Yokem Toyota reviews

MonGizmo

Mar 9, 2015

Great experience buying a used car. Friendly staff. Owner spent half an hour showing me his FJ cruiser. I was reassured in buying a Toyota certified car from a local dealer and plan to keep my FJ for many years to come.

regina.acosta.12

Nov 22, 2014

Great place to purchase a new or used vehicle!! Love my new FJ! Wil Terrell is the best! Very nice friendly staff with great vehicles!! Would definitely recommend them!!

Derrick Smith

Oct 29, 2014

My wife and I purchased (leased) a Highlander from your dealership this past June. We love it! The vehicle we traded in was a Honda Odyssey, and our 2nd car is also a Honda. We have been a Honda family for 12 years. With this purchase, we have been "converted" partly because we really liked the new Highlander, but mostly because Flint Shea is selling in your showroom. We had previously known Flint and what a great guy he is. But we had also gotten recommendations from other friends that he's a great salesman too. My friends were right - Flint really helped us throughout the whole process. We don't buy cars often (the Odyssey was bought in 2002), mainly because I don't like the "sales process" - the haggling and dickering back and forth. It's just not for me. The even harder sale is my wife, but Flint made us both feel comfortable and without any pressure. I just wanted to take a minute to thank you for running a great dealership, and to let you know that in Flint, you've got a great salesman and a great guy. - Derrick Smith

\celia clunie

Oct 15, 2014

Been a faithful customer of yokem toyota since moving to the USA in 2004.

Bill King

Oct 12, 2014

Staff is professional. Service was performed and vehicle was clean when I picked it up.

Judy Oakley

Oct 10, 2014

Very knowledgable about the new vehicle! I Was very impressed!

Derrek Amidon

Oct 8, 2014

Awesome experience, leased a new car and purchased one as well.

Deborah Cox

Oct 7, 2014

I always have a pleasant experience at Yokem. I always know what I want to buy and almost always am able to get the make and model, and usually the color I want as well with any extras or not as I decide. Everyone is always helpful and polite and although I am be very naive, the deals are satisfactory to me as I process the logical reasons for specific prices.

Ajna Crochet

Oct 6, 2014

I was approached by Jimmy Mays when I drove in and he offered to assist me. At first I was cautious because I had been put off by strong-arm sales tactics in the past, I need not have worried: Mr. Mays was a gentleman throughout my sales experience. Everyone at Yokem Toyota has been pleasant and helpful. I am glad that I purchased my vehicle from Yokem.

Mona Huston

Oct 2, 2014

It was an easy and positive experience. The whole team made me glad I chose Yokem Toyota.

mike vickers

Sep 30, 2014

this is the 4th vechile i have have bought from yokem toyota. i like the friendly service i get when i stop by to look for a new/used vechile.

Robert Mottershaw

Sep 29, 2014

Great experience with Robert and everyone was very helpfull

michelle jerome

Sep 28, 2014

we are on our 4th radio, if you know that the manufacter is having problems can we get an up grade to one that is not

charles beighley

Sep 26, 2014

I wish I would have bought my new prius from u instead of the dealer in north bossier. your sales person was honest and dedicated. not so for the other dealer. I will trade in soon and buy my next Toyota from yokem.

Toyota4Life85

Sep 25, 2014

Our family has stayed with Yokem throughout the years, with my parents being the exception with their two most recent vehicles. Sales experience has always been great, service has been wonderful (minus the overprice oil change, but thats with majority of dealerships.) Gary Lindsay is my particular advisor and he is amazing!! Anytime my car is kept overnight, he will set me up with a courtesy vehicle until mine is finished. As far as sales go, Leonard Washington is the guy that sold us our vehicles. He's always been very nice to us. He is now the sales manager, but the entire staff is wonderful. My only complaint is that the chairs in the waiting area aren't that comfortable if you have to wait for longer than an hour, ha. If you're looking to buy or get service, Yokem is where it's at with Toyota's! I live by my Toyota and will always drive one!

Laura McGill

Sep 25, 2014

victor got us set up and taken care of seamlessly. very friendly, genuine and professional. Would/will buy from him again.

LaSaundra Scott

Sep 24, 2014

I always have an excellent experience whenever I visit Yokem Toyota. The employees are always kind and Ms. Charlotte is one of my favorites. She always keeps the guests happy and the beverage bar neat and tidy while we're in the waiting area.

Russell Blundell

Sep 23, 2014

The group at Yokem Toyota was excellent! I had numerous run around experiences at two other Toyota dealerships while trying to purchase the vehicle I wanted. After one dealer would not negotiate price at all, I called Yokem. I wish I had done so in the beginning! Being over an hour from the dealer, I wanted to stay local but they made it well worth my time. Flint Shea and James Hoover did more than expected. They stayed 3 hours after hours to make sure I got the vehicle I needed. Will absolutely consider them first next time!

Gary Birdsong

Sep 22, 2014

To the point deal pretty much agreed to over the phone. Gilbert greeted us, reviewed Carfax, and went for inspection with test drive. We completed the cash deal and drove way in the Honda Odyssey "Loveboat".

Gwendolyn Hardison

Sep 18, 2014

The service is always excellent, efficient regarding time, and team members are very professional.

Beth Smith

Sep 16, 2014

Lee is our favorite car salesmen ever! He is very professional and helpful, and he really does take care of his customers.

Sam Joyner

Sep 15, 2014

Jason handled every aspect of the sale professionally from beginning to end. Very knowledgeable of the vehicles I looked at. Took care of everything. 4 stars.

Heather Stewart

Sep 11, 2014

I purchased a New 4-Runner Aug 2nd from your dealership from Flint Shea. Though all of my past vehicle purchases this purchase was by far the best. This was also the first time to drive/purchase a Toyota. Flint was not only our salesmen but we considered him a friend when we pulled out of your driveway. Flint went above and beyond to fit me with the perfect vehicle to fit my lifestyle. He also kept in touch after the purchase just to make sure we were still happy. Thank you for your time.

Brad Walton

Sep 4, 2014

Worse place I ever been, the customer service was horrible, the finance manager was very rude, and our sales guy needs to go back to sales school and learn what a sales job is. We felt like we were wasting there time, they didn't even want to come off MSRP price and low balled us on our trade in. Thats a good way to sell slot of vehicles. Overall they suck and never would go back there again.

GarrettGoines

Jun 18, 2014

*IF YOU ARE CONSIDERING BUYING A VEHICLE FROM THIS DEALERSHIP, PLEASE READ THIS ENTIRE REVIEW. I PURCHASED A $20,000 VEHICLE THAT HAS NEEDED $6000 IN REPAIRS IN 60 DAYS, AND NOW HAS A VOIDED WARRANTY FROM THIS BUSINESS NOT DOING ITS JOB!This is the information regarding my recent automobile purchase (a 2008 Toyota Tundra with 43,000 miles on it) from Yokem Toyota in Shreveport, Louisiana. The vehicle needs $6000 worth of repairs from 60 DAYS from the purchase date with a VOIDED WARRANTY from parts that were installed PRIOR TO THE SALE.Vehicle was test driven and signed for on 3/22/2014. Vehicle had 42,300 miles. At the point of purchase I was offered a warranty through Toyota Extra Care. I purchased a $1800 3 year, 36,000 mile coverage plan. I was told by the financial advisor that I could not purchase a Toyota warranty after the vehicle left the dealer because it had been thoroughly inspected by their service department AND WAS PROVEN TO TOYOTA TO BE IN WARRANTABLE SHAPE.Vehicle was picked up the next weekend on 3/27/2014. Drivetrain noise was horrible, I checked the differential fluid and found it full of metal. The fluid was replaced before I even got the vehicle all the way home. It was driven home on 3/28/2014 and went straight to my local Toyota dealership (Philpott Toyota) for service. On the commute from Shreveport to Nederland the check engine light also came on (later found out to be the passenger side catalytic converter), the serpentine belt started squeaking, and I received a call from the person following me home that I had a brake light out. Vehicles must be able to be inspected by the state to be sold by dealerships, this one was not. The dealership asked me to claim the catalytic converter and the differential under warranty (which I feel I should have not had to do). The warranty that I had purchased for the truck would not cover either because the truck had modifications. The factory exhaust "y" pipe had been cut to fit an aftermarket muffler, and the differential had traction/stabilizer bars bolted to it. After warranty denied the claims, Yokem Toyota agreed to pay for those repairs. I asked for them to cover the squeaking belt also and was denied. I paid the $40 and put the belt on myself. The service manager admitted to hearing the belt squeaking while the vehicle was in his shop but stated it was not a necessary repair. These repairs were completed at 42,543 miles and SHOULD HAVE BEEN COMPLETED PRIOR TO THE SALE OF THE VEHICLE. *Upon finding out that the warranty that yokem had sold me would not cover the differential, I was informed by the service manager of yokem that the warranty would not cover the item due to it being already broken prior to the sale of the vehicle. I called the warranty company myself to find out why the item was not covered. Toyota told me the differential could not be warrantied due to the modification (traction bars) installed on the vehicle. I was sold the vehicle and the warranty on the vehicle with the traction bars ON. After the repairs had been completed, I asked Toyota Extended Care warranty what I could do to make the truck warrantable. I was instructed to remove the traction bars, so I spent my own time removing them that week. The truck was making the same noise again on or around 4/11/2014. The vehicle was taken back to Philpott to be looked at. The dealership had to drain the differential 3 times to remove all of the metal shavings that had been left behind they say they could not clean. Service records submitted saying the traction bars had been removed from the truck at this time (43,012 miles).Vehicle was taken back to Philpott Toyota for the same noise on 5/9/2014 . The truck has 43,798 miles on it at this time, a total of around 1500 total miles from Yokem Toyotas lot to this time. A bearing was found to be bad in the transmission, and the unit needs to be replaced. Warranty was called on the issue, and the claim was denied due to the traction bars being installed previously. Yokem Toyota has denied covering the transmission repair. The vehicle would have never been purchased if I would have not been able to buy a reputable, honorable warranty on it. Yokem Toyota refused to take the vehicle back on May 23rd, 2014 at 3:25 PM. I either need the full amount paid for the vehicle back ($18,800), the vehicle taken back with no credit damaged, or for every repair up to 3 years or 36,000 miles from the point of purchase to be covered.

Gilbert Raynes

May 27, 2014

Will Terrel did an excellent job of putting us in a quality used truck. Yokem Toyota did something that the competition could not do.We were in and out in about an hour, whereas we had spent 2-3 hrs at the competition and accomplished nothing. Good going Yokem, Thanks.

Jenny Garner

May 26, 2014

Great experience. Would've like the process to be a little faster.

Rashad Johnson

May 9, 2014

Big shoutout to Mr. Gary who gave me excellent service and explained everything that was wrong with my truck in detail. I will definitely back. I haven't been to Toyota in some time but I know where to come when I want my old truck to purr right. Thanks again.

Stan, from the country

Apr 25, 2014

Yokem Toyota has surpassed all my expectations! I purchased a used Toyota truck there in February and was pleased with the purchase experience! Now in April 2014 I decided to purchase a small vehicle for fuel economy. After driving comparable vehicles I decided on the Corolla. I'm very happy with the auto, the terms, the salesman, and the financial person who wrote up the contract. The alternative purchase presentations were well explained. The waiting area and store was impressive. I can't think of a thing that could be improved on. This is my 4th Toyota and I've been happy with the quality. I have always performed my own maintenance, but I plan to take advantage of the 2 year free maintenance plan. I'm a happy camper!

Melanie Ebarb

Apr 23, 2014

Gilbert was very helpful with the purchase of my Camry. I appreciated how quickly he handled the sale and was able to have the car ready to drive off the lot. The day after I purchased the car I took it on a trip and experienced problems with the brakes on the way back to Shreveport. However, I took it straight to Yokem before going home and the problem was corrected in a timely manner at no cost to me. Therefore, my experience was a positive one and I would recommend Yokem to my friends and family.

Preston Trim

Apr 18, 2014

As always Brandon & Yokem service is No.1 w/o exception, I have been doing business here for over ten years & have always been satisfied with my experience here.

scott lasseigne

Apr 15, 2014

I have purchased 4 vehicles through Yokem Toyota. Car buying is always a game, but as I buy more cars from Yokem, the easier the game is to play. I walk away satisfied.

veba harris

Apr 14, 2014

always performs work to my satisfaction and timely.

Douglas Williams

Apr 11, 2014

Good salesperson . Answered all questions. Did not take a lot of time.

Tommy Anderson

Apr 10, 2014

Great experience...Jared was wonderful to work with.

Brown Humphrey

Apr 9, 2014

Everything went really well and I was completely satisfied.

Ryan Breitenbach

Apr 8, 2014

Victor was extremely helpful and courteous. . . . .

Shannon Lucas

Apr 7, 2014

I tell everyone I had the BEST car buying experience I have ever had (this is my 5th new vehicle). I had a difficult financing situation, and had to use 6 hours of my day at a competing dealership, only to be asked for more documentation and a co-signer. I explained my situation to the sales person on first contact. He made the best use of my time, telling me exactly what to bring. Thank you Jeremy W! Tim Dollar, the individual who helped me with financing, was wonderful and truly found me the best deal. I was not pressured to spend more than I could afford, put more money down than I could afford, or buy a service contract I could not afford. They respected my budget and didn't make me feel poorly about it. I walked out of the dealership with the exact vehicle I wanted, and felt GREAT about it!!!! Thank you Yokem Toyota.

Mark Haynes

Apr 3, 2014

Prompt and polite service, comfortable waiting area with many amenities.

Carroll Daniels

Apr 2, 2014

Excellent treatment by Jay Biggs.He sold me on Toyota and gave great assistance while shopping for the pre-owned vehicle.

michaelhayes63

Dec 26, 2013

RUN AWAY FROM THIS PLACE.The first clue that these guys are crooked is that they wouldn't answer simple questions. They seemed to just want to get us to go there and "work it out." It took dozens of emails and texts and several calls, including to the GM of the Yokem Toyota, just to get them to tell us payment we'd be facing if we bought the car with no down payment. BIG RED FLAG.We live 5 hours away, so a drive there and back is substantial. In fact, you might say that once we drove all that way, we'd be inclined to buy a car rather than driving all the way back home. I was VERY suspicious that they were thinking the same thing. They never offered to have the car transferred to a dealer near us. They really wanted us there.We finally agreed on the price of the car, and we obtained financing from another bank which was 1.5% LESS than Toyota was offering. They understandably couldn't guarantee a trade-in value for our car without seeing it, but we gave them all the information about it we could, including year, make, model, miles, etc. It has a clean Car Fax report. They gave us a range from $21,900 to $25,900 for our car, in writing, depending on the condition of the car.Before my wife left on the long trip, I confirmed with the salesperson one last time the details of the deal, including the fact that $25K for our car was not unrealistic if it was in very good shape.Off she went, despite my strong reservations. As you probably have figured out by now, they pulled a classic BAIT AND SWITCH on us. They told my wife they could only give her $21K for our car. They said it was in great condition, but the miles on it made the value drop. Remember we had given them the miles back in the beginning, and gave them PLENTY of opportunities to change their mind. The $21K was BELOW their LOWEST estimate for our car!When my wife called me I was furious that Yokem Toyota would try to pull such a ridiculous and transparent stunt. Through a friend, we had spoken to someone at Toyota Corporate who knew the owner and GM at Yokem, and assured us that we would get the absolute best deal. So when my wife told them that she was leaving, they tried to get her to "meet us in the middle". Clearly they weren't offering us the BEST DEAL possible. They were STILL NEGOTIATING.Here's the punchline. The last thing they told my wife was: "You've come all this way, I'd hate for you to have to drive all the way home in your old car." So there you go, they wanted to pull that tactic on us all along.We took the bait, and then they made the switch.So as I write this my wife is driving home, alone in her old car, angry and frustrated, all because Yokem Toyota behaved dishonestly and shamefully.Everyone from the salesperson up to the General Manager had an opportunity to be honest with us. To make it right. No one did.Toyota may have a good product, but this experience has pushed me back to their competition, where I've had very good experiences in the past. And if I ever do buy a Toyota, it won't be within a 100 miles of Yokem Toyota.

jlara81

Nov 22, 2013

I don't normally review places but after my experience here I had to. I HATE dealing with dealerships because generally, they're shady.... Not Yokem! They worked with me on the 2014 4Runner and we got the price exactly where I wanted it.. I also set up my first oil change quickly and easily. I can't believe how great the experience is here.. you can tell they treat their employees well because they are all so sweet.

james

Nov 15, 2013

Man this place is nice! I got to go into the new used car dept and its just been redone. talk about a much needed update. the store is awesome. nice people, nice place. i love my new tundra.

Dwayne

Nov 14, 2013

After having Yokem recommended to me by several of my friends and family members who bought their cars and trucks there I decided to check them out. I was greeted as soon I walked in and was treated better than I have ever been treated in a car dealership. I ended up buying a new Tundra and plan on coming back in a couple of months to trade in my wife's car.

Janice

Nov 14, 2013

I usually don't post reviews to to sites like that but I decided to after my service adviser Gary asked me to. I have used Yokem for every vehicle I purchased in the last 20 years and would never go anywhere else. Their sales side is excellent, but I really love everyone in their service department! Everyone there greets me by name when I walk in, and seem to always seem to genuinely care any issues I may be experiencing with my car.

Dillan

Nov 11, 2013

I love yokem. they're the best. sometimes they take a little longer but I know it's being done by a professional, not those guys that make $8/hr

Sally

Nov 8, 2013

I have got to say... Yokem Toyota is just like family. We have been using them since the 80s and they have always treated us right.. I recently went in to get my 4Runner serviced with an oil change and I found out I needed all new tires... I was pretty annoyed because it was going to cost a pretty penny. While I was waiting, I looked at the brand new 4Runners and LOVED them.. I ended up working some #s and got out of my 4Runner into a new one for around the same payment.. talk about AWESOME. They also handled the bill on my trade in service! They were really upfront about the whole thing and I appreciated that. Thanks Yokem!!

The Best Around. I Checked

Nov 8, 2013

I use to live in Tyler and moved back to Bossier to take care of my Aunt. I was going to a time at lube because the service place off of Benton was HORRIBLE! They cursed at me about how I parked. I didn't pull all of the up to the red line and there was no one around. They also over charged me. I didn't know I was ripped of until going to Yokem. I heard the name most of my life but for whatever reason I never went there. They were $100 less!!!!!!! they were much faster and even had breakfast waiting for me. I called to make an appointment and when I got there they acted like they knew me. It is strange that a place can obviously make less than the other shop but threat me better. Whatever they are doing please keep it up. Mrs. Beal

Camry01

Sep 3, 2013

Our salesperson and the person handling the paperwork were wonderful! The "absent" person that the salesperson had to go talk to about price/deal no so good. He/she kept sending the salesperson back with the question, "What does your monthly note need to be?". We said multiple times that the monthly was not an issue, rather, the bottom line (sales price + trade in =). This went on 3 different times. I can honestly say that with 2 kids in tow, 100 degree + weather, towards the end of a Saturday, if he had to come ask us that same thing again I would have walked out! If a customer says something not just once but twice TAKE THE HINT!!! We are repeat customers to Yokem. This was the worst of the 3 experiences I can recall. Keep in mind...salesperson GREAT; lady completing paperwork GREAT; unknown negotiator not so much!

MeliRod

Aug 30, 2013

I was impressed when I was taken out to the Venza I saw online. I went to John Harvey earlier that day and was told the vehicle online wasn't even there, so this was refreshing. It was as nice as it looked on the computer. Matt showed me everything in a short time period given that I had a doctors appointment that day. Did the entire purchase in less than an hour. I have to take the car in tomorrow for a final cleaning but couldn't be happier. Will buy here everytime.

FWilliams

Jul 19, 2013

I filled out my want list for a specific vehicle: white Camry 4 cyl XLE. I was sent several ads on SE, LE, 6 cyl and various colors. Follow up has improved concerning what I am looking for. I am still in the market for a new Camry XLE 4 cyl

davisgirl

May 28, 2013

So I dont normally write reviews because I always forget, I needed to write about my experience here when I leased my last car. Normally you feel pressured, uncomfortable and pushed when you go to a dealership... not here! I was so surprised about how laid back they all were and yet so professional.. they all really seem to enjoy working there.. apparently a lot of construction was going on making their used car building like 3 times what it is now, which caused some parking troubles, but other than that the place was awesome from beginning to end. Wouldn't even consider going anywhere else!

Sandra Davis

May 28, 2013

My family has been going to Yokem Toyota for over 20 years. Buying 8+ cars from them has been wonderful every time. I feel like I am family and like they all really want to help me. I normally lease a new car every 3-4 years and my husband bought a Tundra a couple of years back so we are regularly in the service dept. They are awesome... We normally go on Saturdays & they have chick fil a sandwiches & free drinks! Heck yeah! Love this place. Wouldn't consider going anywhere else.

bill mckinney

May 20, 2013

I bought a 2010 Toyota corolla form yokem about a year ago, since then I have discovered 2 bent rims, had to have camber bolts put in the front end, car still makes a weird noise going down the road, took it in and they said the tires were bad and not under warrenty, when I took it to get new tires they discovered that it had 2 bent rims and was bad out of alignment, thios was supposed to be a "certified" used car, meaning that it was like new, they misrepresented the car and stuck me with a lemon and they wont do anything to fix it, If you are looking for a car don't go to yokem, this is the second time I have written a review on here, do you just post the good comments?????

NolongerUrfan

May 11, 2013

As a previous customer having bout 2 new vehicles in 2 years, I was shocked at the lack of professionalism this time around. Trade offer is 3000 less than I received at Harvey, and this was the exact truck(I took VIN to Harvey). Aft all said and done, I bought the same truck for 3 grand less. When offer was presented to me by Yokem, there was no willingness to negotiate what-so-ever. As a repeat customer, I was shocked at the lack of loyalty. Sure, like all dealerships, one must haggle back and forth, but that was not an option this time at Yokem. I guess they figured I'd taken low ball offers twice before, so why not try again? hate to say it but Yokem lost a customer to the competition yet again. I will say that, as always, Shawn was one of the most helpful and kind salespersons I have worked with. He was a huge reason I returned so many times. Maybe see what Harvey can do for you, Shawn.

Russell

Apr 29, 2013

Yokum truly is a great place to buy a car! My wife fouls the Suburban she wanted and they were very fair with us on our trade-in. This dealership went out of their way to make us feel comfortable and get us in our New Ride!

helen911

Feb 14, 2013

I have worked with this dealership twice now and I have been more than pleased both times. I leased my 2012 Camry in Sept & just had my first service of a tire rotation. Fast & friendly. I also wanted to go look at the new Avalon and the salesman was awesome.

RobynAb

Jul 1, 2012

Was shocked how great everyone was. Not a normal environment. This was odd that I was expecting a pushy sales person yet. I named mybprice and they agreed to it

rockobob

Jun 15, 2012

Great place and people. Wil helped us but everybody was great. I found them on google.com and was happy i did. i called and emailed before coming by and only spent 30 mins there.

Bosslady

Mar 14, 2012

I was looking for a used Toyota Solara and went on Cars.Com and found a few at Yokem Toyota. I contacted the dealership and within a couple of hours was visiting with a salesman named Will.....He kept in contact with me and made a purchase on the day we met him. He and the dealership exceeded our expectations....Thanks Will.....

K-Rod

Feb 22, 2012

Wow, blown away by the customer service and the friendly staff.

brandtyoung

Dec 21, 2011

Amazing. I know I bought the vehicle for a great price because a co-worker of mine was comparing his new car purchase from John Harvey and he paid over 2,000! dollars more than me and I have more equipment options. If I could marry Joey Wall and Jarred Hamilton I would! Joey was great with the car's options and what it can do for me and my commute. Jarred was more than helpful, he answered my questions about how to setup my phone to my car with entune and bluetooth. I highly recommend this dealership! I have bought here before and always get my service done here (normally its free) but now I really know if you want a Toyota there isn't another place around that can beat their prices!!!!

Kera H.

Aug 29, 2011

I am so glad I went through Yokem Toyota to purchase my new 2011 Prius. They were able to give me a price 2,000 lower than the local competitor was able to and had the car on the lot. John Harvey was rude and told me they would have to have the car paid for then it would take 3-4 weeks. Again i can't say it enough I am very excited with the treatment I received from Yokem Toyota.

carshopper13

Jun 20, 2011

I was in the beginning of my car buying journey and had lots of questions. I saw a few cars on their website I was interested in and made an appointment with Jason. He answered all of my questions, and then some. We test drove two. He was not pushy or overbearing-- which was very important to me. I felt like he was very honest. Very patient as I walked around the lot and looked at a few cars that weren't on the original list. Ask for Jason (Wagner- because they have a few) if you're looking in the area!