Toyota of Glendora reviews

Kathy H.

Jan 31, 2016

We brought our Lexus in to Glendora Toyota for an oil change and brakes. Not only did they have our car for 8 hours but they added over 50 miles to the odometer. I understand parts needed to be ordered, but did they drive our car to get them? We have had no contact from them and of course the service manager is "unavailable." Don't take your luxury vehicle to people who have no self control!

Punisher34684

Sep 8, 2015

I was looking for a reliable car for my teenage daughter and mentioned it to my neighbor. My neighbor told me about Toyota of Glendora and the great experience he had in the past. He told me it would be worth my while to take the 35 mile drive and ask for Sales Consultant Jose Sanchez. On Saturday, September 5, I decided to go to Toyota of Glendora and meet with Jose Sanchez. Jose was very knowledgeable and answered my every question, never pressuring me. Dealing with Jose felt like dealing with family. I decided to get the 2015 Toyota Corolla S for my daughter. Upon making my decision, Jose started the paperwork process and ultimately took it to his sales manager Jose R. Santiago to see what kind of deal I could get. Jose R. didn't play any games, didn't make promises he couldn't keep and knew that my time was valuable. Jose R. crunched some numbers and came up with an amazing deal and a payment that exceeded my expectations. Finally, I was sent to the Finance Manager, Fernando Rojas. It was a pleasure to deal with Fernando. It was evident that his many years of experience had only made him love his job even more. I recommend Toyota of Glendora to anyone looking for a family atmosphere and great deals on a great line of cars.

Longterm

Aug 15, 2015

I have been a customer of Toyota of Glendora since 1979. The sales experience is determined by how much research you do on the vehicle you intend to buy. If you are a fair and knowledgeable customer, you will be able to negotiate a win/win deal. I have purchased a total of four Toyota's from this dealership and I can honestly say I have never had a "bad" experience. (I make sure they put all of the details in writing). The service department has always provided excellent service with a "fix it right the first time" attitude, although again, you need to have some knowledge of the service(s) required. (I have gotten to know my Toyota's well). The service staff has always taken the time to explain the service(s) required and they always have provided an estimate copy of the service and price. You will need to ask for any applicable discounts as some may apply to the specific service and some may not. In summary, If you are a good customer, they are a great dealership.

jbsoni21

Jul 6, 2015

I wish there was negative rating for this Dealership. WORST WORST WORST dealers and salespersons ever seen.These guys sold me the car in July 2013, and informed that 2 year free service is included. Upon asking for paperwork for this service, we were informed that "Toyota offers this service, as a standard service included in price. Paperwork is not required", which may be the case. After hard negotiation with car price, we came up with a good number and bought the car. At the time of sale, they scheduled our first free service (5000 miles) at this dealership (ONLY, which was fine to us). Okay, second service comes up (10000 miles), we go to the dealership, we were informed that the service is not free, as the vehicle does not include 2 year free service. The issue was resolved at this time, as luckily the salesman who sold us the car (Name: Jose Sanchez), was present at the dealership and told the service personnel to make the service free. (Took us 2 hours on phone calls and 3 hours for service).Next Service (15000 miles) comes, and we go to the same dealership, same issue. The salesman was not present, so we talked to the manager (Name: Hector), and he told the service personnel to make it a free service. (Wow, 3 HOURS on phone calls, 3 hours service). We call Toyota customer service again in the evening, hoping that they will resolve the issue once and forth. We get the answer that this is handled by Dealership, not Corporate. So, we call the dealership, and talk to the salesman (Name: Jose Sanchez), who informs us that there won't be any such issue regarding service anymore, as he has updated the car information in their system, and it will show up as a free service next time when we go to dealership for car service. We were happy that we won't have to deal with this issue again. (By the way phone call time: 3 HOURS back and forth with corporate and dealership).Next Service (20000 miles-Feb 2015) comes, we go to a different dealership, as we thought the issue of 2 years free service was resolved, and we will be able to go to any other Toyota dealership and it will show up in their system that we have the 2 year free service included. Guess what....that was not the case. We had to call the Toyota Customer Service again (Phone Call time: 3 HOURS), while we are at the service center, struggling to get our car serviced. At this time, we were informed by customer care rep. that the vehicle was not sold as new, it is a FLEET VEHICLE!! We were stressed as we thought we were cheated. We complained to Toyota Customer Service that the dealership sold us the vehicle as new, even though its a Fleet Vehicle. The customer service as usual informed us that this issue is handled on Dealership basis and corporate does not have to do anything with this. They told us to contact another person (Name: Eulaila) at the Dealership, who would never pick up the call or return the call. We talk to the manager (Name: Hector) at the dealership, and he offers us two complementary services for next time.Here we are at the next service time (23000-July 2015) trying to service our vehicle using one of those two "complementary" services offered (Which were actually offered as standard services along with this sale as per the salesman), trying to get a hold of EULAILA, HECTOR, JOSE etc at the dealership, as corporate doesn't give a xxxx about their customers. We are stuck with this crappy dealership and their service. (Total Phone Call Time: 5 HOURS with customer service and dealership back and forth)We have spent 2 full working days (16 HOURS) on phone calls trying to get whats ours as a part of "Toyota's standard Sale".NEVER EVER BUY A CAR FROM THIS DEALERSHIP, AS THEY WILL STEAL YOUR MONEY BY ALL MEANS. THEY ARE STUPID LIARS AND HAVE NO RESPECT FOR THEIR CUSTOMERS.

mfeliciano

May 14, 2015

I would have giving these guys 5 stars except for one experience I had with the service dept telling my I needed a new water pump right away. I didn't change it and 2 years later sold the car to my Son-in-law who is still driving it on that "bad" water pump. Otherwise the sales team and parts dept have always been top notch. Each car was a dream and very little in the way for non-preventative maintenance. Won't hesitate to buy a 5th when the time comes.

Nana

Mar 20, 2015

I drive 50 miles each way to have my car serviced at Toyota of Glendora!!! Every experience has exceeded my expectations! I highly recommend the service department!

U of R Bulldogs

Feb 4, 2015

I had purchased a 2014 Toyota Camry from this dealership and my experience was good. The Internet salesman Tony was very knowledgable and good customer service. I would recommend them to a friend.

CB

Aug 16, 2014

I would give it a 0 Stars if I could. Jose Hernandez and his team are the worst. I went in to buy a car, tried negotiating with them. Walked away when we couldn't come to a price. I thought it was all over but then the next week, called me twice to see if I had changed my mind without the price coming down and I told them no, stop calling me. Then called me to say the price was coming down. Made arrangements to get the car. Then they cancelled on me after I arranged my schedule, dropping off my rental etc. The dealership is a good hour away. I told them that their customer service is awful. They act like they don't want my money. Fine, you don't deserve it. WORST experience of buying a car in my life. Just HORRIBLE!!!!

Pkalaria1

Jan 5, 2014

Horrible experience. Sales personnel are liars and cheaters. They are trying to fool people. Big Big Fraud. Don't waste your time by going here.

freethree

Oct 19, 2013

i had a horrible experience here and would have given them no stars if i could! they sold me a complete lemon!!!!!! a 2006 toyota highlander hybrid that literally fell apart on me and my family!!! 1. a recall that almost killed my wife and i and two sons when the car just shut completely down and came to a skidding halt on a busy street! hybrid malfunction!2.three of the window motors broke causing the two back seat windows and passenger window to no longer work. and not only did they not work, but they fell completely down and i could not get them back up! and when i went to the dealer they said i would have to pay the hourly rate to have someone take the door panels off just to bring up the windows. that was after they said to fix all three windows would be $2,000!!! i ended up having to take the door panels off myself! was such a pain and then had to duck tape the windows so they would stay up! 3.both the a/c and heat broke4.water pump leak and two bad roters!5.and just tons of small things fell appart and broke off...mind you, all this started happening 2 months before my warranty ran out!!!!!!! the staff thier were very mean and nasty to me! when i threatened to post negative blogs about them, they had the nerve to say... " well...., we will fix one of the windows, but only if you do not post a negative review online about us..." unreal! terrible place. dishonest, zero integrity and just out right criminal.