Infiniti of Van Nuys reviews

fedeiorgul

Oct 15, 2016

I took my G 37 for a regular maintenance service. As usual, my experience with Infiniti of Van Nuys has been very pleasant and professional. Thank you.Federico

Mdiaz1200

Oct 10, 2016

David Rooke (Sales Consultant) was exceptional, very professional and outgoing. He made my experience at the dealer very comfortable. Dave when out more of he's way to make sure everything was taken care of. Very Experience and I would recomemend him to anybody..

Noellejones06

Oct 6, 2016

I had a huge mainenence issue with my car and I was not very trusting that the service department would help me and be honest. When I met Rick the first thing he said is you came to the right guy and I'm gonna take care of it and he did just that. I can't thank Rick enough for all he did to make sure I was comfortable and all my needs were met and addressed. My car is all fixed and running like new and I honestly thank god for all of Ricks help and expertise because now I know my children are safe and that our car is going to last us for a very long time. Rick is such a professional and stays true to his word, he is honest and doesn't try to oversell things that are not needed. I would recommend anyone who needs service done and wants a real ho eat opinion and efficient service go and ask for Rick he will get the job done and you can thank me later.

Client referral specialist. BizBuilderAppreciation

Sep 29, 2016

I bought my infiniti from this dealership in 2007 and other than once, I haven't had a reason to visit again because I have a local mechanic I give business too. However, my remotes wouldn't work, wouldn't open the door or allow me to get the car started without one heck of a hassle so today I took it in. I had no appointment but they saw to my needs very quickly and the consultant they provided was excellent. Really efficient, pleasant and patient with my questions. They should be very proud to have Steven Chen as one of their employees. He arranged for a car to take me back to my office while they checked for the problem and 2 hours later called to say the car was ready, their was a recall on the remotes and he had replaced them with new ones and their was not one cent charge. He sent a car to pick me up so I could get my car back. I could not have asked for better service. Thank you Steven and the staff in the service department for making my day a lot easier.

Garcia4003

Sep 11, 2016

Rick Robinson has been my service professional for years. And is the only person I go to , he is outstanding, gives amazing customer service and really walks you though your car and what is needed. He makes the experience so friendly and easy. Thank you!!!

Jamu123

Sep 11, 2016

Extremely satisfied with the sales and delievery experience ...very professional and efficient. Very respectful of my time and needs. I would definitely recommend buying here.

taylorkanen

Sep 9, 2016

Hands down the best car buying experience I've ever had. Incredibly professional, friendly, and knowledgeable reps on the floor. Provided incredible service, got me in exactly the car I wanted, and no hassling either. After the buying experience, was taken care of by the financial department. Vic is incredible. Made the experience even more memorable.

John Palmer

Sep 4, 2016

Bought a New QX 60 the sales man Bill was great My wife and I went in there knew what we wanted Bill gave us some options and explained all the details and with Santiago help as well we got the QX60 we wanted and the deal we wanted as well great service and way Car buying should be, my Wife and I are very happy with whole process we recommend Bill and Santiago as great Team at Infiniti Van Nuys for buying a New Car 5 stars all the way

SercanBen

Sep 1, 2016

We went there with my wife for oil change. Rick was really friendly and he give us qick great service. Thank you Rick. See you again thanks.Sercan

AjeeZeeFoShezee

Aug 25, 2016

Bought 4 card from infiniti van nuys and still the same excellent service unbelievable ty guys Ricky your the best ty for everything ricky numerous uno

Patg37

Aug 20, 2016

Excellent from start to finish . Friendly and helped me in every way possible .andrii made sure I was happy either he car I chose and when I couldn't get financed Jon that he he provided options and worked for me

Q50 owner

Aug 8, 2016

Rick Robinson has been the service professional that I have gone to since I purchased my Q50. He consistently meets and exceeds my expectations. Recently I had a flat. I drove in to the dealership, spoke with Rick and he helped me with a new tire and dealt with a recall issue that I completely forgot about. Lastly, he told me that he replaced the battery in my key because it appeared to be going out. He did all of these things that were on my mind but had forgotten about. This is exactly the type of employee you need to really WOW your customers. I can't say enough good things about my Infinity and the service that I have received.

Laura D

Aug 1, 2016

I had an emergency with my vehicle as one of the tires somehow got a long nail like object stuck in the side of it. I called the dealership and Steven Chen answered and helped me right away. I brought my vehicle in unexpectedly on a busy Friday afternoon but was treated as if I had an appointment all along. I truly appreciated the kind, thorough service I received.

DC2016

Jul 28, 2016

Having to get my car service it's always a great experience, not to mention the outstanding customer service and knowledge in handling my concerns I receive from Rick Robinson.... Keep up the great service.

GregRowe

Jul 28, 2016

They were fantastic. I had been dealing with another dealership, since buying my car. They often tried to up-sell me on service that wasn't needed. And when it was time for this recall, they told me that they had the part on numerous occasions. Just to find out that they had lied to me. Infiniti of Van Nuys is a refreshing start-over with Inifiniti. Honestly, courteous and all around great service. Steve is a great to deal with.

D D

Jul 22, 2016

Infiniti of Van Nuys truly made my leasing experience great. The paperwork could be completed online & salesman Osiel Ramirez went above & beyond to locate, pickup from another dealership & deliver my QX60 to me in Palmdale. Everything went perfectly smooth & I didn't have to leave home. for Infiniti of Van Nuys & especially Osiel.

Baseball

Jul 19, 2016

Rick Robinson was awesome to deal with, he made the whole visit painless. I had parts that were under warranty that I didnt k now about and he replaced them.

Gail Hayek

Jul 10, 2016

David Gonzales and the service team at Infiniti of Van Nuys were able to replace a "light cluster" in the dashboard so we can see all the information systems. There were some glitches, no fault of "team Infiniti", but they persisted until the right parts were secured and the installation could be done correctly. David kept us informed at every step and we are very grateful that he made the extra effort.We have owned three Infiniti cars during a period of over 20 years and we wouldn't take our cars to any other dealership.

kschmike

Jul 3, 2016

I came for a test drive only and left with a new Q50. Kenny Su and his manager exceeded all of my expectations that allowed me to purchase the car I had hoped to eventually own. I highly recommend working with this dealership.

dbr126953atearthlink.net

Jun 27, 2016

I continue to have a great experience with my leased Infinity Q50. The service department, and Rick Robinson in particular, have taken care of me and my car as well as any dealership with which I have done business in the past. Rick knows me when I come in and always knows what I need even before I tell him. My car is always ready when he says it will be and he makes sure I am fully satisfied before I leave the dealership.I cannot say enough good things about the service department and especially Rick.

FXJeff2008

Jun 27, 2016

I always get great service from Rick Robinson and the Infinity Team.I have been taking my 2008 FX 35 Infinity since I have owned it.With the proper maintenance and service my car is running as good as new.

kd5

Jun 27, 2016

Deceptive opinion of work to be done by mechanic. Brought to this dealer as a second opinion to verify cost of repair which was quoted by the dealership of Firestone Complete Auto Care. Once in the Infiniti repair shop of Van Nuys , We were quoted things that mad no sense to the repair of the vehicle at hand. We believe them to be milking the client for a potential sale in the upward range of $4000.

hr4ronnie

Jun 23, 2016

This dealership was my first stop and it was the best decision I've made in a car purchase. First off, street parking was a mess and when I pulled into the lot, Kevin jumped right in to help park my car. There started my positive experience. Kevin understood what I was looking for in my Q50 and showed me cars right away. He was patient while I test drove a couple of cars. He was friendly, professional, and very knowledgeable about the car's features. When I decided on 'my car', Kevin worked with Vick to help finalize my deal with a happy handshake. Vick was also personable and professional. We had good conversation, as he walked me through the finishing touches. Overall, I had a GREAT experience and of course I'll be back! I'll definitely recommend this dealership. Talk to Kevin, tell him Ronnie sent you!!!

Ramon and Elsa

Jun 21, 2016

Got our first Infiniti car last weekend .Vahe , our sales person,and Daniel , the finance manager, demonstrated excellent customer service . We really had a very good experience getting our new car from Infiniti Van Nuys . Highly recommended !

LuvMyCar

Jun 11, 2016

Buying at Van Nuys Infiniti was a Great experience! Sean Safian, our sales associate, was amazing and helpful! Would definitely go back to this dealership and refer others as well. Thanks for everything!

Mijo812

Jun 5, 2016

I have purchased a lot of cars however, my experience with Kenny Su was one of the best! He got us the best possible deal and even after our purchase, he followed up with us to ensure everything was going well. Vik in finance was also great too! He was very professional and easy to talk to. Through the whole transaction from start to finish, we had a great time working with them and left with with an awesome car. Thank you!!

Timahuz

Jun 5, 2016

Infiniti of Van Nuys did not disappointed me. I called the day of the sale to inquire availability. Came at noon. Discussed the numbers and signed the papers. At 6PM car was ready to be picked up (the color combination was not available, hence the delay). Overall, I have had great experience, with one minor disappointment. Where is your coffee corner guys? You have had it before. To all the other reviewers complaining that they got ripped off I can add only one thing - the last financial crisis was partially because of ignorant customers not reading the fine print. Same applies to car dealerships - if you don't read the print - you might feel robbed. But, pay the due diligence and discuss all the aspects - and you won't have extra questions.

Misled

Jun 2, 2016

First, they blatantly send you an email steering you to this website "if you have a good review to leave them". And if you have a bad review, they give you a different link! Truly incredibly scandalous, and that's just icing, not even the cake.They misrepresent CPO vehicles intentionally, even when brought to their attention, claiming they do the 150+ point inspection, however I have evidence they are falsifying those documents. This is called Fraud and False Advertising.They lie to get you in the door. Direct lies, with no shame on you arrive to discover you were lied to, then manipulated to work around it.They refused to be transparent during the transaction and used severe intimidation tactics including threatening behavior and curse words.This is intentional and negligent infliction of emotional distress. It's very real.

Richard Rose

May 24, 2016

Steven Chin takes the stress out of getting you car serviced!! They do a great job but he makes it that much easier. My G35 is in top condition due to his outstanding knowledge and suggestions. The work is always perfect. The work is always performed in a timely method. They are always honest about price, time and functional need.

Jadenbsn1

May 23, 2016

Experience was horrible. The salesman didn't want to take my 2013 pilot as a trade in . I assigned a deal only to later get offered by another 125 less the what Van Nuys gave me. Now I am stuck with 3 cars one of them being a total ripoff. The other dealership was so surprised how much more they charged me "why"? I wanted to leave but he continued to insist for me to take the car home. I regret to ever visited I literally feel awful about me signing. I have nightmares about it and can't sleep at night for the stress.

Rosy R

May 22, 2016

Fast friendly informative & straightforward service advisors. Easy to get car in and out. Excellent customer service across the board. Appreciate their special discounted service offers that they run from time to time. .

Frazz

May 21, 2016

Everybody was great from the service guys and the mechanics. No upsell.I can't can't enough good things about them. I'll be back

Derek

May 17, 2016

I have a Nissan vehicle, and Nissan is right next door, but the dealership is crooked and isn't customer service oriented. This is why I go to Infinity. The customer service is excellent, they give me honest opinions on my car and they treat me correctly. I don't mind paying a little extra for an oil service, when I know its done correctly and I'm treated well. I consider the Nissan Service department next to them worse than Pepboys.

letitia Jones

May 16, 2016

David was very nice said car would be completed in am hour or so even though under construction still had place to sit down was offered nice infiniti bottle water thank you

goniners

May 13, 2016

Like others, I followed Steven Chen from Glendale Infiniti (where I bought my car) to Van Nuys. It's worth the extra drive to work with someone I trust completely. Steven is the most trustworthy and reliable person I've ever dealt with for car service (maybe for anything!), and he always goes the extra mile.

Grace M

May 3, 2016

I've been coming to this dealership for three years now and I finally found somebody that I can connect with. Adam Tran, is knowledgeable honest and attentive with me. He simply states the facts, gives me the information that I need and allows me to make a decision on my own without forcing services and I appreciate that. I've been very pleased with his service since the day we met and I will continue to be going to this dealership because of him. Even under construction, the team still manages to provide all around positive character and continues to deliver great service outcome. Thank you!!

Melwithbabyleo

May 3, 2016

My service person always takes really good care of me. He goes the Extra mile to make sure my car is running in top shape. I would not go to another dealership. I live all the way in Simi and still go to van Nuys where I got the car. It's my third car from the dealership. They have always treated me really well.

puglet

May 2, 2016

Steven Chen is the ONLY reason I would put up with the inconvenience to the customer during the remodel. After remodeling, prices go up to pay for it. Why? There was nothing wrong with it the way it was. Steven, and the work of the mechanics is great! I followed them out to Van Nuys from Glendale. That is how great they are!!!!!

AN

Apr 30, 2016

David Gonzalez, our service adviser is all about customer service. If you need your Infiniti serviced, you have to see David. He's professional, courteous, and takes care of his clients/customers. He's the reason why we come to Miller Infiniti. Thank you David!

LC

Apr 30, 2016

...a truism for any service business. In general, this dealer's staff are all competent and reliable, but I've been very impressed with Stephen Chen, the Service Consultant assigned to my cars. He's knowledgeable, efficient, courteous, flexible in terms of serving my calendar needs, and has never made a promise he's failed to keep. Add to that the Dealership's general commitment to service and what you get is truly reliable, economic (and it is that -- I've price-shopped from Santa Monica to Glendale) and prompt service. But again, it helps when you feel your consultant (or whatever noun is currently is in use) has familiarized himself with your needs and goes out of his way to make things work for you; Stephen Chen does that. Nowadays it can be a truly pleasant surprise to be treated like a customer rather than an annoying interruption of the dealer's day...

MT

Apr 26, 2016

The service was excellent. I had my daughters with me and Wilson was very nice and attentive. I recommend this dealer. Even though they are under construction they still manage to make the experience a positive one.

calvin

Apr 20, 2016

Other than the remodeling project, the service was excellent. David is an excellent service representative and takes care of his clients. Love the clean car as well!Calvin

Fit Life

Apr 19, 2016

By far one of the worst experiences of my life. To put it as simply as possible they were completely unapologetic about mistakenly taking $2,500 out of my account. Yes that's right they took that money by mistake and seemed to be annoyed that I wanted it back. I found out the money was missing when my card was declined at a restaraunt, I was later hit with 5 transactions worth of over draft fees. I am now in a negative standing with my bank and had to go without money for over 4 days until they conveniently decided to have me drive all the way back to the dealership during a work day to pick up a check. When I asked them about the over draft fees they said I needed proof from the bank and snap shots of my online banking was not enough. Ok so they take thousands of dollars from me without my authorization, I have to take time off from work twice to go to the dealership then instead of doing the right thing and giving back my over draft fees they say no you have to waste more of your time to help fix the mistake we made. What makes everything so scary is how nice they were before they got my money. I would not recommend this dealership to anyone. Yes they are great when you first meet them but if your looking for a genuine dealership that cares even after the purchase please stay as far away from them as possible.

PL

Apr 18, 2016

I am impressed at how fantastic the service has continued to be at this dealership...every visit has been exceptional. I always had very good service at Galpin Ford and Center BMW [not to mention completely terrible service at Sunrise Ford]--but this Infiniti dealership has been better than any I have ever dealt with.

Shadmusic

Apr 16, 2016

This is by far the most unprofessional dealer I've ever dealt with. Be warned, they will not stick to any price they agree or communicate with you. It's all just lies. When you get there, they will switch the price on you once you are ready to buy at the office. Prior to going there, we agreed on a OTD price by email; without discussing what payment route I'll be choosing. When I got there to purchase, they tried convincing me to finance and run my credit. Just heads up for all of you, if you are not financing through the dealership, they do not need to run your credit. I refused since I already financed through my bank. After them taking all my personal info, they came back to me and said, because i wasn't financing through them, they need to raise the price several hundred dollars. What?!?? I walked away from purchasing the car. Customers should not be treated this way. Do not waste your time and money going here. I wanted to refer my mother to purchase a Nissan through them as well since they worked out an OTD (scam) price with me beforehand, but I'll never allow her to go through the same experience I went through.

Babyblue

Apr 15, 2016

I was totally completely happY w/ my caR serViCee .. KeEP uP the great wrk guYs! .... DaViD the advisor was verY helpful and friendly in a good way!

Dmitry Vakhlis

Apr 15, 2016

I have worked with Rick Robinson in order to get my car fixed under warranty. Rick made sure that my car was done quickly, had the loaner for me, and the car was washed as well. Can't really ask for anything better than that.

gjmartinez

Apr 15, 2016

Came in for an oil change for my Infiniti QX60. Service was fast and efficient. Great customer service and experience overall. The staff was very friendly and answered all my questions and concerns. Will definitely be back. Thank you to my service rep Rick Robinson and to the service team.

Shirubi82

Apr 8, 2016

Im glad I chose to come to Infinity of Van Nuys. They worked hard to make sure we got a good deal and left with the car we wanted at a great price.

Jpreezy

Apr 7, 2016

Had a couple of bad experiences here but Steven restored my faith in this dealership and in Infiniti in general. Great guy, great service. My car took a little longer than expected but didn't even mind because steven kept updating me and checking on me. Just nice to finally get a good experience at this dealership and not just get treated like another random customer.

7191974

Apr 6, 2016

My service adviser is like no other! Steven is thus far the best service adviser I have ever had! He is most helpful, professional, knowledgable and polite! This is second time I'm taking my car to him and I wish I can take all my cars to him. He makes a perfect sample how dealer service adviser should be!

Onik

Apr 6, 2016

Amazing service ask for Stephen he provides the best customer service would highly recommend it to any one who wants a great experience at the dealership

Maxlucille

Mar 28, 2016

Great job Adam. I was in and out in no time. Adam was pleasant and I received great, speedy service. Thank you Infinity of Van Nuys' Service Department.

Will1325

Mar 25, 2016

Great service, Adam Tran is always very helpful. This location is always clean and friendly. I would recommend this Infiniti store to everyone. Thank you,

Lady Virgo

Mar 22, 2016

Hello my name is Tanyi and my sales representative was Edgar Tsarukyan including the floor manager sorry I don't remember his name. The two got me in my new Nissian Versa Note low mileage. My credit score is under 500 with three repo (years apart). My point is they made this happen to we're I drove off the lot yesterday praising my mighty awesome God.

Sam Hayakawa

Mar 21, 2016

Rick had been taking care of my Infiniti for many years, and I will saythat because of Rick I am bringing my car for a service. He makes very honest and sincere recommendations, and I feel very comfortablewith them.

CharleyO

Mar 17, 2016

Just go to Van Nuys Infiniti and ask for Rick Robison. If I could add more stars, I'd give him ten! He delivers a fast, efficient and knowledgeable diagnosis of any problems with my car. I'll keep depending on him for the life of my M35.How are his stock options?

Q504me

Mar 14, 2016

A big thank you to Rick Robinson for taking care of my service problem so efficiently and professionally. I will definitely bring my car back to Van Nuys Infiniti for all of my service needs.

Pattyv

Mar 8, 2016

Thank you Wilson for getting me out on time. Though a slight wait, you made it work. I really appreciate it! Will be back soon.

Oleg

Mar 7, 2016

They best car shopping experience I have ever had. The Finance Manager, Vick is a true professional and offers excellent customer service. Also, Kenny the sales person who helped with the purchase is very pleasant with good customer service skills. Very happy with my purchase! Thanks again And I always used to drive BMWs.

Julesdo

Mar 5, 2016

Excellent service. Everyone was friendly and Wilson was very informative. Great coffee and shuttle service. I have been going to the one in Glendale and found this service department to be better.

Albie

Mar 2, 2016

I went to Infiniti of Van Nuys on a Saturday morning for an oil change and was in-and-out in a little over an hour. Wilson was very helpful and I will definitely be back for the next required service visit.Thank you.

Jaydee

Mar 2, 2016

I had my car's 21K service last week. I called and was able to get in the next day at a time that suited me perfectly. I arrived at 8am, dealt with Wilson Chihuahua, he made the whole process run so smoothly. I couldn't be happier with the service, to my mind Wilson went above and beyond, thank you Wilson.

slevda

Mar 2, 2016

I brought my Q40 in for an oil change. I guess when they checked my car they found the license plate light was out and they fixed it. Very pleased.

nowymax

Feb 29, 2016

Steven Chen, service advisor, is exceptional and knowledgeable in explaining clearly about each item that needed servicing on our car. Best service and treatment ever.

Vcapozzi2

Feb 29, 2016

Great job Wilson. I was in and out in no time. Wilson was pleasant and I received great service. Price was right. Breakers, filters. Thank you infinity

Infiniticustomer

Feb 21, 2016

We've been working with Adam Tran during our last few service visits. He went above and beyond to make sure our car was taken car of and that we felt at home. He is a valuable asset to the dealership and the key reason we bring our car back to the dealership for repairs.

PL

Feb 17, 2016

Rick Robinson the service advisor and Thomas the mechanic were great- the addressed the problem immediately, had the repair done lickety-split and off I drove--I would rate them 11 out of 10.

Santos3921

Feb 15, 2016

Excellent service. Took my car in to get new brakes and didn't take them long to get it done. Also, they're quick to let you know if your car has any other issues that need attention.

grace

Feb 10, 2016

I brought my car in for a 60K service on my EX35. I drove out of my way just to get my car serviced by Davin DeGraca because I know he is an exceptional service consultant. He always surprises me on how well he takes care of me and my car. He put me in a new QX60 loaner car because I wanted to "test drive" a SUV, gave me a BRAND NEW throttle body out of warranty instead of just cleaning it to make sure "dying on start" issue was fixed, and even contacted factory to see if they can restore a cosmetic damage another infiniti dealer had caused free of charge. Davin always went far far and way beyond his job description every time I had the pleasure of dealing with him and I would recommend friends, family, coworkers AND strangers to this dealership and Davin!

Q37 owner

Feb 5, 2016

Just needed a routine oil change; Steven greeted me upon arrival, and escorted me to the convenient waiting area (with Starbucks, fresh pastries and TV!) He later notified me that I needed a repair on my clock light which was covered by the warranty and would take an extra 10 minutes. Got my car back within the promised hour, including complimentary wash! Thanks, Steven & Infiniti of Van Nuys !

Martel13

Feb 4, 2016

My low pressure light kept coming on in my QX70. My boy Steven got me in and out of there in 35 minutes. Replaced a bad sensor and had me back on the road fast. Nothing but good experiences here.

Patrick321

Feb 2, 2016

Rick Robinson was anazing as usual in making my appointment for me. Steven Chan was very professional and took my car in right away. I was given a courtesy ride back to work and my car was complete in just a couple hours. Thanks again Infiniti van nuys!

Infiniti customer

Jan 30, 2016

I had a regular service and I like having the same service rep, David, assist me. HeLooked up my plan and made a note ofMy benefits. NoCharges and they found several items like a defective clock which was replaced at no charge and a new battery in my key. It was thorough and efficient.

Thomas

Jan 30, 2016

I own a 1997 qx4 with 200.000+ miles on it and they treated me like I had just purchased a brand new car, Polite ,respectful, attentive, concerned. In a word .PROFESSIONSAL.My very highest recommendation. I have always avoided going to any dealership. These guys changed my mind 180 degrees A pleasure, without reservation.

at

Jan 28, 2016

Yes - i am happy to provide a positive feedback because i had a great experience and over all fast service at the dealership. I also want to thank Wilson who tried to make sure it is done fast and I had all my questions answered.Thank you Arsen.

hhhhman

Jan 26, 2016

Both David Gonzalez and Grigor Arkelyan went above and beyond expectations.They both wanted to make sure I understood everything that needed to be done.All the work and the costs were explained at great length and all my questions wereanswered to my satisfaction.

saxmitch

Jan 21, 2016

Although this trip to Infiniti of Van Nuys was a routine visit I was giving the appointment time I requested enabling me to make full use of my time in the San Fernando Valley. My service expert, Rick Robinson, checked out my questions concerning my car and had the mechanics service my vehicle.All questions were answered in a complete, clear, unhurried way. Couldn't be better.My car was ready in the allotted time washed and vacuumed!

yosel1

Jan 20, 2016

as always, over these many years (g-20 previously), rick robinson (interrupted by david gonzales) ,have taken care of us. rick was away for awhile

Al Kram

Jan 17, 2016

As usual, the service and care at Infiniti of Van Nuys is great. Rick Robinson cares and he shows it.I have been a customer for over 15 years, and will be for the next 15 or so. The service is beyond compare.Albert Kram

ngood0472

Jan 17, 2016

The service was excellent. My car needed the rear brakes replaced and an oil change. David took me right away and had my car done quickly and professionally.

Seven777

Jan 16, 2016

No one enjoys car trouble, but when our check engine light went on on our Infiniti we headed over to the dealership in Van Nuys which is near our new house. Wilson was a pro and took great care of us. And they have Starbucks hotCocoa! A flawless experience from start to finish.

jerrytherealtor

Jan 15, 2016

David Gonzalez is the man. He took care of me from beginning to end. I had a couple of problems with my car and they were taken care of my the service department right away. David Gonzalez is very professional and attentive. When I need service on my car again, he is the man I will go to.

Annie C.

Jan 14, 2016

Another great experience at Infiniti of Van Nuys with Steven Chen. Steven never fails to impress with his customer care skills, industry knowledge and is just an all around great guy to deal with. Ask for him by name when making your service appointment, you won't be disappointed!

Johnny_09

Jan 8, 2016

I recently took my car in for an oil change. I dealt with Wilson Chihuahau, Wilson is very attentive and professional. I will definitely be taking my vehicle to Wilson Chihuahau from now on.

marisar08

Jan 7, 2016

Wilson Chihuahau helped me out with my recent car service appointment. I would really recommend him to anyone wanting to do service at this service center. He throughly explained what services needed to be performed on my car. When I left, I felt at ease, and also glad that he helped me get the service that my car needed.

Animal21

Jan 2, 2016

This was my first time visiting the dealership and by some luck I got a Jerry Chinchilla as my service Advisor. Very professional and friendly service. I have visited many dealerships and service departments I have to say that Jerry has to be the best at what he does. Thank you very much for everything brother.

Kcooper24

Jan 2, 2016

I live in Inglewood & decide to drive to this location because of the quality customer service. I am always greeted professionally & given the best service. Oh & the snacks are always a plus as well.

Ron B

Dec 31, 2015

Rick goes the extra mile. Glad to have him on my team. He always know how to make my car purr. I don't feel he adds anything I don't need.

Barad55

Dec 27, 2015

If u need service, I highy recommend infiniti of van nuys and look for Wilson. Great guy to deal with! Will definitely do biz again!

michael canale

Dec 20, 2015

Had another great experience having my car serviced at Infinity of Van Nuys.David Gonzalez is a total professional answering all my questions while always giving excellent service.Each time I take my car in for service makes me glad that I have an Infinity and a dealership like Infinity of Van Nuys for service.

Lilly

Dec 16, 2015

Rick from service was great !!!!He tried to work with my busy schedule also he patiently answered all my questions and explained everything beforehand , He was so helpful with my loaner car while my car was being serviced .thank you for being outstanding Rick !!!!! will be back again :)

roxyinfiniti

Dec 16, 2015

I was in the market to purchase a vehicle from Infiniti and this dealership made the experience so comfortable warm and welcoming staff. I ended up leasing my vehicle and have been very happy with my decision. Kudos out to Vick Pravin and RJ very professional and Vick emails me answers to my questions all the time.

Karina Mo

Dec 10, 2015

Infinity service never ever disappoints us! Absolutely outstanding car service in every way! The last four years servicing my two cars here was a pleasure.

mikejbee

Dec 8, 2015

im not usually a person that gives all 5 stars or even a perfect review but this time things changed. My service consultant Steven Chen was amazing. Period. Done. Life time client. Thank you Steven. Btw, your drive is worst than mine. Cheers!

Adi

Dec 7, 2015

I called Infiniti of Van Nuys and spoke with Andy, who said he is the fleet manager. I gave him a quote that I received from a different infiniti dealership in Orange County and he promised to match those prices. I explained to him that my friends and I are interested in 4 vehicles and are very serious. I also told him that I am nine months pregnant and not coming to play games or bargain. He, of course, reassured me that they are just as serious and that I can come immediately and leave with a new car. My friend and I got there immediately and went over all the details of this deal, he took our information and ran all of our CREDITS (!!!) he told us that everything is looking good, keys were already on his desk, and so I called my husband and asked him to take a quick break from work and come down to sign final paperwork. Only when my husband was on his way, Danny, a "floor manager", came to us and said that there's a bit of a "dilemma". Apparently they maid a mistake and missing a mysterious incentive that would allow them to give us this deal and therefore we'd have to add $1500 to the cost!!! We were disappointed and argued this random price and the fact that it feels like a fraud and after about an hour, Danny "agreed" to meet us half way and increase the price by $390 but only for 2 of the 4 cars. We agreed. He went to "prepare the paperwork", and in the meanwhile Andy came back to sign my husband on a document that allows them to run his credit (only after the fact). Then Danny came back and kindly explained to us that SINCE WE DON'T LOOK LIKE HAPPY CUSTOMERS, HIS BOSS IS REFUSING TO GIVE US THIS NEW DEAL BECAUSE IT'S NOT WORTH IT FOR THEM! From there, everything went downhill. My husband got really upset for the wasted time (we were there for about 3 hours) and I was upset because of the fraud and dishonesty! The mysterious "boss" suddenly appeared and started screaming and swaring at my husband. THEY REFUSED TO GIVE US THE FIRST PAGE OF OUR CREDIT REPORTS WHEN WE ASKED FOR IT, WHICH IS ILLEGAL, ESPECIALLY COMBINED WITH THE FALSE PROMISES AND DEALS. I ENDED UP FINDING AN AMAZING BROKER AND GETTING A MUCH BETTER DEAL AND CUSTOMER SERVICE. Stay tuned for the positive review! STAY AWAY FROM INFINITI OF VAN NUYS IF YOU VALUE YOUR TIME AND MONEY.

Frankmcq50

Dec 7, 2015

Rick Robinson, did an outstanding job in resolving my problem. He was very helpful and very attentive to my concerns. I will be back.Thank you, Rick Robinson

Garcia4003

Dec 6, 2015

Rick from service is amazing!!! He is always helpful and goes above and beyond!! I only go there for service because of Rick,, thank you for being outstanding!

Lynne 1018

Dec 6, 2015

Stephen Chen is terrific he is well mannered, checks constantly on progress of Service. I love going to Van Nuys Infiniti for service. Keep up the great job'

AnnoyedAnom

Nov 30, 2015

This is the most unprofessional, terrible dealership I have ever been to. I needed a new Infiniti because the lease on my last one was up. I've been a loyal customer of Infiniti for quite some time now so it only made sense to get a new model of my last car. I made an appointment with the sales manager but when I went in, I was traded off between three other sales associates until someone finally helped me. I spent 6 hours in the dealership because these people are clowns. After finally making a deal, they couldn't find my car. They couldn't remember where they left it and they were upset I wouldn't choose a different color or package. One of the crazy sales people there boasted about his trophies and great sales. He then suggested we roll the miles back on my old lease "under the table" so that I would lease a new car with him. I was floored. I should have walked out right then and there but I just politely declined and continued to work a deal out on the new car. He told me to bring friends over to him so that he can overcharge them, meet his sales, and pay me the difference in a referral fee. Beyond shady. He then didn't say a word to us after making the deal for my new car. He became even more rude and unprofessional.The car was given to me FILTHY and I had to wait for them to clean it, which wasn't even done that well. Then another salesman chased me as I was almost driving off the lot and said "please remember to give us 10/10 ratings 'cause we don't want to hear from corporate." Sigh.

Delsie

Nov 30, 2015

Wilson was great. He answered all my questions and called me to tell me of new issues that were found on my car. Thanks for ur help.

86inna

Nov 21, 2015

Great service always. Should work on timing though sometimes. Shuttle service is a great plus and always on time. Hope the service and experience will always stay as great as they are already.

hleedesign

Nov 20, 2015

Stephen Chen has been taken care of my car for several years in fixing the problem. Many thanks for the loaner car and getting my car up when ever it's ready and I don't have to worry about the problem of my car at all during fixing. Highly recommend the service dept. Good work:. Thank you so much!

Alan

Nov 18, 2015

Rick again helped take care of all my needs on my most recent visit. He is really great, and always makes sure the customer is kept up-to-date as to the status of the repair. Will be back again, and again.

Jalajov1

Nov 18, 2015

Very professional, honest, and caring staff all around. Wilson in service took great care of me. I prepaid for 3 years of service, so outside shops might be cheaper, but I'm happy to have piece of mind and just drop my car off when needed.

Schultzfamily

Nov 16, 2015

David Gonzalez over at Infiniti of Van Nuys is fantastic. He is friendly and always willing to help solve my car issues, all the while with a smile on his face. I can never be left without a car since I have 3 kids, and he always makes sure that there is one available when I bring my QX56 in. Excellent service!

Robert64

Nov 14, 2015

Many thanks to Stephen Chen and other staff in fixing the underbody of my car after hitting something on the freeway. Many thanks for the loaner car and getting my car up and running in a short amount of time. Highly recommend the service dept. Good work:::Thanks,Robert M

akassel

Nov 12, 2015

This is the last time I am writing this review. I've tried three times to send this in. Rick Robinson is one of the reasons that I bought my M37. He has been my service writer since I bought my I 35 new in 2002.

KeithSC

Nov 12, 2015

Rick was very helpful and gave me some good insight into what my car needed for service. I didn't have an appointment, but he came out as soon as I had arrived and got me all set up. Overall, a very good experience.

Trish

Nov 12, 2015

Stephen Chen was so helpful with my loaner car while my car was being serviced! It helped me so much to have him there at Infiniti of Van Nuys! And Felix as well!

ncj

Nov 9, 2015

Devin handled the servicing of my car with great efficiency and was a pleasure to deal with regarding the service needed and possible repairs. He deserves a raise!!

dog

Nov 5, 2015

I took my car for a Oil/Filter change and was helped by Devin de Graca. Wow, what a pleasant, helpful, young professional he is !!!! I Have been going to this dealership for the past 7 years? and all service people have been very nice, but Mr. de Graca won! 10 form him.

ktenin123

Nov 5, 2015

Great experience, Rick Robinson was my service rep. Always helpful, even calls to let me know that the car is ready. Never had any problems, and would recommend him to anyone!

M35G35guy

Nov 2, 2015

Steven Chen, Devin de Graca, and Adam are always excellent in providing service every time I bring in my cars, even for just a simple oil change. They are a bunch of crazy guys, but they do put in their full attention to your needs - what you need and what you could defer for later servicing. Also, your car always comes back clean. A couple of times I didn't feel like washing my car, so I brought it in for an oil change! I have a 2006 M35 and a 2008 G35. I love both cars and the people that takes care of it. Keep on. It's the service and attention that brings me back - tho' I have to deal with these "crazy" dudes.

rarelyreview

Nov 2, 2015

On my way home from work, I stopped in for an oil change without an appointment, and the service department was able to perform the maintenance before they closed. Wilson Chihuahua was very helpful, professional and easy to work with.

CrunchyDoodle

Oct 31, 2015

I have been driving Infinitis since 1990 in part because of the service here. So for my newest Infiniti, it was excellent as usual. Rick even went the extra mile and replaced the battery in my key fob because he didn't want me to have any trouble.

heydar

Oct 30, 2015

It was so fast and easy! Short notice and I was done within the time they told me it would take. Washed my car and everything!

dbr126953atearthlink.net

Oct 29, 2015

Rick Robinson is one of the finest service advisors I have ever known. He is very helpful and knowledgeable about the vehicles and all of the needs of his customers. He has made sure that all of my service needs have been handled to my complete satisfaction. I will definitely return to him for future service needs and the Van Nuys Infinity Dealership is my "go to" place for vehicle purchases in the future.

Jaydee

Oct 29, 2015

The whole process was quick and easy from the initial call to the service department, who managed to fit me in with very little notice. The Service Consultant that handled my visit was Wilson Chihuahua, he was friendly and professional. He dealt with all the paperwork, got my car booked in and serviced within the minimum of delay; a very good experience. Thanks Wilson.

Nadine

Oct 28, 2015

I went to the Infiniti of Van Nuys Service Center because I was having trouble with my battery. The representative Wilson Chihuahua was very helpful and made my experience very easy and quick as it is not very easy for women to go to the dealerships. Then I went again for regular maintenance last weekend and again Wilson Chihuahua help me with the entire process and he was very professional and helpful.

Shirl

Oct 26, 2015

I purchased a car from Infiniti of Van Nuys, and I was very happy with the service and sales experience. It was straight to the point. But the service of the sales person, and finance department that made the experience great.

mikemaj

Oct 25, 2015

Great service from Andy and his team. The whole experience was very pleasant and I would recommend this dealership to people looking for a car. Andy is very knowledgeable and professional. He delivers excellent all around purchase/lease process. Well done.

ZabelTT

Oct 21, 2015

Rick Robertson in the service department was extremely professional, friendly, knowledgable and went out of his way to make sure the trouble I was having with my car was resolved to my complete satisfaction. Thank you!

Sgutierrez

Oct 17, 2015

Kenny wasn't just helpful but he made my experience buying my first Infiniti fun. I was able to trust him off the bat. I know I can call him up and ask for his help. The way he treats customers is the way every dealer should treat their customers. Earlier that day I had test driven the Camaro but it wasn't as fun when compared to test driving the Infiniti. I hope other people have an equally great experience when buying/leasing a car. I am not only satisfied with the vehicle but I am highly satisfied with the customer service.

Dhermosillo30

Oct 12, 2015

I received excellent service. Took my vehicle in to get checked out before the warranty expired. Rick Robinson was great!! He went above and beyond. Highly recommend this Infiniti dealership!!

FX35Lover

Oct 12, 2015

Excellent Service and staff. Wilson Chihuahua was very knowledgeable and took care of us right away. The staff are always looking out for their customer(s).

jmarks

Oct 12, 2015

I had such a great experience with Rick and this service dept last time that i decided to get my brake work done by them a few months later. Rick did not disappoint - great straight up kind of guy; the exact type of service manager you always hope to get, but never usually do. I have an older 2004 and I was in last time for engine problems which they fixed nicely without trying to gouge me. I usually get my brakes taken care of somewhere else - glad I brought my car back to them again.

CharleyO

Oct 8, 2015

I echo Enzoman's review to the letter. Rick is truly a treasure. And the trip home felt like I was driving a new car. And let's not forget the the very comfortable waiting lounge.

enzoman

Oct 8, 2015

This dealership is so lucky to have Rick Robinson on their team.Whenever I bring the car in for service, he's right on it, and stays on it, reporting to me what's going on, what the team is doing until it's done. Yes it's always washed when he hands me the keys. Rick cares about his customers, and about their vehicles. A person like that is very rare in this world. Thanks Rick !

puglet

Oct 6, 2015

Jerry got me in without a previous appointment when I called to say my tire was going flat and I needed to be in and out in an hour, as I live in Glendale, and had an important appointment in the valley within the hour. He had the gigantic nail out, tire repaired, car washed and I was out in less than one hour!

Agrant

Oct 5, 2015

Great job - really amazing experience. Rick was great at communicating. Car was very clean. Very easy to set up an appointment. Very easy drop off and pick up. Rick called and gave me updates and made sure I was aware of all the discounts.

goniners

Oct 4, 2015

Steven Chen and his colleagues are the best in the business. Unlike service consultants at other dealerships, they won't try to get you do pay for services that aren't needed. And they're great with keeping you up to date on what's found and when the service will be finished. I drive all the way from the Pasadena area to get my car serviced here, but it's worth it knowing that I can trust the recommendations and the work.

JK

Oct 4, 2015

Steven Chen truly cares about his clients and their cars! I first met him at Glendale Infiniti- check out his yelp reviews when he was there complimenting the great service many received from him. Once you have meet him, you will feel the same! Very professional, helpful, honest, accommodating and trustworthy. Lucky me randomly discovered that he transferred to Van Nuys and of course now Im getting my car serviced here. Steven has taken care of my car through it all and all I can say is that its great to know theres someone like him out there I count can on for my routine maintenance needs or in a car crisis. Thank you so much for exceeding my expectations time and time again and making every trip to the dealership as pleasant and stress free as possible

tyclap

Oct 4, 2015

Rick Robinson in the service department managed my transmission repair with precision from start to finish. He got me in a loaner car immediately, made sure my warranty covered the repair, stayed in touch with me throughout the process, and had me checked out with a brand new transmission and a sparkling clean vehicle with not a single glitch. A+ service all the way!!

BruceL

Oct 3, 2015

As always,Rick Robinson took care of my scheduled service with no problems and gave me back a washed, new feeling car. Not bad for a 8 year old M45!

Infiniti Driver

Oct 2, 2015

The service department has done a full 180 in quality of service. While my previous service consultant Resty who was great left Infiniti Van Nuys Steven Chen is my new Service consultant and he was extremely knowledgeable in his explanation of what needed to be done and had fair recommendations. Also I am assuming the service department has recently done a transition in management as the place now seems well run. Small example when Infiniti used to leave a small sticker on your front windshield to remind you of future service they would use a gas station reminder sticker they are now using one that says Infiniti---wise branding improvement.Overall Steven did a great job and overall improvement in service department is great to see!

Noe gutierrez

Oct 2, 2015

This dealership always takes care of me every time I go for maintance on my car.I recommend this dealership for anyone that buys a car!.they really treat you like one of theirs!.thanks!.

Montanaguy

Sep 30, 2015

Since buying my 2010 M35S from this dealer, I have continued to have it serviced here. The service representatives are always polite and responsive. They provide realistic wait times and keep me informed of the status of the work. I feel confident that they are taking good care of my car.

Thomas

Sep 27, 2015

From the time I walked in until the time I drove off, the staff was focused on what I needed, what would fit my needs as a Customer, and this dealer has earned my loyalty.

FXJeff2008

Sep 25, 2015

Always work around my schedule. If I need a loaner car it is always available.I have been taking my FX 35 Infinity 2008 to Infinity of Van Nuys since I have owned my car.They always keep me up on what is needed to keep my vehicle running at its optimum performance.

lizzyandkarlos

Sep 24, 2015

I love bringing my car to Van Nuys infinity! David Gonzalez is my go to Rep, he's knowledgeable and friendly. He always has time to see us even on short notice.

Infiniti G35 owner

Sep 21, 2015

My customer rep was fine. Other than that, it was another bad experience with this service department. This is the THIRD time I have driven away from this dealership to discover the service light is still on for the problem I had taken my car there to fix. These guys tell you everything is wrong with your car and try to sell you fixes that would cost you more than it's worth. I have no trust in this dealership's service department, it really feels like they put their own profit over the customer's well-being every time. For example, they recommended a thousand dollar repair for something that an outside mechanic just told me will be fixed by an oil change. Now that I have other options, I won't be going there again.

Jackie

Sep 21, 2015

My service representative Wilson Chihuahua is knowledgable and professional and courteous . I had an appointment for a routine oil change. He took care of everything. And kept me current on the time it would take to finish the maintenance. He has been extremely helpful when the car had a brake issue last month. He's an awesome guy.Thank you JACQUELINE Sailly

hope4raiders

Sep 18, 2015

Rick Robinson is not only professional and knowledgeable, but by far the best Service Representative I believe your agency has. My service was handled thoroughly and professionally, dealing with all iissues which required attention. Rick clearly rocks. He is an asset to your dealership.

zneksal

Sep 18, 2015

Rick Robinson at Infiniti of Van Nuys is a great service advisor. He never fails to help us out and is always available with a smile to do his job. I give him a 10!

MTM91423

Sep 17, 2015

Set the appointment up the day before with on line ease. My rep Devin was wonderful. I had never met him before but he treated me like a friend. Service was great and they even changed my car key battery for free. Very happy camper here.

TommyJ FX35

Sep 6, 2015

I had one! I am on my 3rd Infinity from Miller Infinity. Infinity makes amazing vehicles. Very intuitive! But, they have of great sales & service and always been more than fair on trade ins and new car deals. Recently I ran into a service disaster. My Radiator ruptured and rendered my FX35 inoperable.I had it towed to Infinity of Van Nuys when I was introduced to Steven Chen, Service advisor.I was really in a pickle. I was on my way to pick up my son, ill at school when my car failed. Bu the time I got help and made to infinity, almost 3 hours had passed. Without delay, Steven had 1 loaner car left and was able to reschedule another client, knowing my son was waiting as school for so long and the stress I was under.The next day the radiator trouble was located. I was made aware that the Transmission oil also cools through this trans core radiator. Ir was detected that radiator fluid had contaminated the transmission fluid. So it wasn't a question of if, it was a question of when will my transmission fail?With Steven's influence, all party's agreed to replace my transmission by being proactive as to things to come. I was stunned when I saw the service record! 9200.00! The Transmission alone was 8K!I couldn't believe it. Steven said He did not want me coming back months from now when my warranty expired, knowing the the Transmission would fail at some future point. I was astounded.This is the greatest dealership I have ever worked with! From the first call, Service Sales, everything!I can't say enough about the quality of the dealership, Manufacturer and especially the great folks at Miller Infinity. They know about customer service and look for opportunities to do great things for their customers. Thank you all so much. Now I can't wait to come back to purchase my next Infinity!Best to you all and thank you Steven!Yours Truly, Tom Jacob Very Satisfied Customer!

DC27

Sep 5, 2015

They were right on me when I drove up. Literally only took the hour that they said it would. Car was waiting all washed when I got back. Friendly too!

Playwright

Sep 5, 2015

Loved my service advisor Steve Chen! He took time and explained things -- he was very knowledgable. Waiting area was very comfortable. In and out as promised.

Steve91423

Sep 5, 2015

I love my service consultants, David and Devin!!! They have both been A #1 to help me and give me the best advise for my car's best service. Thomas, the manager was great to help me this time too in selecting my new tires. What a TEAM they are!!!!! I am more than pleased, I am excited.

hardy harhar

Sep 4, 2015

David Gonzalez got me out earlier than expected and the car was great! I would definitely recommend to friends and family and will be back.

ngood0472

Aug 30, 2015

David Gonzalez took great care of me. I waited for my car and it was done in a reasonable amount of time. The car looked great because of the car wash they always give after service. I really appreciate it

unhappy customer

Aug 29, 2015

Failed to deliver car on schedule.stated that servicd done, not fully inspected and serviced to realise vehicle.Had to go bck two additional times get repairs completed.

lois

Aug 28, 2015

I was met at the service entrance and shown into David's office where he quickly took down the information about my 15000 mile check-up and explained to me everything that should be done and how long it would take, When I returned for my car it was washed and serviced and ready for me.David took care of the paperwork for me and I was on my way.He's very friendly, informative and trustworthy.

Lynne 1018

Aug 27, 2015

I was very happy with my visit. Steven Chen Service Consultant met me immediately we went to his office. I was there for oil change, tire rotation etc. It was,finished in one hour. What I love about Infiniti of Van Nuys is they are polite, ready to help you and never try to suggest something that the car does not need. Keep up the great serviceA loyal Infiniti customerLynne Greenblatt

JX

Aug 20, 2015

I came in for an oil/filter change, and got in and out in less than an hour. Jerry made sure everything went smoothly. That's the way all services should be.

Poop

Aug 20, 2015

David Gonzales at Infiniti Van Nuys always takes good care of my car. I was on the road and had major damage to my tire, called him, you got me in right away, and took great care of the problem. I couldn't have been happier with the service I received.

Wwong

Aug 20, 2015

Night and day with the dealership under new ownership since I purchased my QX60. It was easy to book a service time and I was in and out of the dealership for my oil and filter change and checkup within 1hr and 20mins. Jerry was supper professional and I would recommend him and the dealership for service.

HARLEY D

Aug 19, 2015

JUST PURCHASED A NEW TO ME INFINITY 2012 QX56 WAS HAVING WARNING LIGHTS FROM WHEEL SENSOR REAR I BROUGHT IT IN THEY FOUND PROBLEM AND FIXED FOR ME AT NO CHARGE EVERY ONE VERY HELPFUL AND FRIENDLY.THANKS GUYS,L.HANES

Bunny

Aug 16, 2015

Wilson was very helpful to me in dealing with a broken side mirror. I had no problem getting a fair price and felt very comfortable with the entire transaction.

Alan

Aug 15, 2015

We recently moved to the area and Infiniti of Van Nuys was the closest dealer. I scheduled an online appointment for my 2013 M37.I was greeted promptly after pulling into the service drive. My order was written up, and I had a pleasant wait in the customer lounge.My service advisor was Rick Robinson, and he was great throughout the entire experience.Will definitely be returning to Infiniti of Van Nuys for future service needs.

Q50

Aug 12, 2015

I called to schedule an appointment on a Saturday morning and spoke with Wilson. He had an appointment for me that morning. When I arrived he answered all of my questions, and they started on my car right away. He was extremely nice and helpful, and went above and beyond replacing a missing screw on my license plate personally. I have always had a great experience at Van Nuys Infiniti. It's a very professional, well-run dealership.

Valeria

Aug 8, 2015

I like the facilities,coffee/snacks. The service is always done in a timely manner. I specifically would like to acknowledge Jonathan Ong and David Gonzales.

ready2go

Aug 7, 2015

It is always so nice to come into the VanNuys dealer and be greated by my Rep: Rick. He is always so prompt, pleasent and gets me in and out of there.

BeAboveIt

Aug 4, 2015

I traded in my G37 for the new Q50 and the experience was seamless! Not only were Danny and Vic courteous, but they took me through the process step by step. I work for TrueCar and I would recommend this dealership to anyone.

rono3849

Jul 29, 2015

Have always been treated fairly and professionally at this Infiniti dealership. Great service department. The cars are exceptional. I highly recommend both the dealership and the car for both sales and service providers.

Annie C.

Jul 27, 2015

Infiniti of Van Nuys has the best service department! Steven Chen is the most professional, courteous and accommodating representative I've dealt with at any dealership. He is knowledgeable and easy to deal with... ask for him!

Ibuyalotofnewcars

Jul 16, 2015

After purchasing 13 cars in 14 years and dealing with many sales and service departments. This place is the worst when it comes to customer service in the " service department". New cars dealers don't make a ton of money on new retail car purchases, it's the parts and service department that is the blood of the organization. This place needs to be taken off life support. I'd take my new car to Pep Boys for service at least I would get some respect, there.

sad

Jul 9, 2015

I bought my car from the infinity Van Nuys .a spot purchase 30 days later they told me to come back in and redo my contract 30 days after that they told me to come in and return the car. a spot purchase is when you assume the person has good credit and you let them drive off the lot so when the finance company opens the next day is when rhey do the finance . I used my trade in now I have no car I was also threatened if I don't return the car they would report the car stolen.be careful

Ginetun

Jul 5, 2015

Executive customer service was prevaded Steven Chan . He was very courteous and knowledgeable in to recommendations to the car service. Overall the dealership thriving to path of excellent customer service. Thank you Stive for amazing customer service. This dealership will be always #1 choise for us now and in future.

Cher

Jun 28, 2015

Excellent serviceThey performed a thorough inspection of my vehicle and found items I wasn't aware of that were fixed under warranty.Customer service and satisfaction were at the top of the list.Rick Robinson our senior service professional was exceptional. He continually kept us apprised of the current status of our vehicle and made sure all our needs were met including giving me a sporty coupe to drive as a loaner.Rick is a valuable asset to the organization not only in customer service but his knowledge of the vehicles through his prior work as a master mechanic.Everyone at Infiniti was thorough in their work and showed what customer service is all about.Thank you Van Nuys Infiniti!

Susie

Jun 27, 2015

Yes, my experience was very very exceptional. Steve was very thorough in all repairs and necessities for servicing my vehicle. He was very attentive and accommodating and never let me feel forgotten or neglected. I notice other clients that he was handling were surprised at his quick and thorough service.

satisfiedconsumer

Jun 25, 2015

I would recommend Infinity to every person I know. Their customer service and relationship with their clients is exemplary!! Dropped me and picked me up from work!!!

My g37

Jun 24, 2015

Great custimer service. Good effort creating a relationship with customers. Take the time to explain the diagnosis of the vehicle. Warm welcoming environment. Took the time to make sure my needs were met while I wait for repairs to be completed.

HawaiiBoy

Jun 18, 2015

My regular contact was out on the day I wanted to bring my vehicle in for an Oil Change and General Maintenance. The person he referred me to was great. Very personable and knew what he was talking about since he had once been a mechanic at the dealership. Turnaround was very quick even though I was not in a rush and left the car there for service. Charge was very reasonable and it was a quick in and out.

JMWX3

Jun 12, 2015

Superb service: Kind, professional, and very helpful. I needed a replacement part for the air intake housing. The parts department were polite, and the price was competitive. I purchased the part, and in the service department, Steve Chen quickly processed my request and had my part installed, and me back on the road in less than 45 minutes! I will be back!

Goss18

Jun 11, 2015

I've been lucky, the first manager I met in the Service Department was Resty Tiangco. Resty is one of those professionals you are always hoping for when you're in need of excellent service. Efficient, Fast, Informed, Motivated and obviously respected by his co-workers. I never ever once have felt impatient when servicing my Infiniti at Van Nuys because Resty and his team simply get the job done faster than any other facility I've ever known. And I never have to ask for a wash. The car is spotless on delivery. Thanks again, Resty.

GaniBN

Jun 9, 2015

I owned my car back in 2013. Ever since, I have been getting my car serviced with the common people whom I knew from Infiniti service department.Great guys and a friendly atmosphere..So far, I have had the best experience with my car service here at Infiniti of Van Nuys and would personally recommend it. I always make appointment with Devin Da Graca who is just amazing. He is one of the best guys from Service department whom you can rely on for a better car service.Estimating the amount of time and work needed on my car, he also signed me in for a loaner car. Besides, I was also receiving periodic updates from him on the status of my car service. Very responsive and efficient at the same time.I have to state that he had always been professional in handling my situation and he truly cared. Took every note on additional details & request at the time of service and delivered it to perfection.Once again, I would personally like to thank Devin and team who worked on my car.Best Regards,GBN

tabish04

Jun 7, 2015

I bought my first car with Infiniti of Van Nuys and didn't think that I would go back to buy another one from the same place. If it wasn't for the people at Infiniti of Van Nuys, I probably would have ended at a different dealership. The people at Infiniti of Van Nuys truly care and listen to you. They try to get the deal in the best of your interest, not theirs. I would highly recommend this dealership, especially because of the service I received.

LL

Jun 4, 2015

I always lease my cars here and use their service department. I am a busy professional who does not have much down time. They attend to my every need in vehicles and keep me running. No nonsense dealership when it comes to getting you in a vehicle you want and they have a good inventory. I count on them keeping me running!

joeleb

Jun 2, 2015

They told me to find a car that I loved and they would take care of the rest. Got me the down payment and monthly payment I could easily afford. I'm in love with the Q 50 and recommend everyone I know to the dealership.

Rocker4725

Jun 2, 2015

I just purchased my new Q40 from Andy. This is the second time purchasing an Infiniti of Van Nuys. Andy made it very easy for me to get my car. He was very knowledgeable and didn't waste my time going back and forth. I also want to Thank Will in finance who gave me what I needed on my BMW to make this deal happen. They not only saved me time but saved me money as well. Thanks to Andy and Will I now own a comfortable car that I enjoy driving. I also appreciate the great service I get on my G35 from Rick Robinson. He is the man!

Patricia

May 25, 2015

I have been a customer of this dealership through the course of 4 leases. This latest service experience - with Rick Robinson - was as smooth and efficient as I've come to expect. Rick was helpful and courteous, my loaner was available as promised, and the turnaround was quick. What more can you ask for?

thekindman

May 13, 2015

Service consultant did everything to make the experience go as quickly and smoothly as possible. He was very helpful in picking services that I needed and explaining thoroughly each job and why they are necessary.

Harry

May 9, 2015

Absolute best!!! Make sure you schedule with him. In and out really quick. Goes over and beyond. Will meet your needs and then some. No hassle!

akassel

May 7, 2015

Since I bought my first Infiniti at what was Miller Infiniti in 2012 I have used the service department almost eversince. I have always relied upon Rick Robinson as my service writer and sorely missed him when he took a hiatus from the dealership. So I was very pleased when I discovered him back at his job right after I bought my M 37. I have pretty much known all of the service writers who worked at the dealership over the years and I have found that except for one individual, all have been very attentive to my needs. Rick is my go to guy and he has never steered me wrong.

jem

May 6, 2015

I am always pleased with the service I receive from the service consultants that I deal with , namely Rick Robinson, Resty Tiengo and David Gonzales. They explain everything and are very professional. If there is some concern they take care of it.Joan Dundas

vitalsweb

Mar 7, 2015

THE WORST PLACE TO SHOP FOR A CAR, RUDE, UNPROFESSIONAL, FALSE ADVERTISING, PHISHING THROUGH THE INTERNET SOURCES, BAD DEALS!!!Last year, in around November, when new car models came out, we went to Van Nuys Infinity to check the models. We found a model that we wanted, and after getting the price estimate, we tried to bargain a bit to get it down couple grand. NOT A PENNY they would be willing to bargain at that time. Well, we had time and decided to wait a year.This year one of our cars died on us and we needed a car asap.I was shopping for 2015 Infiniti QX70 and got a quote through TRUECar from Valencia, Beverly Hills, and Van Nuys, CA Infiniti dealership with the price and model that satisfied me. I got the TrueCar GUARANTEED Savings Certificate that stated that Infiniti of Van Nuys will provide me the access to IN-STOCK new vehicle. Certificate number UN***E. When i called the Van Nuys dealer, they started playing with the price, putting me on hold, calling me back, i spent half a day trying to schedule an appointment to come and pickup the car ($51.000 + cnange value), not a cheap, at the end of all conversations, i got a reply that they DO NOT have the car in stock... Cristina Madlangbayan and sales manager of that day, clearly denied existence of the car in the dealership possession on 03/04/2015 and i had to start looking for it at other dealerships at the end of the day... Van Nuys dealership clearly phishing for customers on truecar website. What is the point of getting quote for a car that claimed to be in stock if it is not there, and dealer says that they will call when it is in their possession, it is just waste of time. Very unprofessiona handling of such business, when people plan to spend decent amount of money, they expect decent service and honest business. I do not recommend dealing with Van Nuys Infiniti dealership.

tennisluck

Jul 20, 2014

this dealership is absolutely terrible they suck you in by getting a good deal and they do not take care of you afterwards whatsoever. when I bought my car I traded in my old car and they have not paid off my car in 2 months. my credit is being affected and they could care less they never get back to you. don't ever buy a car from there go to infinity of Thousand Oaks or anywhere else but there forget about the deal

bloomer230

Jul 10, 2014

I struck a deal with this dealership. When, in good faith, i went back to them to make this deal happen they made all the excuses in the world why this couldnt happen. It was outrageous. I was trying to give them my business and they failed in a miserable way. I wasted so many hours of my time here and its incredibly frustrating how this place operates. I will not recommend anyone to go here. I would have expected a better experience and them to have made this deal happen rather than trying to stick it to me.

lasersailer4life

Jul 8, 2014

I went to the Infiniti dealer looking for a pice on some parts for my FX. The parts specialist Melvin Zelaya was very helpful and honest about the best way to get parts and pricing. I would recommend this dealership for parts, I did not experience other areas of the dealership so I cannot rate them.

andyguss

Jun 11, 2014

I recently brought my 2012 G37 Journey Coupe in for two service appointments: one for regular scheduled maintenance, one for a relatively minor mechanical warrantee repair.The service, as always, was flawless. I highly recommend service advisor Robert Bettencourt. He's pleasant and professional and always follows through on any open issues or repair. Granted, this is the closest Infiniti dealership to my home, but I still wouldn't take my car anyplace else for service.

hendrsn24

Mar 27, 2014

I'm from The Bay Area and was traveling in L.A. when my FX45 decided it wanted to blow its coolant going over the 405, I nursed it over to Infiniti of Van Nuys to have it checked out and have them work on it. (big mistake)David was nice at first and got me in and told me it was going to be an hour before they can look at it. An hour and a half later they had racked up a $5,000 bill with everything that was wrong with the car like old plugs, old motor mount, Worn control arm bushings, parking light bulbs and the thermostat needed replacing along with a coolant flush and new cap. Having my hands tied I had to get the cooling system done so I could head home. They said they pressure tested my system and the total was going to be $700 and the mechanic said this would fix my issues so I said do it. I asked David if I could get a loaner so I could go get some lunch because it was going to take them 3 hours to do everything, at first he was reluctant saying I didn't have an appointment but then said ok. I came back to the dealer and the car was done and I was on my way home to the Bay. 70 miles later on top of the GrapeVine it blow again. I immediately called david and he didn't offer me any resolution accept for me to pay and have it towed back. I let it cool down and nursed it back to the dealer getting there at 6:45 and they close at 7:00. I explained to David what happened and he said leave it and they will look at it in the morning. I asked him for a loner so I can go to a hotel and he said he could only offer me a ride in the area. I explained to him that hotels are twice as much and would rater stay in Woodland HIlls where its a bit cheaper. His reply was the guy that gives out the loaners is already gone and I was lucky he even stuck around. Before blowing my gasket I got in my car and drove off to come back in the morning to get it taken care of.8:00am the next morning I got to the dealer and David came out and said he wanted me to talk to the Service Manager, perfect! Kennet Frakes was the rudest manager I have ever met. I sat down and he started to tell me "you know your car has 250k miles and we have to replace the head gasket". Wait nothing was ever said the day before when they tested my system and diagnosed the issue to be a $700 thermostat job. I tried to explain to him that because I have 268k miles doesn't mean I need a head gasket. the mechanic didn't say anything the day before, in fact the mechanic and David couldn't believe how well of condition my car was in and how it ran so good. So now Kenneth is pretty much telling me there is nothing they will do for me and have a good day they fixed what they were paid to fix and thats that. I told him I wanted my $700 back and I would go somewhere else, he denied and said they wouldn't be doing anything for me. I was able to make it home after 12 hours of stopping every hour to let the system cool. The repair that needed to be done.... The Engine Temperature Control Sensor, a $40 part and the car runs perfect.

seyrana75

Dec 7, 2013

Larry Salesman, Frank Sales Manager , Art and Diego in Finance did a great job for me buying my 2013 Infiniti FX37. I test drove BMW x5 and Audi Q7 but FX37 had so much more power and much more affordable and fun to drive. Infiniti of Van Nuys was the honest and coolest dealership I have ever been in my life. Anyone considering buying Mercedes, BMW, Audi or Lexus please give Infiniti of Van Nuys a try you will love their cars. And if you have bad credit don't worry, if they were able to finance me they can finance anybody. You also get your oil changes free when you buy car from Infiniti of Van Nuys.

Andrewwlee27

Nov 26, 2013

Celia made my experience at Infiniti of Van Nuys very memorable and comfortable, which her professional manner makes you at ease to ask questions and openly discuss about options for a car that'll be compatible for you. I've never had more sense of trust with a dealer in my past experiences when shopping for a car than I had with Celia. I will truly recommend coming here and doing business with a professional that takes pride in what she does.

Annmanners

Nov 19, 2013

I came in with a tire keep issue...Melvin Zelaya took care of it quickly and free of charge. I really appreciated it and will continue to bring my car to Infiniti of Van Nuys for all my service needs..Ann Manners

isischlossberg

Nov 8, 2013

This is my second visit to the Infiniti Service Dept since we purchased our G37 infinity. The service dept is really wonderful. They are efficient, respectful, and extremely nice. I was in and out in exactly 1 hour...car washed...and on my way. It was great.While I was waiting, i went into the Infinity store to look around. Melvin Zelaya is the nicest and most helpful guy ever. He is genuinely sweet.I left the service department with a smile on my face.....and your good will in my heart.I am grateful enough to be writing this review which I generally avoid.Sincerely, Mrs. Jan Schlossberg

Rmiller21

Nov 6, 2013

1st time at infiniti, was a great experience. will come back again soon. excellent customer service to make to customers feel at home. All prices were reasonable and affodrable. was very satisfied with that. beautiful cars on display with incredible style.

NosillaNOMB

Oct 29, 2013

I didn't buy my car at this dealership, but needed my key fob fixed. Michael Escalera fixed my fob within 2 minutes of my walking in the door, and did it with a smile and a great helpful attitude. Next time I need my Infinity serviced, I'm going to think of Michael's helpfulness and want to come back to Infinity of Van Nuys.

lernanieM

Oct 19, 2013

The staff in Infiniti of Van Nuys are so great that i will recommend them to anybody,they are so helpful & very accomodating.They will go above & beyond so they can help you.