Village Volkswagen of Chattanooga & Audi Chattanooga reviews

Mary Sparda

Nov 6, 2016

Good job and customer service. Dealetship is good and service was done in the time frame as promised.This dealership does a good job and works well for the Customer.

Daniel MacNeill

Nov 5, 2016

I received recall notice concerning the siphon pump in the gas tank needing to be replaced. I called to make an appointment and was scheduled for the next day at 1:00 PM. I showed up a little early and was told the techs would get right on it when they returned from lunch.They evidently did, because my car was ready about 2:00 PM. Everyone was friendly and the whole process went smoothly.

Charles2207

Nov 5, 2016

The folks at Village VW are very friendly. Scott Gile was hands down one of the best salesman; I've ever dealt with or encountered. He helped me through the TDI buyback quickly, and had my new vehicle clean, gassed up and ready for the trip home. His attention to detail was a greatly appreciated.

Riley

Nov 4, 2016

Had my 5k service here. Everyone was great and I was able to catch a ride to work. They called when everything was done. The process was completely painless. The only thing I have to complain about is the location, hidden way in the back of dealership row.

delores2017passat

Nov 2, 2016

Everyone at VW Village was very nice to me. Larry Keown greeted me at the door and made my experience one that I would cherish forever. The process to qualify me didn't take long and finding the right car for me was was successfully gratifying. They met all my needs and Robert Rumfelt worked with me to find a comfortable monthly payment that ivcould live with. Uf I had to do it all over again....Villiage VW would be my first and only choice. Thanks Guys

Hugh Pritchett

Nov 2, 2016

Coffee maker was broken and had no coffee.Did have diet cokes with no cookies. Nice place to wait except for all the people complaining about volkswagens and service.

jsuddeth

Oct 26, 2016

We went to the dealership with knowing which car we wanted, after visiting the dealerships website. When we arrived Larry was waiting on the lot. Even though it was later in the evening he set us up with a test drive. When the service writing was backed up and taking a little while, we took the car to get some dinner!!! They matched our APR for loan, so we decided to use the VW as our loan company too!! Wonderful and well keep dealership- they even have cold bottles of water and popcorn/snacks for when you have to have service.

Joan2016

Oct 25, 2016

Larry processed my recall on my disel VW since I had trouble with my computer skills. He went out of his to make sure it was done correctly. He did not rush me or make me feel bad about understanding every step.

vwstafford

Oct 22, 2016

Larry Keown was extremely friendly and very helpful! I am loving my Tiguan more everyday! Everyone I encountered at Village Volkswagen was eager to assist without being pushy or overwhelming. It is definitely not the dreaded experience of buying a car like everyone thinks.

Gianluca

Oct 20, 2016

great service maybe a little bit slow - car promised at 12 , it was ready at 3.30 pm however overall - great!

Anna Baker

Oct 18, 2016

I could not be happier with my purchase and the experience at Village.

Jovany Ibanez

Oct 16, 2016

I went to Village Volkswagen looking for a car and found one I liked, Thomas Smith aka Smitty was a very kind and helpful person he got me in the car within no time. Although it was a used car, he was every honest and willingly showed us the car-fax. He ensured that a safety inspection was conducted and that way my car was fully prepared. Very honest and great group of employees

Jb2903

Oct 15, 2016

Wonderful smooth transaction as always, thank you so much for your hard work. Larry makes car buying a pleasant experience. See you guys soon. Jake and Brandy

pedastalpassat

Oct 12, 2016

We drove a long way to buy a certain vehicle. The sales manager and the salesman went above and beyond to help us get that vehicle at a great price. They even offered to bring the car to us at over an hour and half drive away. Scott and Robert stayed past closing to insure we were taken care of.

AKvisitor

Oct 10, 2016

My sales agent, Darrell Lacy, listened to what I wanted in a vehicle and came through with a vehicle that actually exceeded my expectations. Thank you for your determination. I was a bit disappointed with the manager, Jeremy. He never came over to congratulate me on my purchase even though he passed by me 2 times. The overall experience was positive and so far I am happy with my purchase.

Tommyyb

Oct 6, 2016

From the first moment getting out of my car, to the last moment driving off in my new Passat, this experience was second to none. This is by far the best purchase experience of my life and I have probably purchased over 20 cars in my lifetime.The team at Village VW in Chattanooga can be an example to ever dealer out there on how to work with the customer as they go through the purchase funnel.If you want to know you are appreciated, go to Village VW. You can't go wrong there.Oh and by the way, it was a great deal on a car that everyone should look at. the VW Passat has it all and at a price that no other manufacturer can touch. The features and options are like the top of the line luxury vehicles but at a fraction of the cost.Thank you Village VW for making this a fun experience.

Custombobber1

Oct 5, 2016

Class A dealer great people and hospitality would definitely come back to buy another vehicle in the future, they definitely work with people to earn there business

sreyneke11

Oct 5, 2016

Scott Hile was very personable and informative. He was patient with me and worked hard to get me the deal that I wanted in a professional, accommodating manner. Would definitely recommend him to other.

aquinn1000

Oct 1, 2016

I went into this dealership with very low expectations. I was greeted immediately and was surprised to see a level of professionalism that i had yet to encounter with other dealerships. Larry Keown was not only knowledgeable about the entire VW line, he was also very interested in what i had to say. He met all my needs and was a pleasure to work with. He treated me like one of the family. Thank you Larry. Thank you Village VW.

G

Sep 30, 2016

Always professional and courteous. I appreciate the Audi Cafe and WiFi.

carbuyinggreenhorn

Sep 29, 2016

All experiences with dealerships are the same. It's like the majority of salespeople in a dealership know that they have to seal the deal before you walk out the dealership door. Otherwise, there is a good chance the salesperson won't make a sale. From the top down, there is enormous pressure to move the inventory, so salespeople push, push, and push some more to achieve the ultimate goal.The problem with this process is that the buyer feels the stress, and the stress doesn't make the buying experience fun. I experienced this everytime I set foot in a dealership before I dealt with Scott. Mr. Hile never pushed me once, and I really appreciated him for that. He listened to my budget, and my concerns as I financed my first car. He even showed me vehicle options I never thought I could afford, and the vehicles I perused were in fact quite affordable. If you go to this dealership, make sure you talk to Scott. Shout out to Robert Rumfelt as well. Filling out paperwork was less irritating with him because he has a very dry wit sense of humor. I thought he was hilarious and very professional at the same time.I normally do not like to give reviews, but in this case I'll make an exception. The quality of service was better than I ever expected. Volkswagen Jettas are affordable, and it was because of these guys that I had a good experience. I love my 2015 VW Jetta!

John R. Martin

Sep 27, 2016

I received a letter from Volkswagen on Thursday, Sept 22, regarding a recall on my wife's Passatt. I called Village Volkswagen to see if I could being my wife's car in on Friday, Sept 23, as were were leaving town for three weeks on Saturday, Sept. 24. The service department was very cordial and set me up with a 10:30 appointment on Friday morning. I was very thankful and grateful that they could do this. The recall had to do with a seal that needed replacing and they told me it would take about 2 hours. The time was not a factor and I am very happy to say that the recall repair was done in a very timely manner, everything was explained to me when the repair had been completed and my car was even washed before I left. Your service department and all of your personnel in this department are to be highly commended.

Misty Crowe

Sep 25, 2016

Awesome service and extremely helpful and friendly

Nick Ross

Sep 25, 2016

So happy with the service and my new car!!! The dealer was awesome and my sales rep was absolutely helpful and knowledgable and I would reccomend him for a raise!!!

Dvd2

Sep 10, 2016

The dealer and salesman were honest, upfront, and very accommodating. I would recommend them to others who are looking for a good car dealer. Thanks!

GTIguy

Sep 9, 2016

I was interested in a new VW GTI and Village had what I was looking for. Our salesman, Dakota Dillard, made the car buying experience very relaxed. Although he was fairly new at the dealership, he was knowledgeable enough to answer most of our questions, and for those few that he couldn't, he checked with someone else to make sure we got the information we needed. We left feeling that we got a great deal on a great car.

Bobby

Sep 8, 2016

We were looking for a used work truck and had looked at several other locations before stopping in at Village. Our sales representative, Larry Keown, met us and helped us find exactly what we were looking for. Larry was cool and calm even in the extreme heat we endured. Also, Robert in the financial department, was accurate, fast, and just an all around great person. Cudos to all the staff! We would definitely recommend this dealership to any person looking for a new or used vehicle. I feel confident they would get great service and a great vehicle here.

brody233127

Sep 5, 2016

Contacted several dealers and this one was by far the worst as far as financing options and trade-in offer. If you are on the fence look for a different dealer!

NAH

Sep 5, 2016

Smitty and Jeff were tremendous throughout the sales process and offered great customer service. They helped us to get into the car we wanted at the price we wanted, without any hassle. When it came time to sign, Jonathan was excellent in explaining our options and helped to make sure that we understood everything.

Jame Shannon

Sep 4, 2016

Very pleased with Eric Hill Sales Manager, Jon Riley Sales, and Robert in Finance - Arrived at 6:30 PM and was out by 8:00 PM - Everyone was on track. Jon Riley took extra time at the end of the sale and past the end of the day. Very knowledgeable about the product and the process. This was the smoothest close on a car sale that I have experienced. When we buy the next Audi we will be back...Thanks to All

Fred

Aug 31, 2016

Have purchased cars for years from Nelson Bowers dealerships because of the incredible customer service and care. Smitty has always been wonderful to work with and is loyal and helpful to his customers and will do anything to help. When I hit a small "bump in the road" with a service issue Jeremy, the general manager, went way above and beyond the call of duty to make things right and then some. Smitty initiated and followed up the entire process. Can't say enough about how I appreciate their desire for their customers to be cared for and pleased.

Barbara Walters

Aug 30, 2016

We purchased to cars from Scott Hile. A Jetta and Passat-both pre owned. Great communication.Very Informative.Scott was there from beginning to end and made the car buying process very easy.

Michelle Rice

Aug 29, 2016

Overall everything was great! I gave 4 stars for customer service only because every time I service my car I am told it was washed, but my car has racks on it, so it never gets washed. Being told a service was done, when you know it wasn't, makes you wonder if anything else wasn't done that you were told was.

Ross Elkins

Aug 29, 2016

Scott was a great salesman for me. He was not pushy and allowed me to ask any question I needed to gather as much information as possible. Robert was equally as great and I appreciate everything he did for us.

Geoff Young

Aug 27, 2016

Lynn was courteous, knowledgable and thorough. This was our second car purchased from Lynn at Village VW.

Shelly B

Aug 27, 2016

Charlene in Express Service was so friendly and helpful! The parts department was as well! Great service and great people! I will be back in the future!

lteuchtler

Aug 21, 2016

Scott has the patience of a saint and knows Volkswagen cars, thanks so much and Jonathan really made us feel like he was looking out for us. A really great experience.

guncle00

Aug 20, 2016

Very friendly people with no high pressure sales tactics. Larry Keown took time to learn my budget and situation and worked every angle possible to find the best way to make the purchase happen. The finance man Robert Rumfelt was great to work with as well getting a better deal than expected on financing. Overall a terrific experience in buying a vehicle. This is the 2nd vehicle my family has purchased with these people and will not hesitate to return or recommend them to anyone thinking about buying a new or used car!

LDS85

Aug 20, 2016

Charolene checked me in and explained the 10,000 mi service. Service was completed faster than promised, and check out was easy, no surprises. Would recommend.

Be converts le

Aug 19, 2016

Dealership was greatEveryone very friendlyMy salesman Larry was the bestI'll be back in a year to buy another carI don't like this review form

Jeff Smith

Aug 19, 2016

a long wait that was our of anyone's control. Customer service was excellent. Great atmosphere if you have small children tagging a long. As we all know it is difficult car shopping with children. There is a small glassed in room just for the small ones. also a tv room, snacks, drinks and a Free video game system (which my 6 year old could not get enough of) This alone made our shopping and wait time extremely bareable. Loved the attention and hospitality given during our visit by both our Salesman Larry as well as the financing with Jonathan. We will definitely recommend Village Volkswagen of Chattanooga to all looking to purchase or lease a vehicle.

ROBERT DREYER

Aug 19, 2016

Took advantage 0% interest/$1000 end of model year discount on a very high tech car. But car was selling fast: dealer worked days to find car in next state. VW Golf Sportwagen had super reviews in Car & Driver Magazine (10 best of 2016) and VW had a TSI Limited version with all the driver assistance features for a very low price. (Unlike most manufacturers that allow one to buy those options for $1500-$3000 as upgrades on only the high end model.) Size was just a little smaller than a Honda CRV with the safety features, but I think I saved $7,000-$10,000.Point is: this car was selling like "hotcakes". Village VW did not have the car so they spent literally days finding the car in the next state. It came and my wife & I were not excited about the Tornado Red color and asked for them to find a metallic color. Jeff Newell, the sales manager, immediately started another two day search and found the perfect tungsten silver car. Extraordinary effort!And salesman, Smitty Smith, was working with him and us every step of the way, especially finding a couple of ways to save us another $1000 or so. And when we received the car, he very patiently and clearly explained and demoed many of the car's features.Financing guru Jonathon was super too.

RoBo

Aug 19, 2016

This repair was fast. Just hoping the last on the same diagnostic. I visited 5x for the same indication and failure occurred in about 4 weeks again Thank you.

rnlett

Aug 17, 2016

My credit wasn't great, but I really needed to get a car. I had been driving my 17 year old son's car that I bought for him. Now he has graduated and is about to start college so he has to have his own car. I saw a vehicle that I was very interested in and was helped by the nicest sales person I have probably ever worked with. I was in and out with my new car within a couple of hours. Probably was the shortest car purchase time ever.

Kathy

Aug 15, 2016

5K service interval, scheduling on-line was intuitive and confirmation was timely.

Rrman

Aug 14, 2016

James Sherlin was our salesman and he was very personable and easy to communicate with the dealership had a good selection and was fair on there pricing.

Shirley

Aug 12, 2016

Excellent customer service from everyone. My car was brought in for oil change. The service department performed an inspection of other major areas. Great people and great facility.

dogman

Aug 11, 2016

The dealership started working on my car immediately. The service was completed promptly. I did not have to wait very long. Everyone was courteous and friendly. They even took the car thru the car wash. The dealership did what they said they were going to do. This is very rare in todays world.

Bill Mitchell

Aug 8, 2016

I was met at the front door by Jody, who offered to assist me with my desire to lease another Jetta, turning-in my 2013 vehicle. With his help I was able to select exactly what I wanted, completed the paper work, and drive home a brand new 2016 Jetta SEL.

RClanton

Aug 7, 2016

The customer service before I even walked in the door for the first time is was brought me to Village. Jessica and Rich were super friendly & responsive & they met the lowest price I had found on the car I wanted (Golf Sportwagen). My son and I drove 5 hours to Village (even though we have a dealership in our town) in a rental to pick up my new car. Rich picked my son & I up at the hotel after we returned the car which kicked off our visit to Village. Rich was very friendly & patient as he answered my millions of questions on the new gadgets in my car. I LOVE my car & highly recommend Village VW!

Sugar

Aug 7, 2016

My husband and I had a great buying experience at Village Volkswagen. Scott Hile was very knowledgeable about his products. He wasn't pushy at all. He listened to what I wanted and then he and Jeff worked to find me the perfect car. We compared our deal to truecar.com and we were very pleased. Jonathan found us a great interest rate and clearly explained the ream of paperwork we had to sign. I don't remember the name of the gentleman who stayed late to wash and clean the car I finally chose, but he was so nice and polite.

thepittmans

Aug 7, 2016

They were not pushy in the slightest, and allowed us look and take it all in. They made us a great deal on our truck, too. Jonathan was a great salesperson. He was very knowledgeable about the vehicles we were interested in, and he was very easy to get along with. He was great with our kids, too. Smitty, one of the other salesmen, even helped Jonathan watch our three kids while we tended to the business involved. I like buying from this dealership more than any other that I have worked with, and I've been buying cars for over 20 years! good job, Village Volkswagen!

David B

Aug 5, 2016

Village VW has been the sole source of service for my current Passat and my previous Jetta. They have always provided excellent service regardless of what I needed.

rbutterfield8

Aug 4, 2016

It took two days and I looked at three cars. Larry was very helpful and patient and seemed really wanting to help. I will recommend him to all my friends.

Riggy32

Aug 4, 2016

From start to finish they were not pushy in no way, my salesman knew when to walk away and give me and my wife time to talk, sales manager was very easy to talk to, great experience I've ever had at a dealership.

Rebecca Coveney

Aug 1, 2016

Awesome buying experience. Very helpful start to finish.

Amanda

Aug 1, 2016

Smitty was so helpful in helping me pick out the perfect Passat for me. He made the experience enjoyable. He showed me everything about the car and how to use it. I would recommend him to anyone looking for a new car. He knows his Volkswagens! Thank you Village for having a great salesman!

Hismagpie2012

Aug 1, 2016

I took my car in for a check on the transmission. Everyone is thorough and friendly. I talked with the staff and they explained everything to me. They handled my needs in great turnaround timing. I received both a ride there and back with no issue. Great service!

Scalerocker

Aug 1, 2016

Scott Hile was my salesperson and he did a fantastic job throughout my sales process!! I would recommend Scott for anyone looking to purchase a vehicle!!

Chip

Jul 25, 2016

All of the staff I dealt with made the experience of converting my leased vehicle to a purchase a pleasure. When I am in the market for a new car I will definitely consider Village Volkswagen. Thank you.

Marge65

Jul 25, 2016

They listened to my needs and made sure I got the car I wanted. Only problem ..not available in Tennessee Orange. Oh well.Leased the car.

newcarbuyer

Jul 24, 2016

Scott was incredibly helpful and knowledgeable. He stayed with us every step of the way and was very easy to work with. He made the process enjoyable.

Mrs. Bea

Jul 23, 2016

My review has already been sent in...Wed, July 20. Please refer to that one for more specific comments.Excellent....highly professional...special, caring customer service...Tom Smitty Smith takes exceptionally good care of his customers. This visit was no different. Village Volkswagen always provides wonderful service.I did not purchase; however, I did lease a vehicle.

Jimmy

Jul 22, 2016

Service was performed promptly as scheduled. Loaner car was offered, but not needed since the work was completed within the promised time window. Service staff are always friendly, courteous, professional and knowledgeable.

juney

Jul 22, 2016

Everyone was easy to work with, patient and helpful. The guys worked really hard to get the car for me that had all the features I was looking for. I never felt pressure from any one. Thanks guys for an easy car shopping experience.

brl2016

Jul 20, 2016

Sales Professional Tom Smith met me at the door with a grand smile; auto inspector was instantly ready to inspect returning car. Sales visit was handled with great courtesy, efficiency and professionalism. Smitty always takes terrific care of his customers and sees to everything to its finest detail. He walked me through all of the features of the new vehicle to ensure that I knew how each operated properly; he personally took me to other employees who were part of the team, introduced us, then carefully completed the sale til all was finished. He certainly deserves the highest rating plus compliments for his excellent customer service. Customers receive the very best of care!! Thanks ever so much for Village Volkswagen of Chattanooga's wonderful service, courteous attention to the needs of customers and the comfortable friendly atmosphere of the dealership. Thank you, Smitty, for a job super-well done!

Krisp101

Jul 17, 2016

This was the first car I bought by myself. They made me feel very comfortable. No pressure at all. Everyone was so helpful and knowledgable. Willing to do whatever it took to get what I needed. It was a great experience and see why my mom and sister both bought their cars here!

Joe Hamilton

Jul 13, 2016

The car is great . James SherLin was great in helping me and my wife in the process of buying our new car.

Lisa Hardy

Jul 13, 2016

I recently helped my elderly parents (84 and 86) purchase a vehicle at Village Volkswagen of Chattanooga. Absolutely everyone at the dealership was extremely courteous, gracious, and most patient when fielding our numerous questions. My parents are thrilled with their SUV. I will be purchasing a vehicle for my daughter in the very near future, and our sales agent Larry Keown is already watching for the perfect vehicle for her. I am telling everyone how wonderful it was working with professionals who exhibit such great teamwork. I cannot begin to express my gratitude to Brad Cobb (President Bowers Automotive Group), Jeff Newell (General Sales Manager), Brian Johnson (Used Car Manager), Robert Rumfelt (Finance Manager), Nick Mullins (Service Advisor), and Larry Keown (Sales and Leasing) for working with my parents to ensure that they purchased the right vehicle. Sincerely,Lisa Hardy

Oliver

Jul 13, 2016

I stopped by Village Volkswagen just to browse. Rich showed me around the lot. By the time I left I had a new car. It's been a month and couldn't be happier with my purchase. Excellent and honest service! I would encourage anyone to at least check them out. Top tier car dealership with great employees. Ask for Rich, he will take care of you.

Judy Weekley

Jul 11, 2016

Great Freiendly service writers, expereienced techs, & prompt service pertaining to routine checkups.

BamaBug

Jul 11, 2016

I had been looking for a used new Beetle convertible for a while. While searching Autotrader I found a 2009 with 53000 miles with everything I wanted. I visited the dealer and was show the car before it went to clean-up. Jody Chambers was my salesperson and told me he would call as soon as it had been checked out. Jody called two days later and the wife and I went to check it out and drive, everything was great. We did not trade that day due to what I thought was a very low trade estimate on my car. The following day with the help of Jody and the used car manager we were able to make a deal. Loving my Beetle so far and looking forward to many years of service.

David Poss

Jul 10, 2016

I have looked at VWs at Village in the past and yet never purchased - choosing to do so elsewhere. However, I appreciated the persistence of Villages staff when they found another Eos to show me. I also appreciated the straight up manner of Scott Hile, my sales rep on this purchase. I was not really trying to haggle with him, but he worked to get me to a payment I was comfortable with. Good job to everyone as there is always a first, even for me to buy a VW from Village!

Donna

Jul 9, 2016

Went in just to look at new Audi, but wound up leasing a beautiful A3. Jon was very helpful and not pushy at all. Thanks for showing me a new ride. Love it!

tnrambler

Jul 9, 2016

I have used the dealership to handle all of the service on my 2013 Passat which was purchased used from another source. The service department has always been professional. They were prepared for my appointment, costs were explained up-front, and there have been no surprises. Recommend them highly.

Brandy

Jul 8, 2016

Excellent experience and wonderful opportunity to drive off in a new VW.

Ronn

Jul 6, 2016

Village Volkswagen of Chattanooga hasn't let me down yet.

Charles

Jul 5, 2016

Merchandise was as described and no high pressure tactics. They were courteous, and tried to answer questions asked. When a deal was agreed to, They efficiently processed the transaction.

JohnJ

Jul 4, 2016

My 2012 Passat traded for a 2016. Can not say enough about the Passat, history with Village VW, and my sales person Lynn Wood. All three came together for Excellence in motion.

Pat330db

Jul 1, 2016

We have had a VW for many years--our first a 1961 bug which serviced us very well for many years. In 1989 we again had a VW--a passat but best of all are the Jetta wagons. Since I have to turn in my wagon,, I expect to get a golf wagon. Again going to Village VW. Their sales people and most of all Smitty and such good hones people. The service is outstanding!! Ben has been wonderful with advice and help. Thank you VW of Chattanooga.

frankc

Jun 27, 2016

This was our 2nd experience with Lynn Wood and believe it or not, it was the same or ever better! We have nothing but allocades for her. A true professional who knows every facet of car sales and express it in its entirety. Highly recommend!

tds

Jun 26, 2016

They gave me an up-date, and when it was clear the repair was going to take longer than expected, they immediately offered me a loaner car. I had it for two days. When I went to pick up my car, everything was great.

Lori

Jun 20, 2016

Randy kept me well informed on the status of my vehicle. He went above and beyond to make sure I was taken care of and safe.

Thaney1580

Jun 20, 2016

Fair price on new Passat. Rich took time to go over all the features and helped set up phone. Couldn't be happier with purchase

Dale Prince

Jun 16, 2016

I came in unexpectedly and I was taken and worked in, in a timely and professional manner by my service rep. There was no hassles or arrigance shown for showing up unappointed.

Sherman

Jun 16, 2016

My wife and I had an exceptional experience as we renewed a new vehicle lease with Audi of Chattanooga. We turned in the old vehicle and leased a new Q5. Jon Riley our Brand Specialist was very accommodating particularly as it was over a holiday weekend. He was very good showing us a number of vehicles and going over the available inventory and our options. He worked with us to find the best fit that exceeded our expectations. The closing process was rather easy and we were very pleased.

Gene

Jun 15, 2016

Had an appointment and was in and out in a timely manner!

John Martin

Jun 13, 2016

I took my 2014 VW Passat in for a checkup before leaving for a two week driving vacation. The dealership--Village Volkswagen--and they did an exceptional job including checking the air pressure in the tires, topping off all the fluids, checked the battery (which was strong) and reassuring me that everything was in good shape for our trip. When I asked for my invoice, I was told that there was no charge as Village VW treats its customers with great concern and caring.

Morgan Hall

Jun 13, 2016

I was looking for a vehicle than would accommodate me in comfort and ease of access since I am having hip surgery this summer. Not only did my Q-5 fit that need but the buying experience was very stream lined and my salesperson Lynn Wood was able to locate and provide what I wanted in style, color and options. I am very satisfied to work with her and have her experience work for me. I never felt pressured or pushed to make a decision. She assisted me in the set-up and technology curve of this new vehicle.

Larry Hall

Jun 8, 2016

Larry was Helpful and not pushy. overall a good buying experience. Would buy from this dealer again when i need another car. Got what i needed when i needed it.

verna's trip to chattanooga

Jun 5, 2016

It is seldom that you can feel comfortable to venture 200 miles to inquire about a particular vehicle you wish to purchase based upon one telephone. A second follow up call was even more convincing that the Village Volkswagen of Chattanooga was worth driving there to talk them about purchasing a vehicle. After a two week back and forth with a dealership in Knoxville, I was quite disappointed in their lack of professionalism and (take it or leave it) attitude. So, my expectations were not the best when I ventured to Chattanooga. To my disbelief, I could not have expected a more pleasant, generous atmosphere from the moment I drove onto their lot. It felt that is was apparent that someone (namely Jeff) had advised his sales associates to roll out the red carpet for me. It was not a dog and pony show, but a genuine attempt to work with me and provide all the information possible. Jody is to be commended for his patience and knowledge that made for a such a pleasant experience in purchasing my Passat. This was accomplished in less that two hours where I had spent two useless weeks with the dealership in Knoxville.

Buyer2016

Jun 1, 2016

Mr. Hile gave me excellent service and assistance to help me acquire my new Passat. He is courteous and very knowledgeable about VW cars and has an excellent demeanor with customers.

Dave

Jun 1, 2016

Our sales consultant, Larry Keown, did a great job helping us purchase a Honda Pilot today. Larry is knowledgeable, personable and patient which made our purchase today a rewarding experience. He walked us through all aspects of the purchasing process including financing options.I highly recommend Larry Keown.We also worked with Jonathan Logan in the Finance Department. Here again, we had another great experience. Jonathan explained everything about the financial paperwork as well as giving us some tips that help improve your credit score. He is very personable and made our buying experience a pleasant one.I highly recommend Jonathan Logan.

Stephen knowles

Jun 1, 2016

Very patient, very kind, very helpful! If you are in the market for a car Please see mr Thomas Smith (uncle smitty)! Wasn't pushy, let my wife and I talk amongst ourselves. Tried to find everyway possible to help us get into a new car without putting any stress on us! 10 stars across the board. Thank you I am so very happy with our choice of using village Volkswagen!!

Bethany Crabtree

May 30, 2016

I graduated from college two years ago and have been driving the same car since I was a junior in high school. I've been looking to buy my first car for a while now and decided to check out Village VW. Upon walking in the door, my family and I were introduced to Smitty. Everyone that we met that evening including Jeff Newell and Jonathan Logan were super nice and helpful. These men, including Smitty, helped make my first car buying experience go smoothly and stress-free. Smitty was a huge help along the way, even helping my sync my phone and all the other functions my car has I love River, my new Silk Blue 2016 Jetta and I don't think I've quit smiling yet! . I would definitely recommend Vilage VW to anyone looking for a car; The employees are friendly and knowledgeable, they help break down information so it doesn't become overwhelming, and they become like family!

Amy Curtis

May 29, 2016

I had previously owned a Passat and drove it for 15 years before finally deciding it was time to buy a newer car. I was looking at used cars but was shocked to see I could buy a new Passat for basically the same price. This was an easy choice! Smitty (Thomas Smith), our sales associate, was excellent in finding me the car I needed (even in my first choice of color). He asked a few questions about our life style, family needs, etc., to make sure what we wanted would truly line up with what we needed. He was always friendly, knowledgeable, and courteous. Even after we signed the papers, he was there to help me sync my phone to the blue tooth system and go over some other features of the car to make sure I was comfortable. Defiantly a happy costumer here!

Stacy Peery

May 24, 2016

I took my 81 year old mother to shop for a new car. Larry Keown helped us. He was so nice to my mom and helped us find a car for her. No pressure!

Miss Nancy

May 21, 2016

I wasn't sure which car I w anted but my salesman Larry Keown was extremely helpful and patient I test drove the car and it was just what I wanted! Thanks Larry!

ola

May 21, 2016

I purchased a vehicle for my sister who lives in a different state, Jody Chambers and Jonathan Logan assisted me through the purchase process and I really appreciate the patience and the guidance that I received. Thank you, Jody, you had a very positive attitude and great customer service. Thank you.

jfpnlanta

May 18, 2016

Brought my mother-in-law in for a new car. She was not sure what she wanted going in and has a very constrained budget. Larry was very patient and found her something she was comfortable with and recommended strategies on how to work it within her budget. Thanks

Jina

Apr 29, 2016

I had a wonderful experience. The dealer was very knowledgable about the car i purchased.

jburks4

Apr 29, 2016

The dealer was very honest and helpful regarding my situation. He was very friendly and very knowledgable about the car. I did not feel like i was being forced to make decisions regarding my car purchase.

Cindy

Apr 28, 2016

Just bought second VW convertible Beetle. Love this dealership and love my cute little car. We returned to this dealership because of the excellent customer service from our salesman, Thomas Smith. If there's a third VW in our future we'd go back to him again.

Cindy

Apr 28, 2016

I just purchased my second VW Convertible Beetle from Thomas Smith "Smitty" at Village Volkswgen of Chatanooga. He gives excellent customer service and truly cares for his clients. If there's a third VW in our future we will purchase from Smitty again. We live in Austin, Texas and have a home in Ga and NC so we could have bought anywhere but we choose this dealership because of Smitty and the quality and care of the dealership.

J&B-Campbell

Apr 28, 2016

We love our new Tiguan! I called VVW Jeff Newell to test drive a Tiguan and they had it ready for me when I got there! James Sherlin was our salesman. James took his time with me & went over every detail of the car. James is very informative. We bought the car for our daughter so when we went to pick it up - the Tiguan had been detailed & fueled. He set all the electronics for us. When he met our daughter - he went over everything with her about the car and answered all of our questions. He told her to keep a pen and paper with her to write down any questions she may have later on & feel free to call him. James has already called and checked on us! We had a great experience at VVW and wont hesitate to go back there! Also, if we have any questions in the future we will contact James! We feel confident that he is sincere and wants to help!

bdavis

Apr 22, 2016

I found the vehicle that I wanted on the web at Village Volkswagen Of Chattanooga. I chatted with Jessica on their website about the SUV that I wanted. She made sure it was still available and asked if I wanted to come test drive it. I came up the same day and met my salesman Scott. He took good care of me and was a no-nonsense kind of guy (I like that). I made the decision to buy it and met Jonathan who handled the financing and he got me a nice rate and did so in a quick manner. All the folks I dealt with were nice and knew their craft. It was a pleasant experience.

Aubrey Clark

Apr 18, 2016

We drove up to Village Volkswagen from Ellijay, GA after reading their positive reviews, and we were impressed! Larry Keown assisted our son in buying his first new car, making it possible for him to find the right one within his budget. We hadn't planned on buying a car for ourselves, but we found a 2015 Jeep Grand Cherokee in great condition that we couldn't pass up. Village Volswagen gave us a good deal on our trade in and we couldn't resist the offer. We are incredibly happy with our purchases and give Larry Keown and the team at Village Volkswagen an A+ for customer service and value!

Aubrey Clark

Apr 17, 2016

Larry Keown was fantastic- he was very knowledgeable and helped us find the best car for us! He worked within our budget and patiently answered all of our questions. We highly recommend Larry and Village Volkswagen.

Robert Young

Apr 14, 2016

Thanks to Consultant Larry Keown of Village VW for making this a phenomenal experience, the best I've had in over 40 years!! Robert Young

Pamela Winder

Apr 13, 2016

If anyone has ever been to Village Volkswagen they know why I gave it 5 star rating. James Sherlin along with all the other salesmen could not have been nicer or more helpful. The environment was one of a family get together. I drove over an hour one way and was so glad I did, because it was well worth the drive. The finance manager Jonathon Logan was up front and respectful to keeping the payments were I wanted them going above and beyond. However the best part of the whole car buying experience that I had dreaded with the games and gimmicks that Salesman are known for. James Sherlin our Salesman was Super. His quick wit and truthful answers put me right at ease. I felt like I have known him my whole life and he took care of us, me and my sister, as if we were his family members. If you are going to buy a car new or used please do yourself a favor and check out Village Volkswagen in Chattanooga first and ask for James Sherlin, it is worth the drive and you really will not regret it.

Kimberly and Brian

Apr 11, 2016

We had the greatest experience with these guys. Jack and James were so polite and completely honest and helpful. We drove 4 hours to buy my vehicle with them because of how they handled themselves on the phone and email. I would totally recommend them to anyone !

jdonovan

Apr 8, 2016

I bought a 16' VW Golf, and this salesman made the whole purchase smooth as butter. Would highly recommend to others looking for a new vehicle

Valerie's New Car!!!!

Apr 5, 2016

Fantastic Sales Person Scott!!!!!!!!!!! Ask for Scott and you will extremely satisfied.

tonyv6kids

Apr 5, 2016

Scott is an exceptional sales professional!! He made this needed experience much easier to encounter. The service that was provided by the support staff also assisted in the purchase. Be sure to call ahead and ask for Scott before you arrive.let him know Tony sent ya.!!!!!!!!!!!!! :-}

Ratrod dude

Mar 31, 2016

We were searching for a specific car, We saw one advertised on their website. We went to test drive and Andrew Clark helped us. He was very helpful and did not pressure us. They were also having customer appreciation day where they were grilling burgers and hotdogs. We left with a "new" used car and free lunch!!

Fader Tweten

Mar 30, 2016

Scott Hile and the sales manager were fabulous. I was looking at a VW Golf when the sales manager (forgive me not remembering his name) remembered that we had spoken on the phone and that I was looking for an all-wheel drive vehicle. They did not a golf equipped with all wheel drive but directed me to a Tiguan which did. The entire staff supportive, informative and obviously vested in making sure I had a good customer experience. I would recommend Village Volkswagen to anyone looking to purchase a vehicle. The facilities are immaculate, user friendly and the staff can't be beat.

Fader Tweet

Mar 30, 2016

I had called from Murphy before driving to Chattanooga to look for a VW. When I arrived I was met by Scott Hile who was friendly and welcoming. I found a Golf that I liked but, the general manager, remembered that when we had spoken previously I was looking for an all wheel drive vehicle. They directed me to a Tiguan and the vehicle was just what I was looking for. I was and am deeply impressed that remembered such details and stepped in to make sure I was purchasing the vehicle I was looking for. The facilities are gorgeous. Scott couldn't be nicer or more informative. He respected that I knew what I was looking for and applied no pressure in any way and as an older female purchaser, this was greatly appreciated. I apologize for not being able to remember the manager's name.

zakariyahasage

Mar 30, 2016

I HAD A MONTH LONG OF SEARCHING FOR THE VEHICLE I WANTED IN THE PRICE RANGE I NEEDED. COURTEOUS, PROFESSIONAL, POLITE, PROMPT, AND THE BEST PRICE AROUND. TRUST ME, I SEARCHED. I GOT A WONDERFUL DEAL, AND CAN YOU IMAGINE THEY BROUGHT THE CAR TO ME! 3 AND A HALF HOURS AWAY! THIS WAS THE BEST CAR BUYING ORDEAL I HAVE EVER EXPERIENCED OR EVEN IMAGINED. KAYLA CONVINGTON, JEFF NEWELL, AND ROBERT THE FINANCE MANAGER ARE A STELLAR TEAM!

MicnEd

Mar 27, 2016

We had a great experience at Village VW. Every staff member was extremely helpful, they went above and beyond to make sure we were taken care of. When it came time to make an offer, the process was quick, painless and easy. Highly recommend Village VW

Paul1986

Mar 22, 2016

Itraded my Toyota Tacoma for a Chevy 4x4 they had on the lot. Salesman was courteous and did not pressure me at all the fellow who appraisedmy truck was very honest and gave me everything that I asked for my old truck also they allowed me to put the truck I was buying on a car lift and look at all over before I purchased it I was very impressed with village Volkswagen of Chattanooga Tennessee

rhonda22

Mar 20, 2016

I contacted the dealership about getting my tire checked for noise and they were booked up for the next 6 days, so I made an appointment, 6 days out . I called back, in two days, as the noise was getting louder, and they said I could leave my car and they would try to fit it in, but no promises. They called in a few hours , had found the problem, washed my car and didn't charge me. I drove away and the car still made the noise. I returned, they instantly got the supervisor that took the time to fix the car, he did a road test with me , we heard the noise and he cheerfully , said he would take the tire apart again and clean it out better, as he must of not cleaned it out good enough the first time. I offer a home care, health service to the public and some homes, are in remote areas, that are challenging in maneuvering my car. While I was waiting they provided me with, pop corn and a coke. I felt pampered! The staff was friendly, I didn't feel rushed and they showed they genuinely cared about my problem. Jody and his manager, and the service supervisor in the garage, were most helpful! Thanks!!!!

Gift ard

Mar 16, 2016

Everyone was very helpful. The salesman was very helpful explaining all the features of the new car. I am pleased with all the services at the dealership.

Gra1Hen2Har3

Mar 13, 2016

I HATE for salespersons to walk up to me. I've wanted a Passat for several years, always liked the way they looked and drove, and made right here in Chatt-town now. After a divorce, I'd decided I was going to buy a new car - color, make, model and options of MY own choosing! I went on line with Village Volkswagen of Chattanooga's site after doing my research, I found a black TDI SEL with the Cornsilk Beige interior (they had actually more than one...) and it was loaded out with the options I wanted. I wrote down the VIN # and met my son at the dealership. He was there already, he and Smitty were talking and they had a car there, waiting for me to look at and test drive - it was about $5,000.00 cheaper than what I had looked at, but did not have all the options I wanted, so Smitty trekked back out to the lot immediately and came back with my car. I got in, sat down and immediately knew it was what I was looking for - when I got out, I looked at the VIN # (I know Smitty probably thought I'd lost it) and it was the one I'd found on line! Smitty made the whole process so easy, he explained everything so well without treating me like a woman who didn't know anything, lol!! He has answered every call for me when I've had questions, even down to giving me the Roadside Assistance # about a month ago, when I was in Florida and locked the keys in it (not supposed to be able to happen, but did...) He has come and picked it up when I haven't been able to take it in for service - he totally has a return customer in me!!

JasOdom

Mar 12, 2016

I came in knowing what car I wanted and the whole staff made the process easy and painless. Great experience from the website to signing on the dotted line! Will definitely recommend. Thanks for everything guys!

Nicoleleeannf

Mar 10, 2016

Larry Keown at Village Volkswagen of Chattanooga was so helpful in getting us a great deal on a used Toyota RAV4! Would definitely recommend for all your new and used car needs!

William Gammon

Mar 8, 2016

I took my 2010 Beetle in for its annual service. Scott Hile was already there at 7:45 in the morning. I brought my check book in case I saw a new beetle that struck my fancy but I didn't really need to trade my old one in. I asked him to show me what he had currently in inventory. He showed me a new beetle that struck my fancy and while my old beetle was being serviced, I bought a new one. Talk about efficient and customer-oriented interaction and Village Volkswagen is up there with the best of the best. Knowledgeable, service oriented, and efficient. I can't say enough good about Village Volkswagen.

brittmathis

Mar 6, 2016

Scott presented the specifics on a used vehicle in an informative, professional manner. He acted more as a consultant for our needs, rather than a typical pushy car salesman. Even though we told him we were not looking to buy that day, we test drove the truck while he answered all of our questions. Scott was incredibly helpful and respected our price point. We very much appreciate his patience and honesty and would recommend this dealership to friends and family in the future. Thanks Scott!

WHGuthman

Mar 6, 2016

I will continue to purchase from Village VW as long as buying a VW. They are great!!!!!!!!!!Larry & Jeremy made sure everything worked in our favor, including finding the Passat at another dealership.

Brianmink

Mar 5, 2016

Scott was super helpful and made our experience easy and timely. Would recommend VW and Scott to anyone interested in a new or used car.

avessels

Mar 3, 2016

My wife and I scanned on-line to identify cars in our market that met our needs.When we arrived at Village to check out an SUV in which we were interested, we were courteously met by Scott Hile. He found the auto we were seeking, offered a more lengthy test drive than needed, and was positive througout the buying experience. The car was fairly priced. Village listed both high book and market. They were right on target with the trade-in value on my car. I had a price in mind after trade-in, and Scott worked to get me the deal I wanted. It was the most hassle-free experience in my fifty years of buying cars, and a fair deal. I would highly recommend Scott Hile and Village Volkeswagen.

LMVW

Mar 1, 2016

I have purchased three cars from Village Volkswagen. Lynn wood has always been there to provide first class service. Lynn is always willing to go the extra mile to ensure you get what you want in your car and service. Lynn is one of few people that you automatically trust and has never wavered from that position. Lynn is the person that knows you even when you bring your car in for maintenance. Lynn goes above and beyond expectations as a sales representative, by treating you first as friend and not just a sale.

jodi

Feb 28, 2016

I visited village vw to purchase my very first brand new car, I was treated with more respect and courtesy than i could have imagined!

jodi

Feb 27, 2016

I visited village vw of Chattanooga to test drive, and was greeted at the door by Chad who answered any questions I had and made the experience as enjoyable as possible. The next day i returned to the dealership to purchase the vehicle. Chad was not in, but i was helped by Thomas "Smitty" who treated me with the same amount of respect and courtesy. I am more than pleased with my new car and experience in general. i would recommend them to anyone in the market for a new or used vehicle.

Jphackett

Feb 26, 2016

Larry was wonderful to work with! We were anxious about purchasing our first vehicle, but Larry helped make this a smooth process. I would highly recommend him!

Terry1965

Feb 26, 2016

When I visited Village Volkswagen, I expected the typical car buying experience, but I was greeted by a smiling salesperson,who was patience with me and helped me find the right car. I left with the perfect car that I could afford. I will be recommend Larry Keown to anyone I know is looking for a car. Great experience, Thank You Larry!!!

GIJillKlee

Feb 24, 2016

I was inquiring about a Beetle through their online sales rep, Gabby. I was truly impressed by her helpfulness, knowledge, and customer service. Although I chose to delay my purchase another year, I would not hesitate to go back to Gabby for help in getting a car next year. She is top-notch and a real gem amongst car salespersons!!!!

Quita2213

Feb 24, 2016

This place is Excellent! I had the please of dealing with Scott Hile who was by far the most excellent person ever! Go See Scott!

farmer1

Feb 23, 2016

My wife and I came in to look for a car for my son, Larry found the car and after a test drive we were ready to purchase. Larry took care of the rest, financing was smooth and easy and we were really pleased with the entire experience.

cev

Feb 23, 2016

Our sales rep was very informative and helpful, as well as patient. Will more thank likely recommend and come back in the future. Thanks to everyone that helped out.

HappyGal

Feb 23, 2016

If you are looking for a new or used VW, Smitty is your man! I have bought two Certified used vehicles from Smitty and he has my complete trust. He goes beyond what is required of a sales associate to help meet your needs. I highly recommend asking for "Smitty" if you are looking for a car at Village VW.

lucky1

Feb 23, 2016

Although VW doesn't leave a lot of room for negotiation on pricing, our sales person Larry was great to work with- friendly, personable, & straightforward. Finance manager was also friendly,low pressure & easy to deal with. Love our Tiguan!

Holly2016

Feb 22, 2016

This was the best car buying experience I've ever had. Smitty was awesome and answered any questions I had and wasn't pushy at all. Also the process was quick and didn't take forever. I definitely recommend anyone who is looking for a vehicle to go and ask for Smitty. I couldn't be more pleased with the price either. I know I will definitely be back for any vehicles in the future I purchase.

haku

Feb 21, 2016

We've bought a few cars from Village VW. This time an encounter with a deer in our Audi Allroad in the morning led us to our visit Audi Chattanooga from whom we have also dealt with. We looked at a Q7 and then wandered over to the VW showroom to look at a Touareg. As always, we were greeted by the pleasant down to earth atmosphere that exists in the showroom. Tom "Smitty" Smith, has been our go to person for everything at the dealership and this time was no different. We hadn't made an appointment and yet were accommodated and dealt with promptly by Dale and Smitty. A new Touareg was brought out and the keys handed to us and we took it for a short drive. We took another Touareg for a spin, had lunch, came back and closed the deal. All painless, all unplanned, all facilitated by Smitty and Dale in a professional, non pushy, and trustworthy manner. I have no issue stating that they are both the primary reason for us purchasing vehicles from Village VW! Btw, the Touareg Executive we bought is fabulous!

Nando

Feb 20, 2016

In my 65 years of buying cars I have met many sales people. Scott was a pleasant surprise. I first met him when I went with my daughter looking for a new car. He was so easy to work with and took his time with us. So I decided when I thought about a car for myself that I wouldn't find anyone better than Scott. He worked with me and found what I wanted. Great work Scott we'll be back to see you when we need another car. Randall Lovell

whitney22

Feb 20, 2016

Scott Hile provided a great experience today while I was searching for a used vehicle. He was patient and understanding and demonstrated true professionalism. I would recommend him to others.

no one

Feb 19, 2016

Scott Hile made my "buying a car experience" a rather pleasant experience. It was fairly quick (though not rushed) and painless. Negotiations were simple and reasonable. Scott was professional and friendly (as was everyone), but I really appreciated his way of being in sales without being a salesperson. I never felt pressured or felt like I was being swindled, all seemed genuine and honest. Overall, I am very pleased with Village Volkswagen and especially Scott Hile and especially the new car!

forgy515

Feb 19, 2016

Scott helped us register for the TDI goodwill package. Jonathon helped explain how the dealership part of the program works. Both of these employees are patient and friendly.

no one

Feb 19, 2016

Let's face it, no one really likes dealing with sales persons. I personally have walked out of businesses many times because I'm not one to play games and feeling like "fresh meat" as soon as you enter an establishment is just not my thing. Having said all that, I had mentally prepared myself for such an event as I entered Village Volkswagen. However, It was not necessary. I had found the vehicle I wanted online, contacted Village Volkswagen and the rest was a piece of cake. The staff was friendly and helpful. Scott Hile was great. Really. He was available for any questions I might have had, but he gave me space, which is important to me. I am not one to be pushed or pressured, and there was none of that with Scott. Negotiations were simple and easy. At the end of the day, I drove away in a great car with a great price and felt great about it.

jeeplimited2015

Feb 18, 2016

Village Volkswagen delivered the car that I was interested in at a competitive price. Rich Rosenberger/Sales asked specific questions on what I was looking for and didn't try to hard sell a vehicle that was currently in inventory. Rich and the Village team located the vehicle that we wanted with exactly the trim package and color that we asked for in a very short period of time. Rich drove the vehicle to my office for inspection and a test drive and I was sold. Excellent customer service!

Cbenn123

Feb 17, 2016

Volkswagen was very helpful finding us the type of vehicle we needed in our desired price range. All questions were answered from a variety of crew from the sales person to maintenance to financing. Very happy with our experience.

Lmoore321

Feb 15, 2016

All the sales people and managers here are the best! It's the only car dealership that doesn't make you dread walking on the lot to look. They are extremely friendly and not too overbearing! They follow up with you after your purchase and want to see if you have any questions or need any help with your new purchase. It's what a dealer does AFTER your purchase that matters the most and this is where they Really make the difference!

carbuyer211

Feb 13, 2016

Our experience at Village Volkswagen and with Scott Hile and the management team was excellent. They were friendly and put us at our ease. Scott is a low-pressure salesperson who wants to help you into the best situation for you. I met Dale, spoke with Jeremy on the phone, spoke with Jeff on site, and worked with Jonathan to close the financials. Overall, a solid car-buying experience.

JDGore

Feb 12, 2016

I thoroughly enjoyed the car buying experience. The salesman was extremely helpful, and I would recommend this dealership to anyone in the market for a new or used car.

jon107912

Feb 12, 2016

I thoroughly enjoyed buying a new car from this dealership and will be coming back should the time arise to hunt for another vehicle. The salesman was extremely helpful, and answered all my questions. I could not ask for better service.

CaseyB

Feb 11, 2016

Larry met me at the door and we were on a test drive within minutes. Every part of the transaction with Larry was hassle free. I highly recommend him!

Normand & Cheryl Griffin

Feb 10, 2016

We purchased a 2016 Jetta in December 2015. Larry made the process painless! We were very impressed. He went out of his way to make the process quick and easy to accommodate our unusually busy work schedule that week. We were very impressed!

222gandc

Feb 10, 2016

We purchased a new VW Jetta from Village VW. Larry was able to find us financing that worked for us. He found us a new VW that met financing criteria and our personal needs. I had a very busy work week and had very little time to do paper work. Larry arranged for the paper work to be done very quickly. Also, this dealer gave us a much better trade in value for our old car (also a Jetta) than the other dealer we had been talking with (not a VW dealer). This was one of the best car buying experiences we have had. We were very pleased.

Jason

Feb 10, 2016

Was a pleasure to do business with Larry and the team at vw of Chattanooga. I got a great deal. Thanks Larry for a great experience.

wild1

Feb 10, 2016

Was looking for a new car and cars.com sent me to Village Volkswagen. At first I didn't think they had the one I wanted. So we test drove a different model. Larry asked us if there was another car we were interested in, I told him yes, but it was gone according to the phone call I had gotten the day before. He informed me the deal fell through. I was one happy girl. He was very kind and patient. If you want a non pushy dealership this is the one to go to. We didn't finance, but did purchase an extended warranty, that is the only reason I added the Jonathan to this review.

Chris

Feb 9, 2016

Larry Keown and all of the staff at Village Volkswagen went above and beyond to make my dream become a reality. HIGHLY RECOMMENDED!

Happy Guy

Feb 9, 2016

Salesman, Roger, was friendly, helpful, knowledge, and not pushy. Same for the finance department and the other staff members I met. Got an excellent deal on the Jetta.

emannf

Feb 9, 2016

My salesman, Andrew, was very helpful. He answered all of my questions above and beyond and was very understanding and helpful as to what I wanted. I told him some of my ideas, and he helped me narrow down my search tremendously...making my car buying experience as easy as possible. Once I chose my car, Jeff and Jonathan did a great job getting me through the process of paper work and giving me advice. All three gentlemen were very kind and polite. They didn't care about anything but getting me out of there happy as can be! I highly recommend going to check Village Volkswagen. I gave the service the maximum '5 star,' but I definitely would give Andrew, and all three of them for that matter, a 10! I'm very pleased with my experience here at Village Volkswagen.

Happy Guy

Feb 9, 2016

Staff is friendly. Facility is clean. Salesman, Roger, was not pushy and was helpful and knowledgeable about the vehicle I wanted. Got an excellent, fair deal!

Austin Willard

Feb 8, 2016

I purchased my used Mitsubishi Eclipse from Volkswagen of Chattanooga. Larry Keown helped me through the whole process and made it very quick and easy!

Chris

Feb 8, 2016

Larry Keown and all the staff at Village VW of Chattanooga went above and beyond to make my dream become a reality! Visit them if you're in the market for a new vehicle!

Michael88

Feb 7, 2016

I am pleased with my new car and Scott worked with me on getting the job done. I am excited to be driving my new Passat, and look forward to having it for many years.

Michael88

Feb 7, 2016

My salesman Scott was very helpful and we cut to the chase. He did a great job working with me through the process of buying my new car.

DukeFan3

Feb 6, 2016

I really enjoyed the professionalism displayed at this dealership and the set up was very inviting and comfortable inside. Chad and Jonathan did an awesome job taking care of the deal from start to finish , I highly recommend this place !!

ibraim

Feb 6, 2016

The staff was very understandable and patient. You will really have a great experience going there to buy a new or used car. I didn't have to wait a long time either.

Doc

Feb 3, 2016

I bought a used 2008 Dodge 1500. It was easy but the dealer fee was high and they add a fee for tracking the vehicle if stolen.

Amanda

Feb 1, 2016

I would highly recommend. Great service and friendly people.

SherryG

Feb 1, 2016

From researching the inventory online, to showing up at the dealership and test driving a car, the entire team at Village VW were friendly, laid back and not pushy. They were very understanding and helped me find the car I was looking for without showing me cars that were out of my price range.

anist1

Feb 1, 2016

The dealership and sales consultant were helpful and not pushy at all. The purchase was quick and painless! Would definitely recommend to anyone looking for a new or used vehicle.

Lancelotbot

Jan 31, 2016

Very helpful and friendly sales and finance team. They were able to get me the car I wanted at the price I needed. An overall great experience. I definitely recommend this dealership to anyone interested in buying a VW.

GAGrl111583

Jan 31, 2016

From researching cars online to showing up at the dealership & test driving cars the entire team were helpful, not pushy and very friendly and understanding.

lancelotbot

Jan 30, 2016

The sales and financial teams were very helpful and friendly. Great experience overall. I will definitely be recommending Village Volkswagen of Chattanooga to my friends and family.

Satisfied Customer

Jan 25, 2016

My first purchase of a brand new car and was the best experience ever! Purchased 2016 Beetle & do not regret it for a second! Customer Service was 100% and Scott was beyond helpful with any questions and went above and beyond to make sure we were well taken care of!! Thanks to everyone at Volkswagen of Chattanooga for making our visit so pleasant!! 5 stars!!

hfd23

Jan 25, 2016

My first purchase of a brand new car and was the best experience ever! Purchased 2016 Beetle & do not regret it for a second! Customer Service was 100% and Scott was beyond helpful with any questions and went above and beyond to make sure we were well taken care of!! Thanks to everyone at Volkswagen of Chattanooga for making our visit so pleasant!! 5 stars!!

hmcarreview123

Jan 14, 2016

The dealership was clean and the people were friendly. Price was reasonable and the process was smooth. Salesmen was not pushy and was in no rush to sell the car. Made sure I knew everything I wanted to know.

Ruth Koch

Jan 13, 2016

This dealership is worth coming into. YOU will not be disappointed. The sales people are not pushy and really want to make the transaction as easy as they can . Scott Hile and Andrew went above and beyond what they needed to do on Saturday 1/9/16. Scott was teaching Andrew the ropes and made sure every T was crossed and I dotted. Andrew made us feel at ease and made sure that I got the color i wanted even though they did not have it on the lot. The dealership even had a big red bow when I went to pick it up on Monday. I RECOMMEND THIS dealership to anyone

Ruth K

Jan 13, 2016

I loved this car buying process. From walking into the door to delivery of the car, THESE people went above the normal experience and made my car purchase easy and fun. NEVER before have I left a dealership without being frustrated and tired over the whole ordeal. My car was not on their lot so they made sure to call around and get it delivered to their lot and detailed by the end of the next business day. THey even made sure to make that delivery special by pulling it into the showroom, putting a big red bow on it and take pictures of me , my family and the new sales man that sold me this car. ANDREW (who is new and this was his first sale) made it cool because he did the happy dance for me. The other sales team members followed up and went over his sale to make sure we understood all paperwork and that he knew what was to follow next. It great to see good teamwork instead of people trying to steal customers away. I would recommend this dealership over and over again.

pam

Jan 4, 2016

I was brought to see the Volkswagen dealership by my husband since I needed a new car. I was not in the mood to buy a car. But a very low key salesman greeted us, and before you know it I was in a new Jetta. I'd recommend him to anyone. Larry Keown. Love the car!

Eddie Pearson

Dec 31, 2015

Scott Hile met me at the door and from that point on it was one of my best car buying experiences. I told him what I was looking for and what my $ range was and within hours I was good to go. Not pushy, but very effective!!

colemanb

Dec 31, 2015

Today I purchased my 3rd VW from Village Volkswagen. Scott Hile quickly found what I was looking for and had it delivered within 24 hours. Everyone at VW works to ensure your experience is positive and you get exactly what you want.

Eddie

Dec 31, 2015

Scott Hile met me at the front door, I told him what I was looking for & what my $ range was and the rest was simple. From finding a vehicle to trading to the finance. If you are looking for a new car, I definitely would check with Scott first. I leased a 2016 Passat.

C&S Morrison

Dec 21, 2015

I would recommend this dealer to anyone looking for a new or used car. The salesman went to great lengths to get me the cars my wife and I wanted and not what they wanted to sale me. I would recommend Thomas (smitty) smith to anyone.

Ed Hudgins

Dec 20, 2015

The buying experience was hassle free and Scott Hile answered all my questions and ensured I was completely satisfied with every step of the purchase process.

jehudgi1

Dec 20, 2015

Purchase of a new beetle at Village Volkswagen was hassle free. Scott Hile ensured I was completely satisfied with every step of purchase process. I would recommend this dealer to everyone.

Rebecca & Peter

Dec 14, 2015

We enjoyed our car buying experience with Scott at Volkswagen on Black Friday! He was knowledgeable, professional, and patient with us through the process. We ended up purchasing two cars a 2016 Passat and a 2012 Touareg. He answered all our questions and took care of scheduling appointments for both cars. I would recommend him to friends & family; Furthermore, I hope to purchase my next vehicle in the future with him.

PollyT

Dec 10, 2015

I have received excellent service at this dealership for 3 years. They always go beyond what I expect at each scheduled visit. All the employees are courteous and helpful.

Taylorcansler

Dec 9, 2015

They went above and beyond to make our sale happen. Very satisfied. We drove 4.5 hours to the dealership and we would do it again.

Kirsten

Dec 7, 2015

Scott Hile was such a big help while searching for the perfect car. I was not pressured into buying anything, and the experience was actually fun! Will definitely be going back the next time I am looking for a car. I love my Jetta!

Kelaine

Dec 6, 2015

Scott Hile was an awesome person to work with. The experience was not stressful, and I was not pressured into buying anything. I will definitely be going back the next time I am looking for a car. I love my Jetta!

Ken Kitchen

Dec 5, 2015

My initial contacts were over the web with Gabby and Kayla who were both friendly and responsive. Scott handled the sale and he was great... efficient, personable, and knowledgeable. This was the most comfortable I've ever felt in an auto dealership. I would (and will!) recommend them without reservation.

KenKitchen

Dec 5, 2015

My initial contacts were over the web were Gabby and Kayla were both friendly and responsive. Scott handled the sale and he was great... efficient, personable, and knowledgeable. This was the most comfortable I've ever felt in an auto dealership. I would (and will!) recommend them without reservation.

Casey B.

Dec 3, 2015

Once I inquired online Gabby was quick to get back to me and fortunately a week later when I was able to make it to the dealership she had an appointment set and I met with Larry Keown. Larry was great and very enthusiastic. His true great personality mixes perfectly with his profession. I am happy with my purchase and should I make another in the future I will contact Larry at Village VW!

Pryor

Nov 30, 2015

I had a great experience dealing with Scott Hile of Village Volkswagen of Chattanooga. He found the car i wanted at another dealer, we struck a deal and a week later we drove away with a new Passat. I couldn't be happier.

Pryor

Nov 30, 2015

I had a great time with Scott Hile of Village Volkswagen of Chattanooga last week. I was looking for a specific color combo and they did not have it, but Scott found what I was looking for and a week later i was driving off in my new Passat.

CassW

Nov 20, 2015

My first buying experience with Village VW and Smitty was great! Everyone I worked with was friendly and professional. They worked with me to get a great deal for a 2013 low milage Kia Rio EX. I went to them first and when I'm ready for my next car they will be my first stop again!

vw user

Nov 18, 2015

I brought four cars in the last five years and working with Village was the very easy. No high pressure or sales nonsense questions. In addition they were polite and answered all my questions.

LT

Nov 8, 2015

We rarely trade vehicles. The one we traded in we had 12 years. Seems like every time we trade a vehicle it was very stressful and when we were finished we had a sick feeling in our stomach. This experience was very different. We parked in the back lot and looked at a few vehicles and Salesman Larry Keown came us and asked if we had any questions. He set the tone for the rest of the evening. We were treated more like family than a customer. All of our questions were answered, we took a test drive. Discussed price, rebates, tradein etc. Then Robert took us to take care of the financial /paper work part. He to was very laid back, made us feel at home as well. This was the first time we had ever set foot in this dealership, but we will be back! Thanks!

K.Brittney

Nov 8, 2015

I was in a very stressful state when I walked into this dealership after being treated poorly at another Volkswagen dealership. Working with Smitty was a huge relief for he goes above and beyond for his customers. He is very personable and genuinely believes in his product. The entire process was extremely transparent and I did not feel taken advantage of once. This level of service is rare within the auto industry and I know I will be returning in the future.

Isaac Holbert

Nov 7, 2015

Overall a good experience. I had corresponded via email with a Sales rep, however there did seem to be a little lack in communication because once I had arrived to pick the vehicle up for test drive there was a little confusion. However, Scott Hile was great about quickly getting everything resolved.

eagleswings369

Nov 7, 2015

Scott was more than willing to drop what was going on to assist in what I needed. He did a great job assisting me with setting me up for an overnight test drive with the vehicle.

TennisFan

Nov 1, 2015

I had a Jetta TDI diesel and was very concerned about this car considering the current situation with the VW diesels. I went in and spoke with the sales manager and salesperson and voiced my concerns. They understood the situation and said they would help me anyway they could. I ended up buying a new Passat 1.8T 2015. They were more than fair on the Jetta trade-in paying off my loan and giving us additional discount off the car that we bought. My wife and I felt very satisfied with how truthful they were with us from the sales manager to the credit manager and the salesperson working with us. VW has proven to us that they are willing to make things right. Was a great experience. Would highly recommend these folks if you are ready for a new or good used auto.

Kyle E. Purdy

Oct 31, 2015

Excellent experience with this dealer. Very good service. I had a Jetta TDI diesel and traded it in on a Passat 1.8T. Very happy with this car. Would recommend them to anyone looking for a new or good used car.

Dusty J.

Oct 29, 2015

Found the truck I wanted online. The purchase was very easy and smooth.

daviddr49

Oct 29, 2015

I had a great online chat with Gabby Schicker at Village Volkswagen. She was very helpful in finding out answers to my questions and in setting up a MVP test drive for me. She was very friendly about letting me know what to expect from the dealership when my wife and I come down from Michigan.

Matthew E.

Oct 28, 2015

Lynn Wood was professional & friendly at all times, she made our 1st. experience with Village VW in Chattanooga, very enjoyable. We previously purchased from Reeves VW in Tampa and I would say that to this point we have been treated just as well here as we were in Tampa. The Service Department will be the true test, they have some very high standards to live up to from Reeves! I would Highly Recommend Lynn and Village VW to friends and family!

Satisfied VW Customer SL

Oct 28, 2015

I have bought several cars and SUVs from Village VW over the past 10 years including two at one time this past May. Thomas Smith (Smitty) is the best car salesperson in Chattanooga. I have never experienced a salesperson that goes more out of his way to satisfy a customer. There are a lot of other cars I like on the market but Smitty is the main reason I go back to Village VW. Also, it is hard to beat the excellent service from the service department. I usually see Max Cockrell when I take my cars in for maintenance or repairs. The service dept is top notch! They take care of their customers.

CustomerSL

Oct 28, 2015

I have bought several cars and SUVs from Village VW over the past 10 years including two at one time this past May. Thomas Smith (Smitty) is the best car salesperson in Chattanooga. I have never experienced a salesperson that goes more out of his way to satisfy a customer. There are a lot of other cars I like on the market but Smitty is the main reason I go back to Village VW. Also, it is hard to beat the excellent service from the service department. I usually see Max Cockrell when I take my cars in for maintenance or repairs. The service dept is top notch! They take care of their customers.

Hixon

Oct 26, 2015

We love our experience at Village Volkswagen of Chattanooga! We have bought two cars in the past few months with them. Larry Keown is our salesperson and completed both transactions with patience and understanding. What a pleasant laid back car buying experience. Thank you so much!

Golf Sportwagon owner

Oct 21, 2015

I recently bought a new VW Golf Sportwagon at Village VW Chattanooga. i just cannot say enough good things about our sales guy, Scott Hile, and the whole experience with Village VW. Scott Hile was nothing at all like the pushy car salesman that everyone dreads meeting. He was friendly and helpful, and he went out of his way to make us feel comfortable. Everyone we met at the dealership was likeable. If you're looking for a VW, Village is the place to go...and ask for Scott Hile when you arrive.

New Golf owner

Oct 21, 2015

I was initially nervous about shopping for a new car, but we had a great experience at Village Volkswagen. Our salesperson was Scott Hile. Scott was super helpful, very friendly, and we never felt any of that uncomfortable pressure that car shoppers dread. I highly recommend Village VW. When you arrive, ask for Scott Hile. We love our VW Golf Sportwagon.

savyg

Oct 19, 2015

I got a 2007 VW Eos today and was fortunate enough to have Scott Hile help me pick the perfect car. He promptly answered all of my questions and took care of all of my concerns. This was the first time I have even been car shopping. I hope every car shopping experience is as wonderful as this one. Thanks again for helping me and my parents!!

candieg1

Oct 17, 2015

We were greeted immediately by our salesman, Scott Hile, as soon as we drove up. He was so friendly without being pushy, and extremely helpful. We went in looking for a specific car for my daughter that we has seen online, a 2007 VW EOS, and I have to say it exceeded all expectations - which is extremely difficult to do with this picky bunch! The pictures online did not do it justice.Scott Hile turned a less than ideal shopping situation into the easiest, most pleasant vehicle purchase I've ever made. We will be in the market for another car in the next six months, and he will be my first and last call!

Bad of Chatt

Oct 9, 2015

Scott Hile is very professional, not pushy, just very helpful and polite. Easy to recommend to friends. First Passat I've owned, so it's hard tell anything about the car orther than it suits my needs and seems to be of very high quality. The ride is very comfortable and the cabin of the car is very large and well laid out. Plenty of trunk room and plenty of speed with or without the turbo. All of this and regular gas, too.

Wdraper

Oct 9, 2015

Scott Hile was the salesperson. Scott handled the whole transaction in a very professional manner. He let me test several cars, never trying to push me into any particular one but answering all my questions to the best of his ability. The finance gentleman, sorry I don't recall his name, was very through explaining the different options available to me. Again, very professional and easy to talk with. The showroom area is very appealing and neatly decorated. If there is a complaint it would be that the management doesn't appear, to me, to think very highly of their own brand when it comes to a trade value. It seems that every trade is considered average book value regardless of very clean and low mileage. Again, this is just my perspective. Haven't used the service department for this car but have for the one I just traded and have found the staff to be very personable and easy to deal with, even though their job is to get you to spend money in the service area. Never a problem with the quality of service repairs.

nic.selbo

Oct 8, 2015

I spent weeks looking through vehicles for a good deal. A few appeared. Then on a Saturday I went and drove cars for 7 hours and enjoyed many. I chose 2 that I knew fit my wife's parameters and the math, but knew which one was more for her. She got the chance to drive 4-5 car the following week, but finally decided on the car I knew was fitting for her... the VW Passat. It is fairly luxurious inside, drives super smooth, has a decent track record and most importantly, gets 39.1 miles per gallon hwy with octane 87. Scott was very patient with us ( we visited 4 times before choosing). We have appreciated Scott's service the entire week. Thank you Scott!! Jonathan was a bit pushy. He openly said, "I think you will regret not buying the 7 year bumper to bumper warranty." When asked if he knew something about this vehicle that I don't know, he said, "It's a German vehicle." Leaving me to assume that German cars are prone to frequent breakdowns in the first 7 years, or maybe that German made cars are not as good as Japanese cars. I received a very positive experience from Scott, while a negative shifting experience from Jonathan, the financial rep. Overall, good experience, as I hope to continue working with VW. If they become uncooperative or "dumping" of their product, I will surely let the world know.

mstcharles

Oct 5, 2015

The service department is friendly and courteous. They take the time to make sure I understand the services and the charges. The shuttle services makes it convenient for those of us who work downtown.

Nic

Oct 4, 2015

We were treated very well. The process was painless and we felt like we got a very good deal on a Passat.

ed oliver

Oct 3, 2015

Scott did a great job. I would recommend him in the future

Keoshia Tuttle

Sep 30, 2015

I recently bought I car from vw and I love it its exactly what I wanted. Scott sold it to me he was a GREAT salesman, he answered all my questions and got everything I needed even made sure I drove off the lot that same day with my car it took awhile but he got it done I would definitely recommend him to others.

Keoshia94

Sep 30, 2015

Scott was a great salesman knows a lot about the cars on the lot helped me out a lot great experience!one of the cars I was interested in was sold and Scott helped me find another exact same year just a different color and less miles I love it.

Natalie

Sep 24, 2015

I had an excellent experience at Village Volkswagen. I went in not sure if I wanted to buy a new vehicle but left very happy with a 15 Passat and I still love it. Scott Hile and Brandon Perry were excellent. They were both very helpful and patient with me to decide and I'm very happy with the outcome. I recommend Village to everyone looking for a new vehicle.

Robin

Sep 23, 2015

I found the car I was looking for and Village Volkswagen was willing to deal. The process always takes longer than it feel like it should but Scott did his best to make it smooth.

doug

Sep 22, 2015

We came in knowing what we wanted, They brought the car around and within 15 minutes we where off on a test drive. Came back sat down with Justin Quillen, worked through some figures. Was in and out in about two, two and a half hours. just a really great experience. Justin Quillen (sales) and Jeremy Holsomback ( General manager) worked with us and gave us a great price. well done.

WG

Sep 20, 2015

Village Volkswagen Chattanooga is a polite group of people who treat a customer with respect. Scott, thank you for being so patient and diligent finding me the best suited car at a great price. I had a pleasant experience buying a car at this dealership and I would recommend them to any friend.

Cindy

Sep 19, 2015

I bought a VW Passat from Village Volkswagen Chattanooga. The people are polite and treat customers with respect. I have been helped by Scott Hile and he made it a great experience. He was patient, informative and diligent to my specific requirements. I would recommend him and this dealership to anyone.

Clinton j Davis

Sep 15, 2015

We leased a Passat for the first time and Scott Hile was very helpful. In fact we are thinking of buying a 2016 Golf as soon as they are out. Clinton and Brenda Davis

kmarshall12

Sep 14, 2015

Scott was an excellent salesperson. There was no pressure, the negotiations were smooth, they worked within my situation, stayed late to finish the deal, made sure I knew about all the features, and left in my new beetle right off the showroom floor.

TayLovesHerRedJettaTDI

Sep 14, 2015

Buying a car can be intimidating which is why I would recommend Village Volkswagen of Chattanooga. The environment is quirky and fun with just the right amount of lifestyle accents to get you excited about buying a new vehicle. And the crew there is even greater. Super helpful and very respectful. They really seem to care about finding the perfect car for you: budget, fit, style, and compatibility. Upon entering, Justin Quillen met my dad and me with collected excitement. He seemed to be the perfect person to talk to about the buying process and he helped me discover a perfect fit for me. He was able to quickly pick up on finding a vehicle that supported both my outdoor adventurous-lifetsyle with my long-commute and economic concern. Once I fell in love with the Jetta TDI, Justin found was able to find the perfect one that matched all my requirements. He offered to drive it down the very next day and within a few hours I received my 2015 red Jetta TDI! And Robert at F&I was great as well. I felt comfortable and well informed about all my options. He worked with me on what I felt comfortable with regarding payment; which sealed everything up with great satisfaction. Thank you Village of Chattanooga!

dwyezzi

Sep 12, 2015

I have been dealing with salesman for over 40 years. Scott Hile is by far the best. He helps you consider all your options. He makes you feel like you made the best choice.

ambcrb

Sep 11, 2015

Eager to meet our needs. Great pricing. Scott Hile was a great salesperson. The car was exactly what we were looking for. Made financing great with a low interest rate.

WPARKER3337

Sep 10, 2015

I contacted Jeremy Holsomback because of an issue I ran into with corporate and my 2011 Tiguan. What started out as a horrible interaction with corporate, all changed when I came into Village Volkswagen. Ive always had my Tiguan serviced there but never purchased a vehicle there. Scott Hile helped me decide between a Jetta and Passat and did so without pressuring me. I hate feeling pressured when I'm spending this amount of money. He went over every feature of my new Jetta and rode along on the test drive to go over everything. He stayed in constant communication with me and helped answer all of my questions. He actually called me over a month after I bought just to make sure everything was still going well and to see if I needed anything. I will go back to Scott and Jeremy next time!

JSB-TN

Sep 9, 2015

This is about the 5th VW that I have gotten. The folks at VW have always been great to work with. I told Scott what I wanted and he had the car all prepared and ready for me. Most the paperwork was also ready for me to sign.

jsb-TN

Sep 9, 2015

This is about the 5th VW that I have gotten. The folks at VW have always been great to work with. I told Scott what I wanted and he had the car all prepared and ready for me. Most the paperwork was also ready for me to sign.

David Yezzi

Sep 6, 2015

I was great by Scott Hile and he made me feel that my visit was all about me. We discussed all my choices. He was very informative and was not pushing any agenda. He really made my choice easy and I will recommend him too anyone looking to buy a car.

James DAVID Massengale

Aug 30, 2015

Lynn Woods has become a family friend. That's really enough said. But to be fair to the VW team and her Co-workers I will say I enjoy knowing that in this day and time with the trying worries of the world and raising a young daughter that my wife and I appreciate the comfort of knowing if we needed anything, if a problem occurred anywhere that all it takes is a phone call. We are proud Chattanoogan's and proud VW passat owners for the 2nd 36 stress free months. Great car great people and Lynn Woods is a friend and part of our growing family and will be for many years to come.

Cindi G

Aug 29, 2015

My husband and I bought matching cars and we love our Jettas. Lynn Wood gave us an excellent experience and we now enjoying our new sporty cars.

Marc G

Aug 29, 2015

I have bought a total of 4 cars at this dealership. Lynn Wood has been my sales person and she has always gone above and beyond. Great experience overall and I am really pleased with my 2 new Sport VW Jettas. My wife loves hers.

Patricia Lauren

Aug 27, 2015

I visited Village Volkswagen today and Larry took such good care of my dad and I! He was friendly and helpful and I could sincerely tell he was being genuine throughout our whole experience! I'm so glad I decided to lease my Volkswagen Jetta and I would recommend visiting this dealership and working with Larry anytime!

Beth

Aug 20, 2015

I went to VW looking for a new car. I knew I wanted a Jetta but wasn't for sure which kind or how much they were. Lynn Wood( my sales associate ) came out to help me look around and she was amazing! She was super nice and very patient with me. I had an amazing experience at the dealership. Also, I left the lot with a new 2015 Jetta! I love it! A month later I took my boyfriend back and he also got a new 2015 Jetta as well. My Jetta is super nice, it rides very well, it gets amazing gas mileage and it's super cute.

Sergeant Major & Mrs. Larry E. Williams, US Army

Aug 20, 2015

I/ my wife and I have owned a sizeable numbers of vehicles over the years, a few Mercedes Benz, MGA (my first car), Chevys, etc., etc..... With that stated, I/we have also owned nine Volkswagens during our 42 years of marriage, everything from the Beetle, Rabbit, Golf, Jetta, and the last two Volkswagens were the Sportwagens (2011 Jetta & 2015 Golf). The last two purchases, the 2011 and the 2015 have been from Village VW in Chattanooga, each being handled by Ms. Lynn Wood who has always provided excellent service in the sales process. Ms. Wood is very knowledgeable, considerate, helpful, and does not apply sales pressure during the process. Each sale, past, present and (all) future, will be with Ms. Lynn Wood. My wife and I our most comfortable, when dealing with Lynn at Village VW in Chattanooga, Tennessee. (P.S.) Ms. Wood always asks if we would care for a free car wash, when stopping by the dealership (GREAT)!

Wallis

Aug 20, 2015

Smitty and Chad were wonderful to work with! They were very patient with us as we went through the deciding process of used versus new. They gave us great deals on either car that we looked at. Very supportive and knowledgeable. Great facility too!

UGAguy

Aug 11, 2015

We purchased a new VW Beetle for my wife, this was the most relaxed car purchase I have ever experienced. NO high pressure at all, made both of us feel like we were family. Scott Hile was the salesman, he knew the car from top to bottom, Jeremy Holsomback was the GM and was very involved with our purchase and made sure we received the very best deal and interest rate. What a great experience! I would highly recommend visiting Village Volkswagen before your next car purchase.

UGAguy

Aug 11, 2015

We visited Village Volkswagen looking for a fun car for my wife. She had previously owned a VW Beetle and loved it, but we stopped to drive a Mini Cooper that was on the used car line. After the test drive we decided the Mini was too mini, and a black Beetle had caught my wife's eye. We test drove the Beetle and my wife fell in love with the car. Even though we were looking for a used fun car Scott Hile and Jeremy Holsomback went above and beyond to put the very best deal together for us! What and easy relaxed purchase, no high pressure whatsoever. Scott was very knowledgeable of the Beetle and went over every feature of the car with my wife, then called later to follow up to make sure we were pleased with everything. Jeremy took the time to come out and inspect the car after the detail department had it cleaned and ready for delivery, I have never had a GM to offer that kind of personal service.I highly recommend visiting Village VW before you purchase your next car. Great Folks!

TORI DENAYER

Aug 7, 2015

LOVE MY Z FROM MY SALESMAN LYNN WOOD SYHE WAS EXCELLENT. I TRADED IN MY BMW AND BOUGHT AN AWSOME CAR

B.James

Aug 1, 2015

I have been looking for an IS300 for quite some time and I finally found one I like at Village VW. I definitely recommend them if you're looking for great service, I got a great deal on my Lexus. Couldn't be happier! Just ask for Thomas "Smitty" Smith, he will take excellent care of you and treat you like one of the family. Thanks again Smitty and Village Vw!

RashOhio

Jul 24, 2015

I saw a Mercedes Benz C Class that I was interested in, and called the dealership, guess what? I spoke to a lady called Gabby and God! my previously negative impression about car sales personnel has changed completely. The car was being serviced, so she took my # and e-mail address and promised to fill me in on the status of the car as soon as practicable. So I lost hope completely because I have had such promises several times and they never kept to their promise. This time I was proved wrong. This Gabby lady immediately sent me e-mails on the state of the servicing that was done and above all was so HONEST and POLITE to let me know that there was so much work `to be done on the said car, it would not be appropriate to sell the car, until everything had been fixed. What !!! I did not know that we still have some very HONEST dealerships in this world and I bet Village Volks of Chatt is one of the very few and the lady to contact is Gabby. Polite, honest and professional. I hope her bosses are taking note of this valuable asset to the business. I did not buy from them sadly, but I would recommend them to any prospective buyer first. Village Volks of Chatt, you deserve an A+++, and Gabby is my go to lady.

Angie

Jul 22, 2015

We felt very welcome, Justin went above and beyond to make us feel at home. I can call on him if I need anything else,he is there to help me, I called him the other day to help me hook my new phone up, he told me to come on down, when I got there I called him to come out to me so I didn't have to get !y grandkids out of the car. I have recommended him to friends.

Tnguy

Jul 21, 2015

"Smitty" is a one of a kind car salesman. He provided an extraordinary high level of customer customer from the second walked into the door. Smitty goes above and beyond the call of duty to ensure his customers are completely satisfied with their product and truly believes in the product he is selling. His relaxed and no pressure demeanor gives the customer a truly relaxed and non-threatening environment. It took me a week or so but i finally decided on a black Jetta sport. It was the perfect fit for me.If you are searching for a new car I highly recommend you inquire Smitty to assist you with your next car purchase. I guarantee you will be nothing but pleased!

EricFayard

Jul 18, 2015

This was my 5th VW over many years and when I walked through the door looking for a TDI, I met Smitty. He's a career VW sales professional (>15 years) and knows his stuff. He didn't waste my time, and I quickly found a vehicle that suited my needs (2015 Golf SportWagen S). Village VW is an awesome dealer. Their waiting lounge is well appointed and they have complimentary bottle water and sodas, as well as cookies while you wait. If you have young children there is also a dedicated play room.Village's service capacity was recently increased, adding an additional shop with quite a few vehicle bays. I'm guessing due to the proximity to the VW Chattanooga plant, they get plenty of VW Employee vehicles for service.Village offers a very well executed online appointment feature. Once your vehicle is loaded into the system, you can choose the day and time of your service, and pick specific services. You get an email reminder, as well as a phone call the day before your service to remind you.I would highly recommend Village VW to anyone shopping for a VW. And if Audi is your thing, stop by Audi of Chattanooga (their sister store) right next door and ask for John (another career sales professional).

stevegreenJ103

Jul 18, 2015

Tom "Smitty" Smith is the guy to ask for when you get your next car, at Village Volkswagen. We've worked with Smitty for years and bought several cars for our radio ministry from him and Village VW. He has great product knowledge and always greets you with a smile. In addition to the great experience you'll have with him, the entire team goes out of their way to take care of their customers.

dgainey63

Jun 9, 2015

We were traveling on an anniversary trip to the Nantahala in North Carolina from Birmingham in our 2006 Bug Convertible. When we reached Chattanooga, a chime sounded telling us the car was overheating. We found Village VW and pulled in. Even though they were swamped, they offered to check out the issue. Each person we dealt with was incredibly professional, kind, and helpful. We waited in a very comfortable space with free wifi and snacks, fearing that we would lose a few days of our short vacation thanks to a serious car problem. The mechanics found the issue (which was minor thankfully), took care of it, and charged us a minimal amount. We have been incredibly frustrated with the service at our home dealership in Birmingham, and have sworn to never buy another VW because of them, even though we love our Bug. If we lived in Chattanooga, I would definitely reconsider. What a fantastic and well-run dealership. Each customer we saw was treated very well, with clear explanations and quick service. My husband and I were very impressed, and we highly recommend Village VW of Chattanooga! They sure saved the day for us when they didn't have to. Thank you!

dlbrooks

Dec 3, 2014

I was traveling over the holiday weekend and had a low adblue problem with the car. Travis, the parts manager, stayed late to be sure I could get back on the road safely to Texas. This employee was exceptional and if he is any indication of the others, this is a great group. I should also mention that my daughter loved the video games in the waiting area!

jathornton12

Nov 11, 2014

The service consultant nick was courteous and easy to work with. I will definitely be back. I would recommend anyone that has any issue with their car to trust Village Volkswagen with your ride.

chellett2

Nov 8, 2014

I was in Chattanooga for business and my 13' Passat had a major oil problem due to a faulty oil change at a different dealership. We were in a panic when we pulled in and asked for help. "Smitty", a helpful salesman took time out to help us. Even though the body shop in the dealership was closed, two of the off duty mechanics came to our aid and worked on our car on their own time. Everyone there was so nice! They kept us updated with the condition of our car and continued to make us feel comfortable (even though we didn't purchase our car from them!). The whole experiace was superior considering we were in a panic over the car. Quality people and amazing work. Thank you so much Village! You saved our car and our Saturday.

xoxoxo6789

Nov 1, 2014

I've driven an EOS for 3 years, I researched this car and pricing for 6 months before I purchased it from Village VW. Their sales dept gave me a fair and honest deal unlike another dealership I had been working with prior to my purchase. 2 weeks later... their was a problem with the convertible top. The service dept took very good care of me and my car and I was back on the road in about an hour.

Findley

Oct 31, 2014

I've had my volkswagon passatt for nearly a year now have been leasing for the past three years before deciding to buy the passatt Tsi I have now have always had great service with village vw of chattanooga I would definitely recommend anyone buying a new car to stop by their first. You will get great customer service and a great car for your money. I haven't seen a better place around that offer a car of this quality with service this good yet.

Lisa596

Oct 29, 2014

I've been a customer of Village VW for going on 5 years and I've always had a positive experience. I heard a dealer rater commercial on the radio and thought I'd check it out and I'm shocked to see some of these reviews. The service manager has always tried to help me save a few dollars and I appreciate it. Folks should understand that a dealership is not "the worst" because they charge you for their service, they are a business and that's how they keep their doors open and keep their employees employed. I appreciate you guys and gals down there at 6001 International Drive! Keep up the good work, you are appreciated!

Medic120

Oct 13, 2014

When I bought my Jetta TDI, the sales people were excellent and that part of the experience was great. Then I had to deal with the service department. I had already heard from several friends about horror stories related to service at VW of Chattanooga. But I figured these were a few isolated incidents. How wrong I was. When there were problems early on with my car (first 30 days), the service department took an attitude of "Oh well, your tough luck." This trend has continued throughout my dealings with this department. From not having loaner vehicles ready when they say they will for a scheduled appointment, to telling me they serviced the spark plugs on my car (diesel engines do not have spark plugs, they have glow plugs), to outrageously expensive services, to very rude service consultants including the service manager, it has been one bad experience after another. I will never use the VW of Chattanooga service department again, and if you are smart, you shouldn't either.

Caribbean05

Mar 18, 2014

The amount of time I have had my car it has had to be serviced over half of the time I've had it . I have just traded for another brand of vehicle I highly recommend you not buy from here great at time of purchase but after that they could care less.

Agee

Mar 7, 2014

I was interested in purchasing a Volkswagen Beetle Convertible, I showed up at the dealership around 9:30am on a Monday morning and was immediately greeted by a Salesman identifying himself as Chad Hood. I told Chad why I was there and he quickly set me up with a test drive in the automobile of my choice. On the Test drive Chad was very knowledgeable of the vehicle and made me feel comfortable. When we returned to the dealership I informed Chad that I was interested in purchasing the automobile if we could agree on certain conditions price/financing wise. Chad dealt with me patiently and helped with the Volkswagen Financing dept. I was able to drive my new convertible home that day, it was one of the most stress free and easy times I have encountered with a salesperson and dealership. Kudos to Chad and the Team at Village Volkswagen of Chattanooga, TN.

acruise06

Dec 12, 2013

Called the dealership and was told they closed at 7pm. Fred asked what we were looking for and how long it would take me to get there. We showed up 25 min. later and Fred was at the front door waiting on us as he promised he would. (Time 7:45pm-they had been closed 45 min.) He asked what we were looking for and we told him. He found one quickly. We did the paperwork that night. Left and came back the next morning to finish up. We ended up in a "new" 2014 Jetta for a better deal than the used one we looked at the night before. :) Fred was very nice and helpful!!!! I drove my car off the lot this morning. VW of Chattanooga has very nice and helpful staff and I would recommend looking up Fred and having him work with you. Thanks VW!!!! :)

RebeccaRinehart

Nov 22, 2013

I have been to the service department about 6 times in 3 months and made an appointment each time and three of those times they didn't look at my car that day making me have to pick it up and bring it back or leave it over night. Also they kept replacing parts hoping to fix my car and I kept having to go back. They replaced a turbo and other parts and still my car was through the same codes and then after thousands spent they wanted to charge me more and more even thought they didn't fix it. I will never go here again!!

EOS2012

Jul 2, 2013

My wife and I arrived at Village Volkswagen on Saturday with 10 minutes before closing. We were looking for a used Volkswagen EOS. We were immediately greeted by a friendly and smiling Tom Smith who was able to help us. Within minutes he provided us the keys and we were doing a test drive. My wife and I made a reasonable offer on the car which Tom was able to get approved without having to wait long.From that point on things moved very quickly and we were able to complete the financing process without a lot of undue pressures that you might normally expect. What impressed me was they respected my responses whether "yes" or "no" and genuinely seemed to take my better interest at heart over their sale.Even so late in the day they were still able to have our car detailed and out the door in a very short time. Living in Knoxville we had some concerns about not purchasing closer to our home but they made it worth the experience. I would highly recommend Tom and his crew.

dwollam1

Mar 26, 2013

After my previous car died on me, I was in need of a new vehicle so I went to Village VW wanting to look at a Jetta. I did my research beforehand and knew exactly what I wanted so I was really dreading having to deal with a pushy salesman who would try to get me to buy something other than what I wanted. When we arrived, we were approached by Dennis, who was very friendly and nice. I told him exactly what I wanted and he immediately went to check and see what they had in stock. He returned and said that they didn't have the specific car I was looking for but that he would check other dealerships in the region to see if anyone had one in stock that we could get. He offered to let me look at a Jetta that was very similar (same car, just didn't have the sunroof I wanted) while he went to check. I got in the car and fell in love with it so I was really hoping that I would be able to find exactly what I was looking for. He returned and said there were only 2 in the region but that one was exactly what I wanted, even down to the exterior and interior colors. I test drove the one that I had been looking at, to make sure I liked the way it drove and then decided to have the one I wanted transferred in, as he had offered, to buy it. Throughout the process, Dennis was wonderful about answering all of my questions, which were a lot, since this was my first time buying a brand new car. He went out of his way to contact the other dealership which was out of state, to make sure that we could secure the car. The entire process was wonderful. My car arrived today and I went to pick it up and it was everything I wanted! It even had a full tank of gas, ready for me. I could not have had a better experience at Village VW and I will definitely recommend the dealership and Dennis to my family and friends!

Used Car Fan

Feb 20, 2013

The purchase experience with my sales rep Chad was well above average. Prior to arrival (145 mile drive) his follow-ups were timely and unobtrusive. The sales process was pleasantly low-key on-site. The transaction was completed quickly at the agreed price for our '08 RAV4 Limited. Based on my experience, I would recommend Village VW of Chatt.

kfists

Dec 12, 2012

I was in the market for a new car for work. I went in just to look at my options. Chad was so accommodating we felt comfortable buying that day. This was my third buying experience in Chattanooga in the past two years. Chad blew the other experiences away. I never felt pressured, he took the time to carefully answer all my wife's questions (which was a lot) and he made sure we were comfortable every step of the way. He is an excellent salesman and I wish him the very best of luck in Chattanooga. If I ever need anything again I will look him up.

Chincha

Nov 16, 2012

When I came for my 10,000 mile checkup a week before, I asked for the front passenger window to be checked. They found it needed a replacement part and I was told I would receive a call once the part arrived. By the first of the week, I received a call and was able to set up the appointment for the end of the week. Everything was done in a timely fashion and I had a comfortable setting with refreshments available while I waited. Everyone is so very nice and kind. I always tell my friends about VW of Chattanooga.

rjdoyle

Oct 30, 2012

I first walked into the dealership and was not greeted very well and after a short time of looking was ready to leave, Jon saw me looking though the cars and asked me the right questions so that I knew what I was looking for as well as making me feel comfortable with doing business at Village.

Jetta Jim

Oct 4, 2012

I found a Jetta that looked like what I had in mind for my wife. I went over just to look real quick. The staff was so helpful and laid back I brought my wife back the next day and we got it. By far the easiest dealings I've had with buying cars.

Gardener123

Sep 5, 2012

Jace did a great job helping me understand the different options available in a new Passat and helping me find the car I wanted. I am very happy with my purchase and with the friendly, informative, and no-pressure service I received.

Schism117

Aug 14, 2012

I never actually thought I'd be able to afford the VW I wanted. But with Chattanooga turning into a VW town now, I really wanted to support the local industry. I looked at prices online and discovered they were lower than I thought, but actually visiting Village VW sold me. I didn't even make it to the door before I was approached and greeted by Ms Wood. And from that moment on she was my dealer. I ended up visiting the dealership three times before the actual purchase and every time she was there, remembered my name and what I was looking for, and she never pressured me for a sale. I spent a lot of time checking out cars before this purchase. I compared the Civic, Mazda 3, Cruze, Mustang, Focus, and even the Altima. But never at any of those other dealerships was I met at the door and then once I found a salesperson they always wanted to sell me what they had on the lot, not what I was trying to tell them I wanted. Ms Wood was happy to order what I wanted to take care of me and in the end thanks to lucky timing she didn't even newd to order ot. The dealership had exactly what I wanted show up on the lot just when I was ready to buy. I'm already working on getting the rest of my family in VWs now.

dodadmc

Aug 3, 2012

This is my wifes 3rd bug she has gotten from Smitty salesman and Ron manager Mike does the paperwork Never a problem will buy #4 next year from them

jreesman

Jul 30, 2012

After my local Memphis dealer was unwilling to get even close to an acceptable trade difference (they lost my business twice in two weeks!) I searched for the 2013 VW Passat TDI SEL in the color I was looking for. I submitted a quote request on a Friday night and had a reply on Saturday morning. Amber, the internet contact, quickly turned me over to the sales manager, Greg Pope, who accepted my offer without having seen my trade. I immediately hopped into my trade and made the 300 mile trip to save $1,000 on a very high demand vehicle. I arrived 15 mins before closing and noticed that Greg had the vehicle prepped and waiting by the front door. He assigned his rookie salesman, Jace "Grasshopper" Flatt to finish the paperwork and deliver the car; he did a great job. Greg and his staff stayed late, finishing the transaction in record time...if only every car deal could be this easy!Village VW has earned my loyalty. It was worth the 10 hour drive to give my business to a company that actually wants to sell cars.

rileybug

Jul 30, 2012

My husband and I went by the VW dealership to look at a bettle bug. We were not planning to buy a car that day. Fred greeted us and answered all our questions, and went out of his way to make us comfortable. Although it took until 8pm (i think they close at 7) we went home with a 2012 bug. If you are interested in a VW and do not want to be pressured, call Fred he will take good care of you.

ChattTeacher

Jul 27, 2012

I had bought a car from Lynn 3 years ago, and had a wonderful experience. Lynn Wood was a great saleperson, and she took all the time in world to show me the right car at the right price. I had a wonderful first experience purchasing a new VW and I believe it was all due to the professionalism and caring attitude of Lynn Wood. About 5 months ago, I heard about the new Passat that was being introduced into the market place, and decided to stop by and find out more about it. Again, Lynn was very informative and was not pushy or tried to sell me on a new car. In the past 2 1/2 years, my previous Passat had been treated with care and the tech people had done a great job with oil changes and taking care of my initial car purchase. They were always prompt in getting the job done, and there were never delays or excuses. The dealership always provided a ride to and from the dealership to make it more convenient to get the car serviced. I wanted this to continue, so I was sold on a new car. I love my CC, and Lynn Wood was able to provide another great experience in purchasing another new car from your dealership. Overall, great experience, and no pushy sales tactics in the part of Lynn Wood. I have enjoyed all of my experiences with VW of Chattanooga. I will continue to recommend Lynn Wood to all of my family and friends, and I have actually purchased two additional Jetta's for 2 of my adult children. If you want to a great experience, ask for Lynn Wood, and you will have the same great experience I had.

TNRED

Jul 27, 2012

JP was the Best Sales Person that we have had the Pleasure of buying a New Car from. Very Very Helpful and takes time to explain everything about the Passat we Purchased From Village VW. Great Dealership and Great Staff to make you feel at home when looking to buy a Car.Thanks To Everyone at Village V.W.Mr.& Mrs.Campbell

DBOWMAN12345

Jul 9, 2012

After shopping for a vehicle for about three months I decided to stop by Village Volkswagen of chattanooga. When we pulled up and parked we was greeted by Mr. Fred Fortson who was extremely professional and polite to me and my family. He greeted each and every member our family including making the kids feel comfortable as well. Fred took the time to determine our needs and wants before attempting to show us a vehicle. Once we selected the right vehicle, he methodically explained all of the Features and Benefits, as well as, the advantages of buying the vehicle that we chose. Afterwards, while test driving the vehicle Fred calmly answered every question that we asked of him in a honest and transparent way. We ended up buying a 2012 Volkswagon Passat SE. This was the greatest experience we have ever had purchasing a vehicle from a dealership. I have referred as least 4 customers to Fred Fortson, and will cotinue to recommend Fred and Village Volkswagen to everyone I encounter. Before you buy a new or used car please go by and see fred first......D. BOWMAN

Deborah Dawn LaVorgna

Jun 19, 2012

Lynn Wood was so careing and friendly, I felt like I was with family. She did everything she possibly could to make sure I got THE car I wanted and at a price I could swing into my budget. I will recommend Village Volkeswagen to anyone, but especially Lynn Wood. She's THE BEST!!!!! Thanks again Lynn. Deborah Dawn LaVorgna and Kathy Underwood (and my beautiful YELLOW BUG!!!!

dozarye

Jun 15, 2012

Ricky was very helpful and answered all of our questions. Spent alot of time with us as we test drove several cars and never made us feel that we were a bother by testing out several types of cars until we decided on which one we wanted. As it had been many years since we have bought a new car he made the experience enjoyable. Mike was also very helpful and made the financing go very easy. Would recommend the dealer to friends and family.

mercyonme

Jun 15, 2012

I have a 2009 Routan that has been plagued with problems. If not for the service and staff (especially Brandon) I would have traded this vehicle long ago and never returned to VW. Every question is answered intelligently and they work very hard to satisfy every need. They all go above and beyond.

lratterman

Jun 14, 2012

My overall experience at Village Volkswagen was wonderful. They are extremely friendly and helpful. This is our second purchase there and I have never felt as though I was being taken advantage of. Our past experiences at car dealerships were not favorable. I tell people all the time how great they are.Jim Edgar is the sales person who we have dealt with now, for both purchases. He is a very kind and caring individual who seems to truly understand what his customers want and also has a great pride of the product he is selling. You want to purchase a vehicle from him, because you can tell that he believes in them. We never felt that we were "being sold" on something that we didn't want or need. He seems to steer you in the right direction. We now consider him a friend. That means a lot to us.Robert was wonderful in the final process as well, and again, I never felt as though they were trying to "sell" me anything, only that they were helping me through the car buying experience. We will do business there again, and will recommend this dealership to anyone who is interested in your automobiles. In addition, I have never had a problem with my vehicles, or the service and have been very complimentary of the quality of each of them.

drubailey78

Jun 13, 2012

This was the best car buying experience ever. The saleman(Tim) was so kind and not pushy. He went above and beyond to get us what we wanted.

pjandjj

May 8, 2012

Smitty is the best! There was no hassle - we told Smitty what we were hoping to do, and he worked out a deal for us. He had our car ready, and really took great care of us. If you go to Village Volkswagen, we HIGHLY recommend you ask for Smitty.

sturm1022ruger

May 8, 2012

We did not end up buying from this dealership and probably won't buy a VW because of this experience since I like to The sales manager, Greg Pope, used all the sleazy car salesman methods, throwing out a bunch of numbers on the calculator, stalling us (when we wanted to leave for lunch), scoffing at the trade in values we looked up on the internet....All I wanted was a price on a car so that I could compare it knowledgably to other vehicles I am interested in...Also, my wife was offended by a conversation she overheard between Mr. Pope and a salesman (Jace Flatt) that was derogatory towards women.I expressed our concern to VW Sales manager Ron Kwiatkowski and he was very nice and apologetic. We did not have any issues with the salesman we were dealing with, Tim Duesler.

lisab2003

Apr 26, 2012

I have purchased two cars from this dealership in the past 5 years and have never had a negative experience. My appointments are always made promptly, the service advisors are always friendly and prompt, the over all experience at Village VW of Chattanooga is what keeps me coming back. I have recomended this dealer to several friends who have also made purchases. Thanks for all the hard work Service Guys!

jebranch

Apr 18, 2012

I have purchased 3 Jetta's from Smitty. I have never been more satisfied when dealing with a car saleman. Every eperience was great. Never any pressure and was giving everything promised. Will go back to buy next car from Smitty. I would reoommend everyone to go deal with Smitty. Service department has always treated me good and done work in a timely manner.

John N

Feb 27, 2012

This dealer has Adjusted the cars.com on a 2011 VW TDI stock # V12764A advertised price of $18,000 up to $26,000. This was after they took my charge card numbers to secure the purchase. When I questioned the Sales Manager about the raise in price, he immediately made me the bad guy, stating he had a disclaimer on price. He told me go ahead a get a lawyer. Obviously this dealership doesn't feel obligated to truth in advertising.

rbkh007

Jan 30, 2012

This is only the third new vehicle I have purchased, but am always spooked by what you hear concerning car sales, and my first two experiences weren't anything to brag about. I had such a positive experience at Village though, and I give all the credit to Fred Fortson, the sales consultant who I purchased my awsome jetta wagon from. No pressure, extremely professional, knowledgeable, fair and very accomodating. I have a crazy schedule, and he always worked with me, and was very patient (I am slow! to make any kind of big ticket purchase). For the first time I have a sense of "brand loyalty" - every car I have owned has been a different make. But based on my overall experience with Village so far (almost a yr now), I hirely recommend Village and VWs, especially Fred; and at this point see myself staying in the VW family. I have already sent one friend who purchased a vehicle, and (they) had a great experience with Fred as well. People are quick to complain on sites - and I do understand - but not enough people write about the positives. This is my positive.

bozooka

Nov 12, 2011

Stopped by to look at a used Touareg. Test drove vehicle. Smitty is untrustworthy to do what he says he will do. Don't trust Smitty.

Itsnotacello

Oct 16, 2011

I bought my car from this dealership and even delt with the same guy when he worked in sales. He was really nice when I was there to buy a car and earn him a comission. The few times I have gone there for service it was horrible. I always end up dealing with Gene and he has always talked down to me and never seemed to care. It was always a rude experience. I drive all the way to the Al Johnson dealership in Dalton now so I dont have to deal with these people.

Alex in TN

May 26, 2011

Could not have asked for a better experience. Wanted a pre-owned Routan and they found a perfect color and model match. Delivered on their promise to get me in one by month end. Financing can sometimes cause grief... not here. No pressure sales nor limited time offers. I've purchased several vehicles in my lifetime and this was by far the most pleasurable experience. Thanks team Village!

chatvoice

Jan 9, 2011

It is a shame that our local VW dealership (Village VW of Chat) is unprofessional.I was there a few weeks ago, and was treated so poorly I went next door and purchased a Nissan. I assume they did not feel like selling a car that day? When I took my VW that I currently own in for repairs, they did such a terrible job when I went to pick up my car, my battery was dead. How does a 3 month old battery die at the dealership? Being very frustrated with this place, I asked the person whom gave me a ride to give me a jump. I will drive to Atlanta or Knoxville to a VW dealership before I ever go back to Village VW.

sray1767

Jul 17, 2010

Today my family and I were at the (Chattanooga,TN) Volkswagen dealership. We had test driven the tiguan, jetta, vw bug, routan and toureg. All teriffic vehicles and we were treated so well by John Adams (salesman) and were completely enjoying the whole experience. When "Smitty", a different salesman, entered the picture. We wanted our last test drive to be the VW golf gti and there was still time before the dealership was supposed to close. "Smitty" told us that we couldn't keep tying up his sales people. (There wasn't even a salesman riding with us; who were we tying up exactly). So, I told him we couldn't decide what we wanted to buy without driving the cars. It sounded like he wanted us to leave and said that would be fine with him. "Smitty" continued speaking to me and my family in such a poor manner, that I began to wonder if VW realizes how horribly they are being represented by this individual. When I got home I tried to call customer care, they were closed, not to re-open until Monday. I plan to follow up on this, as I am sure that VW would also find this behaviour to be unacceptable.

johnv1051

Feb 5, 2010

Great group of folks. Very low pressure atmosphere. Love the product and the buying experience. Have recommended several friends to them, and will continue to do so. Both of my daughters purchased their new vehicles from this dealer, and the process was very straightforward and professional from sales to finance to service. We couldn't be happier with the treatment we received.