Way Scarff Ford in Auburn reviews

Betty

Aug 7, 2016

My daughter & I walked on to this lot to check out a car. We had received a call from a sales person after our inquiry on cars.com however when we walked onto the lot we were ignored by the sales people that we saw. I would not go back and would not recommend this dealership.

Scott Sherry Nishimoto

Aug 1, 2016

As always the best experience & service & friendly stall.

RCM

Jul 22, 2016

Always 100% trustworthy and efficient with service work.

Beverly & Carlos Valdez

Jul 21, 2016

They were quick and friendly! Got my car out early. Checked on my extended service for me because I had gotten a spam email from someone trying to sell me a warranty I didn't need. Great job! Thank you Scarff!

Ray Barnes

Jul 21, 2016

Good as usual but did not call when truck was completed as requested.

Tom Szymanski

Jul 20, 2016

Always excellent and timely service....as usual. Great customer service.

Darren Thomas

Jul 16, 2016

I've had a tranny leak that keeps popping up. First was told it was puking out the tube which is impossible in a 6.7 diesel since the tube is over the manifold so it would drip onto the manifold, not the pan. Second time they replaced the pan and gasket saying it was warped. Leaked immediately after. This time they replaced the input shaft seal. We'll see if that was it. The service is good, investigation not so much.

James Sonnenburg

Jul 9, 2016

As always, we were greeted very warmly and the service was completed in a timely manner. We appreciate the good work.

Daron Walker

Jul 8, 2016

Bob the salesman, Jeff the sales manager and the other team members were all professional, polite and great to work with.

Linda Dickinson

Jul 4, 2016

All good except I wish they'd taken a moment to look at the rearview mirror, which fell off. They said it would require another appointment or take it to the glass company that replaced my windshield. The glass man fixed it within a minute; mirror had been put into bracket wrong.

Pete

Jul 1, 2016

After major work, including an oil change, I came down to pick up the vehicle. Truck would not start and a tech came out to troubleshoot. No luck and I had to call my son to have him come back and pick me up. Next day, the truck was ready. Was told it was a rookie mistake. No oil was put in the oil filter so oil pressure was low and would not allow fuel to flow. Somewhat of an inconvenience with my busy schedule.

Gwen Streeter

Jun 30, 2016

Way Scarff Ford provides the most trustworthy service I've ever found. In fact, I even take my Pontiac there because they go above and beyond what the Pontiac dealer/service provides.Everyone is so professional and courteous. The service techs are the best in the business!

Curt Burhenn

Jun 27, 2016

I left my car for the day for an early afternoon oil change and a tail light bulb. I received a call from Cory by 10:00 telling me the car was ready but it needed rear brakes. I had the brakes done and I think the complete job was done before the original appointment time. Around 2:00.

Susan Sandifer

Jun 26, 2016

Bought my 2010 Ford Escape at Scarff Ford in Auburn after checking around different dealers and different makes of cars. The service team has been great and always had my vehicle ready within the estimated time frame...those employees in the showroom and office are always ready to answer questions or offer customer assistance.

Lori Sulser

Jun 23, 2016

Bought a used F-250 for my son. We felt we were given a fair deal and certainly will be back for the next vehicle when the time is right. Our sales person, Bob McConnell, has treated us very well on our 2nd time dealing with him, making us feel a part of the family rather than just another customer.

Paul Thorsnes

Jun 16, 2016

Very friendly staff. Corey is a great service manager. No complaints what-so-ever.

Matt McNeilly

Jun 14, 2016

Although the cost is nearly always more than you think it should be. The work was done quickly, and without any additional work required. I would be back for any service needs, rather than going to the dealership much closer to my home.

James Lonsbery

Jun 13, 2016

I did not have an appointment but I was leaving town on a 300 mile round trip to the Portland area. We were experiencing temperatures in the 80's and 90's. The blower motor for my A/C was broken. Gordy and his crew made room for me in the schedule first thing in the morning. The part was in stock and the repairs were completed by 10AM. I was on my way in comfort. This is why I am a loyal Way Scarff customer.Jim Lonsbery

Kenneth Holden

Jun 10, 2016

Jim worked with me to find the 'perfect' F159 to meet my needs and wants. It was a good experience.

Barry Thys

Jun 7, 2016

I dropped it off in the morning and it was done when I called. I only wish the service department had called my cell phone like we arranged.

John Harlor

May 29, 2016

The service department always gets my vehicles in for service at a time that works for me. The work is always done promptly and correctly; that is why I keep coming back.

Mike

May 29, 2016

Way Scarff Ford is a great place to buy a vehicle and their service is outstanding. Their technicians are top notch and reliable. I will buy another vehicle from Way Scarff Ford,

Dona &Russell

May 26, 2016

F-150 2011 model. Service was great, wait time was not long & the staff are purpose driven. The best service center I have ever experienced.

Robert Gantz

May 26, 2016

Great service, professional and friendly staff!!!!

Tina Martinez

May 24, 2016

Everyone is very helpful, knowledgeable and courteous. The customer service is wonderful and will continue to come back!

John Bynum

May 22, 2016

Thank you so much for the free oil change and for inspecting my brakes!

Art Peterson

May 21, 2016

Service person ( Rick ) did a nice job with my inquiry and as a result purchase a set of Goodyear tires.jHowever, Your parking lot in the back is such that my wife would not drive our car when it came time to pick-up. Had to get her out in the street b/4 she was happy. To tight of quarters for her. I know, someday you'll fix that, right!!!

Carmen Beran

May 20, 2016

As usual, I was able to make an evening appointment after work (which is huge!) for my oil change. The people were good. I also very much appreciate having a Saturday appointment option available to accomadate my work schedule. I also hear from the Auburn Humane Society about the good things Way Scarff does for this organization and also appreciate the food drive efforts. These things are more proof that Way Scarff is a very good neighbor and deserving of my patronage.

Charles Pearson

May 18, 2016

I bought a truck from Scarff Ford in 1996 and have bringing it into be serviced ever since for most work. I really like the service department because I can talk with the technician that worked on the truck. Overall I'm very satisfied with the work that has been performed on the truck over the years.

Scott Lumb

May 18, 2016

Mike Lund was a very knowledgeable and professional salesperson. Very easy to deal with. Great experience!

Sandra Noonan

May 17, 2016

So glad we bought our Escape here. The staff is helpful and friendly and had my SUV's 45K check up done in no time. We will be returning to Way Scarff when we are ready to buy again.

Toni Mccann

May 17, 2016

Arrived to have my new plates put on and had A GREAT kid named Conner put them on. I asked him if he knew how to use a feature of the car I was having a problem understanding how to make it work. He knewhow and showed me I was just trying to use the arrows on the wrong side of the steering wheel. Great kid! I also mentioned I had been reading the manual and was missing the gas adapter for a gas can. He took my name and phone # and said he would find me one, which he did.

William Burdett

May 14, 2016

Stopped by the service dept. early Saturday with no appt. Tech got my Ranger back to check it out and had it back to me in a couple hours. Great service but this will be my last Ford vehicle after more then 25 years of owning Fords for myself and Wife. Great product but cannot afford Ford pricing. Dodge 1500 truck for me and Subaru Outback for the wife is next. Thanks for many good years together.

Carrie Stitt

May 10, 2016

I just got an oil change. Not much to report. I was able to make an appointment right away and the customer service was great. Thanks.

Katherine Underwood

May 9, 2016

The service received was excellent and the staff was both friendly and helpful. We had the clutch replaced in our 2008 Mustang. The car has less than 30K . I would have like to have seen the old parts because it felt to me that the pressure plate diaphragm failed which I think should have been a warranty thing. The invoice also did not reflect a charge for resurfacing the fly wheel which should have been done. I do think the work performed was done expertly and correctly. This car has never seen another service facility in the eight years we have owned it. And we will continue to bring it to where we bought it. Thank you. John

Ronald Schlaht

May 6, 2016

Great service! Did a recall and serviced vehicle all in one day. Plus had a loaner car ready.

Robert Bellmaine

May 5, 2016

My 2 week shopping experience to sell or trade a Crew Cab pickup for a smaller car ended with Scarf Ford. Cole LaBar did an excellent job in providing information and details for several options to accomplish my plan. He was polite, professional, prepared, and added no pressure to close a deal that I was not completely satisfied with. After driving and considering several models, I chose to trade in my pickup, and purchase a 2013 Fiesta SE. I have owned 7 Fords to date, and this sale was the best sales experience I've had. Ford makes a great car, and Scarf has a great staff to sell and service them. How satisfying to find a car dealer who "gets it right"!

Richard Jabusch

May 3, 2016

Purchased 2025 F 150 Lariat. Fast, courteous service from salesman. It was a very easy transaction and out the door in under 3 hours.Had a little issue with box link cleats and the dealership had a fairly fast solution . The dealership also arranged for LineX spray in bedliner at their cost. Very happy with new truck and dealership

Ronald Ackles

May 3, 2016

scarf ford in auburn wa , the techs there located a transmission problem and repaired it , my local shop had been trying to isolate the problem for a long time.i am very happy to have my 2006 ford explorer back and running again!

Jordan Bertagnolli

May 2, 2016

Jeff Mclaughlin was great. I appreciated his work.

Kelley Ekle

May 2, 2016

Got an oil change with the works and a car battery replacement

William Frank

Apr 30, 2016

My wife and I were very pleased with our experience at Way Scarff Ford. They have great customer service!

David Sheila Pollock

Apr 29, 2016

We have all our oil changes etc done on our 1995 Ford Ranger and have always bee perfectly Satisfied with our experience.

Luis Blanco

Apr 28, 2016

It was a great experience as usual. Customer service was great. Thank you, Luis

Curtis Bunts

Apr 27, 2016

Kevin and all staff are outstanding people, Kevin always remembers my name. Great group of people.

Cynthia Thornton

Apr 27, 2016

The only glitch I had was on this particular day. I had called a few months ago to see how much it would cost for the 30k check up. At that time I was quoted 388.00 - which is why I put off the service. If I had known that it was a regular "The Works" I would've brought it in much sooner. Matthew was my hero when I called to schedule the appointment and told me that it really is just "The Works".

Gerald Wolf

Apr 26, 2016

Quickly done and professional. Check other crucial areas.

Mark Nelson

Apr 26, 2016

I find working with everyone that I have during my appointment very experienced in their job's and customer service. With their knowledge I have learned more information about my truck. I thank them all.Mark Nelson

Louise Mcquade

Apr 25, 2016

I was very disappointed to hear that David Reid was longer with Scarff Ford service department. Definitely tough shoes to follow, however, Rick Root was very courteous.

Chester Hasting

Apr 12, 2016

I was very pleased with the service at Scarff Ford in Auburn. They were very friendlyand answered all my questions. I had another appointment to go to they got me out withenough time to have lunch and go get a free car wash and make it to Black Diamond with time to spare.

Michael Palko-dean

Apr 9, 2016

Scarff Ford has been my auto dealer for many years.

Sherida/Junior Mesake

Apr 3, 2016

Always a great place to come back to for maintenance services.

Jessica Hudson

Mar 31, 2016

It was a great deal for the jeep it was right at blue book value! It drives amazing but we did end up running out of gas since we drove so far we kind of expected it to be full gas

Fred and Shirley Gillis

Mar 21, 2016

Always take our cars in for service at Scarff because we believe they do a great job when we need service. We received the same quality of service when we bought our two Ford Focus cars.

Keith Deanna Jones

Mar 21, 2016

All was great ... set up the appointment work was done on time and very fair. Thank You

Russell Volland

Mar 19, 2016

I purchased a 2006 Ranger 4X4 at the Covington store. The service and staff were exceptional.

Anthony Conrey

Mar 18, 2016

Service writer Kristin McMillan is knowledgeable and efficient, the oil change service was quick, and done in a clean workman like fashion. Keep up the good work.

Daniel White

Feb 22, 2016

Part took a little longer to arrive due to holiday but car is back and running great

Samuel Emmons

Feb 22, 2016

I have been using Scarff Ford for over 40 years and have purchased over 60-70 cars and trucks from them. It is a great dealership to say the least. Way Scarff is always accessible and helpful.

Catherine Everett

Feb 21, 2016

Service was excellent. Friendly and informative service advisor. Office staff helpful, nice, friendly.

Barbara Berg

Feb 17, 2016

Friendly helpful service people, pleasant to deal with. Talked to a sales person afterwards and after 10 years, decided it was time to trade in my vehicle and purchased a new Escape. Wish it could also have been a Hybrid.

Bert Swift

Feb 4, 2016

Always the best. Checked all the major parts. Did not miss my loose and rusted exhaustt

Eloy Stone

Feb 3, 2016

i love my 2012 Ford Raptor. I was very happy that they gave me a loaner car while my truck was being serviced as I had several other things to do that day.

Randy Ashby

Feb 3, 2016

I purchased a 2013 Ford Taurus for my daughter. I have been a repeat customer at Scarff for the past 10 years and know that when I go there to look at a vehicle that I am going to get the best service and not get pressured in any way. All of the sales staff I have dealt with are very knowledgeable and happy to help even if just browsing. All 4 of my last vehicles have all been purchased from Scarff and when I am ready to upgrade or change what I currently have, I will be going to Scarff.Randy

Gary Van Hollebeke

Feb 1, 2016

I was very satisfied with the service that I received from Kristen McMillan (123). She did her job in a very professional manner and took care of all of my concerns. Because of her I will continue to have my service needs taken care of at your location. Gary Van Hollebeke

L&D

Feb 1, 2016

Had my car serviced. Very helpful staff, especially the guy who checked me in. He took the time to go over the results with me and was very friendly. They promised to have my car done in an hour, but actually finished in half that time. I love this dealership - we buy all our cars here and will keep coming back!

Lavonne Ron Mathes

Feb 1, 2016

I like that I am able to drop off my vehicle and then come back after eating dinner and its ready.

Ben

Jan 26, 2016

I enjoy my car. And when it was time for oil change, I was amazed by the service that Ford provided for me. I will always prefer to drive 30 minutes for Ford services rather than taking my car somewhere else.

Michael Palko-dean

Jan 26, 2016

The service department stepped up and took care of me and kept me informed on how the job was going on my 1998 Ford F150.

Paul Jill Tyree

Jan 25, 2016

The service dept. worked with me every step of the way.

Sandra Dumlao

Jan 25, 2016

I sure appreciate Cory. Always so friendly and helpful.

Rebecca Cowles

Jan 22, 2016

Service was excellent. I haven't been in for a while but staff remembered who I was. I really appreciate that touch.

James Sheffield

Jan 20, 2016

Always received the best of service from way back. See you soon in February for transmission service. Jim S

Thomas Labrum

Jan 20, 2016

The staff and service is excellent. I forgot to get my free car wash

Donna & John Shape

Jan 19, 2016

staff was very helpful in the servicing and warranty work done on my Ford Escape.

Ed Brown

Jan 18, 2016

As always the service and customer attention was EXCELLENT...My thanks, to Dave Reid and his crew.They are great!!!Thanks, again.Sincerely,Ed Brown and Diane Read -

Andy Somera

Jan 13, 2016

I took my '01 F350 in for a number of issues (front auto-locking hubs not auto-locking, rear limited-slip differential not locking up, coolant leak, etc..). The service department did a thorough diagnosis and presented me with all the options and ramifications of the issues. The work was done in a timely manner & I was more than satisfied with the experience.

Cris Iffland

Jan 13, 2016

Consistently excellent service. I went to several Ford dealers before finding Way Scarff Ford in Auburn. I even go out of my way from Lakewood to go to this dealership due to the quality of work.

Bill Jenkinson

Jan 10, 2016

I came in because of a transmission problem. I was told the repair would not be likely because parts may not be available. Probable cost for new transmission would exceed 4K. Repair is taking place elsewhere at a much reduced costs, no problem with availability of parts.

Ryan S.

Jan 10, 2016

Steve Romberg was the most helpful salesman I've ever work with! Above & beyond

Dorothy Giriat

Jan 9, 2016

I brought my car in for the 40,000 mile check up. It was done in a timely manner and the techs were polite.

John Harlor

Jan 9, 2016

brought my mustang in for service - staff is always friendly - the job ran 45 mins past the promised finish time, but it looked like the service person might have been training someone, so that's ok.

Mark Watling

Jan 5, 2016

The job was done quickly, no problems, can't complain.

Jacob Wheeler

Jan 4, 2016

I bought a 2013 Ford Focus and the service was great!

Paul Thorsnes

Dec 30, 2015

Good overall service. Prompt courtious fast comfortable friendly.

George and Julie Kosue

Dec 29, 2015

As usual, your people were prompt, courteous and efficient. You always seems to have competitive prices with quality service and parts. I have no reason to take my car to anyone other than you.

Edward Ziolkowski

Dec 26, 2015

I was concerned about my check engine light coming on in my 2000 Isuzu Trooper. Felt I was well served at Way Scarff. They got me in same day, arranged a loaner car through Hertz, and had me back on the road in my Isuzu the next day. This is the kind of service I have come to expect during our 16 year relationship.

Rex Kerbs

Dec 22, 2015

We have been dealing with Way Scarff Ford for more than 25 years. The sales and service staff are always helpful and friendly. From cars to trucks to SUV's, they do a great job!

Debbie

Dec 21, 2015

The mechanic that did my oil change was very helpful and considerate. I walked out to check and he took a few moments out of his day to personally chat with me about my car. As always, Cory, was sweet.

Hakiza Nzabanita

Dec 17, 2015

I have been bringing my car there for the past 5 years and really like it.

Muriel Cook

Dec 15, 2015

I appreciate how your staff is friendly and professional from the first contact on the phone to checking in and checking out. I also enjoyed the coffee as I haven't had that brand before. Great job!!!!

Robert S.

Dec 15, 2015

Customer service is ALWAYS excellent at Way Scarff Ford. This is the number one reason why I continually return and refer others there. Sometimes they are a little on the slow side of things, but I would rather have the job done right than quickly.

Ronald Schlaht

Dec 11, 2015

2010 Edge Limited, quick professional service on recall and 25K service.

Clarence Jane Babione

Dec 9, 2015

We had snow tires put on our car and as always, Scarff Ford was fast, efficient, friendly, and focused. I recommend them all the time to my friends!

George and Virginia Augustine

Dec 8, 2015

We always brought both our vehicles to Scarff in Auburn and never had a bad experience. Everyone is helpful and takes care of business. They are awesome. Keep up the great work and service.

Roberta Stuart Benson

Dec 8, 2015

Had my oil changed. Always quick and courteous. The facility is clean and friendly employees.

Pamela Tony Owens

Dec 6, 2015

From the purchase to the maintenance service, we love this dealership.

Mary Currie

Dec 4, 2015

Ford Escape Service was greatWe buy all our cars from Steve!!And our niece bought a car from him too!

Jane Babione

Nov 30, 2015

I am always pleased with the service I get from Way Scarff Ford. The service department is why we purchased our car at this dealership.

John Harlor

Nov 22, 2015

I appreciate that you worked my vehicle into your schedule in a way that fits my busy day. I really like the email for service reminders. My car was ready when promised and well taken care of.

Edward Ziolkowski

Nov 20, 2015

I bought my Isuzu Trooper (2000) at Way Scarff Ford almost 16 years ago and have always had it serviced there and will continue to do so. By far and away the most reliable auto I have owned in my lifetime. I'm a happy owner. Excellent....

David Taylor

Nov 19, 2015

Has always the service was superb and on time. Could stand to up date your waiting lounge though

Mike Siegler

Nov 17, 2015

Service department was great. Always quick and polite.

Molly Mui

Nov 16, 2015

It was a very pleasant experience. I love my new car.I wish I could have got more for my trade in.

Pauline Pajo

Nov 14, 2015

All the staff are very helpful especially Kristen who assisted me from the very beginning. Keep up the great work Ford Scarff - Auburn.

Russ and Mindi Tena

Nov 13, 2015

We purchased a 2015 Edge on 9/29/15. The young man who sold it to us, Stephen, was a pleasure to work with. He wasn't pushy. He was relaxed, honest, funny, patient, attentive, knowledgeable and accommodating. We LOVE our Edge! It feels so luxurious. The drive is smooth, minimal road noise, and all the features are just awesome. We are a Ford family and once again we love our new Ford!!

Fred

Oct 8, 2015

What can I say other than I was very pleased with my encounter at Scarff Ford, My salesman, James Sherred. Is awesome. I knew what I wanted and he had me in it and on my way home in less than two hours, plus I got a free BBQ lunch to boot. Thanks, Scarff Ford of Auburn.

DebbieF

Aug 22, 2014

I have been a Scarff customer for many years & just purchased an auto yesterday. Every aspect of the transaction with Ken, Jeff, and Larry (who has worked on our cars for a long time) was amazing. Thank you I will be back

Zach Longacre

Jul 1, 2014

I called these guys for a quote and all they wanted was money upfront to look at it no repairs and wouldn't even give me a quote don't call them they're unhelpful

Jerry Gannon, DAV, USA

Jun 23, 2014

I recently called Scarff Ford Auburn and asked sales person Brenno for a price on a particularly equipped 2014 Ford Fiesta. I informed Brenno of my intent to place an order for this vehicle and to pay in full by check. He assured me this would not be a problem. A few days later I called Brenno to confirm our arrangement and set a time to meet and place the order. The call went to voicemail and was returned shortly thereafter (more on this later). In the mean time, I called the sales dept. to confirm our payment method. Another sales representative confirmed there would be no problems and handed the phone to Brenno who also confirmed our payment method as well as the price we previously discussed. My spouse and I presented to Brenno at our agreed time, check in hand, expecting to place an order from Ford as agreed. I wasn't surprised when Brenno suggested a locally available and similarly equipped vehicle instead, but we weren't interested in that vehicle. We came to order a predetermined vehicle at a pre-negotiated price, and we were happy with our decision. This is when Brenno decided the price we agreed on was too low and we would need to pay an additional $500. My spouse and I thanked him for his time and set about returning home, being met at our car by a pursuing Brenno who apparently had a very rapid conversation with his sales manager. Promising to honor the pre-negotiated and twice (now three times) agreed upon price, Brenno was successful in coaxing us back inside. We were then presented with what appeared to be an order slip with our price, tax, title and license, and their $150 "doc fee". Great, we wrote the check, shook hands, and set out for some lunch. Before finishing our fish and chips, my spouse received a call from Brenno. Apparently we would need to come in and give them some more money, the amount would be revealed when we got back to the dealership. My spouse politely agreed and, upon ending the call with Brenno, immediately called our financial institution to cancel the check we had just written. We returned to the dealership mostly for our own amusement. Upon entering the dealership we were called by the sales manager into his office. Brenno was not in sight. The sales manager offered us two options, either take the local car, or pay another $500 to secure the vehicle we just bought. My spouse was happy to inform the gentleman of yet a third option, and we set out again for home. This morning I was going through my voicemails when I came across a peculiarly long, and yet unheard, voicemail from our pal Brenno. I listened as he said he was returning my call and looked forward to hearing from me, and continued to listen as he was handed the other phone and had that earlier conversation with me when I called the sales department to confirm our payment method. I recognized our conversation and continued to listen after Brenno ended the call with me, his cell phone still recording in his pocket, and informed his sales manager that he had "just quoted the guy $200 over invoice to shut him up and get him in here". He explained that he had done so because I kept trying to "hold (him) to a price". Yep, that's exactly what I was doing and I told Brenno that clearly when I called..."I would like to buy xxxx car and need to know how much that will cost" ... seems reasonable to me, but not to Scarff Ford Auburn. I do still have that recording and will post a link to it if I can figure out how to do that. I'm a disabled Vet, not a computer guy, but I'll try. **Update- search "Scarff Ford Auburn sales rep accidentally records himself" or any part thereof on the U-tube for the audio. Best I could do. So if you'd like to have your afternoon wasted by someone who will say anything just to "shut you up" and not honor his word, hop on down to the integrity void that is Scarff Ford Auburn and let Brenno and his band of merry pranksters delight you with a tale of whimsy. If you'd like to buy a car, go anywhere else

Roy a car buying fan

Feb 5, 2014

I found the experience at way scarff ford to be a very delighful one and I even bought a car from them a ford fushion titanium version and a 2014 version of the car. I have a large sum of money I will be aquiring soon and intend to pay for the car then and pick it up and take it home. The salesman who sold me the car I could not find enough good things to say about him as he was number one in my book and he had the best product that he was selling as I understand has even topped the toyota camery which has been a best seller for many years now but the ford fushion is far out front now as the best car to buy today period.

A fan of theirs

Dec 27, 2013

I've bought 2 cars from Scarff in Auburn and each experience was great.The salespeople are friendly, the prices are fair and even the office staff says hi when you walk in. They all seem to enjoy working there. I've recommended several friends to them and they have all been treated as well as I have.

Disappointed educator

Aug 27, 2013

They offered me a ridiculously low number for my trade in, and I left with an agreement on the amount of the trade in, but we were still $2,000 apart. I sold my car private party and brought back cash instead of the trade in plus the $2,000 we were apart. However, when I went back in, they wouldn't keep their deal and suddenly we were ANOTHER $3,500 apart, even though there was a piece of paper showing our deal. Every flim flam used car salesman trick in the book and 4 hours of my life I will never get back.

J. Churchward

Jan 9, 2013

I had started with a search for a new car over the internet. But soon found that I just could not afford one. they called me back with some options of used cars. We went down to look and still could not find one that I liked. But the sales person just keep up asking , in a very nice way mind you not bothersome at all. and then we found an HHR that they had. Weird to find a Chev at a Ford dealership but it was a great price and just what I was looking for. During the whole process everyone was great to deal with and very friendly. I would recomend anyone to go look for car from them. They are a smaller dealership but there people are great. And if your looking for a call make sure that you ask for Robert. I manage salespeople for a living and I have to say that Robert was a 5 star salesperson. He was never friendly, always went out of his way to anwser questions and was never impatiant with me as we disscussed the price and issues that I had looking for a car. I know that I was not an easy customer as I was very picky on what I wanted and was not just going to get anything. So far after the sale they have been great and the car has been a dream.

looking for another car

Sep 15, 2011

I found a car I researched also, previous owner was a staff member at the dealership and did not disclose the accident his wife had in the car he sold me..... didn't give me much for a real nice small pickup I traded in.

Chris

Jul 31, 2011

They had a great deal on a SUV that I have been researching for quite a while, called Dave Gray and told him everything about my trade that I had, and the amount I wanted for it. I made sure to tell him everything I needed because I didn't want to waste my time (and his time) driving up there for no reason. He said that the amount I was looking for seems right and it checks out on paper and he just needed to take a look at it. Drove 3 hours to get there with my wife and 4y/o and 8mo/o, got there and Dave was busy so he pawned me off to an associate (who was really nice), test drove the SUV, got back to the dealership....still no dave, they looked at my car which was just how I had mentioned it over the phone and they offered me $4,000 less than Dave and I had spoke about with no explanation....Wasted SIX hours of my families life when he could have told me over the phone what they would give me for my car! In hind site I now realize that Dave probably knew I wouldn't get the amount I wanted for the car, was hoping that I wouldn't drive all the way there and leave empty handed, and didn't want to take the heat...just a hunch. Horrible experience and would not recommend anyone going there at all, or at least DEFINITELY not with a trade, and I won't be going back there at all.