Used Cars for Sale at Larry H. Miller Dodge Ram Avondale in Avondale, AZ

dee

Oct 6, 2016

Justin Horton made my vehicle search a very pleasant experience, he wasn't pushy or rude. He explained a few different cars to me until I found the one for me. He was very nice and informational and paid attention to what I wanted.

Alice

Sep 6, 2016

0 stars, i walked into service, theres 5 men on their computers, one with a customer, not one acknowledged that i walked in, no one said at least ill be with you. I stood ther a good 3 minutes, then more people walked in, no one acknowledged any of us. Finally one says can i help you, and to my luck he couldnt help me i had to wait for the one with a customer. Jr. Finally finished, started to help me and said it would be 2 hrs, when i was told by him 1 hour. I will not return!!!! I prefer to drive n get serviced by someone who will have a smile & acknowledge I am standing there.

DEANH

Aug 27, 2016

If I could leave 0 stars I would unfortunately I can not . My wife and myself went in on Friday July 26 to look at a 2012 Dodge Ram 3500 . We took it for a test drive and the exhaust fumes in the cab was terrible. Then we went back inside and worked a deal with the exhaust problem to be fixed later in the day. Our sales man called later that night and said it was ready to go , so we drove back to the dealership to get it . We signed a BCA that would allow us to have the truck from 7:30 to 5:30 pm the next day . We started home and made it maybe a 1/2 mile before the smell came back and we returned to dealership . The next day I went back to dealer ship to get the truck again one of the sales managers Charlie said he wanted the service director to take one last look at it . They found a exhaust leak and said it would be 1 hour to have it fixed , My daughter and I sat there for about 3 hours . When they finished we went to the front to pick the truck up they told me that they had another buyer and wanted me to sign the papers right then in order for me to get the truck, my 24 hour test period was gone . I talk to a sales manage who was rude and said since I didn't pick up the truck last night that is not a option anymore even though the truck was not drivable at that time . The sales manager Alex said he was the last person I could talk to when I asked to speak to someone higher up. I found this not to be true when I got home and got online and found that the GM is named Mike Messina I called and left a message for him he was prompt in returning my call and was very apologetic . So when it is all said and done the sales man Jessie Hernandez was a nice person and good to deal with Charlie was also pleasant their main problem is the middle management who was very rude . The GM called as I was writing this and assured me that he would look in to this . I hope they do and the problems they have with the sales managers is rectified.

JAC

Jun 2, 2016

Time to return my leased vehicle, I call LMD , they say speak to Joe Maggio, I call him , no reponse, 3 times , no response,I was told to just come in , so I do , and no Joe Maggio again , no one else can help , so I come back next day , same thing , so a man from there goes ahead and tells me to leave it and Joe Maggio will get back to you . Well he never does , then I get a letter and a bill for $125 for the other key. Well I was in the dark not knowing what was going on because of Larry Miller Dodge lack of communication. I have the key and would be happy to bring it , but Joe says you should have dropped it off with the car , and rudely says sorry there is nothing we can do, I said I will be down there to talk to you , he says fine , I will call the police if you try to start something. What the hell was that ? Why would they have a guy like this working there.

Angel

May 11, 2016

I have good experience with this dealer ... The service is good the seller was professional...

Thornburgn

May 8, 2016

My first time buying a car and Justin and Allie helped me feel comfortable the entire time. They had a great sense of humor which made them feel like friends. Vicky was great at helping me understand the deal. All in all I doubt I'll ever have another car buying experience that will top this. Thanks to everyone at Larry h Miller dodge for helping me get into my new dart!!

Nickdart2016

May 8, 2016

My first time buying a car and Justin and Allie helped me feel comfortable the entire time. They had a great sense of humor which made them feel like friends. Vicky was great at helping me understand the deal. All in all I doubt I'll ever have another car buying experience that will top this. Thanks to everyone at Larry h Miller dodge for helping me get into my new dart!!

Not satisfied

May 7, 2016

3/20/15 I got my car. 4/12 I called LHM Avondale and reported the problem with my transmission. I was told by service manager Albert that they couldn't get my car in until 4/21. I took my car there 4/21 and was turned away because they didn't have any room in the bay for my car. I had to make my service appointment for the following week on 4/27. On 4/22 my service transmission, check engine, and temperature light came on. While I was headed to your house. Car went into LIMP mode. Called service center in Avondale and was told to have my car towed to the Avondale store but due to the warranty and roadside assistance restrictions it had to be towed to LHM surprise. 4/25 Nate called and said my car was fine and that it had just needed an update. I picked my car up 4/26. 5/4 my service transmission, temperature and engine light came back on! called LHM Avondale and was instructed to bring the car down. I dropped the car off and was told by service manager John that my car was bumped to the head of the line. Spoke with the sales manager Jodi and was told the same thing. Called 4/6 and was told my car has yet to be diagnosed. I as a disabled veteran and I am set to move back to San Diego to start a job on base and when I call LHM to inquire about my car I experience horrible customer service, I don't get a call back or I am lied to about the status of my car. Since I had my car less then 45 days and had not made my 1st payment when the problems started I would like to exchange my car for a reliable car of the same price. Very respectfully, Rolanda R. Wallace

KatSamoa

Apr 29, 2016

Great, personable sales people! Took their time to get to know us and help us find what we were looking for! Would recommend to others and would do return business here!

Jason

Apr 26, 2016

Buying a car from out of state, I was nervous about finding a dealer I could trust. This place, and especially Charlie Favreau (the salesperson I worked with), did an outstanding job. It was the easiest car buying experience I have ever had. I have never recommended a car dealer before, but I highly recommend LHM Avondale.

ranwil

Apr 17, 2016

Charlie did a fantastic job communicating with me by phone before i went to the store. It was a great buying experience! They got me pricing quickly and treated fairly on my trade.

Margie

Apr 14, 2016

We bought a new 2016 Ram 3500, got a great deal and great sales experience from Trent Wolfe. They installed the wrong trailer hitch but thanks to a great sales person and Andrew, the Sales Manager, everything was made right! Thanks for the great experience Avondale Dodge!

Richard Bean

Apr 14, 2016

I've own my truck since 2004 bought from Larry H. Miller, Avondale Dodge have had good service, the people are friendly. Took care of a recent recall repair that was involving a air bag.

Steve3336

Apr 14, 2016

We came in and got the vehicle that we wanted with no hassle or pressure. We were short on time so they expedited the process, and had us driving away in our new vehicle within 2 hours of setting foot on the lot.

Joseph Legander

Apr 13, 2016

Great experience. Mr. Favreau did great work, as did the rest of the crew.

Jessie dicochea

Apr 12, 2016

Very helpfull happy with the whole purchasing system.

HappyFamily

Apr 11, 2016

Anthony, Andrew, and Vicky were great to work with! It was the most enjoyable car buying experience we have had. They all were very accommodating and did everything they could to meet our needs. Thank you!

AZBond

Apr 6, 2016

I traveled from CA to look at trucks. Everyone I encountered at the dealership was great my sales person Glen was very knowledgeable on the trucks and helped us find what we were looking for. The sales manager Andrew was also very helpful.

CHICAGO46

Apr 6, 2016

I would give a 5 star rating but I have so far just used for oil changes and have to wait over an hour and a half for an oil change. I have had 4 so far at the dealership. I would think that if you advertise for an express oil that it would be done sooner then an hour and a half of longer. I'm retired so tell myself to be patient.

Kerry's Jeep Service review 3/2016

Apr 2, 2016

I dealt with Rick, the service Manager. He was great! This sums up my experience: Quick turn around, friendly staff, professional, honest, clean waiting environment.

H. Black

Mar 31, 2016

We went to this dealership to see if they had the kind of truck we were looking for. They not only had it but many to choose from. The salesman that took care of us was very pleasant, confident, helpful, knowledgeable, accommodating and patient. Everyone we met there made it a good experience for us. We were given a good price for the truck we were interested in, offered a fair amount for our trade-in and able to get financing from our credit union done through them. All these things made it an easy decision to go ahead with the purchase. The entire process was straightforward and smooth. The place is clean and comfortable. Our salesman was great - a major reason we purchased there. Our finance guy was amazing - brought us through it seamlessly. We are very happy with our new vehicle. We would definitely buy from them again and will recommend them to our family and friends.

Mayraynestor

Mar 30, 2016

Very helpful people! They really tried to work with us on our needs. They weren't happy unless we were happy. That just mean they really want you to be satisfied.

Alejandra arenas

Mar 28, 2016

Our sales rep Arnie.pennatlhmauto.com and finance rep Jessy made it very easy and fast experience! I will definitely recommend it to all my friends and family.Thank you! LHM DODGE RAM AVONDALE.

john Cammilleri

Mar 25, 2016

great service been going there for ten years. happy with overall experience and fallow thru by salesman will fortune at Peoria Larry miller dodge and also JR Rodriguez at Avondale Larry Miller dodge.

Bow4YipYip

Mar 23, 2016

I can in to the dealership with a specific vehicle in mind having looked online at inventory at all valley dealerships. Kris had the vehicle up front waiting for me and took me out to see immediately. The sales process went smoothly and then the finance department was pretty easy as well.

Tim Young

Mar 19, 2016

My service advisor, Junior Rodriguez did a great job from getting me in for service to great service upon arrival to finish,

gduffey

Mar 19, 2016

Francisco was very professional. Listened to me and was very friendly without being condescending. My last visit to the service Dept left me very frustrated and disappointed. I decided to change advisors when I made my appt. I was very pleased this visit with the way I was treated and how my vehicle was taken care of.

Gary Coulter

Feb 29, 2016

Repairs were made in a reasonable amount of time.Service advisor was helpful and friendly.Appreciate the car wash along with coffee and popcorn that are always available.

AJD III

Feb 23, 2016

Robert Carter is the best Service advisor in the city and a great mentor to Jr.

James Hanshew

Feb 14, 2016

Great service. Found bad tire and replaced. Great attention to detail. Jake, service advisor was very helpful.

Tom Malone

Feb 10, 2016

Dodge Ram trucks are my favorite. This keeps me coming back as well as a great service department like Larry Miller Avondale Dodge.

Garnett Sailor, the "Teddy Bear" broker

Feb 6, 2016

They worked every angle and found every rebate and discount to get me out the door with a new vehicle! In the end, everyone was very happy!

johnp

Jan 30, 2016

I went in to look at a new Durango and ended up not getting the durango because it was too big for myself. I looked at a Dodge Journery Crossroad and fell in love. The sales people were not hound dogs and let me look without bothering me. Great Experience.

checkers07

Jan 25, 2016

Knowing that they work hard to deliver on selling to maintaining. Everyone is always friendly and eager to help. Ive recommended several people that have been very happy. Thanks Guys!!

Ramfan

Jan 23, 2016

I drove twenty miles farther to this dealership than the sister dealership that is two miles away from my house because of the service people are much nicer and more relaxed because of the much larger service center. They not only matched the price of the service I was wanting to have done, but beat the sister dealership by 20%.

Tiffany Miller

Jan 11, 2016

Wait time for basic services are over 2 hours no matter the time of day you arrive. If you have an appointment for an oil change you still wait over 2 hours. Seems under staffed OR they needs to take down the sign that states "QUICK OIL CHANGE" because quick is not 2 hours or more!

s.orick

Jan 9, 2016

Excellent service from Jacob White as usual.Thank You,S. Orick

Dreamrhae

Jan 5, 2016

First my tires, bed liner, and tint werent included in the sale even tho they r on the truck. Then the Extended Warranty. I have waited since Aug 2015 for warranty work and 2 Recalls. Only to be told in January 2016 by AJ Davey "you haven't figured out we aren't repairing your truck by now" thanks for no service! Wont even fix their mistake no third brake light!

Rebecca Fenger

Jan 3, 2016

After making the decision to purchase a 2016 Dodge Challenger Hellcat, I surfed the Internet to check on availability. This led me to Larry H. Miller Dodge and one other dealership. The Scottsdale dealership I contacted told me that, no, they did not have the car on their premises, but expected it to arrive in 2-3 days. I later found that this was a mistake, since the Plum Crazy-colored Challenger wasn't due for "another 2-3 WEEKS."Meanwhile, after an online inquiry, a man by the name of Charlie Favreau from Larry Miller Dodge e-mailed back to me that they had both a Challenger Hellcat and a Charger Hellcat sitting in their showroom. I was not aware that the Hellcat was available in a sedan. Not only did the Charger fit my needs better, but it looked meaner than the Challenger. I hesitated to buy a car on the west side of town, since I usually prefer a dealership closer to my residence, but, boy, am I ever glad that I took the freeway to check out this car. From the moment I arrived there, I knew that this experience was going to be different from all my past dealings. (I'm not a spring chicken, so I have had many.) First of all, nobody pounced on me before I told them I was meeting Charlie. And Charlie didn't pressure me to make a decision even though it was obvious I was enamored of the Charger on sight. I didn't envision that I would be driving it home, since I was trading in not one but two cars in this transaction. The speed with which the paperwork was completed amazed me. Instead of feeling uneasy in a "man's world," I felt an atmosphere of being around family. One more word about Charlie: His whole demeanor was eminently calming to my tightly-wound personality, even guiding me in to the location by phone when I missed the turn on 101st Avenue and was swearing at the written directions. This man could work at a Bentley dealership.So many employees at Larry Miller were genuinely happy and congratulating me on my purchase of this car. No one seemed bored or unhappy in his or her job.Since experiencing the "No Commission, No Hassle" policy of Larry Miller Dodge, I think I've died and gone to Heaven. After driving my Charger Hellcat, I KNOW I have!

pbmax

Jan 1, 2016

I order my truck thru them, they did great job with that and my Sale rep was great and very friendly to work with thru out the sales process.

Dodgefan

Dec 30, 2015

Allen was very friendly and knowledgeable of the Dodge I bought compared to the other trucks I was looking at. The transaction of buying a new vehicle went very smooth and easy. I would definitely buy another vehicle here again!

jogong

Dec 20, 2015

Russ was very helpful and got me an appt. quickly.(3 days) The technicians quickly found the problem ( bad battery) and put in a new one. They also did an oil change and lube and discovered the brake fluid was dirty and replaced it. They also rotated my tires. I am happy to have my van back in good working condition.

DR

Dec 19, 2015

Great salesman and outstanding service on my first visit.Sales person and made the sale extremely easy and very comfortable to be in the dealership.

JH

Dec 10, 2015

Great honest Service. I took my vehicle in for service, after it was inspected and a few of the items on my list were not required at this time. The service advisor and mechanic suggested those items be serviced in another 20k miles. I appreciate their customer loyalty and honest service. I can trust that only required service will be performed. The honesty of this service department saved me hundreds. I recommend Larry Miller for all your vehicle service. Very thankful and satisfied customer!

Rebel 2016

Dec 1, 2015

Kris was an awesome internet sales person and made the sale extremely easy and very comfortable to be in the dealership. I have already recommended many people to go to Larry Miller Avondale on there next vehicle purchase.

Mark Mitzel

Nov 22, 2015

Always well taken care of here. Got me right in for a quick service and back on the road. Outstanding service center!

Dbacks98

Nov 13, 2015

Anthony made the whole buying experience very easy and is great to work with.Anthony never pressured us made us feel wanted and he changed are mind on Larry Miller I will never go anywhere else again.

hcurry69

Nov 12, 2015

I have always hated going into dealerships and spending hours there to only find out I was not able to drive home what I went in for. My experience with Larry H. Miller Dodge Ram Avondale was exceptional!!!! I worked with Kristoff and had the best car buying experience ever! Not only was I able to do everything via text/email, I was able to get exactly what I wanted without fighting back and forth with a "finance advisor". The deal was done through various text messages and the only thing left to do was go in and sign papers and drive my new 2016 Dodge Charger home. I highly recommend to anyone who is looking for a new vehicle, this is by far the best dealership to go through!!!

mopar or no car

Nov 10, 2015

My experience at Larry Miller Avondale was satisfying. Johnathon Robinson our salesman made the experience smoothly. Unlike other dealerships, you sold me what I wanted, without the fuss or hidden fees. I didn't spend the whole day there and he made us feel at home. Most important, we drove off and didn't have to drive back unlike other past experiences at other dealerships. The inventory was plentiful, Meaning: Like some other places they didn't advertise a vehicle where only to find there is only one at that price. : > I would recommend this place. Thanks again.

Asdruval Alvarez

Nov 6, 2015

Everyone was vert helpful, Luis cuevas was the young man we had help us he was very knowledgeable and helped it be a wonderful experience.

Milton

Nov 5, 2015

Service Advisors very friendly and organized. workmanship was excellent and waiting experience was very comfortable. I was very satisfied.

Matt

Oct 31, 2015

Johnathan Robison really went out of his way to find exactly what I was looking for. He made the process of buying a car very easy. I really recommend him and the team at Larry H. Miller Dodge Ram Avondale.

Lawyer John

Oct 27, 2015

Purchased a used truck. Waiting for the title to take the vehicle out of the country. Called over twelve times and never ever got a call back. The after sale communication is a joke. Employees could care less once the sale is made. I have had problems before with this dealer chain. I will never buy another vehicle from them again.

Ron

Oct 23, 2015

Good Service on all fronts, would definitely recommend this company to a friend

Jerime and Dona Lund

Oct 21, 2015

Second scheduled maintenance, but third time in, on my Avenger and again top notch service. Wife came with this time and she agrees. We have always been treated very well and the amentities provided while waiting are excellent. They have already sold me on purchasing the yearly maintenance package they offer, and no one mentioned it once (they have a sign hanging that states the offer/cost but no one tried to upsell or pressure me into it). Robert once again impressed me, he looked up and greeted me by name. I felt like I was treated as a welcomed person instead of another job to push through the system that day. As I stated in a previous review, when it comes to us looking for a new vehicle in the future their gonna make it real difficult to want to "shop around"...

Eddie B.

Oct 18, 2015

I recieved the best customer service and price in town from Avondale Dodge. They also have the best selection in vehicles. I would highly recommond this dealership.

Dave Huyck

Oct 16, 2015

Tim did a great job. Please congratulate him on his top-notch customer service. Afford him more opportunities to contribute as both you (AVONDALE DODGE) and us the customers will benefit greatly! Dave Huyck

emolina24

Oct 16, 2015

I went in for a Service. Everything was taken care as expected. This is the only dealer I visit because of the good customer service.

andrew74

Oct 12, 2015

I made an appointment for 12:30 to Larry h miller dodge Avondale for a oil change. Told the service adviser my tire pressure monitor was coming on and he said he would check it out. 3 hours later my car oil change was done and he said one tire was a few psi low. Ok thanks, but I didn't even make it to the end of the street and it came back on. Really certified dodge techs and they don't test drive or verify the repair. This is not acceptable business.

unknown

Oct 11, 2015

It was my 1st time buying a car. And Larry H Miller made the whole process EASY !!! and thanks to GLENN for helping me, i am 1028% happy with my descion (:

05' Dodge

Oct 7, 2015

They were prompt, professional and the recalls were performed in a timely manner. Tim wasn't the service writer I scheduled with but he was friendly, helpful and my experience was positive.

M Gutsch

Oct 4, 2015

buying process went well. finance person was a little slow.

Susana Rodriguez

Oct 1, 2015

I was happy with the service that they provide me with. The dealer ship has great customer service I would highly recommend anyone to visit their or purchase their car their also highly recommend people to come to the service department great great service

Eric

Sep 20, 2015

They were very helpful in getting the warranty work that I needed done.

Joel

Sep 18, 2015

Junior Rodriguez always gets me in and out of service in a adequate time frame.I highly recommend him to anyone looking to service any make or model vehicle.THere is a reason he has been there over 17 yrs.HE GETS IT DONE!!!!!Great asset to the Larry H Miller Family.......See ya soon Junior.

llera123

Sep 15, 2015

totally professional and courteous I was pleased in our trade in. Our wait was lengthy but Jesse made us comfortable in our stay, he is very nice.

Henry Cannon

Sep 8, 2015

Had a great time!! Mr. Arellano was a great and knowledgable sales person!!

alex

Sep 4, 2015

Worst service ever I had from this place took my car in for service base on a checking engine light coming up. When in for service and told me they will call me first thing next morning. Next morning went to work nobody call me. Almost three days with my car in services, and I had to call them they were closed and nobody was able to tell me anything. Service people when you said I will call you first thing in the morning do it. Theirs people that also need a car to go to work.

Gary Coulter

Aug 29, 2015

I was very satisfied with the service department. The service advisor was helpful and kept me informed on what was being done while we were waiting and the amount of time that would be needed to finish everything.

terrellg

Aug 29, 2015

The service department was very busy but Robert (service adviser) ensured that the work being performed on my vehicle was performed in a timely manner. Service department was very impressive.

parker

Aug 25, 2015

Brought in company van for 6 month maintenance service. Upon entering into the service area it was a very busy day and the lanes were somewhat full. After sitting in the farthest lane away from the service desk area I was uncertain how the process was working, for I was there before one other vehicle and they were attended to before me. I decided I needed to get out of the vehicle to get someone's attention. Other than that all was well.

Troy Licon

Aug 24, 2015

The sales person and the overall buying experience was without a doubt the best!

Frank

Aug 17, 2015

Tim, my service advisor got me out by the specified time I told him I had to leave. Oil change and U Connect security update done. The RRT for the upper radiator hose clamp was not done because Tim found I had a radiator recall to replace mine, so the clamp will be done at that time. Has to order it. Hopefully the return trip goes as well as this trip.

ecodieselman2015

Aug 17, 2015

No stress buying experience. Luis was great, focused on my wants and needs. No games were played with the numbers. I will highly recommend LHM Ram to everyone!

Joshua

Aug 14, 2015

They were quick and my car is running great and smooth

Mike bigpapa

Aug 13, 2015

In May of this year I purchased a 2015 Ram 2500 crew cab Laramie 4x4 with the 6.4 Hemi 4 inch lift and custom wheels and tires. I was told by my salesman that the truck would pull my toy hauler. In July I took my family up north and found that the truck could not pull my trailer, at least not over 30 miles an hour up hill. My service writer who I actually like had sales call me when he heard of my problem, I informed sales I would be willing to trade for a lesser truck (BIG Horn) with a diesel. I was called the next day with a terrible offer for my 2 month old truck and told my payment would go up and I probably wouldn't like that. When the general manager found my post on facebook explaining my situation he apologized and said he would bring this up in training, which is great but I still have a truck that wont pull my trailer and I owe so much I cant trade it in. Please think twice before purchasing a vehicle here, they may get you financed and even get a payment you like but they will not stand behind their sale if your not happy

sharon

Aug 11, 2015

Tim was very pleasant to work with. He came out and spoke with me after my van was done and explained the work that needs to be done.

Donna

Aug 10, 2015

Took forever for someone to approach my vehicle and me.they used to be right there.

Satisfied Customer!

Aug 10, 2015

Our experience was awesome and definitely not time consuming. We were treated with respect by all staff members, and our new car buying needs were met.

Bev Rossi

Aug 9, 2015

Oil change abs true check was quick abs efficient. Fairly new employee named Jacob was very attentive.

Gary

Aug 4, 2015

never have had a problem with the dealership..provides great service..JR is wonderful..takes good care of us and the car..would buy again from Larry Miller

2015 Charger

Aug 2, 2015

Our sales person Craig Brown was very helpful, straight forward. Craig made it a pleasant experience! He made it so easy for my purchase by directing me to the website to view vehicles. This cut some of the time of having to go out in this dreadful heat and walk through the lot to view cars. Thanks to Craig for this experience. I would highly recommend Larry Miller Dodge Avondale!

Robert Soto

Jul 29, 2015

I worked with Arthur badowski and I was ready to be there for 4 hours hammering out a deal but Arthur was very low pressure, answered all of my questions, and I was very surprised of how pleasant the buying process was compared to my experiences in the past. I have since told everyone how nice it was to purchase a vehicle from your dealer a big thank you to Arthur for all his help!!!

Cesar

Jul 24, 2015

I brought my car in for a standard service, without an appointment. I was impressed by the speed and quality of the service, as well as the extra cleaning touches on my car. I'll be returning again!

Burnis

Jul 19, 2015

I had a great experience shopping for a new vehicle at Larry Miller Dodge. From the moment I stepped on to the lot, I was greeted by James. His approach wasn't like your typical high pressured salesman. He was easy going and very personable. He helped us find our car and I felt that we got a smoking deal! Everyone was professional at the dealership and I would recommend it to anyone in the valley who is looking for a vehicke

ktnoel88

Jul 7, 2015

I just bought my first new car and had a great experience doing so, thanks to Larry miller dodge dealership and their awesome staff! I would definitely recommend others to buy from them! Good job guys!

Daniel Guzman

Jun 29, 2015

Great service , staff was kind , will recommend service there

Paul

Jun 24, 2015

Service was great, Surveys stink ans should be thing of the past

Tom Malone

Jun 20, 2015

JR is without a doubt Mr. Customer Service when it comes to maintaining your vehicle at peak performance.

Kathi J Andrews

Jun 19, 2015

My sales rep, JR, was great! Although I had been looking for the right vehicle fit for over a year, I truly did not expect to drive home with my new Journey on Monday. I fell in love with it on the test drive and am truly enjoying having my own vehicle again. I am so glad that I chose to stay with Dodge, and this is actually my fourth Dodge vehicle purchase since 2001.

Nancy Luther-Kasemeier

Jun 13, 2015

Saturday hours are wonderful. I like the idea of simple services such as an oil change does not require an appointment. It took about an hour from the time I arrived to when I left and it was what I expected. Other repair services I have had done were always pleasant experiences with thestaff.. I always come prepared with my coffee cup and laptop to keep me occupied while I wait so I don't have an issue with wait times.. The online notices/reminders are great too and to schedule online is helpful. I have bought four vehicles from this dealership and have not been disappointed. I prefer the Dodge over Ford and Chevrolet and I had many vehicles of each.

Jessica

Jun 7, 2015

I located a 2014 dodge charger on Larry Miller Avondales website. I clicked that I was interested in more information. Within 30 minutes, I had an email from Justin stating that the car was still available, and he would pull the car up to take the car for a test drive! That day, I traded in my 2010 charger, for that 2014! Arthur had our trade in value and car detailed, went thru financing with Jesus, within an hour! Couldn't be happier! Thank you Larry Miller Avondale!!

ram

Jun 3, 2015

Jacob White is the person to see with your service needs . This is my first dodge after many years of imports and so far I am happy with the product and the follow up service I have received.

Mark Weichold

Jun 2, 2015

As usual the service department did not let us down

Tim Young

Jun 2, 2015

Overall the service was good thanks to Jr. Rodriguez service advisor. The wait time for service is long.

Chris

May 31, 2015

I am really satisfied with the treatment I received from Andrew. I did the entire deal over the phone and came in to pick up my new car. Everything was what we talked about over the phone and nothing changed. I like doing business like this car dealerships because it really shows that not all dealers are shady..

Jim and Donna Rowden

May 28, 2015

From the time we arrived at the dealership and were greeted by Bob Mondello(sales) we felt very comfortable with Bob! He answered questions and showed my wife and I various models until we found what we were looking for.The dealership was great from friendly staff to getting us cold water bottles,etc. My buying experience was the best I have ever had! I liked the fact that there was no high pressure(if so I would have left the property) I will definitely tell my friends about Larry Miller Avondale and Bob Mondello.Thank You, Jim and Donna Rowden

Doug

May 22, 2015

Professional Service and Customer Relations. Work was completed in a timely manner and to my complete satisfaction.

Mah53

May 22, 2015

Robert Carter is unbelievable. Even when we were on vacation and had a warning light come on, he responded to a text and email within 5 minutes. Great peace of mind. Well done and thank you.

The Salvatierra Family

May 21, 2015

We purchased our 2015 Dodge Journey Saturday 5/16. Hands down the best experience we've had purchasing a new car. No pressure, no gimmicks, no hassling. Freddy had been working with us diligently since 5/11 while we made up our minds which car to purchase. We weren't the easiest of Buyers but he never made us feel like a hassle. He was professional, appropriate & kind-hearted. He made sure he got our family the best deal period. We're loving our new car, more roomy- almost the same we were paying for the car we traded in and 2 yrs newer. I would recommend Larry H Miller Dodge Ram Avondale again and again!!

Nygal01

May 11, 2015

Overall great experience. A bit of negotiating, as was expected, but overall positive would have been better if survey did not require 25 word response before proceeding...ridiculous

Joey

May 8, 2015

Arthur Badowski, Internet Sales Manager is excellent! Go directly to him, don't stop anywhere else, go straight to his desk, talk to no one else! Trustworthy, knowledgeable, straightforward, no pressure, no hurry, superb communication and follow-up during entire purchasing process. I'm happy with my new dealership.

Angela Guillen

Apr 29, 2015

It was the best car buying experience we have had in 20 years.

RD

Apr 24, 2015

I bought my car here in July 2013 and love it. The people are great here I never have any problems it is always a seamless process.

AZROSEB1

Apr 24, 2015

Aurelio Rodriguez was the person in charge of handling my recall installation & my satisfaction on the job being done. I was totally impressed by Rodriguez and his keeping me updated on what was going on. He called me at 7:30a..m. on the service date of March 30th. He called me at lease 4 other times during the course of the day updating me on the work being done and that they were going to do a oil change & tires being rotated. He also greeted me when I went to pick up my car; explaining what was done.I would love to have Mr Rodriguez being the only person I will have to deal with all my future maintainence. Please do not even consider moving him to another dealership or position.Working with him was very informative & most importantly felt very comfortable when talking with him. My were answered promptly & never felt like my questions were stupid. Do not know what else you need from me as far as comments are. I do think I have covered all my thoughts.Thank youbino Alexion11583 W. Edgemont AveAvondale, AZ 85392(602) 881-3918

Bob Calhoun

Apr 21, 2015

Bob Mondello went above and beyond to get us in our new Dodge Journey Crossroad.Bob was able to hold the car we wanted until our funds were transferred into our account and after our first road trip we love the car.Once the seats were adjusted we were able to drive all day without and problems and still spend a relaxing evening with friends.This would be the perfect vehicle for a small family or just taking a trip with our friends in comfort.

Daryl B. Vroman

Apr 21, 2015

I had a good time. Allen and Joel were very nice and pleasant to work with. I just wish we didn't have to go there under the circumstances we did.

emolina24

Apr 21, 2015

Avdondale Dodge has always been 100% outstanding with their customer service and profesionalism. I am always leaving with a smile. All the employees there are amazing. I always am received with and smile & wished a well time on my way out. All my services are set to my standards and even beyond it. They make sure to communicate every little thing they do to your vehicle. You can definitely tell they are there to help you & not themselves.

BillieGentry

Apr 18, 2015

Thanks and thank you for a day out and for just being there for the service you supply for your customers after the sales have been made.

Rudy

Apr 15, 2015

It took a while for a service advisor to come to me and ask what i need done to my truck. Once someone came it was really smooth. Over all great service.

Jerry

Apr 9, 2015

I can not begin to say enough about my buying experience. I was scheduled to arrive at 1pm to process my vehicle. I arrived hours early and the salesman I was dealing with had not arrived. April really stepped in and was awesome. I would definitely recommend this dealership and cannot begin to express my appreciation for Aprils Help.

Tony F.

Apr 9, 2015

Top Notch Service. Issues were taken care of, which other dealerships were unable to resolve.

Alan

Apr 8, 2015

After having contacted and visited a number of dealers around the Valley looking for a used truck, I contacted Larry H Miller Avondale about a 2010 Ram 1500 they had listed on their site this last weekend. I got a very quick response from Kris Kapusta with the information I was looking for and we decided to go down to the dealership to have a look. When we arrived, Kris had the truck pulled up front and ready for us to look at with minimal wait. He was very knowledgeable about the truck in spite of it being a few years old and not the latest, and was able to point out all of the various features to us. He was also very accommodating on the test drive, rather than forcing me to keep to a specific route (as some dealers do) he allowed me to take it on a route of my choosing, which is a big deal to me. Pleased with the truck we decided to start negotiations. We had to go back and forth on numbers a few times (for the trade-in as well) but the process was low-key and I never felt pushed or pressured. After we settled on a deal it took a little bit of time to process everything, though my sense of time might have been exaggerated by the fact I was dealing with a couple of young children at the time ... at least everyone at the dealership was friendly and accommodating of them. The kids appreciated the popcorn up front. Overall it was a pleasant buying experience and so far I love the truck. I felt like I was treated well and never pressured - none of that sending over the sales manager in a suit to try and strongarm me into a deal! Thank you Kris and the rest of the staff at Larry H Miller for a good experience and a good truck.

Lance

Apr 8, 2015

I called 4 days ahead to get my Van serviced, the service advisor stated, " we need our 'certified ' ProMaster mechanic here for it, scheduled for saturday. I bring it in friday evening, so they could have it all day if needed. The same guy that scheduled the appointment, acted like he knew nothing about it. and his own employee states in front of me, "you set the appointment, Robert".I make my living in this van and can't afford to schedule time off, to have some incompetent individual, screw it up! DO yourselves a favor and find another service center!!!!

Viperguy

Apr 5, 2015

I have had 10 years of outstanding experience with the Avondale Dodge Service Department. They have always taken great care to ensure my Viper service needs were met promptly and with complete satisfaction before I left the Dealership. Robert Carter and JR Rodriguez are outstanding service Representatives. They are very customer oriented and listen to my service needs. They make every effort to schedule my appointments to meet my time frames.And, I can't say enough about your SRT Service Technician, Seth Whitten. He is an outstanding individual who truly cares about me as the customer and my Viper. Seth has serviced for 10 years the two Vipers I have owned. He has outstanding technical knowledge for this very exclusive super car. He cares for my car as if it were his own! I trust him exclusively with my current 2013 Viper. Seth, Robert and JR were instrumental in my decision to use the Avondale Service Department to service my Viper needs. And because of them I have highly recommended Avondale to other Viper owners. Five other Viper owner friends now use Seth, Robert and JR.

Elizabeth Canuas

Apr 4, 2015

Thank you to Josh Reeves for working with us and making us feel comfortable about our car purchase.

Sunsfan

Apr 4, 2015

Junior R. got me in quickly when I showed up for my service appointment. The appointment only took about 15 minutes, my car was washed for me, and I was out the door.

G. Long

Mar 25, 2015

Louis (salesman) was an awesome individual who did not push me into the sale of the vehicle and respected what I had to disclose. He went beyond to help us, insisting he would be there after the sale and continued to impress us by reemphasizing to contact him any time. I did contact him and unknown to me he was on his day off. Instead of the usual "well I'm off today call me tomorrow" he gladly assisted with my questions.I must admit I hate going to dealers due to the push attitude but your facility did not express that type of attitude. I know some will not purchase if they leave, but I took a few days to think carefully about my options and I feel we (my spouse & I) made the correct decision.The manager and service manager were also very impressive, disclosing that their intent was to help the customer, not just at the sale but also after the sale...... IMPRESSIVE!Upon the purchase we were congratulated on the sales and welcomed to the Larry Miller #1 sales facility family.I have dealt with 2 other Dodge dealers in the area and felt I would NEVER return to Dodge due to the way I was treated during the sale & after the sale. I am usually true to my decisions, but I met and spoke with a Larry Miller mechanic in Surprise and decided to give Dodge another chance.I now hope I am treated with respect & honesty in the service department.One of my uncles worked for GM, while my cousin worked for Chrysler (in accounting) and I worked for a Ford dealer in the Boston area.I have owned many vehicles but continue to return to Dodge & Ford the most. I have lost hope in Ford due to their care free attitude about changes to their vehicle which impact their customers.If I were to criticize one area of any dealership it would be the costs of extended warranty. While I enjoy the full coverage, I feel the costs are extreme.

Michael L

Mar 20, 2015

Buying process was great, they were very accommodating to my limited schedule. Would buy from here and Bob Mondello again.

Gene

Mar 19, 2015

Quick, efficient service Would recommend.

T.C. Oakess

Mar 14, 2015

Robert Carter is a great service adviser ... Thank you!!!

Karen Evans

Mar 12, 2015

I went to look at a truck for a company in MN. They had asked me to check a specific one they had advertised online. I went there and test drove the truck. I said yes, we will take it. As we have done so many times before, I asked to put a deposit down with a credit card until we could get the certified check to them. Well, apparently they don't do that. So, they needed paperwork signed from the company in MN so they could get the title etc. Which they overnighted. They sent financing papers when they knew we were paying cash. The owner of the company signed whatever they sent just to get things moving. We had spoken on the phone with 3 different people and one being the sales manager. They all said that everything was good .Since the entire company was in Florida for training the vehicle couldn't get picked up until the 5th or 6th of March, they said that would be great. The following day, (day 3 after the test drive) they are calling the company in MN and demanding we pay the amount in full. Day 4 after test drive, I show up with the certified check in hand and ask for the title and the truck. They tell me they can't release the truck until they have the paperwork back from MN. ARE YOU KIDDING!!!? They have our money. They harass us for the money and then we can't even pick the truck up or get the title. Finally the sales manager says that everything is fine and I am able to take the truck. The salesman hands me one key and I ask where the other one is. He says it only came with one. I say, you better get another one made. Which they do eventually. 2 weeks after the test drive, and we are wanting the title, now they need a copy of the owners (Of the company in MN) drivers license before they can give us the title. Wow. It just keeps on getting better. This truck is for wildfire fighting by the way and needs to be in MN by March 13th. We have not even put 100 miles on the truck and it breaks down in Mesa, we limp it back to Avondale Dodge and they can't get the parts until the following morning. They supposedly fix it, and we don't even get 3 miles down the road and it breaks down again same problem They say they figured it out and send us on our way. Big surprise we make it to Albuquerque NM and it breaks down again. This truck needs to go on fires tomorrow! We get it to a dealer there and it is the same problem it had before, and they bill us $1200.00 Not sure the truck will make it to MN. We have only had this truck 2 weeks. I am so disappointed by this place and the people and how they handled this cash sale or handling for that matter. We were going to use Avondale Dodge for 2 more trucks but after this experience I think we would rather pay more somewhere else just so we don't have deal with them. So VERY disappointing.

Bill and Gloria Tainter

Mar 3, 2015

Wow a great experience with Larry H. Miller Dodge Ram Avondale! Superior customer service from Charlie Favreau. He is the best ever!!! He really worked for us getting the exact truck that was perfect for us. He went above and beyond in every way.Thank you Charlie for all your help!!!

Eligio

Mar 3, 2015

I think the service advisor explained everything very well, and made me feel like he really wanted my business.

Jason Houchin

Mar 1, 2015

I bought my new Ram last summer, so I have been taking it to Larry H. Miller Avondale Dodge for my regular service since the purchase. Service has been absolutely fantastic. Each time I have taken my Ram in the service tech that has helped me has always been knowledgeable and extremely helpful, this time was no different. My truck is always topped off with a car wash so when I pick it up it is clean and ready to go. Thank you Avondale Dodge

Ram

Feb 22, 2015

arrived without and apointment and very happy that they worked me in for service thank you very much i live in Gilbert very nicely done. Thank you!!!!!!

Kevin

Feb 20, 2015

Overall great service provided . It felt really good leaving the lot with my new RAM!

carlos villegas

Feb 16, 2015

Junior my service attendant provided me with outstanding customer service.

JoAnn Douglas

Feb 14, 2015

Robert carter is the best you have. he always takes care of the costumers and I would only deal with him. I have had a lot of service people but never has good has Robert. He is the best in my option, pleas keep him. He really care's about costumer service and does not treat women like they are not knowledgably.

Maira Almanza

Feb 11, 2015

We recently purchase a 2015 Ram 3500 and we had a good experience. Jesse took care of us and answered all our questions.

James Price

Feb 5, 2015

Moe was great! Over all service was great. Only concert was this dealership has one courtesy van. I felt like being in one of those Airport vans, where you drive around for an hour dropping off or picking up people. I have never been to a large dealership with only one van.

Jack E Lujan

Feb 4, 2015

Thanks to Robert Carter, for providing excellent customer service.

Cindy_2014

Feb 2, 2015

It's always a great experience. Staff is friendly and very helpful. Overall great experience overall. That is why both and my husband recommend this dealership to all of out friends and family.

Andrew T Smith

Jan 31, 2015

The service department rep JR is awesome and he has been my service writer since 2005 when I bought my Dodge Dakota at this dealership and he will carry that through on my new Dodge Durango. I would highly recommend him to anyone requesting service on their vehicle as well as the rest of the service department, he is truly a professional and a great representative for the Larry H. Miller Dealerships. The best of the best with a out a doubt! Thanks JR and Larry H. Miller Dodge Ram Avondale

Gord

Jan 30, 2015

Robert looked after me and was very efficient. The van was serviced quickly and I was even given a complimentary wash. Thank you

Richard Haag

Jan 29, 2015

Took in a '14 Durango for scheduled service (oil change), for a recall issue, and to have a rattle in the sunroof looked act. Service Advisor was Russell Vest, and he was very professional. All work was done quickly, they courtesy washed the vehicle, and sent me on my way. All costs were covered by the service plan I purchased with the vehicle.

Frank Brooks

Jan 28, 2015

Service properly done, on time. Advisor knowledgable and kept me up to date.

Henry Gonzalez

Jan 26, 2015

Visits are always short and services top quality. Friendly and attentive service advisors.

Andrea Hernandez

Jan 20, 2015

Excellent customer service from the service department agent that worked with me. He went above and beyond to help me.

Duraq1992

Jan 20, 2015

We originally went to the dealership to get some information about what we would need to qualify, and then go back when we had the means to do so. Needless to say we were pleasantly surprised when everyone we worked with was willing to meet us where we were at and stay within our budget. Julio worked very hard to get us the payments we could manage and into a vehicle that was much better than the one we originally arrived to see. Jessi in finance again worked with us to get us a great deal on an extended warranty that was much less expensive than I had thought possible (had planned on telling him flat out no...). In the end my wife is driving a vehicle she is in love with and that I feel a lot better about financing. Thanks for the hard work and we'll be recommending this dealership and the people we worked with to others without reservation.

Mark Weichold

Jan 19, 2015

Moe is the best and we love your service department

Guadalupe Fonseca

Jan 16, 2015

I went in for my first oil change on my 2014 charger, when i purchased this vehicle i also puchased an oil change package that comes with tire rotation, update on all computers, and a car wash. Everything went great. What displeased me was the car wash. It seemed like they just threw water on it, didnt even dry it off didnt wash anything, my bumper was very dirty m side view mirrors aswell my winshield and door windows were smeared. I did not complaint because they had so many cars already and also didnt want to catch traffic as I had to drive home to Casa Grande. This doesn't change my opinion about the dealer tho, and i still reccomend you guys as my favorite dealer!

Pablo perez

Jan 8, 2015

Takes a long time to do paperworkCan this be done faster we spend more then four hours there but afterwards was worthe I'm driving a new car thank you Larry h miller Avondale

Dennis Smith

Jan 2, 2015

The job was completed in the time frame stated for the quoted amount.

Carrie and Jeremiah Gutierrez

Jan 1, 2015

Did our request on Truecar through Usaa and printed out our certificate or voucher, went to the dealership and had a hassle free car buying experience. Dwayne Pool the sales associate was up front and non pushy, worked to our needs not to just make the sale. Even when the dealership closed he stayed and help with our new car after we finished signing all documents at the finance office. All though we can't remember the gentleman who help in finance was thorough and gave us options that were helpful to protect our New Dodge Durango. Thank you very much for everything, my wife and I love our new car.

Tom Malone

Jan 1, 2015

To make the wait better, the coffee area needs to return to the way it was. It was a quality coffee machine with enough many choices that suited most everyone's taste. It more than likely cost more but only a fraction of what it cost for maintaining my vehicle. I think most employees like it as well as the customers. We are both worth it. Cheap cookies and some kind of coffee doesn't get it.

Destiny

Dec 30, 2014

We came in here confused on what vehicle to get but Charlie Favreau helped us find the perfect car for the perfect price. Best Dealership I have ever been too.

Mark Fimbres

Dec 18, 2014

I was in the market for a Ram 2015 2500 Mega Cab. I was unable to find a truck that met my requirements anywhere near me. After a search of dealer inventory I found that Larry H. Miller Dodge Ram Avondale had one equipped exactly as what I was looking for. After requesting some information on the vehicle I was contacted by Arthur Badowski,Internet Sales Manager. He was able to get me a great deal on the truck and a great price on my trade in. He was able to do all of this over the phone and through emails. We made the long drive out to pick up the truck and could not be happier with the whole purchasing experience. Arthur was very helpful and walked us through the entire vehicle. The truck was detailed and filled with fuel before we left. Jesus Alvarez in financing was very helpful and we where out of there in no time. Overall probably the best overall experience I have ever had purchasing a new vehicle. Love my new truck!!!

William Stanley

Dec 15, 2014

Best Dodge Service Dept we have encountered from Florida to Arizona. Tim Swan did an outstanding job of getting our Ram 3500 in and out with an oil change and explained updates/service we will be needing in the future. We will definitely recommend Larry Miller Avondale to friends and associates.

Tim Young

Dec 13, 2014

The service advisor (Junior Rodriquez) advised me they were going to replace my front strut mounts and replace my right rear door molding, I had a great experience as he set up my car rental and advised me of everything they were going to work on, I was satiisfied with the way I was treated by the Service Advisor as he did keep be advised of the work they were doing. I would rate the Service Advisor as a 10.

Stacy King

Dec 13, 2014

Mo is my guy. Always on top of things. Always prompt with updates and information. I know that my appointments would happen on time and that I would get my car back clean.

PETRA MENDEZ

Dec 12, 2014

As usual, LHM always comes through. They help my family in our time of need. Thank you so much Joel Gonzalez Sr. and Junior. I felt like they listened and made things happen for me and my family.

reynard101

Dec 11, 2014

Went in for warranty work. They fixed the issue under warranty. Work with Maureen in the service department. Thank you. Excellent service department. Very happy. Recommended.

nikiw

Dec 10, 2014

Overall experience was excellent from the time I pulled in the lot till I left with my Nissan Rogue.I have been raving to friends & family.I want to Thank Ray & the sales team for pushing the deal through.Forever Grateful,Nekita

Brian

Dec 6, 2014

Overall the process was good. I worked with Ray Motley and he was good. No high pressure sales tactics or anything like that which I like. He followed up with me on several occasions as I was going through the process. As for the buying process itself it was to slow. Being an Operations VP most of my life there were areas of the process that should be made a lot faster. I don't believe it was anything Ray was doing to slow the process but overall it takes to long and gives a potential buyer time to think about backing out.

Ken

Dec 4, 2014

Enjoyed the quick response to my unscheduled service.

Beth

Nov 14, 2014

Moe was courteous, listened to my needs, concerns, etc. and got the job done.

Durango Mom

Nov 14, 2014

Much better than last time. You're improving Dodge!

Karla Huerena

Nov 14, 2014

I don't where you found Michael painter but he is amazing and I usually don't Compliment salesman. He is patient and so helpful, has a knowledgable gentle soul. Thank you

leora payton

Nov 13, 2014

The personal was so inviting in every area of the facility from the person outside answering questions to the last person that shakes your hand and says congratulations on your purchase. Do yourself a favor and meet the staff at this dealership!!!

Jester

Nov 12, 2014

Went in for an oil change and the service rep called me back to let me know that my truck was done and also said that the technician noticed that the all the window bottom rubber molding showed some buckling and that they would have it replaced at no cost. This is so unusual to have a dealership find something that is warranted and not something that the consumer has to purchase. I;ll return my truck to this facility.

ABK

Nov 10, 2014

Always an excellent experience at Larry Miller - Avondale. Junior does an excellent job with the service write up process through the processing the final paper work. Seth is an excellent technician who cares about the customer and the car. Great friendly service!

Michael Lively

Oct 22, 2014

Came in to get a new car when my old vechile was on it's way out. Met with April and Dwayne and they took great care of me and my family while in store. They listened to all our needs and wants and found us the best deal. I would tell any friend who is looking to buy a new car I would send them here!!

ACDC

Oct 20, 2014

We traded for a 2013 Ram 3500 dually. Really just went in to look and drive the one we'd found online, but they worked with us on the price and we felt like we were getting a good deal, so we did the trade. Our salesman was Anthony Oquendo. He was friendly and easy to talk to. Once the deal was made, he showed us how to operate some of the electronics and answered all of our questions. We had to go through the finance department (doesn't everyone??) and that went well too. No high pressure to buy a bunch of extra stuff. Start to finish, this all took 3 hours. When we bought the truck, my husband noticed that the right front tire had uneven wear and thought we needed to get the tires rotated. After putting about 1000 miles on it, the wear was happening faster than it should, so he took it back to the dealership today. The service department aligned it, straightened the steering wheel, rotated and balanced all of the tires (which was a big deal because of the aluminum wheels on a dually - so they all had to be remounted). Our cost on this was zero. They were very nice as well. This dealership has earned our respect both in sales and service.

medardo e garcia

Oct 18, 2014

On the shop now they charge for things like a diagnostic when those where free with the previus dealer owners. On buying a car, sales man are full of empty promises and when yhey see you walking looking the cars they aprouch just to know if yoy are buying, they dont care if you have questions or doubts. A was trying to replace my dodge caravan for a new truck but I'll star looking in another dealers.

Billy E.

Oct 9, 2014

Very great Place of Business Great Customer Service and Pat. And Ceasar really took care of my buying experience.

Trisha

Oct 3, 2014

David Fimbres was quick efficient and straight forward. I appreciate he's honesty and hard work. He definitely helped me out and I really needed it! Also a thank you to Ed for the help and hard work.

David Carrillo

Oct 2, 2014

Thank you for the service and option in my up coming services needed.

Mopar Fan

Oct 1, 2014

The salesman; Jessie H. did a great job with no pressure. I worked him pretty hard over several days. However, when the deal was made, had an absolute disconnect between sales and finance department accompanied by rude cat like behavior. And got lied to my face. It was a dealbreaker. Service team is great. I have used them for 3 years with no complaints.

spike

Sep 29, 2014

I always went to Avondale Dodge and they were awesome. When Larry Miller purchased this dealership and it changed from Avondale Dodge to Larry Miller Dodge (a year or so ago) their quality and customer service dropped way below acceptable. I quit going to this dealership because of it. However, this being the closest Dodge dealer to my home, I decided to try it again. It has been over a year since my last visit. I scheduled the appointment (Tim was awesome), brought in my vehicle and everything went very smooth. I did end up having a couple of extra routine services done while I was there. I did end up waiting for over 3 hours, a little excessive for what I had done but one of the tech's had to leave early so they were short handed. Hopefully this was just one of those things and it wont be a normal occurrence since I typically sit and wait. All in all this was a much better experience than the last one I had at Larry Miller so I will continue to go back as long as they keep their standards high.

virtiep

Sep 29, 2014

I worked with Andrew Orr at Larry Miller Dodge. I purchased a 2015 Grand Caravan and is happy with my purchase. Everyone was very nice and helpful. I would definitely recommend this dealership.

vkrencius

Sep 24, 2014

I have traded in 3 cars with larry miller in Avondale and always got a good deal ! The service there is excellent and the free coffee, popcorn, etc. is an extra bonus while you wait. I wanted to trade in the car I have now but unfortunately larry miller dodge in Peoria was so crooked in their sale of the car I now own that no one can help me get out of it and lower my payments. I ended up owing $30,000 on a car that sold for $21,000 and they say now 4 months later it is only worth $15,000.I figure I will be stuck with this 2014 avenger until I pay it off or die, which ever comes first. I hope you won"t delete this review larry miller in Avondale. I would also like to say that if you are looking for a new dodge, PLEASE only deal with the Avondale lot and stay away from Peoria dodge !! I wish I could send a copy of this to Larry Millers wife who now runs the business since Larry miller himself has passed away R.I.P Sir !!

wildbill9ball

Sep 18, 2014

They will recommend service that is not required . Be aware they will say anything to run the bill up. When I raised issues with management they backed there people so the entire dealership is Bad

Penny

Sep 17, 2014

Great service, no pressure and very friendly atmosphere. Will definitely go back when I'm looking for another vehicle.

Jessica C.

Sep 16, 2014

I recently purchased a Dodge Avenger from Larry Miller Dodge and my sales rep was Josh Reeves. I have to say this was the most fun and pleasant car buying experience I have ever had. My sales associate made the entire process simple, he listened to what my needs were and helped me pick out a car that was the best for my family and budget. If I ever need to buy a car again in the future I will only buy from Josh he was the best! The dealership was very nice as well, I have two small children and they had no problem staying entertained while I spent my time selecting a car and completing my paperwork.

L.Wood

Sep 9, 2014

One of the BEST experiences in buying a vehicle in long time.I got the vehicle I wanted. Thanks! goes out to the Salesmen Art and Bob

JerryZimmerschied

Sep 7, 2014

Andrew Orr and the entire staff made buying my new ram truck one of the best experiences I have had. He listen to what I wanted, asked me the right questions, then showed me my new truck. Service installed my option while I did the paperwork . I'm their customer for lifer, if they'll have me. Thanks guys and gals. Jerry Z

ladyff

Sep 3, 2014

The service center staff was excellent. Mr Rodriguez was a true professional and made me feel confident things would b taken care of... they were!Excellent!

Steven Harris

Sep 1, 2014

Charlie my salesman made the sale I wasn't going to buy but he was very informative about Ram trucks. My experience was great had to wait a bit to have it serviced but knew that was going to happen being a holiday weekend. My 1 concern is I see the paint peeling on the grille hoping they will take care of that.

BART R ALBRIGO

Aug 29, 2014

Service was very good. The service department had to order a part to repair the problem. They will call when the part arrives. They were very good about giving me updates during my time waiting for the service to be completed.

Dawn

Aug 28, 2014

Luis Cuevas is one of the nicest and best sales person I have ever dealt with when purchasing a vehicle from Larry Miller. We have been purchasing trucks from Larry Miller for over 15 years. We had stopped purchasing from Larry Miller 6 years ago but now we have found that a sales person that seems to really care that we are happy with our purchase. We will recommend Larry Miller to all our friends and family. Especially I will recommend Luis Cuevas. My only problem was how long it took to purchase my truck.

Colette B.

Aug 27, 2014

Mario is an excellent Sales Associate! Showed us exactly what we were looking for. No pressure from him whatsoever, and he was very knowledgeable. Ms Vicki in Finance made our final transaction sweet! No BS. She explained offers with no pressure. Excellent Team!

Corey Christiaens

Aug 13, 2014

I worked with Josh Reeves who took the best in making sure all my questions and needs for a vehicle were addressed. Everyone I worked with was supportive and friendly. I would tell everyone to visit the dealership. The teacher gives them an A+

Stacy King

Jul 28, 2014

Mo is my guy. He gets it done.

flyxnaz

Jul 26, 2014

The sales dept is a great bunch of guys to work with.Can't say the same about the Service dept and them following directions from the customer.BTY- Never let them WASH your car there.

Daniel Indas

Jul 25, 2014

I liked that I had choices when buying and was explained everything clearly! Great Experience!!

Richard Crenshaw

Jul 23, 2014

I have always been happy with Avondale Dodge and that continues with Larry H Miller.

Dennis

Jul 21, 2014

Would have appreciated sending my truck through a quick wash, though.

Usmcfamily11

Jul 20, 2014

Our car died a few years earlier than expected. We needed to get a car quickly and affordable. The Avondale Dodge did that for us very well. There were no games. We got the car we wanted for the price we wanted and were relatively in and out. I worked with 3 different manufacturer dealerships, along with 3 separate locations from each that day. I was exhausted from the day, but and elated that the process was smooth, no trickery involved, and no pressure to do something we didn't want.Also, I will add that this is the second vehicle we have purchased from this dealership. I have been very happy with both purchase experiences.

former satisfied customer

Jul 19, 2014

Went in for oil change, came out with broken windshield, they took no responsibility of course. Enough said.

Peter Morley

Jul 19, 2014

OMG Avondale Dodge, was outstanding, Author was my sales rep, he did an great job, never push me, listed and met all my requirements, I'm very happy with the SUV I bought. great job Avondale Dodge

Steve

Jul 19, 2014

Working with Arthur Badowski to purchase my truck was a pleasure. He understood our needs and provided great service.

Kim Young

Jul 13, 2014

We were very pleased . The only thing i was concerned about I didnt get any paperwork like copies of our contract. We paid a large sum of money down and didnt get any thing to show for it other than our cancelled check.

Lee

Jul 2, 2014

Anthony and Rocky did a great job. They both were willing to work with us to make sure we got the truck we wanted. Other dealerships could learn from this kind of customer service. Only thing I can say wrong was how long it took to get the truck detailed to drive out of there.

Anthony Ong

Jun 30, 2014

Bought my second Dodge Journey on 6-25-14. First time it was a 2009. Then I traded and got a pre-owned. Just love the way they take care of your vehicle needs. Bought my vehicle from Ed Games, who is just a great guy who didn't pressure at all. Then in the finance department there was Jessy Anoid who worked very hard to get you the best finance rate and car care warrenty. Well after discovering some issues and missed equipment AJ Davey, from sales, took care of me. He resolved the issue by being very understanding and accommodating. He asked me how a could help make things right. Just love amazing service received from Dodge dealership. Being in customer service for over 20 years, this is a perfect example of how a customer should be treated. I am so grateful for all their hard work and attention to my needs and concerns. I am a Dodge customer for life! My family friends fellow scouts, basketball and soccer players thank u.

Freddy

Jun 29, 2014

The sale man Fast freddy Was amazing ill referral him any of my friends and family. (:

John Scarbrough

Jun 29, 2014

Russell Vest was the Service person that assisted me with my repair needs and provided excellent customer service. Russ was informative and very professional! Best regards.John Scarbrough

komlan

Jun 28, 2014

I got my car there a little over a year ago and my experience anytime I go, has always been great.

Ann Schieber

Jun 27, 2014

We were very pleased with out service. You have always done a very good job for our services. We have enjoyed doing business with you since we bought our second Dodge van from you.. It would be nicer if you were closer, but that can't be helped since we live in Sun Lakes, but at the time I bought my van you were the best deal in the Valley. Your service staff has always been very nice to my husband when he brings the Van in for any kind of service. I have been with him a few times, but will always be with him from now on I think.Thanks for being wonderful to seniors.

N/A

Jun 27, 2014

Robert was very helpful and took care of my problem

PaulineJohnson

Jun 26, 2014

My only concern is there seems to be a big turnover of Service Writers. I find one I feel I can trust and in short time he has gone somewhere else.

Clifford McCrum

Jun 21, 2014

I have never had a bad experience with Robert or JR with service. I'm one not afraid to contact the service Mgr if needed but I always get the best service at Larry Miller Dodge and that's since 2006. I will always give Larry Miller my business.

Sheila

Jun 13, 2014

No haggle pricing. Published vehicles were actually on the Lot. Very pleasant Sales and Finance Employees. Not your typical dreadful car buying experience !!

mrspock37

Jun 12, 2014

This was my easiest experience when buying a vehicle. The team I worked with tools me they could get job done and did down to the price I wanted. Everyone in the team was a joy to work with and Iwould definitely recommend and use them again

Dreamrhae

Jun 5, 2014

Ed Games at Larry H Miller Dodge is excellent! He answered all my questions, was really nice, and very helpful! Would have spent less time in dealership but we spent too much time telling stories to each other! Great Service by Ed Games!!

jethro123

May 31, 2014

This was the third dealership to look at the electrical issue on our van. Not only were they able to diagnose and fix the problem quickly the customer service we received was beyond belief. What could have been a disappointing vacation interruption was instead an enjoyable experience!

Wendy

May 31, 2014

This is an excellent dealership. The staff are all incredibly nice and there was no pressure to buy a car. I had an issue with the finance department trying to include extra things into the final price that I did not want and I had to argue with them, watching everything they did. I complained to the General Manager and swift and severe steps were taken with that particular finance person. What they were doing was not the way this dealership wants to operate and treat its customers. The sales manager and general manager personally had discussions with me and did everything they could to make sure I was a happy customer. They assured me this will never happen again to another customer because that would just give them a bad reputation. I do believe them.

Isidro Ortega

May 30, 2014

Thank you Jr. for all your help.

5l1kr1q

May 30, 2014

Got just what I wanted and Andrew was more than helpful and really went the extra mile to make sure I got what I was looking for. Overall great experience.

vargasm08

May 30, 2014

Andrew Orr helped me get the truck I wanted. We hit alot of speed ups through out the deal but he made it happen. Luis Cuevas drove a long way just to get the papers signed. Made me get what I wanted and made me and my family really happy. So if any of you need a new or used vehicle ANDREW ORR or LUIS CUEVAS can really help you out. They don't fool around or play games. They go straight to making your deal work out. Thanks guys we are enjoying our 2014 Sport Crew!! :D

Glenn Sims

May 27, 2014

I was satisfied with this experience.

jmorg001

May 26, 2014

I went there there after I received an email saying they would buy my vehicle back and had a price. Sound familiar? Price was overstated and "Andrew" said they basically said they wouldn't honor it because it is a sales gimic. Then this guy "Aj" the manager blew up at me and flicked me off then called my truck a piece of sh** when I confronted him lol. It's hard to find an honest dealer. This guy had the nerve to do this in front of my wife and kids and other customers in the store. I went next store and felt right at home in the Toyota dealership and bought me a 14 tundra. I made a huge complaint and told the other dealers what happen too. IT SEEMS THIS GUY HAS A REPUTATION BECAUSE OTHER CUSTOMER S DID EXACTLY WHAT I DID AND TAKE MY BUSINESS ELSEWHERE.

jje316

May 24, 2014

I am giving Andrew orr this great review because he went above and beyond to make this deal happen. Andrew is the friendliest accomplished car sales person I came across. I had visited several other dealers and got the runaround. Andrew did not waist mi time and was very personal and upfront while going out of his way to give me the best price for my new dodge avenger as well as for my trade in. I will definitely recommend Andrew orr to my friends and family.

fred wong

May 23, 2014

over all the service dept is great. the sales team is dishonest and not reputable in my view. They promised me a discount on add ons and refused to hnor their word.

D. Paysse

May 21, 2014

Oil change was completed one day and was very pleased with the service and prompt service. At the end of the appt i discussed needing new tires and was given an amazing deal quoted to me. I went back 3 days later to have the tires put on and was just as happy with the service.

James I. Williamson

Apr 13, 2014

New to the Metro Phoenix area for two months and a veteran Dodge driver, I sought out a Dodge dealership before moving. I spoke with a sales person (Thad) who made me feel welcome to both the area and to the Larry H. Miller (LHM) dealership based on his phone personality. Although I was not a buyer, more of a "I want that new Dodge Avenger!" he set the tone for LHM for me in that conversation. (Remember, you only get one chance to make a first impression!)After living here for about six weeks, I set an appointment with the LHM Service Department (Justin) a week in advance for my 2102 Dodge Avenger. Upon arrival, I was greeted professionally by a Service Department member before I was out of my vehicle. Another great first impression. I was asked which Service Department Manager I had spoken with on the phone. I was directed to Justin. I told him of my issues. I expected to stay a couple of hours, as I wanted some warranty check ups due an impending warranty deadline (36K miles) as well as why I had set the appointment (tire rotation).As courtesy to the person who had first influenced me to come to LHM, I sought out Thad, who it turned out, was off from work that day. I gave my business card to another associate and asked her to hand it to him, to show him I had made it to LHM. I also managed to find some popcorn in the showroom lobby which was fresh and tasty.I next took my ipad and set up in the waiting room area. To my surprise, I found coffee, tea and cookies. But I had just had popcorn! Regardless, I indulged as it was halfway between breakfast and lunch and I needed some more....sustenance. Of course, I checked emails, looked at some websites and glanced at the monster flat screen that was showing a NASCAR race. Each employee that I interacted with at LHM showed me respect and made me feel welcome. I won't forget that. The restrooms were well maintained (always a measurement of attention to detail) and I appreciated that. Lastly, I walked back to the service area just as my vehicle was being driven to the wash area. I told Justin I didn't want it washed (I had to leave the city) and he immediately, without prompting, went to my vehicle, brought it to the exit area and came back to debrief me. The technicians had of course rotated my tires and had found a software upgrade that was needed. They also had inflated my nitrogen tires (I have had nitrogen inflation for over 10 plus years/another reason to visit this dealership) to 34 PSI. I was informed that they needed to be at this PSI rather than at 32 by Justin, as I normally inflate them. Hey, I didn't know that!Why did I take the time to write this review? I like to read reviews about car dealerships before I visit them. They are first person and based on experience. Believe me when I say you will respect your visit to LHM. This is a first class operation.

R.. Smith

Apr 12, 2014

Robert Carter was a pleasure to work with. Tanks!

medardo

Apr 5, 2014

Prices are to expensive even with warranty they always want to suggest you to replaced something so the dealer win some money...not good..Please fix that issue. Thanks

damianmrdeen

Apr 3, 2014

Pat was very determined and got me in to the car I needed. He was confident and friendly. I Would surely purchase a vehicle with the help of Patrick again.

Mark Weichold

Mar 31, 2014

Thanks and as usual Larry Miller Dodge came thru!!!Excellent Service

Randy Olson

Mar 31, 2014

Quick Service for the oil change and inspection. Also rinsed off the vehicle while there. Back out in less than 1 hour.

Cheryl Cicchetti

Mar 30, 2014

very happy with our service throughout the whole dealership and service department

JJ & LA Robinson

Mar 27, 2014

We purchased our vehicle in Indiana and then moved here to Arizona last June. Coming from a small town, we were a little hesitant looking for a dealership in a big town. Needless to say your associates made us feel right at home, and the service was great. Thank you for making a small town couple feel so good. By the way, the coffee and cookies were yummy!

L M Padilla

Mar 25, 2014

Very friendly, very cooperative. They worked hard to make a deal with us. I would recommend them to all my family and friends.They were very considerate of the fact that we were coming from up north, so we were approved the day before we came to Avondale. Also the finance department was very fast in finishing the deal. Very satisfied with the overall experience. My son is very happy with his new car.

Mike Whited

Mar 25, 2014

Very good time at the dealer. Very professional. Lots of help to get the job done in a timely manner.

john butta

Mar 23, 2014

Maureen was excellent

Tom Malone

Mar 23, 2014

As always, JR provide me with outstanding service for my wife's 2013 Challenger. First oil change was accomplished in a timely manner.

Guadalupe landeros

Mar 22, 2014

I love my new 2014 dodge journey, gas saver,3rd row seat, very comfortable. The customer service is great, at the car service Team is really nice and they always have appointments right when you need them

R_J Murphy

Mar 18, 2014

Johnathon, was so helpful and a great sense of hummer it was the best buying experience my wife and I had in buying a vehicle ever. In all my years of buying and selling cars this is the first time I can truly say I would go back and buy another car from him. The staff was very accommodating and easy to work with and the whole buying process had no pressure and everyone when above and beyond to accommodate us and make the deal work for both parties. The sure sign of a good deal is when both sides are happy Thanks Larry Miller for your new business model of sales, and special thanks again to Johnathon Robison, dude, thanks for your level of effort.

mindig23

Mar 12, 2014

My son was looking for a new car and specifically wanted a Dodge Avenger. We had a budget and needed to be within that price. Arthur was able to make it all happen and my son walked out of the dealership a very happy boy, with the Dodge Avenger he wanted, plus all the extras we thought we might not be able to get and within his monthly payment budget. We will definately recommend this dealership (Arthur) to anyone who asks and when we are ready to get another car, we will be going back there.

Sobie85

Mar 8, 2014

Was looking for a family car and low payments. I got recomended by a friend about April Wines, best sales manager. she was straigh forward, honest and knew how to get things done. she listen to my needs without being pushy to something I was not looking for. My sales person Thad Donaldson treated me and my daughter with respect and valued my time. I walked out with my dream car and with a wonderful low payment and zero down.

Phillip P

Feb 28, 2014

Recent bought a Ram and had a great experience. Johnathon Robison listened to my needs and did what he could to accommodate them. At no point was he pushy, always pleasant. I left happy with a great truck and recommend Johnathon!

George Pelletier

Feb 21, 2014

Had been looking over the internet for the truck I wanted for some time, but was unable to find it at the price I wanted. With the sale going on I saw the truck and requested and eprice, in less then one minute Arther Badowski responded with even a lower price. My wife and I came in expecting a high pressure sales push like we had at the Ford dealer, or that truck is gone but we have another at a higher price, to both of our surprise that didn't happen. Instead Arther had the truck ready, put the price on the table showing the discounts, said that is the best I can do. The price was great, Arther was great, and I now at 59, I have the first Dodge I ever owned. Looking forward to working with LHM Dodge Avondale for many years to come. Great people, Great selection. Thanks!!!

Ron (Wicky) Wickliffe

Jan 27, 2014

I couldn't find the 2014 Durango I wanted in Las Vegas so I looked online and found the one I wanted at LHM Dodge in Avondale. I took a chance in the 4 1/2 drive hoping they would give me what I wanted for my trade. After about 20 minutes the trade value came back much lower then expected so I was ready to leave but I gave them one more chance and they hit my number needed close enough. Arthur Badowski my sales person did an awesome job along with April Wines (one of my alltime favorite bands lol). Loved the drive back home in my new ride. Thanks for everything.

farias06

Jan 17, 2014

This dealership has everything over the top requirements to get you going with an offer you can't refuse. I arrived at the dealer knowing what I wanted and desired for so long, and the staff, manager and financial people associated with dodge made it happened. They were friendly, resourceful and very helpful on my purchase. I will never forget my first brand new car from dodge and it's makers, thank you it was a pleasure doing business.

Betty Jo Rhodes

Dec 2, 2013

Good morning to you Gentleman, I want to say thank you soooooooo very much to RC and Elijah for allowing my first experience at car dealership to be a awesome and positive memory in my life. You all had smiles on your face and I believe they were genuine. I love the color and car of the Chrysler Sebring and will tell everyone that wants to listen to go to Larry H Miller Dodge Ram in Avondale . Hope your holidays our filled with laughter, happiness. I wish Santa will bring you all your wishes this year. Oh RC the country group that sings Pontoon is Little Big Town.

lexfori

Nov 24, 2013

we were reluctant to open our car door to once again experience the "vulture-like" atmosphere that is typically stereotyped when visiting any dealership. once we stepped onto the lot, chris's friendly smile and delightful personality eased our tension and we were able to get a no pressure sales approach that made us feel comfortable to make a deal. he answered all of our questions, addressed our concerns and assisted in a low hassle process. our afternoon with chris restored our faith in purchasing a car from a dealership. thanks again for the conversation, the laughs and help you provided with the deal chris... we will visit you again when we are in the market for our next purchase

JUSTIN BLACKBURN

Nov 12, 2013

GONZO WAS AWESOME! GO SEE HIM! VERY FRIENDLY. ITS NOT FUN GOING TO A DEALER BUT IT WAS QUICK AND EASY

Packer Fan

Nov 12, 2013

Jonathan Robison was excellent to work with during the buying process. He made promises and delivered on them in getting me the car I was looking for and wanted. He was professional throughout the buying process. Working through finance was a little bit of a hiccup with the hard sell on warranty and gap insurance, but was able to work through it.

WBA

Nov 6, 2013

We we're very pleased with the "no" pressure service. I'm especially pleased with Joel Gonzalez, and his over the top courtesy in handling our new truck purchase. We highly recommend him to anyone looking to purchase a new vehicle.

DodgeJohn

Nov 4, 2013

great dealership, I would recommend them to anyone shopping for a car. they are professional, knowledgeable and courteous. my sales consultant was very easy to work with.

marodeee12

Nov 2, 2013

great experience, AJ in sales..great person with your best interest in mind, Jonathan in sales..very professional, always concentrated on the person he was working with..I would recommend these people if you want to have a different sales experience at dealerships, they have my business and will get recommendations if I am asked who to go to..oh yea..Dodge has come a long way, I had purchased a 2013 Ford Mustang GT from a local dealership, they WOULD NOT WARRANTY THE DEFECT THE VEHICLE HAD..I have been in the automotive business for over 40 years and know when there is a problem with a product..Don"t buy a Ford..Dodge has better products and I can tell these people at Larry Miller Dodge have a genuine concern for your best interest..hope my comments helped you make a decision in your future purchases.

AvondaleVIP

Oct 29, 2013

This review is for the sales person: Johnathon Robison Me and my wife are regulars at Larry H Miller Dodge Ram Avondale, however this time I have to say John was the best sales person we have had there! We were planning to trade in my old truck and my wife's old car for a upgraded vehicle, John was very polite and very patient with both of us. We had a lot of questions and he was able to answer all of them, not only that but he proactively explained how both vehicles worked and took his time to make sure we understood all the features. I picked out a slightly used 2013 Dodge Ram Laramie with everything, but my wife was a little more picky and after awhile we didn't know what vehicle she wanted, but after having a better understanding of what we were looking for John recommended one of their vehicles in the back for us that we would of never had seen on the lot and we fell in love with it instantly, he even got them to reduce the price for us. So we are now the proud owners of my truck and a brand new 2013 Dodge Charger RT with some pretty cool features. Thanks again John for all your help, we definitely would recommend him to anyone else looking for a new or used vehicle.

Robert Leeper

Oct 27, 2013

Chris Bradley did a great job as well as the manager of used cars. Called me in Yuma to let me know this trade just came in. It was perfect and we drove to Phoenix and purchased that afternoon. Only down side was the credit manager who was saying our credit union could not do certain things. He was wrong! Car purchase was great but I would not use their financing.

Brena Miller

Oct 14, 2013

Absolutely Love my Dodge Caliber!! I was very nervous as a first time buyer and thought I'd be given the run around but that wasn't the case complete opposite.. I called first before going in sense I live so far, that's whenI first meet Johnathon Robison. He was such a huge help in answering all my questions over the phone knowing out wasn't closer for me to come in, even when I called him at home very respectable and helpful. When I came in he was just as patient and helpful. After all was said & done he called to see how was enjoying my car & if I had any questions.. Great experience I would highly recommend Johnathon Robison and Larry H Miller Dodge!!

RAMOWNER

Oct 12, 2013

Jonathan Robison was the sales rep. He was very friendly and helpful and did not pressure me in any way. He also went out of his way to earn my business. I am very happy with the vehicle and the price at which I got it. I would recommend Jonathan Robison and Larry Miller Dodge in Avondale to anyone. No hassle, no pressure and a large selection of vehicles.

Amanda K

Oct 11, 2013

I love my 2013 Dodge Avenger!! I bought my Avenger a few months ago from Johnathon Robison at Larry H Miller Avondale Dodge and have never been happier! I have been driving around with my sun roof open the past week and love it! Johnathon Robison was very patient with me and took the time to help me find the right car for me, and I am more than happy with my overall service!

Fred

Oct 3, 2013

Jonathan Robinson the sales representative was very pleasant and helpful with our purchase. I would recommend Jonathan and Larry Miller Dodge Ram as a pleasant place to purchase a vehicle. Fred

diazhome

Sep 25, 2013

Our sales person Joel was great he went above and beyond. He walked us through the whole process; he even looked in the back for the car we wanted. I would do business with him again.

Nicoleedecostee

Sep 17, 2013

Joel did everything he could to help us with our situation. He was very friendly and is very good at what he does. I will recommend him to everyone I know looking for a car. He went out of his way to help us and we can't thank him enough

tad120

Sep 12, 2013

TERRIBLE experience. I recently got a used Caliber and when I thought it was financed and I didn't have to give any down payment, I was told that I HAD to put down $2,500 to keep the vehicle because they suddenly couldn't find any financing(the exact OPPOSITE that I was told). What made matters even worse is that two days after I brought the car home, I had to go to the hospital as I had full-blown pneumonia and was bed-ridden when Avondale Dodge called me. They took my vehicle back four hours ago and I'm telling everyone that I know how much of a lousy and fraudulent place this is. I have never had such a horrible event happen to me where I was given the car, signed the papers, told everything was fine, didn't have to place a down payment....and then I just get screwed over a mere few days later(four days to be exact).I hope anyone who reads this will take heed and just drive on past this worthless dealership.

bush651999

Sep 5, 2013

WORST EXPERIENCE EVER!!!!!Went there to purchase a truck left with a dart at a reasonable financing rate. Car I had had dents scratches and needed an oil change and this was a 2013!!!! had went through four diffrent people before i got an appointment to fix the dents turns out there was an issue with financing since i a currently working at a temp agency they said I wasn't stable??? however i was ended up having to bring the car back and left in my old car that i traded in .... so embarrsing.

MsMuffinstuffer

Aug 17, 2013

I chose this dealership based on the vehicle I wanted on Auto Trader. I enjoyed looking at it without being circled by sales vultures. I actually had to walk in the office to get a salesman and ran into Josh Reeves walking in. He was polite, professional and knowledgeable about the vehicle. The finance manager was professional and offered a smooth paperwork signing transaction with a warranty that just couldn't be passed up. Enjoyed the lack of lame sales pitches from both employees.

droid73

Jun 7, 2013

Purchased new car and had a pleasant experience even though we battled over trade in value. Overall the experience was nice. The problems occured after the sale. I have left the finance dept several voicemails and they do not return calls. The same goes for the sales dept. I imagine if I was asking about buying something I would be getting call backs right away. The car purchase started off good and slowly went the other way. Since I can't get a return phone call I have to drive down there to obtain the information I need.

Larranaga56

May 1, 2013

Joel was very friendly and knowledgeable, he took the time to answer all of our questions. Our overall experience was excellent, we would recommend Avondale Dodge to our friends and family.

scottbeyl

Apr 2, 2013

I started looking at cars at Avondale Dodge. They gave me a lot of information that was very helpful. I then went to other dealerships to look. They just wanted to get me sign on the bottom. I then went back to see Joel. He made the car buying experience very pleasant. At no time did he try to pressure me into buying. He worked with me and I got the car I wanted. I would highly recommend this dealership and Joel to anyone. I am not paid to write reviews because like most people i do not believe them.

umfmike

Mar 26, 2013

Was looking for a base truck ended up getting a truck with upgrades for about the same money ! Been very happy with it so far

MJLarkin

Mar 15, 2013

Joel was extremely helpful and patient as we looked over the entire lot searching for just the right truck. Once I had figured out what features I was looking for, he and his sales manager located the perfect truck for me at another dealership. Justin made the financing easy and straight forward with no hassle. It was a very good buying experience and I would definitely refer anyone looking for a Dodge to Joel and the guys at Avondale Dodge.

karenduarte1

Feb 23, 2013

Estoy muy contenta con lo rapido del proceso , la fuimos a mirar el domingo y para el jueves estaba parquiada afuera de mi casa, Thank you !!!

earaiza

Feb 19, 2013

The staff of the Avondale Dodge dealership was wonderful. Everyone was friendly and contrary to popular belief not pushy. Joel Gonzo our Sales representative was very patient with me and answered all the questions I had. I left the dealership with the confidence of receiving a great deal and a great vehicle.

SteveSolis

Feb 17, 2013

First they lied about everything including features I don't have then jacked up the price so I was paying off my trade-in and they paid NOTHING. then lied about the interest rate and payment price. kept making promises they could not keep. I wish I would have ran far away from their so I did not have to end up with that "I just got violated feeling". These people are why used car salesmen have such a bad rep. I don't know how any of them sleep at night ripping off the consumer the way they do. I regret having stepped foot in that dealership. For anyone reading this I have one thing to say to you. RUN AWAY!!!!!!!

beth.lehman.923

Jan 26, 2013

From the start when my brother in law and I walked onto the premises of Avondale Dodge, Joel Gonzalez greeted us and shook both of our hands and remembered my brother in law (he sold him a used vehicle). He was professional but also down to earth and wanted know what I was looking for and my needs. I was looking at the Dodge Durange Crew. Unfortunately it was out of my budget. I thought the deal was done and I went elsewhere. Joel didn't give up on me. He e:mailed me and more importantly, took the time to call me and have a 30 minute conversation with me to see what he could do for me. He truly made me believe that he was concerned to get the best vehicle for me and my kids. He didn't give up, he spent time to see what would best fit my needs and called me back. He went over and beyond a typical salesperson's job and found the perfect vehicle for me. (2013 Dodge Durango) I could go on with the superb customer service he provided before making my decision. He put my needs and wants first and did everything possible to make it happen and HE DID!!!! Louis and Dwayne were awesome as well. Dwayne made a new friend, my 9 year old daughter!I would highly recommend if you are looking for a used or new vehicle, you go to Avondale Dodge and see Joel Gonzalez. His customer service doesn't stop after you purchase the vehicle, it goes on and that is very important to me. Of all the vehicles I have purchased in my life, this has been the best. I will definately send my friends and family to Joel. Joel, you're the BEST and thank you for everything, I feel like I made a friend for life.

azladyg

Jan 20, 2013

My family and I are repeat customers of this dealership but the recent purchase ruined the long relationship. Be aware of this dealership, they make promises they can not keep! They lure you in and forget all about you after the sale has closed...they sold us a brand new car yet within a month the car need to be fixed, clanging noise in the engine, they fixed it, after 2 months the total integrated power module is shot!!! Wow!!!

rickey.roberts.12

Dec 18, 2012

We had a great experience purchasing our car from David! He is very friendly and customer service orentated.We had researched the car online prior to our visit and were ready to make the purchase when we arrived. David did not try to pressure us into looking at any other vehicles.He accomodated each of our requests with a smile!We are stricly a Ford family, but I would not hesitate to reccomend Avondale Dodge to any of our Dodge friends!

cherr25

Oct 15, 2012

I have to say that going to a car dealership is always a unpleasant experience BUT this visit was so different. From the very first moment we arrived we were greeted by Bob Mondello and he was very pleasant. He asked what we were looking for and just let us look without any pressure. If he did not have the answer to the questions we asked he found the answer. My husband and I were not able to do anything that night but told Bob we would be back. We got in the car and thought WOW he was really not pushy at all. We returned on 10/14 because we knew with Bob he would take care of us. He was very pleasant as we still wanted to look a little further. He stayed patient and was very helpful and we would definitely reccommend Bob to anyone we know that is lookinig for a new or used car. He really did go above and beyond what we ever expected and this was a excellent experience for all those who were involved. Bob Mondello ROCKS and we will be back to this dealership just to work with him.

John Gift

Oct 11, 2012

Awesome, my experience with Smitty and Andrew was outstanding. Never did I feel presure, follow through was also excellent. The many different cars I have purchased over the years this is the FIRST TIME EVER that I was not presured or left for hours while people talked about how they are going to make the deal work. When I was ready to leave it was OK, again no presure to stay. After we had finalized the deal I had my car and both Smitty and Andrew walked me through all the gadgets that comes with the new state of the art systems, over an hour to make sure I understood before I left the lot. After we had the car a few days I received a few calls from Andrew and one from Thad in Finance to be sure we are happy, service is a big 10++++.

Sarina Romero

Oct 8, 2012

Excellent customer service Mr. Smith made the process simple and to the point.If I ever have to buy another car it will be from Mr. Smith.

tjhousos

Oct 8, 2012

Wesley Jones was outstanding and very professional helping us to find the right truck for us. All of the staff there were great except for the finance person that we had, he was a very fast talker and we feel that he managed to get more money out of us than was agreed upon. We were supposed to be financed thru Desert School Federal Credit Union and somehow ended up with Ally.

jthomas58

Sep 24, 2012

Hi my name is Jack I wrote and rated this dealer and David earlier and marked all 4s when I thought I was marking 5s so here is a new grade all 5s .... The last one was from my smart phone and my eyes must not have been working . GREAT DEALERSHIP AND DAVID WAS EASY TO WORK WITH... THANKS

gail.stevenson.12

Sep 23, 2012

I buy cars often and this is the best staff, but most of all David Dadisho that I have ever dealt with. David made sure that we were very comfortable and made sure we understood everything that came our way. They were all and will be an asset to your dearlership in the future I'm sure. It was a very pleasant car shopping for my husband and I. We just went in to look, but because of your staff we bought. Thank you all very much for making our shopping and time worth wild. Gerald & Gail Stevenson

ecgallant

Sep 12, 2012

David was very nice and Blake, the manager was great. They both tried to make our experience as pleasant as possible. The only issue I have may be with dealerships as a whole. We came in there with a loan, had the car we wanted on hold and still had to suffer through 2 hours of sitting around. Buying a car should not have to be an all day experience, at least it felt that way with a 3 year old and a crawling 7 month old. I really hope we don't have to buy another car until the kids are MUCH older.

Matt and Jennifer

Sep 8, 2012

Smitty was awesome! He was honest, fair and willing to listen to ours wants. He also has a great knowledge of Dodge products with 10 years of experience to back it up. We found the truck we wanted and purchased the same night. The managers, including Smitty, and the finance department stayed 1.5 hours after closing to seal the deal and ensure we had everthing done and answered. The deal was great! Smitty is over the top customer centric with everything he will do for his "clients". This was the best truck buying experience we have had. We will be back. Thank you Smitty!

Bob Zvara

Sep 6, 2012

Bob and Blake did a great job so my two sons went and got new matching 4X4 trucks also from Bob and Blake so that is three trucks in one weekend

flipmode54

Sep 4, 2012

After posting on Avondale Dodge web page about the issues that i am posting below, Avondale Dodge has blocked me from posting to their Facebook page. I still have no email or response from them and no straight answers from the sales manager on any of my questions. While i have no Issues with the Chrysler Corporation it is a same that the dealer that sold me the vehicle under their name will not help or respond to any inquiries. *****BEWARE AVONDALE DODGE IN ARIZONA*******Back in March i purchased a 2012 Journey. it was an ad vehicle advertised at $16999. I was told that we could purchase the vehicle at a certain payment. about 2 weeks later they called us back in to re-structure the deal increasing the payment by $70 a month. Knowing we could handle the payment and having them tell us to refinance the vehicle in 6 months for a lower rate, we agreed on the payment.This past week my father also went to Avondale Dodge and they talked him into using their financing even though he was pre-approved through his credit union. They have now ran his credit 4 times. This made me look in detail at my paperwork. Come to find out they did what they called covering the overage on my trade in. Instead of receiving the new vehicle at the sale price i was charged $19486 for the sale of the vehicle plus $3800 for the negative equity of my trade. They showed me that they were giving me $2500 toward my trade but in fact that was applied to the selling price of the new vehicle, for a total selling price of $23286. IF YOU SUBTRACT THE $6300 THAT WAS OWED ON MY TRADE FROM THE TOTAL PRICE THAT LEAVES $16986. That means they gave me $13 for my trade in, plus financed the payoff of my trade in on top of the new vehicle "sale price".They also bumped our interest rate by an increase of 5%. I urge everyone to proceed with extreme caution when purchasing a vehicle from Avondale Dodge, I hope that no one is taken advantage of like my wife and I were.

Sheenad

Sep 3, 2012

Fast friendly service! Great deals and discounts! Completely happy with our experience! Happy in our new investment! David was excellent! Nice And very informative on dodge and the products! Made sure we were ok the whole time, offering us coffee and water. Kept us updated in what was going on during the loan part!

William Phinney

Sep 1, 2012

Our over all experience was good. How ever one disappointing aspect was when I talked to the Used car supervisor I felt like he was talking down to me and an employee who was in his space at the time. I have been a supervisor for many years and if you are going to belittle someone do it one on one. Also don't speak to a customer like he or she is full of it.

bmdeutsch

Aug 28, 2012

The salesman was awsome! He took his time with us. He made sure it was a deal we could afford and what we wanted. This was the second car we bought from them.I have told all my friends what a wonderful experince we had there and next time they buy a car that was the place to go. We ended up leaving with two newcars! Thanks Avondale Dodge-Beth and Joe

mjf404

Aug 24, 2012

My wife and I were in the market for a crossover/SUV. We had seen 8 or 9 vehicles,by the time we arrived at Avondale Dodge. From the very beginning David's experience and willingness to help we're apparent. He was glad to show us different models. Some other salesmen had hesitated, when asked to show us smaller/less expensive models. Even though we were near closing time, Dave drove us to a nearby sister dealership to show us a competing model that we were interested in.When my wife narrowed her list, but remained undecided, David welcomed her back to re-explore the interior of the model she was interested in. And when we settled on a Dodge model, David and his floor manager listened closely to our desired features. It quickly became apparent that the particular combination of features we wanted was not on the lot. David spent a great deal of time searching the metro area for the exact set of features we had requested. We returned to the dealership in the evening, mid-week. David and his Floor Manager, Blake, both stayed late to pencil out a deal for us.Believe it or not, the unit we had finally selected, got sold before our purchase order was processed the next morning. Both David and Blake scoured the area for acceptable alternatives. They actually found a unit that fit our requirements even more closely than the first unit we had selected!! And when we were concerned about price/rate of the new unit,they worked around our working hours to find terms we could be happy with. Once again they stayed late on a weeknight to close the deal!!I cannot say enough how glad we are that we worked with David. He went far above and beyond to get us exactly what we wanted. Thank you, thank you, thank you!!!! We appreciated all that you did.

delspangler

Aug 12, 2012

Amber was friendly without being obnoxious or pushy. She was easy to work with and went WAY out of her way to accomidate me. Excellent customer service. This was the first positive experience I have had when purchasing a car. Thank you.

tommyhemi

Aug 9, 2012

Charlie, Brandon, and David all worked hard to make it happen for me.This is the very best experience I ever had purchasing a new vehicle. They were straight-up, aware of my time, and absolutly gave me a GREAT DEAL!!!! I would highly recommend this dealership. I give them 5 stars simply because they have the one most important ingredient--- integrity!Thank You!!!!!

reeld

Aug 4, 2012

Joel was great to work with ,very personal, knows his product very well. Would recommend him to anyone, Everyone at the dealership was very heplful and freindly.Thank you for a great deal . Doug & Mary Reel

paulkauth

Jul 28, 2012

Arthur was great. We talked back in forth on the phone for a couple days and then me and my wife into the dealership and got a great car. I would recomend him to anyone.

youclem71

Jul 28, 2012

Hi my name is Clemence Youel, I have purchased a new 2012 Dodge ram 3500Some info. regarding Avondale Dodge:1)At the dealership all employees were nice and friendly2)I also met some managers and they were nice and they got me a great deal on the truck3) they have more Dodge ram pick ups in stock than any other Dodge dealers Here is the main and number one reason why I'm writing this feedback and that is the sale's man Arthur Badowski,,, I'm not that good at writing feedbacks, but I will try: Arthur was with me step by step from showing me the vehicle to test driving and in the negotiations as well, he didnt pressure me what so ever to purchase the truck, after I purchased the truck and we got the truck washed Arthur the sales man sppoted a very small spot on the paint that need to be corrected and we are going to do that soon, he went over all the options that the truck has with me, Arthur was honest and he cared about my interest and satisfaction, in all honesty I felt Arthur the salesman was my own brother trying to get me the best deal , I have purchased many many cars in my life but let me tell you Arthur is the ONLY sales man that I have seen that truly cares about his customer's satisfaction 100%, I will use him and recommend him to every person I know that wants to purchase a vehicle, thanks Arthur BadowskiClemence Youel224-456-8888

emacias12

Jul 27, 2012

i recently got a new job and thought it was time to get a new car not just one off the streets. My dad took me to Avondale Dodge where we got to meet Joel Gonzalez. He didn't pressure us to buy the car right there and then he knew that we were only looking at Dodge Challenger. The first day wasn't day we didn't buy the car because my day wanted me to test out other cars. but i had my heart set on the Challenger. So the day came were finally my dad agreed on getting me the Challenger we should up at the dealership once again Joel did not pressure us to buy the car. As my parents sat there talking about prices Joel always tried his hardest to get us the best monthly payment that i could afford. i really enjoyed the customer service always answered any questions i had explained to my parents as well i really liked the service have nothing to complain. i now have my car for over 3 months and i got a dent i contacted Joel and he was able to find a person that was good and in my budget. even after i bought my car Joel is there for any questions about my car.

bjallen4

Jul 26, 2012

I SHOPPED ALL DAY FOR A CAR AND I BOUGHT AT THIS DEALERSHIP BECAUSE 1. THE SALESMAN DIDN'T CARE WHAT I BOUGHT, NEW OR USE BUT SHOWED ME CARS IN MY PRICE RANGE OF BOTH NEW AND USED.2. THE PRICES OF THE CARS WERE LISTED AS A "NO HAGGLE" PRICE AND WERE MORE THAN COMPETITIVE WITH THE OTHER DEALERS. SOME MAY NOT LIKE NO HAGGLE BUT FOR ME IT IS THE BEST OPTION AND COMPARED WITH THE OTHER DEALERS WHO WANTED TO GET AS MUCH OUT OF YOU AS THEY COULD THIS DEALERSHIP WANTED A SATISFIED CUSTOMER NOT JUST A SALE.3. THE SALESMAN EXPLAINED EVERYTHING ABOUT WARRANTY AND WARRANTY OPTIONS ON BOTH NEW AND USED CARS4. AS A RESULT OF THIS DEALERSHIPS POLICY I BOUGHT A NEW CHRYSLER RATHER THAN A USED VOLKSWAGEN. 5. THE ENTIRE STAFF AT THIS DEALERSHIP IS CUSTOMER ORIENTED IF ALL DEALERSHIPS WERE LIKE THIS I BELIEVE MORE CARS WOULD BE SOLD

nommia25

Jul 26, 2012

The sales staff at Avondale Dodge were very friendly and helpful. Smitty was very informative and his customer service was top notch. If I ever do decide to purchase a new car it will definitely be from Avondale Dodge. Thanks for everything!!!

Casgonzo

Jul 25, 2012

Mr. Gonzalez was very helpful. Answered all of our questions, did all he could to make sure we got the vehicle we needed at a low price.

nthran

Jul 22, 2012

Have been working with Amber on trying to find a vehicle that fits my needs and budget not only did she do extra research for me she let me know if something I was looking at wasnt a good fit for me, she was dead on, she listened to what I needed and what I wanted she found me the perfect match. I highly recommend her for anyone wanting an awesome sales person!

piperford

Jul 22, 2012

We had been looking for a RAM 2500 for about 3 weeks and had been to three other dealers before coming to Avondale Dodge. Smitty was great to work with. My sister-in-law and I came on a Friday night to test drive the vehicle. By Saturday morning I was back to pick it up. They let me take the truck home with me and come back when my husband returned from Alaska later that week to sign the paperwork. Overall it was a very good experience and would recommend Avondale Dodge. One thing I really liked was everyone's knowledge of the vehicle and its options. They explained everything well.Peggy Dudley

shelly6872

Jul 22, 2012

as for smitty smith we worked all week with him and even when we arrived to the store we are able to say he was awesome we give smitty a 100% for sure in all he gave of his time and excellence when it comes to finance dept we were very unhappy as they offered only 2 chairs at desk leaving my wife out who is the one who found this car and worked all week with smitty we could have gone anywhere to buy a car my wife chose your dealership due to smitty the finance person was a fast talker who kept stating free/we will give you type statements my son and i are not knowledgeable on much of this part of the experience when we got home and reviewed papaer work we notice much of what was stated as free/given was not i am requesting callback from someone in this dealership as we are not in agreeance to the charge for paint/buff protection and have requested it be removed we arent happy with the 499. fee for extra theft alrm either we understand since we are back in Lake Havasu City witht this car now we are stuck with that I insist the paint protection be removed from the final figures and am asking someone call us a s a p to confirm this be removed or we will drive up next weekend to finish handling this and if we do we will also request returning alarm theft and have this removed as well please call 928.486.6872 daryl

Irwesty

Jul 19, 2012

The Avondale Dodge people were friendly, profession and patience. With their help I found a vehicle that fit my budget. Without sounding like a commercial this has been the best car buying experience I have ever had. For the first time in all my car buying experience (12 new car-trucks) I feel like I got the vehicle I wanted for the price I could afford. I cant forget Smitty and Elisha they were awesome. I would recommend Avondale Dodge to anyone looking for a vehicle.

rachonie85

Jul 15, 2012

My husband and I needed another vehicle for our expanding family, and we were referred to Joel by a friend. This was the best car buying experience we've ever had, we are very pleased. Joel made the process enjoyable, fast & informative. We ended up purchasing a new 2012 Dodge Journey and we love it! Thanks Joel & Avondale Dodge!

iteelang

Jul 9, 2012

This incredible man is champion. When he found out that the dealer's car cleaning services was closed, he cleaned the car himself. He was sensible to our needs and was able to get us the deal in a timely manner, taking a personal interest in giving us the best experience ever.We trade our cars every 3 years. we will definetely seek his assistance again wherever he is. I will refer all my friends to him.He is friendly and we loved the care, the way he treated us, as well as the way he handle every detail of our experience.

reynard101

Jul 2, 2012

Avondale Dodge sales people were very friendly and easy to work with. No pressure sales on the truck. They had a good selection of vehicles on the lot. Vehicle pricing is very competitive and matches or beats what Edmunds and other online resources suggest on pricing. We had our 18 month old son with us at the time and they accommodated our young family very well (play area for kids, plenty of cold water, and snacks). They will try to push additional services/sales at sale write up (extended warranty, vehicle alarm, etc), but that's standard practice. I worked with Joel Gonzo Gonzalez and he was very informative and knowledgeable about all the vehicles we looked at.

cambi

Jun 21, 2012

I had a great experience buying my car. I would highly recommend Art to my friends and family. What a difference from those other dealerships.

rgmiller

Jun 9, 2012

I found the truck to be exactly as described. I found the price to be fair. I had not been to a dealership in in 16 years, and I found the experience to be pleasant.

Cpeoples86

Jun 1, 2012

Really great sales rep. And he went the extra mile to negotiate a extremely great price on the car. I would enjoy referring friends.Thank you

k9tp

May 16, 2012

Dealing with Avondale Dodge and their highly motivated and well trained staff was and is a pleasure. Since I used to work there before getting back to my Equipment Engineering job, I learned some of the inner workings of the dealership and coming back now for my second new car purchase, I can see that the same practices are still in effect. I was treated like the favorite son returning home from being away for years and I always feel at home at Avondale Dodge. I also took a fellow engineer friend of mine a few days before I made my purchase and she bought a new Fiat 500. She was so impressed with the whole deal that she is now recommending Avondale Fiat and Dodge to others at work. Rocky, Gonzo and the rest of the folks made our trip worthwhile and fun. Sure makes a difference when you can do business and still have fun.Don't change a thing.Phil and Rita Eldridgek1ahvataol.com

spwilli

May 8, 2012

To sum up my experience with this dealership and sales person the only word that comes to mind is AWESOME!!!! hands down the best from start from start to finish. I've purchased vehicles in the past and have always been left with an uneasy taken advantage of feeling.. This was the only time I have ever felt nothing but sheer happiness after my purchase.. not only would I and plan to return for my next purchase but i would and have recommended this dealership and sales person since my purchase... ( Jordan Scherer ) THANK YOU THANK YOU THANK YOU SO MUCH !!!!!

srisney

Apr 30, 2012

No pressure. No price haggling. Outstanding service - Best car buying experince I have ever had! Internet buying is the way to go. Financing was a piece of cake.

rsampley

Apr 27, 2012

we really felt this dealership was the best we had went to. the moment we stepped out of the car we were treated with respect. we had an amazing salesman who really informed us on every car we were looking at. my wife really wanted a certain durango and Joel was so helpful in finding the exact citadel she wanted. overall great experience. thanks Joel"gonzo"

Nofool?

Apr 24, 2012

Mike Radig was friendly and very knowledgeable of the products. However, the first rule of thumb should be to never buy at a dealership that has multiple price tags next to the manufactures window sticker. Once I decided what vehicle I wanted, things got fishy. Rebates disappeared, prices changed, grow men with accounting degrees forgot how to count. Then I was told someone else was waiting for my vehicle. The entire process was terrible and even though I am writing this a month after the fact I was a fool for not walking out. I'm no youngster, I should have known better.But, maybe you should rethink your future purchase.

jimothy1

Apr 22, 2012

mike is a great guy , thank you sir . im proud to buy a car from avondale dodge .. the whole experience was top notch ..thank you again .

skipbakks

Apr 14, 2012

We were greeted immediately upon arriving to the dealership. Everyone was very friendly and we felt welcomed. Mike Radig took the time to go over every detail of our new truck and answered all of our questions. Luis Acosta was awesome to deal with as well. When we went to financing D'shon Warren went over all of the available financing options and was speedy and confident in our transaction. Thank you Avondale Dodge!

Tauscher34

Apr 14, 2012

Mayra was an awesome sales rep. She must have let us drive every different make and color ofcaron the lot. In the end, when we were not completely satisfied with what was available, she searched other inventory. In the end she got us a very good price on our favorite make and color.

nknabel

Apr 10, 2012

Joel was very helpful and made it a very pleasant experience to purchase a new Dodge Express truck. He gave us a tour of the facilities and went out of his way to help us get a deal that worked for us. I would recommend Joel and Avondale Dodge to our friends. The experience was exceptional!!!

catkins0317

Apr 4, 2012

Joel "Gonzo" was very professional and considerate of my specific needs were. He made my wife and I comfortable and was committed to getting us the vehicle we wanted.

kodigriff

Mar 30, 2012

We found the vehicle we had been searching for all weekend and the process went very smoothly!! My fiance and I had fallen into some rough 'money times' but the staff was still able to get us into the truck and off the lot!!

mcqueen

Mar 27, 2012

Had been to 4 dodge dealerships,2 didn't have what I wanted in stock and would have to go out of state to find.I asked if they could trade with another dealer ansewer none had what i wanted.Two dealers had the vehicle gave me the car dealer run around.Then went two Avondale Dodge met up with Joel Gonzalez discussed what I wanted,they had it in stock.He wanted to make sure I got what I wanted and expained all the particulars and options and how they worked.Then we settled on price there was no pressure,I felt good about the transaction, was treated with respect and no run around. I will go back to dealship again, and thanks to joel for makining this a good experiance. john Mcqueen

mralston

Mar 26, 2012

I would definitely do business at Avondale Dodge again. I appreciate the way I was treated and received flexible terms on a deal that unconventional in it's structure.

chef3375

Mar 20, 2012

I started the process to buy my new car online, within 15 mins I had the first call from Smitty to determine what I was looking for. He got right to the point, was completely professional and had a real interest in helping me. When we got to the dealership, he already had my new car prepped and ready for me. Smitty is very personable and professional. He was friendly and very knowledgeable about the process and vehicle I purchased. I would highly recommend not only Avondale Dodge but Smitty personally to anyone I know looking to buy a new Dodge. He took the time to show me all the features on the car even though it was raining and extremely cold at the time.

D.danner

Mar 18, 2012

Joel was very respectful to my wife and myself, he was not pushy like salesmen can be. I believe that Joel helped me get the best deal I could get especialy since I was a first time car buyer. The price was great! and I am very happy with my 2012 Ram Truck. THANKS JOEL sincerly, Doug & Deanna Danner

william1401

Mar 16, 2012

Our sales representative was very pleasant and professional to work with, he did not try to push anything on us and left the decisions up to us. He was very informative on the product and nothing seemed to be a bother for him. He also told us we could call him at any time if we had any questions and is taking care of a small issue we had with the truck bumper. He presented, in our opinion, exceptional customer service.

ozagood1

Mar 14, 2012

the sales staff was friendly and courteous and the very end result was worth the buying experience the car went out of state so it was a little different kind of sale however the dealership helped me with a transport company and saved me around 200 dollars from what I had been quoted

chicosarod

Mar 9, 2012

Great experience. We test drove a car and a few weeks later came back to make our purchase. Both times Mike was very friendly and helpful. I marked the price a 4 star because we did our research before buying the car and found the same model in Peoria for a few $K cheaper. He did match their sticker price with ease, but had we not done our homework we would have paid more then the car should have been.Overall a great experience and if I know anyone in the market for a dodge I will recommend they call Mike.

DNAMM

Mar 6, 2012

The staff at Avondale Dodgeis second to none. This is our 3rd vehicle purchase from them and have been treated fairly every single time. Altough this trip did not include the service department, I can tell you from experience that that treat everyone with integrity and honesty. I would defineately shop here again.

scswenka

Mar 5, 2012

I bought my 2011 Challenger SRT-8 392 on June 25, 2011 from Jordan at Avondale Dodge. I was actually in the store for some service work on my other Dodge (which I bought 4 years prior from them as well) that was going to take about 3 hours.So I went out to the showroom to waste some time since I got tired of watching TV in the waiting room.I went out outside and saw this Toxic Orange 392 Challenger sitting their in front of the doors on the patio area, it immediately peaked my interest, and Jordan approached me and we started talking about, eventually taking it for a test drive.They shot me a great price, we ran my credit and that afternoon I walked out of their with the only Toxic Orange 392 in over 200 miles around the area.Jordan was a great sales person, not pushy, made sure I knew he was NOT COMMISSION. He was fairly knowledgeable about the cars features.During the past 8 months of ownership I have had a few issues, all of which Jordan has dealt with for me by taking the lead to get them resolved. None of which were his or the dealers, there were ENTIRELY A WARRANTY COMPANY or DODGE Directly.I plan on buying more Dodge's from Avondale Dodge in the future. =)

dickson63

Mar 4, 2012

I went to Avondale Dodge to look at 1 specific vehicle and I liked the car and the price. Jordan was friendly helpful and not at all pushy. He also was down to earth and not at all like most car salesman who tend to be overdressed, over confident in their knowledge of pretty much everything, and fairly obnoxious. He also understood that i didn't need or want to look at half the other cars on the lot to decide if i really wanted the 2006 Mustang GT. The car was pretty much perfect inside and out and he made sure everything i needed was covered. I would definitely recommend Avondale Dodge to my friends or faminly. Thank you so much, I love my new car! Dave Dickson

tgrijalva7

Mar 1, 2012

We were shopping for a Charger and had decided we would visit three dealerships before making a decision. Avondale Dodge was the first place we visited and it was a suprisingly good experience. We both left feeling good about the car and very comfortable with Joel Gonzalez. We explained to him our goal of visiting three stores before we bought anything. He never pressured us to stay or made us feel uncomfortable in any way. Instead he explained why we'd want to do business with Avondale Dodge and himself, and said he'd see us soon. We went on to visit two more Dodge dealers and after those visit's realized the experience we'd had at Avondale Dodge was fantastic in comparison. Shortly after arriving at one of the other dealerships I received a text from Joel thanking us for our visit. That text made it that much easier for us to reach him and let him know we'd shopped and that Avondale Dodge was by far the best experience. We were actually offered a lower price by another dealer but because of the way we were treated by Joel we went to Avondale Dodge and picked up my new beautiful Charger.

wrgccg

Mar 1, 2012

After seeing a commercial on television I called the dealership to see if the truck they were advertising was still available. Teara Jacoby took my call and informed me the truck was still available. When I arrived at the dealership she greeted my wife and I and went right to work on writing up our offer. This was the best experience I have ever had buying a vehicle. Teara was knowledgable with a no nonsense approach. Her team work with the finance and service departments was outstanding.

dennisjconner

Feb 19, 2012

They sold me a used vehicle knowing it needed safety repairs and refused to pay for them. Crucial suspension parts were completely worn out, as noted on their intake assessment. Yet they chose not to repair it in order to maximize the profit. Nick, the used car manager, told me that very thing. Additionally, when I went by the dealership to talk to Nick, he was verbally abusive, interrupting me constantly.

bturner22

Jan 17, 2012

I have been a challenger fan for some time and didnt think I would ever be able to get one. I went into the dealership at 10am on Saturday and was greeted by Brandon Gillespie almost immediately. The great thing was that he was not overwhelming or pressuring like most car salesmen. I was there to see a specific car and he helped me with all my questions, after looking at the car I told him what I would need to make it work and much to my surprise he was able to get me what I needed....Wow! that never happens at least in my experience, typically you set a price or payment and you end up paying much more than you expected and end up walking away or just settling for their terms but this wasnt the case at Avondale. After agreeing to the terms, I went to finance to sign with Shawn. He got me an even better interest which helped keep my payment reasonable and also getting the extended warranty which for a muscle care is so important. What a great experience!! When I am ready to buy a truck I will be seeing my new friend at Avondale!!

desireeguth

Jan 16, 2012

This was the best experience we have ever had buying a car. Hassle free, easy to do business with. They wanted to earn our business and make sure we were happy and gave us an awesome deal on our truck. They even beat out our bank's preapproved loan interest rate, which gave us a better payment. Selection of vehicles were very high quality and clean. All dealerships should be this easy and fun to do business with. Brandon, our sales guy was so nice and attentive and Larry in Finance was very nice and easy to deal with also. We will recommend Avondale Dodge to all our friends and family.

machusa

Jan 6, 2012

My family and I have purchased nine vehicles from Avondale Dodge. I had recently taken my son to search for a vehicle. I was referred by Junior Rodriguez in service to Joel Gonzalez in sales. Excelleant team work of both men, Joel exibited his exceptional customer service, truely a credit to your organization. Joel assistance careing and honesty made the buying experince the most simple and best ever. My Son James Chavez being referred by Junior Rodriguez, has expressed his apprication and acknowledge the professionalism, enthusiasum and initiative of Joel Gonzalez to fullfill and accommodate our needs. This was my sons second vehicle purchased from your organization. Because of Your employee Joel Gonzalez and his exceptional professional, caring, and ability, and his loyalty that was expressed and convincing by him of such quality, Avondale Dodge and Joel Gonzalez once again proved they are TOP of the line organization. I and family would give great credit and highly recommend to all and everyone Avondale Dodge. Again Thank you Joel Gonzalez and Avondale Dodge. Fred Saldate

cmp4js

Dec 13, 2011

Jordan was very knowledgeable about the wide variety of vehicles I viewed 12/10/2011.He was able to answer all of my questions. I currently have a medium size SUV.I am exploring different styles vehicles. I am thinking of switching to a Sport vehicle with a V-8.Also, still checking on different Medium SUV. I have not decided yet on which style. I will be visiting other brand of Sport & SUV vehicles. I appreciated Jordans understanding of my situation and not giving me pressure for a quick decision like I had unhappily received at a different dealer.Jordan assisted me in test driving a Challenger and a Charger. That really provided me the experience to be able to add two vehicles to my decision list of vehicles. These were the vehicles that grabbed my attention.Jordan helped me decide the particular model and options of a Challenger & a Charger with a Price Range for each.If Dodge becomes my choice of vehicle, I will certainly return to see Jordan at Avondale Dodge.I would recommend Jordon & Avondale Dodge to anyone looking for a vehicle.

slatelake

Dec 3, 2011

Dwayne Poole provide exceptional customer service and detailed information on the vehicle I purchased. He listened to what I required and made suggestions on what I should purchase regarding a RAM truck - even talking me out of the more expensive vehicle. Avondale Dodge gave me such a great deal that I ended up purchasing the much more expensive vehicle.

James MF Clay

Nov 5, 2011

He was very helpful and listened to what we wanted. Everybody was extremely friendly and helpful. We would recommend Jordan to any of our friends looking for a car. Thank you!

Big Gee

Oct 24, 2011

This was my third time buying a car from Avondale Dodge. This was the best and top of the line service I have had with them or any other car dealer. Mr. Poole needs to be a trainer for all other car dealer's to send their new personal to be trained by. I have bought 13 cars over my 47 years of being on this earth. You want to talk to someone that knows the cars and is there for the customer and not just to make a sell. For anybody that reads this review. When you go to Avondale Dodge ask for Mr. Dwyane Poole if you want the best service for your money.

geastridge

Oct 24, 2011

I appreciated every second working with Smitty, internet sales manager. He took the time to assure me everything was good, i was reluctant to call in the first place he worked with me, and got me out the door when he said he would, he told me it would be down to coming in and signing the paperwork. of course i didn't believe him, i was their a total of 1.5hrs just to sign paperwork.VERY HAPPY with the people and the experience. i will recommend avondale dodge and i will be back for the next one

Jenarae27

Oct 24, 2011

I had a great experience at Avondale Dodge. I had my autisic son with me when buying my Dodge. The sales person Arthur was very helpful and got me my Dodge in a few hours. I would send all friends there if needed. Thanks Jena

lakers81

Oct 20, 2011

I was told that the vehicle I had purchased had a clean title and had never been in an accident, and was then shown the car fax as their proof of this information. I was told that when vehicles go through an auction the people that attend have to know and are told if the vehicle has been in an accident or has had any prior damage. So what I understand from this is that the dealership I purchased my vehicle from was told that the car I purchased had been involved in an accident. According to the dealership they appraise their vehicles before they sell them, and the appraisers check the frame the fenders and all other parts that would have been repaired due to an accident, this would confirm what they were told at the action. So when I bought the vehicle I was lead to believe and shown a document stating the car was never in any sort of accident, after hearing this from the sales manager I learned this is normal practice. I purchased my car October of last year at that time i was assured by the dealership as well as the car fax report that my soon to be new car was good to go base off this information I purchased it. I have now decided to try and trade my car in and have been shocked to find a new report on my car fax stating my car had been involved in a front of side impact accident. The new car fax shows that the car was involved in this accident 2/07/2011 which would have been more than eight month before i bought my car but was not reported on the car faxs till 12/23/2011. Because of this accident my car is no longer worth anywhere near what i purchased it for. If this information was disclosed to me at the time of purchase i would have never considered buying it. I went back to Avondale dodge and asked them about the new information I had and they stated they had always known about the damage on the car. No one told me this before and now that my car is worth 9,000 less than I paid for it everyone is being truthful. This is an unfair practice and I feel this needs to be brought to light as well as corrected.

Jeremy15

Oct 18, 2011

Staff was very friendly and helpful. I have been in the dealership a few times and most of time I am treated the same way. I wish some of the pricing (auto butler, window etching, and warranty pricing) was explained to me better before the final price was drawn up and the loan documents were prepared.

jozefk

Oct 9, 2011

They made me feel very comfortable and were very willing to listen to what I wanted and needed in a vehicle. They also were nice and didn't push me into anything. I felt that they were honest and didn't have to sugar coat anything like most dealerships do.

cbarr

Oct 6, 2011

I needed to purchase a truck within 24 hours for my business and did not have time to deal with the normal car dealers negotiations. Dwayne assisted me in making the purchase within my timeframe and sold me the truck at a low price. The customer service was first class and the service department is one of the best in Arizona. Thanks for being such a great dealership.

Ms.Ali

Oct 5, 2011

I shopped around for a bit looking for the right car and price; and when I came to Avondale Auto Dodge, I knew I found what i was looking for. My husband spoke to Smitty on the phone and lined up a quick meeting. When we arrived, he had the vehicle we were interested in ready to go. Smitty was friendly, helpful, and very honest about what he and the dealership could do for us. In the future, I plan to revisit this dealership simply because of the wonderful service Smitty provided.Thanks!Alicia and Josh

jkhoney34

Oct 4, 2011

I was looking to buy a used car. Looked on line at many dealerships. Found Avondale Dogde. I found a car on line. Went to look at it the same day. When I got there the car was already sold. I was so let down. But the staff Jordan Scherer (product specialist) and Nick Zinevich (sales manager) was very kind and found me a car that I liked even more. I was very happy with the service that I got at Avondale Dodge from Jordan Scherer and Nick Zinevich. They went out of there way to get my loan. If you are looking to buy a used car this is a great place and great prices. James Keen

kimmunoz

Oct 3, 2011

I would recommend the Avonddale Dodge dealership because there staff was very courteous and attentive. Brandon Gillespie is the gentleman who helped me out. I chose to look into the Challenger, he told me the specs about it, then let me take it out for a test drive. He did not pressure me whatsoever which is very comforting. I definitely recommend this dealership.

StephenO

Sep 30, 2011

We recently visited Avondale Dodge to buy a new truck! After going to another dealer that treated us badly, I didn't know what to expect from this one but it was like night and day. Arthur was just fabulous! The dealer was about to close for the day and he waited for us to get there, show us around, test drive the car and do all the paper work without a complaint on time.The price of my new RAM 3500 was the best too! far lower than anywhere else I had checked. This is my first time buying a Dodge truck, but with this quality of service, i can't wait to go back and give them my repeat business. Thanks! A+++

cveltri1

Sep 27, 2011

Dealer tried to add numerous details into the price of the deal. Things like VTR (vehicle id numbering of parts), Auto Butler (some idiotic upkeep thing), ridiculous document fee ($400) and an insulting trade-in offer (over $5500 below Edmonds). I kept getting the "let me talk to my manager" runaround even after I asked them not to do this. They took my trade-in car keys and wouldn't give them back! I talked to sales manager and got his "auto talk" sales pitch. Asked Luis to please speak to me in terms I could understand, but just got a blank stare. They also refused to deal off the sticker price! Typical "come on in, let me take your money" sales approach. Not happy with them and WON'T GO BACK OR RECOMMEND THEM TO ANYONE!

JimmyDurango

Sep 15, 2011

AVONDALE DODGE DOES NOT HONOR THE USAA PRICE AND WHEN THEY ARE CONFRONTED WITH IT BY USAA THEY SAID THAT THE SALESMAN DID NOT KNOW ABOUT THE PROGRAM. ALL CAN SAY IS THAT IS BS. THE FIRST THING I TOLD HIM WAS THAT I WAS A USAA MEMBER AND HE STATED THAT HE KNOWS ABOUT THE PROGRAM AND PRICING. I ALSO WENT OVER THE SAME THING WITH HIS MANAGER AS WELL. AVONDALE DODGE ARE DECEITFUL AND HAVE NO INTEGRITY. IF YOURE A USAA MEMBER DO NOT SHOP AT THIS DODGE DEALERSHIP. I WOULD RATHER PAY THE HIGHER SALES TAX SOMEWHERE ELSE THAN GIVE THEM MY BUSINESS. I understand the USAA guidelines however I was told I would get that price form the salesman and his manager. If they were not authorized to deal with USAA members I would have come back the next day with what I needed but they did not. They wanted to make the deal and they lied to do it. I spoke with Arthur and he has done nothing to help me. He can tell me I got a great deal but we both know that they messed up. They will say anything to cover themselves. I was even told to contact the general manager. Im still waiting for him to call me back.The long story short, Avondale Dodge will lie to your face to make a deal. We all know that car salesmen arent the most honest but we can tolerate it most of the time. You would expect better from a dealership that partners themselves with a great company like USAA and whom they represent. This dealership by far has the most dishonest employees I have ever seen and will do nothing to fix any problems you have with them.

tomprice

Jun 28, 2011

I wanted to add bluetooth to my 2010 Challenger. I was an auto mechanic and parts man many years ago so I am entitled to be a bit critical. I was evacuated due to the Wallow fire in eastern Arizona and while I was in Phoenix I called the dealer closest to my hotel. They said 6 weeks for the part! I went online and found that Avondale Dodge had the part in stock. Being leery from the poor price and cluelessness from my local Dodge dealer in the White mountains, I researched the part number. The part Avondale had was the newest one and the parts man verified this. Big plus for Avondale parts. I purchased the part. I was ready to install it myself and pay my local clueless Dodge service department to program the ECM later. I figured they would have trouble screwing that up. I asked the Avondale Dodge service writer if they could install it. The new Chrysler system requires that the ECM be programmed or Uconnect (bluetooth), will not work, otherwise I would do it myself. This is not something anyone other than a Chrysler dealer can do. My unhappiness about this is another matter. I was told that they could install it right away. Another plus. I asked if the mechanic had done this before and he said many times. Another plus for Avondale Dodge. Less than an hour later, it was done! No pain, quicker than quoted and a better price than quoted. Another plus for Avondale Dodge. I do not know if this is common for Avondale Dodge, but being a mechanic years ago makes me critical. You all know that this level of service is not common. I believe that any company that under-promises and over-performs deserves a great review, so here it is.

Big Tommy

Dec 14, 2010

In short: I purchased an 07 Charger RT; worst thing I ever did... In service 12 times in 3 months and continues... I am discontinuing to pay for at this time... Horrible in every aspect.... Check engine light twice; check gas cap twice; front end coming apart; brakes squeaking and continue still to this day with 80% left in life "they say".. Absolutely a bad decision all the way around.... Buy Chevrolet from Van Chevrolet if you wanna be treated right and get a long lasting vehicle....

galopez

Sep 12, 2010

Bought Journey 09, almost 2 1/2 years ago. Never told me that the car was assembled in Mexico and used 75% parts made from there as well. Problem after 3 weeks, engine light turns on. 1 week later windshield wiper malfunction, turns on with the switch being off! It took 2 weeks to fix it. They also had to replaced the black trimming on the car because it was getting bubbles from inside out. The brake pads had to be replaced under 25k miles by my choice and preference of mechanic (not the dealership)mechanic said it was a cheap brand. Now i had to leave the car at the service dept on Friday 9/10/10 because they couldnt fix the front passenger window (not working)! I got a call the next day 9/11/10 and told me to bring my remote lock key and also told me that hey have figured out the problem. But as soon as i got there, my service advisor told me that it was not fixed and had to leave the car till Monday. (Keep in mind that I live about 40+ miles from the dealership). Brad told me that the technician with 30+ experienced was working on it but still couldnt figure out the problem. They have to wait till Monday (9/13/10) to call the star coporate technical service support for help. The car has a little over 25k miles on it but yet it felt like an old used car after with all these problems occuring.One more thing, just found out that the battery is located underneath the wiring module and among other things in the way. You have to take the tire out to to replace the battery! This will be a pain and a lot of labor just to replace the battery!!! That's it for now until next time :-(

deejay1954

Sep 8, 2010

My daughter and I went in to purchase vehicles. She choosed a brand new dodge ram and I choosed a Chrysler 300 used. To start..we had our discussion about price and interest rates. I thought we were very clear up front and they lead us to believe that what we said for was a done deal. After my Chrysler was damaged by salesman..I picked out another. They said everything would be the same price wise. My daughter and I drove off the lot with out new cars and happy with the payments. This was Sept 1, 2010. I get a call Sept 8, 2010 that there is a problem both me and my daughter had to come down to the dealership. I guess they have you drive the car a week and get you back in for the bait and switch finale. I was the worst experience I ever had with a dealership. Trust me..if you decide to do business with this dealership (avondale Dodge arizona) bring your own vaseline. My daughter and I left without our vehicles, after a week of loving our cars. Most people would buy the bait in switch after having the cars for a week. Sadly we didn't and left very very very unhappy.

mjpett

Apr 29, 2009

I went to this dealership with the intent of trading my 08 charger on a new 09 journey and was outraged at the rip off they were trying to pull. first of all i understand that only having my car for a year, there will be some negative equity involved, but my car is a limited edition one of only 2300 produced by dodge and it books for $21,000 on KBB just counting the features not counted the special edition. they offered me $15,000 for my car and when i asked them why the value was so low and mentioned the KBB value they "raised" its value but said i would still have the same amount of negative to carry over. Do they think people are really that stupid? like i don't know how to do fifth grade math. i had called ahead of time and talked to one salesman on the phone and made an appointment with him to go look at a new car and had explained the whole trade to him and he said i would have no trouble trading for what i wanted. when i walked up this young kid asked if he could help me, when i told him i had an appointment with David Brueck, he acted like he didn't know a David like i must have gotten the name wrong even though i had wrote it down and the man on the phone had even spelled it for me! but he was willing to "help" i was there for a little over two hours, filled out a credit report they never ran, and got low balled on my car that they never looked up the value of and ended up walking out because they were completly unhelpful and not good sales people. right before i left, this other charicter who was a sales manager tried to come "help" us, and by help us i mean was trying to get us to put another more than $5000 down on top of what we were already putting down and our trade in value. this AJ kid, and i only know his name cause i saw it on the sales quote he handed me, not cause he introduced himself. He was more interested in telling me about his car and doing burn outs in the cars setting on the lot and his girlfriend then he was about helping us get into a new vehicle. i have bought several new cars over the last few years and this was the most rediculous joke of a dealership i had ever been two and to be honest will never go back, not ever, not even for service on my current vehicle- wich they overcharged for anyway. dodge should really consider taking away their five star rating because i have been to used car lots and have never been tried to be taken to the cleaners this bad. i like dodge but i will not go back to this dealership, i would rather drive farther to the next one down the road then to go back to these clowns. the other dodge dealership i deal with out of state, wich by the way i am not from here, is always more than eager to have you trade in and give you top dollar for your pre owned dodge, these people asked me if i really wanted to trade or if i wasn't sure if maybe i just wanted to but a second car and keep my old one. they are rediculous.

uhohnogo

Jul 15, 2008

I had the worst car sales experience at Avondale Dodge that I have ever had. Think of a shady sales tactic, and this place used it! During my visit I had no less than FOUR salesmen try to work our sale. We had an opener, a negotiater, a closer, and then a "good guy" come in at the end to try and smooth over the mess that the "closer" made of the deal. Unfortunately for them, they just couldn't patch things up with us. These salesmen literally offer you things, allow you time to think it over and talk about it (we were there for 7 hours), and when you have finally reached your decision and decided to buy the car...the salesmen "suddenly" realize that they just can't give you the deal that they were originally promising you. Isn't this bait and switch? We sat down at the desk to tell them we would take the car, and the salesmen went back on the deal! They went back several stages in the price negotiating and blamed it on a miscommunication (higher price, less options). It's funny, too, because LITERALLY 2 minutes before they "SUDDENLY" realized that they were going to take back the deal, the salesman was up at the car pressuring us to take it, telling us what a great deal it was. Isn't this the age-old car salesman trick-- get the customer's heart set on the car, and then change the deal? I guess if this dealership is going to have "communication" problems, it shouldn't assign so many salesmen to a single sale.Our 3rd salesmen (a sales manager) raised his voice at us, was rude to us, and spoke to us in a very rude manner. We walked away from this sale and from this dealership because of the way we were treated and because of the dishonesty. We just felt like dirty deals were going on here and that nothing good would come from purchasing our car here. Luckily for us, we went to Performance Dudge in Glendale the next day and got the same car at a lower price from honest people! Yes!

kristie906

Mar 21, 2007

I took a trade that was valued at $17,900 they gave me 6,000 for it and turned around and sold it for $26,000 the following weekend. Do not go to them at all for anything, they will RIP YOU OFF!