Thomas Chevrolet reviews

Kenn Roberts

Aug 22, 2015

I am the original owner and proudly drive a 2010 Chevy Traverse with 187,000 miles on it. Thomas Chevrolet is where I go to service my vehicle! They have consistently delivered on the brand promise of value, performance and a commitment to doing things right for the customer. While I have had moments when a service advisor was not on their "A" game, more often than not I have work with customer service superstars like Matt or Colleen. They really know how to organize the right people for any project and be a strong advocate for the customer. Recently, my car was in for what would ultimately become a major overhaul (timing chain plus AC replacement and a car inspection). I am out of warranty based on my mileage and so everything would be out of pocket. Each step along the way, Matt kept me informed about the progress with detailed explanations so that a regular person would understand. At key decision points, we discussed the options and the pros/cons for each. He worked his team hard for the best prices on parts and labor time. The time and care that he took are all trademarks of a true professional. I spent several thousand dollars on the work done on my vehicle during this service appointment. Without reservation, I feel that every dollar spent was meticulously scrutinized to ensure maximum value. Big thanks to the service team that worked as my pit crew (Larry, Pat and Bob). I appreciate everything that you were able to do to get me back on the road. Your subject matter expertise and your customer first attitude only reinforces why I feel so positive about this dealership. You guys are the best!In Philly, we have an expression we use when we trust the work of someone and are willing to stake our reputation on it. We say, "I got a guy who can do that". Well, let me say this point blank. My guy for working our my car is Matt and the service team at Thomas Chevrolet!

Kenn Roberts

Aug 22, 2015

I am the original owner and proudly drive a 2010 Chevy Traverse with 187,000 miles on it. Thomas Chevrolet is where I go to service my vehicle! They have consistently delivered on the brand promise of value, performance and a commitment to doing things right for the customer. While I have had moments when a service advisor was not on their "A" game, more often than not I have work with customer service superstars like Matt or Colleen. They really know how to organize the right people for any project and be a strong advocate for the customer. Recently, my car was in for what would ultimately become a major overhaul (timing chain plus AC replacement and a car inspection). I am out of warranty based on my mileage and so everything would be out of pocket. Each step along the way, Matt kept me informed about the progress with detailed explanations so that a regular person would understand. At key decision points, we discussed the options and the pros/cons for each. He worked his team hard for the best prices on parts and labor time. The time and care that he took are all trademarks of a true professional. I spent several thousand dollars on the work done on my vehicle during this service appointment. Without reservation, I feel that every dollar spent was meticulously scrutinized to ensure maximum value. Big thanks to the service team that worked as my pit crew (Larry, Pat and Bob). I appreciate everything that you were able to do to get me back on the road. Your subject matter expertise and your customer first attitude only reinforces why I feel so positive about this dealership. You guys are the best! In Philly, we have an expression we use when we trust the work of someone and are willing to stake our reputation on it. We say, "I got a guy who can do that". Well, let me say this point blank. My guy for working our my car is Matt and the service team at Thomas Chevrolet!

Janet

Jul 8, 2015

My salesman, Ken Kovac, did an excellent job at explaining all the functions of my new Suburban. If it wasn't for that, it would have taken me a long time to figure everything else. Thumbs up for a job well done!!

Marie

Jun 13, 2015

I was very satisfied with work done. Technician was very helpful recommending some needed work I haven't had done in some time. everything came out fine, car running fine.

Vicky

May 19, 2015

Everyone was friendly and professional. Customer service kept me in the loop during the entire process. Follow up to ensure nothing else was needed and I was satisfied.

Terence

Apr 9, 2015

I came in to get an oil change but they also found a loose bracket on my radiator that was fixed quickly

George

Apr 1, 2015

Great buying experience, friendly staff, modern clean facilities. Sales staff has excellent knowledge of features, trim packages and accessories. Good selection of vehicles in stock.

Charlene

Feb 26, 2015

Always great service at Thomas! Quality service in a friendly atmosphere. Convenient hours of operation. Skilled professionals and simply nice people!

Thomas

Jun 17, 2014

Our salesman Ken was terrific. He explained all of the new features of our Malibu to us and readily answered our questions. The finance man was also so nice.overall a terrific, easy purchase! We'll be back....Thank you.

Joan

Jun 15, 2014

I would definitely recommend the salesman, Ken Kovac. He made me feel comfortable, was not pushy and was very patient going over all the features on the vehicle, not once but twice. He was seasoned, kind, considerate and he knew the vehicle I purchased very well. I would highly recommend Ken to people.

Bernard

Jun 12, 2014

I am very happy with THOMAS Chevrolet. I would not take my chevrolets to any other dealer. The employees at Thomas Chevrolet are the best and I trust them with my vehicles.

John

Jun 12, 2014

it took a while to get the part in, (China made) not U.S. the dealerdhip was able to install it and everything is good.

Tammie

Jun 11, 2014

Service was awesome! Corey let me know that my inspection was due and allowed me to get it done along with my oil change.

Kimberly

Jun 8, 2014

I just leased a equinox and Bill Dotts was wonderful. He really worked with me and got me the best deal for my needs

Lauren

May 28, 2014

The staff was friendly and very helpful. They went above and beyond to make purchasing my vehicle as simple as possible.

Roger

May 27, 2014

Mike was very friendly and knowledgeable of the truck I wanted and had the deal done in the same time I waste at another dealer just looking at a truck.

Patricia

May 10, 2014

I've always been pleased with the service. I take my car to the dealership and have had good service. I know that they keep a record of everything they do with the car.

Terence

May 9, 2014

the work was done quickly and on time and tom the shuttle driver is always helpful picking me up or dropping me off when I need to leave my car for service

Michelle

May 9, 2014

Getting my car serviced at Thomas is always a pleasant experience. Every one of the staff is friendly and courteous. Dropping my car is so easy! All I have to do is drive up to the service door, which opens automatically, pull in, and drop my keys off. No worries, no hassles :) Than I usually go and visit Mark Pintavalle, who is more than just a car salesman, he is now a family friend. My Pop-Pop and I say hello, then go about our business. A short while later, Thomas calls and says the car is ready. I know before I pick the car up that the work is done right, and done well. Thanks for the impeccable service!!

Richard

May 8, 2014

Oil Change and Fixing a Service light. Did not take all that long and was happy to have everything fixed

Michele

May 7, 2014

I put my Cruze in for service because I received a recall notice from GM in the mail. However, the needed replacement part was not available! I guess I will be without the use of my car for an additional day when the part arrives. My dealer is not to blame. The problem is with GM.

Margaret

May 1, 2014

I know Ken Kovac. He sold my husband his Equinox. I had a very good experience in dealing with Ken. He was friendly, knowledgeable and made the whole experience very pleasant. I bought my new 2014Chevy Cruze and I am very happy with it. Looking forward years of good driving in my new car. Thank You and tell Ken I said Thank You as well.

SS Sedan

Apr 30, 2014

Respect and care for performance vehicle customers ... ordering, purchase as well as service! All three excellent.

Karen

Apr 24, 2014

Our saleman Mark P. was very knowledgeable and very helpful. He gave us options and what our best options should be. This is my second car from Thomas and I would definitely go back.

Dave

Apr 24, 2014

The service provided was a very positive experience Setting up the apppointment on line was also excellent Additionally the dealership is designed in an efficient mannerEasy in and easy out Thank you very much

Colleen

Apr 17, 2014

Service Staff is friendly and always accommodating. Been using them for over 20 years for service. Purchased 4 cars from them. Highly recommend this dealership.

Colleen

Apr 10, 2014

Been dealing with Thomas since they open and always pleased. Highly recommend very accommodating and always great to deal with. Shuttle service is a huge plus.

John

Apr 8, 2014

As usual at this dealership the service was excellent. Techbican Steve Grace always does a very professional job. From start to finish everythinbg was completed as scheduled. I used the online appointment site which was easy and effecient.

Carol

Apr 8, 2014

Everyone at Thomas is knowledgeable, as well as polite and friendly. Always very able to schedule my appointments when I request a certain day. Thank you. Carol

Suzanne

Apr 5, 2014

Salesman Mike was great. He was very precise, friendly and explained the process of leasing and operation of the equipment in the car thoroughly. Thanks, Mike!!!

John

Apr 4, 2014

We worked with Ken Kovac who was most helpful. He was very patient with our questions and flexible with our changes. He was very knowledgeable when explaining the details of our new vehicle We met Tom and he was anxious to meet our needs in whatever way he could.It was a good experience and we feel we received a fair deal.

Edmund

Apr 3, 2014

Mike Townsend (Sales) does a Excellent job of pleasing the customer.This was the second car I purchased at Thomas Chevrolet and Tom (owner) made himself available to speak to me at both times.

David

Apr 3, 2014

Hard negotiating but I found the car I wanted and bought it.My salesman, Mike, was very helpful and explained everything. The dealer's manager, Amy, was also very nice.

Janice

Mar 28, 2014

Thomas Chevrolet is the best Chevy dealership! Tom Ercolani, Amy Ercolani and Mike Townsend all are so helpful to my needs they go above and beyond in everything they do. I am extremely pleased with my new car.

John

Mar 27, 2014

Mike Townsend made the lease turn in very easy to complete.We returned our current lease, found a new car to lease and the whole process took much less time than we had anticipated.

Diane

Mar 26, 2014

Dealt with my door issue promptly and ordered the part I needed. Had a phone call the next day that the part was in.

Joshua

Mar 17, 2014

This is my third vehicle from matt Casey and thomas..can't imagine going anywhere else...I hope to get a corvette from them in the near future.

June

Mar 10, 2014

Pleasant experience I was kept up to date during my wait, and staff (Matt) was very accommodating. Work was done well; as problem was corrected.

Judi

Mar 6, 2014

This is only my second visit to Thomas of Media. The first when I bought my Chev Sonic. This time was a service issue. The service dept. was very knowledgable, helpful and resolved my issue the first time the car was there. They even took the time to explain the problem to me in detail. So I can only send kudos to this service dept.

Ed

Mar 4, 2014

I was able to make an appointment on short notice. Matt was able to take me right in, upon my arrival. I also appreciated the car wash. With all the recent snow, it sure needed it.

Raymond

Feb 26, 2014

Car needed service. Made quick convenient appointment. Work was done as promised. Staff is great! Coffee is hot! What more could I want?????

Dale

Feb 24, 2014

I came back to Thomas since 2 years ago I received the best price when I bought the first Malibu. That happened again this time. You were very friendly and helpful with all the questions I had. You also had a nice selection of cars to chose from.

Colleen

Feb 13, 2014

Been dealing with them for years. Love the free shuttle service and the employees are always so friendly. This time of year the free car wash is another big perk that they offer. Highly Recommend.

Steve

Feb 6, 2014

Had a problem with throttle body sensor, called Matt Krackow late afternoon and he said to bring it by in the morning. I was in and out in what seemed like no time at all. Matt has been a great help in getting our vehicles serviced. Others in the office relay horror stories of waiting 2-3 days for something simple to get done at other dealerships. Matt and Thomas Chevrolet are awesome and I'll go back again as needed. They have a nice waiting area, free coffee and water, and a clean restroom. Since the renovations, the creature comfort factor is very high. Everyone is very helpful and friendly, but hats off to Matt for making himself available to us and getting things done!

Brian

Feb 1, 2014

No nonsense and great customer experience from the cleanliness to the speed of service. Would recommend hot water dispenser for tea in the waiting area and reevaluation of placement of cashier in service area.

Keith

Jan 31, 2014

The staff, Mr. Ray Martin and Ms. Amy Thomas whom I dealt with most, were courteous, responsive and knowledgeable. Mr. Martin took the time to answer my questions which let me make a well informed decision.

David

Jan 31, 2014

Car wouldn't turn on Chevy had my car towed to Thomas Chevy and took care of the problem and got my oil change and collant goodntongo

Bradley

Jan 23, 2014

I scheduled maintenance for a GM recall due to fire hazard in the 2014 Silverado. The service was fast and the service individuals were courteous. However, I question GM's solution for solving the fire hazard by modifying the fuel mixture programming or whatever the program upgrade is addressing. (nobody is able to provide a direct answer). If there is a component(s) that cannot withstand the temperatures at or near the exhaust components, then they should be replaced. Suggestion: Dealership should consider topping/checking fluid levels during any service. After I left the dealership, I made it 5 miles before running out of washer fluid.

Joseph

Jan 23, 2014

came to dealer to buy a2014 impala 2ltz salesman Michael townsend let me test drive and answered all my questions and gaveme the right price. very knowledgable dealership.

Sandra

Jan 22, 2014

Vehicle purchase was a smooth process and we love both theCruze we purchased last year and the Silverado we purchased this week. Sales and service departments are always great.

Stacy

Jan 22, 2014

The sales guy (Bill Dotts) worked really hard to help me get the vehicle and the deal that I wanted. I love my new car!

Susan

Dec 28, 2013

Service people are the best. They are polite at all times and always try to explain what is wrong with a vehicle before they fix a problem. They try to give an estimate of how much repairs will be before they get an ok to do the work.

Daniel

Dec 27, 2013

Ray was pretty upfront and attentive to what we were looking for. Made the whole process easy and fun. His manager, I forget his name, couldn't have been nicer. Really worked the numbers and gave us the deal we were looking for. I know where I am going when my wife needs a new car. Place and people were awesome.

Mary

Dec 27, 2013

Everyone was extremely helpful and my car was ready in 3 hours -you are amazing! I always get such great service when I bring my car to Thomas,

tr

Dec 7, 2013

the newly remodeled dealership is very nice and my car was serviced very quickly so I was able to have my car back to continue with my day

FGriff

Sep 24, 2013

I was a tough negotiator but we both finally came up with a great deal. I have always bought my cars at Thomas Chevrolet and will continue to do so in the future.

Shar

Sep 7, 2013

Had service on my car, waiting room improments were great. Service was done in a surprisingly short time. Pleasant experience

sat630

Aug 24, 2013

The service department went above and beyond with the care and service they supplied on our most recent visit to Thomas Chevrolet. We were contacted several times and kept informed as to the progress of the repair to the brake line in our '98 Cavalier. The estimate for service and parts was spot on and came in under the amount were were given. We couldn't be happier.

Rebecca

Aug 16, 2013

Brought my car back for my inspection , oil change and tire rotation..in and out 90 minutes later.Everyone was very friendly...I will be back next time my car needs something...thanks guys for the great service.

EGE

Jul 10, 2013

Thank you for taking the extra time to stay and finish the repair on my Travers. I had a long drive ahead of me the next day and did not have to postpone my appointment. You service depart got me on the road and please thank the mechanic for staying late to finish. You guys rock!

Ed SC III

Jun 18, 2013

I was very pleased with the salesman Wes. This was my second time buying a car from him and Thomas Chevy. Sincerely, Edward S. Conroy III

sat630

May 14, 2013

After using their website to arrange an appointment to schedule an oil change, I received confirmation in less than 1 day. In addition to an oil change, it was discovered that I would need to replace the battery. The option of doing so was presented in a respectful manner and was taken care of in less than thirty minutes. Other not so imminent work was suggested and will be taken care of in the near future. A more pleasant experience couldn't have been possible. I always leave Thomas Chevrolet of Media knowing that my car is in perfect order and that I am considered to be a valuable customer.

Jack4205

May 10, 2013

I was very satisfied with my recent service appointment. Other than their facility under going a remodel, it couldn't have been better! Tom and Colleen did an excellent job!

Charles Harper

Apr 11, 2013

Mike was extremely professional and personal. He answered any and all questions and I feel I can rely on him to answer any future questions I might have. The Camaro is my dream car. I will recommend Mike and your dealership to all my friends.

Mike

Mar 14, 2013

Brought the car in at 9:30 am. Was finished before 11:00 am. All went very well.

EJ

Mar 2, 2013

Salesperson Matt Casey worked with us to get a deal that was very affordable and was a better quality vehicle (Cruz) than we were looking at for more money at a Ford dealer

Timvolt

Oct 14, 2012

When I started shopping for a Chevy Volt, I discovered that not all of the dealers in my area were well informed about the car's features, design and functions. Some dealers didn't really seem interested in selling the car, or weren't interested in ordering the Volt for me. Mike Townsend at Thomas Chevrolet in Media was very well informed about the Volt, and gave me a thorough tour of the car that included a test drive demonstration of both the electric and gas range extender modes of operation. Mike was happy to order a Volt for me, and kept me well informed of my car's status during the wait for delivery. From start to finish, the purchase process was a pleasure at Thomas, and my Volt is shaping up to become my all-time favorite car. That's saying a lot, considering this is my first non-German brand car in over 12 years. Not only is the car incredibly fuel efficient, it's a lot of fun to drive, and makes driving in dense traffic a breeze with it's regenerative braking (tip -drive in L).

Phillies Fan

May 5, 2012

Thomas Chevy's service team is friendly and very dependable quick service. Been dealing there for years. Love there new everyday service specials, email exclusive coupons, text messages coupons, makes them very competitive with non dealer repair shops. The shuttle service is a very nice perk also. Have bought two vehicles from them without hassle. Would highly recommend.

Gedardoc

Apr 28, 2012

We have been dealing with Thomas Chevrolet since the day it opened. Over those years, we have purchased at least 25 new vehicles. all of these vehicles have been serviced almost exclusively at Thomas. In every single contact, we have been perfectly satisfied, professionally treated, and always recognized as a returning customer. We have ha direct contact with the owner, Tom Ercolani, and many of his staff. Every contact has been a pleasure! We recommend this dealership to anyone who is looking for a fair, honest deal on a new car and/or any sort of service.