Toyota of Plano reviews

Dave2017tundra

Nov 27, 2016

What a wonderful experience the whole team was great and ALI really help me with everything, questions, suggestions, comparing and now I have the best TRUCK this guy's the REAL DEAL THANK YOU AND GOD BLESS DAVID PAYNE

carguyjoe123

Nov 27, 2016

My experience with this team and Jose was impressive from start to finish. They were welcoming when I arrived and did what they could to make me feel comfortable. They were able to help me find exactly what I was looking for. They helped guide me into the right vehicle based on my interests and needs. The financing team was very helpful in explaining things I did not understand. Jose was a lot of fun to work with, I have already recommended him to a friend.

TexasBuyer

Nov 27, 2016

My salesman was excellent. He made the process very easy and answered all of our questions. We did not feel pressured. Once we came to an agreement, he clearly explained the rest of the process. Once we completely the finance processes, our salesman walked us through all of the details of the vehicle, answering all of our questions.The only downside to the entire thing was the finance process. There were no other customers around and he had waiting 45 minutes. The financier said maybe 20 words to us the entire time, did not smile, and did not look like he was interested in being there. When a question came up for the salesman, the financier was rude to him as well. This was the only down-side on an otherwise great process.

Lexy250

Nov 26, 2016

We bought a lexus IS 250 from this dealership and Kash made our experience really smooth. He is friendly and explain the process really well.

smsutton

Nov 26, 2016

My son is going to college and was interested in a new Car. Reviewing cars in McKinney and Frisco, he was having difficulty finding the one that would fit his budget and provide all the features he was looking for in a vehicle. We went to Toyota in Plano, there we worked with Ethan. Ethan not only found the car my son was interested but took the time to drive around the dealership lot pointing out the different colors, features, and models. He did this to ensure my son was making not only the right choice, but the best choice. It was about 6pm and my son purchased a 2017 Toyota Corolla. The car shopping experience with Ethan is one of the best and most professional. If you're interested in a car, contact him ASAP. You'll be glad you did!

luvmynewtoyota

Nov 25, 2016

I really didn't think we would agree on a price since the only one on the lot was a trim level higher than I needed but Joey and Ali made it happen. AWESOME! Great experience with the professional team that worked with us to reach an acceptable deal. Couldn't be more pleased. Eric was helpful on the financing information. Joey explained the overall features to make sure we could drive away confidently. Thanks so much!!

Rav4

Nov 25, 2016

I received a warm reception when I brought my car to the dealer for first 5000 miles checkup. The service took around 1 hours & 20 minutes. The dealer gave me a free car wash. The car wash wasn't good but it's free. Unfortunately, the plastic license plate cover was broken during wash. It was replaced for free.I like the atmosphere. I wish the dealer has better car wash.

Madelynn Collins

Nov 24, 2016

Great service. Decent wait while service being performed. Salesman were a little pushy while walking the parking lot. I will come back for future schedule maintenance.

LauraPigg

Nov 24, 2016

I had my car serviced for the 35,000 mile service and it was quick and Nick Keller explained everything that was done including replacing the battery that was on low.

Shellp33

Nov 24, 2016

Karen was straight to the point, helpful, answered all my questions and was not intimidating or demanding. I had a much better experience at Toyota of Plano than at another local dealership and I was very thankful for Karens help. I'd recommend her to others

Car

Nov 23, 2016

Very efficient team....and customer service was great!!!Judy was friendly and pleasant from the time I got to the service area to the time I left there.

MyRAV4isCool

Nov 22, 2016

Kash was excellent!! I did not have these easiest financing, and Kash was EXTREMELY patient in getting me what I needed to buy a new vehicle! We test drove a number of cars/trucks, and he did not rush me and was VERY attentive to me and what I was looking for. HIGHLY RECOMMENDED! Thx Kash!

Tory

Nov 22, 2016

Just ask for Peter to help you in search of your new car! He's the perfect salesperson, patient, understanding, not pushy (which is a huge plus for this industry). I wouldn't work with anyone else!

Sue

Nov 22, 2016

I scheduled a service appointment for routine maintenance the Monday of Thanksgiving week so the dealership was very busy. Even though I expected the car to be ready mid-afternoon, it was ready in much less time and I could get on with my vacation day. They took good care of the car as always; that's why I trust their service.

CONG NGUYEN

Nov 22, 2016

Had the best buying experience ever. I would love to come back hear again for my future cars. I am greatly appreciated the hospitality from both Kash and Ali.

edith

Nov 22, 2016

This was the most hassle free and stress free experience I ever had with car purchase. I enjoyed the before and after customer service provided by Mustafa.

James Ward

Nov 20, 2016

I have been a customer of Toyota of Plano since I purchased my 2003 Camry. I use the dealership because they have always given outstanding service. Numerous repairs at the dealer ship have always been performed quickly and without problems. My last visit I made my appoint with a Mr Kenny Rodriguez. He took all of the time required to explain the cost and how long the procedure would require. % stars to him and Toyota of Plano

RogerG

Nov 19, 2016

They sent me an email reminder so I called an made an appointment for 1:45. I got there about 1. I was out by about 1:45. I was really surprised for a dealer to get me in and out so fast for an oil change. It was a nice surprise. My service advisor said that it had slowed down after lunch. Good job guys. Carlos in service was very pleasant.

Troutbl

Nov 19, 2016

From scheduling through delivery I was very pleased and impressed with Toyota of Plano's service team! They were very accommodating and flexible in setting a schedule that worked well for me. My service advisor worked hard to get as much of the repairs as possible done under my existing warranty to minimize the cost to me! He kept me informed throughout the repair process. My car was fixed right and on-time! I am a very satisfied customer!

Hartwick

Nov 19, 2016

Brian Salm best "non-pressure" car salesmen that I've ever purchased a car from. I would highly recommend him to anyone looking to buy a quality pre-owned car.

Mary2RAV4

Nov 19, 2016

This was a very satisfying new car purchase experience. Roberto Guido was cordial and pleasant to work with and took an exceptional amount of time to both demonstrate the RAV4 and find the vehicle with the desired equipment. He is so thorough and knowledgeable about the Toyota product line, and I felt at ease the entire time. I highly recommend him for anyone making a new car purchase. He provided outstanding service and guidance.

Qiong Wu

Nov 19, 2016

I am a international customer, not really good at speaking English very well, The dealer, Erald Kuqi explained to me all detail about my vehicle patiently, he really focuses on making a good relationship with customers , not only want to sale expensive vehicle get more money. He talked to me a lot, and tried to understand my needs and figure out which car is really good choice to me in my budget. Also he will give you the best price!!! When he has a conversation with one customer, he will not answer the phone call to make sure respect each customer he is talking to. And I did not have ride to Toyota, and he just picked me up from my apt, and brought Starbucks coffee at the same time, so thoughtful. I spent too much time on talking with them and signing on paperwork, and he bought dinner for me, even he did not have dinner yet! He is truly be nice and thoughtful to each customer and each stuff! Best dealer I have never met before!

Yvonne Fernandez

Nov 18, 2016

We had a great sales rep Robert Guido that understood our needs and did his very best to exceed our expectations. The staff is friendly and professional.

Greatthanks

Nov 17, 2016

Been to other dealers Toyota of Plano I have to say best ever. Special thanks to Judy Deems manages to make everything look easy. In and out very fast addressed a small issue and will take care of it next service visit after talking with Judy. Could not be happier customer for life thank you Toyota of Plano.

r_figueroa

Nov 17, 2016

Ali is a great salesperson, good treatment to the client and looking the best deals for the customer. needs. Highly recommended Ali. Of course do business again with Ali.

Ricmtz

Nov 17, 2016

It was a nice experience to purchase a vehicle from this dealership, Mr Izzy... you made our experience so pleasant and fun! We will be back to buy another automobile from you guys without a doubt! Thank you!The Martinez's

4Runner Trail Premium

Nov 17, 2016

I am writing this review as A new car owner thanks to a great sales rep Erald and also Spike. I had researched the particular vehicle I was interested in but in reality dreaded the visit to any dealership for the purchase. I had dropped by the dealership early 8:30-9:00am only to see if they had what I was looking for. Should have known Toyota of Plano had the exact vehicle I was wanting and there to greet me was Erald ready to answer my questions and all concerns. He not only answered all my questions but was familiar with the vehicle I was interested in and was patient to go over all the amenities with me. From the beginning to the end of the transaction he was there to help me through the entire process. Between the professionalism of Erald and the courtesy of Toyota of Plano I felt at ease and will definitely do business with them again and recommend them to anyone who is searching for a new Toyota or Scion.

jeff

Nov 16, 2016

Judy Deems returned my phone call within 10 minutes which made me so happy and surprised. My last experience was about 4 months ago when I called and left message (to this service consultant) to check the status of parts order. He never called me back. When I called him again in the afternoon of the third day, he said he was out on the first day and busy on the second and third day... To make your customer happy, you just have to return phone call in a timely manner (like Davenport Co.) If you are out of office you need to change your phone greeting to say so.Again, thank Judy for her great services.

junio1111

Nov 16, 2016

Ali spent a lot of time with me helping me get the right car for my needs. All the staff were great! Got me the financing I needed. Highly recommend

Plano123

Nov 16, 2016

I bought my 2007 RAV4 Hybrid from Sean Li. We went through a few emails about my requirements and he found me the close one and his best price which I accept. We made an appointment and bought some extended warranty with some discount. We also traded in old Nissan Altima. We didn't get our wished trade in value but we are ok on warranty discount.Overall our buying experience is great and we would highly recommend Toyota of Plano! Thank you Sean!

Paul Andrew Clifton

Nov 15, 2016

Took my truck in for it's first 5000 mile service. The gentleman that checked me was very helpful and showed the way to the waiting area. Arthur, my service advisor came out later and told what they would be doing and kept me posted the whole time my truck was in the service bay. They washed the truck after they were done which was nice. Once they completed my service, Arthur explained everything they did and walked with me to the cashier. Great service department. Best I have dealt with in a very long time. My whole experience since getting my truck from Toyota of Plano has been great.

Paul Clifton

Nov 15, 2016

Took my truck in for it's first 5000 mile service. The gentleman that checked me was very helpful and showed the way to the waiting area. Arthur, my service advisor came out later and told what they would be doing and kept me posted the whole time my truck was in the service bay. They washed the truck after they were done which was nice. Once they completed my service, Arthur explained everything they did and walked with me to the cashier. Great service department. Best I have dealt with in a very long time. My whole experience since getting my truck from Toyota of Plano has been great.

det8045

Nov 14, 2016

I was impressed by the kindness and care given by Ken during a call for help and delivering my car for service. He was do helpful and took care of me as if I was family.Thank you KEN and Doug.Debbie Taub

Des7791818

Nov 14, 2016

Enjoyed my first new car buying experience all because of the Toyota staff. Everyone was very kind- not pushy- listened to my concerns and helped me get the best deals without taking advantage!

jcchrist

Nov 14, 2016

Scheduled an appointment over the phone. Dropped off my truck first thing in the morning, even though it was very busy the drop-off did not take very long. I caught a shuttle ride to work from the dealership. The driver Rick was such a great guy, very enjoyable ride to work. I was notified when the work was done over the phone. Picking up my truck at lunch time was a quick turn around. Great job overall.

S&T

Nov 14, 2016

We have been car shopping for a while and have dealt with many car salesman, the main thing that turns my husband and I off is a pushy salesman. Anwar and his assistant Previn were so understanding and not at all pushy. They did not try to play any tricks, they were honest and helpful. We could tell he honestly cares about his customers. He gave us a great deal and took care of everything for us.

Andrea Barton

Nov 14, 2016

Jose really fought for what I wanted and kept in mind my budget. I will forever be a loyal Toyota customer. Thank you so much Jose!!!

Raving Fans

Nov 14, 2016

We met Ethan during a routine service for our previously leased 2014 Toyota Camry SE about a month ago. At this time, we had indicated to our Service Advisor that we would soon be in the market for a new vehicle lease or purchase. Ethan wasted no time in introducing himself, answering our questions regarding moving forward with a new transaction, and following up to ensure that all of our needs were met within the required timing.As a direct result of Ethan's salesmanship abilities, relationship-building skills, and willingness to please, we elected to lease a new 2017 Rav4 LE from him, even though our previous lease agreement was facilitated through a competing area dealership.Finally, Ethan did not only show us the Owner's Manual, but also took the extra time to personally show us the features of the vehicle and how to successfully navigate them.Historically, we have negotiated many vehicles through Toyota, the majority of which were handled with Toyota of Plano. With top notch sales and service like what we've just experienced, why should we go elsewhere? We are satisfied and loyal repeat customers. Thank you so much for taking such great care of us!

Ali

Nov 13, 2016

Ethan Sabahi and Moe Rezaei are such a nice and helpful guys and helped us to find a great deal. I very appreciate your service!

TomL1959

Nov 13, 2016

Moe provided attentive service. He had good knowledge of the product. His follow through after the sale was excellent as well. Mark Miller had excellent knowledge of the products available for extended warranties.

STEPHEN B MACKAY

Nov 12, 2016

Peter Chou and the rest of the Toyota of Plano Personnel did a awesome job of taking care of all of my concerns and getting me the car I wanted and at the price it was affordable I would recommend them to anyone to do business with tell him thank you for a great job.

Courtney2050

Nov 12, 2016

Spike and Jose were absolutely amazing! They did everything they could to make a great experience for me and went above and beyond. I will be using them again in the future and would refer them to anyone.

Lisa056

Nov 11, 2016

Great experience here with Antonio. Very knowledgeable, very patient, very professional!! Antonio and John in finance made this the BEST experience ever!! Would recommend to anyone I know. Thanks again! Love my new Camry.Lisa

Candace Fiedler

Nov 11, 2016

Kash helped us find the perfect car in our budget with the features we wanted and we received great customer service and knowledge along the way!

Rav4lady

Nov 10, 2016

We had just moved here a week ago. I sold my car (a 2004 Sienna) and left it in Connecticut. I spent a week driving my husband to/from work so I would have a car. I never thought I would be able to walk into a dealer ship and drive out that same day with a new car. Deepak was extremely helpful and knowledgeable about the vehicle. He did a great job showing us the different levels of the Rav4 and taking a test drive. When it was time to leave, Deepak took us out to the car and went over all of the controls (lights, mirrors, and audio system).This was the most efficient and pleasurable buying experience I have ever had. I would definitely recommend buying a car from Deepak at Toyota of Plano.And, I love my new Rav4 Hybrid.

ScottMcDonald

Nov 10, 2016

If you are in the market for a vehicle, drop what you are doing and call Toyota of Plano. Brian and Anup made this transaction fast, easy, and stress-free. Brian was highly knowledgeable about the features and with his help in comparing different trims, I was able to pick the vehicle that best matched my requirements and still allowed me to stay within budget. I was impressed by Brian's approach not to color or influence my decision with his own personal preferences. I would definitely recommend Brian, his colleagues, and the dealership to anyone looking to buy a vehicle. Disclaimer: I've always received great service here. This is my third auto purchase from Toyota of Plano.

Steven R Johnson

Nov 10, 2016

Steve made our car buying experience simple and painless. Great customer service, super helpful, very knowledgeable & painless! Super experience all around! Thanks, Steve! Awesome job!

Plano Customer

Nov 10, 2016

After numerous service issues at Toyota of Plano, I was asked to meet with the service mgr today. Pam and Judy my service techs were great! The service mgr knows the service history but nothing of the personal time and energy it has cost me; no car for weeks, standing on 1-35 for 1.5 hrs by a dead car, $220 tow bill, missed appointments and activities, constantly asking friends for rides. Guess what the sales mgr did? Shook my hand and walked me to the first sales person he saw thinking I would buy a new car. Didn't say a word didn't ask me a question!!!!Shame on you Toyota of Plano.....

Steve Johnson

Nov 10, 2016

Steve made our car buying experience simple and painless. Great customer service, super helpful, very knowledgeable & painless! Super experience all around! Thanks, Steve! Awesome job!

Retired2

Nov 9, 2016

Toyota of Plano consistently gives excellent service. Every employee I have been in contact with since we first purchased the car, has been a valuable asset to Toyota of Plano! Please do not change a thing; your quality of service is outstanding!

James M Hurley

Nov 9, 2016

Yesterday, I purchased a new 2016 Toyota Highlander from your dealership and Mr. Mustafa Al-Far was my salesman. I would like to highlight the outstanding professionalism and knowledge shown by Mustafa as I went through the process of selecting the model and make of SUV.Mustafa is the best and should be recognize as such. Toyota of Plano should be proud to have him as a member of their sales team.

Cdl3393

Nov 8, 2016

Sales staff was awesome very efficient. They got my deal together and worked out in about an hour and a half. The finance team was awesome and I would highly recommend this Toyota store to anyone and everyone!

MARY1108

Nov 8, 2016

I have been a customer for over 20 years. While getting recall work done on the dash of my 9 year old Camry, the service tech noticed that I needed my brake fluid and coolant changed. All work was done as expected. I can always rely on them to make sure my car is in excellent condition.

veton1123

Nov 7, 2016

This was one of the most simple and easy sales experiences I have had. It was a quick process and Sama was awesome to work with, I would recommend her to anyone looking to buy a new car.

isaaccat

Nov 7, 2016

Came in for a warranty replacement battery of my 2014 Tundra Texas Edition. It was a big rainy day, therefore I have a rubber floor mat on the passenger side. ( it was only on the passenger side, for some reason couldn't find the driver side rubber mat ) When I got home I found out that they through away my rubber mat, on the invoice (906435) they stated that was not original Toyota product and for safety reason . Now think about this, what give you the right to through my property away without asking, at most you can taken the rubber mat out and put it in the truck bed, and this is my choose to use it or not !! Think about this, what if that was my personal diary notebook, and it is not a Toyota product, so you have the right to through that too ?? Please response to my email and with best regards. Isaac Wan.

Harry0002

Nov 7, 2016

With checking out a new vehicle in mind, I stopped by Toyota of Plano. My intentions were to simply check out their offers. Ethan approached me to see what I had in mind. He listened well to what I was saying and suggested a few vehicles. We checked them all out; and I made a decision on the RAV4. I was thoroughly impressed with Ethan's detailed information on the vehicle. His thouroughness was a deciding factor behind my purchase. What a fantastic car buying experience. No pressure sales... just info, info, info. Thanks Ethan!! We love our new vehicle. Thanks also to Toyota of Plano.Karl H.

oldboy

Nov 6, 2016

proper excellent service save time and enjoy time with Kevin. He was very knowledgeable, caring , helpful. without spend lot of time, choose a car and bring home

maureen703

Nov 6, 2016

Deepak knew I didn't like the whole process of buying a car and he made it very pleasant for me.He was very kind and treated me with respect. I appreciate everything he did.

pageturner634

Nov 6, 2016

My husband and I went to just 'Test Drvie' yesterday. He currently drives a 2001 Tacoma and he wanted to see how a new model runs. Perfectly, of course! Moe helped us find the right Tacoma for us based on our preferences and price range. Moe wasn't pushy, but certainly persuasive when he could see that this was exactly the truck my husband wanted. He worked with us to find a payment option that would fit in our price range. Obviously being a frugal guy (his truck was 16 years old!) my husband has been surprised at how quickly he went from just test driving to taking home a beautiful new (blue!) truck. We are happy with a safe and dependable truck that will last us for the next 16 years.Thank you, Moe. Our kids were just as surprised and excited as us when we drove home last night!

Albita

Nov 6, 2016

Deepak helped me and I bought a 2017 Corolla. He was great! I didn't feel pressured at all and he was very attentive. I actually enjoyed my car buying experience.

Sherry

Nov 5, 2016

Efficient. Friendly. They got my car in and out quickly. The waiting area was comfortable. The service was good. I will come back when needed

Sara Atif

Nov 5, 2016

Bought my first ever car from Toyota! Loved the experience, totally recommending to others, and the sales person was EXCEPTIONAL! Hire more people like that!!

infrequentbuyer66

Nov 5, 2016

I started my search at Toyota of Plano with Atif Ikram looking at new hybrid vehicles. Later I shifted my focus to preowned hybrid Toyotas. I brought my wife to view available preowned hybrids, again Atif Ikram provided great assistance. This visit narrowed our interests to Prius V vehicles which did not seem to be available at this dealership. Later in day, I saw a Prius V listing at Toyota of Plano on the internet and called Atif. Atif called back within the hour having located the vehicle. We are very pleased with the vehicle and support Atif provided in viewing and assisting through the purchasing process.

RogerG

Nov 5, 2016

Jayce was great! He matched discounts tire price and then some. No problems. Really didn't have to wait that long either for a Saturday.

Dooli

Nov 4, 2016

Overall, great experience.Ethan was very informative and was patient during the whole process of us taking time on choosing car. Gave us a good deal as well!

Rudnic

Nov 4, 2016

I took my 2015 Toyota Camry to 10K service, everything was fast and perfect. Especially Service Representative Charles Denham was very friendly and clear. And the job they did was very fast, keep up good job guys.

binary98

Nov 4, 2016

I was introduced to Jay lee by my friend's recommendation.I bought Camry in 2017 through Jay lee. I answered my questions sincerely and helped me to make a decision to buy a car. Thank you jay lee for helping me buy a good car.

Toyota

Nov 3, 2016

We traded in our Sequoia and leased a new Highlander. We worked with Sean O'Connor who did a terrific job for us. I had done my homework on our trade-in value. He gave us the high end of that value so we didn't have to haggle over that, which was a big relief. If you're interested in leasing a new Toyota I would strongly recommend Toyota of Plano and specifically Sean O'Connor!

Ann Lewis

Nov 3, 2016

Wonderful experience. Worked with Sean O'Connor. Knew his vehicles so he was very helpful. Traded in car and all went smoothly. Would work with him again in the future. Thanks Sean!

Abraham

Nov 3, 2016

I will tell to everyone I know how honest sales person he is and tell them how knowledgeble he is about his products.atbest he represents the company impressively!

shu

Nov 3, 2016

Toyota of Plano has great service, better than any dealers I have ever used. I would recommend Toyota of Plano for car service. I am very satisfied every time.

Simmons7

Nov 3, 2016

This is the second new Toyota in 3 yrs we have purchased at Toyota of Plano w Clyde K. (And now also w sales person Visar). Experience was pleasant, transparent (honest) and professional. No games! Great price, negation was fast, easy and painless. Recommend highly. They take the time to be sure you understand the controls. Exceeds expectations. Driving toyotas for 20 yrs and will buy from this dealership and these gentlemen again. We check out consumer reports on line before we buy for good tips. Buying was simple and did not have to use those tips. With this dealership / sales tam, we were very satisfied. Kudos guys! Thank you.

Erajbahareh Changizian

Nov 3, 2016

Again Jayce Pollan went above and beyond to take care of our vehicle toyata RAV4. He really should get bonuses and a big raise. He is doing a fantastic job as always :)

HappyHighlanderOwner

Nov 3, 2016

Toyota of Plano had the vehicle we wanted. Wade gave us the service we were looking for. Put these two together, we had great experience at Toyota of Plano.

8920sc

Nov 2, 2016

I was one of those customers a dealer would most likely just want to go away. I walked out after 6+ hours tearing up the contract due to a so called supervisor Sean would not call the manager upon my request. Tony Pan (Manager) and I had made an arrangement for me to have the car that night. The next morning, a not so pleased Tony called to find out my side, as he was privy of all details withheld by Sean. With his professional customer service experience (Tony) had me come back in and went above and beyond to please me. I did leave with my Benz that morning with much thanks to Forkan (Sales Associate) and his calm, collect and understanding my point of view. I will return in the future as long as Tony Pan is holding his present or higher position with Toyota of Plano.Merci Bo coup

FriscoBen

Nov 2, 2016

Taylor really helped make what was a stressful experience go as smoothly as possible. All the stress was on my side because I didn't go in as prepared as I should have, but Taylor just calmly solved it all and I got a great deal on my new Corolla.

Nasreen V

Nov 2, 2016

This was our second car being purchased with Kash in two months. Kash made the transaction very smooth and gave us a great price. We had done a lot of homework prior to arriving and Kash was very helpful with the numerous calls and texts I made. We were received very warmly and Kash went above and beyond to help answer all our concerns!All my future cars will be from Kash without a doubt.

Doug

Nov 1, 2016

I had not purchased a vehicle in 15 years so was apprehensive to say the least when I walked into the dealership. My current vehicle had "bit the dust" so I felt vulnerable that I would not be able to negotiate from strength if needed. In fact I rented a car fir a week expecting a long search for another vehicle. I did a bit of homework the night before on the internet and picked out a couple cars I was interested in at a couple Toyota dealerships. Toyota of Plano was the first dealership I visited since I was already in the area on that Saturday morning. Ken greeted me in the lot and was very professional. I have been in sales for years and decided to get to the point. I told him my situation and what I was looking for in a car. My wife already has a 2012 Camry so no need to test drive, Although I liked the vehicle I was interested in I told him I wanted to look at a car at a another Toyota dealership for my own peace of mind. He said fine, he understood. Again, no pressure. I went to the other Toyota dealership and received the worst experience I have had in any sales experience ever. I won't go into detail but it went bad right from the greeting. Needless to stay I didn't stay long. I headed back to Toyota of Plano and called Ken and told him I was on my way back. We met and I told him I wanted to "talk numbers". We sat down and he was very honest, straightforward and professional. I felt at ease. He made the transaction as easy and simple as possible that purchasing a vehicle can be under the circumstances. The dealership is a comfortable and professional environment. I came back to Toyota of Plano and bought the car from Ken because of the first impression I received from him and his genuine personality. I would recommend Ken and Toyota of Plano to anyone who wants to experience a comfortable and professional car buying experience at a fair price.

rux1231

Nov 1, 2016

Sean O'Connor was great to work with on my new lease! He made this the best car shopping experience I've had. I highly recommend Sean and the dealership.

Jennifer Kim

Nov 1, 2016

I purchased a 2017 Toyota Corolla from Jay Lee. He was an exceptional salesperson; he made the entire process easy and fast. I'm thoroughly satisfied with my entire experience.

jlavery

Nov 1, 2016

I purchased an 2017 Toyota Camry from Kash Zaman this weekend. He was excellent and attentive and gave us a very good deal. Well worth the effort to stop by Toyata of Plano. My third purchase within the last 3 years. Thank you.

New4Runnermom

Oct 31, 2016

After having my Sequoia for 12 years, it was time to purchase a new vehicle. The worst part of buying a new car is the process that occurs before you drive it off the lot. Perhaps this is why I waited so long. I was very pleased with the entire process of purchasing my new 4Runner. With my salesman, Sean O'Connor, there was no pressure, no haggling, no back and forth (which I personally hate). My financing was a bit complicated (due to geographical circumstances) which required several days to resolve but he was able to navigate around those obstacles and complete the process quickly. I think he did an excellent job throughout the entire process and even gave me his cell number so I could contact him with any questions. He made sure I was updated every step of the way. I would absolutely recommend Sean as well as the dealership to anyone interested in buying a new vehicle. I absolutely love my new car and look forward to driving it for years to come.

Toyota4ever

Oct 30, 2016

Had highlander serviced after 35k of routine maintenance at another dealership. Loved it! Needed new tires- service provider gave all information and was best deal.

Allison, Richard07

Oct 30, 2016

Spike Lipscome did an outstanding job in guiding us through the buying process. I will recommend him to friends and relatives. We also recommend Clyde Katzaman, his Sales Manager, for everything he did to facilitate the process.Richard and Sue Allison

K McMullin

Oct 30, 2016

We just purchased a new Camry at Toyota of Plano. Spike Libscomb was our salesperson and he did a fabulous job of helping us make the right decision with our purchase. He is very knowledge about the whole process and took a lot of time with us. I highly recommend him and this dealership!

Bubbe

Oct 30, 2016

My Toyota, due for 50,000-mile maintenance, was completed swiftly, throughly, and faster originally suggested.I can transport my grandsons with peace of mind.

Lady Kay

Oct 30, 2016

This is my second Toyota to buy from this dealer and both experiences have been great.I always had my Toyota serviced there and I plan to stay with their excellent service department.I came in for my 60,000 mile service on my 2009 Toyota and walked out with a 2017 fully loaded Toyota because of the awesome salesman ETHAN! I traded the 2009 in for the new car and I am very pleased!

Musiclife_7

Oct 29, 2016

I went in to Toyota of Plano Friday afternoon (bout 5pm). I was greeted almost instantly by Salesman Moe. He carried an infectious smile and seemed ready to work. Prior to my visit I had done my homework and had narrowed my choices to 4-5 trucks which I had the vin #s for them. Moe invited me to a beverage while He took a few minutes and located the vehicles. Within about 10 minutes he had them located and took me outside to the lot. After seeing the vehicles I had narrowed my choices to 2 vehicles. We jumped in a 4wd and took it for a spin. I was sold!Upon return Moe took my information and went to work with the sales manager. Within minutes we had an agreed down payment and they began to work payment options. Within the next 10-15 minutes I was personally greeted by the Main sales manager and the finance manager. This truly was a clean and smooth process. While I went in with the finance manager, Moe had my new truck detailed and prepped for departure.All in all I spent 2.5 hours at the dealership. (super fast compared to 5-6 other experiences at other dealerships and brands.) Moe took the time to sync my phone to the electronics and even walked me through every feature to ensure my understanding. I drove away completely satisfied with my experience and my new truck.

ljthomas2015

Oct 29, 2016

Ken Steele was the salesman that helped me and my husband buy our used Camry. We went in discouraged about our new car we got in march that was recently totaled, dreading the thought of car shopping, and still owing money on the totaled car. However, we came out excited about our new (to us) car and with a plan to pay off our totaled car. Ken was so honest and helpful while he walked us through everything and made sure that we left the dealership with no surprises. I most definitely recommend this dealership to all.

Ray

Oct 29, 2016

We went to Toyota of Plano to look at some cars. Moe did a great job to sell us the highlander. We drove off happy with a new car!!

jackeline strack

Oct 29, 2016

I just leased a Sequoia from Toyota of Plano and the process was very smooth. Kash is an excellent salesperson at this dealer. He took care of every single detail since the beginning of the transaction. I have been a customer of Toyota of Plano for about 12 years and they have always been kind.

Marisa

Oct 28, 2016

I had done my research with what car I wanted to buy. As I walked up Brian introduced himself and I told him what I was looking for. He showed me my options and we eventually got to a price that was good for me. He made it quick, painless, and stress free. John the finance guy was great as well. I'd highly recommend going to this dealership and working with Brian if you get the opportunity.

Carla Epley

Oct 28, 2016

The recall of the dashboard was replaced and looks great. It was a 10 hour job and glad I had access to a rental car!

kpoku

Oct 28, 2016

MY name is Yaw Poku and I have been a customer of Park Place Motors and Sewell Lexus for the past 10 years. Recently, I was able to find a car at a Toyota Dealership named Toyota of Plano. I called initially inquiring about a Toyota Tundra I saw on CARS.COM for a phenomenal price of 31000 with only 17,000 miles. When I called the representative whom answered was Forkan Siddique. From the moment I spoke to his courteous voice I could tell that this dealership was the one I needed to go visit. 5 months prior I bought a 2014 Tundra Limited Crewcab from another dealership that had basically screwed me on the pricing. However Forkan was able to share some valuable information with me about this transaction and gave me the best pricing for a the trade in to upgrade to a Crewmax. The transaction was smooth, I felt confident with the answers he gave me about my questions and reservations. I was so excited about my purchase that was taking place. the finance person was AMAZING also. I am relieved that I purchased my truck from them and I am now and will forever be adding TOYOTA OF PLANO to my recommendation lists to my cohort, colleagues, and family. Thank you FORKAN SADDIQUE for your assistance and service!

Jay P

Oct 28, 2016

Over the last 30 years I have purchased or leased many cars. My experiences have been varied but mostly trending towards an activity I would rather not do. However, my experience at Toyota of Plano was a pleasant surprise. Max Hassanzadeh, the sales professional who assisted me, was one of the prime reasons that the experience was so enjoyable. One of Maxs fortes is his friendly and pleasant demeanor coupled with his great knowledge of Toyota products. He responded to all my calls and emails promptly and was upfront on every aspect of leasing a car. From my first interaction with him, I knew I was dealing with a consummate professional who loved what he did. He went the extra mile to ensure I will be a lifelong customer rather than a transactional one. The rest of the team at the dealership also deserves praise. The finance manager,Mark Miller, explained every document in detail and patiently answered all my questions. Thanks Toyota of Plano team! I recommend this dealership and Max in particular to anyone who wants a pleasant car buying experience.

piquet

Oct 28, 2016

This was my second time with Derrick J. He was professional, cordial, and accurate. He explained to me what was to be done, gave me an estimate of money and time; and they were both within 10%. Derrick called me when the car was ready, and kept to te time constraint that I had. A very pleasant experience overall. I will surely use Toyota of Plano, and ask fr Derrick's help again.

Ruxandra

Oct 28, 2016

Sean O'Connor was great to work with! He made this my best car shopping experience. I highly recommend Sean and the dealership.

yang

Oct 27, 2016

I purchased two cars in a row from Jay.I really appreciate his quick process and detailed explanation and a great offer with an excellent insight.

Ermal

Oct 27, 2016

We went at Toyota of Plano to trade our Toyota Corolla with another one.Moe helped us find the car that we wanted.He was patient friendly ,not pushy.Drove us around and we bought a new Toyota RAV 4 LE 2017.Was an excellent experience.

Artight0308

Oct 27, 2016

Ali Bahadori and his team at Toyota of Plano did an exceptional job, working with me in purchasing and delivering my new truck. I appreciate all there hard work and look forward to working with them in the future.

Happy Customer- Bonnie

Oct 27, 2016

Taylor Armstrong is such a great salesman. He listened to what I wanted in a car and answered all my questions. I bought a 2017 Toyota Prius Four and I love it. He took the time to let me test drive the car and showed me all the features on it. He even told me to write down any questions I have and he would be glad to answer them when I come pick up my plates or even call any time. I thought that was so caring on his part. Thank you Taylor.

AlsFierro

Oct 27, 2016

A couple of years ago I bought a Toyota Tundra from Kash. He did an excellent job then and this week I specifically asked for him to sell or lease us a RAV4. My wife drove a RAV4 and then he took us to the inventory on hand so that we could select model that met our needs. He gave us all the details for purchasing or leasing the vehicle. I had never leased a vehicle before but he patiently explained all the details about leasing. We decided to lease the car. After completing all the paperwork, Kash demonstrated how to use all the car features. We are very happy dealing with Kash at Toyota of Plano.

Larry OSU1974

Oct 27, 2016

Before I get into my experience with Toyota of Planos sales professional let me confess my bias. Through purchasing automobiles over the last fifty years and dealing with car salesman, I have developed a pretty negative attitude towards them. The list of things I would rather do than deal with a car salesman is pretty much endless and it includes things like having oral surgery. So that expresses my state-of-mind or bias when I pulled up in Toyota of Planos parking lot for the meeting.My wife and I had really only stopped by to test drive of their Highlanders but it became clear within a minute that this was going to be much different than I had expected. This well dressed and pleasant young fellow met us before we entered. He introduced himself and asked how he could help. And he did. As a matter of fact, he was so helpful I was shocked. He listened very well and guided us down the paths we were interested in and nothing else. He was well spoken and knowledgeable about his products. He understood what we were not interested in pursuing and he didnt even try to go down those roads. I walked in the door at 9:00 AM and drove out at 4:15 PM. We took a break for lunch but other than that, he spent the entire time assisting us.We had decided upon the model, features, and options we wanted in a new car before we met him. He found the vehicle and trim that perfectly matched our specification. Then a curve ball. My wife decided she really would rather have a different color. No problem for Kash. He searched in their huge inventory until he found not only another match in the desired color combination but an upgrade to the Limited (top of the line) car with a pot-full of desirable features we didnt even know we wanted. And he found it for the same price. How can you beat that? Easy choice for us. We purchased the car and Kash spent more than an hour with me going through the Entune Premium Audio and multimedia system.Ill just say this. My experience with Kash Zaman could not possibly have been any better. Forget that I purchased the car I wanted, it was just a pleasure to find someone who was so genuinely honest, capable, friendly, a patient. Thats a pretty good specification according to me. He shattered my bias.Since purchasing the car, Kash has called several times just to see if he could help us in any way; never pushy, just wants to continue helping. Exceptional.I will recommend him to any friend I know who might be looking for a car and a good experience finding one. I would give a hearty recommendation of Kash Zaman to you as well.

precy

Oct 27, 2016

kash is very helpful and help me to choose what kind of vehicle I want very professional he explane to me all the information that I need very good service and I'm willing to come back tosee him again and send my family member to buy a car to hes place,very satisfied..

Debby

Oct 26, 2016

Wade worked to find me the car that I wanted and to show me all of the features. Erick was relentless in pursuing the financial terms I wanted, to close the deal. Then they introduced me to Mark, who also did a great job, at helping me understand what was important in my lease and transferring my extended warranty from my old Camry to my new one.

Ann

Oct 26, 2016

We went to shop for our next vehicle but we went home with a 2017 RAV 4 XLE, wonderful experience!! Joey Stovall was great, not pushy and aggressive, just right!

AlanA

Oct 26, 2016

If only he's got a cape on - he'll be Super Salesman. Joey'a very knowledgeable, patient and easy to work with. We went there just to shop and compare models. We didn't feel pressured into purchasing a vehicle. But because of Joey's super cool attitude and kindness we ended up with a 2017. RAV 4. Thanks Joey!

David R

Oct 25, 2016

I did months of research on the Tacoma Sport before I bought, yet I was very impressed and humbled with Taylor's product knowledge. He went on to show me in detail all of the new technology in my new 4x4 as well as the new features and upgrades vs my old 07 Tacoma. If I were in the new car business, I would want about 10 "Taylor"s to work for me, I believe that with the product that Toyota sells these days, and a few Taylors demonstrating their high value, that I would be a huge success. In a nutshell, Taylor did his job extremely well.Unfortunately Taylor works for a dealership for which I have an incredibly low opinion. I've owned 5 Toyotas now, and have had more trouble purchasing this 1 truck than purchasing the other 4 combined. I made what is considered a decent purchase on my Tacoma, but I foolishly passed up a really good deal on another Tacoma based on the words of TOYOTA OF PLANO salesmen. Lots of mistakes were made, mostly by the salesmen, and I wound up paying for their mistakes. One person makes me an offer, I seal the deal with a 1000 deposit, a second salesman follows up because the 1st salesman leaves and tells me he will honor the deal One month later the sales manager tells me it cannot be done. At the end of the day, this dealership would not hold itself accountable for the things a dealership representative says Meanwhile, my original deal at the other dealership was lost. IMHO, no one acted illegally, but I feel that they acted unethically. In retrospect, I should have bought the same vehicle elsewhere. I will be submitting complaints to the BBB and Plano chamber of commerce and anyone else who will listen.

ByronC

Oct 25, 2016

The service work was professionally done within the time promised. Very good to have a comfortable wait area where I could catch up on some lap top work.

ruthdaniel

Oct 25, 2016

Anwar is an exceptional person, we came in looking for a car and he so seamlessly provided us with exactly what we were looking for, We appreciate all his efforts and would recommend him to our family and friends as well

Mhhk

Oct 25, 2016

I just go to Plano Toyota to see what they have but they were really friendly and they gaved me very nice offer that was irrissitable.The guy done a good job for me , thank you Mo

cl30

Oct 25, 2016

I used my USAA buying service, this allowed me to pick the truck out and have a certified price certificate on hand. Turns out my price was for a 2016 so, when the 2017 price was higher our sales guy Sean O'Connor understood our frustration and got us to the price we wanted.The truck I purchased was still in the shipping process so every two days, Sean called me with updates on the trucks arrival.Both during the purchase and delivery days, we were slammed with kids activities so we didn't have a lot of time for the dealership. They were great and made the process VERY quick.I Highly recommend Sean O'Connor.

Santosh George

Oct 24, 2016

Anwar, thank you for taking care of us and treating us like a family, specially providing a car in our tight budget and meeting our expectation !

nrafiqui

Oct 24, 2016

Max Hassanzadeh was a very caring, calm, and excellent. I would recommend him for your next car purchase. I did not experience any stress, difficulties, or contradictions when negotiating. I am a very hard person to please, and Max was able to please me and even my family members. I also never write reviews, but this review was worth my time. Because of him, I love my new car!

Txaggie

Oct 24, 2016

Moe was great to work with on the purchase of our new Highlander! He helped make the purchase quick and easy. I would highly recommend Toyota of Plano and Moe!

umeshmorsu

Oct 23, 2016

I had my 70K+ service for my toyota matrix at this dealership. Overall service agent was knowledgable and explained all the key areas to be addressed and what can be done in future. Though it took little longer than expected, good reception and kept me on same page

brooke81914

Oct 23, 2016

I had a great experience buying a certified pre-owned Toyota Rav4 at Toyota Plano! I met Tony Pan- the general sales manager, Stephen Putman- salesman, Ken Johnson- used car sales manager, and Sam Karr- finance manager. They were all wonderful to work with. Stephen went with me on my test drive and was great at explaining all the features of the car to me. He answered all my questions informatively and didn't pressure me or rush me at all. He seemed very experienced and knowledgeable. Ken Johnson kept me updated every step of the way while I was waiting to meet with the finance manager. He was on top of everything going on in the dealership. Lastly, I worked with Sam Karr to work out the financing for the car. He made a detailed and complicated process seem very seamless and easy. He had everything ready to go whenever I walked in, and I just had to review and sign everything. He filed my vehicle registration for me right there and explained my warranty, payment, and all other important information. I would highly recommend this dealership if you're looking for a reliable car and an easy purchase experience.

Brooke P

Oct 23, 2016

I had a great experience buying a certified pre-owned Toyota Rav4 at Toyota Plano! I met Tony Pan- the general sales manager, Stephen Putman- salesman, Ken Johnson- used car sales manager, and Sam Karr- finance manager. They were all wonderful to work with. Stephen went with me on my test drive and was great at explaining all the features of the car to me. He answered all my questions informatively and didn't pressure me or rush me at all. He seemed very experienced and knowledgeable. Ken Johnson kept me updated every step of the way while I was waiting to meet with the finance manager. He was on top of everything going on in the dealership. Lastly, I worked with Sam Karr to work out the financing for the car. He made a detailed and complicated process seem very seamless and easy. He had everything ready to go whenever I walked in, and I just had to review and sign everything. He filed my vehicle registration for me right there and explained my warranty, payment, and all other important information. I would highly recommend this dealership if you're looking for a reliable car and an easy purchase experience.

AddieN2010

Oct 22, 2016

I was in and out in an hour. Quick and painless. I have 2 toddlers so I would like the kids area to be cleaner. (A new rug and toys.) What is on there is very dirty. Also, 2 toddler chairs instead of just one. My kids are always fighting over the one chair.

Ramon

Oct 21, 2016

Brian had the car ready for the test drive, had answers to all my questions, knew the car's features from seats to engine. Worked out a better deal than my bank, explained the pricing on the car and he made the deal hassle free. Thanks

MNikbakht

Oct 21, 2016

Mr. Moe Rezaei and Mr. Erick Farahani exceed our exceptions in the car buying experience. Extremely knowledgeable and very professional. Once again, phenomenal service all around from these two gentlemen. Mr. Kal Mian was also helpful and understanding to our needs during this process. We love the vehicle! Very clean and welcoming atmosphere and will definitely recommend this dealership.

Glenda

Oct 20, 2016

I had no intent of making a purchase. However, Dita provided such exceptional service and worked so hard to get me a good deal, I couldn't resist.

Satisfied Toyota Customer

Oct 20, 2016

Outstanding customer service and comfortable waiting area with complimentary coffee, soft drinks and delicious cookies. Service coordinator provided professional and courteous attention to my service needs. I felt welcomed and a part of the Toyota family. Of particular note, I was most impressed with Toyota employees opening doors for me and greeting me with a smile.

nolagirl

Oct 20, 2016

Two hours for an oil change with an appointment was a bit much. But I was able to get more information to order a part I needed.

Vin wojcik

Oct 20, 2016

Cash Zaman was great. He was very easy to work with and was always available to answer any of my questions with my purchase. Cash was the most courteous and professional car salesman I have ever worked with, he shows a general concern for the well being of the customer that goes above and beyond.

Natalie Chapman

Oct 20, 2016

I had such an amazing experience! Antonio walked me through all the ins and outs of buying my first car and was so patient and kind. He always treated me with 5-star service and was able to answer any questions that I had throughout the process. I'm so happy with my decision of buying a car with Toyota!

Hikaru

Oct 19, 2016

The best dealers. I've contacted several car dealers since it was my first car. Among all, the dealers Atif and Visar from Toyota of Plano took care of me the best. Not only they explained me everything in details, but they also helped me finding multiple options which best fit me. I sent Atif e-mails during late night, but he replied me back within a few minutes. They were very responsible for me, which led me to purchase my first car successfully. Again, I really appreciate for all the efforts Atif and Visar made for me. I definitely visit here again if I happen to buy another for in the future. Keep it up. I have no doubt in saying that I have another home now which is Toyota of Plano.

Khaled Ali

Oct 19, 2016

I leased a Toyota Land Cruiser from Toyota of Plano, dealt with sales person Kash Zaman, he was very helpful in explaining things about different cars, he let me test drive 3 types of cars that I liked, he made my decision easy and helped me throughout the leasing process.

nataliechapman

Oct 19, 2016

I had such an amazing experience! Antonio walked me through all the ins and outs of buying my first car and was so patient and kind. He always treated me with 5-star service and was able to answer any questions that I had throughout the process. I'm so happy with my decision of buying a car with Toyota!

Congtang

Oct 18, 2016

I recent purchased a new 2016 XLE Rav4 from Toyota of Plano Dealership. This is a second time i'd come back to this location to get a new car which replace the 2002 RAV4 L version for my wife.I would highly recommend this dealership; and the most important is Jay Lee who I was met. He makes me feel reliable and friendly. Thank you for this wonderful experience.

Barbara L

Oct 18, 2016

These guys went above and beyond to find warranty information for me that my own dealer did not represent correctly to me. Thank you Ken M.

Butch123

Oct 18, 2016

Toyota of Plano has an excellent and knowledgeable staff from sales to service with the highest rating possible. My sales representative was the best I ever experienced. My service experience has been so remarkable beyond words. I will always buy a Toyota.

cnfrlp2849

Oct 17, 2016

I want to state my appreciation to Sal Rodriquez for helping me tremendously with the purchase of a 2013 Lexus CT 200h today. Sal is a true professional and it was a pleasure working with him. He was patient and thorough and answered all questions that I had.

HAMEHTA

Oct 16, 2016

I had a wonderful car buying experience with Kash Zaman 2 weeks ago. He was very courteous, knowledgeable, helpful and friendly. He as well as Deepak, were able to answer the tons of questions I had about Costco purchase program, as well as Hybrid cars. My wife and I walked into the dealership later part of the day, yet I did not felt that I was rushed to purchase or through the purchasing process. If I am not mistaken, we were there past midnight and still they were taking our requests to take pictures with our new car (even at that late). Thanks.

YourChoice

Oct 16, 2016

This is a review for Jay Lee.He's been excellent in all aspects,My wife and I are completely satisfied.Thank you very much.

TJAAMOM

Oct 16, 2016

My service advisor Judy was very professional and courteous. My vehicle was delivered back to me before the timeframe in which I was quoted. Getting my car serviced was far less painful than in the past. I would recommend this dealership and service department!

Procurement Professional

Oct 15, 2016

I actually enjoyed the car buying experience. I know, hard to believe but they made it enjoyable. Wayne worked with me for a few days before getting to the dealership and was ready when I arrived. I've been a procurement professional for almost 20 years and have dealt with all kinds of people and businesses. The people at Toyota of Plano (preowned cars) want you to be completely informed and make the best decision possible for YOU. They worked with me on price, trade-in and financing. The entire experience took about 3 1/2 hours (could have been done in half that time but I like to take my time) and their demeanor never changed. I always felt like they were trying to help me find the perfect car. Even the finance experience was good. I laughed and cracked a few jokes with Sam. All around good people. No "sales pressure" at all just the feeling they wanted this to be the best experience I could have buying a car. I'll definitely check with them first, next time I buy a car.

msruiz

Oct 14, 2016

Sama Hawileh was the internet dealer we began our search with. We contacted 4-5 other dealers online and Sama was the only one that survived my questions in a timely manner! When we went in for the test drive, Joey Stovall. took over our experience and was very knowledgeable. He did a great job working with us and made sure he communicated in a timely manner as well. By far, he and Sama created the best possible car buying experience. Thank you both!Marie Ruiz

Eagle

Oct 14, 2016

After many years of buying Fords, I bought my first Toyota from Toyota of Plano in 2011. Because of the quality of service, both before, and more importantly, after the sale, I returned to them for two additional new car purchases. Everyone at this dealership that has assisted me has been friendly, sincere, and didn't come across as high-pressure. They go above and beyond to ensure that my questions were answered and they follow up with what they say they'll do.

Happy Customer

Oct 14, 2016

Sal Rodriquez really took great care of me. Picked me up at the airport on time and got me through the process quickly so I could get back on the road home. Thanks.

Anna

Oct 14, 2016

Always had great experiences with this dealership-- whether it's for service or for a purchase. Everyone is friendly, professional, and welcoming the minute you walk in the door. Just bought two cars from Ali Bahadori. He made it so easy, so effortless, and he was such a pleasure to work with. He made sure we got the best deal possible and was never pushy, aggressive, or rude. He went above and beyond for us and we certainly felt and appreciated his sincerity through and through. When another opportunity to purchase arises, I'll definitely be swinging by Toyota of Plano. Go ask for Ali Bahadori for the best service possible! Highly recommended! 5/5

Aznboi8

Oct 13, 2016

My experience with gentleman was perfect as can be. Why you ask? Well, he knew what he was getting into with my family and it really seem that there wasn't any hassle with the pricing for this car. I would like to say is that this gentleman was the right person to sale this car, and would I buy another car from him again hell yeah I would without any doubts.

Tk777

Oct 13, 2016

Don't typical do reviews, but they did a great job. Got an oil change. Said it could take an hour - I was out within 45 min. Fair prices, but check for coupons if you get emails from them - then the prices are great and better than anywhere else I've been. They get busy, so you have to make an appointment.

Nikonkid

Oct 12, 2016

Toyota of Plano did an excellent job with my vehicle today. After the 10,000 mile service, the car was washed and delivered to me within the promised time. You can't beat that kind of service!

Nikonkid

Oct 12, 2016

I got an great deal on my 2015 Toyota Highlander from Kevin Vo. On my 10,000 mile service appointment with Arthur Jacobus at Toyota of Plano, I received great treatment from him and the entire service team. My vehicle was serviced, washed, and returned within the promised time. You can't ask for better service anywhere!

zedd2112

Oct 11, 2016

I have a 2002 Tacoma that I bought brand new from another dealership 15 years ago. I have always kept the service on my truck. When I moved to Plano 10 years ago I began using Toyota of Plano for my service needs as my previous dealership was too far of a drive. After noticing a small problem with my truck, I arranged an online appointment which makes getting service on my vehicle very easy! I was able to drop off my truck at a convenient time and carry on with my activities for the day. Pam Jones called me later to explain what was happening with my truck and what the recommendations were to solve my problem. The explained everything very thoroughly and made sure that I knew exactly what had happened to cause my problem. As always i was made to feel as a valued customer at Toyota of Plano. Pam made my experience very convenient and gave me peace of mind about the dependability of my truck!

PEN_GI

Oct 11, 2016

Recomiendo a Roberto si quieres adquirir tu proximo vehiculo! Explica todo claramente y te ayuda a elegir la mejor opcion segun tus necesidades ! Siempre atento de que todo este de laMejor manera para elCliente!

veedo101

Oct 11, 2016

From the 1st website and phone communication, Brian was great! BRIAN answered every question, took away from any issues I had. He kept it honest. He warned me no promises, yet he was able to make me comfortable with price and affordability. Very easy to understand my 1st buy. I can't forget about Tony, he also answered all my questions. They even made contact with me after my purchase. Great team at TOYOTA PLANO. THANKS FAMILY.

JMoore

Oct 11, 2016

Joey Stovall was very responsive to my needs and requests. He took time to provide through answers to my questions and I didn't feel rushed into making a decision.I have purchased 13 new vehicles in the past and have never been able to close a deal to my satisfaction in one afternoon, it has always take two days of negotiation. Good Job Joey!I will recommend Joey and Toyota of Plano to my friends and family who are interested in a vehicle purchase or lease.John

dmack

Oct 11, 2016

The absolute best part of our experience was Sama Hawileh. She was so personable and very knowledgeable about the vehicles. She was a wiz at setting up my phone to sync with my car and I had to do nothing! I can't speak to sales end as my husband handled that but I'm not sure if the process was as smooth as he would have liked.We originally brought my old Prius in for service and the service department was awesome.

BATiller

Oct 11, 2016

If you want a truly exceptional sales associate at Toyota of Plano, please ask for Mr. Thomas Spike Lipscomb. I have now bought my third Toyota and a Ford Explorer from him. He has gone above and beyond exceeding my expectations every time. I met Spike back in 2010 when I bought my new 2011 Toyota Tundra SR5 Crewmax. I absolutely loved my truck but, my family of myself and my two children became a extended family in 2014. I met with Spike again in 2014 to trade in my Tundra and purchased a used 2013 Ford Explorer. As with the first time, he made sure not to exceed my monthly budget and brought a generous offer for my trade in of the Tundra. Recently, I purchased a 2016 Toyota Rav4 from him and received a excellent price for my Explorer which in return gave me a excellent monthly payment that didn't exceed my budget. A week after my purchase of the Rav4, my son and I began looking for him his first car. We found a 2012 Toyota Corolla S at Toyota of Plano. I contacted Spike about 2:30 in the afternoon, he promptly located the vehicle for me and told me it would be ready when I got there to come take it for a test drive. My son and I both took it for a test drive followed by my boyfriend who also took it for a test drive. Spike was very patient with all of us with no pressure to buy after we had spent a few hours reviewing the car to see if it was a match for my son. Later that evening, we closed the deal and my son went home with his first car which is nicely equipped and still has the showroom shine. He is very pleased with his 2012 Corolla. My daughter will be looking for her first Toyota in the near future. She hopes to get a Rav4. Also, my boyfriend is looking for a Tundra. I am very pleased with the many years that Spike has always went above, beyond and far exceeded my expectations. I look forward to the future deals my family and I will make with Spike and Toyota of Plano. Thank you Spike and Toyota of Plano y'all truly know what providing excellent customer service means.

Zedd2112

Oct 11, 2016

I have a 2002 Tacoma that I bought brand new from another dealership 15 years ago. I have always kept the service on my truck. When I moved to Plano 10 years ago I began using Toyota of Plano for my service needs as my previous dealership was too far of a drive. After noticing a small problem with my truck, I arranged an online appointment which makes getting service on my vehicle very easy! I was able to drop off my truck at a convenient time and carry on with my activities for the day. Pam Jones called me later to explain what was happening with my truck and what the recommendations were to solve my problem. The explained everything very thoroughly and made sure that I knew exactly what had happened to cause my problem. As always i was made to feel as a valued customer at Toyota of Plano. Pam made my experience very convenient and gave me peace of mind about the dependability of my truck!

JMoore

Oct 11, 2016

Joey Stovall was very responsive to my needs and requests. He took time to provide through answers to my questions and I didn't feel rushed into making a decision.I have purchased 13 new vehicles in the past and have never been able to close a deal to my satisfaction in one afternoon, it has always taken two days of negotiation. Good Job Joey!I will recommend Joey and Toyota of Plano to my friends and family who are interested in a vehicle purchase or lease.

Justin 5 O

Oct 10, 2016

Wayne Brandon was my sales person and he was very honest, friendly and professional. He was very helpful in finding a vehicle that met my needs and budget restraints. Sam Kaar was who I closed with and he was also very professional and friendly. Together, Wayne and Sam made this the smoothest car buying experience that I've ever had. I will not hesitate to use Texas Toyota of Plano for future purchases and will be happy to refer friends and family.

Sharad

Oct 9, 2016

The sales person was honest, helpful, friendly. You did great job Forkan Siddique.I'll recommend to everyone who are looking for used or resale cars.

Rneu349

Oct 9, 2016

The service rep was efficient, the work was done in less time than estimate, car was washed and waiting, and checkout was quick. Also, our purchase experience in 2015 was outstandung.

Roadking5977

Oct 7, 2016

Best experience I have ever had buying a automobile. Sal was very professional and a good honest man to work with. I made my decision to buy my Tundra from Toyota of Plano, because of the honesty and integrity of this man. Had other trucks to look at elsewhere, but was very happy with the one I got from this dealershipThanks again Sal

Ilfhan

Oct 7, 2016

Easy to setup an appointment convenient to me. I was 10 mins late but it wasn't a problem at all. In and out quicker than I was told. A big thank you for such great service.

Han Jang

Oct 6, 2016

I visited many places but couldn't find right deals. So i googled it ......and googled it... and found Mr. Lee I read all of his positive reviews and good customer services, so i gave him a call and told him what i was looking for. When we arrived he politely welcomed us and took us immediately to the vehicle that we were interested in. He gave us great presentation of vehicle explained all of the features of the car. After the test drive he gave us best offers and price that beats other dealers. we signed all the paper work and now i'm driving beautiful 2017 Toyota Rav4. I really appreciate all of his positive reviews from his customers. Now i am one of his customer and writing positive review with smile on my face ^^.Thank You Mr. Lee

Stacey

Oct 6, 2016

My husband and I just moved to Dallas from Chicago and needed a second car. We shopped at a couple place, both online and in person, looked at different makes and models, even test drove at another dealership. None of them provide the level of service, expertise and professionalism Jay Lee at Toyota Plano did. We got there at 7pm on a weekday, and was immediately greeted by Jay. We were looking at a hybrid version of the model we were considering and Jay explained to us how to evaluate the cost benefits of a hybrid. I was amazed by his candidness vs just trying to close a deal quickly. He stayed late, let us test drive multiple trims of cars, and yet never rushed us to buy. When we eventually did, he was the lone who pointed out a miniature scrape on the back bumper (which no one would have noticed) and of course promptly scheduled us to have it repaired. Just an honest sales professional that you unfortunately don't see often in the industry. Highly recommend this dealership and Jay Lee in particular!

Omar

Oct 5, 2016

I came into this dealership looking to buy a new Toyota Camry & toyota van for my family! I got greeted by Kash Zaman, he came at me very aggressively & with a bad attitude. I felt like he was having a bad day so i requested a different person to help me out but no one was available. He was really impolite with alot of negative attitude. He had no knowledge of any cars in the dealership. He told me, "I just want to sell a car, if your not going to buy anything dont waste my time & leave." I came to the dealership with my family & he insulted me in front of everyone! I was very disrespected & I will get in contact with the management & corporate to report this! Just heads up if anyone wants to buy a car from this dealership I would NOT recommend getting it from Kash Zaman. He doesn't care about the customers needs all he wants to do his sell so he can get a profit! He is very disrespectful & I am very disappointed in this service! Was not expecting this at all!

B.Tiller

Oct 5, 2016

Toyota of Plano provides excellent customer service! Thomas "Spike" Lipscomb, Atif Ikram, and Visar Visoka went above and beyond meeting my expectations from start to finish. They were prompt about answering my questions and addressing any concerns that I had. Also, I got a fair price on my trade in and they made sure I got into the Rav4 I wanted without exceeding my monthly budget. There were no surprises in the finance department everything was exactly what the 3 salesmen and I had discussed previously. Before, I left they set up Bluetooth and installed the scout navigation for me. After my purchase, all 3 and Tony Pan have been great to follow up with me about the Rav4 and if I have any questions or need anything they're only a phone call away. I have certainly found my new home with Toyota of Plano and look forward to doing future business with them. Thank you Toyota of Plano!

B Morrison

Oct 5, 2016

So, I dropped off my car at 8:55 in the morning and had to run to a meeting. It was my second time there, and they said they wouldn't take my car because I didn't make an appointment.... No exceptions... I left my car there all day because I was in my meeting all day, and secretly hoped that they would work my car in, since I was a potential brand new customer. No such luck. Obviously they seem too busy to need my business, and honestly, I am NOT under warranty anyway, so I don't see the point of going back there. Thanks for going the extra mile to earn a new customer Toyota of Plano.

HAN JANG

Oct 5, 2016

I visited many places but couldn't find right deals. So i googled it ......and googled it... and found Mr. Lee I read all of his positive reviews and good customer services, so i gave him a call and told him what i was looking for. When we arrived he politely welcomed us and took us immediately to the vehicle that we were interested in. He gave us great presentation of vehicle explained all of the features of the car. After the test drive he gave us best offers and price that beats other dealers. we signed all the paper work and now i'm driving beautiful 2017 Toyota Rav4. I really appreciate all of his positive reviews from his customers. Now i am one of his customer and writing positive review with smile on my face ^^.Thank You Mr. Lee

Stacey

Oct 5, 2016

My husband and I just moved to Dallas from Chicago and needed a second car. We shopped at a couple place, both online and in person, looked at different makes and models, even test drove at another dealership. None of them provide the level of service, expertise and professionalism Jay Lee at Toyota Plano did. We got there at 7pm on a weekday, and was immediately greeted by Jay. We were looking at a hybrid version of the model we were considering and Jay explained to us how to evaluate the cost benefits of a hybrid. I was amazed by his candidness vs just trying to close a deal quickly. He stayed late, let us test drive multiple trims of cars, and yet never rushed us to buy. When we eventually did, he was the one who pointed out a miniature scrape on the back bumper (which no one would have noticed) and of course promptly scheduled us to have it repaired. Just an honest sales professional that you unfortunately don't see often in the industry. Highly recommend this dealership and Jay Lee in particular!

BTiller

Oct 5, 2016

Toyota of Plano provides excellent customer service! Thomas "Spike" Lipscomb, Atif Ikram, and Visar Visoka went above and beyond meeting my expectations from start to finish. They were prompt about answering my questions and addressing any concerns that I had. Also, I got a fair price on my trade in and they made sure I got into the Rav4 I wanted without exceeding my monthly budget. There were no surprises in the finance department everything was exactly what the 3 salesmen and I had discussed previously. Before, I left they set up Bluetooth and installed the scout navigation for me. After my purchase, all 3 and Tony Pan have been great to follow up with me about the Rav4 and if I have any questions or need anything they're only a phone call away. I have certainly found my new home with Toyota of Plano and look forward to doing future business with them. Thank you Toyota of Plano!

ljh

Oct 4, 2016

I had a great experience at Toyota of Plano. Mustafa Al-Far was kind, considerate and sold me the the car I wanted in short order. It was a fun day and I am thankful that I went there first and know that I left there happy!

ljh

Oct 4, 2016

I had a great experience at Toyota of Plano. Mustafa Al-Far was kind, considerate and sold me the the car I wanted in short order. It was a fun day and I am thankful that I went there first and know that I left there happy!

Tstro1985

Oct 2, 2016

Toyota of plano was reasonable and easy to deal with. The whole process of buying a truck took less that 2 hours. I highly recommend them.

Satisfied Customer

Oct 2, 2016

We met with Jacoub after finding the truck we wanted online. He made the purchasing process easy and I felt at ease with him. I would definitely recommend him as a sales person,

yang

Oct 2, 2016

It was my first time to buy a new car, so I had no idea about it. Jay kindly explained everything to me and offered me a good deal which was later proven by my friends who recently purchased the same model. We urgently had to purchase it on Saturday and it took only ~1 hour to drive my new Camry SE out of the dealer shop, thanks to his quick process and arrangement (the finance guy was also very efficient.) I really appreciate his hard work on my new car!

JohnS.

Oct 1, 2016

Sunny was very good to work with in buying a car.The service process was fast and painless. I would definitely bring my car back for oil changes.

Harry's car

Oct 1, 2016

Service as timely and very pleasing. Service adviser was prompt and helpful service area was clean .Taillight was replaced under warranty. Tires rotated the proper way

Patrick27

Oct 1, 2016

I had been searching for a good used Toyota pickup truck for about a month, and this search ended at the Toyota of Plano. The selection of used Toyota vehicles is unparalleled, and the salesmen that I had the pleasure of interacting with were both astute and personable. There is no comparison to other dealerships (Vandergriff, Cooley, carmax, to name a few I visited) when looking at the experience level of the employees and efficiency the transaction.

kofc26

Oct 1, 2016

After adding air to the four tires on the car, the tire pressure warning light still didn't go out. I decided to take the car to Toyota Service for assistance. After doing a thorough check of all five tires, they determined that the problem was low pressure in the spare tire. I was not aware that the spare had a sensor. The Toyota Service personnel did a thorough check of all tires, corrected my problem, and had me back on the road in a timely manner. And they even washed my car. Well done!

Colleen D. Murray

Sep 30, 2016

While this particular dealership is the most run-down and tired Toyota dealership I have ever been in, I know that is going to change soon. The service is always fine, but I really loathe the waiting area.

Ruth B.

Sep 30, 2016

Arthur Jacobus was my service representative and he was very helpful and caring. There was a problem with my car that was going to take awhile, so he helped me with a rental. Gave me a great price on the parts and service. I will ask for him on my next visit. From service, rental car and checkout, it was the best experience I've had with this dealership.

Farah

Sep 30, 2016

I had a wonderful car buying experience with Kash Zaman yesterday. He was very courteous and friendly and extremely helpful in answering the tons of questions I had. He was very good about returning all my phone calls as well. He was knowledgeable about the car and made us very comfortable for the 5hrs we were there. We walked out with a 2017 RAV4 and are content with our purchase.

Jimmie Lee

Sep 30, 2016

My husband and I just purchased a new Highlander from Sama at Toyota of Plano. Sama made the experience a total pleasure. She was knowledgable, professional and made the process as painless as possible. We would highly recommend you ask for Sama and Francisco the next time you are in the market for a new or used Toyota. NJimmie and Beverly LeeMcKinney, Texas

mbyndon

Sep 29, 2016

I have driven Toyota's for over 20 years and have been visiting your dealership since 2006. The service is always top notch, friendly staff and my issues are resolved the first time. I drive past several dealerships because I know I will be treated like family at yours. I am proud to drive a Toyota and to be one of your customers.

Omar Mtz

Sep 29, 2016

Exelente service friendly people. I'm very pleased with how they made the prosses of buying a car so much easier and fast I highly recommend it

undatcer

Sep 28, 2016

They did the right thing by me! I could not tell how my wheel studs got screwed up and they had every right to say it was someone else and not them. They took care of it anyway, because they said they could not prove it was not them! VERY few places are this honest and this good. I will always bring my Toyota's to Toyota of Plano!

N Phillips

Sep 28, 2016

PSA EVEN IF YOU ARE PAYING WITH A BANK/CASHIERS CHECK, TOYOTA OF PLANO WILL NOT SELL YOU A CAR UNLESS YOU LET THEM RUN YOUR CREDIT (POSSIBLY LOWERING YOUR CREDIT SCORE) COMPANY POLICY PER SALES MANAGER (SHANE?)First of all, my sales rep, Forkan Siddique, was excellent. He helped me over the course of a few days and handled everything professionally. Decided on a vehicle, got a check from my bank, and presented it to Forkan. They needed a copy of my drivers' license and insurance which I provided. They needed more info so I had to fill out a form.Turns out the form was a Toyota branded Credit Application. I filled out my name, address, and phone number. They wanted me to provide SSN and sign the app. I declined to provide my SSN and sign the Toyota Credit application.Management came over said everything was all set but I needed to sign the credit app. I was informed that company policy requires a signed credit application to purchase a car at Toyota of Plano - even if I have my own payment method. I again declined since I had already provided them payment. Manager stated he could not sell me the car. Since we could not complete the sale, I asked for the check back, thanked Forkan for all his help, and left the dealership.No problems with employees - just a problem with stated "company policy" that cost them a sale

Sarah

Sep 28, 2016

We bought a Ford Flex for me and had such a good experience with Sunny helping us that we bought a Jeep Patriot for my husband two days later. Such great service.

Esther916

Sep 27, 2016

Ali Bahadori was amazing, I came in for service and he approached me and spoke to me and I ended up buying a new car so that's the kind of salesman's you want to have I give him five stars

corolla

Sep 27, 2016

Glad to share my excellent service and experience at Toyota of Plano. From the phone call to arrange for service to leaving with a nicely washed car everything from A to Z was first class and top notch!

educob

Sep 26, 2016

Overall I had an amazing experience at Toyota of Plano buying a Toyota Tacoma. Since the beginning of engaging with the Toyota of Plano personnel (via website chat), all the information provided to me by Sama Hawileh to make an informed decision on the Toyota Tacoma was right to the point I was needing it; switching from driving a BMW to a truck was a big change for me, but all the sales team (Sama Hawileh and Carlos Lazo) as well as finance manager (Francisco Perez) at Toyota of Plano made this experience very smooth for me. They are all very knowledgeable of the Toyota products and that was a BIG difference compared with other dealerships I contacted to assist me with my purchase.Many thanks to Sama, Carlos and Francisco for their GREAT service provided to me, which made my purchasing experience very smooth... I strongly recommend Toyota of Plano to anyone looking for an amazing experience and professional service with buying a Toyota vehicle.

Mohammed Saad Ather

Sep 26, 2016

Yuvi helped me out by showing every possible model he had for the Camry 2017 and made sure I was satisfied. This was the first time for me so I am really happy with my experience

My Toyota Visits

Sep 26, 2016

I love coming here. From the moment I pull up, I'm greeted and my reason for visit is addressed immediately. Once I'm notified my vehicle is ready, I'm escorted to the counter to take care of the bill. By the time I'm done paying, my newly washed vehicle is waiting for me.

The fox

Sep 26, 2016

This experience was very professional, customer driven, and trustworthy!! He assured timely service; he made me feel as if he truly cared how he performed his duties!

bicycle73

Sep 25, 2016

Please know that there are not enough "stars" to express the above excellent service and support provided by Mustafa. In June 2013 Mustafa sold me a PriusC. I enjoyed driving it and EVERY time I had a question or needed help he helped me. Unfortunately, in September of 2016 while stopped at a red light I was rear-ended by a large PU Truck. The PriusC was totaled. Of course, I went back to Mustafa wanting another gas saving auto. As an older opinionated person I thought the Corolla was too plain. Fortunately, I listened to Mustafa's recommendation, then drove and purchased one at zero interest. Since last week I have driven the Corolla enough miles to know and understand that this is the right car for me. At age 73 I now feel safe on the highway, I like the technology and know that if EVER I don't understand something or need help Mustafa will be more than happy to help out. HE IS THE BEST!

loyal_customer

Sep 25, 2016

On Saturday 9/17, I brought in my 2008 Toyota RAV4 for some routine maintenance and much to my surprise, I left with a new blue 2016 Toyota RAV4 Hybrid XLE. There aren't enough words to express my gratitude for all the hard work Jose Campos did to put me behind the wheel of my new car. Mr. Campos is an amazing person and certainly one of your best employees. In fact, I was so impressed by Mr. Campos that I brought my aunt into the dealership the next weekend, 9/24, in her 2011 KIA Soul and she left with a new white 2016 Toyota RAV4 XLE! All thanks again to an amazing job performed by Jose Campos. He is a delight to work with and if I know of anyone looking for a new car, I will certainly being sending them to Mr. Jose Campos. And I also want to commend the great job done by Francicso Perez (financed my purchase) and Mizra Begovic (financed my aunt's purchase). I am very thoroughly impressed with everyone at the Toyota of Plano dealership and you have earned loyal customers for life. Thank you again!!

Jeff1234

Sep 24, 2016

I had great service at this dealership. Although I thought I received a great deal they were actually able to lower our sales price more than expected. We had such a fantastic experience we came back two days later and bought another car!

Kevin Doan

Sep 24, 2016

My family and I went car shopping at many dealership before this one and it was truly exceptional. It was fast and easy. Hassle free and great service. Kevin Vo was so helpful and everything was transparent. He was willing to work with us no matter what. I would definitely recommend Kevin Vo to all my friends and family. Even the finance department was friendly and cool. We was in and out.

Amweinst86

Sep 24, 2016

Noe Perez and the Toyota of Plano dealership did an amazing job with my purchase of the 2017 Toyota 4Runner. They were able to get the price that I wanted to pay per month with little to no haggling. I will always come back here and work this great team.

atLx19860422

Sep 23, 2016

Thank for the 10k miles services and the drink. People are very friendly. I will come back here again for my 15000 miles service for sure.

Shelly310

Sep 23, 2016

Everyone was kind and courteous. Customer Service skills are fast friendly patient and they explain everything. Plano Toyota is my location choice to service my Rav4. Thanks guys. Special thanks to Arthur and Derrick.....You guys are the BEST!!!

Stephanie Mendoza

Sep 23, 2016

By far the best service I have received thanks to Kevin, by far one of your best sales Managers! Now I know why he is where he is today. He is so patient and gives you exactly what you need and goes above and beyond for each customer like my self! I'm so happy I was serviced by him he is a deffinate keeper to the company! It's people like him that make such a huge differance on the desicion of the vehicle purchase. I'm so happy with my purchase and the customer service I received by him by far the best. I think Kevin Vo is beyond excillent. Thank you!

jreimer

Sep 22, 2016

Noe Perez spent hours with me and with my wife. He was patient with two old people who had to work through some issues in the process of purchasing a car. Noe's manner and his willingness to factor in changes to what we eventually decided to do were more than helpful. He was straightforward and honest and it was a pleasure to work with him. His willingness to entertain options and his ability to compare and advise concerning these options saved time and made our decision easier. I will recommend him to others as I have occasion to do so. It seems that your internal communication system is very thorough and inclusive. After I purchased from Noe I went to used cars to tell Brian Salm what I had done and to thank him for what he had done for me, he already knew that we had bought a 2017.. To see a dealership that puts all pertinent people on the same page seems very good to me. Brian was very helpful with used care options and I will recommend him to others if I have occasion to do so.Many thanks to Noe and Erick and Tony and Brian Salm for your assistance and best wishes for your continued efforts in Plano and in your new location later.Jerry and Rochelle Reimer2202 Promontory PointPlano, TX972-854-4280

Mr J R

Sep 22, 2016

I said super friendly excellent place to go has Toyota built a says let's go places and this is one of them very well done

Mati

Sep 22, 2016

Go to Joey. Friendly and great guy, was busy when I got there, so I was passed on to another salesman but he still maintained contact and checked up by phone and email to make dure I was taken care of

Simon and Norma

Sep 22, 2016

My wife and I felt welcomed and respected. This guys were always trying to find ways in order for us to work out a deal beneficial for both parties. Max Hassanzadeh is an outstanding salesman, as well as Carlos Lazo.We highly recommend these gentlemen to do business with.

Patricia Ann

Sep 22, 2016

Every time we visit Toyota of Plano, they have been outstanding. From the greeter, to the Service Advisor, to the Cashiers - everyone is friendly and knowledgeable - and helpful. Waiting on car servicing is normally a pain, but it's easier to take here. Thank you to all!

Simon

Sep 22, 2016

My wife and I felt welcomed and respected. This guys were always trying to find ways in order for us to work out a deal beneficial for both parties. Max Hassanzadeh is an outstanding salesman, as well as Carlos Lazo.We highly recommend these gentlemen to do business with.

Tommyd

Sep 20, 2016

I will continue to come to this location for service! I like the customer service, the assistance and I like the area. Keep up the great work!

Lassit

Sep 20, 2016

I really enjoyed my sales woman Sam. She was very helpful throughout the process. My issue was with the finance department. I like to buy vehicles with no hassle and I felt like the finance guy Tony did not show the responsibility of providing loyal customer service to repeat buyers. I would recommend customer service training for the Finance Department. Thanks to the last time shopping at the Plano location.

Jimz72

Sep 20, 2016

Once again Toyota of Plano had surpassed my expectations. I'm on my 6th vehicle from TOP and have never been dissatisfied. I recently purchased our 2nd pre-owned vehicle this year but developed a minor issue. I called Bill Gironda and he told me to contact Pam in service , tell her who you are and she'll take care of you. I did ! Called yesterday at 1:00 pm she set me up an appointment for today at 9:00 am by 11:00 am I was back on the road. Everyone at this dealership is 5 star as far as I'm concerned. I'll never shop elsewhere.

Jents29

Sep 20, 2016

Every time I come to Toyota of Plano it is excellent. David has always been very professional and an great employee. I will continue to bring my vehicle to Toyota of Plano.

juventus415

Sep 19, 2016

Noe is a very professional agent, and very patient, too. He can help you to solve every question you have, and also he can afford you a good price you need.

ricky1214

Sep 16, 2016

To put it short and sweet, no one cares what you think. I told them I was going to another dealer for service and they never asked why. I call the one service guy I thought would call me back and nothing. You are just a number to these people. There is a saying, actions speak louder than words. And there actions say, "we do not care".

Solomon

Sep 16, 2016

The service was excellent and complete the service on time to get me going. Every thing that needed to be fixed was fixed and all the recalls. Thank You!!

Brandongazaway

Sep 16, 2016

Bought a brand new tundra with dealer options like A/T tires. I also bought the platinum coverage, in which I was told that it covers not only those tires but everything except gas and windshield wipers. Ever since then I have to fight with this service department if you have a nail in the tire they can't patch it and suddenly your platinum coverage doesn't cover the very tire they sold me. All this after driving 3 hours from out of town because I was told it was all set up and ready to go. In short they have a great sales team but the polar opposite in a service department.

Eri10

Sep 15, 2016

Great experience. Was the first time at Toyota service area and will not be the last for shure.Service with smile. Minimum waiting time.After service done they wash the car to.I want to thank you Judy for her help.

bnd

Sep 14, 2016

I arrived 5 minutes before scheduled service appt. I no time my vehicle was moved back to service area. As told, it took about 1 hr. The vehicle was checked over, serviced, washed and I was out. Probably would have been faster if I hadn't required some instruction about the vehicle. Love the Tundra, love Toyota of Plano!Thanks for being a businesses I can count on.

fridayblink

Sep 14, 2016

Sean Li made this purchase easy and stress free. I recently moved to Plano, Tx and in need of a car. He was available to chat on numerous occasions off hours which meant a lot to me since I have a 10 month old. Great customer service!

Janejt

Sep 14, 2016

It was a nice experience buying my first TOYOTA with help from Noe. He is patient and always wears a warm smile! Thanks a lot :)

Ronny

Sep 14, 2016

I arrived on time with my 2015 Tacom for a 45K service, tire rotation & balance now back on the road as a happy customer. See you in 5K miles.

Kim B

Sep 14, 2016

I would like to say the service advisor Judy Deems is courteous friendly as well as helpful. I highly recommend Judy as the service advisor to ask for when going to Toyota of Plano.

Highlander Owner for Years

Sep 14, 2016

This is a follow up to my initial review of purchasing my 2016 Toyota Highlander from this dealership. A day after driving my SUV home, I realized it didn't have windshield washer fluid. I opened the hood and found the washer reservoir was empty. I filled the reservoir with fluid and all of it emptied on my garage floor. I called the dealer, spoke to the sales person and service manager and explained my new car problem. I was told the service dept was super busy and to make an appointment. I made an appointment for 9/14/16, which was 3 days from the day I called. When I took my brand new Highlander to the service dept I was told they didn't have the part in stock! I'm officially a dissatisfied customer now. At first I gave Toyota of Plano a great rating. Now that I have a problem with my BRAND new SUV, the great service suddenly disappeared. FIRST, I should not have been sold a new car with an empty washer reservoir. Seems to me, an inspection should occur on every car before it's pulled off their lot. SECOND, when I called and spoke to the service dept and gave great levels of details regarding my problem, the service manager at minimum should have made sure they had that part available before having me drive 25 miles back to their location. THIRD, there has been no mention of compensating me for my inconvenience nor for this unfortunate mistake. Something as simple as providing me a loaner, until this issue is fixed would have been great. When I asked for a loaner car, I was told they only have shuttles.Needless to say, no one that I personally spoke with took ownership of my problem. I will personally make sure this issue is resolved because I spent $50k in that dealership AND SHOULD NOT HAVE AN ISSUE WITH A BRAND NEW VEHICLE! As a side note, the service advisor I worked with today (Travis), was extremely kind & courteous. He is at the tail end of this ordeal, so my complaint doesn't include him.As of today, I change my original rating of this dealership (was 5 stars). I can not in good faith recommend anyone to purchase a car from them, due to issues with my NEW vehicle and declining service after the deal is closed. No one and nothing is perfect (even though they want you to rate your experience with them perfectly), but how one handles problems separates them from the rest. Good customer service is invaluable, and it should start at the moment a customer walks in the door, and well after they purchase a car.Buyers Beware!

Alexandro1962

Sep 14, 2016

We had an extremely GREAT and positive experience. The service was excellent and our service agent Arthur Jacobus was very helpful; he is friendly, knowledgeable, personable, very knowledgeable, professional and we give him our highest recommendations. We had a few choices of locations to replace our oil Pan at other shops; however we decided to go with the Toyota Of Plano due to the High and Great Customer Service with genuine and reliable parts. Everyone at the dealership was friendly, eager to assist and did a great job.Thank you again for a 5 STAR service!!!! Al and Coco S.

dson

Sep 13, 2016

Noe was a really kind and interested salesman. He listened to my needs and helped make the exact purchase I was looking for. Kal in finance was also kind and took time to explain all of my options. I appreciate the team and am very satisfied with my new car purchase. Thank you!

Kimberly Johnson

Sep 13, 2016

We went this weekend to buy a highlander. We worked with Spike and could not be happier with the entire experience. We went in with a few requirements and Spike worked with us to find the best match. He was not pushy and started with what was most practical for our needs. We worked from there until we found what worked best. He was also wonderful with our 6 year old daughter and made her feel part of the process. We also worked with Francisco in finance and he made the whole process painlessly We could not be happier without he entire processing from beginning of end We highly recommend working with Spike and Toyota of Plano

Janet

Sep 12, 2016

Ethan did a good job with extera patience .Everyone knows work with woman is too hard but he did a great jobTnx a lot

MatthewJohnson

Sep 12, 2016

We went in this weekend to purchase a new highlander. We worked with Spike and couldn't have been happier with the experience. We went in with a few requirements and Spike worked with us to find the best match. He was not pushy and started with what was most practical for our needs. We worked from there until we found what we liked best. He was also wonderful with our 6 year old daughter and made her feel like she was an important part of the process. We also worked with Francisco with financing and he made the whole process painless. We cannot be happier with the entire process from beginning to end. We highly recommend working with Spike and Toyota of Plano!!

Kip

Sep 11, 2016

Service appt was easy; Deepak helped set up the appt and Ross called to explain the process ahead of time. Service went as expected and a loan car was available as promised.

Schaff1128

Sep 11, 2016

I received great service from Moe and was very happy with the choices I was given. I would recommend this dealership to anyone. Thank you very much.

Mustafa

Sep 11, 2016

Ethan Sabahi worked with me on getting a Toyota I wanted. From the test drive to finalizing the sale he was exceptional. Worked with me on the price and financing the vehicle. It was painless and quick. This was by far the best car buying experience I had.

Smittyjo2004

Sep 10, 2016

This was absolutely, hands down, the best car buying experience I have ever had! The salesman, Tip, truely cared about our needs AND our financial goals. He put us in a car that was perfect all around! There was zero pressure. Even the finance guy did not push in any way. I could not be happier!!! We were in and out with our new car in less than 3 hours! That in itself is a miracle!!! AND to make the #s work they offered more for my trade than I ever expected! Just an awesome experience!

JTG3

Sep 10, 2016

My initial purchase experience 8 months ago was great, but the true test of any sale is what happens after. My service advisor, Ross, always goes above and beyond. I can't imagine buying a vehicle from anywhere else.

CMK

Sep 10, 2016

My experiences at the Toyota of Plano Service department have been great. They make sure you understand the type of work your vehicle needs and provide accurate cost & time estimates for the repairs. They offer shuttle service or a pleasant waiting area. My Service Advisor, Paul Merryman, does a great job. Of course, the free car wash is a nice bonus.

GregFromLucasTX

Sep 10, 2016

I found a car on the website. I called and spoke with Wayne Brandon, Wayne was very friendly from the start. He scheduled an appointment for me and my daughter to come test drive the car the next morning. Wayne had the card up front, clean, and ready to go. There was no pressure at all to make a deal. He spoke to me and my daughter very politely. Wayne worked with me on the price and my trade-in. We were both happy with the deal. My daughter was thrilled to have her first car. Dad is happy because it's safe and dependable and Wayne assured me that it was thoroughly checked out by their mechanics. We were in and out in about 2 hours. Very pleasant experience. I would recommend and would go back to purchase another vehicle.

CMK

Sep 10, 2016

My experiences at the Toyota of Plano Service department have been great. They make sure you understand the type of work your vehicle needs and provide accurate cost & time estimates for the repairs. They offer shuttle service or a pleasant waiting area. My Service Advisor, Paul Merryman, does a great job. Of course, the free car wash is a nice bonus.

Jenn1212

Sep 9, 2016

Sal helped us get the perfect car for all my needs and wants. He made sure we were taken care throughout the entire process. Even helped me load my crew in the car. Thanks a bunch.

Camryjgrayson

Sep 9, 2016

I wrote a 5 star review when I first purchased car.However, I was told the car was ready to pick up but upon receiving the new car it was given to me dirty and Brian stated he cleaned it himself-hmmm ! I had to wait and additional 30 min. For them to semi clean it up- very frustrating.Also, I was told he would get a net for the trunk that was suppose to be it to begin with and never did and never called to see how it was going with the car. Also, said he would call as soon as plates came in and hasn't as of yet. However I received a call from someone else stating they were in and have been for two weeksCustomer service ended the moment I signed the financials. Disappointing ! This was my 2nd purchase from Brian and the same happened with the first car as well. Follow thru is oh so important with customer service.

jjh09

Sep 9, 2016

My 2014 Tundra needed a battery replacement which caused me to take my truck in without booking an appointment. Toyota of Plano service department did a great job getting me in and out with minimal wait time.

Ann2016

Sep 9, 2016

I am extremely pleased with new RAV 4 ,2016 , and my purchase experience with Toyota of Plano was excellent, from start to finish. I would like to sincerely thank Mr. Anwar Achankunju and his team at Toyota of Plano for an awesome stress free car buying experience. Mr. Anwar Achankunju was personable, very knowledgeable and professional, very comfortable and productive. I give him my highest recommendations. The finance guy was also pretty nice. once again thank you very much Mr. Anwar Achankunju and his team. Your happy customer. A. Ann.

Htraxx

Sep 8, 2016

My service advisor Judy very quickly got me in and out for servicing my vehicle, offered to make my next visit so I didn't forget and went over the condition of my vehicle in detail and was very attentive to my needs and questions!

lorksnit1

Sep 8, 2016

From start to finish my experience at Toyota of Plano wa picture perfect. Like the free car wash they always provide to the prompt, accurate, and courteous service they always provide. I recommend them for service and as an excellent choice when considering a new purchase.

PlanoAnish

Sep 8, 2016

The employees are freindly and trustworthy.Best Customer Service ever for a car dealership. So rare in these days. They get the job done and then some

Bianca Ramirez

Sep 8, 2016

Dita was outstanding! My family and I went to a couple other Toyota dealerships and no one was as outgoing and customer oriented as her! When Dita came out and greeted us she was so kind and super friendly! She told us that we were going to leave happy with 2 cars and we did thanks to her!!! She's awesome!

CJS

Sep 7, 2016

Very prompt and courteous service. I was in and out in less time than was scheduled. Great callback service to let me know my vehicle was ready.

David W Pope

Sep 7, 2016

Overall my experience was great, they greeted me promptly and answered all the questions that I had over the cars I had pre-selected before visiting. The process of inspecting them as well as post sale support was explained in great detail and I will definitely be coming back for all of my services as well as any future purchases.

Fuser007

Sep 7, 2016

Great customer service. Thank you noe Perez. He helped me decide for a model a was very polite. If everybody were like him I would recomend this place to anybody but the financial manager Francisco Perez was very rude an treated me as if he was doing me a favor. He first said my credit score was really low and give me a price according to it. Then before I walked out he said he will take a closer look and happened that I had a good credit score. He gave me a price an because I didn't like the deal, he told me why I went over there if it is not to buy a car. IF i weren't buying a toyota I wouldn't buy the car. At the end I gave him a price to buy the car, he accepted but when signing the papers he took out the gap insurance. Anyways gap insurance is too expensive in a dealer. Thus, if you go to toyota of Plano go talk with noe Perez but don't try to make a deal with Francisco.

Kabs

Sep 6, 2016

This is the second time I am buying car in last 2 years at "Toyota of Plano". Kash was the one who helped for both cars.. He have be very good and helpful during the entire process. I think his patience is the key. I would recommend him, if anyone seeking assistance there.

Stephanie K Sam

Sep 6, 2016

I'm a recent college graduate, and I just purchased my first car! Anwar was exceptional and really made the process go by so smoothly!

Bootychickens

Sep 6, 2016

Friendly salesperson and warranty guru. Super easy car buying experience. I asked a specific model/options/color and I was immediately drove to the exact car I was after. A quick test drive later and we made the easiest car deal of my life. It's nice to have dealers that listen to what you're after while offering some upgrade options without forcing them down your throat. Best car buying experience I have ever had.

rvkelly

Sep 6, 2016

I love how this dealership makes me feel like I am valued. It has been two years+ since I purchased my vehicle from them and they still treat me courteously and professionally. Judy Deems listens well and delivers what she says she will deliver, when she says it will be done. I have been sent to other agents and they are fine but do not compare to Judy. Thanks for your dedication to customer satisfaction Judy! you make what can be a painful experience most pleasant and leave me feeling valued.

Sucan14

Sep 6, 2016

Mustafa "Moose" Al-Far took excellent care of us as did Kal Mian. Will continue to purchase and recommend Toyota of Plano to family/friends.

Danny

Sep 5, 2016

The said they would give me a faceplate for the key and I called a dozen times they politely said they would get me one and never did.

Molly123

Sep 3, 2016

Jorge Ruelas was a great salesperson. He was not pushy and showed me the cars I wanted to see and test drive. I love my new Rav 4! Caroline

rubywit a.c. now

Sep 3, 2016

Showed up in my 1999 ford van, no ac ,overheating ,and a wire hangar holding up the muffler. I was ready for good used car , but Max showed me all my options and a new car was a better deal. Could not have asked for a better experience! Thank you so much Max for my Toyota Corolla!

SpencerMS

Sep 3, 2016

Taylor worked very hard to make sure that I was satisfied with my car purchase. Everyone at the dealership was professional, and I genuinely appreciated their expertise. I was looking high and low for cars, and I'm glad that I settled on a Toyota at Toyota of Plano.

Spencer

Sep 3, 2016

Taylor worked very hard to make sure that I was satisfied with my car purchase. Everyone at the dealership was professional, and I genuinely appreciated their expertise. I was looking high and low for cars, and I'm glad that I settled on a Toyota at Toyota of Plano.

gordonofgarland

Sep 2, 2016

My wife and I stopped by Toyota of Plano to check out a Sienna to replace her 2005 Sienna which had been totaled a few months ago. Jose and Dita helped us find just the right one from their extensive inventory and I drove it home in less than 2 hours after the easiest , fairest and most transparent car deal I have ever been through, No pressure or manipulation, just friendly assistance. Jose even gave my grandson, who was with us, money for snacks! And of course we love the Sienna. I have been a committed Toyota driver for decades but now I will only buy form Toyota fo Plano! Great job Jose and Dita and Toyota of Plano!

DaCra6

Sep 2, 2016

Andre was super patient with me and thorough when I asked questions. He was knowledgable and genuinely interested in providing me options for what I was looking for in a vehicle. I'm loving my new car and would recommend Toyota Plano because of how Andre and Mirza handled my purchase.

gordonofgarland

Sep 2, 2016

My wife and I stopped by Toyota of Plano to check out a Sienna to replace her 2005 Sienna which had been totaled a few months ago. Jose and Dita helped us find just the right one from their extensive inventory and I drove it home in less than 2 hours after the easiest , fairest and most transparent car deal I have ever been through, No pressure or manipulation, just friendly assistance. Jose even gave my grandson, who was with us, money for snacks! And of course we love the Sienna. I have been a committed Toyota driver for decades but now I will only buy from Toyota fo Plano! Great job Jose and Dita and Toyota of Plano!

Mzzvicky

Sep 1, 2016

I had a good salesman, honest, humble, very respectful. I even locked my old car keys in my car and everyone came out to try to help me. Noe is the man and the finance guy was great too. I recommend Toyota of Plano for anyone trying to get a car. They are good people

cargal, vicki3510

Sep 1, 2016

I was searching for a used vehicle for my teenager and the salesman contacted me when the perfect car came in. He listened to what I was looking for and stayed within my budget. To top it off, he went above and beyond in his assisting me to get my car home. I would definitely return to Toyota Plano when looking for my next car.

The cancer fighter

Sep 1, 2016

This team made the purchase experience easy, enjoyable, and we completed the paperwork as quickly as we could and got me my way. The people on the team went above and beyond to make this a pleasant and satisfying experience. I couldn't ask for more.

Annette

Sep 1, 2016

I arrived at Toyota of Plano after visiting and searching for almost a month. As soon as we got there Forkan very kindly came to greet us and I told him my situation and what I was looking for I wanted an SUV preferably a 3 row he helped us get exactly what I wanted and the car he sold us was not even an option for me because it was not white but he told us to try it out showed us the features and I fell in love so happy I finally got my family car. Thanks so much Forkan!!! and Mark Miller was great too!!!

Cargal, vicki3510

Sep 1, 2016

I was searching for a used vehicle for my teenager and the salesman contacted me when the perfect car came in. He listened to what I was looking for and stayed within my budget. To top it off, he went above and beyond in his assisting me to get my car home. I would definitely return to Toyota Plano when looking for my next car. Ken Steele was great to work with.

Steph

Sep 1, 2016

I'm a recent college graduate, and I just purchased my first car! Anwar was exceptional and really made the process go by so smoothly!

Dustin Kennemer

Aug 31, 2016

We bought our 2014 Toyota Highlander from Toyota of Plano back in April of 2014. We had a good buying experience with Gil Selasky. Our car wasnt on site when we decided to get it. We had to wait almost a month for it to arrive. BUT I was never lied to about the time frame. I did prepare and know what I wanted before I contacted the dealership. I would advise everyone to do your research on the car you want and financing. Ive also had some maintenance done on our car since purchasing it. Front bumper damage from road debris, Rear Lift Gate, Hood Paint. I had some issues with the mechanics on two of these. I brought each issue to the supervisor/service advisors attention and they handled each problem accordingly. Service Advisor Judy Deems is very attentive to your needs. My wife is pregnant and Judy made sure she would be taken care of. Service Manager Doug Brown is great to work with. I didnt have to haggle or argue or plead my case in any situation. I will say this, I did have to apologize to him, miscommunication is a killer. Even after making a fool of myself he didnt rub it in. Good Guy. There are other Toyota Dealerships closer to us, but I still chose to do business with Toyota of Plano. Dustin Kennemer

Dustin Kennemer

Aug 31, 2016

We bought our 2014 Toyota Highlander from Toyota of Plano back in April of 2014. We had a good buying experience with Gil Selasky. Our car wasnt on site when we decided to get it. We had to wait almost a month for it to arrive. BUT I was never lied to about the time frame. I did prepare and know what I wanted before I contacted the dealership. I would advise everyone to do your research on the car you want and financing. Ive also had some maintenance done on our car since purchasing it. Front bumper damage from road debris, Rear Lift Gate, Hood Paint. I had some issues with the mechanics on two of these. I brought each issue to the supervisor/service advisors attention and they handled each problem accordingly. Service Advisor Judy Deems is very attentive to your needs. My wife is pregnant and Judy made sure she would be taken care of. Service Manager Doug Brown is great to work with. I didnt have to haggle or argue or plead my case in any situation. I will say this, I did have to apologize to him, miscommunication is a killer. Even after making a fool of myself he didnt rub it in. Good Guy. There are other Toyota Dealerships closer to us, but I still chose to do business with Toyota of Plano.

lindseyashmore

Aug 30, 2016

We found a car online, called and Wayne met me outside with keys for the car right away. He unlocked several other comparables for us and very soon we were test driving. We bought the car and are very excited about it.

lisaandcharlie

Aug 30, 2016

Excellent staff, very friendly and informative. We had some unusual circumstances during the process but with each one of the challenges they went out of their way to work with us and make it an enjoyable situation. They made the buying process easier than we had experienced before. (The unusual circumstances were things on our part and nothing that had to do with the dealership) We went in for an oil change and 30K mile service and walked out buying 2 vehicles, a Toyota Tundra off the showroom floor and a used Scion with only 40K miles. The process was easy and handled simply and all in one process.

agrowan

Aug 30, 2016

Buying a car can be an intimidating process, especially when it is you first "big girl" purchase. Not to mention A LOT of money goes into one decision. But I can safely say that I am 100% satisfied with my decision and couldn't have asked for better help throughout the process. Carl was not pushy & made the car buying process enjoyable (who thought that was possible?!). I would highly recommend purchasing a vehicle through this dealership & with Carl. Now I am a proud owner of my first car! Thanks Toyota of Plano & Carl!

twayne10

Aug 30, 2016

Travis was very helpful and kept us appraised of the readiness of our vehicle. The waiting area was comfortable and clean and the young lady at the checkout counter was very pleasant.

Meremyrick

Aug 30, 2016

Everyone in the dealership and service department is wonderful and helpful!! They seem to genuinely care and listen to your concerns! It was a refreshing experience!

Tatyana Eren

Aug 30, 2016

I bought a car from this dealership yesterday, if I need to buy 100 cars during my life time I would buy all my cars from this dealership and will be suggesting all my relatives and friends to use this dealership. From start to finish they are great.Thank you, Specially Eaton Sabahi and Eric Farahani you guys can make this dealer number one in State of Texas if not yet.Tatyana eren

Tori

Aug 29, 2016

Just bought a 4Runner from Wayne Brandon. He is the best car salesman I have ever dealt with. We were out of state buyers and he was very forthcoming about the used car. It was exactly what we expected, no haggling, easy process! They even went out of their way to get us lower financing than we had secured and a platinum warranty. We walked away spending less on the vehicle than we expected and got a warranty. I will definitely buy next car from Brandon! Thanks for the great experience!

Pamela Robison-Mullins

Aug 29, 2016

Shane House treated me like a very prized Buyer. He had already made changes to the car making it more in line with what I wanted including tinted window and new tires. He also had the leather company redo rear seat headrests when they were less than optimal which turned out to be beautiful. He was attentive. If he said he would call, he did, he also emailed me to keep my posted as to status of car when final "punch list" items were handled. His communication skills eased any fears I might have. He also took care of small details, like show me optimal headlight setting, explaining air bags in passenger seat and replaced a shaky windshield wiper. When I made my final pick up for my new pre-owned car, it had a full tank of gas and had been washed. Toyota of Plano was recommended by a friend and I have already referred someone to your company. Whatever he is being paid, Shane deserves a raise. He certainly must be a valued employee. He made the difference in my experience. It could have been an ordeal but he was clear from the start and worked with me to get the car that best fit my parameters both in the aesthetics of the car and the economic. He said he wanted me to be happy and he accomplished his goal. Thank you for the pleasure of working with a consummate professional like Shane.

Car Service

Aug 29, 2016

I had a good experience with get my car service at Toyota. David the service writer was very helpful, they fixed my Air bag issue with in couple of hours. I really appreciate their work.

Sami

Aug 29, 2016

Me and my husband went there looking for a new car with no intensions of buying a car but ended up buying a New Toyota Corolla LE. The people working out there are amazing and so friendly and so welcoming that made me so impressed. Especially Mr. Shams whom I really deal with. He helped from starting of my purchase until handing over my first new car key .I definitely recommend to anyone who is interested in buying Toyota car, please contact Mr. Shams atToyota of Plano to get best service and thanks Sham for all your help.

Rosalie

Aug 29, 2016

We came in on a Saturday (which typically are very busy)....Jorge took care of us right away (with a call ahead of time to set up an appointment time).We waited for about 30 minutes to get into the Finance Office and finally Jorge came back and said (there will be a wait and you can go ahead and take the car home now and come back on Monday to finish all the paperwork)....it was great..............

Stacy

Aug 29, 2016

We have been putting off buying because it's so hard and didn't like pushy salesmen. Found a car online and contacted the dealer. We were answered promptly and very pleasantly by Mr. Siddiqe. We agreed on a to see the car and he honestly was the most respectful and polite salesmen we have ever dealt with. we are Toyota of Plano customers for life and are extremely pleased with our entire experience.

Pamela Robison-Mullins

Aug 29, 2016

Shane House treated me like a very prized Buyer. He had already made changes to the car making it more in line with what I wanted including tinted window and new tires. He also had the leather company redo rear seat headrests when they were less than optimal which turned out to be beautiful. He was attentive. If he said he would call, he did, he also emailed me to keep my posted as to status of car when final "punch list" items were handled. His communication skills eased any fears I might have. He also took care of small details, like show me optimal headlight setting, explaining air bags in passenger seat and replaced a shaky windshield wiper. When I made my final pick up for my new pre-owned car, it had a full tank of gas and had been washed. Toyota of Plano was recommended by a friend and I have already referred someone to your company. Whatever he is being paid, Shane deserves a raise. He certainly must be a valued employee. He made the difference in my experience. It could have been an ordeal but he was clear from the start and worked with me to get the car that best fit my parameters both in the aesthetics of the car and the economic. He said he wanted me to be happy and he accomplished his goal. Thank you for the pleasure of working with a consummate professional like Shane.

Lisa Worth

Aug 28, 2016

I told Morgan exactly what I wanted. She accommodated our every need and want. She was very informing with the staff and they were very considerate of our time. It was one of the best experiences with buying a car we have had. I highly recommend Morgan and Toyota of Plano for your car buying needs. Mr. Mirza begovic was also a treat to work with and very efficient.

Paula W.

Aug 28, 2016

I came to Toyota of Plano after getting the runaround at another dealership and was very satisfied with the service here. Kash was very knowledgeable and didn't try to rush me or push me into buying something i didn't want. Instead, he tried to find any vehicle that met the criteria i gave him. :) I was extremely satisfied with the friendliness and service at Toyota of Plano. Keep it up!!

Ssmith639

Aug 28, 2016

We have been putting off buying because it's so hard and didn't like pushy salesmen. Found a car online and contacted the dealer. We were answered promptly and very pleasantly by Mr. Siddiqe. We agreed on a time to see the car and he honestly was the most respectful and polite salesmen we have ever dealt with. we are Toyota of Plano customers for life and are extremely pleased with our entire experience.

Paula W.

Aug 28, 2016

I came to Toyota of Plano after getting the runaround at another dealership and was very satisfied with the service here. Kash was very knowledgeable and didn't try to rush me or push me into buying something i didn't want. Instead, he tried to find any vehicle that met the criteria i gave him. :) I was extremely satisfied with the friendliness and service at Toyota of Plano. Keep it up!!

Logan

Aug 26, 2016

Got a worst experienced, paired with poor quality of service today from this service center today 8/25/16.I have been with toyota since my first Corolla in 2008, my current Camry is my 4th Toyota car. I have been to service centers in three states CA / AZ / NE, never faced such an experience before.The lady in service who takes the payment showed worst attitude - pls train or replace these kind of people with bad attitude from customer facing roles. She represents Toyota in the minds of customer. I just a second back signed my credit card, the ink is still wet and i didn't even get my keys yet but she was so impatient to address my question on one of the charges. She said "you have already made payment and we have checked you out" i asked her i am still standing before you waiting for my keys, why can't you address this.The service coupon for alignment is still valid till 8/31/16 : http://www.toyotaofplano.com/service-coupon-1.htm, but no one is ready to honor it. Not honoring a promise is one thing and not treating a customer with due respect is the worst part i couldn't digest. I made an expense of $1400 in a day and she was not ready to discuss about $20 difference.Coming to the service, the car was with the service center from 9am to 6pm, service made was rack/pinon replacement and wheel alignment. The alignment is worse than before, wheel is tilting to left and shaky while driving, took it back to the center within 15mins and no one is even ready to take a look or test ride. They have asked me to come back again tomorrow. Now i have to waste my business hours during another working day for their bad job. How hard it is to do a test ride and fixing it properly before calling it job done.Am going to take this to all Toyota forums. This is a brand i adore. Feel bad people like these let it tarnish.

Travis Bohannon

Aug 26, 2016

As usual, it was a breeze to set up my appointment online at a time convenient for my schedule. When I arrived I was promptly met at entrance by a friendly young man who took my name and quickly located my Service Associate Pam. She went over the scheduled services I had requested and have me an accurate estimate of time and cost involved. As usual, she was on target on both accounts. Highly recommend Toyota of Plano for all your service needs.

Yansong

Aug 26, 2016

This was our second car purchased from this dealership. Their customer service was great, the people here are very nice. Forkan, internet sales manager here, helped me to get a very low price with great patience, I really recommend this person for you.

Yang

Aug 26, 2016

This was our second car purchased from this dealership. Their customer service was great, the people here are very nice. Forkan, internet sales manager here, helped me to get a very low price with great patience, I really recommend this person for you.

CRRobbins

Aug 25, 2016

My wife and I, took our Toyota RAV4 in to have a transmission leak looked at. We were told that it would be $643 dollar fix which is a significant cost when you have a baby on the way. After the quoted time for the repair had past, we eventually got in contact with of our service rep Travis Watters and went to pick up our vehicle the next day. 3 miles of driving our newly "repaired" vehicle, we were having issues with the transmission not shifting out of first gear which it had not done before the "repair" so we took it back to the dealership. The new issue was that the transmission was going to have be replaced at the cost of $3200, it was at this time that Travis told us it had not be test driven as it should have been after the "repair". The only consolation given to us at this point was that they would include the $642 into the cost of the new repair or refund us the $642. After speaking with Mitch Congdon (the service director) we were told being offered the $642 was already generous on their part and that the issue was due to a pre-existing issue (one that they must have been clueless about at the time of the initial inspection of the vehicles transmission). Mitch was unwilling to provide details on how such an oversight by the mechanic would have been possible and was now stating that the post repair test drive had been completed with no notable issue (we consulted outside transmission shops and they stated that when the transmission fluid pan was dropped to have the fluid removed, there would have been noticeable signs to reveal the bigger transmission issue such as metal flakes in the fluid or other signs of degradation). The solution that Mitch and his team still leaned on was giving us our money back to get rid of us or to have us give them more money to fix the problem they created.I would highly suggest avoiding this location due to their shady dealings and lack of accountability as a business.

Ashleynya

Aug 25, 2016

Kash was very knowledgeable and made sure to answer every question and concern my father and I had. Especially with my dad, Kash was very patient and polite. He didn't rush us or force us to make a quick decision. Toyota is not just know for their efficient, strong cars but their excellent customer service. I'm a very proud owner! Thank you Kash!

Jermy

Aug 25, 2016

It was a really good experience. They answered all our questions without hesitation. Their customer service was the best out of the several dealership I have been to.

Brian Hord

Aug 24, 2016

Brian Salm has to be one of the best "non-pressure" car salesmen that I've ever purchased a car from.I would highly recommend him to anyone looking to buy a quality pre-owned car.I will definitely go back to him the next time a purchase a vehicle.Brian, thanks for making the purchase a painless experience.

Sung Kwak

Aug 24, 2016

Forkan is the best car salesman I have ever dealt with. He has been always humble and trying to provide the best service as much as he can. This is the second time I purchased from this dealership and I will definitely contact Forkan again for my next Toyota. Highly recommend!

DerekF

Aug 23, 2016

We just bought a new Toyota Prius from this dealership and we are very happy with the product, the deal we received, and most importantly, the sale services provided by this nice, humble, and dedicated young man, Jay Lee. Jay guided us every step of the car buying process. From test driving to deal negotiating and all the way to handling the car to us, he displayed his professionalism through his knowledge with the product, his patience with our questions and requests, and his attitude toward providing excellent services.Thank you, Jay and thank you, Toyota of Plano.

Kathy strickland

Aug 23, 2016

I bought a Camry at this dealership and have had great service from them. They now tell me what to expect before work is performed and let me know if there are changes to that. I trust them with my car and charging me reasonably.

Edktx

Aug 23, 2016

My fifth Toyota from this dealership. Always great experience with servicing and parts. David is great adviser. Always giving good recommendations. They are on time and pretty good on estimates

FranklinWu

Aug 22, 2016

It was a great experience . Thanks Jay Lee.I would recommend this dealership. I bought my first Toyota Avalon here. Exllent services. Friendly sales representative.

Vispy

Aug 22, 2016

Excellent service, great waiting area, complimentary drinks and very good service rep interface. The service was performed by appointment and I received the vehicle earlier than expected.

Karen F

Aug 21, 2016

I just purchased a 2015 RAV4 from Tip Dickerson at Toyota of Plano and was very happy with the car and the experience. Tip did a great job of educating me about the vehicle and answering my questions without being an annoying sales person. The car was totally clean and they moved it around to the back covered area so we could spend the time we needed looking at it without being drenched in the pouring rain. Tip was knowledgeable about other cars in this class and fair in his comments. I was very happy with the price; I felt we got a fair deal for both the new car and my trade-in. Would definitely recommend both Tip and this Toyota location to others.

Karen F

Aug 21, 2016

I just purchased a 2015 RAV4 from Tip Dickerson at Toyota of Plano and was very happy with the car and the experience. Tip did a great job of educating me about the vehicle and answering my questions without being an annoying sales person. The car was totally clean and they moved it around to the back covered area so we could spend the time we needed looking at it without being drenched in the pouring rain. Tip was knowledgeable about other cars in this class and fair in his comments. I was very happy with the price; I felt we got a fair deal for both the new car and my trade-in. Would definitely recommend both Tip and this Toyota location to others.

texas12

Aug 20, 2016

I received great service before and after I purchased my used vehicle by Shane House. He took care of many of the details regarding my purchase as well as arranged the vehicle to be stored after purchase, agreed upon work completed on time, and ability to come back when my schedule allowed to have the vehicle waxed.

Shakti Biskamp

Aug 20, 2016

I want to appreciate Forcan Siddique, who was the person I worked with to purchase a car. He was really the best, had all the paperwork ready when I arrived, ie the car fax report, the details of the car, the certified warranty papers, etc, and without my asking him ahead. He also showed me the entire car, and explained things about the car. He had searched for exactly what I told him I was looking for and did not try and sell me something I did not want. Mostly, he did not pressure me, but was very nice, and he made me want to buy a car from him because he is so nice. I saw a broken part on the seat of the car and before I arrived for the second time, he had already ordered the part to get it fixed, plus he washed the car and gave me a free oil change after purchase. He is a great person to work with.

Chad Statham

Aug 20, 2016

This is our second new car purchase at Toyota of Plano with Jose Campos. Jose makes the car buying experience fun, fast and effiecient. We got a great deal and Jose found us the perfect vehicle both times.

Butch123

Aug 19, 2016

Excellent service & staff in service & sales. I found the entire staff to be very courageous & knowledgeable. I highly recommend this dealership & quality of vehicles. My thanks to all at the dealership.

Wan Jou Liu

Aug 19, 2016

The process was very smooth, and everything going pretty well. With Sean's professional help, I'm very comfortable and without any worries! Totally recommend!

Marcia Kelley

Aug 19, 2016

I have two Toyotas and so I need service frequently to keep both vehicles in good working order. Service needs are always discussed with me prior to any work done. They have always discussed any issues in an easy to understand manner, answering any questions that I have. Always a pleasant and professional experience and a great representation of the Toyota brand.

Red bull lady

Aug 19, 2016

Ken and the staff in the service department were very friendly and cordial. When I first met Ken he told that the "guys in the back" were really busy and it would take about an hour and a half. I told Ken that I had another appointment soon following this one, and he made sure I got out earlier than he had originally quoted. I was a very happy customer that day!

Chad Statham

Aug 19, 2016

This is our second new car purchase at Toyota of Plano with Jose Campos. Jose makes the car buying experience fun, fast and effiecient. We got a great deal and Jose found us the perfect vehicle both times.

Jared

Aug 18, 2016

2nd purchase with Toyota of Plano and my second great experience. I'll always come here first. I've shopped at other toyota dealerships and didn't have the experience that I had here. Too bad for them.

Scott123

Aug 18, 2016

Wade was very patient and professional. I was very comfortable in the decision making process thanks to his demeanor. When I first arrived we immediately drove around the lot looking for the exact truck I wanted and at no time did he try to convince me to look at anything else. I've been to other dealers who seem to try to question why you want something and pitch something else to you, so I really appreciated Wade just listening to me and my requirements and finding it.

Chip Natsis

Aug 18, 2016

Kash put up with me for almost 6 months until I was ready to buy and never once gave up on me or pushed me before I was ready, I will use Kash on my next Toyota purchase!

Mahmood234

Aug 18, 2016

It was a really good experience to be part of it with Mr. Rezaei, and he helped us a lot and offered the best car that fit for us with the budget we had. Thanks for the best offers!

Tundraowner72

Aug 18, 2016

I worked with Wayne Brandon, who was outstanding - honest, pleasant and not pushy. I believe that he gave me an excellent deal on a slightly - used 2016 Tundra. This was the first used vehicle I have purchased, and I was pleased with the experience and would not hesitate to work with Wayne again. My interaction with Toyota of Plano was limited primarily to Wayne, but overall my first experience was quite good.

cindyR4

Aug 17, 2016

I purchased (our) 5th Toyota from Toyota of Plano this week, and this may be my favorite yet! My new Rav is awesome. I'm still learning (and will be for a while) all that it is capable of doing. Max was a great help. He was never pushy or arrogant, but still humbly informed and answered all of our questions. Once the sale was finished & he brought out my new car, he spent all the time in the world explaining & setting up my new car......it would have taken me forever to do all the blue tooth settings & Max patiently answered all my questions. On another note, John, in financing is a whiz! He remembered us from our last purchase & he made that part of the visit easy.....He's sharp & helpful & goes out of his way to give us the information we needed....and he's funny.

Sena

Aug 17, 2016

I got a professional and positive service . Sales people made it quick and easy for me. I was well informed about everything I wanted to know.

Miranda Vasquez

Aug 17, 2016

Since buying my car at Toyota of Plano I have had nothing but the best service. Recently I took my car in for service and my service advisor Pam was amazing. She was very professional and made sure my car got done when she said it would be and had it sitting there waiting for me to pick up.

Mindy

Aug 17, 2016

Travis is always thorough without trying to oversell. He keeps you informed every step of the way and looks out for your budget, at the same time making sure your vehicle is safe to drive. He never promises something and then does not deliver like some other service writers.

jennu24

Aug 17, 2016

I had a service repair done at Toyota of Plano and had a GREAT experience!! I was able to drop off my car the night before, was put in a complimentary loaner car, and my car was ready to be picked up by noon the next day. Judy and Cookie were both joys to deal with in the service department!!

Susan42

Aug 17, 2016

Besides providing excellent service on my car for its 25,000 mile check-up, David helped me with some repair advice that will save me money. The dealership will replace a rear light assembly on my Prius. Because Toyota of Plano doesn't have a body shop, he recommended a place to have some fender repairs done so that I don't have to replace the fender. This was very much appreciated. I am always treated with kindness and respect at Toyota of Plano, and I feel that they take good care of my car.

One Happy Lady

Aug 17, 2016

Since buying my car at Toyota of Plano I have had nothing but the best service. Recently I took my car in for service and my service advisor Pam was amazing. She was very professional and made sure my car got done when she said it would be and had it sitting there waiting for me to pick up.

SL815

Aug 16, 2016

Awesome first experience with buying my new car and using the Toyota family. Professional and kind staff. Sama Hawileh got me the exact vehicle I wanted!

Allen

Aug 15, 2016

I purchsed 2016 Rav 4. My experience with Toyota in Plano was perfect. I really like my new car and satisfy purchased price too. Jay was very helpful and have great knowledge about Toyota vehicles.I definitely will come back to buy next vehicle.Thank you

stacyz

Aug 15, 2016

Ali was very helpful and found us the right vehicle really fast, love my new RAV4.! The buying process was really fairly easy, only a time or two of "haggling" and a reminder to bring my keys. They had all paperwork and info ready to roll and the process did not take long at all. All the #'s came out as discussed and there were no issues. After almost our 3rd or 4th try to purchase from Toyota of Plano, Ali made it happen.

Sandy

Aug 15, 2016

I didn't have good experience in the past. But my last two visit, I'm very satisfied. The service was with smile, she gave me a discount....just well done. Thank you.

reddeadriv

Aug 14, 2016

My wife and I came in one late evening to check on a car listed for sale that day. Carl was great to work with and made sure the car was clean and in great shape when we decided to buy. We ended up with a very fair price and highly recommend this dealership.

Mship3

Aug 14, 2016

Toyota of Plano has a huge selection of cars, and Shams Asrani was extremely helpful getting me a new Camry. I would highly recommend him!

mship3

Aug 14, 2016

Toyota of Plano has a huge selection of cars, and Shams Asrani was extremely helpful getting me a new Camry. I would highly recommend him!

Jim1622

Aug 13, 2016

The service advisor was Arthur Jacobus. He was very knowledgable and courteous. He answered all the questions I had regarding the warranties, as besides the regular maintenance I had also needed the rear hood latch checked out. He let me about how long my waiting time was and followed up later regArding the part to be ordered. Very. professional.

BA

Aug 13, 2016

Very quick service, honest conversation, Mr Jacob was accommodating, took time to show us everything, sincere guy whose experience shows in his service. Thank you!

Doreida28

Aug 13, 2016

Antonio helped us make the right decision in choosing a car that's suitable, comfortable, and fits just our liking. He walked out in the heat from car to car to find the perfect match. Excellent and supreme customer service all around.

N Shilling

Aug 12, 2016

While dealing with Wayne Brandon I felt comfortable and was never pressured or pushed into a purchase. I went to the store with one car in mind that I had found online. Wayne was helpful while I was checking it out. I found the car to be in great shape and in the exact condition described on their website. Although I didn't buy it on my first visit, Wayne offered me a reasonable price without any hidden fees or charges. I decided to pass and in an attempt to find a slightly cheaper option on an older version. After looking elsewhere I realized that the car I wanted was at Toyota of Plano so I went back and was able to negotiate a deal that both fit my budget and was a fair price for the vehicle. The price negotiations weren't stressful as I would have imagined. Again, Wayne never pressured me or gave me a heavy sales pitch. He was very straight forward the whole time. We were able to work out a decent price where I was happy and got to leave there feeling satisfied with a great car. Thanks a lot Wayne, it was a stress free transaction. Couldn't ask for more, except for maybe a few more bucks off the sticker!

Meredith D Crawford

Aug 12, 2016

my experience at this dealership was excellent. Everyone was helpful and professional. Author got my car in and out. The only recommendation I could offer is to clean the kids area and maybe add more entertainment for them.

alan53

Aug 12, 2016

Dealing with Tony Pan and Jose Campos couldn't have been easier or more pleasant. Both very helpful...not like other car dealership purchases I've made in the past which takes hours and hours and hours. Outstanding service...very comfortable.

network717

Aug 12, 2016

Brought auto in for routine service. They promptly checked me in and I was out of there in about one hour. Very friendly and courteous.

chris2992

Aug 12, 2016

This is my first car, and i am so happy i had it from Toyota. Anwar was incredibly helpful and even though busy helped me very much to decide on the model and features in my car.

Abish32

Aug 12, 2016

After a horrendous experience with another dealership a few years ago, I was impressed with the efficiency in getting all the paperwork done to purchase my new-used car. Ken answered all of my questions and secured the best deal he could for me. I never felt like I was being talked down to. Great experience!

TJING HOEI SUBROTO-TAN

Aug 11, 2016

It is on time, very friendly and helpful. Explain everything clearly and I do like the shuttle service. I came late because of the traffic but they took care of my car right away

Nate__Wood

Aug 11, 2016

Leased & purchased two cars same day and have been coming back for service ever since (going on 2 years now). Never had any issues, always a good experience. Have dealt with a couple different service advisers, all have been good. Lately, I've been dealing with Travis Watters and it has been a positive experience each time. When dealing with the parts department they are just as good. This latest visit I even took advantage of the free "shuttle" service. They were able to drop me off at work while my truck was being serviced.

CHRIS BENSON SIBY

Aug 11, 2016

This is my first car, and i am so happy i had it from Toyota. Anwar was incredibly helpful and even though busy helped me very much to decide on the model and features in my car.

abish32

Aug 11, 2016

After a horrendous experience with another dealership a few years ago, I was impressed with the efficiency in getting all the paperwork done to purchase my new-used car. Ken answered all of my questions and secured the best deal he could for me. I never felt like I was being talked down to. Great experience!

nwood

Aug 11, 2016

Leased & purchased two cars same day and have been coming back for service ever since (going on 2 years now). Never had any issues, always a good experience. Have dealt with a couple different service advisers, all have been good. Lately, I've been dealing with Travis Watters and it has been a positive experience each time. When dealing with the parts department they are just as good. This latest visit I even took advantage of the free "shuttle" service. They were able to drop me off at work while my truck was being serviced.

Fred (Friew.Z)

Aug 10, 2016

we come in looking for a New Toyota Highlander as well trade in Toyota Highlander Hybrid.When we arrived at the dealership, Joey Stovall was ready to help us find our new car exactly what we were looking ,plus our budget. also not only the sales Consultant but also the manager Mr.Erick as well the Finance manger Mr.John they are very helpful, we really appreciate for all the special customer care, specially Joey ,thank you for the extraordinary care .

Aisha U-Kiu

Aug 10, 2016

I recently leased my first car from this dealership and was very pleased by their service. Hank was very friendly and helped us find exactly the car we were looking for! Will definitely be going back in the future and recommending them to my friends and family.

mlee

Aug 10, 2016

Pam helped me with initial diagnostics of my vehicle and appointment. Judy helped me the service and provided excellent advise. Judy coordinated with service technicians along with rental service.

Chloe' Harrison

Aug 10, 2016

I come in to the Toyota dealership as needed for service and I always have a great experience. I love the great customer service that I receive when I am there and they always are honest in their evaluation of your vehicle (No one tries to get over on you here). I will continue to go to this dealership!!

Highlander owner

Aug 10, 2016

All the employees that we dealt, in all departments, with were very helpful. Service was greatly improved from our last visit, over ten years ago.

SarahL1128

Aug 10, 2016

I am a college student and I was on the hunt for the perfect college car. Steve was incredibly helpful, did not show me any cars above my budget and was never pushy or demanding, even in the days following my first visit. He worked around my schedule and did everything in his power to find me the best car for me. He was completely honest and transparent when speaking with me and never made me feel like he was just trying to sell another car. Even after picking the perfect car, he helped with finance and with body work to make sure I drove away with the best car and the best experience. Would highly recommend, and visit again!!

Ivan

Aug 9, 2016

This is a great place for service work and inspections. They have a nice waiting area with tv and free wifi. They also have a free shuttle for destinations within 10 miles. The staff is courteous and professional. They continually improve their customer service. If you make suggestions, they will respect and consider them. I purchased two Camrys here and will return in the future. Good Dealership.

toyota333

Aug 9, 2016

Carlos Murillo took care of my car quickly. Toyota of Plano is the best. I havenever had a problem with this dealership. They are always friendly and professional.lsw

Toyotarav4

Aug 9, 2016

We came in looking for a new or close to new rav 4. When we arrived at the dealership, Moe was ready to help us find our new car. We were out in a few hours with an almost new RAV4 XLE. Thanks Moe for helping us!

zhyan810

Aug 8, 2016

I had never imagine that I could buy a satisfactory car within several hours. With Deepak's help, I made it. Deepak is a great salesperson. He is very patient to answer all of my questions. He is very responsible in his job.

Grandygirl

Aug 8, 2016

I came from Arkansas to make my purchase here because of the great deals & prices. My salesman, Max was great! He did an excellent job in helping with my selection and a payment that I could afford! The vehicle I wanted was a little out of my budget, but Max and John (Finance) went above and beyond to make it better! I highly recommend this dealership and Max!

Dave in Frisco

Aug 8, 2016

I was a little frightened to go to a traditional dealership after some horror stories, but it went very smoothly. I must preface my comments by saying that they showed me a vehicle I was interested in and I did agree to purchase it, so that always makes things go a little more smoothly. I can't say how things would have gone if I had tried to walk away without purchasing, maybe they would have started to pour on the traditional high pressure tactics, but I didn't get that impression. Stephan was very friendly, he showed me exactly what I was looking for and didn't try to re-direct me to a more expensive model or one with more features than I wanted. He was knowledgeable about the details of the vehicles and how to use the features and had a relaxed attitude. The finance person was also very nice to work with and really a great guy. They ended up selling me a car that was a year newer, had less mileage and had more features for the same price as a vehicle at the #1 used car dealership in the US that has fixed prices. So just because it is a traditional dealership doesn't mean the prices aren't competitive. Total time at the dealership was less than 3 hours and that's not bad since at least an hour of that time was me trying to decide on the exact vehicle I wanted.

bxandr

Aug 8, 2016

All personnel and the Service Rep have been very professional and friendly. Unfortunately, the original problem continues to occur. The battery continues to die, and leave me stranded. Toyota has replaced the battery several times, but it appears that problem may not be the battery. Something continues to kill the batteries. They continue to electronically test for the problem, but I think it may be time for a technician to manual check and test the car to figure out why the battery continues to die. I had to have the battery replace once again on 8/5/2016. The last one only lasted a month.

Tealakay

Aug 8, 2016

Pam is always the employee of toyota of plano that takes care of us she is always so great. even the drivers of the taxi service offered by Toyota of plano is great. all together I have to say there are great people here that really know how to treat their customers 5 stars all the way!!!

Dave in Frisco

Aug 8, 2016

I was a little frightened to go to a traditional dealership after some horror stories, but it went very smoothly. I must preface my comments by saying that they showed me a vehicle I was interested in and I did agree to purchase it, so that always makes things go a little more smoothly. I can't say how things would have gone if I had tried to walk away without purchasing, maybe they would have started to pour on the traditional high pressure tactics, but I didn't get that impression. Stephan was very friendly, he showed me exactly what I was looking for and didn't try to re-direct me to a more expensive model or one with more features than I wanted. He was knowledgeable about the details of the vehicles and how to use the features and had a relaxed attitude. The finance person was also very nice to work with and really a great guy. They ended up selling me a car that was a year newer, had less mileage and had more features for the same price as a vehicle at the #1 used car dealership in the US that has fixed prices. So just because it is a traditional dealership doesn't mean the prices aren't competitive. Total time at the dealership was less than 3 hours and that's not bad since at least an hour of that time was me trying to decide on the exact vehicle I wanted.

Hitesh12

Aug 7, 2016

I'm so exited for my new car and I never seen like salesman I would like to say thank you very much anwar achankunju

Stan

Aug 7, 2016

Thank Jose Campos for a good deal and great service. I strongly recommend to ask this guy when you are going to buy a new car.

Jlavery

Aug 7, 2016

Mr Jorge Ruelas was very patient with us with his time and knowledge. In fact the whole staff including Curt Herman was outstanding as we worked through our decision. Everything was greatly appreciated by my wife and I.

Philip

Aug 6, 2016

We had a great experience with our new car, Camry buying process. Thank you Anwar for all your help and hard work you have done for us.

William Coffee

Aug 6, 2016

Our sales professional Jose Campos could not have been friendlier. We were welcomed very professionally, he showed us only the vehicles that met our criteria. As the vehicle was being prepped he kept us informed on a regular basis as to the status of what had been done and what was yet to do. If and when I buy another vehicle I will find Mr Campos and conduct business with him. It was a very pleasant experience.

Tacoma4ever

Aug 6, 2016

Came in not knowing what I was looking for and left the door with my and brand new truck! If it weren't for Ethan and Carlos' enthusiasm and friendly demeanor, I wouldn't have felt comfortable leaving the lot with any car. My purchasing experience has always been par at best, but now I know where to go for my next car. Thank you so much Ethan and Carlos!!

fekovach

Aug 6, 2016

Service Adviser said clearly: "Rear brakes are metal to metal.""Timing belt is overdue for replacement and the engine is living on borrowed time."Two issues:Went directly from dealership to Just Brakes 3021 W Spring Creek Pkwy, PlanoRequested rear brake jobTechnician after removing drum reported brakes as good, no need to change at this time.I took several pictures of the current pads installed showing remaining material.Second issueA 2007 Sienna does not use a timing belt it has a timing chain, no required change interval.I came to Toyota for the spare cable and housing recall, which I believe was completed. I can never again trust RECOMMENDED REPAIRS.

Bill C

Aug 6, 2016

Our sales professional Jose Campos could not have been friendlier. We were welcomed very professionally, he showed us only the vehicles that met our criteria. As the vehicle was being prepped he kept us informed on a regular basis as to the status of what had been done and what was yet to do. If and when I buy another vehicle I will find Mr Campos and conduct business with him. It was a very pleasant experience.

algaydos

Aug 5, 2016

The excellent rating is due to:- Check-in, explanation of service to be provided and commencement of service were all done very expeditiously. Kenny Rodriguez made this happen. He also kept me informed of progress, and requested my input where needed.- The service was very thorough. They found a defective battery, and changed it. Kenny also gave me pointers on how to keep my truck in good condition.- The cost of the service was very reasonable considering the quality of the service.I will continue to use Toyota of Plano to service my vehicle.

Nami1389

Aug 5, 2016

It's very organized and fast. Personnel were super nice and polite. I was really impressed with the service. I would definitely recommend this place to my friends and family. and Curtis was very nice and helpful.

FrankieAvalon67

Aug 5, 2016

Because of how we are treated at Toyota of Plano, we are a Toyota family from here on out! Pam (Service Advisor) is second to none. There are NEVER any surprises from this team...they get the job done how they promise / WHEN they promise!

Thomas K. Mathews

Aug 5, 2016

We had a great car buying experience with Anwar. He is courteous, knowledgeable, pleasent, honest and extremely service oriented. For after sales and other maintenence services, he makes sure we are fully satisfied by making follow up calls. No wonder, this is our third purchase from Toyota of Plano - TOP - thru Anwar Achankunju, in the past six years.We gladly recommended him to manyl our friends and will continue to do so.Best regards, Thomas Mathews, Plano.

Annoyed55411

Aug 5, 2016

I have purchased many cars in my life and I have never had such a pleasing experience. My sales person Sunny was absolutely wonderful. He listened to me and did everything he could to make sure I was I was satisfied. They gave me top dollar for my trade and everyone there was nice and personable. I will recommend to everyone I know that is looking for a new or used car to come here. I love my new car. Thank you Sunny and Plano Toyota.

dickg

Aug 4, 2016

Simply stated, quoted ~40% for trade-in online than reality. While the original salesman was not there as expected, another stepped in and was excellent.

fourwardsintexas

Aug 4, 2016

My service adviser was amiable and comprehensive. I was greeted in a timely manner upon arrival and met with the service adviser within 5 minutes. He listened to my concerns and gave suggestions for service. As I had made an appointment (highly recommended) I only had to wait about an hour for the service to be completed. The cashier was very helpful when I had a question about my cars tires. She was able to pull up previous tire tread history and gave me a print-out. I did not buy tires but obtained very useful information. Plus my car is shiny and clean from the complimentary car wash.

AK

Aug 4, 2016

Me and my wife went there for a test drive with no intensions of buying a car but ended up buying a New Toyota Rav4. The people working out there are amazing and so friendly and so helping that made me so impressed. Especially Mr. Shams and Mr. Carlos whom I really deal with. Proud to be an owner of Rav4. I definitely recommend Toyota of Plano. Full on to Mr. Shams and thanks for all your help.

Shane R

Aug 4, 2016

Went to test drive a new Tundra, my sales person was very friendly and helpful and answered all my questions. The process was very simple with not a lot of back and forth. The truck was taken off the show room for me to test drive and was detailed and ready while I finished up with the finance office. Overall I am very happy with the dealership and the service I have received from all involved.

Kolankarai Family

Aug 3, 2016

The Toyota dealership in Plano was one of the best dealerships we have seen and experienced!! Deepak Rathor did a phenomenal job in walking us through our options and was fair and honest along the way! His passion, dedication and integrity shined through to make this car buying experience one of the smoothest we have ever had! Deepak is an asset to the dealership and to the Toyota family! We will be sure to recommend this dealership to our friends & family!

raterdealer

Aug 3, 2016

Jacoub Oueini,Was my sales person and just wanted to say that he went above and beyond for me to buy this used vehicle.He worked with me with no pressure and agreed on a fair price for the vehicle i was looking to buy.I would recommend him because he is honest and will take care of you.

KB737800

Aug 3, 2016

Scott O'Neal and Paul Merryman are absolutely incredible assets to the service department at Toyota of Plano. I recently had my 2015 4Runner serviced and the experience was absolute perfection. All issues were addressed and taken care of in a timely manner and the professionalism of these guys is over the top! I would highly recommend that folks should entrust their service issues with the service department at Toyota of Plano.

frisco

Aug 3, 2016

I visited Toyota of Plano this afternoon. I would like to thanks Mr. Kash Zaman for his nice service . He explained everything very well that will help me to make a decision. I am on ;ease 2015 RAV4, planning to lease 2016 or 2017 one or go finance to own .Thank youMD YOUSUF

Stefintexas

Aug 2, 2016

I talked to Sunny on the phone before I made the trip to Toyota of Plano. I didn't really want to drive the 38 miles but Sunny assured me that he had the vehicle that I wanted to see and plenty others also if that one didn't work out. Sunny was extremely professional and handled all of the details with ease. I was very impressed with Sunny and the others at this dealership and I'm not easily impressed so I would definitely consider purchasing my next Toyota from this dealership.

Prius1

Aug 2, 2016

Since getting my Prius ten yrs ago I have always relied on the dealership to service the car. Knowing that they know my car I have peace of mind no strange parts can ever end up in my Toyota and screw up the works. The service advisors bend over backwards to make sure I am satisfied. I make sure I always keep my car in good repair since I have no cell phone and don't ever want to be broken down on the road. Hats off to Toyota for making a car so reliable.

MarbleP

Aug 2, 2016

I hadn't shopped for car in many years so I'm glad Wayne was our guy. He was service oriented throughout all the steps in the process: with answers, ideas, and solutions - even having a minor issue fixed for us right away which saved us a lot of time. Wayne will make you feel like his only and best customer!

G413

Aug 2, 2016

Arthur explained what was going to happen and was very helpful and seemed conerned. He made me feel welcome. The cashier was very friendly also.

M Navarro

Aug 2, 2016

I feel that I matter at Toyota of Plano. My service representative Judy makes sure that I am taken care of each visit by explaining what my car needs and what my options are. I matter as a customer to them. I would greatly recommend Toyota of Plano. Marco Greatly Satisfied Toyota Owner

Nan123

Aug 2, 2016

I went to Toyota of plano for a new car. The staff was super friendly and went out of their way to meet my needs. Any concerns I had were addressed and taken care of fast and efficiently. I would recommend them to all my friends.

hhhhhh1111

Aug 1, 2016

I just arrived Dallas three days ago.It is very inconvenient to go out without cars. However, I am not so familiar with this new environment. It is so lucky to meet Jay Lee. He helps me a lot to find a suitable car and he always answered my questions clearly and immediately . I would highly recommend to buy a car from this dealership, because the location is good and big enough to try any car you want. And the most important thing is that Jay Lee here. He makes me feel reliable and friendly. Thank you for this wonderful experience.

CR2016

Aug 1, 2016

I recently bought Scion from Toyota of Plano and the entire car buying experience was so easy and quick. I could get a car in three hours, which was unbelievable. The entire credit goes to Roberto Guido, my sales representative. From the onset, he listened to our requirements very patiently and provided us alternatives which meet our requirements and budget. He explained in details the pros and cons for the car and benefits of lease over buying which was very helpful for a first time car buyer like me. All this made him very trustworthy and we decided to fix the deal immediately. And the remaining process didnt take much time. Overall, I am very pleased with doing the business with Roberto and Toyota. I would highly recommend that you reach out to Roberto for buying car. Overall very pleased and outstanding service and dealership.

Blair Holbein

Aug 1, 2016

We have always had our cars serviced at Toyota of Plano. On my third Toyota and the service has always been outstanding. Over the years we have had several service advisors and each one consistently provided exemplary care and courtesy.

Parsa Tahamzadeh

Aug 1, 2016

Ken and the guys at the Toyota of Plano service team have been nothing but helpful and honest. Tell me exactly what is going on and don't leave me in the dark as to the specifics as some other service shops might. Recommend.

Storage guy

Aug 1, 2016

Kenney was awesome. Extremely friendly and helpful. Service time less than suggested. After service was done, he explained procedures thoroughly. I always am happy with Plano Toyota.

Emcaymom

Aug 1, 2016

The dealership had a very organized process for maintenance work and quick service. The managers and employees were knowledgeable, helpful and polite. I will recommend buying a vehicle from Toyota Plano and using their services.

Lili

Aug 1, 2016

We had a great experience with Moe at Toyota of Plano. We ended up with a decent deal here. We recommend Moe to any one in the market to buy a car.

marks

Aug 1, 2016

I recently bought a 2016 Toyota RAV4 at Toyota of Plano, and had an excellent car-buying experience there. The salesman, Max, made every effort to explain various operational aspects of the vehicle. He answered all of my questions and got out of the car and walked around to demonstrate various controls despite the near-100 degree heat. He was very pleasant throughout the negotiation, and in the end, I feel I got a good deal.

Robert7

Jul 30, 2016

My wife and I just bought a 2016 Camry and our experience was outstanding. We both thought Gil Selasky was the best car salesman we have ever worked with. He explained everything to us and was very patient with us as we made our decision. I would recommend him to anyone that is looking to buy a Toyota. Thank you for an excellent experience.

Dan4242

Jul 29, 2016

I recently visited your showroom and had the pleasure of meeting Moe. His expertise, sincerity and persistence convinced me that purchasing a car through him was the right thing to do. I will recommend Moe to anyone that compliments my car or brings up a Toyota model car to me. You have a winner in Moe, please embrace that! Dan Levin

NABrown

Jul 29, 2016

The dealership is friendly and very helpful. Antonio is awesome. We purchased a Camry several years ago from Antonio and came back recently to purchase a second car. I have recommended the dealership and Antonio to friends. Great experience! Best dealership ever. It isn't the closest Toyota dealership to me but worth the drive!

tundracrwmax

Jul 29, 2016

Jacoby Roy was a great salesperson, knowledgable and friendly and went out of his way to make a sale and solve a problem. Also Kal in Finance was super helpful and not pushy, explained my options, but wasn't difficult like most of the finance people usually are.

alenr105

Jul 29, 2016

We have been buying cars from John for over 20 years. He is very easy and straight forward to dealwith and you will not have to worry about any silly business. He is great family person and we always have a fun time with good laughs when we visit John. Very happy with my experience!

RDup

Jul 29, 2016

Of all my car purchasing experiences, this one easily ranks as #1. It was totally seamless. Quality car at a quality rate. I trust Tip 1,000%. Couldn't ask for anything more as a customer. I would buy all my cars from him if I could.

tisabusyb

Jul 29, 2016

My husband took my 2016 Camry in and he could not say enough positive words about how our service was handled. I wouldn't hesitate to buy a car from this dealership. They are top-notch. I have NEVER had anything but a great customer experience here plus They are the most organized dealership I've ever dealt with. Great job Toyota of Plano.

Robert7

Jul 29, 2016

My wife and Ijust bought a 2016 Camry and our experience was outstanding. We both thought Gil Selasky was the best car salesman we have ever worked with. He explained everything to us and was very patient with us as we made our decision. I would recommend him to anyone that is looking to buy a Toyota. Thank you for an excellent experience.

Sunday

Jul 28, 2016

I had no intention of getting my car the day I went in to see Mr. Wade, but with his professional and helpful service I went home with my new limited 2016 Toyota Avalon. Thank you Mr. Wade for your excellent service. Also, I extend my best regards to everyone at the location; they are all great people with excellent service.

1215mmt

Jul 28, 2016

Anwar was great throughout the whole process. He helped us find a car that we wanted and worked out a deal that was perfect for us. Honest, kind, excellent service all around.

Mary2016

Jul 28, 2016

am happy with everyone sales kcash and Herouy Makonnen from management good teamwork thank you and finance hey explained to him how much the payment between the lease and the financing for everything else thank you so much

fekovach

Jul 28, 2016

Glad to learn Toyota of Plano will take care of customers after the sale, I had had a couple of items needing attention after the sale and Toyota Plano agreed to take care of the issues.

yonkim

Jul 28, 2016

Shane House was extremely helpful in assisting all my cars needs. I had purchased a used 2007 lexus Is250 which had a damaged dashboard that I did not notice until getting home. I called Shane and he was able to resolve all my problems with no complications. I recommend anyone to visit this dealership for the best customer experience.

Sunday

Jul 28, 2016

I had no intention of getting my car the day I went in to see Mr. Wade, but with his professional and helpful service, I went home with my new limited 2016 Toyota Avalon. Thank you Mr. Wade for your excellent service. Also, I extend my best regards to everyone at the location; they are all great people with excellent service.

Marcie777

Jul 27, 2016

Sal was extremely helpful and informative, extremely nice, he came in that day when I believe was his day off. He did all he could to help me out. He was a true blessing. Helped me with everything. And so did the manager and financing. Toyota of Plano has the best staff. Glad to be part of the family.

mneuner1013

Jul 27, 2016

I can't say enough good things about Toyota of Plano. I came here after I was given the run around by another dealership. TOP and Kash Turner all of that around. They gave me a great deal, handled everything in a timely manner and we're very considerate. Kash and TOP do everything they can to make you a happy customer. Kash never made me feel pressured like other salesmen have in the past. He is personable and willing to go above and beyond to get you the deal and the car you want. In fact, TOP and Kash did such a great job, that when my first Toyota was totalled in an accident, I didn't blink. I came back to Toyota of Plano and Kash and bought another Toyota from them. They are fabulous.

Stovall jana

Jul 27, 2016

The best experience in buying a car have I every had!!!! Excellent service!! I will be buying my next car from Toyota of Plano!!! I would recommend the dealership and Joey Stovall sales person to all my friends and family!!!

LerxC

Jul 27, 2016

Toyota of Plano offered great customer service. A sales associate was available as soon as I finished parking my car. I knew what kind of car I was looking for and had a couple of options to choose from. Car specs and details were explained so well that I had no follow up questions about the car and I was eventually able to make a purchase after some deliberation. The whole car buying experience went very smooth! Would definitely recommend this dealership to friends!

Yemiogun

Jul 27, 2016

I service my car at Plano all the time, I get excellent customer service, Judy Deems the service manager is awesome, she makes sure the vehicle meets all my requirements, you have access to free refreshments and coffee at the waiting area while waiting, and my car drives like new when I pick it up, awesome service, I'm a happy customer

pthomas

Jul 26, 2016

The Sales agent was courteous, well informed and helped find the right car at he right budget. Never pressured us into buying anything. Obliged with the minutest details and went out of the way to get the best possible deal with the manager.

Sergio

Jul 26, 2016

Moe was patient and very helpful. Unlike most car salesmen , he was not pushy to just close a deal. He helped find the right vehicle for me.

claricia04

Jul 26, 2016

Loved the service provided by Doug Brown and the customer service. The overall experience was great and had no problems with quality of service provided.

kaylynnjay2014

Jul 26, 2016

I had to come on and write a review!!! I went in for an oil change on my 2013 Corolla. I left with a new 2016 Camry with a lower payment. Jose, Carlos and Keenan were all amazing. Jose was training Keenan and I can see why. He did not let me leave until I understood he and Carlos were really trying to help me and get me what I wanted. I will always come back to Toyota Plano. I typically deal with Travis is service, Jose Campos is beyond sweet. I'm greatly satisfied :)

Isabelle

Jul 26, 2016

Roberto Guido was amazing. he was so helpful, it was a true pleasure working with him. He went above and beyond to make sure that I was satisfied with my new car. he was extremely patient with me; he took so much time. I love my car.

Mike

Jul 25, 2016

Toyota of Plano is a great place to purchase a car and I've bought new cars for over forty years. My salesman, Deepak Rathor worked hard to find me the car I wanted at the price I wanted to pay. He was very professional and straight forward. No games were played here. I got his name from AAA and would recommend him to anyone in the market for a new toyota. The entire process from test driving the car to driving it home was far smoother and required less time than what I've experienced at other dealerships in the past.

psrikiran

Jul 25, 2016

All the staff Ethan/Moe/Carlos were great. Ethan/Moe showed us all the different trims available and we were able to get the trim that we liked.

scott0891

Jul 25, 2016

We saw a used car online and contacted Israel by phone before coming in to make sure the vehicle was actually there (we've done this before only to find out it wasn't even there). He was very pleasant and even told us initially that it was possibly going to be under a contract. He called us back shortly to tell us that it was indeed still there so we could come look at it. We came in and found Israel to be very pleasant and extremely easy to talk to and work with. We looked at the car and made an offer. In a very short time we agreed and moved on over to the finance manager. From start to finish, we were in and out in a very short amount of time. This was one of the most pleasant experience I've ever had and would recommend Israel and Toyota of Plano to anyone.

jfelismino

Jul 25, 2016

Roberto, did an excellent job finding me the vehicle I wanted and ensuring I got a great deal.Would highly recommend them and will be back when my wife is ready to buy her car.

Edwin

Jul 25, 2016

Love the ambiance especially the location, it's easy to get to, extremely nice dealership staff, fast service and highly skilled repair professionals, I highly recommend.

Isabelle

Jul 25, 2016

Roberto Guido was amazing. he was so helpful, it was a true pleasure working with him. He went above and beyond to make sure that I was satisfied with my new car. he was extremely patient with me; he took so much time. I love my car.

BB1130

Jul 24, 2016

Great place! My daughter got a great deal! Only complaint was the wait to do paperwork. Expected when buying a car though. Nice atmosphere! Best experience I have had at a dealership.

CarBuffat76

Jul 24, 2016

I usually dread buying a car/SUV like I dread a bout in a dentist's chair. But, at Toyota of Plano, it was a pleasant experience. I was greeted by friendly people, given accurate information, allowed to test drive and minutely examine the Prius V I was interested in seeing, Actually, I looked at all three that were available in the used car department. Tip Dickerson was very helpful and Sal Rodriguez patiently worked with me and my wife through the process of purchasing the one we chose. He is a five star sales person. Mark Martin exemplifies the very meaning of "patience." We have a new dealership that has earned our trust and out future business.Jim Foster

Dougmcalister

Jul 24, 2016

On time, very professional, he went above and beyond what he needed to, he took my calls or called back in a timely manner and they took care of me in a timely manner.

Kendrabyrd

Jul 23, 2016

I am forever grateful for my experience at Toyota of Plano! Sama Hawileh is great and very helpful!! I recommend Sama and Toyota of Plano when purchasing your next vehicle!

twaugh136

Jul 23, 2016

I came to the dealership wanting a new Toyota Camry. Wade helped me narrow down selections and get me a great deal on a 2016 Toyota Camry SE. I am loving my new car so far!

RM

Jul 22, 2016

After spending time with four dealerships, Brian Salm was, by far, the most qualified, attentive, and professional of all. He was very anxious to meet our needs without being overly aggressive. He was prompt and professional in answering questions following our initial meeting. While others seem to be guessing or "B.S. ing", Brian knew his product exceptionally well. The only problem we had with this dealership was inaccurate information on the website. When, "clicking through" for detailed information about our vehicle, the wrong description was given. While the information was about the Sienna model, the descriptive material was about a different trim level (one that was above the level we were checking out). This left us very confused about what features were available on the model we chose. However, we did ultimately purchase that vehicle. After three days of ownership we are very pleased with the vehicle.

Jmeek

Jul 22, 2016

Ken Steele was our sales guy and he sold us one of the new certified pre-owned 2016 Camry. We thought he did an excellent job of identifying our needs and was able to find and recommend to us the perfect vehicle. We will be using him again for future purchases and will also send many referrals his way. Thanks Ken!!! :)

ckrodriguez

Jul 22, 2016

My sales rep, Deepak, was very efficient and helpful! He respected that I didn't have much time due to my busy work schedule. So happy with my RAV4 purchase! I would definitely recommend to all!

tmoyers

Jul 21, 2016

I had done my research and so I called and checked availability. The car I wanted was available so I made an offer on the phone which they countered with a good price so I agreed. In and out at the dealership so a real easy purchase. My time is valuable so quick was what I wanted!

GG Frisco

Jul 21, 2016

This was the best car buying experience I have ever had! Tip Dickerson was friendly and I never felt pressured or uncomfortable -- he was helpful even though I showed up at his off time; he assured me I was no inconvenience and he wanted to help me. Mark Miller, the finance guy, was helpful, timely, and made the whole purchase process easy and timely. Thank you Tip, Mike and Toyota of Plano -- You've got a customer for life and I'll continue to share my experience!

jford13

Jul 21, 2016

On Friday, July 15, 2016, my friend & I drove to Honda of Burleson to look at a specific car. That was the worse experience that I could have imagined. I was completely turned off by the car buying process & was sure that I would undergo the same treatment at my next car lot. I called Toyota of Plano to check on a 2013 Toyota Camry SE that I had seen on AutoTrader. I spoke with Sunny & when I asked him if I was going to be charged extra for the "Certified Pre Own" advertised vehicle that I was interested in, he emphatically stated, "we do not operate like that!" I was so happy to hear that! When I arrived at Toyota of Plano (ToP), I was greeted by Dennis, who told me Sunny asked him to work with me. I asked to see the car & then went to test drive the car. Dennis was extremely personable. I explained to him what I had experienced the day before & he explained to me that such practice was frowned upon at ToP. Every question that I asked about the car, he answered. I went to ToP alone, something I had never done before, & was completely at ease working with Dennis. I went to get my sister so that she can see the car & ask her own questions. She was impressed with Dennis' service as well. I also had the pleasure of meeting Shane, he was very nice & understood my situation. He was kind enough to work with me. When it came time to go to financing, Tony came to help me with all my paperwork. They were a person short on Saturday & Tony did not want us to wait. He was very accommodating & we were very impressed with him taking time to not waste our time by having us wait.I picked up my car yesterday & Dennis was there to open the door. He walked the car with me to make sure that it was to my liking. I can honestly say that I did not feel as though as I was working with a salesperson, I felt as though I was working with my uncle. I am confident saying that I felt that Dennis had my best interest in mind. I am very happy with my experience & my purchase. I will definitely recommend Toyota of Plano & specifically Dennis Woodard to every & anyone that I know in need of a Certified Preowned vehicle.Thank you all for turning a bad experience in to an amazing one!

mark.meyer

Jul 21, 2016

I purchased Toyota Highlander from Toyota of Plano. I go there to have them service my car. I always get incredible and awesome service here.

Megan.D

Jul 21, 2016

I had a great experience at this dealership. The salesman and rest of the staff were very helpful and willing to work with me for a price which I could afford.

SusanGrateful

Jul 21, 2016

Since I bought my Toyota Corolla in 2011, I have been coming to Toyota of Plano for everything-- service and maintenance. I have been consistently impressed with the excellent assistance and work of the employees, including the customer relations manager Michele Schols. I am especially grateful for the advice and assistance of Judy Deems, my service advisor, who is outstanding excellent in her work, highly intelligent in her goal-directed solutions, as well as amazingly kind and thoughtful in her communications in order to provide extremely high-quality service !! I return home after ALL of my Toyota of Plano "visits" smiling and relaxed, knowing that my car will continue to be in excellent shape! And, whenever I wait for my car service to be completed, I am actually happy for an opportunity to read, watch TV, or just unwind in a lovely area. Sometimes the service actually is surprisingly quick, and I have to finish my coffee in my newly washed car !! Thank you again, Judy, for being the outstanding employee and communicator and problem-solver that you are !And thank you to the rest of the employees for always being interested in helping! Today at Toyota of Plano was very enjoyable and successful !! Sincerely, Susan F.

crashbox2001

Jul 21, 2016

Hank Harris was an awesome sales person. I called him and told him exactly what I was looking for. When my family and I got into the dealership, he had our car waiting for us to test drive. Furthermore, Hank was able to work out the payment plan to fit our budget exactly.Much thanks to Hank and his professional and courteous workmanship.Thanks again

Jocelyn Lurie

Jul 20, 2016

We were blown away with the professional and friendly way that Travis handled our situation. From the first phone call to collection he was awesome!

Dave

Jul 20, 2016

We decided to buy a car on Friday afternoon. Arriving at the dealer without an appointment, Ben Saha greeted us at the front door and quickly helped us identify a list of our car needs. He was very professional and offered us numerous options for consideration. Normally, the process of buying a car is long and difficult; but, Ben moved through the process quickly and we finished in less than 2 hours. (We spent over 30 minutes trying to decide between 3 different vehicles.) In our 40 years of buying new cars, this was our best experience. Thanks Ben !!

smiley

Jul 20, 2016

My visit to Toyato of Plano was a great experience. Derrick Johnson was professional and courtesy, he got me out quicker that he originally told me he would.

Reinaldo

Jul 20, 2016

Great service! Everyone was very helpful and answered all of our questions. They also helped us make the right decision on which car to buy.

Austin

Jul 19, 2016

Like many people, I came in "just to look," and ended up walking out with a car! Sama listened to my needs and out of the 100's of cars available, found the one that I loved. The haggle back and forth was a bit overplayed, but it was enjoyable and value was never compromised. The financing with John Fulgoni was a joy (and that is hard to say when one is writing is large check). He explained the service plans with full disclosure, and left it to me to decide. I will come back to Toyota of Plano for my next vehicle, and will suggest my friends interested in a Toyota to do the same.

maria santana

Jul 18, 2016

Noe did a great job at finding the car I wanted. He is a very helpful salesperson and I did not feel pressured into making a purchase. He made sure I was satisfied with the car I purchased and he was very friendly. All the questions I had were answered efficiently and I feel assured I can go back if I have any other questions or concerns. The service was superb and I would definitely recommend him.

simijac2009

Jul 18, 2016

From the moment we stepped into the dealership, Anwar and his assistant were extremely accommodating, personable, and extremely welcoming. Our family has owned Camrys for years and it was finally my turn to make my first big girl purchase after graduating nursing school. Anwar worked hard to get me exactly what I wanted within my budget, and even though I was indecisive and couldn't decide on what color I wanted, whether I wanted LED lights, whether I wanted grey or black seats (all very materialistic things but a very huge deal when you're a first time buyer), he never grew impatient and was always willing to work with me and talk through any issues. I walked out of their with my brand new vehicle with confidence, knowing that if I had any issues, Anwar was just a phone call away. My family has bought cars from his dealership for years, and I can guarantee you that they will never go anywhere else for their car needs. Truly an exception car salesman and an even better human being. Thank you Anwar, Praveen, and Toyota of Plano for all you did for us!

sireesh

Jul 18, 2016

Anwar was very helpful and he even followed up after buying the car which is very unique. Anwar was ready to help with my new car queries and he even asked me to visit him for clarifying personally. I would highly recommend Toyota of Plano and Anwar.

Leticia

Jul 17, 2016

The Service advisor Arthur Jacobus was very friendly and professional, everything was right and ready on time, I didn't have to wait at all. I will highly recommended. Thanks!!!

Keith2222

Jul 17, 2016

I have bought and leased several cars in my life, and I have to say working with Jay Lee was one of the best experiences I ever had. He was honest, informed and results driven. Would definitely go back for my next car.

Priyanka

Jul 16, 2016

We came in for a simple oil change/maintenance check before hitting the road on our family vacation. On our way to the Service Center, Taylor called to inform us of the manufacturer recall and to take advantage of this opportunity. When we sat down in person he was very thorough and professional when explaining all the details (even when asked the same question multiple times). Once we finalized, Taylor was very prompt in getting us into the vehicle, so we could finish prepping for our trip.Overall a very personable and courteous staff, and we would highly recommend Taylor and Toyota of Plano!

toyotalvr

Jul 16, 2016

We bought an Avalon Hybrid from Toyota of Plano and can't say enough good things about both. the car and the dealership. Sean Li was a pleasure to work with; efficient, didn't "push" us, and delivered what he promised. Everyone we dealt with, Francisco Perez, Faz Imam, the people at the door and the reception desk, gave us nothing but good impressions and made the whole "new car purchase" an enjoyable experience. We most definitely recommend this dealership and will certainly return.Jay and Phyllis NelsonFrisco, Tx.

Pammy

Jul 16, 2016

I was tired, slightly agitated and not looking forward to the car buying experience, Jacoub was sympathetic, understanding and very patient. VERY good experience. Financial officer was also very accommodating.

masaki720607

Jul 16, 2016

Kash was very helpful in purchasing my Sienna. It was a dAy after the July 4 weekend and he recommended me a great deal on Sienna XLE which was about $4000 off the regular price. I will be able to benefit later when I sell this car because I got it cheaper. Thanks again

Priyanka

Jul 16, 2016

We came in for a simple oil change/maintenance check before hitting the road on our family vacation. On our way to the Service Center, Taylor called to inform us of the manufacturer recall and to take advantage of this opportunity. When we sat down in person he was very thorough and professional when explaining all the details (even when asked the same question multiple times). Once we finalized, Taylor was very prompt in getting us into the vehicle, so we could finish prepping for our trip.Overall a very personable and courteous staff, and we would highly recommend Taylor and Toyota of Plano!

Rebecca Cordes

Jul 14, 2016

We bought our 2009 Toyota Matrix here and have used their service department for that car ever since. We also have our 1998 Toyota Camry (Yes, 1998!) serviced here as well.The customer service we have received has been best-in-class. We can't think of purchasing a car anywhere else. The peace of mind and lack of hassle that we've had in our interactions make it a no-brainer.

Jerry Burse Spain

Jul 14, 2016

The service is outstanding at Toyota of Plano and the service people outstanding. Everyone very friendly and go out of their way to assist you in any way,

Darla Reed Joseph

Jul 14, 2016

I have bought many vehicles but this experience was by far the best ever. Not only did Sunny make it a wonderful experience but everyone at the used car dealership did. Highly recommend!!

Jennifer Young

Jul 13, 2016

Forkan was very informative and helpful. His knowledge about Toyotas and his demeanor made our car buying experience pleasant and stress free. He spent a lot of time with us discussing the car and then teaching us about all of the features. We really appreciated his calm and honest approach.

Mjc

Jul 13, 2016

My purchase of this Prius has been the most pleasant of all my car purchases so far. Moe and Mirza at Toyota of Plano are truly exceptional. The service and atmosphere was friendly, courteous, professional, and efficient. We drove from Houston to get the car and the staff were very helpful and accommodating throughout. Both associates stayed late with us to make sure all questions were answered and helped us familiarize ourselves with the car before heading home. Absolutely worth the drive. Keep it up!Plano Toyota's fantastic service is in vast contrast to Mike Calvert Toyota where we first test drove a Prius. At Mike Calvert the staff displayed utmost indifference to our interests and questions. They were absolutely oblivious of the specifications of the Prius models and went as far as inventing a new Prius 5 model for questions regarding specific options.

Zachary Weinstein

Jul 13, 2016

I went into the dealership because my car was totaled due to the hailstorm back in March. My settlement was about to go through and the insurance company was to take my car the day after. Sunny wad a great salesperson and was very accommodating to my situation as I did not have the settlement check. We tested one car and I was all set to get the vehicle but after finishing the test drive I found a vehicle that I liked better. Sunny was very understanding and got the new paperwork and I ended up getting the other car. The only reason I didn't give the dealership 5 stars, was because I waited for over an hour to get to finance, but there was only one financer there, so I understand the wait.

Grant Shields

Jul 12, 2016

Deepak Rathor was a tremendous sales rep. He was not pushy and really spent time relating to us. I told him what I wanted and he made it happen. He went out of his way to ensure that our experience was comfortable. Kal Mian helped us with the finances and was very professional. You can tell that he was experienced and was on top of his game.

Bill Weyrens

Jul 12, 2016

Forkan was fantastic in taking care of me as a customer. He knows his stuff. He was honest and fair. He has excellent follow-up and follow-thru skills.

GeorgeM

Jul 12, 2016

Jacoby was very warm and friendly. He made sure to look after what we wanted and was very knowledgable about the car and its many features. He definitely played in pivotal role in us buying the car and worked with us. I would reccomend him to anyone I know. 10/10!

alitx33

Jul 12, 2016

I have owned my Scion tc for 10 years and lived in 4 different states. Toyota of Plano has hands down provided the BEST service. They are knowledgeable and the customer service is in a class of its own.

Jimz72

Jul 11, 2016

Fantastic customer service! Both Forkan and Bill go far and above to make your experience outstanding. I am currently working with them on my 5th purchase

KREED1029

Jul 10, 2016

Great location and a great staff. Will work to make sure you get the best deal possible. They truly care about their customers and the experience they have.

tulpanee

Jul 9, 2016

Jay Lee was Helpful to compare between options and also fast buying process. I bought 2 Toyota from him I Recommend him. I was a wonderful experience.

Bambino

Jul 8, 2016

Kash has excellent product knowledge and great customer service skills. He is very patient and bright. My husband and I were well pleased with this purchase experience and will come back one day for second family car. We will highly recommend him and Toyota of Plano to others.

aleve

Jul 8, 2016

Mr Noe Perez was efficient, to the point, and was flexible. I am happy I bought a car from him.He was very flexible and easy to work with.

Mattuagrad05

Jul 8, 2016

Mustafa is a great sales person to deal with when it comes to purchasing a new car. Very personable guy and looks after you to make sure you get the most out of your deal. He even went the extra mile to help me return the rental car I no longer needed after buying my new Tundra! Great overall experience, highly recommend.

Trish

Jul 7, 2016

Let's face it, sometimes car service can be as daunting as a trip to the dentist. Today, Service Advisor Travis made my car chore painless and ended up putting a smile on my face. Yes, the service is friendly and professional as I have come to expect from Toyota of Plano. Still, I appreciate Travis' extensive knowledge and attention to detail in a very business dealership. What I didn't expect and so appreciate was the extra time he took to help me get my new phone paired with the car . . . something I'd been trying to do for weeks. Never hurts to ask questions from the experts! My thanks to Travis, not to mention the guys in the shop, for a job well done.

karen

Jul 6, 2016

I bought the car that I trade in at Toyota of Plano, my husband bought his car at Toyota of Plano. Every time we have been there was have had good service.Morgan and Roberto were both excellent in customer service.Even people that were not waiting on us came around to offer us water.

camry

Jul 6, 2016

Service advisor Carlos is very professional & helpful. He explained details needed to be done on my car.I would not hesitate to recommend him to other customers.

K12345

Jul 6, 2016

Very fast and friendly, asked if I had any concerns with my car. Arthur was awesome he took great care of me. Will go back here every time.

DannyT91

Jul 6, 2016

Wade helped me pick out my first car- a 2016 Toyota Corolla. It was a pleasure doing business with him even while it seemed everything that could go wrong did on my end. Wade remained professional and determined to get me home with my new car. Overall it was a very satisfying experience. And thanks to Francisco for the financial help.

Happy Driver

Jul 5, 2016

I'd been looking for a new or used car for two months. I'd worked with John Ratcliff, Faz and Brian Salm. They are an outstanding team. John did his best to show me the new and used Avalons. Faz kept up with the internet contact, sending an occasional new used car. I eventually decided to buy a used Lexus and planned to visit another dealership that night to purchase. That morning I received a new listing on a Lexus at Toyota of Plano. I called John, but he was going to be out, but he alerted Brian Salm to be aware that we'd be coming by. On the way to the other dealership we stopped by and thought the car was the right one. Brian was very helpful in getting the deal we needed. We will definitely look at Toyota of Plano again, especially the team of John, Faz and Brian. Thank you for all your help.

NewCamryOwner2016

Jul 5, 2016

The service provided by Kash is truly exceptional. Kash is very knowledgeable on Toyota cars. He is a professional with lots of patience. He made my car buying at Toyota of Plano a pleasant experience which I was not expected initially. I highly recommend Kash.

Dog Chauffeur

Jul 5, 2016

Wayne Brandon was my salesman.I had not had to buy a car in over 12 years.I dreaded the use of going to a dealership.I did my search on line and made contact with this dealership. They were never pushy ( as were two other dealerships) and always answered my questions quickly. I finally made the visit and Wayne met me at the door. I looked at two vehicles and pretty much decided within minutes of the test drive which one I wanted. Wayne was a great guy who never pressured me and was able to work a more than satisfactory deal that day.I would highly recommend him to anyone looking to buy a vehicle from this dealership.

RAMESH DIVAKARAN

Jul 5, 2016

The service provided by Kash is truly exceptional, kash provided a great experience! He was very knowledgeable on Toyota cars; He is a professional with lots of patience, helpful and understanding.I would recommend anyone to meet kash for getting a new car in Toyota plano.

DannyT91

Jul 5, 2016

Wade helped me pick out my first car- a 2016 Toyota Corolla. It was a pleasure doing business with him even while it seemed everything that could go wrong did on my end. Wade remained professional and determined to get me home with my new car. Overall it was a very satisfying experience. And thanks to Francisco for the financial help.

Raul001

Jul 5, 2016

I came in to buy a Corolla with Sal Rodriguez because the experience my brother had with him 2 years ago also buying a Corolla. Sal is very good at making you feel valued as a customer and makes sure you get the best deal. I also can't forget to mention Mark Miller. Mark explained the details of the finances and was a real pleasure talking to.I will definitely come back to this dealership when its time to trade up!

Rachel589

Jul 5, 2016

He was timely, very friendly, and explained the problems and service results well. And the next steps, he went far to provide me the detail information as I requested. Thank you!

MumtazMakda

Jul 5, 2016

Kash and his team were exceptional employees. It was great working with them. They got us the best deal possible for my daughters new Corola and she loves it! They even gave my niece the best deal for her Corola as well. I will definitely be coming back here as they are so knowledgable, patient, and professional! Wonderful service guaranteed!

Pickleball Mary

Jul 4, 2016

Sales Associate Hank Harris was a delight to work with as my husband and I explored options for a new car. Hank patiently answered our questions and anticipated questions we didn't know to ask. We were treated with respect and warm hospitality throughout the time it took to make our decision and complete the paperwork. I highly recommend Toyota of Plano and Hank Harris in particular.

tmai1712

Jul 3, 2016

Got a Big deal on July 4th sale, Great service from Ben Saha, staying late after closing to help us to get the deal done

Shan-Wen Yan

Jul 3, 2016

After long hours of searching and comparing, Sham did provide professional service helping us to find the car we expected.Finally we made a great deal to buy the 2017 Camry Hybrid XLE from there, which is one of total two cars available now.We like the feature and performance of the car. We'll surely recommend to our friends.

matt322

Jul 3, 2016

They did a great job selling me my first car. I also had a rental car and they followed me to the rental car place to drop off my car. It shows they go above and beyond to keep their reputation. I wouldn't say I got a killer deal but it was fair. They had a big selection that is why I chose to go to them. But they didn't do a great job cleaning my car up before sending it off to me.

Akansha

Jul 2, 2016

Kash always outperforms other dealers! If you have a price in mind, Kash is going to beat it and get you something even better always! He is super skilled and always puts in that additional effort to give you a delightful experience! We finalized the deal around 11.30 pm and he patiently explained each single feature of the car. So here is where I will go whenever I make my next purchase. Highly recommended!

pete009

Jul 2, 2016

I took my car in for air bag recall. Arthur was professional and polite. I also got a tune up and water pump replace. My only problem was it would have been nice to know it would be a drop off and I would need to make arrangement for ride home.

NHAT TRAN

Jul 1, 2016

Hope keeping your friendliness and recommend this dealer if you want to buy a car . Also please make all the paper quicker so customers don't need to wait too long. Thanks.

Luis Aviles

Jul 1, 2016

I've had the best experience buying a car.I recommend Noe Perez 100%, he is an excellent sales employee who takes care of everything and looked for the best option based on my needs.

swatidesoares

Jul 1, 2016

Kash did a great job finding my RED+Camry+XLE, drove it from another dealership and didn't let me leave without driving out in the car I LOVE!! He was very professional, thorough and explained everything over and over again, answered all my silly questions, set up my Bluetooth and explained all new features I am not used to. He is highly recommended.

woultb

Jun 30, 2016

I had a great experience the stuff are professional i went there early they took me and able to finish earlier too their timing is great

anurag1106

Jun 30, 2016

I had the worst car purchasing experience in all my lifetime. The sales representative at this dealership are very RUDE, UNETHICAL and UNPROFESSIONAL. If this site allowed it, I would have given them a negative rating.Here is my experience:-I was in the process to buy a new 2016 RAV4 LE model and contacted this dealership through the Internet pricing of edmunds.com . I was then contacted by a sales representative Shams Asrani with a quote. I had earlier received a better quote from Toyota of Lewisville of $23,064 which I forwarded to him so that he may match the price, which he agreed to after consulting with his manager. However, I received a call from Ivan Funes from Lewisville that he will reduce $500 more on it. I told shams this fact and he said they will beat any deal Lewisville gives them.So I went to Toyota of Plano on 24th June around 6pm. Here is what happened:-The price they offered was $22,900 ,offered by Deepak Rathor, on which I said that I have a better price and tried to negotiate a bit to reduce it somewhat and get the best price. I then asked about the Graduate rebate on offer from Toyota to get an additional $750 off, on which Deepak said that you can only take that if you take financing with Toyota.On the financing part Carlos Lazo said that the best he can offer was 3.5% APR which I refused to take as I already had a 1.99% APR approved from a credit union so I said let me take one final look before of the car before making the deal. I went out and checked the car and decided I will pitch in for $22,800 if they don't agree I will go with $22,900 and pick the car. When I come back a senior of Shams (I didn't get the name) came and said to me "THERE WILL BE NO BUSINESS. WE CAN'T DO BUSINESS WITH YOU ". This was the most insulted and humiliated I ever felt in my life. I urge you people to not visit this dealership.I ended up buying the car from Lewisville on 25th June 2016. Here is summary:-1. Got the car at $22,250 with College Grad rebate.2. Got 0% APR financing with 0 down payment.In the end, I would like to thank Toyota of Plano for 'NOT DOING BUSINESS WITH ME' as I ended up getting a much better deal.

CindyE

Jun 30, 2016

I have had my vehicle(s) serviced at Toyota of Plano for years. I recently purchased a new Camry at this dealership and was there for a scheduled maintenance (oil change, tire rotation) this past Monday. My service advisor is Travis Watters and he provided exceptional service. He's friendly, knowledgeable and understands customer service very well. I highly recommend him and he will be my service advisor as long as he's there!After my visit, I received a survey about my experience. I was pleasantly surprised to receive a phone call from Michele Schols, the Customer Relations Manager to discuss my survey. I don't recall every receiving a phone call like this previously and appreciated this extra effort to ensure I was satisfied.Toyota of Plano has provided and continues to provide me with very good service.

chris m

Jun 30, 2016

I purchase my 2015 Rav 4 last December and dealt with Isrel Moncada ,[very polite and professional salesperson] towards me, he did me a great job on the pricing of my Rav 4 and made sure I was completely satisfied with the deal and the SUV. This week Israel e-mailed myself to make sure I was aware about my upcoming service. I decide to being the vehicle back to this dealership although their is one in my city, because I had heard a lot of excellent reviews how you would be treated. I dealt with Kenny Rodriguez who also was very polite and professional toward myself in dealing with my service of my vehicle. If you are looking for a Great Dealership to purchase or to service your vehicle you will not go wrong with TOYOTA OF PLANO.

Kate313

Jun 30, 2016

I felt that I was given top notch service from Toyota of Plano and from Jay Lee. Jay was very helpful in answering any questions I might have and making me feel comfortable with my car before I left the lot. I can't say enough good things about the experience!

jerry

Jun 30, 2016

It's a great experience to buy RAV4. Sean is nice and give me valuable suggestion on matching what we need. I like the way Sean do business, not too pushy, but competitive price. The process time is fast. I would give them 5 star.

cft2147

Jun 29, 2016

Salesman was knowledgeable and I would recommend him - but financial person was deceptive and even though I had been pre approved by a finance company for approximately 4% - he tried to tell me I hadn't. There was a lot of game playing and hidden messages by the finance person. I left the dealership feeling disrespected because I was a female purchasing on my own and I am certain he (finance person) took advantage of this.

BellamyOnesoch

Jun 29, 2016

Since moving to Texas three years ago, I have had all my service work done at Toyota Plano. Based on my good experiences with David Walc in the service department I knew I would back when I bought a new vehicle. We had already decided which vehicle we wanted so we came in and talked with Noe Perez. He showed us all our options, was very knowledgeable, and we drove away within 2 hours with the exact car we wanted. Noe is very professional and personable. Thanks Noe!

gdominguez69

Jun 29, 2016

Once again, I came out a pleased customer at Toyota of Plano. I have a 2010 Tacoma and this time it was 65,000 miles service. I must say the car has given me no problems since i bought it, but in the same way, the good people of the service department were awesome. Although they had a day fully booked, they were able to squeeze me in and service my car. I was in an out within 90 minutes. In the meantime i was able to take advantage of the WIFI at the customer wait area and attend a few meetings from work, when the car was ready, i went to pay and came out and they even washed my car. Ms Pam at service department was professional, knowledgable and very nice to talk to. that is why my 5 star rating and why I only service my car at this dealership

NewToyotaDriver

Jun 29, 2016

Kash provided a great experience! He was very knowledgeable on the vehicles and their trim levels plus the promotional offers that the dealership have available. I would highly recommend going to him so that he can show you what they have to offer. You will not be disappointed!

bbsews911

Jun 29, 2016

Kash was my sales representative and he was great. He was very knowledgeable and warm and friendly. He made sure I fully understood everything during sale and took the time to make sure I knew my options. He also went over the car after the sale and made sure I knew how to operate all the options on my new car I will definitely tell my friends about Toyoto of Plano I am so pleased with my new car. And kash

Car june2016

Jun 28, 2016

Although Toyota of Plano didn't have the vehicle available I wanted to buy. Noe was able to locate the perfect vehicle for my growing business. Thank you so much for going out of your way Noe and getting me the perfect vehicle in house the next business day.

Chuck

Jun 28, 2016

This was our fifth vehicle purchase from Toyota of Plano. We have always had a very positive experience in the sales process, during any service for the vehicles and owning these vehicles. We will continue to purchase from Toyota of Plano for these reasons.

Mharris0638

Jun 28, 2016

Exceptional customer service! I was truly taken care of throughout my whole first car buying experience. Helpful staff, lots of complimentary goodies, and made the car buying experience memorable as well as affordable! I would definitely recommend this dealership to friends and family.

swedaxel

Jun 28, 2016

Quick, respectful, not pushy. We had done a lot of level setting in email before showing up wich limited negotiations.Wife changed her mind about color but Max just went with it.

KimS

Jun 28, 2016

I had really great experience doing business with Moe, He was really helpful and patient. Finally after two weeks looking for car by searching entire Richardson and Plano area found this nice deal and this dealership

Tundra Plano

Jun 27, 2016

Brought my Tundra in for what I expected would be a warranty item (rust on interior seat brackets) since my Tundra has less than 4K miles and still under factory warranty. My usual guy, Dylan Davis, would have been right on it. Unfortunately, he left to be a stay at home dad. He is missed.These two new guys went out of their way to decline the work and claim it was normal for interior parts to rust inside of one year. I was sad to see Dylan Davis had left the company, that was a guy that knew how to take care of things.Frankly, I wont be back for any more service until the service staff learn to take care of customers.

MelvinR

Jun 27, 2016

Kash service was excellent did everything was good did everything he said. I have been buying toys to for 30 yrs what more can I say I would recommend kash

Moe

Jun 27, 2016

I was taken at the appointed time, The advisor was courteous, told me approximately how long the work would take and it was ready within 5 minutes of the estimated time. The car was in good shape, was washed. People at the cashier desk were nice. Finally,, very clean and comfortable waiting room.

LegendaryLee

Jun 25, 2016

Moe Rezaei did an exceptional job taking care of us right from the beginning. He was friendly and very professional. He helps us find the perfect car that fit our budget. Additionally, Moe did what he told us he would do... Got us a great deal on the car! Highly recommend Toyota of Plano to others looking for a new car. Ask for Moe and he will take good care of you. Thank you so much!

Philsalo

Jun 25, 2016

My spouse and I have been having our vehicles serviced at Toyota of Plano for 12 plus years and have always been satisfied with the helpfulness of the service reps and quality of the work performed by the service technictans. Our service requests have always been completed correctly the first time. We've never had to bring a vehicle back for correction.

Chris

Jun 24, 2016

My wife and I were looking to upgrade from our 2013 Toyota Tundra. Joey and the staff at Toyota of Plano made this experience painless and quick for us. We disn't have much time to be hassled and Joey helped us find a truck for our budget and wants and needs without even having to drive out to the showroom until time to sign papers and pickup the new truck.

Kelly Smith

Jun 24, 2016

I normally hate shopping for a new car, but this experience was the best new car shopping experience that I've had in a long time. Kash was extremely helpful and knowledgeable.

Emily Cochrane

Jun 24, 2016

I always enjoy every interaction I have with Toyota of Plano. I initially came to them with a service issue for my existing Rav4. Concurrently, I got a message from Carlos about vehicle acquisition and that kicked off my gears to consider perhaps moving my planned car purchase for next year up to now. After consultation and cost outlining with Judy in service, I decided it was time for a new car. I worked with Jose Campos, who was wonderful. I was not sure what I wanted or what car would be the best fit for me, and through Jose's guidance, I was able to get into a new RAV4 and am VERY happy with my purchase. Judy in service did a fantastic job of helping me understand what servicing my car needed to help me determine if it would be better to invest in my existing or to move on to a newer car. The entire team worked so well together to make my interaction easy to understand and make an informed choice. John was also helpful in outlining my lease, since this is the first time I have leased a call. Everyone was friendly and rolled out the red carpet to make sure I felt welcomed, informed, and in control of my purchase. What a great team!

Miranda Lyn

Jun 24, 2016

Noe Perez was our Sales Associate and he did a great job. We were in and out within 2 hours. No sales pressure at all.

Alicia B.

Jun 24, 2016

I always have a great experience, they take good care of me. That is the only place I bring my car for service.

McCormick, Patti

Jun 23, 2016

I am very impressed with Toyota of Plano and the excellent service I received. I bought a used Toyota and the entire experience from start to finish was excellent. It was an absolute pleasure working with Forkan Siddique!He was courteous, knowledgable, professional, and kind. I told Forkan exactly what I was looking for. He showed me several cars and was patient in answering all of my questions. I cannot say enough good things about my exceptional experience working with Forkan. He is WONDERFUL!!

Toyota4Life93

Jun 23, 2016

My experience buying a car here was nothing but amazing. This was the first place I looked when wanting a new car, then I went many other places just to browse and compare, only to return here again to purchase my car. The sales person, Alan Zoudi, was extremely educated on all of the cars there and was able to answer every question I asked plus provide an abundance of extra additional information that helped my decision. I purchased here because they offer great pricing, but also because the sales people really care about you and that you are going to be happy with what you buy. I never once felt rushed or pressured into buying, it felt more like a good friend helping me decide what kind of car I should get and what I should look for in a car, and at Toyota of Plano they really go the extra mile to make sure you are confident with what you are purchasing before they sell it to you. I would recommend this dealership to anyone hands down.

Zarmeen M

Jun 22, 2016

Kash provided us with excellent customer service and was very helpful in choosing the car that was best for us. He was very knowledgable and took care of everything in a professional manner. Thank you for your service. I will definitely recommend friends and family to go to him when thinking of buying a car.

Teach

Jun 21, 2016

Antonio was knowledgeable, patient, and extremely helpful. He worked hard to make what is often a stressful situation very pleasant. Sam in finance was fast, friendly, and efficient. I highly recommend doing business with Toyota of Plano. I will definitely be a repeat customer.

lecru02

Jun 21, 2016

My Highlander is almost 10 years old and has always been taken care of by Toyota of Plano to my great satisfaction. The service is quick and efficient and, although no one likes to hear bad news, they find problems early on and let you know so you can take action. The facilities are clean though spartan but on the other hand we don't need to pay for the fancy overhead of a Lexus dealership. I plan to keep my long term relationship with this dealership even up to my new Toyota.

bwhitney

Jun 20, 2016

The whole process took just a few hours, starting with a test drive to driving off the lot. It could not have been easier, and everyone we worked with could not have been nicer. Great experience all the way around.

brad2016

Jun 20, 2016

We came in to look at a Tacoma. Max was efficient in gathering our information and had us test driving one in under 15 minutes. He showed us a few trims that we had in mind, explaining the differences in great detail. Negotiations were not high pressure and we got a fair deal. I would definitely recommend Max if you are looking for a Toyota!

Sequoia

Jun 20, 2016

Hank was the best car salesman we've ever had and we've had dozens over the years. A class act! Personable and very competent. Thorough. A real gentleman. No pressure. Just xxxx good!!!Dealer has been great to deal with. Financing was easy-peasy too!These guys are gold star. Best of the best!!

Karen

Jun 20, 2016

Kash went out of his way to get us the car we wanted at an exceptional price! He discussed everything thoroughly and made sure we were happy with our purchase! I highly recommend him! Thank you!

kwalk25

Jun 20, 2016

Great experience! I was communicating with Max via email regarding what car I was going to purchase. When we finally decided to come in to buy, Max was there and ready for us. We knew what we wanted, and he was very helpful throughout the process. We got there at 8:30am on a Satuday and we're done by 11:00am. Max was there every step of the way. Great experience and we love the new addition! Thanks!!

Percy & Maria G.

Jun 20, 2016

Noe Perez is the sales person who helped me with all the buying of my 2016 Toyota Tacoma,he is a nice person and very kind, it shows that he has a lot of knowledge in the car/trucks business.

tylerbrummett

Jun 20, 2016

The buying process went so smooth! Deepak (our sales guy) was definitely the finest salesman there and very knowledgeable on EVERYTHING! I've purchased plenty of cars to know how salesman can drag out the process, but not Deepak! We were out of there in no time with a brand new rav4 - good price - good trade in value and great deal on the warranty! The car was spotless and exceeded our expectations. Deepak went over all of the features with us as well and has been following up with us - that's the kind of customer service I enjoy coming back to... thanks Deepak and thanks Toyota! We will be back again for our next vehicle

richard bigham

Jun 20, 2016

Antonio Perez made our car buying a satisfying experience. He listened to our needs and through patient, professional, and thorough negotiation it culminated in a mutually agreeable transaction.Thank you, Antonio. RDB

Blake

Jun 20, 2016

The whole process took just a few hours, starting with a test drive to driving off the lot. It could not have been easier, and everyone we worked with could not have been nicer. Great experience all the way around.

sherriparis

Jun 19, 2016

I purchased a car today from Toyota of Plano Used Cars. My salesman, Forknan Siddique was fantastic. I am so thankful he was the one with whom I first spoke. My sister also bought a car from him today. He is professional, kind, honest, helpful. The entire experience was a pleasure, which is not something that usually happens when buying a car

Vu1

Jun 19, 2016

Wade Lee and Taylor (both salesman) and Kal (finance) were all excellent. I negotiated a deal over the phone and drove from Austin TX to Plano TX to get my car. Everyone so nice and professional, I was literally done in about 2 hours. I recommend this place to everyone

Tammybutterfly

Jun 19, 2016

We are very impressed with Toyota of Plano and especially our salesman Ben Saha! He was very attentive, sensitive to our needs and not pushy at all. He was very helpful and accomodating and we could tell he really cared about us and finding us the best car for the best deal. We are a newly married couple and just figuring everything out so he really catered to all our needs. We are very satisfied with our new vehicle and will definitely tell all our friends!

Deravon

Jun 18, 2016

I called before I went in to make sure the car I wanted was there and I was put in contact with Sama, who did a wonderful job of making me feel relaxed at ease. Once there I had a great test drive with the car I wanted and a few others just to make sure I was on the right track. All in all it was an easy and stress fee process and I'm very happy with my purchase.

JR

Jun 18, 2016

Judy is my service advisor and always takes great car of my car. She gets it done. She understands that everyone is short on time and she makes things painless. Thanks Judy

Sarah Bunten

Jun 17, 2016

Toyota has run in my family for several years, I suppose its safe to say, the purchase of a Toyota vehicle, is much like a family tradition. Since I myself was able to drive, Ive driven nothing but Toyota/Lexus vehicles. My father has only ever driven Toyota Sequoias and my mother has owned 6 Toyota vehicles and is currently driving her 3rd Lexus. I think its safe to say that my family is loyal to Toyota, as their vehicles have provided safety and reliability. I currently drive a 2014 Avalon. I bought my car in September of 2014 with 14,000 miles. I thought I was getting a great deal, as this is considered one of Toyotas Luxury vehicles. To my disappointment, in the summer of 2015, several issues arose. The trim around the radio and cup holders began to flake. I live in Texas. The summers here are hot, so I decided to crack my windows to prevent the car from overheating. Unfortunately, when I returned, I was stunned to see the leather had bubbled up. Less than a year from purchasing this vehicle, the leather is severely cracked. This is not okay. I took my vehicle to the dealership to get the trimming and leather seat fixed, only for your employees to tell me that this was my fault, in which they accused me of spilling a drink and thats why the leather seat was ruined. A month later the radio started turning off inconveniently. I took time out of my day and my job, to take this car to the dealership. I was told they needed to update the software and that was the reason it wasnt working properly. After having waited for four hours, I was told I need to make another appointment, because they had to order a new radio and were unable to perform the updates. This is unacceptable. After having brought my car back into the dealership to have the radio replaced and the software updated, currently to this day, I still have the same issue with the radio. Along with the continuous problems with my radio, two of the buttons on the driver side door, fell off and have stopped working. I contacted Travis at one of your dealerships, left 4 messages and after 2 months of attempting to contact, he finally calls me back. I made another appointment, for the radio and buttons, took time out of my day and my job and after having waited three hours I was told they had already replaced the radio and there was nothing they could do. I got my vehicle back, only to find they didnt replace or fix the buttons on the driver door. Again this is unacceptable. What happened to customer service, because there was none at this location?Id love to keep the purchasing of Toyota vehicles in my family, as a tradition. Although if Toyota cannot give me a reasonable explanation and or solution as to why my 2014 Avalon- Luxury Vehicle has had this many issues and why the issues have not been fixed, I can promise that my family will no longer contribute business to Toyota.

segovia

Jun 17, 2016

I was very happy with the the service personnel during my last scheduled visit. Your mechanics found an unusual problem that would have created an even bigger and more expensive issue down the road. Travis Watters, my service provider, did a wonderful job of keeping me informed of all issues and plans of action. I was very pleased with my experience.

achamma_anush

Jun 17, 2016

We went on a Friday evening to test drive and thanks to Moe and his expertise we ended with a great deal on a 2016 Highlander in less than 2 hours! Moe was great to work with , very patient to all our queries and his customer service was exceptional . He also followed up to get my loan closed for my trade in car. Moe was kind and understood our budget needs as well! Will highly recommend Moe to my friends and family.

Dale

Jun 17, 2016

Max has excellent Tacoma knowledge and in knowing the inventory on hand. Made it very easy to understand all the model variations to identify what I really wanted...!

qiona01

Jun 17, 2016

My first person of contact was Wayne Brandon. At my initial encounter with him, my car buying experience was a breeze. I was in a "sticky" situation when I first went to Toyota of Plano. However, I told Wayne my wants/needs in relation to the car, price, and coverage and he promptly took it from there. He was extremely knowledgable and personable. He made me feel comfortable, yet excited about my purchase. I could not be happier with my experience and with my new car! I would definitely recommend friends and family to buy from Toyota of Plano (and especially from Wayne Brandon).

Christine Meeker

Jun 17, 2016

The representations are very customer oriented. I bought my car in for routine maintenance, from the entry point to completion the best customer attention was given.

QiYo

Jun 17, 2016

My first person of contact was Wayne Brandon. At my initial encounter with him, my car buying experience was a breeze. I was in a "sticky" situation when I first went to Toyota of Plano. However, I told Wayne my wants/needs in relation to the car, price, and coverage and he promptly took it from there. He was extremely knowledgable and personable. He made me feel comfortable, yet excited about my purchase. I could not be happier with my experience and with my new car! I would definitely recommend friends and family to buy from Toyota of Plano (and especially from Wayne Brandon).

smsutton

Jun 16, 2016

My wife was in an accident that was not her fault, and as a result our 2014 Acura MDX was totaled. She was very fortunate to walk away with zero injuries. That put us in a position to find a new vehicle. She wanted something bigger that would make her feel more secure on the road, as we all know Dallas drivers dont pay attention on the road! So I reached out online to find the best price for a 4Runner Limited with a 3rd row. Moe responded the same day with the best price out of 10+ Toyota dealerships in the DFW area. The time was 8:30PM, 30 minutes until closing, I called Moe and said have the car ready were coming to pick it up! We arrived at about 10 after and Moe was in the parking lot with a smile. First time meeting Moe, hes a very funny guy with a good sense of humor. Not long after we were out the door in record time. If anyone is looking for a car in the DFW area, be sure to at least talk with Moe its worth your time!

New Car

Jun 16, 2016

Mr Kash Zaman was extremely professional, friendly, and diligent in his dealings with us. We had never leased a car before and thus we had quite a few questions about the entire process all of which he answered with great patience. I also very much appreciated his easy going approach. Often when one is looking for a new car salesperson's can be very pushy. He never pressured us and allowed my wife and I to think over the whole matter for a few days. He also helped us arrange the car insurance. Overall, my wife and I were very pleased with our experience with Mr Kash Zaman. He is an exceptional fellow and we highly recommend him and Toyota of Plano.

Tracy

Jun 16, 2016

Kash was so helpful and very knowledgeable. He was able to get me the exact vehicle I wanted. I would definitely recommend him to others.

Grinoworld

Jun 16, 2016

Hello guys,I worked With Ben and Max, both pretty good guys to work with helped me get the deal I was looking for and, made it the right, So that I could go home smiling!! By the way, Ben went out of his way to help me close the deal, called his senior sales, called his manager, called his GM, called Japan to make it right. Those guys are amazing people to work with and deserve a raise for having to deal with complicated customers just like me.I wish you all the best of luck!

alireza

Jun 16, 2016

In my experience in purchasing my new 2016 camry, I am pleased to say that Mr. ethan sabahi provided outstanding customer service. This is the first vehicle I've purchased from Toyota plano due to Mr.sabahi painless and professional customer service. I will definitely refer a friend or colleague to this dealership to be taken care of by Mr. sabahi Thanks you again!

AlyseTomlinson

Jun 14, 2016

The dealer I worked with, Kash, ensured that I got exactly the car I wanted and was able to get it for the price I needed. I came in and left quickly in only 2 hrs with my brand new car, hassle free.

Gama

Jun 13, 2016

I had the pleasure to met Noe Perez while buying my new Highlander, he is a great salesman, person, very patient and professional, I visited several dealers and I returned to Toyota-Plano because of him, he helped us to take the best decision to buy the car that my family and I wanted and at the best price, thank you very, very, very much.

Bill Yielding

Jun 13, 2016

I am retired and I have had a company car for over 30 years, therefore I have not bought a car in over 30 years. I was not looking forward to this experience but I was pleasantly surprised.My sales person, Roberto, was very patient and professional and the Sales Manager was very open to my budget and concerns. They both worked with me with no high pressure and until we completed the sale. I was extremely satisfied with the process and will buy from this team again and will recommend them to my friends and family. Bill Yielding

Bianca

Jun 13, 2016

I purchased my "first" car with the help of Kash. He is very knowledgeable and made sure I chose the car I really wanted. It was a great experience and will definitely refer him to anyone who is looking for a new vehicle.

hank1701

Jun 13, 2016

I was assisted by Hank Harris. He was courteous, efficient, and made my purchase experience pleasant and quick. He took time to show me the features and gadgets in a new vehicle,, I purchased the 2016 PRIUS 3. He made the experience easy with minimal hassle and haggling.

Chris

Jun 12, 2016

Ethan did a great job helping me with the purchase. Excellent care with the details and it was a busy Saturday. Ethan kept me updated and handled my questions quickly. Well done! Very happy with the experience.

Pedrito43

Jun 12, 2016

Working with Jorge make my purchase easy and clear, he always was helping me, and he clarify all my questions. easy to talk to him, and he always was honestly related to the car.

Picky Buyer

Jun 11, 2016

Bought a car recently at this dealership. Ethan was very efficient in handling the entire process and made it extremely easy and quick. Will definitely recommend the dealership and Ethan to anyone looking to buy.

Buyer

Jun 11, 2016

Bought my car at this dealership in June. Brian was very courteous and professional. He answered all my questions and knows his "cars". The whole process was completed easily. It is obvious that Brian puts the customer's needs first. Definitely the place to buy a car.

SuperHappy

Jun 11, 2016

Of course, there is always apprehension upon entering any car dealership. However, my experience at Toyota of Plano and the most wonderful car sales agent there, Sama, was absolutely AMAZING!!! Her low pressure, laid back, go with the flow style made visiting "soley" for a test drive turn into driving out of the parking lot with a brand new 2016 Toyota Highlander with bells and whistles for a great price. This was by far the best experience I had purchasing a vehicle. Due to Sama's winning personality, willingness to work with us and knowledge of the cars, I was sold. She was there virtually from the beginning answering my questions online up to negotiating the right price for us. I will DEFINITELY be back to purchase another car from Sama at Toyota of Plano. Thank you, thank you, thank you!!!!!

Meganmmmmm

Jun 11, 2016

Decent experience. We liked our salesman. The financing was rushed and he did not explain stuff to our satisfaction. But overall good due to Carl.

Buyer

Jun 11, 2016

Bought my car at this dealership in June. Brian was very courteous and professional. He answered all my questions and knows his "cars". The whole process was completed easily. It is obvious that Brian puts the customer's needs first. Definitely the place to buy a car.

B Bevill

Jun 10, 2016

Don't normally complete these things but I wanted to bc the service department did an awesome job on getting my truck in and out for me. we drove into to Plano (2 hrs) to purchase our truck. I was in Plano for an appointment and popped in for my service (no appointment) and they were able to work me in. Thank you Toyota of Plano! Brandie Bevill

Ed

Jun 10, 2016

I bought a car in this dealership yesterday. They delivered me very fast and professional services. I had a deal with Jay Lee, he helped me to find the right car for my daughter. Jay helped me to buy two cars at year 2011, and this is my 3rd car from him. I was satisfied with his service at 2011 and, I was happy to get his service this year again. He is kind, fast and professional.

seideli

Jun 10, 2016

This was the last of my 4 free oil changes and tire rotations since buying my Toyota Camry in 2014. Judy Demms has been my service advisor and she is a pleasure to work with. She is great at her job, explains everything thoroughly, offers to set a next appointment if I want one, and clearly loves her job.

MO9013

Jun 9, 2016

Pleasant and welcoming staff with knowledgeable sales representatives. I had a truly exceptional experience there purchasing my new car. I also use this dealership, Toyota of Plano for my current car service as well and they just operate efficiently. It is just a great place to go for any of your Toyota vehicle related needs. I recommend them.

jefflaura1121

Jun 9, 2016

Kash was extremely helpful, especially finding the perfect fit for my budget and for me. he was very patient reviewing all the bells and whistles and technology on the car after I had purchased it. My new Highlander drives like a dream!!

Sandyl50

Jun 9, 2016

I took my car in for routine service & asked Ken McCorkle if it might be a good idea for me to lease rather than purchase a car. He explained the benefits & helped me make my decision. I found Max Hassanzadeh in sales. He was so polite, easy to talk to, showing me different cars while treating me with such respect. It's still intimidating for me as a woman when I go into a car dealership, Toyota of Plano has always made my experience so easy, even pleasant every time.Kal Mian guided me through the financing part which can be a long, torturous experience for anyone. He was efficient, never pressuring me & counseled me to purchase gap coverage insurance for my leased vehicle. I am telling all my friends that Toyota of Plano should be their first choice.

princetonmarcellis

Jun 9, 2016

My man Carl Teachout is absolutely amazing!!! He built rapport with me very fast and very knowledgable. He knew exactly what I wanted and got the job done quickly. Thank you guys.

Dcutillo

Jun 9, 2016

Ali's been around the business for a while and it really shows. Super informative and really patient. He had great info about past and future models, also about Toyota in general. He knows enough about his products that he can help you decide what vehicle you need and not just the one you want. He's super easy to talk to and gives an honest opinion about things that matter when making a big decision. I'll definitely recommend Ali and the rest of the team to anyone looking to buy. Thanks guys! Love my new truck!!

Vicki Eisenberg

Jun 9, 2016

We were his very first customers and we keep coming back! We love the Prius technology and the gas mileage keeps getting better! This one is up to 55mpg! Kash takes good care of us and so did the finance guy Kal!

Marissashark

Jun 9, 2016

From the first moment my father and I walked to the dealership, we were met by very kind and warm Toyota employees. Mr. Moe was our salesperson and he went to great lengths in 100 degree weather to find us the perfect car for me. He also went to great lengths to ensure that we got the best deal possible as I am a teacher. I would definitely recommend this location for your next Toyota. They were fast and efficient. Two thumbs way up and a major shout out to Moe!!

mde0047

Jun 8, 2016

The car buying experience was made easy and there were quite a bit of options for the type of vehicle I was looking for. Did not feel pressured and was able to take my time.

George Smith

Jun 8, 2016

I made an appointment - they were ready for me when I got there - they gave me an estimated time as I decided to wait on the vehicle. They beat their estimate- I checked out and was on my way. Carlos Murillo did an excellent job checking on me and making sure everything went like clockwork.Great dealership

Meagan Massey

Jun 8, 2016

Everyone at Toyota of Plano was very helpful and understanding! As a recent College Graduate, Kash guided me when it came to finding the right car, at the right price. Kash is persistent and VERY helpful! I would recommend this dealership because of the fantastic employees and high inventory for more options. Thank you, Kash for helping me find my perfect car that will last awhile! I am in love with my new Camry!

Tony

Jun 8, 2016

I bought a Toyota Tacoma over the weekend, the experience with especially "Mr Wayne Brandon" Sales Consultant was amazing. He went above and beyond to make the deal happen. The Staff feed me for lunch since it was a Saturday and it was really busy, had to wait for the business office which was very busy. I had a follow up call yesterday from him checking up on the progress of the car and if i was satisfied with the buy. Thank you once again to the Toyota of Plano who made me feel pleasant and welcome. They work as a family and i would definitely do business again.

Rav4Rules

Jun 7, 2016

Wade listened very carefully to exactly what I needed and was able to meet all my expectations and more. He made a dreaded and stressful situation of purchasing a car quickly and unexpectedly actually fun and enjoyable.

toyotaofplanosucks

Jun 7, 2016

They refuse to fix a car that it under warranty. The drivers seat rattles at highway speed and they blame it on the tire even tho i have been complaining since day one. They took 1.5 years to fix a check engine light. It was a leak in the evap but every time i came in they kept resetting the check engine light. Terrible servie and will never do business with them again. I have had 5 toyotas in the past. Ken Mckorkle was rude disrespected me in many ways. Tried to contact service manager Doug but he never picked up. I also waited an hour to get my car after the service which was dirtier than before.

mallub

Jun 7, 2016

This is one of the quickest car purchase we ever made. Anwar explained in detail so it was very easy to take a quick decision. He extended support after purchasing the vehicle. In a nutshell, we are so happy with Anwar.

T-money

Jun 7, 2016

I bought a Toyota Tacoma over the weekend, the experience with especially "Mr Wayne Brandon" Sales Consultant was amazing. He went above and beyond to make the deal happen. The Staff feed me for lunch since it was a Saturday and it was really busy, had to wait for the business office which was very busy. I had a follow up call yesterday from him checking up on the progress of the car and if i was satisfied with the buy. Thank you once again to the Toyota of Plano who made me feel pleasant and welcome. They work as a family and i would definitely do business again.

Rav4Rules

Jun 7, 2016

Wade listened very carefully to exactly what I needed and was able to meet all my expectations and more. He made a dreaded and stressful situation of purchasing a car quickly and unexpectedly actually fun and enjoyable.

LandCruiser777

Jun 6, 2016

Hank is very thorough and yet made the process go by quickly. Paid close attention to every detail. Wonderful experience. Thank you so much for all your help!

HH

Jun 6, 2016

Our salesman Curt was very professional and did what he said he would do. Our purchase was no hassle, got a great price and was executed in a very satisfactory manner. Thanks for a great buying experience!

Anna

Jun 6, 2016

I recently visited this dealership and walked away with a car within my budget that had everything I needed. It was a very easy process and they are very open about everything here. This is my second car from this dealership because they always make things so easy and get you exactly what you need. Ethan did a great job and was very helpful. I'll definitely be a local customer and I'll be coming back!

NikhilWadhawan

Jun 5, 2016

Very friendly and curtious staff.Great place for keeping the kids engaged while you go select your car Dennis Woodard was extremely helpful in finding the right car based on my email. Best part was frequent and important communication.I will look forward to buy another car from Dennis very soon.

annaogerber

Jun 5, 2016

I recently visited this dealership and walked away with a car within my budget that had everything I needed. It was a very easy process and they are very open about everything here. This is my second car from this dealership because they always make things so easy and get you exactly what you need. Ethan did a great job and was very helpful. I'll definitely be a local customer and I'll be coming back!

cledgar

Jun 3, 2016

I recently ended a lease and started a new one with a new Prius with the gracious help of Max Hassanzadeh. He was very knowledgeable, attentive, and never made me feel rushed throughout the process. I've gotten the car for a few days now and it is definitely the right fit for me.

LAWRENCE PUETZ

Jun 3, 2016

Looked at a hail damaged 2014 Venza XLE with Stephen Putman. He tried very hard to get a deal we could both live with and my experience with him was excellent and pleasant. Yes, he wanted to sell me this car. I had some limitations which he respected, and the car in question, while in many ways a dream car for me, was out of the park because of my insurance company not being willing to go full coverage without repair to the car. I can't blame them, or the dealership that we couldn't get there. If they repaired the car, there was no room for them to make money, even at retail, sadly. Everyone concerned was very helpful and no pressure. Thank you for your help. I will cheerfully recommend you to anyone looking. Larry Puetz

corolla123

Jun 3, 2016

I recently visited Toyota at Plano to get my daughter's new car. He was very kind and he explained very thoroughly about the specifications of the car and advantages. He gave out really good deals and offers to our family! It was a great experience and was very pleased with his service.

Joe

Jun 2, 2016

Wade is a great salesman. He is very friendly and knowledgeable. He is also very patient and answered every question we had throughout the process. He went out of his way to make our car buying experience pleasant. Even after we got the vehicle, he called to remind us some of the favorite features on the RVA4. He also reiterated that plates and registration will likely first get to the dealer and he will call us within a month when it is there. Overall, Wade rocks! On the other hand, I do not like what happened when we were trying to refinancing the RAV4. Mr Perez tried to give us 5.75% on the loan. What a joke! He should just give us whatever TOYOTA is offering.

tscryba

Jun 2, 2016

This is our 4th new vehicle from Toyota of Plano, this place has always taken the time to make sure we get the best service. We dealt with Wade Lee this time.... Great guy to do business with, covered every base that a true salesperson should cover, answered all questions we had about the vehicle and the finance issues. We never had to repeat ourselves to him and we never felt pressured during the process. Would gladly do business with this dealership and Wade again. Thank You

gburrs1

Jun 1, 2016

Started out on the internet looking for a 4-Runner and after reviewing some publications decided on the Highlander. Curt found vehicles for me and gave me choices, options and I began negotiation with other dealerships as well on similar vehicles. Curt was both knowledgeable and courteous and worked with me to obtain my price point. No pressure from Curt nor Faz and they allowed me to make choices on my terms. I am grateful to them both and recommend Toyota of Plano as a fair and honest place to transact the business of purchasing a new vehicle.

Ella

Jun 1, 2016

In few words - we got more than we expected. Eric is very helpful guy, so, of cause I strongly recommend this place and this guy..

Jim Kneese

Jun 1, 2016

very attentive to my concerns with a pleasant smile on a really bad rainny day.. My first visit & every thing was explained and pointed out.

Mohand

Jun 1, 2016

I got a complete unprofessional and dis-respected treatment during my sales experience with Toyota of Plano.I don't know how I should start this, I have been a Toyota customer for the last two years and I visited multiple dealerships but I have never got such unprofessional and dis-respectful treatment like the one I got at Toyota of PlanoLong story short , i would never buy a car from this Plano dealership in the future no matter what.My Sales experience:I agreed with the sales guy on the pricing before i showed up in the dealership to finish the paperwork and walk out with the car but this is not what happened , what happened is one of your sales manager "Carlos"tried to rise the price of the car 500$ on me despite the fact I already agreed on the price previously.When I refused to pay any extra money above the price that I signed up for, he started acting rude and I cant believed things he said to me starting with " i am the in charge person in here nobody in this dealership going to sell you a car if I decide not to sell you" , I replied to him gently "its true, its your car and its your dealership and I don't have control over that but I got a better deal from other dealers which I am going to sign up for if you are not going to sell me the car with the price that I signed up for"He made it worse when he accused me of lying in front of my wife and kids when he said "This is not true, you have never gotten a better deal before and you wont get any and if you are going to walk away and not signing up for the risen price that I am offering you then It wont be valid anymore , in other word -he was threaten me that he will rise the price.The man accused me of lying in front of my family/ it was unbelievable.This is where i told him " we are over here" and i am not going to buy any car from somebody accused me of lying and that was totally inappropriate - i cant possibly believe that those guys treating their customers like that.Anyway, The moment i walked out of the dealership , I visited toyota of lewisville where I got a better deal as well as a treatment with "respect" much better than the one i got from Plano dealership , and btw; I made my purchase from there on the same day.I would not recommend Plano dealership to anybody because of the horrible sales experience that I got and again I will make every single effort to share my horrible experience with those people.

REGGIE ANDREWS

Jun 1, 2016

My wife and I would just like to share our recent experience purchasing a 2016 RAV4 from Anwar. It was by far the best car-buying experience we have ever had. Everything he did was honest, straight forward and delivered our expectations without wasting any time. He was patient, knowledgeable, and efficient in during the entire sales process. Four years ago, my brother and I bought three cars from Anwar. He stayed late and took care of every single detail for us. It was the same best experience as always. No wonder Anwar is the #1 Toyota salesman in the USA. I can't possibly say enough good things about Anwar. I strongly recommend Anwar to anyone who is in the market to buy a new car.Reggie & Juliet.

king of toyota

May 31, 2016

Nice team, helpful, worked out the deal we want for us!They stayed in 2 hours passed their closing time to help us get the car we want at a really good price.

NewMember

May 31, 2016

I traded in my Corolla and Kash guided me to pick my next Toyota..He explained the pros and cons of Lease/buy and options available that suits my budget and pocket.Post purchase he called and checked on me if I have any questions on the vehicles.I look forward and expect the same kinda diligence in service from Kash and Totoya of Plano in case I come up with any need regarding my new car.Thanks for your service.The dealership is well maintained,with friendly staff who definitely helped me as I was going through post traumatic stress of giving up my beloved car.The complimentary coffee is good too :)

Deena Wortley

May 31, 2016

We knew we wanted a 4Runner and were prepared to "hash it out"--however long it tookThat was not the case, however. Anwar listened to what we wanted and gave us his best offer (an awesome offer) with no haggling or back and forth It was not the traditionally unpleasant car buying experience we've all grown accustomed toIt was fun, exciting and awesome--exactly what buying a new car should be!Thank you Anwar and Previn for this amazing experience!We are telling everyone to come to go to Toyota of Plano and see AnwarAnd--we love the 4Runner!

Ashish Singh

May 31, 2016

I recently purchased New 2016 Toyota Corolla LE from Toyota of Plano. I had few cars on my list which falls under same price bracket like Honda Civic and Mazda 3. It took me around 3 weeks to finally settle down with Corolla LE. We know about Toyota cars and great after sales service they provide but what else really helped Toyota to win was amazing salesmanship shown by Kash Zaman and his customer centric approach. He remained in touch for all this time and helped resolving all my queries with his excellent domain knowledge. I am also thankful to Kash for his assistance in showing me all inventories, Pickup to showroom, test drives, and completing final sales process. Great work keep it up!

Maia231

May 30, 2016

I came do the dealership to look at different options. Ended up leaving with a car. Kash helped me find the right car for the right price. He showed us different models. I enjoyed the experience at this dealership. Very friendly staff!

Leenguyen272

May 30, 2016

Every time I visit Plano Toyota Dealer, I am not worry about being mistreated or taking advance of. The systems set up to take care of you in the sense of appreciation of your business and wanting you to come with more of your family members or friends. I bought more than 5 cars in the past but Plano Toyota Dealer where I'm gonna stay. Great jobs, guys.

Jan

May 30, 2016

Toyota of Plano made buying a new car a piece of cake. They really listened to me and explained my options from buying a used car to the different Toyota Camry models that I was considering. I especially recommend that you work with Wade Lee. He is professional, knowledgeable and a perfect gentleman. He showed me cars in the pouring rain and insisted that I take the umbrella. I got a car that I love and it was pleasure working with him. Before I left, he setup my Bluetooth with my iPhone, setup my voice recognition and made sure that I knew how to use every option on the car. One thing that really made an impression on me is that I didn't feel pressured at all during the car buying experience. The manager, Ray made sure that I was taken care of from sales to financing. A truly awesome car buying experience.

Niviari

May 29, 2016

Roberto was amazing, I will definitely recommend him with my friends and family. Super professional person, extremely happy with him. Thank you Roberto for all your help

phweb123

May 29, 2016

Jay Lee is a great person to work with and get a great car buying experience. I recommend Jay Lee to any one looking for a great car buying experience.

Owens23

May 29, 2016