Valley Chevrolet reviews

Pacajun

Feb 18, 2016

This car dealership is the pinnacle of what a car dealership should be.

Bob V

Feb 17, 2016

great experience service dept got car in promptly and finished on time i will continue to use valley chevrolet for all my automotive needs

Francis

Dec 15, 2015

I spoke with the service manager directly. He was courteous and helpful. He took the time to talk with me about recalls for my car and the work it would entail to complete them. My car was finished quickly and kept inside the garage until I arrived to collect it. It was greatly appreciated.

Helen

Dec 15, 2015

I didn't have an appointment but when I called they told me to come there in 2 hours and they'd fit me in. I only had to wait about 3/4 hour.

Rita

Dec 11, 2015

The service department was able to schedule my appointment on short notice, inspected my car and replace one tire that I damaged.

Amy

Dec 9, 2015

Dave Grabinski was one of the best salesman I ever meet. Was very knowledgeable about the Traverse, friendly, kind, and handsome. The rest of the employees were also wonderful. Would highly recommend the dealership.

Marilee

Dec 7, 2015

Needed an upgrade from double cab to crew cab. Got vehicle we needed with very little effort. Salesman was wonderful and very helpful. Drove home with very nice new Silverado that will truly now meet our needs.

Chester

Dec 3, 2015

Service was done in a reasonable time and I was kept informed of any problems. Customer serviceman was very courteous.

Anthony

Nov 28, 2015

Since Valley Chev. opened I have been a customer. I have been treated like a family member even before I purchased my first car.Never had any problems that were not taken care of immeditately and to my Satifaction. I plan on buying all my future cars at this dealership.

Paul

Nov 26, 2015

In & out fast. Courteous staff. Clean facility. Recommended what my car was in need of but declined, decided to purchase another new car from Valley Chevrolet!!!

Lois

Nov 20, 2015

I took my car in for the annual inspection and they took care of the wiper blades which needed replacing and the recommendation of 3 new tires.

Frank

Nov 17, 2015

Very friendly mixed up appointment took me right away let me no what was going on got me a tire right away did a fantastic job will be back again recommended to friends already thank you very much

John

Nov 14, 2015

The staff at Motor World was patient and helpful in setting up our appointment. The service was finished quickly and we received a call when to pick it up. Many thanks for being there for us.

Barry

Nov 13, 2015

bought 4 tires had them mounted and balanced service was more than I could ask for. The tires were less at the dealer than any other tire dealers and I will recieve an other 100 back by mail

John

Nov 13, 2015

Every think was excellent except the following:I made an appointment in advance, dropped off my vehicle the evening before for routine service, was even given a ride home, thank you. But I waited all day for my vehicle and didn't receive the vehicle until 4:30 the day I'd service. Given it was routine service I feel the vehicle should have been completed at least by noon.

George

Oct 27, 2015

I had a problem with 4 wheel drive light coming on that say service 4 wheel drive and the service manager took care of it he told me that the wiring harness was bad and that he would have to order one and he also told me that I had two recalls on vehicle he was very helpful . At this time I am very happy with the work that was done .

Frank

Oct 1, 2015

I had no intention of trading in my 2011 Colorado. Ended up in Wilkes-Barre because of missing an exit to go home. Stopped at Valley Chevrolet just to see the new Colorado, to see why it was "Motor Trend's truck of the year". Had no intention of buying one. Drove one, and then saw the Silverado's. Dave G. was extremely helpful, very knowledgeable about the vehicles, friendly and professional. He explained lease options. Blake G. then made me an offer I couldn't refuse. Have bought several vehicles at Valley, never from the dealer about 4 miles away. Experience couldn't have been better.

Michael

Sep 29, 2015

Wasn't completely happy when I first got the truck because of some of the things I found wrong after going over it a lot closer when I went home but after bringing the truck to the service they fixed everything I wasn't very happy with and I'm pretty satisfied with my experience now.

Lisa

Sep 26, 2015

Excellent customer service.....friendly, courteous, thorough. Very clean facility !! Impressive to say the least. Comfortable waiting area. Little wait time.

Michael

Sep 21, 2015

I travelled from out of town (2hr away). Upon arriving late due to traffic, the staff stayed late in the evening, past the regular closing hours, to ensure that the vehicle delivery occurred that evening. Thank you to the team for doing that, it was greatly appreciated.

Francis

Sep 16, 2015

Dave Grabinski was my salesman, who happens to be the same guy that sold me my 2010 Camaro 6 years ago. He is a great salesman, very genuine, and an asset to Valley Chevrolet.

Charles

Sep 15, 2015

I came in to see if I could get pre-qualified for financing since I didn't have much for a down-payment. I picked out a car to start the process. They got me in it at a very reasonable rate and from start to finish I was driving away in a 2015 Cruze in about 2 1/2 hours. Amazing! And this wasn't the first time I've bought from Valley's lot. I bought a 2014 Cruze last year and the ease of sale and customer consideration given on both occasions were remarkable.

Tom Blecher

Sep 14, 2015

I traveled to Wilkes Barre to purchase a new 2014 Chevy Volt. I had negotiated the deal over the phone and arrived by bus to finalize the deal. Will picked me up at the bus station. Blake and Jimmy made sure everything was in order. The purchase was flawless and the supportive paperwork that I needed to register the car in NY came within a week via FED EX overnight delivery. Valley kept all their promises, paid attention to detail and facilitated a flawless transaction. They couldn't have been more accommodating and nicer.

Steven

Sep 12, 2015

Treated like I was family and its clear to see why Chevy is the best vehicles on and off road , America's best

Patrick

Sep 10, 2015

The Service Technician informed me that the front disc brake pads that I had requested to be changed still had plenty of material left in them and that they were not ready to be changed. I felt that this showed excellent Customer Service and a desire to make the customer happy rather than simply do work that was unnecessary. This is one of the many reasons that I always bring my Silverado to Valley Chevrolet and do not let anyone else work on it. The Valley Service Team is and has always been both First Rate and First Class! When it is time for the brakes (or anything else) I will be coming back to Valley (as usual). I can trust this team.

Walter

Sep 4, 2015

My salesman, Jim McGrath was the most knowledgeable salesperson I have ever dealt with. He knew so much about the car . Thanks

Donna

Sep 1, 2015

They squeezed me in to fix a non-working turn signal. I was very pleased .... great work ... great staff !

James

Aug 30, 2015

Very helpful by finding the source if the problemn I was vaving with my car and repaired it that day.

Robert

Aug 28, 2015

always friendly and helpful...clean facilities, on time with starting job.clean waiting room.. refrigerator with drinks, as I usually take my meds and always forget a drink to take them with...thank you....

Frank

Aug 25, 2015

From the time I got checked my truck and the evaluation of my problems was done by Marty ( a girl ) I had the feeling my truck was in expert hands, after I picked up my truck with the upper ball joints replaced and a 4 wheel alignment was done my truck felt like it was new all over again, Thank you for your great service providers, its a good feeling knowing you are in good hands for a change. Thank AgainFrank Scalisi

Edward

Aug 25, 2015

Dave Grabinski is a good guy. He helps you buy what YOU want and does not pressure you in any way to but something just to make a sale. He knows his product.

Michael

Aug 20, 2015

I had a small problem with my truck for quite a while and it seemed to be a tough task to find. I went there to get my truck serviced and they discovered the problem and quickly corrected it. I have to give Dave Hornlein a pat on the back for being so caring that the work gets done properly and to his satisfaction.

Edward

Aug 20, 2015

Been a loyal customer since 2002 when I purchased a new Avalanche then, they took over service on my 2008 Avalanche when Maureen Alexander left Hanover Twp always addressed problems, and now that I purchased a 2010 used Avalanche its problems have been addressed to my satisfaction.Ed K.

John

Aug 12, 2015

Valley Chevrolet service center had an appointment for us the very morning we called; when we needed it most. The work was covered under warranty and was finished in a timely manner. We feel confident in this service center and will return again. They are there for us. Thank you!

Thomas

Aug 11, 2015

I did not wait long and did a good job. Everyone was very helpful to me and they answered all my questions.

Barry

Aug 7, 2015

Arrived at for service and was going to get a ride back home do to the fact I broke my back and couldn't sit. The service manager ask if I would be wate for a few min. they would get my car in do the oil change and tire rotation and get me out of ther instead of having to make a trip home and back again. To me this is a sign of going out of their way to help out a person who always gets service done at Valley Chevy.Thank You

Robert

Aug 4, 2015

Had an appointment set for 9:00am. Arrived 10 minutes before my time to get everything situated. Car was taken out and parked on side of building until 9:20am. What is the point of making an appointment for a set time only to have your car parked outside and not taken back into the building till 20 minutes after the set time? I understand that there are times when it can get busy or there may be walk-in customers but if someone goes online or calls and makes an appointment for a set time, then I believe that customer should get top priority since they took the time to schedule a time that was apparently good for both them and the dealership since there appointment was confirmed as a time that was available. Work was done quickly and properly once car was taken into the building but arriving early to get everything ready and be on time for them to start working on the vehicle only to have it driven out and parked on the side of the building is a little annoying.

George

Aug 2, 2015

Service people were great. Courteous and helpful. Answered all questions. In and out in no time. Great service and a pleasure to deal with.

Rita

Jul 30, 2015

I had a very pleasant experience at Valley Chevrolet. Steve greeted me and checked all items that had to be serviced on my car including a recall.

Kathleen

Jul 29, 2015

Did work in time promised. Had an unexpected meeting to attend and they cooperated fully. Satisfied with time, work and quality.

Jason

Jul 23, 2015

As always this is why I and my family/friends keep buying vehicles from this dealership. The service dept. is beyond professional and always always treat me and my vehicle with respect. Paul is always user friendly and always makes sure it all works out. Perfect every time ty

Dawn

Jul 21, 2015

I came for a pit stop, I had to come on a saturday since the service center is closed by the time I get out of work, I came to Valley Chevrolet first and Lewis Robinson accompanied me to the service center, it was a very fast process.

Audrey

Jul 16, 2015

Mr. Stephen Murnock is an asset to your dealership. I was prepared for a short stay (45 min to 1 hr) but the stay was much longer due to an inspection which found several other problems which required corrections. He explained the safety needs for repair of a leaking battery, air filtering systems, etc. I was very grateful for his assistance since I only know it takes gas to run the vehicle. During the waiting period I noted his professional manner with other clients. He was always patient and gave the client 100% attention as he resolved their multi-problems. Believe me, I know professional courtesy. Before retiring I was employed in personnel management and there are a Heinz 57 variety of people out there. Even worse, they do not have any labels on them so you do not know what their personality is when they approach your desk. As long as I was going for service, I took the letter concerning the engine power and loss of traction control with me and one from a greedy law firm (Timothy Abeel & Associates, P.C.) offering 100% free legal assistance. Mr. Murnock advised me everything would be resolved if any problems did occur. It was an assurance for me to hear it verbally. Mr. Murnock is courteous, professional and has the knowledge necessary to make a visit to Valley Chevrolet a pleasant experience.

Susan

Jul 16, 2015

AS always my visit to the Valley Chevrolet Service Center was a pleasure. The work was done promptly and everyone was courteous and professional.

Carl

Jul 16, 2015

it was just great, everything was taken care of, an done in a time period that was quick, I didn't spend my whole day there. I had a good time chatting with the staff an other customers.

Curtis

Jul 13, 2015

Thank you for giving us prompt and reliable service. We sincerly appreciate the prompt and thorough service before we left on vacation. We are very gratful for the fact that chevrolet stood behind their product and will remember it

Todd

Jul 8, 2015

I am extremely satisfied with my purchase of a 2015 Chevy Silverado. There are many different options on these vehicles and Blake Gagliardi and David Grabinski took the time to explain everything so I could drive off with exactly the vehicle that would meet my needs. Outstanding!

John

Jul 3, 2015

I was very happy with my visit. I noticed our inspection was expired 2 days before we were scheduled to go on vacation, and they managed to squeeze us in and not only do the inspection, but an oil change and tire rotation as well. I know how busy the service dept is so I am extremely grateful for their cooperation.

John

Jul 1, 2015

My service van needed a new GM Rebuilt motor. The service manager, parts manger did an outstanding job getting my van back on the road in a few days as promised. Even with some unexpected parts needed. Another great job by Valley Chevorlet

Lisa

Jun 26, 2015

I dropped my car off because the engine light was on. I told Steve I would need the car back by the end of the day. I called at 3pm to check on the progress and was told my car wasn't looked at yet. I told Steve I would be coming to pick it up because I needed it to go to work. About 10 minutes later he called me and said he took it in and hooked it up to the diagnostic and found the problem and would put two technicians on it and it would be ready by end of business. I appreciated this very much!

Kathleen

Jun 24, 2015

Valley Chevrolet was beyond wonderful! This my second car I have purchased from them and I would never ever go to another dealership! I am going to tell all of my friends and family...I have already been bragging about my services all over my social media accounts! Fabulous job Kenny Wallace, Dave and Blake!!! Thanks a million:)

Joseph

Jun 18, 2015

Staff is always professional and courteous. I will continue tohave my vehicle serviced at Valley Chevrolet. I have had Saturns as well as Chevrolets serviced here.

David

Jun 15, 2015

I bought a van, my son bought a car at Valley chevrolet. I appreciate even tho my van is older, that I didn't have to pay for the inspection. Thats a class act. THANK YOU.

Alan

Jun 9, 2015

Showed up at 1:00 with no notice of a problem I had with my 09 Impala. They said no problem and accommodated me. This day and age most places would've said come back tomorrow.

Denise

Jun 6, 2015

Friendly, quick and easy. It was the initial check-up on our new Trax and was only there about 15 or 20 minutes. Thank you.

Denise

May 31, 2015

This was our 6th vehicle thru Valley Chevrolet since 1999/2000. We have always had an excellent experience from sales to the shop. That's why we keep coming back. We have yet to have any major problems with the GM vehicles we have purchased and or leased over the years. We will be back again when its time.

Stephen

May 20, 2015

Always polite and helpful with any questions that I might have. Very knowledgable with my concerns. The ony problem I have ever had with Valley Chevrolet Service Dept. is my rear window defrostor wire that has come off many times while under warranty. There was never a problem it was fixed. Now it is 90.00 to reattach it to the rear window. The only problem is the wire tightens up when the rear acess door is not used for a while. Then when you open it pulls the wire off the glass. Not only is it 90.00 dollars but if the rear window cracks or smashes they are not responsible. HOW DO I FEEL ??? NOT HAPPY AT ALL !!!!!

Kevin

May 16, 2015

This is my 4th or 5th Chevy Tahoe from Valley Chevrolet and the same folks have helped me every time. There is continuity of staff and a friendly environment. Kenny Jr. and Sr. both have treated me like family for years

Stephanie

May 15, 2015

My appt was 10 am. The service area looked very busy. Within the hour my service was completed, and I was very happy to wait. Everyone was very accommodating.

gary

Jan 16, 2015

I bought a 2014 cruz for my daughter. As I was driving home I noticed there was 100 and some miles on it. I looked at the sales slip and it said 39. Had to call GM and complain and talked with manager at Valley who made up a bunch of excuses. I will admit the price was good and they offered me a new car. But pretty hard taking your daughters Christmas present back.

Connie

Oct 29, 2014

I purchased my 2009 Traverse from Valley Chevrolet new in 2009. I also had all my service performed there including all regular maintenance while the vehicle was under warranty. My vehicle currently has 60,000 miles on it and the transmission was rebuilt by Valley Chevrolet at 39,000 miles. Date of service was December 7, 2012. I recently had my vehicle in for recalls and reported to service that the transmission had been giving me trouble again. They reported to me that they needed to break the transmission down again to diagnose the problem and the cost to me would be $400- $500 dollars just for the diagnosis. I understand the vehicle let is no longer covered under warranty but they did this rebuild not even 2 years ago. valley denies ever doing internal transmission work on my vehicle they have said they have no record of this repair. I purchased a carfax report and it was on the report. I don't believe this is my responsibility. All over their garage they have posters asking customers if they get a surveyIto rate them completely satisfied. I'm not at all satisfied. I attempted to work with Chevy and their so called specialists are completely incompetent and don't even have a clue about automobile service issues. This has left a very bad impression with me about not only the Chevrolet brand but also Valley Chevrolet Service as well.

1madconsumer

Jul 30, 2014

Having been referred by a colleague and reading the reviews, I am sorry to report from the owner down this service department will fail if you purchased your vehicle elsewhere, I brought my new vehicle in for a seemingly small warranty concern, after two hours of my vehicle not being moved and 1 hour of less than spectacular service I was told by the OWNER of Valley that i need to take my vehicle to the location that I purchased it from. I was blown off by the Service adviser, the Service Manager, and the Owner on an issue that I have GM involved with. Please do not take mediocrity, it is our right as consumers to demand quality after sale service from every franchise owner that represents a larger name!

Ann

Feb 11, 2014

No matter how vague my questions seem to be, they are always answered. Problems detected are discussed with me and repairs are done very well. It is always a pleasure going to Valley Chevrolet.

David

Feb 11, 2014

I always have an excellent experience at your dealership and service department. That is the reason I now have 3 cars from Valley Chevrolet.

Susanne

Feb 11, 2014

Waiting room needs to be a much more comfortable temperature. Everyone was helpful.A new sticker was not put on windshield regarding oil change mileage. I will write a reminder for myself.

Jeffrey

Feb 11, 2014

service is excellent, I choose to come there as opposed to 3 other dealers within 5 miles of me,therefore travel a distance of aprox. 50 miles round trip.

Ron Reeves

Jul 19, 2013

I took my 2013 equanox that I bought in doylestown 12hrs prior to your sevice department because I noticed a paint defect and a small scratch on the back gate. Talked to two people one of which said he was the boss there and even though I have a warranty on my 25000 dollar car for factory defects they would not fix because I bought it from another dealership. Are you not a certified Chevy service center? I am an active duty soldier in the united states army and I have never been treated/talked to so disrespectfully by a "professional" establishment in my life. I am telling everyone I know to not do buisness with you because of how I was treated. Btw I took my car to Scranton and they said they will take care of it. No problem.

Vincent K

Jun 6, 2013

Very professional staff. Sales experience was smooth and comprehensive. Service visits are always a pleasure.

t.j. manchak jr. aka SMILER

May 31, 2013

i went to your dealership to look at the new pickups,i was really surprisred by the inventory you had,i found a new trk#13430 so the next day i called,as sunday you were not open,ii asked for a slsalesman that i met before,but right now i cant remember his name as all the notes are at my office and im at home,hes a young man.anyway a lady answered the phone and said he wasbusy with customers and delivering trks,i think i called againthe same day or it was the next day and left my cell phone# and name SMILER and was told he was very busy, now its thursday nite and still no call back,if a message was left i would have called back,but no none,so it tells me you dont have time for me,your to busy,im glad your busy,take it from there,if i go to your dealership i fell i will be treated unfairly thru retalation for this message,i did want to buy a trk from you,i had fords for many years,but went over to chev,now im going to look at fords again thank you+

Rob

May 29, 2013

Took my car in for oil change and tire rotation. Car went right in for service as soon as I arrived. Just took a little while for them to let me know that I was ready to go. Car was done and sitting there for 20 minutes before anyone told me I was all good to go.

Denise Lyons

Apr 6, 2013

I bought my SUV about 7months ago, and I had a problem with it in the first 3months,called the dealership and they got me right in. They fixed the problem with no questions. Then I ran into the same problem again and again got me right in. I would not go anywhere else. Very respectful to customers and they don't treat woman like they don't know what's going on. I give this dealership a 10!!!!!!!!

dcohen hard worker

Apr 22, 2012

first of all i drove about 130miles out to the dealership and no discount for law enforcement. then it took roughly 3-4 hours for the paperwork to be processed. when i got home the next day.i found a razor in the back seat probrably left by the washer details. i was missing a part for my car it took about a month to get the part after three tried speaking with the parts department,sales manager,and my sales guy.i paid about $500 for plates & registration and it took closly 3 weeks to get from the dealership.i was paying a service from the dealership and they sat on my paperwork for five days until my paperwork was processed and sent out to their service they used.i spent an extra $30.00 because i had to do state inspection&front license installed. i had to callabout 10 times to find out about my plates,parts for my car. so the least the dealership should have done is compenstate me for my time but they didnt.