Used Cars for Sale at Tom Wood Volkswagen in Indianapolis, IN

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bczona

Nov 30, 2016

I highly recommend all the folks at Tom Wood Volkswagen on 96th St in Indianapolis, they made the purchase of our new minivan a remarkable experience! Thank you to Brian Carlson, Allen Gooch Sam Trezzo, and Stephan Adams great job.

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Badservice

Oct 19, 2016

Timing chain tensioner failed at 73k miles on a 2012 CC, causing major engine damage. Tom Wood initially tried to charge $115 for a diagnostic when nothing was done but trying to start it and put a scope down in the valve cover. From that they estimated $7,000! They never even pulled the Technical Service Bulletin. Found out VW has had problems with defective tensioner causing premature timing chain failure. Maintenance book shows check and replace timing 'belt' if needed at 60k, this vehicle has a timing 'chain' not timing belt. A Class action lawsuit is currently in the works for the tensioner, which has been known by VW since the 1999 Passat. Asked TW for assistance to get VW to stand behind their product and cover the repairs, their response was 'no', only giving me a number to call. They also denied any knowledge of problems with timing chain tensioner. However the service writer immediately suggested it was probably a timing chain problem. I spoke with multiple mechanics who all were surprised a timing chain would fail at that low of mileage. According to an independent mechanic, who I gave a copy of parts list to, indicated their 'worst case scenario' estimate was padded with new items not damaged or needed, and also indicated it wasn't complete with other items they would have charged for making their 'worst case scenario', actually their 'best case scenario'. I will never step foot in any Tom Wood again! If you need a VW dealer, make the drive to Falcone.

DA

DISAPPOINTED AUDI OWNER

Oct 7, 2016

I purchased a car with Anya and found the process very easy and pleasant which is why I didn't make the overall a single star. This review is not a reflection of the sales process. The car is a quality used car however after its first washing a large area of clear coat peeled off the front bumper that requires the entire bumper being removed and repainted. I immediately notified Anya about this and she referred me on to the manager Allen for further direction. Unfortunately, this started with a referral to have a warranty claim submitted to Audi with no response from them almost three months later. Long story short, there was no offer by Tom Wood Volkswagen to provide a solution other than paying for it which is very sad considering this happened within the first month of owning it. This is one example of why dealerships get a bad name when they don't take care of their customers when their is a definite flaw in their product.

JR

Jason Reynolds

Sep 30, 2016

Make sure you get any thing they say in writing:I delt with Tom Wood as my "preferred" dealership in the area to receive my TDI Customer Goodwill Package. This package had been provided by Volkswagen to lessen the blow to TDI owners affected by the scandal. It included one $500 gift card to use anywhere cards are excepted, and a second $500 card to use at any volkswagen dealership. I want to make clear I am grateful to Volkswagen Corporation for all they have done for me to try to make things right.With that said, at Tom Wood I delt with Julie Kearney. She explained that I only had less than a year until the cards expired. She told me that they thought that was a short period of time to use the card in some cases and that Tom Wood would issue me a Credit to their dealership if I wanted to convert it before the 12/16 expiration. Today I called Tom Wood and Julie is no longer there. The woman who claims to now be in charge of the program said she was not aware of this. She put me on hold and asked around. When she came back to sge explained that it was offered but it was the last general managers idea and that they now have a new General Manager and he's "great". She would have to check with him. She soon came back and said that he/they would not honor those commitments because "if they offer it to me then they would have to offer it to everyone that asked about it." Here my issue with this: I did not originally solicit this service. As a company you are acknowledging that you made claims to customers but, because there is a leadership change you will not honor those agreements even though I am within the time line provided by a Tom Wood representative (at the time). On top of that, I know I'm not the first to ask to convert it to credit so they opened themselves up to liability long ago. Furthermore, if Tom Wood is cashing in my credit right now they get the money on the card... so how is issuing me a credit that is only good at Tom Wood in the future a bad business move for them? Seems a little silly to me. In a time when they should be building TRUST they are closing doors. I'll be using the credit elsewhere now, and when it comes time to trade my TDI in, I'll be purchasing my new car elsewhere as well. Seems like a good business model to me.

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caddyman

Sep 2, 2016

I found the used car of my dreams and contacted Tom Wood Volkswagen and was put in touch with Kenny Scott.We negotiated the price via phone and internet with several scenarios ( trade,no trade,etc.)We put a credit card deposit to hold the car and when we arrived after several delays due to my business,Kenny was still there to deliver the vehicle and his wife was getting very close to delivering their first child! He was very pleasant ,knowledgeable and professional.The car was even better than described. He even pointed out a teeny weeny dent, almost invisible,as he could tell I was a gearhead and would notice it latter. Every one at the dealership was extremely helpful when I had to return moments latter with a service message at closing time. The service manager resolved the problem to my satisfaction even though it was not a Volkswagen ,his area of expertise. I can not say enough good things about Kenny and Tom Wood Volkswagen.John Hill,satisfied customer.

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Ben

Jul 17, 2016

Terrible service department. Will do nothing promised, provide nonsense advise and pass the problem as far down the line as they can get it to avoid addressing the real issue. Ends up being a giant waste of your time and mental space. Was told to literally stick my fingers down between the rubber and glass of a window to try and fix a problem they tried to say was caused by dirt. Well here's the thing: 1 they say they clean the cars so how is that possible. 2 owned the car about a month. 3 How can a human even get a finger down there. 4 Even figuring out a way to achieve what they recommended DID NOT fix the problem. Why you ask? Because anyone with common sense would no that wouldn't fix the issues after listening to the signs and symptoms.

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ATV

Jun 5, 2016

HAD GARY WALDRON FOR MY SALESMAN. HE SPENT WEEKS ON THE LOOKOUT FOR THE EXACT MODEL I WANTED. DID A GREAT JOB AND I WOULD HIGHLY RECOMMEND HIM AND TOM WOOD VW.

ML

Mike Lynch

Jun 4, 2016

Tom Wood Volkswagen offered shuttle service while my car was being serviced. The shuttle driver, Gene Horne, found me at the dealership and transported me to my home for lunch roughly 10 miles from the dealership. He promised to return to my home to get me when the repairs were completed. He did as promised, drove responsibly and efficiently. I have shuttled before from the dealership to downtown business area but never in midday on an impromptu basis. The shuttle service and Gene made this experience less taxing.

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Apocowden

May 31, 2016

Gary Waldron help made the buying process simple and honest. Was treated great over all, and would recommend this dealership to anyone. Great people too, again.

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Jeff

May 27, 2016

Gary Waldron was very helpful in my decision to buy a certified pre-owned 2013 Beetle Convertible. I am new to the VW family and Gary was very helpful and knowledgeable in answering all of my questions. While looking at the car on the lot Gary noticed one of the headlights was not properly set and he brought it to my attention and had it fixed. Being a pre-owned car there were some other small cosmetic items that needed attention and Gary and the rest of the Tom Wood Staff were very quick to fix the items. The car has 24,600 miles on it but it is very clean and I feel like I am driving a brand new 2016 Beetle but I saved the depreciation that all new cars experience in the first couple years of being on the road. I am looking forward to stopping into the dealership for a free car wash every so often and saying hi to Gary. Thanks Gary for making my car buying experience an enjoyable one!

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LukeDuke

May 25, 2016

The rep that I worked with, Gary, was extremely knowledgeable, able to answer each question I had about my lease buy out and walk through the expectations and process. He was professional, personable, and efficient while speaking on the phone to ensure the use of my was efficient.

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Fernando H.

May 24, 2016

The service consisted on a 40k inspection plus tire replacement. I scheduled my appointment online. The service was excellent, same day and expedite process.The shuttle service with Gene Horne was fantastic. I am definitively delighted with VW service.

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DJ

May 21, 2016

You must visit Tom Wood on 96th st. and ask for James Kenjorski for the ULTIMATE BUYING EXPERIENCE! We just bought our son his 1st car and "JK" went ABOVE AND BEYOND to: 1. Find the exact VW that we wanted and delivered to dealership for us in just three days. 2. Help us surprise our son 3. Help me understand the "ins and outs' of the new VW, since the VW has changed since owning MY 1ST CAR (VW BEETLE) in my high school years. 4. Set up time to bring my son and his VW in, to understand ALL THE BENEFITS of owning a VW and purchasing from Tom Wood on 96th St. 5. Follow up with us to ensure that we were happy with our decision of purchasing a VW and if there was anything else he could do. JK gave us a tour and I must say, The service Dept is fascinating and the lobby is very comfortable with a VW store, Large Flat Screen TV, Free WiFi, electrical outlets conveniently placed and they have a "mini - lobby" that offers snacks and very good coffee, if you are simply getting something simple checked or a FREE CAR WASH! Thank you JK for everything!! Driving the VW is a BLAST!! See you in 4 years when our daughter starts driving!

HM

Horace Mann

May 20, 2016

Tom Wood Volkswagen provides shuttle service for when you are having your car serviced. Each time a guy by the name of Gene Horne has driven me to and from the office. He's a very pleasant guy to share my company.

HM

Horace Mann

May 20, 2016

Tom Wood Volkswagen provides shuttle service for when you are having your car worked on. Each time a guy by the name of Gene Horne has driven me to and from the office. He's a very pleasant guy to share my company.

MS

Mike S

Apr 29, 2016

I was able to get appointment quickly due to vehicle problem. Addressed other problem and maintainence at same visit. On time, great communication, work completed as discussed. Friendly and prompt shuttle service

TG

TDI GUY

Apr 21, 2016

I love TOM WOOD Volkswagon dealership on 96th Street. I did not buy my current car here, but I have the service completed here. Wonderful people always happy and informative. Hats off to Denver in the Service Dept. for assisting me with my service choices needed today. GENE HORNE is the coolest driver ever. I love that they offer this shuttle service. It is hard for me to get my car serviced by a dealer at the hours they are open. With this shuttle service, I do not have to take time off work! Keep up the great service.

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VW4Lyfe

Apr 21, 2016

This was my first time at Tom Wood Volkswagen and I have to say I was really impressed. The service department is extremely efficient and everyone was very friendly. Jack took care of me very quickly, and Gene was wonderful and made the shuttle ride a great experience.

MC

Mike C.

Apr 18, 2016

I have been a loyal customer of Tom Wood Volkswagen for 10 years. I routinely have both of my VWs serviced by them. I have done this because of the excellent work that they do and how well they communicate with me regarding any issues that my cars are experiencing. What puts the icing on the cake, however is Gene, who works for the service department. My office is about a mile away from the dealer and having Gene available, to shuttle me from the dealer to work or vice versa is extremely convenient. Gene is much more than an employee of the dealer, he is an ambassador for his employer and his personable and always friendly attitude make me come back to Tom Wood for any issues my cars will experience. Gene is a true asset to the company!

TF

Timothy Fugett

Apr 14, 2016

I really like this place and have recommended to many of my friends and colleagues. Exceptional staff (thank you Jon Dwyer & team!), great service from start to finish, and prices that can't be beat. I dropped off my '03 Jetta for a routine oil change this morning. When the service was complete I had their shuttle pick me up at the office and take me in to get my car. I had a great conversation on the ride into the shop with Gene Horne, the shuttle driver. Gene is such a great guy! Always uplifting and just a pleasure to speak with. Thank you again for yet another great experience!

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tonkatim420

Apr 13, 2016

I really like Tom Woods Volkswagen and have recommended to many of my friends and colleagues. Exceptional staff (thank you Jon Dwyer & team!), great service from start to finish, and prices that can't be beat. I dropped off my '03 Jetta for a routine oil change this morning. When the service was complete I had their shuttle pick me up at the office and take me in to get my car. I had a great conversation on the ride into the shop with Gene Horne, the shuttle driver. Gene is such a great guy! Always uplifting and just a pleasure to speak with. Thank you again for yet another great experience!

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Yemi1

Mar 18, 2016

Gene Horne who is the shuttle driver for Tom Wood VW service did a very awesome job. He arrived on time. Ride was smooth. Jon Dyer as well is an awesome service advisor

HC

Happy Camper

Feb 27, 2016

We bought our Volkswagen at Tom Wood a few years ago and it was an extremely easy and pleasant experience... Service is my subject and one person in particular...My appointments have been met promptly and whatever was needed, done in a timely fashion...Whether routine maintenance, repairs or recall....The facility is very clean and the waiting area is comfortable and pleasant...And there is one man who seems to be everywhere and as friendly and helpful as can be...His name is Damon and I can't help but wonder if he ever has a bad day...If so, I have never seen it...A special thanks to Damon for always being helpful or just there...It makes me feel that I have a friend, in high places, if needed... This is a great place to do business...Keep it up, Tom Wood...

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delzville

Jan 8, 2016

Hadn't used a shuttle service in many years but had a pleasant experience yesterday at Tom Wood Volkswagen. Gene Horne proved to be a very professional driver, pleasant person, and great conversationalist. We enjoyed sharing our experiences in the U.S. Army in Germany, both having served there in the 1960s. Thank you for your service, Gene ! Also enjoyed working with Service Consultant Darrick Thames and speaking with sales rep Greg Suskovich.

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Djcooper80

Dec 20, 2015

This organization, lead by the incompetent decisions of Mike Driver and Mike Miller, is a breeding ground for taking as much from its consumers as it possibly can without regard to owning its own mistakes (mistakes). Be warned that under penalty of the death should you take your vehicle here to be serviced.

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JaeGrae

Dec 19, 2015

Had to drop off car this morning at Tom Wood Volkswagen and catch the shuttle to work. The check in was short and simple and there wasn't a wait for the shuttle service. Gene Horne was pleasant and very professional. It was a welcomed pleasantry.

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Indyvintagegurl

Dec 11, 2015

I've only had a couple of services done at Tom Wood Volkswagen but this one had a bright star. Yes, they told me what I came in for was fixed and then gave me a list of more things to do, but the best part, and the real reason for me writing this, is the customer service from Gene the shuttle driver. He was a joy. He was cordial and got me home and then called when he was on his way to collect me later. This was the best part of my visit to your dealership and service department. You have a real asset there Tom Wood.

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Isaiah

Dec 9, 2015

Called to schedule a service for my Jetta and had prompt assistance. Bryan answered and gathered all the information and actually got me in the same day and helped inform me about the shuttle service. Then I arrived and was helped by Jack Harrell and he went through exactly what I needed and the cost upfront for the service (including tax), then arranged for the shuttle to take me to work. The shuttle driver Gene Horne was friendly and helpful, I appreciate the overall teamwork here and definitely would recommend it to anyone in the area.

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Kellie

Nov 14, 2015

Thank you Mr Gene Horne for driving me home and coming back to pick me up. Mr.Horne is friendly, professional, and a person of excellence. Sincerely, Kellie

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vada1953

Oct 7, 2015

Charlie Price the shuttle bus driver brought 5 gallons of ad blue and put in my Passett Volkswagen. My car would not start without it and I had no other transportation. Charlie was the nicest man. Very Polite and got the job done. Thank You Charlie Price You Are A GREAT GUY. It Would be a nicer world if everyone would treat their customers like Charlie Price Does.!!! Debbie Mitchell. Pendleton In

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Junhao Lin

Sep 25, 2015

Gene Horne is a very nice driver. He took me to the place for foods when my car was doing a service. He also picked me up when we finish. Nice service Tom wood Volkswagen !

JK

Junseok Ko

Sep 4, 2015

Great place to buy a volkswagen as well as get it serviced. New building and great wait areas. Very prompt shuttle service is also provided as well - thanks for the ride, gene horne!

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Sarah

Aug 20, 2015

I've been a Tom Wood VW customer for almost 10 years and always received good service, but my awesome experience yesterday made me want to write a quick review too! Following a string of really terrible luck (first my own car was rear-ended & then my rental car was stolen while my claim was being processed), I'd been carless for the better part of 2 weeks. Upon hearing my settlement check was ready for pick up, I called VW to see if they might come pick me up and bring me to the lot to shop. I talked w/ Anya Bass, who'd sold me my previous VW in 2006 & she sent a shuttle for me right away. She also had info and keys waiting for me for all of the cars I'd expressed interest in on the phone...and one I hadn't, which ended up being my perfect car! Anya got me a great deal on the car--even lower than I'd expected once it hit financing, & I was able to go home in my new ride that afternoon. Also, a special shout out to my awesome shuttle driver, Gene Horne, who not only picked me up from home to bring me to the dealership but also took me to get my insurance settlement check, drove me by my bank and waited while I got a cashier's check and took me back to get my car--and made interesting conversation with me the whole time. It's not everyone who can make you feel so comfortable riding around with a stranger! I'll be back for maintenance...AND my free carwashes :)

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Sarah

Aug 20, 2015

I've been a Tom Wood VW customer for almost 10 years and always received good service, but my awesome experience yesterday made me want to write a quick review too! Following a string of really terrible luck (first my own car was rear-ended & then my rental car was stolen while my claim was being processed), I'd been carless for the better part of 2 weeks. Upon hearing my settlement check was ready for pick up, I called VW to see if they might come pick me up and bring me to the lot to shop. I talked w/ Anya Bass, who'd sold me my previous VW in 2006 & she sent a shuttle for me right away. She also had info and keys waiting for me for all of the cars I'd expressed interest in on the phone...and one I hadn't, which ended up being my perfect car! Anya got me a great deal on the car--even lower than I'd expected once it hit financing, & I was able to go home in my new ride that afternoon. Also, a special shout out to my awesome shuttle driver, Gene Horne, who not only picked me up from home to bring me to the dealership but also took me to get my insurance settlement check, drove me by my bank and waited while I got a cashier's check and took me back to get my car--and made interesting conversation with me the whole time. It's not everyone who can make you feel so comfortable riding around with a stranger! I'll be back for maintenance...AND my free carwashes :)

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Dita

Aug 7, 2015

Shuttle driver Gene Horne is very reliable and always provides a wonderful service. Thx Gene!

GB

Guy B.

Aug 7, 2015

I leased from Tom Wood VW in 2009 and again in 2013 where I got a 2013 VW CC. The vehicle had mechanical issues failing to start in cold weather. I asked them to look at this problem back in 2014 but they did not find/resolve the problem and it got much worse this last winter. As well as problems starting, I had no heat in the car. Tom Wood VW had the car for almost 2 weeks in January and almost 2 weeks in Feb this year - during these times I was without a vehicle except for a 3 day period where I was able to get a loan car out of them. At least they were able to give me a ride home after dropping off the car with them and back to pick it up. Alot of inconvenience. They never resolved the issue of starting the car in cold weather. During this time, an item disappeared from my car during it's time at Tom Wood VW. They said they would replace it, but I'm still waiting. When trying to contact the service desk or individual in the service department, the phone system often transfers you to Tom Wood Subaru. Very frustrating... and even when you do get through and leave a voice mail they seldom call back and you have to chase them constantly. The lady I arranged my lease through at Tom Wood VW sent me a text back in April and we had arranged a call. I never heard anything from Tom Wood VW after that and never got that call. I guess they were not that interested in any further business. I love driving the CC - except for the unreliability factor - and would have gone for another one were Tom Wood VW interested in dealing with their customer service issues. Fast forward to today and as an unhappy and unimpressed customer I have voted with my feet, turned in my VW CC and am no longer a customer of Tom Wood VW. VW has reduced the carefree maintenance down to 1 year on the CC due to improved reliability and quality from the 3 years carefree maintenance with the 2013 CC. So you get an increased cost of ownership for a less reliable vehicle which is, frankly from my experience, not backed up with anywhere near the level of customer service it should be. In summary, I cannot recommend Tom Wood VW to anyone. I have found them unreliable, lacking credibility as they do not do what they say they are going to do, they failed to resolve the mechanical issues with the car after serveral attempts, communication is poor and they ultimately failed to live up to their own customer service expections that they say you will get as a customer. I do not feel I got good value from Tom Wood VW.

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RobertB

Jul 30, 2015

Nice facility, good service, super nice courtesy shuttle driver Gene Home at Tom Wood Volkswagen.

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Prateek Patel

Jun 1, 2015

Great service by Gene Horne and Tom Wood VW. Thanks for the safe ride there and back!

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ali4

May 30, 2015

James was very helpful in the whole process of finding me a Golf I wanted. Manuals seem to be few and far between, he let me drive the sportwagen as it is built on the same platform and they did not have any manual Golfs in stock. Within a week he let me know they had received one (1,600 miles used) and would I like to drive it? I got over there before it even had been cleaned or checked and three days later (for a great price) was able to drive away with my car. I especially appreciated the "cafe" while negotiating I got to have fruit (not donuts and junky carbs) from the service snack bar to give me a little fuel (apples, bananas, and oranges). The service I received when I picked up my car was great. James walked me around to make sure I got additional goodies I wanted (from parts dept), walked me to detailing to set up some extras on my car and even recommended a product for the leatherette seats. Purchasing the car from James and Tom Wood was an easy and enjoyable experience and I will definitely recommend the salesman and dealer.

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Cheryl

May 28, 2015

Stephan Pavicic sold me an EOS without any pressure! Stephan was very professional, courteous, friendly and knowledgeable. He responded to all my questions promptly and the entire process was unbelievably smooth. For the first time in my life, I actually enjoyed my time with an auto salesman! Thank you Stephan - love my convertible! ps - Tom Wood's service department is a great bonus when you buy one of their cars - free car washes, fluid fills, very reasonably priced oil changes - talk about customer service like you don't often experience: A+

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DB

May 28, 2015

I recently leased a new Passat from Tom Wood Volkswagen and couldn't be more pleased with the car and the process. I sent an inquiry on the Passat I was interested in and within a day, Stephan contacted me. He provided information on all the current incentives, the invoice price and the monthly payment for the SE and the SEL. Based on that, I went to the dealership the next day. After a brief wait, Stephan met us. We talked for a few minutes to make sure he had all the information he needed and we headed out to the cars. He explained the differences between the SE and SEL and suggested I test drive the one I preferred. There was NO pressure to go with one or the other, which I really appreciated. We went back to the office to go over the details of the lease. Stephan was quick, thorough and explained everything along the way. He answered every question I had. Before I knew it, I was leaving with the Passat I went to get at the price I wanted. This is my second VW from Tom Wood and my third car from Tom Wood overall and I will definitely head that way when my lease is up.

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Cheryl

May 27, 2015

Stephan Pavicic sold me an EOS without any pressure!! Stephan was very professional, courteous, friendly and knowledgeable. He responded to all my questions promptly and the entire process was unbelievably smooth. For the first time in my life, I actually enjoyed my time with an auto salesman! Thank you Stephan - love my convertible!ps - Tom Wood's service department is a great bonus when you buy one of their cars - free car washes, fluid fills, very reasonably priced oil changes - talk about customer service like you don't often experience: A+

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Ethan

Apr 28, 2015

I called and spoke to Greg Suskovich to inquire about a used 2013 VW CC I had found on cars.com. We set up a time for me to stop by for a test drive the next day. Greg met me at the door, and a short time later we were taking the car for a spin. Greg made it clear that he would do everything he could to make the purchase work for me, but I never felt overly pressured. I also appreciated that he didn't try to upsell to a more expensive vehicle. He was very patient as I contemplated my decision, which took about 48 hours. Ultimately I decided to purchase the vehicle from Greg after a little negotiation. It wasn't a rock-bottom price, but I believe it was a fair deal. In the end, it was worth it to me to purchase locally from the same dealer that will be servicing my car for years to come.

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JasonM

Apr 24, 2015

The entire process was excellent. Gregory Suskovich met me as I walked in the door and my first thought was "great, here is the pushy salesperson". This was not the case. He was very adamant about figuring out what I was looking for and then providing options that I might like. He was not pushy and showed me the facts of the car I was interested in purchasing. He also worked with me on the price and worked on my goals for the entire process. I recommend him and the dealership to everyone.

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K and E

Apr 21, 2015

My husband and I went to Tom Wood Volkswagen yesterday to look for a car. Gregory Suskovich met us and helped us out during the buying process. He was very knowledgeable and not pushy. He let us look around and helped when we needed help. We looked at two cars and found the one that we wanted. Because we got there so late, they were closed by the time we were through filling out the paperwork. We felt bad for keeping them there past closing time but everyone was so kind and nice about it. Great dealership and awesome dealer!

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Julie

Apr 19, 2015

We stopped in to test drive a car and went home with a lovely Passat. Greg Suskovich is very knowledgeable - he listened to what we had to say, was helpful with all of our questions and made the experience of buying a used car as painless as possible - it was actually quiet a great day.

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Tom

Apr 15, 2015

Found a used car that we thought we wanted and called to set an appointment. We were put in touch with Greg to schedule a test drive. Greg had the car ready when we arrived. We were not really impressed with the way the car drove and it looked a little "rough". Greg informed us the car had just come in and had not been inspected nor cleaned up yet. He understood and agreed with our assessment of this car. He offered that he had another like car that had recently come in that had been inspected and cleaned up. They offered it as a certified used car. Without any pressure he asked if we wanted to see it and we said that we did. We took a test drive and loved the way it handled and looked and were interested if the numbers worked. Greg's attitude was we will do whatever we can to make you happy. We bought the car and traded ours for it. We got a fair deal and feel good great about the experience and the good people we dealt with at Tom Wood.

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Rachel Elkins

Apr 7, 2015

We had great service! My husband was in an accident over the weekend so we had one day to find a new car as both of our jobs requiring lots of traveling. He went to Tom Wood dealership that morning and was approached by salesman Greg Suskovich. Mr. Suskovich worked well with him through out the day. Later after I was able to get off of work I went to the dealership and got the same service. I was able to take the car out for a drive after my husband had already done so that morning. Greg gave us a tour of the facility which is one of the nicest facilities we have ever stepped foot in. Greg showed us in great detail what all the facility offers as far as servicing your car and you. The facility really goes above and beyond to make sure your experience is remembered. They worked with on our offer and got the ball rolling as soon as we showed interest. Several different team members came and introduced themselves to ensure we knew who to reach out to if Greg was out of the office occasionally. Once we bought the car Greg went out the car with us and made sure we knew how to work all the buttons/controls. He was super helpful and kind. If you are looking for a dealership that makes the experience personal and worth the trip, Tom Wood Dealership is definitely the way to go!! In a few years we will be needing to replace our other car and we will most definitely going back to Greg!

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Thad

Apr 3, 2015

I had a great service experience at Tom Wood Volkswagen service department today. Darrick my service rep went out of his way to make sure I was happy with everything they did with our Tiguan. He really cared about making my experience great. Gene Horne the shuttle driver was also great. These two guys deliver first class service. I highly recommend Tom Wood Volkswagen service department. Thumbs up all around. Thank you! Thad

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Thad

Apr 3, 2015

I had a very pleasant experience with the Tom Wood service department today. Darrick my service rep was very attentive and knowledgeable about what I needed and explained everything in detail. I felt like he really cared about giving me great service, and that is very unique in the world today. He was very competent, and advised me on what service items I needed and worked with me so it did not break my bank. Gene Horne the shuttle driver also did an outstanding job taking me to where I needed to go. These two guys made my service experience today at Tom Wood Volkswagen excellent. I would highly recommend the Tom Wood service department. Thumbs up all around. Thank you!Thad

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Gary Ayres

Mar 27, 2015

My experience with Tom Wood Volkswagen was definitely 5 stars in all categories. My salesperson, Greg Suskovich was absolutely fantastic. He represents the dealership extraordinarily well. This is a great place to buy a car and I highly recommend it.

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Andrea Nowlin

Mar 18, 2015

I went to Tom Wood Volkswagen on March 12, 2015. Gene Horne gave a good free-ride service.

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ScottH

Mar 17, 2015

Overall, I felt welcome at this dealership. I had a very knowledgeable and helpful salesperson named Greg Suskovich. He had my full attention and found the car and deal that I wanted! He went above and beyond to find what was right for me. They are very straightforward in the buying process and offered sound advice. HIGHLY RECOMMENDED! CAN'T BEAT THE INTEGRITY AND HONESTY AT TOM WOOD VW!!!

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Felicitas Strautman

Mar 1, 2015

I was searching to purchase my first car and got an immediate response from a dealer, James Kenjorski. I got such a friendly feel from him and he offered to help me through the entire process. It never felt as if they where just trying to sell a car, but more to help me and give me the best advice. Everyone at the dealership was very friendly and helpful. James especially was very patient with all my questions and made sure I felt comfortable with my purchase. I would definitely go back to both him and the Tom Wood dealership for all my future car purchases.

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LZhang

Feb 28, 2015

I went to Tom Wood Volkswagen yesterday. Gene Horne gave a good free-ride service.

MY

Mengling Yu

Feb 28, 2015

The service was good. It provides the free ride while the car is maintained. The driver Gene Horne was really nice and patient. It was a nice experience today.

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mengyu

Feb 27, 2015

The service was good. It provides the free ride while the car is maintained. The driver Gene Horne was really nice and patient. It was a nice experience today.

SB

S Bradner

Feb 14, 2015

I brought our 2011 VW Jetta Sportwagen TDI to Tom Wood to have rim damage repaired. My initial contact was with Brian McNamee who did a great job of explaining the repairs and how long they would take. He explained that the dealership would follow up with the warranty provider to determine if the repair was covered at no charge. My next contact was with Gene Horne who operates the customer courtesy shuttle for Tom Wood. Gene was very pleasant to deal with. He had a full load of customers on this day and spent some time getting his drop-off schedule organized so that none of the customers had to wait too long to reach their destinations. Once we left the dealership, he made sure everyone was comfortable and proceeded to get all of us dropped off in a timely manner. Gene always makes the courtesy van ride enjoyable. My last contact was with Chris Shoemaker who coordinated the rim repair in the onsite detail shop. Chris contacted me to let me know that he received the service order from Brian McNamee and provided a timeline for the repair. When the repair was complete, Chris called with an update and let me know the car was ready to be picked up at my convenience. Straightened rims at no cost, washed car, great all around 'no hassle" service experience completed in less than one day. Thanks.

R

RDStevens

Feb 12, 2015

I recently purchased 2014 Passat from Tom Wood VW. We did some research, tried a couple different local big name lots and found Tom Wood to be the best by far. Our Representative was James Kenjorski, he was very helpful and courteous. I would recommend all to shop here and ask for James!

D

Domer93

Feb 8, 2015

My service experience was great. John Dwyer was very informative and helpful and their shuttle driver Gene Horne was very nice and made the ride to work very enjoyable.

K

Ken0007

Feb 4, 2015

Me and my father went to look for a use car for me to drive since my old car broke down (Mind you this was my first time buying my own car at a dealership). Found the car I was interested to buy on cars.com. Went up there to check out the car. The car was still available and so I did a test drive but couldn't take the car back home with me because I wasn't ready to pay yet. So over the last few days before buying the car, I had to negotiate with the sales person over via text message on the phone to give me an reasonable price for me to be able to afford the car. So they did and lower the price of the vehicle. Went back, did a lot of signings on papers and got the keys! As a first time buyer for my second vehicle, it wasn't so bad. The facility was clean inside, the sale person was a nice person to work with, and negotiating helps too if you really want to get the car you want.

RR

Ralph Redmond

Jan 29, 2015

Charles Price of Tom Wood VW is a nice gentleman and deserves $20

L

Lubo

Jan 26, 2015

My recent car purchase was an exciting experience at Tom Wood Volkswagen. Anya Bass's professional opinion helped me a great deal in locating my new vehicle. In less than 2 hours I was leaving the dealership in my new car.

M

MDE

Jan 22, 2015

i came in with my car needing a number of repairs and regular maintenance and John talked to Damon about it he took it in the back and in less than an hour it was done and everything was perfect. This dealership is amazing. Thanks.

WL

Wolf Lover

Jan 21, 2015

The process of buying our new Tiguan was so easy and fast..The staff was wonderfully helpful...We have also been very impressed with the service department..They are pleasant to work with...Especially Damon...And the work has been excellent...Appointments timely...And the car is spotless when we leave the dealership....We truly enjoy doing business, here..I wonder at the bad reviews...It is like the lady that tried to return her new tablet, because her Candy Crush game wouldn't work...She would give that tablet a bad review, but it certainly wasn't the tablets fault...

J

jkelly

Jan 16, 2015

After having driven the vehicle for a few weeks, I can say that I made the right decision. My salesperson (Gregory Suskovich) never forced the sale but gave me the cold hard facts on the vehicle. At no point did I feel pressure to buy, however, I felt very comfortable in the dealership and felt like I was receiving a fair trade in deal. I would recommend the dealership and Greg for any of those that ask!

CS

Cora Scott

Jan 9, 2015

Tom Wood Volkswagen was such a great experience. The service tech, Darrick Thames showed us the new dealership and the service department. He told us that we would receive a free car wash and vacuuming with any service work we had done. I would recommend this place to my friends because of the great customer service I received, and the great prices they offer for services.

H

HeatherC

Jan 9, 2015

I am really not one to write reviews, but I received such great customer service here that I had to stop by and give credit where credit is due. I live out of state and came to visit a friend who lives in Indiana. I had a flat tire and took my car to Tom Woods Volkswagen. I was a little frustrated and hesitant because, looking at how nice and fancy this place was, I thought it would cost me an arm and a leg just to fix my flat. Boy, was I wrong. The pricing was very great compared to other places I've been, and that was a huge burden lifted off of my shoulders. Also, you could really tell that the service tech that helped me, Derrick Thames, really loves what he does. He had the best attitude and made sure my car was ready to go quickly. It's not every day that you find someone that is so clearly in love with their job. Very refreshing.

K

kriskear

Jan 8, 2015

Great job by Darrick Thames to take care of us and our vehicle. The free car wash and free vacuuming was incredible and at a great price.

R

Randy

Jan 8, 2015

Tom Wood Volkswagen is a great car dealership. Darrick Thames was a great help in showing us the vehicles we were interested in and then showed us the service department and informed us that a car wash and vacuuming was completed with every oil change.

MB

Mona Bernard

Oct 23, 2014

Recently I picked up our car at Tom Wood Volkswagon. I was met by Melissa Montgomery, who greeted and introduced herself to me. I immediately felt welcomed at the dealership.Melissa was very organized with paperwork and the pickup process.She took me to my car and explained all aspects of operation.I certainly appreciated her knowledgeable input. Melissa's approach was certainly a high level of customer service.I have been a long time customer of Tom Wood Volkswagon and look forward working through the dealership for future needs. Melissa has made an impact in customer relations. I also have excellent care when I visit the service department. The staff is very efficient and helpful explaining and informing regarding preventative or service recommendations. The waiting room facilities are very comfortable.

S

Smithsandy1

Jun 17, 2014

Great experience! This was my first time buying a car on my own and my sales person (Anya Bass) made the experience very smooth and no pressure.She was very helpful and knowledgeable.I have never owned a Volkswagen before and am loving it. I purchased a new car and Anya has always been avaiable to answer any of my questions I might have about the car even on her days off. I will be sure to recommend this dealership to friends and family. Love the service department. They take good care of their customers. Thanks! Enjoying my new Eos!!!

A

ardaiols

Jun 14, 2014

I recently picked up a new fleet car, a Passat TDI. I could have chosen a number of different fleet cars, but when doing a review none of them had as many features. My previous fleet car was a Passat TDI, and because I like it so well, I have purchased it. Melissa Montgomery was great to work with. She made the process quick and easy. I also want to put a plug in for their service department, they are top notch!

C

candy236

Jun 10, 2014

I purchased my first car from Matt Kennedy in 2012. He was very nice and warm person. It was my first car I purchased on my own. Since then I have leased 2 more cars from Matt. I also recommended him to my brother. And my brother purchased his car from Matt Kennedy as well. Matt has become a friend. I also love tom wood. My parent's purchased cars from tom wood and I actually met him before he died. Love the service and care they give to their customers.

S

Shirley43

Jun 10, 2014

The sales associate was incredibly helpful, knowledgeable, and friendly. They have a very large selection and quality vehicles. The pricing was very competitive with other dealerships.

E

erinarms

Jun 9, 2014

I accompanied my daughter to service her car. Everyone was attentive and helpful. If I need to buy a car I will meet with Robert Gooding for help. He seems very considerate of the buyers needs.

L

logetan

Jun 9, 2014

I appreciate Robert's willingness to help me. He was very prompt to return my calls and answer all my questions. Great customer service. Thanks!

AD

Amy D.

Jun 7, 2014

My previous car had been totaled and I needed a replacement ASAP. My salesman found just what I needed. It was ready and waiting for me when I got there. Was able to get in the finance office within minutes and out the door with no wasted time!

AR

Ashley Rene

Jun 7, 2014

Came in looking for a used car. They did not have what I was looking for, but I would definitely return the next time I am in the market!

B

Ben

Jun 7, 2014

Matt Kennedy is the best. So helpful and makes the car buying process so easy

CT

Christiana Thomas

Jun 7, 2014

Thanks for the great service and pleasant experience!! Nice to know there is still somewhere you can go and still receive both of these!!

G

gman83-JettaRoadWarrior

Jun 7, 2014

It has been such a joyful buying experience for us at Tom Wood. They have always provided the best value from the first car we bought there to the fourth car. Matt Kennedy is the best person I have ever bought a car from. He has always come through with the car we needed at the best possible price. I put over 75,00 miles a year on my current Jetta TDI and reliability and safety are very important to me. The Service and Maintenance staffs are awesome and very communicative... you always know what's going on and when and what your next service is - they keep you on the road. We will be buying our fifth car from Matt Kennedy and Tom Wood in December - we wouldn't have it any other way.

NV

New VW Owner

Jun 7, 2014

I just purchased my first Volkswagen this spring from my salesperson Stephan. If you're looking for excellent customer service and someone who will go above and beyond to make your experience perfect, make sure you contact him. On top of all of this, Tom Wood Volkswagen's new building is a must-see, wonderful facility! Everyone was so kind.

SC

Sam C.

Jun 7, 2014

I had a wonderful experience with Bruce when I bought a car. He was very friendly and knowledgeable about everything. He made sure I was comfortable in my decision and didn't pressure me to make any fast decisions. All of the other salesman there were also just as friendly and made sure I was taken care of. They worked very well with me in trading in my old car for my new one and I didn't feel as though I was being ripped off. I also had a great experience with the service department. I was in a bind and needed quick work done while also having to get to work and they were very accommodating in making sure I was taken care of! They even offered to shuttle me to and from work while they fixed my car. I was very pleased with all of the services I have received from Volkswagen and their relocation and vamped up remodeling is much more appealing to the eye! I highly recommend them to anybody.

SB

sn bettle driver

Jun 7, 2014

While shopping online for a new VW Beetle I found the one for me at Tom Wood Volkswagon. I chatted online and on the phone with a very pleasant and knowledgeable young lady, Hazel. She was very helpful and made me an appointment to see the car and salesman, Matthew Kennedy the next day. While we were on our journey I received a call from Matt introducing himself and saying he would be waiting for us. After a 265 mile, 5 hour drive we arrived at Tom Wood Volkswagon. We were greeted by very friendly staff who seemed to know who we were and expecting us. I asked to meet Hazel, so I could personally THANK her for her help and professionalism. When then met Matthew Kennedy. We discussed the car, Matt was very knowledgeable about this specific car gave us all the information we wanted or needed. Then came the all important test drive. Having driven a Beetle for the last 8 years I am aware how great these cars handle, however. Matt gave me a very informational tutorial of all the options in the new Beetle. Once back at the Tom Wood Volkswagon we talked deal, there was no pressure, it was facts and figures. We felt Matt was giving us the best deal possible and the sale was made. Matt Kennedy was personable, professional, and got the job done. I will recommend Matt and Tom Wood Volkswagon to anyone and should I ever need another vehicle Matt will be the first person I check with. Matt has continued to check with me to see if there is anything I need. This was the best car buying experience I have ever had. Thank you Matthew Kennedy and Tom Wood Volkswagon.

SB

susan b

Jun 7, 2014

Stopped in pricing used cars for my teenage daughter. Dave C answered all our questions and showed us some nice used cars. Even though we didn't buy today, Dave made us feel welcome to come back when we were ready. We will definitely come see him after our daughter passes her driving test.

B

Bholls

Jun 7, 2014

Matt Kennedy was wonderful. Super helpful and exceeded my expectations of customer service and reliability. I would definitely recommend this dealership to anyone wanting a new or used car!

B

Bunny2013

Jun 7, 2014

I worked with Robert Gooding to buy a car. He was very helpful and friendly to my family and answered all my questions. I would recommend this dealership to anyone, it's very clean.

JG

Janell Gurney

Jun 7, 2014

We have bought numerous new cars from Matt Kennedy for ourselves and our sons and have referred Matt Kennedy to our friends and family. Exceptional individual and service. We trust him. Excellent work ethic.

K

kfingers

Jun 7, 2014

I had the pleasure of doing business with Mr. Matt Kennedy of Tom Wood Volkswagen. Not only did he treat me with dignity, courtesy, and honesty, but he jumped through hoops to get me the car and financing I needed. There are a lot of places you can go to get a car, but if you can save time and money and go to the best. I have been recommending Matt to all of my friends for all of their new and used car needs. Thanks again!

L

Laurenzink

Jun 7, 2014

Matt helped us so much. We will be going back to him. Appreciated his interest in what we needed and getting us a great price

M

msnaegele

Jun 7, 2014

Friendly. The friendliest dealership we have ever been in. Helpful, everyone willing to help you in whatever way they can. Knowledgeable, they know their products and can tell you what you want or need to know. No pressure to make the sale. Continue to be available to you after the sale for whatever you want or need. I will highly recommend Matthew Kennedy and Tom Wood Volkswagon. If I am in the market for another vehicle Matt will be the first person I call.

N

nworland

Jun 7, 2014

This was the first time I purchased a car at a dealership and I was a bit nervous. However, Robert was great and took away all of my nerves. Robert was very nice and knowledgeable and put me into the best car for my budget. I would recommend Tom Wood Volkswagen to any one who is looking to buy a new or used car.

P

pbphipps

Jun 7, 2014

We bought a 2008 used Jetta and had a great experience. When we were ready to buy another we came back to look at used cars and ended up getting a new 2013 Turbo Beetle for about the price of the used ones on the lot. Treated great, no pressure, great dealer.

P

pheekin

Jun 7, 2014

I think loyalty to a dealer is the true measure of satisfaction. I live in Cincinnati, OH but have leased my last 3 (soon to be 4) vehicles from Tom Wood VW in Indianapolis. Why? Matt Kennedy, my Sales and Leasing Consultant. Honest, knowledgeable, a straight-shooter, Matt has always gone the extra mile to ensure my purchase was easy, affordable and utterly painless. The dealership, in general, is a well-run machine. I would not hesitate to recommend Tom Wood VW and specifically Matt Kennedy to anyone in the market for a new vehicle. He is a true professional and now a good friend. Thanks MK!

P

pkrumper

Jun 7, 2014

I brought my wife over to Tom Wood Volkswagen to check out the car I was interested in and to meet with my Salesman, Matt Kennedy, to work out a deal for a vehicle for myself. A strange thing happened on the way to purchasing my vehicle, my wife found a vehicle for herself. Matt did a great job putting together a package deal for both cars and we walked out of Tom Wood Volkswagen wtth 2 new cars. I would recommend Matt Kennedy to anyone who is interested in purchasing a Volkswagen.

P

Purpleirish

Jun 7, 2014

An awesome overall experience. I would recommend this dealership and salesman to anyone I know. Knowledgeable salesman and friendly staff and amazing car purchase experience!!

S

superchick

May 26, 2014

When I first went in to the dealership to purchase a vehicle, I was greeted with a smile. The salesman was very friendly and welcoming. Bu when we got down to the info, his paperwork was outdated and he was completely unaware that the vehicle I was interested in had already been sold. He talked up the service and repair shop over and over again, which is what sold me on purchasing a vehicle from them. However, I've had nothing but problems with this area. I've had the car for one month and have had it in the shop 5 times to get something fixed. I was charged for services that were owed to me, told problems were not covered under the warranty, and the company has tried to take advantage of a young woman. As I am about to take the car in for the 6th time, to fix something that they told me was fixed, I feel the need to tell people that this dealership has not been anything that they promised, and I will not be purchasing anything from them ever again.

K

Kryan2014

Apr 27, 2014

Several years ago we purchased a cpo beetle from Tom wood vw. When we bought the car they showed us a clean car fax. Now we are looking to sell the car because it has been very problematic. For my own peace of mind I had the car inspected by several mechanics and all came to the same conclusion: the car had been hit hard enough from behind to bend the frame. Upset that something this serious passed through a car fax check I ran my own car fax check to find out. Lo and behold it had been in an accident before we bought it. When comparing my car fax to the one that Tom wood gave us it was clear that the report had been altered to show that there had been no accidents. They also can't claim ignorance because the car was crashed two days before Tom wood out the car up for sale. This is all on top of an overall poor service experience with them. In closing if you enjoy being lied to and getting stuck with a lemon car by all means go to tom wood, otherwise take your vw needs to Falcone.

K

Kelli

Sep 30, 2013

The customer service I received at Tom Wood Volkswagen was the main determining factor of why I decided to buy my car at this dealership. This was my first time buying a car, and I was extremely vulnerable and essentially knew nothing about the process. A salesman could have immediately taken advantage of my naivety, but this was not the case at Tom Wood Volkswagen. My boyfriend and I showed up on the lot in search of a used Jetta. This has been my dream car since before I could even drive, and I was set on it being my first car now that I'm out of college and beginning my career. It was time to graduate from my jalopy high school car to a grownup car to go along with my grownup job. We were browsing for maybe 5 minutes when Stephan approached us on the lot. We were instantly impressed by his genuine, kind manner, and his overwhelming expertise on Volkswagen in general. He told us virtually anything we would ever need to know about the Jettas we were looking at, and the company itself. His track record with VW was also very reassuring. We test drove a car, then headed into his office to talk specifics. Once we sat down, Stephan asked if I had the intentions of walking out with a new car that evening. I was honest, and told him that no, I wasn't quite ready. I was still pretty early in my search, and I wanted to explore my options. He didn't pressure me, and was honest and helpful about the whole situation. He didn't try to run my credit (he said that multiple credit checks can hurt your overall credit), and he didn't write my name down on a folder next to the word: "BUYER" like the salesman we dealt with at another VW dealer did the first day we stepped into the office. He applied zero pressure to the situation. We left with his card and the satisfaction that we had someone knowledgeable and honest to work with. I called Stephan a few days later to ask a couple of questions about the car and the buying process. I was pleasantly surprised when he suggested I save my money rather than putting any down for a down payment, thinking of my other bills and upcoming student loans. The fact that he considered my situation when advising me rather than just trying to take my money was refreshing. We decided that no matter what, we wanted to purchase a car from this Volkswagen dealership, and Stephan in particular. When it came time to make a decision, I was terrified of signing my name. This is the biggest purchase I've made thus far in my life, and any kind of pressure would have completely dismantled me. Stephan was patient with me, and allowed me to take the car home overnight to ensure it would not be purchased by anyone else while I thought over my decision. I know that in some ways it was a bit of a sales ploy, but I know he also genuinely wanted me to feel comfortable about my decision. The facility is great, and I am very confident that I will receive stellar service when I need to bring in my Jetta for any maintenance or repairs. I am also confident that as long as Stephan is there to consult, I will continue to have a great experience with Tom Wood VW.

P

passatdriver1

Aug 28, 2013

Tom Wood VW seems to be one of the highest priced VW dealerships in the Midwest with at least one salesman who doesn't know much about customer service. After being told I was "looking out of my price range" after spending an entire Saturday attempting to trade in my VW for another used VW, I left Tom Wood knowing I'd never purchase a vehicle from them and won't recommend them to anyone. Needless to say, it is not the salesman's job to decide what is a customer's price range. So, after my wasted day at Tom Wood, I searched around and found the same exact VW BRAND NEW for $4,000 less and "in my price range".

S

Shade

Jul 30, 2013

I am pleased with the knowledge and information that I received from the staff at Tom Wood. I thoroughly researched the vehicle we intended to purchase and narrowed search to 3 dealers. Then we left final decision to sight, knowledge and service. The staff at Tom Wood gave me information on purchasing a used Volkswagen, specific questions to ask to compare the completion. I spoke with sales and management at Tom Wood. I was informed of the inspection process of used vehicles and the updates made on the vehicle. Two things that Tom Wood mentioned that makes us regret not making out purchase there: they update to next service before purchase- so oil changed, fluids changed any necessary maintenance complete. 2.) priced perfect to completion. I was completely convinced that the 2010 Volkswagen jetta sportwagen would be perfect. The only reason we didn't not purchase is we wanted the sunroof. I know that vehicle wood be in perfect condition coming from a Volkswagen dealer even though it was used. I am convinced, provided specific details of how they handle vehicles to sell, inspection, repair, update, guarantee, match price. Everything someone in the market for a used car could ask for!

U

UnHappy_with_Tom_Wood

May 28, 2013

We leased a vehicle from Tom Wood VW a few years ago. We were told at that time "No problem turning the vehicle in early if you want to get another VW, VW's hold there value and they love to keep customers". Well two weeks ago we returned to swap our lease 8 months early because of life changes - we just wanted the exact same car, with more options, and to renew our lease. The same Sales Manager "Dave" attempted to help us again, played the "I'm your friend" card again and again. My favorite line was "Let me dispel some rumors, the numbers someone else told you they would give you for your car are a lie, and not possible. When your ready to purchase a car, I'm here to help, but what you want isn't possible." Well, Dave, was a disrespectful/insulting (the offers presented to us I considered insulting of my intelligence) GM as well as full of himself. 1 hour after walking out I located the exact car (features and color) myself two hours away in Ohio. After a few phone calls we were on our way to Ohio to get the exact car under the exact terms we wanted - the car that Dave said "No one can do that for you, I'm already giving you a net deal." Sadly our sales man was wonderful and I wish we could have bought from him - however they are limited to what they can do by the Sales Managers and in this case, Dave lost a sale for a great sales guy, as well as lost a Customer for life, and caused this review to be written. I would recommend anyone looking to purchase a VW look to the east just inside Ohio for a VW dealership!

T

tamingdawn

May 15, 2013

I went into Tom Wood Volkswagen to look for a new vehicle. I have been shopping around and after a disastrous meeting with another dealership I was a little leery of going anywhere else. What a surprise Tom Wood ended up being! I was greeted by people that genuinely cared and were happy that I would give them a try. I took a few cars for a test drive and even though I'm sure that Mike had other things to do he took the time to explain everything to me, every step of the way. I know that I will come to Tom Wood again and again, I am now a Volkswagen girl! Thank you Mike and everyone else that I met that day! I couldn't be happier.

AB

A Beetle Fan

May 9, 2013

Although we had quite a wait for the vehicle, when it arrived it was exactly what we had imagined. The process of finishing the buying segment went off without a hitch. Then my experience with the explanation of all of the car's functions was extremely helpful. When I drove out of the lot I really felt that I knew what my new vehicle could do. I would recommend my experience to anyone, especially my salesman, Stefan. Thanks!

S

shawnY

May 1, 2013

I was very pleased with my recent purchase at Tom Wood VW. Stephan Pavicic explained all of the features, in great detail, on my new Passat. It was very clear to me that Stephan loves the VW brand. This made me comfortable with my purchase, that I was getting a safe and reliable car to fit my needs. The Passat is my first VW and I love it! Thanks Stephan for the excellent experience! I will be seeing you for my next vehicle purchase!

LL

Laura Lee

Apr 18, 2013

Excellent, if I were to grade Stephen I would give hime an A+. Excellent service. Very pleasant, above and beyond, made sure we were not thirsty. Very personal. Love the attitude of him. Very warm. Product knowledge A+, also. Never hurried us, made sure we knew how to operate the EOS. Programed the Sirrus on stations we liked, and our IPhones. Made sure of everything before he left us. "My Friend" he made us feel like he was indeed our friend. I have shopped for a new car this year, Dugan Chevrolet in Danville drove a Camaro, the salesman did not know where the switch for the heated seats were. Drove a Veloster, Greenwood, on the lot at least 10 minutes before I was greeted, finally the manager came out and I told him that I was going to apply for a job because they had no sales people. He assured me and went to retrieve a sales man. I drove the Veloster . They did not have what I wanted and tried to sell me a car that I did not want. They even filled out a sales contract and tried to get me to sign. I thought they were trying to find the car for me. I left. Checked on a Fiat. Too small. He just let me look, offered no info on the car. My husband had to ask for a brochure. Stephan missed his calling he is not only a low pressure or no pressure sales person, but could he teach some people how to be a sales person. All the personnel were extremely knowledgeable.

J

jjsg09

Apr 4, 2013

My wife and I called about a used van they had and Tom Wood Volkswagen was very nice and helpful with our daily schedules to arrange a time to check the vehicle over. When we arrived they had the car setting up front for us and had a welcome sign posted in it for us. We dealt with Caleb who was very helpful with all our questions and concerns. He had the manager come meet us and introduced his self. They also gave us a tour of the buildings amenities. They have a great service area and while you wait they will give you a kindle fire tablet which is very helpful. We purchased the van, it was too good of a deal to pass up! They helped us get a GREAT warranty that met our monthly budget and a 24 month 24,000 mile service plan ( includes oil changes every 5k, tire rotation and balance ). We left out of there feeling like they truly were wanting to help us and not just trying to sell us a car and be done with it. They even called us up the next day to see how we were liking our new purchase and how our visit was. I will be telling all my family and friends about my experience. I've dealt with many car dealerships and never had as good as experience as at Tom Wood Volkswagen.

UC

Used car buyer

Feb 25, 2013

I would describe it as a typical car buying process, although having information from on-line sources did make it slightly less painful.

N1

Nurse 1965

Oct 14, 2012

I purchased a 2003 Honda Element at this dealership and it was probably the best car-buying experience of my life. The staff was very friendly and knowledgeable and there was no pressure whatsoever. I got a great deal on a car that is in nearly-new condition. I will definitely go right back here when I am in the market for a vehicle in the future. If you are inclined to shop here, ask for Leroy Haines.

C

Charliemum

Aug 31, 2012

Tom Wood VW service dept has gone way downhill over the last few years. They are very poor communicators and I do not believe they honestly care about their customers. I feel horrible management must be behind it because they used to be decent, in my opinion, but that is not longer the case. I would not trust their word or trust them to properly service my automobile.

2

2fast4gas

Apr 6, 2012

We purchased this Jetta at Tom Wood. I have used Tom Wood VW service before and had mixed results. I normally stay to wait on my car as I live out of town. Getting straight information is impossible. When I first got the Jetta in everything went well. When I would call into the service department, I actually spoke to a service advisor. Now when I call I speak to someone that says they are a service advisor, but when I ask questions about how long the repair may take, they always have to ask "the guys". Today I waited on the phone for 10 minutes just for the person in service to reboot their computer. Then found out that they had deleted me from their database. Did I mention I bought the car new at Tom Wood? After some more time waiting on the phone, the person found me in a backup database and seems to have added me back into their system.None of the database issues were necessary since I stated very clearly that I wanted to know when they first answered. "How much time will my specific maintenance/service normally take?" I was trying to plan my day around the maintenance. Total call time 15 minutes - just to find out how long it takes to service a DSG transmission. That call takes the cake - time to move on. (By the way, the person at Tom Wood VW reports that a standard DSG transmission service - oil and filter - should be at least 2 to 3 hours.)

N

nrcouse

Jan 11, 2012

12/21/2012- Tom Wood is a big joke! To start our the service department is filled with a bunch of nim wits. I called to schedule a recall appt. and was told to bring my car in and it would be an all day job. I dropped the car off and was told they did not have any loner cars, so I had to us Enterprise and they would pay for it. That was wierd as I was the third person in the dealership that morning??? I waited and enterprise came to pick me up! I was then called by Tom Wood saying they did not have the part and I would have to bring the car back in again. Well you would think when they made the appt. and I gave them the VIN off the car they would have known at that time they did not have the part. After returning the rental car to them I got a letter in the mail about 5 days later from Enterprise stating I had done $1000 dollars in damage to the car! This was crazy if the damage was done it was done after I had returned the car! I travel for a living and rent 50 cars or more a year. THIS PLACE IS A JOKE! I WILL NEVER SHOP NOR HAVE HAVE A CAR SERVICED HERE AGAIN! I WILL HAVE TO SAY FALCONE IS THE BEST OPTION ALL THE WAY AROUND!

D

dands

Nov 27, 2011

I live in Cincinnati. I was looking for a car within a 200 mile radius. As you can imagine I had the opportunity to look at many cars that fit my needs. I sent messages to many dealerships requesting more information regarding cars they had in stock. I only got a reply from two people. Only one understood the problems I was going through trying to find a good reliable car for a fair price. I make a very good living, but still had issues with bad credit. Brad St. Clair did not turn his back on me as many other's had done. Instead he stayed in contact with me until he found a solution. It's easy for a person in a sales role to simply look for the easy deal. Brad did not do that. He did not know me, but treated me with the highest respect. For that alone I thank him and the others I worked with at Tom Wood. I would have no problem telling others to contact Brad about buying a car from him. Thanks Brad.

2

2010routan

Aug 5, 2011

I am a very happy customer. I am currently driving a Routan, but have had several VW's in the past, all purchased at Tom Wood. Matt Kennedy always takes good care of me, as well as Jon Dwyer in service. I am always treated well, and go to them for all of my services. If you want the best sales experience I highly recommend Tom Wood VW.

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jmurch

Jun 23, 2011

Best experience buying a car! My Jett TDI is getting better gas (diesel) mileage than I had thought possible; what's more, it's fun to drive. Matt Kennedy was more knowledgable than any sales person I have ever encountered. Even after purchasing the car, he has been more than willing to answer any additional questions. I have actually found a store and sales person that I can trust! Well done, Tom Wood VW!

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rhowey

Jun 3, 2011

I was in dire need of a used car. Mike Danielson was awesome. He worked with me to make sure I found the car I was completely happy with. With some creative financing he got me into a used Passat. He even called me days later to make sure I was still happy. I bought a 5 year old car with low mileage and soon after it required some service. Tom Woods completed the service at no charge to me and made sure I was a happy camper! They even gave me a loaner until the service was complete. This is the first Volkswagen I have ever owned, and I am loving it! I would recommend Tom Woods to anyone who wants exceptional service and a superior automobile. Mike Danielson was great to work with, and the guys in the service department are very knowledgeable and professional. I get the impression that at Tom Woods bad service is "Outlawed"

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Casey S

May 10, 2011

Someone crashed into our minivan. Tom Wood Volkswagon returned it to its former glory. The folks at Tom Wook Volkswagon made it really easy for us. The service manager brought us a loaner vehicle and took ours to their shop for repairs. Brian, our Tom Wood Volkswagon advisor, took care of everything for us. He worked with other party's insurance company to secure payment, made the repairs, and delivered to our house. We were glad to get our minivan back but were a little sad to see the red Passat go back to Tom Wood Volkswagon. We were very pleased.

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bdanglea

May 6, 2011

Bruce helped us get a great deal on my VW Beetle. He worked to get us a good loan. We will go back to get another car from there.The only problem we have had is the convertible button didn't work well. I had to take the car back to get fixed. I don't think that was anything the dealership could prevent.

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Samyfox

Mar 15, 2011

WOW were do I start. Read My comment via google "I Got and OK price but felt dirty". Here comes the service part of the review. I was told by the Finance and Insurance guy ( I will leave his name out ) "oh the tire package for a mere cost of $240 will cover all your tires for the life of your car. Balancing, rotating, wear ect.....EVERYTHING. I drop my car off for the 10K service. Mention to the service tech I need my tires balanced, and "oh by the way- I purchased that tire package" needless to say I get a bill for the tires and THEY PUT A DIFFERENT WHEEL on my car that didnt even belong to me. I am still trying to get my wheel back.....do not purchase a car from them!!!!!! "BUYER WARNING READ THE REVIEWS"

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Bmdtaz

Feb 14, 2011

Awesome place and person. I would highly recommend this dealership. I came in without an appointment for a oil change. They got me in and out in about a half an hour and could not have been handled any better. We purchased our car here as well and both experiences have been awesome. Great job!

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krjordan1

Dec 17, 2010

Worst decision of our lives was to lease a Jetta from Tom Wood. Your service department at your VW is so bad it is almost comical. I just heard my wife get off the phone with one of your employees stating that he had no idea that I had dropped her car off yesterday. The problem started last week when we dropped her car off last Thursday evening for them to put a new tire on her car as she hit a pothole. After all day of waiting to hear from them on Friday, we finally call and they state that the rim is bent, but to not worry, they put a full size spare on it. No, they put her donut back on, but told us it was safe to drive normally, only federal regulations demanded the sticker stating not to drive over 50mph. They told us that her rim would be straightened either by Monday or Tuesday at the latest. On Wednesday, we finally called and they stated that we could drop it off Thursday and pick it up on Friday. My wife had to work so I dropped it off yesterday. We finally call now to see if it is ready and they state they had no idea that they even had her car. I dropped it off inside the service station, gave the key to an employee, watched him pull it out of the guest parking spot and into the garage, and even asked for a shuttle service back to my house. They must have forgotten about me because after waiting over an hour, I called a friend to come pick me up. They looked me right in the face and said they would take care of it and then with me right next to my wife lied to her and said they had no idea that I had even dropped it off. What kind of bushleague operation are you people running. This is not the first situation. Not even six months after leasing her new Jetta, my wife and I brought it back to you guys multiple times complaining of a clicking sound coming from the steering column while driving. Each time they said they didn't hear anything and even went to blame it on my wife saying that "well women are known to have so many keys on their key rings that it is probably putting to much pressure on the ignition switch." My wife held up her key with only the Jetta key and her house key only. Finally, after I think the fourth time of taking off work, missed appointments, and inconvenience to us, you guys finally said that we were right, and that the ignition switch was faulty and needed to be replaced. I know that we take the oppurtunity to tell everybody we know not to do business with your establishment and how horrible to your customers you are. More often than not we are met with instant agreement from other wronged former customers of yours. Our lease is up in June and we look forward to the day when we will never have to enter into your establishment again.

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