Valley Auto World Volkswagen reviews

ArleneR

Nov 14, 2016

Just wanted to say a special thank you to the service manager, Steve and Mike who helped me so nicely and professionally when I had to take my VW CC Sport in for service. I was treated with respect and consideration when presenting my situation and was given excellent treatment and service. These two gentlemen were top notch when representing the VW Dealership and commitment to their customers. So grateful for their help and assistance.

CITIZEN REVIEW

Oct 30, 2015

These animals attempted to sell my fiance a battery for her BMW for $500.00 USD. In the past I have been over charged at the location and received sub par work and craftsmanship. I would not recommend any one to go to that location. It is borderline criminal what the dealership does. They over charge on all products; they add unreasonable amounts of hours for service and installation. If you have a used car they treat you like a 3rd class citizen. Anyone who goes there use due caution. The only reason they got one star is because that's the lowest rating that I can give.

Big Daddy LionHawk

Aug 10, 2015

My wife and I were interested in purchasing a used X5 Diesel I had seen online. I made arrangements to go drive the car a day after having had major surgery. The SUV itself was exactly what we were looking for in both color and features. Upon arriving at the dealership, the sales staff began what I'll call, The Bataan Death March, process of passing us up the chain trying to trade our Enclave with 6000 mile on it.They even used the, "We've lost the keys" trick on our trade in to try to force us into a purchase. I was more professionally insulted than anything else, as an honest businessman myself. To add insult to injury, I was dealing with a fellow Masonic brother as our salesman!!! We eventually had to threaten calling the VA state police before our keys showed back up, falling onto the floor out of the GM's pocket, leaving my wife to pick them up!!! Talk about no class at all??? And this all happened w/o a four letter word passing anyones lips!!! Just a stunning way to try to purchase a car. As a side not, we had driven from Southport, NC with every intention of making a fair deal, and felt it was a forgone conclusion prior to driving there, or would never had made the trip to begin with, one day post surgery!!! They need to reevaluate the way they treat customers. Maybe the staff should intern at Schaeffer BMW of Wilmington, Bob King MB, or MB of Hilton Head, SC to see how it's supposed to be done!!! Pitiful, men..... A disgrace to a luxury car line. This coming from someone who has owned MB's for 25+ years!!!!

BMA Owner

Mar 24, 2015

Warning!!! I have purchased 4 vehicles from this dealership and I have witness the customer service deteriorate. Raleigh or Wilmington will be worth the drive. Jim (apt desk) needs some customer service skills, he is very rude. Also, he needs to learn to be able to triage appointments. If you have a red light that appears on your dashboard, this is not a routine oil change, and it needs to been seen sooner than 3 weeks.

J. D.

Oct 23, 2014

This is my first ever car that I will own and I have to say I'm quite excited to finally get the keys in my hands. My associate, Devin Johnson, has been very pleasant and knowledgeable and together with the rest of the team at Valley Auto World has made this first-time experience feel a lot more comfortable and easier than I had expected. I can definitely see myself having no issues getting the services I need at Valley Auto World and look forward to future dealings with them.

Maz

Oct 18, 2014

A good dealership to visit. Our manager (Devin Johnson) was very helpful , so the process of getting a new car wasn't painful as it usually does. We had a good deal , the process was fast, so we are definitely going to recommend this dealership to our friends.

Aki Laboy

Sep 29, 2014

We stepped into the dealer to look for a car not thinking of burying . Sales person Devin Johnson came up to us explained all we wanted to know and he let us do a test drive. We loved the car and great service, and left the place with brand new Jetta with very satisfied. We definitely recommend this dealer !!

marionlee

Sep 24, 2014

My experience with Valley Auto World was truly a dream come true. The team that I worked with ALL made sure that I was a satisfied custormer and I would highly recommend these professionals and this car dealership even though I live approximately 90 minutes away.

LVWILBURN

Sep 5, 2014

Started the car buying process with Devin about 9 months ago, and the experience has been exactly what I had hoped for and expected.

ricky simpson

Sep 1, 2014

devin johnson was a great help in our purchase of our new jetta. his expertise was great. his knowledge of the product of great. our buying experiance at valley auto world was just awesome.