arrived the deal was exactly what we agreed to right down to the penny. I have purchased several vehicles before and this was the most relaxed and least stressful ever. I highly recommend this dealership.

mmn294

Feb 13, 2015

I just purchased a new F150 from this dealership and was thoroughly impressed with the customer service provided by Terry and Kirk. Terry has followed up with me on several occasions since my purchase to make sure everything is satisfactory. This dealership has gone out of their way in meeting my needs. Highly recommend paying them a visit.

Tom

Feb 9, 2015

No Problems, great service thru out the purchaxe. I epecially appreciated the 3 yr free srvice. that was a big seeler for me, just avoinding that hastole. The dealerships's mailing of the offer while looking for the Foird 500 for their used car supply is what the mpotivating factor for me into checking out a new car.

JanetB

Jan 28, 2015

I highly recommend going to Suntrup Ford in Kirkwood. We worked with Tom Dietz great guy! This is the first time I bought a car that I can say it was a great experience! Do yourself a favor and check them out you won't regret it.

JanetB

Jan 24, 2015

Tom Dietz was great to work with. This was the most laid back car buying experience!

Aprkwill

Jan 16, 2015

I purchased a 2006 Toyota Solara on Friday December 17 on Friday January 2 it was towed at my expense back to the dealership . The work needed was expensive but was covered by the warranty . My issue is that a reputable business that is above board and sells a used vehicle that breaks down within 3 weeks of being driven off the lot just out of fairness to the customer should have paid my warranty deductible of $100 this is a large dealership so $100 is not to much to ask considering I only had this car in my possession for 3 weeks . This is about good customer service which they claim to have, I have not experienced this with this dealership.

rlfjr22

Dec 19, 2014

My entire experience was top notch. I really felt like they wanted me to drive away in exactly what I wanted. Would definitely recommend the dealer and dealership.

dae032

Dec 17, 2014

I recently purchased a 2014 Ford Fusion from this dealership. I am a college student so my concern was price as to what I could afford. The employee helped me determine what I was looking for in a vehicle, the price range I could afford, and only showed me those vehicles. I was really happy as other dealerships have tried to "up-sell" me into a vehicle I could not afford. I was so impressed with how patient the employee was with me when I was looking at my options. Upon deciding on my vehicle, he showed me all of the features and how to use them. I thoroughly enjoyed my shopping experience at this dealership and I would highly recommend it as well as my sales person.

golden11

Dec 17, 2014

I have been looking into purchasing a new car and stumbled upon Suntrup Ford. After visiting other dealerships in the area, I was pleasantly surprised with how helpful and knowledgeable Tim was. I will definitely be back!

Bvliet1

Nov 14, 2014

Chad was rude, and had no idea what he was doing. I came in for a simple key fob and He claimed the website was down and made me wait 2 hrs. I finally talked to Mike who cut me a key within minutes.

chad.harrison.503

Oct 14, 2014

Unbelievable customer service. Friendly, professional, and passionate staff. Easiest purchase of a car I've ever had. Highly recommend this company and staff. Thank you again!!!

newedge55

Oct 13, 2014

These guys were great from start to finish. My new purchase deal was for the most part settled on a five minute phone call. The receptionist connected me with a great salesman, and Richard was prompt, courteous, and knowledgeable. Both my trade-in and purchase price were current and fair. This has been the best car buying experience I have ever had, I will be back to this dealer again for future purchases.

Frank1919

Oct 11, 2014

My wife and I always plan on traveling further than we have when we purchase a vehicle simply to experience the exceptional service and sales you get at Suntrup.

bonniescotty12

Oct 10, 2014

I was referred by a friend to go see Kevin Lupo at Suntrup Ford. I called him and explain what I was looking for and price I was looking to spend. Kevin was able to email me few cars before going in. He was able to find me the perfect car for my family. 2010 TAURUS limited with only 17k miles on it. Kevin was helpful with our vehicle choice and very knowledgable, answered all our questions. He took the time to explain everything to us.

BrandonStRandy

Oct 10, 2014

Tim was absolutely great to work with. He asked the right questions, was very personable, and did a great job at providing the WOW factor most people hope for when shopping for a new car. He really took the time and care in getting me into the right vehicle that fit my budget. Add one more happy customer to the list. A+++ service. Thank you Suntrup and most importanly thank you Tim! I'll be back!

Darliene

Oct 10, 2014

I was not ready to buy a new vehicle but shopping around. I stopped in at the dealship and was met buy a salesman named Dave and told him I was just looking around for a small car that would give me good gas milage. He showed me several cars and I told him if I deceided to buy one I had a trade in. He looked at my car and got some information and gave me his card. I called him two days later and came back to the dealship. We started talking about price and what I was able to afford. Then he talked to a Mr. Latta and they gave me a great trade in and got me into a small car that I love. There was no pressure and they were very friendly and I would and have to say I will not buy a car from any other dealership. I would recomend this dealership to anyone lookind for a new or used vehicle.darlienerocks125

debi.middendorf

Oct 10, 2014

Excellent customer service. chad was awesome and a big help getting our family in a great reliable car. He helped get us into the right car that was best for us! Quick and easy couldn't be any happier and love the new car!!! Thank you CHAD for all your wonderful help!!!

dontgotoluther

Oct 10, 2014

Tim was so great to work with! He really understood what I wanted and wouldn't rest until we found the perfect car! He is friendly and down to earth and very knowledgeable of all the vehicles! All future car purchases will be done through Tim!

Eli26

Oct 10, 2014

This is the second car I bought from Suntrup and Kevin Lupo. I love my 2011 Toyota Corolla with only 9K miles. I couldn't believe that I found a great car for a great price and low miles!! Kevin Lupo and the manager Erick worked on getting me a good trade-in value for my car. This made it easy for me to get a good low monthly payments. I both times I had excellent service, I would highly recommend Suntrup Ford and Kevin Lupo.

erin.m.luck

Oct 10, 2014

Tim Walsh was great we will never go to another sales man ever again. We love him. He is an asset to your team. Absolutely the best dealer experience we have ever had.

johnnybaseball16

Oct 10, 2014

I shopped around a couple dealers in the St Louis Area, and met Chad on the lot. I actually had their price beat by $300 but he had made a suggestion to me on which rear end I needed for pulling my camper and got me the right truck so I thought it was worth more than the cash difference to do business here. Would definitely recommend Suntrup Kirkwood and Chad if you're shopping in the St Louis area.

Kammie77

Oct 10, 2014

Chad Morber was wonderful! Shopping for cars isn't always fun and he was not pushy, he made the experience comfortable and relaxing! He was no nonsense and upfront! He was willing to listen and work with me and also willing to fix what needed to be fixed. They were very busy that day but he still made us feel important. I love my car and would definitely buy from Chad/Suntrup Kirkwood again! Go see Chad!

kimberly.wilkinson.18

Oct 10, 2014

My experience at Suntrup Ford Kirkwood was excellent and very painless! Tim was very helpful and was able to answer every question I threw at him! I would definitely recommend future buyers to try you guys out!

mustang410

Oct 10, 2014

I was hesitant to look at new Fords due to the fact that I am doing just that right now, looking. I am deciding which model want to buy. Your salesman, Mr. Kalz was amazing. He was there to answer my questions and did just what I asked of him, to be available to answer my questions but don't push. I didn't have a lot of time so told him I would return. I was impressed with the variety and options on the Escape and Fusion. I am purchasing a car within the next 3-4 months and will be back to your dealership to see Mr. Kalz.

nms2002

Oct 10, 2014

Fred was a very knowledgeable associate and helped me to pick out the best vehicle for my needs. He was very easy to work with and I would highly recommend him to anyone looking to purchase a new vehicle!!

ler7c5

Oct 9, 2014

My husband and I were very pleased with the purchase of our new Ford Edge. We cannot thank the wonderful team at Suntrup Ford enough. We were impressed by their patience, friendliness, professionlism, and dedication. Overall, we had an excellent experience, and would recommend Suntrup Ford to anyone looking to purchase a car!

phlmeier

Oct 9, 2014

In today's world, purchasing a vehicle can be a hassle. At Suntrup Ford, Kirk Latta and his staff brought pleasure back to buying a car...

Lovetheford

Oct 8, 2014

I drove out with an awesome car with very affordable monthly payments. The process was seamless, Tim Walsh took the time to understand my needs and steer me to the perfect car.

Nancy85

Oct 8, 2014

I am incredibly satisfied with my purchase from Suntrup Ford. I am escpecially satisified with the great customer service I received from Kevin Lupo. He was very friendly, helpful, and knowledgable about my Lexus RX350 and its features. I am very happy with my decision! Kevin took the time to show me everything I need to know about the vehicle in detail, and was very patient with me and my husband. I will recommend it to anyone interested in buying a car!

bandcme

Jul 29, 2014

I came in looking for a F150 Ruby Red which they had on the lot.I was greeted by Kevin Kalz to help me with my selection. Kevin was very knowledgeable,friendly, and respectful. He was an excellent salesman. I was very please with the managementand the deal received. Kyle was very helpful with the finances. I have had excellent service at Sunstrup in the past and look forward to going there in the future for service.

Millie'sMom

Jun 6, 2014

So I bought a used Ford Escape from here, and for the most part been very happy with it. Well, then I went to have my tires rotated by a shop closer to my house, they told me I have locking lug nuts on each wheel, and that I would need a special key to remove them. I searched the car high and low to no avail. I called Suntrup, they told me to bring it in and they could order a new key. As it turned out the locking lug nuts were an after market product, and Ford was unable to get a matching key. I was told by a member of the service department that they can be removed and replaced with regular lug nuts, he said it could take some time, and I would be charged for the labor. I asked to speak with my salesman Kevin Lupo, who was absolutely no help. He told me that it had been too long since the purchase ie over six months. He claimed that he spoke with the GM, and they agreed that I waited too long in addressing this issue. To top it all off, as Kevin and I were walking out of the car bay of the service department, I slipped and fell on an oil puddle. He not only didn't offer to help me up, he didn't even acknowledge it... what a gentleman. So in conclusion you have lost my respect as well as my patronage, all because your staff was too lazy to step up and do the right thing.

Ben & Linda

May 16, 2014

Early March, 2014, my wife and I were at Kirkwood Suntrup Ford making a cash deal on a 2014 Mustang convertible. Our salesman, Cal, was handling this transaction. We couldn't agree on the cash price. We dickered for days. By the end of the week, we remembered Cal mentioned a $750 incentive by financing through Ford. We called Cal to verify and he confirmed it. Then we talked to financing to be sure there were no penalties or points to pay for prepayments. Seemed fine and we scheduled our test drive the next morning. The car had been the last car in the showroom and we didn't want to drag it out if we couldn't come to terms. Next morning we drove the car and decided to buy. My wife even bought 2 new Mustang hats for riding in the convertible. During the last signing of paperwork in financing we realized the price did not change to reflect the $750 incentive. Cal was called in to the office and when confronted with this he claimed that he thought there was a $500 0r $700 incentive, not even the $750 he was so sure of when he talked to us. We could hear Kirk, the manager, yelling at Cal in his office. We realized this was a no go and I said this was a deal breaker and went out to my vehicle to wait for my wife, who was returning the new hats. Kirk came out to talk and said he didn't want to lose the deal. He offered some options but not the $750. I informed him that we were upset and no deal would be made that day. Meanwhile my wife was out of sight returning the hats when she heard screaming and cussing coming from the meeting room. Kirk had his salesmen in the room and was really going at it with the group. That's when my wife heard Cal deny saying anything about an incentive. She went into the room and confronted Cal, saying he was a liar. The room went silent and my wife came out extremely angry. We left but called the dealership to get corporate's phone number. They told us they didn't have the number and couldn't get it. Unbelievable ! We will never do business with Suntrup Ford again. Beware !

Dotnel3956

Apr 27, 2014

My sisters and I were treated acceptionally well on our visit to Suntrup Ford Kirkwood (4-26-2014). Fred was very knowledgeable about the features were were looking for in a vehicle. He listened to us and treated us with respect and dignity.

rybold

Mar 18, 2014

I came in looking to buy a specific vehicle: the 2014 fiesta SE hatch.Tom worked with me and with his management/finance team to accommodate my needs in every way. I needed to pay $500 or less down and less than $234/mo, which was what sunset ford offered me for a fiesta SE sedan. Everything else was identical. the deal I got at Suntrup was better on every single point. Tom even got me zero down and I was out the door the same afternoon.

ChristyH191

Mar 3, 2014

I was hesitant to go to Suntrup because of some of the reviews. But I chanced it anyway to see a Focus they had listed for considerably cheaper than anywhere else. I'm glad I did - I bought it. I rarely write reviews, but I feel like this place may be getting an undue bad rap. Suntrup went above and beyond to make me happy. There was some price haggling, but that was to be expected from any car purchase. I love my car. I really love the price. Don't write this place off based on reviews. The place actually caught on fire while we were there so we ended up being there most of the day to close the deal. We spent this time hanging in the parking lot with the people who work there because we were all evacuated. These are real people, nice folks. Go in, meet them, and make your own decision. Don't write them off based on reviews.

Sal

Feb 1, 2014

This place was very unhelpful. They will not let you have the car checked by anywhere other than their mechanics and seem to be hiding true car history. Would not bother going there.

Lovetheford

Nov 18, 2013

We had an outstanding experience purchasing a new F-150. Tim spent considerable time understanding our needs and put together the perfect package. Kirk then went over all the paperwork making sure we had a thorough understanding of the purchase.

mnn051

Nov 18, 2013

With winter right around the corner I was in major need of a new car! I did not think I would be able to get a car that day, with my given circumstances. Kirk Latta and Kim Massey were a huge help and they did everything in their power to make it happen. The process was quick and painless. They answered every single question I had honestly and respectfully. Walking out that door as a new car owner was the best feeling in the world. I would highly recommend Suntrup Ford Kirkwood to anyone!I couldn't say thanks enough, I love my new car!!!

xxmithxx

Nov 18, 2013

Tim was very knowledgeable for being a new employee. I feel he gave me a great deal. Kirk was his manager and came out to thank me for my business. It was a friendly and professional environment.

meej0788

Aug 2, 2013

My engine of my Honda gave out and I had to get a car very quickly. Kim was helpful, knowledgeable, and helped me get in and out quickly (less than two and a half hours till I was driving away with my new car). He also helped me sync my phone to the Microsoft sync services so it was a painless process. I love my new car and I would highly recommend Kim and Kirkwood Ford!

kirkwood

Aug 1, 2013

Met Dave Gibson--nice guy, easy to be with. Selected a car; agreed to a price--they had to go get the exact vehicle (40 miles away). Was paying cash. That evening, I went to Ford.com to look at the vehicle again--and the website offers a: Let us build this car for you and get you prices in your location--function. So, for fun, I filled it out--exactly as the vehicle I was purchasing.The next morning: two other local dealerships have the vehicle $3500 LESS than the price at Suntrup. I called Dave Gibson and also emailed him those offers. I asked what we might do about this situation.The next call I received was from Kirk Latta--who identified himself as the sales manager. He was a LOUD AND ARROGANT BULLY. He claimed that:1. I was not comparing same cars2. That they had to go get the car 40 miles away3. and the best: "Just what do you want to pay for this car?"I suggested that $3500 was a costly delivery fee and that dealers swap cars often. His LOUD reply: "I have been in the car business for over thirty years. Are you saying you know how our business works Mrs. ___???"He then went on to say that the cars could not be similar. I assured him I was excellent with numbers. He said I did not know what I was talking about.I told him that I did not like the tone of his voice. He said:"so what do you want to pay for this car?". (Is this 1960 or what?).I told him I wanted to pay nothing for the vehicle as I would not do business with a man who spoke to me that way. His reply: "Let me tell you-- I will not sell you this car!".Besides the fact that WOMEN make more than 70% of car purchases these days, this BULLY never refunded my $2500 on my American Express. It took twenty days to get that reinstated, and only after I filed a complaint with American Express and called the dealership twice.AN ORGANIZATION THAT EMPLOYS A BULLY is doing a huge disservice to their entire staff. Dave Gibson is a nice guy. His boss either needs to be put out to pasture or take some anger management training. This is 2013. It reflects on the entire organization. Sad, but I have told at least ten local folks of this experience. Mr. Latta, was it really worth it to behave that way? You tarnished Mr. Suntrup and assured that my Glendale and Kirkwood and Webster friends will never visit this dealership--and we all pay cash.The next day I purchased a Toyota RAV4. The customer service and pricing discussions were cordial, efficient and took less than 30 minutes.

mike

May 22, 2013

Man on the phone was black and white (did not expand on anything when asked and didn't sound interested selling to someone who was out of state. When asked if the price was negotiable he was like, "we can only go down 500." and left it at that. Did not explain anything and didn't want to take the time to talk. Even if I was across the street I wouldn't buy from them. There are a lot used cars out there, they better learn that customer service is what sells vehicles.

Msomerf

Dec 12, 2012

2 things 1) We bought a car from them 2011 used SUV we were promised by the salesman the car interior would be cleaned the tires would have correct tire pressure to get the signal to turn off and that a scratch on the bumper would be fixed . We were also told we would receive a check for all referrals we sent that bought a car too. 2) After we sign the papers we are taken to the car which still has the scratch, the error code in the dash and the car is still dirty inside it had not been detailed or fixed as promised we were reassured it would be fixed and taken care of, and told to bring it back and it would be fixed, we rearrange our schedules to bring it down and basically the only difference when we picked it up was that it looked like someone put whiteout into the scratch its a deep scratch so obviously it was not fixed as promised, which was highly disappointing to me , I referred a friend to them shortly before we knew how things really are there and she bought a car from them on m recommendation that was a month ago and still no check for the referral/sale. we even called and asked about the situation and was assured everything will be taken care of including our referral check. Lesson learned I will not give them any more referrals (which I still have 2 other friends looking for cars) unlike some people my word means something . Make sure you get any promises in writing apparently a handshake and their word isn't good enough.

katrif

Dec 4, 2012

DO NOT DO BUSINESS WITH THIS DEALERSHIP!!!!!!!!!!! Bought a car last year that didn't pass a safety inspection so I took it back and left it there for them to fix. I was called a couple of days later and was told that they fixed it up for me and they even reinspected and pass it free of charge. I had the car inspected this year and it has the same problem that they fixed last year. Turns out they never fixed it just printed out a passing safety inspection. I believe that is fraud. I called the sales guy Kevin Lupo after they told my son they wouldn't fix the car and he hung up on me. There excuse it their service guy didn't find anything wrong. I think they should of told me that when I picked it up last year but I was told that they fixed it up which means to me that they fixed the problem. Magically this year it has the same problem and they want us to use the extended warranty that we purchased and pay the deductible to fix it. That's crazy to pay for something that we were told was fixed last year. Like I said DO NOT BUY ANYTHING FROM THIS DEALER. I'm sure you will be hearing about this on the news soon.

jmroe23

Nov 6, 2012

Given our proximity to Suntrup Kirkwood and the fact that they had taken such good care of my Mariner service, I didn't hesitate to go to Suntrup when we were looking to purchase a new Ford. While their responsiveness and customer service were great in helping us decide to purchase a Ford C-Max, their willingness to make a great trade-in offer on my Mariner, toward a new 2013 Escape, is what set them apart. Tom provided a great amount of information about the C-Max in particular, and Mike walked us through both car purchases on our visit. We cannot thank them enough for making our car buying experience truly enjoyable.

kendraspock

Jul 29, 2012

I had a very pleasant experience at Suntrup Ford in Kirkwood. After driving a used Fusion at another dealer, I thought it would be a good idea to look at the new 2012 models. The sales reps were very helpful and generous, explaining all the features of the various models, pointing out both advantages and disadvantages of each. They were respectful of my budget and let me drive the ones that were in my budget first. However, I quickly wanted to drive the SEL Fusions and as soon as I did I knew I had found my car. Since I would be purchasing this car jointly with my dad and eventually be the one taking on the payments once I graduate school, agreeing on a reasonable monthly payment was important to me. The reps were patient throughout the process and worked hard to provide me with a solid deal. After some negotiating, we landed on a price that my dad and I were both happy with. Ford was generous in offering all the rebates I was eligible for so that I got the best deal. It felt so good to finally sign for my new Fusion and drive her home. I have had her for a couple weeks now and I couldn't be happier with the quality of car. When I picked up my car the reps were very nice to explain all the features of the car and the SYNC services that she came with. I have already used most of them and am extremely satisfied with my purchase. I would definitely recommend this dealer to others shopping for a car - Ford or not. They were wonderful sales reps and very helpful throughout the process.

veryannoyedconsumer

Jul 11, 2012

Going into this car buying experience, the staff overall were friendly and reassuring about the car we were purchasing. It was after the papers were signed and our (very large) check was cleared that we soon began being treated like a nuisance and our needs were not met in a timely manner. In general, once we no longer were viewed as dollar signs they could have cared less about fixing the problems they reassured us they would prior to buying the car. On a side note, my husband and I are very easy to please and RARELY complain about any service, so it takes a VERY bad experience for us to go to the length and write this review. But here's how it went, we purchased the car on a Friday evening (with the promise to fix a couple door dings on the side), drove the car home and noticed after a while of driving there was an annoying rattling noise when accelerating and braking. Now, I do not believe this dealership was aware of this noise (I'm assuming they had best intentions in selling this car in an honest fashion). However, we called that night after hearing the noise and they informed us to bring the car back the next morning and they "would do everything we can to take care of it for you". The next morning, I drove the car back and the sales manager, Eric, rode in the car with me. As I had alluded to prior in the phone call it only makes this noise after a while of driving once the engine has heated up. The noise was not heard during this five minute ride and yet he reassured me to "bring the car back in when it's making the noise one day this week and we will get it taken care of". I also mentioned that the wheel pulls to the right when driving and inquired about a wheel allignment. Eric reassured me that "cars are supposed to veer somewhat due to slanting in the road"...I may be a blonde, young female but I am not stupid..I know cars are not supposed to continually pull one or the other.. but I let this go and I intend to get the wheel allignent done on my own and eat the cost. Also, the saleswoman Laura had said she would call on Monday to schedule a time to have the dings fixed as mentioned earlier. Well the next whole week came and went..hadn't heard from Laura and so I called the following Monday (a week and 3 days later) to attempt to schedule an appointment, intending to get both concerns taken care of on the same day. Scheduling was a nightmare. Finally got the car in this morning (2 1/2 weeks later). I was told I would drop the car off at 8:45am and then get a rental car and be on my way while they took care of the noise and dings. Finally at 10:45am I was in a rental car and on my way. Oh, and to add to this nightmare, these people had felt it was OUR responsibility to cover the $100 deductible to have the noise fixed, which they REASSURED repeatedly before purchasing they would "take care of"!!! It took numerous conversations and making us feel like the bad guys to not pay the deductible..which of course was completely ridiculous to even THINK it was our responsibility. So about 6pm I get a phone call back letting me know that "there was nothing we could find wrong as to why the noise was being made..even though we aren't charging you for this we did go ahead and change out a part that wasn't really even bad but hoping it would fix the noise, an expense on our part just so you know". Also in this conversation was "the screaming in the background just broke my eardrums" in reference to my 18 month old needing my attention as well. Lastly, the dings on my car hadn't even been fixed yet!! But I was told I could reschedule a time to come BACK in and have those taken care of. I requested that I just take the paint bottle with me and I would find a more reliable place to have it "taken care of". I was instructed when leaving to please return the rental car with as much gas as I had used, which was a very reasonable request and I had no problem complying. It was a bit disheartening however that when I left my car at the shop it had a quarter tank of gas and when I picked it up it was on low fuel. So here I am at home, writing this review, my Explorer in the driveway STILL making a noise while driving and STILL with dings on the side. Luckily I have the touch up paint bottle so that I can get a reliable person to fix the dings, a reliable person to figure out what's causing the noise, AND pay for a wheel allignment so my car doesn't continue to pull to the right "due to the slanting of the road" (haha). Also of mention, once I got the car home for the first time after purchase and lifted the seats (so that I could vaccuum the visible animal hair out of the car that was driving my allergies crazy) I noticed a tremendous amount of trash, food, and animal hair clumps piled up under the seats. It took me nearly three hours to get all the animal hair out and the melted Hershey's bars, granola bars, and other unidentifiable foods cleaned out. I couldn't believe any place would sell a car in this condition, and I learned to lift ALL the seats before ever purchasing another vehicle. This was the first and last car we will ever purchase from this dealership, and while they haven't "taken care of" any of the concerns promised before purchasing this vehicle, I would rather eat the costs of truly getting it taken care of in a more timely and reliable fashion than dealing with these people anymore.. and in a place where we aren't treated as the annoying ones.

Rocker66

May 15, 2012

I purchased a 2001 Trans Am which needed cat converters put back on it. They agreed to have the previous owner (don't ask) come back and take care of that. I went back to have it done only to find out they swapped out my headers for the original exhaust manifolds and took all of my parts, including the aftermarket Y pipe. There was a big ordeal after they tried selling me MY parts back for $250. EXCUSE ME! They were on the car when I paid for it, meaning they are MY parts. Not to mention I've found out they lied about some other things about the car (go figure!). I'm happy with my car because it is a WS-6 and I managed to get my parts back. But, knowing what I know now, I would have been more diligent at negotiating a lower price. Regardless, I will NEVER go back to Suntrup for a vehicle, new or used. Be careful if you choose to find out for yourself.RECENT UPDATE: Just realized after going to DMV to get my plates today, I haven't received my title and paperwork packet from these morons. After a phone call, apparently they are still waiting for the title from the previous owner. Previous owner?! Suntrup is the "previous" owner. WTF is going on with this dealer? My temp is about to expire as I've had the car almost 30 days. How are these idiots still in business? Don't deal with them. If I don't see it before the 17th, they will get fined.

melody63109

May 10, 2012

Tom was great!!! I worked with him on the internet and he answered all of my questions very quickly! I contacted several dealerships and while he was not the only one that made me a good deal- he was the one to earn my business because he answered my emails quickly, kept in contact, and was very professional and friendly and came across very trustworthy! He was great! I would recommend him to anyone!!! Thank you Tom! Montgomery

St3v3C

Apr 11, 2012

I visited Suntrup because I found a pre-owned vehicle on their website I was interested in previously found for sale by owner on Craigslist but was unable to reach the seller. My initial meeting and follow up was great; and I was hoping to purchase two vehicles but unfortunately the deal didn't work out. I went ahead and bought the vehicle I was interested in the following morning and was told it would be ready to pick up later that afternoon. It had a cracked windshield and the dealer agreed to have it repaired and I was told they would let me know when that would happen. I received a call later that day that the vehicle was ready to go and to come back to the dealer at my convenience. When I finished signing the paperwork I was taken out to the vehicle, thanked for my business and just about sent on my way when I noticed a soft top included in the sale but was not with the vehicle when it was "ready to go." A porter and I retrieved it and he helped me load it in my wife's vehicle. A short while later I realized I was never given a day or time for the windshield replacement so I called the dealer and asked when that was going to be taken care of. Apparently the appointment was already set and they failed to tell me. To make an already declining experience worse, the day the windshield was repaired (Tuesday) I brought the vehicle home and decided to install the soft top and found that part of it was missing. I called them and asked if they could double check the property for it and was told they would call me back. I waited for that call back until Friday of the same week and didn't hear anything so I made an attempt to get an update and called and reached a voice mail and left a message. A short while later I received a call that I was unable to answer. The message that was left for me? "I forgot all about the missing part, and I'm trying reach the previous owner but he hasn't called me back yet...." they also explained that I could expect a call back with details. Admittedly I was irritated but pleasant when I returned the call moments later and left my own message asking when I could expect to hear back from them about this issue; and explained in detail where the porter and I found the top the day of my purchase. I don't understand how a customer that spent nearly $28,000 can be forgotten about. Sure it's probably not the biggest sale of the day, but to me it's important. I understand sales personnel get busy, but how hard is it to set a reminder, write yourself a note or even ask a coworker or supervisor for help in getting this resolved? It's now Wednesday of the following week and I've not heard anything back, and I still can't use the top I paid for that was supposed to be included in the vehicle. It's unacceptable that the responsibility has been placed on my shoulders to follow up and beg for what I paid for. The service after the sale at this dealer is horrible. I truly feel that since my check has cleared and they've received payment they feel no obligation to follow through and most likely the only way this will get resolved is via BBB.ORG complaint. I was sincerely hoping to purchase another vehicle from Suntrup and David Gibson but because of this experience I have taken my business to another South County Ford dealer and I wouldn't recommend Suntrup Ford Kirkwood for an oil change, much less a car purchase.

gtkz5d

Feb 21, 2012

Wife was sold the 5,000 mile package service for an oil change which was suppose to include an Extensive inspection. In short all she got was an oil change and hopefully engine and fuel system cleaner. The inspection must have taken about 3 minutes and consisted of Chad checking the Green boxes on the sheet. The battery died 6 days later and the alternator was shot which seemed to have showed up when AAA had to replace it at 9pm. It also showed up on a test that was run when we took it down the street to Roy's Auto on Manchester. When we went back to complain about lack of inspection all he wanted to do is charge us $50 to diagnose the problem and also wanted us to check with our warranty to see if they would cover the replacement cost. Which every service department I have been to before and since Suntrup Ford was more than willing to do for us. The customer service was horrid and the work was LAZY. To respond to the dealer this is what was sent back. First I would like to clarify, I and my wife felt like the car wasn't inspected at all and just the green boxes were checked on the sheet. Secondly Chad was unwilling to contact the warranty company because "we didn't sell you the warranty and it is your warranty so it is your responsibility". To answer your questions:1) Yes Chad was the only person that was dealt with on both occasions. 2) The alternator problem showed up on both AAA and Roy's diagnostic test. 3) We were being told that he couldn't check our warranty company first before running another diagnostic which we would have to pay for in addition to our warranty deductible. Hope this helps and I hope you can resolve the issues or else I am sure you will lose more business. Thank you.

jamarhodes

Jan 4, 2012

Mr. Dietz and the dealership were very friendly and we enjoyed working with them. Tom was responsive to our questions and we felt we got a fair offer for our used car. Tom also spent a good bit of time going through the operating controls with me. Our experience with the dealership overall was very good.

fach44

Jan 2, 2012

This is the second time I have bought a car from Suntrup Ford and the experience was as great as it was the first time! Very friendly and my kind of people!

Meryl D Klassen

Dec 15, 2011

I flew down to St Louis to purchase a used truck from Kirkwood Ford. Tom Dietz picked me up at the airport and within minutes I felt completely comfortable.My experience at Kirkwood was extremely enjoyable. Everyone I met was friendly and very helpful. The truck was everything I had expected and more. I would recommend Tom and his coworkers if you are looking for a new vehicle.

andyschultz

Oct 26, 2011

internet response was quick and helpfuldealer had the right car at the right priceTom Dietz is an excellent salesmanfinance mgr was quick and efficient

spg

Aug 29, 2011

Tom and Kyle were very pleasant to work with. I felt really at ease talking with them both. They really explained things in a way that was easy to understand. I would recommend this dealership to anyone who is looking for a new or used vehicle. Using the internet to search for my Escape waas easy and the pricing was very fair.Steve Gardner

highc21

Jun 3, 2011

I ordered a new vehicle through Suntrup / Tom Dietz. From my first visit to the dealership until my car was ready, Tom was easy to work and able to answer my multiple questions along the way. Aside from waiting for the car to be built, this was probably the least stressful car buying experience I have had. Thanks Tom!

joe in ballwin

May 27, 2011

Dealing with Tom Dietz was a great experience. I would rate him as one of the nicest guys in the business. Finding a good dealership is not easy Finding a salesman as great as Tom is almost impossible. When I need to buy a car Tom will be at the top of the list.

airbeanie

May 26, 2011

This was by far the best experience I have had purchasing any vehicle. They had the best selection compared to all the places I looked at in three states. No pressure sales and easy to work with. Would recommend to everyone. If you are looking for vehicle with all the bells and whistles don't look to far, this is your dealership. Ask for David Gibson.

lckistne

May 26, 2011

Suntrup and David were both great to work with and I would highly recommend buying from them. My fiance and I didn't feel pushed toward buying and they made it possible for us to walk out the door with a brand new car! We are very pleased with everything!

Michelledillon

May 25, 2011

Dave made it very easy to buy our new Explorer. Did not feel pressured to purchase the car. We had already purchased two other vehicles from Suntrup Ford. We have had wonderfull service from Chad Boxdorfernsince August 2000. Knowing we can rely on Suntrup Ford for service keeps us coming back.

mrsbraun71

May 25, 2011

I recently wrote a review for Suntrup Ford and Tom Dietz and I was in such a hurry that I wrote that he was at Sunset Ford. Please go to SUNTRUP Ford, not Sunset Ford. Make sure you ask for Tom Dietz - he will give you the best deal and the best service ever!

ctmeyer

May 24, 2011

I have purchased three new and used cars from Suntrup-Kirkwood in the past 2 years. Why? Becuase they want my business...and they show it! In this economy, that makes the difference...they care! My needs are listened to...my budget respected...so that I am "fitted" with the cars my family and I need, NOT what they want to move off the lot. I have seen the quality and styling of Ford products improve greatly in the past 5 years...so much so that I traded in by Buick Regal & Chrysler Town n Country Minivan on the same day and drove off the Kirkood lot w a great used Lincoln Zephyr and brand new Ford Flex. I had not purchased a Ford product in 20 years...and it was Suntrup-Kirkwood that changed that. Although they are the ones who sincerly thank you for your business...I thank Tom Hicks-Sales, Eric Promesey-Pre-Owned Mgr, and Kirk Latta-General Manager for their continued professionalism to myself and my family during the car purchase & service process. Mr. Latta has created a great team that actually makes car buying FUN!

jpattonok

May 24, 2011

I think Tom Dietz is a great sales person. Very informative, pleasant and funny. I would buy another car from him in the future. He was quick to answer all my questions in a professional and courteous manner without dumbing down the conversation for the "female customer"

scottygartner

May 20, 2011

Very happy with the products and services this dealership offered/provided. I have referred this dealership to many friends, family & colleagues because of the superior service we received. The sales representative had extensive knowledge and respond quickly to our concerns and questions.

kbarnhart

Dec 15, 2010

Just want everyone to know how happy I am with my brand new Ford Escape...I have purchased many new veicles in my life, and suntrup ford kirkwood was the best by a long shot. My sales person was David Gibson who was very knowledgeable, and actually took the time to listen to my needs and I was able to pick the vehicle I actually wanted. Kirk Latta was the manager there, and all i have to say is absolute PERFECTION!!! He actually came out and introduced himself, and I felt he really wanted to earn my business. The price was the best price I found in town after comparing their price with other dealers. Suntrup Ford Kirkwood now has a customer for life. THANKS GUYS, LOVE MY ESCAPE