VIP Honda reviews

Pwayblaze

Aug 25, 2016

Was assisted as soon as I walked onto the lot. Shaffi was a big help in not only getting the car I wanted but also being well informed of the difference between trim packages and pros and cons of each. Shafi took me out on a test drive right away and helped introduce me to the few features I'm not accustomed to such as the turning lane assists. Entire process went very smoothly and they were quick to call me when the few additional items I purchased were able to be picked up. I'd recommend vip Honda , Shaffi and the crv to anyone who asked.

Ed LaPlante

Jul 31, 2016

On one hand, there's a Honda dealership practically every ten miles along Rt. 22 from Hillside to Bridgewater. On the other hand, none of them have consistently good reviews. Trying to find a '17 Accord Hybrid, many dealers don't have them in stock. After lots of phone calls and emails, I was contacted by the dealerships at both ends with unsatisfactory results. VIP is the dealership closest to my home, so on a whim I stopped in with no appt. and no idea if they had one in stock for a test drive. Had the great good fortune to be greeted by Luis Cubi. This fireball knows the products and knows how to make a sale! Four hours of his non-stop energy pulling the deal together and coordinating the efforts of the folks in various departments and I'm driving away in my new Accord. No jerking around, no high-pressure upselling. I got exactly what I wanted at a fair price. I've been buying cars for 50 years and this was by far the best experience I've had. Luis treated with respect and consideration at every step (e.g. making sure I was comfortable during the necessary waits and keeping me apprised of progress). A very positive experience befitting a great car!

Jason Zadoff

Jul 29, 2016

First let me Say this is the Second Car I have Bought From This Dealer. First Time was easy, Went back for Service, Service Department Was Amazing. Now to the Horror story, My Wife was looking for an SUV, Went in to trade in My Civic for a CRV, No Problem went to Franklin, test Drove one, wife loved it. made a deal. We then went to deal with John In Finance. made a deal all thought was Fine, next day was looking at Paperwork and Realized the Car was more then Sticker. Went back in the Next evening and was told it was due to remote start and Lojack, Never asked for and not Installed. Then they were charging me more for for associaries that were ordered, The prices on their website was Cheaper. He Fixed That, Thought all was set. great, 2 Weeks after we made original deal and Took the car home, Franklin called me and said we need to come in because my wife had to be on loan. went back in, John said he was trying to work it out with the bank but couldnt.. Fine, my wife went on loan, No issues, wish he would have told me this day one. At that time i told him we were going away and needed the plates by a certain date because we were not going to be back before the Temp Plates Expired, He assured us the Plates would Be In by before we were leaving. They didnt, We cut our trip short so we were out of state with expired Plates. Go to pick up the Plates and after paying an extra $8 in Motor Vechicle Fee (They sell these cars all day long, how do they not know what the Fees Are) Frankllin tells me he could have Waived Them.As much as i Like the Service Department (John), I dont think i can ever support this Dealership. Think i will have to go elsewhere for service, this stinks because they are a mile from my houseBTW, Called Honda Corp to file a complaint, They didnt seem to care, Dont think i will ever get another Honda

ssps

Jul 25, 2016

My wife and I went to the dealership to test drive the Accord. Shafi told us to sit and talk for a bit. After 1 hour of him talking about nonsense additional features and the HRV he asked if we were going to get the car (without even test driving!). I related to him that we needed a test drive first, however, he looked at his clock and noted it was 20 minutes before close and refused to take us for a test drive! I reminded him that the only reason I was there for a test drive and he was the one who wanted to talk but he started to insult us and told us "if you have nothing for me then why would I want to help you"! I again reminded him that I would never consider buying a car without the test drive and he said he did not care. He actually had the audacity to tell us to drive down to the Toyota dealer down the street and get the Camry!! We were in the process of talking to the front desk when he abruptly left the dealership to go home! The manager who was apologetic said that he did not have anyone to help us anymore. We drove straight to the Toyota dealership and signed on a new car! Thanks Shafi. I would not recommend this salesperson or this dealership to anyone in my family or friends. Mr. Shafi showed a very unprofessional and selfish attitude to his customers and has no respect for his job. I have never written such reviews but this level of disrespect cannot be tolerated!

Mottocare

Jul 22, 2016

these people do not know what customer service means. I was actually pressured to leave by the manager after wanting to negotiate pricing (and I was by no means unreasonable as I have done this many times before) The only person who treated me kindly and was respectful was the girl who answered my phone call and greeted me. These self entitled salesman could learn a thing or two from her.

Cmapv91

Jul 22, 2016

when I went to this establishment I could not have been treated any poorer. The salesman immediately made me feel like I was wasting his time, would not make eye contact with me, and scoffed at me when I made a remark about damage to the car. When I asked to negotiate the man told me that he did not want to sell me the car and that I should go to another dealership. Most bizarre sales experience I've ever had in my life. Do not go here.

GGM

Jul 18, 2016

I had worst customer experience ever with this guy - Vanco. Pathetic sense of courtesy for customers and I wonder how can he be considered as Sales Consultant. I was looking for an SUV car and I already had the model in my mind. When I visited the showroom, this guy met in a very cold and rude way. Further I told him that I already know the car that I am looking for and I am just looking for a quote from them. That's it and this guy started talking in disgusting manner as if he doesnt even want to give a quote. When I asked him the price that he has in offering, he mentioned the MSRP. Further I asked him that what's the total amount that I will have to pay inclusive of taxes, etc. and he replied that he doesn't remember and there is no calculator in his brain. I can do the maths myself. How can someone be so rude to a customer!!! I just left the store immediately with worst ever experience. Management must really look into these low standard so called sales consultants who don't have basic courtesy to deal with customers.

Glory Nwosu

Jul 18, 2016

i was sarching for a car for my son ,the first place that came to mind was vip honda;my experince was very pleasant especially when i mate the sales man Rich osuji who introduced me to 2016 honda accord ,he gave detailed information about the car ,i was sold ,we baught the car,iam very greatful with the staff and the entire dealership, very happy customer

rbp8085

Jul 15, 2016

I was looking for a new car and I already decided I would get CRV EX. My salesman was Shafi and he was really helpful. He helped me a lot and he figured everything out and because of him, I have a really nice car which has nice features. He actually answered my all questions . Overall it was a great experience with him.

ZEM

Jul 14, 2016

My old car broke down, so I needed a new car ASAP. I already had my eyes in the new Honda Accord. Since the moment I woke into the dealership the customer service experience was excellent. My salesman was Richard Veras. He was very professional, well spoken and helpful. I explained my budget and I was looking for. He took the time to answer all my questions, show me the car and all its features without looking stress or out of character. The overall, experience was very satisfactory, I usually go to places where the customer services is horrible but VIPHonda was the exception.

Antonio gonzalez

Jul 13, 2016

I needed to lease a car quickly since my car broke down unexpectedly. Shaffi was professional and made the whole experience a positive one! I would definitely refer friends and family to Shaffi

Carminefiasco

Jul 13, 2016

i had a wonderful experience at VIP honda, my salesman Shafi was a very nice guy and not your average cold hearted salesman. If anyone is looking for a car and isn't looking to haggle and just get a great price, try Shafi. The experience will more than likely bring me back in the door. If there's one person I didn't like it was that pea headed manager Alex, phony laugh and know it all personality. Do yourself a favor and ask to work with the other manager Vanco

Chris

Jul 13, 2016

I spoke to Shaffi over the phone and he convinced to come in to take a look at a 2016 Pilot and told me I wouldn't be disappointed. He definitely delivered! Unlike other salespeople I've dealt with in the past, Shaffi really took the time to show me the ins and outs of the car and didn't rush me. He answered all the questions I had and even told me about some things I didn't even think of asking. Shaffi was great and I definitely know where I'm going to get my next vehicle!

Dom

Jul 13, 2016

My family has bought several cars here. Great Honda dealership. Everyone is very nice and knowledgable. Service department is top notch. Shafi (Sales) was fantastic in helping us through the sales process and getting a great price on a new Honda.

ScottM

Jul 13, 2016

We went to several Honda dealers but that ended when we met Shafi. He was very thorough in describing the Pilot. Answered all our questions professionally. We bought the car.

maleh

Jul 1, 2016

I dropped of my V6 Accord 07 by the night drop off, and I requested [Diagnostics to check intermittent engine starting]. They wanted to perform a call back item (for the power steering) which I did not care about. I allowed them to do hoping that they will help me with my problem.To my disappointment and losing third day without the car. They told me that their guess is that it might be either the ignition switch or the starter. I authorized them to replace the ignition switch and I declined the steep cost they wanted for the starter $700.00. They gave me my car back without finding the cause of the problem and they charged me $220.00 that I paid just to get my car back and never return to this delaer.

pnd_09Si

Jun 24, 2016

Let me begin with this by saying, I believe that there are many people who have a negative view of car dealerships, and the people who work for them. As for my experience I can only speak for myself! It was hard not to judge before I even started with my experience after seeing negative review after review!! I want to give the sincerest of thanks to VIP Honda and most of all Nato for an absolutely unbelievable experience! His professionalism and patience with my choice of car made my 3 hours of journey to your dealership worth the entire trip! He went to great lengths with me; granted all of my requests in my examination of an, 09 Honda Civic Si. After polite and cordial negotiations with one another, he ultimately earned my business. I'm so happy with my choice. Not once feeling any pressure to do anything that I didn't feel comfortable with!!! Thank you so much Nato for everything; I will never forget my purchase experience and chats of Futbol!I highly recommend purchasing from VIP Honda! ... And consider, sometimes you can't let negative reviews effect your judgment. Had I determined off the bat that I was going to have a bad experience, I would have never had the courage to call VIP Honda, and ultimately not have ended up with one of the best experience and purchase I've ever made! All the Best to VIP Honda in the future! Continue the greatest professionalism! PS... Best 3 hour drive back home, EVER!!!Sincerely, Satisfied Customer

Leorana17

May 26, 2016

I apply online for credit application, I received reply email from Kristal StanislawczykInternet Sales DirectorVIP Honda, she send me her contact number, when I called and she was behavior very aggressive and helpless, when I try to explain her my situation she looks like angry, I don't know why maybe, her work burden, when I complaint her about her behave, she put the phone back and disconnected.I would never to deal with like her persons or company.

Eileen Carroll

May 9, 2016

Hospitable. No drama. No extra hidden fees. In and out in 30 minutes for oil change and tire rotation. Would recommend. Will be going back for next oil change.

Susan Schmidt

May 5, 2016

I have been a customer at VIP Honda in North Plainfield, NJ, since the late 1990's. They have always given excellent service and I'd never take my car anywhere else. Phil Russo and Gwen Melisi are the best.

G.S.

Feb 26, 2016

Gwen and other service contacts are friendly and personal! Men who take and return the cars and keys greet you politely and with enthusiasm. Cashier is attentive and explains details. Loaner car had something in it and the man found me to see if I had left it! I had not, but that was very considerate!Personal care and attention goes a long way! Makes me feel safe to drive my car because attention to detail seems to be a commitment from the top down!

Debi H

Feb 22, 2016

All the folks at VIP Honda were great. The price was compelling enough for us to come from out of State. We called several dealerships in different parts of the country and no one followed up or answered all our question once they found out we were not local. At VIP the experience was completely different we had the good fortune to deal with Ramon Rosario, even by phone he was able to finalize the transaction expeditiously. Flew to NJ from TX, Ramon was at the airport to pick us up on his day off, stayed with us throughout the transaction and afterwards even led us to our hotel. The service is outstanding enough for us to do it again. Look forward to dealing with Ramon in the future

Booschnuk

Jan 28, 2016

Great service, fast, no xxxxxxxx! Was in and out in less than two hours. Bad credit/bankruptcy no problem! My trade got an excellent price, for a 262k failed inspection auto. I couldn't be happier!

sgt. N

Dec 10, 2015

I went to purchase a new car my credit was bad so I didn't have a big number of cars to choose from I was rushed and was very desrespected by this guy, he was rude and ignorant towards me. He THEN CALLED ME AND ASKED ME FOR MONEY ON THE SIDE FOR HIMSELF A COUPLE HUNDRED DOLLARS. Because he's not making anything out of the deal. Every dealer does, He didn't want to help at all. I will never recommend this garbage place to anyone mostly when there so corrupt and illegal in there asking for money on the side in cash for doing there job won't ever go there oh and there financial sales person Juan Saldivar kicked us out his office because he wasn't in the mood he had no intentions on helping us or anything rushed to get our title signed when we haven't even came to a agreement on a car if your going there to buy a car I suggest RE THINK THIS PLACE and re read the reviews because of them both. I reached out to head Honda and filed a complain and taking legal actions towards the harassment they did there to me and my girlfriend. Knowing I am a US VETERAN I will never again do repeat never set foot in this place.

fredd709

Nov 30, 2015

Brought my 06 Ridgeline in for the air bag recall and decided to have some needed maintenance at 93,000 miles done at the same time. Brakes, oil change , transmission service, as well as the timing belt and water pump replacement. Gwen arranged for a courtesy car which came in handy as the work could not be completed in one day, and further inspection found broken compliance bushings which needed attention, as well as spark plug replacement . I notice the difference in the vehicle since the service and am very pleased with the results and service. THANK YOU.

Unsatisfied customer

Nov 18, 2015

My Honda Odyssey had been making a funny whinny sound and not generating sufficient power while starting from standstill. After tolerating it for a few days, I took it to the dealership. They told me that they would charge me a $100+ fee for running diagnostics and will adjust it against the actual repairs (if I chose to get it fixed with them), Since this seemed to be the SOP, I agreed to it and asked them to proceed with the diagnostic. The person from the dealership called me in the afternoon (I unfortunately did not catch his name over the phone) and said that my transmission was slipping and the only way to fix it was to replace the transmission and the charge would be $5200. Of course, I don't have that kind of loose cash lying around and told him that I would live with it as long as it lasted. A couple of days later, while discussing this with a friend of mine, I was given the contact of another garage which specializes in Japanese cars and asked me to get a second opinion. Thanks to him, I took my car over to him and within the test ride, he was able to pinpoint the problem to a leak in the exhaust system causing the noise and the loss of power. The transmission, he guaranteed was running perfectly. Upon further look, he found a hairline crack in the exhaust pipe. He replaced the small portion of the pipe for a mere $200 (labor included) and the van is now running beautifully. My entire faith in this dealership is completely shot and I will never ever go back to them again. I figured that I am nobody special and they must be doing this to many other gullible clients and I need to tell them my story.

Busy Mom

Sep 30, 2015

I drove 2 hours to get to this dealership after seeing an amazing price online and checking the availability via phone. The price was legitimate, however that was the only positive thing about my experience. This day-long experience dragged out because the salesman Ramon couldn't actually find the cars we were looking for. We drove all around 2 separate lots (each on either side of the highway) with the salesperson Ramon holding the key out the window and pressing the alarm button, while hoping to hear the alarm go off. This lasted for quite some time until we found the car with a hand written note in the window that said "sold. money in the house." As it turns out, it was not even close to sold and we ended up with the car. I wanted to pay cash, but Ramon nicely asked that we finance part of the car so he "looks good to his boss." I agreed and filled out the financial paperwork and the numbers checked out. Once I was moved to the finance department across the street I waited for 30 minutes before meeting with John. There was all of a sudden an extra $2,200 added to the cost of the car on all the paperwork. When I asked about this, I was met with responses such as "oh don't worry, it's included in the price" and "it's just part of the monthly payment." After explaining that it was EXTRA and an OPTIONAL warranty, I declined it. I watched in shock as John redid the paperwork in the computer and watched him manually change my interest rate from 4.5% to 5.15% as a response to me declining the $2,200 charge. At this point, I was so tired of dealing with these people, I just signed and left. Let's not forget the fact that Ramon couldn't find the second key to the car after searching for it for over an hour. He "gave me his word" that he would either find the key or give my a credit to get a new one. Now my temporary tag has expired and no one there can help me about getting my registration and plates. They just keep forwarding me to mailboxes that no one responses to. And Ramon has not returned any of my messages about the key. This stressful experience is not worth the deal!!!!

quanisha93

Sep 21, 2015

you have a great worker on your VIP Honda dealership team...Richard was awesome and a big help..I left as a very happy customer...I wish you guys the best!

Jrjr0502

Sep 17, 2015

Great place to buy a car had researched this dealship and the Honda OdesseysMr Freeman was the best. So glad I made the trip down

Sagir Kazi

Aug 27, 2015

If you are going to VIP Honda, then make sure you talk to Gilbert in Sales. I bought my new Honda Odyssey 2015 EX-L on Oct 2014 and got the best deal from VIP Honda. I had done a lot of research on pricing and Gilbert made sure to match the price (to the extent possible) to other dealers in NJ. I happened to talk to other guys in VIP dealership (before I met Gilbert) for sales quote but not all are pleasant and helpful. It looks like they are forced to do sales job. I felt that I had more knowledge of Honda sales and promotions then these people.

DJK

Aug 19, 2015

Got a call and it wasn't a pleasant one, personally found the person to be rude on the other end and even mentioned that to the person. Had plans to stop by at the dealership but I can certainly take my business elsewhere.Not a reflection on the entire dealership but certainly not a way to win customers.

joeybatts

Aug 3, 2015

I've been warned about this dealership but decided to check them out for myself. I took a look at few of their cars for sale because the "internet" price was attractive-found out why as clearly the cars were either rentals or abused and in very poor shape aside from their heavy wax job and tire shine - after working at a dealer for years, you get to know some sneaky tactics and this place is all about that as far as their used/certified business. I imagine with all their fees and indifferent sales people, a new car purchase wouldn't be much better.

kjmo56

Jul 22, 2015

Best salesman, genuine, and I walked away very happy with my purchase. Would recommend to all of my friends to buy their car from Mr. Johnson.

BL

Jul 13, 2015

I have just purchased my first used car. When first coming to the dealership to purchase/view the vehicle I was a little anxious to buy it due to the amount of miles on the used car-- while also being afraid of being sold a car that will die extremely soon. Yet, Richard helped to ease my mind about the purchase. He sold me on the 2001 Nissan Pathfinder. Helped me see the flaws, but also the good things that can come from having this vehicle. I would definitely come back!

Joy

Jul 8, 2015

I have just purchased my 3rd Honda. I was greeted by Mr. Richard Freeman when I first entered the showroom with a pleasant smile. From the moment he greeted me to the point where he handed over my car to me, there was nothing but professionalism, and competence. Mr. Freeman's helpfulness, allowed me to walk away with the car that I wanted.

Scotty D

Jul 8, 2015

Richard Freeman took care of us in everyway.He was patient with our process and very personable too.I will reccomend VIP Honda and Richard to anyone who is looking for a Nice Used Vehicle.Scott & Janis Dreher

Amyal3674

Jun 20, 2015

This is my second vehicle I've purchase from vip Honda and every visit was pleasant. Mr Freeman was very helpful and polite each occasion. He answered every question I had professionally and honestly. I am very pleased with my new purchase. Thank you for all your help.

twograys

Jun 17, 2015

This is the second vehicle my husband and I purchased from VIP HONDA...this in and of itself, speaks volumes;--the service is great! However, during this experience, we had the pleasure of working with salesman, Richard Freeman. Richard really knows his stuff. His patience and helpfulness made for a pleasant and productive experience. We look forward to making our next Honda purchase in the near future. We highly recommend VIP Honda. See Richard, you will not be disappointed.

Gerry2015

May 31, 2015

I came in to check on pricing for a new purchase. I got a price and told him I wanted to think about it. He got pretty annoyed with me that I wasn't buying that same day. He was mad that the salespeople had spent time on me, but I wanted to think before buying. I never said that I was going to buy that day.

lisacd

May 23, 2015

Professional, respectful service. Dave was natural, no-pressure, and answered all our questions. I hadn't planned on buying the car that day, but they had what I wanted (Fit, manual transmission), right on the lot, so I ended up driving home in a brand-new car. Yea!

Zion

May 5, 2015

Luis offered us great service when we went there to get a used SUV. We originally went there to see a Pilot since we are starting a family and we travel a lot.. So we wanted a good-size car. The car we saw online was already sold out. Luis showed a CR-V instead that was perfectly detailed and in a great shape. He let us test drive the car and offered a great price on it. Unfortunately, I, the wife ;) decided to pull out of the deal at the last minute because I felt that we really needed a bigger car and it was a kind of a rash decision we made based on the look and the state of the car and the good price we were offered. Although he spent hours with us and we pulled out at the last moment literally right before signing the contract, Luis had such great patience and was kind about it. He said he really wants us to feel satisfied with the purchase. They so deserve a great review for the quality of the product and the service they offered. Oh and the owner Mr. Vince came to us and chatted with us. He was a handsome, charming, and young ;) gentleman. Just when you go see a car, make sure you research profusely and know clearly what you want. Otherwise, you may end up making a rash decision you might regret later.

Ami Patel

May 4, 2015

As soon as they think, they messed up with you, they give out completely wrong name of the employees so you can't complain about them on Dealerrater. They have a serious problem here....They are just bunch of liars. I have seen same complaints from other people about the same.....Jose Pasqual is the name that was given to us but he is not an employee at VIP Honda....Alfred Deno is a liar and gave out numbers that weren't approved by his manager plus his Manager was really rude who agreed to one number before and when the customer is ready to pay that amount, they changed the number saying it's our fees!!!! Then they shoud give the final amount to the customer INCLUDING all the Fees not add the Fees afterwords once the customer is ready to write a check!!!!!!

divya

May 2, 2015

I wanted to trade my CR V which had 3300 miles on it. Alfred told me I will have to pay minimum $2k to $3k the max. It was only one model year difference for the trade. once I was ready to pay $3000, Alfred said I have to pay fees on top of that so the number is $3709. I said why did you say max $3000 that I have write a check for. Then Alfred said let's meet halfway and pay $3300. Once I was ready to pay $3300 he said my boss can't take less than $3500. In short, these people don't keep their own words. I was a returning customer who bought that car from them and they still couldn't keep their words....they are bunch of liar's. I would not trust them.....they gave me wrong name of management as Jose Pasqual!!!!

Tarsluis

Mar 17, 2015

It was a pleasure working with Mr. Freeman. I felt no pressure with the negotiation of the price. He guided me through the process with ease. Extremely helpful and commandeering. I would definitely recommend a family or friend to VIP Honda.

Pat22us

Mar 14, 2015

I contacted VIP HONDA on Thursday March 12, 2015 about 6:42pm in the evening after being burnt by another sales person from another Honda Dealership. I was able to speak with Jeannette Macpherson, the VIP HONDA internet sales Rep who listened to me vent for about a half an hour about my bad experience with the other dealership. Jeannette agreed to match the written price that I got from the other dealership and by Saturday March 14, 2015 at 11am, I entered VIP Honda. I met with Jeanette and the sales person Alex Veras, who was great and actually patient given that I was extremely apprehensive. I met with Charles, the sales Manager and Phillip, the general manager and we completed the sale at the previously agreed price. I did my financing with Juan and got my 0.9% financing and was out the door by 2pm, in enough time to get to work on time. I don't ever recall leaving any car dealership in this record time. I don't ever recall visiting any dealership where games were not played. I must say, my experience with the VIP Honda team was very positive and I highly recommend this dealership.

tferguson11

Mar 7, 2015

Richard was a excellent sales person. He was paitent, time consuming, he was very helpful. He really took the time out to make sure we got everything we needed. We was two females lost and trying to find which way to go but richard took his time out and walked us step by step to make the right decision. The decision we maade was a 2012 nissan maxium. We want to thank him and appreciate all his hard work. We love and care for him and he will never forget him. He was a true blessing to two females and we want to thank him so much

clarista77

Feb 27, 2015

There's no better sales rep than Richard "Save 'em Money" Freeman! He makes the entire car buying experience pleasant. He's quick witted and straight to the point. There's no switch and bait involved, he really listens to what you ask for and delievers!

Doylele

Feb 21, 2015

After an awful experience at Fullerton Jeep we headed to VIP Honda where we were instantly greeted by David Otero. He is the BEST car salesman we ever dealt with! So friendly, polite and patient. Explained everything to us in great detail and answered any questions we had. We would highly recommend him to anybody looking for a Honda! The entire process of buying a new car there went very smoothly from working with David in sales to Juan Saldivar in finance. We picked up our new car this morning and couldn't be happier with our overall experience.

awhitespann

Feb 12, 2015

I recently accompanied my Dad to purchase a vehicle from VIP Honda Used Cars. We worked with Richard Freeman, Salesperson and he was most helpful and knowledgeable in assisting us with making an intelligent decision on our purchase. He listened to what we were looking for and how much we wanted to spend. We ultimately got the vehicle we wanted and at the price we wanted. Richard made sure we were comfortable at every step of the transaction. He also has followed up with us a few times since the purchase to make sure we are happy and satisfied with the vehicle and his service. Overall our experience has been a very pleasant one.

Nkeys

Feb 9, 2015

Checked out a used Honda. Martin was very pushy and rude when I said I want to wait a day to think over the deal and he said this is your only chance to buy. Not friendly service.

kevin711

Jan 21, 2015

I had the uncontested benefit and pleasure of working with David Otero during my recent acquisition of a new Honda Accord. David was always expedient and forthright with me whether corresponding in person or via email. When we sat to crunch the numbers and formalize the paperwork, I felt most comfortable with David and the entire VIP staff. Given my experience with David, it is no wonder that VIP Honda is rated among the highest in the region for customer trust and satisfaction. I would absolutely refer David and the VIP Honda dealership to all potential buyers.

lopez27

Jan 20, 2015

I was walking around outside looking at pre owned certified vehicles, I was rushed at by 2 salesman fighting while coming over to me, rushed into a credit application without even driving the vehicle, I felt like I couldnt event breathe. I was then taken into finance office where I was told a percentage, and I knew it was completely ridiculous amount of interest rate, my credit is above 700 and I have a previous honda , I knew the amount was obsurd. I started to try to figure out why it was so high(16%) and after fighting with management they dropped it all the way down to 4.5% , now I have a friend who does finance and he told me if I agreed to the high interest rate they would have made a killing off of me, be very very careful they are ruthless and uncaring, very rude and im very unsatisfied with the service they gave me after my family has been dealing with them for over 10 year's. You will here them talking about a "crack", that means they are trying to "crack" you in the head with the price! Be extremely cautious while your at Vip honda, they certainly do not treat their customers as VIPs as they advertise falsely.

Jodi

Jan 14, 2015

It was a wonderful experience working with everyone at the dealership. William James greeted us as soon as we walked into the dealership and treated us kindly and with respect. He introduced us to his manager, Robert Eberbach, immediately. Both Robert and William were an absolute pleasure to work with. They were very patient with us during the whole process. We would recommend purchasing a car from them to anyone who is in the market for a car.

RLMLJR

Jan 14, 2015

Richard was honest, forthcoming and listened to what we were looking for. He came thru with flying colors and made sure we were happy before we left with our new(used) Honda Accord. When it's time for another pre-owned certified Honda, we'll be sure to give Richard a call so he can work his magic. Great guy, loved is honesty and lack of BS! This is what car buying should be about!

stephen

Jan 12, 2015

My salesman, Richard Freeman, was a pleasure to work with. He showed me two cars that fit my needs and budget and we agreed on a deal. I would go see Richard again if I need a car.

AJC

Jan 8, 2015

A person can never forget. Usually I don't do this. Felt very much insulted. We were there at your place and mistreated bounced around 3 salesperson after seating with them for at least 30 to 45 mins each. In fact manager didn't have courtesy of apologizing. Regarding pricing I got a far better deal then price they quoted. -AJ A very dissatisfied client visited store.

kumarsv

Jan 7, 2015

Had the same experience as other people posted on this forum. They play games. Promise a price in the email just to get us into the show room, then they totally change the prices. I was promised a price and told they have all the colors available in stock. But when went into the show room, sales man looks my price quote and went inside to discuss with manager, comes out and says they do not have any cars in stock for that price. I was not even given any other options to wait for a week etc. George Nealis (internet sales manager) promised all the things over email, but did not even bother to come out to greet us.Never going there again.

Rickyroyal

Dec 28, 2014

It was a pleasure dealing with VIP Honda! Walking in the door I was greeted by the manager Robert who made me feel welcome and introduced me to a salesman Alex Veras who took the time to show me cars and explain and answer all my questions. Once I decided what car worked best for me Alex introduced me to John Castellanos who help me with the finances which went very smooth. Numerous times during the process Robert showed up shook my hand and ask who my transactions was being handled and if I was being taken care of. I was very happy with the whole transaction.

tee

Dec 22, 2014

The car was exactly what i wanted and the price was amazing.The best part was the salesman luis. He was friendly, very knowledgeable, easy going and I even got my first oil change for free. I would recommend this dealership to anyone who want a quality car at a great price go see luis you will not be disappointed .

jefowler

Dec 3, 2014

William James was incredibly helpful with our car buying experience. He was straight-forward, efficient, and very professional. He was much friendlier and customer oriented than the larger Honda dealership down the road. Our experience was much more personal and better at VIP Honda than the other dealerships we had shopped around at. VIP Honda and William James delivered exactly what they promised and we left satisfied with a wonderful new vehicle!

Kristine Giordano

Nov 25, 2014

To Whom it May Concern, Just passing this along since I got no response from Adam himself nor did the owner return my call. I will be sure to post this on every website I possibly can. Enjoy. 11/21/14 I wanted to share my horrible experience with the team at VIP Honda in North Plainfield. Their leasing department team is very unprofessional and extremely rude. I dealt with David Otero and Adam Kuczynski. David handled the actual return of the vehicle in which he told us to come and that he'd wait for us the night we were arriving late; come to find out he was locking up and leaving when we arrived. He rushed us thru inspection, took my original paperwork, said he'd mail us copies of paperwork and never did and assured us a manager would call us if they had any issues with inspection. We continued to get a bill for excessive mileage and when I called to discuss this matter with the General Mgr, Adam Kuczynski tonight 11/20/14, he was very defensive, rude on the phone, cut me off when I was speaking, accused me of lying and was very sarcastic and in the end hung up on me mid conversation after asking me if "I was done yet"???? I can not believe the level of unprofessionalism these two individuals possessed. I will never ever buy another Honda again and will certainly be sure to share this experience with everyone I know. Stay away from VIP Honda in N. Plfd!!!

MR AL

Nov 25, 2014

My wife and I have been dealing with VIP Honda sales and service since November of 1989, and never had a problem, they have always been accomodating and helpful.25 Years is a long time, and if there ever was any issue, they were always willing to work with us to resolve it..

NotAFan

Nov 22, 2014

So, I received an email stating that I was eligible to upgrade my car for similar pricing. I decided to walk in and get a quote to see what my payments would be and mostly to figure out what the email was saying. I felt a little pressured to make split decisions then and there. When I had stated that "I was only there for a quote," I kind of felt like she was too pushy and wanted me to do more than what I came for. Not to mention, she asked me more than 3 times as to why I came in today ( with an attitude) and I continuously told her I wanted to JUST GET A QUOTE! After that I sensed more of an attitude and I greatly did not appreciate that! After paying this car off, I will not be purchasing from this dealer ever again. Also, I do not suggest that anyone buy a vehicle from here as well.

kjsgio

Nov 20, 2014

I wanted to share my horrible experience with the team at VIP Honda in North Plainfield. Their leasing department team is very unprofessional and extremely rude. I dealt with David Otero and Adam Kuczynski. David handled the actual return of the vehicle in which he told us to come and that he'd wait for us the night we were arriving late; come to find out he was locking up and leaving when we arrived. He rushed us thru inspection, took my original paperwork, said he'd mail us copies of paperwork and never did and assured us a manager would call us if they had any issues with inspection. We continued to get a bill for excessive mileage and when I called to discuss this matter with the General Mgr, Adam Kuczynski tonight 11/20/14, he was very defensive, rude on the phone, cut me off when I was speaking, accused me of lying and was very sarcastic and in the end hung up on me mid conversation after asking me if "I was done yet"???? I can not believe the level of unprofessionalism these two individuals possessed. I will never ever buy another Honda again and will certainly be sure to share this experience with everyone I know. Stay away from VIP Honda in N. Plfd!!!

Tom Adamski

Nov 18, 2014

I dealt with Alfred Deno, and Robert Eberbach, no games here, in and out with my certified pre owned Honda in 2 hours. They also gave a fair deal in on my trade. I will use these guys again when I purchase another vehicle.

Njngolf1

Nov 6, 2014

Richard Freeman was our sales rep. He was very efficient and got right to the matter at hand. We needed a used car for a specific cost and he found the right one the first time. Dealing with him was a pleasurable experience and we couldn't be more happy with the choice we made. The service department did a great job cleaning and detailing the vehicle. Everyone made our purchasing experience one that we would recommend VIP Honda to anyone wanting a quality used car.

gmwjp89

Nov 3, 2014

So I return back to VIP Honda after 7 years of my first complete purchase for a 2005 Honda Civic LX Vehicle in hopes to Upgrade. I walk in, or should i say drive in since the dealership is off of Route 22 North Plainfeild and I live 45 miles away. Right away I was greeted by Richard Freeman, a sales representative in which my mom did business with in the past. It was a pleasant surprise for her because she had not seen him for years and was very pleased by the service he provided to her with her vehicle purchase. Not letting my guard down with him because to me he was still a sales representative and I had worked sales before in past careers and know that some tell you anything just to make the sale and commission. This was not the case at all with Mr. Freeman. I explained to him that I was looking for a used but newer Acura and if not that I would go for an Infiniti if they had one that I would like. I did tell Richard Freeman that I could be possibly swayed in another direction if what I specifically was seeking was not there or there were/was a better option, afterall I was searching for vehicles that were not necessarily Hondas. After no car in the lots matched what I liked or imagined I glanced over to a corner where a beatuiful silver bullet was spotted. It was a 2013 Lexus ES 350. I didnt make mention to it, but Mr. Freeman introduced it to me and I got to get inside it and test all the features out which well satisfied my expectations and needs. I test drove it down the highway and around to get a real feel for it. At that moment I realized that I was blinded before. BLinded by the fact of me wanting to choose an Infiniti, knowing that I have heard many bad reviews about it, rather than a Lexus which is highly respected and reliable. Long Story short, I made an amazing decision, and that was purchasing the 2013 ES350 Lexus. Mr. Richard Freeman is the man responsible for making me see and make one of the better decisions I made in 25 years of living. I reccommend this salesman, in fact I would consider him a friend now because he made the experience very comfortable, accertive, and taught me a lot about the vehicle that I had not known. He assured me that the Lexus tops all the previous decisions I could have and I would be Extremely Satisfied. Five days has gone by and the excitement grows more and more everyday about my new beautiful car. In fact, Richard Freeman has called me less than a hour ago to check on me and my 2013 Lexus ES350 Silver Bullet. Continued service after the purchase makes it an even better choice. THANK YOU VERY MUCH RICHARD FREEMAN FOR EVERYTHING!!! I reccommend VIP HONDA, and more specifically I reccommend RICHARD FREEMAN as your Car Sales Representative. Im Gerald Washington and I approve this review!

KBallin

Oct 15, 2014

I've purchased new vehicles from VIP previously and found both sales and service personnel to be reliable and helpful. In August, I purchased a new CR-V and a used Acura TL. This was my first experience with the used car division and I am happy to say that they too are dependable. In fact, the Acura developed a serious, but previously undetectable, transmission problem shortly after purchase, which was repaired under warranty. David was helpful to me as I selected my CR-V; he didn't pressure, and he DID listen a lot.Richard was patient and agreeable as I took far longer than necessary to choose a second vehicle from the used car lot. Robert and Martin were quite patient with my fretting over the repairs to the Acura, and they certainly came through for me with a very expensive repair.I anticipate that the new car service department will continue to be the professional, courteous and efficient operation I have come to know with my previous Honda. They have always answered my questions and kept me informed of the status of repair or maintenance work being performed on my car. In short, I am quite happy with my VIP Honda experience.

Trung Nguyen

Oct 13, 2014

Great customer service and worked with me with trading in my vehicle as well as finding a vehicle that I was to my specification. They even drove the car home for me that day and cleaned it up. Rich Freeman was a great help.

freddyferracci

Oct 9, 2014

Working with William James was a complete pleasure! He went above and beyond what I expected. I would highly recommend him as he made my time with there and the drive up totally worth it! The whole team was great to work with.

leb27

Oct 6, 2014

Salesperson William James was a pleasure to work with. It was worth the drive from Long Island. I would recommend this dealer to family and friends.

jadedixon22

Sep 8, 2014

Outstanding customer service & great quality care for customers. I am a satisfied customer , thanks to Alex , Juan , Alejandro :) keep up the great work ! Thanks for

georgecall

Sep 6, 2014

The Salesman My Wife & I Recommend Is William James!!!! He Was Awesome Throughout The Whole Process!! He Listened To What We Were Looking For, What Our Price Range Was and answered any questions we had to the best of his ability. If he didn't know, he made every effort to find. He was very enjoyable to work with making us feel right at home and more relaxed being first time car buyers. His great sense of humor made it all the more better. We Have Become Good Friends With Mr. James & Anyone, I Mean Anyone I Send To VIP Honda In North Plainfield, I Am Sending Them To him!!! Thank you Mr. James!

MissDaisy

Sep 5, 2014

You will be very lucky if you are helped by Richard Freeman, a true gentleman. He listened to our needs and ideas and found the perfect car for us. And guess what, it wasn't a Honda after all, but a Nissan Altima. Only a seasoned customer-service professional would recognize that the best fit might require some out-of-the-box thinking. He deserves more than a pat on the back, so please give him a raise.

jlivolsi92

Aug 29, 2014

I called in today and spoke with a service associate Ted, and I have never been treated so poorly. I was calling to try and fix a problem I've had with my car for 2 years. I've come to the service center before and no one was able to figure out the problem. They gave me the wrong code and said "good luck." He was rude and constantly talking over me, not listening or trying to be helpful. I called again to speak with the service manager and it was like nothing had changed, still rude, raising his voice, and interrupted me every time I spoke. Nothing was resolved, and all I wanted to know was which serial number to look at.

sharonmonroe

Aug 28, 2014

Our salesman was wonderful. He was accommodating, helpful and personable.He made you feel right at home.I highly recommend using William James as your salesperson.

thomasgalicki

Aug 22, 2014

This was the first car I purchased from VIP Honda. David Otero was friendly, knowledgeable and made the purchase very easy. The quote I was given via email was the same price offered to me at the dealership. No gimmicks or aggressive sales tactics. The color car I wanted was not on their lot so they were able to get the one I wanted in a few days. David did not try to push me to purchase a different color from their lot. I am very pleased with VIP Honda and will purchase my next car from them.

Andi T

Aug 7, 2014

CWe were weary by the time we arrived at VIP Honda. We had been tossed around by other dealerships and our heads were spinning. My 22 year old car had just died and I was new to the car game. Janet Ghazouani turned a bad experience into a great one with her caring expertise and warm non aggressive manner. She worked with us until we reached a point on our ownwhere we were comfortable and ready to buy. I would recommend her and VIP HONDA AS ONE OF THE BEST !!

Andi

Aug 6, 2014

My 22 year old car had finally died, and I was not used to shopping for or paying for a new car. We went to several dealers and spent many weeks this summer being intelligent consumers. I found the car shopping process tedious, confusing and bizarre, but when we finally landed at VIP Honda, it was a relief. Janet Ghazouani, our main Sales Representative there, was courteous, caring and not pushy. All in all, if we were just choosing a car on that alone, that is where we would have bought. In addition to that we got a much better price than at other Honda Dealers we had gone to. THUMBS UP for Janet and VIP Honda.

divya

Aug 5, 2014

I bought 2 Honda vehicles from VIP honda last month and Janet Ghazouni helped us....She is really very friendly and made us feel like part of her family!!! She didn't leave the dealership (they close at 9 PM but she was there with us till 10:15 PM) until I left....that made me feel like she really cares for her customers!!! I will recommend her to all of my friends and family for their next Honda purchase!!!! Thank you Janet for all your help...you are truely an asset to VIP Honda!!!!! She really went above and beyound her duty!!!!

diane.semmling

Aug 2, 2014

My husband saw an unusual AWD, and sent me over to evaluate it for our son. I did not like his choice, but nearby was a less expensive, sturdy, decent 2005 Honda CR-V that would be safe for a young driver. Mr. James did not try to talk me into the more expensive vehicle. He helped us get a good deal on the CR-V. So far, it is a fine SUV that my son loves. Mr. Williams is a credit to VIP Honda. His honesty and pleasant demeanor made this purchase a pleasure.

Vincentdb

Aug 2, 2014

So I did some research before going to this dealership. I saw many reviews said they won't honor online prices and they will play tricks like, when you walk in the dealership, they will say "the car you quoted was JUST sold out and we have a similar one but with more features so it would cost you a bit more ONLY...etc". So I got my online quote, which was pretty good, and went to the dealership. When I walked in, I told them I was looking for George and the sales man David asked me to wait. 10-15 minutes later he came back and said he will take care of me instead of George. So I gave him the quote I got from VIP and he said he had the car and will show it to me. He asked us to wait so he will pull up the car. 10 minutes later we saw the car and he asked us to get in and take a look. So here's when the trick begins! He sat in and point at the screen and said, "look, we have a problem, everything in this car is exactly what you want, except one thing, this car has a navigation". I said I don't need it and I just want my quoted EX-L model without the navigation. He then started the trick I saw on the Internet, "we just sold the car you quoted and we have this car here with the exact color and features you like." I asked him how did he get the key for this car if the car i wanted JUST sold out. He said he accidently had the key for this car in his pocket!? I asked how much it is and he gave me a quote that's $3000 more than my original quote!? I laughed and said no and was ready to leave. He then immediately said he will have the car I quoted shipped to their dealership next week and wanted me to put in a deposit!!? I was so mad at their tricks so i said if you want me to buy it here, you will need to give me a price lower than the original quote. Of course he went in and asked the manager and after 15 minutes, Vanco finally came out of the office and said they already had the best price on the quote and to negotiate again doesn't make sense!? Ok, so I just said thank you and I walked away. I went to an other dealership 2 days later and I got the car I like at a even lower price and the sale person there made it extremely comfortable to buy my new car. VIP Honda is definitely the worst dealership I have ever been to and I will NEVER go back again. Don't be tricked by the 5 stars reviews that were obviously written by VIP honda!!

falzone356

Jul 31, 2014

This is the third Accord my husband and I have leased from VIP. David Otero was our salesperson for the last two. David is friendly and thorough. We are happy with our Hondas and won't go anywhere else!

fon123

Jul 21, 2014

when you walk in to look at cars, they are great. Once you bought the car and they add all unnecessary hidden cost then you don't matter. They don't call when plates arrive they promise things they don't intend to give you as incentives

melgonz

Jul 16, 2014

My husband and I have worked with David Otero in sales on several cars now. He is very knowledgeable and a pleasure to work with. I highly recommend him and VIP Honda!

Andy fabiosa

Jul 11, 2014

VIP Honda send us a price through their website but when we got there, they played the game like they were going to honor the price of the car they confirmed available minutes before our going there. Even after reneging on their internet price by about a thousand dollars saying it was a mistake, we came to an verbal deal higher than the internet quote with the salessman who had to have a front desk mgr approved it . Minutes later , salesman walked to the backoffice and again reneged on our verbal deal simply saying the backoffice manager turned down the deal. We totally wasted 2 hours or so with that horrible dealership. I had owned many cars, this was the first time in my car buying experience where a salesman shake on a verbal agreement after obtaining approval & the dealer boss reneged. Blessing in disguise for us that we do not have to deal with this sleazy dealership again.

Bridgetxoox

Jun 23, 2014

Janet helped my best friend trade in her honda and purchase a used 2009 jeep wrangler! It was a pleasure having her as our sales person. She went out of her way to get us the truck the same night. She's not your typical sales person, she genuinely cares about the costumers and is very honest and straight up. She was extremely friendly and answered all questions we had. Where other car salesman try and rip you off and pressure you into buying something you're not happy with, Janet took the time to find us exactly what we were looking for and accommodate our every need! I will definitely be working with her again in the future! She's the best there is!

tkjmarie

Jun 18, 2014

Last month, I purchased a 2014 Honda Accord from VIP Honda. Janet was recommended by a friend. I set-up an appointment to meet with her. She was not the typical pushy sales person who is only interested in making the sale. She was very professional and addressed all my concerns - and I had a lot of them since I went through a bankruptcy about 1.5 years ago. I did a lot of research prior to meeting with her and I would recommend that you come in prepared knowing what the price of the car should be and current interest rates. Janet worked with me to get the best price for the car and best interest rate. I did not buy the car that night. I actually went home that night to do some more research. The next day, I went back and negotiated a slightly better interest rate and drove the car home that day.I will definitely recommend Janet - she will work with you and make you feel comfortable with the whole process. She tells you what the next steps are and who you will be seeing and why. She is very honest and will not try to push you into something you are not comfortable with and works hard to get you the best price and interest rate.Thank again Janet for all your hard work - I really appreciate you and VIP Honda working hard to get me a really great interest rate!

Integrity John

Jun 16, 2014

Wouldn't honor their internet quote. They said the person didn't know what they were doing.

Starling6

Jun 10, 2014

I brought my car in for servicing here and was treated very rudely by the staff. When I complained to the manager he just sat in his office chair spouting how his dealership was number one in customer service. If being rude is considered acceptable customer service then my business will be taken elsewhere. Do not let this dealership push you around. Push back and demand better treatment.

rob430

Jun 7, 2014

I wanted to purchase the Honda Fit and saw this dealer had a blue sport in stock. The next day I arrived when they opened and they said they didn't have any. I was ready to walk, but then they came up with a blue fit, the one they said they didn't have. I test drove it and liked it so decided to negotiate a price, plus I had a trade. OMG, what a fiasco. With the trade when they appraised it, they held my car key hostage, lol. So I couldn't leave, they held on to the key. Now when all was said and done, getting ready to leave, they handed me a key. One key fob for the new car. I asked where the other is, the reply was it comes with one key. Before leaving and signing off, I had the write they owe me a key, no charge. Since I have purchased 2 Hondas at other dealerships. Yesterday I purchased a new Civic from a Dealer in Old Bridge. What a smooth purchase. Although VIP was recommended and I know customers who go there, I would not purchase from them, unless the Management has changed since.

piglet108

May 24, 2014

Very friendly, very knowledable as she walked us through the purchase of a new car. She took the time needed to make the whole procedure comfortable. Would highly recommend Janet!

Kingshighway1

May 23, 2014

Hi My name is Anthony and I wanna say that I love my new 2014 White Honda Pilot EXL, I would also like to thank Janet Ghazouani for the wonderful experience and service that she provided me with Janet made me feel like I was in my living room she was also very attentive to my needs she got me a great deal and it didn't take forever I was pretty much in and out Janet also explained everything about my pilot and even set up my Bluetooth for me. Janet came highly recommended and now I can understand why! I wish that I would have known her last year when I purchased my other 2 Hondas. I did not have such a good experience then however Janet made me believe in Honda again! So thank you Honda for having sales people like Janet and thank you Janet for such an awesome experience. I will definatly recommend VIP HONDA OF NORTH PLAINFIELD AND JANET GHAZOUANI to anyone I can.

Trinispice

May 13, 2014

I was at another dealership all day and was so discouraged from buying a vehicle, I felt like I was rushed into getting a car. I walked out of that dealer feeling down and disappointed. Then a friend told me about VI HONDA, the name speaks for itself. I spoke to Martin that same they, told him what I was looking fire, when I got there the car was waiting for me, along with William and a Big Smile, I really felt like a celebrity. They were courteous, friendly and professional. I will certainly tell my friends about VI HONDA. GREAT JOB AND THANK YOU.

sdeodat

Apr 28, 2014

My first-time leasing a Honda was an excellent experience. I was recommeded to Janet G. at VIP Honda; She was professional, friendly, helpful & courteous. Janet was a pleasure to work with and I will recommed her to others.

tracyg2502

Apr 16, 2014

Both Alex (salesman) and Robert (sales manager) at the used car lot were very helpful and friendly. We worked together to come to a mutually acceptable deal on a used 2004 CRV.The process was smooth and no problems.

Richard

Apr 14, 2014

My experience with VIP Honda left me feeling confident that I chose the right car at the right dealer. I was treated with respect and I was very comfortable when I was there. The salesman (Nelson) was knowledgeable, friendly and even picked me up at the train station. Although the manager was not very flexible when negotiating the price I still got a good deal.

rachele580

Apr 13, 2014

VIP Honda has the Best deals and the Best Staff. This is my second time leasing a car at VIP Honda. My sales consultant Janet G is always amazing. She's friendly, professional and knowledgeable and she makes leasing a car worry free. Thanks again Janet for all of your help!!!

04camryle

Apr 12, 2014

What can I say "Mr. James was great ! My friend and I got along with Bill very well from the start. We had a blast ! My experience buying this 2004 Camry LE was very smooth, and quick. Bill , thanks for keeping it real ! Enjoy your vacation ! Keep UP the great work !

slroth89

Apr 5, 2014

I had been searching for my next car for 2 weeks and visited 3 other dealerships before I took the hour drive to VIP Honda. There, I realized how simple the process can be when given the right salesperson. I was set to buy a car at a different dealership the next day, but took a trip to VIP Honda to test drive one more particular vehicle before I made my purchase. I spoke with Nelson before coming in to ask about an SUV on the lot. When I got there, he had it parked in the garage so I could get a good look at it out of the rain. He took the time to open the hood for me and show me different features inside the car before I even drove it. He was very laid back and I never felt pressured or rushed into buying a car from him. I purchased the vehicle for a price that was very fair and that I was able to feel good about. This laid back, no pressure attitude was present in every employee I worked with that day. Nelson made my first car buying experience a great one! I will definitely recommend him to anyone I know that is looking for a car in the future.

KV

Apr 2, 2014

I just bought a mini van and after looking around several Honda dealers in the tri-state area, I finally walked into VIP Honda. The first time me and my wife went in there, they gave me a great deal on what I wanted to buy but I thought I could find better and walked out. After a couple of weeks in the market, I realized that VIP Honda was the best. Their people, their process and their price - cannot beat them. My sales person was a really nice and friendly gentleman by the name of Roman Alpin. He welcomed us into the showroom and gave us all the information that we needed to make our decision. Very kind and understanding man. In addition to car negotiation, he would also indulge in small personal talk about family values, his own life etc. Very refreshing, especially cause no one does it these days. Very friendly family atmosphere. I would definitely recommend Roman to any prospective buyer that walks into this showroom. The sales manager on duty was Vanco Eftimov - a tough negotiator. I had no issues with him. Seemed like a very straightforward and sincere person. If he was negotiating with me hard, that is because it is his job. Dealerships have to make a profit just like everyone else, in order to stay in business. He gave me a good deal and I am not just speculating. I know from shopping around a lot that I got a good deal and I have Vanco to thank also. Juan Saldivar was the finance guy/business manager - again no issues. He seemed like a nice person, just like everyone else there. If people don't need add-on charges during the buying process they have to be wary. For example, dealerships will try to sell you their extended warranty and if you don't want it, make sure you keep your eyes open and decline it. Such things usually sneak in during the loan paperwork so please watch out. I wouldn't blame the dealership if they want to sell you something. They are not trying to rip you off - they are trying to make their money and if you don't want them to make it off of you, please be careful. Now comes the best part - I just interacted with Adam Kuczynski [The General Manager] about 3 hours ago [Tuesday]. He was simply awesome - extremely professional guy and very helpful. Here's why - On Monday, I bought my van and drove it home while my wife drove our older car back. It was dark by the time I parked my van in my driveway. I left it there because I was not planning on driving it until Thursday [because of personal reasons]. Me and my wife had to go somewhere and we left the new car on my driveway and drove off in the old car. When we came back in some time [45 or more minutes later] I pulled up behind the van and my headlights shone on a big ding on the left hand side of the van! Needless to say, this was a big shock. I just made the second biggest purchase in my life and I see a huge dent on it. I had no clue how it happened - was it in the dealership during the detailing, did I not check properly before I drove off, or did it happen on my driveway, caused by some vandal? It definitely did not happen on my way back. I would've known if someone rear-ended me. Unfortunately I will never know. The next day I drove into the dealership and since Roman and Vanco were off duty, I was introduced to Adam. Like a good leader does, he immediately took charge, walked to the van to check out the damage, called his guys if they knew something and after confirmation that no one had seen anything unusual, he said he would take care of it for me. I was blown away by his professionalism and demeanor. He gave me the benefit of doubt and said that he was not interested in fault finding or blame game - since I was a customer and I just drove away the car a day before, he said he would get it fixed at no cost...all out of goodwill. Thank you VIP Honda family - you really made me feel like a VIP! I wish you more success in your business.

KVNJ

Apr 1, 2014

I just bought a mini van and after looking around several Honda dealers in the tri-state area, I finally walked into VIP Honda. The first time me and my wife went in there, they gave me a great deal on what I wanted to buy but I thought I could find better and walked out. After a couple of weeks in the market, I realized that VIP Honda was the best. Their people, their process and their price - cannot beat them. My sales person was a really nice and friendly gentleman by the name of Roman Alpin. He welcomed us into the showroom and gave us all the information that we needed to make our decision. Very kind and understanding man. In addition to car negotiation, he would also indulge in small personal talk about family values, his own life etc. Very refreshing, especially cause no one does it these days. Very friendly family atmosphere. I would definitely recommend Roman to any prospective buyer that walks into this showroom.The sales manager on duty was Vanco Eftimov - a tough negotiator. I had no issues with him. Seemed like a very straightforward and sincere person. If he was negotiating with me hard, that is because it is his job. Dealerships have to make a profit just like everyone else, in order to stay in business. He gave me a good deal and I am not just speculating. I know from shopping around a lot that I got a good deal and I have Vanco to thank also.Juan Saldivar was the finance guy/business manager - again no issues. He seemed like a nice person, just like everyone else there. If people don't need add-on charges during the buying process they have to be wary. For example, dealerships will try to sell you their extended warranty and if you don't want it, make sure you keep your eyes open and decline it. Such things usually sneak in during the loan paperwork so please watch out. I wouldn't blame the dealership if they want to sell you something. They are not trying to rip you off - they are trying to make their money and if you don't want them to make it off of you, please be careful.Now comes the best part - I just interacted with Adam Kuczynski [The General Manager] about 3 hours ago [Tuesday]. He was simply awesome - extremely professional guy and very helpful. Here's why - On Monday, I bought my van and drove it home while my wife drove our older car back. It was dark by the time I parked my van in my driveway. I left it there because I was not planning on driving it until Thursday [because of personal reasons]. Me and my wife had to go somewhere and we left the new car on my driveway and drove off in the old car. When we came back in some time [45 or more minutes later] I pulled up behind the van and my headlights shone on a big ding on the left hand side of the van! Needless to say, this was a big shock. I just made the second biggest purchase in my life and I see a huge dent on it. I had no clue how it happened - was it in the dealership during the detailing, did I not check properly before I drove off, or did it happen on my driveway, caused by some vandal? It definitely did not happen on my way back. I would've known if someone rear-ended me. Unfortunately I will never know. The next day I drove into the dealership and since Roman and Vanco were off duty, I was introduced to Adam. Like a good leader does, he immediately took charge, walked to the van to check out the damage, called his guys if they knew something and after confirmation that no one had seen anything unusual, he said he would take care of it for me. I was blown away by his professionalism and demeanor. He gave me the benefit of doubt and said that he was not interested in fault finding or blame game - since I was a customer and I just drove away the car a day before, he said he would get it fixed at no cost...all out of goodwill. He also gave me a new loaner van. While I truly have no idea how the ding happened, he could have clearly shown me the door saying "you should've seen before driving off the car" or "we have nothing to do with it", "sorry cant help" but NO. He chose to listen, he trusted that I was speaking the truth and he decided to help us out. Now that deserves a 5 Star rating. I walked into VIP Honda because they have really high Google reviews [that is what I trust, not the dealer rater reviews]. I know now that these guys have good reviews for a reason. I would highly recommend VIP Honda to any customer looking to buy or lease a Honda. Thank you VIP Honda family - you really made me feel like a VIP! I wish you more success in your business.

tara chambers

Apr 1, 2014

I would like to thank Phil Petris for coming to the rescue and helping me out with my car and also John Stuart . you guys were great and very helpful ! Phil was very nice and understanding about the whole situation with my car and I am satisfied .Again I appreciate you guys so much ! Thank you !

BeeinNJ

Mar 26, 2014

David Otero was amazing! I have never had a pleasant experience purchasing a vehicle before; and then I came to VIP Honda. David was friendly, funny, and extremely professional. My husband and I felt very comfortable with David as our salesman. He did an excellent job of explaining everything to us. He made the whole process so easy, it was ridiculous. My husband and myself intend on using VIP Honda in the future for all of our vehicle related needs; specifically David Otero for sales related transactions. I thought David did such a good job, I even gave his business cards to friends who are looking to purchase a CRV and raved about this dealership. Thank you so much David and everyone who works at VIP in North Plainfield. You guys really got the job done fast and professionally. It was really nice to have something work out easily for once. I Look forward to using you again in the future.

VincentDionisio

Mar 10, 2014

Nelson asked us the right questions when we came in looking for a used car. When we told him that we were looking for a diamond in the roughy (used Honda with low mileage under $10K) he was able to find it. He did a great job all the way to the end.

ChristenFackler

Mar 6, 2014

After months of extensive, meticulous research, I found the exact car I wanted, under the budget that I wanted to spend that no other dealer had wanted to meet me at! Thrilled!!

lambros6

Feb 18, 2014

I was greeted nicely by Rich F. He worked with me to get a fair price, with the help of Martin and especially Robert. They offered to help me with add-ons that i may want to get put on my Jeep and followed up with a couple questions i had had already. Thank you guys!

jcubi0027

Feb 9, 2014

I want to give thanks to Luis Cubi and Pablo Garcia for helping me get approve on a vehicle. Luis cubi went above and beyond in helping me get approve in a ford explorer. I've been to so many dealerships in NJ an I've gotten denied on a auto loan so i was a little skeptical when luis said he will get me approve on a nice vehicle within 1 hour. His services exceeded my expectations and i can't thank him enough for helping me and my family. I'm going to recommend all my friends to go see luis cubi for he could help them get into a new car. Thank you so much luis.

frankaren70

Jan 28, 2014

I recently returned to VIP Honda in North Plainfield, NJ to purchase my second Honda Accord , since my experience was positive the first time buying there. My wife and I were greeted by Janet Ghazouani, who was very friendly and made us immediately feel comfortable at this dealership. We found her to be very interested in determining what our best interests were in obtaining a new vehicle, as opposed to trying to sell us what she wanted to sell. She went out of her way to introduce us to the owner of the dealership and then worked diligently to get us what we feel was the best deal possible on our new 2014 Accord. After the sale, following up with her was a pleasure as she was always easily reached by phone, was very thorough with working out all the details and our vehicle was ready and waiting when promised. I would highly recommend Janet as THE sales consultant to contact as she was very knowledgeable, professional, courteous and just a pleasure to do business with.

Mrswift12

Jan 27, 2014

Very good dealership. What ever problem, issue, concern, or question I had, they took care of it/informed me right away. Would definitely recommend them.

paultowers1

Jan 27, 2014

They were ready to help me quickly and with a smile, very friendly. They answered every question I had. I never felt like i was just another costumer or that they were trying to rip me off but instead worked with me to get the best car i could in my price range. I will gladly recomend Martin & Alex as well as VIP Honda To family & friends.

samsonshneyder

Jan 23, 2014

Both Vanco and Janet are the best example of dedication to the customer needs and willingness to go an extra mail to be sure that overall customer experience is the best. Their professionalism and friendliness together with Honda quality are the main reason we keep returning to this dealership for all our cars needs.

ant0281

Jan 17, 2014

This is my SECOND Honda from VIP Honda. I came back to VIP, because I had such a good experience the first time I wanted to give them my business again. At VIP, I was NEVER intimidated, harassed or pressured at any time to purchase a vehicle. When I came back to purchase my second car, I learned that the first sales rep that I bought my first car from had moved. That is when I was introduced to Janet Ghazouani. When I met Janet she was very personable and had suburb customer service skills. Janet is the type of person who isn't your "typical" car salesman. She is very open and cares about you, and how you feel.If your researching about VIP Honda before you visit or purchase your vehicle, please go and speak to Janet. You will not be disappointed!!! I am def returning for my third car here.

gazer3

Jan 17, 2014

Dishonest pricing. They always provide a price quote that does not include the destination charge, often about $800, and they compare it to a Honda MSRP price that includes the destination charge. What they do is add the destination as an addition on the sales order.

richamir

Dec 27, 2013

Richard Freeman made this experience the best!! From the time my 18 year old and I walked into the dealership, he was patient, knowledgeable and caring.

jobabes001

Dec 15, 2013

I bought a car from VIP Honda about 2 weeks ago. I walked in the door with credit challenges but was able to walk out a very satisfed customer due to William James' efforts.

Dave

Dec 3, 2013

Just wanted to say what a total pleasure it was working with William James and the entire VIP Honda staff. I had been looking around for a pre-owned BMW and happened to find one at VIP Honda. William and the sales team was extremely helpful and very easy to work with in reaching a purchase agreement. From the time I first walked in the door, I felt William had a personal interest in helping me and making my car buying experience a great one. He was courteous, knowledgeable, and always returned with answers to my questions in a promt and professional manner. Thank you again, William, and thank you to the entire VIP Honda staff

denglert

Dec 3, 2013

Just wanted to say what a total pleasure it was working with William James and the entire VIP Honda staff. I had been looking around for a pre-owned BMW and happened to find one at VIP Honda. William and the sales team was extremely helpful and very easy to work with in reaching a purchase agreement. From the time I first walked in the door, I felt William had a personal interest in helping me and making my car buying experience a great one. He was courteous, knowledgeable, and always returned with answers to my questions in a promt and professional manner. Thank you again, William, and thank you to the entire VIP Honda staff.

placedan

Nov 29, 2013

Our purchase today was our second used car purchase from VIP Honda this year. We came back to this dealership because of the great experience we had in March with Alex Veras and again had great service with William James and Robert Eberbach today. William was extremely knowledgeable and very easy to deal with. No high pressure tactics but friendly and easy going, which makes used car buying extremely painless. We will be visiting VIP Honda again when we need to purchase a car.

needed a car

Nov 25, 2013

I bought a used toyota solara convertible about 6 weeks ago. Robert was the sales manager that I dealt with. He was very nice and worked with me on the price of my trade. I was very pleased with the experience..Unfortunately the car had a problem with the passenger door and I had to bring it back to be fixed the first week I had it. Well a few weeks later the door problem came back, parts were needed..I went back to see Robert and he was very gracious and said he would have the car taken care of.. Two days later I got my car back, the door is working fine. I find it very refreshing to deal with someone who is willing to work with the consumer and stand by his sale. Thank you!

gswd1107

Nov 25, 2013

I bought a used toyota solara convertible about 6 weeks ago. Robert was the sales manager that I dealt with. He was very nice and worked with me on the price of my trade. I was very pleased with the experience..Unfortunately the car had a problem with the passenger door and I had to bring it back to be fixed the first week I had it. Well a few weeks later the door problem came back, parts were needed..I went back to see Robert and he was very gracious and said he would have the car taken care of.. Two days later I got my car back, the door is working fine. I find it very refreshing to deal with someone who is willing to work with the consumer and stand by his sale. Thank you!

cstotter

Nov 17, 2013

David Otero was very knowledgeable and informative about the Accord we ultimately negotiated a price on, and answered all questions in a straightforward and honest manner. He was patient and accommodating and wanted to please his customer. Phil Petris, his manager was also open and straightforward, and willing to share information to show that the price was fair. Overall, they made it a reasonable and comfortable experience for an important transaction like this.

robinpegg

Nov 13, 2013

My salesperson, Nelson, was helpful and pleasant to deal with. I told him right up front what I was looking for in a vehicle, and I also told him that sales pressure would have a negative effect on any business we would conduct. He was able to minimize that pressure. He gave me the keys for a test drive, and told me to take the car out for as long as I wanted- and he didn't have to go with me. I was very happy to go without him. When I finally decided to purchase this car, I felt that the price was fair for what I was getting. The manager was willing to bargain and we were able to strike a deal satisfactory to both of us. When I picked up the car, all of the requests that I made were taken care of, and done to my satisfaction. All in all, not an unpleasant buying experience.

Corey

Nov 6, 2013

After Totaling our first Honda Pilot with no significant injuries we knew we wanted another one. William spent almost the entire day working with us and getting us a great price and financing. I would definitely recommend William and the rest of the staff at VIP Honda. Thanks for all your hard work guys!

cjpiasecki

Nov 5, 2013

After Totaling our first Honda Pilot with no significant injuries we knew we wanted another one. William spent almost the entire day working with us and getting us a great price and financing. I would definitely recommend William and the rest of the staff at VIP Honda. Thanks for all your hard work guys!

Majoba

Nov 1, 2013

I recently purchased my second crv from Janet Ghazouani. She is an excellent sales consultant, and does not pressure her clients. I upgraded in my second car and she spent a lot of time going over all the "Bells and whistles" in my new car. Janet told me to call with any questions I had. I called her a few times the first day I had the car and she was very patient! I was very pleased with my VIP experience.

Jinggoy

Oct 31, 2013

David Otero was a professional gentleman who helped us get the car that we want. He knows his products so well that he was able to explain all features that comes with the vehicle making it easier for us to make the decision. Our experience was awesome and will very much recommend his services. We walked out of the dealership happy and will certainly recommend him to our friends. Great job and more power to the dealership! Thanks

John

Oct 20, 2013

I was very impressed with this dealership from the moment I walked into the building. I knew exactly what I wanted. David Otero assisted me through the entire process. He was extremely helpful and did not try to sell me anything other than what I wanted. And when we identified a minor issue with the rear air conditioning unit, David immediately scheduled a service appointment and the issue was addressed promptly. I wish all of my past dealer experiences could have been as pleasant as this.

repsaj1229

Oct 18, 2013

I worked with David Otero and must say that he is an outstanding sales person because he listened to my needs and addressed them so therefore was able to offer things I might want based on this and not sharing wants that would not apply to me. He also is knowledgeable so answered my questions with clear concise responses. He took the time to understand my needs and then offered a car that fit them. I did learn that he was training others and I would offer that he continue in this role as new hires could learn quite a bit from him. He made me feel comfortable and relaxed through out the process and was prompt with follow up from the questions I raised after my initial visit.Overall, if I needed to purchase another car or new someone that was interested in purchasing a car I would recommend this dealership and would send them to David Otero. If he was busy I would instruct them to be patient and wait for him.

andsalmataud

Oct 15, 2013

Robert Eberbach and Richard Freeman were two of the very best salesman I ever worked with. In a very short time they got to know me and understood my situation and what I could afford. There was no pressure, no games -- they truly wanted me to get a vehicle that fit my needs and my budget and worked with and not against me. After my purchase theyt reated me like family and when I asked for a few minor things to be adjusted they made sure it got done and that I was happy. If you are in the market for a quality used car, I encourage you to give VIP Honda a try and ask for Robert and Richard. It was my best car buying experience in the last 25 years.

isidhom

Oct 13, 2013

i had a wonderful experience durind the process of buying my car. the sale process was very friendly. Ron gave me a helpful tour and was sencere in escribing his offer of buying the car. The car was well prepared before I picked it up. Vanco seems very friendly and gave me a good price offer. i picked the car on Saturday october 12 2013 and I wish that this car will well replace my totalled mercedes. I am thankful to these salesmen and I will recommend my friends who are looking for a a mutally win deal

marieast

Oct 1, 2013

VIP Honda makes you feel special. When you go for service you can get a loaner car, if needed. You also get free coffee, cake, bagels, soda, juice, water, whatever you want and the Service Dept is very nice. I would highly recommend VIP Honda in N. Plainfield, NJ. They are #1 dealership in my opinion.

JB628

Sep 25, 2013

I went there with quotes in hand and offers by other Honda dealers. Told them what I wanted. I was then told they had to drive offer to see the car, but first the salesman Franklin has me get gas in the car he was driving over. Why I had to go is beyond me. We go back, negotiate and while still not the best offer thet were close but offered service incentives. I told them what i had offered and they were dumbfounded. They couldn't believe it. They asked who offered and i told them. They then produced one bad review this other dealership had and spent the next 15 minutes telling me how bad the other guy was. Not my style to put others down for self gratification as it seems it was theirs. The then 'worked' the numbers to get to the offer only to then tell me the interest rate was 1.05% higher. Told them what i had, they kept insisting it 'not them, its finance'. they even brought some manager called kevin and when I askd about the financing he copped an attitude. I got up to leave. Elio came after asking me that if he could get the rate would I do business, I said I would and asked him to send me an email. The email never came and when I sent one to him asking. No reply. I then called and had a manager named Andie who had attitue plus caliming she had to track Elio down as he was off and wanted me to fill out a credit app. I asked why i wasn't given that last night, she just added a higher level of attitude blaming Honda for not confirming if they would grant me the interest rate i wanted which i had been already given by another Honda dealer. Told them if this is the service I am getting as a potential customer, I can only imagine what I would get after they have my money. Forget them. I

Hermanp4

Sep 24, 2013

Visited this dealer for a new cr-v. What a tricky dealer ! First gave base Honda discount, then when shown competitor price, immediately dropped price! Forces a 'safety package' on buyers for $995. When asked what it contains, wheel locks ($50 retail)+ paint protection (?!!!!) + another unnecessary feature !! Sales quickly showed flyer for 2s then hid it back under other papers ! Amazing ! No deal, even with manager coming over. Got a letter few days later so called and told straight how much I would buy. Sales told me he would check and call back. 2 h later he called and asked what time we can come on following Saturday. When we went, he played ignorant and gave us old price from week earlier. Just pretended we did not talk price on phone !!Beware this dealer!!! Shabby and sleezy practices ! Bad omen on their later service professionalism if I would buy !Avoid at all cost !

VBerman52

Sep 23, 2013

My experience working with Janet Ghazouani was a very good one. I very much appreciated that she did not push me into making a decision on the spot. After getting the price from her for the car I wanted she gave me time to think about it. There was no stress involved. That made me decide to buy the car from her.

PriscillaCaracter

Sep 19, 2013

I am by far pleased with the service I received last night. We were told when we called and made an appointment we would leave with a car and that is exactly what happened. Once we arrived we were greeted, asked if we wanted anything to drink and the process began. I particularly liked how Mr. Freeman kept us engaged in conversation up until the time we drove off with my sisters car. I normally do not write reviews but I was extremely pleased with the service we received honestly. My next purchase will be with VIP Honda and I will recommend everyone I know that is looking for a car. Great job guys!

mpollachek

Sep 18, 2013

Not honest. Much worse experience then other dealerships. Would advise people to not go there. Drove by and stopped which is how I wound up buying.

0927

Sep 14, 2013

Upon entering VIP Honda, I met Janet Ghazouani and was immediately favorably impressed by her professional and friendly attitude. Janet listened to me explain the car I was looking for, and the price range I was willing to pay. Janet found the car I wanted and also pointed out other options which might fulfill my automobile needs, She was patient while I considered my options and did not exert any undue pressure while I made my decision. After I chose my new car, Janet went through the paper work with me and explained each aspect of the sale. Thanks to Janet, I completed the transaction in a satisfactory and relaxed manner. I am enjoying my new car and have only positive comments about my experience with Janet and VIP Honda.

jesi

Sep 14, 2013

It was a pleasure to buy a car from very experienced and professional salesperson Roman. I got what I expected to buy.Thank you to Roman and I'll bring over my friends and family to buy cars

vrurena

Sep 14, 2013

I worked with Mr. David Otero on my purchase of the Honda Accord 2013 Silver Sport Sedan. Mr. Otero's professionalism is impeccable. Mr. Otero educated me on my purchase, answered all of my questions and gave me reassurance as this was my first car purchase. I felt Mr. Otero's sincerity in providing quality service versus quantity sales in his demeanor. At no time did I feel my purchase was a "sale" for Mr. Otero and this made me feel very comfortable working with him. I would definitely refer my family and friends to work with Mr. Otero in the future. Thank you again!!

Mmiller25

Sep 11, 2013

Everyone was a pleasure to work with at VIP! Thank you to everyone who helped me on Saturday! I love my new accord!! Thank you again!!

camilloja

Sep 8, 2013

Phil Petris is my main contact at VIP Honda in North Plainfield, NJ. As respects recent vehicles purchased, Phil has involved Janet Ghazouani in the process. I think I have purchased 7 Honda's from Phil and have owned 3 at a time while my kids were in college. The Dealership as a whole is wonderful from sales to service, all very customer focused. Phil is a great/caring person and looks out for my interests and obviously the interests of the Dealership, balancing one with the other. As long as Phil is at VIP Honda in North Plainfield I will be buying Honda's from him.

maydet

Sep 5, 2013

I visited VIP Honda on August 24th with my dad to lease a new Honda Civic. Roman Alpin, who is a sales consultant, game us a warm welcome to the dealership. The service provided by Roman Alpin was excellent. He took his time to explain the whole process of leasing a car which it was very helpful for somebody with no leasing experience like me. Mr. Alpin gave us his undivided attention and best service I ever had. He cared about making a difference and he did. Roman introduced me to the owner of the VIP Honda Dealer Bill Vince, who was very nice and thoughtful business man. Mr. Vince took the time to personally thank us for choosing VIP as our dealer and to make sure that we were happy with the purchase. ALso, I met Vanco Stimof, who is the sales manager, he came to introduce himself and to make sure we were happy with the service and the leasing deal. I really felt special in VIP Honda. I went home happily that day driving my new Honda Civic Ex, Roman Gave me a very good deal for my car and I recommend him as your guy if you think about purchasing a Honda in VIP Honda Roman knows best. I totally recommend this dealer, even if you have to drive a little farther, the experience is worth it. Totally go and ask for Roman Alpin (sales consultant); you wont regret it.

mpaglia

Sep 3, 2013

The service I was given for the purchase of my used Honda Accord was outstanding. Both Martin and William were friendly and accommodating. I would highly recommend this dealership.

Dg0304

Aug 28, 2013

Excellent dealer with wonderful experience sales rep. The sales rep that helped me, Roman, was courteous, knowledgable and patient. He was able to carefully explain all the features of the car and the program. I know I got a great deal, because my brother pays $20 more per month for the same car. Thank you VIP Honda. I love my 2013 Accord sport.

Geeker

Aug 27, 2013

Even before I walked into the dealership, I was greeted by David Otero. As I was walking up the sidewalk, he not only opened the door and held it for me, but he did it with a smile - something that is rare to see now-a-days. Immediately, I felt welcomed. I walked into the showroom and started looking around. I just started thinking about getting a new car; I made that very clear. David gave me the space I requested. After about 20 minutes or so looking at the Accord, I asked David for a brochure so I could take it home and compare between different makes. He came back 2 minutes later with a bottle of water and a set of keys. He told me looking is great, but price doesn't matter if I didn't like the vehicle (which made perfect sense). We went out for a test drive. He showed me how the backup camera worked, and even synced up my phone up to demonstrate how the bluetooth worked. He explained all the features in detail. After the test drive, we went back inside. We agreed on a price in minutes. I had 0 intention of walking out with a car - as I said earlier I was just browsing - but David was so knowledgeable and helpful, and he didn't make me feel pressured at all. I will recommend David Otero to all my friends and family, and will only deal with him in the future. He even called me a few days later to see how the new car was and told me if I had any questions, I could contact him anytime. Thank you, David Otero. You have earned a lifelong customer.

ljt72

Aug 26, 2013

Richard was knowledgeable friendly and no hidden BS. Went in looked at several cars even took one home of the vehicles with out hesitation. Thanks

sharonthimons

Aug 26, 2013

From the second I called the dealership I was impressed. I spoke with Robert Eberbach and he answered my extensive list of questions without requiring me to come to the showroom. I asked him what type of deals he could do for me with my credit rating and he was 100% honest. He did not pressure me and made sure I was comfortable with the payments before I went to the finance department. Richard showed me the different types of vehicles and let me test drive the SUVs longer than usual since it was my first time. I would highly recommend if you are looking for a vehicle, call Robert or Richard. Richard even picked me up from my practice the next day so I could finish the paperwork the next morning. They definitely made me this a pain free experience and I will never go to another place to buy a car. Thank to both of you!

Lenn

Aug 24, 2013

Nelson was very pleasant, friendly, helpful and informative. His Customer Service skills were excellent. He provided us with all possible options. We knew we wanted to get a FWD CRV. Although Nelson knew that the 4WD was a better performer, he still provided us with vehicles under both options. He together with his Manager, Martin Kaminiski went through lenghts to explain to us the advantages of purchasing the 4WD over the FWD and answered all of our questions. In the end we had a very clear understanding and we purchased the 4WD. We are very happy with our investment. Thank you both very much!!

G7798

Aug 21, 2013

Janet was an amazing help. She has an incredible personality and is so sweet. She went out of her way to make me happy and comfortable. She took me on a tour of the place and it made me feel really at home. Thank you Janet!!! Anyone going to buy a car... Go to Janet!

kenlong

Aug 21, 2013

Roman was very knowledgeable and helpful in our search for a vehicle. Roman was very respectful of our desired process of purchasing our new vehicle which is why we came back to VIP Honda. Roman put in a lot of effort and we appreciated all of his efforts.

Jmedina816

Aug 20, 2013

From the moment I drove into the VIP Honda used car lot, I already knew from co-workers that the dealership had outstanding employees that take care of their customers. At that moment, I was met by William James. He immediately welcomed me in and knew exactly what he was doing to ensure that I found what I was looking for. Unfortunately, the vehicle I had come there for was sold, but there was a Jeep Cherokee which struck my eye as well. It was a bit out of my price range which was when Mr. James then brought me to his supervisor Robert Eberbach. The two of them sat with me and my wife and after looking through their lot, worked with me to get the best possible price for the Jeep that caught my eye. I was so excited that after speaking with them both, they worked with me and we were able to reach a price both reasonable and beneficial for all parties involved. After the purchase of the vehicle, Mr. James worked diligently to ensure that all my needs were addressed and making the transition process for the purchase to go as smooth and quickly as possible. I would definitely have to say that out of all my car purchasing experiences, this by far has been the best of all. Mr. James and Mr. Eberbach are fine examples of what customer service should be. On a side note, my wife and I were so satisfied with our experience that my wife would definitely consider coming back to VIP Honda when it's time to upgrade her vehicle. That says a lot when a woman is completely happy with an experience that only we men can tolerate.Mr. James and Mr. Eberbach I have nothing but great joy in saying that I love my purchase and I thank you both for all you did for me. As Mr. James said prior to leaving with my car "You know how we do! Show me some love!" Hopefully these words are enough to show that this dealership is a great place to get your new or in my case used car.

katherinevanbenschoten

Aug 17, 2013

I had a great experience at VIP Honda. Roman was very helpful, informative, and patient. He helped me to make a smart, educated decision on which car would be best for me. He wasn't too pushy and allowed me to make the decision that I ultimately wanted to make. He helped to make my first car purchase a very positive experience.Brian was also very patient and informative in working out the financing of my vehicle. He took the time to explain things to me and answers all of my questions. He too made my experience a good one.

Caparelli

Aug 14, 2013

I recently purchased a used Honda and my overall experience was wonderful! I don't normally take the time to do reviews, but the two men made the purchase so easy for my husband and I. The two men were very knowledgeable and so personable. I will not hesitate to go back in 6 months to purchase another car from them for my daughter, who will be obtaining a license and in need of a reliable car. Carmela Caparelli

Pat froncillo

Aug 13, 2013

:Thank you Janet for providing me with outstanding customer service. I have to say what I enjoyed the most was the way you made me laugh. You have an amazing personality, do not ever change. Thank you a million times over I love my new car! It was a pleasure meeting and dealing with you. You are a true :asset to that Dealership. GO TO JANET!!! :)

sansonic71

Aug 13, 2013

I am a mother of two who is pregnant with twins - obviously, it was time to shop for a minivan! As a consumer, I pride myself on doing my research and not being afraid to travel to get the best deal, so I shopped every dealership in a 50 mile radius online before visiting no less than four in person. VIP Honda stood out from the beginning. I was impressed with Robert E, the Used Car Manager, on the phone. He took time to ask me what my needs were and gave me great information that helped me finalize the model I wanted. And when I arrived in person, Nelson was a true gentleman to this very pregnant lady (one might think that everyone would be...I assure you, that was not the case). Unlike the other dealerships, Robert and Nelson showed that they were interested in my business without crossing over into pushy salesmanship. Nelson even tried to sell me a car that was less than my budgeted amount! I ended up with a great car that I love, at a fair price that I could live with.Moreover, the personalities of the staff of the Used Car Sales side of VIP Honda made the experience...dare I say...FUN. I enjoyed buying my car from these guys, and feel like I can contact Robert or Nelson anytime with any issue. I will definitely go to them again when it's time for a new, used car.On a side note: I had to take the car in for a service a few days after buying it to fix a small issue that we were aware of at the time of purchase. I dropped off the car after hours and was given a loaner that simply could not comfortably fit my belly (it sticks out a mile in front of me at the moment). General Sales Manager Phil Petris came to my rescue with swift and impressive problem solving: he gave me one of HIS cars to drive for the day! I guess great customer service trickles down...

quelcia28

Aug 12, 2013

Alfred was very helpful and informative, answering all of our many questions about used and new hondas. He was patient with us, and not at all pushy. Even though he works in the used dept., he was very knowledgeable when we decided to buy a new honda. After purchasing our new car, Alfred spent a lot of time explaining all the features of the car. I wouldn't hesitate to buy from him again and would recommend him to anyone thinking about purchasing a honda, new or used!

gparsacala

Aug 11, 2013

Janet was such a great help in what might have been an otherwise messy trip to get my first car. I had been to numerous other dealerships that day with a certain budget in mind, and the other dealers I had dealt with that day had all either been dismissive to my needs or altogether unhelpful in assisting me in finding something that fit both my needs and my price range. Janet was attentive and understanding - an altogether amazing person that addressed all my concerns regarding buying my first car and giving me a fantastic deal on my new Honda Civic. She worked her hardest to help me through the process of being a first time buyer, and I'm really thankful for everything she's done for me. I'd gladly recommend her to ANYONE who's looking for a fantastic shopping experience.

mcksmom04

Aug 10, 2013

Alfred was very knowledgeable about the Honda CRV and very patient, he showed me the interior of the car and all the features. Took me on a test drive also.Since my credit was not that great, and I was not looking forward to the car purchase/lease, he made me feel comfortable and was very professional, I would recommend Alfred to my friends.Mary Ann Grundman

ronpaz

Aug 10, 2013

Mr. Mandela was referred to us by a very close friend Mr. Paul Higgins. Mr. Higgins as purchased two cars from VIP through Mr. Mandela. My husband and I came to VIP just to look without any intentions on making a purchase. Upon meeting Mr.Mandela I quickly told him so, he was very courteous and told us he understood and there would be no pressure. He remained a man of his word and showed us cars in our budget his kindness and sense of confidence in his cars proved to be a valuable asset and gave us confidence in using VIP for our purchase. We would like to thank Mr. Mandela and Mr. Kaminski for a very wonderful experience and look forward to doing business with VIP again

ward1945

Aug 10, 2013

Janet is a great sales lady. She greeted me as soon as I entered the showroom. Very personable and helpful She answered all my questions. When I arrived there at the dealership, I just wanted to check out the prices like I had done at previous dealerships I had visited, but right away she made me feel comfortable, and suggested I take the Honda CRV out for a trial run to see how I liked driving it, if I had not done so before. I loved it even more after driving it. I was sold. I wanted one. She introduced me to the General sales manager. My experience with VIP Honda was beyond my expectations. I would gladly recommend the VIP Honda in Plainfield to anyone requiring a Honda. I was even introduced to the President of the company by Janet. A very charming gentleman. Everyone of VIP Honda staff members that I had to see were just great.Janet, thank you for all the help and being such a helpful and knowledgeable sales representative. You are a dear.

Jrswain13

Aug 9, 2013

Everyone I dealt with was great, but Martin really went out of his way. He showed me a number if very nice vehicles. All clean and in good shape. i found what i was looking for and the car is in awesome shape at a great price.

vnkgek

Aug 9, 2013

I have purchased one Accord and leased one Accord and three Pilots from VIP over the past years and always been satisfied with this dealership's sales people and service department.Most recently this past spring (2013) I leased both a Pilot and an Accord. The sales person I dealt with was Roman Alpin. He was a pleasure to deal with, both helpful and informative.

ktglynn1030

Aug 8, 2013

Martin Kaminski was very understanding and accommodating to my needs. Worked with me to find the car I wanted and was comfortable with financially.William James assisted me with the final process of the purchase. He was kind, efficient and personable. I was happy to have him by my side.

lacera61

Aug 8, 2013

I met Janet sometime last year while working with another sales person). She was extremely sweet and professional then, as she was to me today. Janet spent quite a bit of time explaining all the gadgets my new Civic EX came equipped with, set my blue tooth cell phone connection, and explained the entire panel of options. I was extremely satisfied with Ms. Ghazouani, and will recommend her to others. Sincerely, Edward Sparacio

potato4931

Aug 8, 2013

Entered the dealership at 6pm after an internet contact. Both Elio & Alfred were eager to discuss my purchase, take me on a test drive, explain everything about the vehicles amenities & take as much time to answer any questions I had. By 9pm I drove out in a 2013 2 dr. accord coupe. Alfred has continued to follow up with me to make sure I am completely satisfied & having no challenges. Would recommend this dealership ahead of a few others in the area. Hope service is as efficient as sales.

frankie405

Aug 7, 2013

I was very impressed with the service I received from Alfred in sales down to the manager and business manager when I decided to buy. I feel I got the best deal, and was treated with respect and care. Buying a car is not always a fun experience, VIP Honda made my experience something I will look back and say I got the best price and was treated like a human being.

hilburn

Aug 6, 2013

VIP Honda personnel are very professional and customer friendly. It was truly a pleasure to do business with them. Very hassle-free approach to selling cars.

rzielinski

Aug 6, 2013

William James was very helpful in searching for a car for us. We had a limited budget and he kept looking until the right one came available. We went to several dealerships and he was the only person who followed through. He didn't forget us even though we didn't have a lot of money to spend.Martin was also accommodating, helpful during price negotiations. They are both nice people and a pleasure to work with.

karendinsmore

Aug 5, 2013

From Karen D.:I researched VIP Honda and found excellent reviews for Janet Ghazouani on DealerRater. I contacted the dealer and Janet made an appointment with me within two days. When I arrived there was no waiting, she offered a tour of the dealership and took me on a test-drive. I had researched the Honda CRV and she answered all questions well and offered advice on leasing vs. purchase. She offered me refreshments and went out of her way to make me comfortable. Her approach made me feel relaxed and not impatient. She told me about the awards the dealership had obtained and introduced me to the owner, Mr. Bill Vince, who spoke with me twice and demonstrated how important customer service is to the dealership. Janet told me that her reputation and customer service were of utmost value to her. I was particularly impressed with her professionalism and customer service, and all the more pleased because I had never dealt with a woman in vehicle sales before.The overall experience was a happy one, not a chore, as is most cases in securing a new vehicle. I drove off the lot the same day with the car that I wanted and a smile on my face. Thanks to Janet, I will recommend this dealership to friends and will return in the future!

lindas524

Aug 5, 2013

I leased a 2013 Honda Civic and David Ogega was great! First time I ever leased and he explained everything plus he really knows the vehicles. He took the time to really listen to me about what I wanted and what I could afford. He couldn't have been more helpful. John Castellanos was terrific, made what for me was a stressful time, an "almost" painless experience (Well, you do have to pay for a car!)Thank you guys,Much appreciatedLinda Scheidemann

Talalock

Aug 5, 2013

VIP Honda was terrific....Adam and his sales associate sent time with us until we were satisfied. We couldn't e happier with our new cars.

goaliegamer

Aug 3, 2013

We had a great experience even though it was a rainy day David was kind enough to grab the car and bring it around front for a test drive. The waiting room had drinks and a T.V. and everyone was accommodating. I got a good deal on my lease and Recommended VIP Honda to my friends David and Sarah who are at VIP Honda now getting a car.

smazuera23

Aug 2, 2013

The service at VIP Honda was great. The sales consultant, Alfred Deno very helpful, thorough and friendly. I went in to get numbers and to look around and left with a car. I would definitely recommend recommend this place and would go back in the future.

BWAAllen

Aug 1, 2013

Genial without being fake-friendly, professional without being hard-baked, expeditious without being pushy or rushed, patient without being patronizing. Always at the ready with follow up calls, Mr James and Mr Kaminski both made the process (never a fun one, in my view) as painless as possible, and without any lingering sense that we could have done better elsewhere. I'd send others, I would return myself.

discoballman

Aug 1, 2013

My wife were purchasing our first car and we had researched for a couple months for the right car. When we realized that the Honda Odyssey was the greatest value and highest rated in safety, it was a no brainer.We searched all over and thru the internet we found VIP Honda. We spoke with Andie and she helped us put the deal together. Andie was friendly, honest and extremely helpful. Afterwards, we dealt with Janet, who went above and beyond what was expected. Janet also helped with any detail we needed addressed and called us as soon as our permanent plates arrived. About a month into owning our new van, we had discovered an irregularity with our windshield, it was fogging up and streaking badly when it rained. I called Janet, she said "no sweat, bring it in, we'll take care of you." I brought our van into service via Janet and they happily replaced the windshield. I would recommend VIP honda to my friends and family, no doubt. It really was a smooth and wonderful experience!Please say hello to Andie and Janet if you do, they are always there to help, which is refreshing;)

Krisnicole

Aug 1, 2013

I went to VIP Honda to lease a 2013 CR-V. I was taken care of by Franklin Noesi & John Castellanos. Franklin and John were so accommodating and made the entire process a piece of cake. They were a pleasure to work with, courteous patient to answer every question I had & see every option available. I would highly recommend them to anyone who appreciates an easy, pleasant car buying experience.

lorchard

Aug 1, 2013

When I first called to inquire, the receptionist was able to provide good information and treated me very professionally. I advised when I would be able to make it and she told me to ask for a specific person. When I arrived at the dealership the car was indeed on the lot but the individual I was told to ask for was not there as it was his day off. I waited for a bit and was approached if I was being helped a number of times. I finally met David Otero and he was very attentive. He showed me the car, was knowledgeable on the product and immediately provided the keys and prepared for a test drive. He made us drive to the Used car lot and introduced me to Robert Eberbach the used car manager. We discussed the vehicle I was interested in, and was able to be direct on what my intentions were. Since I was talking to the manager directly the negotiations were direct and quick. I felt a fair price was reached and did not feel at all pressured or intimidated throughout the process. The finance department Juan Saldivar was also very comfortable to work with and was very informative on the various options available.The whole experience was very good and I would recommend this dealership again.

pbrowne1

Jul 30, 2013

I purchased a 2010 Honda Accord LX-P at VIP Honda on July 23rd, 2013. I was provided with friendly and prompt service by a salesman named William. He quickly addressed my needs and requests, providing me with several certified pre-owned vehicles to test drive and evaluate, Carfax reports etc.My experience ranged from OK to good. The pros were friendliness and customer service. The cons were overall price and quality of work. The car I decided to purchase I felt was priced too high considering some scratches and scuffs I found along the rear of the vehicle and I felt I could have gotten more for my trade in (2004 Honda Civic EX). We were able to negotiate a more realistic price in the end but they assured me they would fix up the scratches before I left the dealership and I didn't look like that was accomplished. One minor complaint after an overall satisfactory experience. I would do business here again the future.

Dee

Jul 29, 2013

My overall experience at this Honda dealership was very good. I was greeted from the parking lot. There were several sales personnel on the floor willing and eager to assist me. Roman Alpin spent time answering questions I had regarding the sales process. He also explained the features of the Honda model I was interested in. He was eager to work within my budget. He was able to beat another offer I had been given by another competitor and the credit union. The staff here is very friendly and easy to work with. I would definitely recommend this dealership to others.

doryann1

Jul 29, 2013

Richard Freeman listened to my needs and showed me vehicles meeting those needs. Mr N. Mandela did the same. Mr Kaminiski helped me to figure out the finances to make it happen. We celebrated my birthday morning by picking up my new(used) Suzuki XL 7. It was a pleasure working with all your associates.

TaraC

Jul 28, 2013

I came here to by my first car and at first it was a little stressful because some of the cars I wanted were out of my price range, but with the help of Janet Ghazouani she pulled everything together and worked her magic to find me a terrific car that I love!. She was great,very friendly, and made sure that I came out of there smiling . I'm happy to have bought my first car here and I would definitely recommend going here and visiting Janet !!! She's awesome ! Thank you guys so much !!!

JT500

Jul 28, 2013

Janet was extremely instrumental in helping us choose the right car for our budget and lifestyle. She made the experience of buying a new car stress free. She even put me at ease with some of my insurance questions.She was very personable, always patient and understanding - an asset to the company.

keithf92

Jul 28, 2013

I am very glad I came to VIPHONDA to purchase my car. it was alittle confusing at first, but with janet being patient and very helpful I walked out with my car the same day. she was very understanding and help me come to a conclusion. If I could do it all over again I would come back here. I highly recommend anybody looking for a new/used car to come here. they can help you find something within your price range. thanks so much and look forward to doing more with you guys in the future.

sudssox

Jul 28, 2013

Purchased 5 cars in my family over the last 5 years. This time it was a first car for my daughter !Excellent all around service.

tarachanel

Jul 28, 2013

I came here to by my first car and at first it was a little stressful because some of the cars I wanted were out of my price range, but with the help of Janet Ghazouani she pulled everything together and worked her magic to find me a terrific car that I love!. She was great,very friendly, and made sure that I came out of there smiling . I'm happy to have bought my first car here and I would definitely recommend going here and visiting Janet !!! She's awesome ! Thank you guys so much !!!

wilkersond

Jul 28, 2013

My overall experience at this Honda dealership was very good. I was greeted from the parking lot. There were several sales personnel on the floor willing and eager to assist me. Roman Alpin spent time answering questions I had regarding the sales process. He also explained the features of the Honda model I was interested in. He was eager to work within my budget. He was able to beat another offer I had been given by another competitor and the credit union. The staff here is very friendly and easy to work with. I would definitely recommend this dealership to others.

gggreer

Jul 26, 2013

My husband and I were skeptical when began our search for a used minivan. Although we narrowed our search to the 2010 Honda Odessey or 2010 Toyota Sienna (both good vehicles with excellent ratings), we were rather pessimistic about the experience we would encounter. Honestly, we still had a bad taste in our mouths from a past "car salesmen nightmare" that we survived when purchasing our Chrysler Town & Country in 2000. As the "hesistant wife," I encouraged my husband to consider using a different approach this time around. I suggested we avoid dealerships and try 'new age technology' such as e-bay or craigslist. He wasn't thrilled with the idea and as a compromise, he agreed to handle the first phase of the search if I agreed to consider dealerships. At the end of the first phase, he identified 2 dealerships (VIP Honda in North Plainfield and another Honda dealership in Langhorne, PA). I relunctanly visited both locations. Much to my delight, I was pleasantly surprised with the staff at VIP Honda. My experience at VIP Honda was vastly different from Langhorne, PA. My husband and I were immediately struck by how much the VIP Honda staff seemed to genuienly enjoy their jobs!! No hard sales pitches from down trodden staff desperately seeking to meet quotas. Instead, the staff was warm, hospitable, professional, upbeat, genuine and friendly. For example, David Ogega voluntarily sat with me for at least 1/2 hour in our Honda Odessey troubleshooting a navigation system issue. Nelson Kawuki meticulously ensured that the Odessey was cleaned to our satisfaction and identified other fixes that even we somehow overlooked. Overall, our experience with VIP Honda was outstanding (and a tremendous relief in comparison to past encounters with 'dealerships.') Although we will have to travel a bit farther, we plan to continue our relationship with VIP Honda by getting our Odessey serviced at their location. After all, at the end of the day, the importance of "trust" is much more important than travelling a few extra miles. GREER FAMILY

kmriggins

Jul 26, 2013

the customer service I received at vip Honda was really great. janet was really great. she did her best getting me a great deal on my civic.

Allison M.

Jul 24, 2013

Janet Ghouzani was full of car knowledge & just what I needed when I decided to buy my car. When I told her I was interested in the CRV she gave me all the information on the car, without giving me the usual stressful sales pitch that most car dealers give you. She showed me the very many standard features that come in the CRV, along with how well this car performs in all weather conditions & the great fuel mileage it gets. Janet took me on a test drive & explained all its features, including the multi-angle rear view camera, the hands free link and the large cargo area. Thats when I fell in love and knew I had to buy the CRV. Thanks to Janet, I had a great customer experience and Im totally satisfied with my CRV purchase.

JudyBream

Jul 23, 2013

Janet worked with us through every detail, and answered all questions. She was very willing to negotiate our lease agreement to fit our particular needs. We would recommend Janet to our family and friends. Having been to several dealers before we made our decisnon, it was a breath of fresh air to deal with a female sales consultant. Her attitude was "I am here for you." Janet also offered her help after all the paperwork was completed and the actual lease signed. We feel confident that we could stop back with any questions and Janet would be happy to help.Thank you, Janet, for your professionalism.Larry and Judy Bream

Ed E

Jul 22, 2013

After reading rave reviews from multiple online resources I called Janet Ghazouani at VIP Honda, told her which vehicle I was interested in and what time I could make it there after work that evening. Even though she worked all day prior, Janet stayed past time she was supposed to leave (and eventually past closing) she never made us feel rushed. She transferred the vehicle from their other lot and it looked really clean so she may have even had it cleaned prior to our arrival. She answered every question and took care of our every need to assure that we got the car we wanted. Ivan the Sales Manager was also peasant to work with. At one point I had packed up and was out the door because we couldn't come to an agreement on how much they were going to give me for our trade and how much I was willing to pay for the new vehicle. When Ivan saw that I was quite knowledgeable about the costs and prices we were able to work out our differences, he let me know that there was a little more wiggle room and after running some additional numbers I presented him with a final offer that he accepted. I've dealt with MANY Auto Sales Mgrs in the past. They will often talk down to you and MANY of them will not budge for of a matter of pride and are more willing to see you walk out the door than to work with you when you challenge their "final offer". Ivan was very respectful and helpful and worked with us until we reached a deal that I was happy with. All around a good experience.

07060

Jul 22, 2013

Janet was amazing. She was unlike any salesperson I have ever met. She took me on a tour of the dealership and I was quite impressed with that. She told me all about the awards the dealership has received and also about the owner Mr. Vince. She said he comes in on a daily basis and meets and greets all of his guests in the showroom. I HIGHLY RECOMMEND Janet to anyone looking for a salesperson who has the customers interest in mind. She was so dedicated to making me feel accommodated, I just was that amazed by her. She has an OUTSTANDING personality and made my visit an awesome one! Janet you are a joy and thank you again!

EdwardEardley

Jul 22, 2013

After reading rave reviews from multiple online resources I called Janet Ghazouani at VIP Honda, told her which vehicle I was interested in and what time I could make it there after work that evening. Even though she worked all day prior, Janet stayed past time she was supposed to leave (and eventually past closing) she never made us feel rushed. She transferred the vehicle from their other lot and it looked really clean so she may have even had it cleaned prior to our arrival. She answered every question and took care of our every need to assure that we got the car we wanted. Ivan the Sales Manager was also peasant to work with. At one point I had packed up and was out the door because we couldn't come to an agreement on how much they were going to give me for our trade and how much I was willing to pay for the new vehicle. When Ivan saw that I was quite knowledgeable about the costs and prices we were able to work out our differences, he let me know that there was a little more wiggle room and after running some additional numbers I presented him with a final offer that he accepted. I've dealt with MANY Auto Sales Mgrs in the past. They will often talk down to you and MANY of them will not budge for of a matter of pride and are more willing to see you walk out the door than to work with you when you challenge their "final offer". Ivan was very respectful and helpful and worked with us until we reached a deal that I was happy with.All around a good experience.

rachele580

Jul 22, 2013

I am currently leasing a Honda Accord 2012 Special Edition. My sales person Janet. G was and is always professional and friendly. Janet made leasing a car for the first time a great experience. She answered all my questions, concerns and helped me weigh all my options. The staff at VIP Honda are warm and friendly. When the maintenance minder wrench lights up on my dash I take my car to VIP Honda everytime, even though there is a Honda dealership closer to my home.

SuzeD1

Jul 21, 2013

Janet was extremely professional and a great salesperson. She wasn't pushy and knew her stuff. She moved the process along very efficiently and was a pleasure to work with. We didn't feel any pressure and we feel she helped us get a fantastic deal for our new car. We could tell she values building a relationship with her clients and ensured us we could go with her for anything in the future. Great service and we'd definitely recommend her and come back to this dealership. Thank you!

SuzanneD1

Jul 21, 2013

Janet was extremely professional and a great salesperson. She wasn't pushy and knew her stuff. She moved the process along very efficiently and was a pleasure to work with. We didn't feel any pressure and we feel she helped us get a fantastic deal for our new car. We could tell she values building a relationship with her clients and ensured us we could go with her for anything in the future. Great service and we'd definitely recommend her and come back to this dealership. Thank you!

FUDO

Jul 20, 2013

Wow!! Janet won us over at hello. When we decided it was time for a new car we dreaded the fact that we had to embark on this adventure. You see we always had experienced the typical sales person, i'm sure you know what I mean. But, Janet was warm, friendly,and very hospitable. At one point I turned to my husband and said "smack me am I dreaming?" she was that amazing. We told Janet we wanted a CRV but were not sure which trim level we were interested in .Janet proceeded to pull up two trim levels and compared both of them side by side so we could have a better understanding of the differences. She answered every question we had and continued to ask us if we were sure of the differences. Then she said we will test drive both so you can experience both of them. ( At other dealers we were lucky we got to test drive they always talked us out of the test drive) But Janet talked us into driving both. We decided on the EX opposed to the LX , thanks to her educational demonstration. I want to tell the world what an amazing sales lady she is!! We loved our experience with her and would recommend anyone interested in a car to go see JANET!!! THANK YOU JANET!!!!!!!

lippmanr

Jul 20, 2013

I had a very unpleasant experience with this dealership. I was looking to lease a Civic and found a good lease deal on their website. When I called to inquire about the deal on the website I was told that they have to send me a quote from their internet department. They sent a quote for the lease payment that we even better. So I thought! When I went to the dealership the first sales person that I spoke with immediately said that the quote that I received required a large down payment. When I became frustrated the manager came over and pointed out that the fine print in the quote noted that it included a number of special incentives (which most people will not be eligible for). I then realized that the "better" quote that they sent after inquiring about the ad from their website was in fact a worse deal. This is a classic case of bait and switch. I am very glad that I walked out.

OTSS

Jul 20, 2013

I went into VIP Honda .I was joyously greeted by Janet. She went out of her way to accomodate me. She made me feel relaxed and comfortable. I was so impressed with her ability to keep my attention. She took me on a tour of the dealership (this was a first, i have never walked into a dealership where the sales people did this). She told me about the awards the dealership had obtained, and also all about the owner Mr. Bill Vince. Janet told me that he comes to the dealership on a daily basis and meets and greets all of his guests in the showroom.With this warmth she exuberated i felt like part of the VIP family.On a personnel level i would like to say that i was going through a very sad time in my life,but when i was with Janet for those couple of hours she completely made me forget all about my hardships and made me laugh and smile , which i haven't done in a very long time. I want to say thank you Janet for making me feel special, and also for helping me get into my beautiful new Civic.

samanthawoods72

Jul 18, 2013

William James was extremely helpful and professional. He truly lived up to the company name by making me feel like a VIP. I will gladly recommend this dealership to friends because of my experience with him.

karensaint1

Jul 17, 2013

My experience buying my new Honda CRV was painless and very efficient. Janet was very helpful and accommodating and I really love my new car.

jadaman

Jul 16, 2013

Janet and Juan were very accommodating in getting me a vehicle considering my credit history. Thank you so much Janet and Juan. I recommend this dealership to anyone looking a Honda.

kytmorg

Jul 16, 2013

Overall we had a good experience; with only a few minor annoyances. We solicited an e-quote for a new Honda Pilot, and the great quote we got had a lot of fine print and various incentives that did not apply, and like won't apply to everyone. So going in you need to expect that whatever quote they give you over the internet will likely increase when you show up in person. And even though we had a bit of a math error (they incorrectly added up the total) and mistakenly forgot to include a line item in the total all together, as an appology they agreed to give us as discount on the installation of a roof rack. Despite these mistakes and the over aggressive e-quote price, they were friendly and easy to work with, and ultimately we were happy with the final result.

hrboyce

Jul 15, 2013

I felt that the dealership and the sales person, Janet Ghazouani, while certainly trying hard to sell the car were trying to do it in a positive manor sticking to the facts. I think they have that option because their product is really excellent and I am really enjoying it now. Also I ended up leasing even though I did not have that in mind going in. I don't think I really completely understood the concept though I had leased once before. Janet and the Sales Manager, Vanco Eftimov, explained it clearly and I really think it is the best option for me and my situation. And as stated before, the car, a CRV, is really great car and at the end of the lease I will probably get another CRV.I have not had any experience yet with the service department but believe that they will be up to par also.Harden Boyce.

gsw89

Jul 14, 2013

janet was very helpful to me recommended me options of verity of cars n helped me to choose the right one of what I was looking for good price I couldn't done it without her help shes very respectful and honest

askmerlinagain

Jul 13, 2013

Awesome experience. Everyone was very helpful and friendly. Loved the car. Loved the staff. Would recommend this dealership to anyone looking to buy a new or used car.

Woody

Jul 12, 2013

William James was awesome he was very low pressure yet accommodating he made my total car buying experience great . I was very very pleased I recommend VIP if you need a used car very good prices , honest and helpful. Thanks guys

johnny57

Jul 12, 2013

Thanks Janet for making my accord purchase a pleasant experience. Look forward to my next experience with you. Go see Janet for you're purchase!

LindsayUdin

Jul 12, 2013

Before I entered the doors of VIP HONDA in North Plainfield, NJ, I was driving an old car and never felt safe. As soon as I walked in, I was immediately greeted by the sweetest woman I've ever met, Janet Ghazouani. I have to admit, I was very nervous considering I never owned a brand new car before, but Janet was so helpful the nervousness immediately went away. She literally sat with me for hours (and I mean HOURS) to make sure I was happy, and happy I was!! I walked out of their with not only a brand new Honda Civic, but a re-assurance that I was safe. It's almost two years already that I have this car and she still reaches out to make sure I'm happy and everything is okay with the car! Still to this day whenever I get in my car, I go "ahhhhhh" and that's all because of Janet. So again, thank you for your help, if it wash't for you I would still be driving a crappy car! I HIGHLY recommend Janet to anyone who is looking to get a new car, because my experience is one I will never forget!!

MilagrosChang

Jul 12, 2013

Excellent experience. I would definitely recommend VIP and Alfred. He was very professional and friendly. I'll see you in 3 years for my next Honda Odyssey.

Cme123

Jul 11, 2013

My experience at VIP Honda was unlike any other. The salesperson Janet Ghazouani has made it possible for me to purchase the car of my dreams. She wasn't like any other salesperson I ever had to deal with before. She was charming, kind, caring and considerate. She absolutely went out of her way to help me and my situation. I am extremely ecstatic to have chosen VIP Honda as my car dealership an especially happy that Janet was the salesperson I got to work with. I am so grateful and I thank her very much for going to extraordinary lengths to help me.

ket92c

Jul 11, 2013

We had a good sales experience here. We love the car and the sales help was great by Bobby and his manager Ivan. We strongly recommend this Honda dealership.

Roxy2013

Jul 11, 2013

Both Mina and John provided exceptional customer service. I wanted to purchase at VIP Honda as it close to where I live and have previously had another Honda which was serviced at VIP and was always satisfied.Mina made me feel very comfortable in this stressful situation of purchasing my new car. He understood my financial situation and worked with his manager to get me a great price without using any high pressure tactics. He made it a very friendly environment. I have and will share this experience with friends and family.John's expertise provided me the financial funding which enabled me to purchase my new Honda Civic that made my payments affordable. It was a pleasure working with him and will share my experience with friends and family as well.A pleasure doing business with these two men.My appreciation and gratitude to both John and MinaThank you,Arlene Santos

Max88

Jul 10, 2013

Janet was awesome. She put me at ease and walked me through the process. I felt comfortable the whole time. She made my buying experience a great one! I recommend her highly.

rbarba

Jul 10, 2013

My experience at VIP Honda with Janet Ghazouani was outstanding, she answered every question I had and took the time to explain in detail all aspects of the purchase. She provided invaluable customer service and I would recommend her to anyone looking for a sales representative focused on the customer's needs.Thanks for the amazing experience, Rosita

Welovehonda

Jul 9, 2013

The BEST Salesperson EVER!!!! Janet was more concerned about me as a person not just a sale. I was so relaxed through the entire process (I never was treated that way in all the years I have been purchasing cars) Janet is a welcome change . If your looking for a real salesperson Go See Janet!!!

Emily

Jul 3, 2013

OMG! I had such an amazing experience and completely in love with my car. I couldn't have done it without the help I got.

Jrryder927

Jul 3, 2013

Gave me a great understanding of my new car.was extremely helpful and knowns a lot about Hondas. I will recommend my friends and family to see him for future purchases

Amirac

Jul 2, 2013

This was 3rd dealership i went to. should have been my first. i read a good review for david on google and went and bought my civic lease from him. super professional, friendly and fast service. i was driving away with my new car hours later.

Anthonygd3

Jul 2, 2013

David was excellent was very helpful an have already sent a couple of friends to see him. Best experience would definitley return to him for my next vehicle.

Broker34

Jul 2, 2013

Working with John was one of the most pleasant car buying experiences. He was very knowledgeable and wasn't forceful. I would recommend John to all my friends and family!!!

Emily95

Jul 2, 2013

OMG! I had such an amazing experience and completely in love with my car. I couldn't have done it without the help I got.

Hondanumone

Jul 2, 2013

John was very friendly I enjoyed his professionalism and knowledge about the vehicle I purchased a few weeks ago. Altogether best car buying experience I've had by far thank you john and VIP Honda

Jerzy624

Jul 2, 2013

Awesome crew and extremely professional, I would definitely recommend VIP for others. For my next vehicle I am going back to VIP Honda. Thank you

jesusislord

Jul 2, 2013

I was excited about shopping for a car, but apprehensive about pushy salespeople. However, I found this dealership staff to be very helpful. What I appreciated the most was the attentiveness to what I was looking for and the price I wanted to stay in. I was especially impressed by the knowledge and professionalism I received from John Marshall. I purchased a beautiful 2013 Honda Accord and I am very pleased. Thank you making me feel comfortable and making the experience a good one.

juicyjelloqueen

Jul 2, 2013

I would like to thank sales rep David Otero for all is help. He was extremely knowledgeable and very helpful. He took his time in explaining the car features. I felt very comfortable discussing the car with him. He made me feel like a valuable customer.

Kristensilvia

Jul 2, 2013

Yesterday i was looking for a new car. John helped me i fell in love with a Honda 2013 civic I'm very pleased and happy with my new car. Great service!

kte2219

Jul 2, 2013

David was so helpful. He answered all my questions. He was great. I was indecisive to purchase but with all the benefits he explained to me did the job

Kylroger

Jul 2, 2013

David Otero was very helpful during my visit at VIP Honda. He was very informative and more than willing to handle all of my questions and concerns. The overall experience at VIP Honda was very good and I will be purchasing more vehicles from this dealership in the future.

loweredimpressions

Jul 2, 2013

Stop by this dealership based on an add I saw referencing a used Honda civic that I was interested in... at first no one assisted me, but after 15 minutes Mr. Otero (David) came and answered all my questions. He was very knowledgeable on civics and accords. I appreciate his assistance for taking the time to school me on what Honda I really wanted. My credit was less than perfect...so I couldn't get the car, but as soon as I save a little more for down payment... I know where to go!

M.trentson13

Jul 2, 2013

During my search for a new car, I was extremely skeptical as to the level of service and price range I would be offered. Since it has been well over 10 years from my last purchase, I understood very little about the car industry and product knowledge aspect. Jonathon Marshall was able to assist me through this process. Being extremely knowledgeable about the technology Honda uses, Jonathon was able to explain the different features each model came with. He answered any and ALL questions or concerns I had asked. Overall, my car buying experience was a blast!!! I am so excited I chose the Honda Accord... Not ONLY will I refer friends and family members to VIP Honda Dealership. I will have them ask specifically for Jonathon for his professionalism and excellence in service.

Mayra89

Jul 2, 2013

As soon as I stepped in I was treated with great quality service .. Made me want to inquire about a car. I would recommend ASAP

Mjonesss

Jul 2, 2013

John is a very courteous salesman. Suggested items i never thought id use but i am to this day. Did not feel pressured at all. If anything i pressured him because i was ready to sign and drive away immediately. Awesome staff to accompany Johns service. A++

mpollachek

Jul 2, 2013

A full review will be submitted when certain issues are resolved which I am working on with the dealership. They seem to want to help

Neeserran

Jul 2, 2013

I have now purchased 2 vehicles from VIP dealing specifically with Dave Otero for both purchases. He's personable and has gone above and beyond, even when I have contacted him with concerns even after the sale. Dave Otero ROCKS!

niknik0490

Jul 2, 2013

Dave was extremely helpful and gave exceptional customer service! He was very patient with me and my needs and gave honest advice! Thank you Dave!

Rebeccasmith_

Jul 2, 2013

Nice guy. Things worked well. The paperwork worked smooth. I fell in love with my new car, 2013 Honda Civic. Thanks to Honda I was able to purchase a car swiftly and without a hassle.

stephasalde14

Jul 2, 2013

Great Service! Would definitely recommend to friends and family. Leftcompletely satisfied and happy with a brand new 2013 Honda Civic LX, perfect price and exactly what I wanted.

Sweetpea19

Jul 2, 2013

It was my first experience buying a car and Mr. Marshall was very patient, helpful, understanding of my needs. I am a satisfied customer and plan on sending all my friends and family to VIP Honda to see Mr. Marshallat

miamipeggy59

Jun 30, 2013

All were very professional as we looked at used car alternatives for my daughter who is just about to get her license. William was exceptionally helpful. He showed us a car which was exactly what we wanted and offered us a fair price for that. We had no trouble at all with an of the paperwork or purchase steps. William is very professional and friendly throughout the process.I will say, however, that the experience would have been slightly better had the dealership pointed out a dent in the car (we noticed it as soon as we got home); as well as given us a little more gas. As far as the dent, it would not have prevented us from buying the vehicle, but it was sold without mention at all. Furthermore, the dealer should indicate that there is little gas in the tank and offer to fill it (it doesn't even have to be for free!). We were so excited about the new car that we didn't notice that the gas registered on E until we got home. We hoped we could get to a gas station without incident (which we did). Overall, though, the experience was good and I would recommend this dealership. Next time, however, I know two additional questions to ask! "Does the car have any dents or nics?" and "How are we on gas!?"

amarer

Jun 29, 2013

I was an incredibly well-researched buyer. I had visited multiple Honda dealerships in the area (including Open Road Honda and Garden State Honda) and was totally disappointed in their lack of customer service. Not only did these places give me a reason to buy elsewhere, they genuinely didn't care about earning my business...even at a midnight madness event!!! From the moment I began my interaction with VIP Honda, that all changed. First, Martin was understanding of my tight financial situation and offered to price match (and even price beat!) over the phone. He hadn't even met me and already, he was going out of his way to treat me like family. THIS is customer service, people. Then, when I went in to see my car, William James went above and beyond to make me feel comfortable. He was personal, friendly, and just an all-around great guy. That night, I sat with Martin and William past closing (remember...they had been there all day!) and talked through the purchase of this car. The weather turned in to thundershowers that night, and I expressed my discomfort in driving home that night. No problem. They offered to keep it for me overnight and have me come back at my earliest convenience. The next day, I came back in and met with John Castellanos. Anyone who has ever purchased a car knows that sometimes, the hidden fees and all of the financing can be overwhelming. John was the most unbelievably patient and helpful person! He sat with me for TWO HOURS and let me run every single number until we came up with a combination that I was comfortable with. Even after everything, there was no pressure to purchase the car. No one ever made me feel like I was annoying them or being an inconvenience to them. This is a stark contrast to Garden State Honda, who didn't even want to pull a car out of the showroom for me to test drive!!! I am thrilled with VIP Honda and strongly recommend that you give them a chance to earn your business. I am the proud owner of a Honda CRV now and I just love it! Looking forward to buying our next car from VIP Honda.

akolet

Jun 29, 2013

I was an incredibly well-researched buyer. I had visited multiple Honda dealerships in the area (including Open Road Honda and Garden State Honda) and was totally disappointed in their lack of customer service. Not only did these places give me a reason to buy elsewhere, they genuinely didn't care about earning my business...even at a midnight madness event!!! From the moment I began my interaction with VIP Honda, that all changed. First, Martin was understanding of my tight financial situation and offered to price match (and even price beat!) over the phone. He hadn't even met me and already, he was going out of his way to treat me like family. THIS is customer service, people. Then, when I went in to see my car, William James went above and beyond to make me feel comfortable. He was personal, friendly, and just an all-around great guy. That night, I sat with Martin and William past closing (remember...they had been there all day!) and talked through the purchase of this car. The weather turned in to thundershowers that night, and I expressed my discomfort in driving home that night. No problem. They offered to keep it for me overnight and have me come back at my earliest convenience. The next day, I came back in and met with John Castellanos. Anyone who has ever purchased a car knows that sometimes, the hidden fees and all of the financing can be overwhelming. John was the most unbelievably patient and helpful person! He sat with me for TWO HOURS and let me run every single number until we came up with a combination that I was comfortable with. Even after everything, there was no pressure to purchase the car. No one ever made me feel like I was annoying them or being an inconvenience to them. This is a stark contrast to Garden State Honda, who didn't even want to pull a car out of the showroom for me to test drive!!! I am thrilled with VIP Honda and strongly recommend that you give them a chance to earn your business. I am the proud owner of a Honda CRV now and I just love it! Looking forward to buying our next car from VIP Honda.

clouds2

Jun 27, 2013

My experience with Janet was nothing short of EXCELLENT!!! She made us feel VERY at ease with our car buying experience from beginning to end. We were very nervous about going because of prior experiences at other dealers but Janet was so friendly and so sweet she made us feel like her friend. She was very knowledgeable about all the vehicles. We couldn't decide between the Civic or the Pilot but Janet said the Pilot would be better for our lifestyle and she was right! We LOVE our new car!!! We had a certain amount of money we could work with and Janet was able to make things happen for us. I will absolutely go to VIP Honda in the future and see Janet again for our future car buying needs!! Thank you again

sherryxiao

Jun 26, 2013

All the bad reviews that comment on this dealership is totally true. This is THE worst dealership I've EVER dealt with. We purchased a vehicle from this dealership in June 2012. The salesperson who greeted us was fine, but when we went through the process of purchase, our nightmare began to roll. We had enough cash to get the vehicle, but we were told that this was not even an option. They only agreed that we cut a check of $3000 and the rest of it had to go through finance. And we agreed to accept this term reluctantly since we really dedicated our time to drive to this place with our baby together. With my 800 credit score, I was given a bad rate of 6% from TD bank. Fine, I swallowed this bitter pill for the sake of our baby. It was a few days later when I received the letter from the bank that I discovered that the rate was 4% from Chase. What a scam!Then as the unpleasant finance process went on, they tricked us again by forcing us to purchase the GAP insurance. I was really enraged and almost walked away. But on the second thought on our newborn and their promise that this is refundable upon cancellation, I gave in and took all the loss just in the hope to get home as quickly as we can. They have been trying to find all kinds of excuses to keep us in the dealership for almost the entire day and the baby was getting terribly tired.BUT this is only the beginning of the nightmare. Two weeks later in July 2012, we paid off the vehicle and sent in the GAP cancellation form with all the required paperwork. To make sure that they received the documents, we even took another one and half a hour to drive there and drop off the documents--the second copy. I waited patiently for almost one year for them to process the refund. But I haven't received the check, nor any words from them since then. I have trying to reach them via emails and phones for hundreds of times within a year, no one answered my request. Their finance guy, John Castellanos, is the rudest and most insincere person I've encountered. He lies. They have been trying to avoid me or find all sorts of excuses to refuse to give me a refund as they know it will be hard for me to drive there.Working with this dealership is a terrible experience. I am a professor who teaches in the university. Few things could agonize me as such. It has been wasting a lot of my time that I could use for other more important stuffs. But I will continue to fight for it not just because of a few hundred dollars but for the sake of fairness and integrity. Luckily I kept all the records and will get in touch with NJ Office of Consumer Protection to report this fraud. This business is a PROBLEMATIC place full of swindling.

Greg

Jun 25, 2013

JONATHAN MARSHALL is THE Person TO SEEK OUT. . He is real and was a blessing throughout the entire process and we will be back. It's was great to work with Jon along with his positive attitude to get the deal done from beginning right until the very end. AMEN with that.

hondauser24

Jun 21, 2013

We were looking to purchase a Honda vehicle and were immediately approached by the Sales Consultant, Johnathan Marshall. He was extremely courteous, honest, and sincere. He was extremely knowledgeable and was able to answer all of our questions. We were extremely satisfied by the service he provided us and the whole sales experience was quick and easy. I could not ask for anything more from him and we are satisfied buyers!

agata9102

Jun 20, 2013

This was my second time at VIP Honda. After visiting several Honda dealerships in the area, VIP Honda offers the best customer service. Martin and Alex made our experience very pleasant and they treated us very well.

maureen5

Jun 19, 2013

Robert helped us get our 2013 CRV EXL NAV this past December and has followed up with us ever since. It was a good experience and we enjoyed the time. Robert set up the blue tooth and explained how to use it months later when we had trouble with it. We asked him recently about what type of oil we should use and he got back to us very soon and told us about oil changes and ordering more accessories as winter approaches. Ivan his manager was very helpful too. We are very pleased with VIP Honda.

shrttmprd

Jun 17, 2013

Franklin was the most professional car sales associate I have ever encountered. He was patient with me and informative on narrowing down my car selection. I trusted his feedback and did not feel like he was pushing to meet a quota. Considering I failed to abide by the cardinal rule in car purchase (a woman should never be alone when buying a car), I was very satisfied with my selection. John, the manager, was also patient and answered all of my questions about the sales contract. He made sure I understood the terms and accommodated my situational needs. This should be the only place people should visit if they plan on buying a car. Make sure you ask for Franklin because he knows how to take care of his clients and John makes the deal a reality.

irtazak

Jun 13, 2013

My experience at VIP Honda helped make my first car purchase easy and relaxing. Both the salesperson Alex and the sales manager Martin were very helpful in making sure that my experience was both informative and stress-free. They made sure to sit down in the car with me and show me all of the features and how to use them. Since this was my first time buying a car, they made me feel very comfortable in making a very important decision. I was very pleased with the pricing of my car and the deal that they made was very affordable and ultimately became the deciding factor for my purchase. The staff was kind and friendly and it was very evident that they wanted our business together to be a good one, and it definitely was. I would unequivocally recommend VIP Honda to anyone looking for a relaxing car shopping experience.

KristinR

Jun 12, 2013

This was my first time at this car dealership and I was pleasantly surprised by the overall experience. The employee who helped me was William James and he was very friendly and knowledgable. He wasn't pushy and he gave us a decent price on the car I bought which was a 2000 Toyota Avalon. I would recommend this dealership to any one who is looking for a used car in decent condition.

PHOOF

Jun 12, 2013

CURTIOUS WITHOUT ANY TYPE OF PRESSURE FOR A SALE MADE US FEEL COMFORTABLE WITH ARE CHOICES of color and model all this and the price was right vip will be recomended to anyone we know interested in a honda

tjtraylor

Jun 6, 2013

THIS CAR DEALER IS HIGHLY RECOMMENDED - Outstanding used car purchasing experience! The Sales Consultant (Richard Freeman) was an absolute pleasure to work with. He was warm and friendly, had great product knowledge of the vehicle we were interested in buying, completely understood what we were looking for in a used car, and was considerate of the budget we were working with. The vehicle we test drove (and ultimately purchased) was immaculately clean, in excellent condition for a 2007 model, came with a free CarFax, and was reasonably priced. Before we took the car home the Sales Consultant spent about an hour with us to make sure we clearly understood how to use every feature on the car --- radio, heated seats, moon roof, all the lights on the dashboard, etc. He even took the time to show us where all the fluids go in the car! It is extremely rare these days to find a Sales Consultant so dedicated to ensuring a superior customer experience. This was our first time purchasing a car from VIP HONDA and definitely will not be our last!

patrickneufeld

Jun 3, 2013

John worked above and beyond to get the color choice that we wanted. He even went and got the car on his day off and drove it to the dealership so we didn't have to wait on shipping. Process was fast as well. Total time in dealership was 2hrs or so from finding vehicle to signing paperwork ( did have to come back to get car)

D1313

May 28, 2013

I feel I was fortunate to have purchased my car with the help of Janet. She went far out of her way to make everything right. It had been many years since I purchased a new vehicle. I was apprehensive at first but Janet treated me with utmost profession and kindness. She is a true asset to VIP Honda.

Frank11

May 26, 2013

The moment I entered VIP Honda I was treated like family. Adam Kuczynski greeted me and asked me how I was doing ( to me that was a lot nicer than how can I help you ) Adam and I talked and Adam could tell I was a little nervous about looking for a new car. Adam was very professional and he introduced me to his associate a nice young man (John Marshall). John was very patient and pleasant also. John talked to me and not at me because I was unsure exactly what I wanted. John talked to me about my needs and how John could help me. John took my personal information and in a matter of minutes returned with a bottle of water and Adam. I had options and they went over them with me. I got to choose the car I wanted, how much down, what my monthly payment would be and most importantly stay in my budget. John then introduce me to John Castellanos who had all my paperwork ready and walked me through the final paperwork with a smile. What most impressed me about my experience at VIP Honda was the people there and how they treated me. They made me feel like family and not a hot potato getting tossed around from person to person. LOVE VIP HONDA!

HOTHONDA

May 24, 2013

This was a great experience as most people dread the purchase of a car! I went in there with the intentions of purchasing a new vehicle, but with the expertise of my salesperson Nelson and the guidance of Mr. Kaminski I changed my mind and purchased a used car instead. It was a perfect fit. They found what I could truly afford and what I needed. Most dealerships that I have dealt with push a new car on you no matter if you can afford it or not.They treated me like a human being and that is rare in this business. i will gladly return to VIP Honda!

Nncay

May 23, 2013

Mina has sold us a car told me he was going to prep the car before we took it home the car was dirty and smell like some smoked in it before horrible service then tells me my plates will be in before the month now my temp plates are expired and still no plates has not returned any of my calls horrible sales man?

wysiwyg7899

May 23, 2013

I gave a hi rating for customer sevice and friendliness because Gwen Melisi is always a pleasure to deal with She is friendly, knowledgable, and very helpful when I'm trying to determine what service I need for my car. I always walk away from the service feeling that all the repairs she recommended were really needed. There's a Honda dealership nearer to my home (about 5 minutes) on Route 22 in Bridgewater, but I don't mind the half hour trip to go to VIP Honda because of her.

abc123123

May 7, 2013

Worst dealership ever....All these bad reviews on here are absolutely true. Place is a total scam....I went in to purchase a new Honda. Went there saw the car, test drove it and everything. Signed all the paperwork, left the down payment and was on my way. About a few weeks later I come out and my car is gone!! They repo'd the car out of no where. I called them immediately and they acted like they had no idea what I was talking about. It took me a few days to get some kind of answer and they couldn't come up with nothing but saying that the car had no insurance on it. Really? I sent them papers showing them that there was. They kept making up excuses on why they took it. Didn't even get a chance to make a payment on it. Said I wasn't getting my money back or nothing. So what they did was waited for themselves to get funded from the bank and took my car and kept my money. They scammed me out of everything....They ended up doing the same thing to a friend of mine too. Don't worry legal action is being taken and the BBB will be getting a complaint from me to. So please stay away from VIP Honda if you want to keep your money and sanity...

hopeshuster

May 4, 2013

My husband and I both bought new Accords from this dealership in June 2012. As part of our deal our salesperson gave us each 2 coupons for a free oil change. The coupons said they were for a free 1st oil change. I asked our salesperson if we'd be able to use them for more than one oil change and he said yes, no problem. Well, my husband went for his 2nd oil change today and they would not accept the coupon. When we asked to speak to a manager they made us wait 10 minutes until someone came to speak to us. The guy basically told us our salesperson lied to us and then got mad at my husband for yelling. He couldn't understand why we were angry. Told us he couldn't comp us only a general manager could and none were there because it's the weekend. He then brought us into the office to speak to another guy who was condescending and made us feel like we did something wrong, when their sales person lied to us. We'll never go back there again.

Valentino24

Apr 13, 2013

Signed a deal forv$288 as i was getting ready to leavevwith the vechial they stopnme to tell me its gonna be $388 ..Con artist!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Never go there !!!!!!!!!!!!!!!!!!!!scam!!!!!!!!!Took my money for a deposit and the deal fell thru and I took me calling 17 times over 3 weeks to finally get my money back.

Srirama K

Mar 17, 2013

I Strongly recommend to avoid VIP Honda based on my purchase experience last month 2/13.. they are Unethical and lacks customer respect. when i questioned them about these, the answer is we are not getting any money on your purchase so as the reason for the behavior. Thoroughly annoyed by the behavior.

satyapurna

Mar 17, 2013

I had a very bitter experience in recent purchase. when i was buying a used car from Dealer i do have expectation that it will come with basic needs which i realized it only when i went to buy the car like they said they have only one key. For a question on my expectation to dealer mentioned that "non certified" cars are sold as is with no extra provision. but for question of why is the price is higher than KBB value at dealer and what is the difference if it is "as is", there is no answer. When i was about to walk off from offer one of the sales person(mario labib) came to and told that he will take care of what ever is not there. Recommended that the duplicate key can be done at Home Depot at much lower price, will get it reimbursed. After i purchased the car he changed his word and recommended that i should talk to Area sales General Manager (ken messink), who doesn't even know how to talk to customer. I am not sure how they have him in Sales General Manager role who is not even good as Sales guys. I would like to avoid recommending this dealer for any prospective buyers as VIP Honda dealer team is all the worst ever i saw as Honda Dealer and wondering how they got Presidents Award when they doesn't even know how to talk to customers. I was quite unhappy with 3 Sales people i have interacted (ken messink, mina suryil & mario labib) , i recommend prospective people to be vary of VIP Honda and the sales people. I would recommend the VIP Honda team to make sure they follow the basic things1. Ethics2. Respecting the customers3. Avoiding false promises

Pnimish15aprr

Jan 24, 2013

A nightmare experience. I usually don't get enough time in my busy schedule to write good or bad for anything and this is my first time to write my experience, so that someone can think 1000 times before dealing with this VIP Honda. I was there to buy a new vehicle and after selecting model, we came to table to finalizing deal. Of course, that price is always negotiable and that's what I have asked to do. But Bobby's manager shook my hand and said, sorry I cannot sale you this car. Since, Bobby had my cell number and he learnt that I have left due to his manager's blunt response not to sell car, he called me 6 times on the same day to get me back in. At that time, I almost had deal with Open Road Honda for the same new vehicle but since Bobby was asking me to come over and assured that manager will not be handling my deal, I thought to go back to him.His promise me to get best deal was again a fake and misleading statement. Along with all other charges, which were already higher than Open Road Honda, he added $750 as a loyalty program. When I have asked for what, I got his answer that if you have purchased a vehicle in last 24 months, he can waive that otherwise you have to pay.His another manager and him were totally fooling around to us, especially asked me to come over on the very same day from Open Road. I have end up walking out of door with frustration and a lot of time wasting and a full sense of being cheated for their hidden fee of $750 loyalty program and all.Ultimately, I have purchased the same vehicle at Open Road for $1000 less and without hassle with Julia Santiago. I really felt that I owe at least a courtesy to inform people not to be cheated or wasting time with VIP Honda at North Plainfield, NJ. If you can look in to their reviews on dealerrater.com, they are worst and last in the list and that support my this review as well.I dare you go find it yourself with them and you'll join me on this board with rest of us.

Mattyp0119

Jan 23, 2013

After spending some time with Mario, he kindly answered my questions and was knowledgable. I decided to take some time to think about my purchase and ultimately went elsewhere for my car. The part that made this whole experience so terrible was that I was contacted that night by Mario, told on the phone that I was disrespectful, and then texted that what I did was "really messed up". I cannot believe how unprofessional that salesman was and although this dealer is close and convenient to my house, this immature behavior has turned me sour against VIP Honda forever.

CarBuyer11213

Jan 14, 2013

Phil is your typical sleazy car salesman. These guys are unethical and will throw every sales tactic at you. Beware of Phil who wont let you speak, cuts you off when you ask questions. "Phil can you please explain and break down exactly what fees are included here?"...to which Phil will say "You're focusing on the wrong number here." No Phil, I'm focusing on EXACTLY the right number here. Please do yourself a favor and go to Paul Miller Honda instead. Those guys are so honest in comparison its crazy. Hey Phil if you're reading this, no one cares that you've "been doing this for 25 years" as you said. I saw right through you. Terrible.

meansvt00

Jan 1, 2013

They have by far the most misleading dishonest website i have ever seen.I was looking to purchase a certified used vehicle form them and found what i thought was a good deal. went through the whole processs contacting them getting credit preapproved and making an appointment to purchase the vehicle. Now this whole time they still mislead you into thinking you are getting the vehicle for the price listed on the website. I go to the dealership and see the vehicle sitting out front with a price $9000 more than the site. Now i know the price on the car is usually a bit hiogher but that was crazy. So I leave and call the woman i was dealing with and she tells me you have to look on the website under the estimated payment box that is under the giant price is a tiny disclaimer that you have to click to open. it says i can buy it for the advertised price after a $6799 down payment. What a joke!!!! It now is the most expensive vehicle list anywhere. I ask her about the deceptive practices and all she said was she was no going to argue with me. Im not looking to argue just sad they wasted my time and theirs because there was no way i was purchasing the car. If they had the cheapest price around i still would not but from them.

ditanya

Sep 24, 2012

I went to this dealership to purchase a used vehicle. They play the game very well. I was told that I couldn't get financing for the used vehicle I wanted. They called me at work and said they could put me in a lease. Because I had no car at all I considered the lease, they called me 3x's with high monthly payments. I told them no and hung up each time. They finally came back with a payment I could afford. I had the lease for 2 yrs although the car was reliable I was very unhappy with leasing and the small vehicle. I received a letter from the salesman recently about turning in my lease early because I only had a yr left on it. I wasted my time again going in their to talk to him. He played the game very well by taking me over to the used car lot again but when we got back to his desk he tried to put me in another lease saying my payments for a used car would be too high!!!!!! I would never recommend this dealership to my worst enemy let alone my friends and family!!!!! :(

anand.mirji

Sep 23, 2012

Mark is an excellent Sales representative and almost decided to buy Odyssey, however his manager involved in discussion & screwed up; due to his rude behavior and started expressing his anger on customer absolutely no professionalism. Horrible experience & they wasted my 4 hours in weekend. Honestly I thanks Mark.

drlahru

Aug 1, 2012

Since buying a car is such a big purchase, we visited a few dealerships for the best price and customer service. Since VIP was given awards in the past, we thought we would be treated with respect at that dealership. They were one of three dealerships that we shopped. At VIP, the price of the vehicle was the same as the other dealerships we had visited. But when it came time to work in the trade, They first offered us a price for our trade in, but then when it came to sign the papers, they offered us far less than what they had said as well as far less than any other dealership that we had visited. They were then not willing to work with us at all with the sale of the car. What I am most disappointed in, is that they had our contact information, but they made no effort to negotiate any further. So we went with another dealership and will not recommend this one to anyone!

Car buyer

Jul 23, 2012

I was impressed ONLY with their prompt response by a Internet sales person(Junia Massena) after I requested a quote through Internet. That's why I decided to go to the dealership. My worst experience so far has been, unfortunately, at the VIP Honda dealer here in North Plainfield, NJ 07060. After speaking with Janet Ghazouani - the store sales person, I knew I was in a wrong place. Maybe just like she told me"you shouldn't come to us" . I guess she was in a bad mood that morning. She was impolite from the very beginning and speaking/ acting very unprofessional. I was very uncomfortable during the entire conversation. I don't think I was treated right as a customer, or , a potential buyer. This dealership is a disgrace to the Honda name. The sales person has awful customer service skills.

bharani.b

Jul 22, 2012

The first and worst dealer I ever met.I had a chat with the guy Mathew on 19th July. I wanted to trade-in my car for $6000. I was asked to handover my car keys and sign a form to have the appraiser appraise my car. The sales person (Mathew) asked me if he take my car for $5200 whether we can have a deal. I said Ok. At this time the appraiser is done with his process and mathew came back and told that my car is worth just $4000. We spoke abt 90 mins or so and the final price quoted for my car was $4000. I thought this wont fit my budget and left that day.I had a discussion with my wife and friends about the deal and we worked out budget again, made up mind for that price he quoted and called them back on 21st july to check the availability of the same car that I opted for. it was still available they confirmed. I drove to Viphonda immediately as I booked an appointment at 6:30 PM on the same day.My entire family (my wife, 2 yr old son and my 65 yr old mom) came with me. They were very anxious to come to the dealer to buy the car. It was 1 hr 30 mins drive for me. I live far away from North plainfield. I reached there exactly by 6:25 PM. But Mathew wasnt there. i specifically wanted my appointment with Mathew as he was the one who assisted me the other day. I called Mathew's mobile around 6:35 to say i am waiting for him. he responded that he is on the way and will meet me in 2 mins. He dint turn up till 7:30 PM. Hence i opted for some one else to assist me. One more sales person came (I vaguely remember his name. Its Afzan or Azhan. i dont remember exactly) with the papers. In that he had the conversation that i had with Mathew documented. (I thought that is awesome) I inquired him whether I still have any room for negotiations. he strictly said "No". I said i am ok for the deal. He then went in, got a form Similar to what Mathew gave me. I signed it that as well. gave the car keys again. I was waiting for 30 more mins.. The guy came with Car fax report and said my car has an accident in the car fax history, so he wont take it for more that $2000.I really have no words to express how upset I am now. I reached the dealer my 6:30 and was there till 9:30 PM (My son dint had anything for the past 5 hrs. From the time I left home till 9:30 PM). When I asked this guy what was verified that day and why they dint notice this, he reluctantly said "i was not the person who met you the other day". These guys dont follow the process. If I said ok on the first day I met them, I would have had a deal and owned another car. I asked him to check with what did mathew do the other day. Why this wasnt checked. he responded "i cant check with him. he is not here now. He is not answering his call as well. You better leave. Nothing is going to happen if you sit here any more". have anybody heard these words from a salesperson that too for a mistake happened at their end? While saying so mathew appeared. I pointed to mathew and said "here he is. Atleast ask him now".I really dint want to have a deal with them after all these things except to know what has really happened? and what their real process is. I still dint get an answer for this yet.Wonderful experience !!! Hats off to VIPHonda for such a nice experience !!! Great customer service. Good process. You always get good feedback like this from customers..

diannes

Jul 4, 2012

I went to Vip HOnda looking to purchase a used car... Well Ali and John did an excellent job getting me into a new 2012 Honda Civic (leased) The price was right and they took my trade in as a down payment. I would recommend this dealership to everyone....Painless experience and by far above any other dealership I've dealth with in the past....

fairmount11

Jun 15, 2012

Most unethical dealership I have ever worked with. Will never recommend or do business again. Completely misrepresent themselves via phone or mail. Honda is a great car and there are plenty of dealerships you can work with besides VIP and be treated like a customer should be treated.

marianegs

Apr 27, 2012

On April 25, 2012 My wife and I walked into VIP Honda on Route 22 in North Plainfied, NJ looking for a new or used car. I told the salesman (Roman) my budget and was honest about not sure what I can afford. I saw a used car that I liked at first with low mileage. I asked to take it for a test drive, he says ok, comes back and tells me its sold already. Ok, I find another car that I like, take it for a test drive and like it. We go inside, I meet the manager Martin Kamanski and we speak about price. I was worried what my monthly payment would be and told him my final budget. He says I will get you at your budget (he ran my credit at this point, so he knew what my score was), then we have a deal? He then states no matter what I have to do I will get you at the price you want to be I say yes, I shake hands with him. I try calling my insurance company trying to get insurance at night, etc., they are cleaning the car. I then go to finance to sign all the paperwork. While I am in finance, the guy (John) was half helping us, and helping others at the same time. He also picks up his cellphone and speaks to his wife (yes I heard the entire conversation) and tells us, it is late so we can finish this tomorrow and just give me a deposit. I give him my credit card for deposit, and was told that I would hear from them the next day. On April 26, I never received a phone call from them and I had to call them, where they said the price was going to be higher than what we spoke about. I then called Martin and tell him how, we shook on it and had a deal, and his response was Well I shook your hand hello too. I tell him I want my deposit back immediately and I was told, he will try but he is off today. I have never been so deceived by a dealership. This dealership should be ashamed of how they conduct business.

ttbaby

Feb 17, 2012

I feel like from experience, it is hard to have a non stressful experience in a dealership, but VIP Honda proved me wrong. I couldn have asked for a smoother ride. Right off the bat my salesman proved himself to be genuine. I came in with an ad from the newspaper and after going over it with him & seeing the car, he honored the price that was advertised. He & the gentleman in the finance office helped me get approved and I walked out with a new Accord that very day. I will recommend VIP to friends and family.

Bmcm

Jan 10, 2012

Would like to make it very plain that deceptive sales tactics are practiced, involving making offer to pay mileage overage for turn in of 2008, so I would lease 2012, then denied it after lease for 2012 was signed. Became my word against salesman. Guess who the dealership sided with! Last Honda purchase. Perpetuates generalization of sleazy car salesmen.

b3antown

Jan 3, 2012

I live in Boston but was in NJ visiting family for xmas when my 2011 Honda Fit got a flat tire. I called VIP Honda to make an appt to get it fixed and after telling John in the Service Dept my situation, he was able to fit me in even though they were all booked up for the day. I just wanted to say that he was the most friendliest and nicest person I've ever had to deal with in all the dealerships I've ever been to. Thank you John!

philliesguy78

Dec 15, 2011

Yesterday, I leased my first car from VIP Honda, and I was pleased with them. They gave me a good deal on the car (a 2012 Pilot), and I did not have to wait around for someone to help me. (I previously walked out of a different dealership because no one was willing to help me.) David was one of the best salesmen Ie ever dealt with at a dealer he was friendly and low-pressure. When it time for me to turn the Pilot in, I know I will go back to VIP.

Deanwinchester

Dec 7, 2011

Dealt with Stewart the internet manager. He shared alot of information with me.It was an absolute pleasuer dealing with him. I would highly recommend VIP Hondaand staff.

Jimmy Meda

Dec 5, 2011

That stereotype that women know nothing about cars is so dated. Janet from VIP Honda knew so much she made me sound like 12 year old. she was smart, extremely helpful and knew exactly what I wanted. Want some real help? Talk to Janet

NJGuy1

Oct 13, 2011

My mother in law's TPMS had signaled to her a leak in one of her CR-V's tire. I told her over the phone that she could take the car to any place that can fix tires. She decided to go to the local Honda dealer, VIP Honda. They found a nail in the tire and repaired it, which was fine. When I spoke with her later, she told me that it cost around $50 for the repair. That left me scratching my head a bit. I figure that repairing a tire puncture should be definitely less than $30. When I saw her later in the week, she had me look at the service invoice. It turns out that they performed an oil change on the car as well, even though she did not request or authorize it. The tire fix was around $20 and the oil change was around $30. Sure, it's only $30, but come on, she only requested the tire fix. And the extra service performed was also a waste of her time, which she values much more. She always checks with me when it comes to car related stuff, but I can't take care of every one of her service visits. Until VIP Honda can repair their service dept. reputation, I'd recommend that you take your vehicle elsewhere for service.

jhabib

Sep 29, 2011

I would like to say that I had a wonderful experience at VIP Honda and Carl was extremely polite, attentive and accommodating throughout. Carl and the entire dealership were welcoming and I will definitely share my experience with others. The physical space is fantastic and I will enjoy my time at the dealership during my regular maintenance on my new Civic. Hands down I got the best overall deal from start to finish!

sprusik

Sep 29, 2011

I would like to say that I had a wonderful experience at VIP Honda and Carl was extremely polite, attentive and accommodating throughout. Carl and the entire dealership were welcoming and I will definitely share my experience with others. The physical space is fantastic and I will enjoy my time at the dealership during my regular maintenance on my new Civic. Hands down I got the best overall deal from start to finish!

deanita

Sep 4, 2011

Visited VIP Honda looking for "Labor Day" sales for a 2011 Oddyssey Touring Elite. I knew I was in trouble when I asked if they had any 2011 left and was told that no they only had 2012's in stock. This was corrected shortly thereafter but clearly the salesman was lacking in his basic knowledge of what vehicles they had in stock. I saw an Oddyssey that was of interest but when I attempted to get an idea of what type of sales they were running for the end of the 2011 year cycle, I was told that none end of story. I proceeded to go to another Honda dealership where I purchased a 2011 Honda Oddyssey.

kunalcparikh

Aug 25, 2011

NEVER VISIT VIP HONDA.They have pathetic customer service. I wanted to buy new Honda Accord EX-L, when I visit VIP Honda they redirected me to Ivan.Instead of showing me the car, IVAN started asking me question about how am I going to purchase a car, cash or finance. He explained me all pricing and on the paper info about accord.When I ask for a test drive, he said VIP Honda does not give test drive on Saturday. I need to take a appointment on weekday If I want to have test drive.Moreover their prices were the highest among all other honda dealer.I have not seen such a unprofessional dealer in my entire life.DO NOT EVEN DEAL WITH THEM.

sagi

Aug 15, 2011

I bought a used Car from this Dealer. It is a Nissan Maxima. They insisted that they will be doing all the paper work and forced me to pay for it saying paper work will cost me some $400 and that they don't trust buyer will get the Transfer and Registration done in time. It's against the company policy that the buyer will do the Transfer and Registration themselves. Then they Charged me another $350 for Title and Registration and asked me to send Vehicle Inspection Report to them. I did send them the report but they said they didn't received it even after 10 days.They provided a Temp Registration which was for 20 days, which has expired. When i asked them to provide another temp Registration, they said they cannot do it.I sent them another set of documents from DMV. Now they are saying it will take them 3 weeks to get all paper work done.If i want it early i can go myself and get it done. They cannot provide another Temp Registration.If it takes such a long time for them, they should have provided a temp registration for longer validity or provide another Temp Reg.They should have informed me all formalities in the begining itself. Instead now they say, i wanted them to do the Transfer!!! Why would somebody pay extra money ($750)to take all the Headache and fall in such a mess!!!I regret doing buying car from them and would strongly recommend people not to deal.

deposit123

Jun 20, 2011

my experience at vip honda was horrificthe saleman came out first and was friendly we showed him the add in the newspaper for 2012 civic and asked if we could get the deal at first things were going great i wAs sfisfied with the numbers and then the salesman went back to check the numbers with the manager who then came out and said that the deal was only available to previous vip honda customers we agreed and said that was fine and we will add an additional 1500 to the down payment he was still not satisfied and insisted we needed to put even more down at that point the downpayment was way to much after breaking it down and showing the tax doc fees and tags the numbers didnt add up to what he was requesting so he added 750 shipment fee which is completely absurd for a leased vehicle even after that the numbers didnt add up to how much he was requesting which made him look unprofessional and i felt like i was being robbed in broad day light so he said the reast of it was a 'tinnnyyyy interest' it was turning very ugly very fast he started to raise his voice which again i do not think is profesional it certianly made for a terrible experience because when you go for a new car it should be fun and enjoyable im the customer-the boss i should be treated with respect not be screamed at while attempting to make a big purchase its mind boggling how i was treatedthen when we got up to leave we received the most sarcastic good bye it was full of anger i will never return to vip honda even if they offer me the most amazing deal i would rather pay a little more at a different dealership but be treated like a valued customer

Anonym

Jun 13, 2011

I went to get the quote from this delaer , they gave me more than what other dealers are offering. They told the price is not negotiable which is ridiculous compared to other dealers. They forced me to buy the car for the price they mentioned. When i said i dont want to buy the car for the pric they mentioned , they started making fun of me and sales manager tried to be abusive.I dont believe people like these still exist. If you are buying a car visit few dealers before visiting this guy.you will obviously know the difference(though i suggest not to visit this guy because you will obviously have bad experience)

jjoshua

Jun 11, 2011

I visited the dealership on Friday to find a used Pilot. I worked with Nelson who was very friendly and knowledgeable. Of all of the car salespeople that I've worked with, he's one of the top ones. He spent a lot of time with me and we worked out a good deal on a car. I left a deposit and I would return on Saturday to pick up the car.When I came back on Saturday to pick up the car, I started to sign the requisite paperwork. Part of the contract is an arbitration clause which requires me to give up my rights to pursue the dealer in court in favor of binding arbitration.At this point, if you, the reader, are not familiar with binding arbitration clauses, you might want to check google and see what they are all about and to determine if they are a good thing for you. I could not find a single reason where an arbitration clause benefits the buyer in any way.I told the dealer that I would not sign the arbitration clause.The dealer's representatives told me that the clause was mandatory. Why would this dealer be so insistent on this clause? I understand that it's a standard clause on the contract, but other dealers will still sell you a car if you don't agree to sign it.The dealer would not complete the sale unless I signed the arbitration clause. Can you consider a car dealer that is more concerned with arbitration than taking your money and moving a vehicle off of their lot?To the dealer's credit, the reps were very friendly and polite as they canceled the deal and I walked out. I guess that this means that I will not be buying ANY cars from VIP Honda. Nor, would I be referring any of my friends. Too bad... I though that everything else went reasonably well.

taurus28

Mar 25, 2011

I have had a TERRIBLE experience with this dealership!! I purchased a brand new car that is only 3 years old. I had the same issue twice where my vehicle would not start, the first time of this complaint I was told that it was the battery even after I explained that I had some one give me a jump and my car still would not start. Sure replacing my battery may have corrected that problem for the time being, but my question is after giving it a jump start why wouldn't my car start? Also recently on one other occasion my vehicle would not start AGAIN!!(FRUSTRATING) Now AGAIN I have tried to let my car sit for several hours trying to start my car from the morning until the evening and it would not start. I have tried using jumper cables AGAIN and still it would not start. I honesty do not think it is a battery problem, if so there is some other electrical problem that is cause this car not to start which therefore is draining this battery. I only had this battery replaced ALMOST a year and a half ago I understand that batteries may not last the full term but twice with the same exact problem. The way that I was spoken to when trying to set up an appointment after explaining my problem was totally unprofessional! How dare this employee make the comment "well things happen" when I am explaining a major problem with my vehicle. That definitely was very, very, unprofessional. When showing a video of how my car would try to start a rep and a mechanic looked at the video and automatically assumed it was the battery, after having my vehicle for four days I was told the first and second day that there is nothing wrong with my car after they ran tests, I was also being called everyday until Thursday with the news of "we still did not find anything wrong your going to stay in my vehicle one more day" for someone to call me wednesday evening to say it looks like its the battery but "your going to stay in my car one more evening" "I will give you a call in the morning" which I recieved a call Thursday for them to say it looks like its going to be the battery. Now when I had the first problem with my car not starting I brought it to V.I.P Honda for service I waited no more that 2 hours and they claim it was the battery, which they replaced. When having the issue again they tell me there is no issue with the car after having my car for several days until thursday, how come the problem was not diagnose sooner than 4 days especially when saying all tests came back normal? They decided to put in a new battery and then tell me my car started with the new battery but not with the old one, with that being said I did not have the old battery replaced, due to the fact I drive my car everyday and after turning the wheel of my car to one side my car started up, hmmm sounds like to me its either the starter, alternator or some electrical switch which could possibly drain my battery. But I guess to them me being a female they figured I did not know what I was talking about when they should have dug deeper to figure out the cause of this problem.Further problems with this vehicle such as my cd player not working, when warming up my car in the rain, snow or cool weather my car makes a squeaking sound like there is a belt loose, my shifter, and my car jerks from time to time. I do understand my car will not run like a just purchased it yesterday but this is only 3 yrs later I should not have this many issues especially with a brand new vehicle. Need less to say once getting my car back the steering was tighter than normal when making a right turn it pulls to the left, or vice versa.I shopped around before making V.I.P Honda my last and final decision; I have also spent time and money traveling back and forth to this dealership to only receive TERRIBLE service. After looking at the 24 month ratings and all of the customer complaints it makes me regret ever coming to this dealership and making a large investment and then some to this particular dealer! I definitely WOULD NOT recommend this dealership to anyone!! BUYER BE WARE!!

maxfalco

Feb 18, 2011

Both a car pay 13.000 cash supposed to be a garanted used.Serviced all the time at the dealer did all the things they told me to do.Today I need a new car, they sevice my car so poorly I need a new engine.They forgot to add liquid in my radiator!!!!!! after a full check up.

table

Feb 9, 2011

I went to VIP honda for CRV 2011. The salesman from Egypt was knowledgable and friendly enough to attract me to talk about the price . I try to get reasonalbe price and bring other dealer quote with me. However, the manager, a white tall guy came to me and gave me nothing and the price is even higher what I thought will get lower. I couldn't feel any sincerity from them at all based on this unreasonable price. So I left the dealer with no doubts. They even try laugh at me to say " enjoy your shopping ". I was impressed with the salesman with very detailed introduction about the car, but feel story about that stupid sales manager. No room for negotiating and keep saying they have better service on their car.( God knows it, look that manager's arragant attitude. God knows what kind of service they gonna provide ) Definitely I won't go again with this dealership. Feel insulted after negotiating the price.

superbowl45

Feb 6, 2011

I went to VIP honda for a Honda Accord Lx 2011. The salesman from Egypt was knowledgable and friendly enough to attract me to talk about the price. I brought cash with me, and was ready to hear about a reasonalbe price. However, the manager, a white tall guy came to me and gave me a price that was $2,000 higher than other Honda dealers. I couldn't feel any sincerity from them at all based on this unreasonable price. So I left the dealer with no doubts. I was impressed with the salesman, but feel shame about that stupid sales manager. If he keeps sending out these high price, and doesn't give any rooms for negotiating, I am pretty sure that he would lose most of his potential business to other dealer and competitors. Again, if you really like Honda, make sure you go to the other dealers for reasonalbe prices. If you are still comparing Toyota and Hyundai with Honda, please don't go to that dealer. Otherwise, you would feel disppointed by Honda.

Radavis

Dec 21, 2010

My husband and I were looking to replace an old minivan and considered 3 different makes and models with one being the Honda. We were looking to buy a 2010 or 2011 depending on the price. We went in on a Saturday evening which was a little crazy on our part because it was so busy. We were greeted pretty quickly after walking into the showroom. The salesperson was knowledgeable about the vehicles and seemed genuinely interested in earning our business rather than just having it.In the end we got a fair price based upon what I found on the internet. There was some additional salesmanship in terms of add-ons and pricing, but not more than expected and not pushy in any way - it was always respectfully done. We got the vehicle we wanted. We got treated well going throughout the whole process. Bottom line is that we felt at comfortable and not pressured into anything especially with the vehicle and deal that we got. We would highly recommend VIP Honda!

disappointedislander

Dec 13, 2010

Excellent experience. Everyone was extremely friendly and helpful. They were very upfront about everything and very hospitable. Every person I interacted with at VIP Honda was very pleasant, from the internet salesperson, to the financial manager, and Jesse Mario was a great sales representative. Again it was a very pleasant and wonderful experience, definitely worth the trip even if you dont live near the North Plainfield area.

runj168

Oct 17, 2010

I met a really stupid sales, who was rude and stubborn on his price. When I asked him to calculate a OTD price based on his selling price, he said he can not before I make a dicision, and told me the his price is not negotiable. When I began to leave, he stopped me and asked me to wait for his manager. When the farmer manager came, his answer was still un-negotiable. Bullshit, it was really to waste my time. Finally, when I left, the stupid sales yelled "the bottle water is free for you". I really wanted to smash the water to his face. It is not difficult to imagine this stupid dealer's rating is so low.

mahalia27

Sep 26, 2010

1st time car buyer. I was impressed ONLY with their hospitality (Stewart-internet manager and Mario-salesperson). After speaking with the financial manager, i thought he gave me a great deal with the APR of 9.85% and a $1500 reduce sale price considering I'm going thru a divorce. Knowing that my credit would be affected, he presented that APR of 9.85% was best that the Amer Honda Financial bank could offer. If I come back, he would try to lower the rate since he knew someone woking at the bank. Well. next day I went to Autosport Honda in Bridgewater, salesperson, offered me a better reduced price and an APR of 0.9% with the same AMer Honda Financial Bank!!! I'm directly aiming at the financial manager in the VIP Honda in Plainfield.. He is very DISHONEST AND A LIAR.I truly believed him when he said that he would help me. He's main goal was to generate more $$ for himself. Beware. It's funny that I can't recall that financial manager's name... John???

newjersey1

Sep 23, 2010

Best dealership to buy from. Everyone was helpful and listened to whatever I had to say. They were patient while I decided and took me to see 3-4 different vehicles. I sat down to negotiate the price, it was lunch time and they even ordered me food. Excellent experience and will definitely come back. Also, the dealership is very clean and has a nice ambient.

Janecharlie

Jul 28, 2010

Have a new Oddesey with 6000 miles on it and the swtich to open and close the middle doors broke. We were told it was because "Air Freshner" was sprayed in there so it was not covered under warrenty. Lamest excuse I ever heard for not fixing a new car. Just be careful to use tiny touches when operating that switch. WE DID NOT HAVE THE PART REPLACED FOR $180.00. Gee, maybe it was weak when installed and after a few hits it just pushed in. Done, Done Done with Honda VIP, I will tell everyone about this poor excuse for a dealership and after I contact their head office will decide if I am done with Honda.

mermaid66

Jun 27, 2010

Note to VIP Honda: When you are selling a "brand new car" it is a good idea to take five minutes to get it cleaned up-- at least minimally-- before showing it to a customer for test drive. A new car covered in paint splatters, bird droppings, scratches (that you claim will come off), and with branches and debris stuck in front window-- well, you decide what it projects. You should have the inside cleaned too-- not smears and smudges on seats and inside doors. This was the first problem. Second problem has to do with negotiation. This is a normal part of the process. When it was requested that the prices of three other dealers be matched, Stewart's response was "The answer is no." Why no? Because he claims that the other dealers only add on scam prices. Okay. "We're giving the car away"-- yes, that line was used. The thing is-- their internet price was much higher than most other dealers. So, with a firm "the answer is no" from this "manager," we got up, drove to the next dealer, and bought the car from someone with a better business brain and was willing to work with us. Doesn't take much, VIP. And why do you call yourselves VIP when you're showing brand new cars that look like they've been trashed?

johnsummit

May 30, 2010

hi my name is john summit im 45 years old and this is my story about VIP HONDA.i went into vip honda and i was looking around for a car and i still haven't made up my mind. i was approached by Joe and he was more then kindly to help me with looking at the cars. I gave him the (im just looking) to see if his attitude changed because i wasn't set on buying a car today but i was surprised when he still helped me and treated me with respect. he did the walk around of 5 different vehicles(still knowing that i wasnt going to buy today and just looking) before we finally came across the one that caught my eye the Honda Pilot. i wasn't too sure if i wanted to lease or buy. So i asked kindly if he could get the bottom line numbers on both. he sat me down offered me something to drink and eat and made me feel very comfortable. when he came back wit the prices i was very happy with him and the management(ive shopped around for 2 weeks going dealer to dealer). i will defenitly go back and buy another car from him just because he made me feel (at home). he didn't push me once at all (unlike the other dealerships i visited in the past) My wife will be needing a car soon and i know exactly where ill be going and asking for my salesman. after i bought my car he made several follow up calls to make sure i was happy as could be and even gave me his own personal cellphone number in case if i had ANY questions what so ever to call him so he could help me right away. i recommend VIP HONDA to anyone! will look forward to doing business with them again!

Feedup

May 21, 2010

This dealership is a disgrace to the Honda name. The employees are dishonest and have awful customer service skills. They will tell you anything to make a sale, BUT THEY DON'T STAND BEHIND THERE PRODUCTS AFTER A THEY HAVE YOUR MONEY. BUYER BEWARE!!!Choose another place to put your money.

atprn

Apr 27, 2010

Went to dealership on 2 different occasions. The first time the greeting salesman was rude and did not want to give me the time of day. I guess he thought I was not going to buy anything that day. He was right, I was just looking at the models I had researched. The second time I spent 20 minutes looking at a specific show room model and not once did any of the 3 sales agents offer to help me. Their loss, I was going to purchase that afternoon.

npaznboix215

Mar 2, 2010

worst dealership i ever been to. seem to be in a rush to sell cars but dont have the time to listen to what we are telling them. Finance personel talk down on us and make us feel belittled. DON'T WASTE YOUR TIME HERE.WORST effin DEALERSHIP EVER!!!!!!

stone5853

Dec 28, 2009

I had two reasonable buying experiences (new civics) with this dealer over the past 6 years so when I wanted to buy a new top of the line Pilot I went back. The salesperson we had spoken to over the phone was "in a meeting" so we worked with someone else. For some reason he kept trying to talk us out of the top Pilot and into a base model (maybe they had more in stock?) after repeating for the 5th time that we absolutely wanted the model with nav, dvd etc, he told us the price would be high - maybe over $500 a month for a lease. Since that was considerably less than we were currently paying for a Q56 we said, OK, let's run the numbers. We then took a base model out for a test drive (asked but not get an answer as to why we couldn't drive one with the features we wanted).We were very clear that we had a month left on our current lease and so didn't want the vehicle until late Jan or early Feb (it was late Dec) - the salesman pressured us to buy now (only to be expected)- asking us if he could do something about our last payment would we buy this month. We said yes, but we did not want the last payment rolled into the new lease - that made no sense, why would we do that and have to pay tax etc on it. He said he understood. Then he spent some time looking up inventory and outlining our choices, colors, features etc. We chose 3 different ones as acceptable(and again had to rule out all of the ones without the features we wanted). He left to go talk to his manager and get us actual numbers. He came back 15 minutes later with his manager. That's when the real problem started. The manager brought back only one option, not numbers for the 3 vehicles we had selected. He told us that the car we wanted was "rare as hen's teeth" and pretty much impossible to get, although the saleman had found 3 that met our criteria. The cost was $400 HIGHER than the $500ish the salesman had stated. OVER $900 a month for a pilot. And he had added (rolled) our last payment on our current car into the lease, exactly what we had told him not to do. My husband and I literally laughed and stood up to go. The manager then tried to stop us by asking "what were you looking for" - in unison we said "not that" and left. Honestly, for that price we can get another Q56. So, all in all we were very frustrated. The dealer did not listen to us from beginning to end and I believe gave us a ridiculous price because he knew what we were currently paying. They stink and I will never go there again.

TJH1981

Nov 14, 2009

I go in there and they were in such a hurry to make a deal that they barely listened to me. I was leaning between the Civic and the Insight and they immediately pushed me to the Civic without even going over anything on the Insight. Lucky for them, I preferred the Civic from my prior research and decided to just roll with it.So I'm the easiest customer ever. I tell them to put the lease numbers together, they do, I say let's do it. Drive out with a brand new Civic EX that is really a great car.One week later I get a call from them saying I have to come in and do the paperwork. Seems they gave me the Super-Preferred deal when my credit rating was just a bit lower than the cut-off for Super-Preferred. Honda Leasing turned me down for Super-Preferred and now I had to put an extra $900 down on the lease.I eventually beat them down to $450 down and 2 free oil changes but I didn't want to even do that. They had shipped my trade-in to a wholesaler and it would have been a bigger pain to undo the deal (and try to re-finance my trade-in).Thus, I have taken to every dealer rating site I can find to voice my displeasure. I heard these guys were shady but I figured I wanted a straight-up deal and they couldn't screw that up. Do yourself a favor and take your business to another Honda Dealer- it will be worth it.

ssrithar

Nov 7, 2009

I have gone to buy a Honda civic for my friend. We got a very bad experience with the sales person (they said he is the manager). We were waiting for long time as all the sales person were busy. The guy who I mentioned came to us gave a quote and ask some other person to deal with us. Though the price worked out for us, we planned to buy next day as it was very late on that day. The person who gave quote didn't know what is going on. It looked like he had some perception about us, he called us to stay back and he did something funny thing (providing map to charity service) to insult us. I felt so bad about this dealer.

yahoo

Sep 17, 2009

The worst dealer I have ever done business with. They are dishonest, unresponsive, and treat you like s%#it. They dont return phone calls and have more excuses for everything than you can imagine. After dealing with them I felt like I needed to take a shower. They should not be in business and if I do not get any resolution I will file a formal complaint with the BBB and the NJ Attorney General.

mukpatel

Aug 14, 2009

BAIT and SWITCH SALES TEAM ... INSULTING FINANCER ... don't buy here ...Debating between ACCORD and CAMRY ... got the best price from VIP Honda for the Accord and my wife wanted a "Honda this time" ... so decided to shop there. The sales guy included the price quoted on the contract and showed me a charge of additional $100 for wheel locks. I was obviously not happy with it and expressed it. $100 is not a big amount but then the quote was not the lowest anymore and the price was not what I was promised. The sales guy asked me to sign the contract and then talk to the finance guy and tell him that I would not make the deal if he did not remove the charge and them that charge would be removed. I did exactly as I was told but the finance guy did not budge and said that I had already signed the contract and insulted me saying that I was cheap to be thinking about the $100 when buying a $20000 car ... I walked out of his office at that very moment ... i walked out of the deal ... and then went on to the buy a Toyota Camry at another dealer I worked in the past with who is polite and courteous and keep their word ... So VIP HONDA management listen ... you lost a deal for a cheap $100 gimmick ...HONDA are you listening??? ... you lost another sale to Toyota, wondering why Toyota sells more car than HONDA; I got a TOYOTA CAMRY instead of a HONDA ACCORD just because of this dealer and its staff ... you are also losing your business ...

woody999

May 28, 2009

This is a very fine Honda Dealership. VIP Honda on Route 22 is one of the newer Honda dealerships with the light facade with blue Honda sign. They have a lot of cars out front, and just about every model in the showroom. The receptionist and sales person I worked with were very helpful and attentive. It did not take long for him to find a car for me, and have it brought round the front for a test drive. The car was clean (no plastic around the floor and handles - it had been properly cleaned). Once back at the showroom there was no playing games over price. They gave me a good price from the beginning, and all in all we wrapped everything up quickly. This is a very straight forward, easy-going dealership.

tennischamp

Apr 5, 2009

Really is hrd to see how VIP Honda can improve. They really were helpful and low-pressure. I purchased the car about six months ago, and both the original sales experience and subsequent visit to the service department have been most pleasant. I will certainly continue to service my Honda at VIP, and of course recommendd VIP Honda to anyone considering a used Honda (or new Honda, for that matter!).

mlee

Mar 23, 2009

Complete and utter disappointment! This was the absolute worse car buying experience I have ever had! I've never been so pissed off about purchasing a car and I have owned 4 of them...recently bought a 5th one last week from Paul Miller Honda which instilled my faith in honesty and integrity of "SOME" but few car dealers.VIP Honda sold me a used (Honda-certified, Pre-owned) Nissan Altima with an extended warranty. After 1 week of having the vehicle (bought it in Spring), all hell breaks loose. The service engine light comes on, the window gets stuck, the brakes began to squeal..etc. Take it back to the dealer, they keep the car for about 2 weeks..and the light was supposedly blames on a "fuse", the window was repaired. Come the fall season and I discover that my heat doesnt work! Fed up, I take it to a Nissan dealer..called VIP and I asked about my warranty package, because I never received information on it..they gave me the telephone number! What do you know? The warranty company never had my car or name in their system!! So conveniently, now the car's mileage does not allow for a new warranty. This place needs to be shut down!!

fisher-king

Mar 15, 2009

10 out of 10! Doing business with this dealership is a pleasure. An experienced management team that are new to the store have obviously taken over well. I was made to feel important - thankfully there is a car dealership that values their customers. It is because of this that I will personally recommend VIP Honda to my friends and family. Specifically, I felt that I was treated with respect, that I was not rushed into making a decision, and that they listened when I explained exactly what I was looking for: a good value Honda Pilot or CRV, Honda Certified, clean Carfax, and AWD/4WD. As promised I am leaving a raving review, and I look forward to doing business with you again.

sal575

Mar 13, 2009

I would like to say thank you to Robert and the staff at VIP Honda, and as promised I am submitting a great review for you guys! The car is great, and it was a pleasure doing business with you. -- I have a new Certified 2007 Honda Pilot EX, a great vallue car, great price, and the car is running great. The guys at VIP are great to work with, will get you any Honda you want! It's easy to trade in your old car, too, especially if it's a Honda and you'll probably see your old car for sale there the next time you go back. Keep up the good work, and I look forward to seeing you when i come back for my next car whenever that might be!!

penash

Feb 24, 2009

I shopped for a S2000 via the internet and, although they are about 75 miles away from me they were the most thorough in helping make a buying decision. The Internet is usually full of price scams that are not honored when you come in, but VIP played by the rules. I dealt with Paul over the Internet and Adam dealt with my in store dealings, I think he was the manager as he handled all decisions. It took all of 45 minutes to own a $30K car. Awesome experience.

Anna1

Feb 19, 2009

This was the second Honda dealership that I have dealt with, and in fact was recommeded by a friend who had bought her new Accord there not too long ago. I'm not sure where the name VIP comes from, because there's nothing spectacular about the place, but important for me was that the service appointment was easy, quick, and they were very friendly, helpful, and honest. It's convenient to my job, so I will definitely come here again. I was early for the appointment, and they took my car right in and even though it was only scheduled maintenance, they were very quick and provided me with a checklist of everything that was looked at. The one point I guess I can't compare is the price, as I am sure all Honda dealerships will be very close if not the same. The price was reasonable, but the main reason I recommed this dealership is the overall customer service.

Joe22

Jan 6, 2009

Bought a new Honda Accord around 1 year ago. I think the car was in a wreck or something because it has given me nothing but trouble. Wobbling, brakes grinding, etc. I take it in and they say nothing is wrong. They have replaced the rotars a few months ago and I am taking it in again. If anyone knows what I should do let me know. The service people make you feel like an idiot and will lie straight to your face. "well, Honda brakes just grind - what do you expect."

boon

Oct 2, 2008

They called me after I sent an inquiry online, and was friendly at first. I had received quotes from 2 places earlier which I told her over the phone, and she just laughed at me like I was being ridiculous. She asked if I had it in writing, and I told her yes. Her attitude changed at this point to rude and condescending, and told me there was no way she can touch that price. She also didn't know the right price of the cars, and had no idea what destination charge was, which is probably why she thought my numbers were ridiculously low. It wasn't even that great of a quote, I received a lower one later in the afternoon. I still haven't bought the car yet, but obviously I won't be getting it from VIP Honda.

rishane

Aug 4, 2008

These guys are a bunch of liars. All they want to do is sell you a car but when it comes to customer service and follow-through, they are the WORST. We were in the process of moving to a different state, and while they ASSURED us they would be able to register our car in our new state, a week later when we hadn't received our new plates and we called they told us that we actually couldn't register in the new state but had to register in the old state. Well, it's now over 3 weeks later, we still have no plates, and the temporary registration has expired. We were supposed to hear from them today regarding the new plates, but still the car sits in the garage unusable. They don't return phone calls, they make promises they can't keep. Don't go here. Run far away.

vishalpaulomi

Apr 21, 2008

Hi! We have bought Honda Accord 2007 EX-L brand new. When we looked at car there were couple of Scratches on the body. Sales person told us that we will fix all scratches and defect the car has. He gave us in writing. When we went to pick up the car. I called him and ask "did you fix everything". He said yes. We traveled Boston - New Jersey to pick our car. When we looked at our car. There were nothing done on this car. Car was as it is.This is waste of our time. finally, we didn't picked up car at that time. we told them to fix it which they were agree on fixing. But I paid my first installment and I still don't have my car with me. This is awful service I have ever got. Please don't go to this dealer ever. Also, Business manager (Juan A. Saldivar). He also does not have any communication skill as well. He sent us a papers to sign by mail and never called us that you have sign this papers and mail to me. so I was waiting waiting. Finally, I call him. At that time, he told me that you have to sign this papers and mail to me.So, Please don't ever buy or get any service from this dealer. Awful service.Thanks,

Tamanna

Jan 26, 2008

I rececntly bought a Honda Civic from VIPHonda dealer and I am very pleased with their service.The guys were friendly and treat you well. The dealer did not have the color I wanted, so they checked their system and promised me a delivery on Saturday. They kept their promise and provided me the VIN much before the delivery so that I can sort the auto insurance.My experience with VIPHonda has been very good and I would recommend the dealer to anyone planning to buy a Honda.

djeme

Sep 10, 2007

We bought a 2005 Honda Odyssey recently. Overall, it was a good experience with a couple of bumps in the road but nothing major. As far as pricing goes, Gary and Phil worked with us. You never know if you are getting the "best" deal but we checked out enough places to indicate that we good a fair or even "good" deal. That's why I gave them a 3 on price. I just don't know if I got a good price or not when its all said and done. For example, if the car implodes today then I guess it won't be that good of a deal :). But we are not expecting that. We thought Gary was pretty straight up. We told him where we were with money and he worked with us to make the sale. He did his job - we stretched a just a little bit (couple of hundred bucks) and he came off his price by enough to entice us to buy on a day where I would have been just as happy not to buy. He stayed focused on us while we were there. He showed us the numbers on paper without any voodoo or trickle-down economics. He didn't do a big "let me check with the manager" song and dance number (we HATE that). He did check with the manager (Phil), but it didn't have that Wizard of Oz, man behind the curtain, I'm powerless to help you, feel. In fact, we met the manager ourselves. There were just a couple of bumps in the road, as I mentioned, which were these:They had us wait to take the car home the same day with the idea being that they would clean it. It took forever and although the carpets were clean, the seats and the panels were not cleaned well at all. We'd have been less aggreived by this if we did not wait for the cleaning. But this story has happy ending...Second, the Maintenance Service light was on and we asked if the oil had been changed. They initially said it had been but the reset button was not activated. Then we brought it to a mechanic and although he could not tell if the oil had been changed or not he recommened it be changed. He recommened three other services as well (air filter, tranny fluid change, tire rotation). Small matters, to be sure. This too ends well...Anyway, we called up and spoke to a manager, Karl, I think (Gary was out that day) and the manager there said it wasn't a problem to take care of all of it but we'd need to talk to Gary. He said that if the oil had been changed they'd show us teh service record or they'd just change it. We spoke to Gary the next day and Karl had already talked it over with him so we did not have to do the whole thing over again. So we brought the car down, they did ALL the work and re-cleaned it and we're all set. No fussing and no hemming and hawing - except that the Service guy was a bit of a curmudgeon. But he was the only one who was unpleasant so I can't knock the whole lot of them. Look, they sell cars. I'm not going to write to the Pope to ask that Gary and Phil become the patron saints of used car salesmen but they seemed like decent guys, they didn't horse around or play hide the ball, or put on a big production to make the sale, and we're satisfied with a car buying experience for the first time. Even though its a bit of a hike for us, barring something bizarre happening in the future, we'd buy from them again.

taurus30

Jun 25, 2007

I was in the market for a Honda Fit Sport. The night before I searched inventory and they had what I wanted, even talked to internet mgr. Set up an appointment early next morning, told me that vehicle wasn't available. When I pursued it, they came back and said it was. Haggled a little w/ price and trade, but price was acceptable. Had to wait awhile for delivery of vehicle, when I was handed the key, I asked where is the second one, Rep said only comes with one. I got it in writing they owe me a second key as the vehicle comes, per manual. Must be a new Dealer trick to get you to buy a new key. I heard this happened to others also. This key can run over $100.

tonyl

Mar 2, 2007

I came from out of state (PA, an hour away) to lease a car from this dealership because not only was there inventory varied, their facility was clean, and everyone from the receptionist to the service department, and especially the sales and finance managers were pleasant. This a the dealership that did not push me into a sale or to purchase something I did not want or ask for. If you are looking for a pleasant car buying experience, look no further.