Toyota of Watertown reviews

Fifi

Oct 6, 2016

I had a wonderful experience at this dealership and my saleman, Andrew Pelletier was on point flexible and easy to work with. I got everything i needed. Hope to come back again :)

Fifi

Oct 6, 2016

I had a wonderful experience at this dealership and my saleman, Andrew Pelletier was on point flexible and easy to work with. I got everything i needed. Hope to come back again :)

tobyshearer

Oct 3, 2016

I've always known as Toyotas as cars you will have 'forever', so I already knew I would be buying one. Enter Toyota of Watertown to come to my rescue.Toyota of Watertown's friendly staff helped me make my decision quickly and did everything they could to make sure I was satisfied with the right vehicle for me. Big thanks to Andrew Pelletier for his patience with me during the process. He answered every one of my questions, and didn't even bat an eyelash when I complained 'nobody sells new cars with Manual transmission anymore!'. What a champ!Another big thanks for the Finance team for taking a chance on me. I couldn't have done it without your help. gentlemen! You've got a Life-time customer, and I'll continue telling everyone I know to come see my pals at Toyota of Watertown.Toby Shearer

Remington

Sep 20, 2016

I went in on Saturday and talked to the receptionist about getting my Camry inspected for registration. She said they were open Monday thru Friday 7 to 7 and will be able to get it inspected with no appointment. I came back Monday pulled up an hour and a half before closing. Manager said they cant do it because they do not have an inspector and they shut down at 5. I wish I did not have to make 2 trips and waste my time. The best part to the whole ordeal was I went across the street and got it inspected in 10 minutes. My next Toyota will definitely be not from here.

Michi

Sep 16, 2016

I usually dont write reviews, but I really felt extremelly offended today! I waited 2 1/2 hrs. for my service to be completed. During that time I heard how the car of the other customers where vacuumed and washed. However, mine was not and when I asked about it, the women at the front desk was really annoyed about my question. I decided to just leave without getting it done, but I was offended to be the only custumer in those 2 1/2 that gor such poor customer service.

Effie

Aug 30, 2016

Thanks to Nick's professional advise i am driving a brand new Toyota Corolla! I came to the right place, excellent service, nice people, and couldn't be happier with my new vehicle! I have told my co-workers and friends about my experience at your dealership...how easy, simple and everything went so well and done on the same day! best of all - awesome deal!! Thank you!

jchase

Aug 29, 2016

In a sea of New Dngland dealerships, Toyota of Watertown stands out. Rick Hall, Stanley Schwartz, and Edwin Urena are a winning team. Call ahead, ask for them, and you won't be let down!

Gaildances22

Aug 21, 2016

Especially, over the past several months I have had various issues (recalls, etc) with my 2008 Rav4 (my 3rd Toyota). Kamel has been the best providing outstanding and exemplary service. He returns phone calls quickly, provides solid info to make decisions and just takes care of his customers to make the whole process easier. I always bring my car here and to Kamel as the advisor who is just fantastic! I would highly recommend Kamel as a service advisor - he is easy to talk to about problems, is very knowledgeable, helpful, gets to good solutions for whatever the problem would be. A great experience!

Julia Cydzik

Aug 17, 2016

I absolutely love this place! My whole family consistently comes back again and again because of the exceptional service and care. I just recently leased my first car by myself, and could not have had a better experience. I worked with Elkin Pereanez and he was incredibly patient and helpful, making sure I had all of the information, never pressuring me, and going over and above. He let me drive around 2 cars multiple times, showed me all of my options, and really listened to my needs and worked with me on price, upgrades, and anything else he could fit into my budget to get the best deal! I will absolutely be coming back! Such a stellar experience here all around. If you are looking for a place to get your car, or service a car I would absolutely recommend it.

Julia Cydzik

Aug 17, 2016

I absolutely love this place! My whole family consistently comes back again and again because of the exceptional service and care. I just recently leased my first car by myself, and could not have had a better experience. I worked with Elkin Pereanez and he was incredibly patient and helpful, making sure I had all of the information, never pressuring me, and going over and above. He let me drive around 2 cars multiple times, showed me all of my options, and really listened to my needs and worked with me on price, upgrades, and anything else he could fit into my budget to get the best deal! I will absolutely be coming back! Such a stellar experience here all around. If you are looking for a place to get your car, or service a car I would absolutely recommend it.

Frank r

Aug 13, 2016

Best car expieriance ever , great from the beginning to the delivery , great selection to choose from, Steve was very personable and very knowledgable, thank you steve

Deb

Aug 12, 2016

Bought my first Toyota, a RAV4 Limited, from Toyota of Watertown. Andrew was my salesperson. I'm quite happy with my experience, hassle/pressure-free - he matched the price from another dealer in the state. He was very helpful and always knew the answer to my questions.

camry

Aug 12, 2016

I got a flat tire very close to this location and thats how i ended up going to this place. As i was driving with my spare tire on I was calculating how much would it cost to replace that tire. The best thing was i didn't realize i had replaced all 4 tires at another toyota location 5 months ago. Kamel Khnaizir informed me that these tires are still under warranty and will be replaced at no cost to me. Have been going here since then for my regular car servicing. Great place, very friendly people. I highly recommend going here for your car needs.

debwat2016

Aug 11, 2016

I knew what I was interested in when I visited the Dealership. Was introduced to Andrew in Sales, Test drove a few cars, no pressure - I was quite satisfied with the process. The price was matched - and am now enjoying my RAV4 Limited with the help of Andrew!.Deb

Ron

Aug 8, 2016

Andrew Pelletier and the rest of the crew were excellent!

Elizabeth L Beckler

Jun 21, 2016

This is the second car I've bought from Steve Skolnick at Toyota of Watertown. Both times the process of buying a car was made as easy as it could be. He actually made it fun! Great experience.

Ashley Furlong

Jun 18, 2016

I had a great experience at Toyota of Watertown from the moment I walked onto the lot, I was greeted by an awesome service tech and was directed to the sales department where I met Edwin Urena. I told everyone I came in contact with what I was looking for and they worked with me every step of the way. I can't thank the Toyota of Watertown enough for helping me find the perfect car for the perfect price! I would suggest everyone looking for great service and great prices, head to Toyota of Watertown.

DebA

May 25, 2016

Andrew Pelletier at Toyota of Watertown did an excellent job of upgrading my lease for me. I would highly recommend you ask for him if you go there. He was easy to contact and great to work with.

mreedd

May 13, 2016

I LOVE Toyota of Watertown! I started to come from another dealer because I had heard about the service being the best! They did not disappoint it is great! Amazing customer service. Then I was in the market for a new car so I went to Toyota of Watertown. I met Andrew Pelletier and he was exceptional! He is so knowledgeable it was mind blowing. Really there was not a question I asked he could not answer. You can tell he takes the time to really get to know his products! He was candid, friendly, knowledgeable, respectful and did not try to push us into buying a car. I went in with my guard up ready for the hard sell, but Andrew gave us the space to make our own decisions! High High praise for ANDREW!

mreedd

May 13, 2016

I LOVE Toyota of Watertown! I started to come from another dealer because I had heard about the service being the best! They did not disappoint it is great! Amazing customer service. Then I was in the market for a new car so I went to Toyota of Watertown. I met Andrew Pelletier and he was exceptional! He is so knowledgeable it was mind blowing. Really there was not a question I asked he could not answer. You can tell he takes the time to really get to know his products! He was candid, friendly, knowledgeable, respectful and did not try to push us into buying a car. I went in with my guard up ready for the hard sell, but Andrew gave us the space to make our own decisions! High High praise for ANDREW!

Diana Taranto

May 11, 2016

The star system isn't working or Toyota of Watertown would be five stars in every category of sales experience, especially due to the friendly attitude and thorough knowledge of Steve Skolnick. I was interested in purchasing a higher end vehicle to replace my old 2002 reliable Camry, but feared it would surpass my limited budget. But Steve addressed every question I had about the new Avalon's upscale design and electronic features.And performing a miracle he made me able to afford the most beautiful car I've ever owned. When I came to pick it up he went the extra mile to help me understand how to benefit from the new and amazing electronics, not an easy task in my case. Driving home in my new car, I loved the smooth ride, and trying out all the "bells and whistles. Steve made the entire process of finding the right car, at the right price a pleasure, and I would highly recommend him to anyone.

Diana Taranto

May 10, 2016

Before I met Steve Skolnick at Toyota of Watertown, I usually expected to be approached by an aggressive sales person before I had even a chance to look at the available cars and consider what I wanted. Because Steve was recommended to me by a trusted friend, I looked for him to help me narrow down my choices according to my practical needs and my wish for some luxury, while not straining my budget. Steve performed miracles, finding the perfect car to meet my objectives. He managed to find a beautiful 2015 Avelon with minimal mileage and negotiated a very reasonable price for me. I couldn't be happier with this car and all its exciting electronic capabilities that Steve explained to me in detail when I came to pick up the car. You can't go wrong with Steve Skolnick on your side. Thank you!

Sheila McMahon

Apr 28, 2016

When I arrived at the dealership, I was worried about being taken advantage of as a single female buying a car alone. So, I was pleasantly surprised and even amazed by the professionalism and honesty I experienced at Watertown Toyota. The salesman, Elkin Pereanez, listened and helped me find the exact car I wanted at an excellent price. I am thrilled with my purchase!

Anon

Apr 26, 2016

I came in for sales.I knew which car I wanted to lease before I came. I brought in an ad from another Toyota dealership and wanted to know if Watertown would beat it. The salesperson, Andrew Pelletier, came back 10 minutes later and made an offer 12% lower than the ad. I accepted, but needed to come back five hours later to fill out the paperwork due to my schedule. I left after having spent about 30 minutes at the dealership. Andrew was very polite.While at home, Andrew Pelletier emailed me and suggested that I send him a bunch of information (pick a color, license copy, pay stubs, etc.) over email so that he can process the paperwork before I came back. I did so. Based on my color preference, he said the car would be ready for pickup in two days. Andrew was very responsive by email and phone during this process.I came back to the dealership five hours after I last left it. I signed a few papers with Andrew and waited for about 15 minutes for a financing guy, John Ziedins. Once with John, he explained a few additional features we had the option of purchasing in a very calm and non-aggressive/pushy manner. When I requested a few minutes to look over the contract carefully, he did not give me any grief. He was very polite. I left John's office and the dealership. I left after having spent about 45 minutes at the dealership this time.I came back two days later to pick up the car. We met with Andrew and Rick Hall from Customer Relations. Andrew showed us the car as much as we wanted to see it, and Rick gave us a quick "debriefing" (asking us to fill out a form about our experience, making sure we were happy, etc.). I spent about 30 minutes at the dealership this time.I give 5 stars for:1) Competitive price,2) Straightforward (i.e., not underhanded) negotiation (i.e., not tacking on charges afterwards),3) Politeness of all staff I interacted with, and4) Not dragging their feet and not keeping me there all day. I highly recommend working with Andrew Pelletier, John Ziedins, and Rick Hall at Toyota Watertown.

BarbaraH

Apr 26, 2016

It was "time" to trade in my pre-owned vehicle, so I stopped at Toyota of Watertown "by chance." Sales consultant Raheem Obyat noticed that I glanced at some pre-owned Corollas, and invited me to take a look at some of the inventory that fit my objectives. He provided key facts and introduced me to additional members of the team who could join him in answering my questions. We moved quickly toward a deal. I recommend Raheem, the others, and this Toyota dealership !! Barbara H

Vinnie Di Nunzio

Apr 21, 2016

Got a used Rave-4 sport great time nice staff the help was great

vinnie542

Apr 21, 2016

Had the best time byeing my Rav4 great service very nice staff. Nice waiting aera you can have water coffie there is a tv look around. Best dealer to bye your toyota

Nermin

Apr 18, 2016

I chose this particular dealership based on online reviews and I did not regret it. Brought it my RAV4 for service and Kamel, who was my service advisor, went out of his way to fulfill all the special requests I had. It was a top notch experience, from start to end. I would also like to thank the mechanic, Patrick, who took a great care of the car.

gale

Apr 16, 2016

The magic started when I was greeted at the door by Steven Skolnick - Sales Consultant at Toyota.Without any pressure all my questions were answered. I was treated like the most important customer Toyota had. My Subaru was purchased for a very fair price. I bought a Rav 4 2016. Each step of the sale was efficiently handled and simply explained. ( I should clarify ~ I'm a singlewoman and a senior ). Within a few days I came back to the dealership. Steven made me familiarwith my new car. Everything was ready for me. The customer service at Toyota is exceptional. Buying a car can be a good experience at Toyota of Watertown.Gale O.

Cindy Lou

Apr 14, 2016

This was my first Toyota experience and will not be my last! The service here is exceptional and came highly recommended by a friend of mine who has bought her last 3 cars here. Elkin, Alex and the entire team were always pleasant and went above and beyond to assure I was truly getting the best deal and that I was 100% happy when I drove my car off the lot. I'd recommend this location to anyone who is looking for helpful, efficient, kind and genuine service - ask for Elkin! He's the man :)

kardev1

Apr 14, 2016

We've been Toyota owners since buying our first Camry in 1985. Though we've tried various dealers and repair shops over the years, we've been servicing our cars at Toyota of Watertown consistently now for many years. And for the largest portion of that time I've always sought out Kamel Khnaizer to be my service advisor whenever I go in. Granted, the service advisors are friendly and helpful (actually, I've found all the staff to be), but Kamel is especially so. He's extremely knowledgeable about the Toyota product line and he brings that knowledge and his years of experience to every service engagement. I've never regretted following his advice, though I can indeed say I've regretted some of the times that I didn't!! If I'm even just going in for a simple oil change, Kamel will look at my service record and just ask general questions to see how the car is behaving. I've always appreciated that as a sign of someone who's taking the same interest in my vehicle as I do. I truly appreciate that.

Adrianaperovic

Apr 12, 2016

To say I was impressed with Mr. Khnaizir's customer service is an understatement. I was nervous to come in for an appointment since I was unsure of what my car needed. The second I walked through the door Mr. Khnaizir made me feel right at home. He took his time to explain every detail to me and make me feel like I had known him for years. Throughout the day he kept me updated, made sure a shuttle was ready for me, and gave me the best customer service I've ever had. He now has me as a life long customer! I cannot wait to refer all of my friends & family, thank you for going above and beyond for me!

K.Scanlon

Apr 10, 2016

I brought my truck to Watertown Toyota at noon on a Friday to deal with a recall, minor oil leak, broken antenna, and faulty door lock actuators. I was not expecting to be able to pick my truck up that afternoon, but Kamel made it happen. He even went out of the way to pick up a part himself so that my truck would be ready. I could not ask for better service.

Tacoma happy

Apr 8, 2016

I have purchased three vehicles from Steve Skolnick at Watertown Toyota. On each occasion my experience has been excellent. Steve goes the extra mile to help his customers find the vehicle that they want. Steve calls me all the time to see how I am doing and if my vehicles are living up to my expectations. No high pressure sales just customer service. I also want to that Adam the General Manager who is a gentleman and always available to greet customers. I would highly recommend Watertown Toyota and Steve Skolnick for your Toyota purchase.

Jason18

Apr 6, 2016

Best car buying experience I've ever had. The staff was very helpful in showing us every car option available. We even brought our kids with us as crazy as that sounds and all went well.

TyTy

Apr 2, 2016

I always get my 2010 Toyota Corolla serviced here. This is hands down the best dealership I have ever been to. I came here as a last minute effort to get my car serviced and they were the only ones that gave me a walk-in after calling about 3 other dealerships in the Greater Boston Area. Kamel always helps me here and his customer service is second to none. I don't know what I would do if/when I have to move out of Boston. I do hope Kamel has a twin wherever I do move to!

Michael Campbell

Mar 28, 2016

Last week I picked up my new Prius V from Toyota of Watertown. The entire experience working with Steve Skolnick was great. After my initial visit and vehicle selection I returned to work with John, the business manager who handled my paperwork in complete and concise manner. After reviewing my vehicle with Steve I was on my way home, all within an hour. This vehicle if the fifth vehicle that has been purchased by my wife and I over the years. The Service Department is great. This dealership truly keeps customer service in the forefront. I recommend this dealer to others looking for a new vehicle.Mike Campbell

Didier Paul

Mar 28, 2016

I went to the water town dealership on Friday to buy a Toyota corolla 2016. The salesman (Jean Paul) is one of the best over there, He gave me a good deal. Toyota in water town is the best, they all nice people. I am happy I went there.

MarkD

Mar 25, 2016

Awesome experience at Watertown Toyota. Andrew Pellitier was great to work with. I have already given his name to a few friends. Thanks again Andrew.

nate

Mar 23, 2016

My wife and i are very happy that we went to this dealer ship great people and the service was awesome especially from Elkin Pereanez..I will definitely do business with them again.. Thank you!

Josh GS

Mar 23, 2016

Had a great time with Raheem choosing a new Prius! He made the process fun, easy and satisfying; thanks again!

winterswimmer

Mar 22, 2016

I just bought a Toyota Camry Hybrid from Toyota of Watertown and I'm very pleased with it. The salesman I dealt with is Edwin Urena and he was very courteous and helpful. I had gone to the Toyota dealer in Danvers and was very unhappy with the pushiness of the salespeople. Toyota of Watertown was completely different and I highly recommend them if you're looking to buy a Toyota.

New car buyer Mary

Mar 20, 2016

Exceptional service from Andrew on purchasing my new Toyota Camry. He went above and beyond to get me the car I wanted. Definitely would recommend buying a car here

Carbuyer Mary

Mar 19, 2016

Great experience buy new car. Andrew was so helpful. Got me the car I want and at the price I could afford. Definitely would recommend buying a car here

Alex Halsey

Mar 15, 2016

I have purchased many cars in my lifetime and have had different experiences with all of them. My most recent purchase was for a 2012 Toyota Highlander from Toyota of Watertown. I have to say my whole experience from start to finish was extremely pleasant, honest and fair. A big thanks to Raheem Obyat who clearly understood the "art" of the deal and I truly believe if it weren't for his efforts the deal may not have come together! I am now the proud owner of a Highlander and I could not be happier. Thanks to the whole team at Toyota! I will be back for my next purchase down the road.

Alex B.

Mar 2, 2016

I have met a lot of sales people for the last couple of weeks but you cannot even compare them to Mark Frounjian. Being courteous and honest, he made my shopping process a lot easier. Highly recommended.

ELC

Mar 2, 2016

I went to Toyota of Watertown in August of 2015 in dire need of a vehicle. I spoke to Edwin Urena and was very upfront with how much I was able to spend on a vehicle. Instead of Edwin trying to talk me into something more expensive, he actually did his best to get me the best deal possible and with the help of the finance staff tried several options that he presented to me. At no point did I feel pressured to buy anything! It was an excellent experience and I would definitely do business with them again.

john (that really narrows it down)

Mar 1, 2016

I don't normally write reviews for this type of thing, but I was struck by the honesty with which I was dealt. While this dealership still holds on to many antiquated sales techniques, overall, I felt that the people I spoke to, my salesperson especially, were very honest and up front with me. I don't consider myself a dumb person, although I am admittedly inexperienced when it comes to car buying. That being said, when I figured out how to be up front about what I was looking for, the salespeople at Toyota of Watertown acted in kind. What I said was, "I would like a car with a sticker-price of $X" and although there were murmurs initially about "monthly payments" and "interest rates" and "have you considered leasing the car" my salesperson was quick to acknowledge that asking the same hypothetical questions without the proper information in front of me was not a very helpful way of getting me the best deal. While i recognize that this is a business and the dealer needs to worry about their bottom line, I appreciated that I didn't feel as manipulated (for lack of a better word) as I have at other dealerships in the area. For instance, instead of showing me random cars in the lot and expecting me to remember all of the details of the cars and then picking a handful arbitrarily to consider (as I have come to consider a common tactic among many car dealers), my salesperson sat me down at his desk, showed me the online inventory, and we were very easily and clearly able to choose a few that were 1) from the year 2) with the miles 3) with the carfax and 4) in the price range I was looking for. While this may not seem like much, I appreciated the honest and humble attitude of my salesperson. Furthermore, when we came upon the car that I eventually purchased, there were some bumps, dings, scratches, and dents that were quickly and easily taken care of. On the day of pick up, however, another issue arose involving the key-fob and locking mechanism of one of the doors. My salesperson called me up quickly and again was very honest and direct about what was going on, what he was going to do to fix it, and how long that process would take. All was dealt with quickly and professionally and I was still able to drive away with my new-to-me car as expected. Overall, buying a car just isn't a very nice experience. It's a big investment and we are expected to make big decisions in real-time and on the spot. While my experience had many of these trappings, in general, I did not feel as if I was being pressured to make these larger decisions. Of course, my trepidation might be a self-fulfilling prophecy, so maybe a more confident person would have no trouble buying a car at all. But I would say that I found in Toyota of Watertown what I think we all hope to find in these sorts of situations nowadays: people who are professional, honest, and accountable. Hopefully some of the more classic-thinking salespeople will take notice.

tony

Feb 23, 2016

The most professional experience and courtesies extended by steve skolnick were of the highest levels of sales. His profound depth and expertise was amply reflected in his handling of details regarding the leasing of two vehicles. He extended himself beyond all measure and Toyota should be proud of having steve serve on its sales staff. Because of him, we continue to return to Toyota of watertown.

WhitneyG

Feb 11, 2016

This is the second car I have leased through Watertown Toyota and I will continue to come back here both for the quality of their sales team and their service department. My lease wasn't up yet, so I was very clear that there were only certain circumstances under which I would even consider getting into a new lease. Elkin listened to my specific goals and priorities and, together with the manager Dan, gave me a few options that would work for me, both car-wise and budget wise. Elkin was friendly and positive, and perhaps most importantly, I didn't feel pressured which is HUGE. While he was helping me, I also got the chance to see Elkin interact on the phone with one of his long-time customers, and it was clear to me that he takes the time to get to know his customers over time (if that is what you want/need - I was perfectly comfortable leasing a new car with him in one visit, but some people need multiple visits in order to figure out what car is right for them, and if that is you, Elkin is your guy... or just buy on the first go-round if you know what you want - he was great at that scenario in my case as well). Bottom line - I LOVE my new Prius C and thank you to Elkin for making it such a positive experience - I would recommend him and this dealership to anyone! Incidentally the service department is great too - super flexible, friendly, free shuttle, and great waiting area.

Whitney G.

Feb 11, 2016

This is the second car I have leased through Watertown Toyota and I will continue to come back here both for the quality of their sales team and their service department. My lease wasn't up yet, so I was very clear that there were only certain circumstances under which I would even consider getting into a new lease. Elkin listened to my specific goals and priorities and, together with the manager Dan, gave me a few options that would work for me, both car-wise and budget wise. Elkin was friendly and positive, and perhaps most importantly, I didn't feel pressured which is HUGE. While he was helping me, I also got the chance to see Elkin interact on the phone with one of his long-time customers, and it was clear to me that he takes the time to get to know his customers over time (if that is what you want/need - I was perfectly comfortable leasing a new car with him in one visit, but some people need multiple visits in order to figure out what car is right for them, and if that is you, Elkin is your guy... or just buy on the first go-round if you know what you want - he was great at that scenario in my case as well). Bottom line - I LOVE my new Prius C and thank you to Elkin for making it such a positive experience - I would recommend him and this dealership to anyone! Service department is great too - super flexible in terms of timing, friendly, and great waiting area. Thank you!

Jack Carroll

Feb 1, 2016

A colleague just told me she'd lost her Toyota Service Manager on the South Shore after relying on him for several years. She talked about missing the trust, competence, customer service etc... that he always provided. I told her Kamel Khnaizir would fill the void and exceed her expectations. Kamel is the reason we've been coming back to Toyota of Watertown for 19/yrs. Recent servicing went very well as expected. His expertise shines at every visit.

CJ

Jan 29, 2016

I just bought a 2015 RAV4 from Toyota of Watertown and it was the easiest car buying experience of my life! My consultant, Elkin Pereanez, was just an absolute dynamo. During my research process, he was incredibly knowledgeable and patient. The dealership gave me a very fair price for my trade-in. When I came to pick up the car after I officially purchased it, Elkin made sure I was in and out in no time with everything I needed (inspection sticker, registration, new plates - he even remembered to grab my E-Z Pass that I forgot!) I also want to give John in finance a shout out for making the loan process so easy! I've already recommended Toyota of Watertown to friends and will definitely return when looking to purchase another vehicle.

Victor L

Jan 29, 2016

Excellent Service provided by Mike Mason and his service team! Thanks for the car cleaning and getting it done on time and under budget

CJinMA

Jan 29, 2016

I just bought a 2015 RAV4 from Toyota of Watertown and it was the easiest car buying experience of my life! My consultant, Elkin Pereanez, was just an absolute dynamo. During my research process, he was incredibly knowledgeable and patient. The dealership gave me a very fair price for my trade-in. When I came to pick up the car after I officially purchased it, Elkin made sure I was in and out in no time with everything I needed (inspection sticker, registration, new plates - he even remembered to grab my E-Z Pass that I forgot!) I also want to give John in finance a shout out for making the loan process so easy! I've already recommended Toyota of Watertown to friends and will definitely return when looking to purchase another vehicle.

Marie815

Jan 20, 2016

Steve Skolnick was so nice to deal with would definitely recommend Watertown Toyota and ask for Steve the whole staff was actually just as great

EricaY

Jan 16, 2016

I came in today just to find out some information since my lease was up in May.... Steve Skolnick worked amazingly with Alex the manager and offered me something I was actually comfortable with. To my surprise I came home with a new car today. I can honestly say I will stay with Toyota dealership knowing they have my best interest in mind

Brian

Jan 13, 2016

I recently bought a used Subaru from the pre-owned annex at Toyota of Watertown. I needed an all-wheel drive vehicle for the winter and they had just the one I was looking for! Andrew Pelletier was my sales rep and my go-to guy for this transaction, which took place over a few days and two visits to the dealership. He kept in constant communication with me about the car, without being overbearing or pushy. He was awesome to work with. When it came time to make a deal, we both sat down with Nick Fondas - who is also a great guy - and discussed a very reasonable trade-in for my car and closed out the deal. From there, I had to go over to the main dealership to fill out paperwork. Within a few hours I had signed everything and was able to drive off with my Subaru! Overall - great experience at the pre-owned annex. Go talk to Andrew if you need a car!

Janstcl

Jan 13, 2016

I came to test drive a car I found on Edmunds, and Steve let the car sell itself. He gave me the carfax report and answered my questions, offered to let me and my husband test drive it alone, but came along when we asked. He didn't fill the quiet with chatter, so I could focus on the car response. But he answered every question fully.

John 155

Jan 6, 2016

My experience at Watertown Toyota was nothing short of exceptional. Dealing with Steve Skolnick and the rest of the Watertown Toyota staff, from the negotiation process to the time of pick up was smooth and friendly. I would highly recommend this dealership to anyone looking to purchase a new vehicle.

Andy

Dec 27, 2015

We were searching for a car for our granddaughter to have for college and had experienced the Toyota of Watertown difference years ago with a favorite car purchase. So we talked over phone to Camilla , she said sales person name Edwin will contact you, I thought must be special person she hooked me up rather she talked all about deal and process. We visited in person and dealt with a sales person name EDWIN URENA, that's the name on his business card he gave us upon arrival. He was nice in the begining, We set down and talk about my options. He keep asking me "Are ready to buy right now "loudly trying to embarrassed" front of other co-workers, if not- you are wasting my time" We were pleasantly surprised to find that dealership's unprofessional staff. We were ready. Matter of fact ,we needed two vehicles one small safe sedan and other AWD mid size or small SUV. for my wife . We were thinking to Lease and thorough whole process we were very disappointed He gave my wife tears in her eyes. While we were talking he just got up picked up his phone and walked out toward the parking lot. Too much pressure, or last minute changes attitude and tone of language. If you want a positive experience from start to finish, you got to be nice to the customer. Big difference between in past and now. I'll never recommend any one to purchase or lease from Toyota of Watertown. I am a local customer bought two vehicles in past. I rather drive 15 to20 minutes away to Another Toyota Dealership. I went to other dealership they were busy and well behaved, it means they are doing some right. If they keep this up they will destroy the reputation of their own. I own the company and have 230 Employees working also have 120 sales staff in my company No one behaves like this person. My daughter often goes in service dept. I wouldn't doubt about it. But you guys have lost my business Keep Honest folks of character, positive attitude. I'll never recommend and go back to Toyota of Watertown.

Disappointed Customer

Dec 24, 2015

We were searching for a car for our granddaughter to have for college and had experienced the Toyota of Watertown difference years ago with a favorite car purchase. So we talked over phone to Camilla , she said sales person name Edwin will contact you, I thought must be special person she hooked me up rather she talked all about deal and process. We visited in person and dealt with a sales person name EDWIN URENA, that's the name on his business card he gave us upon arrival. He was nice in the begining, We set down and talk about my options. He keep asking me "Are ready to buy right now "loudly trying to embarrassed" front of other co-workers, if not- you are wasting my time" We were pleasantly surprised to find that dealership's unprofessional staff. We were ready. Matter of fact ,we needed two vehicles one small safe sedan and other AWD mid size or small SUV. for my wife . We were thinking to Lease and thorough whole process we were very disappointed He gave my wife tears in her eyes. While we were talking he just got up picked up his phone and walked out toward the parking lot. Too much pressure, or last minute changes attitude and tone of language. If you want a positive experience from start to finish, you got to be nice to the customer. Big difference between in past and now. I'll never recommend any one to purchase or lease from Toyota of Watertown. I am a local customer bought two vehicles in past. I rather drive 15 to20 minutes away to Another Toyota Dealership. I went to other dealership they were busy and well behaved, it means they are doing some right. If they keep this up they will destroy the reputation of their own. I own the company and have 230 Employees working also have 120 sales staff in my company No one behaves like this person. My daughter often goes in service dept.I wouldn't doubt about it. But you guys have lost my business Keep Honest folks of character, positive attitude. I'll never recommend and go back to Toyota of Watertown.

Bob in Watertown

Dec 15, 2015

The team at Toyota of Watertown took great care of me. Steve and Adam Skolnick get an A+. I would recommend anyone looking for a car to visit this dealership.

WARHODES

Dec 13, 2015

After a very bad experience with another dealer on a prior lease, I discovered Toyota of Watertown to do my scheduled maintainence instead of my originating dealer. So, I knew already they were efficient , respectful of my time, and my intelligence. When my prior lease ended I returned to Toyota of Watertown and not surprisingly I was treated again to the same respect , professionalism, and efficiency . I walked away with the best deal ever on a car that was not even on my radar. It was done easily, within my budget (in fact under) and without the obnoxious back and forth that becomes nothing more than a power struggle. These guys walk the walk. My salesman could not have been more of a pleasure to deal with. If you're in the market - go see him. You'll be glad you didBy the way, I went in for another Camry and left with an Avalon Limited, top of the line. Best deal ever!!!

Ese

Nov 29, 2015

Steven Skolnick, a representation of service at its best. A hectic process made so simple and easy due to esteemed professionalism. Truly appreciate the angelic icon making my dream a reality. Will definitely recommend intended car buyers to him. Thumb,s up!!!

Tom2016

Nov 28, 2015

Awesome experience at Toyota of Watertown! Went in for service on a Monday, had a new 2016 Highlander by Wednesday. Elkin Pereanez, my sales consultant, made getting a new lease super easy and extremely fast. He was very conscientious and first listened to what I was looking for and then executed every detail down to the custom plates. Got a great new lease at a very competitive price and no hassles. Thanks, Elkin!!

violet

Nov 23, 2015

Steven Skolnick was honest and up front to deal with, I'll definitely refer my friends and family to him. A professional at all times during the buying process.

Michaelo3

Nov 19, 2015

Great place to get a brand new car, spoke to the sales man Andrew Pelletier, Really knew what he was talking about when suggesting new cars to fit my needs and really got me in my new car fast. If you ever need any help go see him hes the man to do business with.

Sph

Nov 12, 2015

Kamel and everyone at the Watertown Toyota service center are fantastic! Literally all of them are attentive, responsive, and try to offer you the best deal possible. Everyone from the staff who check you in to the drivers for the free shuttle are friendly, and the technicians are great. Nice waiting room with TV, newspapers, wifi and snacks. My mom and I having been buying and bringing our Toyotas here for almost 10 years. I actually decided not to buy a (different brand) of new car because I like this dealership so much.

Paula Bloomquist

Nov 12, 2015

Kudos to Toyota of Watertown for courteous, efficient, skillful work. Service Manager Mike Mason and the crew have accomplished this once again. The complimentary car wash and vaccum-the frosting on the cake.

jtenaglia

Nov 10, 2015

I can't say enough about this service center or about my go-to man for all service needs, Kamel. He goes above and beyond for me - always has - and is an excellent customer advocate. Kamel takes care of his customers and it shows. Thank you KK !!

nhleone

Nov 10, 2015

We recently purchased a pre-owed 2013 Camry from Toyota of Watertown. Steve was a pleasure to work with. He listened to our needs and concerns, and worked with us to find the best vehicle at the best price. It was the easiest time we've ever had purchasing a vehicle, and despite the fact that we live almost 2 hours away, we would consider these guys over several dealerships much closer to home. Steve, along with Pedro in Finance and Kamel in Service are friendly, knowledgeable, and great to work with. Our daughter will need a new car within the next couple of years, and we'll be back! Thanks! -Mike & Lisa L.

Evangeline Harris Stefanakis

Nov 4, 2015

Elkin Pereanez and Ted Caracostas helped me find the right car, a basic Prius, and expediated the process with the best quality care I have had from a dealer. I was escaping from Air Bag Recalls from Cambridge Honda and I found a golden group of folks who treat you with respect and dignity when you need a new car. I highly recommend both Elkin and Ted who helped me get a new safe car in one day! Thank you so!

naaah11

Oct 22, 2015

Time and time again, I always receive great service from Kamel. He always takes care of you and makes sure you understand exactly whats going on. Very prompt and he tells it to you straight. I was new to town 3 years ago and my first experience at another Toyota dealership was not a good experience. This led me to Watertown and Kamel. I am very happy that it did!Nick L.

Karin K.

Oct 11, 2015

Would highly recommend this dealership and Dimitri (James) my sales rep. in particular. He is thorough, patient, professional and fair. Best car experience I have ever had and I have owned two other Toyotas and one Honda.

Jodimanis

Oct 7, 2015

This is my second car I purchased from Dimitri, and I have already referred him to a friend. He is very patient, knowledgeable and professional. I would DEFINITELY purchase another car from him!!!!!!!

gabe2

Oct 5, 2015

Steve Skolnick and Adam Skolnick went above and beyond to make sure my experience went smoothly. I would highly recommend Toyota Watertown.CHECK IT OUT!

Chloe Kouna

Oct 4, 2015

I worked with Dimitri last April to purchased a 2010 Camry. Great car buying experience! Dimitri was very personable and helpful when it came to looking for a new car. From time to time I've had some maintence issues with my car and Toyota of Watertown has always taken care of my vehicle in a timely manner at a good price.

Akerage

Sep 29, 2015

This was my first time buying a new car. While I knew what I wanted, Elkin answered all of my questions and made us feel at ease. He also worked with me to ensure that I got a fair trade for my old car and working out a wonderful financing deal. I am very happy with my new Toyota Prius V and will definitely recommend Elkin and Toyota of Watertown to my friends! My family visiting from PA was also very impressed!

Manu

Sep 28, 2015

I'm very happy to share my experience here, because I had the best service on buying our car. Elkin Pereanez you "rock", he did everything happen so fast to us. He was a great professional, walked me trough every detail. It took me less then a week to get the car, and that is because he had go find it for us. I really appreciate doing business at toyota of watertown and I hardly recommend to everyone. Thank you all so much!!!! Manoela preussler

dalo

Sep 26, 2015

It was a pleasure to buy my Avalon from Toyota of Watertown. The Sales Consultant, Elkin Pereanez, was very knowledgeable and efficient before, during, and after the transaction. (He was particularly helpful in demonstrating the features of the car and in setting up the blue tooth connection.) The manager, too, was clear and concise in explaining the various options in purchasing the car and in describing the available warranties. The facilities in the showroom and in the service area were clean and comfortable. All in all, the most satisfying experience in buying a car.

dalo

Sep 26, 2015

It was a pleasure to buy my Avalon from Toyota of Watertown. The Sales Consultant, Elkin Pereanez, was very knowledgeable and efficient before, during, and after the transaction. (He was particularly helpful in demonstrating the features of the car and in setting up the blue tooth connection.) The manager, too, was clear and concise in explaining the various options in purchasing the car and in describing the available warranties. The facilities in the showroom and in the service area were clean and comfortable. All in all, the most satisfying experience in buying a car.

D.M.P. Kang

Sep 23, 2015

Looking for a car that is reliable, has decent mileage, AND is decent looking while you are working with a limited budget is tough. I had been to other dealerships in Boston and was often dissatisfied with how pushy the salespeople were and how little they actually adhered to my requests. It literally took Dimitri (aka James) less than 5 minutes to set me up with the car that I ultimately purchased. He respected my price point and did not pressure me into purchasing the car the very second he showed it to me which I GREATLY appreciated!!!He was excellent at following up when I contacted him and was just all around, the most personable and professional car salesman I met in my car search.Plus, I found that Watertown Toyota offered the best prices compared to their competitors. I actually saw a similar Nissan Versa of the same year and of a higher mileage going for a couple thousands of dollars more in another lot in Boston which was shocking and ridiculous. I am SO glad I actually listened to a friend who himself referred my husband and me to this dealership. I will definitely be back and would recommend this dealership to anyone looking for a car in the Boston area.Thank you, Dimitri (James) Dimidis and Toyota of Watertown!! Highly recommended!!!

Maidy

Sep 11, 2015

After a long search online and around town for a used Toyota Rav4 2013 or 14, my last stop was at Toyota Of Watertown. Steve Skolnik showed me how imuch better it would be to buy a brand new 2015 Rav4, I was very limited with how much money I could spend, but Steve and Adam the General !manager worked out a price and gave a deal that I could not refuse. I was very impressed with the knowledge and the level of customer service I was provided . Steve took all the stress away from working out a deal and made me feel very confortable buyind this car. They earned my trust, I definitely recommend Toyota of Watertown and Steve Skolnik as your sales specialist :) I am soooo happy with my new car!!!!

Jack Carroll

Sep 7, 2015

We purchased our 2nd Toyota in 09/2013, a Camry XLE hybrid from Toyota of Woburn. Our 1st Toyota was purchased from Toyota of Watertown. When we went to purchase a new one after 17 years, we didn't connect with the salesperson at Watertown and went to Woburn and got a great deal. Because of our history with Toyota of Watertown, specifically Kamel Khnaizir, we decided to continue to have our car serviced by the Watertown branch. Had Kamel been employed by Woburn, we would have kept our service with them. Kamel is who keeps us coming back to Watertown. You can purchase a car anywhere but you can't duplicate Kamel's superb customer service. He's a master at multi-tasking without ever making his customers feel neglected. Kamel, thank you for your service!

schpsych

Aug 14, 2015

Dimitri Dimidas worked with me around buying a Prius. He was very helpful and informative but also displayed basic respect and thoughtfulness. It is clear that he is extremely competent and has an in-depth knowledge of the product I purchased (2015 Prius). He has made himself available to me should I need any further input. Should anyone I know be interested in purchasing a Toyota, I would definitely make a referral to Toyota of Watertown and Dimitri.

kristink813

Aug 10, 2015

Buying a car is not always the easiest process, but that was not the case at Toyota of Watertown. I worked with Edwin who was super helpful, friendly, and knowledgeable. I was given a very fair trade in and bought a Camry that I couldn't be happier with! The rest of the team was also super helpful and friendly. It was a great experience and I will definitely buy from Toyota of Watertown in the future.

Mannava

Aug 7, 2015

In all my years of car buying experience in my home country and here. I have never experienced a dealer like Toyota of watertown. Ted and Elkin where right through out the purchase of the vehicle, provided me all the details and explained the cost breakdown. They close down at 8pm but Elkin and Ted stayed till 9PM and made sure all the details where covered and explained everything clearly.

Shadow54

Jul 30, 2015

I brought my car in for a routine service a couple of days ago. The service was prompt, the staff friendly and the car returned cleaner than it has been in quite a while. Thanks again for the excellent customer service. I wouldn't go anywhere else.

prof

Jul 30, 2015

I hope this review is taken seriously because I'm writing it even though I did NOT purchase a toyota - thats how strongly I feel about sending other customers to Elkin, who was the first care salesmen I have met who I really trusted. As it turned out I really needed a subaru to deal with the ice in my neighborhood in the winter. HOWEVER if it were not for that I would have purchased from Elkin. He was extremely kind, trustworthy and helpful. He gave me an offer for a trade in price on my ford that was WELL below what I had even hoped, and was candid about everything: what I needed and did not need. I am a woman car purchaser and I have to say that i was impressed. We tend to get the worst attitude from care salesmen. So I wanted to put this out there: if you are a woman buyer and you are interested in Toyota, go see Elkin.

camryguy

Jul 27, 2015

I just leased a Camry from Toyota of Watertown, The other dealers were not interested in taking my trade, Toyota of Watertown treated me with respect and provided me with the best offer from several dealerships. They understood what I was looking for and had 2 people looking at my car within minutes from the time I walked in. I worked with Raul and Ted, both were very knowledgeable, friendly and professional. I'd recommend Toyota of Watertown to anyone and will use again in the future.

RithyMam

Jul 24, 2015

I recently made a purchase here last saturday. I bought a 2011 Lexus CT200h. Overall experience was wonderful. They were very helpful and friendly. They pretty much took care of my every needs. I was hesitant at first and wanted to check out other vehicles which they took the time to show me as my vehicles as I requested. So from the moment I stepped foot on the lot to the moment I drove out of the dealership. I was being helped through out the way. I just want to give a big shout out to 2 of the salesman there that helped me.Dimitri Dimidis and Nick Fondas.Thanks Guys.

Dave M

Jul 23, 2015

I called Steve Skolnick and told him I needed a car right away..... I explained my situation, & I was told, "no worries"...I went to Toyota of Watertown as I have for the last fifteen years and was treated like a VIP as usual... I will never go anywhere else for a vehicle! Thank you very much Steve..Adam...Alex. ..Teddy and Kamel...u are true professionals and even better gentleman...I got the best deal ever!!! Thank You

Krystal_11

Jul 23, 2015

I just leased a 2015 Toyota Camry. Everyone at this dealership is so friendly, helpful, and honest. This was my first car purchase and based on this experience alone, I will buy all of my cars from Toyota of Watertown in the future.

Nick Picano

Jul 20, 2015

My 2004 Subaru Outback Wagon died on me last week so in haste I decided to purchase a new vehicle instead of getting it fixed. Getting it towed and repaired would have cost me thousands of dollars so it was in my best interest, and only realistic option, to upgrade at this time. I had recently done some research on the Toyota 'Hybrid' line and decided to give the Prius III a test drive. My roommate was ranting and raving about how cool and economically cost efficient they are so I figured I would investigate before looking at anything else. I chose Watertown Toyota because my landlord recommended it to be the closest location with an outstanding reputation for excellence in customer service. Elkin approached me outside and ensured me that he would present me with a vehicle I couldn't turn down. Elkin qualified me on buying a brand new Toyota Prius contingent upon me having an acceptable credit score. I drive for Lyft fulltime so I wanted something reliable, stylish, cozy, and affordable on those long rides. The Prius III is the perfect car for me and will now save me thousands of dollars in fuel costs and maintenance repairs for years to come. I am also ecstatic that Elkin got me qualified for a 0% APR for 5 years with Toyota Finance Corp. I was so excited that I opted in for the 5-year/125,000 mile warranty as well which gives me valuable peace of mind and sleepless nights when it comes to any future car repairs. Elkin provided me with a hassle-free, fair trade-in, fanatical customer service experience. He was professional from the moment we met and I trust that I am in good hands with Elkin and his professional team at Watertown Toyota. Thanks Elkin...I will now be referring prospective car buyers to you! ;)

nprockstar28

Jul 20, 2015

My 2004 Subaru Outback Wagon died on me last week so in haste I decided to purchase a new vehicle instead of getting it fixed. Getting it towed and repaired would have cost me thousands of dollars so it was in my best interest, and only realistic option, to upgrade at this time. I had recently done some research on the Toyota 'Hybrid' line and decided to give the Prius III a test drive. My roommate was ranting and raving about how cool and economically cost efficient they are so I figured I would investigate before looking at anything else. I chose Watertown Toyota because my landlord recommended it to be the closest location with an outstanding reputation for excellence in customer service. Elkin approached me outside and ensured me that he would present me with a vehicle I couldn't turn down. Elkin qualified me on buying a brand new Toyota Prius contingent upon me having an acceptable credit score. I drive for Lyft fulltime so I wanted something reliable, stylish, cozy, and affordable on those long rides. The Prius III is the perfect car for me and will now save me thousands of dollars in fuel costs and maintenance repairs for years to come. I am also ecstatic that Elkin got me qualified for a 0% APR for 5 years with Toyota Finance Corp. I was so excited that I opted in for the 5-year/125,000 mile warranty as well which gives me valuable peace of mind and sleepless nights when it comes to any future car repairs. Elkin provided me with a hassle-free, fair trade-in, fanatical customer service experience. He was professional from the moment we met and I trust that I am in good hands with Elkin and his professional team at Watertown Toyota. Thanks Elkin...I will now be referring prospective car buyers to you! ;)

kgm

Jul 19, 2015

I worked with sales manager, Ted and had a great experience. I received a very fair trade in and an exceptional price on a new vehicle. This is my second vehicle from Watertown Toyota, with both sales I was treated with respect, in a no pressure atmosphere. Much different experience than with other dealerships I have had the misfortune of working with. I highly recommend Toyota of Watertown.

daveq2345

Jul 15, 2015

Every time I need my car serviced, Kamel is always the first person that comes to mind. Whenever I give him a call, he goes above and beyond to ensure my car gets exactly what it needs, when it needs it. He is always prompt, friendly, and delivers the highest quality vehicle and customer service. I highly recommend Kamel to anyone without reservation.-David Q

ACC123

Jul 11, 2015

This place is the best. I went here to get a new Corolla and they couldn't have made it easier or more stress free. My sales person Edwin and Ted, the manager I dealt with were great, very helpful, I've never had a better car buying experience.

ygilkes

Jul 10, 2015

On 7/8/15 I bought my second vehicle from Toyota of Watertown. I did a trade in with my Yaris for a RAV4. My sales person Steve Skolnick was really great with explaining all of the conditions and terms of my transaction. Because of his personality and care to get me the best deal possible I was convinced to purchase my 2015 RAV4. I am really sure that I made the right choice. I had to go to work on the morning that I went to purchase my vehicle, and Mr. Skolnick made sure that exceptions were made when my paperwork was being processed so that I could have gotten to work on time. He extended great hospitality to my daughter and I making sure that at 7:35 a.m. on the morning of the purchase we had something to eat and drink by offering us Muffins and tea. Also I have great experiences dealing with Kathleen Green, Service Advisor. I am sure that these two employees make great contributions to your company

The Rivas Family

Jul 8, 2015

All questions answered!! When I went in I had no car, Elkin definitely helped us out a lot! Took his time didn't rush or push us into anything. I will definitely recommend Toyota of Watertown for car purchases and send them to see Elkin Pereanez!

Johncar2

Jul 8, 2015

I have a longstanding relationship with Toyota of Watertown. Kamel Khnaizir in service and Alex Kazan in sales have always provided outstanding service. However, elkin pereanez was spectacular. Elkin answered all of my questions and was thorough with his follow thru and follow up of my vehicle. Elkin is professional, courteous and knowledgeable. 100% satisfied. H Clinton

Meg33

Jun 23, 2015

I walked into Toyota of Watertown after reading many local Toyota dealer reviews looking to purchase a new car. Toyota of Watertown had received high praise reviews, so I figured I would give them a try and hope that my experience was just as pleasant. Steve Skolnick greeted me and quickly he appraised my needs, focusing in on what I wanted in a new car. He went over different options, but remained focused on getting me nothing more or less than what I wanted in a car. He wasn't pushy nor did he try to fast talk me into anything.From the time I walked in to the time I signed paperwork took less than 2hrs. Although the car was not in stock, Steve is working to get me a car on a faster timeline than the one due to arrive at the end of July. Overall, a great experience.

Pete83

Jun 22, 2015

Toyota of Watertown is truly amazing! My parents popped into the dealership looking for a new Prius, and were treated to Ted, Raul, and Steve. The team was extremely low pressure, patient, and courteously guided my parents through the process--on top of that, Ted answered all of my related questions through email--while I was a state away.By the time I had finished my lunch, everything was wrapped up and ready to go. Hats off to you guys! You have won a repeat customer when it comes time to look for another new car!Thank you for going above and beyond,-Pete

2bsticks

Jun 22, 2015

I called dealership to inquire about Scion I saw listed on Cars.com I was given Nicks name as a contact. I stopped by dealer, looked at car. Dealer looked at my 2010 XB, ran some numbers. Gave me a fair price and I drove off with the car the next day. No pressure, smooth transaction.

Lou and Carol

Jun 20, 2015

Our first visit to Toyota of Watertown was a delightful experience. We called on Friday and were given a fair quote for a big job (replacing a viscous coupling for our 2009 Rav 4.) Kamel said we could come in first thing the next morning (Saturday) to assess the problem. BTW, they also have Sunday service hours. Lucky for us the part was in house and we were able to get the job done right away. When we arrived, he met us at the door and immediately had the car taken into the shop. We were offered coffee and pastry in the large waiting room equipped with computer tables and large screen television. Kamel proposed a shuttle to the nearby Arsenal Mall. Right on schedule, the car was ready. The price was $100 less than we had been quoted at another dealer. Kamel had arranged for our car to be washed and vacuumed when we picked it up. This is the best service we have ever received at a dealership. Thank you, Kamel. Lou and Carol

alarosa118

Jun 18, 2015

This is my 4th vehicle from this dealership and each time has been a good experience. There is one individual than stands out because he is caring, honest and sincere in the way he handle people, He is more like a trusted friend than a salesperson. Steve Skolnick is great human asset to your dealership.

Susan Cunha

Jun 18, 2015

I would like to take this moment to let you and Toyota of Watertown know that you have a valuable service employee who has serviced my Camrythroughout the years and I hope many more years to come.Karmel.I cannot say enough about him.Karmel is wonderful always pleasant and greets me with a smile.He goes over and beyond his duties as far as I am concerned.I always make sure he is there whenever I need to schedule service.If its his day off, on vacation or just not in for some reason I will alwayswait for his return.Thank you Karmel for your exceptional service.Susan

Stinsy

Jun 6, 2015

Everyone at Toyota of Watertown is incredibly friendly and helpful. This is my second time leasing a vehicle, and my second time leasing a vehicle with Toyota of Watertown, I will absolutely go back the next time I need a vehicle. Elkin Pereanez was my salesperson and he was fantastic! Even though they were very busy that day, I did not feel rushed to make a decision. Elkin was incredibly patient with my indecisiveness and didn't mind when I wanted to test drive a car more than once that day. He's also incredibly knowledgeable about all of the vehicles and helped me make the most informed decision, answering my questions honestly. I never felt pressured that I had to walk away with a signed deal that day! When I came to pick up my new car, Elkin made sure I was happy with everything and that I understood all the new features. Everything was wonderful!

daisy1018

Jun 5, 2015

My sales representative, Elkin Pereanez, was amazing. He was always enthusiastic when we spoke with him and was quick to answer our calls. He never put any pressure on us to purchase a vehicle. We told him what we wanted and he honored our wishes. After meeting Elkin, we felt like we knew him our whole lives. Elkin made our experience stress free and enjoyable. His excitement and personality are contagious. I would highly recommend Elkin to my family and friends!

Stinsy

Jun 5, 2015

Everyone at Toyota of Watertown is incredibly friendly and helpful. This is my second time leasing a vehicle, and my second time leasing a vehicle with Toyota of Watertown, I will absolutely go back the next time I need a vehicle. Elkin Pereanez was my salesperson and he was fantastic! Even though they were very busy that day, I did not feel rushed to make a decision. Elkin was incredibly patient with my indecisiveness and didn't mind when I wanted to test drive a car more than once that day. He's also incredibly knowledgeable about all of the vehicles and helped me make the most informed decision, answering my questions honestly. I never felt pressured that I had to walk away with a signed deal that day! When I came to pick up my new car, Elkin made sure I was happy with everything and that I understood all the new features. Everything was wonderful!

Mjirichian91

May 31, 2015

I want to say how appreciative I am for the services that Kamel and the Toyota team has provided me and my 2014 Camry. He went above and beyond to make sure that i was completely satisfied with the final outcome of the Detail/Service! Thank you Kamel and for sure I will recommend as well as be a customer!

Brian G

May 31, 2015

I have been going to Toyota of Watertown for many years but it was only after meeting Kamel that I really felt committed to staying with them. Since the first time he helped me, he has remembered my name, my car, and my car's history without even looking it up. Everyone wants to feel that their situation is important to the person helping them, and Kamel has always made me feel that way. I trust that he is doing the best he can for me every time I go in for service. I couldn't ask for more.

Erasmo

May 30, 2015

I have been a customer of the dealership since 2004. I want to thank a Kamel at my car dealership for consistently providing me with great service and support. Great service is what makes one bring their business to this place, and that one will continue to do so in future. He is a """"valuable asset"""" to your dealership

csillamexx

May 29, 2015

i have been coming to get my car serviced for 13 years. Toyota of Watertown keeps me and my family safe in our car, and Kamel provides the level of service that never fails to impress me - any day or time of the week. Highly recommend this place.

Kiki V

May 25, 2015

My father and I went to Toyota of Watertown last weekend so I could test drive a new Rav 4. It was a Saturday, which is busy, but by the end of the afternoon, I walked out with a limited edition Rav 4. The experience surpassed my expectations. We worked with salesman, Elkin Pereanez and sales manager, Ted Karakostas. There was no BS and no uncomfortable back and forth negotiations. No unexpected add on fees when we met with the finance manager, although they do offer some add-ons if you are so inclined to purchase them. I left with a great car and a great price. Would highly recommend to anyone looking to lease or buy a Toyota.

tefilon00

May 23, 2015

I recently purchased a used Scion 2012 in perfect condition and Nick Fondas helped me with everything! I just got here from Colombia, and he really took his time to show me all the cars and in less than 5 days, I was driving my Scion all over Boston! I am so happy with my decision!!Thanks Nick!

Rav4x2

May 20, 2015

I recently purchased a new lease on a 2015 RAV4. I worked directly with Steven Skolnick from start to finish. The process was smooth and easy and before I knew it I was on the road in my new car. This was my 2nd RAV4 lease through Steven Skolnick and Toyota of Watertown and each time with Steven it gets easier.Attentive to my needs on both occasions and the same when I need service throughout the lease.Adam Skolnick, as always, dropped in to say hello and see how I was doing. Much appreciated.

Linda B.

May 20, 2015

In all my years of buying cars, I have never experienced a dealer like Toyota of Watertown. My experience there surpassed my expectations. Elkin and Ted were fantastic to deal with. Both delivered outstanding, personalized service. Both honored their word, and followed through on each and every promise in a timely fashion. I would highly recommend buying a car there. Thank you! Linda B.

jmechaalani

May 18, 2015

If I could give Toyota of Watertown more stars I would. I purchased a car this past weekend and am extremely happy with my overall experience. After searching for the perfect car for months I was skeptical about a lot of dealerships, but decided to give it one more go and drove over 30 miles to look at a car here. We were greeted by a very friendly and professional staff. The cars were nice and clean and I was accommodated around just what I was looking for. No haggle offers, no pushy suggestions. If I didn't find the car that "made my heart thump" as they put it, they offered to drive one to me to look at when it came in! Specifically, I was helped from beginning to end by the one and only Javier Padilla. He was patient and very genuine in helping me find the perfect car. He went above and beyond to ensure that we were happy with our experience and when it came time to pick up the one I chose he personally made sure everything was in good order from top to bottom. He was great. I would recommend anyone looking for a car to ask for him directly and I would refer this dealership to all my friends and family because of Javiers service. To all the people at Toyota of Watertown that helped make my first car buying experience a great one, thank you!

Robert

May 17, 2015

Brought my car back from March 7, 2015 from Toyota of Watertown. It was a great experience worked with the salesperson Javier Padilla. He was friendly and knowledge of the car that I was looking for.

bela

May 16, 2015

My daughters and I recently bought our first car in US. We made an exhaustive search in many dealers. Some salespeople were helpful, but others, however, underestimated our budget. Finally, in Toyota of Watertown, we met Elkin Pereanez., a top salesman, very charismatic and optimist. The empathy was immediate. He encouraged us subtly to buy the car we wanted. He offered us many options. Elkin treated us like the most delicate flowers, and with patience, he answered each one of our hundred questions. A few days later we were picking up our stylish RAV4! Now, it is the beginning of an ecstatic adventure for a mom and her two daughters!.

sarah21

May 7, 2015

I am pleased to be writing this review of Toyota of Watertown. Adam, Steve, and Ted all went above and beyond to make sure I had a positive experience. They went out of their way to make sure everything was taken care of. I can confidently say that I will be recommending this dealership to my friends and family. Thank you!

Alberto Benhamu

Apr 29, 2015

Today I went off driving my beautiful Corolla S, which I leased for 24 months. The whole process was extremely smooth and pleasant with Elkin, the salesperson that helped me throughout the process. Elkin was very polite and helpful. I visited other Toyota's and other brands dealers and there was nothing like Toyota Watertown. I extremely recommend this place for anyone who is looking for a smooth and clear process.

Steverogers15

Apr 28, 2015

I dealt with Steve Skolnick, Alex Kazan, and Ted K. All three gentlemen were instrumental and extremely helpful in getting me into my 2015 Toyota Tacoma. Their professionalism was above and beyond and I would recommend the Toyota of Watertown dealership over and over again. My friend Bernie Driscoll purchased a Tacoma '15 through Steve Skolnick as well and highly recommended him. Thanks guys!

TristanG5

Apr 28, 2015

I am writing to celebrate and share my continued satisfaction with the exceptional service I receive while working with Kamel Khnaizir at Toyota of Watertown. I purchased a used Toyota Sienna a while ago and I have been very pleased with the quality and care that I receive on my scheduled service visits. I recently had parts that needed replacing and a loaner car was provided until the parts were replaced without issue. I received follow up calls to keep me in the loop as to when my vehicle would be returned. I was very pleased and surprised to see my Sienna returned fully cleaned and looking and driving like new once again! Thank you Kamel ! !

suzibee22

Apr 15, 2015

Kamel Khnaizir is wonderfully accommodating and gracious. I will always ask for him when I need service. They fixed my dented bumper for $125 'in house' instead of sending it out to a body shop for way more money. I did not have time for a second opinion and they could have convinced me I needed body shop work but they did not. I so much appreciated their honesty and speedy attention to my car. On top of everything else they provided me with a loaner car and waived the $35 fee. I LOVE this dealership!!

HappyCamryCustomer

Apr 15, 2015

I just bought a Toyota Camry with Javier and the Toyota of Watertown team. From beginning to end, Javier catered to my needs and helped me find the perfect car. I actually went in looking for a Rav4 and walked out with the sedan of my dreams thanks to his careful consideration of my needs. He knew the car for me before I even knew what I wanted! I really cannot thank Toyota of Watertown enough for making the process so low-stress and pressure-free. Sales people typically swarm around you like hungry sharks at other dealerships, but, here, they let me take my time; however, on the same note, Javier and his team were extremely attentive to my needs whenever I had questions during the process. This is the place to come for prompt, respectful service that will leave you satisfied. A+, Javier! I LOVE my 2015 Camry XLE

15supercharged

Apr 8, 2015

I was looking to replace my 2007 crew max with a new one. My sales person was James D. and along with the sales manager my experience was a positive one. They gave me an incredible deal on the new truck and gave me a very fair price on my trade in. Being under a time restraint I wasn't able to spend too much time there so James D. got me through all the paper work in excellent time. I would recommend Toyota of Watertown to anyone.

joan

Apr 4, 2015

I recently purchased a certified used vehicle from Nick Fondas. The experience was, in a word- perfect!Professional, fair, nice, and great follow up. I will be buying my next car at Toyota of Watertown!Stan Schwartz in the finance department was super also.A 10 is not a high enough rating. Read the other reviews as I did and you will see that Toyota of Watertown is THEplace to go. Period!Joan Lynch

Sissyct

Apr 2, 2015

I went to Toyota Watertown to get a new RAV 4 LE (basic model), but I ended up with a XLE (higher model) just because it was impossible to say no to the great deal and human experience I got. I had the fortune to meet Steven Skolnick. Amazing human being, rare gentleman, incredibly patient..he does the possible and the impossible things in order to satisfy the customer needs! Gotta be honest, I was not in rush to get the car and at the beginning I was planning to tour also other dealership to find the best price. But after talking with Steve I honestly didn't care anymore about looking for a better deal in another place, his manners and honesty won regardless of any other possible deal. (besides the fact that indeed he did give me a great deal!)I recommend him to everybody!THANK YOU Steve for everything!

boobie

Mar 31, 2015

Love Toyota Of Watertown, They are very efficient and the staff is friendly and helpful. I have always had a great experience.Especially want to thank Kamel Khnaizir, he is one of the nicest and competent Service Advisors I have had the experience of working with.I feel my toyota is in good hands when I have it serviced. Yours Truly,Josephine Travaglia,

neverbuyingfrombochagain

Mar 25, 2015

I had a wonderful leasing experience with Silvio & Ted over the christmas holiday. They were very accommodating and kind- moving the leasing process along despite the holiday. After a bad experience with a large toyota dealership on route 1, I was so relieved to be treated like a valued customer by Silvio! He offered me a wonderful lease rate, and gave me full value on my trade in! I will definitely be a Toyota of Watertown customer for life! Thank you Silvio and Ted for your patience and attention. I am so happy with my new prius, and will be taking it into Toyota of Watertown for all it's maintenance!

Michelle Callahan

Mar 23, 2015

Mark Frounjian is AMAZING. He sold me my car at a fair price. He showed me all the features of my car, helped me with setting up regular service of my car and told me who to talk to for regular help. BUT he went above and beyond. He gave me his number and told me to call him any time. Then, he answered. and he answered again, and again and again. Every issue I've run into he has fixed. Issues I've caused for myself or issues other people have caused he has fixed. No questions asked. I couldn't have asked for a better experience.

Dave

Mar 18, 2015

I've purchased upwards of 10 new cars all over the Boston and Worcester area and on the Cape. I was looking for a difficult to find TRD 4Runner. I visited 6 other dealerships and got the run-around from many. Toyota of Watertown was not only able to find the truck for me, but their proactive communication absolutely blew me away.On top of it, the service was amazing in person. Elkin Pereanez, Ted Karakostas, and Brian McDonald were a pleasure to work with. It's so unique to have a dealership that is really working to find the vehicle that you want, the best price for that vehicle, and the best value for your trade in. There was literally ZERO negotiation, none needed, because they outdid my expectations right out of the gate.I will definitely buy another vehicle from Toyota of Watertown. As a matter of fact, I'll purchase a Toyota over another vehicle in the future, just to support this dealership. They are that good.

Isy

Mar 9, 2015

I am pleased to say, I am very happy with my experience of purchasing a vehicle from Toyota of Watertown. Mr. Elkin Pereanez was a pleasure to deal with along the whole staff at Toyota of Watertown. I was truly an excellent experience and will be going back to Toyota of Watertown and also recommending them to all friends and family.

Kevin

Feb 27, 2015

I came in over the President's Day Weekend looking to make a purchase on a new RAV4. I was assisted by Elkin Pereanez during my shopping experience and all I can say it was a very easy purchase experience. I felt that I was being treated fairly and honestly and that the Toyota of Watertown staff was trying to get me exactly the car I needed. I did a lot of research ahead of time and was close to buying a Ford Escape, but after speaking with Elkin I was extremely happy with the value of the RAV4 and knew that I was getting a good deal.

RZH

Feb 21, 2015

I'm a customer for life! I was stranded for two days-my car would not start. I called Toyota of Watertown, and spoke to Shanice. Within about a minute, she gave me a strategic plan. I was towed to the dealership, met with Kamel, and problem solved! The teamwork was extraordinary. Every question I had, they gave me a solution. Thank you so much! My regards to Alex, as well. Thank you!Ranalda

Becky

Feb 18, 2015

I went to the dealership for my 5,000 mile service, inspection, and to have my brakes checked to make sure they were working in top condition for the winter. I worked with Kamel, who was incredibly helpful and made sure that I got quality parts and service, at a rate that was affordable to me. He was incredibly transparent to ensure that I had full understanding of the service that I needed, and also made sure that my vehicle was safe to drive. I definitely recommend Kamel and will be going to visit him again if I have any other problems!

Diddee

Feb 14, 2015

I was nervous after getting a high quote at another dealership for the service of my Toyota Sienna , I went to Watertown Toyota today . Despite it being a very busy morning prior to the blizzard, Kamel , listened to my concerns like a friend and got my car fixed within 90 minutes,I felt I was in good hands and did not have to worry about car trouble this snow season.Not only did he give me a discount, I found out that one of the "problems" quoted to me by the other dealership didn't exist ! He made me feel like family and definitely thanks to him, Watertown Toyota has earned my business for life Thanks Kamel !

Ashur

Feb 13, 2015

I would like to thanks Chuck Holmes and Dan. for helping me out today about my car. I find him approachable, helpful and nice. Awesome! I would never hesitate to come back if my car needs help.

John G

Feb 3, 2015

It was my first car buying experience, and Elkin was very helpful and available. He gave me his personal cell number and was always easy to contact and made the process very easy. There was nothing about my experience that I could wish had gone better.

LJBoston

Jan 31, 2015

I went to 6 different dealerships trying to buy a car by the end of the year. I hate car salesmen. They were particularly bad and careless at every other dealership I went to. Javier, at Toyota of Watertown, they gave me the space I requested. Let me do my thing. Let me drive the cars I wanted without having to wait 40 minutes for them to get keys. They were great. Another thing about Javier... He's great because he is unconventional. He is quiet, he listens, thinks before he responds, and you never really know what he's thinking. He's a great salesman because he's not fake. He's incredibly genuine. There is no pressure. He also was incredibly thorough. Made sure my fancy car stuff was all set up to my phone and taught me what everything did and how it worked. He even texted me a month later after the first snowstorm to see if I liked how my car handled in the snow. He's different. Which is what makes him great. Anyways, I was determined to get another Toyota Prius. I had mine 7 1/2 years, put 145,000 miles on it. I ended up purchasing a Prius V... Drove it off the lot around 3:30 and at 5 O'clock I was nearly in tears knowing I made the wrong decision. Its the winter, I don't do the driving I used to do, and I really needed something bigger and safer and I didn't feel that in the Prius V. I took a chance and called the dealership and asked if I could come back and get a Rav 4. I spoke to Alex Kazan and he told me to "come right back in" and it was totally fine. Ted Karakostas was great, too. Spent a great deal of time with me on numbers and financing and I was there way after they should have gone home because I had to leave the next morning to a work trip out of the country. I was shocked! They let me return a car I drove off the lot and still let me negotiate the price down on the Rav 4. (I can't believe I had the nerve). They were so good to me. So kind. Didn't make me feel terrible and were incredibly accommodating. I was taught that if you want a great deal than go to a bigger dealership. That couldn't have been more false. I got a way better deal on my trade in and incentives than I did at Prime, Boch, Acton, herb chambers, Bernardi and Quirk. I was completely floored. I did my homework and got really lucky with Watertown. Bottom line, buying a car sucks. I bought two cars in one day and these guys were incredibly kind and good to me regardless of how big of a jerk I was when we were haggling. They're good people and I would buy a car there in a heartbeat. In other news, I have never once written a Yelp review, but I will for them because they certainly earned it. Also, Dan Small was incredibly helpful at service and there was this Colombian man who worked on my car that was wonderful and did a killer job buffing a scratch out. Couldn't be more thankful.

Christopher

Jan 28, 2015

Steve did a great job selling me my new car!I highly recommend that when you come to Toyota of Watertown you ask for Steve. He made me feel comfortable, was a true gentleman, and earned my business.

Karl & Peggy Anne Kuehne

Jan 25, 2015

We purchased a junker for our son, and it turned out to be just that, a piece of junk,... it failed the state inspection and the power steering needed a bottle a day. So we took it to Toyota of Watertown and Camel in service set us up with a car to use while they inspected it. Thank you. As you might expect, the car needed repairs 7k And we asked, perhaps if it was going to take that much, maybe we should get a better car instead of keeping this car?? So Steve Skolnick started a conversation with us like "you are not going to believe this.. I have a 2008 Corolla with 27k, one owner, a 93 year old grandma, who garaged it and had it serviced by this dealership"... and he was right, at first we thought he was joking, but then he sent us the carfax. And so Steve gave us a great deal that was fair for all and we would totally recommend Toyota/Watertown/ Steve and Camel!! Thanks!

shaun

Jan 23, 2015

I just bought a car today from steve skolnick today and i am completely satisfied. I bought a 2008 corolla with only 26k miles on it for a great price. His service was excellent and he put a lot of time and patience into getting me in a reliable car. Sincerely shaun k

Stephanie Berk

Dec 4, 2014

I just leased my 5th Toyota with Steve's wonderful help. Couldn't have been easier. A pleasure each time. Between Steve's help in locating the right Toyota & Kamal's in servicing each of my 5 vehicles, I am thrilled with Toyota of Watertown.

Proud grandfather

Nov 22, 2014

Excellent skills,excellent product, great new 15 RAV4 in the color I wanted thank you for great service steve skolnick

Allenaeg

Nov 20, 2014

Yesterday , I bought my 4th car from Toyota of Watertown .And just like the 3 previous times it was an Awesome experience. Once again I worked with Steve Skolnick, who bent over backwards to make this deal happen for me, I bought a Toyota Avalon XLE Touring edition and Steve made sure I was going to drive the car home the same day I bought it, and he indeed made that happen for me, But Steve wasn't alone in the process he had lots, of help from the Sales manager, Service Manger, rental car Manager and many office personnel who worked there Butts off to pull this all together. I was even thanked for my business by the General Manger Adam who went out of his way to make time to shake my hand. I would strongly recommend Toyota of Watertown if you are looking for a new or used car and a very pleasant car buying experience. Thank You Steve Skolnick for all you did to make this happen.Sincerely,Allen E. Gay

Kevin

Nov 14, 2014

Great experience great sales people and facility recommend it to anyone

Lisa Alrashid

Nov 12, 2014

This was my first time purchasing a car in USA, with limited budget, for sure I made the best decision to walk into Toyota of Watertown,First person I met was Elkin and I was lucky, I told him that I have a very limited budget but I really need to have car to make my life easier.. I gave him what I can afford, he was so nice and great, he told me don't worry everything will be fine and you will get your car today.. he have a very good experience with Toyota cars, so he advised me with Scion XD and he was very helpful..So if you are planing to get your fist car, I recommended Elkin ... Thank you Elkin ....you are the best.

brentselby

Nov 11, 2014

Toyota of Watertown is the only place to take your car if you live in Boston. By far, it is the most pleasant experience one could imagine having when going through the stress of bringing a car in for repair. They have wonderful and comfortable facilities and the staff is friendly, accommodating, and truly happy to help with the smallest detail. For example, my forgetful husband has left his ipad, his bag, charger, and other belongings in his car and around the customer sitting room and the staff always returns it to him. Mr. Khnaizir is knowledgable and also has a sense of humor that puts us both at ease. Whenever we walk away from this establishment, we know that our cars are in good hands and we actually feel less stressed when we leave. You can come here knowing that you will get honest work done by genuinely nice people that truly have the best customer service I've experienced at any car repair shop, and we both are from the south! Thank you, Mr. Khnaizir!

P.Lam

Nov 6, 2014

Awesome service on my recent purchased!!! Great value on my trade in. Ted the manager and Urena the sale person were great. Highly recommended for your next purchase.

Lowphatnyc

Nov 6, 2014

Awesome service on my recent purchased!!! Great value on my trade in. Ted the manager and Urena the sale person were great. Highly recommended for your next purchase.

squarm

Nov 3, 2014

This was my first time purchasing a car and I'd have to say that I made the best decision to walk into Toyota of Watertown, even though I thought I would not be able to find a car that met all the items on my wish list and also was within my budget. Within a few seconds of my boyfriend and I arriving at the dealership, Elkin Pereanez, came up to us and he was the most professional and nicest salesperson from that moment we walked in till I picked up my car. He made sure to ask me for my budget and wishlist, and was honest with me about what model could meet my needs within my stated budget. What really showed me how genuine Elkin was about helping me find my perfect car was his close observance of my reaction to the first car (a Yaris) he showed me. He seemed to grasp what type of car I would be happy with and as soon as he noticed I was not fully enthusiastic about the Yaris, he made it clear he would not want me to take up time test driving it. Instead he suggested that I try out a Corolla and promised that he would do everything he could to get it within my budget. And he really came through on that! The funny thing is, I wasn't even planning on purchasing a car the day I went in. I just wanted to look around. But i fell in love with the car. Also even though Elkin pushed me to make the purchase that day, he was tactful and respectful in his approach, and his goal first and foremost was to ensure it was a purchase that I would be happy with in every respect. Pick up of the car was a breeze. Elkin was respectful of my time and made sure to ask me what particular features I would want him to run through. He also gave me a quick walk through of the servicing department. My interactions with the Finance Manager Ted, and also two different receptionists were just as professional, but also warm and friendly. The dealership clearly seems to take the time to hire the right people. I would highly recommend this dealership if you're looking to buy a Toyota and be sure to ask for Elkin.

luca Figliuolo

Nov 2, 2014

I've never had such an easy experience buying a new vehicle. Their knowledge and experience was so helpful. They were upfront and honest from the first time I walked in. I shopped around at other dealers and ended up just wasting my time. They had the best deal from the first time I walked in the door Ted Karakostas & Elkin Pereanez were professional, knowledgeable, helpful and fun

Kimberly Hogan

Oct 29, 2014

Steve is an incredible human being and very attentive sales specialist! I couldn't be more happy with my brand new 2015 Toyota Rav 4.He truly made purchasing this vehicle an experience I will always remember and I was treated like a queen!! This is my second Rav4 and I couldn't be more happy with the service and this particular dealership!! Thank you Steve!

Barb

Oct 26, 2014

steve skolnick was very understanding helped me during a very stressful time car purchase but actually made me very happy walked me thru the whole process

deirdred3

Oct 26, 2014

I leased my first car from Toyota Watertown 5 years ago, my second lease after that one 2 years ago and just made a deal to purchase a new car with them last week. Being a purchase not a lease I don't plan on returning there for anything but service anytime soon! But I would go there again and send anyone else I knew there for any car lease or purchase. My recent experience was very easy and and everyone was friendly and helpful. Not only was I able to negotiate a good deal and get excellent customer service with it. But I was also greeted like an old friend by various employees from the sales and service department who remember me from previous visits. Steve was very helpful and patient and did not rush my decisions in anyway. He made me feel very at home and throughout the process we were able to work out a deal that made me very happy without any of the ugliness that can sometimes happen at a dealership. I would recommend this dealership to anyone for sales or service and I would recommend Steve to anyone looking to buy a new car and also be genuinely welcomes and have their business appreciated. It feels like a friendly, knowledgeable, cooperative and helpful place to walk into and that says a lot.

Highlander70

Oct 26, 2014

Steve Was excellent in selling me my Highlander. He went over and above any expectations that I ever had for a car salesperson. He is an outstanding professional demonstrating obvious years of experience which made me very comfortable as a woman purchasing my own car. I would recommend him to everyone I know and anyone interested in having the most pleasant stress free experience.

aristiy

Oct 22, 2014

I'm very happy with my recently purchased, between my son and I design how we want oursHighlander 2015 and our salesperson did everything to made that real. It is my second time getting car at toyota of watertown and it is a truly pleasure, they work together to make you feel very happy and very sure about your purchase, I also feel at lot better because my salesperson, Felix Rodriguez, speak spanish and was super for me to understand everything, he is very friendlyperson, he explain to us how to use all the new things I got with this SUV. Thank you Felix Rodriguez, Thanks to Toyota of Watertown's team.

rera

Oct 21, 2014

Toyota of Watertown made the experience of leasing a car less stressful than I had imagined. I did not feel intimidated or pressured. Everyone was respectful and helped make it work for me.

ChrisSykes

Oct 10, 2014

I'm not one to often write reviews, however I purchased a Toyota Sienna from Edwin several hours ago and couldn't be happier with the experience. He was knowledgable, helpful and relatable. There was absolutely no feeling of being "pressured into buying" that I've experienced in the past with other car salesmen. I highly recommend Edwin Urena and will absolutely be passing his name onto family, friends, perfect strangers looking to purchase a new car...

gregblack

Oct 1, 2014

My girlfriend and I recently purchased a 2014 Rav4 from Toyota of Watertown, MA. Our salesperson, Felix Rodriguez, was wonderful to work with. This was our second purchase through Felix and I will continue to work with him in the future. He is a pleasure to work with and truly cares that you are having an exceptional car-buying experience. Thanks Felix!

Krave544

Sep 30, 2014

Overall I have to say that this car purchase was by far the easiest experience of all. From working with Blanca in the Internet department to working with Edwin the sales consultant. Finance manager Ted was also easy to deal with. You know that the dealership is ran well because no matter who I made contact with, they would say hi and make sure I was being helped. Toyota Of Watertown is a great place to by a car from. I definitely recommend anybody to Toyota Of Watertown and Edwin.

Athena Nouhi

Sep 30, 2014

I visited Toyota of Watertown to lease a car last week. Elkin Pereanez was the consultant who helped me in this. I was not sure what I wanted when I went to this Toyota dealer. But Elkin patiently offered me the best options. He showed me different cars based on my needs and I drove them for a couple of minutes to see how I like them. I liked Toyota Camery SE at the end. I had a tough conditions in terms of mileage and funds. Elkin splendidly tried to make the deal suitable for me as I wished for. Ted Karasostas the finance manager of Toyota of Watertown also worked hard to have my application approved. At the end I was very satisfied and happy with deal that I made. It is a few days I am driving my new car and I like it very much.Thanks to Elkin and Ted.Athena Nouhi

kmrios

Sep 30, 2014

Great customer service and the delicious coffee. The sales consultant was great ( Edwin Urena) I would highly recommend this dealership to any of my friends.

Krave544

Sep 30, 2014

Overall I have to say that this car purchase was by far the easiest experience of all. From working with Blanca in the Internet department to working with Edwin the sales consultant. Finance manager Ted was also easy to deal with. You know that the dealership is ran well because no matter who I made contact with, they would say hi and make sure I was being helped. Toyota Of Watertown is a great place to by a car from. I definitely recommend anybody to Toyota Of Watertown and Edwin.

lam1516

Sep 30, 2014

I bought many cars from Toyota of Watertown and i keep buying and bringing friends, because we get excellent service and GREAT prices! Since day 1 Edwin has delivered. We will continue to recommend as many people as we can! Thank you and we will see you soon.

Mike019

Sep 30, 2014

I was very happy with the customer service provided to me by Edwin he has good customer service I went hope a vary happy customer

gio918

Sep 29, 2014

I went into Toyota dealership. I was approached by a young man that introduced himself as Edwin urena with a smile which made me feel comfortable when I walked in. He helped me greatly and I walked out a happy customer.

Fatima Pineda

Sep 29, 2014

So after a stressful day filled with unexpected car trouble I made my way to Toyota of Watertown hoping Elkin Pereanez could pull through and make some miracles happen! and no doubt he succeeded in helping me lease my brand new 2015 Toyota Corolla! These guys are amazing! So a big thanks to you Elkin as well as Jon Warren!

Gio918

Sep 29, 2014

I went into Toyota dealership. I was approached by a young man that introduced himself as Edwin urena with a smile which made me feel comfortable when I walked in. He helped me greatly and I walked out a happy customer.

Aimee Rackham

Sep 28, 2014

After going through a 6 month long ordeal with a local VW dealership, I was not looking forward to purchasing a new car... I was dreading it. I walked in to Toyota of Watertown with my guard up and a chip on my shoulder, and I was greeted by a friendly, courteous staff who went above and beyond to make my car buying experience a positive one. Not only did Elkin help me pick a car that met all of my specifications, but the actual process of purchasing the new car through the finance department with Stan was quick and painless. I was pleasantly surprised to be done with the whole process (from walking in to walking out the door) in less than two hours. When Elkin walked me out to my new car, he paired my phone with the Bluetooth system and showed me that he had already transferred EVERYTHING- not just the license plates, but my roadside kit from the trunk, personal items from the glove box, magnetic bumper sticker and, yes, even the air freshener- with the utmost care and attention to detail. I have been purchasing new cars from dealerships in states all along the eastern seaboard for years, and I have NEVER felt so good driving away. I only wish Toyota of Watertown, and Elkin in sales, had been my first stop!

DugDB

Sep 28, 2014

Had an experience with Kamel this weekend helping me to fix a new certified car we bought from Toyota of Watertown's annex, and he was excellent. Nice, smart, helpful, understanding, reasonable, fair, trustworthy, etc .... When there was a mix-up on the price for a repair, he investigated quickly, got to the accurate information, fixed the mistake, and did it quickly and with a smile. He knows and works within the Toyota system, and makes it work for your and Toyota's advantage to get you the service and price you deserve. I generally shy away from having service done at dealerships, but Kamel has made me reconsider, and I trust him.

macnamfam

Sep 28, 2014

We have worked with Felix Rodriguez on four different car purchases or leases, not to mention two previous purchases at Toyota of Watertown several years ago. Felix is an absolute pleasure to work with and has gotten us some excellent deals. He's a great guy!! Toyota of Watertown is a top-notch dealership for both sales and service, always going above and beyond our expectations. We love going there!

jackie.deangelo.7

Sep 27, 2014

This has been the best car buying experience we have had in 30 years. Serge Orlov is the best salesman we have ever dealt with. No pressure, upfront, friendly and very knowledgable. We highly recommend this dealership to anyone looking for a Toyota, you won't regret it.

Browne59

Sep 25, 2014

Toyota of Watertown is a great place to buy and service a car. This is the second car that we have bought within the last few months. I recently traded my Corolla for a 2014 Corolla lease and thanks to Edwin and Jon it was flawless as can be. I will definitely recommend anyone of my friends and family members.

Greg and Karina

Sep 25, 2014

I purchased a new Rav4 last night from Felix at Toyota of Watertown. This was my second car purchase from Felix. He is easy to talk to and makes sure you have the best experience possible when shopping for a new/used car. I highly recommend Felix and the entire crew at Toyota of Watertown.

limj2012

Sep 25, 2014

We just picked up our Prius V yesterday. My mom really doesn't speak much English and Edwin knew that so he explained to her the best he could. What tops it off is that he told her to make sure she brought me in so he can explain everything again. We just came in to the country and needed a car ASAP. Edwin and his manager made it happen. Thank you

limj2012

Sep 25, 2014

We just picked up our Prius V yesterday. My mom really doesn't speak much English and Edwin knew that so he explained to her the best he could. What tops it off is that he told her to make sure she brought me in so he can explain everything again. We just came in to the country and needed a car ASAP. Edwin and his manager made it happen. Thank you

Camry man

Sep 24, 2014

Best salesperson best dealership steve made our buying purchase easy and Rick hall got our car and steve skolnick thank you for your time and help

Tong12

Sep 24, 2014

He is awesome. Edwin made the process real easy and fast for my mom. Had to locate the car because my mom wanted a special color. Overall great experience and his product knowledge is awesome.

Tommyfen20

Sep 24, 2014

I got to say this has been the easiest and less painful buying experience that I've had in my years of buying a car. I'm sitting in my office and I get a phone call from Edwin that Toyota is running a special for loyal customers. All I had to do was show up with my old car and come pick up my new one. That nothing would change except for getting into a new 3 year lease. Free maintenance, free roadside assistance, brand new car. Sounded to good to be true but how could I say no to that. I love the new add on of the Back up camera and the hand free Bluetooth. Thank you again Edwin and Toyota Of Watertown for the great service and hospitality.

Tong12

Sep 24, 2014

He is awesome. Edwin made the process real easy and fast for my mom. Had to locate the car because my mom wanted a special color. Overall great experience and his product knowledge is awesome.

adriennemp

Sep 21, 2014

I was in for the first time buying a car, and was very anxious about being 'haggled'. Serguei and Stan were very nice, friendly and patient. They also helped me find a way to finance the car.I would definitely recommend Toyota of Watertown! Way better than some of the other dealerships I have walked in to before (even Toyota dealers!)

ed_childs

Sep 20, 2014

. getting into a hybrid for first time . working with SergueiOrlov made the step up in technology comfortable and trusting , no stress or anxiety . thanks

Brads617

Sep 19, 2014

I just leased a Toyota sienna a few weeks ago. Steve Skolnick was extremely professional and accommodating. This was the best experience I have ever had getting a new car. Thank you again:)

IMAX2014

Sep 17, 2014

I WAS ROAMING AROUND TO LOOK FOR THE CAR FROM DEALER TO DEALER AND I END UP TO THE NICK FONDAS AS A SALES REP. WHOM I FIND VERY HELPFUL TO EXPLAINED MY OPTIONS AND THE CAR I WAS LOOKING FOR. HE HELPED ME CHOOSE THE CAR I LIKE AND FINANCE MANAGER STAN SCHWARTZ WAS ALSO GREAT. BOTH PEOPLE I FIND OUT TO BE VERY FRIENDLY AND HELPFUL. I WOULD RECOMMENDED TO ANYONE WHO IS LOOKING FOR CAR TO SEE NICK FONDAS, YOU WILL FIND HIM PLEASANT AND HELPFUL GENTLEMAN.

calvin.kp

Sep 14, 2014

Bought a Toyota Camry 2014 SE Limited Edition from Toyota of Watertown recently. I've had to deal with a few dealers in recent times and the general feeling/opinion I have had is that they can be a real pain to work with. But it was anythingbut that with Toyota of Watertown. I had heard good things about them and they didn't disappoint. I was indeed lucky to bump into Elkin Pereanez when I was there. It was a real pleasure working out this deal with Elkin. A very cheerful gentleman, he went out of the way to the way to follow-up my case even on his off day. Responding to my questions & queries & even re-negotiating the deal to bring down the price further. He even went further to come to office that same day to see through the delivery. All this with the same cheerfulness. He made it so easy for me.I've seen other places where people either don't respond just let others handle cases when it comes to their day off but Elkin has been wonderful in this regard. Overall, it was a very pleasant experience for me at Toyota of Watertown.

annaloch

Sep 12, 2014

We just bought a used certified Camry from Toyota of Watertown. We had been looking for a while but we were impressed with Serge Orlov the sales consultant. He understood what we were looking for, he was honest and never pressured us.Serge was a pleasure to work with and we felt he was very professional and would highly recommend him.

cpaone

Sep 6, 2014

I just signed another lease of a RAV 4 . Steven Skolnick was great and so was the deal TOYOTA OF WATERTOWN is the best Thank you Steven

A Happy Family!

Sep 2, 2014

I purchased a used minivan from Watertown Toyota this summer. The overall experience was very good. I now have an excellent car and the experience in buying it was so positive. Our salesman, Silvio, helped us to get just the right vehicle at just the right price. He made sure every detail was perfect and my kids and I drove off, very happy customers! There was one part on the gas cap cover that needed to be replaced and the part was ordered and installed a few days later. We had a great time relaxing in the service lounge and play area while the work was being done. Last weekend, I bumped into a tall curb and needed to get the tire replaced. We came right to the dealer, they met us quickly and efficiently started the work. It was all resolved in a short afternoon. It is such a pleasure to come to this dealer to buy a car and to have service work. Every person I've met on the staff has been so helpful and kind. They go out of their way to make your experience delightful. I genuinely look forward to the next time I need to return for a service or repair!

Camry 14

Aug 30, 2014

I have to say that I am very happy with my 2014 Toyota Camry. Edwin Urena, the sales consultant was very nice and caring to me. You are the best Edwin. I would highly recommend anyone buy a car here. Thank you Edwin!

Camry14

Aug 30, 2014

I have to say that I am very happy with my 2014 Camry Toyota Camry . Edwin Urena, the sales consultant was very nice and caring with me. You are the best Edwin! I would highly recommend anyone buy a car here. Thank you Edwin.

Meyerland

Aug 30, 2014

I have bought many cars from Toyota If Watertown and this time around it was by far the easiest of all experiences. After 1 phone call from the dealership I went right down and traded my 4runner for a new one. Edwin the salesman was great and easy to deal with. I have contacted him for many questions and he seems to always help me. Willingly not because he has to. Thank you and look forward to future experiences.

Tonyshep53

Aug 30, 2014

I came to Toyota Of Watertown shopping against other dealers. It was as easy as can be.. They gave me an honest price and I got treated as if I was family. I didn't need to do anymore shopping. Edwin the sales consultant and Stan the finance manager made the delivery process in a timely manner as well. Thank you Toyota of Watertown..

BelmontFamily

Aug 27, 2014

My family was in the market for a quality used Toyota. After visiting a number of dealerships in the greater Boston area, we came to Toyota of Watertown. To our immense good fortune, we were greeted at the door by Elkin. Elkin sat down with us and listened to our needs. He then recommended a vehicle which turned out to be just what we were looking for in terms of price, model, mileage, etc. Throughout the test drive and purchasing process Elkin was extremely helpful and courteous; friendly and enthusiastic without being pushy. I cannot recommend Elkin and Toyota of Watertown highly enough!

Happy camper

Aug 27, 2014

Steve Skolnick was the reason we retirned for our third Toyota , always answer questions, and helps us when we have service questions, and always smiles , thank steve and Toyota of Watertown

yruizviolette

Aug 26, 2014

Elkin Pereanz was an excellent sales consultant. He went above and beyond to make sure I found the type of car I was looking for, and within my budget. They even brought the car to my home for me to look at when it became available a few days after I went in to the dealership. I would highly recommend Toyota of Watertown, and especially Elkin.

Rav4 man

Aug 24, 2014

Very satisfied with both my new cars that steve skolnick sold me and look foward to purchasing from him again in the near future and will tell my friends

Smart buyer

Aug 24, 2014

Best salesperson ever bought my third car from him ,will always be loyal because he is very understanding and helps me out even if a service occurs , gets me in out you won't regret any Buisness you do with steve skolnick or Toyota of watertown

ArigatoToyota

Aug 22, 2014

I just signed another lease of Toyota Corolla at this dealership. Mr. Elkin Pereanez assisted me with excellence. Elkin was very professional, patient, a great listener, informative and friendly. He genuinely cares for his clients and their needs, I could tell. Thank you, Elkin. Then, Mr. Stanley Schwartz assisted me with clarity and efficiency. Stan is professional and also easy to talk to. Both Elkin and Stan are respectful of their customers. I appreciated that. Overall, I love Toyota of Watertown. I appreciate their respectful, courteous mannerisms and atmosphere. I also appreciate the complimentary Toyota Care that comes with the lease, for two years. Their place is spacious, relaxing, neat not stressful. Rather, very harmonious and peaceful. I walk in by myself as a lady, and this dealership does not feel intimidating or anything. I consistently feel cared for and assisted with respect here. I highly recommend this dealership.

corredor123456

Aug 22, 2014

I have to say that I am very pleased with my leasing of a Camry Hybrid a few days ago. Elkin Pereanez, the salesman went out of his way to make me feel comfortable thru out the process. I originally stopped at Toyota of Watertown to get some prices. I told Elkin from the beginning I was shopping around and I was not going to buy at that moment. This is the part that impresses me; he took the time at least an hour to get me the best price, to compare the best price between leasing and buying. I was not only asking him without a guarantee of a sale for information to lease or to purchase. He went to his manager three times to find the best deal for me. Then, to top it off I wanted to have the seats of the car change to all black leather. he took me upstairs to an additional lot to show me other Camry's that had the leather seats to see how it look. To make a long story short. I left the dealership confident that I received his best, best information. I went to two other dealers as I had planned. I did not get the same attention; they did not believe I was seriously looking for a car. I told them I was shopping around. I got some half xxx prices and basic information to nothing. I went back to Toyota of Watertown two weeks later and sign the deal. I wanted a black car with black leather seats. there was no car like that in the showroom, these cars have been selling like hot pancakes Elkin was able to find me the car I wanted in another Toyota and brought it to me here at this dealership. I belief Elkin and this dealership treated me fairly. I feel I was not taken advantage of, I got a good deal and some extras. their service was exceptional. i will recommend and send my friends here. I trust them.

Miguel Peguero

Aug 20, 2014

I went in having an issue with my old car financing long story short thanks to Edwin U. the Sales Rep. and Ted K. the financing manager I was able to get into a new new car for less money than what I was paying. They delivered premium costumer service and were able to solve my issues headache free.

Soccerkkid1194

Aug 20, 2014

I walked into to Toyota of Watertown in search of a new car after going to multiple dealerships and I had a great experience. Elkin Pereanez was extremely helpful and patient with me. He helped me get the car I wanted and gave me a good trade in price for my used car. The financial manager and the general manager Adam were also extremely patient and helpful. Overall great place to buy a car and I recommend anyone buy a car here.

Steve Ferriter

Aug 20, 2014

My girlfriend and I were looking to consolidate to one vehicle. Recommended by a family member we went to the Toyota of Watertown. Best Advice ever! Everyone at the dealership was so friendly and knowledgable. Truly knowing each car in and out. They made each step seamless from the trade in values, test driving, financing and everything after the sale seem so easy. My girlfriend and I were able to find our dream car at a great price.

mroust

Aug 19, 2014

I hgihly recommend this dealership and the saleman Lou Mondello. He was very knowledgeable, friendly and helpful. No high pressure sales. Fair prices, even on my trade-in.

T Bennett

Aug 19, 2014

We went to Toyota of Watertown to see what options there were for leasing a new Toyota. Not sure which model to get, we wanted to test drive several models before deciding. Elkin, our salesperson, was extremely helpful and patient as we test drove three different models and asked many questions. Back at the showroom he worked out the numbers for several different options without rushing or pressuring us. He listened and was very accommodating to our needs. We finally settled on a Corolla LE and couldn't be happier. Elkin is "The Best". Throughout the whole process he was friendly, courteous, and very knowledgeable. The business manager was also very helpful when it came time to sign papers. He explained all of the numbers very clearly leaving us very comfortable with the great deal we got. Overall, a great shopping and buying experience. We would highly recommend this dealership to everyone.

Michelle R.

Aug 19, 2014

Excellent service and knowledgeable staff. Lou Mondello, the salesman, made the buying process very easy. No high pressure sales tactics. Also, fair prices on new car sales and on trade-ins.

TDBENNEY

Aug 19, 2014

We went to Toyota of Watertown to see what options there were for leasing a new Toyota. Not sure which model to get, we wanted to test drive several models before deciding. Elkin, our salesperson, was extremely helpful and patient as we test drove three different models and asked many questions. Back at the showroom he worked out the numbers for several different options without rushing or pressuring us. He listened and was very accommodating to our needs. We finally settled on a Corolla LE and couldn't be happier. Elkin is "The Best". Throughout the whole process he was friendly, courteous, and very knowledgeable. The business manager was also very helpful when it came time to sign papers. He explained all of the numbers very clearly leaving us very comfortable with the great deal we got. Overall, a great shopping and buying experience. We would highly recommend this dealership to everyone.

Allan Roust

Aug 19, 2014

I went to Toyota of Watertown to find my first new vehicle...with all the options before me I was a little overwhelmed.I meet a very knowledgable Salesman(Lou Mondello) with over 40 years in the business he guided me through the myriad of choices I had to make,when all was said and and done I walked out having purchased my first new vehicle ,an FJ Cruiser.Thanks to Lou Mondello and his extensive knowledge on the entire Toyota line I left a very satisfied customer.....I will definitely return to Toyota of Watertown

Happy customer

Aug 16, 2014

I bought a new tacoma from lou mondello 4 months ago. Lou listened to what I was looking for and stayed within my budget. He was a fair person who didn't try and push items you weren't looking for. Lou seemed like an expert in his field answering all my questions without hesitation. I recommend Lou to everyone! He has a funny personality and easily approachable!! Thanks Lou Mondello!!

Love T.O.W.

Aug 16, 2014

My previous car, not a Toyota, had reached the point of no repair, forcing me into the dreaded process of buying a new car. Extensive research led to an easy decision, buy a Prius 4. So, I began visiting Toyota dealerships. The shortest visit lasted only 20 minutes. The longest visit, with a new sense of urgency, immediately following a rush hour flat tire on the highway, went on for 3 hours. That visit resulted in the signing of a contract and leaving a deposit for a Prius 4. The color and location of the car were unknown to the sales person at that time but he promised to call in the morning with the information. Noontime came and went, I called and was told that the car hadn't been located yet but they would have it within the week. A new approach was necessary. I began calling all local Toyota dealers and asking if they had a Prius 4 on the lot and available for sale. Toyota of Watertown had the first affirmative answer and I headed right over. Meeting Edwin began my stress free car buying experience. Edwin was the first respectful Toyota salesman I had encountered. The purchasing process was fully explained, from the method of determining trade in value to required paperwork and steps to be taken before I actually received the car. When Edwin needed to leave the desk, I was told what he was going to do and due to the small size of the facility he was nearly always within sight . Edwin took the time to thoroughly explain the function of all the electronic displays and to set up the Bluetooth. The entire process took approximately 2 hours. The next day I made one phone call to the insurance company and the car was ready to go, registered, insured, and inspected. Everyone else I came into contact with at Toyota of Watertown was kind, pleasant and polite but Edwin is certainly special. Thank you, Edwin!

winedined

Aug 16, 2014

My previous car, not a Toyota, had reached the point of no repair, forcing me into the dreaded process of buying a new car. Extensive research led to an easy decision, buy a Prius 4. So, I began visiting Toyota dealerships. The shortest visit lasted only 20 minutes. The longest visit, with a new sense of urgency, immediately following a rush hour flat tire on the highway, went on for 3 hours. That visit resulted in the signing of a contract and leaving a deposit for a Prius 4. The color and location of the car were unknown to the sales person at that time but he promised to call in the morning with that information. Noontime came and went, I called and was told that the car hadn't been located yet but they would have it within the week. A new approach was necessary. I began calling all local Toyota dealers and asking if they had a Prius 4 on the lot and available for sale. Toyota of Watertown had the first affirmative answer and I headed right over. Meeting Edwin began my stress free car buying experience. Edwin was the first respectful Toyota salesman I had encountered. In a relaxed, no pressure manner, we spoke about my decision to buy a Prius 4 rather than a Prius 5 and other options I might consider. Edwin fully explained the purchasing process, including the method of determining the trade in value, required fees, and paperwork needed to be done to complete the sale. When Edwin needed to leave the desk, I was told what he was going to do, and he returned in a timely fashion. Edwin took the time to thoroughly explain the entire function of all the electronic displays and to set up the Bluetooth. The entire process took approximately 2 hours. The next day I made one phone call to the insurance company and the car was ready to go, all registered, insured and inspected. Everyone else I came into contact with at Toyota of Watertown was kind, pleasant and polite but Edwin is certainly special. Thank you, Edwin!

Alvern82

Aug 15, 2014

I want to thank Edwin and Toyota of Watertown for their exceptional service that they provided my dad!! With us looking for a new car for our business and needing it within a short period, they mad it happen. They even drove the car to my dad's house and picked up his trade. Then went back to pick it up and get it inspected. This is what I call going above and beyond. Definitely will recommend anybody I know to Edwin and Toyota of Watertown.

Elbebo617

Aug 15, 2014

Just bought a new car from Toyota Of Watertown. My experience sums it up n one word EXCEPTIONAL. My salesperson Edwin made me feel at home. Came here because of looking online this dealership stood out with all the great reviews it gets. Now I know why. Great pricing, professional, and no hassle experience. I would definitely recommend Edwin as a salesperson and Toyota Of Watertown.

bos1983

Aug 13, 2014

Edwin was great as well as the rest of the staff. Extremely friendly and helpful. My second lease, and I continue to be very satisfied with the professionalism, kindness, and exceptional customer service provided.

fretato

Aug 13, 2014

we never were treated so good in a dealership like in toyota watertown .I recomend this dealer to future car buyers and again thanks to Edwin Urena we are very happy

Richkeys99

Aug 6, 2014

Set up an appointment to see a used car, but the car was in the shop when I arrived. Salesperson siad he'd let me know when it was available to see and test drive. By the time he called and I got back (a few hours), the car was already in the process of being sold. Nice sales person and facilitator, but not a way to do business.

Jason Autore

Aug 5, 2014

We just got our third lease from Toyota of Watertown, and our second from Steve. Once again, Steve was absolutely wonderful to work with, and the dealership as a whole was terrific! The only (minor) complaint we have is that there were some miscommunications about our first appointment, which resulted in us coming in on a morning Steve was not actually in the office. But we were able to reschedule and come back with no problems. Very happy to continue dealing with Steve and Toyota of Watertown, and loving our new car!

healyga

Aug 3, 2014

Mike Mason and his team are the VERY best. Always there for you!!! Adam Skolnick is the leader of a very professional organization. This is a trip back to the past when car dealerships cared about customers.

Vivian23

Aug 3, 2014

Stan was very helpful and proficient in explaining the financial package I received. He made what could be an overwhelming experience, a more simple and understandable one.

Y. Ma

Aug 1, 2014

My wife and I purchased a Toyota RAV4 yesterday. When we walked in the Toyota of Watertown, we had in minds only a rough idea about what we were looking for. Elkin Pereanez was the sales person who received us. He was courteous, professional, knowledgeable, and was certainly the right type of guy you would want to talk to when buying something like a car. He answered our questions with great patience, and his manners were totally easy-going and warm. We bought the car after car showing and discussions with Elkin. Frankly, we had great experience with Elkin and other guys at Toyota of Watertown. In particular, they work with excellent professionalism as well as impressive efficiency. I highly recommend Elkin Pereanez and Toyota of Watertown.

Bonthie2005

Aug 1, 2014

I was referred to Toyota Of Watertown by a close friend who has bought a couple cars from them. I walked in and Edwin walked me through the process of finding something within my budget. For it being my first time buying a car I was nervous but the staff at Toyota of Watertown was great and helpful. It was so easy and painless that since then my sister bought a Rav 4 from them as well. Really happy with my decision and my next car I buy will be from Toyota Of Watertown.

chamuca361

Aug 1, 2014

Thank you Elkin Pereanez and Toyota of watertown for making my buying experience less stresfull, I would recomend anybody looking for a used or a new car out there. This place definitly know how to treat their customers. Elkin was very patient with me while making my decison. when taking my car he explaing every single feature of vehicle. overall TERRIFIC EXPERIENCE!!!! Ooooo....and forgot to mention Elkin also introduce me to their service department which is open Sundays.

Bonthie2005

Jul 31, 2014

I was referred to Toyota Of Watertown by a close friend who has bought a couple cars from them. I walked in and Edwin walked me through the process of finding something within my budget. For it being my first time buying a car I was nervous but the staff at Toyota of Watertown was great and helpful. It was so easy and painless that since then my sister bought a Rav 4 from them as well. Really happy with my decision and my next car I buy will be from Toyota Of Watertown.

Fatima Pineda

Jul 31, 2014

I had such a wonderful experience at Toyota of Watertown. We have all been there; the hazel of buying a car. Elkin Pereanez was amazing! I did not have to go through a headache with this dealership. All I had to worry about was going in signing papers and a few days later my car was ready. I would definitely recommend Toyota of Watertown!

spirr

Jul 31, 2014

I went to Toyota of Watertown with my brother to purchase a car and had a great experience with Elkin Pereanez. We had gone to several other dealerships but Elkin was courteous, polite, and made our visit to Toyota of Watertown the best experience in town. I would highly recommend this dealership because of the excellent service and honest assistance.

teamsheltie

Jul 31, 2014

Yesterday I purchased a 2006 Toyota Tacoma and it was by far the best new care experience I have had with a dealership. From the receptionist to the sales dept., service, finance, the whole 9 yards, everyone was professional, approachable, knowledgeable and I had a wonderful "no hassle" experience. I would 100% recommend this dealership to anyone looking to but new or used and my truck is GREAT!

Yokosuka

Jul 30, 2014

Steven Skolnick and Watertown Toyota quickly located the truck with all of the options and color that I wanted and had it shipped to the dealership within 2 days. Steve was was " Johnny on the the spot" with every detail from start to finish. Great experience! I most strongly recommend Steve and Watertown Toyota.

BergeJ20

Jul 30, 2014

After searching for a new car and going to different dealerships because I kept getting promised that they could get me a highlander and when I would end up at the dealerships, they would tell me that they either couldn't get it or they sold it. I would get really upset and diss appointed. I then communicated with Blanca at Toyota of Watertown who then passed me on to Edwin. In speaking with both of them, they promised me that they could get the car for me and of course with my guard up I wouldn't believe them because of prior experiences with other big dealerships. Edwin yet again assured me that this dealership is not like many others. When we say we are going to do something for you we deliver. Rick Hall also contacted me to let me know time frames of when the car would be in and everything. This experience with Toyota Of Watertown and everybody I dealt with was exceptional. I can't stress the importance of how well it was with them. I love my Highlander. Thanks again to everybody at Toyota Of Watertown.

Bold123

Jul 30, 2014

I got a phone call from Edwin telling me that I could switch my leased car for the same car but just a different year and keep me at the same payment with 0 out of pocket!! I found it hard to believe but I went down to the dealership and I am now driving my new corolla. Toyota Of Watertown really makes things happen for me!! Kudos to you and Edwin.

Brazilc1

Jul 30, 2014

I was recomended by my frien to Toyota Of Watertown. She buy a lot of cars from there. I leased a 2014 Rav 4 and Edwin and Ted made it fast and easy. I recommend people to the dealer already and will keep doing business with them. I am so happy.

Geoffreyqm

Jul 30, 2014

I was very satisfied with my experience largely due to assistance of Tim. I'm not usually a fan of dealerships, but Tim was wonderful to work with---courteous, professional, and knowledgeable. I will definitely be back for further service needs.

Toyota fan

Jul 29, 2014

Best salesperson listened to my needs helped me purchase a new Prius, gave me a enough time to research hybird and gave me a fantastic price love my car and look foward to many years of driving

gemma1919

Jul 29, 2014

We went to Toyota of Watertown to see what our options were to lease a new Toyota. We were greeted by Elkin Pereanez and immediately felt comfortable with his helpful approach. Elkin was truly focused on helping us accomplish our goals and getting the vehicle that fit our family's needs and budget. We ended up with the RAV4 and are very happy with this choice. Elkin made the process quick, easy and efficient. while not exerting any undue pressure and fully educating us on our options - he is an outstanding salesperson and more importantly, trusted adviser. We will return to Toyota of Watertown for our next vehicle.

Lchip2014

Jul 29, 2014

Just picked up my new Venza yesterday and I got to say I Love It!! It is a really smooth and stylish ride. Edwin and Stan made the transition very easy as I was in and out of the dealership. Great teamwork from them. Toyota of Watertown is lucky to have these two on their team. Thanks again and I will send some friends over to Edwin and TOW!!

RB0093

Jul 28, 2014

I recently called Toyota of Watertown and spoke with Tim Tremonte. I was inquiring about the pricing of several services and wanted to know what the availability was for making a service appointment. He was more than helpful at clearly explaining everything I needed to know and setting up an appointment for me. I am very satisfied, thanks Tim!

trident17

Jul 28, 2014

I have been shopping around different places to have my car serviced. I have had trouble with other dealerships in the past. Working with Tim, I was reassured of the quality of work and was pleasantly happy with how I was treated, did not feel like i was going to be scammed anywhere. From this interaction I am more than sure I will be back for more servicing.

Pauldiddy

Jul 27, 2014

This is the second car my family gets from Toyota of Watertown. My daughter recently leased a car and now I bought a used Highlander. In desperate need of a car because of my car breaking down, Edwin made it an easy transition for me and next thing you know, I am already driving my highlander. Thank you Edwin for making it do easy!

AEvans59

Jul 27, 2014

Just have to say we had a great experience this week at Toyota of Watertown! We have purchased several other Toyotas from other dealerships in the past and this was by far our Best!!Our thanks goes out to Elkin Pereanez!! You made it stress free from the time you took us for our test drive to the pick-up of our new Camry. Elkin reviewed all the vehicles options/features not to mention programming the Bluetooth with my phone (did I say how bad I am with electronics!) and it was nice of him to give that extra time to tour the Service Dept. & how it works. Once again, Great Experience I will be sure to recommend Elkin at Toyota of Watertown to my family & friends.Annette & Dan

Brave135

Jul 27, 2014

I can't believe it happened!! I am driving my new car!! Went to toyota of watertown and the whole process was unstressfull and easy. Edwin my sales consultant was knowledgable and respectfull of my time. I will definitely recommend Edwin and Toyota of watertown.

Annette & Dan

Jul 26, 2014

Just have to say we had a great experience this week at Toyota of Watertown! We have purchased several other Toyotas from other dealerships in the past and this was by far our Best!! Our thanks goes out to Elkin Pereanez!! You made it stress free from the time you took us for our test drive to the pick-up of our new Camry. Elkin reviewed all the vehicles options not to mention programming the Bluetooth with my phone (did I say how bad I am with electronics!) and it was nice of him to give that extra time to tour the Service Dept. & how it works. Once again, Great Experience I will be sure to recommend Elkin at Toyota of Watertown to my friends. Annette & Dan

Lapadura

Jul 26, 2014

I had a great experience buying my 2014 Prius C. Elkin was fantastic and I will buy from him again. The process was super smooth and very quick. He met my asking price with no hassle or bargaining and it was a great price! The entire experience was extremely positive, quick and stress free! I would highly recommend Elkin of Toyota of Watertown.

ron99

Jul 26, 2014

I felt very lucky Steven was the sales person , He was very polite, understanding and answered all my questions .I left him a couple of voice messages and he called back in one hour, very unusual when you leave somebody a phone message.

browngr

Jul 20, 2014

Steven Skolnick was a pleasure to work with at Toyota of Watertown. There was no hard sell or double talk. We discussed different options and found a car and price that worked. The whole process was smooth and painless. I would recommend Toyota of Watertown and Steven Skolnick to anyone considering a Toyota. GB06

waw26

Jul 18, 2014

I recently bought a Highlander from Toyota of Watertown, and could not have been more pleased with the customer service and care I received. From the moment I walked in, Steve and the team were attentive, professional, and friendly at every interaction. Having had bad experiences with dealerships before, this experience was beyond refreshing. I'm very glad that I found Toyota of Watertown!

IndiaHobel

Jul 16, 2014

I had a great experience buying my new XB. The salesman, Elkin Pereanez, was professional, knowledgable, friendly and helpful. What I appreciated most was that he really listened. He understood what I wanted and there was absolutely no pressure to sell me anything else (even though my car had to be ordered from another location).My last car was from this dealership and my next one will be too!

azahlaway

Jul 10, 2014

Felix Rodriguez made buying my first car here a fun, exciting and comfortable experience. There was no pressure or anxiety at any point during this process. He went above and beyond to make this the best experience I could have imagined. I look forward to working with Felix and Toyota of Watertown in the future for my next car purchase.

rochellyf1

Jul 10, 2014

I recently leased a 2014 Toyota Corolla with Toyota of Watertown. From the moment my boyfriend and I first walked in the door to inquire about their leasing options, until the moment I drove away with that car, I felt really good about the service. Edwin Urena, the sales representative that help me make the process smoother, was very helpful and informative. I wasn't too specific with what I wanted, but he was patient and helped me navigate through the options that seemed to be the best for me. I got out of there with a car that I loved and also feeling like I made the right decision! Thanks Edwin, Toyota of Watertown and Ted! Rochelly Fajardo

Alyssa S.

Jul 6, 2014

I had a wonderful experience here. Everyone was so helpful and friendly and after a lot of shopping around at other locations, they gave me the best deal hands down. I will definitely go back someday and I would recommend Toyota of Watertown to anyone.

bandreas

Jul 1, 2014

It was time to trade in my old sports car for something a little more functional for Boston weather and I am so glad I decided to go to Toyota of Watertown. As a recent graduate I needed something affordable, dependable, and easy for city parking. I worked with Felix who suggested a Corolla, which turned out to be a perfect fit. The trade in value I got on my car was right what I was expecting after doing my own research and Felix was able to get my a recent graduate special. When all was said and done I was able to lease a brand new Corolla for two years with zero payments, a deal I didn't even think was possible. I was extremely happy with the customer service, Felix was very friendly and helpful and made the experience very easy for me. I would recommend Felix and this dealership to anyone looking for a new car!

dambrosiojr

Jun 30, 2014

Just drove home with my son in my new leased 2014 Prius! I have never written a DealerRater review - but I am doing so because have too say that Elkin Pereanez is the most customer focused salesperson I have ever worked with when buying or leasing a car (... and this is my 6th time). I met with Elkin Saturday to lease a new car and to return my RAV4 whose 3yr lease was up. I really needed an affordable plan that met my needs (having recently started a masters degree program late in life - while working full time - with 2 teenage kids). Elkin didn't pressure me or try to talk me into something I did not want or need... instead he listened to my situation and when I spoke with him again on Sunday - crafted a deal that was exactly what I was looking for with little haggling and no "wear-you-down-for-4-hours -salesman tactics" that other dealerships put you through. I have to admit I am usually cynical when it comes to car shopping -- but Toyota of Watertown - and particularly Elkin - are all about Service. I told him as I was leaving that I was a very happy customer and that I appreciated his professionalism and respect. I would recommend Elkin to anyone :)

DebbieK23

Jun 30, 2014

I am so pleased with my experience at Toyota of Watertown.Everyone was friendly and accommodating especially Felix Rodriquez and Alex Kazan.I had a wonderful experience.

14camryse

Jun 29, 2014

I leased my car from Felix about a month ago. The process was clear and easy for me. Felix and his manager Alex were able to get me the exact car I wanted. Great job!

JoanneKnight

Jun 29, 2014

An absolute pleasure dealing with Mike Mason, Elkin Pereanez and Brian McDonald, each of whom contributed to a stress-free experience. This is my second consecutive purchase in Watertown and the courteous customer service will keep me coming back for purchases and maintenance.

tlkpetcare

Jun 28, 2014

Toyota of Watertown continues to earn my praise for the experience of leasing a new vehicle.The whole team is awesome and they gave me a very good lease deal.Steve Skolnick walked me thru everything and the manager was so very nice.This is my 4th Rav 4. It is an outstanding vehicle and will probably be back for a 5th at the end of thislease.

swans323

Jun 26, 2014

Edwin did a great job. My family is a Prius family. We now have 3 Prius lift backs in out household. I tried switching it up and going for the Prius V this time but after explaining everything to Edwin ( my sales consultant) he made me realize that I didn't really need it. I am so happy with my decision. Thank you!!!

Val1990

Jun 25, 2014

I have never been treated as well as I was treated at Toyota Of Watertown. It really is a great place to buy a car. The whole staff helps you with anything that you need!! I was referred to Edwin by a friend and I am glad I listened to her. By far the best experience I've had in purchasing a car!!

Virginia118

Jun 25, 2014

Today I picked up my new 2014 Corolla at Watertown Toyota. The whole process of buying a new car was made a great experience because of Steve Skolnick. From the time I entered the dealership and met Steve, he guided me through the options available, explained the features, and made the paperwork effortless for me. Today when I picked up the car he demonstrated everything, which, since I was replacing a 14 year old Corolla, truly amazed me! He knows his product and is by far the most thorough and professional salesman I have dealt with. Especially I liked dealing with a true gentleman of the old school. Thanks Steve!

C. Kennedy

Jun 25, 2014

Our experience at Toyota Watertown was excellent. After visiting two other dealerships looking for a Certified Pre-Owned Rav 4, we had been dissapointed in a number of ways. However, from the moment we walked in the door at Toyota Watertown, our car-shopping experience completely changed! We were treated with respect and care and received high quality service. Our sale representative, Elkin, was wonderful to work with. He listened to our needs and made it his mission to get us the car we wanted with no frustration or time wasted. He made our experience so easy- everything from negociating the price to taking care of the registration, new plates, etc. Our car was ready in two days and we didn't have to do anything! It looked beautifully polished in time for us to pick it up and drive it home. I would recommend anyone looking to purchase a Toyota to visit Elkin. He is pleasant beyond belief!

caseykennedy

Jun 25, 2014

Our experience at Toyota Watertown was excellent. After visiting two other dealerships looking for a Certified Pre-Owned Rav 4, we had been dissapointed in a number of ways. However, from the moment we walked in the door at Toyota Watertown, our car-shopping experience completely changed! We were treated with respect and care and received high quality service. Our sale representative, Elkin, was wonderful to work with. He listened to our needs and made it his mission to get us the car we wanted with no frustration or time wasted. He made our experience so easy- everything from negociating the price to taking care of the registration, new plates, etc. Our car was ready in two days and we didn't have to do anything! It looked beautifully polished in time for us to pick it up and drive it home. I would recommend anyone looking to purchase a Toyota to visit Elkin. He is pleasant beyond belief!

olive1315

Jun 23, 2014

greatest sales experience ever i went in and i knew what i wanted and Edwin helped me throughout the process. toyota of watertown is a great place to buy a car and from what I have read it's a great place to service you vehicle aswell. toyota of watertown is lucky to have a sales person like Edwin and a manager like Jon, kudos to everybody at toyota of watertown.

DeeDee Dicesare

Jun 22, 2014

Kamal was amazing! I arrived at Toyota of Watertown at 7:45-am, immediately I was greeted at the door of my vehicle with " good morning, how can we help you" I began to explain that I needed a new sun visor on the drivers side, I was escorted into the service department and introduced to Service manager Kamal! He was awesome explained everything too be thoroughly and took excellent care of me! Wow I was amazed at how wonderful I was treated. The exceptional service I received was above and beyond. The service department was all superior. I would highly recommend this dealership, for service needs. Kamal you are phenomenal with your customers! You are a gem toyota of Watertown is lucky to have such a wonderful, caring person. You made this experience perfect! Many Thanks! DeeDee Dicesare Highly satisfied customer

Mr. Paul

Jun 21, 2014

I recently purchased a 2014 Toyota Highlander XLE. Elkin Pereanz was my sales consultant. Elkin kept me informed throughout the buying process. Elkin was always available via email or telephone. Elkin sold me the SUV that I wanted, at the fair price that I wanted on Sunday afternoon and on Wednesday, the car was ready with new registration, plates and sticker as promised. He explained the car's mode of operation in a clear and succinct manner. He was courteous and knowledgeable about all Toyota products. The easiest and most enjoyable automobile purchase anyone can hope for.

dvedensky

Jun 20, 2014

I brought my Camry for a scheduled maintenance yesterday. Kamel, a service rep, and I agreed about the work to be done and the time of completion. When two other issues were detected in the process, Kamel called me and we agreed about what needs to be done. The car was ready by the time set in the beginning. I am very grateful for courtesy and promptness.

aem320

Jun 19, 2014

I have recently had the pleasure of interacting with Kamel Khaizer at Toyota Watertown. I went in to get a routine oil change and it turned out that my car needed a number of things fixed. Naturally, looking at the estimate I was overwhelmed with the prices. Kamel assured me that he would get me the best deal on everything and by the time he was done, the numbers had dropped significantly. I returned back to Toyota and got the work done, because after shopping around they had the best deal. I give Kamel all the credit and he definitely has a customer for life. If I need work done, or a new car, he's my first stop from now on.

Nievesashlie

Jun 19, 2014

I am extremely satisfied how my sales associate Felix R Rodriguez helped my family. I would definitely recommend him as a great sales associate to everyone!

Shap13

Jun 18, 2014

Edwin Urena my sales consultant was very professional. He contacted me about my current lease that I had and let me know that I could trade it in and lower my payment and of course I said yes!! Even though I never met him until I picked up the car I felt comfortable with doing the deal because of prior experience with the dealer. I will definitely recommend friends and family to Edwin and toyota of Watertown.

winnie617

Jun 18, 2014

i just leased a 2014 Toyota rav 4. I was sent in by my brother in law who already bought 2 cars from Edwin and he take care of me very good. I traded in my 2005 nisan munaro and i couldnt be any happer with my dezecion. i love my new car. Thank You EDWIN

Yesenia Medina

Jun 17, 2014

I still can't believe I am driving my new car!! I shopped around and around and ultimately paid a little more because of the way I was treated at Toyota of Watertown!! Edwin Urena my sales consultant and the team at Toyota of Watertown treated me with respect, kindness and best of all it was a non pressure experience!! Anybody that wants to buy a new or preowned car please go see Edwin at Toyota of Watertown!!

BrianCostello

Jun 17, 2014

I've been extremely happy to do business with Toyota of Watertown for the past 15 years. The service department is fabulous, in particular Kamel, who many times has provided my family excellent service over the years.

rucio

Jun 16, 2014

I found Steve to be a good listener, understood what I was looking for, had excellent people skills, listened to my concerns, and found me the car that suited me best. He attempted to make the whole procedure as simple as possible. He was respectful of my adored 22-year-old trade in vehicle, which I truly appreciated. I wish that all dealerships had such good attention as that provided by Steven Skolnick.

sandra

Jun 15, 2014

Bought a 2014 Corolla and I am very happy. Felix Rodriguez was very helpful and knew a lot about cars. He helped me figure out exactly what I was looking for. I would highly recommend you look for Felix when you visit the Toyota in Watertown!

jessiec23

Jun 15, 2014

I went to Toyota of Watertown to look into leasing a car. Elkin Pereanez was my sales consultant and he was great! Elkin was very welcoming and helpful. I told him how much I wanted to spend on a monthly payment, and he immediately knew what kind of car would fit my needs. He assured me that he will always be available to answer my questions and then followed up a couple days later to make sure I was enjoying my new car. I would recommend Elkin and Toyota of Watertown to anyone looking to buy or lease a car. They pride themselves on customer service and it shows. I'm glad I chose to lease a car at Toyota of Watertown and I felt comfortable knowing that Elkin was there to help me through the process.

bbudhathoki

Jun 14, 2014

i got my 2007 toyota camry 3 months ago and the day i got the car, i promised Elkin that i'll write him a review for his outstanding job. even though it is my second car i was so eager to drive. i was thinking that it would take some days to get the car but Elkin was so fast that I did not have to wait for the time i was calculating. overall, i had a best car buying experience.

ndrago12

Jun 14, 2014

I brought my car for 30K maintenance check today and was happy to see that Kamel Khanizer was working today. He is one of the most hard working, considerate service representative at this dealer. I have been going to Toyota for my repairs for years and do not like to see any other service rep. If he is not there I come back for service when he is there. I highly recommend asking for Kamel Khanizer to help you when you take your car to Toyota of Watertown for service.

lzembek

Jun 11, 2014

Edwin Urena was the salesperson and main point of contact through the leasing and trade-in process. Edwin was extremely helpful, not pushy in the least, and always made himself available right away to answer questions via e-mail, phone or in person. Edwin helped make the transaction a smooth one, and it was a very pleasant process overall.Blanca Escobar (BDC Sales) was also very helpful in getting the initial numbers figured out, and eventually connecting me with Edwin.

N.Freedman

Jun 11, 2014

The 2014 Sienna I just leased from Toyota of Watertown is my third lease with Felix Rodriguez. He is always helpful and explains the accessories and how to use them. He always gets back to me promptly and helps the paperwork go quickly. I will recommend him and this dealership to my family and friends.

SvetlanaBorochin

Jun 11, 2014

I am generally not a fan of the car buying process as I find the whole haggling thing stressful. However, in the process of buying my preowned Prius C from this dealership my sales person Elkin Pereanez made the process as smooth as possible. He continued to be just as helpful after the purchase of the car making for an easy vehicle pickup and calling me afterwards to make sure everything was going well. I would recommend this dealership and Elkin Pereanez for any future Toyota purchases.

Happy go Toyota

Jun 11, 2014

Excellent in every way delivery , purchase , knowledge wise very respectful of customer, spent time showing us car, introduced us to kamal in service we found steve Skolnick above an beyond and love our new car which we named SUSIE

Ken

Jun 11, 2014

My wife and I have been customers of Toyota of Watertown for many years and they continue to do all the service on our cars. I had my car in for service yesterday and had another excellent experience. There are many dealers to chose from, but in my opinion, Toyota of Watertown is The Best. They know how to sell cars without pressuring the customer and they service their products in a friendly, professional way. You know what to expect and they always meet expectations. I was browsing the cars.com website and I noticed that someone had written them a really bad review, which didn't make a whole lot of sense. Anybody can have a bad day, but regardless of somebodys personal problems, they should show a little restraint before blowing their top about things they could not possibly justify. Toyota of Watertown has a great following for very good reasons. Toyota makes a great product, but the reason we keep going back is because of the way we are treated always with complete honesty and the utmost respect. They are The Best.

Ash2014

Jun 11, 2014

Best experience ever in buying a brand new car . The sales consultant that I had the pleasure of working with (Edwin Urena) was very professional and polite but best of all not pushy. I love my new corolla and I definitely recommend anybody looking for a new or used car to Edwin and Toyota of Watertown !!!!

crash10985

Jun 11, 2014

Elkin Pereanez did a outstanding job today. We purchased a Corolla, and Elkin made everything easy and was extremely courteous. Thank you for such great customer service.

Toyota buyer

Jun 9, 2014

I just recently bought a used Highlander. My sales consultant, Laxman Kattel was very helpful, professional and attentive to my buying needs. Overall, my best car buying experience!

AliceDonlan

Jun 9, 2014

I met with Elkin at Toyota of Watertown, and had a great experience. I feel very comfortable with my deal, I love my new/used certified car, and he provided me with excellent service and follow ups. I definitely recommend.

Jrgauth

Jun 9, 2014

You guys have been so good to our non profit community. I have been able to purchase and or leased 14 vehicles which allowed the missions of the community to become successful ones for most of our mission co-ops are in different parts of the country and we have been able to do this with your help Thank you so much for your great service and a great product. I will always refer people to you guys. Felix and Alex are wonderful and amazing.John Gauthier

molsen223

Jun 9, 2014

We were having a battery/electrical issue with our Prius, so decided to take it here for an oil change and a battery check. Tim Tremonte worked with the technicians to diagnose our issue very quickly (brought car in at 10a, was ready, with oil change & tire rotation, by 1p). I asked Tim to email a quote to me and my husband, which he did immediately and in great detail, and which helped put us at ease with our service and pricing. Tim also arranged for me to get shuttle service to pick up my daughter at preschool, and even returned our car to us so that I didn't have to figure out how to get my 4 year old back to the service center without a car seat. We were more than happy with our experience.

Judy

Jun 8, 2014

Best salesperson ever who really cares about his customers , and best car buying experience ever. Thank you steve

jmarasa

Jun 2, 2014

Toyota of Watertown is as good as it gets. I would recommend them to anyone looking for Toyota sales or service. This is my second car purchased here in the past year

Aharrington89

May 29, 2014

Needing money for school, I had to trade in my Ford Focus ST for something I could lease. In less than a week, Adam Skolnick found me a great 2014 Corolla S with similar features and a lease rate I could easily afford to have money left over for my education. I was expecting the dealership to have the car tomorrow, May 30th. However Adam got the car in early and I was able to pick it up today in less than a couple hours. Working with Steve Skolnick, the process was incredibly comfortable and the entire staff I interacted with were very hospitable, pretty sure I was asked if I wanted coffee or water every 15 minutes. Incredibly good dealership, would absolutely do business with them again.

TienNguyen

May 29, 2014

We did not plan to buy a new car right away, but on Saturday, May 17, 2014, we decided to shop around for the price of the new car. We went to Toyota of Watertown, when we looked around for the Camry model, we met Edwin Urena, a sales consultant, he shown us the car we are looking for. He is very friendly, cheerful, professional. He made a very reasonable offer that we could not deny. Normally, we used to shop around for 2 or 3 dealers, but this time we decided not to waste our time to shop around to different Toyota dealers. We bought the car right on the next day. Whatever we requested, if he can do it, he do right away. We could not believe we could buy a new car so soon. I VERY STRONGLY RECOMMEND TO SEE EDWIN URENA if you are looking for a car, you will not be disappointed. For years, I have been dealing with a lot of dealers, but Edwin Urena is the best, SECOND TO NONE! as far as I know. Thank you, Edwin. Keep up the great work!

JayCFree324

May 28, 2014

Had a great experience at this dealership. Originally came in looking at a Scion FRS, but the size didn't fit my needs. My sales rep, Elkin, did a great job showing me all the options until I found the car that just felt right (which ended up being a Scion Tc)Would recommend this dealership to anyone looking for a new car

thenewme1967

May 23, 2014

My experience with Toyota of Watertown was fantastic from our first call there to the day I picked up my new car. I found the exact car I was looking for, a Prius Plug-In certified Toyota after much searching at many different dealerships. I called and told them my husband was going to stop by that afternoon and see the car as I was scheduled to go to work. My husband stopped in and was greeted by Elkin Pereanez, the salesman we worked with. He showed my husband the car and said I would call him to schedule a time to see it. I made an appointment the next day with Elkin to see the car. We went for a test drive and the rest is history as they say!! I picked up my car the following Tuesday which was days before I thought it was going to be ready!! Elkin was friendly, professional, efficient, honest, and a pleasure to do business with!! His response to our questions and needs was quick and efficient. We had an issue with one of the tires on the car....so after speaking with Elkin....we came back to the dealership and they replaced the tire which was so great!! He made sure we were taken care of fast and efficiently!! Only a 1/2 hr. wait...and my car was fixed and ready to go!!! I will definitely recommend Toyota of Watertown. It was a great car buying experience from the secretary, salesman...Elkin Pereanez, the Manager, and Stanley in the Finance Department. A++++++ all the way!!! Thank you Elkin for everything!! You're an asset to Toyota of Watertown!! Yours truly from super happy Prius owners!!! Kristina and Michael Olson

Rav4 man

May 20, 2014

had a great expiernce with mr Skolnick he helped me in my purchase, he is a good salesperson who showed me evreything . Gave me great customer service, thank you steve and Toyota of watertown

kachig22

May 16, 2014

I keep coming back to Toyota because of Kamel. He is so kind, reputable, and really cares about his customer. Please let him know how much I really appreciate what he does.

Al and Margaret

May 13, 2014

Best car buying experience ever! Felix Rodriguez (Sales Consultant) was knowledgeable, patient and helpful from the moment we walked in. Felix gave us the best price right up front with no pressure or haggling. We bought a Corolla and a Rav4. Brian McDonald (Finance Manager) was knowlegable, proficient and professional. The vehicles were delivered on time as promised and again Felix patiently walked us through all the features of the vehicles including pairing our iphones via blue tooth. Outstanding! Thank you Felix, Brian and everyone at Toyota of Watertown, I am refering you to everyone I know. Sincerely Al and Margaret

ghgirl100

May 10, 2014

Just left Toyota of Watertown. We drive down from Gloucester to this dealership for the fantastic service. We always ask for Kamel & have experienced top notch, courteous service. This has been true for many many years. We can't say enough good things about Toyota of Watertown & Kamel. Try them; you won't be disappointed!!

KimN0112

May 4, 2014

I went to Toyota of Watertown for the first time for an oil change. Based on my first experience at Toyota of Watertown I will be a returning customer. I plan to have all my future car services done at Toyota of Watertown. I had the pleasure of meeting and working with Mr. Kamel Khnaizir. During my visit Mr. Khnaizir was very professional, knowledgeable and friendly. He listened to my issues I had with my car and was able to have the service done fast. Also, Mr. Khnaizir reminded me my inspection sticker would expire next month and I would be able to have the sticker change at the dealership. Mr. Khnaizir's remainder shows me he has an eye for details which makes me feel confident in my services at the dealership. It is a wonderful feeling to know I have a dealership I can trust and know I will be provide with exceptional service.

mlinma

Apr 30, 2014

Kamel has always been friendly and honest in the last three+ years that I've been going to this service department for regular maintenance or repair work. In the last 6 months, I had an unique heating issue that the service technician and Kamel finally found the problem after several attempts (even Toyota headquarter concurred that it was very difficult to find). Kamel never gave up.

WACKERPUTZ19

Apr 30, 2014

TOYOTA OF WATERTOWN WAS ONE OF THE BEST DEALERS I HAVE EVER BOUGHT A CAR FROM. DEALING WITH STEVE SKOLNICK RICK HALL AND ADAM SKOLNICK THE GENERAL MANAGER EVEN BECAME ENVOLVED WITH THE PROCESS. THE ENTIRE PROCESS WAS PROFESSIONAL WITH NO PRESSURE TO BUY THE CAR. THE ENTIRE DEAKER HAS MADE A FRIEND AND CUSTOMER FOR LIFE.BY THE WAY I EVEN WAS INTRODUCED TO THE SERVICE DEPT AND 1 HR LATER THE SERVICE REP EVEN REMEMBERED MY NAME AND WE WERE AT A LOCAL DINER HE OFFERED TO SHOW AND EXPLAIN ANY FEATURES IF I NEEDED.ALL TOGETHER IT WAS AN ENJOYABLE EVENT WITH MY NEW CAR FAMILYTHANK YOU STEVE C

zaishahmad

Apr 29, 2014

I AM A REPEAT CUSTOMER OF TOYOTA OF WATERTOWN AND EVERY TIME I BEEN THERE MY EXPERIENCE IS BEEN GREAT SALESMAN Felix Rodriguez WAS VERY HELPFUL AND MADE THE WHOLE PURCHASE PROCESS VERY EASY FOR ME AND EXPLIAIN EVERYTHING TO ME IN VERY PROFESSIONAL WAY I WILL RECOMMEND HIM AND TOYOTA OF WATERTOWN TO ALL PEOPLE OUT THERE WHO IS THINKING OF GETTING A NEW CAR OR ANY USED CAR.

abbr

Apr 26, 2014

We had purchased our 99' Lexus from Lexus of Watertown and had a wonderful sales experience. The car served us well. Fifteen years later the Lexus is still running and state inspection is this month. I get the call from the mechanic the car needs work. Being the middle of the month, I needed to think fast. That evening I stopped into the annex and was introduced to Nick. I told him what I was looking for and the car was still available. It was a 2012 Toyota Camry XLE. He had told me it was on Arsenal Street (other office) and asked me if I would like to take it for a test drive. We took my car to Arsenal Street and I test drove the car with Nick. He was well knowledgeable and informative about the car. I found him to be very easy going. I bought the car and found Nick very helpful in answering my questions. It was a very pleasant experience.

L.Flori

Apr 23, 2014

Mr. Mason, Everything was terrific from the first gentleman who took my car to the gentleman who called when the car was done. I truly enjoy driving my Highlander. We have always chosen Toyota cars for both us and our four children. We currently have a Corolla, Rav4, Highlander, Lexus and have had a Camry, a Lexus SUV and our original Corolla (1983 - our first car when we married) as well. We also tell folks how pleased we are. I know that you asked to write if I was not satisfied, but I believe good news needs to be shared as well. Nice job!! Thank You, L. Flori :) Please feel free to pass this note along to your superiors.

EvanAllaire

Apr 22, 2014

I hadnt had a vehicle in a very long time, so it was tough to get everything started back up again. Felix was there always to answer my questions and work on getting me back on the road. He gave me a great deal on a great car that i am very happy with. They registered the vehicle for me to save me the leg work, and put a fresh sticker on it for me. Overall, great experience, and i recommend this place to anyone who's looking to get on the road. Thanks again!

FernandaMaciel

Apr 19, 2014

I had a great experience in Toyota of Watertown. Elkin Pereanez is a very attentive salesman. I was buying my first car and I had a lot of questions. Patiently, he answered all my questions and explained everything I should know, being always very kind. I would definitely recommend him!

JonnyMoe

Apr 8, 2014

Couldn't be happier with the service I had on my Prius last month. The entire service team was excellent, and Director Mike Mason went above and beyond to make sure everything went smoothly for me. I wish there was a sixth star!

David7624

Apr 7, 2014

My last visit to Toyota of Watertown was outstanding. It was one of those visits that was supposed to be quick and cheap, and I ended up needing new tires. Kamel was amazing at walking me through options and making sure I got a great deal. I have also worked with Jeff who provided similarly outstanding service. I live about 30 minutes from this location, and I choose to drive the distance because they are far superior from other Toyota dealerships in my area.

Erickaberaldi

Apr 7, 2014

Great experience at Toyota of Watertown! Great people! Would go back anytime! Steve was so helpful getting me what I needed. Adam answered all the questions I had. Stan was great with figuring out the finance piece

Car buyer

Apr 5, 2014

After going to a good many Toyota dealers steve Skolnick was the most foward salesperson he did not play the car game, he gave a demonstration of the product, and a great price the first time

dcsparks

Apr 5, 2014

I brought in my Tundra for some recall work and Mike Mason was OUTSTANDING! He really knows how to take care of the customer. He was able to provide me with a loaner because the work had to be sent out to complete and it took longer than expected, which was out of the hands of the Toyota dealership. Mike is the friendliest person I have ever met. When I went to pick up the vehicle he explained everything and the bottom line there were no charges. If you ever want to go to a dealership for great service and the best customer satisfaction in the industry this is the place you should go.

Jcor61

Apr 3, 2014

The service was truly exceptional! I am really great full for all your help! Very courteous & really made myself feel like I was getting the right car for myself

Nancy, proud Venza 'owner'

Mar 28, 2014

My family recently leased 3 new cars from Toyota of Watertown and had excellent and attentive service from Elkin Pereanez. Do your homework, find the best deal and then Elkin will make it happen. We were very happy with our 'buying' experience for a Prius V, and 2 Venzas. We are thrilled with both models. Leasing is brand new to us and seems like a good idea with cars changing so quickly. Thanks Elkin for all your help with the deals.

epiding

Mar 26, 2014

Nick was easy going and helpful, and not pushy. He was also easy to talk to and, when time came, he held up and honored his end of our deal well. Will definitely come back again for future vehicle.

Mollie

Mar 21, 2014

My husband and I came up from the South Shore on a tip from my brother. We have shopped and bought collectively 4 cars over the past 23 years. On this 5th purchase, we were enlightened! We have never been to any dealership like this - we felt like we were home. We gave Adam the specs on what we were looking for and he steered us to the 2014 Corolla S Plus. Talk about room! My 6'2" husband adjusted the driver's seat for himself and then proceeded to take the passenger seat immediately behind it. He could not believe the clearance he had! I thought the car was so comfortable, and I am extremely picky about lumbar support. Adam even took the time to ride shotgun through the streets of Watertown so that there was no stress involved with the test drive. We ended up purchasing the Corolla S (we wanted the steel wheels vs alloy wheels). After scoping out the Amazing waiting area complete with desks, WIFI, beverages, food, tv and lounge area, my husband looks forward to having the car serviced at Toyota of Watertown. He works in Boston.

Elias

Mar 12, 2014

Starting walk in to the dealer we mate Edwin Vrena. He gave us every detail information that we want. He take care us more than word. He is nice and knows what to do. he makes me feel like home and talk to me that we know each other long time ago. All other staffs are good too. I can say by his effort I bought 2014 Toyota Highlander. he facilitate everything and also after I get the car he was keep in touch with me. Thank you EDWIN.

KristaB00

Mar 12, 2014

All the employees I have worked with from service to sales have been fantastic! I always recommend the Toyota of Watertown location and will continue to go there myself.

Jeekay29

Mar 11, 2014

Just got an exceptional 3-year lease deal (15K miles per year) at Toyota of Watertown. My sales agent, Elkin Pereanez, expertly guided me through all the decisions that lead to my driving off with a brand spanking new 2014 Corolla S Plus in what I call "Deep Candy Apple Red" (but which Toyota calls "Barcelona Red"). It's a beautiful and sporty small sedan with black-on-chrome 17" rims and wide footprint tires. Elkin made the whole transaction a pleasure, and he was there for me through every step of the process from selection to pick up. He even helped me transfer all of my stuff from the trunk of my trade-in vehicle to the deceptively huge trunk of my new Corolla. This guy is passionate about delivering top-notch customer service, and I look forward to taking him up on his offer to help me set up my new smart phone for bluetooth use in the cockpit of my new "baby."

N.Freedman

Mar 7, 2014

I had a great experience leasing my 2014 Toyota Corolla. Felix Rodriguez was very helpful and showed me all the new accessories such as backup camera I did not have on my 2011 Toyota Corolla. Everything went quickly, and I drove away the next day.

aberaldi

Mar 6, 2014

Everything was great start to finish! Initially I knew what model I was interested in and was ready to make a deal. With all the staff I worked with, they were all so nice and they went above and beyond to satisfy me as a returning customer. I am so happy with my 2014 Corolla S Premium and cannot get over how nice and stylish it is, I have gotten so many compliments on the color and everything that goes with it. Everyone should keep up the great work and I would highly recommend this dealer to anyone who is in the market for a Toyota and also recommend the people I worked with! Thank you to all who helped, it was greatly appreciated:)

AMH256

Mar 5, 2014

Chuck has been extremely helpful time and again understanding to my need to be in and out of the service center quickly on different occasions. On one occasion, the time written down that I had to leave was 10:00, though it was misinterpreted as 1:00. I didn't notice this until it was close to 11:00, and I had an appointment I needed to get to. I needed to get my car back asap, and as soon as Chuck realized the service team misinterpreted the time need, he had my car pulled around immediately and did not charge anything for the oil change, saying "I can't give you back the time, but I can give you back the money." While this was the first time there had been an error in timing on Toyota's part, it was the way they dealt with the mistake that was so fair, and impressive. I honestly didn't expect anything in return for the honest mistake, but the effort to make amends and go the extra mile with respect to my schedule was above and beyond. I'll definitely return.

Charlie Shaw

Mar 5, 2014

I have to give Kudo's once again to Toyota of Watertown... I leased two vehicles last year for myself and my son. My other son was in need of a new vehicle and I called Steve Skolnick who I dealt with on the previous two vehicles and told him what I wanted to lease for him. He quoated me a price which was better than expected and then I went in and we again went over everything, did the paperwork and the deal was done. It was fast, honest, and my son could not believe that they were so quick. Meaning they completed the paperwork, had the car registered, cleaned and it even had the state inspection done in no time at all. He was expecting to wait days, and he drove off with his new vehicle the same day. I really like they way that they have respect for time and the way they treat people. I have recomeded Steve to other family memders and friends and they have all thanked me after they purchased thier vehicle from him for recomending him. Thank You Toyota of Watertown !!

Johrk4747

Mar 4, 2014

Steve skol nick made buying my new car a very enjoyable experience . Once purchased, he demonstrated all the features of my new car. His attitude, his humor and most importantly his professionalism is what I most appreciate.

James

Feb 26, 2014

This is the best Service Dept I have ever used They did everything & more that I asked for Also the service work was on time as they promised Try getting that at another Dealer i'ts never happened to me Only at Watertown Toyota Great Job !!!!

JonSlote

Feb 17, 2014

Great service from start Blanca online) to Elkin and Alex in sales. Timely, professional, great at explaining product and gave us the best price with trade-in. Much better experience than at other dealerships.

Dgcmw5

Feb 14, 2014

I was in a recent car accident my Camry was a total . I had purchased my Camry from your dealership in 2010. Steve was great very compassionate spent a lot of time with me and my husband. It made me feel very comfortable and thus bought my highlander.Steve was not just a salesman but a real person. I will most certainly refer other people to Steve. Thank you !

CFSaints37

Feb 9, 2014

Me and my wife were looking for a new car since my old SUV was breaking down and we have a child on the way. We went to Toyota of Watertown to look at what kinds of sedans they had. We were greeted by Elkin and he took his time to help us find the right vehicle. We settled on a used 2010 Toyota Prius. Elkin was very helpful with the trade in off my SUV and breaking down the pricing for us. I was very satisfied with how professional he was and he even helped us setup a good time to pick up the car between our busy work schedules and the bad New England weather. Elkin even helped with the inspection of the vehicle since I had to work and was unable to do it myself. The finance consultant we talked to was very helpful as well and carefully went over everything with us. Me and my wife were very happy with our decision and service we received from Toyota of Watertown and would highly recommend it.

Diggerdog

Feb 4, 2014

On my second trip back to Toyota of Watertown within 3 days for the same problem, I had the good fortune to get Kamel for my service advisor. When I ended up having the same problem YET AGAIN within 2 days of that service, I went back to Kamel and without being asked, he provided me with a courtesy vehicle (free of charge) and promised that my car would not be returned until he could guarantee that it was fixed. My car was fixed in a week and returned to me with a full tank of gas on the house. True to his word, I have not had the problem re-occure! Kamel was awesome. He is very professional and cares about customer service. I highly recommend him if you need a service advisor.

camry man

Feb 2, 2014

Steve Skolnick was outstanding, showed me my new Camry, and gave me a outstanding demonstration of all its features. would recommend him and Toyota of Watertown,

tlarosa1

Feb 1, 2014

This was by far my best experience with any dealership. My lease was due to mature and I had been to a couple of dealerships looking to lease a new vehicle. My dealings with the other dealerships were horrible. I spent numerous hours at them and all I received was the run around. My dad recommended that I go to Watertown Toyota and see Steve Skolnick. He recently leased a Toyota through this dealership and had the best experience with Steve. I am so happy that I did go to Watertown Toyota and see Steve. I couldn't ask for a nicer person to deal with.

bmarias05

Jan 30, 2014

I just purchased a 2010 Honda Pilot from Toyota of Watertown. It was a great experience overall. The internet lady, Bianca Escobar was very helpful. She will always reply to my emails since mid summer last year and never pressured me into anything as many other dealers did from the beginning. She made me feel comfortable right from the beginning of my search. When I finally went in to see the pilot, her sales manager Nicholas Fondas took over. I was very surprised at how helpful the gentleman is. Never did I feel pressured into making my decision right away. I truly respect his honesty for all the answers he gave me which later confirmed. I say this because some prior car salesman lied about a couple things just so that I can buy a car that didn't even fit my needs. Not only did Nicholas gave me top dollar amount for my trade in but also negotiated the sale price for the Pilot!!. Many dealers I went to hesitated too much to end up with just 2-3 hundred dollars less than listed. The communication was very good. The day of the sale, everything was done so quickly and easy that I couldnt believe how effortless it was to buy a car. I honestly recommend everyone to visit Toyota of Watertown and speak with Nicholas. He will listen to your needs and not try to sell you something different than what you really need just to make a sale. I will buy from here agan with no need to visit other dealers. Also, expect their prices to be the lowest and their customer experience the greatest!

B Arias

Jan 28, 2014

I just purchased a 2010 honda pilot from toyota of watertown. It was a great experience overall. The internet lady, Bianca was very helpful. She will always reply to my emails since mid summer last year and never pressured me into anything like other dealers did from the beginning. She made me feel comfortable from the beginning of my search. When I finally went in for the pilot, her sales manager Nicholas Fondas took over. I was very surprised at how helpful the gentleman is. Never did I feel pressured into making my decision right away. I truly respecr his honesty for all the answers he gave me that I later confirmed. I say this due to a prior car sales man who lied about a couple things just so that I xan buy a car that didn't fit my needs. Nick gave us the top amount for my trade in, and alsp negotiated the sale price for the pilot. Many dealers I went to hesitated too much to end up with just 2-3 hundred dollars less. Nick gave us an answer minutes after. The communication was very good. The day of the sale,everything was done so quickly and easy. I honestly recommend everyone to visi5 toyota of watertown and speak with Nick. He will lisyen to your needs and not try to sell you something different than what you really need just to make a sale. I will buy from here each and every time. Expect their prixes to be lower, and their customer experience the greatest.

Laxmibasukala

Jan 25, 2014

It was great experience to buy toyota rav4 with right dealer and right person(Steven skolnick) I very happy he is nice,friendly,easy going and very very helpful .i would like to deal with him again and again also highly recommend to all .thank you Steven

leealford

Jan 25, 2014

I could not have been more pleased with my experience at Toyota of Watertown. My Salesperson, Steven Skolnick was outstanding from the beginning to the conclusion of the sale. He went over and above to locate the exact vehicle that I wanted and truly exceeded my expectations.I would highly recommend Steve Skolnick and Toyota of Watertown to anyone that is looking for a vehicle and an exceptional experience.

ktaglier

Jan 24, 2014

Have been doing business with Kamel for about 18 of the 19 years (and five Toyotas) I have been coming to T/W for service. Have used other advisors at times but feel he sees that the best work is done. Never makes me feel burdened about the price either. Overall service has always been outstanding.

LindaJ

Jan 23, 2014

I purchased a 2014 Toyota Camry SE and Javier Padilla made the process extremely pleasant. He sold me the car I wanted, at the price I wanted on Sunday afternoon and on Monday morning it was ready with new registration, plates and sticker. He explained the car in every detail and was courteous and knowledgeable about Toyota and my Camry. The easiest automobile purchase I ever made.

rjmcardle

Jan 22, 2014

I wanted to trade in my 2007 Camry and upgrade to a used one with low mileage. Elkin, a sales person helped me right away to look at a car he thought would work for me. He explained all the details of the car and we did a test drive. When we returned Elkin reviewed the numbers with me and then went to the sales manager. It did not look like we were going to make an agreeable number but Elkin was determined and finally after a few more trips to the sales manager he retuned with a figure we could agree upon. I must say that Elkin was very good to work with and convinced that he would make the numbers work which he ultimately did. My experience was lengthy as one of the business managers was not in that day and one of the sales managers actually stepped in to assist. All in all the experience was a good one, I have purchased vehicles at Toyota of Watertown in the past and I am sure I will visit them again in the future.

SarahD06

Jan 22, 2014

We have been going to Toyota of Watertown for many years, There service department is great. so when it came time for a new car I new it would be great. Steve was our salesman, he was very low pressure and very helpful. Stan the financial guy was also very clear and helpful. no high pressure. (thank god) The new Camry is awesome, it drives like a dream. Thanks team Watertown!!Also a special thank you to Kamel in service for hooking me up.

Donna and Erik K.

Jan 20, 2014

Just wanted to comment on the great experience that we had, buying a 2013 Toyota Corolla at Toyota of Watertown. The best thing was that they did not pressure you like most dealers tend to do. We dealt with Ed Grady at the Annex of toyota on Pleasant street in Watertown. He was there for all our concerns, questions, and topics that we had throughout the entire process. Ed is a real professional, with that added personal touch. He took the time to sit with us and explain a lot of things we were naive in knowing. We will definitely return to Toyota of Watertown for the service and any future dealings we have. We also highly recommend Ed Grady as a salesperson, if you are intending to purchase a car. So, give Ed a call.....

alh2000

Jan 18, 2014

Toyota of Watertown is an excellent place to have your car serviced. The professionalism is impeccable. All of the employees make you feel as though your vehicle is getting the best treatment and indeed, it is. Kamel Khnaizir is one of the employees that has been taking care of my car for years. He is always friendly, positive, and delightful to be around. His coworkers are very fond of him and I would say if you want to get great service, ask for Kamel in particular.

no nonsense shopper

Jan 16, 2014

Saw the exact used car I wanted - had previously test drove - and did my research on both the new car and my trade in before heading in. I hate haggling and the traditional car buying sales schtick and said if they could meet my price, I would buy today. Within 5 minutes, they agreed without out counteroffer. I liked the quick decision-making and the sales person with whom I worked was well informed on the car's features. That is what I liked and appreciated. What I was less satisfied with was how long it took to get the financing in order and meet with the person to complete the paperwork (they said they were shortstaffed). I ended up being at the dealer for almost 4 hours !! Also, they said I had to come back for the P&S, inspection and final stuff and they would have it ready in 24-48 hours and it is now going gon 4 days and I am still waiting for the call. Overall, happy with the price agreement process and less than satisfied with the processing part of the process.

LH12

Jan 14, 2014

We worked with Elkin in the sales room and Brian for the paperwork and warranty. Both were respectful and professional and nice. We felt no pressure or manipulation at any point in the process and actually left to look at other cars at other dealership at one point with Elkin's full understanding that we needed to shop around. We quickly went back and came to a deal. After the papers were signed, both Brian and Elkin followed up with us several times because our registration was a little more complicated than the usual. They were on top of it. Overall great experience and we love our car.

Karina0305

Jan 13, 2014

I went down to Toyota to see if I could exchange my car, Felix Rodriguez helped me with everything he is an amazing person, really friendly, the reason im giving him the rate of GREAT, its because he answer all my question no matter how many times I asked. He was helpful with all the paper work, my family had spoke with Felix before when they got their cars and they love him. Great helpful and friendly person.

Ripped off by Toyota

Jan 9, 2014

You should remember when dealing with Watertown Toyota that "truth" has a different meaning for them than it may for you. They will offer you anything to sell you a car and not remember the offer a few day later!

Henry

Jan 8, 2014

You. Have to come to Toyota of Watertown to see what kind people work here ,bought a new Prius and thought the salesperson steve Skolnick was outstanding. He made me feel like I was the only person he had. Spent a great deal of time demonstrating the Prius and the delivery was flawless. I recommend steve Skolnick very highly and the staff at Toyota of watertown

Thelizardking34

Jan 8, 2014

We usually shy away from using dealerships for services but when we got into an accident and found that our insurance went through Watertown Toyota we went with them. They have completely changed our opinions of dealerships. Felix was very friendly and helpful in our time of crisis. Everything ran very smoothly. Since then we have gone there for our oil changes as well and have been very pleased with everything.

sharonwanunu

Jan 1, 2014

Excellent service!!! Michael Mason, the Service and Parts Director, surpassed all my expectations when I was considering where to go for good service. He went above and beyond his responsibilities and was super friendly and courteous. He took the time to identify the exact problem, showed me himself where the problem was and then even offered up a loaner car when I was afraid I would be late to pick up my kids. All for a basic brake job! Would definitely go back to them in the future!

ramdhan

Dec 30, 2013

I wanted to buy a used 2011 Toyota Highlander Hybrid car. Initially we visited the dealership on Dec 26th 2013 afternoon along with my cousin. Steve, a sales person helped us to look at the car. He explained all the details of the car and we liked the car. We did not test drive the car that day as it was snowing heavily. Before we left the dealership, we tried to run the ballpark numbers with the Steve. Jon Warren is the sales manager who Steve discussed the numbers with. Jon gave a final number of $33,500/- and also suggested that he will try to fix the car seat scratches. I went back to the dealership the following Saturday with my wife and children. Sales person Don, who was very friendly, helped my wife and me to test drive the car. I wanted to make sure that my wife is comfortable driving the car. She liked the car and we were ready to close the deal. We tried to negotiate the price of the car. Don was talking to Jon Warren to work the deal. After some time Jon Warren walked to the desk where my wife and I were sitting. He did not even sit, instead he stood with a stern face and told us rudely some thing similar to "$33,500/- is my final price. You can leave if you don't want to pay. I have three more customers lined up tomorrow." His rude attitude made my family very uncomfortable. We could not tolerate such a rude behavior. I had to leave the dealership. Next day, up on suggestion of my cousins to make a final attempt to buy the car, I went along with them to the dealership to buy the vehicle. Don was there again, who was very nice and patient. We were negotiating with him the price and asking to fix a very minor scratch on the passenger side mirror and some scratches on the car seats. I also started to fill the paper work. Jon Warren, again walks to the desk where we were all sitting. He was standing there shaking and fuming with anger. Very rudely he says that he is not going to fix anything and he is going to sell the car as is. He has three more customers lined up for the car and so he is not going to fix anything. I could not tolerate the rudeness of Jon Warren and walked out. I never met a sales manager who is so rude in his behavior with customer and customers family.

gregblack

Dec 20, 2013

My salesman, Felix Rodriguez, was an absolute pleasure to work with. I will be purchasing a new car in another month or two and will absolutely see if Felix is around to help me out at that time. Thanks for everything Felix!!!

asalett

Dec 11, 2013

My experience at Toyota was beyond amazing. Elkin made the process of leasing a new car comfortable and easy to understand. He answered all of my questions and made sure that I was happy with everything that was happening. The price I was given was wonderful and everyone was so friendly! Not only was my visit at Toyota wonderful, but Elkin even called me a day after I got my brand new car to make sure that I was satisfied, which of course I was:) My brand new toyota corolla is beautiful and such a pleasure to drive! Elkin, Rick and the rest of the Toyota watertown team are the best out there! I would send anyone I know here and I would feel happy and comfortable to know that people I care about are in Elkins hand when buying or leasing a car. Thank you thank you thank you!!!!!

BenjaminU

Dec 11, 2013

I really enjoyed doing business here. The car salesman, Elkin Pereanez came across as trustworthy, knowledgeable, and he listened and responded to my questions and concerns. Being able to negotiate also put me at ease. Given that buying a car is a huge investment and something to be proud of, when he reiterated several times, "you're the customer", it made me feel like he was looking out for my interests. Additionally, the transition of trading in my old car and buying the new one was seamless. I'd definitely refer Elkin and Toyota of Watertown to people I know.

ZacharyThompson

Nov 23, 2013

We visited several dealerships, but we went with Toyota of Watertown where we found a great deal for a good minivan for the family. Not only was the van well worth the price, the customer service was outstanding compared to the other dealerships and Elkin Pereanez went out of his way to make sure we had our questions answered and got the vehicle that was right for us. He followed up with us but was not pushy in any way as we went through the decision process and helped us take care of all the paperwork quickly and efficiently.

karenjs

Nov 22, 2013

I went in to look at a certified used Toyota Corrolla. Javier Padilla was the sales consultant who worked with me to get the Corolla I wanted in my price range and mileage. I appreciated his dry sense of humor and personableness. Thank you Javier!!

DonaldLaplante

Nov 16, 2013

Steve was great and I recommend him he was tithe best salesperson I've ever encountered he spent a long time showing me the cars so I bought 3 in a month. If everybody took the time and listened to what people say they would sell more cars .the staff at Toyota of watertown really work well with customers.they go over and above.

maf03

Nov 16, 2013

Steve was an excellent sales person. He was kind and courteous and did not pressure me into buying a Prius C. He answered all my questions no matter how silly they were. Steve took as much time as was needed to go over all the functions of the car to ensure that when I left with my new car, I was as comfortable as I could be. He introduced me to the Service Manager so that I could have a relationship with him and to set up my first service appointment. I would definitely recommend him to my friends and I am happy he was the person I dealt with.I found everyone in the dealership willing to go the extra mile especially Steve. Maureen Fowler

csasso13

Nov 14, 2013

I recently got into a car accident and needed a new car as mine was totaled in the incident. I am a previous owner of a '98 Camry (the one that was totaled) and wanted a newer Camry because I absolutely loved my car. Watertown Toyota was my first stop and was suggested to me by my best friend who had just bought her 07 Camry there. She said she had a great experience, they weren't pushy and everyone was very helpful.I looked at three cars while I was there with the help of Fernando Rodriguez. He was fantastic, was not a pushy salesman and was very honest about the cars I was looking at. He gave his opinion, sat with me and my two friends to weigh the pros and cons of each car and walked me through the Carfax for each of them. He also educated me on the process of buying a car (since this was my first dealership experience) and was very helpful in every way but especially with the paperwork and making the whole process as easy as possible. I ended up purchasing an 09 Camry that day and didn't need to go anywhere else because the price was fantastic (I had done some online research before going to the dealership) and the monthly payments were more than manageable.I would 100% suggest this dealership and especially Fernando for anyone looking to buy a new or used Toyota/Scion.I have had my 09 Camry for a few days now and am extremely happy with it. It rides beautifully, is spacious and I could not be happier.

Reese

Nov 12, 2013

Emailed asking if they had a 2010 Ford Escape available. I recieved an email stating that they had it available. I drove a little under an hour to this location to be told that it had already been sold the day prior, i was a little upset. They did not attempt to find me anything equal that I may like. I went on cars.com and found a similar car with a great price and mileage. i went to expressway toyota in dorchester and was treated awesome.. I was called by watertown atleast 4 times between nov4th and 7th and emailed atleast 3 times while they attempted to push a sale on to me after stating i took my business elsewhere. Even to the piont where it was spam .. Then dwayne stated if I knee anyone looking for a car to srnd them to him. What a joke!!

GraceMcloughlin

Nov 6, 2013

When we first entered Toyota of Watertown, I had my concerns with customer care after a disappointing experience at another Toyota dealership in MA. We entered the office and were immediately greeted by Evelyn, who verified our appointment and introduced us to our salesperson Elkin Pereanez. After a nice greeting, Elkin professionally asked us what we were looking for, and after a 5-minute discussion, took us to see 4 Toyota Prius's, all within our price range. No hard sell. As a matter of fact, Elkin pointed us to the car that he felt would be the best deal, and we were impressed with his recommendation and eventual price. I was also very happy that Elkin and Toyota management were willing to negotiate the trade-in value for my used car. No hard line here at all. Overall, Toyota of Watertown has my highest reommendation, and special thanks to Elkin, who made the transaction stress-free. Now that's customer care!

djdantona

Nov 4, 2013

My wife and I recently purchased a RAV4 from Elkin Pereanez and we had excellent service. Elkin spent time with us to look at the RAV4s that were in stock, allowed us to test drive the vehicle and described all of the features to us. We felt no pressure to purchase on our first visit. We then returned several days and made our purchase. Again Elkin was accomodating and the sales process was low key. When we picked up our car, Elkin spent time going through the car features, discussing the service program and walking us through the service facility. We had a very enjoyable car buying experience.

WillSmith

Nov 1, 2013

Elkin Pereanez was extremely helpful in providing all the information I needed. He took great care in making sure that I was well taken care of. I decided on a Rav4, and told him that I did not want a long negotiation process. We were able to get a final price worked out over the phone in a very short amount of time. When I picked up my car everything was set and Elkin carefully reviewed the options on the car with me. Overall a very enjoyable experience.

prius

Oct 31, 2013

I got an outstanding custormer service. Elkin Pereanez is an excellent sales person.

ofaybushevich

Oct 31, 2013

I came to Toyota of Watertown to do a scheduled maintenance to my car on 10/4/13 and when I was waiting I met with Elkin Pereanez to discussed my options to trade my car and buy a new. Elkin was very friendly and helpful and looked that a client will be happy to meet all needs. He went with me for a drive-test and showed new updates for 2013 RAV 4. I was pleasant surprised on that time when I bought a car from because I had not pleasant experience from my previous time when I came to the dealer Toyota of Watertown a few years ago. I hope that new salespersons as Elkin make a pleasant experience for future buyers.Elkin followed up with me on the next day to set up the appointment for installation of a remote start and pass the inspection, helped me to set up Bluetooth connection. I would like to say Thank you for Elkin

naaah11

Oct 26, 2013

I recently moved back to the East Coast after spending 10 years out in LA. I took a shot at the Watertown Toyota mainly because of its close proximity to my home. Choosing a place to work on your car can be hard. I want to stress how knowledgeable, courteous and professional Kamel is. I have worked with with him a few times and he always stays true to his word. He is why I have gone back and will continue to.

NathanT

Oct 23, 2013

I recently purchased a 2011 CPO Toyota Corolla LE from Toyota of Watertown. This was a great experience from start to finish and that's why I have given this dealership a great rating.My wife and I arrived early in the morning and werent really sure what to expect, since this was our first time shopping for a car. We were greeted by a friendly sales consultant named Elkin Pereanez, who helped us throughout the entire sales process. Elkin introduced us to general manager, Todd Wright, who was also involved through the whole process. My first impression was that this was a well-run dealership with a great inventory and awesome staff.I test drove the Corolla I ended up purchasing and a Honda fit which I decided pretty quickly wasnt for me. Elkin did a great demo of both cars and he didnt push me in either direction. He was knowledgeable about the vehicles and answered all of my questions. When it came time to negotiate the price of the car, Elkin was easy to work with. We went back and forth until we reached an agreeable purchase price. At no point did I feel stressedthe entire exchange was friendly and everyone was happy with the result.After we settled on a price, we had to wait for about 40 minutes to discuss financing. It was a comfortable wait though, and Todd checked in with us several times. Initially, we were not able to secure agreeable financing terms but Todd assured us that he would find a way to make the numbers work. Two days later, as promised, Todd called us back with great newshe got us approved at an awesome rate!The next morning I went to fill out the paper work. Since I had taken the morning off to complete the purchase, I was pressed for time. The whole process was done as quickly as possible, and soon enough Elkin saw me off in my new car.This is an awesome dealership! Highly recommended!

Pencil5000

Oct 18, 2013

I have bought several cars from different dealers,but none more memorable than this purchase. Steven SKolnick is the reason why. His sincere friendliness, patience in explaining features of the Camry and professionalism was outstanding.Barbara and I will always extol the virtues of doing business.with Toyota of warertown because Of Steve.

ualskygirl

Oct 9, 2013

Nick and Stan very helpful and accommodating. Detailing very nice and done with short notice. Great experience all around. Thank you for your assistance in purchasing.

JoeGalui

Oct 7, 2013

DON'T GO TO TOYOTA OF WATERTOWN!!! I just spent hours negotiating with Fernando ( a great salesman) for 2 new vehicles. While I was left unattended I consistently heard the sales people talking with the sales manager - John, about how much the last customer's income was and how they did or did not receive financing. Once Fernando and I agreed on a purchase price and that we would be taking advantage of Toyota's 0% Financing, they had me fill out a credit application. This is when Fernando handed my Credit application to John. After John finished reviewing my job and income information on the application (but before he ran a credit check) he came back and told me he didn't realize I was planning on Financing and that he needed to charge me more money for the car. This is when I got angry and stated that this is a classic "bait and switch". I told him that that was the price Fernando and I agreed on and it is his obligation to honor it. He shrugged and said "it is, what it is". By now, I was surrounded at the front desk by about 7 employees.I demanded my Credit Application back and will never return to that place.

athina23

Oct 6, 2013

While everyone we met at the Toyota of Watertown was friendly with us there is one representative "Steven Skolnick" who went above and beyond in making sure that he fulfilled all our needs. Not only was he helpful and ready to answer all our questions, but he made sure that when we left the dealership we were nothing less than completely satisfied with our experience. For that, we are extremely grateful!

juleskaplan

Sep 22, 2013

I came to the dealership because I was having what I thought could be transmission issues. At first, the person who assisted me was hesitant to help me because he thought what I described sounded like unintended acceleration. I spoke with his manager, Kamel who I had worked with in the past. He understood my issue and he took the time to really figure this out. Multiple service agents looked at the car to try to identify a problem. Nothing showed up. Kamel didn't charge me for the time because the problem was not fixed. He was so friendly and kind and honestly he is what brings me back to this dealership.

loreuq

Sep 11, 2013

I got the BEST deal from Toyota of Watertown for my 2013 Toyota Corolla in tropical sea metallic (my top pick), thanks to Finance Manager Jon McGaw and Certified Sales Consultant Edwin Urena. Service was very efficient; and both were very easy to talk to. The two presented me with affordable and economical options to fit my tight budget as a graduate student. Jon McGaw in particular, called to check in almost everyday upon my purchase, and made sure I had the paperwork done for them to release my car at the soonest time possible. He has great marketing skills, which obviously worked, because he unapologetically let me buy in to the 2013 Toyota Corolla on a leasing contract, in just one sitting. As I dropped by Toyota of Watertown to only supposedly submit financial documents, little did I know that I would be getting my car on that very same day. I came unprepared for such a surprise. Edwin Urena made sure that I knew how to operate my car properly from the very first day I inquired. He taught me through a step-by-step procedure, how to personalize my car's features, i.e., connecting my iPhone to the car via BlueTooth, fixing the mirrors and headlights. He even assisted me on my test drive, which I believe also depicts utmost professionalism. Thanks a lot, Toyota of Watertown!

LauriaKincaid

Sep 10, 2013

I had a fantastic car buying experience here, owing in good part to the excellent customer service I received from my salesman Elkin Pereanez and John McGaw who handled the financing. Elkin never pressured me or tried to upsell me beyond what I could pay. He never made me feel bad for purchasing a lower-priced used car. They both worked hard to make sure that I could finance the car in terms that I could afford and my happiness with the purchase was their number one concern. I expect that my car will last me many years (it IS a Toyota after all!), but when it's time to upgrade, I will be back and plan to purchase from Elkin again. They handle everything and made this car buying experience low-stress and easy. There is no running to the DMV or my car insurance company, or getting it inspected, everything is handled right at the dealership, including getting a duplicate title for my trade in! Maybe shopping at a big dealership is a little more expensive, but I know that I got a great value.

jpugsley

Sep 9, 2013

I shopped around for a good while in search for my car. After over two weeks into my search I ended up at Toyota of Watertown. Everyone in the dealership was very professional and also incredibly fair. I got a great deal on a used 2012 Scion TC and the salesmen, Felix Rodriquez, was a huge help throughout the entire process. Everything was clearly stated and nothing was "hidden" when it came to signing papers. When I am to pick up my car, it was freshly detailed and looked amazing. Great experience and very good service, I highly recommend shopping here

scottfgay

Aug 30, 2013

Steve Skolnick helped me redefine the expectations one should associate with client service when buying a vehicle. From the second I started working with Steve, he had a great attitude, was knowledgeable about the car, and wanted me to have a great experience. The entire experience was a breeze, and Steve's warm personality made you feel great about buying a car. My wife and I are thrilled to have a new RAV4, and we look forward to growing into the vehicle.

bchung714

Aug 28, 2013

Nick is very knowledgeable and friendly as well as straight forward. This is unlike another Toyota dealer that we went to at Dorchester thatafter we arrived to look at the minivan but was told it was sold and then they tried to sell us one with +100,000 miles.Nick is very informative and complete his follow-up that he promised as well as per our request. He has demonstrated how to close asale with sincere attitude and knowing what his customer are expecting.I would not hesitate to recommend him to our friends who will be looking to replace their vehicle.A real nice guy and an asset to the company.

JoeShohet

Aug 24, 2013

My experience was quite good at this dealership with Elkin Pereanez. He was very charismatic and whereas other dealers would just drone on and on about the special features of the cars and whatnot, Elkin asked us questions about how we felt about the car and its features, rather than just spewing facts at us. Thank you Elkin, I love my new car.

YaodaXu

Aug 23, 2013

We just recently leased a Scion XD in blue metallic streak from this dealer. Our sales person was Elkin Pereanez. We had an overall wonderful experience. The service was very friendly and efficient. We knew exactly what we wanted and Elkin was able to get the car and process our application very quickly. We are very satisfied and will definitely go back and lease another car when the lease for this car is over. As an added bonus, their coffee/tea machine was great and I really enjoyed my two cups of green tea!

mpiantedosi

Aug 22, 2013

This dealership has the (service) management to make customers happy and treat them like intelligent people and not adversaries. This has not been the case at other Toyota Service dpts.

SteveStirling

Aug 21, 2013

From my first phone call to Adam Skolnick who was kind enough to refer me to Steve Skolnick to my wife and me walking out the door this morning with a new lease on a RAV4 it was a very positive experience. Steve was upfront and honest with all my questions about options and pricing and when I made my decision he took all the necessary information needed to move forward with the deal. Two days later we were completing all the necessary paperwork in his office in a timely fashion. A cancellation of my existing plate followed by new plates, registration and inspection sticker and my wife and I drove off the lot quite pleased.I did business with Steve and Adam a year ago when we purchased a pre-owned Lexus and had a very good experience then as well. We are hooked on Toyota of Watertown.

ACSVolunteer

Aug 12, 2013

As long time, 15+ years customers of Toyota of Watertown, we just purchased our ninth car from your dealership. We are return customers because of your outstanding service department and their staff. We always have had our car serviced when notified of a scheduled maintenance indicated on the car. Kamel Khnaizir cares about every car that he services and even more about his customers needs and concerns. Safety is so very important to him.We were here for our 95,760 mile scheduled maintenance on our '07 Camry and Kamel told us of a problem with the car and a part had to be replaced or we could not drive it home. Due to the age and mileage, we pondered with what to do. We went into the show room and looked at a new Camry which we were not planning to replace until the 2014 models were out. Your sales associate, Steven Skolnick approached us and noticed that we were in a quandary. He understood our dilemma and was so courteous, kind, helpful and walked us through many options and he felt that we would be much happier upgrading to the Avalon Hybrid. He had us drive it and explained all the new bells and whistles to us and we are to call or come back as many times as necessary for help. He has the patience of a "saint" as he was dealing with two folks who don't get new things that quickly. He is absolutely amazing and we would recommend him to anyone looking for a new car. We have dealt with many sales associates since purchasing our very first Camry from Joe Gould many years ago and we thought no one could be as good as Joe. Well, Steven Skolnick surpasses Joe Gould.What a fantastic dealership Toyota of Watertown is and always has been.Edna & Fred Glass

jtenaglia

Aug 8, 2013

I felt compelled to acknowledge how helpful Kamel Khnaizir has been to me throughout the past few years. I have dealt with a few different members of the staff at the Watertown office, and my experiences with Kamel are the ones that keep me coming back. He has provided a level of service that is above and beyond - is personable, engaging and trustworthy. As a young, single female its easy to feel intimidated and vulnerable around anything having to do with my car - but with Kamel as my go-to person, I don't feel the need to consult with the men in my life to get a second opinion every time I bring my car in.

EmilySeeberg

Aug 7, 2013

Just leased a new Corolla with the help of Elkin Pereanez. Elkin was wonderful and very easy to work with in getting my new car. He made the usual painful car shopping process very painless, easy and quick. Got my old leased Corolla traded in and I left today with a beautiful new Corolla that I am already in love with! I recommend Toyota of Watertown and Elkin to anyone who is interested in getting a Toyota. It was a great overall experience and I left very happy!

rlf02119

Aug 5, 2013

Paul is professional, articulate and responsive. I enjoy working with him. Good rapport with service representatives is a top priority for me when selecting and staying with a service provider.

stevengoldstein

Aug 5, 2013

Wonderful dealership to work with. Steve Skolnick treated me like I was the most important part of his day from the moment I walked in. He took care of every need I had, and really looked out for my best interests. I would, and will, go back to them in a minute. Everyone there is wonderful and extremely helpful.

JohnBerkeley

Aug 4, 2013

I am very satisfied with my experience at Toyota of Watertown. I went there with a specific vehicle I wanted to look at, worked with Elkin to test drive and ultimately strike a deal, and am very happy. Elkin was very easy to work with and very helpful. I would refer him to any of my friends and family. Thanks for the wonderful experience.

ppone

Aug 2, 2013

TLDR; We got a great price and great service from Toyota of Watertown. The salesperson Elkin Pereanez did a fantastic job and gave us prompt and attentive service that you would only expect from expensive brands such has BMW or Mercedes. Long version:We were looking to get a nice SUV, and we in the beginning just shopped for Honda. Since I had previous owned a Accord, we thought of trying Honda first. We really had bad experiences with the big honda dealerships in the region.On our way back from the Honda dealership we took a chance and stopped by Toyota of Watertown. We had previous looked at the RAV4 before, but thought it was way expensive compared to the equivalent Honda CRV, boy were we wrong.Though we had to bargain a little. Toyota of Watertown definitely wanted our business. We left with a good price. However the next morning I used truecar to get an even better price. I called Toyota of Watertown telling him how I was disappointed I didn't get the best price. That is when they stepped up their game and immediately took off $300 dollars. Not only that , but we were told our car would be ready one day early and it was. When we went to pick up the car. Our salesperson Elkin Pereanez really took care of us. He did a top to bottom tour of the car with my wife. He showed us again, all the great features the car has to offer. He even helped her set up bluetooth and her favorite radio stations. We fell Elkin Pereanez did a great job. He also set up our first oil change (which is free) and gave us a tour of the service center which was very nice.If your thinking of buying a Toyota I would recommend Toyota of Watertown without a doubt. I will definitely take my mom their when she needs to purchase a new vehicle. My only advise is you go to true car, and price your car with the options exactly, before you go to the dealership. That way you know if you have a good price or not.

monera1

Jul 31, 2013

i came to toyota of Watertown to buy my toyota RAV4 2013 which i love and my sale man is great guy and knowable person. Felix is great sale.

N.Freedman

Jul 30, 2013

I came in to trade my Toyota Rav 4 for the larger Toyota Highlander. Felix Rodriguez was so helpful and knew about all the accessories, and taught me how to use them. He spent a lot of time with me and my wife, and I would definitely recommend this dealership.

DPRCar

Jul 30, 2013

The very bad - When my 2011 Toyota Camry Hybrid experienced water issues, I brought it to a Toyota dealership keeping my convenience in mind. Unfortunately, that dealership (in Braintree) failed me miserably. They diagnosed the issue without even properly evaluating my car - said it was a clogged AC drain. After I questioned the dealership about their diagnosis and disagreed, I was given substandard, horrible treatment. Apparently, requiring them to dry my carpets, so I could know that my issue was fully resolved was asking too much. To me, it seemed like the common sense thing to do. Literally, the dealership didn't even bother to mask their irritation and were barely civil. After they "fixed" the vehicle, I took it home that evening and the very next morning I found my front carpets were water logged again. Clearly, the issue was never resolved. The very good - At that point, I decided to go to Toyota of Watertown. Due to my poor experience in Braintree, I was expecting a difficult time, but was completely surprised by the high quality of customer service I received. In particular, Kamel exhibited the highest degree of professionalism, knowledge, and courtesy I have experienced at any dealership. He made sure the vehicle was thoroughly evaluated before providing a diagnosis (what a novel idea). As it turned out, the problem was with my windshield not with the AC drain. He ensured that my vehicle was taken care of properly and quickly. I will return to Toyota of Watertown for future service. A large part of that decision, is thanks to Kamel. He turned a stressful, ugly situation around and I couldn't be happier. Go there, see Kamel!

goldykid

Jul 30, 2013

Stephen was very professional and patient as we figured out which model was right for our family. He showed us a few model options and highlighted the features but allowed us to come to the decision ourselves (which we appreciated). We had two toddlers with us at each visit, which he didn't mind. The dealership has a children's toy room (and free cookies) which was a bonus. Adam, his son, is the general manager and was also wonderful. Adam gave us a TomTom as a gift when we decided not to upgrade to the navigation system. A thoughtful gesture. We highly recommend this dealership and salesmen.

managementconcepts

Jul 29, 2013

I live in Pawtucket Rhode Island and my mother lives in Belmont Mass. With about an hour of travel between us I needed the most time effective manner possible to get mom in a new vehicle. I was immediately impressed with my conversation with Jon Warren. Jon was notonly very direct and transparent but also a true gentleman and a pleasure to deal with. We struck up a deal over the phone, processed my deposit, and met within a few days to complete the transaction. We were transferred to Alex Hardy to complete the process. My motherwas so pleased with the way Alex conducted himself that she felt compelled to give him a huge hug .Although I have personally purchased/leased many vehicles in my day I must say that Toyota of Watertown ranks number one with customerservice. In fact, although I was currently on the fence about a vehicle acquisition, our treatment at this dealership persuaded me to lease a2013 Avalon right on the spot.Keep up the good work!Joseph R. Gianino95 Armistice BoulevardPawtucket, Rhode Island

magtro21

Jul 27, 2013

Edwin Urena was my sales man last friday. He sold me a 2013 toyota camry. was wonderful. He went above and beyond to help me. He has taken a few calls and helped me with a few thing he did not have to help me with. I would recommend anyone to ask for Edwin Urena if going to toyota of watertown to buy a car

UnaT

Jul 24, 2013

My interactions with the staff at Toyota of Watertown was excellent. Elkin Peranez, in particular, was courteous and professional, and he delivered the car that I wanted in a timely manner. I highly recommend this dealership, and I will continue to use them for the service of my 'new' used vehicle.

ChristineStepanian

Jul 23, 2013

I just leased a 2013 Toyota Rav 4 on July 3rd. and I absolutely love it. I had the best experience with Elkin. He is very helpful and knowledgable with the product. I went in and knew what I wanted and how much I was willing to pay and Elkin did an amazing job and found me what I wanted, and was able to get me into the car and payments that fit my budget. I would definitely recommend Elkin to all that are going to get a car or SUV to go and see him at Toyota of Watertown.

QiuYumeng

Jul 20, 2013

I had a great experience with this dealership, Edwin - the one who helped me to get the new 2013 prius was exceptionally nice and professional. The whole experience was quick and no hassle they happily match the low price I got from another toyota dealer and they got the color I wanted. Edwin was very patient during the whole process and did an exceptional job at explaining the advance electronic system in the prius. Thank you very much for your great service and definitely will recommend Edwin and this dealership to my friends. Please keep up the great service!

Stinker96

Jul 15, 2013

I wanted to express my pleasant and exceptional service, from service advisor Kamel Khnaizir. I have never experienced such customer service, honesty, and expertise of his knowledge. I came to bring in my vehicle for an inspection sticker during my lunch break, and I made it known that I was on my lunch break. Once I arrived immediately that took my car, serviced it, within 15 -20 minutes my car was ready with a new inspection sticker. I was in and out and back to work on time. Now that is exceptional service, thank you Kamel Khnaizir. Joy Jackson

BarbaraMc

Jul 14, 2013

I have always bought new cars, but, when I decided to buy a car this year, I opted to look at used cars as well as new cars. I approached the task with more than a little bit of uncertainty. However, my salesperson, Felix Rodriguez, actually made the process an enjoyable one. He is personable, knowledgeable, informative and clearly tries to make his customers' car buying experience a good one. At no time did I feel pressured or hurried into buying any car. I also found the Toyota Certified Pre-owned program very helpful. My experience at Toyota of Watertown was very positive, largely because of Felix, and I am very happy with my new (2011) car. I would definitely recommend Toyota of Watertown.

efreibergdale

Jul 12, 2013

Felix Rodriguez was terrific! He was responsive to what I wanted, he made things happen quickly, he was friendly and very helpful. I would recommend him highly.

Seymour

Jul 11, 2013

My Tacoma has never looked better or run smoother. Outstanding customer service from start to finish

Quyen Le

Jul 10, 2013

I and my family were having a great experience with this dealership, Edwin - the one who helped me to get the new corolla 2013 was exceptionally nice and professional. My parents were choosing the car for me and they were seen as ones of the toughest customers (not to mention they're Asian parents who spend their money very carefully) by many dealerships we visited but with Edwin, they could not help but being very satisfied, they even thought of buying an extra new car on the spot just because we knew we could not find another good deal like what this dealership offered us, we could not say thank enough to Edwin - he really went beyond his job to help us get the best deal we possibly could get, and some other staffs who were also very helpful. Thank you very much for your great service and definitely will recommend Edwin and this dealership to my friends and family. Please keep up the great service!

QuyenLe

Jul 10, 2013

I and my family were having a great experience with this dealership, Edwin - the one who helped me to get the new corolla 2013 was exceptionally nice and professional. My parents were choosing the car for me and they were seen as ones of the toughest customers (not to mention they're Asian parents who spend their money very carefully) by many dealerships we visited but with Edwin, they could not help but being very satisfied, they even thought of buying an extra new car on the spot just because we knew we could not find another good deal like what this dealership offered us, we could not say thank enough to Edwin - he really went beyond his job to help us get the best deal we possibly could get, and some other staffs who were also very helpful. Thank you very much for your great service and definitely will recommend Edwin and this dealership to my friends and family. Please keep up the great service!

pinkbury

Jul 8, 2013

I purchased a 2009 Toyota Camry on July 1, 2013 from Elkin. I told him upon first meeting him what I was looking for and he knew right away what would be perfect for me. I told him how I liked working with him, and will do so in the future, because he was very easy going and friendly and never pushed me to make any decisions. I had been to 3 other Toyota dealerships and had poor experiences at each one before coming here. My boyfriend referred me to Toyota of Watertown because he purchased his SUV there 6 years ago. Elkin was quick to make sure everything I asked for was taken care of and he had the car ready for me super quick. I will definitely be coming back here and referring friends and family because Elkin was an awesome salesman to work with. Thank you!!

rjfcar

Jul 8, 2013

I had a great experience with the Toyota of Watertown Annex at 414 Pleasant St. Watertown and with Nick Fondas. I was looking for an older model Camry with no more than 50,000 miles on it and Nick Fondas found it for me. It took about two weeks of stopping by to check to see what was in stock. Nick remembered what I was looking for and got me a car before it was put out on the lot. I would definitely recommend Nick if you are looking for a used Toyota. He is the manager and will take good care of you. No pressure - just great service.

rmckee01

Jul 5, 2013

Just signed a lease on a Scion FR-S a few weeks ago at this location...Excellent customer service experience! Elkin was extremely accommodating through the whole process, from contacting me initially to handing me the keys. Alex the GM was also a big help in getting me a good price for the lease, and in offering his services for anything I might need in the future. Thanks to all for a very positive experience in helping me get a car that I love!!

mrmarksullivan

Jul 3, 2013

I was referred to Watertown Toyota through the AAA Car Buying Program online. I was contacted by Amanda Martinez, whom I met with at the showroom. She introduced me to Sales Consultant Feliz Rodriguez, who was of invaluable assistance in finding me a new car. Initially, my choice was a Camry, which Felix let me test drive and was very knowledgeable regarding all of my questions about it. However, as I put together the numbers regarding the vehicle cost, I began to wonder if the Corolla was more within my price range. I was concerned that the Corolla might be too small a car for me, so I went back to visit Felix. He was very helpful in comparing the two vehicles, and felt that the Corolla was had the leg room that I needed. As I test drove it, I saw that he was correct.He got me into the car that I was happy with, both in price and comfort. He is a professional who is very friendly and treats customers with respect, and deserves the highest rating.

DavidQ45

Jun 30, 2013

Three sons, three Toyotas, one year. You want to know why? Because at Toyota of Watertown, they possess great salesmanship and great service. After buying two Camrys within the past year, I called Elkin Pereanez to buy a third for my youngest. I told him what I wanted and what my budget was. Elkin called me three days later, informing me that the car that I requested was traded in and that they were able to show me immediately. They told me since I was a loyal customer that I could see it right away. The car was nice, only needing a few repairs. I sat down with manager Nick Fondas to get the price I needed for my trade in, the amount of money we had to spend and the repairs we needed to seal the deal. Elkin promised that the car would be repaired and cleaned in 24 hours, a promise which he delivered. Service advisor Kamel Khnaizir gave the green light that car was inspected and ready to go. I received the same high quality service that I got with the other Camrys. As I was leaving, Elkin enthusiastically waived me down, asking me when I was going to trade in my Honda Pilot for a Camry. Yet again, I was impressed with his salesmanship and overall demeanor. If you are looking for a quality dealership at an affordable price, I highly recommend Toyota of Watertown.Michael Quinn

Camry Buyer

Jun 29, 2013

Elkin Pereanez was one of the most attentive and service oriented sales person I've ever worked with. He went out of his way to ensure we had a great experience at Toyota of Watertown. Even coming in on his day off to accomodate my schedule. He continued to go above and beyond the call of duty after the sale was complete when we needed to return for a remote key that was missing at the time of sale. I recommend Toyota of Watertown as they have clearly made it a priority with their sales force to make the customer feel like they are the most important part of the sale. Great job...

rcotter01

Jun 29, 2013

Elkin Pereanez was one of the most attentive and service oriented sales person I've ever worked with. He went out of his way to ensure we had a great experience at Toyota of Watertown. Even coming in on his day off to accomodate my schedule. He continued to go above and beyond the call of duty after the sale was complete when we needed to return for a remote key that was missing at the time of sale. I recommend Toyota of Watertown as they have clearly made it a priority with their sales force to make the customer feel like they are the most important part of the sale. Great job...

olubodunbabatunde

Jun 27, 2013

My experience with Elkin was great band excellent. he treated us very nice and i promised to go back with friends shortly.Thank you Elkin

oswaldcox

Jun 27, 2013

I have been a customer at Toyota of Watertown for 7 years, working mostly with Kamel. He has always taken care of me, answered questions clearly and promptly and made sure that I received the best service for my two Toyota vehicles.Highly recommended.

pantala51191

Jun 26, 2013

Felix greeted us and was with us through the whole buying process, from the test drive to waving to us as we drove away in our new car. He gave us a great deal and explained everything very clearly. We really love the car and were very pleased with our buying experience. We would recommend this dealership (and Felix specifically) to everyone. Thanks!

Matt R.

Jun 26, 2013

Felix greeted us and was with us through the whole buying process, from the test drive to waving to us as we drove away in our new car. He gave us a great deal and explained everything very clearly. We really love the car and were very pleased with our buying experience. We would recommend this dealership (and Felix specifically) to everyone. The 0% APR is a huge plus. Thanks!

TED MILLER

Jun 26, 2013

Great Service. This team really goes the extra mile to make the customers happy. While I waited to have my car serviced I observed happy associates and a friendly staff to all the customers. I will definitely be buying my next car here! Thanks Toyota of Watertown

ballgame0816

Jun 26, 2013

Great Service. This team really goes the extra mile to make the customers happy. While I waited to have my car serviced I observed happy associates and a friendly staff to all the customers. I will definitely be buying my next car here! Thanks Toyota of Watertown

Kfal

Jun 25, 2013

Working with Jon at Toyota of Watertown was a pleasure. Having not bought a car in over 10 years, I was dreading it. His friendly, no pressure sales style was effective and made the experience tolerable. Jon gave us all the information that we asked for, and knew when to give my husband and I some space to make some decisions. Jon went above and beyond by coming in on his day off on the day that I was to pick up my new car. While I imagine it will be a little while before we need another car, I would recommend Jon to any friend or family member looking for a Toyota. The only negative part of my experience at Toyota of Watertown was the Finance Shtick that we were forced to sit through after we had agreed to purchase the car. I know that it is part of how they make their money and the finance guy was perfectly pleasant, but after a few hours at the dealer I was ready to head home. I am guessing this is standard at any dealer, as after our experience we heard from others that they had the same issue when buying a car at other locations. Just part of the process, I guess. Generally a good experience at Toyota of Watertown.

rogers38

Jun 22, 2013

Nick did a great job, even brought the car home for me to see it. Kept his word , was very professional. Will revisit with Nick when the time comes again. Overall the dealership was great. Thanks

Drebellene

Jun 21, 2013

I just purchase a vehicle and had a great experience with my salesperson Felix. He took his time to show me many options and didnt pressure me to make a purchase. He stayed within the budget I gave him and didn't try and sell me any extras I couldn't afford. Right up until I walked out of Watertown Toyota with my new car keys Felix was there to assist me and make sure everything went smoothly. One time I showed up and he was helping another customer and he still came over to let me know how long the wait would be and made sure I was being assisted in the meantime. Watertown also has a great service department and nice waiting area. Definitely go to Watertown Toyota. Among the plethora of sleazy car salesmen and dealerships, Watertown rises above the rest.I would recommend it anyone and ask for Felix! DON'T go to Herb Chambers. They will sell a car you put a hold payment on if someone else comes in and wants to buy it or has a better offer. They do not honor their commitments and are very sexist calling me 'girl'?? I am in my late twenties and dont appreciate being spoken down to or taken advantage of. BOCH is just as bad. These places hire anyone and do not discriminate between highly motivated, considerate salespeople and sleezy youngsters just trying to hold down a job make some cash.

IPStewart

Jun 20, 2013

I was looking into a new 2013 Toyota Camry Hybrid and decided to check out Toyota of Watertown. I was approached by a salesman named Lou Mondello who was very friendly. I felt like he was genuinely interested in helping me find the right car and he did it in a way that made me feel at ease. Lou let me do the talking, he let me tell him what I wanted; he was the furthest thing there is from "pushy". I took the car for a test drive and fell in love with it, but I still had a few questions because I'd never owned an electric/hybrid vehicle. Lou answered all of my questions and despite originally not wanting to buy that day, we started talking about the price. I came into the dealership knowing about what I wanted to pay and Lou was able to get me that price as well as what I considered to be fair value for my trade-in. That sealed the deal. Unfortunately my trade-in was registered in another state and I needed to send off for a duplicate title to complete the paperwork. I really appreciated that Lou and the dealership were willing to work with me on that. While waiting for the title to arrive in the mail, Lou even offered to let me swap my old car for the new Camry and drive it off the lot early. The title came in the mail later that day but it was still a nice gesture. I would definitely recommend Toyota of Watertown if you're looking to buy a new Toyota, and Lou Mondello if you want friendly, helpful service.

SF

Jun 20, 2013

Purchased a certified pre-owned car here recently. It was handed over to me with vomit stains on the floor and melted candy and wrappers in a cup holder, plus a key that was cracked and super-glued together and didn't work. We didn't discover all of it until after we got home. On my FIFTH trip back to the dealership to finally pick up a new key (after they tried to fix the old one), the sales manager, Alex, yelled at me for not having the broken one with me when he never told me I needed it (and I didn't actually need it). When I questioned why we were given a broken key in the first place when they are an item on the "160 point certified checklist" I was told that it was a spare key and they didn't look at it so it wasn't their fault. The manager never apologized for all the problems or the hours that I wasted there. That was just the worst of our experience. We also had issues with our particular salesman but they pale in comparison to the terrible management. I will admit that most of the other salesmen and other staff were very helpful and apologetic but I would never consider purchasing another vehicle here.

Bob S

Jun 19, 2013

Was in market for a used car for teenage son. Toyota of Watertown had a vehicle we were interested in. My wife and I met with Nick on short notice, who pulled the car into a garage on a rainy night, allowed me to wait until weekend to have my mechanic take a look before we finalized the sale and overall was reasonable on the transaction. No car sale games. Just a reasonable discussion on what value of vehicle was and we were done. Finalizing paperwork with business office was equally stress free. Based on my experience I would recommend Nick and this Toyota dealership.

dmurph21

Jun 19, 2013

Jon McGaw was a pleasure to work with and when we are ready to buy our second new Toyota I will definitely be working with Jon again. I couldn't have asked for better service.

ipstewart0

Jun 19, 2013

I was looking into a new 2013 Toyota Camry Hybrid and decided to check out Toyota of Watertown. I was approached by a salesman named Lou Mondello who was very friendly. I felt like he was genuinely interested in helping me find the right car and he did it in a way that made me feel at ease. Lou let me do the talking, he let me tell him what I wanted; he was the furthest thing there is from "pushy".I took the car for a test drive and fell in love with it, but I still had a few questions because I'd never owned an electric/hybrid vehicle. Lou answered all of my questions and despite originally not wanting to buy that day, we started talking about the price. I came into the dealership knowing about what I wanted to pay and Lou was able to get me that price as well as what I considered to be fair value for my trade-in. That sealed the deal.Unfortunately my trade-in was registered in another state and I needed to send off for a duplicate title to complete the paperwork. I really appreciated that Lou and the dealership were willing to work with me on that. While waiting for the title to arrive in the mail, Lou even offered to let me swap my old car for the new Camry and drive it off the lot early. The title came in the mail later that day but it was still a nice gesture.I would definitely recommend Toyota of Watertown if you're looking to buy a new Toyota, and Lou Mondello if you want friendly, helpful service.

skefo

Jun 19, 2013

You would expect a certain level of sleaziness from any car dealership but Toyota of Watertown really takes the cake. My husband and I recently bought a certified pre-owned vehicle from Toyota of Watertown had a number of issues. We had to ask our salesman, Moustafa "Steve" Ragab several times for the car fax report and the final cost. He gave us an itemized list of the cost of the car and then showed the final number as $5,000 more and never provided the carfax report until our second visit, after we complained to Alex, the manager. After we put down a deposit, Steve told the finance guy helping us that we were buying a car that we never even test drove right then and there but told us that we were just getting paperwork started so it would be faster when we did come back to test drive and buy it. Once we finally did get to drive the car, we pointed out a vomit stain on the floor and melted candy and wrappers in one of the cup holders. When we picked up the car, the salesman couldn't even figure out how to use the radio/CD player when he was showing me how the car worked. With the whirlwind of picking up the car, we didn't even notice that the car hadn't been cleaned and that the stain and candy were still there. The car was running when it was given to us so we also didn't notice that one of the keys did not work. I brought it back the following day and everyone was extremely nice and apologetic, except for Alex the manager. He practically yelled at me that the key wasn't broken, it was an electrical issue with the fob (which I had explained to several people already). After an hour and a half, the car was cleaned out and I was told to come back in two days to pick up a new key. When I returned to get the key, I did not have the broken one with me because I had no reason to carry around a broken key. Alex yelled at me that I should have known that since it was the fob and not the key that was broken I needed to bring it with me even though he had previously told me that I was getting a brand new key and never mentioned to bring the broken one with me. This entire situation NEVER should have happened with purchasing a certified pre-owned car because checking the keys is one of the items on the 160 point check list. When I mentioned this to Alex, his response was that it was a spare key that was just hanging around and was not their fault. In any case, they did not need the old broken key and Alex's excuse for not knowing that was that he is not a mechanic and it's not his job to know about that sort of thing. It is completely unacceptable that the manager yells at customers for things that his staff should have taken care of before selling a car. I would not recommend that anyone give business to this establishment and my husband and I will certainly never again.

Robert0328

Jun 18, 2013

Was in market for a used car for teenage son. Toyota of Watertown had a vehicle we were interested in. My wife and I met with Nick on short notice, who pulled the car into a garage on a rainy night, allowed me to wait until weekend to have my mechanic take a look before we finalized the sale and overall was reasonable on the transaction. No car sale games. Just a reasonable discussion on what value of vehicle was and we were done. Finalizing paperwork with business office was equally stress free. Based on my experience I would recommend Nick and this Toyota dealership.

mlinma

Jun 14, 2013

Service is quick and thorough. The service representative was very attentive and friendly. It was easy to drop off the vehicle. Once the service was completed, the vehicle was cleaned and pulled up to the front for pick up.

Brave1

Jun 12, 2013

Just recently purchased a 2013 Scion FR-S from Edwin at Toyota Of Watertown. Edwin is a great salesperson, he showed me great service which came a long with making my decision. Test drove it at another dealer and bought it at Toyota Of Watertown because of the attention and great service I got. No hassle, easy car buying experience.

Carx

Jun 12, 2013

Felix Rodriquez is a great salesperson and a quality ambassador for the Toyota Watertown dealership. This is the second car we have purchased from Felix in the past year. He is personable, responsive and always puts the customer first. When I picked up the car last week Felix stayed late even though he had a personal appointment - just so I would have all the information I needed. Felix is a great professional and a credit to your Company.

sattarchi2007

Jun 10, 2013

The dealership and service is exceptional. I had a year of service that came with the purchase of my vehicle, but this visit was my first time coming on my own. All associates have been great but in particular Kamal was great to work with. He really listened to my concerns about my vehicle, made sure that I knew exactly what was going on with my vehicle and what my options were. He also went out of his way to temporarily make my air conditioner work on a 90 degree day! ( I had to come back the following week to get it fixed due to my job). I will be requesting him for my services from now on - and his customer service and clear dedication to his work will keep me coming back as a permanent customer!

NWStauffer

Jun 8, 2013

In general, Watertown Toyota is a great place to get service. But the primary attraction for me is Kamel Khnaizir. He is always friendly and responsive; he listens to my concerns; he explains any problems as well as options for addressing them; and he makes sure the job is done right. I'd highly recommend both Watertown Toyota and Kamel.

MG2013

Jun 7, 2013

Excellent service! Honestly a positive experience every time. With every visit to the Service Dept at Toyota of Watertown I've been met with great staff. Special mention goes to Kamel (Khnaizir), who I've found to be both highly competent and efficient, as well as personable & friendly. MG

benatwelsh

Jun 5, 2013

I want to take the opportunity to provide feedback about my experience over the past few years with Toyota of Watertown. Shortly after I began bringing my vehicle in for service, I was fortunate enough to be introduced to Ashok Vaswani. Since my first introduction, Ashok has been nothing short of extraordinary to work with. He is always available when I call or email and most importantly, verifies details about scheduling quickly. For most people, I suspect getting their car serviced is a source of stress. Thanks to Ashok, I practically look forward to it!

Buyer

Jun 4, 2013

When you want to buy a car, they are the best all stuff is friendly, supportive, especially Steve Skolnick and Nick Fondas But, if for some reason you have to sell back your car, they are just like most dealers...Be careful, try avoiding Alex as you will encounter a very unpleasant experience. We had to sell our car back as we had to leave the country. Alex, who is the manager of buying the used cars was so cold and detouched, as if we were never customers of the dealership, gave us a ridicules price for the car that we had to leave the place after 2 minutes as we understood we have no one to talk with We found a great dealership and sold it. We bought 2 cars at the agency, as long as we were buying costumers we were the best, when we had to sell we became totally strangers. keep this in mind when you buy a car there. by the way we sold the car 2000$ more than what Alex offered us. take this in mind as well a great place to buy Last place to sell Don't get services from Alex and most important - drive safe :-) and Smile, it doesn't cost money :-)

idankosowski

Jun 3, 2013

When you want to buy a car, they are the bestall stuff is friendly, supportive, especially Steve Skolnick and Nick FondasBut, if for some reason you have to sell back your car, they are just like most dealers...Be careful, try avoiding Alex as you will encounter a very unpleasant experience. We had to sell our car back as we had to leave the country. Alex, who is the manager of buying the used cars was so cold and detouched, as if we were never customers of the dealership, gave us a ridicules price for the car that we had to leave the place after 2 minutes as we understood we have no one to talk with We found a great dealership and sold it. We bought 2 cars at the agency, as long as we were buying costumers we were the best, when we had to sell we became totally strangers. keep this in mind when you buy a car there. by the way we sold the car 2000$ more than what Alex offered us. take this in mind as well a great place to buyLast place to sell Don't get services from Alexand most important - drive safe :-) and Smile, it doesn't cost money :-)

marcamiles

Jun 3, 2013

I have been using Watertown Toyota for servicing for over a decade. in that time I have relied on the insights of service professional Kamal Khanaizir. Repeatedly he has suggested only necessary servicing, thus saving money on other work that could be put off until a later date. Kamal is a true, honest professional in whom I have the highest trust. He has the my interests and those of my car in his approach. I strongly suggest that you try him for guidance to fixing your car.

Mollayev's family

Jun 2, 2013

This review is written by Mollayeva family to thank the valuable service provided by Mr Steven Scolnik, master of customer service and Mr. Jon Warren at Toyota of Watertown. The service was excellent, atmosphere was friendly and warm, fast and accurate work. we would recommend this office to my friends in the future. Mollayev's family

myaga81

Jun 1, 2013

This review is written by Mollayeva family to thank the valuable service provided by Mr Steven Scolnik, master of customer service and Mr. Jon Warren at Toyota of Watertown. The service was excellent, atmosphere was friendly and warm, fast and accurate work. we would recommend this office to my friends in the future. Mollayev's family

MarkKarlsberg

May 29, 2013

Just yesterday I picked up my 3rd Toyota Prius. My wife and I have enjoyed the performance of the Prius and I knew when my lease was up it was Prius time again. I had the pleasure of working with Felix Rodriguez one of Toyota of Watertown's salesman. He made the whole experience pleasant. Our negotiations were respectful and I came away from the experience feeling very satisfied. I was absolutely amazed how quickly the entire transaction took place. I could have taken delivery the day of my negotiations but I had an appointment I needed to keep. Felix was so nice to deal with. He passed up his lunch to get me on the road quickly. I have dealt with the service department may times over the years and everyone of the service people are stellar in every aspect. It was so nice to deal with a gentleman who was not only knowledgeable but cognizant of my time. A great experience. How many of you can say that.

Joanne K.

May 29, 2013

I have always been totally satisfied with Toyota of Watertown. We bring all three cars to this dealership. I've been to a few other dealerships over the years and Toyota of Watertown outrates the others in terms of customer service and professionalism. Recently I needed to speak with the Service Director, Mike Mason, and I was pleasantly pleased with the excellent customer service I received. I feel totaly confident in recommending this dealership to others. They were able to diagnose the noise and fix the problem.

Buzz035

May 29, 2013

Great service, great sales person, what else can you ask for. Kamel and Edwin did an outstanding job in making sure I understood the great deal I was getting on my new Camry and trading in my old one. It just felt like the right thing to do because of their honesty it made me feel right at home. Thank you Kamel, Edwin and Toyota of Watertown.

JoanneKnight

May 29, 2013

I have always been totally satisfied with Toyota of Watertown. We bring all three cars to this dealership. I've been to a few other dealerships over the years and Toyota of Watertown outrates the others in terms of customer service and professionalism. Recently I needed to speak with the Service Director, Mike Mason, and I was pleasantly pleased with the excellent customer service I received. I feel totaly confident in recommending this dealership to others. They were able to diagnose the noise and fix the problem.

aketri

May 28, 2013

I wanted to express my satisfaction with the quality of service provided by this dealership. I have had my car serviced at this locaiton for a while and I have never experienced an issue or had an issue with the staff. Kemal in particular has always been very helpful and accomodating. His advice has been insightful and his behaviour is always polite and friendly. It is because of him that I consider my visits to the dealer to be stress-free and I always leave satisfied. It is for these reasons that I would recommed this dealer (and Kemal in particular) to all friends and relatives who drive a Toyota. Good Job!Best regards,Adrian

pat

May 26, 2013

Felix Rodriguez provided us with options within our budget and followed thru with the selection and sale. The overall experience has been good, and we would consider this dealership for future needs.

PatZandrews

May 26, 2013

Felix Rodriguez provided us with options within our budget and followed thru with the selection and sale. The overallexperience has been good, and we would consider this dealership for future needs.

nsantiago

May 25, 2013

We had a good overall experience with Toyota of Watertown. Elkin Pereanez, our salesperson, was excellent; well informed about the model we were interested in and very patient with us throughout the car purchasing process. He took the time to take us on several test drives and gave thoughtful responses to the multitude of questions we peppered him with. There was none of the typical fast talking, high pressure tactics I have encountered previously at other dealerships. I especially, appreciated all the running around he did to ensure we drove away in our new car that evening. At the end of day, I felt like we got a good deal on the car we wanted; thanks in large part to Elkin's efforts. I would definitely recommend him to friends and family.Natasha

Rudy Peter

May 25, 2013

I recently purchased a pre-owned 2007 LS460 from Watertown Lexus and I must say it was wonderful experience.A little long on the negotiations but all in all a great experience.I felt the sales people were trustworthy and honest and stand by their words.My salesperson,a beautiful young lady by the name of Salwaa was excellent and made me very comfortable from her first greeting,the test drive all the way to financing process.I left feeling satisfied that I was treated as being a valuable customer and with utmost respect.If looking for a used/new car I highly recommend Watertown Lexus for your next purchase.I know I'll be visiting in the future.

Amh2

May 25, 2013

Kamel is amazing!! He treats you as if you are family and he treats your car as if it were his. I highly recommend him & this dealership!!

jozefiak

May 24, 2013

Came in on a Saturday to check availability of the Prius Plug-In. Edwin was knowledgeable, quick, efficient. He got me all the info I needed, and made it easy to make a decision to trade-in. I was driving my new car the following Wednesday. Thanks Edwin!!

RPatey

May 24, 2013

Kamel was extremely helpful and is an asset to the Toyota of Watertown Dealership . The service provided was professional and I would highly recommend to all.

pineda1985

May 23, 2013

I had the best car experience ever... I came in on Saturday and met with Elkin Pereanez. He was excepcional in every way!!! He knew exactly what I needed and met all my needs. He is a true LEADER and an asset to Toyota of Watertown, they are lucky to have him, and so was I!!I now have a great car. Thank you Elkin!!

JudyKaufman

May 22, 2013

I purchased a used Toyota from Steven Skolnick recently. My family and I LOVE the car. We had a great experience with Steve because he has years of knowledge and expertise and is a real professional. He guided me to the right car for my family and we couldn't be happier.

alarosa118

May 21, 2013

Steve makes you feel welcome. He sets a tone that makes you feel like your visiting a friend to talk about a car your are thinking about getting. You ask Steve a question and he gives an answer you can understand. If he is not sure about what you are asking he seeks the avice of somebody who can render the answer. It was a real pleasure doing business with Steve. Great Guy !!

JohnGiunta

May 21, 2013

My experience at the Toyota Dealership of Watertown was terrific. Felix Rodriguez was the salesman who sold me this car and the previous one. He is very easy to work with and is competent, enthusiastic and very caring. He really knew what he was talking about and made me feel comfortable about the car I was purchasing. So, overall, the service and experience at Toyota of Watertown was a great one.

VIdal

May 12, 2013

Felix Rodriguez and Alex Kazan were very helpful and knowledgeable about the new Prius V. We had a Prius 3 2010. We explained to Felix what we wanted and he suggested the new version of the Prius. We like the new rear seat reclining and move forward and back and the larger cargo area. The car is exactly what we were looking for. Alex was able to arrange a trade in for the 2010 model, and Felix and Alex both explained the benefits and cost of both leasing and purchasing. Leasing meets our current needs better. We were very pleased with how quickly the deal took place and we got our new car in one day! overall our experience was excellent! We will recommend Alex and Felix to our friends.

vmelendez

May 12, 2013

Felix Rodriguez and Alex Kazan were very helpful and knowledgeable about the new Prius V. We had a Prius 3 2010. We explained to Felix what we wanted and he suggested the new version of the Prius. We like the new rear seat reclining and move forward and back and the larger cargo area. The car is exactly what we were looking for. Alex was able to arrange a trade in for the 2010 model, and Felix and Alex both explained the benefits and cost of both leasing and purchasing. Leasing meets our current needs better. We were very pleased with how quickly the deal took place and we got our new car in one day! overall our experience was excellent! We will recommend Alex and Felix to our friends.

blue corolla 2013

May 9, 2013

I had an amazing experience Felix made it a seamless process. He helped me to find exactly wanted I was looking for. Extremely knowledgable and informative. I walked away feeling confident about my purchase. It was really freshing to deal with an honest and patient salesman that wasn't pushy or condescending as so many have a bad repuation for. I will refer everyone I know here. Thank you Felix!

benjaminlucas

May 8, 2013

despues de tanto buscar al fin llegue al lugar correcto elkin es la persona es la persona indicada parea trabajar en toyota porque es un exelente bendedor me atendio con mucha amabilida entendio mis nesesidades me alludo mas que cualquier otra persona si no uviese sido por el uviera salido de ally con las manos vacias pero epor el sali con una toyota siena

bluecorolla2013

May 8, 2013

I had an amazing experience Felix made it a seamless process. He helped me to find exactly wanted I was looking for. Extremely knowledgable and informative. I walked away feeling confident about my purchase. It was really freshing to deal with an honest and patient salesman that wasn't pushy or condescending as so many have a bad repuation for. I will refer everyone I know here. Thank you Felix!

ballgame0816

May 6, 2013

Steve did a great job during our recent purchase. He communicated constantly while we were working on getting financing. He really helped us get our daughter into a quality toyota vehicle that we feel will be safe and dependable for her. I will recommend this dealership and Steve to our friends for future purchases

Klingsberg

May 6, 2013

I entered the showroom of Toyota at Water and Steven immediately introduced himself. He made me feel very much at ease and walked me through the Toyota vehicle from bumper to bumper explaining the back-up camera to the front mirror and all other features. Steven is a very exuberant, professional, caring salesman that enhances your salesforce. Having been in sales myself I found Steven to be highly skilled in the art of selling and would enhance any professional, skilled sales team to its utmost. You are fortunate to have a man of his ability to be representing you. I am a Watertown Toyota client because of Steven.

maboris

May 4, 2013

Felix Rodriguez gave me very good explanation about the car, helped to choose the car according my requirements, chose excellent financial plan. He showed great knowledge of Toyota product, was very friendly and polite.

dmkjb

May 4, 2013

Felix Rodriguez gave me very good explanation about the car, helped to choose the car according my requirements, chose excellent financialplan. He showed great knowledge of Toyota product, was very friendly and polite.Boris Kantor.

emmerson

Apr 30, 2013

Steve Skolnick was our salesperson. He was extremely professional, but friendly and informative. He gave us all the information about the Camry and also installed the Bluetooth for us. That is one of the many features that we love about this car. It is a big plus for us. We have been Toyota owners for many years. This dealership stands for the best and has always come through for us. The service dept. is also fantastic. The toyota camry has always been a safe care for us. Steve was a wonderful sales person for us. I would recommend Steve and Toyota of Watertown to anyone and we woll be back again.

fishingmv

Apr 28, 2013

My wife and I just purchased a 2013 Toyota Highlander with Felix Rodriguez. To say that the buying experience was seamless is an understatement. It began as a phone call to Felix. We told him what we wanted and what our needs would be. He clearly listened and advised us what would probably be appropriate for our lifestyle. In moving through the process, Felix advised us about what options were available and other considerations to weigh in our purchasing decision. It was very clear that he listened and we came to what we feel was an informed decision on a very significant expenditure.As we moved through the process, Felix found the color of vehicle that we wanted which was very clearly indicative of a person who wanted to assist us in having just what we wanted rather than have us just "settle" for something.This is the second vehicle that we have purchased with Felix. It should be noted that we live on the island of Martha's Vineyard which is nearly 90 miles from Watertown and requires a 45 minute ferry ride in addition to a 90 minute drive to reach Toyota of Watertown. That having been stated, I feel that is indicative of our trust and confidence in Felix as a salesman and a person.It must also be noted that when we took delivery of the car Felix was wonderful in his instruction on the use of a car that has many new and complicated electronic features. His instruction was instrumental in making what could be a complicated process simple and clear. In closing, our experience with Felix was excellent. It is expected that two of our daughters will need to purchase a new vehicle in the future. Without question, they will make their purchase through Felix as our so-in-law had done recently.In closing, the experience was great and the car has been terrific over the week that we have had it.If you you want to speak with me, please call me at 617-921-5748/508-696-0931.Thank you,George P. Moran

Natasha

Apr 26, 2013

I just purchased a used car from Toyota of Watertown. After doing some research i new exactly what i wanted. Elkin was the salesperson who helped me. He was very nice and understanding. He heard what i had to say and what i wanted and did not pressure me into something i was not ready for. He worked with me and his manager to get me exactly what i needed and made sure all the other arrangements we had agreed on were being done. He was very professional but friendly and understanding. I will definitely go back to him and recommend him to my family and friends.

Dmc2050

Apr 25, 2013

I just recently bought a new car from Toyota of Watertown and I couldn't be any happier. Very pleased with my salesperson Edwin, finance manager Richard and the dealership. They seem to have everything in place as a team. Everybody played a part in my car buying experience! I definite will recommend anybody to Toyota Of Watertown and Edwin!

NatashaCampos

Apr 25, 2013

I just purchased a used car from Toyota of Watertown. After doing some research i new exactly what i wanted. Elkin was the salesperson who helped me. He was very nice and understanding. He heard what i had to say and what i wanted and did not pressure me into something i was not ready for. He worked with me and his manager to get me exactly what i needed and made sure all the other arrangements we had agreed on were being done. He was very professional but friendly and understanding. I will definitely go back to him and recommend him to my family and friends.

ejb52

Apr 22, 2013

Felix Rodriguez, Was and excellent car Aficionado at Toyota of Watertown. He does do this business a great service. I was please that Felix took the time to listen to what I was looking for in a car and in my price range. Felix was willing to take the time to give me all my options in achieving that goal and took my trade in as part of the cost. The process at Toyota of Watertown was painless and I got a good return on the trade in, which helped lower my payments. Felix's friendly demeanor and his concerns, to make sure I was pleased with my purchase was a great feeling and I would call on him again when I purchase a new car. Toyota of Watertown was a great experience even when the bombing took place in Boston and a lock down affected the computer system. Felix took the time delivered my car to me at my work, went over more features of the car, which was great and thank me for the purchase. There is not enough good things that I can say about Felix and Toyota of Watertown. Excellent experience.

linds590

Apr 22, 2013

Alex Bozhko was very helpful during the lease process. He helped me understand every step I was going through, and also helped me get a great deal. He was always available to answer any questions or concerns that I had. I would definitely recommend Toyota of Watertown because I felt like a valued customer and I am very satisfied with my corolla.

drea7213

Apr 19, 2013

Entire experience was enjoyable. The two that helped me, Alex Bozhko and Duane were awesome. Both were very knowledgeable and friendly and seemed to have my best interest in mind. I didn't feel like I was getting 'worked over' as I had in other dealerships. I would highly recommend Toyota of Watertown if you're looking to buy a new car. Request Alex or Duane!

turtleone

Apr 19, 2013

Do not really like any price negotiations at all. It stands right next to horror I get going to the dentist office.This time it was a lot easier and more comfortable for me. I finally met my perfect "dentist office" I am not afraid of)))) It is Toyota of Watertown.My salesperson Alexander Bozhko did a great job and answered all my questions.Will definitely recommend this dealership to all my friends.

Millie11

Apr 16, 2013

I just bought my car from Toyota of Watertown and if it were not for Elking, i probably wouldnt be driving it today. Elkin was able to help me all through the process, he responded to calls immediately and communicated effectively. I don't know much about cars but Elkin explained all i needed to know and advised me on what was best for me. I therefore strongly recommend Elkin for his great service and assistance through the whole porcess. He really did a great job.

Millie11

Apr 16, 2013

I just bought my car from Toyota of Watertown and if it were not for Elking, i probably wouldnt be driving it today. Elkin was able to help me all through the process, he responded to calls immediately and communicated effectively. I don't know much about cars but Elkin explained all i needed to know and advised me on what was best for me. I therefore strongly recommend Elkin for his great service and assistance through the whole porcess. He really did a great job.

Charlie Shaw

Apr 15, 2013

I have to say that this was the most pleasant and fastest experience buying a vehicle I have ever had. Steve Skolnick was great, there was no pressure, and very helpful with guiding me to the right vehcile for my needs The rest of the staff was very friendly and worked great as a team. I was suppose to pick up the vehicle today (Monday) but, I received a call Friday from Alex Kazan the sales manager stating that Vehicle was already to go and if I wanted it for the weekend I could pick it up. When I arrived the vehicle was up front and ready to go complete with the State Inspection so I would not have to come back. I can not say enough about Toyota of Watertown and would recommend them in a heart beat to anyone looking for a new vehicle.

plug-in_fan

Apr 9, 2013

Alex and Alex are a powerful combination of experience, skilled customer handling, frendliness, and keen business sense. They present and listen to reasonable arguments for/against certain features, packages, financing programs, and worked with my specific needs/preferences to work out a very good deal. They persuaded me to part with a car I was perfectly happy with, and trade it for a car I now love. I think the dealership, in general, has a good track record of fair deals without undue pressure or negotiating discomfort. The service team is also exceptional at the dealership, so no worries about the after sale experience.

DRobak

Apr 9, 2013

I went to Toyota of Watertown just to "look"! I was greeted by Steve Skolnick at the door and ironically, he was recommened to me by my son-in-law. The first thing that impressed me was Steve thought I might be interested in a used car that came with great "car facts". Ironically, that's what I had in the back of my mind.Obviously, he wasn't pushing for a killing. I felt immediately that he had my best interest at heart. After talking for a while, he showed me a 2013 Toyota Corolla and had me test drive it. After weighing the used Toyota versus the new, for the price - the new 2013 was the obvious way to go. I got an incredible trade in for my 2003 and decided to sign on the bottom line. Steve was so very patient and thoughtful, he introduced me to the Service and Parts Manager, Michael Mason, who gave me a very confident feeling that my new Corolla will be in good hands. I'm almost sorry the deal is done, Steve and the entire staff were just wonderful. Thank you, Steve, you can be sure I'll be singing your praises to my family and friends. Dolores Robak, Acton, MA

ghgirl100

Apr 9, 2013

Even after moving from the Watertown area to the North Shore, we continue to use Toyota of Watertown for our service needs. Kamel Khnaizir is the main reason for this. We are always treated courteously and Kamel is very knowledgeable regarding all aspects of the business. Our RAV is always brought back to tip top shape and we leave content and confident that the car will run smoothly.

kzubetz

Apr 9, 2013

Alex and Alex are a powerful combination of experience, skilled customer handling, frendliness, and keen business sense. They present and listen to reasonable arguments for/against certain features, packages, financing programs, and worked with my specific needs/preferences to work out a very good deal. They persuaded me to part with a car I was perfectly happy with, and trade it for a car I now love. I think the dealership, in general, has a good track record of fair deals without undue pressure or negotiating discomfort. The service team is also exceptional at the dealership, so no worries about the after sale experience.

CamilaTobon

Apr 8, 2013

I am extremely satisfied with my visit to Toyota of Watertown. Last month I went to the dealer JUST to browse. Going in I was kind of nervous, because I'm a first time car buyer and I always hear that car dealers are out to get you. I left a few hours later, the owner of a use vehicle. The client specialist that helped me was Elkin Pereanez. He's an extremely kind, and funny guy. He was really helpful, informative, and made the whole process very manageable. He really took into account my finances and what not, and got to be a better deal than I could have imagined. I'd buy 15 more cars from Toyota, especially from Elkin Pereanez

morales0

Apr 8, 2013

Now Im happy happy with my car thanks to Nicks Fondas hes very friendly. Im recommended to all my family and friends.Thanks again for your support.

Mala11844

Apr 7, 2013

I walked into the dealership with no clue as to which car I wanted to buy. My first dilemma was weather to buy a used vs. new car and started questioning Elkin... Considering my budget and being EXTREMILY Inexpirienced at car-shopping, Elkin gave me some pointers to consider my best options since there's was so many to choose from. To better understand and make the right choice Elkin explained fuel efficiency, Motors "horsepower" and long run maintanence diference amoung the different make and models, which made it easy and logical to pick the perfect car for me (New, 0 miles and under my budget)... that afternoon I discovered that car-shopping was easy after all, it's just like The Fashion World... You can find the same collection and designers IT'S ALL ABOUT THE BEST PRICE YOU CAN GET... So from now on TOYOTA OF WATERTOWN is my "magasin de voiture"!!!! DEF. Recommend This Dealer and Elkin Pereanez who was awesome... Honest, Patient and Respectful... Couldn't ask for more... Thank You guys... See u when my kids turn 16 (LoL)... Two Thumbs up!

MarcJacobson

Apr 6, 2013

We just bought our car at this location. It was a very pleasant experience dealing with our salesperson Elkin Pereanez. We quickly came to the agreed upon price, which was an unusual experience with car dealerships. We also left a couple of items in the car that we traded in, and he made sure that they were returned to us. Will definitely recommend him!

dr909

Apr 4, 2013

I brought my 2004 Tacoma to Toyota of Watertown for what I thought would be a simple repair of the headlight switch.I had had no previous dealings with the dealership and knew no on there and did not have an appointment. i was introduced to Kamel Khnaizir as my service advisor and, let me say, it was one of the best things that has ever happened to me in a car dealership! Kamel called me later in the day to tell me that the control module had been damaged by water and would have to be replaced at a cost of thousands. As we talked it turned out that the water damage was caused by an improper installation of a replacement windshield. Kamel helped me with the entire process of filing a claim with the windshield company, having their claim person come and inspect the damage and authorize the repair,handling numerous calls from me,the insurance company, faxes, e-mails, etc..He went above and beyond what anyone could expect from a service advisor to help a customer he had never met before. To call me a satisfied customer would be a gross understatement. If I could rate his professionalism with six stars I would!

Steve Doherty

Apr 1, 2013

Adam Skolnick and Steve Skolnick were superb in assisting me in the lease of a new 2013 Highlander. They both went above and beyond to guide me through the lease completion before the end of March when Toyota's Highlander promotion ended. The provided me long distance help while I was in Florida to close a deal that was most satisfactory. I am pleased and once again Watertown Toyota has exceeded my already high expectations. This is my third vehicle I have purchased from Watertown Toyota and they are outstanding. Steve Doherty

chief19966

Apr 1, 2013

Adam Skolnick and Steve Skolnick were superb in assisting me in the lease of a new 2013 Highlander. They both went above and beyond to guide me through the lease completion before the end of March when Toyota's Highlander promotion ended. The provided me long distance help while I was in Florida to close a deal that was most satisfactory. I am pleased and once again Watertown Toyota has exceeded my already high expectations. This is my third vehicle I have purchased from Watertown Toyota and they are outstanding.Steve Doherty

Chris

Mar 26, 2013

I came in for my first new car and the salesman was very helpful assessing my needs and finding cars in my price range that met my requirements. The sale was quick and painless and I came out with a great used car with a clean maintenance history and not many miles on it, and a great financing rate.

Chris C.

Mar 25, 2013

I looked up Toyota of Watertown when my poor '03 Matrix died on me. I found a lovely '06 Prius on Cars.com. I decided I liked the price and was just a test drive away from buying it. I went to the Pre-Owned Annex, on Pleasant Street. In the door everyone was very friendly and Elkin asked if he could help me. He was extremely helpful, very straight forward, and easy to work with. I drove the car, loved it and decided to buy it. Elkin was perfect all the way through and did everything I needed extremely fast. Between him and the finance department they provided a very pleasant experience. I was driving the car home within a couple of days and it was the smoothest purchasing experience ever. Thank you to the whole team. I would recommend them anytime, especially Elkin.

pnegrini

Mar 25, 2013

I located the Lexus SC 430 on the internet and spoke with Elkin whom I found was very helpful in describing the car & its history. After talking with him I decided to make the trip which was a 2 hour drive. Again I found Elkin to be forthwright, honest, and eager to address my few concerns. Elkin even gave me his home phone # in the event that he was not at work when I called. I have purchased cars at a Lexus dealership & know what good service is about. Elkin went out of his way to make my car buying experience first rate.

JudithKau

Mar 24, 2013

This was the best car buying experience we ever had. Our salesman was very knowledgeable and not aggressive at all. We dealt with Steve Skolnick and he made our experience very pleasant. We have been to a lot of other dealerships and Steve's guidance in selecting the right car for our family was amazing. Other dealerships were too aggressive and we couldn't wait to leave. We were amazed by Steve's professionalism, kindness and patience with us. Thank you Toyota of Watertown and Steve Skolnick for this wonderful car buying experience.

Aliya

Mar 23, 2013

If you are going to buy or lease a car in Toyota Watertown make sure you going to the right guy Alex Bozhko!!!He is a super nice and extremely knowledgeable salesman I've ever met. Alex worked with me recently in order to help me to get the car of my choice Corolla 2013 within the appropriate price limit. The car felt great, love it, Alex's manner and honesty and straightforwardness were amazing, and I couldn't say no to an amazing deal. Thank you Alex! It was a great experience!

Aliya

Mar 23, 2013

If you are going to buy or lease a car in Toyota Watertown make sure you going to the right guy Alex Bozhko!!!He is a super nice and extremely knowledgeable salesman I've ever met. Alex worked with me recently in order to help me to get the car of my choice Corolla 2013 within the appropriate price limit. The car felt great, love it, Alex's manner and honesty and straightforwardness were amazing, and I couldn't say no to an amazing deal. Thank you Alex! It was a great experience!

dustinambrose

Mar 23, 2013

My wife and i wanted a knew car and decided to go to Toyota of Watertown right down the street, and boy did we make the right choice. Alex our sales person was great. He helped us find the right car that we needed. Helped us with everything. Buying a new car can be so nerve racking but going to Toyota of Watertown saved us a lot of time and trouble. We only had to go here we didn't have to try other places. Thanks Alex, and everyone else. We got a great car at a great place!

Iantigua1

Mar 23, 2013

Great person el mejor de toyota best personality maybe he needs a raise or needs to be appointed as a boss because he seems as if he knows what hes doing

barbararclark

Mar 19, 2013

I am a 75 year old woman who has been a loyal Toyota customer for about 40 years. I'm writing this review in hopes of giving back to thewonderful people and service I have received over those years. I have been dealing with Kamel Khnaizir for ever so long and in the pastfew years I have been seeing Ashok Vaswani. Both of these gentlemen have provided me with service that is tops .When Toyota is reallybusy I have had other service people help me and they too were a pleasure to do business with. I have owned other makes of cars in the past but once I bought my first Toyota I got hooked. I have to be perfectly honest. What keeps me coming back over and over againis the people that I have dealt with. In this fast paced world of ever changing things, one think that is a constant and that I can alwaysrely on is Toyota of Watertown. There are always people that ask me why I take my car to the dealer for repairs. The answer is simple.Who knows Toyota cars better than the service people themselves. They give me peace of mind when I'm on the road and that ispriceless. Thank You Toyota of Watertown. YOU'RE THE BEST!.

babuandnanu

Mar 18, 2013

Great place to get your car. Mr. Felix was very helpful. He has great experience and made sure my purchase experience was great. Highly recommended.

rkim44

Mar 18, 2013

Great experience buying a car with Steve. He made the entire process smooth, comfortable, and pain free. Never felt pressured to make any decision I wasn't comfortable with. Always felt like Steve was being honest and forthright. Professional and friendly at all times. Steve really caters to the customer and the service overall at this dealership was outstanding. Very satisfied with my experience here.

svetik2013

Mar 15, 2013

Dear Mr. Bozhko,Thank you for your professional customer service and for your patience to answer to all my questions. I love my car I am very happy with it and also I`m glad that I have choose Toyota of Watertown,MA.Sincerely,Svetlana Miglenova Alvarado.

TLJ44

Mar 13, 2013

I had a great expreince with Toyota of Watertown. This is my first purcahse and I did not feel pressured into buying as I did at other dealerships. I wanted to say Thank you to Edwin Urena who was my first intial sales rep. due to a family emergency he introduced me to Jon McGaw who took good care of me. The people at Toyota of Watertown are very pleasant, polite, and friendly. They have Exceptional Care Exceptional Service and I would reccommend anyone to go there. Also, Steve Rice very pleasant gentlemen. Thanks guys.... I'm loving my new RIDE 2012 Toyota Yaris.

Tina Jackson

Mar 13, 2013

I had a great expreince with Toyota of Watertown. This is my first purcahse and I did not feel pressured into buying as I did at other dealerships. I wanted to say Thank you to Edwin Urena who was my first intial sales rep. due to a family emergency he introduced me to Jon McGaw who took good care of me. The people at Toyota of Watertown are very pleasant, polite, and friendly. They have Exceptional Care Exceptional Service and I would reccommend anyone to go there. Also, Steve Rice very pleasant gentlemen. Thanks guys.... I'm loving my new RIDE 2012 Toyota Yaris

laur7en

Mar 13, 2013

Alex Bozhko was a great salesperson! I asked a lot of questions and they were all answered thoroughly and honestly. I would highly recommend this dealership and especially Alex!

SusieDavidson2459

Mar 6, 2013

Kamel was just wonderful toward me, above and beyond. I went in there for service problems. Kamel discovered that they were related to the recall issues. He gave me a rental car, had everything fixed, and it cost me nothing. He is personable, warm, friendly, trustworthy and reliable. One of the greatest auto servicemen I have ever gone to, if not the greatest.

JDonahue2128

Mar 2, 2013

My original experience was not a good one however the managers and staff at Toyota of Watertown did all they could to make things right. In the end all worked out well and I could not be happier with my new car!

Laura123rd

Mar 1, 2013

I bought my new Prius here in Feb. and love my new car. Olena, my sales rep, was patient and very informative she spent over 4 hours from beginning to final sale. She showed me all the ins and outs of the car. And Kamal, in services, hes just amazing. This is my 3rd new purchase from Toyota of Watertown sales & service keeps me coming back. From meeting my prices/quotes, fixing car issues, or even going that extra step to keep me happy I appreciate it all!

MaryDevereaux

Feb 28, 2013

Had a great time looking to buy my son his first car. Jon was very patient with all my questions and I felt that he understood me very well. I didn't feel rushed at all and I would recommend going to see Jon if you are interested in buying from Toyota.

rs123

Feb 28, 2013

Jon was terrific, just what you would want in a car salesperson... extremely helpful, respectful, knowledgeable, never pushy.I very much enjoyed working with him, highly recommend him!Ronnie Sanders

Sara477

Feb 28, 2013

I went to Watertown Toyota to renew my lease. This is my 3rd time leasing a Toyota from this dealship. Jon Warren ably assisted me. When I learned the model I expected to lease was not available, Jon found an equivalent model with better mileage and a lower monthly fee. He invited me to drive the vehicle home to consult with my husband. I never felt pressured or rushed to make a decision. Bottom line, after several hours I drove a new car out of the lot. After a week and one long distance drive, I am extremely satisfied. An excellent service encounter!

Terramaria

Feb 28, 2013

I bought my car two month ago. It's so important to meet a good specialist in this case. Alex Bozhko helped me with buying the car and told everything about it . I called him several times after buying it. I was pleased with him. I'd like to thank him.

ryanfam

Feb 27, 2013

I love new cars. I love Toyota's. I hate buying cars. Understanding that a dealership as well as a sales consultant needs to make a profit, I do a bit of research and find the vehicle I like and an acceptible price point. At that point, I look for a dealership that I feel I can trust not to take advantage of me or try to sell me something I don't want or worse, waste my time, so I asked friends for suggestions. Toyota of Watertown was mentioned by several friends. I was pleased to learn that Mike Mason, who had been the service director at another Toyota dealership where I purchased my Tacoma new a few years ago, was now Watertown's service director. I had a great experience with that dealership, although located a considerable distance from my home, due in great part to Mike. I tracked Mike down through a mutual friend and called him and told him what I was looking for; obviously a new Toyota, but also one stop shopping where I could go home happy with my choice and not second guess my purchase.I chose a day when Mike was working and chose a time when I could come in with my wife who would be the primary driver of our new vehicle. We had our own plan to reviwew several vehicles and trim levels before making a decision. Mike greeted us at the door and intorduced us to Watertown's service manager who then introduced us to Edwin Urena. An absolute perfect fit. He allowed us to take our time, was patient as we revisited several vehicles and racked up more than a few test drive miles. When we did have questions, he was well versed on on every detail and patient with our sometimes redundant questions. Our process yielded a choice between two cars and at that point we asked for a price. Both were within our predetermined pricepoints. They were fair and, most importantly, the prices came from a dealership that I know I can trust for good service, from salesman who did not try to sell me something I did not want or worse; waste my time. We are very happy with our choice. We are verry happy with the way Mr. Urena treated us and look forward to purchasing another vehicle from him when our daughter get's her driver's license.

kboglarski

Feb 27, 2013

I had a great experience at Toyota of Watertown. Jonathan took his time to show me all the car features and even set up my bluetooth for me. Leasing w/ Toyota was a seamless experience. I was happy to take the car home the same day as purchase. Highly recommend!

Mkalkg59

Feb 26, 2013

My family has been using toyota of watertown for years. This was my first time purchasing a vehicle and the staff that worked with me was very helpful and friendly overall

leopoldo4ka

Feb 25, 2013

I just bought a new 2012 Toyota Prius from Alex Bozhko at Toyota Watertown.He was very nice to answer all my quastion about the vehicle. Alex spent a lot of time on me so that we could find the best deal possible.His expertise and knowledge were really of help to me.The price we finally got was just amazing just below $ 24k! (tax included).That's my first new car and i'm glad i bought it there!Thanks Alex!!!

DonnaChro

Feb 22, 2013

I was so impressed with Alex Bozhko and his knowledge of the Toyota product, the financing and patience with us 2 weeks ago when my aunt and her husband were car shopping. He was so accommodating to their needs. Alex went above and beyond to assist them with the delivery and offered guidance where needed. I would not think twice about recommending him as a sales representative. Alex Bozhko represents Toyota company well at the same time advocating for the customers' needs.

towpalav

Feb 21, 2013

I've lost my old RAV4 in an accident, and Steve and Kamel were extremely helpful with contacting body shop and finding a new 2013 RAV4 exactly to my specifications and providing fast delivery. Great service, very friendly and efficient people, that is I always meet at Toyota of Watertown. I and my wife are your customers since 2001 - and very grateful ones.Valeriy and Natalya Palatov

PaulRaymond

Feb 20, 2013

Maria, my service rep is solid. Smart, organized, communicates well. And the dealership seemed to run seamlessly through all stages. Appointment, fast. Ferry service back to my office so I didn't miss work, flawless - the driver was a really good guy. Service, seems great. Solved the maintenance issues I needed (new battery and scheduled work). Also, though Watertown came in higher on a quote I got from the Berkshires, they agreed to match the price even though it was outside of their competitive territory. Admirable service, very good place.

jsacchetti

Feb 18, 2013

Everybody we dealt with was very nice and went out of their way to help us get the best deal for the car we wanted, not the car they wanted to sell us. Color was very important and they made sure that we got the color we wanted.

ginette923

Feb 15, 2013

Steve Skolnick, was a wonderful salesman: very friendly and knowledgeable. He let me take my time to compare the cars that I was interested in seeing. There was no problem taking it for a test drive. I was able to meet several of the management/owner team. Everything about the experience was comfortable and low-keyed, which I really appreciated. My delivery date was the next day and Steve spent a long time going over every aspect of my new car -- all the bells and whistles of my new Corolla until I felt at ease with it.In all, I was very happy with my experience at Watertown Toyota and especially with my salesman.

ebrittwebb

Feb 13, 2013

I'm usually a little leary of working with dealerships - that old bad reputation, I guess. But I have to say, the folks at Toyota of Watertown went out of their way and over the top to understand our priorities, work with us on trade-in value of our old cars (we traded in 2 old for one new) and fit us in a new Sienna. They were amazingly clear and honest with the financial matters - from purchase price to prioritizing and costing the additional options. They were surprisingly direct in saying which options we did not need and which we should consider. I want to make special mention of Steven Skolnick, our "Customer Retention Manager". He was incredibly attentive to every detail and connected all the dots for us, so we felt like we had our "go to guy" to get everything done. Look forward to continuing our association with Toyota of Watertown as a happy customer.

ebrittwebb

Feb 13, 2013

I'm usually a little leary of working with dealerships - that old bad reputation, I guess. But I have to say, the folks at Toyota of Watertown went out of their way and over the top to understand our priorities, work with us on trade-in value of our old cars (we traded in 2 old for one new) and fit us in a new Sienna. They were amazingly clear and honest with the financial matters - from purchase price to prioritizing and costing the additional options. They were surprisingly direct in saying which options we did not need and which we should consider.I want to make special mention of Steven Skolnick, our "Customer Retention Manager". He was incredibly attentive to every detail and connected all the dots for us, so we felt like we had our "go to guy" to get everything done. Look forward to continuing our association with Toyota of Watertown as a happy customer.

MillieM1987

Feb 7, 2013

Just purchased my 2005 scion tc had the great pleasure of working with Elkin Pereanez and Steve Rice from financing they did a great job stayed in contact the whole time made me wanna buy from them and i highly recommend this toyota of Watertwon thanks to them i have and love my 2005 Scion Tc.. Theyre a great dealer and they have the best Customer Service Thanks again

pennys6203

Feb 6, 2013

I was seriously thinking of purchasing a new RAV 4. I drove over toToyota of Watertown after speaking with a woman in the Newton YMCA parking lot, who told me she loved hers and had bought it at TOW, where the process was easy. Steve was sitting behind the customer service desk, covering for the adm xxx't who had gone to lunch. After realizing he was in sales, he proved to be friendly, knowledgeable, professional, and most importantly, never put any sales pressure on me to make a decision. In fact, no one there put any pressure on me. I purchased the car 2 days later, with what I feel was a fair deal. I will recommend TOW to anyone interested in purchasing a Toyota.

idankosowski

Feb 6, 2013

Steven is a pro and a very nice person. Along with him and a great personal in the dealership we have had a great experience buying a car and already getting our first service with great respect and professionalism work. thank you

imonson

Feb 5, 2013

Every aspect of the buying experience was excellent with Toyota of Watertown. Steve Skolnick was incredibly knowledgeable, honest, direct, and helpful. From the test drive to price negotiations and car pick up the experience was positive and professional. I highly recommend Toyota of Watertown.

Lisajean621

Feb 5, 2013

My husband and I had a great experience with Toyota Watertown. Steve and Adam Skolnick were so nice and not pushy at all. They even gave me a free GPS! They were really helpful and honest and I will definitely buy my next car with them!

hdelicata

Feb 4, 2013

We visited Watertown Toyota first in our search for a new Prius 3. After going to other dealers and corresponding with even more, we came back to Jon. Jon knew the product, and we never felt pressured. He was willing to find us the car we wanted at the right price. Good guy. When my wife walks away from a "car buying experience " and says "that wasn't too bad, I like it here" you know it went really well.

hdelicata

Feb 4, 2013

We visited Watertown Toyota first in our search for a new Prius 3. After going to other dealers and corresponding with even more, we came back to Jon. Jon knew the product, and we never felt pressured. He was willing to find us the car we wanted at the right price. Good guy. When my wife walks away from a "car buying experience " and says "that wasn't too bad, I like it here" you know it went really well.

SmallButDeadlyViny

Feb 4, 2013

Easy sell process, very efficient and trustful. This is the reason I bought 5 cars from the dealer and will most likely do it again.

ValeryT

Feb 2, 2013

I just bought Toyota Venza 2013 at Toyota of Watertown. Alex Bozhko was the sales consultant I worked with.Alex helped me with test drives, car selection. He is very knowledgeable.I bought Toyota Venza 2013 AWD 4 with convenience package and carpet floor mats for 27,771 (+ 300 documentation fee). MSRP is $31,185.I paid 852 below invoice: 28923 - (27771 + 300).I selected the options I wanted on TrueCar.com, and they showed me the prices from the three dealerships they have contracts with. The lowest price was $373 below the (invoice + $300 doc fee).I called Alex and asked if they can do better.Alex called me back offering me car they had on the lot with more expensive package and the price which was $100 lower.I asked if they can remove the more expensive package, get a different color (which they did not have on the lot), and keep the price difference. They agreed.They also gave me a good price on my trade-in: beaten-up Sienna 2004.Overall, it was a very pleasant experience: no sales pressure.

Adam

Feb 1, 2013

My wife and I have been searching online to purchase a used Honda Odyssey since late October when a tree fell on my wife's car totaling it. It has been a long process and we looked at many vehicles along the way. Some of them we decided not to purchase because when we saw the vehicle in person it looked much more worn than it had in the pictures online. Others we chose not to purchase because of the poor customer service that we received at other dealerships. We ended up purchasing a car from Elkin Pereanez at Toyota of Watertown because the vehicle was everything that it had appeared to be online and was truly in pristine condition. Additionally, Elkin was a pleasure to deal with. He was everything one would hope for in a sales person: knowledgeable, honest, friendly, and dedicated. In fact, when we first looked at the car on a Sunday Elkin stayed past closing to accommodate our schedule. We were on our way home from the cape where we had been visiting my mother and could not arrive at the dealership until 4:50 when they closed at 5:00. Elkin stayed a half hour after closing to let us take the car for a test drive and talk with us about it. I would highly recommend buying a car from Elkin at Toyota of Watertown. He made the car buying process a pleasant experience.

Chanh

Jan 31, 2013

Thanh was very nice and helpful, he was very patient and explained all the important features that we needed to know about the car. If you want exceptional service Thanh is the one to go to. I was very happy with my Toyota Venza. Thanks to Thanh for taking his time to walk me through all the important info that I needed to know.

Chanh

Jan 31, 2013

Thanh was very nice and helpful, he was very patient and explained all the important features that we needed to know about the car. If you want exceptional service Thanh is the one to go to. I was very happy with my Toyota Venza. Thanks to Thanh for taking his time to walk me through all the important info that I needed to know.

LisaMulhearn

Jan 31, 2013

I happily drove home in a used 2006 Honda Odyssey yesterday thanks primarily to the wonderful help of Elkin Pereanez the sales associate that I worked with at Toyota of Watertown. Elkin was in my mind the perfect car salesman and was a pleasure to deal with. He was both knowledgeable and friendly. It was obvious from his words and actions that his primary concern was helping us to find the best possible vehicle to meet our needs. I would not hesitate to recommend him to a friend. In fact my sister in law drove me to pick up my new minivan and while there looked at a used Honda Civic that it is likely she will end up purchasing. Thanks again Elkin for all the work you did helping us purchase the perfect vehicle for us. I absolutely love my new car!!!!!!!

Jessica

Jan 29, 2013

I have the best expierience when coming to Toyota of Watertown. The service department is like no other. Everyone is extremely friendly and super helpful. After bringing my car in for service many times I always go to the same service advisor, Jim. He is always willing to help and do everything he can for me. I trust him and the work that Toyota of Watertown does. Everytime I look at a car and say I might want that someday, I always end up saying I could never get anything but a Toyota so I can keep going to the service department! I recently needed some autobody work and took my car to Coach and Carriage. It's through Toyota. They did a fantasitc job! You would never know my car was ever in an accident. I would recomend Toyota Of Watertown to everyone.

Prius lover

Jan 28, 2013

The business I've done at Toyota of Watertown -- buying a Prius and maintaining it -- has always been a pleasure! The people I've dealt with have consistently been friendly, efficient, and smart. Service is quick, fairly priced, and easy. The service folks are amazing - honest, helpful, and wise. Highly recommend this dealer!

clmonrose

Jan 28, 2013

The business I've done at Toyota of Watertown -- buying a Prius and maintaining it -- has always been a pleasure! The people I've dealt with have consistently been friend, efficient, and smart. Service is quick, fairly priced, and easy. Highly recommend!

Kelly8422

Jan 28, 2013

I have the best expierience when coming to Toyota of Watertown. The service department is like no other. Everyone is extremely friendly and super helpful. After bringing my car in for service many times I always go to the same service advisor, Jim. He is always willing to help and do everything he can for me. I trust him and the work that Toyota of Watertown does. Everytime I look at a car and say I might want that someday, I always end up saying I could never get anything but a Toyota so I can keep going to the service department! I recently needed some autobody work and took my car to Coach and Carriage. It's through Toyota. They did a fantasitc job! You would never know my car was ever in an accident. I would recomend Toyota Of Watertown to everyone.

Kathleen Heravi

Jan 26, 2013

Overall excellent service...thank you to Jim Twining,

Kathleen Heravi

Jan 26, 2013

1. This dealership keeps excellent records; 2. When discount applies they automatically discount bill with or without coupon; 3. No appointment necessary if you bring car first thing in morning;4. Very generous with offering rental options and courtesy rides. Service reps are attentive, courteous, knowledgeable and they listen!!

Bob Bowen

Jan 23, 2013

Great salesman no pressure very easy to work with I highly recommend him will be bringing in my friend who's interested in a new truck also

Len_Ruthazer

Jan 23, 2013

If I were to buy, I wanted nice treatment and a decent price. The sales mgr treated us nicely. The finance man treated us nicely. And Felix treated us very nicely. He was not pushing us to make a decision. Other dealers and other salespeople should consider taking lessons from Felix.

southboro

Jan 23, 2013

I bought 2013 highlander hybrid limited after doing extensive research on the web. John has been great to work with and he made the test drive, price negociation, trade-in and closing as smooth as possible. If you want a hybrid, please ask for him.

Jack Nguyen

Jan 22, 2013

I worked with Thanh and Alex. Alex very caring and show how things work when you pick up your car. Thanh gets things resolved if issues come up. Very good people. I'd do business again at this place in a heartbeat.

kerrinz

Jan 22, 2013

Buying a car has often been a stressful experience for my husband and I, but this time it was such a smooth experience from beginning to end, thanks to Elkin Pereanez. He was so efficient and so helpful through the whole process. I definitely recommend others to work with Elkin.

NEE

Jan 16, 2013

We have had nothing but fantastic service at this Toyota dealership. We were met with top notch professionalism and expertise. The service is fast and efficient from the minute you drive up. Mike Mason, Service and Parts director is on top of everything and is excellent at communicating with you and making sure the job gets done. He goes above and beyond to make the experience a good one. We highly recommend the service here!

AllaKonovalova

Jan 13, 2013

I got my first car in college and it started to fall apart. I was tired of the everyday breakdowns, going to auto services and expensive repairs consuming large amounts from my budget.I was looking for a solution and was advised to contact Alex Bozhko from Toyota of Watertown. He was described by one of my friends as a great professional who I should trust. I got to my meeting and looked through a lot of available cars that Toyota of Watertown has in stock, both brand new and certified pre-owned. We test drove a lot of different ones and finally Alex helped me choose the one that satisfied me most: a 2013 red Toyota Prius.For the first time in my life, I bought a brand new car and it was Alex Bozhko who made this process so absolutely clear and simple.Using his help and advice filling out the applications was fast and easy, and I did all the work in an extremely short time while drinking fresh brewed coffee and sitting in a comfortable chair.The Dealership gave me a wonderful deal that I wasnt even expecting. oI traded in my old junk car and got a great price for it. oI got a huge discount on my new car oI got the lowest interest rate I could dream of oI got my car registered right there at the dealership within the hour.We finished the deal before evening and later that day I was driving my beautiful new red Prius!!!What I liked most of all was that after the purchase Alex guided me though my car and he explained in detail what everything is for and how it worked- how to adjust the steering wheel, fold the rear seats, plug my ipod in, etc It was very interesting, informative, and saved me lots of time reading thorough boring brochures and manuals. After this experience I know my car like the back of my hand and I am fully prepared to operate it. I am highly satisfied with his job and would rate him as high as possible. I am very grateful for his help.If you are planning to buy a new car or a certified pre-owned car I would absolutely refer you to Alex Bozhko from Toyota of Watertown. He is definitely a guy you can trust.

LingTang

Jan 10, 2013

It was a straightforward process for me. I knew what I wanted and a friend of mine researched online for me and I knew what range I should pay. I asked for a quote online and brought in that number. Alex was very friendly, right attitude as an honest salesman. He honored the price and that's it, we had a deal. The impressive part was he had spent a lot of time to explain features I was aware, which is very helpful. I will highly recommend him to my other friends.

Stephen Seibert

Jan 4, 2013

Kamel is by far the best service manager I have worked with from any dealership in years. It's always a pleasure working with him. Morning, noon, or evening, his enthusiasm shines through. He always gives service with a smile. He's very accommodating, and very thorough when it comes to feedback and results when my car is worked on. When I go to Toyota of Watertown I always wait for him to be available. I'd suggest others to do the same.

TBeingTAlllDay

Jan 4, 2013

Hi My name is Vanessa Ellis. I recently purchased a vehicle from John Mcgraw of Watertown Toyota. I'm writing to give compliment to him and Toyota on the high level of service I recieved. He was helpful,polite, and knowledgable. He answered all my questions honestly and accurately. He is a kind gentleman and i would recommend him to all my family and friends.

Donald Costanzo

Jan 3, 2013

I have been a loyal customer of Toyota of Watertown for many years, I like the way the Camry rides. It's a very smooth ride, I like the way I can control while driving the car. And at Toyota of Watertown, the staff is very friendly and very helpful. That's what makes me come back over and over again. The sales person ALEXANDER BOZHKO exceeded his efforts if not more to help me out. And to have me as a satisfied customer. He emails me to see if I'm happy with car, which shows that he stands not only for the product he sells. But that he cares about the customers that he has help.

IOU2012

Jan 2, 2013

Such exceptional service. I always service my car at Toyota of Watertown with Kamel. It was time to get rid of my car because it was getting to costly to repair. Kamel introduced me to Edwin and he let me know about 0 percent financing on Camry so I had to take advantage of that deal. I will take my free 2 yr service plan and service it after that as well. Thanks Kamel and Edwin

KSGWA

Jan 1, 2013

Kamel always fits me into the schedule, no matter if its a large service item or just an annoying small one. He has offered to go above and beyond to help out our family with service pickups or drop-offs due to extenuating personal circumstances (spouse has had a stroke and Kamel said he would come get the vehicle and return it after service if needed.) Kamel always provides exceptional service, making you feel like your business is wanted, not just needed for the bottom line. I give Kamel's name to anyone I send to Toyota of Watertown and know they will be treated right.

nto4544

Dec 31, 2012

I was in an emergency situation right before the holidays when my 2011 toyota camry wasn't driving properly one late afternoon in cambridge. My GPS on my phone said toyota watertown was the closest one nearby. I pulled into the service garage, walked inside, and was greeted kindly by Kamel. He sat me down, assured me that he would fix my cars issue. I was in a big rush so he gave me a loaner car (explaining that toyota would pay for it if my warranty covered my cars problem). He called me back several hours later saying they diagnosed the problem, and that I could pick my car up in the morning. What a relief.I had never been to toyota of watertown before but I will certainly be back to see Kamel for all my service needs from now on! He clearly knows what he's doing and loves his job. Thanks again.

lefaivre

Dec 30, 2012

Yes, I will and have recommended this dealership. Everyone I met at Toyota Watertown was extremely helpful, nice, and honest. My primary contact throughout the purchase of the Highlander was Leanna. She made buyer a new car so easy and did so without one bit of pressure but instead made it a very fun and pleasurable process. Though I entered without a definite plan to purchase, working with Leanna gave me confidence to make a big purchase and I have not had one bit of worry or regret since. Leanna has followed up nicely these past two weeks and I feel I made a great decision to go to Toyota Watertown ... and I was very lucky to have met Leanna and drive away with a perfect car for my family. Thank you and I gladly give Leanna great recommendation and marks.Danny

Frederickb

Dec 28, 2012

Alex B. is a great guy, personable, attentive, efficient and most of all does what is right for the customer. Seek him, and only him, when you go to Watertown Toyota. You will arrive knowing someone is trying to help you at every moment.

Scotfolder

Dec 27, 2012

You guys do an exceptional job helping people to choose cars. Everybody is helpful and polite at this dealership, and you will not wait for a long time till somebody notice you. Got my new Toyota , and very happy with it!!! Thank you, Alex and Tanh!!!

Jpp1983

Dec 25, 2012

Overall a great car buying experience!!! Heard so much about Toyota of Watertown that I had to check it out myself, Edwin was the salesperson who made it as easy as can be! I will definitelyr recommend anybody time Edwin and Toyota of Watertown

i12345

Dec 23, 2012

Sale service employees helped to find the best deal to rent RAV4 car. The contract was processed quickly. It was a pleasure to work with the Toyota service.

mbacan

Dec 23, 2012

I have purchased many cars, and in most cases, have been turned off by the process and the sales tactics. However, Toyota of Watertown and Elkin Pereanez have given me hope that buying a car is not always about deceptive sales tactics and pressure. On the contrary, the aforementioned attributes were non-existent. I commend this dealership for shedding a positive light on the the process of buying a used car. Also, Elkin Pereanez thank you for your honesty and genuine nature - you are the main reason I purchased the car there.

vtoumbas

Dec 22, 2012

very efficient and very friendly. Whatever they promised they delivered. Both the salesperson and the finance department were geared towards excellent customer service. Will recomend to friends

xiam2012

Dec 21, 2012

i just bought my first car in America and Edwin was a great help. John assisted me with the finance and it was smooth and fast. i couldnt be any happier. my celica drives really good and I love it. Thank you Edwin, John and Toyota of Watertown.

Jwatts1234

Dec 21, 2012

I can honestly say that it has been my best car buying experience that I've had. Edwin and Toyota of Watertown displayed what customer service really is! I have owned nothing but toyotas and I am glad that i decided to not go with a competitor. Not only the best experience, but the best price as well. I am a proud owner of a 2013 Venza. I will definitely recommend and buy again from Edwin and Toyota Of Watertown

Deemafakih

Dec 20, 2012

Jim Slamin & Javier Padilla were awesome to work with. This dealership is great to work with also. I sat down gave all my information and within 24 hours they called me with an answer of "YES,you got approved" they are quick and really straight forward. Jim did an amazing job keeping me up to date and explaining in details everything I need to know since it was my first time buying a car. Highly recommended wonderful experience

IQbetyar

Dec 20, 2012

My wife and I have recently bought our first car at Toyota of Watertown. Jon Warren was the person who helped us get it, and for his assistance we are very grateful and would recommend him highly. He was professional and friendly, especially when we raised concerns about the model we originally intended to buy. He was very helpful in recommending what we consider a much better choice of a vehicle incorporating all the features we wanted, also well within our intended budget. Jon was also very conscientious in following up with us and making sure every step of the purchase went smoothly. In the end, we are very happy with the service Jon and Toyota of Watertown provided.

Korri Leigh

Dec 20, 2012

This was my first experience buying a new car and I very much enjoying working with HIlman. He was always very friendly, accommodating, and knowledgeable about the product. I'm very happy with my Prius Plug-in and Hilman did everything he could to get the vehicle in my price range. I've put over 800 miles on the car and have only filled up my gas tank once! Thanks again to the team at Watertown Toyota and especially Hilman for making me feel like I wasn't taken advantage of. Great experience overall.

JoeC1

Dec 19, 2012

Dear Toyota,I wanted to take this oppurtunity to Thank your Sales members Jon Warren, and Shanice Green. For there exceptional service, and professionalism with assisting me in the purchase of my latest automobile from Toyota. I had been looking around for some time and wasn't sure what approach I wanted to take, when buying a new or used vehicle. The attention to detail that Jon, and Shanice showed was sincerely appreciated. They new how important it was for me to not only get a good deal on my purchase but to make sure that I was informed, and comfortable with all the features the new vehicle had to offer. I felt with this being such an important decision It was vital that I took my time and weighed my options carefully, with the Stellar service provided by Jon, and Shanice they made my experience a great one!! So I thank them for there hardwork and dedication ensuring that the needs of myself and family were exceeded. I feel it also important to Thank Rodney Dukes, and John cleary for there assistance with the process of the financial paperwork,and maintenance. John was very helpful,efficient, and kind, Thank you. Rodney has provided my family with excellent, excellent, service for years now with the upkeep of my past and present vehicles. His mechanical insight is top notch, I would recommend Toyota and it's Staff to anyone of my friends, and family alike. This has been a commendable experience Thank you all for a tremendous Job!!.Warmest Regards,Joan Cawley & Family

mabel2013

Dec 19, 2012

I am very satisfied with the service. The representatives were very friendly people and helped me with all my need. The representatives were very understanding. I would highly recommend them again.

marie r

Dec 19, 2012

GREAT experience at Toyota of Watertown .Steve and the other reps we're very helpful. They listen to and answered all my questions. I never felt pressured in any way. I intend to use Toyota of Watertown as my dealer for as long as it remains a positive experience.

lexington1050

Dec 18, 2012

In a three week period my wife and I ended buying two Toyota Camry LEs from Toyota of Watertown. Why? It was because the service, professionalism and attention of the people working at this location was first class. Our Sales person, Elkin Pereanez was very professional and helpful. He worked hard in finding us two cars that met our needs and were within our price range. Elkin worked with his manager, Mr. Fondas in getting us a good deal for the two trades in. If you are going to buy a new Toyota or a pre-owned car we highly recommend you to visit Toyota of Waretown - Pre-owned Annex and ask for Mr. Elkin Pereanez. He will help you in finding the right car for you. You will not be disappointed. He is very professional, friendly and informative.

aamirashraf

Dec 17, 2012

I had a great experience at Toyota Watertown. I worked with both Cheng and Hillmaan to lease a new Toyota Corolla LE 2013. Cheng walked me through the benefit sof buying a corolla, while Hillman was instrumental in getting me the deal I wanted. Hillman made sure I could get every discount I could get and finally brought the payment down to what I wanted. When I finally got the car, Hillman sat with me in the car, and explained how everything works. After sales is also great. I have been contacted by Cheng, and especially Hillmen, many times asking me if I am having a good experience with the car. I enjoy my car, and I enjoyed the great and friendly service of these two gentelmen. I would recommmned everyone looking to buy a toyota to go and get it from here. Talk to Hillmen. He is a great guy!

aroy83in

Dec 15, 2012

The service representative Ashok was friendly and helpful but the quality of work was not up to the mark. After performing the tire rotation of my car as part of regular 5k mile service, the rear right wheel was wobbling badly as it was not mounted properly. Ashok was attentive enough to point it out and got it corrected in 20 minutes.He was courteous and apologized for the issue. But it raises big question on quality of work. We can't expect such fatal mistakes from a reputed Toyota dealer.

VanessaV

Dec 15, 2012

I am so lucky that I stumbled upon Toyota of Watertown! They couldn't have made it any easier. After seeing good reviews, I went to their website and was able to initiate an online chat session with Evelyn and she connected me to Jon Warren. Jon is the best salesman that I have ever worked with! What a group of genuinely nice and helpful people! They could have not made the process any easier. I highly recommend Toyota of Watertown!

Denise Guzman

Dec 14, 2012

Evelyn De Jesus referred me to this dealership when she learned I was in the market for buying a new car. She had me meet with Edwin Urena and several days later I drove away in a 2012 Toyota Camry which I absolutely love. Everyone was super friendly and worked with my credit issues to get me a car that fit my needs. My experience thus far has been absolutely positive and I have recommended them to friends.

Cercone

Dec 12, 2012

I recently purchased my new 2012 Toyota Camry from Jon McGaw, my experience in dealing with Jon was extremely pleasurable. He was most helpful in answering any questions I had very professional and courteous. I would highly recommend him to my friends. Watertown Toyota is a dealership that I am very comfortable with, I will continue to come back for service. SincerelyMaria Cercone

dicksrecord

Dec 12, 2012

I have always been a Toyota Customer. My wife dives a 2004 Carolla. I had a 2005 Camary at the time.I stopped one Saturday in April to Toyota of Watertown,to look around.I had heard what a great dealership Toyota of Watertown was. I started to look around & had questions on the 2012 prius. Edwin Urena answered all of my questions.I had no idea I would buy it.He worked out a good deal for both of us, that I bought it that day.Edwin has alway been there for questions I had on the prius.I have been back 3 or 4 times since I bought my Prius. I took it back for my 5000 mile checkup. The service was great, I was in in out fast. The service was as great as I had been told.I went back 3 or 4 times to see Edwin. He sync my phone twice to the car. He also put a hub cap on the car.He also showed me how to work my car starter, when nobody there knew how to do it.He has always been available for questions.I would definitely recommend friends & neighbors to see Edwin Urena & Toyota of Watertown For a Toyota. Richard Peach 88 Bourne Street Newton, Ma 02466

KEY123197

Dec 12, 2012

I purchased my third car from your dealership. One of the reasons I keep coming back to Toyota Watertown is Kamel Khnaizir. He has been my primary contact with all of the service I have had at Watertown Toyota for over 13 years. He is the ONLY person I work with at Toyota Watertown. When it was time to purchase a new car last month I called Kamel. Felix handled everything for the new sale and I was just as pleased with his service. Thank you again.

nadjbk

Dec 12, 2012

Felix was very helpful in guiding us with our selection of our new car. He was knowledgeable and very patient while we asked numerous questions. My husband and I are very satisfied with the service we received.

taysha90

Dec 12, 2012

Went here to buy my first car from a dealership a year ago and Edwin Urena helped.He answered all the questions I had, was very friendly and professional. I definitely recommend this dealership to family and friends.

syip1818

Dec 11, 2012

Our family was extremely happy and satisfied with the new car hunting experience. The sales HILMAN was very knowledgeable and patient. He was able to address any questions/concerns that we had about the new car.

JohnHsia

Dec 11, 2012

Evelyn Dejesus gave me the internet quote for a Toyota plug=in which brought me back to Toyota from a Ford Fusion I was about to order. She gave me the information I was looking for -- no more, no less. I am a return customer to this dealership because their service and facility is topnotch. The buying experience for my first Prius (years ago) was not great, but rescued by the Sales Mgr. By contrast, this time it was great. I wanted to know if Toyota had improved the Prius handling and braking; Jon McGaw understood my concerns, and allowed me to experience the improvements in a road test. He is polite, informative, helpful, efficient, and goes the extra mile. He is not pushy,quoting from another dealer ad, he helps me to buy a car rather than selling me a car.

fariddrissi

Dec 10, 2012

I would like to say that steven is a professional sales person, very helpful and a dynamic employee.Thank you Steven for your help, and I am looking forward to do more business with you.Farid

Iamhiphop

Dec 10, 2012

I came in to purchase a 2009 camry and Mr Edwin Urena helped very much he was very attentative and very polite he made my experience better then what I expected, and because of this I will continue to bring my business to Toyota of Watertown.

sergio131821

Dec 10, 2012

I buy to cars here they are the best thank you felix rodriguez you help me alot I am so happy to do business with toyota of watertown

joe.schutt

Dec 8, 2012

I went in for service on my current Prius that I had originally leased at Toyota of Watertown and while there I received a call from the sales department about trading in early. So, I walked over to the sales department and they worked a miracle for me. I got what I wanted for a price I was willing to pay to lease a new Prius.My first reaction is that they went out of their way and bent over backwards to get me what I wanted, but I have a feeling this is just how they work regardless.Even after the sale Edwin was on top of things and maintained contact with me to make sure I had what I needed. He even hunted down my old car to get something out of it that I had left.I have referred friends to Edwin and Toyota of Watertown.

dohboygp

Dec 7, 2012

Hilman was very helpful in my recent buy. Very knowledgeable and made the entire transaction quick and smooth. I would definitely come back to him if i'm looking again in the future!

HaroldKrasnow

Dec 5, 2012

Felix was so helpful when I came to stay in Boston after Hurricane Sandy. he helped me to lease a 2013 Venza-which I love! He explained all the workings of the different features, and helped so much with the leasing paperwork-which was complicated because I came from New York. I receommend him to anyone looking for a Toyota.

tania211

Dec 5, 2012

Felix is a great car salesman, me and my husband every time I go to buy a car I always look at felix. the always friendly, trust me, I look for what prices. so I always recommend it to my friends

ruthfleischer

Dec 4, 2012

James and Edwin were wonderful. They were extremely patient, answered all my questions, were very professional, comprehensive and polite. Edwin did a great job of closing the deal. I was very appreciative of how the staff handled our service when the person we had originally been dealing with was not there. I was confident that James would be treated fairly, even though he could not close the deal. Kudos to your staff!

jaham

Dec 4, 2012

I experience the best car shopping experience in my life thanks to Edwin Urena and Watertown toyota.He was very well informed and offered great customer service. Thank you!

Jchiu113

Nov 19, 2012

James was an extremely professional salesman. I never felt any pressure to buy any car and he presented all of the facts about the different vehicles. I also think we got a great deal! Thanks! -Justin and Gretchen

Rosemary Michalski

Nov 9, 2012

Kamel has processed my visits to Toyota Watertown for at least thirteen years. He is professional and well prepared to help me as the car is evaluated. He works to get me the best price possible. I have always looked for him when the car needs service.

emags80

Nov 5, 2012

Maria Walch of Toyota Watertown made my car service experience a very pleasant one. She was always friendly and pleasant, extremely understanding and patient, and went above and beyond her call of duty when it came to helping me sort out frustrating issues with my insurance company after my accident. When my insurance company was not responding, she diligently called everyday to help move things along. She called me to keep me updated frequently and I felt that she really cared to get me back in my repaired vehicle as soon as possible. She was very clear on pricing and gave me an accurate breakdown that I could understand. Maria gets 5 stars from me and her customer service skills are superb. I love my Toyota Highlander and I plan to have it for a very long time and I will ALWAYS see Maria whenever I need to schedule a service or repair. Thank you Maria! Car dealerships need more individuals like YOU! Sincerely, Very Happy Customer

NHJoe

Nov 1, 2012

Once again, Kamel came through. I stopped by to set up a major service for my 2004 Corolla mid-afternoon on Halloween, Kamel made sure I could fit in the service and still make it home in time to give out candy. The car I got back drove & looked like new. Thanks!

Harlene Mazonson

Oct 27, 2012

The service here is #1 in my book. I trust the quality and honesty of the people who work here especially Kamel. I feel all my car needs are catered to. Thanks again, Kamel!

Chris Buttimer

Oct 23, 2012

I just had an outstanding experience buying a new car at this Toyota dealership. My salesperson, Felix Rodriguez, was incredibly helpful, knowledgeable, and down-to-earth, recognizing that I was a school teacher with a limited budget. He gave me all of my options in an honest and informed way before I made my choice, and he followed up with me on several occassions to ensure the process went smoothly. If you're looking for a good deal on a great car, I highly recommend Felix and this Toyota dealership.

fumio.tamaki.5

Oct 19, 2012

Great service. Very friendly and honest. He explained the process one by one, step by step and was very reasonable. The second time I visited to complete the deal, Jing helped reduce the lease payment and I was extremely happy and relieved. I'd recommend to anyone I know, or lives near by. Thank you.

VLesko

Oct 19, 2012

I purchased a Toyota Venza 2013 couple days ago. I'm very satisfy with the Toyota of Watertown services at the sales department. The salesman, Mr. Chang Cheng explained us everything about the car and the manufacture's complementary services offer for the new cars. It was a very smooth process of buying. The salesman and the manager help us to better negotiate in purchasing price, but also in the trade-in price of our old car. It was a very good experience, which I will try to share with my family and friend.Mr. Cheng was very helpful to us. Through his help we were able to get a car and all the paper work within 24/hours.I will definitely recommend Mr. Cheng and your dealership to others.

santanusentoyota

Oct 18, 2012

Mr Hilman was very helpful and friendly. It was a pleasure working with him. We knew what we wanted and he helped us thoroughly in the process. He answered all our questions in a professional manner. He kept in touch after our purchase to find out on our experience and pledged to help us in every way he could.

stepht2012

Oct 18, 2012

About a year ago we totaled our car and had to get another one. We shopped around, and around for the best price on a Highlander. After all we ended up at Toyota Of Watertown and decided to buy the ca frm Edwin Urena. We had a great experience with the whole process. Besides we serviced our car there with Kamel and he is the best. So another opprtunity came up and my mom wanted to trade her car in and she ended up buying a Toyota Rav 4 which she is excited about. All in all a GREAT experience and we will refer family and friends to Edwin and Toyota Of Watertown.

pgpandssp

Oct 17, 2012

We tend to hold onto cars for a long time---haven't shopped for one for 17 years. We were interested in a Prius, but also wanted to see the Camry hybrid, and compare them to other makes and models. Edwin was unbelievaly patient with four or five visits, as we thought about the Prius and tried to decide whether to get a new or used car. I really appreciated his expertise and help on test drives, his advice on availability of models and colors and ability to search for what we wanted and the total lack of sales pressure. Ultimately, we decided on a used car and were looking at the color I really wanted at another dealership and buying a different color at Toyota of Watertown. We chose the Toyota of Watertown 2010 Prius because of the experience we had during our search, and because it was a local business. Edwin had the car ready and waiting, went on a test drive with us, and stayed late to close the deal. Then everything worked smoothly the next day when we picked up the car (paperwork and inspection handled for us), and we're very happy with it. Maybe we'll trade in sooner next time, given the good experience we had (despite the fact that I know this car will last a long time!). We would definitely buy a car again from Toyota of Watertown.

s114katie

Oct 17, 2012

Mr. James Hawkins was incredibly helpful and made the experience worthwhile. I would very highly recommend that other individuals and families work with him! Many, many thanks James!!!

ndphillips

Oct 16, 2012

Having decided on the Prius V and having driven it at several other dealers in the area, I was looking for a place that would be convenient, that I could trust and that could offer good service. I was favorably impressed by my salesman, Jon, and others who worked with me at Toyota of Watertown.However, since the model and color of the car was not in stock it did take a few days to get the car. I understand that the popularity of the Prius makes it hard to quickly get the model you want. Even though, you managed to get my car in 4 days. Also, it is hard to accurately estimate the time it may arrive. This had me a little concerned as I was planning a trip the day I received the car.I do like my Prius V. It was comfortable driving and it was a pleasure learning about all the features as I drove to Albany. It made the trip go by quickly. The big bonus was that I did not have to fill the tank until I got back, and then there were still miles to spare.

Wemetindunham

Oct 16, 2012

We walked in looking to test drive a new Toyota 4Runner. Hilman was more than welcoming and friendly. He talked with us at length about our family needs and what we wanted in a car. When he heard what specifically we were looking for he was able to locate the perfect car for us. The entire process was easy, fun, and we are more than happy than the purchase we made.

cajones

Oct 16, 2012

There was a bit of a bump when the car I was inquiring about was not there when I came, but James Hawkins quickly recovered by locating two alternative pre-owned Prius cars. From that point on it was a seamless experience -- thank you toyota of Watertown!

axelgz

Oct 15, 2012

I took some time to make my decision to buy my FR-S and all the time Edwin was very helpful and patient on the process. He answer every question that I had. I would recommend Edwin and Toyota of Watertown.

cdevans99

Oct 15, 2012

Jeannie and I had decided to spend our Saturday morning shopping Toyota of Watertown. I had been to Betera Chevrolet in Palmer, MA and had decided against a beautiful Dodge Dakota 4x4. I had been using the USAA Car Buying Service. I had seen the Tacoma 4 door online. Hilman worked with us, and was sensitive to Jeannie's disability. She walks slow. He waited. Jeannie expressed her opinion, Hilman answered her concern. By the time we got inside I was amazed. I figured if it kept going this way, I was buying a car today. We met Paul Swerling, who mentioned that we have the same birthdate seven years apart. No I'm not giving the year. But I have been scrolling down quite a ways to find it these days.. My trade was treated with respect. We worked carefully with numbers. I was happy with the numbers. So was Jeannie, the finance "no" person. i was so shocked.I really don't remember anything else after that until I was in Jim Taddeo's office. This part was fantastico! Why? The numbers, the insurance, the warranty, the registration -- everything had been taken care of. I was actually buying the car. Jim offered me a few ways to handle the financing. We looked at different screens with different break downs which was important. Jim made piles of all the paperwork, keeping things in order.It seemed crazy, but there was a sanity in looking through all of the documents, contemplating the payouts.I did come back for an antennae, and a tiny dent that will be reversed in a few days. However, it was a trip that was planned, since I needed my registration papers. Toyota of Watertown handled those papers for me, and today I came back to get an inspection sticker.Thanks so much to Toyota of Watertown for being patient and thorough. Jeannie was impressed. Me too, and relieved as well since I'm finished with buying a car.

eldominicano

Oct 15, 2012

I have been to many dealerships in my time and Toyota of Watertown by far has the best customer service of them all. I came all the way from New Hampshire to purchase my 2008 Toyota Camry. I was attended by Edwin Urena whose professionalism and charisma made my experience a pleasant one and I will make sure that I refer my friends and family to go see Edwin from Toyota of Watertown.

Jack Turner

Oct 15, 2012

I'm sorry not to have found Hillman's name in the list of employee's at Toyota of Watertown. Hillman was very helpful with my recent purchase of a 2012 Prius Plug-in. He helped me with hthe purchase decision and was then able to get me the color I wanted even though Watertown did not have it. He has been attentive in fololwing up with me to see if I had any questions and, in one case, was able to solve a puzzle when I called him by phone. When I stopped by to pick up my new registration and to get an inspection sticker, he took the time to show me how to program the preset radio stations. Overall, a very good experience.I am enjoying the car - especiall after a drive to Maine and back this weekend.John H. Turner (Jack)

jenapan

Oct 15, 2012

I was very pleased with my sales agent, Felix Rodriguez. I hate buying things and especially hate pushy salespeoplebut Felix was very helpful and low key. I would gladly buy another car from Felix and plan to once my wife's car needs to be replaced

pavmilena

Oct 15, 2012

Hillman is a great salesman. He is very knowledgeable, respectful and friendly. I bought 2 vehicle with Hillman during past two months and both times I was very happy with the experience that I had with Hill. I will defenetely recommend Hillman and Toyota of Watertown to my friens.

shopluxetc

Oct 15, 2012

Edwin was great! He worked his magic to get us a good price for the car.Very help and knowledgeable in the Toyota cars. Thank you very much.

teacher1010

Oct 15, 2012

Everything went great up to the end, when I had to see a manager. Forgeet his name, He was trying to sell me extra things.

Denise lin

Oct 14, 2012

Cheng is a very warm-hearted dealer. I really appreciate his work. The new Corolla is exactly what I want for my school. The price is quite reasonable and the mat he offered is very practical which could keep my car clean and tidy. As this Corolla is my first car and at first I heard some voice in using the break and made a phone call to him. Cheng answered my worry patiently and nicely. The color grey he recommended is also very beautiful. I would definitely introduce my friend to Toyota of Watertown to my friends if any of them have intention to buy a car.

June and Jeff

Oct 14, 2012

Hilman was a pleasure to work with. We felt absolutely no pressure to buy, buy, buy. He answered every question we had and if he didn't know the answer, he would say so and get the answer from some one more knowledgable. (Although he has been a salesman for many years, he has been at Toyota of Watertown for only 3 months). Hlman also told us about 2 other aspects of dealing with the insurance company and the unexpired warranty on our car that was totaled. His information saved us another $500. He was a friend of ours, not a salesman. After we decided to buy our new Prius, we started asking about leasing another new Prius! Before we decided to trade in our other car, I checked edmunds.com for trade-in value and they gave us by far the best deal around. So we purchased 2 cars from him on virtually the same day! When we worked with the finance and lease people for all the contract paperwork, they were equally friendly. They even asked us to answer some questions about their service so they could improve the service they give future customers. There was nothing they could improve! Their waiting room for service and repair, which Hilman gave us a tour of, was big and comfortable with free amenities and even had a separate play area for kids! To sum up our experience with Hilman and Toyota of Watertown, it was a pleasure.

krusso2010

Oct 14, 2012

The people here were terrific to deal with. The sales consulstant (James) was informative and patient. he listened to my questions and needs and returned my calls promptly.

Candy15

Oct 13, 2012

I gave the excellent rating I did because after travelingTo different Toyota dealerships I found Steve skolnickTo be the most knowledgeable sales person. My car was delivered as promised no problems.I would reccomend Steve Skolnick to all my friendsAnd family.

GPburns617

Oct 13, 2012

Great Customer service. Edwin got me exactly what I wanted. I hav always owned a toyota and will never go any other way. To me it is all about Safety. Looking at consumer reports Toyota Camry was rated one of the safest vehicles anybody can own. That and Edwin made my decision a whole lot easier. I would reccommend Edwin and Toyota Of Watertown to anybody.

jvachon

Oct 13, 2012

Toyota of Watertown gave me the deal I wanted on my new Venza. I had been shopping around but wanted to support this local business in my community, as well as have the convenience of being close for service. My salesperson, Leanna, was friendly and knew all about the car. The paperwork was explained clearly and everything went smoothly, as promised. I am really enjoying my first Toyota. I would recommend Toyota of Watertown and Leanna to my friends.

mainguyen134

Oct 13, 2012

That was a pleasure to work with Hilman. He was very helpful and dedicated . He made the whole transaction feel comfortable and all understandable. It was my first time buying a car and I am so glad that my experience was with Hilman and Toyota of Watertown!

RitaT

Oct 12, 2012

The salesperson who helped my mom and I purchase a car was immensely helpful and courteous. He went above and beyond my expectations by making sure my 80-yr old mother was comfortable and knowledgeable about her new car. It is customer service that won us over for purchasing a car at this dealership. Thank you.

tyagi

Oct 12, 2012

Hilman has been taking care of me very nicely, and I am 100% satisfied with his painstaking effort. After I purchased a car, he helped me sometimes. For example, when I had a trouble at the airport parking lot, he showed me how to deal with that trouble even though he was home at that time.

VirginiaW

Oct 12, 2012

I went to Toyota of Watertown to lease a new 2012 Toyota Camry. Felix Rodriguez was so helpful. He helped with all the paperwork. He picked me up when the car was ready, it was all set with inspection sticker and everything. He also got me an appointment for my first service. I recommend him to all my friends.

wnichols

Oct 12, 2012

The Watertown Toyota sales staff were helpful without being pushy. The staff rapidly provided information when asked. They were also very accommodating in that they quickly made themselves available when asked.

xanakon

Oct 12, 2012

Great experience and very knowledgeable dealership! Alex was friendly and very helpful, trying to answer all my questions, and get the best deal possible. I would definitely recommend this dealership to anyone who is looking to buy Toyota.

Barons

Oct 12, 2012

We really appreciated Jon McGaw and the way he took care of us: he was very helpful, understood our needs very well and gave us great advices. We had a great experience at Toyota of Watertown!

100% Chapin

Oct 11, 2012

After lenghtly shopping around for a brand new car I decided to buy a Toyota Corolla S. It all came down to reliability, safety and low cost of maintenance. I went into toyota of watertown and Edwin Urena helped me in the process. Explained to me why Toyota was the best choice for me. I love my new car and already recommended some people to Edwin. " Thanks for the Gift Edwin" Toyota Of Watertown and Edwin ROCK!!

cmccarthy0312

Oct 11, 2012

Edwin was friendly,knowledgeable,and very willing to work with me to lease the Camry SE with the options I wanted. I would definitely recommend Edwin to friends.

elwatchy

Oct 11, 2012

edwin urena very good sales person i will always buy my car their i seen a lot of cars and am happy with my tundra thank again

jme05

Oct 11, 2012

I had a great experience from start to finish!!!!!!! I would recommend finding a guy named Jon warren when you do go to purchase a car. He made my experience that much better!!!

jonnyboy25

Oct 11, 2012

I recently purchased a Toyota Venza from Toyota of Watertown and was amazed and impressed with their customer service and even more inpressed by my salesperson Fernando. He listened to what I had to say made sure that all my questions were answered and did not rush me through the process at all!!!! I recommend Toyota of Watertown to my friends and anyone in ear shot. I love my car by the way.

pkelly711

Oct 11, 2012

Fernando was amazing to work with when purchasing my new Toyota -- He was very friendly - easy to talk to - heard what I was saying and hearing what I wantedA true professional - a credit to the dealership

emo1127

Oct 10, 2012