Williamsburg Honda reviews

BEKIND

Oct 3, 2016

We went into the dealership looking for a used car for our son since he had lost his in a flood. Test drove two cars liked both of them both were used and decided one of them would be a good fit for our son .The price was decent but thought maybe they would come down slightly. The woman went back to ask the boss with the typical game that you have to play in a car dealership she came back and said he said "we are firm on the price and it's such a good price that if you don't buy it now we are going to raise the price" as she knew we were still looking around. I was fine with "we are firm on the price!" However throwing in the veiled threat knowing that we like the car that if we didn't buy it now and went and looked around and possibly came back the price would be higher .... I told her what I thought and I walked out of the building. Because my husband felt like it was a good fit for our son he chose to buy the car. I would have left and never gone back !

HannahNF94

Jul 17, 2015

I had a wonderful expirience purchasing my vehicle! I wish I could remember the salesman's name because he was WONDERFUL. Top knotch service. I know that he is a newer addition to your team. I purchased a Civic from him back in April and I could not be happier. (Truly, he's a rockstar.) HOWEVER, I had my vehicle serviced by your team and I could not be more DISSATISFIED. The team working on my car could not take direction, nor did they follow through with their promises made. For example, once they had my car in the shop, I specifically explained what telephone number to call me on on 3 separate occassions, and they continuously called a number that I was unable to answer throughout the day. I finally had to call THEM and I was told by the man who answered my call that the only person who knew what was going on with my car was "Brandon" and that he was too busy to take my car. So instead of getting a returned phone call to inform what the issues with my car were so that the issue could be resolved, they sent their driver out to return my car. I didn't even know what the recommended service was until AFTER my car had been returned. FRUSTRATING to say the least. Again, the showroom service and professionalism was GREAT. The service center was AWFUL. I will never have my vehicle serviced though the dealership again.

Army wife

Sep 30, 2014

This place is totally lacking. This was my first Honda purchase and will be my last. This dealership lacks professionalism and customer service. They will be quick to take your money and do not stand behind their product. I am so sorry I purchased a vehicle here ... Think twice about making a purchase here..... BEWARE!!

Hillary Stewart

Aug 8, 2014

Overall, our experience was the best one we have ever had buying a vehicle from a dealership. We got exactly what we wanted for a fair price without any fuss. We live in town and Williamsburg Honda has a really great reputation. It doesnt feel like an all-business dealership because most of the people have been working there for years, which is rare. It really feels like a hometown car dealer.After I gave birth to our twins, my husband and I knew that our Subaru and Volvo just couldnt fit everyone! We test drove lots of SUV's because we couldnt dream of buying a minivan. Seriously, my husband and I could not picture ourselves driving one. Just the thought was dreadful!We needed to have plenty of room for the twins, our 8 year old, a black Labrador and maybe a parent or two. After test driving and even taking home lots of SUVs, we decided to at least look at minivans because while some of the SUVs were huge, it seemed impractical to have standard doors and less trunk space than a minivan. Yes, I know what you are thinking- our thinking shifted to practical!We test drove lots minivans and once we took home the Odyssey Touring Elite, we were sold! The real differences were subtle but important. We had created a detailed spreadsheet to compare the specs and focused on the interior space of every vehicle we test drove. Once you start thinking about leg room, interior headroom, and trunk dimensions and cubic feet, you get obsessed with the numbers! The Odyssey had more functional room than any other vehicle we were interest in buying. We choose the Touring Elite because it had the widescreen rear entertainment system, blind spot information system, premium audio system and these incredible high-intensity headlights (everyone needs these) .My husband is in sales and was prepared to haggle a little. We even considered looking at other dealerships outside of Williamsburg. Well, it turned out that is wasnt necessary at all. We got a great price without any trouble at all so we even added a few extras like a roof rack with crossbars & mud guards.Billy Haynes, who was our salesperson, really took time to answer all of our questions and explain all of the features of the Odyssey. He was fantastic and like a live Wikipedia! I dont want to forget Mariester, our internet rep who introduced us to Billy. We also met with the sales manager, Chris Robinson who was really easy going and helpful. Thanks for making our buying experience easy. We are really enjoying our adventures!

glee01

Jul 3, 2014

Tried to sell my relatively new car, and they did not even give me half the price. I had a friend who totaled his car due to accident, and the insurance company gave him a little more than half the price of the original car. There was such a huge discrepancies between the blue book price and the dealer's pricing, so I asked why. Three words: bad car facts. So I asked for a report, because I am a physicist and better yet, I have an automechanic friend. I know how to read technical reports and compare statistics. They didn't, and they did not provide a logical reasoning. They were incredibly condescending, probably because I am a young woman recently graduated from college. PS, I sold it to another dealership for a little higher price than the blue book price. GO SOMEWHERE ELSE, AND SAVE YOUR TIME.

M.Tison

Jun 9, 2014

The service department at this place of business is a joke and completely lies . I have records to prove these statements, after taking my Pilot to another dealer.BEWARE!!!!

ajweibe

Mar 26, 2014

I drove a hard bargain, and these guys actually exceeded my expectations. Ross was awesome, we discussed a car I was interested in over the phone first and I told him what I was willing to pay for it, assuming I liked it on the test drive. He said he could work with my number. I heard this 16 times from other dealerships in days prior, but he wasn't kidding. I purchased the car for considerably less than other dealers were asking, and I was in and out in just a couple of hours. I wasn't looking for a steal, I just wanted a fair deal. Ross got that and took great care of me, no back and forth between the manager. I saved $6K buying from them. Should have gone there first! Great team, great service, and really nice people. I was treated with a lot of respect, and I greatly appreciated that.

Tknisely

Nov 30, 2013

I took my pilot in on 11-29-13 to have my inspection done. Friendly staff and everything was done in an efficient and timely manner!

CTHill

Nov 17, 2013

Have owned several Honda's in the past, usually Accords. Needed a larger vehicle but was not sure about purchasing a van. Went to Williamsburg Honda, met with salesman. He showed the Odyssey to us, let us drive the car and we were convinced. There was no pressure. Everything was totally professional. They had the color we wanted and with the leather seats and other amenities, it was a good deal price wise as well. From the time we walked in until we drove away, it was a good experience. I can't say that has been the same experience at other dealers. I recommend these guys highly.

mcezlivin

Nov 14, 2013

I have purchased two used Hondas from Williamsburg Honda; I felt like both were great values and the service was excellent too. I will buy again and recommend to friends.