Tustin Cadillac reviews

Dorene

Feb 9, 2016

Outstanding Service! Jeff is always responsive in taking care of my car needs and ensuring all issues are addressed in a timely manner. It is a pleasure to dealing with Tustin Cadillac and their service team.

John

Feb 9, 2016

Tustin Dealship was very professional and did a great job.The Service Advisor Mr.Brideweser was very good at servicing my CTS Cadillac.. and the staff...The owner Mr.Garry White run a great dealship... Thanks John ACOSTA

Patricia

Feb 9, 2016

The service dept is great! very helpful - great group of people.They always arrange a loaner car if needed and my car is washed and clean when they return it.

Theodore

Feb 9, 2016

Ron, Marty, and the rest of the crew were very attentive and committed to solving my problem. Great job guys. If I owned a Cadillac store I would steel these guys in a second. Oh, and the front desk lady. She is super pleasant.

Chul

Feb 8, 2016

Great Suttle service. Very friendly and kind. I would recommend this dealer to anyone I know. Great people work great service thanks

Hector

Feb 8, 2016

It is always a great experience, accommodated to some of my needs to make my waiting period pleasant or provided with a loaner if the repair will take longer than anticipated great customer service.

Horen

Feb 8, 2016

Pleasant as always. It all worked fine and on time. It was a service visit without to verify the electronic system.

Jolene

Feb 8, 2016

They have a nice lounge to wait in, with good accommodations. My car was finished prior to time estimated. Great staff.

Phillip

Feb 8, 2016

Always professional and polite. I consider Tustin Cadillac to be my friends. Tell all my friends to visit Tustin Cadillac.

Mindy

Jan 4, 2016

Ron Brideweser is wonderful to work with. Truly goes our of his way to be helpful. I really appreciated him fitting my car in!

Shirley

Jan 3, 2016

I scheduled my appointment online, which was super easy. I had a loaner car waiting for me and the gentleman that assisted me was awesome! Very helpful and friendly. My car was returned well serviced and very clean (which I appreciated because it was a mess when I took it in).

Bonnie

Dec 31, 2015

Jeff is great to work with and he delivers great customer service. It would be even better if services were available on weekends.

David

Dec 29, 2015

I had 3 recalls that needed to be addressed and all 3 were fixed and even got my car washed in less than 2 hours. Jeff McCamey is a great service rep.

Wesley

Dec 29, 2015

Fast and complete. Someone continues to adjust memory seat setting after service. I've spoken to service writer before about this and was assured employees have been instructed not to do it. Might be new employee who hasn't heard the pitch yet.

Zafar

Dec 29, 2015

Excellent job, very professional, courteous and polite. I have gone their a few times during the last year since I have owned my Cadillac. I will recommend them to all friends and family.

Michael

Dec 28, 2015

All in all it was a good experience, the service people are always nice, the clerk is very helpful. The lobby is very comfortable, the espresso is good.

Norma

Dec 24, 2015

It was everything I had expected. I am very happy. There is nothing more for me to add. Just like 3 years ago.

Barbara

Dec 20, 2015

Paul Thomas was our Sales Rep - the second we have purchased with Paul, it was a pleasure to deal with him again. He spent over an hour explaining the car to us after we decided to lease. He is a real asset to Tustin Cadillac!

Phillip

Dec 18, 2015

Service advisor, Ron is always cheerful and most helpful in taking care of my needs and gets me in and out as soon as he can. Very satisfied with your service.

Charles

Dec 17, 2015

Paul was prepared and very helpful. He made the process very fast and got me the deal I wanted. Look forward to doing it again in 3 years.

David

Dec 17, 2015

The very best ever. Bradley Oland was so very attentive to me, and my girlfriends needs, wants and concerns. Brad made sure we were relaxed, and comfortable every step of the way. Every one of your consultants were nice and friendly. My time spent with Renee Vallejo was probably the best experience I have ever had or could have spending $42,000.00. She was very knowledgeable, and explained everything to me perfectly. She is a sweet and delightful person. I was more than totally and completely satisfied with the dealership and everyone involved. You all were more than I ever expected. With the level of care and concern, one can only say you are 'my dealer'. I would recommend you to any and all. Thanks to all at Tustin Cadillac. Dave

Jannette

Dec 17, 2015

I could tell Jeff was not feeling well when I got there with some sort of cold, but he didn't let that get in the way of providing superb service. Originally, he called me to tell me that my car wouldn't be ready until the next day, but towards the end of the day, he called me again to let me know that my car was ready the same day, so I didn't need to rent a car. I hope he's feeling better!

Jordan

Dec 17, 2015

Paul was great. This was the third Cadillac I have bought from him. He always make the deal easy. Thanks again!

Rose

Dec 16, 2015

Jeff in Service is ALWAYS professional and the whole staff is always accommodating. I have had two vehicles serviced there for over 5 years and they have always treated me well! Very very nice people!!!! Quality service!!!

Michael

Dec 15, 2015

Excellent in all aspects of the buying process. Fair, Transparent, honest. Hard to find this when buying a car Today

Leslie

Dec 11, 2015

Love my Service Manager, Jeff McCamy... for 4 years he has made my service visits a breeze and always takes care of my needs. He is the reason my next Cadillac will be bought at Tustin Cadillac.

Veronica

Dec 8, 2015

Everything was great except the wash. I had already washed my car the day before and the car was clean. The "wash" I received left streaks on my mirrors and drip marks all over my car. Poor effort.

Lenerd

Dec 2, 2015

Everyone is very helpful and one of my main reasons for buying Escalades is my service man, Ron. As long as he's there so am I...

Linh

Nov 26, 2015

The service was great I just wish there was a place to sit when we're waiting for someone to come help

Fred

Nov 25, 2015

Service writer, Kirk, was pleasant and helpful, and communicated precisely and quickly. Issue with car was diagnosed and repaired on time.

Joan

Nov 25, 2015

Glad to see Ron Brideweser again who is always so knowledgeable and does whatever he can to make sure a customer is in-and-out as quickly as possible.

Martin

Nov 18, 2015

Ernie (Service Manager) and Ron (Service Advisor) as well as the rest of the team and the service staff make sure that my service experience at Tustin Cadillac is outstanding. Everyone is willing to answer my questions and are dedicated to resolving any warranty items or regular service needs. I Highly recommend Ernie and his team to all Cadillac owners. I am a long time customer over 10 years and will remain so.Best Regards,Martin

Joseph

Nov 16, 2015

Ron Sullivan was Great, He answered all My Questions. Ron Brideweser was also very helpful and I would like Him to be My Service Adisor.

Nicholas

Nov 16, 2015

Everything was done properly and in a timely fashion. The experience was good. The service advisor was very friendly and thorough.

William

Nov 8, 2015

Always a pleasure the staff has always taken care of my cars needs in the manor I would expect.the souroundings are very pleasant for waiting.i will always recommend tustin Cadillac to any Cadillac owner for sales & service.sincerely,wm.a.killin.

Lance

Nov 5, 2015

Ron is always a pleasure to work with and takes the time to get to know us. Everyone in setvice is great but he is one of the reasons we keep coming back to Tustin Cadillac.

James

Nov 4, 2015

Brad Oland provided exactly the automobile we were looking for and demonstrated many of it's excellent capabilities as well as shepherding us through the purchase process.Brent Brown was superb setting up the many option/settings for us and tutoring us through the process.Paul Thomas facilitated the financial & admin processes so everything went quite smoothly & rapidly.Our KUDOS and THANKS to the whole staff.

Charles

Nov 3, 2015

Paul Thomas was a very good representative of your company. He listened to my questions and had the right answers. Very friendly and not pushy.

David

Nov 3, 2015

Replaced backup camera and radio console, looks perfect.Car was returned clean, staff was pleasant and efficient. Recommend this dealership for both repairs and new car purchases.

Jane

Nov 3, 2015

It was so fast and my car was washed and beautiful. Service gets better and faster each time. Even though I have to drive a distance it's well worth it when I get there.

Judy

Nov 3, 2015

Amazing dealership, amazing service department, I always go back and get 100% service m! Ron in the service department goes above and beyond the call of duty exceeds my expectations every time I visit the dealership .

Horen

Nov 2, 2015

I bought a Cadillac CTS. It was handled excellently. The car was ordered 2 months ago. It was delivered immediate after availability.

Stephen

Nov 2, 2015

battery and electrical check, was locked out, had to call road service, no parts replaced, hope it does not happen again

Adel

Oct 31, 2015

Professional and friendly service team. Jeff Mccamey, the service rep I usually deal with, is knowledgeable and extremely helpful and will go out of his way to assist customers.

Anthony

Oct 31, 2015

Jeff always goes out of his way to make sure I'm happy with my car and of course the service. Both are great

Jack

Oct 31, 2015

The sales process with Paul Thomas and Jorge Orozco was excellent. They tried to save as much time/hassle as possible. They both seemed to value my time and I appreciate that.

Wesley

Oct 31, 2015

Strong customer service support as usual. I drive 27 miles, which takes 1 1/2 hours during heavy traffic conditions, just to make sure I get the best maintenance and replacement service. The service staff is outstanding. Jeff and Ron always have my best interest in mind when making recommendations and suggestions. Their approach exceeds what other agencies offer.

Donna

Oct 24, 2015

Everyone was very friendly, accommodating and helpful. They made the process of buying a car easy. I will return the next time I want to buy a Cadillac.

Courtney

Oct 14, 2015

The staff is always friendly and helpful; they gave me a loaner so I didn't have to wait while the repairs were done.

Joseph

Oct 13, 2015

Paul Thomas was awesome! I wish there was a better word to tell how great he was with me, I will continue to do business with Tustin Cadillac for a long time to come(: thanks Paul!Joe Locricchio

Christen

Oct 8, 2015

Jeff is an asset to the Tustin Family Organization. He makes scheduling service easy and pleasurable as we all have busy schedules. I was in and out in the timeframe I was given

Jack

Oct 5, 2015

Engine miss still not corrected. Power seat not working properly. Otherwise, personnel tries hard to please. Long distance to drive for me, but Renick Cadillac is impossible.

Walker

Oct 3, 2015

We had our car serviced and Jeff was friendly and super helpful. The service department here is awesome and that's one reason we went with Cadillac.

James

Sep 30, 2015

Efficient and curtious. personable. Job well done and cost was also very resonable, Very satisfied with the service at Tustin Cadillac.

Wesley

Sep 26, 2015

Extremely friendly employees who go out of their way to help and please you. Good tire price matching program without any hassle.

Jose

Sep 25, 2015

It was good strait foward no games sales person was very helpful and curtious the teck rep explained every thing about the car

Robert

Sep 19, 2015

Courteous as always. No problem with a loaner even though it took some time to get a needed part. Kept informed of the progress of the repair.

Marc

Sep 18, 2015

SERVICE MANAGER IS GREAT. !Need a better system for arranging a loaner. A week is too long to wait. Service writer(Kirk) should have offered when I brought car in that courtesy shuttle was available to pick me up(I live at culver and Meadowood in IRVINE). When I called, and asked about it, he said : "the guy left about 5 min ago to pick a lady up in Irvine." He SHOULD have said, "Let me see if I can get him to pick you up on his way back or let me see how long it will be before he comes back and then I can send him out" again."

Norman

Sep 16, 2015

Paul did his best to find us the car that we wanted and to make the deal work. Brent did a great job explaining all the technical things. Jorge was pleasant to work with. Most of all we didn't feel pressured.

Peter

Sep 11, 2015

In and out in no time, friendly people and easy process. I would most likely get another vehicle from this dealership. Ron was an outstanding sales person.

David

Sep 9, 2015

Always receive excellent service whenever I bring my CTS in for work. Service personnel always provide excellent customer service.Great dealership.

Leonard

Sep 6, 2015

The staff has always helped me and very courteous and professionals. I really like this dealership! I would like to comend the staff for superior customer service

Lisa

Sep 1, 2015

Jeff in service is great!! He was very friendly and helpful! I will definitely return to this location for future service.

John

Aug 31, 2015

The service was excellent.. Kirk the service manager was very professional.The staff at Tustin Cadillac are Great.... Thanks John Acosta...

David

Aug 30, 2015

All aspects of the visit went well. In and out in less time than forecast It was an easy process.

Barbara

Aug 29, 2015

I went for an oil change, but needed some additional mileage service, so it took a little longer. that was fine. all went well.

Jennifer

Aug 26, 2015

Was in and out in 30 minutes. I appreciate being able to come in without an appointment when it is something minor like a cabin filter.

John

Aug 26, 2015

Have been a customer for at least 15 years. Everyone is always courteous and knowledgeable, including service advisers Ron and Jeff, cashier Patti, and our Kentuckian courtesy driver Mike. Your sales folks are always willing to give me the latest on upcoming Cadillac models.John

Steven

Aug 26, 2015

The servicing of my vehicle met my expectations. The service was on schedule and met the quoted amount. There were no surprises, which is important.

Lily

Aug 23, 2015

I moved to Irvine 13 years ago. and I have my car services at your dealership. I bought another car last year at your dealership.I like all the people who worked there. They are friendly, and helpful. I enjoyed visit your dealership. Thanks.

Dorene

Aug 17, 2015

Been taking my car for service at this dealership for the past 3 years and have always been more than satisfied with the service. As always reliable, friendly and accommodating. Thank you!

Roberta

Aug 15, 2015

Was rather dreading shopping for new car and pleasantly surprised to having a leisurely, non-pressure, highly informed salesman like, Ray McInnis! Everyone there very cordial and Brent Brown very patient in explaining the "electronic system". I'll probably be paying him another visit. No complaints!

Bruce

Aug 14, 2015

Paul Thomas is an outstanding individual....Great service and follow-up...Head and shoulders above the other local internet managers...I would not hesitate to buy from him again.

Dana

Aug 14, 2015

Great service. Very responsive. Called with issue on a last minute basis. The Service Representative was able fit us in the same morning and handled the problem while we waited. Then even performed the standard maintenance services to save us a second trip.

Sumin

Aug 14, 2015

Very good dealer experience. Very good customer care during the purchase experience. Paul T kept us in the loop during the entire process and got us in and out.

Arnulfo

Aug 12, 2015

Great service provided by the people here. Always courteous and get taken care of in a timely manner. Loved the loan car that was provided.

Philip

Aug 5, 2015

Always great. Customer service is wonderful. I have taken my car there since I purchased it and each and every time the service has been outstanding. Why go anywhere else.

April

Jul 30, 2015

Great experience. Everyone is always very helpful. They always fit me in for my service appointments with very little notice.

George

Jul 28, 2015

The warranty work was performed as required, staff is professional and pleasant to deal with, facility is clean and modern.

John

Jul 28, 2015

wonderful service, wonderful staff, i've purchased my last two cars from you, and will likely purchase my next one there too

Robert

Jul 21, 2015

Light on dash. Met by Service Professional Jeff McCamey Polite, professional started process to discover reason for light. Returned car and light was out. Told it was probably the gas cap leaking. Stated they had done series of tests and that was all they could find. On the way home, the light came on again. I returned the next day and they again took the car for further testing. They replaced parts in the EIR system and now all appears well. Great service, explained the problems associated with diagnosing the problem. Very satisfied, great service.

Stephen

Jul 18, 2015

Ron Sullivan very receptive and answered ALL questions. 2nd Cadillac purchased at dealership. very pleased, will recommend to others, thanks to entire staff

Adel

Jul 10, 2015

Professional friendly service staff. Good quality service. Discount coupons make the service charges very reasonable. Jeff in the service dept. is extremely helpful.

Theodore

Jul 9, 2015

Other then waiting 7 mos for my car, everything was good. After my car was PDI'd I picked it up and the stabilatrack was not working. Shouldn't that have been found during the PDI?

Deborah

Jul 4, 2015

I appreciated Ron's professionalism, knowledge base, enthusiasm for the product, and level of communication. He sold me on the car by describing what sets it apart from other cars. I would highly recommend both Ron and Tuatin Cadillac to anyone interested!

Kay

Jul 1, 2015

My car was taken care quickly and I was given a loaner car.My service representative was very courteous and helpful.

Wayne

Jun 19, 2015

Once again, Ron Brideweiser took care of everything. Had me in and out and on my way. He is the best.

Terri

Jun 16, 2015

The only reason that I did not report the top scores was because of the time it took to repair my car - 7 days. It was disheartening to have my brand new car in the shop with issues at under 8k miles. I love my 2015 Escalade and I just hope that this was a fluke.

Xochitl

Jun 11, 2015

Ray from Tustin Cadillac has been one of the most professional sales rep we have ever doubt with. He made us feel welcomed and answered all our questions. I will most will recommend family and friends to buy their cars from Tustin Cadillac and ask for Ray.. Thanks again great service

Yvonne

Jun 11, 2015

sales agent knowledgeable about car model and its features. willing to educate customer during research process. No pressure. Salesman very helpful, friendly. Finance department also very helpful and friendly. IT guys great!

William

Jun 4, 2015

The Tustin Cadillac dealership is professional and welcoming; Ray McInnis, with whom we dealt, was very knowledgeable and personable. He was diligent in locating the specific vehicle we desired and kept us apprised of the progress all along the way. We haven't taken actual possession of the vehicle yet, due to our request for some special additions, but expect the transaction to continue smoothly to its conclusion.

Jennifer

Jun 2, 2015

Check engine light came on and although I did not have an appointment, they got me in and in less than two hours the problem was corrected and I was back on the road. Very efficient.

Robert

Jun 1, 2015

I was a walk in who was waited on by Service Advisor Jeff. Polite, answered my request to fix radio and seat problems and recommended the transmission be serviced (50,000 miles).

Jeffrey

May 28, 2015

I always deal with Ron in Service. He is friendly, attentive, gets me in and out and remembers me and our last discussion. Nice guy and great ambassador for the dealership. I have had no issues in the almost 5 years I have had my car.

Dennis

May 23, 2015

Fast as they could go but thorough. Also checked the Las Vegas records since the car is maintained in two locations

John

May 7, 2015

We had an appt for 9:30 A with Ron but had to come in earlier due to changes in other appts. Ron said no problem and handled everything just great, called us to give us an est. on work, gave the OK, and we picked up the car early afternoon. Ron has great customer skills, very professional and personable.

Daniel

May 1, 2015

Like seeing a friend - Jeff my service guy. Important my truck is taken care and Tustin takes care of it.

Margarete

Apr 25, 2015

Paul the internet manager was awesome! He worked with us and showed us every option on the car and how it works!

yokenr

Apr 12, 2015

STUCK WITH A LEMON 2013 ATS 2.0 Turbo. Very similar experience to Brian L on the same make a model car. Multiple trips to the dealer with the same issue not being solved. Both of the Service managers treated me like a crazy person and telling me that it' not a big deal that my exhaust manifold bolts keep loosing and turbo was replaced at 15k miles. Upon picking my car up a couple of times it was much dirtier then when I picked it up. Including food left over from service person. Only person I am ok with is Ron the service writer who was pleasant and wish he could do more to address my concern but his hands were tied from his boss. Dealer service is terrible and car is junk can't wait to have this xxx gone from my life

J. D.

Mar 30, 2015

My last vehicle purchase was at Tustin Cadilac, the primary decision was based of the outstanding service and the personel.

Carole

Mar 29, 2015

I went into Tustin Cadillac on Friday = no appointment = they took care of my car - gave me a ride home and called me in a couple of hours that my car was good to go. Thank you Tustin Cadillac.

Greg

Mar 26, 2015

Jeff our service advisor fantastic as always!!Always makes our service experience a pleasure and convenient for our busy schedules.Thank you for treating us like family!!

Leslie

Mar 26, 2015

Jeff my service manager is amazing! he is always on top of it and helps me through all my service needs!

Steven

Mar 24, 2015

Paul and Mike are the best! This is my fourth transaction w them and Tustin Cadillac. - I won't go anywhere else - and also Jeff in service is too notch!

Edith

Mar 23, 2015

Took car in for 3 recalls and normal maintenance and was met by Ron who took care of everything. Gave me a car and picked my car back up in afternoon. Always a friendly place and everyone there is wonderful. Would not take it anywhere else.

Robert

Mar 22, 2015

The service people were courteous as always. Our car requires a part which has been ordered but does not hinder the driving until its arrival. They caught that he tires needed rotating and took care of them.

Martin

Mar 14, 2015

Hello to all that read this,Ron Brideweser is the most sincere and helpful service adviser I know at Tustin Cadillac. He is responsive to all questions I have in person or to quickly return my calls. The service manager, Ernie Devlugt, is always willing to discuss a particular service issue with me and strives to resolve it quickly (and usually can) or to go above and beyond to offer all resources at his disposal for more complex service needs. Tustin Cadillac service is exemplary. My visits to Tustin Cadillac service span the last 11 years and I will continue to return because of the exceptional assistance of Ron, Ernie and the rest of the team. The cars I owned over the last 11 years of service include a 2004 CTS and my latest vehicle 2014 CTS V-Sport, an absolutely world class automobile. Please share my praiseworthy comments with Ron and Ernie for all they have done and I am sure will continue to do for me.Best Regards,Martin

John

Mar 13, 2015

Ron Brideweser is the reason we continue and will continue to come to the dealership. He's the best advisor anyone could ask for. He's thorough, courteous and we always feel that he has our best interests in mind. He is personable and always takes could care of his customers. In short, he's the best!

Kay

Mar 12, 2015

The service man and the man who drives you back home and comes and picks you up are very polite.

Sherry

Mar 11, 2015

I was well taken care of....very speedy!What would help me is if there was a tech working during lunch from 12-1. I would like to come and drop off my car, run to lunch and come back to a completed repair.

Lisa

Mar 10, 2015

Ray was awesome! He was very helpful and knowledgeable about the car I purchased. I would definitely recommend him/Tustin Cadillac to friends and family.

Walter

Mar 7, 2015

Personnel are courteous, friendly, knowledgeable, andthey do good work. The entire facility is nice.My only complaint would be: It is expensive.

Marcus

Mar 3, 2015

The service was handled professionally and in a timely manner. Tge problem was trying to make an appointment by telephone. I called service but only got a voice mail message. I left my name, etc. but no one called back. I had to call service 4 times over 2 days to finally get a human to make a service appointment. I was almost ready to call another dealer.

Dahana

Mar 2, 2015

They were fast efficient and very friendly. Tustin Cadillac is the place to take your car (in my case truck) to be serviced. I will recommend tustin cadallic

Daniel

Mar 2, 2015

Jeff always goes above and beyond - this time was no exception. He puts customer service first and I appreciate that.

David

Mar 2, 2015

I came in for an oil change. The oil was changed, tires rotated, a service bulletin checked, and the car washed in about an hour. I sat in the lounge and worked on my laptop. Couldn't have been easier.

Robert

Mar 2, 2015

I have always been welcomed with smiling faces and a warm greeting. Although at times the service area is overwhelmed with customers all service reps do their jobs efficiently.

Eileen

Feb 27, 2015

I recently purchased a used Cadillac Escalade from Tustin Cadillac. I had a issue with the rear view mirror on the passenger side. Ron Brideweser scheduled my service so that I could have a loaner car and resolved that problem quickly. I am enjoying my 'newer' Escalade and I will always bring it to Tustin Cadillac for service.

Pat

Feb 27, 2015

Ron was very helpful. He told me in advance how long the service would take. His estimate was right on.Thank You

Samuel

Feb 27, 2015

Great service overall. My service technician was excellent. I think one thing that could be improved is the telephone service. Whenever I called the dealership's general line, I got the general voicemail, and I couldn't easily get in touch with a live person. That should be improved.

Leslie

Feb 22, 2015

Friendly staff, clean premise, prompt service and generous accommodations in the lounge while you wait. Jeff in the service department is awesome and always looks out for the customer's best interest. Love Tustin Cadillac. I love it so much that after moving to San Clemete, I still drive to Tustin Cadillac just because I don't want to take my car anywhere else!

William

Feb 21, 2015

Ron our service advisor always provides excellent service. He keeps us updated and makes sure we are 100% satisfied. Ron thank you for a Spirit of Excellence and great attitude.

Wayne

Feb 20, 2015

Ron Brideweser went out his way to be helpful and make sure my car was taken care of as well as accommodating my transportation needs while my car was being fixed

Greg

Feb 15, 2015

Great Service, Jeff got us in on a last minute service request on a busy Friday. The car was ready and clean when we picked it up. Thanks Jeff!

David

Feb 13, 2015

The mark of a excellent dealership is how you are treated when you have a problem with the Car. Tustin have gone out of their way to treat me very well

Robert

Feb 13, 2015

Still having an issue with the transmission. Although it was re-set by the computer during my last visit, the car continues to buck when slowing down, when automatic transmission is trying to down shift.

John

Feb 6, 2015

Tustin Cadillac does such an amazing job, I actually look forward to coming in for service. Thanks again for the awesome loaner car, the fast and efficient service done right the first time, the coffee and the friendly and comfortable atmosphere.

Sean

Feb 5, 2015

Ron made sure I was taken care of and all my needs were met, I WILL return to him for my next vehicle!

Harold

Feb 2, 2015

We felt very comfortable with Paul Thomas and Mike Paino.They gave us a great deal and sincere attention.They are total Pros!!

James

Jan 29, 2015

I am a repeat customer and have been very pleased with my experience with Tustin Cadillac from both sales and service departments. Keep up the good work!

Richard

Jan 29, 2015

Our last 2 cars were BMW, but after buying the Cadillac, what a difference. BMW was check in, get a loaner, bring back the loaner, would you like a water while you wait, here's your car, bye. Cadillac is check in your car, how's your day going so far, would like a coffee, here's your loaner, bring back your loaner, how was your day, this is what we did (thorough walkthrough), if you have any question/concerns please call me.It's more of how Cadillac treats you as a person, not just a customer. BMW, now serving #.

Albert

Jan 27, 2015

i got great service from your service rep. ron brideweser. he was most helpful in showing me how to work some of the rules for the dashboard buttons.he was very courteous. well done.

Allen

Jan 27, 2015

Very professional. Items that needed my attention were covered by Ron and the mechanic to make sure I was aware of them. Very satisfied with the entire experience.

Eileen

Jan 24, 2015

My service advisor, Ron, always makes sure that my Escalade is well taken care of and is running at it's best. I really appreciate having a loaner Cadillac when I have to leave my Escalade in for a long service. Also I like that my car is always returned to me clean and freshly washed.

Gayle

Jan 23, 2015

I was treated very good by the service advisories staff and appreciate how they handled my cars issue and my concerns

Judith

Jan 22, 2015

Jeff took care of the car when it went for service. He is always personable and very helpful. Thank for Jeff, the service and the cashier.

Kristin

Jan 21, 2015

This was the best car buying experience I have ever had. Paul Thomas and Mike Paino were outstanding to deal with! Thank you! Thank you! Thank you!

Walter

Jan 19, 2015

It took a while to sort through many strange problem codesbut final diagnosis turned out to be correct. Engine driven high- pressure fuel pump changed and engine is running beautifully again.

Eric

Jan 16, 2015

George Smith was a great help and very knowledgeable of Cadillac features. Renee was also great to work with and has an awesome personality.

Sol

Jan 14, 2015

An amicable and friendly purchase without any any sales pressure by your salesperson Ray McIniss who must to be commended for his most helpful and objective explainations related to the different car models and the manner in which he conducted the sale.

Candice

Jan 10, 2015

Our Salesman "Ray" was very professional and took a lot of time to explain our options.....Brent the IT guy was also great!We would definitely recommend Tustin Cadillac to our friends.

Laurence

Jan 10, 2015

My ATS had battery issues. Had to have the vehicle jump started several times. It seems, although the car is new, that it was manufactured nine months prior to my purchase and had only 45 miles on the odometer. I know that new batteries do not store well once the acid is administered. It had to be replaced and all is well. I also had the completion of my new car "add-on" interior Scothgaurd applied at this time. As always, Ron Brideweser, to me, is the face of Cadillac. He treated me very well!

Bonnie

Jan 9, 2015

Very nice & patient service rep, RON. Also, car was dirty from recent limited rain & was washed before I picked it up. All the work requested was done (including recall) and all was FREE.

David

Jan 7, 2015

my wife complains that the navigation system still doesn't work. I never use it and I think it was just a waste of money in the first place.

Jolene

Jan 7, 2015

I wasn't at all sure what car I would be buying. But after spending some time at another dealership, I ended up at Tustin Cadillac and Ray helped me find just what I was looking for! Your staff is terrific and makes a person want to do business with your organization.

Shlomo

Dec 27, 2014

Purchased two Cadillacs December 2014 and the service was great.Renee was wonderful too.Ron in the sevice department is amazing, I would only service the cars at Tustin Cadillac!!!

Veronica

Dec 25, 2014

I came in on Christmas Eve because my screen was no longer displaying and the radio was hiccuping. Ron in service was awesome! He was knowledgeable, helpful, and so genuine! I has helped me 3 times and remembers me each time!

Darin

Dec 19, 2014

So far, becoming a member of the Cadillac family has been nothing short of amazing! Everyone has been great from online sales, to financing, to service. You guys are all incredible!

Laurence

Dec 18, 2014

Ron Brideweser is the BEST! He is the face of Tustin Cadillac! I did not have a traditional service, as my '14 ATS is new. I was in for my LoJack installation. I am a repeat customer, traded in my '08 CTS. Your establishment is friendly and clean. It's always an enjoyable experience whenever I come in for anything.

Nicole

Dec 17, 2014

Every time I get my car serviced I leave completely satisfied. Everyone goes above and beyond to make my experience fast and easy. From Ron or Jeff in the service dept. to the ladies in the cashier, everyone is always helpful and makes sure I'm taken care of.

Susan

Dec 17, 2014

It's not my favorite thing to do, waiting for service. My experience at Tustin Cadillac was very pleasant. Everyone in service made sure I was comfortable and kept me updated on progress.

David

Dec 15, 2014

Do not like your system for calling in to speak to a service advisor.....calls never go through and leaving a number to call back takes too long from you to call back...if you just have a quick question...you can't ask it.....SOMEONE should take the call .....

Misti

Dec 12, 2014

I have had nothing but positive experiences at this location. Jeff in the service department is always so nice & accommodating. As a matter of fact, I have also referred both my neighbors to go here for the maintenance of their Cadillacs as well!

Douglas

Dec 11, 2014

From the moment we met Ray we knew we would be taken care of by a person you was friendly, knowledgable, and would take the time to understand our needs.

Joey

Dec 6, 2014

Ron did an excellent job and provided excellent customer service. I had exhausted my AAA service and he recommended Cadillac Roadside assistance which I was not aware of. I was able to take my car to the shop where he had my battery replaced and took care of some recall issues. Great job and thank you Ron for making it so easy!

Laurence

Dec 4, 2014

Brad Oland and Renee v. are very accommodating, knowledgeable, and polite, as was Larry Drott, when we bought our previous vehicle. Another very good experience.

Peyman

Nov 30, 2014

Everyone was extremely kind and helpful. I took my SRX in for the recall and malfunctioning sunroof buttons. Unfortunately, however, the sunroof buttons are not working again. In addition the memory button to the driver seat has malfunctioned as well. So I have to take the car in again.

Jonathan

Nov 27, 2014

Jeff is AWESOME!!!! He didn't stop searching for the solution to my problem. Found it, fixed it, communicated effectively. Pleasure to have him as my service consultant.

Don

Sep 19, 2014

I drive a limited production XLR and have been advised (many time} DO NOT let anyone touch this car who is not intimately familiar with this model. I had taken it to a closer GM dealer who lifted the hood and honestly pointed out they were not qualified to touch it and said Tustin Cadillac was the only place to go. Ron at the TC service desk proved to be intimately knowledgeable about the car inside and out. I can rest easy knowing my car is in good hands. PS They take good care of you in the customer lounge too.

Larry

Jun 7, 2014

The service and care was exceptional. The plastic seat covers leave behind a powder residue, which is very noticeable on a black interior. Possibly consider using I different brand of seat covers.

Carmen

Jun 6, 2014

HAVE NEVER BEEN TREATED BETTER AT A DEALER SERVICE DEPT. EVERYTHING WAS HANDLED WITH COMPLETE PROFESSIONALISM. I REALLY DO ENJOY PERFECTION.

Vicki

Jun 6, 2014

My Service Advisor Ron Brideweser responded to my emergency quickly and provided me with a Courtesy Car Driver from my work location. Ron is the best!!!! Love all the service team at Tustin Caddillac.

Eileen

Jun 2, 2014

Ron Brideweser always reviews my car history when I bring my Escalade in for routine service to make sure that nothing is overlooked. I have been extremely happy and well satisfied with the service I have received on my Escalade.

Jennifer

Jun 1, 2014

Ron is always professional and kept me updated on my car and when it would be ready. I have already told several of my friends that I would recommend Tustin Cadillac.

Scott

Jun 1, 2014

This dealership's service department is outstanding bar none. I have had the pleasure to have Jeff and Henry help me with the service of my SRX on several occasions and it doesn't get better. They are the primary reasons for why I will be purchasing my next vehicle at Tustin Cadillac.

Steven

Jun 1, 2014

My relatively newer model SRX battery failed completely. On short notice I called Ron in the Tustin Cadillac Service Department and he quickly told me to come in and get it checked out. Thank you for the quick turnaround.

Tina

Jun 1, 2014

My battery went dead and left me stranded, roadside assistance saved me and Tustin Cadillac replaced my battery under warranty with no cost. How nice. Thanks.

Morgan

May 28, 2014

The car was serviced quickly and the staff were both helpful and courteous. I have never been disappointed in the service or the staff at Tustin Cadillac.

Keith

May 26, 2014

Service was done quickly. I was made aware of a few replacement items needed in the near future. Service Advisor was friendly and helpful.

Sharief

May 26, 2014

Jeff, as always, is exceptional. He really knows how to provide the best customer service. Everything is waiting for me when I check in and he communicates well throughout my car's stay at the shop. We come back to you because that is where Jeff is--he's an asset to your company and his customers!

Richard

May 25, 2014

Service advisor listened carefully and made a loaner car available next day visit w/o hesitation. Excellent service and car was ready for pick up when promised. Advisor has a sense of humor with a lot of knowledge about the car and that makes me happy.

Michael

May 22, 2014

Ron handled my request for an oil change and servicing and was very courteous (as usual). The main thing I liked, was the entire transaction was completed in less than 90 minutes.

Sandra

May 22, 2014

Service Advisor Jeff McCamey was accommodating and pleasant to work with. He answered all my questions to my satisfaction. Service was done promptly and in a timely way.I do not want to be called or emailed regarding my submission!

Bonnie

May 21, 2014

Ron was very nice, not pushy and very knowledgeable about the vehicle. I had no reason not to buy it. The car is loaded, it drives well, I got the payments I wanted and the car is beautiful. I have owned Toyotas and Hyundais over the past 30 years and they do not come close in comparison to my new Cadillac.

Hyeonduck

May 21, 2014

I do appreciate for your excellent, professional, and courteous advice and services. Thank you again for your kindness and courtesy very much.

Douglas

May 19, 2014

Paul and Mike were great - no surprises, fast response to any questions. I initially looked at buying this vehicle from Allen Cadillac as they were my local dealer, but the service I got from Paul and Mike thought out the whole process made me purchase this vehicle from Tustin Cadillac instead - I am glad I did

REALLY DISAPPOINTED

May 19, 2014

I have owned my car since 2003. A "supposed quality Cadillac" has required me to put in a new transmission, a new A/C compressor, Ihave replaced three of four window regulators,replaced a new water pump and manifold and also replaced new motor motor mount. It does not surprise me that GM has the major recalls that it now admits to. Service in the personage of Ron Brideweiser has been the only bright spot in my GM experience.

Charles

May 16, 2014

I have been dealing with Ron Brideweser for twelve years now and he's the reason I keep coming back. I'll probably buy my next car there as well.

Suzanne

May 13, 2014

I have recently had foot surgery so it was hard for me to get around. When I sent the email for a quote, Tustin Cadillac contacted me immediately. The others took from 1-5 days. Paul & Mike were right on top of everything and made my purchase fun & fast. I felt like they knew me. Like I was among friends! I was previously a Mercedes enthusiast but I am thrilled with my new SRX and this is the best car I have had. Best in looks/style, comfort, features, etc. I am still amazed with the features.A great product & great service! I'm sold On Tustin Cadillac!!!

SUV enthusiast

May 12, 2014

We leased an SUV. Our sales representative, George, was very kind, helpful and patient. He even came in on his day off to help us with our purchase. He was responsive to our needs and likes in a car. The entire experience was very pleasant.

Richard

May 11, 2014

Service is great as always. Only drawback was failing to let me know when maintenance was complete. Had to check on my own.

Mohsen

May 9, 2014

Changing oil took a little more time than say at Jeffy lube would but the waiting room made it seem not that much longer.

Wendy

May 8, 2014

Everyone at the agency does a great job - I purchased my SRX at the dealership and always bring my car to them for service

Gerald

May 6, 2014

As always the service was outstanding. The advisor (Ron Bridweser)_ as always was courteous, helpful and polite, as was the parts person, and the lady cashier.

Jeffrey

May 3, 2014

They never let me down. Once again Tustin Cadillac has come through. Woke up with a low tire pressure message on my ATS. Took into dealer and found out tire covered under warranty ( vehicle has run-flat tire) Very surprised and Very Gracious. Thanks Again Tustin Cadillac

Paul

May 3, 2014

Tustin Cadillac and especially Ray McInnis went out of their way to raise the bar in how to managed a leasing experience. Ray was accessible and patient in responding to our needs and indecision about certain aspects of the transaction. We have never been treated better and have owned Infinity, Lexus and BWM. Well Done!!!!!!!!

David

Apr 30, 2014

I made an appointment on line. They were ready for me when I arrived. The service adviser explained what they were going to do and the time it would take. While waiting I talked to my salesman about this year's models then settled in to work on my laptop. The car was ready before it was promised. Washed too.

John

Apr 30, 2014

Thank you to our service advisor, Jeff, for taking care of us and making sure that our Escalade is in perfect condition!

David

Apr 29, 2014

I have had very little need to take my car in for service but each time it has been handled in a professional, friendly and over all excellent manor.David Brown

Paul

Apr 29, 2014

Our experience at Tustin Cadillac is always positive and satisfying. Ron B. (Service Rep) is fantastic. He is usually busy, but always willing to listen and help out.

Gene

Apr 26, 2014

We were somewhat disappointed when because of a mistake in the part ordered, the service took an extra day. Otherwise we were satisfied with the service.

Haluk

Apr 24, 2014

I set-up an appointment for servicing with Ron Bridenweser.He was most accommodating and the servicing was completed in less than an hour.

James

Apr 24, 2014

Jeff in the service department is one of the best individuals I have ever experienced in regards to servicing my vehicle. Not only did he take the time to fully understand what was wrong with my CTS, he provided insight to why my car was having trouble. He was concerned with solving the problem and not just bringing my car in to get as much money out of me as he could. I feel that he represents an honest perspective and because of him I will always bring my car back to Tustin Cadillac.

Sandra

Apr 17, 2014

We liked Ray McInnis' approach to selling. We felt no sales pressure and buying the ATS was a pleasant experience. The finance manager, J. Orozco, was also a joy to work with. It has been over a decade since we bought a "new" car, and this purchase experience was so much better than years ago.

William

Apr 15, 2014

We dealt with Ray McInnis who both my wife and I agree was very professional and honest with us. We told him what kind of deal we wanted and he proceed to meet those requests. When it comes to car salesmen, Ray is a big cut above the norm and a breath of fresh air. We definitely would refer people to him.Bill Clark

Kevin

Apr 14, 2014

Paul Thomas made the buying process a great experience.This was the second car we bought with Paul. We will definitely be back for number three

William

Apr 12, 2014

We have been buying all our cars at Tustin Cadillac for the past 27 years. We have had several different models and currently have a SRX and a new 2014 CTS. We have been loyal to this dealership because of the great service we receive from our very special sales representative, great general managers over the past 27 years, service of our cars by the outstanding service department and treated as if we owned the world. We rate this dealership as number one in the world for great personal, friendly and attentive attention on our every visit.

Marianne

Apr 8, 2014

Jeff McCamey has been the service advisor for my last two visits and he is wonderful; very concerned and keeps his commitments; very quick and efficient service and great waiting/working area for customers.

Constance

Apr 7, 2014

Jeff was super helpful! My appointment was easy to schedule. My car was ready as promised. All of the staff at Tustin Cadillac are very knowledgeable and helpful. Thank you for always a great experience!!

David

Apr 4, 2014

Ron and the service staff were great - as usual. Your dealership is a ways from my home in Whittier, but I would never consider anywhere else. Thanks again.

Martin

Apr 3, 2014

Ron Sullivan is my sales person and he was outstanding when handling my purchase of a 2014 CTS V-Sport. There was a delay in the shipping of my CTS from Michigan as GM held back mine and several other vehicles for QC. Because of the extended delay of delivering my vehicle I was running short of time to offer my 2004 CTS to a buyer that needed the car, so, Ron worked very hard to find another dealer (San Diego) that had the same vehicle I wanted. He was able to work with them to have that car brought to Tustin Cadillac so I could take delivery. I have done business with Tustin Cadillac for 10 Years+ and will continue to service my new V-Sport with them. It is really nice to be treated so well by everyone at Tustin Cadillac. I love my new CTS V-Sport. What a magnificent luxury performance sedan.Best Regards,Martin

Ozielly

Apr 3, 2014

We went to the Tustin Cadillac dealership looking at the SRX. Ron Sullivan helped us out and made our new car buying experience super easy and painless. He was very helpful and honest which was extremely refreshing! We leased a new 2014 SRX and my wife couldn't be happier. Thank you for the experience.

Terrie

Apr 3, 2014

Ron in the service dept. is very nice. He keeps me informed on the status of my vehicle. The lady on the service desk, (sorry I don't know her name) is always very friendly as well.I really like this dealership!! I have been coming here since 2008. They are always very friendly and helpful

Greg

Apr 2, 2014

Thanks again to your team for the terrific service. We've had our Cadillac less than a year and Jeff has taken great care of us on each occasion. We live 20 miles away and he makes it a pleasure to bring our vehicle in.

Ronald

Apr 2, 2014

Service department needed to order a part as soon as it arrived Jeff called to set up a time to bring the car in. It was very nice of Jeff to have a loaner waiting for my wife to use and 3 hours later Jeff called and the car was ready for pickup.

John

Mar 28, 2014

Jeff is great. Always very helpful and is especially nice even when I drop in without a service appointment.Thank you!

Edith

Mar 26, 2014

I came in to have my 2011 SRX serviced and was met by Ron, the service writer and he helped me out immediately. I went to area to wait and he came in to let me know I had a nail in side of one of my tire and asked if I wanted to have repaired and told him yes. I thought that was very professional and nice for him to take the time to let me know instead of just having it done. I have always had a great experience with Ron. He is a great service writer.

David

Mar 24, 2014

Everything was ready when I came to pick up the car. Most of my correspondence had been online. There were no surprises only great service.

Allen

Mar 23, 2014

Jeff was extremely professional, knowledgeable and helpful. He kept me informed on the status of my car while being serviced, & answered all my questions. Very satisfied with the experience. I also have a '94 STS that I will gladly bring in when service is needed.

William

Mar 20, 2014

We have been customers for more than 20 years and this was a time to have our SRX serviced. As always the service rep was great and the service was completed as requested in a short period of time. Our sales rep was also great to greet us and make our brief stay most enjoyable and a great experience. Because of great service and friendly attention to the customer is the reason we continue to stay with this Cadillac agency, they are the very best and ensure customer quality is of the highest degree.

Jeffrey

Mar 19, 2014

Outstanding experience! George Smith in sales was professional and personable. This was our first Cadillac experience and it could not have gone better! And my wife loves her new SRX too!

Alberto

Mar 15, 2014

I needed a part to be replaced. It was done while I waited and it was done to my satisfaction in a reasonable amount of time.

Yvonne

Mar 15, 2014

While waiting for service to be completed on my car, I test drove 3 new cars. I want to commend Brad for his thoroughness in showing me features on each car, and his patience with all of my questions. When I'm ready to buy, I will see him again. He's a true professional, courteous, has a good sense of humor and respectful. Best of all, there was no pressure! Brad, Tustin Cadillac is lucky to have you.

Bob

Mar 14, 2014

They fit me into the schedule after I made a late call and I didn't have to wait a long time for my service to be completed.

Richard

Mar 8, 2014

I have dealt with Tustin Cadillac and Sales Spec. Paul Thomas for many years now and have always found both to be the best. Paul is a true professional, no nonsense person. The other personnel at Tustin Cad are also terrific.

Jane

Mar 4, 2014

GEORGE SMITH OUR SALEPERSON WAS VERY FRIENDLY AND HELPFUL. ALEX BLANKENSHIP WAS VERY GOOD IN EXPLAINING HOW TO USE ALL THE FEATURES THE CAR CAME WITH. EXTREMELY SATISFIED WITH MY EXPERIENCE AT TUSTIN CADILLAC!!

Joe

Mar 4, 2014

Ron has been my service representative for years. He has a good sense of humor, but most importantly, is someone I have developed trust with over the years. Trust is the most important quality for me when dealing with mechanics and service of my vehicle. I know Ron will do what it takes to get the job done right and is looking out for my interest.

Sheri

Mar 4, 2014

Mike Paino and Paul Thomas were both very helpful, as well as both of the other gentlemen who helped me (I think they were Eric and Brent). This is my second time purchasing a Cadillac here and I will not hesitate to return if I decide to buy another one in the future.

Charles

Mar 1, 2014

I called for an appointment to have one of my head lights changed; Tustin Cadillac was ready for me when I arrived and I was on my way home one half hour later.

Jack

Mar 1, 2014

Everyone is knowledgeable and courteous, and don't try to sell you something that you don't want or need. The waiting area is comfortable, and the estimated wait time is accurate or less.

Jeff

Mar 1, 2014

I was very satisfied with all aspects of our purchase with the staff at Tustin Cadillac. We are enjoying our new CTS-4, & have already driven in the local mountains, in rainy & snowy conditions, & the all-wheel drive system gave us a total & complete confidence in the car's ability to perform safely, gripping the slippery roads, with ease & control. We (my wife & I, are very impressed with the car's overall performance & design It has incredible lines & design, & rides like a dream! We wouldn't hesitate to return to Tustin Cadillac, for another vehicle! & The staff made our lease, a quick, thourough & pleasant experience throuout the entire process, & answered all of our questions in a respectful & professional manner. We highly recommend this exceptional dealership to our friends & associates. This car certainly turns heads when we're driving it...Great overall design & attention to every detail. Thank you!

Norman

Mar 1, 2014

As usual, the repairs were completed quickly and complete. Our service writer, Jeff, took very good care of us. Cadillac absorbed the cost of repairs done under factory warranty.

Stephen

Feb 27, 2014

Love Jeff my service advisor. He always gives us the best customer service and finds a way to get my vehicle in. He is an asset to your organization.

David

Feb 26, 2014

I purchased my first Cadillac here at the Tustin dealership and returned to buy my second one. I appreciate the way that I'm treated and the fact that everyone there is working to make the experience of buying a car a pleasent one. Ray was extremely knowledgable on all aspects of the SRX. His assistance in choosing the right one for us was invaluable.

Leland

Feb 25, 2014

We started out in the morning to lease a new Cadillac SRX and the Mark Christoper GMC/Cadillac. Mark Christopher GMAC/ Cadillac had the worst customer service I have ever experiance in a dealership. Drove directly from Ontario to Tustin and made the deal. The differance was night and day between dealerships. Want to commend Tustin for a job well done. SincerelyLee

Debbie

Feb 21, 2014

My car was towed in to Tustin Cadillac on 2/14/2014, because it was dead, I called in and talked to Jeff McCamey. He was very courteous and helpful. He also made sure I had a loaner car, even though it was late in the day. Not only did he make sure the problem was fixed, he also found another problem that needed to be repaired before I took the car home. Great Job Jeff!

Rhonda

Feb 21, 2014

Jeff M was sooooo helpful. Very personable and nice to work with. He went out of his way to help. My Cadillac is new(used) to me and I dreaded working with a new service department. I don't have to have an uneasy feeling. Surpassed my expectation! THANK YOU!!!

Rachelle

Feb 15, 2014

Everyone was friendly and professional. It was an easy buying experience and we got the right car for the right price!!!

John

Feb 13, 2014

Ron was the best. Took care of everything and treated us like friends. Really a great person who goes the extra mile for his customers. Everything was taken care of quickly and efficiently.

Won

Feb 13, 2014

I love all of them in Tustin. They're all friendly and very honest.It's my first cadi and I have good impression because of Tustin cadillac.

Stephen

Feb 1, 2014

Rick is awesome!!!!! He goes over and beyond for me and others. Everyone is always so nice and I leave there feeling like my car is whole and happy again. I am definitely a loyal Tustin Caddie customer!!

Jeffrey

Jan 31, 2014

Excellent Service as usual . They go out of their way to make sure I am completely satisfied each and every visit. Very friendly and very professional . I will not have my ATS serviced anywhere besides Tustin Cadillac.

Daniel

Jan 30, 2014

Because of the snow storms back East it took longer than expected to get the part for my CTS Coupe. Rick the Advisor felt uncomfortable having me drive the car with the intermittent problem of the electronic door unlock not working. He had me keep the loaner over the weekend and the car was repaired properly.

Timothy

Jan 30, 2014

Had a problem with engine, got me in immediately, provided a loaner car because didn't know how long repair would require, and had it fixed within two hours with a prompt call back. Rick was excellent.

William

Jan 30, 2014

I have gone for service/ repair two times at Tustin Cadillac. Their service department in general, and agents in particular, are extremely helpful, courteous, and professional. Great car, people, and dealership!

Richard

Jan 29, 2014

The experience and service was excellent, from sales to finance to technology class. Just a terrific car buying/leasing experience. No pressure and questions answered. Great pricing. I look forward to the service aspects too. Thank you!

jamielori7

Jan 9, 2014

This was the easiest and best car buying experience my husband and I have ever had. The internet sales team contacted us via email and in 1 afternoon we had the whole deal done. We were really happy with the deal. Our car was out and waiting for us. It had a very cool sold sign on the dash. Our salesman Mike set us up their great tech team who set up and synched the cue system with our phones and took as much time as we needed to learn the cue infotainment system and every other cool device this car has on it. We will buy our next car from this dealership. It was so easy. Oh Yeah, and my ATS 2.0T is pretty awesome too! I love this car!

ejcirillo

Feb 18, 2013

I am always pleased with the service that I receive from Tustin Cadillac and I love the new customer lounge. I purchased my Escalade from Tustin Cadillac and they have always performed the serviced on my Escalade. Ron is so honest & professional when advising me on what service my Escalade requires. It has 141,000 miles, it runs great & I have never had a major problem thanks to Ron and the crew at Tustin Cadillac.

Claudiazs

Jan 7, 2013

Wonderful people that really know their job and how to help customers. They gladly answered all my questions. The best and fastest service ever! I was very happy.

alammens

Nov 4, 2012

Purchased a second car a few years after buying a new car there, an noted the same great customer service experience. Pity we don't live closer, so we could use the service facilities more often.

rudy1234

Nov 4, 2012

My experiences with Tustin Caddy and Paul have always exceeded my expectations. Paul is a straight shooter, and his new car auto pricing is very competitive. My experiences with the service department have always been exteremely satisfactory

ibuchanan

Mar 6, 2011

I requested a quote on line and got one within 5 minutes. It wasl less than a day and I was driving home in my new SRX. Incredible Service! The internet team was very friendly and helpful. The sales process was direct and all of my questions answered without any games and back and forth. I would recommend them to all my family and friends.

jdbtensai

Apr 13, 2009

We went in to look at used Escalades and used SRXs. I explained, via email, before going to the dealership that we were looking to purchase a used car after my wife's lease expired in 10 months. His email response was, we are here, come on in and take a look.I have had the same conversation with a couple of Mercedes dealerships and one Lexus dealership. The internet sales person I dealt with at the Lexus dealership spent about 45 minutes with us. He knew we were not going to buy a car until our lease was up. Yet, he answered all the questions we had and gave us a test drive of a brand new 2010 Lexus RX.At Tustin Cadillac the salesman met us and opened with, "10 months is a long time away." He then unlocked the doors of one SRX, without a third row seat, and left for the showroom. He told us to come find him if we had a question. It was clear he did not want to spend time on us. We then went in to the showroom, which had a used 2009 SRX with a third row seat, which was down. However, there was not enough electric power for the seats to come up when the button was pushed and, it turns out, pushing the button is the only way to get the third row to come up. The salesman said, "It takes a lot of power to raise the seats. And there isn't much room." It didn't even seem to cross his mind that he might want to get the keys, turn the car on, and put the seats up for us. The Lexus dealership had cars with power. The Mercedes sales people would have turned on the car immediately. Not this guy. I estimate there is an 80 percent chance we will buy a used SRX in 8-10 months. There is a 0 percent chance we will buy it from Tustin Cadillac.

bwalker06

Oct 3, 2007

It took five messages and finally a complaint to Cadillac corporate directly to get a return call to schedule a service visit. (Never had a problem before this visit, and the vehicle was purchased from same dealership less than two years previously.)The service manager called and stated he would take us immediately and meet us as we arrived. He never met us as indicated. We had several items serviced. I had to call and check on the status of teh vehicle. I was told everything was completed. Once we picked up the vehicle, we discovered a day later that several items were not completed as originally indicated. When I called the service advisor back, he was not aware of the items not being completed. The service advisor said they had to order some parts, and that he would contact when they arrived. Four weeks later, we were still waiting for the call. We then filed a complaint and still did not hear anything.This is a dealership to completely avoid!