Used Cars for Sale at Lou Fusz Buick in St. Louis, MO

Chevman

Sep 9, 2016

John was very helpful and trying to meet our needs and respectful of our concerns about the purchase of our vehicle. John took a lot of time with us and we greatly appreciate it. He was very personable and we enjoyed talking with him. He also worked very hard to get the deal that we wanted . He also showed great patience and going through all the equipment requirements that we need is a no for the car and how to work all the controls. John is a great asset to the Lou fuseorganization.

tom123

Sep 9, 2016

My service representative Amy Porter was very professional and courteous with her handling of my problems which were all resolved in a expedited time by her and all concerned would recommend this dealership to all

Terry H

Sep 1, 2016

Our salesman, john Randazzo , did a great job throughout the sales process and vehicle delivery. He was very knowledgeable about the Enclave and did a great job explaining the features of the vehicle . He represented Lou Fusz well and we are very pleased with his service.

Laura

Aug 27, 2016

The service center is always clean and with a friendly staff! Always havr great experiences at Lou Fusz GMC

Guys R Horneker

Aug 27, 2016

The 7 pin trailer receptacle was not working properly for the left side trailer lights. Service checked the receptacle and stated it checked out fine.

ALAN

Aug 21, 2016

THE SERVICE DEPARTMENT AT LOU FUSZ BUICK GMC IS SECOND TO NONE. KEVIN GRAHAM IS MY SERVICE GUY AND IS ALWAYS GREAT. I HAVE BEEN USING LOU FUSZ SERVICE FOR YEARS

Dayle

Aug 19, 2016

I was looking a for a vehicle and Lou Fusz fell into my lap my experience and care that I received was awesome from my internet chat with Nikki Halla and my sales specialist Allison Hock. Your company has a great group of people working for you they all went above and beyond the call of duty.

msjones22

Aug 16, 2016

I had a wonderful experience on my first visit to Lou Fusz. I found my hidden jewel! The SUV I purchased far exceeded my expectations! I believe even the salesman was surprised. I had no idea I was going to drive away with a new vehicle that day.Gus Loftis made the buying process as simple as 1-2-3. He had me sold in under 1 hr. Gus was very personable and made me feel comfortable with my purchasing decision. Working through the financial process with Calvin Stark was just as easy. I highly recommend taking a trip to Lou Fusz Buick - GMC to find your dream car. Tell them Melissa sent you and ask for Gus!

aontscreek

Aug 13, 2016

Kevin had the problem correctly pre-diagnosed before the car was on the rack. He called to tell us the work was finished as promised. This is how it's supposed to be but it doesn't always work this way.

berniecorn

Jul 26, 2016

I was very pleased to work with Scott Brotherton on the obtaining of my new Buick Cascada Convertible. He keep me abreast of how it was being produced and the time line for the car to arrive in St. Louis. It is a very beautiful car and was worth the time to get it in!Bernie Corn

dorman, betty 1117

Jul 23, 2016

Excellent Service Advisor, Thomas Childres because he cares about getting the job done right and is friendly. The Service Mechanic Chris Peska did excellent work. Stay safe and have a wonderful day. Betty Dorman?

Geno160

Jul 23, 2016

It was very enjoyable to do business with John Randazzo and the Lou Fusz family love the auto we bought from you if the need arises we will buy another auto from you very satisfied

welch123

Jul 21, 2016

Service was fast and friendly. Customer Service Person kept me informed of what needed fixing and kept cost down by alerting me to awards and discounts.

mark

Jul 13, 2016

I had the opportunity to get Gus Loftis as my sales professional and Dave Hoeflinger for the financing portion. Both individuals were very courteous, professional and knowledgeable. I particularly liked Gus. When we first met I told him that I had already been to 3 other dealerships looking for a new truck, with no satisfaction. After about 10 minutes I felt very comfortable with his no BS kind of sales. I told him what I was looking for, he showed me a couple of trucks and I purchased a 2016 Sierra. I would recommend Lou Fusz and specifically Gus to friends.Thank you,Mark E. HydarDOD-RetiredUS Army Human Resources Command

Karen

Jun 26, 2016

I had the opportunity to work with Gus Loftis on the lease of my new Encore. He made picking out a new car stress free, he is very knowledgeable and honest. Only showed me what I was interested in. I will recommend him to everyone looking for a new car. Before I left, he took the time to explain everything on the inside of the vehicle. That was above and beyond.

inferno1976

Jun 21, 2016

I had a long and personal/professional sales relationship with Scott Brotherton. He kept me informed with my vehicles status during the initial ordering process through the completion at delivery. His assistance with addition accessories for my vehicle was also quite helpful, and continues to be. I would and will refer Scott Brotherton to all, looking for a straight shooting and committed sales person to handle their next purchase at Lou Fusz GMC. He has gone out of way to provide an excellent buying experience. I would also like to thank Larry Buschhorn for his participation with my vehicle purchase. Calvin Stark was also quite informative and helpful with my financing and coverage option needs. Every aspect of the the day I finalized and received my new 2016 Sierra Denali Crew Cab 1500 was exceptional. Thanks, Scott

craft 22

Jun 18, 2016

We were very happy with the service provided by Stephanie Watkins in fact we always try to have her as our service writer whenever we come there.

buick

Jun 9, 2016

I am very happy with the excellent service provided by Kevin Graham and the technician(s) who serviced my 2013 Buick Encore on June 6. They are very professional, competent, courteous, and friendly.

dms571

Jun 3, 2016

I'm cool again!!! I took my car in this week for some general maintenance & because my A/C was not working! I thankfully have cool air again! I also wanted to compliment my Service Advisor Thomas Childress. I have worked with Thomas several times now & appreciate his honesty & explaining things to me. Unfortunately, in the last year I've had several needed repairs that have been expensive. Thomas has helped me prioritize what should be addressed first to not cause more issues. I have had multiple bad experiences with other dealers, so appreciate his honesty & helpfulness!

Newcar2016

May 29, 2016

Yesterday I purchased a car from Lou Fusz Buick. It was an awesome experience. I was assisted be John Randazzo. He was great! He was knowledgeable and extremely helpful throughout the entire process. Phenomenal customer service, not only from John, but the entire staff. It's been 7 years since I purchased a new car but John was more than willing to give me a "new technology" 101 tutorial on my vehicle. I appreciate great people with a great positive attitude!

Happycust1

May 23, 2016

Andy Dobbyn Provided great service. He was easy to work with and answered all our questions. He took time to make sure we understood everything.about the GMC Acadia and all our options. I highly recommend Andy.

RushandaShady

May 22, 2016

Christine initially reached out to me and told me to come in to her location to view some cars but I went to Lou Fusz Metroeast and had a bad experience. Christine continued to follow up and I told her what happen, she was very concerned but still didn't pressure me to come her location which made me want to go and visit. Angela gave me a call and reassured me that this time around would be better. I felt extremely comfortable and came to their office. When I arrived Angela introduced me to Brittany. Brittany was amazing. Unlike the other location she listened to my wants and desires to be able to get me a car I need and like. Due to my very challenged credit I was skeptical that I would be able to get anything which is why I planned on doing the buy here pay here but Brittany saw bigger things then I did. She and the finance department was able to get me a new 2016 Buick Verano with no money down. This experience was amazing! Truly a blessing!!!! Best dealership ever!!!! I appreciate all the teamwork there!

Briyowes

May 15, 2016

Buying my new 2016 Terrain from Darrel Hazlett was an excellent car buying experience. I walked in, told him what I wanted, he showed it to me, and a couple other options. I never felt pressured like I have felt in the past while buying cars. Darrel was very knowledgeable and attentive. I ended up buying exactly what I wanted. I will definitely recommend others to visit Darrel to buy their next car.

janeandtim

May 13, 2016

Dealing with Scott Brotherton was a pleasant and easy experience. He listened to what we were looking for and helped us find the right car. We appreciated his knowledge and honesty. We will recommend Scott to our friends and family.Thanks again, Scott!

IIR

May 12, 2016

Awful experience. I asked this sales person about leasing a demo car at a price advertised in their web page. She said car was available. Made the time in the middle of my work day to go see the car and asked for a lease quote. When I got the quote several hours later that day, suddenly the car was full price even though it had 6,000 miles on it and showed some wear inside. They even took the time to go online and change the price just in case. Very deceiving business conduct. I will definitely advise all my family and friends against purchasing/leasing a car here.

Julie R

May 11, 2016

As usual we are 110% satisfied with the service we received from Jason and work performed by the techs. We love Lou Fusz and always feel like we get the best customer service!! Keep up the great work! Thanks Jason for always making us feel like we are part of the family!

Timh

May 11, 2016

The service department is very considerate of your time. Amy kept be posted on my service and when expected to be completed. I am on my second Enclave and enjoy the vehicle

Aaron Tossey

May 9, 2016

My wife and I just had a wonderful experience with Scott. He paid close attention to our needs and got us a much better vehicle than we anticipated and within our price range. Thanks Scott!!

andrewnoles

May 5, 2016

Buying my new car from Lou Fusz was a great experience! I was on a pretty tight timeline and Gus Loftis went above and beyond to help me find a vehicle I was happy with - I would definitely recommend him to family and friends! David Hoeflinger was also a great help with going through the paperwork and financing. Overall, I am very happy with the service I received and would definitely return in the future!

Lakia

Apr 23, 2016

I purchased a 2016 Hyundai, Darrel was very helpful, he answered every question, he made car shopping very easy and stress free. I would recommend him to friends and family.

Kevekev

Apr 21, 2016

Everyone was helpful and responsive to our questions. Dmitri got us water and coffee. Scott got us going quickly as we had a dinner appointment to keep. He answered all our questions about our lease since we had never leased a car before. We would recommend anyone to lease from Scott at Lou Fusz.

Dave

Apr 19, 2016

I just leased my second Encore from Scott in the last 3 months. I have recommended several people to work directly with him. Does a stellar job.

Steverad

Apr 19, 2016

I have been coming to this agency for over 40 years. Shelby was my advisor and he could not have been better. He was very professional and everything ent smoothly.Steve Radinsky

S. Fandl

Apr 18, 2016

Our salesman Roger Beaver was excellent along with Larry Buschhorn they both made the experience very easy and pleasurable. My husband and I have purchased many cars over the last 30 years at several other dealerships and we both agree that this purchase was the smoothest. I would recommend this dealership to anyone. Thank you Larry and Rodger for all of your help.

klong744

Apr 16, 2016

Scott Brotherton provided the best car buying experience that I have ever had. It was fun, easy and exciting but most of all it was fair! The entire team was knowledgeable and wanted to provide the best deal for me. I love my 2016 Verano....thank you to my new Lou Fusz family!!

Minnesota

Apr 9, 2016

I chose to contact Lou Fusz GMC ,which was nearly 1000 miles from me,because of them advertising the lowest price of the new car I was looking for . The salesman,John Randazzo, that chose to work with me , was very much the reason I decided to come and visit this dealership ,once I arrived at the dealership his service was outstanding , along with his co-workers ,my new car buying experience was second to none and would recommend them for a great deal !

Treasurejh

Apr 7, 2016

John Randazzo was awesome to work with. He was very polite and knowledgeable about the vehicle. Our finance guy Dave was also a pleasure to work with!!!!

tvella

Apr 4, 2016

Came in recently to ask Gus about trading in my Buick Enclave. I loved that car but it was just too big now that our last child was off to college. After 25 years of driving car pool, I still wanted a nice, safe car - just less of it! After my initial meeting with Gus I brought my husband in to take a look at a few options. Scott Brotherton took over from there and within a couple hours I was driving home in my slightly used- small and efficient Encore! Its simply a smaller version of the car I was accustomed to so driving it felt really familiar and the transition to a new vehicle was painless. We felt that we received a fair shake on our trade in and were able to negotiate the right price and even better financing than expected with Calvin. Thanks guys!

Barb

Mar 30, 2016

Just purchased my new used car and had the best experience I ever had buying a car. Andy Dobbyn was great explaining all the features on the car and was very knowledgeable on all the details. He went above and beyond other dealers I have dealt with in the past and I just hope he is still there when I purchase my next car from Lou Fusz.

Brian Denu

Mar 25, 2016

My visit was a breath of fresh air. No bs and not pushy. Darrel Hazlet was very helpful and honest. Treated like a friend. Definitely would by another car from him.

author

Mar 24, 2016

I recently had my oil changed at the dealership and my experience was great, as usual. The employees are always very helpful and take the time to get to know you on a first name basis. I also appreciate that the dealership accepts walk-ins and you do not have to schedule an appointment. If it is a busy day this may cause longer wait times but the advisors have always been very upfront about how long I should expect my service to take. It is a relief knowing that if I ever have an issue with my vehicle that needs immediate attention I can bring it to Fusz and it will be looked at right away. I have been to other dealerships where they won't even talk to you If you do not have an appointment scheduled.

Walters1

Mar 24, 2016

Went in to Lou Fusz for a oil change and the open door service was very easy for me to get help for my service done. My service adviser was very helpful in getting my oil change done in a timely manner!

John Lucas12

Mar 16, 2016

I can always count on both Gus and Lou Fusz to do the very best for me. whether is buying a new car or making sure my trip to the service department goes well. The entire team goes the extra mile

I'm a customer

Mar 15, 2016

I purchased a car from the by here pay here side the had the car 2months lots of problems occured wasnt to mad because pretty much everything's under warranty took it in to the shop there service department fixed the wrong thing i called the advisor with whom i checked in with jason called at least 6 times left messages he never responsed so after a while i called tom treiber he's the supervisor over the service department several times left messages still no response finally we took the car back to there shop we got the same advisor jason very rude not apologetic he showed no sympathy for us even stated why didnt you guys call me we stated we did he then said oh i have a call on hold now and plenty more to come we where getting no where with him so then we asked for tim the supervisor waited 30 mintues and finally the receptionist said hes on lunch won't be back for an hour we left our names and numbers it's been 3 days and still haven't heard from him we purchased another car from the other location in st.charles cave springs exit sales man calvin stark gets a 100percent we had problems with it also and that experience gets an 100percent we had to take the car to ammoco on midland blvd 100 percent customer service always it was looked at we where told exactly the problem polite and a smile.these businesses and their employees need to understand that customer service is everything i dont recommend this location to anyone but calvin is at this locaton now

FraneySue

Mar 11, 2016

I had an awesome experience in purchasing a new car from Lou Fusz. The salesman, Gus, was great. He was personable and professional. Gus explained all options available so I could make an informed decision. I would recommend my family and friends who are looking to buy a car to go to Lou Fusz and ask for Gus!!!

curlie76

Mar 6, 2016

Thomas Childress was very friendly and concerned with my 2-1/2 hour wait, which was not a problem. I am relieved recall was replaced.

NinaL

Mar 6, 2016

Gus Loftis and Dave Hoeflinger are Lou Fusz Buick GMC's "easy buttons". I came in for a test drive and ended up buying a beautiful brand new GMC Terrain! The process was seamless, thanks to the years of experience of these two gentlemen. They made car buying such enjoyable experience!

oilchange

Mar 3, 2016

Great as always. I had two cars brought in on the same day for oil changes. I was completely finished by 12:30 after driving the first one home and bringing in the second one. Jason Walters was my service manager and is always friendly and helpful and gets me in and out quickly.

PaulW

Mar 3, 2016

Brittany Wynn helped me and my family with the purchase of our vehicle. She was willing to work with me to find a good price for both our new purchase and our trade-in. I appreciated that she was professional and knew her trade, but mostly that her real personality shown through more than her sales personality.If you go to Lou Fusz Buick GMC ask for Brittany Wynn.

Annf123

Mar 2, 2016

Shelby Parker was very helpful and efficient. Would highly recommend Lou Fusz to anyone. They are always friendly, polite and professional. Very pleased with everyone there.

Emahn

Mar 2, 2016

Gus Loftis was a great salesmen and easy to deal with and David Hieflinger got me the best deal possible! This is my second vehicle through Lou Fusz and won't be my last! All around great experience

Brandie sommerville

Feb 27, 2016

Brittany Wynn was awesome! She made my car buying experience hassle free, and painless. She listened to all of my requirements and met every one. Couldn't ask for a better salesperson.

jmoore

Feb 27, 2016

Went to Lease one car met with Gus Loftis he is GREAT!. Such good deal came back the next day and got a second car

Curtis11

Feb 26, 2016

My salesman John Randazzo , was very attentive to our needs. The process was easy from start to finish. I would recommend working with John to my friends and associates. Great to work with!!

Jon R from St. Charles

Feb 21, 2016

I visited the dealer a couple times during my down select process for my new Buick. During that time, I received knowledgeable and professional service from John Randazzo. I did not feel pressured at any point, just competently supported. Once I decided on the Lacrosse and what options I wanted, John helped make the rest of the buying experience very painless and enjoyable. Overall, this was a great experience, including the actual dealings with the title/finance folks. I can sum this up as low pressure, responsive, professional service that I would definitely recommend to others. Ask for John Randazzo. He definitely made my buying experience a pleasant one.

jeffbgoofy

Jan 26, 2016

It's always great to develop a relationship ship with a dealer. Third vehicle bought from this location and 2nd Terrain! Andy was awesome to us.

kgglass

Jan 24, 2016

I was interested in looking at a Buick Encore Convenience. I filled out an online survey. Immediately my phone started ringing, bad luck, I was in a training class. I received a text from Ryan Finan asking if he could help me. I jumped on that, I could still be in training and text back and forth. I told him what I was looking for. We set up an appointment for Friday. I didn't get to meet Ryan personally but he turned us over to Scott Brotherton. Scott was Great. Asked the right questions and got us in and out of there in a short time. David Hoeflinger was our finance guy. You couldn't ask for anyone better. Left Friday night with my new vehicle. We WILL be going back to see this team again! Thanks guys for all your help!

Trifecta

Jan 19, 2016

Gus Loftis is a pleasure to work with. I just purchased my third car from him. While these have been used vehicles, they have been just what my new drivers (16, 19 & 20) have needed. Gus didn't pressure me, he presented several options and gave me his opinion on each one. If you are in the market for a used or NEW car, I'd definitely give Gus a call.

ScottnSara123

Jan 17, 2016

Besides buying a great car, my wife and I were met with outstanding service from Andy Dobbyn. Not only extremely professional and knowledgeable, above all we trusted him. It made the experience of buying our first car as a married couple that much more enjoyable. Thanks Andy!

Bull116

Jan 14, 2016

Thanks to Stephanie Watkins and Jason for a fast and pleasant service trip. This dealership is second to none. The men and women go above and beyond for there customers.

Ben

Jan 8, 2016

Amy greeted me as I took my Silverado in for routine service and to have the battery checked as the truck had begUn to slow when cranking. She indicated that an electrical check would be $35 and I said fine. She called me later when my vehicle was ready to tell me that, yes, the battery at around 5 years old was no longer holding a charge as it should. She went on to state that the battery had been replaced BUT, there was no charge for the battery or the electrical check since the old battery had also been pucharsed from Lou Fusz. Thank you AMY! aND NOW....... HAPPY DANCE!!!

Madisos

Jan 7, 2016

I went in for an oil change and was greeted by Amy. She was very helpful and even took the time to see if I needed to have other services performed. She also checked for any rewards I may be able to redeem. I have to say thank you Amy, you're very friendly and personable and that goes a long way in customer service.

Harmony

Dec 19, 2015

Just wanted to say thank you to Scott Brotherton who not only was the first to greet us at the door but was kind, gracious and most of all knowledgable about his work. I am glad we chose Lou Fuze and I will be telling others about my great experience. Thank You again. God Bless and Merry Christmas!

jimie1949

Dec 18, 2015

Brittany was just AWESOME in all the service. Brittany went the extra mile to help Jim and I.WE just love our NEW Buick. Thank you so very much. Jim and Sharon Whitney

Bump

Dec 12, 2015

Scott Brotherton was great to deal with purchase of our new Yukon.Ask for Scott and hopefully your purchase will go as smooth as ours did.He really took time to explain all about the vehicle and was great help setting up the Bluetooth for my wife and explaining all the details.

squeak-fam84

Dec 7, 2015

Brandon Shelton provided excellent service to my wife and I. He went the extra mile to make sure we were happy. Thank you guys again

Flygirl

Dec 5, 2015

Everyone there is so helpful and nice. They definitely go that extra mile to make sure that I am well taken care of and happy.

5grandbabies

Nov 28, 2015

I was very pleased with the kind friendly service of Mindy Bruce - see you next year Mindy Bruce with my daughter's - you are truly a pleasant salesperson thank you much keep up the excellent job!!!!! Lisa M. Cutts-Lee

Janetbolstad

Nov 26, 2015

Great service visit - love the photo of my car in the service bay complete with tire integrity rating! John Randazzo and Calvin were so helpful!

chrissy2015

Nov 24, 2015

Jason helped me immediately as soon as I pulled into the Service Dept, they were very helpful, friendly, and took care of me. Had my car ready very quickly.

John S

Nov 9, 2015

Thanks for taken care of my Buick being serviced.You did a great job, keeping me updated and the work was all finished on time

36 Chevy Car Guy from Indiana

Nov 5, 2015

My wife and I drove to Lou Fusz from Indiana to look and a 2016 Acadia SLT-2, which we found using the GM web site search. These folks stood true to the information that we received over the phone prior to our 3 hour plus drive. We had specific color and safety options we wanted. We all have heard a horror storie of the "car salesmen". Well, you won't have it here. We were quite relieved to receive the professional level treatment from Scott Brotherton. Larry Buschorn, Sales Mgr and Scott are top shelf and you will be treated fairly. We couldn't have matched this deal in Indiana. A very pleasant experience.

Mssimmons54

Nov 5, 2015

I bought terrain ANDY was my saleman I really enjoy while I was waiting on my paper work ANDY show me a good time very curious I wouldn't had any other way having ANDY as my saleman THANK YOU. ANDY

Buhda

Nov 1, 2015

Loved the experience. Scott Brotherton was great to work with. My wife loves her Buick and would recommend Gusz to her friends. Thanks so very much.

Nancy RDH

Oct 28, 2015

Our salesman Brandon Shelton was very professional and would highly recommend him to our friends. He stayed with us even after the dealership was closed to finalize our transaction.

chashoagie

Oct 7, 2015

Great experience. Darrell Hazlett, our salesman, was considerate and kind, wrapping up the purchase of a great car with chocolate chip cookies from his desk drawer. Overall, our purchase was an efficient and pleasurable experience.Charles and Victoria Hohenberg

MsJ1966

Sep 29, 2015

I was really not in the market for a Buick. Gus let me wander on the lot and I found a car that caught my eye. Took a test drive that put me in the mode of purchasing the automobile. Negotiations followed and Gus met my price range with some bargaining on both sides. He was pleasant and listened intently to my needs. Answered all my questions eagerly. Great salesman.

Geneva Sue McBride

Aug 21, 2015

My experience of buying my car was Fantastic!!!! Thank You Gus,My Salesman for All your Hard Work and Determination in finding me my car and Making Everything Go So Smooth And Larry Thank You for Your Experience and Guidance for Your Sales Staff and Helping Them Insure A Customer not Worry During The Total Experience of Buying My Car You All Were Great!!! Again Thank You One Really Satisfied Customer

VGillespie

Jul 21, 2015

I bring my GMC Envoy in to Lou Fusz GMC for any service issues. I also purchased my SUV here in 2002. The staff is knowledgeable, and efficient. Eric Wagner was my service adviser on this trip. Eric was one of the most professional and friendliest SA's I have encountered. After understanding the problem I was having with my car, he took immediate ownership. He advised what the repair would cost, and as I had to leave my car overnight, Eric reserved a rental for me at Enterprise; however, none was available. The next day Eric contacted me with bad/good news. My car would not be ready until the following day, but he had secured a rental for me! As promised my car was ready the next day with the problems resolved. Eric, and the mechanic, have made me a very satisfied customer. I love the care that Lou Fusz gives its customers. I know that I can count on this team if I have car trouble, and that makes one less stress in my busy world. Thanks, guys!

M

Jul 20, 2015

On July 10, 2015 we purchased a new car. This was our second visit with our sales associate John Randazzo. He was knowledgeable and very helpful. It was a pleasant experience with John and his finance manager Dave. We would recommend John and the staff. Mary and Bob V

Donna

Jul 8, 2015

We bought our previous car from Lou Fusz GMC over 10 years ago. One of the reasons we came back to purchase a car from Lou Fusz GMC was because of the outstanding service - thanks so much Stephanie, Kevin and Matt!. We were delighted to learn that, Gus, the salesman who sold us that car was still there. It was great to see him again. He is very friendly, professional and does a great job of helping you get the car you will love.

Mkjjmk_6

Jun 18, 2015

Upon arrival I was met with friendly staff. The time was within reason for the service performed on my vehicle. It also appeared that my car was washed which was an added service that I did not expect. Thank you, thank you!!

non nonsense

Jun 6, 2015

We purchased a Ram truck from Gus and John.Our exexperience was awesome! I contacted Gus about the truck and told him the price range we needed to be in. He assured us we could work something out. We we able to come to a fair price with out the back and forth marker warfare. This was a painless stress free purchase for us.

Paul K

May 31, 2015

Our salesman Andy Dobbyn was outstanding. He showed us the models we were interested in and then found the exact vehicle we wanted. The sales manager and finance person were excellent. All were very easy to work with. They all stayed late on a Friday night to make our deal happen. A big thanks from us to an outstanding group of people.

Rob

Apr 29, 2015

Stephanie, Kevin and Matt always provide a very professional technical service in a very customer focused and friendly manner.

ChaseM

Feb 19, 2015

I bought my second vehicle from Lou Fusz Buick GMC this week and couldn't be more pleased. Scott Brotherton my sales associate was great and very good at explaining all the features on the truck. I would highly recommend Lou Fusz for all your automotive needs.

Walt DeVillez

Feb 12, 2015

Kevin was very helpful and explained how long the visit would take and offered a ride to get lunch. Kevin has always answered all questions and is very knowledgeable.

JohnCoop

Nov 3, 2014

Purchasing a new vehicle is usually stressful because of all the decisions and commitment required. Scott Brotherton was so friendly and helpful that this purchase was quite pleasant. Everyone we dealt with was courteous and professional and made us glad we had chosen Lou Fusz.

Cards fan

Oct 13, 2014

The experience I had at your dealership was excellent and I would recommend Brett in finance and especially Scott Brotherton in sales to anybody wanting to purchase a Buick or a GMC these guys are excellent and made it extremely easy for me to obtain my 2015 GMC Canyon.

pyatts

Aug 30, 2014

My wife and I just purchased a new GMC Acadia from Lou Fusz GMC/Buick and it was a very pleasant buying experience.. Our salesman Mike Gamblin was very professional and courteous I would recommend both Mike and Lou Fusz to any one looking to buy a new GMC or Buick.

Dennis

Aug 6, 2014

I DID NOT experience the typical used car guy approach yesterday at Lou Fusz Buick-GMC when I first met my salesman, Zach Hern, and I really appreciated that. He was pleasant, personable, courteous, neatly dressed, and presented himself very professionally. I also observed other salesman meeting and serving new clients and I was impressed by the way they treated people who were waiting on them. And Brad, our financial guru, was so easy to visit with; I felt like we'd known him for years. He definitely knows his stuff which shortened our paper-signing time, which also translated further into me feeling like we really were valued customers. I will have no qualms whatsoever about recommending your dealership to other friends and/or prospective buyers. It was quite possibly the best car buying experience for me in over decade or so, which would include the purchase of three cars in that amount of time.Thanks again for great service and a great vehicle. We appreciate you guys...and gals. Dennis and Jeanette Botz

P Dub

Jul 10, 2014

Service technician was prompt & responsive to the recall notice on my 2012 Enlave / money found under seat during repair was returned to me.

ronschowe

Jul 10, 2014

Saw a car that I was interested in on the website. Michael called me, set up meeting. Glad he called. Love the car.

Angela

Jun 21, 2014

John was extremely helpful a nice, and made the entire process quick and easy. I would recommend John and Lou Fusz to all my friends and family.

James

Jun 21, 2014

John was my salesperson and he did a great job from beginning to end. I love the car I bought and the Experence I had there made it even better.

William

Jun 16, 2014

Overall great experience. As much as spending money to maintain your car can be anyway. My questions were answered clearly and directly.

Gloria

Jun 13, 2014

At first the service rep seemed not to want to help. He then looked up my file to reveiw the repair ticket then told me that I did not pay for it. When I told him that I paid the deductible, he look at the papers that I had and started putting something in the computer. He did not tell me what he was doing so I thought he was working on something else until he said that he would submit my request. He did not offer/give me a copy of whatever he wrote. He took a copy of my receipt then said I would be contacted when it requested is processed. He then went back to working on something else and I felt dismissed.

lbradshaw1

Jun 12, 2014

My husband and I went to Lou Fusz Buick GMC to purchase a 2014 GMC Terrain Denali. We dealt with Steve Van Sickle. and the experience could not have been any better. He was quite friendly and very thorough but not pushy in any manner. We were contacted first thing in the morning via e-mail with additional information on our appointment as well as a short video of one of the vehicles that was available. After purchasing the vehicle we received 2 additional videos of our new purchase. I will absolutely recommend this dealership to friends and family as well as purchase another vehicle in the future from Steve. Fantastic experience!!!

Anthoney

Jun 11, 2014

exceptional staff and service. Service consultant Stephanie Watkins went over and beyond in taking care of my Buick. Stephanie is a true treasure for Lou Fusz. Stephanie is the main reason I keep coming back to Lou Fusz. :)

Lorenzo

Jun 10, 2014

My salesman Brittany Wynn rocked.. She made me feel right at home and was excited right along with me. You would've thought she was buying the vehicle as well. Lou fusz rocks the house!

James

Jun 9, 2014

Friendly and very helpful salesman. His feedback should reflect 12 on a scale of one to ten. every one on the floor were very friendly, and that makes a customer feel at ease.

Ryan

Jun 8, 2014

Larry, Gus, Brett, and Peter make us feel like family whenever we walk through the door. It's why we have bought 6 cars from this dealership alone and 8 total from the Lou Fusz Network. Miss having Randy at the store though.

Alexander

Jun 5, 2014

Kevin graham was very helpful and really knows how to take care of his customers. You should give him a raise!

Janet

Jun 5, 2014

My service did not take as long. I usually have to spend four hours. June 4th it only took 2-!/2.IMPROVEMENT!!!!!!

Robert

Jun 5, 2014

I brought my 2009 Buick Enclave into Lou Fusz Buick for an oil change and received the excellent service from Stephanie Watkins and the Lou Fusz team that I have come to expect and appreciate after 5+ years of Enclave ownership. I would not have my Enclave serviced anywhere else but w/ Stephanie Watkins at Lou Fusz.

Thomas

Jun 5, 2014

I approached Herman (Service Manager) and explained my car's problem to him. He immediately seemed to recognize the problem and explained the procedure probably needed to fix it as well as the price. I asked him about a couple of other problems I had experienced and again was given a solution to the problems. Turns out Herman was right about the problem and the car is doing just fine now. His solution to the problem also corrected another problem I had. Both of these had to do with the fuel system. John gave me a ride home and then picked me up when the car was ready. He was very courteous and professional. I appreciate the service I received as well as knowing there is a place close by where I can have any future issues with the car resolved. By the way, I purchased this car from this dealer. Just haven't had any problems till now. Thank You.

William

Jun 5, 2014

1st Class and Top Notch Service Dept. Prompt follow through and can recommend with out reservation. Randy Fusz and his entire orginization is to be commended. The Fusz family of dealerships and their business practices are second to none.

Margaret

Jun 4, 2014

Steve Van Sickle was very helpful, he even looked up comparables for my van that was totaled. Also, Larry was great, and Brett

Robert/Kathy

Jun 4, 2014

I came for an oil change and to check some vibration in the wheels. Seems my front tire was bad so I got an oil change, 2 new tires and a free car wash. I am satisfied!

Don

Jun 1, 2014

Thanks to the expert, efficient mechanical staff and especially Stephanie Watkins' explanation of my Yukon's needs and alternatives, I bring it to Lou Fusz for ALL maintenance.

Dorothy & Jim

Jun 1, 2014

The service people were polite and very efficient. When it was determined it would take a while they gave me a ride home.

Nicole

May 30, 2014

That was extremely helpful. He went above and beyond to help us make the right decision in purchasing our vehicle. Multiple conversations were had and personal text message regarding our c. Had highly recommend the Buick dealership to anyone. These financial gentleman who helped us with our loan was extremely knowledgeable and patient with all of our questions.

Shelley

May 29, 2014

Eric did ok but I could tell he was new being a service writer and he was very professional and nice. I just prefer Kevin, but if another emergency I would use Eric again.

ToriCottrell

May 29, 2014

Absolutley love my New Buick Verano... my favorite color blue and my service was GREAT with Steve!!! He helped me get everything i wanted in a car.....thanks Steve !

Jerome

May 28, 2014

I LIKE DEALING WITH YOUR SERVICE PEOPLE, ALWAY GET THE RIGHT INFRO FROM HERMAN, EVERYTHING WAS FAST AND DONE RIGTH. NOT IF YOU CAN GET SELLS TO DO THE SAME GOOD JOB

Lee

May 28, 2014

It is always a pleasure to send my cars to Lou Fusz GMC for repair. Herman is always guides us in the correct way to get it repaired. We APPRECIATE such honesty in a repairman.

CARFNN

May 27, 2014

Nice people clean atmosphere . We were in and out quick.

Alan

May 26, 2014

I wandered in just to see what was there and drove out with new car that was exactly the co9lor combination I wanted. Except for 4 hour process, I love everything about the experience

MacroAlan

May 24, 2014

I wasn't planning to buy a new car for months. I drove in and chatted with my usual salesman, Steve Vansickle and he made me a deal I couldn't refuse.Except for the hours it takes to close a deal at a dealership; the process was painless and I got a great new car.Tjos os the 4th car I have purchased from these guys.

Bill

May 20, 2014

John R was very knowledgable and was more than happy to help me with all of my questions. Car buying is a very stressful thing but John made the experience fun and enjoyable. I would refer my family to John and the Lou Fusz network.

Joan

May 20, 2014

For almost 30 years, Herman Torluemke has been our service advisor. We have really appreciated Herman's help with our automotive needs. We will really miss Herman when he retires in July.

John

May 20, 2014

DAN ALBERSTMEIR SUCCEEDED WHERE ALL THE DEALERS IN NASHVILLE HAD FAILED. HE FOUND THE CAR WE WANTED AND WORKED DILIGENTLY TO GET IT TO ST LOUIS. THE DRIVE WAS WELL WORTH IT. THE SALE WAS EASY, THE TRADE WAS FAIR, AND I AM VERY PLEASED.

Thomas

May 20, 2014

it Was a good service experience, the work was done quick and the people were friendly. They exceeded my expectations!

Matthew

May 19, 2014

Our salesman, Scott, was very considerate of our time, knowing that we had 2 small children with us. The "toy room" at the dealership is a great idea for situations like ours - when kids have to tag along with Mom and Dad for the day. The whole staff was sensitive to this and made sure the process went as smoothly and quickly as possible. In the past, we had a bad experience at a different dealership where the "after factory" add-ons, like a DVD player, weren't what we expected. The salesman at that other dealership didn't sell us what we were looking for. We were more than pleased with the DVD player we purchased and had installed the week after we bought our Acadia at Lou Fusz. Scott made sure he understood what we were looking for and definitely delivered. The overall experience was great!

Ejdouglas1

May 19, 2014

Worth it. Dan did a great job of finding my car and getting it to his dealership. Well worth it to take a day to travel to Lou Fusz for this deal. Thanks to everyone.

Bettye

May 16, 2014

Respectful, courteous, knowledgeable, customer service oriented, timely. I am talking about the dealership, staff-(my servicer, especially. All servicers and employers were helpful.I like this dealership and would recommend it to anyone.

John

May 16, 2014

My salesman Scott was an oustanding rep for your business. His attentiveness in the face of awful weather was particularly noteworthy. I had not planned to purchase, but the decision to proceed was easy...Nice job all

Charles

May 15, 2014

Stephanie went above and beyond for us! Unfortunately, we had to bring our car back to the shop for the second time in a month, but she was able to get the issues resovled and did a nice job getting us into a comparible rental vehicle for our weekend trip.

James

May 15, 2014

The car needed routine service and I was told there was a recall notice just released. We left the care and the repair was done the next day. This was before we got the mailing.Looking this up saved us at least one full day of our time.

KathieJennings

May 12, 2014

We had a great experience when purchasing our GMC Terrain. The process was quick and effortless. Steve V worked with us finding the exact vehicle we wanted from color to options and within our budget. I would highly recommend Lou Fusz Buick GMC and Steve V to anyone looking to purchase a vehicle.

Kevin

May 11, 2014

We have not purchased a car in over 13 years and I was dreading the experience. Much to my surprise the process was actually enjoyable. From the minute we stepped into the dealership the dealership team was attentive, professional and extremely knowledgeable. There were no high pressure sales jut people wanting to help us find the right car for us. It was a fantastic experience. I would recommend Lou Fusz to anyone looking to buy a new car. I felt like they really cared about us. That is what made the difference!!

Harold

May 9, 2014

Was not aware that it would take 2 hours for an oil change, but it did give me a chance to see the new Regals.

Kenneth

May 8, 2014

I think the service department did and excellent job and i think that the company can afford to treat there customer to a range of snacks and drinks.

cmaune72

May 8, 2014

I cant say enough good things about Lou Fusz Buick GMC and my salesman Scott Brotherton. Scott went above and beyond with excellent customer service, gave me great trade value and I highly recommend him. If your in the need for a new or preowned vehicle you owe it to yourself to call Scott Brotherton at Lou Fusz (314) 301-8790

Raymond

May 7, 2014

well when i had my gmc pick up repaired your people at the collision department work with me to save as much money as well pick out the best quality part s for my vehicle and friendly attitude towards me as a repeat costumer i commend the Lou Fusz Buick store and hope to continue are business association thank you Raymond

John

May 6, 2014

Very accomodating to my needs and want I wanted in a truck for hauling my 5th wheel RV. They were not 'pushy' and met the price we wanted to pay. Bottom line - we got what we wanted at a price we expected to pay.

Camica

May 1, 2014

I have been a customer for about 10 years now, I have purchased 3 carsfrom this dealership, and each encounter has been memorable. Lou Fuzs treat their customers with respect, and dignity, an not just another deal being completed. They will forever have my services, and the service of anyone I know looking to purchase a car..THANK YOU!!!!

Robert

May 1, 2014

I received excellent service on my most recent visit to Lou Fusz Buick. Stephanie Watkins made sure all the repairs were made and tested, even provided me w/ a loaner car during the process.

Clarence

Apr 30, 2014

every thing went fine , but they forgot my comp car wash, its probably going to rain anyway I still think yoyr service is great !

Michael

Apr 27, 2014

Jason and tim clynes were couterous and professional in the assessment of my problem. They fully explained the problem and advised me of my options. I will proceed to let them handle my situation..

Terry / Gale

Apr 26, 2014

Great customer service. Took care of everything... I have always Been impressed with the professionalism of the staff. I have been equally impressed by Stefanie who has done service on my vehicle a few times. She is knowledgeable and really knows her stuff! She is an asset to the company! All the team members have shown respect for my needs when I come in for a service issue. I would happily refer a friend to to Lou Fusz... First class operation!

Josh

Apr 24, 2014

John was knowledgable and informative. It had been ten years since we have purchased a new vehicle and we were not looking forward to it. John made the process very easy on us which is why we would recommend him to anyone who is looking for a new vehicle.

Rebecca

Apr 18, 2014

I have always loved Lou Fusz and put great trust in them servicing my vehicles. On the last visit, general maintenance was done and we needed new brake pads which was done. After I paid, picked up car and started to drive, noticed that my foot went practically to the floor. I thought perhaps it was cold so drove across the street to QT, turned around and came back, it was 5:10. I was helped by Jason Walters and this is when it got bad. He asked if I was going to leave the car with him when it had been there all day and I just picked it up. I explained it had been there all day and the brakes were not working. He explained that he had no one to work on the car as it closes at 6:00 pm. I again stated the car had been there all day, brakes were replace and now the brakes were not working. At this point he remarked, "we can go around in a circle like this all night." I walked to the passenger side of the car and called my husband to come back and get me and a service ticket was written up by Jason. At the end I remarked to him that I was not replying to him any further as he had told me that we could go around like this all night. The next morning, I called and left a message for Herman to see if he could help with the car as I did not want any further dealings with Jason. Herman returned my call and was very understanding and took over the case. It turned out that there was a cylinder that was broken and repaired at no cost to me. I appreciate this and will continue to bring my vehicles to Lou Fusz. Herman should be commended.

Roger

Apr 17, 2014

great experience as usual but did not receive offer for the normal car wash after service or, has it been discontinued ?

James

Apr 16, 2014

Matt Olsen and his associates at the Page and Lindbergh Dealership always give me excellent customer service! It's always a pleasure dealing with him and his staff! Thanks' for the great service!James H. Vaughn

Ann

Apr 15, 2014

They have always been very nice and gave me good service but the last two times I have been there I am questioning their service. My car has 32,000 miles on it and they said I needed to have my transmission oil changed. Being a woman I never questioned this and advised them to change it. When I got home I read my manual and discovered that I shouldn't need the trans. oil changed till 100,000 miles. The last time I was there they said my transmission was leaking and needed repair. Luckily my warrantee paid for that. It seems like a lot of problems for such low mileage. I just don't know if I can trust them anymore. I was thinking of buying a new Buick but if these problems do occur at this low mileage I may consider something different

Barry

Apr 11, 2014

Stephanie was very helpful as always. She helped define my needs and expedited the service. Sam provided a pleasant shuttle back to my work place.

Chase

Apr 10, 2014

In the last year we have bought a new car and a preowned car at Lou Fusz Buick GMC and they have made the process so smooth and easy plus they treat you like family. When we come in for service they know us by name and get us in and out as quickly as possible. I tell everyone about my visits by checking in on Facebook...spreading the good word on social media.

John

Apr 7, 2014

The Service department is the key to why I will always be a Lou Fusz GMC Buick customer. We have had three cars and hopefully soon a fourth and the service department and in particular Matt Olsen and Stephanie Watkins are the key

Marvin

Apr 7, 2014

I did not buy my vehicle at the dealership, for reasons not relevant here, but have returned for ALL service needs out of respect and reliance on Kevin Graham. He is an excellent representative of the dealership as far as i am concerned

Donald

Apr 6, 2014

I needed a fair amount of work done. The mechanics did a good job in getting it completed in less than one day. Thanks.

Kevin

Apr 6, 2014

Great personal service! Pass many closer Buick GM Dealerships to get to this one! Well worth the extra drive would not have any other waySincerely,Kevin Easton Sr.

Reubie

Mar 31, 2014

The "young" man that helped me through the whole ordeal was very professional and helpful. In the future I will request, and wait for his help in checking me in for service. He provided the kind of service every person shoud expect when visting Lou Fusz for service. This kind of service will eencourage me to recomment Lou Fusz for all automotive needs.

Robert

Mar 31, 2014

We have bought cars from many dealers over the years including cars from Lou Fusz GMC, Mazda, Nissan and Subaru. By far the best customer service we have had at any car dealership EVER...is provided by Stephanie, Kevin and Matt! When we need to purchase our next car we will only buy it from Lou Fusz GMC because of those three awesome people!

Dr. Thomas

Mar 22, 2014

Could not believe how fast the service department took care of my needs. Will be back and certainly tell all of my patient's about the good experience!

Mary Ann

Mar 20, 2014

All Service department employees that I have come in contact with are always extremely helpful and courteous. I would like to personally express my gratitude to Eric Wagner, Service Advisor for being very helpful and courteous in answering all my questions and always helping in explaining the work that has been or needs to done.

Robert

Mar 18, 2014

Mr. Randazzo was extremely helpful, working with me to "sell" me the car that I wanted. I appreciated all of the time and consideration in making things right with the car. It needed a new windshield and oil change at the time of purchase, both of which were taken care of within days of my purchase, as promised by the sales team. I can see why my dad recommended I give Lou Fusz a chance before buying from another dealer.Thank you for the enjoyable experience, my family loves the new car!

Vernon

Mar 18, 2014

The oil change was less than one hour, which is fine. Service personnel, as always, were very friendly and helpful.

Garry

Mar 16, 2014

The lady that answers your phones always seem cheerful and ready to help. Herman, in your service department, is great. He has a great understanding about what might be wrong and explains what is needed in a way that I understand. He has been my go to person for many years and is one reason I continue to come for service. I thain that all of your service personel are A-One. I also am always pleased with the cleaness of you lounges.

Angela

Mar 14, 2014

I was very happy that you all where able to schedule me an appointment in such short notice and I appreciate that my car was returned to me in lest then 8 hours. And the attendant (Kevin) that check me in was very helpful, patient and professional. I will definitely recommend your location over the GMC South Lindbergh location. The Service department there is terrible!!

Kevin

Mar 14, 2014

The Lou Fusz Buick Gmc service dept is the best service dept in Missouri. The staff are all very professional and courteous.

Neal

Mar 14, 2014

my car was fixed properly, but i think it was just just a little expensive. jason waltes was vey nice

Charles

Mar 13, 2014

Your service representative, Stephanie, was very professional, easy to talk to and got right to the purpose of my visit. The wait for an oil change wasn't that long and the wahed car was the icing on the cake. Thanks to everyone who was involved..........well done!!!!!

Kimberly

Mar 12, 2014

I have used this service department for 2 car lifecycles now, and always pleased. Staff is very courteous & professional, good quality service on cars.

Ronald

Mar 10, 2014

Like your services; would like to see more cost controls. Coupon discounts are much appreciated.As a loyal customer, I'm always made to feel welcomed and appreciated. Thank you for your consideration.Sincerely,R L , 36 year customer

Robert

Mar 9, 2014

I brought my 2009 Buick Enclave to Lou Fusz Buick for an oil change and some odd noise the car was making and received excellent, prompt service from Stephanie Watkins in the service department. Over 130,000 miles on this car and consistently the best service from Stephanie and her team.

John

Mar 5, 2014

Service is incomplete as a part had to be ordered for my car. { have NOT be contact as of 3/5/14 to return to the dealer to complete the work,

Britney

Mar 4, 2014

Herman in the service department was Excellent. He was very pleasant to talk to and helpful. When I came to pick up my car, the invoice was wrong. There was a balance due, but everything was supposed to be covered under my warranty. I had to wait a long time to get it resolved, which was frusterating because people were waiting for me outside, and I had somewhere to be. The women who helped me were very nice, though and apologized for the wait.

Donna

Mar 3, 2014

Herman in the dealership shop was very very nice and made sure that I got all the discounts I was intitled to such as senior citizen discounts and awards due to me told me what was happening with my car and what I needed to do. He is an asset to your dealership service

Shelley

Mar 3, 2014

I wasn't to happy with the price with a coupon but Kevin G was more then helpful to explain how the charges came about. I understood and paid the bill. Glad we could discuss it!

Ivan

Mar 2, 2014

I came in without an appointment with a service message and they got me in, diagnosed the problem, and fit me in their schedule at a time that worked for me. Very friendly and professional customer service.

Mary

Mar 2, 2014

Very impressed. The car was ready 2 days earlier than promised. That's what I call good customer service. The car looks great too!

MkPQL

Mar 2, 2014

Words cannot express my distaste for this dealership. As my husband and I welcomed twins several months ago, we decided to upgrade our vehicle to something larger. We knew we wanted to be loyal to GM as my grandfather was a time efficiency manager for General Motors for over 50 years. He would be sick to know how poorly we were treated and used at this dealership. My husband did extensive research with many dealerships to get the best price on a new Acadia. (Joel) committed to the lowest price and we forfeited deals with all other dealerships, secured a babysitter, and went up to Lou Fusz to sign the papers and be out the door with our new vehicle. Unfortunately that did not even come close to happening. Upon arrival, we were taken out to the lot to look at color choices, found one we intended on buying but were forced to wait over two hours only to find out that the deal, as promised, would not happen. Seeing as how their strategy was only to keep us waiting until closing to tell us that they would charge us much more than what was promised, we could no longer work with any other dealerships.The manger quickly dismissed us as well and was unapologetic. This dealership does not care about their customers. They make empty promises and cannot deliver. Please do not give them your business. I urge you to patron a dealership that actually cares about you.

Darold

Mar 1, 2014

Darold recently passed away and I know he relied on your dealership to take care of our 09 Buick Enclave so when our waterpump went out and left me stranded on 270 - I immediately had it towed to Lou Fusz. Thanks for taking care of me like you would have Darold. Mildred Woodcock

Vincent

Mar 1, 2014

I always know that buying a car can take an extended period of time but my last two times took between 5 and 7 hours in the dealership.

Edward

Feb 26, 2014

The service team is great; so I can't really ding the dealership with anything. My issue is with GM warranty. I spent 60K on a vehicle; bought the extended bumper to bumper warranty and within the first 1 and a half years of owning the vehicle I've had two tires malfunction. I don't think that's coincidence. So after spending 60K, I've also had to fork out another $1000. I probably won't be buying a GM with my next vehicle.

Jaime

Feb 26, 2014

I love this dealership and have always submitted survey responses with the highest praise. In fact, I've even written letters to the management because my experience there is consistently stellar. To be candid, though, I am tired of receiving these survey requests. If ever I should have a problem at the dealership, based on my several years of experience there, I am quite confident that it would be addressed promptly, professionally and handled with utmost courtesy. Please refrain from sending these surveys to me in the future. Thank you for your understanding.

John

Feb 26, 2014

I feel very confident that everything will be taken care of the right way when Herman Torluemke is my service writer. Others are good but Herman is the best.

Mary

Feb 23, 2014

Glenn Schiller in the body shop really went over and beyond in taking care of our truck needs. We always get the best service and professionalism form Lou Fusz Buick GMC. Thank You

Nancy

Feb 23, 2014

They changed my oil and fixed the problem with my heater and because it took so long they did not charge for my oil change which was very nice.

Christopher

Feb 21, 2014

I was the first person at the service department. I was in and out in an hour and they honored a coupon from another dealership.

Donna

Feb 20, 2014

I really appreciate the employees of Lou Fusz. My biggest concern is the price of an oil change. I would not recommend this to a friend due to the price. Even with the $20.00 coupon that I get. I am sure I could get an oil change for less than the $41.70 that was left. I must say that Stephanie was very friendly and courteous, as opposed to the 2 gentlemen that talked while she did all the work.

Mary

Feb 19, 2014

When I mentioned I needed to go to the body shop for an estimate, Jason called the body shop estimator to the service area. He came and did the estimate while I was there. Very good customer service.

Trenee

Feb 19, 2014

This has by far been my best car buying experience. Kim R. and Jim M. are remarkable. They exceeded my expectations with exceptional service. I will forever be an loyal fusz customer.

Jon

Feb 16, 2014

Everything was good except for dial in phone line was too noisy (not backgraound noise, something technical). Tried calling from three different phones to get status and it was definitely on dealer end.

Ray

Feb 16, 2014

Rob my sales representative worked very hard to earn my business. He follow-up with all my questions with enthusiasm. I will personally seek Rob out when I get ready for another vehicle.

Fred

Feb 15, 2014

your oil changes take too long. Two hourd is a bit long. Everyone in the waiting felt the same way. Try to improve your turn around time or require appointments

George / Susan

Feb 15, 2014

i got my oil changed,they rotated my tires and checked a whole bunch of things on my car because I have 60,000 miles . They were looking for anything that was still under warranty that needed to be fixed. I also told Stephanie Watkins that since they rebuilt my transmission a few months ago I have noticed that there is somewhat of a problem with first gear. She said she would have them check it out,but the throttle sometimes is not sure what to do because of the computerized part,not sure I am saying that right. Well,after they did everything,Stephanie told me that my transmission was in proper working order and there were no warranty repairs to be made.

Mark

Feb 15, 2014

Would recommend the service department but not new car sales. Would never buy another GM product. No loyalty to customers. Only give discounts when you cannot use them.

Susan

Feb 15, 2014

Glenn was very nice, and professional. He and his staff did a great job working with a difficult insurance company and had my car back to me in showroom shape. Thank you!

William

Feb 15, 2014

Need to have more up to date service planes and tell people when there policy is no longer valid. But overall they were fast and very professional and helpful so I will be returning.

James

Feb 6, 2014

Everyone was very nice and helpful. We were disappointed that Ally did not have better interest rates for financing. We really liked the staff and would recommend them to others.

Debra

Feb 5, 2014

The repair was finished timely and completely successfully.Bob Edwards was most helpful. The loaner vehicle was great and served my needs. All-in-all it was a stress free experience.

Rebecca

Feb 4, 2014

I love Lou Fusz GMC. We have been coming there for many years. I feel like family. The only thing is that I wish you would go back to appointments.

Christopher

Feb 2, 2014

Our salesman worked very hard to accommodate our many requests and was able to find what we wanted within our budget. We would highly recommend salesman to anyone. Hats off to Steve for his efforts!

Connie

Feb 1, 2014

This is the third car I have bought and had serviced at this dealership. I have always been treated courteously and the service has been fast.

Jeanne

Feb 1, 2014

I was a little frustrated with some of the equipment on my new Enclave and found my service advisor Kevin Graham to be great in explaining each and every button I pointed to. I brought my car in to be fitted for some floor mats I had ordered.......and Kevin put them in for me quickly and I waspleased. My first SUV and at my age (80) ... this is some experience........ incidentally..... I love my Enclave.... in the short time I have had it, I feel it was the right choice for my lifestyle. I take care of my three grandchildren periodically and its great when I pick them up after school with all their backpacks etc. I do get lots of compliments from friends.. they like the style -- I am working with Kevin to try to get my garage door opener to work by using the button in my car.. this will be my next visit with Kevin......... a pleasure to work with him.

Gary

Jan 28, 2014

fast as always only thing was your car wash was broken and i really needed that car wash but other than that i was satisfied

Kevin

Jan 27, 2014

I am very pleased with my experience. Everyone was great. I love my new Buick Encore. They gave my top dollar for my trade and great low price on new car.

Wes

Jan 27, 2014

I was able to schedule my service appointment on line and was able to get an appointment that worked out perfectly for my schedule. The availability of Saturday service hours is an added bonus that a number of dealerships don't offer.

Daryl

Jan 25, 2014

Had a rear bumper replaced. Mike in the body shop was extremely courteous and responsive and very easy to work with. The repair process went exactly as planned and the work was excellent.

Dr. Thomas

Jan 23, 2014

Great Service Department from the Service Advisers to the experienced mechanics! A very enjoyable experience when ever I have my vehicle in for service or repairs.

Oscar

Jan 6, 2014

you should run a ten or fifteen minute class on the operation of the dashboard of the new cars.These classes should be held on a weekly basis.There is too much to understand on one sitting

Sherri

Jan 4, 2014

Our salesperson was Gus Loftus and this is the 3rd vehicle we have purchased from him. He is friendly and knowledgeable we enjoy working with him.

John

Dec 31, 2013

Matt Olsen and Stephanie Watkins have been extremely helpful and have provided great service to my family and I on a few occassions with recent significant service required on our GMC Acadia.They do an outstanding job representing the Fusz family of dealerships!

Patricia

Dec 27, 2013

I had a wonderful visit to the service department. Kevin Grahamwas extremely courteous. My problem was diagnosed and the cost was fair. I do appreciate Kevin as a service manager.Patricia L. Perryman

Gary

Dec 23, 2013

I brought the car in at around 10:30 and I was on way by 11:30. Great service and the service writer saved me a couple of bucks. They also found a rebate form for the oil change that was in my glove box. I had forgotten it.I live in South County but I bring my car to Lou Fusz because over the years I've been treated the way a customer should be treated. I simple like the way you do business.

Stephanie

Dec 21, 2013

My Sales Consultant Peter Wolff was very friendly and helpful with my choices , he took the time to explain all of my new care features . I have purchased several cars from different dealerships and this was the best experience i have ever had.

Robert

Dec 19, 2013

I brought my 2009 Buick Enclave to Lou Fusz Buick service for an oil change and to repair my driver's side heated seat. Stephanie Watkins arranged for a car while mine was being serviced but before lunch time she called to say everything was finished. Excellent service once again, which is typical of Stephanie and Lou Fusz.

Mark

Dec 18, 2013

The environment was friendly and the shuttle service to my work was greatly appreciated. Although, when I picked my car up I noticed that it had not been washed as it was supposed to be.

John

Dec 15, 2013

The expeirence I had with my sales rep. Nick and the finance guy brent was absolutely exceptional. I have been driving for 47 years and have bought plenty of cars. Nick by far is the best salesman I have ever delt with and went far above and beyond any expierence I have ever had. His explanations were great and offering additional assistance if I ever needed it was just a bonus. I feel that I have made a new friend and will definately return to Lou Fusz for my vehicle needs i the future.

Albert

Dec 14, 2013

Considering the number of services completed, time in to time out was very good. Oil and lube, Transmission service, tires rotated, 4 wheel alignment, Tire air pressure checked for all wheels and Fusz'sstandard service checks were performed in approximately 4 hours. Very good.

Kaylyn

Dec 13, 2013

I dropped my car off for an oil change. They got me in quickly and called me when my car was completed and reminded me of closing hours. I ended up getting my oil changed and my tires rotated which he advised was literally less than a dollar more and really good to do before winter and with the mileage I've put on my vehicle in the last 5 months! Also aired up all the tires (I believe 1 was at 22, 27, 28 and 30 for 35 psi) and a courtesy wash. For demographic purposes I thought I'd share I'm a female between 30-35 and went for service alone. I certainly trust the reliability and suggestions of this dealership team. I highly recommend Lou Fusz! thanks for everything!

Charles

Dec 10, 2013

Totally GOOD. My compliments to Lou Fusz for having a salesman as good as Rob. He was a pleasure to meet and to deal with. He answered my questions with no difficulty. My first encounter was just to see what was available and Rob was very informative and helpful. My second was a couple of days later. I took my niece with me so she could get the low down first hand and ask questions I tend to overlook. She, too, was impressed with Rob and his ability to make people feel comfortable. At one point he asked me why I wasn't buying today. My reply was because I wasn't sure my wallet could the new payments. We talked a couple of minutes, he excused himself and left for a few minutes. When he returned he told me my payments wouldn't be any more than I was paying on the Saturn I had. Everything worked well for me and I hope for him. I ended up buying the Encore then and there. Rob is deffinately an asset to the Lou Fusz automotive network.

Thomas

Dec 10, 2013

I was promptly greeted by a courteous and professional person (Herman) who immediately diagnosed my repair issues, gave me an accurate estimate of the final cost and an accurate estimated of the time that it would take. It was an exceptional service experience.

Thomas

Dec 9, 2013

I was very pleased with the attention, professionalism and care shown me, they were considerate of my time and circumstances. I very pleased and will definitely recommend my family and friends.

Margaret

Dec 7, 2013

Kevin, my service advisor is always attentive to my concerns, questions or just to ask how I am. He gets my Buick ready as quickly as possible. I will buy my next car at Lou Fusz because of their service department.

Charles

Dec 5, 2013

Jason did a great job welcoming me to the service area and scheduling my oil change and tire rotation while I waited. He even got me to the body shop to get a scratch removed from one of my doors. This was my second trip here since I got my 2013 Verona and I am very impressed........hope nothing changes.

Bob

Nov 4, 2013

I had broken the passenger mirror on my 2009 Buick Enclave and brought the vehicle to Lou Fusz Buick for replacement. Stephanie Watkins scheduled me after one day to get the replacement mirror painted and when I brought the car in I was in and out in about an hour w/ a new working, matching passenger mirror. Excellent service as usual from Stephanie and the Lou Fusz service team!

wesleyyoung359

Oct 8, 2013

i bought a 2014 gmc here they had lost a the extra key and remote so they did send me a new key and remote but only the dealer can program the remote they are 100 miles from so they said take it to a local dealer which is 30 miles from i had to pay to get it programmed they said they would reimburse me its going on a moth still no check (larry you do have a copy of the recite chuk confirmed that) i also had to install the cargo lights on the truck my self that should be done before the truck was showed to any one (since when do you buy a new truck with some assemble required) the best part they offered me few dollars extra in the reimbursement that i haven't got to answer they survey that gm sends out with all completely satisfied answers

Big Mama

Sep 18, 2013

I have had my Impala for 5yrs now and would not take her to anyone but Lou Fusz! All of your staff knows me by name and I know them, that to me is awesome! I consider myself to be a part of the Lou Fusz family, not just as a customer!

kirwin4

Sep 9, 2013

Terrible 5-hour experience. We had traveled from Kansas City to St. Louis, and we had blown a tire on the interstate. I brought the car to Lou Fusz, dealt with Stephanie, and she and another guy in the garage said "Whoa, never seen that before!" because apparently there was a huge hole in not only the tire, but WHEEL itself. Stephanie said it was not covered under warranty, which definitely surprised me because we had just bought this brand new Buick Verano 6 weeks prior for that very reason-- we wanted a warranty. She said "well, do you have your contract with you?" I said no, but we had bought the car at a buick dealership in kansas city, and I even knew the name of the dealership (not putting their name here because they have been wonderful, so I would not want to associate them with the disgusting service at LOU FUSZ.) She then said "Well, without your contract I have no idea if you have a separate wheel/tire warranty." WHAT?! I bought the car 4 hours away at the same type of dealership?! You can't look that up on some system, or even offer to CALL that specific dealership?? She acted like I had bought the car on another planet. So much for nationwide service-- we were only 4 hours away from where we purchased it! Nonsense. She continued to say that it would not be covered because it was not a defect of the car. I questioned this by saying "Well, if it's something so strange that you guys have never seen before, doesn't that make you think it could possibly be a defect with the wheel?" And here's the worst part... she answered "I know what you're after, and it's not happening." EXCUSE ME? I was completely insulted that I was not even being heard out. I called my husband to consult with him about spending over $700, and he reminded me that whatever the cost, we just had to do it because we were just there for the weekend, and we had to get back to Kansas City somehow. I tell Stephanie-- yes, let's do it, we have to do it. Then she says they don't even have the wheel that I need. Of course. Then Stephanie tells me that they "might" consider selling me one of their wheels off of one of their cars "for an additional fee." Sure, that's great, I have to do this. My husband told me to keep the blown wheel/tire so we can show it to our home buick dealership, so after I was all checked out and ready to go, I popped the trunk and saw that our blown wheel/tire was gone. I walked back into the garage and asked Stephanie what happened to it. She said "There is a $50 deposit on those, so we keep those." I explained to her that we wanted to take the wheel because we wanted to show our home buick dealership what had happened to it, and she said I would need to pay 50 more dollars if I wanted it back. The wheel that I had bought with the car. The wheel that I owned and they took out of my trunk. I called my husband to tell him that ridiculous request, and he said to get out of there and not give them another dollar of our money. I sat at LOU FUSZ's horrible buick dealership for FIVE HOURS with the worst customer service I have ever experienced.

moose

Sep 8, 2013

Service staff has always been friendly & helpful. The reps are great about calling and staying in touch throughout the day. Truck was ready when they said it would be. Even the shuttle driver was nice.

Kimberly Jefferson

Sep 6, 2013

Stephanie Watkins was an excellent advisor. I would refer her to anyone. She can assist me anytime I come to the shop. Great Job Stephanie.

Mary F.

Aug 24, 2013

Love everyone we've come into contact with but especially the service people. They are the ones that you really deal after your sale, and for many years! We've bought cars over the last 15 years and wouldn't think of going anywhere else in the future. Our daughter just bought her first car from someone else and now understands why we kept suggesting she go to Lou Fusz, she will be getting her next car from Fusz!!!

JMDodd

Aug 21, 2013

Exceptional customer service yet AGAIN. As usual. (How utterly boring.) (smile) Truly though - this is the best team ever - from the telephone receptionist (seriously) to the sales staff to the service department personnel to the shuttle driver (seriously!). I'll never go anywhere else.

Chas

Aug 11, 2013

Overall all great experience. Got me in an awesome vehicle and worked with me to get me in thay car. Very thankful!

Scott and Monica

Aug 2, 2013

Me and my husband were very happy with Gus our salesman. He did a wonderful job.

Cindy

Jun 13, 2013

best car buying experience i've ever had. Albert took the time to explain all features and set up options the way i wanted!

Happy Buyer

Jun 12, 2013

Albert was very nice and was very concerned with getiing the exact car I wanted. I was extremely happy with his service.

BONNIE

Jun 11, 2013

MY SERVICE (TIRE ROTATION) TOOK A LITTLE LONGER THAN IT SHOULD HAVE. HOWEVER, IT WAS AT THE END OF THE SHIFT AND THERE SEEMED TO BE SOME CONFUSION AS TO HOW LONG IT WOULD TAKE TO PERFORM THE SERVICE. THERE WAS ALSO CONFUSION IN THE DESTINATION OF THE PAPERWORK. IT WAS RESOLVED IN A PROFESSIONAL MANNER AND I WAS SATISFIED WITH THE SERVICE.

AP

Jun 1, 2013

My tail light went out less than 2 weeks after purchasing my pre-owned vehicle. Returning it for maintenance was easy, pleasant and relatively quick. Service rep was friendly and professional.

Regal2011

May 22, 2013

I went in for an oil change, and that's all I got. I was told about additional maintenance that will be required as I drive my car longer, but was not co-erced into getting it done.

MrsBuford

May 16, 2013

In a world of just numbers, Lou Fusz is placed in this world with the personal touch of PEOPLE! My Lou Fusz always, always address me as Monica! I'm just not a number to them, I would think ALL Lou Fusz locations are the same way with their Lou Fusz family\customer! Thank you, Part of the Lou Fusz family!

robert

Apr 25, 2013

As always in my four-plus years of owning my Enclave, I received the best service from Stephanie Watkins at Lou Fusz Buick. She always makes sure the problem is fixed and that I understand what was going on w/ my vehicle.

Edward F T

Mar 25, 2013

Nick Damas did an an excellent job in leading us to a car that met our needs. He moved from topic to topic with ease and never at any time pressure us to make a decision one way or another. It was because of his effort in selling and programing the car that made us feel at ease. I would highly recommend Nick Damaso to any Lou Fusz customer.

Carla

Mar 23, 2013

I am impressed with Lou Fusz. Jim Moresi made the entire process simple, fast , easy and hassle free from beginning to end. I ended up with a nicer vehicle at the price I wanted. For the first time I didn't feel like I was being ripped off or taken advantage of. I felt like the staff went out of their way to help me and really did everything they could for me as if I was a personal friend. They have earned my future business. I will be going to Lou Fusz for all of my car needs.

LHW

Mar 18, 2013

I was online with AutoTrader and selected the Chat function. John Randazzo replied promptly and in a polite manner. Answered my questions and went out of his way to get me the requested information.

Rob in StL

Mar 4, 2013

Whenever I have my vehicle serviced at Lou Fusz Buick w/ Stephanie Watkins, my experience is perfect. Have been there now four years and always receive great service. Recommend highly to anyone in the St. Louis area, regardless of where they purchased their Buick, to have the service done at Lou Fusz w/ Stehpanie Watkins.

Bob Hach

Feb 18, 2013

Just went in to get a remote programmed for my wife's car, and then when I was told that they were closing at noon, I was just going to miss a movie that we had planned on seeing. Jason then told me to hold on a minute and then said they could work on it right now and have it ready in 30 minutes. I was shocked and pleased with this amount of customer service because you just don't see this anymore.

Connie Hash

Dec 20, 2012

My experience at Lou Fusz Buick Gmc was Fantastic. They went way above what I was expecting out of a dealership. They were very friendly and hospitable. I would definitely recommend this dealership to anyone looking for a new or used car or truck. I was very impressed at how hard they worked to please me and to make sure that my needs were met with purchasing this vehicle. Overall experience was great and I will continue to purchase our vehicles from them. So far this is our 4th vehicle we have purchased with them and it has been the same each time. Thanks Lou Fusz employees for the awesome experience.

firsttimebuyer

Dec 4, 2012

This was my first time purchasing a vechicle and it was a wonderful experience! Everyone I encountered were all very helpful and friendly. Albert Koesterer was my seller and he was very helpful and great to work with! I highly recommend him to anyone looking to buy a car!

SharonS

Nov 18, 2012

I just bought my fourth auto from a Lou Fusz dealer. Albert Koesterer made my recent purchase probably the easiest of the four. Walked in with the autos I was interested in, price quote from Lou Fusz on one of them and 2 1/2 hours later I was driving home my new car!From sales to service, they get the job done!

sesagarra

Nov 18, 2012

This is my fourth car I have purchased from a Lou Fusz dealer over the past 20 years. I highly recommend them. From sales to service, they get the job done!

Barbara Wheatle

Nov 11, 2012

Albert was my sales rep. Great working with him. Got a great deal.

bjwheat55

Nov 11, 2012

Return Customer, 2nd time just as pleasent as firt. Great Dealership, Great Prices and car selection. Albert Koestere was great to work with. Got a great price on a great vehicle.

Kandice Marshall

Nov 6, 2012

Albert Koesterer at Lou Fusz GMC is an excellent representative for this company. He has 10 out of 10 for customer service. Albert made me feel comfortable at the dealership, I didn't feel any pressure or rushed to purchase a vehicle. Albert helped me to make a great decision on a vehicle and I am overjoyed with my purchase as a first time buyer. He is a valuable asset to the company. It was a pleasure doing business with him.

dalepickett retired

Oct 31, 2012

albert was excellent in helping me find what i was looking for.

Duncan

Oct 23, 2012

My wife and I recently visited Lou Fusz Buick and GMC. Albert Koesterer was the salesmen who talked with us. He was very knowledgeable and never put any pressure on us to buy. He was very patient with us and answered any question we had. We did take a vehicle for a test drive. We did not purchase a vehicle from here but would recommend Albert Koesterer from Lou Fusz Buick and GMC if you are looking for a new vehicle. We enjoyed our visit at Lou Fusz Buick and GMC very much.

Adrian Walker

Oct 1, 2012

Albert Koesterer had to be the best car salesman I've ever met. If it wasn't for him I probably wouldn't have any type of vehicle right now.

Alameda

Sep 18, 2012

The one who took my car in is polite. This is my third time and I will keep coming back.

Audrey

Sep 18, 2012

I normally work with Stephanie and she is really good. She never forgets who I am and I like that. I have been coming here for eight years and treating me well that whole time. I can say the lounge have improved since I started coming here! They are really comfy.

Carol

Sep 18, 2012

Very polite and friendly. I like how quick they are fixing my car. I come and get waited on right away. It's wonderful.

Cathy

Sep 18, 2012

Very friendly. More than willing to help to help you out.Thisis my second visit and both times everyone has treated me with respect.

Derek

Sep 18, 2012

The service department was very nice when I came in. They also greeted me with respect which is important. I came in for a recall on my Buick, but would recommend people come here in the future.

Dianne

Sep 18, 2012

They are all great, they are on the same page which is nice when you want to know the status of your car. Every time Ive been here it's been quick and easy.

Jackie

Sep 18, 2012

The staff is very good overall. I work with a different advisor and each has been nice. My husband and I have purchased cars and liked the experience.

Rhonda

Sep 18, 2012

I have been coming here for a while for service and it has always been a good experience. I usually work with Herman and he is always super nice. He doesn't pressure you into buying anything and I like that. I have purchased two cars from Lou fusz stores and would recommend them to others.

collinshw

Jun 23, 2012

Sale person & employees were great. Got a great deal & out the door in less than two (2) hours. Hard to beat that kind of service.

Kyle Casey

Mar 18, 2012

I bought my first truck from Nick back in 2005 and was very pleased with the knowledge and service that I bought a work van from Nick just recently. I would highly recommend Nick and Lou Fusz Buick GMC dealership. Thanks for all your help Nick.

twopuppersdlg

Mar 4, 2012

Sales person "Nick Damaso" was very knowledgeable about the cars he sales and the services they provide. He did not use any pressure sales tactics and worked to get me a deal I was comfortable with. He was honest, upfront and delivered quality customer support. Overall it was one of the best buying experiences of my life and I highly recommend Nick and everyone at Lou Fusz.

Bledsoe314

Feb 21, 2012

Keep doing a great job Nick. Even though I didn't find what I needed at this time, I will definitely keep you in mind.

tmleonard3

Feb 21, 2012

I love this dealership because of the customer service given. I normally wait for the same service writer because he has always been honest and upfront regarding all repairs that I have needed. Herman Torluemke is always willing to work with me to explain what the problems are and why I need to get them repaired. Hope this helps other find a great dealership to work with!

argamg

Feb 20, 2012

I honestly went in not knowing exactly what I looking for. When I got there I was greeted promptly by Steve VanSickle. He was polite and was very knowledgeable. He knew my price range and helped find so far great vehicle at a very good price! I would highly recommend the dealership and Steve as well.

harmeierdeb

Jan 24, 2012

Nick gave us top priority in finding the car we wanted from another dealer to satisfy us over the telephone. While we were a repeat buyer they (the whole dealership)were just as interested in us as a new buyer.

amycarol

Jan 16, 2012

I had bought from Lou Fusz this past year, and dealt with Mike Vanoordt. I was very satisfied because he took the time to narrow my criteria to a car I could really like while also NOT getting impatient. This year 2012 I was in need of another car after an accident and was greeted with the same professional attention. Mike took the time to sit with me through the process, after the sale, and kept me updated about how the financing department was getting along. I am a repeat customer, and will be in the future. My three boys will all be in need of cars, he has alot to look forward to.Thank you again for all your professionalism and courtesyAmy Bubenik

i104432

Jan 13, 2012

Very comfortable working with Gus. Very pleased with the process of purchasing of new vehicle. All aspects handled in a professional manner. Good people to work with.

khillis12

Jan 11, 2012

I like the no app nessesary concept, and at other dealers i was told i had to wait a week and a half to two weeks before i could get it in. They took really good care of me.

es175man

Jan 10, 2012

I recently bought a new Yukon XL from Lou Fusz Buick-GMC. The salesman listened to what I wanted on the vehicle and was able to find the gold truck with the options that I wanted. I had seen a different set of wheels on another truck that I liked and Steve was able to accommodate me with those wheels. I got my "perfect" truck.The buying experience at this dealership (from beginning to end) was wonderful and I would hightly recommend them to anyone looking for a new or used vehicle.

truckmeister62252

Jan 10, 2012

what a great wxperience this was. This was my first new car purchase on my own and the whole experience exceeded all expectations. All of my friends kept telling me all the bad experiences they had at other dealerships. Well, they apparently went to the wrong places and had the wrong salesperson. From the minute I walked in the door, where I was greeted by my salesman, Peter Wolff, it was a treat. Peter asked me a few questions to narrow down what I was looking for, and once he understood my needs he suggested he pull a car up from the back of the lot, as it was raining out. We test drove the car, and once I decided it was the right car for me he put together a purchase proposal that was very close to the price I was trying to get to. In fact we were within ten dollars of what I was trying to achieve. The business office gave me a price on an extended warranty I could not pass on. Before leaving the sales manager, Larry, gave me his card and his information in case there was any issues. I am thrilled to report there were none. I would certainly recommend both Peter Wolff and Lou Fusz Buick GMC to all my friends.

Lilly6

Jan 9, 2012

I recently purchased a new car from the GMC/Buick Lou Fusz store. I was greeted promptly and immediately felt welcome. Jim worked hard to find exactly what I was looking for. Not only did he find exactly the right car at a different dealership,he went and got for me right away, and it was exactly what he said it would be. He made the whole car-buying experience relaxing and very easy. I would definately recommed Lou Fusz and Jim Kindred to anyone I know for any car needs. Thank you Jim!!!

Michael812

Jan 8, 2012

I recently purchased a 2012 gmc terrain. It honestly was the best experience of my life!!!! upon entering the dealership, which came highly recommended to me by one of my business colleges, I ran into the sales manager Larry Buschhorn right off the bat. He greeted me in a manner that i was not accustomed to. It was at that point I new this was the place, that I had finally found a dealership home. I did purchase on that same day I was there and was given a more than fair no nonsense price on my new Terrain. I must say, I did have to return back to the dealership a few days later, but it was to bring my neighbor a few doors down to recieve the same experience I did as he too purchased a new vehicle from FUSZ GMC. I LOVE FUSZ GMC!!!!!! By the way, "Thank you Larry for my LOU FUSZ Chair, I will proudly take it every where I need it."

MarPhil

Dec 29, 2011

Mike showed us the different cars on Thursday so we could make a proper decision on what we needed. We then made the appointment for Saturday and Mike showed us the 2012 Buick Lacrosse, we decided on the White Diamond that was on the show room floor. Mike then got everything in order that we could take it out for a drive.Mike explained everything to us, we then filled out all the papers, paid cash and was on our way.We have many business cards & will recommend Mike, he was great, courteous & a pleasure to work with.Thank you & Happy New Year.Marilyn Fink

wshirle11

Sep 28, 2011

Car shopping is by far one of my least favorite things to do and the people with Lou Fusz made my experience as painless as possible for me. I ultimately decided upon a 2011 Buick Regal CXL Turbo. However, prior to making my final decision they were very attentive to what I was looking for in a car and took me around and went over the different features of each make and model that I was interested in and discussed which options provided the most for the money that it was going to cost. If I ever voiced that I wasn't interested in an option they did not try to push it onto me. Regarding price, overall they were very fair and more than reasonable on the value of my trade in. Bottom line, it was a positive experience and I would recommend Lou Fusz to both friends and family.

dham

Sep 14, 2011

I shopped three other dealers before I decided to buy from Lou Fusz. Thinking this was my best deal I drove 225 miles to buy the automobile. After some razzle-dazzle paper work I got home and found I had been charged $2,000 more than I agreed to. I called my salesman immediately and he had a "manager" call me. This "manager" accused me of trying to make a better deal after the sale. Not so. He also questioned why I would drive to St. Louis to buy a car. I have bought cars in Little Rock and Kansas City - because that was the best deal. When picking up the car the salesman only gave me one set of keys. He said he'd send the other set "nest week." It is now 12 days later and I still haven't received the keys. I have emailed the salesman and he has not answered me. I have called his cell phone and he won't answer because he knows who is calling. I am also due a piece to go over the dealerinstalled trailor hitch. I have not received that either. Not only do I feel cheated but now am ignored.Dalton Ham

donnashusband48

May 17, 2011

worked a deal on a car that they found at another dealership. They could not produce the car.Gave them another chance at another dealer wher they located a car and they could not produce it. This took one week. They wanted me to buy a car off of there lot in a dark color. I gave them 4 choices of colors. They were all light colors . I bought a car from Suntrup Buick, they got the car from a dealer less than fifty miles away.Had a great car buying experience at Suntrup.I will never buy a car from Fusz or recommend them to anyone.