Toyota Ford of Greenfield reviews

factohawk

Sep 23, 2016

what can i say that has not be say not a thing he a good guy , appreciated how Shane worked with us on our used car purchase and trade in. We felt they gave us a very good deal on both the purchase and trade and were very helpful and easy to work with. Thanks Shane

Chris

Sep 20, 2016

My wife was in need of a new, fuel efficient car, and Shane was very friendly and knowledgeable about the different cars we test drove. No pressure throughout the entire process, we were allowed to take the cars out on our own, and my wife chose to purchase a new Prius (Which is averaging around 63 mpg!) We also found the rest of the staff we dealt with to be friendly and helpful, and very efficient. A few months later I was in need of a new vehicle, so I researched different vehicles at different dealerships, and decided that since we were treated so well by Shane and everyone else at Toyota of Greenfield, I would purchase a vehicle from them. So I Emailed Shane and told him I was interested in a used Certified Camry, and he said to come right in whenever was convenient for me. Once again we were treated awesomely by Shane and the staff at Toyota, and I drove home with my car with a big smile. :) We are both first time Toyota owners, and are very impressed so far by the quality and thought that went into the vehicles, and will very most likely only purchase Toyotas in the future. A++-Thank you Shane-

ken and kim

Sep 19, 2016

My wife and I had a very good experience with the sales staff at Toyota Greenfield, We appreciated how Shane worked with us on our used car purchase and trade in. We felt they gave us a very good deal on both the purchase and trade and were very helpful and easy to work with. Thanks Shane

JessC77

Sep 17, 2016

I was looking to trade in my 2013 Highlander Limited for the updated version of the 2016 Highlander Limited Platinum. After going to 2 local Toyota dealerships that could not come close to offering me what I was expecting for my 2013 and wasted time bartering with their sales reps, we ended up at Toyota of Greenfield. Hilary and Craig were such a a delight to work with, and in no time, they had me set up in a exactly the vehicle I was looking for without raising my car payments! No hassle at all! When it came time to get my car, the entire team was very accommodating to my whole family on a busy Saturday at the end of the month, including providing my 2 boys with Dunkin Donuts! I would definitely recommend my friends and family to buy from Toyota of Greenfield, especially if they are looking for a no-hassle buying experience!

J520man

Sep 16, 2016

Toyota of Greenfield is a great dealership when it comes to service and sales in my opinion. My salesperson Shane Barabto went above and beyond to make sure I was happy with purchasing my New Tacoma pickup truck. My second New vehicle purchase with Shane at Greenfield. He's a pleasure for me to do my business with again and I would gladly do it over with Shane and Toyota of Greenfield. He made me feel very comfortable with the sale and let me feel confident for every dollar I was spending. Shane took really good care of me and my needs especially with meeting my price on the New truck and also extended warranty coverage on my 2017 Tacoma. All I can say is Shane's just a Great guy and Thank You Shane!

Parkersmom

Sep 13, 2016

This will be our 4th sale with Shane. He is the absolute best sales person we have ever dealt with. That's why we keep going back. He makes the whole experience of buying a new car very easy and enjoyable. Shane goes out of his way to do all the leg work for you. When Shane is finished, all the buyer has to do is turn the key and drive! I would highly recommend this dealership, and if you want it easy, ask for Shane Barbato.

soph2

Sep 8, 2016

I have been considering getting out of my ford edge as I travel over an hour each way to work and I wanted better gas mileage and Shane and Craig went above and beyond to help me find what I was looking for and make sure I could afford it. The customer service is by far the best I have received when it comes to dealing with cars. Thank you both for everything.

Fwissmann

Sep 6, 2016

My wife and I had such a great experience dealing with Shane Barbato . What great service he gave us ,Thank You Shane ! We will be back

alex

Sep 1, 2016

my husband & I had been searching for a Toyota Corolla for quite some time. We had been to many places but Toyota of Greenfield by far has the best customer service. The people there are very welcoming in the most sincere way. We worked with Shane Barbato, the best Sales person I've met. We HIGHLY recommend Cartelli Toyota of Greenfield. We will go back:)

AmyO23

Aug 23, 2016

My husband and I recently purchased a new vehicle from another dealer (Different from Toyota) and we had several issues and returned the vehicle. We test drove 8 different SUV's and met with 8 different sales managers. We actually never met Shane in person, but I have to say we are both highly impressed with his knowledge about the Toyota Highlander as well as his customer service. We live about 45 minutes away and made purchasing the vehicle extremely easy and saved us a ton of time! Shane we cannot thank you enough for your wonderful hospitality!

Jeanne Douillard

Aug 15, 2016

We purchased a used Toyota Corolla 11 years ago at the former Greenfield Toyota. This car now has 173,000+ miles and has been a great car. When we decided to give this car to our daughter, we were pretty sure we'd get another Corolla. The 3 year leasing deal we were presented fit our current needs and Shane personally delivered our 2016 Corolla to our house today. We're glad we decided to work with Toyota of Greenfield. Shane was helpful at all points along the way.

kcmilne

Jul 23, 2016

I decided that I enjoyed driving my wife's RAV4 more than my Tacoma, so I phoned my favorite sales rep at Toyota of Greenfield, Shane Barbato on a Monday morning and told him what I was looking for and that I wanted to trade my 2014 Tacoma for a 2016 RAV4. By that afternoon, he phoned me to let me know that he had 3 vehicles which fit my criteria. I went down that afternoon for test driving, and settled on one of them, and took delivery Tuesday afternoon! Toyota of Greenfield gave me top dollar for my Tacoma, and Shane made the whole process virtually effortless, taking care of all the backend complex paperwork details. I have been EXTREMELY satisfied with Toyota ownership since we bought our first two Corollas in 2004, and have had a flawless experience since with a 2014 Tacoma, a 2015 RAV4, and now own a 2016 RAV4. We are so happy with the Cartelli owned, Toyota of Greenfield, and Shane Barbato as our sales rep, that, this time, we came from our new home in Florence to buy this recent RAV4, rather than going to the Northampton dealership. If Shane is still at the Greenfield dealership when we need our next Toyota (we won't buy any other brand now), we will be seeing him again!

jewinn

Jul 21, 2016

Worked with Shane Barbato to lease new 2016 RV4..He answered all my questions and went out of his way to make sure my wife understood the difference between leasing and buying , talked to both of us and made the entire sales very easy..thank you...jim w

Derek Gardner

Jul 19, 2016

Shane is simply a get things done kinda guy! Since everyone is into grades these days, allow me to input my A+!I walked in with no real pay stubs, a federal tax lien, and about 10 open delinquent account from my hospital bills. Did I mention, I also danced my way in with a whopping credit core of 530! Yes, that is in the category of "Very Poor"...They didn't freak out, put me down, or make me feel like a xxxxxxxx! Instead, they went to work and got me approved for a brand new 2016 Toyota Tundra SR5 with only 130 miles on it:)!It was a miracle!Since getting approved and making my payments, credit has shot up 100 points, and now I get offers for credit cards and soon will be able to re-finance for a lower payment!:) Thanks to Shane and the guys in the office, I'm on my way to proving myself once again, and putting myself in a position to buy a house soon! BTW, the 2016 Toyota Tundra was the BEST truck on the lot!!!!! I wasn't out in some credit rehab pile of junk that no girls would dare get into. I have also brought my truck in for my first oil change and some custom work done. They did it fast, really cheap, and never grumbled. I had bad experiences after bad experiences going to dealer lots and this was absolutely my last try at a dealer, and thank god I did. It was nothing short of a miracle! Shane is the best!

Rob H

Jun 30, 2016

They were very knowledgeable and friendly. They worked on our schedule and were not aggressive at all. They gave us a great appraisal for our car, price for our new car and worked hard to get us the best bank loan rate. They have been very professional and friendly thru out all our visits.

Kimberly

Jun 29, 2016

I just bought a 2016 Toyota Highlander XLE at Toyota of GFLD. While I had done a fair amount of research, Shane Barbato took the time to understand my vehicle needs and provided helpful guidance in making such a big purchase (my first new car in over 20 years). Craig Bodenstein helped us get to a very fair price (validated by hours of research). They are good, customer-focused people who are just plain fun to talk with too. I'd recommend doing business with Shane and Craig.

NewTundra1794owner

Jun 21, 2016

I just purchased a 2016 Toyota Tundra 1794 with the TRD off road package from Shane Barbato of Greenfield Toyota, Greenfield Ma.I had a very bad experience with Stephens Auto in Bristol Ct. the day before and was second guessing my purchase of a Toyota. They wanted a down payment before a test drive of a vehicle they did not even have on their lot and then told me that the truck I wanted didn't exist. The next day I went to Greenfield Toyota. Shane and the dealership were helpful and pleasant to work with, I was able to test drive a vehicle that day, they were able to answer any questions I had and I was able to put a down payment down with the confidence that they could locate the truck I wanted at a fair price. I think that the dealership went out of their way to locate the truck I wanted across state lines in NY where other dealers told me that the truck was unavailable and they wanted to sell me what they had in stock, and in some cases not even on the lot.Stephens Auto lost out in over 100K in sales on my truck, my friend's future purchase, and who knows how many other sales will be lost. Even though I have not purchased any vehicles from Gary Rome in Holyoke Ma I like his quote... 'Gary, it doesn't cost anything extra to be nice. People want to do business with people they trust and feel comfortable with. We treat everyone like family.'"Thank you Shane and Greenfield ToyotaKeep up the good work and looking to do many years of business with you.

LauraM

Jun 3, 2016

Mark Caloon and Nick Koscinski were a great team to work with. They beat two other dealerships on the price, were clear and up-front about what fees I would be charged, and didn't promise things they couldn't deliver. I dislike committing to spending large amounts of money the way most people dislike going to the dentist, but I have to say that this was as painless as car buying can be. I may well be back the next time I need a vehicle.

mbrushway

May 11, 2016

I had a very good experience at Toyota of Greenfield, MA. I called them because I was looking for a particular used vehicle and I saw they had one. I made an appointment with Shane Barbato to test drive and talk numbers. He was very nice and helpful and was not what I would call a typical "pushy" salesman and I appreciated that. Overall the experience was pretty seamless and painless and I am very satisfied with my purchase and highly recommend the dealership!

Deputyx3

May 6, 2016

Second car that we bought from this dealership. Very positive experience. Very easy to negotiate with. Shane Barbato was very thorough and responsive to us and went looking for what we wanted. If the service continues to be is as good as sales we will buy a third vehicle in the future from this dealership.

KATHLEEN J GIBBS

Apr 28, 2016

Shane Barbato and Carol Buker met and exceeded all my expectations in my search for a new RAV4. They were both very friendly and knowledgeable about the vehicles. They gave me a fair price for my trade in and on a new RAV4 . I recommend both Carol and Shane if you are looking to purchase a Toyota - you will have a pleasant experience shopping for a car . I will always return and recommend Toyota Ford of Greenfield if you are looking for a pleasurable car shopping experience.

BK

Apr 27, 2016

Searching for a vehicle, I found their website to be very good. Upon making the trip to then see some vehicles in person. I was treated with good service, no pressure to make any decisions. And also given a full list of available options. Overall it was a good experience, and I recommend visiting this dealer as one of your options when looking for a new or used vehicle.

Ed & Pam

Apr 22, 2016

Shane Barbato is a pleasure to deal with. He was always very gracious whether we were dealing with him in person or over the phone. All conversations with Shane were so pleasant that we felt like we were always communicating with a dear, old friend. In addition to making sure that we had a totally hassle-free experience, Shane made sure that we got the deal we wanted, and quickly, and also the exact vehicle we wanted right down to the color. We highly recommend Shane and Toyota of Greenfield. We would also like to express our appreciation to the other members of the Sales Team, specifically, Craig, Matt & Tony.

joe d

Apr 10, 2016

Shane Barbato, my Sales Consultant, went the extra mile to make sure I got the vehicle I wanted, at the price I wanted to pay and got me lower financing rate than I could get at my local bank. If you're looking to buy a car are used to the high pressure tactics used by other dealers, get ready for a pleasant surprise. I have recommended Shane to all my friends and family.

peg1949

Mar 28, 2016

This is our third vehicle purchased through Carol Buker and as I told her she is not only our best sales rep but she is a friend. Each time we come here we find the staff the best to deal with not only in sales and financing but in service too. Toyota of Greenfield is 43 miles from our home this should tell you something about how wonderful the people are and how friendly this dealership is. You can not go wrong taking a nice ride out here you will not be sorry !!!

natecheney2293

Mar 16, 2016

Where do I start. Dealing with Shane is always a pleasure. Hes a great guy and there honestly is not a rating system high enough for the guy. Hes honest, upfront and will go to any length to put you in the vehicle you want. He wont pressure you into anything, hell take the time to find you anything you may need. Ive purchased 2 vehicles in the past year from him and couldn't be happier. I almost go down to the lot just to hangout with the guy!

Don Finn

Mar 7, 2016

Strongly reccomend this dealer. Shane was an absolute pleasure to deal with, Top shelf!!I will never purchase a new Toyota anywhere but Toyota of Greenfiled again!!

gingeewingee

Mar 2, 2016

Shane Barbato was amazing, friendly service, accomodating, quick turnaround on purchase of our truck. This is my second purchase with Shane and I specifically sought him out because of previous purchase experience and was happy I did. My boyfriend who was not with me for the first purchase thought Shane was a great guy and felt very comfortable with him. I will go back to Shane the next time I need a vehicle and will gladly refer friends and family to him.

Freddy g Daves little bro

Feb 27, 2016

No pressure. Shane was very interested in what we were looking for, and asked questions about our driving habits. This lead us to buy a new truck without extra options we didn't need. Great buying experience!

Leslie

Feb 25, 2016

I have purchased three vehicles over the past 20 years from Toyota of Greenfield. The people in all departments are amazing, everyone is friendly and helpful. Everyone smiles! Shane and Matthew were patient and helpful in my deciding whether to buy or lease and worked every possible scenario for the payment I wanted until I was satisfied. Shane put everything together for me with ease, professional confidence and good humor. I never felt any pressure throughout the process. Thank you Shane and Matthew! Not to forget the F&I department, that was a good experience too! I'll be back! Oh, and the new dealership building is beautiful!

annamckendrick

Feb 23, 2016

Shane recently helped me throughout the entire process of choosing a new car. Not only did he find me the EXACT car I wanted, he provided me with everything that I wanted and more! I was nervous about leasing my first car and he walked me through every step and was more than happy to answer all of the questions I asked (and I asked a LOT of questions). I always thought getting a new car would be a hassle, but with Toyota of Greenfield it was an amazing buying experience! I will without a doubt be getting all future cars from Shane. Matt and Nick also went above and beyond to make it possible to get my dream car while staying in the price range I could handle - extremely helpful!

whatelydnb

Feb 23, 2016

I needed a vehicle to replace one I was giving to my children. Shane was very easy to work with and completely understood my wants and needs in the new vehicle. Shane also had a great personality, was easy to talk with, and walked me through the entire process with ease.

Tom Semper fi

Feb 9, 2016

Matt and Shane made the whole process from getting me exactly what I was looking for ,fair price, good financing,vehicle prep and on the road in record time!! Finance office stayed late with Shane and was clear and accurate and friendly. Fantastic team work

HappyHappy

Jan 29, 2016

I drove three hours to look at a truck and it was worth it .Carol made sure I received top dollar for my trade and sold me a beautiful truck that was lower in price than any truck I could find in New York State .Carol made buying a truck from out of state so easy ,they delivered the truck for free and did all of the paper work at motor vehicles.Best car buying experience ever,Thank You Carol !

kevinyork76

Jan 21, 2016

Toyota Ford of Greenfield was the fifth dealership I contacted to work with with the loan approval I had. All the other dealers were trying to push their own financial lenders. Shane and Nick were more than willing to work not only with me but with the loan approval I already had.

EDEGRAVE

Jan 15, 2016

Shane Barbato and Nick Koscinski Helped us with the purchase of our new Toyota Tacoma.Shane Barbato made this easy and fun. He is very friendly, helpful and when he says "no worries" he means it!This is the second time we have dealt with Nick Koscinski at Toyota of Greenfield. He has been great both times. Very pleasant and professional.Thank you both for making this a great buying experience!

P4sdrums

Jan 12, 2016

This was the first time I've stepped foot in a dealership and wasn't given the run around or taken advantage of. Shane Barbato assisted me the whole time and I couldn't have been happier. He was easy to talk to and gave it to me straight forward. The vehicle was priced good and was in awesome condition.

Karyn16

Dec 29, 2015

This was my second leasing experience with Nick, and I hope he never retires. My first time I was extremely nervous, because I hadn't stepped inside a dealership in over 20 years. I will admit that I went to a different dealership first, and I seriously regretted it. The salesman I spoke to told me that he didn't think he had anything like what I was looking for, and he didn't even try to interest me in anything, and he offered no options. SO...when I got to your dealership I was not feeling very positive. Nick was the exact opposite of what i had just experienced. He didn't talk down to me and he was very positive. He enlightened us about leasing, an option I had never before considered. It was perfect for me. Nick made everything as easy as possible and made feel feel completely at ease. It was a great experience.

Andrew N

Dec 26, 2015

Buying my 2014 Ford escape was made easy with Shane's help. He made the process simple and quick while still being thorough and answering any questions we had. Highly recommended,

LetDown_by_Toyota

Dec 23, 2015

In April 2014 I bought a used 2010 Prius from Toyota of Greenfield, which was a hassle-free and pleasant experience with Carol. While I now know better than to purchase a service plan (a third-party coupon book with a few "free" oil changes and minor service discounts is not worth the $1-2k pre-pay, particularly if you drive a lot and quickly exceed the covered mileage), it was a reliable car for over a year. The nightmare experience with the service department started in August 2015, when the dreaded "check hybrid system" light came on. The first time with them was fine, they inspected and said it threw a code for the inverter coolant pump, but the pump was working. They shut off the light and sent me on my way. On vacation one week later, the light came back on, and it eventually stalled, cutting my vacation short. I luckily was able to limp it home a couple hundred miles and they said it needed a new pump. Since I was beyond the service plan and warranty, I went to my independent mechanic to fix their diagnostics, since I also needed new brake rotors and wanted to save a little money. He fixed it, and one day later the light immediately came back on. He put in a second brand new Toyota certified pump, and this still didn't fix it. I returned to the dealership and they still saw a code for the pump but said it seemed working and could only find a blown fuse, replaced the fuse. A day later, the light came back on. Back to the service department for a FOURTH time to check it out. This time, they started feeding me the line several times something like "we bet your mechanic screwed it up and shorted out something, it's easy to fry the electronics by touching wires etc" (service department), and "if he doesn't make it right you should threaten to sue him" (sales department fellow McGuire, following up on a call regarding my inquiry on a vehicle exchange program.) They said it looked like now it needed a new power management ECU for $800+ (estimated, not put on paper at first), theorizing my mechanic shorted out the one in the car and casting blame on him without proof. Speaking to this independent mechanic, he said the whole thing sounded like it didn't add up and recommended an independent hybrid specialist for a third opinion. It took this fellow just a short time to figure out that the ECU was fine and did not need replacement, but the problem THE ENTIRE TIME was an intermittent then broken power wire to the coolant pump. You'd think on those days that the dealership had my car for diagnostics over the course of this 6-week nightmare, they'd have done more than just read the code and say "replace the pump", scratch their heads when the pump replacement didn't work then cast cynical blame on my mechanic without proof. And that these untouchable "certified Toyota technicians" would be able to identify an intermittent/broken power wire. Also, being in the dark as to why two new coolant pumps would apparently fail (inverter coolant pumps had been recalled on 2004-9 models, and I wondered if I was experiencing similarly faulty parts in my 2010 model) I had been in touch with Toyota corporate, who could not help me except to pass the buck back to the dealership (the service manager or customer satisfaction manager will call you "within two business days"). NO call from the manager over a four-day period, despite efforts to reach them, only call I received was from the sales fellow who advised me to look in to sueing my mechanic. After being blown off for about a week despite broken customer service promises to followup and without a written quote in hand, I called Toyota corporate again, looking to get in touch with for a written quote for the power managment ECU repair they said it needed. Corporate patched me through to the dealership, and dealership "generously" offered me a 10% discount on a repair it ultimately did not need. I decided at this point that it was time to get an outside opinion from the independent hybrid expert I mentioned, who quickly found it didn't need the ECU in the first place and that the problem the whole time was a faulty power wire to the coolant pump (it never even needed the new coolant pump), then fixed the wiring. After nearly two months, five visits to the service dep't, losing days of vacation and having to use personal and vacation days from work, depending on a borrowed car for transportation, someone else finally solved the problem. What if I had gotten the ECU work done, and it still didn't fix it? That could have been just the beginning of a deep, deep, expensive rabbit hole. Also, this same dealership tried to charge me $1,200 back in April for a tie rod, saying the whole steering housing needed replacement and doing just the tie rod wasn't possible. Otherwise I "wouldn't pass inspection." I went instead to a local inspection station, who surprisingly did not bother wiggling my wheel around to see if it had too much play, checked my basics and slapped a valid sticker on it. Then I got a second opinion from a mechanic, who found NOTHING wrong with my tie rods. Guess this kind of exploitment is how they're paying for the fancy new service shop and showroom! This dealership has very successfully lost my business, and I have begun actively discouraging anyone I know from patronizing Toyota of Greenfield. At this point, I figure I won't even use my pre-paid oil changes there, because they'll know who I am (they already will from this review) and I don't particularly expect I'll receive great service or smiles after sharing this story. Carol was nice to deal with for the initial sale, and Chris T in service waived a couple diagnostic fees and offered me a 10% discount on their false diagnostic and acted human most of the time, hence two stars instead of one for customer service, friendliness and price, but in all other aspects (overall customer service, snarky attitude and finger-pointing, timeliness of followup, honesty, competence) dealing with this place has been a debacle.

Amy71

Dec 11, 2015

Buying my car at Toyota was such an easy process working with Shane. He was great to work with, He's very friendly and made sure I was happy from start to finish with my purchase. He's a pleasure to work with and knows what he's selling. Looking forward to buying another car with him in the future.

Bill R

Dec 11, 2015

I bought a used 2007 RAV4 this week and was very pleased with my experience. Shane was excellent in making me feel at ease and was very thorough in answering all the questions I had about the vehicle and did so in a friendly manner. I felt like I was very fortunate in having Shane for my salesman and would strongly encourage anyone looking for a vehicle to go to Toyota of Greenfield

ZEE

Dec 7, 2015

My experience at Toyota at Greenfield had really been an extra ordinary one. Jeff assigned Shane to work with us. I found Shane to be a very friendly, well trained, organized, orderly and a diown to earth person. He helped me throughout the process of getting a new car for myself. He had been a pleasure to work with. I would recommend his name to all the buyers who will be visiting this dealership in near future.

markfromnh

Dec 6, 2015

Working with Carol was very easy, no pressure very helpful. It was fun! I drove along way to see the car of my choice and I was not dissappointed. Agreed to terms, took my trade in a couple hours and I was on my way. Could not have gone any smoother. Greenfield Toyota was very competitve, I drove over 2 hours because the dealers local to me (near Boston) were not nearly as cost competitve.

staffordj1999

Dec 4, 2015

My wife and I bought her a Camry, Ryan was great with the process a year later we went back to trade it in for a Subaru that was for sale.. Expensive car but we test drove it, put a deposit down got a few things taken care of and we were on our way, this time nick helped us who was nice Ryan was the finance guy who still was great how ever not even a week later the turbo went, we took it back since we bought a warranty got told nothing was wrong. We then complained so much that we got a rental and they would look at it. They replaced the turbo never primed the lines said they did which lead to metal shavings in our engine. Months after complaining months after getting told nothing was wrong they took it back in stated they did a compression test but "didn't write the numbers down" but I had a feeling they just googled the average numbers... They also made us do 6+ uneccesaey oil consumption test... In the long run they at first tried to have us pay a deductible when I read the paperwork it stated we didn't have to, they then changed the wording on there paper to charge us for something different. They told us we had to get it repaired at a Toyota but then was told by an employee we could go anywhere. So we went to Keene.I'm posting this because I saw another post about them taking a car for a joy ride and I thought, oh how that sounds accurate. I wouldn't recommend going there to anyone. Ever.Chris p the service guy has no customer services and is cocky that he knows everything when in reality knows nothing. He thinks his customers no nothing, especially my wife when she had to bring it in one day.

Hi2squeak

Dec 3, 2015

I would give Shane and the sales staff at Toyota of Greenfield 10 stars if I could. Shane is knowledgeable, kind & funny! He made my buying experience a pleasure instead of a chore. From the test drive to the delivery and everything in between, Shane was incredibly helpful and I would absolutely recommend him to friends and family. The Sales Manager Craig and Shane helped me to get to a price that worked for my budget without making me feel overwhelmed and Ryan in finance answered all my questions and didn't keep me waiting! I was in and out with paperwork signed in a couple of hours. Great dealership and great staff!Thank you! :)

RA1023

Dec 3, 2015

I enjoyed shopping and buying a car from Collin, he was knowledgeable friendly and the process was as easy and low stress as something like that can be. They were very accommodating and willing to go out of the way to make sure I was happy with my purchase. My only issue with the whole experience was a problem with how their prices were listed on their website before I went into to test drive. Apparently there were some discounts that were applied more than once giving their cars very low prices. I thought their prices did seem unusually low on the website, but I called to confirm that these were in fact correct. It wasn't until we were discussing these final prices that the issue was noticed. As you can imagine, my first reaction was to think that this was a bait and switch and I wasn't particularly happy. However after discussing this with the sales manager I was satisfied that this was an honest mistake and I was still given a very good price for the truck. The issue with the website was fixed that night. Overall I was very happy with how the salesman and the sales manager handled the situation. In short despite the one hiccup, I would recommend going to this dealership to buy another vehicle, and I would definitely recommend Collin as a salesperson.

06 Silverado

Nov 18, 2015

I purchased my truck about a month ago . I feel my recent experience may be helpful to other consumers. I have noticed the steering in my recently purchased truck to be quite loose feeling, today I brought the truck in for an alignment and they found as I suspected that there were three front end steering parts with very significant amounts of play.These items wear over time and did not wear out in the 500 miles sense my purchase. The steering parts are a item checked as part of our state required inspection. In my case Toyota of greenfield so graciously got my vehicle inspected at their facility. Seems like a conflict of interest. Their interest was suited by having my vehicle pass inspection. Unfortunately my family was put at risk due to lack of a proper inspection. I also was sold a warranty that does not happen to cover these parts.One month in and I am fixing my truck out in the driveway.In the future I would not rely on the dealer to tell me my truck is safe.

Redtruck

Nov 4, 2015

I got the car I wanted, in the timeframe I needed. Shane was helpful and didn't try to make me change my mind about the color when it was difficult to track down.

Shanozzle

Oct 6, 2015

After all the trouble we had, they made things right. The staff and Owner are top notch, and really care for us. We appreciate everything they did for us through the trying times. I cant wait to see when they have their new building up.Thamks again guys. We'll be coming back to you for our next vehicle!!

Vthappycustomer

Sep 23, 2015

Found them as an add on Facebook and was very pleased that I did! Great experience and I found a great price on a new truck and on my trade!

SRH

Sep 18, 2015

I was looking to upgrade my Camry and had the pleasure of working with Shane Barbato. He made the whole experience simple, fast and fair. I wanted a particular color and Shane hunted high and low to ensure he found the exact car I wanted within my price range. He did all of the work and when he located the vehicle I wanted, we scheduled an appointment and I was riding home in my new car about an hour later. Shane is by far the best car salesman I have ever encountered. Interested in only making me happy with my new purchase - he more than delivered. My whole experience was excellent and easy. He has a customer for life!In addition, Ryan, the Finance Manager, was knowledgeable and friendly which made the financial part of the purchase just as enjoyable and simple. I can't thank then enough for valuing my time and finding me the best value for my money. Thank you!!

Jeri

Sep 10, 2015

Carol was knowledgeable about the Ford Fusion Hybrid. She was able to describe the necessary safety features as well as new technology and designs. She was just as knowledgeable about the Toyota Camry.

altandy77

Aug 9, 2015

I was in an accident and had very little time to find another vehicle and Shane Barbato was the only salesman that was able to help. This was the second time Shane has been able to help me when no one else could.

PamD.

Aug 7, 2015

Shane was the ultimate in customer service! He was kind, understanding, and did everything possible to accommodate my needs and desires. He never pressured me in any way, and was just a normal, "down-to-earth" person that you could enjoy spending time with. He anticipated my needs and went out of his way to help before he was even asked. I can't say enough things about how comfortable he made me feel at the dealership -down to a tour of the new service area and meeting the service manager. If he ever needs a reference, he can feel free to call me. Toyota is lucky to have him on board! I'm thrilled with my Prius!

AndyRav4

Aug 5, 2015

Second Vehicle bought at Toyota/Ford of Greenfield. Shane was friendly, no B/S, straight forward. They met my expectations and sold me the vehicle I wanted at a fair price. Recommend Shane and Toyota/Ford of Greenfield to any interested car/truck buyers.

Cars34

Aug 3, 2015

Low pressure and great staff. Felt very welcome and enjoyed my entire experience. Everything was explained and didn't feel rushed at all. Thanks again!

Dianejohn

Jul 22, 2015

We live in Pompano Beach Florida and were in Deerfield, MA. Our Mazda would not start. I thought the remote battery was dead. There was no Mazda dealer close and I called Bob Caetelli's to see if they could help. Randy Wheelock, a service manager, said come on over. I did, he got the battery in the remote changed. . It turned out that the car battery was dead. We got a jump start and all was OK.But, Randy was very pleasant, did his best to help and made me feel that if I ever lived in the area, I would consider buying a call from the dealership.

Jason

Jul 14, 2015

By far the best dealership experience I have ever had. Shane was a pleasure to deal with and made the process very easy and low stress. He let me know what to expect ahead of time in dealing with a special order and provided great feedback and help any time I called to check on the progress. I would recommend Toyota Ford of Greenfield to anyone who wants an uncomplicated straight forward and honest experience. Thanks again Shane for making it easy.

Lori

Jul 9, 2015

Matt McGuire was kind and made my purchase of a new four runner a pleasant experience. This is my 3rd toyota, all from Greenfield Toyota. Thank you Matt... !

ace43567

Jul 6, 2015

Great overall experience. Shane took the time and was not pushy at all. He knew about his product and well versed in customer service. I would recommend this dealership and Shane to anyone. I bought my Yaris from Toyota of Greenfield 3 yrs ago and have kept coming back. Service dept is excellent also. Nothing but good experiences for me. Except for the construction,positive all the way.

vkl102

Jun 29, 2015

Salesman Shane Barbato was very friendly and willing to answer all of our questions or find someone who could! He gave us a fair trade in on our truck and was able to get us a low payment and interest rate we could afford.I would have no problem going back to him for my next vehicle purchase and recommending him to others looking for a great deal and awesome customer service!

Chasidy12

Jun 23, 2015

Shane is a fantastic sales consultant and makes your experience in buying a car a great one. This is my second car and I don't recommend another sales person other then Shane. Thank you so much for helping me.get into a brand new car.

J520man

Jun 22, 2015

Walking into Toyota was great, Shane my salesperson made everything easy and enjoyable for a new vehicle purchase, Steve in Financing was great as well!

willowdewitt

Jun 22, 2015

great salesman, gave us anything we needed, helpful, not pushy , but accommodating. would recommend Shane to anyone! horrible general manager haggling over nickels and dimes.

Windsor Girl

May 28, 2015

Living over an hour away, I really didn't want to make the drive to Greenfield but had checked out their website and found a nice selection of vehicles that I was looking for. I filled out the online form and a short time later Matt McGuire called. After speaking with him I decided to go check out their inventory. Upon arrival I was immediately greeted by a very friendly staff. Since we had already discussed my new vehicle requirements over the phone, Matt had the perfect one all set & ready for a test drive. After deciding on a price, my truck was headed to get detailed and I was off to Nick Koscinski's office where he went over all paperwork. A short time later I had the registration, inspection sticker and ownership to a brand new Toyota Tacoma TRD Sport.While there, I had the opportunity to witness several customers come and go. Each one was treated professionally and friendly. I will also say that each one left with a smile on their face and many with new keys in their hand.Although I would've liked to kept my purchase with a local dealer, I'm so glad that I drove down to Toyota Ford of Greenfield. I ended up with an upgraded version of the truck I was originally looking at locally and I bought it at a lower price. If you are looking for a new or used vehicle then don't waste your time shopping around at different dealerships go to Toyota Ford of Greenfield......I know that's where I'll be going from now on!

jenn.nate

May 23, 2015

My husband and I had been looking for a new-to-us vehicle for several months. We were burned out on slimy salesmen and bait-and-switch scams. When we came across the Sequoia online, we called expecting more slime and BS. But the exact opposite happened. We worked with Mark Caloon and he was wonderful! Very pleasant personality, straight shooter and great follow through. After we placed a deposit on the car, he had the car sent to us (we live 2+ hours from Greenfield) to drive and inspect in the comfort of our driveway. We made the decision immediately! Anyone who has been searching for a used car knows a good one when they see one, and this Sequoia was MINT! Once all the paperwork was completed, Mark had the vehicle driven back to us and they drove our trade away. Quick, painless and efficient! I regret that we never met Mark in person, but I will surely call him again the next time we need a car. I have also shared his contact information with friends! Thank you again Mark! You rock...

NH_Norma

May 18, 2015

We found this dealership online, searching for a used Toyota Tacoma. Living 1 hr and 50 minutes away, we called to confirm they still had it, and made arrangements to see it. When we got there, Shane greeted us, brought the truck to the front door, made copies of our driver licenses, and sent us on our way for a test drive. He didn't feel the need to go with us, told us to take our time and really get a good feel for the vehicle. No pressure! We came back and asked about a couple of very minor things we noticed that were needed, and he assured us they would fix them before we took delivery if we wanted it. He left us alone with truck in the parking lot to discuss it among ourselves and told us to just lock it up and return the key when we were ready. Again, no pressure! We left a $500 deposit and a credit application, anticipating that we might find better rates with our bank but wanted a comparison. He called the next day with a rate and we agreed to check our bank. Being out of state, things moved a bit slower but Shane connected us with Nick and just asked to be kept in the loop. A week later we had our financing in place and picked up the truck (in and out in 15 minutes!) and Ryan helped with the final paperwork and the service contract that we purchased. Being out of state, there were some differences in how the title is handled so we had to work that out, but again Shane was very responsive and took care of everything for us the next business day. I HIGHLY recommend Shane and this dealership. It was easily the most pleasant car buying experience to date for me, and I've bought a LOT of used vehicles in my driving years. I will check with Shane before my next vehicle purchase. To me, it was well worth the drive (all 3 times to get the deal completed).

Missesb

May 15, 2015

Shane was a NO B.S. Sales person who showed us what we wanted, and gave us a fair trade in for our Honda. Would send my friends and family to see him. Service was also great when inspecting my new car.

marigott

May 14, 2015

My first contact was with Craig, the sales manager. I told him exactly what I was looking for in a Prius. He was responsive and delivered. I worked also with Matt McGuire and Nick Koscinski , who were also friendly and direct, both a pleasure to deal with.

Toyota/Greenfield

May 8, 2015

Excellent experience dealing with Shane and Toyota. No pressure to buy a car. Very knowledgeable about cars and extras on the car and is very thorough on everything and tells you what you could save on.

morgano

May 7, 2015

Shane helped us immediately find the car that was perfect, and made the whole experience easy going and pleasant! I never felt pressured, and the car we purchased was an excellent deal. The car I bought was ready for me in just two days, and the dealership worked hard to make everything as easy as possible. Great people with great deals! :)

Doug

May 1, 2015

I highly recommend talking with Matt at Toyota of Greenfield before you make your next vehicle purchase. My wife and I had a perfect experience with Matt and this dealership!! Two days prior to first contacting Matt, my wife and I had gone to another dealership to test drive a Land Cruiser and a Sequoia. Although this other dealership did not treat us poorly, they seemed indifferent to us being there. They also didn't seem excited to look for a vehicle for us, nor did they give us what I would consider a fair price on our trade-in. I left this other dealership feeling dissatisfied and quite frankly disinterested in purchasing a new vehicle after the experience.However, two days later, I decided to continue to look for a new Sequoia and contacted Matt at Toyota of Greenfield. Not only was Matt very professional, he was willing and able to work with me right away on assessing my trade in and locating the EXACT new Sequoia I wanted. This really impressed me! Toyota does not make many Sequoias any more, so it is difficult to find exactly what you are looking for. Therefore, when I went to Toyota of Greenfield, I was already planning on having to settle for either my 2nd or 3rd choice in vehicle colors/options. So, after I told Matt what I was looking for, I immediately started to tell him other choices I would be OK with. He politely said, let's find you the vehicle you want rather than settling for something else. I was VERY impressed with this attitude! Long story short, within the same hour I had gone to Toyota of Greenfield for the 1st time, I had made a GREAT deal with Matt on my new Sequoia and trade-in. I got EXACTLY the vehicle I wanted (which they travelled 100+ miles to get for me, rather than trying to convince me into settling for something less....HUGE points for this!) Matt also showed me their new Service Department Facilities which have all new state-of-the-art equipment. Having a great place to service my truck is extremely important to me too.A couple of days later, we dropped off our trade-in and picked up our new Sequoia. This also went perfectly. My wife and I met with Matt and Ryan to go over everything and complete the paperwork. Both of these gentlemen were outstanding to deal with! These guys and Toyota of Greenfield get my highest recommendation!Thanks!Doug

newtoford

May 1, 2015

After 15+ years of driving European cars, I am a newcomer to Ford and I couldn't be happier with my decision. Throughout this process, Matt was helpful, knowledgable, considerate, and responsive. Would highly recommend Ford of Greenfield to anyone looking to make the switch.

BMatlock

Apr 29, 2015

I had an excellent experience at Toyota Ford of Greenfield. I feel privileged to have had the chance to work with Shane Barbato. Shane was very friendly and super helpful. He gave me a fair price on my trade-in and was very knowledgeable of the vehicle I wished to purchase. A true pleasure working with Shane, I couldn't be more happy!

doro

Apr 29, 2015

Just bought our second Ford F 150 from Ford of Greenfield. Our salesman Shane Barbato was easy to work with, very efficient and knowledgeable. It was a pleasure to work with Shane.

TDAVIS

Apr 25, 2015

My salesman, Matt McGuire was very friendly & extremely helpful. He is definitely someone you can trust. He was able to find the perfect vehicle at a price I could afford. I absolutely Love my new Ford Fusion. I have owned more than 8 new vehicles over the years and this is the BEST!!! Thank You Matt!!!

jeandot

Apr 17, 2015

We turned in our lease for a new one and couldn't be more pleased with the service and the new Corolla we are enjoying, thanks to Shane's diligence and courtesy! We would never consider going anywhere else for a car.

3rd. Street

Mar 25, 2015

In the past I financed cars from different dealership and in both situations the dealership talked me into a large car payment. My experience here was entirely different about three years ago I walked into Toyota of Greenfield looking to buy a car out right(cash) after a lengthy conversation with one of the Sales reps he said "save a little more so you can buy the car you want instead of getting a car because you have too." So I took his advice saved more money and bought a new older car out-right. He didn't pressure me into financing a vehicle I could afford he HEARD what I was saying and understood what I wanted. Two and a-half years later our family needed a second vehicle, we knew right away where we were going, b/c our first experience went so well we went back. This time I felt like the whole sales department including the manager worked together to get us what we wanted. Especially our totally AMAZING sales man Shane Barbato!!

bkucinski2

Mar 23, 2015

Shane Barbato took great care of me. He found the perfect Tacoma. The color I wanted and exactly all the essentials I wanted in a small truck. I am truly satisfied with the way it drives and all the amenities.

soph2

Mar 18, 2015

I was looking for a small SUV and Shane helped me in every way possible to get me into a SUV and make the price work for me. He was friendly easy going and made the whole experience fun instead of stressful. I highly recommend Shane to any of my family of friends when car shopping!

Bear

Mar 8, 2015

Ford and Toyota should be very proud to have a dealership like this to represent them the best new car purchase I have ever had.

snowman64

Mar 7, 2015

I came in looking for a Ford Focus and a Ford Fusion as my wife and I were both ready to replace our current rides. I built a profile for a Focus on TrueCar and Greenfield was one of the several area dealerships that responded within minutes of a possible match. When I arrived, I was greeted pleasantly and informed Nick that I was looking for two vehicles, not the one that he was made aware of through TrueCar. He showed me the Focus he had as a match and while I was test driving it, he located a Fusion that met my wife's specs. When it came time to get through the inevitable paperwork a car purchase entails the dealership once again came through with flying colors. Ryan was able to complete all the necessary loan applications for both vehicles and was very helpful in all aspects of the transaction. The organization has an excellent customer service focus and everyone we dealt with was sure to ask if everything was in order and if they could help in any way. I have had reasonably good luck in dealing with car purchases in the past, but Nick and Greenfield Ford have set teh bar very high and exceeded the experiences I have ever had before. I will definitely look to purchase cars here in the future and I would recommend them to anyone I know who is in the market. As I have not had any work performed on these cars, I did not rate the quality of the service department. Through my brief interaction with them, they were pleasant and professional and I have every confidence that when they perform service on my vehicle, I will be satisfied.

JS

Feb 25, 2015

My wife and I had spent about a year researching this auto purchase. Once we nailed it down to a Toyota Rav4 we started contacting dealers in the Western MA. area. Through visiting, emailing and phone conversations the dealers were dropping like flies. We just got bad feelings at them. Then we called Greenfield Toyota the furthest from where we live. From that first call till we drove away with our new Rav4 we felt at ease with no pressure and a very pleasant atmosphere. Mike was so cool, to the point he said just for the fun of it what are all the options you would like, so we told him everything and he went to work. He got us all options we had hoped to get and at a price we were very happy with.

donbe77

Feb 5, 2015

Our sales person was Shane Barbato. After visiting several other dealers that were rude or left you waiting for a response on a cars availability and not hearing back. We found a similar car here and made the trip to check out the car. Shane had the car waiting for me and was very friendly. He made our car buying experience very easy and took the time to go over all the options and functions with my wife. Will be going back to see Shane when I am ready for my next truck.

John

Jan 26, 2015

I had a great experience working with Nick. He knew his product well and gave me a very fair price for the car I was looking for, to buy for my sister. Nick was always available and willing to answer any questions that I had . Great guy, Great experience, Great dealership, I will buy here again in a heartbeat. Toyota Motors in fortunate to be represented by a dealership with such high integrity and honesty.Dr. Babb/Bracey

Larry

Jan 25, 2015

Nick is the car salesman you always hope you will have, but rarely seem to find. He is knowledgeable and professional and he listens carefully to what you may be looking for in a new car. He was quick to locate exactly the car I was looking for, even though he did not have it on his lot. I like to buy locally, but the last two times I went to buy a new Corolla my experience at Toyota of Greenfield turned me away, first to Wilbraham in 1985 and then to Keene in 2001. Not this time! I knew as soon as I met him that I wanted to buy my new car this time from Nick. He gave as good or better a price than I found in Northampton and Keene. He did not try to pressure me in any way and was thoroughly polite. Perhaps best of all, I felt I could trust him to do right by me. I strongly encourage anyone looking to buy a new Toyota or Ford to contact Nick at Toyota/Ford of Greenfield. He's the best!

Mari

Jan 21, 2015

Our sales person was Nick Koscinski and he never pressured us in any way. He was very polite and helpful in the sale Ford F150.

arby

Jan 19, 2015

The first dealer I visited didn't care whether I bought the Subaru from him or not; I'll sell it to someone, probably today or tomorrow, he said. I went online and looked for the best price and dealer ratings I could find for a small SUV. I found it at Toyota Ford Greenfield. Nick Koscinski called me back and made an appointment to see it that day. When I got there, he also told me how to get to the other nearby dealer and gave me a clear comparison of three different mini-SUV models. I was sold by his honesty, friendliness, and willingness to help, and didn't visit anyone else. I decided within a couple of minutes that I was going to buy from him, so it was just a question of which car I wanted. The advertised prices are fixed, so there's no haggling; I love that, because I don't want to worry about how well I can negotiate. They have the best advertised prices, they have a service that checks these prices, so they know it's a good price. Their prices were anywhere from $1000 to $2500 cheaper than other Pioneer Valley or southern NH dealers. Nick spent quite a bit of time with me, I tried many cars, I decided to go for a slightly-used Mazda, and they checked it completely and replaced the rear camera for free. I came away with a great experience, a great car, and a feeling that I'd gotten a good deal and been treated very well. It will be a few years before I buy another car, but I'll definitely be shopping there (even though it's 40 minutes away from me).

Peter M.

Jan 19, 2015

We traveled 85 miles to purchase a 2007 Camry Hybrid at Toyota of Greenfield, and it was well worth the trip. Great car at a very fair price. Everyone was professional, low-key and knowledgeable. The car was as described -- in excellent shape. I discovered an oddball issue with the car after the sale: somewhere along the line, the passenger-side sun visor had been replaced with a drivers' side visor -- so the mirror in the visor faced out the windshield instead of facing into the car. They demonstrated great customer service by ordering the correct part and sending it to me. No charge, no fuss.I couldn't be happier with this buying experience, and strongly recommend this dealership. Happy shopping!.

pooh75

Jan 12, 2015

I was looking for a new car. I had already been to two other dealerships and they couldn't help me. I talked to Shane on the phone and the next day I went to see him. I drove my new car home that day. Thank You Shane Barbato you are awesome. If any of my family or friends want to buy a car I will definitely send them to you.

RJD

Jan 12, 2015

Shopping for a vehicle on a busy schedule can be stressful; Shane Barbato was very professional and helpful and made the whole buying process run smoothly.

RobPapandreaCT

Jan 4, 2015

This dealer is fortunate to have a nice blend of youthful energy and seasoned professionals, I enjoyed buying a car from them and I'm looking forward to seeing how their after-sale services play out.

John

Dec 28, 2014

We just stopped to look. Ryan was very helpful and not pushy. Salesman ryan and business man ryan both went above and beyond to help me get affordable payments on my dream truck. The deal they gave me was very impressive. I couldn't say no! I would definitely recommend them to any of my family and friends.

Nicholasjb

Dec 22, 2014

Worked with mark caloon had an excellent experience! I got an amazing deal on a 2014 F-150. It was very quick and easy! I would recommend this dealer to everyone!

ChrisBennett

Dec 19, 2014

This is my wife's and a I second new vehicle purchase at this dealership. We continue to receive excellent service in all aspects of this dealership including maintenance. We are glad to provide business locally and they continue to provide competitive prices along with straight forward, pleasant negotiate process. My wife and I will continue to purchase at this dealer thanks to Shane and Craig continued excellent service.

jimshortell

Dec 14, 2014

Traded a 2012 Tacoma for a 2015 Tacoma. Two sales people worked with me, Carol Buker and Shane Barbato, as one went on medical leave during my contact with the dealership. Both were friendly, knowledgeable, professional. I got a good trade-in allowance for the 2012 truck, the new truck delivered on time, and Shane was very helpful in explaining all the features of the new truck when it came in, as many of them having changed from my 2012 model, as I had "stepped up" to a higher tier Tacoma model this time. I enjoyed working with both Carol and Shane and recommend the dealership to anyone looking for a new vehicle. I bought my 2012 Tacoma there also, and had only positive experiences with the service department.

lbrooks2001

Dec 12, 2014

I had been contemplating purchasing a new tacoma for quite a few months and finally decided to replace my 95 tacoma at the end of november.I had been in contact with Nick of toyota of greenfield along with a couple other dealers in the area during this time and based on what they all said I decided to go with toyota of greenfield based on price, tradein value and availabilty of a hard to find truck in my price range.The first time I met with Nick, a trade in was negotiated along with the purchase price, with out any hassle, and I committed to the purchase of this truck which hadn't even made it to them from the factory yet.When the truck was ready for pick up it was exactly what I expected and I was in and out knowing they gave me the best deal out there!Nick and the rest of the staff of toyota of greenfield went well above their call of duty to make me a very satisfied customer.

David Stier

Dec 9, 2014

My family was in a one-car situation, that does not work well with my wife and I heading 32 miles in the opposite direction. Mark Caloon and the folks at Greenfield Toyota responded quickly to meet my needs, price-wise and quality-wise. I found myself in a 2015 Prius for a price I couldn't refuse. Financing made easy, the whole experience was so convenient I couldn't believe it. Thank you Mark.

jake.walter.18

Dec 5, 2014

Mike Dubour was extremely helpful and friendly through out the whole buying process. Extremely quick and efficient throughout the whole process. Will absolutely recommend any friends looking for a new or used car to him.

p_j_

Dec 4, 2014

Shane Barbato found the car we had been looking for. We had visited other showrooms and he was the only person that took the time to find the toytoa camery hybrid we wanted. Everything that needed to be done was completed so we could just drive off without any extra returns to dealership. This is our second purchase at the dealership and will plan on return in future and will recommend them to everyone. Thank you Shane.

bogeyvt

Nov 23, 2014

We recently purchased a late model pickup truck from Ford of Greenfield. Our sales consultant, Carol Buker, was cordial and efficient in all of our dealings. And the dealership found us a great financing rate. While we have yet to experience much interaction with the service department we have had experience in the past with the one person who has worked on our vehicle to install a front trailer hitch, Marshall Dix, and would expect to continue a positive intereaction at this dealership.

brobicha

Nov 23, 2014

Went in to check out a Nissan Rogue. Had a great experience with Ryan who took his time with us. Process was efficient and quick.

Jotto1

Nov 20, 2014

went in to see Shane about trading in my truck for a new one we checked out what was on the lot and he was very friendly and help full throu the hole prosses no pushing me in to somthing I did not want found the truck I needed and work on getting the best deal and for what I need for payments. He was there 100% every step of the way. Evion after buying it I called him for help on things I found on the new truck and answered any questions I had about it great guy family friendly to.

forfam

Nov 2, 2014

Purchased a 2015 Toyota Hylander Limited from Toyota of Greenfield. Mark Caloon did a great job selling me this vehicle. We cut right through all the usual haggling and got down to a very very good deal, He made it a very pleasant transaction, very informative but never pushy I would highly suggest giving Mark and Greenfield Toyota a visit when buying a vehicle

gingeewingee

Oct 21, 2014

I had a great experience with Shane. He was courteous, helpful, and really worked with me to get into a vehicle for my new business. Very grateful for his help and friendliness.

Vic Yarra

Oct 20, 2014

Bought alot of vehicles in my life and this dealership was the best to date. I would recommend Greenfield Toyota/Ford for your next ride. Thanks for the friendly sale.

munchabuncha

Oct 19, 2014

We have purchased 4 vehicles from Toyota of Greenfield - 2 Highlanders and 2 Tacomas - both new and almost new - over the years and have been extremely pleased with the ease of shopping, negotiation, and financing. We always feel welcome and Mike Dubour spends quality time with us explaining options and cost in an authentically professional manner. There was no pressure but Mike did everything he could to get us in the 2013 Certified Used Highlander that very day! When our children are ready for their first cars (in 3 years), we'll most certainly recommend Toyota of Greenfield!!

caroline58

Oct 16, 2014

This was my first purchase of a hybrid vehicle. I was nervous about buying a car that I knew not much about. The salesman, Mark Caloon,took the time to answer any / all my questions I had. As soon as I drove the car,I knew that I would be happy with the trade in. I have had the car a few months now,have NO regrets. I LOVE this car. It's the best thing I 've done. Mark quickly found the color I wanted. Took care of everything that needed to be done, I had no worries. It was the best and easiest experience I've had at a dealership in quite sometime. If you are looking for a vehicle, see Mark, he Will take good care of you. Now I drive right by the gas stations, it's very nice for a change. Check them out. I am one happy customer. Thank you, Mark and Toyota.

dbrooksbank

Oct 10, 2014

I shopped around for a Tacoma, as far away as W.Springfield and into Connecticut. I found Tacoma's at lower prices but not with the SR5 package. Toyota of Greenfield found just the right Tacoma model for me, with the SR5 package, in a color I liked. The salesperson I worked with, Carol Buker, was very down to earth, friendly, knowledgeable and honest. My total experience with Carol and Toyota of Greenfield was an excellent one and I would recommend this dealership to anyone going forward. I've worked with this dealership in the past and the Service department is excellent and everyone goes out of their way to make sure the customer has a very positive experience. No need to purchase from other areas when shopping local provides the best value and keeps the dollars here in Franklin County.

echilton

Oct 7, 2014

I had a great experience with Shane Barbato, Sales Consultant. The whole experience was pleasant, no pressure, and informative...what more could you want from a car-buying experience.

Susan Sigda

Oct 5, 2014

Easiest car buying experience ever. Carol knew exactly what we wanted and had everything ready for our pick up. It was a pleasure dealing with her and we will be back!

joleslie

Sep 30, 2014

Buying a car is a daunting project, no fun and overwhelming. I am grateful for the help and for the fair price I was given by the Ford of Greenfield.

gaila G!

Sep 26, 2014

I had looked at a fair number of makes and models, and narrowed it down to two makes and three models . I went to Toyota of Greenfield because they were the only dealer that had both of the models I wanted (a Prius -c and a Yaris) on the lot at the same time. After the test drive, when we went inside to discuss numbers, I was quite pleasantly surprised that I had nothing to argue about- the deal was that fair. I assure you, that has never happened to me before. Ever.Oh, and when I went in to pick up the car and pay, the price on the invoice was a few dollars LOWER than quoted, just because it was. Again, when does that happen? Shane (Barbato) is easy going, informative, very straightforward and upbeat, and when it was all said and done, I actually said, I had fun". How often can one say that about car buying? , They also do all the title and reg paperwork for you. A **very** customer oriented dealership.

witbil

Sep 26, 2014

This is the second used Toyota Highlander I have purchased from Toyota of Greenfield and both experiences were great. In both instances Shane Barbato found exactly what I wanted at a reasonable price. A great dealership!!!

db413

Sep 25, 2014

We called around to get prices and Matt Mcguire not only gave us a fair deal, but he went out of his way to make the process easy and low stress. It really could not have been a better experience. I told him that I would get in touch the next time I need to buy a car and I will. Also; other people at the dealership were great to deal with as well. After the whole deal was done and we were driving home, my father said that kid is much too nice to be a car salesmen.

pintas

Sep 22, 2014

I first spoke with Collin Jones over the phone to inquire about a new Highlander. We negotiated a price, and made an appt for me to come to the dealership to purchase the car. The number we had negotiated did not change, and I value that. Collin sat with me in the car while the sale was being processed and reviewed all the workings of the car. If there was something he was not sure of, he checked immediately with another employee. He was aware that I had to wait quite a long time for the plates/registration to be processed, and took responsibility for the delay. Working with Ryan for additional products was informative and he was not a pressure-type salesman. I also appreciated that, and ended up buying one product. It's my guess that I was willing to buy that product because of the positive experience I had with him.

amberlynj

Sep 20, 2014

Went into Ford of Greenfield not thinking I would be in and out within less than 48 hours. Carol had me test drove to cars, my budget was tight but she wasn't pushy and she even was kind enough to tell them even if I didn't get a new car to please replace a front tire that was bald for my safety. I walked back in the next day said the Explorer was the one, she had the deal done in less than 12 hours. I'm now driving the car I love. Thank to Ryan for taking his time to explain the contract with me and making signing a breeze! I would defiantly recommend Carol and Ryan for your Car needs!

butch911

Sep 19, 2014

it was great working with carol buker. She was very nice and enjoyable to be around. Do not ever let here go anyplace else. butch martin

Pmono14

Sep 19, 2014

With an excellent knowledge base, fantastic customer service skills, a great personality and an overall positive experience I would highly recommend Toyota of Greenfield and Shane.

sue14rav

Sep 14, 2014

This was my first purchase with Toyota of Greenfield and using True Car process. The whole process was very simple. Probably the simplest car purchase I have ever made. From Shane Barbato in Sales to Dave (sorry no last name) the paperwork pusher, they were all great to work with. The service was quick.....friendly...and they did everything for me including the RMV.Also it is great to see a dealership that still gives you a full tank of gas when you purchase a car. The last couple cars I bought left me with barely enough gas to get to the next service station.I was totally impressed with Toyota of Greenfield and have told others looking for Toyota's or Ford to go and see Shane.Thanks to all at Toyota of Greenfield!!Sue Sinclair

brittany.garand

Sep 12, 2014

I recently financed my first car from here. I was really unsure about the process, but Mark and the rest of the staff were super friendly, super knowledgeable, and not pushy at all. The car was a UMASS car with low miles, and a really reasonable and affordable price. I did have an issue with needing a repair early on, but they were very accommodating. They picked up (and returned) my car at work and left me a loaner, and took care of the repairs rather quickly. Plus, they were great about keeping in communication with me and updating me on the status of the car.So overall, I'm really happy with my purchase here, and would certainly buy from again.

gramps62

Sep 2, 2014

this was my 2nd Toyota truck purchase in the last two years and both times my go to salesrep was mark caloon.Ican't say enough good things about him. he made the buying experience a pleasure both times.he went above and beyond to see that I got a great deal and to make sure I was happy.I can even say that craig bodenstein has come around nicely.my hat is off to you guys and thanks for the great deals.I highly recommend contacting mark caloon at Toyota of greenfield when you are ready to buy a new vehicle

Nummer

Sep 2, 2014

Buying my new 4 Runner from NIck was a great experience in all aspects. I initially emailed him re: a potential 4 Runner that was listed in your inventory, but since that one was sold, I was offered the opportunity to meet with NIck to discuss what I was looking for. I found NIck to be very friendly, down-to-earth, and very knowledgeable and informative. He found a vehicle that included just what I wanted and advised me re: different options, pricing, financing, Toyota special offers, etc. Since this 4 Runner was not yet on the ground, NIck kept me informed of its potential delivery date and worked with me since I had two separate trips out of state when I was not available for pick-up. On the delivery date, Nick again was exceptionally helpful in explaining various aspects of the vehicle and explaining registration, inspection, etc. I also found Ryan to be very knowledgeable and helpful as well. I felt I received exceptional customer service from NIck and appreciate his offers of availability for follow-up calls/questions. I would definitely recommend NIck as a sales associate to a family member or friend, and because of this experience would recommend your dealership as a whole.Thank you,Renee Southwick

Migsc

Sep 1, 2014

I had a great experience, as I have had in all my dealings with this dealership over the years. Shane Barbato was very friendly and professional throughout the whole transaction.

Jill Bernard

Aug 30, 2014

I just bought a used car here and absolutely love it. Shane is super helpful, and I appreciate how easy he is to work with. Unlike other dealerships and cars salesmen, Shane wasn't pushy at all and was very relaxed which made the search for a reliable used car an easy one. The overall experience of buying a used vehicle here was great, and I will certainly put Toyota of Greenfield at the top of my list when I am looking for a new car down the road.

mantisgraphics1

Aug 30, 2014

Just purchased my 2014 Explorer from Carol. Not only was she able to beat a price from a rival dealership, she was very attentive and quick to get back to me with any questions I had. I would definitely purchase from Carol and Ford of Greenfield again.

Yasman

Aug 29, 2014

Thanks Mark you did it again blink my eyes and I'm in my NEW FORD I must also thank the TEAM behind Mark that makes the process work so well.Great job TEAM GFLD.

mugnani

Aug 25, 2014

Carol Buker made us feel at ease immediately and was the main reason our buying experience was great. We were not convinced about buying a Toyota at first, but Carol' was very patient and we felt that she heard our concerns and was responsive to our needs. We will definitely recommend her to our friends and family. Thank you Caroil!! A+

perky18

Aug 22, 2014

my experience at toyota of greenfield was more then i expected, i always dread going to dealerships and getting pressered. but not here they give you plenty of room, and they make fell at home.

Pinto922

Aug 14, 2014

This was my first experience buying a car in many years and I was very happy with the service provided by Toyota of Greenfield. Especially Matt McGuire, who was able to guide me through the process. I would highly recommend Matt and Toyota of Greenfield for any future car needs.

charlesprius

Aug 12, 2014

Inventory and sales rep process was great. BUT! Watch our for upselling of warranties during the sale closing process with the business manager. The business manager lied to us that a warranty was needed to get a loan. We ended up getting the loan from them, but found out later that the business manager was not being truthful with us. The bank did not require a warranty. In fact, the reverse was true, a few banks rejected the loan because the cost of the warranty made the loan to collateral ratio too high.

pendragon

Aug 12, 2014

this dealership was very good to my wife and I while we were looking for the right car, we found it and they helped us get the car. They were very professional but friendly as well. I would highly recommend this dealership.

rbushey

Aug 12, 2014

I am glad to have met sales team. If the service team performs just as well I will be very happy to return for business in the future.

ahtram51

Aug 11, 2014

This is the third time we have bought a Toyota from this dealer. That alone should speak for itself.We couldn't be happier customers.

ladym53

Aug 8, 2014

Excellent experience overall! Shane Barbato went out of his way to give us the best possible deal and service. Low pressure kind of guy. Wouldn't hesitate to work with him and Toyota of Greenfield again. Small town beats big city any day!

shecky77

Aug 6, 2014

I drove an hour and a half to meet with the sales person who eventually sold me the car I wanted. Didn't have the same experience in a dealership in my home town. It seems the staff at Toyota of Greenfield knew their vehicles, listened to their customers needs and matched them up with the right vehicle and at a price that beat the rest. The staff was experienced, smart, understanding customers needs and went the extra mile to seal the deal. I would go back to this dealership in the future and would recommend them to anyone who would listen. They are a small dealership out in the suburbs, however, I'd much rather deal with them than the large state of the art dealerships in the cities any day. They are much more in tune with customers needs rather than meeting their numbers for the month. Mike Dubour was awesome to work with !

ksorrentino

Aug 4, 2014

We had an excellent experience with purchasing a new 2014 corolla eco. After 10 years and 208,000 miles with my previous corolla, it was a relief to have Shane make the process go smoothly as he described the cars that we test drove and he helped us make our decision. He was enthusiastic and encouraging without any pressure to decide.

Bharri

Jul 30, 2014

Coming from someone who dreads any interaction with any auto dealership I must say that this was the first time I cannot find any reason to complain. Nick Koscinski handled our transaction the way it should be done industry wide and we walked out of there with a Certified Used vehicle at a fair price for both us and the dealership. Their business model is informal, with clear pricing and no pressure sales tactics which makes the whole process a lot more transparent and comfortable. Less like the contentious battle that usually takes place when buying a car.We would return to them if we were to purchase another car tomorrow.

Mollyorr

Jul 25, 2014

My experience at toyota of greenfield was stellar. Great service, friendly staff, very accommodating. Leasing a car has never been easier! Will recommend this dealership without hesitation

jblanker

Jul 23, 2014

I was very happy with the purchase of my new RAV4 at Toyota of Greenfield. The staff was helpful but not pushy and they were very accommodating.

hqlane

Jul 22, 2014

We called the dealership to find out if they had a car we wanted in stock. We were connected to Mike, who listened to what we wanted and then worked to find the edition Toyota Sienna we wanted before we ever set foot in the dealership. He got the car, but when we discovered we couldn't have a roof rack installed, he worked with us to get the next edition up. Mike was knowledgeable, responsive, and friendly and worked hard to get us what we needed and to negotiate with us for a good price. We were very happy with our experience. He earned 10 for his customer service!

Rachel Peterson

Jul 22, 2014

Shane Barbato was a delight to interact with from the very first visit to look at and test drive trucks - to the last handshake (and a hug) before we drove off with our new Toyota Tacoma! Knowledgeable, honest, straight-forward, and a pleasure to deal with, Shane never put any pressure on us, and he connected in a way that few sales people do, in any industry. It was also lovely to work with Ryan Deveney who was very helpful on the finance side of things. We are looking forward to our continued relationship with Toyota/Ford of Greenfield and highly recommend them to others looking to buy quality vehicles from knowledgeable and delightful folks!

Rich Messer

Jul 21, 2014

I watched the web site and found a vehicle I was very interested in. Matt was a great contact to work with, kept me appraised on work that was done to the vehicle, delivered on his word the work they were going to do, and also made sure that the detailing inside and out was exceptional. Overall, Matt was very easy to work with and I recommend him highly...

matt01367

Jul 20, 2014

I was in and out fast with my new car he kept it plain and simple and didn't play no games we didn't have to fight over a price all day we were in and out thanks

mikey48

Jul 18, 2014

Our experience was amazing from the time we met Shane to the time we took delivery of our vehicle. Shane has to be the most friendly and kind person we have met. His low pressure and low key approach to dealing with customers is fantastic. We saw this not only with us but with others who we saw talking with him. The dealership as a whole is great from sales to service, everyone treats you kindly and with respect. I will definitely recommend them to any one we can. Cannot say enough good about them. Thanks for everything!!!!!

urgielewicz

Jul 11, 2014

It was a great experience at Toyota of Greenfield getting my new 2014 Rav4.I enjoyed working with Carol Buker and found her to be very easy to work with. She found me a price that I liked, which was very important to me.I will recommend Carol to my family and friends.

bharper2793

Jul 10, 2014

When the Nissan dealer I bought my Ford Truck thought my factory warranty may cover what was wrong she suggested I go to the dealer around the corner to see if they could diagnose the problem. I did and they were not very customer service orientated. They told me they could not look at it for at least two weeks. All I needed was someone to hook it up to the computer to see what the mileage was. They also told me the extended warranty I had purchased was not really that good . He had worked there for a decade. I went back to my dealer told her the story and she called Randy and explained my situation. Randy fit me in the next day to diagnose the problem. Made a lot of phone calls and found out it was not covered because it was a month too old. He then called and got approval for a new cluster gauge unit. I was going on vacation and he assured me the truck would run fine. Halfway through my vacation I had to come back for a medical reason . I called and he had the part and fit me in that afternoon . He was always professional and understanding. An asset to your company.

EMarscher

Jul 9, 2014

My husband & I were car shopping and decided on a Camry. Our hopes were that we could work with a local dealer at a fair price. We stopped at Toyota of Greenfield on a few occassions and spoke to both Carol Buker & Matt McGuire who were able to help us narrow down which Camry would be best for us based on the info we shared with them. We have bought cars out of town previously and were not expecting a local dealer to be so competetively priced and surprisingly accomodating. Carol & Matt's ability to work together seemlessly to find us a Camry we wanted at a price point we agreed upon was impressive and invaluable to us and ultimately ended with us buying a car we love at an equitable price. This car shopping experience solidified our efforts to do business locally.

abbe444

Jul 4, 2014

Nick K. was extremely helpful in the purchase of our 2014 Rav4 and I would recommend him to any of my family/friends. Honest, trustworthy.

ebailey2014

Jul 4, 2014

In our search for a Toyota Prius we had a wonderful experience at Toyota Ford of Greenfield. My wife and I were especially happy with the personable staff, transparency of the process, and detailed explanations we received. Shane Barbato was very friendly, thoughtful and thorough in our face-to-face, telephone and email communications. He is a wonderful asset to the dealership. Ryan Deveney was also very patient and helpful when we completed the final paperwork. Amanda (forgot her last name) too was quite helpful, she greeted us at the door and answered our questions. Great team at Greenfield! We value relationships and look forward to a long one with Toyota Ford of Greenfield!

james.doneski

Jul 1, 2014

This was the easiest car buying experience I have EVER had. Shane Barbato was super accommodating. They gave us a quote on our trade over the phone and then stood by that quote. They got us in and out very quickly and delivered the car to us an hour and a half a way. I'd HIGHLY recommend this dealership. Very fair, very respectful and friendly folks from top to bottom.

PaulVlach

Jun 29, 2014

Shane Barbato jumped right in, while our 'regular guy' Mark Caloon was on vacation. Shane set up us with three test drives of vehicles we were interested in, with no pressure, and right up 'til closing time. He helped us sort through the options, and showed us our actual costs. We made the deal in the last 15 minutes, and came back three days later to pick up our new Camry SE.

buffibuffi67

Jun 27, 2014

My experience started off with my husband's purchase of a Ford Escape. He relayed to me that there was a leftover Cmax with a reduced sticker price (loaded with all the fancy bells and whistles). I also have been intrigued at how improved the hybrid technology has become and that there was something that finally made sense to my commute and price range. So.....I decided to go in and check it out.The staff (Shane and Ryan) went above and beyond in my opinion to get me the best deal possible. They seemed to genuinely care. Shane was so nice, friendly and courteous (you all were!) - not at all the pushy sales type and helpful! Never before has a sales person offered to come along to assist in getting the sticker (the service dept was too busy), fueling up etc once the sale was final. As a matter of fact, the last dealerships sales crew I dealt with did not even acknowledge my presence after the sale was final. So bravo to your team!Ryan was able to work with the banks to not only reduce my interest rate and payment from the original expectation but to gain additional warranty, free oil changes, simonex finishing, etc - gas and go for the next 50,000 miles! This I had not even asked for to do!So - to sum things up 6 days after the sale I am totally loving the hybrid experience! All the bells and whistles are working great.This is kind of an experiment for me to see if the fuel savings is worth the change - so far I am averaging 42.3 miles to the gallon, run electric over half the commute and average I use .9 gallons of gas to travel 45 miles and have not had to fill the tank yet - this is partially due to ford filling the tank for me)! It can only get better from here as I adapt to hybrid driving!Two thumbs up Ford of Greenfield! :)

anewprius

Jun 26, 2014

A low key, low pressure atmosphere made for a nice experience buying my car. There was were no surprises, and they were very clear the whole way through. I'd fully recommend Greenfield Toyota, especially if you live in the region- there's no reason to waste your time driving east.

jenaveeve

Jun 26, 2014

I was very nervous about getting a new car. My credit isn't great and so I decided to Lease a vehicle for the first time. My sister referred Carol who she knew through a friend, and Carol was great. She made me feel at ease and helped me greatly in getting the car I wanted. She had me test drive the Fusion which is what I wanted but I didn't like the color. She asked me what color I wanted and she found me a blue car. It was exactly what I was looking for. Even though my payments are more than I wanted, which she explained why and I totally understood. My credit was one and I had no down payment, but she got it as low as she could by having me lease it 3 years and 3 months. She called me that same day to tell my I was approved and that they found my blue care. She said they would get it Monday. I got a call Monday evening and she said my car was there and I could possibly get it the next day. I went after work on Tuesday and met Ryan who helped me through the signing of all the papers (he was very nice and explained everything so I would understand) and then Carol got me into my new car. She showed me all the perks and sat with me inside to show me all the buttons and what they do. She made sure I was comfortable before I drove away. I would absolutely buy another vehicle from Ford and would see Carol again to buy/lease it. I had a great experience and my nervousness went away as soon as I sat down with her for the first time.

mwing53

Jun 26, 2014

The reason for the excellent ratings above is that I was completely satisfied with the whole experience..start to finish..and found it to be in no way in need of improvement. I've been, and will continue to be, their customer.

fingolfin

Jun 21, 2014

I needed a new truck so I began checking out all the local dealers, I found that Ford of Greenfield had the best prices hands down. I contacted Shane Barbato with various questions and he was extremely helpful in answering all of them and eventually we found the truck that was perfect for me. Ryan Deveney walked me through the whole loan and warranty process and really took the time to explain everything, which was greatly appreciated. My wife will be looking for a new vehicle in a year or so and we will definitely be going to Ford of Greenfield and I look forward to dealing with Shane and Ryan again.

Smurley

Jun 18, 2014

Me and my dad went in to just look for car because I needed to get a car for college and Shane was really nice about helping us find a car and find the one that I liked. Even recommended to finance a car if need be. The overall experience was just wonderful and Shane made it fun and easy to find a car! :)

AndyW1970

Jun 12, 2014

Great all around experience!!! Shane Barbato was very pleasant, honest, hardest working salesman I have dealt with. He and the rest of the Ford of Greenfield staff will go the extra mile to earn and keep your business!!!

JoshuaJacques

Jun 12, 2014

In looking for my first car Shane went above and beyond in providing great customer service. He understood what I was looking for and helped me find the perfect car for my needs. Shane along with the other employees I encountered were all very friendly and helpful. Overall I had a great experience buying my first car here, and I have Shane to thank for that.

plowe

Jun 12, 2014

He figured out what I needed, wanted and could afford to finance. streamlined the process and got me out with a new car in time to gt back to work without missing and important appointment, which was why I was buying a car in the first place. great experience. only wish I had come to greenfield ford and not Northampton to buy the last car. Patience Lowe

Etinen

Jun 11, 2014

I went to this dealer not only because I had a long standing relationship with their service department but also because their sales dept was recommended to me by a trusted friend. I am very pleased with the results.

LisaHerrington

Jun 8, 2014

We bought a new F350 Lariat and everything about our experience at Greenfield Ford was GREAT! Mark and Ryan are both AWESOME!!! Thank you so much! Rich and Lisa Herrington

Ed & Pam

Jun 7, 2014

We would like to take this opportunity to express our sincere thanks to Mike Dubour, our Sales Consultant, for another great experience with our recent, second purchase in 2014 at Toyota of Greenfield. As with our first purchase in 2012, Mike was very kind, courteous, knowledgeable and professional. In addition, he made sure that our insurance and registration, etc. was all in place when we picked up our new vehicle. We are also very grateful to Ryan Deveney who, as before, did an excellent job handling all the necessary paperwork. Both Mike and Ryan, once again, made our experience very pleasant and hassle-free. We highly recommend Mike Dubour, Ryan Deveney and Toyota of Greenfield.

joemarie

Jun 5, 2014

Mark has taken care of us many times.He believes in great customer service and it shows in what he does.I have great results.

ckallday12

Jun 3, 2014

Shane was very pleasant and helpful to us. He found us a great deal and car. We feel like he went above and beyond to make it happen.Thank you Shane.

Parkersmom

May 31, 2014

From the minute we walked in the door, we were treated with friendliness and respect. I cannot say enough about Shane and the way we were treated upon buying, and leasing our new vehicles. In the span of 3 months we have purchased 2 new vehicles, and now are leasing a third from Shane. His concern for our needs and requests, was genuine, and I don't feel that he was ever giving us lip service to simply pacify us. We are completely satisfied with the total experience, and will certainly direct all our friends to Shane, and we ourselves have found a new and longstanding relationship with Shane and this dealership. Dan and Deborah Peirce.

KodiakF150

May 30, 2014

This was the most pleasant vehicle purchase I have ever experienced. The no hassle, no haggle approach to doing business is very appealing to us. Everybody we encountered at the dealership was friendly, courteous and professional. If the service department is run with the same philosophy I will definitely make the trip there for service.

kimodog

May 28, 2014

We have always liked to do business locally. After reviewing your dealership, we found an excellent 5 star rating, and decided to see what you had to offer. Test drove 2 Tacomas. The 1st one was an SR-5, 4 wheel drive automatic. Ride was stiff and not impressive. Every Bump was felt. After owning a Tundra in the past I guess we were spoiled. Shane Barbato had us test drive a Tacoma TRD sports package, manual, and what a difference in the smoothness of the ride. This changed our mind to purchase a Tacoma. After going over cost and terms of purchasing, we decided to lease. What a great lease package. Never had maintenance services covered for the 1st 2 years with any other brand of leased truck or car. The best part about this transaction was there was no Pressure, No bait and Hook, and Shane Barbato was down to earth, and his great sense of Humor was another PLUS! We look forward to staying local, and feel confident in being well taken care of for all our needs. It is so refreshing to find a dealership, with such a nice staff close to home! Sincerely, Donald and Karen Grenier.

jalambert

May 24, 2014

We decided to try a car buying service offed thru USAA where we have been members for 46 years. USAA has a long standing reputation for associating with high quality products and business. Toyota of Greenfield participates in the service and was reffed as a nearby dealer. We also had previously purchased a vehicle some years before from this dealership. Mike was very helpful although we did arrive at a very busy period. We decided on our vehicle and completed our transaction with little hassle. Despite an unexpected and uncharacteristic glitch on the part of USAA insurance returning documentation to the dealer in order to obtain new license plates and registration we were able to pick up our new Camry as planned the next afternoon. Mike took the time to explain operation of the new features.. We are pleased with both the process and the price of our purchase.

rfeyrer

May 21, 2014

I would like to say thank you to Shane Barbado for all the work he did to get in me into my new vehicle. Everything went quickly and smoothly. Shane is a great asset to this dealership. I look forward dealing with him again in the future when my wife is in the market for a new vehicle. Shane goes above and beyond any sales person i have ever dealt with. Thank you for everything.

jaj2

May 19, 2014

The entire experience was fantastic. Everyone was very friendly and helpful. Craig guided me through the process step by step and answered all of my questions in a friendly, honest, and caring manner. Ryan guided me through the maintenance and other paperwork in a professional and patient manner. Carol couldn't have been more helpful. She showed me how all the features of the car worked which wasn't easy for her I'm sure because I'm not very computer literate. She was so patient and really wanted me to understand how to work everything before I headed home. She also gave me her phone number and made me feel very free to call her with any additional questions or concerns. This really is a top notch dealership and I'm grateful for the experience. Sincerely, Jill A Jones

Scotty1112

May 14, 2014

I always go to mike for all my car purchases he always goes the extra mile for what wanted he even located the truck I wanted on his day offThanks Again

porbill3

May 12, 2014

This is my second experience in purchasing a new vehicle from Toyota of Greenfield in the last year. Both the car and the truck were found with the packages wanted by doing a search. Friendly, courteous, and warm was the attitude; with keen eye on the bottom line. Thank you for two good vehicle purchasing experiences.

EDEGRAVE

May 10, 2014

Our experience purchasing the Toyota Prius C with Nick Koscinski was great. He was very friendly and helpful. He answered all of our questions about the Prius C did a great job helping us with the purchase. We use the Toyota Ford of Greenfield dealership for service of our Toyota Matrix and were happy to be able to buy the Prius C from them also.

Marytm

May 9, 2014

Shane was great, friendly and funny...the first finance manager I spoke with was a little bit aggressive but Shane was pleasant........my car is very nice

kim2014

May 7, 2014

Over all great experience dealing with Marty and Ryan was awesome. Their attention to detail as well as knowledge of the process was excellent and we would recommend them to anyone looking for a new or used auto. My wife and I had some issues with our own credit union in securing financing and their patients in the situation was great.

pchmura

May 4, 2014

I appreciate the responsive service I experienced recently in purchasing my new vehicle from Ford of Greenfield. Marty Kendrick was great to work with! He helped me answer every important question I needed to in order to make my decision to purchase, and he followed through on every commitment he made in the process.

June1188

Apr 30, 2014

Shane Barbato is a great asset to Ford of Greenfield team. Shane is very professional and helpful before, during and after the sale. Thank you

AMessier

Apr 29, 2014

I found several cars on line that led me to Toyota of Greenfield. Shane was extremely helpful, friendly, knowledgeable and relaxed. It was an enjoyable experience. He answered my emails, was extremely patient while I debated several cars, and then treated my husband equally well when he came in for the final sale. It was all very easy. Thank you for your expertise, I love my new (used) car! Anne Messier

tatabatata

Apr 29, 2014

I just finished purchasing a Toyota Prius from Mike and it was a great experience, made even better by the fact that I am still in MI and took care of the whole process long distance.Mike worked with my financing agent in MI and made the whole process very smooth and easy for me.I am looking forward to taking my new car home in a couple of days.

lacoydr

Apr 28, 2014

I went into the dealership specifically looking for a Toyota Corolla. My reasons were because I would be commuting to Hartford CT twice a week, and Albany NY 2 times a month. Nick saw me in the parking lot and immediately started quizzing me about what I was looking for. He said, for my purposes, this would be a great choice. He also made me aware of your "up front, no haggle" pricing, and that put me completely at ease. Especially knowing what a great deal I was going to get. I had decided on a Corolla LE in Brown Sugar. That is when the wife came into the picture, because she always has to "drive" any vehicle I buy just in case she wants to "borrow it". My wife is much shorter than me, and found that she could not get a comfortable position. She also complained about the cabin noise compared to her $40,000 GMC Acadia. Anyway, she asked about the Camry, and Nick was very accommodating about letting us try one. Well, as soon as we sat in it and pulled out of the parking lot, we were sold! My wife then tried driving it. She found that the "electric seat" in the Camry allowed her to find the perfect driving position (even better than her Acadia). Once we got back to talk numbers, Nick had also suggested we try a Ford Fusion, just to get our opinion on it. We still loved the Camry and decided to go with that. Now it was just down to color. There was white, black, and silver on the lot. My wife wanted silver. I wanted white. But later on I found out that there was a champagne color up at your Bendix lot. It was the perfect color for both of us. The next day, I came down to sit with business manager, and complete the deal. As it turned out, the price seemed even lower than originally quoted. With the extra money, I decided to get the Simoniz Glass Coat, fabric protection, and 60,000 maintenance program. The next day was the day to pick up the car, but I just felt that a mistake must have been made so I went back over the numbers, and sure enough, it appeared that some numbers must have been transposed. Since I am such an honest person, I felt obligated to report it to the Sales Manager. He was so impressed with my honesty that he decided to keep the deal as it was!!! I was extremely happy with everything, from the friendliness of all the employees to the impeccably great deal that I got, even before the mistake! Rest assured, I will be a lifetime customer, and will be buying all of my Toyotas from your dealership from here on out. In fact, you may even see some of my family members there when they are ready to replace their vehicles as they all "love" my Camry! Thanks again for everything!

jbiederman

Apr 20, 2014

I just bought a car with the True Car experience. I found this dealership as one of the offered listings. Though there were errors on the form they worked with me to get me the price offered by True Car.

ronrecos

Apr 16, 2014

Tried Toyota of Greenfield for the first time due to proximity. Went just to look and see what was new from Toyota. Test drove several (3) very nice cars but chose a 4Runner and purchased it that same day as it was such a pleasure working with Nic.Thank you for such a wonderful experience! I have already scheduled my 2002 Tundra for repairs in your Service department and look forward to equally exceptional treatment there!Ron and Robin Recos

ferg0520

Apr 12, 2014

My car-buying experience began when I entered the showroom. I was approached by Marty Kendrick with a pleasant, "May I help you?" Marty was courteous and respectful. I was interested in purchasing a two-wheel drive Tacoma and Marty showed me one that was on the lot, which we took for a test drive. Marty answered all of my questions to my satisfaction. He didn't pressure me. He did assure me that now was a great time to buy a Toyota. I thanked Marty for all of his help and went home to discuss the vehicle with my family and "sleep on it". That was last night. I returned to purchase my new Toyota Tacoma, this morning. As part of the purchasing process, I was, also, waited on by Ryan Deveney. He was just as courteous as Marty.

jimformica

Apr 12, 2014

We purchased a new Highlander from Carol. Throughout the process Carol was responsive and delivered on getting us the exact car we wanted. I originally went to a Toyota dealership in my local area, but was disappointed in their "old school haggling" and bullying to try to persuade us to purchase a car that was not exactly what we wanted. Carol located the car for us and made sure the process was as smooth as possible. I have recommended Carol to a co-worker who may be in the market for a new Highlander in the next few months. Ryan assisted us with the financing of the car. Ryan was able to help us get a rate even lower than our credit union and did not push us into trying to buy things we did not want.Some dealerships don't understand that the car buying experience has changed with the advent of all the information available through websites like KBB, Edmunds, AAA, and Consumer Reports. Consumers are more educated than before. Carol and Ryan understand car buying has changed and we appreciate their help.

Lawrenceproy

Apr 11, 2014

Everything went very well. Marty Kendrick was our sales person. We liked him very much. He was very professional and did a great job getting us a car.

sfg123

Apr 11, 2014

My one complaint is I spent 2 1/2 hours in the dealership waiting for car to be inspected, license plate,etc. In he past I had never experienced a wait at other dealerships. So much for my day off.

tpm01002

Apr 9, 2014

I've always been a bit skeptical of the "no negotiation lowest price guarantee" model for purchasing a vehicle. In this case, however, I can say that I really do believe that the advertised price was, in fact, a very good price for the car. So I was glad to get a good price for this vehicle without the headache of negotiations. This was a nice change, and I'm hopeful that this dealership (and others) will continue to work this way. It's very easy to find data on invoice pricing and factory to dealer incentives on-line and so to see an advertised sale price that clearly took all those figures into account made life a lot easier.

Pr1vate1

Apr 9, 2014

My experience buying a new Toyota Corolla from Toyota of Greenfield was quite good. Mike Dubour was very helpful and straightforward and concerned that I be able to acquire a vehicle suited to my needs.

ThomasHowarth

Apr 8, 2014

I emailed the dealership thursday night about a prius i saw online, friday morning first thing i had a response asking me to come fill out paper work to see if i could get approved. I responded back telling them i knew i had shaky credit, but they told me to come down that they thought that they could work with me. i went down friday afternoon assuming in mind that this would never happen. much to my surprise they got me approved. i test drove the car and it was just what i wanted. it was quick painless experience, probably one of the best dealer experiences i have ever had.

soccermom3

Apr 5, 2014

This dealership made buying a car a very pleasant and exciting experience. The staff was exceptionally friendly and I would recommend to everyone. I will definitely be back for future purchases as well as service.I love my Camry

swamp1

Apr 3, 2014

factory special ordered a 2014 ford f 150 raptor.it took a few months to come in it was well worth the wait. its the best truck out there. during the wait any questions I may have had were only a phone call away. very knowable people on there product line. if I had to leave a message it was answered in short order. very friendly down to earth people. I was given updates as to the progress of the build . when the truck came in nick the salesmen went over all the features of the truck. was given a full tank of gas I was on my way home. as for the price I called several other dealers. ford of greenfield was by far the lowest price. it was a stress free buying experience. go there!

jranley

Apr 2, 2014

We drove an hour to check out a pickup truck we saw online. We were not sure what to expect as we had no knowledge of the dealership or the area. We were very impressed! The whole sales process was smooth and easy. Carol is very knowledgeable and friendly. There was no unnecessary salesmanship-everyone was straight-forward, unlike other dealerships. We would highly recommend Carol and the dealership to others for sales and service.

pt20

Apr 2, 2014

My 2014 Ford Expedition was the second car purchased from Ford of Greenfield and I have all my service done at this dealership. I travel from Vermont to take advantage of their excellent sales, service and follow-up. Ken and Randy are great to work with.

Nelda9

Apr 1, 2014

My experience with the dealership and staff was Great, beginning with the sales manager, Craig Bodenstein then off to the sales consultant Nick Koscinski. They were all very attentive, friendly, and knowledgable, I couldn't have asked for better service! I would highly reccomend to all of my friends looking for cars to go to Ford Toyota of Greenfield! I am looking forward to going back to that same dealership the next time I am in the market for a new car.

ajmmha

Mar 28, 2014

Having been so pleased with the sales and service in the past, but having a little buyer's remorse (through no fault of the sales staff, we had just not thought through what we wanted sufficiently), we showed up and traded in our 6-month old car for a completed different higher end used car. They made the trade painless and did not make us feel foolish at all.

peirceh

Mar 25, 2014

Overall, a great experience. From the minute I walked into the dealership, everyone was very friendly and helpful. Shane was a great to work with. He was extremely knowledgeable and friendly. He spent a lot of time helping me pick out the perfect vehicle.

neal623

Mar 23, 2014

Marty was excellent to work with. He worked hard to get me home with my car quickly. I have bought two cars from Toyota of Greenfield (three if you count my son Chris) and I enjoyed it all three times. I like the fact that I can take a car out, drive it for a while, take it home and show my spouse and bring it back with no pressure. I love buying cars that way.

Rweller88

Mar 23, 2014

Marty and Ryan showed a postive attitude and kept both eyes on the customer, as well as making sure i knew everything i needed to know.

atrice01

Mar 22, 2014

My experience with Toyota of Greenfield was entirely positive. I was purchasing a used Tacoma 4x4 and Nick, the sales consultant, and Craig, the sales manager, were very easy to deal with on both the purchase price and the value of the vehicle that I was trading. Both Ryan Campbell and Ryan Deveney were likewise very helpful in connection with the financing of the sale and the transfer of the registration. Finally, the Service Department was very accommodating in getting the truck ready for sale and in performing the requisite Massachusetts state inspection, post sale.Nick was very responsive to my e-mail messages, provided me with the documentation of the truck's prior history and service and kept me apprised of all developments at every stage of the transaction.Overall, this was a very pleasant purchasing experience, from start to finish.

scarey04

Mar 21, 2014

I was treated in a friendly, respectful, personable and professional manner. Prior to going there, I was dealing with a very large Toyota dealership in Springfield who was playing the numbers game and steering me toward the deal that they wanted to give me instead of listening to what I was looking for. After 2 days of not hearing from them regarding my financing, a friend sent me to Toyota Ford of Greenfield. They took the time to go over my options, purchase or trade, instead of showing me what they wanted me to see. I ended up with a great deal on a new car. They found the exact car I was looking at with the other dealership AND at a much better price.

ginger45

Mar 20, 2014

Hi my name is Timothy LaFlam. I brought My Mother to this dealership because when I went to see what they had for her, I was greeted by Michael Dubour. He was a great pleasure to deal with. He didn't try to sell us something my mom didn't want, he listened and got her what she wanted. And the reason I'm writing this ,Is to let people know that my experience with Ford of Greenfield was one of the best I've had at a dealership, Treated with respect and honesty. Thank you Mike. My mother loves her new Edge. Thanks again Tim

irhythm88

Mar 9, 2014

I had an excellent experience working with mark. Got what I wanted and the price was just rite. I am happy with my purchase. It was a smooth ride with my purchase.

nevaeh18

Mar 9, 2014

I went to two other dealerships before I stopped here. I met with Mike Dubour and he was wonderful to work with. I called him on the phone and told him that I was looking for a 2014 RAV4. I told him the color that I really liked and when I arrived in Greenfield, he had the color that I wanted. I live an hour and fifteen minutes away from Greenfield and I was very happy to see just what I wanted. I stopped in Northampton before I went to Greenfield and I got a price there. I also got a price in Pittsfield. I turned in my car on this one and they gave me a great deal on my trade in as well. I would recommend working with Greenfield Ford/Toyota to anyone that is serious about buying a vehicle. They have a great selection and are wonderful to deal with.

ctenney

Mar 4, 2014

In 2010 my wife, Wanda, and I moved to Northfield, MA. Shortly thereafter we started having our vehicles serviced at Greenfield Toyota. We found the folks in service very friendly, upfront with all service requirements, and willing to explain what was needed and why. During this time, I met Carol Buker and knew right away that she was the sales person I would want to have when it came time to trade. With my retirement and no longer needing two vehicles, Wanda and I decided that it was time to trade them both in for a new Rav 4. I contacted Carol who was most helpful in directing me throughout the process from using the website to obtain the trade-in values to taking care of the many details associated with the purchase. She went beyond my expectations in every aspect. Wanda has severe arthritis and has difficulty getting around. Carol was most helpful in assisting her and making her comfortable. When it came time to process the paper work, Ryan was very helpful in explaining the various options regarding the loan, warranties, etc.. I wish to thank Carol, Ryan, and all those folks behind the scenes who made the purchase of our new car such a pleasant experience. From now on Greenfield Toyota is our dealership of choice.Clarence E. Tenney

Roberthyde

Mar 4, 2014

I found an incredible deal online here, and even though I had financing lined up, they worked to get me a better deal to save me money on the car that I knew I wanted. Marty and Shane were incredibly patient and hard working.

slabombard

Mar 4, 2014

I still can't believe I am driving a new 2014 car right now from Toyota of Greenfield. Craig Bodenstein had me approved for a new Toyota Corolla within 1 hour of my test drive, and Craig and Carol Buker made it possible for me to take delivery of my vehicle within 24 hrs. The process was quick, easy and Carol really had a lot of knowledge about the vehicle and purchase process. She was helpful with any nitpicky questions I had and responded quickly and efficiently to my phone calls. Thank you to the team that made this happen for me, and I have NO DOUBT I will love my Toyota for many years to come! If you are looking for a new or used vehicle, stop by Toyota of Greenfield and see what they can do for you -- You might be as surprised as I was.

KarenMalloy

Feb 28, 2014

After researching the used car inventory on line, my husband and i went to the dealership on wednesday morning and was immediately greeted by Marty Kendrick, who proceeded to answer all our questions that we had and was right on top of showing us the cars we were interested in,,,we were able to test drive right then and there and purchsed the vehicle that same day...would highly recommend Marty to anyone else and thought the dealership was very thorough in explaining all the finances and extended warranties availble to us.

jim10

Feb 27, 2014

I received quality service from the moment i arrived, all questions i had were answered simply yet in detail and they helped me find exactly the car i was looking for as well as explaining the benefits of the extended care and warranty packages. i visited 3 other dealerships and got nothing like the service i received here. i would happily recommend this dealership to anyone looking for a new toyota.

Jonrbaum

Feb 26, 2014

Marty was upfront and honest. He was easy to work with, friendly and knowledgable. I never felt pressured or rushed. Overall a very positive experience.

haristephenkumar

Feb 24, 2014

In the past six months I've had to buy two cars, and in the process I've had to visit over a dozen dealerships in the Pioneer Valley area. I've learned a lot about the range of high-pressure and smarmy tactics used at many of these dealerships. When I walked into Toyota/Ford of Greenfield, I had a completely different experience. Within the first few minutes of talking with Ken Kavanaugh, I felt my neck relax and my shoulders ease -- quite the opposite feeling from any other dealership I've walked into. So they have become my exclusive preference for a dealership and Ken Kavanaugh is the ONLY car professional whom I recommend to my friends and family.This was my second car purchase at Toyota & Ford of Greenfield, and my second time working with Ken. He is absolutely a rare gem in the car buying world: honest, forthright, pleasant, respectful, and best of all, completely trustworthy. He's not pushy at all, gives you ample time to make decisions, and does not blanket you with needless "information" that only confuses an already complicated decision. Rather, Ken's entire approach is to make the process as seamless and trust-filled as possible. With Ken, you will feel reassured, calm, confident, and in charge at every step of the way. When Ken gives you a price, you can trust that he is doing right by you -- there will be no hidden gotchas, no surprise add-ons, no bait-and-switches, no nickel-and-dime "features". The price will be fair, both for you and for the dealership. With both cars I've purchased, Ken quoted me a price well below the TrueCar estimate and below the dealership's own internet sales price. In addition, Ken will personally ensure that you have a relaxed and comfortable time at the dealership. Unlike in other dealerships, you won't be pestered by multiple managers and you won't see Ken rushing back and forth to the sales manager's office to get "the latest deal". Everything will proceed in a calm and trustworthy manner, there will be no high-pressure high-stress tactics.The rest of the team at the dealership are likewise stellar professionals who are trustworthy and respectful. In the F&I manager's office you will not be bombarded with further high-pressure sales tactics. Instead, Ryan will walk you very calmly through a series of available options, explaining them in a straightforward way without confusing you with too many choices, and always making it clear that you can choose not to take any of the options. Again, you will be treated with respect as someone making careful decisions on how to spend a lot of your valuable money -- not as someone they can milk for everything they can get.The first car I bought with Ken was a Toyota Sienna minivan back in November 2013. I wrote a review back then, and now, three months later in the middle of a snowier-than-usual New England winter, I'm happy to say that my family and I are totally satisfied with the car. We're now in the market for a second car, a commuter vehicle for my own use, so I went back to Ken for the process.For my second car I ended up selecting a Ford Fiesta, and it is truly a beautiful car, absolutely fun to drive and well built. I am delighted to have the opportunity to drive this car, but more importantly, I am truly happy that I got to buy this with Ken. He and the dealership completely deserve their success, and I wish them much increased business in the future with their new expanded facility!

jgraceh

Feb 22, 2014

Ken was knowledgeable, provided useful information, efficient (we were able to look at, test drive and buy a used car, apply for and receive financing and trade in two cars in a 48 hour period. Phenomenal, Ken was helpful, and respectful but was not pushy. Staff, including Carol, was friendly and helpful in getting us the additional information needed to answer additional questions, and did so in a timely manner. The dealership had good selection of autos,great financing, efficient and staff environment that was friendly and clearly had respect for each other and for their potential customers. We went there on recommendation of friends/colleagues who had great experiences, and we too willrecommend this dealership to our friends. We're pleased with the car and the whole experience. Kudos to Toyota of Greenfield and hatsoff to their personnel.

myrtlemae

Feb 21, 2014

we had a great experience dealing with Carol, she knew what we were looking for, she went over and above to try and find exactly what I was looking for in my new car, she made buying the car painless and enjoyable, we love our new car and look forward to years of great driving with it.

jackduggan

Feb 14, 2014

I felt it was a good experience in the purchase of a vehicle ....I was glad to be able to locate the vehicle of my choice . A Highlander ltd .

pgbart1111

Feb 5, 2014

Marty Kendrick is a great, no BS, salesperson. Got me the deal I wanted and out the door in under an hour. I'll be buying my next new Mustang from him!

daglo

Feb 3, 2014

I looked for a used vehicle for quite awhile. Dealt with a lot of sales people and various sales tactics. NOT at Toyota of Greenfield.Mark Caloon was friendly, professional and helpful. I found the vehicle I wanted and Mark had it ready to go the next day. A problem with the radio brought me back but a quick resolution was found and I am very happy with all aspects of my purchase.I will buy a vehicle there again!!

jewinn

Feb 3, 2014

mike went out of his way to find a great RV4 with power seats that my wife could get high enough to see front end of the SUV,we needed a vehicle that did not require a cushion for her to sit on in order to see over the stearing wheel and be abel to drive the vehicle,tried out both a Escape and RV4 and it was a hard decision,but the RV4 won out.

enger35

Feb 2, 2014

Michael was a pleasure to work with,Pleasant, helpful, and knowledgeable. The price was too high, but not beyond what I was willing to pay. See you next time, and I would certainly recommend you to some one looking for a Toyota

gundys10

Jan 31, 2014

Marty Kendrick was great. Toyota Ford of Greenfield is smaller compared to other dealerships in the area. I gave a 5 star review because of the friendliness and cooperation that I got when making my decision to by a car. Marty was a very nice guy and he answered all the questions that I had without any problems. I had gone to many other Ford dealerships and all they tried to do was take my money and dodge questions. And I returned to Marty because of the respect that he gave me. I would definitely recommend this dealership and Marty because I had a great experience and I'm glad I bought through them.

Neisenstein

Jan 30, 2014

Marty was friendly and knowledgeable and made the whole experience enjoyable and stress free. We prefer to shop local and were happy to find exactly what we were looking for at a reasonable price just 10 miles from home. We've been Toyota owners since 1979 and have worked with many dealerships across Massachusetts. This by far was the easiest and most pleasant car buying experience we've ever had.

AJ311

Jan 29, 2014

My experience was extremely positive. This was the first time I've purchased a car and Marty was amazing. Marty is friendly, honest, explains things clearly and makes you feel very compfortable and taken care of. I'm thrilled with my new car, the value and quality are great. I would send anyone I know to this dealership and tell them to ask for Marty!

danielpeirce505

Jan 29, 2014

The sales man and the appraiser were great. The method used to appraise my truck is a great improvement over my previous experience with car buying.Also all the promises on delivery were met, much to my surprise. Your teem is very efficientThe vehicle was delivered as promised, nicely detailed.Thank you Dan Peirce

leahyeggy

Jan 28, 2014

This place is FULL of thieves! They've done things on my car that WERE NOT asked for or required without asking, then they've overcharged us! And EVERY single time I drive one of my families cars off their lot something breaks! They break things so you'll come back, or just not so what they said so you'll be back for the same thing! Then when you call them out, they basically call you stupid. Dishonest and ridiculous business. Don't take your cars here, save yourself the time and aggravation.

altandy77

Jan 25, 2014

We had tried at least a dozen different dealerships and thanks to Shane Barbato and Craig Bodeinstein we were able to finance a vehicle. Thank you guys so much, there are not enough words to say how grateful we are to the entire staff at Ford Toyota of Greenfield. The best part is at NO time did we feel any pressure to purchase, Shane and Craig left the decision up to us!!! THANK YOU THANK YOU THANK YOU

Prius10

Jan 25, 2014

I've purchased two cars from Marty Kendrick and had a great experience each time. When my daughter was looking for a used Camry I suggested that she talk to Marty. He found her a terrific car and he made the whole experience easy for her. Marty is dedicated to his customers and always goes the extra mile. He is friendly, trustworthy and never pressures the customer. I wouldn't buy a car from anyone else which is why my daughter and I drove from Watertown to Greenfield to buy her car from Marty at Toyota of Greenfield.

Flight3202

Jan 18, 2014

Mike and Craig are true professionals! They showed me several options before I made my final decision and the entire time the never pressured me into a vehicle. It is always a great experience with Toyota of Greenfield this is the fourth vehicle I have bought from them. Keep up the great work!!

fordtoyota

Jan 18, 2014

Buying a new vehicle should be fun! As expected, I had a great experience purchasing a 2014 Highlander Limited.Mr. Mark Caloon, the sales consultant, was business-like yet relaxed and friendly. All my questions and requests were handled expeditiously. All statements that Mark made rang with a feeling of succinct honesty with no hint of hyperbole. Also, he left the door open for any follow-up questions. Michael, the business/finance manager, handled the closing promptly with an easy-going manner.Although the physical facilities were too tight and needed updating, it's the people that make an organization successful.In that regard, Toyota of Greenfield is the hallmark for customer service.Don Moran

smeglin

Jan 18, 2014

Very friendly and very accommodating working a deal mostly over the phone. My wife was almost in labor and we were 180 miles round trip from the dealer- Shane Barbato facilitated a deal via phone & email over the course of a week- which allowed me to make only one trip up to sign papers and drive the new vehicle home. Very quick & easy as far as buying a vehicle is concerned. Shane was very easy to work with, and I really got the impression he went the extra mile to make this deal work... never pushy, but very attentive. We had some fun watching youtube vids while waiting for the financial end to come through.Even though I didn't directly work with Carol Buker- I had the opportunity to chat with her about the car industry, weather and whatever popped up while waiting for the paperwork to be completed on my deal... Carol was easy to talk to and very friendly; it was a pleasure to have met her. Ryan Deveney was VERY thorough explaining the warranty packages and finance terms- I never felt like he was talking down to me, or using complicated financial terms or rushing along to discourage me from asking questions. Very down-to-earth and mellow; exactly the kind of guy you want to work with in a financial situation. Thank you guys for making this experience stress free! We love our new Ford Expedition King Ranch- it accommodates out family of 5 well! (our baby girl was born a day later :)

sckuhn

Jan 16, 2014

Great dealership, very professional and timely service. Great car. Great dealership, very professional and timely service. Great car.Sales effort very good as we ordered a 2014 before they came in and got exactly what we wanted.Toyota itself, as opposed to the dealership, was disappointing in that they were offering 3 year no interest but no incentive for us cash payers. We felt discriminated against by paying cash. Also this form is very lame.

tikitaco4

Jan 12, 2014

Excellent business. Friendly salesmen helped me get exactly what I wanted. Not a single complaint. Left happy. I would recommend this dealership to a friend.

opusjm76

Jan 8, 2014

I sought out Toyota of Greenfield on a family recommendation and after a bad experience at another local Toyota dealership. I found Nick, Ryan and the rest of the staff at Toyota of Greenfield to be extremely helpful and honest. The whole process was hassle free and an overall enjoyable experience. I live in Hampden county and it was definitely worth the drive to Greenfield. I would highly recommend this dealership!

REBCNB

Jan 7, 2014

Had been dealing with Sarat Ford for years and went back there to buy a new car. After recieving their price and getting the song and dance from their sales manager, I shopped around and found a better equipped car for the money in Greenfield. The dealership was accomodating and even delivered the car to my house after purchase. I reccommend this dealer to my friends in a second.

silverbirchleaf

Jan 6, 2014

Marty was great to work with - he helped me get an interest rate that was even lower than the one my bank had given me. I love my new car, and everything went smoothly and quickly.

RDecker

Jan 5, 2014

I have now purchased 5 different Ford Vehicles from 5 different dealerships dating back to 1993. In each instance the Ford vehicle has met or in the case of my f-150 I'm replacing exceeded my expectations. In each past experience the dealership experience wasn't all that it could be, whether there was difficulty in negotiations or a problem with delivery... This time however was different, From the minute I arrived at Ford of Greenfield til I left with a new vehicle I was thoroughly impressed and satisfied. I look forward to driving my new vehicle and hope to get years of service from it, but when I do need another vehicle I'll be back at Ford of Greenfield. The Salesperson I dealt with was excellent and made my Wife, Son and I feel right at home and the negotiations went easily and fast and the Financial person I dealt with was also exceptional. I intend to recommend Ford of Greenfield to family and friends and would like to Thank everyone there for making my car buying experience so painless and enjoyable.Robert E. Decker, Jr.

VWFord

Jan 4, 2014

My wife and I just bought a new 2014 Focus SE from Toyota Ford of Greenfield. It was an absolute pleasure to do business with our salesman, Mark Caloon. We were there on one of the busiest days of the year, Dec. 30, when customers, including us, were trying to take advantage of manufacturer incentives before the end of the year. Even though the place was extremely busy, Mark got things done in an amazingly cheerful manner. Other staff members who helped us were also friendly and helpful. It took a little while but we were able to drive away with our new car the same day. Were very grateful to Mark and the staff at Toyota Ford of Greenfield for making this a pleasurable experience.

dilederman

Dec 31, 2013

Other than an intial trade in offer that was way too low, I enjoyed buying a car here. It felt like a family business and comfortable. Sometimes after buying a car, I feel like I need to take a shower. I didn't feel that at all here and will likely buy here again. Have already recommended the dealership to a friend.

janetbr

Dec 30, 2013

Carol was awesome and the whole process for my sons first car purchase was pain free and positive. This is the 6th vehicle that my family has purchased from this dealership and we are always treated fantastic. Also, there is a MINIMAL amount of time spent sitting around waiting, as opposed to other dealers where i have sat for hours while my sales person was helping someone else. NOT HERE! Carol worked with us only til the process was complete. Great service!! Thanks:)

mscrane

Dec 30, 2013

I had the occasion recently to work with one of the Greenfield Toyota used car salesmen around the purchase of a used Toyota. After some discussion about the vehicle the salesman approached his manager to negotiate a price reduction on my behalf. The sales manager (about whom I'm writing this critique) then intervened. Our exchange consisted of the following: the sales manager thrust a contract in front of me which made no mention whatsoever of the terms I had discussed with my salesman. When I expressed surprise, he told me in a clipped tone that the price on the contract was the bottom line, and that he wasn't going any further. Period. When I appeared unable to accept those terms, he promptly turned on his heel and retreated to his desk leaving me sitting there with the salesman. I was quite taken aback by this manager's behavior. I found him to be curt, dismissive and bordering on rude. I got the distinct impression that he felt that I was wasting his time and that he was not interested in my business. No customer wants to be treated this way. He embarrassed the salesman and offended me.I cannot recommend this dealership. I will certainly not return to do business here.

morsekaren

Dec 28, 2013

After a rough start ( which had nothing to do with the sales people) My Husband had a conversation with the owner Mr. Cartelli and after that everything was excellent. Michael was very pleasant and helpful, he made the process easy and very stress free. He followed up very timely with a couple of details the next day as he promised. Ryan also helped me with all the financial paperwork and was also extremely friendly and easy to deal with. Craig, the sales manager oversaw the whole process and made sure we were satisfied. We have been long time customers of Toyota of Greenfield and will continue to be in years to come.

cpnvideo

Dec 27, 2013

I went to Toyota of Greenfield because my pass experiences with Marty have been good and I saw a good price for a Prius C on their website. Marty was very easy to get along with and was able to secure the price and financing I wanted ($1500 Toyota Loyalty program and 1.9% financing). Marty never pressured me (which I is why I came here instead of the dealer we bought my wife Toyota this past June) and had or found answers to all my questions. I would buy another car from him in the future and have already recommend him to a friend. Marty Rocks.Ryan was also very easy to deal with. We where able to finalize the deal in quick fashion and I left feeling like I was able to make the best choices for my new car. I came very close to walking out of the deal this past June at the Toyota dealer in Northampton because the Finances guy was extremely pushy and overly aggressive. Ryan was none of these. He explained the programs he had available and let me decide. My only issues with this dealership in the building which is small and cluttered but thankfully there are build a new showroom and that should solve the problems..

dreljo

Dec 26, 2013

I live in horror of high pressure sales, and dreaded getting a new (or new to me) car for a couple years now because of that. I can say unreservedly that I was well taken care of withOUT walking away with that nagging feeling that in some way I'd been had, or coulda' woulda' shoulda'. Shane was very pleasant & helpful, neither overbearing nor intrusively friendly. No pressure. No reservations about recommending Greenfield Toyota; would definitely use them again.

charger492

Dec 23, 2013

My wife and I have purchased four Toyota's through the years and all of them have been from Marty. I have always referred Marty and Toyota of Greenfield and now Toyota Ford of Greenfield to friends. Competitive pricing and an overall good experience.

midge01

Dec 23, 2013

Marty helped us purchase a new car, after my mother's recommendation to look while we were up on vacation from North Carolina. Marty helped sell my sister a car last year, he has really been a great and kind man, and excellent customer service, never pushy. Marty was a pleasure to work with. Thank you so much for helping find us a car that works best with our young family.

Csleblanc

Dec 14, 2013

Shane was wonderful. Had several of the cars ready for us to test drive upon arrival. When it came down to picking the correct car he did his best and have his honest opionon.

kt22279

Dec 13, 2013

I called and spoke with Mike Dubour about a used car for sale. I was calling from 1 1/2 hour away which he knew. I talked with him on a Tuesday and made arrangements to be there Friday to look at a car. An hour before I was ready to leave to come look at the car Mike called and said it was sold. I did appreciate the phone call, but I was taking time off work and a special trip over to look at this car. I thought he would have the courtesy to tell me this up front before I made all the arrangements to come over. He knew well in advanced that I was travelling this distance so that is what annoys me about this dealership. If that is the "rule", in which Mike told me it is with them, it should be Mike's responsibility to inform his potential clients of that. I will never look at buying a car from this dealership. I would encourage others to ask questions and beware that you might get your vehicle sold out from you feet.

rpoulton

Dec 9, 2013

I had a great experience with Toyota of Greenfield. It was my first time buying a car and the staff was very helpful and friendly. I would definitely recommend this dealership in the future.

fordt2013

Dec 4, 2013

I went to Ford of Greenfield to look at the Raptor I saw on the internet. This truck has many features which were new to me. My sales rep Shane answered all my questions with great detail. I was quite impressed with the knoweledge that Shane had of this truck, I was so impressed with this vehicle and Shane, that I bought this truck on the spot. Thanks Shane and the staff of Ford of Greenfield for a great shopping experience. Charlie R.

LoneSmith

Dec 1, 2013

We read the overwhelmingly positive reviews for this dealership before going there but ended up having a mixed experience ourselves. We were initially pleased with the customer service we got from our salesperson and while we got a good car at a fair price, the final stages of the process were not as good.Once the negotiations started, our salesperson seemed uncomfortable and I wondered if he weren't used to negotiating with women. I would not go back for that reason. Negotiations aren't necessarily fun anywhere, but this seemed off. I will return to Balise in Springfield where I've had better luck in the past. Also, our mechanic had looked over the used car we were thinking of buying and noted a few areas of wear and tear to address, including the brakes. Our salesperson said the brakes still had some good life and instead of replacing them then, gave us an IOU to have them done at the first oil change. This seemed reasonable. But the first oil change took two hours longer than promised and when I went to pick up the car, they hadn't done the brakes. Since I don't live in the same town and don't normally go to this dealership for service, I was really annoyed. I got a follow-up call to see how the service had been, which impressed me. And the woman I spoke to was sympathetic to a less than ideal experience and said a manager would call me. But no one ever did.

tmahaney

Nov 27, 2013

My wife and I were looking for a used or perhaps new Ford Focus or Fiesta. We met with the sales associate, Marty, who lauded the certified used program and made a very convincing argument that this was the way to go. We were shown and quoted prices for a used Focus and a used Fiesta. We were originally going to test drive both cars, but the Fiesta turned out to be a standard, and we were interested in an automatic. We test drove the 2011 Focus and were pleased with it's performance. As your dealership was the first place we had gone looking (because of its proximately to our home) we decided to do some comparison shopping at the Ford dealership in Northampton as well.While they had a much larger selection of vehicles, most were newer, higher end models that were more expensive than the Focus we looked at in Greenfield. The sales person who worked there was going to look at their other dealership for other options, but my wife and decided that we would go with the Focus in Greenfield. We liked the price we were quoted and wanted to lock in our pre-approved loan from the UMass Five College Credit Union. Also Marty had told us that some other potential buyers were going to look at the car the following day. When we returned to the dealership everything seemed to go well at first, but then two things occurred that soured our experience.First Marty told us that the Focus we were looking at wasn't in fact certified, and gave us the choice of purchasing the car at the price he had originally quoted with a minimal warranty, or pay an extra $500-600 to get the certification. We were not happy about this at all, as he had never mentioned this earlier. We decided to go ahead with purchasing the certification in the end, but couldn't help but feel that we had had a fast one pulled on us.We were then asked to fill out a credit application, despite our stating several times that we already had a pre-approved loan for $17K at 2.29%. We then waited for a significant amount of time while the financial people ran the numbers. We were then approached by a gentleman named Michael who started asking us all sorts of questions about our credit rating. Needless to say, I became very upset at this. We knew that we had some recent credit issues, which is why we had gone through our credit union to secure a pre-approved loan at the rate that we did. We did not want to have to go through any hassle which unfortunately we did anyway. When one of the sales managers, Craig, saw how upset I had become, he came over to try and smooth things over. Marty also came over and apologized since he was well aware that we had the pre-approved loan. Even so, I was ready to leave at that point and go back to the fellow in Northampton. My wife however convinced me to stay and complete our purchase.From that point forward, things went smoothly if not awkwardly, and I was not in a good mood when we left the dealership. Despite the apologies, I didn't appreciate the bait and switch technique around the certification, and I didn't like the way the financials were handled. In our conversations with Marty we had explained that this was the first of two cars we were looking to purchase. However, after our recent experience at your dealership, we will most definitely NOT be purchasing a second car there. Furthermore, we will not be recommending your dealership to our friends, family, or acquaintances.

jjman15

Nov 26, 2013

Great experience, I would recommend this dealership to anyone looking for a new or used Toyota. My salesman Shane was awesome & they were very fair with used car pricing aswell as trade in values.

SCora

Nov 24, 2013

Whenever we need to purchase a vehicle, we always go to Nick Koscinski. We have made purchases from Nick at dealerships he worked at previously, and always refer friends and family to him. It is so refreshing to work with a salesperson and sales team that is honest and straightforward. As long as Nick is in the car business we will come back to him for our vehicle purchase needs. Thank you again!

jansmead

Nov 22, 2013

From the moment we walked into the showroom, we felt welcome. We were greeted by Michael Terrill who asked if he could help. We asked to see Mike Dubour because we have had many years of positive experience working with him. Mr. Terrill explained that Mr. Dubour was on a test drive with another customer and would return soon. He suggested that perhaps he could start to help, on behalf of Mr. Dubour. We explained that we were interested in looking at a Toyota Highlander. He immediately brought one for us to sit in and examine. At that point, Mike Dubour returned and completed the test drive, thoroughly explaining the vehicle, and completed the sale. We felt that Michael Terrill went above and beyond to make us feel comfortable until our sales person arrived. Our overall experience was positive, and we would not hesitate to recommend this dealership.Frederick and Janet Smead

jeannie01301

Nov 16, 2013

My overall experience in purchasing my new vehicle was excellent. I had the pleasure of working with Shane Barbato. Shane was a great sales consultant; he listened to my wants and needs for a new car, and showed great care and concern with ensuring that my needs were met. Shane was also very efficient in finding me the vehicle of my choice. Specifically, Shane did not try and pressure me into purchasing a vehicle that I did not want. Ive purchased vehicles in the past and I have not always been satisfied with the level of service. The Toyota of Greenfield dealership and Shane Barbato exceeded all of my expectations and more. I will definitely recommend this dealer to others. Thanks, Jeannie

rdworak

Nov 13, 2013

Shane Barbato found me a 2013 Tacoma 4x2 Access Cab with manual transmission, something of a rare configuration, and made the purchase process easy and enjoyable. I'm happy with the truck and the deal.

narbzi

Nov 11, 2013

Our experience at Toyota Ford was overall excellent. Ken was a great sales consultant, very friendly and funny. We felt as though we knew him for years. He knew exactly which direction he was taking in helping us with our purchase and stayed right to the point and put us in the vehicle we wanted quickly. Ryan was also very helpful and nice making sure we understood everything we needed to before we left. I've bought vehicle's before, but I will return here when the time comes again because of the great people and service. Thanks Guy's, you made buying painless! Dave, Cheryl, & Brianna

wool4life

Nov 10, 2013

I went to Toyota to Lease a new Corolla with the new grad program. Nick was very helpful and informative. This was my first time buying a new car and first time going through a dealership. He was very patient and guided me through the entire process from my budget and needs to the keys to my new car! This has been a fantastic experience, and I hope to be back soon to get a better vehicle for my fiancee!

nottoosure

Nov 9, 2013

Carol Buker is a knowledgeable and professional salesperson. It was a pleasure having her as our sales representative. She made everything easy and answered all of our questions accurately and without hesitation. I was particularly impressed with her knowledge of our vehicle at the delivery. I will recommend her high to any of my friends or family who wish to buy a Toyota or ford. Thanks Carol! You made this a positive experience for all of us.

lauried768

Nov 3, 2013

Shane was extremely friendly, supportive, complimentary, and truly listened to and was attentive to my needs and wants as a consumer. He went the extra mile to try to ensure that I would be happy. I only rated the price and overall experience as good because I had seen lower prices online and because when I met with the financial person he convinced me to buy the simonize package, which he said would be done while we finished the paperwork. When I left his office, Shane was ready to show me my new car. I asked him if the car had been simonized. He was unaware that I had purchased that package and it had not been done. I had to wait an extra half to three quarters of an hour for that to be done, and if I hadn't asked would have paid for a product that I did not get.

Lutoo1

Nov 1, 2013

Having purchased at least 5 cars previously from Mike Dubour, when I was looking to purchase a new car, we called Mike. He is a delight to work with and provided all the info needed on a timely basis.The only area where difficulty was experienced was dealing with the "Finance Person". I had a bank check for the full amount of purchase for the car; the Finance (closing?) individual tried to talk me into changing my financing and going with Toyota. He gave me false figures for savings and insisted on prolonging the process of paperwork, even though I told him repeatedly that I was on a time line and had an appointment out of State.Over the last 20 years we have purchased more than 8 cars from Toyota of Greenfield, always leaving the feeling satisfied with the services. The only negative experience we have ever had with Toyota of Greenfield was this purchase, the 'Financing/Closing " process.Mike Dubour is a delight to work with, he listens to his customers and follows through with his commitments.Luisa Plump

jenn69

Oct 30, 2013

Marty was a pleasure to work with. He was easy to talk to and not pushy at all. He found the perfect family car for me at a great price. Would work with Marty again.

SlimQuint

Oct 30, 2013

Marty's the greatest! His enthusiasm and empathy supported us through our entire experience at Toyota Ford of Greenfield. We're new to leasing and had a lot of questions and concerns. Marty guided us through the process, answering our questions and allaying our concerns at every step. Needless to say, we love our RAV-4 and are happy with the great deal we got. And were pleased that Toyota of Greenfield got us exactly the car we wanted and delivered it on time. This dealership has a great reputation in our area and I can confirm that its well deserved.

salmike

Oct 24, 2013

My wife and I were looking to buy a used Tacoma pick-up. After visiting a number of dealers we decided to go with Shane at Greenfield Toyota. Even though Greenfield is an hour and half away it was worth it. No pushy tactics here. Everyone was friendly and helpful. I would recommend this dealership over any we dealt with.

bettejohnson

Oct 23, 2013

I went to Toyota of Greenfield for service on a recall for my 2006 Rav4. Knowing the service would take a while (2-3 hrs) I decided to look at the 2013 vehicles to pass the time. It was then that I met Mike Dubour. He offered to show me the 2013 Rav4 vehicles which were comporable to my 2006. I was pleasantly surprised during the test drive to learn how attractive and easy to handle it was. I was intriguided by the new features such as the audio, gps and bluetooth set ups. Other features I had not previously encountered were the back up camera, eco switch, large side mirrors, daytime running lights as well as the new hatchback door for ease of opening. Mike guided me through these numerous features. I appreciate his patience and knowledge of the features. Craig Bodenstein offered a fair trade in value, provided a print out of options and amounts for a car loan and walked me through the sales agreement.Next came Ryan Deveney with information on extended warranty and maintenance offers. He too walked me through each worksheet.In conclusion: great car, great staff, great experience.

nbf37

Oct 21, 2013

I have bought from this dealership before, and always have been treated fairly. This is the first time I have purchased a car by myself, a new experience, but Marty couldn't have been more helpful and professional. I''m happy I went back to Greenfield Toyota. I received a good price and he even helped my take my rental back.

sarahinhadley

Oct 17, 2013

I was fortunate that some online research and pricing lead me to Toyota/Ford of Greenfield. I'd noticed over the years that the dealership had a very strong reputation in the community for fairness and thoroughness in their sales and pricing. I was certainly looking for the best possible deal, and I believe I got it at Toyota/Ford/Greenfield. However I also had one of the best car purchasing experiences dealing with the very pleasant and amiable Shane Barbato. I live in Hampshire County, but if you are looking to avoid getting "slicked" by one of the larger, corporate dealerships in our area, take a trip north and check out Toyota/Ford Greenfield. Oh, and the car I purchased is pretty sweet, too!

SusanSlattery

Oct 16, 2013

I live in Berkshire County, but I have long wanted to check out Toyota of Greenfield. I spoke on the phone with them before the purchase of my previous vehicle, which I ended up buying from Haddad. So when I was faced with buying a new car again after an accident in which my Prius was totaled, Greenfield was on the top of my list. I worked with salesperson Carol Buker, and I truly enjoyed the whole car buying experience. No pressure. Just good advice, sensible recommendations, and all in a timely fashion. Sometimes car buying can be onerous. They keep you there forever, and you wonder what you're doing. The whole Toyota of Greenfield experience was nothing like that! Everyone was very efficient and friendly. They encouraged my excitement at the purchase of this 2014 Corolla LE. When I arrived to complete the sale, before the front door closed behind me, Carol said, "Are you ready to see your new car?" She took me right to it and we spent some time walking around it and admiring it. I actually enjoyed my meeting with Ryan--this is usually the WORST part of a car purchase! I usually feel squirmy and uncomfortable, and PRESSURED. Ryan was friendly and the whole thing was NO pressure. He just laid out the options, made some recommendations, told me what he would do and why, and I trusted him. This has never happened to me! Trusting a car dealer?Carol and Ryan were unlike any car salespeople I have ever met. I did not feel hustled in any way. I felt like they kept my best interests at heart. I would recommend Toyota of Greenfield to anyone looking to buy a Toyota (or a Ford) and honestly, this is the ONLY dealership I will visit for my own future vehicle purchases.

mrjimmy49

Oct 16, 2013

Scott Martowski handled a bad situation (misrepresentation of services rendered) I had with a service rep and made it right. He went out of his way to address and correct the problem. After the repair, I gave it a week to ensure that all was well with the truck. Scott followed up to make sure that I was satisfied and insisted that I contact him personally if any issues develop related to the replacement of the rear differential housing. In this day an age talk is cheap but Scott walked the walk on this one. Though I'm a firm believer in the "burn me once" philosophy with car dealers and garages he made things right and went out of the way to win back trust.

Kcoops020386

Oct 13, 2013

I was very pleased with Marty. I had been disgusted with a more local dealership that was very pushy and just turned me off. Marty talkedto me like a person and not a pay check and did everything and anything he could to help me. I will definitely recommend this dealership and Marty to friends and family.

efplausky

Oct 9, 2013

I have purchased 4 vehicles, and my husband has purchased 2 trucks from Toyota of Greenfield beginning in the early 90's. The sales people are attentive to our needs in a vehicle, they are friendly and helpful too. When someone rear ended me in 2010, Carol Buker was the best! She took care of everything for me. I moved out of state in 2012, but have recently moved back and am looking for a truck...the first person I thought to go to was Carol Buker. I highly recommend this dealership!

mlmpvi

Oct 8, 2013

The people at this dealership are very friendly and easy going. There's no high pressure going on at any time. They are knowledgeable about the vehicles they're selling and are really helpful as you make your buying decision. We definitely made the right choice in choosing Toyota Ford of Greenfield.

Heather06

Oct 7, 2013

Wonderful experience! I would recommend the dealership to any of my friends or family! Sammy, Ken and Ryan were very helpful and I love my new vehicle!

LaurenAmes

Oct 4, 2013

I was very happy with the experience at Toyota of Greenfield, especially with my salesman, Mike Dubour. The car was just as advertised in great condition and I got a very fair price in addition to my trade in. I will be buying my next (3rd) Prius with him.

opentreasurebox007

Oct 4, 2013

Buying a car especially a previously owned gave me reasons to PAUSE. From start to finish the sales man, Marty Kendrick was awesome. Marty was informative, funny and made our buying experience a rock solid buy. Thanks Marty.

dhowey480

Oct 3, 2013

I had a great expience dealing with Marty Kendrick. The first vehicle I looked at was not right for me and did not feel pressured from Marty to buy it. When I did find the right vehicle online, I called Marty again and finalized my purchase. Marty answered all my questions and explained things very well. While the tires and breaks were OK but not great, Marty had them all replaced at no extra charge. He also had the vehicle delivered to my house for convenience.I also worked with Ryan Deveney to do all the paperwork. Ryan explained everthing clearly and I did not fee pressured to purchase all kinds of extras.I highly recommend Marty, Ryan, and Toyota Ford of Greenfield.

Apple321

Oct 1, 2013

I am very satisfied with the employees. When they know that I am busy at classes and can not drive the car back to my place, they sent it to me. I am really appreciate your help.

lydiachief

Sep 26, 2013

The salesman reached out to me after I utilized True Car on the internet in looking for a car. He saw to it that I was able to get a car with the proper color from another dealership

tom189

Sep 26, 2013

My first contact with Ford of Greenfield began on their website. I saw a 2011 Lincoln MKZ that I was interested in so I sent them an e-mail and within minutes I received a reply that Shane Barbato would be happy to meet with me for a test drive. That same day I pulled up with a very beaten up 1996 Maxima. I was quickly greeted by Shane and he new the car I was interested in. I had been to 2 other dealers and when they saw me pull up in my Maxima they sort of looked at me as if to say...........who is this joker who wants to buy a car. Shane treated me with respect and did not prejudge me based on the car I was driving. He took the time to explain some of the features of the vehicle and he was eager to let me take it for a test drive. I was very impressed with the car and when we returned to the lot he let me take my time to inspect the car and at no time was I ever rushed or pressured. I then said to him lets go inside and see if we can agree on a price. Before I went to the dealership I went on multiple websites to get an idea of the retail value of the vehicle so I had a pretty good idea of where I wanted to be on price. The price he offered me was below all of the websites I visited. He prepared the paper work and I gave him a check for the purchase price. When I picked up the car a few days later it was spotless, with a full tank of gas and Shane showed me some additional features of the vehicle.I am 59 years old and have bought many vehicles over the years and this was by far the most positive, efficient, and pain free transaction I have ever had. I would recommend this dealership without reservation and will especially recommend Shane..PS: To other dealerships.............don't judge a book by it's cover!

Fwissmann

Sep 24, 2013

Our experience with Marty Kendick was outstanding, he did a great job getting us into our 3rd Toyota Corolla and was great in dealing with as well. Thank You Marty !

livsgram

Sep 24, 2013

I came into the dealership looking for a car that would fit my 6' tall husband and my 6'3" dad. This has been a real challenge. I commute to work so I also need it to be affordable. The Ford Taurus was the one car that was comfortable in the front seat and had room for Dad in the back! Mark was wonderful, he was patient with me as I made my decision and worked with me on price to fit my budget. Thank you Ford of Greenfield and Mark Caloon!

nac1

Sep 20, 2013

We arrived in Greenfield at noon to test drive a Prius with Ken. By 1:30 we had agreed on a price and trade-in and when I said I had to be back at UMASS by 3:30 and probably would have to come back they said they could expedite and they certainly did! I was driving off the lot by 3 pm. Ken and Ryan were quick, informative and personable. It was a great experience even though I spent more $$ then I had intended to.

snowman34

Sep 20, 2013

This is the second used vehicle that my family has purchased from Ken at Toyota Ford of Greenfield, because of his ability to exceed the expectations we had going in. Shopping other dealers is no longer an option for me and my family. The dealer is located two hours from where we live, and we must pass more than twenty other dealers on our way out to Greenfield. We couldnt be more happy with our purchases from Ken. In the past at other dealers we had been treated to "you have to understand" and "this is how it is done" from salesmen. Not the case at Greenfield Ford, and certainly not from Ken. A true professional that does everything he can to put you in a vehicle you will love. I cant say enough good things about our experience with Ken and the rest of the team there. I recomend Toyota Ford of Greenfield to anyone looking for a new or previously loved vehicle.

AZrugby

Sep 18, 2013

Shane helped make the process of buying a new car very painless. Typically the act of negotiating can be very tedious but Shane was honest and upfront. He attempted to make sure that I was the purchasing the right car for me. Most importantly, he didn't try to sell me things I didn't need.

CAP1448

Sep 16, 2013

The Dealership was very welcoming and easy to deal with. Mike was easy to talk to and we felt no pressure to buya particular car. The General Manager, Jeff Holmberg was especially attentive to our needs as well. We ended up buyinga Toyota Camry Hybrid and Mike took a lot of time explaining how everything worked especially the Navigation system, satelliteradio, and Ipod connections. He didn't try to see us extras and pointed out options that may not be within our price range. Overall avery satisfying buying experience at this dealership which we would recommend to others in the area.

Merylm

Sep 14, 2013

Shane was very helpful from the minute I walked in the door. He was very cheerful and made the car buying process open and easy. I appreciated seeing the dealer invoice price and not having to spend a lot of time haggling. Well done.

NRS2013

Sep 12, 2013

I had an overall very good experience. I was at a dealership in West Springfield a few weeks before that was so terrible it had me wondering if i'd ever be buying a newer vehicle. I did a lot of research online and then found this dealership in Greenfield. My phone call was answered and I was able to have an appointment for a test drive same day because of the convenient after normal business hours they have. I liked the car and because I was knowledgeable about what i wanted it was a painless process. I did like that no one was breathing down my neck or forcing a cell on me. There was a lot of business going on at that hour and on Saturday when I came to pick up so my biggest "complaint" would have to be the attention to myself. If I hadn't known what I wanted there was a feel that there wasn't much time to be spent on me. I did sit in the waiting room for a while on my first day which I understand and was treated nicely and attended to. I recommend going to to this dealership.

sethglier

Sep 12, 2013

Marty was great to work with. He went above & beyond what I expected and looks down the road towards the long term relationship. Great guy!I have an odd job that requires me to drive a lot of miles each year. He looked at all the equations and got me in a vehicle that didn't break the bank but also made sure to protect my purchase with insurance that ultimately saved me as a consumer several years down the road. Simply put, I wouldn't buy another car from anybody else.Seth

Shelburne01370

Sep 12, 2013

During August of 2013, my husband and I began discussing upgrading our 2007 Prius as it just went past the 100,000 miles mark. My husband had several telephone conversations with Marty to explore the current Toyota offers. On August 31,2013 we met with Marty & test drove a 2010 Prius- the improved handling, increased interior room, increased gas milage, quietness and overall handling confirmed our decision. Our next hurdle was the negotiation process- I have to say it was not a hurdle but a fair and equitable process. Our final meeting was with "the closer" who tried to sell us the "extras"- at no time did I feel pressured to commit, we were able to discuss the offers and make informed decisions. A few days later I returned for my auto inspection- it was fast and hassle free. I highly recommend buying a Toyota...and buying it from Marty Kendrick?

Jotto1

Sep 10, 2013

Shane barbato was very helpful in finding the truck I wanted and that fit my needs and price range and friendly to my family my little girl was all over the place and playing in the new cars and it was ok to them like a day at the park for her if I ever need a new or used car again I would go back to see Shane because how great of a job he did

SCora

Sep 9, 2013

I would never buy a car from anyone else but Nick. After having worked in the auto sales business in the past, I know how hard it is to find honest, good people to work with when buying a car. I always refer people to him, and have found the rest of the staff there to be great to work with as well. Good deals from good people- can't get better than that. Thanks, Nick!

oopujbaker

Sep 8, 2013

We bought our previous Toyota from this dealership, and we were much impressed with the price, the honesty, the helpfulness, and the friendliness of the entire staff. We had looked at Toyotas at several other dealerships, and had declined to purchase from them for reasons of customer care, not price. Toyota of Greenfield was a very refreshing find. They made the purchase of the car a great experience. When we decided to purchase a Prius hybrid for our commute to work, we never considered any other dealership. We were not disappointed with our choice, either of the car or the dealership. These folks, particularly the salesman with whom we worked, were outstanding in all respects. We recommend these folks without reservation.

n1a9n4c9y

Sep 4, 2013

Excellent experience. The team found a car with specific color and amenities. Was not easy at year end. Both men are shining stars. Thank you

pzalenski

Sep 4, 2013

Carol Buker always gives 100% when I have dealt with her, and that has been for over 15 years. I would not want to deal with anyone else. She is well aware of my needs at all times. She has never disappointed me with a new vehicle. You have a treasure in her, and hope I you realize it. Thanks for a great new vehicle, Carol. We love it!!!!

lcplante62

Sep 2, 2013

Best experience buying a new vehicle ever! No hassel and stress free experiene. Carol Buker was a great person to deal with, couldn't have asked for anyone better. would highly recommend her to all our family and friends.

9rbar9

Sep 1, 2013

Last spring Marty Kendrick took a lot of time to show my wife and I several Toyota and Ford SUV's. He did not pressure us or try to force a decision on us. We spent the summer on the Cape and in August decided to go ahead with the purchase. Since this car was to be used mostly on the Cape, we visited two dealers on the Cape and settled on the car we wanted. We had our Prius serviced at one of the dealers. So, we had an idea of what one of the dealerships was like. We have a years of great experiences at Greenfield Toyota. So, we called Marty and asked him if he could get us a comparable car and deal and get us turned around so we could return to the Cape before the start of Labor Day weekend traffic. That gave him six days which included a weekend. Marty did a great job of finding a similar car, matching the price, and keeping us informed. He also kept the paper process working so all we had to do was drive in sign the final papers wait for the inspection and drive the car home. In short, Marty took a process with a lot of parts and made it simple for us. Our Thanks to Marty and the rest of your staff that made this happen.

johnw46

Aug 30, 2013

Marty Kendrick was very helpful when I called the dealership about purchasing a car,he set up an appointment the same day.Marty went out of his way during the the purchase sale of the toyota I purchased.

markdc14

Aug 28, 2013

I found my Jeep Grand Cherokee while on-line shopping and came across one that met the criteria. I had never been to this dealership before and had never heard of it. I found that the two guys I dealt with Mike and Ryan to be most accommodating and made me feel at ease after my test drive. Mike put me right into the vehicle I came to see and got together with Ryan and met the price I had in mind. Ryan made closing the deal enjoyable and efficient and Mike made sure that everything was satisfactory before I took possession. I will put this business in the thumbs up category.

DMomaney

Aug 24, 2013

My overall experience was excellent. Felt like a got a good deal. Service was excellent and quick. Marty was a big help answering any questions I had and making sure I was happy with my service.

msg543211

Aug 22, 2013

Troy Dietrch helped me with my toyota extended warranty and made the experience as pleasurable an experience as possible ! I would recommend him to anyone........ I had a few loose ends to tie up at the end of the transaction and Michael Tirrell further assisted me and was also very helpful....... They were both great to work with, thanks

Ben Blatt

Aug 21, 2013

We were moving up to MA from NY and looking to buy a car locally. Ken took extra time with us to help us find great local resources (e.g., insurance), helping to make this a smooth transition on top of getting us a great deal. Ken and Ryan were both extremely friendly, were not pushy, and were just generally great to work with. We highly recommend them!

joepanzica

Aug 18, 2013

I entered my name and interest in a Prius in the online systems so all the nearby dealers had quotes (or "saw me coming"). Anyway, Mike and the management worked with me on the price of the car, the financing, and some extras (like Simonizing) in a way that felt ok. The best recommendation I can give was their response when we ran into a snag with the insurance company. The dealer was willing to hold the paperwork just in case we needed to redo the financing. That became unnecessary when we worked things out with the local insurance broker, but I did appreciate their consideration and willingness to accommodate.Aside from the insurance snafu (which was not the dealership's fault in anyway), I feel the experience has been great. And so far, I am very satisfied with the Prius!

dentdevil

Aug 17, 2013

what can I say great people great service this is why you should shop at greenfield Ford and Toyota Mark was a true professional and Ryan Deveney was a no pressure sale thank you very much to everybody at Greenfield ford

mmfournier

Aug 16, 2013

Marty and all the staff was very friendly. There was no pressure to buy. They gave us a good deal on our trade and the new car, without having to go back and forth with trying to get the price we wanted. Overall just a very easy and pain free car purchase.

sheenasee

Aug 15, 2013

I travel 20+ miles to go to this dealership because they give great service and attention. I bought a car here about 12 years ago.

skatermom

Aug 14, 2013

I have dealt with Marty Kendrick and this dealership on every new car I have purchased. I think the fact that I keep going back each time speaks volumes about what I think about this dealership and salesperson. Marty is so friendly and welcoming. He makes you feel comfortable from the moment you enter the showroom. There is always some tension and apprehension that comes with trading in a car and buying a new one. However, Marty makes that experience actually enjoyable. I totally recommend buying your next car at Toyota Ford of Greenfield and, if you do, be sure to ask for Marty Kendrick!Rita Leaman

maudef

Aug 13, 2013

Everyone we came in contact with was extremely nice and very efficient. We knew what we were looking for, they found the car we wanted, brought it in and it was over and done with in a very few days. No hassles, no games just straight forward pricing. First time ever that we didn't leave a dealership (any dealership) with a headache. We will definitely go back and will recommend them to family and friends. Excellent experience.

heddinn

Aug 12, 2013

Mike went out of his way to find me the exact car I wanted and was even helpfull after the sale. He also gave me a very good cup of coffee while I was waiting for my credit to be checked on the computer

roygoldstein

Aug 12, 2013

We worked with four - yes four - dealers in the Fairfield County Ct / Westchester County NY area. I didn't need a test drive, info about the vehicle or anything except a car with a fair price! I wanted the Prius Plugin in Sea Glass Pearl and the best lease deal possible. None of these dealers had the color but assured me they could get it. None were able to, but they all had no problem wasting my time by insisting I come in to the dealership, and then afterwards wait for them to locate the vehicle, which in the end they were unable to do. In addition to this, they would change the quoted deal over time in terms of numbers.We decided to try to find the color on our own and found it up in Mass at Greenfield. Ken was a pleasure to deal with. Just follow through on what you promise- what's so difficult about that ? The salespeople I had been working with could not do that ! Well Ken did more than that- he actually over-delivered. We got a much better deal than what our local shops were offering and in the end did even better than what Ken had originally quoted. No buyer's remorse here. I have already recommended this dealership to friends and neighbors and will continue to do so! Kudos to Ken at Greenfield

davis2879

Aug 11, 2013

To whom it may concern, Buying a car is always a little stressful, unless your really rich I guess. Nick made me feel comfortable, he had a great attitude,and seemed trustworthy which is often not the case when trying to negotiate a big purchase. I would definitely recommend Nick and Toyota/Ford of greenfield to friends and family. Hope this review is of aid!Best Wishes,David Hayes

JasonReipold

Aug 9, 2013

Very friendly people at a very friendly dealership. No games in the pricing, very responsive and willing to go the extra mile to make sure your buying experience is a pleasant one.

BostonLivingstone

Jul 31, 2013

The associates were very helpful and made the whole car buying process very easy for a first time buyer. I would definitely give them my business in the future.

ccobhamsande

Jul 31, 2013

This is my fourth time buying a Toyota from this dealership and my third time working with Mike Du Bour. As usual, he was friendly, no nonsense,understanding of my needs. He offered me a decent deal on my used vehicle and did not try to pressure me into buying more extras than I wanted or could afford. I needed the car quickly and before I even got around to calling my insurance agent next day, he had been in touch with her and squared away all the paperwork. After working with Mike for almost 15 years he feels like an old friend. Probably one of the main reasons I did not bother to look at a brand besides Toyota this time around, despite the recall scares of the past few years. Thanks MikeI should also add that the other Mike (Tirrell) started working with me when I first went in and Mike du Bour was out of the office. Although I made it clear that I preferred to work with Mike and he knew he would not get my commission, he still took the time to answer all my questions and present me with all my options. He passed my information on to Mike de Bour as he said he would and made sure to say hello when next I came into the dealership so that I did not feel uncomfortable moving on to work with someone else. Thanks to you both

refugedog

Jul 30, 2013

Great listening and follow through to find exactly the vehicle I was looking for. Appreciated openness about communication when first vehicle considered wasn't a match due to mechanical concerns. Another vehicle that was a match was found very quickly. Overall, excellent experience. Thank you!

StevePerr

Jul 30, 2013

We bought our car through the TrueCar website. Ford of Greenfield contacted us immediately and offered us the lowest price of the the 3 dealers that responded. It was a very fair price, but obviously I can't comment on the negotiating experience, because we didn't do any negotiating. We got a fair value on our trade-in. I'm calling the price "good" rather than "great" because I suspect that some hard-nosed negotiator could have gotten a slightly better deal, but I don't really know. We're definitely not complaining about the price. We also paid cash for the car so there was no financing to be discussed. We dealt with Mark Caloon and found him to be an extremely nice and capable guy who was very friendly and easy to talk to. We ordered our car (a C-Max hybrid) from the factory and had to wait a couple of months for delivery. Mark let us know when it came in and we picked it up the next day. The whole experience was enjoyable, we liked Mark and the other people we spoke to at the dealership, and we're very happy with our new car.

smrae

Jul 29, 2013

The members of the Ford sales team that I worked with were very friendly and willing to work out a deal that I could afford without a lot of pressure that might be found at other dealerships to add on to your package deal for more money. I felt very comfortable and confident that I got a good deal on my new car. I also love the car.

gaddis

Jul 29, 2013

Mark was professional, courteous and took care of every detail from start to finish. He was straight with me from the start. I am glad to have given him my business. Based on my experience, I unreservedly recommend Toyota ford of Greenfield to anyone looking to purchase a car.

Bethania313

Jul 27, 2013

My sales rep Ryan was awesome. He accommodated my needs completely and helped me find the perfect car for me. I'm completely satisfied with my experience at Ford thanks to Ryan, and I look forward to working with them in the future. I would recommend this dealership to anyone.

jeopardy1974

Jul 26, 2013

We have trusted Carol Buker for years. She is very professional, courteous, and works hard (and quickly) to get us exactly what we want. She answers all of our questions, she is exceptionally knowledgeable about every car there and seems to thoroughly enjoy her job. We always recommend Carol to anyone who asks (and often to anyone that doesn't ask!!) We will be truly sad if she ever retires.

rdibart

Jul 24, 2013

Mark made our car selection and purchase easy. We test drove a few models and ended up purchasing a Toyota Sienna, one that Mark recommended to us for our family's needs. We definitely made the right choice! We couldn't be happier! Thanks!

bulrushfarm

Jul 16, 2013

I feel like a million in my '09 Camry!I test drove and spent time with three dealers in Northampton before buying from this one in Greenfield. Folks, this dealer is worth the trip! Referred by a professional colleague, I was very well and fairly treated, got great service and no pressure sales. I am a happy customer! Special thanks to Mike Dubour and Shane Barbato.

fatcatyoda

Jul 15, 2013

I went into Ford of Greenfield to look at a ford focus sedan. I recieved a quote online at a price I couldn't beat anywhere. Sadly the vehicle that I was looking at didn't suit my needs. Marty helped suggested another vehicle that would work instead. Furthermore, he got me a great price on it. I walked out the same day with it. Additionally, on the purchase the whole procedure was straightforward and easy. It was a pleasure to shop here.

mikedunn6

Jul 15, 2013

We had narrowed our selection of new cars to two competing brands. I have know Marty for many years and trusted him completely. He did a great job explaining the product and the service we would receive. We felt Marty got us a great deal while making us feel very comfortable through out the entire process. I would highly recommend Marty to anyone who is considering buying a new or used vehicle.

ajmmha

Jul 13, 2013

This was our second experience with buying a car at Ford/Toyota of Greenfield. Shane was just as helpful as the first time--attentive without being overbearing, and adjusting his suggestions to meet our evolving wants and needs. We didn't have to haggle, he offered a great price, well aware that with the internet, the best price in the area is easily accessible.Ryan was also a pleasure to work with. Fast yet patient, even at the end of one of their busiest days ever.

dkunhardt

Jul 9, 2013

After receiving Toyota's email for a Camry Hybrid lease offer, I met with Carol. She was very pleasant and helpful, the purchase process was quick and transparent, and more than fair to us. Our only real decision was the color! No haggling, no drama - just friendly, honest guidance.

jmb2

Jul 9, 2013

I had not purchased a car in 13 years and I was anxious about the process. Shane wasa wonderful to work with and everything was explained carefully and fully. I am more than pleased with my new Fusion and Shane made my experience a "good one".

lfrosa64

Jul 9, 2013

I used Trucar.com to start my vehicle shopping. I recieved 3 quotes from 3 dealeships that had the vehicle and the best price was presented by Toyota of Greenfield. I called the dealership and was promptly taken care of by a wonderful receptionist whose name I cannot recall but she set me up with Ken Kavanaugh. Ken and I spoke on the phone and he could not have been more pleasent. He sent me a copy of the window sticker for a vehicle which was not the exact one that I wanted. This went on for 3 emails until I was able to describe to Ken the exact vehicle I wanted. We spoke several more times on the phone and I knew even before I went to the dealership what the approximate price on the vehicle was going to be. I actually loved that because I knew walking in what I had to work with. I went to see Ken on a Wednesday evening, July 3 and I could not have been more pleased with his easy going attitude. There was absolutely no pressure from him or anybody in that dealership. We had aggreed that he would check out my trade which he did and I was given a number of what I would get for the vehicle I was traing in. That deal was acceptible to me. Needless to say that I walked out of there with the understanding that I was going to buy my Toyota Camry from Ken at Toyota of Greenfield. I am not sure that I got the best deal but honestly from my experience with the dealership I just didn't feel I needed to go anywhere else. Maybe I could have argued the price a bit more down. Or maybe I could have made Toyota of Greenfield fight for my sale since I had gone to Balise prior to going to Toyota of Greenfield. But what sold me on the car was not the car it self but the completely unexpected customer service. I have bought many cars throughout the last 10 years and this has been by far the most pleasent car buying experience that I have ever had. The experience did not stop with Ken, after I came in to pick up the car on July 5th I had to work with Ryan in finance. Once again I was taken by surprise at how pleasent he was as well. Now I know that these folks job is to sell. After all this is how they make their money and stay affloat. Ryan went throught the finance paperwork with me and clearly indicated what I was to expect. He made the statement about the extened warrantee and what I would get with it which I of course declined. And the amazing part was that he was completely ok with that. In any other place they would be cramming that warrantee down my throat. But he did not even flinch. Now all that said, why did I chose to buy my car from Toyota of Greenfield? Because I have had many experiences with car buying and needless to say that most of them have not been pleasent. In most cases it felt like a necessary evil. And from the moment I started to communicate with Toyota of Greenfield my experiences were possitive one after the other. In this day in age I am sure that most will aggree that good customer service is very hard to find. Great customer service is virtually impossible, or so I thought until I went to Toyota of Greenfield. So in essense they dit not sell me a car, they sold me on the experience. So did I get the best deal? Maybe, maybe not. But did that matter as much as the whole buying experience? Not to me. In my opinion, it is sometimes better to pay a bit more and get the service taht you deserve then to get the absolute lowest price and no customer service. You want people that care when you need them. I am guessing based on my experiece with Toyota of Greenfield that these are the folks you want to deal with. I live about 40 miles away from this dealership if not more. I am going to do my best to have them service my car. My guess is that my experience with them will be as good.If you are in the market for a Toyota or Ford I highly recomment that you give Toyota of Greenfield an opportunity to serve you.Luis Rosa

jberrigan

Jul 5, 2013

i usually associate buying a car with going to the dentist. My experience with Carol Buker at Toyota of Greenfield proved quite different. Carol acted in a pleasant and professional manner during the entire buying process. She sought out from an entire inventory of choices my preferences and delivered exactly what I wanted.

wkennedy0870

Jul 3, 2013

Just wanted to write a quick note, Been buying cars a long time, simply the best, easiest no BS transaction ever. Thanks for everything, my wife loves car. I'll be telling everyone! !!!

sheldongoldman

Jul 2, 2013

Sales experience was hassle-free. The Toyota website listed the discounted price and that was the price we paid. While we were in the office Toyota posted a $250 cash back and that was applied to our purchase without our even asking (we were not even aware of the cashback offer from Toyota). Carol was extremely helpful and patient and explained the features of our new Camry and spent a good deal of time with us both in the car and in the show room. Carol went out of her way to be helpful. The financing of the new care (zero percent for 60 months) went very smoothly. Everyone we dealt with was friendly and helpful. This was the easiest and best car buying experience we have had in almost 50 years (over the years we have bought new 10 cars). We highly recommend Toyota of Greenfield and Carol in particular.

jmilberg

Jul 1, 2013

The buying experience with Michael Terrill was excellent. Michael was responsive to all our needs and questions. His follow up was great and he made the buying experience easy and hassle free. I would recommend Michael as a good person to work with when looking for a car.

KateParody

Jun 28, 2013

My husband is the one who does all the deals on the cars we buy because the process overwhelms me and I feel like I will get "duped" because I am female. Working with Nick I have been completely comfortable if my husband was not able to make it that Nick would look out for me and make sure I was getting a good deal on a safe car. I was having a lot of problems with a previous car I had bought recently and while I was at work Nick and my husband did a lot of research for me on the best car for me, being pregnant they were looking for a car that would be safe for me and our soon to be baby boy. I have never been treated so well as I have since working with Nick. He is a true, genuine person and I will continue to buy cars from him and recommend everyone I talk to, to buy a car with Nick. Nick was not concerned with just selling any car to make a deal, he was more concerned that I bought a car that was right for me and that was safe, I can't say that about any other car salesmen I have ever worked with. I haven't been this excited about owning a car in a long time and I owe that to Nick.

LisaCT

Jun 28, 2013

First off it was a no pressure deal. The price was fair. They accepted what I wanted fro my trade in with no dickering. But on top of that, Shane and business manager (I can't remember her name) bent over backwards to get the financing in place that afternoon so that the car could be delivered to me the next day. Otherwise it would have had to wait until Tuesday because CT MVD is closed on Mondays. So not only was the purchase experience a breeze, they really net over backwards to accommodate my situation. I would highly recommend the dealership to anyone. (And in case anyone cares - it might be time to update the carpet.)

SarahSS27

Jun 24, 2013

I cannot say thank you enough times to Ford of Greenfield, they truly are there for the buyer. Michael Tirrell, could not have been more helpful, respectful, or resourceful in my first car buying experience. With a challenging credit history, Michael never gave up on the process and was always readily available to answer any questions or concerns. I would highly recommend Ford of Greenfield to anyone who is in the marker for a new or used car.

Ddez

Jun 21, 2013

After swapping a few emails back and forth with Shane explaining what I was interested in, I made the 240 mile round trip up to Toyota of Greenfield. I had done excessive research online, about what I wanted and what Accessories I wanted, to build my perfect truck.They didn't have the truck I wanted on the lot(Double Cab Short Bed with TRD offroad and tow package). But Shane was able to show me a Double cab and all its features, he then took me around to other Tacoma's they had on sight. He showed me "The Super White" color option I absolutely needed to have, Showed me what the factory Installed trailer hitch looked like and the upgrades I'd was getting with the TRD off road package. I've delt with quite a few salesmen through the years and Shane BY FAR had the product knowledge and if he didn't know an answer to my question he'd go find out for me, There was no BS and I never felt pressured to buy or that I was wasting his time. When it came time to run the numbers, it was the same price we talked online. No hidden fees, right down to the DIME! They had to locate the truck I wanted, I put a minimal amount down for them to bring it in.They promised me they would find one in a few days. I was certain it would take a week or more, I mean, I had done my research, I couldn't find the truck I wanted, surely they couldn't either. 2 business days later Shane called me and said they have my truck and it looks great, even sent me over a few pictures to my email. SPOT ON! When I took delivery on 6/17/13 I finalized the paperwork and met with the finance woman (her name escapes me at the moment) she was also excellent. She offered me 2 different financing packages. 60 months which I had asked for, and 63 months which made my payments a round number. She explained the Toyota extended warranty and I found out they offered the glass coat which I had on my previous vehicle which reduced the amount of wax jobs I had to do. Being mechanically incompetent I knew I wanted both and on the printout they had what it would raise my payment to, it was a no-brainer for only a few dollars a month.After taking Delivery of the truck I went to see the Parts Department, I think he may have been more excited for me than I was! He was able to give me a few suggestions on things I overlooked, the bed extender gives me nearly an extra foot in the back.He also told me issues that these Tacomas occasionally had. I cant PRAISE THAT PARTS GUY ENOUGH!-Dennis

tundra2010ltd

Jun 14, 2013

I'd been looking at Toyota Tundras for about six months and had pretty much decided I'd hold out for a 2014 model, even though buying new wasn't my preference, because I couldn't find a used one with the features I wanted. On a whim, I did another search and came upon a 2010 Tundra Ltd at Toyota of Greenfield. A friend had just bought a new car there and said she had a great experience. So I called and spoke with Mike Tirrell. I met him there that night, drove it, loved it, and made arrangements to have the truck looked at by my mechanic the next day. The truck passed review with flying colors and now I'm a happy Tundra owner.Buying a car is rarely a pleasant experience but this WAS. Mike was more than accommodating - he was fully supportive of my taking the truck to my mechanic and let me take it home that night so it would be convenient for me to drive it to my mechanic the next morning. I needed to switch an accessory from my old truck to my 'new' one and the dealership delivered the Tundra to the garage while I was at work. When it came time to figure out the trade-in and review the few things I was looking for to be done with the truck, he listened, took notes, and we came to an arrangement that worked for both of us.I was happy to be able to 'buy local.' But more than that, I was happy with how I was treated. I'd visited other dealerships, left information on my trade-in, and not one called me back. Guess they have too much business to want mine. You won't find that attitude at Toyota of Greenfield. They want your business and if my experience, and that of my friend, is any indication, they'll do well by you.

perryp1

Jun 12, 2013

Great experience, both in sales without pressure and handling of paperwork (except for the waiting time). Vehicle was delivered to us in VT, with new plates and temporary registration; couldn't ask for better service. Will recommend to others and/or use this dealership again in future.

tstavely

Jun 9, 2013

My wife and I came to see about a used Prius and eventually purchased a new one. Staff members at the dealership were friendly and helpful. My only concern was discovering on the day I was to take delivery of the new vehicle that I was being presented with a complicated array of additional things to buy - high-end wax job, diverse warranty options, what have you. Having walked in the door expecting to make a certain sized monthly payment it didn't make me happy that a bunch of things were being added on at the last minute. In the end, I bought some of it and thereby boosted my monthly payment by nearly 15%. Now, several days later I think I got value for money. Still, I'm kicking myself for being naive about the game I was playing. So, to summarize: The people were great, the car is great. Ms. Grabowski was very helpful in discounting the warranty and maintenance program I chose by 15% and arranging for the transfer of auto insurance to the new vehicle. Mr. Barbato has been consistently friendly and helpful. I should have been wiser about how cars are sold.

slamm123

Jun 5, 2013

What a great bunch of guys to work with! They went out of their way to make our purchasing experience a delight!!! We will definitely do business with Mike again when its time to buy another new car.

tvhorman

Jun 4, 2013

I came to this dealership because I have purchased here before and had my cars serviced as well. I found the Sales Reps always treated me with respect and were friendly. Nick Koscinski was particularly that way. I found working with Nick easy and he provided an excellent sales experience for me and my wife.There was no quibbling over the deals and rebates that were available and he was quick to honor the USAA certificate I presented. Nick was also skilled in knowing when the deal was made and quick to help us close the purchase.I will recommend Toyota Ford of Greenfield to my friends as well as recommend them seeking out the opportunity to be served by Nick.I feel that both of us got a reasonable deal.

Ptegloff

Jun 4, 2013

I have purchased 2 Toyotas an the last 10 years; both at Toyota of Greenfield and both with my favorite salesperson, Michael Dubour. Mike is very friendly, knowledgable and readily available to answer any questions. I tell everyone I know to see Mike at Toyota of Greenfield! He is outstanding! Thanks very much, Mike!

seanlemoine

Jun 3, 2013

My experience with Toyota Ford of Greenfield was fantastic as indicated by my rankings. I rated this dealership high because of the excellent service that was provided to me. The sales consultant Mark was very accommodating and found exactly what I was looking for in a new car, and made sure that we got through the paperwork quickly and had the car ready to go on the next day which I wasn't expecting given the trim level I was looking at. I would definitely recommend anyone in the Greenfield/western mass area to check out this dealership because of the quality, service, and the great staff.

PaulVlach

Jun 2, 2013

It would be very difficult to give *too* much credit to Mark Caloon. Once again, when we called to say we were "starting to look for a new car...", we ended up with a brand new set of wheels in the yard about three days later. This has become a consistent pattern over the past twenty years with Mark, and the former Sweeney's Ford; now Ford of Greenfield/Toyota of Greenfield.Mark consistently helps us sort through our needs, and comes up with our best option. Last year it was a brand new Prius, which we still love. This week it was a used car swap and upgrade for our daughter. The older SUV appraisal and trade in was smooth and generous. The choice, prep and processing of the replacement Honda sedan went without a hitch. The only delay was for a couple of days of body work on the Honda, which we were not even expecting. It's now showroom quality, and the loaner car while waiting for the body work and painting meant very little inconvenience, in return for a huge reward!We've been referring friends and family to this dealership for years, and specifically to Mark when possible, and they've all become loyal customers too. The whole staff works together as a team, and we often touch base with several others whenever we stop by to visit.We did our own financing this time, but their financial team has always made it easy and efficient when we've needed their assistance.It's no surprise to us that Mark Caloon is consistently in the top three on their sales team, and he sets the bar for friendliness and efficiency within the sales department. Thanks again, Mark!

laurabrunell

May 30, 2013

Everyone at Toyota of Greenfield was extremely friendly. Michael was very professional and made me feel very at ease with my purchase. He went out of his way to make my experience wonderful. I would highly recommend Michael and your dealership to family and friends. Connie and Craig were also very helpful during my sale. Congrats to all of you. You made my buying experience easy and relaxing.

charms1944

May 29, 2013

Shane was very helpful. He was not pushy. He gave me the information on the car. Let me take the car for a test run. Found a car in the color that I wanted. Allowed me to take that car for a test run....no time limit and by myself. Gave me the price and told me to think about it ....no pressure. He explained the workings of the car to me , answered my questions, and set up my phone to bluetube. I would recommend him to my friends and relatives.

danichoiniere

May 29, 2013

Such a great car shopping experience! Nick, Ryan and Craig were so helpful and understanding. I got exactly what I wanted for what I wanted and didn't feel pressured or overwhelmed. The guys took great care of me and I'd send anyone looking for a new or used car here.

martha

May 29, 2013

This is the third Prius that I have purchased with the help of salesman Marty Kendrick. Marty made this purchase so quick and easy - I was able to settle the "deal" over the phone. Within hours he had located the exact car I wanted from another dealer. Within a day it was delivered and paperwork was signed. I also received a fair deal on my trade in, which made the difference in my decision to buy.Marty is friendly, personable and easy to work with. He has also improved my impression of this dealership over the last few years. Would I go to Marty again? You betcha!

figment

May 28, 2013

I have been thinking about and researching for a replacement for my 99 Explorer for 2 yrs I had little idea what or if I was buying a car when I left home that morning. I was just "looking". Marty was excellant, answered all our questions, allowed us to test drive a couple cars several times and worked with the financial team to bring the final price and payment plan within my expected budget. He was honest and open and at no time did my husband or I feel like we were being pushed into purchasing the vehicle. He worked to make the experience so smooth and painless that we drove out with the car that afternoon . He handled all the paperwork so that my only part was to write the deposit check and call my insurance agent the next day to say I bought a new car. Thank you Marty for all your help. Jackie & Doug

cruzkid

May 25, 2013

I used an online search to locate the consumer highest rated W. MA dealerships and Toyota Ford of Greenfield was at the top. We are/were longtime loyal customers of Honda products having three in our garage at the time of our visit to this dealership. We were attracted by the availability of AWD capability in the Sienna minivan. We found a warm comfortable welcome from Ryan and we both felt he dealt fairly with us in the purchase of our new Sienna. They located a dealer with the model and color (red) we wanted and had it at their dealership within a couple days. Of special note, I wanted wind/rain guards for the windows to make it possible to open them during rainy days without water dribbling in on you and the sound deflection from wind, too These are not offered as a Toyota dealer install option but because I was disappointed, Ryan ordered them from a third party at the dealership's expense and is having their service department install them for us. It may seem a small thing when compared to the overall cost of a new vehicle, but we bought the minivan without that expectation and it wasn't until we were picking it up that he told us he had made the arrangements. Great customer service, Ryan.During negotiations for the new Sienna, Bob, the owner, stopped by to say hello and thanked us for coming to his dealership and giving them the chance to make us a customer. In our casual conversation we mentioned one of the reasons for our buying a minivan was to transport ourselves and our dog, Maggie, on a trip to Florida. I stated now we have to find dog-friendly hotel accommodations. Bob immediately told us that he travels with two dogs and has a AAA book just about these hotels for all the US and we could use it. True to his word when we went to finalize our sale it was there. Lastly, of course, we had to deal with the sales manager, to go over the financial numbers and sign all the paperwork. Connie Grabowski is a most warm and congenial professional. Connie did not unduly pressure us to purchase the available packages of extended coverages. She explained our many options and patiently answered our questions, and along the way we had some good laughs. I know this review is long but if I was going to write one I wanted it to be specific to our experience and to acknowledge those people who made this purchase enjoyable. BTW, we are loving the Sienna. It drives like a dream, is very comfortable and the 6 cylinder engine is responsive and powerful.

teelincoln

May 22, 2013

Great experience from start to finish- we traveled 1 1/2 hours to purchase from Greenfield and we would do it again!Friendly staff- no nonsense. Thanks!

JRJT

May 21, 2013

- I was following up with 4 different dealers to buy new Toyota 2013 Sienna - My requirement was very clear and specific- Only Shane Barbato showed the attitude and sincerity to get exactly what I am looking for, than trying to sell what they have- Shane was very patient, professional, takes extra effort to understand and makes sure other person is really enjoying the process- Other best part is, Shane managed to work through just emails for most part of the deal, which is big saver for me - Every detail, concerns and questions are addressed and explained promptly- Shane was up front about, things he cannot do and things he can do- Other dealers are nice but I got so many phone calls and emails from them without actually getting any work done. - Wish Shane - it was always to the point, focused and no time waste approach, that made it lot better for me.- It was a bit stressful always buying new car, picking up exactly what you want and making sure you are paying right price. I felt like Shane's internet knowledge, auto mobile knowledge combined with his excellent people skills made this as less stressful as possible for me.- To add... I could not visit dealer location during work week then Shane took pictures of new car and emailed me. - Even though Shane is from sales, he put a Service hat when I said I am hearing some sound while driving, came with me for drive to find out what it is and helped me resolve it.I am not greedy to get the best deal out there but wanted to make sure I pay the right price. In that aspect I felt like I got more than what I expected very happy with the wonderful car I purchased. Thanks to Shane, Connie and rest of the team. Connie: Is someone I admire as person who tries to understand other person's requirement and talk. She helped me choose right package that worked for me and at the same time patiently explained all other optional packages I could buy. She certainly made it not like someone selling few extra packages you don't need, but someone who genuinely helping other person choose what works for them.

pamdugas87

May 21, 2013

My experience with Ford of Greenfield was exceptional. Each person I dealt with listened to all my wants and concerns. They were all very helpful to get me the car I wanted and the price I was able to fit into my budget. These men were great to work with. I would recommend the dealership and men to any of my friends. Thank you.

100kale

May 19, 2013

TAYOTA OF GREENFIELD I leave on Nantucket Islan MA. Only dealer we have here is Ford. I was looking for Toyota Sienna online and came across TOYOTA OF GREENFIELD so I call up and Barbara was a lady that I talk to, she vas great from very beginning, than I talk to Nick who was as nice and and still cals me even now, so next morning I took boat over to Hyannis, rented a car and drove for 3 hrs. and about 12:30pm. I arrived to TOYOTA OF GREENFIELD and I must say that this is best car baying experience I had . From Barbara to Nick to the guy that cleaned again Toyota Sienna for me every thing vent easy and grate. I will in defiantly go back again when I will be ready for a new truck for myself. Consideringthat I was at Toyota Of Greenfield at 12:30pm. Nick got every thing set up, and I actually made it to the last boat at 8:00pm. Back to Nantucket. Grate job Nick thank you again.

squll63

May 19, 2013

I was pleasantly suprised with the overall experience of working with Mike Terrell and all of the other folks that I came in contact with. Everyone was polite and helpful My past experiences with dealerships were always tense and a bit controntational. Not so this time. I found myself relaxing more as I spent time with Mike and others who assisted me, both in sales and service dept. I gave the highest possible ratings for these reasons. I would definately recommend Greenfield Ford/Toyota to my friends and family!

mayj

May 18, 2013

Michael was exceptional in taking care of all my mother's needs for purchasing a new car. It was the most pleasant experience I've ever had at a car dealership. He exceeded our expectations by making us feel comfortable throughout the entire process. His personable and sincere approach, with very attentive listening qualities, made her feel as if she wasn't going to be taken advantage of. Mike's knowledge of the surrounding community allowed us to enjoy a delicious lunch while the paperwork was being processed. The hassle free price was within her quoted range and it was a smooth transition with the insurance company all the way down to the inspection sticker. She feels secure in knowing she can call Mike anytime if she has any questions.....and she will! J. May

ramonmichael

May 13, 2013

Great experience with no pressure to move forward until I was ready. Carol found me the car I wanted and even took the time to read the owner's manual since it is not a car that they typically sell. Call Carol today if you want a no hassle experience!

cooke1582

May 12, 2013

As always at this dealership they are able to help me when I need to change my cars out. Great Service as always From Mike Dubour. No hassle purchase. I will refer people to this dealer and sales person to friends and family looking to buy.

jgrumbine1

May 12, 2013

I spoke with Marty on the phone prior to visiting the dealership. He was very straightforward and open with me. He answered all my questions about financing, rebates, car models, etc... A few days later my wife and I visited the dealership and Marty stuck to everything he had told us previously. We got the exact model we were looking for at the price we were happy with. Ryan took us through the financing portion quickly and effectively and laid out all my options. We spent just a few hours in the dealership and walked away with a beautiful brand new Ford Focus. I'm glad we you!

Jwest0050

May 6, 2013

It was a spur of the moment decision to get a new car. I have a plan, and that plan is to buy a condo within the next year or so. The problem was, due to some credit issues a few years back plus not having any debt in the past couple of years, I needed a way to build up my credit. By talking to a couple of friends, they told me the best way would be to get a car. I haven't had a car payment in quite some time, and while that was nice, the car that I did own was showing signs of needing some repairs. I need at least a year of positive credit to reach my goal so I contacted Greenfield Ford. My previous car was a 2007 Ford Focus and it served me well. A friend of mine, who owns a Ford Fusion had taken her car in for service and had the new 2013 Ford Focus as a loaner. She let me take it for a spin and I absolutely loved it. Within 24 hours of making an online inquiry, Marty Kendrick contacted me. He asked me all the questions you could think of to find out what I was looking for. I was up front and told him of my plan and current issues. He was amazing, he understood, took all my information and went to work with Ryan Deveney to see what they could do for me. Marty showed me several cars that fit in my guidelines and Ryan worked his magic with the numbers. Between the two of them, they kept the payments in my price range and got me the car that I wanted. My lease is up in two years, and the plan at that time is to buy another new car from Marty (Ryan too) at Greenfield Ford. Chances are, it will be another Ford Focus. Thank you to Marty and Ryan for your amazing service, I couldn't be happier.

Lllucier

May 5, 2013

I had a great experience. I will defiantly go back. Mark helped me get the perfect car for me within my budget. All the staff was very friendly and helpfully. I was able to leave with my car the same day and they took car of everything to get me on the road. It was great! Mark you are the best!!

WWillor1

May 5, 2013

Carol Buker couldn't have been any nicer or more helpful. She really made the whole experience easy and stressfree by taking care of the registration transfer and having my car inspected. And Carol definately went above and beyond by even seeing to a little detail like cleaning my old license plates before she put them on my new Focus SE; and although she took the time to explain and go over everything about my new car she even offered if I wanted to come back in a few weeks she'd go over anything I wanted her to again.

peg1949

Apr 30, 2013

Our overall experience was very good. Carol was honest and she knows the progucts she sells. We were so pleased with the purchase of our Tacoma we came back two weeks later and got a new Camry for my wife. We traveled fourty plus miles bypassing closer Toyota dealers because of Greenfields super reputation and great sales people. Toyota would benefit greatly if they formed their national network of dealerships after this dealership in sales, knowlege and most of all HONESTY. This is why we have given the rating we have.

rhondagranger

Apr 30, 2013

We went out this weekend to shop for a used vehicle, Ford of Greenfield was our first stop. We were greeted right away by Marty, and explained what we were looking for and our financial situation. Marty explained he could probably help us with a loan on a new car much easier, because I actually have no credit history. Marty and Ryan were able to get me financed for my very first brand new car. I highly recommend Toyota and Ford of Greenfield, MA to everyone looking for a vehicle. The sales people are very friendly and made us feel welcomed. And they are very knowledgable. I thank them.

ldconger

Apr 29, 2013

This is the second car in less than one year purchased through Greenfield and in both instances Marty has been excellent in dealing with difficult delivery schedules and logistics. Definately puts customer service no. 1

pspeas

Apr 28, 2013

Ken Kavanaugh worked with me online when I wanted to buy a new Prius C to be picked up when I returned from a trip abroad. He made the whole thing extremely easy. When I got to the dealership, everything was set, and he had already warned me about exactly how long it might take. I had a Prius before and took it to Toyota of Greenfield after Lia Toyota in Northampton started ripping me off in various ways. I find both the salespeople and the service people in Greenfield to be friendly, efficient and honest. The only reason I rate price as "good" rather than "great" is that I paid sticker price and didn't get a special deal. But I haven't heard of anyone anywhere getting a lower price on a new Prius, so I think the price I paid was the best one can get and was completely fair.

mchildreth

Apr 25, 2013

We had an excellent experience at this dealership, Craig and Marty were wonderful and a pleasure to work with.We traded a 1999 Camry that served us well for 14 years.

jpastorello

Apr 21, 2013

This dealership and Carol as a sales associate was the right fit for me. I had gone to another dealership to look at a car, but was not able to get the help I needed in the way that I needed it. Carol listened to my needs and thoughts and was able to make purchasing a car an enjoyable experience. This is the first time that I bought a new car and this was the right relationship between a dealer and buyer that can make new buyers feel comfortable. I was slightly worried about being taken advantage of or pressured at other dealerships, but at Greenfield Toyota I was allowed to get help without the pressure. Overall, I was really happy with the whole process and actually sped up my timeline to purchase a new car because of the helpful and encouraging attitude of the staff.

Stardie

Apr 13, 2013

My overall experience soup to nuts was exceptional ! I arrived on a Saturday morning after a full week of research and shopping after loosing my car to a mechanical issue. The stress of the shopping was put to an end soon after I drove on the lot, with the exceptional approach and exceptional knowledge of both Mike and Ryan! I had visited NUMEROUS dealers in the local area and as the educated purchaser I had many questions for the other dealerships that I was not able to get straight answers too; in some cases no answers at all. But the experience and knowledge that was provided to me at Greenfield-Ford was by far, the best in my area! Although was not able to pick up my new car until Monday due to situations beyond their control, they were able to accommodate transportation for me no questions asked! I could continue to rave about the experience, but if you are looking for a no nonsense approach to sales, financing, overall courtesy, and just feeling like your in a trustworthy location... They are the ones to go see! Thanks again Mike & Ryan A+++

ChrisSavino

Apr 12, 2013

Absolutely the best dealership around! My experience was fast and best of all the whole team was courteous...even sales people who did not sell us a car gave my family attention which he did not need to do! I purchased a Ford Focus ST in red. I got a great deal and there was no back and forth, it was smooth and quick. I would buy another car from this dealership again...and again. Great selection great people, I can not say enough. This was by far the best experience I have ever had!

elsoder

Apr 9, 2013

Going to buy a car is not my favorite thing to do but Nick Koscinski made the experience very simple and enjoyable. Nick is extremely knowledgeable and was able to answer all of my questions. He worked with me to ensure that I received the best deal possible. I am extremely happy with my purchase and look forward to working with Nick again in the future.

patty55

Apr 9, 2013

Shane was able to find exactly what we were looking for. We needed to get back to being a 2 car family (current car had been totalled), Shane was able to accomodate our needs by working around our busy schedules and with the price point we could afford. I would definately recommend him to any of my friends who are looking to purchase a new car.

shootback

Apr 9, 2013

It was a pleasure working with Ken. Ken even worked on his day off to ensure I could drive my new truch home that day. A few days after the sale, Ken even took time to personaly show me how some of the features worked after I read the manual and needed some help. Thank you for all your help.

nightowl312

Apr 8, 2013

Ifelt very comfortable doing buisness with Nick Koscinski he was not a high pressure salesman, he listened to my concerns about the trade in value of my car and then addressed those concerns in a professionel manner.

siberkat

Apr 7, 2013

Connie and Mie were great to work with. Better than average purchase experience with a dealer. Service did not complete what I had asked for and had to go back to them less than a week later. Also the constant phone calls asking about how my service experience was are totally annoying and overkill. I do not need or want someone to bother me by phone at night after work asking for feedback about my service after every oil change or service visit. The calls did not stop even after I asked them not to call again!

KateParody

Apr 6, 2013

Nick was by far the best salesman we have dealt with. He was extremely accomodating and always in contact with us to keep informed. I felt extremely comfortable when we purchased our car that we got a good deal and a great car. He really made the car shopping process a pleasurable one. He did a ton of research for us and was not at all pushy. I would highly recommend this dealership and Nick as the salesman to anyone looking for a car.

kenchapin

Mar 30, 2013

This 2013 toyota tacoma is the second new truck I have purchased at this dealership, this, in itself, gives a pretty good indicator that this dealership is on the dime, as far as I'm concerned. They have been fair with pricing - prompt with every detail that was necessary for the transaction - and extremelycourteous and professional. I dealt with Mr. Nick Koscinski and I could not have dialed up a better man to work with - Nick, job well done!In summation, I would recommend this dealership, in a heartbeat, to anyone interested in the vehicles they sell.

kjohnson101406

Mar 30, 2013

Most of the people that we dealt with were VERY friendly and EXTREMELY helpful. They did their best to work with us and what are needs were. Carol and Connie were awesome to deal with and answered all of our questions and addressed all of our concerns. They went above and beyond what we expected in making sure our vehicle was safe and completely ready to take home! After exchanging a few emails before we met, Carol greeted me with a hug like we were old friends! Connie was so sweet and easy to speak with that you did not feel intimidated in any way in addressing any questions or concerns about the whole process! I have already recommended their dealership to my friends and let everyone know what an easy experience I had! We traveled several miles to specifically see a specific truck and they were very appreciative that we had taken the time to travel the distance! Dealing with them was such a positive experience and well worth the trip!! Thanks Carol and Connie!!

Claudius1234

Mar 28, 2013

Nick is a great sales person. Among the many qualities he has I have found him to be extremely patient, knowledgeable, friendly and understanding. It was a real pleasure working with him.

Boyota

Mar 25, 2013

Our overall experience with purchasing a new vehicle (2013 Toyota RAV4) at Toyota of Greenfield was excellent. The sales consultant was knowledgable, courteous, friendly, and had an easy-going way of working with us to find exactly what we were looking for in a new vehicle. In addition, she was honest in letting us know exactly when our car would be delivered from another dealership and was 100% available to us upon vehicle delivery to answer our questions and to give us a thorough explanation of its features and display functions, as well as how to treat it in the early days of its use. Outstanding.

jamesflynn

Mar 23, 2013

I really had a great experience at Toyota/Ford of Greenfield. I would recommend this dealership to family and friends. I especially want to thank Ryan for helping me with all my questions. He did a really good job. I am completely satisfied with this dealership and look forward to doing business here for many years to come. Thanks Guys! Jim Flynn

DvlDog

Mar 22, 2013

Overall great experience with this dealer and I am happy I made the 2 hour drive to see them. Through internet searches, I located 3 certified pre-owned vehicles I wanted to inspect and drive. I never got beyond the first one because Mike and the other folks at Greenfield Toyota made the process very simple and, truthfully, impossible to turn down. They delivered the car as promised and on-time and took away my trade-in. It could not have been smoother.

CarlyB6

Mar 20, 2013

Nick Koscinski and Ford/Toyota of Greenfield gave me an absolutely wonderful experience. I needed a car faster then I wanted but Nick was amazing and found me the car I wanted and a good price. I've looked into Toyota's and decided that was the type of car I wanted. Nick showed me a 2009 S series Toyota Corolla and I fell in love with it right away. Its so sporty and moves great. And you can not beat the gas millage. I would definitely recommend going to Ford/Toyota of Greenfield to anyone.

substore7708

Mar 20, 2013

Top notch Dealer!! Worked with Mike Dubour (Sales) and Jeff Holmberg (General Manager) throughout this transaction. No pressure from either. Great price on new vehicle lease. They took my current lease in early due to the potential of excess milelage charges. Very creative and open to any and all options. Again, great Dealer. I would recommend this Dealer to anyone looking to buy a new or used vehicle.

linda72

Mar 14, 2013

We gave them this high rating as we had the best experience, we have been going here now for 6yrs, leasing different Toyotas, we get respect and questions answered all the time and any time needed. The staff is very friendly and very helpful!

macprius

Mar 7, 2013

At the previous visit, six months before, a salesman answered a lot of questions about hybrids and leasing. I felt that my need to gather information only was respected. This was my second visit. The staff was friendly, low key and accommodating. Again, everything was explained fully. The salesman helped calculate the monthly fee that I wanted. The staff took care of registration and removing my old car form the books. When I came back to get inspected, the salesman took a lot of time to answer questions, explain new equipment, set up bluetooth, my favorite radio stations and my Ipod.

jadek

Mar 6, 2013

It was a pleasure dealing with Ken, My wife was extremely pleased. The Camry is as advertised. Clean as a whistle thoughout.. On a scale of 1 to 10 I would give Ken a minimun of a 12. Also the business manager was great to deal with on the extended warrenty.. Thanks Stan Zera

pdery

Mar 4, 2013

Purchase was smooth and staff was both personable and helpful. From sales floor to financing office, staff were friendly and great to work with. Look forward to continuing my relationship with this dealership.

nkmahoney

Mar 3, 2013

Carol Buker was wonderful to work with. She was direct and to the point, very professional, very helpful, did not try to redirect our interest, accepted our choices without trying to push us into what we did not want....ever. In other words, we felt that Carol was very respectful to our wishes while still explaining the various options. We were heard. The process was easy and comfortable and we felt that Carol was very knowledgeable about the car. Everything was explained clearly and thoroughly and I drove the car away confidently. Carol is also very good natured and the whole experience was extremely pleasant. Thanks to Toyota of Greenfield for offering such a comfortable way to buy a new car. We are very, very happy.

cjwoodcock

Mar 2, 2013

I had a very positive experience in buying a new Toyota at Toyota of Greenfield. There was a strong focus on customer service. We worked collaborately to arrive at a very good price. We felt respect, but not pressured in any way. Marty Kendrick was great, and made everything as easy as possible. He was very professional and accommodating, and made us feel very welcome and comfortable throoughout the process. He did an exemplary job in representing the dealership

20010415JRBEDB

Feb 22, 2013

The price offered for a new 2013 Corolla beat 2 other local dealerships without having to mention their offers. The seller was very friendly, listened AND understood what I needed, was quick to respond to a TrueCar.com request and had the exact model I sought in stock. Several additional features I sought were also available, e.g. Simoniz and after-market cruise control via Long Radio, all which were bundled into the 0% financing offer via Toyota. I usually dread meeting the finance manager, but she, too, was amazing! She not only listed additional offers, e.g. warranty and maintenance plans, but at closing, helped guide me to what I really need rather than push the sale. Overall, having leased and owned at least 6 vehicles via dealership interactions, this by far was the easiest and most expedient buying experience I've ever had! I will certainly recommend this seller and finance manager to anyone who knows what they want and seeks a professional environment to deliver it. Great job!

4132680

Feb 21, 2013

easy to deal with and friendly experience. each person I met took the time to help me immediately and I was given the best deal with no haggling.

AndyW1970

Feb 19, 2013

Great job all the way around, great car buying experience, a team that really wants a sale and willing to work for it !!!!You will all come recomended

LotusGraphics

Feb 19, 2013

Quick and painless, hands-down my easiest vehicle purchase to date. Ken was upfront with a great price and offer on my trade, and no surprises at signing. This is the first time I did not have to do the "car-buying dance" with the salesman or dealership. If you are looking to be treated fairly and not waste your time, I recommend giving Ken a call.

tbkopec

Feb 19, 2013

We are returning customers and always enjoy working with Marty as well as Jeff. We are treated with respect and they always go above and beyond to make sure we are happy customers. Even when problems arise (beyond their control), they make sure to get things right. We will continue to refer friends/family to visit them when they are looking for new/used vehicles. Thank you! We surely appreciate a positive experience!

bbinc

Feb 17, 2013

Typically, car buying is a dreaded but necessary task.Dealing with Ken Kavanaugh was relatively easy,no pressure sales pitch on his part.No annoying phone calls.Also,I would like to add, Connie Grabowski,the financing person was warm, curteous,and extremely knowledgeable in doing her job. I would and I will recommend this dealership to others based on my experience.

chaseparker

Feb 13, 2013

I recently bought my new Corolla from Mike Dubour based on a glowing recommendation from a friend of mine. Mike was very through in his explanation of the car features, which I needed, because it is my first Toyota. Price and delivery promises were kept. The whole process of buying a car could not have been easier. I'm extremely pleased with both Mike and the Dealership and will do business with them in the future.

flametrower

Feb 13, 2013

Mike was great in finding me the color Camry with all the options that I wanted! He kept me up to date at all times on what I needed to do and made it very easy for me to purchase my new Toyota. I will go back for my next car and would highly recommend him. Thanks Mike!!!!!!!!

lowboy1958

Feb 13, 2013

Mike is easy going and very easy to deal with. Knowledgeable about product. Not pushy. Price was good. Had the car I wanted in stock.

kbresc

Feb 6, 2013

Marty was great! He worked with what we wanted at a price we could agree on. He was so friendly and I will defintely come to him when I need another car. I put good rating for overall experience and price because there is always the feeling that you could have gotten a better deal when you leave.

dbellis

Feb 4, 2013

Ken was an incredibly helpful and friendly man to work with. I was replacing a wrecked vehicle so it was very important to me that the process be quick and simple which is exactly what this experience turned out to be. Great car at a great price given the current market.

jdunklee10

Feb 4, 2013

My family has purchased a number of vehicles over the years from Mark Caloon. Mark has always been a straight-shooter and never pressured us to buy a car. We've always felt he has always had our best interests at heart when it came time to replace one of our vehicles. Desire for repeat business seems to be a focus for this dealership and that has appealed to our family.

vbaldyga

Feb 2, 2013

I have been a Saturn owner for many years but sadly it was time to get a new car. I was very nervous about going to a dealer and the process of buying a new car. On a referral from a trusted friend I called Marty Kendrick. From the first phone call he was very friendly and personable. Marty did not pressure me and was very patient with me while I looked and test drove a couple of cars. Im happy to say at our first meeting I found and bought my new Camry! I got a great car at a great price and I have and will continue to recommend Marty to my friends, family, and to anyone I hear is looking to buy a new car.Thank you Marty for a great experience!

Sunderland21

Feb 1, 2013

I wanted a new Trail 4 Runner and I found out that they are very scarce just now. Nick made an extrodinary effort and found one 320 miles away. Got the vehicle deivered in a couple of days with 325 miles on it. The car was delivered spotless and with everything on it I wanted and nothing I didn't. Service like this doesn't happen all the time. Thanks Nick.

HappyFord

Feb 1, 2013

Nick listened to me and found the perfect car for me. I told him what I wanted/was looking for and he matched me up with the right car for the right price with no pressure. It's nice to know there are dealerships out there that still look out for the customer. Ryan Deveny was very thorough and clear with the paperwork and made sure I full understood everything and was very kind. I will recommend as many people as I can to see this dealership and those two.

mgarstka

Jan 30, 2013

Shane Barbato was an excellent Sales Consultant to work with. I would easily recommend him as well as Toyota of Greenfield to my friends and family.

Paul Laflamme

Jan 29, 2013

Everybody there was frendly not just the sales person I was working with, there was no hiden charges at the end when I was signing the paper work, everythig was ready when I got there they even handled all the paper work for the registion, put the plates on and inspected the car and filled the gas tank like they said they would,I am looking at buying a second car in the spring and that will be the first place I go, they gave me the exact price the car was going to cost me without trying to trick me with a monthley payment amount like another dealer was trying to do.

ELAINEMORLEY

Jan 28, 2013

Michael Tirrell was friendly and helpful. He found us a great car and we're very happy with it. We're completely satisfied with our experience at Toyota Ford of Greenfield and would definitely recommend the dealership and Michael Tirrell to a anyone looking to buy a car!

steve.murphy.18294

Jan 25, 2013

Nice and easy buy; I did everything over the phone using a Consumer Reports report as a guide and Toyota of Greenfield met my price.

Jaynalicia

Jan 20, 2013

Our van was hit 1week before Christmas and totaled. We had a budget we could not go over. Mark did not try pushing us into something we could not afford. He kept within our price range and was very respectful in answering our questions. Everyone was very friendly. We will also be having our highlander serviced here as your service staff is very friendly and helpful! Thank you for great customer service! Jason and Alicia

kimlandry5

Jan 18, 2013

After a long search for a quality pre-owned/certified Toyota in the Albany, NY area, I decided to give Greenfield Toyota a shot. My mom recently bought her car (and her past three Toyotas)there and she was very satisfied with the service. It was well worth the two hour drive. Shane was easy to work with and made the car buying experience as pleasant as possible. I feel I paid a fair price and received a fair amount for my trade in. I am very happy with my car and would recommend Shane Barbato and Greenfield Toyota without reservation.

Fxrsjoe

Jan 12, 2013

I had been looking for a used pick up truck for about six months. Toyota Greenfield had a nice selection of used pickups in nice condition. I found them to have competitive pricing and willing to work with me . Working with Shane was excellent. I live 50 miles from Greenfield and I found Shane very cognizant of my time and worked to limit the number of visits. I would highly recommend that you put Toyota/Ford of Greenfield in the mix next time you are shopping new or used.

tjgx46

Jan 12, 2013

Mike was great. He was very up front with everything and very easy to work with. He didn't try to push anything and was very understanding of what we wanted. Ended up leaving with a lease on a brand new Corolla LE, couldn't have asked for better service or price.

mgagne

Jan 9, 2013

we traveled the 35 or so miles to Greenfield, by-passing 3 other Toyota dealerships because we had such a positive experience with our previous experience!Everyone we encountered were very friendly and knowledgeable. Marty Kendrick, in particular, was outstanding. Because we were repeat customers, he knew what we were looking for and went out of his way to meet our needs; in fact, both he and Cindy - the finance person, stayed late to comlete the transaction and avoid having us return the following day. They even arranged to have our car delivered to our home - exceptional Customer service, in my book !

edward.wierzbowski

Jan 8, 2013

I own a music Venue in Greenfield and Saturday I had a late show that was going to coincide with a substantial snow storm.I am always concerned about snow storms and having to work in Greenfield until one in the morning as I have two very treacherous hills to drive up. Hills that I have found myself stuck in with front wheel drive Saabs.Nick and Ryan - took my needs seriously - they worked to get my car prepped and ready for me with some great snow tires by Friday night. It snowed that night and I found myself driving back at one in the morning in a snow storm up two treacherous roads - The Focus with the good snow tires ate up the road. I was home with no fear of getting stuck and sliding off the edge of Smead Hill Road into the gorge.Thanks to all of you at Ford of Greenfield for getting me into a great Amercian car.BestEd Wierzbowski

ngreen5191

Jan 5, 2013

The sales person ensured that I purchased a vehicle that satisfied my needs. Additionally, he double checked the vehicle I traded in and recovered some belongings I had forgotten.

plymouth48

Jan 4, 2013

I have purchased new, a 2004 Sienna XLE LTD, a 2005 Highlander LTD, a 2009 RAV4 LTDfrom this dealership and then after a problem with the 09 RAV4 which they could never fix I traded it for a Nissan Altima, then to a Rogue, then to a 2008 Highlander LTD, which i turned in for this 2010 RAV4 LTD. The only fault I have found is the dirty and torn head rest on the rear middle seat. After 78 cars in my lifetime I find this dealership to be pretty decent.

winatu

Dec 30, 2012

Five Star team and service. Ken and Ryan were a pleasure to deal with and made the process easy and quickly. Have a great holiday season and 2013

mdeal

Dec 22, 2012

I actually had fun buying a new car from Shane. He was polite, friendly, funny, informative, and thorough. No BS. My previous car purchasing experiences have been terrible; I actually had one guy yell at me inside the dealership because I didn't buy a car from him after taking it for a test drive. I've also overheard salespeople talk negatively about customers in front of other customers. So I was not looking forward to buying another car. I was surprised, shocked even, at how enjoyable the experience could be. Shane is probably among the most exceptional car sales reps anywhere. I would definitely go to him for my next car purchase, and I certainly recommend him to others.

tthurston

Dec 19, 2012

I started my search for a good used vehicle online and was very impressed with the GMC Envoy listed. The description and pictures did not disappoint when I went in for a test drive. I pointed out some issues with the vehicle and they were fixed right away. The price was great and they worked with me at getting to a monthly payment that I could handle. I am very happy with my vehicle and with the way Mark treated me. I would highly recommend Ford/Toyota of Greenfield.

Kapkomm1

Dec 18, 2012

Initially, I was disappointed with the dealership as the vehicle that was listed as available, had been sold. This vehicle was the reason I was at the dealership. It is for this reason, that I can only give the rating I did. Some work needs to be done to insure that the internet listings are more up to date. But Ken was very helpful and soon found me an acceptable replacement. The vehicle was excellent and the salespeople were very helpful and accommodating. I came away feeling that I got a good deal and that the salespeople had done the best that they could to put me in a vehicle I was comfortable with.

kuralt

Dec 14, 2012

My husband and I went in on a Saturday expecting the visit to take a long time but the dealership was fully staffed and we were greeted right away in a friendly and helpful manner. The sales people listened to what we wanted and what our budget was without trying to sell us something we couldn't afford or didn't want. They worked with us to trade in my old car and make a great deal on a new ford focus hatchback. They had us out of there in a short amount of time so that we could enjoy the rest of our day. From start to finish the experience was great.

paulpierce12

Dec 14, 2012

Car Buying is generally a chore. However, our recent purchase at Toyota & Ford of Greenfield was the best in our long memory of buying cars. Our salesman Shane Barbato and his support staff went out of there way to help us get the right car at the best price. It was a very refreshing experience in our impersonal age. Paul

thor0411

Dec 13, 2012

Of all the Ford dealerships I looked at, Ford of Greenfield was the only store that actually quoted me prices from my online inquiries. This lead me to choose their store for my purchase. Once at the store, Marty was extremely friendly and helpful in getting us the exact car we wanted. He was able to obtain the exact model we requested the very next day, and we signed papers with Ryan the following. Ryan was very helpful in letting us know our options on vehicle coverages, and was able to help us select the best values. Everybody at the dealership was very knowledgeable and treated us with the utmost respect. By far the best interaction I have ever had with car salesmen. Would highly recommend this dealer to anyone.

deldred

Dec 6, 2012

Shane was great to work with. He was super friendly, and low pressure. Shane seemingly had no problem with me wanting to take some time to decide, was ok with me seeing what a local competitor of theirs could offer, and was still helpful when I wanted to change my mind on what I wanted to buy. He had the dealership search for exactly the options and color I wanted, and had a truck delivered the next day for me. Shane is a regular-guy, which is great. It's off-putting when a salesperson comes off as a salesperson, instead of just a regular person. This is a strength of his. There was no, "what can I do to get you to sign today" type of cliches that make people want to go elsewhere when buying a car.

ddaly777

Dec 4, 2012

I was impressed with the straight forward process in negotiating and purchasing my 2012 4Runner. I had been to other dealerships and the high pressure sales, back and forth to the manager and length of time caused me to leave and not make a sale. Greenfield is price competitive and straight forward and I purchased my car from them. Also, my husband has used Greenfield Service for his Rav4 and was pleased with the honesty and directness of the service managers. They also follow Toyota recommended service schedules. We have not been pleased with other service departments in the area so we are willing to drive an extra 30 minutes to get good service, a good price and honesty. THank you Greenfield team

glenayers

Dec 3, 2012

Shane was very helpful yet laid back. He didn't treat me like an idiot. He kept in touch and updated me on the arrival of the car that I wanted. I felt like there was no pressure to make a deal, but I also checked for pricing on-line and with two other Toyota dealers in this area. The price Shane quoted me was several hundred dollars less. I wanted to buy my car in Greenfield, but would have went with a significantly lower quote, if the other dealers had really wanted my business. Shane's style was also much more sincere that the other dealers I visited.In general, I felt very little stress, even though this was the first time I've purchased a new car. The whole process was very easy.

lsesrick

Nov 27, 2012

Mark Caloon was very helpful, professional and fair. I am very appreciative of all his efforts to make the transaction as easy as possible. Wonderful service orientation!

xteemarie

Nov 27, 2012

We had a great experience! There was no pressure, and they made it as easy as possible for us. Ryan was awesome to work with.

aps1977

Nov 15, 2012

I came to Greenfield Ford to purchase a very specific car. They had the exact car I was looking for. Ken was very professional, courteous, and pleasant to talk to. He stepped me through the whole process, and we drove the car. Loved the car. When I came back to pick the car up, I was doing a final walkdown of the car and noticed the hood and trunk lid were out of alignment and a some shipping glue was on the moulding. The car looked great and had been detailed, but those things were missed. I have a high threshold for attention to detail and rejected the car until the body shop could correct the hood and trunk alignment and clean the sticker glue. That required me to come back a couple days later, which is why I marked quality of work down to good. However, Ken took care of the issue, got the car in, and stayed in touch with me about when it would be ready. As promised, when I arrived the second time, the car was in perfect condition, and Ken told me they inspected the other Fusions and had to correct 2 other issues.Overall, a great experience. I would buy another car here.My only suggestion is to establish a checklist and walkdown/inspect all cars on delivery to ensure that any potential factory issues are resolved before sale to prevent a similar issue, or a customer that may not notice body lines off until later, then be dissatisfied.

ddz

Nov 15, 2012

Excellent buying experience at a local dealer who obviously cares about their reputation and earning repeat business. Went in fully expecting to shop around a series of dealers to get the best deal. The straight forward, no-nonsense, honest approach from the salesman all the way up to the GM won us over- there was simply no need to go elsewhere. We got a very fair deal without all the machinations and gamesmanship that so often comes with buying a new car at a larger dealership. Every call and every e-mail has been answered promptly and when they say they're going to do something-they do. A breath of fresh air- highly recommend the dealer and Mike Dubour in particular.

mrsera1958

Nov 13, 2012

I am very happy with the experience I had with Greenfield Toyota. I found Marty to be very knowledgeable, personable and friendly. Marty didn't pressure me into buying anything I didn't want, or need, and I appreciate that. I would definetly recommend him to anyone looking for a new vehicle.

patterson.amanda87

Nov 6, 2012

We used USAA's car buying service to locate the exact car we wanted in our area. While Ford of Greenfield did not have this at the time of our search, they still received our request because they are a USAA-authorized dealer. They found the exact vehile we wanted at a different dealer, got it delivered, and still honored our USAA price. They were very communicative, friendly, and helpful throughout the whole process.

datcat123

Nov 4, 2012

I have always driven Toyotas and probably always will. I went looking for a car for my son so I went to Greenfield Toyota and there I met Carol Buker. After I explained to her what I was looking for she showed me the perfect car I wanted for him. She was so helpful and made everything so easy. My son loved the car (Camary). A few weeks later, I decided to help my friend out and purchase a Toyota Tacoma with a loan so he could pay for the truck after him putting his up his Honda Civic as down payment. Back to Carol to help me make this happen. She did it with a smile and made it happen only this time she made two people very happy. Carol knows her job and she knows people. A few months later I decided due to changes in my lifestyle, I needed something that was better on gas. I had a 2011 Highlander that I loved, my circumstances changed in my life and I had to do alot more travelling. Also things changed for my son and he wasn't going to be using the Camary for awhile so I decided to trade in the Highlander and the Camary for something more economical and did not want to make car payments. I knew the perfect person who could make that happen for me..Carol Buker! I explained what I wanted....Not an SUV but not s small car. She showed me the Vendenz. After a test drive I knew that was the car for me. I told her some options I wanted, a back-up camera and a remote car starter. This was a Monday and by Wednesday she had a car ready for me to drive off the lot. She showed me how everything worked on the car and told me to call if I had any problems. I felt very comfortable working with Carol and she is true to her word. She has a wonderful sense of humor as well. I plan on keeping my 2013 Vendenz for quite a while but would not hestitate to go back and see her again should I need another vehicle. Thank you Carol!

dionwallace3

Nov 3, 2012

Everyone was great and I love the car. Very friendly and helpful employees.They were very willing to give me a great price on our trade ins and the price of the Prius was fair. They all went out of there way to make sure my car was in Greenfield when the dealership they were trying to get it from never even called them back. They went way above and beyond my expectations

Lonewolf613huh

Oct 31, 2012

Great service! They got me into exactly the car I wanted with an excellent price to boot! Best of all, it was fast! Couldn't be happier.

Sheri Lynn

Oct 26, 2012

I was nearing the end of a lease on a Toyota Corolla that I leased while living in Maine. I had absolutely NO money to put down or do anything with in regards to getting into another vehicle. I never dreamed that I would find anyone to do business with because of this reason but after coming to this dealership, I found that Mike Dubour was more than willing to do whatever he could to help me. He ended up getting me into a 2007 Ford Focus with no money down and I did not have to pay anything towards the mileage that I went over with the Corolla. My monthly payments are still very do-able and I can't say enough good things about Mike and the dealership itself. Ryan Deveney also helped out when Mike wasn't available. Great guys!!!!!!!!!I feel that I made the best choice possible in choosing a dealership and the vehicle itself. I plan on continuing to do business here in the future and I can tell you with sincerity that I will most definitely direct other people who are looking for a decent, honest dealership to do business with to Toyota Ford of Greenfield. There is no need to shop around when you've already found the best!!!!! Thanks so much!!!!!!!!!!!!!! Sincerely,Sheri E. Lynn

darbruno

Oct 19, 2012

Buying a car is never one of those relaxing thoroughly enjoyable experiences. HOWEVER, in this case it was great. Felt no pressure, met very nice friendly people and especially Marty, Greg and Bob(the owner)who made me feel like part of a family.Also knowing what kind and model of car I was seeking made this real easy and did not have to shop different models or makes. Love the service dept. and all of the people I have been dealing with especially Chris, Kevin and Randy. The other guys I will get to know.Am looking forward to returning for whatever the car and my needs will be.Friendliness is a keynote to your success.

agraichen

Oct 17, 2012

I found a certified used Prius on the Toyota of Greenfield website. Since I was driving from Maine I contacted the dealership to find out how to reserve the car and what paperwork I would need to bring with me. Everyone who communicated with me was very polite, kind, and considerate. I received very good service, and I am very happy with my experience with Toyota of Greenfield.

klp3293

Oct 15, 2012

The staff at Toyota Ford of Greenfield were extremely helpful and courteous. They made my car buying experience quick and painless. I would definitely recommend them to friends or family in the future.

triumphred

Oct 13, 2012

Mike met us as we got out of our car. We were just looking at cars last Saturday. He listened to us and showed us some of the cars available. We went for a test drive and he answered all our questions and was very knowledgeable. We came to a deal without alot of hassle. Our financing was done in a friendly and efficient manner.We were very happy with our experience and would come here first the next time we are looking for a car.

loumassa

Oct 12, 2012

Marty was great to deal with. He was very accomidating and did not try to get me to buy something I didn't need. I would work him again in the future.

BethShaine

Oct 9, 2012

Everyone at this dealership was friendly, helpful and down to earth. All my questions were answered, and any small issues were ironed out quickly and cheerfully. It was an easy and pleasant car-buying experience.

Dfoofy

Oct 6, 2012

Everyone was very friendly and knowledgeable. Shane made me and my father feel immediately comfortable. We went in knowing what we wanted, but definitely learned a lot about the car and the most relevant optional details. I feel confident that I made the right choices for my car because Shane and Connie gave great advice.

jake vorce

Oct 5, 2012

Shane was probably the most friendly salesman I have ever dealt with. He was very professional, and honest. There was no pressure put on me to buy, which was a nice change from other dealerships that I had been to. Overall this was the best car buying experience I have ever had, and plan on doing business again with Shane whenever I am in need of another vehicle again. Highly recommended to anyone looking for a great deal with a great salesman.

jvigeant

Oct 2, 2012

I had a perfect experience at Toyota of Greenfield. Carol Buker is an amazing salesperson, the best I have ever dealt with. Why I give this high rating is because I was treated with honesty and sincerity; I was given a great price for my vehicle. Carol found exactly what I wanted and followed through with all her promises. When it is time for me to get a new vehicle I will definitely go back to your dealership and I will recommend anyone I know to shop at Toyota Greenfield, and ask to work with Carol Buker.

sgirard69

Sep 24, 2012

Marty was great! I started looking on a Saturday and by Thursday I had my car.. Definitely very happy with my new car and Marty.

Racquetsrc

Sep 23, 2012

Ken made the sales experience so easy i would recomend to all my contacts to buy exclusively from him even though this dealership is 2.5 hours away. He made distane no issue. Delivered car for trial and docs as well! They went way out of there way. Wow Impressive! The deal never wouldve went down without Kens creativity. We will definitely get our nect unit with him. Best regrds, Mary Scott, Rich Crlson

KLWittshirk

Sep 22, 2012

During a routine oil change my mechanic discovered that my Saturn Vue's transmission was going fast. Having had a very bad experience at Balise, in Springfield when the original transmission was replaced two years ago I wasn't about to deal with them ever again. I asked Brian what he suggested for a new car. He immediately said, Greenfield Toyota and to go to Marty Kendrick. That was Wednesday afternoon. Today is Saturday and my husband and I have just come home with a new Toyota Corolla. I can't believe how pleasant the entire experience was. Marty is great! He was clear about everything. He reviewed options and kept making sure that we had all the information we needed. It really felt that his main interest was making sure we were getting what we needed. I will highly recommend him to anyone.

Delisle1011

Sep 21, 2012

We have experience working with several dealerships in the Hampden/Hampshire/Franklin County areas. Working with Wade at Toyota Ford Greenfield was by far the best. He provided valuable information to help us through the buying vs. leasing process. He was very friendly and honest and remained available throughout our entire buying process. We were very comfortable buying through Wade and never felt pressured. We also worked with Ryan for the final financial process. He was also very friendly and knowledgeable and explained every piece of the signing process in detail. We absolutely recommend this dealership and Wade in particular to anyone looking to buy a car and will certainly return when we are buying again!

rvachula

Sep 21, 2012

Purchasing my new Rav4 was an easy and enjoyable experience at Toyota of Greenfield. Both Marty and Craig were friendly and professional, and I have been telling many people about what a great dealership this is. I am thrilled with my new car and with everyone at Toyota of Greenfield. I have bought a car from them in the past, so I know how wonderful their service department is as well, and I am looking forward to taking my Rav4 there in the future. Thank you so much, Marty and Craig!

ADBarber

Sep 18, 2012

Marty Kendrick is a professional. He is prompt,courteous,and respectful of my time, and delivered on evertyhing. It was a pleasure working with Marty.

Jim McCullough

Sep 18, 2012

Simply the best auto sales experience of my life. This is the best/newest vehicle I've ever bought for myself, and this was by far and away the very best car/truck purchasing experience I've ever had. Shane is exceptionally nice, and I felt zero pressure. He let the truck sell itself to me. I got a superior product from a superior salesman, at from what I can tell a superior dealership!I couldn't believe Shane is a car salesman. I felt completely comfortable with him and felt zero stress or pressure from him. It was an awesome, smooth, easy and completely painless buying experience! I couldn't be happier!!! I am recommending him to all of my friends and family and am thankful for his fantastic customer service!Thanks Shane, I truly appreciate it!

argeorge

Sep 17, 2012

I haven't bought a lot of new cars in my day so I was surprised that the trend in salesmanship has taken a much more casual turn than the last time I bought from a dealer. I should be clear I don't think this is a bad thing. I rather like not being jumped on immediately or followed around hungrily.I will say though it was almost weird to essentially have to ask for help rather than have it offered, but once someone did realize that I might be there to actually purchase something there was a bit more energy in the room. I knew what I wanted to test drive so I didn't waste any time on the "what are you looking for" process. I didn't get the impression that my salesman knew very much about the car I was interested in nor was very enthusiastic about it. There wasn't a level of excitement about selling me one or showing me interesting things about it. That was a bit of a disappointment, but I am a quick learner and can read my own manuals, so I just chalked this up to the new aloof sales process being employed.The salesman was a nice guy, and really low key, something I typically appreciate in sales, but it would have been nice to feel like he really appreciated and knew more about the car he was going to sell me.P.S. I do LOVE my new car and am really glad it could be purchased locally!

louise22

Sep 17, 2012

Mike was very helpful explaining to me about the trade-in for a new car and even helped me decide on a great upgrade. He sold me my 2010 two years ago and I am even happier with my 2012 and all of its great features. He made the whole process comfortable and I think got me a good deal! He went to extra lengths to show me how to use some of the features in the car and advised me about Simonizing.

MaryLou Manica

Sep 16, 2012

Overall, my visit was very acceptable. I realize that it was quite busy when I was trying to make a decision on whether to accept the trade-in offer and price of used vehicle and felt somewhat "rushed." I had only stopped by to purchase a new air-conditioning filter and, on impulse, decided to check in with the Sales Department to get some information. I do like my newer Toyota Corolla. There are still a few things to be finished and addressed, but I am sure all will be taken care of. By the way, Chris in the Service Department, was super patient with me with all my questions and concerns. What a nice guy!!! He might dread see me heading his way, but I know he will help me anyway!

JoshGralenski

Sep 11, 2012

I went to Ford of Greenfield for some help to get out of a SUV which I owed over 5,000 on. I got the run around over and over at Country Hyundai (where I got the SUV). At Ford Of Greenfield they really went above and beyond to help me out. I wanted to get something a little newer and better on gas. They got me into a BRAND NEW 2012 Ford Focus. I will be picking my new car up this Friday. Thank you Mike, Connie and Craig for everything. 5 stars from me! -Josh G.

tjsizzyb

Sep 6, 2012

Hi, On June 12, 2012 I purchased a car from Ford (Toyota) of Greenfield, Ma. The car was registered, insured, inspected and all papers signed. I was given the keys and drove home when I noticed the oil light come on. I brought the car back to the dealer the next day and the dealer took the car back. Francis J. Barrington, Used Car Manager, said my loan did not go through. I had put down a $500.00 downpayment, for which I requested a refund. They refused to give me a refund and told me I had to file an abatement with Mass. D.O.R. to get my money back. I waited a month only to get a form that needed to be signed by Mr. Barrington at the dealer and then mailed back to Mass. D.O.R. It is now Sept. 6, three months later, and I still do not have my $500 downpayment back, and learned I have to go through the R.M.V. to get a refund for the registration and plate fees ($100). I AM EXTREMELY UPSET! Not only did this dealer prematurely let me drive a car home that was not approved, they refused to refund my deposit!!!!! I think this is one of the worst customer service experiences I have ever had, both financially and emotionally! Sincerely, Tracy Danielsen

shaun.ashworth.71

Aug 31, 2012

Shane was more than helpful while I was shopping for a new car. He was friendly and personable. He showed me several different cars and brought me out for several test drives. He talked through financing with me and worked with me on what I could afford for monthly payments. I was dreading going shopping for a new car. Shane made it enjoyable.

james.kosiorek

Aug 30, 2012

Carol was great, I ordered a 2013 Mustang and she was there to help me the whole way. From the order date to when I received the car took about 4 months. She was there to keep me informed the whole way. The part that was the most impressive for me was Carol went out of her way to explain the features of the car to me before taking it off the lot. Overall I'd recommend anyone looking for a car to her.

Laurie072

Aug 28, 2012

Ok I don't know where to begin. How about with Carol, She is very informative, clear expaning our questions,she knows everything about toyotas,gave us a fantastic tour of James's new truck,and she made us feel very comfortable though out the whole process. We also spoke and worked with Craig Bodenstein, great guy, awesome to deal with, got right to the point with our questions, and we could tell that they would go the mile to please us. Carol and Craig thank you very much, we have never felt so comfortable in buying a new truck! James and Laurie Hackett

EringGoBragh

Aug 22, 2012

Very friendly, honest and informative car salesmen at this location. Compared to NADA price, they're a little high, but they do offer some great coverages and warranties which helped balance it out. Was a very easy transaction as they are linked to my credit union already. Very patient with all my questions. They were pretty on the ball for the most part of getting anything fixed up that needed to be before I got the car. Enjoyed my experience and would go back again!

denise.d.hill.96

Aug 21, 2012

My Husband and I will be calling Marty again should we ever need a new or used car. The experience was actually fun! Marty's entertaining way made completing this transaction both easy and painless. Thanks so much.

ptmanning

Aug 20, 2012

This is a resend, as conf. email has not appeared, trying different email address for me. I found Wade Baker to be highly personable and with encyclopedic automotive knowledge. He answered my questions thoroughly. He expanded on all options available, yet seemed concerned that I get the right car for my needs. Although I was a bit unorganized, he held a no-problem, we'll take care of it attitude that was reassuring.I said good rather than great about price, as I don't feel it was the deal of the century, but was probably fair enough to all concerned.I would certainly purchase again through Wade and would recommend him to any who ask.

snieto

Aug 19, 2012

My experience at Toyota of Greenfield was excellent. Ken was friendly, helpful, and flexible about my getting back to him concerning my decision to buy a used Prius. I was impressed with the car and pointed out a piece of leather missing on the passenger armrest. When I returned to buy the car, I asked if something could be done about it and he said he would call someone. Three days later, the car was delivered to my home in Amherst and the armrest looked like new. The car was delivered with a full tank of gas. Not only was I surprised that they would drive the car to me, but I was delighted with how the car looked. I have already recommended Toyota of Greenfield to several people.

happytoyota!

Aug 15, 2012

I had had a less than pleasant experience at another (non-Toyota) dealership before coming to Greenfield Toyota. Marty listened to me and never pressured me to buy anything that he didn't think I needed added to the car I wanted. He was very friendly, helpful, and professional in his dealings with me.

Susan Steingass

Aug 14, 2012

I was alone and eight hours from my home in West Virginia when my 1998 Camry stranded me for the third time in 5 months due to overheating issues that a new radiator and new thermostat had obviously not resolved. Toyota of Greenfield's Service Department had closed that Saturday afternoon but Mike Dubour in Sales was very kind and helped me leave my key and gave me paper and pen to write a note to the service department. When I heard from service that the repair was going to be extensive and costly I decided instead to call Mike Dubour and talk about buying a new car. Mike was very helpful, professional, courteous, and patient. Mike was able to give me a better price than my husband could get for me back home in West Virginia, so I decided to take home a very nice souvenir from my vacation in Greenfield. We ran into a few snags trying to make this transaction from six states away, but Mike Dubour was able to cut through all the red tape and get me on the road home in my brand new gorgeous black 2012 Camry the VERY NEXT DAY! My experience at Toyota of Greenfield was so wonderful I would recommend them to anyone who wants to buy a new Toyota!

czevon

Aug 12, 2012

I was well attended to, and everyone was very friendly and helpful. I initially saw Carol Buker, but she was on vacation and Marty actually sold me the car. Both of them were great.

rptnet

Aug 11, 2012

We bought our last new car (Highlander) from Greenfield Toyota.When it became time to trade we sought out Carol Buker, a long time friend whom we had dealt with many times before.She was patient and answered all our questions and when we made our decision all the paper work was done, with no delays.There is no doubt she knows the business from start to finish and has the most pleasant personality. All this made for an enjoyable experience for us.

Jeff Hendricks

Aug 1, 2012

Marty's efficiency in helping us find a car we liked, explaining all of our various options regarding financing and payment options, preparing paperwork, and so on, really made finalizing a purchase easy and enjoyable.

christine8781

Jul 31, 2012

Toyota of Greenfield was an amazing place to purchase a car. The staff was extremely helpful and personalable. From the sales guy Michael to the financial person Craig to the final finance person Ryan, everyone was honest and completely fair. I would recommend Toyota of Greenfield to anyone looking for a relaxed honest car buying experience.

Marcelle Feltman

Jul 31, 2012

Trading in my car, due to high mileage, for another vehicle, was a very positive experience with Marty. I was reluctant to do this, but after conversations with Marty, I felt better informed to make this decision. We were able to meet a fair price which definitely contributed to my final decision. His professionalism and expertise as a sales consultant made the transaction very smooth and efficient. He was very accomodating to my busy work schedule which I very much appreciated.

CarInJuly

Jul 27, 2012

I finally decided I wanted a Prius and called several dealers in the area. After doing some research, I specifically wanted the Prius V. However it seems hard to come by. I test drove a regular Prius and liked it, but Marty explained they were only getting one V this month. I seemed resigned to not getting a V but stopped at another dealer who had one (which was already sold). After looking at it, I made up my mind that I definitely wanted the V. Another dealer in the area had one with the expensive option package that I did not want.I called Marty the next day to say I wasn't interested in the regular Prius and would look elsewhere. He immediately offered to find a V for me, and did! It was the color I wanted and had only the options I wanted. It came into the dealership sooner than expected also.The day I went to pick up the car, Marty had said the process of registration could take up to two hours which I was fine with. Due to major problems with my insurance company (who shall remain unnamed but who I normally love), the process took all day. Marty made numerous calls to my insurance company and faxed the documents three times. By the time the insurance papers were returned to Marty, the rest of the process took about 20 minutes! I drove off with an inspection sticker, license plate and a full tank of gas.In the initial search I never felt pressured to lower my expectations and purchase a car other than the one I wanted. While I was waiting Marty gave me a little tutorial on the car which was most helpful. The coffee is good and hot at the dealership and there is a nice place for lunch a short walk away.

jjwingler

Jul 26, 2012

Shane was great, very friendly and helpful. He helped me Pick out a new truck at a great price. I've been in need of A good truck and that is what Shane sold me. I would recommend Shane to anyone who needs a vehicle. Patient and very friendly to me.

campbellfocus

Jul 24, 2012

Bill did a great job, fast. We found the car online in the morning, bought it and it was ready to take home that afternoon. He also set up my blue tooth, otherwise, I'm sure I still wouldnt have it set.Thank you for a wonderful experienceTom and Barbara Campbell

knied14

Jul 24, 2012

Shane, Craig, and Marty were great. They worked hard to get the exact vehicle we wanted and took into consideration the price range we wanted to stay within. Once the vehicle arrived, a thorough orientation to the vehicle was given and all questions or concerns we had were answered to. Every encounter we had with every person at the dealership was amazing and I would highly recommend this dealership to anyone who is looking for a new vehicle. Thanks again everyone at Toyota Ford of Greenfield. You are wonderful!

MMadsen

Jul 20, 2012

This is the second vehicle we've purchased through Mike at this dealership. We go to Mike as friends that trust his experience and hassle free approach. Thanks again we are loving the new car !

tmroy

Jul 20, 2012

This is the second car we have purchased from Ken. We have been very pleased both times with the low pressure approach. In fact in this purchase Ken actually "talked me down" from a car that would have cost me 50% more than the car I purchased.

joemarie

Jul 18, 2012

Mark was always helpful in comparing different models.He came up with different proposals for many models.He was always profeesional and courteous and kept me informed all the time.

jefedelospollos

Jul 16, 2012

Third car we have bought from Marty. As usual, we were very happy with the entire transaction. We didn't see a used vehicle on the lot that fit our budget and style, so he let us browse online their entire collection. We found one that was down in Springfield, and he had it at the Greenfield location the next day for us to test drive, and we had the purchase wrapped up the following day.

Jcolby2211

Jul 10, 2012

Well I'm 20 in school with a part time job and bought my first car without having a consigner and got a amazon price on a 05 Camry and financed with just a 3.99 percent! Nuts right? Thought I was getting a higher interest rate! Ryan was extremely helpful and wasn't to Intuned to selling a car I couldn't afford but a car that was just right for me and my budget

billwheatley

Jul 9, 2012

We had a superior experience with Marty Kendrick at Toyota of Greenfield. Everyone was very friendly and attentive and the atmosphere felt comfortable and even folksy. Negotiating a deal was about as painless as the process can be. We'll be going back there for service and would certainly go back to buy from them again, although with a new Prius we don't expect to need a car very soon.

ppajak

Jul 9, 2012

Shane was great to work with, very professional,friendly, no pressure sales tactics, just good advice. Very accommodating in terms of allowing us to come at our convenience, probably not his. Thanks, Shane.

Pam Wolanske

Jul 8, 2012

I actually enjoyed trading in and buying a new car. That says a lot about carol buker. She is kind, considerate, knowledgeable, patient and funny. I would highly recommend her as a very ethical and savvy professional.

tgabe

Jul 8, 2012

Great service at this dealership. Did not feel rushed, Marty was very accommodating with my schedule. I had all questions answered and felt really good about the whole transaction by the time my decision was made.

carolynjunker

Jul 5, 2012

I went to this dealership for a lease on a new car. The service was friendly and efficient. Wade Baker, my salesman, was exceptionally friendly and helpful. He walked me through every step of the process, was thorough, and was always reachable for assistance. An excellent job!

pweyers

Jul 5, 2012

Sales staff was friendly and didn't pressure us into a decision before we left the showroom. We had been looking at several different models but found the car with the options we were looking for in Greenfield. Dealer did a nice job of cleaning car for delivery.

MAM6of6

Jul 2, 2012

I checked prices through both Edmunds.com and Kelley Blue Book, and contacted several dealers via email. I used BuyaToyota.com to research the model of car I wanted, so I knew exactly what I wanted to buy. Toyota of Greenfield was the only dealer that sent a complete, thorough, clear, and easy to understand price quote. The other dealers were less than honest, and immediately tried to pressure me into coming into the dealerships. When I told Marty what I was looking for in terms of price, financing, and trade in, he was honest about what he could and could not do. Most of our communication was via email, and I spent 1 hour getting my trade in appraisal and pricing negotiated, and a half hour picking up my new car. What a pleasure to be treated respectfully, and to be given honest, transparent information! For the first time in years, I bought a car the way I wanted to, instead of being held hostage at a dealership while the sales staff and sales manager played games about pricing. I'd recommend Toyota of Greenfield without hesitation to anyone interested in buying a new car.

bkucinski2

Jun 27, 2012

This is a fabulous dealership! Mike Dubour was the employee my husband and I worked with and he was wonderful. He was able to answer all our questions and help us to find the perfect vehicle. He made the actual purchase so easy. He was able to register, inspect and deliver our new Rav4 to us in under 2 days! It was perfect. This is the 3rd vehicle members of our family have purchased from this dealership and Mike! We recommend thsm highly.

prackha1

Jun 25, 2012

I have worked with Mike several times before this sale, so that should say something right there. He sold me my 4Runner (my trade in) on the new Rav4. Helped me buy a used car for my son while he was deployed to Afghanistan, this was no easy transaction and Mike and Craig were with me every step of the way to make it work. This is why I returned to this dealership to buy my new car. Mike is always there to make things go smoothly and work for you. I trust Mike and that is why I chose to go to Toyota of Greenfield to make this purchase. You are lucky to have employees like this..there was really no other choice for me (even though I considered other dealerships and other cars) in the end I came back here because I know I would be treated right.

abrodeur814

Jun 24, 2012

Bill Labonte is exactly the kind of sales consultant I like to work with; he never made me feel pressured. He set up an appointment with me a couple days ahead of time and was ready to meet with me when I arrived. We looked at a few cars on the lot, took one out for a test drive, went over financing, and the deal was done in 3 hours. There was no talk about my budget, what kind of payment I'm looking for, no pushing me into a model/trim level I didn't want, none of the kind of behavior I've experienced at other dealerships that turned me off from the deal. Bill is super friendly, and I am sure that his goal is to make sure you purchase a vehicle you like and want, and that when you take it home, you can feel confident you got a fair deal. Also, I cannot over look Connie (Finance Manager), who can do some magic with interest rates & service packages. This is the second vehicle my family has purchased from Bill this year; from Hartford, CT, the drive to Greenfield was well worth my time.

pdlavalley

Jun 24, 2012

Loved that the sales people were not pushy! Can't stand looking for a new car with pushy sales people and we did not experience that at all! We wanted to lower our payments and they did just that! Thanks so much for helping us get to where we want to be. Times have been so hard and with your help you saved us almost 100.00 dollars a month and we love the new "used" Prius! As always Connie is wonderful to work with too (as we knew her from working elsewhere)(Great asset to your company). Answered all our questions clearly and always willing to help us. Brought the car back for inspection and the service was great as well.

tmazzaferro

Jun 24, 2012

The sales process was professional, honest and to the point. The delivery of my Camry was thorough and very informative.The friendly atmosphere drives you to come back to this dealership.

cnnartowicz

Jun 20, 2012

Marty was really helpful, I called him when I knew I was looking for a new to me car. I had worked with him before and his service was great, I will be visiting Toyota of Greenfield again. Thanks Marty!

BWM06

Jun 19, 2012

Went to Toyota of Greenfield on June 11, 2012 to look at a 2012 Toyota 4Runner. My wife and I met with Michael DuBour who explained that they did not have a 4Runner on the lot at this time but that we could take the sales manager's 2011 for a test drive.After a short ride we were convinced that this was the vehicle for us and sat down with Mike to negotiate a deal. Everything was up front, Mike showed us every price and the dealers cost associated with it. There was no game playing like other dealerships where the sales person keeps going back to the sales manager for a better price. We belong to AAA and had a fair purchase price printed out, Mike calculated a price that beat AAA by several hundred dollars. We also got fair value for our trade-in. The most difficult part was finding a vehicle in the color with all of our options. While we were there Mike spent time making phone calls and checking the computer finding the exact vehicle we wanted in New York State. Before we left the dealership we had a pick-up date and time. Mike had the vehicle in Greenfield fully prepped, registered and inspected as promised on Thursday at 5pm. OUTSTANDING! I usually find it painful to buy a car and have walked out of some dealerships in frustration! This was not the case at Toyota of Greenfield, Michael DuBour is easy to work with and gave the best deal possible, we would certainly go back to this dealership and sales person in the future.

RachelMoore

Jun 19, 2012

We appreciated the low-key sales approach that Rick took, and that Ryan continued. We never felt pressure in any part of the process, which is unusual in my many experiences with dealerships! It was really a pleasure working with this team.

Olas

Jun 15, 2012

We went to Toyota of Greenfield, our most local dealership, having struck out at the further away Subaru dealerships. Carol listened well, showed us cars that fit our criteria and was genuinely friendly and also knowledgeable. This dealership is busy but the sales team is fairly low key compared to others. A plus for us. Having chosen a car, we were surprised at the lack of bartering over price (having been through that at other dealerships). In fact, it would have been helpful to us to just know what the price was as is done at Pleasant Valley. Bartering is so stressful. Anyway, the price was fair in the end. Carol was helpful in making all the arrangements go smoothly and in getting us a loaner when some work needed to be done on our car. The service team is really busy but they maintain their good humor and try hard to explain what is happening, why, and how long. Randy went the extra mile, literally, when the first test drive didn't reveal the problem with my car, hopping in and driving it up the expressway. Ultimately, I was unhappy with the price I had to pay for a problem I thought ought to be covered by the warranty, but I also understand that a case can be made for it not to be covered.Overall, I recommend this dealership and particularly Carol. I would buy another car from Toyota of Greenfield.

Brianfitz

Jun 14, 2012

Bill was very friendly and I felt that he was working with me to get the best deal. Very pleased with my truck and would recommend everyone I know to go see Bill Labonte if they are looking to buy a new vehicle.

Abuchiane

Jun 13, 2012

This is the third car I have bought from this dealership and each time it has been painless! Plus, I like to keep my business local.

Karen127

Jun 11, 2012

I had a wonderful experience buying my new Prius V from Ryan. He was thorough, honest, and professional. He never made me feel I was dealing with a stereotypical "car salesman" - I recommend him without reservation. Thanks, Ryan!

Billw01301

Jun 9, 2012

Great customer care. Timely, knowledgable, helpful, no BS. Would recommend to my mother. Filing out this survey is a bit much but the customer service was excellent.

BHLSML

Jun 5, 2012

Marty Kendrick is a terrific salesperson. He is easy to work with and no high pressure sales tactics. You won't be disappointed buying a new car from Marty! Comes through as promised.

rwillard

Jun 4, 2012

My experience with this dealership was great! I first went to another Toyota dealership closer to home, but the dealership was large and very impersonal. At Toyota and Ford of Greenfield, everyone was so friendly and happy to help me. Because it is a small dealership, I was able to meet and shake hands with almost all of the staff, which made it a more personal and comfortable experience. Every employee in the dealership was smiling and seemed excited about their jobs, which was very refreshing. I was in and out, and my car was delivered right to my place of work, which was so convenient since Greenfield is about a 20 minute drive for me. Marty Kendrick helped sell me my car and he was wonderful to work with. He was so friendly and easy to talk to and he seemed just as excited for me as I was to get me into my new Prius. Overall, I cannot say enough good things about this car dealership and my sales consultant Marty Kendrick. And of course, pricing was very reasonable as well.

jamierchew

May 31, 2012

Buying my first new car was a pleasure at Toyota of Greenfield. Ryan took his time to answer me and my boyfriend's questions, and was able to work with us in negotiating our trade. Very impressed so far, hope that this experience continues to be a good one as time goes by.

Louise Deren

May 23, 2012

On Sat May 12th my husband and I walked into Toyota of Greenfield to see if we could try out the Toyota 4Runner Limited that was in the lot. I had been looking at it for a few weeks and had decided to take a test drive and see if I liked it. When we walked through the doors there were several sales people in the building all sitting at their desks and only one looking our way and that was Carol Buker. She was very personable and friendly and was agreeable to us trying out the car. To this day I am very happy that we did deal with Carol and not the others since she knew what she was doing and was so helpful. There was only one other sales person with someone and the rest of your sales people were just sitting at their desks looking out the window or on their computers. We had been out in the lot for sometime before we entered the building and were amazed that not one of those people looking out the window ever came out to talk with us. I drove the car most of the time while my husband drove for a short distance. We were both very much liked the car and its performance and the quality of the car. Carol was so easy to deal with and very knowledgeable about the car. She was able to answer all of my questions so that I was able to understand how certain things worked in the car. since I have a very busy schedule she was able to work around my schedule and have the car ready when I was able to pick it up. I cannot say enough good about Carol. She spent a lot of time with me and helping me to set up some of the equipment in the car to my liking. Thank you Carol and Toyota of Greenfield you have a great employee there!! Just for your information I was in marketing until I retired.

ambarrow59

May 21, 2012

My husband and I wanted to buy a new car, and Marty Kendrick helped us make it happen at a very affordable price. He was attentive and reasonable to each of our requests. Even though the car we wanted was not available in the color we wished for, Marty was still able locate a car in another color. We can live with it! Thanks again for your help!

MalloryC

May 21, 2012

My uncle went in same week to get a car and he said best sales person yet. So I decided to come and see what they had. Found great selection and helpful staff best place to buy ur next car. Bill labonte best and friendliest sales person for cars trucks or anything else u might need for auto sales.

Jeda235

May 17, 2012

I had such a wonderful experience at Toyota of Greenfield! Shane Barbato made the selection and purchasing process simple and enjoyable. He went to bat for me and got me a great deal on my trade in! I would highly recommend both the dealership and Shane.

bulldozer

May 16, 2012

I was very satisfied with my buying experience at Toyota of Greenfield. There wasn't any pressure and I feel that I was given an excellent trade-value towards the purchase of my new vehicle. Shane Barbato knew the products well and was extremely helpful throught the process. I would highly recommend Toyota of Greenfield.

mvicente

May 10, 2012

Shane was friendly and kept a relaxed attitude thru the process. He had a sense of humor. On the day after buying the car I had to go back to dealer for my registration and to bring some paperwork. Without my knowing ahead of time, he went in to the dealer on what was supposed to be his day off. It was a good experience.

JanMcGuane

May 7, 2012

Marty was great to work with!! I love this dealership! This is my 6 th new car purchase!I love the Camry Hybrid! I also love the service department!

jefedelospollos

May 3, 2012

I purchased my 2nd Camry from Marty Kendrick. Great overall experience. Marty is a very genuine guy, and put absolutely zero pressure on me. He was also very accommodating to my wife, who was also thinking about purchasing a vehicle, and test drove two different vehicles before deciding she would hold off. I'm very happy with Marty and will go back to him again. We also dealt with Ryan Deveney, who handled our final paperwork. He explained everything thoroughly and was very friendly with us.

LoveyouJ

May 3, 2012

Bill LaBonte was professional and has the ability to make you feel comfortable. He was polite and friendly and discussed several acceptable options when searching for what I wanted to purchase. He made everything easy for me with purchasing a "large ticket item". He is also a car "buf" which is always fun to listen to even if your not into classic cars. Great job Bill.Thanks. PS Sorry I interrupted your lunch. You were a good sport about it.

vanessaj

May 3, 2012

The qualigty of service and the experience of Carol Buker was outstanding and would recommend her to my friends and family. The dealership was neat and tidy.

jlucey

May 2, 2012

From the General manager (Criag) to the Finance Rep. (Ms. Grabowski) and particularly Mike Dubour- the entire experience was a pleasure. Knowledgeable, efficient, and curtious. Could not ask for any better service.

hannwalker

May 1, 2012

I am giving detail on how I based my rating. I was hoping that the car would be very clean on the inside (tan upholstery). I was disappointed that there were still spots that were dirty looking. I cleaned the instrument panel myself as there were liquid spots stuck to it. Some of it is still on the inside of the panel and I have no way of cleaning that off without removing the dashboard I guess. The detailing was very poor on the interior for delivery. I am missing the cup holder in the console and the owners manual which I had inquired about previously. I was told that it would be sent to me.....still waiting. 5/8/12-I would like to update this reviewMarty and I were able to get in touch and he was very apologetic about the detailing on the car. Unfortunately, it had not been inspected before it went out for delivery...so, Marty looked into getting the detailing done over again for me locally. I will be reimbursed after I send them the bill for the new cleaning. It is scheduled to go in next week. He also mailed out the owners manual and cup holder which I received. He is working hard to turn this around and I am very appreciative of his efforts :) Thank you Marty.

mattkempf

May 1, 2012

On April 26th I brought my ford escape to Greenfield Ford located on Main Street for an oil change and an inspection sticker, I then left my ford escape at this business. Upon return Chris Pinardi told me that the Oil change went well, but there were problems with the inspection sticker. He then went on to tell me that in order for my escape to pass I/we needed to replace part of the exhaust. Chris then went on to explain that my exhaust was Leaking out through a section of pipe close to the motor and if it wasnt fixed that my escape would NOT pass inspection. Chris then asked me when would be a good time to fix this problem because you only have about 4 days left in the month for a sticker. I then asked Chris how much this fix would cost me. He told me about $570 dollars. I immediately told him no. I then paid my oil change bill, but before I left I asked Chris again, so if I dont have this muffler fix my escape will NOT pass inspection. Chris then replied after a second of thought No The next day I received my inspection sticker from a different garage, without a problem, it was apparent to me that the I didnt NEED any type of muffler work on my vehicle for it to pass inspection. I then entered Ford of Greenfield and spoke to Chris Pinardi face to face. I explained to him and showed him my receipt that my Escape passed inspection (NO WORK NEEDED). Chris then gave me this generic excuse that It should have never passed, Bla, Bla, Bla I kept telling him that my vehicle PASSED INSPECTION. Bottom line here, my family will NEVER EVER deal with Ford of Greenfield again, Chris Pinardi and your Ford organization has lost a TON OF RESPCET FROM ME. I will tell this story to anyone who will listen to me. I will talk about your Dealership and how I was treated. I do not trust any of your employees at this dealership so I am sending you this E-mailThanks for your time Matt hew Kempf

NewCarCustomer

Apr 26, 2012

We had an excellent experience working with Toyota of Greenfield. In particular, Rick Cramm went out of his way to make sure that we were comfortable with the entire process and that we found the car we were looking for. We would definitely work with Rick again!

snjmogel

Apr 24, 2012

My wife and I got a letter in the mail from Toyota,about trading in our Tacoma.The way gas prices are now,we figured we'd go check it out.We've dealt with Carol on a previous visit, and bought a RAV4 from her.Then we traded it in for a new Tacoma,and now,a new Camry.She really listens to her customers needs,ans she went above and beyond to get us a great deal on the Camry.Well, needless to say, this was another great experience buying a car from Toyota,with Carol as our saleswoman.We can't say enough about her.She is not only our saleswoman,but a good friend as well.She really made the sale worry free for us.Thanks so much for having the best(in our book) sales consultant EVER !! Not to mention the service people there.Your car is in and out very quickly. Thank you Toyota/Ford of Greenfield. We will be back when it's time for another new vehicle.I hope Carol is still there. Sincerely Steve and Janie Mogelinski

Joanne Walker

Apr 23, 2012

Found what we were looking for and the price we were comfortable with. Very easy process and friendly staff. Ken was very eager to please and did just that. I would recommend this dealership to my family and friends.

CarChan

Apr 22, 2012

I just purchased my second vehicle from Marty Kendrick. Marty's customer service was outstanding. Prior to buying my Toyota Corolla last year, I hadn't purchased a new vehicle for many years. I was looking forward to a new car without being pressured. There was no pressure and all of my questions were answered promptly and to my satisfaction. Marty was very professional, yet friendly at the same time. Due to an accident, I returned this past week for my second Toyota Corolla. I was given the same high quality of customer service, great price, and overall just a great experience working with Marty again! Incidentally, there are other Toyota dealerships in my area. However, it was well worth the drive to Toyota of Greenfield, that should speak for itself!

marthasulli

Apr 22, 2012

MARTY KENDRICK WAS ABSOLUTELY TERRIFIC IN EVERY WAY. He was knowledgeable and very helpful with my selection. He could not have been more kind, one of the things that I value most in life. There was no pressure and I felt supported in every way with my purchase. I would highly recommend him to any one looking for a Toyota/Ford vehicle, used or new. I love my car, something he said was important to him. He did not want me to just settle for anything, he wanted me to be totally satisfied in every way. I am!!! Thank you very much. I look forward to having my car serviced at Greenfield Toyota.

mawe

Apr 21, 2012

I am very happy with my recent purchase. There was no pressure from Ken and the whole experience was relatively relaxed and easy. I am glad that I made a car purchase locally and would recommend this dealership to anyone looking to buy a vehicle.

todd.green

Apr 20, 2012

Just bought a brand new Toyota 4 Runner at Greenfield Toyota. I bought my very first new car there in 1989 and like that sale, this one was a great deal and very painless. Marty Kendrick was my sales agent and I found him to be friendly and a knowledgable professional. Marty took very good care of us during process. I would feel comfortable recommending Marty and Greenfield Toyota to my friends and family, because I feel he would extend them the same courtesy and respect.The whole process took less than 24 hours to complete, it was that easy. We went to the dealership pre-approved for financing and Marty actually found us a better rate. Overall, we were very satisfied and drove away happy in our new 4 Runner.

RICHG424

Apr 18, 2012

OUTSTANDING SERVICE. PEOPLE ARE ALLWAYS FRIENDLY. AND THERE IS A GOOD ATMOSPHERE. THIS IS THE SECOND VEHICLE I PURCHASED AT THIS DEALERSHIP.I WENT TO MIKE DUBOR HE IS VERY PROFESSINOL UP FRONT KINDA PERSON.THANK YOU ALL AND I KNOW I WILL BE INJOYING MY NEW 2012 PRIUS.

jeanmcnally

Apr 17, 2012

I dealt with Carol 8 yrs. ago while purchasing my two previous Fords. She did a great job finding the best rate for my financing and saved me a lot of time trying to do it myself. Nor did she forget me during the ensuing years. She would always say hello and ask me how I was even when getting the two cars serviced, which was quite frequent. I told her I would do business with her should I every get another car at that dealership. That time came recently when the repairs on my Ford were too high for its total value, so I reluctantly said to myself, "OK, guess it is time for my "last car", although I had NO intention of getting either a Toyota nor a new car. I wanted a year or 2 yr. old Ford Fusion. But, when Carol very quietly brought out the new Toyota and said" just try it, you might be very surprised", I did and my husband and I were sold. It ran much better than the two used Fords we aslo tried that day.But the best quality about Carol, at least to me, is that she LISTENED to the type of car we wanted, especially its not having all the extras that come with the new cars. That is another reason that we did not buy the 2 used Fords - too many extras for what we both wanted. She knew, too, that I was not going to be pushed into buying what I did not want, and she respected that - something many car sales persons do not! I had left my name with her previously to call me when she had a car that fit my needs; she did, but for one reason or another I decided to wait. Then, within 2 days of thinking about the repairs to the Focus, I called her and she gave us what we needed. The business mgr.was also very patient and helpful with all her duties and sales as well.

Streeterg

Apr 16, 2012

Marty Kendrick is a Top of the Line Sales man. I will recommend him to everyone. His knowledge of the vehicles, mixed with his professionalism, topped off by his friendliness are qualities that are very hard to find! Marty made a somewhat scary experience, turn into what some people call "A walk in the Park"....Thank you, Marty for "Taking that walk in the park" with me! Gail Maisner Streeter

astroumass

Apr 15, 2012

First of all, Toyota of Greenfield gave me a great price, on the excellent side of the suggestions from Consumer Reports. And once this was agreed to, there was no pressure on other aspects of the deal. Rick Cramm was very helpful in all regards, including TWO test drives --- one for me and later one for my wife. His explanations of the workings of the Camry Hybrid were excellent. Although the dealership was busy, once I had an appointment for the financial details, it was efficiently handled. And the car is greatat

mabellyn

Apr 13, 2012

Excellent experience, they had just what I was looking for. Our salesman Shane did a excellent job. He was very friendly and didn't pressure us. I love that !! When it's my husbands turn for a new truck we'll be back to see him. Thanks for making this a awesome experience for us.

Sharon Lamonakis

Apr 13, 2012

We were so happy to deal with a local car company who could meet our needs. Marty did a great job of helping our son go through the motions of buying a new Toyota Truck. Our son is a bit challenged and does not always understand what is put in front of him. Marty took the time and patience to walk along side of him. I also own a Toyota and appreciate the value of my car. It has given me no problems and drives like a dream. When it is time for another one I will be back to see Marty. Thank you Sharon Lamonakis

samsonb

Apr 11, 2012

My wife and I were struck by the friendliness of your dealership. We were not met by a "pushy" salesperson. We were extremely impressed with Ken Kavanaugh. Not only his friendliness and kind manner, but his knowledge of the truck I was looking for made for an extremely pleasant sales experience. Not many people can say that about a car salesman!! Every employee that we met, from the finance person, to the service personnel were all extremely pleasant. My wife and I will recommend this dealership and Ken Kavanaugh to our family and friends!!!

sydb46

Apr 10, 2012

Found this dealership and its people to be extremely pleasant, quick to respond to inquiries, extremely reasonable to deal with, friendly.Toyota of Greenfield was in my estimation the most pleasant auto dealership I have had the opportunity to deal with in the recent past 10 years or more, very upfront with their pricing, explanation of all facets of the deal, willing to go the extra mile for the business without making you feel like you are doing them a favor. We encountered no pressure from anyone there and everyone on the staff that we met made us feel like they truly wanted our business, and were very friendly and down to earth.I will highly recommend this dealership to anyone in the market for a vehicle, new or used.

p_j_

Apr 9, 2012

supportatdealerrater.comBill was outgoing, personable and unhurried with sale. He was able to answer questions with information on the new Prius C. I was please with the ease of the experience and would recommed him for any vehicle sale.

kicker3082

Apr 6, 2012

You won't be wowed by the architecture, or be impressed with 30' ceilings and glass-enclosed conference rooms. They don't serve mocha frappaccinos or have white gloved valets to park your car. If you crave those things, and don't mind paying a premium price for your vehicle to cover the costs, then this isn't the dealership for you. Ford of Greenfield is smaller and more friendly. The atmosphere is laid back and the salesperson, Ken Kavanaugh, was straighforward and easy to deal with. I've purchased a Focus, an Escape, and leased a Fusion from Ken, and I don't see any reason why I wouldn't continue to go back each time I need a new vehicle.

lslval

Apr 3, 2012

Bill was friendly but not pushy. He was helpful with making my decision to purchase the truck. He was able to answer questions that I had about the mileage and he was knowledgable about the truck. He was easy to talk to and attended to business. He was not in a hurry to 'get me out the door' so that he could make another sale, I felt as if my time and money was important to him. It was one of the best car buying experiences I have had in a long time and would definately purcahse another vehicle from him.

sjfinn65

Mar 31, 2012

Another great experience with Toyota of Greenfield. Our last three new car purchases, over the past twelve years, were with Mike Dubour. We check multiple makes and dealers each time. Mike is easy to work with, responsive and knows or gets answers. This time, he had to find the exact trim/engine and color we wanted. It wasn't on the lot. We are very happy with the car, the sales experience, and the fair price. We have dealt with sales and service shops from Alabama to Alaska, and are very happy to have the quality of Toyota of Greenfield close to home.

mvlach

Mar 27, 2012

My husband and I have purchased new or used cars from Mark for the past 20 or 25 years. We have always been very happy with his customer service and with our purchases. Many times we have called Mark with our list of wants in a car and he has never failed us in finding just the right vehicle that works for us. We have recommended him to several of our friends and family. Many of them have become his loyal customers as well. Several times he has served as a liaison for service related issues. Mark's honesty, understanding and willingness to go the extra mile for his customers has been a cornerstone of this dealership throughout the years. He's the guy who breaks the negative stereo types of cars salesman.

Ann Cestari

Mar 19, 2012

Why the excellent rating? From the time we stepped into the showroom of Toyota of Greenfield, All of the staff was friendly and helpful. Michael Dubour was our sales consultant. He found what we were looking for in the 2012 Prius;worked to give us the best deal possible with our trade and followed the deal through to completion. So much paper work and then, introducing and educating the driver to the "Prius system". Hurrah for T of G and Michael D.

Cjblbrown

Mar 17, 2012

We purchased a used car today from Bill LaBonte! We came to Toyota of greenfield because we knew Bill worked here. Bill is exactly what a car salesman should be, caring, trustworthy, honest, and he knows his stuff! This is the third car we have purchased from Bill, and will continue to do all our car business with him! The entire staff was so friendly and helpful! Thank you Bill for another great car shopping experience!! Anyone who is looking to buy a car, go see Bill LaBonte!-The Brown's

lkopec

Mar 15, 2012

Worked with Marty on a new 2012 Focus. He was responsive, pleasant, and the deal was very painless. I got a good price through Ford's X-plan program, but I feel that I would have gotten a fair price by negotiating as well.Marty found me the car I wanted, and it was at the dealership the next day for a test drive. Signed the papers and they dropped it off the next day at my home.Very pleased. This is my first Ford, but if I choose another one or we choose another Toyota, we'll be happy to go back to Marty again.

tina kimball

Mar 15, 2012

We had a GREAT experinece, Bill was new to the dealership but very quickly we learned he has many years of experience.My husband and I had commented to each other how well staffed the dealership was and you could see it seemd to be a great team. We understand that this loaction will be doing some expanding/renovations, we look forward to working with you in the future.The sales manager reconized us from a few years before from a diffrent dealership, he made us feel very welcome, we were happy to see he was in this position.We let Bill know what we were looking for on the price and what we would like for our trade, he quickly returned and let us know congratulation we have purchase this newer ford 150 2007, we let him know we would like new tires as part of the deal and this was approved with no hassel.We had to leave the truck a few days later to have the tires put on and worked with the service department, we were very pleased with the operation very well staffed, we asked if we could have a loaner for the afternnon and was pleasanlty surprised that was not an issue and we were in and out in just minuets. It has been about a monthe since we up graded my pick up truck and are very pleased our purchases and our experice, we have shared this with friend and family.Thank you againTina & Mark Kimball form Bernardston ma

gramps62

Mar 14, 2012

I checked three toyota dealerships for internet pricing ,visited two.I called mark after visiting the first dealership and set up an appointment.I can't say enough good things about mark and the dealership.I got the price I was looking for and could not have asked for a better sales person.he set up my first service appointment,showed me all the features in the truck,while I was waiting to talk to connie in the finance dept,who was also great.he said to call any time if I had any questions or problems and he meant it because I did call and he is working on my problem.I told a few of my friends that if they are looking for a new car or truck to call mark.I definitely will call on mark if I'm in the market for another truck. Bob Smith Easthampton,Ma.

Detectoguard

Mar 13, 2012

Marty was extremely helpful. He found me the vehicle I was looking for, and was willing to listen and respond to all of the little things that were important to me. A great experience.

harleyhaven88

Mar 13, 2012

Bill is a great moral person. He helped me make a choice of a new vehicle without being pushy or overbearing..He made it a good experience..He was patient and let me take my time on my own decision. He was there to answer all my questions. After I made my choice he still would take an interest in wither I was happy or not....And I was ..I still have that car and still love it...Sue Galipo

julianah2012

Mar 13, 2012

I have given a great rating for this dealership because I have been very pleased with their service. I had shopped around before finding this dealership and I can say one thing....I will definitely go back for my next car. Thank you for the service.

top kitty

Mar 13, 2012

Mark was so helpful in helping me make the right decision in buying my new 2012 corrola. all my family and freinds love dealing with toyota of greenfield. Thanks Mark,

hoobameghan

Mar 12, 2012

Buying a brand new car for the first time is very stressful, but not when you are working with Shane! From the moment I walked in he was so friendly and helpful, seeing as I had no clue what I wanted. We quickly found out that the Yaris was the car for me and the paperwork was immediatly put through. The whole process took a while because there was a buyer ahead of me, but Shane kept me company, sharing interesting facts and stories, allowing me to relax and butt in with any question I hadn't thought to ask yet about my car. The rest of the sales associates were also quite friendly and very educated. I received a good value on my trade-in and also I wasn't pressured to finish dotting the i's that day. I enjoyed the weekend in my new car and came back on Monday to finish getting all registered. If you are looking (or just thinking!) about a new or used car, stop in and ask for Shane. You won't be disappointed.

joewinter

Mar 12, 2012

I was presently suprised with my experience of purchasing a new car from Toyota of Greenfield. they met my price and were coporative during the experience.Joseph Winter

NAF

Mar 10, 2012

I just traded in my 2003 Tacoma that I had purchased from Toyota of Greenfield 8 1/2 years ago and purchased a new Tacoma. We have always owned Toyotas and purchased them from Toyota of Greenfield. Marty Kendrick was great and helped us with deciding upon various options, etc. on the new truck and delivering to us exactly the truck that we wanted. As always, our experience with Toyota of Greenfield was excellent and we will now have the new truck serviced there as we do with all of our Toyotas.

vtsuec

Mar 10, 2012

Marty went out of his way to look for what we wanted & found results fast. He made a complicated process so easy. We would recommend him highly if you are looking to purchase a new vehicle. We will continue to service our new vehicle at this dealership, they are so friendly, have great customer service & most important do great quality of work in their service department.

mpwalsh

Mar 6, 2012

I can't say enough positive things about Mark Caloon. I found the dealership through an internet sale. Mark gave me a price and lived up to it. The Manager, Greg, I think was able to close our deal quickly without any waiting around. I checked the price on consumer reports and other sites and the deal on my car was right in the good price range. Mark's follow up was great too as a few loose ends needed to be tied up, and they were. I recommend the dealer and especially Mark Caloon if you're looking for a Toyota.

emj123

Mar 5, 2012

Bill is a great salesman to work with. Personable, professional and he works hard to find what you're looking for. Actually calls you back!

steph pike

Mar 5, 2012

My husband an I have purchased 2 vehicles from Bill, Along with my stepdaughter. He went above and beyond to make sure we had the best possible deal. He is a staight up salesman who is honest and will do anything that would best suit you in your car buying needs. He is the only salesman i will go to. Keep up the great work Bill. Cant wait until I need another car.

vermontbabes

Mar 5, 2012

Bill is always looking out for the customers needs and wants. If he doesn't have the right car, he will find it. Thanks for all your help Bill!

VtStrong

Mar 5, 2012

Great service, was able to find us just what we wanted in the price that we wanted.No pressure sale, and was extremely pleased will all around experience.

cerfur

Mar 4, 2012

Bill was super helpfull with finding me my suv gave me alot of help not only finding and buying the right car but how to take care of it after I had it home he even checked up with me make sure everything was ok!

debbiedixie20

Mar 4, 2012

We have bought many vehicles from Bill and he always works hard to get the best vehicle at the best price that he possibly can. Thank-you

pmag22

Mar 4, 2012

Sales found me the right car for me. I gave them a price range and options i wanted and found me a brand new car that fit all my needa. I would recommend this dealership to others.

big and rich

Mar 3, 2012

marty was great with everything i ask him and i had alot question and marty got me all the anwser that i ask i would tell all my friends to go there

cdwales

Mar 3, 2012

Ryan was most helpful in all aspects of my search for an upgrade to a newer vehicle; and I was very specific as to what I was looking for. He bent over backwards to find me what I wanted, worked with me on pricing, and set up delivery on a convenient schedule for me. I would recommend both Ryan and Toyota of Greenfield to anyone who asks me, for either a used or new vehicle.

kfortier

Mar 3, 2012

Great overall experience. Very courteous, professional staff. These are things that are not all common in today's market. Would recommend to friends and family, especially our sales man Bill LaBonte!

mlonergan05

Mar 3, 2012

Our experience with Marty and the team was awesome, I will definatly buy from them again. We bought a preowned car and were treated just like we got the most expensive vehicle on the lot. Wonderful dealing with those guys!

z400riderchic

Mar 3, 2012

I dealt with Bill Lebonte in the past. I was someone with less than perfect credit who had bad experiences at other dealerships who wouldnt give me a second glance. Bill made us feel comfortable and made car buying easy. I am still loving my Ford Freestar and will buy my next car from him as well.

sbetit

Mar 2, 2012

Bill has sold my husband and I our last 3 vehicles. He is not pushy and listens to what you want. We highly recommend Bill and look forward to working with him again in the future.

VladA

Mar 2, 2012

I was referred to Toyota of Greenfield by my brother, who bought there several vehicles. He told me that he shopped around the area and realized that going to a larger dealership doesnt mean you get the best deal(later I found it to be true).He told me that I needed to see Marty Kendrick, a sales professional that my brother always deals with.When you meet Marty, you feel like you just made a new friend. He is very friendly, straight forward and very knowlegeable. No gimmicks, no pressure. Not even one broken finger! At first, I could't decide between Ford and Toyota truck , and Marty took all the time I needed to go over all of the details on both.When I decided on the make, color and the options, Marty located the truck I was looking for in another city and by the end of next day I picked it up at Toyota of Greenfield registered, inspected with a full tank of gas.Marty was able to get me the best possible deal on the price.Thank you Marty!

ailedroc

Mar 2, 2012

I also have worked with Bill Labonte previously to purchase my Ford Edge. It was a smooth process working with him and I am so happy with my Edge. Bill is currently on the search for me for another Edge and it's great to know there is a dealer I can trust keeping an eye on the market for me.

bwallner1971

Mar 2, 2012

We knew what we were looking for and the price we needed to be in. Carol helped us find the right vehicle and helped get the financing. She was very knowledgeable regarding the vehicle and went above and beyond to turn everything around promptly.

eva clow

Mar 2, 2012

I would deffinately send friends and family that are looking for a new or used car I would send them to Greenfield. I had such a great experince and everyone was very friendly and you don't stand around waiting for help. The reason for my answers is because I had a great experience.

ggeocoul

Mar 2, 2012

I have purchased vehicle from Bill when he worked at Brattleboro Ford and when he moved to this dealership we were more than willing to follow him and see what Ford of Greenfield had to offer. Haven't purchased a vehicle yet , but we are sure to some time in the future.

Cathy1630

Mar 1, 2012

Overall I had a very positive experience purchasing a new Prius. I had requested an online quote, which the dealership provided promptly. Before I went into the dealership, I had done some research, so I had a pretty good idea what I wanted. Ryan was knowledgeable and answered my questions and explained my options very clearly. Before and during the test drive, Ryan readily pointed out and explained some of the unique features of the vehicle. A couple of things that I really appreciated about my experience--1) no pressure was applied to try to get me to buy more than what I was looking for, and 2) as a woman customer making this purchase on my own, I was not talked down to. Had either of those happened, I would have been out the door in a minute, but I'm happy to say my experience was nothing but positive.

gemtastic5

Mar 1, 2012

I worked with Bill in Brattleboro, VT he was extremely helpful and personable putting me in my Ford Focus...I would recommend Bill to anyone.

jeepsterjoe

Mar 1, 2012

bill labonte is always a nice guy, he sells cars for a living but is never pushy about it. He wants you to free good about the deal and fallows up to make sure you are happy

jshutta

Mar 1, 2012

Bill was personable as well as helpful,answered all questions and was very informative.Have bought a few cars over the years and this was a better experience than the others.

TeaAnna14

Mar 1, 2012

I worked with Bill out of Ford of Brattleboro, but I would definitely recommend him to anyone looking for a new or used car. My visit was very pleasant and he got me into a car I didn't think I would be able to afford. I was wrong about that and I love my car!

Wishman75

Mar 1, 2012

Bill LaBonte is a no pressure guy that really helps his customer get the car they need. I have bought two cars from him so far and have been very happy (1 was against his advice and yes, Bill I am not happy with the mileage. I should have listened to you.) My mother has had some bad experiences with a Keene dealership and was being hustled by another one here in Brattleboro. I sent her to Bill and she got what she needed and has been thrilled with her Escape ever since.

misschwy

Feb 29, 2012

We bought a Jeep from Bill back in October. Bill made himself available when it was most convenient for us, even on his day off! We told Bill what we could afford and he managed to work it out for us. Bill is very easy to talk to. He doesn't have that "SALESMAN" attitude. You know what I'm talking about. They sometimes jump down your throat as soon as you pull in. Not Bill he lets you look and think about the vehicle but is there to answer any questions you might have. He makes you feel comfortable and welcome! He works very hard to please you and make you feel good about buying a new car. We drove away in a sweet Jeep with an affordable payment and a great friendship. We will buy a car from Bill again no matter where he is selling them! Thank you so much Bill!

nancyeichenlaub

Feb 29, 2012

Working with Rick Cramm and Carol Buker at Toyota of Greenfield was a good experience. The dealership at Toyota of Greenfield is friendly with low pressure. The price I paid for my new 2012 Camry Hybrid was low and I am very satisfied. Great place to buy a new car; I would buy here again.

ajmmha

Feb 28, 2012

Shane was extremely easy to work with. He was clearly interested in finding the best fit for us, listened to our concerns and seemed to magically find the perfect car with a fair price. He went out of his way to make the purchase/registration/plates process painless for us, even sending someone to pick up our personal check from my workplace so that everything could be ready for us when we arrived at the end of the day.There were absolutely no games/pressure tactics. He and his colleagues were direct yet easygoing, honest, and personable.We highly recommend Toyota/Ford of Greenfield.

Burrell1

Feb 27, 2012

We enjoyed dealing with Rick Cramm at Greenfield Toyota mostly for the absence of hard sale and the usual cunning and devious sales pitch. Rick was down to earth, helpful, and genuinely ready to work for us and meet our need for a car. My 17 y.o. daughter, who was with us, also commented on what a nice person he was to work with. He was refreshing and helped to make the process an easy solution rather than torture. The clerk who did the paper work for us at the end of transaction also was easy to work with, unfortunately I forget her name.

repearson

Feb 26, 2012

Shane Barbato at Toyota Ford of Greenfield made the purchase of our Prius one with confidence and excitement. Shane was friendly, answered all our questions and made us feel comfortable in making our decision to purchase a vehicle from him. Everyone we come in contact with at Toyota Ford were cheerful and accommodating to our needs. We will utilize the Service Department at this dealership. We feel we got a great vehicle for a great price. Thanks Shane.

ababkb

Feb 22, 2012

We had a great experience at Greenfield Toyota. The salesman was very knowledgable, and they were very willing to negotiate price. I walked out of there feeling great, which was a first in my car buying experiences.

Bruce U

Feb 20, 2012

We have just bought our THIRD new 4Runner form Greenfield Toyota and couldn't be happier. Mike and Craig made the process so easy....they located what we wanted, other dealers only want to sell what's on the lot. Mike was great about going over everything and answering all our questions. The whole place is so layed back, not pushy. Buying a new vehicle is not something we do very often, but our experance with Mike and Craig made it a very pleasent one.

bbwest86

Feb 17, 2012

Marty found me the right car at the right price. He went out of his way to make sure that I received top service from all involved at the dealership. This is the 4th Toyota that I've purchased from this dealership...the 2nd from him personally.

George Holey

Feb 16, 2012

Great Sales Department: Friendly but not pushy Sales Reps that gave full attention to what I needed at a price that didn't bankrupt me. The sale closing and delivery process were pain free.Decent trade in price for my old Toyota. Outstanding Service Dpartment who kept my last Toyota in great running condition. The best Toyota dealer ship I have dealt with.

sueroot

Feb 15, 2012

This is the fourth car I have purchased from Toyota of Greenfield. Every business transactions with this dealership has been a positive experience. There are no sales pitches. Offers are made in writing. You know what the price of the car you are purchasing and the trade in allowance they are offering. No pressure or propaganda. Love my prius! Marty was professional and made sure I left with what I wanted.

rt12

Feb 14, 2012

Michael Dubour and the team at Toyota of Greenfield went the extra mile: from my first visit through the ordering process, trade-in and sale. They were professional but at the same time laid back and it was a very comfortable experience that I drove away from feeling like I got a great deal while supporting a local business. Mike found the exact vehicle that I was looking for sold it for price that was much more competitive than the competition. Additionally, he new the vehicle as well as the line up. Toyota of Greenfield earned my business and my recommendations.

harrker

Feb 1, 2012

Quick and responsive purchase and delivery of our desired car [Prius] in the color and with the equipment desired. Out of the way to please us. Will surely recommend the dealership and the sales people.ThanksHarry Keramidas

jjobrien

Feb 1, 2012

I have visited many dealers in person and on line and found Shane and his other co-workers extremely helpful in asking what I wanted and going out and finding the car I wanted. The sales process was a team effort that Shane led me through.

Dale Allis

Jan 28, 2012

Our experience with Marty and the sales team at Toyota of Greenfield wasjust wonderful! Marty's personality made spending over $30,000 less stressful.We bought our first Toyota in 1970. When we buy another, we will certainlygo back to Marty and the sales team.

David Desmarais

Jan 21, 2012

I was very pleased with the service provided in purchasing my new Ford Fusion.All my questioned were answered and the sales consultant was very friedly and knowledgeable.I was able to purchase the car the same day, which was great !

Julia Driscoll

Jan 21, 2012

What I wanted in a car for the way I drive, and at a price I was willing to pay were addressed promptly. I was given a variety of options and shown a number of vehicles by Ken which helped to narrow the search. Everyone I dealt with whether on the phone or in person was friendly, but professional. My plan is to continue to do business with Toyota off Greenfield, and I would tell them to call Ken if they wanted to look at cars (or trucks).

bobstg

Jan 19, 2012

I initially came in for a service appointment, but had been thinking of a new purchase. When the service manager told me what I needed to do to my vehicle I decided it was time for a new car. When I talked to the sales person Mark Caloon he was knowledgeable of the product, offered great loan rates and was willing to work with me to get me the most money possible for my trade in.

bruceturk

Jan 19, 2012

While checking around the area for dealers selling new Toyota Prius V wagons, I calledToyota of Greenfield and spoke with Shane Barbato. On my second call to him, a carfitting my needs had just been received at the dealership and he quickly worked out aprice quote for me, which was slightly less than at the other dealerships I had contacted.Moreover, his dealership's document fees were also lower. He was very friendly andstraightforward throughout my dealings with him. He was extremely careful to showall the features of the new car to me and my wife during our test drive. Having hada disappointing experience at another nearby dealership, I greatly appreciated his professionalism. We are very happy with the car, and with this buying process.

Alison_downing

Jan 18, 2012

I was very pleased by my recent experience at Greenfield Toyota, and very happy with my new "preowned" Corolla.The salesperson was extremely friendly and knowledgeable, and took extra steps to make sure I received the exact features I needed in a new vehicle.Follow up issues were addressed in an efficient and professional manner.I would definitely recommend this dealership, and this salesperson, to others.

fanuel

Jan 18, 2012

we want to express our sincere appreciation of the great work done by toyota ford of greenfield. our special thanks in particular to consultant named Shane who worked hard with his colleagues to ensure we got our rav4.From effecient eternet responses to timely calls he kept us informed and ensured we got what we needed in good time with minimal strain.Need a car? Don't weigh yourself down.Consult Toyota Ford of Greenfield.

firstsgtret

Jan 17, 2012

It was a great pleasure working with Carol. She is friendly and very knowledgeable and easy to talk to. I appreciated the fact that she was in no way a "pushy" sales person. Unlike other dealerships,it was a very straightforward process to get the exact price and finance information necessary to make a buy or not. Many thanks for the help in getting VT plates in MA.I am very pleased with my new car!

Martinmarkey

Jan 15, 2012

I went to Greenfield Toyota to comparison shop compared to Balise Toyota,in West Springfield . Greenfield Toyota offered me $500 more for my trade-in, the fees were $100 dollars less and the sale actual sale price price was $200 dollars less than Balise,,,for a total $800 difference in the final sale price. The sales person I dealt with, Rich Cramm was courteous and knowledgeable about the product (2011 Prius) and the available options. We went out of his way to be sure my wife and I were completely satisfied with our buying experience. Most of all he was not the stereotypical car sales person. He was interested n us and not just interested in selling a car. I would recommend Toyota of Greenfield and Rich Cramm to my friends who might be interested in a new car purchase. This was my first experience with Greenfield of Toyota. It was well wort the one hour trip from Springfield.Martin J. Markey Ph.D.Sally M. Markey R.N.

Muriel Stundis

Jan 13, 2012

From the moment I entered, I was treated with friendliness, respect and attention. I had done some research on the web site which was helpful and Mike responded right away. Our discussions of the Corolla were extremely helpful and he answered my many questions. My Consumer Reports information was well treated. His presentation of the simonize process made sense to me so I included it. The transaction was timely and I was driving away in my Corolla a few hour later. I did not feel pressured to buy lots of add-ons and I was not treated differently because I am a 74 year old woman.Shane stepped in to help as well while Kevin Shea offered input since he has always helped me when I have brought my Camry in for service in the past. The gentleman who test drove my turn in was positive. Faith (accountant who finalized the papers) was very courteous and helpful but I thought the add-on paper was a littleioverwhelming.I recommend this dealership without resevation. I am a faithful Toyota customer.

Nikki118

Jan 12, 2012

Shane was extremely helpful when I came to buy my new car. It was my first time buying a new car and although I had my parents along side with me he did a great job making sure that I was involved as well. He was great when it came to explaining the features of the car and making sure that we knew all the information before we drove away. He definitely made this whole experience a great one for me!

calpatty

Jan 11, 2012

I just went from a 4Runner ('06 125,000mi)to this 2012 Sienna on Friday jan.6th. The next day I had to do a 200 mile round trip to see my mother(in Miami). I'm in South Florida and forgot to get my Turnpike Sunpass from the 4Runner so I was forced to go on the 'dredded' I95 and Palmetto Expressway. This vehicle made my trip a breeze. It drives as if floating on a cloud. The visibility was great. Also, the return trip at night was the most comfortable I have EVER felt at night on a mostly congested expressway. The safe and secure feeling means alot to me as I do the Miami trip 1 to 2 times a week. This vehicle makes it fun.Unfortunatly the very next day, Sunday I was in an accident. Nobody hurt but the Sienna was badly damaged on the entire passenger side. My husband was driving and we were on the way to show my son my new vehicle. On his street a young lady backing out of her driveway and at the end of the driveway her foot slipped off the brake and onto the gas just as were passing.So now I'm in a rental while the Sienna is being repaired. I can't wait to get it back.I can't remember being as excited about a new vehicle as this one.

Ed & Pam

Jan 11, 2012

We would like to take this opportunity to express our sincere gratitude to Michael E. Dubour, Jr., our Sales Consultant, and the rest of the staff at Toyota Ford of Greenfield in Greenfield, MA for providing us with a simple, honest, hassle free vehicle purchase experience. In our communications with Mr. Dubour, he was always kind, courteous and professional and consistently kept us informed and updated as he searched for, and located, the exact vehicle we wanted. We highly recommend Mr. Dubour and Toyota Ford of Greenfield as both our vehicle that we purchased, and our vehicle purchase experience, exceeded our expectations.

stackhouse1

Jan 11, 2012

I had the best experience I have ever had at a dealer ship. I would recommend Toyota Ford of Greenfield to anyone looking for a car.Great service!!!!

musicofnana

Jan 7, 2012

I came to Greenfield Toyota to by a second car from them because I was very happy with the Prius I bought in 2005. The salesperson what different than previously. I spoke to Ryan on the phone to see if there was a 2010 Prius or used 2011 so that I could get a car that was a little better priced than a brand new one. What sold me on the new car was the fact that Toyota was offering 0% loan on the car. I was very pleased that Ryan was accommodating with our situation, my partner is allergic to fragrances, he made sure the car was not detailed and the driver picking up the car was not wearing aftershave. The only thing I would ask next time is that Ryan gets more info on the workings of the car. We did have to wait quite a while for the specialist to walk us through how to work some things. He was heavily fragranced and the car is now contaminated. Ryan recommended I get it ionized which is what I will do. Overall I am very happy with the entire experience and this is only a minor detail.

robcamry

Jan 3, 2012

Toyota of Greenfield helped me identify the best Camry for me and my family. We decided on a 2012 Camry Hybrid LE, a car that was not in stock and needed to be ordered. They managed to order and deliver the car quickly and at a good price. When I picked up the car the sales person did a great job of explaining the proper use of the controls that were not familiar to us and other matters relating to the Hybid system . Thank you, Rob of Northampton

donnieangela95

Dec 30, 2011

I purchased a 2007 Chevy Avalanche with 52000 miles on it. The 3rd week I purchased I had to take it back for wheel bearings in the front end. The 5th week I had to take it for a new gas tank seal and a fuel pump. A month later I had to have the u joint replaced and the check engine light was on for a sensor. I tried to trade this back in to the dealership but they would not work with me at all on purchasing anything different. I am very upset with dealership and disappointed I would never recommend anyone buying anything from this dealership no matter what.

JWestclark

Dec 30, 2011

I went in to this dealership with a tall order. I wanted an off-the-lot high-end and unusual configuration 2012 Fusion Hybrid. I pushed them hard and when this hit some stumbling blocks to getting the car I pushed them harder and was unyielding.In response they gave 110% without a single bit of attitude, and got the job done. They found and got the car from a distant dealer and got it in time for a closing before the end of the calendar year which was important to me. It could not have been easy. I definitely recommend this dealer for anyone within a reasonable distance of Greenfield, MA. The price was fair, the trade offer was within my range and the closing was hassle-free. I do have to recommend using your own bank or CU for financing. You will likely get a better rate. Ask for Shane.

lieseldb

Dec 22, 2011

I bought a Toyota from Mike 6 years ago, so was glad that Toyota combined with Ford up in Greenfield, and I could work with him again.Mike is a straight shooter, super practical and "real." I never feel like I'm getting a salesman approach- just person to person, detailed answers and practical advice. I never felt pressured to buy-in fact, I did a test drive 6 months ago, but wasn't ready to buy, and Mike was great about my window shopping.When it was time to buy, it was urgent- our other car died, and Mike and the dealership made it soo easy! I was in the middle of putting up a huge Holiday play, and the offered to drop the car off for me in Northampton.Mike's always available for questions, and has been great at calling to check up and see how things are going. I'm so glad to have this fantastic new car and even though I live in Holyoke now, working with Mike is so easy and comfortable, that he makes it well worth the trip north. Thanks, Mike!

klevitt12345678

Dec 21, 2011

This is my second vehicle that I have purchased from Greenfield Toyota. I loved my Prius, which I just traded in, but I wanted a small SUV. Our sales person, Marty Kendrick worked really hard to get us the best deal possible, both for the cost of the new car and for the value of my trade in. Marty was friendly and accommodating and available by phone and in person when we were working out the deal. Once we purchased the car, Marty introduced us to key personnel in the dealership and took us through the car so we understood all that the car could do. I highly recommend the dealership and Marty to anyone looking to buy a Toyota in our region.

at56spencer

Dec 20, 2011

My experience purchasing my new 2011 Toyota RAV4 at Toyota of Greenfield was exceptional. Rick Cramm was very knowledgeable, helpful, personable and extremely easy to work with. He is definitely one of the best car sales associates that I have ever dealt with. Craig Bodenstein was great as well; very friendly and helpful while handling the trade-in of my two Toyotas and getting me the price that I was comfortable with. Great job gentlemen!

cjhibbard

Dec 18, 2011

Shopped around several dealerships in Western Mass. to find the best deal and the folks at Ford of Greenfield were the only ones who took the time or seemed interested in getting my business by trying to give me a good bottom line. They worked to get the vehicle I wanted instead of pushing me into getting something in stock. Employees were friendly. The only down side was sitting around in the showroom waiting for things to happen, something I encountered at every dealership I visited.

jfeinman

Dec 15, 2011

VEry easy experience. No pressure. No pressure to buy unneeded options. Services and delivery, as promised. Very flexible. This is my second new car buying experience at Toyota of Greenfield and I'll do it again.

hbbuckner

Dec 13, 2011

We were totally satisfied with Mike's service. We told him what we wanted and he was totally helpful. Found us the car and the colors we wanted, and unlike another dealer, didn't play games about charging us more. In fact, he ended finding a better car for less money and passed the savings on to us. He didn't play any games like other salesmen we've dealt with him, and he stayed late into the evening to make sure he answered all our questions about our new hybrid. I highly recommend Mike.

dream-evil

Dec 6, 2011

My husband and I chose to go to Ford of Greenfield to purchase our new vehicle because of the wonderful service I recieved the last time I was there. My husband and I were looking at the used cars when Shane came out to greet us. He was wonderful. Very informative and super friendly. It didn't feel like he was trying to sell us what he wanted, but get us what we wanted. We had seen a SUV we liked the looks of but was out of our price range, so he showed us the ford expedition and we fell in love. It was going to be quite a while before we were going to have the money for it, but he didn't treat us any different. By the time we did get the money for the Expedition our other car broke down and we decided to get a newer used one. Shane was a great help, he took us around the lot and showed us the cars in or price range that had what we wanted. We ended up getting a 2012 Ford Expedition and a 2010 Chevy Impala. He made it a great experience. My husband and I had our 6 month old with us, and then we had to pick up our son (6yrs) and he engaged him in conversation and played with him so we were able to give the paperwork our full attention. I'm sure that when we need new vehicles again we will go back to Ford of Greenfield and I hope Shane will be there to help us again.

deweyst

Dec 3, 2011

We went back to this dealership specifically to do business with saleswoman Carol Buker. This is our second purchase with her, and as before, we are completely satisfied. She is honest, easy to work with, and thorough. She works very hard to keep up with the latest trends in her industry, and, more importantly, listens so that she is showing her customers the right cars. I do not feel like I wasted a minute talking to her. She was patient with our crazy schedule, meeting us in the evening for test drive and delivery. It was a pleasure working with Carol and we will be happy to buy a car from her again.

mrdrizzle

Dec 3, 2011

i recently purchased my second new toyota from toyota of greenfield, and i couldn't be happier with the experience. mike was able to get me the exact car i wanted -- options, color, and all -- and very quickly, too. he answered all the questions i had, thoroughly, professionally, and with a sense of humor. faith carefully explained the terms of my loan, and the theory behind 'gap' insurance. he did this with a great attitude, and a smile.mike dubour in sales, and faith mba in financing, were both wonderful to work with. i wish i could expect this level of customer service everywhere.i would be happy to cross paths with these gentlemen again.

muhlig66

Nov 29, 2011

Ford of Greenfield had the vehicle I was looking for in stock a two wheel drive ford escape, which other ford dealers did not. I then took it for a test drive with the salesman and really like it. We spoke with the finance department and were able to lease this vehicle and get the best pricing for low mileage and they even delivered it to me the following day.

bubbls311

Nov 19, 2011

Marty was friendley, helpful, kind and not too pushy. He helped get us the best deal possible and when there was something wrong with the car after purchase he took care of that too. He understood how far away it was for us (I live in Chicopee) and had the car delivered and I only had to make the 1 trip up for the purchase. I would recomend Marty to anyone I heard was looking for a vehicle. Thank you to Marty for the great experience!

Jean Highter

Nov 9, 2011

I was pleased with my experience at Toyota of Greenfield, MASS. I have had 3 Saturns and probably would have gotten another Saturn if they hadn't been discontinued by GMC. While I would prefer to buy USA, I must say that I have enjoyed my new Toyota Camry completely. I love the new color and have received many compliments.Mark Caloon and Craig, Salesperson and Sales Manager, were very helpful and made this experience very pleasant. I feel I was treated very fairly and they located the model and color that I wanted in a very timely manner. Overall I am completely satisfied.

llutz

Oct 31, 2011

The entire car purchase experience went so smoothly and I was impressed with the thoroughness of the service. Buying a car from Toyota of Greenfield was a most efficient, expedient, thorough and courteous car sales transaction from beginning to end. Rick Cramm provided generous customer service, keeping me updated as the days passed to find a car that best fit my interest. Financial Services quickly moved me through the process to have me behind the wheel as owner in no time. I will surely refer friends to the dealership as a wise choice, not only to support our local economy, but also to receive the utmost in customer service.Best Regards,Linda LutzLeyden, MA

rosemarycamry

Oct 29, 2011

Wanted to replace my 2001 Camry. I called Mike and asked what Camry's were like these days. Went in and he showed me and I test drove a 2012 Camry. It was beutiful. He showed me all the improvements and how to work all the options. He got my blackberry phone working so I could make hands free calls. That is a great feature. Then we did the money part and I got some on trade in for my old car which I have kept very well maintained and just had a new 6-year warranted battery put in. I like how Mike and his team do all the title, registration, inspection. So it only took from noon until 4:00 to wrap up the deal. I just love my new car. Mike called this a.m. to see if I had any questions. So far I don't, but I will call if I do. Thanks again.Sincerely,Rosemary Jablonski

paba2

Oct 27, 2011

My wife and I were welcomed as we entered the show room by Mike. He knew were there to see Faith about the possibility of trading cars and he told us about the 2012 Camry and the new features that were different than our 2009 Camry which we were pleased to hear. Took us for a demo in the 2012 Camry and explained things as we were driving along. No pressure was put on to buy or trade by eiher which we appreciated greatly. Most experiences with other dealers was not that way. Also with past dealers we were there practically a full day but do to faith being busy we had to wait for him whuich was only about 3 hrs there overall. We were quite pleased with the visit as we purchased a new 2012 Camry.

rdohrmann

Oct 26, 2011

We had a great experience at Toyota of Greenfield. They were willing to match an internet special price listed from another dealership and worked quickly to locate a matching car. The trade in was fair and the friendly, relaxed atmosphere was appreciated. We would certainly do business again with this group.

calvincarr

Oct 20, 2011

The buying experience was a comfortable, even enjoyable one, with none of the high-pressure tactics found in other dealerships. The sales staff were friendly, knowledgeable and made us feel at ease. This is our third Prius and we know firsthand that the service department can't be beat - We did not look at any other dealerships for our new Prius. We would rate this an A+ transaction.

cmcarp

Oct 12, 2011

Toyota of Greenfield is the real deal. These guys hooked me up with a sweet new 2011 Tacoma Access Cab with the V6 and manual transmission. I had been searching for a Tacoma with this configuration but it was proving hard to find with the requirement for a manual transmission. I was about to give up and buy one with the automatic transmission when I found my truck on the Toyota of Greenfield website; it had everything I was looking for plus the bad ass TRD Off-Road package. So I made the trip to Greenfield and, as advertised, they had my truck. My sales consultant was Mike Dubour. He took me for a test drive and was very knowledgable about the Toyota product. After the test drive I was ready to talk numbers. Mike offered me a fair price for my trade and we negotiated a very reasonable price on the Tacoma in a matter of minutes. It was smooth. I am very pleased with my Toyota Tacoma and the experience of purchasing it from Toyota of Greenfield. This dealership is an asset to the Toyota brand.

jsmitch

Oct 9, 2011

My wife and I were in the market for a new vehicle. Because of our crazy schedule and no time for anything but work and driving kids to sports, we decided to try to buy a new car only using the internet. I was in contact with many many different dealerships and most of them I felt were responding to me with cookie cutter response emails and I didn't feel I had a real connection with most of them until I met Ken Kavanaugh from Toyota of Greenfield MA. We developed an online communication as if I was sitting at his desk at the dealership and this made the car shopping experience so much easier because I was able to communicate when I was at work and home. Ken explained every bell and whistle in great detail and was able to send me car descriptions in the emails. I was very impressed. We eventually came to final price using emails and didn't realize Greenfield was 2 hrs from our town. Although it was a long drive we made a day of driving out to Greenfield MA and we had a blast. We met Ken in person and he was a lot of fun to hang out with and finalize the deal. We asked Ken for recomendations for food and beverage and he recommended many places for great local food and we chose a fantastic micro-brewery beer house called The People's Pint which turned out to be the best organic food and home made IPA beer I have had in years. We actually want to go back and stay overnight in Greenfield and go back to this resturant and look at the fall foliage. It was a very satisfying experience. I am looking forward to many years with this dealership. thanks Ken!The Mitchell's

bb2501

Oct 1, 2011

Greenfield Ford is one of the few rare dealerships that will not haggle, or play any bait and switch games etc. They are also under the AAA dealers buyers program witch will guarantee the price. Also if your looking to order something they will do it for you. Versus other places that will either try to see you something else or swap or which ever way they can sell pretty much what is on the lot since the staff is only trained to do that of course any place will want to sell their own inventory but in the real world it is impossible to have everything what the customer wants. They also sell the top 2 brands puts there in the industry so if your looking for quality, price and service look no where else. It's that simple.

knightly

Sep 30, 2011

First, and most importantly, I was pleased to have the Consumer Reports/ ZAG printout that included Greenfield Toyota's numbers (best price of the three dealers on the report). Then Ken Kavanaugh's email and phone communications were clear friendly and businesslike. All this led us to shop Greenfield first (and, as it turned out, we ultimately went nowhere else because we were pleased with the whole experience there). At the sales room talking with Ken he confirmed our expectation that he was a no-nonsense "Old Pro" of a salesman who quickly laid out everything for us. The only sticking point was the "bottom line cost". We thought we would check out the other dealers. Ken fetched the sales manager who came up with a little more for our trade in (OK, there was a bit of the old "game playing" at that one point). This was good enough for us and clinched the deal. Mary & I definitely felt exhilarated at that point and believed we had been treated fairly and professionally. All subsequent steps in getting the new Camry (Greenfield had to get it from Pittsfield), servicing, inspecting, insuring - went like clockwork (except that I had neglected to bring the title to the trade-in car). I should also mention that Faith Mgo was clear, friendly and helpful in explaining various options to us and absolutely crucial in whisking us through a ton of paperwork. Great work! Greenfield guys. We will sing your praises

klist

Sep 27, 2011

Ryan Deveney is the best car salesman with whom I've worked. He was knowledgeable, helpful and friendly. Unlike so many sales people in my past experience, he had just the right attitude--encouraging and positive but with no pressure. He went out of his way to get us exactly the car we wanted. I'd buy a car from Ryan again in a New York minute.

eplatt

Sep 26, 2011

Rick was friendly and personable. He knew his product and if he didn't know the answer to my questions, he asked someone else. The car was ready when they said it would be and everything was in order. I also enjoyed working with Faith (can't remember his last name) who did all the final paper work. I was looking for a specific model and color, never expecting to find it in a smaller dealership, but it was sitting on the showroom floor. The whole experience went smoothly.

shootback

Sep 26, 2011

I visited on Wednesday and picked up my truck on Friday. Shane was great. Took care of al my needs and when I did find a few minor issues her arranged to have them corrected immediatly. I have been in a few times and the entire staff have been very pleasant and accomidating. Thanks for all your hard work.

SSzczebak

Sep 23, 2011

This is the second experience I have had with Mike Dubour from Greenfield Toyota. My late husband and I bought a Rav 4 back in 06 from Mike and that was also a pleasant experience. We had gone to several dealerships financially ready and eager to buy but they were playing mind games and doing the hard sell and playing the good cop/bad cop game that wastes EVERYONES time. I was about ready to give up when my husband found Mikes name on an Internet site for Grenfield Toyota being a highly rated dealership. He contacted Mike and within a few days Mike had a car for us. We drove up and bought the vehicle. The trade-in was fair and the reduction in the sticker price was also reasonable. Now I am writing a review for that website because I had another win/win situation this week when I visited Greenfield Toyota for a different problem and ended up buying a new Rav4. Again Mike Dubour was my salesperson. The manager, Craig, actually sat down and spoke with me and my daughter faceto-face. We discussed price and tradein value without argumentation or tension. Faith set up the 0% financing and registration for online payment. The transaction was smooth and a very pleasant experience. Well done Greenfield Toyota!

sparolisi

Sep 22, 2011

When I recently found a truck I liked on the internet at Ford of Greenfield, I called and spoke with Ken. He told me the truck was available and that he'd be willing to meet me at the dealership on either Sunday or Monday morning of Labor Day weekend. Talk about personal service. I told him I would be coming from almost 100 miles away and he wanted to accomodate my schedule as much as possile. He was a pleasure to work with and needless to say, I bought the truck. He made my wife and I feel very comfortable with the whole process. No pressure! We left the dealership with not only buying a truck, but also making a new friend.

ella.kibler

Sep 21, 2011

I had a great experience at Toyota of Greenfield and with Shane as my salesman. Share was very helpful and did not try to talk me into anything, let me make my own decisions, which did not happen at other dealerships I have been to. I had a great over all experience!

rkwade

Sep 17, 2011

I started my buying process by doing an internet search and Shane called me back first and almost immediately after I submitted my request. I was impressed by that. Two other dealerships called me as well, but not as quickly. When I visited Toyota of Greenfield in person, Shane wasn't in, so Marty (another salesperson) tried reaching him on the phone. They seemed to work cooperatively, which was a refreshing change. I was also impressed by the friendliness of the sales staff on duty. Marty actually introduced me to the saleswoman sitting next to him. I realized immediately, through the friendly banter among the sales staff, that they were a staff that actually seemed to like each other. As it turned out, Marty and Shane both worked with me on completing this sale, and they were knowledgeable about the vehicle and interested in working with me to agree on a fair price. Buying my car from this dealership was a very positive experience.

mchannellt

Sep 14, 2011

Shane was a very helpful salesman. He was very friendly and did not try and oversell. He let me guide the sales process and answered all of my questions.

mharring123

Sep 13, 2011

This dealership is excellent and I found it excelled above others in the area. I was very pleased with the honest, straightforward approach and the effort to get me exactly the car that I most wanted at a very competitive price.

gretchenwerle

Sep 11, 2011

After having spent approx 1 month researching vehicles, test driving, and speaking to salespeople at dealerships, I had narrowed my search down to either a Hyundai Accent of a Ford Fiesta, as I was looking for a high mileage affordable car for my commute.Both of these cars are in high demand and short supply, especially with a manual transmission, which was one of my top requirements. After experiencing pressure sales tactics, being given the run-around, and down right rudeness at other area car dealerships, I was getting pretty discouraged about the whole situation. At this point, I used the "Build a Car" service on the AAA website, which is a membership benefit where AAA negotiates a low price on new cars at participating "certified" dealers. I put in the Ford Fiesta, and started receiving calls and emails from the dealerships who had recieved the info about what I was looking for. While one local dealership did find me a Fiesta that met my needs, the salesman took on a rude and patriarchal tone when it came time to negotiate a price. Not good. Then I received a friendly and enthusiastic email from Ryan Devaney at Ford of Greenfield. He indicated that the Fiestas were in short supply, but that they had a 2012 Focus on the lot that could be just what I was looking for. I went up and test drove it, negotiated a great price for the vehicle in a mutually respectful manner, and bought the car that day. Ryan was professional, thought "outside the box" and motivated me to do so as well. I would highly recommend Ryan and this dealership based on my experience there.

jdb213

Sep 11, 2011

My husband and I were looking for a car that best suited our needs, and Carol Buker at the Ford of Greenfield was just the right person to help us out. We are very happy that we decided to go with the Ford of Greenfield to purchase a new car. Everyone that we spoke with there was very helpful and friendly, and the service was impeccable. We were both very impressed with Carol's professionalism and honesty. We shopped around for a while and spent a long time trying to find the best deal, and the Ford of Greenfield offered the best. Carol was happy to answer any and all of my extensive questions (being a first time new car buyer). It was great to have a friendly face to help us in the process, and to have someone we felt that we could trust. We are very happy to recommend the Ford of Greenfield to anyone looking for a new or used car......you won't be disappointed. Thank you Carol!!!! We love our new car!! :)

suereno1

Sep 11, 2011

Everyone very pleasant and helpful. Very casual and not pushey. The expertise and knowledge is very comendable. We were not planning on purchasing from Greenfield Ford, but due to the excellent salesmanship, friendliness and service were decided to purchase our new vehicle. I just hop the service dept performs as well as the sales dept. Previous experience with service has not been our best experience.Thank You Marty Kendick for excellent service.

pontiacbonn

Sep 8, 2011

Going to look for a car isn't an everyday thing. After my last experience I put it off as long as I could. The people at Toyota of Greenfield made it easy, convenient and went out of their way to help Ron and I.The salesman wasn't high pressure. The advertisement that I asked about was honored even though it was past the date.Marty Kendrick was helpful, knowledgeable, forthcoming with any answers that I asked. I have a new car and I love it. I would tell anyone that is looking to give them a try. If they don't have it on the lot, they will find it for you.

ShirlandMike

Sep 7, 2011

We both found Mark Caloon very informative and easy to work with. He wasn't pushyand was willing to make a good deal. He came right out when we visited the first time and let us test drive the vehicle on our own. We love our Ford already and found thequality surpassed many of the other vehicles we tried at other dealerships.I know myself the service department is good, having been there once beforeto service my Toyota. I look forward to purchasing a Toyata in the future with Mark being my salesman.We found it refreshing that Ford had computers at all work stations and seemed tobe up with the times. Just in waiting for the final receivership of the truck I was able to look around and see how busy Ford was and to see how well the othersales people worked with all age customers.We would not hesitate to recommend Ford of Greenfield to any of our friends.Thanks so much Mark.Shirley and Michael Majewski

amy bacis

Sep 6, 2011

Mike was very nice. He wasn't pushy at all. He worked with us to make the numbers workable. Everybody at the dealership worked together and the atmosphere was very pleasant. I would definately go back to Greenfield to buy another vehicle. Amy

chornberger142

Sep 5, 2011

When I found the 2010 Toyota RAV4 on the site through Edmunds, it was the best price I had seen for a brand new Toyota. We arranged for a trip over on Saturday through Shane Barbato. Shane was just delightful to work with. He gave us a good overview of all the features of the RAV4 and took us for a test drive. Shane was extremely friendly, knowledgable about the vehicle and easy to work with. I felt like I was dealing with an old friend. When we decided this was the car we were looking for, Shane walked us through the entire process and arranged to have us talk to Faith Mba - very knowledgable about the financial end of it. Faith is also very friendly and pleasant to deal with. The manager sat down with us also and explained why the reduced price was the lowest price we could get. He was also very patient and explained everything completely. The folks at Greenfield couldn't have been any nicer. When our car was delivered to us at the Warren County, NY DMV, the two gentlemen we met there were also great. John knew just about everything we needed to get the car on the road and obtain the plates. We ran into a little glitch with the insurance but it was resolved quickly. The whole process was pretty pain-free. I have spoken with Shane several times on the phone and he continues to be helpful and willing to assist with any questions or issues I have. He definitely exceeded any expectations we had in dealing with a sales person. He is just wonderful. I would definitely recommend Toyota of Greenfield to my friends and family. Thanks to you all!

fred38000

Sep 5, 2011

Marty was very helpful in finding the right car for us at the right price. I appreciated that he never pressured us into making any decision and was straight forward with all the prices given us. I felt very comfortable with the sales negotiation to the financing. I would very much recommend Marty and the Toyota of Greenfield dealership to my friends and family.Fred Wheeler

pmran

Aug 31, 2011

My husband and I found Mike to be very friendly and informative. He answered all of our questions and was not pushy (something that really irks me about some sales people.) I will gladly recommend Mike and the Greenfield Dealership to my friends.

zremillard

Aug 31, 2011

Rick was a pleasure to work with and his assistance in finding exactly what we were looking for was refreshing. Rick was very accommodating while my wife and I were there and made sure we were making the correct decision in our choice.

pswem

Aug 24, 2011

Had to order a Focus (wanted a 5-speed manual). Mark told us it might be as long as 10 weeks, and it was just about that.He was good about getting updates for us, and great on delivery!Bev was excellent with service on our 2008 Edge. Friendly, courteous, and went out of her way to make arrangements for pick up and delivery.

scooterpie127

Aug 18, 2011

Ryan does not have the usual car salesman personality. I was originally nervous about buying my first car but he made me feel very comfortable working with him.

lucaswilliams02

Aug 15, 2011

Easiest car buying experience I have ever had. Will definitely buy another car from them! Marty and Craig were great to work with. The only problem was they forgot to Simoniz the car, but they remedied that quickly and easily.

linslatt

Aug 9, 2011

Our sales consultant for the purchase of our 2011 Toyota Prius was Marty Kendrick. Throughout our experience, Marty exemplified excellence in customer service. Upon meeting with Marty, his friendly, welcoming attitude immediately puts customers at ease. Marty's knowledge and expertise in discussing and showing vehicles is also a valuable asset to the buying experience. We met with Marty twice at the dealership and had several phone conversations in between our visits. Marty consistently provided us with very useful information that helped to confidently guide us to our final decision. He was always willing and very able to answer all our questions and address any concerns we had throughout the process. Marty even delivered our new, fully fueled car right to our home and then drove our traded vehicle back to the dealership. In his recent follow-up call, Marty reminded us that he'll continue to be available to us to answer any future questions we might have. Our buying experience was truly a hassle-free pleasure thanks to Marty Kendrick. We also extend our appreciation to Craig Bodenstein in financing and business manager Faith Mba for their assistance with our purchase. As we finalized our purchase, they, too, provided us with very clear answers and useful advice in a courteous and knowledgeable manner. This is our 2nd vehicle purchased from Toyota Ford of Greenfield. We've been taking our '04 Escape for regular servicing for several years and have always been very pleased with service manger Chris Pinardi and his fine service staff. Of course, we'll be happy to bring our new Prius for its scheduled services, too. We're extremely satisfied with this dealership and will continue to enthusiastically recommend it to other folks.

sfriedner

Aug 4, 2011

The dealer was attentive and willing to show me different cars. I didn't like that I wasn't allowed to test drive a car by myself, which I was able to do at other dealerships, but that wasn't the salesperson's fault - it was an overall policy at this dealership. In the end I got what I wanted at a good price for this area. It took a lot of hard negotiation though. There was a lot of waiting while the sales rep talked to the manager behind closed doors. I was able to find the same car for a slightly lower price elsewhere, but chose this dealer because they were very close to home. They got the car in the color I wanted and had someone drive it all the way from New York. Overall it was a fine experience.

epnorkus

Jul 29, 2011

My daughter needed a car for school and so we had been visiting several different dealerships. Toyota Ford of Greenfield was to be the 1st of 3 dealerships for us to visit on 7/26. We like Ryan right away, his knowledge of the toyota line was great and his ability to work with us to fit our needs (and price) was a pleasant relief from the experiences that we encountered at other dealersips. My daughter road tested a new Camry and liked it immediately but was interested in another color and perhaps to look at more brands. Ryan convinced her(and me) that if the Camry she wanted was available in the region, he'd work to make it her's. He also worked to make the lease offering attractive to us.The overall ease of interaction and the personal nature of Ryan got the deal done that day. Rather than spend the rest of the day visiting other dealers, we leased a 2011 Camry on 7/26 from Toyota of Greenfield and drove it off the lot on 7/27.

wjr3

Jul 28, 2011

I explained my needs to Ryan and he responded rapidly fairly and honestly.I had a small problem caused by myself and this was solved by Chris in service in most proffessional way. Faith handled the money issues to the same high standard.I live three hours from Greenfild and there are many ways my situation could have gone bad .This is great place to buy a car

gregreyn

Jul 19, 2011

I was given great service. I was allowed to take a "test" drive to show my wife the car in Westhampton. There, I was able to test how our 4 car seats would fit in the Sienna. The car seat compatibility issue was a deciding factor for us, so it was great to get to bring to car home to try them out. Marty was, for the most part, forthcoming about the cost of the vehicle, although I think his jump from $700 to $2000 on our trade in indicates that the car was really worth more. It seemed like I lost out a bit on the trade. Other than that, the sales process was agreeable and efficient and the service department took car of some minor issues in a timely manner.

lemerlisp

Jul 18, 2011

Working with Ken was quick and easy. He was very accommodating to my busy schedule. I would definitively recommend Ford of Greenfield to anybody who wants an no nonsense experience. Thanks Ken!

bookish

Jul 16, 2011

I emailed them about a car they said they had in their inventory and even talked to Ken Kavanaugh on the phone. I drove down there less than 4 hours and he said he didn't actually have it, but had a lot of other cars available for 5k more. He lied through his teeth. What a horrible way to make a living!!! Very, very dishonest. I wouldn't trust these guys. Go to Noho instead.

sgleason

Jul 11, 2011

Marty was great to work with. My husband spoke to him over the phone about our situation and Marty made the experience very easy. He got us everything we wanted in our car and gave us no hassles. Thanks Marty for making this a great experience!!!

janiner2

Jul 7, 2011

Shane and Craig were great during my recent purchase of a 2011 Toyota Corolla. I am enjoying my car and feel everyone I dealt with at T of G was great. Thank you for your assistance. Janine Risser

olsonac1

Jul 7, 2011

Overall pleasant and easy experience. I was committed to spending 2 hours or less buying a new car. I knew what I wanted, and how much I wanted to pay. The numbers I started with were a bit old, so I paid more than I initially planned, but the service made it worth it. Ryan, the poor salesman I dealt with, probably suffered a great deal of stress due to my impatience and unwillingness to be delayed getting the whole transaction completed in a very short time, but he came through with flying colors. Would reccomend this dealership [and Ryan] to friends and family.

Atoulson

Jul 4, 2011

Our experience buying our Toyota certified pre-owned Rav4 from Toyota of Greenfield was great. Ken was very friendly and completely no pressure - my favorite type of sale person to deal with. We've had the vehicle for a month now and love it!

JoanneG

Jul 2, 2011

Great buying experience! No pressure! Marty was a pleasure to work with and to buy a vehicle from. I am happy with my purchase, love the great milage... Marty was able to answer all my questions during the shopping experience. I have mentioned Marty's name to friends and family. Whenever I called the dealership I was ALWAYS greeted with Marty's warm version of saying " Hello" " good to see you" and "glad you called" all wrapped up in his unique initial greeting. Thank you Marty!

ajphoto

Jun 17, 2011

Ken was great to work with, he made the whole deal very quick and easy. I would use him again in a heartbeat! Thank you Toyota of Greenfield for a wonderful experience.

jsterne41

Jun 16, 2011

Buying a new car means making choices. After a hiatus of 13 years I am back in the Ford family with a 2011 Fusion Hybrid purchased from Ford of Greenfield. I chose a Fusion Hybrid because the time has come to achieve better fuel consumption. I chose Ford of Greenfield because they took me seriously, went to bat to get me a car and came up with an excellent deal. Standouts were Carol Buker in Sales and Faith Mba of Sales Finance. While Carol went the extra mile to find my Fusion and answer my numerous questions, Faith made the numbers work dramatically. The other Ford dealer I talked to had a casual attitude and could not come up with a timely or effective package.My service needs so far have been minimal- confined to repairing a small body scratch incurred during delivery. The work was done in a matter of hours. I cannot ask for better than that.Would I recommend Ford of Greenfield to someone else? The answer is an emphatic YES!Regards, John H. Sterne

pstubbs

Jun 16, 2011

The negotiation was straight forward with best price given upfront. Mike was extremely knowledgeable on the features and made the purchase process seamless. We'll be back.

jacoma3

Jun 13, 2011

Based on numerous uncomfortable visits to dealerships, I had prepared myself for another poor experience. I couldnt of been more mistaken. From the beginning Carol was "down to earth", pleasant and helpful. The vehicle she recommended fit my financial situation and preferences. I did not feel rushed or "bullied" into purchasing the vehicle. I would highly recommend this dealership and sales rep.Thankyou for a great car and a great buying experience.

jnoel54

Jun 12, 2011

Tell the young guys to go to Ken for a class on how to work with people;the secret to establishing a relationship so that people feel comfortable. After that, they buy cars.