Willowbrook Kia reviews

martha works

Oct 10, 2016

My salesman Andy Ricci was awesome took great care and I love my Ford edge he put me in yes I would defiantly return next time I buy a car!! Thank you Andy Ricci

Barry Tutt

Oct 8, 2016

Ben, your grrat service advisor took care of me in his usual professional and friendly manner

Hank

Oct 6, 2016

Our salesman, and the dealer, extended themselves to find the exact vehicle I wanted at a price I was willing to pay.

Cherie Mozerka

Oct 4, 2016

I was greeted in the service area by Ben Nesbit who explained everything to me and arranged for me to be dropped off and picked up at my house. GREAT service.

Joseph Bargiel

Sep 23, 2016

The people I dealt with were courteous, friendly and professional.

Thomas Fry Ii

Sep 19, 2016

So far I have been happy with the service there. I also like the tech that has worked on my truck the last few times.

Dianne Czopek

Sep 14, 2016

I had a great experience when I brought my car in for service.

Wayne/barb Gunderson

Sep 13, 2016

Matt Hull was very helpful with my Edge and the recall. He also suggested I replace the battery which I am doing tomorrow. He is a very honest, nice, and helpful service attendant.

Lulu

Sep 10, 2016

It was a quick and easy process! Very impressed with Tracje and his customer service and product knowledge skills.

Dorothy Thomas

Sep 2, 2016

fixed the problem! It was a recall, they ordered the part, they fixed it.

John Richard

Sep 2, 2016

work was done in less time than they said , good job.

James Pieroni

Aug 26, 2016

Fixed the problems in a timely and satisfactory manner. Everyone was friendly and courtesy. Thank you.

Joe L

Aug 26, 2016

Great experience buying my new Escape. Tom A was a great salesman in that he wasn't heavy handed and allowed me time to ask questions and mull the whole process and purchase over before signing. Heck, all of this while we were at closing time! The whole crew stayed late to make sure I was taken care of. Thank you very much everyone! What a great experienceJoe Lindsey

Jovana

Aug 24, 2016

Thank you for an amazing car. I love my new Optima! Slavica you rock!!!! :)

Kruna

Aug 24, 2016

Thank you Slavica, you were amazing. Thanks for the amazing Sportage, im really happy with it!

Stephen Leaf

Aug 24, 2016

Always great nice staff of workers. Very comfortable while waiting

Marquisha Morgan

Aug 23, 2016

Tim was very courteous and explained what was going on with my vehicle.

F150 Lover

Aug 22, 2016

Tom Akai is great to deal with. He knows the vehicles inside and out and really made sure I was happy with my purchase.

Richard Frachey

Aug 22, 2016

Special thanks to my sales person, Andy Ricci, for making the car selection process and then the purchase process as easy as it could be. He was a great guy to work with and the entire transaction was easy. All my questions were answered and now that I've had my new car for a few days, I'm very, very happy!

Gary Calugi

Aug 5, 2016

Excellent as always great service close to home , very good service manager

Rhonda Butler

Jul 29, 2016

As usual I had a pleasant experience when I took my car to the Ford/Willowbrook Kia for A/C servicing. I had to go to work so I needed to get to a from there. They had a courtesy car to take me to and from work while my car was being service.

Kia willowbrook

Jul 28, 2016

My experience at Kia Willowbrook was excellent. I am the type to be suspicious of sales people of any kind, but Trajce was very friendly, helpful, and honest! He worked with me on my trade and gave me a great deal on my "new" 2017 Koa sportage ! We were still finishing up after closing hours and I did not feel rushed at all!! I'm so happy with my purchase! Thanks!

NLBack

Jul 27, 2016

After going to another dealership and being less than satisfied, we decided to try Willowbrook Kia/Ford. Vincent was low key, extremely knowledgeable and very helpful (even went to get us coffee!!) We appreciated everyone's attention and willingness to work with us to get us the car we wanted at the price we wanted to pay. I can't recommend them enough!!

Paul Jopa

Jul 26, 2016

Maintenance on all three of my ford vehicle always completed correctly. Thanks Ben Nisbet

Dominic DeLeonardis

Jul 24, 2016

This is my second lease with Kia Willowbrook. Very happy with the service and my salesperson Danny. Will be back I am sure

Delores Adams

Jul 19, 2016

As always excellent customer service! You care about your customers really shines through!

Ralph Gaeto

Jul 18, 2016

Came in for first oil change on my new Ford Taurus. Service rep ( Ben Nisbet) took care of me right away. Waiting room was clean and friendly. Service was very quick. Paying my bill was fast and pleasant. Very nice overall experience.

Judy Okrasinski

Jul 17, 2016

Service was very good as usual. You have a very clean waiting room. Everyone there is very nice

Anna Bracken

Jul 16, 2016

Excellent service as always. Have already recommended to friends.

Arthur Sprague

Jul 13, 2016

It was a busy day for the shop, but the servicing of my card was completed within anexcellent time. Thanks.

Chelia Mcfowler

Jul 8, 2016

I came in for my oil change, always great service, I also came back because of something I notice and it was repaired without a hassle. You guys really try to please your customers and that means a lot to me. You never try to stick me for unnecessary items. Being a woman I don't know a lot of things about cars , you have never taken advantage of that. Thank you.

Mack

Jul 7, 2016

I appreciated the massage chair while waiting for my oil change, tire rotation, and warrantee repair of the 3rd brake light

Dana

Jul 5, 2016

I was happy with the service experience however I am not happy that I had to pay extra money for labor costs. I have a 2007 Expedition which is one of the engines that had issues with spark plugs, unfortunately my bill went from $459 to $770 just because it took longer to remove them. Since this is a known issue with 2007 Ford F-150's and Expedition's you would think that your customers should not be penalized for the error in the way the engine was designed. Not sure if individual dealerships have the ability to correct this issue or if Ford needs to make it happen.

Susan Siorek

Jul 5, 2016

As always your service personnel are courteous and kind They keep the customer updated on their service as it progresses. They also let you know what upcoming service your vehicle may need.

Annmarie Mead

Jul 4, 2016

I thought you all wash cars with an oil change, and such. My car was not washed.

Jamie Emanuel-bley

Jul 1, 2016

So easy and convenient to have my car serviced with you!

Robert Simandl

Jul 1, 2016

I had a very pleasant experience, the service was excellent and the staff very helpful. I purchased a 2016 Ford Explorer.

Daniel Dempsey

Jun 30, 2016

The staff were fair and easy to work with. I would send anyone looking for a car to see Joe.

Jamie Hazekamp

Jun 30, 2016

Matt is a very knowledgable and helpful Service Rep.

Jen Manescalchi

Jun 30, 2016

The staff is always friendly and helpful. Anytime that I have a question in regards to my options, the service staff always responds quickly and fairly.

Diamanta Panford

Jun 24, 2016

Friendly staff, quality servicing! Facilities are clean, new, modern.

Larry Miller

Jun 24, 2016

service was good. considerate,helpful employees.good experience.

William Trischank

Jun 24, 2016

Car was ready sooner than promised & given a free wash

George Padera

Jun 20, 2016

good service been going there for years keep up the good work

George Padera

Jun 17, 2016

great service. the servive advistors are very helpful. i been getting my vehiles servive there for 10 years. good people to work with.

James/erin Shaulis

Jun 13, 2016

It did not take long at all to get my oil changed and I did not have an appointment. I will be going back.

Rachell Sierzega

Jun 12, 2016

Great service just wish getting an oil change didnt have to take so long it would be nice to be able to get an appointment and be out within an hour.

Valerie Pasqua

Jun 12, 2016

Helping to get the best deal & Working with you. I leased a ford edge & I love it. They worked with me so I could aford it. Salesman & management were great!

KarinK

Jun 10, 2016

Bought a 2016 Ford Escape Titanium from Joey Madia. He is an excellent salesman. Very knowledgeable and gave us the best price after shopping around with other Ford dealers! He's an honest and upfront guy and is great to work with. I highly recommend this location and this salesman!!

Paul Jopa

Jun 10, 2016

My son bought 2016 ford escape. Sales people were great (Jeff Malecek & Dave) and thanks Bob Lippe.

Roy Altonen

Jun 5, 2016

Got in right away, and everything went just fine with everything that I needed done, The service department always do a great job.

John Mickus

May 31, 2016

Always great service. Friendly people, feel confident that the car is taken care of, and of course, it's washed at the end. Nice to drive a clean car home.

Mr & Mrs Wilson

May 24, 2016

Victor Barakat provided exceptional customer service during our car buying process. He was paid attention to our differing requirements and was able to present a reasonable option to meet out needs.

Niksha Jovanovikj

May 24, 2016

this was my third visit to the service.the first two attempts they rejected one time myself other time my wife with two children in the car.their excuses were that I was not informed how long the service will take.then before the third time I call Mr. Ron the service manager and he took a look at the car he even call Francisco to take my antenna out isolate the hole and order an antenna for me.once the antenna was there they call me I requested Francisco to work on my car everything went OKThe stuff those service advisors they make the service look very bad. the mechanics and the service manager were very polite he even call the two persons the service advisors and of course they were saying that they did there best but they didn't. all in all Mr. Ron and Francisco the mechanic they did above and beyond so I am satisfied over all.

The Wilsons

May 23, 2016

We are extremely pleased with the customer service provided by our sales asociate, Victor Barakat. We spent a Saturday afternoon working with Victor. He did an excellent job catering to our differing needs and we were able to make a reasonable purchase. We would not hesitate t refer or work with Victor again.

Wendy S

May 20, 2016

D.J and Mike along with the whole staff made us feel like family!! They took great care of us and gave me the best deal and peace of mind throughout the process!

Joseph Mangold

May 17, 2016

I purchased the 2008 Subaru Impreza from Willowbrook Ford in 7/15. I have always taken my cars to Willowbrook Ford for service even if they are not Ford products. Willowbrook Ford has so many mechanics on staff with the competencies to tackle repairs of all kinds on any make of vehicle.I also had a minor repair done in their auto body shop on another vehicle of mine, and they were very accommodating and very reasonable with the repair costs.There is a lot of competition out there for the auto buying public's attention and business. Willowbrook Ford has always been up front with me regarding needed repairs for my vehicles and they have very competitive prices.

E. Davis

May 16, 2016

Everything was fine with the service that I received. My only issue and it is small, but they did not update my next oil change window sticker. I will track the date on my own but I have gotten used to the reminder.

Edward Heintz Jr

May 13, 2016

We were most pleased with your service. the waiting area was well equipped and clean. Your speed and efficiency in doing work on a drive in was well received. Thanks again for your fine service.

Lisa Burgess

May 13, 2016

the staff there do everything possible to make sure that I receive the best possible experience...

Sue Sujak

May 12, 2016

I came in for an oil change expecting to wait forever on a Saturday but I was in and out within the hour. I want to give special kudos to Leslie Flynn whom assisted me with reviewing the results of my visit. She was so friendly and informative and she is a real asset to Willowbrook Ford. She answered all the questions that I had and was just so pleasant to work with. Keep up the great work!

Cathy Ballard

May 10, 2016

Happy to know that my car is in good shape for my trip to Florida.

Rocco Diorio

May 10, 2016

my truck got fixed and all is good I would buy another truck or car from Willowbrook ford has long as there service dept. doesn't change everyone seems to care

Steve Gamberdine

May 10, 2016

I own a Kia Forte 2010. The staff was very helpful and courteous, I had an excellent experience.

Kristy Lambrakis

May 9, 2016

Everyone was courteous to me!! The facility was clean.

Christian Pedersen

May 7, 2016

Great experience. Good times. At least 50 characters.

Gary Pirc

May 7, 2016

We have a 2015 Focus and brought in for the works package. The service advisor,Luis, was great! He remembered me from last time and got the car done in no time.GREAT JOB!!!

Stanley Czerwien

May 7, 2016

The service was - once again - impeccable. On time and friendly. This is why the only place I have ever had my 2010 services is Willowbrook Ford.

Lisa Powers

May 6, 2016

Staff was friendly and kept me informed of status on car. Work order placed for additional maintenance required. Still waiting for additional parts.

John Forst

May 5, 2016

My latest purchase is a 2016 F150 which was ordered. This is my 4th new vehicle purchase in less than 2 years from your dealership. Joey Madia is great and so is the other staff at Willowbrook Ford. I have sent several people who bought cars from Joey and Willowbrook,

Daniel Grzegorek

Apr 30, 2016

staff was pleasant..............................................................................................................................

Kathy Cerullo

Apr 29, 2016

I have a new Kia Optima, was in for 1st oil change. Matt one of your service managers was very polite. My car was ready in time he estimated for me. Your waiting room is also very comfortable, great TV, and vending machines if you need them. Also bathrooms were very CLEAN!!!Thanks for the great service, will always be back when needed!

Martin Sedlacek

Apr 27, 2016

I got there and ask for an Oil change I had a coupon and was offer the oil change and tire rotation package got that. Was told it would take 90 minutes and the estimate was right on.

Eleanor

Apr 26, 2016

I don't like buying cars, and usually have my husband do it. This time I did it by myself. I won't say it was painless (why does it take almost 7 hours?), but the staff at Willowbrook Ford are courteous, kind and knowledgable. They worked hard so that I could drive my new car off the lot that day. Thank you!

Evelyn Ebert

Apr 22, 2016

Very prompt, courteous, and thorough for routine service. Recall item replaced without issue.

Michael Cody

Apr 16, 2016

The service was outstanding and quick as usual. Ben was very nice and a pleasure to work with during my service visit for my F150 FX4.

Jose Delatorre

Apr 7, 2016

Service was excellent, people are courteous, they treat you like family!!!

Kathleen Toppel

Apr 3, 2016

I have a kia sorento everything was great. it was done on time

Momcilo (mike) Ryan

Mar 27, 2016

They know me by name, Luis and Matt both greeted me saying hey Mike, what great service. I continue to bring my vehicle here because of the quality service and the attention to detail that this device center provides me. It isn't a 10 minute oil change, but that is not what I'm looking for. I know working in the service industry that if you aren't at McDonald's it might not be thrown back at you as soon as you demand it. I appreciate the time they take to address the needs of my vehicle that I may not have noticed and they do it all with a smile. Continue the amazing work and I will continue to bring my business here. Thanks to all your staff for all they do to make my experience as enjoyable as all the rest. -Momcilo

Diane Engelsbel-farris

Mar 23, 2016

Willowbrook KIA has been my favorite car experience. I highly recommend them and the staff has been helpful and supportive during anther KIA shop disappointment. I thought they all were held to the same high expectations and found out -- Nothing is like my Willowbrook KIA/Ford Division. I will purchase more cars from the Willowbrook facility --- I'm on my 3rd new purchase (sportage) from Willowbrook and 1 Kia - 2014(disappointment) purchase from Joliet... Love my Kia and Willowbrook

Elizabeth Skarr McGreevy

Mar 21, 2016

Luis is honestly the best person I've ever worked with for car service. I had a minor request and he was able to speak to me and explain what the issue was in such a friendly manner. Before I went in I reached out to David Dickey, my dealer consultant who sold my car to me back in June, not only was he so friendly to me again, Mr. Dickey even showed up at the service area to make sure I was being taken care of! Both Luis and David are the reasons I will always purchase my cars at Willowbrook Kia/Ford.

Linda Butler

Mar 21, 2016

I've never had a less than excellent experience with repairs at Willowbrook Ford.They get me in, get me out and explain everything - friendly and efficient. Every time.

Marius Morkunas

Mar 21, 2016

We purchased 2015 Kia Sorento, service was wonderful, we got all information, everyone was working with smile. We happy with our new car! Thank you a lot!!!

Peter Pennino

Mar 21, 2016

Service writer was very professional and everything was well taken care of and a bonus car wash is well appreciated. Well satisfied !!!!!

Robin

Mar 21, 2016

Matt in the Service Department is the best and only reason I go to Willowbrook Ford. Great Job, give him a raise!!

Ron D'Ambrosio

Mar 17, 2016

I brought my car in for the works oil change. The adviser was very courteous. He explained everything that was done to my car. The car was finished within the time promised.

Gene Murden

Mar 16, 2016

The service received by Ben Nesbit as always was excellent. He knows how to treat customers with the utmost respect and courtesy. he is the main reason wecontinue to have our vehicle serviced at Willowbrook Ford.

Cameron

Mar 11, 2016

Ken Brown was extremely helpful to us right from the start. We told him exactly what we were looking for, the price range and monthly payment that it needed to be at and were clear if it wasn't possible that's ok because we had to stick to the tough parameters. Trust me, what we wanted wasn't easy to find. We wanted a high quality car on a budget. He did everything possible to make it work for us and we got the deal done. He was very responsive, kind and knowledgeable throughout the entire process. I highly recommend if you go to this dealership to ask for Ken Brown. He even followed up after the purchase to make sure we were enjoying the new ride. It's week one with our new SUV and so far so good. Thank you, Ken, for all of your help!!!

Tron

Mar 5, 2016

Purchased many vehicles at Willowbrook ford and every time the experience was fantastic plan to buy many more vehicles in the future have no problem sending friends there.

Jeffrey M

Mar 3, 2016

Joey Madia made the experience easy and efficient, which to me personally is what I expect when conducting business. Joey answered all my questions and showed me all of the gadgets (no way I could learn them all!) and was a pleasure to work with. It is so refreshing to have a salesperson with the highest level of integrity while meeting the needs of the customer, I would definitely advise anyone that is looking for a new (or used) car to seek him out...

Dave Martinet

Feb 17, 2016

A flawless, quick and accurate service!I can always depend on Willowbrook Ford

sarah palm

Jan 26, 2016

I had a great experience at Willowbrook Kia! Cheryl got my apt set up and even sent a reminder. Danny was ready for me right when I got there and had all the paper work ready to go which cut out a lot of waiting time. Jesse got me an amazing interest rate even though I had a bankruptcy last year. I was in and out of there in a couple of hours and have been enjoying my Sorento ever since. I highly recommend this place!

Patricia Musto - Genentech

Jan 20, 2016

I am very pleased with the professional, courteous service at Willowbrook Ford.

Hamiltons

Jan 11, 2016

My husband and I just purchased a 2014 Ford Explorer XLT this past Friday evening and we had a wonderful experience. We found the car on Cars.com and Jonathan was very helpful when I called to inquire about the truck. Tom, our salesman, was really down to earth and didn't use the typical "sales person" tactics to get us to make a purchase. He was extremely patient and showed us a couple of different trucks and was willing to show us as many as we wanted to make sure we were happy and comfortable with our purchase. I wish we needed another car because I would definitely like to use Tom again. The finance department and everyone else at the dealership was wonderful as well (even though they had to stay late on a Friday night while we completed our purchase). I would definitely recommend them if you are looking to purchase a car.

Kathleen Toppel

Jan 10, 2016

I go to Willowbrook Ford for all my oil changes and any work I have done by them. Everything was great. Thank you

Kathleen Toppel

Dec 30, 2015

I had never had a problem with my service. I have a 2013 kia sorento.

Eric Forde

Dec 21, 2015

When I pulled my car up in front of the Service Dept door, a Service Rep was there ready to take my info and my car. Your Rep was super courteous and informative during the process. I dropped the car off on a Tuesday while heading out of town for 5 days and your Rep said that there would be no problem or charge to have the car kept on your lot until we returned on Saturday. He also said to call on Saturday on our way back from the airport (which we did) so that you could get the car washed before we picked it up. When I returned to get the car, the charges were very reasonable, the pay and pick-up process was quick and the car was washed. Thank you! We will always use your location for work on our Kia, and we are buying a new car in early 2016 and we will absolutely without doubt be buying our car from your dealership.

Vicky Nemeth

Dec 10, 2015

Sales man John was a great salesman he was not a pushy person just to sell a car. He made sure that I was happy with what I wanted and what I can afford.

Patrick Knutson

Nov 30, 2015

Everyone was friendly and helpful, they had the part in stock that was needed to repair the wiper fluid motor on my Explorer. They were also able to honor a secondary request I had midway through my original appointment to put a new set of tires on my vehicle(which they had in stock, as well).

Rhonda Butler

Nov 30, 2015

I love to come to Willowbrook Ford for simple oil changes because I get an inspection done and updated information about how long before other services are needed. The staff is always friendly and knowledgable. I am a corporate trainer on customer service and your staff does exude the customer experience that keeps me coming back for service even though I live over 20 miles away.Thank you

John Valle

Nov 13, 2015

Service man Matt Hull nice smart and sharp. Will go back as the Dealer does what it promises and they wash your car when done.

Celine Heraty

Nov 6, 2015

I have purchased a 2011 Kia Sorento and a 2014 Ford Fusion from Willowbrook Ford & Kia and have had outstanding experiences both times. I continue to bring my Kia back for scheduled maintenance and always had a great service. I would highly recommend this dealership to anyone who is looking for a professional & helpful group of salesmen & technicians.

Brian Harris

Oct 9, 2015

I have owned many cars in my day and brought my car to be worked on at many different dealers. I have 4 Ford vehicles at this time and have been bringing mt Fords into your dealership for almost 6 years.One thing I would like to say is that with almost all dealers and private garages I have worked with in the past, they almost always find many things that they say need work on.It seems like they alway drive the price of the service up. Your service department does not seem to do that. I'll bring the car in for "The Works" oil change which includes a multi point check up and I'll say don't I need brakes - or something similar to that. Your guys will check out what they service technician did and tell me exactly what they reported and what is needed. They may say that I have another 5,000 miles before I need that . THANK YOU for being so Honest, keep up the good work.

Mr. J

Oct 4, 2015

they have no idea what products and services they are offering. their only target is to get as much money as they can from the customer. Once the contract is signed you start experiencing very poor and unprofessional customer service.

Mark& Ann Marie Dubler

Sep 28, 2015

Louis, Ben and Matt and their teams did an outstanding job...

Kathleen Toppel

Sep 21, 2015

2013. Service has been great everytime i brought in for oil change. Yes staff was helpfull I always go the the same person.thank youMrs Toppel

Martin Klimczak

Aug 23, 2015

Kia Rio - The service was excellent, the staff was friendly and efficient.

Eugene Callaghan

Aug 6, 2015

Body shop did an excellent job in repairing (body shop) my wife's van. I never have second thoughts when it comes to repairing our cars through Mark.

Yolanda Cosgrove

Aug 3, 2015

always pleasant and helpful. Brought my car in for it's 45K check up & oil change & work done quickly & they even was your car.

Valued Customer Adventist Hinsdale Hospital

Jul 29, 2015

A turn signal bulb could have been replaced without over an hour wait for a regular customer.

John Kumler

Jul 27, 2015

Needed a wiper motor replaced in warranty. Due to my schedule I could not wait on Friday for the delivery of the motor and installation.Service department was very accommodating and scheduled me on Saturday even though they were jammed. Re-installed the old motor and got me on my way. Dropped off on Saturday AM and work was completed, including oil service and rotation. I really appreciated their willingness to work around my schedule. I am in an industrial service industry and recognize good service.It centers on the attitudes of the service advisers and Willowbrook Ford's Advisers are among the best in the business. Well done. John Kumler Service ticket 2261 (Mark)

John Pusatera

Jul 22, 2015

Good Job. Good Job. Good Job. Good Job. Good Job. Good Job. Good Job. Good Job.Good Job.Good Job.

Lesle Koepp

Jul 6, 2015

I am thoroughly happy & impressed with the service I was provided at Willowbrook Ford, the people who helped me & the timeliness in having the necessary work completed on my vehicle. I'd made an appointment for my car to be serviced (I'd received a 'Safety Recall' on the power steering) for Thurs. morning, July 2nd at 10:00 a.m. I called to see if I could drop it off the day before, as I had a business appointment on Thurs. morning & was told that I was welcome to drop it off that day, Wed., July 1st. I left it about 5:30 p.m. - met Leslie (my namesake!) who was wonderful! I also arranged for an oil change & vehicle check. I told her that I was very unhappy with the dealer I'd been going to - who had actually told me they were too busy for my 'Safety Recall' to be handled for over a month! Suffice it to say I was pleasantly astonished to receive a call that same evening around 7:30 p.m., saying that my car was ready to be picked up & that you were open till 9:00 p.m.! I will never go anywhere else - you provided the kind of service & atmosphere that will keep me & others coming back! As to the other dealer, I'll never even call there again. I'm a Realtor & meet a LOT of people. I try my best to give them the same attention & service that I experienced from your dealership. I will recommend Willowbrook Ford whenever I have the opportunity to do so! Thank you!!!!! Lesle Koepp

Nancy Romano

Jun 22, 2015

Service was good. Problem was solved. Repair took less time then expected. Staff was very pleasant and helpful.

Nicholas & John Orlowski

Jun 22, 2015

I brought my vehicle in toward the end of the night for the world oil change. I also had an intermittent sqeak coming from somewhere in my dashboard. Even at the end of the night with few employees around, the service team went for a ride to help identify the sqeak. Your team once again went above and beyond.

Steven Brubaker

Jun 22, 2015

Vehicle was in and out in a timely fashion. The technician called me as soon as the vehicle was ready for pickup.

John Valle

Jun 18, 2015

Matt Hall is the best service manger you have ..... always the right answer.... Done right and on time....Thanks

Norbert Misiora

Jun 3, 2015

Ben was very pleasant and explained results and future service requirements thoroughly.

Che'

May 28, 2015

I had a great experience at the dealership. My appointment was at 8am and I was taken care of within an hour.

Earlette Robinson

May 12, 2015

Needed a diagnostic test for a emmission problems. They found the problem. Owner has to decide whether or not is worth it to repair it.

Eugene Callaghan

Apr 21, 2015

One of my coworkers came up to me yesterday asking about who fixed my car. Being silver he knew the difficulties with matching both color and appearance. The paint looks factory without any blotchiness. Workmanship also is excellent.

Anthony Kizlauskas

Apr 14, 2015

Always fast, professional, quality service! I couldn't be more pleased.

John Richard

Mar 31, 2015

don't change just keep doing the same fine job , very happy with all the people.

Robert Zeeb

Mar 30, 2015

This time I had a service rep named Mark Brennan. He was professional, fast and delivered on what he said he was going to do. That has not always been my experience at this dealership so I took note of how good he was.

Marge Ida

Mar 27, 2015

I purchased a used vehicle, 2008 Volkswagen Passat Sedan. The service was excellent from beginning to end. I came to Willowbrook Ford because I had previously purchased a new vehicle from Matt Tally and really felt comfortable with him. I came in with a budget and he worked tirelessly to find the right vehicle within that budget. I would never go anywhere else!

Ken Kloes

Mar 18, 2015

Mark was attentive and very competent. The Enterprise rep was very helpful and friendly. The mechanic, Tom, took the time to explain the issues and provide reasonable expectation for the resolution. His knowledge and expertise are very evident.

Ric Johnson

Mar 18, 2015

I am never disappointed with the service I receive.

Richard Satler

Mar 18, 2015

Always friendly and professional every time I'm there for service.

Michelle Kistulinec

Mar 17, 2015

I was pleased with the service and service representative. This was the first time I used your service and been to your dealer

Steve Hall

Mar 17, 2015

Service due came up on my F350 Super Duty so I called the service department. They scheduled me for the very next day and had my truck back to me at lunchtime! Great service department and awesome customer service!

Terry D " skullmurphy "

Mar 14, 2015

Went to Willowbrook Ford to look at a vehicle, that's when I met Bill Parks Jr. What a salesman, He is understanding and very pleasant, and not pushy, he took his time with me. Needless to say that I bought an escape. The service is great plus everyone was helpful. I had a slight problem but Bill went above and beyond to take care of it. THANK YOU...

Samantha Uher

Mar 11, 2015

Everyone on the staff was extremely helpful! They even checked to make sure I was up to date on any recalls!

Michael Grazian

Mar 3, 2015

great service and Ben Nisbet was wonderful with the service on my car....

Ric Johnson

Mar 3, 2015

It was a pleasure. The waiting area is comfortable (kudos to the genius who is responsible for the massage chair) and I am always confident that the service will be great. I was especially appreciative of Roger taking care of the rebate for me - I don't remember anyone ever offering to do that.

Mark Volin

Feb 25, 2015

Time is valuable to me.Instead of waiting in your very nice lounge (Get a new TV remote)I was offered a ride home oer a rental car.I picked up my car the next day. I was able to fill my time with worth while endeavors.Thank you

Earlette Robinson

Feb 24, 2015

Headlight issue. Pete address the problem and fixed it. Mechanic the Pete is great when I bring Sportage in for service.

Anthony Kizlauskas

Feb 20, 2015

Professional, courteous, knowledgeable, friendly staff. Work always done at a fair price, done right and on time, as promised, whether it's body work or maintenance/mechanical work. Willowbrook is simply the best!

Nancy Romano

Feb 20, 2015

I had a recall on my 2013 Ford Escape. I got an appt. right away. When I arrived they took my car right away. The work actually took less time then expected. The staff was very pleasant.Thanks.

Valued Customer Adventist Hinsdale Hospital

Feb 20, 2015

The service was completed properly and expeditiously!

Kenneth Lies

Feb 13, 2015

Fast check-in. The problem was diagnosed and resolved under warranty. The service representative followed up in a timely manner and I picked up the vehicle on my schedule. Very pleased.

Steven Bridges

Feb 13, 2015

I have been coming to Willowbrook Ford since 2005 when I purchased my Ford Five Hundred. On my first service visit, there was a banner in the service department declaring that Willowbrook had the number one ranked service department among Ford dealerships. I thought, "Yeah, okay, sure".Well, this continues to be the best service department I've had the pleasure of doing business with through the years. Not only is their vehicle service top notch, their customer service is as well. This service department is the primary reason I'll be making my future vehicle purchase(s) from Willowbrook Ford.As always, great work guys!

Charles Brown

Feb 11, 2015

long wait but had no appointment. Work done was excellant bought new now 50/000 miles no complaints

Christopher Mikita

Feb 9, 2015

My car was finished when Ben said it was going to be. Good work and on time

Terese & Tom Kearney

Feb 5, 2015

You were kind enough to save me trip to another Kia dealer who had a service special coupon. You honored the coupon and did a very good job.Tthank you

John Pusatera

Jan 26, 2015

Good job! excellent excellent on my Kia Optima in Willowbrook, Illinois.

Kathleen Hogan

Jan 26, 2015

I have a 2012 Optima which I love. The staff was helpful as always!

Lanre Ojelabi

Jan 24, 2015

My recent experience at the body shop was excellent. The staff were helpful and very kind - they listen to me carefully when I brought back my car about three times after they fixed the car to properly put in place some things that were over looked and that I really appreciated. Good customer service. Keep it up.

Zachary Mottl

Jan 23, 2015

They made it easy for me. I told them I wanted to have all the paperwork done and ready to sign when I came back and picked up the car. I told them I was busy and this was just one of many things I had to do that day. They made it happen for me and got me in and out in 20 minutes when I picked up the car.THANKS!

Jean & James Berry

Jan 20, 2015

Just scheduled warranty service but everyone was very helpful and car was done on time as promised. It is always a pleasure to receive this level of service and courtesy.

Bob Sheppard

Jan 13, 2015

Mark Brennan did a great job for me. He helped repair my 2012 Ford Explorer, the work was done quickly, as stated and the car was clean when I arrived to pick it up. Mark went the extra mile for me. I will be back to use the service deaprtment and I will recommend friends and family to see Mark when they need repairs. I was not planning on another Ford vehicle because of my experience with the MicroSoft Sync in this vehicle and the lack of service I recieved at the dealer where I purchased the vehicle. Because of Mark and his team, I now plan to purchase my next Ford vehicle from your dealerhsip.

Cathy Derry

Jan 13, 2015

Came in for oil change w/o appointment. Was in and out in less than one hour.

Valued Customer B&r Truck Repair -terri Baxter

Jan 8, 2015

Mark Brennan always provides good friendly service!

Yolanda Cosgrove

Jan 7, 2015

Great service in a timely manner. Came in for my 40,000 mile check upon my Ford Fusion Sport.

John Valle

Jan 1, 2015

Happy New Year,I would like to say if it were not for your great service I would not come to your dealership. I deal with Matt Hall your service advisor, Always happy and friendly and very knowledgeable.Hats off to Matt Hall and Willowbrook Ford

Valued Customer Amex Construction

Jan 1, 2015

Everything was great, keep up the good workIn and out in a timely manner

Marge Ida

Dec 31, 2014

I brought my 2013 Ford Edge in for routine service. The staff were very helpful in answering my questions and explaining the results of the inspection (tires, brakes, etc). So happy with my vehicle. Love that Willowbrook Ford sends out reminders for service needed and with the ability to set my appointment online. Quality all the way!

Richard Satler

Dec 22, 2014

everything was done correctly and in a timely manner.

Lila Arnold

Dec 20, 2014

The service and work is excellent. The staff is friendly and knowledgeable.

Dale Smola

Dec 19, 2014

Needs better communication with status of repair. I had to call multiple times to get the status, and find out if the car was going to be ready.

Donna Williams

Dec 18, 2014

My service tech was very informative and helpful. He explained in detail the problems and the exact solutions.

Mary Kolenko

Dec 12, 2014

Service Manager Matt Hull was EXCELLENT!! I always feel that I am getting the best service and honest service available when I deal with him. I can't say enough wonderful things about him. I feel he is a superb asset to your dealership. I bought my vehicle at Willowbrook Ford soley based on the helpfulness and honesty I received many many years ago when trying to get help for my brother's car. No other Ford dealer was either willing to help OR wanted to charge me an arm and a leg. Willowbrook Ford resolved my problems and with NO charge.

Karl Pipkalejs

Dec 10, 2014

staff was extremely helpful in summarizing my service options.

Joseph Adams

Dec 9, 2014

The service department was very friendly and took care of all of my needs in a timely manner.

Mary Marek

Dec 4, 2014

I was very pleased with the service I received. The cost was reasonable, the staff was very pleasant. The location is definitely more convenient than the one from which I purchased my vehicle. And I was pleasantly surprised to find my car had been washed before being returned to me. I plan on returning for future service needs. Thank you.

Varetta Bynum-wardrop

Dec 4, 2014

I love this dealership. You do a wonderful job!!!

Barbara Joritz

Dec 3, 2014

Mark Brennan is ALWAYS extremely helpful. He provides the customer options and takes the time to explain what needs to be done vs. what you should plan on in the future. Very knowledgeable and seems to enjoy his work.

Debbie Peterson

Dec 3, 2014

My car is a 2014 KIA Forte,which I bought from Willow brook KIA,and I have bought my last 3 cars from your dealership,and they have all been KIA'S. The service was great,everyone was friendly.Ben Nisbet took care of me,and went the extra mile to have the detailers clean off a sticky substance that was on the back of my car,that I couldn't get off. The wait was a little long,but I didn't mind as long as my car was serviced by quality techs,and the job was done right,which it was! It's a little drive from Naperville to Willow brook,but I will definitely come back here in the future, to have my car serviced,and buy my next car.Thank you,Debbie

Linda Harrison

Dec 3, 2014

I HAVE A KIA OPTIMA MY AND MY EXPERIENCE WAS GREAT, I WAS TAKEN CARE OFF VERY WELL BY YOUR SERVICE INTAKE PERSON MARK, HE WAS PROFESSIONAL, FRIENDLY AND ACCOMMODATING TO MY NEED..A JOB WELL DONE, AND YES I WILL BRING MY VEHICLE TO YOUR DEALERSHIP AGAIN...AGAIN THANK YOU....MRS HARRISON...

Maria & Jose Serratos

Dec 3, 2014

I love bringing my F 150 Ford Limited for service to Willowbrook Fordeverybody is very nice and treat you like one of there ownGrat job!!!Happy HolidaysMaria

Mary Kuzmicki

Dec 3, 2014

Kia Sorento leased. Our experience at Willowbrook Ford/Kia dealership was very pleasant. All questions were answered and our salesman was very attentive and helpful. The only problem was the long wait as it was black Friday and there were lots of customers.

Jessica Lopez

Dec 2, 2014

Service was great. I was not in a rush so they called me when my car was ready for pick up. Efficient service. I received an oil change and a complimentary car wash. :D

Robert Alfano

Dec 2, 2014

I think you people do a great job in servicing my vehicle. And I especially like that your service department is open later hours and Saturdays so I don't have to take off work to get my service. I also like it that you wash my car when you are finished servicing it. Keep up the good work. Also I love my Kia. It is reliable, quick and great on fuel economy. I

Dan & Sarah Keller

Dec 1, 2014

service was great. I will bring all my cars back to you for service.

LC

Dec 1, 2014

2011 F-150 rotate the tires and change the oil - Took longer than I expected as I was the second car waiting in line.

Dennis Wenmouth

Nov 30, 2014

Tracje is a good man. If you want more characters, I am a man of few words.

Lisa Linkin

Nov 29, 2014

I have always received the best service! Everyone is friendly and takes care of my needs. I love the remodeled waiting room too! Thank you!

Bridget

Nov 28, 2014

My car was ready sooner than expected. Everyone in the service area is helpful and friendly.

Chris W.

Nov 28, 2014

Can't say enough for the sales personnel at Willowbrook Ford. Friendly, not pushy; knowledgeable on every aspect of each model I test drove & full & complete instruction on all functions of the C-Max I purchased. It has proven to be the best vehicle purchase I've made in 20 years! I highly recommend you check out the other dealerships, but BUY from Willowbrook Ford! You will be impressed!

Earline Jones

Nov 28, 2014

we got are new soul and very happy thanks victor barakat for every thing he is good

Rosaline & John Bumber

Nov 28, 2014

Service adviser Mark Brennan is always very welcoming and makes the repair visit go as easy as possible. Willowbrook Ford is a great full service dealership!!!!

Annie Smith

Nov 27, 2014

I came in for an oil change I talked to steve he told me it was time for my 15000.00 mile service so he took care of it he told me how long it would take which was ok. They did a excellent job my car runs great. I have a 2013 kia soul. Thanks for great service.

Charles Labuda

Nov 27, 2014

The staff was great. I was helped as much as I could expect if I was family. The vehicle service was excellent in every way.

Ernesto Velasco

Nov 27, 2014

Victor was very knowledgeable about the new Sedona he was very helpful.

Felice Dorsay

Nov 27, 2014

I worked with Jeff and he was wonderful. He gave me excellent customer service

James Gann

Nov 27, 2014

Service fast and great, facility was clean, staff was helpful.

Jordan

Nov 27, 2014

I had a good experience at Willowbrook Kia. Danny was very helpful and extremely personable/friendly. I would buy another vehicle from them.

Karen Gull

Nov 27, 2014

We have purchased 4 cars now from Willowbrook Ford and every experience has been a positive one. The sales staff is all about the customer and getting you the best deal. The service staff works promptly and knows their stuff. Our cars are always clean when we pick them up. You will not go wrong buying a car from Willowbrook!

Kathy Adkins

Nov 27, 2014

I am very satisfied with everyone I have dealt with at your dealership. They have gone above and beyond to help me in every way and I appreciate it very much. I love my Kia Soul. It's the perfect car for me. This has changed my views of car salesmen, that's for sure. Jeff is the best! Thanks so much for everything. I will be sending everyone your way.

Matthew Mostowik

Nov 27, 2014

You folks do ALL the maintenance on all 3 of my cars I trust your technicians

Brian Pabst

Nov 26, 2014

Both Roger Ruden and the salesman handled my sale with professionalism and expertise. At no time did I feel pressured to buy a car. I will certainly recommend Willowbrook Ford to my family and friends when they are looking for a new car, but also for service as Willowbrook Ford has one of the top rated service centers. Brian Pabst

Debora Zimmer

Nov 26, 2014

We were from out of town with a large problem. You made us an appointment and were above and beyond in all aspects. Our service rep was the best ever. Thank you!

Frank Hernandez

Nov 26, 2014

Fast and friendly service. .

Goran Burovski

Nov 26, 2014

Exelent service great choises of vehicles and great prices

Jessica & Kevin Skinkis

Nov 26, 2014

Oil change and got car ready for winter.. Everything went smoothly.. Very helpful and informative

Joseph Bencur

Nov 26, 2014

04 F-150 purchased at Willowbrook Ford. I have always had my truck serviced at Willowbrook. The service writers know their stuff and all work done has met my satisfaction.

Joseph Buckman

Nov 26, 2014

Top notch customer service and attention to detail.

Mary Jo Kucharski

Nov 26, 2014

Ben in your service department provided excellent & courteous service. We are a return customer & will continue to do so.

mjl owner

Nov 26, 2014

Timely and courteous service when our car was in fortune repairs

Neal Springer

Nov 26, 2014

We purchased a 2015 Ford Explorer and had a rust protection system installed along with a remote starter.

Raul Del Real

Nov 26, 2014

Everything was great it's my 2nd time buying a car from there , loved it , very helpful staff

Rebecca Leaf Goluszka

Nov 26, 2014

Your service department did a wonderful job thanks again....

Sandy Maloy

Nov 26, 2014

The staff was very helpful. My car was in for service and was finished before the promised time.

Thomas Kassel Jr

Nov 26, 2014

courteous and efficient, Ben and Mark are great service reps.

Thomas Welnowski

Nov 26, 2014

good service and customer service Ben your service mgr was helpfull

Audrey & John Kapovich

Nov 25, 2014

I purchased my Ford at another dealer, unfortunately. I took it to their service department only once and that was once too many. I since have had ALL my services done by Willowbrook Ford. The technicians get it right the first time and on time. I recommend your service department to anyone I know that owns a Ford. Keep up the excellent work.

Sharon Damptz

Nov 25, 2014

Second time I filled this out. Service was efficient and pleasant

Carmen Woodring

Nov 24, 2014

I drove my car in and was waited on almost immediately. I chose to wait for my car while it was being serviced and given a time estimate for the service to be completed, which was very accurate. Upon completion, my car was clean and waiting for me---a great experience with friendly service personnel!

Thomas Dolan

Nov 22, 2014

It took about a hour to change my oil and check out tire pressure, battery, and other stuff. Not bad at all.

Bridget Laushot

Nov 21, 2014

Your service department is always so friendly and helpful. My car is always done on time and I am treated very well. Thanks!

Debra Kuhnert

Nov 21, 2014

It was a positive experience other than losing my cell phone either inside or on the ground outside.. Really hoped someone would have turned it in and it wasn't turned on....

Gina & Daniel Loris

Nov 21, 2014

Waiting time was a little long for the service I came in for.

Lucille & Lila Arnold

Nov 21, 2014

Excellent work and done when they said it would be.

Robert Molinets

Nov 21, 2014

Ben (service advisor) is a good man.......................2012 edge!

Harold Barrett

Nov 20, 2014

Service was exceptional and quick. Service writer Matt Hull was very helpful. Thank you.

Judith Bridges

Nov 20, 2014

Staff was very friendly and helpful. My car was ready 30 minutes earlier than promised.

Juliet Hiestand

Nov 20, 2014

Mark Brennan explained all needed repairs & service was completed in a timely manner.I'm always very pleased with the service I receive at Willowbrook Ford.

Pamela Wilson-harris

Nov 20, 2014

Recall work done on Kia Rio. Staff and service very helpful and good.

Robert Kruk

Nov 20, 2014

service friendly and comfortable lounge and massage chair

Heidi Krug

Nov 19, 2014

Mark Brennan helped me and he was very nice and made sure everything happened on time!

Rebecca Leaf Goluszka

Nov 19, 2014

Great service I would go back to your dealer each and every time if I had to . thanks again for the speedy fast service....

Charles -andy Shaffer

Nov 18, 2014

Ben was just great, I came in to have a new battery installed and was in and out in no time.

Russell & Susan Brixie

Nov 18, 2014

Excellent I was treated like I was the most important customer

Anthony Kizlauskas

Nov 17, 2014

Great professional, courteous service at a reasonable price. I couldn't be more pleased

Lisa Maguire

Nov 17, 2014

The bodyshop was very helpful, both Stephanie and the manager, Mark were always available to me to answer any questions and put my mimd at ease.Lisa

Michael Bozzi

Nov 17, 2014

Great communication from the start of the process to the end result ..

Nicole

Nov 17, 2014

Brought my car in at 12 on a Saturday for an oil change and was told my car would more than likely not be done until 1:45. By 1:25 it was ready to go. Waiting that long for an oil can be a bit tedious, but it was worth it. I left feeling like my vehicle was in good shape; oil changed, tires rotated, inspection completed, mats vacuumed, and they washed my car as well. I had a coupon, so it only cost me 21.00 for everything. I see no point in taking a car to Jiffy Lube because the dealership did so much more for a very comparable cost. The waiting area was very nice and clean too...comfortable chairs, vending machines, a warm fireplace, nearby bathrooms, and complimentary coffee. Definitely helped to make the hour and a half wait more comfortable.

Terence Sexton

Nov 17, 2014

Was done earlier the promise !!!!!!!!!!!!!!!! !!!!!!!!! !!!!!!!!!!!

Lynn Doyle

Nov 15, 2014

Brought my Ford in for routine service, oil change and rotate tires, Mark Brennan Service Manager took care of my car explained the bill and gave me a date for the next recommended service

Cathy & Bill Gotsch

Nov 14, 2014

Service department finished my recall in no time and even washed my car

Gerardo Ayala Jr

Nov 14, 2014

Had an appointment for 10 am still took 2.5 hrs for an oil change/rotation/and replacing a bulb

James Joers

Nov 14, 2014

I got an oil change and some warranty wiring harness replaced, the service was great! The wire change out seemed to give my car more horsepower? Anyway thanks for the good service!

John Alderson

Nov 14, 2014

only went in for an oil change and still felt like I was treated as a valued customer.

Kristy Lambrakis

Nov 14, 2014

The service on my car was fine. I had an oil and filter change. When I pulled in the Gentlemen helping me was friendly. He told me how much it was and that I could also get my tires rotated also. I explained that I got a flat tire about a week after I bought the truck (Sorento) and when I got the tire fixed I bought a warranty on the tires. I can take it back there and get my tires rotated for free. He said, ok if you want to do that it's fine and commented on how it's just high school kids just doing the job. I understand and appreciate when I come in you should explain to me what needs to be done against the mileage. You really shouldn't make someone feel bad or guilt them into getting your service. Also, Ken said when I was done that my car was ready and it was washed. I went outside and they never washed it. I also think he should have made sure it was done. I would have gone back in but at that point I was outside and just wanted to go home. I didn't have a horrible experience, just those two things with this Gentlemen bothered me.

Bill Hudecek

Nov 13, 2014

I always bring my cars here. I am happy with the service dept..

Craig Mcgruder

Nov 13, 2014

2012 Focus in for 40,000 mi. checkup. Oil change and tire rotation. Always have my car serviced at Willowbrook Ford because I receive fast service and clean waiting room and you always have coffee on! Pleasant place to do business with!

Felix Calozzo

Nov 13, 2014

Had a great experience always have my Kia serviced at this dealership

Frank Stock

Nov 13, 2014

I am very please with the service I receive at Willowbrook Ford

J H

Nov 13, 2014

The staff was very helpful and courteous. The oil change was very quick. I briefly mentioned that I thought there was an issue with my alignment. When the service was completed, the tech said that they tested the alignment and said it was fine. He then explained the sport suspension in my optima in more detail and why it might seem like I would have an alignment issue on the highway.

Jay Sondheimer

Nov 13, 2014

Soul in 2012Service has been great. Staff always friendly and helpful.

Kimberly A.

Nov 13, 2014

the staff is exceptionally helpful. they make you feel like family. :)

Fred Ruckauf

Nov 12, 2014

Both Mark and Stephanie were very helpful with the repairs for my wife's 2002 Hyundai Accent. Although the damage was minor, they gave us their full attention like true professionals. The work performed by Mark's staff was excellent and completed on time.

Amanda Mckenna

Nov 11, 2014

I was very pleased with the service I received. Price was descent for what I needed done.

Juanita Jakubec

Nov 11, 2014

My husband took my car in for an oil change. I know he was satisfied with your service because he wasn't complaining about his experience. I also asked how satisfied he was; he was completely satisfied!

Leowan Boddie

Nov 10, 2014

I was visiting from Cleveland Ohio and woke up to a flat tire. Mark the service adviser welcomed me and made a bad day turn out to be a memorable experience...The customer service was wonderful and my 40000 service checkup didn't take long at all....Thank you

David Turner

Nov 8, 2014

I purchased a Kia Soul and it was my first brand new car. Trajce Cvetkovski and the rest of the crew made it incredibly easy for me. I was able to try out many different vehicles, used and new and they were really patient with me.

Brian Branchick

Nov 7, 2014

You all do a great job. From the time I was greeted at the door until the time I picked up my car. The Tech was easy to work with and kept me informed without being intrusive. The Cashier was quick and friendly. Your service hours are easy to work with - thank you.

Herb Waldron

Nov 7, 2014

Very good service.received. The waiting area and bathrooms are clean and nice.

William Felkins

Nov 7, 2014

I have never had such a GREAT experience, buying a car, as I did with the Willowbrook team!

Marc Rosario

Nov 6, 2014

Better than any oil change I've ever received, anywhere. These guys are on top of the oil-change food chain! I couldn't ask for better oil changers. I mean, really. When they made oil changers, they made new molds based off these guys, I'm telling you. Woot woot! Yeah, baby! Changing Oil! Woo!!

Richard Snyders

Nov 6, 2014

I left my wife's Escape for the Works package and four recalls at 8:00AM. We picked up her car after lunch with everything completed and the car was washed.

Thomas Hosek

Nov 6, 2014

service was fast and friendly price was reasonable

Caroline Havey

Nov 5, 2014

Dealt with mark in service and he was great! Thank you! The cashier girl is amazing too!!!!!!!!!

Denise Karalow

Nov 5, 2014

My experience was good!QUICK, EFFECTIVE AND VERY WELL EXPLAINED.

John Kaderabek

Nov 5, 2014

Service is always excellent! Whether buying a new or used car or having repairs done.

Louise Robson

Nov 5, 2014

As always your service was excellent. Your staff members are very kind and courteous and the work was completed in a timely fashion. I also appreciate having my car washed... the only suggestion I would make is that cars also be dried after washing, as the windows were quite spotty afterwards. Thank you!

Peter Rundle

Nov 5, 2014

Ben is a gret service guy. Took care of me like a pro. Thanks!

Rafal & Adriana Wernio

Nov 5, 2014

Great staff! Very helpful, all questions answered, and explained.

Richard Bourjaily

Nov 5, 2014

2013 Fusion Hybrid. Staff, as always, was very pleasant to deal with. Couldn't find the problem but I knew going in that it was a long shot. Problem seems to have corrected itself ( I hope).

A loyal customer

Nov 4, 2014

Good experience with the service department. Car runs great!

Joe Ferraro

Nov 4, 2014

2012 f 150 good ddddddddddddddddddddddddddddd

Madalina Cirlincione

Nov 4, 2014

2014 Escape my experience was excellent had my first oil change and I like it took less than 1 hour and Mark Brennan was great he checked to see if I had any recalls on my car.

Gerald Riva

Nov 3, 2014

I went in for an oil change and tires check. They were fairly busy for a Saturday morning, so Iknew I'd have a bit of a wait. But things went well and got my car and it was beautifully washedand cleaned and I was off. Great service as usual. Thanks so much

Mike Losurdo

Nov 3, 2014

Everyone was very helpful and nice. The gentlemen repairing my car make sure everything was very nice. Server is outstanding.

Scott & Fred Gothman

Nov 1, 2014

The service rep. did well to explain the Ford recall.

Kelsey Broughton

Oct 31, 2014

The people who I interacted with at the dealership were friendly and accommodating.

Mary Leja

Oct 31, 2014

Matt was very personable - even at 7:20 AM! He made sure all of my records were appropriately updated, as I had service done on my Sportage closer to home. I was done very quickly and on my way to work! It was a very nice experience overall.

Bonnie Reszke

Oct 30, 2014

very helpful and efficientnt staff. i will be back

Cassy Krueger

Oct 30, 2014

Every time I have gone Ben Nisbet has helped me and has been very helpfull every time. He explains things fully and will go out of his way to make sure my car is done at a time that is convient for me. The last time I took my car in he made a point to call me a head of time to let me know that he was going to be away in a meeting when my car would be finished which I felt was real helpful and accomidating. My only gripe, if you call it that, was that I did not get that little sticker on my window telling when to change my oil next. Very minor but helpful.

Gerald Galazin

Oct 30, 2014

The service was quick and the staff was very friendly. The lounge was WiFi that allowed me to get some work done during my short wait.

Kathleen Ragusa

Oct 30, 2014

Great people.they do their job right the first time.Mark takes his job seriously.Thanks WBF!!!

Ronald Cempel

Oct 30, 2014

SERVICE IS ALWAYS EXCELLENT AND THE SERVICE REP BEN NISBET IS ALWAYS VERY HELPFUL

Sharon Wieczorek

Oct 30, 2014

Awesome Mark in the Body shop top class thank you for the fast service!!

Bennet Nisbet Iii

Oct 29, 2014

Best service anywhere! Always a pleasure doing business with these folks.

Cruz Centeno

Oct 29, 2014

Alway enjoyable from the day I was looking for a new car to the day I've taken it in for service.

Jen

Oct 29, 2014

I inquired about specific models and received great follow-up, by phone and email. Will definitely make an appointment to take a test drive!

Kian Chiong Chua Jr.

Oct 29, 2014

the service is excellent,you dealership have a good leadership that make a good team what else can i say

Lisa Hunt

Oct 29, 2014

I just love this dealership. Everyone is so friendly, honest and always willing to help in any way. VERY accommodating.. Honestly when I tell my friends and family about all of my great experiences over the last 3 years, they're shocked ..Not only do I receive excellent service but the rates and pricing for services is very competitive!! Love this dealership!!!

Robert & Eloise Haglund

Oct 29, 2014

Excellent experience.. Ben was very helpful. Waiting room was very comfortable.

Tim Filarski

Oct 29, 2014

Louis was very nice. After only meeting Louis briefly while dropping off my car, it was nice that he knew who I was when I returned to pick up my car. Keep up the great work!

Camielle Larrick

Oct 28, 2014

I had an oil change and brakes/battery inspection. These services are always done well, and staff is always courteous and polite. The only downside is I wish the carwash were better, they like to add that in, but it's like it does nothing. All the bug guts are still there. And for the price I'd like it if they had vacuums available or offered to vacuum the cars.

Carl & Janice Pedersen

Oct 28, 2014

We have been dealing with the same service rep, Mark Brennen for years and years through the many cars we have bought personally and through our company World Window Cleaning. He has always taken great care of us and our family who have also bought a Ford or three.Carl Pedersen

Kathryn Lopez

Oct 28, 2014

I love your service staff! They are all so friendly.

Martin Klimczak

Oct 28, 2014

The staff was very helpful. When a delay occurred, your service dept arranged a ride home an pickup when my car was ready.KIA RIO.

Tom Humenik

Oct 28, 2014

I took my car in for a few different items and it pretty much all came from bad brakes. They did an all wheel brake job and had it done same day. Great job!

Benjamin

Oct 27, 2014

Great, direct, and fast service. The location was swamped with extra unexpected customers and they still completed my check up in an hour.

Diane & Bill Currie

Oct 27, 2014

As always the experience was just great, I just loved the new relaxing chair thanksand have a great day

Jillian Jacobsen

Oct 27, 2014

The service dept at Willowbrook Ford is always exceptionally good! The facility is clean, staff is professional and friendly. The waiting area has coffee and sometimes treats, TV and comfy chairs for those who stay. They give me a ride home and pick me up when work is completed (I do live close-by). I would recommend buying a car at Willowbrook Ford and using their service dept to my friends.

Kristen Barreda

Oct 27, 2014

I appreciate Roger and Ron's help with an unfortunate situation.

Nicksha Jovanovikj

Oct 27, 2014

the service personnel was just so great and helpful everything went as it was planned the experience was just amazing

Sharon Rogers

Oct 25, 2014

I bring my ford explorer to your dealership for oil changes - the staff is always polite and the mechanics do a great job. you tell me if my explorer,which is a 1998 needs other services. I trust your judgement to be fair and honest. thank you.

Dan Woeste

Oct 24, 2014

The service staff was extremely accommodating. The entire process was painless. I will definitely be coming back to this dealership for any service or maintenance needs.

John Cardaropoli

Oct 24, 2014

I was attended to soon after I arrived, within 5 Min. My car was serviced in a very reasonable time and I was treated courteously

John Sevcik

Oct 24, 2014

Work done promptly.No unnecessary service was suggested.Ben seems like a good honest man. Give him a raise!

Paul Michalek

Oct 24, 2014

Ben Nisbet is a pleasure to deal with. A true professional.

VRB

Oct 24, 2014

Ben is always great to work with in the service department. He is knowledgeable about the services and I feel that there will never be a hidden cost.

Charles Lobodzinski

Oct 23, 2014

After telling the service directer I needed an oil change, I found A zero gravity chair, took off my shoes & put it to use. When I finished I put on my shoes sat back & the service directer walked in & told me the Van was ready. I,m coming back tomorrow for another Oil change. Service was Great.

David Martinet

Oct 23, 2014

Great, as always! Great dealership! Very good place to refer others,

James Packard

Oct 23, 2014

Install the Protector package, staff was courteous, vehicle was done when promissed

Thomas Sullivan

Oct 23, 2014

THANKS TO KIA FOR PICKING UP HALF THE COST OF MY REPAIR JOB ,THANKS AGAIN.

Varetta Bynum-wardrop

Oct 23, 2014

I love the service department. Matt is very professional and the techs provide quality service. It is the only place that my husband and I will take our vehicles to be serviced.

Annmarie Mead (It is my car)

Oct 22, 2014

They helped me right away. I hope they did what they said they did.

Deanna Koffron

Oct 22, 2014

You did a great job servicing my daughter's car. You got the job done quickly and I would recommend your service dept. to anyone w/any make of car.

George Jacksi

Oct 22, 2014

2014 Kia Sportage EX in for first oil change. S/A Mark Brennan was very friendly. Service performed in a reasonable amount of time and vehicle washed. Good job!

Gregory Nicklas

Oct 22, 2014

Enjoyed remodeled accommodations while having car serviced.

Jerry Karela

Oct 22, 2014

I am most thankful for the professional manner of staff andy the professional maintenance my vehicle receives at Willowbrook. No matter which service attendant I deal with I can trust that my car will be serviced and maintained at the highest performance levels. On my last visit, Luis was most helpful. I would take my car no where else.

Lady Rhonda

Oct 22, 2014

I got an oil change for my 14 year old car. The same service I received when my car was brand new is still the same service I receive now. That's why I drive over 30 miles to Willowbrook Kia to get a simple oil change. Thank you Willowbrook Kia for providing good customer service. Rhonda

Michael Stance

Oct 22, 2014

Ben was a very big help in answering questions about my Forte and also answering questions about my Sedona which I am bringing in on Thursday for new brakes. The mainteance department is veery professional and friendly.

Wanda Beben

Oct 22, 2014

Service was great, everyone was helpful ..........

Wolodymyr Mackiewicz

Oct 22, 2014

Routine maintenance/recalls service on out 2014 Escape was performed quickly. Staff was friendly.

Anthony Vulich

Oct 21, 2014

Great service. I Will be back. Had my oil changed and they did a complete inspection on my car

Diana Huerta

Oct 21, 2014

I took my Kia Soul 2013, for Oil change and tire rotation. Yes we were satisfied..

Joy Black

Oct 21, 2014

I made an appointment for a recall notice repair, when I came in the Shop staff was quick to greet me and start looking up my service. They noted that I actually had 3 recall notices to take care of on my 2013 Escape and added a last minute oil change so I wouldn't have to come back in a couple of weeks or miss any recall related repair work. The work took half the time expected (the Shop wasn't very busy, so they assigned extra technicians to jobs to get them done faster). The ENTIRE staff at WB Ford is always friendly and helpful-that's why I bought there and keep coming back. The Facility is also clean and well maintained. I'm also extremely happy with how they managed their time and mine-they could have let technicians clean, sit idly or go home to save money, but having multiple guys work on a job was the best way to keep customers happy.

Lynn Novak

Oct 21, 2014

courteous service, the car was ready when he said it would be

Robert Themel

Oct 21, 2014

Was treated with respect and real concern for my suv's issues and was checked on after pick up to make sure I was still happy with the fix. Great team work over at willowbrook ford and Kia!

Angelie Capul

Oct 20, 2014

good customer service ,no appointment needed ,a very clean facility nice waiting area,did change oil but received coupon two days after oil changed ,sucks

Brent & Sharon Harman

Oct 20, 2014

Maintenance service was great! Touch-up paint I requested was not in stock, however it was acquired by the afternoon and I have picked it up with no problems encountered. The car was washed and easy to pick up when completed too. Thanks!

Dennis Conway

Oct 20, 2014

I was in and out without any problems. I told the service department what I needed, they did it. I picked up the car when they sais it would be ready and all went smoothly.

Kenneth Pelczarski

Oct 20, 2014

Quality service at a reasonable price. Car was checked out thoroughly to our satisfaction.

Jadwiga Czaja

Oct 19, 2014

Service was faster than expected. Quick, professional.

Jerry Karela

Oct 19, 2014

I have utilized the Service Department at Willowbrook Ford for several years and have always been pleased with the quality of service and the professional manner of the staff. On my last occasion, Luis was most helpful.

Christine Z.

Oct 18, 2014

I was very much impressed with my salesperson's knowledge! Monika was extremely knowledgeable on all details of every vehicle model I looked at. She was well-informed, personable, professional & after my purchase she walked me through a bumper to bumper info-session & demonstrated every feature of the CMAX. I was pleased to have her as my salesperson!

Michael Hansen

Oct 18, 2014

Your Service Dept Team was outstanding. The problem with our Ford Escape was intermittent, but our Service Rep Ben stuck with us through it and made the right call on the repair. He was focused on Customer Satisfaction. Thank you Ben!

Warren Elwert

Oct 18, 2014

You have one of the best service departments around.

Carol Jones

Oct 17, 2014

As always your service writer kept me informed. The mechanics do a great job.

Elyse Thornton

Oct 17, 2014

The service worker I dealt with was very personable and helpful he explained everything that needed to be doneon the car. After the fact he had a worker show me what went wrong and how to fix it myself should the problem be recurring

Joan Ranger

Oct 17, 2014

Your staff was very pleasant, helpful and accommodating when my Focus had to be serviced for a "shudder" problem in the transmission for the second time. Ford acknowledges this problem, but I don't think even they know how to fix it for sure. I have experienced the "shudder" on a couple of occasions since the transmission was replaced, but not as severely as I have in previous times, so I am waiting to positively discern that the problem is repeating before I call the dealership to schedule another visit. It is not the fault of the dealership's personnel; it is a Ford problem, and they need to figure out how to remedy it. Also, the Enterprise Rental agency that operates from your location needs some improvement. While the rep is pleasant, their wait-time and vehicle availability needs much improvement!

Melissa Boydston

Oct 17, 2014

Matt was the name of the person who helped me. He was polite and helpful. Everyone on staff was friendly as per usual. My car is back in top shape, thanks to you all.

Richard Herstowski

Oct 17, 2014

The service was very good. I raised a concern to Ben about a service I had done about 10 months ago. At first he was defending the product like any employee would. But after some time, he said he looked into things more and was able to replace what I had done just a short time ago. I was actually kind of shocked that they would replace things at no cost. Especially after our initial conversation. I was just in for routine oil change so did not expect any problems. I still think an hour and a half wait for an oil change is a little on the long end. I do give a thumbs up to the new waiting room. Especially the massage chair.

Rocco Diorio

Oct 17, 2014

it was great as always nothing more to say the service dept is the best and mark makes it that way feel like family whenever i'm there

Valued Customer Kenny A Granite Company

Oct 17, 2014

Everything was clean without issues. Service was done well, and quickly. Staff was professional and courteous.

Catherine Dulberg

Oct 16, 2014

Ben was very helpful and courteous. Excellent service done on time!

Jennifer

Oct 16, 2014

2014 kia sorento. The staff was very helpful. They helped make me aware of a coupon that I was entitled to and not provided at an earlier date. It was wonderful to have someone help me save money and be forthcoming with this information. I really appreciated that.

Joseph Buckman

Oct 16, 2014

I was promptly and courteously greeted by a service department employee and my service was completed very quickly.

Renato Javier

Oct 16, 2014

I have been satisfied with all the services rendered.

Valued Customer The Janek Corporation

Oct 16, 2014

Great service! Wouldn't take my vehicle anywhere else!

Brian Lepenske

Oct 15, 2014

I was extremely satisfied. I brought my Kia Optima in for routine maintenance, oil change, and tire rotation and they took it in without an appointment. I was quoted the lowest price right away and was made aware of the special offers available online. My car was ready quicker than estimated too.

Daniel Kazmierczak

Oct 15, 2014

The service was courteous and professional! Ben Nesbit is a credit to your facility.

Frank Pasqua

Oct 15, 2014

it was fine. we love ford products. will only buy ford products.

Jeffrey Evans

Oct 15, 2014

2014 C-Max WHAT! NO SPARE TIRE !! At 1st I was in limbo as to the cost or what was going on w/my tire then my service Manager Matt explained in detail what the problem was and told me Willowbrook Ford was going to take care of the charges! I was very pleased w/the professionalism and manner of how it was handled . I really believe there should at least be a Donut Tire w/this vehicle ! I wasn't expecting that inflation kit Ford gives you for an emergency repair !

Joseph Bencur

Oct 15, 2014

I've been a regular customer for 10 years and your service center has always maintained and corrected any and all problems. Work has always been done right the first time and in a timely manner.The service writers have always been professional and curtious.I currently own an 04 F-150 supercab

Karen

Oct 15, 2014

They took care of all the KIA warranty work. It was easy to work with them.

Lesann Young

Oct 15, 2014

overall very happy with experience. I do have sync my ride. I did check on there and was surprised to see a note about my tires. No one in the facility said verbally anything to me about the condition of them. This is the only thing I am concerned about at this time. I need to bring in my car again as parts were needing to be ordered for something else, and I will definitely mention this to Ben.

Richard Kassl

Oct 15, 2014

As always, your service and body shop departments gave excellent service to our 2010 Fusion Hybrid and your staff was very helpful.

Richard Satler

Oct 15, 2014

Ford Explorer, service was good and quick (oil change).

Tim Rezzi

Oct 15, 2014

SECOND TIME THERE FOR SERVICE . I WAS GREETED PROMPTLY, THE SERVICE WRITER WAS VERY COURTEOUS .HE OFFERED TO WASH MY CAR,BUT IT DID NOT NEED IT. THEY FINISHED MY CAR QUICKER THAN I EXPECTED AND I LEFT THERE VERY PLEASED AGAIN.

Jacqueline Sanchez

Oct 14, 2014

Kia Sportage 2013, Ben was very nice and welcoming. Also the man who drove me home was very nice individual. Ive never had a bad experience in the time I have come to this dealership.

Madonna Klepac

Oct 14, 2014

Service and Matt professional, polite and work completed promptly.

Matt Nowak

Oct 14, 2014

As always I am more then pleased from my visit to get my service. Always a great experience. The service manager Ben is always so helpful and makes sure that I understand what is going on with the repairs

Angelina Scumaci

Oct 13, 2014

I had a great experience. Friendly and helpful staff

Clarice Flynn

Oct 13, 2014

THE STAFF AT KIA WILLOWBROOK WERE VERY COURTEOUS. THE SERVICE MANAGER EXPLAINED EVERYTHING THAT WAS DONE TO MY VEHICLE IN TERMS THAT I COULD UNDERSTAND. AND I DID NOT HAVE A LONG WAIT. I AM VERY PLEASED WITH THE SERVICE I GOT AT KIA WILLOWBROOK IL

Donald & Jane Kucera

Oct 13, 2014

The service technician (Matt) was very friendly and helpful. I asked him to remove all the bugs from the front of the car because of our recent driving trip, and he did a good job of removing them all. He explained all the checks they made and assured me that everything was working well. He also pointed out that the lower grill looked damaged and suggested I take it to their body shopI was very pleased with the service.

Ed Fabian

Oct 13, 2014

It worked out great . thanks Ben Nisbet I live in Home Glen so it twinty minute ride to willowbrook and I don't have a ride so I wait for the repairs they were finshed in a timely manner.

James & Linda

Oct 13, 2014

2012 Ford Focus SE 5-DR Hatchback, 5-spd Manual Transmission. Had a Multi-Point Inspection & Oil Change on 04/28/14 with 18,323 mileage. Over the last couple weeks the system kept flashing a 'time for maintenance' message. We drove into the dealership & were brought into the service dept. without any appointment. Mileage was at 21,898. We presented the coupon that we received in the mail for the oil change & multi-point inspection. We relaxed in the TV/massage-recliner room & waited. In less than an hour (we didn't keep exact track) the Service Advisor gave us the update & returned our keys. Everything had been completed and all was ok. The car was washed. There was a wrench on the front floor wedged between the seat and the door mat. We returned it to the Service Dept. and we were on our way. Everything was handled excellently. THANKS.

James & Peggy Mcgurk

Oct 13, 2014

I came in at 10:00 a.m. with a window that would not close. I was advised that a new motor was needed and that it would take until 1:00 p.m. to complete. The job was done by 12:30 p.m. ahead of schedule.

Sharyn Sutton

Oct 13, 2014

My First experience at Willowbrook dealership and each one thereafter has been excellent!!

Tom & Jan Labarbera

Oct 13, 2014

I brought my Explorer in for regular scheduled maintenance and as usual was treated very well. They finished even sooner than promised and my car was returned to me washed and quite clean.

Larry Siler

Oct 12, 2014

Still waiting on part to be delivered in order to complete the repair.

Elizabeth Merritt

Oct 10, 2014

Excellent experience. All of the staff were quick to help me and direct me where to go for the serviceI came for. Everyone was pleasant. The facilities were nice in the waiting area. I did not have to waitlong. I appreciated the review sheet that came with my bill, it showed exactly what was done and explained a lot of things. It was a good experience and I will come back to this dealer. I purchasedthis car in another area but I live in this area.

Maria & Jose Serratos

Oct 10, 2014

love coming to Willowbrook Ford, people are very nice and friendleyLove the massage chair while waiting for my truck!

Mary Andreotta

Oct 10, 2014

I have been a long time customer. I trust the individuals that perform the work and Steve Marshall is always very patient and thorough explaining repairs my vehicle may need. I wouldn't take my car anywhere else!

Robert Anderson

Oct 10, 2014

My Service Advisor Ben and the service department Have handled my service needs excellently. The service pricing is fair and I find it worth the quality of work I receive from them. I tried a closer dealership to my home years ago; but Willow Brook is by far the best for me and my family. Convenient, trustworthy, quality personnel from the cashier to the service department and worth every limited penny that I have. I will go no where else for all my vehicle needs.

Franklin Tepper

Oct 9, 2014

The service was excellent. Customer service personnel were courteous and helpful. That is all I can say.

John Pusatera

Oct 9, 2014

Excellent job, cordial customer service. Clean waiting area.

Meg

Oct 9, 2014

I had forgotten about Willowbrook Ford (sorry!) and had been trying to get a hold of Westfield Ford to try to get my car in - after much frustration not getting through to the service department and being transferred so many times, my mom reminded me about Willowbrook. Someone in service picked up right away - it was a female and told me to drop it off and someone will get a look at it today, but if I needed a rental, I'd have to be there before noon as Enterprise is only there until noon. Willowbrook Ford was communicative and pleasant to deal with - found even more issues than I knew about (like the leaky battery), but all under warranty. This car had been at Gordie Boucher Ford in July when the power steering went out and I find it hard to believe (and know) that some of these issues couldn't have been addressed then! Of course no one likes not having a car for a few days, but everyone was great to deal with. I won't forget about Willowbrook Ford next time. Thank you. Megan

Nancy Romano

Oct 9, 2014

I came in to have what I thought would be a simple fix but it turned out to be a 4 hour project which I really wasn't ready for and didn't find out until I got there so unfortunately had to wait for the car because I needed it to get home and for the next day to get to work. The staff was very nice seeing the work didn't get done until after 10:00 p.m. and the service dept. closes at 9:00 p.m. They were nice enough to let me wait in the waiting room even though they were closed. Offered me coffee, TV. Very pleasant. I apolized for keeping them but if I would have known it was going to take so long I would have made other arrangements so as not to inconvenience the staff. Thank you. P.S. The car has not had the problem since.

Theresa Piasecki

Oct 9, 2014

I purchased my Kia at your dealership in 2006 and have taken my car there for service since then. I have always experienced good service. I am especially grateful for Mark Brennan. He has always been a big help in explaining what needs to be done and the time involved. I ask for Mark whenever my car needs to be serviced. A big thank you to Mark and everyone at your dealership.

Adrienne Crawford

Oct 8, 2014

Went in to get my Escape checked and the recall notices corrected. Mark (my service agent) was great and helpful as always! The Willowbrook dealership is always an welcoming environment and I am happy for the help there.

Joetta Daniels

Oct 8, 2014

I purchased a 2012 Kia Forte. When I went to your dealership to purchase the vehicle, I was given one price. I told Mike Arias and the sales manager I had to come back because I wanted to verify my financing. I went back a few days later and the price that was originally quoted was different, it was higher. Mike A. and that manager displayed deceptive sales tactics. Shame, Shame on Mike A. and the sales manager to stoop that low for a few extra bucks.

William Fosgate

Oct 8, 2014

The service department did a great job performing routine maintenance on my Explorer. Staff was professional, pleasant, and knowledgeable. You guys always do a good job.

Mark

Oct 7, 2014

Tires do not appear to have been rotated (not indicated on service report); air filter was very dirty, should have been noted and changed 1 or 2 service intervals ago (all service has been with this dealer).

Sam Anjur

Oct 7, 2014

You changed the oil within the time that you specified (1.25 hours) and the service was very professional. My future expectation is that you will be able to change oil within one hour. Thanks.

Valued Customer Matthew Oshea Consulting Inc

Oct 7, 2014

Your team was very professional and Ben the Supervisor in Maintenance was very helpful with a car rental issue.

Valued Customer Tag Home Repairs -tom Grunwal

Oct 7, 2014

I called to take care of a problem, and it was taken care of right away while I waited. I use my truck for Buisness, so time is very important.

Beatrice Cevela

Oct 6, 2014

yES YOUR STAFF WAS VERY HELPFUL. THE CASHIER GIRL EVEN SHOWED ME HOW TO USE THE MASSAGE CHAIR.

David Miller

Oct 5, 2014

Willowbrook always takes great care of my family, our Cadenza and our Souls

Harold Barrett

Oct 4, 2014

The Service and Staff was excellent. No complaints.

Lucille & Lila Arnold

Oct 4, 2014

The service and the quality of the work is always excellent.

William Fosgate

Oct 4, 2014

As always, very professional, polite, efficient. Great service.

Deborah Karnazes

Oct 3, 2014

Very friendly and attentive of time - was done on or before time stated

Eric Forde

Oct 3, 2014

This was the second time that we used Willowbrook Ford/Kia for scheduled service on our Soul. The scheduling process was painless.... "no appointment needed just drop the bar off". Very easy. Dropping the car off took literally no more than 5 minutes; service rep was fast and efficient in finding out what we needed and explaining what they would do. Also they agreed to honor a coupon that was expired by one day, which saved about $50. Car was ready when we expected and picking up the car was also very fast. No waiting. Maybe 5 minutes tops. Car was washed too. Very friendly people from start to finish. We will buy our next car from Willowbrook Kia next Aug.

Maricela Espinoza-almeida

Oct 3, 2014

Everybody at your Company always treated me with courtesy. Thanks

Mary Staudt

Oct 3, 2014

Everything was explained in detail to me. Personnel were friendly.

Theresa Boruta

Oct 3, 2014

The service was absolutely great. I was in and out in an hour and my service was rep was extremely helpful and nice. This was my best visit yet!

Emad Zaidi

Oct 2, 2014

The service at Willowbrook Kia and Ford is always amazing. Mark is an awesome service adviser and very courteous. You will not be disappointed having your car serviced here!

Jose Delatorre

Oct 2, 2014

My 2012 Edge perfect crossover, Willowbrook ford has been my dealer for all my car needs, they treat you as family!!

Linda

Oct 2, 2014

I love my KIA Soul and it is a pleasure bringing it to the Willowbrook KIA team - they are friendly, courteous and caring. Thank you!

Lynn Metzger

Oct 2, 2014

Staff was very friendly and accommodating. Services were quite decently fast, too!

Shawn Ward

Oct 2, 2014

The staff, Jesse in particular, was very friendly & helpful. I never felt pressured, only assisted. The entire team went out of their way to ensure that I got the best deal possible.

Anastasia Tomala

Oct 1, 2014

Ben was EXTREMELY helpful and did everything he could to make sure my windshield was replaced under warranty. I was very pleased with the service.

Carlee Rohan

Oct 1, 2014

I purchased a 2014 Kia Optima Hybrid. The service was excellent and the staff was extremely helpful!

Elmer Angel

Oct 1, 2014

2003 KIA Sorento: Scheduled Oil & Filter Change Service. Waited about an hour and no complimentary car wash made on car. I asked around and found out that car wash machine was broken. Staff did not mention why or offered voucher.

Paul & Deb Dudek

Oct 1, 2014

It was everything I expected everone was very friendly

Robert Copollo

Oct 1, 2014

Great customer service and Joe Ragusa was very attentive to our needs and price range.

Thomas Malleck

Oct 1, 2014

Dan the Service Rep. was able to locate a tire in McCook and had the tire picked up and the car was ready and WASHED within an hour. Now that is service!!!Now have a SALE on tires FORD and I will be back with another car that needs some badly!!! Time & Money is tight now and I need a DEAL.

Candida Martinez

Sep 30, 2014

Kia Forte 2014The service was wonderful and all the staff was friendly and helpful

Dan Freidel

Sep 30, 2014

My experience with service has always been excellent.

Daniel Driver

Sep 30, 2014

My wife drives the Raptor and she takes great care of it. It's nice to know we can bring it to Willowbrook Ford and have it treated the same way. Thanks for taking care of our truck so well when we bring it in for service!

George Padera

Sep 30, 2014

great service advistors - fast service - good job the service dept is outstanding

John Michalski

Sep 30, 2014

Ben was very friendly and helpful with my service needs.

Joseph Ryan

Sep 30, 2014

all was excellent We are pleased with Willowbrook's service

Ronald Persson

Sep 30, 2014

every thing was fine except this part of the review

Sain Bajramovski

Sep 30, 2014

Excellent experience. I will always bring my car back here for service. Thank you so much!

Sherri Rzeszutko

Sep 30, 2014

Staff is nice and helpful. Nice new building, would go there again

Barbara Russell

Sep 29, 2014

I always feel good about my service at Willowbrook Ford. Ben Nesbitt is an asset to your company. I feel he is honest with my necessary repairs and more than willing to answer my questions without hesitation. As a woman dealing with repairs on a car which I am not familiar with I'm very comfortable with coming to Willowbrook Ford for service and I will recommend your dealership!

Jim C.

Sep 29, 2014

I received a recall notice on our 2003 Escape and my wife called Willowbrook Ford to have the recall service work performed. The service department staff was incredibly courteous and helpful. They booked our appointment right away and made it extremely easy for us to drop off and pick up the vehicle. Not only did they complete the work quickly, it was done several hours early. Everyone we encountered during the service visit was friendly, which made the whole process simple and convenient. I would gladly recommend Willowbrook Ford to anyone who requires service or is looking to purchase a vehicle.

Josalinde Turnage

Sep 29, 2014

Ben was fantastic!! I came in for a routine oil change and was helped by Ben. He was thorough in explaining everything!

Don & Karen Sweeney

Sep 27, 2014

Recall was performed per Ford Motor requirements. Oil change was added onto to the service. Future service will be set up for a return visit.

George Padera

Sep 27, 2014

outstanding service advisors. they are a big help in taking care of my cars. i just purchased a KIA in november 2013, a 2014 sorento. a big factor in buying the KIA was willbrook takes care of maintenance. been going there for 12 years. purchased 5 cars from willowbrook. keep up good work. g f padera

Joseph Graham

Sep 26, 2014

Purchased a Kia Optima in late 2013, have only had it serviced at Willowbrook Kia. Very happy with the service (oil and tire rotaions so far, no issues with the car)

Ken Lane

Sep 26, 2014

Just Oil Change today...........................................................................................................................................................................................

Lanette Bauer

Sep 26, 2014

Very friendly and helpful staff at this dealership. I've been going there since 2008 and will continue to do so.

Steven Mcgrath

Sep 26, 2014

Kia Optima 2012 - was good service.............. :D

Arleen Gliffe

Sep 25, 2014

This dealership always provides excellent service for my Explorer and I am always more than satisfied with staff helpfulness and courtesy. Willowbrook Ford provides wonderful customer service.

Helen Turucz

Sep 25, 2014

I have a 2013 Escape. It had two recalls. The staff was very courteous and the repairs were done in less time than quoted.

Maria Besbekos-Nolan

Sep 25, 2014

Wish I did not have to wait so long for an oil change, but customer service was great.

Mary Patricia Shea Breen

Sep 25, 2014

Dave and Brian found an Edge SEL for me quickly and efficiently when none were readily available for me on the lot. They made my purchase affordable.

Mike D

Sep 25, 2014

Roger your service reps are the best. I had asked a question about a mechanical aspect of my Kia Sedona and the service rep had a mechanic address my question when work was completed. First time in my life of 40 years of car dealership interaction this has happened. I was floored. You are the first dealer I have purchased a service contract from and in retrospect, after frequent encounters with your service team, I made a great decision.

Stephanie James

Sep 25, 2014

Flawless and easy to communicate. Definitely recommended for future service.

David Kurkjian

Sep 24, 2014

The staff was very helpful and looked at everything I ask them to check. Thanks

Frank Hernandez

Sep 24, 2014

Please with the quality of service provided by the dealer. Nothing else to add.

Roger & Mary Jensen

Sep 24, 2014

Once again it took more than one trip to resolve the issue.

Stephen Gull

Sep 24, 2014

Our salesman was very helpful in finding us a vehicle that we wanted.

Tom Oconnor

Sep 24, 2014

Thanks for letting me know what needed to be done and what was the most critical

Kevin Ruiz

Sep 23, 2014

they were fast and efficient......and i like that..

Mary Mcgowan

Sep 23, 2014

The service was great. Your service person explained everything to me in terms I could understand. Everyone was friendly. I will be back.

Vincent & Judy Tuttle

Sep 23, 2014

Keep up great great service, this is what keeps us coming back in the past and the future

Diane Engelsbel-farris

Sep 22, 2014

Staff and service wonderful!! Really know how to make customers feelrelaxed and inconvenienced. Great Job!!!!

Fred Ruckauf

Sep 22, 2014

I brought my Kia Soul in for an oil change, routine inspection, and a wash which is exactly what I received. A time estimate was provided when I arrived and the work was done in less time. Everyone was very courteous. The paperwork regarding inspection that was done was explained to me in plain detail.

Helen Turucz

Sep 20, 2014

I have a 2013 Escape. Excellent service taking care of recalls and oil change. Was done in two hours versus 3 hours as predicted.

Joseph Dunovsky

Sep 20, 2014

The vehicle we purchased is a Ford Escape. Recently there was a recall on the Escape having to do with acceleration. The service people at Willowbrook Ford have always been courteous, helpful and very prompt on the return of the vehicle after servicing. We would not take our vehicle anywhere else for service.

Kathryn Lundvall

Sep 19, 2014

Car was in for 10,000 mile check (actual mileage on car approx. 9800) Since I'm not putting alot of mileage on car service actually did 15,000 check so I don't miss items done during 3 yr 36,000 standard warranty.

Patricia Riccio

Sep 19, 2014

THE SERVICE WAS AN OIL CHANGE AND TIRE ROTATION THAT WENT FINE. THE ISSUE I HAVE WITH YOUR COMPANY IS YOUR INSISTENCE ON NOT TAKING RESERVATIONS. I CALLED THE PREVIOUS DAY TO MAKE A RESERVATIONS I WAS TOLD YOU DON'T NEED A RESERVATION FINE. THE FOLLOWING DAY I GO TO GET THE OIL CHANGE AN I WAS TOLD THERE WOULD BE AN HOUR AND A HALF WAIT SO I LEFT AND CAME BACK LATER IT STILL WAS OVER AN HOUR WAIT. YOUR INSISTENCE ON NOT TAKING RESERVATIONS MAKE'S NO SENCE. YOUR STAFF WE'RE HELPFUL AND COURTEOUS. YOUR POLICIES I HAVE THE PROBLEM WITH.

William Hernandez

Sep 19, 2014

Good people and customer service...They take good care of their customers and definitely go by the motto " Customer always comes first"....

William Klingele

Sep 19, 2014

I brought my Edge in for an oil change and tire rotation. Mark suggested the 15,000 mile service, which I opted for. The service was done in less than the quoted time. Everyone was very courteous and professional. This was an entirely more than satisfactory service experience. Five stars and two thumbs up!

Barbara Hawkins

Sep 18, 2014

Love the bathroom....the waiting room looks beautiful!

Laura Bachur

Sep 18, 2014

Very nice would like more help with my extended warranty on my car sense it was not a Ford factory warranty. I have a 2011 Taurus

Lisa Thompson

Sep 18, 2014

Great experience. Was able to get an appointment that was good for me and i was in and out within 45minutes.

Sandra & Robert Migitz

Sep 18, 2014

Came in to have Kia Sportage serviced. Was greeted upon arrival, car was ready before time.

Harold Yirsa

Sep 17, 2014

I was only in for an oil and lube this time. I had noappointment and the car was ready faster than expected. I also appreciated the wash.

Richard Kwasneski

Sep 17, 2014

The service was great and the staff was very helpful.

Ronald Reszel

Sep 17, 2014

only good! I would not hesitate to recommend your group to family and friends.

J Hazekamp

Sep 16, 2014

Service representative was very professional and work was completed as stated.

James Iles

Sep 16, 2014

As usual, very polite, very professional, and very on time.

Joseph Mangold

Sep 16, 2014

Good service. Car was ready before stated date.Good service. Car was ready before stated date.

Richard Ahern Jr

Sep 16, 2014

Quick and good service and good waiting roomQuick and good service and good waiting room

Susan James

Sep 16, 2014

Ben was extremely personable and accommodating. The new waiting room is nice, too.

Elyse Thornton

Sep 15, 2014

very organized, took care of the problemDon't wish to say more than that I answered your questions and you should not waste my time writing things I don't want to

Nona D.

Sep 15, 2014

This was my first visit to this location. (Purchased my vehicle in Missouri). I had my 2014 Optima serviced. (Oil change/tire rotation) The staff was friendly and helpful. They completed the job in less time than expected.I will definitely return.

Duane Walker

Sep 14, 2014

No Mark no customer Service manager is the reason I come there

Carol Votava

Sep 13, 2014

Everyone was helpful and i have already recommended your dealership to others and i was recommended to you!

Paul & Nadine Gilbert

Sep 11, 2014

Service seemed fine. I love that you send a follow up survey instead of having us fill something out on the spot or instead of not asking. Also, I loved that you filed for the rebate for us - that is a really nice touch. The problem is that Ford sent us a note that they couldn't give us the rebate because of some problem with the way the dealership completed the form. This is a little thing but it is really a nice touch....whenever I brought my old car into the Honda dealership. They used to clean/wash it. They didn't detail it or anything like that. But is was nice.

David & Jana Grigg

Sep 10, 2014

your service mngr ron is absoulty the bestyour mechanics are very talented and knowledgableyou have the best service i bring my car and truck to willowbrook every time i am in illinois

Joann & Keith Kostush

Sep 10, 2014

Ford Edge The service was great. My problems were solved. Very polite and helpful staff!!!

Linda Woody Kolling

Sep 10, 2014

Always helpful and courteous. On time at the price the promised (which included a discount from an expired coupon, thank you very much!). Feel like the Willowbrook team ALWAYS has my back and takes great care of my car(s).

Deborah O'Connell

Sep 8, 2014

Luis Giron was my service advisor. He was very professional yet friendly and explained the whole process to me upon arrival. Luis went over my bill and the vehicle report card with me and answered all my questions. I will definitely be back!

Stephanie Green

Sep 8, 2014

I brought my vehicle in for an oil change as well as had an extra key made. I was satisfied with the customer service and overall experience.

Valued Customer Ninem Partnership-jim Knight

Sep 8, 2014

Ben was very fast getting 4 tires I requested the same day. I was in and out in about 1.5 hours and the total price was the same as the lowest tire discounter in the area. This is the second time I have bought tires at this dealership and I am very impressed with them.

Vanessa Quintana Gonzalez

Sep 8, 2014

Every body was friendly and king. Wonderful experience. Thank you.

Pat

Sep 7, 2014

Purchased a used Ford Escape. They put a sticker over a crack in the windshield that hid it from view. After the sale was completed, we walked out got in the car, began to drive off and noticed the crack that was covered by an inventory sticker that they didn't remove. Of course it was past closing time and everyone walked out with us when we took delivery of the vehicle. The sales manager was not very bright, they played old school used car sales games. "Wait while I go get approval for that offer.", and leave you sit for 30 minutes." The manager also said:"..Kelly blue book never purchased a car.." - when I was offering the listed "fair dealer price" - the guy was very annoying. We could have been in and out much more quickly had they been more reasonable I've now got to pay to get the windshield reapired out of my own pocket. They ignored requests to even comment on the concealed damage. Use great caution before purchasing a car from this place. Ensure that you have time to get it fully incpested elsewhere. If they'll hide a windshield crack, what else might they try to conceal?

Timothy Otoole

Sep 7, 2014

The service department has all ways helped us with our Fusion. They never gave us any problems with the repairs and have had our repairs completed in a timely manner

Robert Egan

Sep 6, 2014

Our salesman, Trace, did a great job with us and represented Kia very professionally. We were extremely impressed with this dealership and Trace made us feel very comfortable and reaasured throughout the buying process. High marks to Trace for excellent customer service and to Willowbrook Kia as well!

Andrew Rosewell

Sep 5, 2014

The dealership and staff that I worked with were great but I am disappointed with the fact that less than 2 years after I purchased my Ford explorer my arm rest was falling apart. Also disappointed with the warranty as this was not covered. I expected more from quality from Ford, whom I have always revered as a quality car manufacturer. I will be remembering this in the future when we decide to purchase a new vehicle.

Joann & Keith Kostush

Sep 5, 2014

The staff very professional and friendly! A pleasure to work with!

Linda Grossman

Sep 5, 2014

They had to get the car ready fast, my wife hurt her self. Everything worked out, ThanksI also bought a 2014 Ford last week and you did a great job.Don Grossman

Tea

Sep 5, 2014

I came into Willowbrook Kia to fulfill a recall notice. Though the signs are service area is a bit confusing (Kia entrance on one side of the building and Ford on the other, so there are cars facing all sorts of directions and it is hard to figure out where is the front desk), the service you receive, both customer service and automotive, is exceptional. The recall was done quicker than expected, and though I did notice something askew on the ride home, everything was addressed in a follow up visit quickly and courteously. Their wait room is rather comfortable with ample seating, wifi and desk space, vending machines, tvs, and even a massage chair! I will definitely be returning to Willowbrook Kia for future maintenance and service on my vehicle.

Valued Customer Greeney Land Services

Sep 5, 2014

Your service writer was great. He called everyday giving me updates great guy . Mark B was his name I bought a new expedition last yr from you guys so now that's 2 vehicle you will now service. You guys did a great job and mark was asome to deal with, I don't think any of your other service writers would have gotten the repairs done under the bs warranty company but mark stuck with, that was great thx you again Willowbrook ford I will only bring my trucks here. Thx you again sincerely Sean Greaney

Daniel & Denise Huemmer

Sep 4, 2014

My husband and i purchased a Kia Sportage. I love the way it handles and great on fuel. Service was great, took great care of my car. Staff was very friendly and helpful.

Dennis & Sheila Schubert

Sep 4, 2014

We always have great service and happy faces when we come in, and it is ready when they give you a specific time. I have a 2013 Edge just took it on a long trip, very happy with comfort,22 mpg, was hoping for a little more but overall a great trip

Leslie Bonner

Sep 4, 2014

I always am impressed with the service receive at Ford!

Milan Malbasa

Sep 4, 2014

I am first time buyer, staff was more then helpful. Thanks...

Natalie C

Sep 4, 2014

Service was great! Everyone who works in the service department is very friendly and makes sure their customers are happy.

Raymond Littmann

Sep 4, 2014

2011 Ford Fusion From day 1 the service department has met or exceeded my expectations. Work has been finished when promised. Ben, the assistant service manager, has been especially helpful.

Walter Meissner

Sep 4, 2014

Staff was willing to drive me to my work which was only about a 1/2 mile instead of having to wait I was able to work and not miss any time. Work was completed by the time they said it would be done.

Doreen

Sep 3, 2014

The service has always been wonderful now if they can throw in a free wash that would be super!

Kathie Tepavchevich

Sep 3, 2014

Ben was my service advisor. He was cordial, professional, and friendly. He took addition steps to make sure my car was properly and safely repaired which I truly appreciated. I hope to deal with Ben in the future for all my vehicle repairs and maintenance.

Kathy Y.

Sep 3, 2014

Ford C-Max Hybrid recall service & oil change & door adjustment. Very pleasant interactions. Staff was very helpful & pleasant to deal with, both on the phone & in person.

Martha Daly

Sep 3, 2014

Staff is always very helpful and very attentive to the customers!

Robert Headrick

Sep 3, 2014

I normally have Ford give me imput on other issues that might need to be done. Maybe my car is in very good shape but there was nopthing else looked at from what I can tell.

Susan Anderson

Sep 3, 2014

My service worker, Ben, was honest and helped find the squeak problem with my Taurus. Unfortunately, the next day and $900 later, the car began squeaking louder. When I called, Ben was helpful and said to bring the car in and he would ensure the car would be fixed. I've been too busy with work to bring it in. Now, the car sometimes squeaks and sometimes doesn't.

Carol & Bob Jones

Sep 2, 2014

The service writers and employees are friendly and helpful. They remember you and treat you with respect and as family. It is the best dealership I have ever delt with in my 62 plus years.

James Hansen

Sep 2, 2014

When I bought my car in at its scheduled time only 1 associate was in the service department and he was tied up on the phone providing albeit very professional and courteous service to a caller, but myself and other customers were queued up waiting for quite a while. The customer relations manager was very helpful in smoothing this issue over.

Jo Ann Plesic

Sep 2, 2014

I have had courteous and pleasant service everytime I have come to Willowbrook.

Kathleen Hogan

Sep 2, 2014

Everything went great - the staff was professional and efficient.

Patrick Williamson

Sep 2, 2014

Very professional. Quick, too.

Thomas Welnowski

Sep 2, 2014

i would recommend your store to my family and friends

Tom & Jan LaBarbera

Sep 2, 2014

I left my car for a recall service and was treated very well and the service was completed and I was notified well in advance of the expected time.

Tony Martin

Sep 2, 2014

It was great after Ron the service manager step in

Cynthia Wisniewski

Sep 1, 2014

I have a Kia sportage. I always bring my car to the dealer for my oil changes. This time I told them I needed to purchase a windshield wiper for the rear window. They were nice enough to put it on for me.

Elaine Thompson

Sep 1, 2014

We purchased a 2015 Sorento - which we love!! The staff was very helpful (Dragan and Mike). A very enjoyable experience overall.

Eric Skawski

Sep 1, 2014

The service was very good. The gentleman was very knowledgable and polite. However, a simple oil change took 1 hour and 30 minutes from time in the door. I was told it would be less then an hour.