Toyota Carlsbad reviews

Cargalone

Nov 16, 2016

This is my third Prius bought from Toyota Carlsbad. Great cars and outstanding customer service. Jason Mancini was very patient and did a great job explaining how all of the features worked. Highly recommend Toyoto Carlsbad.

CruzL08

Nov 16, 2016

When we go Steve makes sure we get what we requested and even checks other items. Last visit found a leaking strut and got covered under warranty. Great service.

mapuana2465

Nov 15, 2016

Good job as usual....Toyota of Carlsbad.Like that more changes are happening to make service even smoother....i.e. new car lineThank you for always doing a great job....it shows in your happy employees.Keep up the great work.The Kubo family

DaveR

Nov 14, 2016

Everyone knows that Toyota makes better cars than anyone. And when it comes to dealerships there is none that compares to Toyota of Carlsbad. They are huge so they have a great selection. They don't try to pressure you or con you. Their manager Ivan sets a tradition of integrity that pervades the dealership. I have done business with them several times and have never been disappointed. Even though there are at least 10 Toyota dealerships that are closer to my house, I will continue to make the drive to Toyota of Carlsbad for all my car needs.

Cartoyotabuyer

Nov 9, 2016

Really good knowledgeable friendly service. One of the best car buying experiences I've had. Answered all of my questions and was able to hit the number I needed to hit. Felt no pressure and all was done quickly.

Priuslover

Nov 4, 2016

Went in for a regular scheduled service on my 2005 Prius.Found out that my tires were suffering from rot. Glad they found it before I had an accident.Also replaced a leaking water pump.All repairs done in one day with a great hand wash inside and out.Thank you Dave.

Awesome

Nov 1, 2016

My dad has purchased several Toyotas from Carlsbad Toyota, with my dads help this is my first. The process was quick and easy, Ernan the salesman, was great to deal with. My dad has purchased all of his Toyotas from Ernan. Thanks Carlsbad Toyota.

Alex123

Oct 28, 2016

First and foremost thanks for having inventory of this vechicle . Made one visit to another dealer and after I inquired online with a few others and nobody had the inventory like your dealer. That was a big factor in making my visit and ultimately buying a vehicle from your dealership

Jalyn Agraan

Oct 24, 2016

It is my second car from Toyota and it's a great deal. Always letting me know when is my appointment for my cars. Everything is PERFECT! Can't wait for my third, fourth and fifth car from Toyota.

sahp2

Oct 19, 2016

My experience with Toyota was good thanks to Omar. He was really welcoming and attentive. He was straight to the point and laid out everything to make it easy to understand and see our choices without being pushy. Would recommend working with him the next time you're at Toyota!

Lynn2016

Oct 18, 2016

Excellent customer service from drive up through paperwork desk. Appointment Started at scheduled time and was complete in less time than projected. Overall, Very satisfied with Toyota!

Timmy

Oct 18, 2016

Always exceptional. Chien was knowledgeable and always available. The quality and integrity were why I trusted Toyota Carllsbad Service Dept with all my truck maintenance.

corollaguy

Oct 17, 2016

All Toyota reps whether seen in person or spoken with on phone were very courteous and helpful. The shuttle service was quick and pleasant; our driver was friendly.

Tradmill0103

Oct 16, 2016

Toyota was very patient and helpful by working with me on finding the car I wanted and working with my finances. I bought a 2016 Rav 4 and turned in my Prius C and he made the process simple and straightforward.

B. Joyce2929

Oct 15, 2016

We were impressed with our afternoon appointment! It was not crowded for a Friday and our truck was serviced in two hours. Jennifer (Barry) was very helpful in getting us through the process. She researched to make sure we still had vouchers to apply. Yes, we would recommend this service center!

John G.

Oct 15, 2016

As is always the case, the service writer, Corrina Hyatt went the extra mile for us, beginning with just getting us an appointment today. From there, she made sure we had everything done that was necessary. She is the best.

leucadia

Oct 15, 2016

always professional, efficient, courteous. This is one of those companies you LOVE to deal with. There is minimal wait, even when cars are backed up.

riccioja

Oct 15, 2016

Allen was very helpful and professional during our service visit. We had several questions and areas of concern. He spent a lot of time discussing and our needs (windshield wiper blades, tires eyc) about our Tacoma.

camrydude

Oct 14, 2016

Easy to get the appointment I want, in and out with fast service and great customer attitude ask for Jeff Glover in service he is awesome to work with

LC

Oct 14, 2016

I have always had honest estimates and reliable service from the Toyota Carlsbad Service Department. Molly Martin has been my service advisor for many years; she is charming, responsible, thorough and honest. Molly makes any appointment in the beautiful Toyota facility a pleasurable one.

Lou

Oct 14, 2016

Tony Henderson is a true professional, very knowledgeable and provides outstanding customer service.I will recommend your service to my friends and colleagues. Thank you, Tony.

Stevemac72

Oct 14, 2016

Interactions with employees where handled quickly and professionally. I was offered free snacks and drinks. I even got work done while waiting on the free wifi provided.

AD2003

Oct 13, 2016

Jana is great, she always explains everything very well and communicates effectively throughout the service appointment. Making the appointment was also easy, as well as payment and exit, etc.

Alex Szabo

Oct 13, 2016

Great customer service! From the moment I arrived until the job was complete and I left. Everything was done both on time and on budget. They really have a good crew working there.

Emaire2

Oct 13, 2016

I went into Toyota of Carlsbad to trade in my car for a RAV4 the process was quick and everyone was friendly! This car buying process was a lot more easy going then my last experience at a different dealership. Thank you for making this process less stressful.

HWadd

Oct 13, 2016

The only thing that disappointed me was that my car was not washed after I specifically requested it. Everything went smoothly up to the time I picked it up and discovered a dirty vehicle.

Cathy Johnson

Oct 12, 2016

From start to finish the customer service was awesome! My granddaughter loved the hot chocolate, baloon and playroom!Everything was perfect today, including the weather! Thank you!

Dan47

Oct 12, 2016

Came at scheduled time. Your rep clearly explained what would be done. I was pressed for time and she noted that. Got done earlier than expected and was able to make a business meeting on time.

James4005

Oct 12, 2016

I have come to trust Toyota service because I have had the best service there, for both routine and repair work. Their concern for checking everything and telling me what my car needs ahead of time, without hight pressure, for my safety, at my age (70) will bring me back again and again.

Janet123

Oct 12, 2016

Toyota found the problem right away- broken front axle. They were in constant contact with me and we're very professional. They even had my truck detailed inside and out when I picked it up. My truck drives like it did when I drove it off the lot the day I bought it. They did such a great job, I'd recommend them to everyone.

jrol

Oct 12, 2016

The Good: The salesmen I dealt with, Jose Sanchez and Manny Flores were excellent! The paperwork was effortless and very minimal wait time.The Bad: I was awakened after I purchased the car late in the evening with an "opportunity to comment on my experience". Very poor judgement in marketing and has left a foul taste. PLEASE REMOVE MY CELL PHONE FROM YOUR AUTOMATED CUSTOMER SUPPORT!PLEASE REMOVE MY CELL PHONE FROM YOUR AUTOMATED CUSTOMER SUPPORT!

Lori Alexander

Oct 12, 2016

I loved dealing with Molly. She was personable and explained everything clearly. I have always loved the service at Toyota and have gone there for years.

Prius owner

Oct 12, 2016

Tiffany was my service rep today and she is the best rep I've ever had. Many thanks for her help. Tony was also very helpful in fixing an issue with my navigation.

JA2016

Oct 11, 2016

Excellent service around. I had a recall to be inspected, they were fast and professional.Will in this department explained in detail what needs to be done. He was also nice enough to check the frame on my Tacoma.

Jules

Oct 10, 2016

I always have great service because Dave Ramstad finds coupons for my use.Never takes advantage of service costs.He's very honest and watches out for me.

mv92692

Oct 10, 2016

Alleviated my concerns that something was drastically wrong which stressed me out. In fact, it was a minor item and my stress disappeared when fixed.

ninaluisi

Oct 10, 2016

excellent - fortunately the leak was covered by warranty, regular oil change every 5,000 miles, tires were 1 year old and needed air- love the scion xB

jmcdonald80

Oct 9, 2016

Dave Ramstad and the rest of the team are excellent as always. Helpful and thorough. Take the extra effort when questions occur and that's appreciated.

AngelMom108

Oct 7, 2016

I used to use another dealership in my own town, but when I purchased my vehicle from Carlsbad Toyota, I went there. I love their service dept! The waiting room is awesome, as are the employees that work there. It is really a friendly place, treat you like their best friend! I live feeling appreciated, and they let you know you are.

gracie

Oct 6, 2016

I was so please with full detail on my 4-runner, was just going to have the mini detail, but Allen explainto me what the technician does w/a complete detail. BIG difference... want to sell suv, looks like brand new! Also, customer service is a 5-star.

Jadlady

Oct 6, 2016

Great service, responsible, knowledgeable people, BUT I always feel like the dealership is nickel and diming me for any $-amount you can squeeze out of me.

JennR

Oct 6, 2016

Friendly, helpful service-writers & staff. Great waiting area with free Wi-Fi, free Starbucks coffee & pastries... sometimes there's even a staff member walking around giving out free warm chocolate chip cookies!!

ben waddell

Oct 4, 2016

good service and thank youi will tell my fried about the service Have a nice day and keep up the good service and thank again

Laura

Oct 4, 2016

We've been going to Toyota Carlsbad for years. They are great. Our dedicated service advisor Chien is always helpful, cheerful, and professional. It is a pleasure doing business with him and Toyota Carlsbad!

Dinawk

Oct 2, 2016

Two years ago we met with Bob Bamoradi to discuss purchasing a new Prius. We bought the Prius and had such a great experience that we just returned to purchase a Highlander as well. There is no hard sell tactic and Bob listens to what you want, rather than pushing what he wants to sell.

Car2016

Oct 1, 2016

The girl at the cashier could use some coaching on customer service. No hello as she ripped the staples out of my paperwork. I'm just happy I wasn't hit or that she hit herself in the eye. And a thank you would be nice to. I just walked away thinking she does not like her job. Which is to bad because everyone else is very nice and helpful like Pete ! The start ratings below are for him.

Adri

Sep 30, 2016

Johny Suarez very helpful, concerned about to find what I like and what I can afforded, he was the best. All the financial aspect very well explained! and never pushed me like others dealers did in other occasions.

burdittlaw

Sep 30, 2016

You folks rock!!!! You always do a great job and the car is always ready when you say it will be. The waiting area is always clean and neat. It is a pleasure to get our cars serviced at Toyota Carlsbad!!

katieee.blessing

Sep 30, 2016

This department gave me a very good deal on a very nice used car. Got it 3 years ago and am continuing to love it!

Son

Sep 30, 2016

My son was buying his first car last night after he did some very thorough research. However, he still had questions and was obviously very nervous. Thanks to Roy's and Bob's excellent and competent help, all his questions and concerns were answered and his fist car purchase was a great experience. Thank you both for assisting us in such a friendly way and making my son's first car purchase to a absolutely positive experience!

corollaguy

Sep 29, 2016

Brought the car for 10000 miles service with appointment. I only waited for less than 1 hour. People were very nice and friendly. They have a very nice waiting area. Will be back for my next services.

Barbara

Sep 28, 2016

Corina Hyatt is wonderful. She has been taking care of the car and me since 2008!! I trust Toyota Carlsbad. Good workers and good work done.

Goforit

Sep 27, 2016

Alonso was excellent; I always buy my care at this dealwrship. The GM, Ivan was very helpful and I am very pleased with all at this dealwrship .

Chroma

Sep 26, 2016

Came in on a Friday and left with a new car 2 hours later. Both Sales and Finance were no nonsense guys who got the deal done in a friendly manner. Thanks Craig and Aaron!

Helen Watts

Sep 26, 2016

My advisor Jennifer Baray was most efficient in explaining to me what all was to be done to my car. Since I was to wait while the work was done, she gave me a 1 1/2 hour time schedule. Much to my surprise all work was done and the car washed and ready for me in less than an hour. I couldn't have asked for any better service than that. The price was certainly right because the car was still under warranty, so paid nothing.

TacomaGirl

Sep 25, 2016

We had a great experience buying our new truck from Toyota Carlsbad. Babalou has sold us two vehicles this year and done a great job for us from start to finish.

Curry Wolfe

Sep 24, 2016

I was in for 65,000 service. It was quick and easy. Can't beat the freshly baked chocolate chip cookies. Total wait time was 1.5 hours.

UPsd90

Sep 23, 2016

Chien Huynh is the best Service Advisor I have ever had the pleasure of working with. He understands how customer service should work. Most everyone at Toyota Carlsbad are kind and helpful, Chien however exceeds all expectations.

Bigmike's

Sep 22, 2016

Overall great service at Toyota CarlsbadVery informative of what is needed and what type of work would be performed.We will return for next service date.

bruiserbutt

Sep 22, 2016

Experience was as great as flying to the moon and back (just got done watching some NASA stuff). Kevin is a great staff, personable customer service, complimentary wash and coffee was good, I enjoyed my stay there like holiday inn

RRR183

Sep 22, 2016

I arrived about an hour early (with my book) for scheduled first required maintenance for my 2016 Camry and was prepared to take my turn waiting. Much to my surprise, the service dept. let me know that they would start on my car within a few minutes. The service was completed and I was on my way back home about the time of my original appt. All those involved were very curteous, pleasant and helpful. It was a most pleasant experience. Thank you.

Tom

Sep 22, 2016

I took my 2016 Avalon Hybrid in for its first required maintenance at 5000 miles or six months. The Service Center was busy, but efficient. The work got done faster than promised. Good service overall!!

boatmom

Sep 21, 2016

The young man, Rich Wood, who checked me in was cheerful, professional and very polite. First time I have seen him and he is a keeper. Pete, my service rep, is pleasant, personable and professional....always a pleasure to see him. Service has definitely improved over the first time visited!

Chris Cameron

Sep 21, 2016

I took my 2006 Matrix for airbag recall fix. It had just clocked 206,000 miles. Decided to see if I could get into a "gently used" newer car. Scott Jacobi was great in assisting me. Truman Berg was super nice in finance dept. Overall, I'm thrilled with my 2015 Prius!

cliffmartinez

Sep 20, 2016

I can't thank Toyota of Carlsbad enough for the amazing service they provided me. It was well worth the drive from Sacramento to my old home, Carlsbad, CA, to purchase my new 2017 Toyota Camry SE. If you're in the market for a new car purchase, then look no further than Toyota Carlsbad!I had checked out the local Toyota and Lexus dealerships around Sacramento, however, I got in contact with an old friend, who recommended Toyota Carlsbad and contacting Ivan Mendleson. It was the best advice.At the time, I was leaning toward a Lexus CT200h or NX200t but decided to check out the new Toyota Camry. After a "short" eight hour drive down South, I finally arrived in Carlsbad. I was greeted at the front door and met Al Vargas and Ivan Mendleson. Ivan handled all the numbers and Al was the best sales person, who was very patience and easy to talk too. I test drove the Camry and fell in love with it very quickly. The smoothness, handling, spacious leg room and overall exterior look sold it itself. It made my decision simple. Al, Ivan and Tim (in finance) went above and beyond with their amazing customer service, patience and great attitude. It made the drive down South well worth it! Thank you, Toyota Carlsbad!

kosta

Sep 20, 2016

I had very good experience work with Carlsbad Toyota service. Everything were very fast and good quality work. But I didn't have wash my car.

Rav4loveit

Sep 20, 2016

I purchased a 2016 RAV4. This was my first 5000 mile Toyota Care. I loved the personalized service. I was in and out ...... And on my way before I knew it.

DarrenR

Sep 19, 2016

Will H. did an excellent job at informing me of all the requirements of the 30k service. The service was done on time with a followup call from Will for pickup.

Hallie Thompson

Sep 19, 2016

So it's tough to get that personalized experience. Sandra Rabie was wonderful to check in, and very very friendly. My biggest issue is that I've had substandard service, where I asked to have a brake squeak and steering alignment repaired, and it wasn't done.

Lysiannep

Sep 19, 2016

Dropped my car off at the dealership and within an hour it was done. The employees here are extremely warm and sincere. Always bring my car to Carlsbad, although I do not live nearby!

ChargerDave

Sep 18, 2016

The only reason I go to Toyota Carlsbad is because of Dave Ramstad. He is honest and Sincere. He is there to make sure my car is serviced properly. I don't get service that I don't need. He is very knowledgeable. He will explain everything in detail and shows me all of my options. He is there to make sure my experience at T of C is a pleasant one. Not to just make a buck off of me. Unfortunately I can not say that about other people I have encountered at your dealership. I would of purchased a new car from him, however in a nut shell, he did not have good qualities like Dave Ramstad. I would not recommend buying a vehicle. In fact I bought another brand and I have been driving Toyota's since 1998.

GKinsanmarcos

Sep 18, 2016

Service provided by Toyota of Carlsbad is excellent. The appointment can be done online and you get drop off to local places. The service advisor keeps you updated.

lucitcm

Sep 17, 2016

Molly Martin is my service person and she is always attentive to my needs. I usually wait while my car is being serviced and she comes over periodically to give me an update. In never mind waiting, because the waiting area is always clean. I always by cards when I am there, because Toyota Carlsbad always has such a great selection. There are also a lot of other items to buy. I actually found 2 stocking stuffers today.My only criticism is that when I try to book my appointment on-line, there is no longer the option to choose a particular service person, so now I e-mail Molly and she will tell me her schedule so I can make sure she is there.

Prius

Sep 17, 2016

Fantastic Service Advisor. Salvador Lua Beer 462He went above and beyond in providing info to insure repairs we provided.Thank You for your excellent service.

Another Satisfied Customer

Sep 16, 2016

David Ramstad is a great professional and I enjoy working with him - I have worked with David for many years and the service has been resolved.

Kittygirl03

Sep 16, 2016

I have been to the service department twice and each time I was treated nicely. I really like the customer service Toyota has, top notch.

RD

Sep 16, 2016

I had a Low Engine Oil pressure light come on. I took it into the dealership. As always, I was greeted with a smile. Kevin Laird, was so nice and friendly. He explained the service and got me out of there in 90 minutes. Thank you Kevin for your wonderful customer service. Also thanks to Vanessa in the Service Waiting area who made me feel at home.

Smokey27

Sep 16, 2016

As soon as I checked in everyone was friendly considering it was 7am. My advisor was Noah Carroll he was great. He answere all my questions and made me feel comfortable leaving my car there. I waited at the lobby and when service was done Noah came in and explained the stats of my vehicle. I love and recommend Toyota Service Center in Carlsbad it's like a spa for your voice. Thank you for your hard work.

HD Man

Sep 15, 2016

Don't change a thing The exsperienced was fantastic although if I were to chafe one thing it would be shuttle back to pick up car after service.The Check out was the best thank Carril for making my day

HH

Sep 15, 2016

This was my first service visit. My experience was better than expected. My service advisor Sandra was superb. Everyone went out of their way to create a great customer experience.

Rav4auto

Sep 15, 2016

We were seen at our appointed time and our customer representative, Sal Lua, could not have been any nicer. It is always a pleasure to deal with him. We appreciate the time he takes to go over our needs and the promptness of the work is very much appreciated

Jd.cui

Sep 14, 2016

My family has known Mark for over 5 years and he has always been so friendly, kind, and helpful! His positive energy is so contagious it always makes you feel welcome!

SabriLittleRed

Sep 14, 2016

They always have great service, customer service, and it is extremely convenient and trustworthy. Worth the hour drive from Riverside County. I Recommend Toyota of Carlsbad.

Toyotafan

Sep 13, 2016

Service was promptly done. Service Manager Sandra Rabie was efficient and knew her stuff. She communicated and followed-up on the comments I made about the brakes and gave me a summary of needed repairs and costs. All was very well handled.

2015Camry

Sep 12, 2016

Service completed in timely fashion. Everyone I came in contact with was friendly. Service center is clean and well maintained. Would recommend to anyone needing service on Toyota.

flowergirl

Sep 12, 2016

Check-in was very fast; everyone very cordial. Found nail in one tire that I agreed to have repaired. Courtesy car wash terrible--especially windshield.

John Lugue

Sep 12, 2016

They called me on a Tuesday saying the parts needed for the recall arrived and made an appointment for Saturday. I dropped off the truck at 0800 and got a call around 1500 that the truck was ready for pickup. I assumed it will take more than a few hours but i did not mind as this upgrade is a safety issue.The only delay in the whole process was the waiting for the service rep to check me in but no big deal. Overall, outstanding service.

Karen Alvarez

Sep 12, 2016

I was treated very well and like a valued customer. Thank you to Kevin Laird for helping me and having my car repaired within 48 hours. Your service was outstanding!

cupiv

Sep 11, 2016

Great service, drop off car did all recalls and recommended service. Car returned as promised. Recommendations where excellent. Very happy with shuttle and waiting for it.

lizardb

Sep 11, 2016

As a customer of Toyota Carlsbad for many years, I went in for a routine $70 oil change that unexpectedly became a $700 repair. My wonderful service rep Molly Martin did everything possible to reduce the cost & get the job done quickly & correctly, so that the overall experience was really a very good one.

rogata

Sep 11, 2016

Fast, efficient, friendly service. Fast, efficient, friendly service. Fast, efficient, friendly service. Fast, efficient, friendly service. Fast, efficient, friendly service. Fast, efficient, friendly service. Fast, efficient, friendly service.

Alaskabear 47

Sep 10, 2016

From arrival to check out all of the employees are friendly and helpful. Love the free car washes. Always have confidence repairs will be done properly.

Bald eagle

Sep 10, 2016

Dave Ramsted is the best service rep I have ever dealt with,he is very knowledgeable and does not push us needed servicemen the customer

Brad

Sep 10, 2016

The service was done much faster than I expected. The staff was friendly and my service coordinator took the time to walk with me 100 yards so I could get my phone I had left in the car.

Elduende52

Sep 10, 2016

Check in is always quick and thorough in preparation for the scheduled service. The services to be rendered are reviewed thoroughly with your agent. Any additional service requests and questions are also discussed. I usually wait for my auto in their comfortable and we'll managed facilities. Their Cafe has a good variety of food and drinks, They offer good complementary coffees and pastries throughout the day. Most of all, their employees and agents are kind, attentive, and helpful from the moment you check in until you get your keys and drive away. Toyota Carlsbad is the best! 8-)

Jcirillo

Sep 10, 2016

Everyone was very friendly, and Roy made the purchase of our new Scion easy and pleasant. We would recommend Toyota Carlsbad to friends and family.

Julie in Escondido

Sep 10, 2016

Been going here for years for both sales and service. Always a great experience. We are treated with respect and feel that Toy C'bad really goes the extra mike to make sure we are completely satisfied with our interaction. They do high-quality work in service and are relaxed and friendly in sales. Good stuff all around!!!

Ducky

Sep 9, 2016

My car has had several recalls performed at this service center. The staff has always been courteous, helpful, and friendly. The morning shuttle service got me to work on time and was pleasant.

Kristina Guzikova

Sep 9, 2016

After few years of my awful (virtually non existent experience) at Toyota Northbrook, IL - this place bid my all expectation!!! I never knew I can have pleasant conversation with service person, some one who can really take time and explain about my car. Waiting room. I feel I just want to go back there just to hang out:) Free wifi, coffee, pastries.Free shuttle to the mall.Red Carpet service.BRAVO!

russellcaringer

Sep 9, 2016

This is the first time having service done here. Peter was great and very personable and the rest of the team were very friendly and helpful. My car was not ready at the time stated but, their friendliness overcame that issue. Would definitely service my car here again.

Shuebox

Sep 9, 2016

Went in for an oil change and tire rotation on. My 16 year old Tacoma. They were very receptive to the simple service and showed very friendly and accommodating customer support. (I have always had great customer service). The price was very reasonable, especially given the free inspection and car wash. They happen to be very convenient for me and I plan to continue to go there for service of all my vehicles.

Vick9990

Sep 9, 2016

I love Toyota of Carlsbad. I have been purchasing cars from them for over 20 years. I have purchased and leased close to 10 cars with them. They have treated me like royalty every time. Their salesmen are top notch and so personal and really care about you. I will keep going back and recommend them to all friends and family!!!!

ajawanda

Sep 8, 2016

excellent sales experience will return to this dealer for any future purchases .thank you Toyota Carlsbad .would recommend dealer to anyone looking for a vehicle

Lucille Henry

Sep 8, 2016

I am very satisfied with my service as always. I am always happy with the service. I have recommended Toyota to several of my friends.

Shawnsmom1

Sep 8, 2016

Went in for second half of oil consumption recall and they helped me even without an appointment they called earlier than expected and gave me a free car wash

Thina pie

Sep 8, 2016

I bought a car from mark Anthony and I recommend to everyone. I got a good deal and treated very professional. I would recommend to everyone Thank you. Cristina gianan

Tizzy

Sep 8, 2016

Service writer Jeff was excellent at explaining what would be done in the inspection and the issues that were found. He was very friendly and professional.

1217

Sep 7, 2016

Bought my Yaris from you and availed of your service exclusively since then. Most recently, you repaired damage without delay thanks, yet again, to our superb Pete Bennett.

Esman

Sep 7, 2016

Service writer Allen Marquez went above and beyond to make sure my visit was pleasant and highly respects customers time. Great job Toyota Carlsbad Service. Thank YouAbed Toby Esman

justanotherdriver

Sep 7, 2016

Very thoughtful of the customers while they are getting service. May be more expensive than if we shopped around, but feel well looked after for my circumstances.

Sheboss

Sep 7, 2016

Everyone we felt with was excellent. Very professional. And we got a great deal. I planned on getting a used car but got a new lease car instead.

James Coleman

Sep 6, 2016

I got a coupon in my in basket from Escondido Toyota and thought it was Carlsbad Toyota. So, I called them and got an appointment, then showed up at Carlsbad. They obviously couldn't find me on the appointment list when I got there. When the service rep looked at my printed out coupon he looked at me kind of strange and said he could give a discount, but the coupon said 4 cyl. not 6 cyl, which I have. When I finally figured out that he had a coupon for a different dealership, he just smiled and said that he'd still take care of me, and he did.

Sunnyscion13

Sep 6, 2016

I wrote a review saying that I continue to have my Scion XD serviced in Carlsbad because Molly Martin has been an excellent agent. The entire facility is very comfortable and efficient.. What more can I say.

911turbo

Sep 4, 2016

Friendly, complete and thorough. Pleasant purchasing experience with Lou M. Same pleasant type experience as last time time when I purchased a new vehicle from Toyota of Carlsbad. Finish paperwork administrator Aaron (Financing) pleasant easy, thorough and fast also. Post experience with another financing administrator when personally returning CU check day of purchase was a bit frustrating. Please, I don't need any further follow-up on my post visit. I could have managed the return of the CU check differently . All Okay.

ArosasH

Sep 4, 2016

Great customer service and value. We had a good and friendly salesman. Cesar did a great job finalizing our purchase and Tim helped us understand our deal with grew care and precision.

Canela2222

Sep 4, 2016

Very good customer service, the best I ever had, good prices, very friendly staff, and a large selection of cars to choose from. Last thing to mention very fast service

Poolman99

Sep 4, 2016

I made an appointment. I was taken care of quickly. Everybody was friendly. No pressure to get more work done. They informed me of some potential problems to take care of in the future. And my car was ready and waiting when I came to pick it up.

Buckhenry

Sep 3, 2016

Lou made the car buying experience easy and stress free. There was no pressure to buy and great advice was given. Great car buying experience.

Gideon Shuster

Sep 3, 2016

Manager accomodated me to get my vehicle serviced and they were quick to get me in and out. Good quality service and didn't even charge for it since it was under a warranty.

HappyToyotaCarlsbadcutomer

Sep 3, 2016

I purchased a 2016 Prius from Bob Bamoradi at Toyota Carlsbad today a fantastic price! It was a very pleasant experience. Bob is very professional, knowledgeable and efficient. This is the 2nd Prius I've purchased at Toyota Carlsbad and I would not go any place else! Everyone I worked with gave me 5 star service.

hello

Sep 3, 2016

Very Satisfied Customer, Great Customer Service, Timely Turn Around Thank You ( do0 not have any more comments, this is very Frustrating and tends to discourage leaving Feedback

John G.

Sep 3, 2016

Terrific service as always. Corrina Hyatt is the best service writer I have ever known. She is the gold standard of customer service. Make sure she is taken care of. If she leaves I will follow her.

Prius service

Sep 3, 2016

Very pleased with service. Representative was friendly, knowledgeable, and efficient. Waiting room was comfortable. Staff was friendly and helpful. Despite the long line, my car was serviced and finished quickly.

RebecaCastellanos

Sep 3, 2016

I'm a first time car buyer & I was a little nervous and excited about buying my Camry but Jose Sanchez made our experience smooth & he was extremely helpful! We got the car we wanted a little above our price range but Jose insured us that he gave us the best deal for a new car like the Camry 2015! Which it was! I'm so happy I'm in a new & safe car! Thanks Toyota & Jose!!! You guys are great!

Robin

Sep 2, 2016

It took less time than anticipated and cost less than quoted and the people were friendly. What more could you want? Excellent service and a comfortable waiting area.

RusMan

Sep 2, 2016

Toyota Carlsbad service department is top notch. There are tons of staff to assist you and the service is done fast. The waiting area is cool too. Food, internet, parts, etc...

rzrgrl

Sep 2, 2016

This service center is top notch because it caters to the needs of the customers and does reliable, quality workmanship every time. I highly recommend the Toyota Service Center in Carlsbad and the dealership too. I bought 2 new cars here.Signed,A Loyal Satisfied Customer

tacoma4x2

Sep 2, 2016

Kevin Laird is the man! awesome customer service, that's why I would recommend this service center. He the reason i keep coming here, very friendly and kind.

Mello1

Sep 1, 2016

Very good experience purchasing a new vehicle. The salesperson was very knowledgeable with the features of the vehicle. Everyone was very pleasant to work with in the final transactions.

Midge Martin

Sep 1, 2016

As always, Toyota came through with excellent service...from the very first person to the last! I've been a Toyota user since 1987 with a 1985 Toyota MR-2. LOVE my Scion FR-S. Even though a recent auto magazine reviewed the Toyota 86 because of the demise of the FR-S, I know I am driving an endangered species, also because it is a stick shift! Love

racosta760

Sep 1, 2016

My service rep, Kevin Laird, went above and beyond. I took the car in for service. Turns out that a one of the parts needed to complete the service had to be ordered. Unfortunately, some snafu occurred in transit. I called Kevin and he was on it. This is second car we've bought through and had serviced at Toyota Carlsbad. Top Notch.

Toyotaguy

Sep 1, 2016

Great dealership experience overall. Was able to order and have delivered the exact new vehicle I wanted. Was able to negotiate what I needed for my trade in to make the purchase of my new vehicle possible. Everyone I dealt with, especially Cindy Langlois, were very helpful and couteous and made my purchase of a new Toyota Tacoma quite easy.

Carlsbadian

Aug 31, 2016

Sales person Ernan was easy to work with and was not pushy. Aaron in finance was also easy to work with. As always, do your homework before going to the dealer.

Jesus Lives

Aug 31, 2016

Your service department has provided excellent service every time I have had my car serviced and routine check-ups. Work has been done on a timely manner, each service supervisors I have worked with provided me professional, kind courtesy. In fact as I look across the board from Bob in the Food and beverage counter to the Cashiers, the courtesy shuttle drivers, entire check-in team and check out team all communicated well, with me and each other, that's what you call a team. If there was a little hick up, my service supervisor would be on it like a rash, and maintains constant contact and communications with me about my car. I have never had any unpleasant surprises.. Just good ones!Thank you Toyota, you feel like a family business, taking the time to give excellent service. Anita

melny2173

Aug 31, 2016

I checked in, and mentioned I wanted the shuttle service, and an express oil change. I missed the shuttle by 1 minute. and had to wait 30 minutes to catch the next one. I received the call that one of my issues with the car wasn't covered by warranty, and when I picked up my car, I was told I ordered the 80,000 mile service and that's what I was charged for. I was bothered because I wanted the express oil change which is more than half the price, not the 90 something dollar oil change. I felt very backed into a corner. The recall was completed so that was a plus.

serene1010

Aug 31, 2016

I spent at least 8 hours over 3 days looking for the right car. Mr.David Flagg was the salesman who assisted me every time I was there. He was both courteous and professional while showing me a myriad of vehicles that might meet my long list of conditions and accessories. David was extremely knowledgeable and untiring in his efforts to find the car of my dreams. He succeeded. I could not be any happier with the 2014 Camry LE that I purchased. Without Davids thoroughness and dedication to my satisfaction I would have never found this car. Your whole team is to be commended from managers to finance. All provided outstanding service. Mr. David Flagg went above and beyond in his quest to put me in the car that I would love. Thank You so much !

Cathybilly

Aug 30, 2016

This service department is so professional & it is a delight to get my Prius V serviced here! The waiting area is very comfortable & always look forward tony early morning appointment!

goodtime

Aug 30, 2016

Ho hum, had to wait about 3.5 hours for the recall work, and also had my truck battery replaced. I am hopeful the battery was bad, but I know there were a few "power" related issues. Nice service center, good people, all is good there!

pvirjee

Aug 30, 2016

Very friendly and courteous service. Everyone went out of their way to make it a pleasant experience. .The service manager Ron was great and made sure I got the loaner car and out within 15 minutes

Tracy & Bill

Aug 30, 2016

PETE IS VERY HELPFUL AND HIS FOLLOW UP IS GREAT. IT MAKES FOR A SMOOTH ENCOUNTER AND LESS STRESS WHILE HAVING MY CAR SERVICED TO KNOW THAT I AM IN GOOD HANDS.

H. Perez, Barbara

Aug 29, 2016

Awesome employee. He helped me out a lot. I went for an oil change and also got a free alignment check. I got there without an appointment and he was cool about it in giving me service on my suv.

Paul Walker

Aug 29, 2016

I had a good service experience. I had coffee and donuts that was included with the service which made the wait time bearable. The wait time didn't seem as long as the last time I took the car for its regular maintenance.

Stephen Salm

Aug 29, 2016

Usually I bring my car in to be serviced early in the morning and I get taken care of promptly. Today my appointment was at 2:50 PM. I had to wait at least 15 minutes for a service advisor to see me. He was nice, but in the future I will bring my car in early when there are more people available to attend to customers bringing their cars in for service.

MARY-LYNN FERGUSON

Aug 28, 2016

Quick, complete, professional. Work was done to my satisfaction as always. Employees courteous and helpful, and my car runs beautifully. I plan to keep it until it reaches 250,000 miles.

Ronaldojr9

Aug 28, 2016

Second and third purchase, one new and one used. Great staff without the bs. Nice facilities. A lot of the same staff was there from my first purchase 7 years ago, which is very comforting to deal with recognized faces.

Bergeron11

Aug 27, 2016

I did not feel pressured while dealing with Moe. He was very patient with me and worked hard to get me an acceptable deal. It was a long day and I was very tired after hours of negotiating but it was worth it because I feel happy with the car.

Emma

Aug 27, 2016

I brought my 2005 Corolla in to the Service Center for routine maintence. While waiting for the work to be done I was given information about Toyota's 2517 PerfectUograde Program. As a result, I left the Service Center with a new 2016 Corolla. Although I had been thinking about getting a new car, it was probably not the smartest way to buy one!

gtn

Aug 27, 2016

I took my Tacoma in today for it's first service and it was a smooth process. The coordinator helped me with my extra concerns and even included vacuuming my truck after I responded with surprise that vacuuming wasn't included in the free car wash.

Bob Z

Aug 26, 2016

I'm always pleased with the service I've receive at Toyota Carlsbad. I became a Toyota owner eight years ago and have had my two vehicles serviced here exclusively. I feel they inspect both vehicles thoroughly but never recommend unnecessary maintenance just to make a buck. Corinna has been my service advisor for a while now and I'll continue requesting her. She really is terrific, friendly and knowledgeable. She gets me in and out in the estimated time frame, her cost estimates are accurate and she makes me aware of service specials. I recommend her highly.

bstein711

Aug 26, 2016

Very professional and efficient for a large busy car service. Kevin provides excellent service. I am very pleased with Toyota if Carlsbad and have been since we purchased the vehicle there 4 years ago.

JanetbCamry

Aug 24, 2016

I have been going to Toyota for the past twenty years. I have always received excellent customer service as well as repairs on my car. I can trust Toyota with anything my car needs.

rdm62877

Aug 24, 2016

Corinne was awesome! She gave me a time frame to help me get in and out due to some other obligations I had. I will be requesting her in the future. I am giving my feedback for today's visit only. My last visit would not have scored this high.

Tbone33

Aug 24, 2016

Outstanding experience from the purchase of an auto to maintaining the auto. Staff is friendly and helpful and I am always in and out quick for schedulef maintenance.

Crewof6

Aug 23, 2016

Everything is easy at Toyota service Center. Making the appointment takes minutes & I get one when I want it, the check in is efficient, service managers have been consistently courteous & thorough in finding discounts, etc. to make the bill more affordable. Most importantly, the job is done right. Always a great experience.

Lovemytoyota

Aug 23, 2016

The staff was very friendly, efficient, informative and service was completed in a timely manner. The waiting area was comfortable and the availability of drinks and snacks a plus.

treenavalley

Aug 23, 2016

Friendly and.courteous from the time I pulled up in the service port, until I picked up my vehicle. Kept me informed of all service neededand stayed within their ququoted time.

cammysnan

Aug 22, 2016

I had my 15,000 mile check up and was booked in a 7.10 am by very helpful staff. Checked out a 8.15 am and drove home. Very happy.

GrammyJan

Aug 22, 2016

Both of our cars are Toyotas for a reason... fine cars, fine aftercare. We even purchased the additional 2-years Care Insurance which will pay for itself. We feel it is well worth it.

Honda2016

Aug 22, 2016

Friendly staff , good and quick service .they did all what they promised,did a nice free inspection ,large nice waiting room with cafe and other things ,they do have a free car wash with service ..

Superpleased

Aug 22, 2016

I had stopped by Toyota Carlsbad to price out my options and stay within my budget. I also went to the Escondido branch and thought I had a better deal until Moe from Carlsbad called me back and asked me to stop by. Today I am a proud owner of a 2016 Toyota Corolla S fully loaded for $5.00 more than my last payment for a 2015 Ford Focus. Thanks Moe for being persistent and placing that call!

Tami

Aug 22, 2016

This was my first time leasing a vehicle and it was so easy and stress free. I just turned in my 2013 Prius and got into a 2016 Prius with no problem at all. I am so happy with my new leased Prius

Prius Gal

Aug 20, 2016

Having a service writer one trusts goes a long way towards having a great experience keeping my Prius running in tip top shape! With Starbucks., yummy treats and free wifi, a couple of hours goes by quickly. Often I drop my car off at 8:30 a.m. and hitch a ride on their shuttle to the outlet mall to walk laps around the shops before they open at ten o'clock and can ride the hourly shuttle back to get my car. My service writer lets me know by cell phone calls if my car is ready.

Quan

Aug 20, 2016

My salesman (Roy Mumma) was very helpfully, patience, and very knowledgable. I came to see a very specific make, but left with a better vehicle, and a stellar deal. The car was in perfect condition as stated and I'm very happy with the overall experience. Would highly recommend everyone to go to Toyota Carlsbad before you make a decision on buying a vehicle from any other dealership.

Robin Friedheim

Aug 20, 2016

Fast, good service. Helpful, friendly service person. ( Also, good coffee and pastries.) I have used Toyota Carlsbad to service my Prius for 15 yeas, so they know my car. No complaints at all.

Annetta L Ferguson

Aug 19, 2016

From beginning to end I was treated with professionalism, respect and kindness. I will, without hesitation, highly recommend Toyota Carlsbad to all my friends and family.

Beth

Aug 19, 2016

Alex was great, price great, sales was easy and smooth. No hesitation recommending Toyota Carlsbad. Second car purchased there and will return again in another 10 years!

DemelzaSmiles

Aug 19, 2016

This place has a remarkable service waiting room. Free coffee or hot chocolate, they also have food if your wait is long, prices about logical. The have soft chairs and table & chair sets. So when you wait, you are perfectly comfortable

Jimmie R

Aug 18, 2016

Sal was absolutely wonderful. He was patient when the vehicle didn't behave as I described. He suggested the car remain overnight and they will try it in the morning. Sure enough, Sal experienced the problem, a starter issue. Sal took care of us with diagnosis and air filtersWe have never had a bad experience with Toyota of Carlsbad.

Toyota

Aug 18, 2016

The staffs are very nice, friendly and professional. The service is quick, quality and timing as promised. I am happy that the issue of my car was precisely diagnosed and thus quickly solved.

Tracylunapalis

Aug 18, 2016

Thank you Toyota and the service staff starting with the service manager on down all the way down to the cashier very professional and friendly and prompt service thank you Toyota for a job well done.

Corolla

Aug 17, 2016

Very professional. Friendly and fast service. Salespeople very forth right on what I was getting for my trade in and new car. Very satisfied with service and car.

davidmfoley

Aug 17, 2016

It was a very professional and timely experience. From the time I drove up to the Service Department, the Service Advisor, The Cashier, and the Service person on checking me out, my experience was very professional.

Usedcarbuyergreatservice

Aug 17, 2016

Quick and easy super helpful mark went above and beyond and finance was able to lower my rate from9.9 to 4.9 aprThanks again I will be back to the used Toyota Carlsbad to see mark again when I need another car also got a great warranty

auds123

Aug 15, 2016

I heard great things from my sister as she & my brother-in-law's family had all bought there new cars at this location. I drove in with my beat up old Saturn & drove out with my new 2016 Toyota Camry. Mauricio helped me, he was very friendly & articulate. Helped me with a great deal. 5 stars from me!

designerwithin

Aug 15, 2016

Thanks guys, just a loose cable and back on the road! Kevin Laird is a very genuine good guy to work with, I would definitely reccamend Toyota of Carlsbad for your service needs. =D

Happy Customer

Aug 15, 2016

Last week my Prius would not start. I had it towed to Carlsbad Toyota service at 2:30 PM and it was diagnosed, serviced and ready for pickup by 5! Chien the service manager called me and kept me informed about what the problem might be. I was very worried but I got good news that it just needed a new auxiliary battery. I would recommend Carlsbad Toyota service. I felt that they were very professional, friendly and very competent. A worrisome experience turned into a worry free service . Thank you, C

ScionXD

Aug 15, 2016

I have bought two cars from Carlsbad Toyota, and only use there service dept. work is done well and quickly............... Each time I have brought my cars from Duff and all together we have bought 7 brand new cars from Duff...........

#1Trumpet

Aug 14, 2016

I have purchased 4 vehicles from Carlsbad Toyota, David Flagg was the easiest salesman to work with, I can't say enough good things about him. My only complaint is having to do with service after the sale. This has happened in the past as well after buying our NEW 2009 Camry Hybrid. After the sale I had a back problem that since has been fixed, however at that time I wanted to upgrade the driver side seat.... Couldn't be done. I tried others in other Toyota's, and Lexus but nothing could be done. After buying the USED 2011 Sienna Van 2 days ago, I want to add a Toyota factory center console, and have you install it. It can't be done either as I'm told. This is a console you make and offer in your same current Toyota Sienna Vans, Though your service as to oil changes and normal service is outstanding, it's this other lack service that will probably keep me from coming back as a potential customer again. This all has to do with your company's policies, and nothing to do with your employees, as they do as they're told by your policies.

Frank S. Oceanside CA

Aug 14, 2016

Often ones opinion/perception of the maintenance service received starts and ends with your interface with a Service Advisor. I take this opportunity to praise Tony Owen for excellent service rendered in a professional, honest, informative and forthright manner. Thanks Tony

Charles C

Aug 13, 2016

I went to Toyota Carlsbad to have serviced a failed dashboard fan for a 2014 Toyota Corolla in the middle of the summer. They diagnosed and troubleshot the problem to be failed motor and had a replacement available, and so I decided to wait it out there. All the employees there were cordial, and the waiting lounge are was clean and comfortable with free WiFi. The cafe person even brought around complimentary baked cookies! (I had two.)As it turned out my car was a couple of miles out of warranty, but my service advisor, Corinna Hyatt had arranged it so that the repair would still be warranted which was a very pleasant and generous surprise. My overall experience at Toyota Carlsbad was fantastic and much thanks to all the staff there who made it so.

Joaquin Gracida

Aug 13, 2016

My wife and I have owned Toyota vehicles since 2010. We have purchased our vehicles at your facility and we have used the service center for all our needs. A year or so ago after one of the services on my vehicle the light telling me that I needed servicing turned on after I left the center. I returned and the service attendant called the service manager who explained that they had neglected to reset the notice. I just took my new car for service and encountered the same problem. My big concern is that if the resetting of the alarm is overlooked, how many other steps in the process of the service were also overlooked? I am not confident that my vehicles are getting the proper service. Having it happen once can be excused, but having it happen again is unforgivable and does not make your company look good..

Nicole

Aug 13, 2016

Went to buy a RAV4 and that's exactly what I did! Mark Lehman helped to give me a quote of what the value of my Mini Cooper would be to trade in and helped me find my RAV4 :-) Mark was very helpful and I would recommend anyone else buying a car from him! He was not pushy, he was just straight to the point. He also did his best to get me the best deal on my RAV4 :-)

Toyota service

Aug 13, 2016

Great place to take my car in to get repaired. I was treated very well. The service center is a very nice pklace to go to.

Jackieg0nzalez

Aug 12, 2016

My family has always had a great experience with Toyota of Carlsbad.They always keep contact with Anthony!I went in to buy my first car with my family (family's 5th Toyota from Carlsbad) and it was great. Anthony is very helpful and answered all of our questions. He is very professional and friendly! Would definitely recommend going in and talking to Anthony!

Contented Carlsbad Customer

Aug 10, 2016

Kevin Laird, my Service Advisor, on my most recent visit did an excellent job of explaining the details regarding the 120,000 maintenance that he recommended. He provided answers to all of my questions that were understandable and provided additional explanations when necessary in a polite and professional manner. He also ensured that I was aware of the special deals and programs that the dealership was offering customers. His self confidence and communication skills inspired confidence in his knowledge and the dealership's ability to provide the maintenance on my vehicle efficiently, effectively, and to my satisfaction.I had another exceptional experience at the dealership, which has been my overall experience with the dealership, since I began doing business with Toyota Carlsbad in 2010.Keep up the superb performance.

Cynthia Carr-Brown

Aug 10, 2016

I really enjoyed the service at Toyota Carlsbad Service. I am greeted well and treated like a queen when I'm here. The advisors are kind and informative. The youNguyen ladit's and gentleman that greet you after you go in to the waiting area are very nice and helpfully too. Oh don't forget the great Starbucks coffee...my favorite. And the lady there she is always so sweet and helpful.

Zackary11

Aug 10, 2016

Friendly service, I was hungry and ready to take the shuttle but no one called my name so I stayed there hungry. I did however receive a phone call to be picked up from a destination I was never dropped off at.

ebremar

Aug 9, 2016

Always great working with Steve. He gets the job done on time at the best prices! Brought my Prius and Tacoma in at the same time and got both back clean and all problems fixed

Brodsky

Aug 8, 2016

The car was chosen and the offer to upgrade was given and explained in detail. There wasn't any pressure and I was given a chance to take the car for 24 hours to drive local area and freeway to see if it,was to my liking. In the end I decided to upgrade. Thank you.

Junior

Aug 8, 2016

Bought a Corolla yesterday evening,8/7/216.Got an internet price from Christina via email,helped by salesman Sam Khoury who was respectful ,not pushy and had a big smile even if he was tired.Financial officer Truman was thorough,nice and matched the rate of our bank.A++ service.

neomisegura

Aug 8, 2016

Had a great experience! I Loved Frank who helped me, was patient with me and answered all my questions. He went out of his way to help me and heeven stayed passed his work hour to wait for me with the color and the car that I wanted. Very happy customer!

Obachan

Aug 8, 2016

Service price seems reasonable compared to the other place where we brought our car for service before. Overall experience is very good. We needed rental car. It was very good because not only we could try out new RAV4 but also it was free.

Z_Nowroozi

Aug 8, 2016

Got there at 7:50AM and I was greeted by someone immediately and gave me instructions. Shortly after that Ronald came up to me and instructed me to go inside the office so he can do the paper work. I was told that car would be ready between 1:00pm and 2:00pm. They called before noon saying my car was ready. Very fast service. Thank you!

Happycamper

Aug 7, 2016

I recently moved down here and this was my first visit to the dealership. The service was Excellent!! when I called to make the appointment they were very polite and courteous. When I arrived the were once again polite, courteous and professional. I service manager was the same and when my Truck was done, the service manager promptly let me know and they had washed the truck for me. While I waited, the lounge area had food and drinks you could buy and fast free WiFi. The best toyota dealership I have experienced.

Tratna

Aug 7, 2016

Dave had my antenna fixed after I pointed out that it broke while going through the car wash at Toyota. He promptly got it fixed, without charging for the fix. Thank you, I appreciate the honesty since i noticed he problem a few days after I came back from the dealer.

Grace Turner

Aug 6, 2016

Was very pleased how efficient everyone was in their positions plus their friendliness. Also how timely the service work was completed and how we were kept informed of the progress.Thank you!

lislisot

Aug 6, 2016

Just wonderful people to work with from beginning to end. Duff Joy-Fleet Manager, whose warm, honest, calm demeanor helped greatly in the purchase of a new Prius. He did not use any heavy handed sales tactics. He did a beautiful job of selling me the Prius without the slightest feel of a pressurized environment. Monica Knobel helped explain the ins and outs of my new car and even assisted with dropping off my rental car. She was super knowledgeable about their products and was very easy going. Adel Soliman-finance manager was well versed in his craft and presented all the details regarding financing, warranties, etc. in a concise and thorough manner. What can I say, there were no hiccups! The customer service at this dealer ship is above any I have ever seen.

1976bearsfly

Aug 5, 2016

Great job. Fun facility to visit. Very state of the art and customer considerate (Wi-Fi, coffee, food, seating, cleanliness, and support staff). Great job on car also!

hopemondala

Aug 5, 2016

Excellent shuttle service to the outlet. Lisa was very helpful and accommodating our needs and Johnny was very thorough and safe while driving and recommended driving a Sienna vehicle in which we were already considering thank you for the service

johnfornal

Aug 5, 2016

Everything exceeded my expectations....I was impressed that iver 220 cars are seen everyday and yet did not hear one customer complaining....you will see me agaim....I bought a five year extended wwarranty

Judy

Aug 5, 2016

Kevin Laird as always was professional and helpful along with the rest of the staff and the Technician that worked on my car. Everyone is always very nice and helpful.

Avalon 1

Aug 4, 2016

Efficient and friendly customer serviceServices performed in timely mannerCourteous professional interaction. Notified by phone when ready. Washed car after service! I would return to Toyota Carlsbad again for service.

Grandview Jim

Aug 4, 2016

Thank you so very much..... I was totally impressed with the service and professionalism that I received at Toyota' of Carlsbad's Service Center,The center is well managed and very clean. The environment is vey welcoming from the Coffee bar to the waiting area.I'm definitely coming back for future service

Guillermo Mesias Jr

Aug 4, 2016

The experience was a pleasant and excellent one. I am very thankful for the great service and support of the Carlsbad Toyota team in keeping my van in perfect shape. Again, thank you for your service.

Rachel Lopez

Aug 4, 2016

All personnel are always so friendly, courteous, and very helpful. They they make you feel special. The complimentary coffee and dainishes are a plus while waiting in the lounge. Thank you so much.

Corolla owner

Aug 3, 2016

Carlsbad Toyota makes me feel important and comfortable. It has a very nice lounge with coffee and muffins where you can relax and wait while the work is done. They are prompt and efficient with their service. It was a very pleasant experience to be there.

fred68

Aug 3, 2016

This facility is well built, nicely designed, staff is friendly, courteous, and available. service on car is excellent as usual. Been customer since 1977. still the dealership to go for all my Toyota needs.excellent customer service!

Moses Chairez

Aug 3, 2016

This was the first time ever that I have purchased a brand new vehicle and boy am I glad that I went through Toyota of Carlsbad. I feel very strongly that everyone that I encountered went above and beyond for me.

nancy849

Aug 3, 2016

I was in for the recall notice for rear seat seat belts. Repair was done in a reasonable amount of time. I also had to have some instruction on how to use the back center seat belt. I have have my Rav 4 for 8 years and never had to use the center seat belt until recently.

Susan

Aug 3, 2016

The wait to drop off my car was a little long (about 15 minutes even though I had an appointment) but the employees were friendly and my car was completed in less time than expected for less money than quoted over the phone.

Hana

Aug 2, 2016

My car was done in a timely fashion and it was not expensive. Also the shuttle to the outlet malls was a plus with hourly pick ups back!

Santini

Aug 2, 2016

Jana Was most helpful and as always courtesy. She is always pleasant and informative. She is helpful and does not try to sell me things I do not require.

XBC

Aug 2, 2016

I received great service from Toyota Carlsbad. Sal was very friendly and very helpful. Sal also made sure to go through the paperwork, and he walked me through the entire process.

abraham

Aug 1, 2016

The only complaint is that when your car brought up, they don't tell you that the keys are available and you can go. Thank you,

Mark Schultz

Aug 1, 2016

Always have a good experience and Dave Ramstad is an incredible Service Writer. He always takes care of us on all of our vehicles. I've recommended a number of people go and see Dave.

Toyotaguy

Aug 1, 2016

Steve Guerrero, the Service Advisor, did a great job, start to finish. In addition to timely service and follow up, Steve went above and beyond to be sure that I was satisfied. He took the extra step of finding a way to wash the Prius when the car wash went down.This type of customer engagement is the reason that I continue to choose Toyota Carlsbad when there are other alternatives available.Thank you Steve!

Kbdelacruz

Jul 31, 2016

Always satisfied with outcome. No problems or questions with quality of work. Job is done on the first try. I am always given the option to continue with any repair recommendations suggested.

pandvick

Jul 31, 2016

Alonso gave us 5 star service answering our questions with patience and detail. We are happy with the experience and will recommend him to anybody looking for a Toyota.

Doglover

Jul 30, 2016

Everything went well and it was exactly the amount of time that Molly said it would be. I waited in the lobby while my car was being serviced. It has everything you need to make your stay comfortable.

Jojo

Jul 30, 2016

We were there for our 6.30 am service appointment but had to wait for a half hour to be checked in. Apparently check-in attendants do not show up until 7 am. By then there was a long waiting line blocking the exit driveway. Hope management will address this issue.

Mara3403

Jul 30, 2016

I wanted service without an appointment, and they still treated me right. Only took a little over an hour. Service advisor thoroughly explained future service needs.

Ruth2b

Jul 30, 2016

As always, the staff and service were excellent! They are prompt and friendly and the waiting area is very comfortable. I really appreciate the coffee. Thank you!

Three time Prius owner

Jul 30, 2016

I have been going to this Toyota for years and love the care and knowledge that that they show me. I moved down to San Diego and I still drive the 45 minutes just to go to this Carlsbad Toyota dealership.

Tundra owner

Jul 30, 2016

I was able to drop my Tundra off and the took care of the service inside of 3 hours. It is an efficient and effective way to keep my truck running well.

anam cara

Jul 29, 2016

very good communication, detailed explanations, clean car, good coffee and cookies, turned off tv so I could read, nice personality of man that followed the care and service of my car( from leucadia)

Larry Manley

Jul 29, 2016

I always hate taking the time to get my car serviced, but Toyota Carlsbad has service down to a great customer experience making it as easy as possible. Quick recognition when you drive up, they always explain clearly what's going to be done, always have it done earlier than they say, and I always get a call when it's ready. They give me a ride back to work, and when I pick up my car it's even washed - free! Toyota Carlsbad has the Nordstrom touch when it comes to service.

Paula

Jul 29, 2016

The staff is attentive to all customer needs while efficiently diagnosing and fixingvehicle problems. The "check-in" process is highly organized so it flows smoothly and all employees pleasantly courteous. I'll definitely return for my next service.

Cheathyb

Jul 28, 2016

Pete was awesome! Toyota is lucky to have him. Great customer service with a genuine personality! Pete spoke on my behalf with the third party warranty regarding tire. He was great!

Doc

Jul 28, 2016

This was the 5 TH time I took my new car in for normal servicing. All 5 times service was excellent. I am very pleased.

LindaL

Jul 28, 2016

The Service Advisor is always friendly, he explains my service needs clearly and he gets me in and out in a very timely manner. The car is always cleaner when I get it back than it was when I brought it in.

Oats2007

Jul 28, 2016

Will was very helpful getting me in and out fast. Explained everything that was going to happen. The car wash was better this time. Really clean and no water spots.

Terragirl

Jul 28, 2016

I have visited this service center many times, usually without an appointment. I feel like they takegoodcarr of me, and their waiting room is very comfortable

Bob N

Jul 26, 2016

Met with service writer for a scheduled 5,000 mile service appointment who is always informed and prepared and wastes no time. He told me I'd have my car back in 2 hours including the time to handle the airbag recall. Sure enough, he found me in the waiting room after 1.5 hours and I was on my way home with a great report card.

djlkfh67

Jul 26, 2016

Efficient and friendly check in. Nice and fully equipped waiting room. Great experience. Here are some more words to fill up your minimum words,,,there.

Osideguy760

Jul 26, 2016

These guys kick xxx. I went in looking for a used car and these guys gave me such a good deal I ended up leaving with a BRAND NEW camry!! Thank you guys for everything

Scott Sentianin

Jul 26, 2016

I was advised that the repair/recall would take roughly 3 hours. They were able to get the truck in and out in under 2 hours. I was pleasantly surprised.

38 Leonardo

Jul 24, 2016

Customer Service is exactly what I received. Great vibe through out the facility. Their actions speak louder than words. Loyal to Toyota#1. I will be back Terminator voice. Thank you!

fatdog

Jul 24, 2016

The quality of work was excellent and Kevin Laird always does an excellent job when we bring our cars in for service. We always make a point of asking for him.

Anonymous

Jul 22, 2016

Car was taken to the service center for the Teflon coating in the morning and was a same day pick up to get it back.

friedpi

Jul 22, 2016

The auto technician (Nck Welch) who works on my vehicle is extremely competent; I never worry about breaking down on California freeways due to his expertise.The two service managers (Kevin Skinner and Kevin Laird) have always given great advice as to the maintenance needs for my vehicles. I have been going to Toyota Carlsbad since I purchased my first vehicle there in 2001.Since then I have never broken down or had to worry about the performance of my vehicles. I attribute this to the auto technician and the service managers. The personnel at this dealership service center have been well chosen and have always been professional and courteous towards me. For example, on 21 July 2001, I had to have a tire replaced due to a nail puncture in the sidewall. One young man, Mike Covington, saw me in the waiting area and took his time to say hello. He remembered me from when the old service center was a part of the sales center before the new service center was built. This may seem a small thing, but it goes to show the attitude these employees present when dealing with customers.Respectfully,Barry V. Meyers

Felipef

Jul 21, 2016

The dealer give to us all the attention and information necessary to buy the vehicle in a short time !!! Also explain everything that we request !!!

Prius6

Jul 21, 2016

I've been a loyal customer since 2005. The service can't be beat, in both the Service and Sales departments. Steven Robles is great, helping me purchase 2 Prius' at the lowest price with no haggling. I wouldn't shop anywhere else

AK47

Jul 20, 2016

I have been a customer to Toyota Carlsbad since 2010. I am very pleased with the service provided by the team at than location! Keep up the good work.

Zoki

Jul 20, 2016

I have bought or leased at least 10 vehicles from Toyota Carlsbad, each experience is professional, efficient, and considerate of my time and business. Tim in the finance department managed all the DMV paperwork, helping to make the experience perfect. Monica and David in the Fleet Office are exceptional, showing me the in's and out's of the the new Prius, and leaving me well connected to my new Prius. See Duff in Fleet, get a great Toyota with exceptional value!

Kiersten41

Jul 19, 2016

This is one of the reasons why I come to Toyota Carlsbad. The service is fantastic and I know that I will be taken care of. I didn't realize that my service agreement was still in force and my service rep was able to refund my visit the last time I was at Toyota Carlsbad. He caught it and even had my air filters replaced. Thank you!

Otterdude

Jul 19, 2016

Great place with friendly people , Craig was patient and understanding when I brought all my kids and worked with my timeline. I will send people his way in the future. I never expected to buy a Scion, but his knowledge and knowing our needs was great in acquiring our new car.

theoldredhead

Jul 19, 2016

I have always received the best care in maintaining my car from Carlsbad Toyota. They never over sell me service repairs that aren't necessary for my car. I trust them plus their service is superior.

Satisfied customer

Jul 18, 2016

Dave Ramstad was my service representative and as usual, he did a great job of keeping me in the loop with progress reports and updates on findings. He was on the money with his initial cost estimate and the truck was ready for pick up on time. GREAT EXPERIENCE!

Sdtattooguy

Jul 16, 2016

Really good experience with randy. Would recommend this place for a truck. Really work with me on the deal and ended up with a real nice Toyota Tacoma

ejk

Jul 15, 2016

I came into the Service department for inspection and oil change. Friendly workers. Nice atmosphere. The representative was informative. Got me back on the road quickly. Car was cleaned.

Yvonne V.

Jul 14, 2016

They got me into a practicaly new car with mostly low miles. It was a corolla s plus and it was fast and friendly service.

Beehive08

Jul 13, 2016

I was pleased with service I received today even though I only came in for a re-call issue I felt like they treated my appt with priority- thank you

keliann007

Jul 12, 2016

Manny was very friendly and helpful. Pleasant car buying experience. We were not pressured to buy anything at all and left feeling very happy with the car we purchased and the price we paid for it.

WoodyP

Jul 12, 2016

The Staff at Toyota Carlsbad literally could not have done more to support me as a customer. From the second I arrived at the dealership, right through and beyond driving away in my new Tundra, I felt like the focus of a team effort. Friendly, utterly professional, thoughtful and - above all - adept at listening before speaking. Simply put, the most reassuring and uplifting experience of buying a new car I have ever had. That kind of care doesn't happen by accident.

mariameick

Jul 9, 2016

The place was very professional and nice. Service was great and loung area was very relaxing. The workers were very social and genuinely cared about your concerns and comments. Overall great experience.

Schmoo

Jul 8, 2016

Guys were great in upgrade area! They worked with me to make the deal happen and they were very friendly and professional. It was one of my better experiences at an auto dealership!

the man

Jul 8, 2016

The Carlsbad Toyota buying experience was excellent. We found the right car for us and all departments were very helpful and knowledgeable. We were not rushed or high pressured and all of our questions were answered on a timely basis.

Cbadgirl

Jul 7, 2016

The self serve Starbucks and fresh baked cookies are a treat. Makes bringing your car in not such a bad thing after all. Convenient work areas and wifi. HGTV and magazines abound. Very professional and quick service

Heidi4321

Jul 7, 2016

I brought my vehicle in for service and mentioned to Ryan that my sound sensor wasn't working on back up camara. He asked if button was on? I said what button. He jumped up went to my car and took a pic for me so I could ck in future myself. Awesome!

Jdr12345

Jul 7, 2016

It was a painless experience. This was my 2nd purchase from Toyota Carlsbad. I always recommend family and friends to this dealership. Great service, great sales team!!!

Mcdanner

Jul 7, 2016

Toyota Carlsbad is a typically well-managed Toyota shop run by good people who do quality work. I rate it 4 stars because I'm always paying more than I think I should for Toyota parts, but there's no second-guessing the quality of work

Debbie

Jul 6, 2016

Huge selection to choose from. Everyone made the experience very simple. I did not feel pressured.everyone was very friendly and helpful. I will refer my friends and family.

fiona

Jul 6, 2016

sales are just great guys and very professional. They explained all the details from sales to accounting. it was less stress to buy if every details are explained and no pressure on offers or additional features and maintenance.It was just a very friendly and professional environment at Carlsbad!!!!go get yours!!!! I got mine!!!!

Three Sport Girl

Jul 6, 2016

Toyota of Carlsbad is breath of fresh air in a hectic world where many have forgotten about customer service. They are professional, nice, and do what they say they will do. I recently upgraded my Prius and the experience was quite good. I can't imagine selling my car on CL then getting a new car. They saved me all that hassle and gave me a fair price.

Terri9

Jul 4, 2016

From our first call to check on stock, thru driving the car off the lot was a wonderful experience! EVERYONE was extremely helpful and friendly.

Old man

Jul 2, 2016

We live in Arizona and helped our son a San Diego resident with car shopping for a new car. Duff Joy was in contact with us through email and was very responsive and punctual. No doubt our best car buying experience so far. Our son picked the car he wanted and Duff worked up the best price possible. Everyone at the dealership was very friendly and professional. Thank you Duff and Mandi. Happy to be part of the Carlsbad Toyota family.

Debn4kids

Jul 1, 2016

Excellent ..offer stuff ...courteous.. promptly overall good job atmosphere delite ..over all good job.. I've never been taken care like this at any service department.

M

Jul 1, 2016

Chien was a very knowledgeable service advisor and is very courteous and good to work with. Hope to see him again as I will be in again for service soon with all the miles I put on The car

cbadhappycustomer

Jun 30, 2016

My husband and I met with Fleet Manager Duff Joy. He was fantastic!!!!! Knowledgeable, friendly and best of all zero pressure or haggling. This was by far the best car buying experience I have ever had. Aaron in the finance department was also amazing. They both answered all my questions and treated me with respect. The entire process was painless and quick. I was pleasantly surprised at how easy the whole thing was. I would absolutely recommend Toyota Carlsbad to my friends and family!

Garcia Liliana

Jun 30, 2016

The salesman is a person I can trust and the people that works with him are amazing. They are always, very polite and courteous. Simply the best!

Toyotahappy123

Jun 30, 2016

My front end vibrated under hard braking. Having done most of my own brake work over the last 40+ years, I knew pretty much what was required. The consultant confirmed that it needed the rotors trued and pads changed. Unbelievably they had no brake pads so I had to come back. However , when I did come back they got me in and out in a couple of hours and the brakes work great. The waiting facilities are very pleasant and the time went quickly. I was kept updated on the progress and I really appreciated the professionalism in which they handle themselves.

Abel

Jun 29, 2016

I love coming from San Marcos to Carlsbad because the service is always great. I mean l could go to another service center but none have met Carlsbad's excellent service

Jarrard, ht

Jun 23, 2016

Great! Kevin is easy to work with and he does a great job. The appointment didn't take too long and the car is washed and ready to go. Thank you.

Oturgman

Jun 21, 2016

I have been to many car dealerships before visiting this one, i was really impressed with the service and attention they gave to us, even the manager Nuqul was helping us and making sure we are getting what we wanted. I would definitely recommend them and assure you that you will feel comfortable buying from them.

Nachoman13

Jun 15, 2016

I had to wait a little bit, but everyone was very helpful and friendly. My car was washed. Very nice. Thanks Toyota Carlsbad. Thanks Pete.

Alan14

Jun 14, 2016

By far the best car buying experience we have had. The most helpful and respectfully employees. Everyone one was very helpful including the ones that were not even our salesman

Acropp21

Jun 11, 2016

Easy, low pressure car buying experience at Toyota. Everyone was friendly and helpful, from Frank, who sold me the car, to Truman, who did all of the paperwork. Made the process smooth.

Kcp2

Jun 10, 2016

I always have a good experience with the service department. Kevin Skinner was very attentive and pleasant to work with. Looking forward to working with Kevin again.

Mikecamary16

Jun 10, 2016

Bob was great! We worked out some options via phone email than at the dealership. Bob was friendly and a professional. No high pressure just upfront pricing and smooth discussion of options. Bought A 2016 Camary LE for my wife as a surprise. Bob and Toyota Carlsbad tea were ten star great!!! Mike K

Rcarson71

Jun 10, 2016

Worked with Omar and his team in fleet management and they were a pleasure to do business with. Would recommend this dealership if you are looking for your next Toyota.

Gyang

Jun 4, 2016

They provided excellent services and showed great respect to their customers. I strongly recommend Toyota Carlsbad dealer if you plan to purchase a car from a dealer and maintain your vehicle in their service department.

Syoddou

Jun 2, 2016

I will definitely come here for all my maintenance and service. Everyone is very helpful and Jeff made sure we were in and out this morning! The concierge people are great and helped me when I left my diaper and wipes in the car. The customer service rep was also very friendly and inquired to see if I needed anything extra! They have a kid room and my kids played quietly in there the 1.5 hours we were there! They offer hot cocoa which is a bonus! Overall super happy with the service and the people are great!

JK

Jun 1, 2016

We continue to go back to Toyota Service Center of Carlsbad because we have always received exceptional service. They keep all of our records on file so they have access to the vehicle service history. This saves us time having to sift through our files to see what was previously done. We always work with Kevin Skinner because he tries to save us money instead of upcharging us for little things we don't need or can fix ourselves. We always get an accurate quote and he communicates with us extremely well.

Toyota85

Jun 1, 2016

I was very pleased with the service, honestly, attention to detail and helpful staff here Toyota of Carlsbad I wouldn't be happy going anywhere else

pedal pusher

May 31, 2016

Thru the years I have developed confidence and trust in the service department, So far, they have provided excellent service all around. I always make the appointments directly with the service advisor of my preference, where I can freely choose my own preferred dates and time. They offer a customer lounge with all the right amenities, shuttle service, and a car wash. In my 10 years of patronage, my car has always been repaired right the first time. Reciently there was an issue where an emissions component failed after major service and the issue was adressed and corrected immediately by the service advisor. Repais performed and recommended, are always explained clearly. Toyota Carlsbad is a great dealership.

super,roger123

May 31, 2016

We always get superior service from Toyota Carlsbad. Friendly people. They always check all fluid levels at each service. And, a FREE car wash! Will return.

Why

May 31, 2016

Friendly, helpful employees and I presume the work is good as I have had no car issues.Waiting room is excellent.I do question their respect for appointments. In spite of making time specific appointments I have never been taken in anything other than first come first served basis which is why I dock them a star.

Lapis

May 29, 2016

My Sales Consultant, Bobalou was just amazing. This was hands down the best car buying experience I've ever experienced. No pressure, to the point, no back and forth haggling and great sense of humour. And, I got a great deal on a Toyota Highlander AWD Limited. You can't go wrong going to Toyota Carlsbad, but do yourself a favor and ask for Babalou you won't be disappointed.

Almart8

May 26, 2016

Julio took his time with me to ensure that I ended up with the best car for me. Very helpful and friendly throughout the whole process. I will work with Toyota Carlsbad again in the future and gladly purchase from them again.

Peaceful

May 26, 2016

This is the second car I have bought from Duff Joy at Toyota Carlsbad. He is such a pleasure to work with. The experience both times was efficient and stress free.

Laura

May 25, 2016

Chien has been our advisor for quite some time, and he is awesome. Always courteous, helpful, and accommodating. Always a pleasure doing business with Chien!

Rachmaninoff

May 23, 2016

Because of my wonderful 30 year history here with the Toyota Carlsbad service department, I have not considered any other brand of car.From Bob Morgan to Dave Ramstad, I have been treated with honesty, courtesy, and expertise when most needed!

sjadler

May 23, 2016

As is always the case, the service experience is professional, competent, and courteous, with excellent customer service. Our family has purchased a number of Toyota vehicles, from Toyota Carlsbad, as well, having all of our service performed at Toyota Carlsbad. On two occasions, we also have had the collision facility perform repairs. Do you think we are pleased with Toyota Carlsbad? You Bet!

Ydreamslive

May 20, 2016

I was Greeted with smiles, in a timely, efficient manor, free wifi, coffee and pastriesThey even have a shuttle to outletsWonderful space to wait while getting car serviced

BillInOside

May 17, 2016

I was a few minutes early but was greeted right away and taken in to set up the service with Sal. He was professional, friendly and quick but thorough. I was able to work from the lounge using their wifi and pleasantly surprised how quickly they were done.

Chicha

May 17, 2016

Always like the excellent costumer service and how they help me a lot will go back for service thanks to Sal lua for his help

Roberto

May 17, 2016

Great place to wait. Plenty to do for the kids and lots of goodies. Perfect service and friendly people. I only remember some of the people, but everybody was really friendly, and the older gentleman passing around fresh cookies was great! Thank you all..

Aerie_xoxo

May 10, 2016

The blonde girl in the customer service desk was so helpful and very pleasant. She was very professional and lovely. I will be back and going to the same check out girl. She estimated & quoted up to the exact time and prices.

Leslieengel

May 7, 2016

Alan was super helpful he made the process the best I had ever experienced this is my second vehicle I've bought from Toyota of Carlsbad and this was the best experience I've ever had

Thebestjen06

May 6, 2016

The customer service and overall service is outstanding! Our technician was Will Higgins and not only did he explain everything thoroughly, he called us to let us know they were finished and made sure that we had everything we needed. It's always over and above with Toyota of Carlsbad !

Melissa

May 5, 2016

I waited 30 minutes to drop the car off on my lunch hour. When I picked up my car I had to wait again for the Service desk to figure out the status of my vehicle...another 30 minutes

MineAlone

May 5, 2016

Excellent service, courteous personnel, and they actually complete the work in the time quoted. Now I ask you, "How often do you encounter this in today's wold?"

Giordanoj01

May 4, 2016

Never have a problem every time I bring my truck in for a service. They take the amount of time necessary to perform the maintenance. If they are taking to long they update you accordingly. Customer service is phanominal, simple things like the complentary starbucks and the cookies go a long way.

Nena22

May 3, 2016

The best! I purchased a new car for the first time not only was that exciting but the customer service and experience was amazing and I was well taken care of! I came out of Toyota with the car I wanted! Jose Sanches made me a very happy and he truly took care of me! I highly recommend Toyota of Carlsbad and sales consultant Jose Sanchez! Thank you so much!

kendog

Apr 18, 2016

Great service. Very pleasant folks. They were very helpful and gave us great advice. Very fast and stuck to their promise. My wife and I are loyal customers to Carlsbad Toyota.

Mr. and Mrs. Gill

Apr 18, 2016

My husband and I had a great experience working with Mauricio at Toyota Carlsbad! He ordered the 4Runner exactly as specified then walked us through the process at the dealership with ease! He was very kind, polite and accommodating!

Ccaty11

Apr 14, 2016

My experience with Julio was painless. I was in and out of the dealership in my new car in under 3 hours. He listened to what I wanted and delivered. He was friendly and very patient. It's been 14 years since I purchased a car and therefore had many questions. He answered them all with a smile. Excellent customer service. Thank you!!

martin19

Apr 11, 2016

Anothny is was awesome! Great sales man I would definitely send some of my friends and family to him. Jennifer was so friendly and help full also offering water snacks awesome service good job guys!

MrB

Apr 11, 2016

I moved south to Oceanside last year and had used, and been very impressed with, Carlsbad Toyota service department. Now I have used their sales department and they were equally superb

Wayne

Apr 10, 2016

We got our new sienna thru upgrade program at the service department. Lisa was very kind when she showed us the various models. Love their straightforwardness during the negotiation. Get the deal down fast and good price. We got there late 4 pm but they were very patient with us, wasn't trying to push us or hurry us (frank and another finance advisor). We traded in our car and the sales person even got the CD left in the player, which we would have left behind our favorite music. Have been there twice to get cars, definitely love the experience, very consistent. Their service department is also very nice, called to check on prices, lowest among San Diego dealer. Their collision center is also superb. My previous car got hit 3 times, and they have provided excellent service, nice workmanship, and accurate time estimate every single time. The triplet Toyota in Carlsbad definitely represents the finest of all Toyota dealership!

dposey900

Apr 9, 2016

I fully appreciated the experience I had at the dealership. I wasn't expecting something poor, but I definitely didn't think I would enjoy everything and everyone. I am really glad I bought my truck at this location and plan on doing my regular maintenance there because of the people.

RB

Apr 9, 2016

Toyota Carlsbad service is probably even better than Sales! They are fast, efficient, very organized and polite. Couldn't ask for more. They even helped plan ahead for next two services.

Moji

Apr 7, 2016

He was very nice in communication and very helpful everything done on promise timeClean lungeClean and nice show room Nice waiting areaI will back for future

Jina

Apr 2, 2016

I want to thank Tom Grasser for an awesome and prompt service. Although I have another Toyota dealer near by, I drive the extra miles to see Tom. He is always professional and make everything stress free.

moni1127

Apr 1, 2016

This is the 3rd time I brought my car here. One of the things that impresses me is the overall efficiency. They really seem to work together as a team from beginning to end. Professional atmosphere but not uptight. The employees seem to enjoy there jobs.

Adj Toyota Review

Mar 21, 2016

Bob Bamaradi provided me an excellent car buying experience for me. Everything I asked of Bob was met and he was always available to answer any of my questions or concerns. He also worked with me to get me the best deal possible that I was comfortable with paying.

Damon4277

Mar 21, 2016

I won't go anywhere else for our Toyota vehicles. Pete Bennett is our service rep of choice and he always delivers top notch service with no hesitation! Not like regular dealer services just trying to make a buck. These guys work to get repeat business and will stop at nothing to make sure the customer is always satisfied!

MartyEdmonds

Mar 19, 2016

Jeff Glover always takes care of my vehicle service needs. And recommends the appropriate service maintenance. All the Service Avisors are great! And hard really hard to take care you.

Aolszewski

Mar 18, 2016

I've only ever gotten my cars from Toyota Carlsbad and I would never go anywhere else! Frank Rendon is a friendly, professional individual who always has helped me find the perfect car! I tell him what I'm looking for and he is able to assist me in the search, a test drive, and works with me until the end. Frank Rendon always makes you feel comfortable and at ease when buying a car. I will never trust any other car dealer except for Toyota Carlsbad, and although the rest of the staff is just as friendly and reliable, Frank Rendon is an excellent staff member and I trust him with all my future car purchases at Toyota Carlsbad! Thank you, Mr. Rendon!

El Jaibo

Mar 16, 2016

fortunately we had the pleasure of meeting the Mr. Jonnie Suarez and seams an excellent salesman and more as a person, helped us a lot

Krn solomon

Mar 16, 2016

Once again I have received superior service at Toyota Carlsbad! I brought my car in to have the breaks checked and service manager David Ramstad had my vehicle in and out in half a day. He recommended scheduling future service and I will follow his advice. Thanks Dave and TC!

Rachael

Mar 15, 2016

Everyone is always so polite and helpful here. Complimentary coffee/hot chocolate and pastries in the lobby. No harassing, just people happy to provide customer service and give you their smile. I've been bringing my Camry in for regular oil changes here and have been very happy.

Susi

Mar 13, 2016

Car broke down, far from home. They took care of me rented car and all. Made a bad experience so much better. Huge department and runs like a clock!

Marikoko

Mar 12, 2016

Have had only positive experiences here, cannot recommend Dave Ramstad enough. Thanks for your assistance with my old Rav 4!! Will continue to come in and recommend your services to my friends & clients.

toyotabuyer333

Mar 12, 2016

Duff was great. Professional, low hassle, great price. Good guy to help me get what I wanted. During financing they try to haggle you with interest rates and warranty extensions. Too much barter and I felt like I was being manipulated when they tried adjusting to a longer term to make it seem like it would not affect my monthly debt. Would expect more of a professional business transaction instead of bartering at a flea market. She intentionally did not make my options straightforward so I would bite on extra services.

Erniestaco

Mar 10, 2016

My Tacoma has been serviced by only Corinna since 2005. We have four vehicles, three of which are not a Toyota and one a luxury brand. Corinna exceeds all my other service advisers by far! She is honest and always a pleasure to deal with. Even when things don't go perfect, as it usually does, Corinna has always looked out for me. I would recommend Carlsbad Toyota's Service Department and HIGHLY recommend Corinna as a Service Adviser.

Jefarias

Mar 10, 2016

Toyota Carlsbad service department is exceptional. Steve Guerrero has been my service advisor for many years. I trust his wisdom and has never let me down. He, ladies and gentlemen, is a true professional.

NewPriusCOwner

Mar 9, 2016

Took my Toyota Matrix in for service to get thing ready to pass smog. Found out the cost of getting her fix was not work the cost due to age and mileage of vehicle. So then picked to go through the upgrade program. I got a great deal on the trade but a even better deal on a new 2016 Prius C. Was a great experience even before I selected her and before I drove off the lot! ^_^Have been enjoying it since then!PS: Wish I could give more stars!

Toyotagirl

Mar 7, 2016

Corrina Hyatt and her service team always provide a professional experience and ensure I am confident in their expertise. It is a Great experience knowing my vehicle will be serviced properly. Corrina is EXCELLENT!!

Uscols

Mar 7, 2016

Corinna Hyatt is the reason I continue to drive further than I need to for service on my Toyota Tundra. Escondido is much closer, yet I don't feel that I receive the same exceptional service there as I do from Carlsbad and Corinna. I also feel that Corinna is truly looking out for my best interests as opposed to just trying to sell product that I may or may not need. When we told her we were in the market for a new vehicle, she convinced my wife to start at Toyota of Carlsbad promising the same great service from the sales department that she provides in service. We were not disappointed. I can't thank Corinna enough, as well as Toyota, for all that they have done for me and my vehicles throughout the years.

John G.

Mar 4, 2016

I am akways treated very well and service is performed correctly every time. The service writers are all very courteous and professional, particularly Corrina Hyatt. She is the best without a doubt! The waiting lounge amenities are nice and the courtesy shuttle drivers are very pleasant as well.

Ramona

Mar 4, 2016

When making my appointment I ask Pete what all was going to be done at the time of the service and about how much. I also ask him if it could be done before a certain time. I was out earlier than expected and his quote on the service was spot on.......Thank you for Pete for Awesome customer service :)

Rav43015

Mar 4, 2016

Toyota Carlsbad has always been customer friendly from buying a car, providing service etc. EVERYONE is dedicated to making the customer number one including the person running the lounge area.

Pitabread

Mar 3, 2016

So thankful for Julio at Toyota of Carlsbad. I've been on the search for a 4Runner for the past month and he made my dreams come true and the process so much smoother than expected. Thank you, Julio! Everyone was so nice from start to finish

Greathighlander2015

Mar 2, 2016

We had great service when buying our families new 2015 Toyota Highlander. Jose Sanchez provided answers to all our questions and helped us get a great deal. I have since recommend this dealership to all my friends that are looking to buy a new vehicle. Thank you for having great employees!

Aa007

Mar 1, 2016

We worked with Bob Bamoradi .his good manner and patient was amazing Toyota Carlsbad had all color available for Toyota sienna that I was interested and give us best price in compare with other dealerships !

Cdof89

Mar 1, 2016

The buying experience was fine but I do not pay $700 per month to receive automated texts at 10:30 at night to participate in a survey.

Laceykhiev

Mar 1, 2016

We showed up thinking this would be a difficult process and hesitant to purchase a brand new car, but they went over the finances with us so and showed how they could finance us and how it makes good financial sense. They were very friendly and ended up giving us the value we wanted on our trade. Will come back this year to purchase another vehicle.

Samantha15

Feb 29, 2016

Johhny was the best! He was pleasant and helpful and made sure we were comfortable and felt listened to. I have bought several cars and this was the best car sales experience I've ever had.

Katrina1224

Feb 28, 2016

Duff Joy will make sure all of your needs are met and will do everything possible to make sure you are satisfied with your new car. Toyota Carlsbad really is the place to buy!!!!

Melah123

Feb 28, 2016

Great customer service and they were also very friendly with the kids and also they helped me make great decisions wen i was unsure of what car i wanted and they also helped me out with the prices

CarToy

Feb 26, 2016

My experience was absolutely awesome. Jose Sanchez provided me with A+ service. Very knowledgable. Made my experience a great one. Will definitely tell my friends and family.

Ansao92130

Feb 22, 2016

My sales rep did an outstanding job to meet my specific requirements. The service included a service level that is typically not provide. The sales rep also took care of my needs and requests that came up a few month after the purchase of my car.

Drldr

Feb 22, 2016

I love the Camry hybrid. My first one lasted nearl 200,000 miles and Mauricio made buying a new one easy. Service is always great (thanks Paul Dolan).

Laura

Feb 22, 2016

We were buying a car out of necessity, and had done some online research that led us in Th direction of a hybrid. From the moment I met Ernan, he was polite, helpful, knowledgeable - and introduced me to the range of Priuses. It was late in the workday, but there was no rush or pressure. Ernan was awesome! Then we had a most positive interchange with Bob in Finance. Again, Bob was working with us well after close, and took time to make sure we understood the financing. I can say this was my most positive car purchase experience of 30 years. We are thrilled with our used Prius.

NancyE

Feb 22, 2016

This is our 4th Toyota purchase, and second one from Duff Joy, fleet manager at Carlsbad Toyota. He is kind, considerate, patient, extremely helpful, efficient, and has great staff working with him. He searched around for just the car we wanted, and kept us updated as to when it arrived. I highly recommend him for your car shopping experience.

salvarado55

Feb 22, 2016

Jose Sanchez and Nicole Nielsen made my car buying a smooth experience. No pressure or hassles from any of the staff at Toyota Carlsbad. I was able to purchase a 2016 Tacoma pickup in the exact color and model that I requested. Michael Boone contacted me as soon as the vehicle was on the lot. Jose made himself available and answered any questions I had even while he was off-duty, via phone or text. I would definitely recommend Jose, Nicole, Michael, and the rest of the professional staff at Toyota Carlsbad to my family and friends. Thank you all.

Catherine P

Feb 21, 2016

Very nice & friendly staffs; very helpful with explanations as well. I got my car out of the dealer with in 3 hrs. Thanks to Alex & Nicole

VicLynn

Feb 20, 2016

Buying a car a Toyota Carlsbad was very easy. The price of the car was great and I didn't feel pressured to get anything I didn't love. They took the time to pair me with my perfect vehicle.

Johnny493

Feb 17, 2016

I loved the service I receive here, staff is super friendly and very helpful. Alonzo was a great help in finding a vehicle I wanted.

Janet H.

Feb 16, 2016

Randy was once again great to work with. I have purchased many cars from him and will continue to do so. Also, their service department is awesome. Ladies, if you want to deal with someone who will treat you respectfully and straight forward go see Randy. Randy and Toyota Carlsbad ROCKS!

Jeff J.

Feb 16, 2016

Mauricio helped me find the car that i wanted! Will definitely come back and refer my friends and family. Best car dealership I've been to!!

Bkosareff

Feb 15, 2016

Sam was very knowledgable and was helpful in explaining everything. He was willing to work with us in finding a car that met our needs and budget

Bugss01

Feb 15, 2016

We had been looking for a sienna for a few weeks and went to a few dealerships to have a look. The first thing we noticed at Carlsbad was the selection.they had many more siennas and of higher package options. The second thing we noticed was the attitude of the salesperson Paul. Other dealerships acted like they were doing me a favor by talking through options and financing which I found ridiculous since we were trying to buy a $40k vehicle. Not so with Paul,he was very knowledgeable and relaxed. This paid off for both parties as we got a great new van for our expanding family and he got the sale. Overall a very satisfying experience and I'll probably never go anywhere else to buy a Toyota.

CarlsbadToyota

Feb 12, 2016

I would not be exaggerating if I describe my recent auto purchase experience ftom Carlsbad Tyota as exceptional.Indeed, Mr. Mauricio Tabar has demonstrated an exceptional customer service and knowledge during the purchase of 2015 Toyota, Camry last August.Having purchased over 7 brand new cars in the past 20 years, my experience with Carlsbad Toyota was the best. I highly recommend them to everyone I know.

Jeffsdrzeus

Feb 11, 2016

Gavin helped us find the new Tacoma we were looking for in the right color. He worked with us through the entire process. Mark H was also accommodating and friendly!

Erizu

Feb 10, 2016

In Summary, I get an excellent treatment from Mr. Vargas, he always was very professional, calling me every week to update on my Tacoma order.

Linda

Feb 10, 2016

Ray Nuqul and Steven Robles did an excellent job in every way. They worked hard to give me the best dealPossible on my new Prius C

Buddiez123

Feb 9, 2016

Ask for Mauricio he is a cool dude and ask for Mandi she is the best great team work. Mauricio deserves a raise, so does Mandi.

Mikeshamshoum2

Feb 9, 2016

Great customer ServiceThe staff is very friendly and made the buying process very easy. I got a great rate on my loan.Thanks Toyota Carlsbad!!!

RayLopez

Feb 9, 2016

I needed a Van to be converted for wheelchair accessibility. My wife went to Toyota of Carlsbad. At first I was hesitant of her going alone. At the time I was stuck in the hospital. She met Mauricio Tabar, what an amazing young man. He gave us a great deal on a slightly used Toyota Sienna. Mauricio even went to the V.A. hospital in La Jolla to make sure I liked the deal before any paperwork was signed. We could of easily just talked over the phone but instead he met me in person. He brought the vehicle so I could see it For myself. The next day, he showed back up at the hospital with the wife to sign paper work. We signed the the paper work and the van was ours. I can honestly say Mauricio is an honest car salesman who cares about the customers needs and affordability. He listens and cares about his customers. He takes care of his Veterans. My daughter is going to need a car soon for college and we will be talking soon.

Miketoyota

Feb 4, 2016

Well we all know buying a car can be stressful but Toyota Carlsbad had a very friendly low pressure layout and excellent salesmen. They were more worried about taking care of the customer and informing about the car and features than pressuring a sale.

Hayes, Rhonda1950

Feb 2, 2016

The sales person, Mauricio Tabar, was professionally friendly, clear in his explanations on how the car runs and works, very knowledgeable. I appreciated the fact that he listened to me about what I was looking for. He was not a high pressured salesman but tried his best to make me happy and succeeded. I would gladly recommend him to my friends.

Anrecal121466

Feb 1, 2016

The best experience ever. Martin, Adriana. Omar Ridriguez and Mandy are the best !!! From start to finish . They are an asset to Toyota Carlsbad. Will recommend to friends and family.

PF

Feb 1, 2016

This is the first time I have purchased a new vehicle without feeling like I was being taken advantage of. Got straight forward answers to all my questions and the purchase took less than one hour to complete.

Xoxobee

Feb 1, 2016

Very helpful and friendly. Was short on time and they helped me get of there on time. They helped me get the car of my dreams!

McKenna_Ian08

Jan 31, 2016

if there was anything I wasn't happy about it was the fact that gas was not put in the car before it was given to me, 5 minutes down the road I had to stop at the gas station. the inside of the car was still dirty when I got in to leave and the tires look like they will need to be changed soon. the car itself was a good buy, with very few miles and very recently made. but the preparations made to the car for sale were minimal. the salesperson (Jose Sanchez) was extremely helpful, knowledgeable, and very kind also. he was probably the best part of my visit.

Theresav

Jan 30, 2016

This was the quickest, easiest transaction I've ever had. I feel we got a great deal and great service. Robert Wynn was the salesman.

2lllovebugs

Jan 29, 2016

Duff Joy is so helpful went over all my options without ever making me feel pressured. Excellent experience and will be coming back. Thank you so much.

AldoandMayda

Jan 28, 2016

I have purchased 2 vehicles and I just want to say I got the best deal! Had a great experience and I have referred several family members and friends!

Toyota owner

Jan 17, 2016

When I brought my car in for a routine oil filter change, I was told that my tires were cracked, had dry rot, and it would be hazardous to drive, I got a second opinion from a reputable tire store, and my tires were rated good, although the front ones were beginning to show a little wear. I had driven 24,000 miles on these Michelin tires! Obviously, the tire store had everything to gain by selling me 4 new tires, so I really appreciated their honesty! My husband and I were upset at the lies I had been told!

caf22

Jan 6, 2016

I absolutely had a 5 star experience at Toyota Carlsbad. As I was looking for cars to lease in the San Diego area for my impending move from across the country, Duff Joy was extremely helpful and accommodating to my situation. I ended up with my ideal lease at a great price and the car was ready for me upon arrival. Duff had even helped set me up with transportation from the airport, and I was in and out of the dealership within minutes. I would highly recommend Toyota Carlsbad and will return in the future.

Yatan

Jan 1, 2016

I happened to visit this place two times (unfortunately).First I went to their used car section, the guy greeted us with great enthusiasm, started showing corolla, he showed us 16K driven car and told the price 17K, as one of my friend bought the same car new for 16340 $ + 2K (dmv reg etc), I questioned him why are you selling a used car for 17K, he immediately showed his real nature, the first thing he said was "I have never heard anything more ridiculous in my life", next "why have you come here go to where your friend bought the car from", next was "Go to KIA". he was very arrogant and rude and while he was saying all this to us, we realized that we are standing near to the road and people are seeing us and smiling.Second, after 2 days I went to their new car section with my friend who bought a new car (19340 $ on road) few days back they said they selling the car on 0% interest, 345 $ per month X 60 months with 1K down payment, which amounts to 21700 $, it should be 300 $, when I questioned how it is 0%, and he had no answer, what he said to me was, you are getting 7K per month and you are seeing 45 $ extra.In short, this place is full of lies, no ethics, no manners, if this is their sales, god knows how will be there service.

NoThanks

Dec 21, 2015

Salesman, Julio was pushy and played the negotiating game with us. He acted like he was doing us a favor by having the car serviced for us -No, you got the car serviced so you could sell it. Acted like he was giving me the deal I wanted but did the whole runaround of extending my loan, going back and forth, saying that this offer was only good for that day, said they need to meet the quota for the weekend.. He tried everything. If he wasn't so pushy and stingy in the beginning of negotiating I would've gotten the car. Instead, wasted all of our time by waiting to lower the price when I was already leaving. If this is how you train your salespeople to handle deals, I would not consider buying a car from your dealership.

Ivanab86

Dec 8, 2015

I would absolutely recommend this place for buying cars. Mr. Duff and Mr. Aaron were really kind, helpful and efficient that day. Mr. Duff Joy helped me find the best car and explained to me its benefits. He is really professional in his work and was very patient with me. Big thanks to both of them. I got a car with 0% interest. If I need one more car, I would definitely go there again.

Marwan Chehadeh

Dec 4, 2015

I bought a used car form this dealer (Volvo S60), The sales person was so nice and helpful. I left the place totally satisfied and happy.Thank you Anthony.

School123

Nov 23, 2015

Steven brought the car to us. The car was detailed and well cleaned and filled up with gas. Steven connected our Bluetooth. He also went over the basic operation of the car. He was very kind and answered all of our questions. Ray was very professional, he took the time to make sure we were satisfied with the car options and price. He was able to meet all our needs. Elma was also very professional and helpful. Overall we had a great experience.

melinda s.

Nov 11, 2015

What did we like about our sales consultant, Gavin? 1. He actually LISTENED to us. 2. He provided answers to our questions. 3. He followed through on what he promised. 4. He treated us like people as opposed to just a Sales Statistic. I did my homework. I knew how much the vehicle would cost in Los Angeles and Orange counties. I spoke or visited several dealerships. Gavin was straightforward. I asked for his best price. He did not waste my time or try to pull any of the time honored manipulative tricks on me. We have bought several types of vehicles (large box trucks, vans, stake bed trucks, luxury cars, rv's, and [quote]economy[quote] cars) over the years since we own multiple businesses. We are accustomed to, though sick of, long drawn out negotiations with closers upon closers. NONE of that occurred with Gavin. This deal was actually done quickly, cleanly, and pleasantly. We WILL call him FIRST when we buy our next Toyota. Time and effort is paramount in business. He was aware of, and respected that.

akinsal

Nov 9, 2015

Omar was GREAT, very informative and helpful. He was considerate of our time and made the vehicle purchasing experience enjoyful. Mandi was AWESOME she explained the benefits and values for each additional product. She used her vivid descriptions to help up choose the right package. As for the loan documents she explained them thoroughly and help us feel comfortable with our loan.

Rikirescue

Oct 26, 2015

Randy Hollingsworth is what every sales person should strive to be. He is honest and genuine. He listens. And I mean he actually listens. He is very accommodating and has never made me feel any sort of pressure to buy. I met Randy when I was visiting the lot with a friend. I happened to be looking at a truck that I didn't think I could afford. He talked with me and gave me his card. He is just such a nice guy and so low pressure, I thought I would go talk with him again. The next week I was the owner of said truck. That was a couple of years ago. Now I have purchased my second truck from Randy and he was equally as amazing and accommodating this time. More so if that's possible. I special ordered my truck, and he kept me informed every step of the way. The whole thing was seamless. I have sent Randy friends and neighbors and will continue to do so. He is an absolute asset to Toyota Carlsbad and as long as he is there, they have my business. He is the best!

Tacoma201642

Oct 19, 2015

The entire team at Toyota Carlsbad is a shining example of how to be a professional, efficient and effective salesperson and care about your customer while doing so. Paul my salesperson was a phenomenal help in making my decision between buying a BMW or a Toyota and Scott the sales manager was helpful, insightful and friendly. I was in a difficult spot with an existing Mini Cooper S vehicle and the manager and salesperson were both very straight forward and helpful in getting me the best deal possible. Elma Alfalfa was quick and efficient at the work, offering polite small talk to help pass the time. The entire experience was fantastic.

Ed Cohen

Oct 9, 2015

Babalou was professional and very relationship oriented. He worked with us without any pressure. When I went to see about leasing I was suffering from cancer and prone to high anxiety so I was quite concerned. He made the entire experience very casual and safe!

Russ T

Sep 25, 2015

I call Omar at approx. 10:20am on the date of the purchase. I told Omar that I was dealing on True-car and had a quote. He said he would check it out and call me right back and would send a confirmation email which he did both. I told Omar that I did NOT have a lot of time that day. I told him I would there shortly before 11am and I need to be at an appointment which was approx. 10 minutes away from the dealership. Omar said no problem. I arrived at approx. 10:55 and Omar had me on my way by 11:59am The finance person offered an extended warranty, and explained all of the other services, Omar's assistance explained the manuals etc. What a great experience.. Unlike the experience that we had the day before at Escondido Toyota. Thanks again Omar.

Doe

Sep 12, 2015

3Rd car I have purchased from Toyota Carlsbad. Jose was great and easy to work with. I would want to deal with him anytime I need to purchase or lease a Toyota. Toyota keeps making a great product and practice great customer service! Ask for Jose or Baba Lou you won't be disappointed!

Kia 76

Aug 25, 2015

I booked my appointment with Corinna Hyatt. She has been my service advisor since I moved from AZ to CA and I am grateful for her knowledge, patient and guidance! She is an excellent Service Advisor and is a great asset to Toyota!Corinna Hyatt is one of the best Service Advisor's I have been to and would only continue to make all future appointments with her. I thank her for her exceptional service!

macauley86

Aug 6, 2015

Found the deal online, test-drove the car, and took a couple of days to think it over. Sales rep emailed me his best quote. He was courteous, helpful, and professional. Not pushy. Was out of there with a new car within a couple of hours, and that's only because the finance manager was backed up. Recommended.

Satisified RAV4 Owner

Aug 6, 2015

Alex Ordonez had a (deep) sense of exactly what we wanted and was able to show and sell us that RAV4. We would highly recommend him to other potential Toyota purchasers.

TundraFan67

Aug 6, 2015

Steven Robles spent a considerable amount of time with me working on pricing, packages, and trims. I really appreciated how relaxed the environment wasI didnt feel like I was going to leave with buyers remorse or run into someone who got a smoking deal on the exact same truck. I felt like I was the one getting a fantastic deal. Steven was even nice enough to change out of his suit into some gym shorts to help me transfer all of my construction tools into my new truck. This is the 7th car Ive purchased here and I wouldnt go anywhere else.

Robert Knox

Jul 25, 2015

I heartily recommend you visit Toyota Carlsbad if you are looking to lease a new car. I just finalized my second lease with Toyota Carlsbad, and I am completely satisfied. The fleet manager, Duff Joy, personally took care of me. He is a man of integrity and helped me find a great deal that fit my needs. The finance department had a coffee machine that ground fresh Starbucks for me and everyone who walked by had a warm smile. This was a big decision for me and I felt like Toyota Carlsbad treated me well.

kjm1234

Jul 24, 2015

My first visit to Toyota of Carlsbad was a great experience. Jana was great to work with and would request her again for the next service for my car.

sharon

Jul 24, 2015

I had my 2005 Toyota Sequoia serviced with you last week. Thank goodness Jana is back! She is fantastic, and my husband and I both have our vehicles serviced with Toyota Carlsbad because of her. Her attention to detail is fantastic, and she even called on her day off to make sure everything was going well. I cant say enough good things about her. Thank you!

brookez7

Jul 12, 2015

I just purchased a Camry from Toyota of Carlsbad yesterday. I have had a few cars through Toyota of Carlsbad and generally have had a good experience but yesterday was the best by far. The sales consultant, Sam Khoury, was genuine and caring and went above and beyond in order to ensure the best car buying experience imaginable! If anyone in the San Diego is looking to buy a new or used Toyota go to Sam he was great and the process was easy and will forever be a customer of Toyota of Carlsbad and will recommend Sam as a sales consultant to EVERYONE!

John G.

Jul 10, 2015

We got the deal we wanted, bottom line. I think it was a win-win for both sides. The dealership worked hard to get the exact model and color from another dealership in the region. The car was perfect when we took delivery. Steven Robles was very knowledgeable, friendly and intuitive. He made the experience much more pleasant than it ordinarily is.

Carol

Jul 6, 2015

Our dealer was Omar Curry. Omar is a very gentle person, not pushy AT ALL, make the deal happen for us! Great experience, I did a trade in and I will even get back some of the value for the extended warranty that I had for my former car and did not fully use. Also, my car was sparkling clean! When I did the test drive the car was dirty on the outside, as it had just arrived. By the time I had the keys the car was spotless, they did a thorough cleaning. Also they installed the alarm on the spot so I could drive it home with peace of mind.

Amanda

Jul 2, 2015

Martin, Omar, and Adriana were so kind to me. I was really overwhelmed just thinking about having to get a new car, but they all listened to me, helped me decide what car I might want, and in the end, Martin called me to help me get the exact car I wanted. Omar and Adriana helped me get the color and interior I liked- and it was all because they really truly listened to what I was saying I liked. This experience didn't feel like I was being sold a car, it felt like I had friends helping me go car shopping. They made my experience stress free and fun; .I LOVE my new car. NONE of my past car purchase experiences have ever been like this. At Toyota Carlsbad I felt listened to and respected. Thank you!

Judith

Jun 28, 2015

Alonzo really helped me by asking key questions to make sure I choose a car that I would not regret buying. While looking at cars he pointed out comfort of this car vs that car, is it something I will enjoy driving or just a car to go from point A to point B. Excellent guide to buying a car!!! And as a bonus he helped me stay within my comfort payment!. Final paperwork was a breeze. Any questions I had were answered and he made me feel comfortable and made sure I was worry free. I left with a new car and very satisfied with everyone who helped me from sales to final paperwork to the people who cleaned my new car!

Owensli

Jun 27, 2015

Max and his boss were really exceptional in their performance. They got me exactly what I wanted in a vehicle. The answers that they provided for my concerns we're sincere and eased many of concerns. They treated me like the extremely loyal Toyota customer that I am. Max was professional, knowledgeable, courteous, and he made me comfortable with this decision. I was surprised, but the price and finance rate we're extremely beneficial. It reflected my long standing relationship with this dealership and Toyota as a brand. It was expected, it was given, and it is appreciated. I would always recommend buying a Toyota from this dealership because of its superior staff in various departments. Finally, let me add that the customer at this dealership exceeds the customer service that most industries provide

rodolfo92028

Jun 26, 2015

Jose Sanchez give us one of the best customer service I had. Excellent person, Excellent employee.I recommend Toyota of Carlsbad , great service, great people

Mhardwick

Mar 24, 2015

My experience with Toyota Carlsbad has been nothing but good, every employee I've dealt with has been friendly, competent, and helpful. Every time I have had my vehicle serviced, it has been simple and efficient. I am also in the customer service industry and it takes a lot for me to be impressed by the level of customer care, so I feel it's important to give credit where credit is due! Thank you!

KathyVC

Feb 19, 2015

I will forever be grateful to everyone we dealt with at Toyota of Carlsbad for their compassion and doing the unthinkable to help my son and my family when we were in a very unfortunate situation. I would actually call their actions unheard-of or a down right miracle. My son totaled his car on January 24, 2014. Fortunately everyone but 1 person was wearing their seat belt, no alcohol or drugs were involved and the person without a seat belt just got a cut to the top of her head. His Corolla that was lost was not paid for so he had less funding to purchase a car than one would hope. We all felt under pressure to find a replacement as my husband works full time. I have a business I run and my son is a reserve for the military, works full time and is a student. Out of desperation he saw a car advertised by Toyota of Carlsbad that just about fit his budget. He and I looked at the car, bought the car and brought it home. After lots of tears and emotions we concluded we just couldn't keep the car. We purchased an extended warranty, which put him in the position of having to borrow money from his dad and me. Well, I made the dreaded phone call to Toyota of Carlsbad. I left a message for the manager and after several hours of not hearing back, I called the used car sales manager. I explained the situation as best I could and tried my best not to get emotional. He said he would get back with me and shortly thereafter I received a call from the Manager, who I believe was on his way home. I explained our situation and what we had been through and was told they would get back to me. Almost immediately, the used car manager called me and asked me if I could get the car back that night. I said absolutely and we drove back to the dealership. I sat in the waiting room going through the paperwork we had signed and started adding up the fees I would owe for re-stocking and generally taking up hours of their time during the purchase. We were then called to the finance person's office. THEY TOOK THE CAR BACK AND DIDN'T CHARGE US 1 CENT!!!!! I have never in my life heard of this happening before. They were so kind and opened their hearts to our situation and helped us out like I have never been helped before. I had never dealt with Toyota of Carlsbad before but all I can say to anyone out there is they are the most honest, compassionate and the most caring Dealership anywhere!!!! I would highly recommend them to anybody and will forever be grateful for their kindness when it was needed the most!!! You cannot go wrong by purchasing a vehicle from them! TOYOTA OF CARLSBAD YOU OUTSHINE THEM ALL!!!!!! Thank you!

Enderton

Jan 26, 2015

Mo at Toyota Carlsbad is by far the best car salesman we've ever worked with. He's sold me 2 cars and my family and I won't go anywhere else. Highly recommend him & Toyota Carlsbad!

Beware

Oct 22, 2014

No Loaner Cars No Free Shuttle No Free Car Wash No Free Cookies, Only to Purchase No Warranty Work Yes to Sell You Overpriced Services and Products Yes to a Terrible Experience Waste of Time Go Elsewhere !!!!

rosi

Oct 17, 2014

EXCELLENT CUSTOMER SERVICE/SALES EXPERIENCE. WENT ABOVE AND BEYOND TO COMPLETE TRANSACTION AND PROVIDE GOOD PRICE. GOOD COMMUNICATION BETWEEN SALES AND FINANCE WHICH HELPED FOR A SMOOTH TRANSACTION

petenan1946

Jun 22, 2014

I and my wife have bought two autos from Alex Ordonez, the most recent a 2014 Venza Limited, and we also use Toyota of Carlsbad's service department. We've been extremely pleased with Alex's product knowledge and professionalism, and while everyone typically hates the process of buying a car, Alex makes it easy because he has such comprehensive knowledgeable of the vehicles, standard and optional equipment, etc., as well as the financing options. No hassle, no pressure - a very easy process. We wouldn't hesitate to buy another car from Alex nor would we hesitate to recommend him to any of our close friends. Thanks!

laurenbishop

May 30, 2014

I bought my new Toyota Highlander at the end of December. I waited to review this dealership because I wanted to be fair and hopefully my attitude towards them changed. It has not. First, for the last 2 years, my 2008 Highlander Hybrid limited had been having problems with the gas tank (won't fill up) then the braking system was malfunctioning. After numerous attempts to repair & thousands of dollars spent, the vehicle still wasn't repaired. Refunds were not issued in hopes to "eventually" figure out the problems & repair them. The braking system went out on a weekend evening, leaving me & my children stranded. We had the vehicle towed to Carlsbad. I requested the Sales Team & Services department work together because of all of the problems I had over the last 2 years. They did not accommodate. They knew "they had me" because my vehicle was in the shop. It was not worth repairing. The sales team wouldn't budge in price; I had to show them vehicles at Mossy to get them to budge. Moreover, once we had finally made a deal, I requested new car mats to be included, that was denied, and they wanted $200 for my old car mats. They ended up reducing the value of my car because I refused to pay for more all weather mats, a cargo net and my surf racks (that I already owned!). When I was transferring my 6 year old car mats over to my brand new Highlander, I requested my old car mats be sprayed off. The salesman looked at me like I was crazy-why should I even have to ask to have dirty old all weather car mats sprayed off before I put them in a brand new $37,000 vehicle? I was shocked that I would even have to ask this! I had to threaten to walk away from the entire deal, have my car towed elsewhere (Mossy) just to have clean car mats. They finally sprayed off my mats. Since purchasing my vehicle, I have been working with Mossy, and they have given me excellent customer service. They have taken excellent care of my vehicle. I regret not towing my vehicle & just working w/Mossy. Lesson learned.

2008Prius92024

Feb 24, 2014

By far the best car buying experience I've ever had. Very genuine, not at all pushy or salesy -- listened to my needs and was very helpful. I would recommend and revisit without question.

wodrx83

Feb 16, 2014

I had an interesting experience. I live in the area so I thought it would make sense to go local and see what Toyota Carlsbad could do reference a new car purchase. I used to work with a salesman at Carlsbad who always cut out the bull and got down to business and sell a car at the best price out there. My wife, two children, and I went to Toyota Carlsbad about (3) hours prior to closing to attempt to purchase our vehicle. When we got there I had an appt. with Alex Ordonez. He was friendly upon greeting but that was about it. Has anyone ever got the feeling that they are a thorn in someones side? Well this is how 98% of the contact went. We felt like we were a huge burden to Mr. Ordonez and that we were wasting his time. Rolling eyes and heavy breathing sighs indicated to us that his goal was to get us out of his office and off the lot as quick as possible on his clock (keeping in mind the store closed in 2-3 hours). In the end, we both felt like we were a waste of his time and efforts. We felt like we were a burden to him. We also felt that he did not have any real interest in providing us with answers to our simple questions and that it was a chore to drive around the block in two different vehicles for a test drive. Making a car purchase is somewhat of a big decision for a family who is about to spend 20-30k on a new vehicle.My suggestion: show additional respect and care for your customers and show interest / enthusiasm. What did I do? Well, I went right back to Kevin Edgett at Toyota of Escondido and purchased a new vehicle in 2 hours the next eve. He not only offered me and BEAT Toyota Carlsbad, but he cut to the chase and gave me the real price for add-ons such as leather seating, etc. He doesn't bull, loves his job, and it shows. In the end, I left with a better deal, supreme service, and appreciation as a returned customer.My family and I won't be visiting Toyota Carlsbad anymore due to this experience most likely. Being a fleet manager, I would expect Mr. Ordonez to show more of a representation of the dealership. I warn those who go there and to avoid the vulture sales atmosphere. Show some respect

Sallycallie

Jan 24, 2014

Would like to express the great customer service I received Alex Ordonez helped me with my overall concerns about buying certified used and worked with what I was looking for in a vehicle I would highly recommend this dealership and sales mgr.

TundySS

Sep 16, 2013

Living in the OC near the LA county border, Carlsbad seemed a bit distant but the drive was worth it !! Marcos Thomas was a busy man that day but still kept in contact both phone/email. Decided to go last minute instead of two days later on a Sat and Marcos ended up staying late to make sure I was taken care of. We had a good night and a pretty fast deal ..Italian Nicole was upfront and honest in the Finance dept. which I appreciate and will go back to her for any 'extras' I might need down the road.Ended up in a 2014 Platinum Crewmax Tundra which had just came out and was delivered from plant only a couple days before I got it so Marcos and I were both excited to see it, even Nicole came out to take a look at it. Special thanks to Marcos for pairing the phone with the truck, as I probably still would be without using this cool feature. He also got me the window sticker when the truck went to prep and follow up calls and emails. Marcos is a great guy and Carlsbad was the most friendly dealer I've experienced so far.A+Will buy from here again I'm sure.

newcartoday

Sep 15, 2013

So professional, so customer-service oriented. I've been in the market for a new car for a while and I took my time making a decision. I solicited numerous internet quotes and Carlsbad was least expensive by a couple hundred dollars. The only issue was, Carlsbad is a bit of a hike from my home. So I went to a number of closer dealerships to see if they would match his quote. Nope, they wouldn't. Although they were happy to waste my time by pretending they were interested in matching the quote and then explaining to me how they were still giving me a great deal even though that made no logical sense because they weren't matching the best (Carlsbad's) deal. Anyway, perhaps more importantly or just as importantly, none of the others came anywhere close to being as professional or customer-service oriented. It was worth every moment of the round-trip from here to Carlsbad to get the car. Jonathan Casselman was the internet sales person with whom I dealt and he is professional, friendly, and knowledgeable. In the week before I went down to Carlsbad, Jonathan was responsive both via email and by phone. He was straightforward with me about what the out-the-door price would be and how the sale would go. I told him I would be at the dealership at a certain time and, when my husband and I arrived, he was walking towards us to greet us (assuming we were us because he knew when we were coming, I guess!). This was so different from my frustrating experience at other dealerships where I would deal with someone on the phone who was nowhere to be found when I actually took the time away from work or family to go to the dealership, even though I had told them I was on my way! Also, Mandy the finance person at Carlsbad was fantastic. She explained all of the paperwork and the monthly payments clearly, and was very low-key about the "extras." She explained the paint and interior protection and all that stuff in a knowledgeable, professional way and did not pressure us when we declined all of it. The whole experience with Carlsbad Toyota left me feeling great about the transaction and my new car. I got a great price for a car I am excited about; they had exactly the color combination I wanted, and I was treated respectfully. A positive, successful experience. I am so glad that I went to Carlsbad Toyota and had the good fortune to have been matched up Jonathan Cassleman.

Elanora

Aug 26, 2013

These guys were terrific. Jonathan followed up after my first visit, and was a great communicator. We did 2 Prius test drives at separate times, and he answered all of my questions and concerns. He really knew the car inside and out, and even helped us pair our phones to it after the sale. We noticed an imperfection on the back windshield as we were doing the final walk-around, and the dealership repaired it right away. I highly recommend this dealership and Jonathan.

Sambinksey

Aug 8, 2013

No haggle best deal in town. Highly recommended if you want a great deal. I showed up with the email with their internet price and 2 hrs later I was driving out with a fantastic new Toyota. Highly recommended dealership. Best experience buying a car to date.

trenta51

Aug 2, 2013

Wow! Excellent! Excellent!Wow! Excellent! Excellent! I had a great experience purchasing a new Tacamo from Duff Joy at Carlsbad Toyota. He took pride to satisfy his customer. The process only took less than two hours. I was in and out with my dream truck. My previousl buy lasted forever (4 hours) not to mention the financing process. Thank you, Duff for his expectional customer service. Duff is the guy who I would recommend to deal with. Also Lou Maldonado from the finance department was thorough, efficient, and quick. A+ rating!

RyanPrius

Jul 24, 2013

We were in the market for a new car. We are previous Prius owners and wanted to buy another. We had decided on a Prius Plug-In from a previous visit to Toyota Carlsbad. We had CostCo, USAA and AAA buying services to work with. Although Toyota Carlsbad did not work with USAA, Duff Joy, the Fleet Sales Manager was willing to match the price quoted from another dealership. The approved dealership did not have the color we wanted and would have charged us an additional $400 for the trade fee. Toyota Carlsbad did have the color (we saw it a few days earlier) and we were able to work everything out on the phone before we went down to buy the car. Duff was very easy to work with and I really appreciated the ability to get everything arranged over the phone without the "games" played by making us come down to the dealership and work through the process. The paperwork was fairly easy although we had to wait a while to see the Finance folks because they were really busy doing other deals. The dealership has been very responsive getting some additional items scheduled to be done and Duff has responded to our emails promptly. All in all a good experience for us. I have worked with Mossy Toyota in the past but had a poor experience there and probably won't buy there again. I use their service department though, it is closer to our home. Thanks to Duff and Toyota of Carlsbad.

JeannineD

Jul 12, 2013

I had a wonderful experience. I usually hate buying cars because of all the pressure to accept a deal your not comfortable with or to have perfect credit. This dealership was very... very different. Alex was such a calm , kind and caring individual. He worked out the majority of my deal while I was at home recouping from surgery. And I'm sure it wasn't easy with my bad credit. Another thing is I wasn't made to feel lesser because of my credit score. I was able to buy my car with dignity and no pressure to accept something I didn't want. I love my corolla and feel confident in my purchase. The woman in finance, who's name escapes me (lovely blonde), was also super positive and sweet. Informed me of al of my choices without pressuring me to add on to my costs. Thank you so much guys!!! I will refer any who need a car to you from now on.

dizneyfreek

Jun 26, 2013

We drive from Oceanside up to Tustin Toyota (Orange Country) because Carlsbad doesn't stand behind their work and their service is horrible! We highly recommend Tustin. We feel like valuable customers there. At Carlsbad, we are worthless & they don't care! AVOID CARLSBAD TOYOTA!

TacomaDave

Jun 24, 2013

I recently purchased a new 2013 Toyota Tacoma from Toyota Carlsbad. My purchasing experience with the sales staff was very frustrating. I was handed over to 4 different salesmen including the Sales Manager. Each time I was introduced to a new salesmen I would have to start the negotiation process over, eventually all of the extra features I had worked into the previous deals were lost.Overall I would rate my experience as poor, I will not recommend purchasing a vehicle from Toyota Carlsbad. There are several other Toyota dealers to choose from throughout San Diego County.

plee5

Jun 19, 2013

It was one of the most exciting days of my life when I drove away in my 2010 Toyota RAV4 Limited!! I felt like a queen (without a chauffeur). Zachary took great care of me from the moment I met him. I came back 3 times total because I couldn't decide. He was very patient and never gave up on me. Then on to Finance with Aaron, who walked me through everything without a hitch. Everyone I met at Toyota Carlsbad was very friendly and not pushy. I had visited 4 other Dealerships on my car search and this one was my favorite, people wise and car wise.Paulette Lee6/18/13

prisila

Jun 16, 2013

i was really happy....it was an amazing experience....will recomend it to family n friends...happy with my 2014 scion tc thank you guys for everything

Sonyagaie

Jun 11, 2013

I had a wonderful experience at Toyota Carlsbad. I wanted a Toyota Camry XLE.I knew what I wanted to pay for a lease and a great Salesman Jonathan Casselman helped me reach my goal. Thanks Toyota Carlsbad.

stribo

Jun 6, 2013

I was shopping for a 2013 Toyota Tacoma 4x4 and was told through USAA pricing that the dealership would honor the pricing. Made an apointment with Lisa and told her exactly what I wanted. She gave me her word she had the truck, color and features I was looking for. I was coming from south of her location through heavy traffic with my family. When we arrived she pulled up a truck that was not what I wanted and then pushed me off to a sales manager who's personality was of a rock. Insead of fixing things he told me to go look someplace else. Great sales technique!! I think it back fired on him. Little did they know I was ready to buy that night if they had been up front and honest. I took my business to Toyota of Poway where I got what I was looking for. Shame on you guys...money in hand and you blew it. Thats 3 hours of my family's life we won't get back.

JOANIE51

Jun 5, 2013

My overall experience was excellent...good price quoted better than other Toyota Dealerships. Alex Ordonez, Fleet Manager and Mandi Grudek, Finance Manager were very friendly and handled my purchase with ease. I left a very happy customer.

eklan

May 29, 2013

It was a good car buying experience, no pressure or pushy salesmen. I contacted the internet sales department at Toyota Carlsbad and they quickly responded with a price quote. After comparing the price quote received from other dealers and sales places (like Costco) Toyota Carlsbad had the best price. So I went to see them the next day. I was greeted by Alex Ordonez and he went through all the required papeerwork with me at the price that was quoted to me. No surprises or extra added fees or costs. It was a good experience and would definitely go back there for my next car.

fpaynter

May 25, 2013

The dealership was willing to sell me the vehicle I wanted for a price within a few hundred dollars of what I had hoped to pay. They honored a mail offer for a $100 gas card upon trade-in of a Matrix even though I had already closed my deal with them. The finance department understood the rates I could get from my credit union and they underbid the credit union for my loan business. All-in-all the dealership made it easy to do business, they didn't waste my time, and they respected me as a returning Toyota customer.

Richard

May 23, 2013

Yes Toyota of Carlsbad is the relax friendly place just like you jear on the Radio. We have two Toyota's and a Lexus that we bring to them on a regular basis. They treat you like Royalty and always with a smile. We have been going to them for over 20 years and we even brings my son"s car to them from LA because of their fantastic service. We also find that theikr prices are very fair for the excellent work they do. Also our service reps always are helpful giving any discounts that apply on our visits. Most of tyhe time I wait for my car in their beautiful longe and enjoy a Starbucks Cofee and a pastry which nis supplied by Toyota of Carlsbad at no charge, along with a copy of the local newspaper. Or just bring you I Pad or laptop for they also have free Wfi. Finally when my car is going to be tied up for several hours, they also have a shuttle service and their drivers are very friendly as well. No I don't work for them or have stock in Toyota. Just so happy to find a place that put's my mind at ease with the repairs of all our vehicles which is very important to me.

egustine

May 21, 2013

By far the easiest, best and enjoyable, yes enjoyable, car buying experience we have ever had!Everyone that we dealt with was professional and helpful. Never pushy or over selling as experienced in other dealerships.Duff, his assistant, adminisration and finance were very helpful and informative.Toyota Carlsbad is top notch and I would highly recommend them for your next car or truck purchase!

profcah

May 19, 2013

We (our family) have bought a number of cars from Toyota Carlsbad and have done so for a very important reason: they treat us like family. Prior to coming to Toyota Carlsbad we had bought other car brands from other dealers and always felt like we were being set up: shuffled through the sales experience like cattle. At Toyota Carlsbad I actually felt like they WANTED our business and that they WANTED us to be a return customer. When I purchase something major like a car I want the people selling it to me to realize that this is a major decision involving a lot of hard-earned money and that is not something I entered into lightly. Not all car dealers understand this; Toyota Carlsbad gets it. Duff and David took us through the process of getting the car and outfitting just as we wanted and did so with absolute professionalism without losing the "friendliness factor". We were not rushed and were constantly asked if there was anything else that could be done. The part of buying a car I hate the most is the financial/loan part; Rick took us through the financials with great care, speed, and honesty and made it a pleasant experience.On top of everything, our Toyota's have been the most reliable cars we have ever owned. Well-made and engineered with the driver and passengers in mind you cannot go wrong. Getting to buy it from Toyota Carlsbad is a bonus on top of this.I would recommend that anyone looking to buy a car (new or used; we have done both) give Toyota Carlsbad a look; buy once and you won't go anywhere else!

jandalex

May 18, 2013

I was in need of a new vehicle and knew I wanted a Toyota 4 door truck. I had a maximum payment budget and did not want to settle for anything else. Shaun Wright walked me through the used Toyota lot and found a beautiful truck, we could not make the payments match my budget. He then walked me over to the NEW Toyota lot and we found the exact truck I wanted but was almost sure I could not afford it...it was BRAND NEW AND GORGEOUS! He worked with his manager Mr. Boone and Mandi Grudek the finance manager and came up with a perfect plan that WORKED for me. I drove off the lot that day with my gorgeous NEW Toyota...the exact one I wanted and could afford! Thank you Shaun, Mr. Boone and Mandi for above and beyond friendliness and customer service! I love my experience and my truck!Sincerely,Janda Alexander

redavis

May 17, 2013

Without a doubt the best auto buying experience I've had in a long time...was not planning on buying a car that day but Alex made it so "hassle free" and worked with me to get to the financing I needed so quickly that I drove off the lot with a new 2013 Camry LE within a couple of hours...also Omar (fleet assistant) and Nicole (finance dept.) were super friendly and made the follow up to the actual sale go smoothly...would definitely recommend this dealership and will return for my next vehicle in 4-5 years.

ksklinger

May 16, 2013

Shaun was a very honest and pleasant salesman. I felt taken care of every step of the way. He went the extra mile to make me feel great about buying here. Thanks Shaun for a great experience!

rchaffoo

Apr 24, 2013

First class experience!! I have dealt with Toyota Carlsbad for past 10 years for one reason- excellence. This is the best overall experience I have ever had with ANY type of car dealership. This experience is consistent year after year and involves everyone from management to finance. Relaxed, friendly, professional, caring, personable. You do NOT feel like this is a car dealership except for the knowledgeable staff. If you are looking for a great car like Toyota this is it!! I would not even consider going anywhere else! Don't waste your time going elsewhere.

TroyB760

Apr 20, 2013

After previously owning a Toyota for 13 years it was time for an upgrade and a new addition to meet the new needs of my wife and myself. I dreaded the car dealership experience, like the ones at other dealerships preceding, thankfully this was not the case. The Toyota Carlsbad team was very friendly, professional, passive and exceeded our expectations which made this a easy and enjoyable experience. I am very thankful that I set foot on the Carlsbad Toyota lot , cause this was top notch professional customer service. Thank you Duff Joy, Elma Alfaraj and the rest of the Toyota of Carlsbad team.

bbbnaeve

Apr 15, 2013

I am very excited to write this review. I had gone to Toyota of Carlsbad for my original car, a Corolla and was so happy with the honest service I received. So, this time I expected nothing less and got it! We went in looking for a bigger car (baby on the way!) and found the Rav4 and fell in love. Omar helped us with the selection (couldn't be happier with the model we chose - XLE AWD) and was very realistic with us about pricing and what to expect. We are so in love with this car and have already enjoyed a nice road trip in it! It is so efficient and is just all around a great family car -- very pleased!Aaron was our financial advisor and went over all the aspects of payment, etc. and helped us with our GAP insurance. He was very pleasant to work with and again, was very honest and straight forward.Overall, we had an amazing experience and will definitely be going to Toyota for any of our future needs.Thank you so much!

todaroj

Apr 15, 2013

Duff was fantastic to work with. We got a great price on our trade in, a great price on our new Prius, and overall a very positive experience. Duff was friendly, efficient, and extremely helpful and patient with our questions. He went out of his way to make sure we were satisfied with our purchase and comfortable during our time at the dealership. We had actually gone to a different dealership earlier in the day but were so dissatisfied with the customer service that we started looking elsewhere. I am so happy we decided to drive down to Carlsbad because it was like night and day!Mandy was also great to work with - incredibly friendly, helpful, and knowledgable.

walsh1234

Apr 15, 2013

Without a doubt Lisa Bruzzi and her team never led me in the wrong direction. Price was not matched at any other dealer in the area and the vehicle was produced as agreed. No pressure sales and always an option without the extra cost. All this and the understanding its a Toyota that will last far beyond the competition. I will consider purchasing another in the near future.Respectfully,Steven E Walsh

newprius2013

Mar 25, 2013

Mr. Joy is a valuable asset to the Toyota dealership. After very negative experiences with other Toyotal dealers, I had serious reservation about giving any additional business to Toyota. Meeting and dealing with Mr. Joy, his professionalism tempered my harsh feelings for Toyota. Mr. Joy is honest, no-nonsense and an excellent representative for the Toyota dealership. He discussed in depth several car choices and did not try to sell me something I did not want and that is why you got my business. Toyota certainly needs more people like Mr. Joy that will translate to more sales and repeat-customers.Lisa L. Malone 323 707-9544 e-mail: rmpropsatsbcglobal.net

kfelker

Mar 19, 2013

I visited multiple dealerships when shopping for a new car, and Omar Curry at Toyota Carlsbad was the best. He was professional, courteous, and answered my questions with clear, direct answers. He did not pressure me in any way to buy from him, or give any kind of a time deadline.

Ccrader

Mar 13, 2013

My boyfriend and I went looking for our dream truck and found it!! Ernan was very professional, nice, knowledgable and experienced in helping us find what we wanted. He went above and beyond! We met Louis in finance, very friendly guy. He was very honest, funny, professional and to the point. I do have to mention that both of these guys are extremely awesome, and hooked us up! Thank you guys again for a great experience :)

adam0928

Mar 5, 2013

My wife and I were curious about purchasing a new Toyota Sienna on March 3, 2013. Alex and Ramon were incredibly helpful and went above and beyond what we were expecting. Everyone we encountered at this dealership was a consummate professional and amazingly friendly. We have purchased a lot of vehicles from dealerships, but this is the best experience we have ever encountered. As long as we are still stationed in southern California, my wife and I will only purchase vehicles from this dealership.

Zadiesp0p

Feb 20, 2013

We have worked with Duff a few times and he has been nothing but professional every time and more than willing to help us out no matter what the problem. To go anywhere else would be crazy and if you put yourself in Duff's hands the experience will be guaranteed to be as painless and stress-free as possible.

Wfroboese

Feb 4, 2013

Both Rick Bilgrien and Duff Joy were true professionals. Very responsive and friendly. They listened to what I was looking for,found me the vehicle and made the buying process very easy from start to finish. I will be calling them next time I am in the market for another Toyota.

schley1

Feb 2, 2013

Having bought 19 cars over 30 years, this was absolutely the easiest and shortest car buying experience I've ever had. Honest, professional, not pushy. I definitely will buy my son a car here when it's time.

rey.reyes.1848

Jan 31, 2013

After 7 years of waiting I finally got my Toyota Tundra. I was help by Lisa De Bruzzi, She was very knowledgeable about this truck. I gave her a list of wants and demands and I drove home with a supe up floor model that had everything I wanted in it. There was a time when I felt like I was going to walk but her persistents to negoitate with her manager got the price I was looking for. I am very happy with my truck and can't wait to do a Vegas trip in it. Thank you very much LisaRey

Claudine24

Jan 10, 2013

The dealership, that's nice place, very friendliness and the sales person is very nice with the customer, and services is awesome, i will recommend this dealer with other friends. Thank u for u help. I'm happy with my new truck

Treycie

Jan 3, 2013

Duff Joy went above and beyond searching for the exact car we were looking for. We were thrilled when we received the phone call saying, "I found it", so stop by this afternoon. We have never owned a Toyota before and happy to say we loved our experience and looking forward to many years with our new Toyota Highlander!

coachaja

Dec 31, 2012

Duff Joy and assitants did an excellant job at making me comfortable with no pressure. They answered all questions and even gave me a drive home to drop of my old car. They were friendly and proffessional. The finance manager also was profession and polite and not pushy. I would recomend anyone to try this dealership frist.

CamryFan

Dec 26, 2012

This is an excellent dealership. We were looking for a Camry in a particular color and were happy to see it listed in their online inventory. Duff Joy was very helpful on the phone -- he got back to us with a great price within ten minutes or so, and when we arrived at the dealership a bit later, he already had the car out front so that we could take it for a test drive. Once we'd confirmed that we were happy with the car, Duff moved the process along very quickly, which we really appreciated. Duff and his colleagues got us out of there, with the car, within 1 - 1 1/2 hour. Very impressive.

ZiadFanari

Dec 12, 2012

Duff was relay helpful helping me to take the decision to buy my new SIENNA 2013 , he was relay fast in the process of finishing the paperwork, great person to work with when buying a car.

CarolinaGarcia

Dec 4, 2012

This was my first new car, right when I got there with my mother Ghassan came out and helped us right away, I did not wait long for someone to help us. Test drive the car fell in love went inside to do paper work, and Ghassan was a friendly funny guy, I was nervous but he made me feel welcome. And when the paper work for payments came by Aaron was a great guy, I felt no pressure from any of them everything went smoothly. I would recommend going there especially with those two.

BobG37

Nov 30, 2012

This is my second purchase from moe Saab he helped me purchase a Camry SE and then I wante to trade it in and he helped me get my g 37 infinity!! Thanks moe ill be back for my next upgrade..

Debmar

Nov 30, 2012

Great service THANKS TO YOU ALL! Very pleased with the level of customer service recieved with all teams involoved in the sale. Thank you keep up the good work!

Havok

Nov 30, 2012

Had an EXCELLENT experience with Alex, and Aaron. They not only found a vehicle for me that another dealership said would be impossible to get, but they get it for me the same day!!

lulu77

Nov 29, 2012

I had a wonderful experience at Toyota of Carlsbad. The sales person that helped me was Moe Saab. He was courteous and friendly. He took the time to explain the features of the car that I was interested in and answered all of my questions in a concise manner. He was patient and most importantly he was not pushy. The process was fast. It was very nice to receive a follow-up call from Moe after the purchase. Moe was honest, geniune and caring. I will definitely re-purchase from this dealership and of course from Moe Saab. Excellent customer service.

Acire22

Nov 25, 2012

Went to Toyota Carlsbad today looking for a used corolla or matrix. Meet Mo Saab and he was the nicest salesman I met and he was very knowledgeable. I will be looking forward to buying a car from Toyota Carlsbad and only from Mo Saab!

adamg27

Nov 24, 2012

We just purchased a 2011 Toyota Corolla, and had the best buying experience working with Moe Saab. This is our 2nd purchase from Toyota Carlsbad; both times we have been given exceptional service by Moe Saab. Moe is friendly, honest and truly cares about your needs when purchasing a vehicle. He has made our buying experience nothing but great. Next time we are ready to purchase a vehicle, we would not go anywhere else but to Toyota Carlsbad & to Moe. Highly recommend it! Ask for Moe. Happy buyers!

carlosarriaga

Nov 20, 2012

i had a great experience at toyota carlsbad. i have referred many of my friends and moe saab has been great. i recommend this dealership to everyone!!

Rhonda M.

Nov 16, 2012

Overall great experience! The workers were absolutely helpful and had no doubt i can get the car i wanted. So, I ended up getting the car i wanted, I definately recommend purchasing a car from here.

jmcilwee

Nov 15, 2012

Alex, Duff, and their staff are very professional, and gave me a great deal on a new Toyota, not to mention a very generous trade-in on my old Toyota. I was treated with courtesy and respect, and they were responsive and trustworthy in all their dealings with me. I recommend them highly.

freakygump

Nov 14, 2012

Went to several dealerships and the sales people were pushy and anoying. I Went to the Carlsbad location due to a friends recomendation and what a difference. The salesman Moe Saab was very helpful and not pushy. I had my 2 young boys which was a challange but Mr. Saab was able to give me the deal I wanted in a timely manner. I love my Highlander and I will be back when my wife is ready for another car.

monica-08

Nov 12, 2012

Went in to see about a possible deal for a trade-in, ending up walking out with a brand new 2013 Corolla S. The car is amazing, and all the help from picking the car out of the lot, financing, and syncing my blue tooth was phenomenal. The staff was all very friendly, everyone was helpful and seemed genuinely excited to see me get a new car.

matt.sundstedt

Nov 9, 2012

Buying a car from Lisa was the best experience I've had at a dealership. I would recommend Lisa Debruzzi from Toyota Carlsbad for your next car buying purchase!

skwilcox

Nov 7, 2012

Alex was fabulous. Very courteous, informative and no hype or pressure. The experience very pleasant and I got the car I wanted and am very happy. Everyone at the dealership was great. Alma is the finance office was wonderful also.

hg0902

Oct 23, 2012

My husband and I have been casually looking for a new car. We have been to several dealerships and were getting frustrated with the pushy sales people. My husband initialy stopped by Toyota Carlsbad just to look and was greeted by Lisa. She was very friendly and helpful. Most of all, she wasn't pushy. Lisa listened to exactly what he said we were looking to do (trade in for a Camry and knew our price range), and she pointed him in the right direction. After he found a few cars, I met him at the dealership and the sale began. Lisa was so helpful in explaining the price and terms. We then went to Nicki in the Finance Department to seal the deal. She was so friendly and helpful.. Nicki took the time to explain all the different options we could add and answered all of our questions when we were confused. We left very excited about the new car. We loved the experience so much, we went back three days later and traded in our other car for another Camry. We worked with Lisa again and then Lou in finance. Again, the experience was nothing less than fantastic. We have been and will continue to refer our friends and family to Lisa at Toyota Carlsbad.

vajuarez0193

Oct 20, 2012

My family and I bought a 2012 Camry in October 2012 and the experience was more pleasant than we thought. We were greeted within minutes of arriving. Martin (make sure you ask for him or his assistant, Arianna) was very professional throughout his sales pitch. Never pushy or bossy, I had all my questions answered in a way that didn't make me feel like an idiot. I got a reasonable value for my trade-in and they were generous enough to bring my three different colors of Camry's. Would definetly recommend them to my friends and family that are in the market for a Toyota.

dpjd

Oct 13, 2012

we have been doing business with toyota of carlsbad for ten years now and have always had the best of service. we have been working with Duff Joy on all our purchases.He is great knows what we want and makes the buying process so easy and such a great experience.The dealership is excellent when buying a car from the salesman to the finance department to the service center always friendly always helpful. when ever anyone ask we always recomend toyota of carlsbad,we wouldn't go anywhere else.

mkwast

Sep 29, 2012

This dealer is great. The transaction was very quick, financing was a breeze, and my salesman (Doug S) was a great guy; he didn't pressure me or try selling me things I didn't want. Overall this purchase was a pleasure, which typically isn't what's expected when buying from a dealer.

kikofan

Sep 17, 2012

Jessica Morales was very pacient and helpful in initial training my mother to the new Prius C, making her feel that she can handle the car. My mother felt very satisfied with her service since she is almost 80 years old and her english is limited. Jessica handled professionally the transation process with me, the car was clean and the color required by my Mom. She answered promptly my questions afterward when I called regarding the operation of the Prius C. Great experience !!!

gthomsen

Sep 15, 2012

Toyota Carlsbad is a convenient location, the staff is very service oriented and friendly and efficient, I have nothing but good things to say about my experience there.

Allie901

Aug 29, 2012

The dealership was good what I didn't like was the sales guy he was bad mouthing my trade in and letting us know how much trouble it was going to be to try and resell the car he was trying to give us the least possible amount for the car. He also said that the car we wanted to purchase they had ran out of.

mayogold

Aug 29, 2012

Al Vargas has always done an outstanding job representing Toyota Carlsbad.He has our compete trust and confidence. We are sure anyone we refer him to will be treated with the same professionalism and reliability as Al has displayed to us in the past.He is a credit to the Toyota Brand and the Dealership!Mickey and Marilyn Gold

riggfamliy

Aug 29, 2012

I took my car in to have the breaks checked. Service was wonderful and everyone was very friendly. They were able to complete repairs faster than originally estimated. Our shuttle driver was very personable as well.

JulietteSeer

Aug 15, 2012

In addition to being very helpful and very friendly, we felt that Martin, Adrianna, and Nicole acted with integrity and sincerity. We felt very comfortable working with them and were so happy that our usual monthly car payment would be less than normal! Of course, we opted for additional financing options as they were good choices under the guidance of Nicole. We will be recommending Toyota Carlsbad, and especially Martin and Adrianna, to our friends and will be returning when we are ready for another purchase. By the way, this was the first brand new car we have ever owned :)

jack.bell.123276

Aug 14, 2012

bought a used 2011 corolla, and got screwed on my interest rate cause i had "bad credit." and had a crappy-ish trade in that they didn't want to pay me for. I wish I would have kept my trade, and shopped around more, I had lower payments, and lower interest. but they did knock 2000 off the corolla, and then it stayed at the same price it was before! Oh and there was a little bit of body damage on the bottom of the bumper that no one told me about or even mentioned. the sales guy was not very knowledgeable, and treated me and my fiance like crap! and it was an all day affair. please do yourself a favor and go somewhere else, they did Toyota a bad deed on that, cause now i think that most dealers are going to do what they did. I forgot to mention that they didn't change the oil on the car so the service light came on 2 weeks after I bought it. took it in for service, forgot I had a craftsman tool set in it, and it walked away. please don't go to these guys.

bestelle

Aug 13, 2012

Anthony Urias and Michael Boone were great! Anthony answered all our questions and was friendly and not rushed whatsoever. Michael was like a friend. They were honest, straightforward and obviously wanted to meet our needs. Very pleasant Car shopping experience.

ankababic

Aug 11, 2012

Tom and Henry worked together to minimize time spent. Delivered as promised in all aspects. We love our new car and even more the sales people we worked with. They didn't waist our time, listened to what we wanted and completed sales and delivery in record time.Thanks Tom and Henry

FWLee

Aug 5, 2012

I had an excellent experience at Toyota Carlsbad. As a first time car buyer (yes, I have never owed a car in nearly 19 years), I was looking for a specific model, 2011 Ford Fusion Sport. Using Pentagon Federal Credit Union's Buyer Program, it searched and found that Toyota Carlsbad had the exact model, color and features that I was looking for in my first car. Ironic that it was a Toyota dealership with its rival sitting in its lot. Within 24 hours, Ernan Northrup, salesperson, had contacted me through email to setup an appointment. There were other dealers (I searched in Oakland, North Hollywood and Hawthorn) and vehicles that peaked my interested, but I ran into the horror stories I have heard about regarding car dealerships and salespeople. However, my experience with Ernan was opposite of the horror stories. He was honest, professional, not pushy, and a laidback persona (must be s San Diego thing) that allowed me to enjoy my Ford Fusion Sport. After the test drive and discussion, I was sold on the Fusion Sport and purchased it right there on the spot. Also, Ernan went the extra mile in the following areas: (1) helped me get a better car insurance rate; (2) put additional gas in the tank; (3) helped me drop off the rental car I arrived at the dealership with at a nearby Hertz rental car. Ernan provided me with the care and experience that I appreciate when shopping. Even though I purchased a Ford rather than a Toyota, Ernan was indifferent to the purchase and conducted himself with integrity, courtesy, helpful and professionalism that is lacking in today's American society. Also, Michael Hazlehurst, Finance Manager, was excellent in walking me through the paperwork related to my car purchase. He was professional and courtesy in dealing with me and questions. Even though my financing was through my credit union and not in-house, he provided me with the same kind of service. Thanks again for the experience.

blondekat8

Aug 3, 2012

This is the fourth car that my mom and I have leased from Duff Joy at Toyota Carlsbad. He is a magician literally working out deals for our specific situations that we have brought to him over the years in helping us get into a new lease. No one else, there at Toyota Carlsbad or any dealer anywhere, could have given us both exceptional customer service as well as the exceptional deals that we continue to enjoy when working with Duff. Since meeting him three years ago, I have no intention of thinking about, let alone going to anywhere else or to anyone else for my leasing a car experience. He is that good! Where others disappoint, Duff delivers.

awinicki

Jul 29, 2012

Very pleasant experience, great price and friendly dealership. The salesman was very knowledgeable about the car, took me for a test drive and after the purchase, made sure that I understood everything about it.

jldenney

Jul 18, 2012

The sales people in this dealership are friendly, low key, no pressure and are totally attentive to the customer's needs. Bottom line, I got the vehicle that I was looking for at a great price after visiting at least a dozen dealerships throughout southern California. These folks truly have their act together.

cj2265

Jul 16, 2012

I researched for a week or two before going in..I recieved a couple of very nice,informative emails from Omar Curry. I went in asked to test drive, was in the car and driving it in 10 minutes ( loved it).. Omar answered all my questions.. Was professional but personable...didnt rush or push me.I was completely floored when they came back with a lower interest rate than I came in with.. THANK YOU ILL TAKE IT!!!! I love my car, Love my experience and will recommend Toyota of Carlsbad to everyone! Carolena

prius2005

Jul 15, 2012

I go here for all my cars maintenance issues and enjoy the experience every time. The staff is efficient and friendly. This place has you the work estimate in > 5 mins after pulling in. The waiting area makes you feel at home with free starbucks brand coffee and wifi. The prices are reasonable for what they provide. I would recommend this dealership to whomever owns a Toyota.

steveosborn

Jul 11, 2012

Henry test-drove several vehicles with us, answered all our questions without hesitation or "spin," and was most helpful throughout the process of this purchase. I would send any of my friends or family to him without hesitation whenever they are in the market for a new vehicle. Thanks for a terrific purchase experience!

AlexandraAllen

Jun 25, 2012

We can barely express our sincere appreciation in all that Lisa De Bruzzi did for us recently (6-23-12) from our experience at Toyota Carlsbad. We are both absolutely overwhelmed with excitment. We went in to trade my 2003 Mercedes (our only car)in for a Rav 4 :)...I had been wanting one for my 3 grandchildren, shopping and of course our large furry dog Sedona. We never imagined that Lisa would help make it possible that John would also beable to get the Tacoma truck he so longed for for his work...I truly believe prayers and dreams do come true!Lisa's devotion to the company and her clients is a special gift, not to mention her enthusiasm and personality! It was such a pleasure to work with her, and we will definitely be referring our friends and family to Lisa De Bruzzi and Toyota Carlsbad!In addition our experience with the finance department was just has friendly and comfortable. We truly felt like family from the moment we walked onto the lot, till we drove away in our cars.Thank you Lisa & Toyota Carlsbad!

lauriejones

Apr 24, 2012

I met with my initial salesperson for several hours, not making progress and finally asked for my keys back, I was finished, there would be no deal. Scott Busby entered the picture, he had sold my daughter a car the day before and her experience had been great. He came in with a smile, I'm sure trying to save the deal, but willing to negotiate. His attitude towards a difficult process was professional,calm and,yes, he did save the deal. My initial salesperson would not even present offers, her answer was a flat NO. Scott told us if you don't ask, you can't possibly get. My daughter and I left Carlsbad Toyota with 2 Prius', feeling good about the deals we had struck.

alliejones245

Apr 22, 2012

First, let me say I ended up in Carlsbad after a terrible experience at Irvine Power Toyota. I went there with the thinking that it was close by, and also thinking that all Toyoto dealerships were the same. Not so. After four hours at Irvine, the manager didn't think I was a serious buyer, so he would not get the car on to the lot that I wanted Prius C1(it was in storage)without me signing buying paperwork! Umm what?! Sign to buy a car I have never seen or driven?? I was so insulted, and in a hurry to get a new car that I left. The next day I went to Carlsbad, long drive for me, but very worth it. My dealer Scott Busby listened to my situation, tiny tiny tiny budget, and of course I wanted the world:) we haggled for three hours. But every minute he was patient, flexible, and above all; as a girl by myself, he never treated me like a sucker. I got my car, s smokiing deal,and I met a dealer that I will personally recommend to everyone that is looking for a Yoyota. Scott- you're a cool car dealer. However; the story gets better. I got mine on 4/20/12. My mom and I went back the next day 4/21/12 and she got hers. So Toyoto Carlsbad, you have gained two loyal customers for life. Note to dealerships that don't treat car buyers properly, learn from the folks at Casrlsbad. A good recommendation can make people drive further, and bring friends and family. Thanks Carlsbad, you made a mom and daughter really happy.I don't know plural for Prius, Prui??? but we are a money saving prui family now!

bjacoban

Apr 13, 2012

Thanks to Scott our new car purchase was smooth and stressfree!He thought of every detail and made sure everything promised was delivered. Thank You Scott!

sanpdx

Apr 3, 2012

first oil change left my seat smelling like whoever moved my car. strong personal odor embedded for the next day. second oil change: for some unexplainable reason, a large dollop of grease was left on center armrest. not even smeared, it looked like the goop was just squeezed onto the fabric. no work was scheduled for the interior. will not be returning for any service. i thought that the popularity of this location meant better work, turns out, they handle the volume with haste and carelessness.

juneboarder

Mar 13, 2012

Jana Leopard exceeded my expectations of service by going above and beyond the call of duty to ensure my issues were attended to and resolved. I will go back to Ms. Leopard every time I need my Toyota serviced!

Michelefried

Mar 12, 2012

Ghassan Asfour is one of the finest salespersons available. After having a terrible experience at the Toyota dealership of Santa Monica, I returned to the Carlsbad dealership. Ghassan expedited the lease of my new car and I was in and out of the dealership in under 3 hours. I highly recommend Ghassan at Toyota Carlsbad and will return to him again and again.

abatt

Mar 5, 2012

Alex Ordonez was very friendly and helpful from the time he met us in the lot, showing us the different colors of the Camrys. The purchase process was very smooth and with no pressure. I highly recommend this dealer and would do business there again over other Toyota dealers in the area.

Mauricio

Mar 4, 2012

Great attention. Fast answers for any email/calls I did. I recommend this dealer for your car purchase experience. Great service. It was the perfect experience.

Bludot24

Mar 2, 2012

Thanks Scott, great knowledge and experience. I appreciate the honesty and hard work, you went from something I couldn't afford to hitting it right on the spot, with the same truck. Thanks alot, again!!

kdlund

Feb 26, 2012

Thank you Scott for getting me the car I wanted in the color I liked and for taking the time with me to go over the car functions and sync my phone, even though you were late for your family dinner! I really appreciate it! You made my car buying experience pleasant and easy - no pressure, no stress!! I love my new Scion xb in Stingray Metallic! Thank you Aaron for being so nice and explaining all the financials and options clearly and concisely. You were so nice and again no pressure! I was smiling all the way home as I drove my sweet new ride! :)Thanks again Toyota Carlsbad!

desertgirlxr

Feb 24, 2012

Duff Joy, David Corona, and Lou Maldanado are 3 of the many wonderful team members at Toyota Carlsbad. Toyota has proven to be a great car company, and this particular dealership is outstanding. Plus, the new service center is state of the art! I'm so happy with my choice to join the Toyota family.

Badillo

Feb 20, 2012

Scott Busby has a great personality!!! Scott made us feel comfortable while going through the numbers and making us feel like a friend getting a car. Scott was very knowledgeable when it came to the vehicle he made sure we knew and understood each function the 2012 Camry had to offer. Nicole in finance was very friendly as well. I would definitely refer Scott to family and friends. We left Toyota Carlsbad with a new 2012 Camry and the process went so smoothly. We look forward to building relationship with the service department as we care for our car.

Tom&JaniceB

Feb 20, 2012

Duff Joy was a man on a mission. Knew what questions to ask to make a speedy and accurate appraisal of what we needed/wanted and had the car we wanted in front of our eyes in 10 minutes (vs wandering around the lot kicking tires). Did the paperwork as we chatted; answered more questions; got approval in minutes. Very savvy sales person.Mandi answered more questions about paperwork needed and need for additional maintenance/protection/alarm,etc. She really knows her job as sales person and paperwork guru.David Corona had the car running and waiting when we finished the paperwork. Set up our phone, had the alarm system up, and gave us a quick "how it all works" tour of essential systems and hardware. Will be taking him up on his offer to consult on how to questions that have come up since. I would put any of my friends in these folks capable hands.Tom and Janice Beals

darmimi

Feb 15, 2012

Scott was very helpful, straightforward and knowledgeable about the Toyota line. We did not need a lot of sales talk because we are long time buyers of Toyota cars. The is our second purchase at this dealership.

Kmcwayne

Feb 12, 2012

Scott Busby was great, your informative, helpful and matched my needs well. He was friendly, and helped with all the features, how they work and even assisted in inspecting the car and syncing 3 smart phones. I am very satisfied.

Stan125

Feb 8, 2012

My wife and I purchased a new 2012 Camry on 2/6/2012, and Scott Busby was nothing short of wonderful. He took the time to explain all the features regarding our car, and was very patient answering our questions. His attitude was pleasant as well as outgoing. The customer service he gave us went above and beyond our expectations. I would recommend to any of our family and friends to come talk to Scott if they want a new or used vehicle. He was an absolute Godsend. Your staff at this dealership were outstanding. Because of you our car buying experience was the best ever. Thank You.

swood92037

Feb 1, 2012

Scott was friendly and offered excellent customer service. I went to Toyota of Carlsbad based upon a friend's review of his experience with Scott Busby and was told that if I wanted the best experience possible that I HAD to ask for Scott. I found that he was professional and provided a great experience for me. I am a first time new car buyer.

rthawk0861

Jan 9, 2012

I would enthusiatically endors Scott Busby as an excellent salesman representing the toyota company in Carlsbad CA, USA. I had come into the dealership with a less than perfect financial situation but felt as though I represented a sold investment. Because he recognized that, I was able to finance a truck I have always wanted and frankly need in order to do my job with the Marine Corps on Camp pendelton. Within a mater of a few hours, Scott had put together a deal that was more than fair and fulfiled all my requierments. He did this with a friendly attitude and level of sales professionalisem that I have never sceen at any retailer (i have previously purchased 3 toyotas and worked with several dealers) I owe him my personnal thanks for working with me today and am more than happy to endorse him as a dealer for toyota that is an extreamly valuable asset to your company,Very Sincerely,SSgt Haack, Daniel E.1st ANGLICO, CPCA,

jlubisich

Dec 21, 2011

Toyota Carlsbad is a class act.Sales specialist SCOTT BUSBY was dazzling, knowledgeable, and professional.He went above and beyond the call of duty at every turn.Aaron Flore in finance provided fast and thorough support to make the transaction seamless.Thank you!

obtusespangler

Dec 12, 2011

Lisa De Bruzzi took the time to answer all of my questions and worked with me to get me the best vehicle for my needs. I feel that she went above and beyond my customer service expectations and have already recommended her to all of my coworkers. I had a great experience with her at Toyota Carlsbad and left with the car of my dreams. I love my 2011 Toyota Corolla and I will continue to recommend her to everyone I know. I am a completely satisfied customer. Thank you Lisa!Sincerely,Christian Eklund

TonyMarlenePaige

Dec 9, 2011

My wife, daughter and I shopped at Toyota Carlsbad for a new car for my soon-to-be16 year old daughter. We were greeted by Scott Busby and he took great care in listening to what kind of car we were looking for. We didn't have a model in mind so his work was a bit challenging. He took the time to listen to not only my wife and I, but my daughter. He explained to her different things about the cars and things she should be interested in as a new driver, of any make or model. He also took time showing her about the engine and how she should maintain her car, whichever brand she may end up buying. He also showed her how to properly apply the brakes of the car to avoid an accident and offered several helpful points for her to be a better driver. While we ultimately ended up buying a different brand automobile, the experience I had with Scott was the best experience I've had in 25 years of buying experience. In fact, my daughter commented how different the experience with Scott was as compared to other salespeople. He made her feel comfortable, educated her and made the experience not an intimatating one like so many others. I highly recommend Scott to anyone looking for an educated, honest and stress-less experience. I have, and will continue to recommend Scott and Toyota Carlsbad.

ezinc

Dec 5, 2011

Scott Busby was professional, helpful and knowledgeable. Was very pleased with the contact. I was given choices that fit my needs with clear explanations as to differences and how these choices effected my purchase.

lermabean

Oct 28, 2011

I can't say enough about Scott Busby and Nicole Manganiello for making our new car experience so amazing Scott was so warm and welcoming no pressure , he was so informative and knowledgable about the car we wanted , he wanted us to be totally happy and comfortable with our purchase , giving us all the information to make an informed decision on the car we wanted, he made us feel like family, Nicole sealed the deal in financing and made us feel well taken care of and part of the toyata family !!!Thank you both so much ,Love you guys!! I love my new Camry SE!!! Tina & fred Lerma

blaizeryderhair

Oct 27, 2011

I am so stoked on my new Tundra!! This is our 4th purchase at Toyota of Carlsbad and Scott Busby is the man! Scott knows us sooo well, that he had our truck already picked out for us when we got there. He picked exactly the truck we need to accommodate our family of six. I had no choice but to bring my three year old daughter, who he was happy to make hot chocolate for! Not to mention I didn't have time to get my own coffee before hand , and was greeted with a hot Starbucks just how I like it:) He was efficient with our time and respectful of our hectic schedule. Scott is honest, enthusiastic, and truly a pleasure to work with at a time that could have been so stressful! Not to mention that we have a -0% finance rate because of how well he knows the ins and outs of Toyotas financing! I can't believe the deal we got! I will continue to recommend customers to him. Thanks Scott Busby and Toyota of Carlsbad for helping make our dream a reality?

cldueberry

Oct 23, 2011

Mauricio was an exceptional Salesman. He made us feel welcome immediately. He was very knowledgeable, respectful, and humble. He did not make us feel pressured, rushed, pushed, or uncomfortable in any way. His negotiation skills in matching our financial demands with the dealerships was nothing short of amazing. We definitely left the dealership extremely satisfied with our new vehicle, the deal agreed upon, and the service provided to us from him. I would definitely recommend future customers to Toyota Carlsbad and in the future, purchase another vehicle.

mishelles

Oct 23, 2011

This is the third new Toyota we have purchased and Scott, John, and Nicole made the whole process very easy to understand. They answered all of our questions and gave us great customer service, especially most recently when we came to the dealership after 5 pm to buy the car. I love that they are open past 5 pm and also on the weekend. We were able to add a warranty to our older Corolla easily over the phone and that extra service helps a lot.

reenareilly

Oct 17, 2011

Omar was very thorough and professional and he made me feel like he really cared about my needs and desires in the purchase of my new car. I was pleasantly surprised by the financing gentleman (Aaron) as well. He wasn't too pushy and explained everything. Omar had to wait until we were done with Aaron which kept him at the dealership much later than he was supposed to be there and he then took quite a bit of time showing me how to work all of the new features of the car. I felt totally comfortable driving away which was a nice feeling considering I haven't purchased a new car (for myself) in over 15 years! They both deserve kudos for their excellent service and friendliness!

joncorn

Oct 7, 2011

Ghassan Asfour is an excellent representative for the Toyota brand and for Toyota Carlsbad. I have purchased 3 cars from him now. I keep coming back because he is extremely helpful and professional. There is no pressure, he simplifies the whole process and gives me a great price. He really goes the extra mile as well. In this case, he drove home with me at 10:00 p.m. on a Sunday night to pick up our trade in vehicle and so that my wife could sign some documents while the kids were asleep. I highly recommend Ghassan and Toyota Carlsbad.

brakeman

Oct 4, 2011

Ther responses above speak for themselves. The service was great, the car is great. I don't have anything else to add to this review.

kkearns91

Sep 25, 2011

The staff was professional, friendly and courteous which made the entire car buying experience a pleasurable one. All of our questions were answered and the sale was completed in a very timely fashion.

mwenger89

Sep 15, 2011

Scott is a great guy and continued to help after the sale was final and answered my questions promptly. He also was very helpful with setting up my 10 day inspection with my truck. Thanks Scott Busby!

marsh36

Sep 10, 2011

My Prius lease was handled by Duff Joy and this was the most pleasant vehicle purchase I have ever experienced. Duff and his staff were extremely professional and courtious as well as knowledgeable of the product. My wife and I love the Prius V.

Mike Sanchez

Sep 4, 2011

Outstanding and I will be back. Duff does a great job. All areas are always handled professionally and first rate. I will be back when I need a new car.

chuckarice

Aug 29, 2011

No pressure and no hassle. We were able to complete the purchase transaction in less than three hours including the inspection of available vehicles, test drive, selection of vehicle and completion of all paperwork. Alex & Traci were both friendly and helpful throughout the entire process. I would definitely recommend this dealership !

tomis

Aug 26, 2011

Attention all those interested in buying a new Prius in San Diego County! I've just bought my second Prius in three years, and here's my experience.You're going to find your best price for a new Prius at either Mossy Toyota or Toyota Carlsbad. When it comes to the best price, they're pretty much even, as long as you're willing to negotiate. But I give the "Best Dealership in San Diego County to Buy a New Prius From Award" to...Toyota Carlsbad!Why? My overall experience at Toyota Carlsbad was more easygoing. From the salesperson, to the sales manager, to the financial person (who reviews purchase terms, warranty options, and DMV details), it was a less stressful experience.

Enid

Aug 15, 2011

My husband and I were looking for a new Toyota vehicle. After lots of research, we were ready to narrow down our model choices. We were met in the parking lot of Toyota Carlsbad by Scott Busby. He was very patient with us, as we checked out 4 models, and very knowledgeable about each. None of them really fit the bill, and he suggested looking at a Prius. We are very eco-conscious, but didn't like the comfort of the old Prius (pre 2010). He said that we must sit in one to appreciate the changes in the new model. Well, it was amazing! It was very comfortable, quiet, and drove like a dream. We still needed some time to research the Prius on our own, and Scott respected that, and we thanked him for his time. It only took us 3 days to make our decision (very quick for us!), and we knew if we bought a Prius, we wanted to buy from Scott, as long as the price was right for us. We were never pressured or pushed into anything. Scott was patient, up front and honest. He's very warm, and really seems to care about his clients. He spent 1 1/2 hours going over everything Prius,from the electric engine to the radio. His knowledge of the workings of cars is amazing, as well as his attention to detail about every aspect of the car. We're so glad that Scott introduced us to our Prius, because we wouldn't have looked at one otherwise!Thank you Scott and Toyota Carlsbad for a great experience! See you at Menchie's!

aleiah01

Aug 12, 2011

My 2003 Ford Explorer died out over a week ago with 170,000 miles on it. I was truly overwhelmed with stress. It was the last thing I wanted to worry about... Anyway, that lead me to start searching for another car for my family. I had called around and got prices from all different dealers. Almost every dealership I called had great prices just like Toyota of Carlsbad, but the real reason why I went with Toyota of Carlsbad is because of their excellent customer service. Duff Joy went above and beyond with service. He not only treated me with respect as a human being with a need to get into a vehicle, but he was real with me... My credit score was not the best and I didnt have much to put down but he really didnt make that as a focal point... Yes, those things are important but it wasnt the focus of that day... Duff worked out a deal where not only it was good with the bank, but it was also meeting my needs... Thank you DUFF JOY... Thank you Toyota of Carlsbad. I walked out the lot with my beautiful 2009 CAMRY with really low miles.. I am so happy with my CAMRY. It runs so smooth.... I love it!So, if you are looking for a vehicle today - STOP LOOKING.... Go see DUFF JOY and his team... Duff is AWESOME! If you are worried about your credit score or what to put as a down payment, just go and STOP WORRYING!! They will work something out for you... And I aint going to lie, if it doesnt work out- Duff will tell you straight up front, so you dont spend hours and hours and hours of waiting to hear back from who knows who... Just giving you the run around for no reason (like that Ford Dealership in Carlsbad.... DONT GO THERE!!)... I can honestly say for my 2003 Ford Explorer, it took 3 days to get into it (many hours wasted by waiting... and the Ford Dealer that I went to kept giving me the run around....) My Overall experience of purchasing a vehicle last week at TOYOTA of CARLSBAD was the BEST... It was FAST (3 hours or less- because I was test driving + paperwork)... EASY, NO STRESS, NO PRESSURE and RED CARPET SERVICE (Excellent Customer service)... YOU CANT BEAT THAT! - New Customer of Toyota of Carlsbad

nnemiroff

Aug 10, 2011

This is the second car we have purchased through Ghassan. He is a pleasure to work with, and very helpful and knowledgable throughout the process. His sense of humor is also a nice touch. We would recommend anyone to go see him.

ferdie1760

Aug 8, 2011

very friendly and accomodating person(omar saab) ,,, and nice place, should say,, nice tiles,,,,and everybody are friendly to,, nice office and receiving room with starbucks coffee,, thank you so much,,,,

11Tacoma

Aug 5, 2011

Was looking to change my 06 Tacoma to a brand new Tacoma. Went to the dealer and found the truck I was looking for, dark grey, lift kit, rims, and step up bars. Did not make the deal right away but discussed options with Mrs Elizabeth. Had to leave for 2 weeks on business. While on business went to the local dealer to see what they were offering. Called Carlsbad and they said they would beat that price and they did! Came back from the business trip and starting talking with Scott Busby. Because of doing my previous talkings with the Carlsbad, I felt comfortable working with them. The dealer gave me the best price they could, yes we went back and forth but they were respectful and willing to work knowing that I was serious about buying a vehicle.There were only a few issues that I think would better the dealerships and the individual dealers. (1) Trust a customer when they say they will be there at a certain time, 1 text message to confirm is fine. Multiple texts in one day confirming the same time over and over again was annoying and made me not want to work with that dealer. (2) Do not throw out all your previous DealerRater.com evals. Ask the customer to fill one out, just say that you keep them all and if they want to read them they are available. It seemed a little bit arrogant of a dealer to go through all of them with the customer, like saying look at me and how good I am. My personal opinion, dealers should either talk about the vehicle, life, or common interests not pervious sales. We, the customers dont care about your previous sales. Overall, loved working with the dealership and the dealers. I love my truck and the services that you provided.

mbilger

Jul 30, 2011

They all took great care of us,helping us get an excellent deal on our new car through the Costco program. Their teamwork was also outstanding, making the purchase process easier than we had imagined possible.

Sdillon76

Jul 27, 2011

This is the second Toyota Truck that I have purchased from Scott Busby and Nikki M. at Toyota Carlsbad. I was so impressed with their kind, courteous manner and professional service with my first Toyota purchase that of course I had to return to Toyota Carlsbad to buy my next truck from them. Scott's extremely knowledgeable about the Toyota truck line and he was very helpful in tailoring my vehicle choice to my needs. He went out of his way to familiarize me with the features of the truck and explained the warranty service to me in detail. He also encouraged me to contact him with questions after I had a chance to drive the truck for a couple days and called me as well to check in. Nikki was amazing as always! Efficient, professional and ever so kind as she walked me through every step of the buying process and made sure I was comfortable with my new purchase. Her commitment to Toyota is evident in the excellent service she provides her clients always with a big smile. Scott and Nikki made my buying experience both comfortable and enjoyable. They both hit all the points of service, leaving me well informed and excited about my new Toyota truck! I would highly recommend Toyota Carlsbad with its amazing staff to everyone. Thanks again! Steve

kat1

Jul 26, 2011

Scott was very professional and went out of his way to be helpful. He followed up with a phone call 2 days later to make sure everything was ok and offered further help if needed. I will recommend him to my friends. Very happy with my new car.

rjohnson123

Jul 26, 2011

I test drove a car with Scott Busby before I visited any other dealers. Scott gave me more info than anyone else before I left without any uncomfortable pressure like some other dealers. I specifically returned to Carlsbad Toyota to work with Scott on buying my car because I felt most comfortable with him.

jkuzelka

Jul 21, 2011

Scott was very friendly and professional. He worked very hard to make sure that I was happy with all aspects of the car shopping experience. I highly recommend Scott and would happily refer friends and family to him.

jason barrett

Jul 8, 2011

I am writing this review shortly after I purchased a new 2011 Tacoma. The salesman was very professional and did a great job working with my budget. His knowledge of the truck was outstanding. Because it is new, I am not commenting on the service or work portion, and I hope not to for quite awhile (knock on wood). I would recommend Scott to any of my family and/or friends.

kparker19

Jun 24, 2011

Lisa was amazing. She dedicated a lot of time with me to find the car I truly wanted. She let me test drive several cars until I found my match. She is able to read non verbal signals well because she knew what I liked and what I did not like and we had only known each other for less than an hour. Lisa made the experience quick and she is very sweet. Unlike the first time I purchased a car, this experience was different. She cared enough to work with me and I'm very happy with my 2010 used Toyota Corolla. I would recommend Lisa and Toyota to any family or friend! She represents what a true cars salesperson should be :)

e_nord89x

Jun 9, 2011

I was looking to buy a new Toyota Tacoma truck and trade in my Nissan. The moment I arrived at the dealership, Omar Saab gave me a tour of the car lot and asked what I had in mind. There was no pressure, as most dealerships would have been like, and he was very friendly. He set me up on a very good deal on my new truck, and worked hard to make sure that I enjoyed what I was buying. I would recommend Toyota Carlsbad to anyone interested in buying a new car or truck, and my salesman, Omar Saab, as well. Also, fresh starbucks coffee was served.

xraybob

Jun 1, 2011

I bought a used 2009 Corolla from Elizabeth Ilfeld and came prepared to do battle with the bad car salesperson.. Guess what I was fooled.. I have bought many many cars and trucks and at other Toyota dealerships but this experience was the best by far. Elizabeth was great, knew her product, listened to what I wanted. I have already given her name to several friends and I diffently will be back to buy another car from her. Great asset to Toyota of Carlsbad. Kris B

gasiam

May 30, 2011

I have never had such a great experience buying a new car and not in a million years would I have if it weren't for Ray and Samer and Baba Lou at Toyota Carlsbad. They were amazing at what they do and did everything they could to help me get a great deal on a new car. I loved them. I appreciate every single second they spent with me and all the work they put into getting me a brand new Corolla S.. Great car, great dealership AMAZING employees! It was definitely worth the drive from Los Angeles.

Cvrn

May 15, 2011

I was so happy with the way I was treated at Toyota Carlsbad. I was looking for a used Toyota truck and apprehensive about car dealers. Met Duff Joy who set me up with Mauricio Tabar. In no time at all Mauricio helped me find my ideal truck and the whole experience went from scary to fun in the blink of an eye. Finance Manager Michael Hazelhurst made the loan contract process easier than I would have thought. What a great group of people who know their job and obviously strive to give you a good experience with NO pressure.Thank you Mauricio!!! You made it simple and fun.

dartibey

May 7, 2011

My wife was transferred to California a little over 2 years ago from Arizona. On a return trip to Arizona, we had acquired a rental car for a weekend stay which happened to be a Toyota Camry. Both of us loved the comfort and ride, When we came back from Arizona, I decided to check in on Toyota Camrys. I was fortunate enough to pick a dealership that was extremely professional and courteous in every way. Because of our previous experiences with dealerships, looking for a car was something we dreaded. However, this dealership was a cut above any other dealership we have run across. They really care about their customers. Everyone from Tom and Mark who were our sales people to Mandi and Sharon in Finance, were extremely professional. We will have no problem referring anyone to Toyota Carlsbad and we will be returning to them for any future vehicles. Excellent job!!!

toyota 11

May 2, 2011

Long time Toyota customer, I went to Toyota Carlsbad after few bad encounters at other Toyota dealers in the San Diego area.Having a 2005 Prius with 54000 miles and a 2007 Prius with 32000 miles, I wanted to acquire the new 2011, better rating, new color etc and sell by myself the 2005 which was done in 2 days!Mr Maurizio TABAR received us and we finally get the new car!My wife and I were impressed by the great professionalism , dedication, and wit of this quite young professional (Mr TABAR): explanations were given, features described, precision and seriousness!Delivery day arrived and Mr TABAR greeted us on the parking lot.The financial manager was also very efficient and helped us with the humongous paperwork to be filled.Our suggestion nevertheless, don't put a person with no-face and behind a tinted glass in charge of the price negociation: it tells a lot and put the customer in a bad position!In my case, i firstly open myself to Mr TABAR on the situation, explaining that this situation would prevent the deal to come through.Thanks to Mr TABAR, we were able to have the gentleman presented to us and we could finish the negociation.It is very important because, and I felt it strongly: the lack of respect that this induced would have made me quit the dealership instantly!Again, my rating of this dealership goes mainly to Mr TABAR,whose dedication, professionalism deserve recognition,, appreciation and reward!I hope that this rating will be conveyed also to himThanksCarlos and Barbara GARCIA

Jimbo

May 1, 2011

Alex Nagdi was a pro-sale man and did an outstanding job to earn my business. I would highly recommend Alex and Carlsbad Toyota for a car search!

rnewton1065

Apr 18, 2011

I had a very good experience here. Everyone was very friendly. I will definitely reccomend this dealership to family and friends. I went to Toyota of Escondido first and the salesman told us that they weren't giving test drives because of gas prices.

sdmiken

Apr 12, 2011

I just got my 2011 4Runner SR5 4X4! The buying experience at Toyota Carlsbad was the best ever I've ever recieved. The technical guidance from Scott and Kevin was based on real-world understanding and very thurough. They both know trucks and off-roading and it shows. Scott scrounged the EXACT model I wanted with all my key features, but not bloated with the fluff. Kevin spent penty of time patiently explaining the many features of this advanced SUV--one of the last real 4X4 SUVs! Financing with Nicole and Sharon was perfect. I would give them an A+. Even with modifications on trade-in, monthly payments and the pros and cons of extras. I got a great price on my trade-in and that simplifed my life tremendously. And to make it even better I bought the truck in less than two hours at lunch!I have alredy recommended Toyota Carlsbad to my friend who is in the market--as I would to anyone!Best Regards,Michael Noel of Encinitas.

ericq1303

Apr 10, 2011

I made a internet inquiry to 5 different dealers. Scott Busby contacted me first and is the only one who actually sent a price quote. I had other Toyota Dealers that wouldn't even return my phone calls. Carlsbad and Scott Busby quoted me on 4 different vehicles.My buying experience with Toyota Carlsbad was excellent and the price and service was not able to be matched by any other dealer. I will definetly refer Toyota Carlsbad and Scott Busby to all friends and family. Thank you Toyota Carlsbad for the easiest truck purchase ever.

lovethesun01

Mar 28, 2011

They were EXCELLENT. Calm, informative, and helpful. It was an easy process, and they willingly wanted to help us, not JUST sell the car. After a horrible experience at Capistrano Toyota, these people were like a breath of fresh air. We bought a Prius from them, no extras forced on us or anything.

GeorgeJNolan

Mar 16, 2011

These folks really do a great job. They answered all my questions clearly and directly.The financing process was smooth and transparent. I would recommend this dealership to anyone looking for a new car. This by far is the BEST Toyota dealership in San Diego.

chicki100

Feb 3, 2011

My mother has been searching for a new car for several months now. We have been to at least 10 dealerships, and our worst experience was here. I felt like the salesperson (forgot his name) treated us like we were idiots who knew nothing about cars. When we got there, my mom asked about the Scions. Immediately the first salesperson turned his nose in air and said, "let me get someone ELSE to help you." Another guy comes out, shows us the Scions very quickly, then furiously tries to take us over to the Used Lot. My mom tells him he wants a new car only. He still tries to get her to look at an '09 because it is SUCH a good deal (not really, 14K for an '09 Corolla is not that great). Reluctantly, he shows her the '10s. He then proceeds to utterly confuse us by taking us all around the lot. My mom asks if the '11 Corollas are out yet. He says no. Suspiciously, he shows us some Corollas in the back that look oddly different. But then he whisks us away back to the '10s before we got a good look. Later, I look online and find out those were the '11s. Why the deception? Either he doesn't know his stock or he is outright lying to us. Here is an example of what he told us regarding color: "Here is the silver color. You don't want a dark color, it will get dirty easily. But if you want black, I have a beautiful black one over here. Let me show you that one!" Confusing double-speak like this the whole time. We left this dealership more confused than when we arrived. We were completely lost on the different trims and how they are different. If I decide to buy a Toyota in the future, I will definitely not buy from here after this awful experience. I have no complaints about Service, I have been there once twice with no problems.

MisterDudee

Feb 3, 2011

When you buy a car it should be an great experience. You definitely get that at Toyota Carlsbad. I know, I have bought my last two cars there and they work differently than other dealerships. You will get top notch service like it did, I feel like I had the A team working for me. Jenipher Tucker in Customer Relations helped me get started, Kevin Edge my Salesperson and Sharon King my finance person were all excellent and I got the VIP treatment all the way through. I want to feel good about buying a car, it is an exciting time. The last thing you want it so feel like you are lied to, taken advantage of put through the ringer. I drove to work today with the music on and the sunroof open feeling like I was sixteen in my new car. The whole experience was great. They had a great selection of 2011's, fair pricing, good financing and a fair trade in. That is really what everyone wants. Most people are ill equipt to negotiate a deal with professional salespeople. You will be treated right at Carlsbad. I won't be driving up to Carlsbad for servicing but I definitly feel like I made two friends with Kevin and Sharon. They were great!!! On a side note, I had a listing of all the dealerships within a 100 miles and I had contacted more than 30 of them. I know that Toyota Carlsbad is the best.

taracharis

Jan 24, 2011

I had the best experience possible coming to this dealership. I had gone to a few other dealers and they were not willing to work with me at all and the interest was insane. My father had bought a few cars from Toyota Carlsbad before so i thought i would test it out. I was very glad they did because i got to buy my very first brand new car and it was for a price that i could afford! Dana Greenlaw helped me out so much with trying to get me the best financing possible. Scott Busby was very knowledgeable about his cars and answered every question i had. He also made sure i knew how to work every cool feature in my car before i drove off the lot. Also, Nicole Manganiello took care of all the paper work afterwards. She was the nicest person and was very flexible with letting me have time to get all my information collected. Everyone here gave excellent customer service and was so nice in working with me money-wise and every way possible. I cant thank these people enough. I will always come back her for all of my future cars and i highly recommend it for any potential new car buyers!Thank you! Tara

lindacorsi

Jan 22, 2011

Ghassan Asfour was the the salesman who helped me with my choice in leasing a new Camry. He was very helpful,informative, never pushy and beyond a pleasure to work with. I feel Toyota Carlsbad was fair in the trade in value on my Rav4 and I believe Ghassan worked for me to help put me in a car that met my needs within my price range. No they never tell you to factor in an alarm until you are in the finnance office...L.O.L. But.. I never felt I was being pushed into anything I did not need as I have been in the past but rather informed as to what few things would be in my best interest. Sharon in finnance was super helpful and an absolute joy to work with even at the end of a very busy day on New Years Eve. This was by far my best dealer experience. If I choose a Toyota for my next car I'll go back to Toyota Carlsbad and ask for Mr. Asfour. I would suggest this dealership and Ghassan Asfour to any of my friends.

majeed0987

Jan 14, 2011

Kevin is a stand up guy and very customer service oriented. I always feel I can trust him, though I don't always like what he's telling me, I trust it is needed service.Wayde does a great job of insuring the service is correct and needed and I have never had to return for rework with him or his crew.

James Sherburne

Jan 5, 2011

I drive 52 miles, one way, to have my family fleet of vehicles serviced at Toyota of Carlsbad. The service is very good and well worth the drive. My service representative, Kevin Skinner, is the best, hands down. I have owned many Toyota vehicles over the past 33 years, as well as extended family members who are also Toyota owners.The key to good service can best be explained with a comparison. The service department is the orchestra, the service representative the conductor, the vehicle owner the audience. Toyota of Carlsbad has many talented musicians back in the service bay and I have never had them misplay a single note on my vehicles. The touchstone between me and the service personnel is my service representative, Kevin Skinner; a service conductor extraordinaire. I trust him and have never had occasion to feel otherwise. Great dealership, great vehicles, outstanding people. As Toyota says,'' Toyota, Moving Forward''. Forward, 52 miles at a time.

Rubyheart

Dec 15, 2010

I was greeted right away. My salesperson was very upbeat, not pushy, allowed me to test drive 3 cars -one of them twice without any pressure. He was very patient. He was knowledgeable about the various vehicles and answered all my questions. I probably asked the same questions twice, but he was very kind and friendly. When I was waiting for him to get answers and then to get the car ready to delivery to me the other people in the dealership were friendly as well. The finance person that did all the paperwork (sorry I don't remember his name) was very organized and friendly. Overall, my experience with this dealership was really wonderful. The bathroom was very clean, well stocked, and had a pleasant smell. The waiting room was very nice too. The dealership as a whole was very clean and organized. I would recommend this dealership and this salesperson to others and, in fact, already have.

Tacoma Driver

Aug 29, 2008

I dealt directly with the fleet department when I bought my truck with an internet quote, bypassing the sales staff. Duff was great to deal with. He didn't put any pressure on anyone. When he wrote the numbers on the paper, he didn't even make it large and exaggerated. He was mostly quiet during the test drive so I could hear the engine. He didn't do what many salespeople do which is keep talking and trying to get the customer to get overly excited and trying to shake up their reasonable thinking. We drove on the freeway and went on some hills. I got to test the brakes and acceleration 0 to 60mph.I got a 2008 Toyota and choosing 0% APR worked best for me. That was made clear and even the finance guy was easy to deal with. He showed us the recommended additions like the extended warranty, Low Jack, and a few other options. But he calmly let us know right away that we have time to decide on those options. The whole process from arriving on the lot to driving off with my new truck took about 2 hours but it wasn't rushed in any way.I won't go into details in what I paid and what exact trim I got. But let's just say it would make Edmunds.com proud. Just call them and ask Omar or Duff to email you a quote on the vehicle you want.

socaldriver

Dec 30, 2007

This dealership strives to please its customers. The service department recommends only the repairs that are needed. The service writers will help you to save money as much as they can. It is obvious that the dealership cares about its customers.

toyotacarlsbadsucks

Aug 7, 2007

They are definitely NOT honest. I have been cheated by them for two times in the same way! I knew dealers are not realiable. But I did not know that they can be that shameless!