Used Cars for Sale at Wray Ford in Bossier City, LA

Helen Houston

Jun 18, 2016

The staff was very helpful and prompt. I was alerted to some things that might need to be taken care of on the next trip.

Thomas Daugherty

Jun 7, 2016

2011 Explorer Limted. First of the MY Touch Systems. Navigation remains a problem. GPS has become unreliable. Needs programming over & Over. Two $149. updates haven't done a thing to improve reliability. Perhap a 2015/2016 module would be better. Advise to 2011 ownewrs would help. Service at dealership has been very good considering what they can do with the system.All other aspect of dealer service from beginning to end has been excellent as far mechanical sytems are concerned.

Gary Cloud

May 20, 2016

Great service. in and out in 30 minutes.found all staff friendly and concerned

David Wynes

May 9, 2016

Excellent service! Really this block on your survey requies me to put in 50 characters, Change this requirement!

Mary G

May 3, 2016

They were very nice and professional. I brought a book to read but didn't get far because they changed the oil fast.

Michael White

Jan 10, 2016

We have been customers since 2000. We have purchased 3 vehicles in that time. We have always been treated well from both sales and service departments.

Williejo0830

Jan 6, 2016

Took my vehicle a 2015 model under the mfg warranty to them on 12/29/15 after making an online appointment on 12/16/815. Was told when I got there, I had NO appointment after finding out I had booked it online. Service individual Reggie said the online system did not work when booking appointments, that he was trying to have it "turned off". The fact of the matter is that the web page is a Ford initiated one that the dealership's crappy software does not interface with properly. After this individual rebuffed me he told me the "transmission guy" had seven jobs ahead of him and was working on one, could not get the under warranty Ford product in for at least a week, likely because I did NOT purchase it at this particular dealership. Was told I could not have a courtesy car either until after the service people had confirmed what the problem was, one that I already identified to him. The rear seal of the transmission was leaking, all one had to do was look under the vehicle to see the leak! Upon leaving and returning home some 35miles away, I faxed a letter to the owner George Wray and to the General Manager Greg Snellings. Mr. Snellings apologized and made an alternate appointment for service the following week 1/4/16, also agreeing to provide a loaner car as well. This problem should have been a quick and simple fix that took them all of 3 days to accomplish because of lack of parts (a transmission seal that fits at least 10 other Ford model vehicles). The Service Manager never contacted me and passed me off on a nice young man named Jerry to write up the repair order and get the repairs ultimately done. I think Jerry did everything proper but I am not buying the delay in the parts order, something that shoud have been available locally or in stock at the dealer. I belive the Service manager Henry Braud deliberately held the parts order or caused the delay in getting the repairs done the same day as his form of retribution against me as he likely got chewed out by the GM. The question that begs response is why on earth does the Service Manager schedule or allow to schedule at least 7 days of work with one transmission service guy? Does he need more help? The Service Manager admitted that some vehicles had been sitting at their shop for over 3 weeks awaiting repairs or parts or both. The GM Snellings advised me on 12/29/15 that yeah, I could bring the vehicle in that day but it would sit at least a week before repairs are initiated. THis is NOT the FORD way as I am a stockholder and have had many more positive experiences with Ford dealerships in Texas where I usually take my vehicles. Wray Ford's service department is deficit and it is likely the result of piss poor Service Management with the way the appointments are backed up. I called once before to get another FORD vehicle that was under the ESP warranty but was then told they had a backlog of at least two weeks before anyone could look at it let alone repair it. If you cannot get service after the sale, then the purchase is pretty much worthless as is Wray Ford's service department management. I do not experience this sort of crap when I take it to a dealer in Texas EVER and yes, they provide a loaner car if the vehicle is under warranty or has a FORD ESP warranty on it, which ALL my vehicles do. I want to emphasize that the Service Advisor Jerry was nothing but helpful, professional and polite but I suspect he'd drawn the short straw to handle me as the Service Manager did not even bother to speak to me. I WAS considering purchasing a new Escape for my wife there but I am leary of buying ANYTHING from this dealership as being able to get timely and professional service is a high priority to me with over $100K in Ford vehicle ownership and a Ford owner since 1969. Very disappointing and unprofessional experience overall with this dealer.

Amy Wiggins

Jan 4, 2016

I was able to sit back and enjoy my lunch while they changed my oil and still make it back to work on time. Always very friendly and happy people working there.

John Teutsch

Jan 4, 2016

Fast. However the INTERNET appointment scheduling needs help. Made appointment but no record when I arrived.

Daniel Moller

Jan 2, 2016

Purchased: 2016 Ford Expedition ELExperience: Mr. Russ Neely was outstanding in all respects. He sought out vehicles with features I was interested in, worked patiently with me as my preferences were modified, communicated clearly and consistently with me during the process, prepared and coordinated for my time-limited on-site visit/purchase, and thoroughly explained operation of the vehicle's systems. I am very satisfied and appreciative of his support and service - an excellent experience.

Dani Edwards

Dec 30, 2015

My '14 Ford Focus was left at the dealership for 2 repairs one being the front passenger door which sticks. Was told it was fixed. The 2nd time it was left the manager bent over backwards to get a long ordered part put on my car and make it convenient for me! However the door is still sticking. You literally have to push it with your elbow to get it open . Right now I feel like the issue is not important enough to Ford to fix it. I feel like I could take it back 10 times they still won't fix it!!!!!!

Jesus Gomez

Dec 28, 2015

Good, the experience would have been better if they would have vacuumed The interior. Like competitors.

Robert Mcneill

Dec 27, 2015

2014 Ford Fiesta,setup an appointment for front end check, coil spring vibration issue.

Kevin Ross

Dec 22, 2015

Had a tire replaced, quick service, good price, great job.

Sara Knox

Dec 22, 2015

I brought my 14 year old truck in to have The Works oil change, my battery terminals/posts cleaned and to also find out why my ignition key couldn't be pulled out of the ignition. What was supposed to be a week maybe ended up being three (3) weeks. I did get my oil changed and my battery terminals/posts cleaned. Was told that my ignition key did not stick when service reps tried it, but it stuck when I tried to pull it out after returning home. I now know to push the gear shift up a little more to remove my key. Also ended up with new brakes on the rear which I didn't realize I needed but saw a year ago it was recommended. This was not my favorite service trip, but it is the first that didn't meet my expectations.I will be back with my next truck after the first of the year.

Zoomshe

Dec 21, 2015

First problem with my very expensive NEW TRUCK... brakes went completely out..towed it to service.. Few days later ask for a courtesy car. Answer no. Was secretly told to ask for service manager. Got a curtesy you car rite away. Odd but if that's the way you wanna do business ok.. Second problem, kept putting me off, finally said you guys have to take it in and give me a car. Immediately nope no car, I said how do you know last time had to go thorough manager.. Anyway got car.. Truck fixed in one day, amazing, went to pick it up.. Oh my cracked wind shield , with a chunk of glass broke to start the crack rite in front of drivers face . I think I would've noticed that. Out 400 dollars. NEVER AGAIN EVER EVER!!!!

Herman Price

Dec 11, 2015

Service was fast and professional. Great place to do business

Paul Nies

Dec 11, 2015

Salesman was attuned to the buyer's concerns, needs and provided a very relaxfull buying experience !Great job !

Eric Weiss

Dec 10, 2015

Very Professional Courteous and responsive------------

Mark Click and Kathy Click

Dec 6, 2015

We never felt pressured and it felt like we were treated fairly with our trade in and discount. We actually felt it was the best experience we ever had in buying a new vehicle.

Leighton Becker

Dec 4, 2015

great service dept. advisor was frendly and knew his stuff. mechanic fixed right first time.

Martha Turner

Nov 30, 2015

Good service before the sale, no response to my email after with a request/question.

Joseph Ford

Nov 28, 2015

Sammy made the experience extremely easy. The ford team took care of us. Will never buy another vehicle anywhere else.

Clark Canterbury

Nov 27, 2015

F150 supercab lariat. Great salesman, and the experience was quick and easy! Love the upfront pricing. The wife wants a new Fusion. I'm sure Charles Massey will treat her right.

Karen Mitchell

Nov 26, 2015

I bought a 2016 Escape. Sales person was outstanding and very knowledgeable about the vehicle. Service was great!

Donald Malone

Nov 22, 2015

F150 fx4Oil changeVery quick service. Everyone was very friendly.

Raymond Nelson

Nov 17, 2015

Service was professional, prompt and friendly. My calls were answered right away or returned quickly.

Devon Penrod

Nov 16, 2015

Just excellent team at Wray! One of the very few dealerships out there that were extremely professional and extremely polite.

Joyce Hodge

Nov 13, 2015

Just got a oil change and it was great .an the people was very nice

Barbara Camp

Nov 12, 2015

Very pleasant.Nice facility, friendly people and completed in a timely manner.

Roy Bates

Nov 11, 2015

I like doing business with Wray Ford, however, I did find that the service customer service people were not a friendly as in the past. Maybe it was just not their day.

Jimmy Burton

Nov 10, 2015

the sale process took about 25 mins. Amos Meshell was professional from beginning to the end. I will buy again from Wray ford.

Kenneth Mcjunkins

Nov 8, 2015

Maybe a little understaffed, but everyone was courteous and helpful.

Billy Martin

Nov 4, 2015

Very nice people to deal with. Excellent fast service.

Linda Moncrief

Nov 4, 2015

In and out in a flash for regular maintenance.....

Eugina Dowdy

Oct 28, 2015

Both the sales and service staff at Wray Ford are exceptional!

Richard Stansbury

Oct 28, 2015

Exceptional customer service. Treated me as if I was your only customer that day.

Ruth Burdges

Oct 25, 2015

Always get prompt courteous service. I would certainly recommend Wray Ford to anyone looking to buy. I have owned at least five Ford vehicles and never had any problems with them.

Debra James

Oct 21, 2015

As always your sales staff and financial staff was sooo easy to work with and went over any beyond to make this a pleasant purchase! We love this dealership! Won't even price other dealers!

Robert Bacon

Oct 21, 2015

I've been a Wray Ford customer for over fifteen years & have been more than satisfied with every aspect of my experience there. The staff is always great as well as the service.

DBM

Oct 10, 2015

Always good at diagnosing and correcting any problems with our truck. Thanks!

Helen Houston

Oct 7, 2015

The staff was very helpful in advising me of the things they did and things I need to watch for.

James Russell Baker Jr. DBA Baker Machine Co Inc

Oct 7, 2015

All service work was completed quicker than I expected and just as was ordered !

Christy Davis

Oct 6, 2015

I purchased a Ford Mustang. The experience was great! My sales person was Crickett Fletcher, and she was amazing! I have never enjoyed a car buying experience so much. I was made to feel at home. While I waited for various things to be done, Crickett and I talked and laughed like old friends. I recommend Wray Ford to anyone, and I intend to shop there again. Thanks so much for making my experience so memorable!

Tammy Barton

Oct 5, 2015

2015 FORD EDGE SEL. THE SALES REP MADE EVERYTHING SMOOTH AND QUICK FOR US. HE AND I SPOKE OVER THE PHONE PRIOR TO ME GOING IN. HE FOUND 2 CARS THAT MATCHED WHAT I WAS LOOKING FOR.

Jerry Haskins

Oct 4, 2015

They were very nice and took care of exceptionally well....took care of business. just took awhile but we were not offered a coke or anything ..at other dealers we were..... and we were there a long time ...he told us they had a vending machine ....think customers would be offered more than a cup of not even cold water ....oh well we made it..and it was so hot that day. But the agents were nice.

Teresa Bird

Oct 4, 2015

it was fast, took 15 min but charged 60 to remove a piece of paper from blower of air conditioner

Julie Kardas

Oct 1, 2015

A very pleasant experience overall. We came in to look, not to buy. We were impressed with the new F-150s, especially so with the 2.7L Ecoboost models. Our salesman, Richard Gunter, was knowledgeable and friendly. We are enjoying our new F-150 XLT Sport SuperCrewcab immensely and have received many compliments on the truck already.

Lauren Klein

Sep 29, 2015

Vehicle is a 2014 ford focus. Service was good. They had me almost in and out. The rental I was given was wonderful. Eveyone helped me out with my work schedule.

Jacqueline Piredda

Sep 28, 2015

My experience with Wray Ford is limited to the purchase of a new Ford SE. I have not yet had any dealings with their service department. I found the sales, namely Amos Meshell, to be both helpful and at the same time low pressure, knowledgeable, and patient in the process. I went to Wray Ford based on recommendation of my two closest friends, and will now be passing on that recommendation to any I have the opportunity to do so.

Bert Moore

Sep 23, 2015

2012 F-150 Crew Cab w/ecoboost, 74,000 miles. Full brake job including replacement of all rotors. Also replaced a computer module controlling the seat belts, air bags, etc. very satisfied with the service. Staff kept me informed and gave me cost estimate before doing work.

Gloria Boles

Sep 22, 2015

Staff was very courteous, and knowable, fast with service

Tina Dickerson

Sep 22, 2015

I had a wonderful salesman that went above and beyond to help me get my car. The gentleman that was doing the finance work was also great.

Janet Haggard

Sep 12, 2015

courteous and prompt for an oil change. its the little things that keep me coming back.

Vance

Sep 10, 2015

I absolutely love Wary Ford. You folks consistently do an outstanding job.

Robert Taylor

Sep 9, 2015

2013 Ford Explorer- Service was great and the staff was very helpful.

Theodore Johnson

Sep 8, 2015

quick oil change, all employees nice and helpfulonly question - when will GT350 be out? And what about GT500?

Lowry Wilkerson

Sep 4, 2015

They did a great job in a very timely manner!! I will come back here for all my service needs.

Richard James

Sep 4, 2015

I called in to make an apt but they told me to just come through the quick lane for all my mx. It took over 2 hours. From my understanding the longer wait was due to the mx staff waiting for a part. The staff was great.

Wilburt Hall

Sep 4, 2015

Your team is great!!! No pressure to let you finance. All was done in a timely manner. Thank for the opportunity to purchase from your dealership. Looking forward to doing business with us again.Wilburt Hall

Lawrence Holbert

Sep 1, 2015

Friendly, knowledgeable help every where I looked. Our sales associate was never pushy, but made sure he answered every question.

James Kees

Aug 29, 2015

I have a 2015 F150. It had a bad accuator motor when I bought it. It took two trips but they were able to get the lock working with a new motor.

Kevin Ross

Aug 29, 2015

Service is always professional and done by knowledgeable techs,

Kenneth Herring

Aug 25, 2015

I kinda like Wray Ford. Most of the time Most of the people are real friendly. I bought a Ford Fiesta The only Thing that I kinda dont like are the auto. lights, they go on and off in the morning when I am coming home

John Hill

Aug 24, 2015

Maintenance staff is always helpful and professional.

Kevin Hill

Aug 24, 2015

The roadside service folks were very easy to call and explain the problem that my car would not start and that i suspected a very dead battery. They sent a tow truck. It arrived exactly on time and got my car out of the garage and towed it to Wray Ford. Wray Ford fixed the problem within 30 minutes of receiving my car!. They called and let me know i could come get it. Wray Ford made sure that all the electrical things effected by the battery were reset and in working order. They even made sure my phone still synced up and worked perfectly. What a great shop.

Ronald Pepper

Aug 24, 2015

It was a great experience. This is the fourth vehicle I have purchased from Wray Ford. Everything was handled in a very timely manner. It does not take long to buy a car, and your personnel made it happen quickly. Time is very important to me. Thank you. Ron Pepper

Amy Wiggins

Aug 21, 2015

They are always friendly and welcome me with a smile.

Thomas Daugherty

Aug 21, 2015

The day was a heavy traffic day but car was accepted for scheduled Front End Alignment plus The Works if had time. Front End Alignment was accomplished timely but no go on the Works. Will find another time. All agent were professional and knowledgeable. No major complaints. Coffee was good!!!

Iris Ricks

Aug 20, 2015

Wray Ford is always excellent with my service. The service is one of the reasons I keep coming back to Wray Ford.

Betty Russo

Aug 19, 2015

I am always pleased with the service I receive at Wray Ford. They are the BEST!

Rickey Jackson

Aug 19, 2015

The service was great.. on purchasing my 2015 Ford F-150 Larait. Sales person Eddie Harris did a wonderful job. He was very helpful. Thanks for the great service

Hurmon Gibson

Aug 17, 2015

Repair was completed as expected. However, another possibly related issue came up shortly after.

Joe Distefano

Aug 17, 2015

"Bass" continues to provide excellent, knowledgeable customer service...

Leighton Becker

Aug 15, 2015

great service. awesome people. would recommend to everyone

Donna Davis

Aug 14, 2015

I was very surprised at how quickly the service went. Your staff was kind enough to do a "work around" rather that replace a fairly expensive washer fluid reservoir when the cap went missing. You saved me money in the long run and I will not forget that nor will I forget your kind and courteous staff. Thank you for doing such a good job with my ccar.

Roy Bates

Aug 13, 2015

I like the service I received. I came in several days earlier and there was a lot of customers ahead of me. Your service man was thoughtful enough to let me know that it would be several hours before they could get to me, he didn't want me to have to wait on my car and I didn't want to leave it and come back later. I appreciate his letting me know. I came back a few days later and was able to get in and out in about 30 minutes.

Lisa Free

Aug 12, 2015

Fast and friendly service. I will be back to use the service department again!

Raymond Nelson

Aug 12, 2015

I enjoy the waiting area and the pricing is very good for an oil change and multi-point check plus to earn rewards points is great. Thanks.

Robert Mcneill

Aug 12, 2015

Service was fast enough, but hum drum nothing to get excited about. On oil change, the service tech should ask if you've had any issues, do you need anything else, other than oil change.

Allan Podell

Aug 10, 2015

Service was wonderful. The best car buying experience I have ever had.

Hershel White

Aug 10, 2015

I was in and out in about 1 hour to have the works preformed. Will be back for next service.

Jerame Durden

Aug 10, 2015

we purchased a 2016 Explorer, the service and the staff were top notch!

David Fazio

Aug 9, 2015

had to make 2 calls to find out the status of my car but other then that every thing went fine

David Turner

Aug 9, 2015

Everybody did a great job. I will be back. Sales and service and parts Are the best.

Donald Malone

Aug 9, 2015

I purchased a 2015 fx4 f150 crew cab. The only complaint i had was i had to go in and ask for a salesman. But as soon as i asked for one a salesman was eating his lunch but stopped eating and helped me. He did great.

Joseph Parrie

Aug 9, 2015

Regular oil change. Disappointed to see SHOP FEES on my bill. Why do I have to pay for these fees?

Ruth Burdges

Aug 9, 2015

I bought my second Ford Taurus from Wray. I previously owned the 2010 model and was completely satisfied with the quality and performance of the vehicle. My salesperson was very helpful, knowledgeable, and made the sale very easy for me. I tell everyone who admires my car where I got it and how pleased I am with the service at Wray Ford.

Keith Spears

Aug 8, 2015

The service was very fast and the employees were very professional

Harold Coburn

Aug 7, 2015

Great, quick service. Kept me informed and had car ready quickly.

Edward Foutch

Aug 6, 2015

Cricket Fletcher is the best salesperson and a great asset to your company. Thank you Cricket for all of your help and patients with my many phone call. You are the best.

Amy Walker

Aug 5, 2015

had a great sales man and would come back to him anytime( Eddie Harris), great service department as well, which is saying a lot as I HATE sales persons and buying a vehicle .

Athena Walls

Aug 5, 2015

The sales team at Wray Ford, Bossier City, Louisiana are wonderful. They have always gone above and beyond for me and my family. We love purchasing from them.

Donald Hunter

Aug 5, 2015

Have always received excellent customer service at Wray Ford whether purchasing a vehicle or bringing a vehicle in for service.

Henry Cantrell

Aug 5, 2015

I was sorry to see Josh Bass not in the service department. He was very helpful and knowledgeable.

Jennifer Bogues

Aug 5, 2015

The staff is friendly and knowledgeable. The facilities are organized and clean.

Jimmy Barfield

Aug 5, 2015

This year I purchased the Ford 150 XLT with the 302A equipment package from Wray Ford, the friendliest,most helpful, and professional staff, making my experience of buying a new truck truly without stress. In all my 50 years of buying many cars and trucks, this was indeed the most pleasurable, no haggling, no hard sell, just facts presented and agreed to, it was a better deal than 5 other dealerships, good for Wray Ford and even better for me.

John Bowden

Aug 5, 2015

As always they take care of everything I needed and it didn't take long at all. That is way I always go back to Wray Ford for everything I need for my truck. I like to thank them for the great service.

Kathryn Johnson

Aug 5, 2015

I purchased a 2015 Ford Focus SE. The service was wonderful from Eddie, to the gentleman that did all the paperwork to the guy who did my Bluetooth hookup in the car with my cellphone. Everyone was very helpful.

Ken Baldwin

Aug 5, 2015

Do damage this time. All was good. Not so good when we had tires put on the car.

LG Johnson

Aug 5, 2015

Despite going to the dealership in the middle of the day, I was only there one hour for an oil change and tire rotation. It was nice to have free WiFi and coffee. The service adviser was very professional.

Patrick Ferrier

Aug 5, 2015

F150. Complimentary oil change. Staff was nice & helpful

Paul Nies

Aug 5, 2015

Staff, service managers, very helpful and friendly in providing service as requested ! Great Job !

Paula Gonyea

Aug 5, 2015

I always buy my vehicles at Wray Ford. Service excellent.

Frank Guerra

Aug 4, 2015

I'm sure it was just cause y'all were busy, but every time I would check on my truck it was like they dropped the ball. I like coming there for the speedy service but it wasn't so speedy this time.

Carol Andrews

Jul 31, 2015

I purchased a 2016 Ford Fusion. I received so much help from Cricket. She was very patient, and I had another appointment and couldn't wait to get all the details of how the car works, she offered to do it at another time that was convenient for me. Did not feel like I was getting the hard sells pitch.

Barry Hoffman

Jul 28, 2015

Great experience as usual. $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$

Kevin Dorsey

Jul 24, 2015

I purchased a 2015 F150. Karen Tynan was a pleasure to work with. This was my best vehicle-purchasing experience ever.

Sylvester Hebert

Jul 24, 2015

Jerry was very helpful. I was in and our in less than 30 minutes. Jerry is new, at least in the roll of the quick oil and lube service writer, but I found him likeable and competent. He was very courteous. Good experience all around. Thank you for maintaining what I consider an outstanding staff.

xandermanda

May 15, 2015

We traded in our vehicle and the salesman and finance manager were both great about getting us a good deal and great financing. However, the truck that we traded in did not get paid off and we got a collection call from the finance company. When we reached out to Wray's payment department, we were told the check did not even mail out until 3 weeks after our trade in date, and then they mailed it to the wrong department, so they had to send it again. We are still fighting to get confirmation of payoff. There is a risk it can go to collections and it's not our fault. Wray Ford has the truck, not us! Everytime we call Amy at the payment center, she is never available, and won't call us back when she says she will. Our salesman is doing his best to try to assist, but once the deal is done, he really doesnt have much he can help with. Absolutely disappointed that we could not trust this dealership to payoff a truck that we traded in to them. It's a shame, as we really were very happy with the salesman and the financing experience.

Mark Thomas

Apr 7, 2015

We went in to purchase a new vehicle without complications. Sales person was friendly and not overbearing. Finance was easy.

Kris Collinsworth

Apr 6, 2015

I did not expect to walk out of the dealership with a car. I has just totaled my old car and had a feeling that my credit it was as good as I would have liked it. They sales staff was very courteous and was willing to work with me.

Charles Hall

Mar 27, 2015

2015 mustang-great-enjoyed dealing with miss cricket-how many more surveys do you want me to do-this is #5.

Rodman Thompson

Mar 24, 2015

Came in for an oil change, and got the usual great service from everyone I spoke to! Thank you, I'll be back next time!

Helen Houston

Mar 17, 2015

As the owner of a 2003 Ford Taurus, I was very pleased with the work done on it. They called before a part was ordered and the work done.

Deborah Hadden

Mar 15, 2015

Always glad to bring my car in wray ford. Ive never had any prob after my service. The service manager bass .. is outstanding. I got new tires... they knew what i needed.outstanding job.

David Turner

Mar 12, 2015

the oil change in my 2014 explorer fast and I had problem with my remote. Josh Bass fixed itand it has worked good I get excellent service and the sales department is the best.

Steve Dartez

Mar 12, 2015

did not take long from sale to finance to taking my new ford home

Herman Price

Mar 11, 2015

service was fast and very professional. Facility was clean and well maintained.

Donna Davis

Mar 10, 2015

I had the master cylinder replaced. The weather interferred with getting it done quickly, but in the end, it turned out great. The staff was helpful and the people in the service department let me know how the repairs were coming along. They helped me get a rental car so I was able to continue my regular routine while my car was in their possession. Thanks for the good work and kind people on your staff.

Richard Brontoli

Mar 10, 2015

Work was accomplished quickly and to high quality.

Mark Skeesick

Mar 4, 2015

Wray Ford service has always been one of the best in this area,for me. The only issue I had this time, when my truck was delivered. As soon as I got in my vehicle it reeked with tobacco smoke. Too the point I had to roll my windows down to air it out. I am a non-smoker and that really didn't set well!!I was going to call them so they could discuss it with whoever brought my truck up, but I didn't.

Wayne Jackson

Mar 4, 2015

The staff is always friendly and helpful. Service is very good. I always like to visit with everyone there.

Lois Spohrer

Mar 3, 2015

My salesman was very helpful and knowledgeable of Ford products which helped in my decision.

Patrick Andres

Mar 3, 2015

Like working with them. A good dealership. They could make waiting area a little more inviting.

Robert Bradford

Mar 3, 2015

Battery issue that was under warranty n handle without any issues while I waited. Great service n dealership

Verona Langford

Feb 28, 2015

Bought 2014 Edge. Personnel very friendly, courteous. No pressure. Steve very patient and helpful in my decision making.

Kevin Jones

Feb 27, 2015

Everyone in service was helpful on figuring out what was wrong with my truck. I had to bring it back a few times but we figured it out and everything is running great.

Billy Mcconnaughey

Feb 25, 2015

Service was great. It was fast and everyone was friendly.

Bryan Kauffer

Feb 25, 2015

Very professional service provider. Timely. Price was fair.

Carolyn Prothro

Feb 25, 2015

I went in on a Saturday. And the experience beats anything I have ever experienced at a Service Department. Everyone was super friendly and I got out in record time. I will most certainly go back.

Paul Calamari

Feb 25, 2015

ford fusion...replaced fuelpump twice to cut out high pitch sound..must have worked....thx wray ford....staff was excellent

Randall Riche

Feb 24, 2015

Staff is always nice! Joshua Bass is very in tune to the Ford Vehicles!

Sheryl Bair

Feb 24, 2015

After looking at several different vehicles at a number of dealerships, a friend recommended that we speak to Amos Meshell at Wray Ford. Amos was, by far, the most knowledgeable salesperson we met, demonstrating his familiarity with the Ford Explorer. Amos presented a price that was most reasonable, but never pressured us into making an immediate decision. After reviewing our options, we returned to Wray Ford, met with Amos and Jerry, and purchased a 2015 Ford Explorer. Amos made it clear to us that, should we have any trouble with the Explorer, we should contact him directly, explaining that he would be involved with us throughout our tenure of ownership. In short, we have nothing but praise for Amos, Jerry and Wray Ford.

Guy Parrish

Feb 20, 2015

The staff was very helpful. I would to business with again. They detailed it and felled it up with gas.

Alan Bauldree

Feb 19, 2015

Fantastic and knowledgeable staff I will go again to Wray ford if I need any other repairs

Aman

Feb 19, 2015

F-150 was serviced by very capable staff. Everything went well. It would be cool if there was a free car wash or some snack included.

Brent Shoalmire

Feb 17, 2015

I had an excellent experience the whole way through. Amos Meshell did an excellent job with the sales process. He found exactly what I was looking, I got what I believed to be a good price and he did not come across as pushy for the sale like I have experienced at other dealerships. Mr. Seymore did an equally excellent job with my financing and was extremely pleasant as well as fast. I will definitely buy from Wray Ford again.

Jaqueze Holyfield

Feb 17, 2015

I purchased a f-150 from Wray Ford, the service was great the employees was very helpful and patience

John Robertson

Feb 17, 2015

My salesperson was Karin Tynan and she was absolutely super. I purchased a 2015 Transit and a 2015 Explorer Sport that day and put a deposit down for a 2015 Expedition EL for my daughter. She showed us everything we needed to know and wanted to see...she took very good care of us. I have never been a Ford person except I drove Ford police cars for 28 years....so our family switching to Ford from GM products was a huge leap and we are glad...My wife is currently looking at a 2015 Lariat as well....thanks

Janice Kyker

Feb 16, 2015

Tires, sun roof repaired and 60000 mile service, as always got good service.

Timothy Lewing

Feb 16, 2015

I like my 2014 Ford F-150 I went to get my free oil change seem to take longer than I was told but it was not that bad. I think you should do like Toyota has done since like 2007 and give a free 2 years of oil changes with your purchase. My next vehicle will most likely be another Toyota. That is about the only thing we don't like about our Ford. When I purchased my new truck the engin area was nasty with cob webs did not clean my truck well at all.

Charles Hall

Feb 13, 2015

Miss Cricket was very Knowledgeable about the car, a 2015 mustang gt, and she made buying the car really enjoyable. This is most likely the only car dealership I would recommend to my friends & family because of her & the rest of the staff you have working there. I am very happy with the car & I would like to say thank you & a very special thank you to Miss Cricket. Charles F. Hall II

Hurretta Spencer

Feb 11, 2015

Great customer service and everything I expected.Had no problem with anything and I enjoy bringing my car whenever its needed.

Timothy Gladney

Feb 10, 2015

It was a great experience. Our salesman was great. He didn't waste my time with dragging my sale out. He made a great deal with me. I already knew which vehicle I wanted so we negotiated the sale on the phone and text while I was at work. Once we agreed the car was ready and paper work ready when I got off work. I was a little late getting to dealership and the financial agent stayed late to make sure I could drive my car home.

James Ransom

Feb 9, 2015

I always bring my car to Josh Bass. I trust him to always be honest with me and he explains things so I understand. Josh Bass is a tremendous asset to Wray Ford. I will always continue to bring my car to him. He always does what he says he will do.

James Roberts

Feb 9, 2015

I had the oil changed on my 2014 f150 and the tires rotated. It was done very fast and they gave me the 'works' deal, which includes a $10 rebate. The rebate page on the internet was very easy to maneuver. I didn't feel like I had to jump through hoops to get a rebate.

Patricia Ortiz-morgan

Feb 9, 2015

I went for an oil change and I was in and out and to work on time.Very Efficient Oil Change Lube gentlemen and friendly. Great Coffee.Great smiles from everyone in the service dept. I only get my oil changesat Wray Ford.

Leann Hearnsberger

Feb 8, 2015

First oil change of my new F150 truck. Will be back again. Just drove in and they took care of everything! Thanks

David Franklin

Feb 7, 2015

Ford F-150 Lariat. Service was excellent. Ronnie Wagnon was an outstanding representative of your company.

Alan Bauldree

Feb 6, 2015

Wray has great and very helpful people doing the work the right way

James Button

Feb 5, 2015

This is the latest car or truck we have purchased from Wray ford. Our salesman of choice, for all our vehicles from Wray, has been Eddy Harris. He is personable, and very easy to deal with. He makes a stressful buying situation pleasant. now and in the future, we will seek out mr. Harris for all our new car needs. On another note, your service dept is excellent. short wait times and honest answers to our questions. Josh Bass is the person I seek when I bring a vehicle in for service. I can call him anytime I have a question and if he don't know the answer, he will find out and call me back. I am extremely satisfied with our experiences at your dealership. Thanks again, Jim and Rose Button

Kathryn Kreymer

Feb 5, 2015

We especially enjoyed working with Mr. Sammy Matassa, your sales representative! He presented all the sales facts and answered our questions fully. We appreciated his patience with us!!We asked for Sammy Matassa when we first arrived at the dealership on last Friday!As long time Wray Ford customers, we want to say that we also chose to come back to Wray because of our dealings with "Reggie" in the service department. He has always met our needs over the years.

Margaret Abell

Feb 5, 2015

As always, I was treated with respect and in turn, I respect all the Associates of Wray Ford. There are four Associates that serviced my Ford Edge on 4 February 2015. They were:ROBERT ANDERSON, Service Advisor; DUSTIN RODGERS, and TONY ROGERS, both in the Quick Lub Rack; and MS JESSICA HERREN, Cashier. These four (along with my favorite MR BRUCE GONYEA, Service Manager) are outstanding Wray Ford Associates. All Wray Ford Associates are friendly and are ready to serve. I know my two Fords (2008 Ford F-150 and 2012 Ford Edge) are well taken care of when I arrive for service. Wray Ford Associates are proud and eager to service my Fords along with all vehicles that drive up at Wray Ford for service. Dependable, knowledgeable and friendly -those are the hallmarks of Wray Ford.

Mary Marr

Feb 5, 2015

2015 F150 Pickup The service is and always has been great. The staff is excellent and knowledgable

Valued Customer Roy L. Milam Dba Milam Elec. Co.

Feb 4, 2015

VERY ACCOMODATING. IN AND OUT IN NO TIME. EVERYONE VERY POLITE WITH A LOT TO "THANK YOUS".

Anthony Theriot

Feb 3, 2015

Good help in locating F150 I wanted right away and bought it next day

Billy Martin

Feb 2, 2015

Extremely knowledgeable about vehicle and process was very pleasant from ordering vehicle thru delivery and Finance. Very good experience. Would recommend dealership and salesperson and have.

Patsy Smith

Feb 1, 2015

it was good. I had no bad experience.mmmmmmmmmmmmm

Robert Lucus

Jan 30, 2015

Karen was great to work with any made the buying process painless. They had a great selection of trucks on hand. I was surprised has fast the worked to get what I need and get me back on the road. Thanks for a great job.

Mary Lummus

Jan 28, 2015

Ford Edge - 30,000 mile checkup. Service was great. I got right in - no waiting.

Jay Jones

Jan 26, 2015

Everything was easy throuh out the whole process. Was in and out very quick. did not have to haggle with the price back and forth.

John Lieberman

Jan 26, 2015

Service was excellent, as usual, on my 2012 F150. Brought it in for a routine oil change and once-over to make sure everything was still as it should be. Tech tracked me down in the waiting area to show me the condition of my air filter and ask if I wanted to replace it. I was in and out in less than an hour.

Dennis English

Jan 25, 2015

We purchased a 2015 Ford Mustang 50 year edition. We loved the car and the salesperson and staff went out of their way to help us purchase the car. We are so excited and will come back again to purchase another vehicle. We really love this dealership and came back because of our prior experience of a purchase of a 2013 Ford F-150 truck.

Hugh Walmsley

Jan 24, 2015

Dropped in for oil change. Promptly greeted and truck was ready quickly.

Jennifer Stephenson

Jan 23, 2015

This was the second vehicle we bought through Wray Ford with Amos being the salesman. I will always go back to Amos for all my vehicles plus I will send everyone I know to him. Amos made the process very easy and made me feel as if he had my best interest in Mindanao. Thank you so much.

Jack Campbell

Jan 22, 2015

Everyone at Wray Ford we dealt with were very helpful, but the person who helped us the mostwas Cricket Fletcher our sals consultant. We dealt with her a year ago when we bought ourFord XLT Exployer. We recommend her to everyone who wants to buy a Ford vehicle.This year we bought a Ford F150. If we ever need to buy another Ford vehicle we will sure come to Wray Ford& look up Cricket Fletcher.

Richard Kreis

Jan 22, 2015

transmission problems. rent car provided for entire time of repairs. wish communication was better on the status of work. overall a very good experience !

Robert Sedberry

Jan 22, 2015

Very pleasant would recommend to a family member or friend to buy from Wray Ford

Helen Houston

Jan 20, 2015

The staff worked on 2003 Ford Taurus because it wouldn't start. It took two trips to the shop. They checked it out and finally found the problem. I am happy this problem was resolved.

Thomas Vlas

Jan 20, 2015

Quick to get in, get what is needed done and on my way.

Barbara Primos

Jan 19, 2015

Went in for an oil change on to get my radio to work and was told that they did not have time to work on the radio today. Went home called myford and they told me to take cables off batteries and let it reset all electrical. My husband did that which took a total of 5 minutes that Wray Ford could have done since I'm still under warranty.

Kristina Sullivan

Jan 19, 2015

Wray Ford's service department is outstanding, Joshua is a knowledgeable employee!

John Crawford

Jan 16, 2015

Great sales service, keeps me coming back to buy cars there.

Lionel Hoefler

Jan 16, 2015

Always enjoy the professionalism from all when I come in for service or a purchase.

Robert Tomlin

Jan 15, 2015

Need more help on navigation system and have arranged tutoring with service department which hopefully will take 15 minutes or so with the navigation manual that is on order. I absolutely had no idea that the Ford Taurus was a luxury sedan in my expectations. Love it....

Hykeem Lewis

Jan 14, 2015

It was great I like the service. The workers treated me nice

Linda Pitchford

Jan 14, 2015

The work was done quickly and as requested. Everyone was extremely nice!

Steven Klein

Jan 14, 2015

Always great service and great people to work with.

Suzette Schroeder

Jan 14, 2015

Eddy (salesman)& Charles (finance) were quick & friendly. I like to get in & get out so i was very pleased. My fiance took care of details with them & I just had to come in to sign & pick up car. It was perfect

Kyle Robertson

Jan 13, 2015

It was quick, simple and painless. Came in and requested an oil change and my scheduled servicing and my truck was taken care of promptly. I sat in the waiting area no more than 15-20 minutes and then my truck was done and I was out the door. The only hang up was the lady at the counter told me I owed some money but after telling her I had already bought the Ford Servicing Package upon buying my truck, she checked my records and saw that I was right and I didn't owe anything. Wray Ford has good people and thus far I have been very pleased with the service department. I will be back and I do recommend other people to go to Wray Ford for all their Ford servicing.

Linda Fletcher

Jan 13, 2015

Wray Ford has been my Dealership for 14 years and has always given me exceptional service! I couldn't be more pleased or professionally treated. Wray Ford rocks!

Todd Tracey

Jan 13, 2015

Had my car towed there last Saturday. Bass in service called me monday. He let me know what was wrong and how much it was going to cost. Called me a few days later saying it was ready to get picked up. My car is difficult to work on since you guys don't have the programming for it, but I like coming there versus the shop in Shreveport. Bass takes care of me like he always does

Todd Wedgeworth

Jan 13, 2015

Great dealer! I would recommend to others.

William Stith Bynum

Jan 13, 2015

The service was for a recalled part/adjustment and was previously scheduled. As I drove up to the Service Area, Bruce Gonyea, the service advisor, greeted me at my truck. The appointment was acknowledged. My truck was promptly taken to the service area. I was invited into the waiting area to enjoy my wait. I was informed during my wait of the progress of the service and an estimated completion time. After the service was completed Bruce brought me my keys, informed me of the service performed, and bid me farewell. The service was completed earlier than was originally estimated so I got away earlier than expected. A good start to my day.

Eric Weiss

Jan 8, 2015

Service was excellent Quick turnaround and quick information

Kristina Kelly

Jan 8, 2015

Joshua in the service dept is outstanding, knowledgeable and very efficient,

Valued Customer Southern Glass Of St. Tammany LLC

Jan 8, 2015

The staff was wonderful and the service was excellent!

Mark & Joy Davis

Jan 7, 2015

When I entered the parking lot at the Ford dealership I was greeted by a gentleman by the name of "Taillights." From the minute we met he was very friendly and wasn't pushy in any way. I like that. I love not feeling pressure when I go car shopping. We arrived kind of late in the day, but Taillights stayed with us until the purchase was complete, which was around 8:30 in the evening. He called to check on us the next day, too. I feel that he is there to do his job, but that he also loves his job and working with people. We have already recommended Wray Ford to a few other people. Thank you so much. I love my Ford Fusion!

Gail Lundvall

Jan 5, 2015

Very satisfied with the customer service, professionalism, repair and communication!!

Linda Yoshino

Jan 5, 2015

Service was great just didn't feel like I should have paid anything for the part or labor since I just bought my ford edge October 30 2014

Michael White

Jan 5, 2015

I brought my 2014 Explorer in for an oil change. I was in and out within 25 minutes.

Phillip Morgan

Jan 5, 2015

It great like always! They got us in and out in no time!

Hershel White

Jan 2, 2015

great service center and personal was well taken care of

Melvin Cargill

Jan 2, 2015

5th New ford I've ever purchased, 11th Ford I've ever owned. Definately attreciate Mr Eddie Harris' help.

Bernard Powell

Jan 1, 2015

The person that did the oil change explained several things that needed to be doneas soon as possible. 09 Ford Ranger

Harold Wilkerson

Jan 1, 2015

I had new tires and oil change with the works done .I love wray ford josh bass and the staff go above and beyond their job to make me feel welcomed in the service dept

Dan

Dec 31, 2014

Great experience as expected. Was in and out in under an hour. Bass is a great service manger and ensures my oil change and tire rotation was properly accomplished. Was looking for an explorer brochure and you were out. When I walked the sales floor to get some help no one engaged to help me. When I bought my 2013 F150 I had a similar experience. That is why I bought it in Dallas. I will continue to use your service department though. It is awesome. ThanksDan

John Bowden

Dec 31, 2014

They did everything really fast and I'm very happy with the work!

Reisen Tschosik

Dec 31, 2014

Service was fast, but had a long wait time, but was notified that there would be such.Waiting room, is a bit lacking however.

Melton Watson

Dec 29, 2014

Your service dept is always organized, fast and excellent service!!!

George Burrell

Dec 26, 2014

Service was excellent. As always the staff was friendly and courteous.

Stephen Colvin

Dec 26, 2014

very efficient,fast,very friendly,have used wray ford in the past to service both of our vehicles.will use iin the future for service.very trustworthy.we bought our vehicles from wray ford,and recommended them to other people who are interested in buying a vehicle,and some of our friends have bought from wray

Michael Humke

Dec 25, 2014

2014 ExplorerLeon Walker was great to deal with and very helpful. The entire staff made the purchase of our new vehicle a good experience.Thanks

Broderick Reed

Dec 24, 2014

Very nice atmosphere. All I my worries and doubt were put at ease with the price and warranty of my truck

Kimberly Williams

Dec 23, 2014

Awesome experience!!. I am always greeted by a smile. He always says Mrs.. Williams how are you doing today? I love that part. It feels like small town feel.I like friendly service.Always honest. The oil change area always let me know what is going on. Communication is the key! Also friendly service! The lady that checked me out..where I paid my bill. She is always so nice!

John Kavanaugh

Dec 22, 2014

Eddy is great! Got me exactly what I wanted. I'd recommend my family and friends visit him when try are looking for a new car.

Beverly Winkler

Dec 21, 2014

I went in for service and spoke with Josh who was polite and very helpful. When I decided to check into purchasing a new car he recommended I talk with Cricket. Cricket was very helpful and I bought an Edge that I am enjoying. Cricket has been great before, during and after the sale. Shortly after I bought the car I went out of town and lost my ID in the airport, Cricket faxed ne a copy that helped tremendously in getting through the airport. She also recently helped to connect my new cell phone to SYNC. I appreciate such kind attention and caring people I have encountered ay your dealership.

Mark Herbert

Dec 20, 2014

2015 mustang GT. Wray Ford is an awesome dealership and our salesman (Amos Meshell) is top notch!

Nancy Doughty

Dec 19, 2014

Service and staff are always excellent, I would not take my vehicle for service anywhere else.Mr. Bass has always taken very good care of my vehicle.

Richard Brontoli

Dec 19, 2014

Everyone was professional and very helpful. We had a very good experience at Wray Ford.

Robert Estes

Dec 19, 2014

The Staff was friendly, service was fast, I was out in 30 min. or less.

Carroll Stecklein

Dec 17, 2014

The sales and service went well. It was an easy place to do business.

Gary Cain

Dec 17, 2014

I purchased Ford 150 and ford Expedition EL in last two years. Wray Ford sales staff were great; we also have both vehicles serviced regularly at Wray and their service dept. is prompt and courteous. We will continue going to Wray and recommend them to our friends!

Richard Johnson

Dec 17, 2014

Everything was very pleasant and enjoyable. They did everything they could to make a deal that was good for both of us.

Henry Braud

Dec 16, 2014

Excellent Service. No long wait. Dropped my spare tire and cleaned and lubed system

Ronald Massey

Dec 16, 2014

I had purchased vehicles from Wray in the past, and already knew I was going back. I had shopped for Fusions on line. I really like the look and size. Our State Farm agent recommended that we deal with Cricket Fletcher, and we were completely satisfied. I like Wray because they are real people, not putting on a show.

David Glass

Dec 15, 2014

I recently had an issue with my 2012 F-150 that occurred after my warranty had expired. I took my truck to Wray Ford and they helped me to resolve the issue and complete the necessary repairs. They were courteous and professional in every way.

Christopher Johnson

Dec 14, 2014

The staff was super friendly when I got the oil change on my Lincoln Mark LT. They went out of their way to help me (I was on crutches) move around the facility and find seating.

Stanley Vickrey

Dec 13, 2014

All a great experience..........................................................................................

Betty Russo

Dec 12, 2014

Ford Fusion; My back lights were burnt out and it was a very rainy, foggy day. I called and asked if I came in could they look at it. I talked to Mr. Bass. He advised me to come in. I left work early and drove to the Wray Ford place. When I got there, he got the technicians to work on it right away. I was able to leave within 30 minutes. I am a very satisfied customer, as I have always received excellent service with any issues that I have had. Also, I would like to compliment Eddie Harris, who sold me my car, who calls me on my birthday, and continues to keep in touch with me to see if I am still satisfied, or if I am ready to purchase another car. GREAT COMPANY TO DO BUSINESS WITH!!! Thanks to all for providing Excellent Service in all departments.

Larry Green

Dec 12, 2014

Always helpful and friendly. Good people to know......................................................

Paula Harville

Dec 12, 2014

They was great service and honestt and friendly to

Gary Flowers

Dec 11, 2014

There is. A black gentleman that greets you when you pull in for your oil change. He is so friendly. He is a real joy. He does his job very well. My oil change is done in no timeat all.Great job Wray FORD.

Theodore Johnson

Dec 9, 2014

2013 Shelby Mustang: My Mustang had a very unusual gas gauge/sender, etc. problem that occurred as the gas was used. Wray's employees, especially the service individual, Reggie Dupre, went out of his/their way to assist myself while the Mustang was being repaired. Mr. Dupre handled the situation with class, and the entire service department's handling of the work on my Mustang was outstanding, and will definitely be a factor considered when purchasing my next vehicle.Sincerely, Ted Johnson

James Ransom

Dec 7, 2014

Josh Bass did an awesome job as always.I will always trust my car with him.

Lionel Hoefler

Dec 5, 2014

Always do a great job--PLEASE NOTE THAT IF 50 CHARACTERS IS REQUIRED I WILL NO RESPOND IN THE FUTURE!!!!!!!!!

Donna May, John May

Dec 3, 2014

Ive tried sending this three times. I hope this goes through. My wife and I bought a 2014 Ford Escape. Our salesman was Ronnie Wagnon. Ronnie was the most helpful salesman. He was very courteous and very patient with us while we were looking at four different cars. We will be recommending Wray Ford and Ronnie to all our friends. He was just wonderful.Yours Truly,John May

Megan Dupree

Dec 3, 2014

Completely satisfied! Chris was great. Although changing tables in the restroom would be helpful.

Valued Customer Roy L. Milam Dba Milam Elec. Co.

Dec 2, 2014

Very promp. Friendly services.. Answered all my questins about service on my truck.Service tech in service bay explained his report of what was checked on truck. Cashier very frindley hand helpful also.

Waymon Beshea

Nov 30, 2014

We had a great experience ronnie went out of his way to find us the vehicles we wanted. Thank you again ronnie.

Alice Johnson

Nov 27, 2014

Bruce in the service department was very helpful in explaining the reason my window would not go up.

Bryan Kauffer

Nov 27, 2014

Very good experience. Everything was a pleasant experience.

Hugh Walmsley

Nov 27, 2014

Service staff were courteous and truck was ready faster than I expected.

John Eldridge

Nov 26, 2014

Had a great experience as it would be going to the auto repair shop. Mr.Bass is a pleasure to work with. Great people. Thanks for all you do for your customers.

Roger Ebarb

Nov 26, 2014

Everyone from sales person to finance were very helpful and made it a pain free experience.

Christopher Ponder

Nov 25, 2014

Check in was fast. Service was quick. Rep went over findings for all checks.

tangela jackson

Nov 25, 2014

Good service. Pleased. Friendly staff. Glad u r open on saturdays.

John Jones

Nov 24, 2014

They got me in and got me out. My time is limited so that is important to me.

Richard Kreis

Nov 24, 2014

everything was great! repairs took longer but Mr. Bass got me a loner car for the day.

Stacey Black

Nov 24, 2014

Service is always quick and personal is always friendly

Charles Miciotto

Nov 23, 2014

Super fast service and very courteous also it was a positi experience

Broderick Reed

Nov 21, 2014

Loved buying my first new truck from Wray Ford. Love the service and staff

Harold Coburn

Nov 21, 2014

Great service. Greeted promptly, car taken in a serviced quickly. Informed of the needs and evaluation and back on my way is a short time. Thank you!

Valerie Baker

Nov 21, 2014

was done quickly and also had my car inspected there also.

Christopher Johnson

Nov 20, 2014

Love Mr. Robert!!! He is always very thorough and friendly.

Cynthia Wardlow

Nov 20, 2014

The service is excellent and I like the fact that you guys are so willing to work with me to meet my needs.

Joseph Sanders

Nov 20, 2014

The gentleman that meets everyone for their service needs is excellent. I am not sure of his name but he is always so willing to help me when I drive in.

Daniel Pruitt

Nov 18, 2014

We took in our truck thinking it was going to cost us a tone to fix.. We actually had it covered by the warranty and was fixed very quickly , we were pleased on how fast they ordered the parts. Just wished we new that it was going to take two days not just one.. That was something they couldn't help though.

Janet Crook

Nov 18, 2014

We purchased a 2006 Ford F-150 pickup truck. Our sales person was very cordial and informative. The finance officer was also very cordial and personable.

Abigail Mcarthur

Nov 17, 2014

I walked in hoping to get in and out fast. This is exactly what they did. I walked in and asked how long it would take they told me and I was out every nice people

Ray Mazie

Nov 14, 2014

Purchased 2010 ford f150. Purchased 4 tires on 11-13-14 plus performed front alignment. In & out of dealership in a little over an hour. Was expecting to wait several hours. All staff was friendly & helpful while we were waiting. Excellent service!

Brenda Wadsworth

Nov 13, 2014

I was in and out in a short period of time. All my request were meet. Bought a very nice car at a very reasonable and fair price. From sales person to finance person everyone did a great job!

Lauren Klein

Nov 13, 2014

Ford Focus 2014the staff attempted to explain what was wrong with my car and how they THINK they fixed it. told me to wait three days before i could be able to notice the difference if there is one. so who knows. very confusing and vague.

Leann H.

Nov 13, 2014

I purchased a 2014 F150 4 x 4 truck. My experience couldn't have been any better. Cricket Fletcher was my sales representative and she was a joy! It was fun, no stress and I was very happy with the price and how everything was handled. Wray Ford rocks!

Richard Stansbury

Nov 13, 2014

Took over a month to repair 2014 Edge because of complications. Wray Ford service advisor and technician stayed with it and did a thorough job.

Robert Mcneill

Nov 13, 2014

Make sure greeting service personnel are available from 12:00 to 1:00, Almost didn't find one . Otherwise service fast/efficient.

Benjamin Hoffnung

Nov 12, 2014

Joseph was very helpful and a very easy to get along with salesman. Jerry in the finance department was also very friendlyWray Ford worked with me to offer a very fair price on my 2014 F-150

Denise Eiland

Nov 12, 2014

We purchased a 2009 F 150 Lariat.. wonderful vehicle, the only complaint is that the backup camera doesn't work and the passenger side door handle is broken. We were assured that the door handle will be fixed however. From the very first Internet inquiry with Ms. Karen all the way through to the final sale with Mr. Charles Massey and the finance dpt and driving off of the Lott we were treated with sincere compassion and with the most upmost respect. We will NEVER go anywhere else to purchase another vehicle, new or used. We had most pleasant experience. Now we are waiting to hear back about having the broken door handle repaired, that would be my only issue....

Edward Todd

Nov 12, 2014

WIFE TOTALED HER F15O. WENT TO SEE EDDY HARRIS AGAIN. HE CAME THROUGH AGAIN.

Bradley Mayo

Nov 11, 2014

Excellent experience. Jared and Kricket were Great.

Gary Theus

Nov 11, 2014

Took Explorer in due to recall, service was outstanding!I will be buying my next Ford fron Ray Ford

Hurmon Gibson

Nov 11, 2014

Necessary repairs were completed very timely. Technician knew of short cut for installing heater blend valve in my particular vehicle saving time in the installation process.

James Thomas

Nov 11, 2014

service was excellent as always had a oil change tires rotated and a newe air filter installed. Service department employee was pleasant and eager to assist me.

Valued Customer Accutemp Cooling & Heating Llc

Nov 11, 2014

The service was very fast. Both repairs on my vehicle were performed in a very timely manner. Communication was excellent.

Joshua Tucker

Nov 9, 2014

I purchased a new 2014 F150. I love the truck. The service was excellent. The staff was also excellent. Chris Coleman is a great salesman and was very helpful.

David Brown

Nov 6, 2014

Your oil changes are too expensive. Xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

Charles Harris

Nov 5, 2014

trk. is fine.***************************************

Joe Perry

Nov 5, 2014

Service writer met me as I pulled in the drive and immediately did the paperwork. I had a cup of coffee, and before I could drink it, my vehicle was ready. Wray Ford has given me the best service I've ever had in my 52 years of driving. I hated your dealership when you were on Mandiled Rd. Since you moved to Bossier and got a real service manager, service couldn't be better. Will certainly look at Wray Ford first.

Linda Yoshino

Nov 5, 2014

Great Dealership, no wait time, nice and friendly,

Roland Champagne

Nov 5, 2014

Great xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxcccc

Douglas Potter

Nov 4, 2014

Dropped vehicle off for service, Wray called within an hour the Expedition was ready!

Henry Braud

Nov 4, 2014

Excellent service. Staff Friendly and took care of my concerns

Debra Douglas

Nov 3, 2014

We've purchased multiple vehicles (Edge, Focus, F150, Escape . . .) from Wray Ford. We love being treated fairly, having fast service, and knowing that serving our vehicles is going to be professional, fast, and dependable. Best car dealership we've encountered anywhere!

Michael Muse

Nov 2, 2014

Service was very professional and turn around time was quick.

Patricia Moore

Oct 31, 2014

I had a great experience at Wray Ford. My salesman was Steve Goode and he was amazing. I had my first oil change a few days ago, and everyone was so nice. I ordered a cargo liner for my new Expedition, and a nice man who worked there, took it out to my car and put in in for me and took the box. I will certainly recommend Wray Ford and the great people who work there to my friends and family.

Billie Toms

Oct 29, 2014

The technician that took my order was very prompt and cheerful. My car was serviced quickly.

Todd Branton

Oct 29, 2014

During my service on my F-150 I felt that the service department was unorganized. I had to wait for 10 minutes to even be waited on. At which point I had to finally go up and ask someone as it seemed no one was making there selves available. Multiple service personnel had walked by me several times before I finally stopped someone and they acted like it was someone elses job and they did not know where that person was. From this point on it was a good experience though as they quickly changed the oil and rotated my tires. I am usually not one to complain, but when I purchased the vehicle I had a somewhat similar experience with the service department with regards to getting a new inspection sticker applied as the one on the car was peeling off. It was hard to find someone then as well and when I did they acted similar to the way they did on my 2nd visit as if they were too busy or it was someone elses job. Thank you for the survey.

Rebecca Harris

Oct 28, 2014

VERY GOOD THE STAFF WAS EXCELLENT THE SERVICE WAS EXCELLENT THANK YOU VERY MUCH

Clinton Giddens

Oct 25, 2014

Great salesperson, the whole experience in buying my new f150 was great

Phillip & Christy Morgan

Oct 25, 2014

Overall it was great everyone was friendly and understanding of our fussy toddler. Our sales lady was amazing she explained everything and got me exactly what I wanted.

Harley Sanders

Oct 24, 2014

Got a new 2014 Ford Focus and LOVE it the people at Wray Ford in Bossier city Louisiana are amazing...

Norma Miller

Oct 22, 2014

Bought 2014 Explorer from Russ Neely. Good experience. Oil change staff very helpful too

Patricia Ortiz-morgan

Oct 22, 2014

The Gentlemen that greeted me was a Black Gentlemen. Every dealership should have someone like him. Staff very helpful. Great Coffee. Prompt Service.

Debra Crump

Oct 20, 2014

Karen was exceptional. She stayed well over an hour of closing to ensure I was gonna get my car that day. She was so kind and reassuring. By the end of the deal I felt as though she was a member of my family. We just connected and I would def. use her and recommend her from now on!!!! Mr. Foster in finance was also so kind and helpful.I bought a 2014 Ford Escape.

John Bowden

Oct 20, 2014

I wasn't there for a few minutes and was very happy the service.

Samuel Henderson

Oct 18, 2014

Everything went well and timely. I look forward to my next service visit. Thanks

Michael Gutman

Oct 16, 2014

They were patient, didn't try to push me into a truck. Went home thought about it, and came back the next day. I wasn't bugged the next morning. Called the salesman and told him I would be back in to talk more. I got a great deal, even a better deal on my trade in that I thought possible. A++

Miranda Dobbins

Oct 16, 2014

Staff went out of their way to make sure everything was taken care of. Friendly service :)

Valued Customer Ark-la-tex Surveying Co Inc

Oct 16, 2014

Eddie Harris and Wray Ford were great to deal with. I purchased a F-150 and he and they made it very easy to make a deal.I purchase 2-4 vehicles a year, and I get tired of the games some dealerships play. My time is valuable and when I need to make a purchase, I want to know the bottom dollar, on the vehicle I need, so I can make a decision. Wray Ford made it that way. I will definately work with them again.

Yulmyn Rodriguez

Oct 16, 2014

Friendly and knowledgeable people, everything done in a timely manner

Charles Pinkston

Oct 15, 2014

I purchased my 4th ford truck since 1994 all from Russ Nealy. Russ makes the truck buying experience superb. He always exceeds my expectations and does everything he said he would do. The service department on the other hand lacks greatly and I will never take a vehicle back to wray ford to receive service.

William Haacker

Oct 15, 2014

Came in with a flat tire, also needed oil change. Did not have an appointment but was in and out within 1 1/2 hours!

Mary Lummus

Oct 14, 2014

Very professional job well done. Power line fell across windshield and knocked out Sirus radio. When the parts came in, technicians did a great job.

George Price

Oct 13, 2014

I walked in and was immediately greeted and offered assistance. I was able to get my 2014 F150 Lariat serviced in less than an hour. The waiting area was nice, and I enjoyed a cup of coffee while I waited. I appreciate good service.

Michael Keen

Oct 13, 2014

EVERYONE IS WONDERFUL AND VERY FRIENDLY. ESPECIALLY THE GENTLEMAN THAT GREETS YOU WHEN YOU DROP OFF YOUR TRUCK.

Rhonda Winbush

Oct 13, 2014

The experience was good for me, because I only need a oil change. I do think that the checkin system needs to be more organized. I arrived at the service department at 7:15 am and was not check- in until 7:30 am. I had to approach a service rep. I also have a toyota camry and utilize John Harvey for service. They really have a good system and approach you as the customer. Please look into this issue to make this more of a easier process

Steven Harris

Oct 13, 2014

the services ( oil change ) was performed very professionally. All staff were polite and the service was completed in a timely manner.

Bernard Powell

Oct 11, 2014

Like the separate person to handle just oil changes. Saves everyone time.

Rowdy Oswalt

Oct 11, 2014

F 150 crew .staff was great .Ronnie was very knowledgeablewith no pressure sale took his time let us take our time and he was very patient I have already recommended someone to him very satisfied

Shawna Leong

Oct 9, 2014

As always, Josh Bass was excellent and went above and beyond to try and get to the root of the problem along with the technicians.

David Verran

Oct 7, 2014

Everything went just as I would have hope for. I left with what I went in to buy

Allyson Cobb

Oct 5, 2014

Considering that my husband and I are full believers in doing our own maintenance on our vehicles, but since we bought my 2013 Mustang I have no problem with bringing it to you for maintenance. And thank you for all you do.

Sherry Lowe

Oct 5, 2014

I had my truck towed to Wray Ford and my service rep, Bass, did an excellent job keeping me informed of what was wrong and the cost to fix. He handled my repairs in a very professional manner and Wray Ford will be my repair choice in the future.I just purchased a new Ford Escape from a different dealership due to Wray Ford not being able to get the vehicle I wanted but I will bring my new vehicle to Wray for all it's needed services.

Bruce Anderson

Oct 3, 2014

I purchased a 2015 F250 platinum. The service was great fast and very helpful.

Charles Miciotto

Oct 2, 2014

I've purchaaed 8 cars from Wray, that speaks for itself!!

Cherita Moore

Oct 2, 2014

This is my third Ford vehicle. I've had the Focus, Fusion, and now the Escape. My sales Rep, Eddy Harris, was very informative, friendly, and helpful. He really made my day by putting me into yet another new and improved vehicle. Not only do I love my car, well it is really a truck, my family enjoys it as well.

Nicholas Joles

Oct 2, 2014

Salesman was very knowledgeable, helpful, and straightforward. Very satisfied.

Robin Osborne

Oct 2, 2014

I was very happy with the service at Wray Ford . I would tell everyone to go there and plan to visit them in the future. I had to drive over a coupe of times to fill out paper work and they accommodated me. Thank you

Darell Brewer

Oct 1, 2014

Servicing technician left greasy hand print inside and outside of vehicle. I understand the servicing process is a greasy business, but would expect taking the time to either clean one's hands or clean up after would not be too much to ask. However, overall I remain very satisfied with your service department.

John E. Zavalydriga

Oct 1, 2014

Needed repairs on mirror. My truck was taken in first thing and repairs completed in excellent time. Ford associates were friendly and helpful.

Ray Mazie

Oct 1, 2014

Purchased 2010 ford f150 pickup . Service has been excellent. All staff has been very helpful and courteous. Will recommend to family & friends!

Robert Mcneill

Oct 1, 2014

2014 Ford Fiesta, warranty work. Good job. Quick service for seat upholstery work. Staff seems to always acknowledge every customer.

James Russell Baker , Baker Machine Co Inc

Sep 30, 2014

The service and repairs I received on my F 150 recently were all I could have expected ! Thanks Josh And Wray Ford

Suzanne Boykin

Sep 30, 2014

2014 Ford Edge. Salesman was very nice and helpful.

Valued Customer Roy L. Milam Dba Milam Elec. Co.

Sep 30, 2014

As usual, very professional and very prompt. Everyone frindly and answeres questions if needed. Service techs ask if I need anything else before I leave

Brandon Wheeler

Sep 29, 2014

Staff was great and car is more than I expected!! Karen and Jerry were nice and respectful they went out of their way to make sure I got the car I wanted at the terms I want!

Cody Hollier

Sep 29, 2014

Worked very hard with me to get exactly what I wanted and made it fun at the same time

Thomas Vlas

Sep 29, 2014

Car ready when you promised. Friendly staff. Called my cell when work complete.

Brandi Jamison

Sep 26, 2014

Staff was helpful. Good service. The process was fast...I would recommend them to someone else.

Richard Barron

Sep 26, 2014

First oil change in new F-150. Service personnel were just great. Not a long wait and everyone was just friendly and helpful. Good experience. Bought F-150 at dealership, Cricket Fletcher - sales person, and she was very knowledgeable on truck and friendly. Explained everything and Wray gives you first oil change free of charge. Really like this dealership - third vehicle I have bought from them.

Chris Newman

Sep 25, 2014

Service and people were great, prices are a little higher than other dealerships, but overall experience was good.

Clayton Thomas

Sep 25, 2014

Ford F-150. Our salesman was outstanding! Would definitely buy from here again.

Earnest Cella, Vicki Cella

Sep 25, 2014

I have bought several cars from wray ford. my salesman Eddie Harris is remarkable! he went above and beyond. The 2013 escape I got, didnt have a car manual. Eddie paid for and got me one! Only had 1 key, he got me another. He has always been that type of person. my daughter was with me and 2 days later, she used Eddie and bought two cars. Love my wray ford!!!!!!!!!!!!!!!

Gary Williams

Sep 25, 2014

I was very satisfied with my service from Wray Ford.

Herman Price

Sep 25, 2014

The service was great, fast. Very knowledgeable tech.

Rieta Brady

Sep 25, 2014

Salesperson: Joseph WallsF150 LatietWe shopped several dealers and have bought from Wray and Roundtree in the past. Round tree was pushy and very slow making us wait until we said we were leaving to get a quote on a truck. Then it was really high. We were also communicating with a couple on line.We came into Wray looking for Steve Good. Bought from him last time ( great experience) and he was on vacation so Joseph took care of us. He was there to help and answer questions but was not pushy. We were trading in a f150 and When they looked at it for a trade value we were expecting a low ball amount to start (had a bet on what it would come back at) Good quote (leaving a little room). We were very impressed with the fairness. Came back next day with our second vehicle to trade in ( traded 2 ) and worked out a deal. The manager "closer" came over and asked our bottom line. He was very pleasant and not pushy at all. We came to terms and we are very happy with the whole experience. We have already told several friends about the positive difference between you and Roundtree. Give Joseph a #10

Beverly Winkler

Sep 23, 2014

Everyone there was friendly helpful and very respectfullREview

Joe Morris

Sep 23, 2014

Reggie Dupree goes above and beyond in taking care of my needs

Neil

Sep 23, 2014

I was in for an oil change and out quickly. The serviceman politely asked my for permission to change the oil filter. I'm happy with the service! So glad to use wifi while waiting...

Eileen Shoup

Sep 22, 2014

Service and repair was great. I had gotten a letter about the throttle body extending the warranty on that part but no recall was issued. Wished I had had more warning before my car gave me a scary ride.

Scott Wells

Sep 22, 2014

The service staff was very professional and completed the oil change service very quickly! Thanks for doing an awesome job

Steve Scully

Sep 22, 2014

it was great and it did not take a long time to get my truck back thank you

James Tabor

Sep 19, 2014

Service department is great! They always do a good job in a very short time when I am getting an oil change and tire rotation.

Marjorie Lantz

Sep 19, 2014

Our salesperson was very knowledgeable about every aspect of the Ford Escape and the Edge and thoroughly answered all our questions. She was patient and more than willing to accommodate my schedule. I was considering two Ford models and she was very patient (even long-suffering) to allow me to test-drive each of them numerous times. One of the most appealing characteristics of Miss Cricket Fletcher was the way she didn't resort to pressure sales techniques. Even though it took much patience to wait until we had figured out which model best suited our needs, she was attentive and available any time we needed anything. She truly was concerned about getting us in the RIGHT vehicle for US!!!

Michael Webb

Sep 18, 2014

the service was good and I was in and out real quick. The staff was real helpful. thank yall very much.

Barbara Primos

Sep 17, 2014

I was charged for a tire rotation and this did not happen. Need to credit my account so next time I come in it will be on there.

Martha Sanford

Sep 16, 2014

oil change - excellent service and finished quickly but very thorough

David Smith

Sep 8, 2014

The service was done promptly and correctly the first time. Josh was helpful and professional. Thanks

C. McCormick

Sep 6, 2014

Hard core Chevy guy bought a F150 because it was made in America instead of Mexico. Very pleased with the sales experience. Ford also did not take bailout money.

Devrose

Sep 5, 2014

Worked very hard to get us a deal. Would purchase another vehicle from them. Finance people were very knowledgable. Knew what rebates and deals were available.

Andrew Tucker

Sep 4, 2014

The absolute only issue we had with Wray Ford was the gentleman doing my wife's financial paperwork--we both bought vehicles. Mr. Jerry was OUTSTANDING in helping us out, but we had (initially) another gentleman "helping" us with her Explorer. He was RUDE. Thankfully (because I don't handle rude people very well and my pregnant wife REALLY doesn't handle rude people very well), due to the late hour, and us not getting the note we wanted, we had to step out. Even more thankfully, we were able to get a better note when the banks opened back up. Mr. Jerry, Jay, and the rest of the staff that we had contact with went above and beyond. We will definitely be back (just not anytime soon-after all, between my wife, my dad, and I, we did buy two trucks and an Explorer).

Larry Wilson

Sep 4, 2014

Cricket does a great job, always pleasant experience

Mary Chatman

Sep 4, 2014

It's always a pleasure.Your people are very courteous.

Candie Kile

Sep 3, 2014

I purchased an explorer and I love it. I have been to many other dealerships and I have always felt like I was doing them a favor by giving them money for buying a car. Yall made me feel like I was the most important customer there. Honestly I couldn't even tell you if there were other people there. My experience with ron my salesman was top notch and just carried over to financing department. Everyone from the sales manager to finance manager and down went ABOVE and beyond for me. I have found my Ford dealership for life.

Lakishia Johnson

Sep 3, 2014

Prompt and friendly service.

Crystal Hill

Sep 1, 2014

Everyone was very friendly, the service was excellent with quick service. No complaints

Kenneth Timmons

Sep 1, 2014

I have gotten 3 trucks from wray ford in the last 4 years. This truck hear the f250 I had to get it somewhere else because I was out of town. I talked to my sales man and he understood. They treated me great took my truck right on and took care of my problem and I also got my oil changed the only prob I had was they did not fill my oil all the way up it was about a half gallon low. I'm just glad I cought it the next morning as I checked everything out for my 1300 mile trip.

Charles Seaton

Aug 30, 2014

We were looking for an edge there only two vehicles on the lot. An sel and the limited. The limited was out of our price range. So we settled for the sel. Mr Amos meschel did an excellent job meeting our requirements. Wray ford staff are the best

James and Alma Louise Rowell

Aug 30, 2014

I love my Ruby Red Taurus Limited! Everything about it. Wray Ford has a lot of really great people working there. We've bought have a dozen or more cars from Cricket Fletcher and love her. Also, Josh Bass in your service department is just the best! He is just great to deal with. Overall, I am most pleased with Wray Ford! Sincerely, Alma Louise Rowell

John Snell

Aug 30, 2014

Staff was friendly and knowledgeable about our replacement tires. Fast service and excellent price. thanks Wray Ford!

Eric Weiss

Aug 29, 2014

Karen was extremely professional and I appreciated working with her

Joyce Evans

Aug 29, 2014

I was in and out in 30 minutes to handle a problem and 2 recall items. Thanks, Josh! I am very pleased with my ruby red Ford Escape and the service provided by Wray Ford.Joyce Evans

Brian Vanbuskirk

Aug 27, 2014

This time it was just for an oil change. They are very friendly and quick to get me taken care of. The charge is very competitive and I am very pleased that they let me use my own oil and filter. I really appreciate a good value for repetitive service needs. It makes me want to go to Wray Ford for all my Truck service and repair.

James Ransom

Aug 26, 2014

Josh Bass makes me feel so comfortable about my vehicle service and repairs. He is always friendly and knowledgeable with any questions I have. He explains what has been doneto my vehicle and advises me of my next scheduled service datw. Josh is yruly an asset to Wray Ford and exemplifies the legacy that George Wray established over 100 years ago. James Ransom

Clara Davis

Aug 21, 2014

Patient, efficient. Made sure it's what I wanted.

Gary Porter

Aug 21, 2014

The experience was very pleasant. The sales person was friendly, helpful, and knew the product. I always tense up when buying a vehicle but that tension eased as the sales person was so friendly and involved that it was smooth and actually a pleasure.

Patsy Smith

Aug 20, 2014

they fix the problem with the light but everytime I bring it in for that type of maintenance they tear something else up. leave screw out. I do not notice it until later.

Agnes Shammenar

Aug 19, 2014

Much better than Jimmy Grange!!! Thanks

Margaret Abell

Aug 19, 2014

I have two Fords. F-150, 2008 Pick-Up and Ford Edge,2012. I did respond to the survey for the F-150 but you did not send me a survey for the Ford Edge. My truck was serviced on 11 August 2014 and my Edge was serviced Tuesday, 12 August 2014. Be that as it may, I was certainly impressed and pleased with the service of my two Fords. I mentioned the following Wray Ford Associates. when I completed the survey for the F-150 Ford. Associates that provided me with outstanding care and attention were: Mr Robert Anderson, Mr Bruce Gonyea, Mr Tony Roger, Kenneth, Wray Ford Tire Man, and Cashier Ms Jessica Herren. Receiving outstanding service from outstanding Wray Ford Associates is the primary reason my husband and I always bring our Fords in for service.Margaret N. J. Abell and my husband Wilmot L. Abell

Johnm43492

Jul 17, 2014

Overall great experience shopping with this dealer..easiest car purchase I've ever had..Staff was extra friendly and knowledgeable ... Would highly recommend Wray Ford!!!

LG Johnson

Apr 2, 2014

This is the second vehicle we purchased from this dealership. We appreciate the great services this dealership provides.

Edra Campbell

Feb 26, 2014

Our sales person was Cricket Fletcher & she was very knowledgeable & easy to work with. She answered all our questions & concerns.She made this car buying experience very easy. I would recommend her to any one wanting to buy a new or used vehicle. I have bought several cars over the years but this time it was very enjoyable.

davidbt mustang fan

Feb 21, 2014

since 2007 we have bought two mustangs and a truck. I plan to buy a 2015 mustang when they come out. we had no problem with sales or service. we are happy,happy, happy.

Marcel

Feb 20, 2014

Just for fun, I was cruising the internet researching my wife's new vehicle wishes, and I ran across this website. I read the other reviews, and couldn't believe what I was reading. So, I'd like to share with you my experiences with Wray Ford for the last 10 years. We take our company truck fleet to them and are always treated like a customer should be treated. Service was accurate and the problem was always repaired. In fact, my wife and I purchased a new 2014 Ford Escape recently. Everything from the test drive to the final signing was straight forward and painless. I even received decent trade in value for my wife's old Escape. Some people think the buying a car should take no more than 30 minutes, however, you will always be busy for a few hours during the process. I gave them a high rating because I have bought many cars both personally and for the company and it doesn't matter if you are buying a 6 pack of trucks or a single Escape, it is a time consuming experience. Overall I'm very pleased with Wray Ford. Their not hard to find. Access is easy in and easy out.

AMATHEWS

Dec 4, 2012

After deciding to purchase a new car a few months ago, I went to the dealership that I have been doing business with for years. Over the last ten years I have purchased three cars and have been very satisfied with my purchases. I have purchased cars from other dealerships, but always return to this dealership.

disappointed

Oct 15, 2012

My son spent most of his leave trying to buy a specific car to drive back to his next duty station. The night before he was to head to his next duty station THEY found a car that they said would be perfect for him. The car broke down as he neared his next duty station. Since he bought it here he called them to see if they would contact the dealership that would be nearest him so he could get some help on getting the car fixed. Wray Ford told him to just contact the dealership there. They would not even give him information to get in contact with that dealership. I went there to look at vehicles to buy. I showed the salesman a car I was interested in and he tried to put me in a totally different car than I was looking for altogether. I left & will NEVER go back.

iwantahampster

Jun 21, 2012

I am currently buying my third car from them, and they are great. I cant understand how people had a bad experience. Buy here is some advice....look at cars on a Sunday, when a dealership is closed. Then, when you find one you like, call the General Manager (their names are on their websites) and make an appointment with HIM. Tell him you hate buying cars b/c of bad experiences. You will be very surprised at the experience you get, no more flunky salesmen combing the lot. And Greg, the manager at Wray Ford is greaT!

disgruntled23

Mar 16, 2012

We purchased a pre-owned car from Wray Ford with "the best of the best" of extended warranties. Four months later, we had to take it in for repair of a failed sensor. Initially, we were told that our warranty would cover it. Two days later, however, they backtracked and quoted us nearly $500 for parts/labor, insisting that our warranty (that "would cover ANYTHING!") just wouldn't cover this. Our car - a Nissan - was taken to a nearby Nissan dealership for the repairs. We were assured by Wray Ford (after they'd supposedly talked with Nissan) that the work would take no more than a day or two. My husband and I made countless phone calls throughout the next six days, requesting the status of the repairs. Wray seemed unconcerned and completely in-the-dark, though they insisted that they were in constant contact with the other dealer. Obviously annoyed by our questioning, Wray asked that we no longer deal with them and, instead, deal directly with the other dealership. Exasperated, I called the other dealer with Wray's request, and they seemed bewildered. It seems this is not at all common procedure. After one day of direct communication with the other dealer, our car was ready for pickup. Our experience with Wray Ford was unpleasant, at best. We won't be back. I regret that we purchased from them, and I've made it my mission to inform others of their ways.

dcdave

Mar 14, 2012

Called 5 times in a 1/2 hour span and all I got was a recording to leave a message. Nobody ever called me back:(. Went somewhere else and got a good deal. I would have been glad to speak to someone there.

expedition

Oct 13, 2011

My vehicle broke down while passing through Shreveport. I called and once the service advisor realized I was out of town and didn't purchase my vehicle from Wray Ford he said it would be at least 3-4 days before he could even look at my truck. Needless to say, I went elsewhere.

lisarae

May 10, 2011

Came in to purchase a new Escape but did not have the model I wanted. Instead of searching other dealers inventory they basically told us they didn't have it and couldn't get it. We left and went to Roundtree Ford And they were able to find one within 100 miles and we could pick it up the next day. We were serious buyers so bad customer service lost them a deal.

BertC

Feb 21, 2011

I have been buying cars from Wray Ford for 12 years. They are very friendly andI have always received good service there. I have known my salesman Amos Meshell for34 years. I just bought a 2011 Mustang in Feb 2011 and it is one of the best cars I have ever owned- love the new 5.0 engine.

hammerhead8834

Jul 7, 2010

the reason i have given this dealership such a low rating is because i have owned the vehicle less than two months and the service department has had it for almost a month. everything that they say is wrong with the car, i tell them that it was like that when i bought it, yet my warranty does not cover the deficiencies. the manager told me that they would consider buying back the vehicle but would not give me what i owe on it so i would be responsible for the balance. i encourage anyone looking for a new or used car to shop somewhere else if they do not want to be taken avantage of. they even refused to provide a carfax on the vehicle because they knew that they were lying about it.

TBSLA

Jun 1, 2010

Bought a F450 King Ranch in March 2009 from this dealership.In May 2010 took it in with engine concerns (32,000 miles on truck). I was told that they could not look at it for approximately 3 weeks. Was told that they would call me.3 days later, engine went out about 200 miles from home in Paris Texas. Called them about getting it towed in, was told to let the Ford dealership in Paris work on it, as they would still not be able to look at it for 3 weeks or so.Long story short, Ford denied warranty coverage on engine because of fuel filter issues, and it cost me almost $16,000 to get engine replaced and a month of being without my truck.This would have completely been avoided had they at least looked at it when I took it in.I realize that there are significant issues with the Ford diesels; but if they are failing faster than they can repair them, they need to stop selling them for awhile.