Titus-Will Chevrolet Buick GMC Cadillac reviews

David

Jan 5, 2016

Very well run operation. Too well maybe. Lines are getting long. Getting more business than facility can handle. Maybe send something out that says if there are good times to bring car in or some way to check

Andrew

Dec 10, 2015

Didn't wipe down car, they had to vacuum outside in the rain, poor customer service. Service representative came out to see why I was getting towels out of trunk to wipe down my interior.

Beth

Dec 10, 2015

Love Titus-Will in Olympia. Dave Foss is outstanding and we would tell anyone to go see him to buy a car. Always a pleasure to deal with Kevin Gearhart, the sale manager. They are both very professional, friendly and fair. Sandra Walker, the finance gal explained everything so we could understand what we were signing. We are very pleased and love the new Equinox. Thank You to a great team!

James

Dec 9, 2015

Alex and John were very helpful when i had questions about onstar account setup as well as all my questions regarding the truck

Richard

Dec 8, 2015

Always treated very well at your dealership, but its a smart thing to get to the Speedy Lube as early in the morning as you can, to avoid the rush!! I bought my Silverado in 02.02.2013 & just missed the free oil changes for life...Darn-it!! Thanks Rick

Alan

Dec 4, 2015

The work was done on time with little hassle. After the tire rotation, the tire imbalance light on the dashboard came on, so I had to check all the tire pressures myself. They were ok, so I reset the light. Should have been done at the dealership.

Bridget

Dec 4, 2015

Great customer service. I would have to say to improve the waiting room a bit for the Olympia Speedy Lube. Not much room to sit and had to stand while waiting. But otherwise great place.

Ed

Dec 3, 2015

Even late in the day, Brian at the service desk takes a customer (me) needing to get the battery replaced in his wife's car after she found herself stranded in a parking lot by requesting that the technician delay his departure long enough to put her back on the road and not be left with no car until the next day. He also took the time to vacuumed out the interior, and then Brian applied an available discount and carried on a lively, friendly and courteous conversation with both the husband and wife while waiting for the transaction to get closed out so he could get home after a long day of customer service. Where can you find three more like him...you business will double.

George

Dec 3, 2015

Everything was perfect- except for the estimate. It was better than that! I ended up paying less than I was initially quoted. Thanks, Titus-Will!

George

Nov 30, 2015

I especially appreciate the curtious staff and promptness of the srervice I received. Thank you and I will be returning.

Bruce

Nov 26, 2015

everyone that was involved with my service visit was polite, knowledgeable an thorough. my history dates back at least 4 years with no thoughts of going anywhere else.

Devi

Nov 26, 2015

I was very pleased at the way each one was very helpful,and Mr Eric Putvin made sure I understood how the control inside the car worked.All in all everyone working at the time was very nice and helpful.

James

Nov 26, 2015

Just a short wait, pleasant room, free coffee and hot chocolate, Service person came with results, recommended a fix, 45 minutes and all done. Great. Thanks.

Mark

Nov 26, 2015

Billy Paul is always a great guy to deal with. He will do anything in his power to make your experience first class.

Patrica

Nov 26, 2015

I had a recall and a normal service performed, it was done quickly and on time. I was very pleased.

Tanya

Nov 26, 2015

Alex was amazing, the Sales manager was willing to work with us, and the finance lady was kind and friendly

David

Nov 25, 2015

I was just going to have a alignment and an oil change done on my 07 suburban after I got tires put on by Discount Tire. So I called your service department and talked to Martin. He set it up but then asked me how much D.T. was going to charge me. I told him and he then told me he could get me the tires, alignment, oil change and install a broken mirror I had already purchased all for less than what D.T. Was going to charge me. Plus he found an additional $100 in rebates for me. I will never take my vehicle anywhere else than Titus will for service. You guys earned my business and shattered my perceptions of dealships costing too much. Thank you for your old fashioned customer service!

Erik

Nov 25, 2015

Great overall experience. We were amazed that we received a 20 minute hands on demonstration of every feature of our new car. We have been very impressed and would definitely purchase another vehicle here! Thank you for the great customer service!!!

Jovita

Nov 24, 2015

I use to own a 2010 Buick Enclave that had 130k miles on it and it started giving me a lot of issues so they became like family because I was always there. I traded in that one for a 2015 Buick Enclave and went in for a small concern and again they were wonderful. It's like family. They know you by name, they remember why you were there last time, they greet you at the door. Karen was just as excited about my new car as I was! Karen and Brian are wonderful reps for this service and this dealership!! Thank you for your attention to detail and to people.

Dee

Nov 20, 2015

I was amazed at how thorough my visit was. I loved that they checked out my car and were able to fix a couple of light bulbs that had burned out, before I got a ticket. Fast, Friendly and courteous!

Elizabeth

Nov 20, 2015

Staff was wonderfully courteous and very respectful. My vehicle is always handled carefully at this shop and that means a lot to me.

Kristopher

Nov 20, 2015

Tough situation/sale. Several staff from multiple TW locations pulled together to get this done. The teamwork, professionalism and friendly attitude shown throughout the process is exactly why we returned for a second time, will return again, and continue to refer everyone we know to Titus Will.. Thank You to everyone involved, we love our new Chevy and "I Love Titus Will!"

Steven

Nov 16, 2015

Very Friendly employees. Took a little longer than 15 minutes but that ok. The greeting girls were wonderful. Happy with the service and vacume job. Thats a nice touch.

William

Nov 16, 2015

I used your speedy lube to have the oil on my wifes car changed. The staff was freindly and helpful.

Johnny

Nov 14, 2015

Great experience, I very much like our new truck, Thanks to Dave Foss and Kevin for expediting the process. Dave is a great salesmen.

Richard

Nov 14, 2015

Billy Paul did a fantastic job of taking care of us! He went beyond what is normally expected from a sales person and I will purchase from him again in the future.

Jennings

Nov 13, 2015

Chad and the tech that worked on my car, were outstanding, great service. I will bring my car back to Titus-Will for anything that needs to be done. From Oil change to maintance.

Jennings

Nov 6, 2015

The employees at either the speedy-lube or other customer service, are very friendly, they keep you informed on what they are doing to the vehicle and when it will be done. I have been coming to Titus-Will since I got my cruise and never have been disappointed in any of the service done or being done to my car. the employees are super in my book.

Derek

Nov 5, 2015

Salesman went out of his way to find us a vehicle that met our criteria along with the best rebates possible.

Anne

Nov 4, 2015

The service staff was very friendly and showed a lot of compassion during a stressful situation. I drove my husband's Escalade from the Yakima area and was due to take it back across the mountain pass the next day. Your wonderful service staff fit me in when I was concerned about the belts making noise and repaired a malfunctioning water pump, the back brakes and did a few other things. And I had the Escalade back the next day and drove back to Yakima. Thank you soooo much!

Jim

Nov 4, 2015

friendly check-in. Liked the offer of water. A good oral recap of services performed. Explained why filter had to be replaced and "showed" the filter. No pressure.

Johnny

Nov 4, 2015

Salesman Dave Foss was very personable and lead us to the vehicle that we chose to buy. He knew all the different features of each of the vehicles we were looking at and we ended up choosing our 2015 Chevrolet Pickup. What was really noticeable was that the other salesman in the dealership as well as Kevin were helping as well as we were up against a time crunch where we needed to meet our son for dinner. Nice people. Jack and Karen Janda

Mark

Nov 1, 2015

Nancy was very helpful and knowledgeable. She did everything she could to make sure we got the best deal possible.

Col

Oct 31, 2015

Got there early and didn't have to wait. The workers were very thorough and had me out in no time. Also got the discount for early bird which I appreciated.

Damar

Oct 30, 2015

My experience was actually great, couldn't find a better dealership to go to and Shanon was fantastic helping me find the exact truck I wanted.

Michael

Oct 30, 2015

Tony quickly approached and helped with what I was looking. No hidden $, straight forward. Thank you, keep up the good service bratha.

Lester

Oct 29, 2015

The experience was OK. The problem with the car was more difficult than expected. The code that was provided by the computer pointed to a part. That part was replaced and the code persisted. They continued to work on the problem until it was repaired. The problem was solved, but the time involved was considerably longer than predicted. The staff kept me informed of their progress and were apologetic about the time involved.

Richard

Oct 24, 2015

The service tech that wrote the order did a good job with me and for my truck. Ditto the service tech that performed the work.

Karena

Oct 23, 2015

I called the 800# to make an appointment with the service department and when I got there, they did not have my appointment in their system. Regardless, the gentleman helping me was very nice and got me in right away. Took care of my problem and I was out within the hour.very professional.

Charles

Oct 22, 2015

I have bought many new and used cars and trucks from Titus-Will. Have always been treated fair and with respect.My sale person is Billy Paul and he is a professional.

David

Oct 21, 2015

Billy Paul and your Service center are great. Knowledgeable and always ready to help. I do recommend your dealership to others.

John

Oct 18, 2015

TW has always done well by me. Service desk does a great job. Brian is my service writer and has always taken excellent care of me.

Aaron

Oct 16, 2015

This was the 11th vehicle I have purchased from a dealership and the most laid back stress free experience out of all. Two thumbs up for the Titus-Will team.

Alice

Oct 10, 2015

My husband and I appreciated working with the salesman, Tony Stulken. He was very friendly, knowledgeable, and attentive to a couple of old folks. He thoroughly explained the Buick's technology and offered future help if needed. We would give him an A+.

Donald

Oct 8, 2015

A superb managed dealership with well trained personnel. This all equals good service in both sales and service. I have been associated with Titus-Will since 1999 and their predecessor, Capitol Chevrolet since 1976. They have treated me very well over the years and I, therefore, have no desire to go anywhere else for either a vehicle purchase and/or service. That about sum's it up. Don Ritter

Richard

Oct 8, 2015

Your service staff were friendly, professional, and knowledgeable. My vehicle was serviced, cleaned and returned to me ready to drive.

Stanley

Oct 8, 2015

It's always a good experience. Service Consultant, Brian VanAagten has been assisting me for several years and always goes out of his way to make sure everything is properly done and that i'm a happy customer.

mike

Oct 7, 2015

Went in for oil change. Waited in line about 45 mins thats the avarage. while i was there priced a set of tires and found a nice set. Asked three times if they were 10 ply and was told yes. I ordered them and asked about a alinement. Was told they could do this in about a hour. I said go ahead and do the tires and alinement. 11/2 hours latter i was told the tires were not 10 ply but they could order them for $160 more I said no They said they will put my tires back on After another 15 min I was told they did have some 10 plys for only $60 more then first tires. I asked what the warner was. After 15 more min I was told it was 20 thousand miles less then other tires I told them no Once again they said they would put my tires back on After coming in at 930 and leaving at 145 I did get my oil changed but did not get any tires and did not get the ailinment I asked for Great service dept

Renee

Oct 7, 2015

My service was done in a timely manner with the utmost professionalism. As always, the service people were very pleasant and kind. Thank you!

Ron

Oct 7, 2015

Darlene & I were thinking about replacing our 04 Colorado and went out to the lot after our oil change to see what was available.The one we first looked at was the right model and both of us agreed that the color (Red Rock) was just right. Nancy arrived a few minutes after we had been looking and with some information on the vehicle, we decided to come back the next day for a short test drive. We decided to buy the vehicle while on the drive and Nancy got right to work on getting the paperwork started.This is the quickest purchase we have made at Titus-Will and I'm sure we will have many good miles of fun in this pickup. This is just one of the many vehicles we have purchased from you and we just given you name to two other people the day we drove home.We like all of the people there that we have dealt with over the years and will continue to do business with you and send others to your business.

Kevin

Oct 4, 2015

Even though Speedi-Lube was backed up I was in and out in less than an hour. The folks were efficient and communicative and even brought me coffee!

Stephanie

Oct 4, 2015

My experience was fantastic! Salesperson was patient, knowledgeable, and went out of his way to help with whatever I needed.

Andrew

Oct 1, 2015

It was smoother than I was anticipating and have experienced at other dealerships. The truck had a few more options than I needed or wanted but at the end of the day I got the truck I wanted. Plus free oil changes for the life of my truck.

Deborah

Sep 29, 2015

The employees were professional and helpful. They answered all my questions and completed my service in a timely manner. Thank you to the crew on Sunday for turning a mundane chore into a wonderful experience!

Chuck

Sep 26, 2015

They are very professional and know what they are doing. They are very nice to deal with. Great customer service!!!

James

Sep 26, 2015

Went in on a Friday mid morning. The staff at the Soeedy Lube was polite, the checked and double checked their work. The only issue I had is resetting the oil life indicator. Not a big deal but I had to go back to the dealership and have them show me.

Elizabeth

Sep 25, 2015

This service center double checked my alignment to be certain my vehicle would perform properly while staying safe. For this mom with 2 precious kids that speaks loudly.

Troy

Sep 24, 2015

The only disappointment was that they can no longer change my diesel fuel filter while doing my oil change. I wish that could be changed back. The service technicians are very friendly and helpful and I've always been happy getting my service done there.

Kyle

Sep 23, 2015

You assistant manager Kyle Stewart is the man. I will follow him where ever he goes. The guy never misses a thing and is always in the best of moods.

Natasha

Sep 19, 2015

We had a great experience, and our sales associate, Bob was great! We would highly recommend this dealership to friends and family, and anyone who is in the market for a new car!

John

Sep 16, 2015

very friendly staff. great service 5 stars all the way !! didn't buy my new truck from them but wished I had . will never buy from whitneys chevy in Montesano wa . ever again thank you titus will for your great servicejohn w

Ray

Sep 14, 2015

The staff is great. They've come to remember me and my car and much of the history of service. Makes me feel welcome whenever I come in.

George

Sep 13, 2015

Service was performed as scheduled, rental car was satisfactory. Service tech Martin was really quick, helpful and thorough since I had warranty applications performed and running boards and vent a shields installed.

Hailey

Sep 12, 2015

Although they were very busy, they got my car in sooner than estimated wait time, and did a thorough job. Explained everything to me, and I am very happy with the service.

Josh

Sep 12, 2015

Everything was so smooth and easy. I didn't feel hassled by the service center which I have experienced before at other dealership's.

Lavon

Sep 11, 2015

I've purchased a few cars from Titus-Will over the last 22 years and Titus-Will has always done all of the service on these vehicles. I've always been very happy with Titus-Will and intend to continue an exclusive relationship. I actually enjoy bringing my cars to Titus-Will for service.

Jane

Sep 9, 2015

I was very satisfied with the service however after everything was done I was told there was a rear differential problem that needed adjustment but that it would take five hours. I was never asked if I would like to have that done, but was told that I could make an appointment to have it done later. When I had arrived, I was told that if something was found that I would be offered a rental car. So I am not understanding what happened there.

Ken

Sep 4, 2015

From arrival to departure, everyone was courteous and prompt. Like all the extra's that come with a standard service visit.

Jason

Sep 2, 2015

Shannon was amazing to work with, extremely helpful and answered any questions we had. We will definitely be back when we need to purchase another vehicle!!

Robert

Sep 2, 2015

Karyn provided current information and the work was completed as promised. Time will tell how well the work lasts but it look good at this time.

Deborah

Aug 29, 2015

a bit of a wait at Speedy Lube, would like to have the option of an oil change by appt.

Evonne

Aug 29, 2015

Staff at front desk was helpful. Proactive quote for additional work was very helpful too. They called me to inform me of my work needed.

John

Aug 28, 2015

Mr. Paul was informative, professional and helped us through all the steps, for a very enjoyable purchase. We are enjoying the " Cruze".

Randy

Aug 28, 2015

Great service, very courtesy. Well experience sells staff. Very clean. Everyone made me feel very happy. When I picked up my suv my sales person went over everything and made sure I understood the suv before I left.

Bonnie

Aug 27, 2015

I found the experience very satisfying. Our salesman, Tony Stulken, did an excellent job. Would definitely return and recommend this dealership to friends,.

Sally

Aug 27, 2015

Karen in the service department is always helpful, explains the situation and what is needed thoroughly. Some of the men tend to talk down to me, as a woman, and assume I am ignorant of automobiles and how to care for them. Granted the new computer dependent cars and the set up as far as where things like batteries, alternators and such are located are much more difficult to assess than previous generations of vehicles.

Sergio

Aug 26, 2015

Shannon provided us with THE most amazing sales experience we have ever had buying a car or otherwise. It really didn't feel like the average car buying experience. Shannon provided us with an experience that car buying should be- enjoyable and stress free!

Stephen &Debra

Aug 22, 2015

Bought two new tires and the experience was fast, painless and less costly than other tire outlets. A great job. Oh, I also own five other cars so I keep Titus Will busy.

Thomas

Aug 22, 2015

Everyone VERY friendly... They all helped me get my DREAM car at a low interest rate... I will always go back to Titus-Will..I will be sending friends there too.. BIG THANKS TO BRAD RAMSTAD for helping me into my DREAM CAR!!!! Titus-Will of Olympia!!!!!!

Deborah

Aug 14, 2015

Great experience, I knew the vehicle I wanted and was able to move through the process quickly and smoothly in a couple of hours. Terri, my salesperson was a pleasure to work with and she ensured I received the best deal possible with all applicable incentives. I would absolutely purchase my next vehicle here again!

Latasha

Aug 11, 2015

The team did a great job. Unfortunately, there was a problem that caused me to have to bring my car back a second time for the same issue. But the team worked quickly to get me a rental and fix the car. They were professional, courtesy and helpful.

Debbie

Aug 10, 2015

Everyone was helpful and very friendly. I was in got what I needed done and was out in no time.

Cheri

Aug 9, 2015

The overall experience was very good. The men servicing my car and the manager were very efficient and seemed to enjoy their job. The greeter, Ashley, could use some work in greeting customers. She definitely did not have the same enthusiasm or personality the rest of the group had.

Elizabeth

Aug 8, 2015

I had 4 recalls due on my Yukon (delayed due to my work schedule and family vacation). Staff patiently kept in touch with me without overwhelming me to schedule and arranged for a rental car to be available during the work.

Nicholas

Aug 7, 2015

I have the best experience at this dealership! Everything is on point, great staff, and I feel confident I got a great deal.

Tomas

Aug 7, 2015

We where treated like family fee the moment we walked in to the moment we left by Shannon and all your personnel .Thank you.

Christopher

Aug 6, 2015

An excellent experience. We especially appreciated the "no-hassle" approach. Shannon, our sales person, was friendly, helpful and knowledgeable. We knew we wanted a new vehicle but were unsure of the model. Shannon helped us choose the right vehicle for us. The manager on the floor was also very friendly and professional. We intend to purchase a pick-up next year. Based on our experience with your organization and your people, the truck will be a GMC and purchased from Titus-Will. ( I hope I didn't lose my negotiating position with that last comment?)

Peggy

Aug 6, 2015

when i walked in titus will members treated my whole family like we belonged that is the best customer service i have ever received at the olymipia capital auto mall. thank you

Joseph

Aug 4, 2015

Everyone t Titus-Will was very helpful and professional when our new truck developed an engine issue. They were able to find another truck and had it delivered the same day. Great folks!!

Stephen &Debra

Aug 2, 2015

Always great at Titus WillWe have six cars in the family and all are serviced at Titus Will in Tacoma

D Randall

Aug 1, 2015

Had to have a new driver info screen put in my 2014 Corvette and new fob programmed. This, understandably took a while to perform. Martin at service kept me informed the entire time and the car was ready when promised. They even cleaned the interior.

Steve &Virginia

Jul 31, 2015

I like getting my car repairs done at a shop about a mile from my house . Rick and Ray are very kind, however I am very sad I can no longer have warranty work done there. I dislike going to the nearest GMC dealer .

Dorothy

Jul 30, 2015

We worked with Tom who was excellent. No high pressure, but he made sure all our questions were answered and that we got the car that we wanted.

Danny &Connie

Jul 29, 2015

Professional, courteous, and responsive service to the needs of our vehicle. We have been Titus-Will customers for many years and will continue to use your services for new vehicle purchase and maintenance issues.

John

Jul 29, 2015

Best experience ever in buying a car. Shannon Haywood was great. Everyone was friendly and helpful. Made the process easy

Mary Lou

Jul 29, 2015

The speedy lube staff at the Olympia Auto Mall Titus Will is amazing. They are always so courteous and nice. They never try to sell me services that I don't need. They explain things very clearly and work very fast.

Salvador

Jul 24, 2015

I enjoyed working with eric who did not pressure me into anythjng. He was willing to come in on his day off to help me.

Kenneth

Jul 23, 2015

I was very impressed at how hard the staff worked to find me the vehicle that I purchased! I could not be more satisfied with my new Colorado! Thanks to Tony and especially John in finding just the right truck and a deal that worked for both of us.

Kim

Jul 23, 2015

I had some warranty work that needed to be done. They had the parts in stock so we didn't have to make another appointment which made me very happy.

Terri

Jul 22, 2015

I was so impressed with Geri Looker Ridley, my sales person, she was professional, knowledgeable, went out of her way to help me at every step, answered all my questions. This was my 3rd Chevy I bought from Titus-Will over the years. She kept me updated throughout the whole process, made the arraignments to get my car back in for the sunroof to be put in. From the time I walked in to today when I picked it back up my experience was so stress free and smooth. I can't say enough of how much I appreciate everyone to include Mischa in the Service Department, she is an amazing person, thoughtful, helpful. Thank you so much!!

Joseph

Jul 18, 2015

I came in to have the cord checked on my Volt, but I was told they can't be checked. After describing the symptoms, I received a new part under warranty. The new part is performing much better than the old one.

Jason

Jul 17, 2015

I have been bringing my vehicles here for almost 20 years and have no intention of changing. Do appreciate response of service manager to inquiry and requests.

Jeffery

Jul 17, 2015

All good! Committed to buy in about an hour but total experience required almost five hours. Couple buyers during same period and only one manager and financial/licensing personnel on staff.

Anthony

Jul 16, 2015

Awesome staff, and exceptional service! From the initial purchase the staff have been extremely helpful and gone above and beyond to meet my needs.

Joyce

Jul 15, 2015

Geri Ridley treated me beyond all expectations.She even washed my DV license plate!This was a car buying experience of a lifetime.

Larry

Jul 15, 2015

Geri Ridley is excellent sales representative. Made process painless. Have purchased a number of company, and private vehicles here, always a pleasant experience.

Dennis

Jul 11, 2015

This is my third Silverado from Titus-Will. It is my second purchase from your sales rep Brad Skramstad. No pressure, great deal, fantastic truck!

Steven

Jul 9, 2015

I spoke with Kevin over the phone and he give me all the information I required. Then Tom took very good care of us once we got to there from Federal Way. Sandra was very helpful when we signed all the paperwork. It was a great experience. Thank you!!

Debra

Jul 7, 2015

My experience with Titus Will was amazing. They made me feel as though I was important to them. The person that helped me was very personable, polite, and seen to be very happy to be there, that all seems to be to rare these days. Thank you Titus Will for all your excellent work.

John

Jul 6, 2015

We were greeted the second we walked in the door. Made us feel comfortable and Willing to answer questions we had. Quick and attentive service.

Clifford

Jul 3, 2015

Geri was fantastic, really professional and help me with all my questions. Jon the desk manager was great, really friendly and sincere.

Remi

Jul 3, 2015

Titus-Will is number 1 at the Capitol Auto Mall for service or sales. I've been buying cars there since Titus-Will opened the Chevy-GM store and most recently their Hyundai store and have never been disappointed.

Dustin

Jul 2, 2015

Overall the service was great and the staff were friendly and punctual. My only recommendation would be to allow the combined use of a service coupon and the military discount. I will continue to bring my vehicle to Titus Will for all future services. Thank you.

Mel

Jun 29, 2015

Excellent service, they take very good care of my car. I am always updated on the status of all my cars systems.

Linda

Jun 28, 2015

Olympia service dept. was fast & courteous & the waiting area was clean & nice with a TV & coffee. Thank you for taking care of my car!

Brian

Jun 27, 2015

I ordered a vehicle and it took quite a bit longer than expected,but Nancy kept me informed every step, Thank you Nancy

Dayna

Jun 25, 2015

Martin in service was very friendly as well as very knowledgeable. He listened to my concerns, provided options, and even when he suggested additional services and new tires, I did not feel pressured. He was helpful getting a rental car when services took longer than originally thought, and was concerned about my time and home obligations. I greatly appreciate his help and his straight-forwardness.

John

Jun 25, 2015

We were most pleased with our experience of purchasing our 2015 Suburban from Billy Paul at Titus Will in Olympia. We think this is about the 4th (or more)vehicle we have purchased through him. Bill went far beyond "the call of duty" to help us out in a very difficult time after having our 2015 suburban totaled.

Bryon

Jun 23, 2015

Misha (not sure of spelling) was very good to work with. She was very friendly, and she kept us informed before and after the service.

Adrianna

Jun 20, 2015

My service rep, Martin, has awesome customer service skills. Is very informative, promptly calls me back with info, and very helpful at giving me all my options. Ive had my new car in the shop a few times since Ive gotten it and am very happy with the repairs.

Stanley

Jun 19, 2015

It was a good experience, no hard sell tactics. The salesman, Tom Estep was friendly, helpful and easy to work with. Everyone we met that day was friendly and willing to help any way they could.

Glenn

Jun 18, 2015

Found out I have a lot of hidden repair costs on this used 2009 Silverado I bought from Titus-Will. Karen Karwal was my Service manager. She was very helpful. Also spoke with Nancy Hudepohl and Billy Paul in Sales. As always, the courtesy driver (Dan?) did a great job too.

Katharine

Jun 18, 2015

My suburban was taken care of in a timely manner. I was very impressed that they were able to get everything very efficiently. Martin did a great job keeping me informed along the way. Very satisfied.

Steve &Virginia

Jun 18, 2015

I am very sorry that I can not get my new GMC Yukon warranty service at my usual place in the Stadium district. I have no interest in taking the car to Olympia or to the dealer from whom I purchased the car but I will need to do something .

Howard

Jun 15, 2015

The shuttle bus service made the wait worthwhile; went to the mall and watched a movie. The service reps were fast and professional. The mechanic diagnosed the problems and got them fixed for me and that was awesome. Thanks for the great service!

Zabrina

Jun 11, 2015

We took our car in to have the ignition coils checked but found out later it needed a tune up and fuel injection cleaning! Luke and Rick were really great and I appreciate there friendly attitudes! They are both great!

Dee

Jun 10, 2015

This was my first visit to the service department First oil change. I had heard Saturdays are busy so I was there early, Actually before you opened. The young lady who met me was very pleasant. Offered coffee and said once they got the gates open she would get me signed in. All was done quickly and with a smile

Matthew

Jun 3, 2015

I wanted a truck, went and looked, saw, went home and thought about it, talked to accountant, researched on internet, called next day and then came in, worked out price, they found what I wanted and came back next day and pick up truck, worked good.

Sheri

Jun 3, 2015

This recent purchase is about the 5th consecutive vehicle I have purchased from Titus-Will Chevrolet Buick GMC Cadillac, and without question when I am in the market for the next one I will return. In every way the customer experience has always been exceptional!!!!!!

Jeremiah

Jun 2, 2015

The staff at Titus Will are professional, friendly, patient and accommodating. This purchase was our first experience with this dealership, it was also our first purchase of a GMC/Chevy product. We are so impressed with Titus Will, we will continue to do business with them in the future and refer family and friends. Thank you Titus Will!!

Julia

Jun 2, 2015

We are faithful titus-will customers because every time we purchase a vehicle there a customer service is excellent, the sales service excellent the finance people are excellent and even the service drive is excellent.

William

Jun 1, 2015

The gentleman that helped us Tom was amazing. He was very knowledgible and helpful. He spent alot of time with us and was very patient. We were very happy with his service.

C.J

May 31, 2015

Mesha took great care of my 80 something year old dad who has always been skeptical of dealerships. He's never had a newer car with electronics until recently, so he didn't know where to turn when his HHR had trouble. We appreciate the extra attention and are glad we don't have to worry about him being stranded along side the road anymore. Thanks for the kid-glove treatment!

Richard

May 31, 2015

Nancy is excellent in her interaction with customers. I had the chance to see her interact with several customers and in every circumstance, she is professional, friendly, and offers excellent service.

Shayne

May 31, 2015

This was the first time I have not had to wait one hour or longer for express lube. It was very much appreciated. I had almost given up hope of continuing my services if this was the same experience.

Juliann

May 30, 2015

I was very nice. Did not have to wait as long as they said. Lot of people waiting. Nice to know you open early.

Wade

May 30, 2015

Wow!! What a great buying experience with Nancy Hudepohl. My first new car purchase was a breeze with all her assistance. I will be recommend ING her and Titus- Will to my family and friends. Thanks again. Lovin my new Cruze!Wade Stedham

Kathleen

May 29, 2015

I never felt pressured to buy. Tony Stulken and his co-worker John were absolutely amazing. I've never had such a positive experience in buying a car than this one. Thank you Tony and John.I love my Encore!

Ed

May 26, 2015

Brian at the service desk is curteous, informative, thorough, professional, listens and responsive. I never see a mechanic or echnician. Brian is the face of your company when I come in for service. These qualities are critical and he delivers.

Julia

May 21, 2015

I had the best experience with Nancy of helping us find the right cars, Kevin helped me figure out the best move for me financially, and John help finalize everything when it came down to numbers, banks, dealer trading, etc. I could not be any more happy with this deal! Together, everyone I worked with gave me the best customer service experience and I will forever LOVE MY TITUS WILL!!!

Lauretta

May 16, 2015

I was pleased not only with the work done, but also with the kind and helpful that helped me. Laurie Padget

Thomasina

May 16, 2015

They took the time to go over everything and made sure I was good to go before I left the dealership. Very great experience! You won't want to go anywhere else!!

Richard

May 15, 2015

Your employees all strive to make a good experience for the customer. You have a great team at your dealership.

Sarah

May 15, 2015

so frustrating to have to wait so long just to check in... want to come in, check in, find out how long and plan accordingly

James

May 14, 2015

WOULD LIKE A CAR WASH AT THE DEALERSHIP. IT IS DIFFICULT FOR SENIORS TO GO ELSEWHERE TO GET TRUCK WASHED. WE LIVE EIGHTY MILES FROM YOU, AND NOT ALWAYS PRACTABLE TO WAIT AROUND. THANK YOU

Lester

May 14, 2015

I asked for my tire pressure to be set at 32 lbs, but some howthe Service Rep and Tech didn't get the message. My Tire pressure was not checked and reset to 32 lbs. I did not realize it until I checked at a later time and it was too late to go back and have it done... simple miscommunication I think....

Steven

May 12, 2015

Very much attention to detail and checked everything on the vehicle. The staff member who serviced my vehicle was friendly, courteous and knew exactly what he was doing and did so in a supremely professional manner. I was impressed and that is one of the resons I keep bringing my vehicle back to the dealership when it is time for a service. I have confidence that me and my vehicle will be taken of by knowledgable, professional and caring people. A great experience and I know I will have the same results in the future. Thank you, a super place to do business with.

Nathaniel

May 11, 2015

You failed to replace the old oil change window sticker with a new one however, the oil change monitor was set at 100%.

Leah

May 10, 2015

Karen is right on top of what ever my needs are when I come in. She answers my questions promptly and satisfactorily. The service is always in a timely fashion. The staff has always served with friendly smiles.Thank you T/W for keeping me on the road.

Myra

May 9, 2015

The service people repaired what really needed to be repaired and left the least urgent items to another time. This was very helpful with my budget. Karen is always a caring person and a blessing in my life.

Donald

May 8, 2015

The AWD function failed when I was at the beach in Ocean shores. No power was going to the rear wheels and I got stuck in the sand. There is nothing visual that tells me AWD is working now but I take them at their word it is repaired and I won't get stuck again.

Jovita

May 7, 2015

Brian was wonderful! He was able to explain to me what was going to happen and he also gave me some recommendations for better maintenance on my car. The shuttle service was great! The waiting area was clean and the TV program was great, I love to watch Live with Kelly and Michael. ;) I will definently recommend Titus Will to others. Good job!

Jamie

May 6, 2015

Been having recurring problems with my new car, it has been stressful and time consuming will all the appointments but the staff has been very kind and supportive. Thanks! I hope to get this fixed for good sometime soon.

Maralyn

May 6, 2015

Our experiences at Titus Will on Carriage Loop in Olympia have always been extremely pleasant and everyone is very helpful and courteous. Whatever need we have it is always a pleasure to deal with the staff - they are all excellent!!

Zabrina

May 6, 2015

I only take my chevy cobalt there for all my oil changes. I also just had my back breaks replaced which took longer than I thought but I love Jamie, Rick and Luke who is new was very nice! I recommend everyone to your dealership for service! You all are amazing!

James

May 5, 2015

Service writers were helpful and friendly, both upon arrival and departure. Car was a bit later than promised, but I wasn't concerned.

Carla

May 4, 2015

I needed my computer looked at, and while I was they re, they fixed recall item as well as fixed the computer issue that was on special warranty. I feel safer now driving my car.

Brent

May 2, 2015

We are repeat customers of Titus-Will having purchased trucks and new and used cars. Our recent purchase of a 2015 Chevrolet was a pleasant experience. Our salesman, Dave Fosse, was courteous and helpful, answering all of our questions and making helpful suggestions. Dave went out of his way to get us the best deal possible. Thank you, Titus-Will.

Debbie

May 2, 2015

Titus-Will of Olympia has the best staff hands down. Everyone is helpful and courteous. When ever there's an issue I am taken seriously and my problem is handled swiftly.

Jesse

May 2, 2015

Once again, Titus-Will provided an exceptional level of excellent customer service. I was getting new tires for my 2013 ZL1 Camaro, and even though the tire factory messed up the order twice, the team at Titus-Will did a great job straightening out the issue and getting my car finished.I'll always appreciate great service like that!

Robert

May 1, 2015

Friendly, helpful, accommodating, fair. What more could you ask? We love our new High Country. Sales rep Shannon was terrific as well as her manager and our business lady.

Donald

Apr 30, 2015

Very good experience as always. I buy from your dealership for two reasons. Great product and honest people with integrity. Mr. Bill Paul and Mr. Tad Orme. I trust them and your dealership to stand behind their/your product. You always have in the past I am hoping you will in the future. Without trust and integrity failure is certain in all things.

Katharine

Apr 30, 2015

Attendants are always friendly and do a thorough job; I do wish the vacuum service included the trunk portion of a SUV.

Kenneth

Apr 30, 2015

I was able to drive right in...NOW where else can you do that and get serviced within minutes after you arrive. The young fella at the window was GREAT....very friendly and listen to my stories...my son doesnt even do that (Im 63). I highly recommend Titus-Will always.

Carie E.

Apr 28, 2015

I love knowing the approximant time of the wait. We are greeted by the most friendly woman, the mechanics are knowledgeable and work hard at getting us out the for without composing the service.

Kevin

Apr 26, 2015

My family has a long history of dealing with your dealership and we've never been disappointed. From the freedom of the first test drive to the final signing of the papers the staff was informative, professional and always patient and helpful. I appreciated Nancy Hudepohl and all her assistance; she listened to what I said and what I wanted AND then she went out and found it for me!

Carl

Apr 24, 2015

Have been dealing with your service department for over a year with various problems since purchasing my 2011 LaCrouse in March 2014. Problems were anticipated by me as the vehicle was owned by an elderly gentlemen (so I was told) and the vehicle only had 14,000 miles on it. As the vehicle must have sat unused during that 3 years, I expected problems and your service department has been handling it.

Cathy

Apr 24, 2015

The service visit turned out just fine. Our sales experience was the worst and we really don't like doing business with T-W. We go there because of the lifetime oil changes and it is the only GM dealer in driving distance. If there was another dealer, we would go to that dealer.

Nathaniel

Apr 24, 2015

Brad was fantastic and made my wife and I feel very comfortable throughout the process. No pressure and listened to our needs.

Thomas

Apr 24, 2015

I have purchased many vehicles from Titus-Will and have no regrets. I will continue to support your dealership as well as the rest of my family. I just accompanied my daughter and her husband when they purchased two vehicles.

Vera

Apr 24, 2015

I took the car in for an important recall fix. Mischa, the service mgr. heard a noise in the engine that I was not even aware of and had the mechanic investigate it. It was a problem with the timing chains and they repaired that too -- covered under warranty.

Carl

Apr 23, 2015

DISAPPOINTED WITH RESULTS OF MAKING APPOINTMENT THEN WHEN I ARRIVE NO RECORD OF MY APPOINTMENT CAN BE FOUND. ITS SUGGESTED THAT I JUST USE THE NON-APPOINTMENT QUICK LUBE. I'VE USED IT BEFORE AND DO'NT LIKE IT BECAUSE OF THE LONG LINES AND WAIT TIMES. I SUGGESTED TO MY WIFE SHE MIGHT TRY THE NON-APPOINTMENT QUICK LUBE, AND SHE DID. AGAIN VERY LONG WAIT TIME.WHEN AN APPOINTMENT IS MADE AND I SET THAT TIME ASIDE, ONE SHOULD EXPECT THE APPOINTMENT IS IN PLACE.

David

Apr 23, 2015

I have purchased 3 vehicles from Titus Will of Olympia (Chevy, Gmc) I directly attribute my dealings with Titus Will to Renee. The relationship she personally built with me, first in the service department then in the speedy lube operation, created a foundation of trust that I have been able to extend to the whole dealership. This is not light praise. I am 57 years old and this is the first dealership that has ever earned my trust. I would never in the past take my vehicle to a dealership for service unless I was forced to. I have enjoyed my dealings with your sales people, managers, mechanics, and various staff. They all reflect the friendly, honest, get it done attitude I first experienced with Renee. Her staff reflect her and remember me and my various vehicles :) Renee is my go to person and Titus Will is my go to dealer.

Donald

Apr 21, 2015

Mark, The Corvette technician did an outstanding job working on my Corvette as well as explaining why the service he recommended was needed. Misha also did a great job checking me in for service and provided a detailed cost of the service. Thanks, Don

Joseph

Apr 19, 2015

I came in at around 10:00 a.m. and there were about 8 vehicles ahead of me. The female employee who waited on me let me know that the wait would be between 1 to 2 hours. I asked her recommendation, and she said to come back between 5 to 7 p.m. Best advice ever, came back at 5 p.m., 10 min. wait, got right in for the oil change.

Robert

Apr 18, 2015

Gery the sales lady was very professional, diligent and did an outstanding during the sale. I didn't feel any pressure and she did a great job explaining all sale details. I will purchase another vehicle from her in the future without a doubt. She is a leader.

Judith

Apr 17, 2015

From the minute I arrived until the minute I left I was treated with kindness and respect. John and Tony answered all of my questions and made me feel right at home.

George

Apr 14, 2015

Once again we had an excellent experience with the Titus Will service depart- - due mainly to service consultant Karen Karwal. Karen is extremely pleasant and helpful. It is a real pleasure to deal with Karen. Karen makes a visit to the service department an excellent experience. We are also very pleased with the work performed by the service techs.

Sam

Apr 14, 2015

Service was excellent and the staff was friendly, Meisha was very helpful with all the information that I needed. If I had one complaint it would be about the training of the service team when it applies to some basic vehicle functions. Such as in my vehicle's case, being able to find and use the hidden key release button as the interlock was having a malfunction and not automatically releasing it.

Cheri

Apr 12, 2015

unbelievable wait time. I talked to the attendant and he said some days people can wait for 3 hours!!! While I was in line 2 cars backed out and drove away.

David

Apr 11, 2015

Lines are longer than in the past years, taking more time, i.e., not too speedy. The employees are working fast and hard, so it must be great business! The service is tops!

Francis

Apr 5, 2015

i have purchased 3 new vehicles in my lifetime and i have never had such a wonderful and speedy experience. The salesman was phenomenal at his job! Extremely knowledgeable, professional and understanding of customer needs. I grew up in a Ford family but have converted to the better side known as Chevrolet.

Gary

Apr 4, 2015

Wait times for SpeedyLube are starting to get long. I came at mid-day on Friday, and there was over an hour wait. I came back later at about 5:00 PM, and the wait time was about 45 minutes. There were only 2 bays open for oil changes. You should consider opening up a 3rd bay.

Jeri

Apr 3, 2015

Very nice to work with. I didn't feel a hard sales pitch, just that the team wanted to make me happy. The thorough explanation given by my sales person of the vehicle's capabilities was much appreciated! Thank you.

David

Apr 2, 2015

Service Personnel were very professional. Was kept informed of the Condition and status of needed repairs. A new engine was installed in my 2012 Terrain and is running perfectly. Engine compartment look as if it just rolled off the assembly line floor. Repair Technician should be commended for his diagnostics abilities and mechanical & technical competence.

Jim

Apr 2, 2015

Used the Speedylube (often do). The wait was longer than previous but it is indicative of a successful business that it becomes busier as word gets out. We arrived about 12:15 and the attendant said the wait would be about 2 hours because of the cars ahead of us and that if we came back about 2:30 the wait would be probably shorter. We came back and the line was the same 2 hour wait. No complaints because I know you plan to open more bays and it shows that what you are doing is popular.

Bryon

Apr 1, 2015

We worked with Nancy for the past two months looking, and trying to decide what best fit our needs. She was informative and patient. It was pleasant working with her. The only negative I can mention is that I thought the truck should have been cleaned a little better before we took delivery. There was some film from the protective plastic and a few other marks on it. But overall it was a good experience.

Daniel

Apr 1, 2015

My experience was excellent. I just wish I could have got a tow package, maybe next time. Thanks for the great customer service.

Larry

Apr 1, 2015

Great team to work with from the manager to the sales women. thank you both. I will send all my friends to you.

Tanya

Apr 1, 2015

I wasn't scheduled to have my car in, but I called in the morning explaining our problem and our car was worked into the daily schedule and it was ready to be picked up right before I got off work. The shuttle was quick and the driver was also very professional.

Gerald

Mar 31, 2015

They(the technicians) did the best they could as (usual), after a long wait ,explained as a "system glitch "turning a 15 min. oil change into a 1 1/2 hour svc. They also pointed out the fact that the 2 filters they replaced had not been replaced, when I got the car, 10/31/2014, a few days after purchasing it from your dealership. As I had the available funds at the time, all was covered, "lifetime oil change" paid at the time I purchased the car, and filters paid for at the svc..........

Sofala

Mar 29, 2015

I always like the service you provide there,the speedy oil crew do there job well,friendly n stuff,keep up the good work,im a chevy believer,soon i'm gona need to upgrade

Jimmy

Mar 28, 2015

I was required to wait a week for an appointment. Then I was required to bring it in for a early 8:30 am appt. However I it was not ready until 3:30 that afternoon. Why have such a early appointment if they are not going to be attentive to my needs. This was at the most a 2 hr fix

Carl

Mar 27, 2015

Having a problem with a slight oil leak around the oil filter. They have been keeping a eye on it and I too have been keeping a eye on it, and after this oil change if it continues, I'm sure they will find a solution and and finally solve it.

James

Mar 27, 2015

We were treated very nicely at the dealership and the staff did a superb job of getting the work done in a speedy manner. The time estimate turned out to our advantage and we did appreciate all of the work.

Joyce

Mar 27, 2015

I had stayed away from your dealership because a few people told me that your staff wasn't very friendly. But after my visit, I couldn't disagree more! Very, very nice helpful people and I will continue to bring my car to you for service.

Adrienne

Mar 26, 2015

I don't have a lot of free time so I found what I wanted online. The next morning I recieved a phone call from the dealership. Long story short, everything was set up for me so that when I got there in the morning all I had to do was sign the paperwork.

John

Mar 26, 2015

I really enjoy bringing my vehicles in to Titus Will. All of the service people remember who I am and give my wife and I personalized care. I'm sure they see many people each day but they make each visit for us unique.

Carl

Mar 24, 2015

The sunroof on my truck leaked during 2 days of continuous rain over the week end and I was able to bring it in first thing Monday AM and the problem was taken care of in a very timely manner. One day after the part was ordered, the truck was ready to be picked up:)

Dorothy

Mar 23, 2015

they had my car out in less time than the time first stated to me when I made the appointment. Very courteous people. thanks for such good service. Mrs. V

Malia

Mar 22, 2015

Friendly, quick, and efficient. TitusWill dealership and our dealer had worked within our needs to get the vehicle we wanted, at a time that was convenient for us. Although they did not have the vehicle we wanted in stock at the time; they took the time to be sure we got what we wanted.

William

Mar 22, 2015

Martin Crabtree was my Service Consultant and he was AWESOME although I was there on 2 recall fixes he let me know that there were more than the 2 and he quickly ordered the parts for the those. He is very personable and friendly.

Justin

Mar 19, 2015

My wife and I came looking for a replacement for her 2013 Impala that was totalled. From the first contact with the sales person, it seemed that we were in good hands. We were looking for a used Chevy Cruze, but there was limited inventory throughout the dealer's network. They offered us a new Cruze, which was a little more than we were looking to spend, but it fit the rest of the criteria we had given them. As the lot attendant pulled the car up, a crowd of salesmen formed around it. The car had been damaged in shipping. In short order, a different car with similar features was located and brought up for us to test drive. We decided it was perfect and proceeded with the buying process. Long story short, the experience was great. The friendly and helpful staff was quite the opposite of what you would expect based on typical dealership stereotypes. They all went above and beyond to make sure we were happy. I would definitely buy another car from Titus Will and would send any family or friends their way as well. The slogan is correct. I love my Titus Will.

Carlton

Mar 12, 2015

Again, we have always had excellent service in our dealings with Titus Will and will continue our relationship in the future.:)

Ed

Mar 12, 2015

It was the 30,000 mile scheduled maintenance. Particularly liked the shuttle service and the fact that the cost of the visit was less than the initial quote. My car ran great before I came in and after I left...even a bit smoother acceleration. A free car wash was thrown in and my next service needs were explained and given to me. The front desk person returning my car to me was very well informed and responsive to my questions. Now if you could only deliver this level of service for about 25% less.

William

Mar 12, 2015

I thought the wait was rather long for just an oil change but I do realize that it is a popular service that may at times require a bit longer wait.

Timothy

Mar 6, 2015

Billy Paul (sales) and Karen (service) were very helpful and were wonderful assisting me with my sales and service needs. They are truly assets to your dealership.

Paul

Mar 4, 2015

I worked with Thad London to purchase the Chevy Silverado 1500 LT Plus. Thad was great about answering all of my questions even on his days off. He did not make me feel pressured to buy the vehicle and he made the overall experience a pleasant one.

Preston

Mar 4, 2015

Both Jim my sales rep and John the sales manager were exceptional. John took the time to explain in detail the value of my trade and the real world numbers presented. Both answered all my questions and for the first time in a long time I left the dealership feeling like I got a fair deal and had a great buying experience. Jim gave me a tour, spent the time to explain all the features of my new truck, and made sure I had every question answered prior to thanking me for my business. Titus-Will we be the only dealership I will use on future purchases.

Anthony

Mar 3, 2015

I felt that I had an excellent experience at the Dealership. Billy Paul was very helpful in explaining all the options of the car and I felt no pressure to buy and believe that I received a decent price for the automobile.

John

Mar 1, 2015

Our salesman, Brad Skramstad, went above and beyond to ensure that my wife was at ease and had all her questions answered thru out the entire process of looking at the different vehicles, options, etc so that we would be satisfied with our purchase and that it would fit our needs. Also, Sandra from finance was very friendly and professional while going of the final documents.

Blaine

Feb 28, 2015

Service rep (Karen I think her name was) really went above and beyond to help . I actually left in a better mood than when I came in!

Sherri

Feb 24, 2015

I was originally told it would be 1.5-2 hour wait for my service but was pleasantly surprised that it was completed in a little over an hour. The staff was very friendly which is always a plus!

Elizabeth

Feb 23, 2015

I brought my vehicle in for an oil change. Every staff member I spoke with was smiling and uber respectful. I could stay in my vehicle which easier since I had my young children with me. Thank you for making a task as routine as an oil change a pleasant experience!

Richard

Feb 23, 2015

Staff were friendly, courteous and professional. They made the visit a pleasant as possible. The quick lube service is a great idea.

Michael

Feb 20, 2015

The folks in the service department are always cheerful and helpful and make the visit enjoyable. We bought the car from another dealership and Titus-Will took care of 4 recalls, and a major warranty issue that would have cost us a lot of money if not addressed. Thank you Titus-Will!

Robin

Feb 20, 2015

Martin was wonderful to work with. His customer service was outstanding!! My car was serviced in a timely manner. I will bring my vehicle back for the next service especially working with Martin!!

Gary

Feb 19, 2015

While there were five cars ahead of mine, the wait was not very long. But, once inside it seemed that there were a lot of employees just milling around, either with nothing to do or not sure of what to do. The service was excellent so perhaps it just seemed disorganized.

Gerald

Feb 18, 2015

The staff were very professional and courteous. Very nice dealership. We will be repeat customers. We have bought multiple cars at this dealership and have always been pleased with the service

Lena

Feb 18, 2015

I was a little frustrated with having to wait to check in while the two ladies behind the counter went and picked out the donuts they wanted for breakfast (there were only two of us in the service area and we both felt as though they could have waited until they helped us), but was impressed with the check out service provided by the dark haired gentleman in the afternoon.

Julie

Feb 11, 2015

Prompt, courteous service. I have purchased a number of vehicles from Titus-Will over the past few years. Even though there are a number of dealerships between the town where I live and Olympia I wouldn't consider going anywhere else.

Nadine

Feb 10, 2015

Everyone is always very courteous and helpful and they explain everything to me. They are not pushy about doingextra things, and always leave the decision up to me.

Scott

Feb 10, 2015

Robert fabbri and the team took very good care of us - we appreciate all the help. The truck is fantastic and we are very satisfied with it. Thanks and we will definitely recommend titus will and Chevy to family and friends

Cheryl

Feb 6, 2015

I have very poor credit and Eric was able to get me into a new car I could afford and helped to obtain credit for me. I was not pushed into anything and everything was explained fully to me.

Mark

Feb 6, 2015

Titus Will has always been friendly, professional and looking out for the customers best interest regarding the vehicle service. I would definitely recommend Titus Will to anyone servicing a vehicle.

Steve

Feb 6, 2015

This is my first vehicle purchase with Titus-Will and the oil change on 2/5/15 was my first occasion to take advantage of the free service. I would like to compliment your entire staff involved in my service. From start to finish they were courteous and gentle with my vehicle which I consider my dream car. I especially enjoyed talking with the woman who checked me in asking me "Have we seen her before?" and "Is she running ok for you?". The entire experience was definitely a positive one and I would recommend Titus-Will simply on the customer service I received during my free oil change.

Eve

Feb 5, 2015

As always before, my service at the Service Department located in Tacoma Stadium District was excellent. I have counted on them to keep my older Chevy Astrovan in top shape. Thank You for that!

Rod

Feb 4, 2015

Already recommended service. I like the idea that no one tries to pressure you into purchasing a service. They just tell it like it is and leave the decision to you.

Eric

Feb 3, 2015

My sales rep was great. She (Nancy) was very helpful and made my experience easy. I would come back to her in the future and reccomend her to everyone!

Arlene

Jan 30, 2015

The only reason I didn't give the highest rating is that I think you need to expand your number of bays or build another facility at a different location. The people are excellent, but the wait it WAY TOO LONG!! Before you did all of your advertising, the waits were doable, but over 1 1/2 hours - 2 hours is too long.

Rebecca

Jan 30, 2015

The actual service was good. However, they tried to charge us when I have life time oil changes. Very disappointing.

Mary

Jan 27, 2015

Staff was awesome and the car is all better now thank you for always providing me with perfect customer service and friendly smiles...

Peter & Eleanor

Jan 23, 2015

We called Brian for an appointment to have our Blazer checked on it's cooling system and he was kind enough to set us up, saw it was done when we went in, and treated us as special people. We are elderly and appreciate kindness.

Sherry

Jan 23, 2015

my car was in for a recall and the personnel were very pleasant and answered all my questions. My career was in customer service and sales so I appreciate the ease in which the employees handled my situation.

Janet

Jan 21, 2015

Fast, friendly, service... excellent experience every time !! Bought my car there using USAA Buying Program. Love my Malibu LTZ, especially the 'heated seats'. Service has been excellent since I bought it... great friendly place to visit and get help or service.

Daniel

Jan 15, 2015

This is my third purchase with Titus Will in Olympia. I am happy with service and salesmanship. Kept me informed of inventory.

Connie

Jan 13, 2015

Our experience could not have been better. Nancy answered all our questions and tended to everything we asked of her very quickly which we greatly appreciated.

Elisia

Jan 13, 2015

New customer recently relocated from San Antonio. Karen assigned as my service advisor, she was awesome. Very attentive. I was Leary at first coming from a dedicated Cadillac dealership to a combined dealership. Had 20 years with Cadillac dealership and have come accustomed to Cadillac service of excellence. Karen made the transition very easy thank you

Carol

Jan 10, 2015

Roger was very helpful and Jon got us a deal we could not refuse. Thanks for the great experience. We will return Linda even found us a better interest rate thane had in our pre-approval

Michael

Jan 9, 2015

Service advisor Karen is always very attentive to the service needs of my vehicle in a very professional and helpful way.

Michael

Jan 8, 2015

Again I was treated as a KING. All the employees were very courteous and performed their jobs with excellence. I will always come back.

Michele

Jan 8, 2015

It is always a very pleasant experience when I visit Titus Will for any reason. Everyone is courteous and knowledgeable and they all do a great job of customer service.

Vickie

Jan 8, 2015

We brought in our 2012 GMC Terrain for service. The power steering was not working. Karen at the service department is wonderful! She got us in right away and kept us updated on the Terrain. While the Terrain was in the shop, Eric, our favorite salesman (4th vehicle purchase from Eric), assisted us in purchasing a new 2015 GMC Acadia.

Andrew

Jan 7, 2015

We have always had good experiences with Titus Will and have recommended this establishment on a few occasions over the years. Very Professional!

Doreen

Jan 7, 2015

When I brought my vehicle in for its first oil change, the staff demonstrated amazing customer service. Not only were they friendly but they also treated me with the utmost respect. It was refreshing to experience such a considerate and helpful team.

Frank

Jan 7, 2015

We recently moved to the Olympia area and I was quite impressed by the friendly demeanor of the staff and their fair and equitable treatment of our maintenance requirements. It reminded me of small town service! Thank you.

James

Jan 7, 2015

I had two "recall" visits scheduled, and on each occasion, they did the work rather quickly, and got me on my way.

Maria

Jan 7, 2015

oil change. good job. notified me of a potential issue and I was able to get it checked out. Thank you

Alexis

Jan 6, 2015

Jim lewis made buying a car fun and easy! He bent over backwards to help me find a car! He has been the best car guy I've worked with!

Christian

Jan 6, 2015

Professional, friendly and prompt buying experience. Brady, Brad and Kevin provided exceptional sales service. Very pleased with this transaction. The folks in the finance office were also professional and knowledgable. It was nice to be able to work with a home-town dealership like Titus-Will!

Marilyn

Dec 31, 2014

The dealership was not very prompt in returning our calls for performing recall repairs. We were required to call the dealership numerous times over several months to be able to have the repairs made.

Elizabeth

Dec 28, 2014

Love the fact that I did not feel pressured by anyone and the whole process was quick , simple and relaxed.

Mari

Dec 27, 2014

Very good experience. The salesman billy Paul was very helpful and did everything he could to get us into the vehicle we wanted at the process wanted.

James

Dec 26, 2014

Friendly faces, friendly people, very accommodating to my needs. It is so nice knowing that I don't have to worry about my vehicle once I drop it off. I always pick it up in better condition than when I left it!

M

Dec 24, 2014

I have been a longtime customer; was in for an oil change, they recommended a new cabin filter. When told how much it was I scoffed a bit at the cost/installation cost and the dealership refunded me the install cost....well done!

Michael

Dec 24, 2014

Work performed by Hunter was professional and courteous. As requested, he took care of a small matter above and beyond that which was required. Many thanks.

Tarimah

Dec 24, 2014

I thought Dave Foss was excellent. However there was one issue. Before I arrived at the dealership Dave quoted me a price of the car and because of my Costco membership I'd be receiving a gift card to Costco. Once I arrived the car price changed and then I no longer qualified for the Costco rebate either. You all may call that salesmanship but I was taken aback by the change.This is my second car I've purchased with Dave and this was just an okay experience. Luckily I love GM cars and was happy with the product.Thanks Corey Williams

Donna

Dec 22, 2014

My advisor was friendly and let me know about recommended work without being pushy. The work was done quickly while I waited.

Larry

Dec 22, 2014

Dave Foss did not try to oversell us or push us into buying. After listening to us he presented an offer that he thought we would accept - and we did. No hassle. Best experience we've ever had.

Macarthur

Dec 22, 2014

Tom, the dealership salesman, was prepared for me when I arrived. The car that we discussed was ready for test driving. Never have I had that happen before. That made my visit a rewarding one. He understood my goals and took the time ensure they were met. Again, excellent salesmanship. This is the second car I bought here because of the professionalism that your staff displayed toward me, but the last visit was the best to date. Thanks Titus-Will.

Jeff

Dec 20, 2014

My tires got overinflated. Recommended is 30 psi, the were inflated to almost 40 psi. I caught it and let some of the air out. Everything else was great.

Kenneth

Dec 20, 2014

I recently had my 2013 Cadillac ATS in for recalls...this made me nervous, this car has never been out of my sight and has 481 original miles on it plus has never been in rain. Once I got to service and met NICK I started to feel more comfortable, by the time I left I knew the car was in good hands. Once I got the car back Nick walked me around the car to inspect it....it was perfect like the day I brought it in. Thanks Nick and all you service folks for understanding a nutty guy and his pride and joy my Titus-Will Cad.

Kevin

Dec 18, 2014

My sales person, Nancy, was very informative and helpful without being pushy and was a pleasure to work with. She really seemed to know the automobile and I would highly recommend her to my friends.

Grant

Dec 16, 2014

Everyone and everything was great except that we could never get the GM Connects website to work showing the current status of our order. We kept following the registration and use directions, and kept getting "file not found" message. So we had to keep bugging our salesman to update us on status rather than doing this at our own convenience.

Judy

Dec 14, 2014

Great, the paperwork needs to be streamlined, all day to 10:30 am to 3:30 pm is too long. Picking out the car and deciding to buy it took an our the rest was all paperwork and waiting.

David

Dec 12, 2014

Exceptional dealership. As military customer I've had opportunity to experience many dealerships and Titus-Will tops them all. Two highly professional employees of TW have provided the best customer service over two vehicle purchases and keep me coming back... Mr. Billy Paul (sales) and Karen (service). This dealership will not push you into something you don't want or need... Great organization with customer-first attitude.

Tracy

Dec 12, 2014

My husband and I both agree we will only buy cars from Tittus-Wil GMC in Oylmia we were treated like family. All of the staff went out of their way to make sure we were comfortable. We are Tittus-Will customers for life!

Ed

Dec 11, 2014

The service was exceptionally friendly, courteous, and thorough. This weekend's service staff seemed less knowledgable about my LaCrosse regarding how to use the car's features to put the right amount of air in the tires and what the standard practice that I inquired about was for rotating the tires. They said observable wear rather than every other oil change visit. I accepted their opinion with mild regret and did not challenge it. The intake process upon arrival was courteous, friendly, and thorough. You are still better than the competition, regardless of one or two minor irrregularities.Merry Christmas!

Steve

Dec 11, 2014

The oil change service has become so popular, and combined with the free pull change for life program has made it very crowded. I hope expansion is on the horizon.

Bob

Dec 10, 2014

You really do a good job, but the last two times I have got my oil changed it was a quart low. When I came in I mentioned this but when I checked it the same day guess what yep a quart low. Oh well the coffee is still good.

Gary

Dec 8, 2014

Titus Will's Chevrolet dealership is always prompt and delivery time for the vehicle is normally quite accurate. The shuttle is also very convenient.

Gail

Dec 7, 2014

Dave Foss is a very knowledgeable and professional sales representative for Titus Will. Dave's drive to find the right car for our needs and wants made the experience very enjoyable.The atmosphere at Titus Will was very plesant.

Allen

Dec 5, 2014

I purchased my vehicle 1 year ago now and have had nothing but excellent service and a great GM product. My vehicle is a diesel p/u with lifetime oil changes and its really true, they have not charge me a dime. Their service Department is super efficient. I would HIGHLY recommend Titus Will to anybody.

Mark

Dec 5, 2014

The service tech was knowledgable about GM's relatively new and unique vehicle (Volt). He took the extra time and effort to understand the problem and provide me information. Titus-Will Chevrolet appears to be a leader in supporting the Chevrolet Volt. They should be a model for other dealerships in both sales and service for the Chevrolet Volt.

Michael

Dec 5, 2014

Stopped in to have an inspection after an encounter with a chunk of ice on I-5. Not only did the crew at your Speedy Lube do an inspection, also checked and topped off fluids, tire pressure, etc. Also took the opportunity to install a new cabin air cleaner and wiper blades. In and out in less than 20 minutes. Excellent service as always.

David

Dec 1, 2014

I have been coming to this location (Division Street in Tacoma) since it was Walker Chevrolet. Rick and his team have always taken good care of my vehicles, and I am glad that they now have a place in the Titus Will organization. On this visit, the gentleman working the service counter (I don't have his name handy) discovered nails in two of my tires and patched the leaking one gratis. It's little touches like this that keep me coming back.

Deborah

Dec 1, 2014

Everyone was very friendly and my car was taken in without waiting at the appointment time. I was given an estimation of time of 1-1/2 to 2 hours and it was ready in an hour! Nice job!

Penny

Dec 1, 2014

Roger was excellent. He took the time to help me pick the right vehicle. We spent a lot of time trying to find the best options for my needs and budget.

Gail

Nov 29, 2014

We really appreciated the time spent by Sales Associate Dave Foss in trying to solve our immediate needs. Dave is an excellent representative of your dealership. All folks we dealt with were professional and very respectful.

Mervin

Nov 29, 2014

We had excellent service. Karen is so efficient and friendly she makes the process seamless. We appreciate her coordinating our service and rental car . The service department has done a very good job too.

Jean

Nov 27, 2014

When I pulled in to the service department, staff was prompt in processing my paperwork. I was in and out by 5 mins

Willard

Nov 27, 2014

Quick service - finished about two hours earlier then promised!! Friendly courteous service personnel. Always enjoy bringing my vehicle to Titus-Will for service.

Thuysank

Nov 26, 2014

The experience at the dealership was good. I did use the shuttle service and maybe that can be extended. I'm a service member working on JBLM. The shuttle service could not go beyond ten miles so I had to find a way to get to work and back to the dealership while my vehicle was being serviced.

Micheal

Nov 24, 2014

Our sales person, Bob Fabbri was wonderful to work with and also Jon Land. I'm not sure Jon's title but he did a great job helping to secure our discounts and put our deal together. This was by far the smoothest car buying experience we have had and we won't forget it.

Craig

Nov 21, 2014

SRX recall plus 40 K service - in and out in less than 3 hour - service with a smile.

Howard

Nov 19, 2014

The service on my Tahoe and Pickup is always excellent and professional. Last visit the pickup had a leak under the dash, was repaired and ready by 2 PM same day, Great service, great staff .

Nancy

Nov 19, 2014

I appreciated having a specific appointment time and the fact that when you said two hours, it really was ready in two hours! Kudos!

Ruben

Nov 19, 2014

The service was excellent and thorough, I was preparing for a road trip and they touched on all of my concerns with out me even asking. - Thank you!

Tristan

Nov 18, 2014

I was impressed with the specific knowledge of the staff as the vehicle is a cruz diesel. I asked very pertinent questions and they had the knowledge off the top of their heads.

Asolupe

Nov 17, 2014

Geli and her boss was so helpful and honest. Really love the service and the way they made me feel. I'm a stubborn person when dealing with dealership but they never made feel any kind if way. I was greeted and felt welcome at the dealership. They never pushed me to make quick decision but they helped me understand everything I needed to know. All my questions were answered! First dealership that I can honestly say that I would send everybody I know for a purchase. Thank you so much!!!

Koral

Nov 17, 2014

Very kind, very friendly, knowledgable, no-pressure sales staff. Titus Will is where I will go in the future for any auto purchases.

James

Nov 15, 2014

Service and repair took an unreasonable time, between waiting for approval under warranty, waiting for parts, being sent home, to only have to return the next day. But with that being said, the service time was amazing and helpful and Meisiha Malmer should get Employee of the month for her care of me and my situation. She absolutely went above and beyond the call of duty to help me.

Richard

Nov 14, 2014

I really liked the speed of my repair and the shuttle service which I didn't need because the repair was done do fast.

Blase

Nov 12, 2014

Got there at 8 a.m. got helped immediately. Got help deciding which tires to purchase. Van waited for me to finish and took me to my work. Great service. Tires are just what I wanted.

Suzanne

Nov 12, 2014

I was initially greeted by a very friendly blonde gal with pigtails. She looked as if she was ready to go skiing. She set me up for the visit in no time while checking all the lights and mileage and providing me with a future date of return service decal for m window. She was delightful. My wait was relatively short and then an entourage of pleasant young men waved me to their garage space and converged on my car simultaneously. They performed all the needed maintenance and oil change work in 15 min or so. I asked one young man to switch out my ignition key holders with the smaller key loops provided by GM (because of the recent recall) and because I did not have the finger dexterity to do myself and he performed it with no questions asked. A female advisor explained to me that a cabin filter was in need of change and was covered under warranty. She also reminded me to set up service with the Service dept due to the recent recall. I left feeling like I received great value for my visit plus a car wash. Thank you for creating such a great program for my car. I tried to give a tip to the advisor but she would not take it because it was against policy. I appreciated their attention to details and the camaraderie that the entire team of staff demonstrated. They were all jovial, kind and seemed to really enjoy working together. Great job!

Elizabeth

Nov 11, 2014

I recently took my Buick Lucerne to Titus Will for a 30,000 check. Everything was okay. Three days later the brake light and traffic control light would come on while I was driving - took it back to the shop and was informed it was the master cylinder. Many Kudos to Meisha Malmer who took extra steps and made the impossible work for me. She arranged for a rental car, kept me informed of the status and progress - an outstanding customer service!

Shannon

Nov 10, 2014

I had an hour wait to get my car serviced. That is a long time to sit in a car. There should have been staff to open another bay or two. That is my only complaint.

Dennis

Nov 9, 2014

Another great experience at Titus-Will!! The only question we have is: Are the Techs suppose to check our tire pressure? We believe they missed this process, when we were in for our 2012 Cruze's regular service.

Manly

Nov 9, 2014

All that I had done this time was a lube job and oil change. I had a long wait in the waiting room as there was a lot of people ahead of me. Then had a wait while they changed and lubed the rear end and front wheel drive.

Howard

Nov 8, 2014

I take my Tahoe for all my vehicle needs to Titus Will. Would not consider any place else. The service is excellent and the employees are a great professional team and always friendly.

Joseph

Nov 7, 2014

The BEST service experience I ever had! Everyone was very professional and respectful. Always asking if there was anything else I needed. Always explaining what they were doing and how long it would take. Thanks!!

Stan

Nov 7, 2014

the girl checking folks in for oil change was outstanding. very friendly and helpful. great customer rep for your company.

Leah

Nov 6, 2014

For several years I have had an excellent relationship with Titus-Will. This time was right up there, top notch service as always. Plan on several more years of doing business with all the fine people there. Definitely Excellent in every way!!!

Robert

Nov 6, 2014

A young fellow named Jimmy came to my pickup and went right to work replacing my headlight. It took 20 minutes at the most. My wife had made phone calls, and a young lady, Taylor, took needed info when I arrived. All in all, the help was as good as it gets. Thank you again.

Charmaine

Nov 2, 2014

Karen in the service dept was extremely helpful, as always.She continues to always go above and beyond to assist us and meet all of our needs and expectations.

Dianne

Nov 2, 2014

Our salesman(Eric Putvin) was very, very good. Answered all our questions and was very knowledgeable. Great guy to work with. (gave him a 10 star rating)

Mark

Nov 2, 2014

Good people, easy to talk to, but they cannot make body panel waves magically disappear. My drivers door should not have passed factory quality control.

Betty

Nov 1, 2014

I had to bring our new 2014 Cadillac SRX in for a recall. The customer service was amazing and the maintenance was very quick. I left a very happy customer.

Bobbie

Nov 1, 2014

Very friendly, knowledgable, not pushy, did everything to make my buying experience a great one. Tom Estep was wonderful to work with.

Cheryl

Nov 1, 2014

We live in Aberdeen WA, and deal with five star Chevrolet. After stopping by your dealership and having my GMC duramax diesel, serviced there for the first time. I was very pleased with the cleanliness of both the shop and employees along with the work that they performed on my 2012 truck. I guarantee we will be back. back and back Great service and friendly staff.

Connie

Oct 31, 2014

It was very positive. Everyone was very friendly and helpful.They answered all of our questions and made us feel comfortable with our choice.We have purchased other GM vehicles from Dave in the past and knew we could trust him.We particularly like the complimentary oil changes that Titus-Will offers for the duration of time that we own our new car.We are excited to once again be a GM car owner.

Gerald

Oct 31, 2014

always the best, I traded in my car right after it was serviced, wish I had known the cost of the two filters I replaced, I would have held off on the replacement

Joseph

Oct 30, 2014

Very organized, took less than an hour, about 40 minutes! The female, don't know her name, who checked me in had a great smile, very polite! A big thank you to her! It was one of the best oil changes I've had, look forward to my future visits! Keep up the good work, very professional team! Thanks much, Joe

Leah

Oct 29, 2014

Nancy was a gem to work with. She is a delightful positive lady. Her eagerness to get me the exact automobile I was looking for was super. Within a very short time she had the vehicle on the lot and ready for my test drive. She was very patient with me as my schedule kept interrupting our time together. She understood my need for a quick transaction and made it possible. Nancy took the time to share her knowledge of the vehicle and put me at ease showing me all the new equipment I was apprehensive to utilize on my beautiful 2014 Impala. I was pleased at the steps she took to get the finances in line with what I had available to make the purchase. What a joy to work with a saleslady that made me laugh and could take my quips and fun comments. Nancy is A - number 1 in my book.

Nancy

Oct 29, 2014

I can't remember the name of the gal that worked with me but she was awesome! She called and kept me informed as to what was happening and also got me a loaner car. She was really great. And my truck is running much better. Thx

Angkor

Oct 28, 2014

I just came in for a rear break-light that went out. Tho I had to wait almost an hour to get it fixed, it was okay because I was off anyway and needed to head to the mall. My car was vacuumed so that saved me the time to do that! Everyone was very welcoming and friendly. Great job again folks!

Luke

Oct 28, 2014

Exceptional from start to finish. Communication, service, and everything else was more than I expected from just an oil change.

D Randall

Oct 27, 2014

Had some warranty work done on my new Corvette. Was done quickly, on time, and at no charge. Very happy with the service.

Gregory

Oct 24, 2014

This dealership has actually won me over after having 2 very bad experiences at other places. I have become a loyal customer!

Fredrick

Oct 23, 2014

From beginning to end the best purchase experience my wife and I have ever had. Above and beyond ALL of our expectations. Mr. Paul continues to maintain his high standards in my eyes.

Bruce

Oct 22, 2014

My experience was very good, I will return for my next service. Your techs are very polite, efficient an thorough. I've nothing to suggest for improvement.

Ronald

Oct 22, 2014

Friendly,, Took care of needs....Thanks for the ride to and from golf course.Really enjoying the car purchased at Titus Will

Shawna

Oct 22, 2014

Nick Emery was very helpful and professional. We appreciate the service he gives us whenever we come in. Thank you so much! Keep up the great work!

Jessica

Oct 20, 2014

Excellent service done very quickly. Also very good at notifying and educating about other things on the vehicle that are or could become issues and provide research for that.

Neil

Oct 20, 2014

The service tech Hunter was great, thorough, and knowledgeable about the task. This is the FIRST service that my car didn't have oil burning off the engine! On top of that I knew the car got greased. A common thing skipped by other dealerships, but advertised. I will drive the extra hour to take my truck there now.

David

Oct 18, 2014

Your service department, particularly Karen Karwal, is excellent. In fact it is one of the main reasons I traded my 2011 in and purchased the 2015 from Titus Will. She is a valuable assest. I always know I am taken care of efficiently and professionally when I do have to come in.

Joseph

Oct 18, 2014

Every time I bring my daughters' Aveo in for any kind of work, Rick Fields, Ray Rukke and Jamie Pruitt are always on point and in the know about service items that arise and are necessary for the safe operation of my teenage daughters' vehicle. I implicitly trust Rick, Ray and Jamie's service wisdom.

Sharlene

Oct 18, 2014

during the time my car was getting fixed I informed the dealership that i was with out a car or ride back to shelton and the lady at the front desk was very pleasant and let me know that she would have them repair it as fast as possible instead of hours like i was told it only took I was very pleased with the service thank you to all involved.

Morris

Oct 17, 2014

The only thing that I could say negative, is that your service is so popular it takes awhile to get to the front of the line, but everyone works as fast as possible to do a good job, so it is worth any wait necessary.

Tracy

Oct 17, 2014

I work shift work so it's nice being able to go in at various hours to get my vehicle serviced.

Dianna

Oct 16, 2014

The staff is very courtious and ready to help. It is wonderful that you are pet friendly. Forgot I was getting my oil changed while running errands and had my dog with me.

Buford

Oct 11, 2014

Went thru oil change drive in, I had completed that and inspection in less than an hour. I was met, in my car, by a receptionist when I arrived, had a free cup of coffee while waiting and on my way in just under an hour. PS: Military discount also!

Jefferson

Oct 10, 2014

All I had was an oil change. But Speedy Lube wasn't so speedy but that okay, it not a problem I WILL BE BACK I have OCD. LOL

Barbara

Oct 9, 2014

Very please with technicians in the SpeedyLube. All were gracious and knowledgeable and followed through down to not finding a cab filter and replacing burnt out DRL.

Ronald

Oct 8, 2014

Merisa at the service desk was very well knowledgeable about all my questions. If you could get 10 more like her things would be great! Judo'so to her!

Penny

Oct 6, 2014

This was my first experience in dealing with your service center and I was more than pleased with the help that I received. All of my questions and concerns were addressed and/or answered.

Glenn

Oct 4, 2014

I don't see my military discount. I believe that pulling and replacement of the cabin filter was a vast overcharge. Had I known the cost, I would and will in the future, buy and self install it in the future.

Brett

Oct 2, 2014

Your Service Advisor goes above and beyond what is expected everytime I bring my vehicle in Never have I experienced such attention to detail and professionalism from a service advisor.

Don

Oct 2, 2014

I had a very good experince. I got an oil change and tires rotated. I was in and out and the service was was very profesional. I bought my chevy cruze there plus other cars over the years. Is there any way I can get on the free oil change program?ThanksDon Miller

Paul

Oct 1, 2014

I took my 2013 chevrolet volt in for its 15,000 mile servicing. The staff was knowledgable, courteous and the cost was as quoted on the phone initially. I couldn't have asked for a better a better experience.

Kathy

Sep 30, 2014

We had a great experience our advisor David Foss is great we will continue go to Titus-Will he made our experience easy and he was very knowledgeable and answered every question we ask of him. He is an asset to your company. Your dealership is committed to there customers.

Jorge

Sep 28, 2014

on Friday when to dealer pick the car, got the price and less the 30 min. Come back on Saturday all my paper work was ready at the moment that I arrive. Time waiting was minimum. Excellent as always. Just ask for Jack

George

Sep 27, 2014

Had our Acadia serviced and was impressed with the thorough Service, attention to details as well as a very accommodating And professional staff.

James

Sep 27, 2014

Great experience. Meisha was fabulous. She went above and beyond my expectations.Everyone in the service department was helpful and friendly.Great atmosphere to soften the blow of the dreaded "vehicle repair and cost'

Connie

Sep 24, 2014

We have been coming to Titus-Will for all of our vehicle needs for many years and are most pleased with all aspects of our vehicle needs. We are also pleased that USAA helps us with purchases because they are with Titus-Will !!

Barbara

Sep 19, 2014

We had a particular car in mind when we came, an Equinox, but they didn't have the storage that the Impala did. Thad was very helpful and found the exact car we wanted in Oregon.

Donn

Sep 17, 2014

Our customer service with Brian in the service department exceeded our expectations. He is always friendly and knowledgeable and always willing to help. Great team at Titus Will. You definitely have dedicated customers for life!

Lisa

Sep 17, 2014

Nancy was a great saleswoman and Jon was excellent and efficient. Roger was great too and did not pressure us. Thank you for the great experience.

Marc

Sep 17, 2014

Meisha was amazing. She walked me through the process of dropping of my car and getting a rental supplied by Titus-will.

Valerie

Sep 15, 2014

We were very pleased with our experience at Titus-Will. Thad London and Sandra were fantastic!! We never felt pressured to buy something. Thad was very patient with we me while trying to make a decision on a car. Thank you again for such a wonderful experience.

Horace

Sep 13, 2014

I recently came in to get the oil changed on my 2010 Buick Enclave. The staff was very friendly and knowledgeable. While everyone was great I would like to single out I employee that worked on my vehicle. Kyle (not sure of last name) probably saved me around $80 when he was doing the service work. He also took care of a recall issue with my vehicle on the spot which saved me time since I would not have to return to get the work done. I would like to thank your dealership for its professionalism and attention to its customers

Angkor

Sep 12, 2014

I came in bc I was on an oil consumption test for my Suburban. The car was blowing white smoke and it was definitely not good and pretty embarrassing when I would be driving. Karen in Service had pre-warned me that it is possible has to do with the Pistons and Rings. After a few times brining in my car for oil consumption testing, I got to know Karen a lil more as well as Meesha who took over Karen's "people" when she went to the Parkland location. Was a bit nervous I may add to have Karen leave and have a new person take care of me however, Karen reassured me that Meesha would be just as great! She was right. I felt just as confortable w/ Meesha as I did Karen. After multipul phone calls back and forth she finally gave me the news that most likely what my car needed done probably would not be covered under National and goodness how much it would cost.........during that phone call, I was a bit emotional bc how am I to come up w/ all that $$. A day or so later, she said she had spoke to her GM and they were able to do 50/50 with me regarding the whole service since I havn't had the car for very long. I've gotten to know the crew so well bc I've had to bring it in multiple times since the date of purchase. I was blown away that this was even considered as an option. Lets just say I am forever thankful and so greatful for everyone that took part in getting my baby healthy again. This service location has top notch customer service and I recommend anyone and everyone to go there. Thank you Karen, Meesha, GM, maintenance crew! Now my baby is back to normal. So far so good. PS: I got an email today stating this below, was stating I haven't been in in 10mo, which is not correct. Not sure if you can change that in the system. Dear Angkoreacheany Thach, We miss you! We noticed that your Chevrolet has not been in for service in the last 10 months.If you have chosen to have your Suburban 1500 serviced elsewhere for any reason, we'd like to know. We strive for your complete satisfaction, and we will do what we can to keep you as our customer.PSS: I need a new clicker for my remote to my car. How much would that cost?

Kenneth

Sep 11, 2014

I deal with the same salesman (Billy Paul) every time a buy a car which makes buying a car a good experience.

Ronald

Sep 10, 2014

I was astonished at the turn around time they fixed my truck as mentioned to them I needed it in one day very impressive

Denise

Sep 9, 2014

Had to wait longer than I anticipated, however the wait was not bad. The dealership has a nice comfortable waiting area.

Jamie

Sep 8, 2014

It was fast, and very thorough. They educated me on what was wrong with my car (there was a couple minor things) Let me know overall the car looked real good. I was impressed. I will definitely be back, and I have already recommended friends to come here.

Jo & Bob

Sep 6, 2014

As always, courteous, competent, solves the problem/does the service, at quite competitive rates. Very pleased with all the work done over the years!

Thomas

Sep 6, 2014

They answered every question I had. If they weren't sure of the answer they found someone that did quickly.I enjoyed working with them.

Jim

Sep 4, 2014

The customer individual I was asigned to was very positive and did go out of their way to make sure I was taken care of. It made the process move along with a positive feel. I will say that this has been the best dealer service experience I have had in 12 years.

Ida

Sep 3, 2014

Thad did a wonderful job of listening to my needs. My highest praises to your business for having a salesman like him. I came into Titus-Will to purchase a vehicle, He not only showed me the car I came into look at, but he also had the patience while I looked at others. While being a woman I sometimes cannot make up my mind, and this I known drives men bonkers. When I finally dicided, Thad was there to walk me through and explain my options. I was looking at the Spark and settled on the Sonic. I am very statified with Thad, my purchase, and Titus-Will. Your company also found me a better rate at a differant Credit Union than the one I bank at, and in turn this gave me a lower payment on my New Sonic. I have renamed her The Dragon Wagon Thank You.

Keri

Sep 2, 2014

Dave Foss was the most helpful salesman I have ever dealt with. I went in with a bad feeling and was stressed on buying a used car. I left beyond satisfied and excited and with a NEW car. I can not say enough good about him.

Heidemarie

Aug 29, 2014

I went in for the safety belt recall on my Enclave and Brian was very helpful. He estimated the time it would take to get it done and it was done on time. Great customer service. Brian deserves a star.

Nyles

Aug 29, 2014

I was surprised how easy it was to go in and get my oil changed and the free vacuum and truck wash was a great added bonus. Not only that, our sales person, Brady, took his time to answer a few questions we had.

Terry

Aug 29, 2014

The sales person (Thad) was great to work with. We had not planned on buying a truck that day, because we had our dog with us. Everyone appeared to like dogs so there was no issue that our dog stayed with us at the show room. We have purchased a lot of cars and this was one of best experiences we have had. Normally we do not look forward to the ordeal of buying a car. Catherine Wasson

Beverly

Aug 28, 2014

The service department was able to complete the repairs faster than was estimated but they did forget to vacuum the floor.

Robert

Aug 28, 2014

Overall, things went well. The shuttle was prompt both departing and returning. The work appears to have been done professionally and within the timeframe quoted. On the downside, I was a little disappointed to find that the vehicle wasn't vacuumed (this is typically done when changing the oil) and my half-off oil change coupon was not used (even though I mentioned it to the service agent and left it on the seat divider so that it was easy to see). Not a big deal, but a missed opportunity to earn an excellent rating.

Kenneth

Aug 24, 2014

I was satisfied with my recent maintenance service, except for the total price quoted for the service was about almost $19.00 more as Shop supplies were not in the quoted price. I like to have a closer estimate. Otherwise, everything went very smooth.

Deborah

Aug 22, 2014

Brady and Kevin were amazing. Brady was knowledgeable about the Chevy Cruze and spent time with me to ensure that I understood all of the features that my vehicle offered. He had a wonderful attitude and made my time at Titus-Will pleasant. I would recommend your dealership and Brady!

James

Aug 22, 2014

Everything was great! From setting the appointment, to delivering my vehicle, to the ride to work, the pick-up to get my vehicle after the work was done, and checking out at the service desk. Well tuned operation - very professional!

Paul

Aug 22, 2014

The service was excellent and the quality was great. Just 2 issues, first the prices were higher than most other quotes we had received previously but we weren't able to obtain a quote prior to dropping the vehicle off at TW Chevrolet because it was a weekend and we were going on vacation. Second issue was that the car had a dead battery when my wife went to pick up the vehicle, we had informed you that we would be picking in up on a specific date, so service should have ensured that the vehicle was completely ready. Especially since that was one of the main reasons it was dropped off in the first place. I had to dock one star and 2 points for those reasons. Sincerely, Paul Hall

Larry

Aug 21, 2014

Brady Lamb customer service skills played a huge impappct on my decision to purchase the auto. He was not only knowledgeable, but also patient with me through his pampering of my needs. Thanks.

Mary Jo

Aug 21, 2014

I came in for an oil change. While waiting for my turn in line I was impressed by the technicians checking the car for details such as properly operating lights, turn signals, etc. The actual oil change took just a few minutes and I was happy they'd vacuumed the interior of my car before finishing.

James

Aug 20, 2014

Car wouldn't start they got it right in and fixed the issue . They also found my car had a blown head gasket and the cost of repair was more than the value of the car . They waved the diagnosis fee . Which im very thankful for.

Kevin

Aug 17, 2014

We purchased our Acadia from Titus-Will in Olympia, they were friendly, helpful and willing to work with us. We have taken advantage of the free oil changes we received and it's a great value! Everyone is friendly and very helpful! Thank you

Paul

Aug 17, 2014

I have purchased several vehicles from Billy Paul and based on the continued experience, I would purchase again from him. He has always been easy to deal with and very helpful.

Heather

Aug 13, 2014

Nick emery was very helpful, making sure I knew what was going on with my vehicle. I would recommend the service department to anyone

Judith

Aug 13, 2014

I have been coming to Titus-Will for years and don't plan on going anywhere else..I have always had excellent customer service. They have kept my old van running for many years and I appreciate it.

Lyssa

Aug 13, 2014

Everyone was very helpful with getting the problem with my car figured out and fixed. Everyone was super friendly and did everything they could to help me.

Tracy

Aug 11, 2014

Having to continually bring my brand new truck in for recall service on days off, it gets old. Though Brian's customer service and ensuring the inconvenience is lessened has been wonderful.

Cheryl

Aug 9, 2014

Meisha was an excellent technician and i will try to get her in the future. my tires were rotated and the front vacuumed out as an additional service.

Matthew

Aug 9, 2014

They were very friendly, direct and professional. They were very honest about prices, the estimated and actual cost were dead on.

Clifford Calvin

Aug 8, 2014

We always have good service at Titus-Will! That's because you treat everyone the way they would like to be treated - the Golden Rule. We are listened to sincerely, every attempt is made to do what we need, your staff is friendly and thorough and you sell wonderful GM vehicles! Brian, in Service, is exceptional and so is Renee in Lube. Even those that answer your phone are so nice and professional - NO ONE we know answers the phone the way your staff does! You are an exceptional dealership and we couldn't be happier being associated with you! We even bought a new 2014 Impala from you for cash! We love our Titus-Will!

Kristen

Aug 5, 2014

Brian was our Service Manager today and he provided clear description of the problem, accurate estimate or cost to repair and had it back to us the same day. Very personable. I enjoy working with him.

David

Aug 4, 2014

It was no frills based on the GM Supplier Program. Tom Estep and the team expedited locating a truck that matched my request in less than two days. Looking forward to picking up my truck once the coatings and extras are finished.

Neal

Aug 4, 2014

We had a very good experience with the sales man, Eric and also the lady who processed our paperwork. We were on a time limit and everyone worked hard to get us processed in record time! ! Very nice!

Nicholas

Aug 4, 2014

I was visiting the area for a race and had troubles with my previous vehicle and was able to work out a deal to trade in my old and purchase a new 2500hd and I am extremely happy. Thanks to Nancy for all her help.

Peter

Aug 4, 2014

My 2006 Cobalt had the ignition recall work done. Titus Will was very helpful. GM took 4 months to get the needed part(s) to the dealer. This is my car, so information should be sent to Renee Brobst, not my husband, Peter.

M

Aug 1, 2014

though the nice lady at the counter was still learning the position, paperwork moved along well.....and with Mark their as "my" mechanic I will continue to make the 45 minute drive (and passing I don't know how many Chevy dealers) to Titus-Will!PS...still makes a little banging sound but no big deal

Kelly

Jul 31, 2014

Last week I had scheduled the front seatbelt warranty service and oil change to be done on my 14 Acadia. Was told it would only take an hour to hour and half. When I arrived for the scheduled service, Meisha said it would take about 2 1/2 hours to have all the work completed. So we rescheduled for 7/30/14 to have just the warranty work completed. When I arrived on 7/30/14 Meisha said that the parts were not available due to a reordering issue. She remembered I had been in the week before and that I live outside of Olympia. She asked us to wait to see if the shop could find another part. It only took less than two minutes for her to let us know a part had been located and they could do the work. We left the car, in about an hour she called to say the car was ready. I really appreciate the service we received from Meisha Malmer.

Kathy

Jul 30, 2014

We were leaving for a quick road trip and needed to get the oil changed. We only had 30-40 minutes to get it done. They got me in and finished in less than 30 minutes. Good job!

Larry

Jul 30, 2014

This is the second vehicle I have purchased in the past five months from Bill Paul at Titus-Will of Olympia. They both went as smooth, easy, and hassle free as the previous two dozen vehicles I have purchased there. That's why I always buy from Bill Paul at Titus-Will of Olympia and would never go anywhere else.

Danny &Connie

Jul 29, 2014

The sale representatives are friendly and very knowledgeable regarding our vehicle. Service is professional; service advise is helpful, and you have a clean shop.

Bette

Jul 28, 2014

Dave Foss does a really great job helping us out with everything!!!! He goes out of his way to answer questions for us and facilitating getting our car in for service.

Susanne

Jul 26, 2014

WAITING TIME WAS LESS THAN EXPECTED. I WAS TREATED WITH CURTESY AND RESPECT. THERE WAS PRICE SHOCK WHEN I RECEIVED AN ESTIMATE OF MY 90,000 MILE CHECK UP. I AM ON A FIXED INCOME AND 66 YEARS OLD AND WAS ON SOCIAL SECURITY DISABILITY SINCE AGE 55. MOST OF MY EXTRA MONIES HAVE BEEN USED TO STAY AFLOAT. ISN'T THERE A PROGRAM TO AID PEOPLE IN MY SITUATION?THANK YOU!

Patty

Jul 25, 2014

I have had exceptional service in every interaction with the staff at Titus Will Olympia. I recommend Titus Will to my friends and family when they are looking for a new vehicle. The staff in the service department are very helpful and friendly.

Vickie

Jul 25, 2014

My husband usually does things like this. But I did it this time. The people and the service were awesome. I was out and back home within 45min. And I have told so many people able it. I have never had service that fast. Thanks Titus-Will.

Eileen

Jul 24, 2014

oil change, the service was great, but the price was higher than expected. It states online that the price is $44 for synthetic, but I was charged $55. Not told before they did the change, and explained that my car required the more expensive oil.

Janice

Jul 24, 2014

I have ALWAYS been pleased with Titus-Will and would highly recommend them. Right now it is GM I am very UNHAPPY with - due to the recalls. The radio is still giving me issues because it is duplicating some of my own music on my thumb drive and that is all I listen to. T-W has tried to fix the situation but with no success - and I cannot continue to bring the car 95 miles round trip to "try again". Initially I was told it was the thumb drive and my son (who is a computer tech) checked everything - music is NOT duplicated on the drive - only when plugged into the vehicle. I miss my CD player that will hold more than ONE CD and it wasn't in the glovebox! To have a 2013 vehicle with the recall issues after they have been out as long as they have is ridiculous. I doubt I will purchase another Cadillac as I have to drive the 95 mi. round trip for service. Titus Will has reimbursed me for some of it and I have had good personal service from their people. I am just frustrated with the recalls and my music issue that couldn't be solved - and it isn't just one particular album on the drive. It is distracting to "skip" over a duplicate song. I'm DONE trying to get it fixed now - lesson learned. I will miss the people at T-W if and when I trade again - but at 75 yrs old I don't want to drive as far. I doubt you will want to release my dissatisfaction comments but checked the box.

Melvin

Jul 24, 2014

Very courteous, informative, promptness and patience in answering my questions. I was impressed with willingness to fit our vehicle into their very full schedule and able to solve our problem the same day since we have just the one vehicle.

Luis

Jul 22, 2014

We were assisted promptly on our first visit by Gerri and continued to get treated with great customer service on our recent visit.

Michael

Jul 16, 2014

I was personally introduced to Bill Paul by Jamie Will when I purchased my first vehicle from Titus-Will. The transaction, follow-through and service from Bill could not have been any more seamless. I immediately felt a sense of honesty, integrity and working with Bill simply put is "effortless". A year ago I was not sure if I was committed to purchasing a new Truck, but went in to Bill and he found the exact truck I was looking for. I ended up re-considering the timing of purchasing a new vehicle and called Bill to let him know, thank you but now just does not feel to be the right time for me. Bill's response was, " No problem, I will be here when you are ready Mike". This time I came to Bill as usual with a tall order of finding the exact vehicle I was looking for. Bill delivered in short order and again made the transaction effortless. When I think of Titus-Will I think of Bill Paul and Jamie Will; an Owner and salesperson I know I can trust and both I consider friends.

Jim

Jul 15, 2014

Brian at the service desk does a fantastic job. Dave Foss in sales is a true professional along with Kevin Gerheart.

Samantha

Jul 14, 2014

Being a first time buyer I was a little nervous about going through the process of buying a new car, but Nancy made me feel completely comfortable with my decision and didn't make me feel like I was pressured into a decision like I've felt at other dealers. I was completely satisfied with the service she gave me and the car I bought.

Suzanne

Jul 12, 2014

Helpful, friendly, and avoiding excess to the customer! Glad to have you on "my side". Your staff are a big part of the reason that I am loyal to Cadillac.

Lena

Jul 11, 2014

The service was fantastic, the service rep Clark (I believe that's his name) who did the initial check in was not only polite, friendly, and thorough but offered me a cold water since I was waiting and it was hot out. They are always fantastic and that's why we will continue to bring our vehicles there.

Joel

Jul 10, 2014

By far the best interaction that I've had with an auto salesman. I would recommend Geri to anyone looking for a purchase.

Carl

Jul 8, 2014

As always, the staff is very courteous and helpful. We have never had a bad experience during our dealings with Titus Will:)

Mark

Jul 3, 2014

everything was clean, fast processing, well done diagnosis, complete understandable printout, properly done repairs, by a competent staff. A special Thanks to the service writer her enthusiasm and communication skills are great. Thanks Much.

Jason

Jul 2, 2014

I was greeted promptly. My services were handled quickly and I was notified my vehicle was done in a timely manner. I was offered shuttle service, though I didn't need it. It is nice to know it is available for possible use in the future.

Kathleen

Jul 1, 2014

It was nice to see that everyone enjoyed there job and had fun with each other! It made it more comfortable for us to purchase our truck!

Mark

Jun 30, 2014

We really enjoyed our experience - Thad London was GREAT to deal with - all others were very friendly. While there an unfortunate situation happened and all involved we great to make it right and we drove away in our brand new Silverado.

Beth

Jun 29, 2014

We had a good relationship with Brady Lamb and he made sure we were well cared for and he found the car that had everything we wanted when one was not available on the lot.

Jodie

Jun 28, 2014

I was able to make an appointment to get in quickly for my car issue. Parts were ordered and available quickly. The free shuttle was a wonderful surprise and greatly appreciated. Brian and the other team members were very friendly and knowledgeable.

Douglas

Jun 27, 2014

Telephone and email from the sales department is not reliable. When I asked for a follow up when a certain model became available to see ad test drive, I never received notification. I stumbled upon the auto i was waiting for. I made an offer, sales person promised too call me back to see if offer was accepted. I never received a call back and went in the next day to find my sales person was off for the day. I closed the deal with the manager who was sociable and professional.

Kenneth

Jun 27, 2014

Dave Foss was very helpful. I would change nothing about the whole experience on my visit to Titus Will. I would give the dealership an A+++++. Thank you for everything. (Coming from a person who doesn't take surveys)

Howard

Jun 25, 2014

Oil change for my 2012 Tahoe, service was greta,. in & out with no hassle. Greta staff at the Speedy Lub. I had some questions and they were answered, thanks to the personnel of Speedy Lub.

Sara

Jun 25, 2014

It was nice, faster then some places. I asked for a couple of checks like to check my brakes and they said they'd check it but never did, I am glad I have lifetime, don't think I'd go regularly to the service center if I hadn't. I don't think I'll go to there for other repairs besides oil changes.

Kara

Jun 23, 2014

My family has been with this dealership for years. This is the only place we take our cars for service. Rick Fields is the best around and we trust him with our cars.

Christopher

Jun 21, 2014

John Blankenship was fantastic! He answered all my questions and was very helpful. I would definitely recommend John and Titus-Will to anyone looking to purchase a vehicle in the future!

John

Jun 20, 2014

Unfortunately we didn't schedule enough time to take care of another issue at the same time, so we need to return for that work. Otherwise the work that was done was completed on time and in good condition.

Tamara

Jun 20, 2014

I went in for an oil change, the friendly staff and thoroughnesswas above all my expectations, will be bringing 3 more cars there next week. Thank You!

Donald

Jun 19, 2014

My most recent visit to Titus-Will's Olympia, GM Service Department, was primarily for updating the nav system and tire balance for our 2014 GMC Terrain. Karen Karwal was the service consultant and she made sure everything was handled in a timely, professional, and courteous manner. I don't believe I could get any better service, whether it be sales and/or service, anywhere. By the way, the coffee was also excellent.Don Ritter

Richard

Jun 19, 2014

Dave Foss the sales associate we dealt with was very helpful and pleasant to work with. He answered all of our questions and gave us a full rundown on all of the features of the car. He allowed me to have very complete test drive not only on the freeway but also took me onto the difficult back roads in the area so that I got a good measure of the handling capabilities of the car. All in all the my experience with your dealership was very pleasant.

Ken

Jun 18, 2014

While having my 2012 buick serviced (oil/lube) the technician reminded me there were three recalls on my enclave. Yet I've received no communication from the service department concerning what was reported as no parts yet. when or how do I get these recalls handled?

Ashley

Jun 17, 2014

Everyone worked to get us into the truck that would fit our needs and really made the experience less stressful

Christine

Jun 17, 2014

I had a fun experience. If there a cut down time of purchasing a car. shopping for a car, running credit, paperwork, more paperwork, signing, purchasing extras, does take time, but if some time can be cut down, cause it was getting late, and I was hungry. No cookies, or cake, muffins, just some refreshments would be nice. Thank you for my experience.

John

Jun 17, 2014

Everyone was very friendly, courteous and professional. Love Karen Karwal in Service and Eric Putvin our sales person! They go out of their way every time we come in to the dealership! This trip was just an oil change, special thanks for making Buddy (our lab) feel welcome!

Keri

Jun 16, 2014

The staff gave awesome and knowledgeable service to me. They were not pushy at all for services that maybe needed in the near future.

Cecilia

Jun 13, 2014

Overall excellent. Customer service was exceptional, informative and helpful sales associates, but not pushy or pressuring customers. Managers were great as well. For my first time car buying experience I could not have asked for a smoother, more accommodating group of folks to work with.

Denise

Jun 13, 2014

There due to a recall of our 2014 Silverado. Staff were very knowledgable and had my truck in and out in a matter of 30 minutes. Very kind, helpful staff and always with a smile.

Richard

Jun 12, 2014

Work accomplished as asked and on time. A question about pricing for one item was resolved by the service manager to my satisfaction.

Zabrina

Jun 8, 2014

Rick and his team in the checkout are amazing! I've been bringing my Cobalt there for oil changes for years now and won't go anywhere else. Thank you to all of them and the mechanics that check to make sure everything is in good running order.

Dayna

Jun 6, 2014

I was greeted almost immediately by a friendly and professional attendant. Once I was in the bay, the guys were nice, attentive and courteous. They explained rerecommendations, answered my questions and respected my answers to their questions.

Emil

Jun 6, 2014

I was very pleased with my experience with the service I received when getting my oil changed. I did have to wait a little longer than I liked but it probably was during their busy part of the day.

Roy

Jun 6, 2014

It was for a recall. It took a lot of waiting but when the parts finally arrived the was no problems getting them installed.

Donna

Jun 5, 2014

You should provide loaner vehicles, or use a rental car agency other than Enterprise at Olympia Auto Mall. Tyler at Enterprise was extremely rude and condescending, both to his new employee and to me.

Brittany

Jun 4, 2014

2014 chevy Cruze and I found out I had to go to the dealership for oil Changes they were able to look my Maintenance agreement even though it was bought at a different dealerships and honor my purchase agreement for free Oil changes.

Mervin

Jun 4, 2014

Our salesman Dave Foss was fantastic. I personally have never had such a pleasant experience at an auto dealership. I could not stand the condescending treatment I have experienced at other dealerships. Dave was the ultimate professional dealing with us. He answered all questions, instructed us enough to make it home and we returned the next day for further instruction of the many options in this beautiful car. He even answered post sales questions for me. Titus Will as a dealership exceeded all our expectations. Dave has made a customer for life. Thank you

Jim

Jun 3, 2014

I called to make a service appointment for an oil change, battery replacement and an inoperative running light; was told all that could be handled at the Quick Lube. Oil change and battery were handled; they could not fix the running light (bad socket). They also found a cracked AC belt but there was no one available to repair that. So now I have to make another trip back; I am disappointed to have to make two trips for what I think could have been handled in one trip.

Ronald

Jun 3, 2014

fast, efficient, good price, clear explanation of services, clean waiting room, free coffee, free vacuum, free car wash, pleasant staff, fast wi-fi, Don't change a thing !

Glenn

Jun 1, 2014

Unfortunately the Silverado I bought with high mileage on it , and on which I have put on less than 7,000 miles since the purchase, and on which I had had the transmission serviced by the dealership, after a few thousand miles later the entire transmission had to be replaced. Now the A/C unit is losing gas and not chilling. It is most unfortunate that this "good condition" PU looks good but is beginning to get a lemon flavoring to it! For the price paid for replacing the transmission and the price earlier to have the 95K servicing, I could have purchased a new Silverado truck! I had figured the truck to be good for driving two to three hundred thousand miles, but now I am beginning to doubt it. Question is, will I expect to replace the transmission again at another 100K miles?

Gloria

Jun 1, 2014

My Service person, Brian Vanaagten, was very courteous, friendly and checked on my vehicle periodically to be sure my service was completed in a timely fashion. All was perfect.

Willis

May 31, 2014

Staff is friendly, knowledgeable, and helpful. Scheduled service and a recall service were completed and the car was ready for pickup as promised.

Jennifer

May 29, 2014

We were there for the Speedy Oil Change. However, we waited for an hour to get the Oil Change. There were only two slots taking cars.

Kenya

May 26, 2014

It was great car buying experience. There was no pressure. Mike Velez was very kind, patient, and understanding to meeting my needs.

James

May 25, 2014

I am a return customer to Titus Will. My experience there has always been positive and the reason I have returned.

Richard

May 24, 2014

Your staff were friendly, efficient and helpful. All this in spite of it being the Friday of Memorial Day Weekend and the service department was very busy. There were over 12 vehicles waiting for an oil change and your staff handled everything quickly and efficiently. Thank you for a job well-done!

David

May 23, 2014

Altho we have an ongoing issue that looks as if it will go unresolved...both Karen and Rick continue to give excellent service. We are always kept notified of everything they do and they are very accommodating to our wierd schedules. They are AWESOME!!!!!

Albert

May 22, 2014

We highly recommend Billy Paul when shopping for a new vehicle. We have purchased 3 vehicles from Billy and our local city purchased a pickup. We know that we will be treated well and always look forward to working with Billy

Garrett

May 22, 2014

I have purchased my last three vehicle from you dealership and this one makes four. Every time I come in to look or to buy the sales staff (Geri Ridley) is amazing to work with and extremely helpfull.

Angkor

May 20, 2014

I went in on 5/16 to get a top off on the Suburban. Was told by Speedy Lube that we had a small oil leak and to get it checked out. One of the girls made an appointment for us at 3pm for 5-19. When my fiance went in to get the car checked out was told by Karen in Service that our appointment was non existent. Confused and a little bummed we didn't get in but I rs'd the apt to 05-21. Karen gave me a call to let me know what happened but I wasn't upset. I feel she handled the situation very well and bc of her immaculate, supurb, amazing customer service how can you get mad, she made me laugh and feel at ease :) She's one of the main reasons I'm so glad we chose Titus Will. So hopefully this oil leak is a small quick fix.

Maia

May 20, 2014

Thad London was a great salesperson because he answered all of our questions and we didn't feel the typical sales pressure of a car search. We are thrilled to drive home with a Chevy Volt today!

Janice

May 16, 2014

Considering I had been ill and didn't want to make the trip, they did all they could do to get me out and on my way home. I was surprised with less than 1M miles on it since I purchased it that the oil change light came on. I'm SLOWLY learning the vehicle and all of your people have been patient with me. Still some frustrations - but just not letting them take hold. My own fault - I should have been more cautious on all of the new changes to the XTS than previous Cads. I have owned.

Patricia

May 16, 2014

I came in for some warranty work on my 2014 CTS. The service department was excellent. Brian V took care of everything. Sheri got me a loaner, the whole experience was above my expectations. I even wrote a letter to the manager of the service dept. I was so impressed, I have been telling friends and co-workers about the terrific service at Titus-Will

Randle

May 12, 2014

GreatSuch a clean and inviting showroom, very friendly and helpful staff. Our salesman, Dave Foss, is by far one of the best car salesman we have ever had the pleasure to work with. He really went above and beyond to find us the perfect truck for our needs.

Jim

May 9, 2014

This was the first time for me to not perform the needed work on my vehicle and was very uncomfortable with having someone else doing the work. I felt at ease once I spoke to the employees and could not believe the good service that I received. A big thank you to Karen that kept me updated throughout the entire process.

Rachel

May 9, 2014

Karen was great. Informative, quickly getting my car in for service. And kept me informed on what was going on.

Amanda

May 8, 2014

I had a part on my car that was less than a year old break. The service department was SUPER helpful and got it fixed in no time!!

Lee

May 6, 2014

Mike Velez was very professional, Respectful and informative. He made my experience at Titus-Will worth it. It didn't end with him either, everyone, every step of the way was just the same. I would go back to Titus-Will time and time again! I am VERY impressed! Keep up the good work! Titus-Will was not my first stop either, I had a very unpleasant experience at Gilchrist. I am very happy I ended up purchasing from here, and I will tell everyone that.

Amber

May 5, 2014

Had a great experience. Brady was always quick to respond to my inquires and I am very happy with my purchase so far. The credit union program made pricing really easy and allowed me to get a great deal.

Diana

May 5, 2014

My visit to the service department was handled efficiently. I had several vehicle recall services that needed to be done and the service department at my Chevrolet dealer was excellent. My car was done by mid-day and I was back on the road in no time.

Glenna

May 4, 2014

I only had to wait 10 min. before I got in to have my oil changed. The tech kept me informed on what was going one and the lady doing the safety check did also. I have been doing business with your company for many years and will continue to.

Jason

May 3, 2014

your two service managers demonstrate trustability in their way of relating to customers. they (Rick and Ray) are responsive and open with inquiries, answering with consise and understandable explanations of what needs to be done mechanically to the vehicle. They do not presure any type of service that may be marginally needed; they know their mechanics well and take seriously any question a person might have while providing good and extensive expanations if needed.

Tobias

May 3, 2014

Out of all the vehicles I have ever purchased, this dealership went above and beyond to satisfy both me and my wife's needs in buying our new vehicles from them. This is an overwhelming and Blessed experience I would never forget! Thank you so much for your help and all that you do!!!

Betty

May 1, 2014

I had only one complaint and that is that the lady who checked me in said she was going to "give me" a 10% discount as it was turning out more than I had expected, however she was gone when I checked out and another person said that it is a Senior discount. I think she goofed and was misleading me.

Janine

May 1, 2014

Everybody is always very friendly and customer service oriented. I worked customer service for 25 years, so when I don't get good customer service I notice. I would highly recommend doing business with Tad Orme and the whole crew.

Doreen

Apr 30, 2014

Great service...as always. Haven't had to use much warranty service since our car is so wonderful! Thanks Titus-Will for such great people and great product.

Rod

Apr 30, 2014

They did fine....I was just disturbed -- a lot -- that I have to bring my GMC back in for service for a light bulb replacement. Rather expensive. Who designed that?

Alberta

Apr 25, 2014

From the time I approached the dealership, the sales person Mr. Tom Estep, was courtious and helpful with out being pushy. He explained several options to me to includethe, Chevrolet, and Buick. I eventually purchased a Buick LaCross. His information was invaluable to me, in assisting me in making a decision for the purchase.

John

Apr 24, 2014

This is our fifth vehicle we have purchased from Titus-Will. Obviously we have been very satisfied or we wouldn't have kept returning for our new car purchases. We have been treated very fairly by salesman, Billy Paul and would definitely recommend him to anyone that would ask. Thanks again for a good sales experience. We look forward to "happy travels" with our 2015 Suburban.

Kyle

Apr 24, 2014

Everything was outstanding, from the minute I drove up until my truck was ready. Looking forward to my next service.

Pamela

Apr 24, 2014

Although I could get this service done elsewhere, I chose Titus-Will because their service has been outstanding thus far - worth paying the price and convenient. After spending considerably more by choosing them, I was disappointed when I saw my truck hasn't been washed or vacuumed as it has been when its been in for previous service.

Brian

Apr 18, 2014

YOUR SERVICE DEPT. IS TOPS. KAREN KARWAL HAS BEEN OUR SERVICE SCHEDULING PERSON FOR SEVERAL YEARS AND SHE KNOWS OUR FAMILY AND OUR VEHICLES BY MEMORY. WE USED TO BE LONG TIME CUSTOMERS OF MEL CHEVROLET IN SHELTON UNTIL THEY CLOSED AND THEY SUGGESTED WE COME TO YOU FOR OUR SERVICE NEEDS. I CAN SEE WHY. KEEP UP THE GOOD WORK. DR. BRIAN AND ALMA OLESON.

car shopper

Apr 17, 2014

I went to the dealership to look at a car posted as being for sale. When I got there I discovered the vehicle had not passed certain tests and was to be sold at auction. I wish they would have checked the vehicle out before posting it to their site. It turned out to be a waste of my time. The vehicle was still on their site two days later. The people were nice though,

David

Apr 17, 2014

I like the shuttle service... took me home and picked me up next day. Driver was very professional and business oriented. Because of the shuttle service and support from service advisor (Karen), I will keep going back to TW.

Doug & Deifi

Apr 16, 2014

Service was fantastic as always. I got in with virtually no appointment, and major repairs to the window regulator (passenger window stuck in lowered position) and the automatic temperature controls were done the same day! This on my wifes 11-year-old Tahoe. Although Im always a little shocked at the price of car repair these days (I was an auto technician in Olympia myself for 14 years in my youth) I was surprised to arrive to pick up the beast and be treated to a lower price than I was quoted on the phone! If youre looking for the Gold Star, I give you FIVE. Side note: We just bought a 2014 Chevy Volt from you last week, and although Im hoping for years of trouble-free driving, Im thankful that Titus-Will is in my neighborhood if something goes wrong. Your service department, especially the friendly staff, make owning a Chevy pretty stress-free. Thank you.

Raymond

Apr 16, 2014

I just want to say that the young lady that checked my car out at the first did a great job and was very nice. She is one of the big reason I will come back. She was neat in her appearance and very courteous.

John

Apr 15, 2014

We love no pressure sales! We felt free to make a choice and to say no if we wanted to. But we ended up saying yes.

Kristi

Apr 13, 2014

Perfect. Megan greeted me. She was kind and professional. Rachael and Darlin helped me with information I needed for my future maintanence. Thank You!

Richard

Apr 13, 2014

Very friendly & informative on any Questions i had. New oil, new Battery=Pretty happy!!Truck looks great, runs great, now i just have to buy your oil changes for life!!

Janice

Apr 12, 2014

I have been dealing with your dealership for about 15 years now and have always been satisfied - not only with the sales person, Geri Ridley, that I have dealt with more than once - but with your service people. I wouldn't want to go anywhere else - short of having Cadillac service in Aberdeen.

Leslie

Apr 12, 2014

Dealing with car issues is sometimes daunting, but the staff at Titus-Will is always extremely helpful and makes you feel at ease right away. As soon as I give them my name, they immediately know just about everything about my car and what might need to be done. I'm grateful I don't have to go into long explanations - they always seem to know. Other merchants could take some valuable lessons from Titus-Will on how to deal with customers. Thanks so much.