Toyota of Batavia reviews

Mountainman

Jan 23, 2016

We purchased our used 2011 Toyota Highlander having Jason Palmer as our salesperson. He was great and helped us with the process. Would definitely buy another vehicle from him. We are enjoying our highlander very much! Had just purchased a popup camper and needed to purchase a vehicle for towing and this fits the bill with low mileage and in great condition. Can't wait to get it out on the road towing our camper! Happy with our purchase! Thanks!

Dr. Paul

Dec 28, 2015

Steve was very good to work with over the internet and phone. All details finalized by phone. Drove to pick up the truck. All very smooth.

Mary Wooderson - Satisfied Customer

Dec 8, 2015

I had done my homework and was ready to buy, huge process for me, huge purchase for me. Then I realized I had to go and deal with the dreaded "car salesman!" I saw a car I liked on the internet site, contacted them and made my appointment to go to Toyota of Batavia and was very pleasantly surprised. I met with Jason Palmer on my 1st trip, test drove a couple of cars and his 1st response on my return was: "You didn't love it, did you?" I said no and he said well lets find you a car that you love. We discussed the features I wanted and the price I wanted to pay. I left on the 1st trip without a car but with hope that I was on the right track. Jason let me know there were a couple more cars, one sold and the other was the one for me! I absolutely love the car and get lots of compliments. Tony from finance walked me through the legal papers and he made sure I understood everything. My experience here was a good one. I would recommend this dealership to all. It was worth the trip from Henrietta. Thank you Jason for having a good pitch but not an overbearing one. Thanks for walking me through the details of the car. Tony, thank you for your help and all the bowling tips. If I ever purchase another car it will be from Toyota of Batavia.

AP STEEL

Dec 2, 2015

Recently purchased a car from Toyota of Batavia. The entire experience was fantastic, the staff was very welcoming. If you are looking for a new or used Toyota in Buffalo or Rochester I would highly recommend driving to Batavia, its well worth the trip.

Jim S.

Nov 18, 2015

I had been looking for a nice used Tacoma for several months on line. I had the pleasure of receiving a response immediately from Steve. We discussed both new and used Tacoma pickups. Steve mentioned that he had a 2013 Tacoma 4WD coming in on trade that weekend, one that he had originally sold, and we made arrangements to look at it as soon as it arrived. I was immediately impressed with it. Steve gave me a rock bottom price to purchase it and I did not hesitate to buy it. Steve was great to deal with, going over all the features, the engine and running gear, warranty remaining, and all the optional packages that were available to purchase. I picked the Tacoma a few days later and it was immaculate. I have driven it for 2 weeks now and thoroughly enjoy it. I have nothing but praise for Steve and Toyota of Batavia.

Lisa from LeRoy

Oct 23, 2015

It was,a pleasure buying a,car at Toyota if Batavia. Our salesperson, Terry was helpful, friendly, and informative. It was a nice experience. I would recommend this dealership to my family and friends.

Robin,

Sep 29, 2015

With one sent e-mail this dealership had me in a beautiful car the very next business morning. Fast, efficient and the used car I purchased is flawless. Out of all the dealers out there this was by far without comparison the best place to do business.

sandy14481

Sep 23, 2015

I have always had a good experience with this dealership. This is the 2nd time I have leased a car from them. I was very satisfied. They are cordial and willing to help you. Told them what I was looking for and they were very helpful.

Paul

Sep 12, 2015

My wife and I moved to Upstate NY from IN. We had a luxury car which was a rear drive. I had to prepare for winter due to snow. We were looking for Murano and not satisfied with the price. I just met Steve last Monday and he gave me great used car, 2015 Subaru Outback Premium with great price. The car was less than 3,000 miles on it, and no accident on Carfax report. Thanks Steve. I would recommend Steve those who are willing to purchase a car very soon.

Tim Kreutter

Sep 3, 2015

Leon gave me a great deal. Found the right van. Very happy with everything.

LesleyK

Jul 30, 2015

We were greeted immediately upon entering the dealership. Our questions were answered appropriately. We were not steered in a different direction. Terri Moriarity was straight forward and professional and helpful. We felt comfortable and not pressured. She knew her stuff and was able to locate the car we were interested in at a price we could afford.

Honest Review

Jul 23, 2015

After searching for months, we finally found a car for our daughter that was safe, had low mileage, in very good condition and we purchased it at a very good price. Steve Schafer was extremely helpful, professional, pleasant and I got a good vibe from him that he was trustworthy. Car shopping can be a headache when dealing with pushy salesman and the uncertainty if they are being honest. Steve was definitely not that type of salesman!! We test drove the car over the weekend to make sure we liked it. I would recommend anyone to this dealership and specifically, Steve! The only thing that did not sit too well with my husband and I was the finance manager. He was nice but, I felt he was trying to rush through the paperwork........purchasing a vehicle is expensive and I did not care for the 'blah, blah, blah, sign here, blah, blah, blah sign here' at such a rapid pace. I did take the time to read the documents before signing but if I signed at his pace, we would have been done in 3 minutes versus the 30-40 minutes it actually took because I slowed down the pace. I would have appreciated he treating us like valued customers versus just another person buying a car. Was the experience bad enough that I would not purchase another vehicle here or recommend someone else to the dealership? No, it wasn't. I hope this review is seen by the dealership. Overall, good experience.

toyota lover

May 22, 2015

This was my first time buying a car that was 10 yrs or older. I decided to go to Batavia because I had visited a Toyota dealer in Rochester and was not happy with the salesman persona and pushiness that I had experienced. I did some research online before going to the dealer and found some cars I wanted here. I went in with no expectations and not planning on buying that day. I was going to try to make a deal and get what I wanted. We immediately were greeted and test drove 3 cars in less than 30 min. Terri Moriarty was our sales lady and she couldn't have been more perfect. She was patient and willing to answer the plethora of questions we had and calm our concerns. I knew I wanted a Toyota because of the reputation and reliability that comes with the name. We were at the dealer all of 1 1/2 hours and finally decided it was the fit for us. Terry was honest and open with us about the car and our purchasing options. I really felt like she was invested in helping us find what we wanted at the price we wanted. I couldn't be happier with my decision and when my fiance is ready to get a new car we will definitely go back. I would recommend Toyota of Batavia to anyone because of the service we got with Terri. She calmed all my fears of scary dealerships and got me into a car that I love.

Bill M.

May 4, 2015

I drove two hours to purchase a Rav 4 I saw on-line. When I arrived, I felt like I was the next door neighbor to Toyota of Batavia. Steve Schaefer made me feel like we knew each other all our life. There was an instant trust and I'm very pleased with my purchase. I would recommend to anyone seeking to purchase a vehicle to add this dealership to their list.

JoniB

Apr 14, 2015

I am so excited to have a 2012 Rav4 again. Steve contacted me via email last week and we had a chat about the vehicle they had on their lot.. He was very professional and worked on my behalf to make the deal work.. I have bought Toyotas for the past 33 years and have never been happier about a deal. There was no pressure at all. The deal went smoothly and when I took possession of the vehicle it was spotless. Steve is very knowledgable about the vehicles and options. I also appreciate Tony Gallo arranging my financing for me.Large city dealerships can't compete with the total experience at Toyota of Batavia. I highly recommend Steve Schaefer and the dealership.

Bluegold

Apr 5, 2015

Thank you Steve Schaffer for making the buying process a breeze. Very friendly and courteous staff with customer centered approach.

Tom Taggart

Mar 25, 2015

Great experience. No hassle, just great service from Steve. Got a fair trade value for my car and a good price on the car I bought. (2013 Lincoln MKS). Would highly recommend the dealership. Everyone very friendly and cordial. Love the car.

Cherie and Dan

Feb 6, 2015

We our purchased a used Toyota Matrix from Steve. He made the buying process very easy and simple! Great service!

landshark57

Sep 14, 2014

Purchased a used 2013 Highlander which was priced to sell based on listings from other dealerships. Our Sales Consultant Terri Moriarty was very pleasant to work with. All the previous posts referring to her are certainly correct.

Pam

Jul 30, 2014

Buying here was great. We-emailed all the local dealers asking for their best price. Stacy gave us the best price around! The car was out and waiting when we went in for our test drive. Chris was there to go over all the options the car had; there were some fancy things in this car. The car buying experience was almost painless - except for the check part. I even have my first oil change set up. Thanks!

John C

Jul 28, 2014

I initially looked at pricing online at Toyota of Batavia and received nice email pricing and correspondence from Stacy. After a few emails back and forth I went in to start my car search process. Stacy greeted me at Toyota of Batavia and then matched me up with Chris Brown , a sales associate. I drove an LE Camry and an LE Camry Hybrid to start my car buying information and price gathering. In the two weeks that followed my initial test drive, I went to several Rochester area car dealers including Chevy, Nissan, Honda and other Toyota dealers. I wanted to make sure I covered all my bases. Every car I looked at was in the same price category as the Camry. After visiting many dealers, I always came back to Toyota of Batavia for 2nd and 3rd test drives (as you can tell I take my time buying cars and I like to be thorough). I realized that Chris gave me the best no haggle price right from the beginning and because of the atmosphere and no pressure attitude of everyone at Toyota of Batavia I finally decided on a 2014 Camry SE. Chris, was always patient and very knowledgeable, he worked very very hard to get me all I wanted in car for the price and payment I was looking for with no pressure or games. It was so nice dealing with a salesman that spoke to you like a friend an not a target. The car buying process was great at all stages of this purchase. After I decided on a car, Ken in Finance went over the details and with no pressure gave me additional add on options , but again with no high pressure sales tactics. ** Also impressive was that they got me great financing though Toyota even though I don't have the highest of the high credit rating. Overall, The buying experience at Toyota of Batavia was 100% awesome and I would highly recommend them for anyone looking for a car! Also as a side note, my wife has a Toyota from "Toyota of Batavia" and I already knew that the service department was great and always super professional and nice. This played a big part in the buying decision as well. After buying the car, Stacy came to congratulate me on my new purchase as well as thank me for coming in to their dealership. That was a nice touch. *Chris Brown -was just an amazing gentlemen to work with and I will definitely see him again in 3yrs when my lease expires. Thank you everyone at Toyota of Batavia for making my car buying experience a pleasure. JOHN C.

Christine

Jul 27, 2014

I broke my right arm and couldn't drive my '08 Toyota with a stick shift. Steve Schaefer brought a 2014 Camry to my door (with automatic) and drove away in my old Toyota! What a lifesaver! Very pleased with the leasing process and customer service.

James Penders

Jul 20, 2014

Terri Moriarty the Sales and Leasing Consultant that worked with us was great! We decided to lease a Rav 4. The Rav 4 XLE that we purchased was just what we were looking for. Terri worked up a great deal for us. Ken the financial consultant that worked with us was also very helpful in getting us the right financing that works well for us. We wish to thank everyone involved for getting us in a vehicle that works well for me and my wife who is handicapped. I would definitely do business with Toyota of Batavia again.

Dak Patel

Jul 13, 2014

IF you thinking buying car then don't forgot to visit Toyota Batavia Dealership. Customer service was beyond expectation. Thanks Stacy and Joe.

Todd and Sandra

Jul 12, 2014

We test drove 3-4 vehicles before deciding on a 2014 Rav4. Teri Moriarty, our sales consultant, was attentive and professional. She thoroughly explained the different features of the vehicles we tested and took the time to help us get a great deal. Everyone was friendly and helpful...the facility is bright, clean, comfortable and customer-oriented. We are very glad we chose this dealership.

Stephanie

Jun 29, 2014

I live about 50 miles away from T of B, was a little uneasy about working with a dealership that far away. The staff at T of B were very friendly, helpful and very responsive to my questions especiallyTerri Moriarty, who was the sales consultant I worked with. Terri set up a test drive for me, allowed me take the car to my home overnight so I could experience the different types of driving conditions for expressway, country roads, city roads, hills, curves, etc. The Highlander I wished to buy had to be ordered. Terri was in contact with me when my vehicle arrived at T of B and again when the extras I ordered were completed. The day I picked up my new vehicle went smoothly. My overall experience with T of B and especially working with Terri Moriarty was very satisfying. I would hightly recommend buying a car from this dealership.

Jeremy

Jun 24, 2014

At first a little uneasy about working with a dealership that was 50 miles from where I live. Completely unfounded!! Emailed dealership about a listing. Immediate response from Stacy. Set up a test drive for an hour later. Leon was easy to work with. Worked out a deal quickly. The Business manager, Ken, made the actual buying process very pleasant. Everyone has been very accommodating and great to deal with. Highly recommended!!! Thank you.

Ronald Donatelli

May 9, 2014

Buying this car was the easiest and most satisfying buying experience I've had in a very long time. People at T of B were friendly, helpful and efficient. It was a most pleasant exchange between buyer and seller. The details were handled easily and correctly. The right car was in the right place at the right time, and T of B made it easy and effortless to buy it! I would recommend shopping there before other high pressure bigger dealers in Buffalo and Rochester.

Steve and Sara B

Apr 30, 2014

Our car buying experience through Batavia Toyota was excellent! We found the car we were looking for advertised on the internet, contacted the dealership who was very responsive. Stacy sent us a video of the car, took care of all the paperwork through fax and email, picked up my wife and I from the airport, and a short time later we were owners of the car and ready to make our trip back to Minnesota in our new Avalon with a stop at Niagra Falls! It really was a painless enjoyable experience, and thanks to Stacy and Leon for the wonderful customer service. We definitely recommend this dealership to anyone looking to purchase a vehicle.

Don Ann Della Vella

Apr 15, 2014

I absolutely my new Prius C. Every thing is at hand-on the steering wheel and the cruise control is in a very good position and easy to use. We made a good choice in buying the Prius C.

Jeff reiser

Apr 14, 2014

Toyota of batavia did a great job especially Stacy. I live in Texas and they handled my car purchase with great customer service. They faxed me my paperwork overnight and went above a beyond , even picking me up from the airport. I was in and out of the dealership in 40 minutes with my new plugin prius.

Fitz

Apr 14, 2014

A great buying experience from beginning to end, well worth the drive. Stacy, our first contact was like a breath of fresh air and great to work with. Leon continued the trend when we arrived. Would highly recommend buying a car from this dealership.

Claudia

Apr 11, 2014

This dealer stood by a price the had given us even after in the process of paying it was found we coul not take two types of rebates from toyota. What a pleasure doing business with theme. Their word is all you need.

Chris

Apr 11, 2014

This is a great place to buy a car. The sales people were very knowledgeable and responded quickly to our inquiries. We initially asked about a car we had seen online and we wound up buying it there. The sales process was fair and open without any high pressure tactics.

KRisten L.

Apr 8, 2014

I initially inquired with Batavia Toyota via email regarding the purchase of a new 2014 Toyota Avalon. The immediate response from Stacy Williams was extremely appreciative. We were able to work a out a deal via email, which was extremely convenient for me. I don't like going back and forth constantly trying to work out a deal, so this worked perfect! When I went in to pick up my new car, Batavia Toyota had everything prepared for me. I didn't have to wait for anything. All staff was friendly and extremely helpful. I would highly recommend this dealership for Toyota customers!

Danielle

Mar 21, 2014

My 10 year old daughter and I came in looking for a new vehicle. Everyone was so welcoming. I explained to Christopher Brown a ruff idea of what i was looking for and he found the perfect vehicle to suit me. He was so good with my daughter while she had to sit during the time we did all the paper work. Chris I can't thank you enough. You made us feel right at home, found me a Rav 4 that I love, and made the process of buying a vehicle move a long so smoothly. Thanks again to the Batavia Toyota Dealership and a special thanks to Chris Brown for such wonderful service.

K.T.

Jan 23, 2014

I am so glad my friend recommended Toyota of Batavia to me! Buying a car has always seemed like an intimidating process to me - I've always felt pressured and, often times, I've felt that the salespeople have tried to take advantage of me. NOT at Toyota of Batavia!! Steve Schaefer took the time to listen to my needs, and allowed me time to consider his offer. I felt respected and well-informed when I decided to trade my older vehicle and lease a 2014 Camry LE. Before I left, Steve had introduced me to the service staff, showed me several features on my new car, and even programmed my radio for me! (Additionally, I must say I have never seen a nicer showroom/service waiting area, complete with antique gas pumps, toys for kids of all ages, and an inviting coffee bar. When I return for my Toyota Care FREE scheduled maintenance, I look forward to seeing Steve again and relaxing in the waiting area!)

Rose

Jan 20, 2014

I went to Toyota of Batavia with a couple of vehicles in mind, and I am REALLY picky about what I want in a vehicle. Steve Shaefer did a great job helping me decide on a Rav4 and then finding me one that met every one of my special requests! I would recommend Steve, and this dealership to anyone who is looking for a new car!

Jim and Lynn T.

Dec 19, 2013

My wife and I went to Toyota Of Batavia after looking at several other makes and models and as soon as we drove the Rav4 we knew we wanted it, Steve Schaefer and the rest of the staff at Toyota Of Batavia made the whole process actually enjoyable. And I've never said that about a car dealer before. Go to Toyota Of Batavia and even if ya don't buy there you'll walk away knowing you've met great people.

Experienced car buying and leasing Mom

Nov 23, 2013

Car buying and leasing is usually at the bottom of my list of "fun things to do". It is usually far below root canals! Trading in a vehicle and leasing a new Prius c from Terri Dorminy, the best Sales and Leasing Consultant in our region, was the opposit. It was an absolute pleasure. Terri listened. Terri provided viable options. Terri helped us find a car that would be right - size, needs, cost and circumstance. When the option I thought we wanted was a bit too expensive, she worked with the manager to find us a much better option, much lower cost and much better gas mileage. Since we were helping my daughter to get her first car and she goes to college out of state, Terri and Bob went way over the top with getting everything ready, putting sticky notes where signatures were needed, explaining what needed to be notorized, etc. So clear and detailed. All went smoothly even though it was quite complicated. Last but not least, I had never been able to get my new phone to pair with my Prius (which I also purchased at Toyota of Batavia). Terri helped me to get my phone paired and offered to pair my daughters phone with the Prius c, too. I will definitely be visiting Terri when I am ready to trade in my Prius for a new vehicle. I highly recommend Terri Dorminy and Toyota of Batavia if you are looking to lease or buy a new vehicle.

Donna & Craig

Nov 22, 2013

All though it took a week to finalize the deal (our hesitation) once we decided that the 2012 Avalon was the right car for us the process went very smoothly. We did have a few requests (new tires) that the dealer agreed too. Our initial visit to test drive was great. Our saleslady, Terri was kind, courteous and knowledgeable. We feel she worked to get us the best deal possible. Then after picking up the car we noticed we had left something behind and Terri was quick to retrieve the item.

RAV4 Fan!

Nov 18, 2013

I can honestly say that I had the best experience leasing a 2013 RAV4 with Toyota of Batavia. I initially went in looking to purchase a used car. I dealt with Terri Dorminy, and I am thankful I ended up with her. She was extremely patient with me, allowing me to ask her a million questions. She didnt push me into making a decision right away, and she was always willing to address my concerns. She was extremely informative and always willing to answer all of questions. She explained to me the whole leasing process, as I had no idea how it worked. She tried her hardest to find me the best deal, and to bring my payments as low as I wanted. I enjoyed working with Terri. I believe she is a great asset to the team at Toyota of Batavia. I also dealt with Amanda Rejman. She was also very helpful, patient and understanding. She answered all of my questions on the day I signed my leasing agreement. The whole team at Toyota of Batavia was very friendly whenever I came in.

Cory K.

Nov 16, 2013

Toyota of Batavia has made my car buying experience both easy and hassle free. I give my highest recommendation to both the dealership and to Mr. Steve Schaefer. He is an excellent car salesman who is very knowledgable and straightforward. A+++

Jeff

Nov 11, 2013

I recently purchased a 2014 Tacoma from Toyota of Batavia. I couldn't have been happier with the service and the buying process at this dealership. The price was fair and the staff was great to work with, especially Terri. They are honest and I know I got the best price around. I would highly recommend this dealership!

Linda thomas

Nov 1, 2013

Terri Dorminy was a wonderful friendly sales person. I enjoyed getting my new Rav4 with her help!

Terry

Oct 29, 2013

My Toyota experience with Terri Dorminy, Sales and Leasing Consultant was nothing short of fabulous! I would recommend Terri for listening to your needs and wishes and quickly making your car shopping experience the very best for you and your family! A very pleasant Amanda Rejman, Business Manager completed my financial portion with great ease and helpfulness. Toyota Batavia has it all.............the vehicles and the people!

Gerry and Charlie, senior citizens

Oct 28, 2013

This is our second Toyota purchase at Toyota of Batavia. Steve Schaefer, the sales and leasing consultant was very knowledgeable about the vehicle we were purchasing and thoroughly explained the operation and care of the car. He was very patient, answered all the questions we asked, and explained all the features of the Corolla, new and old. He made sure we understood everything and took us through the steps of caring for it. He introduced us to the service personnel and the service procedure. We then were taken to see the financial services manager, Amanda Rejman who did an excellent overview of the financial process. We completed the whole process in less time than we expected to and overall, it was a very relaxing and pleasant experience. Over the years we have purchased ten or more cars and the Toyota experience was, by far, the nicest.

Susie

Oct 15, 2013

I called this Toyota dealer because I had questions about buying cars on line. I spoke with Ryan who was very pleasant, and wanted to help because I had not bought a car in a long time, being a woman I didn't know what to do. He said he would set me up with a good salesman, and to my surprise he did. Stephen was very helpful, not pushy or rude, or try to get me to buy something I could not afford, or even didn't want. I ended up leasing a Corolla, he talked me through the whole process. It was the best choice for my situation. Showed me around the facility and introduced me to everyone available who worked there. Thank you to everyone who assisted me.

Rich

Oct 3, 2013

Steve Schaefer was my salesman. He is very professional and knowledgeable. He made the process very easy, even after the sale, Steve is there to help you in any way possible. If you're looking for a new or used vehicle, Steve Schaefer is your man. He is an asset to the Toyota dealership.

oaksford

Sep 10, 2013

Buying experience was easy and low pressure. Steve Schaefer was pleasant, efficient, and experienced. Highly recommended.

jimbob411

Mar 2, 2013

the dealership is always very cordial and accomodating when I need anything done, also very clean and neat when I go for anything. I will and have recomended this dealership to others.

KZ

Jan 17, 2013

New Years Eve, I called to repair a headlight, they got me in, replaced my tires, fixed a leaky water pump, replaced light bulbs and fixed two recalls. Over and above board was my service, when most people would have said sorry, it's new years eve, and they were closing down. Friendly, quality service and I can't express how wonderful it was to get excellent service at that time, when I live out of state. I do come through about 4 times a year, and I can assure you that Toyota of Batavia will be taking care of all my future needs, as I can trust them to fix as well as look over my vehicle for issues. Thank you so much you guys for taking care of me in a sticky situation.

Joyce (busy lady)

Nov 13, 2012

I purchased my Prius from this dealer and it was time for the oil change and to mount my winter tires, removing the rims from the summer tires. I anticipated a long wait, bringing the News and a book. The Customer Wait area is comfortable, attractive, and wonderful! Keurig coffee maker and hot chocolate too! In 45 minutes my car was DONE and I was on my way. They are always friendly and take the time to listen to my questions.

Yankees Girl

Oct 17, 2012

We came to the dealership looking to buy a new Camry. We had the best car buying experience that we had ever dealt with. A big thanks to Chris, Amanda and Geoff for a smooth transaction! Not to mention delivery that same day on a Saturday! We have been very pleased with the car so far also!

meema

Sep 9, 2012

I had searched several diffrent types of vehicles and settled on toyota. My experience at Toyota of Batavia and dealer Chris Brown was the most excellent ever. Both Chris and dealership worked with me on getting both the best trade in on my vehicle and the best deal ever possible on my new Rav4. I would suggest this dealership to everyone. Check this dealership out and ask for Chris, you won't be sorry.

Jimmy

Aug 13, 2012

Jim in service was the best I have ever dealt with.... He knows his stuff.... He got me in for service quickly... Offered a lOaner car if I needed one.... Kept me up on the things the van might need in the future... I would go back in a heart beat.... Jim at Toyota rocks!!!

Biggest Laker Fan

Aug 9, 2012

Every step of the new car buying experience was a pleasure. Everyone I dealt with at Batavia Toyota was professional and personable.

You don't need to know

Jul 4, 2012

Had a great buying experience. However, will NOT go back for service. I picked up my car on a Thursday, only to have to take it back Friday for a light. They were going to order the part and fix a couple more problems when I brought it back the following week. I dropped it off the next Thursday, and picked it up Friday, only to find they didn't fix the original problem AND they added more than 40 miles to my car! I live in Buffalo, so this was completely unacceptable. I will NEVER return to the Upstate Auto Group for service.

Becki

May 23, 2012

At 7:00 a.m. on 4/25/12 I was all packed and ready to drive the 4 1/2 hours back to my home. Prius started but wouldn't go into any gear or even shut off. Called road service. Scared to get on the road if the car should do the same thing if I shut it off, so took it to the dealership. Not only did they fix that problem, but discovered 2 recalls I had never known existed; they fixed one and ordered part for the other. While this was going on they provided me a ride to and from the hospital so I could stay with a sick friend. The part came in and another appt.was set up for Tues. 5/1/12. My friend had passed away and now they provided me with a loaner car so I could go to funeral parlor and take care of other necessary arrangements. What could have been a real nightmare turned into a very positive experience. I am so grateful; I couldn't have asked for better service or such personal attention. Sincerely, Becki Bateman P.S. Car is happy camper, too!!!

JimC66

Apr 11, 2012

This is my first experience with Toyota of Batavia, which is a division of the local "Upstate Auto Group" named car dealerships. I first contacted this dealer by phone to inquire about a truck which they had advertised a few days earlier in the local newspaper. My questions were answered immediately and cheerfully, and with that first impression I decided to drive up to the dealership to have a look. Upon arriving I was able to quickly locate the salesman who had assisted me earlier by phone, Joe Furlong. Joe was very friendly and welcoming, and eager to help. ( I'd like to add that ALL the associates that I came into near proximity of took the time to greet me and offer assistance, even though a large number of customers already occupied the showroom!) Joe's attentiveness, knowledge, and down-to-earth demeanor put me in a very relaxed, comfortable state of mind- exactly what you need when buying a vehicle! After a pleasant test drive with Joe, (he rode along at my request) we sat down and within just minutes struck a deal that put me behind the wheel of a high quality pre-owned truck at a fantastic price. Just after closing the deal, the Sales Manager himself came out to shake hands and thank me for my purchase! - Ive never had that pleasure at any other dealership! My truck was ready when promised, gleaming from bumper to bumper, with Joe my salesman right there making sure I was 100% happy and to see me off down the road. This has been by far the most enjoyable car buying experience I've ever had. I absolutely recommend Toyota of Batavia- they've MORE than earned my business now and in the future. Thank you...Jim C.- Warsaw, NY

heracr

Mar 17, 2012

JUST PLAIN AWESOME!!! Couldn't have asked for a greater bunch of guys, thoroughly explained all areas from beginning to end.Thats an AAAAAAAAAAA+++++++++++++++++++ DEALERSHIP AND SERVICE!!!!!!!!!!!!!!!

Aspen

Feb 13, 2012

Didn't buy here, but they've serviced my Toyota prius for over 125,000 miles, and still going strong. I work nearby and they're always ready to give me a ride to work when dropping off the vehicle for service.

Len R

Feb 12, 2012

I shopped around 4 dealers looking for the best price both off MSRP and trade in value and Batavia beat the others hands down. The best part of the experience was that there was no pressure. Joe sat listened to what I wanted and then began to help me...I couldn't be happier.... Go out there and see them and tell them Len sent you!!!

Ham radio operator

Oct 18, 2011

Took Car at assigned one and finished service in a timely fashion.

Football Fan

Jul 28, 2011

I brought my car in for an oil change and a simple car wash, vacuum carpets and wash windows. When I picked my car up, the bill was $114. I was shocked that I was being charged $80 for the car wash. After complaining, it was removed from my bill. You should have explained the costs before doing the work. Thank you for not charging me the outrageous price for washing my car.

trets

Jul 25, 2011

Great place. Great service.Great people working there. My family has 3 fairly new vehicles from there and cant say enough about buying them there all the way to their service department.(Toyota Tundra, 2 rav4's)

arlie

Jul 21, 2011

As always service was prompt and well done. I forgot to take my coupon and they gave the price anyway and reminded me since I bought my tires there I didn't have to pay for rotation. They are always very pleasant and helpful. I would recommend them as a dealership.

Costybomber

Jul 20, 2011

We have bought several new cars from this dealership and it only gets better. Besides the quality of Toyota vehicles the service is always excellent. We have had last minute service needs and almost always have been accomodated the same day.

Bernie

May 18, 2011

Our Toyota Prius needed a new battery and oil change...the fix was done very quickly as well as a recall that we did not know about.

Noneused

May 10, 2011

They did a nice, quick job. They have a nice waiting room.

Not A Shopper

May 7, 2011

If you are looking for a car and live within a reasonable distance, (I traveled from the Buffalo South towns) this is the place to shop. I've been car shopping for months and this place made me feel very comfortable from start to finish. The staff is friendly, knowledgeable, efficient and very professional in all aspects of the car buying process. These people are genuine and sincere! Visit them and see for yourself.

cheerful gardener

May 5, 2011

Received appointment time choice. Manager had notified service dept. of relevant information. Questions were clearly answered and car was serviced promptly by friendly, helpful personnel. The spacious waiting area had fresh coffee, big screen TV, current newspaper. Very pleased with new tires!

Raymond

May 4, 2011

Service - have a 2009 Highlander which I had in for service. Needed several things done -which were done. They also noted something that could wait for now but should be addressed in the next 5000 mile checkup. Jim is very personable and a pleasure to work with. Service was done at the time I needed it. Shopping for new - I go to this dealership because of the continued excellent service I have received over the years. Bob Sigl does a good job with presentation and being there when you can be there. Mike Muhon impressed me with his personal touch on this dealership. Thanks for the opportunity to comment. Ray Shirtz

Steve

May 3, 2011

I am always satisfied with service and sales when I visit Upstate Toyota. I was there for state inspection and to have a recall looked at. I am always treated with respect and the work is done in a timely manner. The waiting time is enjoyable in the customer lounge with television, magazines and coffee available. I have been buying Toyotas at this location since 1991.

Highlander Lover

May 3, 2011

I bought a used Highlander Hybrid here two years ago and have had all servicing done here since. Today's routine visit was just like all the others; on time, no pressure, good coffee, car returned clean.