Zeigler of Kalamazoo reviews

Sarakzoo

Aug 2, 2016

The price isn't always what it seems. When I called it is the "lease" price that's listed, not the price you can buy it for. It is $10,000 more to buy it. Don't get your hopes up!!!

Martha Cole

Jun 30, 2016

I have purchased several vehicles over the years and had them serviced there. While waiting for service 18 months ago I walked on the sales floor and looked at the new MKC. When the time buy arose, I went back to the same sales person. The whole sales process was great.

Jody Ross

Jun 29, 2016

I stopped by Harold Zeigler to look for a new car. I was driving a Lincoln MKZ. I left shortly thereafter with a Lincoln MKC. I love the car. I loved the process. I think Zeigler is a cut above all other dealers. Happy to be a member of the Zeigler family.

Wayne Gorter

May 18, 2016

My place for servicing my Lincolns. Always done on time and per quote.

Paul Vickery

May 11, 2016

I came in for an oil change and tire rotation. I also told them there was a loose trim piece on the top by the sunroof. When they finished, in addition to the oil change and tire rotation, they had also replaced the loose trim piece and washed the car. Always excellent service!

Therese Reddan

May 3, 2016

We always have a positive experience with George and all the employees of Harold Ziegler!

Angie

May 1, 2016

Contacted Joe by email on a vehicle I found online. He was quick to respond and we set up a time for me to go test drive. Enjoyed getting to take it out by myself and check it out without someone hovering over me. The deal came together and I drove off the lot with my new car in less than 4 hours... Mostly because I drove 4 that day... Process went so smooth.

Fred Rufus

Apr 11, 2016

We have purchased two Lincoln Towncars and we still have our 2012 Lincoln MKZ. My wife and I have been very pleased with the maintenance service and the staff members handling our service. Receiving our cars have always resulted in the correct maintenance and a clean interior. We are happy to be customers of Zeigler.

Penny Benson

Mar 31, 2016

We worked with Casey Bush at Zeigler Honda in Kalamazoo,Michigan and have worked with him previously. He is an expert's Expert and has always been wonderful to work with. Our 2016 Honda is a beauty and a joy to ride in!! We are very, very happy with this purchase. I have been a Customer of Zeigler's for years and have never been disappointed with any auto I have purchased from them. I am in my 70's and do not expect to ever deal with any other dealership for the remainder of my driving years.

Cheryl

Mar 30, 2016

The dealership was very accommodating of my needs. They were efficient and very knowledgeable about the car that I wanted.

MP

Mar 21, 2016

Great service and facilities, always know I'm in good hands

Matthew Weaver

Jan 29, 2016

Top notch company; always impressed with there customer care. Never fear going there for service or to buy a car. I have purchased a dozen or more cares from this organization in 30 years!

Judith Beam

Jan 24, 2016

The salesman was very helpful in getting us on the road in our new car.

Paul Wasielewski

Jan 11, 2016

George Burrell & the entire service team are great!

Colette Gushurst

Jan 8, 2016

2016 MKX- HAVING PROBLEMS WITH THE VEHICLE. STAFF ARE HELPFUL AND APOLOGETIC

J.T.

Jan 6, 2016

Just bought a slightly used 2014 Ford Expedition from the Kalamazoo Pre-owned facility. I dealt with John Miner and had a great buying experience. I would highly recommend this dealership and John Miner, if you're in the market for a vehicle.

Linda Sears

Jan 6, 2016

I appreciated the prompt and speedy service. The staff was friendly and helpful.

Patrick Quinn

Jan 5, 2016

George in Lincoln service is as friendly and efficient as anyone I have meet at any dealer. He knows his stuff. The facilities get a 4 because the building is being updated.

Ruth Wiser

Dec 30, 2015

Ease of requesting service appointment, greeted with a smile and service completed in less time than quoted. Thanks!

Mari Wielopolski

Dec 27, 2015

I was very pleased with the speed and addition to detail of service, the condition of the car upon completion, and the Service Team's willingness to assist me with the interior windshield cleaning.

Dan Liston

Dec 9, 2015

2010 Lincoln MKT business vehicle, George understands completely the issue of keeping me on the road and is always very accommodating. Very high praise for his level of customer service.

Carol Hurley

Dec 5, 2015

Oil change. Staff always friendly and courteous. Car wash at end of oil change.

Evelyn Vandyk

Dec 2, 2015

great personal, always have a clean car when finish the work it was bought in for

Dale Snow

Nov 30, 2015

2016 Lincoln MKX. Second Lincoln purchased from Harold Zeigler dealership in last eight months. The first was a 2015 Lincoln MKZ. Both have been superb vehicles for us! Sales, service and managerial staff members at Harold Zeigler have been equally superb. A real pleasure to work with.

Marla Williams

Nov 23, 2015

I have a Lincoln MXZ and I can for routine service. I trust and want to continue to trust the service staff.

Gene Vogan

Nov 17, 2015

Your folks are knowledgeable, competent, efficient and friendly.Management must hire &/ or train we'll.

John Monday

Nov 17, 2015

The usual great service...............................................!

Jody Ross

Nov 11, 2015

The Ziegler team is outstanding -- understanding, polite, and detailed in their explanation. I never worry that the quality and the scope of work is less than outstanding.

Karl Freed

Oct 23, 2015

George Burrel is super, he saved time and money for both Zeigler and me, on repairs needed for my MKS.Repairs werGeorge urrele done in a day, on time and for less than I expected. Give george an A+

Christine

Oct 13, 2015

As usual, quick, friendly service and I got my car back all clean and shiny.

Jamie Miller

Oct 11, 2015

everything was great!!!!!!!!!!!!!!!!having to say 50 words is a waste of time.Jeff Jones was wonderfullis this enough?

Jody Ross

Oct 9, 2015

As always the fellows are warm, informed, and helpful. My car was in for an oil change, the fellows let me know about two recalls (and that they had the necessary parts), added the recall work and provided me with a car. If you have not tried Zeigler you should -- the experience will provide you peace and reassurance.Thanks!

Patrick Flynn

Oct 4, 2015

Always professional, on time and informative. The best of the best!

Wayne Gorter

Sep 12, 2015

Always get excellent service. Great staff! Would never go anywhere else.

Constantine Gianakaris

Sep 10, 2015

At first I hesitated to take my Ford Escape to Zeigler for service since it was not a car sold by Zeigler. But because I had bought Zeigler products for years (Mercury, Lincoln) and used they`r service department, I eventually took the Ford to them. There was no difficulty whatsoever because it was not a model they sell. Service was prompt and thorough-totally satisfactory.

Dan Liston

Sep 10, 2015

I own a 2010 Lincoln MKT; not only do I love this vehicle, my experiance with Zeigler has been stellar for one specific reason- George the Lincoln service manager!!! I cannot express my gratitude enough for his attention to detail; my vehicle is a personal/business car that is important to be on the "road". Again, it is George that makes sure all is completed and that i am fully informed as to any delays or issues. Please be certain that this is read and passed on, feel free to contact me to elaborate. Dan Liston

Donald Barraia

Sep 10, 2015

We've been going there for a very long time and we like the dealership in the service . We been going there for very long time and we will enjoy the dealership for service with George he is a great service tec.

Jimmy Young

Sep 9, 2015

From the moment we arrived at the dealership you felt welcome. Jason was our salesman and he took good care of us.He gave us information on the car we were looking at and we dame back the next morning and we drive our new car home before 3:00pm.Great people here!!! Will tell everyone about our great experience!

Robert Hayward

Aug 12, 2015

The staff should have more accommodating since the dealership was under construction to expand to sell other carlines & the customer had to go to other buildings to use the bathroom.

Dennis Cashen

Aug 1, 2015

The service staff was very helpful when I returned my car to fix a prior service problem. It was handled quickly and in one day, thanks !

DG

Jul 28, 2015

I had a telephone conversation with salesman Mark regarding a particular car Zeigler had listed on the internet that I was very interested in. He was a fast talker and fit the description of a typical used car salesman. Mark was extremely pushy and cared more about listening to himself talk than give me an opportunity to ask the questions I had about the car. During our conversation I finally was able to ask him to confirm the engine this particular car had. He opened the hood and told me it was a 4 cylinder, however, in the seller comments of the ad, it stated a 3.6 liter V6 Pentastar. He had Virginia email me, who according to Mark, took care of the internet listings. She had thanked me for brining it to her attention and was taking this to her Manager. That was almost 3 weeks ago and the verbiage was never removed from the internet listing, even tho it was not the engine in the car. I also had emailed Virginia 2 weeks ago to inquire of Virginia why it was not changed when she was confronted that it was incorrect. There has been no reply or any explanation from anyone at the dealership. My experience dealing with Mark and Virginia at Zeigler's has been a real disappointment!

Sean Baker

Jul 16, 2015

Service was great, always know I'm getting the best quality work at this dealer.

Joyce Bill

Jul 15, 2015

Service was good!!! Waiting area clean, service person polite.

Frances Hoard

Jul 13, 2015

We never have any problems, that's why we keep coming back. Also we like how generous you are to the community.

Cwhite

Jul 10, 2015

This is the second time I've been here and they are great. I had Virginia she helped get me in a Town and Country that I wanted and had me our the door in two hours Thanks Virginia. I can't remember everyone's name sorry but I'll be back for my next.

Diana Brown

Jul 10, 2015

Personal Prompt Service..........................................................................................

Martha King

Jul 10, 2015

I have always had my service done by Ziegler where I bought the car in 2008. I have consistently been happy with the service done by Ziegler's. My Lincoln MKZ has had its ups and downs with needed service. A recent visit found a sensor was needed for the driver's airbags. I certainly did not know what the word "sensor" meant. I always feel as if I am given the special attention I need.

James Babel

Jul 3, 2015

My vehicle was taken for service before the appointment time and was finished twenty minutes before the projected time.

Philip Teitelbaum

Jun 30, 2015

Bought a 2015 Lincoln MKX and love every minute we have with it. It is a great car to drive, incredible to ride in, and beautiful to look at. An outstanding purchase for a car where every detail was well thought out!Staff at Zeigler were wonderful, starting with our "Advisor" Jason to the Manager, Matt. Everyone was patient and accommodating but best of all, they let the car sell itself!Great overall experience that only got better each day we drive it!

Jason Koenig

Jun 29, 2015

I received an oil change. The staff was very friendly and helpful.

Joanne Ross

Jun 29, 2015

I am always happy to have my car serviced at Zeigler. The staff, especially George, welcome me, treat me with patience and respect and perform services in a timely and competent manner. In a world full of change and shoddy work - I have found peace at Zeigler.

Rhonda Egidio

Jun 29, 2015

I purchased an MKZ hybrid. Very class service from purchase to after care--- and I love the free car washes---I use them often to keep my car looking good. I feel like I could go in anytime with a question. I would purchase form Kalamazoo Zeigler again

Nancy Wuszke

Jun 23, 2015

They found the problem with my tires when a another Ford dealer a month before missed the real issue.

Timothy Mitchell

Jun 19, 2015

I was able to get in and out quickly for an oil change.

Margaret Derhammer

Jun 12, 2015

I was satisfied with the service,as always!!Margaret Derhammer

Bernard Squires

Jun 11, 2015

service dept - prompt greeting, service performed satisfactorily and in a timely manner, will be glad when construction is finished, waiting area is OK

Andrew

Apr 14, 2015

My wife and I worked with Lee Coville at Harold Zeigler Honda dealer in Kalamazoo Michigan when looking for a new Honda Odyssey. We are internet shoppers so we wanted someone comfortable with e-mail. Lee was perfect for our internet shopping. He was very responsive and answered all of our questions faster than anyone else weve ever worked with. If you are in the southern Michigan or Northern Indiana area, definitely contact Lee.

TEB

Apr 5, 2015

Found me a rare manual transmission CR-Z and made me a great deal on purchase.

Don

Mar 19, 2015

We purchased a new Honda CRV from Rick Gregg, the service he provided was very professional and detailed, he spent a lot of time helping us become familiar with the features of our new car and offered assistance if the future if necessary which due to the complexity of the new car we will likely need. Thanks for the service

Sharon Tomlinson

Mar 12, 2015

My experience has always been very positive, before my recent visit I realized I had made another appointment at the same time. I was offered a car to use to keep the other appointment they washed and filled the car with gas. The service man went overboard . I was impressed. This is the kind of treatment we have received from the car salesman to the service department. They know how to operate a business.

Brian Montgomery

Mar 11, 2015

George Burell all tge staff in service as well as tge lead service technician were wonderful. They have generated future business for Zeigler Kalamazoo for sure.

Martha Poolman

Mar 4, 2015

In late 2013 I purchased a 2012 Lincoln MKX. I am enjoying the vehicle very much. As usual, the service was very good. I was told it would take about an hour and they were right on the money. The service manager reviewed what they had done and informed me of future things which may need to be done. You have an excellent service department.

Randy Smith

Mar 4, 2015

always great service. Helpful and courteous staff. Fast and reliable repairs

Wendy Bisel

Mar 4, 2015

We are always treated very well at this location. George is always very helpful and friendly. Thank you!

Sandra Jurich

Mar 3, 2015

George Burrell is your most valuable asset! He is very accomodating, is quick to give a good explanation of the issues at hand and to also expedite action! As for work completed, I do not feel any difference, so I do not know if that is good or "not so much"?! I love my MKX and the wonderful ride that it provides. The comfort level of this vehicle is beyond words and must be experienced to be appreciated. As for facilities, you could do a little better by providing decaf coffee, too. Also, why not have some literature on your available brands and vehicles? You have a captive audience! Use my time to benefit you, and me!

Cortney Kelley

Mar 2, 2015

The stag was very nice and accommodating! They answered all questions I had!

Laura Kay

Mar 2, 2015

My MKZ is the best vehicle I've owned and the service provided by the Harold Zeigler staff is amazing! They are very friendly, helpful, and I truly believe they realize that everyone's time is valuable. And, I love their honesty!!! I went in and told them I needed new brakes and several other things done. Instead of just replacing the brakes, they told me I didn't need new brakes yet. My heart was full of trust when I left there after my car was serviced. That speaks volumes! That alone will keep me coming back to Zeigler for service and new vehicles.

Robert Erikson

Mar 2, 2015

We had a excellent experience working with Jeff Jones to purchase our MKC. His low pressure approach gave us plenty of time to make a decision which we will be happy with for a long time.We will definitely recommend Zeigler and Jeff to our friends.

David Mcclintic

Feb 26, 2015

As always the service desk was as good as it gets thanks

Martha Cole

Feb 25, 2015

Due to the Artic weather, my 2007 Taurus needed a new alternator. The price was reasonable and the service was timely. What I really appreciated was the shuttle service in the morning and in the afternoon when the car was done.

Ann Dunayczan

Feb 24, 2015

The staff always treats me well. Service was efficient and done in a timely manner. I feel that MY time is respected by your staff.

Gary Maystead

Feb 23, 2015

The staff was very helpful and got me in for an oil change within 15 minutes of calling. They also quoted me on tires, however, the quote did not include the same warrantee that I could get from Belle tire, so I went with Belle tire for their additional warrantee and service after purchase.

Judith Beam

Feb 19, 2015

We had an oil change. Friendly pleasant service by George.

Tim Hosner

Feb 19, 2015

Fast, friendly excellent service. I am hoping to receive another coupon booklet for future services.

Donald Barraia

Feb 18, 2015

The battery was under warranty and was replaced. Excellent service.

James Mclachlan

Feb 18, 2015

Very polite, timely service. Clean, comfortable waiting area, shuttle service available. highly recommended

Dale Snow

Feb 17, 2015

This was a new purchase and initial vehicle prep -- Lincoln MKZ. All contacts were friendly, courteous, professional and generally outstanding. The car arrived when promised and was immaculately prepared. The sales representative, Jeff Jones, was extremely thorough and thoughtful in his work with us, and his orientation to the operating systems on the car was exceptional. Our experience was completely satisfying in all respects. Thank you!

Norma Simmons

Feb 17, 2015

Always polit, competent! Recommend them and know I can trust them.

Constance Selig

Feb 16, 2015

I brought my Sable in because there was a leak in the sunroof area. They found that the drains were partially plugged and promptly took care of the problem. When I went in to retrieve my car I asked the man behind the counter what I could do about the watermark on the headliner. He said he normally did not work that area and could not answer the question. I was a bit disappointed I am normally very satisfied with the work and the customer service. I believe he could have called someone to the front who could have answered my question or at the very least ask me to call later when someone would be available who could answer it.

Douglas Wood

Feb 16, 2015

I have been leasing Lincoln MKZs and MKXs for over 8 years. Each of the leases were with Harold Zeigler for the following reasons:1. Very competitive pricing.2. Excellent sales personnel who are knowledgeable and considerate.3. Great follow up and service department that is first class.This time was different as I was trying to get out of leasing and into a purchase. I worked with Jeff Jones and the team at Zeigler's for several weeks as I tried to make up in my mind as to purchase of a new MKX or buyout my 2012 MKX. Jeff fully understood in January that I was focused on a buyout instead of a new purchase. However not discouraged, Jeff followed up immediately in early February with some new pricing and incentives along with zero interest financing.I went back in and spent additional time with Jeff as he guided me through the decision process. Jeff and your entire team were helpful and offered the right amount of assistance in my decision. When Jeff showed me the choices, he never pushed any one car but just offered assistance. Soon we were focused on a new Limited Edition that was sitting on the show room floor. We shook hands and the deal was done. I left a deposit and Jeff arranged for pickup the next day. My wife and I both went in to pickup the car. The process went smoothly and with all the papers signed, Jeff walked out to our new car and did a great job in showing us all the options and features. The whole process took less than an hour from us showing up until we drove off with our new car. Needless to say we were happy with the whole experience and the knowledge that Harold Zeigler's fine staff and experienced service people were there to back it all up.

Stephen Wilcox

Feb 16, 2015

The guys in the Express Lube Service are Friendly and Fast. Have always had a good experience everytime I have had my cars serviced by them. Wouldn't think of going any where else. Steve Wilcox

Tulani Glenn

Feb 16, 2015

It helps to know the service provided is friendly, efficient and reliable when you really don't want to have to face car repair or maintenance iasues.

Janice Sparrow

Feb 14, 2015

Service was quick and George B. was very informative and polite.

Joseph Hamblin

Feb 9, 2015

Ive never been disappointed at harold zeigler whether it be purchasing an automobile or having it serviced, it's always been first class.

Deborah Bordner

Feb 7, 2015

I always appreciate the cordial, prompt and efficient service I receive.

Jack Dreyer

Feb 6, 2015

HZ has been taking care of my MKZ for the day I purchased it and the service has always been great. If it not continue at the same rate that it has and slips more than twice, I will purchase my next car from another company that is not Ford. Service is the most important criteria when I purchase our next car.

Marla Williams

Feb 6, 2015

I'm dedicated to taking my 2011 Lincoln MKZ to your establishment for servicing. While I understand the situation, I was a little frustrated about a noise I heard at home but wasn't noticeable when I took my car in for review. Service department assured me they had this documented so that should this condition reappear (after auto off warranty) they will work with me. I appreciated the service personnel's prompt follow up call to discuss this situation with me.

Tim Hosner

Feb 5, 2015

We really appreciate the fact that prices are reasonable and the staff is well trained.

Steven Soper

Jan 26, 2015

Everything went smoothly during the oil change process.

Brian Montgomery

Jan 23, 2015

George Burrell realy helps out his clients. I will definately buy another Lincoln there because of Georges service department.

Andrew Gabriel

Jan 22, 2015

Very kind and helpful! And quick despite the fact they were pretty busy when I came in. Great service as usual. If you currently get your oil changed by Firestone or Uncle Ed's, stop. Go to Harold Zeigler. They give a free car wash and complete an all around inspection on brakes, tire tread, fluid levels, etc. and provide a detailed report on their findings. I always leave feeling like my car is in tip top shape. The oil change is only about $35 for the manufacturer recommended synthetic oil plus the filter.

Francis Scholly

Jan 21, 2015

Getting ready for trip to Pennsylvania, our car battery was dead. We called George Burrell and asked him if we came in could he help us by installing a battery in a hurry. He assured us that he would take care of us. He has always been very efficient and great to work with. He was ready for us when we arrived, and did a great job of getting us on the road. we greatly appreciated his effort, because we had appointment's in Pa, and already were way behind.

Michael Kenny

Jan 21, 2015

MKX Lincoln oil change- quick and efficient. Done in snow conditions in January 2015.

Richard Stevens

Jan 19, 2015

2010--lincoln mkx--handle repair!!The whole team at harold zeigler lincoln did an extremely fantastic job---They did what they said they would do in a very timely fashion--thx to all the service personal for a job well done!!regardsric stevens

Samuel Garceau

Jan 15, 2015

We always get good service , easy on and easy out . Feel good about going there even if the price seems high sometimes

Donald Barraia

Jan 14, 2015

As always we were taken care of by our service rep George

Michael G.

Jan 8, 2015

The staff was very helpful and the service was prompt. I have no complaints.

Constantine Gianakaris

Jan 6, 2015

Lincoln service people gave prompt attention to my needs--a new battery. Courteous and prompt.

Paul Bartz

Jan 4, 2015

Working with George Burrell is always outstanding. We also like Joe Kornetti's work.We're disappointed though that Lincoln hasn't taken care of the water leak we've had that fills up the right rear foot well after every rain. Seems that that problem is very well known about the Town Car on the Town Car forum.

Dan Miller

Jan 1, 2015

Very good job by everyone. I trust Zeigler Service.

Ford owner

Dec 30, 2014

I needed to minor repairs to my Taurus -- a headlamp and a washer hose. I dropped off the car and took the shuttle to work, which I appreciate so much. The car was ready before noon and the cost was reasonable. I expect great service from Z and I get it.

Michelle Ellsberry

Dec 29, 2014

It was a stress free, convienent, and pleasant experience.

Tracie Mackey

Dec 27, 2014

Didn't think I'd be able to get in for service on my lunch hour..but they had an opening..and I made it back to work on time.

Mark Outinen

Dec 24, 2014

HASSLE FREE visit as usual. Its why I keep coming back!! Thanks for the Car Casey Bush!!!

LeAnne P

Dec 23, 2014

Great experience, they made the process easy from start to finish.

HappyGirl

Dec 19, 2014

I bought my car from Ziegler in March. I have since gone in for two oil changes. The customer service on all occasions has been phenomenal! I've never had to wait more than 15 minutes for an oil change and was always offered refreshments while I waited. The buying process was also very drama free, I'd bought my previous car from a different kalamazoo dealership, and will definitely be buying any future cars from Ziegler.

Maryann Rigoni Southland

Dec 19, 2014

Everything was great. Customer service fantastic. Only minor complaint is my vehicle didn't get washed like you usually do.

Nancy Snyder

Dec 19, 2014

I own a 2013 Lincoln MKX. I brought it into the service dept. because it wasn't starting.George took care of me, listening to my description of the problem, and promptly wrote up the order and said they would take care of the problem. I left it at the dealership overnight to ensure that it would start the next morning. Sure enough, it was the battery, and I picked it up the next day - it's running/starting beautifully.Thanks for everything.Nancy Snyder

Sherry Fletcher

Dec 19, 2014

EXCELLENT SERVICE THANK YOU......All points inspected, car wash, friendly service . But........... COLD waiting room burrrrrrrrrrrrrr..

Wayne Gorter

Dec 18, 2014

All went as scheduled. Great service. Advisor very courteous.Wish they would provide newspaper in customer waiting lounge

James Hankey

Dec 17, 2014

I came in for a regular maintenance and was out in less than 1 hour. Everything was reported in writing. Gray service, again.

Sharon Tomlinson

Dec 16, 2014

The service was great as usual. Everyone is always very helpful.

Derek Quinn

Dec 12, 2014

The service staff did everything that I scheduled to do with them and ordered the parts for the new issue that I brought to their attention at the visit.

Ron Grant

Dec 11, 2014

We are constantly amazed at the superior level of customer service you deliver. We are now spoiled. Compared to what we used to get in AZ at our Cadillac dealer..............well, there just isn't any comparison. You are the BEST!

David Hutton

Dec 9, 2014

I had a complete brake job done to my MKZ. The brakes work fine. However, I now have some "clunking" that appears to occur in the brakes (or front end) when the brakes are applied...especially after backing up or shifting from forward to reverse. Any ideas? Thanks, Dave H

Tulani Glenn

Dec 9, 2014

Fast and courteous! I appreciate the attention to detail regarding my service. Thanks

Scott Lyke

Dec 8, 2014

Came in to get my oil changed and tires rotated. Staff was very helpful. The only concern I had was that I couldn't tell by the work order if the tires had been rotated.

Neekisha Shaver

Dec 7, 2014

I have a Lincoln mks.. I brought it in because something was wobbling in the from left side of car.. George the lincoln service mngr was MORE then helpful and accommodating to me while my car was being serviced.. Thanks George for genuinely caring!

Nancy Snyder

Dec 4, 2014

I have a 2013 Lincoln MKX and last weekend I went to start the car and it did nothing. Click, click, click and she wouldn't turn over. I called the service dept. and George answered the phone - told me to bring it in at 12:30 and they would find the problem.Sure enough, the battery was bad and they installed a new one.The service was great, the problem was fixed, and I was on my way!! Thank You!!

Darrel Bushhouse

Dec 2, 2014

Recall check up on steering components. All good and thanks for washing my car. Could have used a ride to the Secretary of States office though. Man was that a cold walk.

Joyce Brannock

Dec 1, 2014

The staff was courteous and helpful, and the wait time was minimal.

Kevin Embury

Dec 1, 2014

Matt Pechulis is very easy going and his personality makes him easy to approach and work with.

Robert Hayward

Nov 27, 2014

In & out very quickly! Everything done that was needed.

Karl Freed

Nov 26, 2014

I am totally satisfied, I called George Burrell and got in the same day, for maint., Car was done and washed Clean in 25 minutes, George is the Best,,,Karl Freed

Rickey Kowalski

Nov 25, 2014

As always, the service department did an excellent job during my last visit. The staff is courteous, friendly and very professional. I have been bringing my car (2007 Ford Fusion) in for regular service for the past six years. I wouldn't think of taking it any place else!

Daniel

Nov 21, 2014

I needed a repair done pretty much ASAP so I could travel to support my father through a surgery. They got me squeezed in and got it done right.

Matt Weaver

Nov 21, 2014

Very good service, Trevor does a really nice job and even solved an issue with a tire that I had been complaining about since the first month I took delivery of the car.Would be nice if you put a table and chairs in the waiting room to sit at while waiting. I needed to be there over an hour which I planned for so I would be nice to have a table to sit at.

Bernard Squires

Nov 20, 2014

very satisified with service experience, facilites are up to date

Dan Miller

Nov 20, 2014

They fixed the problem and I trust George so I will keep coming back

Lindsey Schmidt

Nov 20, 2014

I needed to get my oil changed and engine looked at fast and the service was excellent! They got me in next day and did everything I needed in a very timely matter at a fair price! I will be going there again for my vehicle needs!

Barb Webber

Nov 18, 2014

I called for an oil change that day and was fit into the schedule. I was taken care of in a short time.

Brad Tomlin

Nov 17, 2014

George in service was very helpful and very courteous! Explain all the different options that were available and listed them in regards to importance.... Thanks George you definitely have won me over and will be my service location of choice!!!

Marylon Boulter

Nov 16, 2014

Your service people are always courteous and get our car done in a reasonable time frame. I am usually always pleased with the service.

Gary Fergemann

Nov 14, 2014

I received excellent service on my 2013 Lincoln MKS.

Amy Upjohn

Nov 12, 2014

I leased my 5th Lincoln MKX from Harold Zeigler. I think that says a lot. I really like the car and I always have a great experience at time of purchase and every time I take the car in for service. George in Service is excellent and Heather Jackson in sales is the best.

Charlotte Griffin

Nov 11, 2014

Routine oil change and tire rotation. Car wash was not in good working condition. Car was given hand wash and looked great!

Colette

Nov 10, 2014

It is very easy to get in on short notice which is helpful with my unpredictable schedule and the lounge makes waiting pleasant. THANK YOU

Frances Hoard

Nov 7, 2014

They were able to find the cause of a rattle that we have had for a long time. It took a lot of work to get to the problem. It was caused by mistakes made during the assembly of this car. We are very happy to have it repaired. It seems like we have a new car now. Looks like we will be keeping this car for quite a while.

George Jepson

Nov 5, 2014

The Zeigler Dealerships have always taken care of me and my family. I know I am getting the best deal and a reliable car whether I buy new or used. I have tried other dealerships and always find myself coming back to Zeigler because they treat me like I'm a valued customer and not just another sale. This is a class organization that I recommend to all my friends and family.

Mari Wielopolski

Nov 4, 2014

Our sales person had guaranteed that service charges would be handled the same as our BMW (which was purchased & is serviced thru Ziegler). When we dropped the Lincoln off, we learned differently - only LOF...Ziegler did the right thing by delivering what had been told to us at point of purchase. Thank you. You have had & will continue to have our business and recommendations.

Christopher Gutowsky

Nov 3, 2014

Staff was helpful and knowledgeable They didn't, have what I wanted onThe lot so they found what Iwanted and the car arrived in a few days"

Jennifer Jaques

Nov 3, 2014

Amazing service as usual! Great service and clean facility. I recommend Harold Ziegler to anyone!

Keith Roe

Nov 3, 2014

In one word - trust. In the many years we have used your Lincoln service we always felt that service recommended was service needed!

Beverly Green

Nov 1, 2014

The recent repair/maintenance service for our 2007 Ford Edge was completed timely and with the same quality of service we have grown to expect from Ziegler Lincoln in Kalamazoo. We've never been disappointed.

Connie Selig

Oct 29, 2014

What can I say? The team took real good care of me and my Sable. I can say with absolute certainty that I have a safe and in good working order vehicle.Thank youConnie SeligP. S. Might want to check the coffee in the waiting room occasionally. It was out.

Patrick Reddan

Oct 29, 2014

My experience was beyond perfect. My car was returned to me repaired and clean in the most professional and timely manner! I will remain a Ford/Lincoln customer for years to come!

Honda owner

Oct 28, 2014

Friendly and welcoming environment in the service department. Treated with respect and courtesy. Ipad was awesome while I waited.

Joanne Ross

Oct 27, 2014

The folks at Harold Ziegler are very thoughtful, professional and welcoming. I do not mind taking my care in for services. I know the service will be quick, complete, and done correctly - the first time.Jody Ross

Carol

Oct 26, 2014

Staff was helpful and accommodating. Was in and out in quoted timeframe.

Edward Giffels

Oct 23, 2014

As always, you guys took me in on short notice and got me out quick. Love the service. Their oil changes are super quick and I know I am getting well-trained, top-notch people taking a look at my Lincoln.

Ernest Behie

Oct 23, 2014

As usual, everyone at the dealership was very friendly and efficient. Service was performed as promised. I really appreciate the flexibility of having a loaner BMW available to make my service scheduling more convenient. The BMW service staff are top notch.

Kenny Ratzlaff

Oct 22, 2014

Chris did a great job, very pleased with our purchase , thank you

Scott

Oct 22, 2014

Ken Francisco always does a great job helping schedule/manage the maintenance of my 170K 325xi. Everyone is always professional and I've never had any repeat problems once the service department fixes a problem. I don't trust anyone else with my BMW.

John Robbins

Oct 21, 2014

Service was completed as requested and on time. This was the 7500 mile maintenance.

Martha King

Oct 21, 2014

The battery on my Lincoln was dead. I had had it for two years so the replacement was free. Very satisfactory.

Robert DeJong

Oct 21, 2014

Ken (from BMW Service) is always "right on." Keeps me informed of service that is either needed or recommended. It is always my impression that I can rely on his is advice! And I do. The pickup and delivery service to/from Grand Rapids is also very convenient! Without that service, I would not be using your repair service. So thank you.

Shirley Johnson

Oct 21, 2014

Ken Fransisco is extremely helpful and easy to work with. He's the best!!

Terry Fields

Oct 20, 2014

Staff was helpful and nice, did wait a little over an hour for an oil change and I had an appointment. But was comfortable in the waiting room watching football while I waiting.

Linda Thomas

Oct 18, 2014

George is exceptional in assisting me in the care of my vehicle. I really don't know what I would do if he were not there.

Robert Rosenthal

Oct 18, 2014

George was very helpful in seeing that my needs were met.

Marla Williams

Oct 17, 2014

I purchased my Lincoln MKZ from this dealership and established a relationship with their service department. Trust is very important to me and I trust the personnel in the service department and have consistently found them to be friendly, respectful and helpful with any issues/questions that I've had over the last few years.

Doris Kaiser

Oct 16, 2014

They're always mindful of my schedule and getting the work done quickly.

Brad Sadowski

Oct 15, 2014

Did not fix the problem, but I had limited time and I was pleased at how quickly they did get me in.

Lesley Bodjack

Oct 15, 2014

Friendly staff from beginning to end. I was able to get my car in and a loaner car even though my appointment was the day before and I confused the days, thank you!

Jack Dreyer

Oct 14, 2014

I purchased my car at HZ and they have done all the service on this vehicle (MKZ 2008). Every time that I have had the vehicle service I have been impressed that I get the same great service. I am particular impressed with George Burrell and his interest in being sure that I get the best service that HZ has to offer. I had previously purchased my tires from a local tire dealer. However, the last set I gave George & HZ a chance to offer their proposal and they won the business. A large part of that win is because George always is interested in seeing that a get a fair and consistent approach to my service needs. Thanks George!Jack & Linn Dreyer

Michele Whisman

Oct 14, 2014

We bought a BMW 328 from another dealer...we had a need for paint damage service. Where we bought the car was 2 hours away and they did not have a body shop. We called Zeiglers and talked with Ken Fransisco who offered to help us. He contacted BMW for us and helped facilitate the repair even though he did not have a body shop. He took care of the paperwork and got our car fixed to my satisfaction. I generally do not trust dealerships or their service departments but Ken has always been very helpful and I feel honest about things. This is the second BMW we has had them service and will continue as long as someone like Ken is there.

Richard Hay

Oct 14, 2014

One thing I like about your dealership, when I am in the market for a new car, is there is no high pressure from your sales people to buy right now. If there was I would not do business with you. Your staff is very courteous and knowledgeable and your service department does a very good job of taking care of your car after the sale. This is the second car I have purchased from you and I have no complaints.

Tracie Mackey

Oct 14, 2014

Great bunch of guys. At his next review, trevor has earned a raise.Keep up the great customer service.

Valued Customer

Oct 14, 2014

The service department are very professional and friendly.

Keith Peterson

Oct 13, 2014

Great staff - helpful, thoughtful and personable. Matches the high level of service.

Pam Johnston

Oct 13, 2014

I was treated very well and the service was great.

Shucheng Zhang

Oct 13, 2014

I bought this xdrive model of BMW 328i in 2014. This is the first maintenance for my car. the technician did excellent job to check and internal clean. Thanks

Peter Longstreet

Oct 11, 2014

I purchased a 2014 BMW 535d. Raymond Shoup was great. He was very attentive to my needs and professional. He knew his product well and was never oppressive as some agents can be. The whole experience went very smoothly without a glitch.

Ron Grant

Oct 11, 2014

EXCELLENT!! Couldn't have been any better. Very very impressed.

Adam Bontrager

Oct 10, 2014

It was a great visit. I look forward to less surveys, and more of the good service I received.

Dean Haqq

Oct 10, 2014

I was a service advisor for Mercedes Benz of Hoffman Estates in IL for four years.I know what great service is,I would have to say that the service at Zeigler is truly exceptional, they provided me with a ride back to my office, They gave me a call when it was ready. When I arrived after my work day,the car was washed and inside the delivery location and ready to go, they even vacuumed and wiped down the seats and dash. I am truly pleased with the excellent service!! My friends who own BMW's who live in Grand Rapids come to Zeigler to have their cars serviced, they make the Drive because the BMW service team. Zeigler is a world class establishment.They will always have my Business, thank you for the great service DEAN HAQQ

John Monday

Oct 10, 2014

Great Service, Ken is the best he keeps me informed of any issues

Robert Straits

Oct 10, 2014

I appreciated the timeliness --- the loaner was waiting for me when arrived for the scheduled appointment. The car was completed when I was told it would be ready. I would not ask for anything more, but the personnel where all friendly which is nice.

Daniel Sobeck

Oct 9, 2014

Ken Francisco is fabulous. He is an asset to your business.

Gale Hackworth

Oct 9, 2014

Clean facility, awesome staff. I was very pleased with the service and their courtesy.Thank you for asking.Gale

KDoud

Oct 9, 2014

I purchased a 2014 Lincoln MKX from your dealership. We have been a longtime family of Ford drivers. I am very excited to be now driving my Lincoln!!! The whole experience was a pleasant and easy process. Your salesman, Jeff Jones, treated me with the utmost respect and was helpful beyond measure. It was my first time buying a car without my husband there to help and guide me through the process, and Mr. Jones did an awesome job!! I felt as though he listened and anticipated all my questions and fears, and that made me feel valued, as a customer and a person. The gentleman (I am sorry, I can't remember his name), that took me through the closing of the purchase of my car, was very patient and helpful, too. Thank you for such a pleasant experience!

Richard Thomas

Oct 9, 2014

Ken is always great to work with. Friendly, knowledgeable. Service completed on schedule and car returned well washed and cleaned inside.

Todd Carless

Oct 9, 2014

Your staff was very professional and responsive when servicing my BMW X5. I appreciate that.

John Kittredge

Oct 8, 2014

Ken and the Marks in parts/service are A1. Always helpful.

Don Mccreery

Oct 3, 2014

Slight hiccup with shuttle pick up but the service and information shared was excellent as usual.

John

Oct 2, 2014

Transaction was done by email while I was traveling out of town. Matt and Rick were always quick to respond they made the transaction very simple and easy. They even delivered the vehicle to me when I returned (45 minutes away)

John Gilroy

Oct 2, 2014

Having purchased my used 2005 BMW from you, I have always been pleased with your service. Yesterday I had my drivers seat repaired because of a tear in the seat due to getting in and out of it. It was done very professionally with no sight of the tear. Also, I was able to pick it up the same day I brought it in. Thank You,Donna J Gilroy

John Janick

Oct 2, 2014

Matt and Rick did an extremely great job locating a car to meet my needs and we finalized the transaction while I was out of town AND volunteered to deliver it when I got back to town. Truly a top notch customer service team

Stephen Hyde

Oct 2, 2014

recall fix of airbag.car left cleangood shuttle service (but no loaner offered)

Tim Hanna

Oct 2, 2014

George has always been helpful and the facilities are great.

Tricia Balenger

Oct 2, 2014

I called in a panic. I lost the only key to my eclipse. They transferred me to Trevor. He was amazing. He calmed down instantly; told me exactly how to get my car to the garage and helped me immensely. When I showed up Trevor was extremely friendly and helpful. Straight to the point and didn't try to play games with me like other mechanics have in the area. He was really helpful and had my car done in less than 30 minutes. He fixed my car and now I have three working keys. Trevor is my hero and I really appreciate his work that day. To management: I just want to let you know that you have a AMAZING employee in Trevor and I want someone to acknowledge him for his amazing work ethic that I saw yesterday. I am so pleased to have found a great and reasonable garage to bring my car to next time.....that I can trust! I couldn't be happier!! Thank youu to your whole team!!!

Arthur Sweet

Oct 1, 2014

2008 Lincoln MKX needed oil change, Full inspection and investigation of ticking noise near front wheel. Service rep George greeted me professionally and promptly. An initial review of a potential transmission problem was later reverved after George pursued a revised investigation.Very good work and after being a customer for over 30 years, it is what we have experienced on each visit.

Ben Ipema

Oct 1, 2014

Fantastic car. I drove the Lincoln MKZ on a lease while my wife drives a BMW X5 also from HZ. The MKZ is every bit as nice as the X5 and HZ services them equally well.

Brenda Schimp

Oct 1, 2014

Very good customer service. Very pleasant and helpful. Thank you!

Dave Johnson

Oct 1, 2014

the adviser was courteous, friendly, and professional. overall I was happy with the service provided. the cashier was quite friendly as well... Dave Johnson thanks

Donald Thomason

Oct 1, 2014

A part ordered for repair. Have appointment scheduled

Sean Price

Oct 1, 2014

Pleasant and professional staff very assertive attentive ,professional and knowledgable

David Reva

Sep 30, 2014

Ken Francisco does an excellent job! Followup is always timely and the service is friendly.

Francis Scholly

Sep 30, 2014

Service was great as usual. George Burrell greeted us and entered our service data into the computer, and had our car sent to the service area. George has always done an excellant job on all of our service repairs. We follow his advice on service matters, including tire replacement. The oil change and check list was finished in a timely fashion, and George notified us immediately!We have always been happy with your service!!

Glenn Jones

Sep 30, 2014

Could not have asked for a better experience from my sales associate , Tony Bonazzi!

Jamison A

Sep 30, 2014

Just purchased a '14 Accord from Zeigler Honda of Kalamazoo and couldn't be happier. My sales advisor Brian T was simply awesome! Got me into the car I wanted at a price I was happy with. If I could rate my experience higher I would. Brian & Eric (finance) stayed late to get the deal done which was must appreciated.

Tracie Mackey

Sep 29, 2014

Excellent service from Tim Rice. He kept me informed through the entire process.

John Beckwith

Sep 26, 2014

This 2014 MKZ is the finest automobile I have ever owned. Thanks for helping me keep it in tip-top condition.

Mary Watson

Sep 26, 2014

2011 MKT. George & his service staff take good care of us. We love the car except for: 1. It should have a 3 lire turbo diesel instead of 3 liter gas...would then get 30 mpg instead of current 22 mpg highway.2. Could use a bigger fuel tank...now has less than 400 mile range when full.3. Do not understand why no parking sensors on front?We also own 2007 Mercedes R320 turbo diesel...30 mpg highway, 600+ miles range, front & rear parking sensors.

Nancy

Sep 26, 2014

Service department was friendly, asking questions regarding my vehicle. It was serviced and washed within 40 minutes, allowing me to make my next scheduled appointment.

Nancy Snyder

Sep 26, 2014

I have a Lincoln MKX, and on Thursday afternoon I had it serviced for the first time at the dealership. The staff (George) was very helpful, and the service and wash was done in a timely manner allowing me to make my next scheduled appointment. I was pleasantly surprised when I found that I didn't have to pay for my service. How Nice!!

Ruth Probst

Sep 26, 2014

You took care of our vehicle and the two of us so well. We had been stranded by hitting a large pothole on I94. You had us ready to get back on the road with a clean car and a new tire quickly. Your staff was amazing!

Deborah Gauntlett

Sep 25, 2014

My car was serviced quickly without an appointment! Greatly appreciated!!Wonderful service, thank you!

Jody Meyers

Sep 25, 2014

Dropped my 1996 z3 off for a simple oil change. When I picked my car up that afternoon, the work was done, a tail light was fixed that I hadn't realized was out, and the car was freshly washed. Nice work!

Robert Parks

Sep 25, 2014

I purchased a Lincoln MKZ. Jeff Jones made the car buying process much easier than in the past. He was helpful in showing me all of the features and multiple vehicles to compare. He was very timely in communicating and accommodated my travel schedule to meet me on his day off.

Bruce Bailley

Sep 24, 2014

It is a great experience working with Ken Francisco in the service department. Very helpful, knowledgeable and committed to getting the job done correctly. Thanks so much.

Clifford Bentley

Sep 24, 2014

Service was GREAT! I felt as a valued part of a family.

Deborah Bordner

Sep 24, 2014

The. Staff is always friendly and courteous. Service is prompt and efficient.

June Balkema

Sep 24, 2014

I love the continuity of having George in service department. He knows me, he knows my car. I have confidence in George and his team maintaining my car and resolving any issue that comes up to my satisfaction.

Mark Boessler

Sep 24, 2014

Job well done always enjoy the quality of service preformed at the dealership

Michael Abbate

Sep 24, 2014

Service department has always been accommodating and curtious.

William Toepper

Sep 24, 2014

Service was great, staff polite and courteous. Having evening pickup hours was great. Didn't get back in town til 7:30 that evening. Keep up the good work.

James Babel

Sep 23, 2014

Nice !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Wayne Gorter

Sep 23, 2014

Courteous, on time and reasonably priced.Nice waiting room with coffee and TV.

Bryan Jennings

Sep 22, 2014

Service staff was extremely helpful in locating and fixing problem. In addition, Matt in particular was very skilled and resourceful with a solution that saved $250. off the amount billed - a significant amount. Very happy with all aspects of the service experience. Harold Zeigler in Kalamazoo is the preferred service location for our BMW 550i and both of our Range Rovers.Bryan Jennings

Kathleen Vanhorn

Sep 22, 2014

I felt the service labor on a rear window motor replacement was excessive in that the car sat idle for a good time while in your garage and was worked on maybe an hour and a quarter and got LABOR charges of $270.00On Saturday we noticed that the passenger seat belt detection device is now NOT working and we never had that problem EVER so I will need to bring the car BACK in for service and I expect that to be reconnected with no chargeJohn Van Horn

Patricia Rose

Sep 22, 2014

I am from Florida and everyone at the dealership was so helpful. They fixed my car quickly and did a wonderful job.

Ann Dunayczan

Sep 21, 2014

Your staff helped me make a decision about replacing vs. removing a rusted-out running board.

Bishop

Sep 20, 2014

The team at Zeigler Honda is consistently on top of things, and provides a great customer experience. They do their work within the time and cost that they quote, and stay ahead of upcoming needs without being high pressure. During my most recent visit, they noted that new tires might be in order, quoted several options, and encouraged me to shop around at the local tire dealers. Both their pricing and overall attitude was a large step above the competition. As a result, I'll be back in next week, to have them do this work for me.

Janice Sparrow

Sep 20, 2014

The service in the Lincoln department was excellent and fast. The employees were very polite.

Mary Platte

Sep 18, 2014

It was very helpful to have the shuttle service when I left my car. Also, service was prompt and the explanation of suggested service for 60000 was good.

Barb Webber

Sep 16, 2014

Staff took care of my car very quickly. Also answered my questions about air temperature control in back seat and movement of the back seat.

Belinda Bullard

Sep 16, 2014

George always takes good care of us! All the staff is very friendly and helpful.

John Jackola

Sep 16, 2014

I just filled out a survey over the weekend. Don't know why you are asking for another one of the same info. Anyway, George did a great job taking care of me and the oil change I had done on my Lincoln.

Shenise Whitley

Sep 16, 2014

Brought my vehicle in to have my brakes and rotors replace. I was greeted with a friendly smile and a hello that made me feel like I was in good hands and that I matter. I have never been disappointed by the Service department at Herald Ziegler!! Thanks for everything and for taking care of me George and the entire lincoln service staff!!!

Thomas Magrath

Sep 16, 2014

They hand washed it after they checked on the recall and it came out GREAT. Thank you again your team does a great job.

Gary Bartosiewicz

Sep 15, 2014

Ken Francisco is a terrific representative for the dealership: timely, responsive, and helpful.Justin, the shuttle driver, is friendly and personable too.

George Smojver

Sep 15, 2014

I enjoy working with George. He is always happy to help.

Paige Warner

Sep 15, 2014

Service Excellent and always a good value. I appreciate that you do not push unneccessary fixes. Thank you and keep up the good work. You have a customer for life.

Richard Derks

Sep 15, 2014

Service has always been very good...Ken is always on customers side thanks

John

Sep 14, 2014

George, in service, treats me like I'm an important customer. He keeps me informed of how my car is coming along. Most important he doesn't try to sell me something I don't need, like some other dealerships I've been to.

James Bigelow

Sep 11, 2014

As always, the vehicle was serviced as requested and in a very prompt fashion.The service advisor was especially helpful, also as usual.

Kalamazoo DJ

Sep 11, 2014

Purchased a BMW X5. Tony and Ken deserve to win the Kalamazoo dealership award, if there ever was one. Their attention to detail, customer care and pro-activity is exemplary! Thank you from a very happy returning customer (4th BMW!)

David Smale

Sep 10, 2014

I have a 2013 BMW 328 XI that I bought at Zeigler. All of the required service was taken care of. I particularly appreciate the reminders to get service. Also, Justin drove us to a local restaurant to wait while the car was being worked on. He was very consederate.

Neil

Sep 10, 2014

I recently purchased a 2014 BMW from the dealership. The staff with whom I dealt with was very courteous, respectful and helpful. Even after the purchase the sales agent was kind enough to spend a lot of his time in explaining the various features of the car which I think was an extraordinary gesture (unlike Sales at other dealership who would not even talk to you if you don't have an appointment). I will definitely refer all my friends to this dealership again.

Anne Petersen

Sep 9, 2014

Ken Francisco in BMW service is awesome! He always makes sure the job is done and done well!

Carter Kostrevagh

Sep 9, 2014

STAFF VERY HELPFUL AS IN ALL PAST YEARS. GEORGE BURRELL IS FIVE STAR.

Martha Poolman

Sep 9, 2014

Evidently my first response did not go through. As usual, the service staff were very helpful and got the service done quickly and efficiently. My experiences with your service department have always been good and I appreciate theirhelpfulness.

Paul Peabody

Sep 9, 2014

Timely service, clear explanations, and a clean car to boot. thank you for addressing our concerns.

Belinda Bullard

Sep 8, 2014

I was at Ziegler for an oil change, and 2 items to check for my Lincoln MKX. I was only there for an hour. They changed the oil; told me that had run a check of the engine - no problems; and they had ordered a new shift cover which would be covered under warranty. George takes good care of us!

Charles Schubert

Sep 8, 2014

Staff at Zeigler always are responsive and very helpful and make the buying experience woby irry free.

Melissa L

Sep 8, 2014

Picking out a car and going through the process was easy, straightforward, and even fun. Matt P. did an excellent job of listening to what I wanted and being responsive to my questions. I've already recommended both Matt and the dealership to friends!

Michael Breneman

Sep 6, 2014

It's great to have a loaner car to use, especially since we had both vehicles serviced and it would have been a long wait otherwise. Ken is a great service manager. Thanks!

Ed Rector

Sep 5, 2014

Ken Francisco is great to work with and goes above and beyond to make servicing my BMW a trouble free experience. He and your service department are greatly appreciated!

Martha Poolman

Sep 5, 2014

Your service department is always helpful and concerned for getting you in and out in a timely manner while still being sure that all service needs are taken care of quickly and accurately. That is one of the reasons that Zeigler is my preferred dealership in Kalamazoo. I am enjoying my Lincoln MKZ.

Raymond Bomeli

Sep 4, 2014

Service department told me about upcoming brake work that needs addressed but didn't try to force me to pay for it at the time but said it could wait until next servicing.

William Sanderson

Sep 4, 2014

service was pricey, but the confidence of a job done right, was worth it.

Duane Mcgill

Sep 3, 2014

I'm assuming the higher the number, the better the service. My experience was excellent. Ken was extremely professional and knowledgeable. His diagnosis, per my explanation via telephone of my BMW issue, was exactly on point. The service was extremely fast and efficient. The detailed cleaning of my BMW was very un-expected, but extremely appreciated. I intend to make Harold Zigler my first option when needing a vehicle purchase and vehicle repair. Thank you, Duane McGill.

Kay Wedel

Sep 3, 2014

Speedy, friendly and easy for me

Judith Nettleton

Sep 2, 2014

Staff was helpful. Service was excellent.

Rajaneesh Gullapalli

Sep 2, 2014

i have given my car for service. They have done a nice job. great service.

Rhoda Robinson

Sep 2, 2014

My car was seen in a timely manner. All work requested was performed. Service rep was kind and courtesy as always.

Robert Hayward

Sep 1, 2014

Thank you for fixing my speed control system!

Mark Smith

Aug 30, 2014

My wife and I really appreciated Jason's knowledge of the specifics of the BMW X5 that we were looking for and especially his willingness to look into what we wanted. Jason was very helpful with our purchase.

Charles Mann

Aug 29, 2014

2011 BMW 328i convertible. Great experience!Service was excellent. The staff( Tony Bonazzi) was very helpful and responsive to all issues.C E Mann

Sherry Fletcher

Aug 29, 2014

Thank you for the excellent service for my MKX. I have always had great service with you. Thanks again, Sherry Fletcher

William Jannenga

Aug 29, 2014

I had a fantastic experience purchasing this vehicle. Every single person I came into contact with at HZ was friendly, genuine and very helpful.

Don Mccreery

Aug 28, 2014

Air bag warning symbol was not activating when I came in but it was when I left!

David Reva

Aug 27, 2014

Ken Francisco was very helpful and nice to work with!

Kenneth Francisco

Aug 27, 2014

Very fast and friendly service, I would not go anywhere else.

Richard Holst

Aug 27, 2014

Service manager Ken was most helpful with scheduling my vehicle for service. We have used this location for the all service needs for our 2005 X3.

Sandy Jurich

Aug 25, 2014

George, at the service desk, is The Best! He has been very accommodating and is very personable, as well as knowledgeable of products and service. I have had my MKX since 2009, and bought it there, as a "used" vehicle.

Kathleen Bliss

Aug 24, 2014

best in 50 yrs of driving

sdv

Aug 23, 2014

George did a great job. It was a pleasure to deal with him. The mechanics got the vehicle repaired correctly and quickly.

Cathy Dobbs

Aug 22, 2014

I came in for an oil change and all the staff I dealt with were very courteous. I definitely will return.

Janet Dykstra

Aug 22, 2014

Very helpful and got us in and out quickly. Fixed properly.

John Faulkner

Aug 22, 2014

Geirge was most helpful and the car wash worked

Lucky Leprechaun

Aug 22, 2014

George, the Lincoln service advisor, is always knowledgeable, helpful and attentive to the needs of our car and us as customers. He's a great ambassador for the dealership!

Nancy Syswerda

Aug 22, 2014

I have purchased three BMWs from your dealership. And have serviced them with you.Ken keeps me happy and coming back. Keep upwith the honesty and I will be a customer fora long time to come.

Shirley Leith

Aug 22, 2014

My car was due for recommended maintenance - complete annual oil change. We purchased our 2010 BMW at a dealership in Ann Arbor but have been using Zeigler's for all maintenance needed. Closer to home for us. Have never had any problems or issues. Everyone friendly and helpful. That is always very much appreciated.

Bhaskar Reddy

Aug 21, 2014

Great service. Ken is outstanding!

Bill Cole

Aug 21, 2014

Service was inspection on our 1996 Z-3 Roadster (with only 18m miles) we couldn't have expected any better servicefrom Harold Ziegler's service advisor, Ken Francisco who may be the best, most knowledgeable service advisor we haveever experienced. Ziegler's have done an outstanding job in servicing their customers over the years!

John Kennedy

Aug 21, 2014

Very prompt and professional service......got my vehicle (MKT recall) in and out in less than an hour. No complaints whatsoever.

Kelly Olson

Aug 21, 2014

I was treated very well they were unable to help me with my problem but they did everything they could to help me.I was very pleased with the service I received.

Lori Purkey

Aug 21, 2014

As usual, the service was excellent. Ken is an excellent representative of the dealership. The service I have received from Zeigler played a large role in my decision to purchase my new vehicle from Zeiger and not from another dealer.

Stacey Nickrent

Aug 21, 2014

The only improvement I would suggest is to have some friendly people at your cashier desk. I felt I was intruding on her personal time.Both Trevor and George were professional, friendly, and welcoming. They have always made my experience in the service department a good one!

James Budrow

Aug 20, 2014

Scheduled for oil change. As far as I can tell, everything was done that appears on the receipt they provided me. Good job. Fast, courteous service!!

Kevin Perry

Aug 20, 2014

Lincoln MKS. Walk in oil change and tire rotation. Fast and courteous service.

Terrence Buckles

Aug 20, 2014

Pickup and delivery were timely. Car washed inside and out. Thank you!However, initially experienced what appeared to be as much or more steering wheel, brake, and driver seat vibration as prior to the wheel alignment you provided. I checked the tire air pressures and found they varied widely. After correcting this the vibrations seemed to lessen but I have not driven the car enough since to draw a conclusion. I'm currently vacationing on the east coast.T. Buckles

James Tong

Aug 19, 2014

Ken is a great service manager

Joanna Boyd

Aug 19, 2014

Great customer service. Didn't have my repair done at BMW because of the cost.

Marlene Hatch

Aug 19, 2014

Great, timely service! And great staff also!

Happy Hondaatowener

Aug 16, 2014

Very pleased with the quality of the work and customer service provided.

HJK

Aug 14, 2014

We recently purchased a new Honda CR-V for our growing family, and we had the most wonderful experience at Harold Zeigler of Kalamazoo. We worked with Brian Torpey; he was so friendly and knowledgeable. He helped us decide exactly what we wanted and, within a few minutes of working with him, we knew we would be purchasing from him. When it came time to sign the paperwork, the business manager made everything very easy and was extremely personable. I would recommend Harold Zeigler of Kalamazoo (particularly Brian Torpey) to anyone looking for a vehicle! I had no idea that shopping for a vehicle could be so painless. We will definitely be returning to Harold Zeigler in the future.

K. Parker

Aug 2, 2014

I was again very happy that I had used the dealership from which I had bought my vehicle due to the friendly people who, while I had not been there in a while, still remembered me, or at least seemed to, and treated me well. They let me know what was needed for my car, and what was not. I can trust that they won't tell me that I need some repair that I don't need.

ed

Aug 1, 2014

I got an oil change and a wash in less than 25 minutes when I dropped in for express service. Good work.

Alice Laborde

Jul 30, 2014

I recently purchased my second BMW from Zeigler. The great service that is provided. Totally competent and straight-forward . They have been completely receptive to my needs and provide service in a timely manner. I give kudos to Mr. Ken Francisco who has always been extremely patient with my requests.The entire service and sales staff are knowledgeable and courteous. The sale personnel know their cars (BMW). Kudos to Mr. Tony Bonazzi. He has been extremely helpful and the reason for staying with BMW. As a former Lexus owner, Ziegler BMW now has myself as a permanent client.

loj

Jul 29, 2014

I have always received excellent hospitality, care/concern and service at Zeigler Honda in Kalamazoo. Although some repair/service costs are steep, they review issues with me, answer my numerous questions and give sound advice/recommendations. Chad, Dave and Corey do an excellent job. Thanx for the yummy cookies, too!

Gabby

Jul 23, 2014

The only place i will go for my Honda. I feel like my Gabby (the car) is in good hands when I take her there for her oil changes. I would highly recommend.

Beemernut

Jul 21, 2014

Great service department but the complimentary car wash is a hit and miss. They do not clean your wheels and tires as the Lexus and Mercedes dealerships do. Overall a good experience though.

Mike

Jul 16, 2014

Zeigler name is synonomous with service. Tony, BMW sales manager, made the process of buying a new car very enjoyable. I was informed and empowered during the process. The prices were fair and once I picked out a car, they did all the work.

Itwaslove

Jul 12, 2014

Are you serious? I just discovered the Express Lane! Quick oil change and tire rotation--approximately 10-15 minutes. Less than $50! I will NEVER go anywhere again. Thank you, Zeigler!

Jerry - "Honda Guy"

Jul 1, 2014

Our experience with Zeigler & our salesperson Travis Nesmith was top notch. Very fair, great attention to detail & a win - win for us & Zeigler. I would send a freind to Travis knowing they will be well taken care of. Jerry Otis

Sherri Sue

Jun 28, 2014

Thanks for the wonderful service and the always friendly staff that you have at your dealership ~ I wouldn't go anywhere else. Casey Bush is such a fair and honest salesman ~ truly the best!

Chris D.

Jun 16, 2014

From the friendly, helpful staff to the clean bathrooms and speed of service they are one of the best dealerships I have dealt with in over 50 years.

Nicki

Jun 15, 2014

I was greeted immediately by a friendly advisor, the paperwork was prepared in advance and ready to go. I was promised that my car would be done at a specific time and it was. The proper work was done and explained to be me. I felt good about the work being done properly. The Service Department has always been one of the reasons I come back to Zeigler and I wasn't disappointed by them.

Tom

Jun 14, 2014

I was needing the timing belt (and related parts) replaced on my Odyssey, and I called 4 different dealers within a 1 hour drive of my house. HZ had the lowest price, and included more parts than the other dealers. When having the service done, I was pleasantly surprised by the warm waiting room with plenty of amenities. Even though I like to do my own maintenance and repair, I have since returned several times. It's well worth the drive from northern Indiana. I have always been surprised at how reasonable and competitive the bill is. When I go to a dealer, I always prepare myself for the worst in terms of cost, but not with HZ!

David

Jun 11, 2014

George Burrell did a great job as usual. Everything was handled well especially attention to detail and accommodating my needs.

Matt

Jun 3, 2014

I have purchased my last 4 vehicles from this dealership and helped my parents purchase their most recent vehicle here as well. This is a professional organization that treats its customers with excellent care. You will not be dissatisfied with your experience.

Saadya

Jun 3, 2014

I went in for a sound coming from ice stuck on a wheel and left with not only that removed but also oil change which was almost due.I have had your service agent Corey always helpful,courteous, and professional.Will always recommend this dealership to friends.

Joyce

May 29, 2014

very accommodating...always pleasant, even when they may not be in the mood...have never yet had a bad experience..from sales to service..

Donald

May 23, 2014

You operate a a Professional Dealership. Not like the one across the Street ( Yes We Can) Under Bill Wright.And Don Seelye's son now. I Bought my First Ford from Don Seely,in 1965 He was a good and honorable man like Harold Ziegler.The Father of Aaron. Aaron is a Good man he Honors his Father in the way he runs the Dealership. May he always do so.I have bought my cars From Zieglers for many years. They run a dealership RIGHT. THE CUSTOMER IS THE ONE THAT KEEPS THEM IN BUSINESS.

Bernard

May 22, 2014

George Burrell, the Service Manager, greeted me, already had my paperwork printed out before I arrived. We discussed the planned service work and they took the MKS away. 25 minutes later, they summoned me that all was completed. The car was washed, George offered me a 8 year extended warranty beginning late October. Very pleasant. Plus in the waiting room, there was no TV blaring away distracting me from working on my laptop.

Curt

May 22, 2014

All service, tire rotations, oil change, car wash is included and I was offered a loaner many times just in case I wanted one. Great service by the dealer!

Elaine

May 22, 2014

If this survey is about my last service experience, it was great. The gentleman that checked me in was very informative and helpful. Service was done in a very timely fashion.

Joanne

May 22, 2014

The kind professional way I am treated. George is so very helpful. I have confidence in the orgaization and in the quality of the services rendered.

Marshall

May 22, 2014

I make my appointment the techs are always ready when I arrive and are very professional and take care of my car in a timely manner. I live in Battle Creek but always come to Zeigler because of the service.

Philip

May 22, 2014

Work was done in a timely manner and a small discount was givin when I picked my vehicle up, every little bit helps.

Ron

May 22, 2014

George always gives me a personalized service experience. I have been impressed since my first visit and will consider another Lincoln in the future.

Chris N.

May 16, 2014

Service was fast, less than one hour to dry the car apply the coating and let it dry on a rainy day. Corey was very friendly, helpful, prompt, polite and courteous at check in and with prompt paperwork upon leaving.

PaPa Frederick

May 14, 2014

The buying experience was great. The salesman was very knowledgeable with the vehicle that I was interested in and guided me through the purchase phase in a way that gave me confidence in the dealerships reported reputation.

MO

Apr 20, 2014

In for oil change and recall notice. Quick, despite no appointment. Thorough inspection. Recommended other work which was not pursued due to time constraints, but did not pressure.

Chris from Portage

Mar 30, 2014

Stopped in for an oil change with my 2 kids. They had a kids area where they played WII while I checked out an iPad to watch a show. The time flew by! The service team was so welcoming and kept me informed with what they were doing before they did it. Will definitely use this service again!

Mitch

Mar 19, 2014

Friendly as soon as I drove up - no appointment and had a quick oil change and tire rotation. Found some other problems and they were quickly taken care of.

Teach4life74

Mar 8, 2014

We love our dealership! They are friendly, helpful, and kind. The service department is quick and efficient and we get quarterly phone calls from our salesman to see if we have any questions or concerns. Please keep up the fantastic job!

Civic Hybrid owner

Mar 7, 2014

Great customer service. They took care of everything I needed plus some things I didn't know they would be able to do for me! Made my life easier and my car looks beautiful to boot!

Dick Peterson

Oct 16, 2013

This was our initial experience at Zeigler in Kalamazoo. We were treated respectfully, and very pleased in every way.

VW

Sep 3, 2013

Once again I have been totally satisfied with my leasing experience at Harold Zeigler. AK is an honest sales representative who does not pressure his customers into a decision. He went above and beyond to provide a smooth experience. All paperwork was completed and ready for signing when I arrived at the agreed upon time. The car was ready and waiting! My past experience with the Honda service team has always been excellent. Ask for AK in the showroom and James in the Service Dept. You will be glad you did!

John H Kalamazoo

Jul 29, 2013

This is my third Honda I have leased from Travis. The reasons are to come back are Travis, the excellent treatment received, the great cars, and Dave in the service department. I am always very satisfied when I leave here.

ALHA

Jun 13, 2013

Express service was indeed "express" - oil change, lube, filter and car wash in less than 1/2 hour, as promised. No appointment needed! Price was competitive, particularly with the $7 off coupon given to be by Ziegler's service representative, from their own web site. Fully satisfied!

Christy

Nov 21, 2012

Donnie, Travis and Mike all did a wonderful job. Were very willing to deal and were very nice to work with. Would do business with this dealership again.

Bob W.

Sep 1, 2012

I have been dealing with Harold Zeigler of Kalamazoo for a number of years now and have always found them to be professional, courteous and helpful. Sales personnel do not use pressure tactics and have been very helpful in selecting the best vehicle for my needs. They offer the best options available whether financing or leasing and work with you on which option works best. I would not hesitate to use them again.

Always Smiling

Dec 2, 2011

I had to get a car fast so I went to see the Internet Dept. I told the salesman what I really wanted to buy, what I do for a living, and what do they recommend for me? My first choice was not within my budget so we looked at some Honda's. The process went very quickly, everyone smiling and congratulating me on my purchase. The service I have had done since has always gone very quickly with valet treatment each time. Overall great experience.