Toyota of Greenfield reviews

George

Jul 5, 2016

Very friendly and super accommodating.Tony and Jared provided us with exceptional customer service. They answered all our questions and we left feeling great about our purchase. Would definitely recommend this dealership to all my family and friends.

Frederick

Jul 4, 2016

Friendlyness great service I needed to have a plate light bulb replaced and it was done immediately thanks for addressing this issue for me

Leslie

Jul 3, 2016

Prompt, helpful, courteous service people. Good attitudes. Everyone I have encountered at this dealership know their job and are easy do interact with.

William

Jul 3, 2016

Our sales person "Shane Barbato "! He makes the buying experience pleasant he is friendly,helpful &,He takes good care of his customers. This is the 4th vehicle we have purchased from him that say's it all ! He is an outstanding sales person!

Lenore

Jul 2, 2016

Easy check in ,nice facility and restroom.Punctual,polite,understanding,clean,cool,coffee,Shane Barbuta, (I dislike survey) Good air conditioning system.Not interested in getting 40 words in.

Angel

Jul 1, 2016

Everyone was helpful, I was helped right away. Quick and painless buy! I couldn't be happier with my new vehicle!

Robert

Jun 28, 2016

The whole process was presented in a professional and friendly manner. They went out their way to get the best price for our trade in, the new vehicle and finance rate.

James

Jun 27, 2016

I like how quick they got my truck done, how professional and honest they were and how they notified me of the problem my truck had

Nancy

Jun 25, 2016

It was awesome. I went in without an appointment. They took me in right away and even gave me a ride to work and then picked me up at the end of the day. They had many appointments that day but they still took me in.

Christina

Jun 23, 2016

the service department is always very nice and helpful. they get me in and out as quick as they can and always let me know if I need any work on my car that I may not know about

Andrea

Jun 22, 2016

Prompt, courteous and professional. I drive out of my way to go to this dealership when I have one ten minutes from my house. The folks are great and so is the work. I trust them to treat me well and I'm never disappointed.

Theodore

Jun 19, 2016

Our 2005 Mercury needed a repair of minor collision damage. The work was done on time, and the car was returned to us in beautiful condition.

Joseph

Jun 15, 2016

The salesman was personable and the issues with used vehicle were corrected quickly.The service personnel were pleasant and helpful.The maintenance was performed in a reasonable amount of time and explained well.

Judith

Jun 11, 2016

My salesman was very nice and I did not feel pressured at anytime into my purchase. Unlike other dealers I had been to.

LauraM

Jun 4, 2016

Mark Caloon and Nick Koscinski were a great team to work with. They beat two other dealerships on the price, were clear and up-front about what fees I would be charged, and didn't promise things they couldn't deliver. I dislike committing to spending large amounts of money the way most people dislike going to the dentist, but I have to say that this was as painless as car buying can be. I may well be back the next time I need a vehicle.

Peter

Jun 1, 2016

every one, especially your service manager Sean, were simply terrific in every element of the care thy provided us- and our car

Jeffrey

May 30, 2016

Great service Desk workers welcome u with a smile and greeting and get u in and out in a reasonable time

James

May 23, 2016

They did a great job.They help me to understand how to shut off the dome lights and I was in for oil change

Jessie

May 21, 2016

We were able to trade-in our used Highlander and purchase the exact make and model we were looking for, for the price we wanted, completely hassle-free!

Elizabeth

May 19, 2016

Great sales staff that never made me feel uncomfortable or pressured about my decision (which is something I hate about car shopping and will leave the dealership if I am made to feel this way). Best car buying experience I have had yet.

Brian

May 16, 2016

All my options were presented to me, with no pressure to make a decision. Website was fantastic, and the initial reason I visited them in person. I had already known what I was looking for. It was just a matter of buying the right truck. I'm glad I went to Toyota of Greenfield first.

James

May 12, 2016

I was told of a recall to the issue I was having that I was not aware of. The fix took care of the problem.

Martin

May 12, 2016

The professionalism of the staff. The price for the car. The way they prepped the car and the attentiveness from everyone.A driver accompanied me to Ct. to get my car registered. Who else would do that, no-one. Thank you very much.

Edward

May 11, 2016

We had a great experience...our Salesman, Shane Barbato, & his Team including Matthew McGuire, Craig Boddenstein & Tony Quiterio were all very gracious and a pleasure to deal with!

Elaine

May 10, 2016

Our service advisor treated us very well, and went to bat for us when there was a discussion about damage due to a previous visit . The dealership also treated us very fairly.

Melanie

May 9, 2016

I was impressed with the professionalism and honesty of each person that works at this dealership. My salesman, Phil, was wonderful. Nick in the business office was great as well. I can't speak highly enough about the two of them.

Wayne

May 5, 2016

Our sales person was Colin Jones. We were so very pleased with the way he presented all the information and detail about the vehicle we purchased. He answered all our questions,and helped us get it all together.A wonderful hard working young gent. Thank you.

Richard

Apr 30, 2016

The pleasantness of everyone and free coffee machine.I like the new service facility and the showroom.Country attitude is the difference..

Winchell

Apr 29, 2016

We are very impressed with Sean O'Connor on the front desk. He has been very patient and pleasant with customers including me.

Andrew

Apr 23, 2016

Salesman wasn't pushyHe listened to understand what we wanted and let us look at as many options as we wantedQuick sales process to driving away in our new explorer

Suzette

Apr 18, 2016

Mark Caloon was an excellent salesman. He was not high pressure at all and answered all of our questions quickly and accurately.

Patricia

Apr 12, 2016

Went in for service and was treated as if I was the only customer there gave you the time of day to explain the service sand kept you informed threw out the servicing and even my sale rep Carol Burke came to give a friendly Hello and make sure I was taken care of to the tee. That's why I go back! Carol is the greatest sales rep will explain to you all about the vehicle and then more a Great experience!

joe d

Apr 9, 2016

Shane Barbato, my Sales Consultant, went the extra mile to make sure I got the vehicle I wanted, at the price I wanted to pay and got me lower financing rate than I could get at my local bank. If you're looking to buy a car are used to the high pressure tactics used by other dealers, get ready for a pleasant surprise. I have recommended Shane to all my friends and family.

Richard

Apr 4, 2016

Pleasant, knowledgeable easy to work with employees, sales and service. Price of vehicle was fair and comparable to other dealers and web sites. Trade in value of my old vehicle was the same fair and comparable. The employees made the difference.

Thomas

Mar 30, 2016

Nice new digs! Courtesy, promptness and professionalism are the hallmarks of your business and they were there in full during my last visit. And I had the pleasure of sitting next to a very pleasant person during most of my wait, so thanks for having her there.

Jean Marie

Mar 12, 2016

I came just before the Toyota side of the new garage was open but I liked the concept of driving in and someone taking the car and returning it when it was finished.

Donald

Mar 8, 2016

I have had a long term relationship with the agency dating back to the late 80's. I have worked with Mark Calhoon over these years and developed a trusting relationship.

Deb Wysocki

Mar 2, 2016

Shane Barbato was amazing, friendly service, accomodating, quick turnaround on purchase of our truck. This is my second purchase with Shane and I specifically sought him out because of previous purchase experience and was happy I did. My boyfriend who was not with me for the first purchase thought Shane was a great guy and felt very comfortable with him. I will go back to Shane the next time I need a vehicle and will gladly refer friends and family to him.

John

Feb 28, 2016

Mark Caloon was nothing but the best. He worked with me in finding the right vehicle for my situation. There was no pressure in any situation. Everyone was friendly and accommodating I dealt with.

Glenn

Feb 19, 2016

My thanks to everyone I dealt with. The entire staff was professional, friendly and knowledgeable. They did not have a vehicle with the equipment I needed in stock.They were able to locate one that met my exact needs at another dealer and arranged to have it in Greenfield, prepped and ready for delivery to me the very next day.Ryan was even able to arrange financing that ended up with a lower monthly payment than we originally thought. Shane, Nick, Phil and everyone I came in contact with, all went out of their way to make the entire process a pleasure. I am enjoying my new Ford Edge very much.I highly recommend Ford of Greenfield!!

Leslie

Feb 18, 2016

I have purchased three vehicles over the past 20 years from Toyota of Greenfield. The people in all departments are amazing, everyone is friendly and helpful. Everyone smiles! Shane and Matthew were patient and helpful in my deciding whether to buy or lease and worked every possible scenario for the payment I wanted until I was satisfied. Shane put everything together for me with ease, professional confidence and good humor. I never felt any pressure throughout the process. Thank you Shane and Matthew! Not to forget the F&I department, that was a good experience too! I'll be back! Oh, and the new dealership building is beautiful!

Ella

Feb 15, 2016

I have never had a service issue with 3 Priuses. Service in Greenfield is very helpful and goes beyond just doing the job.

Sylvia

Feb 13, 2016

Shane was thorough and careful to assure that we made the right decision. No pressure

Susan

Feb 12, 2016

Service performed quickly. Wait time minimal. Randy explained how headlights are an adjusting projection beam. They explain things you might forget to ask.

Catherine

Feb 9, 2016

The attentive listening of the service person, the friendliness, the way things were explained, the non-pushy implications of work that may need to be done sooner rather than later and why, the promptness of taking the vehicle in at its appointed time, the speed with which the work was performed, and the cleanliness and comfort of the new waiting area.

Peter

Feb 4, 2016

The service was quick and easy and the valet service is nice in the winter. Staff is very friendly. Great new building!

Mary

Jan 28, 2016

I liked the covered entrance area-where I drove in to be greeted. This was also the area I departed. It's really nice to be in climate control.

Stephen

Jan 25, 2016

Service Manager Randy Wheelock was both professional and friendly. Got the problem fixed right away. Randy also arranged to have someone take me home as they needed the vehicle overnight. The truck now runs great. I will always return for service. Thanks, Steve Skibniowsky

John

Jan 20, 2016

As always, our salesman, Shane Barbato, was the best. We had previously purchased a vehicle from Shane - he's personable and easy deal with. He's extremely knowledgeable about the brands the dealership carries. There is never any pressure in dealing with Shane and he is always responsive to any questions we have. Unlike our experience at other dealerships where the salesperson is primarily focused on selling a vehicle, Shane is focused on ensuring that we find the right vehicle - one that we will be happy with.

John

Jan 18, 2016

It was very easy to buy a car with them. There was no game playing with finance and sales. I like upfront and smooth.

P4sdrums

Jan 13, 2016

This was the first time I've stepped foot in a dealership and wasn't given the run around or taken advantage of. Shane Barbato assisted me the whole time and I couldn't have been happier. He was easy to talk to and gave it to me straight forward. The vehicle was priced good and was in awesome condition.

Shannon

Jan 13, 2016

Our salesman, Colin, was excellent. He took the time to learn what we wanted for a car and our financing preferences and needs and advocated in our best interest through the entire car buying process. He was upfront about the total cost of the car and made sure we got every discount/rebate/incentive we were eligible for. He didn't try to push us to buy anything we didn't want and didn't push for leasing after we expressed our disinterest.

John

Jan 9, 2016

Friendly, knowledgeable staff. Up front pricing and discussion, so there were no surprises. Dealership just moved into a brand new building as well!

Elizabeth

Dec 21, 2015

We didn't have the stereotypical negative experience with car shopping. Nick seemed like he honestly wanted us to get the best price and we feel like we did!

Jack

Dec 20, 2015

The sales person, Shawn Gervais, was great. He listened to what I needed, and had suggestions to help me get the right vehicle. When I went to trade in my 2005 Tacoma, Shawn was a great help. The night before the trade in, my daughter had borrowed the truck to go to a concert with her boyfriend. After the concert, she lost her purity ring somewhere in the truck. None of us could find it. Shawn got a flashlight, ad pulled all the old fast food boxes, beer cans, condoms, and other trash out from under the seat, removed the seat, lifted up the carpet, and found the purity ring. The perfect gentleman, he got down on one knee and slid it onto my daughter's finger, restoring her purity. My only regret ids that Shawn can not be my son in law.

Mary

Nov 18, 2015

The salesperson , Matt was easy to talk to and he listens really well without being a pushy sales person

Jake

Nov 13, 2015

I liked a lot about the way the dealership is setup. I like how just about everybody working for you is a down to earth ready to talk person and found them all very helpful. Especially the coordinator for vehicle servicing I forgot his name but he was very helpful and a very nice guy, when I mentioned a few concerns, He promptly took care of things and quickly at that. I waited maybe 20minutes for my trucks 5,000 mile service

Darlene

Oct 6, 2015

Staff is always very friendly, personable & professional. Routine service was quick. They took the ruck as soon as I arrived and had it completed a short time later!

Paul Valihura

Oct 3, 2015

I was extremely pleased with the experience. I feel the deal was fair on both sides and was handled quickly. I was on business travel and they were able to complete all the transactions with my bank, insurance company and registry electronically. In particular cudos to Shane Barbato for his help closing the deal and going above and beyond. Truly a gentleman!

Carol

Sep 26, 2015

Randy & the 2 mechanics that helped me & worked on the truck were exceptional in their knowledge, skill and educating me.I had an emergency late Friday afternoon of Labor Day Weekend, while pulling a horse trailer. They had the truck repaired by noon on Sat. The mechanic who worked on the truck saw me hooking the trailer back up and came out to ask if I needed help and talked me about the repair and the status of the truck. Everyone in the service dept. was wonderful! Thank you.

Geraldine

Sep 10, 2015

Carol was knowledgeable about the Ford Fusion. She was able to describe the necessary safety features as well as new technology and designs. The Toyota Camry was also as knowledgeable.

Richard

Sep 10, 2015

Instead of replacing an expensive part you were able and willing to repair the old part instead saving me over $100.00!

Fred

Sep 4, 2015

They accomidated me from the moment I walked in I was not forced into anything definitely a great feeling when you know the salesmen is looking out for your best interest.

Jason

Aug 6, 2015

I had a great experience from start to finish. I was informed of all the possibilities for wait times regarding a special order and updated as regularly as was possible when any info was given to the dealership from ford. No surprise additional charges etc. Just a straightforward and pleasant experience.

AndyRav4

Aug 5, 2015

Second Vehicle bought at Toyota/Ford of Greenfield. Shane was friendly, no B/S, straight forward. They met my expectations and sold me the vehicle I wanted at a fair price. Recommend Shane and Toyota/Ford of Greenfield to any interested car/truck buyers.

Susan

Aug 5, 2015

I bought my first ford 1971 Mustang at Ford of Greenfield, my recent Edge trade in and now my awesome 2015 Explorer. My husband has bought all his Ford trucks there too. Mark in sales is the person we trust for his expertise and professionalism, not to mention great Randy in service who is an expert himself.

Brandon

Jul 20, 2015

Easy going, very helpful, took time and found exactly what I wanted and worked with me the whole way. I felt like a human here not a project

Fred

Jul 14, 2015

Everyone was very helpful, felt like my vehicle was a priority.They gave me the best possible solution to repair my Matrix.

Kim

Jul 13, 2015

This was my first time coming to your dealership for service. I was impressed with the quality of customer service. As soon as I arrived, someone came to my car and walked me into the office. The work took less time than expected. Thanks.

Laurie

Jul 2, 2015

Great overall experience. Shane took the time and was not pushy at all. He knew about his product and well versed in customer service. I would recommend this dealership and Shane to anyone. I bought my Yaris from Toyota of Greenfield 3 yrs ago and have kept coming back. Service dept is excellent also. Nothing but good experiences for me. Except for the construction,positive all the way

vkl102

Jun 28, 2015

Very happy with the treatment by salesman Shane Barbato . He gave us a fair trade-in on our truck and got us a payment and interest rate that we could afford. I would recommend him to anyone and will go back to him for my next car or truck purchase.

Christina

Jun 25, 2015

the people there are very help full and answered any questions that I had concerning my car. I would definitely go back there any time I needed help with my car. I how ever will be glad when they finish working on the new dealer ship

Lee

Jun 25, 2015

Sent my daughter to buy her car after I've bought 3 cars. Service dept is awesome and very responsive to my needs and schedule. I refer everybody. Sorry to hear marty is no longer working there.

Richard

Jun 20, 2015

Nick, the salesperson, was exceptional. He answered all our questions and kept us updated on our cell phone. Great salesperson.

Susan

Jun 19, 2015

Wait time was appropriate for oil change. Waiting room comfortable TV and coffee appreciated. Only did the service that was needed and on my way. Thanks for the coupon for free car wash at FL Roberts that's something new.

Denise

Jun 18, 2015

Even though your dealership is in the midst of construction, I was warmly greeted at the door and my car was valet parked - I was speedily checked in, and I was kept informed of the progress of the work being performed. I appreciated having WiFi available.

Virginia

Jun 18, 2015

My experience was great. I told the saleswoman that she had to go slow as this was the first time that I had done anything like this since the passing of my husband. She did as I asked and if I did not understand what she was talking about she told me again.

Darlene

Jun 17, 2015

The staff is extremely professional. Recently in for service issues on a brand new vehicle(no fault of the dealership), Chris kept me informed on what was found and how long it would take to fix. To date, I am extremely pleased with Toyota of Greenfield.

Jean Marie

Jun 3, 2015

Considering the massive construction, I found it very nice to have people available to park and retrieve the cars. I'm sure when the new buildings are completed it will be easier to maneuver around to the service dept. The tech that checked me in gave me some good advice about rodents in the air filter.

Conrad

Jun 2, 2015

The service was fast, friendly and efficient. I will continue to service my cars at Greenfield Toyota for years to come.

Elizabeth

May 22, 2015

Everyone is smiling With the changes being made I was directed where to go and everything easy. Thank you for always keeping my car it top condition.

Regina

May 21, 2015

All the people I came in contact with during my service visit were friendly and helpful, even at 7:30 in the morning!

William

May 21, 2015

friendly sales people, worked with me to meet my monthly payment, and I am very glad I did business there.

Richard

May 20, 2015

tech "Tyson" quickly diagnosed the problem, Service Advisor "Randy" called me with estimate of repair cost. I gave him a go, and the job was done in a professional and timely fashion. Kudos to the team.

Theodore

May 20, 2015

Two cars serviced within a few days, a 30,000 mile service and a 60,000 mile service. Work was done in a reasonable amount of time, and we have had no problems since.

NH_Norma

May 19, 2015

We found this dealership online, searching for a used Toyota Tacoma. Living 1 hr and 50 minutes away, we called to confirm they still had it, and made arrangements to see it. When we got there, Shane greeted us, brought the truck to the front door, made copies of our driver licenses, and sent us on our way for a test drive. He didn't feel the need to go with us, told us to take our time and really get a good feel for the vehicle. No pressure! We came back and asked about a couple of very minor things we noticed that were needed, and he assured us they would fix them before we took delivery if we wanted it. He left us alone with truck in the parking lot to discuss it among ourselves and told us to just lock it up and return the key when we were ready. Again, no pressure! We left a $500 deposit and a credit application, anticipating that we might find better rates with our bank but wanted a comparison. He called the next day with a rate and we agreed to check our bank. Being out of state, things moved a bit slower but Shane connected us with Nick and just asked to be kept in the loop. A week later we had our financing in place and picked up the truck (in and out in 15 minutes!) and Ryan helped with the final paperwork and the service contract that we purchased. Being out of state, there were some differences in how the title is handled so we had to work that out, but again Shane was very responsive and took care of everything for us the next business day. I HIGHLY recommend Shane and this dealership. It was easily the most pleasant car buying experience to date for me, and I've bought a LOT of used vehicles in my driving years. I will check with Shane before my next vehicle purchase. To me, it was well worth the drive (all 3 times to get the deal completed).

Shelly

Mar 25, 2015

I enjoyed the fact my salesman was nice and took the time to get me into the vehicle I wanted, without question. I really enjoyed my experience.

Jeff Schmittlein

Feb 25, 2015

My wife and I had spent about a year researching this auto purchase. Once we nailed it down to a Toyota Rav4 we started contacting dealers in the Western MA. area. Through visiting, emailing and phone conversations the dealers were dropping like flies. We just got bad feelings at them. Then we called Greenfield Toyota the furthest from where we live. From that first call till we drove away with our new Rav4 we felt at ease with no pressure and a very pleasant atmosphere. Mike was so cool, to the point he said just for the fun of it what are all the options you would like, so we told him everything and he went to work. He got us all options we had hoped to get and at a price we were very happy with.

Cole

Feb 20, 2015

Great Service Manager. Great customer Service Tech and very friendly. Truck had a dead battery when I went to pick it up and needed a charge. Maybe that could be something to improve on.

Paul

Feb 15, 2015

Knowledgeable sales staff. Fairly local area for me. Only a 50 mile round trip journey. Excellent supply of vehicles on hand.

Charles

Feb 10, 2015

very helpful, time estimate was very accurate, offered to drive me to the y but that day I didn't go,

Charles

Jan 21, 2015

I have dealt with this Ford dealership for 25 years now and have always been pleased with how well I have been treated. They also gave me the best deal on my new F250 SuperDuty. Their package was far and away the best deal around.

Matthew N. Houston

Jan 21, 2015

Excellent Need more sales people like Nick Koscinski!

arby

Jan 19, 2015

The first dealer I visited didn't care whether I bought the Subaru from him or not; I'll sell it to someone, probably today or tomorrow, he said. I went online and looked for the best price and dealer ratings I could find for a small SUV. I found it at Toyota Ford Greenfield. Nick Koscinski called me back and made an appointment to see it that day. When I got there, he also told me how to get to the other nearby dealer and gave me a clear comparison of three different mini-SUV models. I was sold by his honesty, friendliness, and willingness to help, and didn't visit anyone else. I decided within a couple of minutes that I was going to buy from him, so it was just a question of which car I wanted. The advertised prices are fixed, so there's no haggling; I love that, because I don't want to worry about how well I can negotiate. They have the best advertised prices, they have a service that checks these prices, so they know it's a good price. Their prices were anywhere from $1000 to $2500 cheaper than other Pioneer Valley or southern NH dealers. Nick spent quite a bit of time with me, I tried many cars, I decided to go for a slightly-used Mazda, and they checked it completely and replaced the rear camera for free. I came away with a great experience, a great car, and a feeling that I'd gotten a good deal and been treated very well. It will be a few years before I buy another car, but I'll definitely be shopping there (even though it's 40 minutes away from me).

Peter M.

Jan 19, 2015

We traveled 85 miles to purchase a 2007 Camry Hybrid at Toyota of Greenfield, and it was well worth the trip. Great car at a very fair price. Everyone was professional, low-key and knowledgeable. The car was as described -- in excellent shape. I discovered an oddball issue with the car after the sale: somewhere along the line, the passenger-side sun visor had been replaced with a drivers' side visor -- so the mirror in the visor faced out the windshield instead of facing into the car. They demonstrated great customer service by ordering the correct part and sending it to me. No charge, no fuss. I couldn't be happier with this buying experience, and strongly recommend this dealership. Happy shopping!

Charles

Jan 13, 2015

I was happy to have a smooth, quick trouble-free transaction. Matt McGuire was very helpful. Straight forward and efficient. Jeff the GM was friendly and supportive. I was very pleased with my experience at Ford of Greenfield. It was worth the trip from Springfield. I have already recommended the dealership.

RJD

Jan 12, 2015

Shopping for a vehicle on a busy schedule can be stressful; Shane Barbato was very professional and helpful and made the whole buying process run smoothly.

Harry

Jan 9, 2015

The person who took care of me was very attentive to my need to be on the road by 9:15 so I would get to work in Springfield on time. Thank you!

Donna Smith

Jan 8, 2015

I was looking for a new car. I had already been to two other dealerships and they couldn't help me. I talked to Shane on the phone and the next day I went to see him. I drove my new car home that day. Thank You Shane Barbato you are awesome. If any of my family or friends want to buy a car I will definitely send them to you.

Kathleen

Dec 23, 2014

The employees are wonderful, they meet you out in the parking lot to see what you're here for, then guide you inside to see the service person. I was there for my RAV4 auto inspection, I arrivedat7:35, inspections startat8:00, I was in my 'inspected' vehicle by 8:30. :)

David

Dec 22, 2014

I very much enjoyed working with Carol and appreciated her years of experience walking me through a first time experience of buying a new vehicle.

Jacqueline

Dec 19, 2014

Everyone is very friendly and informative. They let me know what was going in and were considerate about my time.

Dave

Dec 9, 2014

My family was in a one-car situation, that does not work well with my wife and I heading 32 miles in the opposite direction. Mark Caloon and the folks at Greenfield Toyota responded quickly to meet my needs, price-wise and quality-wise. I found myself in a 2015 Prius for a price I couldn't refuse. Financing made easy, the whole experience was so convenient I couldn't believe it. Thank you Mark.

Samuel

Dec 4, 2014

friendly knowledgable folks. (randy?) i was greeted with a listener, who then gave me a plan / solution, instead of with dread (argh, another one to fix) like some places. courteous and let me keep my dog with me on leash.

Joel

Nov 30, 2014

You were able to get me my appointment when it was convenient for me and people here was very customer friendly.

DenP

Nov 23, 2014

We had a good experience. We felt the salesperson was focused on helping us find a vehicle that suited our needs and our budget. No high pitch sales pressure. It was the most hassle free experience we have had purchasing a vehicle. The vehicle we purchased was just what we wanted and needed. Mike went out of his way to deliver and have the vehicle road ready immediately. Thank you for a great experience.

Donna

Oct 20, 2014

We have purchased 4 vehicles from Toyota of Greenfield - 2 Highlanders and 2 Tacomas - both new and almost new - over the years and have been extremely pleased with the ease of shopping, negotiation, and financing. We always feel welcome and Mike Dubour spends quality time with us explaining options and cost in an authentically professional manner. There was no pressure but Mike did everything he could to get us in the 2013 Certified Used Highlander that very day! When our children are ready for their first cars (in 3 years), we'll most certainly recommend Toyota of Greenfield!!

Kathleen

Oct 15, 2014

I was greeted just as I pulled into the parking lot. I was immediately greeted at the desk and my info was reviewed and my car was taken to the garage. I was called at home about 2 hours later that my car was ready to go. When I checked in at the desk, my car was brought right up front. I found the staff to be paticularly friednly this visit.

Happy Camper

Oct 7, 2014

They are in the process of building a new sales building, which is needed. But the personalized touch was awesome. And there is NO haggling on price--the price is what you see..period. This takes a lot of the pressure off. Experience was informative, pleasant, and low stress. Fast and easy!

Andrew Allen

Oct 1, 2014

bought a 201 toyota camry. All of the folks in the sales department were great. Shane Barbato in sales and David in financing were friendly, laid back, and over all easy to work with. I never expected such superb treatment at a car dealership. Any of the stereotypes associated with car dealerships were left at the front door of Ford/toyota of Greenfield. When people ask about my new wheels I always mention the treatment and professionalism I encountered at the place I bought it from. Thank you Shane and David and everybody else there.

gaila G!

Sep 27, 2014

I had looked at a fair number of makes and models, and narrowed it down to two makes and three models . I went to Toyota of Greenfield because they were the only dealer that had both of the models I wanted (a Prius -c and a Yaris) on the lot at the same time. After the test drive, when we went inside to discuss numbers, I was quite pleasantly surprised that I had nothing to argue about- the deal was that fair. I assure you, that has never happened to me before. Ever. Oh, and when I went in to pick up the car and pay, the price on the invoice was a few dollars LOWER than quoted, just because it was. Again, when does that happen? Shane (Barbato) is easy going, informative, very straightforward and upbeat, and when it was all said and done, I actually said, I had fun". How often can one say that about car buying? , They also do all the title and reg paperwork for you. A **very** customer oriented dealership.

Witbil

Sep 26, 2014

This is the second used Toyota Highlander I have purchased from Toyota of Greenfield and both experiences were great. In both instances Shane Barbato found exactly what I wanted at a reasonable price. A great dealership!!!

dannybernini

Sep 25, 2014

We called around to get prices and Matt Mcguire not only gave us a fair deal, but he went out of his way to make the process easy and low stress. It really could not have been a better experience. I told him that I would get in touch the next time I need to buy a car and I will. Also; other people at the dealership were great to deal with as well. After the whole deal was done and we were driving home, my father said that kid is much too nice to be a car salesmen.

Amberlyn

Sep 20, 2014

Went into Ford of Greenfield not thinking I would be in and out within less than 48 hours with a brand new car. Carol had me test drive two cars, my budget was tight but she wasn't pushy and she even was kind enough to tell them even if I didn't get a new car to please replace a front tire that was bald for my safety. I walked back in the next day said the Explorer was the one, she had the deal done in less than 12 hours. I'm now driving the car I love. Thank to Ryan for taking his time to explain the contract with me and making signing a breeze! I would defiantly recommend Carol and Ryan for your Car needs!

Brittany G.

Sep 13, 2014

I recently financed my first car from here. I was really unsure about the process, but Mark and the rest of the staff were super friendly, super knowledgeable, and not pushy at all. The car was a UMASS car with low miles, and a really reasonable and affordable price. I did have an issue with needing a repair early on, but they were very accommodating. They picked up (and returned) my car at work and left me a loaner, and took care of the repairs rather quickly. Plus, they were great about keeping in communication with me and updating me on the status of the car. So overall, I'm really happy with my purchase here, and would certainly buy from again.

Keith

Aug 12, 2014

This dealership was very good to my wife and I while we were looking for the right car, we found it and they helped us get the car. They were very professional but friendly as well. I would highly recommend this dealership.

Martha

Aug 8, 2014

This is the third time we have bought a Toyota from this dealer. That alone speaks for itself. We couldn't be happier customers.We will be certain to recommend Toyota of Greenfield , and Nick Koscinski, in particular, as the best place to buy a car, and the best salesman to get the job done.

Whitetail

Aug 8, 2014

Excellent experience overall! Shane Barbato went out of his way to give us the best possible deal and service. Low pressure kind of guy. Wouldn't hesitate to work with him and Toyota of Greenfield again. Small town beats big city any day!

James

Jul 1, 2014

Shane was fantastic. The whole Greenfield team were super helpful, fair and efficient. We drove an hour and a half for this car and we'd do it again to work with these folks. Highly recommended.

JenA

Jun 26, 2014

Easier than I thought! I was very nervous about getting a new car. My credit isn't great and so I decided to Lease a vehicle for the first time. My sister referred Carol who she knew through a friend, and Carol was great. She made me feel at ease and helped me greatly in getting the car I wanted. She had me test drive the Fusion which is what I wanted but I didn't like the color. She asked me what color I wanted and she found me a blue car. It was exactly what I was looking for. Even though my payments are more than I wanted, which she explained why and I totally understood. My credit was one and I had no down payment, but she got it as low as she could by having me lease it 3 years and 3 months. She called me that same day to tell my I was approved and that they found my blue care. She said they would get it Monday. I got a call Monday evening and she said my car was there and I could possibly get it the next day. I went after work on Tuesday and met Ryan who helped me through the signing of all the papers (he was very nice and explained everything so I would understand) and then Carol got me into my new car. She showed me all the perks and sat with me inside to show me all the buttons and what they do. She made sure I was comfortable before I drove away. I would absolutely buy another vehicle from Ford and would see Carol again to buy/lease it. I had a great experience and my nervousness went away as soon as I sat down with her for the first time.

My Name

Jun 26, 2014

Great experience A low key, low pressure atmosphere made for a nice experience buying my car. There was were no surprises, and they were very clear the whole way through. I'd fully recommend Greenfield Toyota, especially if you live in the region- there's no reason to waste your time driving east.

JCB

Jun 21, 2014

I needed a new truck so I began checking out all the local dealers, I found that Ford of Greenfield had the best prices hands down. I contacted Shane Barbato with various questions and he was extremely helpful in answering all of them and eventually we found the truck that was perfect for me. Ryan Deveney walked me through the whole loan and warranty process and really took the time to explain everything, which was greatly appreciated. My wife will be looking for a new vehicle in a year or so and we will definitely be going to Ford of Greenfield and I look forward to dealing with Shane and Ryan again.

Andy

Jun 12, 2014

new car Great all around experience!!! Shane Barbato was very pleasant, honest, hardest working salesman I have dealt with. He and the rest of the Ford of Greenfield staff will go the extra mile to earn and keep your business!!!

Paul C

May 4, 2014

I appreciate the responsive service I experienced recently in purchasing my new vehicle from Ford of Greenfield. Marty Kendrick was great to work with! He helped me answer every important question I needed to in order to make my decision to purchase. And he followed through on every commitment he made in the process.

AMessier

Apr 30, 2014

I found several cars on line that led me to Toyota of Greenfield. Shane was extremely helpful, friendly, knowledgeable and relaxed. It was an enjoyable experience. He answered my emails, was extremely patient while I debated several cars, and then treated my husband equally well when he came in for the final sale. It was all very easy. Thank you for your expertise, I love my new (used) car! Anne Messier

Ana

Apr 29, 2014

I just finished buying a Toyota Prius and it was a great experience, made even more so by the fact that the whole transaction was done while I was still in MI, almost 1000 miles away. Mike even worked with my financing agent in MI, making the whole process very smooth

Ron

Apr 16, 2014

Tried Toyota of Greenfield for the first time due to proximity. Went just to look and see what was new from Toyota. Test drove several (3) very nice cars but chose a 4Runner and purchased it that same day as it was such a pleasure working with Nic. Thank you for such a wonderful experience! I have already scheduled my 2002 Tundra for repairs in your Service department and look forward to equally exceptional treatment there! Ron and Robin Recos

Steve

Apr 12, 2014

An excellent transaction! My car-buying experience began when I entered the showroom. I was approached by Marty Kendrick with a pleasant, "May I help you?" Marty was courteous and respectful. I was interested in purchasing a two-wheel drive Tacoma and Marty showed me one that was on the lot, which we took for a test drive. Marty answered all of my questions to my satisfaction. He didn't pressure me. He did assure me that now was a great time to buy a Toyota. I thanked Marty for all of his help and went home to discuss the vehicle with my family and "sleep on it". That was last night. I returned to purchase my new Toyota Tacoma, this morning. As part of the purchasing process, I was, also, waited on by Ryan Deveney. He was just as courteous as Marty.

Tom

Apr 9, 2014

I've always been a bit skeptical of the "no negotiation lowest price guarantee" model for purchasing a vehicle. In this case, however, I can say that I really do believe that the advertised price was, in fact, a very good price for the car. So I was glad to get a good price for this vehicle without the headache of negotiations. This was a nice change, and I'm hopeful that this dealership (and others) will continue to work this way. It's very easy to find data on invoice pricing and factory to dealer incentives on-line and so to see an advertised sale price that clearly took all those figures into account made life a lot easier.

swamp1

Apr 4, 2014

factory special ordered a 2014 ford f150 raptor it took a few months to come in it was well worth the wait .its the best truck out there. during the wait any questions I may have had were only a phone call away. very knowable people on there product line. if I had to leave a message it was answered in short order. very friendly down to earth people. I was given updates as to the progress of the build. when the truck came in nick the salesmen went over all the features of the truck. was given a full tank of gas I was on my way home. as for the price I called several other dealers. ford of greenfield was by far the lowest price. its was a stress free buying experience. you must go there!

Jane R

Apr 2, 2014

We drove an hour to a dealership that we never visited before to see a vehicle we found online. We did not know what to expect but were pleasantly surprised. Carol Buker, the salesperson was very knowledgeable and friendly-- she made the whole purchasing process quick and easy. We found a kink in the bottom panel of the truck we purchased and they gladly fixed it as promised. The pickup truck is perfect and the whole experience was great. We highly recommend this dealership to everyone!

AmFam

Mar 28, 2014

Greenfield Ford made it easy to change my mind Having been so pleased with the sales and service in the past, but having a little buyer's remorse (through no fault of the sales staff, we had just not thought through what we wanted sufficiently), we showed up and traded in our 6-month old car for a completed different higher end used car. They made the trade painless and did not make us feel foolish at all.

Hills

Mar 26, 2014

Overall, a great experience. From the minute I walked into the dealership, everyone was very friendly and helpful. Shane was a great to work with. He was extremely knowledgeable and friendly. He spent a lot of time helping me pick out the perfect vehicle.

Neal

Mar 23, 2014

Marty, my salesman, was excellent to work with. He worked hard to get me home with my car quickly. I have bought two cars from Toyota of Greenfield (three if you count my son Chris) and I enjoyed it all three times. I like the fact that I can take a car out, drive it for a while, take it home and show my spouse and bring it back with no pressure. I love buying cars that way.

Shari Carey

Mar 21, 2014

I was treated in a friendly, respectful, personable and professional manner. Prior to going there, I was dealing with a very large Toyota dealership in Springfield who was playing the numbers game and steering me toward the deal that they wanted to give me instead of listening to what I was looking for. After 2 days of not hearing from them regarding my financing, a friend sent me to Toyota Ford of Greenfield. They took the time to go over my options, purchase or trade, instead of showing me what they wanted me to see. I ended up with a great deal on a new car. They found the exact car I was looking at with the other dealership AND at a much better price.

Rich

Mar 17, 2014

Working with Mark Caloon and Ryan Deveney was excellent. Very friendly and professional. I would highly recommend working with both of them to friends and family. Mine was a hard deal and they made it painless and easy. Highly recommended.

contrygirl

Mar 14, 2014

I had the best experience I've ever had at a dealership. Nick answer all my questions. And I felt comfortable if I had anymore questions I could contact Nick.I love my ford focus. sincerely Linda Walton

C. Tenney

Mar 4, 2014

In 2010 my wife, Wanda, and I moved to Northfield, MA. Shortly thereafter we started having our vehicles serviced at Greenfield Toyota. We found the folks in service very friendly, upfront with all service requirements, and willing to explain what was needed and why. During this time, I met Carol Buker and knew right away that she was the sales person I would want to have when it came time to trade. With my retirement and no longer needing two vehicles, Wanda and I decided that it was time to trade them both in for a new Rav 4. I contacted Carol who was most helpful in directing me throughout the process from using the website to obtain the trade-in values to taking care of the many details associated with the purchase. She went beyond my expectations in every aspect. Wanda has severe arthritis and has difficulty getting around. Carol was most helpful in assisting her and making her comfortable. When it came time to process the paper work, Ryan was very helpful in explaining the various options regarding the loan, warranties, etc.. I wish to thank Carol, Ryan, and all those folks behind the scenes who made the purchase of our new car such a pleasant experience. From now on Greenfield Toyota is our dealership of choice. Clarence E. Tenney

jim

Feb 27, 2014

I received quality service from the moment i arrived, all questions i had were answered simply yet in detail and they helped me find exactly the car i was looking for as well as explaining the benefits of the extended care and warranty packages. i visited 3 other dealerships and got nothing like the service i received here. i would happily recommend this dealership to anyone looking for a new toyota.

pleased car purchaser

Feb 23, 2014

Ken was knowledgeable, provided useful information, efficient (we were able to look at, test drive and buy a used car, apply for and receive financing and trade in two cars in a 48 hour period.) Phenomenal, Ken was helpful, and respectful but was not pushy. Staff, including Carol, was friendly and helpful in getting us the additional information needed to answer additional questions, and did so in a timely manner. The dealership had good selection of autos,great financing, efficient and staff environment that was friendly and clearly had respect for each other and for their potential customers. As woman felt my questions and concerns given respectful consideration. We went there on recommendation of friends/colleagues who had great experiences, and we too will recommend this dealership to our friends. We're pleased with the car and the whole experience. Kudos to Toyota of Greenfield and hats off to their personnel.

Marty Kendrick

Jan 31, 2014

Marty Kendrick was great. Toyota Ford of Greenfield is smaller compared to other dealerships in the area. I gave a 5 star review because of the friendliness and cooperation that I got when making my decision to by a car. Marty was a very nice guy and he answered all the questions that I had without any problems. I had gone to many other Ford dealerships and all they tried to do was take my money and dodge questions. And I returned to Marty because of the respect that he gave me. I would definitely recommend this dealership and Marty because I had a great experience and I'm glad I bought through them.