The Johnson Dealerships Inc. reviews

Melanie Snyder

Dec 6, 2015

Ford dealership went above and beyond to ensure I was happy with my new lease from Ford after having bought a car that ended up having too many mechanical issues. Financially they really pulled through and now I have a stylish vehicle to show off to all my friends. Also shout out to Chris Brown who was very personable and ensured very little effort on my part to slide into my new ride. Thanks everyone!

JuneG

Nov 30, 2015

I traded in my 2007 Ford Focus for a 2013 Ford Escape today. From start to finish the service was excellent. Given I went to the dealership on a Saturday I expected that it would take until Monday to get the credit approval. I was very pleased to get the approval on Saturday which meant I picked up the car Monday morning. Salesman Chris Brown was very friendly and easy to deal with. Overall a great experience.

New Mother of a Mercury Milan

Nov 25, 2015

Went shopping with my dad for my first car about two weeks ago, and the Johnson Dealership was our first stop. Had a car in mind from looking on-line and it succeeded my expectations. The 2007 Milan was in better condition that I had expected and was very well taken care of. After test driving it, I made the decision right then and there it was going to be mine. Salesman Chris Brown made the experience as pain free as possible for my dad and I and was extremely helpful and knowledgeable about all the questions we had and seemed to be just as excited for me as I was! Finance Manager Ryan Littlefield was equally as helpful and understanding. They really worked with us and seemed to have our best interests in mind the whole time. Three days later, the car was ready to be picked up without any disappointments. They even gave me a 35$ check to get it inspected elsewhere, as the wait was about 3 hours that day and I had some traveling to do, so I thought that was very nice of them. Overall it was the best first-time car buying experience I could have hoped for! Definitely going to try and keep my business there in the future, especially with how well the car is treating me so far!

Julie & michael Rutina

Nov 19, 2015

Everyone at Johnson Ford was very nice and helpful . Chris Brown was an excellent salesman. Michael Cloherty was excellent in getting a loan for us. I would definitely buy another truck at Johnson Ford. They are very welcoming when you arrive.

Lori R

Nov 8, 2015

I am so happy with my new to me armada that I purchased from Johnson Ford! We live about 2 hours away but found the car we wanted online. My husband called and they helped us work most of it out over the phone. We set out on our road trip and came home with the car the same day. Chris Brown was our salesman, he was very friendly and even helped out my nit-picky husband with a smile. He is very patient and not one of those pushy salesman types. We also sat with Michael Cloherty to sign our life away but he was so helpful and funny he made the process easy. I love the small town feel, while we were there a woman came in for service and everyone knew her name. I wish we lived closer to use this dealership all the time but i do highly recommend them to anyone who does live close. Thank you for the great car buying experience! Lori R.

Jim Gop

Oct 21, 2015

I had gotten into a car accident recently and the whole process was really getting drug out. I happened to go to Johnson's Ford and immediately Chris Brown came out to help me. Literally no pressure, straight up sales. Answered my questions, made me feel extremely comfortable. Ryan Littlefield also is amazing. Between both Chris and Ryan, the made the experience one of the better times I have had purchasing ANYTHING. Smooth, friendly, down to earth and very fast. I highly recommend both of these guys. Plus, Free car washes!

Ashley

Oct 9, 2015

Chris Brown is a great salesman! He worked to get me a rate and monthly payment that I was looking for any he was so patient and really listened to my need! Thank you to everyone at Johnsons dealership!!!

Sherry VB

Sep 30, 2015

When I went to visit Chris one day not really looking for a new car, he put me in a 2011 Lincoln MKT, told me to test drive it...I said no way this thing is way out of my league...well long story short I ended up buying it. I traded my Honda Pilot in that I had for almost 5 years....Not only did Chris put me in a vehicle that I never imagined I could have he was on top of every detail and making sure I was happy with outcome. Johnson has been amazing through out the whole process. It was my first time buying from a local dealership as well. I tell everyone to go see Chris!

Sara

Sep 30, 2015

My salesman, Chris Brown, was great! He really listened to my needs and spent time helping me pick the right vehicle for me and my family. He wasn't pushy like most salesman I've experienced in the past. All in all, he is a great salesman and a great guy and I would come back to buy again and again from him! I highly recommend talking to Mr. Brown if your in the market for a new or used vehicle!

Jarmal S.

Sep 30, 2015

My girlfriend had recently traded in her car for a Lincoln, after driving that I decided I wanted one too. My Maxima had low mileage and it wasn't the best in the winter so I went to see Chris told him about how I really wanted a 2013 or newer Lincoln MKZ; they didn't have one at the dealership so he said he would start looking, after a few weeks he ended up finding one for me...brought it right to me so I could test drive it....took a few weeks to get the financing together and where we needed it...Chris was beyond patient during this whole process and made sure it all worked out. Now me and my girlfriend both are driving Lincolns. First time I actually purchased a vehicle that I really wanted and didn't settle for anything less. Chris and Johnson were great!

John & Beth Lauder

Sep 24, 2015

We were shopping for a Mustang Convertible but had specific requirements on options and colors. We used Cars.com and found what we wanted in a car at Johnson Ford. We emailed them and got a return email from Bryan Beauregard, a sales rep. We had to drive 150 miles to see the car and after talking we Bryan we felt it was worth the drive. The car was beautiful and we bought it. The whole experience was excellent from start to finish. No hassle, no pressure, enjoyable from start to finish. Again, well worth the drive....Thank You

Patrick C

Sep 19, 2015

My wife and I were in the market to trade in our old Rav4 and we ended up getting a fantastic deal leasing a 2016 Ford Esape SE. Chris Brown, our salesman, helped us find the car to meet our needs and our budget. Michael Cloherty, the business manager, was very professional and helped us feel at ease even when our daughter spilt apple juice all over his desk!! The whole staff was warm and welcoming and we felt for the first time we actually received a good deal on a car. All our other purchases we left the dealership feeling taken advantage of. Thanks Johnson Ford!!

Greg M

Aug 2, 2015

Ashley Torzok and the team, where very helpful with my purchase. I was pre-approved; but they where able to get me a better deal through their loan department.

Lori Marie

Jul 16, 2015

Amazing service !! Really at a loss for words at how great you guys are down at Johnson Ford !!! Chris Brown best salesman I've ever had the pleasure of buying from! This big guy know his stuff !!!! THANK you again !!!!

Mister Mason Man

May 14, 2015

From start to end of the buying process the guys over at Johnson treated me and my wife with a lot of respect . I was looking to buy a truck had been shopping around for a month or so couldn't find anything I really wanted my salesman Chris brown took care of it we looked at probably ten different trucks till I found the one. It was a long process because I wanted to make sure they were patient no pressure it was fun and they work with u do whatever they can to make sure your happy from the service to the sale I would highly recommend the quality and qualified staff over at Johnson ford thanks again guys :-)

Beverly

Mar 31, 2015

Purchasing a Lincoln MKC was a delightful experience at the Johnson Dealership. It was a joy to meet three of the Johnson family members as we decided on a car. Bryan Beauregard, E-Commerce Representative, was friendly, sensitive to our needs, and helpful in explaining many of the technological advancements available in this car. Michael Cloherty, Business Manager, was equally accommodating. As we purchased out of state, we look forward to visiting Pittsfield and stopping in to say hi and driving away with a courtesy-offered clean car wash. Thank you to all~

Tony

Mar 26, 2015

I recently purchased a 2012 F-250 Super Duty that was in pristine condition. I found the vehicle on cars.com and dealt with Bryan Beauregard and the rest of the team at Johnson Ford from the start. There was never any feeling of being pressured and Bryan was extremely knowledgeable of the history of the truck and the previous owner. I live approximately 2.5 hours away (just north of Boston) and it was definately worth the trip. I have told my friends about my positive experience with Johnson Ford and look forward to buying my next vehicle from them

Jonowl89

Jan 16, 2015

My fiance and I will be moving across the country every 6 months for her new job, and we wanted a reliable vehicle with the ability to tow (3,500lb rating). Originally, we were set on buying a Hyundai Santa Fe or Santa Fe Sport, but just couldn't get to the financing we wanted. After months of my father pestering me to try a Ford, I gave in and test drove the Escape. I loved the smooth ride and comfort of the vehicle. I'm a big guy (5'11", 300lbs) and the vehicle felt incredibly roomy, even plenty of room behind me for passengers. The small details made a big impact on our decision. The rearview camera that comes standard in Fords provides a trajectory for greater ease while backing up, and has a zoom function to assist with connecting the hitch to a trailer. The blind spot mirrors were another great detail. Although the SUVs do not come with heated seats on cloth options, my fiance and I haven't really found a need for them (and this past week it's been below zero degrees Fahrenheit). The Smart 4WD is also wonderful; it automatically engages and disengages based on road conditions, turning off while not needed to save on fuel economy. We've had some very icy conditions as of late and the 4WD has been a heaven-send for dealing with the weather. Our sales representative, Bryan Beauregard, didn't pressure us into making any decision and searched high and low to find us the best deal. He found a left-over 2014 Escape with a tow hitch that really met all our interests and gave us financing options that Hyundai never came close to. I wasn't a Ford-guy before, but I have to admit that I have been very pleased with my experience with Bryan and with Ford. Definitely talk to Bryan if you're looking, and don't let preconceived notions shy you away from Ford.

Mike Hamling

Sep 18, 2014

Very pleased with the overall experience. Bryan Beauregard was very patient and did a great job with answering my questions and took the time to show us the features of the SUV that we were purchasing. I thought the price was fair and it is good to keep the business local.

beansie19

Aug 2, 2014

excellent service very knowledgeable friendly and willing to come after us and bring us back . free popcorn and diet soda how great is that all other employees very good. very relaxed

AWCake Lady

Jul 24, 2014

I am VERY picky and demanding when it comes to buying a car. I was looking for a Ford Escape for my 71 year old mother and her 86 year old husband with dementia. She couldn't drag him around checking out cars and going through the car buying dance. I put in a search on Cars.com and Johnson Ford came up. She had purchased her previous car from them. Brian Beauquard was AMAZING. I contacted him at 10am and by 12:30pm he had a car in her driveway 30 minutes away to test drive. I knew exactly what she should get for trade and what her payment should be. He made that work. That was Monday. By Wednesday she drove off the lot with 0% financing from Ford. While at the dealership they offered her husband drinks and snacks. It is hard to do all the 'stuff' when you are trying to be a care giver. Brian at Johnson made that so easy. I am never impressed with a car deal. Until now. Thank you for helping my mom and step dad. You went above and beyond. I hope this continues through the service years of this car. Thankfully yours, Andrea Wadsworth

Ed

Feb 24, 2014

After towing my maxima here three or four times the mechanic was unable to fix an electrical problem. Spent more than$2000 dollars without any success. On one of my visits someone has stollen my gps, I got nowhere with the service rep. Never come here again.

DT NY

Feb 20, 2014

I was searching the web for a truck and found one at Johnson ford that was looked like a good deal but still just out of my price range. I inquired anyway as to what my current truck might be worth. I was contacted by Bryan who was very helpful. I told him I didn't think I could afford the truck and not to waste a lot of time on me. Let me tell you Bryan dug in and got me a price on the truck that I could afford. I really couldn't believe it after looking at so many other similar vehicles and none of them even came close. When I got home that nite with the truck I received a call from Bryan making sure that I liked the truck and all was well, great customer service. I noticed a small noise in the truck and called the dealership to see if they could look at it for me. They took the truck back that same day and gave me a brand new loaner vehicle to drive at no charge to me. I'm pleased to say the truck was expertly repaired and returned promptly at no cost to myself. I really cant say enough about this dealership, from sales to service they are top notch and when it comes time for another vehicle I will have to look no further than Johnson Ford. Thank you all.

out of state Edge

Oct 29, 2013

I cannot speak highly enough about the vehicle or the experience. Randy, at Johnson Ford, was a standout. He went above and beyond to ensure that this could happen. He assisted in sending out paperwork in order to make the purchase possible and dealt with both myself and my father in two different states along the way. What a great process led by a great individual.

Tony

Sep 13, 2013

I went looking at a car yesterday.. The person who test drove the car with me had the radio blasting! Where I said I would like to here the car run! Then I was told they could not give me pricing on my car they had to call some one. We will call you They never called me.. I went in the next day. I was told sorry we where very busy.. Manger said this as well!! I guess you are so busy you folks can pick who you want to follow-up with do a sale with! Fine with me! The final talk with me about my sale and trades in was just rude.. Hand written paper with some notes, ball parks on both my cars. Not allowed to look at the documents. Its not fact with low amounts you gave me for my trade in. It's the terrible way I was treated Just terrible customer services. I do like there repair service depart.. But your sales department is lacking. I am a person not a number! There are many empty lots because of people who need to make there sales numbers! I work with the public and you folks are not one place I will send any one! Thank you

Holly B.

Jul 30, 2013

I would highly recommend purchasing a vehicle from Johnson Ford! My salesman: Bryan Beauregard was so helpful and patient! He helped my friend purchase the most amazing truck! The experience was effortless! Not a long waiting process! Every aspect of the transaction was explained in detail! No pressures or "tactics"....I am totally satisfied with my experience at Johnson Ford! Holly Boulais

MAnder

Jun 27, 2013

My experience was wonderful. Everyone went out of their way to make this happen in 5 hours! At noon I was told that my 12 year old car needed an ignition switch. I immediately called Johnson and by 1:30 I was test driving a Ford Focus and by 5 I was driving home by brand new leased Focus. I was thrilled and amazed at how quickly and smoothly evenr thing went. Terrific experience! I will definitely be back when the lease is up.

Peter F

Jun 9, 2013

I just purchased a vehicle from Johnson Ford-Lincoln-Nissan. It was a breath of fresh air to do a deal with a group of people from Gary Johnson and his son Chris (owners), Jim Russell (sales manager), Bryan Beauregard (E-commerce rep), Jay Roberts (finance manager) and Brew (mascot and wonder dog). Every question that I may have had was met with a straight forward answer. No games played here! These people are the real deal!! Worth the 127 mile drive. Again, thanks to all. Best wishes.

Luanne

May 14, 2013

Bryan Beauregard is always so helpful and accommodating when helping me choose a new vehicle! He knows what type of vehicle I want and makes it so easy to choose. Everything is very organized, quick and convenient at Johnson's that it makes total sense to go there. My past experience with the service department has been wonderful as well. Fantastic Customer Service!

kristin

May 4, 2013

I had been searching for a used Audi Q5 for months. This is a very difficult vehicle to find! We visited many different dealerships and contacted many more all with poor customer service. My boyfriend found a beautiful used 2010 Q5 online at the Johnson Dealership and began emailing salesman Bryan B. Bryan responded to the email and began a dialogue with my boyfriend (some dealerships I dealt with wouldn't even return an inquiry email!). Once Bryan gained my boyfriend's trust we took the 2 hour ride to Pittsfield. When we arrived Bryan was waiting for us and again offered excellent customer service. He even bought us lunch! Because of Bryan and the team at Johnson Dealership I was able to drive home in my new Q5. It has been 1 week since my purchase and Bryan continues to followup with me to make sure that my boyfriend and I are completely satisfied with the car. I would highly recommend friends and family members to go to Johnson Dealership.

LuvMyStang

Apr 19, 2013

I've been buying/dealing with Johnson Ford for many years and have bought several cars from them. I am a picky customer and if I didn't like them, I wouldn't return. Yes, I have been to other dealerships, have looked at and tried different makes of cars, but I always return to Ford and Johnson. WHY? Because you can buy a car anywhere and you can chase the lowest price, but it is SERVICE that counts in the long run. No dealership will be perfect, but in the decades that I have been buying from them, there have been only a few instances when I was not pleased. However, the situations were taken care of, and I would not blame an entire dealership for the actions of an individual employee. However, it is the consumer's responsibility to alert the business/dealership to any problem so they have the opportunity to make it right. Over the past many years, there have been a couple times when I have been seriously ill. They have offered to come to my home, get my car and service it for me. Recently, Brian (Beauregard) checked the tire pressure and washed my Mustang that had been in the garage all winter even though the service area was not open. Yesterday, Jim (Russell) had a scrape on my fender buffed out immediately, even though I was there for a different reason. They have alerted me over the years to issues that need to be addressed (such as worn belts) as I would expect any excellent dealership to do. I highly recommend Johnson Ford, especially for SERVICE (and also for competitive automobile pricing). My recommendation is without reservation - based on many years of purchasing cars, having them well taken care of, and respect for me as a purchaser.

Dave

Apr 14, 2013

I would recommend anyone that is looking to buy a new or used car and don't want the typical pushy salesman to go to Johnson. I purchased a Ford Edge two weeks ago and absolutely love it and Laura and Jim couldn't have been better to work with. I stopped over a couple days after I bought the car b/c I had a question about the bluetooth and Laura was able to answer my questions and also washed my car for me again. If you want great customer service and very knowledgeable staff than this is the place to go. I'm only going to Johnson from now on.

WJB Mustang Forever

Apr 13, 2013

This was one of the simplist buying experiences I have had purchasing a vehicle. Brian helped me and explained about the changes between my old car and the new and the different finance options. Overall a great experience. I'll be back.

MA to FL Transit

Dec 18, 2012

I would highly recommend Johnston Ford to anyone looking for a vehicle. I had a great experience buying my Transit van there. I love my van!! My salesman Randy Drewniak, was extremely helpful and made it a very fun and stress free experience! Thank you all so much!!

Focus Wig

Dec 11, 2012

From the first day I came in, knowing which car I wanted to the day I picked my ordered car up, was great! Everyone treated me so very well. So helpful, friendly and happy to work with me. Not pushy, but willing to work out what I wanted.

bye bye gas guzzler

Nov 5, 2012

I had an excellant experience with Johnson Ford. I began my buying experience with a simple inquiry as I needed a vehicle that got better gas mileage. A member of the supportive staff contacted me with a potential lead. I test drove the SX4 and I liked it. Took care of most of the paperwork that day, was financed, and drove my new car home the next day. Everyone I encountered at Johnson Ford were extremely courteous and made me feel at home.

bulldog

Sep 4, 2012

Good knowledge base at the dealership, was very happy with the experience.

Brady

Aug 7, 2012

The manager (Jim) tried to avoid any contact with us. I asked to speak to him but was told that he was busy and that there was nothing left to talk about. Busy? There was noone in the store!

Rickortiz10

Feb 9, 2012

I was shocked at the lack of organization that this dealership had. Management needs to step up and give this staff some direction. No one knew what they were doing and made me feel like they could care less. I'm not sure how many cars they sell but I can't imagine it being many. We ended up going over the state line to make our purchase. Dear Mr. Johnson-please have your managers train the people or get managers that care.

Emily

Jun 15, 2011

I recently purchased a 2012 Focus from Bryan and I absolutely love it!! I am saving about $100 per month on gas. The SYNC features are great and very user friendly. I am glued to my iPhone, so it was an easy transition. Bryan was very informative and didn't pressure me to purchase. When I came to pick up my car, Bryan sat with me for an additional hour and a half and made sure I was very comfortable with my car's features before I took it home. He has continued to keep in touch with me to ensure my continued happiness with my purchase. Overall, I am very happy with my purchase and my experience. No other dealership has been as thorough as Johnson's.