Wheels & Deals reviews

Matt

Sep 18, 2016

Awful, first time car buyer from a dealer, at first they seemed cool Jorge and Pat were very welcoming and helpful in picking out a car. The car I got has few issues the glove box doesn't open they said they'd fix it, but when I took it in to get fixed they said they couldn't fix it and that was it, they said I need to go pay a shop to fix it "it's not their problem". I didn't have insurance so they made me get insurance while I was there, i couldnt drive it off the lot unless i had insurance that they could FAX to wells fargo dealer service. They said it didn't matter what insurance I got so I got liability not knowing they require full coverage they said it was fine. A few months later I got a notice in the mail saying wells Fargo was going to take my car if they didn't get proof of my insurance because wheels and deals never faxed it like they said they were going to. About a month later I got another notice in the mail stating that wells Fargo pulled out additional insurance for me so I had full coverage which i did not realize i needed at this point, which added another $98 to my car payment per month which is more than double I'm paying through my insurance for full coverage now. Everytime I have called them asking questions and trying to figure out why these things happened they don't give me a straight answer. All of these things could be easily avoided through better communication but wheels n deals is just trying to sell cars I guess. If I had known how this was going to go I would have gone to a different dealership.

Michael

Aug 25, 2016

If you buy your vehicles via the internet I do not recommend this dealer. I can't comment for the service department or facility but as far as the Sales Department its poor at best. If someone says they are going to do something they should do it. The response time and genuine sincerity of not only the sale reps but the management team are lacking. In my opinion its a waste of time to contact this dealer.

Janice

Apr 10, 2016

Great car. Great people. Very surprised that an independent non franchise dealer would be this easy to deal with. They have great cars and a spotless facility. My credit is far from perfect but they treated me great and helped me find a car and get me financed. Highly recomend

Gil in skagit county

Nov 13, 2015

I had been looking for a Tahoe or Yukon, 4wd for quite some time, I was on the computer daily looking at all the vehicles for sale. I finally saw one I liked, some what close to home. I went to wheels on deals, talked to ozzie [Osvaldo] after I'd walked around the lot for a bit, i went to the Yukon I was there to see and buy. He went and got the keys after introducing himself, backed the rig into better lighting for me to walk around it, open all the doors etc. We took it for a spin, made sure all worked well no noises, or smells, vibrations, etc. Of course I ended up buying it, the price was what I was willing to pay, the mileage was in the ball park, the vehicle condition was great. The thing that made me feel comfortable was ozzie was very professional, he did not act like my best friend, or chap his lips on my tail, I left there with a new ride and felt great, I didn't feel like I got took or anything. I waited around a little bit as the loan process was accepted and completed, the place is clean very well maintained, shiny floors, clean bathroom, T.V. 's I would recommend anyone to go there.

Audrey Christianson

Feb 21, 2015

I had a wonderful experience buying my first car from Wheels and Deals, excellent customer service throughout the office, they helped me get a 2010 VW Jetta with no problem. Christy was really great and helped every step of the way, stop in and see her!!

Leland

Nov 28, 2014

Definitely the best experience I've had at a dealership! I walked in and knew which car I was interested in, and Jae's customer service was excellent. Gave me a good review of the outside and inside of the car, then immediately asked if I wanted to test drive it. Great value on a used car that was pretty much brand new. I would definitely recommend this dealership to anyone looking for a used vehicle in excellent condition!

Paul D

Nov 14, 2014

Bought a car, life happened needed something different, painless,explained what was going on with the bank unlike the big car dealerships that make you go thru the waiting process with no update. They are willing to work with you and make you happy with the purchase. I would FOR SURE COME BACK! These guys are awesome and honest and upfront and will work with you. Especially if you are a soldier who just returned from Afghanistan.

Ashley

Nov 8, 2014

I came in originally looking at a Hyundai Sonata, which I now own thanks to them, and I fell in love with it! Got everything done and it was mine! After a couple days my car was having some issues. I took it in and they took care of me! My car is running perfectly now thanks to Wheels and Deals. If anyone needs a car, this is the place to go!

Christine

Nov 6, 2014

William assured me I was in good hands and that I would be taken good care of. He followed up with his words with genuine actions. He told me that the lot was mine and to feel comfortable driving any car I wanted. His Co-works all gave that sincere attitude as well. Some great Highlights: > Bobby, Michael and John were always available to answer questions. > They were patient with me > The "Cafe" in the lobby > Lots of laughter with William

Marcie from LimbSaver

Nov 1, 2014

Coming into Wheels & Deals was a great experience. Not what I was expecting. Everyone was friendly. No pushiness. Relaxed atmosphere. Quiet, clean and a good variety of inventory to review and test drive. Reasonable on my trade in. Thank you Jay and Michael for my new Xterra!!