York Dodge Chrysler Jeep reviews

Larry Peterson

Oct 17, 2016

Always treated right. I bought a truck at your neighbor, wish it was bought at York because of your service dept.

Chris

Oct 5, 2016

Front desk lady couldnt be bothered to be the slightest bit helpful, but the tech's know what they are doing!

Carolyn Jackson

Sep 20, 2016

As usual, York Dodge people were amazing. Please tell Diane thank you.

Marion Downs

Sep 19, 2016

I was pleased with both the speed of the service as well as the cost. I was not charged for service they deemed was NOT needed.

Owner

Sep 19, 2016

Recall repair was performed and I had the vehicle serviced. No problems.

Rex Hardesty

Sep 17, 2016

The wait seemed excessive, over two hours to reprogram the conputer.

Steve

Sep 13, 2016

We wanted to use a local dealer. We are glad we did. They located the vehicle we wanted and had it delivered and ready for us in one day. Our salesman, Tommy May, was very knowledgable and easy to work with.

Mark Hansen

Sep 12, 2016

Tommy Moy was very nice and ended up selling us a new truck when we had planned on a used one.We feel like he found a way to get us into a better truck and are happy with our purchase.

Gary C

Sep 8, 2016

Timely, friendly, professional. Toby C, Service Manager, is doing a great job bringing this organization up to customer expectations. Well done to all!

Tim B

Sep 7, 2016

Quick and easy transaction. Great deal on a new Ram.

Mike Zigmund

Sep 5, 2016

I came in to the dealership several times before actually purchasing a vehicle. The salesman remembered me and always took the time to show me a vehicle or answer my questions. He even arranged an overnight demo. This is the second vehicle I have purchased here.

Bill C

Aug 27, 2016

Assessment of recall need completed as expected, however part was not in stock so have to wait for job to be completed.

Brooke and Val Taylor

Aug 20, 2016

Tom Jenkins made my car buying experience extremely pleasant. He went above and beyond to get me the vehicle I wanted. We were in and out quickly and felt taking care of all the way thru the process. JP in financing was wonderful as well. Give those guys a raise! Thanks again guys for taking such good care of us.

Don & Nancy Burton

Aug 20, 2016

Extremely impressed with the team at York! Extremely friendly and very knowledgeable. Would recommend to any of our friends. Thank you.

Dan D

Aug 19, 2016

Very friendly helpful staff. Went out of the way to greet us and make us feel welcome

Steve Manninger

Aug 19, 2016

Excellent service and nice People, my service. That was performed quickly. All we've alw performed quickly. Oh the employees who I was in contact with seemed very happy to help me

Tommy Thompson

Aug 17, 2016

Was one of the best experiences buying a car. The staff was very efficient and knowledgeable. Would recommend any to York for there next car purchase.

Timothy Garrahan

Aug 12, 2016

Customer service rep very friendly. Just moved to area and had discount coupon to use on new vehicle (Jeep) from dealer purchased from in MO, but not allowed to use.

Anne Solt

Aug 5, 2016

It's a nice place to wait for servicing of our car, a 2010 Sebring, My husband was warmly greeted by the staff. It was a comfortable place to wait. Being treated like old friends is a good thing.

P. K.

Aug 5, 2016

More than satisfied with the treatment, courtesy, respect and overall service to make our 2014 Jeep Grand Cherokee safer for our use. Kudos to the whole staff!!!

Ron Rosa

Jul 31, 2016

I always have a great experience at York, and Diana the service advisor is professional and very helpful.

Thomas Crowe

Jul 28, 2016

in & out. I get my service hopefully to cut-off any major repaires.

M, S.

Jul 27, 2016

Always great service, clean bathrooms while you wait, free water or coffee.

Bill & Sandy Roberts

Jul 25, 2016

Have bought many trucks at this dealer over the years. And have all of our trucks serviced at this dealer. Always a good experience.

Charles McKee

Jul 21, 2016

I brought my truck in for recall service. I was told the repair would take 90 minutes and that's how long it took. The waiting area was large and comfortable. I was given a ride to a local restaurant where I had lunch. Everybody was helpful and friendly. They washed my truck at no charge. No complaints at all.

Acklin, Gary, Lori, Amber

Jul 19, 2016

Prescott York Dodge is highly recommended and comes with quality customer service in all departments! Our salesman Mr. Thomas Jenkins went above and beyond the call of duty to find our family and friends the perfect vehicle. Give him a raise! We loved our experience and our new Jeeps and Dodge Ram Diesel Truck!

Lynn McDougal

Jul 19, 2016

Number one...The service representative doesn't even acknowledge you...A simple "I'll be with you in a minute would you have a seat?" No, she leaves you standing. Number two...Also when filling our our work order she was busy with keys that were to go with other work orders. Not good business. I like York and we're remembered in the sales floor when we have a question. I just feel that it could be handled a little better in the service area. Like a sign in sheet for each representative. Then go and sit down and wait. When we asked where our car was she just waved "out there".

Michelle

Jul 16, 2016

I had owned my Jeep Grand Cherokee for three years. During that time, as with all cars, there have been several recalls.Usually, both in CA and AZ I have had to wait for a part. This time I was scheduled immediately for not only the recall, but for all necessary updates. I had always been happy with the service I have received and this time was no exception. Friendliness and good workmanship abound at York in Prescott.

Lauren Weedon

Jul 14, 2016

We work with Tom Perkins who was wonderful and found us the truck we wanted. The deal was easy and smooth. He was upfront and honest with us during the entire process.

Linda White

Jul 14, 2016

We had a major repair on our 2007 Aspen. This car has performed perfectly for nine years with the routine service reguirements done every 3000 miles. We had a decision to make whether or not to repair our beautiful faithful car or trade it in. We chose to repair. The. Service given us by our service rep. Dianna was professional and competent. The mechanic was a long Term Chrysler employee. The extensive repair took 5 days. So far, we are very pleased with the outcome. We hope to enjoy our Aspen for Many more years. We are sad that Chrysler decided not to continue making this car after 2009. If they had , are decision would have been to trade . We are told that we have a two year warranty on parts and labor for the extensive repair which makes us happy.

richard

Jul 12, 2016

Was surprised at first my brakes that were installed were still under warranty when I reported squealing noises. front pads were installed and rotors turned at no charge. work was done quick while I waited. Joe and Toby as usual were very nice about it and the mechanic Bruce was very informative about the repair.

Bill

Jul 7, 2016

The a entire experience from Jay, our sales professional, through finance was smooth and easy. The processes were explained in easy to understand language and there was never pressure during the process. The best car buying experience that I have had.

Kristy P

Jul 6, 2016

The contact and information through the internet division was great. I did ask for all things to be confirmed before I arrived to test drive and they weren't, but all staff was helpful and friendly. Long process, but overall satisfied and would recommend York dealership in a heartbeat. They actually listen to your wants and needs without pushing!

Bart Kent

Jul 4, 2016

The service tech was very curtsies and helpful. They kept me advised to each stage of the repair work being done. Hug rodents strike again! I wish manufactures could find a way to make wires and tubing less tasty and attractive for rodents!

Ginger O.

Jul 4, 2016

They were really great to us. Explained our new vehicle in detail.

Adam Machelski

Jun 29, 2016

My sales guy Tom is awesome. This is the 5th vehicle I have bought at York. Always a great experience. Your finance manager is a genius. Always gets me approved.

Sharon Begley

Jun 28, 2016

Salesperson was really good. He knew his product. He offered suggestions and alternatives as we worked through the numbers. He kept the paperwork process going as well as possible. I would definitely recommend him to others.

Theresa Charlesworth

Jun 28, 2016

I am really happy with my experience at York, they we courteous, and helpful letting me know what needed repairing and how much it would cost before actually doing the work. And when I went to pick it up, they had washed it and that was a nice surprise. Thank youTheresa Charlesworth

Thomas Nowak

Jun 28, 2016

Great service. Updated all software applicable. Even installed a recall. Jeep was washed. What more can you ask for?

elaine

Jun 25, 2016

Tyler and Hermann and the service counter associates at this dealership are helpful, courteous and professional. Keep up the good work!!

Gregory Dust

Jun 23, 2016

very professional service with pleasant service advisor

Linda

Jun 22, 2016

I have always been happy with my experience with York Dodge. It was great to work with you again.

Corey

Jun 21, 2016

The process was so easy. We dealt with Dustee Webb and Josh White and they made the process smooth and simple. We had a trade and everything was quick and easy. Dan in Finance finished it up and we were "Gone in 60 Seconds" in our new Charger. Thank you!

Doug

Jun 21, 2016

Thanks for the shuttle service to/from home which saved me from hanging around the service dept for few hours. Service was great, detailing of car was performed quite well and overall had good experience with this visit.

Nell Barnhill

Jun 15, 2016

Oil Change in Express Lane. Timely and friendly. Facility was nice to wait for vehicle. Lots of magazines to chose from to read. Friendly staff. Finished oil change earlier than expected.

Crawler Conceptz Sixxx

Jun 6, 2016

The crew at York are great. Got me in and out quickly and took care of my Jeep as if it were their own!

Gary C

Jun 3, 2016

Much improved over my last 3 visits. Turnaround time was 1 hour for standard service. Prior 3 visits averaged more than 3 hours for similar service. In fairness, the dealership was experiencing many significant challenges that perhaps influenced my previous perceptions. That said, I was still impressed with the improvements and sincerely hope they continue.Service Consultant, Diana, was excellent - professional, knowledgeable, and customer-centric.Well done to all but especially the service manager! Improvements on this level don't happen overnight. Keep up the good work.

Dan marcum

May 25, 2016

Great buying experience. Will buy again from York Prescott. Tom jenkins is professional and very knowledgeable.

Ralph Born

May 24, 2016

the staff in the service area were all helpful , had a good attitude , were prompt in getting our work done , and got both of our vehicles serviced a.s.a.p. as we live 90 miles away . thank you so much and we will come back when service is needed again .

Lewis W

May 21, 2016

We got a recall notice on our van over a year and a half ago. My wife made between 3 and 5 calls to the service department to schedule a time to get the part installed. Each time she called she was told they were waiting for parts and they would CALL us when the parts arrived.. Finally after getting ANOTHER RECALL notice for the SAME issue we called Chrysler Directly and told them of our issue trying to get this recall repair scheduled. Chrysler placed us on hold and they contacted YORK directly. After a short time Chrysler connected us to YORK and wouldn't you know it they had the part and were ready to schedule the install.. Keep in mind we did not buy our van from YORK so I am suspicious that this played a part in the fact they were not returning calls to us when the parts came in. So we take the Van in on the day it was scheduled and they took the van in before 11:00AM as scheduled and I left my wife's cell phone number to call when it was done. My wife came minutes later and picked me up and noticed the van was moved to the back area of the service parking. We then ran some errands for a couple hours ( side note...sales person calls not a hour after we dropped it off and wanted to know if we wanted to consider a new vehicle because he noticed ours was in the shop) and then drove through the lot and saw that it was no longer out back or in the service parking up front so went and ran a few more errands. Then my wife got a call and had to meet one of her customers so she took me back to the dealership and we noticed the VAN was out front. So she dropped me off at 2:00 PM and I went in and they told me that they were waiting on the paperwork and if I would have a seat they would let me know when they get it. I patiently waited for 40 minutes before I walked back up only to be told we have the paperwork. I asked why I was not told they had it and was ignored and asked to sign. It was only AFTER I got the van they called my wife to say it was ready. Maybe this is just how they operate or maybe it was revenge for calling Chrysler direct but either way it was the worst experience I ever had at a dealership.They were rude when I checked in...asking why I called Chrysler to which I replied we been trying for quite some time to get this done and always were told there were no parts and they would call us. We did lie to them when we said we were not in the market for a new car...we will be getting a new car but it will never be from YORK. I rarely write any reviews and actually do not like doing it at all. But for YORK to not even care enough to apologize for making us wait well over a year to get this done and have more concerns in why Chrysler was called then why they dropped the ball it was obvious to me they did not care about my thoughts or their treatment of me. Me not using them will not mean anything to them...and sadly others will fall victim...but please just be aware...they certainly are not a 4.5 star service center.

Barbara

May 15, 2016

Very pleasant experience in purchasing a car from York. No sales pressure. Everyone we came in contact with was pleasant and there to help. Would definitely buy a car from them again.

Nick

May 14, 2016

Nice facility, quick service. Got in and out quickly and price was lower than expected.

Bill

May 12, 2016

Wonderful experience at the purchase level. I have every confidence, from meeting people at other levels, that any issue that comes up will be just as satisfying. I love my new new Ram 1500 Big Horn.

Mr. and Mrs. Stevens

May 12, 2016

I did believe we,my husband and I ,had a very professional staff on board to service us and.....would like to recommend your beautiful dealership to anyone! I m new to this city but making friends quickly. So thanks again, we sure love our Terrain! Holly

Richard Butler

May 12, 2016

Diana and staff were wonderful to work with at a fair price My truck runs great! I will be back as you have made a repeat customer. Regards, Richard Butler

CAturnedPVgirl

May 11, 2016

I only say Customer Service was a 4 star instead of 5, because the person that was initially supposed to check me in, could not be found by any of the other employees, they searched for 5-10 minutes for the person who checked in the Fast Oil Changes, and finally two other people helped me get input into the computer. Everyone was nice and helpful, and I have more patience than most people as I have to hauling around a couple of kids when I do things like this. The lobby area is spacious and having a couple of ipads for the kids to play games on is SMART!

Lee Patterson

May 11, 2016

Outstanding service department and dealership.....exceptional & professional employees.

Duggers

Apr 26, 2016

A little bit longer than expected wait but they accommodated by having a free shuttle service to run my other errands while waiting. Nice option.

Tom Smith

Apr 24, 2016

Went in looking for a truck with a trade of two vehicles and came out with a used RAM 2500 so far so good. The New vehicle pricing was ok but a used vehicle already has the depreciation taken into account. and most of the bugs worked out.

Tracy A.

Apr 24, 2016

Great customer service. Everyone is very friendly and helpful. From the showroom floor, all the way back to the car service department.

JIM MORRIS

Apr 18, 2016

OVER RATING 5 STAR... VERY GOOD PEOPLE TO WORK WITH.

Linda Harrelson

Apr 13, 2016

York Dodge in Prescott absolutely is TOP SHELF. We visited all the surrounding dealers looking for a new truck. YOrk was the best. The sales staff was helpful, not pushy, so knowledgeable, and the sales Manager Josh White was the nicest and fairest person we have ever had the pleasure of buying a vehicle from and we have purchased a whole lot of vehicles. We never worried for one minute about integrity and fairness. What they said they could do, was done. Never in 45 years has that ever happened. YOU ROCK YORK DODGE

what

Apr 9, 2016

efficient,polite,quick service as promised.enjoyed visit

CLuhrsen

Apr 7, 2016

Representatives were friendly, honest, and helpful. I was allowed to choose my own source of financing without argument. I was shown the type of vehicles I wanted to see instead of what they wanted to sell. And I got a good deal.

Vivian Baumgartner

Apr 1, 2016

I took my vehicle to the Express lane for LOF and had to wait 2 hours and 20 minutes. Had I known it was going to take this long I would have made other arrangements. I should have been informed of this long wait period upon arrival.

elaine m moran

Mar 25, 2016

Service Excellent Extremely Customer service oriented super teamwork

Linda Myer

Mar 22, 2016

As usual satisfied with service. Don't like that when there is a recall the parts are not available and repairs result in inordinate delays. Something must be done to remedy this for the dealerships. Feel free to send this forward to Jeep-Chrysler Corporatin. This is not the first delay regarding recalls for my Jeeps.

Bob

Mar 20, 2016

We have had great service from York Dodge Jeep in Prescott AZ.

Errol

Mar 18, 2016

Second vehicle bought from York, my best friend has also bought two vehicles from York. Will be a third when the need arises!

Ronald A. Beyer II

Mar 15, 2016

Work done at York is very expensive. But, the quality of work is excellent. I took away 1 star on facilities and gave only 4 because the coffee in the waiting room is not good. You would think with what you're paying for service that the coffee would be excellent too. Not the case. I will need to go by Starbucks when I come back for my next preventative maintenance service. I will come back, coffee already in hand.

Denny

Mar 9, 2016

Great people to work with. No hassles. Made the buying process easy with no pressure. Friendly service department. True small town values.

Jillian

Mar 1, 2016

I was impressed how kind the employees were. They gave me an accurate wait time for the services that needed to be done to my car and informed me of my cars progress while there. Their facility is clean and comfortable. Overall I was very happy with my experience there.

Nick Richards

Feb 28, 2016

This is a great dealership. I have business of one kind or another with them for almost 3 years. I love the team.

Janet Phillips

Feb 26, 2016

York had the vehicle I was looking for and sales people that made the purchase a breeze!

Jessie

Feb 14, 2016

Customer Service, the prompt attention was the main reason for my report.

Majed

Feb 14, 2016

I was driving 2012 Dodge Challenger rt, all my service was made at York dodge Prescott, I have a experience with them and they very nice with customers

Bill Wrigley

Feb 11, 2016

Great service and polite cashier. Van driver for trip home was a delight. They have redone the service area and it appears highly functional.

Earl

Feb 8, 2016

Service was great, my truck limped in and I was afraid of what the outcome might be, thank ygreat and can't believe the difference in the way it runs... Thank you so much to the diesel tech!

Beth And Bob

Jan 30, 2016

We have been dealing with Ford dealers for years and have found this Dodge dealer In Prescott ,AZ to be the best, smartest and helpful dealer we ever dealt with.Our salesman went out of his way to make leasing this car easy as did the manager.The finance guy was fast and no trouble understanding the deal.Service , parts and the rest of the crew knew what to do and how to do it. Like our Free rental. We picked up parts for another dodge truck and they actually knew what To get.Keep it up York ,we will recommend you for sureBeth and Bob

Ron Mayer

Jan 27, 2016

I have been a customer for over three years. During that time I've bought two vehicles (used) and have both my Jeep vehicles serviced there. Always satisfied with all my dealings with them, is how I describe my overall experience.

Judith Rakyta

Jan 11, 2016

My overall experience at York Dodge was a very positive one. Mark was very helpful in every way and I would recommend this Dealership and him personally to anyone.

Rob & Mary Ward

Jan 9, 2016

The whole process went very smooth. Tom Jenkins is very knowledgeable and professional. I would highly recommend this salesman to anyone. Very courteous and not pushy at all. J.P. Sinkey in the financial department as well was very knowledgeable and courteous. The whole experience was very smooth and quick. Thank You York Dodge we love our 2014 crew cab Eco Diesel !!

Kim

Jan 8, 2016

My service advisor was very nice and pleasant to deal with. The cashier that waited on me was very rude and unprofessional.

Don

Jan 6, 2016

Yes it broke after less than 3,000 miles! Parking brake module. I purchased this car at this dealership and was satisfied with the complete sales process. But to the service problem. The dealership needed to keep my car due to the holiday and their needing to order the part, but they did take care of my transportation needs while my Cherokee was being repaired. Overall I am completely happy with York as a dealership. I reserve my observation about my Jeep purchase until I put more miles on it.

Philip Holl

Jan 5, 2016

Painless buying experience. Mike Strickland was excellent. Both the trade-in allowance and purchase price on my new Jeep were both fair. Would recommend York Dodge to anyone purchasing a new vehicle.

KC Polk

Jan 4, 2016

Jake and crew did a nice job, My Truck was done properly and on-time. Overall, very nice and smooth transaction. Thank you!

Russ Dowling

Jan 3, 2016

Went in to schedule an oil service like usual. When I walk in it had slipped my mind that the service dept. had gone through a change. For a simple oil change you only need to pull into the express service lane and they get you right in. I love that. Thank you.

Vicky Williams

Dec 31, 2015

Everything was done to my satisfaction and in a timely manner. I was able to avail myself of the courtesy shuttle to get home and then back to pick my car up. Very pleased with all services

Ector Ramirez

Dec 28, 2015

Great experience! Tom Jenkins went above and beyond what his job entailed

Denny

Dec 23, 2015

Very friendly staff. Listened to my issues. Kept in constant contact with me on the progress of my service repairs. I would recommend York for top notch customer service. I will purchase my next vehicle from them.

Gregory Schaefer

Dec 18, 2015

Great job and even though it was a major repair it was completed in a reasonable time. A overall very good experience!

Carl marsee

Dec 15, 2015

Tommy took great care of us. He Was thorough in his recommendations and patient with our questions.

Debbie Bogue

Dec 15, 2015

York Dodge has always been good to us!! Last year we bought a Dodge Ram 2500 and a Charger!

HEATH FAMILY

Dec 9, 2015

We were very happy with the help we had choosing our new vehicle. The whole crew were very helpful.

Chris

Dec 5, 2015

Really great purchasing experience. Awesome customer service. Mike is great!

George

Dec 4, 2015

My experience was very positive.The appointment was made in a timely manner and was kept. The work was accomplished in the time frame estimated. Although not needed transportation was offered.The service writer was helpful in recommending baseline maintenance level for this used vehicle.After service briefing was comprehensive and helpful leaving no doubt that good value was received.

STEVE

Dec 1, 2015

Recently purchased a 1 owner car at York and was extremely satisfied with this dealership

doug

Nov 22, 2015

Fine group of car people who showed a genuine interest in my needs.

Susan Williams

Nov 16, 2015

I've been coming to York Dodge Chrysler for years having purchased our trucks there as well. Whenever I need service, Jake ALWAYS goes above and beyond when it comes to taking care of my needs. Even if the dealership is busy, he always seems to be able to get my truck serviced when needed and goes the extra mile to make it as convenient as possible.

John

Nov 13, 2015

Jimmy is amazing! Definitely by far the best experience we have had purchasing a new vehicle!! Friendly honest patient and he is super funny. Not pushy at all. I will definitely buy my next vehicle from him.

Andrew

Nov 12, 2015

I would have given them 5 stars for quality of repair but the tech. failed to clean the gear oil and grime off of my brand new wheel.

Paul morin

Nov 7, 2015

Always great service and Courtney's employees. Work is always done in the time allotted, a courtesy vehicle is available if needed.

Donovan Tretsven

Nov 3, 2015

great service! Came In for an express lane oil change on my truck and was done in a great timely manner. I am very satisfied and will be back again.

Gerald Alvarez

Nov 3, 2015

Came in on Monday at 0715 to the Fast Lane for Oil/Filter Service, Tire Rotation, and in one hour, was out.Great Service, and we know who our Car Dealer will always be...besides I Love Dodge/Jeep Vehicles.

Anthony S. Brown

Oct 29, 2015

The only complaint I have is that when I made the appointment I was told 11 a.m. But when I showed up I was told that my appointment wasn't until 11:30 a.m.

Terry

Oct 24, 2015

Things were done in a timely matter. When we got the truck the tire light was on so we had to check pressure ourselves and make sure the pressures were right so we could get the light to go out, after we paid for tire rotation!

Lynne Brigham

Oct 18, 2015

I am totally satisfied with York Dodge etc. My salespersons Patrick and Dustee were the best that I have had in years of car-buying experience. Prior to the sale I had been taking my Dodge Neon to York for maintenance and never had a bad or unpleasant experience. I love the Chrysler 200 that I purchased and I will continue to be a loyal customer of York. Thank you Patrick and Dustee.

Vern Barker

Oct 18, 2015

Had my 2015 challengers first service done here. Very satisfied with the service department at York Dodge Chrysler Jeep Ram. Very nice and professional people.......

Bob Severy

Oct 17, 2015

Your service is wonderful and will done, but the time and effort to fill out the questions on the form you send out every time I take a car in to get something done be it service, recall, or whatever are always the same I would rather just say YES or NO

George Bergeron

Oct 14, 2015

Diana Patterson is a Gem. Getting a car serviced is never a pleasant experience but this one was o.k,

Phil

Oct 13, 2015

We're fortunate to have such a facility in the tri city area. each time we've been in for parts or service we left completely satisfied.

Dave

Oct 12, 2015

Please in every way. Very responsive and easy to work with. No surprises.

Abe & Judith Sears

Oct 8, 2015

Very satisfied with help received in service department and sales department

Tim

Oct 8, 2015

Fast service. Airbag recall 2007 Dodge truck. Service desk now inside, looks great.

sheila

Sep 30, 2015

this is the third car I purchased from YORK DODGE and I have had nothing but good expierance with them. I would highly recommend them . This time the sales person was Tom Moy . He went out of his way to explain everything about the vehicle . The price was good and I would buy from them again.

lorraine

Sep 16, 2015

Travis was wonderful!!! Overall, we ended up purchasing two cars and actually had a good time doing so. Friendly staff and we got great deals

Dave

Sep 15, 2015

Friendly staff and nice dealership. Good section of cars for any budget.

Janey Wright

Sep 15, 2015

Always a great experience. Love the remodel in the service department.

Hager

Sep 14, 2015

Over all good, the lady helping me was great. The facilities are under construction so I know it should have a higher rating later when completed.

John Brooks

Sep 14, 2015

York & Staff,Mike Strickland on your sales staff was great to work with. He answered all our questions and concerns. All of the process went well.The next process will be the service. Hopefully this will work out as well as the sales worked out.Thank You, John & Jonell Brooks

Bob Rose

Sep 13, 2015

My "new" battery (installed by my previous service center in Maryland in Jan 2015) gave up the ghost in late August. It would jump start real easy (usually) but it would not hold a charge after driving around for an hour or more. I stopped by, you guys diagnosed the problem, reached out to my previous Dodge Service Center and confirmed the battery was still under warranty and popped in a new battery and all is good. Thanks.

Craig H

Sep 13, 2015

Recent purchase of a used truck was a really good experience, sales helped get the one we wanted and knew what they were selling. Buying local saves long distant repair issues if any arise.

Doug

Sep 13, 2015

Great to know all was ok to leave on our trip. Several other places we have gone to have fallen short on there inspections and fluids weren't checked. Truck was washed and looked great . Thank you!

Harold Poppen

Sep 12, 2015

Friendly service and prompt responded to problem.the free shuttle service was very nice.

Larry Brady

Sep 12, 2015

York Jeep was the only dealership in the State of AZ that had the exact make, model and color of Grand Cherokee that we wanted. They were also the closest Dealership to our home. The car was ready and in perfect condition when we came in to see it. The entire purchase process was swift, efficient and easy. We couldn't be more satisfied with this Dealership and would recommend them to anyone looking for a quality place to purchase a vehicle.

Charles & Linda White

Sep 6, 2015

We have purchased numerous vehicles from York since 1996 and have been very satisfied with the sales process and the service maintenance . Very professional all the time, every time.

Ed B.

Sep 6, 2015

I've purchased many new vehicles in the past, and I can safely say this was the best buying experience that I have had. They were knowledgeable, efficient, and the process was smooth and quick. Will definitely recommend to others!

Randy Stout

Sep 4, 2015

I had a great experience. No hassle and friendly environment. I would definitely buy again from York.

Ed Willis

Sep 2, 2015

As always, the service provided was both "on time" and efficient. In my many years of doing business with this dealership, I have never been dissatisfied with either buying an automobile, or the quality of the service provided thereafter.

lee

Sep 2, 2015

the sales person was extremely nice & helpful in every way. however i have already filled out one review to which i think is more than enough. this is annoying so please quit asking to fill out more.

Tom Buddington

Sep 2, 2015

Service rep Dianna Patterson was very courteous and extremely knowledgeable. Many Kudos from me!

Dave Roamer

Apr 16, 2013

I've had the pleasure of purchasing two brand new Jeeps from York Dodge Chrysler Jeep Ram in Prescott, Arizona in the past 14 months. On both occasions I felt that from the General Manager to Finance; all genuinely liked what they were doing, knew their products, and were innovative in their ideas. Their vehicle inventory never hurts, either. Whether it be upgraded tires and lift or full blown Rubicon Unlimited to JK-8 pickup conversion, York is doing it. John, their outstanding General Manager, Chris, Scott, the 'Jeep Guy', Thomas in Service, all the team are knowledgeable, approachable, and looking to make a deal. My window for monthly payments would really determine whether I could purchase the vehicle or not. It was that simple. They bent over backwards to meet that window, and actually came in under it! A new Jeep is everything I've been looking for in past Jeeps I've owned, and for once I don't feel like I have to rush out and buy a new bumper, winch, or... Well, I've never known a Jeep owner that didn't dump thousands into it. After all, 'Jeep' does stand for 'Just Empty Every Pocket'. I am very happy with the deal(s) I have received at York and also know good people when I am around them. York has their finger on the pulse of the local 'Jeep Community', and is certainly, in my opinion, the best Dodge / Jeep Dealership in northern Arizona. Our thanks to all there.

Moving to Prescott

Feb 3, 2013

They worked with us for over two weeks trying to make deals work. We finally bought from them because of their diligence. The General Manager, John, and the Sales Manager, Mike, were great.