Valley Auto World BMW reviews

Phani Mahesh

Jul 6, 2021

I’m really impressed by their Customer Service. A big thumbs up for my advisor Corey. He’s very responsive to emails and calls; both before and after the sale. The entire leasing process was VIRTUAL (phone/email) and pretty smooth. They were able close the deal and deliver my car on time and as described! The good part was their willingness to listen to the customer and come up with a reasonable offer. I would definitely recommend it to my friends and family.

Young Kim

Jul 2, 2021

Yesterday I bought myself a series 6 BMW -BRAND NEW and yet my passenger door had a paint defect. It looks like the paint was dripping? They say it was a luxury car - not generic so why do I feel like the service I'm receiving is for a generic car. I paid for a brand new car and yet the manager brushes it off like it was no biggie? Personally I felt that after spending this much and staying loyal to BMW that I feel as though 1. I regret this purchase and 2. That the immense payment I put into a NEW car is as exciting as receiving an overpriced used car. This is almost like going to get a brand new iPhone and opening the package to see a cracked screen. Would you buy this full price with a defect like that?)

The Bhatts

Jan 1, 2021

Just leased a new vehicle from Valley Auto World. From our first contact, through the completion of the sale, our sales person and the finance manager (Kimberly and Theresa) were excellent to work with. They were responsive, helpful, and professional. I couldn't be happier with the car and the entire buying experience.

Soumil Vavikar

Sep 21, 2020

I bought a certified 2019 330i from Valley Auto World BMW. Sales experience was good and smooth. Associate was helpful and made sure everything was completed as expected. And hence the 2 stars here. BUT after sales experience wasn't GOOD AT ALL. I wouldn't suggest anyone to contact them for after sales. But I ran into multiple issues; one for the Eco Pro Drive mode and other for condensation in the driver side head light. The best possible dates provided to me for diagnosing and fixing those issues were after 10 to 15 days of calling the service center. And these issues came up within 10 days of purchase of the vehicle. So I was expecting a quicker response time. When I communicated this to the service advisor, he said sales and service are different departments and the earliest we can get you in would be after 10 - 15 days ONLY. It was disappointing. When I tried to connect with the Sales advisor who worked with me to complete the purchase regarding the same; I didn't get expected response as well. As he didn't pick up my call and didn't revert to my messages either. This wasn't expected from BMW dealer. BMW is all about quality and perfection BUT I couldn't see that at all. We pay the extra premium for a certified vehicle to make sure we get a good and well inspected piece and also get good after sales service. When I called Henderson BMW dealership in Durham; they gave me appointment of the very same day to diagnose the issue and then ordered necessary parts and booked appointment for the 3rd day with a loaner vehicle option to get the issue resolved. They also provided free car wash and vacuum.

antonio romero

Sep 18, 2021

Service just SERVICE BAD BAD SERVICE THEY TAKE $185 AND THEY NEVER DIAGNOSTIC MY 2009 BMW THEY SAID NEED COILS I M TAKE TO OTHER SHOP AND THEY REPLACE MY HIGH PRESSURE FUEL PUMP AND IS RUNNING PERFECT DONT TRUST THE PEOPLE NO JAVE GOOD MECHANICS JUST TAKE U MONEY THE CALL ME FIRTS THEY SAID THE MECHANIC RECOMMENDED 2 SENSORS AND FOR $850 WE SAID OK REPLACE AND AFTER THEY REPLACE THEY CALL ME BACK OH SORRY U NEED COILS TOO FOR $3000 DLLS WITH LABOR AND SPARK PLUGS AND WE ASKED U SURE AFTER THAT MY CAR U WARRANTY RUNNING GOOD AND THE ADVISOR JUST SAID NOP IA THE SECOND STEP DONT TRUST THE PEOPLE JUAT TAKE U MO EY AND THE SERVICE MANAGER ALL TIMES IS BUCY THEY HAVE MY CAR FOR 4 WEEKS AND THE MANAGER NEVER HAVE TIME FOR SPEAK TO ME