Victory Honda of Plymouth reviews

Marian

Aug 23, 2016

This is only dealer where I service my cars,yes I have three Honda.The staff are very professional and friendly at the same time.Service is great and now you can have a sandwich while you wait for your service.

Zee

Aug 16, 2016

Good experience with Honda representative. Will go next time too

Anatoliy Kirzhner

Aug 7, 2016

I was pleased withVictory Honda service. Aaron was very helpful I got a loaner vehicle. All service was done in time and with a good quality.

Raj

Jul 19, 2016

I am happy with the scheduled service I had on my Honda Accord

CHITRA GIDWANI

Jun 24, 2016

I always get my scheduled service here. Bought my car here. Everyone is very professional friendly and attentive.

Ahmed's

Jun 10, 2016

First time at this dealership and came out satisfied with the quality of service. Thank you.

Gerald Baker

Jun 3, 2016

Buying my new CRV was a great experience. Really impressed with Rodney. He took the time and effort to explain each step.

Honda car owner

Jun 3, 2016

The service representative tried to sell me their very expensive "recommended service" but I told him that I only needed a regular oil change. He started to label me as irresponsible driver etc. He also kept my car idle for over an hour without any progress in spite of the fact that I made an appointment for oil change. When I checked with him after waiting for longer than an hour, he told me with no apology that I just have to wait at least 30 mins longer and it is like waiting for a doctor even though I have made an appointment. I told him that I am not going to write a good evaluation for his service and he said "shame on you"! I told him that I had to talk to his boss but he told me that he has been the "assistant manager" for many years and it is sufficient to talk to him. Anyway, I finally talked to the service manager who was very nice and took good care of my complaint. This is the first time I got a bad service from this dealership and I hope it never happens again to anybody because it is very unpleasant.

Kim

Jun 3, 2016

I was pleased Victory Honda was able to service my vehicle with no appointment and they completed the service same day. Rich was very thorough, checking my previous service records. I feel the mechanic did an honest assessment of what it needed. I'm the original owner of my CRV and it has been an amazing vehicle -- my son uses it now in college all the way in Houghton, Michigan and I'm comfortable that it's still a very reliable car even with 160,000+ miles. Only thing I might note for improvement is a multi point inspection was completed including check marks in the green section for Exterior lights -- although when we got home we noticed the DS rear brake light and DS front running light were not working properly. My husband replaced the bulbs and all was good -- not sure what happened during the inspection.

honda buyer

Jun 2, 2016

Very nice sales persons, good cars and great to test drive car before buying it. Also, the rest of the staff is very friendly for sure.

jeff haviland

May 31, 2016

Received oil change on 2014 Honda Odessey and everything went smoothly. Like the cafe for guests waiting for service.

Mary Z

May 28, 2016

When in for my CRV's 10,000 mile check up - oil change, tire rotation etc. Everyone was friendly, attentive and the car finished ahead of schedule. I love Victory Honda!

billie o

May 25, 2016

:All the staff were exceptionally friendly and courteous while I waited for my car being repaired on recall.Rocky Walters handled the paper work expeditiously.

doggal

May 23, 2016

Waiting room was freezing cold. It was only 50 degrees outside why would the air conditioning be blasting?It is nice they have food and comfortable seats.

kim1613

May 21, 2016

Fast and easy process with GREAT communication by ALL STAFF. Will recommend to family and friends. Nothing but positive things to say about my experience!

raghu

May 19, 2016

I liked the service thi time also - as usual. At Victory Honda of Plymouth, they take care of their customers very well. I am completely satisfied.

Christa Parsons

May 12, 2016

Marnie was A-MA-ZING!!! She was helpful, friendly, and more than accommodating. We have found a dealership for life! We will be referring our family and friends.

Helen Trierweiler

May 12, 2016

Excellent service by Jim on sales will definitely recommend him to friends pushed very hard to get us into a vehicle we love and is useful for us

Mycrv

May 9, 2016

We are very happy with our purchase and CRV exceeds our expectations. It is comfortable and fun to drive. Vijay our sales person is a nice man.

Daisy

May 8, 2016

Sales person was knowledgeable and answered all of my questions. Would come back to the dealership for my next car. Process of selling and buying went well and quickly.

JJ

May 6, 2016

All work and everyone I interacted with were top notch. It was, as always, a great experience.

Joel Felan

May 1, 2016

They did a fabulous job changing my oil. Will be returning for my next one.

Joyce Harrington

May 1, 2016

I had a problem with my 15 year old Odyssey and talked to a salesman while waiting. I came back later and had my new Accord in a few days. Good experience

diqne still

Apr 21, 2016

Organized service. Need to stop having salesmen doing their pitch while you are there for service

E. Heusted

Apr 20, 2016

I liked the previous enclosed customer area much better. I usually got there early enough that the TV was off and the piped in music was not as loud and easier to ignore while I read a book. But now the music is too loud and distracting if I'm reading something I would like to concentrate on.

Allen Angle

Apr 10, 2016

Victory Honda has consistent high quality vehicle service.

JT

Apr 6, 2016

Victory Honda Service Department in Plymouth was very professional and thorough.

Jennifer Pantoja

Apr 4, 2016

Excellent experience - no high pressure sales tactics. Joe was friendly, easy to work with, answered all of our questions. Very smooth process and helpful service team.

Kevin

Apr 1, 2016

Very thorough. Explained the repairs that needed to be made and why. Showed me the used parts.

Roger D

Mar 30, 2016

A great dealer!!!!! I was in and out of the service area in 45 minutes. I scored them 5 stars on service and quality of repairs.

Romana

Mar 17, 2016

Very happy with the service provided. My car was examined and diagnosed within 1hour. I was given another Honda to use it until my car was ready in 5 days. Since the repair was still under the guarantee I was not charged.

Ed Kisch

Mar 11, 2016

My service advisor Rocky was very helpful and efficient. He even provided a discount on my service when I asked him.

Mohammad Azam

Mar 6, 2016

Very much satisfied with the services provided by Joe & the lady who was helping me

Theepan K

Mar 4, 2016

I went here for the first oil change and it was free for my Honda CR-v. The service rep was really nice he went through all the process clearly and quickly. service was excellent. I recommend this place.

karen f

Mar 3, 2016

good service, good recommendations, and answered all my questions

D. E. Hagaman

Feb 29, 2016

Great job and these guys can talk car. While walking around the show room I was engaged buy one of the sales guys and we talked about some of the up coming models to replace my car. Much the way I approach my customers at the golf store

June Sadonis

Feb 29, 2016

It was a great day when I purchased my CR-V. !!!!!'

Malani

Feb 17, 2016

We always have our service & repairs done at this place. Everybody is friendly & knows what they're doing.

T. D. Schuby

Feb 15, 2016

Love Victory the "Home of the Hot Hot Deals" From the service office, Kevin & Aaron to Jim the highly trained tech. a greatrewarding experience.

Mayuresh Borkar

Jan 1, 2016

My visit to Victory Honda of Plymouth was wonderful and gI Ving service to me is excellent. I happy I am getting car from victory honda.

Michael Smith

Dec 22, 2015

The service was great. I was greeted in a timely and friendly manner. The service advisor explained what was needed for my vehicle, what it would cost and how long I would have to wait for my vehicle.

Peter Nelson

Dec 22, 2015

Very good service and solved a major problem (tire!) It took time to complete, but my service was a sudden appointment.Really like the new lunch and snack bar! Thanks

Jeff

Dec 3, 2015

Wife took van in for oil change and everything was fine.

Mike

Dec 2, 2015

Positive experience and repair completed timely . Shuttle drive was quick and on time

Stephen Agar

Nov 25, 2015

Jim is always helpful and attentive to my needs. Im always treated like a loyal customer and not like other dealers where after they sell you a car their job is done. Victory Honda is first rate and they are as dedicated after you buy a car as when they are selling you one. MY Accord has 220,000 miles and still like new thanks to their dedicated service department.

Sue

Nov 11, 2015

I was very happy overall but I did notice a little chauvinistic attitude with my service person. My husband happen to come in and when the service man saw him he started addressing all the questions to him for his answers. It is 2015 so that should never happen. He was not even aware he had done it but it was very obvious.

honda owner

Nov 10, 2015

Victory Honda is my favorite automotive dealership.

Timothy Starr

Nov 10, 2015

We took our Odyssey to Victory Honda for a free Winter checkup. The service was excellent, and during the visit, we took the opportunity to test drive a CRV.

Angela Boyer

Nov 2, 2015

The customer service, buying process and the facilities were excellent.

Ruth H

Oct 25, 2015

Victory Honda fixed my recalled airbags the very next day in just over an hour - fabulous service!

david phillips

Oct 5, 2015

passanger air bag reset. has not come back on at this time.

Hazel

Oct 3, 2015

Fast service with oil change. Very good customer service and friendly staff and free breakfast if you want to order from their menu.

Jerome Kmieciak

Oct 3, 2015

I am a retired Sales Rep. My Sales Rep Tim Winkler is a true professional and a Great Human Being. Tim listens to your concerns and makes them his. He comes up with creative solutions and makes it seem very easy. This was our second additional vehicle acquisition from Tim Winkler at Victory Honda in three years. I recommend Tim Winkler to anyone looking for a Honda. Victory Honda is fortunate to have Tim Winkler as part of their team.

Cathy

Oct 2, 2015

Service was performed exactly as promised within the stated price. All staff were pleasant and helpful. Complimentary breakfast and newspaper made the wait time go by easily. I'll certainly go back.

Nick

Oct 2, 2015

Very quick efficient service by friendly people. Went in with appointment to have the explosive airbag issue repaired. It took the amount of time they said to get it done.

jsong

Oct 1, 2015

Victory provided a unique experience and allowed a test drive of both Honda and Toyota vehicles side-by-side. Eric and Dan's service to the customer was outstanding. There was little to no hassle at closing. The Victory Toyota facility has very nice amenities for waiting customers including food, drink and entertainment.

melissa

Sep 24, 2015

the only thing that prevented me from giving 5 stars is that I had to call 4 hours later to check the status. The service was just an oil change.

Sharon

Sep 19, 2015

As always I am quite pleased with Victory HondaPlease note e-mail changeNote: current Accord was purchase in Fort Myers. I have purchased two Accords from Victory Honda previously.

Tonya

Sep 19, 2015

Harold is AWESOME!! Personable, thoughtful & responsive. Thank you :)

Dave

Sep 17, 2015

This is our second Honda. Purchased a new Accord. This is our third or fourth purchase from the Victory family. We'll come back!

Eric Johnson

Sep 16, 2015

Richard was our service contact and was very friendly, helpful,and professional in our dealings.

robert bloom

Sep 16, 2015

A great job by my salesman ! I went there for a oil change and after talking to my salesman, he offered me such a great deal I couldn't refuse.

Michael Smith

Sep 14, 2015

I got a next day appointment for headlight replacement on a busy Saturday morning. Service was fast and efficient. I am a satisfied customer.

Jody...Dave's #1 Fan

Sep 1, 2015

This is to the best of my recollection the 5th or 6th car that I've leased through Dave Wenger and Victory Honda (also under Sunshine Honda). Dave is someone I've grown to depend on to move quickly and always come up with the perfect solution for me. He truly understands his role as a sales person and even more in Customer Service advocate for Victory Honda and Honda in general. I am truly loving my new Civic and I'll be back to Dave in 3 years when this lease ends.

Shawn M. Flaharty

Aug 28, 2015

Always helpful and take care of their customers. I have stayed with Victory Honda Plymouth since 2001. My entire family drives Honda. Reliable,great gas mileage, safe and super running engines!

Bez

Aug 25, 2015

The sales team at Victory Honda of Plymouth goes above and beyond to match their customers with the vehicle of their choice, or even get an upgrade to the next level and keep you within your budget. Thanks guys.

Rick

Aug 25, 2015

Service recall was done as requested. However I would have liked an email or phone call to say the vehicle was completed.

Tom Groom

Aug 23, 2015

Great salesman! Very happy with all aspects of the sale. I would recommend Victory To my friends.

Tammy

Aug 17, 2015

Excellent customer service. Warm and inviting atmosphere.

Kyle

Aug 16, 2015

Kevin Friday and his team really took care of me from the minute I called to the second I drove away with my brand new Honda Civic. I was quite selective about the details of my car and the Victory Team made sure I got the finishes & performance I wanted without a problem. Thank you!

Arnie

Aug 14, 2015

Prompt service. Service as promised. Quality service. Happy with this visit.

Rendog

Aug 8, 2015

Maureen is terrific. I've been working with her for my service for years and I won't change. Quick, beyond friendly, and always takes care of whatever I need.

Kevin keener

Aug 3, 2015

Excellent customer serfVice. Joe met all of our needs and expectations.

Mike Mac

Jun 30, 2015

Raji and the entire Victory Honda team did a great job for us. We need a car quickly and he was able to accommodate us and obtain the vehicle we desired. I would recommend Raji and your dealership to anyone.

oldswimmer

Jun 29, 2015

Very pleased (again) with my service from Victory Honda of Plymouth. Maureen Kelley, in Service, is fantastic. She is professional, friendly, and a great listener to any concerns I had. She is certainly a "keeper"!

flojo

Jun 21, 2015

I have always appreciated this dealership, great place, people are all real nice and helpful, love the new waiting area. My salesman was so nice, he new his products, was very patient with me and my husband, the dealership manager was also great. We were in dealership for our civic for repair, was not in there to buy a new car, but we were looking at the models on the sales floor,( last visit for repair on our Honda Odyssey ex we look at the Honda CR-V EX real nice), so we look at it again and still like it, Jim our salesman came over to us and we started talking, I told him we are not buying a car today and he said that was okay, if we needed information on the CR-V he would be glad to help, we said yes and the rest is history, we ended trading in our civic and drove home with a new car, Jim Raglow was our salesman, super nice, we will see him again I'm sure in the future. I would also like to mention Maureen in service, she has always been so nice and helpful, we like her. We would not go to any other dealership.

Jt

Jun 15, 2015

I always enjoy taking my vehicle to Vicotory Honda. The staff is very courteous and friendly. They are informative but not overly pushy. The service is efficient too!

PerfectFit

Jun 13, 2015

Purchased another new car from Victory Plymouth. Very friendly and professional people. Very satisfied with the experience. Will continue to recommend to others. Exited with complete vehicle knowledge and all questions answered

TF

Jun 3, 2015

Brought in for airbag recall. Work was performed speedy and efficient. Service Advisor is excellent. This dealer is always customer focused and always wants to make sure you are satisfied with their work.

plymouthmi

May 30, 2015

Jim Raglow was great to work with. We felt the deal on a used Civic was fair and the car is in great condition. The little extras to make us 100% satisfied are much appreciated, including a loaner vehicle while the car was being detailed.

Sue

May 29, 2015

I had the pleasure of working with Allen Bishop as my sales representative. Allen was extremely personable and made the experience both fun and informative. He was readily available the following morning to answer some questions and made me feel very comfortable; I appreciated the additional time he spent with me.

Carl

May 21, 2015

Had a great sales experience with Julie. Most professional sales person ever. Speaks very highly for the training that sales people receive at Victory Honda.

wheatleym

May 14, 2015

Arrived on time for appointment and was seen by a service manager within minutes. Was escorted to lounge area where I had access to coffee plus breakfast if I so desired. I waited while service was performed on car because I had informed them that I would be waiting. My car was ready in about 75 minutes and service manager apologized for delay because they were a little short staffed that day. However I did not feel I was kept waiting. Overall my experience was positive and definitely plan to return for all scheduled maintenance. This is one reason why I chose this dealership was for convenience of servicing my vehicle. We have purchased a vehicle here in the past and was always very satisfied with their service.

lkmc

May 8, 2015

My salesman, Dan, was awesome! He is extremely personable, was patient with my requests and spent a lot of time with me. I'm very happy with the results and how he was able to apply my customer loyalty cash to cover the fees and the last month's lease payment on the Civic LX I turned in. The financing process was easy and quick and my new Civic LX is awesome. I'm very happy with the interior re-design of the car. As much as I enjoyed my 2012 Civic LX, the 2015 is even better!

wingnut22

May 1, 2015

Also replace windshield wipers and traded the lease on a used Honda Accord Coupe I just love. Jullie and her team worked hard to get the terms that I needed.

Laauura10

Apr 27, 2015

My Victory Honda always does a great job. But just recently I have noticed a push for the service people to become sales people. I purchased Car Doc with my latest car. I come in, I want to drop off my car for my pre-paid oil change and pick it up when it's done. I don't want to be held hostage in someone's office for 15-20 minutes being sold to.

vg0524

Apr 23, 2015

Great sales team, great service, very satisfied with the price I paid as well as the trade in value of my previous vehicle. Highly recommend Victory Honda!

JEFF

Apr 20, 2015

Great sales team, good service, much appreciated. Short financial qualification assessment, quick sales completion. Many thanks to the Victory Honda team. I'll be back for my next Honda.

Kac

Apr 18, 2015

I am always completely satisfied with the service and the time estimates to complete the service is usually pretty accurate so easy to plan my day around it.

Hazel H.

Apr 6, 2015

I went along with my husband to pick up our Odyssey from service and Jim Raglow greeted and opened the door for us. I am looking for a new car, so I asked Jim if he can show me the Honda Fit. He just did not show me but let me test drive one and loved everything about the Fit! We asked if they had a black Honda Fit and the following day, I went back to Victory Honda, signed the paperworks and drove home with my brand new black Honda Fit. Now that is quick and efficient service. Thanks Jim for all your help!

Rick and Joyce

Apr 2, 2015

Nate Kujik was an excellent sales representative that answered all my questions in a professional manner. I would recommend Nate to my family, friends, and anyone wanting to purchase a car from Victory Honda. I am a proud owner of my first Honda - a 2105 Accord.

Sarah

Apr 1, 2015

David Wenger was my salesperson and he did a great job. I had an idea about what I wanted and he was easily able to help me answer questions I had and get me exactly what I wanted.

Theepan Karuna

Mar 31, 2015

I have been to victory Honda,Plymouth first time and they gave a great service. Excellent price point. They gave an excellent deal with quick credit check & negotiation. Thank you Vijay and Victory Honda for hyour service. Keep up the good work!

PJ

Mar 24, 2015

My time spent at Victory was pleasant all the way around. Normally when u go to a dealer uou expect to spend all day soooo not the case this day. My sales rep was amazing he gave it 100% he was knowledgeable professional and eager to help me find what Ibwas looking for in the car I wanted. The facility was bery clean and everyone was friendly.

Bill and Donna

Mar 20, 2015

Nathan Kujik was an excellent salesman. He was knowledgable, respectful, polite, thorough and could not do enough for us. I was very impressed by him and would recommend him to my family members and friends. He was great.

used car buyer

Mar 3, 2015

just bought a used accord from victory Honda last week. it was an awesome experience. Everyone treated me great from the salesman to the finance manager to the sales manager. I even got a chance to meet the service dept they were great. I got two years free maintenance just for buying from them. Sweet.

Dawn in Canton

Feb 26, 2015

Went in for a routine oil change. I never make an appointment and it is never a problem. Oil change took 20 minutes. I was kinda bummed because I was enjoying the popcorn and almost new waiting room. Keep up the good work :)

Craig & Jessica Wimmer

Feb 17, 2015

Came into Victory Honda for our 7th car. Michael Sera was our Rep and an Amazing one at that. He was genuine, down to earth and an all around nice guy. We drove out in style with our 2015 Honda Pilot. Couldn't have asked for a better experience. Thank you!!! Craig & Jessica Wimmer

Jacqui G.

Feb 11, 2015

I came to lease a car. Everyone was very helpful and assisting us. Service is very fast and I got my new car in a matter of two hours! Thank you! Very happy customer!

foxie21460

Feb 5, 2015

Awesome as usual. Keith and Dave were excellent. Whomever is the person sitting next to Keith needs to stay away from us out of our business

Justin

Jan 29, 2015

I will recommend this dealership to all of my friends and family.

Pavan

Jan 28, 2015

Victory Honda team is really impressive for their on-time service and smooth documentation procedure. Would definitely recommend to my friends and relatives.

rsdky

Jan 22, 2015

I have purchased 3 of my last 4 Honda cars from them and have to drive about 30 minutes to get there. So close proximity with an important purchase is not paramount to me. They have dealt with me in good faith and been fair. I have been honest and realistic with them. Don't forget, they are a car dealer and they have to make money just like you are a consumer wanting to get the best price you can. You have to be logical and thick skinned to find a happy medium. Just like every other dealer they show you INVOICE price and tell you they are losing money or only making $ 100 as they lead you to believe that actual cost and invoice price are the identical. They don't say it, they just leave it out there for you to take the bait. That is what all dealers say. You must look at it from their perspective too. I guess all dealers have millions of dollars sitting on their lot in merchandise waiting to make $ 100 per car or lose money and paying all these employee salaries. Right! Sounds like a brilliant plan! Once you get by this xxxxxxxx statement, most dealers will deal in good faith. If they can't give you what you deem as a fair offer, then they don't want to sell the car that bad and you should not pay more than you are comfortable with. I have always been able to reach what I deem as a fair agreement with this dealer and the people have been very friendly and cooperative to my needs. I can't ask for more than that. If you do, then you are not being realistic.

White0491

Jan 14, 2015

I bought a new 2013 Honda CR-Z Manual transmission. After one year the clutch went out, so i called American Honda and the dealership. The dealership told me that a clutch should last longer and that I am probably a bad manual driver. ( I have been driving manuals my whole life) I called Honda to get them to reimburse me for the claim and they said the dealership said it was 100% my fault and Honda should not be responsible. So after 18,000 miles i am stuck with a service bill for $1800 that Honda nor the dealership wanted to take any responsibility for. Clutch's should last at least 50,000 miles. To get a loaner car was even worse. I had to wait a week for the "claim rep" to come out and look at my car. (never came) I was stuck without a car over christmas and the new years. The dealership wouldnt give me a car until i authorized repairs. So after a week without a car I decided to authorize repairs so I can get a loaner. (christmas was lonely and boring, cancelled trip to Philadelphia) I was hoping that Honda will still want to reimburse me after i authorize repairs. I told the dealership not to tell Honda, which of course they did and Honda said since the repairs have been authorized there is nothinig more we can do. So i cancelled my second trip to florida to come up with the $1800 to pay the dealership for a clutch that lasted a year.

Happy Buyer

Dec 30, 2014

After work, I was running out of time and had to head out of town the next day. The employees of the dealership worked with me to stay late and help make the sale so that I could drive home in my Honda Civic EX that night! They were very friendly and asked if there was anything else they could do. Great crew working at this location!

Sue

Dec 25, 2014

They were professional, easy to work with and they wanted to give me the best deal possible! I called around and went to other dealerships, and no one gave me as good a deal as they did on my trade in and my new vehicles price. The whole process was easy!!! I will be back!!

Annoyed Honda Owner

Dec 19, 2014

1) I brought my 2012 Honda Accord (purchased new from Victory Monroe) to Victory Honda Plymouth for a simple oil change, as it is the closest location to where I live and work. I had always received beyond stellar service from the Monroe location, and expected the same from the Plymouth store as most of the staff had moved from Monroe to Plymouth. As I was standing discussing the service to be performed, I witnessed one of the teenagers back my car into that of another waiting customer. Without so much as an apology for the scuffs on my bumper, Jim Raj, the service manager at the location began to defend the employee and refused to do anything to make the issue right. Further discussion with the dealerships general manager, Ken Litner proved fruitless. I begrudgingly paid for my service and moved on with my day. This situation left me highly unsatisfied, and wondering how they treat my car when I am not present if they damage it while I stand next to it. 2) Following the tire rotation that was performed at the previous service, I noticed a shimmy in my steering wheel. I brought the car back to the Plymouth store because this location performed the previous service. After an hour of diagnosing, I was told that I had a tire out of round. The car had less than 50k miles on it at the time, which places the tires under Michelins warranty. Maureen from the service department informed me that the dealership does not deal with Michelin warranties even though the tires are those that were installed at the factory. I was preparing to leave town, so I requested that they just replace the two front tires and get me back on the road. With the tires replaced and $450 less in my bank account, I was on my way again still with a shimmy in my wheel at a lower speed this time. 3) The previous service was near the end of the week and I was out of town all weekend. When I returned, I took the car back to Victory Honda of Plymouth with the shimmy still in the wheel. They test drove the car, and rebalanced the tires and were unable to find any issues. I left again still with a shimmy in my wheel. 4) Returned to the dealership again the next week with an appointment and a loner car. Still experiencing a shimmy in the wheel, and requested that the dealership look at the issue. I received a call an hour after dropping the car off and was told that they test drove the car and could not feel the shimmy. I returned to pickup my car only to find it still in the spot that I had left it in with no additional miles on the odometer and no official service paperwork. It appears to me that they did nothing with my car, and simply wasted my time. 5) A different dealership, and the one where I purchased this car diagnosed the issue with the shimmy and suggested that I return to the dealership where I bought the tires. 6) Returned the following day to Victory Honda of Plymouth. I worked with Maureen and Jim Raj who were both less than cordial to me and glared at me when I brought the car in. They did the intake on my car and I showed them the paperwork from the other Honda dealership. They said that they would have to do their own diagnostic and it would be 1-2 hours. They further stated that they had no loners available and I would have to wait. On my way into the dealership, I noticed that there were no less than 6 loner vehicles sitting in their designated parking spaces. I pointed out this fact, and received an eye roll from Jim Raj, Service Manager, and Maureen. They stated that they were already spoken for, and I pushed no further on the issue as I was not going to get anywhere with these individuals. I requested that they give me a ride home to which I received another eye roll and was told that they would have to find a driver to take me (as if this was some exasperating demand on my part). A road force balance reveled an issue with one of the new tires. They refused to replace the failing tire.

Sue

Nov 28, 2014

I have been dealing with Victory Honda since 2008. I live in Warren, and choose to drive to Plymouth to Victory Honda because their service is vastly superior to other dealerships closer to me. I just 2 days ago leased a 2014 Civic which seems to be a wonderful car for me. Julie Ennis was my sales person and she worked hard to get me the best deal possible. Great job, Julie. I will continue to deal with Victory Honda for years to come. Keep up the great service, Victory.

Cecelia

Nov 25, 2014

The staff was very friendly , I brought my 2009 fit in for service and while I was waiting I ran into my sales person Julie Ennis. She showed me the new 2015 fit, After going to there other lot to get the blue that I was thinking of ( I mean who does that without me even saying I was going to buy it for sure) I loved the blue and decided to buy it. Julie has always given me great service and I will always get my Hondas from her and Victory!!! Great job team Victory!

wheatleym

Nov 5, 2014

Able to handle the entire process in less than 2 hours - went home with car that evening.Julie was very helpful in explaining and showing me all the features on my new car - Bluetoothetc.Everyone was very courteous and helpful.

linnrhoa

Nov 3, 2014

I have driven a Ford for 40 years and have NEVER been treated with respect, and with such courtesy as I was at VIctory Honda. I took my neighbor to the Ford Dealer last week, she found a car that she liked. The salesman assured her it had everything she wanted. Unfortunately it had leather seats, and was fully loaded-no HEATED seats. The salesman had no idea, did not even look for another car. I had a similiar experience but with a different twist-my salesman at Victory Honda KNEW the car I wanted had no heated seats-when I closed the deal he said Honda would put in heated seats and give me a loaner while they were putting them in at NO cost to me. What a world of difference. I am also aware of the great customer service from Victory Honda because my sister in law (Marcia Rhoades) has purchased 3 Hondas and I have watched her get EXCELLENT service for a long time. Also would like to add that I forgot my UM parking pass in my old car and Raiji came to the dealership at 7:30am this morning to make sure I was able to get it and get to work on time.Linnette Rhoades.

Phyllis W.

Oct 27, 2014

We have purchased 3 cars from the Honda dealership in Plymouth MI. Two were new purchases and one was a used car. This past week we had all 3 serviced for oil changes and mileage workups. I love how efficient the service team is and highly recommend this dealership. They are always trying to get the most out of the vehicle and only do what is necessary at the time to keep the vehicle running in optimal condition. Our Honda Odyssey is over 120,000 miles and we still love it.

Peter J

Oct 26, 2014

Stupid manager. He was extremely rude and arrogant. Although I bought a car from them, I will never go there again.

Raghu

Oct 21, 2014

My experience with Victory Honda was really great.

ckrichard

Oct 7, 2014

Joe was a friendly, courteous, and helpful sales associate. I appreciate that he was not pushy, but informative. Yes, I would shop here again. The dealership had a pleasant atmosphere.

Tiger fan

Oct 4, 2014

I took my car in for a 20000 mile and it was taken care of. My service advisor was very friendly and explained everything. It was finished in less than 2 hrs. My only complaint was the price. I thought it was crazy to pay that much and I have trepidtions about taking my car in for a 30000 mile which will be considerably more. Otherwise the service was good.

Donna J Potter

Sep 27, 2014

My visit to Victory Honda of Plymouth was wonderful. My intentions of going to Honda was to check out the Fit. I had heard that Honda had upgraded the Fit and that it was getting great crash ratings. A friend of mine(who has a 2000 CRV has it serviced there) went with me to Honda of Plymouth, where there were two Fits in the lot so we went outside to check them out. This was where we met Nathan Kujik. He was very professional in his approach and asked if we would like to see the interior. He grabbed the keys and began to inform us about the new 2015 Fit. We were very pleased with Nathan, there was only one hitch, I had to sell my 1999 VW first. He said that was okay and informed me about a trade in if I didn't sell. I also said to him that when I was ready to buy I would like to deal with him. The visit ended and I went home and began to prepare to purchase a new car. A few days later I sold the VW. Now the task of purchasing was beginning. I decided that I should test drive the Fit first, to see if I even liked it. When we arrived I stopped to see the Service Manager, Jim Raj, whom I have known for many years. Jim is a very likable, professional person and it appears that the service department runs smoothly under his care. He went with us to the sales department and the process began. I test drove the Fit with Sherry(I forget her married name) and I fell in LOVE with the Fit. As I said to her I would have purchased the car from her but I had already talked with Nathan. I had a wonderful experience with her, she is a great saleswomen and if I were the market to purchase again I would keep her in mind. We began the process, but there was another hitch, I wanted red and that was tough. However, the sales personal went to work to find me a red one. It would maybe take a few days and that was fine with me. This was a Thursday and by Monday they had located one and it would be mine. Yeah!!!! On September 24th,2014 I was able to drive out of the Honda dealers with my new Fit. I can not say enough good things about Nathan and dealing with Victory Honda of Plymouth. He has been even helpful after the sale when I needed instructions on some of the new features in the 2015 model. Thanks Nathan and everyone I dealt with at Victory Honda of Plymouth. I LOVE MY FIT Donna J Potter

BarbJ

Sep 23, 2014

It was just an oil change, but we were scheduled for a Monday morning, then we had a death in the family and needed to get out of town quickly. Unfortunately, it was Saturday morning and they were booked solid. When I told them of our circumstances, they said to bring the car up and they would try to squeeze it in. We got a call before lunch that it was ready! We were very grateful for such excellent service.

rw1991

Sep 3, 2014

Nathan was a great sales employee. He went above and beyond the call of duty. We wanted to drive the 2014 Honda CR-V a second time on another night and he stayed after his shift so he would be there when we arrived. He answered all of our questions and emails even on his day off. He also gave us time to make up our mind and was not pushy. He even worked with us on the lease price so it became affordable for us to buy the AWD instead of the 2WD. We had not initially intended to buy a Honda, but the lease deals were much better than GM, Chrysler, and Ford. It fit our budget much better.

DaniF

Aug 25, 2014

I typically go to the honda dealership on grand river to get my car serviced since that is where I purchased the car and have had a great experience with them. For a time saving trip since Plymouth is much closer to me. The wait time to get my car into victory has been over an hour and the price is $17 more for an oil change. Will never go back to victory honda.

jjuenemann

Aug 21, 2014

Tim was an excellent salesperson to work with. He made purchasing a new car an easy and comfortable experience, and we feel that paid a fair price for our vehicle. We will certainly go back to Tim the next time we need to buy a car. We are delighted with our new Odyssey!

JT

Aug 20, 2014

As a first time car buying experience, it was easy and painless. Salesman was kind and did not feel like he was over pressuring me with anything. Worked with me to get me what I wanted and stayed within my budget.

Mrs Jenkins

Aug 7, 2014

This is for Victory Honda in Plymouth MI. OK, so we are getting our 5th car from this same dealership and with a phone call, 'our' Salesman Tim Winkler, he got on it so quickly- (I kinda had forgotten how diligent he is!). He, as always spoke with both me and my husband to get a sense of what we want, and by the time we got to the dealership, the car was ready and waiting with all the bells and whistles! We are always treated like our needs and wants matter and he is there to make sure that we get the best for our money's worth! Its funny how this Tim knows us to a T cos when we arrived, he is like; its got this, this and this because I know you this and want it loaded! and then we can see how he worked to get us the best deal. if you have the time, he will then take you to HONDA school and show and explain the car like he designed and built it. I know this because we've had to buy other brand of car from different dealerships before. The manager Ken is one of the friendliest professional person (aside from our salesman Tim) we've had the fortunate pleasure to work with. I know what car sales people can be like in other places but these people at Victory Honda are the best!. The newer guy Don is so nice its like he fits in with the rest of them. We have recommended so many of our friends and family to them and of course when we see them again, they have their Honda from Victory Honda and I can tell they were well taken care of. Again thank you Victory Honda!! by the way! Thank you to the SERVICE center. You always do a great job for our family! we are your absolute fans!

SKS

Jul 29, 2014

Being an engineer myself, I should have just stayed away from the service packages. After going through the reviews in this website, I drove in my 2010 Honda Accord for the GRAY SERVICE meant for 40,000 & 80,000 miles and drove out paying a ~$1000 bill. 1. I do not see the hinges, door locks and latches lubricated. 2. The latch holding the hood holding rod was broken after the service 3. Car was not washed. I drove back and got the latch replaced with a new one. And got the car WASHED in 2 minutes with water dripping off the vehicle and the wheel rims untouched. During the two minutes of car wash I walked around to check out some information about a vehicle and one of the sales executive talked me in to checking out a NEW CR-V with a monthly payment less than what I pay now for my vehicle and said he wouldn't need to check my credit score when I discretely asked about it. I surely wanted to know what the savings would be. This executive then leaves me with another executive to help one of his other customers. This new executive makes some calls and tell me to fill out a form on their website and tells me that it will check my credit score. When I told him that I wouldn't want to run a credit score, He wanted to know why was I there for. When I told him that I just wanted to know how much I would save, I get the reply- "Man!! You think we are selling microwaves??" After going through the worst over-priced service I ever heard off, The sales executives here wasted my time. I should have never wasted my time and money at this dealership.

Honda lover

Jul 23, 2014

Victory honda Plymouth is a great place to buy or lease a car!

Rebcca

Jul 10, 2014

just an average experience...not great but not bad

mikedavis7732

Jul 10, 2014

Horrible experience. 2012 Honda Pilot. Tires didn't meet certificate requirements. Lied about the tread. Had to involve another dealership and threaten involving my lawyer before the tires got replaced. Sales/service are one star at best. Was not offered a fuel card or anything else to address the issue of me driving 145 miles round trip to have them make the vehicle a true certified honda as it should have been to begin with. Shop elsewhere. Not the way you treat people. Horrible experience.

Rebecca

Jul 7, 2014

salesman was young and slightly "Green" but he was a nice kid. Service was just average not great but not bad either. I thought he was fair and didnt feel taken advatage of but I felt I know more about cars than he did.

Doug Frank

Jun 17, 2014

After fifteen years with the same car I needed a new one. My wife had a Honda and was pleased. I wanted the same. So Victory Honda was where I shopped. I was very pleased.

Julie Dukes

Jun 17, 2014

I have always been totally satisfied. Everyone at Victory Honda has treated me like family. And made feel at home..

Momma K

Jun 17, 2014

Brand new Honda owner and pleased with Victory Honda! The purchase was for my mom, but having made the deal on her behalf, i was impressed enough to look at a Honda purchase for myself. Salesman Nate was attentive and made the buying process pleasant. We test drove three different manufacturers, two of which that we qualified for manufacturer incentives, but chose the Honda because the road test made us feel like we were driving a SOLID CAR. Enough said.

Paul Schneider

Jun 17, 2014

Whenever I have come in for service I have been greeted quickly and taken care of with friendly people. I had to stay while the service was done and found the amenities in the waiting to be top notch, including wifi service. I have been coming here for years and would have no problem recommending this dealership.

Rose

Jun 15, 2014

I've purchased 2 Honda Accords and have been very happy with Victory Honda.

ritadavies

Jun 9, 2014

My son's 2003 Honda Civic was starting to have some problems. The engine light was coming on while driving. Maureen was able to find time on the schedule to squeeze us in. The light went off before we got there but Maureen did some preliminary checks on the car and could find nothing wrong. I opted to wait until the light came back on to do more thorough diagnosis of the problem. The next day, the light was back on and Maureen was able to get the car in so that service could diagnose the problem and get it all fixed. I had them overnight a part and he was back on the road the next day. Exceptional service everytime!

Jim R

Jun 4, 2014

I bring our 2002 Civic in for service and I will always look for Maureen. She has a way of making my day every time I come in. The work is always done in a timely fashion. The extra service required is always explained in detail. We will be back for a new car when the time is right, however, I look forward to my next visit with Maureen and the great service department.

JerryV

Jun 3, 2014

Extremely disappointed in the service received. The $105 diagnostic fee (itself a ripoff when you consider the profit margin) should have been voided when we were told it needed something (an oxygen filter) that we had already been informed about on a previous visit. There were other issues, too many to list here, but I will never bring a car for service here again. Lesson learned the hard way.

Matthew C.

May 21, 2014

Having just purchased a 2014 Insight EX and leased a 2014 CR-V, I want to say how very happy we were with the whole process. Arriving after work at 7:00PM, never did I feel pressured that our salesperson and the staff at Victory were waiting to close-up shop. No pressure. A great deal with the extended warranty on the purchase (which we rolled into the payment--that's the way to go!), and meeting our needs with the trade-in (more than blue book). Victory of Plymouth continues to satisfy (we've been customers for 10 years).

ShamsadZaman

May 14, 2014

I was checking out a used Honda accord. Their salesman Joe was a great guy, he wasn't pushy about the car let me keep it for the night to check it out with my friend. Offered good service if I buy it. BUT they don't sway much from their price. If you are looking to get the KBB price after a long negotiation then go for it, otherwise don't waste your time there.

gmolinaro

May 10, 2014

I have use this dealer for many years and the overall experience (Customer service, quality of work and Friendliness) received has always been really excellent

Sharon Knapp

May 9, 2014

Maureen was so helpful and pleasant. The service was done well and in the time planned. Maureen was able to suggest a restaurant for me to have breakfast while the service was completed.

Barb

May 8, 2014

I recently went to Victory Honda looking for a civic/accord to replace my 1999 Honda CRV (275K miles on it). I was greated immediately as I walked around the lot, talked with a salesman and test drove a 2012 civic, asking questions along the way. I was treated well and I was thrilled to buy a 2012 lease turn in Civic with only 9,000 miles on it. The salesman made sure the service dept buffed out scratches on a rear bumper, and I was happy with the entire experience. Love the fuel economy compared to my older CRV. I'd recommend these folks over other dealerships in the area, and know many people that have purchased cars here. I had test driven an accord at another dealership the same day before going to Victory Honda.

ritadavies

May 4, 2014

I was hearing some strange noises while driving and called for service. Maureen was able to get me in the same day and the techs replaced some worn out wheel bearings. Victory Honda takes very good care of my family's four Honda's.

On croon

Apr 28, 2014

Mr Bishop and Mr Friday made our experience enjoyable. They explained everything along the way and we ended up with a great car(CRV).

Annette j

Apr 23, 2014

Julie was great- lease a car through her was fast and painless

J.Shah

Apr 21, 2014

I am totally satisfied wth VH of Plymouth.The services rendered by each employee was great.

sarla Mundade

Apr 21, 2014

Good people & great service, what they promise they deliverd

JimC

Apr 15, 2014

I always feel special when I come to Victory for service. Maureen is always up-beat and really LISTENS to my concerns - and gets me answers, and makes good suggestions. She goes out of her way to make things happen. I've worked with others in the service department over the past 5 years, and they have ALL done great.

Marian G

Apr 15, 2014

I went on Saturday for an oil change with no appointment, they told me that is going to take about an hour and a half .Forty minutes later I was done.I leave in Ann Arbor, but I go to service my 3 Hondas in Plymouth.

elsinore72

Mar 24, 2014

My wife's Odyssey had a recall on the airbag. I called Maureen Kelly in service at Victory Honda in Plymouth. Maureen set up the appointment at my convenience, got me a shuttle home, called me as soon as the car was done and immediately got me the shuttle back to the dealership. This is what I have come to expect from Victory Honda when I deal with Maureen. Recalls are an inconvenience by their very nature, but employees like Maureen know how to take a negative experience and turn it into a positive one. That's why whenever I need my Hondas serviced, I call Maureen Kelly.If every service person in the world -- let alone Victory Honda -- were as good at her job as Maureen, customer service surveys would be unnecessary.

Yogenna

Mar 17, 2014

I went to dealership to check out the special event since I bought a car couple of years ago and thought to give me new business and was introduce to Mr. Michael Vera, Sales Rep, he was very friendly and courteous and provided all information and answer my queries without any issue, even I had my entire family, when I left him with a offer, i did not expected that he would call me but he did and we went back there to complete the sale, I have to give him 2000% for his great Professionalism and Friendliness. it was very great experience for me and my family working with Mr. Vera.

kerrylsmith

Mar 13, 2014

I came to see the wide selection of used Odysseys that I saw online. I was given an apt. Nate was very helpful. I bought the Odyssey and asked for a tow hitch to be installed. I had to come back later in the week to get the vehicle and finish my financing. Nate had been out sick, but Joe tried to pitch in and finish up the deal. Unfortunately, the finance person had already left for the day, but as I had left a sizable downpayment, I was sent home with the vehicle. Too bad I did not get my temporary tags - but I made it home without incident. The next day, a driver brought the paperwork and tags to my house. I had driven the vehicle a bit and discovered that the electric doors and rear hatch rarely open unless I use the key fob. I am not sure if the electric got messed up when the hitch was installed. Since I live in Clinton Township, I will likely take it to a local dealer to have them check out what the issue is. I am hopeful that Victory Honda will honor any repairs that may need to be done if the hitch install is at fault, otherwise, the warranty should cover the work. Hopefully, it is a quick fix, as I need to have a vehicle every day:) Joe was great and nice. Nate even called me when he was sick to see how things went. Very nice people.

T&T Langlois

Mar 4, 2014

Very friendly staff. Explained everything. Service was done in the time we were told it would be done. Love our Honda Accord and very glad we got it from Victory Honda.

Melissa

Mar 1, 2014

I've had my Honda CR-V since 2005. On 2/21/14 my Honda's transmission went. We had it towed to Victory Honda, where I purchased it in 2005, to have it looked at. Maureen was very helpful throughout the process. She called and let us know the price differences for the transmissions and told us how long it would take to order the part and put it into my car. I just got my Honda back Friday, 2/28/14!! I was very happy to get my Honda back and was very surprised and happy that they gave it back to me WASHED and warm. Thank you so much to all the service people at Victory Honda for taking care of my Honda and us.

ccasab

Feb 19, 2014

Wade was on top of his game, keeping me informed through out the process, however I think the price was a little steep. Any problems with your Honda call Wade Babbit, I have owned this car for 4 years and this is the first service call.

skynyrd

Feb 14, 2014

Our CRV was damaged running over a large frozen chunk of ice and snow. Maureen Kelley advised that a shield was damaged underneath and needed to be ordered and replaced. Both her cost estimate and order and replacement time were exactly as she quoted. Maureen was very pleasant and knowledgeable and i would recommend her to others.

Carras60

Feb 10, 2014

My sister wondered why we were driving so far. When we left she said she would be back in October to see Jim Oconnor. She also mentioned how friendly everyone was.

kvoutsinas

Jan 22, 2014

We went to Victory Honda because the SRS light on our 2000 Accord was on. The car was taken in exactly at the appointment time and we waited less than an hour for the problem to be fixed. The technician was friendly and professional. He told us the part was under warranty, so the problem was taken care of free of charge. The waiting room was comfortable and there was ample fresh coffee! We left with a washed car and our issue resolved promptly and expeditiously. Good experience!

Joanne

Jan 21, 2014

Found a used car that I liked and purchased on cars.com.

gmolinaro

Jan 11, 2014

I am very disappointed for the high mileage ofmy Accord at delivery (over 1,500 miles) and that nothing was proposed or done to compensate for this unusual high mileage on a brand new vehicle!

Sweetlady

Jan 10, 2014

Service agent told me my car would be done in 2hrs and it was done in 30 minutes. Shuttle service was not offered, but when I asked, they were more than accommodating. I would have stayed if it was only going to be 30 minutes. People in todays economy need to work and no time to waste making up time. Very happy with the service and staff.

Rose2737

Jan 4, 2014

I tend to not trust salespeople but Mike gained my trust and I felt like he really did his best to find me the right car at the right price.

Alice Harris

Dec 25, 2013

I brought my car in for an oil change 12-23-13. My appointment was scheduled for 4:00 p.m; I did not arrive until 4:30 p.m. due to getting lost. I was sort of apprehensive about arriving so late, even though I had called to explain my situation. When I arrived, everyone was so nice. My car was serviced within 30 minutes. I had prepared myself, mentally, to wait for at least an hour. I was really impressed with the speedy service and the professionalism of the entire service department.

Lindsey McGowen

Dec 2, 2013

They were extremely helpful especially when I had budget restrictions and worked with me to get the car I wanted. Answered all of my questions and generally were very courteous and professional.

Loraboka

Nov 26, 2013

The process was so easy thanks to Mr. Winkler. I will recommend him to everyone. I LOVE my new Van!! The quality is outstanding. Everyone I encountered was friendly and helpful.

doakley667

Nov 23, 2013

Very good service. I made the appointment on-line and they were ready for me and said it would take 45 minutes or so, and it was done in 40 minutes and there was no charge because it was my first service after purchase.

JeffO

Nov 20, 2013

For over 15 years, Victory (formerly Sunshine) Honda has had the best automotive service department I've worked with. Scott McGee has helped me make sure that with over half a million miles driven in my (3) Hondas I have never had a break down or been stranded. The combination of the cars and Victory's number one service has made me a very happy customer.

ritadavies

Nov 20, 2013

We had four new tires installed and had an alignment done on our Civic Si. We had exceptional service and the car was finished earlier than promised.

EarlineWhite

Nov 18, 2013

I was in and out of the dealership within a short amount of time the salesman was thorough, to the point and explained all the features of the vehicle.

S.C.

Oct 31, 2013

Compared with other dealerships I've worked with this one rates below average. Nothing huge, but all the little things add up. Mistake on paperwork & brand new car was delivered with dirty film on windows, needed a vacuum & a few other minor items. Overall not impressed with the attention to details here.

doetschess1

Oct 7, 2013

There was nothing that i was dissatisfied about when buying this car. An issue came up with the vehicle, and Honda took resposibility and had it fixed. Tim Winkler dealt well with my wife's questions through the entire process.

Arthur E. Wrenn

Sep 23, 2013

Harold Hood did a great job of paying attention to my requests and comments. He was quite knowledgeable with the products and answered my questions directly and the one question I asked ,he took the time to get me an answer..He handled my purchase in a professional manner. The dealership is nice, clean and the cars are presented very well. Glad to do business with this dealership,

4335894

Sep 18, 2013

Wade had the parts ordered and scheduled an appointment for My work.. In a very short time(which was spent in the show room with Michael S) my CRV was repaired and cleaned... Special service Hermon White

mllprncss63

Sep 2, 2013

From the moment I walked in the door of this dealership, I was greeted with a smile and a warm handshake! I felt welcomed and well taken care of.Jim O'Connor did his best to show me all of the most important features of both the Honda Fit and the Honda Civic, both 2013 models, and helped me make an educated decision on which car was the best to fulfill my needs. He went above and beyond to gain my trust and respect.

Padonovan50

Aug 27, 2013

Our experience with Mr. Sera and Victory Honda was extremely pleasant. After a bad experience with another dealership, we were treated with respect and consideration that I felt went above the norm. Mr. Sera was friendly, informative and very helpful. Our trade-in price was very fair and 50% more than the other dealership. Our purchase of a pre-owned Honda CRV began on a Friday evening around 4:30PM and was completed to my satisfaction and delight about 3 hrs. later. I would highly recommend Mr. Sera and Victory Honda to anyone without hesitation. We love our new car and will not hesitate to return to this dealership.

Angie Jean

Aug 21, 2013

Service department does not follow up. I brought my car in for recall. I had to follow up with them 2x. They avoided responsibility & accountability. Very unprofessional!

Pammycat

Aug 18, 2013

Great car sales experience, thank you. I have been a Honda owner since 1979 and have purchased all of my cars, 12 so far, at Victory Honda and Sunshine Honda. All of the sales and service people are wonderful so I will continue buying Honda's here as long as I keep buying cars.

Mshappycustomer

Aug 12, 2013

Victory Honda is indeed fortunate to have dedicated employees to quality service as your service department. Every time I take my Honda civic in for maintenance I feel assured that I am getting the best value and service for my vehicle. During my recent visit for maintenance, I must admit that I was a little apprehensive about coming in because I thought that I needed repairs for my brakes. However, I was advised that my brakes were in good condition. I breathed a sigh of relief as those words were spoken. I really did not want an additional financial burden at that time. Please keep up the great quality service.

Jan P-H

Aug 7, 2013

Cody Stevens is working with me to resolve issues that the dealer identified before we even had a chance to look at the car and to answer questions that we have about operation of the vehicle and to install a few add-ons. He is great to work with! I have experience with this dealer because we have purchased several cars from there and they have really improved their customer service with this visit. So far, so good!

yzgal01

Aug 4, 2013

First, let me say that I am a very "busy" businesswoman and have never owned a Honda in my entire life. I have bought four pre-owned Toyota Camrys in a row for the past 10 years because of their nice look and their dependability. But, after my brother showed up from Alabama driving a beautiful new 2013 Honda Accord Sport last month, I decided to go buy one! Since I had never had any rude, argumentative, or difficult negotiations with any of the salesmen or General Managers at Toyota dealerships, I expected the same when I chose Victory Honda of Plymouth, at 315 W. Ann Arbor Road, Plymouth, Michigan 48170 to buy my Honda Sport. I purposely chose them because my daughter had just bought a used Honda off their lot recently and it only took 1.5 hours to buy it so I thought this would be an easy, stress-free & enjoyable negotiation for me too. But, my experience was the exact opposite as hers! I ended up dealing with the same General Manager that she did, Ken Litner, but this guy treated me like I didn't even exist from the moment that I began to offer my deal to him!! He immediately acted superior to me, and I believe, treated me dismissively because I was a woman! From then on, I believe that he used his superiority of women perspective as his leverage to create the deal that "he" wanted rather than negotiate a mutually beneficial deal between both of us!!But, I'll back up now to state that before even going in to Victory Honda of Plymouth on July 31st, (the last day of their all-important inventory count and the best day for a customer ... me (!) ... to buy a vehicle), I did my online homework and found out a fair price to offer for the 2013 Honda Sport and an accurate trade-in market price for my 2009 Toyota Camry XLE (top of the line model and fully loaded with leather & power everything, heated seats, a moon roof and even a remote starter that had 85,435 miles on it and was in very good condition with only one minor cosmetic bumper repair). I called this dealership, spoke briefly with Paul Adams, a friendly sales guy, explained that I didn't need a test drive because I'd already driven my brother's new Honda Sport and texted a Final "Out The Door" Offer price of $23,500 (title, tax & registration, handling & office fees included) for his stickered $24,980 Honda Accord Sport in exchange for a trade-in of $11,500 for my Toyota Camry! He told me that he'd spoken with his manager and that the $23,500 would again be... no problem! Then, I told him that I'd already had it appraised at a local Toyota dealer for $11,500. He then said I'd need to come in, get it appraised there and present the deal to his sales manager, Ken Litner, and that he should be able to get that trade-in handled at that price...no problem! So, I set a 2 pm appt. explaining that I'd have only 1 hour to handle the deal and was again told...no problem, please come in because they'd be able to do the deal within that timeframe! So, I excitedly rushed over to Victory Honda of Plymouth ready to buy a new 2013 Honda Sport from them! Another salesman ended up handling matters now, Jermaine Moore, their friendliest gentleman on staff, because Paul was out that day. Well, it turned out that they took my full hour's time to appraise my car and then finally presented my deal to the rudest manager that I've ever met at any car dealership...ever! Their salesman, Jermaine, at Victory Honda of Plymouth, cordially led me over to the main desk where the General Manager/Ken Litner, that I mentioned previously, was sitting. As I stood there before him, he never bothered to introduce himself to me or to "even look up at me" but rather when I began negotiating with him, he just sat arrogantly in his chair, while he held the paperwork reflecting my car's appraisal and said, "we can't give you $11,500 for your car". So, I immediately explained that I was told this deal would be no problem. He again coarsely, with no regard for my presence, re-stated it was only worth $10,000. You can't even begin to imagine how aggravated and insulted that I became over his snide, obnoxious attitude with his totally ridiculous trade in offer! So, I immediately and "angrily" walked out knowing that he could "and would" easily sell my beautiful Camry for $15,000 on his lot! Thanks, Victory Honda of Plymouth, for letting me go hungry that afternoon because of your lying sales staff that lured me there under false pretenses and for hiring your arrogant, irritating and totally unprofessional General Manger that totally "ignored me" ... and "my offer" by lowballing me on the trade-in! NOTE TO OWNER OF VICTORY OF HONDA OF PLYMOUTH: You might want to consider finding another General Manager!!! I walked out extremely angry with Victory Honda of Plymouth's entire method of business practices that I'd been led to believe was going to be handled professionally, quickly and that I'd be a proud new owner for the very first time of a Honda! As I left that day, I even told Litner that I would have been a "first time Honda new-car buyer" and a "first time Honda new-car buyer at his dealership", but that didn't seem to matter to him at all! Before leaving, I unpacked all of my items that I had already placed in the new car (which the salesman helped me do!) because the salesman said the deal would be no problem...again another Victory Honda of Plymouth trick!Of course, the story didn't end there because now the first salesman called me back and besieged me with numerous texts and reasons why they couldn't give me a big reduction on the price of the new car and still pay off my car in full. When I told him that that our negotiations where finished because they couldn't at least be willing to pay the $421, he still wouldn't stop texting me. It was at this point that I asked my brother to call Paul Adams to see if he could determine why this offer wasn't being accepted. When he did call him, he was rudely dismissed as "not knowing what he's talking about" and that he's worked out figures for years at this dealership and knows what he's doing. When my brother called me back exasperated at being treated that way, I apologized to him. He told me that Mr. Adams had treated him like he was "an idiot" and explained further that he didn't believe the original sales guy that he was talking to, Paul Adams, realized that I still owed $10,421 on my car but rather that I owned it outright. I told my brother that I "had" told Jermaine, the second salesman, that I still owed money on my Camry... so the Victory Honda sales staff definitely knew that my car hadn't been paid off! So, I texted another "final offer" to Paul with a trade in of $10,200 but again, he texted back that "their verdict was in"...$23,500 out the door with $10K for the trade. However, he still continued to explain again why they couldn't do it with the $10K trade, so I offered the same deal and compromised with a trade in offer of $10,200. But, that wasn't good enough for them even though the resale value on a Camry is far greater than a Honda any day on the market!! So, I again, closed all negotiations with Victory Honda of Plymouth! Then I started receiving constant texts from Mr. Adams trying to renegotiate the deal but insisting that they'd still only pay $10,000 for the trade. He would not stop texting me! His last "trick" to entice me in was to say that I'd need to "come in" and present the new deal with the $10,200 trade in again to Ken Litner. So, once again, I walked into Victory Honda of Plymouth to find out that the "rudest deliberations" were going to now begin! When I walked back into the dealer, I determined that I would not give this sale to Paul Adams, who had "bugged" me incessantly with his text messages. So, I purposedly selected Jermaine to finalize the negotiations. As I explained what I expected from the deal to Jermaine, he then went to Litner. I ended up waiting another two hours and finally Jermaine came back and said it was still going to be a $10K Trade-In. Two more hours! I was furious!!! For two additional wasted hours out of my busy day and a lousy $221, he was willing to throw this deal back into my face refusing to accept it!! Plus, he never once came over to talk with me about it personally...not once!! I was beyond furious at this point!!!! So, for yet another hour, both salesmen, Paul Adams & Jermaine Moore, spent another hour trying to calm me down at Jermaine's desk in order to "keep me there" (rather than have me walk out the door again!!) and they both continued to explain all their phony reasons why Litner had refused to accept my offer.My problem was that I was willing to forego all of the salesmens' conniving nonsense, Litner's unprofessionalism and totally unacceptable attitude toward me, his potential "new car buyer", and the Victory Honda of Plymouth's deceitful practices just because... I wanted this car! So, I gave in, told the salesmen to run the deal, and "settled" ... and "ate the $421" so that I could buy my Honda Sport! I was never told by any of these Victory of Honda in Plymouth sales staff, "Thank you for buying your car from Victory Honda of Plymouth"! In the end, after spending about 5 hours there, I never received a friendly handshake from Ken Litner. In fact, he walked by me several times as I awaited the final dealings with their Finance Manager, and still..."never came over to say one single word to me" after I'd just spent $23,500 in his dealership and lost $421 on my beautiful, fully-loaded 2009 Camry. Here's what I got instead from Victory Honda of Plymouth to try to smooth things over as I was about to leave...a little Honda first aid kit and a photo taken of their salesman, Jermaine Moore, standing beside me alongside my new car. Believe me, saying "cheese" for that picture wasn't easy when I'd just eaten "a whole plateful of garbage" from Victory Honda of Plymouth to buy my car!!!!!The moral to my story is simply this...DON'T EVER DO BUSINESS WITH "VICTORY HONDA OF PLYMOUTH" at 315 W. Ann Arbor Road, Plymouth, Michigan 48170 ... or an "alleged businessman" by the name of Ken Litner .... EVER!!!!!P.S. This website requires that in order to have my submission accepted and published along with all other bad reviews here, I must answer "why" I have given the rating that I have written in the questionnaire prior to this submission, or it will not be accepted. So, here are my questionnaire areas that I have selected a "VERY BAD" rating for each and every one of these issues and here's the reason why... Customer Service: Very Bad...Why? KEN LITNERFriendliness: Very Bad...Why? KEN LITNEROverall Experience: Very Bad...Why? KEN LITNERPrice: Very Bad...Why? KEN LITNER

Morris Smith

Jul 31, 2013

Wade really took care of us. He managed the servicing of the vehicle and informed me of pricing and status throughout. The car was ready when he said it would be. Excellent experience.

dgoethe

Jul 22, 2013

We went in to Victory Honda in Plymouth with the intentions of looking at the CR-V and we dealt with salesperson Jim O'Connor. Jim dida great job and we ended up purchasing a 2013 Honda CR-V. We absolutely love our new vehicle and very much enjoyed dealing with Jim. He did a great job and we will definitely go back and deal with him in the future.

MzElly

Jul 10, 2013

My "New Car Purchase" experience with Victory Honda of Plymouth was a GREAT one! I certainly appreciated my salesperson's patience and due diligence in assisting me in finding the car I was looking for. He afforded me the opportunity to drive several vehicles and take two of them home overnight to make sure I was comfortable with the vehicle I narrowed my search down to. Thanks so much and I will definitely continue to purchase from Victory. Be Safe! Mrs. Chapman

Ken McGinnis

Jul 4, 2013

The service staff led by Wade was extremely professional with an eye toward detail and went the extra mile with our service call. When we were ready to pick up our car the manager Jim Raj made sure the work was to our satisfaction and that we were satisfied with the results. A true example of Value Added by both Wade and Jim.

flyrod2010

Jun 27, 2013

Tried out Victory Honda because I had a less than satisfactory experience at another dealership. Nicholas was friendly and explained your service recommendations. i visited your showroom while waiting and your sales staff was friendly and knowlegeable.

Alice Harris

Jun 21, 2013

I recently purchased a 2012 2-dr Honda Accord from Victory Honda. The salesperson, Jermaine Moore was very knowledgeable about the purchase of the car and a very pleasant young man. Ellie, the financial person was very personable and made me feel special as a buyer. She provided me with the different options that I could purchase regarding the car and really knew her job. The entire transaction of purchasing the car was completed approximately 2.5 hours. Very professional. I would highly recommend this dealership to my friends and relatives.

Marklowe

May 29, 2013

Mike was friendlly, very nice to our kids. No pressure and knowledgeable/helpful. The process was quick and efficient. The manager and finance manager were also very friendly and helpful. In retrospect, I think we did not recieve fair value for our trade in vehicle. Pretty standard operating procedure for dealerships, I get it.

Pat - Honda owner

May 17, 2013

great staff. very friendly. repairs done in a timely manner. cost reasonable.

1Luckychick

May 15, 2013

My experience with Victory Honda was outstanding! I am very happy with my leased vehicle and the GREAT service given to me from Tim, Marnie & Ellie! As a customer I'm completely satisfied and grateful to have been treated with respect and courtesy by friendly professionals. Tim went above and beyond to expedite everything with grace and finesse in a very short time.Thank you so much!Kathy

Kimberly Goodman

May 1, 2013

Julie makes the experience easy every time. I wouldn't go to anyone else. Ellie was great and was understanding of my schedule. They're a pleasure to work with.

Ledie

Apr 28, 2013

My new car buying was a great experience. Everyone was friendly and kept me informed every step of the way. Thank you

HondaGurl

Apr 27, 2013

I was able to get my service done on the same day I requested it and the employees were courteous, the facility is top notch, my service was done quickly and my car was washed to boot! I've been very happy with this dealership. I had to sell a Honda that an elderly relative owned and I visited seven used car dealers and Victory gave me the deal that matched the blue book and treated me with respect. Others lowballed me and one even offered to "help me out" with a price that was so low it was insulting.

Honda Customer

Apr 25, 2013

I have had my Hondas serviced exclusively at Victory Honda for 15+ years. They accommodate my schedule. I have never had to return to the dealership because they failed to do something or failed to fix the problem.

Jessicanormile

Apr 25, 2013

Always friendly service be it sales or service. I don't live near the dealership anymore but have been coming back for years because of the service

Nelson

Apr 24, 2013

The appointment was setup and confirmed by email. The service rep met us upon arrival and took us to his office for review of needs, paper signing and suggested having coffee in the waiting room. The work was completed within the time limit,the car washed and the rep reviewed the work results plus walked with us to the cashier and out to the garage to our car. Everything done very well. Great service experience.

Uncle Matt

Apr 22, 2013

Vehicle service and service department staff are very timely and professional.

Maxinie

Apr 15, 2013

My experience with Victory Honda was excellent.....

None N/A

Apr 12, 2013

My experience with Victory Honda was Mr. Eric Lacy who was my Sales Person was very professional and knowledgeable about the cars on the lot, I am so glad that I returned again for another vehicle

mjakin

Apr 10, 2013

Overall, everyone was very nice and helpful. My salesman was very informative and patient. I've purchased 4 cars from this dealership and I've always had good experiences.

Shamrocksean

Apr 7, 2013

Victory Honda always rolls out the red carpet service for their customers. I have maintained all my purchases at this location and go in for regular maintenance due to the quality of work and the customer service. I recommend Victory Honda Plymouth to all of my friend, co-workers, and family. Outstanding overall! Go to Victory Honda Plymouth and you will never have a need or reason to leave.

Victory Honda Fan

Apr 4, 2013

This is my second purchase at Victory Honda of Plymouth. I purchased a vehicle in 2005 (a honda civic that was a great car with never an issue at a great price) and another last month that has also been a purchase that I doubt I will ever have to regret.. I am always amazed at how well I am treated here at this dealership. The sales people are friendly, knowledgeable, and extremely helpful without any pressure to purchase. Customer service is what this dealership has always been about and since I've been dealing with them for years, I can honestly say this from experience.. not from just spending 10 minutes at the dealership looking at vehicles, I made actual vehicle purchases, The two vehicles that I purchased from this dealership were purchased years apart and I've never had any issues, not with the cars and not with the dealership. From sales to finance and even the managers, I always feel as though they want to make sure that I am completely satisfied, not only during the purchase of my vehicles but long after the purchase as well. I could not write enough good things about these folks.. I would recommend them to family, friends, and certainly to anyone looking for great honest sales and customer service from a very friendly knowledgeable staff. Give them a try! You won't regret it. This dealership honestly cares about the customer.

Dexter Resident

Apr 3, 2013

I have nothing to specific to add other than to comment on the professional attitude and willingness to work toward a resasonable car buying experience. Thank you, Jermaine Moore for your diligence and follow up.

Mahendra

Mar 29, 2013

My last visit to Victory Honda Service Dept. was for batery issue. It was detected professionaly by technician and explained well by the service representative and repaired well under waranty. Thanks

Sarah

Mar 26, 2013

Naomi is AMAZING!! I wasnt originally on the market for a Honda, and was deciding between vehicles from 2 other dealerships, but by chance decided to visit Victory Honda before making my final decision and was glad I did. Naomi really made the difference in my decision, and it was because of her excellent service that I ended up coming back to Honda again and again, and ultimately bought a new Honda. She was really knowledgeable about all the cars and was able to answer all of my questions, and you could tell that she genuinely believed in the quality of Honda and was sincere and honest in her advice, a quality I didnt find at other dealerships or with other sales agents I had worked with. Not only did she offer great advice and insight before I settled on the right car, but she also offered endless support after purchasing the car, and you could tell that she cared more about my satisfaction throughout the life of the car, rather than others who care more about making a sale than about empowering the client to make the right decision for themselves. Im sure all of the sales agents at Victory Honda are great, but I also believe that Naomi has an innate quality that puts her service above the already high standards that Victory Honda provides. I highly recommend Victory Honda, and Naomi as your sales agent.

lawanda1966

Mar 23, 2013

Naomi went over and above to get me in a car and kept updated on the status of my deal. I will be referring my friends to her. She even called me the next week to make sure I was pleased with my car. She did an exceptional job!!?

claytonrp

Mar 21, 2013

The Service advisor (Marion ?) at Victory Honda explained and simplified the Honda Schedule of Maintenance so that I can build my own schedule in spreadsheet form.

Christine

Mar 16, 2013

Ellie, the finance manager, took the time to go over not only the deal with me but gave advice as to how Credit Reporting works and is influenced by falsely assigned previous debts. She treated me with dignity and respect during the process and was even thoughtful enough to provide my lunch since the process lasted longer than expected. Harold, the salesman, was very helpful and took time to answer my many questions about features of the vehicle I selected and was patient throughout the day with my wish to test drive three models. I am now leasing a CIVIC and am VERY SATISFIED with the vehicle and my experience at the dealership. "Honda Care" is more than a maintenance program for the vehicle, its the people at this dealership and the way they do business! THanks to all!

See 4 yourself

Mar 16, 2013

Wade did his job, the mechanics did their job, and I did mine. After a $105 dollar comprehensive check of my 04 Accord, the paperwork suggested a bushing replacement ($300) which would require an alignment and $500 in other work. I asked Wade to leave the car up on the hoist so that I could see all the defects. Glad I did. I was able to prioritize what really needed to be fixed and what could wait (if it needed replacing/fixing at all. Sway bar linkage was totally disconnected on one side. They fixed it and I paid $250 ($105 not applied to fix b/c I elected not to do all the work). I was very pleased with the work that was done. Car was like new again and sounds were gone.

Ben Anderson

Mar 15, 2013

I didn't have an appointment for my service but the Service Department took care of me immediately and I was out the door in less than 35 minutes! Everyone was extremely professional and courteous and they answered all my questions. The excellent manner in which they treat their customers is an ongoing experience at this dealership.

Cyndy

Mar 15, 2013

Brought vehicle in after I was notified about the recall. Appointment was easily made. On the day of the appointment I was well taken care of.The vehicle was serviced in the amount of time estimated by the service person.

jlwjgreene

Mar 15, 2013

Len is a true sales pro; we felt welcome and well taken care of. We love our CRV and have been very pleased with our kids' Honda Civics.

Whitey

Mar 14, 2013

Wade and the technicians that repaired my 2002 Honda CRV performed exceptional service and speedy repair to the point my car was only down for a short period.. thanks to all of you ...Mr H. White

Tigers fan

Mar 11, 2013

Your staff was so helpful in processing my new lease on my CR-V. Thank you so much.

Jim1975

Mar 8, 2013

Eric in service was great with the write up and provided a quick assessment of other needed service--alignment was suggested. At the end of the visit recommendations for future repairs, along with an explanation was provided. The waiting room was quiet and comfortable.

sandymae

Mar 8, 2013

David has sold me all my Civics over the years. Service is always top notch. I will always be your customer. Nick was very very helpful and knew what was needed. Thank you

jzielask

Mar 7, 2013

Everyone was extremely friendly and helpful. We were disappointed that we could not agree on a lower price for the Pilot, but we did not understand that the price online is already a discounted price. Germaine Moore, who we found out was a new salesman, was very helpful and friendly to work with. We were very pleased with him as our salesman. Ellie Moore really knew her area and we felt confident working with her and listening to her suggestions and recommendations. She made our experience "fun" with her good sense of humor.

Emily Alva

Mar 3, 2013

Jermaine was a great Sales Associate. Being the first time to buy a car, I was nervous and hesitant. He fully assured me every step of the way and walked me through all the details and found me a great deal. Jermaine was very welcoming and friendly. The over all experience was very impressive and I recommend any Honda vehicle to a first time buyer, It will always hold its value and the Victory Honda team will go out of there way to make sure your are fully taken car of and satisfied.

jsuidan

Mar 2, 2013

I left Suburban Honda because I felt they were not very friendly and they would not explain anything to me in detail. Mark was extremely nice. He showed me every detail of the car and asked me several times if I had any questions. He showed me how to set up my phone with the navigation system. When I mentioned I wasn't a fan of the pinstripe on the car I wanted, he offered to remove it for me. He also explained how much my trade in would be worth and why. I felt like I was dealing with very friendly and honest people. I would highly recommend this dealership and Mark to any of my friends or family looking to buy a Honda. :)

Vicki

Feb 28, 2013

ervice here. I have confidence in what I'm told and trust the service I get.

MomOfTwo

Feb 26, 2013

Maureen did a great job helping us. She was personable and caring!

Joesabs51

Feb 25, 2013

I responded to a letter inviting us to consider upgrading our lease arrangements on our 2011 CR-V. Generally I am wary of these offers as, in the past, I have assessed them as more helpful to dealer vs customer. Mike did a nice job of listening to my concerns and was able to work out a win-win deal that we are very satisfied with. The best match of vehicle and deal is the bottom line to us. Next is a sense that we are dealing with people we can trust to provide us with the best available financing and service. We have bought cars from many dealerships and often, unfortunately have not had this experience. We come back to Victory Plymouth because we are comfortable doing business there and sales staff like Mike Serra will not only keep our business but also will get business from our family and friends. Thanks also to Mark and a couple of other sales reps (one from my alma mater UofDetroit) for making my wife and I comfortable while we were processing the car deal. Joe Sabourin

javagirls

Feb 24, 2013

Because I was very happy with my experience with Wade in my previous visit, I asked for him as my service advisor for my 30K service. Wade is a fantastic service advisor. I worked in a service dept for 8 years in my past, and I am pretty critical. Bottom line he is attentive, honest and to the point. He offered a loaner, had it warmed and cleaned off for me upon my arrival. He surely makes customers feel like they are important. People like Wade are the number one reason I continue to buy my vehicles from Victory.

Todd_Stuart

Feb 24, 2013

Eric Lacy was very helpful during my last several visits to Victory Honda for service on my 1995 Honda Odyssey. He explained in detail the problems with my vehicle and the repairs needed to keep it running. I did not feel that he was trying to push repairs on me for the sake of earning the dealership more money. That was particularly true with my recent brake repairs. Both the ABS and BRAKE lights came on twice during extremely cold weather, although the vehicle still braked. After an assessment of the brakes, the mechanic suggested that the front and rear brake pads and rotors and the master brake cylinder be replaced, although there was no guarantee that replacing the brake cylinder was necessary. Something in the brakes may have temporarily frozen in the extreme weather triggering the brake lights or there could be a small fluid leak somewhere in the brake line. To repair all that the mechanic had suggested would have cost $2200. But the mechanic also suggested lesser options, which Eric and I discussed. In the end I decided repair the front brake, and Eric instructed me to keep the brake fluid topped off and showed me where to do that and even gave me a container of brake fluid. As someone who does freelance and temp work, I need reliable transportation, but I do not want to buy a new vehicle until it's absolutely necessary. Eric understands and is helping me achieve that. Todd Stuart

antman

Feb 21, 2013

Our salesman Fraser was very helpful in the total purchase process. From start to finish every step went well. Low pressure. Had vehicle we wanted ('13 odyssey EX-L) in stock, prepped, and ready to go. Price was reasonable, gave us a full tank, safety kit, and even a free synthetic oil change. Will recommend to others. Great job Victory.

Berta

Feb 20, 2013

After being serviced by Victory Honda on many occasions, I have anxiously awaited the opportunity to extend my hanksto your service department. Your service associates are always pleasant and knowledgeable about my requests and/or questions.

Panama

Feb 16, 2013

I have read many bad reviews about this dealership but I bought my Honda 2010 CRV here and they actually bargained with me. What dealership does that anymore? I wanted two things the vehicle did not have and told the salesman I would not purchase the vehicle unless he threw those in free of charge, he went and talked to the manager and I walked out a very satisfied customer. The items I wanted were given to me. (this was a savings of over 1000.00 if I had purchased the items myself). I have always gotten my oil changes here and they show you to the customer waiting room, offer refreshments and get the job done in a timely fashion. They also wash your car for you, check all fluids and fill them and check the air in your tires. All things I appreciate very much. I have nothing but good things to say about Victory Honda.

first time new car buyer

Feb 14, 2013

I never would of believed that last Tuesday night, I would be buying a brand new car. I recieved flier in the mail saying that they had heard I was paying 22.19% on my current vehicle and that they could get me in a new car at a lower rate. I went in just to see what they would offer. My husband and I were shocked at the awsome deal our salesman Mike got for us. 3 hours later we were driving home in our brand new Honda Civic Coupe for 0 down and 3.9%. We want to thank all the helpful staff at Victory Honda.

Mitch

Feb 13, 2013

Wqade in Service was extremely profeesional and pleasant to work with.

Phyllis

Feb 12, 2013

Staff is great --that is why we bought another Honda. Maureen and Wade were very efficient. I always ask for Maureen, too.

harvirla

Feb 12, 2013

Victory of Plymouth is the best. Tim Winkler goes to great lengths to provide excellent service. He's personable and friendly. He sees to it that every consideration is met and exceeded. I've leased 3 Hondas from Tim and will come back to Victory again, as well as tell all my friends and clients to go see Tim at victory of Plymouth. They know what they're doing.

Lolo123801

Feb 11, 2013

Everyone was very polite. They even entertained my kids so that I could sign paperwork. It was. Great experience! I couldn't be happier with my service!

love a deal

Feb 7, 2013

Tim is an excellent saleman....he worked with me to help me acheive the bottom line I needed. (where other dealers would not) Tim also went over every little detail in my 2013 Insight including setting up the blue tooth for me!

Oldswimmer

Feb 7, 2013

Thank you again, Nick, for your professionalism, courtesy, and friendliness. You and your department give so much value to your business! Your facility is always clean, up-to-date (new alignment tool at check-in), and customer service is what it is all about! Thank you Nick! Brian Foust

Janet Weisz

Feb 5, 2013

Service is always timely and friendly. Convenient location. Comfortable waiting area.We did have a coupon for 10% off service, which we produced at pickup and were told we could have our account credited, but not the amount taken off the price of service.Overall good experience.

klophil

Feb 5, 2013

Maureen set me up with a loaner and my car was ready later the same day. She was very helpful and gracious. She brought the loaner car into the service area for me and when my car was ready, she brought my car to the service area as well. She also provided very specific information about what was wrong with my car that needed repair. In addition, she helped with two more minor problems (child safety lock on that I didn't realize and dome light). She's great.

MaryW

Feb 3, 2013

Scheduled an oil change and tire rotation at 11:30 on Friday, prompt service, on my way in about an hour.

Uncle Johnny

Jan 31, 2013

I just had 100,000 mile service on 2004 Odyssey & I never kept a car this long. I thank you for NOT sending the new car salesperson after me because at age 87 I don't think I could handle the new technologies. Remember, "no wine before it's time"

VTEC18hnd

Jan 31, 2013

Mark is awesome. He was able to help me with my trade-in. I'm being honest when I mention that this the best dealer to purchase a car from. The customer service was excellent. They will work with you so that you'll leave the dealer feeling satisfied. Mark, Ellie, and Keith treated me very well. I highly recommend this dealer to anyone.

1234gkids

Jan 30, 2013

The bluetooth in my new CRV had to be checked out for possible defect. Eric in service was very friendly and took care of the issue asap.. Had great service from our 2 sales people Dave Weinger and Julie Ennis.

jetpack

Jan 30, 2013

Gerald was a gentlemen; our lease turn in was over mileage but Gerald was able to work with that. We were very pleased with the deal terms and process as well. Thank you.

bogartnk

Jan 23, 2013

Worked with 2 in Service and very impressed with your representative Cody. Fully explained the required service and advised later about some brake issues which needed to be addressed immediately. While waiting, I spoke with Sales Rep. Mike Sera about the CRV in the showroom. Very personable and friendly and demonstrated how the seats fold down in the back and the manner in which the rear cover would hide whatever I was hauling so that it would not be visible from the outside. Overall good experience today!

cstark126

Jan 20, 2013

The whole experience was as expected. Nick was thorough and accommodating. The vehicle was ready when expected and the estimated service cost was accurate. The loaner was clean and comfortable. I switched from Victory in Monroe to Plymouth for this service and as not disappointed. I was always impressed with the way Jim Raj ran the Monroe facility; he's obviously brought those positive qualities to Plymouth. I will be back.

ams11

Jan 18, 2013

sad that Jennifer left but service with wade was great. got me a loaner.

Mendel

Jan 17, 2013

I am writing this review after almost a month of visiting the dealership. We had a shocking experience at this place that I felt the need to write this review to warn other people NOT to visit this dealership. Being a lazy person, I do not generally write reviews for products and/or experiences, so this is my first one. We wanted to buy a used Honda and really liked a few cars at a different dealer (which by no surprise has a great rating). We wanted to see if we can get a better deal and so went to Victory Honda Plymouth. Initially, their reception was OK, we test drove a couple of cars, but the price was WAY more than the other dealerships. They only had a few good cars in their used cars lot. When we did not like the cars and decided to go away, they tried to sell them to us by all means. I told them that we got a good deal elsewhere, and if they can match the price or offer a better price (since the ones we test drove were not as good as compared to the other dealership) then I will consider buying the car. Their prices were more than $1000 compared to other dealership, which is ridiculous. In the mean time, we asked for some water and they kept us waiting for a long time and the sales person sent their Manager to do the talking as he/she was not able to negotiate the price. This guy was VERY rude and did not have the courtesy of how to talk to customers. He mocked me and behaved as if we went there to kill time. He even had the courage to mock other dealerships which are way bigger and older than theirs and are doing really well in business.We were surprised as to how he managed to become the Manager without the basic skills of talking to customers. When I came back, I saw bad ratings for this dealership and felt that I should have read this before visiting them. Anyway, we bought the car, the very next day from one of the best Honda dealers in Michigan and we got a great deal for a great car. So in short, do not make the mistake of visiting this place if you're looking to buy any Honda vehicle. There are lot more better dealers who value their customers and offer better prices. I wish dealerrater.com had 0 rating (instead of 1 being the least). Victory Honda of Plymouth does not even deserve a rating of 1. X|

nina.bell.3591

Jan 17, 2013

I love Honda and have been dealing with Victory since 2006. I have always been treated with the utmost respect. Sales staff, financial staff & service staff are very knowledgeable about the product. I will always come to Victory Honda for my cars.

DonnaLPage

Jan 14, 2013

Cody was very friendly and knowledgeable - he was awesome! Service was quick and thorough. I appreciate that the car was washed after service was completed. Thank you.

ME

Jan 12, 2013

The salesman, Mark Mareck, was very friendly, down-to-earth, and considerate of my time. He did not put pressure on me to 'close a deal' but rather allowed me to move at my own pace and take my time. He was very flexible and understanding. The manager and finance woman were also very accommodating. I definitely will return to Mark Mareck and Victory Honda of Plymouth for my next vehicle.

Zamboni6

Jan 12, 2013

Over all great trip into the dealer. Scott was their to help me when I pulled in and let me informed on what needs to be done to my car

singer

Jan 11, 2013

Nice Job, Installed clean. Works well. Much safer to drive at night or in bad weather

kmesserpt

Jan 10, 2013

As usual the service I received was amazing and swift. The service crew is always pleasant and very professional.

Lauri Karol-owner of "Ruby!" Red civic

Nov 9, 2012

I am Victory Honda's biggest fan! I love it there. As a single woman I was nervous to walk into a car dealership. Victory Honda has forever changed my mind. I feel like a princess when I go there. I especially want to thank Nick Divine, Maureen, Aaron, Keith Friday, Joel Jurado, Amanda, and Tony. I am sure I am missing many other people, as well. Keep up the great work and thank you from the bottom of my heart. Loyally, Lauri and "Ruby". =)

Oldswimmer

Oct 22, 2012

Julie Ennis, our sales rep who had been recommended by my own service rep Nick Devine, added so much value to our process of purchasing a new SUV for my daughter and son-in-law! Julie had the SUV running and ready for us when we arrived, as I had called ahead. Julie offered another vehicle to try for comparison, and went above and beyond to ease the transition between vehicles for my daughter, who was trading in her first car, and was very melancholy about the process.Julie was very pleasant yet professional, and moved things along in a very unthreatened, yet methodical manner. When we went to financing options and paperwork, Ellie was so cool! She too was very friendly, professional, and light! She made this portion of the purchase very smooth and easy for my kids.All in all, Victory Honda of Plymouth added so much value to our experience on Saturday! They are so worth the time when you are shopping for a new(er) Honda!

Mr. Smiles

Sep 16, 2012

I just bought a Civic with absolutely no hassles or problems at Victory. You may be skeptical, but I definetly would not have bought three Hondas here over the last seven years if previous negative reviews were true. I ask louds of questions when I purchase a car and do my homework at the library and internet. Keith Friday, Julie Ennis and Nick Devine have made buying and servicing a car a pleasure.

same7

Sep 15, 2012

Julie Ennis was my sales person twice at Victory. Both times she made every effort to ensure my complete satisfaction. No question about it. Since I didn't have time to research price, she even encouraged me to use the internet at the dealer to make sure I was completely satisfied with the price. Since buying a Civic was new to me, she set up a time for me to test drive it. Afterwards we discussed the pricing and options. No hassle, no problems. She wanted to be sure I was satisfied with everything. A great person to work with.I've also had the opportunity (three purchases) to work with Keith Friday, one of the sales managers. Talk about excellent service. This man directed me to Julie. discussed with me the value of my trade, and ensured that I got the color and options, and the car I wanted. His motto was and is he wants me to be happy about the car, the price, the service, trade value, etc. This man is diffently someone you can trust concerning your purchase. Just go through the front door where he usually is with a big smile on his face, a friendly greeting right at his desk. Who ever said this dealership tries to push you into a deal is crazy. Believe me I've always been fusy. I won't have bought my third Honda here if was disatisfied with the sale.Don't believe me see Keith.Nick in service has been great about taking care of my cars needs for three years.

Hpz25

Sep 6, 2012

Service Rep Wade, was complete ignorant. Suggest me extra service repairs worth 250$. Which he claim they can fix in 20 mins to their closing time. When I very well know, to change links on both sides would take a lot more than that for some one who takes 45 mins to just change oil. I got home checked the oil level it was way over the MAX point suggested. If you google Penzoil change stations Victrory honda is one of them. When I took the car in I saw the technician pouring from Castrol GTX oil can, when i asked Wade he said we use MObile oil. ??? They think you are complete stupid. I highly doubt they changed the oil filter on the car because oil in the car didn't look clean and fresh to me. Be ware of Victory honda's scams.

Mary Shannon Z

Jul 17, 2012

I just leased a 2012 Civic and I had a wonderful experience. This is my first time purchasing a Honda and David walked me through all the options on the Civic and we went over purchasing and leasing to find the best deal for me. In all my years of buying cars, no one has every gone over the whole vehicle front to back and how to work all the options including setting up my bluetooth. He walked me through the service department and introduced me the Service Manager. I feel very comfortable going back and getting my vehicle taken care of by Victory. I would recommend them to anyone.

Ajax2008

Jul 16, 2012

I went to Victory Honda last year looking for a trade in of my 2008 Saturn. I needed better gas mileage because I drive a lot for work. They got me in a used 2010 civic because they could not find me financing for a new one. The car was not there that day so they had me test drive a different civic. I felt very pressured and rushed to buy the car, I had my 3 year old son with me and at this point just figured they would have me come back the next day when car was there to do all of the purchasing paper work. But they actually wanted me to do everything that night without even seeing the car. I purchased my previous car from them so I trusted them. Bad move on my part... They said, "drive this car for a year and next year we'll get you into a new Honda". Well here we are a year later, driving a car I do not like and and paying way too much for... And I am so upside down on my loan, Honda will not even lease to me. I have so much negative equity. The car is being appraised at 8,000 an I owe almost 19,000. And the car is in the exact same condition as when I bought it, other than the miles. They sold me a used car for the price of a new one, made a nice commission off of me and now they can do NOTHING for me. Lesson learned... Never trust a used car salesman!

happy_camper_not

Jun 23, 2012

I was lied to about what would be done if I bought a used 2010 Civic - was told I would receive an owner's manual, which was missing, and the rear bumber would be painted. Neither one of these things happened. I was lied to and now VH has my money. I will never do business with these people again.

mhicks

Jun 11, 2012

I went to this dealer today looking for a preowned car after my current car died on the side of 696 yesterday. From the moment I arrived I felt at home with these folks. My mom and dad have been long time customers of Victory Honda and thats why I went there. I asked to speak with a senior sales consultant and was introduced to David Wenger. Let me just say he was the nicest sales person I have ever delt with. He showed us many cars and different financing options. It seemed that all the preowned cars I looked at were in great condition and were Honda Certified. We finally found the one i liked it was a 2010 Honda Civic with only 10,000 miles David and His Manager Ken Litner worked very hard to get me a deal that fit my budget. Overall my experience at Victory Honda was pleasant and professional. I would recommend this dealer to anyone looking for a new or preowned car. THANKS AGAIN DAVID and KEN !!!!Happy Customer!!!!

joetroy

Jun 1, 2012

Went to look at a 2010 CRV certified used. Salesman was very friendly and quick to offer a test drive. Told him I was interested and asked for a price & trade in amount. Quoted what turned out to be a high purchase price and a low trade in. Sales Manager came over and wantedto know what it would take for me to purchase today. Gave him an offer that I knew was low expecting tem to counter. They wouldn't only saying they couldn't accept my offer. Very arrogant. Bought the same car (+2000 miles) still certifie from another dealer for $1650 less than Victory. Trade in was about $800 higher and price of car was $850 lower. Needless to say I won't be returning here and don't recommend them.

HasMich

Apr 16, 2011

They are big dealership, arrogant and pressure you in buying a vehicle. They dont disclose the price upfront and demand your commitment to buy before they can reveal the price. Customer service is totally non-existent. If you'd like to save time, money and be treated the right way don't go there.

lsmith4

Feb 4, 2009

Julie, the sales associate was very friendly. She was unaware of the internet special the dealership was advertising and misquoted many "facts" about the sales. Made me a great offer, asked if I would buy on the spot for that price, came back with a price higher than she quoted me($60/month). She was surprised I wasn't pleased and wanted to sleep on it.Upon coming home, I realized they were also running a special for test driving any vehicle. I test drove 2 in terrible weather. When I called the dealership to ask about my Target voucher, Gwen answered the phone. She very rudely told me they did not just hand those vouchers out, the customer must ask for it. I told her that is not what the ad. said. She said she would mail it to me after finding who my sales person was. I asked if she needed my name, she said no she would figure it out. Three weeks later and still no voucher. I did buy a Honda, but not from Victory because of these two employees.