Tyson Motor Corporation reviews

Gjesuit21

Oct 21, 2016

After having a not-so-good experience at another dealership, I was more than pleased with the time and dedication Tyson Motors took to put me in the exact vehicle I was searching for. My shopping experience started over the phone and left with me driving away in a brand new vehicle. My salesman JR went above and beyond not only to put me in the vehicle i wanted but also make sure i was within my budget. The service was friendly, professional and never felt pressured to buy. JR went through the numbers and contracts numerous times to make sure i understood each document and he was very patient and understanding with all my questions and indecisiveness. Tyson Motors has earned a lifelong customer and i wouldnt hesitate to recommend them to all my friends and family.

Tony Madsen

Oct 17, 2016

We called around to a few different dealerships and no one was able to match the price we got at Tyson. In fact another sales manager called me after I told them what Tyson quoted me. He was arrogant and said "There's no way they can sell you that car at that price." Needless to say I didn't get a response from him when I sent him my bill of sale. They did a great job matching my credit union's low finance rate too. All around great experience, I will be back!

cnoel

Oct 12, 2016

Not greeted at time of entrance into garage. Had to request for help; told to wait "over there". Someone took information, keys and drove off with car not to return, no direction from them as to wait time or where to sit. After hour wait inquired with status and asked if I was "on the list". After two hours recall completed to complete a wireless key replacement.

John Cambria

Oct 12, 2016

From the salesman Bill Wand his supervisor Tony M to Brian J in Financing , They all made the whole process smooth, quick and easy once I decided what I wanted ! I would highly recommend friends to Tyson because of my experience with Them. Its the first time I didn't have buyers remorse on Monday after just going to LOOK on Saturday ! Thanks Guys you were very Professional.

k.wolcott

Oct 5, 2016

Worked with Rex Smiley. A true professional who took the time to get me a monthly price that I was comfortable with. I would highly recommend going to Tyson Motors and dealing with Rex Smiley. My wife who hates and refuses to go car shopping mentioned that she would deal with Tyson Motors in the future.

amalinski

Oct 4, 2016

We really liked the way this dealership works, from the time we got there till the time we took our new vehicle home we were helped every step of the way. Our salesperson Matt was awesome! We did not feel pressured at all and he actually helped us find a vehicle that not only cost less but we liked better. 10/10 and would definitely reccomend!

Pacifica Love

Sep 24, 2016

My salesman, Matt Weikel made my car buying experience very pleasant. They gave me a great deal on a new Pacifica. They also offered me a fair price on my trade-in. The experience overall definitely has made a loyal, life-long customer at Tyson Motors.

MichelleCarr99

Sep 4, 2016

I am a four time Jeep owner, who had a temporary lapse in judgement and purchased a VW Passat in 2012. It was time that I went back to the brand I knew and loved, and Matt Weikel helped get me there. This was my first time purchasing at Tyson. Matt was knowledgable of the brand and options, professional and friendly, and the deal that we pulled together was incredibly fair. I couldn't be happier with my 2016 Trailhawk and will definitely be referring people to Matt. Thanks again!

JTE9090

Sep 2, 2016

After having a disappointing car shopping experience at a dealership in Naperville, A friend referred to Tim Giacomi at Tyson in Shorewood. I must say Tim was helpful and patient throughout the entire process. Not only did I get the car I want but at a price I could live with. Sincerely, Proud owner of a new Jeep Cherokee Trailhawk!!

amxal

Aug 3, 2016

This was my 1st time at Tyson, our salesperson, Jenna, was very professional and knowledgeable, I did not go there to purchase but when we found a vehicle we liked they were able to present us an offer that was fair and surprisingly simple, they gave us a more that fair trade in for our car. After more than 40 years of car buying this had to be the best experience I have ever had, Thank you Tyson, Jenna and Aaron for making this a easy, simple, experience

Pacifica

Jul 30, 2016

Tim Giacomi was professional and honest and helped us reach our goals. Ask for him and he will help you out! We purchased a Chrysler Pacifica.

Sue Rhodes

Jul 28, 2016

Larry Holcombe made our college daughters first car buying experience A++++. He explained every detail inside the jeep that she purchased including setting up the bluetooth. Highly recommended

TMoore

Jul 25, 2016

Honest to do business with and no hassle. Stand by their word and are there to help you. My grandfather, dad and myself all purchased new cars with Bob in the same day. Bob made sure we all got what we were looking for and certainly took care of all of us!

Jeff

Jul 11, 2016

When in there knowing what we wanted and they made it very easy. Financing was a breeze. Test drove a couple different trims and then decided on what we got (hadn't test drove that exact one but we were ok with it) and the dealer insisted we go for another test drive to make sure it was the one we wanted. Very patient.

Char1033

Jul 7, 2016

I love the Tyson Motor family. Since Dempsey closed in Dwight I have had great experiences w/ Tyson and so has all of my family and friends I have referred.

jt67

Jul 7, 2016

I had searched the inventory ahead of time and knew what I was looking for. Jason searched the inventory, made sure the vehicle was in stock, got the keys and we were off on a test drive. Jason made the paperwork an absolute no b.s. experience as did Brian James in finance. The team made the whole buying experience fast and hassle free.

Donna D

Jul 4, 2016

Victoria Kozak recommended Jason Beltran. He was awesome. Great Guy! I already knew what I wanted so that did make it easier. No hassle, put everything upfront. Took great care of me.! Told Jason I did have another car in mind. He was able to tell me what the differences were and the the choice I made was the right choice.

frc54

Jun 29, 2016

Dealership personnel, by and large, are professional and cordial. In my case, I never heard from my sales guy after I purchased my 2015 Chrysler 200S. The service department seems to be relatively efficient, but they have an "Express" oil service lane which is anything but. When I tried to get my first free oil change, I went back three times, and each time there was a minimum two hour or more wait. I would recommend this dealership depending upon which car you wish to purchase. DO NOT purchase the "America's Import" Chrysler 200S. It was the worst buy I've ever made when it comes to cars. The steering is sloppy (acknowledged by Consumer Reports as one of the top 5 worst cars to buy), NTSHA reported the headlamps have poor to marginal vision, and the voice recognition system is extremely poor if it senses any ambient noise such as the fan from your heater or A/C. You, literally, have to scream inside the car for it to recognize any command. And, lastly, the vehicle has downshift paddles located directly behind the 9 and 3 position on the steering wheels adjacent to the audio volume, source, and station controls making the potential to accidentally engage the paddles while driving at higher speeds. Simply not safe. I took the car into their service department twice to see if they could do anything with these issues, but the bottom line is that they tell you the car operates the way it was designed. Well, the car is poorly designed. One good thing is tremendous fuel economy, but I'm not a big fan of the nine speed transmission. At the end of the day, it wasn't the dealer that built the car, but ...! I'll stick with the Japanese or Korean cars like I have for many years in the past.

Nelson90

Jun 22, 2016

Had a Great experience, bill took good care of me. Gave me exactly what I needed, good price on my trade in and great price on my new Ram Rebel. Definitely recommend this dealership and sales consultant!

Evan Smith

Jun 18, 2016

I normally would not have stopped at this dealer being so far from my neighborhood but the area stores are sorta sketchy. Bill was on the ball and accommodating and John made it a point to sell me the truck I wanted the way I wanted to buy it. Not common theses days.

Jay1704

Jun 14, 2016

I contacted Tyson Motor Corporation from their Website, and was immediately responded to by Aaron Lang. When I arrived Mr. Lang shook my hand and introduced me to Bill Wayteck, who would be helping me out. Within 10 minutes Bill and I were in a Jeep Grand Cherokee for a test drive. I quickly decided not only on the vehicle I wanted, but that I WANTED to work with Bill. I felt he was honest and willing to help. Within another 10 minutes we agreed on a trade in value for my current vehicle AND a price for my NEW JEEP! Tyson's pricing for both was very, very competitive, BUT my decision was made because of Mr. Wayteck! I then met with JP Vaughan to fill out paperwork, which was ALSO a painless experience. JP explained everything in detail, and I had very few questions. I was at Tyson Motor Corporation for about 2 1/2 hours, and left looking forward to sending this review. I have NO DOUBT that I will return for my next purchase!

jk1956

Jun 10, 2016

My salesmen Bob Adams made this the easiest sale EVER! Since I am extremely busy and have very limited time, The whole purchasing process was done over the phone/email. I only went to the dealership for the test drive and to complete the transaction which all told took less that an hour!

kenwin

Jun 8, 2016

Found a nice used truck that was priced right. All the people were easy to deal with from the salesman and sales manager. All the way back to service area and service manager! I want thank Tim Slattery, John Malioris, and Especially Doug Toll for great service!

rick4055

Jun 6, 2016

My vehicle makes the 4th vehicle Purchased from J. r. Neilis for members of my family and I certainly will be sending others and returning for my next vehicle.. J.R. Did a great job getting new wheels under me. Thanks again J.R.

haleen

Jun 5, 2016

Jason was the best car dealer I have ever encountered. He was friendly and I felt like he was on my side compared to playing against me.

Bert20

May 29, 2016

I went in trade my vehicle and they worked with me getting the monthly payment and all the rebates. I will defiantly buy another vehicle from Tyson!!

newuser

May 28, 2016

Tried to buy a new car at Tyson, what a horrible experienceSalesperson spent 2 hours telling me how good Jeep's hold their market value and then they low balled me so bad on trade-in for my existing Jeep with no negotiations. The offer was so insulting considering we were going to buy a very expensive car at Tyson.I went to the GMC dealer in Joliet and they were able to give me almost 5 times what Tyson was offeringMaybe the Jeep personnel at Tyson should go to the GMC dealer to learn a little about how to determine the value of Jeeps, it cost you sale and a loyal Jeep enthusiast customer.

Ross193

May 26, 2016

I had a slight issue, and was about to drive off really upset and bitter. I decided to go and talk to the manager about the problems. I spoke with Aaron Lang. He took care of things. I probably should of just went to him first.

Laura R

May 24, 2016

Just stopped by to browse.. Bob Adams was so knowledgable and helpful. I ended up buying a Jeep Wrangler Unlimited and I love it. He showed me all the models and helped me make a decision without being pushy. His experience makes him a salesman that you can trust.

rate123

May 23, 2016

I haven't bought a new car in over 14 years. Everyone at Tyson motors was friendly and helpful. Tim Giacomi was a down to earth salesman that helped us through the whole process. He is friendly and it was great to have him to work with. It was hard for me to sign up for a car payment but they worked with my budget and got me in the Jeep that I wanted.

The Jackson Family

May 22, 2016

Matt Weikel was very helpful and thorough. We would highly recommend buying a vehicle from him. He was genuine, kind, and patient, and we appreciated buying our minivan without all the game-playing we have experienced at other dealerships in the past. We had a positive experience at Tyson Motors, and we would go there again when we are in the market for a new vehicle.

dodge521

May 21, 2016

I'm really glad I went with Tyson Motors. Everyone was great! The first jeep I picked had a recall which was a 2015 to make a long story short they worked with me for a week and in the end. I still got my jeep and it was a 2016. They made sure things went great and yes they did. I will send family and friends in to see them. Thanks I really love my jeep!!

Eddie Santini

May 17, 2016

After shopping for several days and getting quotes from other dealers in Chicago, I stopped by "Tyson" and did not expect to leave with the Exact Jeep Wrangler I was looking for at such a great Price. My sales rep "Tim Slattery" was incredibly patient, friendly and very knowledgeable about all the products. He answered all my questions and took the time to show me all the vehicles I was interested in seeing. I never felt pressured to make a decision. I can't say enough good things about this dealership and it's amazing staff; from the Salesman (Tim), the Sales manager 'Aaron Lang", and finally the finance manager "Brain James" - This is what car buying should be - Thank you for making my 50th Birthday the best ever guys. I have purchased 13 new cars in the last 20yrs and this by far was the smoothest and best dealer experience ever. Tyson earned a customer for life and I will recommend all my friends and family to too. Edwin "Eddie" Santini

prokopfam3

May 12, 2016

We were in and out in less than 3 hours. Everyone was accommodating and helpful. They weren't pushy and trying to sell you things you don't want. They worked to help us get the price we wanted to pay. Easiest car buying experience ever.

Wmn1120

May 4, 2016

Bothe Jason and Jim Kinney were extremely helpful. I would recommend Tyson motors to everyone looking to buy a car.Thanks Love our car guys!

lyndaw1

May 2, 2016

I totally recommend Tyson Dodge in Shorewood, IL. Not only was the pricing competitive, the entire staff was honest and helpful. Tyson has to be one of the best dealerships we have ever dealt with.

Rose

May 1, 2016

Bill was very detailed and clear, and overall very helpful. This made buying my Jeep Renegade a much more positive experience. JP was also very helpful. My brother purchased his vehicle here, and also had a great experience. I highly recommend the Tyson dealership.

TRIPLE-BLK-RAM

May 1, 2016

Just got my 2nd RAM from Tyson and these guys are the best. Will be lifetime customers. Everytime I leave there, I wonder how they can afforrd to give me such a great deal on a brand new Ram Truck. Tim Giacomi, Aaron, Tim, Anthony, Bryan, that's an ALLSTAR TEAM! I got a low APR, they paid my trade and crazy low monthly payments. I will never go to another dealership unless these guys retire. Great Job Tyson.... the Home of low prices, Fair Sales, No Dance Deals!

Lori

Apr 29, 2016

I am 58 years old and have purchased many cars and I have never been more satisfied and happy with Tyson motors. I purchased a new town and country and the minute we walked in my salesmen Jason to the Finance manager Brian James to Larry who helped my husband for well over 1 hour teaching us how to work everything!! I highly recommend the Tyson team to everyone...Thank You to the team at Tyson Motors

Mike

Apr 29, 2016

I brought my Jeep in for some normal maintence and warranty work. Jack kept me up to speed on the amount of time the vehicle would take and what to expect for cost. All my options were explained and feel like he made my concerns his own.

momo

Apr 28, 2016

It is a pleasant experience when investing in a vechicle, when we have a salesman like Rex...Personalble, knowledgeable, persistent without being pushy. He definitely has the ability to read people and deal with them in the manner with respect and recognize their needs.It was worth the 2 hour drive to get what we want at the price we want.

Peter Kosowsky

Apr 27, 2016

I just purchased my 2nd Jeep Wrangler here in 10 months. I bought a 2 door at Tyson last year then realized the 4 door is a better choice (my fault, but the 2 door looks so cool!) . J.R. who was my salesman last year helped me switch into a 4 door with a very reasonable deal. Everyone at Tyson made both transactions among the best I've ever experienced out of the 19 New car purchases I've made in my lifetime. Tyson is one of the few dealers out there that doesn't play games or tricks with their pricing, both times I came in and there were no surprises and I was treated with respect. Good Jeep dealers are hard to find, Tyson is a Gem. I also had a great experience with their Service Department when I had a very minor problem with my last Jeep. I don't live close to Tyson but it is well worth the drive. Highly recommended, I wish all Dealerships were like Tyson. Thanks J.R., I'll be calling when the Wrangler Pickup is released.

Eyman, sandy1309

Apr 26, 2016

The employees were very personable and friendly and politely worked with us to make this purchase happen. Matt was extremely helpful in showing us how the Bluetooth worked and setting up the Serius radio.

Jane0120

Apr 26, 2016

I went to buy a jeep and i really liked that Tim Giacomi the sells person did not act like all the selles people i meet before, he wasn't pushy, he let me take my time and was very honest, if he would of try to push me just to make a sell i would of probably not bought a car. He took me step by step and showed me all the future that my new 2016 jeep had, i am very happy with the service i received from him and the entire team. They were all very professional and friendly.

Lauraw

Apr 24, 2016

I have had nothing but problems with this dealership. Have had my car in SIX times for the same issue over the course of 8 months. No communication skills whatsoever from service department. I suppose they are just guessing and checking what the issue is at this point and I guess since I have a warranty and they aren't making money off me they could care less to find out the actual problem. DONT WASTE YOUR TIME.

Arizona woman

Apr 17, 2016

We had Tim Giacomi for our salesman and he was patient and answered all our many questions, found us a automobile that far surpassed our expections he took the time to point out some of the many added features on our test drive then spent a long time going over the entire car telling us how to use all the features that came with the Jeep Cherokee he set up my blue tooth and when it was time for us to talk dollars and cents came back with a price and monthly payments that we could afford being retired. I would recommend Tim Giacomi to any and everyone in the market for a new vehicle.

JDS

Apr 15, 2016

I purchased a 2016 Jeep Grand Cherokee 75th anniversary edition on 4/13/16. I came to the dealership without an appointment and was planning on just looking around and seeing what options I had for turning in my Dodge Ram that I had on lease. I was greeted by Tim Giacomi. He spent a good amount of time with me and identified what I was looking for. He found the 75th anniversary edition Cherokee which had every upgrade that I wanted and it didn't have the upgrades that I wasn't looking for that the next level Cherokee came stock with. I was VERY pleased with his diligence. Not only was he diligent when helping me find the right vehicle, in the right color, with the right trim, he was EXTREMELY pleasant to deal with. I will recommend Tim G. to my friends and family if they are in the market for a new or used vehicle. I also continue to have excellent service from the rest of the staff at Tyson Motors, just to name a couple, J.P. Vaughan in Finance and Jim Kinney in management. If you're looking for a vehicle make the trip to Tyson, I'm confident that you won't be disappointed.-Jared S.

PJ

Apr 10, 2016

My salesman (Tim Giacomi) was very courteous and informative. He found me the exact truck I wanted at a great price. I'm very happy with my purchase and I would definitely do business with Tyson again.

Jeepster

Apr 4, 2016

Very professional-thorough-covered all the bases-had a large selection to choose from-very responsive to all questions-returned phone call in a timely manner

Mad Dog

Mar 28, 2016

good people to deal with ~ willing to negotiate! knowledgeable sales person (Rex Smiley) on test drive ~ unbelievable technology in car! got more than we were looking for in this beautiful red sporty 2016 Charger R/T Scat Pack!

Satisfied2016

Mar 28, 2016

Bill was very helpful in finding the vehicle I was looking for at the price I wanted. He offered to spend as much time as I needed to learn all the features this vehicle had to offer, and seemed genuinely concerned that I was happy with my purchase. I would recommend Bill and the team at Tyson to anyone looking for a new vehicle.

EJC99

Mar 27, 2016

I recently bought my second Jeep from Tyson and am pleased with the whole experience. Tim G. was fantastic and my wait time to drive off in my new Wrangler was minimal.

KennedyG24

Mar 25, 2016

I am related to the Rizza's and have pretty much purchased all of my vehicles from them most of my life however, I always felt like I was getting the short end of the deal so I decided to try out Tyson motors Tim was very friendly and worked with me to give me the best possible deal on my trade-in. Not only that, but he and Jim Kinney work tirelessly all day and night to find me the perfect vehicle and got it done just so I can come in the next morning and sign the papers and drive out! He was quick in how he handled everything and ensured that I left the dealership extremely happy ! I also have to think Brian in finance for a very Quick and friendly experience I will definitely recommend to him and just dealership to all of my family and friends and I will definitely never go back to Rizza again !!

Ramowner00

Mar 23, 2016

We walked into the dealership today just expecting to look and get an idea of what we could afford. We expected to be pressured and have salesmen bombard us. We were very pleasantly surprised from the start. Matt was receptive of our needs and helped us find exactly the right truck for us. Aaron worked with us and found financing that we were comfortable with. JP was helpful and the transaction was seamless. Overall we were extensively pleased and would recommend to family and friends in the future.

Mariclek

Mar 22, 2016

This place is a joke. First off they offered me 5000 less for my trade in, then Kelly Blue Book had my truck price at. Then after the numbers did not work, they offered me $4000.00 over Kelly Blue Book. We then agreed on a price and on a truck. I signed the paper and put down $500.00 on my card to hold the vehicle that I wanted. They told me on a Thursday, that they would have the truck in on Saturday morning. I did not hear anything. Saturday I called with no answer if the truck was there or not. I then called Monday to check the status and the salesman said the truck I agreed on was sold. He stated he was looking for another one (different upgrades then we discussed). Still had not heard anything as far as when one would be in. So 6 days later the salesman calls and said they could not get the truck for what we agreed on. Then said That I had to come back in to get my $500.00 that I had put down to secure my vehicle that was not there nor could they make the deal that we had agreed on. What a joke. I would expect this from a small dealership that is not very honest, but if this is how Tyson Motor Corp. does business. Very unprofessional!!! I Hope they start doing business the right way. Good luck. Make sure to get every thing in writing. Tyson also told me the other dealerships they do trades with didn't have the truck I wanted but I went to one the next day and they had the exact vehicle and that dealership said they did do trades with Tyson. Tyson said they couldn't make the deal they agreed on.

Karolyn R Scott

Mar 19, 2016

The most personalized service of any dealership I have ever dealt with. Upgrading to the Town and Country was painless. Thank you Jim, Tim & Brian

Jeep2016

Mar 16, 2016

Once again Tyson Motor Corporation has exceeded our expectations. I have been a devoted customer since 2008. I have bought & serviced my vehicles there & only there. Starting from the Sales people, to Management to the service they are truly informative, punctual & very professional. My salesman, Bob Adams, very nice and pleasant gentleman, asked us what were we looking for in a vehicle, and what price range did we feel comfortable at? He showed my husband and several cars, never hesitated in running back and fourth to get the keys for each vehicle. He gave us good advice and explained about the options we did want. Once we decided we sat down, negotiated back and fourth with the Sales Manager Aaron Lang, whom I have dealt with in every negotiation with our vehicle purchases. He will make sure you will leave there driving with what you came for. He worked hard to get us the highest trade value we were looking for, and succeeded in doing so. With people like Bob Adams, Aaron Lang, and the Finance manager, Daniel K. who makes sure you understand everything you are signing, from beginning to end before walking out the door, thank you guys for making us feel like family it is no wonder why Tyson Motor Corporation is always highly rated, and why we keep coming back. Mr. Bob Adams, Aaron Lang, and Daniel K. THANK YOU so much for making it all possible and making it a very pleasant experience. Well Done Tyson Motor Credit, for such a great team! With people as such we will continue coming back. Loving our 2016 Jeep Cherokee Laredo!! Thank you!

tdk439

Mar 12, 2016

The whole staff is very helpful and not pushy. Due to this, we bought our second vehicle from them in 6 months and couldn't be happier.

Simone1962

Mar 10, 2016

I went in for an oil change for my 2011 Jeep Patriot & had an invitation letter for a Promo that was being offered...I test drove the jeep Cherokee & feel in love with it. The sales guy and Bob was there from Chrysler. I got a very nice car and, they were so helpful. I would suggest Tyson Motors to all my friends and family. They are patient, kind, & very helpful!!

Jeep Wrangler!

Mar 7, 2016

Buying from this dealership was the best choice I made! Both Jason and JP helped me so much and made sure I drove off that lot with my Dream car! They went went out of their way to make sure they found my a perfect Jeep and made sure I could afford it! Thank you both so much!

sher200

Mar 1, 2016

I went to this dealership with a specific make/model, price, and maximum monthly payment already decided upon. Even though I was "credit challenged" and basically was asking for the world for a penny, Rex Smiley my sales associate together with Aaron Lang the sales manager,treated me respectfully and never gave up until they handed me the keys to my new vehicle. Not only is my new Chrysler 200 a model year newer than the 2015 I went there to buy, I paid the same price as i had expected to pay for the 2015. If that want enough, Aaron managed to get an interrest rate for me that is incredible. Even JP, the man that handled our finance paperwork, was straightforward and wonderful. I now own a new 2016 for what I hoped to be able to finance a 2015 for per month.I never write reviews but these guys deserve some praise.

wayne

Feb 29, 2016

The service my wife and I had was good. And the price that we recieved on the ram 2500 we bought was better then other dealers were offering. I also perchased the maxim care warrenty which also sounded like a good deal. We liked the style of the ram better than the ford or chevy so thats why we went with the ram.

higgydiggy

Feb 24, 2016

Best experience in a long time. Very professional, I hope the service department is as good as the sales department. We will consider coming based off the sales alone.

bulldog

Feb 21, 2016

I have purchased 2 cars from this dealer 1 used and 1 new i dealt with Jason,Aaron and Jim in sales and they are the nicest salesmen i have ever bought a car from they were very helpful and patient and made sure i was completely satisfied . I also go to there service department for all of my maintenance and repairs there staff is the best i have ever seen .

LWatson

Feb 21, 2016

My salesman was Robert Adams. As a first time wrangler buyer he taught me everything I needed to know about the vehicle and made the purchasing experience easy! I highly recommend this dealership. The service I received from the beginning with the Internet pricing, my salesman and through to the final phase at the finance department!

Wingit

Feb 18, 2016

Bought two Jeeps and have all my service done here. Never had a bad experience. The service department has gone above and beyond anything that I have expected.

lorlor422

Feb 11, 2016

Bill Wayteck and Anthony Marzullo were amazing! They were tentative to my wants/needs and were able to find me exactly what I was looking for if they didn't have it on the lot. Car buying isn't always easy, but they made it easy for me! Thank you so much guys!

The Peterson Family

Feb 9, 2016

Tim Slattery was very attentive from the moment he greated us on the lot until the very last hand shake before I drove off in my new car. He made the whole experience pretty stress free and pleasurable.

BethS

Feb 8, 2016

I haven't bought a new car in quite some time and never from Tyson. I was thoroughly impressed with the service, knowledge and politeness of the employees I had dealt with. Two employees in particular were Larry Holcombe in Sales and Brian James in Finance. I Never felt pushed, rushed, or as if I was being taken advantage of. They made the process very smooth, I could not be happier..... I walked in with an older vehicle and walked out with a 2016 Chrysler 200. I would highly recommend Tyson and Larry Holcombe as the sales person.

ScottM

Feb 5, 2016

Larry Holcombe exceeded my expectations as a first time customer and did it in a manner that made me feel like a valued customer. I factory ordered my 2016 GC Overland - High Altitude and Larry worked diligently with me to ensure everything was perfect from order inception to delivery. I would highly recommend reaching out to Larry for your next vehicle purchase.Regards,Scott M.

Young at Heart!

Feb 1, 2016

I was so impressed with Bob's honesty and integrity. He explained every little detail to me so that I clearly understood my new Cherokee!

Mayra/Juan

Jan 23, 2016

Decided it was time for my first car purchase, We were lucky to stumble upon Tim who made the whole experience smooth. Never tried to offer anything we didn't want or push for something we didn't need. It was my husbands best dealership experience yet. Everyone was very courteous and attentive. Ended up getting the truck I wanted and we look forward to coming back to them in the future. We want to congratulate Tim and his girlfriend once again on their upcoming baby girl.

TimNemec

Jan 21, 2016

Everyone at this dealership is kind, helpful, and easy to work with. They made my first time buying experience very memorable. I felt that the entire team had my best interest in mind and helped to make sure my new car was affordable and taken care of.

Rich115

Jan 14, 2016

I was at another dealership I'm not going to throw dirt but i will not go back there. I should have gone here first. This isn't my first time buying a car from Tyson Motors it's my third it's just that the other dealer had on the lot the exact vehicle i was looking for. To say the least JR Neilis is great salesman and all around good guy.We really liked dealing with him me and my wife. We got a great deal and 1.94% financing . If your in the market for a vehicle swing by and see JR Neilis he won't do you wrong. OBTW Tim King gets solid manager.

CrystalS

Jan 11, 2016

Overall, the service provided at this dealership was excellent. Both Matt and Aaron made sure I was satisfied with my purchase and did everything they could to have me drive off the lot a happy customer.

Luse Company

Jan 11, 2016

I just bought a 2015 Dodge Ram Big Horn Crew Cab on Monday 1-4-16, I could not be happier with the salesman that I worked with (Matt) and the price that I paid.Great Experience

Tammi Behrends

Jan 6, 2016

Bree was our salesperson and treated us so well from the moment she met us. She was extremely patient with us since we did not know which vehicle we were interested in at first. She is very personable and very informed about the vehicles. I would definitely buy another vehicle from her when we are ready. Everyone was so nice.

apyorkman

Jan 4, 2016

I cannot begin to describe how amazing this experience has been. My first purchase was from Tyson about a year ago, it was my first time ever buying a car and it was amazing. Well, my second time around was not as easy as the first one. During the course of the year I needed to file bankruptcy, which was one of the hardest decisions of my life. After going through it, I needed another vehicle. I received NUMEROUS dealerships that stated they worked with people that have gone through bankruptcies, well let me keep this short and sweet. They LIED! While the other dealerships treated me with such disrespect, I decided to reach out to my old friend Rex Smiley at Tyson. The young man that helped me the first time around. He was as personable, professional, and courteous as the first time we meet. He worked with me not one, not two but, almost three weeks to make sure I was in the vehicle I wanted to be in. When I came to see the vehicle he thought would be in my budget it blew my mindIT WAS PERFECT! I honestly didnt think I was talking to (salesmen) but some old friends. When I say that the other dealerships made me feel lower then dirtbelieve me I meant it! Everyone at Tyson treated me with the utmost respect, and showed tremendous amounts of professionalism. After going through my financial hardship this year it was refreshing to be treated like I have. Now came the financing, BUM.BUM, BUMMM..it was as smooth as butter. J.P. Vaughan broke everything down to us (Not like a Robot) but in words we could actually understand. I never knew what GAP coverage was well, I knew what the GAP store was. J.P. made sure I understood everything, and hey.GAP is not just a store! Tyson will always have my business, and I want to say Thank you for taking the time to make sure I was treated like I was the only customer there, and that I mattered.

beastman75

Jan 4, 2016

I really appreciate the straight forward no non sense answers and pricing. The guys were willing to listen and understand my situation. Tyson gave me more for my money then I had to spend. Thank you for your sales/service and honesty.

Jeep Wrangler 2016

Jan 4, 2016

Went in looking for my dream car and was told they could find it within a day. Took less than that. It was delivered within 30 hours and ready to drive. Brand new. Knowledgeable sales reps. Loved my experience

Happy Customer

Jan 3, 2016

After being burned by two other Jeep dealers (DuPage Chrysler's bait and switch advertised pricing and Napleton Chrysler in Arlington Heights' added "accessories" cost of $995 to the posted internet price) we were delighted to find that every representation made to us by the Tyson Motor salesman Jason Beltran was honored. We were able to negotiate a good price for the Jeep over two quick phone calls. When we arrived the next day, the car we were interested was pulled up waiting for us to test drive it and the ultimate contract was for the exact price that we had negotiated. Perfect!

Tom Golden

Jan 3, 2016

I usually don't write reviews, but I felt I needed to spread the word about a great salesman. Matt went above and beyond to find me 2 2015 Promaster Vans with the equipment I needed. He not only found them but gave us a great deal. I'm in the process of buying a 2015 Dodge Ram pick up from him on Monday. Matt is the best salesman I ever dealt with.Tom Golden

WeloveourRams

Jan 2, 2016

Matt found the truck we wanted right away. He definitely is dedicated in taking care of his customers. Thanks Matt for a great experience at Tyson.

lesnik9

Jan 1, 2016

It was really great dealing with Adam, he made it a pleasant experience .. and you don't hear that much when talking about buying cars

Dee

Dec 30, 2015

Larry made buying my new Durango as simple as could be. He is a great salesman to deal with!Overall it was a great buying experience. I highly recommend Tyson Motors and Larry Holcomb as your salesman!

Laura70*

Dec 30, 2015

Matt quickly found the Jeep Cherokee I was looking for and was able to work out a great deal with financing. Overall it was a great experience and recommend this dealership to anyone looking to buy a vehicle.

Dave

Dec 29, 2015

If your looking for a car salesman without the games go see Larry Holcombe at Tyson in Shorewood. JP is an excellent finance guy. Made extras available without pushing. This is my 3rd new car purchased from Tyson in 5 yrs and every time it feels like a win. Other people I've recommended to Tyson have felt the same way. Give these guys a shot. They are the best.

JeepRenegadeFan

Dec 27, 2015

The car buying process to me is like going to the dentist, something you gotta do but don't want to. Tyson motors made it very easy, and I'm happy with my new vehicle.

laurie1108

Dec 27, 2015

Went in to start the process of looking for vehicles. Test drove the Jeep Grand Cherokee, had features I wanted, really liked the way it handled. Made me a great offer.

cvent123

Dec 23, 2015

Dealt with Tim and he made buying a new car a breeze! Super nice guy and was great to deal with! Told him what I wanted, he helped get a price I was very happy with and before I knew it I had a new Jeep. This is the only place I'd recommend getting a new Jeep, Dodge, or Chrysler from!

Jnet7930

Dec 21, 2015

I had some time issues. Told the saleman what I wanted. He took my info. He did some research. We did some test driving. He talked to his people. Bam! I was in and out. Made it to work on on time . An awesome experience. All around great guy. Very knowledgeable about each vehicle I inquired about. He was just AWESOM!!!

Steve RT

Dec 21, 2015

I just purchased a new Jeep Grand Cherokee and Rex Smiley and Aaron Lang were great to deal with. I appreciate that the process went so smoothly, and I have to give Rex two thumbs up for his product knowledge and attention to customer service.

2Nuges

Dec 18, 2015

Adam was so very helpful to my husband and me in the purchase of my Durango. We feel he went above and beyond making sure he answered all of our questions (including one that involved a tape measure) and explaining the new technology in our vehicle. Brian in Finance made sure we understood everything involved and options available to us in financing our purchase. Aaron walked me around the dealership to show me where I would drop my vehicle for service and oil changes. If you need a vehicle go to Tyson, you won't be disappointed!

Hart2Hart

Dec 17, 2015

Matt was excellent. He made us feel like we were the most important customer that he had. He is professional and a huge assets to Tyson Motors! We will recommend Tyson and Matt to any of our friends that are looking for a new or used vehicle. Buying a car is NOT something I like doing and Matt and Mike (finance team) made everything work so smoothly! Thank you !!

Jim r 5

Dec 17, 2015

The experience was great, Rex knew the,product and JP made the financing clear and easy. I had to have a hitch put on after the sale and all went smooth no problems getting it done.Jim Relyea

Shortstop010

Dec 17, 2015

I just bought a 2016 Hellcat for my boyfriend for Christmas. Larry, Dan, and the rest of the staff were top notch through the whole process......from helping me pick out the perfect car, to plotting to get my boyfriend there, to the actual surprise reveal.......right down to placing the surprise Christmas card inside the car and a bow on the hood. I couldn't have asked for a smoother experience or a more pleasurable staff to work with. If you don't buy a car from Tyson, you're missing out!

Sue

Dec 16, 2015

J.R. sold me my new Jeep Limited last Thursday with the help of Bryan in finance. This couldn't have gone any smoother! I have been part of the Volkswagen family for 15 years so both those boys made it very easy to transition. I spoke with J.R. and Bryan on the phone and we picked out my car on the phone and did the pre-approval for the car in a span of 30 minutes. We worked out the price on the phone and picked up my new Jeep two days later and was in and out in 45 minutes. I didn't want to go over anything; I just wanted my car and leave and I did!! J.R. got my humour (I think) and responded to me in the sale way which made it all the more easier. Great guys. Have been telling everyone where I bought my new Jeep from and how great these boys were...even though Tyson is out in farm country and I could see cows in the distance. Ha J.R.Thank you againSue

Carmella

Dec 13, 2015

This was our 3 purchase using this dealership. These people are the best around. Our sales person was J. R. Neilis. I couldnt ask for a better sales person. This is the only place I would ever go too. If they dont have what your looking for then they will find it. Ask for J. R. Neilis to have a great experience at this dealership

Michael0658

Dec 12, 2015

This was our first new vehicle purchase at this dealership and the folks were friendly and awesome to work with. My new Buddy and salesman Bob Adams was great to work with and took the time to get to know us while also transitioning us into our new SRT Hemi Challenger

MrLeeTorne

Nov 30, 2015

Bill smiley was awesomeMade me feel like I was dealing with a friendHe was very informative & patient with meI love my Journey Thanks Bill Smiley

The Murnighan Family

Nov 30, 2015

I've purchased many vehicles in the past and I must say this dealership is very easy and straightforward to work with! It was a great experience and would recommend Tyson Motors in Shorewood, Il.

The Parton Family

Nov 25, 2015

Due to an accident This was my second time using Tyson motors in the past three months, Bob Adams was wonderful to work with, and made this car buying experience an awesome one! If you are shopping for a new Dodge Jeep or Chrysler I totally recommend using Tyson Motors of Shorewood Il!

Budman

Nov 24, 2015

The car buying process was made very easy by my salesman. His knowledge if his product was exceptional.His personality was upbeat and friendly. I would definitely recommend him to my friends who are looking for a new car.

edsusanstech

Nov 16, 2015

This dealership from top Jim Kinney to all involved of the purchase of our new car were so wonderful! Our salesman Bill Waytek and his Manager Anthony Marzullo were wonderful in helping us both come to a car price to purchase and trade. The entire staff are always friendly and do their best to make you happy. Service is always wonderful too when you need to take a car in periodically for maintenance. Have purchased many cars over many many years and have never been disappointed! Thanks to you all!Ed and Susan Stech

jkman

Nov 16, 2015

J.R. was very friendly and worked with us to give us the best possible deal on our trade-in. He was quick in how he handled everything and ensured that I left the dealership with a smile.

Smith Family

Nov 13, 2015

We were came to check out the Dodge Journeys and Larry spotted us and immediately began to assist us with all our need. He's very friendly, knowledgeable and didn't do a rush job on us. He made us felt comfortable and took great care of us. He is an outstanding Sales Man!!!

candy88

Nov 12, 2015

We have bought our last 2 vehicles with Tim as our salesman. We will keep coming back to Tim because he makes the entire purchase easy without any pressure.

Repeat Buyer

Nov 12, 2015

Tim S. went out of his way to please us. We were able to compare 2 vehicles side by side with looks and test drives. Once vehicle was purchased, Tim took time to review all ins and outs of the vehicle. We have purchased 3 vehicles here in the past 2 years and 2 friends as well have purchased based on our recommendation.

DodgeDart.312

Nov 11, 2015

I love my 2016 Dodge Dart. JP and JR were very helpful in my purchase. I was glad I was able to trade in my van.

Sharmik

Nov 11, 2015

This was a great experience in buying a car. There was no pressure to buy a car. We were told the price, and that is what the price was when the car came.

StuW

Nov 10, 2015

I was looking to factory order a 2016 Challenger Scat Pack with options, I had tried many dealers for their best price. I made contact with Bob Adams at Tyson, he called me back with their lowest price, which was the lowest price I had received. I made an appointment to meet with Bob, check out the dealership and place my order. Bob made it a great experience to order/buy my new Challenger, he was knowledgeably, helpful, and not pushy like you find in most dealers. It only took four weeks for my new car to arrive at the dealer. I got another $500 off the already low price using a Dodge Bonus Certificate mailed to me earlier in the year. My advice is give Tyson a try, ask for Bob Adams he will make it a smooth and no hassle buying experience.

mata011

Nov 9, 2015

I thought my Sales Rep was very good at what she was doing. She gave us no pressure and had all the information I was looking for. Very helpful and open to any questions. She provided us with great lines of communication and if she didn't know the answer, she reached out to the others on staff to help us out. I would recommend her to all my friends and family.

rachellynn92

Nov 8, 2015

I give this dealership a 5/5. They without a doubt were so helpful and so nice compared to any other dealerships I have gone to/sales people I have dealt with. This was my first time purchasing a car and they made this experience an exciting and stress free one. I definitely recommend you go to Tyson Motor to purchase your vehicle, you won't be disappointed with them! They also make you feel welcome and are very personable. Thank you for helping me purchase my Jeep, you guys are awesome!

Prezmr

Nov 6, 2015

The entire experience was positive from beginning to end. My salesperson Rex did not waste my time during negotiations. We were able to get right to what I was willing to pay and get the deal together. I ordered my car from the factory and it was delivered several weeks earlier than expected. I appreciated the time and attention he spent explaining everything to me about operating the car as well as setting up all the technology before I left. I would recommend this dealer.

tomsoma

Nov 5, 2015

Today i purched my Dodge Journey from Tyson Motors in Shorewood IL.My salesman was Larry Holcombe, he was very noligable,and cared about me getting the best deal icould get, and with him as my salesman i know i got that.He took the time to see what i needed and worked magic to make sure i got the best deal i could get.I woulh highly recommend using Larry if you want the best deal , you will not be disappointed!!!!

GaryHamm

Nov 3, 2015

My salesman was J.R. Neilis and he was very knowledgeable in my new vehicle.I am incredibly pleased with the way the salesman help explain all the features of my Jeep Wrangler.Tyson Motors of Shorewood, Illinois has Great Deals and a Excellent Customer Service Department. This is what car buying should be easy and stress free with no haggling over prices.

Kenny Bryant

Nov 1, 2015

Bob was very knowledgeable, helpful, and not pushy. I will look him up for our next purchase! Will also recommend Bob and Tyson motors to friends and family.

SilverFox47

Oct 29, 2015

I have purchased 14 vehicles from Tyson Motors over the years and can only express my gratitude for their quality of service. Each and every individual has been professional, courteous and concerned about satisfying my needs. I especially want to point out my recent dealing with Ryan Joritz in Service. When I had problems with oil consumption in my 2014 Jeep Cherokee, he worked hard to resolve the problem. He also, dealt with me when my son passed away in resolving problems with my sons 2014 Jeep Patriot. He is an great asset to Tyson Motors!RespectfullyPhil Acton

Tori V

Oct 29, 2015

I went to look at the jeep renegade and J.R. has been the best sales man trying to find the perfect car for me. he always kept meupdated and knew the time frame I needed a new vehicle by. When he knew the vehicle in transit was not going to be here in time. He found another one at another dealer for me and had it for me in about a day or so. now I'm in my new vehicle that im in love with. J.R, Aaron and Brian have been wonderful with me. I'm a very happy customer!

mike_lowery2

Oct 27, 2015

Long story short, walked in asking about grand Cherokees. Me and my wife were greeted promptly by a man named Bill Smiley. left with both me and my wife with a grand Cherokee and a new Chrysler 200. They met our budget and beat the pricing we were offered at other dealerships by Plenty. If you are in the market for a new Chrysler product, give them a try. You are guaranteed to leave happy.

JAM

Oct 26, 2015

This was one of the best car buying experiences we have ever had. Everyone was friendly and easy to deal with. I would recommend Tyson to anyone looking to purchase a new vehicle.

Mark1212

Oct 26, 2015

This is my second new car bought at Tyson. They have a great sales team and make great deals. I will return to this shop.

ScottH01

Oct 26, 2015

Our 2003 Audi A4 was getting a bit old and repairs would have been expensive. We decided to purchase a new vehicle and began looking at different cars as well as dealerships. We needed something a little bigger and more functional than a sport sedan and took a serious look at Jeep products. We settled on the Jeep Patriot. We loved the retro look of grill and headlights as well as the over all functionality and space of the vehicle. We went back to a dealer we had purchased a Chrysler from before, Tyson Motors in Shorewood. Tyson had a very nice and informative website which made it easy to locate a car we were interested in. We contacted Tyson to make an appointment and told them what Patriot we were interested in. When we arrived, the Patriot was waiting for us. The salesman, Jason, took time explaining all the features of the Patriot and JP, the finance manager, took his time explaining all the different financial and service options. At no time did we feel any pressure to buy and we were pleasantly surprised offer for our Audi. We have recommended Tyson to our family and friends, and we will continue to recommend Tyson Motors.

sherlock106

Oct 26, 2015

Buying a new car for me has always been a hassle. From picking the one I want all the way to the paper work. I found Tyson motors to be better than the rest. Once I had picked the one I wanted it was fast and painless. From trade in, finance, to out the door I could not have been happier. I have bought two cars from Tyson and will continue to shop there.

Bbond007007

Oct 24, 2015

They made it so easy to purchase my new Jeep. No other dealer could come close, let alone beat the deal that Tyson made us. Bill W was an amazing salesperson and very knowledgeable. Brian J in finance made the whole process very easy and enjoyable. This is our fifth vehicle that we purchased from Tyson in the past three years and hopefully there will be many more to come!B. Bond

life-er

Oct 24, 2015

wow was this an easy deal to put together ... they listen ....they don't play the normal dealership games..... and they are easy to work with.. thank you Matt W and the rest of the staff on helping me get this done .

Mikej123

Oct 24, 2015

I worked with Rex Smiley and he was very professional. He helped me pick out the right car that best fit my budget. The experience through the whole process was very fun. I definetely recommend my sales person and this dealership to all my friends and family. Thanks again Tyson motor!

JohnnyV

Oct 23, 2015

There isn't a better dealership around. LOWEST price against the 9 dealerships I shopped. Sales, FInance, EVERYONE was nice to be around and respectful of my time. I wouldn't buy a vehicle anywhere else. I'll keep coming back again and again.

mojo72

Oct 23, 2015

After visiting a couple Jeep dealers and being told we couldn't get the price we were looking for on a new Wrangler Sahara we checked out Tyson on the advice of a friend. So glad we did! The other dealers kept pushing us about how in demand Wranglers are and no dealer will accept the offers we were making. They were wrong! Our salesman Tim was super professional and seemed very confident they could make the price work. We picked our Wrangler out and Tim introduced us to Aaron, the sales manager. About ten minutes later we were shaking hands and getting paperwork ready. They had a lot of customers there so we did have to wait a little bit to get our paperwork signed. Everything was so upfront and Aaron made our deal happen so we didn't mind. They had a LOT of customers and it's obvious why. JP handled our paperwork and was also great to deal with. So quick and straight to the point. It was very refreshing. We will definitely be back to Tyson soon for our daughters first car! Thanks guys!

OliverHorn9

Oct 23, 2015

Bought my second Chrysler there the other day. Just like last time it was super easy. Not only did they help me get the exact Chrysler that I needed, but Aaron and Tim made sure I got the best deal based on the comparison info I had received via my online research. They told me to do my research and that they would make sure I got the best deal. They were right (just like last time). I will be buying all of my vehicles here and making sure all of my friends and family start and end their car shopping at Tyson.

whitneee77

Oct 23, 2015

I cannot say enough wonderful things about our experience at Tyson. They provided us with excellent customer service, a great deal on our purchase, and of course we walked away with an awesome jeep! I have never left the dealership happier or more confident with my purchase. A+

mikec1305

Oct 22, 2015

I was in the market for a new vehicle and i thought no other place than Tyson!! I have heard nothing but good from them and i was not disappointed! everyone there was soo friendly and Jim went head over heels for me to get the right vehicle and not somthing that i didnt like. I love Tyson and will be back for anymore vehicles!!!!

Bob

Sep 26, 2015

We get all our cars from Tyson in Shorewood. I wanted a Jeep Patriot so I went in and had great service with Matt - he worked hard to get me the best deal and really goes above and beyond to help. Excellent service and excellent guy!! Thanks Matt!!

Kingki

Sep 24, 2015

I ordered a vehicle and had to wait for it to come in. While I waited for it to arrive my credit was screwed up. But he somehow managed to get me a loan still and at a very good interest rate. Very happy with how hard he worked for me.

RipCord237

Sep 12, 2015

I've had great experiences with Tysons in Shorewood. I have a huge list of exceptional experiences with my sales guy Jason Beltran and the service manager Joe. I have to compliment the Service dept (Joe) specifically for helping me with this. My daughter who is active military and is stationed states away from home stopped in for a surprise visit. She had the whole week to visit but had to go back the next Sunday. On Tuesday I noticed her car (2015 Patriot) had a minor shaking feel while stopped with car in gear. I called Tyson service and explained what was going on. The service person on the phone checked and they had no openings for two weeks because they were swamped. I told him the urgency and asked if there is anything they could do. He politely said I'll check with the manager. The manager Joe, got on the line personally and verified all that I had told him. Joe seemed to care and i believe Joe is a supporter of our military by how sympathetic he was to my issue. Joe said he would do everything he could. So I didn't hear from him again till Friday and totally had figured he forgot. I was wrong, he called me back two days later personally and said he had a cancelation and could squeeze me in sat morning.I brought it in Friday night and they had it ready to go before noon Saturday. You can't expect this kind of customer service anywhere but that's the service I received from Tyson. Joe really stepped up and I had to at least write a review.Thanks Joe and Tyson'sJason Keeling

gsochan

Sep 4, 2015

J.R. was awesome! It was my first time buying a car, and he made the process super easy. He is a very nice guy!!!

Jeeps Rock

Sep 2, 2015

Everyone that we dealt with today were very professional and courteous. We were kept informed throughout the entire process on what was going to happen next, right up until we left with our brand new Jeep.

Marits

Aug 26, 2015

I am very grateful to the sales staff of Tyson Motors at Shorewood, IL. They are very knowledgeable and patient. I highly recommend their dealership.

5Svob5

Aug 17, 2015

I can't say enough about our experience with Ryan Joritz at Tyson of Shorewood. Unfortunately, we have had repeated trouble with our town and country mini van. However, every single time we have needed to bring our van in to be assessed, Ryan has gone out of his way to listen to our concerns and address them in a timely manner. He answers our questions and is considerate of our frustration. I am very appreciative of great customer service, as it seems to be something of a lost practice in this day and age.

DougK

Jul 30, 2015

Great dealership started with an online inquiry stopped in met a helpful staff. Sales person showed me exactly what I was looking for plus dealer had a great selection of RAM trucks! Worked with Sales Associate explained what I was looking Sales Associated did his due diligence by researching my options and work with me to close the deal!Thanks again!

GerryB

Jul 26, 2015

Went to several dealerships where everything was okay until it was time to negotiate price. That's when their attitudes changes. Tyson Motor was courteous and helpful the entire process from my first inquiry online to going to dealership, negotiating price and buying the Wrangler. Will definitely recommend them to friends & family.

mark_jay

Jul 26, 2015

It all started with an online inquiry, but turned in to a great purchase. Excellent customer service, great and knowledgeable staff who really worked hard to earn my business.

dwadas

Jul 25, 2015

I have purchased 8 new cars in my life and I have had great experiences and some really bad ones. I am happy to say the two cars I purchased from Tyson were the best. Most recently I purchased a 2014 Jeep Grand Cherokee Summit. Since the 2015 models were already out they had huge incentives to get the 2014s. Aside from that, they were more than fair with my trade-in. Honestly if you walk in with a realistic goal on what kind of deal you want they will work with you and make it happen. I really enjoyed working with my sales guy Tim Slattery. Super nice and very genuine guy. Next time I purchase here I will ask for him. My wife and I also worked with JP in finance. He made the process as painless as possible and answered any crazy questions we had quickly and correctly. Joe Hart is also a really good guy in service. Can't say enough about Tyson. If nothing else, if your in the market for a Chrysler product, give them a try. Also, the quantity of new cars they have on the lot is insane.

Tiffany

Jul 19, 2015

Great customer service, Matt Weisel makes buying a car Hassel free. I would definitely recommend him to my friends and family. And I will be coming back to him for future purchases.

Mex

Jul 13, 2015

My wife and I just bought our 2nd vehicle from Tyson. Our salesman and manager we dealt were awesome, at no point did we feel any pressure to buy something. Our sales person was extremely patient with us as we weren't sure which vehicle we wanted. We ended up with a Wrangler and the price was unbeatable. I would recommend this dealer to any body.

Joeyrbbns

Jul 5, 2015

Buying a new vehicle is filled with anxiety, frustration, relief and joy. Walking into Tyson, I knew I needed a new vehicle but never thought I would ever buy a brand new vehicle. JR took his time and gave us honestly during our time at Tyson. He explained what we can afford and listened to our needs for the present and the future. In the end I can not begin to express how amazing our experience was. JR made buying a car easier than ever!! We will be returning to buy our next vehicle at Tyson. THANK YOU JR!!!!

brownecg

Jul 3, 2015

I had talked to the salesman, Matt Weikel, two or three months ago about replacing my 2007 Dodge Grand Caravan, and at that time he thought that the options that I wanted would require a special order from the factory. I returned to the dealership yesterday (on very short notice), to inquire about placing an order. it Matt checked their inventory, and said that they had a Town & Country with all of the features that I had wanted (plus a few more that I hadn't required, but liked), that he could sell me for somewhat less than the Grand Caravan that we had considered ordering. After inspecting the minivan and the deal that I was offered, I decided to purchase it, and was able to complete the transaction and drive out with the new van within a couple of hours of entering the dealership. I was very pleased with the service offered by Matt, and also with the assistance of the dealer's business manager in completing the transaction, giving me a full explanation of all of the details.

frc54

Jun 29, 2015

I bought my 2015 200S on a Saturday in August, 2014. Five [5] hours after I took possession, the air bag idiot light went on causing me to bring the car in that very next Monday morning for which I had to wait two [2] more days for them to get parts for the repair. Within the next month, the driver side front tire had a blow out--not the dealer's fault--that cost me over $200 to replace. Not off to a good start. When it came time for my first oil change, their "Express Lane" signage showed a 3-1/2 hour wait the first time I tried, and in the same week I attempted to get my oil changed again, and their "Express Lane" sign said it was a 2 hour wait. It wasn't even a weekend.Still haven't heard from MY sales guy since I purchased the vehicle. If he's not there any longer, you would think SOMEONE would have made one phone call to see if things were okay since I bought this car.I also made an inquiry about the Takata air bag issue to the service department, and they could not verify that this vehicle was or was not equipped with this product. Great service!?

mel2333

Jun 26, 2015

great customer service. my salesman Tim was awesome. i went in the morning and he got up and introduced himself and we got it done the same day. he helped me a lot and told me a lot about the car and everything what I needed to know inside and out. love my Jeep

renee107

Jun 24, 2015

We went in to test drive and possibly purchase a vehicle. We did the test drive and bought the car the same night. Our salesperson Tim Slattery was very personable and explained a lot about the car. JP helped us through the loan process and was so nice. Even the sales manager Anthony Marzullo introduced himself. I really like Tyson Motors, and would not only buy again from them, but would also refer friends and family.

ejeep15

Jun 17, 2015

My experience at this dealership was great Tim was a friendly person and he helped me a lot and told me a lot about the car and everything what I needed to know I had a good experience there I would recommend this dealership to all my friends.

momofbuyer

Jun 16, 2015

My daughter just bought her first new car from Matt W. at Tyson. Her experience was most definitely a positive one. She knew what she wanted and Matt helped her find the right Jeep. I was there only for support...she wanted to do this all on her own. Matt made it easy and made her feel comfortable. Tyson negotiated with her and gave her a great deal. She is thrilled with her new Jeep and was not frustrated at all. Bob from finance explained everything to her and answered all her questions. We have bought trucks from Tyson before and this was by far the easiest and smoothest sale so far. When my husband is ready for a new truck he will be seeing Matt. Thanks Matt and team for a great experience.

Christina Q.

Jun 15, 2015

I was referred to Tyson Motors by a friend that just bought a 2015 Wrangler Sport. Before I came in to the dealership I spoke with JR and he did everything possible to get me where I wanted to be from my payment, to the trade-in, to the exact Wrangler I wanted! When I came in to get the vehicle I wasn't there too long, and it went smoothly! Bob Drier was great as well, went very smooth as well. They were awesome, I won't go to any other dealership!

my chally

Jun 15, 2015

I found the vehicle I was looking for at Tyson. Established the options, resolved the great price through my email. Did not need to haggle or go to the dealership to work the pricing issue. Got the great deal and went to dealership to pick up the vehicle. This was the easiest buying I have ever had. JR was the salesman and could not have been nicer and was very concerned over any questions or needs that I had pertaining to the vehicle and the purchase. I would buy from this dealership and highly recommend to anyone looking to purchase.

Peter

Jun 15, 2015

We just leased a 2015 Jeep Wrangler Unlimited Rubicon from Tyson Motor in Shorewood, Ill. We worked with Tim Slattery. This was hands down the BEST experience I have ever had with a car dealer/salesman. Tim responded promptly off an online inquiry. We had been looking at Jeeps for a couple of weeks and had a good handle on features and cost. Tim didn't waste our time. We struck a deal in principal over the phone that day but they did not have the exact car we wanted in stock. Tim tracked it down through another dealer out of state and we gave him a deposit knowing it would take a few days to get the car. From there EVERYTHING went EXACTLY as Tim said it was going to go. Communication was great, follow up was great. He updated us on the status of the delivery and sent us photos of the car when it arrived. We picked the truck up a couple of days later, and we love it. There is a Jeep dealer 5 minutes from our house and another less than 20 minutes away. We drove over an hour to get this car because 1) we got a great deal and 2) Tim worked his butt off. This was a new-school experience and I mean that in the best possible way. It felt like Tim was actually working for US and not for the dealer. If you need a Jeep and you are anywhere in the Chicago area, I would recommend Tyson and Tim Slattery all day long.

Amanda M

Jun 12, 2015

I bought a car from Matt Weikel. He was absolutely amazing. He was friendly and got me exactly what I wanted. My husband then bought a car from him because he saw what a positive experience I had. The dealership does not play number games and genuinely wants you to walk away with the car you want. I would definitely recommend this dealership to other people.

Bob W

Jun 12, 2015

I drove 5 hours to purchase my car here. These guys are top of the heap. Everyone for the Managers Jim, Aaron, Anthony and Tim. The sales guys were great. Matt Weikel was really great to work with

jp1234

Jun 9, 2015

Tim Giacomi. Is an extremely knowledgeable salesman. He holds great customer service and a professional, comfortable attitude.Aaron Lang. Is a great business man with patients. You two are great and look forward to doing business again in the future.

dncnbug817

Jun 8, 2015

My year-old car had ongoing issues which made it unsafe to drive (stalling randomly and not coming back on leaving me stranded in the middle of intersections and such). Even though I was freaking out a bit at first (I was really frustrated with my car) everyone at Tyson Motors (particularly Matt) helped work an amazing deal for me to get me into something new. It really was magical, what they did. Thank you Tyson, once again, you deserve a cookie ;)

pbdart

Jun 6, 2015

After contacting Aaron Lang about a Challenger R/T Plus our experience with buying a car went to a new level. Aaron, JR and Bob were Professional, informative and honest to the max. The car, price and service were second to none. If anyone is buying a dodge jeep or Chrysler check them out for outstanding deal.

francism718

Jun 5, 2015

This dealership is by far the best one we have been too. There was no pressure and you could tell that they were looking out for the customer. My husband and I recently bought a Jeep Wrangler and would go back for our next vehicle. Our Salesmen was great, highly recommend.

gordyt61

May 28, 2015

My wife and I were beginning the process to purchase a new vehicle. Tyson Motors was our first stop, but we were just looking. Mike Murray was our sales rep and he was very professional, casual and made us feel at ease. Eventually we were made a deal that we could not turn down. We even bought an extended warranty, which is something we have never done in the past. We worked with Bob Drier in finance, he was very pleasant and extremely helpful. At no time did we feel pressured by Mike or Bob. They just layed out the offers and we chose what we wanted. My wife hates the car buying process but was thrilled at how easy and professional the experience was. We will be telling friends and family about Tyson Motors. Oh and I love my Patriot!

matt2727

May 26, 2015

As a first time buyer it was nice to go to a dealership where the sales and finance employees explained everything really nicely in a way that was easy to understand.

lew234

May 22, 2015

I would recommend to any one looking for a Chry.Jeep or Dodge Great experience.

jeep3

May 17, 2015

I've been going to Tyson Motors since I bought my first Jeep wrangler in 2007. I've never had a bad experience, from service to sales associates. I'm now on my third one from them. They have a large inventory to make your selection easy!

SKScrivner

May 16, 2015

Today was the second time I have purchased a vehicle from Tyson Motors, and I was even more pleased than I was the first time and I didn't think that was possible. My salesperson was J.R. Nellis both times and I am so pleased with his customer service, I called him on the phone and told him exactly what I wanted and he searched and found it for me in just a few days. Being a single woman sometime when you make a purchase like this some salesmen will try to take advantage thinking you don't know what they are doing. I have had dealers try to sneak things in on me thinking I didn't know, but with J. R. I felt comfortable enough to tell him on the phone and I trusted he would get it, nothing more, nothing less. I am also impressed with Bob Dreier, the finance man, he treated me very honestly and didn't try to sell me things I did not want or need. I would recommend this dealership and these two gentlemen to anyone. I have worked in the service industry for many years and some of the people are to say the least, a little shady. These two show that there are honest and courteous sales people in the car industry.

LM

May 14, 2015

We have bought numerous cars from here and referred several family and friends. Matt W. is always awesome to work with! If you are looking for a great dealer with great people this is the one for you!

dhp3351

May 12, 2015

JR Neilis was fantastic again. This was our 3rd new car purchase from him. Would go no other place. Friendly, professional and always answers our questions or concerns.

miagia617

Apr 30, 2015

Honestly, we were NOT going to buy on the day we went in. We were simply looking to figure out a car I was interested in. After we left there, we were planning on going into another dealer to look at a different make/model for a different car. However, not only did we not make it to the other dealership, we also ended up buying a car we weren't even looking at initially. Tim G. was our sales man and he was the most easy going, non-pressuring kind of guy. He made us feel at ease and was patient with us and our concerns. We got a really great deal and felt like confident about our new purchase.Not only was our sales man awesome, the managers and finance people were awesome too. They gave us a great deal without hesitation, kept us where we NEEDED to be as far as monthly payment and got us in and out in a fair amount of time. This is our second car from this dealership and to be honest, I will recommend all my friends and family to go there as well. They have definitely proven to us that they are our dealership for life! Thanks so much!

FGO2015

Apr 24, 2015

I search for over 2 months for the car that I was looking for, but when I arrived to Tyson and spoke with Jeramiah Mullens the Tyson employee that help me. He was very helpful, answer all my questions and made the transaction so easy and smooth. I'm very content with my purchased I have recommended a few family and friend and I know for fact that a couple of them have bought car from Tyson as well. If in the future I find myself in the need to purchase another vehicle Tyson will be the first place to look. Thank you Jeramiah Keep up the good work.

teamster02

Apr 17, 2015

Went to the dealer to look at a 4WD Jeep Cherokee after driving all the others in this segment. No comparison on the ride quality and the amount of features for the money. They had an enormous amount to choose from. Our salesman (Jake Jordan) took a long time to show us many different models and trim levels. Test drove a few for comparison. Decided to spring for the limited and also a v6 for the extra towing capacity. After an initial miscommunication about the exact vehicle, the dealer REALLY went out of their way over the next couple of days to make sure we got the EXACT vehicle for our needs. Tim King (Sales Mgr.) really stepped up and got it done (involving a dealer trade among other things). I feel we got a great price, and what could have been a misstep, turned into a VERY positive experience and showed the character of the dealership! I definitely would recommend this dealership!

Susan

Mar 26, 2015

Tim Slattery was very helpful and friendly during the car buying experience. He was very knowledgeable of the car I was looking to purchase. I ultimately purchased that vehicle and am very happy with my new car! I have already recommended him and Tyson to several people who are actively looking for new cars.

SandiR

Mar 21, 2015

I went in honest & straightforward in regards to my possible trade in thoughts and buying position. Jake Jordan did an excellent job listening and executing the sale. I appreciate Jake & JP also allowing me to reach out after the purchase with perhaps unusual questions and answering me honesty. I appreciate no run around - ask & answer. The experience at Tyson, overall was a good one. And while I initially went in for Service and ended up not servicing my old van, I was able to talk to a few folks in the service department and I was really impressed with their knowledge, friendliness and follow through. Thanks, Joe & Ryan.

John B

Mar 19, 2015

It was a great buying experience.Mike Murray was very knowledgeable on the vehicle he was selling.Anthony Marzullo answered all our questions, and went out of his way to make the deal.Bob Drier was extremely respectful of our time, and very patient with answering all our questions

RonWolflick

Mar 8, 2015

Repeat Customer of Tyson Motors (3rd Jeep) - Excellent Sales Team and Price.Experienced a mysterious - hard to troubleshoot issue with 2013 Grand Cherokee Limited still under Warranty related to (transmission/cold weather). The issue was finally resolved through the diligent efforts by Service Advisor (Danny Galvan) and Service Manager (Joe Prno). It took a few days - as the problem was intermittent - but the Tyson Service Team didn't give up and identified and repaired the issue. Great communication along the way.Highly recommend Tyson for Service and Sales across the board. Other Dealer's need to take lessons from Tyson Motors in Shorewood !! Thanks for the great job...

Kfencl08

Mar 4, 2015

Everyone is so nice that works at Tyson motor...I felt no pressure to buy my vehicle and everyone was very friendly and accommodating to my husband and I! Overall it was a great experience.

Ruben

Feb 24, 2015

I live in Chicago and it's worth the drive to get my vehicle serviced here I've tried but not very happy with their service or customer service I was trying to up sell me something I didn't need it I would never go anywhere else very satisfied :-),

hwax

Feb 20, 2015

The price was great they got us the vehicle we wanted at the price we wanted .in the wnd it allWorked out and everyone was happy

miaamos4life1

Feb 20, 2015

Mike was an amazing sales man! Extremely informal! He knew the answer to every question we asked! He was like a walking encyclopedia for the jeep wrangler! Hands down incredible!

Saul32

Feb 20, 2015

Aaron emailed me with questions and actually listened to my requests. He also offered a way better deal than 3 other Jeep dealerships I had visited. He set me up with Bill Waytech and within 20 minutes or less they located the Wrangler I wanted. I signed for it on the spot and they had it delivered the very next day. Bill knew the answer to all my questions regarding my new Wrangler. He went over extended warranty options and other services they offer but never made be feel like I HAD to purchase anything. It was incredibly smooth and painless. I wish all dealers could be this GREAT!!

Steven Kopec

Feb 16, 2015

Brought my Dodge 2014 Grand Caravan in for intermittent heater problem. Service dept (Dan Galvan) verified the problem as I drove it in without an appt. He gave me an appt. He wrote up the problem in case it wouldn'tocur again (altho it happened 3 times in the past). I brought the car for apt and Dan had arranged for a loaner so I could get going (he said this type of problem would take more than a day--and it did). It was fied in 2 days and it works better than new. I am pleasedwith this dealer and their staff. I will recommend the sales AND service department to all that need work on their Chrysler product automobiles.

Tom Z.

Feb 16, 2015

I have been a customer of Tyson Motors since 1984. Year after year my family has been treated with nothing more than A+ respect. From Jim K. Every one in the Service Dept. Sales people and including Parts Dept. all the way to the Cashier. They go above and beyond for ALL customers of theirs to make sure they are treated like 1st class. Thank You from this customer for LIFE...

brjr51

Feb 14, 2015

I ordered my Wrangler from Tyson through salesman Tim Slattery. No other dealer came close to price and Tim did well trying to keep me updated on the order. Very courteous and professional throughout and the actual transaction when the Wrangler was delivered went very smoothly. Bob Drier handled finance and again, very professional. No high pressure sales tactics and we were in and out of the finance office in about 15 minutes. I would definitely recommend Tyson along with Tim and Bob to anyone contemplating a Chrysler purchase.

bjs1785

Feb 13, 2015

i can't say enough good things about my experience with Tyson Motors! Between sales and service my needs were met....and exceeded. When I bought my truck, Aaron Lang stated that Tyson service and support extends beyond the sale. They mean it! Anthony Marzullo in sales and Joe Prno in service are terrific to work with, and I thank them both for their efforts!I will be a repeat customer to Tyson.

KSmith

Feb 13, 2015

Tony & Joe , Ryan & guys in service went above & beyond in a sticky situation for us!! Never had ANY dealership do this! Shop atTyson!Thanks Guys!

carrver

Feb 7, 2015

My sales rep got me into a 2014 Patriot Jeep and met my monthly budget. I purchased the extended warranty, already had to use it when I ran over something giving me a flat tire. I paid nothing to have it replaced, because it was covered under the warranty.

dsaxline

Feb 5, 2015

I communicated with JR in regards to a vehicle and had a great experience. JR answered all of my questions promptly and got me every piece of information I asked for. New photos were taken of the vehicle and it was placed in an area where snow wouldnt accumulate. JR even went as far to placing a hold sign in the window of the vehicle when I couldn't make it in due to snow and work. It was above and beyond service. If only more dealerships had employees that cared about the customer! I recommend working with JR!

JL

Jan 26, 2015

In December I had my car in for service, it was unsatisfactory, then had to return the vehicle a second time, In January, I had another vehicle in, we had issues, I am giving them a third chance to rectify the issue before completing this review.

Althomas

Jan 23, 2015

I had some recall work done on my Cherokee Laredo. My service rep was excellent and very attentive. He delivered on what was promised! I was very pleased with the service and timeliness. I was concerned they would not be able to get the work done when promised since the recall took 5 months to get parts. I understand this is not the fault of the dealership but Chrysler/Jeep. My brakes went out the week before scheduled service and they paid to tow it in and got the work done. Thanks for a nice experience.

cpwboarder

Jan 17, 2015

My wife and I recently visited the dealership because our 08 Honda was starting to develop expensive problems. My wife is a road warrior that puts on heavy miles so we need a car we can depend on. After talking with Tim Slattery and explaining our needs, he had the perfect solution. We looked at a 15 Cherokee Sport and immediately fell in love. This one in particular fit our needs because the 4 cylinder engine paired with a 9 speed transmission gets surprisingly good mileage while the 4x4 capabilities and cold weather package ensure she will arrive to all of her destinations safely and comfortably, regardless of season. We could not be happier with our decision. The entire process was smooth and Tim made sure to explain every step of the way. I was also pleased with the trade in value seeing as some dealerships would only offer $500 for an 08 with 150k miles. We were happiest with the interaction with the salesman. He was not pushy or trying to force a sale. He listened to our questions and concerns and gave us solutions to our problems. We will definitely be back to see Tim.

Slack

Jan 14, 2015

From the first handshake to the last Chuck was all around great to work with. With making 4 different trips to the dealer I never felt pressured or pushed to buy a car. Chuck understood all of the circumstances and worked patiently with me. Working with Bob the finance person was also a breeze. I am now the proud owner of a 2015 Jeep Wrangler unlimited.

RedSRT

Jan 12, 2015

My Jeep Grand Cherokee SRT has burned up a fan belt 3 years in a row, always on the first really cold night of the new year (January 2013, January 2014 and now January 2015). The service manager and the crew at Tyson have been very good about resolving this problem, and treated the most recent occurrence as a warranty issue (no deductible on my extended warranty). Whenever I have a problem (not that often) I always have my vehicle towed to Tyson, rather than to the nearest dealer, because I trust these people and know that they will give me a fair shake! Whenever it is time to buy a new car, they will be at the top of my list.

Jim T

Jan 11, 2015

For over 2 years I was looking for a great deal on a used Challenger SRT8 and just couldn't find the right car at the right price. My search ended at Tyson Motorworks! They had a super low mile car at a very reasonable price. Micah Neely , my salesman, did a wonderful job and got me a great deal on the 2010 SRT8 that I had come out to see. Aron Lang approved the deal and it was up to Bob Dreier in finance to finish it off. These three men made buying my dream car a reality. Thank you Tyson Motorworks.... Definitely worth a tank of gas to get there!

rfugett86

Dec 6, 2014

Love my new car! The staff was very friendly and willing to help my find the right car that fit my needs. Thanks again for all of your help!

Salvadorayala

Dec 2, 2014

Quick service and very polite personal. Very honest employees. I really recommend the dealer, and when I am ready to buy another car, I will buy it from Tyson Motors.

sammyfratt85

Nov 20, 2014

my experience at tyson motors wasMore then exceptiable, my salesmen rex smiley went above and beyond to get ny the type of vehicle i was looking for and the options i wanted, he got me the best deal and a more then good apraisal on my trade in! Im more the happy with my visit at tyson motors i will recemend all my friends to buy there next car there and to use my salesmen rex smiley!

cin64

Nov 16, 2014

From start to finish the experience was great. Matt was very friendly, bought us coffee made the buying experience very enjoyable. Would definitely come here again for our vehicles.

Jared1016

Nov 15, 2014

I noticed trouble with my 2003 Jeep Liberty, it would not heat up. I brought my vehicle to Tyson's, where I've been going practically my whole life. I needed the radiator changed and it was accomplished swiftly the next day.

chevypenelope

Nov 12, 2014

We recently purchased a 2015 Jeep Cherokee from Tyson Motors in Shorewood and have nothing but great comments about the Jeep and the great team that helped us with the purchase. The salesman Tim Giacomi was a great help with assisting us in choosing the right vehicle for our needs, and the finance was a breeze thanks to Joe Meir. A great experience all around!!!!!!

Terry.44

Nov 11, 2014

Brouhgt in vehicle about 9:00AM and spoke with service writer Dan Galvan. to get driver's side head lamp fixed. Dan checked, without me asking, to see if there was a recall on the head lamp. Sure enough ther was on a wiring harness thta would cause bulb in he lamp t burm]n out. Fixed at N/C due to recall on harness, Dan asked when I needed the vehicle and I told him by early PM as I had an appointment out of town later thtat PM. Had vehicle back by 1:00PM. Also I needed a ride back to my home and picked up after vehicle was fixed. Byron courtesy van driver was supper also.

mlhuels

Nov 2, 2014

This was my first time purchasing my own car. so exciting! I was very impressed with the dealership and especially with Tim Slattery. He was so helpful during the entire process and such a nice guy! I couldn't be happier with how everything turned out and I would definitely go back to this dealership when choosing my next car. GO TYSON MOTORS!

Willy Teller

Nov 1, 2014

Today was the second time I went to Tyson Motor for a car, and was very happy with the results. I came with several expectations concerning the type of car I wanted and the price I could afford each month. Salesman, Rex Smiley, was exceptionally patient and low key in his approach, which I thoroughly appreciated. From the time I arrived to the time I left with my new vehicle, I was grateful for the professional service from every staff member I met and worked with.

Chowe99

Oct 30, 2014

Good experience, friendly staff. Did not feel pressured at all. Did not know what I wanted going in Rex took the time to show my all my options with patience.

ecsutor

Oct 18, 2014

I recently purchased a 2014 Jeep Patriot Latitude from the Tyson dealership in Shorewood, and directly worked with Micah Neely. He, along with everyone at the dealership, made my first time buying experience very easy and exciting. My father and I had a good idea of the make and model we were looking for, and not only did Micah find a match, but he was able to match a price that was very competitive! I am very happy and lucky I had this car buying experience and would recommend this dealership and salesperson to anyone in the market!

hotrod858

Oct 17, 2014

Ihave bought many cars from this dealership. The reason is because my sales guy Josh Gallaher is about the best salesman on the planet. He makes you feel comfortable with every aspect of the car buying experience. His knowledge of all thier inventory helps to make an educated decision so that you feel confident that you get what you're looking for. The financial department is excellent. Brian treats you like a person and explains everything. I've also had excellent experiences with the service department. Thanks Tyson Motors. Keep doing what you're doing and I'll continue to recommend your dealership. - Wayne

mrmozart1

Oct 8, 2014

Franko was the service writer and was great! He was friendly, respectful and a good listener. My wife's Jeep was not starting properly, though the battery and starter tested fine. Anyway, it appears the Jeep is now fixed. Overall, it is difficult to a get an appointment in a timely manner at Tyson. Kidos to Franko (sorry, I don't know his last name). He represents Tyson in a positive manner.However, I would like to remind Kori Hanson (secretary) to smile a little and look at the customer. I will give her the benefit of the doubt and say maybe she wasn't feeling well. But, she certainly wasn't friendly toward my wife and I. Unfortunately, she sends a negative attitude toward the customer. She never looked at me even one time, I don't think. We had to wait while she stapled some papers together. It would have been fine if she say " good afternoon, I'll be right with you". A smile goes along way. Now, just a comment about getting an appointment. I called at least 3 times and was put on hold. Yes, my cell phone reported over 9 minutes on hold, then I was disconnected. If it happens one time, you say, it was a bad day and let it go. However, it seems every time I call for an appointment, I make sure I have a current newspaper to read while I wait. I finally saw on their webpage you can make an appointment online. I would make it easier for the customer to locate this option. In conclusion, although I had a good experience THIS TIME, Tyson has some work to do in developing a superior service department.

Dsepul29

Oct 3, 2014

Awesome dealership, Larry was an awesome salesman. Didn't pressure into getting anything,let us make the decision on our own. I Would definately recommend Larry if you want a friendly, not pushy salesman. So excited to enjoy my 2015 jeep Cherokee thanks to Larry. Also Aaron helped me get my payments at the number I wanted which was great.

Nancycuthber81

Sep 28, 2014

Best dealership I have ever purchased from. Everyone was helpful from the salesman to the manager to the finance manager. Would buy more cars there.

Nellie0820

Sep 23, 2014

Recently lost my husband to illness and have never had to deal with any large purchases on my own. I was made to feel very comfortable and did not feel pressure. Highly recommend to anyone purchasing a new or used vehicle. Tim Slattery was very informative and helpful. I also love my new car!,

cb2014

Sep 21, 2014

I've had the car as of this writing (9/21) for 6 weeks. So far, so good, but you shouldn't expect anything less with a new car. Unfortunately, five hours after I took possession, one of the idiot lights for the passenger side air bag illuminated causing me to have to take the car in the Monday morning after. They had the car for two days waiting for a part that they told me was a defect from the manufacturer. It was not a pleasant start. But my biggest issue was I have not received one call from my Sales guy asking how things were going with the new vehicle. On top of that, I made a simple request for him to order me touch up paint for the little dings and scratches that occur. Two weeks after I took possession, I had not heard from my Sales guy, so I called him. He said he would check, and call me right back. I have not heard from him since, and I had to go in to the dealer to order the paint. It was one of the Sales Managers that ordered and got the paint for me next day. But the Sales guy dropped off the face of my earth. Very disappointed. Do you think I'd send someone to this guy again?

Meyers87

Sep 20, 2014

I recently purchased a 2014 Jeep Cherokee at Tyson Motors. Of all the dealerships I emailed and visited in-person, Tyson was the most attentive, respectful, friendly, honest, and also offered me the best price for my trade-in and new vehicle. I definitely recommend Tyson for any future purchase!

drover4

Sep 14, 2014

We had visited several dealers and left feeling uninspired but still LOVED the Dodge. The guys at Tyson were amazing! Tim Slattery knew the Rams inside and out. He stayed late, moved trucks all over the lot in the cold and rain to make sure we saw the trucks we wanted to see! Aaron Land & Tim King were engaging and made sure we felt we had the best deal possible. Deal closed, and we were beyond happy...did the service end there, NO...Tim Slattery happily, enthusiastically, spent over an hour showing us all the amazing things the RAM can do. I left the dealer with personal cell numbers and the assurance if I have a question/problem, I will have a friend to help me navigate and solve any situation that may arise. Tim even showed us how to Facetime in the event we missed something during his very thorough tutorial. I really appreciated the fact that if Tim didn't know the answer to one of our questions he didn't lie, he said, "I will have to check on that." I respect the staff at Tyson and would highly recommend the dealership to friends and family!

escamim1

Sep 14, 2014

Mr. Rex Smiley gave us great service, was not pushing gave us our space to speck and explain a lot about the car. We were happy with him and would recover him to others who are interested in buying Chrysler cars.

nicolette17

Sep 1, 2014

Rex was extremely helpful and friendly, he managed to work to get us exactly what we wanted. I felt the all the employees were extremely helpful. It was pleasant being there and they had a set up to entertain my children while we were there for a few hours. It was a great experience and I would definitely purchase from them again and recommend them.

amy.somarenteria

Aug 30, 2014

Micah Neely was very knowledgeable about all the cars at the dealership. He was very nice to work with. I bought 2 cars from him in 1 week.

jrtdog

Aug 28, 2014

This dealership was very pleasant to work with. The staff was very nice, helpful and they worked out a deal we were very happy with. I would recommend this dealership to anyone who was looking for a good experience in purchasing their next vehicle. Plenty of vehicles to choose from. Thanks Rex and all the staff.

tinki

Aug 28, 2014

Friendly staff, answered all my questions and the manager took a real interest in what I was trying to accomplish!! Anthony and the staff at Tyson have earned my and my families future business!!!

john.mccormick.39794

Aug 26, 2014

our first new vehicle in 14 yrs. and very impressed with it. gas mileage on a trip to Branson got us 30+ mpg on the vehicle that was not supposed to get more than 27/28 mpg with a finale drive of 3.571. Tyson people were very nice and helpful and also attentive to our wants. Recommended +++

nikkivb3

Aug 24, 2014

I went to Tyson for help due to financial changes in my life and they worked so hard to help me find a solution that worked best for me. I, personally, have experience in customer service and understand the importance of it and WOW did Tyson go above and beyond with that. So friendly and hard working! This is why my family and I have been going to Tyson for over several years now!

mguilfoyle

Aug 20, 2014

Tim Slattery is about as good as a dealer to work with that I have ever come across in buying a car. I worked my deal on line with Tim. Not only did I get a very good price on my Jeep Patriot, he didnt go around and around before giving me that price. I have worked with other dealers on line and they could take a while before giving a price or getting to a good buy price. Tim was quick in getting back to me each time I had a question. I asked Tim that before I come in that all the paper work was ready to go, he had it ready and we were in and out of the dealership quickly. I asked him to let me know prior to going in what my financing would be, and he notified me of that prior to getting into the dealership to sign. No hidden cost or bad surprises, he was upfront, patient, very friendly and most important to all of us car buyers.... worked a great deal for me.

stahr17

Aug 18, 2014

I have purchased five (5) new Jeeps, one used Jeep, and a used Dodge Stratus from Tysons, and will return if I need another. Salesmen are good, service is good though Jeeps don't break.

bbadrian2004

Aug 13, 2014

Rex at tyson is awesome! hes the best cars salesman i have ever dealt with. Go to tyson and ask for Rex. he actually caes about his job.

no1gramma

Aug 10, 2014

We were met at the door and immediately made welcome. were interested in Journey, but once salesman was aware that we had a monthly cost to meet for budget, suggested the Grand Caravan. After test drive, we agreed that it would suit our needs as well or better than the Journey. Every possible rebate or special offer was offered to make our monthly payment manageable.

krug

Jul 27, 2014

Chad Parker was an excellent representative and was able to accommodate all our concerns. He was very understanding in our needs and made the purchase of the new vehicle happen without stress.

Karla2001

Jul 26, 2014

Came to Tyson just to browse and was not pressured like most places.. Ended up purchasing a vehicle and I can say the whole experience was fast and I got a GREAT deal!! I would recommend this place to anyone!! Thanks guys.

MKemp123

Jul 26, 2014

Walked in just to look and we were sold by the salesman and his knowledge of what we were looking for, helped us in every possible way to get exactly what we were looking for and the finance department is also out of this world,.I would send anyone I know to this dealer ship and recommend they buy are car here. KEEP UP THE GREAT WORK TYSON

tmsosenko

Jul 25, 2014

I was very satisfied with my purchase and the customer service Mike provided me. All the facts he presented and his help with programming my new car made my purchase very easy. I will definitely recommend Mike Murray (sales), Bryan (Finance) and Tyson Motors.

Julie32779

Jul 24, 2014

Excellent service and great price. Thank you for the new mini van. I love it! Tyson has such a great atmosphere and seems like a great place to be!

34payton

Jul 23, 2014

I have purchased a couple cars from here. My second a Jeep Wrangler. My Salesman was Micah Neely and he was the nicest salesman ever and got me the price I wanted with the help of his manager Aaron and has taken care of me and my ex, who I also brought in to purchase a Jeep Wrangler. I came here because my cousin's experience was a great one and she loves her Jeep and received a great deal. I too have been happy with my Jeep and the experience. I only want to deal with Micah and Aaron from here on out ever. I will recommend this dealer to all my friends and family. I hate to deal with car salesman and Micah and Aaron know this about me (lol) and will work with me to get me in and out and get me the deal I am looking for. They are truly great people to deal with. Hands down.

bhendrickson1

Jul 22, 2014

I walked into the dealership with the intention of purchasing a new Chrysler 200 as long as I was treated fairly and the process could be done in a timely fashion. I also said that I hate to haggle and wanted the best price I could get. Micah was outstanding in every regard. He did everything with a sense of urgency and was able to get me into my new car in less than 2 hours start to finish. Bob in finance was also very respectful of my time and made the paperwork go quickly.This was my second purchase from Tyson - I cannot recommend the dealership enough. They have an outstanding selection of vehicles to choose from and a great employee in Micah.

johnnylollar

Jul 20, 2014

Wanted to buy a Trailhawk to replace my Latitude and got an E-price of $4300 off MSRP from Aaron. Only haggling was trade in value with J.R. and Aaron. We came to terms, both guys were great to deal with and Bob Drier from financing made that part painless. Very happy with purchase.

amybomstad

Jul 18, 2014

We were minivan shopping a few weeks ago. We did our homework and went to about 5 dealerships and after meeting Matt at Tyson and seeing their prices, we decided we would buy the van from Tyson. My husband went there about 4 times looking at different vans, negotiating, etc. Matt would call with vans that came in and was super patient, knowledgeable and kind for all the time my husband took from him :). We weren't the kind of customer that went in to buy a van and came out the same day or even the next. He did everything in his power to get us the best van for the best deal. Super nice guy!! Wasn't pushy and respected what we wanted and the price range we wanted. We came out with a van and feeling that this was the best car experience we have ever had and I can honestly say that I have never had an "awesome" car experience with a dealer, etc. before. I wont even be a part of the car hunting process b/c of pushy salesmen but after my husband told me about Matt, the kids and I came out to look at the vans and Matt was so nice about showing us the vans all over again after showing my husband already. I would and will be highly recommending Matt W. to everyone looking for a car!!

Msakalares

Jul 18, 2014

I Bought a 2014 Dodge Grand Caravan, Brandon Jackson was our Sales man. I couldn't have received any better service. He was very professional and down to earth. He was knowledgeable about the vehicle. I would highly recommend him to any one. My husband needs a car and we will definitely come and see him only ! Aaron Lang also helped us get what we needed for our trade in. He was a great guy to deal with.

crowlan1

Jul 16, 2014

Purchased a new Jeep Wrangler. Rex Smiley was our salesperson. He was polite and patient with us and very knowledgeable of the vehicle. He made this transaction go very quickly and smooth for us. I will definitely see that he takes care of our next purchase! Love my Jeep!

laurenray10

Jul 14, 2014

Bought a 2014 Dodge Dart through Jason Beltran and he did EVERYTHING in his power to help me get it by myself as a 22yr old with NO co-signer and did an incredible job at it. Jason helped me in every which way to make sure I was satisfied and made sure I was going home with a brand new car and nothing less! Jason got me in and out in a fast, but steady pace and didn't play games like most salesman do to waste your time. I was recommended to him from a friend and personally myself recommended a family member who also just bought a brand new car from Jason a couple months ago, and honestly he is the BEST!!!! So, if your looking to purchase a brand new car and not sit around and wait for others to toss you around go to Jason he will work to help you get into something, regardless.

joe

Jul 13, 2014

Great experience. Great price. quick service. larry was extremely helpful. I traveled 90 miles to purchase the car because they beat all deals within my town and area

hartmal

Jul 12, 2014

We went in to look at a new truck. JR helped us to find a great truck that we will have for years. Everything was smooth and easy. We were home with our new truck that night. An overall great experience.

michalson

Jul 11, 2014

After agreeing on price the paperwork process seem extra long but except for that an enjoyable experience. Salesman was very knowledgeable and courteous. Would definitely recommend dealership and salesperson to others.

sgronow1

Jul 11, 2014

We just bought our second car from Tyson Motors today, J.R. has been our sales guy both times and we love the no hassle. With both new cars J.R. was able to get us exactly what we wanted and then some. Once we out grow these vehicles we will be going back to J.R. and we have told our 2 friends who are looking into getting Jeeps about him also.

jaydogg9

Jul 7, 2014

Saturday, I called up Tyson Motors and talked to Matt Weikel. I told him what I was looking for and that I had a car I wanted to trade in. 20 minutes later he called me back, stating that he had the exact vehicle I wanted IN STOCK, when can I come in. I went out the same day and was elated to see the van I wanted, at the promised price, was sitting waiting for me. My vehicle was appraised (they gave me the best value on my trade-in), paperwork was completed, and I was driving home in a brand new Town & Country. Loved the experience... Completely professional, NO BS!!! I am recommending Matt Weikel and Tyson Motors to all my friends and family.

Nfurtek

Jun 24, 2014

I am very happy with my new dart. It is great on gas and Tyson had a lot of cars on their lot to choose from. I felt very comfortable working with the salesman Bill and the manager Tim. They also gave me a good price on my trade in. I would recommend tyson.

SeanHornberger

Jun 19, 2014

Tyson Motor made me one happy customer. Micah was very helpful and a real nice guy. Easy to work with and no pressure to buy. Tim was able to get me a deal that made me happy. Believe me, I shopped the same car and options from 4 local dealers and Tyson gave me the best deal on my new car and best trade-in value for my old car. Jim stepped up and went beyond what he had to... to make me happy. Bob processed the deal and got me in and out there real fast. Thanks to everyone at Tyson Motor. I would highly recommend you buy from them.

bdragisic

May 15, 2014

I spoke to Larry Holcombe over the phone and he gave me a great price on a 2014 white Jeep GC Overland. When I came in to purchase he honored the price which was better then any dealer I spoke to. The process was quick and easy.JP in the finance dept. also helped me out.

2gerbs

May 2, 2014

Our salesman, Larry Holcombe, was an upfront, honest salesman who got us a great price and followed through on what he said he would do. He knew we lived 800 miles away and still treated us as if we were from "around the corner". As a result we chose to deal with him and Tyson Motors instead of our local dealer. We were not disappointed.

Jennyboo3100

Apr 12, 2014

This is our second vehicle that we've purchased from JR at Tyson. JR is the most reasonable salesperson we have dealt with on both occasions. He is willing to work with us on price and accommodations. As we are on a very tight budget, JR never pushes us to purchase beyond our means like other sales people do. He is patient, even as we change our minds four or five times in the process. He doesn't give us the off-putting high pressure job others do. He's confident to let us shop around, which makes us comfortable, because he knows he's going to give us the best deal. He is knowledgeable and straightforward. It's actually kind of funny that while everyone else is standing around, JR is able to give us plenty of attention as he has multiple deals going on simultaneously. He's human enough to understand our need to have a spare tire in our new car that we're going to put our kids in, which by the way is absolutely ridiculous that a spare tire isn't a standard feature on a vehicle that small children are going to be transported in...but I digress.The finance man Bob is superb. We waited for him because we had him for our first purchase and were very comfortable and confident in him. He explained all the documents that we signed and how the numbers added up so we felt good about the purchase walking out the door. We have suggested to some of our Indiana friends to visit JR, but then when they don't, we learn they end up paying more than what we ended up paying. That tells us that we got the best deal on our purchase. We will be back to JR on our next purchase.

sharbear78

Mar 24, 2014

I came in with my boyfriend to look at a 2012 Grand Cherokee Overland that was listed on Cars.com. We were greeted with Bill hovering over our car before we stepped out of the vehicle, which I despise. He could not locate the vehicle and began trying to persuade me to test drive a new one. I saw a 2012 Overland in a different color but he gave some nonsense excuses about why I should drive a brand new one instead. I wasted my time driving a new diesel, which I didn't want. I was looking to trade in a leased Toyota. So, instead of calling my finance company to ask for a lease payoff, he asks for amount of remaining payments as well as payoff amount. He then priced out the options for a new Jeep. I was given a lower offer on my car, and then a price for the new vehicle which did not reflect what they tried to roll in as negative equity. Bill tried telling me I would have to roll in $3000 to make up what I owed on my car PLUS $3800 of my remaining lease payments. This would have been $47,000 for a 2014 Limited Cherokee. When asked where this this was in the $41k presented to us, his response was "it's in the deal" but could not give us details and walked away. He must have thought we bought his BS. A trade is a trade, you just ask for the payment amount in another way for a leased vehicle. I had a bad vibe from the moment I stepped out of the car. I purchased what I wanted, a 2012 Grand Cherokee Limited from Bettenhausen in Orland Park on Saturday. They received a 5 star review. EXCEPTION service, no BS pricing, the paid off my car and I got a fantastic deal. Great dealers are hard to find, even better saleman are few and far between. Bill should go back to his other job as a "gemologist" because his customer service is awful and his sales expertise is even worse.

bblaszak

Mar 4, 2014

Both Tim King and Greg (sorry, I dont believe I ever got your last name) were awesome from beginning to end. The pricing Mr. King gave me was unbeatable. I also like the fact that I was able to get solid pricing information from him over the phone before driving out. This made my decision much easier. I highly reccomend you contact them before purchasing elsewhere, as it saved me quite a bit. The whole process went flawlessy.

dbarton022

Mar 3, 2014

I would be very cautious when working with them to purchase a vehicle. First off, I'll say that my wife and I had a very pleasant experience with Larry and Josh on our initial visits to the dealership. I had done some preliminary research with Larry on the type of car, and he had suggested we figure out what we want and where we want to be ourselves - without him or anyone pushing certain vehicles on us. I returned with my wife and worked with Josh since Larry was off on the day we decided to test drive a new Van. We had a little price discussion, and as any sales manager is supposed to do, Aaron proposed a price to us before leaving after our test drive. Being the type of people to research over and over, we weren't ready to make a purchase that day, and left with what we felt was a very competitive offer, but had to be sure of what our options were. After deciding on a color and feature combination, we were informed they didn't have the specific vehicle we wanted, and would have to do a dealer trade with some money committed. I never like putting anything up without actually seeing what I'm buying, but trusted the process since we felt they had the best price for the vehicle. We shook hands, and were told the vehicle would be there in a day or so, so we could take delivery by the end of the month. Bill (sales) called to let me know the vehicle was in on the last day of Feb, so I made arrangements to take care of everything after work, and to bring the car home. When I got to the dealer, I was sat down at a desk, and given some forms to fill out with my social and other pertinent information in a rush rush manner. Inquiring about this, I was told it was so the dealership could capture my information for their pipeline, and had no bearing to the vehicle purchase. I questioned the process, only to have Bill get up and walk away twice to talk to management about this before 30 minutes burned away, and was told I had to do this in order to move forward. I then informed him I had not even SEEN the vehicle yet, to which he replied, "ok, fine, lets go see it". When he opened the doors, the interior color was completely different from what was discussed and agreed upon when we had written the original dealer trade order a few nights before. I made Bill aware of this, and his response was "No, you're wrong... those are the colors you requested. Apparently, you cannot read a window sticker". I showed him the difference - and requested my deposit back. Of course I was sat back down at a desk instead and had Aaron come over to tell me he's just as P.O'd about it since it 'wasn't his fault' this happened (The manager responsible said it wasn't his fault). My mind was made up at this point to walk away from the deal, as it appeared to me they knew it was the wrong vehicle and were trying to get me to sign some papers before I saw anything. How something so obvious can be missed is beyond me. I rebuffed the offers for them to get another vehicle, and Aaron just said to me "you know, you had us do a lot of work to find this vehicle since your requirements were very specific. This was very time consuming" as if to guilt me into a purchase. So, I was finally walked back to the cashier to have the refund processed, and after a few minutes, he (Aaron) explained to the cashier what to do, then turned to me and halfheartedly shrugged his shoulders while saying "well, sorry..." put his hand out for me to shake, and then walked away. The deposit was made on 2/25/14 and posted to our credit card account on 2/26/14. The refund was 'processed' on 2/28/14, and as of 3/3/14, still has not shown up on our card activity. I am hoping this is just a product of money taking longer to credit than being taken out - but will update accordingly and take action if nothing has been returned. The pricing was very competitive with other dealers, and they certainly have the volume, but make sure you do your homework beforehand, and don't commit any dollars until you've actually seen what you're getting. Would I buy a car from them in the future, or take my vehicle there for service? Absolutely not. Will you have the same experience as I did there? I have no idea - but make sure you go armed with as much information as you possibly can, review everything with a fine toothed comb, and make sure you get EVERYTHING you ask for in writing!

RonWolflick

Feb 19, 2014

2/14/2014Outstanding New Car Sales Experience - once again as a repeat customer. No pressure, professional, personable with Integrity ! No hassle buying experience which is why I returned to Tyson's for another Jeep. Highly recommend... Sales Manager Aaron Lang helped work out the best price that I am confident could not be met anywhere else. A pleasure to deal with. You will not be disappointed. Great service department also with good hours. Rating (5) Stars out of (5). Thanks !!!Sales Rep: Mr. Larry Holcombe

Kat3313

Feb 13, 2014

Aaron was very responsive and reasonable with the price. Josh showed us the car we wanted, and talked about its functions in details. However, we never felt pressured. We walked in cautious of possible pressure as we have had bad experiences before with all the usual tricks you hear about. Nothing of the kind in this dealership. They are fair, knowledgeable and cooperative. There are no hidden fees, they go over the paperwork with you at the speed that fits you, no rushing through, and again, no pressure. The car was prepared relatively quickly. When it's time to buy another car, we will come back.

ampdrubi

Feb 11, 2014

Tyson Motors went the distance to earn my business. They made my transaction such a great experience I couldn't say No to the deal. JR Neilis our salesman and Aaron Lang manager basically hammered out a very good deal with us without even having to step into the dealership via email and telephone calls. We were able to walk in look at our New 2014 Jeep Wrangler Rubicon take it for a drive and just had to sign the papers. It was by far the best car buying experience I have had. This dealership which is about 35 miles from my home is not the closest to my home was worth the extra drive and time. I would recommend Tyson Motors to anyone who is looking to buy a new or used vehicle. It truly was a great car buying experience.Thanks for everythingMike and Christine

caravan13

Feb 4, 2014

Tyson motor has the best selection in Illinois and the best prices BY FAR. Went there to look for a minivan for my growing family and everone was polite, helpful, and friendly. The sales person took all the time needed to help me find the perfect vehicle that fit all my needs. When it came time for the numbers they worked with me to get the price that I needed to make a deal. Needless to say no other dealer was even close to the price I received. The sales manager (Aaron) was very professional and helped a lot! The paperwork process went smooth and the time was taken to make sure everything was done correctly. Sales person (Larry) took the time to show me how to operate my new vehicle and even set up my bluetooth for me! Very happy with the overall experience and I highly reccomend them to all my friends and family!

demaria91

Feb 3, 2014

Aaron made my buying experience easy and enjoyable... yes, i said enjoyable. Sometimes purchasing a new vehicle can be boring, or stressful. This was not! Test drives went perfectly, and service was fantastic. Great deals, Great people, and even better vehicles! Thanks Tyson Motor!

Diesel27

Feb 3, 2014

Dealership was very friendly and worked with me every step of the way and answered any questions I had. The vehicle I bought did have some minor issues, (no fault of the dealer, a manufacturing issue) and there service department was great at helping me out and getting me back on the road. Thanks to everyone at Tyson!

mpritt

Feb 1, 2014

Beware of this dealer, advertised Vehicle on Car Guru, wanted to buy it was told they could not sell it to me, why advertise? Great salesperson who believed in his company set out all of the added value reasons why you should buy. Very complimintery to owner and believes in his products. I received a call back stating we cannot sell you this car it is going to another dealer!Then received an email from Aaron Lang Sales Manager see below drove down stated It is going to another dealer I cannot show it to you, I do not even have the keys!You decide, after reading if he is worthy of a title called sales manager. People do not normally want to be sold, good sales people help you want to buy. He wanted me to call him seems to me he should have called me.Mark, I am sorry that you were told that we could not sell the car. Would you be able to stop in and see me on Monday. We do have another dealership in Naperville and the car was set up to go to them, but if we can make your deal that would not happen. I am in today till 6pm please give me a call.Aaron LangSales ManagerTyson Motor815.741.5530Aaronattysonmotor.com

ExJeepGuy

Jan 4, 2014

I purchased a Jeep at Tyson. There were no problems with the sale but I have had nothing but problems with the service since day one. I've brought my Jeep in for an oil change and it was returned to me as completed but the oil was NOT changed. When I took it in for the first tire rotation they broke off one of the lug nuts and then tried to blame me for it. I took it in recently for transmission service that should have taken one day, One week later I got the Jeep back in the evening and discovered the next morning during a snow storm that they failed to reconnect the 4-wheel drive. I had to take it back so Tyson could finish the work that should have been done the first time. How was one week not enough to get the work done correctly? Tyson's service department has a terrible track record of not performing the work correctly, if they do the work at all.I would definitely NOT recommend this dealership to anyone. And if anyone decides to go there anyway, be very careful with purchasing any extended warranty products. I paid a lot of money to have the top of the line full lifetime warranty. When I took my Jeep in for transmission work I was told I should have brought it in a little earlier for a check up but because I didn't my warranty was null and void. Read all the fine print. Do not trust them for anything.

NOTDAISY

Dec 4, 2013

Best vehicle purchase I've ever had. Excellent experience all around. Not just for a Chrysler/Dodge/Jeep dealership, but compared to any dealership. Tyson was easy to get to. I liked that there were so many vehicles on their lot and the building looked nice and inviting; not intimidating. As soon as I entered I was greeted (not ambushed) and asked if I could be helped. From here on out, it was smooth sailing. My salesperson, Tony E., was very well put-together & professional, yet as soon as we started talking he made me feel relaxed and confident that I would be taken CARE of, not taken ADVANTAGE of. And I was. All the way through the process. He was extremely knowledgable and conducted the best test drive I've ever had, by far. I felt confident and comfortable to really drive the car like I do daily. (Not stiff, uncomfortable, rushed, or feeling like I was being watched learning to drive for the first time!)When it was time to crunch numbers Aaron L. came into the picture. A person! Not a piece of paper from a mysterious room! He also was well put-together, professional and extremely knowledgable. Very personable and helpful --not condescending, as if I never took a math class. He genuinely was excited to help me get this car at a great deal. All avenues of communication (internet/email/phone/in person) were prompt, informative, and pleasant. The showroom/dealership (including the restroom) was very clean and well organized. When passing by, other employees gave warm, friendly smiles. Other customers also looked comfortable and happy with their salesperson. Again, a very welcoming, comfortable feeling. Warm & fuzzy is great, but this IS a business transaction! Tyson absolutely knocked it out of the park! Sharp, knowledgable, informative, open, timely, and easy to understand. Never sneaky, arrogant, or uninformed. Right on point. Being a savvy shopper, I was also working with 3 other dealerships to purchase the vehicle I wanted. In the end, it was no contest. Tyson beat out the other dealers on everything (customer service, price, in stock, etc., etc.). Aaron (and Tony) worked WITH me, not against me, and put together a fantastic deal that was perfect for me & my needs. Not theirs. It was a solid, great deal---not a 'tricky, move-the-numbers-around, use big, foreign words' kinda deal. I don't like to refer to anyone here as "salesperson" because I believe that word can have such a negative connotation. They are more like a "Personal Vehicle Buying Assistant". Bob D. was up next. I think this is the person most people fear the most--the Finance Manager! Working with Bob was unlike any experience I had before. He too was well put-together, professional, and knowledgable, yet personable and comforting. This time, the seemingly never ending process of going through and signing paperwork was actually pleasant!My new car was shined up, ready and waiting for me right out the door. As I drove away, I felt as though everyone there was genuinely happy for me and my new car purchase. Not happy because they scammed somebody into a bad deal and a sale for themselves. Truly happy for me. And that is a great feeling that is rare to find nowadays----anywhere!!Lovin' my new 2014 Dodge Charger R/T Max AWD!Thank you Tyson!!Julie P.

littledakota

Aug 24, 2013

I replaced the ball joints on my truck and knowing that the next step would be a front end alignment, what better place to go than the dealer WRONG. I also had a coupon from a Chrysler dealer for a front end alignment (69.00). I asked at the service desk if they would honor it and was told they would have to check with the manager. I think there way around this was to tell me that the adjustment rods were so rusty that that they would have to take them off and clean them?????? I know this would require removing the rod out of the upper a arm.instead as with most alignments they sprayed it and adjusted it. I ended up paying twice the coupon price and waiting four hours in the lounge.funny I replaced all four ball joints in my garage in less than four hours

Firewife84

May 29, 2013

Felt really comfortable. Everyone was really nice! Been to other jeep dealers and have always felt ripped off when we left. They were so nice and they listened to what we wanted and were able to make the sale happen. Basically gave us what we wanted to make the sale. We traded in our old jeep cheoreke and got a great deal on our new jeep Cherokee! Will always go there for our future cars and refer people to go there. It's not that close to where we live either but worth it! We brought our 19 month old daughter with and they never showed to be bothered. Also our salesman mike was very knowledgeable and knew all the answers to our questions. Great experice!

kessakarina

Apr 11, 2013

After a number of frustrating days visiting auto dealers and listening to them try to sell me what I did not want I sent a price request quote to 3 or 4 dealers online. Bill from Tyson was one of the first to respond. I received a good price from another dealer on the Dodge Journey I was interested in. I called Bill to see what he had in stock and he told me immediately he had 4 vehicles in stock that meet my needs. When I told him I did have a price from another dealer Bill said we can beat that without hesitation. I went to Tyson Motors and Bill had the color car I preferred ready to drive. I drove it and after he asked me if it meet expectations we talked price. They beat the other dealer price as he stated and we made the deal.It was a pleasure to deal with a salesperson who listened to what I wanted and not try to sell me something I did not want. Bill was straight forward with me and backed up what he said with actions not a bunch of slanted words.Why Bill was better then the rest was simple:He followed up immediately on my internet request.He listened to what I wanted in a vehicle and told me what he had in stock right a way rather then tell me as the others did he would look and call me back.He backed up his claim that he could beat the other price offered without any hassle.When I was done signing the papers for the vehicle purchase the car was ready for me to take homeGreat experience!!!Mark Albrecht

jcmeade

Mar 19, 2013

I went into Tyson a little apprehensive. I had purchased my last vehicle almost 9 years earlier and it was easy to believe that purchasing a car would be a frustrating or difficult experience. I had done some research online for the Dodge Charger and went into the dealer pretty much knowing what I wanted and what the cost should be. Josh was my sales representative and did everything he could to help me out and get me exactly what I was looking for. There were a few initial frustrations related to being unable to get specific packages on the car that were advertised on the Dodge site and in the booklet for the Charger, but that was not the dealers fault. My experience ended up being very pleasant. Josh was able to locate a car in another state that pretty much matched what I was looking and I was given a fair price for the vehicle along with a very good price on a lifetime extended warranty and oil changes. He did whatever he could to make sure I was completely satisfied before I signed any contract. If you are looking for a car Josh is definitely a person you should talk to, especially if you are feeling a little uncomfortable about buying a car. I have purchased two cars from Tyson Motor and I would very much recommend them to anyone looking for a new car. I would only suggest that people do their research before walking into the dealer which makes the experience better for the sales person and the buyer so there is no need for confusion, haggling, or frustrations over cost.

mvharrin

Mar 8, 2013

This was a great dealer to work with. Set up an appointment for 8pm and the car was ready to go when we arrived, It was a very friendly environment. There was a bit of confussion which caused us to have to stay over night in a hotel nearby, Tyson paid for that stay. Everyone involved with my purchase was going out of their way to make it go as smoothly as possible. From the communication via email to the paperwork at the dealer, was very pleasant. Again there was a bit of a issue with paperwork, and there were a few people that were not present to sign, so Tyson followed me to my home 1.5 hrs away with the car I purchased, and a dealer car to have the proper signatures, and then left the car. OVerall it was a great experience, a bit frustrating at times, but none of that was due to the dealership.

edwba1

Feb 27, 2013

I was looking around for a vehicle on line at several dealerships. I found a vehicle that I was interested in and requested a test drive. Bill emailed back and we set up a day. We were emailing back and forth over a couple of days during a weekend. We set up for me to come in on a Thursday. In the mean time, I asked about financing and Bill advised to fill out the on line app as this may speed up the process. We also set up for me to come in on that Monday to drop off some paperwork to assist in the financing. Since I work nights, my schedule is very hectic since I have to pick up my kids by 3:00pm. I got to your dealership around 1:30 and met with Bill. He have the vehicle (2008 Chevy HHR) washed and since I had some time to kill, we took it for a drive. Love the car. We got back to the dealership, worked out the numbers and had a deal. I gave my down payment and agreed I would come back that evening to finish the finance paperwork.I came back that evening around 6:30, met with the finance man. I was out by 7:30.This is the second vehicle my wife and I purchased at Tyson in the last 18 months and look forward to future purchases.It was a pleasure to work with Bill and hope to work with him again in a few years.Thank you,

jemiller75

Feb 15, 2013

I would like to say "Thank You" to Bill Smith at Tyson. I purchased a new 2013 Jeep Wrangler for my wife and Bill Smith went above and beyond ANY other dealership that I had correspondence with (I contacted EVERY Jeep Dealer with 100 miles of my residence). Bill was able to BEAT them ALL with regard to both correspondence, purchase price, financing and overall buying experience. I especially liked the fact that at NO time did I feel pressured or bothered by Bill to make the purchase. In a span of 4-5 weeks I had other dealers calling, texting and emailing me pestering me to buy now at much higher prices. I am most impressed with the fact that Bill Smith was very straight forward and honest from the beginning and the purchase price I was quoted was the price I paid! I also financed through the dealership and the rate I was quoted was the rate I received. If anyone is looking to purchase please don't hesitate to give Bill Smith at Tyson Motors a call or email. I am giving an honest and straight forward answer of Tyson Motors and Bill Smith just as he did for me. Thank you for your honesty, and integrity Bill those are two qualities that are very hard to find at most dealerships! If you are considering a purchase please consider contacting Bill Smith at Tyson.

callofduty2012

Jan 9, 2013

I did most of the research and negotiation by phone. It was end of the year and my sales person was likely busy dealing with customers in the showroom. I was a bit frustrated initially and thought about writing this dealership off. That said, I was interested in the rare 2012 Call Of Duty Jeep which had an attractive internet based price. After several days and getting over the initial frustration for the sales person not getting back to me as he promised; I reached out to the dealership and they directed me to Aaron (New Car Manager) and we did almost all of the negotiations over the phone. To his credit; when I arrived, except for the lack of detailing on the vehicle that I expected; there were NO surprises. Moreover, my sales person did his part to close out the transaction; test drive, questions, etc. The vehicle was washed yet not completely clean on the outside and certainly not detailed. On the vehicle detailing; they gave me an IOU and that was completed within several days due to my schedule. The service department guys were awesome! In short, as with any dealer, I think you need to do your homework and look out for your best interests at all times. All of that said, I am very satisfied with my buying experience and price from this dealership. They provided a great price, and fair trade amount. Most importantly, they kept their word which means more than anything if you really think about it. This is especially true of Aaron and the Service Department guys as my car detailing was complete and they made a slight adjustment to address my other concerns. Car rental was also provided at their expense as promised.Right now, I am very happy and would recommend the dealership. My only suggestion to them is to have the cars fully cleaned and detail ready PRIOR to customer delivery to avoid unnecessary hassles and complications for everyone. My Jeep is Black and you really do need to fully inspect a vehicle before taking delivery. I have read some not so great reviews on here yet I can only state that my experience was relatively positive. Were there a few areas of improvement; yes as called out. However, I would gladly purchase from them again.COD 2012

johnshoop

Dec 13, 2012

Possibly the worst car buying experience I have ever had! Will not be returning to tyson for any vehicle purchases. I was treated with zero respect, and was told I had to make my decision now...I dont make a decision like that without thinking it over first. I will not recommend this dealership to anyone. I literally walked out of the meeting with the salesman after being fed up with him and his sales manager. The employees are on a revolving door around this place.

Nuxxs

Dec 9, 2012

Waited almost 2 hours even though I had an appointment. Barely let me test drive it. Too much bartering over trade-in. Price was not good enough. I was told one thing and then another. Will never buy from here again.

bonnie camacho

Sep 1, 2012

Shocked at getting a great Jeep with excellent financing !!!!!! Nioe, friendly and fun people to do business with !!! No pressure; got me into a brand new vehicle !!! Thanka!!

JMP8562

Sep 1, 2012

I wanted to share my JEEP buying from Tyson motors. First, i have bought 4 new JEEPS from Tyson and our hats go off to Jim Kinney and how he has made the buying of a new veichal Easy with his easy to get along with personallity and i am going in to buy my 5th from them. i always do my price checking, and go to them and see what they can do.. and thats why im buying my 5th from them. Well got my 5th from them and my son just bought his 2nt New Jeep from them. We had the Pleasure of dealing with Bill Smith for the sons Jeep and we commend him for taking the time to make the deal work for us, He was a very diligent sales Person and it seems that he not only went the extra mile But will continue to follow up long after the sale was completed. I do not write reviews on my personal life except if it will help others.and buying a new Jeep/vehicle is a long and sometimes aggravating thing they seem to attend to your needs a lot better then other dealers.

Mariclek

Aug 29, 2012

I emailed Bill Smith and he got back to me ASAP, I told him what I wanted and the price I wanted to spend. A few days later I picked up my 2012 challenger without ever even visiting the dealership or meeting Bill in person. He really help make this process easy and enjoyable. I will def be doing business with Bill Smith and Tyson again. Thanks

rjharris04

Aug 28, 2012

I visited about four other dealerships before choosing to purchase from Tyson, by far they are the most friendliest and created a feeling of zero pressure to make the purchase if I was not ready (or felt I could not afford the vehicle). Aaron was very sincere and extremely nice; he is an honest and open Sales Manager and does not conduct himself like other managers at other dealerships did. I would recommend this dealership to everyone looking for a Dodge, Jeep, Chrysler, or Ram; they are phenomenal.

bhendrickson1

Aug 23, 2012

I contacted the dealership via the Internet and I immediately received a response from Bill Smith with information about the car that I had inquired about. I asked Bill to provide me with the best price and he responded within 5 minutes with the price. I set up a test drive appointment and when I arrived Bill had the keys and the car was parked in front of the dealership ready to go. I told him that I had other cars to test drive and Bill offered to hold the car until I decided. Bill was very low pressure and understood that I wanted to try other vehicles out. The reason I came back and made the purchase was Bill and the way he handled the inquiry/test drive process. The day of the purchase the price that I was provided was the exact price that I paid and the it went quickly. The car was fully detailed and ready to taken home. I could not be happier with how the entire car buying experience went.

jend22

Jul 27, 2012

I drove 2.5 hours each way out of state to this dealership after discussing a used SUV over the phone for 2 days with the salesman. He gave me a rough estimate for my trade-in and a price for the vehicle that I wanted to purchase. We had agreed on a purchase price and I came with a check in hand. When I got to the dealership everything changed. The salesman went back and forth and kept leaving the room to discuss the price with the sales manager, that I was not allowed to even meet or speak with. It was ridiculous. After 3 hours of this I had enough and decided to leave. A half hour later when I was on my way back home the salesman called and said will you please come back we WILL give you the price you were quoted before. At this point I was so frustrated I told him to forget it and ended up buying the same SUV somewhere else where I didnt have to deal with games that Tyson Motors likes to play. I would never return to this dealership and would encourage anyone to continue looking elsewhere. They know nothing about customer service or even general respect for people!!!!

remo1

Jun 20, 2012

Not impressed with the condition of the car sold. The price was fair (blue book value exactly),although the sales manager absolutely would not negotiate the price at all (even though there was damage to the car). The car was used understandably, but they did not try to fix the damage on the car. Dents and rust on a car less than 5 years old. The inside of the car was clean but not detailed. Salesman was nice but not knowledgeable on the vehicle we were looking to purchase. The trade in value they offered was insulting ($3500 below blue book value). When financing, they tried to upsell Gap coverage that would never benefit us on the small amount we were financing.

dwheelock

May 28, 2012

They followed through in a timely manner and did everything that we agreed to and I felt very satisfied with the transaction. When I arrived to pick up the vehicle Bill Smith stayed with me all the way through and made sure that everything was done satisfactorly. He was very helpful, professional and very respectful. He went through the trade in and made sure all my items were transferred over. He explained each item and how they function. Josh Galiher worked with me and the owner to get the vehicle that I wanted from another dealership. He stayed on the transfer until it arrived at the show room and made sure the additems that we agreed upon were installed and ready for delivery.He was off the next day but had Bill Smith help me with delivery of the vehicle as descriped above

mikelo33

Feb 9, 2012

Customer Service was awesome...They worked hard at trying to get you into the vehicle of your choice for the amount that you could afford and were comfortable with. The selection was really far past expectations.

big george

Dec 5, 2011

I was looking for a new 2012 jeep liberty 4x4 in red or green with options suitable to my needs. I visted three dealers and spoke with four additional dealers over the phone. Dealing with people in sales.Some spoke to me in a condescending tone. other where miss informed. I was told by one that I had to buy only what was on his lot. He would not even look for anything else. Some said the options I wanted are not to be found on a jeep already built. I asked if thay would increase the search area and I would pay for shiping Still the same responce. Then one of them said why dont I have one built, she said it would only take 6 to 8 weeks to build. She had a fare price. The wife was at work talking with fellow workers about the jeep , one said did you try Tyson of Shorewood yet. that night I called Tyson and spoke with JP he said to come in and he could match or beat there price. When we arrived we were greeted by JP with a heart felt welcome. WE spoke of the jeep and the build time he told me that the plant would close for chirstmas and would not be 6 to 8 weeks but possible much longer. I could'nt wait that long... we begin to speak of the options I wanted. within ten min he found what I was looking for at another dealers lot!! With the price tag that was right on my mark. Not even 19 hours later It was there for me to pick up. JP seamed to be great family man with good values. I hope he stays in sales. I would buy all my future chyslers from him. Tyson is my kind of place no hassles, gimmicks or scams . Just good service.

jeepgirl45

Nov 16, 2011

I went to this dealership after visiting one other. I was looking for a tan color 2012 4door Jeep Wrangler. I saw one that I liked on Tyson's website. Although it had already been sold by the time I got there, JP worked with me to explore other options. Since there were none to be had in the color I wanted, I asked him to search for one in white with a black hard top. He located one, worked with me on finacning, and a trade in on my 2005 2door Jeep Wrangler. When the Jeep that I wanted was to be picked up from the other dealer, JP called to let me know that the black hardtop had been replaced with a white hard top. Because JP had spent time with me and knew that I was ADAMANT about getting exactly the color/type of wrangler that I specified, he went the extra mile and located two others so I would be happy. I ADORE my new Jeep! I am brand loyal when deserving and the Jeep product is entirely so. Thank you JP and Aaron for making this such a postive experience with an excellent outcome.

shirleemarie

Nov 15, 2011

I am a very proud owner of a 2012 Dodge Avenger and I have Tyson Motors & two great employees, JP & Felix, to thank for that. JP was great to work with; he made me feel so welcomed & I felt like he was sincerely going to do everything he could to get me this car. Throughout the whole process he kept me updated every step of the way and not just sitting there clueless. Felix was also great to work with. He was easy to talk to and was a very determined man. Overall, I would have to say if I were to get a new car again I know exactly where to go & who to talk to.

dicksolsen

Oct 27, 2011

My wife simply requested information on a toxic orange charger 2011. Aaron replied in a timely manner with all the information and a great price within minutes. He then personally checked on the car for me as I brought my 3 kids with to buy it. I was in and out of the dealer quickly with no hassles at all. I can and picked up the car the next day and it was cleaned up and ready to go. very nice work by the dealer and Aaron. We also love the car and will recommend both the dealer and the car to friends. I normally remove the dealerstickers immediately on my cars. I am leaving this one.Sincerely,Dick S. OlsenVP SalesAddison Abrasives, Inc.

Newcaritis

Oct 24, 2011

Went in with out the intention of buying a car and walked out with a car. Came in and spoke with JP. He was extremely helpful and friendly. Explained what I was looking for and what I wanted to spend. I walked out with exactly what I wanted. JP talked with me like a person and didn't monkey me around on money or sell me a vehicle that I didn't want. I got a 2012 200LX, and could not be happier. I WILL COME BACK TO SEE JP WITH OUT A DOUBT. JP is amazing and honest. Couldn't ask for anything better.

waltchevyman

Oct 13, 2011

DON"T service your car here! Had work done under warranty! When i picked it up THE NOISE WAS BETTER,BUT NOT GONE! Tyson told me it was the new parts they need to break in.Well 5000 miles and 5 months the noise got worse! They misdiagnosed it the first time!!! They fixed the wrong thing!!!!!!!!!! Took it back an they told me "it's out of warranty can't help you". I ASKED THEM ABOUT THE 12 MONTH 12000 MILE warranty on the work that they did ? THE ANSWER I GOT WAS IT NOT THE SAME PROBLEM.STEER CLEAR OF TYSON!!!!!

ajgebhardt

Oct 11, 2011

We came to Tyson looking to buy a Dodge Challenger. Brad was very helpful and gave us a real test drive. Not like other dealers we went to where they wouldn't even take the stickers off the windows and just let us drive more than a mile. It wouldn't have taken much though as a Challenger was what I wanted. We worked out a good deal quickly and Brad stayed late (it looked like the place had closed already) to let us take delivery. This dealer is even smart enough to ask before drilling holes into the front bumper for the license plate mount - which I declined to do, of course. Brad told us they did that before and a customer was very unhappy and they had to replace his front bumper. At least they learned from it. Most dealers still drill holes and mount the front license plate frames on the Challengers before they even sell the cars. I most likely would not have bought the car if they had already mounted the front frame. I have been in for service with the car already for some cosmetic fixes due to poor quality control at the Chrysler plant, and this dealer's service department has always been polite and had great customer service. The only thing - they did not have any R/Ts on the lot when I was there to buy, and sometimes I find myself wishing I had waited for an R/T. But who knows, maybe I'll trade up to an R/T at Tyson if the deal is right

Kooolaid

Sep 27, 2011

We came in for a minivan and met JP Vaughan. He knew so much about the vans I assumed he had one himself! We were treated with respect and fairness by JP and his Manager Kenny. I had a price quote from another dealer, I asked if they would match the savings, they offered to beat the price instead. Thank you, thank you, thank you. We highly recommend JP, Kenny and Tyson Motors. Thanks guys!

Sorrytoyou

Sep 26, 2011

I had been to this dealership for service in the past. I was very happy with the overall experience with the service dept. I just called to find a new or used vehicle for business use, I knew exactly what vehicle I needed. I knew this was not a popular vehicle to be on the lot. I spoke with JP and he really wasn't interested in finding me the vehicle. He stated this vehicle is usually custom ordered and in his 8 years he has never seen one on the lot, sorry. Well, sorry to you JP. I have found 4 of these vehicles on other car lots in the area and I was willing to order one, but you didn't give me the chance. I guess you didn't need the sale today.

Ann Conrad

Sep 23, 2011

Mike Murray was fantastic. He was knowledgeable, informative, friendy and a true professional. He worked hard at finding the exact Jeep I wanted. You can tell Mike is dedicated to his customers and focused on meeting all their needs. By the time the car was delived I felt I made a new friend. Every peson we encounted from finance, serive, cashiers, part dept. and the showroom receptionist were great. The next time my family is in need of a vehicle we will be sure to come to Tyson.Ann Conrad

jkw

Jul 30, 2011

Awesome experience! I was treated so well with so much respect as I searched for and purchased my car. I was never pressured into buying anything and I was allowed to walk away if I wanted to. The staff were genuine and really wanted to help me find what I wanted in my car. Everytime I went back for an oil change, I was treated so wonderful. I would fully recommend Tyson (and I have) to anyone looking for a new or used vehicle.

bacavill

Jul 13, 2011

Have never been treated with so much disrespect after purchasing a car. After the sale was made the customer service aspect went out the window. The sales manager and the owner of the business were extremely rude and inappropriate. What happened to treating people how you want to be treated? Honestly, I am not sure how a place that treats people so rudely can stay in business. Please don't make the same mistake and be fooled like we were. DON'T BUY FROM TYSON!

JLElf

Feb 19, 2011

EXCELLENT! We have been searching for a larger car for two years and have had a awful runaround at other dealers. From first phone call to purchase this dealer was honest and helpful. This dealer was polite, not pushy, and in a world of buy it! Buy it! Buy it! pleasant!My two year old daughter was talked with and they even got down on her level , which as a parent is very nice to see. Brad ( our salesman) was very busy because we came at a peak time but he took the time to ask our daughter questions and get her balloons . Bob ( the finance guy) IMMEDIATELY without having to be asked offered our daughter several pieces of paper and a box of crayons to color with. We bought a 1999 Durango and are very pleased. Buying a used car can be a hassle but it felt so easy here. We were made to understand that the item was as- is and understood why ( some minor issues that we didn't mind ) and that there were no guarantees. Overall a GREAT experience and a wonderful car!

stricker

Dec 14, 2010

I purchased a used vehicle from Tyson, and despite the relatively small profit margin on the used vehicle I purchased, I was treated with exceptional customer service, and professionalism. Aaron Lang, Sales Manager, was outstanding to deal with and I would not buy another car without going through him. The entire transaction was smooth and resulted in an extremely competitive price for the vehicle purchased. Of special note is the amazing follow up and customer service Mr. Lang provided even months after the transaction was complete. A certain accessory was missing from the vehicle that was critical to the video entertainment system. Mr. Lang contacted the original owner several times to try and get the item. Eventually, he provided a new part at no charge to our family. This was clearly over and above what was expected, resulting in an extremely satisfied and life time customer.

maask

Aug 23, 2010

Everyone was friendly and answered any questions that we had. We did not feel uncomfortable or pressured in any way. Selection of cars that we had an interest in was good. We could tell that this was a good dealership by the many visitors that were present. We purchased a vehicle from this dealership several years ago and were as impressed this time as we were in the past. We will indeed consider them when we are ready to purchase again.

Rob Ambrose

Aug 20, 2010

I first started to look at the cars that they had in stock over the internet with J.R. Neilis sending me pictures of the car that I liked. Response on this was very quick. I decided to go to the dealer and drive the car I was looking at and dealt with Aaron Lang and JP Vaughan. JP took me out for a test drive and was very knowledgeable about the vehicle. He showed me the car inside and out, discussed the features that the car had and answered all my questions. He is very knowledgeable and was very helpfull. In the end I worked with JP and Aaron to work out a deal on the car and we were able to get the payment down to where I could purchase the car. I had a great experience with these people. I have not dealt with the service department yet but hopefully they are as helpful as the guys I dealt with in purchasing the vehicle. By the way, I bought a Challenger RT and love it!!!

jimmy1173

Aug 14, 2010

i have bought 6 jeeps from this dealership and nothing but great service from the sales department and service department.. aaron lang and jim kinney make it very easy to do business with the dealership. i wouldn't go anywhere else. thanks guys for keeping it easy...

topfuel5913

Aug 12, 2010

They where very professional,kind,open,and understanding to me and my wife's wants and needs in regards to our new car deal. I feel that we got a good suv from good people at a good price. Thank You Tyson Chrysler/Jeep/Dodge

3vanmeerten

Aug 9, 2010

First of all Bill met my wife and I as we were looking over a new stow-n-go van and politely introduced himself and asked if he could help us. We told him the van we were looking at had all the options and was the color we wanted. He told us he would go get the key and we could take it for a test drive. Then we talked price and explained our budget. Aaron stepped in and my wife left. That was time to deal, I told Aaron what I could afford and he made it work for me. I know he needs to make money and I knew what I could afford and I am sure we were both happy with the deal. My wife and I are just thrilled. I never had a sales manager talk as if he realy cared about me and what I could afford before. Bob did the paper work and we drove off in our new van. Thanks to them all for making my new car buying a pleasurable experience...:o)...

Sarmoon

Jun 8, 2010

I went to the dealer to get a few rust spots repaired. The Durango in question has approximately 65k miles and was < 3 years old. The repair guy first misquoted their own warranty on the car exterior telling me it was only 3yrs/36k miles which of course is completely wrong. After getting completely hassled and turned down because they said it was out of warranty (wrong) and that it was body perforation (they try to give you some bs definition about it being surface rust and not a paint adhesion problem - I could see the bubbling under the paint - sure no adhesion problem - what a joke) I was summarily dismissed. Walked outside, called Naperville Dodge on the PHONE, they said no problem, bring it and we'll fix it, and btw it's 100k on the body. I then walked back in completely miffed and asked what kind of bs operation was this. Of course, the Manager comes out to "reassess" the rust and barely agrees that I may have been right and now asks them to schedule a time to repair it. Of course I left, I just wanted to prove my point.

rzwnshah

Apr 21, 2008

Terrible experience with Aaron Lang. He was willing to accept our 2006 Grand Caravan lease return originally only under the condition if we buy/lease a new one from him. Poor representation for Tyson Motors and Chrysler brand. Consumers have the choice to buy at several places or dealers but it's the service that sells the brand and the loyality towards a product. You not only lost my business but also of anyone I speak to.

theycheatedme

May 4, 2007

I am 50 years old and this is the worst experience of my all life.On Monday April 24, 2007, I had a phone call fron Aaron Lang. He told me that he had a great minivan for me. I went over there and he showed me a 1999 Plymouth Voyager. When I took the minivan for ride Aaron came with me in the ride. I wanted to ride the van to the tollway, but Aaron told me not to, arguing that the trafic is very buzy in this time and is going to be late. He was telling us that he is loyal toward the costumers. I believe him and so April 24, 2007 at 6:30 PM, I sign the papers and I bought this minivan.On Saturday April 29, 2007 at 10:30 AM this minivan (1999 Plymouth Voyager died. (The engine failed). I towed the minivan to the TYSON in Shorewood, Il, and than the nightmare starts.I met Aaron Lang and told him that my car is dead. He said that he was with coatumers but with be with mw soon. After about 50 minutes he came back and told me that he is not going to pay for towing (cost me $154.00) or for anything else. He said that he sells cars all the time and as soon as cars are out of the dealer's property the new owners are in their own.That did not make any sense to me. I pleased him at least to fix the van, but he gave me the worst look that made me feeling very low. I met and Jim (sales manager). He was very brutal with me. He said that he does not want to help me whatsoever. He called the police and he wanted my van to be removed from the dealer's property.Those people in Tyson dealer in Shorewood, IL, have no integrity, respect or anything good towards their costumers.This nightmare that I went thru I wish even my worst enemy to go thru.If you think to go and buy a car to this Tyson dealer, do a favor to yourself DO NOT DO any bussines with them. Go somewhere else.