Williams Toyota Of Elmira reviews

Sue

Jul 1, 2016

Matt was the perfect salesman in that I knew exactly what I wanted and he immediately accommodated me and the whole sale lasted about ten minutes.

Theresa

Jun 30, 2016

Seamless deal. Excellent sales team. Stayed way past closing to finish all the paperwork so I could take my new SUV home. Great experience from beginning to end. Would highly recommend Williams Toyota.

Charles

Jun 22, 2016

I came in after my 2012 Highlander battery went dead. You checked it out and found the battery was in good shape and charged it some more. No financial charge.

Edson

Jun 18, 2016

Met us at the door. Service dept. was ready for us at our scheduled time. They were nice to take us over to TGIF, so we could eat lunch while the truck was being serviced.

Aleksandra

Jun 13, 2016

Jamie Posten made the whole thing easy, responded quickly and usefully to my inquiries and was a pleasure to work with.

Trudi

Jun 11, 2016

Personnel were very efficient the car went in early we were out on time and were shuttled to lunch while the car was being worked on

Edith

Jun 10, 2016

I was informed that likely by my next appointment the filters would need replacing- no pressure to do so now, all staff were very genial and knowledgeable about anything I asked them about...Thank you!

Mark

Jun 8, 2016

New people in the service department that did not talk down to me was a huge improvement compared to my last visit.

Alexandra

Jun 5, 2016

The dealer we worked with was absolutely wonderful!! He was on top of things, kept us up to date on everything we needed to do, and was very friendly and helpful. I will absolutely return in the future!

Joel

Jun 5, 2016

I was processed by a technician immediately. I was greeted warmly and told an estimate for completion which was done before they promised. Excellent service!

James

Jun 3, 2016

I liked the fact that Shawn, our salesman, was friendly, knowledgeable, and we didn't feel like he was pressuring us into anything. He is definitely a valuable person to have on your sales staff!!

Kathy

Jun 2, 2016

The staff is always more than accommodating and very professional. They go the extra mile to take care of me and my car's needs.

Richard

Jun 2, 2016

Both salesman and supervisor were professional in their approach and respectfully listened to my concerns. I would recommend going to Williams Toyota before you decide on buying a car.

Debra

May 31, 2016

i was very pleased. iwas alittle nervous at first because i was turning in the lease and i dealt with Kent Brown before. Everyone went over and beyond there expections to make me feel comfortable.A big thank you to Darek Gulich for making this deal for me. He was Awesome.You will continue to have my business. I did not want to go anywhere else.I love Toyotas. THank you. Deb Kelly

Peter

May 22, 2016

All personnel were extremely friendly especially the individual who checked in my vehicle. 5000 mile service did not take long either. Completely satisfied with the service provided.

Michael

May 19, 2016

very nice staff made everything smooth sailing did a fine job going thru the vehicle making sure everything was in line I'm really pleased with them by the way thanks for the hats lol

Allen

May 14, 2016

Easy to schedule the app. They took my car in immediately and the service was completed in a very timely fashion. Actually completed in less time then I expected!!!! Also the people at the maintenance counter were very friendly.

Kenneth

May 14, 2016

offered to check my Prius for safety check when I had stopped in to make an appointment to get that done; did it right away and did not charge for the safety check.

Lisa

May 2, 2016

The salesman was very helpful to explain all the features of the new RAV4. I test drove it with my husband. I really appreciated not having the salesman with me on the test drive so my husband and I could discuss freely the RAV4. I purchased the RAV4 and took it home the same day. How fast!!! The salesman was also very helpful in finding a hitch I could have installed as well as the crossbars.

Carol

May 1, 2016

Friendly and polite staff. My car was ready when I requested it. I was offered a ride back to work.

Dennis

May 1, 2016

They were ready for me when I showed up for my appointment. I forgot to mention a small problem with my tire and when I remembered while checking out they pulled my car back in and took care of the issue.

Teresa

Apr 27, 2016

They gave us a car that was not over our budget and the salesmen were very organized with the paperwork.

Donald

Apr 23, 2016

The Salesman, Sean Sherwood, treated us very well and was quite knowledgeable in helping us in the purchase our new Toyota RAV4. He encouraged us to follow up with any questions or concerns we might have as we get acquainted to our new car.

Nancy

Apr 23, 2016

My husband actually took the vehicle so I don't really have an answer. He did not have any complaints when he got home.

Janet

Apr 21, 2016

The salesman, Silas, was very friendly. Not pushy at all. The finance manager, Fuksman, was very nice and a pleasure to work with.

Patricia

Apr 17, 2016

Bill Peters was both very knowledgeable and friendly. He answered all of our questions honestly and thoroughly. All those qualities are extremely important to us as consumers.

Molly

Apr 16, 2016

Salesman Bill Peters was great! Helped me get exactly what I wanted. All dealerships staff was friendly and welcoming at all times.

Donna

Apr 11, 2016

I was greeted immediately by Sean Sherwood who was very genuine and attentive to the details of what I was looking for. Paul also was helpful in assisting with the financial end of my purchase.l left with the confidence of knowing they would assist me after my purchase which was just as important as my purchase

Walter

Apr 10, 2016

The willingness to accommodate a reschedule because of a conflict I had. I got in immediately with a minimum of wait time.

Jane

Apr 1, 2016

The people I dealt with were helpful, answered all my questions, and the service to my car was completed quickly.

Joyce

Apr 1, 2016

I came in 2 times each with a tire down within just a few hours. Everything was taken care of and they even called about the tire warranty. I got 2 new run flats for 0$. You can't beat that!!!!!!!!!!!!!!

Laura

Mar 31, 2016

I really appreciated the friendly people at Williams Toyota! Zach was super nice, never getting frustrated by my distraction over all the pretty cars in the lot! No high pressure sales. Excellent experience.

Lawrence

Mar 30, 2016

Helpful honest answers in a timely manner without pressure. Availability of cars and models to choose from. Teamwork of departments to help with delivery of car and trustworthy staff

Maryanne

Mar 28, 2016

Easy appointment - flexible scheduling, and quick service. I arrived 15 minutes early and the young lady at the desk was very cheerful at 7:45am!! We engaged in pleasant conversation and I was in and out in no time. The cost of estimate to complete the inspection and 25K checkup was under cost. Thank you!

Alan

Mar 24, 2016

Staff was very friendly and helpful. Thank you for being able to bring my dog in with me while I waited.

Marian

Mar 24, 2016

have already sent a friend to you for her own Toyota! Your crew is really upbeat, friendly and enjoyable to work with.

Greg

Mar 20, 2016

I was able to get the service on a short notice, the service was quick and I was told of everything that was done...

Kathleen

Mar 19, 2016

Andy Ligouri is a definite asset to your service department. He listened to my complaint about not being offered help with getting proration, from a person in your service department, on two Michelin tires I had purchased 25,000 miles ago from Williams Toyota. The tires have even wear, the tread is down to 2/32 on both, and have a warrantee for 60,000 miles. Andy immediately began paperwork to contact Michelin about my tires to see what they will do to help. He is to be commended.

Dawn

Mar 17, 2016

Jamie was very friendly and helpful. She encouraged me to use a loaner car to grab some dinner across the street so I wouldn't have to wait in the service area waiting space. This helped the time to pass more quickly.

Linda

Mar 11, 2016

My salesperson Darek Gulich treated us exceptionally well. He was extremely courteous and was very knowledgeable about the vehicle and explained it's workings in a clear manner. The General Sales Manager was also very helpful and treated us well. An overall great sales experience.

Rose

Mar 10, 2016

The salesman was very helpful,informative,and explained my options.When I came back and couldn't figured things out he took the time to show me.I think RON BUSH is an asset to your business.I can't say enough good about Ron and all the others.They never pressured me,which is a real turn off.Thanks guys. And Ron your top notch.

Irvin

Mar 9, 2016

Dealership personnel immediately reacted to my problem,advised how long it would take to handle it,and reviewed what they did to accomplish it.

Jim

Mar 6, 2016

the service department employees were courteous and the inspection of my vehicle was performed well. They ordered all parts and will contact me when parts are in for the repair.

Geraldine

Mar 5, 2016

How quickly the car was taken. I arrived a little ahead of my appt. and could not drive in, because another car was blocking the entrance. I sat in my car waiting for the car to move. A service adviser came out after I had sat for a few minutes, and said that I could go inside to sign in at the desk and he immediately drove the car into a service lane. Within less than the hours' time that I was told that it would take, a service asst. came to the waiting room to ask permission to replace two filters after reviewing what had already been done. He advised me of the additional time that it would take. Upon the completion, I was immediately advised and at checkout, he again reviewed all that had been done as far as service on my Lexus and provided me with a copy of the detailed checklist. Often one is shown the checklist, had it reviewed, but not provided with a copy.

Robert

Mar 1, 2016

No pressure. Relaxed atmosphere. Friendly sales persons. Ron Bush was our sales person and He couldn't have been more helpfull or friendly. It was like sitting around a table in an casual environment with friends.

Sharon

Feb 11, 2016

Always treat me with respect, inform me if they recommend replacement parts, also loan me a car so I can run errands in the area while there.

Maureen

Feb 10, 2016

The service person (Andy) kept me advised of any problems discovered, told me the cost of each repair, asked if I wanted each problem corrected. He was very personable, was interested in my comments, engaged in friendly conversation not related to this service. He made me feel like a friend, which gave me confidence in the dealership (this was my first time at Williams).

Thomas

Feb 5, 2016

Very courteous and helpful on check in and check out for service. Great people to deal with and service after the sale.

Russell

Feb 4, 2016

Always greeted as a friend and customer - Mike Saxe listened to what I was interested in and suggested another vehicle for my son. Ron Bush handled the actual sale and delivery of both vehicles and did a great job as well.

Timothy

Jan 29, 2016

Everyone in the Service Department is courteous, quick, and really good at answering questions. The salesman who helped me is top notch. I always feel welcome there.

Deborah

Jan 19, 2016

I went in for a recall and an oil change/tire rotation. I did notice that since Williams took over that the price has increased for the oil change/tire rotation which I was not too happy to hear.

Jody

Jan 19, 2016

Every single employee at this dealership is friendly & make us feel like we are more than just a customer.

Elizabeth

Jan 17, 2016

Both times that I have come in to the service department, ALL of the people behind the counter have acknowledged and greeted me at one point or the other, even though they were assisting other people at the time. I have never been to a service department like that...Just based on those 2 experiences, you've got me!!!

Kathleen

Jan 15, 2016

They were very courteous and dropped my friend and I off at a restaurant while they fixed my flat tire (no appointment - I just drove it in on the flat -runflat tire. They called me with an update of "unrepairable" and put a new tire on then picked us up when it was ready.

Denise

Jan 12, 2016

I had accidentally scheduled at wrong location. The gentleman at the counter worked me in which I was very thankful for since I drove 45 min to get there.

Harold

Jan 12, 2016

Awesome as usual.....third purchase since June of 2014. Everyone goes above and beyond. Drama free purchasing. Excellent customer service in all areas. Everyone extremely personable......knowledgeable....accommodating!

Robert

Jan 12, 2016

Communication with the customer on what needs to be done and price of part, and not being forced to do repair. Giving customer the option.

Todd

Jan 11, 2016

I don't feel I have to worry about the knowledge and experience of the Williams crew when it comes to servicing my Toyota.

Charles

Jan 10, 2016

It was very comfortable dealing with Bill Peters. He made me feel right at home. Enjoyed the test drive without sales rep in car.

Arlita

Jan 7, 2016

I was in the area (I live about 40 minutes away) and stopped in to see if I could get my emergency brake looked at because it had stopped working. Service adviser Tom worked to quickly fit my car into the existing schedule while I waited. The technician made the necessary adjustments to my brakes, including the emergency brake, and checked the front struts and springs as requested to determine if it was time to replace them. This all took less than an hour while I waited in the customer lounge. I am extremely pleased that the service department could fit in the walk-in request for service, my e-brake was fixed and I do not have to worry about an immediate need to replace front strut/spring assemblies.

Carlton

Jan 7, 2016

Up front discussion about problem, and the willingness of the service person to recheck the tread on our tires when we expressed our concern that they would pass inspection when we bring it back for the inspection and the repairs to the door!

Terence

Jan 5, 2016

Andy, Service Department Manager, made my day! He goes above and beyond for his customers. One reason I will continue to buy from Williams is their service department, top notch!

Thomas

Jan 5, 2016

They did the work for the recall as promised and completed it by the date promised, even with a holiday in the mix.

Susan

Dec 31, 2015

I like the fact i can drive my car right into the service area. Nice waiting room. The newspaper tv cookies water etc. But this time there was no cookies nor water.

Joseph

Dec 25, 2015

Salesman, Matt was professional and personable!! Also, in discussions about "price" he was quick to get answers when he needed a managers input!! That puts the experience over the top.!!!!

Kerry

Dec 24, 2015

Very personable-- Didn't feel like we were just a "sale". We highly recommend Bill Peters! Made the buying process simple and easy!

Jennifer

Dec 23, 2015

Not only did they get my car in for an inspection in a timely manner they also came to my work to pick it up

Joyce

Dec 23, 2015

These answers apply to the service department only. I have been very happy with my service any time I have had anything done. It's very professional and I trust the people working on my vehicle.

Stephen

Dec 23, 2015

Worked with RJ West. He made sure I was taken care of and had excellent customer service through and through. Makes me proud to be a future service customer.

Francis

Dec 15, 2015

RJ in service ALWAYS takes great care of me and he makes sure I get the most for my money...

Jane

Dec 15, 2015

I was there for routine maintenance on my new car. However, there was a noise I was hearing, and both of the technicians who helped went out of their way to try to isolate the sound. When I left the dealership the problem was resolved. It has since come back, but again, I received help and suggestions as to how to deal with the problem.

Catherine

Dec 4, 2015

Everyone was nice and friendly. Bill was explained very well. A very clean waiting area with cookies and coffee. My bill was gone over completely.

Laura

Nov 30, 2015

I met with Bill Peters who helped guide me through the process of buying a new car. He was a good listener, honored my "must-have" list and my concerns regarding non-negotiable items. He is a good ambassador for Toyota!

Wesley

Nov 28, 2015

Efficient, Courteous and Welcoming service. All requested issues were addressed. Loaner vehicle service is very much appreciated. It allowed me to continue with my activities while my car was being serviced.

Celeste

Nov 24, 2015

The sales staff were very pleasant but no one told us that there was going to be a 2-hour wait and no one offered to drive us anywhere. Sitting in that waiting room is no fun for two hours!

Harold

Nov 19, 2015

Friendly, courteous and knowledgeable sales staff. Service department is also first class. A satisfied customer is the number on priority.

Duane

Nov 12, 2015

Fast service, friendly staff and nice facilities, no hassle and no waiting.Would recommend this dealership to all my friends and family

Ashley

Nov 11, 2015

My sales rep told me everything I needed to know and everything about my rav. Bill peters is highly recommended

Wendy

Nov 11, 2015

The staff is always very friendly and helpful. I just love the shuttle service to and from work to get my car services.

Robert

Oct 31, 2015

Evening service hours are much better for me for routine service. I was finished in one hour as promised. Everyone was very polite and helpful. It is the quality service experience I have come to expect from Kent Brown for many years and now Williams.

Robert

Oct 3, 2015

They were very accommodating and treated me like I was part of the family! They made me feel comfortable the minute I arrived there!

Terry

Oct 3, 2015

The Sales Man (Josh) if I were to rate Him on a number scale, I would rate him a 10, He was very patient with our standards of detailing (cleaning) of our purchase. Good Salesman

James

Sep 24, 2015

Quick recognition at the service desk for a recall. Provided a ride to my job. Also tightened up a J-bolt holding the battery.Great customer service.

Marjorie

Sep 19, 2015

The staff is courteous and on time. After car check, the work done is clearly explained. The waiting area is pleasant, clean and has appropriate amenities.

Harrie

Sep 16, 2015

Bill, our salesperson, was a delight to work with. He was upfront with the sales pricing, and conveyed a feeling of honesty, and trust. Presented after sales options, but didn't pressure you to accept any. Understanding and cooperative. Would definitely go back to him should we elect to purchase another Toyota.

Carol

Sep 5, 2015

I appreciated the friendly greeting in the service department Although it was very busy at 1 p.m. Friday, check-in was quick yet thorough. One could tell that the guys were working quickly to attend to customers, but still maintaining their sense of humor. At pickup time, RJ took care to go over the work performed and make recommendations without being pushy. It is worth the 1:20 min. drive to Williams Toyota to receive the kind of service we're getting.

Penny

Sep 4, 2015

Went beyond to take care of my car and as busy they were also gave the same service to the woman ahead of me and neither of us had an appt. Thank you so much Williams of Elmira

Dianne

Aug 27, 2015

The technician kept me posted as to what was happening. There were computer problems which slowed correction of the recall , but at least they let me know what was happening.

Andrew

Aug 25, 2015

PROMPT AND FREINDLY SERVICE. CLEAN AND WELL KEPT FACILITY. ALL EMPLOYEES SEEM TO BE AWARE OF YOU AND YOUR NEEDS.

Sara

Aug 25, 2015

I've been taking our Prius to Kent Brown and now Williams Toyota for the last 11 years. Its always been a pleasure to work with your service team, get shuttle transportation when I need it, have problems and solutions explained clearly and with accurate estimates supplied. We are moving from the area next month and I'm sad we won't have the service team to count on anymore! Thanks for everything!

Cherie

Aug 21, 2015

Friendly, doing what needed to be done in a timely maner.Keeping me updated on what they were doing.Also it was pouring rain and they backed the car into covered area for me when I was leaving. Thank you for your service.

Joellen

Aug 18, 2015

Everyone seemed friendly and helpful. My interactions with Bill Peters, Mike and Dennis were professional and informative. Best of all, I felt I got a good deal on my new vehicle.

Norman

Aug 16, 2015

Generally just what I expected. I just rate them highest because some companies use these surveys to rank employees and so anything less than excellent is a ding on their performance review. Kind of a shame really. But it's a sign of our times!

Donald

Aug 7, 2015

Ron Bush is good to work with,I knew very little about leasing but with Rons knowledge and the way he presented it made my mind up to lease.The finance department and the service department both do their jobs well,making it very easy for their customers.I should add that this is the second time I've dealt with Ron and hopefully will again.

Sharon

Jul 31, 2015

This was easily the best car buying experience I have ever had and I have bought a lot of vehicles over the years from many different dealers. This is the first time that I believe a dealership has earned my business as a repeat customer. There was no pressure but we couldn't pass up the deal. Everyone was friendly and it was just a great experience.

Jean

Jul 29, 2015

Technician was very helpful and informatiive, but we are very disappointed that we cannot find a solution to our our problem with our radio. It will be replaced, but frightening that a brand new car has had this issue and no one knows why it is malfunctioning. I also was happy that they provided us with a loaner, since this is our main means of transportation. We were expected to replace the gas, and felt that was unfair due to the fact that this is a brand new car that was purchased from this dealership and felt that they would the minimal amount of gas used should have been courtesy provided by the dealership and part of good customer service.

Marlena

Jul 24, 2015

Our salesman, Derek Gurlich, was great to work with. He was very accommodating, friendly and low pressure. We are very happy with the deal we made and we LOVE our new Sienna!

Florence

Jul 22, 2015

The staff is very quick to greet and take care of you as soon as you arrive. The service to the car is done in a timely manner along with the explanation of what they did. The staff are very friendly and polite at the same time!!

Howard

Jul 21, 2015

Answered my questions and quick service. Also gave me a chance to test drive a new Sienna with Bill Peters... he is a really great sales person. The key to my Highlander was misplaced but Jon and Bill P. found it in the shop after about 15 minutes.

Bert

Jul 16, 2015

Service Advisor Jamie Posten was very polite, friedndly and courteous. I hope you give her the opportunity to continue to grow in her role.

Frank

Jul 14, 2015

I dealt with Jamie in the service department and she was fantastic. Very personable and knowledgeable. She took the time to write down all my problems so that my vehicle was serviced properly. She is an asset to your already great dealership. I then spoke to Ron one of the salesmen and he took the time to show me vehicles I would be interested in purchasing from you. He also was a pleasure to deal with and took the time to research the trade in value I would get if I bought from you. I was very pleased with both of these employees and will continue to do business with Williams Toyota. I also have to say that your mechanics although I did not get to meet them did an excellent job on repairing and adjusting my vehicle. It is very apparent that customer care is a top priority in your organization which is one of the main reasons I'll keep coming back.

David

Jul 8, 2015

My wife and I have been leasing from Williams Toyota for many years. They have always offered fair prices and superior service. This time was no exception. Having first called Brian Hughes because of our history at the Sayre location, he presented a lease proposal for an Avalon Limited that met my every requirement at a very fair price. The car arrived at the dealership two days later with my special request for Michelin tires. I was then introduced to Darek Gulich who spent considerable time walking me through the paper work and demonstrating every feature on the car. Darek did the most helpful and thorough orientation that I have ever received from a sales associate. He also called the following day to see if I needed any help or had questions. The whole experience was first-rate from beginning to end. My wife and I couldn't have been happier and have shared the experience with several friends.

Amy

Jul 6, 2015

Ron Bush was awesome to deal with. The process was effortless and enjoyable. He was very knowledgeable and made us feel comfortable right away. I would highly recommend him to my family and friends.

Robert

Jul 5, 2015

Everthing. You're treated good here. The staff very informative if you gave question. Treated like a person, not a number.

Jordan

Jul 1, 2015

Everyone was really friendly, but beyond that they were real people. Our salesman Matt was great, he offered us all of the normal car add-ons and wasn't aggressive about it when we declined, which I really appreciated.

Nancy

Jun 29, 2015

No pressure. Friendly, knowledgeable sales staff. Good selection of used cars. Staff called when they said they were going to.

Karen

Jun 27, 2015

pleasant, prompt, courteous service, got us out as soon as possible. Still not able to solve the rear wiper "PARK" problem.

Jeremy

Jun 25, 2015

Bill did a great job answering my questions (there were many) and was always eager to let me look and drive any truck I was interested in. I only had to give him my information once and he remembered our names and what vehicles I was interested in. Made for a good buying experience.

Kathleen

Jun 21, 2015

Willing to go beyond normal procedure to find the vehicle I wanted. Once they knew what I wanted they didn't try to change my mind!

Kenneth

Jun 15, 2015

We were stuck transportation wise to pick the car up before work Monday, since these newer cars won't lock with the keys in the glove box. You offered to drop the car off in our driveway after servicing Saturday, while we were still out of town. That worked out absolutely awesome!!

Chester

Jun 12, 2015

they explained very well all the things they checked and did every thing ,as I requested, and did to make things right as they were suppose to to make me happy!thanks so much

Michael

Jun 10, 2015

It was quick and easy. I knew what I wanted and my sales person Matt Clifford made it all possible.

Cheryl

Jun 9, 2015

From the first inquiry to the day I picked up my truck, everybody was extremely responsive and helpful. A discount and the incentives were offered up front so there was no haggling and I felt that I got a good deal. I didn't feel pressured into purchasing additional warranty, I was asked but when I declined, there was no more pressure. Bill Peters was extremely knowledgeable and helpful throughout the process. I test drove the truck on Wednesday and picked it up on Friday. I appreciated how quickly it all took place!,From the first inquiry to the day I picked up my truck, everybody was extremely responsive and helpful. A discount and the incentives were offered up front so there was no haggling and I felt that I got a good deal. I didn't feel pressured into purchasing additional warranty, I was asked but when I declined, there was no more pressure. Bill Peters was extremely knowledgeable and helpful throughout the process. I test drove the truck on Wednesday and picked it up on Friday. I appreciated how quickly it all took place!

Jamie

Jun 8, 2015

Bill Peters was very easy to work with. He made sure to show me all the features of my new car before I left.

Dolores

Jun 5, 2015

Great service from time appointment was made through 10,000 mile check up. Everyone was very courteous and my van was ready to go in about 45 minutes.

Timothy

Jun 2, 2015

Courteous staff. Work was done on time as promised. Have come here for service since buying my first Toyota in 2008 and am always impressed.

Kathryn

Jun 1, 2015

Our salesman, Derek Gaulich, was wonderful. He took the time to answer all of our questions, made eye contact with the person asking the question, made sure we were satisfied with all answers, was friendly, knowledgeable, personable and never once made us feel pressured or rushed. I would highly recommend him to my friends.

Stephen

May 29, 2015

John, our front desk service provider was very friendly and helpful, and very accommodating for time frame to be able to make the trip for the service call from Ithaca.

William

May 29, 2015

good service, helpful staff. they always make things easy for their customers, from making appointments to picking up your car. great place to do business.

Allen

May 28, 2015

This is the third car I bought from Bill Peters. Enjoy working with him. He is knowledgeable about the Toyotas plus he follows thru with what he says he will do for the customer.

Barbara

May 28, 2015

Our salesman, Bill Peters was friendly and super helpful and made us feel right at home during the entire process.

Gillian

May 27, 2015

ALL of the staff--from the main auto service counter person to the mechanic went ABOVE & BEYOND to accommodate my needs, ensure that I had clear information about what recommended service should be done on the vehicle, and make me feel VALUED as a customer! Also, there was no sense that I was being "scammed" pressured, nor condescended to....honestly--the BEST customer service experience I have ever had at a car dealership service department!

Mary

May 27, 2015

Everyone is very friendly and I love that everyone knows me-yes I am on my 4th Toyota so that helps.

Todd

May 21, 2015

I came in for a scheduled oil change. Fortunately, one of your excellent mechanics noticed a broken strut spring and we were able to replace a pair of those at the same time. This very well could've helped me avoid a serious accident driving on the highway. I am super appreciative. The customer service staff at the counter was very helpful and courteous - Thanks everyone!

Frances

May 19, 2015

salesman (Ron Bush ) was very patient, made us feel very comfortable and at ease to ask any questions. was attentive to our needs and concerns, never pushy

Darek

May 15, 2015

The salesman was very nice, considerate of my time and budget. I would highly recommend him to anyone and everyone who is looking for a new or used vehicle. Best car purchasing experience I have ever had.

David

May 14, 2015

i didnt get their names but,everyone in the service dept. were very pleasant and i believe they actually enjoyed their jobs, i felt welcome there and felt like part of the Williams family,,, thank all of you.

Shelley

May 11, 2015

Experienced staff brought to my attention cabin filter was dirty and ask if I wanted it replaced, which I did. Always pleasant and easy to discuss any needs.

Donna

May 9, 2015

Darek Gulich, my sales consultant, was well informed, friendly & courteous. My experience through the years with Toyota of Elmira(Kent Brown/Williams) has always been a very positive one. This is my third Highlander. I love the vehicle itself but my experience with the dealership is a major reason for me to stay with Toyota.

Jerome

Apr 29, 2015

We've worked with Bill Peters for 25 years. In addition to be very personable, he has always been very helpful in helping us find the exact cars we like. I have recommended him to a number of friends of mine over the years.

Carol

Apr 25, 2015

~ Friendly service personnel who go the extra mile to provide great service~ Conscientious attention to every detail in the services provided, including a courtesy call to explain work needing to be completed~ Accommodating shuttle service/loan car use~ Reasonable costs & use of service coupons via mail

Elizabeth

Apr 23, 2015

Everyone was very polite and helpful even to the point of giving me a ride to the shops across the highway.

Barbara

Apr 22, 2015

friendly employees at the service department great service. Clean environment. Coffee and donuts available free of charge. Courtesy car available.

Richard

Apr 17, 2015

The workers in the service department are always so nice and friendly. They got the vehicle service done quickly. I am always impressed with them!

Thomas

Apr 14, 2015

said it would be 45 minutes,but it was 30 minutes! very fast and thorough and friendly too! Also very clean!

Jack

Apr 11, 2015

Issue was reoccurring problem of inside review mirror falling off (4th time) which we paid once for repair. This was the first occurrence under the new ownership "Williams Toyota"I told service Mgr "Amanda" that this was a repeated issue.She contacted a glass Co. And got instructions and material to repair for hopefully a permanent fix.No charge for the repair, even though Williams was not involved With the original issue. They also offered A free shuttle to and from an area we needed to do some shopping. Kent Browns had serviced us well in the past but Williams is definitely in a league above them.

Charlene

Apr 1, 2015

Would be nice if your staff in customer service could wear first name badges. People like to know who they are talking with :)

Gary Linden

Mar 28, 2015

Based on the Ad in Cars.com I bought a 2006 Toyota Land Cruiser from the dealer with 43k miles at an attractive price in October 2012. While initially I was unhappy that it looked like they would not cover the full cost of one repair to the car that they agreed (the day of purchase) needed to be done, in less than two weeks they did cover the full cost. In the 2.5 years that I have had the car since I have had zero issues with it. Super reliable car. Very happy with it and I plan to keep it for a long time. All's well that ends well.

Carol

Mar 27, 2015

th e low key salesman - But they paid atention to what I wanted and got it for me -

Dennis

Mar 27, 2015

Bill Peters is an amazing salesperson who will go the extra mile to assist the customer. Purchasing a vehicle from him & Williams Toyota was by far the best car buying experience to date! We will be returning to him & the dealership when it's time to purchase the next vehicle!

Paula

Mar 26, 2015

Ron Bush found the deal.Matt Clifford did all the work to make it happen.Mike in finance office did super job helping me out

Carlene

Mar 12, 2015

Courteous. I arrived a half hour early and still had a very short wait. Clean and comfortable wait area with television, guest wifi, tables and reading materials and btw thanks for the free cookies.

Bonnie

Mar 11, 2015

I took my Rav 4 in for an oil change at 9 am. I was done by 10am. Everyone was friendly and my car was clean.

Elaine

Mar 8, 2015

Your employees are always willing to help and are upbeat and have a good attitude. As a customer, I appreciate that. I will miss Nick Wood. Since I purchased four new vehicles last year, he was very helpful.

Donald

Mar 7, 2015

Very efficient and knowledgeable staff and the website is very helpful. Good selection of vehicles on lot. Found rare FJ here.

Mary

Feb 17, 2015

Corey Bauman, Susan Tubs, Harold Stone and Steve (Tech).The above four are always pleasant, helpful and pleasure to come to William's Toyota.

Amy

Feb 9, 2015

Staff were courteous and helpful. came in for my first 5,000 mile checkup and got me in and out fast. Great service. Due for my 10,000 mile checkup this month.

Leone

Feb 8, 2015

Very knowledgeable, friendly, pleasant staff, efficient fast service. Clean facility to wait for service to be completed. Thanks to All!

Abichavez

Aug 8, 2013

****BEWARE**** although the prices here are competitive they are very untrustworthy. They completely lied about my financing and the available interest rates. Although I mentioned a previous established I used they claimed their rates were currently higher than what they were offering. Upon review this dealership offered me an interest rate that was double what was being offered at my old bank. They were not thorough in searching competitive rates and only were looking at what was convenient for them at the time. Furthermore they were extremely rude when I called back to discuss this issue and attempted to blame me when in reality it is their job which they failed to do. As a consumer I expect each person at this dealership to do their job and be accountable for their actions as we all have to do in our day to day jobs. Along with the issues above they also took it upon themselves to do several other costly things such as running new plates instead of transferring my old ones without my consent. Please beware this dealership is full of untrustworthy people. They will blame you for their mistakes.

gerogemorriszz

Mar 29, 2013

Originally I felt rushed and pushed into into buying the car by the manager. At the point of negotiating price he would repeat something like c'mon bro and are you serious. Because I was trying to reduce the price. We had to meet in the middle between $300. I thought he acted like $300 was too much to take off, but I was crazy to walk away if he wouldn't take off $300. So I kept hearing what came off as an antagonizing, Bro are you serious? Are you really gonna walk away just because of this? C'mon there are no other cars as nice as mine bro or something similar.I had the car inspected days later to find a tire had a chunk out of it. The manager was loud and acted astonished that my mechanic had found this. He explained there was no way this was true because it had gone through his service shop. I asked if he wanted to call my repair shop and he said "I WOULD LOVE TO!" in what peceived as a sarcastic manner. He did call the repair shop to verify. The tire price was refunded though. I later (two weeks) found water { http://imgur.com/a/Ka4jv } in the trunk of the car. I called to see how to be accommodated and was told to send emails with pictures. After a couple weeks I called back again to find progress; the same manager said his email was having problems and not working and he said he never received my email(S), but a fellow co-worker that was in the service department copied on them did(hmm?). The manager explained he could not guarantee that he would be able to fix the car for free. Whilst trying to talk (and when I say talk I mean as professionals do) and argue my case that the problem was from when I left the lot he spoke over top of me and became louder and louder. I had to yell "Chris, listen!" multiple times o try and get a single word in. He did not listen or give me a chance at this point. I told him I felt he was being rude to me and he laughed at me. I asked to speak to his supervisor about being treated disrespectfully. He then began to use "Listen" anytime I just asked him to repeat himself, I believe trying to mock me using "LISTEN" as a play on words anytime he could. The supervisor also began to speak very loudly (YELL) over me when he got on the phone. He thought I was complaining about the non-guarantee of fixing it, but at that point I just wanted to know how I, a patron was being treated. Things got very heated. The supervisor sided with the manager and said his employee would have never done anything like that if I wouldn't have been so rude first, I would not have got that treatment. He told me I was just looking for a fight and disregarded my feelings. My mother listened the entire time and had to intervene between what became a shouting match. Her idea was to be transferred to the service department and deal with them after the verbal exchange became hot. The service employee was calm, polite and simply explained the same thing. Meanwhile I have a Prius that I bought off the lot that somehow gets water in the hatches battery compartment. All I really wanted was a car that was good to go off the lot with no problems. That's why I bought from a Toyota dealership. I thought they would offer more... I feel too embarrassed to go back now; all because I tried to stick up for myself. I live over an hour away and I do not believe I brought this on myself. I would have felt worse if I never would have brought it up to them. I will not be taking my car back even if it is covered after the treatment I received. I explained I would be writing my opinion and experience on social media reviews and neither seemed to care. I assume they will reply to this. I will not bring my car back. I will be having it fixed elsewhere after this incident even having t pay for it for sure.I do not only write negative reviews, I also write positive. I do this to give back to the social media world as it has helped me find the best product/deal/store. Any of you fellow Amazon shoppers will completely agree.

mytech

Jan 26, 2012

My wife and I recently leased a new camry from Kent Brown Toyota. We received a warm welcome from our salesman (Dennis Derr). He Knew the products and features like a pro. Everything was handled by him leaving me to only sign and drive away. It was probably the best car buying visit I have had and we have purchased many cars. The only thing I thought was the car cost a couple hundred dollars more than I had seen elsewhere. In the end dealing with a local dealer and having great service from salesman lead us to purchase the car from Kent Brown Toyota. We have since had a couple calls from Dennis making sure we have no questions and everything is going well. This is a rare service in today's customer service world. Will tell everyone I know looking for a vehicle to stop up and meet with him. The guy we signed the papers with seemed a little odd but was nice enough..

Carbuyer10000000000

May 22, 2011

They say they are an honest small town dealer. I believe they are very shady. They basically told me a used car was in mint condition to get me there, then when I get there all kinds of issues about the car were uncovered. The bigest of all the issues was that the car that I was told was mint had noticable dings and dents they would not fix. If you have to go there to get the car you want buyer beware. I would go to all other dealers in the area first.