Used Cars for Sale at Westchester Toyota Scion in Yonkers, NY

Westchester Toyota Scion of Yonkers offers you the opportunity to find used cars by Westchester Toyota Scion. Westchester Toyota Scion is a trusted dealership serving clients throughout Yonkers, in search of certified used cars. Also, Westchester Toyota Scion is a very reliable dealer recognized to offer you a huge selection of affordable, reliable used cars. You can filter the listings by used cars for sale by Westchester Toyota Scion to get the affordable car that is right for you.

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$18,988
$18,988 above
$560/mo est. ?
104,787 km

Westchester Toyota Scion

10710, Yonkers NY

Check Details
$8,888
$8,888 above
$262/mo est. ?
167,215 km

Westchester Toyota Scion

10710, Yonkers NY

Check Details

What’s more, Westchester Toyota Scion of Yonkers has been on the market for a very long time and remains the preferred dealership for buyers looking for used cars and trucks for sale. From low mileage used cars to cheapest used cars, there is something for you from Westchester Toyota Scion. Check out the listings today to find the right car for yourself. Westchester Toyota Scion is definitely the best place to buy used cars online.

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Based on 1963 Reviews

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Wanda Diaz

Nov 29, 2016

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I purchased my Toyota Sienna from Westchester Toyota/Scion, and I have to says that my sales person Dante Melo was the best sales person I have ever met. Very enthusiasm and sociable person. He showed a concern about my current situation with my current vehicle. It was one of the best experiences my husband and I have ever had at a dealership. I would recommend him and Toyota/scion to anyone interested in purchasing a new or used vehicle.

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catarata1

Nov 26, 2016

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Disfrutando mi Highlander 2016 que compre de Pedro. Este es el cuarto auto que compro para mi familia. Siempre Pedro nos trata muy cordialmente y nos ayuda a determinar cuales son nuestras mejores opciones.

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Rafael3876

Nov 25, 2016

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I already told three friends of mine that they are very good and they will help them get into new cars John Madera was excellent and so was Robert Rios very friendly and very good at what they do thank you for helping me get into A new car yours truly Rafael Morales

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rafylife

Nov 25, 2016

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Jay was great, he was very helpful and patient. He answered all my questions and made sure I was happy. He did as promised and got me approved to the vehicle I wanted. Will recommend him to anyone looking to purchase a vehicle. Thanks Jay

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Marlon123

Nov 22, 2016

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Robert Garcia he helps you understand how your car works,and help you in how you can fix your budget so you meet the needs of your car. Thanks a lot.

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Uber diverse 1989

Nov 22, 2016

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I use my Toyota for work I trust Robert Garcia guidance for my Corolla I am on the road a lot Robert has shown me how to service my car based on my driving he is a key person in service

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Donna L Martin

Nov 22, 2016

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I hate car shopping, but Jesus at Westchester Toyota made my experience amazing, from start to finish. He was understanding to my needs and a very kind man. Thank you Jesus for helping me get into the car of my dreams

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Donna L Martin

Nov 22, 2016

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I hate car shopping, but Jesus at Westchester Toyota made my experience amazing, from start to finish. He was understanding to my needs and a very kind man. Thank you Jesus for helping me get into the car of my dreams

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gary489

Nov 20, 2016

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Took my car in to have a quick oil change and inspection. Was able to get my brakes and tire replace before my afternoon appointment. Thank you to Adrian for keeping his word.

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MLP

Nov 18, 2016

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I've been at this dealership for service for 15 years, They are reliable, trustworthy, explain all the ins and outs and the costs, so there are no surprises. Rick Modafferi is my favorite service manager, ask for him if you go.

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Betty

Nov 18, 2016

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This gentleman was awesome. I haven't bought a car in over a decade and he exceeded my expectations. He is what you want to have when dealing with this type of purchase. He has the charisma, patience, and charm that anyone would love. Ask for him and you'll get a great buying experience. Renee Hall

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awatts333

Nov 15, 2016

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Francis and the team at Westchester Toyota want over and about to make my deal happen. This was my second vehicle that I purchased from them and the exceeded all expectations. I felt that they clearly understood my needs and worked very hard to make it happen. I am totally thrilled to recommend Westchester Toyota and please ask for Francis!

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One happy family!

Nov 15, 2016

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I came into the dealership with my guard up but that quickly went away when I Aastra greeted by Joseph. He made me and my family feel welcomed right from the start with a joke and some beverages. He even got some coloring books for my kids, talk about the best!He made everything very easy. he got me into a car that was pergect for me and my family with some great feature at a price we could afford. Thank you again Joseph I promise to spread the good word about yoand be be sure to tell my family to buy their nextcars from you. Your the man Joseph!

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Samantha

Nov 15, 2016

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Jahan and Felix were great, they helped me get a good deal on a great car, and were very informative on pricing, and deals that were available. Would go to them again!

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FY

Nov 14, 2016

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Westchester Toyota is a nice dealership. With little experience and knowledge about leasing a car, I got a detailed explanation by Raul Gomez. After pleasant discussion with Raul Gomez, Michael Dai and David Lee, I was happy to sign the lease and make the deal with them. Although it took about a whole day to settle all things down and drive the car home, people over their are really nice and patient. They also helped me to get the insurance and Raul also went over all the details, functions of new car to me. It's a really friendly dealership that i recommend.

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carlos58w

Nov 14, 2016

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Mr. Robert Rios was very helpful and professional in helping me decide on leasing the Toyota corolla 2017. He was able to facilitate the process with minimal anxiety. I will be recommending Mr. Rios to family and friends.

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Kakazatan

Nov 10, 2016

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I came to Westchester Toyota recommended by my brother who had a great buying experience with Pedro Segura and David Grin. They did not disappointed! It was a quick, fair and smooth process from beginning to end.

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LuisC

Nov 9, 2016

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Every car I've ever owned over the past 27 years has been used. This time around, I decided to lease a new automobile, and not buy used. Last Thursday I went to Westchester Toyota to test drive a 2017 RAV4 XLE. I returned on Saturday morning, and sat down with the Salesman, Gabriel Quero, to discuss my options of leasing the RAV4 that I had test driven. At no point during the negotiations, did Gabriel exert undue pressure into getting me to buy a higher priced model. His demeanor is calm and unassertive. He answered all my questions with expertise and honesty. It's hard to find those qualities in a auto salesman. Yesterday, I got a phone call from Gabriel to inform me that my lease Ravr4 was ready for delivery. I finalized the paperwork with the Finance Manager, Mr. Tausif Raza. He went over all the details regarding insurance, gap coverage, 2-yr free maintenance, etc. My whole experience with Westchester Toyota, including the General Manager, Mr. David Lee, was exceptional, and one that I will not forget. I wholeheartedly recommend this Toyota dealership to anyone whose in the market for a new vehicle. Before I left Westchester Toyota, Gabriel sat in my car and went over all the details, functions, and features of my new RAV4. For someone who went from a 2001 Sienna to a 2017 RAV4 - that's a huge difference in technology. Gabriel helped to sync my phone and contacts to the car system, select my favorite FM radio stations, etc.. Thank you Gabriel! (by Luis Camilo, Bronx NY).

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zorton213

Nov 9, 2016

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I purchased a used car in fairly new condition. While the were a bit harsh on negotiations, we got a good deal and were in and out relatively quick.

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Sabrina Jibodh

Nov 7, 2016

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This was my first vehicle purchase from Westchester Toyota. I would definitely recommend it and come back here in the future. Baher was my sales representative and made my process of buying my first car smooth and easy. He was very helpful and patient. I am satisfied with my purchase thanks to him!

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Scuba123

Nov 7, 2016

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Very nice person.explain the whole process answered all my questions.i will be using this person again and will re commend to him to all my friends

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Jermaine D Smith

Nov 7, 2016

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I was referred to Westchester Toyota via Costco's, and I am so happy for the recommendation. Most notably, Mr. Ahmadou Mbaye and Mr. David Grin, who were both exceptional in terms of professionalism and helpfulness. I would highly recommend both employees and the entire dealership to anyone who prefers a honest and straightforward buying experience. My family and I are very excited for our new Toyota and we will definitely visit Westchester Toyota again at the end of my lease.Thank you!

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Hollythecat

Nov 5, 2016

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We had an awesome experience. Fast and super friendly service buying out our lease. Found my next new car too!! Totally worth the drive from NJ!!

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TiffPey

Nov 5, 2016

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Walter and Pablo did an amazing job getting me and my family into a vehicles in very limited time. We are very satisfy with price and the questing of the vehicle. I wish there was more I could do to show my appreciation !

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Tiffani

Nov 5, 2016

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Walter and Pablo did an amazing job getting me and my family into a vehicles in very limited time. We are very satisfy with price and the questing of the vehicle. I wish there was more I could do to show my appreciation !

JA

JAMAAL Anderson

Nov 4, 2016

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Service representative Hector Alvarez is a great, knowledgeable, informative consultant and every time I schedule service for my vehicle, I make sure it's with Mr. Alvarez.

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Jose ledesma

Nov 3, 2016

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I have been servicing my veh for about 2 years here with Caroline she is such a great person I love her customer service I will keep coming to westchester toyota thank you

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Phillipsa

Nov 3, 2016

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I had the pleasure to work with Caroline .. she was very pleasant and excellent service thank you I will recommend this service dept to my family and friends

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nagesh

Oct 28, 2016

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stay away from this dealer is what I can say.. I had a very bad experience with them. it all started when I went to their showroom on October 22nd 2016 to book a 2017 Toyota camy SE. I had a deal with them and the salesperson( damion) was nice to sell me the car for the good price and i had also paid the advance of 1800dollars the same day . i was told i would get the car delivered on Oct 26th. the day has come and was very much excited to get my car, only to find that i was kept waiting for more than 2 hours and was told that they cannot give me the car. the worst part is the manager ( DAVID LEE ) didn't even give me a reason . he says he has no explanation to give and asks me to leave telling that i would get my deposit back after 3 days to my credit card by which i initially paid...i had very good opinion on Toyota, but by the way they dealt with the situation shows how unethical their staff is . Hope Toyota sees this review and they make sure this never happens to anyone again .....

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Avery0824

Oct 26, 2016

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Exceptional Dealership!I would definitely recommend.Thank u Fabio and Jesus! Everything went smoothly from start to finish. The dealership is always neat and clean. This is my second Rav 4!

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Medinahigh

Oct 24, 2016

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I have a 2013 highlander I have a great service rep robert garcia he understands me and my vehicle I would never take my vehicle elsewere robert has many years in the service he really is the best there is

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shallow44

Oct 24, 2016

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Hi my name is Ransford Fraser, I resides in Elmsford ,Westchester, New York. On Monday ,10/24/2016 I took my 2013 Toyota Venza to be serviced as the service light come on. my appointment was schedule for 8 am that morning. on completion of the formality I was assigned Robert Garcia as service consultant. To my surprise Robert pointed out to me that I need transmission service ,front and rear lube service and oil ,lube and filter change......He asked me if this was my first service appoint with this vehicle and I pointed out to him that I had just purchase this vehicle in late May and was told at the dealership that oil and filter ,transmission brakes, new tires and a 21 point inspection was done ,all that would happened is that in October service would be needed as it relates to the sticker on the windscreen..I was so upset and angry for being lied to ,and seeing the frustration I was experiencing , he immediately spoke to me in a calm tone of voice and said we know that you are a previous customer and loyal customer I will present your case to my manager to see how we can assist you. To my surprise he reture and said that you do not have to pay any money today we will take care of you needs.i almost fell out my seat. This was a super surprise as no one has ever done anything like this for me. I AM NOW A TOYOTA CUSTOMER FOR LIFE ASWELL AS MY ENTIRE FAMILY.. Service THANKS A MILLION Robert. was prompt and 100% satisfied. I wanted to hug him but being a professional he simply states ,that the service we here at Toyota offer.

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Sal

Oct 23, 2016

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Wow..have been leasing RAVs for 12 years...this is by far the BEST place for deals and quality sales..Staff was friendly, bright, and patient !!!

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Jackie22

Oct 22, 2016

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Came into westchester Toyota and was instantly greeted by Baher. This is my second time dealing with this dealership and my experience once again was great. Baher made the progress run very smoothly and I was out in no time. Thank you!!

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BZarelli

Oct 22, 2016

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Got a call from the dealership to remind me that my lease was coming to an end. Met with Baher once I got there and he laid out my options for me. Let me know it was in my best interest to buy my car out of my lease because it's 2013 with only 15,000 miles. The process was very quick and I was out in no time. Thanks Baher!

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Talmed

Oct 21, 2016

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Was seen quickly after arriving. Walter was very helpful and stayed with me the whole process until I walked out the door. Fabio was great at helping me find the best price option for my finance.

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Mriley865

Oct 18, 2016

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Thank you Raul Gomez for the best help I can get and great deal on my new 2016 Highlander XLE. You were helpful and very professional. Again thank you and thank you Tausif Raza in the finance department for helping me get the best rate. Great people and humble personalities.

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Annemarie1234

Oct 18, 2016

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Jay was a pleasure to work with....He made me feel comfortable and listened to my every need...I recommend him to anyone looking for a new car for the first time or the 10th time!

GC

Getulio Cruz

Oct 18, 2016

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Robert Rios was very knowledgeabl, patient and accommodating as we examined five different Toyota Sienna vehicles to finally choose the one we bought. We bought a 2008 Toyota Sienna LE in 2010 and were extremely pleased with its performance. This time we bought a 2013 Toyota Sienna xle.

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Marina1234

Oct 16, 2016

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Walter fue muy maravilloso. Fue muy informativo and me ayudo conseguir el carro yo quieria. Le doy gracias a dios por poner Walter en mi camino. Muy buen trabajo.

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bigtee

Oct 16, 2016

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Vincent did an excellent job helping to explain in detail the features of the car my elderly mom came to purchase. My mom did not come with the intention to purchase any vehicles but Vincent made us feel extremely comfortable about her ending decision and she ended up getting a great deal on a Rav4 2017. Thanks A lot Vincent for all your help.

JP

Josie Paredes

Oct 14, 2016

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Pedro Segura is your GOTO guy!!! Helpful, kind, smart ---very knowledgeable. He was instrumental in me purchasing my Sienna. I was also very satisfied with David in the Finance office who was very helpful when I needed to purchase the Service Contract for my Sienna. Thank you!!

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josie1964

Oct 14, 2016

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Pedro Segura is your GOTO guy!!! Helpful, kind, smart ---very knowledgeable. He was instrumental in me purchasing my Sienna. I was also very satisfied with David in the Finance office who was very helpful when I needed to purchase the Service Contract for my Sienna. Thank you!!

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ToyotaDriva

Oct 13, 2016

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I brought my car in for service last week and worked with Caroline. She was a pleasure to deal with and very professional. These visits make me want to continue coming into Westchester Toyota.

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clao5875

Oct 12, 2016

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Frances was very helpf and knowledgeable about the car. He went out of his way to assist us. He made sure the car was ready for us at the time he said it would be

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HappyCarBuyer

Oct 12, 2016

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Our aged 1999 Corolla died on 95 after a long and decent life. My husband was in a pickle; he needed a work vehicle ASAP. My husband and I were randomly assigned Francis as a Westchester Toyota agent for a routine leasing agreement. We walked into the Toyota dealership convinced we wanted to get a lease on a new Corolla, but when we found ourselves worrying about the price, he was so helpful in giving us "used car" alternatives that would lead to permanent ownership. In practically no time, he was able to show us the entire used inventory and helped us weigh the pros and cons of each. He knew everything about the whole purchasing process as well as fully explaining the technical specs of the car we were interested in.Francis was totally helpful in explaining both the leasing procedure as well as the purchasing procedure of a used vehicle. The transition of our insurance was seamless and Francis acquiesced our every question and need. If you go to Westchester Toyota, don't go in blind. Ask for Francis by name and get the best service they have to offer.

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Reece

Oct 11, 2016

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I've been dealing with Willie Vesey at Westechester Toyota for over 9 years. He's been taking care of mine and now my daughter's cars. I wouldn't trust my cars to be serviced by anyone but him. If you ever find that you need to get your Toyota serviced ask for Willie when you go in and know that he will be knowledgeable and honest and most of all entertain you with his great humor while you wait.

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anthonyespo4

Oct 7, 2016

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Great service from adrian valerio from the minute i walk in the door and was placed in his office. He listen to my concerns so may vehicle could be fix the right way had me road test the vehicle with a mechanic to make sure my concern was understood. I was able to fix my vehicle within my budget.

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Booma

Oct 7, 2016

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Toyota for life it never fail me yet so am sticking with Wat works.my daughter first car will be a Toyota and ama trade mytoyota high lander for a 2017 one.

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Joe123456

Oct 5, 2016

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First impression was very interested in my needs and wants did his best to insure I got the best deal and treated me importabt...a definite asset to Toyota....

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Skymm

Oct 4, 2016

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Este Es el carro numero 3 que he comprado de este dealer. Pero Esta vez el servicio fue Mas que fenomenal con mi representante de venta. Jesus. Fue todo Una experiencia diferente en comprar Un vehiculo sin precion y mucha pasiencia. Gracias Jesus y Fabio.

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david

Oct 3, 2016

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I recently purchased a 2017 Rav 4 from Westchester Toyota. I must say that the process was smooth and stress free. My salesperson, Lionel, was very personable, knowledgeable, and thorough in explaining every step of the car buying process. Lionel, I appreciate all the efforts you made to ensure my happiness with the car purchase. You are the man and all the best to you!-David

JC

Jose Caceres

Oct 3, 2016

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Robert was knowledgeable about the product and was forthcoming with the fees and information...he did the best he could in terms of finding me a deal for the car that I wanted...definitely look him up for your next car lease or purchase

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ASankey

Oct 1, 2016

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Buying my first car was an experience but Pedro was so helpful and friendly!!

DB

Diojhana B.

Oct 1, 2016

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My first time visiting Toyota at Westchester...To begin all staff were friendly and made me & my dad feel welcome. Salesman Pedro Segura was amazing provided efficient information and answer all my questions adequentely. Not only am I satisfied but I will be back when its time for a new veichle. Thank You Pedro !!

UA

Ulysses Ayala

Oct 1, 2016

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Had a great experience. It was a fast and quick process. Everything was clearly explained to me.

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MSCHUMAKER

Sep 30, 2016

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Went into Westchester Toyota looking to buy a brand new 2017 Toyota Camry but was hit with a run around as soon as I got there. There were so many hidden fees that it just did not make sense to me. I went over to New Rochelle Toyota and they were able to give me the same deal without the fees Westchester Toyota was applying onto the purchase. Please stay away from this dealership

DT

Doctor T

Sep 30, 2016

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i brought my car in for service last week. I dealt with Caroline Monegro. Everything was great. She went over everything that was going to be done with the car. She also asked me if there were any problems or if i had any questions about the car. That was a nice touch. No one before had ever asked that (this is my third highlander). Most important though, is that she promised the car would be done in the time specified. I am a doctor and only had a small window of time to get the service done. while there i picked up some floor mats. Andrew and peter were also very professional and helpful. When i picked up the car Caroline went over what was done and I was on my way quickly. overall, a very pleasant experience

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Love1976

Sep 28, 2016

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Walter is a very great and caring person with a lot of patience. He got me just what I needed and answered all my questions. Would recommend him to everyone who's thinking of buying a car. Great Work!

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LISARAV

Sep 27, 2016

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I WAS TAKING MY VEHICLE TO NEW ROCHELLE TOYOTA WHAT A DIFFERENCE THE ATTENTION I WAS GIVEN WAS STELLAR ROBERT GARCIA WAS ON POINT WITH HIS EXPLAINATION BUT ALSO ADVISED ME WHEN TO COME BACK AND WHAT SHOULD BE DONE AT THE TIME NEW ROCHELLE DOES NOT HAVE A CLUE HOW TO HANDLE CUSTOMERS ROBERT GARCIA IS WHAT A SERVICE CONSULTANT SHOULD BE LIKE

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vic84grand

Sep 27, 2016

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I WAS TAKING MY VEHICLE TO NEW ROCHELLE TOYOTA WHAT A DIFFERENCE THE ATTENTION I WAS GIVEN WAS STELLAR ROBERT GARCIA WAS ON POINT WITH HIS EXPLAINATION BUT ALSO ADVISED ME WHEN TO COME BACK AND WHAT SHOULD BE DONE AT TIME . NEW ROCHELLE DOES NOT HAVE A CLUE HOW TO HANDLE CUSTOMER ROBERT GARCIA IS WHAT A SERVICE CONSULTANT SHOULD BE LIKE

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Balandra67

Sep 26, 2016

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I went to Westchester Toyota just to look at a few cars. Shawn came and introduced himself to me. I explained my situation to him he assured me that they could him me. He showed me a few cars that fit my needs and budget. I left happy and satisfied thanks to the team at Westchester Toyota.

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Nandez17

Sep 25, 2016

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My friend bought a car from Jesus and I got recommended by him. He was right this guy is very knowledgeable of what bi does. AM very happy with my new sienna. Thanks guys

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Nandez17

Sep 25, 2016

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My friend bought a car from Jesus and I got recommended by him. He was right this guy is very knowledgeable of what bi does. AM very happy with my new sienna. Thanks guys

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Mark S

Sep 24, 2016

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Raul Gomez was my salesperson. He went above and beyond to meet my needs, including delivering my vehicle to my home. I appreciated his professionalism and service.

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Rob c

Sep 24, 2016

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Being a long time customer of Westchester Toyota I am in a great position to recommend this dealership. Sales and service departments are excellent. You can't go wrong.

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LamarOdom

Sep 24, 2016

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My experience with Jay was wonderful, he build a great relationship with my wife and I, he was very patient with us to the point where we built a relationship and planning to go Kingston Jamaica. I strongly recommend his services to anyone looking to purchase a vehicle.

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Bb

Sep 22, 2016

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I I found my car salesman to be totally professionally and knowledgeably in his cars that he was selling. Also., he was readily available and easy to work with in the leasing of the vehicle.

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Jackie22

Sep 21, 2016

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I was referred to this dealer by Baher's cousin. Baher helped me get into the RAV4 I wanted. Made the process very simple for me and I am absolutely in love with my new car! Thanks Baher!!

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gwen1234

Sep 19, 2016

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Lionel Rodriguez was a pleasure to work with. He is a young sales person who seems like he has a bright future in this field. He was very accommodating to my needs and did his best to meet all of my demands. For these reasons, I was able to close a great deal that benefited me and my family. Tausif Raza is very friendly and easy to get along with. During the finance meeting, Raza created a comfortable atmosphere where I could easily express my thoughts and have my questions answered due to his explanatory manner. The manager, Felix was great as well. Because of the hospitable and friendly environment, I will recommend Westchester Toyota to all of my friends.

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Steipi

Sep 19, 2016

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Randy Martinez was such a great person to work with! We never felt pressured, he worked with us, looked out for our interests and answered all our questions. He really went the extra mile., and we ended up with a car we just love--a 2016 Prius Four. Fabio led us through the financing and was very clear with a complex process. Unfortunately, I do not remember the insurance person's name, but he was awesome, too. Would totally recommend this dealership!

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gwena1234

Sep 19, 2016

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Lionel Rodriguez was a pleasure to work with. He is a young sales person who seems like he has a bright future in this field. He was very accommodating to my needs and did his best to meet all of my demands. For these reasons, I was able to close a great deal that benefited me and my family. Tausif Raza is very friendly and easy to get along with. During the finance meeting, Raza created a comfortable atmosphere where I could easily express my thoughts and have my questions answered due to his explanatory manner. The manager, Felix was great as well. Because of the hospitable and friendly environment, I will recommend Westchester Toyota to all of my friends.

CN

Collazo NYC

Sep 17, 2016

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It was just the second time I was there I come all the way from queens and I don't regret it I got a price I can work with and easy negotiating thanks.... will definitely recommend family and friends

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Proud Owner

Sep 16, 2016

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LaShawn was a friendly, helpful and, knowledgeable. With his help I was able to purchase a 2013 Toyota Sienna LE. Great service I would recommend anyone to purchase their next car from there.

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tmercer12

Sep 13, 2016

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visit was awesome from the very start Gabriel was very patient told him what I was looking for and he did exactly that highly recommend.

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yellowbird

Sep 12, 2016

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Robert Garcia is knowledgeable, fast, and hard working. This was the second visit with Robert, and both were well received. I would recommend him to anyone.

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owen

Sep 11, 2016

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I had a very long process to purchase my new truck it had to be special ordered and then they stopped building the current year that I submitted. The truck ended up being built as the newer model for the same price without question. Even though the process was extensive the dealership was great throughout when I went through my sales manager. I got recent updates and they never stopped looking for another truck already built they could trade for so I could get it sooner. I live far from the dealer and they helped me work with the lender so I only had to make one trip for the pickup. They are very workable. The biggest plus was there were no games here. I went to many dealers and every one of them played all the games we all know and love that makes buying a new car make you cringe. They were very thorough, professional, and just a pleasure to deal with. I would consider buying from them again even though I live far away. Any questions about the vehicles they either knew of found out for me right away. Dennis Clarke is my finance guy doesnt pressure you into buying things you dont want to, same as everyone else i dealt with, which is a huge plus for me from a dealership. Robert Rios knew a lot on vehicles; cars and trucks, which is also what i look for when buying, i want someone that knows more than me when i go to buy and I do my homework. John Madera was the manager that I dealt with mostly and I am very pleased, he gets things done, gets back to you, and in a timely fashion. the only negative was sometimes dealing with other people that didn't have my account weren't as helpful. All things considered I recommend.

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Vg53

Sep 11, 2016

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Pedro was main reason i purchased a car there and was a true proffesional!!! I will recommend him to my friends and look foward to working with him in the future.

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KA1975

Sep 9, 2016

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I had an appointment at 10:30 am this morning to discuss my options on purchasing or leasing a 2016 4 Runner. To be honest before i arrived at the dealer ship I did not know what to expect. I was just going with the idea that I was going to be pressured into something i didn't like or something that would make me upset and walk out the door. But that was FAR from what I experienced. Mr. Robert Rios was extremely Patient, knowledgeable to the questions i was asking and his demeanor was very pleasant and made me feel comfortable. As I left the dealer ship I realized that i had left an important work pass in my old 2002 4runner . I went back to the dealership to get my parking pass but the car was sent off to the service department. When i contacted and told Robert what i had left behind he voluntarily went out of his way to get my pass from the car at the service center and bring it to my place of residence.This level of service is by FAR above and Beyond what i expected. Robert Rios is an extremely great sales professional and an asset to Westchester Toyota Konstantinos

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Donlucio33

Sep 5, 2016

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Raul was a great sales person- through every step of the way he helped me through the process of renewing my lease and looking at options. He took me through the test drive and all my financing options and was very clear on what I was paying for.

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Shawnwrght

Sep 5, 2016

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I was serviced extremely well. My family was shown an immense amount of respect and we were well informed. We will definitely return to thus dealership if we purchase a new vehicle

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Hello

Sep 3, 2016

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Walter was very considerate and knowledgable. He was able to work with me to get me the best car and I feel like I made the right choice.

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camry lady

Aug 29, 2016

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Mr. Garcia did a great job taking care of me and my car, he tried everything he could to get me the best and I will definitely come back. He is the best service consultant I have ever met. Thank you very much!

PB

peter baidoo

Aug 26, 2016

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Jesus Suarez has been working with me from day one. he's been great assisting me to make the right choice. awesome dealership. would recommend it to anyone

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catarata1

Aug 26, 2016

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I came in for a scheduled maintenance and a tire with low pressure, I was in and out in a quick fashion and with a new tire thanks to Toyota tite and wheel protection.

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Julez

Aug 25, 2016

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Exceptional service from start to finish. I walked in the dealership not knowing what to expect but walked out feeling like a VIP. My experience was great.

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Osphill0117

Aug 24, 2016

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Outstanding service and professionalsm i would recommend anyone to come here he took his time and answered all my questions with patience and i thank him and Toyota for that and this beautiful car i cant be happier

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DJdave

Aug 20, 2016

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Very good experience. I was able to make a deal and get back to work very quickly. Picked up my car Saturday morning and I was able to trade in my old car to them.

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Hubbieme

Aug 19, 2016

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Sat.13,2016 the exitement of leasing turned into a nightmare, when after waiting 7 hrs we were preassured to accept another terms under the heat of the financial office, stress for being waiting too many hours, my husband and I are over 70 years old, and and the preassure of accepting a much higher amount in down payments. It was just. an standard model only 2016. I didn't even got the color I wanted, white., because they didn't have it and I had to pay more for a "transfer" unbelievable. We accepted just because we were in shock.

KR

Kevin Rumsey

Aug 18, 2016

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Walked into Westchester Toyota and Baher greeted me. I've been searching for a prius three touring for weeks now. Went to four different Toyota dealerships and they were all rude and quick to give me the run around. Baher took his time and got me the prius three that I wanted. Excellent customer service.

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Joseph and Mary Barletti

Aug 18, 2016

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Dennis was so knowledgable, he even advised us what to do when we go to have our first service check up-he was quick and so organized even though he had an immense amount of papers for us to sign and initial, but his presence of politeness and courtesy made it painless-great, great experience

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ppena1206

Aug 17, 2016

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Lionel was very helpful during the process of me receiving my car. He even picked me up from my house in Manhattan twice. Lionel was very knowledgable and gave me a good deal on my Highlander.

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ronald

Aug 17, 2016

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I had great service here and will recommend anyone here. They help I got was amazing and I was able to come home with a nice car for me and my family

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Jcleo88

Aug 17, 2016

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I was recommended to Carlos Paulino by an adquaintace for help regarding a new car. I was in a bit of a jam where I had a Lincoln Navigator with a 21% percent interest rate. Carlos went to work and helped me buy the vehicle and put the negative equity into a Toyota car. It was a smooth transition and I was relived. I recommend him to any one with any car trouble for helpful transition.

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2013Prius

Aug 13, 2016

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I bought a 2013 Toyota Prius Plug-in Hybrid. My salesman was Francis Nunez, and he was very helpful. He patiently answered every question from my and my wife, and stayed late to help us.

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ToyotaCorolla

Aug 13, 2016

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This is our second purchase from westchester Toyota. We dealt with Baher and Pablo. Both of these men had great customer service. We are extremely satisfied with our purchase.

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josephsuh

Aug 12, 2016

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I made an appointment with this dealer for the express purpose of test driving a Scion iA. I confirmed with my salesperson the day before the test drive that they had a Scion iA. On the day of the test drive, I got confirmation from the salesperson about the test drive & I even changed the time of the test drive to an earlier time. When I got to the dealership, they took a copy of my driver's license and I waited for the car to be prepped. After a few minutes, the salesperson told me that they had sold their only Scion iA that morning. They asked me if I was interested in test driving a different cars. When I told them that I was not interested, they asked me if I would be interested in test driving at the end of the month when they would have another Scion iA in stock. When I told them that I was not interested, they told me that they could get another Scion iA from a sister dealership but that I would need to put down a deposit. I decided to leave and they had the gall to tell me to wait for the manager to come by and thank me for my visit. I just left.This dealership was a complete waste of time for me.

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Ken.hud21

Aug 10, 2016

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I would recommend this dealership to anyone who want some vehicle the people here are friendly and very helpful. They made sure that I left there satisfied with the help car I wanted and with a rate I can afford.

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Carol

Aug 9, 2016

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Mr. Gomez was very professional, courteous and helpful. Would recommend him to other customers and is a credit to the dealership. Will return for future purchases/leases.

JR

Jalieth riley-bryan

Aug 8, 2016

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I gave them an excellent rating because the sales man was very nice, clear, and spend a long time clearifing any questions my mom and I had regarding purchasing a new car.

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Biljoel

Aug 7, 2016

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He explained step-by-step the care of my vehicle he took the time to explain What my car need service in. And wait time was not ridiculous I was taking care of and timely matter.

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heaven

Aug 3, 2016

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It was very good experience that I got it from my dealer. Excellent works. I appreciate all the service that you made.THANK YOU Mr. ROBERT GARCIA.

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Beth

Aug 1, 2016

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Cristian was so helpful, he did everything for me to get my first car, good customer service I got from him, I definitely will recommend him to others.

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Mohammed Kareemuddin

Jul 28, 2016

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As usual, I had a wonderful experience at Westchester Toyota lead by No other Mr David Lee & Tausif Raza & Faruk shahzad. I will continue to come here and will very confidently refer my family and Friends.Thank you

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Julito1230

Jul 28, 2016

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The salesman was very helpful and very polite.. I enjoyed my visit to the dealership.. Everything was explained to me.. Great customer service and very friendly atmospheres.

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Flako4512

Jul 27, 2016

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Amazing service to say the least! Went in with no appointment and Adrian took great care of my vehicle. Was very detailed with the work that was needed and recommended. Glad I service my vehicle with him. Kudos to Adrian.

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Dingbat

Jul 26, 2016

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I bought and did financing elsewhere. Raul was friendly and mostly useful. The finance guy who tried to sell me a warrantly seemed disinterested and kinda sleazy. The manager was OK. The car is great. The price was OK, but they hit you with some $800 liability inspection, which seems like nonsense to me. They chopped a little off the price when I balked at the unexpected fee, but unsure why pricing has to be so vague and floating in this era of mass information. Behavioral economists would tell you that you could sell more cars, probably even at a higher price, if all fees were clear and up front. There was only one key that came with the car - another couple hundy to get a copy. Pisses me off. All in all, it was OK.

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midnight14

Jul 26, 2016

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Lionel made my experience at Toyota pleasant. He was not a pushy salesman, but yet he knew how to sell a vehicle. He had a lot of patience, especially because I kept revisiting with different family members. He answered all of our questions even after we bought the car. He kept us happy and smiling even when we had to wait to see the next person to buy our car. He even cleaned the car and fixed some minor details He was flexible with his time even when I kept switching days and times. I would recommend him to a friend who is thinking about getting a car. Would bring her directly to Lionel.

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nick stevis

Jul 26, 2016

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Everyone went above and beyond. Carmen was determined to make this happen and addressed all our concerns. She is very professional. I would recommend this dealership to other.

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review

Jul 26, 2016

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It is hoped that my recent buying experience was customized to my unique circumstances and will be reflective in my ongoing relationship with this dealer.My sincerest thanks to salesman Robert Rios, finance person Joe Kundrad and Allstate insurance rep, Adesina Idowu who all helped in making the process a 'one stop' shopping event.

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Natiolypena

Jul 25, 2016

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Christian martinez did a great job taking care of me, tried everything he could to get me the best and i will definitely come back. Thank you chris.

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Elboy02

Jul 25, 2016

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Gracias a el staff claudio y demas staff que nos trataron magnifico. Una inolvidable experiencia. Gracias. Recomiendo que vengan a este lugar para su proximo carro

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ChrissieSoccerMom

Jul 23, 2016

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Buying a minivan my experience buying my minivan today was excellent rowel took really good care of me. He was extremely thorough and showing me all of what the sienna LXe offered. Though I was on the fence about whether or not to buy a minivan or an SUV he showed me both options and helped me to make my final decision

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nypassportataol.com

Jul 23, 2016

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Carlos was top notch, He was very helpful and understanding. My only issue was with he dealership itself as the manager never came over to introduce himself to me as I was buying one of his cars. I have never had that experience before It would be incumbent on the person in this position to avail himself to a customer who was spending this amount of money to at least introduce himself and say thanks and good luck.

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Kim

Jul 22, 2016

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I had a great experience with Westchester Toyota Scion! Randy was very patient throughout the entire car buying process, and made sure all my questions were answered as this was my first new car. I will definitely be a return customer!

AP

Antonio Parras

Jul 20, 2016

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It's our first time to buy a car in Toyota and our salesman Pedro made it so easy! From day one till we brought our car home his been very helpful with us.His an expert in what he do as he knows his craft.He even have engaging personality that you would like to continue until the deal is accomplish!!!

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omara

Jul 19, 2016

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I have purchased several cars at Westchester Toyota and have always had a great experience, this time it was an even smoother one with Pedro my salesman, even coming in person to my work to finalize paper work on the car I was leasing and decided to keep.

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debpriZt9

Jul 18, 2016

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As soon as I sat down to discuss a potential deal with Claudio, he was honest about everything. He immediately went to work for me, and got me a great deal! Elizabeth, in the Allstate office, saved me over $300 per year by switching from Liberty Mutual to Allstate. I was really taken care of!!

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Goodcarguy

Jul 18, 2016

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Rich always makes a point of going above and beyond the usual service and adding his own special commitment to excellence.Rich always delivers a quality experience..Having known and counted on Rich for many years now--I can honestly say I am always impressed by his dedication to doing such a great job for all his customers!

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Evans68

Jul 16, 2016

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I went with my father to see a couple used highlanders. We were greated by Jesus saurez We saw one that catch our attention but latter we decide to purchase a new one. We went back a month latter to ask for Jesus and there he was he order our car and a week latter we were driving this beautiful highlander. I recommend this dealership and of course Jesus. 5 start service

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Kitwaru

Jul 16, 2016

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Westchester Toyota always helps me with my vehicles. Manny Duarte was very helpful with everything. Will come back here to get any new car I get

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Tammy

Jul 16, 2016

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My experience at Westchester Toyota was a great one! Wilson was very professional and a GREAT listener with a calm disposition! Although I had many questions, he patiently took the time to answer them and clarify any misunderstandings. He displayed a clear understanding of my needs as his customer. I walked away feeling confident in my purchase because of Wilson's intent work ethics in making his customer first priority! I will definitely return when I am ready to purchase my next vehicle at Westchester Toyota. Thank you Wilson!

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Stackz

Jul 15, 2016

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Really friendly environment feel like my time was appriciated and will always come back here for my at her auto in the future highly recommend

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debpriZt9

Jul 15, 2016

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As soon as I sat down to discuss a potential deal with Claudio, he was honest about everything. He immediately went to work for me, and got me a great deal! Elizabeth, in the Allstate office, saved me over $300 per year by switching from Liberty Mutual to Allstate. I was really taken care of!!

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Ashleyboop

Jul 15, 2016

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Robert Rios & Dennis Clarke took the best care of me & I am forever grateful! Best service ever, I love my brand new Toyota Corolla ! Thank you both

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NewPriusDriver

Jul 14, 2016

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The leasing process was very easy and straightforward. The staff was very helpful and flexible. Thank you Wilson for helping me find exactly what I was looking for.

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duanemg

Jul 14, 2016

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When I arrived at Westchester Toyota I met Wilson Balbuena. Wilson was very kind, patient and understanding, he made me feel very comfortable while I was in the dealership. I will definitely be a return customer. Wilson never made me feel like it was all about the sale, he wanted to make sure that I left happy even if that meant not getting a car at all. I definitely did leave happy it was an absolute pleasure thank you Wilson.

DJ

Dream jet1234

Jul 13, 2016

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Lionel Rodriguez took lots of time explaining the process of leasing a car and options, and how they worked, also he went over the contract and answered all our questions. Once we decided on which car was the best one for my wife and i we decide on a color which they did not have at the time... Lionel went beyond to look for the color we wanted , within a week he found one at another dealership which was delivered that same week. All were extremely courteous and professional.

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Kcorrea

Jul 12, 2016

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On July 11, 2016 I walked into Toyota Dealer on Central Ave Westchester to purchase a vehicle for my mother. I the undersigned have a Toyota myself. I finally convinced her to join the Toyota family. When we entered the dealership we were welcome professionally and respectful. I was very happy to experience this again along with my mother. Of course she was nervous, but they explained everything to her and made her feel comfortable. They let her test drive it and explained every little detail on the vehicle. At the end of the day she was still a little but very happy with experience and the vehicle she purchased. Thank you Toyota and thank you Lionell Rodriguez and Gabriel Queries.

DA

Dream air 1234

Jul 12, 2016

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Lionel Rodriguez took lots of time explaining the process of leasing a car and options, and how they worked, also he went over the contract and answered all our questions. Once we decided on which car was the best one for my wife and i we decide on a color which they did not have at the time... Lionel went beyond to look for the color we wanted , within a week he found one at another dealership which was delivered that same week. All were extremely courteous and professional.

MA

Mohammad Asim

Jul 12, 2016

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Customer service was great. Baher was my sales rep and he laid out all my options. I am completely satisfied and will definitely come back tomorrow with my cousin to make the final decision. Tausif Raza, the finance manager was also very helpful. Great staff.

SC

sahary cenit

Jul 12, 2016

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Mr. Rodriguez has excellent communication skills along with taking the time to make his customers feel at home. Very friendly and he's not a know it all he will also seek for help from his superiors need be, which is great team work therefore excellent customer service overall....

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Ppayano

Jul 9, 2016

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I leased a 2016 Toyota Corolla s white. Very good customer service. I would recommend this dealership. Friendly staff that works with you. Thanks for everything.

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Rosasosa1956

Jul 9, 2016

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My salesperson Carmen was very helpful throughout my purchase for my 2016 RAV4. Everything went smoothly and quick. Carmen was very understanding of my needs and helped me pick the perfect car.

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Hmanning1

Jul 9, 2016

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I had a great experience while buying my 2016 Toyota RAV4. My sales person Carmen was very understanding of my needs and helped me find the perfect car. Thank you very much for everything.

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Hrod

Jul 9, 2016

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I went for brake change and in less than 2 hours my car was done. Great job no complaints so far. Annabel was truly exceptional, she was very helpful, pleasant and polite outstanding customer service

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Jackie_glez

Jul 8, 2016

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The service was great , Francis was there to assist with everything i needed. Very well organized set up they have. Glad they where there to help with what i went in there for

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Rbarb

Jul 8, 2016

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Everyone at this dealership was very professional, responsive and helpful. My questions were answered quickly and completely. Issues were addressed and resolved promptly as well.

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elizabeth0205

Jun 30, 2016

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My service experience was excellent. Hector assisted me with my 05 Camry and even offered a complimentary car wash once everything was done.He was very professional and really knows his stuff. The other staff were just as exceptional. I would recommend hector for anyone whose looking to get the real deal on services. Thumps up Westchester Toyota!

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elizabeth baez

Jun 30, 2016

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My service experience was excellent. Hector assisted me with my 05 Camry and even offered a complimentary car wash once everything was done.He was very professional and really knows his stuff. The other staff were just as exceptional. I would recommend hector for anyone whose looking to get the real deal on services. Thumps up Westchester Toyota!

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Ejoy

Jun 29, 2016

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Sales rep Gabriel Quero made my experience at Westchester Toyota a positive one. He was informative and helpful, even driving me from my home and back again when I didn't have transportation to the dealership. When the floor mats that he had promised were in the trunk turned out not to be there, he proved himself a man of his word by going to exceptional lengths to supply them, several days after I'd completed the purchase. Westchester Toyota might improve their internal communications; days after I bought the car , I was still receiving emails asking if I'd made a decision. But with Gabriel Quero as my rep, I was able to forget such minor glitches and my overall experience was a good one.

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davidh

Jun 28, 2016

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I took my pre-certified vehicle to Westchester Toyota due to engine noise. They claimed no noise was found, while 2 Toyota dealerships agreed there was a problem.

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Johnq

Jun 28, 2016

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I went to several dealerships to get a Toyota Highlander xle. Westchester Toyota gave me a great deal for the exact car that I wanted. Manny Duarte was very helpful in the whole process.

MD

My dream truck

Jun 26, 2016

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I walked around the dealer to make sure they had the truck I wanted in the lot, after going to the back and not seeing it I've decided to just ask for some help. Within seconds; Michel my sales person asked me if I needed assistance. Couple hours later I left with my dream truck. Thank you westcjester Toyota!

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pmoyano4

Jun 25, 2016

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Customer service was great. My dealer worked with us all week to ensure we were happy with our deal. The team worked hard to meet all my needs and requirements.Robert Rios went above and beyond to meet my expectations. Would definitely recommend this dealership for good customer service, well maintained cars, and overall great deals .

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Rafael

Jun 25, 2016

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Faruk shahzad is fantastic. I will always come every time I need the car. I highly recommend him to everyone. Excellent person. Best experience in can imagine.

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Toyota123456

Jun 25, 2016

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It was great experience no pressure I got the price that I was looking for , great serviceI got the color I want , very simple easy process Very happy

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Jjavier218

Jun 25, 2016

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After looking around for a comfortable vehicle for a few day Wilson made it happen . I got the perfect vehicle for my family that's growing a Toyota Highlander in white . Wilson was very helpful, everything was fast ,easy and I left with the car I was looking for a few days .Thank you.

LB

Lennox Benn

Jun 25, 2016

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Sales Rep was quite knowledgeable and extremely helpful going the extra mile to make sure we were satisfied with our purchase.

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vic84grand

Jun 24, 2016

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MY SERVICE VISIT WAS VERY GOOD.MY SERVICE REP WAS ROBERT GARCIA HE REALLY FOLLOWED UP MY VISIT AND WAS VERY HELPFULL THRUOUT MY VISIT

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Toyota1

Jun 23, 2016

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This has been my first time at Toyota and I have to say Anthony is truly a gem ... Never have I meet a sales person so kind , generous and knowledgeable. Anthony went above and beyond the call of duty with us ... He made the entire experience stress free I have and will continue to recommend him ... It wasn't all about the money with them but instead it was about making sure the customer was satisfied!!! Thanks Anthony and westchester Toyota !!'

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cars3326

Jun 22, 2016

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Robert Garcia was very helpful and knowledgeable. He explained everything very clearly and he was extremely polite and personable. I truly enjoyed my experience at this dealership because of Mister Robert Garcia.

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Guira Aguilar

Jun 20, 2016

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Its been the most pleasurable car buying experience I've ever had with Anthony Lekocevic. He was so sincere kind, went out of his way multiple times to my job, and home to make sure the deal we had would pull through. He also picked up my children while I was in the finance office with Fabio. I've never had a more professional, honest, and nice salesman car buying experience ever like this. Westchester Toyota has my business for life as long as Anthony is taking care of me and my family! Thank you so much I love my new Toyota Corolla sport! God bless Anthony and Fabio with finance. Sending all my friends and family to you guys! :)

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GairaAguilar

Jun 20, 2016

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Its been the most pleasurable car buying experience I've ever had with Anthony Lekocevic. He was so sincere kind, went out of his way multiple times to my job, and home to make sure the deal we had would pull through. He also picked up my children while I was in the finance office with Fabio. I've never had a more professional, honest, and nice salesman car buying experience ever like this. Westchester Toyota has my business for life as long as Anthony is taking care of me and my family! Thank you so much I love my new Toyota Corolla sport! God bless Anthony and Fabio with finance. Sending all my friends and family to you guys! :)

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Bhafzal

Jun 18, 2016

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Great experience buying a car from Westchester Toyota. Easy going great customer service. Thank you Faruk for your help and your support. And I will recommend this dealership to my friends and family.

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Omni

Jun 18, 2016

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I have purchased seven Toyota cars and never had a good experience. This was the first time. Francis Nunez was the best salesman I've come across. Very professional. I hope he's still there when I purchase the next car

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Veronica3

Jun 18, 2016

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I had a Really good experience. Francis, the sale person who assisted me in the purchase of my car, was really helpful and knowledgeable. Awesome

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ruth93

Jun 15, 2016

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We have used this dealership for our last 3 cars lease agreements. They have always been helpful and supportive. Our sales person, Jesus Suarez-Diaz was great to work with. He went out of his way to make sure I received the best car for my needs.

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Yeseniaxoxo

Jun 15, 2016

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Christian martinez me ayudo muchisimo en mi compra de mi carro, buen servicis bien amigable, definitavemente se los recomiendo. Gracias de nuevo christian y david.

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Ed123

Jun 15, 2016

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Great people, very friendly . Vincent was great he answer all my questions ,he was very professional and convince me on getting a 2016 Toyota Highlander .

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Joelbiblowitz

Jun 15, 2016

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Easy to work with. After speaking to Gabriel, I didn't have to visit any other dealer. He treated me with the utmost respect and diligence.

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Matthew17

Jun 13, 2016

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Fantastic sales experience with Carmen Sanchez! Carmen is extremely knowledgeable and friendly. She was able to walk me through the sales process with ease. I found the car I wanted at a fair and reasonable price. I definitely recommend you to contact Carmen at Westchester Toyota.

JC

Jennifer Chen-St.Leger

Jun 12, 2016

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My husband really wanted the Highlander XLE in black with almond interior and captain seats. 6 weeks later we got exactly what we wanted. Wilson was very helpful. While we waited for our car to be built, he called us occasionally to check-in and see if we'd be interested in other versions. He was not pushy, at all. We are extremely happy with our experience with Wilson and Westchester Toyota. Oh - I should mention, we drove in from Manhattan in order to work with Wilson. We preferred Westchester Toyota service over Manhattan Toyota. Thanks Wilson, Fabio, Felix and the gentleman that handled our insurance (he even charged my phone for me)! We LOVE our car!

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Nicolerab

Jun 9, 2016

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Gabriel was excellent. He was very clear in showing us different features and the difference between a few model cars we were looking at. He made the experience of buying a new car such a pleasure.

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Tman86

Jun 9, 2016

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They were very pleasant to work with... They answered all my question i had about the car and what add-ons the car had... i would definitely recommend this dealership... i will be back to purchase another car..

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Albert1

Jun 7, 2016

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Great experience. Baher was my sales rep. He was very professional and had a nice gesture throughout the whole experience. He laid out all my options and I am very satisfied with my payments now.

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E.R.

Jun 5, 2016

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Anthony and Fabio were two very professional gentlemen, who made buying our new 2016 Toyota Highlander stress free. They explained all our concerned and treated us like family. We will definitely go back. E. R.

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DAIMARTE

Jun 4, 2016

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THE BEST EXPERIENCE EVER CHARLES IS THE BEST SELLER I"VE EVER MET, HE IS A VERY PROFESSIONAL PERSON WHICH TRIES TO HELP AS MUCH HE CAN. AM SO HAPPY TO BUY MY CAR IN WESTCHESTER TOYOTA

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StephC

Jun 4, 2016

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I had a wonderful experience working with Robert Garcia. He was helpful and knowledge with questions. He also listened and was tentative to my needs. I look forward to working with him in the future!

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Bailey

May 30, 2016

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Raul was great! Everything went well and very smoothly and was super easy. I'd definitely recommend this dealership to anybody looking for a new car.

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Cargirl3262

May 30, 2016

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Robert Garcia helped to answer all my questions in timely fashion when I visited the Westchester location. He was extremely polite and knowledgable, he was able to answer all of my questions without me staying there all day. He seemed to be very personable and relatable, I enjoyed talking with him and I enjoyed dealing with him, I will definitely come back and ask for Robert Garcia!!

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Brad

May 26, 2016

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I had a car coming off lease and they actually gave me money back for it because I had low mileage. I used this to help pay the cost of a new car. They got me the new car I wanted and presented me a bunch of different financing options which was helpful. Ronald (sales person) even drove to my house to drop off some mats that the factory forgot to include.

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Cinemaster

May 26, 2016

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I came into Westchester Toyota with strict parameters and a terrible head cold. The treatment I received from Raul Gomez was excellent and swift. I would definitely recommend this dealership to friends and family. Thanks again Raul and the Westchester Toyota family.

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Filosa15

May 25, 2016

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I bought my camry over a year ago and the service from here is still fantasic. Robert has remaind in contact with me and my husband and we are currently bringing him more buisness because of the exeptional service.

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Flaherty17

May 25, 2016

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I love this place! The service department ( especially Robert Garcia) was excellent! He was honest, very friendly, trustworthy, and helped me understand the issues I have having with my Corolla. I would definitely come back here for my next new car. I was well informed about all the services being done and was taken very well care of. Special thanks to Robert!

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AM

May 25, 2016

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From the moment we entered the store, Herbert greeted us with a smile and assisted us every step of the way. I am happy with my new car purchase and the quality of customer service which is why keeping returning to Toyota. I highly recommend them!

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JBuss

May 23, 2016

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After going to 2 other dealerships and not making a deal because of pushy dealers with hovering managers and repeated number changes/price errors, I entered this dealership recommended by consumer reports and was presently surprised that I finally found a calm, non pushy, well-balanced dealer, Vincent Valentine. Despite the dealership taking us 2 1/2 hours to get their we proceeded with the deal because he presented as direct, gave the numbers straight away correctly, stayed with us and didn't disappear, and was willing to order the color interior/ exterior we wanted and not just push with what was on the lot. I feel he was honest and upheld our needs and the values of a good dealership. I will recommend Vincent Valentine and this dealership because he made a normally stressful event a quick and easy process with no games. He upholds the qualities and characteristics outlined by consumer reports, so we felt comfortable to proceed. I will continue this review after we receive the vehicle as well. Thank-you Mr. Valentine for you are a credit to your dealership.

MC

Melissa Correa

May 23, 2016

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Sooooo after my past experience with them... I still decided to give them a try since the manager was nice enough to follow up. I was trading in my 2014 Corolla S since my lease was up. Originally I was just gonna go to jeep but I really loved my Toyota so the product gave me that extra push. I walked in and a young man named Fernando Rios greeted us and assisted us with our questions. I originally didn't even take my car in fear of being forced or manipulated into a deal. {bad experience lol}. Fernando was calm,collective and very professional. He asked me about my concerns and gave me no feeling as of being pressured!!! After helping me with my questions he proceeded to showing me the vehicle. I originally didn't like the base model of the RAV 4 which was the car we came to look! He took into consideration my wants and needs and showed me the SE. On the way there I saw the hybrid and wanted to try it. He was patient and didn't mind showing every car if I wanted! After test driving the car I wasn't happy with it, so we went on to test driving the SE!! I looooved it! Fernando was the easiest person and most pleasant sales person I've worked with and met. The negotiation process was super easy and when the vehicle I wanted wasn't available he quickly located it for me and had it ready. Any concerns or wants he made sure I was satisfied with!Thanks to the Finance Manager Fabio as well for making everything easy to understand and making sure i was taken care of. I would recommend to everyone the great experience I had with westchester Toyotas sales person Fernando Rios! as well as Fabio the Finance Manager. I picked up my brand new 2016 Rav4 Se and I'm super excited and happy!!! Thank you guys for making this a pleasant experience.

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Mpascucci

May 22, 2016

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Our 3rd lease from Westchester Toyota was a wonderful experience from start to finish. Anthony Lekocevic was our salesman and he really went above and beyond for us. Not only was he knowledgeable, helpful, and patient, he was so nice to talk to. Whenever a person leases a car, there is always a little "down time" while waiting for quotes, paperwork, insurance and plate transfers. Anthony say with us while we waited for the aforementioned services and was so nice to spaek with and he was so friendly. We never looked at a clock windering "HOW MUCH LONGER?". He came through on every promise and was right on time the day if pickup, waitung for us with a handshake and the perfect level of personal attention. We truly felt we were his nain concern, and like we were the only people in the dealership (even though it was a Saturday afternoon and the place was packed with customers. We truly thank him for all that he did to make out experience pleasureable.Joe Kundrat has now worked the financing with us on our last three leases at Westchester Toyota. After our first lease, we insisted that Joe handle the next two leases. His customer service and attention to detail is unsurpassed. He guided us through the process in an honest and professional manner each and every time he worked with us. Joe is a true expert at what he does. He was ready for us at the exact time we were ready for him. We did not have to wait. Joes extensive knowledge of both cars and financing, makes him the perfect man for his job. He is friendly and honest (qualities you don't see to often at car dealerships anymore). Thank you so much Joe!Marisa and I plan to use Anthony and Joe for ALL of our future leases, provided they are still working at Westchester Toyota. All in all a FIVE STAR EXPERIENCE from beginning to end!

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Dora Leon

May 20, 2016

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I visited the Yonkers Toyota Dealer and was greet by Francis Nunez who treat my mother and me with courtesy and very polite. We visited your side looking for information about how will be the process to turn in my mother's current leased Toyota Rav4 for a new auto. The process was explained to us in a simple manner where we understood everything. No transaction was taken at that moment when we were visiting but I will look again for Mr. Nunez to service us. My opinion about Mr. Nunez is that he is very knowledgeable at what he do.

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Famela24

May 17, 2016

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Yo fui a Westchester Toyota y me atendio Ronald. No esperiencia fue genial. Aunque no pude comprar el carro por el momento me trato bastante bien y fue muy cortes con mis pedidos. Repondio toda mi preguntas eh inquietudes. Recomiendo a ronald para toda su compra de carros. Cuando este preparada para comprar de seguro que visitare a westchester Toyota.

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Barbara Rock

May 17, 2016

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The customer service rep. Herbert Alford was very pleasant, patient and very informal. I I would recommend friends and family to buy a vehicle here anytime.

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Benkis09

May 16, 2016

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It was a very pleasant experience the staff very friendly n professional the sales men (Jesus Suarez) accomplished all my needs and also make me very confortable , im not ready to buy but jesus made me understand what I needed to know about the toyota corolla that i want , thankss!!!!!

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Catp

May 16, 2016

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This is the second car we buy at Westchester Toyota, both from Pedro who dedicated a great deal of time making sure we were comfortable with our selection. We enjoyed our 2010 Scion XD and I'm sure we'll enjoy our new Rav4 as well.

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Ondoy

May 16, 2016

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Wonderful experience. A huge Thank You to Sam Marji. The transaction was smooth and Sam was easy to deal with. Response and answers your questions quickly personal or over the phone.

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Stackz

May 16, 2016

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It was a very pleasant experience the staff very friendly n professional the sales men accomplished all my needs and also make me very confortable with my visit can't wait to go back for a new experience

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Tcarney1

May 16, 2016

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The entire westchester toyota staff was great and helped me out to get my 2016 toyota avalon xle. Manny duarte was extremely knowledgeable with showing me the features of the car and following up with me

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DRILLED123

May 16, 2016

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This was a great experience I went to the dealership expecting to not find a good deal but I was very happy with the way things worked out. So we got in the store and were greeted by Vincent and we asked to see a all wheel drive sienna ans he showed us a new 2016 after looking at the price base one it was a bit much and we wanted leather which the base didn't have so then Vincent suggested that we look a pre-owned fully loaded sienna all wheel drive. WOW! it was perfect so perfect that we made a deal on it right away. My wife is very happy with it and my 2 boys even have recliners and can watch the dvd on the screen. Great great van Thanks guys at westchester toyota I will be back for my next car.

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jp

May 15, 2016

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Gabriel Quero was extremely knowledgeable and friendly. He helped get us the perfect car at a great price. Joe Kundrat and Lisa Mungiovi did everything they could to help us finance and insure our wonderful purchase and I would highly recommend them all.

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Salomons

May 14, 2016

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Charles Carmona provided great service very understanding, patience and very professional in every way.

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Ewalshrav4

May 14, 2016

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I had a stress free car buying experience. Anthony and Fabio were both really nice, knowledgeable and very helpful. I will definitely be going to them again in the future and sending anyone who asks their way.

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jp

May 14, 2016

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Gabriel Quero was extremely knowledgeable and friendly. He helped get us the perfect car at a great price. Joe Kundrat and Lisa Mungiovi did everything they could to help us finance and insure our wonderful purchase and I would highly recommend them all.

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Julieth

May 12, 2016

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As on owner of a 12 year old Rav4, I knew it was time to make a change but I was truly delaying the inevitable because I was not looking forward to sales people trying to sell you something you really did not want. In an attempt to avoid this; I searched their inventory to see if I liked anything. I found the one and when i arrived i informed the sales person of what i wanted. I have say that my praises go to Robert Rios who understood and catered to what i needed and wanted. The customer service was EXCELLENT. He had support from his manager John Madera, who was aiding me in the transaction. EXCELLENCE is the word i would use to describe this pair and the service that they provide their customers (like me) while catering to their needs and wants. Thank you for this painless experience. I will most definitely be coming back to see you guys! Thank you Robert and John for the great service last night.

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ARoman

May 12, 2016

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As usual we had an excellent experience at Westchester Toyota. Our sales consultant, Raul Gomez, took good care of us as well as David Lee. We have been faithful customers at this dealership for over 10 years. We will continue to recommend it to our friends and family. Great hospitality from beginning to end. Thank you.

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STEVEN SANTOS

May 12, 2016

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I came in knowing the car I wanted. My sales associate Faruk Shahzad did his absolute best to find me that vehicle within the time I was looking for, and at price I was comfortable with. He was patient, informative and professional. He went above and beyond to answer all questions and make the process as smooth as possible. I am confident if I had and other questions and concerns, I could call him. Looking forward to doing business again when my lease is up. Thank You for everything.

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SteveF

May 11, 2016

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Raul Gomez was a great help throughout the entire experience. From general information to the test drive and completing the paperwork. He was patient and a pleasure to work with.

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Prius owner

May 9, 2016

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Mr Abumalouh helped us all the way from greeting us at the front door to agreeing to the contract terms, which was very helpful. The frank and professional advice helped us a lot in making our final decision.

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Conrad Dore

May 8, 2016

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From the beginning of the purchase of my 2016 tundra crewmax Mr Tausif Raza was highly receptive to all my needs and was willing to get me the automobile just the way I needed it .he mad me feel very comfortable unlike other dealerships/ salesmen in past experiences. The tundra was delivered on time and Mr Raza gave me a GREAT! price and also spent the time needed to make I learned and understood all the features thanks Tausif Raza

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keny2222

May 7, 2016

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It was great because Mr. Faruk helped me patiently buy a great car I never expected to buy today with a very good deal. He helped me step by step in trading and leasing a car.

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Bxodyssey

May 7, 2016

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Faruk was top notch. I would definitely recommend him as well as this dealership to friends and family. This was my dad's first dealership experience in over 15 years. He wasn't disappointed.

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Ed M,

May 5, 2016

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The entire car buying experience at Westchester Toyota was smooth. The price quoted for my 2016 Toyota Camry was the best around and my salesman, Charles, was awesome to work with. I purchased my first Camry from this dealership 13 years ago and hope to come back again in about 15 years!

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Ed M.

May 5, 2016

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The entire car buying experience at Westchester Toyota was smooth. The price quoted for my 2016 Toyota Camry was the best around and my salesman, Charles, was awesome to work with. I purchased my first Camry from this dealership 13 years ago and hope to come back again in about 15 years!

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Clee219

May 5, 2016

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I stopped by last Friday to look into getting my first car. I was interested in the new corollas and was met by Wilson who assisted me in my search. He was incredibly knowledgeable of each of the different models and helped me to figure out which one would best fit my needs. With Wilson's help I left with my new corolla LE and couldn't be happier. Wilson did an amazing job and left me feeling 100% confident in my purchase. Great job, thanks for everything.

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GladysDorilda

May 3, 2016

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Prior to entering Westchester Toyota, I had decided to end my leased Toyota vehicle but then, I met Wilson Balbuena. What a pleasant and rewarding surprise and experience! Wilson Balbuena actually listened to me carefully and patiently. He thoroughly presented options, without being pushy or annoying, and took all my personal and family needs as priority. His calm but business-like approach quickly earned my respect and allowed me the opportunity to reconsider my decision to go with a different car company. In negotiating a new lease, Wilson remained flexible and very professional in honoring my financial needs and wants and thus, earning my business. I leased the new 2016 Highlander and I love it! Thank you Wilson! You did magic! :) I will recommend you and Westchester Toyota to all my friends and family. Gladys

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Creationlynatgmail.com

May 2, 2016

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I found my experience at Westchester Toyota to be phenomenal. I was put at ease during the process of purchasing my first car. I am so glad the manager gave me Carmen Sanchez as my sales representative.

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CT

May 2, 2016

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Very helpful and informative. Jonny definitely went the extra mile to accommodate and assist us in any he possibly can. Although we didn't get the help we went looking for. I will still recommend going and asking for Jonny.

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ljl52477

May 2, 2016

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Lou Leone West Caldwell , NJ Jody was fantastic! Found a vehicle I wanted online and spoke to a lady over the phone to make sure the car was there. Came in and met Jody and he worked with my wife and I to make sure the vehicle and payment was right for us. It was a fantastic experience ! we ac tually drove off in a better equipped Tacoma then we came in on and our payments were less than we received on most new car leases we had researched. Five stars for Jody and the entire team. Thanks!

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Mrpb140

May 2, 2016

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Gene from Pine Brook NJWas pleasantly surprised by the entire team in Westchester. Shopped a few dealerships locally and none of them made a reasonable offer. Sent a request to Yonkers dealer as I bought a previous vehicle there when I lived in NY and they beat everyone elses deal. It wasnt even close. The last thing I wanted to do was drive from NJ to Yonkers but David, the manager, made the entire transaction effortless. We handled most of the stuff over the phone and really just drove in to pick up my new 2015 Tacoma Pretty effortless. Still waiting for something to go wrong, you know. Were talking about a car dealer here.

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Yeseniag72

Apr 29, 2016

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I went to Westchester Toyota to look for a bigger car for my family. I was helped by Fernando he was friendly and knowledgeable. I love my new highlander. I highly recommend to go to Westchester Toyota for a new car.

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Nmuhammed

Apr 28, 2016

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Faruk shahzad was my salesperson and he is the best. Faruk helped me to pick a right car for me. And answered all of my questions. Faruk deals very patiently and honestly.

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My 3rd Rav

Apr 27, 2016

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If you're looking to be in and out for a service appt, this is the place. Comfy waiting room as well as condiments. Anabel got me in and out with no headaches. Will be back in a few months!

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LakerLuver68

Apr 26, 2016

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In 2014 we came in and left with a vehicle, for my daughter it was the greatest feeling at the age of 22 ...... Fast forward 2 years she wanted to try a different vehicle, even though she didn't leave with what she came for, she will return and get what she wants. This is possible due to her salesperson Gabriel Quero explaining to her what she had to do in detail. Gabriel really took the time in explaining to me the many questions that I had which was extremely comforting. When you have someone who is willing to truly help you and not just make a sale, it goes along way. In the end he brought over his manager Sean Berry who also gave good advice that was the icing on the cake. Thank You.

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Dawit Belai

Apr 25, 2016

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THE SERVICE DEPT WAS GREAT . VERY PROFESSIONAL PEOPLE . MY SERVICE ADVICER CAROLINE MONEGRO MAKE SURE MY EXPERIENCE WAS TRULY AMAZING I WILL CONTINUE TO BRING MY CAR HERE ..

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Highlander

Apr 25, 2016

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Stopped by the dealership and Michael helped us, took longer than I expected. But at the end of the day we got what we needed. Thank you to the finance manager who also dealt with us!

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naburger

Apr 24, 2016

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The dealership tried very hard to deliver the car that I ordered. But it took almost four months to get the car to me because Toyota held it for some sort of inspection that the dealership could neither explain nor give me a firm delivery date. I would place the responsibility on Toyota Corporation rather than the dealership.

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Sheryce

Apr 24, 2016

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I am very happy with the service and my car! My mother-in-law purchased a new RAV 4 a couple of months ago with the awesome team work of Vincent Valentine and Sean Berry. She was so pleased she highly recommended that we go! My husband and I purchased a Sienna with the fantastic assistance of Vincent Valentine and Manuel Felix. Jody Lichtman was awesome! Any concerns I had he made them disappear! I drove off with my new car and a huge smile! THANK YOU SO MUCH TO THE TOYOTA TEAM!

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dannyw9

Apr 23, 2016

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Salesman Vincent was friendly, not pushy, answered all questions, was patient, helped us choose the car we wanted. Picking up the car we ordered was pleasant experience unlike prior experiences purchasing new cars.

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Brenda

Apr 22, 2016

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I love westchester toyota service dept i service with young lady Caroline she always make sure i have a great service timing is always great in and out inless then 1hr i will continue to service my car with Caroline .... thank you you are the best

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toyota2916

Apr 21, 2016

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Claudio Soriano is very helpful. He made my experience very easy on the process. He followed up few days after I picked up me new Rav 4

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Lauraelvira906

Apr 20, 2016

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I went to the Westchester Toyota service department to get my car maintenance done. Anabel Sanchez was of great assistance! I was in a time crunch and she got me in and out without a problem. She answered all my questions with great knowledge which I appreciate very much because I know nothing about cars. She explained what my first service entailed and what I would be expecting in my upcoming ones. Thank You Anabel for making my first experience with service a very pleasant one! Definitely coming back to you and only you!

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4Safety

Apr 19, 2016

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Westchester Toyota, 75 Vredenburgh Avenue is best center, in my experience. I like in the city but I come to Yonkers for all my Toyota needs. The staff is excellent, and through in their explanations. The work is not rushed. One of staff members I have dealt with recently in Hector. A print out is also given to you explaining what is going on with your vehicle. If you choose to get the work done at there is up to you and treated with the same professionalism.

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Michi09690

Apr 19, 2016

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Very nice staff, made buying my new car an easy and delightful process. I would recommend this dealership for anyone who is looking for a Toyota.

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YR413

Apr 18, 2016

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We came back to Westchester Toyota to return our lease and get another vehicle. Baher met us in the parking lot and immediately welcomed us & showed us professional and courteous service. He was very kind and honest with us and we greatly appreciate all that he did for us in getting us the perfect car for our growing family. Thank you Baher!

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Jdmnoe

Apr 18, 2016

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great assistance and awesome deal on my 2 year leased 2015 Toyota Camry. I will be coming back to this guys after my lease is up. I highly recommend this dealership to my friends and family and any one looking to get a Toyota.

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Hector Rojas

Apr 16, 2016

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I'm grateful with westchester toyota because they helped me to buy my Toyota corolla. They helped my with my old car, my loan and they got the best APR for me. Also, the seller (Francis Nunez) was always friendly and diligent. Additionally, they have the right person to help you with your car insurance. Definitely, I will bring my friends and family to buy in this dealership.

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Jim A

Apr 16, 2016

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It's a busy place but stIck with itGood prices, not too much pressure. Good follow up. Delivery was easy and relatively quick. Overall good experience.

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Joseph

Apr 16, 2016

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Westchester Toyota is a dealership where customer reigns supreme, now i know. As I entered the dealership, I could see infectious smiles on faces of the sales personnel. I took it to be a luring habit of sales staff.RONALD, the sales staff that handled my purchase of 2013 RAV4 LE proved otherwise. By virtue of his superior knowledge of the product and great customer service has proven me wrong of my first impression about the dealership. As busy as I was he was able to fit me into his time. Woow!I highly recommend Ronald to anybody who wants to know, understand and cherish their purchased car from dealership. i will surely go back there on my next purchase. He really delivered.

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LuisR

Apr 16, 2016

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I had a great experience at Westchester Toyota with the purchase of my first vehicle. Very smooth process.

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My 3rd Rav

Apr 15, 2016

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My third RAV4 with Westchester, my expectations are met every time. Micheal was great and I wish him the best. He got me what I wanted for my trade and sealed the deal on the new Rav. See you guys in a few years, maybe next time I'll get the highlander! Thank you Toyota!

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osvaldo parra

Apr 14, 2016

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This dealer is the best in town they have a good prize and good attention and especially Mr Wilson is one of the best deler they have if some one need to find a car I recommend to go there and look for Mr Wilson one of the best seler tank you

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Tony

Apr 14, 2016

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I had a great experience at Westchester Toyota primarily due to the work of Francis Nunez. From the time he held the door for me upon my entrance through the lease purchase he provided excellent customer service. His presentation skills , product knowledge of the vehicle and the company were excellent. He is truly and asset to Westchester Toyota. Best Regards to the efforts of the entire staff also. Anthony Raio

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Vitaharmon

Apr 14, 2016

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It was a great experience at Westchester Toyota , Sam was great, knowledge and was able to get me a great price , management is great, great environment in this dealership

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John McKeon

Apr 14, 2016

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Went into Westchester Toyota with my lovely wife and had the pleasure of working with Roy whom was very professional and answered all our questions

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Randy martinez

Apr 14, 2016

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Mr. Randy Martinez is helping me looking into a highlander, he picks up every time I call and answers all my questions he is being very helpful in obtaining the car that I want.

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Karen thompson

Apr 14, 2016

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This is my third time doing business with this dealership, and the quality of service has improved each time. Faruk was very professional and patient. And I feel he is very client centered and made sure that I was happy with the transaction and negotiations.

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luvdrive

Apr 13, 2016

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A Very nice experience in purchasing a new car. Staff is friendly and helpful. Special thanks to Tausif Raza who was very attentive to all our questions and concerns. I will highly recommend Westchester Toyota to all my friends.

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Marc of Westchester

Apr 13, 2016

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This is my third lease and I will come back for a fourth when this one is up. Raul Gomez is a real pro!! Strong recommendation.

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michelle

Apr 12, 2016

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Everyone at Westchester Toyota/Scion was really nice and friendly. They made the process of leasing a new RAV4 very easy and quick. They gave me the deal I wanted.

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ny10701

Apr 12, 2016

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This is how I rated ( 1 star for each, total of 5).Sales person - 1 starCar quality - 1 starHonesty - 0 starPurchase process - 0 starRecommendability - 0 starI saw a used toyota corolla in cars.com around $10,900 with this dealer, thought it was a good deal for my wife to learn driving on it and went in. They showed me the same car for $12,800 something, I showed them the cars.com ad and showed them the VIN number, it matched with the car that they were trying to sell me. The guy told me that it was a typo and that was not the correct price, kind of felt like they were trying to BAIT and SWITCH ! which is illegal i recently found out, I wish I would have taken a screenshot.. to report to BBB.I talked to them and they were willing to bring down the price to $11200, and during the agreement signing, without telling me they added in a $700 dealer fee called PDI (pre delivery inspection fee), which brought back the price to around $12000 before taxes, next day when I noticed it I went in and was willing to walk away even if it meant that I would lose my $1000 advance.The guy swore to me and told me that its a legit fee, I was about to trust him because he shook my hand on it, just to be sure I i googled while I was there and found out consumer reports insisting on customers to reject any such fees, I told him that and the manager came in, he told me thats the way his dealership did business and thats how it is, when I told him that I have bought cars from new rochelle honda and toyota and they dont have this fee, he reduced it to $350. This would bring my cost to around 11500. The sales guy also seemed little bit blindsided by all this and he was probably misinformed by the dealership. I felt bad for him because he was so nice and was trying to get us a good deal by negotiating with his manager, he also filled up the tank out of his pocket to show how sorry he was for the bad experience we had initially, so I checked cars.com and found out that similar 2012 corollas with 47k mile usually cost around 11000-12000 so I decided to go with it.I got a 1.9% financing after getting the extra warranty they sell, the finance guy told me that I could cancel my warranty after 6 months and still keep the interest rate, but he wouldn't put that on paper, hopefully he was honest about it, but I cant complain about the interest rate, its good compared to my bank.I also got 1 year free maintenance and road side assistance with them, hopefully the service department will make up for the bumpy experience i had when purchasing the car.I have the car for about 1 week now, we love it, feels brand new and my wife is learning driving in it.I am due for my upgrade of my 2006 honda pilot and 2000 camry, I want to get a new toyota highlander and a camry but im afraid to go back to them, but I will keep my mind open if they have any good deals and I would research the price with other dealers.Definitely wouldn't send my mother, wife or any of my relatives there for purchases alone, I dont think they will be comfortable during the process and would get taken advantage of, if you go do your homework and be ready to walk away.

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DMR

Apr 12, 2016

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My sales representative was professional and worked with me to get what I wanted at a price we could agree on. Westchester Toyota was more competitive on pricing than Newburgh or Wappingers. When it can time to talk price the other two removed options from my vehicle, Westchester removed money. I received more vehicle for the same money as the others wanted for a lesser vehicle.

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Eillien2324

Apr 12, 2016

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Fernando Rios was very helpful in helping me to purchase the vehicle that I was looking for even though the car was not in stock. I am very happy with my vehicle purchase. It was a great experience. I will definitely recommend other customers to him. Thank you for everything.

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Georgy

Apr 12, 2016

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One of the worst people to deal with. Never take your car here to do service or repair. They lie and make note on your profile for future visits if you find out they lied. No customer service at all. I went here only because I had Toyota care. My first service they screwed up my cars alignment and I had to get my rotors cut/replaced. Next time they made me wait for 3 hours when they said it will only take 1 hour. They make notes to your profile so all the agents will deal with an attitude for your future visits. Be careful if they try to offer you service before your car hit the mileage for the service.

HC

Happy customers

Apr 12, 2016

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Great experience , honest kind smart and patient dealer . From our welcome from Mr Tausif Raza to the the conclusion of our driving our highlander off the lot that same day , our experience here was painless . A very unique experience at a car dealership with a very wonderful dealer Recommend highly . .

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Hashmi

Apr 11, 2016

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Tausif was very understanding with all the concerns I had with purchasing a new car. He broke down each and every charge and added warranty on the car all for a great purpose. He was patient with finding me the perfect quote to afford the vehicle.

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JJ

Apr 11, 2016

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Jonny Hussain WAS EASY TO WORK WITH VERY PATIENT AND KIND AND INDUSTRIOUS, A HARD WORKER I THINK THEY SHOULD PROMOTE HIM OR GIVE HIM A RAISE HE IS GOOD FOR THEIR BUSINESS

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Jossette01

Apr 11, 2016

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Best place to buy a new or used carrs Ronald give me greatServicing would recomend him to everyone good job... I enjoy the entries process

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Rafaelromero

Apr 9, 2016

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Thanks to these guys my leasing experience was a good experience and the treatment was superb. Claudio made the process very simple and easy to understand. Very kind and treated me like if i was one of the family. Thank you very much.

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Andrea Rohlehr

Apr 9, 2016

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I initially came in to only inquire about the pre-owned leasing deal. Mr. Carmona was very professional and attentive when greeting me. He was very thorough and committed in helping me. Mr. Carmona is very knowledgeable, kind, and considerate. I would highly recommend him to friends and family in the market for a new vehicle.

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Lexusboy26

Apr 8, 2016

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Thanks Toyota of westerchester for the great service you provide for me each in every time. If going to get service i refer you to deal with Cara Decula she has great customer service skills and always get the job well done . Thanks again westerchester toyota.

MA

Mr.James Ali

Apr 8, 2016

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Thanks Toyota of westerchester for the great service you provide for me each in every time. If going to get service i refer you to deal with Cara Decula she has great customer service skills and always get the job well done . Thanks again westerchester toyota.

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Kdiamond75

Apr 8, 2016

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Thanks Toyota of Westchester for the best customer service ever .... I was having a ruff week until I came into the service dept and was delighted to meet Cara decula her people skills are awesome customer service Is her top priority. If you need service call Cara decula first .

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Lexusboy26

Apr 8, 2016

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Thanks Toyota of westerchester for the great service you provide for me each in every time. If going to get service i refer you to deal with Cara Decula she has great customer service skills and always get the job well done . Thanks again westerchester toyota.

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RavSe

Apr 8, 2016

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Great service from beginning to end of process when purchasing new lease. Have already referred dealership to a co-worker. The GSM is exceptional as well as team.

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Paddy914

Apr 5, 2016

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Westchester Toyota was a very respectful and comfortable place. The salesman give you plenty of detail about the car. I will most certainly recommend this place to my friends who are interested in buying a car

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Papa0408

Apr 5, 2016

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Ronald really took his time to explain in detail what I was getting and how everything worked.he was very patient and understanding a pleasure to work with.

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berto911

Apr 4, 2016

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Excellent service easy to work with. My sales rep. Was Robert Rios very friendly easy to talk to very knowledgeable. Thanks westchester toyota. See again for my next purchase

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grapes

Mar 31, 2016

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I was greeted promptly and respectfully. All service was explained , Andrew and Peter explained what work was being done. Would highly recomend this dealer ship.

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kmw

Mar 30, 2016

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Replaced power steering rack and radiator (after market radiator) on 2005 Toyota Siena at Westchester Toyota Service Center. When talking with service advisor for the service, gave her a coupon of 20% discount for "Old Vehicles" and I was told that a free car rental will be provided. The job will be done by end of day. Called in late afternoon and was told car won't be ready but I can use the rented car for another day for free. Went to pick up the car at end of the next day, invoice did not show the promised 20% discount. The manager said that a Toyota radiator was put in because the part number shows a Toyota part number. Does after market part have a different part number? Thought part number is the same no matter Toyota part or after market part.Talked with service advisor and her manager without any solution, and it's late. So paid the bill and went home, only to fina out that car rentals of two days was charged on me. Left message via their web portal immediately but never heard from them.Did not notice that they completely destroyed the alignment when doing the job, untill I went for a tire rotation. Two front tires were destroyed due to the alignment issue. Very bad experience and hope there is a place to complain to hold them accountable.

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Happy Husband

Mar 29, 2016

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Had my wife's 2014 Toyota Corolla serviced today at Westchester Toyota Service Dept. today. Seamless, thanks to William Vesey. Appt. was at 2pm and attended to promptly which was definitely surprising but definitely exceeded my expectations by getting out of the service dept. in less than an hour. Definitely recommend you go see Willie at Westchester Toyota Service on Vredenburgh Ave. in Yonkers. Thank you so much to all involved !!

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Kris C.

Mar 29, 2016

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My husband and I stopped in with our 2-year-old daughter to "look only" at a used Prius. I was initially skeptical and weary, as I had not viewed any of their cars online, something I had done before looking at any other Prius anywhere else. We were immediately greeted by Vincent outside the entrance, who was surprisingly authentic, not pushy, polite, and genuine, not like the stereotypical car salesman we've all met and fear encountering. Vincent and the other salespeople were friendly and overly patient (perhaps even entertained?) with our daughter running around the dealership "driving" the various cars. They even provided her with crayons and coloring books. We bought a Certified Pre-Owned 2013 Toyota Prius Plug-In Hybrid Advanced at a fare price and financed it through them. Working with David in the finance office was also a surprisingly pleasant experience, as we felt he truly had our best interest at heart and was personable, knowledgeable, and informative. My husband drove the Prius home that Saturday evening, after which I discovered that the plug-in charging cable was nowhere to be found. The dealership was closed by that time and the following day, too. Meanwhile, I lost two nights' sleep, fearing that I would have to fight tooth and nails to get the charger from them. When I called them first thing Monday morning, I was surprisingly relieved to find that the sales manager, Phillip, was cooperative and helpful, assuring me that Vincent would call me once in the office and that we would obtain the charger. Vincent did indeed call, explaining that charger had likely been removed from the car when it was being detailed. My husband picked up the charger later that evening. I received an automated customer satisfaction survey phone call on Tuesday and an immediate follow-up phone call from sales manager, Manny, as I had inadvertently pressed a wrong key during the phone survey that had given them a poor score. He wanted to ensure that our experience had been positive. In short, it was an absolutely unbelievably positive experience. If we're ever in the market to buy a car again, we will definitely return to Westchester Toyota.

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Denise A Killeen

Mar 28, 2016

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I had the worst experience this last time I was in for service. I dropped off my car on Saturday at 8:30am for an oil change. When I made the appointment earlier that week, I was told it would "probably be ready" by 12noon if I dropped it off that early. I was contacted about pricing at about 12:30pm (which I appreciated) but then did not hear from anyone again until 3:58pm when Brook left me a message to tell me my car was ready....the shop closes at 4pm...even worse, it doesn't open again until Monday morning. That is absolutely ridiculous that it took 3 days for me to get an oil change which cost me almost $80! This is personally my second Toyota I have purchased and my family's fourth. And honestly, every time I have brought the car in, I have had to argue with someone about pricing or what services I did or did not want done to my car. So this service shop has absolutely lost my business and I will absolutely never be coming back there for anything..

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roscar

Mar 28, 2016

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Sales staff was very knowledgeable and helpful. It was a pleasure to deal with my salesman Ronald, he was not pushy and had the answers or knew who to talk to to get the answer. I purchased a Rav 4 and he went out of his way to make sure all my questions were answered and was very helpful when I picked up my car. I would recommend him to my friends.

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tdot87

Mar 28, 2016

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I usually go to New Rochelle Toyota for service, but after a bad experience (getting the run-around) I decided to check into Westchester Toyota. Walked in and was greeted by an exceptional young man (Stephan) who was very knowledgeable, understood that I was disserviced and described in detail what was to occur and that i wouldnt experience that in this dealership and boy he was right. Love that I can walk into a place, share a laugh and meet someone that makes me feel like they actually care about my car. Completely different environment here. He even saved his number into my phone in case I had any other questions. THATS service. He sat me down with Rich and explained to him of my issue and Rich made sure I got the service I deserved. Thank you to all of the Westchester team. Keep it up.

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Roccoandmabel

Mar 26, 2016

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Manny was very helpful and willing to help us get a car within our budget. It was a wonderful experience overall. Westchester Toyota has so many options for anyone's budget.

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cohiba

Mar 26, 2016

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Raul did and excellent job and was very helpful through the whole buying process. He answered all questions and kept me updated after the car had been ordered.

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Desi M.

Mar 26, 2016

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I stop by to inquire on some options as I already own a Toyota vehicle . Upon my arrival Francis Nunez greeted me at the door and addressed all my needs throughly and efficiently. He was very knowledgable about all the products and was a great advisor as to what my next steps should be when I decide to return and get an upgrade. I will return and referred anyone who looking to purchase a great quality vehicle(Toyota) to Mr,Nunez..

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Dionne L

Mar 26, 2016

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I just bought a 2016 toyota red rav 4, great customer service. Mr. Nunez was prepared and organized, making the paperwork process easier. Will recommend Francis Nunez to friend.from Dionne L....:)

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Desi M.

Mar 26, 2016

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I stop by to inquire on some options as I already own a Toyota vehicle . Upon my arrival Francis Nunez greeted me at the door and addressed all my needs throughly and efficiently. He was very knowledgable about all the products and was a great advisor as to what my next steps should be when I decide to return and get an upgrade. I will return and referred anyone who looking to purchase a great quality vehicle(Toyota) to Mr,Nunez..

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arshadshariff

Mar 25, 2016

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I am changing my rating for the dealership from 5 to 1 (unfortunately there is no Zero).All went well during the negotiations and we agreed that there will be no charges for overmileageand excessive wear. They promised to deliver the vehicle in a month and it took close to 2.5 months!!!A few weeks later I received bill from Toyota financial for the overmileage and excessive wear.Since it was agreed that Westchester Toyota will cover these costs (I even gave them a couponthat they had mailed home to cover this), I asked my salesman to follow up on the bill and pay. After 6 weeks of back and forth, the bill was still outstanding. I took them to the small claims court (Luckily I had them note on the sales deed that they are taking over the existing lease and had asked them to give me document stating zero charges for overmileage). Only when the small claims court hearing notice was sent to them, they made the payment to Toyota Financial.Please Do Not trust what the salesman says. Always get everything in writing if you are returninga leased vehicle to them.

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Luis11r

Mar 25, 2016

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The process was really smooth in terms of paper work.. Sometimes it's just uncomfortable but not this time. Wilson and his team did a great job. Excellent car and service.

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Local.

Mar 25, 2016

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This was a great car leasing experience. I came prepared having researched prices on the Toyota Sienna. Jesus Suarez was very knowledgeable on the car and communicated with me promptly by email and text. Very easy and pleasant to work with. It could not have been simpler. I'm very satisfied with the deal I got too.

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LauraPlaza1114

Mar 24, 2016

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Excelent, very good salesman. Mr. Fernando was amazing. He helped me throughout my questions and he was the one that really got me into my very nice new Highlander 2016. Simply Amazing. By the way, Mr. Fabio the financial guy, also was amazing. He explained everything with details. Simply good People.

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Edramos25

Mar 23, 2016

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Both Vincent and Manny were great to deal with. Knowledge of the vechicle and answer all my question and concern. I was very impress with the professionalism. I am already recommending my friends to go to see these guys!!!!

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Karine13

Mar 23, 2016

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I have a good experience with Toyota it was one of the best in all the car dealer I go to I take anyone hear to buy a car.

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luisa1234

Mar 23, 2016

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I visited the service department for my 15,000 mile service appointment. The service was truly exceptional. My service writer, Anabel Sanchez, was very helpful and was able to answer all of my questions.

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Helen

Mar 21, 2016

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This is our second car leasing from Toyota of Westchester Yonkers on Central Ave. I spoke to Jesus and he was very helpful with my needs. He was very punctual with responding with emails, within a few minutes I received my answers. I had already spoken to him through emails in what I wanted and I did not want to spend all day for a sales pitch. I wanted a Corolla and that is what I got. We did spend a little more time than needed because the financial guy Fabio's computer was down to work the numbers. They were both very helpful and processed our paper work in no time at all. Both Jesus and Fabio was very efficient in their jobs. Thanks for a beautiful red corolla and now I am happy...

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GomezAntonia

Mar 21, 2016

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I had a great experience a westchester Toyota everything was done in one day. Excellent. Thank you so much guys bye bye to my Nissan lease

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JudyMK

Mar 18, 2016

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After 20 years with our 1996 Toyota Corolla, it was time for a new car. Right from the beginning, we were able to determine exactly what we wanted (2016 Corolla with standard shift) and found it on Westchester Toyota's website. We spoke to a Live Chat agent and made an appointment to come in. Tausif Raza was our salesperson. He listened to what we needed and was able to show us (three) cars that matched our specs list. He took his time and listened to all our concerns. We did not see the color we wanted, so he ordered it from another dealership. He was very reassuring that everything would be handled through the dealership - transfer of plates, vehicle registration, etc. Mr. Raza called us when the car came in, and he opened it up and showed us how to use everything - both of us. He was very patient and took his time explaining the different features, making sure we actually tried everything out. He took care of the paperwork, and the transaction went smoothly. We drove home with the new car, knowing that if we had any questions, we would always get the answers from him. I got a phone call from the service department, and we set up the first checkup. The atmosphere in general at Westchester Toyota was very warm and inviting. We felt right at home and took our time looking at the various floor models, sitting in them, looking under the hood, at and the features. Tausif Raza was very friendly and reassuring without being pushy - showing us everything we asked to see. The other staff members were nice, as well, and it was just a really nice experience. Very fine people selling very fine cars.

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hollyholly

Mar 16, 2016

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I bought a 2013 Toyota Corolla, and I have to say, the entire experience at Westchester Toyota was smooth. Ronald Echavarria was very helpful and friendly. Even though I don't have the best credit in the world, I was able to get a beautiful car I can afford. I highly recommend Westchester Toyota.

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James1

Mar 16, 2016

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Working with Westchester Toyota and salesman Jonny Hussain was a great experience. Jonny Hussain knew what I was looking for and provided me with great service, he was very knowledgeable of his vehicles in stock and current promotions. He was able to get me into a vehicle that was affordable and I comfortable and please to drive with. I would recommend Jonny and the Westchester Toyota to my family and friends.

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lmedina

Mar 16, 2016

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I got my first car at Westchester toyota and the experience was extremely pleasing. My sales person manny duarte and finance manager dennis did a great job with the entire process

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Maria Lawrence

Mar 16, 2016

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We informed Tausif Raza that we were on our way for our appointment. When we got there he was outside the building waiting for us with a smile:) We went over with what we wanted to get which is 4runner. He showed us the color choices and the numbers. It was way over our budget so we started looking at Rav4. We went back and forth with all the questions there is regarding hybrid, corporate car, XLE, Limited and sports edition. With all of that, Tausif Raza was so patient, informative,kind, professional and gave us a very reasonable deal. Mr. Raza is one in a million of a car dealer. I highly recommend him to friends and family.

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Maria P.

Mar 16, 2016

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Went back to Westchester Toyota for a second lease and had another wonderful experience!Vincent, Manny and David worked diligently to get me the best deal possible. Would highly recommend this dealership!

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A10710

Mar 16, 2016

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I bought a Toyota RAV4 from Fernando Rios. He was very professional and helped with every question I had about that car and others I had interest in. The finance department got me approved right away couldn't be happier

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anggie

Mar 16, 2016

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I walk into the dealership and was greeted at the door by Raul Gomez.he inquire what vehicle i wanted to get .Raul help me to select a RAV 4.he show me the different color choices . He ask what kind of payment i was looking to do that was very important to me .The dealership was close for the evening but he took the time to help me make my selection. I went back on monday and i drove away in my new vehicle .thank to Raul i am enjoying my RAV4

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catlvpete1969

Mar 15, 2016

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I've been bringing my two corollas for a while to get service on the oil change. From the service team no one stands out more like Mr. Herctor Alvares. He is professional, humble and very helpfull. He would do all he can to answer your questions and concerns. Keep up the good work Senor.

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Carlos71

Mar 12, 2016

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Customer service 110%. I was serviced by Mr. Wilson Balbuena. Highly recommended. All of my questions and concerns were answered. Thank you so much for your time. I will purchase more cara from Westchester dealer.

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Gsurface

Mar 12, 2016

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I visited this dealership with an intention just to see a Prius. After some negotiations with the sales rep, we came to a very reasonable price. Very good service. Would recommend a friend or family member.

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Tman2212

Mar 11, 2016

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Brought in my 2008 Tacoma for service. Sat down with Hector Alvarez in a timely manner. Hector was very professional and courteous to my needs. He sat down with me on a personal level and described in detail what my car needs. Will defenitly be coming back! Great job Service Dept!

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Tundra1794

Mar 10, 2016

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I was Just picked up my new Tundra and im so happy with my experience here. The service was great and the staff was very pleasant and helpful. Robert Rios, John Madera and David Lee were great. THANKS!!!

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Angie

Mar 10, 2016

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Hi my name is Angie and I had a great experience at Toyota. Willie was a wonderful person to work with, he helped me in everything I needed to have my car repaired and went beyond his help to reassure me that everything will be fine. The staff is so friendly and always willing to help. I would recommend this place to anyone. Trust me you won't regret it.

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James

Mar 10, 2016

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Working with Westchester Toyota and salesman Jonny Hussain was a great experience. Jonny Hussain knew what I was looking for and provided me with great service, he was very knowledgeable of his vehicles in stock and current promotions. He was able to get me into a vehicle that was affordable and I comfortable and please to drive with. I would recommend Jonny and the Westchester Toyota to my family and friends.

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Sol84

Mar 9, 2016

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Called Toyota last minute and was having a frantic day as some of us have often and when car trouble came up I thought why me but when I spoke to Cara Deluca I got in right away and didn't wait long to get back on the road. Would go back again because Cara Deluca was so amazing! Excellent customer service can always count on Cara

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Wisdom1025

Mar 9, 2016

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Had a great experience. Sales associate Randy Martinez was pleasant and knowledge. Definitely would recommend this dealer.#Randycarsales I did come to buy a vehicle but I the service convinced me thank you guys

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JenV

Mar 6, 2016

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Everyone was very helpful and friendly. Shopping for cars is a terrible process, but Jonny made it tolerable!! We got a great car for a great price!

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Jose7459atoptimum.net

Mar 2, 2016

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My experience at westchester Toyota was very pleasant. My salesperson Carmen was very knowledgeable and patient and very willing to help me. Once again it was a pleasure working with Carmen.

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Mzd

Mar 2, 2016

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Abe assisted me with all my car concerns. He was very polite, knowledgeable, and friendly. He made me feel comfortable from the moment he introduced himself. I would highly recommend Toyota and Abe to other consumers intrested in purchasing a vehicle. Overall I am very satisfied with the customer service l received. If you are interesed in purchasing a car I highly recommend Abe.

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Mike123

Feb 27, 2016

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Tausif offered exceptional service. He also gave me a fantastic deal and I love my car. Will recommend my family, friends and rest to Westchester Toyota.

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Normanb

Feb 25, 2016

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I went in to westchester Toyota to get a brand new 2016 Toyota from the dealership. the experience was great Everyone must come here soon. Will recommend to al my friends

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Alex Stern

Feb 25, 2016

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Raul was extremely helpful and knowalegable just like everybody else at the dealership i had a pleasure to interact. If you're looking to lease a car, that's the place to go !

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Anatoyotaperez

Feb 24, 2016

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Sam Marji fue una persona muy excelente los atendio muy bien muy amable es un buen , it was a great experience I will definitely recommend family here just to see Sam, his sales manager and his finance manager and the dealership it self is great as well

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RedRidingHood

Feb 24, 2016

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Pedro Segura worked hard to find a car that would work for me in the color I wanted. He had found one that was not just right that I was going to take, but he knew I wanted not so many options. The next morning early I got a call that a much closer fit had just arrived on the truck and it was closer to what I wanted, which actually was less expensive. Through the whole transaction I felt he was very experienced and professional. I definitely would call him again if I wanted another Toyota!

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nj driver

Feb 23, 2016

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Just purchased a 2016 4runner limited -- "special order" -- I did not understand at first why it was taking sooo long to get the car. I grew impatient. But then, I spoke with David Lee (General Manager of sales) and he explained the manufacturing process in Japan -- nothing like here in the U.S. Once the car was made and delivered, I knew it was worth the wait. The people I dealt with were always friendly and courteous, as well as attentive. I would recommend this dealership to family and friends.

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nj driver

Feb 23, 2016

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Just purchased a 2016 4runner limited -- "special order" -- I did not understand at first why it was taking sooo long to get the car. I grew impatient. But then, I spoke with David Lee (General Manager of sales) and he explained the manufacturing process in Japan -- nothing like here in the U.S. Once the car was made and delivered, I knew it was worth the wait. The people I dealt with were always friendly and courteous, as well as attentive. I would recommend this dealership to family and friends.

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dlbieber

Feb 23, 2016

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This is the second time I have bought a car at Westchester Toyota. In both cases I bought a new Toyota Highlander.Both experiences were extremely professional. I found Mina and Fernando to very helpful and friendly. If you are looking for a Toyota, I would recommend Westchester Toyota and more specifically Mina and Fernando. I will be back to buy my third car from them in the not too distant future.

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ElizaHenryHils

Feb 22, 2016

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My wife and I just bought a 2016 Highlander and loved the service we got from this dealer. I can't wait to pick up the car and drove it home!

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Alan_Cohen_

Feb 21, 2016

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When I walked in the salesman was very friendly and kind. Also he was knowledgeable about the car and very friendly. I would recommend this establishment to my friends and family. This was by far the best experience that I've had a dealership by far.

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Antoniosoriano

Feb 20, 2016

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This dealership is very friendly, especially the dealer. He made us feel at home, made sure we were well treated and offered us food and drinks. He stuck with us throughout the whole process and made our buy a great buy.Sam was the sales person great guy

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Bettyjimenez

Feb 20, 2016

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Best customer service at this dealership. The sales were very friendly and helpful. This was the best experience I ever had. Thank you for my new car

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Chewitt143

Feb 16, 2016

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It was the first time walking into Westchester Toyota I was helped by Fernando and Nelson they were very helpful and informative to my current situation. I will only shop for a car at Westchester Toyota now you have a customer for life. Thanks for everything guys.

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Asfcar

Feb 15, 2016

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I enjoyed working with Ronald. He is extremely motivated, knowledgeable about the vehicles, and very personable. Easy to work with and cares about the customer.

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Myfirstlease

Feb 15, 2016

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When I walked in to this dealership, I was approached by a young gentlemen by the name of michael. Very professional and knowledgeable guy. Answered all my questions and gave me a great deal. I left with excitement and will be coming back for him!

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vincentina

Feb 15, 2016

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Yo compre mi carro el mes pasado y no tube la oportunidad de escribir que estoy muy felix por el servicios y la atencion de Christian martinez que me ayudo a tomar mi desicion en mi camry nuevo. Me encanta!

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Elena17

Feb 15, 2016

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I would highly recommend this dealership! Francis Nunez is the reason why people should go there. He is truly a gentleman! He was upfront, informative, and made my husband and Icomfortable with the whole buying experience.He is truly an asset to Yonkers toyota! Thank you Francis

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Jose

Feb 15, 2016

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Great experience. All my questions were answered by Raul Gomez. He was wonderful and stood with me throughout the process. I'm more than happy with my new purchase. Thank you Raul and Westchester Toyota. I strongly recommend Raul and this dealership.

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Josegomez1

Feb 15, 2016

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I went to westchester Toyota to buy a new camry and manny Duarte helped me. He ese very helpful throughout the entire process. Recommend them to everyone that is looking for a car

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liz

Feb 15, 2016

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Finally Finally Finally a Pleasant experience. No pressure all my questions answered and a salesperson who stayed with me from beginning to end. Faruk Shahzad was terrific and will keep me coming back to Westchester Toyota. Two Thumbs Up!!!

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GillianG

Feb 13, 2016

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My overal experience at Toyota was excellent. The people were very welcoming and it made me felt less nervous. I want to thank Jonny hussian and Sean Berry for assuring me that everything will be ok. I would definitely recommend my friends and family.

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GillianG

Feb 13, 2016

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My overall experience at toyota was excellent. everyone was very welcoming and made me felt less nervous. i want to thank Jonny Hussain and Sean Berry for assuring me that everrything will be ok. I would definitely recommend to friends and family.

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Scott914

Feb 13, 2016

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Great Showroom, Excellent Staff, and Unbeatable Pricing. Stop by and ask for Jonny H, He will take care of you. You will not find a better Toyota Dealer.

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pattif

Feb 12, 2016

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She purchased the car and placed $8,000 cash down on the purchase of $12,300 and walked out with an installment loan costing her a total of $25,000. Outrageous and unethical sales practice. Not only we will be returning the car for a full refund. The Regulators and the Corporate offices will be hearing from us and our attorney.

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Dduran

Feb 11, 2016

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Had never been happier, This guy was as professional as it getsI'm in the service industry and this isThe standard and professionalism I will love my workers to treat my Costumes.PS Kim was very nice on the phone to accommodate My schedule with my appointment. Thank you Pedro

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jenka52

Feb 11, 2016

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We had a very positive experience purchasing our new Camry Hybrid XLE at Westchester Toyota. Our salesperson worked hard to get us the exact car we wanted and at the price we wanted, and his manner was always friendly and professional. Our finance person finished the deal smoothly and in the same friendly, professional way. Both explained our options, and neither was every pushy or "hard-sell" like one might expect at a car dealership. Overall, the dealership environment was welcoming and friendly, with offers of coffee and cookies, and with easily accessible bathrooms.An added note: We were hoping to get our new vehicle in time to make a long road trip and the timeline was very tight. Our salesperson was gracious about our frequent calls for updates and seemed as excited as we were when the car arrived the day before we were planning to leave. Since then, he has called to ask us how things are going with our new vehicle.We love our new car!

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Deefournier

Feb 10, 2016

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Greeted and helped as soon as I walked into the dealership. Sam M. was very friendly and made me feel extremely comfortable. He was very knowledgeable and had an eagerness to help me get a car that I was going to be happy with. I recommend him for your car needs

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C.Cunningham (and crew!)

Feb 9, 2016

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This was my first purchase through Westchester Toyota and I must say it was great! Pedro and David were on point and made this a fantastic experience The facility was clean and staff professional, attentive, well dressed and friendly. Dave in financing was able to get me into the car I wanted at the price point I wanted and Pedro went out of his way to assist. Traveling a long distance and arriving late, everyone was still able to make it so I drove home in the car I wanted that day! Amazing group of people, great selection!

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Qqq

Feb 4, 2016

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Awesome services! I bought highlander great service great car at Westchester Toyota , great finance manager and great sales manager I will recommend family and friends here over any dealership specially when's it's a Toyota the best car out there

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roan Williams

Feb 3, 2016

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Very happy with my car the best decision to start the year thanks to Christian Martinez and Denise Clark for made it possible. I will definitely recommend it.

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Yoani02

Feb 2, 2016

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The service was excellent. The staff were very friendly . Vicent gave a very excellent service and the new program that he offers us it was a great opportunity

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hapiguyy

Feb 2, 2016

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Tausif was incredible. He was always in touch with updates on the delivery of my car. He did everything he could to make the whole leasing process as seamless as possible. Everyone at the dealership was friendly annd gave me the best possible deal. I was highly recommend the dealership and ask for Tausif.

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Hmanning1

Feb 1, 2016

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Carmen was very determined for me to have the interest rate that I wanted and to please me. I felt she was genuinely sincere about making me feel comfortable with her negotiation! Even after I left she got me to come back. Overall the service was great!

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Javy1

Feb 1, 2016

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Great time and excellent expiriance. Got what I wanted.!!!! The whole experience was very quick and easy and I got my Tundra sooner than expected.

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James154

Jan 26, 2016

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From the initial phone call to driving off the lot, Charles was friendly, professional, knowledgeable, and efficient. He answered all of my questions and I can tell you he really knows his stuff! He was willing to negotiate to get me a good deal. Car buying does not get any better than this. Thanks Charles!

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Aamir Sabir

Jan 25, 2016

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Tausif was extremely courteous, professional, friendly in the whole process of my car buying process. I was referred here by my friend Akrim who had previously delt with Tausif. I will definitely thank Akrim for referring me to him because Tausif was there for me in every step of the way, he even helped me with acquiring affordable insurance. I will thank you Tausif by referring more people to him. Thank you Aamir Sabir

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stevek

Jan 23, 2016

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Raul was very helpful and wasn't pushy.I felt comfortable throughout the process. We ended up with a good deal on a pre-owned RAV4. I would recommend this dealership and Raul.

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Emgigirls

Jan 16, 2016

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Claudio has been very helpful since the first day I walked into the TOYOTA dealer. He has been very patient and he listened to all my concerns before taking my decision about which car to get and the car that I needed due to my budget. He answered all my questions since the first day and he walked me through the entire process of leasing a car. Claudio has being like a guardian angel and I felt very safe when he gave me the keys of my new car, he made sure everything was working properly before I drove the car with my two daughters. I really think he is an excellent person and a brilliant salesman.Thanks for caring for my safety and for helping me to make one of my dreams come true to have a Toyota car.God bless you and lots of success to you and your company.Sincerely,Mariel Batista

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aurena3

Jan 16, 2016

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I had an amazing experience. My sales rep was very helpful, knowledgeable, friendly and kind. I was greeted immediately and given a road test. I would most certainly recommend this dealership and sales rep to friends and family.

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Jiseph465

Jan 15, 2016

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I went to the dealer today, the person who helped me was Mr. Pedro Segura. He was very professional and friendly answered all my questions without any problem. I am very happy with my Hylender and the help they gave me Pedro.

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Frank

Jan 13, 2016

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I have been a loyal customer of Toyota for 8 years and I love Toyota and their lease programs. Although recently I had a very negative experience. I traded in a lease and got a new 2015 Corolla. Soon after I received a bill for $476.00 dollars for excessive damage to the 2012 Corolla which I find absurd. When I contacted the Customer Service manager via email and phone, my issue was ignored. Finally I decided to go into the dealership. The sales manager told me the inspections are done by an outside agency and there is nothing he can do. He told me to call Toyota financial and they can help me which was a total lie. There was nothing they can do they are just the bank. When I asked if they can assist by paying a monthly bill since the inspections are done outside, he told me there is nothing he can do and gave me the run around. This does not sound like a dealership that prides itself on customer service. As a loyal customer of 8 years who loved Toyota and paid every bill in full and on time. This recent poor treatment I received makes me want to take my business elsewhere and to tell family and friends to go elsewhere.

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Beatrice Villar

Jan 13, 2016

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Claudio Soriano he is a very nice and kind man he was determined to help us and whatever we was looking for I'm not an easy person he did a great job and help me find my car & Faibo kola I am grateful for what Fabio did for us he did not give up he kept going until they accepted us he's a very nice and determine man at that .

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caba28

Jan 8, 2016

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My experience at Westchester Toyota was awesome. Vincent was very knowledgeable and listened to my needs. I went in looking for a Tacoma. After going through the process I realized that the space is unnecessary for me and the gas mileage doesn't fit my career because I do a lot of miles. He put me into a 2015 Rav 4 and I love it. Thank you for your service Vincent.

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Mjbrown

Jan 8, 2016

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I was helped in the most friendly and professional manner... i appreciate the help of my sales rep Claudio very much everything went smoothly. I am grateful.

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Paul I

Jan 6, 2016

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Great experience buying another Rav4. This was my 5th vehicle from Westchester Toyota and always a pleasure. The salesman was very knowledgeable and the finance manager was very helpful. I am sure to revisit this dealership when it comes time to purchase my 6th vehicle from Toyota.

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Qyabreu

Jan 6, 2016

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Jonny Hussain is a Great saleperson.He worked with me to get the best deal. Help answer all my questions and more he even setup the bluethoot on my new car to my cell phone so I will drive safe

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juan b

Jan 6, 2016

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it was a nice experience buying this new truck , they Help me How to do the paper work with a nice explanation , very Helpful , and lot experience. thanks a lot.

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nikollika

Jan 5, 2016

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Great experience 3 truck from here and as always great people and the deals they give always good deals make me and my wife happy

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juan b

Jan 5, 2016

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it was a nice experience buying this new truck , they Help me How to do the paper work with a nice explanation , very Helpful , and lot experience. thanks a lot.

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Analu2015

Jan 3, 2016

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It was s pleasure to get my new car, the time was so tie. And the y helped a lot to explain and advice. My family was very satisfied with it and got nice cars.

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awezee

Jan 2, 2016

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I greeted and assisted by Jonny Hussain who help and guided me through a pleasant process free of undue duress. I would recommend the team at Westchester Toyota to anyone looking for a Toyota!

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DJA

Jan 2, 2016

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I worked directly with David Lee and Anthony Lekocevic. I have never had a better car buying experience anywhere. David and Anthony are people of the highest integrity and treated us respectfully and fairly throughout the process. I have never bought a car from anyone as honest, as caring and as knowledgeable as David and Anthony. I was able to complete the entire purchase in 24 hours and sleep very well knowing that I got a very fair price and top of the line customer service. First class car buying experience. I will definitely be back and will recommend to all my friends.

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Hocke

Jan 2, 2016

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We were on our way to Costco when I decided to check out some highlanders and sienna. O was greeted by. Vincent Valentine. Let me tell you something, this guy is good at what he does-we brought a highlander from him the same day. We were not in a hurry to get a seven sweaters as the baby is due in June. Vincent and Ray Pena were extremely polite and patience with us. Looked at couple of vehicles and decided to test drive a highlander. We love the car that we are testing. Thus, vVincent told us that we can drive this vehicle home to pick up some docs. This was one of the major deal breaker for us as we got the chance to test drive the vehicle for 40 min!!!! .Anyhow, it was December 31st and the dealership is closing at 3pm. We got back to the dealership close to 3 Vincent went straight to work. We bargained a little bit and it all worked out for us and the dealership. Left with a highlander around 5ish and still managed to get to Costco. Win win.If you are looking to try or purchase a Toyota, look for Vincent. Great guy, not pushy at all. Very laid back and e trembly curteous. Thanks, Vincent and Ray!!!

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Normanb

Jan 2, 2016

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Very happy with my new 4Runner That I purchased from westchester Toyota. My sales person was Christian Martinez and he was very helpful throughout the entire process.

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Unhappy Customer

Jan 2, 2016

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I called to see if they had a particular model in inventory that I was seeking. They confirmed they did and they also quoted me a very good price. When I arrived at the dealership a few hours later to buy the car I was informed that it was no longer available and they pushed hard for me to buy a similar car that cost $3,000 more with options I did not want. It became apparent that they never had the car I was quoted on the phone but they wanted to get me into the dealership to sell me a more expensive car. When the employee who gave me the original price quote on the phone called me the following day to inquire why I didn't buy a car from the salesman, I expressed my unhappiness with my experience with the dealership and complained it was a bait and switch. Surprisingly, she did not dispute my complaint and that's when I was certain they tried to pull a bait and switch. I don't trust this dealership and will never buy a car from them.

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ykono

Jan 2, 2016

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Damion Foster was wonderful. Extremely knowledgeable and very helpful. He offered lots of options and solutions to the many questions I had. The staff at Westchester Toyota were friendly and helpful as well.

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SarahHett

Dec 30, 2015

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While the entrance was a bit tricky to find in the hustle and bustle of Central Park Avenue in Yonkers, the availability of staff ready and willing to greet me at the door was short of a red carpet reception.For my first experience in buying a car, I was incredibly lucky to find myself under the care of Fernando. He was calm and patient for the entirety of the process and carefully answered my various questions (of which I had many) without ever seeming irritated or annoyed that I was testing his knowledge. The test drive went incredibly well in both allowing me to explore the model I intended to buy, as well as going over the various features that came with the car.Fernando was knowledgeable about the quality of the dealership he worked for and the guarantees I would receive as a new buyer, never once making me feel that as a young woman I was being taken advantage of. He left no details out when it came to the warranty, servicing, and additional customer service I could expect from the dealership upon purchasing the car. In no time flat it seemed that we came to an agreement on price and proceeded with the finalized paperwork. And although Fernandos shift was to end in the early evening, he stayed at the dealership well past that point, to ensure that I would remain a satisfied customer until I left. Furthermore, since I decided not to trade in the car which I had used to get to the dealership, Fernando drove the car back to my house, without any hesitate or exasperation. Within a week I noticed damage on the windshield of the vehicle. Without posing any arguments as to whether it was a pre-existing condition or had occurred during my short tenure, Westchester Toyota fixed the problem on the same day, providing excellent customer service without hesitation.The follow-up calls I have received only promote the genuinely positive experience I had been graced with at this Toyota Dealership. I highly recommend for anyone to put their trust into Westchester Toyota, specifically Fernando Rios. They made my first time car buying experience one that was incredibly supportive, and I look forward to bringing my car in for its regular servicing. Many thanks to the Fernando and the team at Westchester Toyota!

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Ntorres1999

Dec 26, 2015

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Wilson is an outstanding salesman. He was extremely professional throughout the entire transaction and should be in management to teach others his gift of salesmanship.

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Vicky G

Dec 26, 2015

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Very professional dealership. The salespeople and staff were courteous and responsive. The parking lot entrance is easy to miss so drive slowly so you don't overshoot it! Clean and pleasant environment. My salesperson, Faruk was incredibly helpful, pleasant, informative and friendly. He knows his stuff and is an excellent salesperson!

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Amirxon91

Dec 26, 2015

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This the best dealership I have ever been they try to give you the best service . You will feel yourself like you are at home.The best service ever!!!Highly recommend!!!

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Carboy

Dec 26, 2015

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The experience that I had at toyota was amazing. The sales representative Jonny was great, he explained everything. The process of buying a new car have never been easy and hassle free.

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cmirco

Dec 26, 2015

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Want to thank Ricardo Thomas and staff for being so helpful and finding me a great deal on my first car. Needed a car desparately and they hooked me up! Forever grateful. Step into this dealership - you WILL be taken care of.

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Jay123

Dec 26, 2015

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They had great customer services and friendly staff. They were very welcoming and made sure we got into the right car. I would recommend this dealer!!

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Havana1103

Dec 22, 2015

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I was a first time leaser and I went to Westchester toyota where I was meet by Tausif Raza who helped me make the best selection that was most practice for me , he then explained the process without any tricks or scams , he was very genuine and respectful with the deal , we came to an agreement on price and Mr.Raza truly went above and beyond to get me the best price . Customer service was great all around, u highly recommend Westchester toyota they have a great team and make you feel like a family member as soon as you walk in the door . Thanks to Raza I will be a repeat customer and I left feeling completely satisfied with the deal.

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Signanddrive123

Dec 22, 2015

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We arrived at Westchester Toyota and were immediately greeted by staff and introduced to Vincent Valentine, our salesperson. Vince was very knowledgeable and showed us different models in the Camry, Corolla and Scion. All extras were explained and we love the new look of the various models. Once our decision was made, Vince took us through paperwork and then we met with David Grin in financing for final signatures. It was an excellent experience and we will certainly recommend this dealer to friends and family. Thank you!

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Ardem 13

Dec 22, 2015

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Anthony made my transaction pleasant from day one. I would recommend him to anyone looking for a top notch professional and seamless car leasing/buying experience. He is an asset to Westchester Toyota.D. Bruno

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Carguy1111111

Dec 22, 2015

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Great sales experience with my sales associate Carmen Sanchez, she was very friendly and she was very knowledgeable and she was very nice. Overall great. Thank you!

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Kmchugh89

Dec 20, 2015

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I had an excellent experiece at Westchester Toyota as a result of the great service I received from Ricardo Thomas! Ricardo is friendly and kind with seemingly limitless patience. Over the course of two days Ricardo, John Madera and their team worked with me to find the perfect car for my needs and budget. I plan on returning here for all future car purchases!!

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Guanina32

Dec 19, 2015

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Great service and professionalism from Mr Pedro Segura, and Nelson Munoz. Always a welcoming environment. Also, all my questions were properly answered. Will recommend Westchester Toyota.

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TravisJB

Dec 19, 2015

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I have had decidedly mixed experiences with other car dealerships in the past. We came to this one on recommendation by a friend, and I'm very glad we did so. Anthony was extremely helpful, courteous, and friendly. He was sincerely interested in helping us find the right car, and made the finance and negotiating process pleasant and easy. Unlike sales associates I've dealt with at other dealerships, who often put up friendly appearances while taking advantage of unsuspecting customers, Anthony was genuine and open about the car leasing process, and in the end I felt as though all parties involved came away as winners. I would certainly recommend Westchester Toyota to anyone in the market for a vehicle.

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Estevesfamily

Dec 15, 2015

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Just purchased my first Toyota from Johnny Hussain after years of loyalty to Honda. We are very satisifed with our purchase price and the service.

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Archaiosman

Dec 15, 2015

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Dealing with those guys was a really nice experience, excellent treatment and easy way to make bussines, recomended for anybody who wants to ride a new car

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Jcapellan

Dec 15, 2015

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I got my first car from westchester Toyota. It was a sienna . Everyone treated me good. Manny Duarte did a good job helping me out. Everyone was great!!

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kadames27

Dec 15, 2015

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I had a good new car buying experience. In particular, Wilson was patience with the price negotiations. He never showed any signs of being frustrated. In addition, he took the time to explain all the features of the vehicle when I picked it up. I did not feel rushed. He certainly didn't rush me to get back to the floor for the next sale. He took his time and was very patient.

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Mandy23

Dec 14, 2015

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I'm a first time buyer and I can honestly say that this place has one of the friendliest atmosphere. The sales man was so helpful he listend to all my needs. Thanks for my new car.

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Choudhury

Dec 13, 2015

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I have extensively negotiated at other Toyota dealers over last three weeks! No one was more willing to understand my situation as ms. Sharee (forgive me for spellings incorrectly )who took it on herself to convince the General manager mr. LEE to make it happen for my family of five! All that, before I even set my feet in that dealer of "Westchester Toyota ". Then, I showed up about 45min. before the closing time which was 6pm Sunday! Mr.Tausif Raza was at the door happy to see me and right then and there GM mr. Lee shook my hand and was full of positive energy! In the process of doing the paperwork and calling insurance company closing time was out the door!!! While everyone else were going home and closing mr. LEE (GM) HONORED my request easily and kept dealership open and Mr. Tousif Raza was busy running to get the paperwork upstairs to the finance guy and he and his buddy was drilling the front bumper to secure the license plate and was removing seats to get the carpet installed so that, I can take the car home before my birthday which was day and half later, literally! By, the time I left the property with my younger brother with the Toyota Sienna, LE "2015" Red Salsa as my lovely wife picked it ...it was about three and half hours past closing time!!! This is something I can never repay, will forever in debt to these people of Westchester Toyota for their compassion and sincere respect and understanding. Truly, everything was very personal and meaningful for me here at Westchester Toyota in Yonkers, ny. Sincerely, thank you so much for everything! This is from Choudhury family in the bronx 12/13/15

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Emorales43

Dec 13, 2015

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Great experience, Friendly, helpful. Recommend anyone who is interested in getting a new or used car to come here. Thank you Vincent for your help and assistance.

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genuine916

Dec 12, 2015

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We had visited this dealership 3 times and were given different quotes/ charges on the same, exact type of vehicle. We were about to finalize the deal and was given again a different quote. When asked why they gave us three different quotes, JOHN MADERA stated he made a mistake in calculating charges, taxes, etc.... JOHN MADERA was very UNPROFESSIONAL. I will never ever recommend this dealership, if you do, MAKE SURE you review all charges before you commit on the deal, otherwise you will end up paying more than you do. We did not complete the transaction.

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Gwalt22

Dec 12, 2015

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Pedro is very professional and helpful. He helped my wife and I to upgrade our vehicle and we are very happy with our decision! His input was so honest. He was not only trying to make a sale but he was making sure his customers had the best deal

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luisluis

Dec 11, 2015

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Anthony stayed with me and never gave up on the dream truck I always wanted. He's kind professional and will refer him to all my family and friends. Thank again brother god bless westchester Toyota. Thanks to Feliz and fail for getting me approved!

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New Toyota owner

Dec 11, 2015

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Friendly atmosphere, welcoming place. Knowledgeable staff. Very professional. Excellent people skills. The whole process was great. Everything was explained to me clearly and accurately. Great way to end the year, GETTING A NEW CAR!!!! From Westchester Toyota!

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Nothanks

Dec 11, 2015

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Good experience. Took the time to share all features of the car I was interested in and was very thorough. Faruk was very friendly and personable.

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Travern9

Dec 11, 2015

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no hard pressure tactics. Pleasant experience, friendly atmosphere, Ricardo was knowledgeable and accurate. Has great people skills. I would send others to buy a car from him.

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New Toyota owner

Dec 11, 2015

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Friendly atmosphere, welcoming place. Knowledgeable staff. Very professional. Excellent people skills. The whole process was great. Everything was explained to me clearly and accurately. Great way to end the year, GETTING A NEW CAR!!!! From Westchester Toyota!

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watson

Dec 9, 2015

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Christian was very professional and extremely helpful. We are satisfied with the services and our purchase. I would recommend other people to come here to make new purchase.

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Lauraelvira906

Dec 8, 2015

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Buying your first car, under your name, your own money, your own insurance is one of the most satisfying and scary experiences. I had a budget. I had a model in mind and Westchester Toyota understood that. My sales person, Carmen Sanchez, and manager Sean Berry worked out everything for me walk out of the dealership with the right car and a full smile on my face. I appreciate their amazing service, their patience for all my questions and concerns, their excitement for me on the deal, and their hard work for allowing everything to work out in my favor. Thank you Westchester Toyota for making this experience and important step in my life one of the best.

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Chris

Dec 7, 2015

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These guys were excellent to work with. They both made my car leasing experience a pleasure. I would recommend them to anyone. Regards, Chris M.

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Cardeng441

Dec 7, 2015

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The experience was very productive. We only came to check what options we have, but in the end, we ended up with a car purchase. The people are very helpful and willing to meet our terms. Definitely will recommend westchester toyota. We'll probably come back in the future...

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TrishRe

Dec 5, 2015

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I had a wonderful experience dealing with Jonny Hussain at Westchester Toyota. He was very helpful throughout the process. Thank you for all the help.

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Rav4

Dec 5, 2015

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Bought my car 1 year ago .. Had a great experience there... I would recommend the dealer always . My car run very well and it is really the best suv in its class.

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TrishRe

Dec 5, 2015

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I had a wonderful experience dealing with Jonny Hussain at Westchester Toyota. He was very helpful throughout the process. Thank you for all the help.

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Kandy

Dec 5, 2015

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I did not come to purchase a vehicle right away. I came to see my options and ended up having a brand new 2016 Camry within a matter of hours. happy customer...

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Jomairam

Dec 2, 2015

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Upon pulling up to the dealership, we were immediately greeted by Tausif, who was pleasant and a wealth of assistance and information. He was patient and very understanding of the needs of our family. We felt as though he truly cared about what we were looking for and fought hard to meet us where we needed to be to meet our financial needs. I absolutely highly recommend Westchester Toyota/Scion and am forever grateful to Tausif Raza for making our dream of having a 2016 Camry SE a reality!

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Cber26

Dec 2, 2015

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Went to the dealership on the recommendation of friends who also had a great experience. Everything was thoroughly and honestly explained to us by Anthony and we walked out with a deal that was mutually pleasing. Would definitely recommend to others.

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Chris K

Nov 30, 2015

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We were in the market for a new Corolla and are extremely happy that we found Westchester Toyota!!! I went on truecar.com and found Westchester Toyota offering the same exact car for a few hundred less after another dealer called us and was trying to force us to buy the car the day he called or the deal would fall through (after promising to honor the price for a week and a half). We visited Westchester Toyota on a Sunday mid November and were immediately greeted by friendly staff and Husam Almarji (Sam). Sam was very courteous. There was no pressure or sales tricks to try and squeeze us for every penny possible. After spending about 20 minutes with Sam I told him that I have to check another dealer who may offer the car for cheaper but promised him that if that offer is false I will come back to him. We came back to see Sam a week later during Black Friday Weekend. Sam was very happy to see us and we agreed upon a price and he made sure we understood the price break down. Sam is very genuine, courteous and pleasant to deal with. Unlike other dealers where a financial manager may come by to haggle aggresively on the price we only dealt with Sam who spoke with his manager on our behalf. It truly was a very smooth, seamless and stress-free experience, which isn't always the case when buying a car. We came back Monday to run the credit and completed all the paperwork with Joe the financial manager who also is very nice. Sam was with us during the whole process. After everything was signed Sam showed us all the features of the car and gave helpful advice on car maintenance. I would strongly recommend Westchester Toyota to any prospective customer and will most definitely be recommending Sam to all my friends and family. Thanks Sam!

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chrisnykolo

Nov 30, 2015

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We were in the market for a new Corolla and are extremely happy that we found Westchester Toyota!!! I went on truecar.com and found Westchester Toyota offering the same exact car for a few hundred less after another dealer called us and was trying to force us to buy the car the day he called or the deal would fall through (after promising to honor the price for a week and a half). We visited Westchester Toyota on a Sunday mid November and were immediately greeted by friendly staff and Husam Almarji (Sam). Sam was very courteous. There was no pressure or sales tricks to try and squeeze us for every penny possible. After spending about 20 minutes with Sam I told him that I have to check another dealer who may offer the car for cheaper but promised him that if that offer is false I will come back to him. We came back to see Sam a week later during Black Friday Weekend. Sam was very happy to see us and we agreed upon a price and he made sure we understood the price break down. Sam is very genuine, courteous and pleasant to deal with. Unlike other dealers where a financial manager may come by to haggle aggresively on the price we only dealt with Sam who spoke with his manager on our behalf. It truly was a very smooth, seamless and stress-free experience, which isn't always the case when buying a car. We came back Monday to run the credit and completed all the paperwork with Joe Kundrat the financial manager who also is very nice. Sam was with us during the whole process. After everything was signed Sam showed us all the features of the car and gave helpful advice on car maintenance. I would strongly recommend Westchester Toyota to any prospective customer and will most definitely be recommending Sam to all my friends and family. Thanks Sam!

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ROMIRIS95

Nov 28, 2015

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As a first time buyer I did not know what to expect. Luckily for me i walked in to be greeted by Ricardo. After looking at various vehicles. I found the right one for me. Since I am just starting to build my credit the situation was a little complicated. However Ricardo along with Joe and Sean made it happen, and i so happily walked out with my new Honda. Thank so much guys. You were all sweethearts.They will definitely be my GO-TO Dealer!!!! Gentlemen I do hope you enjoy your holidays and God Bless. :)

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Tjoye

Nov 27, 2015

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The service at Westchester Toyota was excellent. Jonny greeted me immediately and worked expeditiously and effeciently to ensure that I was happy with my purchase and understood the various features of my new highlander. He was extremely pleasant and didn't hestitate to answer any and all questions that I had. He even made sure to sync my phone to the car before I left to make sure I could use my phone safely on my way home. Thank You Jonny and Happy Holidays!!!!!!

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Tn

Nov 27, 2015

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Good customer service, Jonny is a responsible person who helped us a lot.

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Loncey27

Nov 27, 2015

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Went in for info on a certain vehicle and got exactly what I need to know. The sales rep was very helpful. Thank you Ricardo

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Gotnutzz

Nov 26, 2015

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As always a pleasure to deal with right from picking out the model ,color ,options with Pedro & Angel then comes David Lee the man that makes the great price and financing simple easy steps , I will be back soon to purchase another vechicle soon from the great staff at weschester toyota .

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ginea1

Nov 25, 2015

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This place and husain almarji was amazing. With with my car stuck in the middle of the road they not only pushed me off to the side out of the kindness of his heart. Husam Almarji and Sean Berry also did everything in there power to make a bad day great, and give me exactly what i want for the price i wanted......great great great experience...... cant wait to meet with these guys again. These two Men i will have all my future car dealings with. Never let a men like Mr. Husam Almarji. And Sean Berry go there here for the customers needs....... not just a check and it was Husam day off when he did this kind act.... i will def pay it forward.

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George Henry

Nov 25, 2015

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My wife and I purchased our 2016 toyota camry from Westchester Toyota and received excellent service. Our salesperson Charles Carmona was beyond helpful and patient. Most of the features on our vehicle are new to us and he explained everyone of them in depth. Our final paperwork was completed by Fabio Kola and he was great as well explaining all financing options available to us. The way these gentlemen represent this dealership encourages me to recommend Westchester Toyota to anyone. Thank you Westchester Toyota!!!!

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Almonmary2

Nov 25, 2015

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I was in the market for a sienna and I got introduced to Jesus. This guy was very knowledgeable of every product in the dealership. Explained everything to me and every single button on my car. I recommend this dealer and the staff. Thanks Jesus for everything I'll be back for sure.

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MTorres

Nov 24, 2015

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Great customer service provided by my sales rep! I'd recommend everyone to Pedro. He listened and understood in what I was looking for and was able to find me a great vehicle and with the help of David at a comfortable rate. I'm definitely coming back!

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MsDenise

Nov 21, 2015

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After all this time I finally got my new rav4 2015, i love it thanks to Christian Martinez made it possible. Definitely i will come back and also refer you.

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Nicole croslin

Nov 21, 2015

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Claudio was efficient and professional me the car and financial package that I needed he also worked very quickly. If I have to buy a car again I will return to Claudio. He is your best sales person I'm very happy with the service.

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Daezi

Nov 20, 2015

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I came here for new car ! Nice service and deal with good price!!I will like to come here again for next car :)Awesome!!!! Love it !!

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OLAKAU

Nov 18, 2015

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I want to get a new car, Faruk show high level of professionalism and great service. I will recommend him for any customer or intending buyers.

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OmegaNY

Nov 18, 2015

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when I went to pick up my new truck, that I ordered, Faruk Shahzad help me and his attention was very professional. thank you very much.

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Used car david

Nov 18, 2015

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Most informative and stress free experience that I actually enjoyed purchasing a vehicle from this dealership. Even when Fernando didn't know the answer to a question he checked with the service department and got the correct information.(no song and dance, no bull) I will strongly recommend salesman,staff,and dealership to everyone.

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Elisa Frank

Nov 17, 2015

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I just leased a 2016 Toyota Highlander at Westchester Toyota and I can't say enough on how amazing my experience was once again at your establishment . This was my second lease with Fabio Kola and my first lease with Anthony Lekocevics who was a delight to work with , He was patient , thorough and very knowledgeable and professional . He showed me all the features of highlander and I just knew this was the right fit for me and my family . Fabio is just an incredible financial professional who in minutes will work with you and get you the car of your dreams . He explains all the different options that are avalable , he provided me with excellent customer service and is extremely detail oriented . I will be a lifetime customer of Westchester Toyota but only because of my experience with 2 professionals. I am so happy with my new highlander and I can't thank them enough ! Amazing experience ! Thank you Anthony & Fabio !!!!!

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Lmorrow

Nov 17, 2015

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I spent the weekend shopping for a new car/ minivan. I had pretty much decided on the Sienna but the dealer I had been to on Sunday didn't have the color I wanted. I was reluctantly going to go with the color they had when I decided to check online for different dealer's inventory. I found the white minivan at Westchester Toyota and sent an internet inquiry requesting a price. I got a call from Cherie soon after and she gave me the price without any hassles, no slick sales pitch. I went in for an appointment and met Claudio, who was great. Fabio finished up the lease paperwork and was very easy to work with. It was a great experience. All weekend I had been subjected to the sales pitch from other dealers. I had to wait for prices from the manager. I was told the interest rates weren't available until I spoke to the finance manager. So much time wasted! I knew what I wanted and just needed the pricing to help compare what I would buy. Thank you for being easy to work with and transparent.

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Dang10701

Nov 16, 2015

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I was in a tough situation hit a deer with my prior car and totaled it. I was in the market for a new vehicle went to several dealerships and the staff didn't give me the time of day due to my credit history. I walked into westchester Toyota and was greeted and assisted by Fernando Rios and Mina aziz. I explained my troubles with the past two dealerships and they were able to assist throughout the whole process. They both were very professional,friendly and courteous. I would like to thank them and everyone at westchester Toyota. Love my new car!!!

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Dantonia

Nov 16, 2015

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Everything went very smooth and easy Carmen was very easy to work with. The purchase of my 2011 Toyota RAV4 was very easy and quick

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Srwash1121

Nov 16, 2015

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Anthony and Fabio were professional, great personalities, thorough, concerned, helpful, and they both worked with me to get the best deal and trade in..They were very compassionate to what I was looking for and the finances that were comfortable for me. I will definitely recommend them to my friends and family.

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Olga P.

Nov 15, 2015

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Recently purchased a 2016 Toyota Corolla from Westchester Toyota. Anthony was our sales person and made the whole process very easy and speedy. Came into the dealership on Friday for the first time and by Saturday I was the proud owner. Thanks again to everyone for their help and efficiency.

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Ugi

Nov 14, 2015

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The best used car dealer service I enjoyed around New Rochelle, Yonkers, and Eastchester area. Fabio, Felix, and Wilson were nice and did a good job. I am happy with the deal. Let me see how the car will drive for next years.

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Maria Mendez Piza

Nov 14, 2015

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Mr. Carmona is a very pleasant and professional Salesperson. This is my second time being assisted by him and if I would need to come back to this premise I would definitely ask to be assisted again by him. Thanks

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Eddawgs

Nov 13, 2015

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Since the moment my wife and I walked into the dealership we were treating with dignity and respect. Our salesperson was humble and gracious. Explained everything in detail and always kept us up to date with anything and everything. We had a clear and open line of communication. Which was the key to us sticking with the transaction to the end. Now we are more than satisfied with the final result. I would totally recommend this dealership and this salesperson to anyone.

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Karinassm12

Nov 12, 2015

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Our experience at Toyota was amazing. The staff was helpful and kind. Vincent helped my dad find the perfect car for him, and didn't stop till he was satisfied. He was very humorous and established a relationship with him. Both David and Vincent made it possible for our dad to get his dream truck! We are super glad we came here and not anywhere else& we will definitely be back in the future! Thank you guys for everything !!!!

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Paracha Nazeer

Nov 12, 2015

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My sales person was faruk shahzad excellent. I just purchase pre owned Honda odyssey. He was very helpful throughout the whole process. he is a great salesperson and gave me a great deal I will be back again and will recommend family and friends.

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RoseT123

Nov 11, 2015

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Hospitality was pleasant... Sales Rep and Financial Manager was helpful in advising the reason for the choice of vehicle.....they were also helpful with important information about vehicle and finances...

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spaniel

Nov 11, 2015

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We brought in our 2013 Corrolla for service. We had an oil change, tire rotation and winterization.Our service advisor William Vesey was courteous, knowledgeable and extremely competent. Hemade us feel at home and we have confidence in him. The work was done in one hour and a half.It was a totally positive experience and we will deal with Toyota Westchester and Mr. Vesey for allour service needs.

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dina123

Nov 9, 2015

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MR SPRUILL WAS VERY GOOD ON THE INFORMATION ABOUT THE CAR HE TOOK HIS TIME AND MADE SURE I UNDERSTAND EXACTLY WHAT I WAS GETTING INTO I WILL COME BACK AND BUY FROM MR SPRUILL ANYTIME I WILL ALSO RECOMMEND MY CLOSE FRIEND AND FAMILY

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Ashleyyrose1124

Nov 9, 2015

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Amazing service! They went above and beyond to give me everything I asked for within a resonable price. FRIENDLY, PROFESSIONAL, AND AMAZING service. They made this experience the best one ive had as a car owner. I suggest if you are lookong for a great dealership to go to Whestcher Totoya! Cant say it enough. amazing amazing amazing service and experience . Thank you to vincent and manuel for making me a very happy new Toyota owner! !!!!

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dealer review

Nov 8, 2015

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The service desk was very helpful and called my sales person very quickly. My sales person was very detailed and informative.The negotiation was done quick and to my satisfaction.I would buy from this sales person dealer again

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Highlander1234

Nov 8, 2015

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My husband and I had a positive experience working with Tausef with purchasing our 2015 Toyota Highlander from Westchester Toyota. Tausef acted professionally throughout the entire purchase transaction. We will consider purchasing again from Tausef in the future.

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Mariaurbina

Nov 7, 2015

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I have the expirience to meet the best seller mr, Sam he is very polite and professional to do his job and he help me with the purchase the toyota yaris car thank you for have. A profedsional seller like him ,,,,

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Vittpes

Nov 7, 2015

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Robert was very helpful and knowldgeable with his product. He was very convincing with the rav-4 i love my car. John madera was a good man he gave me a great deal and i was able to get the car for a good price. I love this dealership

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Shopping around

Nov 6, 2015

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After shopping around for a Highlander for 2 years , I drove into Westchester Toyota on Saturday and was greeted by a very warm sales associate Ricardo Thomas. He was very patient and made sure he listened to see exactly what I waS looking for. He asked the right questions; was not pushy and made me feel that I was special customer. Ricardo and his manager Sean exemplified great customer service and because of them , I finally contracted to get my Highlander!!

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771965

Nov 4, 2015

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Carmen the salesperson made my husband and I feel very comfortable. She was very patient and explained everything very clearly. Her work with customers is very detailed and clear. Very nice person. We say thank you for having Carmen as a salesperson at Westchester Toyota. She made us very happy.

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Geet

Nov 4, 2015

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Tausif Raza has good customer service skills.he helped me to lower my car insurance with GEICO.Further, he clearly answered my all questions and concerns. I will recommend him to my friends and families.

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Toast

Nov 4, 2015

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Guys were good to deal with all went well. Would highly recomed them. Friendly atmosphere. No bullshit like u get with all other dealer. Would definitely go there again

MB

My beautiful Toyota

Oct 31, 2015

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The professionalism,courteously,and efficiently of every one involved is remarquable. Thank you for the beautiful experience! Because of this recall, I've been worrying a great deal. They went out of their way to reassure me and did the job in such a timely and efficient manner. Thanks a million.

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Robneiad toyota

Oct 24, 2015

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I m so happy that i finally have my 4runner after being waiting for 2 month to get it and christian martinez made on time . I have drive the car for almost a month and im still can't believe how beautiful is it.

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highlender2013

Oct 22, 2015

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After my 2003 Honda died on me . Westchester Toyota and there staff work very hard to get me approved for my 2013 Toyota highlander. I love you guys thanks a thousand times..I will recommend you to all my friends and family. .thanks to Williston. ..Linton. ..

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SatisfiedCustomer

Oct 19, 2015

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Tausif provided information without being pushy. He was a consummate professional, and interacted with the rest of the Toyota team in an efficient manner to get our sales process completed.

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Roscrea

Oct 18, 2015

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Pedro was very easy to deal with and very helpful and I would recommend anyone to go to him if they are buying a car

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eliza1701

Oct 18, 2015

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Tausif was an excellent salesman. Especially after having a bad experience at another dealership. He listened to what we wanted and was able to get us the right car for the right price. Pablo in finance was also excellent with working within our parameters and got us a great rate.If i know anyone who is looking for a car I will send them here.

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JayOliver

Oct 17, 2015

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I'm a very happy customer of Toyota but my experience went more beyond when I went to Westchester Toyota to get my second lease for my wife. I was lucky to be helped by Sales person PEDRO SEGURA, the most dedicated, friendly, patient and extremely knowledgeable sales person I have met. PEDRO made sure my experience was smooth from pricing, product and accomodations wise. Thank you PEDRO and thank you TOYOTA for making my life easier!!!

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AddyLou

Oct 17, 2015

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I walked in eager to drive out with a vehicle for a great deal. And that's exactly what happened. I'm happy I came therebest experience I had shopping for a car.

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SalDealerReview

Oct 17, 2015

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The sales agent Husam almarji was courtesy and professional and tried to meet our requests as close as possible. I would recommend Sam the sales agent and this dealership.

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c.acevedo

Oct 15, 2015

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Tremenda experiencia muy comoda y espaciosa tiene mucha fuerza muy bonito lo mas q me gusta es todo lod detalles q tiene por dentro es economica y toda mi familia esta encantada cn la highlander se las recomiendo a cualquiera.

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Amerbenz80

Oct 14, 2015

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Great overall experience Wilson was very patient and knowledgable. Sean berry was very helpful. David lee was very professional and help seal the deal. Very happy

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Sa013028

Oct 14, 2015

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Vincent was the guy !! He made me and my husband feel so comfortable, and what I love the most is that he did no try to sell us things to increase the price of the car. Excellent service, attention.

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Sandraromero

Oct 14, 2015

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I went in to westchester Toyota looping to purchase a 2016 Toyota corolla. Our salesperson was manny duarte. He was very helpful with the entire process

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mizoadam

Oct 13, 2015

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Don't go to this place.. Scam. Scam. Scam, They are thieves,they rushed me to have the deal. Waaaaay over charged me using my lack of knowlede with cars and sold me a car that has issues with accelerating and bad stering wheel as a new car and when I tried to tell them about the problem they were very rude and told me we are not in Macy's to let you return or exchange it like that. Total scam AVOID THIS PLACE AT ALL COST

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JimV

Oct 13, 2015

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Since I was coming to Westchester Toyota from over an hour away, I wanted to be sure of what to expect as far as the cost was concerned. The price David Lee quoted me was the price I paid. Mr. Lee was an honorable man. The customer service I received from Pedro Segura, in preparing my new vehicle, was exceptional. His kind and considerate attention to detail was greatly appreciated. The finance manager, David Grin, made a complicated process very smooth. I would not hesitate to recommend them or to buy from them again.

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NovaLu

Oct 13, 2015

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My family and I went to Westchester Toyota in hopes of just getting information on cars before purchasing one. However, the entire staff at WT made us feel so at ease from the front desk staff to our Sales Representative, Wilson; and so, we ending up purchasing a new vehicle on the spot because it felt right. First of all, Wilson's patience and indulgence in our endless questions and concerns was unbelievable. Not once did he rush us or give us attitude or even express frustration. It turned out to be a day long process but Wilson, David and the other staff accommodated my family and I with every need, question and concern. This attention made us feel valuable and it definitely brought us to the decison to purchase a vehicle from Westchester Toyota. We are beyond happy with our purchase and still look back on this day as a long but pleasant experience. Wilson made a great impact on us and has even called us to check in. We honestly could not recommend a better dealership OR Salesperson. Thank you, Wilson!

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NovaLu

Oct 12, 2015

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My family and I went to Westchester Toyota in hopes of just getting information on cars before purchasing one. However, the entire staff at WT made us feel so at ease from the front desk staff to our Sales Representative, Wilson; and so, we ending up purchasing a new vehicle on the spot because it felt right. First of all, Wilson's patience and indulgence in our endless questions and concerns was unbelievable. Not once did he rush us or give us attitude or even express frustration. It turned out to be a day long process but Wilson, David and the other staff accommodated my family and I with every need, question and concern. This attention made us feel valuable and it definitely brought us to the decison to purchase a vehicle from Westchester Toyota. We are beyond happy with our purchase and still look back on this day as a long but pleasant experience. Wilson made a great impact on us and has even called us to check in. We honestly could not recommend a better dealership OR Salesperson. Thank you, Wilson!

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Toyota2015

Oct 12, 2015

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Thank you Tausif for a lovely experience. Even though I think I could have gotten abetted deal else where but You and your dealership treated me well so I'm happy I bought from you.I'm not happy with David grin, he tried to make me sign paperwork with me reviewing it.Regards Mohammad bhuiyan

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Joanne T

Oct 7, 2015

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Pedro Segura was our salesman and he helped my husband and I with our purchase of our 2016 Camry. We love it! Thanks so much !

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GustavoB

Oct 3, 2015

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The sales person Pedro was excellent and very helpful. He assisted me very much in my buying process. He was very attentive and was knowledgable about his craft. I left very satisfied and would return again if needed.

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Jgrillo

Sep 28, 2015

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Great service from adrian shiwpal i would defintley recommen the dealership and the service consultant for any service i am truly happy with my service visit and i will be coming back for all my future service

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D"losantos

Sep 26, 2015

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I bought my Camry from Jesus and Felix am my experience was fenomenal I recommend this dealership and the staff. You will thank me later

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J. Olivero

Sep 23, 2015

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I'm a happy owner of two Toyota vehicles and yesterday was the adquisition of the second one. I just have to say THANK YOU to Mr. Pedro Segura. Pedro, has a terrific personality, excellent customer service, patience, courtesy, knowledge and always smiling bringing great answers to my concerns. I was very well serviced and ended up getting a 2016 Camry. I will remain with Toyota for many years to come!

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'Captain'

Sep 19, 2015

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Great experience today and last night working with Pedro to get a new Prius. Hands down the best buying experience that I have had. No pressure and very friendly service. He knew that I knew what I wanted and didn't bother me and slow me down with any of the extras. From the front desk, to the biz manager to the ride home with my second car, I felt like I the only customer in the building. Thank you very much for the great service and see you next time.

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Captain

Sep 19, 2015

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Great experience today and last night working with Pedro to get a new Prius. Hands down the best buying experience that I have had. No pressure and very friendly service. He knew that I knew what I wanted and didn't bother me and slow me down with any of the extras.From the front desk, to the biz manager to the ride home with my second car, I felt like I the only customer in the building.Thank you very much for the great service and see you next time.

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Colon

Sep 17, 2015

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I brought my vehicle in for service today . This individual provided me with the greatest customer service I have received at any Toyota Dealership. I went over my service mileage and the computer continued to kick out the invoice refusing to complete the task. She immediately got on the phone with Toyota and resolve the issue and I was able to obtain my service as scheduled.

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Francisco / Customer

Sep 16, 2015

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I brought my vehicle in for service today . This individual provided me with the greatest customer service I have received at any Toyota Dealership. I went over my service mileage and the computer continued to kick out the invoice refusing to complete the task. She immediately got on the phone with Toyota and resolve the issue and I was able to obtain my service as scheduled. My Service agent was Cara DeLuca Certified Service Advisor

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yonkersboy

Sep 13, 2015

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went to westchester toyota last week end to get the last minute deal on the 15 corollas met with ahmadou who made my experience so pleasurable was up front about everything and made the process so easy will recommend that dealership to family and friends...

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Xavier

Sep 12, 2015

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We bought a new Toyota Sienna from Mr Tausif at Westchester Toyota. Mr Tausif made our buying experience a real pleasant one. Few years ago we experienced some difficulties at the same dealership with different sales representatives, but Mr Tausif helped us change our views about Westchester Toyota. He spend time with us, explained everything in detail, helped us get through the process very smoothly. We will recommend Mr. Tausif and Westchester Toyota to any new car buyers.

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Bibi khan

Sep 11, 2015

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On 9/4 /2015 I visited westchester Toyota , upon arrival myself and my mom was warmly greeted by Wilson B,.Wilson was very patient with us, he was so patient is was laughable in a good way.Even though he did not know wether I was going to purchase the COrolla that day, it was a absolute no pressure zone and maintaining a pleasant and friendly demeanor.The manager FElix ,kindness of working with me did not go unnoticed , Huge thank you:).Along with David in the finance dept.Not forgetting Amy from Allstate.Overall everyone was pleasant and We had a good experience and a fair deal.Thank you all:).

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Lillian

Sep 11, 2015

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I had been to different dealers to get my first car but i felt comfortable at Weschester Toyota Wilson is a professional and to him customer satisfaction is his priority. The sevice he gives is excellent. He does not rush you to make a decision but informs you of the different options. Wilson Balbuena is an excellent well informed salesperson and very professional. I told all my associates the great service I received at Weschester Toyota by Wilson. He makes Weschester Toyota number one when it comes to customer satisfaction.

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umarmian125

Sep 8, 2015

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Wilson was able to provide us with a brand new 2015 Toyota Corolla. He made the process very fast and simple. We were very thrilled with the price Wilson was able to provide to us. He was also able to deliver the car to us as we didn't have much time in the dealership. Overall we definitely will come back to Wilson in the future for any of our car needs as he provided us with an exceptional experience.

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Heckie121

Sep 5, 2015

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Christian Madera and John Madera were extremely pleasant and a pleasure to deal with, ensuring that we received the car we wanted at the price we wanted with excellent customer service. We look forward to dealing with them in the future.

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Addiel

Sep 4, 2015

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i really had a nasty appointment regards my maintenance because my car needed it a full change of oil, filter and auto care since it reach the miles it was required.. The first time i went they were really nice because they were selling me a car. Once, i have my car i went to do the maintenence and they only fix my wheels, today 9/03/2015 i went at 8:30am to my apointment since they mention to me that i have a free full maintenance in my car once it reach 30,000 miles. To my surprise they did not clean my filter, they did not perform anything they promise. Plus, since the first time i went to get my car they told me i was going to get a FREE full maintenance and today they were going to charge me for what i was supoosed to have for free since my car is new... The broke my back seat and they really are a liars and with sll this experience back and forth, i really do not recommend this place because once you buy a car they do not help you after or they do not even look after the customers to see how they are doing with their new cars..i am very disgusted with this experience and i will forward all the pictures to the manager after the maintenance they did to my car.. This message is for HectorAlvarez, and all his team..All i wanted it was a good service and to perform everything my car need it to be replace according to the FREE maintenance the warranty provides. Mr. Manny Duarte just help me to buy the car and after one week i need it to ask some questions regards the warranty told me he was to busy with another client. These definitely is not a good customer service and i will never come back to that dealer. Plus i do not recommend to deal with this people becaude they take advantage about your needs.i hope the manager take action of this event and help me to get my service done. Thank You

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Truthbetold

Sep 2, 2015

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Lack luster, fake, dishonest. Bought a certified vehicle and after going in and out of the service department for a month ended up with a lemon that had to be replaced and the second vehicle leak water from the front wind shield after having he car for less then a month. Then they wanted to blame me saying its a after market windshield. Oh also having a extended warranty on the vehicle that cost 5,000 which I'm trying to cancel because the car has a issue with the driver door window and they don't want to cover it (what a scam). I'm trying to get rid of the car which I own for 8 months now because of the bad vibes I get from that place. After they sell you the car you get no help from them. Thumbs down I will never recommend any one to this fake "dealership" and kindergarten service department....

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Jeff

Aug 27, 2015

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My car was totaled and had to be replaced; Charles Carmona and Pablo Diaz were a very effective team. The timing was such that no car could be found that met my requirements; Charles kept me informed weekly as to the search and ultimately delivered a 2016 with the agreed upon features at the agreed upon price. Pablo was very helpful in transparently discussing pricing and the various service arrangements and warranties. Before I left, Charles made sure I could negotiate the new systems and electronics and is available for questions. All in all I feel quite fortunate to have dealt with Charles and Pablo; they made the usual high anxiety car purchase experience a pleasure by making it safe, unpressured and transparent.

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Jeff

Aug 27, 2015

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My car was totaled and had to be replaced; Charles Carmona and Pablo Diaz were a very effective team. The timing was such that no car could be found that met my requirements; Charles kept me informed weekly as to the search and ultimately delivered a 2016 with the agreed upon features at the agreed upon price. Pablo was very helpful in transparently discussing pricing and the various service arrangements and warranties. Before I left, Charles made sure I could negotiate the new systems and electronics and is available for questions. All in all I feel quite fortunate to have dealt with Charles and Pablo; they made the usual high anxiety car purchase experience a pleasure by making it safe, unpressured and transparent.

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kanzersoze

Aug 26, 2015

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My wife and I bought a 2015 Toyota Rav4 from Manny. Everything went smoothly. No complaints. Would recommend. Was a fairly straight-forward, hassle-free experience.

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Jrivas

Aug 25, 2015

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I bought my new second rav4from Jesus his an awesome person and a good humor guy he make us laught in the long time we had to be waiting for my aproval but in the end it was very worth the wait. Thanks guys

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Rojas1808

Aug 25, 2015

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Very helpful and courteous salesperson. Very professional and passionate about his selling techniques. Was more than happy to answer all and any questions I had.

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New Owner

Aug 24, 2015

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I chose Westchester Toyota as the place for my first car purchase. The customer service was excellent. When I called to schedule a test drive and mentioned that I'd be coming from the Metro North Train Station they offered to come pick me up, saving an aggravating taxi ride. Robert listened to what I wanted and showed me several pre-owned models of the RAV-4. In the end, I decided to go with a new 2015 model. The process took several (almost 8) hours but in the end it was worth the wait to drive home my brand new car.

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Sajan123

Aug 24, 2015

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Tausif Raza was very courteous and excellent in customer service. Extremely satisfied with the deal itself as well a the dealership. My daughter is looking for a car aswell and I'm bring her right here to Tausif.Regards Sajan Mathew

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Ywmc1980

Aug 24, 2015

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I am extremely pleased with customer service received at this particular dealership. The salesman Charles Carmona exceeded my expectations. He was very knowledgeable,courteous and patient. David Grin, Mr. Finance" made my day. Thank you guys for making my experience amiable.

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Cesar06

Aug 24, 2015

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La experiencia fue sensacional y fue de mucha ayuda se siente como que pertenece a una misma familia y eso es muy importante que cada cliente se sienta de esa manera y si recomendaria a cada uno de mis amigos y familiares

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Wilkerson 1

Aug 23, 2015

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Got a call from westchester toyota to upgrade my car went there met with Ahmadou who helped me get in a new rav4 within my budget will definitely recommend them to friends and family

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Sopscot

Aug 22, 2015

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We were treated terribly. Spent 3 hours discussing the best option for us yesterday and we're given a quote for a lease that we were happy with and so put down a deposit of $3000. We had an appointment today to pick up the car at 2pm. We ended up waiting an hour and then told that our lease price was $80 extra per month than quoted yesterday! The staff member we were dealing with then started to mock us. We ended up walking out and going to the Honda dealership across the road. They were much more professional and got a much better deal for a nicer car! Apparently this happens a lot there. Read the Yelp reviews - 90% of the reviewers give it one star and quite frankly, that's being generous.

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dharianadlc

Aug 22, 2015

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OMG Dennis was great. He was friendly and very helpful. I would definitely go to him again. All the questions I had, he answered. Just great!

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amparo1108

Aug 19, 2015

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This is a shout out to Ms. Cara Deluca (service specialist) for all your time and effort to make sure things were done right, you went out of your way to make sure of that, thank you. Toyota make sure you keep this one she knew her job. Sincerely, Ms. Velazquez P.S. also to the guys who took my keys at service entrance very courteous and polite, sorry just couldn't remember their names.

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amparo1108

Aug 18, 2015

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This is a shout out to Ms. Cara Deluca (service specialist) for all your time and effort to make sure things were done right, you went out of your way to make sure of that, thank you. Toyota make sure you keep this one she knew her job.Sincerely, Ms. VelazquezP.S. also to the guys who took my keys at service entrance very courteous and polite, sorry just couldn't remember their names.

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AOrtiz85

Aug 17, 2015

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From the beggining to the end, everyone at Toyota of Westchester was absolutely amazing and helpful. I bought a Scion about a month and a half ago and couldn't be any happier with the process. Carmen was delightful and super helpful. Will definitely recommend to my friends and family.

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rosay

Aug 17, 2015

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Very patient and hard workers. They answered every question we had and even help with price and trading issues. Offered water tea coffee and food during our wait about 3 times. Made sure we were comfortable and cared for.

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ruiz

Aug 17, 2015

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My name is ruiz, I'm writing this review to Thanks so much for answering my questions and concerns about my new car me and my family are very happy with are new rav4 Limited it have everything we need in a new car thank you so much Jesus Suarez

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toyota 578

Aug 17, 2015

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I am a customer for 15 years I met a fine young gentleman named Edson Sosa. He was extremelyhelpful and knowledgeable.He was well mannered. I will highly recommened him to family and friends.

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younesscyber

Aug 17, 2015

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Besides the fact that I'm in love with car, this dealership that I went to (Westchester Toyota), have an excellent customer-service, my salesperson was Sam Marji, his manager Felix Ceballos and his finance manager Pablo, they were all great people, I had went to many dealerships before to find the car, they all told me can't found, it was black on black Camry 2015 hybrid, they got me the car in 2 days, all financing went as I wanted it, it just great it really made me happy I honestly going to send all family and friends to this dealership because I know they would be treated right by Sam and his managers.

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dcastner

Aug 17, 2015

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We had a generally positive experience. We're happy with our car, and happy with the explanations of the service. The whole financing and approval process took a long time (overall we where at the dealership for almost 4 hours), which was very tiring, but we loved how the car registration was part of the process, and the flexibility of us picking up the car the next day was also helpful.

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Garcia

Aug 17, 2015

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Westchester Toytota has excellent staff, well organized dealership. I had the pleasure of working with Pablo. Got a new Highlander, and am very pleased with the procedure that I took in getting it. Thanks Toyota!

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Mo786

Aug 16, 2015

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Hello,I have to say I really liked tausif raza. He was very helpful,friendly, and professional. I was actually dreading going into buy a new car because I don't like the stereotypical push your salesmans attitude. I was so relived to see that tausif was not like that. He really made the car buying experience comfortable and he was ultimately the reason why I chose Toyota. Thank you, Muhammad Shabir khan

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ADiaz

Aug 15, 2015

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Michael Dai is a nice person and sales representative. He walked me through the purchase process from beginning to end. I found him honest and helpful.

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adiaz

Aug 15, 2015

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Michael Dai was a good salesperson and nice person. He helped me understand the vehicle purchased better and walked me though the process. While Michael was great the Yonkers sales manager has yet to provide the warranty and service documentation requested almost two weeks ago.

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Kayny325

Aug 15, 2015

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I bought a certified car from Christopher Davila. He was very professional. Despite the credit challenge westchester toyota was able to get me approve. Thank you guys.

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Kay123

Aug 13, 2015

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I had a wonderful experience here at wheschester toyota. Everyone is extremely nice and helpful even if you have a sales person you have been working with. All my questions were Answered accordingly and left me confident in my knowledge of purchase and conditions. Me and my family are extremely satisfied and happy thanks to Pedro Segura who went above and beyond to help us get what was needed. He was prompt and straight forward. Thank you so much! If your looking for a car and your in or close to the area deffinatly walk in, and ask for Pedro.

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DanZangestu723

Aug 12, 2015

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My visit to Toyota was enjoyable. I was helped right away by Robert Rios who seemed like he meant business. He was very courteous and accommodating to both my father and I as we waited to sign for a new 2015 Camry. Although there was slight complications in the finance department, it is safe to say that Robert and his team exceeded expectations as they performed the full task at hand. Marvin and Eric prepared my new car and I was not disappointed at the results. It was nice to have those two in such engaging and delightful converstaions to pass the time while Robert was finalizing the paperwork. Delivery of the sleek new 2015 Camry was properly executed plus he took the time to show me the many features which I use on a daily basis now. If a friend asked me for advice on a new car I'll be sure to suggest Robert Rios and his team first thing.

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Dr Shweta

Aug 11, 2015

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I went for a car through Costco. The associate who kept calling for a week to confirm that the car I wanted was on the lot, and made an appointment to see her wasn't present.Her replacement was rude and didn't mellow down until we said we are going to write this up to Toyota.He didn't show us the Costco pricesheet or follow any protocol and then tried to sell us the car we wanted to buy for more than MSRP and even tried to make it look like we were getting a 300$ discount. He made is write a $1000 check to hold the vehicle we wanted.On being confronted after we realized this fraud, he was unapologetic and just hung up on us.

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juan25281

Aug 11, 2015

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The experience was phenomenal. He was extremely professional and very helpful. Definitely a 5 star. Claudio Soriano was trully the best. I would recommend to family and friends.

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Elizabeth Gomez

Aug 10, 2015

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This is the second car I purchase from westchester Toyota. My sales person was manny duarte and he helped me a lot to purchase my second car. I recommend everyone at westchester Toyota. The entire staff I very attentive.

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ameekins

Aug 10, 2015

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I have went to westchester previously with my last truck and went back this past weekend. I love that everything was straight to the point and i was able to drive away the next day! Thank you Charles for your hard work today i love my new carolla

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Garand Collector

Aug 9, 2015

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I found Westchester Toyota/Scion online and decided to look at what they had in stock. They have quite a few Toyota Carollas for sale. The staff was very helpful in showing me the stock and took me out on a test drive of the car I was interested in. The process of buying was easy and I fell like I got a good deal on the 2012 Carolla that I purchased. I would recommend that others try out this dealership if they are looking for Certified Preowned cars.

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Noname

Aug 5, 2015

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Very friendly and helpful. Understood my needs as a buyer. Recommended dealer and overal great experience, only draw back was long waiting times and no snacks

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Carguy11111111

Aug 5, 2015

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From start to finish, an excellent experience. Everyone was helpful an amazing. Will return in the future and recommend this dealership to others. Really appreciated not being harassed or up sold

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Marion Clutchker

Aug 3, 2015

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Adrian Shiwpal was extremely helpful and went above and beyond to accommodate my concerns. He was very professional and informed me of all the issues at hand with my vehicle. He assisted me in getting a part for a repair and followed up with me immediately. He made the process very pleasant and was very friendly and patient with my questions and concerns. He is definitely an asset to your organization.

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bobsudol

Jul 28, 2015

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Very disappointedPromised a credit in February, told 4 times it would be applied, still have not received. This my fourth Prius.Dont shop here.

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Hideki

Jul 28, 2015

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Mr. David LEE (GM) is one of the best sales person I have ever met.He is very polite to their customer always and bring me happy.The price was extremely fine, the car equipment is awesome.I bought Toyota Sienna 2015 XLE with totally satisfaction. I have no regret in this experience.

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kristianbauer

Jul 27, 2015

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Originally showed up and left due to only having 2 of the type of car I was looking for and at the prices I saw on the windshield. But once I checked out the online prices (which are far lower), I ended up back there. Was helped immediately upon walking in, shown the cars I was interested in, and had all my questions answered. After a nice long test drive, ended up putting a deposit down and picking up the car that next weekend. Abe was extremely helpful throughout the entire process, even alerting us that the car we were interested in had had a deposit placed on it the day before and helping us with alternate options. If anyone ever asks me where to get a car, I will no doubt send them here and tell them to ask for Abe. I was basically terrified of buying a car (based on stereotypical representations of car dealerships in media), but after my experience at Westchester Toyota, that fear has been extinguished.

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Kristian Bauer

Jul 27, 2015

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Originally showed up and left due to only having 2 of the type of car I was looking for and at the prices I saw on the windshield. But once I checked out the online prices (which are far lower), I ended up back there. Was helped immediately upon walking in, shown the cars I was interested in, and had all my questions answered. After a nice long test drive, ended up putting a deposit down and picking up the car that next weekend. Abe was extremely helpful throughout the entire process, even alerting us that the car we were interested in had had a deposit placed on it the day before and helping us with alternate options. If anyone ever asks me where to get a car, I will no doubt send them here and tell them to ask for Abe. I was basically terrified of buying a car (based on stereotypical representations of car dealerships in media), but after my experience at Westchester Toyota, that fear has been extinguished.

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sullycastellanos

Jul 25, 2015

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I went into westchester Toyota looking to replace my Toyota highlander for a brand new highlander. The sales representative that helped me Was Manny duarte.he was very helpful and understanding of my needs.I recomend this dealership to everyone

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Sullycastellanossully

Jul 25, 2015

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I went into westchester Toyota looking to replace my 2006 Toyota highlander for a brand new 2015 highlander. Manny duarte Was my sales representative. He Was very helpful with the entire process

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yonkersgirl

Jul 25, 2015

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i went to westchester toyota last week and got my mother a new corolla with the help of ahmadou who made the process very easy no haggle.i will definetly recommend that dealership to my friends and family,,,

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Prios316

Jul 25, 2015

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Charles and Fabio handled my final paperwork in a professional and efficient manner. Charles showed me my new rav4 which is perfect for my family and I. I got a great deal and didn't think twice about it. Thank You Westchester Toyota.

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Tacoma44

Jul 25, 2015

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Sam called me on he's days off and constantly updated me on when my new Tacoma will be arriving. He has great knowledge of the cars and overall great salesmen

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iciswarren

Jul 23, 2015

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With our third purchase at Westchester Toyota my husband and I are happy to say we will continue to start and end our car shopping adventures at Westchester Toyota. The staff is attentive, professional and courteous. Our salesman Wilson and Sam were so knowledgeable and patient and delivered as promised a vehicle that checked off everything on our wish list. Happy to be part of their family and will undoubtedly be back for our future Toyota purchases.

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Aracelis

Jul 23, 2015

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With our third purchase at Westchester Toyota my husband and I are happy to say we will continue to start and end our car shopping adventures at Westchester Toyota. The staff is attentive, professional and courteous. Our salesman Wilson and Sam were so knowledgeable and patient and delivered as promised a vehicle that checked off everything on our wish list. Happy to be part of their family and will undoubtedly be back for our future Toyota purchases.

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igigzednelem

Jul 21, 2015

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Wilson was very knowledgeable and helped me to pull the trigger on my RAV4. Although it has not come in yet, he has kept in contact with me on almost a daily basis letting me know the status and answering all of my questions with the utmost patience. Very courteous and professional! I highly recommend this dealership.

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Kayny325

Jul 20, 2015

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I got a new 2015 4Runner from Christipher Davila. He was very helpful in showing me what the new features on the car are. I recommend this dealership

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Lexeus

Jul 20, 2015

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Robert the car sales man was great. He is very knowledgable. He was able to provide me with all the information I needed on the car I wanted. I will definitely recommend this dealership to people.

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Helen43

Jul 18, 2015

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I started my search for a new car with trepidation, dreading the process. When I went to Westchester Toyota, I was introduced to Pedro Segura and John Madera who made what could have been a very stressful experience pleasant and comfortable. They were true to their word in every respect and delivered a wonderful new Camry, with Pedro patiently reviewing all the new technical features. Overall my experience with this dealership was excellent and I would certainly recommend it to anyone looking for a nice car buying experience.

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Virginia 85

Jul 17, 2015

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Pablo was a great person to deal with he answered all our questions, took his time. Was not like other salesmen that try to get you to buy something and push you out the door. I would definitely recommend Westchester Toyota but they should seek to deal with Pablo. They will not leave disappointed. Great guy! !!! Thank you

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Billy

Jul 17, 2015

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I went in for an oil change and I was greeted immediately with a warm and friendly approach. Afterwards I was introduced to Kris Swenson which was my Service Advisor for this visit. He welcomed me with a smile and sat me in his office to discuss the service being performed today. He explained to me what exactly was going to be performed on my vehicle and was on point with the estimated time frame. Furthermore, he addressed concerns (that I was experiencing) discovered during the free multipoint inspection. My overall visit was pleasant & fast, with out any confusion of the work that was performed. I will definitely make Kris Swenson my future service advisor.

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Billy C

Jul 17, 2015

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I went in for an oil change and I was greeted immediately with a warm and friendly approach. Afterwards I was introduced to Kris Swenson which was my Service Advisor for this visit. He welcomed me with a smile and sat me in his office to discuss the service being performed today. He explained to me what exactly was going to be performed on my vehicle and was on point with the estimated time frame. Furthermore, he addressed concerns (that I was experiencing) discovered during the free multipoint inspection. My overall visit was pleasant & fast, with out any confusion of the work that was performed. I will definitely make Kris Swenson my future service advisor.

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billycaldwell

Jul 17, 2015

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I went in for an oil change and I was greeted immediately with a warm and friendly approach. Afterwards I was introduced to Kris Swenson which was my Service Advisor for this visit. He welcomed me with a smile and sat me in his office to discuss the service being performed today. He explained to me what exactly was going to be performed on my vehicle and was on point with the estimated time frame. Furthermore, he addressed concerns (that I was experiencing) discovered during the free multipoint inspection. My overall visit was pleasant & fast, with out any confusion of the work that was performed. I will definitely make Kris Swenson my future service advisor.

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Fatbard

Jul 16, 2015

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For the past few months, I have been really hesitant to buy a car because I was really unsure of prices, car models and durability. I was looking for something so specific that I thought I would never find the car I wanted. My dealership representative was extremely helpful and straight to the point. It helped knowing that i was able to get all the information i needed without worrying that i was asking too many questions. Highly recommended! Ask for Jesus Suarez, he was fantastic.

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Frank Z.

Jul 16, 2015

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The only dealership I go to! I'm on my fourth vehicle from Westchester Toyota. They are the best. The sales people and finance people are very courteous . I will be back.

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GSimmons

Jul 16, 2015

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Charles was great helping select a car that is good fit for me. Service and deal were equally great. I would recommend this dealership to all my friends and family.

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Islah T.

Jul 15, 2015

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I've owned a Toyota since 2007. This service center is the most professional and helpful of anyone that I've ever been to. I worked with Caroline who is beautiful inside and out. Everyone here was friendly and accommodating. I will continue to bring my car here.

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Delarosa2012

Jul 14, 2015

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I thanks the westchester Toyota staff for helping me making my decision of buying my 2012 Toyota Sienna which I had it as a lease.The salesmen Claudio Soriano and the financial Fabio kola work with me to give me the best deal and took all their time to explain all the options I had.I also feel very satisfy working with kris Swenson At the service department.I highly recommend Westchester Toyota/scion at Yonkers.

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Arv1214

Jul 14, 2015

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From walking in there to driving out I had a wonderful and great experience. My sales consultant Claudio Soriano was more then welcoming and helpful. He helped me get a good car and a great deal, he went out and beyond. I recommend this dealer and Mr. Soriano as your dealer of choice and as a great consultant.

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pisco

Jul 14, 2015

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I HAD AN EXCELLENT EXPERIENCE WITH CLAUDIO SORIANO, VERY FRIENDLY WITH GREAT KNOWLEGE OF THE PRODUCT, HE ANSWERED ALL MY QUESTIONS AND WITH A SMILE ON HIS FACE. I WILL RECOMENT CLAUDIO TO ALL MY FRIENDS AND FAMILY.. THANK YOU TOYOTA FOR HAVING A SALES PERSON THAT IS VERY FRIENLY AND KIND.. THANKS

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InezS

Jul 12, 2015

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i have been a Toyota customer for many years. My sister and I were in the market to purchase two new cars. We were very fortunate to be attended to by Pedro Segura, Salesman. He was personable, understanding, patient and offered a number of options to meet our needs. We were not rushed to make a decision, he showed us a number of cars and at no time did we feel a decision had to be made immediately. We were impressed with his knowledge of all the cars we reviewed. He informed us that he was there to service our needs as customers. At the end of the day we leased one car, bought another. He walked us through the process, step by step from the moment we signed the paperwork, picking up the cars and being available whenever we had a question. The day we picked up our cars, he spent all the time we needed to walk us through the different systems with both cars. The process was flawless. Insurance was attended to, Nelson assisted us with signing the final paperwork and we could not be more happy with the services. I highly recommend the team at Toyota especially Pedro.

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ADeFillippo

Jul 11, 2015

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I had an excellent experience with Robert Rios, John Madera and of course David Lee of Westchester Toyota/Scion in regard to the leasing of either my 13th or 14th Camry. What a wonderful knowledgeable young man Robert turned out to be,. both he and John really worked with me to insure I got what I wanted in the car. As in the past, I will continue to l recommend this dealership, as well as, Mr. Robert Rios and his Manager Mr. John Madera.. Together they make and awesome sales and management team under the auspices of David Lee the overall manager of operations. More

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Norma727

Jul 10, 2015

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I had a great experience with Pedro Segura. What a wonderful knowledgeable young man. Really worked with me to get what I needed and reviewed my financial situation so that I maybe able to drive my new car. I will recommend this sight and Mr. Segura along with his Manager Mr. John Madera. Awesome team.

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Asantini

Jul 9, 2015

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We were treated with patience and respect from the get go. He answered all of our questions and was very informative. We went for a test drive and we're not rushed through it. He was extremely friendly during the entire process and was very approachable with any questions or concerns.

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buddah100

Jul 8, 2015

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went to dealership with mom she was interested in buying a car. went there twice in one day first time no one helped second time Mr.Almarji noticed us and asked if we need help from there mom got very nice car now and it works with her budget.

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LEN 333

Jul 8, 2015

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Got a workable appointment for inspection just the day before. Was in an out in an hour. Only $10 because my Prius was bought at Westchester Toyota and is only a year old. All along the line from the scheduler to the final pick up went pleasantly and smoothly. BEST! The person assigned to my servicing realigned by car and phone mechanism. Much appreciated Kristopher.

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Redcorolla

Jul 1, 2015

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Vincent was excellent. He knows his stuff. He's charming, knowledgeable and straightforward. He was able to calm my fears and helped me to feel not only we'll taken are of but also excited about buying my new Corolla. Give him a giant bonus !

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yuhan

Jun 30, 2015

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their service is very good and friendly, and i got very good deal. My dealer is very friendly. they give you help on choose your car.

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Jay

Jun 28, 2015

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They are the horrible car dealer I have ever seen in Yonkers, NY. Place looks nice from the outside nightmare starts once you step in. Some of the guys are so rude, I remember Pedro other I didn't remember. finance manager was disgusting. I have no words to explain about the experience simply a horrible nightmare.

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Ginky1530

Jun 27, 2015

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pablo diaz is awesome he is very accomodating and seems like a nice person , i bet he can easily close a deal in a snap , thumps up for this dealer

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sandro borrelli

Jun 27, 2015

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I bought a 2012 scion tc Costumer service was awsome my sales man manny duarte was very professional answer all my questions patient and friendly.the car had a great price thanks for Nelson munoz I'm very happy with my purchase thanks

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Vilma15

Jun 27, 2015

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Second car I purchase from Westchester toyota I always have a great experience when I come to this dealers Chris is a great salesperson thanks guys

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Ricky15

Jun 26, 2015

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The customer service was amazing from the moment I step in Westchester Toyota. Pablo Diaz, who helped me chose my first brand new car was just the perfect guy for me. He answer every single one of my questions and helped me with all my concerns and worries.

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Jrivas

Jun 26, 2015

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I was a referral of my sister who also bought a new RAV4 from Jesus. This guy just do whatever he has to do to keep you happy I felt like I was in my own home doing the transaction. Thanks Jesus and Fabio.

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Oswin P

Jun 26, 2015

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I worked with Sam to purchase a 2012 Toyota Camry. He is very knowledgeable about cars - both features & mechanical function. He has a background with several car types and is able to make good recommendations on which model to pick based on his assessment of driver experience. In addition, he is professional & polite. He makes every effort to provide the information I requested & went the extra miles to fight for a mutually beneficial price for both of us. This dealership is very welcoming - lots of staff to greet you! Sam Marji definately supplements the great staff at Westchester Toyota - hope to deal with him for the next car!

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OP

Jun 25, 2015

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I worked with Sam to negotiate a 2012 Toyota Camry. He is very knowledgeable about cars - both features & mechanical function. He has a background with several car types and is able to make good recommendations on which model to pick based on his assessment of driver experience. In addition, he is professional & polite. He makes every effort to provide the information I requested & went the extra miles to fight for a mutually beneficial price for both of us. Sam Marji definately supplements the great staff at Westchester Toyota - hope to deal with him for the next car!

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DANO

Jun 24, 2015

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Claudio was very patient with my issues I had to obtain my 2015 Toyota Corolla! He did a excellent jobto insure me there was no problem's!

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frankly1

Jun 24, 2015

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i went to westchester toyota to look for a camry ended up getting a camry hybrid Ahmadou really helped me through the whole process will recommend that dealership staff was very friendly...

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looking elsewhere

Jun 23, 2015

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Came in to do an overdue 90,000 mile tuneup which should include timing belt. First off I get a higher price than quotes over phone, which they won't honor since I don't remember name of the guy I spoke to (ends up being over $500 even with %20 coupon). Then Cara ends up recommending many many additional repairs and says that timing belt is not included. I said no to additional repairs but want timing belt done. She refused to do timing belt without driver belt. Then she refused to do inspection due to oil leaks (meanwhile I've never had low oil during oil changes). She also refuse spark plug without spark plug wires, but after I refused and was paying bill she says they 'were able' to do spark plugs after all. In the end she only put a small portion of 'recommended' repairs on print out as recommended (guess she didn't want to put attempted scam in writing). So I took car to a trustworthy local mechanic who said that basically I paid $500 for an oil change and that some of 'recommended' repairs weren't needed. Of course I passed inspection at the local mechanic. Basically, they get you in door and then don't supply required services, charge more than expected, and try to upsell you.

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ZoeMarie

Jun 18, 2015

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It was a great pleasure once again to deal with Toyota. Mr. Claudio Soriano was very pleasant, informative and patient. Mr. Soriano will definitely be my Toyota salesman.

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Ellebeau

Jun 17, 2015

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I just purchased my first Toyota and it was a fabulous experience. When I entered the showroom, I was greeted by Abraham; he was friendly, professional, patient and knowledgeable. He was also very helpful with making decisions on what options I really needed. We really found everyone at Westchester Toyota very warm, welcoming and helpful.

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geeq83

Jun 17, 2015

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I had the best experience at Toyota of Westchester. Me and my family was greeted outside by Robert Rios and the best customer service started there. He helped us to get what we where looking for and didn't stop till we where happy. I would refer him to anyone. I got a 2014 Toyota Camby and my family and I love it. Thanks to John Madera also for not stopping to help us leave happy.

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harley street bob

Jun 17, 2015

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i worked for Westchester Toyota for 7 years. I have worked in other professional dealerships during my career and Westchester Toyota demands the most curtious and professional service with all the sales reps and managers. I recently purched a 2012 corolla for my daughters graduation from collage. Manny Duarte was my sales rep. very professional and curtious with many follow ups after I took delivery on the car. keep up the good work Manny!!!!!!!!!!!!

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Rosie Gonzalez

Jun 16, 2015

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Westchester Toyota truly lives up to its name with great customer service. My husband and I went to this dealer just to check out our options since we were looking for an affordable car, plus it was well recommended by a family member. We walked out not only with the vehicle we were looking for, but with the satisfaction that we were well taken cared of. Mr. Balbuena, the sales rep who assisted us, had tremendous amount of patience in helping us locate the car we wanted and at the price we needed. He was accommodating and knowledgeable, going above and beyond to help us make a decision. We were very fortunate to be assisted by such a professional sales person. I highly recommend Westchester Toyota. Our experience was very pleasant and enjoyable one!!

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RosieG1122

Jun 16, 2015

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Westchester Toyota truly lives up to its name with great customer service. My husband and I went to this dealer just to check out our options since we were looking for an affordable car, plus it was well recommended by a family member. We walked out not only with the vehicle we were looking for, but with the satisfaction that we were well taken cared of. Mr. Balbuena, the sales rep who assisted us, had tremendous amount of patience in helping us locate the car we wanted and at the price we needed. He was accommodating and knowledgeable, going above and beyond to help us make a decision. We were very fortunate to be assisted by such a professional sales person. I highly recommend Westchester Toyota. Our experience was very pleasant and enjoyable one!!

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THOMAS

Jun 15, 2015

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I m very happy by having a toyota car with me, wen i lost my old car i approch every showroom only toyota gave me my dream car in cheap price

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ely0210

Jun 15, 2015

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It was my first car shopping experience and i must say it was a great one. My mother and I were looking for a car that was suitable for both of us and it was great not to have any pressure put on us. Jesus was patient, informative, friendly, and welcoming. We ended up buying a Toyota Venza 2015 and we absolutely love it. I would recommend Jesus and Fabio to any friend or family member they both really know their job. Thanks guys !!!!

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babadookie

Jun 15, 2015

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This wasn't my first time at this dealership in fact it was my fourth time. My salesperson was Pablo Diaz which I'm happy about because he had help me once before. He is very patient and helpful. Pablo tries to get you the type of car your looking for that is in your budget.

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bes123

Jun 14, 2015

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A very positive experience when i purchased my 2015 Toyota Prius especially working with sales person Wilson Balbueana and finance Fabio Kola both were very professional.

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Michedlc

Jun 14, 2015

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The sales representative Charles was very knowledgable and genuine when helping me pick the best car for me. And when it came to the finances Fabio really made those numbers work for me and I couldn't be anymore gratified. They both took the time to show and explain things to me. They're the best! And I love my new car!!

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Nafeeza C

Jun 13, 2015

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First car and i had a wonderful experience at westchester toyota! Sales man Pedro Segura was very helpful he helped me get a car that fits my budget and even offered to order pizza if me and my family was hungry. I recommend westchester toyota to any one whose looking to get a car this is the place to get it.

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Db245

Jun 11, 2015

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Manny, Sean, and Joe K are amazing! We had a wonderful experience. They were so helpful and professional and guided through the process seamlessly. We were thrilled!

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Luneta2015

Jun 10, 2015

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A very positive experience when I purchased my 2015 RAV4 XLE especially working with salesperson Mr. Paredes and the manager, Mr. Berry who were both very professional and accommodating.

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toyotaemployee

Jun 10, 2015

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I called and had made an appointment to see a specific car and to my disbelief the car was actually there and i wasnt lied to but then came the games as someone in sales at another dealership I know all the games dealerships play i hear the horror stories left and right so when they said 1595 certification fee was to be tacked on to the price of a car thats all ready advertised as certified and not only that i know that the fee is only 595 is ridiculous they said they lower the price of the car a thousand and move that 1000 towards the price of the certification and you know what the car was actually nice and i would of took it on the chin but it doesnt end there when they ran the credit it was "blocked" which is a lie bc i ran it and saw their credit check on the credit report but since it was blocked their was only one bank that would finance the car without having to see it but they would only do it if we took a mandatory extra wrap around warranty on top of the certification warranty so the amount financed went from 15 thousand to 24 thousand said finance manager david grin i cant fatham how many fake reviews had to go into the 2015 dealer of the year award

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gram

Jun 9, 2015

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I drove away in my "just bought' Sienna last evening. I was very pleased with the attention and service given me by Ahmadou, and manager Anson. The latter introduced me to salesman Ahmadou who I found to be courteous, knowledgeable and professional. I appreciate that Ahmadou invited me to return for any further questions or concerns regarding the operation of the vehicle. After all, it is much more modern than my previous 2005 model. I am grateful.

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Stickmom

Jun 8, 2015

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These 2 gentlemen, Jonny Hussain and Mina Aziz took very good care of us. They explained everything that we needed to know in very simple terms. They made our car buying experience very pleasant and comfortable. We will indeed be back to purchase other vehicles from this dealership especially if Jonny and Mina are still around. I plan on purchasing my next Highlander from Jonny very soon.

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Rav4Lady

Jun 7, 2015

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This is my 3rd vehicle purchasde at Westchester Toyota and I will come back in a few years for my 4th vehicle. Customer service is great especially when they remember their loyal customers. Jonny Hussain my salesman is wonderful and very thorough when locating the specs I wanted in my new car and kept in touch. I would not go anywhere else when looking for a Toyota. They give you their personal attention and Jonny dusted the car before I left the dealership and gave me a phone call to see if I made it home safely and if I liked the car.

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3rdRav4

Jun 7, 2015

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This is my 3rd vehicle purchased at Westchester Toyota and I will come back for my 4th new vehicle. Once a customer, you will always be remembered by the sales group and they will give you exceptional service. Jonny Hussain was my salesman and he was fabulous. From the very beginning he worked tirelessly to find my vehicle with the specs I wanted. He always called me with the status. On the day I was picking up my new car Jonny took the time to dust and clean off the car, set up my bluetooth, and also called me to make sure I got home safe. What a gentleman.

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Jhdabj

Jun 6, 2015

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Our sequoia was unfortunately totaled. We came to Westchester Toyota in search of a new similar vehicle. Our sales representative Richard Benitez was very instrumental in finding us a vehicle. He worked diligently and exercised much patience especially when there was delays in finding us what we wanted. He came through and we are pleased! Dennis was also very helpful in all of the financial details.

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Kayny325

Jun 6, 2015

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We are very pleased and satisfied with our salesman Christopher Davila. Hope to have him get our next lease in three years. Very polite guy. Well done. Would also like to thank Mr Lee.....he always does right by us....this is our 5th RAV4 with Westchester Toyota dealership and we wouldn't go any other....they work with you and we are very satisfied with the staff there....very friendly...make you feel very important....thanks guys.

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Mayra281989

Jun 6, 2015

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I was looking for a new car after going to honda I decided to go to westchester Toyota Vincent Valentine was great in showing me the new RAV4 le I'm now leaning towards Toyota. His manager Sean Berry is great also. Thanks guys I will see you soon.

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gjmoo7

Jun 5, 2015

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On December 20th 2014 I had gone into this dealership to inquire about financing a car. The sales rep who assisted me was Richard who was very nice and polite. However he did not submit my application for a finance but instead he processed it as a lease. Since this was my very first time in buying a new car which is what I had wanted to do in the first place I had no idea what was happening. The sales manager was very pushy in trying to convince me to take the car. After the deal was complete that's when I had actually learned that I was locked into a lease for the next 36 months. I was told by Richard and his sales manager that I did not qualify for financing. Strangely enough exactly 5 months later with my credit score staying the same with a excellent score at a different dealership I walked out with a finance car. The credit manager had told me that Westchester Toyota had done totally wrong by me and now I am stuck with paying 2 monthly car payments instead of only one which is the way it should have been from the beginning. By rights the dealer should take the car back and call it even and sell it as a pre certified car however we all know that will be impossible. I will never do business with Westchester Toyota ever again. I will highly recommend anyone who should ask which dealer sold me my car over Memorial Day weekend. Everyone was fantastic and I was in and out in 2 hrs instead of 9 hrs that I spent in Westchester Toyota.

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Victoria

Jun 4, 2015

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My recent experience at Westchester Toyota was worthwhile. When I walked in after 15 years I felt WELCOMING!!! The Sales Manager David Lee and Salesperson Pedro Segura went above and beyond to meet all my needs. They worked diligently to ensure that I got a fair price, I could not ask for a better deal. Thank you Nelson Munoz who explained the different loan options. Pedro Segura was informative, forthright and trustworthy. As a female I was given utmost respect. When I picked up the car Pedro was very helpful setting up all the features and explained every detailed about the car, I am so ever grateful. I LOVE my 2015 Toyota Highlander. Thank you David Lee, Pedro Segura and Westchester Toyota Team for a great experience. VES

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Victoria

Jun 4, 2015

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My recent experience at Westchester Toyota was worthwhile. When I walked in after 15 years I felt WELCOMING!!! The Sales Manager David Lee and Salesperson Pedro Segura went above and beyond to meet all my needs. They worked diligently to ensure that I got a fair price, I could not ask for a better deal. Thank you Nelson Munoz who explained the different loan options. Pedro Segura was informative, forthright and trustworthy. As a female I was given utmost respect. When I picked up the car Pedro was very helpful setting up all the features and explained every detailed about the car, I am so ever grateful. I LOVE my 2015 Toyota Highlander. Thank you David Lee, Pedro Segura and Westchester Toyota Team for a great experience.VES

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Yuki

Jun 2, 2015

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I had a great experience last weekend making our 2015 Toyota Sienna purchase with Mina and Abraham. As a woman walking into a car dealership, it was unexpected to be treated with utmost respect, courtesy and not a hint of condescending attitudes that I was used to with male sales associates at other car dealerships. I would go back to this dealership any day and will definitely be recommending it to family and friends!

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cargorod123

May 29, 2015

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Helped me through a credit issue, stayed with me throughout and helped me get my car. Many thanks to Pedro Segura, Nelson and the general manager, John Martinez. You guys are wonderful and followed through with everything. Many thanks againR.A Yorktown Heights, New York.

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elll

May 28, 2015

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This dealership doesn't even deserve one star. I should have walked out when I realized there was no A/C and it was about 85 degrees. After we put a deposit on the car and went back to pick it up he tried to get us to pay for things that were already included in the price. Then they sold us a car with a dead battery after we were told that it had a new battery. They then took a battery from another car and put it in ours. When they realized that they were not going to make any extra money off of us they tried to cancel the deal. If this is how all Toyota dealers work then I would advise everyone not to buy a Toyota

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Honesty

May 27, 2015

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I went to this weekend and had the worst experience ever. I wasted a good Sunday memorial day weekend. I do not write bad reviews but just do not go there. Trust me. And if you do, avoid Chris.

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jessdfedor

May 27, 2015

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I'm convinced this dealer's ratings are based on fraudulent reviews because there is no way anyone would give them more than one star. If I could leave zero stars, I would. I purchased a "certified pre-owned" 2014 Sienna over the course of two weeks. During both visits, the a/c was broken and my two small children were starting to show signs of heat stroke. The car we purchased had a bad battery that needed to be jumped very aggressively for our scheduled test drive. Upon negotiation, the salesman, seemed to have no idea about the warranty information and wanted us to pay a "DPI" dealer fee, which he pushed us to google after we refused to pay it. This is a nonsense fee. After hours of negotiation upon which my children were starting to exhibit signs of heat stroke, we made a deal. We picked up the car the following week (still no a/c) and all of a sudden, the car was no longer "certified". As we started to walk out, they agreed to eat the cost of the "certification", as we agreed on our prior visit, that this was included in our negotiated price. When we went to drive the car away, we shut it off and tried to restart it, but to no avail. They never replaced the dead battery. We left for lunch and returned an hour later to find, not a new battery, but probably one they took from another used car. The manager promised us an additional 2 years of roadside assistance and an extension of the bumper to bumper warranty. Since we have AAA, we just asked for the warranty extension, which was not given to us. I have purchased more than a few new and used cars in my lifetime and have never had such a terrible experience. Buyer beware. Do all you can to avoid this scam of a dealership.

NR

Nicole R.

May 27, 2015

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When I walked into the dealership, I was met by a warm greeting, friendly faces and pleasant people ready to assist me with my needs. Ahmadou, my sales rep, took the time to get me to an agreement that was comfortable for me. Sean, the manager, stayed connected to make sure my needs were being met. And Joe did an outstanding job in breaking down the various coverage and making sure I was well-informed. I would recommend this dealership to my friends and family without hesitation. Thank you all for your great customer service.

MM

Maria mercado

May 26, 2015

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I went in not thinking I would walk out with a car. I went in with my daughter to buy her first car and while they were in the process got motivated and interested. I eventually fell in love with the RAV4 which Charles Carmona helped me come into the conclusion of getting because of how affordable on gas it was. He was a pleasure to work with, he was understanding, positive, upbeat and knew well what he was talking about. Fabio was also a delight to work with making the process an enjoyable experience. Overall a very warm staff.

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frankly1

May 26, 2015

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went to westchester toyota this weekend met a very helpful salesman AHMADOU who help me get a new rav4 within the budget i was looking for very good people will definetly recommend friends and family to go there..

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Ghassan

May 25, 2015

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Great service and prices with Sam marji at westchester Toyota baught 3 cars from here just got my 4th

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Maria munoz

May 25, 2015

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El representante de ventas es sumamente profesional yo lo recomiendo Jesus Suarez, visite varias compania en busca de un vehiculo y no me dieron la atencion que me dieron en Toyota westcherter gracias por sus atenciones se ganaron un 100

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TC_STARK

May 25, 2015

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Jesus Suarez was a great salesman. Totally recommend. Great service. They really helped me out.

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georgev99

May 21, 2015

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Upon returning our leased car at the Westchester Toyota dealership we were welcomed by sales person Abraham. Friendly, smiling , polite and courteous. He listened to everything we had to say and what our concerns and needs were. He gave us different options, options that we never even thought of while allowing us to also look through the cars in the showroom without any pressure. He answered all our questions, explained the differences of the cars that we were interested in, especially since one of our concerns was that whichever car we chose is going to also be driven by our daughter. He was with us all the way, he accommodated us from beginning to end in every way. With his help we feel that we made the right decision for our needs. Abraham is an excellent salesperson, without pressuring us to make any decisions, the right choice was made. We are thankful for Abraham and Westchester Toyota.

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Drcroc623

May 20, 2015

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so I called in pertaining the Prius and the Camry and I was talking with a young lady and I guess she transferred my call to her manager which happen to be a guy name David shoe or chu one word describes this guy unprofessional and very rude ... This shmuck has no respect and needs a reality check of people skills . My advice is go to rock land

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Pedro

May 20, 2015

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I have just purchased a Toyota Prius from Damion at Westchester Toyota. Damian was honest, personable, and had a good sense of humor. We highly recommend this dealership and Damion.

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George & Georgia

May 19, 2015

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We have leased 2 Rav 4s the past years from Westchester Toyota. This time we leased a 2015 Camry. Our salesperson Abraham could not have been any more professional and friendly. He advised us and answered all our questions. We made the right choice in leasing another Toyota. We will keep on going back to them. Their sales people are courteous, and helpful in every way. Thank you Abraham and Toyota for everything.

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GV

May 18, 2015

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Upon returning our leased car at the Westchester Toyota dealership we were welcomed by sales person Abraham. Friendly, smiling , polite and courteous. He listened to everything we had to say and what our concerns and needs were. He gave us different options, options that we never even thought of while allowing us to also look through the cars in the showroom without any pressure. He answered all our questions, explained the differences of the cars that we were interested in, especially since one of our concerns was that whichever car we chose is going to also be driven by our daughter. He was with us all the way, he accommodated us from beginning to end in every way. With his help we feel that we made the right decision for our needs. Abraham is an excellent salesperson, without pressuring us to make any decisions, the right choice was made. We are thankful for Abraham and Westchester Toyota.

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acast3

May 17, 2015

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i was very happy with the service giving in westchester toyota, especially thankful for the great sales representative that i had ricardo paredes for putting me into a 2015 toyota corolla plus. He was a very good helpful

GM

gbur, maria

May 17, 2015

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Our salesman Abe took care of us professionally and with an easy going manner. He was knowledgeable about the vehicle options and the financing options.He talked us through our different options and let us make up our own mind. No pushy sales pitches!

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HJla93959798

May 16, 2015

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I thought aaron did a good job selling me the car. He is smart and engaging. I enjoyed talking to him. It took all day to get all parts of the deal in place - a very long process. However, Aaron tried very hard to push things along. He is excellent. One thing that is very annoying - almost a deal breaker is the amount of contact toyota wants to have with its customer. Too many phone calls as the lease was winding down. I asked each time that they not call me, however at least 2x a week I was called with information regarding the return.

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Alfredo

May 16, 2015

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all the staff was good with me, and great sale representative ricardo paredes, happy with the new car.

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acast3

May 16, 2015

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i was very happy with the service giving in westchester toyota, especially thankful for the great sales representative that i had ricardo paredes for putting me into a 2015 toyota corolla plus. He was a very good help

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Rav4

May 16, 2015

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This is a very spacious dealership. All staff are very friendly and attentive. Pablo was able to accommodate my family and I in our purchase of buying our new Rav 4. This was a fast experience, didn't have to wait ours. The experience felt very positive and honest.

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Sylvie

May 15, 2015

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Wilson albeit new to the business, worked very hard for us. He showed us the car despite it being late, and we were able to check out the car before it had even been serviced. Once we were satisfied he negotiated hard for us. We did have to come back for the test drive, but we did that prior to paying anything. All went well. Wilson just needs some practice in having the paperwork part be more efficient. We spent over 2 hours from 7:15-10pm, and then another 2 hours to test drive and purchase the car. The efficiency part will come with experience. Overall, Wilson is a good salesman, personable, and a hard worker. John Pena, the sales manager, is a bit rough around the edges, and gave us a hard time with the trade in, but in the end came around to where his boss had approved the price. Once the deal was done he was very nice. David Grin in Finance is a true seasoned professional with a great sense of humor. He is extremely efficient, and extremely knowledgeable. Everyone at the dealership could learn from him.

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leeapoth

May 15, 2015

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Abe was helpful, polite, and very pleasant to deal with. He got me a great price on the car I was looking for. Would recommend to ask for in the future.

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Lesliepayamps

May 15, 2015

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Walking into the dealership we were greated warmly by John Pena. He had Charles Carmona take care of us, because we asked for a bilingual speaker which was very nice to do considering that my grandmother feels comfortable speaking Spanish. I wasn't sure of what to get because I was trying to decide whether the Corolla or the Camry was better. He was very knowledgeable of the vehicles and explained the differences. Ultimately, I fell in love with the Camry. My mom actually decided to trade in her car as well and get herself the RAV4. Throughout this process all our questions were answered. Finally, Fabio Kola was a great help mentioning to us about the gap insurance since we were leasing. Very polite and knowledgable when answering questions we had. Overall great experience. I was recommended by a friend to come here and I will also recommend others as well.

JM

James Mcgillicuddy

May 15, 2015

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My family has bought cars from Toyota Westchester for the past three leases. Pedro Segura was my sa lesman for my current leases. Pedro was great! He helped my sons and I chose; the right car and was very helpful with any questions we had. He made us fell like we were a part of his family. I will recommend him to al l my friends. When we picked up the cars, Pedro was very helpful in showing us the new features of the car. Everyone at Westchester Toyota were very friendly and helpful.

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theookrah

May 13, 2015

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I came hereyes to look for a car, I met Robert Rios who was very gentle and an amazing gentleman. He also really knows how to talk to people. Westchester Toyota need him because of his excellent approach to customers!

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Mdaly

May 12, 2015

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Everybody was helpful & professional Mr Ramos was exceptional & explained each step as we progressed. Rental versus ownership was explained in detailI would highly recommend this dealership.

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spaniel

May 11, 2015

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OUR SALESPERSON MANUAL FELIX WAS HELPFUL, KNOWLEDGEABLE AND EXTREMELY SERVICE ORIENTED. WE WERE HAPPY WITH THE PURCHASE AND THE WAY THE SALE WAS HANDLED. THE USED CAR MANAGER HELPED US WITH A FEW GLITCHES AND SATISFIED ANY ISSUES WE HAD. HIS NAME IS JODY LICHTMAN. SEAN BERRY AND JOE KUNDRAT HELPED IN COMPLETING THE SALE.ALL IN ALL IT WAS A SATISFYING EXPERIENCE. THE RECEPTIONIST PATRICIA WAS ALSO VERY HELPFUL. THESE PEOPLE MAKE THE DEALERSHIP A COMFORTABLE PLACE TO DO BUSINESS.

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Garcia1284

May 9, 2015

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I walk in to the dealer westchester toyota and the manager Felix was amazing, him and the ginancial manager Fabio gave me a great deal, I'm so pleased with the deal of buying a new car , they match my needs and I recommend to every one I'm very happy and satisfying for all...

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Sarahi1991

May 8, 2015

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we purchase a camry 2013 in excellent condition, we are really happy that we had the opportunity to buy what we were looking for. thanks to the sales representative Mani and Nelson from that branch, and definitely i eill recommend them.. They were very helpfull and they were able to provide all the options we could get in order to make this great purchase.. Thanks

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andymendex

May 7, 2015

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This is the best Toyota dealer. Jesus the best sales representative, he helped me choosing my car and gave me a good deal. This is our 3rd toyota. I defenetly recomend them.

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David Surillo

May 6, 2015

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Christopher Davila was very friendly and helpful in answering all my questions.

MA

Monsur Ahmed

May 6, 2015

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Jonny Hussain was grate I was dealing with Robert before but now Jonny has taken grate care of me and help me with triding lalu my car and help with my warrinty. im happy with jonny service.

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Chrissy

May 6, 2015

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I recently leased a Camry Le from Westchester Toyota, and I had a wonderful experience with the staff there. The sales representative, Jonny Hussain, was very knowledgeable, kind and helpful. He took his time in explaining everything about the vehicle to me, and in helping me complete all the appropriate paperwork. I thank him again for all his services, and encourage everyone to also head to Westchester Toyota! Thanks!

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Icupeles

May 6, 2015

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I just lease a RAV4 2015 The staff is awesome My sales representative Abraham Kiryako was knowledgable , understanding, and went beyond his means to help me make a choice.He made sure it wasn't just a choice but the right choice. Explaining every little detail about my purchase and the car. I couldn't be anymore happier with my sales rep and my purchase!Thanks to Abraham for being patient and very understandingIf you want a great experience head to Westchester Toyota on central ave!Iris Cupeles

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elpani

May 5, 2015

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I LOVED THIS PLACE. MY FAMILY HAS BOUGHT MANY CARS FROM PEDRO SEGURA AT THIS LOCATION AND I CAN SEE WHY. THEY ARE AN AMAZING STAFF AND HE ACTUALLY CARES ABOUT THE CUSTOMERS NEED AND INTEREST. THEY GAVE US A GREAT QUOTE AND NOW I AM DRIVING A CAR THAT I ABSOLUTELY LOVE.

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Losmets

May 5, 2015

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I was a long time loyal customer of curry Chevrolet on Central Avenue. The service provided by Westchester Toyota helped me to realize what I've been missing for so many years. A great vehicle, and outstanding customer service wins the day. Westchester Toyota wins.

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elpani

May 5, 2015

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I LOVED THIS PLACE. MY FAMILY HAS BOUGHT MANY CARS FROM PEDRO SEGURA AT THIS LOCATION AND I CAN SEE WHY. THEY ARE AN AMAZING STAFF AND HE ACTUALLY CARES ABOUT THE CUSTOMERS NEED AND INTEREST. THEY GAVE US A GREAT QUOTE AND NOW I AM DRIVING A CAR THAT I ABSOLUTELY LOVE.

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djmax76

May 4, 2015

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Overall a great experience. Extremely friendly and knowledgeable employees. The salesman Joel made me feel like I was among family. Like I said a great experience.

DW

done with dealers

May 4, 2015

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I recently had really bad experience with dealers. I was at the point of fixing my vehicle when I decided to give one more different dealer a try. I don't and won't blame Abraham. He is the sales person I was placed with. He was very nice and respectful during the whole process. It's not his fault and I don't want his reputation blemished. It was out of his hands. I entered the dealership already skeptical and drained. I presented a plethora of documentation including my 5 year flawless car payment history, proof of income which was more than enough to secure a car, a Car Fax report, two statements of what my car was worth and many other things. I then stated the precise deal that I was looking for. Abraham returned with a deal $10 more than what I stated but that number was absolutely fine and I made the deal. I went back today excited to pick up the car and the final part of the process was to sit with the finance manager. Well, to my astonishment, the car payment INCREASED BY $100! I immediately walked out of the office, asked Abraham for my keys and drove home, lucky not to have an accident in the mental state that I was in. During the 15 minute ride home, I was called multiple times by multiple people from the dealership. They implored me to come back and they were willing to give my the original offer. Well gee, if they could do it after I left in an irate state, they could have done it from the beginning and I could have been in a beautiful car right now. This exact scenario happened to me twice in the past 3 days. I am finished with crooked dealers at the moment and am planning on fixing my car. Lesson learned, buyer beware!!!

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CM

May 3, 2015

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Great experience. All the employees were very professional and helpful, and made the entire process of leasing a car quick and easy. Highly recommend!

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Bog

Apr 23, 2015

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They tell you one thing and do another. I went to see a car posted on the internet. They took me to see the car three miles away at the car wash. The Manager apologized and said I was the first one to see the car and that it was not prepped yet. I said I would buy the car if they could work on the door dents and dings. The manager said the door ding guy would come on Wednesday and I could see it after he was done. I told them that I loved the car and would see them Wednesday. They called on Wednesday and said "the car is sold don't come". No explanation. No Apology. These people can not be trusted.

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SamMendy2015

Apr 23, 2015

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I Would like to thank ricardo paredes and Westchester toyota for getting me into my 2015 toyota camry XSE. I would definitely recommend Ricardo and Westchester Toyota to friends and family. The process was smooth. Thanks again,Sam Mendy

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elexis

Apr 23, 2015

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I went to westchester toyota last week to look for a used car. It was nothing in my price range at the time, because my credit was on the low side. But with in the hour of living I received a call from a worker at toyota to check on me. The next week I got a call and a email to show me cars in my price range. Today I got a 2010 Toyota Corolla. I love my new car. Jesus Suarez was excellent. He takes the time out to help his costumers. I will definitely recommend them to my friends and family.

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GrainOfDust

Apr 22, 2015

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The people at this dealer are all professional and courteous. They had a pretty good selection of vehicles on the lot and I was able to find a vehicle with which I am happy. After purchasing the vehicle Aaron drove my old vehicle back to my home for me because I needed to drive the new vehicle off the lot. That was very helpful. He was also patient with showing me different vehicles and letting me road test a few of them. Additionally, the dealership was helpful with getting my insurance updated with the new car assigned to it. I believe the price I paid was ok, I am not sure if i could have done better. At first I was shown a 2014 Corolla which had exactly the features I wanted and I was ready to buy it, but then it turned out to have been sold earlier in the day. So I wound up buying a new one. The new one is great but cost more and did not have all of the features of the used one. But to the dealer's credit they have a big lot with a lot of inventory.Another was that when it came time to purchase the vehicle there was an issue with the financing which was offered by the sales rep. The finance manager said that that financing was not available (0% for 60 months) and I was offered some other deals which were not as good. Eventually by my standing firm, the dealer eventually agreed to give me the original financing. It worked out ok in the end but I don't think a customer should have to fight at the last minute, for the financing which is offered up front. And my credit was known to the dealership before I even picked out a vehicle. While there were some issues with this dealer I would still tip the balance in favor of recommending this dealership because overall the experience was better than what I had with another Toyota dealer.

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sandraat5252

Apr 19, 2015

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Aaron was very patience & shows loyalty. But, was indecisive what car to purchase at that time. However, I would highly recommend family and friend too him.

CM

Cute man

Apr 18, 2015

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Excellent job sales man, I recommend my friends , good service, commitment guy, hard work also did, , I hope future he do good job again, I blessed him

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leele813

Apr 17, 2015

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Just have to say from 12 until 5:30 pm I had a very long drawn out day for a car i paid cash for.

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Berdman1315

Apr 17, 2015

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A few days a go I went to westchester Toyota to find out about the 2015 Toyota Hugh lander. I didn't buy the car at that specific moment because I really didnt have the time but because of the service I received at westchester Toyota from the selesman Wilson. It is an obligation for me to go back to that lovely place and defenitely buy my 2015 Toyota highlander. Thank you guys!!!

MC

migue c

Apr 17, 2015

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I would like to recommend Wilson Balbuena for his great costumer service and personal treatment with me and my family after spending almost five hours in the process of getting my car. He was really helpful and patient and even drove my new car to my houses since I had to drive the car I was renting. I recommended Wilson and weschester toyota to my friends and relatives.

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carguy123

Apr 16, 2015

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I went to this location with my wife to buy two cars. Wilson was very friendly and knowledgeable about the vehicles. He was patient and worked with us to find a reasonable price. Although others employees such as John Madera the sales manager, attempted to be rude and disrespectful, Wilson was there to smooth out the buying experience. If not for the professionalism and hard work of Wilson I would have walked out of the dealership without purchasing a car. Please note that the markings of customer service, quality of work and friendliness solely reflect the experience that my wife and I had when dealing with Wilson. The negatives of overall experience reflect John Madera and his unprofessional and rude behavior. In short if attempting to buy a car at this location please make sure that you deal with Wilson and stay away from others such as John Madera who epitomize the term unprofessional.

AM

Alvaro Martinez Jr

Apr 15, 2015

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This is the third car I take out of Westchester Toyota and will continue to come back. They have a friendly team that greets you at the door and really makes you feel welcome. I personally was returning a lease and looking to lease or purchase a new Camry and Manny D. was very helpful in explaining my options. Manny was very helpful and patient as I was in the dealership with my 2 kids (2 & 9). He was very attentive to my car needs and returned every call I made asap. In the end, I came out purchasing a 2015 Camry SE and couldn't be happier. I recommend everyone to go to Westchester Toyota for their car needs.

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ALBERT1524

Apr 14, 2015

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I WENT TO WESCHESTER TOYOTA AND HAVE A GREAT EXPERIENCE . THIS IS MY SECOND CAR IN THIS DEALER. WESCHESTERE TOYOTA TREAT THEIR CUSTOMERS LIKE FAMILY. THEY TRY TO HELP YOU AS MUCH AS THEY CAN . I BOUGHT A 2015 TOYOTA RAV 4 AND I AM VERY HAPPY WITH MY NEW SUV. ALL I HAVE TO SAID NOW IS ..LET'S GO PLACES

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EAACEVEDO

Apr 14, 2015

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Went in there with the purpose of buying my new first truck and came out a winner. Thanks to pablo and the westchester toyota scion in yonkers great service.

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kpalmer

Apr 14, 2015

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Other then the process took a few hours, I was able to get the vehicle I wanted. The hospitality was great and they took the time to accommodate me.

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Chanlamar

Apr 13, 2015

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Between Pablo and Fabio, I had the best service provided to me! Pablo took the time to really go above and beyond to make sure all of my needs were met. He was patient when I was indecisive and really took the time to cater to my car needs. I appreciated how he really made sure I was leaving happy and satisfied.And Fabio was truly patient, taking the time to explain everything to me. He made me feel comfortable to ask as many questions as I needed. Even though it was the end of a long and busy work day, their service was impeccable!

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conniecampos90

Apr 13, 2015

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I am a big fan of Westchester Toyota because they truly listen to the customer's needs and go above and beyond to meet those needs. I needed a car right away because of I was in an accident. I LOVED my first car which, I bought from Westchester Toyota. Their warranty and pricing was great. So I decided to buy my second car from them. I had a limited budget which they were very willing to work with. In fact, I was introduced to a vehicle below my budget and it worked out even better than I anticipated. The vehicle was in great condition and their inspection covered more than any dealer in the area. I had a check from my personal bank and they did everything they needed to in order to let me drive away with the car. Oscar was my salesman and was so patient with me. He didn't want to pressure me into something I was unsure of and that put me at ease. His honesty and consideration of my situation is what put me in a car that I wasn't even initially interested in. It turned out that I loved the car he showed me and am still very pleased with it. I recommend everyone to purchase from this dealer and to work with Oscar. As a female shopper I never felt demeaned or was treated differently. I was given their full attention and utmost respect and I appreciated that. Their price and quality are decent compared to other dealers I've been to. I know they won't sell you a lemon and they have a good choice of quality cars.

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Chanlamar

Apr 13, 2015

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Between Pablo and Fabio, I had the best service provided to me! Pablo took the time to really go above and beyond to make sure all of my needs were met. He was patient when I was indecisive and really took the time to cater to my car needs. I appreciated how he really made sure I was leaving happy and satisfied. And Fabio was truly patient, taking the time to explain everything to me. He made me feel comfortable to ask as many questions as I needed. Even though it was the end of a long and busy work day, their service was impeccable! This was my second time coming here and I am glad to get my car from Westchester Toyota.

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Connie

Apr 13, 2015

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I am a big fan of Westchester Toyota because they truly listen to the customer's needs and go above and beyond to meet those needs. I needed a car right away because of I was in an accident. I LOVED my first car which, I bought from Westchester Toyota. Their warranty and pricing was great. So I decided to buy my second car from them. I had a limited budget which they were very willing to work with. In fact, I was introduced to a vehicle below my budget and it worked out even better than I anticipated. The vehicle was in great condition and their inspection covered more than any dealer in the area. I had a check from my personal bank and they did everything they needed to in order to let me drive away with the car. Oscar was my salesman and was so patient with me. He didn't want to pressure me into something I was unsure of and that put me at ease. His honesty and consideration of my situation is what put me in a car that I wasn't even initially interested in. It turned out that I loved the car he showed me and am still very pleased with it. I recommend everyone to purchase from this dealer and to work with Oscar. As a female shopper I never felt demeaned or was treated differently. I was given their full attention and utmost respect and I appreciated that.

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Debbye

Apr 13, 2015

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I came in to trade my car Eric was the salesmen for the car i was trading in as well as the salesman for my new car. He is professional caring and an all around hard working guy. He is concern about my needs and what i can afford rather then making a sale. His work ethic and personality is the reason why i came back to see hIm for my new car. And will be recomending him to anyone trying to buy a car. And will be coming to see him for my next purchase

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gsancio

Apr 12, 2015

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The sales employee Abelardo Ramos was great in helping me find a good quality car. He was knowledgeable about the car I brought. He took his time to explain the car I brought.

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Anthony

Apr 11, 2015

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Eric Johnson made my visit to Westchester Toyato worth the trip. He listened to my concerns and addressed my needs to down size to a smaller vehicle. He went out of his way to make sure i got the deal i was looking for. For my first time leasing he made the whole process very easy.

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Vidianandbeasmoneyatgmail

Apr 11, 2015

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He was very helpful, he was very knowledgable about cars. He was consistent and friendly. Also, he was able to identify well the characteristics of the vehicle we wanted to purchase.

1

1948lennyatgmail.com

Apr 10, 2015

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My wife an I were in the market for a new compact suv,the rav4 was our first choice and the first one we looked at. as soon as we arrived at Westchester Toyota ,we were greeted by mr.Claudio Soranio, This man is a true gentleman,and a real professional,knows his job,his products that he sells,and never made us feel pressured or rushed to make any decisions! After our road test of the2015 rav4 I knew we had the right car the right dealer and Claudio made It happen we didnt have to look any further we are very happy with our new rav4!

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jrabadi

Apr 9, 2015

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Jonny Hussain and Mina Aziz were very helpful upn entering Toyota. We got immediate service and a great deal on a new lease. Jonny Hussain was terrific and I will recommend him to my friends (as well as Mina and Dennis). I will be back in 3 years.. Jonny better be here!!

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Cgrace

Apr 8, 2015

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When I was at Westchester Toyota to lease a new car, I had excellent customer service. I got the Toyota RAV4 and had the pleasure to work with Jonny and Mina. If you are in the market for a new car you should go to Westchester Toyota and ask for Jonny. I was provided with excellent service and I know you will get the same. I am definitely going to return in the future and hope to work with Jonny again.

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AdamGonzalezMusic

Apr 8, 2015

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My wife and I were in the need for a new vehicle and Charles was able to get us just that without any hassle. He literally got us the last car in stock that we wanted and got a a good price with our trade in for our old Corolla. It's employees like him that will keep us as loyal customers in the years to come

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ciaran.grace

Apr 7, 2015

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When I was at Westchester Toyota to lease a new car, I had excellent customer service. I got the Toyota RAV4 and had the pleasure to work with Jonny and Mina. If you are in the market for a new car you should go to Westchester Toyota and ask for Jonny. I was provided with excellent service and I know you will get the same. I am definitely going to return in the future and hope to work with Jonny again.

NC

New car

Apr 7, 2015

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Ahmadou Mbaye was very professional and knowledgable. He worked within my given budget. I will recommend this dealership to my friends and family. Thank you.

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Ate731

Apr 6, 2015

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Worked with Eric Johnson he best dealer ever. Help us negotiate a price that worked with a budget. The best ever will come back to do business with them if I need another car.

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jossy122

Apr 5, 2015

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we just got our RAV4 The dealer was very nice and the experience was great. we are very happy with our new car he was very positive and made us feel very comfortable thank you very much for all your help we definitely recommend everyone to try and work with jesus you wont be disappointed

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ladymary

Apr 5, 2015

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Went in to buy and wasn't truly sure about what to get...They made the experience more practical than I imagined...VERY PROFESSIONAL! Thanks

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Sgt3439

Apr 4, 2015

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Rob was excellent. He was extremely helpful as well courteous in selling my car. He provided information and was very helpful.I will definitely recommend others to this dealership.

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Dcrump

Apr 3, 2015

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Very friendly and dedicated employee and knowledgeable of what he was doing. He helped us get a great car for a great price loved the service would definately recommend to my friends and family.

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Jose Cabrera

Apr 3, 2015

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I am very satisfy with the buying process, how proffesional the seller Pedro Segura was towards me. The whole process was really fast. Anyone who is interested in buying a car especially a first time buyer I highly recommend Westchester Toyota because is the best place to do business.

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Jose Cabrera

Apr 3, 2015

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I am very satisfy with the buying process, how proffesional the seller Pedro Segura was towards me. The whole process was really fast. Anyone who is interested in buying a car especially a first time buyer I highly recommend Westchester Toyota because is the best place to do business.

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Jacky L

Apr 1, 2015

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I went in to lease a 2015 Toyota Rav 4 based on an advertisement from Curry Toyota, and my salesman Joel Duran was wonderful! He matched the ad and got me a pretty red car to drive home! I definitely recommend this dealer and especially this sales rep!

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Jlato64874

Apr 1, 2015

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I went in to lease a 2015 Toyota Rav 4 based on an advertisement from Curry Toyota, and my salesman Joel Duran was wonderful! He matched the ad and got me a pretty red car to drive home! I definitely recommend this dealer and especially this sales rep!

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Dennis & Christine

Mar 31, 2015

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My husband and I had a great experience at Westchester Toyota... I would like to thank Aaron Keener, John Madera and Nelson Munoz for going above and beyond to locate the vehicle we truly wanted. Thank you againDennis & Christine

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tomdor

Mar 31, 2015

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Sales consultant Eric Johnson and manager Mina Aziz made the purchase process easy and stress free. Their patience and knowledge is very much appreciated. A difficult negotiation was anticipated but this was not the case. Things went smoothly and I'm happy to say the price was reasonable . The vehicle is a pleasure to drive. I would not hesitate to recommend doing business with Eric Johnson and Mina Aziz at Westchester Toyota/Scion.

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JoeMcG

Mar 30, 2015

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Very easy car leasing experience. My salesman Abelardo Ramos and sales manager David Lee and the entire crew made the total experience of car shopping stress free. Even the finance guy was great. Every detail was explained and all questions answered. No pressure to lease. I'm very satisfied with my Sienna. I would highly recommend Westchester Toyota and Abelardo Ramos and David Lee.

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JoeMcG

Mar 30, 2015

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Very easy car leasing experience. My salesman Abelardo Ramos and sales manager David Lee and the entire crew made the total experience of car shopping stress free. Even the finance guy was great. Every detail was explained and all questions answered. No pressure to lease. I'm very satisfied with my Sienna. I would highly recommend Westchester Toyota and Abelardo Ramos and David Lee.

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FernandoOrtiz

Mar 28, 2015

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I'd like to take the time to thank Westchester Toyota and Ricardo Paredes. I purchased a 2015 Toyota Rav4 limited, I am so happy with my purchase. The process was smooth and Ricardo Paredes is very knowledgeable. I would recommend Westchester toyota and Ricardo Paredes to family and friends. Thanks Again,Fernando Ortiz

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WallJulia

Mar 27, 2015

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I HAD A GREAT EXPERIENCE AT WESTCHESTER TOYOTA. MY FAMILY HAS PURCHASED 3 CARS THERE IN THE PAST 8 YEARS. THIS WAS THE FIRST TIME I WENT AND REALLY GOT THE FULL EXPERIENCE. ABE RAMOS WAS ARE SALESMEN AND HE HELPED ME WITH EVERYTHING I NEEDED. HE WAS VERY INTELLIGENT, LOOKED SHARP AND VERY KNOWLEDGEABLE ON THE CARS. THANKS ABE AND EVERYONE ELSE AT WESTCHESTER TOYOTA. I BOUGHT THE 2015 4 RUNNER LIMITED AND IT I SOOOOOOO NICE AND I'M ECSTATIC ABOUT MY FUTURE ADVENTURES IN IT.

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wilson

Mar 27, 2015

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I just bought my new highlander with Jesus and Fabio my experience in Westchester Toyota have been exceptional I really recommend the dealer and the whole team. Thank you guys.

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Dvigilante

Mar 27, 2015

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Big dealership and willing to work on a good price with you. I had a great sales associate, Aaron who was super helpful, personable, informative, and really put the customer first! I would definitely recommend someone to see Aaron if they want a great deal on a Toyota.

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Triana

Mar 26, 2015

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They really have your best interest at heart, they showed me options & got me the best deal. Amazing, I highly recommend this place to anyone! & go straight to Pablo Diaz, he is the salesperson I was dealing with, he really helped us out in every way possible. He was patient when we were indecisive, & treated us great no matter what. I am so happy with my purchase & the price for it!! I couldn't have asked for more. Great customer service, & friendly staff.

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dianav

Mar 26, 2015

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Big dealership and willing to work on a good price with you. I had a great sales associate, Aaron who was super helpful, personable, informative, and really put the customer first! I would definitely recommend someone to see Aaron if they want a great deal on a Toyota.

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Triana

Mar 26, 2015

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They really have your best interest at heart, they showed me options & got me the best deal. I am so happy with my purchase & the price for it!! Amazing, I highly recommend this place to anyone! & go straight to Pablo Diaz, he is the salesperson I was dealing with, he really helped us out in every way possible. He was patient when we were indecisive, & treated us great no matter what. I couldn't have asked for more. Great customer service, & friendly staff.

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malfaroxo

Mar 25, 2015

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Among other dealerships, enjoyed working with the employees at Westchester Toyota. They were very customer service oriented and went above and beyond to make sure that I was satisfied with my lease deal!

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Wsilva877

Mar 23, 2015

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They were very helpful. And professional I recommended this dealer to everyone ask for Larry and john and David.......they'll help you and treat you good

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Ashlee

Mar 21, 2015

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Pablo Diaz helped me take home my first car. He was patient, helpful, and provided excellent customer service. He walked me through all of my questions and made sure I was getting the best deal. I would definitely recommend him and the team at Westchester Toyota.

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Gasparon

Mar 21, 2015

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Great customer service, ended up paying more than advertised but I'm happy with the overall experience... Eric Johnson, the sales rep was super helpful and really tried to get us the best deal possible.

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D.Gonzalez

Mar 19, 2015

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Jonny Hussain was great sales person, he helped with my lease buy out. He was very attentive, friendly and made me a great cup of coffee. I was very happy with his service and will recommend him and his manager Robert Kundin to anyone I know.

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Mat and Justine B.

Mar 19, 2015

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It was our pleasure to work with Mr. Vincent Valentine today. He was very professional and did an excellent job as our Sales Associate. He explains everything we wanted to know, all our questions were answered. This was our third time purchasing a toyota and so glad we did. We got a great experience! Thank you so much, Vincent!

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Mat and Justine B.

Mar 18, 2015

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It was our pleasure to work with Mr. Vincent Valentine today. He was very professional and did an excellent job as our Sales Associate. He explains everything we wanted to know, all our questions were answered. This was our third time purchasing a toyota and so glad we did. We got a great experience! Thank you so much, Vincent!

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SILLYWIL

Mar 18, 2015

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I JUST PURCHASED MY 3RD TOYOTA ON MONDAY AND I HAD THE PLEASURE OF MEETING JOHN MADERA HE MADE THE WHOLE EXPERIENCE EASY AND PAINLESS I WOULD RECOMMEND HIM TO ANY OF MY FRIENDS OR FAMILY

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Thomas

Mar 17, 2015

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I visited the dealership And recognised instantly the difference from other dealerships i visited. Spent four hours at NJ Universal dealership, only to visit Westchester Toyota where i met Eric Johnson, Felix Ceballos, And Fabio Kola where i recived a deal on a vehicle just as i wanted without hassles. I recommend them for sevice And price. Thank you Westchester Toyota!

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jprutigliano

Mar 17, 2015

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Leased a 2015 Sienna from them - the experience was easy, professional and made the whole process pleasurable. The showroom and facility is up to date and the staff is courteous and attentive. Definitely will be back for any future cars.

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Lany59

Mar 17, 2015

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It was a pleasure doing business with Mr. Juan Padilla. His professionalism, knowledge and good sense of humor has made our experience of leasing our new Toyota Corolla a very a smooth transaction. We would recommend Mr. Padilla's salesmanship to all our friends and family.

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Msbarry

Mar 16, 2015

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Just got our 2nd Toyota from Jonny, Pablo and Dennis. They really took care of me and my husbands needs and addressed all our questions and concerns. Jonny was great, even got along with daughter. Pablo was a great help with getting us into the right car and Dennis gave some great financial advice and options.

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Angel ramirez

Mar 16, 2015

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Vincent was a pleasure to work with thanks for all the help Mr Valentine. I went in to see my option on my lease he did his best for me.

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Muhon hussain

Mar 16, 2015

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Recently bought a used highlander from Jonny. He's was very quick and very professional. He made easy a pretty quick and I'm recommending him to everyone!

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shia98

Mar 15, 2015

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We had a great experience here! I loved the fact that we gave them our bottom dollar price we wanted to pay and they Manuel made sure we got it. We were straight forward from the start and they worked with us without any problems. My only complaint, is the wait to finalize everything but I guess that's par for the course. I would recommend to anyone in need of a Toyota.

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d.berry

Mar 15, 2015

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We just got a new Camry, this is my second car purchased from Jonny, Pablo and Dennis. They are true professionals, very honest and caring. We love the whole sales team. Jonny was great, even my daughter loved him. Pablo was very helpful and kind. Dennis gave us some great financing advice. I would gladly buy from them again.

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Patricia Mack

Mar 14, 2015

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My husband and I arrived at Westchester Toyota / Scion, Pablo was there to greet us with a dazzling friendly smile. We showed him the car I wanted a Toyota RAV4. He explain all the benefits of driving the RAV4. Pablo salesmanship is professional, and friendly. He took his time to answer all my question. He made us feel at ease and comfortable. The staff is nice and professional too. Pablo work diligently to get us an extremely fair price and loan. I drove off the Toyota dealership today with my RAV4!!! I will recommend all my family and friends that need a reliable car to go see Pablo Diaz at Westchester Toyota in Yonkers, NY.

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Angie

Mar 14, 2015

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I was Oscar rojo first customer at the westchester Toyota scion he was excited on doing business with us he explained to us that we were his first client which made us patient trough searching the car we were looking for. He was very friendly and tried helping us as much as he can. He always responds to my questions if he is away I will leave him a message which makes me feel confident that he cares. It was my first car I purchased so there were things I needed to ask the finance guy that I didn't know before i bought the car but Oscar Rojo was not there when I was speaking to David Grin whom have a accent that I don't understand in da future I would definitely need a translator!!!!!!!!!

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Bronxstar

Mar 13, 2015

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My husband and I arrived at Westchester Toyota / Scion, Pablo was there to greet us with a dazzling friendly smile. We showed him the car I wanted a Toyota RAV4. He explain all the benefits of driving the RAV4. Pablo salesmanship is professional, and friendly. He took his time to answer all my question. He made us feel at ease and comfortable. The staff is nice and professional too. Pablo work diligently to get us an extremely fair price and loan. I drove off the Toyota dealership today with my RAV4!!! I will recommend all my family and friends that need a reliable car to go see Pablo Diaz at Westchester Toyota in Yonkers, NY.

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tenzinworser

Mar 13, 2015

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It was a great experience buying a car from this dealership. This dealership is one of the best dealership i have ever been contact with. Great salesman Oscar and his great services. I would recommend this dealership to all of my friends.

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Mustafa gulbari

Mar 12, 2015

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Before going to westchester Toyota dealership please read the reviews about them. Very unprofessional and rude staff. I wish I would not go there. They do fals advertisement on the Internet ( put the cars on Internet with a reasonable price, and when you call the to ask any question they will tell you " come to the dealership we don't discus anything over the phone" when you go there they will say" that car has been sold". I went there from Queens and I paid $15 toll and when I got there and asked about the car they posted on the Internet the sales parson said its sold. I like a different car and I give the sales person an offer he said let me ak my manager, he came back and said ok deal and he gave me the car vin# and told me to get insurance. I called geico and and get the insurance and wen I was counting the money the sales person said my manager doesn't give it at this price. When I went to the manager he was asking me stupid questions. Finally I left the place arguing with them.

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norah073

Mar 12, 2015

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Excellent service. Outstanding friendliness. Very proffessional attitude. Attention to every detailto make buying experience a goodone. Service was taken very seriously going.beyond was ex pected . Every custumer resquest was satisfied

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Winterbeauty84

Mar 12, 2015

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Today I got mySecond car from Toyota. I will never buy a car anywhere else . Westchester of Toyota is a wonderful place to get a new vehicle

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daysy

Mar 12, 2015

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This is my second car purchased from Pedro. He is a true professional, very honest and caring. He took the time to answer all my questions and was very patient through the whole process. He is very knowledgeable about Toyota's cars and the lease process. We were very happy to work with him and we hope to return again when our lease expires.

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Marina

Mar 11, 2015

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I had such a wonderful experience buying my first car. Ahmadou was extremely nice and professional, very attentive and not those type of dealer that tries to push anything for you to buy. Would def go back and recommend to anyone.

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Marina

Mar 11, 2015

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I had such a wonderful experience buying my first car. Ahmadou was extremely nice and professional, very attentive and not those type of dealer that tries to push anything for you to buy. Would def go back and recommend to anyone.

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robidelvy

Mar 7, 2015

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Excellent customers service, no pressure to buy, I have done all my car shopping here sincew 2005 I would recommend this dealer without any hesitation.

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danny

Mar 4, 2015

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I had a very great experience ricardo paredes he was very helpfull in showing me wat I was looking for in a 2015 tacoma doble cab

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AngelinaS

Mar 4, 2015

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I purchased my first RAV4 (used) approximately 4 years ago and Juan P was my sales person. At my mom's insistence, I wanted to see if I would be approved to purchase a 2015 RAV4, I did my research online first at the Westchester Toyota/Scion website and gave Juan a call. True to his word, Juan worked very hard to make sure that the deal was approved. Both Juan and Joe K. were not only VERY professional, knowledgeable & very patient, they provided me with A+++ Sales, Finance & Customer Service.I asked a lot of questions and received responses to each and every one of them; if I still wasn't certain, I kept asking and so did my mom. I would recommend Juan and Westchester Toyota/Scion to all of my friends and anyone who wants to purchase a Toyota (especially a RAV4) and would prefer dealing with A+++ service. Hey Gents, see you in a few years!Thanks a million! I

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Bob F

Mar 3, 2015

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Sales staff, particularly Eric and his manager Jon were top-notch and very helpful. They all went out of their way to make the experience a good one.

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eric

Mar 3, 2015

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Exceptional professionalism and service. I received better treatment from Eric & John than I received from high end dealerships !! Keep up the good work. They made Us feel like family from the moment we walked into their office, they rolled out the red carpet for Us. Would definitely consider/recommend doing future business with Westchester Toyota.

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rukdnme

Mar 3, 2015

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Exceptional professionalism and service. I received better treatment from Eric & John than I received from high end dealerships !! Keep up the good work. They made Us feel like family from the moment we walked into their office, they rolled out the red carpet for Us. Would definitely consider/recommend doing future business with Westchester Toyota.

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Prince

Mar 2, 2015

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My experience was exceptional . Ahmadou was Very professional and showed lots of patience .He Answered all my questions. He educated me on things about my purchase that I didn't know.i felt like I got the white glove treatment. In fact the entire staff was nice . Thanks

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Danilo524

Mar 2, 2015

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Larry and David Grin help me get The car of My dreams thanks for Great services and Great price and recomend it. to everyone, thanks

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Mr. Llewellyn White

Mar 1, 2015

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I was very impressed with the service at the dealership. I would highly recommend the sales person Eric Johnson, he was very courteous and straightforward and trustworthy in handling my purchase. His managers John Pena, and Jody Lichtman delivered the vehicle as promised. I'm extremely surprised with how everything turned out.Thank you guys at Westchester Toyota!

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Arlenic716

Feb 26, 2015

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I'm Nicolas alban I went to west heater Toyota, Ricardo paredes took good care of me I rec this dealer and Ricardo to any of my friends and family.

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Hpcr

Feb 26, 2015

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Pablo is an excellent salesperson he is reliable and very courteous. Pablo always exceeds my needs when I come to Westchester Toyota. He is nice person.

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iPredator

Feb 26, 2015

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I'm writing to encourage folks interested in Toyotas to visit Westchester Toyota and ask to speak with Mr. Mbaye. Not only is he knowlegable about all the Toyota lines, but he is not the classic car salesperson pushing to make the deal. Westchester Toyota made a great investment by bringing Mr. Mbaye. Thank You Westchester Toyota!Respectfully,Dr. NuccitelliiPredator Inc.

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naveed

Feb 26, 2015

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THIS REVIEW IS FOR THE MENTIONED SALEPEOPLE. THEY WERE EXTREMELY HELPFUL, QUICK, AND A TRUE DELIGHT TO WORK WITH. I WENT TO 7 TOYOTA DEALERSHIP AND AND OTHER MAKES, WESTCHESTER TOYOTA WAS THE ONLY ONE WHO MATCHED A PRIOR DEAL MADE A DAY EARLIER. GREENWICH (ANDREA) AND CURRY(ALEX ORTIZ) TOYOTA WERE NOT EVEN PUTTING IN A GOOD INTTEREST IN NEGOTIATING A DEAL WITH US.. THE PRICE WAS SO HIGH AND ABSOLUTE THAT WE WERE DISHEARTED AND WE LEFT THE SHOWROOM..THEIR MANAGERS WERE TRYING TO MILK US AND WE FELT LIKE WE WERE JUST ANOTHER CUSTOMER.. WHEN WE WALKED IN WESTCHESTER TOYOTA, WE WERE IMMEDIATELY GREETED BY ERIC JOHNSON AND LATER ROBERT KUNDID WHO CAME BACK WITH THE PRICE WE COULD AFFORD AND REALLY TOOK TIME NEGOTIATING WITH US.. THEY PUT UP WITH OUR ENERGETIC CHILDREN... MR. KUNDID AND JOHNSON WERE VERY HONEST AND EXPLANATORY WITHOUT BEING PUSHY!! I ONLY HOPE THAT IN THE FUTURE THAT THIS DEALERSHIP SPECIFICALLY, MR. JOHNSON AND KUNDID WILL CONTINUE PROVIDING US A LOW LOW LOW PRICE ON ANOTHER LEASE.. WE LOVE TOYOTA RAV-4 AND HIGHLANDER!! THANK YOU FOR MY NICE AND SHINEY RED RAV -4 GUYS!!!YOLANDA AND MUHAMMAD I.ERIC JOHNSON {SALESPERSON}, AND ROBERT KUNDID {SALES DEPARTMENT MANAGER}

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Pina

Feb 24, 2015

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I can't stress enough how much I hate car shopping. I had a great experience with this dealership, and they went above and beyond to help me get the car I LOVE!!

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Pina

Feb 24, 2015

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I can't stress enough how much I hate car shopping. I had a great experience with this dealership, and they went above and beyond to help me get the car I LOVE!!

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mrobbinsnest

Feb 23, 2015

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Great sales people ,very professional .No one leaves unhappy, This is 25 years of me buying a car at this dealership. David Lee is the man in charge here and David always says what he means and means what he says. He is the most honorable man in in the car dealership business.David lee is the man behind this incredible dealership.If you are looking for a Toyota this is the only place to go !Mark S. Robbins

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Nicole

Feb 23, 2015

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In 2012 I came back to release again and I meet Robert. He was a very friendly patient and helpful. The day I picked the car up the registration was not in the car. I don't live in yonkers so I called in a panic and he told me not to worry he would meet me on 287. This meant the most to me and 3 years later I am back with Robert and once again he has been very professional. Westchester Toyota is very lucky to have him working for them.

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Easysale

Feb 21, 2015

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I found a likely car on the website and emailed customer service for a price. It was reasonable and I made an appointment to visit the dealership. I showed up on time and was met by Mr Duran who was very knowledgeable and helpful. The car was satisfactory and I left a deposit with the agreement that I would come back the next day with a certified check. This I did, but it took hours to complete the sale. Nothing was wrong except that they could not get around to finishing the paper work. This left me in a very unpleasant impression of the place. Everyone was all smiles while I was in the process of buying, but when I was too far along to easily back out, I was dropped. I will not be return.

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Maria B

Feb 17, 2015

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I went in for the president's day sales. Never felt any pressure from the sales personnel. They gave me time to shop around, sit, look and feel at all of my choices. When I was ready to discuss my concerns, they promptly attended my needs. Richard greeted me with a warm welcome and a lot of professionalism. He is very knowledgeable, addressing all my questions well. The Managers were helpful with meeting my needs. Mr. Clarke was very good in explaining all the finance options. I left feeling that this is a cohesive work environment worthy of visiting for a superb car buying experience.

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EJB

Feb 17, 2015

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We went to Westchester Toyota to get our third car. We didn't feel any pressure on buying/looking. We went to other dealership after that but went back to them. Their sales representative Joel Duran is excellent. Most Questions about the car he answered and all request we asked he delivered. We will recommend this dealership to friends and family. Thanks Joel.

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MHarder

Feb 16, 2015

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I had a great experience at Westchester Toyota. When I went in I was unsure of what kind of a car I wanted. Pablo Diaz got to know my needs right off the bat and within 45 minutes we had found my car. I knew I trusted him when we test-drove a Highlander that drove a little funny and he said "lets take this back, it's not the car for you." The next car we found was an awesome color, had everything I could have wanted, and for a great price. I bought it that night. I'm thankful to Pablo!

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mpm353

Feb 16, 2015

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These guys did a great job of honoring the deal terms (gave me a great deal) and delivering our car on time. A great experience. ,

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syldaisy

Feb 16, 2015

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I went in for the president's day sales. Never felt any pressure from the sales personnel. They gave me time to shop around, sit, look and feel at all of my choices. When I was ready to discuss my concerns, they promptly attended my needs. Richard greeted me with a warm welcome and a lot of professionalism. He is very knowledgeable, addressing all my questions well. The Managers were helpful with meeting my needs. Mr. Clarke was very good in explaining all the finance options. I left feeling that this is a cohesive work environment worthy of visiting for a superb car buying experience.

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Whteva86

Feb 16, 2015

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Damion foster was very helpful and had good knowledge about the car and made our experience good. Thank you again for the business. Will definitely come back

JS

Jesus suarez

Feb 16, 2015

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I went with my brother jack anil to buy a Camry for our business my sales person was Jesus Suarez. I'll buy a car from then by next week. And if anyone is looking for a good place and sales person I revonend them.

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actionbarry

Feb 16, 2015

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I had a range of problems in buying a car from Westchester Toyota, but in interest of being to the point and not getting into subjective issues, I'll stick to the primary problem, and the main reason I will never give them my business again: they tried to charge me $2,000 in non-itemized "dealer fees," and were never able to explain what the $2,000 in non-itemized dealer fees was actually for. These fees did not cover sales tax, document transfer, title check, etc. -- those were all separate line items on the bill of sale they drew up. And this is on a $14,000 car, so the non-itemized, unexplained $2,000 in fees represented about 15% of the total price of the car!Note: I did end up buying a car from them. It took me about 30 minutes of arguing to get them to drop the fees down to $300, which while still frustrating, left me at an attractive price point.So, while I bought the car, I would and will never, ever bring my business to a dealership that approves of trying to get customers to pay what was upwards of 15% of the car's total sale price in undefined, non-itemized fees. This is dishonest behavior. There are plenty of other dealerships out there that don't try stuff like this in the first place.

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Patrick

Feb 15, 2015

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We had a wonderful experience at Westchester Toyota. Our purchase was a certified Corolla with 61K miles on it and we were very pleased at the excellent condition it was in. Pedro was our salesman and he could not have been more accommodating. He is knowledgeable and sincere; VIP service from a first- rate guy. Everything is handled in-house which helped facilitate all of the necessary paper work. Our thanks as well to Nelson who helped us complete the transaction. Overall, a satisfying experience with a very professional and friendly staff, highly recommended. Patrick

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Patrick

Feb 14, 2015

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We had a wonderful experience at Westchester Toyota. Our purchase was a certified Corolla with 61K miles on it and we were very pleased at the excellent condition it was in.Pedro was our salesman and he could not have been more accommodating. He is knowledgeable and sincere; VIP service from a first- rate guy. Everything is handled in-house which helped facilitate all of the necessary paper work. Our thanks as well to Nelson who helped us complete the transaction.Overall, a satisfying experience with a very professional and friendly staff, highly recommended.Patrick

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Rosemary

Feb 14, 2015

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I bought a car from Jesus a month ago and my husband really love his new highlander . I definitely recommend Jesus and the whole team behind him!! They are great !! We are very thankful and happy with the car !!

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judlen

Feb 12, 2015

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Dominique did a wonderful job in helping us lease a new car and Fabio was a pleasure to deal with as he processed our papers as quickly as possible in an extremely professional and friendly manner. This is our 4th new Toyota Camry with Westchester Toyota. It is the only Toyota dealer ship for us.

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judlen

Feb 12, 2015

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Dominique did a wonderful job in helping us lease a new car and Fabio was a pleasure to deal with as he processed our papers as quickly as possible in an extremely professional and friendly manner. This is our 4th new Toyota Camry with Westchester Toyota. It is the only Toyota dealership for us.

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Lynn and Joe

Feb 10, 2015

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Dominique was great. She was very helpful with putting together the perfect package for our needs. In addition, dealing with David again with putting the finance package together for us, he was a pleasure to work with. This is our 4th Toyota and we are most happy with our choice.

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Lynndlando

Feb 10, 2015

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Dominique was great. She was very helpful with putting together the perfect package for our needs. In addition, dealing with David again in putting the finance package together for us he was a pleasure to deal with. This is our 4th Toyota and we are most happy with our choice.

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MD

Feb 10, 2015

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Had a great experience recently at this dealership. Over the last 10 years I've owned 4 other Toyota's, which I purchased at a different dealership in Westchester. I can tell you that my experience at this dealership was 100 times better. If you're looking to purchase a Toyota here - I highly recommend you ask for Larry Pichardo and the finance manager David Grin. They made the difference and you'll have a pleasant experience.MD

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unclefluffy

Feb 10, 2015

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Today i spent most of my day at Westchester Toyota with sales rep Claudio Soriano. I was very happy and greatly satisfy with the way Claudio treated me. I felt very welcome as soon as i step foot into the show room.

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elizabethsrs

Feb 10, 2015

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The entire staff is very friendly. Manuel was always professional and friendly. He made sure I was happy with my purchase and I got the perfect car for myself.

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Lisa

Feb 10, 2015

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Claudio was very helpful. He was patient and most importantly he was not pushy. He was patient and listened to our conceens. Claudio was knowledgeable about the car and explained some of the features to my husband and me.

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mahesh

Feb 9, 2015

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I came all the way from Connecticut 2 hours and half just to see that car, then I came to the dealership and the car was still there, I have never been treated this good before and I had bought many cars from different dealerships before and I'm 100% going back to to this dealer if I ever needed another car.Salesman is Husam Almarji, he did an amazing job, amazing customer service, great prices, quick process and I picked the car the same day in less than 2 hours process

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PedroS

Feb 8, 2015

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I recently purchased a Toyota Sienna from Pedro Segura at Westchester Toyota. Pedro Segura was very professional and knowledgeable. Before I visited this dealership I have dealt with many car salesmen, and I felt aggravated and uncomfortable with the lack of honesty, but this was not the case with Pedro Segura and the whole staff of Westchester Toyota. This was a great purchase experience and I won't shop autos at any other dealership.

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olgc

Feb 7, 2015

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I wanted a pre-owned Prius at least a three or better. I extended my search to 50miles and found a Prius Five at Westchester. Amazingly, they actually had the car that was posted online: A Prius five in nautical blue. The dealer was approx. 45 miles away. We looked at the car and I did a test drive. Shame on me because I didn't check all the features that were listed online for the car. I picked the car up 2 days later...when we finally arrived home, I realized I did not have power seats or a garage door opener in the car. I checked on line and realized my car which was advertised as a "five" was actually a "three." with upgrades "so it's the same as a five." (that's what I was told when I called that evening to point out the mis-representation.) They did tell me I could bring the car back...a great option since they are an hour away and I already spent a day and a half there. I'm disappointed. PS: after the snowstorm this week I ran out of windshield fluid.

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Pedro Silverio

Feb 7, 2015

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I recently purchased a Toyota Sienna from Pedro Segura at Westchester Toyota. Pedro Segura was very professional and knowledgeable.Before I visited this dealership I have dealt with many car salesmen, and I felt aggravated and uncomfortable with the lack of honesty, but this was not the case with Pedro Segura and the whole staff of Westchester Toyota.This was a great purchase experience and I won't shop autos at any other dealership.

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lucia

Feb 6, 2015

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Best experience ever! This is my 2nd time at this dealer. The staff are very friendly and helpfu.My sales rep, Pedro Segura, knows Toyota's Cars. Pedro was patient with me. Pedro addressed all my concerns with care and professionalism. He was very patient and went above and beyond to help me feel confortable. Pedro sat patiently with me and went over all the numbers and made me feel good about my decision to get the Rav4. I will highly recommend this dealer to all my friends and family. !!!Thanks Pedro-Thanks Toyota!

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cmwlso

Feb 4, 2015

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This was my fifth experience in buying a car at Westchester Toyota. As always, the staff was extremely professional and helpful. I was able to select my new car and drive away with it on the same day.

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seddy1987

Feb 4, 2015

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My is Sadrack Ju sma and I recently purchased a vehicle from Westchester toyota and I worked with Eric Johnson as my Sales person. My overall experience with great. I was a little nervous when I arrived at the dealership but Mr . Johnson Made me feel welcome he even opened my door upon my arrival to the dealership. He was very patient He understood that I didn't want to get into a bad deal so he took he's time went through the steps with me step by step so I had an idea of what I was getting into, he wasn't pushy Like Other sales man I wasvery comfortable working with him and I would definitely refer him toany of my friends looking for a car.

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merckhsq21

Feb 3, 2015

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Jonny Husein Helped us purchase an amazing 2015 Toyota sienna. My wife and I couldn't be any happier. Thanks Jonny for your expertise. Thanks also to his manager Pablo Diaz for exceptional job.

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Mrs quizhpilema

Feb 3, 2015

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Mr Padilla was very helpful he workes with us. And was patient and friendly. I would definatley reccomend someone to him and this dealership. Very happy customer

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CQuizhpilema

Feb 3, 2015

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I came here trying to get a car and that is exactly what I did. The employees were very helpful and made sure we walked out with a car. Very pleased.

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kccrucci

Feb 2, 2015

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Cara was so helpful and kind; she took care of a flat tire I got after only 300 miles of driving. The service dept was very busy, but everyone was still efficient and friendly, I was offered a ride home while I waited though it was technically off hours. I am so happy this service dept is close by, I will definitely come back next time. Thank you, Cara!

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Johnny M

Jan 30, 2015

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Instead of getting and keeping a lifelong customer they would rather rob you once so you never return. Bad business ! I will never return and I will keep spreading the word, not to shop here.

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luan

Jan 29, 2015

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Richard Benitez treat his customer very well and he went the extra miles to make you satisfied. Thats the guy to ask when coming in here.

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pissed

Jan 28, 2015

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Gave Deposit on a vehicle they advertised and didn't have. They were supposed to order it and take up to 30-days. Checked back with them after 2-weeks to get e.t.a. and VIN# and they told 4-5 months. I cancelled deal and they gave me a refund voucher and told me check would come from main office. 45-days later still no refund and only excuses and "lip service " from management . Had to file case with Consumer Affairs and State Attorneys Office.

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Johnny M

Jan 25, 2015

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I should have done my research. I did not know Toyota had a lease offer of 169.00 mo. with 1,399.00 down + tax and fees for the Corolla S model. I was looking to buy the LE model and realized I could not afford it but leasing seemed to be a good option, thats when Jesus Suarez, the salesman started the swindle the lies and the cheating. We talked about the LE, we looked at the LE but I also saw the S and liked it. Jesus said for only 25,00 more we could do the S model for 194.00 . I did not know about the manufacturers offer of 169mo and 1,399 down. Only 22 and wanting to buy my first new car even though money is tight. They got me this time but I will spend a lifetime telling everyone I know about the cheating, lying and swindling at this dealership. The finance guy got me too, adding the January payment into the 35 monthly payments, only thing the 1st month is included in the 1,399 down. As embarrassed as I feel now I did get an education money cant buy

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Celina12

Jan 24, 2015

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My experience today was fantastic Sean the manager and his staff Ahamado were great. I came in looking to lower my payment on one car and walked out with two. I will recommend all my friend and family to Westchester toyota!

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Stephende

Jan 24, 2015

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I had an excellent experience with the representatives at this dealership. Special thanks to Mr. Pichardo. He was vey professional and conducted him self with regards to "customer service." Great group!!

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miko

Jan 21, 2015

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The customer service was Very good. I was satisfied with my purchase and the service. I came in not wanting to go over a certain amount and Chris and Sean made sure I stayed within it and I got the car I wanted.

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siena

Jan 20, 2015

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I just bought my car 20 hours ago and came back to surrender the title of my old car and notice that my car has vandalized and told Juan what happen. I believe that it happened while I am in there, so Juan offered me if I wanted to see the recorded video camera at the time while my car is in the dealership and I said yes. While I am waiting to see the recorded video they told me that it doesn't show anything but I told them how do I know if I don't see it myself? So now I felt there is cover up in here. They don't helped you after

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Drlil

Jan 19, 2015

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Ricardo was great i had a Good time while i purchased my Car. He was perfect and respectful he was the best salesperson i have been with by far

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Gonzalezjos1

Jan 19, 2015

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I had a good experience and got a great deal everyone was very nice and helpful everyone including the magenta and finanace person were wonderful

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Kfanelli

Jan 19, 2015

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This is my second time coming to Toyota and both times I got excellent service and left as a proud and happy customer. I highly recommend this dealership

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Raymond Quinones

Jan 18, 2015

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Bought my 2015 Highlander from Westchester Toyota today. Charles Carmona worked with my wife and I to get the best deal and everything we were looking for in our next vehicle. Charles was very helpful, high energy and attentive. Even the finance manager (Fabio Kola) was great to work with. Fabio and Charles work together to make us feel comfortable throughout the process of buying our new car and we walked out of the dealership feeling great about our purchase.

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Audley

Jan 17, 2015

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The representatives at Toyota Scion identify with my situation and provided ne with the right car for my budget. It was service with a smile.

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APayne

Jan 17, 2015

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This was my first car buying experience and it was overall a good experience. I came in with a truecar quote and they honored it, no problems. The process went down much as one would expect.

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Audley

Jan 17, 2015

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The representatives at Toyota Scion identify with my situation and provided ne with the right car for my budget. It was service with a smile.

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rayray

Jan 17, 2015

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Bought my 2015 Highlander from Westchester Toyota today. Charles Carmona worked with my wife and I to get the best deal and everything we were looking for in our next vehicle. Charles was very helpful, high energy and attentive. Even the finance manager (Fabio Kola) was great to work with. Fabio and Charles work together to make us feel comfortable throughout the process of buying our new car and we walked out of the dealership feeling great about our purchase.

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Reviewer

Jan 17, 2015

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I had a great experience at Westchester Toyota. When I walked in, the receptionist was very friendly and everyone else I encountered was very nice. I don't have the best credit but my salesman (Larry Pichardo) worked with me and was able to give me a good deal on a Rav 4 lease. I would definitely recommend him since he is professional, mature and honest. I look forward to returning when my lease is over.

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Snowy563

Jan 17, 2015

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Excellent customer service, friendly, helpful, professional & extremely accommodating are hallmarks of this dealership. We love our Sienna and commend the experience! Our little princess will be comfortable. Thank you for setting up our car seat and for spending so much time showing us the great features we are currently enjoying!

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Jay jay

Jan 17, 2015

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I am far beyond words to express how grateful I am to this dealer. The sales consultant ( Robert rios) and business manager (Nelson) . Worked with me to get EXACTLY what I wanted in my Toyota corolla S. They are awesome people to deal with! If your looking in to buying a Toyota please come and ask for them, I promise you won't regret it, they will do their best to accommodate to your needs.

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Lorraine

Jan 16, 2015

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We were assisted by Sales Consultant Claudio Soriano throughout the purchasing process. From our introduction to Claudio, through our test drive and inspection of the car both inside and outside, to the actual purchase, we were treated in a highly professional and respectful manner at all times by Claudio Soriano. He answered all of our questions without hesitation, was very knowledgeable and informative and maintained open communication with us at all times. Because Claudio immediately established such a positive and trusting customer relationship with us, we felt that he was a critical member of our team (myself and my husband) in the car buying process. I have never experienced such a positive and satisfying experience at any other Toyota dealership that I visited. The other Toyota dealerships and sales consultants created a high pressured/adversarial type of atmosphere - a far cry from the team approach fostered by Claudio Soriano. Claudio Soriano truly exemplifies what a professional sales consultant should be! He certainly should serve as a mentor in training Toyota sales consultants.

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A.C.

Jan 16, 2015

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I went into the dealership not knowing what I wanted, and I found my salesman (Larry) to be very helpful. He was very patient and knowledgeable, and really took the time to walk me through the options that were affordable and worked within my budget. I ended up leasing a Rav 4, which I love. I would definitely recommend this dealership, and I suggest you go see Larry. I plan to return once my lease is up.

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Carol Westchester Client

Jan 16, 2015

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Hector Alvarez, Service Consultant, did an excellent job explaining the results of my annual New York State inspection. He gave great professional advice about what needed to be serviced immediately and what other routine maintenance items were coming up. This will allow me to plan and schedule future work. I am very busy and often forget these things. Thanks, Hector! Westchester Toyota does top-notch work and is very thorough. My 2010 Toyota Corolla runs beautifully, and I have peace of mind. The staff is very courteous and the atmosphere is friendly.

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Lorraine

Jan 16, 2015

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We were assisted by Sales Consultant Claudio Soriano throughout the purchasing process. From our introduction to Claudio, through our test drive and inspection of the car both inside and outside, to the actual purchase, we were treated in a highly professional and respectful manner at all times by Claudio Soriano. He answered all of our questions without hesitation, was very knowledgeable and informative and maintained open communication with us at all times. Because Claudio immediately established such a positive and trusting customer relationship with us, we felt that he was a critical member of our team (myself and my husband) in the car buying process. I have never experienced such a positive and satisfying experience at any other Toyota dealership that I visited. The other Toyota dealerships and sales consultants created a high pressured/adversarial type of atmosphere - a far cry from the team approach fostered by Claudio Soriano. Claudio Soriano truly exemplifies what a professional sales consultant should be! He certainly should serve as a mentor in training Toyota sales consultants.

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Westchester Client

Jan 16, 2015

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Hector Alvarez, Service Consultant, did an excellent job explaining the results of my annual New York State inspection. He gave great professional advice about what needed to be serviced immediately and what other routine maintenance items were coming up. This will allow me to plan and schedule future work. I am very busy and often forget these things. Thanks, Hector!Westchester Toyota does top-notch work and is very thorough. My 2010 Toyota Corolla runs beautifully, and I have peace of mind. The staff is very courteous and the atmosphere is friendly.

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Phil

Jan 15, 2015

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Very clean and friendly dealership. Jesus Suarez was great help. I will be sure to come back to this dealership in the near future to purchase another car for my family.

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iliana1109

Jan 15, 2015

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Sean is very professional and has a way to interact with his customers in which makes them feel confident about their purchase.I had an overall satisfactory experience.

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L

Jan 15, 2015

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I was very pleased with the customer service at this dealership. Charles Carmona was very knowledgeable of the car I bought as well as the process of trading in my old car. Fabio put me at ease with the finiacial transaction.I love my 2015 Rava 4 from the color to the accessories. Thank you Toyota.

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Diana

Jan 15, 2015

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I was very pleased with the customer service at this dealership. Charles Carmona was very knowledgeable of the car I bought as well as the process of trading in my old car. Fabio put me at ease with the finiacial transaction.I love my 2015 Rava 4 from the color to the accessories. Thank you Toyota.

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mom

Jan 14, 2015

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Being somewhat wary of car dealerships, I was pleasantly surprised by the professionalism and care my daughter I received. I went in to replace my Highlander (which by the way still runs great with 235,000 miles) with a new Highlander. I don't know how it happened but walked out with a new Prius! Our salesperson, Jesus Suarez and finance specialist, Fabio Kola were amazing. Their patience, sense of humor while dealing with my indecision made the whole process enjoyable and easy. They are the best combo ever. Thank you gentlemen, love my car! I highly recommend them both.A. Via

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Jalonso

Jan 13, 2015

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Although I didn't get the pricing I wanted for my trade-in and the car that I wanted, they were very professional at all times. I am writing this review contingent that I get the vehicle in a timely fashion and all the specifications. So far, pleased with my service.

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Yoel

Jan 12, 2015

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Not in a lot of words but to the point:From the beginning to the end Juan was professional. The only reson we closed on a deal is because of him. We already had a deal with westchester Honda and we skipped it because of dishonesty; with Juan everything was honest from beginning until the end. Thank you Juan.

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EK Lee

Jan 11, 2015

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I have just purchased the RAV4 with Pedro Segura. Although I have some issues on trading-in my car and financing (new grad discount), he did his best on helping and resolving my issues. Thank you Pedro and Toyota for the nice car.

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Evielman

Jan 10, 2015

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It was a great joy working with Vincent Valentine , Sean Berry and Joe. Best customer service like always. Thank you guys have a gear New Years.

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DonG

Jan 10, 2015

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My lease was up and it was time to turn in my 2011 Corolla and enter the dreaded world of searching for my next lease. After two painful experiences with New Rochelle Toyota (hours in the dealership doing the repetitive "I'll check with my manager" dance with a sales rep, not to mention their deceptive newspaper ads) I was about to give up on Toyota. Since I love the Corolla I decided to try one more time but at Westchester Toyota. My son had leased a car through Westchester Toyota two years earlier and had a great experience so I thought I would give them a try. I'm glad I did. What a great experience. I went in with the newspaper ad and they provided exactly what they advertised. Our sales person Robert Kundid was excellent. He was attentive, understood our budget and matched us with another fine Corolla. Robert showed us different options but there was never a hard sell, just a desire to have us understand our options. Robert was knowledgable and made us feel like valued customers rather than someone there to get their pocket picked (a feeling you get at New Rochelle Toyota- watch your wallet in NewRo). Our car was ready for pickup on time and Robert took care of every detail. Dennis Clarke the finance person was also excellent and did not try to hard sell us a bunch of "add ons". Thank you Robert and Westchester Toyota for a great experience.

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Benjamin

Jan 10, 2015

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Service, Selection, and pricing met my budget and needs. I recommend this dealership for lowest price guArantee. Searched different dealers, and found what I needed at Westchester Toyota

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hector peredes

Jan 8, 2015

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francisco & felix are great salesman and very honest. it was a pleasure.

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Pietro G. Mazzella

Jan 8, 2015

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i am extremely satisfied with my selection foir the 2015 Toyota Corolla. Fransico, Peter and Tom made me feel very secure amd comfortable with my purchase. I am definetely ask for these workers the next time i stop by.

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Ben

Jan 8, 2015

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We visited Westchester Toyota to look at Sienna minivans. Vincent Valentine took excellent care of us. He had a friendly and professional manner, he was knowledgeable about the vehicles we wanted to see, and he was able to find a great vehicle for us within our budget. We also appreciated Sean Berry's willingness to work with our budget and Fabio Kola's helpful explanations of purchasing terms and options. We also appreciate Chris's help in getting back a CD that we inadvertently left in the stereo of our trade-in vehicle.

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danster

Jan 8, 2015

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I had been to many dealership but, so far this has been the best, due to a sales person named Eric Johnson. Mr. Johnson treated me with respect. He was very knowledgeable, he was eager but not pushy and I was very happy with the service. I told him what I wanted and how much I was willing to spend and he was able to get me a great deal on a 2012 Toyota Camry. I would recommend this dealership to my family and friends thanks to Mr. Eric Johnson.

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Greg C

Jan 7, 2015

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I had a terrible experience with this dealership. I went in to look at a tacoma it took about 25 minutes before they would even show me the vehicle. The price of the vehicle was listed as 22,000 online during the time waiting we discussed what my current car payments were for my rav4 and how I needed to stay in that range (I payed the same thing for the rav4 so i didn't see any issues) The test drive went fine, although the salesmen did not know much about the vehicle. Once we got back inside he asked for the keys to my rav4 to judge its trade in value, he then proceeded to hand my keys off to another salesmen who was take a family to see my personal car i already owned. Once that was settled we sat down to discuss moving forward. He ran my credit, and when I asked what my credit score was, I was told "usable". We went back and forth asking higher or lower and he refused to give me a number. He then went right to putting a deposit on the vehicle before we discussed the price. The whole time he was texting he told me he was texting his finance manager about my credit, which i am personally very uncomfortable with. I wanted to discuss the price of the vehicle and he refused. He finally brought his finance manager over. Who once again would not give me any details when we finally got to talk about a monthly payment he said $620 a month which would have been nearly 25% interest. Obviously My mind was a little blown I thought maybe we were talking about different cars or they showed me the wrong vehicle. I pulled up the vehicle I wanted to look at and they told me thats just an online price this vehicle is more around 26k or 27k. If that was the case we would still be at nearly 15% interest. I originally told them i cannot spend more then $400 a month. When I called them out as being wildly out of line they say well what if we could do mid 400 so they went down nearly 12 grand in about 10 minutes? I told them I was ready to leave due to the weather becoming very bad (snowing). Constantine told me he needed to get his manager to say goodbye to me. he left for about 10 minutes when I got up to leave the "manager" said well what if i can give you close to what you owe on your rav4. I asked for an approximate number and he said he has no idea. So once again he lied to me. It finally came time to leave after aggressively getting outside I started to drive away to find somebody had put two cones behind my car. This all happened on Saturday. On monday I got an email from Violeta ( who was the only decent person i spoke to) and constantine. I explained to both of them my feelings about my experience. I never received a a response from Constantine. I did received a response from Violeta who asked my permission to escalate this to upper management she then sent them an email to Anson in which i was copied. Anson was supposed to call me after work at 6:30PM. I never received a call. I would not recommend this dealer to anybody who wants to buy a car for a reasonable price in a timely fashion. I have bought several cars before so I know the dynamics of a dealership and this was by far my worst experience yet.

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Letanikkola

Jan 7, 2015

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Came in looking for a great deal, and that is exactly what I got! Richard introduced himself as soon as I walked in and greeted me, he guided me through the whole process and it was fast, easy, and professional! If your looking to buy your next Toyota , come see RICHARD!!

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Anthony

Jan 7, 2015

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Great Service and excellent quality from the dealership. Highly recommended this dealership to anyone who is intrested in buying a Toyota vehicle. Overall Great experience and I would come back in the future to purchase another vehicle.

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Frank M

Jan 5, 2015

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I recently bought a 2015 Toyota Corolla type S from Westchester Toyota. I absolutely love the car and thoroughly enjoyed the service that I received. My sales person was Jonny Hussain. He went above and beyond to help me with all my needs. Once the sale was finalized the great customer service didn't stop there. Jonny contacted me to see if I was happy with my purchase and if I had any questions. I would recommend this dealership to anyone.

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Vipin Abraham

Jan 5, 2015

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I bought a 2011 Toyota Prius about 3 weeks ago and absolutely love the car! It is almost like brand new with excellent mileage and good power for a small car. The customer service I received was as great as the car itself. I was helped by Constantine Archon, Pablo Diaz and Jonny Hussain. All three of them were very helpful and I would without a doubt recommend Westchester Toyota to anyone looking for a car...5 stars!!

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donny baseball

Jan 3, 2015

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I would like to say Claudio was outstanding and a true professional. I would highly recommend him to any of my personal contacts. He is very knowledgeable and a pleasure to work with.

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Johnny B.

Dec 31, 2014

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The salesman, Constantine Archon, was fantastic! He was extremely helpful, answered all our questions and was sincere and honest. He was a pleasure to do business with. Pablo, the manager was also excellent. He located the vehicle we wanted and was very fair and helpful.

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Chris

Dec 30, 2014

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The sales reps at Westchester Toyota are helpful and pleasant. The selection of floor models is comprehensive and the whole staff is easy to deal with. 5 stars!

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JustinAnthonyM

Dec 29, 2014

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I had wonderful experience here at Westchester Toyota. I went in looking to purchase a used car and trade in my old Honda. The used car manager Jody gave me a very fair appraisal on my vehicle. Overall my salesman Damian did an excellent job showing me the vehicle and walking me through the buying process. My finance person Nelson was also very patient and helped me to get a great rate on my car loan. Where my previous experience at another dealership left me with a bad taste my experience here at Westchester Toyota was absolutely delightful. I will certainly be doing business with them again.

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JustinAnthonyM

Dec 29, 2014

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I had wonderful experience here at Westchester Toyota. I went in looking to purchase a used car and trade in my old Honda. The used car manager Jody gave me a very fair appraisal on my vehicle. Overall my salesman Damian did an excellent job showing me the vehicle and walking me through the buying process. My finance person Nelson was also very patient and helped me to get a great rate on my car loan. Where my previous experience at another dealership left me with a bad taste my experience here at Westchester Toyota was absolutely delightful. I will certainly be doing business with them again.

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salin

Dec 29, 2014

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We love Them! excellent, frindly and they made you feel like home...Good salesman, finance and even the insurance Dept. We never want to leave the place, Please try them before go somewhere else.They made my daughter dream come true!Thank you so much for such a great care we had!

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mike123

Dec 27, 2014

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Sales person was amazing answering all my queations and didn't waste any of my time and its definitely worth it come to this dealership.Sam as sales person,I recommend .

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Cesar

Dec 27, 2014

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Very easy and great experience in buying my first car. Thanks to Vincent Sean and joe I will see you again. Keep up the great service. Westchester toyota A++ service

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Keshera Wright

Dec 27, 2014

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Francisco was an excellent salesman. He answered all my questions and he explained everything to me. He made me feel very comfortable in making this new purchase. I was very please with his expertise in the car that i purchase and I left Toyota a very please and happy customer.

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michael spring

Dec 27, 2014

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All was good. I was attended too professionally, politely and thoroughly. sam was the sales person and his manager john

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Aura

Dec 27, 2014

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Ricardo , es un excelente vendedor, y sobre todo tiene buen servicio Al cliente, fueron excelentes atenciones....... Nos sentimos 100 porcientos comodos y sastifechos .they were great

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juan moreno

Dec 26, 2014

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The greatest experience I have ever had with a dealer and that is saying a lot. From the moment you open the door, you get a warm friendly welcome. They help you and allow you to look for the car that you want and are so knowledgable. I bought my first car with Westchester Toyota and now I am buying my 2nd car HL2012 SE i'm so happy.thank you francisco

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gjmoo7

Dec 26, 2014

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This was a wonderful experience for my family and I. We walked into this dealership and was immediately approached by Richard Benitez (Sales Consultant) and we had told him exactly what we were looking for and the price range that we had wanted to spend. Richard was extremely professional and had complete knowledge of exactly what we needed. I had absolutely no intentions of leaving with a new car. After Richard showing us numerous cars, I had taken a car out for a test drive and we fell in love with the car. After consulting with his manager, Richard was able to work out a great deal for me and he got all the paper work done and to our great surprise my family and I had drove home with a brand new 2015 Toyota Camry. Thank you so much Richard and the entire staff at Westchester Toyota. Everyone there was outstanding and made my purchase very relaxing and worth it. I highly recommend Westchester Toyota.

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hamzeh225

Dec 26, 2014

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financed a Toyota Corolla. The dealer (Mina Aziz) was very flexible and got me the deal that I wanted. Will recommend to other buyers. Overall, great experience and friendly staff.

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jetlyfe718

Dec 26, 2014

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Very hepful and knowledgeable. They worked miricles for me!!! All the things you have heard about dealers being sleezy and cheats dot hold up here. It took a couple of days but they put me in just what I wanted

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Jim

Dec 24, 2014

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Eric Johnson was remarkably and refreshingly clear and honest about all facets of our leasing of the the Prius C. He was able to tell us everything about the car and its history, and he was straight-forward and clear about financial aspects of the transaction. Our interaction never felt pressured. Although he was very honest about wanting us to go forward with Toyota, he always wanted us to be making a decision that we could feel good about. Once we knew we wanted to move forward, he helped us negotiate a price we were comfortable with. Then, when the car we wanted was not immediately available, Mr. Johnson kept us informed, through friendly and helpful periodic updates in text messages and phone calls. Any and all worries were dealt with through an attention to details and a wonderful calm. Mr. Johnson made the sometimes painful ins and outs of car leasing into a fun and pleasurable activity. Quite and achievement on his part: he made the whole event feel like a real human interaction and not a sales deal.

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Anne and Tim

Dec 19, 2014

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We are newcomers to Eastchester and shopped around at Ford, Chrysler and Hyundai, but happily settled on a great second-hand Toyota Corolla at Westchester Toyota with low mileage and a solid insurance plan. Thanks to Jonnie Hassain, his sales manager, and the entire team at Westchester Toyota.

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OG 75

Dec 18, 2014

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Well to be honest, I wanted to get a christmas present for the 1st time in years so what better way to get one in the form of a car. At first, I only wanted some information about the 2015 Toyota Camry SE in blue with ash interior with the recommendation from TrueCar. As I stepped in to WT, one of the coolest dealers, Jorge Ortiz came up to me & ask me to get the ball rolling. Everything went so fast & then Nelson Munoz, one of the coolest finance managers came up to me with a great offer to put me in that blue Camry SE(they only had blue crush with black interior). Truth is, since my credit score was barely above 600, I would have not been able to finance the car so Nelson advised me to just lease the car, make 10 to 12 on-time monthly payments, build up my score & then go back to renegotiate & then perhaps go on to finance (or maybe lease) a 2016 Camry. It hit me & I wound up taking a great offer I couldn't pass up! Now I'm rolling in my leased 2015 Camry SE even though it was too early to use(it was suppose to be a Xmas present). Thanks alot Jorge & Nelson! I will continue to check back with you guys from time to time.

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Sanelk84

Dec 16, 2014

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I had a great experience with claudio he was very helpful and went out of hos way to make this thing happen. Was directed to several guys by him that met my needs. Extremely happy with these guys

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Impressions

Dec 16, 2014

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We are walk in customers. Customer service is great and are willing to accommodate your requests. Reviews read about personnel prior to purchasing my Rav4 are true. Amadou and Kurt were very helpful in answering our inquiries and Joe made the financing details comprehensible. Overall, our experience with Westchester Toyota is worth recommending to friends and family. The downside is, I should have picked up the car during the day since you cannot fully check for scratches. It has a small scratch on the passenger side and I will see if the additional Toyota care plan I purchased will take care of it. When driving, there is a slight squeaking sound that comes and goes from the center dashboard (where the monitor) is located. I hope it will go away. And if it doesn't, I hope they will be able to fix it. I guess another review awaits for that experience...

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Jenniferqzd

Dec 16, 2014

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L love my car . I can said that he is the best seller I ever saw. Puerto recommender a Tra personas porq el se Un Bueno vended or.

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Jespinal26

Dec 16, 2014

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This is the second car that I've bought from Jesus in less than a year. He always get me what I want if they don't have the car you looking for he will get it ,that's what he prove to me one more time. And thanks Fabio for making the finance with the best rates. You guys the best.

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lpzl2035

Dec 16, 2014

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We are walk in customers. Customer service is great and are willing to accommodate your requests. Reviews read about personnel prior to purchasing my Rav4 are true. Amadou and Kurt were very helpful in answering our inquiries and Joe made the financing details comprehensible. Overall, our experience with Westchester Toyota is worth recommending to friends and family. The downside is, I should have picked up the car during the day since you cannot fully check for scratches. It has a small scratch on the passenger side and I will see if the additional Toyota care plan I purchased will take care of it. When driving, there is a slight squeaking sound that comes and goes from the center dashboard (where the monitor) is located. I hope it will go away. And if it doesn't, I hope they will be able to fix it. I guess another review awaits for that experience...

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cper5088

Dec 15, 2014

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Juan gave me a great deal and met all of my wants and needs! Couldn't have asked for better service. Everyone at westchester toyota was excellent which made the process that much easier.

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Fergesq

Dec 15, 2014

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All set in my 2015 highlander platinum it was on Order but worth the wait. Thanks Eric Johnson and David lee. Westchester was the best price and completely upfront

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Gmaldonado1112

Dec 13, 2014

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This is the second person I referred to westchester Toyota Sean and Ricardo are excellent I had a great time each time I was here love this place

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mrobbinsnest

Dec 13, 2014

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It has always been a wonderful experience dealing with Mr. David Lee .he is a very straight forward honest man and one of the leaders at Westchester Toyota.I have had the privilege of dealing with Mr. Lee for many year,always to my complete satisfaction! Mr Lee assigned me to one of his top sales people .Mr Jorge (George) Ortiz. I could not have been associated with a better man than Jorge.He was so knowledgeable,patient,mellow,friendly and understanding.He was the best salesman that I have ever dealt with in over 40 years In dealing with George nothing was left out.Everything was explained to very clearly and calmly.I bought a great car at a great dealership,at a great price from some really great people !!A BIG thank you goes to George Ortiz and David Lee !!A big thank you also goes to Mr. John Pena!!Mark Robbins (mrobbinsnestatyahoo.com )

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Simoned01

Dec 13, 2014

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I had a great experience with both Sean and Vincent as they helped me along the way. Vincent thoroughly explained the cars awesome features and made sure I was happy with my purchase. I'm happy with the car that I chose.

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Christopher Winterroll

Dec 13, 2014

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Eric Johnson acted very professional through-out the entire purchasing process. Enjoyed doing business with him.

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BillieZ

Dec 11, 2014

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Mr. Pena, Mr. Hussian and Mr. Clarke were extremely helpful in placing me in the perfect car. Initially I was skeptical however their raw honesty, answering all my questions with patience and sincerity, was so disarming... I left comfortable feeling satisfied with my purchase. Thank you.

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darrlyn.carmona

Dec 10, 2014

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I've done business with Westchester Toyota with 3 of my car purchases and every time my experience is great the staff is absolutely wonderful Mina Aziz you are the best thank you so much

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jojo2

Dec 9, 2014

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Professional staff. Everyone is helpful and makes you feel comfortable. I dealt in particular with Ahmadou who was very pleasant and very good at following through. He is patient and accomodating and responds with customer requests. The dealership could benefit more from having sales associates like him.

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kaurya

Dec 9, 2014

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We were looking for pre-certified highlander and came to this dealership. We selected a car that we liked and left a deposit for the car and filled out the loan paper work and we were advised that the dealership will contact us once the loan is approved during the weekday. The loan was approved and when we went there to finalize the car, after waiting for ONE hour, they finally told us that the car we selected was sold already inspire of giving the deposit for that car. They tried to sold a car with more mileage, in bad condition and higher price and then saying they will give us 1000$ discount as good will. The manager was trying to be super slick, these ppl have no values, no customer loyalty..we felt so cheated in this entire process and will never ever recommended this place to anyone. Be careful with your deposit money....we are still waiting for it.

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percy1928

Dec 9, 2014

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Ahmadou Mabaye big thank you for helping me to obtain the Toyota Venza that i was always dreaming of. You have made my day well spent at the dealer, and so i must commend you of the wonderful job well done keep it up ,one day you will hit the moon and perhaps reached the star based on your knowledge and keen experience.

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Rahat Raffat

Dec 8, 2014

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Eric was succesfully as a salesperson andd friend, the all around exoperience was excellent. Im definitely returning to purchase my next vehicle from someone I now feel is a friend.

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Kenya D Ferreira

Dec 6, 2014

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seller was wonderfult and very helpful. I would definetely refer him and buy with him again.

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aatercero

Dec 6, 2014

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Claudio is most likely the best example of ehat we all fear in a car sales man, deceptive, double speaking and never a direct response. Sold my mother in law a car with every extra warranty imaginable without ever asking her if she wanted it. Was completely dishonest about the specifications of the vehicle. The window label from the car in her paperwork had a different VIN# than the vehicle itself! The management team took 7 weeks to fix this problem and it ended up costing my family an extra $4k. Definitely would stay away from this salesman, he is only out looking for his own best interest and lining his pocket with your money.

CR

Carlos Rodriguez

Dec 2, 2014

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I went to the Toyota dealership in Westchester this evening to follow up on a Tire and Wheel 2 yrs and Paint/Fabric 3yrs warranty agreements I purchased for my 2012 Toyota Rav4. I did not receive any paperwork for these agreements upon purchasing the car. We also purchased 3 years of Auto Care for which we were told we would receive in the mail. We received the Auto Care agreement in the mail- as we were informed- and then waited diligently to receive our agreements for the Tire and Wheel and Paint/ Fabric warranty. The reason for following up on these warranties was because, today, I took my car for an oil change at the service department and was informed that my back right tire had a nail in it. I told the representative that my car was covered and was informed that the warranty did not cover punctured tires, only tire replacement for excessive damage. Surprised by this news, dismayed that I did not have paperwork for the warranties I paid for; my wife and I went to the dealership for some answers. Dennis Clarke greeted us. He listened to our situation and informed us that we should have received a copy of both warranties in our package. I informed him that we never received this paperwork and it was the reason for our visit. What proceeded was a series of condescending responses that were unbecoming of a Senior finance manager. He went on to say that if he where the customer he would have made sure he got a copy of the papers. After he scolded us for not insisting on getting the warranty upon purchasing the car; when did it become good practice to blame the customer for not knowing?!? He was helpful in providing us a copy of the warranties; doing so again, condescending we noticed the warranties were never signed. Suspicious, No? Dennis replied "that is because it is a package deal and signing the bill of sale was signing both contracts. They are part of a package". On the bottom of both, the Tire and Wheel and Paint/Fabric warranty, contract states that the costumer must sign in agreement of all stipulations. We found this and many other explanations to be purposefully confusing. We inquired about another situation that involved Autocare but realized that our attempt to get answers were in vain as Mr. Clarke advised us to return and speak directly with Mr. Joe Kundrat. Mr. Clarke and I had been debating the 1-year complimentary service when Mr. Arson Castillo disrespectfully joined the conversation. He began to offer us a free tire stating, Dennis, just give them a new tire, Ill approve it I was shocked, my wife was irate, we asked Mr. Castillo to leave. Mr. Castillo continued to engage us inappropriately. We felt disrespected and after asking Mr. Castillo to remove himself from the conversation over 4 times we gathered our things and left. We will be returning to discuss this further. Please check back for an update.

CR

Carlos Rodriguez

Dec 1, 2014

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I went to the Toyota dealership in Westchester this evening to follow up on a Tire and Wheel 2 yrs and Paint/Fabric 3yrs warranty agreements I purchased for my 2012 Toyota Rav4. I did not receive any paperwork for these agreements upon purchasing the car. We also purchased 3 years of Auto Care for which we were told we would receive in the mail. We received the Auto Care agreement in the mail- as we were informed- and then waited diligently to receive our agreements for the Tire and Wheel and Paint/ Fabric warranty. The reason for following up on these warranties was because, today, I took my car for an oil change at the service department and was informed that my back right tire had a nail in it. I told the representative that my car was covered and was informed that the warranty did not cover punctured tires, only tire replacement for excessive damage. Surprised by this news, dismayed that I did not have paperwork for the warranties I paid for; my wife and I went to the dealership for some answers.Dennis Clarke greeted us. He listened to our situation and informed us that we should have received a copy of both warranties in our package. I informed him that we never received this paperwork and it was the reason for our visit. What proceeded was a series of condescending responses that were unbecoming of a Senior finance manager. He went on to say that if he where the customer he would have made sure he got a copy of the papers. After he scolded us for not insisting on getting the warranty upon purchasing the car; when did it become good practice to blame the customer for not knowing?!? He was helpful in providing us a copy of the warranties; doing so again, condescending we noticed the warranties were never signed. Suspicious, No? Dennis replied "that is because it is a package deal and signing the bill of sale was signing both contracts. They are part of a package". On the bottom of both, the Tire and Wheel and Paint/Fabric warranty, contract states that the costumer must sign in agreement of all stipulations. We found this and many other explanations to be purposefully confusing. We inquired about another situation that involved Autocare but realized that our attempt to get answers were in vain as Mr. Clarke advised us to return and speak directly with Mr. Joe Kundrat. Mr. Clarke and I had been debating the 1-year complimentary service when Mr. Arson Castillo disrespectfully joined the conversation. He began to offer us a free tire stating, Dennis, just give them a new tire, Ill approve it I was shocked, my wife was irate, we asked Mr. Castillo to leave. Mr. Castillo continued to engage us inappropriately. We felt disrespected and after asking Mr. Castillo to remove himself from the conversation over 4 times we gathered our things and left. We will be returning to discuss this further. Please check back for an update.

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mcdoma6

Dec 1, 2014

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The entire staff at Westchester Toyota was fantastic. Our sales rep Claudio was extremely helpful and knowledgeable. Great experience. I'll be happy to recommend your dealership to all of my friends.

MG

Ma, gulping

Nov 29, 2014

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Constantine Archon helped me with purchasing the 2015 Tacoma! He gave me a excellent service and a nice price! I am really happy with this purchasing! And Constantine Archon gave me the best support! It is very happy to do business with him

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Pat Sangregorio

Nov 29, 2014

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Professional and courteous customer service. High rated and valued, and recommended employee.

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Gullette

Nov 26, 2014

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Juan is an excellent sales man. His customer service is bar none. He knows his product in side out. I would definitely recommend him to family, friends and associates.

HK

Hannah Kaye

Nov 24, 2014

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I was in a rush to get a car within my budget and time frame. I was nervous when I first walked into the dealership, but walked out so happy. Charles carmona was one of the most genuine car dealers I have ever worked with, and he made sure I was kept informed throughout the entire process of my car purchase. Any questions I asked, he answered straight away and even sent me pictures of my car when it was fully serviced ready to pick up. Assisting me every day until I went away with my car Charles made the process so much less stressful. With help of felix ceballos, I was able to stick to my budget and I am so so happy with my new car :) I strongly recommend people to buy from westchester Toyota.

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Masaki

Nov 22, 2014

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Excellent service. Eric got me the car I wanted. His service was exactly what I wanted. I will definately consider this delership for my next car too.

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Reginald

Nov 21, 2014

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visited the dealership looking to buy a SUV and met with Eric Johnson[highly recommended] and his manager Felix Ceballos, who was of great assistance. Eric was very courteous, knowledgeable, and helpful, which relaxed my concerns about car salesmans. I was very happy with my experience andl look forward to having my needs met when I return to purchase to new vechicle.

BM

Bill Maddux

Nov 21, 2014

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UPDATE:As of Jan 15 2015 this matter has been resolved to my satisfaction. However I am still leaving the rating at 1 star based on the fact that this incident should have never happened in the first place and the amount of time it took to resolve it.The only reason I am giving them one star is because DealerRater does not allow you to give ZERO, which is what they deserve.On Oct. 16, 2014 I brought my 2014 Toyota Yaris to Westchester Toyota for its 5,000 mile service. After the service was completed and my car was returned to me I discovered that "Westchester Toyota" license plate frames had been installed on my car without my permission. I was never consulted if I desired to have the frames installed, it was simply done without asking.I returned to my Service Consultant, Sophia Suarez, asked to have the frames removed and asked to speak to the Service Manager (Frantz Casimir). She returned to me and said the he would be out shortly, however he never appeared. A staff member did come and take the car back to the shop and removed the frames. Unfortunately my vehicle's bumper was damaged and mounting hardware for the license plates was lost and damaged as a result of the several times the plates were removed and reinstalled.Prior to the unauthorized actions of Westchester Toyota the license plates were installed sandwiched between two 1/4" nylon washers per hole and attached using M6-1.00X16 stainless steel button head internal hex drive cap screws. My car was returned to me with several nylon washers missing and with damage to the internal hex drive of the cap screws. I am a diesel mechanic with over 30 years experience in the marine industry. In my professional opinion this damage was most likely caused by the use of an improper sized drive bit used in a cordless drill with too high a torque setting while removing / installing the screws. MOST SIGNIFICANTLY one of the mounting holes for the front license plate was also stripped during this process. Again this is indicative of the use of a power driver with a high torque setting and is a perfect example of why power tools should never be used on plastic.I repaired these items myself. The stripped hole in the front bumper was filled with plastic epoxy, drilled and tapped. New mounting screws and washers were purchased and the license plates were reinstalled in the original manner. All of this was done on my time and with my money. I then sent Westchester Toyota an itemized bill for my time and materials. I received a nonsensical email from a Istrha Santana in response claiming that their blatant attempt at free advertising was actually an honest mistake because the "Westchester Toyota Service Department frequently receives customer request to install the license frame as we are the #1 dealer in the district regarding customer satisfaction". They also stated "As far as your request for reimbursement if you would be so kind to produce an invoice itemizing the parts and labor even though Westchester Toyota never authorized the work, but for good P.R. we will take it in to consideration regarding your next service".I once again emailed Ms. Santana, again providing the invoice which I had already provided, and explained that the offer to "take it in to consideration regarding your next service" was unacceptable as my next 3 services are already covered for free under Toyota Care. I did not receive a response. There has been no communication from Westchester Toyota since.So in short they installed their license frames without my permission. They damaged my front bumper and lost and damaged my mounting hardware while doing this. When confronted with these facts the Service Manager hid in his office and would not come out to speak with me. I repaired the damages caused by them and am seeking restitution. After contacting them I received an email that did not address the issues I raised. They have not responded to further emails.AVOID WESTCHESTER TOYOTA, they are dishonorable people.

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ronny11238

Nov 21, 2014

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visited the dealership looking to buy a SUV and met with Eric Johnson[highly recommended] and his manager Felix Ceballos, who was of great assistance. Eric was very courteous, knowledgeable, and helpful, which relaxed my concerns about car salesmans. I was very happy with my experience andl look forward to having my needs met when I return to purchase to new vechicle.

DG

Debbye Garcia

Nov 20, 2014

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After searching and going to dealers and getting nowhere with no information i went and took a look at westchester toyota dealership. I was more interested in getting information, then purchasing a car. Even before i went thru the doors Eric Johnson was waiting for me holding the door. He was very polite and welcoming and showed me many cars that i would be interested in. He let me test drive it and explain everything i would need to know about the dealership as well as the car. Before i had realize he had talked me into buying a car, the process was fast and easy. When it came time to pick up the car Eric took the time to sit with me and walk me thru the whole process until i was driving of with my car. I was surprise to see he was also outside cleaning the car. Needles to say i felt like a celebrity with the star treatment i received by eric. Eric is a great sale associate as well as a person and i could not be more happy with my new car. For any future purchases i would come an see him for my star treatment

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Doraidereifej

Nov 19, 2014

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I thought that the sales manager, Pedro Segura, was a wonderful representation of what a salesman should be. He was courteous, friendly and accommodating. He was informative and helpful. I would go back an I would recommend this dealership to anyone interested in a Toyota. I was also impressed by how professional the whole ensemble was.

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Almartins26

Nov 18, 2014

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Constantine went above and beyond the call of duty for me in getting exatcly what i wanted and for the price i wanted now im driving my new rav4

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hsavat22

Nov 17, 2014

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Met with a very professional salesman, Ahmadou Mbaye who took me thru the whole process of leasing a car. He showed me a choice of models, colors and different features. He also took me for a test drive and then went over pricing, coming to a fair price for the lease. He then smoothly handed me over to other sales people who helped with the transfer of insurance, let me choose a workable followup date for car service and had pertinent information explained about features of the car. Mr. Mbaye then met with me again, going over the details of the car, and answered any questions I had. Today I returned again to process final papers and he again answered more qDomenica Mondouestions about the car. He is an excellent representative of your company!.

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lavo

Nov 17, 2014

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I want to say this is tge best experience that I had a wonderful experience at this dealership. Sean and ahmadou were great in assisting me in getting a great deal and a new car!! kudis to them and this dealership.

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MESRav4

Nov 16, 2014

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I had a very smooth experience with this dealership. This is our second time purchasing from them. Our sales person, Pedro Segura, did an excellent job of providing detailed answers to my questions. Never once did I feel pressured, as is so often the case when making a car purchase. The finance professional, David, also provided all the information needed to calmly get through the process. I love my new RAV4!

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Chris Torres

Nov 15, 2014

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I stopped in today to take a gander at the Toyota Venza as I was window shopping. The visit was informative, courteous and didn't feel pressured to purchase anything at all. There weren't any real probing questions that made me feel uncomfortable. Juan Padilla was detailed, kind and knowledgeable about the dealership. I had my daughter in-tow and he was able to manage time well. I'll definitely pay more attention to any of their pre-owned vehicles specials coming up in the near future. Great visit to the dealership. Christopher Torres - White Plains NY

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Atta Kutin

Nov 14, 2014

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I had the best experience buying a car from Francisco. He went above and beyond to make us feel comfortable. He spoke honestly, and shared many tips which helped us make smarter decisions. I appreciate that he never pressured us towards one particular car. And he took the time to listen to our specific needs. I really appreciate all his help. I would defninately recomend him to my family, friends and neighbors

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adam

Nov 13, 2014

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Excellent customer service. Very profressional and efficient. Francisco and Favio were fantastic!

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callen2060

Nov 13, 2014

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Juan Padilla was very helpful showing me all the cars I was interested in looking at. He knew everything about the car I chose.Very happy with my first Toyota.

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Sienna4

Nov 12, 2014

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Sean has been nothing but helpful through this car buying process. He is cool, calm, and collected and as pleasure to work with. He makes promises and follows through. He is supper efficient and looks out for you. Ask for him and you will be more than pleased you did!

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Srairma

Nov 12, 2014

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It was a good experience buying there A Rav4 after all kind off problems we had Jorge Ortiz made it possible so we're happy and thankful and we recommend. To everybody visit westchester Toyota .

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corollabaer

Nov 12, 2014

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I only came in to find out what it would take to get me into a new corolla with only 1000 left on my old one... I wound up getting it the same day! Edwin, my salesman made it very easy to do this! He led me quickly through each step, making sure I understood everything. He shown me all my possibilities based on my situation. Being extremely personable, the whole process was very pleasant. He really made it easy for me and I would totally recommend going back there to anyone! Everyone that I dealt with was pleasant and smiling! I left with a positive feeling.Again, Edwin was jumping through hoops to make it work for me and came through in flying colors....

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Miriamlolita

Nov 11, 2014

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Ricardo Mendez is an extremely knowledgeable individual that was able to exceed my expectations in regards the vehicle that suits my needs. I am greatly please with his attention and service.

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teida177

Nov 11, 2014

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I just got my corolla toyota from this dealer about a week ago and i Must say these guys are awesome. Jesus Suarez was the person who helped me with my car, I had no complications or hard times with him or anyone else. I would def. recommend this dealer to anyone who wishes to purchase a vechicle from my own a experience i have been to other dealerships in NJ where I didn't have the greatest experience. Jesus was outstanding with helping me pick out a car that suited me! also Fabio kola was just simply awesome! anyone who decided to buy cars I would so ask for these two guys.

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toyotaprius10710

Nov 10, 2014

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Just bought a Prius. The salesman, Mina Aziz and the sales manager, John Pena, were professional, friendly and efficient. Dennis Clarke was thorough with the financial end. Addesina Idowu was helpful with the insurance. A great experience from test drive to purchase.

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Tabare

Nov 8, 2014

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Very positive experience. Good price and value. Car as described. Bought sight unseen and not disappointed. Good communications throughout the buying process. Would buy from again

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Monica Aguilar

Nov 8, 2014

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Francisco was awesome, transaction went smooth defintely recommending this dealership to all of my friends

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Tabare

Nov 8, 2014

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Very positive experience. Good price and value. Car as described. Bought sight unseen and not disappointed. Good communications throughout the buying process. Would buy from you again

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Glizvaldez

Nov 8, 2014

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Eddie was an exceptional sales manager. Customer service was excellent; he listened to my request and provided a product that met my expectations. He was very amicable and goal oriented.

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lauvar13

Nov 8, 2014

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From the initial telephone call to the Yonkers Toyota Dealer to the final purchase of my vehicle I had an outstanding experience. From the receptionists to the sales and financial departments the treatment was very professional. I received the best treatment from knowledgeable sales individuals at this dealer Mr. Juan Perez, sales nd Mr. John pena, sales manager. They really listened to what had to said with respect and make sure that at the end if my purchase I was truly satisfied and I definitely was. I highly recommend the Yonkers Toyota Dealer to all my family and friends that are looking to purchase a great vehicle and to receive outstanding customer service. Thanks so much to the Yonkers Toyota employees for your great service.Laura Toro

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Tumama

Nov 7, 2014

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Was a great experience on buying my first car with Westchester Toyota. Thx u Vincet valentine & joe Kundrat and Sean berry. were very helpful and friendly. I would def recommend anyone to Westchester Toyota.

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suzanne sill

Nov 6, 2014

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robert and jonny was an excellent sales man very cordial and friendly person soone who makes you feel completely comfortable in a new vechicle experience. He answered all my question and concerns

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Axhelsiz

Nov 6, 2014

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My experience with Toyota was awesome especially with Claudio Soriano. Best salesperson ever. Called me for follow up on my order (4runner) keeps me updated and on top of things. Great dealer, great salesperson delivered as promised.

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Skgoodguy

Nov 5, 2014

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The salesman was very knowledgeable about the product he was selling. He was couterous & professional. He showed me a choice of vehicles. The staff called from Toyota to see how everything was.I was completely satisfied with Sean Ricardo FI Joe Kundrat & Patricia

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rtorres0905

Nov 4, 2014

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Charles was very helpful and knowledgable. We really enjoyed becoming part of the Toyota family and would recommend this location to everyone! We defiantly will be going back in the near future.

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Macho9490

Nov 3, 2014

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Superb customer service from Claudio. Treated my husband & I great. I would truly recommend people to him. Claudio & Fabio are now a members of our family!! Thank you!!

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Mina14

Nov 3, 2014

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Best experience ever bought my first new car today. Great experience ever would recommend this place to everyone. The guys were so helpful and friendly thank u for making this experience great. Love my camry

LS

latoya santiago

Nov 3, 2014

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francisco romero is agreat person very willing and helpful i would recommend him anytime to my friend, car dealer ships neen works like him .

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toplagy

Nov 2, 2014

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Constantine really tried for me on that beautiful day,If not because of him I wouldn't have come from Brooklyn to buy a car in Yonkers.His customer services was the best, he even helped me on how to go with my insurance. I really appreciate, may God reward you and bless you the more.Thanks .

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Staw

Oct 27, 2014

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Let me start off by saying I'm not an easy customer. Ricardo handled us well and made me a deal I could leave happy with. This is my first Toyota Sienna. While I'm nervous about becoming a mini van mom, I'm not anxious about writing this review at all. Ricardo earned a a positive review for sure; so did Sean Berry (the manager at the dealership we worked with). Good people; fair prices.

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vircat1978

Oct 27, 2014

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I had a great experience the process was quick and easy. I was able to drive out with my new car the same day. I would recommend this dealership to everyone. I hope Vincent Valentine is there when I go back to get my new car in three years when my lease is up.

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EricA7

Oct 27, 2014

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Juan Padilla was very great had a good time their customer service was amazing and they helped negotiate a good price for me and my new car

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Enrico

Oct 27, 2014

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Big thanks to Eric Johnson who was helping another customer but made sure I was not neglected. He patiently went through several vehicles with me, answered all of my questions with honest answers and even had time to test drive a few of them. He was funny and pleasant to chat with, not pushy at all. Poor guy did not get to eat all day because he didn't want his customers to wait. Wouldn't mind buying another vehicle from him.

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amm339

Oct 25, 2014

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We had a great experience at Westchester Toyota, particularly with Eric Johnson and Dennis Clarke who worked hard to get us in an affordable car just right for our needs. We will definitely use them again. Thanks!

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aartid

Oct 25, 2014

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I just went to test drive and find out pricing and Juan was extremely helpful. He took time to explain the features and the benefits of buying from westchester toyota. I will definitely be back to purchase my car within the next few weeks! Thank you Juan!

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am339

Oct 25, 2014

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We had a great experience at Westchester Toyota, particularly with Eric Johnson and Dennis Clarke who worked hard to get us in an affordable car just right for our needs. We will definitely use them again. Thanks!

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ankitkhurana21

Oct 25, 2014

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Very Happy with the sales team. When they found issue with vehicle they were selling they honestly told me before hand and thoroughly checked the vehicle before delivery.I will recommend this dealer ship to every one.There service is also excellent.

AJ

Anoop Joy

Oct 25, 2014

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My sales person was great with helping us with the buying process. I would definitely recommend the sales person and the dealer. Very satisfied withe the purchase

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cassuis

Oct 25, 2014

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I just purchased my 3rd 4Runner from Westchester Toyota.. The employees were friendly &knowledgeable.My salesman Mina Aziz treated me like family. I will definitely purchase my next 4Runner from Westchester Toyota.

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choudhury2682

Oct 25, 2014

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The sale rep. Charles was very helpful and friendly. His honesty was transparent. Would recommend Charles to friends. Looking forward for future transactions with him, God willing. He seems to be very knowledgeable young man.

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DavidH88

Oct 25, 2014

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Constantine was a great help. He explained everything I asked and more. He helped me get my lease done on the Camry I wanted in a fast amount of time. He gave me a good deal, and I didn't have to put up with a lot of the bull that you do at other dealerships. Constantine is a good, honest person that will do his best to get what you need done.

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kenyx89

Oct 25, 2014

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Ariel was great from the moment he greated us... showed me the cars like the corolla and made got me with the camry... i would definetly be back

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elizabethvelez

Oct 17, 2014

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A very big thank you to Jorge! This was my first experience buying a car and it all went so smoothly. I was able to get my car in a day with no hassles and at an amazing price! I would recommend Westchester Toyota to everyone!

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Elizabeth V

Oct 17, 2014

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A very big thank you to Jorge! This was my first experience buying a car and it all went so smoothly. I was able to get my car in a day with no hassles and at an amazing price! I would recommend Westchester Toyota to everyone!

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Keturah

Oct 15, 2014

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Jesus Suarez was my salesman and I thought his customer service was excellent. He was respectful and sold you on a car without being annoyingly pushy.He was educated on the product and I was very satisfied with his service. Fabio Kola, the finance manager, was also great and I could tell he was doing his best to work with my budget and also get me a good interest rate. I would recommend this dealership to all my friends. I bought a used 2012 Toyota Rav 4 Sport and so far I'm not regretting the purchase.

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iron klad

Oct 14, 2014

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I made the major mistake of going to the dealership by myself and the contract shows. I feel like an idiot. They put all these extra fees such as prepaid maintenance, warranties, and protection for fabric and paint protections along with the price of the car. You think some of this stuff already came with the car, but it is actually separate fees. They overcharged for licensing fees by a mile ($2,162) to be exact. They charge you more for the used cars than the new cars. They are friendly, but watch your back. I will not be back.

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Fausto1

Oct 13, 2014

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I bought a car from Jesus a year ago. But this time I brou my father to buy his RAV4 and why not to buy and the place a had excellent service I mean excellent Jesus treat you like this is his home even gave us a menu so we can order some food. What's not to like you make your experience a lot better. Thank you guys.

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mike.pigott.37

Oct 11, 2014

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Constantine worked with me on my budget and I was able to drive a new car off the lot that day! Very pleasant experience; he even switched over my license plates personally.

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nazim mukhida

Oct 11, 2014

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very good sales person , talented and knows how to maintain attitude in front of customers and cool guy so friendly helped at every step from 1st day of negotiation till i closed the deal ..very good sales person will recommend CHARLES CARMONA if you really want to make a good deal .. :)

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Sal fusco

Oct 11, 2014

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When someone spends the kind of money it cost for a new car today it would be natural to feel some pressure and stress. But having Constantine Archon as my sales rep. made buying a car really easy. He was friendly, helpful in answering all my questions,courteous and professional. From picking out the car to how the financing was going to be handled there was no pressure and no stress. His team and team leader did everything to make this experience very pleasant. I would recommend this dealership AND Constantine to any of my friends or family members that were looking for a car.

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bbrusso

Oct 9, 2014

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Constantine archon was my sales person he was very friendly and knowledgeable. I came in wanting to lease a Rav 4. And ended up liking the Venza.

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craig.sapia

Oct 8, 2014

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I had come to see a speciFic car I found online and we got right to it. Other dealerships ive stopped at wanted to show me that plus others, but from the first moment I came in it was about taking care of what I wanted to see, And not all the cars he could have shown me. I loved the car and when a fee was presented I wasn't prepared for, Juan and the sales manager worked out a very fair price I was happy with. There were no hard sells, just honest salesmanship. Great experience I'm walking away very happy from.

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Jersey Fam

Oct 7, 2014

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Worked with Constantine on a Sienna I found online. He was helpful in showing the vehicle and when it came to working out a deal got me through for the price I wanted. I would go back and work with him again.

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Mybluerav4

Oct 7, 2014

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I came to westchester Toyota because a good friend recommend me there. Damion,John and Nelson were very nice. I love my new Rav 4

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Yancy Rojas

Oct 7, 2014

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I had a great experience on buying my first car with Westchester Toyota. Ahmadou & Sean were very helpful and friendly. I would def recommend anyone to Westchester Toyota. Look forward to returning when I'm ready for a new car down the road.

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bonnergirlse

Oct 6, 2014

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My experience with Westchester Toyota was exceptional! Mr . Pedro Segura was very professional, and a very outgoing sales person. He knows his products and offers very outstanding customer service. I will really like to refer him as a sales contact with my expectations and experience with him. I would like to thank him for the choice I made! I am very happy with my purchase and I will shop again in the future with Westchester Toyota!

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Babaric

Oct 6, 2014

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Claudio was great during this process. I will come back to him for my next car. He made this exprence very easy and stress free.

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bonnergirlse

Oct 6, 2014

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My experience with Westchester Toyota was exceptional! Mr . Pedro Segura was very professional, and a very outgoing sales person. He knows his products and offers very outstanding customer service. I will really like to refer him as a sales contact with my expectations and experience with him. I would like to thank him for the choice I made! I am very happy with my purchase and I will shop again in the future with Westchester Toyota!

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cb101294

Oct 4, 2014

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Great experience from the sales floor to the financing upstairs. Be patient with everyone because the buying process does take a few hours. Got a great deal on a compact sedan. Not much pressure especially with financing. Almost made you feel like you were at home and at ease. Worked with salesman Ahmadou Mbaye for the purchase of the vehicle along with Sean Berry for my trade in. Both of these gentlemen did a great job. Next day came in asking questions about certain contract items and ended up working with Anson Castillo who greatly cleared up some things and also redirected certain questions to financing. And lastly Joe Kundrat was very understanding of the slight problem and fixed it along with alleviating stress and headaches. Overall great experience, and I do recommend working with these individuals if you are ever in need of a new reliable vehicle at a great price.

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Isabel gem5

Oct 2, 2014

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I had been planning on taking a chance to see other dealers but I am so happy we went where my husband had brought our first van before we felt it would be safer thing for us so we chose your Yonkers dealer and we had a great experience with your staff members who where very professional and understanding to help us in what we wanted and needed for our family of 7. when the time came we drove one looked at three and chose our finally but your staff was so helpful step by step in all that they said and did it made it all so much easier we felt home and safer to drive off knowing this would be a long time friendship with dealer and staff thanks Robert, Tristan and Nelson for your help.

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melody acevedo

Oct 2, 2014

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I had been planning on taking a chance to see other dealers but I went where my husband had brought our first van before we felt it would be safer so we chose your Yonkers dealer and we had a great experience with your staff members who where very professional and understanding to help us in what we wanted and needed for our family of 7. when the time came we drove one looked at three and chose our finally but your staff was so helpful step by step in all that they said and did it made it all so much easier we felt home and safer to drive off knowing this would be a long time friendship with dealer and staff thanks Robert, Tristan and Nelson for your help.

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luisjimenez

Oct 1, 2014

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Gracias a todos por ayudarme a salir de un problema y montarme en un buen vehiculo. Me ayudaron a bajar mi interes y me ayudaron a subir mi credito.

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simon.valerio.1

Sep 29, 2014

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We just visit westchester toyota last week I couldn't buy a car but in the future when I'm ready I will considered coming back to westchester toyota.service was great. Ramon Tavares was the sales man who helped me.

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christian Zucco

Sep 29, 2014

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I am very happy with my 2014 Avalon Hybrid. Ricardo Paredes assisted me answered all of my questions and made the process nice and smooth. I will recommend many people to him. Thank you so much for your great customer service!

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Otto rodzel

Sep 29, 2014

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I purchased my 20011 at Toyota, The salesman was Eric Johnson, he was very helpful and professional. He represented your company well. I notice that the floor mats were missing ,which were in the car the day before, i told me Mr. Johnson and he say that the company will order new floor mats and call me when they arrive. This is truly good service and and shows that your company has employees that care about customer satisfaction. I would buy my next Prius from Toyota of and recommend it to my friends. Ps Mr. Juan Perez was also very helpful .

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Arlene724

Sep 23, 2014

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Best experience ever. I was a little nervous when I walked in but Juan Padilla who i thank greatly, and who help me dearly made this experience unique and made sure that I had the best deal possible, and the car that was perfect for me. Juan was attentive, pleasant and extremely helpful. I'm truly thankful for all his hard work, and patiently dealing with me.

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meruiz83

Sep 23, 2014

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I've been a loyal customer for a few years now, and every time I go, I'm always welcomed with a warm smile. I recently visited Toyota to see if they could help me with the change I was looking to make. Not only did I get the vehicle that I wanted, I got to leave there with a huge smile on my face because I had finally invested in something permanent. Thank you, Jorge, and much gratitude and appreciation for your help and understanding. Hector, you've helped me so much throughout these few years, its always a pleasure.

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Vladimir Galkin

Sep 18, 2014

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Vladimir Galkin : Excellent experience with my new lease. Many thanks to Felix, George and Fabio. I have been using this dealership for more than 10 years and would highly recommend it.

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Anna Sevastos

Sep 17, 2014

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Best dealer ever!!!!Very friendly, they know their job, very helpful, very pespectuful.AHMADOU took us for a drive test ,he answer all the questions we had.He knew his job very well,very very happy with the dealership with the sales person with tha managers with every one in this dealership. They make you fill like a family!!!!I would definitely recommend this dealership to family and friends !!!AHMADOU was the best thank you!!!!!

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Cara.young2

Sep 16, 2014

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I recently came in to buy a Sienna and Mina Aziz was more than a great help! They had the color I wanted and he explained everything to me perfectly. I would definitely recommend this dealership to family and friends. Mina was great!

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emalotaj

Sep 16, 2014

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My family and I have been using this dealership for year's... each time we come back, we leave satisfied.. Mina Aziz and Fabio kola are our go to GUY'S.. They are extremely friendly, knowledgeable and provided great customer service. Mina took the time to go through all the features of the car and explained everything in detail.. Fabio was very professional and helpful from a management perspective in order to get the right price and the DEAL DONE..I would not recommend anyone else other then these two guys, they were absolutely terrific. Thank you

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Jmorte

Sep 16, 2014

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We had a pleasant two day experience, at this dealership. First Jorge aka ( George) was very friendly and took his time with us. Show us all the cars we wanted to see. Jorge would give his insights on what would be good for us. For example, the way the new cars worked compared to older models as well as showing us the differences classes within models for whether it was basic, xle, or limited. Jorge Ortiz had a personally touch, told us about his experiences with the vehicles. The information that gave helped us very much to choice a Rav 4. Once we where able to choice the car we wanted we met Felix he was great helped us out and explore our options based on our budget. Felix offered us water or coffee. He explained the differences in buying or leasing he has a good sense of humor very friendly. Once the decision was finally made we had to deal with financing. The finance person was Fabio. Usually financing anything can be stressful but Fabio made it stress and care free as possible. He was also a very friendly and personally guy sharing stories of his family and life while we waited, it was refreshing. He was able to finance the Rav 4 within our budget. Together these guys were great and they do a good job explaining everything so you what your options are even three to four years down the line. This dealership is a fine establishment because they have good people working for them all fives in my families book.

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malsiamadhe

Sep 14, 2014

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we came in to the dealership to purchase a vehicle wasnt sure what to get we had a budget and our salesman marty pointed us into the right direction he did everything for us and we got a great deal couldnt be more happy marty made this process smooth comfortable he was very friendly not pushy always had us laughimg eveyone go see marty hes great

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ostaples45

Sep 14, 2014

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The staff was friendly and accommodating. Juan ensured that our experience was a pleasant one. I would definitely come back again and would recommend to family.

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Matt1926

Sep 13, 2014

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I have been to other dealers but this dealership was excellent. I walked in and told them what I wanted and the price that I wanted to pay. There was no sales gimmicks or other expenses that I had to buy. I am very happy with my purchase. Great job to Ahmadou and Sean!!!

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Albert Lim

Sep 13, 2014

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I just bought a 2014 Toyota Rav 4 Limited. Vincent Valentine was great to work with: he gave me a very good price and the process was smooth, without all the hassle on the back end where they tried to sell me on a lot of services I don't need.. My only complaint was that they didn't have my second key at the time of pickup, and so I was a little annoyed that I had to bug them for a second key it took a few weeks for them to order a second key and pick it up myself. However, Vincent and Sean Berry were pleasant throughout and even filled up my tank for free for having to come in to pick up the other key. Overall, I would happy to buy from Vincent and dealership again

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dmj1212

Sep 13, 2014

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Mr. Robert was amazing in helping me find my perfect car. Every detail about the car was explained to me in full detail about the exterior and interior. I felt very comfortable and most importantly not pressured on making my decision about leasing a car. This is my first experience purchasing a car and I am so happy that I had a wonderful salesperson to make it happen. Actually everyone at Toyota was so warm and friendly in which I greatly appreciate including Mr. Tristan and Mr. Nelson. I wanted to bring my entire family to be with me during this great experience and I am so glad I did. Thanks Toyota and especially Mr. Robert Kundid!!Best Regards!Danielle Jernigan

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TSicari07

Sep 11, 2014

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I'm always nervous going to a car dealership based on the numerous horror stories I have been told by friends and family, but my experience with Justin and Westchester Toyota was anything but a horror. My wife and I went in on labor day and had the pleasure of dealing with Justin. He is very personable and friendly. He was able to answer every question that we asked and also provided us with plenty of additional information that helped us come to a decision. In the end we walked out with the car that we wanted for the price that we wanted, so I would definitely recommend going to see Justin and Westchester Toyota.

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Winnie

Sep 11, 2014

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I just picked up my 2012 PreOwned Certified Toyota Highlander last night. It's my first "new" car in 14 yrs! My husband and I worked with Eric Johnson and it was such a great experience. Car shopping is not exactly fun and could very well be stressful, but Eric was extremely patient and gave us his undivided attention. We did not go in thinking we'd buy a car that day - but after 3 hours and a lot of decision making, we decided to just go for it! We weren't looking for the deal of the century, we just wanted peace of mind that we were paying what the car was worth and could feel secure knowing our car was a quality purchase. Eric was great at helping us do just that. A special shout out to his manager, Tristan, who also got involved with our purchase. Everyone there was very helpful and made us feel very comfortable. I'd definitely recommend Westchester Toyota to anyone who's car shopping!

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FirstToyotaEver!

Sep 9, 2014

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I just leased a new, 2015 Toyota Highlander from Toyota and was very pleased with the level of service and price I received. I live in Connecticut and traveled an hour to this dealer because they offered the best price around. Sometimes, when you get the best price, you get the worst service. Not the case here. Juan Perez and Tristan George were extremely helpful, pleasant, courteous, and funny. We had some issues while we were waiting (having to do with insurance, not due to anything on the dealer's end) and they were very accommodating, they gave us frequent status updates, and handled the situation with the right amount of attention and humor. They even took the time to hook up my antiquated Blackberry to the bluetooth system and answered my many questions about the car with patience. I would definitely return there for another car when this lease is done.

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blaire.anderson

Sep 9, 2014

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I just leased a new, 2015 Toyota Highlander from Toyota and was very pleased with the level of service and price I received. I live in Connecticut and traveled an hour to this dealer because they offered the best price around. Sometimes, when you get the best price, you get the worst service. Not the case here. Juan Perez and Tristan George were extremely helpful, pleasant, courteous, and funny. We had some issues while we were waiting (having to do with insurance, not due to anything on the dealer's end) and they were very accommodating, they gave us frequent status updates, and handled the situation with the right amount of attention and humor. They even took the time to hook up my antiquated Blackberry to the bluetooth system and answered my many questions about the car with patience. I would definitely return there for another car when this lease is done.

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Ebonydoll

Sep 8, 2014

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Jesus is an excellent representative of Toyota Westchester. He helped me to get the best deal possible when purchasing my new RAV4. He was always pleasant and extremely helpful in assisting me with my search and eventual purchase. He and Fabio made my experience a real pleasure. I'm truly thankful for all of their hard work in making this a great experience.

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maxrodom

Sep 8, 2014

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Seven years ago I got my first new car at westchester Toyota from Pedro who made it a great experience, I went back this time to trade in my Highlander for a smaller car, Pedro again made it worth my trip from Queens to Yonkers by providing the level of service I have come to expect from him and everyone else involved in the process. I will again refer friends and family in the market for a car, to go to Westchester Toyota and see Pedro.

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MariaGilArias

Sep 7, 2014

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Thought you would like to know that I recieved white glove service from beginning to end. And this is my second experience with this dealership and its nice to see that the turnover in employees is minimal. Was greeted by many familiar faces. I even went back with a friend and she too just drove off with a new car, same day!!! Great job!!! Thank you.

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josefina.rosa.56

Sep 6, 2014

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We were looking to buy a RAV4 ,did the resarch and follow the dealer recommendation made by COSTCO.com .We can say this was by far the most curteous,expedicious service by a car dealer we have had.The staff made us feel so welcome ,we will recommend them to everyone we know.By the way we have been to other Toyota dealerships who ignore the prospective buyer( Bronx) as you walked through front the door.Thank you Pablo Diaz,great (choice of agent); Claudio Soriano (very well done) and David Grin ( I appreciate what you did for us)... for making this experience a pleasure dealing with you,Really!JGP & JRP

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Mike Santana

Sep 5, 2014

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I haven't bought a new car for a while and so I expected a lot of haggling and difficult negotiations. I wasn't looking forward to this. Fortunately, Mr. Ahmadou M'Baye made the process so transparent and so easy to navigate that my buyer's experience was a joy and a very positive experience. I was so comfortable from beginning to end. He was very courteous, professional and answered all questions (I had many) with patience, deliberate care and concern, and did not stop until he made sure all my concerns were addressed. I had appointments with other dealers the date of my purchase, but I canceled them because after talking to Mr. M'Baye for 5 minutes I KNEW that Westchester Toyota was the place to buy my new Highlander. Even though they didn't have the color or the year I wanted on stock, they promised me that they would get it for me (2015 Highlander) in less than a week. He and his colleagues fulfilled that and all other promises and I'm very happy that I'm now driving the car I wanted and at the published price with no strings attached. Thank you Ahmadou and thank you Westchester Toyota.

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mikegsa26

Sep 5, 2014

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I haven't bought a new car for a while and so I expected a lot of haggling and difficult negotiations. I wasn't looking forward to this. Fortunately, Mr. Ahmadou M'Baye made the process so transparent and so easy to navigate that my buyer's experience was a joy and a very positive experience. I was so comfortable from beginning to end. He was very courteous, professional and answered all questions (I had many) with patience, deliberate care and concern, and did not stop until he made sure all my concerns were addressed. I had appointments with other dealers the date of my purchase, but I canceled them because after talking to Mr. M'Baye for 5 minutes I KNEW that Westchester Toyota was the place to buy my new Highlander. Even though they didn't have the color or the year I wanted on stock, they promised me that they would get it for me (2015 Highlander) in less than a week. He and his colleagues fulfilled that and all other promises and I'm very happy that I'm now driving the car I wanted and at the published price with no strings attached. Thank you Ahmadou and thank you Westchester Toyota.

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jijomammen

Sep 2, 2014

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This dealership is excellent. Staff is very friendly and competent. I purchased a new Highlander and dealt with David Hsu, and John Pena and Angel Diaz. Excellent in helping me find the car I wanted for a great price and in less time than I thought it would take in purchasing a new car. They definitely went above and beyond. Went over the vehicle completely with me and helped me step by step with the insurance, finance, etc. Over the last 11 years, my cars have only been Toyotas and I have only purchased it with David Hsu. Great dealership. Great people They wont disappoint.

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umemoto

Sep 1, 2014

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Carlos really did hard work for me so that I could get a Toyota Siena for my family on the fourth day after arriving from Japan.

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joy.cabrera.90

Aug 28, 2014

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Sean provided us with solutions to the dilemma we faced with a current lease with 5 months left. In dealing with other dealers we found they were vague explanations. Sean was extremely transparent with us providing options and realistic options. This is my 4th experience leasing from this dealer and this was the only experience i walked away with some savvy information that will help me with future purchases.

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Lfotinos

Aug 27, 2014

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John Pena was an amazing sales person! His professionalism and knowledge was evident. I was impressed with John's patience and the thoroughness he coveyed. Overall, I had a wonderful experience and would definitely reccomend John Pena!

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Reyes12345

Aug 27, 2014

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I went to buy a toyota rav4 with my mother and jesus welcome us when we got to the store. We came here for at deal the had listed in their webside for the rav4 jesus was really honest and straight foward tru the whole prosses i removomend jesus and the dealer they are really honest and clear with everything. Thank you jesus and the whole crew

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robinehmyers

Aug 27, 2014

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Mr. Berry listened to what my husband and I were looking for, quickly analyzed our needs and got us into the perfect leased vehicle.Mr. Pena is expert at what he does. He made sure that every detail was explained AND understood.I look forward to seeing them in 3 years!

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trj9006

Aug 25, 2014

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Always a pleasure working with Damien. He's very well informed and knowledgeable. This is my second sale with him. Hope to see him in three years to do another sale. -Trisha Joseph

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Mparks

Aug 25, 2014

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I will never return to this dealer again for another car. They give you a complete run around with pricing on their used cars. Anything that is on their website is completely useless they tell you the car is either sold or a deposit is on it. If the car is listed as certified pre owned on the site that does mean a thing for you to get the car certified you have to pay extra for it. They have all types of hidden fees also. I thought the days of car dealerships of being sneaky and dishonest were a thing of the past but not here at westchester toyota.

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Lower2390

Aug 24, 2014

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you may search online and find yourself with many good reviews about westchester toyota but the only reason why is because they beg and basically bribe their customers for good reviews in order to maintain a certain image. I am the type of person that no one can bribe or force to do anything that I do not want to. The sales staff is not all astonishing and these reviews would put them. Rather than work hard to have positive reviews you have sales managers offering a free tank of gas for a positive review and/or good score on some survey toyota sends their customers. I of course told them I would give all 100 but the reality is that I'm here to tell the public the truth. A dealership that has to buy positive reviews should not think of itself as number 1. The biggest culprits are the upper management staff. I had a general sales manager offer to give me free gas in order for me to write something positive online.

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PeachesD

Aug 23, 2014

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I was pleasantly surprised by the way I was treated from my first experience with Cherie Brown, through my experience with Eric Johnson, the sales rep who helped me with the purchase of my new FJ Cruiser, to Tristan, his manager.. I was initially told the car I wanted (a stick-shift) would have to be built and would take 6-8 weeks, but they promised they would keep trying to find it. In the meantime, I got regular updates from Eric, on how the search was going. And two weeks after I stopped in, I received a call that they had the car, the color and they type of transmission I wanted. I also received very courteous assistance from the finance guy, Dennis. I love my Car and I am left with a thoroughly pleasant experience from buying this car. Thank you, Cherie, Eric, Tristan and Dennis. Thank you all for making this happen! Cheers!

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Scokoe

Aug 23, 2014

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I've leased several Toyotas at several dealerships around NYC over the past 10 years and can honestly say that dealing with Westchester Toyota earlier this month (leased a Prius c) was the smoothest experience with the least hassles. Dealt with Marty Llekocevic; patient, helpful and easy to work with. Felt I got a good deal and will be back there when the lease on my other Toyota (a RAV4) comes due early next year.

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My FJ Rocks

Aug 22, 2014

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I was pleasantly surprised by the way I was treated from my first experience with Cherie Brown, through my experience with Eric Johnson, the sales rep who helped me with the purchase of my new FJ Cruiser, to Tristan, his manager.. I was initially told the car I wanted (a stick-shift) would have to be built and would take 6-8 weeks, but they promised they would keep trying to find it. In the meantime, I got regular updates from Eric on how the search was going. And two weeks after I stopped in I received a call that they had the car, the color and they type of transmission I wanted. I received very courteous assistance from the finance guy, Dennis. I love my Car and I am left with a very pleasant experience of buying this car. Thank you, Cherie, Eric, Tristan and Dennis. Thank you all for making this happen. Cheers!

DN

Disappointed. Never again.

Aug 16, 2014

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Computer won't accept zero stars. Worst dealership ever. A meat market. Any woman showing up without a man beware. Sexist culture. Lots of pressure to divulge personal financial info including full social security number. Huge issues refunding deposit despite assurances otherwise from costco buying program. Regrettable. Never will so business with this dealership again.

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S.Campbell

Aug 11, 2014

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Justin Veras and Tristan both are great! Very helpful ensure your getting something in your budget so you can leave out feeling good! Amazing

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sportsfan

Aug 11, 2014

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Very good experience buying a new Camry. Salesperson William was very helpful.

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SheriCampbell

Aug 11, 2014

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Great friendly environment make you feel comfortable, very professional and they try very hard to get u the right car and one in your budget! Totally recommend them! Justin Veras deserves a bounce he's great! So smart and handsome! Lol

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Shakeena

Aug 10, 2014

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What else can I say?...I mean, great service to the power of ten! No jokes or lies, all truth! This dealership is excellent; they take into fact that you are not just another $ and actually listen, understand and acknowledge you as a person. Pedro segura goes above and beyond and we will definetly recommend him to just about everyone!!! Picked up my Camry today and yes, he is a beauty. I love this place, everyone is always having the courtesy of offering a refreshment during the stay. They are very truthful on everything, so glad I did not go elsewhere or to any online scams. What company or dealer do you know that will go above and beyond for their customers??? well, my story is I have never experienced it but with Toyota I now have. I love this place, it is so clean and neat and everyone is respectful and presentable. Lost my bag and had nearly the entire staff looking around, Pedro requested the cameras be checked and within minutes it was recovered; just so happens I missplaced it and an employee put it away in a safe place, WOW! So with this being said, let's talk about great service????..... Of course, Westchester Toyota beats them all and Pedro is the man!!!

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Chantal3

Aug 10, 2014

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Jorge Ortiz knew a lot about the prius models, and was very thorough. He was forthright and honest and our experience in leasing was easy and stress free. I recommend calling him directly for an appointment. He was also very accommodating and trustworthy in buying our old Volvo.

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jdi1740

Aug 10, 2014

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My experience at Toyota was more than I expected and I am very grateful for the patience and courtesy everyone extended especially working with a very tight budget. The workers explained everything very clearly and had answers for every question I had.

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Jenjulio

Aug 9, 2014

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We recently leased a 2014 Toyota Rav4 XLE from Westchester Toyota. Our salesperson, Carlos Morales was a pleasure to deal with. He was friendly, polite and very knowledgeable about Toyota.We will advise our friends and family interested in buying a Toyota to visit Carlos Morales at Westchester Toyota before going anywhere else.Thank you Carlos!!!!!!!

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rnk201dealerrater

Aug 9, 2014

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We bought a RAV4 from the dealer. The sales reps Jorge Ortiz, Felix Ceballos, Anson Castillo were very nice and patient. They heard customers needs and offered their suggestions. We were very comfortable and did not feel any pressure. Jorge was very detail-oriented and helpful. Nelson M. of Finance is very helpful and was willing to work with us and our budget. Violeta was patient talking to us via emails and set up appointments that fitted our schedule. Good people and good car. Highly recommended.

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Jason & S

Aug 9, 2014

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What else can I say?...I mean, great service to the power of ten! No jokes or lies, all truth! This dealership is excellent; they take into fact that you are not just another $ and actually listen, understand and acknowledge you as a person. Pedro segura goes above and beyond and we will definetly recommend him to just about everyone!!! Picked up my Camry today and yes, he is a beauty. I love this place, everyone is always having the courtesy of offering a refreshment during the stay. They are very truthful on everything, so glad I did not go elsewhere or to any online scams. What company or dealer do you know that will go above and beyond for their customers??? Well, my story is I have never experienced it but with Toyota I now have. I love this place, it is so clean and neat and everyone is respectful and presentable. Oh yeah, I lost my bag and had nearly the entire staff looking around, Pedro requested the cameras be checked and within minutes it was recovered; just so happens I missplaced it and an employee put it away in a safe place, WOW! So with this being said, let's talk about great service????..... Of course, Westchester Toyota beats them all and Pedro is the man!!!

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gaccarino

Aug 8, 2014

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We recently leased a 2014.5 Toyota Camry from Westchester Toyota. Our salesman, Marty Ljekocevic was an excellent representative of Toyota. He worked with us to get the best car at the best deal. He was extremely helpful and a great person to work with. I did not feel like I was being hard sold, but that Marty was just working with us to sell us the best car we could buy. We respected Marty's sales effort and thank him for making the deal on the spot. He was a great person to worko with.

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Anthony Mcintyre

Aug 7, 2014

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I would like to thank all the staff at Westchester Toyota including Tristan George, Dennis Clarke, Justin Veras and Eric Johnson. After several weeks of comparison I finally decided on the Rav 4. These guys thoroughly explained all the options and truly educated me. I don't think I could have gotten a better deal or experience anywhere. Highly recommended.

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dannyusauk

Aug 6, 2014

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Working with Pedro has been an absolute pleasure. After I ordered the car, Pedro promised to call me every week just to check in even if there was no news. He was as good as his word. He has been always patient, courteous and prompt in responding to my calls and text messages, and made what could have been a stressful and difficult experience of buying a car something that was actually enjoyable! I would recommend Pedro to anyone looking to buy a Toyota - without a moments hesitation.

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Gregory Accarino

Aug 5, 2014

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Convenient location and Marty was an excellent sales person. He was able to work with us to get the best deal possible. We were pleased with how smooth the process was.

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4Maximus20

Aug 5, 2014

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They guys are the best. Very professional and great deal too. I love the car and the experience. Thank you very much. I will be back.

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dannyusauk

Aug 5, 2014

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Working with Pedro has been an absolute pleasure. After I ordered the car, Pedro promised to call me every week just to check in even if there was no news. He was as good as his word. He has been always patient, courteous and prompt in responding to my calls and text messages, and made what could have been a stressful and difficult experience of buying a car something that was actually enjoyable! I would recommend Pedro to anyone looking to buy a Toyota - without a moments hesitation.

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Tantonio

Aug 5, 2014

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I received excellent customer service when I came to this store looking for a vehicle. I appreciated everybody who helped me and made my process easier.

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mary1980

Aug 4, 2014

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I originally wanted a used car, but thanks to Silvia's friendliness and knowledge on the matter I got a great deal on a rav4 lease. Really happy with the experience. Thanks Silvia!

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tracee.byrnes

Aug 4, 2014

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Got my first car and couldn't be more pleased. The service was excellent. Mina and Nelson made it not only simple but fun. Thanks, guys! I appreciate the help!

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ericaapo

Aug 2, 2014

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Today I had the chance of getting my first car and received such great service from Miss.Yorcarys, Mr.David and Mr.Pablo. They treated me well from the moment I stepped through the door, very friendly and easy going. I would easily, without a doubt, recommend Westchester Toyota/Scion to anyone!!! THANK YOU AGAIN GUYS!!!

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mcwalsh

Aug 1, 2014

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Westchester Toyota turned out to be an oasis after a very long day, thanks to salesman, John Pena. His enthusiasm for his company, his laser focus on my needs, his ability to explain things clearly...all made me realize I was in the right place at the right time. Now I have solid options, none of which involve guessing whether I will be treated fairly. I know that John Pena, along with Sean Berry, will lead me in the right direction. I have a feeling that my search stops here...and a relationship with a very decent company begins here. Thanks from M. Walsh.

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mcwalsh

Aug 1, 2014

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Westchester Toyota turned out to be an oasis after a very long day, thanks to salesman, John Pena. His enthusiasm for his company, his laser focus on my needs, his ability to explain things clearly...all made me realize I was in the right place at the right time. Now I have solid options, none of which involve guessing whether I will be treated fairly. I know that John Pena, along with Sean Berry, will lead me in the right direction. I have a feeling that my search stops here...and a relationship with a very decent company begins here. Thanks from M. Walsh.

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ariadnerentz

Jul 28, 2014

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I went in to look at the rav4 after visiting other dealers and having bad experiences with them. I walked in at toyota, and everything just went smoothly and the customer service was great. I strongly recommend this dealership, they are great!

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Scion owner

Jul 27, 2014

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John Pena, Manny Duarte and John Medera treated me with respect, kindness, and were extremely helpful in every possible way. It could not have been a better experience. True professionals! Many thanks, guys!!! Obrigada!

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nycgem76

Jul 26, 2014

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i had a great experience, john pena was my sales guy and he was very professional and he was able to get me the car exactly how i wanted it. i would definitely recomend him to all my friends and family

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Lmiranda32

Jul 26, 2014

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I had a great experience with Toyota. After visiting Honda, Ford and Hyundai, Toyota delivered the best customer service & the best prices. No hassle and very upfront about pricing. I also liked that I never felt pressured as most dealerships make you feel.

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theresa

Jul 25, 2014

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GREAT service these men really went out of there way to help my experience with Toyota amazing....another fabulous experience with Toyota.I will be back

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Apind00

Jul 24, 2014

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I originally came in to buy used rav 4 but i ended up leasing brand new one. Everything was great and we are loyal Toyota customers so we will be back for sure....

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Nikki Chand

Jul 21, 2014

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I bought a Toyota Corolla yesterday from Westchester Toyota! Thank you Eric Johnson and Tristan George. I got a great deal on the car, they handled every detail, made me feel very comfortable and answered all my questions so I could understand as a first time car buyer. Eric was very friendly and conversational and Tristan was very attentive. I definitely recommend going here to buy a car---these aren't typical salesmen but people that go out of their way to make their customers happy.

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ivsierra1

Jul 20, 2014

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After 5 Different dealers,i was confused in which car to get- but there was Josue who spoke my language it makes my decision faster.

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fjz24

Jul 19, 2014

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Came into Westchester Toyota with my dad to buy a new minivan as our family car. We were greeted by Mina, who happens to be a good friend and a great salesperson. We were able to find a great color combo that was available for purchase immediately, so we made our down payment and Mina had the car ready for us to pick up in a few days. During the closing process, we also dealt with Nelson Munoz from the finance department, who was an extremely intelligent and outgoing person. Taking care of the credit application and paperwork took almost 2 hours, but Nelson made the process a breeze and was very fun to be around. We're also looking to buy a sedan in the coming months, and you can bet we'll be back at Westchester Toyota for our next purchase.

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La07143p

Jul 19, 2014

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I appreciated Josue's professional opinion and quality service. He is clearly very knowledgeable about the vehicles at Westchester Toyota. Thank you for your hard work!

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Civic321

Jul 17, 2014

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Both Pablo and Jesus were very helpful in helping me and my husband shop for a new SUV. Pablo help with our decision between the Highlander and the Rav4. Jesus helped with closing the deal when we finally decided on the 2014 Rav4 and Pablo was on vacation. Jesus stayed after closing hours so that we had a car before I left on a business trip.I would recommend this Toyota Dealership.Sandy :)

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Angel75

Jul 17, 2014

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After going to different dealer looking for a new car, I ended up at Westchester Toyota. Once I walked in I felt like home. Very friendly environment. My sale associate PABLO DIAZ, was AMAZING, he was patient, he knew my needs and work with me. He is very enthusiastic about what he does. He is very knowledgable. I definately recommend Pablo Diaz when purchasing your car. I was very please and happy with my new Toyota Rav4.

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Parkway Market and Deli

Jul 16, 2014

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I recently purchased a brand new Camry and had an amazing experience. Process was very easy, i was helped by Mina Aziz, Jody and Nelson. I would recommend this dealership to all my friends and family.

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parkwaymarketanddeli

Jul 16, 2014

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I recently purchased a brand new Camry and was very much pleased with their service. I was helped by Mina Aziz, Jody and Nelson. The process was very easy and I would definitely recomment this dealer to all my friends and family.

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etorres99

Jul 16, 2014

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I had a great experience going to Westchester Toyota. The sales person Manaury helped me find the right car and deal for me. I would highly recommend him if you are looking to buy or lease a car.

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Jnarvaez

Jul 16, 2014

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Dear Sir/Madam:I wanted to take a moment to write this letter on behalf of Mr. Josue Herrera, who provided me with great customer service as a sales advisor at your dealership. His great customer service and hospitality was greatly appreciated. My experience with Mr. Herrera has not gone unnoticed. He is knowledgeable, dedicated, smart and an excellent salesman. Thanks for taking the time to go the extra mile for me. Thank you for making my experience at Westchester Toyota a good one.I hope you appreciate having Mr. Herrera as one of your employees. He is a valuable asset to your dealership. Warmest Regards, Jenise Narvaez

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educatedconsumer2

Jul 15, 2014

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Had trouble initially getting pricing transparency but things seem to be going smoother once Jody stepped in. I guess dealing with the right person makes the difference.

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giantsfan101

Jul 15, 2014

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I walked in to take a look at a corolla martin helped us out alot he was friendly knew his product put me in the right car for the right price im extremely happy with my car

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"carlo"

Jul 15, 2014

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It was an awesome and overwhelming experience closing a deal with Pedro Segura at Westchester Toyota. As a first time buyer, I did not have any hard time understanding the processes and the "must know" because he helped me get throught it. I am one HAPPY and SATISFIED customer! I highly commend Pedro Segura for his patience and perseverance and for providing me a WORLD CLASS CUSTOMER EXPERIENCE! job well done! -carlo-

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Ana Peralta

Jul 15, 2014

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I recently went into westchester toyota hoping to trade in my 2011 Camry le to bigger car because I need more space for my growing family. I worked with William Ventura who was great on helping me get a car that fits my family very well with a great price. He was able to help me get a 2013 sienna with great payments. He was very patient with me and understood everything I was asking for. He explained every feature of my new car that I was excited to drive out in. Thank you so much for helping me William!

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carlocabal_7

Jul 15, 2014

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It was an awesome and overwhelming experience closing a deal with Pedro Segura at Westchester Toyota. As a first time buyer, I did not have any hard time understanding the processes and the "must know" because he helped me get throught it. I am one HAPPY and SATISFIED customer! I highly commend Pedro Segura for his patience and perseverance and for providing me a WORLD CLASS CUSTOMER EXPERIENCE! job well done! -carlo cabal-

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YJSmith

Jul 14, 2014

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Mr. Berry and Ms. Cabrera were so helpful. With their knowledge and help we were able to make a decision on the vehicle best family.

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Elke08

Jul 14, 2014

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I was very pleased with service offered. The sales person Jesus helped me find the right deal for me. Im happy with my selection. I would highly recommend them.

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Alfredo Valdes (Freddy)

Jul 12, 2014

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I was referred to this dealership by a friend of a friend. I came to help my friend buy a car for her, which was a good experiance. I have now come back a few days later to get a car for me. Both times we were helped by Xavier in sales and Anson the manager. It has been a great experiance for both purchases to say the least. Very professional and exceeded my expectations to help us get where we wanted to be. Being in the car business myself over 25 years ago, I thought I would get the typical car salesman. Not here at Westchester Toyota. I am very happy with the process and outcome and would reccomend others to come and get a new or used car.

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JohnRab

Jul 12, 2014

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I visited westchester Toyota. Tristan George, Joe kundrat, Robert kundid, Eric Johnson went out of there ways to help me with all my needs. They were able to get me a great deal on the car and very little interest. Eric Johnson is very knowable about what he does and answered all of my questions. Tristan George went out of his way to make sure I leave with a smile on my face. Robert handled all my paper work in a fast pace so I don't spend hours at the dealership. Finally Joe did a great job on the finances even though it was a stressful moment but he did everything he can to make sure I left happy.

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mdnelson76

Jul 10, 2014

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I brought my 2013 Prius C in for its 10,000-mile maintenance. Alexander Liriano took care of me; he was courteous, professional, and efficient. He explained precisely the work that was to be done; called me when the car was ready; offered to renew the inspection/registration on the car. I was done in 90 minutes -- a most pleasant experience.

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Themoreyouknow

Jul 10, 2014

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This guy makes everything difficult. Tries to play games. He thinks he is smarter then you. I Walked away and got the same car I was looking for at a much lower price! $4,000 less! When he told us that was impossible. Lol! This guy is a joke! Stay away from him!

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llecely

Jul 9, 2014

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I must say I have driven past this dealer almost everyday on my way home. Finally, the time to stop by and begin a conversation about a new car for my 21 year old daughter came. As I walked in I was greeted and immediately presented to RIcardo Paredes whom welcomed me with a huge smile. He listened to every detail I told him about what I needed and what I can afford. I must say I was mostly impressed with the time I was given to make certain decisions. At no time did I feel pressured to settle. I even went home and slept on it. I came back the next day and was once again greeted with a huge smile. During my time there I was explained in detail about the possible cars that were within my budget. RIcardo was very knowledgable and didn't mind sharing his knowledge. Sean ,the general manager, also made me feel at home. Joe , in finance, is one of the best in his department, lets just say he makes miracles happen. I have purchased and leased other cars in the past from other dealers and have never felt at home like I did at Westchester Toyota. They work as team and i'm happy I walked in there. If you are someone that needs choices, information and patience to make a decision about a vehicle this is the place to go to. They will support you as much as they can and go out of their way to make you feel satisfied and like family. My daughter drove off with her new car. Thanks!!!!

LM

Llecely Mendoza

Jul 9, 2014

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"Patient, Friendly, Informative, Honest and Professional" I must say I have driven past this dealer almost everyday on my way home. Finally, the time to stop by and begin a conversation about a new car for my 21 year old daughter came. As I walked in I was greeted and immediately presented to RIcardo Paredes whom welcomed me with a huge smile. He listened to every detail I told him about what I needed and what I can afford. I must say I was mostly impressed with the time I was given to make certain decisions. At no time did I feel pressured to settle. I even went home and slept on it. I came back the next day and was once again greeted with a huge smile. During my time there I was explained in detail about the possible cars that were within my budget. RIcardo was very knowledgable and didn't mind sharing his knowledge. Sean ,the general manager, also made me feel at home. Joe , in finance, is one of the best in his department, lets just say he makes miracles happen. I have purchased and leased other cars in the past from other dealers and have never felt at home like I did at Westchester Toyota. They work as team and I'm happy I walked in there. If you are someone that needs choices, information and patience to make a decision about a vehicle this is the place to go to. They will support you as much as they can and go out of their way to make you feel satisfied and like family. My daughter drove off with her new car. Thanks!!!!

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Jason

Jul 7, 2014

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Bad experience! I went there with my pregnant wife and a two yr old todler on Sunday as Adriana has arranged me at the time. We went there to see Tribeca but the salespersons told us it was in bodyshop so they cannot show it. I was driving from new jersey! We were not feeling good and complained about it. Somebody.. I think the manager told us he will bring the car to new jersey on Monday to show but on Mondat nobody even called us! Also I have checked cars.com and that tribeca has been disappeared. I believe it was a bait? or already sold out that day? Anyways, it was ridiculous.

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Ms. Garcia

Jul 7, 2014

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I was very pleased with the services I received at Westchester Toyota. Pablo did his best in getting me the numbers I really wanted for my new Rav4, and explained the reasons WHY the Rav4 would be a good selection. He compared this vehicle to many others I had on my mind and the Rav4 seemed to have the same or more going on. Both Pablo and Fabio were very time cautious when it came to waiting to sign the papers, which really mattered to me. Overall, experience was amazing, am very happy with the choice I made. Thank you Westchester Toyota!

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Rick2525

Jul 6, 2014

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Let me start by stating I was only seeking a test drive. However John's approach cause me to really look at the real possibility of owning a new car. He was very detailed, and focus on what I need and the best possible option to achieve my goals. He understood what it meant to be provide full service to his customer, working out of the box to create a win-win solution. I would surely recommend him to anyone interested in purchasing a car. What I enjoyed most about the my experience is the fact that I was treated like a VIP in the process--It was all about ME and what was best....NO focus on the Sales Repr. making money---my being HAPPY was goal. I must say that was achieved.

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isabel

Jul 5, 2014

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It was a pleasure dealing with Xaiver DeLaCruz, very professional and knowledable. I would highly recommend.

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hl2014

Jul 5, 2014

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Mr. Ortiz made purchasing a new car an easy and pleasant experience. He is very professional and friendly. Mr Caballos expedited the process and was true to his word. Everything went smoothly and I will certainly recommend Mr Ortiz, Mr Caballos, and Westchester Toyata to anyone looking for a car.

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bbye

Jul 4, 2014

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Jorge was great, helpful,pleasant, not pushy and not condescending I told him what I wanted and he helped me get it. He was very pleasant and a really nice person. Joe was also great for financing, my third time with him. He explains everything and doesn't force anything on you you don't want.

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Jill

Jul 3, 2014

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Xavier has been very helpful throughout the process. He kept me updated on the progress of getting my car in and moved very quickly through the process. He was responsible for keeping us as a loyal Toyota customer after a bad experience three years ago with the previous sales rep and I would highly recommend him.

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TB2014

Jul 2, 2014

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I started and ended my car search at Westchester Toyota. The moment I walk through the door, I was warmly greeted by Edwin. I explained to Edwin why I was at the dealership and what i wanted to accomplish. He immediately began working to accommodate me. Even though the process took longer than expected, Edwin guided me every step of the process and did it with an outstanding attitude. He even stayed later and helped transport my old car back to my residence. Edwin and the staff at Westchester Toyota were more than accommodating and worked together to meet my Car buying needs. Thank you Westchester Toyota!

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Rudan123

Jul 1, 2014

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Overall experience was really good here. They worked with us on the price and worked at earning our business. Definitely recommend this dealership if looking for a new or used car!!

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charllyO

Jun 30, 2014

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If you think the days of quality service delivery are over just take a trip to the Westchester Toyota/Scion dealership in Yonkers and you'll simply be shocked at the exceptional treatment you'll get. I met one Eric Johnson and his colleague Tristan.These guys are super professional and nice. They never rush you into making choices but take their time to answer all the crazy questions you throw at them. I wanted a new Camry and was amazed at how smooth they made the process seem. I had to pinch my self a couple of times to be sure I wasn't just dreaming. I really feel like going to get a new car every 3 months just to get the experience again and again:-). I definitely recommend this place!!!!!!

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LibymonAbraham

Jun 30, 2014

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juan padilla is the most efficient sales man i ever seen ,it was my 4 th car which i bought from him,,he gives the best deal,i will recommend this dealership to all my friends and relatives,,thank you Mr padilla.

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FHerrera123

Jun 28, 2014

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Estoy muy satisfecho con mi nuevo Corolla del ano. Durante el proceso, todos los empleados fueron muy amable y profesional. Yo recomiendo este dealer! Gracias!

CO

Charlly O

Jun 28, 2014

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If you think the days of quality service delivery are over just take a trip to the Westchester Toyota/Scion dealership in Yonkers and you'll simply be shocked at the exceptional treatment you'll get. I met one Eric Johnson and his colleague Tristan.These guys are super professional and nice. They never rush you into making choices but take their time to answer all the crazy questions you throw at them. I wanted a new Camry and was amazed at how smooth they made the process seem. I had to pinch my self a couple of times to be sure I wasn't just dreaming. I really feel like going to get a new car every 3 months just to get the experience again and again:-). I definitely recommend this place!!!!!!

RA

Roberto A.

Jun 28, 2014

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Buying Process was easy and failry quick, Sales representative Xavier De la Cruz and sales manager Pablo Diaz were very helpful and friendly in the purchase of my new 2014 Corolla.

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Ortega4141

Jun 28, 2014

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I went into WESTCHESTER TOYOTA not knowing what car i was going to buy, Edwin Arias was the sales person helping me he was great at what he did and he also knew the product very well. I ended up buying a Toyota Matrix i love my car im so happy, i will recommend this sales person and dealership to anyone who wants to buy a brand new or used car.

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Mroman4371

Jun 27, 2014

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Excellent service provided by John Pena. From start to finish the whole process was handled very professionally. No surprises at the end. Love westchester Toyota.

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Msaudia

Jun 27, 2014

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From start to finish I was treated with much respect and courtesy . I was never left waiting for long periods and i was kept informed of exactly what was going throughout the entire process.Robert and his team did an amazing job in getting me exactly what I wanted and for a very good deal while maintaining a friendly attitude.

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pilusor

Jun 27, 2014

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Pedro Segura was very professional and so was Josue Herrera. Their explanations were first rate. Also extremely knowledgeable was David Grin who helped me through the financial aspects of leasing. Of course, nothing would have materialized without the very appreciated help of David Lee. God bless you all. Thank you, thank you, thank you.

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jesuslives

Jun 27, 2014

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I had a very good experience workimg with Manny..Even after I bought my vehicle I would call him to ask questions in regards to my manual and he was very willing to assist me.He was very professional and I strongly believe he's an asset to your organization.HOORAY FOR MANNY

PB

Professor Bob

Jun 27, 2014

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Kudos to all the guys at Westchester Toyota Pedro Segura was very professional and so was Josue Herrera. Their explanations were first rate. Also extremely knowledgeable was David Grin who helped me through the financial aspects of leasing. Of course, nothing would have materialized without the very appreciated help of David Lee. God bless you all. Thank you, thank you, thank you.

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Demetri

Jun 25, 2014

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I purchased a car from Westchester Toyota and everything was excellent from the negotiation to the delivery it was a very detailed and quick process. My sales person was Juan Perez he was very knowledgable and answered all my questions. The negotiation was good I received the discounted online price for the car. They honored all there commitments. I recommend getting a car from Juan Perez and Westchester Toyota.

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Sanmang7

Jun 25, 2014

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Great service! Josue got me a great deal on a brand new 2014 Rav 4. He worked around my budget. I traded in my 2002 Toyota Rav 4 and got way more than I expected. Even got 0% ARP. Would definitely recommend this dealership and Josue.

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csphilip19

Jun 25, 2014

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My husband and I followed up on an internet search. When we arrived at the dealership the first person who greeted us with a warm and hospitable " are you being helped?" was Yocarys. We came looking for Camry XLEs at the dealership with a certain price range in mind. We weren't wowed by any of the 2010/ 2011 models because we found the sound systems and other features to be lack luster. At that point we were we ready to walk out. Whereas most car salespeople would bleed your ears trying to talk you into some car you don't care for, Yocarys tuned into our needs, searched her inventory and found us the right car. She gave us the keys to check out a 2012 camry xle; we test drove it, experienced the various features and we absolutely loved the car. We sat with Joe to do the financing and found the numbers came in over our budget initially. Anson then stepped in and together with Joe and Yocarys our dream car became a reality at a price that worked. After the purchase Yocarys took the time to introduce us to all the helpful features such as bluetooth, car sync and keyless entry. It was a pleasure dealing the people at Westchester Toyota especially Yorcarys', she gives 110% dedication to her customers and exceeds expectations. Great car, great features, awesome stereo -"Turn down 4 what!"

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Daneager

Jun 23, 2014

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My credit is not good, and I was having a car crisis and needed a vehicle. The great sales and finance staff made it possible!

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marody10

Jun 19, 2014

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Getting your first car is everything but a simple process. There's a lot that one must take into consideration. After I did some research, I was drawn to Westchester Toyota mainly because of the prizes listed. I was not at all planning on getting a car immediately, but I went there as part of my research process. My first visit had a great start when I was greeted by Jorge Ortiz. His professionalism and patience was exemplary. It's not always easy finding people with great customer service skills and for me it's a must with such an important decision. I must say that all the employees at Westchester Toyota seemed to have mastered that skill. My overall experience was great. For anyone who's unsure and maybe nervous, this is definitely the place for you. All of your questions will be answered and there's no pressure. Thanks again Jorge!

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Vanetta

Jun 19, 2014

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Jorge is the best. I came in to trade in my 2012 Rav4 for a 2014 Rav4. Buy nature I am a very indecisive person and salesmen usually grow very frustrated with me. But not Jorge! He was so patient! He offered me advice and made me feel as if he was a father helping his daughter to buy a car. There was no pressure whatsoever. He addressed all of my questions and concerns with great detail. He is also very knowledgeable in his field. I would recommend him to anyone! I look forward to many years of doing business with Jorge.

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Aleyda31

Jun 18, 2014

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My time with Pablo Diaz was very exquisite. he was friendly, and responded to all my questions correctly. I would recommend this dealer to anyone looking for a New or Used car in his work place. This was my first time buying a car there and my experience was excellent because Pablo Diaz made me feel comfortable when buying my new car.

DH

Dan H.

Jun 17, 2014

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Amazing. Nothing but good things! Mina Aziz, Nelson Munoz, and Jody Lichtman handled the sale of my certified pre owned car. These are three competent, respectful, and fun guys who know how to please a picky customer like myself. It was the best car buying experience I have ever had. Please see my full and detailed review of the entire process on dealerrater.com. I love this dealer, my car, and my payments. My family owned car dealerships for years and this is how they should be run. Thanks for everything Westchester Toyota!

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Hernandezjose

Jun 17, 2014

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I was very pleased and satisfied with the amazing work Jesus demonstrated as I just stopped by to check out some cars and ended up at home with a Toyota Prius V... I was amazed on such beauty as Jesus explained to me the good quality of this car. I couldn't resist!! I recommend everyone to stop by this dealership and make a good deal with Him. I assure you would be more than satisfied with his amazing service.

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danbob

Jun 16, 2014

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So I am going to give the most honest review possible. I am a thoughtful guy and write only thoughtful and fair reviews. I have been looking for the ideal pre-owned certified vehicle for my family and commuting needs for a few months now. I am picky. Very picky. It was between my beloved Subarus which I have owned 3 of, and old reliable - Toyota. My family was in the car business for many years. I am a total car fiend. I know a whole lot about the business and the vehicles themselves. I am a teacher so I research everything to death as well. I found the car I thought I wanted on cars.com and it was at Westchester Toyota. Could not find anything comparable in a Subaru for the price. Didn't matter because the Toyota I found was plenty fun to drive like a Subaru. Like I said. I am picky. If you know anything about big dealers like this one than you know they can discount more steeply than others who are smaller. They are basically car malls. You have to know that going in. Do your homework, research to death, and make contact with managerial staff before going in to look. Make an appointment. Don't just show up. These guys are extremely efficient and busy because of the volume they do. They hustle and cut right to the point. They sell cars and do it amazingly. It's like a science to them. I did all of the above. I showed up and they were ready for me with the car I wanted to see. Made small talk with Jody the manager about cars and the auto business while Mina the sales associate went to grab the keys to the car. Jody is a low key, cool guy, who has worked the business for a long time and has the experience to manage a very large and very young sales team. He is like their coach. I liked that about him. Told me to go easy on Mina. I laughed because I am not a viper at all, and am totally un-intimidating , except for when I buy a car because of what I know about the auto business. Dealers don't like me sometimes because of this. Jody could tell and totally respected this about me but still busted chops and had a good time. Mina and I then took the car for a nice long test drive. City streets, the highway, etc. We talked about the car, how we both loved cars and have had various sports cars, and more about the car I was driving. We were both surprised at the condition. It was great. He is a terrific guy and it was cool and zero pressure from him. He told me the car was leased by someone and returned flawless with half the milage it should have had. Clean Carfax and certified. No damage or repairs anywhere. We got back to the dealership and I told Mina I wanted it. Told him that the price was totally acceptable and he wrote it up. The price I saw online was the price I paid. No real negotiating necessary except for the interest rate to be lower but then it wound up coming in lower anyway. This was great. No boxing gloves needed. If I didn't like it, I was free to walk out. Car was 2100 less than anything else comparable that I looked at, but it had lower milage so I jumped on it. No BS. Mina showed me the completed order on which he wrote everything including that the payments were not to exceed x number of dollars per x number of months. I love it when things are put in writing. This impressed the heck out of me. I have never seen a salesman do that right on a purchase agreement before and I have bought a lot of cars. The deal was done. Nice job, Mina. Jody came back to shake my hand and I went home to my wife who couldn't believe how quick the process was and was even a bit surprised at how quickly I made my decision to buy. Picked up the car two days later and it was washed again. A second time as well as filled with gas. Nice touch guys. Did final paperwork with Mina and Nelson, the finance manager and paid the rest of my down payment because I left them a deposit to hold the vehicle. Nelson was equally as fantastic as Mina. This has not been my past experience with F and I staff at dealers. Also a car guy, Nelson and I talked for a good long time about cars and such while we were doing the paperwork. Nelson was zero pressure and worked out a great financing rate with me as well as discussed every aspect of warranties and extras that the dealer throws in. He is an excellent multi-tasker. I won't say what the extras are, but they were a very satisfying surprise to cap of a fantastic first rate experience at Westchester Toyota. Was sent on my way with my new slightly used vehicle. Great freaking experience. If you want the best price, a huge selection, and a quick transaction, go here. I wanted to get in, get a good price, get my car, and be done. I have a wife, two small kids, and a large dog. I did not want to waste time. These guys were exactly what I was looking for and completely transparent. Great job guys! I will send people to you for sure ! I also won't be back soon because I now have a beautiful, fun to drive car that is going to last more than likely a couple hundred thousand miles and then my children will learn to drive on it and they will get it - look out! Gotta love Toyota. I hope the big bosses see this review from an average customer and somehow commend these guys on a job well done. They deserve it.

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Andresbronx

Jun 16, 2014

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Pedro segura is an ideal salesman, a man that stands out with proffesionalism and respect. Mr. segura listened to my concerns and wants an was able to guide me through the buying process and made me feel well taken care of.

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Ariel Hug

Jun 16, 2014

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I walked into toyota because my brother bought a rav4 from Ricarrdo and had a great experience he was right. I was very happy with my purchase of my new 2014 rav4 Ricarrdo was very knowledgable and showed all the features of my new car. The process was pleasant and quick. His manager Sean Berry enhance my buying experience by also being very nice. They both delivered the new car to my job. It was one of the best times I had buying a car. I would recommend westchester toyota to all my friends and family. Thanks again guys

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Robert Sullivan

Jun 16, 2014

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New-car purchase: Toyota Prius V Jesus Suarez was helpful and friendly. He was direct and honest. Jesus delivered the deal he promised. Jesus is a professional. I would recommend anyone looking to purchase a vehicle to consult Jesus if they are interested in a Toyota or Scion.

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Andresbronx

Jun 15, 2014

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Pedro Segura is an ideal salesman, a man that stands out with professionalism and respect. Mr. Segura's customer's service was effective immediately and attentive after I expressed my concerns and my wants. The process went smoothly and in a timely manner. I will rate his skills at maximum to grade.

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Yvette Maldonado

Jun 14, 2014

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It has been a pleasure dealing with Xavier De La Cruz. He went beyond being a great salesman and also a gentleman. Thank you Xavier for all your help.

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michaelajayi

Jun 14, 2014

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Eric Johnson met me at the door and introduced himself with a warm smile. I had been to one or two other dealers already and was not interested in wasting time. I told Eric exactly what I wanted in a new minivan and asked if he would be willing to beat the best price. Without hesitation Eric said he could and he would. The entire sales experience was fluid with little wasted time and annoying haggling. Eric is a true professional that I highly recommend

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SHQ

Jun 13, 2014

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Excellent service We came into Westchester Toyota looking to buy new. Martein was very helpful, not pushy at all. He let us browse and gave us just enough guidance to find the car we wanted. Great price, great service, I would highly recommend him and Westchester Toyota.

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legjend

Jun 13, 2014

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We came into Westchester Toyota looking to buy new. Martein was very helpful, not pushy at all. He let us browse and gave us just enough guidance to find the car we wanted. Great price, great service, I would highly recommend him and Westchester Toyota.

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kortiz

Jun 12, 2014

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I normally don't like to go to car dealerships because some sales men tried to sell me a dream car, a car that was really nice but too expensive for me to afford. I had a good experience at Toyota in Yonkers. Juan kept it real with me and helped me find a car that I was able to afford. He made me feel comfortable. The process of buying the car was so easy.

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Qebehsenuf AnkhAmun

Jun 12, 2014

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The customer service provided to me is in a range from good to excelent. I was most pleased by his ability to answer questions concerning my targeted car. I was approached in a professional manner. I was happy to have his personal number where i could call him to get my questions answered. I would recomend him to friends and family.

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carlond11

Jun 11, 2014

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I want to thank Tristan George, Robert Kundid an Dennis Clark. For a outstanding Job done. Without them my deal for a 2014 Camry would not have happened. I want to thank all of you for the effort that was put into making it happen. Thank You Carlton & Karen Walker

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larrycamry

Jun 11, 2014

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YES I AM BACK AT WESTCHESTER TOYOTA FOR A THIRD TIME.DAMION FOSTER AND THE ENTIRE SALES STAFF WAS GREAT. I WILL ALWAYS RECOMMEND THIS DEALERSHIP AND STAFF.

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Jesse E.

Jun 10, 2014

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Took a while to get the car, but worth the wait. Silvia kept me informed and I left happy with a new Highlander XLE. Wait was not the dealerships fault. They worked hard to secure the car.

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Nj472133

Jun 10, 2014

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On 5/30/14 I called the dealership to ask for directions via bus. I spoke to David and I was on my way. I got off the bus too soon, and I got lost. I called back to inform them of my unfortunate circumstance. David assured me that everything will be fine and that he would send someone for me. So I waited. Within a few minutes Josue pulled up and we were on our way to the dealership. On the way we made small talk and I informed him of the type of car I was looking for, not knowing he was going to be my salesperson. Upon arrival we started looking at different cars and we came upon a red 2014 Toyota Corolla LE. We took it for a test drive, and the rest is history. Josue was very knowledgable, and patient. Two very important factors in Sales. He followed up with me and assured me that If I had any questions I could always contact him directly. That means a lot, just having bought a new car. Hands down, I would recommend Josue as the top salesperson. Westchester Toyota is lucky to have him on board. A very satisfied customer, K.B of NYC

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Egarces

Jun 9, 2014

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Had a great experience at Westchester Toyota Sean and Tatiana were great I love my new vehicle and all the new features the service was excellent

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Vic220

Jun 5, 2014

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Great and very helpful very informative and beautiful personality ! Helped my mom get into a great and reliable car 2012 Toyota Highlander would definitely recommend anyone to pass by

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Margretrohan

Jun 4, 2014

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As a skeptical consumer, I embarked on my journey to find the perfect car with concern that I may be ripped off by a dealer. However, the staff at Westchester Toyota immediately put my mind at ease. Their professionalism, knowledge, and overall customer focus was above and beyond my expectation. I drove away today comfortable knowing that I made a perfect choice and got a great deal. Tatiana, especially, assisted in making me feel part of the Toyota Family. She is an amazing representative of your company.

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thorough134

Jun 3, 2014

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My wife and I had one day to purchase a minivan and were deciding between the Toyota Sienna and Honda Odyssey. Our first stop was to Westchester Toyota and it was a great experience. John Pena was the Sales Associate that worked with us -- and he set a high bar for service (thoughtful, flexible, kind, not pushy, knowledgeable, etc). After visiting the Honda dealership and test driving the vehicle, the Dealership relationship was one of the key deciding factors in buying the Toyota. My wife and I would describe ourselves as no-nonsense, but fair consumers -- and Westchester Toyota (John Pena, John Madera, and David Grin) was a good fit and they went the extra mile throughout the purchase experience. We have bought two other new cars in the last 3 years -- and this was our first used car. We are extremely pleased with the overall outcome and are happy to recommend.

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mcmaricel

Jun 2, 2014

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Its been truly an amazing experience and a joy working with Yorcarys from Westchester Toyota. Not only do you feel welcomed at Westchester Toyota, but Yorcarys makes you feel truly at home. This being my fourth vehicle with Toyota Westchester, Yorcarys has been a delight to work with. Her professionalism, honesty and literally going the extra mile to make it happen, has truly been exceptional and a pleasure. With a quick turn-around, I was delighted to walk-out of the dealership with my new Toyota Avalon and a big smile.The experience and service I received at this dealership is outstanding, and as a completely satisfied customer, I can highly recommend this dealership, and in particularly Yorcarys for an excellent service and joyous experience. Thank you very much Westchester Toyota.

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broadway2005

Jun 1, 2014

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Where do i begin, I am so impressed with Damion Foster. His professionalism,courtesy,care,attention to detail and overall concern for the well being of the client are heads and shoulders above the rest. As a real estate salesperson myself i now find myself on the other side of the spectrum having to deal with another salesperson. I am very critical of salespeople and Damion was able to allow me to trust him and proceed forward without hesitation. I will spread the word to clients,friends and family about Damion and Westchester Toyota.

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Fernando Sanz

May 30, 2014

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Josue provided excellent service. He helped me with every question and was very fast and efficient. He was very honest, patient and I would reccomend this dealership to my friends.

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fernandosanz

May 30, 2014

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Josue provided excellent service. He helped me with every question and was very fast and efficient. He was very honest and I would reccomend this dealership to my friends.

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elizabethshanklin

May 29, 2014

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Several days ago, reflecting on my experience leasing a 2014 Toyota Prius at Westchester Toyota, I realized that I had been treated like royalty. Queens and kings, I thought, are no doubt surrounded by folks who respond lovingly to their every wish, and for the two days that I was exploring, questioning, changing my mind, then changing it again, etc., both Sales Manager Tristan George and Eric Johnson, who was my special salesperson, responded happily, helpfully, creatively to my every concern, so that I had a marvelous time, and am very pleased with my new magical hybrid..

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Liz

May 29, 2014

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Several days ago, reflecting on my experience leasing a 2014 Toyota Prius at Westchester Toyota, I realized that I had been treated like royalty. Queens and kings, I thought, are no doubt surrounded by folks who respond lovingly to their every wish, and for the two days that I was exploring, questioning, changing my mind, then changing it again, etc., both Sales Manager Tristan George and Eric Johnson, who was my special salesperson, responded happily, helpfully, creatively to my every concern, so that I had a marvelous time, and am very pleased with my new magical hybrid..

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Boricuanurse

May 28, 2014

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Martein was a very respectful, pleasant and went out of his way to help me. He showed professionalism and knowledgement of Toyota cars. He explained all the advantages of owning and leasing a car, which was very helpful to me. I hope that he will continue to be as helpful to other people as he was to me.

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Pgonz18

May 28, 2014

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I went in looking for a brand new Toyota Rav4. Juan Padilla helped me and my family find the perfect one for me. He showed me the rav4 and explained all the features. He let me test drive the car and even let me drive on the highway to allow me to experience the car hands on. After the test drive I went to pick out the car I wanted. There were many cars to choose from. I chose the white with black interior and the deal was made. The car was a great price and it was an even greater experience with Juan! Now I'm driving around in my new Toyota Rav4 , best car I've ever had. Special thanks to Juan! Westchester Toyota is the best dealership hands down definitely recommend it!

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yankeelover123

May 27, 2014

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Tristan and William were outstanding to work with. I felt very welcome and comfortable and also felt as though they were very knowledgeable and professional.

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crzmchllcrz

May 27, 2014

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Amazing service!! I was very pleased with the people at Toyota, overall very professional in the way they handle their customers. I was very well pleased in the details they provided regarding the car I purchased! SO HAPPY!

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nickj

May 27, 2014

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I went in to look for my first used car purchase coming out of college. I stopped in and Xavier, the salesperson that helped me, was great. He educated me on leasing options and showed me the certified pre-owned cars available. He was very knowledgeable and offered insight on all of my purchasing/financing options. Also, the dealer offers great lease and finance options. I would highly recommend this dealership.

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Ro & J

May 27, 2014

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We returned to Westchester Toyota where we purchased our first car 10 years ago. We intended to just shop around today, but ended up leaving the dealership extremely happy with a great deal! Juan really listened to our needs and instead of trying to upsell us with something we didn't want or need, he gave us exactly what we wanted. He was direct and to the point and we felt like we could trust him. We were dreading the idea of having to deal with a pushy salesperson, but he was totally the opposite and instead, provided excellent, prompt service while remaining patient. Thank you to Juan and Tristan for a positive, hassle-free experience today!

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William Castro

May 27, 2014

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This was my first purchase, and was very glad I went to Westchester Toyota. The sales rep named Jouse, was very helpful and gave great advice. My previous thoughts of a intimidating experience for a first purchase was dead wrong. I shopped around and choose Westchester not only because the sales rep Josue made it easy, but my overall experience was very pleasant. They met the price I wanted and worked with me to get what I wanted. All of the staff was great. Thanks Josue!!! Will definitely go back for future business. Happy Owner of New Rav4 XLE William Castro

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alliguip30

May 27, 2014

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We are so happy with our new Toyota Camry SE 2014! It meets all of our expectations it really is an excellent choice , But also with the excellent service of Mr. Jorge Ortiz, he was so helpful, patient and was able to answer every question we had, very professional and knowledgeable. Manuel B Lliguipuma.

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bukemedjath

May 27, 2014

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this is the 3rd car i bought from martin everytime i come in he treat me like im family he goes out of his way to find me the right car for the right price and gives me a very good deal whoever needs a car go see him hes very good and will help you out no matter what

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Caramelcomplexx

May 27, 2014

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Jesus was very kind and patient considering that I had never purchased a car before and I had a million questions. I've gone to several dealerships and I'm very satisfied with the experience! Jesus was a pleasure to work with and is an asset to your team, take it from me I am not an easy person to deal with!

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Paolo Gene Flauta

May 26, 2014

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The sales associates are very friendly and knowledgeable. They made the experience of purchasing the car hassle free. They helped us out a lot.

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rreodica

May 26, 2014

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We returned to Westchester Toyota where we purchased our first car 10 years ago. We intended to just shop around today, but ended up leaving the dealership extremely happy with a great deal! Juan really listened to our needs and instead of trying to upsell us with something we didn't want or need, he gave us exactly what we wanted. He was direct and to the point and we felt like we could trust him. We were dreading the idea of having to deal with a pushy salesperson, but he was totally the opposite and instead, provided excellent, prompt service while remaining patient. Thank you to Juan and Tristan for a positive, hassle-free experience today! ~ Rochelle & Justin ~

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profmaher

May 23, 2014

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Followed up on an internet search and met Yocarys at the dealership when she was the "next up" associate. She was professional, thorough and accommodating in spite of some "lost in the system" issues that developed pertaining to the vehicle i was interested in that were out of her control. In spite of that, she was persistent in helping me to get what i wanted and not what she or someone else wanted for me. Ultimately, the vehicle I wanted was located and successfully delivered at a fair price and a good trade in offer. Following the sale, she followed up personally to ensure my satisfaction with the vehicle and with the process. I responded to an owner's follow up email that in my opinion, with some appropriate mentoring, Yocarys could easily move to management within the organization.

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dsireci

May 23, 2014

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Our experience at Westchester Toyota was great. The staff was friendly--we were greeted with a smile and given a sales representative right away. Pablo was able to negotiate a great deal for us and was very patient. I would definitely recommend this dealership to friends and family. The experience was a complete pleasure. Thank you for a great car and a great deal!

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jjdambrosio

May 22, 2014

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This past Saturday was devoted to purchasing a new vehcle. My intent was to begin at Westchester Toyota in Yonkers and work my way through the muliple dealerships located on Central Ave. until I found a vehicle and a deal I could live with. Mr. David Lee made my day so much easier. He greeted me personally, listened to my concerns, and even after assigning me to his associate, Yorcarys Cabrera, was involved every step of the way in my experience. They were both very professional, courteous, and respectful, addressing all my concerns. I never felt pressured and was totally as ease making my final decision to purchase a Sienna van. Yorcarys accompanied me on my road test and later followed me to my home to return the car I drove there. Within no time at all I was passed onto David Grin who simplified the paperwork and made the final step of my purchase a pleasure. These are honest people who know how to treat a customer and make the experience of a new car purchase a pleasure that last well beyond leaving the dealership.

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dee2day43

May 19, 2014

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It was an easy and wonderful experience, and John made me feel like family, and I am very grateful.Going to any dealership, one hopes the staff will be informative and welcoming. John is accomadating and knowledgable.Thanks for hiring someone like John Pena!

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Leonbxr1

May 19, 2014

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Excellent experience in financing my new 2014 Scion frs . Pablo was very personable,informative and efficient. I will most certainly come back to them in the future.

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andrewcos

May 18, 2014

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Manny is a hard working, honest salesperson. He was most helpful when we purchased our vehicle. He made sure that he styed involved throughout the process to be of assistance. Thanks Manny!

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mrclivem

May 18, 2014

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Had a very unpleasant and complicated experience in trying to purchase a brand new toyota 4 runner. I contacted Westchester Toyota via web form. Received a phone call from the dealership and gave them details on the vehicle I wanted. The sales rep said the vehicle was in the show room. I asked her for the vin number and she said she didn't have it handy. At this point I should of hanged up.Instead I decided to go in and check it out. I was greeted by Damion who had no interest in helping me as he probably knew the vehicle I inquired about was no int stock. He kept pushing me to buy a highlander because of Toyota's incentives. After back and forth he finally got the idea that I will not budge on what I want. He took me upstairs to the upper parking lot and points to the 4 runners they have. I had to walk outside myself and peek into the cars. Then I had to ask him for the keys to look inside. I basically had to do the leg work myself. I did leave a deposit for them to locate the 4 runner I wanted. However after learning how they work I decided this was not the place to buy a car. I tried calling Damion and Jody multiple times about some questions I have, and its 2014 but yet they have no voicemail. They did leave a voicemail for me but I was never able to get ahold of them when I called. At least not until I asked to speak to someone about refunding my deposit. That is when Damion picked up the phone and told me that my deposit was non-refundable and basically to take a hike. His unprofessional attitude only gets worse from here and was extremely disgusting and distasteful. STAY AWAY FROM DAMION at all costs. Eventually I got a hold of Jody who worked out the refund process with me. Needless to say I did acquire a vehicle from another dealership that has excellent communication skills via email, text and has voicemail. However, I will be giving westchester toyota a second chance as I am in the market for a 2014 toyota corolla. The only person I will deal with is Jody otherwise I am heading (running) for the doors and onto the next dealership. The only reason I am giving them a second chance is because this dealership is close to home and Jody seems to be an upfront guy.

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inseprable143m

May 17, 2014

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Went in with my sister who is a client and heard and saw how courteous and caring for my sister's needs. Don't have the money right now but when I do I will be going back to get it from Tatiana. Very special people person.

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beverlysimmons

May 17, 2014

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My experience with Tatiana and Sean was very good. The transaction was difficult to get through because of my special circumstances, but all-in-all Tatiana was pleasant and good.

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Britachu83

May 17, 2014

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I was greeted by Mr Arias, who was friendly, knowledgable and personable. He explained all my options given my current financial situation and was able to find a vehicle that met my lifestyle. Mr Grin negotiated a wonderful finance premium that allowed me full coverage on a brand new vehicle with a cheaper monthly premium. I would recommend this dealership to friends and family.

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GERSON CABRERA

May 16, 2014

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MY NAME IS GERSON CABRERA I JUST PUCHASED A 2010 TOYOTA COROLLA, I WENT INTO WESTCHESTER TOYOTA THINKING THAT THIS WAS GOING TO BE ONE OF MY PAST HORRIBLE EXPERIENCES BUT IT WAS NOT. I WAS ATTENDED MY A NICE GUY NAMED EDWIN ARIAS HE WAS VERY WELL DRESSED AND PROFFESIONAL I FELT THAT HE HAS PRODUCT KNOWLEDGE AND HE IS NICE,SMART AND TO TOP IF OFF HE WAS FUNNY. I WOULD RECOMMEND THIS SALES PERSON AND DEALERSHIP TO ANY ONE.

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BEVE2010

May 16, 2014

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I visit because i did not like my old car anymore i was greeted by sales manager Mr George overall the team made my experence a memorable one my 2014 rav4 was not my first new car but the sales team make it feel that way thanks to Mr George Mr Johnson Mr Berry Mr Foster and Mr Clarke also Glen and Willie in the service department

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mavpjv

May 16, 2014

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I love this dealership and especially my sales associate Juan Padilla. His compassion and kindness were outstanding. From the minute we sat down together I felt comforted and at ease. I came away with the perfect car and deal for me and Juan worked very hard to get me what I needed. I have found my dealership!!!

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silverbullet1960

May 16, 2014

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Whome it may concern, It was a pleasure doing business with Westchester Toyota on Central Ave. They have the best Sales Associates: Ricardo Paredes, Manaury Duarte, and Pedro Segura. Also the 2 Finance Managers David Grin and Dennis Clark both very helpful. I would recommend them to everyone in my family,friends and anyone else.Thank you everyone, Annie Sanchez

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Soph53174

May 15, 2014

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Juan and Triston were remarkable upon my visit to the dealership. Juan was very humble and a great listener. He was able to meet my demands. He also introduced me to his manager Triston whom was very friendly and welcoming. Juan was able to listen and give me choices plus come up with additional solutions to meet my needs. They also followed up. I will definitely recommend Westchester Toyota and Juan to my fri meds and family.

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Celliott1211

May 15, 2014

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I revisited westchester Toyota again because I received a call about being about to get a new car even though my lease wasn't yet done. Ricardo Paredes helped me with my first car purchase previously and as always was very professional and helpful. He is very knowledgable about the car I wanted and didn't hesitate to get me the best deal possible. This is why I returned to Westchester Toyota, for the experience! No hassle and no problems at all. He even remembered my name from a year and a half ago! I would recommend Westchester Toyota again to anyone looking to purchase a new or used car! Thank you guys!

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cliff1st

May 15, 2014

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I will always purchase from Westchester Toyota the dealer I felt with was great thank you mr Josie Herrera for helping me with my new car puchase

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Connie

May 13, 2014

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I was always reluctant about working with car salesmen, typically being very reluctant from the history of what my parents dealt with (lemon) and having shopped alone as a female. I had never owned a car before and had done some research of vehicle within my price range. I am a member of the military and decided to go through the USAA website to find a car. USAA has been a reliable source and, including the car purchase, has not let me down on the quality of people, service and product they work with. Initially, I went to a Chrysler dealer down the road from Toyota and tried to look at a car I saw online. I travelled from Brooklyn to Yonkers by train and walked over a mile to this site only to find out that it was sold weeks before and they only kept it listed because "it wasn't driven off the lot yet". And I had already emailed them that I was interested in the car AND the salesman called me "doll." Frustrated, sweating, and tired, I walked another mile to the Toyota dealer. As soon as I walked in they offered to help me. Emilio told me he was a veteran and I found that somewhat of a relief knowing the honor system we work under. Yet, I was still skeptical and was fearful that I would be pushed into purchasing the first and only car I actually looked at. The entire time Emilio gave me great information about the vehicle, was very considerate of my reluctant behavior, not pressuring me, and made an effort to get to know me ( a typically quiet person) and what I was really looking for. He helped me look at details of the car that I couldn't explain and informed me that he was a trained mechanic in the military which was of great assistance in helping me look at all the correct details. I read a lot about cars but, needed help actually working with one and figuring out the parts. His assistance was offered unbiased of me being a female and first-time buyer. I truly felt like a valued customer. It was great seeing other shoppers around enjoying their shopping experience as I did. I was offered food while waiting for the paperwork to be completed. The insurance agent and purchasing agent we very nice and made the entire process run smooth. They were very considerate of my decision with funding and insurance and helped me get my registration, insurance, and solid plates THAT DAY!! They offered me great deals on the extended warranty. The only negative I have is that I waited a long time for my paperwork to begin to get filled out. About an hour. Emilio kept checking on me to make sure the paperwork was getting done and helped me finish it in time to leave for a baseball game. Also, I was introduced to the supervisor at one point, who seemed like a nice person but, was telling me how the funding might not work the way my bank told me it would and I hadn't even made my decision to buy the car at that point. That was the one time I felt pressured and somewhat let down. But, everything worked out and the car runs great! My first drive was through a rain storm in NYC and it was a very smooth ride. I am very happy with the maintenance of my car and the quality I received for the price I paid. Can't wait to return to this dealer to buy a new car!!

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anna1928

May 13, 2014

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This is my third time going back to Westchester Toyota for another Toyota Corolla. I gave it a number 5 because my experience with them has always been a pleasure. Not only do they give you the best deals everyone is very professional. My salesperson Yorcarys Cabrera was exceptional she is very knowledgeable, and works hard to get you what you want along with Sean Berry and Joe Kundat. This is why I will continue to lease my cars from Westchester Toyota.

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conniecampos90

May 12, 2014

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I was always reluctant about working with car salesmen, typically being very reluctant from the history of what my parents dealt with (lemon) and having shopped alone as a female. I had never owned a car before and had done some research of vehicle within my price range. I am a member of the military and decided to go through the USAA website to find a car. USAA has been a reliable source and, including the car purchase, has not let me down on the quality of people, service and product they work with. Initially, I went to a Chrysler dealer down the road from Toyota and tried to look at a car I saw online. I travelled from Brooklyn to Yonkers by train and walked over a mile to this site only to find out that it was sold weeks before and they only kept it listed because "it wasn't driven off the lot yet". And I had already emailed them that I was interested in the car AND the salesman called me "doll." Frustrated, sweating, and tired, I walked another mile to the Toyota dealer. As soon as I walked in they offered to help me. Emilio told me he was a veteran and I found that somewhat of a relief knowing the honor system we work under. Yet, I was still skeptical and was fearful that I would be pushed into purchasing the first and only car I actually looked at. The entire time Emilio gave me great information about the vehicle, was very considerate of my reluctant behavior, not pressuring me, and made an effort to get to know me ( a typically quiet person) and what I was really looking for. He helped me look at details of the car that I couldn't explain and informed me that he was a trained mechanic in the military which was of great assistance in helping me look at all the correct details. I read a lot about cars but, needed help actually working with one and figuring out the parts. His assistance was offered unbiased of me being a female and first-time buyer. I truly felt like a valued customer. It was great seeing other shoppers around enjoying their shopping experience as I did. I was offered food while waiting for the paperwork to be completed. The insurance agent and purchasing agent we very nice and made the entire process run smooth. They were very considerate of my decision with funding and insurance and helped me get my registration, insurance, and solid plates THAT DAY!! They offered me great deals on the extended warranty. The only negative I have is that I waited a long time for my paperwork to begin to get filled out. About an hour. Emilio kept checking on me to make sure the paperwork was getting done and helped me finish it in time to leave for a baseball game. Also, I was introduced to the supervisor at one point, who seemed like a nice person but, was telling me how the funding might not work the way my bank told me it would and I hadn't even made my decision to buy the car at that point. That was the one time I felt pressured and somewhat let down. But, everything worked out and the car runs great! My first drive was through a rain storm in NYC and it was a very smooth ride. I am very happy with the maintenance of my car and the quality I received for the price I paid. Can't wait to return to this dealer to buy a new car!!

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Sibadan

May 8, 2014

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My husband and I with our three children was shopping around for a used sienna. We have went to a couple Toyota dealers and then landed in westchester Toyota. The service that was given by the manager Jody and Silvia are above and beyond... We end up buying a new car instead of a used car.... Silvia was friendly and extremely patience.... Jody the manager work with our budget and did everything to make us happy. Thanks guys!!!! Westchester Toyota is now my hometown Toyota store....

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RM15

May 7, 2014

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I just recently purchase a new vehicle here and I have to say it was a Good overall experience due to the fact that from day 1 I was greeted very well and was showed a sense of urgency to fulfill my needs. I can say Sales Associate - Yorcarys was really attentive and made sure I felt comfortable with my buying decisions. One con I would say is the extensive amount of time it took me to finally get my car. From Insurance to the Financials process - it was very time consuming and a lot of waiting, especially for when ready to pick up vehicle. ( 5hours) .Nonetheless I appreciate everyone's help and would recommend this dealer to anyone who is looking to purchase in Yonkers NY.

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Grengoddess

May 7, 2014

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Damion was excellent. He was very friendly, highly knowledgeable and well organized. During one of our appointments with him Mah and I got there about 30 minutes early. Damion had other responsibilities and customers at the time yet still helped us out. There was no point where we felt abandoned or neglected. That is how amazingly organized and reliable Damion is. Whenever I had a question he would explain it in a way anyone could understand. He was very considerate and patient plus we had a couple of laughs too. He helped me figure out exact which car I wanted and at a good price too. Compared to the sale person who sold me my first car buying this new car with Damion was a real treat. Like night and day in comparison. I highly recommend him. Nelson was great too. The financing and signing papers can seem rather tedious at times but he made the experience enjoyable all the same. He helped me get exactly what I needed based on my driving habits at a really good price to boot. No complaints here either. Thanks everyone! ^__^

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JoseOrtiz345

May 7, 2014

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I just came from Westchester Toyota everybody there was very friendly and curtious , I sympathize with them because they have tough job but they are excellent at it.

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rav 4

May 7, 2014

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great saleman speak english and spanish. knows what he is doing, very helpfull excellent service

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morgantyesha

May 6, 2014

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Overall the team members made my first new car purchase a memorable exprience! With the attentiveness and manners I received I wasnt just the next sale for the month. I felt completely at ease with Mr.Kundid, his personality alone will attract you into Toyota. There was never a feeling of being pressured or swinled about my 2014 Corolla. Mr.George and Mr.Kundid were worked with me, giving me time to explore my other choices, as I was completely indecisive. I would recommend this dealer as well as three associates I had interacted with to everyone I know.

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Dkjorge

May 5, 2014

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Mi. Nombre es jorge. La razon. Porque vesite. Toyota. Weschester. Fue para. Comprar. Un toyota. Camry. Y. Me. Gusto. La. Forma de que. Como. Me. Supo. Explicar. Y. Sobre la informacion del carro. Y proceso. En Esta. Ocasion. Me atendio. El. Sr. Jorge. Ortiz. Muy amable. Tiene. Mucha. Experiencia. Como. Agente. De ventas. Gracias. Por. Ayudarme.

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Egonzalez100

May 4, 2014

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The moment we entered the dealership, Juan created a comfortable experience. He gave us the information straight and helped us get the best deals without any hidden fees. Westchester Toyota is 100 times better than City World. In the previous buy with City World we left the lot with half a tank of gas, and at Westchester we left with a full tank. Thanks for the great experience Juan.

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kate.hernandez

May 3, 2014

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I had a great experience with Robert. He made sure to stay within my budget as well as help me get a lower insurance rate. I would definitely go back to Robert when my lease is up. I would also recommend him to anyone who is looking to into a reliable vehicle. Without Roberts help I would not be driving the car I have today.

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dwashburn123

May 2, 2014

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I would recommend anyone seriously looking for a vehicle stop by this dealership. I did a lot of research and visited about 6-7 dealers in NY and CT and this one gave me the best price. Also I appreciated that their price was truly all inclusive-I did not have any additional add in expenses when I did the final paperwork. Jesus, my associate was very friendly and imformative. He was always readily available to answer any questions or provide further details associated with the purchased. Jesus made the whole process easy and convenient.

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Diane Washburn

May 2, 2014

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Dealership offered the best price in the area for a new vehicle! Jesus provided great service and was always readily available for questions, follow up, etc. I also liked their "no gimmicks" approach-there quoted price was their selling price-no add-ins at time of signing.

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pleased customer

May 1, 2014

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Wonderful experience with the sales associate, Pedro, from beginning to end. Treated me with the upmost respect and assured that I had a clear understanding throughout the entire process. Checked in on me during the financial process and got me into my new car quickly. Pedro is an extremely polite, knowledgeable, and overall a great sales person. Great doing business again with you all :)

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djsamc

May 1, 2014

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Pedro assured my needs were met. Friendly, professional, and overall dedicated. He followed up with a phone call stressing if any further was needed, to contact him any time.

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jlequerica30

Apr 30, 2014

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My sales representative was very helpful and had a lot of patience with my situations. I would come back in the future and also would recommend this dealer to my friends and family. Sean and Joe were also very helpful.

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Artinthesun

Apr 30, 2014

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I was visiting from out of town and this Toyota Dealership alerted me to my car's recall. Diligent andconscientious; going above and beyond. Thank you!

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bexlyspeed

Apr 30, 2014

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I brought my car in for a tune up and to fix a problem with a loose heat shield at the rear of the car.they had me in and out of the shop in no time and everything was great.i could actually feel that my A/C was working better as soon as i turned it on! (they had found that my filter was long overdue to be replaced. they replaced the filter and flushed out the system to get any dirt and debris out of it).I highly recommend Westchester Toyota for theit fast and friendly service.

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sgenesoni

Apr 29, 2014

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I went in for a problem with the car computer for my Corolla. The service department was great, especially Chris, who I felt assessed and resolved the issue with professionalism and at a reasonable cost. I would definitely recommend the service department at this dealership.

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tr376

Apr 29, 2014

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I bought a Toyota 4Runner 2014 at this dealership and the experience was great starting from the begining when I arrived there and was greeted by this very prifessional gentleman, his name is Ricardo. I had been in 3 other dealers looling for the truck, and honestlly I should say that I took the decision on purcahing it here because I felt confortable working with him, not pushy, very knowledgable, and seems to me a straight forward guy. I would definitly recomend other people to go there and ask for Ricardo

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mxavier90

Apr 28, 2014

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I had a great experience working all the reps with Westchester Toyota, even through the kinks and delays. Thank you all for being a friendly and helpful bunch. I know who to get in touch with for my next car!! Thanks a bunch for the assistance with walking me through the process and for being patient with me as I got super annoyed waiting for my car to be delivered to the store! Cheers to you all! :)

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steve136

Apr 28, 2014

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Edwin Arias was patient, informative and followed up. He took the time to explain the vehicle, and the process. he provided an atmosphere where you can explain what you are looking for and willing to accept. He was persistent yet not over top where you can lose a customer. He provided an opportunity to establish a dialogue where both parties can accept the outcome. An educational experience with a positive outcome.

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Wanekaseraton

Apr 28, 2014

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Silvija gave us an exceptional deal on our car and helped us along the way on finding the car that was perfect for us. Silvija was very knowledgable and personal when it came to helping. Out of all dealerships, Toyota was by far the best in the tri state area thanks to silvija. Very satisfied.

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germantronco123

Apr 28, 2014

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I have had very bad luck with used cars in the past, so I decided to try it out with a new car. I was recommened to go to Westchester Toyota. I heard their service was pretty good. As I walked through the door, I was greeted by a very friendly gentleman. He was able to find the right car for me & was also able to answer all my questions. He also was able to get me a great price for it. I drove out of there a very happy camper. Any other future cars i will get, i will be coming to this dealership to get it.

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Jose8455

Apr 28, 2014

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I Went to Toyota to look for a used Car And Pablo was very friendly And aduce me to buy a new corolla instead because it would make more financial sense , even been a Spanish person I felt I was treated with respect compare to other places I have visited before , it was a great pleasure dealing with Pablo Diaz , thank you so much Pablo Sincerely , Jose Ortiz

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Jose Ortiz.

Apr 28, 2014

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Great service I went to Toyota and Pablo Diaz helped me and advice me in the right decision for me and didn't discriminated me for being Spanish as other places did , thank you so much Pablo Diaz I will send all my family and friends to your dealership

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ArielBadia

Apr 28, 2014

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My family and I were in the dealership a couple of months ago and the level of service this dealer provided me helped me experience a seamless transaction although it was months in the making. John Pena was very patient and very attentive to what our needs were. With the help of his manager, they found a car for me in the color that I wanted and the rest was history! I picked up a Rav 4 weeks ago and I am already planning to go back once the lease is up. Thank You Westchester Toyota!

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Imani A.

Apr 24, 2014

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First impressions are always the best best impressions, but I truly feel like Xavier was genuine with his service and friendliness. He asked us questions and encouraged us to ask our questions so that we got the best car four our needs and price! He really did a majority of the work with calling our insurance companies and working with the financial department--long story short, I was truly impressed and won't hesitate to go back to Westchester Toyota to ask for Xavier! The real kicker? Xavier has only been there a short while and was able to gain a lifelong customer! Thank you, Xavier--from myself and my family to you and yours!

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andre169

Apr 24, 2014

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I went to the Toyota Dealership to see what kind of vehicle would best suits me, i was helped by a sales person by the name of Martein, who was very helpful of trying to figure out what car or suv was best for me. Martein was very helpful in my purchase of the 2014 Rav 4. He made me checked out all that was in stock, before coming to a decision on the right vehicle. i would rate his performance a 10 out of 10 because he went beyond his normal salesmanship to make sure the car was a perfect fit for me. i have been to other dealership and i was rushed into purchasing, but not this one. he really make me feel like i was more than a customer. i would recommend Martein to anyone i know that wanted to purchase a vehicle. Thank you Martein for everything you done in the purchase of my wonderful Rav4...

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Brian914

Apr 24, 2014

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Great experience at this dealer. Tristan George (Sales Manager) was a pleasure to deal with, delivered exactly what promised.Salesman Juan Perez answered all questions professionally and courteous,had a new 2014 Camary Sport the next day with a great interest rate.

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imnwrght

Apr 24, 2014

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First impressions are always the best best impressions, but I truly feel like Xavier was genuine with his service and friendliness. He asked us questions and encouraged us to ask our questions so that we got the best car four our needs and price! He really did a majority of the work with calling our insurance companies and working with the financial department--long story short, I was truly impressed and won't hesitate to go back to Westchester Toyota to ask for Xavier! The real kicker? Xavier has only been there a short while and was able to gain a lifelong customer! Thank you, Xavier--from myself and my family to you and yours!

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CharlesandSarah

Apr 23, 2014

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My RAV 4 lease was up and I went back to the dealership I had used before, Toyota of Manhattan, fully expecting to lease from them again. They were rude, dismissive and outright lied to me so I took my business elsewhere. I'm very glad I did. After a friend recommended Westchester Toyota, I ended up in Jorge Ortiz's hands. He was great! He followed up whenever he said he would; he was polite and friendly; and he was straightforward to deal with. I hope to become a repeat customer!

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tonycamry

Apr 23, 2014

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This is my 2nd car from Damion. The service was great a usual. Westchester toyota is wonderful. I love my new toyota camry. Thanks guys.

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gonzrmrater

Apr 22, 2014

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Mr. Ortiz was very knowledgeable about Toyota's product line. He was friendly, honest and very thorough in his presentation. There was no sales pressure at all. His trustworthiness was a big factor in our decision to buy at westchester toyota.

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ltorr63790

Apr 22, 2014

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Westchester Toyota have good customer service,the personal have knowledge of the inventory, experience with their products, and able to help customers make the best choices.They treat you very friendly and with a helpful attitude and,efficiently.I had the best experience in Westchester Toyota Jesus was very thorough and patient showing me and telling me about the cars that were in the range I was interested in. Also, Joe in the finance office was very knowledgeable, helpful and friendly and really took the time to explain everything. There was no hard selling and no pressure and I was able to get the car I liked. I was very happy and satisfied driving away in my new Toyota the same day.

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Jburgos

Apr 22, 2014

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Pedro segura sales associates was a great help in getting me a lower monthly rate. He was very courteous and professional. Mr segura was very well versed about the car I was interested in and the overall leasing process. I would definitely recommend Mr Segura if you are interested in having a pleasant experience.

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gseraile

Apr 20, 2014

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I came in looking for a car, I knew that I wanted a certified used Highlander but the trim line and model year were up in the air. Yorcarys showed me a few vehicles and I quickly settled on a used 2013 Highlander SE. I left and came back a few hours later with my husband and daughter and while my husband and I checked out the car Yorcarys played with my daughter and occupied her so my husband and I could focus on the details. When I came back the next day to actually purchase the car Yorcarys again occupied my daughter and played with her so I could focus on the paperwork and complete the deal. I would purchase from them again in a heartbeat.

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April

Apr 18, 2014

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Honored Online Pricing... The most important factor on why I went with Westchester Toyota is because they quoted the lowest price for the Toyota RAV4. I received quotes online between MANY dealers. The online manager had the lowest, so I went into the dealership ready to make a deal. I was fully expecting a problem that they would not honor the online pricing; I was wrong-thankfully. The sales manager Tristan George sat with me first, negotiated my trade in value for my current vehicle, all pricing was approved by both parties, then I finished the deal with Josue Herrera. I was incredibly happy with my trade in value, and was treated with respect by both Tristan and Josue. While we were waiting for my initial trade in value to come in, Josue took me around the showroom and showed me Westchester Toyota's multiple awards, community service plaques, etc...basically the reasons why Westchester Toyota has such a high rating. Then even won an award on how they treat women! Lastly, I ordered my vehicle, which is still currently being produced at the factory. It is taking much longer to gain this vehicle than I initially expected, however Josue has been great with staying in constant contact with me and keeping me apprised on my vehicles status. I would highly recommend this dealership. I'll check back in when my vehicle comes in and give a review on how the financing portion goes. Fingers crossed!

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SHAY

Apr 18, 2014

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Yorcary's makes you feel like you knew her already and you just met her. Working with her different days & times she remained the same.

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apesgrapes

Apr 18, 2014

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The most important factor on why I went with Westchester Toyota is because they quoted the lowest price for the Toyota RAV4. I received quotes online between MANY dealers. The online manager had the lowest, so I went into the dealership ready to make a deal. I was fully expecting a problem that they would not honor the online pricing; I was wrong-thankfully. The sales manager Tristan George sat with me first, negotiated my trade in value for my current vehicle, all pricing was approved by both parties, then I finished the deal with Josue Herrera. I was incredibly happy with my trade in value, and was treated with respect by both Tristan and Josue. While we were waiting for my initial trade in value to come in, Josue took me around the showroom and showed me Westchester Toyota's multiple awards, community service plaques, etc...basically the reasons why Westchester Toyota has such a high rating. They even won an award on how they treat women! Lastly, I ordered my vehicle, which is still currently being produced at the factory. It is taking much longer to gain this vehicle than I initially expected, however Josue has been great with staying in constant contact with me and keeping me apprised on my vehicles status.I would highly recommend this dealership. I'll check back in when my vehicle comes in and give a review on how the financing portion goes. Fingers crossed!

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Jorge Santiago

Apr 17, 2014

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I visited several dealerships and they're websites in my search for a new vehicle. Westchester Toyota and Tatiana stood head and shoulders above all of the local competitors. Within 24 hours of making an inquiry I was contacted by the very friendly sales staff about making an appointment for a test drive. It was apparent from initial contact with Westchester Toyota that they are a more organized and customer service oriented operation than some of the other dealerships in the area. My experience with Tatiana (my saleswoman) was excellent. She met all of my requests, was very professional and was able to get me into a 2014 Corolla S for a great price.

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jorgesantiago924

Apr 17, 2014

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I visited several dealerships and they're websites in my search for a new vehicle. Westchester Toyota and Tatiana stood head and shoulders above all of the local competitors. Within 24 hours of making an inquiry I was contacted by the very friendly sales staff about making an appointment for a test drive. It was apparent from initial contact with Westchester Toyota that they are a more organized and customer service oriented operation than some of the other dealerships in the area. My experience with Tatiana (my saleswoman) was excellent. She met all of my requests, was very professional and was able to get me into a 2014 Corolla S for a great price.

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pantonioli

Apr 16, 2014

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From the threshold of the parking lot I was greeted my multiple associates. As my fiance and I walked into the dealership Tristan completely ignored his conversation with a employee that worked there and greeted us and made us feel welcomed in a dealership (never had that feeling). We expressed interest in leasing a camry and Tristan introduced us to Robert. I understood something during our conversation with Robert... my fiance and I are going to get the car we want we will not settle for something different. Doing Business with Westchester Toyota was persoanl, proffesional, exciting, and priceless. I would recommend the dealership to anyone who is in need of great service and a great car. Do not be discouraged by other dealerships trust me this is like no other dealership. Thank you for the experience and the professionalism it was truly a fresh breath and painless.

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Mizzjo0

Apr 15, 2014

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So I just bought my 2014 Scion TC & I'm in love with her! When I walked in I knew what car I wanted, so I just waited for a sales man to come so I can go threw this what I thought was going to be a long painful process. Boy was I wrong! I never had so much fun during the process of buying a car. He was funny & knowledgable of his cars. He is a very pleasant person to deal with. For my future cars I will definitely come back to him. Best experience I've ever had buying a car!

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Mrstorpedo

Apr 15, 2014

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My husband and I went in looking for a good deal on a new Camry and that's what we got. Everyone was very helpful especially Mina. I will definitely recommend to friends and do business with them in the future.

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StefanoNicoletti

Apr 15, 2014

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I came back to the same dealership and sales person as two years ago i was very pleased with there overall quality of service and friendly service. Not only wss Tristan George very professional but my point he made me feel like a friendgiving me the quality of service i expected. You at Toyota are very fortunate indeed to have Such a individual in your employ. Keep up the excellent work Tristan you are a assist to you employer.

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Chonteg

Apr 15, 2014

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Sean and Ricardo worked hard to get me into the car I needed. It was a smooth process and I couldn't be more excited. Will definitely recommend friends / family to speak to these two.

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fsilvestre

Apr 14, 2014

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My wife and I went to the dealership on 4/12/14 to test drive a 2011 Toyota RAV4. We selected Westchester Toyota because they have a great reputation for customer service as we were able to confirm right away.What a great experience! John Madera listened to our requests and found two great options for us, after explaining the rigorous inspection process that goes into certifying every pre-used car. Then, John Pena gave us a thorough explanation of the RAV4's safety features and off we went on our exciting test drive.After the test drive, John answered all our questions and never pressured us into purchasing the car right away when we told him we needed to "sleep on it". He was friendly, courteous and extremely professional throughout our visit. The whole experience at Westchester Toyota was first-rate, and I can't recommend them highly enough. We will be coming back soon to seal the deal.

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Gcabrera2398

Apr 14, 2014

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Manny and The entire westchester Toyota team were very helpfull in doing everything possible to make sure i had a great experience. Recomend this to everyone

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omo7

Apr 14, 2014

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I Entered the above Location in August of 2012 with a happy expierence! Toyota giving me a chance wow! Then a year in half later I wanted to own my own vehicle and I returned and Visited Fabio Kola and explained to him my situation I was doing so well with my pre owned vechile and then i had a hiccup at the end of the year got pregnant and fell behind... But i am back to work and ready to take a chance with owning a new car. He introduced me to the sales guy named Martien Ljekocevic, from the minute i met with him he explained everything to me from soup to nuts, I was pleased he called me daily with update and informed me of decessions, and did not make me take any car i did not want. He gave me my choice and i decided and did not steer me wrong this sales Guy was excellentand i see him going places. Kudos to You Matien! Fabio Kola, I never expierenced such dedicated and hard worker as Fabio He called me and dicussed everything, with me Told me to come in and speak to him go over numbers, he did not make me make my decession on the spot he said i suggest you go home for weekend and think it over.... well sure enough i was happy and i left with a beautiful car and I am very excited to start my new journey! These to Men deserve to be recognized. MY EXPIERENCE HERE HAS BEEN EXCELLENT RIGHT DOWN TO INSURANCE.... Thank you and i wish you guys much luck.

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fsilvestre

Apr 14, 2014

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My wife and I went to the dealership on 4/12/14 to test drive a 2011 Toyota RAV4. We selected Westchester Toyota because they have a great reputation for customer service as we were able to confirm right away. What a great experience! John Madera listened to our requests and found two great options for us, after explaining the rigorous inspection process that goes into certifying every pre-used car. Then, John Pena gave us a thorough explanation of the RAV4's safety features and off we went on our exciting test drive. After the test drive, John answered all our questions and never pressured us into purchasing the car right away when we told him we needed to "sleep on it". He was friendly, courteous and extremely professional throughout our visit. The whole experience at Westchester Toyota was first-rate, and I can't recommend them highly enough. We will be coming back soon to seal the deal.

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Erik.P

Apr 12, 2014

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I went looking for new Toyota Mini Van, and had outstanding customer service from Tatiana Leiva and Sean Berry. They were very professional and weren't pushy which I liked. They understood what I was looking for and helped me get it in the budget I was comfortable with. Tatiana was very knowledgeable and a joy to working with. I would highly recommended going here to anyone looking for a Toyota and working with great people such as Tatiana and Sean.

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epad82

Apr 12, 2014

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I went looking for new Toyota Mini Van, and had outstanding customer service from Tatiana Leiva and Sean Berry. They were very professional and weren't pushy which I liked. They understood what I was looking for and helped me get it in the budget I was comfortable with. Tatiana was very knowledgeable and a joy to working with. I would highly recommended going here to anyone looking for a Toyota and working with great people such as Tatiana and Sean.

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cflores08

Apr 11, 2014

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I walked in to the Toyota dealership just browsing for new lease options and from the momment I walked into the westchester dealership I felt welcomed and comfortable knowing that I was talking to a group of trained professionals. Juan Padilla was the first person to approach me and offer my wife and I coffee. He displayed me all of my potential options and offered to work with me in any way so that I walked away with the best deal. I left that night signing a lease that I couldbt pass up. Juan padillas professionalism was the best I have seen. He followed up the next day informing me that my car was ready and offered to pick me up from home so that I can drive away with my new car. If you are looking for a good sales representative see Juan Padilla at Toyota in Westchester. Thank you Juan and Westchester for all of your help.

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kofiadade

Apr 11, 2014

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I came to Toyota company, looking for a car and Silvia was so kind to me did wonderful job for me to get a car .she nice and cheerful I appreciate any thing she did for on that day.I just want to say thank you for be seller on that day.

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Sienna/Amparo

Apr 11, 2014

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Damien provided an excellent service to us. He followed up with us throughout the process. We felt he put us first and we appreciate that very much.

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mojomac

Apr 10, 2014

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The timing was right for me to purchase a new vehicle or stick with the 2010 Rav4 that got me through this past winter. I was looking for the same features I'd gotten in the Rav but needed more room for the grandkids. Also the need for the car to fit down my constricted driveway was crucial.I decided to go through the Costco program with the Toyota Highlander in mind hoping it's similar to the Rav4 when driving.Once I enter the premise Tristan approached and asked if I had a particular car in mind. Once I told him I'd like to take the highlander for a test drive he introduced me to Robert and we were on our way.On my test drive Robert pointed out all the new features the Highlander has and some old ones that my Rav4 has. With these similarities it made my decision easy to go along and purchase the Highlander.Robert and Tristan got me thru the paperwork, getting the insurance (Allstate next-door) and I was in time to start dinner.It's been two days now and I've already put a substantial amount of mileage on the car- visiting the grandkids to show them my new car.Robert pointed out the amount of money saved for using Costco as well.

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GarryFrench

Apr 9, 2014

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Happy customer I was looking for a quote online on the Toyota Rav4 at Toyota and I received a call from a female sales person at Toyota and gave my some very helpful information of what I was looking for. I stopped by the dealership in Yonkers and was greeted by Mr. William Ventura. He was very friendly, professional and was very helpful. I was given a great deal to my satisfaction and I leased the car. I would definitely recommend this dealership. One downside though was that after I drove it off the dealership, the next day the low air tire signal lit up on my dashboard. I put some air in the tire and the signal turned off. On the 4th day I went out with my family and on way back home we got a flat tire. The tire had ruptured. I went back to the dealership and spoke to the supervisor and he referred me to their service department at another location. I went to that location and I was not pleased on how they handled my issue. They said that I would need to make an appointment to replace the tire. I didn't think that it was necessary to do so just to replace a tire. I left displeased and had the tire changed somewhere else. I ended up having to buy a new tire 4 days after purchasing the car. Other than that I am happy with my car. Thank you.

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bobopierre

Apr 9, 2014

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I was looking for a quote online on the Toyota Rav4 at Toyota and I received a call from a female sales person at Toyota and gave my some very helpful information of what I was looking for. I stopped by the dealership in Yonkers and was greeted by Mr. William Ventura. He was very friendly, professional and was very helpful. I was given a great deal to my satisfaction and I leased the car. I would definitely recommend this dealership. One downside though was that after I drove it off the dealership, the next day the low air tire signal lit up on my dashboard. I put some air in the tire and the signal turned off. On the 4th day I went out with my family and on way back home we got a flat tire. The tire had ruptured. I went back to the dealership and spoke to the supervisor and he referred me to their service department at another location. I went to that location and I was not pleased on how they handled my issue. They said that I would need to make an appointment to replace the tire. I didn't think that it was necessary to do so just to replace a tire. I left displeased and had the tire changed somewhere else. I ended up having to buy a new tire 4 days after purchasing the car. Other than that I am happy with my car. Thank you.

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kydt78

Apr 3, 2014

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My experience here was great. We were a bit indecisive at one point and although we were the last to leave the dealership, they were patient with us till we made our decision. They have followed up with us to be assured that everything is working well with our car.

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Fernandoloureiro59

Apr 2, 2014

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Working with Yorcarys was a pleasure. We actually went to about three other toyota dealerships in the area and felt very comfortable with her. She was very knowledgeable and helped us feel at ease with buying a new highlander. No funny business or hidden agendas at all everything was straight foward and honest. It was very easy to relate to her and express our family needs with the purchase of this new vehicle. And she was very patient with us We highly recommend anyone looking for a car to go to Westchester Toyota and work with her.Fernando and Beatriz

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Tmp212

Apr 2, 2014

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Great salesperson and overall service! I would definitely recommend you visiting this dealership if you are serious about buying a car or even just want to browse and learn a bit more about what you want.

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nicholki

Mar 31, 2014

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I had a very good experience. Jesus was excellent and very helpful. I have leased 4 cars from this dealership and will continue to do so.

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Kim

Mar 31, 2014

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I had a very good experience. Jesus was excellent and very helpful. I have leased 4 cars from this dealership and will continue to do so.

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xxxrobdevxxxabc

Mar 29, 2014

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Robert Kundit my salesperson was honest, interesting and helpful. He sold me the Highlander for the price I was willing to pay. He took me for a test drive and did not pressure me into buying anything I did not want or need. Robert even came to my house when some paperwork needed to be swamped from the my possession to the dealerships. While at my house he wanted to try to install the Roof Rails that I would normally have had to made an appointment with the service center. Although he could not do the install, it was the thought that counts.

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Keenan22

Mar 28, 2014

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I walked in to just look at a car. Once I spoke to Pedro he was so honest and candid about the deals toyota was offering. He worked out a great deal for us by explaining the options of buy a car/ leasing one. I was there from 2:55pm untill 8:55pm and throught the whole process not only did he answer all my questions he brought my family food since we had been there all day. My children are 16 yrs old, 17 months, and 6 weeks old and Perdo has kids and he could relate to us and our concern especially when it come to family travel. All salemen should take a page out of Pedro Segura book no matter weither you get the sale or not a customer will always remember how you treated them and made them feel. Pedro was a true professional and once the sale was done he sat in the car and paired my wife and my cell phone. The Gordon Family loves there Toyota Sienna.

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fernando9929

Mar 27, 2014

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I just got my new higlander and i cant tell how exicted iam. Jesus,feliz and fabio did everything. Posible to make this happend. Tahnk u guys

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magnumcnc

Mar 27, 2014

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MY WIFE AND I NEEDED A SECOND CAR AND SALESMAN JUAN PADILLA HELPED US RIGHT AWAY.HE WAS SO EFFICIENT AND SO FRIENDLY WITH US THAT WE WERE DRIVING OUR NEW CAR OUT OF THERE(TEST DRIVEN,CREDIT CHECK,AND PAID FOR) IN ONLY 2 HOURS.THIS IS THE SECOND VEHICLE WE HAVE PURCHASED FROM WESTCHESTER TOYOTA IN 3 YEARS AND ALL I CAN SAY IS THAT YOU CANNOT FIND BETTER SERVICE!

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Ricardoamy123

Mar 27, 2014

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I have been in the customer service buss. For over 14 years...I give Manni Duarte 10 stars c/s skills great JOB...he even went the xtra mile got my pregnant wife pizza..thumps up dude...

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Worlddemise

Mar 27, 2014

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Everyone there was very friendly and our salesman Pablo Diaz really went out of his way to make us happy . I've purchased several vehicles in the past at other dealerships in the area and nobody around compares to the friendly staff at Westchester Toyota . The prices at Westchester Toyota were allot lower compared to other dealerships as well . I spent one month looking for our new car and Pablo our salesman found the right car for our family at the right price .

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Happy customer

Mar 27, 2014

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Jorge Ortiz was an exceptional salesperson at Toyota. He was able to see me immediately, explained the process of leasing my vehicle, and walked me through all the features of my brand new 2014 Toyota Prius. He was friendly, very knowledgeable and efficient and I greatly appreciated his help in getting my car. I would recommend his service to anyone!!

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Mike Fla

Mar 27, 2014

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Everyone there was very friendly and our salesman Pablo Diaz really went out of his way to make us happy . I've purchased several vehicles in the past at other dealerships in the area and nobody around compares to the friendly staff at Westchester Toyota . The prices at Westchester Toyota were allot lower compared to other dealerships as well . I spent one month looking for our new car and Pablo our salesman found the right car for our family at the right price .

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almavillacorta

Mar 27, 2014

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Jorge Ortiz was an exceptional salesperson at Toyota. He was able to see me immediately, explained the process of leasing my vehicle, and walked me through all the features of my brand new 2014 Toyota Prius. He was friendly, very knowledgeable and efficient and I greatly appreciated his help in getting my car. I would recommend his service to anyone!!

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Gordon Family from Harlem

Mar 26, 2014

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I walked in to just look at a car. Once I spoke to Pedro he was so honest and candid about the deals toyota was offering. He worked out a great deal for us by explaining the options of buy a car/ leasing one. I was there from 2:55pm untill 8:55pm and throught the whole process not only did he answer all my questions he brought my family food since we had been there all day. My children are 16 yrs old, 17 months, and 6 weeks old and Perdo has kids and he could relate to us and our concern especially when it come to family travel. All salemen should take a page out of Pedro Segura book no matter weither you get the sale or not a customer will always remember how you treated them and made them feel. Pedro was a true professional and once the sale was done he sat in the car and paired my wife and my cell phone. The Gordon Family loves there Toyota Sienna.

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bcambare

Mar 26, 2014

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I had an appointment on a Tuesday to go to Westchester Toyota which was recommended to me by the Costco auto program. I missed the appointment due to a flat tire on my husband's car. Westchester Toyota's manager, Anson Castillo went beyond his job description that night. Not only did he help my husband change the tire, he didn't leave until they were done; now that's customer service! After that night, I felt that Westchester Toyota was the right place for us. I went back two days later and was taken care of by Tatiana Leiva. She was very friendly, professional, knowledgeable and made my husband and I feel very comfortable. Tatiana made sure that all our needs were met. Sean Berry (her manager) and Joe Kundrat (finance manager) were also very helpful and knowledgeable. The whole team made purchasing my Rav4 a great experience. I would highly recommend Westchester Toyota and would return in the future!

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PenaRav4

Mar 25, 2014

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Damion was very accomadaing ,meet all my demands. My rav4 exceeded my expectations. I left wetchester Toyota completley satified. I recommend this dealership and staff.

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newpriusdriver

Mar 24, 2014

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Martein did a great job from to test drive to purchase. He was informative, responsive, patient and kept his word. Overall, we had a very good experience working with Martein.

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jaust

Mar 24, 2014

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Pedro Segura was my salesman and I was completely satisfied with the service he provided. He went above and beyond to make sure I was satisfied with the deal. He explained every detailed and also showed me everything I needed to know about my new SUV. He also made sure that the vehicle was clean and faultless when he presented it to me. Even my old license plates were cleaned. Pedro also made a follow up call to make sure I was enjoying my new vehicle and to let me know if I had any additional questions, I should not hesitate to contact him. Great Service Pedro, job well done.

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Juliette

Mar 24, 2014

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Pedro Segura was my salesman and I was completely satisfied with the service he provided. He went above and beyond to make sure I was satisfied with the deal. He explained every detailed and also showed me everything I needed to know about my new SUV. He also made sure that the vehicle was clean and faultless when he presented it to me. Even my old license plates were cleaned. Pedro also made a follow up call to make sure I was enjoying my new vehicle and to let me know if I had any additional questions, I should not hesitate to contact him. Great Service Pedro, job well done.

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NY Skater

Mar 23, 2014

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I had an appointment and when I walked into the Dealership there were several Sales Associates at the door. John Padilla walked up to me and shook my hand, he was very friendly and easy to speak with. I took a test drive in a Corolla and knew this was the car for me. Thanks to Juan Padilla and Sean Berry I left with a new car the same day. I have to mention the Finance Manager Joe Kundrat. Signing all those forms in the end can be very nerve-racking. Joe Kundrat made the process very simple and painless.

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telephonolio

Mar 23, 2014

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I had an appointment and when I walked into the Dealership there were several Sales Associates at the door. John Padilla walked up to me and shook my hand, he was very friendly and easy to speak with. I took a test drive in a Corolla and knew this was the car for me. Thanks to Juan Padilla and Sean Berry I left with a new car the same day. I have to mention the Finance Manager Joe Kundrat. Signing all those forms in the end can be very nerve-racking. Joe Kundrat made the process very simple and painless.

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Jenileesdeleon

Mar 18, 2014

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I am very pleased with my purchase from Mr.Ventura. This is actually my third vehicle purchased at Westchester Toyota. I love how dedicated the staff is, how knowledgeable the sale associate is as far as explaining the features from the car. My previous car was a 2012 rav4. And while researching for my new car I fell in love with the new body style of the 2014 rav4. How the interior looked inside. I quickly called the dealer an requested to speak to Mr.Ventura to ask for a little more information as to the changes of the vehicle. He made a comparison from the one I had to the new one. He also explained what the technology package consisted of and how it added more value to the car. I knew that if I was going to go through with the purchase I would get a good deal with William. He was very patient in answering every single one of my questions. Coming to this dealership gives me a sense of being at home. Mr. VenturaI treated me with respect and my concerns in what I look for in a vehicle were taken into account. I truly feel that I will continue to purchase every single one of my vehicles at this dealership and from this particular associate. Thank you so much William for making my purchase so pleasant.

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John50

Mar 18, 2014

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We just clicked off from the first hello with Yorcarys Cabrera, I had and idea when we walked in what I wanted she listened to my wants. We then worked from there she made all of our WANTS workable. We know they work on commission but you can't fake a personality with customers, she has it all....thank you Yorcarys...P.S. We will be back in 3 yrs. Sincerely,John & Linda (aka: Lina) Tolla914-939-6629

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Ferronfermin

Mar 17, 2014

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This is the second car I've bought from Ricardo, his level of service amd dedication to his customers guaranntees it won'tbe the last

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humberto72

Mar 17, 2014

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Ricardo is been very helpful. This is the second car that we bought from him. The only reason why became back to this Toyota dealer was of him.

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joseespinoza

Mar 17, 2014

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The customer service was really good and I wish everybody gets the same attention that Josue Herrera, Dennis Clarke and Tristan George had provided. That is why I bought the car, I couldnt say no. Congratulations you have a good sales team working for your company.

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Mentch

Mar 17, 2014

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I just recentley bought a used camry at Toyota Westchester in Yonkers, NY. Domingo the sales rep. went above and beyond to make my expericance easy efficient and of course affordable. He was just all around very happy, helpful, friendly , knowlegable, and not pressuring in the slightest. He also went as far as throwing in all season weather mats totally free which was an extra touch that he did not have to do. I found that this dealership specifically was really there to help the customer rather than themselves. The manager Jody was extremley nice and helped with the negotiating in a nice and positive way. David Lee from finance was great and quick to closing the deal while lying all options on the table for me to decide. All in all you cant go wrong at this place in any way. Thank you for a great expericance and a job well done.

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555555

Mar 17, 2014

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Juan Perez knowledgeable and patient, was straightforward, wasnt pushy at all, didnt try to sell us anything extra and worked with in our budget, offered a few other Siennas that matched our needs.

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shayeshaye

Mar 17, 2014

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To start with,...I thought all the reviews that you read and see online are fake and just to attract customers to come to there store or something but that changed everything when my husband and I met JUAN PEREZ ...I mean of all sales associate we have met, JUAN PEREZ he is the best, we would super highly recommend him when you go shopping for a new or used car he has all the patiences , knowledge and very helpful with all your needs and he will go beyond...beyond your expectation. He really helped and cared a lot he would even come personally to help...like when we called him telling him that I got I ticket cause my car didn't start and it was street cleaning day...so we got a ticket.. well to make the long story short...JUAN PEREZ took care of it so we don't have to pay for it....WOW!!! I WAS SOOO HAPPY!!!! I am telling you JUAN PEREZ would be the BEST SALES ASSOCIATE that can help you when you decide to buy a car at WESTCHESTER TOYOTA...YOU WOULD NOT REGRET IT!!!! Also even you have you have a questions or problems along the way just call him he will do his best to resolve it he finds his way . Over all I really super highly recommend JUAN PEREZ!!!! A JOB WELL DONE FOR ACCOMMEDATING US!!! ALSO IT WAS A GREAT EXPERIENCE!!!!

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dale58

Mar 16, 2014

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Juan greeted us at the door, we were the first customers of the day. He was very courteous and answered all of our questions in a very professional manner. Although he had another appointment in a couple of hours, he was able to process everything and we took our new car home after that. Would highly recommend Juan to anyone that wants to deal with a professional. Thanks Juan!

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electratouch

Mar 16, 2014

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Purchased 2 vehicles. Very happy with both and they sharpened their pencil to make the deal happen. I know my numbers and what I can afford and they worked hard to accommodate me.

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hernandez22

Mar 16, 2014

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Me and my brother bough 2 prius from jesus, him and his manager did everything possible to get us aprove. I recomend this dealer 200%.great job guys keep it up

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love toyota

Mar 16, 2014

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Juan greeted us at the door, we were the first customers of the day. He was very courteous and answered all of our questions in a very professional manner. Although he had another appointment in a couple of hours, he was able to process everything and we took our new car home after that. Would highly recommend Juan to anyone that wants to deal with a professional. Thanks Juan

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ayojaz0

Mar 16, 2014

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Pablo was a great help. He was consistent, exciting and made my overall experience a pleasure. I'm truly thankful for all of his help and will recommend this dealership to anyone looking.

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Laura Ackerly

Mar 15, 2014

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John Spano was my salesman and I was completely satisfy with the service. He explained all my options and recommended what the best were for my situation. He was very attentive and made sure that every aspect of leasing my car was done quickly and without any problems. He made a followed up call the next day and made sure I was happy with the car. I was very happy at Westchester Toyota and all their staff.

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Melissa

Mar 15, 2014

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Awesome service, Pedro was vey knowledgable and professional. He answered all my questions an wa very motivated to help me !

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franyl

Mar 15, 2014

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Damion foster has been very friendly throughout this whole experience. I love my new camry. Westchester Toyota is the place to go. Thanks again guys.

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Chrisvarian

Mar 14, 2014

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Silvia at Westchester Toyota was extremely helpful, professional, and courteous. She made me feel confident that I would be treated with respect regardless of whether or not I was approved for credit. The whole experience went very well for me. Hector in finance was also a vey nice gentleman who helped me greatly. As well as Peter in insurance who helped me save money with a better policy. All around from start to finish a great experience started off by Silvia.

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kurtvondietsch

Mar 14, 2014

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Pedro was great, He arranged for us to see to the exact RAV4 that we want, and ended up driving home off the lot the same day. He made sure we knew everything about the car, and its options. He also ensured that we were kept comfortable while the Finance Department worked to get us the best rates possible. Very friendly, and knowledge about the car. He made this the best car buying experience my wife and I have ever experienced!

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Maria1020

Mar 14, 2014

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Robert was very helpful, very professional, and knowledgeable. He made the process go smoothly and explained everything well. He was so convincing that I decided to buy the car the same day. When I picked up the car all the features of the car were explained to me. Overall, I am satisfied with Roberts performance and Im enjoying the car.

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MelissaWallace

Mar 14, 2014

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Pedro was professional and knowledgable. He worked well with me and provided me with great service ! Staff were diligent and very motivated to help me with any questions i had. I would definitely recommend family and friends to westchester Toyota.

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Nicesince76

Mar 14, 2014

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Nina was professional and made the deal so easy to make . He was very helpful with all my question . He was friendly. I will tell others about his help at Toyota .

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Nirav328

Mar 14, 2014

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I thoroughly enjoyed my experience with Westchester Toyota. The first day i went in they were particularly busy and i had to wait a bit for a sales person but that allowed me to fully walk around and check out the vehicles. Robert was the salesman and he was great. He understood what i wanted, was open and honest with me about everything, from the value of the cars I was trading in to the features and specs between the trim. He helped me narrow down what I needed and what was not really necessary and got me to buy the right car. Can't complain at all about my experience.

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Nirav

Mar 14, 2014

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I thoroughly enjoyed my experience with Westchester Toyota. The first day i went in they were particularly busy and i had to wait a bit for a sales person but that allowed me to fully walk around and check out the vehicles. Robert was the salesman and he was great. He understood what i wanted, was open and honest with me about everything, from the value of the cars I was trading in to the features and specs between the trim. He helped me narrow down what I needed and what was not really necessary and got me to buy the right car. Can't complain at all about my experience.

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barbaaf

Mar 14, 2014

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I will recommend Jorge Ortiz as a good Sales representative.Customer services over the phone very good. Talking about price It was a fiasco at the end of the transaction they show with different price.

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bigtee

Mar 14, 2014

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I went in to westchester toyota to get a preowned corolla sport with my brother and i was helped by mina and his manager jody. I got the best deal on a very nice 2012 corolla s, staff was very friendly and helpful. I would recommend this dealer to all my family and friends. Go see for yourself

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mcoz70

Mar 12, 2014

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I had an appointment for 7:30pm in the evening, however, due to a previous appointment being canceled, I arrived much earlier at 5:30pm and as soon as I walked through the door, both Sean and Yorcarys asked if I needed assistance. I said "yes" and mentioned I was scheduled for a much later appointment to which they had answered there was no problem and immediately provided me with assistance. Both employees, including the Finance Manager, were very friendly and pleasant and made the ardous task of car buying quite pleasant.

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lauraackerly

Mar 12, 2014

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John was extremely friendly and had good insight to what I needed as far as a new car. He was right on top of things, never left my side when dealing with insurance and final contracts. I would highly recommend others to go to Westchester Toyota and ask for John Spano!

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mcoz70

Mar 12, 2014

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I had an appointment for 7:30pm in the evening, however, due to a previous appointment being canceled, I arrived much earlier at 5:30pm and as soon as I walked through the door, both Sean and Yorcarys asked if I needed assistance. I said "yes" and mentioned I was scheduled for a much later appointment to which they had answered there was no problem and immediately provided me with assistance. Both employees, including the Finance Manager, were very friendly and pleasant and made the ardous task of car buying quite pleasant.

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kelly

Mar 11, 2014

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I would just like to say that although I visited the Westchester Toyota dealership with the intent of purchasing a vehicle and trading in my old one, I declined to do business there. I did, however, leave a deposit in good faith prior to finding a better rate, better car, and better customer service elsewhere. Unfortunately, Westchester Toyota has not seen fit to refund my money. I have been told repeatedly it would take a couple of days and only when I can get one of them on the phone. They say they will call back and they don't. I have had to call repeatedly. I am a single mother with a very hectic schedule and barely the time it took to write this review.

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desi22

Mar 10, 2014

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I rated my experience a 5 all across because Robert and Tristan were EXCELLENT! I felt at easy instantly. They were personable, approachable and most importantly they were knowledgeable about the car I was purchasing. Thank you both for a flawless experience. :)Thank YouSharon

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Carlos Hernandez

Mar 5, 2014

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i came in to look at a sienna and was very picky as far as the car i wanted and the accessories that came along with it, domingo encarnacion helped me out marvalously by showing me all my different options according to my budget. he was very patient, respectful, and knowledgable,..i will reccomend westchest toyota to my friends

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Lawrence's

Mar 4, 2014

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Great experience. Came in for an advertised car that was already sold. Sylvia showed me a comparable model and we were able to work out a great deal. Very friendly and low pressure. Would definitely recommend.

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dimeloviejo

Mar 3, 2014

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Great guy good sale man very honest profetional I'm very happy working with this guy and this people from Westchester Toyota I truly recommend this dealer to all my friend and family.

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Jgarc91a

Mar 3, 2014

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I came in to get a car to lease, within my monthly price range and I dealt with Mr. Pena and Mr.Cruz. Both broke down exactly what I could do or couldn't do and created a seamless process for me. Their knowledge of their cars was informative and extensive I left with a Scion TC and I will defenitly return here for future business.

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yayiandjeff

Mar 3, 2014

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Best car buying experience we've ever had. Both Emilio Cruz and Tristan George were helpful and professional. Emilio was very knowledgeable on the vehicle and Tristan was very patient during the entire process.

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Yajaira & Jeff

Mar 3, 2014

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Best car buying experience we've ever had. Both Emilio Cruz and Tristan George were helpful and professional. Emilio was very knowledgeable on the vehicle and Tristan was very patient during the entire process.

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Vital Tovar

Feb 28, 2014

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Mr. Domingo Encarnacion gave us excellent service. He helped us throughout the whole process and was very well educated and customer friendly. He knew exactly what he was doing. Overall, he did an amazing job, and we are very satisfied!

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Vasantha Ramanathan

Feb 27, 2014

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I bought Camry xle from Westchester Toyota. Their inventory was large compared to other dealers I went to. I picked the color I loved from the clean and well-lit showroom- but it was le. Manager Jody Lichtman got me the very car I wanted from elsewhere in 2 days, at the same resonable price that he quoted for the one he had in stock! Jody is excellent! Dominngo Encarnacion did all the paperwork.

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paoloc

Feb 26, 2014

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We were very pleased with the deal that we got from Westchester Toyota. We leased our previous Rav 4 from New Rochelle and we will never go back there again, when we got to the finance office they gave us a price $30 higher than we signed up for... Westchester Toyota had a nice process without playing games. We really love our new Rav 4 and we really enjoyed working with Sylvia and her manager.

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Pele118

Feb 26, 2014

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John Pena was very helpful in finding me a car. In my price range , Sean would periodically stop by to make sure everything was going well , he even knocked a couple of Dollars off the price . Which was greatly appreciated .David " the finance guy " was an amazing help and explained all of my options clearly. . Sean Berry " the sales manager " runs a great operation and Has a great team working for him . I would recommend them all , if you need a car , call on these 3 guys from Westchester Toyota . Thank you John , Sean and David.

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qifshananenpilth239

Feb 25, 2014

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Martin is one of the best salesman ive dealt with very honest intelligent knows exactly what hes taking about I highly recomend him and this dealership

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sjfarris78

Feb 25, 2014

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A big THANK YOU goes out to Felix's team at Westchester Toyota! My sales associate Jesus Suarez went above and beyond what is expected to make my experience a great one. From personally picking me up an hour away at my home to making sure my day was great, he was there. Thanks to Pete Grande and everyone who else who helped out today as well.Best regards,Steve Farris

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taurinoflores

Feb 25, 2014

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Words cannot describe how happy I am withmy new 2014 Toyota Highlander LE. This is my second car ive gotten with Ricardo Paredes and I will be refering my friends and families and so on to him. On a scale from 1-10 I give him a 10 for excellent!

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Isfero33

Feb 25, 2014

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Just about 3 weeks ago I picked up a new Camry from Westchester Toyota, the car was spotless and the service couldn't have been better. Pedro and John Madera did a wonderful job.

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Sean Mcquaid

Feb 25, 2014

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John Pena was very helpful in finding me a car. In my price range , Sean would periodically stop by to make sure everything was going well , he even knocked a couple of Dollars off the price . Which was greatly appreciated .David " the finance guy " was an amazing help and explained all of my options clearly. . Sean Berry " the sales manager " runs a great operation and Has a great team working for him . I would recommend them all , if you need a car , call on these 3 guys from Westchester Toyota . Thank you John , Sean and David.

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apoco88

Feb 25, 2014

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Thank you for being awesome and honest with me the entire process. I truly appreciate it. You were so easy to work with. Youre the best!

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bigz85Seany

Feb 25, 2014

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The team here was exceptional with customer service and was able to be me in a vehicle at a reasonable price with bad credit history. I was very impressed.

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AKush

Feb 24, 2014

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Went in to Finance a car because I was in a car accident. Pablo Diaz sat down with me and my husband and we were able to finance our second car with no issues and we SAVE

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Naomi

Feb 24, 2014

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I had never been to Westchester toyota, fortunately it was ideal. I went in side just to look around & saw this gentleman walking towards me, with a friendly face, asked if I needed assistance. Mr. Jorge Ortiz, began speaking to us, offered us something to drink, from that moment on things began to happen. He was very professional, patient, showed us around until we found what we wanted. He made me feel very comfortable, and explained everything to me. My overall experience with Jorge was excellent. Thank you Westchester Toyota for making my experience a great one! & for having a great staff as well. Jorge is an asset to your company & was a pleasure to work with! I am extremely happy with my beautiful Rava 4 & will definitely recommend others to Westchester Toyota! A very satisfied customer! Sincerely, Naomi Limardo

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Anavargas

Feb 24, 2014

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I went in looking for a low prices vehicle and William Ventura Was very helpful he made sure that he search all over the dealership to find me a low priced pre owned Toyota. He even got involved his used car manager jose Gonzalez who was very nice aswell. I will recommend westchester Toyota to all my family and friends cause they are very friendly and helpful.

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Isfero33

Feb 24, 2014

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Even though I live in New Jersey I always go to Westchester Toyota where Pedro goes out of his way to make sure I get the car I need and at the right price. Highly recomend Westchester Toyota to anyone looking for new or used Toyotas.

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msull1

Feb 24, 2014

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I went to many dealerships, as far out as Yorktown and was treated like a second hand citizen. I had just been laid off looking for a used dependable vehicle to begin my job searching. Not until I met Manaury (Manny) did someone truly listened to my needs. Although Manny was a new employee he was personable, accommodating, sympathetic and professional. At first Manny was not able to help me so he reached out to John Madera (Manager). I was on my way to yet another dealership and 10 minutes later Manny and John figured out a plan for me. I was a happy camper and now have a Toyota Highlander that I am truly happy with. My daughter and I went to see Manny this weekend and he is working on helping my daughter with meeting her car needs as well. Everyone at Westchester Toyota is wonderful. I recommend this dealership to anyone in search of a vehicle. Maureen S.

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lesj537

Feb 23, 2014

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Mr.Spano was impeccable with his delivery and approach in handling me as a customer and completely offered pertinent information on the vehicle and facility.

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Corelle Dodson

Feb 20, 2014

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Francisco #1 salesperson verrrrry happy with service . He was very knowledgeable & helpful from start - finish will definite buy my next car at Westerchester Toyota . Highly Recommend To all My Friends ;) TY

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Yaritza Nolasco

Feb 20, 2014

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Thank you Francisco Romero for all your help that you have provided me and for making it possible for me to get my car. I would highly recommend you to anyone in the future.

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Ramon511

Feb 20, 2014

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On February 19, I met with Ricardo Paredes with respect to a new purchase. I was very impressed and happy with his knowledge and help regarding the 2014 Toyota Corolla S. I asked him questions about my new purchase and he was able and willing to help. I recommend Mr. Paredes to anyone interested in a new or used vehicle.

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Kenneth Kreutzberg

Feb 19, 2014

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Emilio was very well, there was no pressure at all. Everyone is very profressional. Tristian was also great manager. His patience and devotion to my needs were excellent. Dennis Clark is ver professional and did a great job on getting everything done. Very detailed person, knows his job.

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Drod1980

Feb 18, 2014

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Top notch experience all around. Martin, my sales person, was friendly and informative and helped us get the best deal possible. Highly reccomend this dealership.

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JHuggins3

Feb 18, 2014

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I've been a toyota customer for the past 3 years. My sales manger Pedro Segura of Westchester Toyota/ Scion has been exceptional. His professionalism, patience and kindness speaks for itself. Great guy!

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Gabriella Ramundo

Feb 17, 2014

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We have the best experience here at Westchester Toyota and especially with Francisco Romero! He is the best. So patient, knowledgeable and engaging. Really helped me through the process. I highly recommend him to anyone needing to purchase a new Toyota. Everyone at this dealership has been so friendly and helpful. My daughter said this place is so "warm and cozy".

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nicafayla

Feb 17, 2014

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I purchased my vehicle from juan perez, it was a great experience. I will recommend working with juan perez. I will go back to Westchester Toyota again.

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Rosenmeir

Feb 17, 2014

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John Pena was very friendly, knowledgeable, eager to help and accommodate where necessary. He answered all our questions and pointed us to other options that might be of interest to us. He made sure we saw all the personnel needed to complete our transaction. A few days later he called to see if all was okay and if we had any more questions. We would recommend this dealership and this salesperson.Thank you John.Rose & Meir BeerBronx, NY

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Jqueenhubert

Feb 15, 2014

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Jesus was great to work with and we got a deal we were very happy with in the end. This is my third Toyota purchased from this dealer and I am happy with the outcome of the negotiations.

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deluna

Feb 14, 2014

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Damion has been great. This is my second car with westchester toyota. The service is out of this world. Thank you westchester toyota.I love my new sienna.

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solimanv4k

Feb 14, 2014

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I visited Westchester Toyota last week looking for a used car. I met John Spano there who did a great job. He was not pushy and up and beyond to help.

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Elizabeth

Feb 14, 2014

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I love everyone at Westchester Toyota.Thank you so much for making our buying experience so pleasant, we appreciate it. Fernando Ovalles are sales associates was super helpful and work so hard on getting us the best deal. The financing was really easy and did not take much time. I really felt that they cared about their customers. We also appreciate that we did not feel pressured into buying a car. Our new highlander has very beautiful design and has everything I was looking for .Truly recommend Westchester Toyota they treat you like family ... Thank you all!

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abbe cozell

Feb 13, 2014

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Francisco and Tristan were very helpful and professional. I came in stressed out and I left happy. That is a big deal! I would recommend to any of my friends and business associstes to deal with Francisco and Tristan as they made the experience painless.

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Cindy&Winston

Feb 13, 2014

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I had the blessed opportunity to work with Jorge Ortiz and his sales manager Tristan George and their service was exceptional. I walked in with one expectation and due to the diligent work of Denise Clarke we walked out with a great car at the price we were looking for!!

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Alba1991

Feb 13, 2014

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From the moment we came in, Robert& tristin were extremely welcoming & helpful. I told them what car I wanted to test drive, within minutes I got information about the vehicle & was test driving it. Both were extremely helpful & not pushy like other car salesmen, which is a relief. They helped me all throughout my leasing purchase, every step,of the way, & even called to see how I was liking my new car. Robert also set up my radio stations & Bluetooth which was very helpful. Great experience all around!! Definitely recommend tristian & Robert, & I love my new corolla!!

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bellota28

Feb 13, 2014

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I love everyone at Westchester Toyota.Thank you so much for making our buying experience so pleasant, we appreciate it. Fernando Ovalles are sales associates was super helpful and work so hard on getting us the best deal. The financing was really easy and did not take much time. I really felt that they cared about their customers. We also appreciate that we did not feel pressured into buying a car. Our new highlander has very beautiful design and has everything I was looking for .Truly recommend Westchester Toyota they treat you like family ...Thank you all!

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lesliemartinez

Feb 13, 2014

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Fernando took care of me right away, with all his patience and experience, he found the best option for me, i couldnt choose any better, now i take the time to say how exellent the service is, Fernando really did everything he could to help me out with my new purchase.

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Sayeed

Feb 12, 2014

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We recently bought a new Toyota Rav4 from WestChester Toyota. Our salesperson was Sylvia Daniels and the sales manager was Tristan George. Both were exceptionally helpful during our car buying experience. Sylvia was an excellent salesperson to deal with and she was with us throughout our car buying experience. It was a busy day at the dealership, but she and Tristan made sure we were able to complete the purchase and drive away with our new car. It was great to see that they were so responsive and helpful to our needs for the particular car that we wanted to purchase. The staff were well informed, courteous and very professional. Sylvia did run around quite a lot to prepare the car for delivery at a short notice. Tristan, the sales manager, was also truly exceptional in his following up of our car purchase. Dennis Clarke in the finance department and the gentleman in the insurance department (can't recollect his name now) were also very helpful. The facilities at the dealership are also quite excellent. Overall, we are very pleased with our car purchase and appreciate the wonderful staff at WestChester Toyota.

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mikker miller

Feb 11, 2014

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i wanna thank francisco romero for helping me with finally getting my first vhiacle and making sure that i had everythimg i neded to make the prosess smooth and easy and without a dout hes one of the bestr sales personel i have ever dealt with.thank you francisco one more time love this guy good sale person

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STELLA REYES

Feb 11, 2014

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I'M SPANISH,SO I HOPE SAYNG THAT PABLO IS A VERY GOOD SALES PERSON AND VERY POLITE, HE REALLY MADE US WANT IT TO BUY THE CAR, IM VERY PLEASED AND I WISH YOU KEEP HIM, THANK YOU TOYOTA.

YK

You know who I am

Feb 11, 2014

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So after a rough start, I was contacted by Toyota's General Manager (Anson Castillo) to help me figure out what had occurred & how he could help me. Unfortunately do to miscommunication many thing were misinterpreted. But thanks to Mr. Castillo's diligence with this matter, I felt like he was truly interested in having a satisfied customer and not just trying to sell a car. After all was said and done I wish I could retrieve the previous review. Unfortunately cars.com does not allow you to delete angry reviews... So the best I can do to show my appreciation to Westchester Toyota is say Thank You SOOOO MUCH Mr. Anson Castillo for your help, diligence and professionalism. Not many car dealers have such high honesty standard & will do everything in their power to make an unhappy customer fully satisfied. So again thank you, and yes I would refer people to Anson Castillo at Yonkers Westchester Toyota when in search for a car.

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antoknee71

Feb 11, 2014

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Juan Padilla was VERY, VERY helpful, and professional. May the Lord continue to bless him, as he helps us customers find the right vehicle, ant the right price. Dios te bendiga Juan, y te siga usando.

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Shortiedove

Feb 11, 2014

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The customer service at this dealership is commendable. Sean and his team treated me very well from the moment I stepped into the dealership. I would absolutely recommend this dealership to others.

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Jongmanpaek

Feb 10, 2014

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I visited this dealership to lease Toyota Sienna a few days back after seeing a ad from their web site. I signed the lease contract at the same day since they gave me the same price that the ad offered(of cause negotiation was needed since my credit score didn't meet their requirement) . Overall services were excellent and the dealer was very kind and answered every questions that I had. I spent more then 5 hours (it was real too much but it was worth) to complete the deal including test driving, credit check, negotiation and sign off etc.

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jorgeolmo123

Feb 10, 2014

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Had a great experience at Toyota dealer great service Robert Provided Excellent customer service I would recommend Toyota to friends and family. I will choose westchester dealer for future cars.

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Choi

Feb 6, 2014

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all the way from woodside queens mr Emillo and david hsu has been very helpful great service and friendly . They took their time and there was no pressure from anyone. Emilio is very respectfull and caring

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JaniceH

Feb 6, 2014

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I've been a toyota customer for the past 3 years. My sales manger Pedro Segura of Westchester Toyota/ Scion has been exceptional. His professionalism, patience and kindness speaks for itself. Great guy!

YK

You know who I am

Feb 6, 2014

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All I can say is " FALSE ADVERTISEMENT" They are horrible! Fraud, liars, and they give themselves their own 5 star review with your name and without your consent! If you do not believe me double check all there reviews and I guarantee you will find a review with your name and you had no idea! Although they seem very helpful, in the end they always mess you up! If I could I would give them -5 stars!

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Qwendy

Feb 4, 2014

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Josue Herrera was very courteous and professional, very patient and accommodating to what I was exactly seeking to purchase. He allowed me to ask as many questions as possible always demonstrating to be polite and respectful. He is a very outstanding young man, I would definitely recommend my friends and work associates to him. Thank you for your assistance in making me purchase a toyota 2014 highlander.

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Saadjoe

Feb 1, 2014

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Manny is the reason we bought our car from Westchester Toyota. He did an exceptional job of accommodating our needs. We are going to buy another car from him soon.

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Goodsalesmen

Feb 1, 2014

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William and Sean were excellent. They were willing to negotiate and ended up offering me a model for a price I otherwise would not be able to get anywhere else. At the very end of the transaction, the finance department decided to up the monthly payments an extra $25 above what we had negotiated with William and Sean. We decided that wasn't right to spring on us after we had already paid, told them the deal was off and were about to get our money refunded and walk out of the dealership. Before we could leave we explained what happened to William and Sean and they both went to bat for us by speaking to management and getting them to restore the originally agreed upon deal. I really appreciate the effort they put into the process and the way they looked out for us when the finance department tried to screw us. Everything else gets a 5, but the overall experience due to the finance debacle gets a 4.

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SPagan54

Jan 31, 2014

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This is the third vehicle I have purchased from William at Westchester Toyota. The dealer staff and team are very knowledgable and welcoming, William was patient at addressing my various needs, always remained with a positive attitude. I wasn't sure of what I wanted to do but he was able to go through all my options with me and explain everything clearly, I have recommended this dealer several times to many fiends and family whom have already purchased vehicles.

EP

Eddie Prius 2004

Jan 30, 2014

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After my initial frustrating experience and my subsequent bad review on this website, I was contacted directly by Frantz Casimir, the Director of Parts and Service at Westchester Toyota. He was shocked to hear my story and assured me that my experience was not the norm and that he would personally see that his dealership made things right. He was courteous and helpful and made me feel like my problem was his problem. They fixed what was overlooked in the first diagnosis for no additional charge and told me that their mistake is not something I should suffer for. Between Frantz and my initial service provider, Cara, I always felt that someone was in my corner, trying their best to help me. Count me among the many satisfied customers of Westchester Toyota. I suggest that anyone who has a similarly frustrating experience do their best to contact Frantz, he stepped in and solved my car trouble.

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Ed Prius 2004

Jan 29, 2014

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After my initial frustrations and my negative review of Westchester Toyota, I was contacted directly by the director of their Parts and Services department, Frantz Casimir. He assured me that my experience was not the norm for his dealership and promised to do right by me. He more than kept his end of the bargain. I am completely satisfied with my most recent interactions with Westchester Toyota and I believe Frantz is the reason why. I felt that he took a personal interest in my case and did his best to rectify the situation. Both Frantz, and my initial customer service representative Cara, made me feel comfortable and made me feel like they were doing everything they could to help me throughout the process. They recognized that the initial mistake was not something that I should have to suffer for and they serviced my vehicle at no additional cost to me. Add me to the list of satisfied Westchester Toyota customers.

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albert140

Jan 29, 2014

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Looking for a new car can be a very difficult experience.My husband and I were greeted by John Pena at the door with a welcoming smile that felt almost contageous. It was obvious that John was an experienced salesmen with the ease at which he answered all of our questions and knew the cars so well. He also made us feel comfortable and not rushed about making our decision. We ended up leasing a Toyota Highlander which was a wonderful choice for us. The overall experience at this dealership was.great.John offered us beverages when we first arrived and were available throughout our entire visit.The bathrooms were clean as well.I would recommend John to anyone looking for an excellent experience.

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ArielBadia

Jan 29, 2014

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My wife and I are still currently in the process of buying a vehicle but when we walked in to Westchester Toyota, our concerns and preconceived notions of the typical salesperson were immidiately eradicated when we were greeted by John Pena. He began by offering us a seat as soon as we walked in and offered us refreshments. We looked at a few vehicles (we have twins) that match up perfectly with our lifestyle. John took his time explaining the features on the car. He offered me several options for purchase. David Grin the finance Manager offered me several financing options as well. I am still exploring my options but I wouldn't be surprised if I end up buying a car from these guys. I did not want to wait until I bought the car because I know first hand the attention to detail that these guys take when they deliver their customer service. I highly recommend this dealer!

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4evergreen

Jan 27, 2014

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From the moment we looked at the cars lined up outside we were immediately greeted and taken inside so someone could guide us through the decision making. Josue was more than accommodating, very understanding and definitely made us know that Westchester Toyota was one of the best (if not THE best dealership) in regards to customer service. We went from wanting to buy a car to leasing one as he, and Tristan, figured that was probably what we were looking for. After test driving 3 cars we had at last found the one. I have to say, I never felt pressured into deciding throughout the entire experience. At one point another sales associate even offered his most sincere opinion which led to my choosing the Corolla LE Eco. The paperwork was painstakingly long but that couldn't be helped as they were extremely busy. Now, after having leased the car for about a month I have gotten the most amazing follow-up calls from Josue asking how I liked the car, if it was great in the snow (after those two horrendous snow storms) and even to ask me if I had other questions for him. I have to say your ratings that you had on the wall in the second floor did you no justice, from a scale of 1 to 5, I would absolutely give you a 6. Thanks a bundle Josue and Tristan!!!

EI

Edward Ilechukwo

Jan 27, 2014

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The experience that I recieved at this dealership was outstanding. Its like none ever...I would tell my Family and Friends that wand a new or pre-own car to go see Emilio and Tristian. Thank you very much guys...

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rgil94

Jan 27, 2014

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Experience that Emilio assisted provided was outstanding. I would definitely recommend to family and friends. I'm looking forward to doing more business with this sales associate and business manager

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keygrullon

Jan 27, 2014

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Mr Emilio Cruz gave me one of the best services. He answered all my questions. I like the way Mr. Emilio explained everything to me!!!

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lilycaballero

Jan 27, 2014

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From the moment we looked at the cars lined up outside we were immediately greeted and taken inside so someone could guide us through the decision making. Josue was more than accommodating, very understanding and definitely made us know that Westchester Toyota was one of the best (if not THE best dealership) in regards to customer service.We went from wanting to buy a car to leasing one as he, and Tristan, figured that was probably what we were looking for. After test driving 3 cars we had at last found the one. I have to say, I never felt pressured into deciding throughout the entire experience. At one point another sales associate even offered his most sincere opinion which led to my choosing the Corolla LE Eco. The paperwork was painstakingly long but that couldn't be helped as they were extremely busy. Now, after having leased the car for about a month I have gotten the most amazing follow-up calls from Josue asking how I liked the car, if it was great in the snow (after those two horrendous snow storms) and even to ask me if I had other questions for him. I have to say your ratings that you had on the wall in the second floor did you no justice, from a scale of 1 to 5, I would absolutely give you a 6. Thanks a bundle Josue and Tristan!!!

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geo10550

Jan 25, 2014

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Jesus was very helpful in helping us make the right choice. He went out of his way to provide excellent service and even treated me to lunch

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Joan Holt

Jan 25, 2014

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Sean and Yorcarys are great the took the time making sure everything was right I would recommend them. They help me with choosing the right car

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Socorro Pagan

Jan 25, 2014

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This is the third vehicle I have purchased from William at Westchester Toyota. The dealer staff and team are very knowledgable and welcoming, William was patient at addressing my various needs, always remained with a positive attitude. I wasn't sure of what I wanted to do but he was able to go through all my options with me and explain everything clearly, I have recommended this dealer several times to many fiends and family whom have already purchased vehicles.

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Benitezm

Jan 25, 2014

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I purchased my 2010 corolla from Juan Perez. The treatment I received was great. I was in and out of the dealership very fast the process was very efficient. Juan walked me throught the process step by step. I recommend Juan when your purchasing your vehicle.

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Nenabella11

Jan 25, 2014

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Mr. Suarez have a great communication skills , He was very professional and polite. He also answer all my question I'm very satisfied with his service

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Lucillecamry

Jan 24, 2014

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We were very excited to pick up our new Camry. We wish to commend Damion on his knowledge of the Toyota product line. We visited other dealers and he far exceeded any of his competitors. I know we were a hard sale, but the experience was well worth it.

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Ed Prius 2004

Jan 24, 2014

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I bought in my 2004 Prius because there was a gas smell when I turned on my heater. They said they repaired it and was charged $1,049.00. The car had a worse gas smell I brought it back and they now wanted an additional $987.00. They were trying to rip me off, called Toyota they said they would fix it for$630 instead of the additional $987 that the Westchester Toyota wanted, still a rip off. I would never bring my car there again and would recommend that no one else should either. They are a rip off and clearly don't know how to fix a car or how to right by their customers!

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BrendaAbreu

Jan 24, 2014

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As soon as I walked in I was warmly greeted by Martyn. From begining to end of purchase he was very attentive and always smiling. Even wks after my purchase i was contacted by staff and asked how evenrything was. Great customer service.

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Catherine.collado

Jan 24, 2014

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Absolutely loved our experience here. Pablo treated us more than great, he was very professional and helped us feel very comfortable. He gave us the deal that we wanted and we left beyond happy. Thanks again.

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visi

Jan 23, 2014

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Martin was very professional and cordial. He was not pushy in getting a deal done. He was very knowledgable about various features of the car.

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bobsimbulan2004ph

Jan 22, 2014

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I got a prius lease that will end this coming August 2014. My mileage was 63,000. I was introduce to Nelson and we finalize to include all those over mileage and I choose a RAV4 LE AWD 2014. He compute everything including the DMV , and others which we had a deal of 640.00 per month for 48 months. He told me this will be the final monthly payment. Today which is January 20,2014 , I went back to pick up the car. Nelson brought me to Joe Kundrat and I was surprised that my monthly goes up to 669.00. He explain it to me mathematically it is not possible to be 640.00. it is very disgusting and inappropriate to respond to an educated person. I am a Medical Doctor and General Surgeon back home and I am not ordinary registered nurse in here. II saw Nelson downstair and I told here that I said something before but he wants me to listen to him first before I talk. I think it is the other way around. I am the customer and Nelson Should listen first to me . I don't know what the work ethics and how professionalism works . I was very disappointed

TN

THOMAS NAPORSKY

Jan 21, 2014

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I WOULD LIKE TO THANK TRISTAN AND FRANCISCO AND THE STAFF FOR SUCH GREAT HELP FROM DECIDING WHAT KIND OF CAR THAT WAS BEST FOR ME ALL THE WAY THROUGH THE WHOLE CAR PURCHASING EXPREIENCE. YOU MADE THE PROCESS COMFROTABLE AND EASY. I HIGHLY RECOMMENED AND WILL BE RUTRUNING AND BRINGING AND REFERRING NEW CUSTOMERS TO THIS DEALERSHIP. YOU HAVE EARNED MY TRUST RESEPECT AND LOYALTY I WILL BE BACK. THANKS ONCE AGAIN FOR EVERYTHING

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oconnorma

Jan 21, 2014

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This was the first time I purchased a car in a number of years so I figured the car world had changed a bit. I was very pleasantly surprised when visiting this dealership. I was greeted at the door by a friendly receptionist that called a sales associate (Nelson) and he helped me through the entire process from there. What I really liked was that Nelson worked with me to get the car I wanted based on my needs and usage and not some car they wanted to get rid of. He was very thorough and patient showing me and telling me about the cars that were in the range I was interested in. Also, Joe in the finance office was very knowledgeable, helpful and friendly and really took the time to explain everything. There was no hard selling and no pressure and I was able to get the car I liked. I was very happy and satisfied driving away in my new Toyota.I visited a number of other dealers and this was by far the best in terms of customer service. I would highly recommend this dealership and if you go ask for Nelson.

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jsand72

Jan 20, 2014

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I don't know why I've waited so long to let people know about this, I'm sorry to anybody else who has been cheated by this place. This has happened before, and had I known I wouldn't have gone there, my mom forgot to tell me not to take the car there. The guy I met with is a huge schemer, and aside from extending when the car would be ready more than once (including just now, the fourth time in under a week), he completely lied about needing various upgrades. When I responded to his recommended tire, oil and timing belt (among others) change by explaining they had been replaced only a few weeks earlier, he completely shut down, knowing he had been caught in his lie, and sheepishly made a comment about how 'the stickers weren't there', something my normal mechanic (who had fixed that issue himself) disputed as well. My mom called when she got back to find out why her car wasn't ready, and he picked up and when she asked for him and said who she was, he said 'oh he's out to lunch', but my mom recognized his voice, it was definitely him-- he screened us. In the initial report, he straight up added details about things that needed work that I did not say myself. I know I could not have said them because aside from the fact that the problems didn't exist, the car I brought this time was my moms and I wasn't totally sure myself so I couldn't have said anything... The man was going to charge thousands upon thousands of dollars to 'repair' random parts of the car that I luckily know were not broken. I can't say for sure that it was Hector specifically because I know neither what goes on in the back, nor the general inner workings of this place, but all I can say is never use/work/get involved with Toyota Services in Yonkers or possibly more specifically Hector Alvarez, they are dishonest and slick.

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eruhani

Jan 18, 2014

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We've just purchased a toyota sienna and John was our sales person. He is proffesional and negociable + polite. I would recomand him to all my friends and family!

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Monique

Jan 18, 2014

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I came to Westchester Toyota from Poughkeepsie New York to get a 2013 Rav 4 because Mina my sales dealer was and is so professional, I had the privilege to have him as my sales person twice. He was so courteous in 2011 so when I was ready to trade in I came back to Westchester Toyota so he could help me again. I am a satisfied customer and would bring my family and friends to Mina to help them as well.

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benzati

Jan 17, 2014

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The experience at westchester toyota was awesome ! We got the 2014 camry martein helped us out alot he was great! He was very friendly and knowledgeable thank you guys I cant be any happier with my purchase

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Gonzalez3111

Jan 16, 2014

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This is the second car I buy from Westchester Toyota and the experience was amazing they always know what I need and they are very knowledgeable about any question you need. My sales person is Jesus and Felix they have done everything possible for me. I can't wait to see my car when it's arrives.

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K.S

Jan 15, 2014

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my experience at Westchester Toyota thusfar is excellent. The moment that my colleague and I entered the showroom we were greeted respectfully by your manager Tristan. He was cordial and informative and introduced us to salesman Francisco who showed us vehicles and took us on test drives. He also showed us information about why Westchester Toyota is a cut above many other Toyota dealerships. This was important to me and made me feel comfortable about purchasing a car here. This is particularly important as I myself and my elderly parents who are Toyota owners had negative experiences at other dealerships with questionable business practices. The skill, courtesy and informative nature of my salesperson and manager made me feel comfortable enough to spend my money at this establishment.

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RMcLean

Jan 15, 2014

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My husband & I went to Westchester Toyota to look into trading in our Camry. That's when it all happened & we met Robert & his manager Tristan, if your looking for a straight up deal combined with friendly and great customer service, go see my man Robert. I'm now a proud owner of a 2014 Camry SE. Love my car & love those guys for making it happen.

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saeb

Jan 15, 2014

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I bought my Toyota Camry last week. They were very helpfull and coopretative. Emilio Cruz was proffesional, he is very patient and honest. And he guides you through everything.

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Stevelocicero

Jan 15, 2014

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I found my vechile on ebay and I came to Westchester Toyota to check it out. Silvia was my sales person and within 20 minutes i was signing the great deal that she got me. I can' t be happier with my Tacoma...

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Williamfreire

Jan 15, 2014

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I was very satisfied with the experience I had once arrival to this dealership. It was a very friendly customer service experience. These are the types of things that make consumers comfortable on making a purchase. I would recommend Nelson of the westchester Toyota dealership. Having a few doubts about which car I might want, he helped me and walked me through to a nice car for an affordable price.

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paulagosti

Jan 14, 2014

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I went to lease a new Rav4 from Westchester Toyota and had a great experience. My son set up the deal and all the numbers prior to going through the phone and internet but John welcomed me and had everything ready for me when I arrived. David Lee as usual was professional and easy to deal with, and John Spano went over every detail and button in the car and was a pleasure to work with throughout. We love the new style Rav4 and the lease was great. They gave us an XLE AWD for the same payment everyone else was charging for an LE which also was great. This was a great experience and I would recommend anyone I know to Westchester Toyota to work with David Lee and ask for John Spano as their salesperson!Angelo AgostiEaston, CTProud owner of a 2013 Rav4 AWD XLE

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Devitdian15

Jan 14, 2014

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I would definitely recommend this dealership. The sales associate was very knowledgeable about every aspect of the car. They did the best job they could possibly do to get me the best of everything. They were very courteous and an absolute pleasure to work with in assisting me getting exactly what I wanted.

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fhernandez

Jan 14, 2014

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It was an amazing experience! They helped me all the way through and I ended up getting the car I wanted at the price I wanted.

AA

Angelo Agosti

Jan 14, 2014

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I went to lease a new Rav4 from Westchester Toyota and had a great experience. My son set up the deal and all the numbers prior to going through the phone and internet but John welcomed me and had everything ready for me when I arrived. David Lee as usual was professional and easy to deal with, and John Spano went over every detail and button in the car and was a pleasure to work with throughout. We love the new style Rav4 and the lease was great. They gave us an XLE AWD for the same payment everyone else was charging for an LE which also was great. This was a great experience and I would recommend anyone I know to Westchester Toyota to work with David Lee and ask for John Spano as their salesperson! Angelo Agosti Easton, CT Proud owner of a 2013 Rav4 AWD XLE

DH

driving happy

Jan 14, 2014

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I went in with a certain car in mind and Pablo Diaz made it happen!!!! Im not someone who can spend willy nilly, and for me a car is a huge investment,(drive 30,000+ miles a year) so after a lot of research and looking around for the best deal I went to the dealer and was ready to play hardball--knowing the normal sales pitch. Well it was unnecessary, Pablo sat down and LISTENED to what I needed, and what I wanted to pay. I made a couple of requests (demands) and he took the time to find exactly what I wanted-found it at the dock in PA and had it delivered in 2 days. Long story short--I got a new car. First one of my life, (and I m not to young) and its a great feeling. Spent half the day just looking at it in the driveway, and will enjoy driving it even more. If you need a car go to Westchester Toyota, ask for Pablo, and leave happy!!!! THANKS PABLO

JC

Jane Cappelli

Jan 14, 2014

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Was putting off replacing my old car because I anticipated that it would be a stressful situation, especially that I was clueless and did not know where to start. I wanted a midsize car, and a friend recommended three brands Chevy Malibu, Honda Accord and Toyota Camry. My son and I decided to try a dealership in Westchester and visited Westchester Toyota on Central Avenue in Yonkers. When we met Jorge (Ortiz), I immediately relaxed because of his easy, warm, and friendly demeanor. Jorge was a good listener and, after considering all of my requirements, he came up with a fair price and showed me a car he had in the showroom. He did not exert pressure, but was very knowledgeable and provided information about all aspects of the car and the buying process, explaining everything in detail. He even printed comparison sheets on the other two cars I was considering. After a smooth transaction, I left the showroom driving my brand new Toyota Camry with confidence that I had made the right decision. Thank you so much Jorge for making this a memorable occasion.

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Rysz kois

Jan 14, 2014

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I was referred to Mr Ortiz by my son in law how lease a sienna from Westchester toyota, I was looking to purchase a vehicle and I was looking at different cars in the market after my visit at the dealership the first time Mr Ortiz offered different options for me and my wife, at the end he was very informative and made the process very simple, I highly recommend the dealership and Mr. Ortiz /

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S.Lewis

Jan 14, 2014

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I went to buy my leased car and ended up buying a new one. Pablo Diaz helped my father and I make the right choice. Fabio was also excellent. Our experience was the best we've ever had. This was our second time coming back and we knew we would only go back to Pablo. The visit was filled with information and laughter. I've never had such a good time buying a car. I have already told my friends and family members that they need to go here and get their next vehicle.

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StephanieV

Jan 14, 2014

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I recently purchased a car at Westchester Toyota and had a great experience. My father and I were given a friendly greeting immediately and were taken care of short after. Special thanks to Pablo Diaz who made this process run much more smoothly. He understood that this was my first car purchase and I needed something inexpensive but with good quality. He then went out of his way to ensure we get the best deal on a great car. Thank you Westchester Toyota and thank you Pablo Diaz, I couldn't have left any happier.

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cappelli1

Jan 14, 2014

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Finally decided to replace my 2001 car even though I assumed it would be a nervewracking situation. I didn't know where to begin and I wanted a midsize car. A friend recommended three brands , Chevy Malibu, Honda Accord and Toyota Camry. My son and I decided to try a dealership in Westchester and visited Westchester Toyota on Central Avenue in Yonkers. When we met Jorge (Ortiz), I had a gut feeling that he was going to be able to help me because of his easy, warm, and friendly demeanor. Jorge was able to come up with a great price for what I wanted and had a car in the showroom that met my requirements. He did not apply pressure, but was on top of his game and provided information about all aspects of the car and the buying process, explaining everything in detail. Thanks to Jorge I left the showroom driving my brand new Toyota Camry with confidence that I had made the right decision. I appreciate the great experience and smooth transaction provided by Jorge, and would recommend him to my friends and colleagues.

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CM2014

Jan 11, 2014

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William Ventura and Sean Berry made the experience very pleasant. Awesome guys who went above and beyond to make sure all my needs were met. William was super approachable and patient throughout the entire process. Answered all my questions and concerns to my satisfaction. Sean worked with me and gave me a very fair price. Great experience! Would definitely recommend.

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FRANKIE

Jan 10, 2014

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MY FAMILY BOUGHT THREE CARS FROM DAMION FOSTER. VERY GOOD PERSON

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Scott Seskin

Jan 7, 2014

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I have nothing but praise for Francisco. He was professional, courteous, personable, and above all, knowledgeable. He made the extra effort to make himself available to me,when it was his day-off, or after his shift ended. I look forward to returning here in the future to purchase another vehicle, and having Francisco as the Manager who approves the sale. Praise is also due Tristan George, who was the Manager involved in my transaction. He too, was overly-professional in his dealings with me, and I also look forward to working with him on any future transactions.

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paulding

Jan 7, 2014

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We had gotten our first Prius at Westchester Toyota and was happy with the experience so when it was time to get a new car we went back to Westchester Toyota for another Prius. Our sales person Yorcarys was very nice, helpful and accommodating as was the manager Sean. They had a lot of cars and choices

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souterraine

Jan 4, 2014

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John Pena and David Grin have succeeded in not only changing my thinking about "car salesmen", but have put me in a car that I look forward to driving every day. From the very start, John was professional, friendly and straightforward - there were no games, no dramatic negotiations - no stress. It was apparent on the test drive that he was genuinely excited about the car and some of the newer features. So was I. I came in with a nationally advertised deal that lacked some features I had wanted, so we built on that. John assured me he would get me the best price he could and he did not disappoint. David Grin handled the financial aspect seamlessly. What a great guy. He is extremely thorough in a very low-key way. Again, I knew I was in good hands. I could have been having coffee with a friend. The art of Westchester Toyota is allowing the customer to experience the excitement, not the stress of buying a car. Any salesperson can be motivated to sell; not all are so truly invested in their customer. I love my Corolla and think this is the beginning of a beautiful relationship.

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JessicaR219

Jan 4, 2014

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Had a good experience with this dealer. The only negative is that I went on a holiday so they were short handed so the process took longer than expected. The salesman Ricardo was great as well as the manager Sean, Devon the financial person came in on his day off because we were waiting so long to finalize everything. Everthing was very straight forward, no gimmicks or bait and switch, told them what I wanted and they made it happen. I left the title to my trade in at home and after all was said and done Ricardo even came to pick it up so I didn't have bring it in. Like mentioned before it was a holiday and they even stayed after closing to make sure I got what I wanted. The dealership and sales people were great and went well out of their way to make me happy! I will definitely return for my next car!!

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Russell rodriguez

Jan 2, 2014

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From the moment I walked in, I was treated with respect. Unlike many dealers, Francisco asked what I wanted. He listened to my wants and worked with that. At no time did he preasure me into buying above my wants. Very friendly and courteous. Staff was also willing to assist when needed. Definitely will be back in 3 years for my next car. And i would recommend.

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maritza917

Jan 2, 2014

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Service could not be better specially the quality of work from Pedro Segura and David. I will definite recommend them any time as the best.

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Jaime Szeinuk

Dec 31, 2013

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Francisco was very healpful and really made the process easy and fun. He walked us through the whole process step by step and was able to answer all of our questions truthfully and honestly. I would recommend to all our friends to come here and deal with Francisco due to his friendliness, kind and helpful manner and his great, great assistance. We are very satisfied with him and we feel that he deserves a promotion or at least some form of recognition for his great salemanship. Tristan George the sales manager was also a huge help. JHe was the one who orgionally the one who put us in touch with Franscisco and was always with us throughout the proccess. This is a great place and everyone here deserves a recognition for their hard work and great preformance.

JR

Jose R Suazo

Dec 31, 2013

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The salesman domingo encarnacion, was a excellent person,..and attended to our conerns in a fantastic manner. In the future i would like to buy a car from him .

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Lismary Montilla

Dec 30, 2013

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I recently bought a car from Westchester Toyota and Pablo Diaz made of the process a wonderful experience. He was very helpful by explaining to me all the features of the cars and also very patient as he answered all of my questions. I would recommend Westchester Toyota to anyone that I know. Also, thanks to the sales manager and finance guy for all the help. I am very happy with the good customer service!

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najnaj

Dec 29, 2013

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I went to Westchester Toyota because they had an FJ cruiser on their lot. I knew I either wanted the FJ or a tacoma. Pedro was extremely polite and helpful. On my first visit I test drove and fully looked at the interiors of the FJ and an older tacoma. When I went the second time they had a new (2014) tacoma in the bed style I was interested in (double cab). On both visits Pedro was very helpful and knowledgeable about the inner workings of the vehicles.

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Valerie495

Dec 29, 2013

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My wife and I were in a market for a car but we were not sure what car we were really going for. With the help of John Pena we are walking out with a brand new Toyota Camry! He really helped us out with selecting our vehicle and got the car to fit our budget! If you are considering a car, Westchester Toyota is the place to go! Highly recommend it!

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ernest reyes

Dec 27, 2013

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as soon as i walked in to westchester toyota, i felt welcomed. i was greeted at the front with a smile and was offered something to drink before i even sat down. i was looking to buy out my current lease and i didnt know what my options were. francis castillo and jody lichtman sat me down and explained, in full detail, what options i had and what would work out best for me. i felt very comfortable sitting with them and they made me feel at home by answering all my questions and giving me a good understanding of what was to take place. i was in and out in about two hours and i no longer had to worry about what i was going to do about a car. thank you westchester toyota!

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Christine Giff

Dec 26, 2013

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Last week I went to Weschester Toyota to look around for a possible purchase. As it turned out, I purchased my beautiful 2014 Carmry SE. I was very pleased with the staff mainly with the sales person by the name of Ricardo Paredes. He was cordial and knew everything about the car and answered every question I had. I felt comfortable. He made sure I understood everything before I made my purchase. Consequently, he went through the process twice, in order words, he explained to me certain aspects of the car more than once. I truly recommend this dealer and sales person. Mr. Paredes was very respectful and polite.

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dmar524

Dec 26, 2013

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Yorcarys greeted me and my family as we walked in. From beginning to end Yorcarys went above and beyond. She was extremely informative about all the cars I was interested in. On top of her amazing customer service she truely cares about her customers. She was amazing with my kids and explained everything in detail. Every question I had was answered and even though the process was long she never brushed us off or took her attention away from us. I have already recommended her to friends that I know are looking and will go back to her when its time for a new car.

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juan24jose

Dec 26, 2013

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Really good customer service. They take good care of me and accomplished what I was looking for car and price wise. I will recommend any one here.

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roxanne55

Dec 26, 2013

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Last week I visited Westchester Toyota in Yonkers. I was not sure at the time if I was going to make a purchase; however, the salersperson who asisted me was kind enough to help with all of my questions and made sure to explain the necesary details. Mr. Ricardo Paredes was cordial and extemely knowledgable when I inquired of the 2014 Camry SE. I was very comfortable and felt at ease with my purchase. He was not pushy and did not pressure me in bying the car. On the contrary, he made sure I was absolutely certain I understood my options. I thank him and the dealership for their GREAT! service.I so recommend Westchester Toyota to family and friends.

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reidar

Dec 24, 2013

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We were in the market for a new 2013 Toyota Highlander and contacted Westchester Toyota because of it's rating on this website. Everyone at Westchester Toyota was helpful, knowledgeable, and friendly. Emilio Cruz and Tristan George went out of their way to find exactly the car we wanted in a timely fashion. Since I hadn't bought a new car since 1968, I wasn't familiar with the various procedures of finance, registration, etc. they took the time to answer all our questions completely. I am very satisfied with the experience.

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DK

Dec 24, 2013

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Francisco you were great! Thank you so much for all of your advice and help in selecting the best vehicle for me. You answered all of my questions. You were patient, thoughtful and very honest. You looked for all ways possible to get me the best deal. I will highly recommend you to all of my friends and family when they need a new vehicle.

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ELIZABETH REIFENHEISER

Dec 24, 2013

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DAMION AND FABIO WERE GREAT. MY 2014 TOYOTA COROLLA IS WONDERFUL. MYN CAR WAS DELIVERED VERY CLEAN. THANK YOU GUYS FOR YOUR HELP. LOVE WESTCHESTER TOYOTA...

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reidar

Dec 24, 2013

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We were in the market for a new 2013 Toyota Highlander and contacted Westchester Toyota because of it's rating on this website. Everyone at Westchester Toyota was helpful, knowledgeable, and friendly. Emilio Cruz and Tristan George went out of their way to find exactly the car we wanted in a timely fashion. Since I hadn't bought a new car since 1968, I wasn't familiar with the various procedures of finance, registration, etc. they took the time to answer all our questions completely. I am very satisfied with the experience.

TM

Tom Mul

Dec 24, 2013

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I was looking to get in to a new Sienna lease for my familly, I went to the same place i leased the last time and worked a lease with them i was suppost to get a call back from the sales person and manager in which i waited for a few days and I didn't hear from them, I called them back and after that i steal didn't get a call, I decided to visit Westchester Toyota in which i met Jorge I explained all the details he took the time to showed me different options and vehicles, he didn't have the car i wanted in stock but was honest to let me know, Jorge introduced his manager Tristan and they took the time to work with me I place and order in my Sienna a few days later I was contacted by Jorge to let me know they have the car for me, they treated me with respect and work with me to make a great deal, overall I had a Great experience Thank you Westchester Toyota.

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Zimmerman

Dec 24, 2013

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Emilio helped me with the purchase of my second toyota from Westchester Toyota. He was very professional and well speaking to customers. Tristian was also very respectful. I would truly come back for my third toyota only if emilio is there.

EZ

Elliott Zimmerman

Dec 23, 2013

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Very pleseant experience with all the employees at the dealership. Tristian was very helpful with everything. Mr. Clarke was a very pleseant gentleman that helped me understand the different types of warrenty. Emilio Cruz is a very skilled sales consultant in dealing with customers. Overall I would come back and purchase the third from Westchester Toyota.

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bella217

Dec 23, 2013

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Customer service was excellent! The staff is friendly and I felt no pressure with making my decision to purchase my car. I would definitely recommend visiting this dealership!

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adrian williams

Dec 21, 2013

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really appreciated the level of professionality and customer service i was given.

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Michael FlX

Dec 21, 2013

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Angel Diaz was extremely thorough in describing the features and benefits of the Toyota Avalon. He was always courteous and patient when responding any questions we had bout the car. He is an asset to the dealership.

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NELSON PERDOMO RICHARD PERDOMO

Dec 21, 2013

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THANK YOU FOR FINDING US THE CAR WE NEEDED AT THE TIME OF NEED. YOU HAVE HELP OUT A LOT AND MADE THIS EXPERIENCE AMAZING. MADE THIS PLACE FEEL LIKE HOME. FRANCISCO ROMERO WE CAN'T THANK YOU ENOUGH ::::)))))))))))))))))))

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medrnb

Dec 21, 2013

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Angel Diaz was extremely thorough in describing the features and benefits of the Toyota Avalon. He was always courteous and patient when responding any questions we had bout the car. He is an asset to the dealership.

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Melip710

Dec 21, 2013

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Sean was extremely helpful and courteous. We were treated very well from the moment we stepped into the dealership. I would absolutely recommend this dealership to other.

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michelle batista

Dec 20, 2013

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Thank you in advance, so much francisco i love my very first brand new car you were very helpful and honnest with all the details of the car i am absolutely very satisfied with the hospitality and my first encounter with Toyota dealership.

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Ralph from HP

Dec 20, 2013

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John M. and Rob K. were great. I felt very comfortable leasing my new Camry SE Sport....I left New Rochelle Toyota and couldn't be more happier.

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Ralphfromhp

Dec 19, 2013

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John Madera and Rob K. was extremely helpful and made me feel like family. They were both concern with what I exactly wanted.....excellent experience and would highly recommend! looking forward in leasing my vehicle again in three years!

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Vegac25

Dec 18, 2013

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Great customer service. Sales person are not pushing and listen to your needs. Ricardo Paredes is a great agent with an understanding of all options available financially and with vehicles. His sales manger, David Lee, was also very accommodating. There is no pressure, just friendly conversation. Great experience.

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CMCAR

Dec 18, 2013

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Reviews are very important in trying to get a good deal, and now a days with Sales people who can be very pushy, its hard to find someone to trust in getting a good deal. Angel Diaz was a great help on my decision for a 2013 Highlander. He made the sales experience very smooth and comfortable for me. If honesty and Excellent service is what you are looking for then Angel is who you should speak with.

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Joeygambles

Dec 18, 2013

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I dealt with John Spano and he was very knowledgeable and made me feel comfortable. He gave me all the information necessary to make a good decision. I would definitely use and recommend Westchester Toyota because of the experience i had there.

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CMCAR

Dec 17, 2013

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Reviews are very important in trying to get a good deal, and now a days with Sales people who can be very pushy, its hard to find someone to trust in getting a good deal. Angel Diaz was a great help on my decision for a 2013 Highlander. He made the sales experience very smooth and comfortable for me. If honesty and Excellent service is what you are looking for then Angel is who you should speak with.

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JMatthews

Dec 17, 2013

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I death with John Spano and he was very knowledgeable and made me feel comfortable. He gave me all the information necessary to make a good decision. I would definitely use and recommend Westchester Toyota because of the experience I had there.

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marico

Dec 17, 2013

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I must say I enjoyed being served by Yorcary Cabrera prerequisite to acquiring a Toyota highlander. I went to the shop just to see and not to buy this car that I spotted being advertised on internet. On meeting Yorcary, from he reception, hospitality and convincing offers, I found myself leaving the shop with my Toyota highlander. Continue with the good service Yorcary and God bless you

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Elmer Sitchon

Dec 16, 2013

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domingo was a excellent salesman, he went over all the cars features and reassured all my concerns about the vehicle and price. i would recomment domingo to anybody who really wants a saleman that cares about his customers and treats them like royalty.

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AlbertCruz

Dec 16, 2013

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Great customer service, great price, this is my second vehicle i have bought at this dealership and both have been a pleasurable experience. Great job guys!

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Djordan802

Dec 16, 2013

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Nelson was a great help. He was very patient with us, he was extremely helpful. Jhelum kept us entertained when he seen we were bored. He kept conversation and was a big help. I would definitely recommend this place to another person, everyone there is nice. He did a very great job very persuasive!

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kapscott

Dec 16, 2013

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Yorcarys and Sean were extremely professional, friendly and helpful. They dealt with all of my queries and comments and made themselves available to deal with my after sales care questions/concerns. Without hesitation, I would recommend them to a friend. I am very pleased with my car and the customer service provided by Yocarys and Sean in respect of the car purchase. I felt that Yocarys and Sean provided first class service and for above reasons, I felt that they deserved an exceptional rating.

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LucianoSosa24

Dec 15, 2013

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I would like to thank Jesus for helping me find the vechicle I needed with such a great deal and amazing customer servies. I had a great experiance. It was a true pleasure purchasing my car! Once again thank You!

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Bentnatasha00

Dec 15, 2013

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I went into the dealership the rep. Damion help me get into something my family can fit in. Everyone at the dealership made sure they worked with me to be able to walk out with something. Everyone was friendly and very respectful and had a lot of patients with me.

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Jose7777

Dec 14, 2013

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Jesus is very professional salesman and does everything he can do to get the best deal for you. He has great communication with you and goes above a beyond for you.

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nilson

Dec 13, 2013

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I went to westchester toyota with my mother, she was looking to exterminate a lease on her camry in order to purchase a 2011 rav4. we were immediately greeted and spoke to francis castillo a sales associate, he heard out our situation gave us options and a pretty good estimate on the numbers, he answered all of our questions and concerns. My mother and i left toyota extremely satisfied with the purchase we made, the way we were treated and the great quality of car.

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D. Jordan

Dec 13, 2013

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Nelson was a great help. He was very patient with us, he was extremely helpful. Jhelum kept us entertained when he seen we were bored. He kept conversation and was a big help. I would definitely recommend this place to another person, everyone there is nice. He did a very great job very persuasive, made me feel very comfortable.

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gulshm

Dec 13, 2013

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I purchased my new highlander from Silvia Daniels and I was very very happy with her customer service, I already sent her my friend who bought a used car from her. I will send her many more, I really liked sales process and they even saved me money with insurance company that they have next to the dealership. Thank you again!!!

JO

Jadiyi Ortiz Salim

Dec 12, 2013

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Excellence employee like Sharene and Emilio 5 stars for them.Tristian also tried his best to decrease the price of the remote starter.

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mcgill10469

Dec 12, 2013

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Juan was just wonderful. He explained the whole process from start to finish. Everyone in the office is so friendly and willing to help. Go to Westchester Toyota. They treat you like family.

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JohnBuchanan

Dec 11, 2013

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This car-buying experience far exceeded my expectations. I've always been extremely wary of dealerships, especially so as I was compelled to buy a new car after mine got totaled in an accident two weeks ago. Consumer Reports pointed to the Toyota Corolla as the best in its class, so I stopped off from work on my way home last Friday. The moment I walked in the door an earnest young man (Domingo) helpfully explained all the features of the Corolla. I grilled him somewhat thoroughly, and he arranged a road test for me. (The car was impressive.) On leaving I told him I would likely not make a decision for a couple weeks, as I was waiting on insurance equity money. Domingo was joined by another senior salesperson, John Pena who was extremely knowledgeable, well-spoken and persistent. That weekend I checked out the comparable cars from Consumer Reports. The Honda Civic was okay, but it was their salesperson who struck me as offputting and disinterested. I never got to see the Subaru Impreza because the dealer was extremely low on inventory and didn't have it in stock.On Monday, I stopped back to discuss price and availability at Westchester Toyota. The moment I walked in the door, the sales manager, John Madera, recognized me and knew my situation. He assigned John Spano to answer my questions. John Pena soon thereafter joined him in clarifying several points. I explained that I wouldn't buy until I had lined up the best financing on my terms. John Pena confidently assured me that Toyota would present the best package.Having spent all day Tuesday procuring what I considered the best interest rate, I went in today (Wednesday) to buy the car. I presented my confirmed offer to John Pena and my down payment. John was a real pro. He walked me through all the paperwork with no annoying upselling and brought my financing confirmation to his colleague at Toyota Financing. They did in fact beat the competition finance rate, expertly facilitated by David Grin.The only downside to the experience was that it took nearly 5 1/2 hours from the time I walked in the door. (Most of that was the result of having to retrieve the car from "prep" offsite.) But the professionalism, friendliness, and honest bargaining of the staff more than ameliorated the annoying wait time. The upshot: I got the car that I wanted, at the price I wanted, with a finance package better than I expected.I highly recommend Westchester Toyota, and suggest you ask for John Pena. He was awesome.

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alexj popruck

Dec 9, 2013

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salesman (jorge) was very good put is in a better car that i orinally i was looking at and i had a great experience over all. I thank all at westchester toyota personnel.

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Dan Eraifej

Dec 9, 2013

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Go to Westchester TOYOTA and ask for MINA AZIZ. You will never find a salesperson more honest and willing to help with Toyota's stellar price and service Mina makes the process of finding a car that much easier. Its friendly and easy to pick the next car for you.

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Violet O'Neal

Dec 9, 2013

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I am very pleased with my representative, he was very polite even tho , he is employed for a very short time. This is my eight or nine car with westchester Toyota. My rep name is Domingo Encarnacion I recommend him highly. Toyota will always have me as a customer.

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suarezrepdom

Dec 8, 2013

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My wife and I went to Westchester Toyota to see sales representative Pedro Segura who was recommended to us by members of my family. Pedro took the time to show the cars in the Toyota line up that closest had the features my family of three was looking for. Amazingly a Prius plug in, which we had not even consider in our online research came to be the car we picked. After having driven the car for just over a month, both my wife and I can't think of a better choice. The entire staff that we came in contact with acted very professionally and we have nothing but praises for the entire dealership, especially Pedro.

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suarezrepdom

Dec 8, 2013

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My wife and I went to westchester toyota to ask Pedro to assist us as he had other times assisted members of my family who had recommended him to us. Pedro guided us through the maze of options in the toyota line up and we finally decided on a prius plug in that perfectly matches the needs of my family of three. A plug in was not even in our radar, but after having had the car for over a month I can't think of a better option. The entire staff was very helpful through the process from the appraisal of our trade to the great finance available in the car. I will keep recommending pedro and westchester toyota to my friends and family.

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Nahed

Dec 7, 2013

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They were amazing and they were very friendly. I would recommend this dealership anytime. Nelson and Sean were very respectful and to keep a business successful we need to have people like them.

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Sheikul Islam

Dec 7, 2013

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We bought a 2012 toyota camry and the Robert Kundid at westchester toyota, helps us with the price and aranging the financing. He's really frindly and helpfull to his customers. If you come to Westchester toyota look for Robert.

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carlos58w

Dec 7, 2013

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Mr. Diaz was able to facilitate the transaction in a friendly and professional manner. Mr. Diaz made me feel comfortable throughout the entire transaction process.

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blueone365

Dec 5, 2013

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Mr. Ventura was professional and courteous. He made my car buying ecperience joyful. I would definitely recommend this dealership to all my friends and family.

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Toyotanick

Dec 5, 2013

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We immediately felt in good hands with Juan. He was knowledgable, personable, and genuine. We got a great car at a great price. We've been to a lot of dealerships and this was by far the best experience all around from the costumer service to the cleanliness of the dealership itself.

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SHERMAN

Dec 1, 2013

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i WAS CONCERNED BUYING FROM A DEALER AS A SINGLE WOMAN, BUT I HAD THE WORLDS MOST PATIENT AND GENUINE SALESMAN I COULD IMAGINE. HE ASSURED ME AS I TESTED SEVERAL CARS THAT I DIDN'T NEED TO BUY JUST MAKE SURE I LIKE IT. I GOT AN AMAZING PRICE ON A RECENT MODEL SCION AND THEN HE WORKED WITH ME TO GET THE BEST INSURANCE RATE I COULD. I CAN'T RECOMMEND FRANCISCO HIGHLY ENOUGH.

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Medina Osmunda

Nov 27, 2013

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the service was excellent francisco romero, dennis clarke, tristan george, violeta pena gave me the best best service ever.....thank u :} soooo much.

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Thomascpa

Nov 26, 2013

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I went to Weschester Toyota looking for a specific used Camry that was in stock. Francis Castillo was the sales representative and was extremely knowlegeable about the car, its features, and its market value. With the help of his manager Jody, we were able to find an agreed upon fair price. I had never purchased a used car before, and Francis and Jody were honest and forthcoming during the entire process. I would recommend Francis, Jody, and Westchester Toyota to others for a friendly and fair experience.

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thomascpa

Nov 26, 2013

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I went to Weschester Toyota looking for a specific used Camry that was in stock. Francis Castillo was the sales representative and was extremely knowlegeable about the car, its features, and its market value. With the help of his manager Jody, we were able to find an agreed upon fair price. I had never purchased a used car before, and Francis and Jody were honest and forthcoming during the entire process.I would recommend Francis, Jody, and Westchester Toyota to others for a friendly and fair experience.

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neildep

Nov 25, 2013

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My wife and I found John Pena (salesperson) and Sean Berry (sales manager) to be consummate sales professionals, providing us with all of the answers to our questions along with detailed explanations of all the issues we raised during the buying experience. In particular, John guided us with enthusiasm and humor from the moment Sean introduced us to the moment the keys to the Camry were handed to us. During the process, Sean never hesitated to check up on our progress and offer his assistance. In addiotion to John, I was particularly impressed by Sean remembering our names even though the office was extremely busy with a contant flow of clients. David Grin (business manager) essentially closed the deal for us. When we encountered a potential roadblock to financing the purchase, David came up with a viable alternative which kept the entire deal within our budget. We are grateful for the interest shown by the entire team and for allowing us to continue our 30-year experience as loyal Toyota customers.

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PatrykPro

Nov 25, 2013

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THough my experience with this dealership was awful initially, the salesperson and manager that were involved are no longer there and since Anson and his team took over it has been much better.

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markoshet

Nov 23, 2013

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The whole team at Westchester Toyota made my leasing experience smooth and easy. Fair price, great service and easy handoff. I'll be back for my next car

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Love my Rav4

Nov 22, 2013

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I recently lease a RAV4 Limited 2013 from Westchester Toyota. Mr. Jorge Ortiz was my sales person and I would like to take this opportunity to express my sincerest appreciation for all of your time, attention and support in helping me to choose the most appropriate vehicle for my needs. Your knowledge, patience and professionalism coupled with your excellent pricing and incentives, were extremely helpful to me in making my decision. I am most grateful and extremely satisfied with my beautiful car and all of its features. I would highly recommend family, friends and co-workers without any reservations to you Jorge and the Toyota Dealership. Thank you again.

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zdenkavalc

Nov 22, 2013

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I have been leasing from this dealership for many many years and I can't be happier with the process that they have. I am specially pleased with the way I was treated last time when I leased my 2013 Rav4. Silvia D. was recommended by my friend Joe and she did excellent job by landing me on the right...

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anne schneider

Nov 21, 2013

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Franciso Romero was an excellent car salesman. He helped us through the process of buying a new car. I would recommend him to my friends and family.

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FRANCISCO ROMERO

Nov 21, 2013

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I was pleased overall with the service from Francisco Romero. If you come to Westchester Toyota, I highly recommend that you request him. He was not your typical annoying sales person just looking to sell. Yes, he's here to sell but he is also a trustworthy, reliable, and honest person who will be willing to take the time to discuss any questions or concerns you might have while you are making your decision to purchase the right car for the right price.

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A749

Nov 18, 2013

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I've worked with John Pena, Angel Diaz and David Lee for a number of years. I've purchased both Camry's and Corolla's from Westchester Toyota and have been happy with each and every one. The sales associates are all well versed in the options that come on each vehicle and are extremely helpful in explaining the different levels of each (L, LE, Sport, etc.). John was very easy to work with, honest, hard working and sincere individual. He took the time to give me updates on the whereabouts of the car (as it had to be swapped with another dealership) and called the moment it was delivered and ready for pick up. I'd recommend asking for him when you go to Westchester Toyota.

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annediaz

Nov 18, 2013

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Buyiing a car from this dealership was very easy. The staff is professional and customer oriented, especally John Pena and John Madera. They answered any questions I had and were very anxious that my experience be a good one. I test drove a couple of cars with John Pena and he was able to answer any questions about this car that I had. My prior vehicle was a Chevrolet and the configuration is different, so I was unfamiliar with the controls. Mr. Pena explained everything very clearly and matter of factly which made my understanding as clear as it could be. Mr. Madera took his time explaining all the steps entailed in the purchase and was very attentive. They are each professionals who are super informed about their product and who like what they do. They are enthusiastic and knowledgeable - not just book smart, but hands on smart. I was glad I went to this particular dealership.

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MT

Nov 17, 2013

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I am very happy with my purchase. Great customer service from everyone. Very knowledgeable staff; everyone helps out one another. All of my questions were answered. Great purchasing experience.

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Mbt33

Nov 17, 2013

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I am very happy with my purchase. Great customer service from everyone. Very knowledgeable staff; everyone helps out one another. All of my questions were answered. Great purchasing experience.

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jrbeards

Nov 17, 2013

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John was very nice and incredibly friendly. He explained the options available without pushing us to a more expensive vehicle and when we picked up the car spent time going over the new features. He even connected my phone for me since I hadn't a clue on how to get that done. Overall a great experience!

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choniski

Nov 16, 2013

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John Pena is a consummate sales professional who knows cars and how to treat customers. A rare combination, even in this field. His honest and straight forward manner and sense of humor commend him highly. Ask for him if you go into this dealership.

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joaYhenry

Nov 16, 2013

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I Joanna Feliz had a great experience with sale personel William Ventura. He helped me made the grea desicion of purchasing this 2013 toyota highlander.

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James Coleman

Nov 16, 2013

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Me and my wife was in the marker early in the year for a Toyota Camry and did not get to buy until we recently decided to go to this dealer where Pablo Diaz overcame every possible objection we had. He accommodated us on the Camry Hybrid and even though he did not have the color we wanted on inventory he still got it for us. We thank Pablo and Westchester Toyota. We are very happy and more than likely to recommend these guys to our friends.

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Jonathan Carrera

Nov 16, 2013

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PABLO DIAZ is an amazing salesman. I definitely recommend Pablo Diaz if you needed to purchase a vehicle. For first time buyers, he has a lot of patience and is very honest when it comes to picking and choosing the best vehicle for you. He has helped me in two occasions when I was single and later on after I had my family. He has helped me with the best vehicle for me. He has great experience and moves very quick. He gets the job done with no hassle and always makes himself available when needed. Most of all he has very good knowledge on his selling vehicles.

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Phil

Nov 16, 2013

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I had the pleasure of working with the salesman John Spano on my purchase of a 2014 Toyota Corolla. My sales experience was unlike any other that i have encountered before. John Spano was knowledgeable in understanding my needs and concerns with purchasing this new vehicle.I would highly recommend John Spano and his manager John Madera to someone who is in the market to purchase a brand new Toyota.

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philgrant38

Nov 16, 2013

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I had the pleasure of working with the salesman John Spano on my purchase of a 2014 Toyota Corolla. My sales experience was unlike any other that i have encountered before. John Spano was knowledgeable in understanding my needs and concerns with purchasing this new vehicle.I would highly recommend John Spano and his manager John Madera to someone who is in the market to purchase a brand new Toyota.

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richiec626

Nov 16, 2013

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Mr Suarez was professional and courtious from start to finish throughout the entire process. He personally took me through each step and made it easy for me to understand.

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Maira13

Nov 15, 2013

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Awesome experience!!!The service was great, i couldnt have asked for anything better. William ventura and his manager Sean Berry both have an excellent customer service. William did everything possible to make sure i got the best deal out there. I will definitely recommend this dealership to my friends and family. Thank you westchester toyota

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Ivanmarcano

Nov 15, 2013

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I just bought my new rav4 from westchester toyota. I had a few other makes I was looking at, but francis castillo made my decision easier for me. He gave me Comparisons and pointed out the advantages of going with toyota. He was a great salesman and his manager, jody lichtman was very pleasant as well. I would Definitely send any person I knew looking for a car their way. Thanks a munch!

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James and Judith Coleman

Nov 15, 2013

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my husband and i decided to buy a toyota hybrid, we went online and found out about westchester toyota using cars.com, thats when we decided to take a trip to weschester toyota and meet with pablo diaz who tried to overcome every single objection i had towards the deal, the color on the camry hybrid that we wanted was out of stock and pablo diaz made an incredible efford to make sure we got the car that we wanted on the particular color. i would recomend pablo diaz to anyone, and defenetely will come back to buy at this dealership. thank you, Pablo Diaz and his manager Felix ceballos

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Mel & Ty

Nov 15, 2013

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Happy to have had John Pena deligated to us as our car sales person at Westchester Toyota :) We spent a few hours at the dealership and John was excellent at providing us with all of the amenities that comes with being a spoiled customer ;) John was very courteous. He made sure that we didn't want for anything during our stay. He was really helpful & explained in details every part of the deal, which was great! We would follow John where ever he goes ;)

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Adela1

Nov 15, 2013

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My husband and I went to westchester toyota last month looking for pedro to assist us as he's always done with buying a new car, he was on vacation so we decided to wait for his return. It was worth the wait because he helped us find the rav 4 with the right equipment and gave us a fair price on our trade as well. We are loving our new car and the level of service at westchester toyota is second to none.

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Olga

Nov 14, 2013

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My experience was delightful Everyone was courteous and the smiles were very welcoming and encouraging which made it easy for me to make my decision to purchase the car Willie's concern for me led to him requesting Jorge Ortiz to bring me to the dealership and show me what was available which he did ever so efficiently All of my questions were answered which gave me a clear understanding of the transaction This allayed a lot of the anxiety that I would have experienced otherwise; embarking on an unplanned situation Thanks also to Tristan George and Dennis Claeke for making me feel like a member of the Toyota family

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Avery0824

Nov 14, 2013

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My experience at this Dealership was beyond my expectations! I would definetly recommend to friends and family.Jesus Suarez was very professional from beginning to end.The dealership is the largest and organized I have ever seen anywhere! Thank u Westchester Toyota!!

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Tanya01

Nov 13, 2013

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Nelson was a charming salesperson, easy to talk to, clear, funny, and straightforward. His manager, Sean Berry, was the same. Buying a car is usually stressful, but the straightforward, no nonsense approach taken at Westchester Toyota turned it into a pleasurable experience. I bought a new Prius and couldn't be happier with the car and my experience buying it.

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Mrantigua

Nov 12, 2013

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I went to the Toyota dealership in weschester and the salesmanJuan Padilla took care of me he was very helpfulI got the car I wanted and was very satisfied I would recommend him to every one

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Virisedwards

Nov 12, 2013

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Damion is very friendly,helpful and showed much concern to my needs. Fabio gave me a very good APR on my purchase. I am very happy with westchester Toyota.

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Erica216

Nov 12, 2013

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Great experience! My salesman Francisco Romero was extremely helpful in every way and very friendly,as well was the staff. I have no complaints and i will definitely recommend this dealership to my friends and family

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Michael Brown

Nov 12, 2013

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Always a pleasure,Nothing short of excellence. Mr.Jorge Ortiz my sales person. Mr.Tristan George the manager. Mr.Dennis Clarke My finance manager> since 2010. (:Simply a genius numbers man:) My sales team combination plus the allstate insurance policy carrier ( Adesima Idowu )put in a 100% effort to assure i was completely satisfied. :) I would also love to mention all the staff and sales personal that i observed assisting (others)their customers (including all the staff manning the front desk reception area) I have been a customer at the Westchester Toyota dealership ( Yonkers ) since 2002 and the complete staff are extremely well train and completely dedicated to their profession. I leased a 2014 Venza perfect for my needs and pleasure. Westchester Toyota, I salute you for your patience, guidance and expertise. Again Toyota Thanks!

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Ananioc

Nov 12, 2013

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Excellent Costumer Service, responded quickly when I called for any question, made the process of changing my vehicle easy and quick. Highly recommended don't choose any other salesmen.

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dmolina

Nov 12, 2013

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Sean is a great sales person and I am truly glad to hear about his new promotion to sales manager he is a very professional individual.

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Ericac216

Nov 11, 2013

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Great experience! My salesman Francisco Romero was extremely helpful in every way and very friendly,as well was the staff. I have no complaints and i will definitely recommend this dealership to my friends and family

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spy00005

Nov 11, 2013

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Went into the dealer knowing exactly what i wanted, and juan got me just that. very friendly and easy to talk to between him and sean i got a very laid back and cooperative transaction. Joe finished the sale and explained all the smaller details he was very knowledgeable and made sure i everything was in order when i got the car keys. There was one small mistake in the order i noticed a couple of days latter and i went back and talk juan and sean and they got to fixing it right away, very happy with the service and love my new fr-s.

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Ray

Nov 11, 2013

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Went into the dealer knowing exactly what i wanted, and juan got me just that. very friendly and easy to talk to between him and sean i got a very laid back and cooperative transaction. there was one small mistake in the order i noticed a couple of days latter and i went back and talk juan and sean and they got to fixing it right away, very happy with the service and love my new fr-s.

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Antonette

Nov 11, 2013

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This is my second time at Toyota for a new lease. Sean helped me with my first car and it's nice to come back and have people remember you! Joe helped me with my finances n Nelson a professional salesman. They are all friendly, professional and courteous. I would highly recommend this dealership to my friends and family!

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castro_niurka

Nov 10, 2013

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From when I purchased my certified used vehicle to when I went in for my first service appointment Westchester Toyota has been excellent. Mr. Jaime Gonzalez was very professional and courteous and made my first vehicle purchase a success. Mr. Hector Alvarez was also very efficient in ensuring my vehicle was properly serviced and explained everything clearly. I will definitely recommended Westchester Toyota to anyone and everyone.

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pickneys1

Nov 10, 2013

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The welcome was warm and courteous. The salesperson and finance manager explained in details what I needed to know. The manager make sure that everything I needed to know was dealt with. Overall the service was excellent.

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Tao Tao

Nov 9, 2013

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This is an efficient, happy and helpful car buying experience. They tried their best to understand customer's needs and care about customer's budget capabilities and trying to provide the best vehicle at best price. I am very satisfied with the total experience, and happy to work with Mohammed Ali

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geneva876

Nov 8, 2013

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DAMION,FELIX AND FABIO WERE ALL GREAT. THE BUYING PROCESS WAS EXTREMELY WONDERFUL. I WOULD RECOMMEND THIS DEALER TO ANYONE. THANK YOU WTOYOTA. I LOVE MY CAR!!!!

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am81t1on

Nov 2, 2013

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Sales experience was the worst. After having the car for a little over a month, the belt made noise when starting the car and the inner fender on the passenger side was broken. The service manager did not even take the initiative of looking at the car. The used car manager only took my name and number stating he will contact me. The financial services manager and sales associate told me I could not return the car and gave me the "I dont know". On a similar note, I was offered a sales position at the dealer after inquiring and speaking to Anson Castillo, David Lee, and Paul Agosti and kept being given the run around as to the status of my application. The entire staff in the dealer are basically dogs with clothes. The poorest overall customer service!! It just stinks!!

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Carmen Figueroa

Nov 1, 2013

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Emilio Cruz is a great sales person, he took the time to explain everything. He even went above and beyond his job duty he called me many times and informed me of cars he had that he felt I would like. Emilio was very patient which is what ppl like people don't like when dealers are pushy. I visited 3 other toyota dealers but knew I wanted to buy from Emilio. I have a few friend that I know will be looking for a new car in the up coming months I will surely recommend Emilio. I recommend Emilio to anyone who is looking to buy or lease a car. Thank you Emilio for all your help and thank you for being a person who cares not just someone who wants to make money.

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Doykeene

Nov 1, 2013

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This place is great. For the second time in a row I have had a great experience at westchester Toyota. The first car was for me and now it was my daughters turn and Emilio really delivered a great service. From beginning to the end of the process. There was no need to come back a second time to renegotiate. I will come again to purchase another corolla. Thank you Westchester Toyota for this great experience, and keep up the great job Emilio Cruz.

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Doykee914

Nov 1, 2013

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My experience in the dealership was wonderful. I would like to thank all the persons that's were involved. Mr. Cruz did an outstanding job from beginning to the end. Even with my tuff negotiating. I will send anyone that I know to Emilio Cruz. Thank you Westchester Toyota.

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rav4momma

Nov 1, 2013

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My salesman, Nelson Munoz, was very professional, friendly and knowledgeable. He took the time to answer all of my questions and explained all of the vehicles features in great detail. I did not feel rushed at any time and received great customer service. My experience at Westchester Toyota was a very positive and enjoyable one.

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ozthebarber

Oct 31, 2013

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My experience with Westchester Toyota was satisfactory . I got the car i wanted and the service was good.Nicole was helpful/informative about the vehicle and provided great customer service. I would recommend Nicole and this dealership to others.

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Puente123

Oct 31, 2013

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Westchester Toyata is one of the best dealers I have ever seen. I went to look for a car and I was fascinated with it.They gave it to me the same day I went.They have good staff services and the one that helped me was Ricardo Paredes .I got attended so well by him .There car is so economic.Till this day I'm so fascinated with the car. Thank you Ricardo Paredes and Westchester Toyata for helping me find the car that I was looking for!

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elias sabha

Oct 31, 2013

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Mohamad and the entire Toyota staff was great. 5 stars for excellence...

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robert

Oct 31, 2013

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Overall an excellent experience from beginning to end. The salesman and his manager were very helpful and did apply too much pressure in terms of dollar figures and vehicle options. The process did take a bit longer than I had hoped it would, but it was a Saturday (making the purchase, Mon.-Fri., 9-5pm,might have gone a little faster). And the product? What can I say... its a completely redone, brand new Toyota Corolla!!! The first Toyota Corolla I've ever had that feels luxurious and sporty( and cool, too). Definitely, not an econo-box. Thanks Toyota for making another great car, and the staff at Westchester Toyota for hooking me up with it. See you next time I need a vehicle.

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alice418

Oct 31, 2013

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Mr. Padilla was an excellent representative for Toyota I wii definitely use westchester toyota dealership again as long as Mr. Padilla work there. he is great.

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carfigure1

Oct 31, 2013

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Emilio Cruz is a great sales person, he took the time to explain everything. He even went above and beyond his job duty he called me many times and informed me of cars he had that he felt I would like. Emilio was very patient which is what ppl like people don't like when dealers are pushy. I visited 3 other toyota dealers but knew I wanted to buy from Emilio. I have a few friend that I know will be looking for a new car in the up coming months I will surely recommend Emilio. I recommend Emilio to anyone who is looking to buy or lease a car. Thank you Emilio for all your help and thank you for being a person who cares not just someone who wants to make money.

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cirilo61

Oct 31, 2013

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My experience at this dealer was excellent with salesman Pablo Diaz. He showed a lot of dedication in trying to sell the car. I would recommend him as a real good salesman.

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diliam

Oct 31, 2013

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i purchase my new 2013 rav-4 at westchester toyota. jaime gonzalez was my sales person. he was very professionaland help me decide wich model was the perfet one for me. all personel at westchester toyota was very profesional and helpfuli will recomen all my family and friands. thanks westchester toyota..

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ewilliams44

Oct 31, 2013

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From upper management to the sales person I worked with they worked with me to get the deal done on my leasing of this new car.Mr. Cruz took my on a test drive, he showed me the features of the car. He was very professional in his approach in dealing with me.He was great. And when I did get the car. he changed my plates and attached my phone to the bluetooth system in the car.I have nothing but good things to say about Emilio.

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Elanstephenson

Oct 30, 2013

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I am pleased with the service from my dealer, Nikki (Nicole Fletcher) at Westchester Toyota. She is friendly (not your typical "sales person" ) and takes the time to work realistically with you as a person. Great time management and organizational skills also! I would recommend her to any of my friends or family looking to buy a Toyota.

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LuzFigueroa

Oct 30, 2013

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Jesus and Fabio were amazing! This is my third car that I have bought from this dealership and I keep going back because of the excellent service I receive. Jesus showed me how to work everything in my car and Fabio made the delivery leasing process very easy. I love Westchester Toyota and you guys can be certain that I recommend all of my customers to you guys! Thank you for all your help.

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bori1977

Oct 30, 2013

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"Thank you so much for everything Westchester Toyota. Your staff made me feel so welcomed. I will definitely recommend the sales person Mr. Francisco Romero because he took his time to explain every detail on the Toyota Highlander 2013. I will definitely continue to do business with you. This is my first Toyota vehicle and so far so good and I am very happy with my purchased. Thank you so much. Lucy"

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fabiana

Oct 29, 2013

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I was VERY pleased with the service I received from Silvija. She was very friendly, courteous, and was amazing with my 2 year old, who was having a little tantrum :). I would highly recommend Silvija to anyone who is looking to purchase a Toyota. I would rate her as an EXCELLENT salesperson. Overall, the staff that I dealt with at Westchester Toyota, from the manager to the financial officer and insurance agent, was very friendly.

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angielopez78

Oct 29, 2013

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I had a very nice experience at Westchester Toyota dealership. The salesman Mina Aziz, al always, was very friendly and professional. In fact, this is my 3rd car that I purchased from him. The first time I went to shop around, I went to 3 different dealerships but none of the salesmen were good enough to convince me to get a car. I was about give up, but I friend of mine told me about this dealership... I had the the privilege to find Mr. Aziz to assist me. I had a lot of doubts, but with Mr. Aziz professionalism, all those doubts went away, and he made me feel confident about my purchase. So after the deal was approved, I met Mr. Fablo Kola. He explained to me everything with such detail and professionalism that every time I wanted to see a new vehicle, I went to them. The three times I went to buy a car, I went directly to them because I was sure I was going to get the best assistance that there is. And I always recommend them to my family and friends. For me, Mr.Aziz is the best Salesman, and Mr.Kola is the HOTTEST finance manager! "With all respect" :) Best team ever. Keep up the good work, and I'll keep sending customers

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jlbslp

Oct 29, 2013

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These guys were great! Very friendly, very helpful--made the usually horrible car buying experience comfortable and easy. Would highly recommend buying a car here.

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tcallahan923

Oct 29, 2013

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Where to begin.... We leased a 2012 Highlander from Tristan George last year and he has truly become a friend. He was the most honest person we had ever met. We walked into the dealership at 8pm thinking we would just look at the car and he stayed with us until 1am and we traded in our Lexus and took the car home that night. We were interested in trading in our lease early and getting the 2013 Highlander. We called Tristan and he set up us with Rob Kundid. We sat with him for an hour Saturday afternoon and it was like talking with an old friend. We sat back, there was NO stress and he was honest and extremely friendly. Our experiences are NOT the typical care dealer experiences. I leased Lexus' for years and it was such a hassle to even step foot in the dealer. I actually came to hate when my leases were up. After meeting Tristan and now Rob, we will definitely stay with Toyota for a long time. They went above and beyond and transferred not only the plates from our car but the EZ pass as well as everything we had in the car. Rob took the time to go over EVERY aspect of the car with us. He even downloaded an app to our Iphones so that we could sync everything to our phones with ToyotaEntune. They have insurance as well as registration that is done on premise. They even did window etching to save me more money on my insurance. I worked with Dennis Clarke to get all of the paperwork signed and he made sure we were aware of all of our extra options such as Gap Insurance as well as the Excess Wear and Tear agreement. I can't begin to tell you how easy these guys make it to lease a car. You really feel like you are hanging out with friends and then you somehow leave with a new immaculate car at the end of the visit. I will recommend them to anyone in the market for a new or used car. Tristan even came to work sick because he knew we were coming in, that's dedication. The staff that they have there are all friendly and seem to all get a long really well. Definitely check them out!!!!!

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torresf1

Oct 29, 2013

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I was VERY pleased with the service I received from Silvija. She was very friendly, courteous, and was amazing with my 2 year old, who was having a little tantrum :). I would highly recommend Silvija to anyone who is looking to purchase a Toyota. I would rate her as an EXCELLENT salesperson. Overall, the staff that I dealt with at Westchester Toyota, from the manager to the financial officer and insurance agent, was very friendly.

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mesolongi2000

Oct 25, 2013

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I was very satisied with the people that worked at toyota.Especially Franchis castillo was very helpful with everything.I want to say thank you again to Francis Castillo cause he helped me a lot to get my new car.

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briggsumd

Oct 23, 2013

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I arranged a visit to come in to Westchester Toyota to purchase a car advertised online. I even offered to make a deposit. I live far away and did not want to waste my time if it was not available. They assured me that they would reach out if anything had changed and they do not take deposits over the phone. I called numerous times the day before to make sure things were a go. The day of driving up for the visit, while still in my car, I received a phone call from Westchester toyota. They asked if I was still coming in and when I replied yes and asked if the car was still available, they told me they sold it the night before. They gave me their word they would notify prior to the car being sold (since they do not take deposits). Not only did they lose a customer ready to spend their money but they solidified how shady they do business! I wouldn't recommend anyone to this dealership. You can find other good deals and more honest folks then Westchester Toyota. Due to their bad business practice they ruined an entire day I had planned and lined up to purchase a new car.

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Themissnina15

Oct 22, 2013

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I came in today to lease a vehicle I was very interested in a Toyota Camry . I was greeted by Yorcarys Cabrera she was very courteous and friendly. I told her how this was my first car and I was nervous and hesitant she explained everything to me step by step which she did very well every detailed was explained to me. She delivered excellent customer service and she made the process so simple as well as her manager Pedro Segura. They were both very professional and I left very satisfied and content with my purchase. I would recommend my family and friends to visit Westchster Toyota if they are looking to purchase a car.

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dempsey58

Oct 20, 2013

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I took my daughter shopping for a new compact suv over the weekend and I have to say that we received such great service and attention by Ricardo and Pedro that the decision to buy from them was a very easy one. Between the two they made sure that my daughter understood all the choices she had regarding model and equipment. The finance part was also great and everything was clearly explained to us in detail. The entire process on our second visit took less than 3 hours and they even handled the insurance for us.

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Mary & Steve A.

Oct 19, 2013

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My wife Mary and I have over the years purchased 5 cars from Westchester Toyota. The sales staff from introducing themselves to knowledge of the product they are selling is out standing. From the front desk and the lovely Patricia to the manager David Lee to the finance professor David they cannot be beat..

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princessmax2

Oct 19, 2013

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My wife Mary and myself over the years have bought 5 cars from Westchester Toyota and the experience was awesome. From Patricia greeting us at the front desk to the general manager David Lee assigning us a sales person, to the finance manager David Grin and of course Recardo our sales person everything was great.

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dkarounos

Oct 10, 2013

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I just returned a lease and the guys at Westchester Toyota did a great job handling the return and helping me lease my new vehicle. It was a pleasure thank you.

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dkarounos

Oct 10, 2013

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I just returned a lease and the guys at Westchester Toyota did a great job handling the return and helping me lease my new vehicle. It was a pleasure thank you.

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DarrenR

Oct 5, 2013

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I went to Westchester Toyota, to find out about buying or leasing a car. Upon arriving, I waited ten minutes for a sales manager and then was taken care of very well by the sales associate Mina Aziz. He was able to help me with everything I needed in a very efficient manner. I was very happy with every aspect of the business transaction.

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Sulabh Jain

Oct 5, 2013

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I had the worst experience ever. They cheated me. I went there for leasing a Toyota highlander and had agreed on a price and paid the first month payment. When I went to actually pick the car after all paperwork was done they asked me for $1000 more for some rebate that was not valid. Beware of this dealership. They will try to suck up every penny from you. The staff (Pedro Segura) was also very rude and wasted hours selling crapy add on insurances.

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Sulbs22

Oct 5, 2013

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I had the worst experience ever. They cheated me. I went there for leasing a Toyota highlander and had agreed on a price and paid the first month payment. When I went to actually pick the car after all paperwork was done they asked me for $1000 more for some rebate that was not valid. Beware of this dealership. They will try to suck up every penny from you. The staff (Pedro Segura) was also very rude and wasted hours selling crapy add on insurances.

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FirstTimeBuyer13

Oct 5, 2013

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It starts with an internet sales agent giving you a false quote. In my case it was Sherene L. When you visit the dealership, you are greeted by a sales agent who will very happily inform you that those prices were wrong and that instead there is a $1,000 dealership fee as well. If you complain the sales agent Tristen G. will inform you very rudely that you are wasting his time. Whatever circumstance might warrant and you end up buying a car from them and then tell them later that you were not treated appropriately, someone from customer service (David L.) will call you to apologize and maybe refund you some of the money that you paid them. After that everyone will just go poof and will be rude to you if you try to call them again or ask about your refund.Why even bother dealing with these guys? I dont know who is posting reviews for them here but they have a number of bad cases like mine on another website. Just Google it yourself.

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darrenr213

Oct 4, 2013

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I went to Westchester Toyota, to find out about buying or leasing a car. Upon arriving, I waited ten minutes for a sales manager and then was taken care of very well by the sales associate Mina Aziz. He was able to help me with everything I needed in a very efficient manner. I was very happy with every aspect of the business transaction.

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jasongarcia6

Oct 2, 2013

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we were first drawn to the toyota highlander. we looked up local dealers and decided on westchester toyota scion. upon our first entrance to the dealer my family and i were greeted by a warm smile from mr. jonathan laureano. jonathan and john madera were so helpful in arranging our preferences and in a matter of days we drove off on our first toyota vehicle. this was my first car purchase and westchester toyota has definitely set the bar for any future vehicle purchases.

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ritacuevas17

Sep 27, 2013

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Mr. Berry is very professional and easy to communicate with. He returns phone calls quickly. The atmosphere at the dealership is friendly and professional at the same time. The options in terms of financing are explained in detail so I was able to choose the best option easily.Rita Cuevas

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Susanmdeutsch

Sep 27, 2013

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Damion has continued to take care of all of my needs on my Toyota Highlander even almost two years after I purchased the car. He is top notch .

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Karene H

Sep 25, 2013

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I was looking to trade in my vehicle for something newer I had a few vehicles in mind. My husband and I went to teddy Nissan and it was just a waste of time. We left and went to Westchester Toyota. When we get there it was a totally different atmosphere. We weren't sure with whom we were going to meet with. For one we sent an appointment up with Samantha thinking she was the sales rep. When my husband and I pull up in the drive way area there was a sales rep outside and we ask him where should we park he said anywhere was good. We ask for Samantha and he said she was the receptionist who set up the appointment for the sales rep. He introduce himself as Emilio. Needless to say from we sat down with him he blew my husband and myself away. He wasn't too forceful. He was attentive. He didn't try to make us get something that we didn't want. For me being too aggressive can be a turn off. He wasn't like that at all. He was genuine and overall a excellent sales man. I would refer him to anyone. In no time my husband and I got what we wanted. Also we trade in our 2005 Hyundai and believe it or not we got pretty much what we were asking for. Emilio Cruz was excellent from start to finish. We would definitely recommend him to anyone. Thanks Westchester!!!!!!

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niknock

Sep 24, 2013

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I was looking to trade in my vehicle for something newer I had a few vehicles in mind. My husband and I went to teddy Nissan and it was just a waste of time. We left and went to Westchester Toyota. When we get there it was a totally different atmosphere. We weren't sure with whom we were going to meet with. For one we sent an appointment up with Samantha thinking she was the sales rep. When my husband and I pull up in the drive way area there was a sales rep outside and we ask him where should we park he said anywhere was good. We ask for Samantha and he said she was the receptionist who set up the appointment for the sales rep. He introduce himself as Emilio. Needless to say from we sat down with him he blew my husband and myself away. He wasn't too forceful. He was attentive. He didn't try to make us get something that we didn't want. For me being too aggressive can be a turn off. He wasn't like that at all. He was genuine and overall a excellent sales man. I would refer him to anyone. In no time my husband and I got what we wanted. Also we trade in our 2005 Hyundai and believe it or not we got pretty much what we were asking for. Emilio Cruz was excellent from start to finish. We would definitely recommend him to anyone. Thanks Westchester!!!!!!

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Unhappy shopper

Sep 23, 2013

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It was nothing but one big lie from the beginning!! I called 3 different times to get the "out the door" price and was told the same number all 3 times. I specifically asked if this number included destination charges, documentation fees, etc and was assured it did. Wrong!! While filling out the paper work, they added $810 for destination. When I questioned the charge, Dave, the finance manager said that the people who work at the call center are told to say anything to get you in the door!!! Then Dave said, if I wanted the 0% financing offered by Toyota, they HAD to charge extra for destination fee. I walked out!!! DO NOT TRUST THESE PEOPLE!!! MAKE YOU YOU READ ALL PAPERWORK VERY CAREFULLY BECAUSE THEY LIE AND TRY TO ADD EXTRA FEES!!!

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Devon Murphy

Sep 20, 2013

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Yocarys Cabrera was very helpful, knowledgeable and professional to work with. She made our first experience with Toyota easy and pleasant. We leased the corolla sport and love it!! The overall service Toyota provided was exceptional from the sales to management to finance! Thank ou for a wonderful experience!!

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Arilerxa1

Sep 20, 2013

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I had a really good experience at this establishment when I started shopping around for a new car.as a single lady buying a car it felt a little intimidating but having a women that understood my position was a great experience. she was really efficient. Yorkarys was really outspoken and knowledgeable of everything i asked and more. sale people like that are hard to find . I will definitive go back to buy my car there and recommend family and friends with the experience I had with that young lady.

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Devmurph

Sep 20, 2013

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Yocarys was very helpful, knowledgeable and professional to work with. She made our first experience with Toyota easy and pleasant. We leased the corolla sport and love it!! The overall service Toyota provided was exceptional from the sales to management to finance! Thank you for a wonderful experience!!

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Aguffanti

Sep 17, 2013

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Buying a new car is never an easy decision. It's a big purchase and one that I must live with. The staff at Westchester Toyota was very Helpful during the process; discussed needs, many options available, very patient in explaining and answering all of my question. In particular, Anson Castillo, Jorge Ortiz, James McAuley, and Pedro Segura. I am proud to own another Toyota. My previous Camery served me well and I am Sure my New Corolla LE Plus Eco will exceed!

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bigjoeb

Sep 16, 2013

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Juan Perez sold us a lease rav4 2013 Toyota for a great price with all benefits=He explained everything and called us at least 3 times after the sale to see if we were satisfied or had any questions-he is definitely the "best of the Best at Toyota in yonkers. We would recommend him to anyone we speak with and we have already--The Barletti's(Mary and Joe)

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etho1416

Sep 16, 2013

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Very disappointed with their repair shop.Most importantly, their prices are very high. Almost $400 for a front brake job on a corolla??? And that is with only refinishing the rotors not even putting on new ones.And $300 to replace the drive belt? That is wayyyy too much, even for the area.I turned down almost all the repairs they suggested and did them myself. To bad for them because I was willing to pay a fair price, but not their inflated nonsense.Worst of all, while they were looking at my car. they managed to throw away my rear license plate bracket and put on one of theirs with their giant logo on it. I do not appreciate them throwing out something I BOUGHT. And even worse, they jammed one of their license plate brackets onto the front of my car and damaged the bumper in the process! They stripped the screw hole so my license place is falling off and the ripped off a bunch of the plastic on the bumper. They offered to mail me a new rear plate holder. As for the front bumper they damaged I am going to have to take a vacation day to take it in their and insist they replace my bumper (which I doubt they will).To be honest if they did not spend so much time ripping peoples license plates off maybe they would not have to charge as much!

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Jessicared1

Sep 15, 2013

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Came to see about financing a car my credit was bad but juan made sure I would leave with a car him a james did everything possible.and I got a great car im so happy and thankful for the hard work they did to help me.

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jtag335

Sep 13, 2013

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We went to Westchester Toyota because they had the largest number of cars. We needed to trade down to a commuter car and lower our payments, Juan Padila was very helpful, got along great with my wife Nora, and after showing us a sport corolla we told Juan we just wanted a base model. Well we drove out in a near mint base corolla, just the color Nora wanted and much lower miles than our trade in, only 11,000. Juan got us just what we wanted, we recommend Westchester Toyota to anyone looking for a car.

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nchahwan

Sep 9, 2013

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Juan was very helpful, honest and friendly. He did not let me leave without getting what I want. He worked very hard and made this process easier and enjoyable. Everyone was very helpful and welcoming.

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Crystal D.

Sep 9, 2013

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Best service ever!!! The dealer Angel Diaz was exceptional.. Great customer service. He was very friendly, knew exactly what I was looking for.... He made great suggestions for what would be a better deal and better car for my standards. I really appreciated his patience and willing to make it work for me... He didn't seem desperate to make a sale but rather more concerned on getting the right car for me!! I would definitely recommend this dealership and Angel to anyone who is looking to but a car!!!

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Dan

Sep 9, 2013

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I had gone to Westchester Toyota to look at cars. The service was great, they answered all the my question and even more. They should me the car that would work for me and was most affordable. I would deffinetly return to this dealership to buy my car.

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Elijah

Sep 9, 2013

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Great customer service!!! The dealer Angel Diaz was very helpful and resourceful!!! Made me feel very comfortable and not pressured at all to buy if I wasn't ready!!!

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Jelena SC

Sep 9, 2013

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Great service, great dealers, overall great dealership... Exceptional customer service... Felt very comfortable and not pressured to buy anything

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Serenity

Sep 9, 2013

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Great customer service, very nice people.... Good ambiance!!!

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Zachary

Sep 9, 2013

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My dealer was Angel Diaz, and he was very great... He knew what he was talking about and was very good at his job. He has exceptional customer service skills and is very good with listening to what I was looking for and making comparable suggestions... I would definitely recommend him to a friend or anyone looking to buy a car!!

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63fddhohny

Sep 9, 2013

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My husband and I bought a Toyota Prius at Westchester Toyota last week. Our experience was very good. But my reason for writing this review is the particularly good service we received from our sales associate, Damien Foster. He was informative, straightforward and efficient. Absolutely none of the usual car salesman shenanigans. He made a followup call two days later and invited us back for a tutorial on the navigation system in the car, when it became clear we were not catching on to it so quickly. Again, helpful, informative, responsive. Excellent experience. Thank you!

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Mohammed Ali, Jody Lichtman

Sep 8, 2013

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I went into Westchester Toyota with the hope of getting a Camry in my price range. Mohammed was kind enough to take the time of walking me through the best fit of a Camry. He introduced me to Jody who made the numbers work to fit my budget. I am amazed that I got a New Camry. I would definitely recommend these guys.

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jmeyers3721

Sep 8, 2013

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I went into Westchester Toyota with the hope of getting a Camry in my price range. Mohammed was kind enough to take the time of walking me through the best fit of a Camry. He introduced me to Jody who made the numbers work to fit my budget. I am amazed that I got a New Camry. I would definitely recommend these guys.

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arcati,

Sep 7, 2013

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Here's what I encountered. Thursday evening called internet dept with #s of 2 certified corollas. Verified they were in stock, made appt for test drive on Friday, noon. Arrived for test drive, was told cars were not in stock because internet listings not always current. Sales agent recommended another corolla,1 year newer, similar mileage. I asked about price and was quoted something $3000 higher than cars I thought I'd be driving. I refused the test drive so the agent left to speak to someone. He returned with a new price, $2700 lower?! Since he was waiting on several customers simultaneously he couldn't take me for the test drive. Another, very pleasant rep, came with me. When I returned the original sales rep and I discussed $. We couldn't come to a meeting of the minds so his manager got involved. When I asked for a bottom line # I was told that wasn't possible because Toyota always added on fees at the end; he had no control over them and didn't know how much they'd be. But he'd "take care" of them. I waited quite a while in the dealership before I got to the test drive. While waiting I heard one employee, who I assume to be a manager, screaming at another employee, telling him, among other things, that he hadn't done his job. The screaming lasted several minutes. I also observed a couple, who had wanted assistance looking for a Sienna, walking out of the shop. They were pursued to their car by a sales agent, who spoke to them for a few minutes as they sat inside their vehicle. The couple didn't return to the shop. I just signed a contract at another dealer's, who gave me the bottom line figure before I made up my mind. You decide if you'd have gone elsewhere.

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kealcc

Sep 4, 2013

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Juan Padilla in Sales was welcoming, friendly, courteous, and very informative. He went above and beyond to meet our needs and budget. He truly knows the definition of customer service. First time leasing a vehicle and I am sure we will lease again.James McAuley in financing explained the payments and various insurances thoroughly. We had a seamless experience at Westchester Toyota.

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PROFSHELL1

Sep 2, 2013

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Suraju Murtala was extremely friendly and helpful. He also showed a great deal of patience and understanding during a prolonged period of negotiating. He went out of his way to be accomodating and to demonstrate details of the car. I have recommended him to friends and neighbors. I wish him well.

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Eugenio12

Sep 1, 2013

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In august 31,2013 My experience with Jesus ,Feliz and Fabio took it to another level to make my experience exceptional.. I told him what I need it and he got it. Am really happy with my new corolla and I will recommend family and friends to buy here .Great job guys keep it up

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antonia irizarry

Aug 31, 2013

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My Sales Representative was Jesus Suarez who in my opinion is an extremely important asset to Westchester Toyota Dealers. At first, I was skeptical purchasing a car and finding a car within my budget range. Jesus made my entire experience from excellent customer service, buying, and helping me chose the best of the best. Words cannot express how I appreciate dedicated employees like Jesus Suarez. Employees like him give the company an outstanding reputation. Thank you for providing nothing but the best. I will return soon!

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netty

Aug 31, 2013

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Been shoping around for the perfect car for my low budget. Finally came across damion at westchedter toyota and my search was over.

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Sitardove

Aug 31, 2013

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My car purchase was very pleasant . My sales person damion was very patient. Fabio gave is very good financing and protection plans on my new Toyota Camry . Thank u Westchester Toyota .

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BenjaminPowell

Aug 31, 2013

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I purchased a Toyota corolla from Westchester Toyota and the service and treatment were excellent. The moment I walked in I was greeted by Juan my salesperson I explained to Juan what I was looking for in a car what payment I wanted to be at and what amount of my I wanted to put down. Juan right away put me in the car that I needed that fit all my criteria. The paperwork process was rather efficient from the moment I got to the dealership to the moment I left it took 1 hour 30 minutes to complete the whole transaction. My experience at Westchester Toyota was a good experience especially due to the fact that I was pressured by Juan to buy a car instead I was guided throughout which is the opposite of what we expect when walking into a car dealership.

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Yahaira1011

Aug 30, 2013

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My mom and I walked in looking to return a lease, Suraju was very thorough in explaining our options. He was very courteous and patient with us, even when we kept asking the same questions repeatedly. He was kind enough to demonstrate to us how to use the touch screen radio, sync the Bluetooth with our smart phones, and help us transport some items from our old car into our new car. Our overall experience was great!!

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SilviaE

Aug 25, 2013

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I drove from New Hope Pennsylvania to pick up a Scion iQ that no one else could get me. I shop every dealer in PA, NJ and NY. These guys pulled some strings and got me the iQ that no one else could. Thanks Westchester Scion

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peter1000

Aug 24, 2013

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This gentleman was very explicit and direct to the point. He was honest about the facts. .He was not deceptive in an attempt to lure you to buy. I had a great buy and will do it again. This salesman is a model for all salesmen.

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Maureen Cat

Aug 24, 2013

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Picked up a new Scion from Westchester Toyota this past Wednesday. The really made it quick and easy. They found me the color of the FRS I wanted and got it delivered to me in 2 days. I can't wait to drive my new FRS. Thanks to everyone for making this an easy transaction.

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long time customer

Aug 22, 2013

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I went into Westchester Toyota because my 1998 Camry which I did buy there was on it's last leg. I loved my Camry but it did have128,000 miles on it and I wanted to trade it in for a used smaller more fuel efficient Toyota like a Corolla. Anyways I went in kind of nervous of course and the nice sales guy Jorge Ortiz showed me a couple of used cars. The best part of my experience was that when I returned from the test drive on a cute Scion XD one of the managers walked up to me and said he recognized me. Turns out the Manager's name is Anson Castillo and he was the salesman who sold me my Camry back in 1998; I couldn't believe he was still there! Well Anson made sure I got a great deal for the Scion and gave me a nice trade in on my Camry. Most of all he, Jorge, and Jorge's manager John made me feel so comfortable throughout the entire process. Although this might be my last car, I will surely recommend these guys to anyone I know in need of a car!

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Winchester Toyota Used Car Customer

Aug 20, 2013

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I contacted the dealership via email regarding used Acura TL advertised on cars.com. I received an email confirming that the car was in stock and available. I then scheduled an appointment to see the car. Right before I left my house to go see the car I called the dealership to confirm that the car is still available, I spoke to David Hsu who confirmed that the car was still available, after telling him that I was on my way there he said he would make sure the car is pulled up and salesman is available to show me the car, he then sent me another email confirming my appointment. When I arrived at the dealership, the place looked unorganized and there was no one to help me. Finally when the salesman became available, I was told that they cant find the keys, after standing around for 30 mins, I was told that the car was actually sold this morning. If you like being lied to and deceived this is the place for you. If you are serious about buying a car stay away from this place, don't believe anything these people advertise on line. I am sure that all of the positive reviews on cars.com are written by dealership employees themselves. The management of this dealership is dishonest and deceiving and don't deserve your business.

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Lisa C.

Aug 19, 2013

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I just recently got my license and I bought my 1999 Toyota Corolla at this dealership. Steal of a deal, $5,000 for a pristine vehicle with only 40,000 miles on it. I dealt with a guy named Suraj, short for Suraju, and he was so helpful. I didn't know anything about buying cars, licensing, car specs, ANYTHING! Suraj was super-helpful and I never felt pressured. He got the CarFax for me to look at the vehicle's history, showed me the car and how to maintain it, and even helped me understand the insurance options available for a new driver like me. When we were checking out the car, he (not me) found that there was an issue with the hood latch, and immediately sent the car down to the fix-it shop to fix it, free of charge before I purchased it. That was awesome. If you come to Westchester Toyota, try to get Suraj to work with. He is the man.

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Luminastra

Aug 19, 2013

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I just recently got my license and I bought my 1999 Toyota Corolla at this dealership. Steal of a deal, $5,000 for a pristine vehicle with only 40,000 miles on it. I dealt with a guy named Suraj, short for Suraju, and he was so helpful.I didn't know anything about buying cars, licensing, car specs, ANYTHING! Suraj was super-helpful and I never felt pressured. He got the CarFax for me to look at the vehicle's history, showed me the car and how to maintain it, and even helped me understand the insurance options available for a new driver like me.When we were checking out the car, he (not me) found that there was an issue with the hood latch, and immediately sent the car down to the fix-it shop to fix it, free of charge before I purchased it. That was awesome.If you come to Westchester Toyota, try to get Suraj to work with. He is the man.

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MiszDria

Aug 15, 2013

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Best experience, I have ever had buying a used car. The service was great, couldn't have asked for anything better. Sean Berry was a great person to work with and he did everything possible to make sure I got the best deal and Joe Kundrat did everything he could to make sure that I was comfortable with the payments.

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Bobcozzi

Aug 15, 2013

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Well run operation -friendly, competent, & professional staff. A very positive repair experience. Special thanks to Kris & Willy who were great throughout the repair process. Thanks!

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Rav4 XLE

Aug 12, 2013

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I was in a tough financial situation in June. I had a new car and a used car - both with loans. My insurance premium had gone up and I could no longer afford the insurance, maintenance, and car payments for both cars. I took them to Westchester Toyota and they gave me a very, very good trade in deal. I was able to close both of the loans on my cars and have some money left over for a down payment on a new Rav4. The negotiations were tough but Westchester Toyota worked its magic and in the end, they made the deal work for me. They even worked hard to put me in one of their XLE Rav4s which was equipped with great options. I was worried I would drive away with a base model vehicle. Thanks to Rick Hall, John Madera, David Grin, and David Lee I am very happy with my new car and the deal that I drove away with. I highly recommend this dealership and their sales/financial team to anyone looking for a Toyota.

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pereiraone89

Aug 12, 2013

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I was in a tough financial situation in June. I had a new car and a used car - both with loans. My insurance premium had gone up and I could no longer afford the insurance, maintenance, and car payments for both cars. I took them to Westchester Toyota and they gave me a very, very good trade in deal. I was able to close both of the loans on my cars and have some money left over for a down payment on a new Rav4. The negotiations were tough but Westchester Toyota worked its magic and made the deal work for me in the end. They even worked hard to put me in one of their XLE Rav4s which was equipped with great options. I was worried I would drive away with a base model vehicle. Thanks to Rick Hall, John Madera, David Grin, and David Lee I am very happy with my new car and the deal that I drove away with. I highly recommend this dealership and their sales/financial team to anyone looking for a Toyota.

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KatherineSokolnikoff

Aug 9, 2013

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Sean Barry made every effort to accomplish the sale with efficiently and took care to be sure that I was pleased with all the details of the condition of the car involved in the sale. He returned calls or texts promptly. David Grin was also a pleasure to deal with on the financial end. He worked with me to arrange the most advantageous exchange of my car for a new one, and was able to get all the paperwork in order within 24 hours. The two of them made my experience buying a used car a very agreeable experience.

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GFalkin

Aug 8, 2013

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Both Tristan George and Joan Rivas where absolutely fantastic to work with -- they both went out of their way to make my experience leasing a new car convenient, they answered all my questions and gave me all the information I felt I needed to make a decision, and they were a pleasure to work with. I felt like they also offered me an excellent deal to get my business. If you're thinking of getting a Toyota and live in the area, I strongly recommend you give them a call.

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GregF

Aug 8, 2013

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Both Tristan George and Joan Rivas where absolutely fantastic to work with -- they both went out of their way to make my experience leasing a new car convenient, they answered all my questions and gave me all the information I felt I needed to make a decision, and they were a pleasure to work with. I felt like they also offered me an excellent deal to get my business. If you're thinking of getting a Toyota and live in the area, I strongly recommend you give them a call.

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ahosh

Aug 8, 2013

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Juan was a terrific salesperson and made the process very easy. We came to an agreement on a price very quickly and were very happy with his easy going and straightforward manner. He got us exactly what he wanted and was very attentive to our needs. I highly recommend him. James was terrific as well and made the finance process clear and easy.

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Lachercha_11

Aug 5, 2013

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I'm so happy and thankful that I went to this dealership, because they have great customer service. Thanks to Ricardo Paredes he was very helpful and patient during my selection. I'm glad I have the car of my dreams. I'm looking forward to using your services again. I highly recommend this dealership for a car purchase my best experience by far!!! Thanks again!!

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Rsinger31

Aug 3, 2013

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I had an excellent experience at this Toyota dealership. We were welcomed in quickly, were helped in a quick manner, tested the car I wanted, the dealer was very kind and helpful. He even gave us a ride to my apartment and picked us up the next day to make the deal. They were honest, helpful, considerate, and patient. I was happy that it was an easy process and I did not feel like I was taken advantage of or manipulated in the least bit. I left with the car I wanted and felt good about my experience! Thank you!

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TessaJ

Aug 3, 2013

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They have excellent customer service. Everyone there was very corteous and professional. Kris was very helpful and thorough with explaining everything I needed to know about maintenance for my Prius. I had a very positive experience

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debraklevy

Aug 1, 2013

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Juan was very helpful and very responsive. He personally walked us through the process from A-Z, took us for a test drive, discussed our purchase and leasing options and helped make sure we would be pleased with our minivan,

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magic11

Aug 1, 2013

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this dealership has to be the best dealership ever. i walked in not knowing what kind of vehicle i wanted but my sales person was so calm and seemed to know a little about each and every vehicle on the lot. i ended up leaving with a 2013 camry. i love it thanks westchester toyota

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marnick817

Jul 31, 2013

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I was very impressed with the friendliness and courtesy of the staff. Also the sales person was very knowledgeable and professional. He made me feel very comfortable. He was very thorough and followed through even after I purchased the car. I was very pleased with the service.

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MayaP1

Jul 31, 2013

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Hi,I had a great experience learning about the new Toyota models. Experience was informative and overall gave me a good idea about what car would work the best for me. I would definitely recommend my friends and family to check out this dealership.

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scarlet1005

Jul 31, 2013

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When I purchased my toyota highlander I was very pleased with how attentive Rick Hall was with what I required the vehicle to have along with price. He was a pleasure to speak with and was very thorough when he walked me through the use of the vehicle and its features. He made me very confident of my decision to buy the car. The confidence in what he sells definitely made me confident in my purchase. I will definitely recommend this dealership.

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eddieboy22

Jul 31, 2013

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I had just come in with a few questions seeing how I am in the market for a new car, rick hall answered all of my questions, I wasnt sure that I wanted to go with toyota..but I left knowing ill be back to get my dream car.

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Jpaige

Jul 31, 2013

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I just wanted to take a moment to thank Robert and Pedro for making the purchase of my 2012 Pruis so easy & painl free.They made us feel like family....such a pleasant surprise. I wouldn't have a problem recommending Robert to any of my friends or family . Thanks again for making my husband & me feel so special .

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elluzdiaz

Jul 30, 2013

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I'm giving this rating because I have been into other dealerships where the customer service was so BAD I was uncomfortable and just wanted to leave! Going to Westchester Toyota the vibe was so different from the moment I walked in I was introduced to the sales associate Mr. Berry. He saw me walk in and came right up to me I didn't have to wait. He was very pleasant and very well educated. He was strong with his points and listened to what I was requesting. He made me feel comfortable in trusting him minutes into speaking to him. I would recommend this dealership to anyone especially if they go to speak to that sales associate Mr. Berry.

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HighlanderFlush

Jul 30, 2013

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My husband and I had a great experience with Westchester Toyota while buying our Highlander. Our sales rep Suraju, his boss Jody, the finance person Dennis and the insurance person Bruce were all patient, courteous and helpful as they answered the many questions we posed to them during the buying process. I highly recommend this dealership and the persons mentioned above.

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blue_eyes0973

Jul 30, 2013

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I Went to westchester Toyota to buy a car and I was referred by my cousin that bought a car from Pablo Diaz who showed me that there are a lot good people out there you can still trust, he was very professional , very friendly and when I had to pick up my car he even went to my house and picked me up himself because I didn't have a ride to the dealer, I had the best experience ever and would advice anyone to go to this dealer, thank you guys! Sincerely, Doris.

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Mrs. Talbot

Jul 30, 2013

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I would gladly recommend this dealership due to salesperson Damion R. Foster whom was very professional and had good product knowledge. I happen to be shopping around and was not quite ready to make any decision at that present moment. After meeting Damion Foster he made me feel confident about making a decision at that moment, so I purchased a new car. I want to thank him for helping and hope to see him again in the future. Mrs. Talbot

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510Dee

Jul 30, 2013

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Would highly recommend this location after having had a bad experience with New Rochelle Toyota. As a woman they were helpful professional & answer all the questions even if it was a minor one.Never felt talk down too or treated differently. Would not think twice recommending a female to go lease or purchase a car at this site WESTCHESTER TOYOTA IN YONKERS

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airlanda

Jul 30, 2013

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We had a very good experience at this dealership. The manager (Jody Litchman) is great, accommodating and very helpful considering the situation. About our sales rep Suraju Murtala, he is by far one of the friendliest, helpful, and knowledgeable (and patient) sales representative that we've encountered. My wife and I were very pleased with his services. He's very professional and did not put pressure us at all (unlike others would) in our decision making. I would can go on and on but bottom line, he an outstanding sales person and he makes sure that we are more than satisfied with our purchase. Would I recommend this dealer, Manager, and Mr. Suraju Murtala? - ABSOLUTELY!!!!!!!Thank you guys for making it happen, my wife and I greatly appreciate going the extra mile (above and beyond)Sincerely,Alex and Liliana(Greenburg, NY)

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blue_eyes0973

Jul 30, 2013

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I Went to westchester Toyota to buy a car and I was referred by my cousin that bought a car from Pablo Diaz who showed me that there are a lot good people out there you can still trust, he was very professional , very friendly and when I had to pick up my car he even went to my house and picked me up himself because I didn't have a ride to the dealer, I had the best experience ever and would advice anyone to go to this dealer, thank you guys!Sincerely, Doris.

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sullavia

Jul 30, 2013

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This is my second time leasing a vehicle from Westchester Toyota. This time around, I had a few bumps in the road with the negotiation part but thanks to Tristan, he smoothed things over. Some fees were not disclosed to me and Tristan took the time to hear me out and work things through. He was patient and understanding and willing to help fix the problem.I appreciate his dedication in working with me and giving me a satisfied answer in the end.With this high level of customer service, I'm confident I will be returning for a 3rd leased car! For now I will enjoy my new Scion!I recommend you make an appointment with Tristan for good quality salesmanship and customer service.

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lolavolcan9970

Jul 29, 2013

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My visit to westchester toyota was very pleasant, especially my sales representative Ricardo Paredes. He was very informative and answered all my questions. I have already recommended some of my friends and family.

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Happyrav4owner918

Jul 25, 2013

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I wanted to elaborate more on my prior review. My experience with Juan Padilla was truly wonderful. He went above and beyond to make my car buying experience the best that it could be. He made me feel comfortable and at ease, from the very beginning. I never felt rushed or intimidated. He kept in touch with me every step of the way, to assure me that I was going to get my special order new 2013 Rav4. He is a professional and a true asset to Westchester Toyota. I absolutely LOVE my new car!!!

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espojess2013

Jul 23, 2013

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We had a good experience overall. The friendliness and professionalism of our sales representative and finance manager made for a satisfying purchase. They were knowledgeable and offered good suggestions and advice without being pushy. We approached the sale with the amount we were willing to pay monthly and left with the vehicle of our voice within that budget.

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Jay

Jul 22, 2013

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Juan and Tristan provided me with all the information I asked for on buying a used car on there lot , leasing a new car or buying a new car. They were very patient, professional and helpful throughout the whole process . With all of the information it made our decision a very easy one. Thanks for all the help !!!

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Rvickson

Jul 18, 2013

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I had the pleasure of dealing with Mina Aziz and his manager Jody Lichtman. They took the time to answer the myriad of questions I had and worked with me to make sure the new Rav4 fit my budget. They were patient and informative. Thanks guys

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11sev6

Jul 12, 2013

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The Toyota Camry is a very popular car however the se v6 is a rare find with navigation and backup camera because everyone buys the base le 4 cylinder.I look all over for this car and i found one at this dealership.So i called on Monday gave them the year model and make plus the stock number and they said they had it in stock and when can i come in.I said i will get back to them by Thursday. Called back on Thursday and the car was still there and made an appointment for Friday at 6 30 pm. They called me at 1:12 and asked me to confirm the appointment i did and they car was still there. I live a hour and a half away and with the rain coming down i got there around 7:00. Waited an hour and a half. After the first hour of just sitting i decided at least let me go see the car.I walked around outside because it was a certified pre owned Camry and it wasn't there so i ask where else they keep the cars.They said it maybe in the basement but i wasn't allowed to go.So i waited some more and finally it was my turn. Already he was trying to tell me why i didn't want the SE 4 cylinder and i said i drove the 4 and then i drove the 6 and made my decision it had to be the 6 and that gas wasn't any issue. He proceeded to say that everyone was bring back the 6 and getting the 4.So i wondered why the 6 is so hard to find in the NY area? We check on line and in the basement the car was not there!He went to the manager and searched for other branches of Toyota dealerships for it. Sadly there was no success and my hope of finding a good Camry were crushed along with my friends time,gas and toll. I asked him when it was sold he said he doesn't know but "it had to be today" just because i said it was confirmed it was still there today.He also continued to say i could have left a deposit but i didn't know and it was never mentioned to me.I loved this car and i would have gladly put down a down payment.I didn't go through all this just to see "IF" i was going to consider buying this rare car.

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RochelleGreenfield

Jul 4, 2013

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We gave a great rating because the team we worked with took the time and had the patience to listen to what we said. They got us the model we wanted with the options we wanted - for the price we were willing to pay. Everyone was friendly and courteous . Can't ask for better than that. Thanks,

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Precom2613

Jul 2, 2013

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From the very beginning William was very helpful at assisting my wife in choosing the car that had the features she needed within the budget we had planned. Everyone involved in the process was very attentive and showed they cared for our time and our concerns. Sales manager Pedro Segura and Finance manager Dennis Clark made sure we had an excellent buying experience. If you are looking for a new or used Toyota, these people at Westchester Toyota will go out of their way to make sure their customers are satisfied.

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Perot tommu

Jul 2, 2013

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From the very beginning William was very helpful at assisting my wife in choosing the car that had the features she needed within the budget we had planned. Everyone involved in the process was very attentive and showed they cared for our time and our concerns. Sales manager Pedro Segura and Finance manager Dennis Clark made sure we had an excellent buying experience. If you are looking for a new or used Toyota, these people at Westchester Toyota will go out of their way to make sure their customers are satisfied.

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Tunick

Jul 1, 2013

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I currently have 3 Toyotas on lease, one of which was about to expire. All vehicles are Camry XLE V-6 fully loaded. My desire is for a car that is reliable, comfortable, safe, and economic. After getting an outrageously high price on a new vehicle from the dealership I had been working with for the past decade, I pursued a Costco lead to Westchester Toyota. They contacted me immediately and gave me a price in a very timely fashion which I found extremely competitive, all the while conducting themselves with the utmost professionalism. They have earned my future business.

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Bxsite

Jun 29, 2013

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Overall, I had a pleasant experience at Toyota of Westchester. My salesman, Suraju was very helpful and easy to work with. He helped us get a great deal on the car I wanted.

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Teresa G

Jun 28, 2013

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After calling many Toyota dealers throughout the tri-state area getting price/lease quotes and information,Westchester Toyota was the best by far. They offered the best price and terms immediately. There was nothing to negotiate. I couldn't believe my ears and kept calling back to make sure I wasn't missing something. I of course ran to their showroom and met the nicest salesman,Juan Padilla. Everything could not have gone more smoothly or easily. The car was ready to go within the time it took to dot the it's and cross the t's....really amazing. If that wasn't enough, I was doing the legwork for my mom, who lives on Staten Island and could not come to The Yonkers showroom herself, so Mr. Padilla drove the car and paperwork to my mom's house on Staten Island that same day! Mr. Padilla couldn't be more pleasant, efficient or accommodating. If you are looking for a Toyota go to Westchester Toyota and ask for Mr. Juan Padilla.

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lesmeyer

Jun 23, 2013

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ADVERTISED A CAR FOR SALE THAT THEYD SOLD NINE DAYS PREVIOUSLY.On 6/22/13 I saw a car advertised on Westchester Toyotas internet site and expressed interest online. An internet sales person, Gigi, called me shortly thereafter and asked if I would like to see the car. I asked specifically, Is the vehicle still available? She said it was, so I made an appointment to see it that day. I made the hour-and-a-half trip to the dealer, and the car turned out to have been sold nine days earlier. When I asked the sales manager, Tristan George, why the internet site hadnt been updated during the nine days, the best explanation he could give me was that the internet sales people are in a different location. This is the kind of behavior that makes people distrust used-car salespeople.

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Robin T.

Jun 22, 2013

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I had a pleasant experience at the Toyota Service Center in Yonkers, NY. My appointment was for 7am on June 7th. After my car was checked in, I was seen promptly by the Toyota Service Consultant with zero wait time. As soon as my car was serviced I was notified by phone and email that my car was ready. I was impressed. The service was completed earlier than expected and when I arrived at Toyota my car was already in the lot and ready to go! Good Customer Service.

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katieny1

Jun 21, 2013

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I had a fantastic experience at Westchester Toyota! William Ventura greeted me within minutes of my arrival and had me in the exact car I was looking to lease by the end of the day. Each person involved in the process was helpful and friendly and understood my questions and needs. It was the first time I went through the car buying process on my own, and I felt completely comfortable and satisfied. Thank You so much William and the rest of the team at Westchester Toyota!

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johnann

Jun 18, 2013

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My husband and I went to Westchester Toyota/Scion to trade in our older model camry for the new 2013. After the initial "argument" over the price between my husband and Suraju, everything went extremely well. Joe, in financing, was very professional too.

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Rougelover

Jun 11, 2013

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From the moment i stepped into westchester toyota it just felt right. Everyone is super friendly and proffesional. Mr.Cruz was excepional, he informed me about all that i needed to know in regards to my new nissan as well as other vehicles available to me. During our test drive he was very pleasant and accomodating.The service was beyond what i expected from start to finish! Thank you all for making me feel like a V.I.P !! I love my new car!

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Aimee

Jun 11, 2013

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I would highly recommend John Pena to anyone searching for a vehicle. His patience and professionalism made what could have been a stressful experience enjoyable. I never felt rushed in my decision and he took the time to explain all my questions. I felt confident that he was putting me in the car that fit my needs. Johns hospitality and knowledge and that of the dealership in general far surpassed my expectations. Thanks for making this such a seamless process!

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Marielle

Jun 11, 2013

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I purchased my 2013 Sienna from Westchester Toyota/Scion and I am very satisfied with the greeting and service that I was presented with by Emilio Cruz. I would definitely recommend Mr. Cruz to anyone who is interested in I ancient or leasing a new or used per-certified vehicle. He was not only friendly, respectful, and professional; but he was also knowledgeable and helpful regarding my Desired vehicle. Mr. Cruz went above and beyond. Overall, AMAZING!!

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beefclown

Jun 10, 2013

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Pedro/Silvija were both extremely professional and supportive of my financial decisions throughout the car-buying experience. They were able to quickly answer my questions as well as afford me the patience to let me make my own decisions. Overall it was a comfortable and rewarding experience.

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Lamorena

Jun 10, 2013

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I purchased my 2013 Sienna from Westchester Toyota/Scion and am very satisfied with greeting and the service that I was presented with by Emilio Cruz. I would definitely recommend this dealership and Mr. Cruz as the salesperson. Mr. Cruz was not only friendly and professional; but he was also knowledgeable and helpful regarding my desired vehicle.

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terry0506

Jun 10, 2013

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My husband and I had a really great experience in Weschester Toyota. Our salesperson Sylvia was very friendly, knowledgeable and easy going. She listened to our needs and requests and than found us a perfect car!!!! We are going to recommend Sylvia and Weschester Toyota to everybody we know.

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unib1

Jun 10, 2013

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I purchased 2013 RAV4 From Weschester Toyota and I have great experience with Suraju and Dealership. And I recommend Suraju and Westchester Toyota to My family and friends

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darkerknight7

Jun 7, 2013

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I bought two vehicles from this dealership. My first vehicle was a 2013 Fj Cruiser and I had a different sales manager and it was a great expirience. On my second vehicle (2010 Honda Accord) I had a horrible expirience with the sales manager David Grin. This sales manager tends to manipulate the interest charge and numbers on the sales contract. He presents the sales with two options, platinum with a lower interest and warranty, and the second basic and a higher interest rate and no warranty. This way he tricked me on my purchase. He advised me that in order to get a lower interest rate I must purchase the platinum option with warranty. So, he showed me some numbers and made me believe that those numbers were the one I was going to get. He stated that the warranty was for three years. He also stated that I was going to get free maintanence for two years and tire protection. So, after I checked the contract he charged me for everything I had mentioned. The warranty was for one year and/or 12K miles, the maintenance was just for one year. David Grin does not like the customers to go over the sales contract, neither like customers to look at the computer's monitor. Also, he is very rude and has a horrible attitude. He likes to rush customers, so customers don't have much time to check the contract. He mocked me with the numbers and when I received the bill I noticed the numbers he showed me at the time of purchase didn't match the one in the bill. He had charged me for everything he said he was going to and added stuff that i didn't ask for, but he will tell you that it is included inyour plan. He makes money with all the extras, as well with the interest rate. He rises the interest rate, so he can make more money. In addition, he does not like being questioned and/or ask questions about the sale. Because of David Grin I had lost the confidence and trust for the dealership, so idon't think I will buy from them again. But if you choose to visit that dealership becareful with that sales manager david Grin.

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aromero711

May 31, 2013

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I want to thank Toyota for giving me a great experience. I can honestly say I'm a proud owner of a toyota Rav4 2013. Everyone (Anson Castillo) (Suraju Murtala) was very helpful and friendly. I wanted to personally thank you guys! Thank you!!!

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Dmichal1

May 30, 2013

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I had an amazing experience at Westchester Toyota with Suraju Murtala. He was extremely accommodating and went well out of his way to facilitate me getting my first car that I'm absolutely in love with. I highly recommend this dealer and salesman!

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dannyd33

May 26, 2013

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Was warmly greeted as soon as I parked (fair warning: available space is tight and somewhat limited) and walked towards the store. Went with intention to buy a new car with a particular model in mind. Very much appreciated that Juan didn't go too much out of his way to sell me more than what I was looking for, and worked quickly to get paperwork done once I decided. The store was packed so the staff was pretty busy, however Juan always stopped by to let us know whats going on so we're not kept wondering where's the holdup. I can't remember the insurance guy, but that experience was pretty seamless as well. I had already priced a quote with my company a few days before so applying it to the new car was quick; within a minute after the call he was able to quote me something with Allstate but my existing policy was already much cheaper. The only thing I would change is that he get an actual office phone, as speaking to my insurance company over his cellphone on speakerphone just screams tacky/cheap.Fabio was also great, he was working way past his lunch hour due to the busier than normal day, but never hesitated to answer our questions on the various plans, itemizing and explaining ALL fees, differences between APR rates (he originally quoted 4.5% or so, but I qualified for 0.9% for the whole 60 month term if I decided not to take Toyota corporate's $500 rebate offer). In all I'd say it took about 4.5 - 5 hours from the time I parked my old car, took a test drive, traded in the old car, did all the paperwork, and drove out with a new car. If funds ever allow again I'd buy from here again so my wife can have her own car. Staff at this dealership are attentive, low stress, helpful and professional.

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dannyd33

May 26, 2013

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Was warmly greeted as soon as I parked (fair warning: available space is tight and somewhat limited) and walked towards the store. Went with intention to buy a new car with a particular model in mind. Very much appreciated that Juan didn't go too much out of his way to sell me more than what I was looking for, and worked quickly to get paperwork done once I decided. The store was packed so the staff was pretty busy, however Juan always stopped by to let us know whats going on so we're not kept wondering where's the holdup. I can't remember the insurance guy, but that experience was pretty seamless as well. I had already priced a quote with my company a few days before so applying it to the new car was quick; within a minute after the call he was able to quote me something with Allstate but my existing policy was already much cheaper. The only thing I would change is that he get an actual office phone, as speaking to my insurance company over his cellphone on speakerphone just screams tacky/cheap. Fabio was also great, he was working way past his lunch hour due to the busier than normal day, but never hesitated to answer our questions on the various plans, itemizing and explaining ALL fees, differences between APR rates (he originally quoted 4.5% or so, but I qualified for 0.9% for the whole 60 month term if I decided not to take Toyota corporate's $500 rebate offer). In all I'd say it took about 4.5 - 5 hours from the time I parked my old car, took a test drive, traded in the old car, did all the paperwork, and drove out with a new car. If funds ever allow again I'd buy from here again so my wife can have her own car. Staff at this dealership are attentive, low stress, helpful and professional.

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eddiem

May 22, 2013

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after getting the run around at another toyota dealership i stopped by toyota of westchester and drove off the lot 4 hours later with a brand new highlander with the exact color combo i wanted. the dealership did not have the car in stock but Tristan George made a phone call and that easy i drove off the lot the same day... if your tired of getting the run around and dealing with sales reps that don't deliver go see tristan george!

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eddiem1221

May 22, 2013

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after getting the run around at another toyota dealership i stopped by toyota of westchester and drove off the lot 4 hours later with a brand new highlander with the exact color combo i wanted. the dealership did not have the car in stock but Tristan George made a phone call and that easy i drove off the lot the same day... if your tired of getting the run around and dealing with sales reps that don't deliver go see tristan george!

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maataus

May 22, 2013

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I really appreciate the fast and efficient manner in which my sales associate helped me. I will recommend westchester toyota to my friends and family.

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amberlow

May 20, 2013

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When i walked into the dealership, i was not planning on purchasing a vehicle. I just planned on going into the dealership to just go in to the dealership to look at the latest vehicles. the moment i walked into the dealership however i was greeted by nothing but smiles, and loaded with so much information about the vehicle, that by the end of the day i just had no choice but to drive my new sienna off the lot. i love my sienna. thank you westchester toyota.

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Beth

May 15, 2013

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It was a pleasure to do business with Joan and Tristan. They were both very patient, accommodating, and willing to work with me to make a deal. It is so easy to feel pressured or taken advantage of when buying or leasing a car but I was happy to work with Joan who was not pushy and seemed very trustworthy. I highly recommend this dealership!

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Beth9000

May 15, 2013

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It was a pleasure to do business with Joan and Tristan. They were both very patient, accommodating, and willing to work with me to make a deal. It is so easy to feel pressured or taken advantage of when buying or leasing a car but I was happy to work with Joan who was not pushy and seemed very trustworthy. I highly recommend this dealership!

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Pjones555

May 13, 2013

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I love Westchester Toyota. I walked into the dealership and automatically knew this was a dealership unlike any other. My salesman Juses walked me through the entire process. At one point I forgot he was trying to sell me a car, it felt more like we were friends looking at a couple of vehicles. Thank you Juses. Everyone go to Westchester Toyota. They are truly the best!

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taylor

May 7, 2013

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The lease on my 2010 Rav 4 was ending so I wanted to check out the new Rav. I called in to Westchester to see if I would be able to see and drive the pearl white Limited Rav, and a young lady by the name of Monique was nice enough to set up an appointment for me. When I arrived the salesman Mina greeted me and said he will bring the Rav out to the front fro me to take a look at and take for a spin. To cut to the chase; I loved the ride and Mina's manager Anson worked out such a great lease that I didn't even have to pay for my last 3 payments. I loved my Rav4 but I love this one even more! The best part of the story is the staff was amazing and very "undealer " like, if that's a word!!!!

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HERNANP

Apr 30, 2013

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I had a great experience at Westchester Toyota. I got to meet Angel, Ray and Anson. These three gentlemen helped me get out of my lease 4 months early, lower my payment and cover the damage I had on my Corolla. Thanks fellas

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MJ134339

Apr 29, 2013

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I needed a new car to go with my new job. I searched and read all the reviews. I chose Westchester Toyota because I didn't want the hassle of buying a new car. Suraju, Ray and Anson made this a very pleasantly easy deal. They treated me right and gave me a great deal.

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gracepeace

Apr 26, 2013

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Emilio was very knowledgeable about the new toyota corolla that I purchased. He was very pleasant and paitient when explaining all the details that came along with my purchase.I would recommend Emillo to my friends and family. Thank You For a great service.

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R.LIPTAK

Apr 25, 2013

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well let me start by saying i actually have a case open with there corporate office in california, due to have my car in there facility for service and when i was notified that the car was ready and the service was completed on my car and was paid in full on that date , when i actually made it home to find out there was nothing done to my car, so when i contacted Westchester Toyota they told oh it must have been an oversight and that to bring it back in the next day and they would take care of the work that was not done and that they would give me a free oil change, soooooo be very careful when u get back into your vehicle and make sure all the work was done.... R.LIPTAK

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JConato

Apr 23, 2013

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I had a very good experience at Westchester Toyota. The store is very clean and well maintained. The staff is very personable and courteous. The have a very large selection of new and used cars. I had the pleasure of dealing with Rick, Ray and Anson. They made it a painless and quick purchase of my 2011 Camry. I would definitely recommend Westchester Toyota.

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JoseConato

Apr 23, 2013

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I had a very good experience at Westchester Toyota. The store is very clean and well maintained. The staff is very personable and courteous. The have a very large selection of new and used cars. I had the pleasure of dealing with Rick, Ray and Anson. They made it a painless and quick purchase of my 2011 Camry. I would definitely recommend Westchester Toyota.

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lvioni

Apr 19, 2013

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Suraju made our experience very pleasant. We got the car we wanted at a great price. We would buy a car from this dealership again. Thank you!

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Ronnie sue

Apr 18, 2013

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Suraju came in on his own time so I could get my car at a convenient time. Very helpful and friendly and professional. I was very pleased.

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balloonmagic

Apr 3, 2013

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I purchased my 2013 Toyota Sienna from Westchester Toyota and had a wonderful experience. I got a great deal and everyone was so friendly and very easy to work with. Suraju was super nice and professional. I would definitely recommend Suraju and Westchester Toyota to my friends and family.

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Dino

Mar 26, 2013

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i went to this dealership thinking i would not be able to get the truck that i wanted but after talking with dino he assured me that i will be driving the truck i wanted in a couple of days. And within a couple of days he called me and told me to come pick up my vehicle. Thank you dino.

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Frank Terry

Mar 26, 2013

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This guy is the right man for the job i had a problem with the windshield on my 2010 toyota tundra and i spoke to this guy he got right on the phone to settle the issue no waiting and straight to the point he wont bs you around he will get the job done,runs a tight ship this will keep this dealership in business for sure.

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pnutt

Mar 26, 2013

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this guy was good at what he do very nice guy and helpful and would do business with this guy again. very honest guy and really did his best to get me the best price for the vehicle.

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rosee675

Mar 26, 2013

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Was very happy with the leasing process and the follow up to my purchase, very professional and thats what i am looking for when leasing a car.

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zahid mulla

Mar 24, 2013

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I buy my corolla there service and staff is excellent .specially my sales person suraju he is the guy who really help me to make my decision this guy don't treat u as a customer he treated me like old days friend.

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Lynne8002

Mar 23, 2013

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We had a great experience at Westchester Toyota with Nelson and Tristan. They were extremely friendly,knowledgeable, and helpful, without being pushy. We will definitely go back to Westchester Toyota in the future. We highly recommend them.

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cfox62

Mar 21, 2013

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Dino was a great salesperson. He helped in a difficult situation and madethe transaction smooth and fair. He was always accessible and put a tremendousamount of time and insight into delivering the deal i wanted. I woulddefinitely recommend him to others seeking a car from Toyota.

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Guzzy

Mar 20, 2013

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Juan made it easy for me to lease a car for my daughter. He was very thorough, explained everything to me and i asked a lot of questions. He made us feel like we were friends and not just a salesman trying to push a car on us. It was a snowy night and we had a 630 appointment with the finance person who did not meet with us until after 730. Juan was apologetic, kept us entertained and made sure my daughter new how to use all the features of the car while we waited, he did a great job trying to fill the time! I would buy more cars from Juan and send my friends to him as well.

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Guzzy1007

Mar 19, 2013

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Juan made it easy for me to lease a car for my daughter. He was very thorough, explained everything to me and i asked a lot of questions. He made us feel like we were friends and not just a salesman trying to push a car on us. It was a snowy night and we had a 630 appointment with the finance person who did not meet with us until after 730. Juan was apologetic, kept us entertained and made sure my daughter new how to use all the features of the car while we waited, he did a great job trying to fill the time! I would buy more cars from Juan and send my friends to him as well.

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LLOSTAR7

Mar 19, 2013

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Worst experience at a car dealership I have ever had. I felt kidnapped. They picked me up from the train, made me wait an hour at the station,didn't have the vehicle I wanted, tried to get me to fill out a credit app without telling me they didn't have the vehicle. I sensed it, so I asked to see the vehicle first. They were very reluctant to even show me any cars without filling out a credit app. Then, when I told them they didn't have anything I was interested in, they insisted on keeping me there. The car they wanted me to look at, which I had no interest in buying kept dying.I was there 3 hours, looked at one car, I did not want. I asked if they had a phone charger. They would not return my phone. I had someone waiting for me with no way to call. They wanted me to feel trapped, so I'd buy something.If I had my phone, I would've called the cops.Shady, Shady, Shady

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nyu1985

Mar 18, 2013

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I just bought a Toyota from Nelson, bu before I purchased the car, I visited 3 different dealerships prior. The other dealerships did the old "Bait & Switch" on me. I asked for a certain car and they told me that the car was there and available. When I got there, they gave me some lame excuse and tried to sell me a different car (of which I showed no interest in purchasing). The next dealership advertised a price for a car and by the time we got down to the mumbers, it was almost 1/3 more than the actual advertised price. No one can seem to explain to me why I would be paying more and where these phantom costs came from. Nelson & his sales manager Tristan took away all my insecurities in regard to purchasing the car. They told me from the start "WHAT" I would be paying and "WHY" I would be paying that. They never beat around the bush and treated me with the respect and service that I deserved. They treated me like an educated consumer with "NO Nonsense" and I respect that about them. I would recommend to any educated consumers who like to do their research before purchasing a car to take a ride to Westchester Toyota and ask for Nelson & Tristan if you are seeking a pleasurable buying experience. Unlike those other morons at the other dealerships, they never disrespected me or tried to insult my intelligence. I respect them for their straight forward attitude and charming personalities. I will definitely come back to see them the next time I am looking for a new car. Thank you for your diligence.

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lory reynoso

Mar 17, 2013

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I went to westchester toyota to get a new car, I recently finish college and the car i had was ready to go. i went and was greeted by Eli Rosario, he was helpful and made the process easy and comfortable, his manager pedro seguda was respectful and gave me the sense of security you dont always get from dealerships. the final paper work was well explain and i left understanding everything the finance manager, Dennis Clark show me, he was a great help. now i drive my new camry to work every day and feel great. i would recommend Westchester toyota to my friends and family for sure.

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Ernestotorres5

Mar 16, 2013

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My wife and and I came in to look at the new style rav 4 with the intention to return at the end of our lease 6 months from now, but to our surprise, pedro a d emilio made it work and we left with our new car today! Great service and very timely delivery. Great place to buy or lease.

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Hallsjim586

Mar 16, 2013

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This dealership showed me that there are honest people we can trust out there, I went to buy myself a new Camry and this excellent sales person named Pablo Diaz gave me all the possible options to satisfy my needs, the color I wanted and the price I wanted, he wasnt pushing me to buy but was helping me instead. I hope other people have the chance to deal with people like him, thanks again Pablo ....

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loryreynoso91

Mar 16, 2013

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I went to westchester toyota to get a new car, I recently finish college and the car i had was ready to go. i went and was greeted by Eli Rosario, he was helpful and made the process easy and comfortable, his manager pedro seguda was respectful and gave me the sense of security you dont always get from dealerships. the final paper work was well explain and i left understanding everything the finance manager, Dennis Clark show me, he was a great help. now i drive my new camry to work every day and feel great. i would recommend Westchester toyota to my friends and family for sure.

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Sam10

Mar 14, 2013

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Suraju was very helpful. He worked with me to get exactly what I was looking for in my new lease. My new RAV4 is awesome and Suraju has even followed up with me a couple times to make sure I was completely satisfied. I would definitely recommend this dealership, and Suraju specifically, to my friends.

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Love4tag

Mar 13, 2013

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Worst experience ever... After stressing how important gas mileage is for me... The sticker said 31 MPG highway on the RAV4 2013 and I'm only getting 22 hwy - I complaint several times and final got the title which Felix said he will help me get out the vehicle and when I went and dealt with DAVID LEE he refused to help me, I got upset and he got even more upset and got up slammed his hand on the desk, slammed his computer and all in front of my 18 month old baby... They only care about sales and will NOT help you with a problem, it's like they never sold you the car. The client is not always right but DAVID LEE needs to learn how to deal with people since he is in a customer service business... I will never ever buy or recommend Toyota!

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spclarke

Mar 12, 2013

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Joan was very patient and helpful. He picked me up and dropped me off at the train station. He also helped us get insurance when we took delivery of the car. The negotiation was fair and respectful. I would visit him again for a car.

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AhmedK

Mar 11, 2013

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I would like to sincerely thank all the staff at Westchster Toyota, especially Nelson for maintaining a courteous and professional attitude throughout the entire process. I came in to explore my lease end options and after some consultation and good advice from Nelson and his manager I decided to finance my new 2013 Highlander and I couldn't be happier. They streamlined the process and had me on the road in under 2 hrs. I would highly recommend this dealership for its sales staff and their entire process!

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bigdaddy914

Mar 10, 2013

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Jamal and his manager Tristan answered any question I had and made my experience at their dealership as enjoyable as possible. lol I almost forgot they were selling me a car!!!

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TomW

Mar 7, 2013

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I always disliked going to buy a new car, always felt I was being taken advantage of and such. Tristan made me change my mind about that. He was very relaxed, professional and made me feel comfortable about a major purchase. I felt I got a good deal and he explained everything in terms I could understand. I left with a good deal and a good feeling. I have already recommended Him and Westchester Toyota to numerous friends. Thank You Tristan/Westchester Toyota I just brought my car in for my first service at Westchester Toyota and was very happy with the visit. My Service Adviser Cara was very friendly and addressed all my concerns, which were minor but she had them taken care of. I definitely will return to have my Toyota serviced at Westchester Toyota

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TomWhalen

Mar 7, 2013

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I always disliked going to buy a new car, always felt I was being taken advantage of and such. Tristan made me change my mind about that. He was very relaxed, professional and made me feel comfortable about a major purchase. I felt I got a good deal and he explained everything in terms I could understand. I left with a good deal and a good feeling. I have already recommended Him and Westchester Toyota to numerous friends. Thank You Tristan

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lysandra19

Mar 1, 2013

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I must say this was the last place i was going to go to, because i went to about 5 different dealerships before this. I figured let me just see so i can have a clear head before i went to make my deal with another place. I ended up getting a awesome offer here for a 2013 corolla s , which is a great car by the way. I love the steadiness,,the body is sporty, and it drives very well. I upgraded from a 2012 elantra, definitely hands down better car. The warranty is great, with a 0% interest, Me and my fiance seriously couldn't walk away from that. Everyone was very friendly and extremely professional. I would definitely recommend coming here, i live in queens so it was worth the drive. Thank you again, Felix, Francis, Fabio, and the insurance guy( sorry i forgot your name). You were all great, thank you so much again!

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Ecstatically Pleased

Feb 24, 2013

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I bought a new Toyota Camry Hybrid last week. I was supposed to pick up the car yesterday but I was delayed at work. Alex, Felix and Fabiola were so understanding that they offered to deliver the car to me at work. They really believe in customer service and they prove it by going above and beyond. Kudos to my guys at Westchester Toyota.

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brmccullough1

Feb 24, 2013

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Nelson was very good at providing the information I needed about a new Highlander, trade-in and payment. He spent a couple of hours working on the sale, which included getting all the paperwork required for me to drive a new car home. (He even offered me lunch.) He followed me to my apartment in White Plains to get the title and lien release papers for my old car so I would not have to make a trip to the dealership. He made a follow-up call to make sure all was well and said to call him if I needed anything.

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Vanmanphil

Feb 20, 2013

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I have purchased many cars in my life, and this was by far, the most pleasant experience thus far. Suraju was a pleasure to deal with and he worked diligently to find the Sienna my wife and I desired at a very reasonable price. From the beginning of the process all the way to it's completion, Suraju ensured it was as easy as could be expected. Speaking on behalf of my family, we highly recommend Westchester Toyota and Suraju to help find your next vehicle.

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rm914

Feb 17, 2013

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I just bought a 2013 Camry XLE Hybrid after contacting about 7 or 8 dealers. Westchester Toyota/Scion beat others price by good amount. Purchasing process went very smoothly and total time I had to spend at the dealer was reasonably short. Tristian treated my new car like his own. I highly recommend this dealer and especially Tristian to others if you are considering a new Toyota car.

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ladycoquito

Feb 14, 2013

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All of the named employees like Ricardo Paredes Sales Associate was very attentive as to what i was looking for in a car.,Pedro Segura Sales Manager gave me the great news that the car was mine. Most of all Dennis Clark Finance Manager had the hardest job was to get me approved for my new toyota they all went above and beyond they were the best in each department i was excited it was the best gift to myself and my children for valentines.

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mernanewell50

Feb 13, 2013

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As soon as you walk in there is a sales reprenstative ready to work with you. It's a really clean enviroment and the cars are inviting doing what there suppose to do making you want to buy them. Also from my experience the sales representatives are knowledgeable.

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Tfratto

Feb 6, 2013

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We had a great experience and Juan was an absolute pleasure to work with. We would highly recommend Juan and westchester Toyota to anyone looking for a new car.

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LadyO

Feb 4, 2013

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I am in the market for a new 4 door sedan. I literally had just come from another test drive and the experience at Toyota was far better. Sean was amazing he greeted me as soon as I walked in and was very helpful throughout my visit. He answered all of my questions thoroughly and with honesty and gave me all of the information about the car including safety features, mpg, and leasing vs. financing options. Thanks for a great visit Sean! I will strongly be considering Toyota for my next ride.

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Eyeman1

Feb 3, 2013

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In three short visits, I was able to decide on the purchase of my new car. Sales Asociate Rick Hall was courteous, attentive, honest and respectful of my time. Rick is a good listener, an attribute many salesmen are lacking, and was responsive to my questions. Rick makes a great impression of neatness, care for his client, and knowledge of his product and the features and benefits that make choosing Toyota over competitors a wise idea. I have purchased and leased many cars over many years, and this was one of my better experiences. I wish the staff and owners much uccess at Westchester Toyota, and offer my sincere thanks for their fine work!

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LadyO

Feb 3, 2013

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I am in the market for a new 4 door sedan. I literally had just come from another test drive and the experience at Toyota was far better. Sean was amazing he greeted me as soon as I walked in and was very helpful throughout my visit. He answered all of my questions thoroughly and with honesty and gave me all of the information about the car including safety features, mpg, and leasing vs. financing options. Thanks for a great visit Sean! I will strongly be considering Toyota for my next ride.

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Eyeman1

Feb 2, 2013

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In three short visits, I was able to decide on the purchase of my new car. Sales Asociate Rick Hall was courteous, attentive, honest and respectful of my time. Rick is a good listener, an attribute many salesmen are lacking, and was responsive to my questions. Rick makes a great impression of neatness, care for his client, and knowledge of his product and the features and benefits that make choosing Toyota over competitors a wise idea.I have purchased and leased many cars over many years, and this was one of my better experiences. I wish the staff and owners much uccess at Westchester Toyota, and offer my sincere thanks for their fine work!

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Sweetkirl

Feb 2, 2013

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My experience at Westchester Toyota was absolutely what one would say unexpected and refreshing... I went in just to look around and left with a new car. My sales associte Sean Berry was very amicable. He was informative and knowledgeable. He treated me as if I was the only client there. I must say undivided attention was given. I also worked with Mr. Castillo Sales Manager who was and has always been helpful. Fabio the finance manager worked his magic with numbers. Best experience ever.

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vkj207

Feb 2, 2013

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Suraju was very patient and helpful as we thought through the possible car options that will fit the bill for us. He also was very personable and tried his best to give me a price that will work for me. At the same time he ensured that he will not make me any random promise. I thoroughly enjoyed my experience and will recommend anyone visiting this dealer to work with Suraju.

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jose4321

Feb 1, 2013

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Westchester Toyota is a great place to buy your car. I want to begin by saying that Angel Diaz (salesman) David Lee (manager) and Ray (financial associate) were very helpful in the car buying process. I went in believing that buying a new car was a long strenuous process but was sadly mistaken by Westchester Toyota's professional staff. They made me feel comfortable with my purchase and accommodated my needs as a buyer. I highly recommend purchasing your new car or used car from here!! 2 thumbs up!!!

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Charlie & wife

Feb 1, 2013

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I have only praises for the staff at Westchester Toyota, especially salesperson Eli and his manager Pedro, who very diligently worked with my wife and I making sure to point out the difference between the models we were comparing and inviting us on a test drive of such models so that we could see for ourselves what those differences felt like. We completly loved the process and the way we were treated and above all we LOVE our new Rav!

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jose gomez

Feb 1, 2013

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Westchester Toyota is a great place to buy your car. I want to begin by saying that Angel Diaz (salesman) David Lee (manager) and Ray (financial associate) were very helpful in the car buying process. I went in believing that buying a new car was a long strenuous process but was sadly mistaken by Westchester Toyota's professional staff. They made me feel comfortable with my purchase and accommodated my needs as a buyer. I highly recommend purchasing your new car or used car from here!! 2 thumbs up!!!

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tme1027

Jan 31, 2013

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Pedro Sugura and Joan Rivas were extremely professional and courteous. They were a pleasure to deal with! They answered any and all questions I had and I felt that they were honest people. They provided us with a terrific experience with Toyota.

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patpelliccio

Jan 30, 2013

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Suraju Murtala was a terrific sales person. He was very courteous and very pleasant. He seemed to know what he was talking about and it was a pleasure working with him.

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pasa

Jan 29, 2013

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The facility is very clean and the location is ideal. There were a lot of departments, so we had to move around a lot between floors and rooms. My fiance was on crutches so this was exhausting for him, even with the elevator. We are first time car leasers, so maybe I just didn't know what to expect because the process took nearly 4 hours. But they did set us up with everything including insurance.

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PBacs

Jan 29, 2013

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The facility is very clean and the location is ideal. There were a lot of departments, so we had to move around a lot between floors and rooms. My fiance was on crutches so this was exhausting for him, even with the elevator. We are first time car leasers, so maybe I just didn't know what to expect because the process took nearly 4 hours. But they did set us up with everything including insurance.

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henryj1

Jan 29, 2013

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I e-mail 5 Toyota dealers for a price on a Camry. Westchester Toyota was only the first dealer but also the best deal. Diana was great. She gave me all the information I needed and arranged an appointment for a test drive. Ricardo met me when I got there and Ray helped me arrange my financing. This was the easiest deal I have ever made. The staff was unbelievably professional.

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marre5

Jan 28, 2013

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As soon as we walked in, everyone was very welcoming. Juan was terrific - he managed to get us the last 2012 model on the lot. The price we paid was lower than any other quoted in NY or CT. We were very pleased with Juan's knowledge of the product and the way he guided us through the process. Also happy that we could drive car home that day!

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bconnolly242

Jan 27, 2013

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Just wanted to say a sincere thank you to Nelson Munoz of Westchester Toyota who got me into the Rav4 of my dreams for a fair price and made the whole process seamless. He was professional through and through, never pressured me into any decision, and gave me a fair deal on my trade in. Also to the rest of the crew, Paul (Allstate Ins) & Fabio (Finance Mgr). They knew I was there to make a deal and accomodated accordingly. I can whole heartedly recommend Westchester Toyota, especially if you are female. Respect, professionalism & friendliness second to none. I will be back!

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marielolivia12

Jan 15, 2013

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It was a very pleasureable expierence. They were very attentive and knowledgeable and I felt very happy.I will be sure to go back again in a couple of years to purchase a car for my daughter as well. Very happy overall!

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JB

Jan 14, 2013

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I walked into Westchester Toyota last weekend with the intention of going on a test drive only for one of the vehicles I was interested in. I was greeted instantly by, my salesperson, Nelson Munoz. He was extremely courteous, knowledgeable and very supportive. I am happy to say that I am now a proud owner of a Toyota Rav4, and with Nelsons experience and great attitude it was smooth sailing throughout the entire process from the test drive, to purchase and delivery. JB

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Melissa

Jan 13, 2013

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I had a very pleasant experience with Nelson. He was very friendly and knowledgeable I would recommend this salesman to anyone looking to buy or lease a new car!

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jpbuttons

Jan 11, 2013

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I am a long-time customer and the service I receive is always outstanding & exemplary which is why I am still a customer. William Vesey is the best employee and is definitley an asset to the company.

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Robert Lape

Jan 11, 2013

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Saraju answered every question, fulfilling every need promptly and completely, and four days after an exploratory visit, we wereharvesting our 50 + mpg in a new Prius. He's top talent! The whole Westchester team could not have been more helpful or nicer. Bob Lape and Joanna Pruess

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quinond

Jan 9, 2013

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If you are seeking a new vehicle and interested in a Toyota go to Westchester Toyota in Yonkers NY. I also strogly recommend that you ask for sales rep - Robert Kundid. Robert is professional, courteous and friendly. In addition, Robert respects the value of customers time. I can't emphasize this enough. During my experience I made it clear to Robert that I was not interested in spending the entire day haggling over options and price (as you probably have done at other dealers). My deal was straight forward, open transparent and honest...it was truly a great experience. As the vehicle of my choice was not available (due to my selected options) Robert had to order direct from the manufacturing plant. With that the lead time for delivery was predicted at 7 weeks and Robert was spot on. In addition, Robert committed to keeping in touch and providing me with updates. With each call Robert committed to the next and he never missed a date/time with reagrd to contacting me. Finally, when Robert contacted to inform me my new had arrived, I requested that Westchester Toyota not waste my time with regard to those "back end" deals. Robert and team respected my wishes and although closing out a new car deal is time consuming...Not a word about "back end deals" or getting cattle prodded into someone's office to review "special offers." In terms of purchasing of new vehicle from Westchester Toyota...this is by far the best dealership around. Go there you won't be disappointed. Dont forget to ask for Robert Kundid.

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Foster32

Jan 9, 2013

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Had a great experience at Westchester Toyota/Scion with my sales professional Nelson. Nelson was very patient with my family while going through the car choices and financing. This was my daughter first car and she took a while to decide on everything (30 min on the color). Throughout the process Nelson was easy to deal with and had a very good sense of humor. The end result is my daughter drove off in a new Toyota smiling ear to ear. Thank you Nelson I will be back!!!!

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Tiffs224

Jan 6, 2013

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I would recommend Alex Castillo to anyone who is interested in financing or leasing a new or used pre-certified vehicle. He was extremely helpful, respectful, and went above and beyond. By far, this was my best experience that I had at any dealership. I was helped immediately and efficiently, I was offered to test drive the vehicle without having to ask, and I wasn't made to feel like I was being discriminated against in any way just because I'm a female. Overall, AMAZING! : )

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postman

Jan 4, 2013

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I have been using thier service for about 10 years.....I have serviced my Rav and my Scion XB..Glenn in the service Dept is the best....Would not go to another Dealer for service....

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Tiffany M

Jan 4, 2013

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I would recommend Alex Castillo to anyone who is interested in financing or leasing a new or used pre-certified vehicle. He was extremely helpful, respectful, and went above and beyond. By far, this was my best experience that I had at any dealership. I was helped immediately and efficiently, I was offered to test drive the vehicle without having to ask, and I wasn't made to feel like I was being discriminated against in any way just because I'm a female. Overall, AMAZING! : )

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mryklis

Dec 24, 2012

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the best dealer in NY. no hassle. friendly, attentive, cooperative. put me into a camry LE at the price that I could afford. great car buying experience. the finance manager was excellent as well. probably the most pleasant experience I've had at any dealership.

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L CAMACHO

Dec 22, 2012

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I APPRECIATED THEIR ATTENTION. ALL QUESTIONS WERE ANSWERED TO MY ACCEPTANCE.MR. SURAJU WAS VERY ATTENTIVE AND PATIENT WITH ME. I WAS HAVING TROUBLE DECIDING WHAT COLOR AND HE WENT OVER ALL INFORMATION WITH ME AS SO IT WAS EASIER OR ME TO MAKE UP MY MIND, THANKS TO HIS HELP.MR SURAJU ALSO SHOWED ME THE FEATURES AND HOW THEY WORKED IN MY NEW CAR.MR KOLA WAS VERY INFORMATIVE AND DESCRIBED THE PAPER WORK

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rxeric300

Dec 20, 2012

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I had been to this dealership in the past and have had mixed feelings/emotions about it. I was contaced via a routine customer service call in regards to coming in for a new 2012 car to make room for the 2013's. Suraju had gone out of his way and work with the finance manager and bank to get me a great rate on a car that I absolutely love. He was straight up with me and I feel did everything he could to help me and I left a very satisfied customer this time around. I would highly recommend Suraju as he was friendly, extremely personable and did not BS me. He was straight up and if he didnt know something or had to get back to me he told me so. Thank you for your help and I love my car!

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DwanitaCrosby

Dec 19, 2012

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My experience at Westchester Toyota was great! Once I entered the dealership I was greeted and welcomed. Next, Sean Berry sat down and explained my options since I was already a Toyota owner. From the start of the process down to the end he worked with me. He explained the purpose of the paperwork as well as the different steps and what was expected with the option of being an owner of the 2012 Toyota Camry. I explained that I wanted to be happy with something that was more updated. He made this a dream come true for me! In addition, he excorted me to each area in the facility. He is a professional and articulate young man. I see him climbing ladders of success! I appreciate him as well as David for their hospitality at Westchester Toyota.

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gjackman

Dec 19, 2012

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I went to Westchester Toyota with the intention of test driving a certified pre-owned Rav4 I viewed online. We were happily greeted outside by Suraju Murtala. We told him we had an appointment for a test drive but when he went to look for the car he found it had been sold already. Needless to say I was visibly disappointed to have driven 30+ miles in addition to my wife taking the day off from work. Realizing the discrepancy on their part and our frustration Suraju calmed me down and insisted they would make it right. After conferring with his management team and informing them of the situation, Suraju offered my wife and I a deal on a new Rav4 with virtually every same option at an unbeatable price. As it turned out driving out of our way up to Westchester Toyota was the best move we could have made and now we have a beautiful brand new Rav4 to show for it. Thank you to Suraju Murtala and the team at Westchester Toyota!!!

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CourtneyElliott

Dec 11, 2012

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Westchester Toyota is such a great dealership! The staff is friendly and professional. I worked with Ricardo Paredes, he was very friendly and professional and made my buying experience very pleasant. Him and the staff at westchester toyota are highly recommended by me!

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scoleman123

Dec 11, 2012

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Hello,I was leary about going to Westchester Toyota, because I knew my credit rating was poor. Pedro greeted me with this huge smile on his face and immediately my jetters went away. I told him my budget and he assured me he would find me something in that price range, but at the moment he didn't have anything. Leaving the dealership I felt kinda of disappointed, but Pedro did not disappoint. He kept in touch with me as he promised and because of him I am no longer taking the bus. I have a new used car. Go see Pedro, he will work patiencely with you & gladly get you into a car you love and can afford. Best Regards,Mrs. S. Coleman

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lyndadarlene

Dec 6, 2012

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I found Ricardo to be very professional, knowledgable and courteous. He definitely tried to help me decide on a Toyota model that would serve my needs. He made all the paperwork simple to understand. The team definitely has an extremely well organized business at Westchester Toyota. They were able to satisfy everything I wanted in my lease. (price, length of lease, ending my pre-existing lease and turning in my car to another car company) They made the process easy and painless.

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lefty

Dec 6, 2012

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I want to say thank you to Juan Padilla for excellent customer service . The 4 hours my daughter, granddaughter and myself had to stay at the dealership was very pleasant because of Juan. He made sure we were comfortable the whole time and even he was excited when we finally got the car. Thanks again... Frances Gimeno

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LyndaSolomon

Dec 6, 2012

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I found Ricardo Paredes to be very professional, knowledgable and courteous. He definitely tried to help me decide on a Toyota model that would serve my needs. He made all the paperwork simple to understand. The team defintely has an extremely organized business at Westchester Toyota. They were able to satisfy everything I wanted in my lease. (price, length of lease, ending my pre-existing lease and turning in my car to another car company) They made the process easy and painless.

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EdwinC

Dec 4, 2012

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I had never being treated the way I was treated by Ricardo Paredes and the entire staff from Westchester Toyota. Since the moment I walked in, I noticed their customer service quality and treatment towards us. From the beginning we knew what we want and Ricardo helped us through out the process and took his time, and at no time he rush us through. We were amazed by his knowledge on the cars and the dedication to help. We wanted a 2013 FJ Cruiser Green in color, but they didn't have it. So, Ricardo and the staff were able to order it and it was going to take about 2 months, so they were able to get it within 3 days. Finally, we got it and the Finance Manager Rey Laureno and Used Car Manager Jose Gonzales were an amazing help through out our shopping experience. They met more than our expetactions and accomodated us with our schedule. Hands down, we recommend this dealer. Thank you Ricardo, Rey and Jose.Attn. Edwin

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Catherine Butler

Dec 4, 2012

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We were very happy with the service we received during our recent visit for a new car at this Toyota dealership. Rick Hall, our salesman, was well informed about the features of the Toyota line of SUVs and the new 2013 Avalon. His friendly and professional demeanor put us at ease. After our purchase, he explained the features of the car and encouraged us to follow up with him if we had more questions. Jorge also checked back with us to make sure that we were completely satisfied.

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huma farman khan

Dec 3, 2012

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Nelson has been a friendly, informative and honest associate helping me choose my very first car . His supportive attitude made me very confident on my purchase . He is very helpful and do not hesitate to even stretch his job duty beyond the regular assigned duties to satisfy the customer . He was available anytime even after buying the car for help . He is great in balancing the needs to the budget carving a realistic picture together making a dream come true !!! He is very patient and would answer questions at the granular level without getting frustrated ! I am very happy and would recommend him to all categories of buyers/drivers both for new and pre-owned cars ..

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darkerknight7

Dec 3, 2012

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I had never being treated the way I was treated by Ricardo Paredes and the entire staff from Westchester Toyota. Since the moment I walked in, I noticed their customer service quality and treatment towards us. From the beginning we knew what we want and Ricardo helped us through out the process and took his time, and at no time he rush us through. We were amazed by his knowledge on the cars and the dedication to help. We wanted a 2013 FJ Cruiser Green in color, but they didn't have it. So, Ricardo and the staff were able to order it and it was going to take about 2 months, so they were able to get it within 3 days. Finally, we got it and the Finance Manager Rey Laureno and Used Car Manager Jose Gonzales were an amazing help through out our shopping experience. They met more than our expetactions and accomodated us with our schedule. Hands down, we recommend this dealer. Thank you Ricardo, Rey and Jose.Attn. Edwin & Francia

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deputydogdtrain

Dec 3, 2012

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Mr.Suraju Murtala was conscientious and professional. Because of his guidance in securing my auto refinance application I felt compelled to make sure someone in authority is aware of Mr. Murtala's skills as a salesman and humanitarian. (which are in short supply these days) When my time comes to buy another Toyota,beleive me, I will seek him out. Once again Suraju thank you. Yours truly, carlos m. malave

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hfarmankhan

Dec 2, 2012

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Nelson has been a friendly, informative and honest associate helping me choose my very first car . His supportive attitude made me very confident on my purchase . He is very helpful and do not hesitate to even stretch his job duty beyond the regular assigned duties to satisfy the customer . He was available anytime even after buying the car for help . He is great in balancing the needs to the budget carving a realistic picture together making a dream come true !!! He is very patient and would answer questions at the granular level without getting frustrated ! I am very happy and would recommend him to all categories of buyers/drivers both for new and pre-owned cars ..

TH

tina hoyt

Nov 30, 2012

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A woman going alone into a car dealership has a certain amount of trepidation. It took about ten seconds for that to fade at Westchester Toyota, as I was taken under the calm and expert wing of Pedro Segura. His calm professionalism and the way he listens to what you want and need are matched by his speed and efficiency in finding you exactly that. I got the impression from my time there that the whole sales staff exudes energy, efficiency, and happiness to be there. My daughter is so happy with her used-but-seems- brand-new 2003 Toyota Rav4. I look forward to a long relationship with Westchester Toyota.

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Tina H

Nov 30, 2012

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A woman going alone into a car dealership has a certain amount of trepidation. It took about ten seconds for that to fade at Westchester Toyota, as I was taken under the expert wing of Pedro Segura. His calm professionalism and the way he listens to what you want and need are matched by his speed and efficiency in finding you exactly that. I got the impression from my time there that the whole sales staff exudes energy, efficiency, and happiness to be there. My daughter is so happy with her used-but-seems- brand-new 2003 Toyota Rav4. I look forward to a long relationship with Westchester Toyota.

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crosario

Nov 29, 2012

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My experience at Westchester Toyota was nothing but over-the-top service. My salesperson Pablo Diaz really was the definition of amazing! He was enthusiastic about his job and had lots of patience being that I was new to everything. He has a dynamic attitude and very professional. Mr. Diaz had well rounded knowledge of the business/cars and I felt that all my questions were answered. He was very understanding about my price range and he was able to work something out with me. I am definetly going to recommend this dealership to some friends looking for new cars and would refer them to Mr. Diaz, hands down. You will be seeing me again soon. THANK YOU TOYOTA AND PABLO DIAZ

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JTignonsini

Nov 29, 2012

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Mr. Kundid and Mr.Grin are two of the most professional people I have veer encountered. I have purchased and leased many cars through out the years and I was completely amazed with the manner in which this transaction took place. None of this

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Carolsduarte

Nov 29, 2012

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I went to Westchester Toyota to explore my options because the 2010 corolla lease I had was coming to an end. I worked with Pedro Segura who listened to my concerns regarding what I wanted a car for and the payment I felt confortable with. Mr segura looked at what the car I was about to return was worth versus what I'd have to pay for it if I decided to buy it and to my surprise it was just too good a deal to pass on. What better used car to buy but the one I had been the sole owner! I recommend this dealership based on my previous experience and the last one I had buying out my lease from Pedro.

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Jtignonsini

Nov 29, 2012

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Mr. Kundid and Mr.Grin are two of the most professional people I have veer encountered. I have purchased and leased many cars through out the years and I was completely amazed with the manner in which this transaction took place. None of this "let me speak to the manager" line. Robert and David knew what was needed to be done and did it.

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crosario

Nov 28, 2012

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My experience at Westchester Toyota was nothing but over-the-top service. My salesperson Pablo Diaz really was the definition of amazing! He was enthusiastic about his job and had lots of patience being that I was new to everything. He has a dynamic attitude and very professional. Mr. Diaz had well rounded knowledge of the business/cars and I felt that all my questions were answered. He was very understanding about my price range and he was able to work something out with me. I am definetly going to recommend this dealership to some friends looking for new cars and would refer them to Mr. Diaz, hands down. You will be seeing me again soon. THANK YOU TOYOTA AND PABLO DIAZ

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love my camry

Nov 28, 2012

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I came into westchester toyota to test drive a camry SE. Angel Diaz was the salesperson he was very informative and very helpful he answered all my question. He made the process very easy. This was my first time purchasing a vehicle and have to say he was awesome. I would recommended him to all my friends and family! Excellent job Mr Diaz and thank you for all your help, I'm very happy with my Camry.

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Bjparr28

Nov 28, 2012

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Rick was very helpful through the whole process. He is a professional, experienced and well knowledgeable salesperson thank you very much once again guys. Your the best

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Mohamad

Nov 28, 2012

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When I went to this dealer I didn't know what I want but mr Mina helped me a lot and he was friendly nice and easy to deal with I'm so happy with my new car!!! Happy holidays to everyone in that dealer

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shami22

Nov 26, 2012

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Walked into the dealership & was greeted friendly & professionally by salesperson Robert Kundid. Robert quickly addressed all my needs & concerns. As a woman shopping for a vehicle by myself my anxiety level was high but the staff at Westchester Toyota,especially my salesperson put that to ease by staying true to their word throughtout the whole process. Definitly recommend to all,thanks Robert & and Westchester is truly the place of the low price guarentee.Proud owner of 2013 Highlander.

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urfather

Nov 26, 2012

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listing cars at a fabolous that are never available, customer service has no knowledge of inventory, my 8 yr old has more info on cars than the rep that answered the phone. pathetic

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Jen.robayo

Nov 19, 2012

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It was a pleasure working with Mr.Rivas, he was very informative and made the process of purchasing our first car extremely simple. We are in love with our Camry.

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Gaudyt

Nov 17, 2012

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John Pena helped us with the purchase of our Highlander. We are very pleased with our decision. We told John exactly what we were looking for...a safe, spacious, family and driver-friendly car and he found us just that. He was very professional, informative and helpful, not to mention attentive. I would rate our overall experience in WESCHESTER TOYOTA to be great..thanks to John Pena. I would recommend him to anyone.

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Happytinker

Nov 17, 2012

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Excellent. I am very pleased with everything from them. Shopping around for a car can sometimes be scary but they made it very easy for me to make a decision in getting my new Car. Thank you guys.

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louis curto

Nov 17, 2012

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nelson munoz and others lied to me and to my girl-friend. We went in to buy a car. They convinced us that it was better and more economical for us to lease a car.Butthey gave us a very costly deal. People who have leased the same Camry from otherToyota dealers have received much better deals. A Toyota dealer in CT. told us that we were taken for a ride. Toyota dealers generally charge $1900. as a down paymentand $300. per month for 36 months for a basic Camrey. We were made to pay $5000.as a down payment and 300. per month for 36 months for a basic Camry. Also, they sold to us other things for $2846. Beside the loss of money, our dignity also has been humiliated. We put a dispute re. $5000.with American Express. We are retired seniors of modest means. We want some justice.

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Bella_L

Nov 17, 2012

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I must say my experience here was great. Yorcarys animated personality brightened my day and served well when helping with my purchase which I had no intention of doing, only truly was browsing around for options. But it was a great deal so ended up taking the car the very same day. Very respectful young lady, offered some coffee and really listened to what my main concerns were. I would definitely recommend her, she was GREAT!

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cbranche

Nov 17, 2012

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My husband and I went to Westchester Toyota to get a used car for myself. Upon arriving Suraju immediately approach us, he was great! He helped us he had a lot of patience and really worked with us on what we wanted. He was so good we ended up with two cars!!!!

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Jacob Jeselson

Nov 16, 2012

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I visited Westchester Toyota a couple times within the past month and was approached by many salesmen who were very helpful in my lengthy research. I finally made my decision to buy the new Toyota Camry with the help of Mr. Francis Castillo. He was extremely informative, respectful and patient. His finance manager was also very professional and helpful. Mr. Castillo helped me make my final decision after about 6 different test drives with different Toyota models. I will definitely recommend Westchester Toyota to friends and family and will make sure to refer them to Mr. Castillo.

MB

Melissa Blandino

Nov 16, 2012

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My first car was a Toyota and it lasted me 18 years. From then on I knew I only wanted a Toyota. I was interested in either the Corolla or Rav4. I visited Westchester Toyota maybe about 3 times. Each time I was patiently assisted from salesman Francis Castillo. Francis made sure to lay out each and every detail a consumer would want to know; as well as pointing out the differences of the two cars and which might be more suitable for me and my lifestyle. After each test drive, I decided to go with the Rav4. I would like to note that Francis was extremely professional and never once made me feel like just another sale to him. His finance manager went above and beyond to make me comfortable and worked with my finances so I could easily manage and afford my monthly payments. Overall, I had a great experience at this dealership and will recommend both the location and Francis to friends looking to buy a Toyota. Thank you!

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emannyd

Nov 16, 2012

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I was so surprised with all the attention and professionalism that Richie Rodriguez and Jaime Gonzales had while the process of getting this 2013 Sienna XLE. Every time I asked them a question regarding anything about the car they knew it on the spot. Before going to this dealer I had visited two others and, I must say; what a huge difference, well as you can see I came out with a brand new car. If every dealer had personnel like Westchester Toyota/Scion cars will be sold like butter. Thanks a million Richie and Jaime, you really made my day.

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flaco.laureano

Nov 16, 2012

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0 friends 1 reviewFlacos L. Manhattan, NY11/16/2012Excellent service from the very beginning up to the moment I took posession of my new Camry SE special edition. I was assisted by sales consultant Pedro Segura who very enthusiastically presented the features in the car and took my family and me for a test drive. Negotiation was very straight foward with Pedro showing us http://Edmunds.com and what the fair price for the car was. Dealership staff very friendly all aroound. If you are in the market for a new or used Toyota, Westchester Toyota is very well worth visiting, espcially with people like Pedro and George, his manager.

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joliepitt

Nov 16, 2012

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This was the first dealership we looked at and we were sold the friendliness and warm atmosphere is amazing everything was explained in detail you dont feel like you are in a dealership i cant explain it it you have to see it for yourself john and robert are amazing and very professional . AS we left on thursday with our new 2013 sienna 4wd i hugged them and i was sad to say goodbye . You build a personal relationship with them my husband and i are very happy i def recommend this dealership love u guys

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markclark

Nov 16, 2012

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I went in westchester Toyota to buy a new corolla and I had been shopping around for a while. After I visited 6 different dealerships I realized that westchester Toyota beat every other dealership I been too on price and professional experience by a lot! I dealt with Mina Aziz and his boss Anson Castillo who were very honest and upfront from the starting point. I'm very satisfied with my car shopping experience and would def recommend this dealer to all my friends and family!

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mccagency

Nov 16, 2012

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My salesperson was great. He made the sales process run very smoothly. He was very friendly and helpful. I felt bad for being difficult and giving him a hard time. But he was gracious and understanding. I would come back to westchester toyoya for my future purchase and I would recommend him to my friends.

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mluquis1234

Nov 16, 2012

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I came into Westchester toyota looking to purchase a new toyota Venza. Nelson was very friendly from the moment he introduced himself. He was very patient with me and my wife, and explained the process very well. Nelson helped get us a lease that was well within our budget. While i had my mindset on a white car nelson was a very good salesman and after showing me the different color options i couldn't resist taking it in the brown option, as i found it far more attractive. My wife who was also impressed will be back to Westchester toyota when her lease on her honda accord is up in february. we look forward do doing business again. thank you.

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peter1121

Nov 16, 2012

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Great service. I love this guy, he is great amazing and very useful, i gave him 200 tip for the way he served us and it was great.

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Goelat504

Nov 15, 2012

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Mr.Robert Kundid was very helpful. He was there to attend me , answered my questions or any concerns , helped me pick the right vehicle and told me all the options that are available and accessories. As a customer I was very satisfied and happy. I would recommend this showroom to everyone that is looking to buy a new vehicle. When u have a good sales rep that is always there to any questions u have it make vehicle buying easy.

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IM2GD2BRL

Nov 14, 2012

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Juan Padilla was an absolute pleasure... he was personable, easy to deal with, professional, attentive, informative, patient, courteous, immensely entertaining and super down to earth. I could not have asked for a better experience unless the car I purchased had been given to me for close to nothing... we know that wasn't going to and it didn't happen... but I was happy and comfortable with our negotiation.I purchased a Toyota Camry XLE Hybrid 2012 in magnetic gray metallic. I traded in a Jeep Grand Cherokee Limited Edition Quad II Drive 8 cylinder 2006 Khaki colored fully loaded suburban.Both the trade in and new purchase went over without a hitch. I went in to look... serious about buying but unprepared - didn't even have the title for my jeep or extra key with me...Juan made it all go smoothly and it was truly effortless.I am glad I gave my business to Toyota and even happier that I did business with someone who truly is an asset to the Toyota community and this dealership is lucky to have him on their side... Thanks for having great people to deal with. Juan Padilla rocks!!! I love my Toyota Camry XLE Hybrid!!!

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Jamie M

Nov 13, 2012

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Every time I walk into this dealership, I feel welcomed. I have leased 3 cars from Westchester Toyota and I am happy to say every experience has been perfect. I recently leased a 2013 Venza and the whole process was simple; just as my others were. Each time I leased a vehicle from Westchester Toyota, William Ventura has been my salesman. He always works his hardest to get the best deal and the perfect car for me. He goes above and beyond. I honestly can not say one bad thing about William or the dealership. Everybody is so friendly, works hard and they work well together!

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marie346

Nov 13, 2012

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I went into the dealership not knowing what to expect. I was undecided on what type of car I wanted and how much I wanted to spent on my new car. When walking into the dealership Mr. Ventura gave me a very warm welcome which made me feel comfortable and I knew that it was were I needed to be, I no longer needed to continue shopping around for any more dealerships. He guided me through the process, now considering the amount of time it took for me to decide during the process Mr.Ventura was very patient and answered all my question fully.He did not leave any question mark in my head. I was happy to know that I had all the information I needed from what type of tires my car came with to the very minor details.Through the process I ended up getting the Rav4 Limited and I was very pleased with my choose thanks to my sales person. He made the process as quick as possible from the start all the way till the very end. What really impressed me of Mr.Ventura's, was his dedication. The time he took to explain how everything worked. He made sure before I left the dealership that I understood everything from the navigation system to getting my phone up and running with the vehicles bluetooth. At the end of the process Mr. Ventura said " If there is anything you need please feel free to contact me." And with this said I know he was sincere and that if I did need anything from him he would be there to answer my questions.

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MT15

Nov 13, 2012

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My husband and I had been shopping for a car for a little while. We finally went to Westchester Toyota and met with John Pena. John was exremely informative, knowledgeable and friendly. He assessed what we were looking for, our budget and finally got us a great deal on what is now our beautiful Highlander! Not only did we get a great deal, but John gave us 3 years of complimentary service for free. We had such a pleasant experience in Westchester Toyota! I would definitely recommend this dealership for those who are on the market for a car! John was great to work with and looks to make sure his customers are happy and satisfied. We will definitely come back at the end of our lease.

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Cwilliams36

Nov 12, 2012

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I arrived at Westchester Toyota expecting to be overwhelmed with the selection process of purchasing a vehicle. I have had bad experiences with pushy sales people with only the agenda of selling me the highest priced cars. I have been searching the internet but had no idea of what I really needed. When I arrived Sean Berry introduced himself and made me feel welcome. He took time with me to go over all the features that I would need. I could tell he knew his inventory well and how to customize what I was looking for. I would definitely recommend Westchester Toyota, in particular Sean Berry to friends and family because I know they will receive excellent service and honest feedback.

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KMB1019

Nov 12, 2012

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Sean shows exemplary customer service skills. He is very knowledgeable about the vehicles. He did his best to get me the best rate on financing. I recommend potential Toyota consumers to the dealership and to him as a dealer.

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Gaudy T

Nov 12, 2012

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My husband and I purchased a Highlander in Westchester Toyota and John Pena was our sales rep. He made the process very seamless and he was very informative and helpful. John assessed our needs and landed us a great deal. He gave us 3 years of complimentary service for free. We had been shopping around for a while and John managed to give us the best deal. Toyota exceeded our expectations with service and knowledge and we plan on refering everyone we know who is on the market for a car to Westchester Toyota.

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weng12

Nov 7, 2012

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We recently upgrade our Venza to Highalnder. Thanks to Mr. David Hsu and Mr. Sean Berry,they make our purchase process painless and easy. we also bought our Venza from Westchester Toyota 3 years ago as well. All I can say is "Great Job". and thank you again. My wife and I are very please with our Highalnder.

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sfogarty

Oct 27, 2012

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Suraju was very proffesional, courteous, and easy to work with. I told him I did not have a lot of time to work with. Suraju ran all the numbers, and came back with a price in approximately 20 minutes. I walked in the door at around 1:30 p.m. and walked out with my new camry at 4:30 p.m. in the same day. Suraju made my experience pleasent and painless. Thank You Suraju, and Westchester Toyota.Sean FogartyYonkers, N.Y.

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Sifang

Oct 25, 2012

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Worst dealer ever! A so called manager name "David" make a deal with me over the phone. After I went there all the way from NJ, they denied the price.I negotiated a new higher OTD price (everything included) with Jorge Ortiz, he took my SSN and I met Joe Kundrat. He tried to add other stuff and cheat me. I pointed out his tricks and told him the price I negotiated with Jorge. Joe denied the price and basically laughed at me. He was rude and some of his conversations made me really uncomfortable.

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Andrew

Oct 23, 2012

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I JUST WOULD LIKE TO THANK ALL SALES AT WESTCHESTER TOYOTA FOR HELPING ME TO GET THE CAR OF MY DREAM. I WENT TO 4 DIFFERENT DEALERSHIPS TRYING TO PURCHASE TOYOTA CAMRY SE, BUT ETHER THEY DID NOT HAVE A COLOR I WANT OR ONE HAD A CAR, BUT I COULD NOT AFFORD MONTHLY PAYMENT.HERE AT WESTCHESTER TOYOTA, THANKS TO TRISTAN GEORGE AND HE'S MANAGERS I GOT MY WHITE CAMRY SE. THANK YOU, WESTCHESTER TOYOTA

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jmmusic

Oct 11, 2012

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We want to take the opportunity to say thank you. You were the first Toyota dealers who made sense and were very professional. Other previous Toyota dealers we had visited had left us with a sour taste.Although we didn't do any business last night we definitely left with a good impression. Mr Suraju was very professional and also Mr Jaime Gonzales who gave us the final quote and almost persuade us to do the business.We still doing our homework because in this economy before making such of an investment of buying a new car , all possibilities should be explore.After we finished our next 2 appointment we will decide which dealer, we will do the business with. Price and service is very important to us, so far Westchester Toyota of Yonkers has those two. Jose & Maxine Mirabal

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fgomes5

Oct 10, 2012

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Just leased a New 2013 Toyota Corolla LE from Westchester Toyota. The experience was quick and painless. The dealership is what you would expect and know. I had Suraju as my salesman and was happy with our interaction. He had good knowledge of the products, choices, ans friendly personality. We where able to settle on a price , product and time for pickup quick and prompt. Overall I am Satisfied with my experience and would recommend the salesman and dealer to future buyers.F

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janismcq

Oct 3, 2012

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Suraju was just wonderful! When I arrived, I described what kind of vehicle I sought and explained my payment abilities. We were able to successfully work out a deal that suited us both. Paperwork was processed quickly and efficiently with no unnecessary delays. Pick up of my new vehicle went just as smoothly. Suraju took the time to tutor me on the bluetooth and radio accessories, something no other dealer has ever done for me before. I will definitely return to Westchester Toyota for my next vehicle! I highly recommend this dealership for their impressive showroom, experienced and efficient staff and more specifically to again work with Suraju Murtala. Thanks for a great experience!

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rweel

Oct 1, 2012

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I give my highest recommendation to this dealership, and in particular David Lee and Joan Rivas. I found myself at Westchester Toyota after a poor experience in Manhattan. David and Joan, along with everyone I had contact with at the dealership, treated customers in a friendly, respectful and helpful manner. All questions were answered directly and frankly, and the price negotiations were simple and straightforward. I will recommend them to everyone I know!

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moe311

Sep 23, 2012

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I had a lease which was ending with a different Toyota dealer in Northern Westchester. Due to a recent credit issue,that dealer told me they would not give me another lease. They said "just turn in the car at the lease end and walk away". Being a long time customer at this dealership, I was shocked. I called Westchester Toyota and went in. The difference was night and day! All were friendly, compassionate and understanding. Joe and Jamie in finance were fantastic! I also had the most amazing salesperson, Suraju, who kept in touch with me as things progressed. All three worked hard for me and got great results! I was humbled by these people who treated me not just as a customer, but a friend! I now have a new lease in a brand new 2013 vehicle and my wife and I couldn't be more pleased! Again many thanks to Joe, Jamie, and Suraju! You guys are the best. Going to the right dealership - Westchester Toyota, made ALL the difference!Sincerely,R.E.A. in Yorktown

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A. REYES

Sep 22, 2012

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I had a pleasant car shopping experience. The staff was very knowledgeable and helpful.

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GregJ

Sep 13, 2012

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I just picked up a 2009 Toyota Corolla and not only do I love the car, I got an unbelieveable deal. They had the best price I found on Cars.com. They were really nice too. They paid alot of attention to me and asmwered every question I asked. Everybody was so nice I would definitely refer everyone I know. Mr. Lee was great

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NICK.PARKER

Sep 10, 2012

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I just picked up my 2010 Toyota Sequoia from Westchester Toyota. These guys were great. They worked out the price, interest rate, trade in value for my Pathfinder and warranty all over the phone. So all I had to do was inspect the vehicle condition and sign the paperwork. They really made it easy and painless. Thanks to David, Anson and David.

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tomgillison

Sep 9, 2012

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There are many qualities that make a successful salesperson. Being polite to customers, being courteous to all, listening to customer's concerns, being knowledgable of the product, and understanding the customer's needs are some that come to mind.On Monday,September 3rd Labor Day, we made a trip to Westchester Toyota of Yonkers to look at and get info on the Toyota Prius. We had no intention of buying a car that day!As we entered the showroom a salesperson approached and introduced himself as Suraju and asked if he could help us.We told him why we were there.Later, after speaking with and getting a lot of information about the Prius with him we ended up driving home a 2012 Prius C off the showroomfloor that day!. Many thanks to Suraju!He is truly a great salesperson and fits all of the qualities listed above and more. Westchester Toyota should be proud to have a salesperson of such high caliber. We are truly satisfied with our purchase and the service he provided.It was a wonderful way to top off the celebration of the Holiday,Thanks again Suraja!---Tom and Susan G

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MaryTcone

Sep 3, 2012

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This is my 3rd new car in the last 6 months!!! I think Suraju was outstanding!!! He was funny and patient and he did what he had to to make the deal happen. He is why I kept going back to this Toyota dealership. I highly recommend it. If your in the market for new or used go see Suraju.

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TheSandman

Sep 1, 2012

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Tristian made the buying experience extremely easy for my late-model, pre-owned Prius. Although he knew I'd probably buy a new one if the perfect pre-owned didn't show up, he diligently found a pre-owned model with the trim I wanted, and went out of his way to get the car to me quickly. Great pre-owned Priuses are in short supply in this part of the country! There was a minimum of back and forth, and I feel like I got a great deal that will last me for a long time. I look forward to buying many more cars from him.

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Melissa

Aug 28, 2012

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I had a good experience at Westchester Toyota. I love my new Camry Se. The only thing they could improve is the time it took to pick up my car. It took a liitle longer than I expected to do my final paperwork and my kids were getting antsy.

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Lydiahoell

Aug 27, 2012

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Mr. Paredes was very courteous, friendly and interested on what my needs were in reference to the car I wanted to purchase; was very patient and allowed me the time I needed to finally make the right desition.I would be very comfortable and confident recommending this dealer to my family and friends.

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A1Starr

Aug 23, 2012

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Suraju Murtala is an asset to your company.My mother and I walked in undecided and and placed a down payment that day on a new Corolla. It was because of Suraju'sknowledge and expertise. We did not feel pressured or hurried. We were eager to get the best price and thanks to him and Jaime Gonzalez we felt assured we did. My mom went to other car companies before I suggested Toyota. Suraju is a excellent sales associate and we feel he should be commended for his outstanding service. He really went above and beyond. He showed me how every feature in the car worked-synced my phone sent a thank you e-mail. He has a beautiful personality and I could see himin a position training other associates on how to deal with potential customers.Don't let him get away let him rise within the company. Can't say enough good things about our experience. Also I had some post-buyer questions and he was happy to help. I had an additional option installed today and they did excellent work. When we need antother car we'll be back. A1Starr

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Debra K. Brown

Aug 21, 2012

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I had a great experience with Westchester Toyota this past weekend! THe salesperson, Nelson Munoz was extremely courteous, knowledgable and accommodating and guided me through every step,and had me signed sealed and delivered in a few hours. Nelson had an answer for every question and was patient. I was also impressed with Fabio Kola who was very helpful in getting the financing done and even made a first appointment for an oil change. I would definitely recommend Westchester Toyota and Nelson to anyone looking for a great car, great service. Thank you to everyone at Westchester Toyota!Debra K. Brown

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Richard C.

Aug 19, 2012

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I knew I wanted a RAV4 for our daughter, and Lilliam was very gracious in showing me those available on the floor, reviewed the various models and options, and brought Rick Hall over to review the recommended leasing plan. When I said I wanted certain price savings from the MSRP, Rick quickly responded in a positive manner to my great satisfaction. What clinched the deal was Lilliam and Rick found the exact car I wanted with the right color and options at another dealer, and brought it over, serviced it, and had it ready for me in only 2 days. Dennis Clarke reviewed the lease requirements in a thorough, professional manner, without any arm twisting, and made some great suggestions which really pleased me. Our daughter loves her red RAV4, and I could not be more pleased. I have dealt with many car dealers over the past 50 years, and I put Westchester Toyota in White Plains, at the top of them all. Thanks again to Rick, Lilliam, and Dennis for their great work and service!

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Maria Gil-Aroas

Aug 14, 2012

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Buying/Leasing a car is not on my list of favorite "To Do" things. But on this shopping experience, Mr. Diaz was so pleasant, professional and friendly that I enjoyed the hours at your dealership! He really did go above and beyond to cover every detail of my first time experience on leasing. I'm hoping he's there when my lease is over to do it all over again with Mr. Diaz. He was fantastic and definitely a person to keep on your team! Thank you Pablo and Toyota!

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bb72

Jul 31, 2012

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The dealership over all was great. my salesman Suraju Murtala was on top of his game, having answers pertaining to all my questions. He was profesional and was not pushy. When we got to the point of delivery, Suraju went over everything in my wife's and I new rav4 even as going as far as helping me transfer my belongings from the car I traded in to the new rav4 and synching my phone to the bluetooth. The next day Suraju followed up by calling me to make sure everthing was ok with our new rav4.

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Incondicional83

Jul 31, 2012

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Sales person Pablo Diaz has been nothing but great help in the process of me purchasing a new vehicle. Getting into newer vehicle is stressful but he made the process so much smoother for myself as well for my family.

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Bdejesus

Jul 29, 2012

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This was the 4th car i financed at westchester toyota and my experience was wonderful as usual. My salesman Pablo Diaz was very pleasant and a pleasure to work with. I appreciate the hard work the entire team put into satisfing me as a loyal customer. Thankyou

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annay1268

Jul 23, 2012

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We traded in our 2011 Rav 4 for a newer model & we got the color we wanted Metallic Blue. we are satisfied so far. Still waiting on Jamie Gonzalez for something different for the Rav 4 that we had on our 2011 Model. Other than that Suraju Murtala was excellent sales person.

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jasteroff

Jul 21, 2012

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Excellent service about the many choices and options; prompt and efficient; great prices. They are very well organized. Friendly, on-time, and explained everything very well.

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ERADT100

Jul 15, 2012

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PABLO WAS EXCEPTIONALLY PATIENT TO SHOW ME THE ADVANTAGES OF MAKING A LEASE DEAL AT THIS TIME. HE WAS HELPFUL IN SHOWING ME HOW THE NEGATIVE EQUITY ON MY PREVIOUS VEHICLE WOULD IMPACT ON MY PRESENT DEAL.

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Areliz

Jul 14, 2012

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I give Westchester Toyota a 5 and John Madera has a lot to do with my rating. In 2008 We bought our very first Toyota FJ Cruiser from him and I still remember it like it was yesterday. It happen to be my husband's Birthday and to our surprise, John even went out of his way and bought a cake for him. When we walked out from the finance office to see our new truck there was John with the truck all ready for us... clean, tank full of gas and in John's hands was a cake complete with candles. Right in front of the dealership we sang Happy Birthday and then drove away feeling pretty happy with our new Truck and more importantly with the way John paid so much attention to detail. John truly exemplifies caring, compassion and thoughtfulness. From the start of our interaction to the very end, we were pleased. John was honest, helpful, funny and very insightful. I am more pleased to write that on 07/13/12 John went above and beyond to ensure that I left the dealership in the car that I actually wanted, a white Toyota Yaris LE. When I arrived to the dealership the car described was not there but John paid attention from the start to what I asked for and made it happen - effortlessly. John addressed all my concerns and made sure that he put the customer first. I could not believe how fast I was in my new car. I am very happy and grateful for my interaction with him and will recommend him to anyone interested in buying a car.

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Herbertgoodwyn

Jul 12, 2012

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I have a new Toyota Camry less than a month old, and I am very satisfied with it. I rarely listen to the radio, except for a few specific stations. I was told that I had the trial membership to the Satellite XM stations, however, i was never able to access them, and I didn't think about it until I received a letter from XM saying that I did have an activated 3 month trial membership, which I could then extend, once it expired. I called my Dealership & asked for my salesman, who was not at work that day. I told them my issue & said that I hope they can activate it remotely, however, I would be in New York all day & I could bring it by if they needed me to. Mr. Madera called me back, did some researching of the problem & I was asked to bring the vehicle in, if I could. When I arrived, he called from my car & spoke with someone from Satellite XM. It was clear to John Madera & to the people he was speaking with (I also briefly spoke with them)that the car Satellite signal had not been activated. "XM" said that they would activate it for the two remaining months, however, the loss of the one month (No XM Service)was the customer's responsibility (mine), for not notifying earlier. Rather than dispute with the XM person over the phone, John Madera paid for the monthly charge, right there, over the phone, using his own credit card. XM then activated (within 5 minutes)the service for 3 months.I think this was EXCELLENT CUSTOMER SERVICE delivered by John Madera. I was transformed from a potentially angry & disgruntled customer to an immensely satisfied and grateful customer. I am a recently retired Supervisor of a Customer Inquiry department of Con Edison. I know GOOD customer service, and the power of delivering a YES (rather than excuses). John created in me what we used to call a PMCE, a Positive Memorable Customer Experience. In addition, afterwards,he asked if there was anything else he could assist with. I mentioned two other items, with which he also helped.

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fatmir6247

Jul 10, 2012

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Lease on my 2010 Toyota Camry was expiring so I was looking for good deals. After checking couple of Toyota dealerships I found Westchester Toyota to have the best deals on new Camrys. Suraju Murtala was very helpful and knowledgeable. He worked with me and always pleasant even though for 2 days I changed my mind about the colors, models and price. I think I got a good deal and I think my new favorite dealership. Jaime Gonzalez is one of the managers and he's just a delight to work with. Always helpful and always friendly. Overall, I'm very satisfied with my deal I've got here, with sales rep, with manager and dealership.Two thumbs way up.

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Otika

Jul 9, 2012

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I was just looking around, shopping for The Best deals on a rav4. Lilliam took care of me and my family, heard all my needs and cleared all my concerns and doubts about the rav4. After a while, she decided that according to my needs I should get a rav4 limited. She made sure that she put me in a high end quality rav4, top of the line. Could not be happier w my rav4. Dennis in finance understood also my concerns and questions as far as payments and warranties. Rick was also very attentive.Over all these people made sure to put me in a vehicle that I love. Great Job!!

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Sports Car Enthusiast

Jul 9, 2012

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I just recently purchased a Prius on Saturday. I have been shopping for about 3 weeks. Shopping for cars always seems to be a hassle. I understand delerships have quotas and they are in business to sell cars but there always seems to be one of two extremes. They are either too pushy or they are very unattentive. After visiting four dealerships I have to say the staff at Westchester Toyota was spot on (I believe that is the new phrase). They were polite and friendly. They consulted rather than pressured. I felt respected which to me was important.

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aleahing

Jul 8, 2012

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We had a great experience from this dealership and purchased a 2012 Camry Se at we believe is a very price. Juan greeted us before we even enter the room and immediately showed us the kind of cars we were looking for. He was very thorough, answered all our questions and concerns and spoke to his manager to get a new car in our price range. He was very knowledgeable and we didn't feel rushed.This dealership has very high volume and it's easy to see why. They are very professional and we were very pleased with our experience.

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frankss40

Jul 8, 2012

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my first contact with my sales representative was wonderful. As a first time buyer,he took his time to help me throughtout the buying process; was very straight forward with the price...what triggered me to close the deal instantly was the question he put forward of what would take for him to sell me the vehile today....i felt very much invovled in every process of the sale ....thank you so much suraju....

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Rons4Runner

Jul 7, 2012

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Great place with a nice selection new and used cars. Suraju was great. Patient and not pushy. He didn't talk on and on about the "selling points" of the cars, but rather he let the cars sell themselves, and answered questions and pointed out things as the day went on. I found the 4Runner sitting in the showroom, but didn't look at it at fist. We test drove a Camry, which was my first car, and I realized I had already driven that and wanted a new driving experience. When I shifted gears (sorry puns) from the Camry and started asking questions Suraju didn't even flinch that I had just wasted an hour with the Camry and was thinking about a different car. All in all, Suraju was awesome taking the time to show me the cars, walk through the process of buying the car, and sending me off in a new 4Runner.

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mets2567

Jul 4, 2012

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I had brought my new vehicle to the service department to have an alarm installed. After I received my vehicle, I noticed scratches on my new car. I spoke with Glenn and showed him the damage done. He assured me I would not incur costs and I was directed to Cara who helped arrange a car rental. My initial experience was negative because the backroom mechanics were not straightforward with the scratches. Glenn, Cara, and Frantz were very professional and sympathetic. I received my car, scratch free. Make sure you do a walk through of your vehicle before driving off. Thanks again Glenn, Cara and Frantz for assessing the matter and taking responsibility.

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celtic56

Jul 3, 2012

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I returned a car to Toyota recently and Joan Rivas was the determining factor for my decision to discontinue leasing a new Toyota and in particular, ever using Westchester Toyota again. He was rude, barely said two words to me, he has no personality so I don't know what he is doing in the sales industry. I have dealt with Westchester Toyota for 2 leases and the sales people are very unprofessional (for my last lease, the salesmen could not have been working there more than a year - did not know what "XL" meant when I asked about the trim of a car), they not forthcoming in the overall final price of vehicles (there's always some item they forgot to mention until the day you arrive to sign the contract). The whole atmosphere at Westchester Toyota is unwelcoming and unprofessional - no one takes the time to say anything to you when you are standing there waiting for the receptionist or waiting for a salesman. I saw employees smoking outside the front door of the dealership, people waiting to speak to someone looking frustrated, just not a good sales experience overall. Very disappointed in Westchester Toyota.

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cjshuttleworth

Jul 2, 2012

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Great, attentive service with no pressure. It was the first time I bought a new car - a big deal for me - and they made me feel very comfortable with the process, taking care of everything - insurance, registration - and slowly and meticulously going over payment options.

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FM120

Jul 1, 2012

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Westchester Toyota Service Department is by far the best. I recommend this Service department to everyone. The staff is very professional, from the moment you enter and the that you leave.The service adviser that you are assigned explains to you what has been found,if anything and what recommendations the car needs.Mr. Casmir has been very helpful and proactive on what is done in the service department. He is very attentive to needs of the customers. The staff seems to interact well with and reflects in the service. The service is great! I bring my vehicle in, it is serviced and I am out at reasonable time.There is also a shuttle service for those that require it.

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dianemarie93

Jun 30, 2012

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I went to Scion of Westchester to look at a Scion TC. Sales associate Pablo was very good at helping find the perfect car and also making it affordable to fit my price range. He was professional and enthusiastic about his job. He was very helpful and made me feel comfortable purchasing my first car. I was very happy with the overall service and I would definitely recommend this dealership!

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maryb1973

Jun 29, 2012

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We would highly recommend Robert Kundid and Fabio Kola, a great team at Westchester Toyota. Over 39 years, we have purchased 5+ new cars and this by far was our best experience (and least stressful). Our initial contact was made online which was promptly followed with a phone call from the dealership. We met with Robert Kundid, a very professional and knowledgeable salesperson who explained about each model we were interested in and available options. He was sensitive to our needs and special circumstances. He was straightforward, courteous and we were impressed by his non-pressure style of dealing with customers. Although we purchased our car at our initial visit, I felt if I had delayed the purchase there would be no "hard sell" or uncomfortable exit. He worked hard to obtain the car we had selected and kept us up to date. Robert made himself available by phone to answer all questions we had. When we arrived to pick up our car, Robert immediately took us to see the car and let us inspect it. He then introduced us to Fabio Kola who worked on our credit application. We were so pleasantly surprised when he offered us a lower interest rate and perks which fit into our budget. He was also professional, courteous and efficient. All forms were explained in detail by Fabio and all questions were answered to our satisfaction. My husband was impressed that when Fabio requested a signature on a form, he gave us ample opportunity to read each one. As we left the building, we were greeted by the sales manager, Anson, who asked if we had any questions, concern, etc. Robert explained all the "bells and whistles" of our new car. We drove away happy and confident in our purchase. We will highly recommend to Robert, Fabio, Anson and Westchester Toyota to all friends and family.

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mets2567

Jun 28, 2012

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Dear Fellow shoppers,If you want direct, honest answers go see Alex Castillo, Anson Castillo and Fabio Kola. They will answers all your questions, address any concerns and make you feel comfortable. They will not pressure into signing any paperwork. Alex made my transition in financing my first vehicle fruitful. I had no idea what I was getting my self into, yet these these gentlemen alleviated my fears on purchasing my first vehicle. I stand by these guys. They are the real deal.

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Nyankes

Jun 27, 2012

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Sales person very hard working and very helpful. I would go back to purchase a car, new or used. Best new and used car dealer ship around.

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maureenhepler

Jun 26, 2012

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I had used the Toyota dealer in NYC and Frantz Casimir was the service dealer. He always made sure the place was running smoothly. When I moved to Westchester, imagine my delight at finding Frantz as the service and parts director at Westchester Toyota. I always feel like I am his only customer - a rare feat in customer service these days. I had the pleasure of having Eric Stapen as my service consultant on my last visit and he was wonderful. He took excellent care of me from beginning to end, including setting up a rental car.I highly recommend the service department at Westchester Toyota.

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faustoeguzman

Jun 26, 2012

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i really good dealer to take your car for service. the personal is really friendly and can answer any questions you may have.also really fast service.

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enjaem1

Jun 25, 2012

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Joan is wonderful to deal with and extremely knowledable!!! I have never in my life of purchasing new cars had every button and option gone over so thoroughly!!!! Please see him when purchasing a new car!!

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Enyceecarguy

Jun 25, 2012

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First let me start off by saying that this was the best experience I ever had at a car dealer. Right from the beginning I felt comfortable and was offered refreshments, coffee water. My salesman ken was the nicest car dealer I have ever dealt with. He was informative and friendly. At no point did I feel pressured or uncomfortable. I dealt with ken from start to end and buying my car was so easy. Ken is the best over at westchester toyota. I would definitely recommend. Overall excellent experience.

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Jeanine1971

Jun 25, 2012

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I was referred to Toyota from my aunt who purchased a vehicle from you guys. The salesperson who I dealt with, Pablo Diaz, was such a great help in walking me through the process of purchasing my new vehicle. I must say he is well knowledges of the vehicles he presented to me since I had no idea what I wanted to get into. He showed great patience and professionalism. If I were to recommend any one to Westchester Toyota I'd definitely refer them to Mr. Pablo Diaz. Not everyone is great at offering outstanding customer assistance as he showed to.

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LaurenVictoria2316

Jun 25, 2012

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Suraju was the most incredible person to work with the lease of my 2012 Camry SE! He was extremely helpful and one of the nicest people I've met! I walked in and needed a car for my children and I , and he was soo patient and resourceful ! Within four hours of arrival I had a beautiful safe reliable vehicle that I love for my family! He also helped me to find affordable insurance and made my purchase fast and simple ! I am soo grateful to have had him ! My mother also purchased a car from him and she is also extremely happy! I look forward to working w him for my next purchase !

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leefairypr

Jun 25, 2012

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I will try to be brief and straight to the point. I went to get a Toyota to this dealership and my overall experience was awesome. Mr. Kundid not only knew what he was talking about, he also made me feel at ease, all along I felt as I was talking to a long time friend. His knowledge about Toyota's really impressed me and I know for sure that I will recommend this dealership and Robert Kundid to any family or friend who is interested in purchasing a Toyota. I am a very satisfied customer.

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Live

Jun 25, 2012

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Thank you guys so much on my new purchase2012 Toyota Camry the sales rep name is bobbyHe did a great job showing me the features and benefits And did the hole process I thank u again he's the best sales rep I have every did business with 5 stars..

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Mayra1863

Jun 25, 2012

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I have been a Toyota Costumer for about 7 years, when I finally decided to change my 2007 Camry I was assisted by Anson Castillo and Sean Berry in decided which car would be best for me. They helped me choose the car that best met my needs; they were very friendly as to they treat you as family and work with you through all your questions and concerns. Now I am the proud owner of a 2012 Camry and I am extremely happy with my new car.

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nat7247

Jun 25, 2012

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I was shopping around for a Toyota Rav 4 and I had visited different dealerships, and none have compared to the service that I received. I was looking around on the lot for different Rav 4s when I was approached by the sales person. Jorge took the time to show me different cars and options packages, he also took me for a test drive and demonstrated the vehicle thoroughly, until I finally found the perfect match for me. When the time came to go over purchasing options, he was straight forward and made my experience enjoyable. I was very satisfied with Jorge's service.

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zmaldo

Jun 25, 2012

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When I arrived at the dealership, prior to even exiting my car, Bobby Mayne welcomed me with a warm smile and genuine greeting, asking the purpose of my visit which was to possibly trade in my ADORABLE 06 Corolla which was originally purchased from Weschester Toyota in 2009 for a certified crossover. After listening to all of my needs, he immediately arranged for me to test drive 2 Rav4's, one basic and one limited edition. After taking into account my budget, we decided the limited edition would work best for me. Although it was a lengthy process, it was well worth it, especially with the contributions made by the sales team consisting of not only Bobby, but also Sean and Rick. I must also add that Joe from the finance dept did an outstanding job in working out logistics. Overall, it was a positive experience and I will be recommending Westchester Toyota to friends and family.

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rich555

Jun 23, 2012

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very nice and knowledgeable staff. The process was easy and straight to the point. i would definetly recommend this dealership to anyone. Westchester toyota is the best.

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marimartinez417

Jun 22, 2012

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When I bought my first car 5 years ago, I felt dissatisied and uneasy, I felt that I was left in the dark and being lead by someone who knew less than I did. It made me weary of ever going back to a dealership. But when I enter Westchester Toyota, I was greeted with a smile and felt instantly calm with Eli Rosario! the service was great, his product knowlege was on point and he gave me all the confidence I needed to buy a car and feel good about my purchase. I would definitely recommend my friends and relatives to Westchester Toyota!

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Paola

Jun 22, 2012

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One year ago I went to Westchester Toyota and bought a Toyota Venza.... This year I took my friend to Westchester Toyota to get her new car. My Friend Sasha rates the following for the same sales associate Pablo : I have given the rating of a 5 to Pablo Diaz in customer service because he was very attentive. He made sure I was comfortable and satisfied with all the selections and questions I asked. In quality of work I also give him a 5 because he was organized and did not linger while preparing my paper work. Pablo also knew very well how to explain each selection of car with many details. Pablo got a 5 rating in friendliness because he is all smiles. He also was very patience with all my questions and I did not feel any negative feedback from him. My overall experience was great, because I was satisfied with my selection and with the help I was given at Westchester Toyota.

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geobriel

Jun 22, 2012

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I like how the seller took care of us from the beginning, joan is very professional because he answered all my questions and the best part was that i could buy the car i wanted,even with a low credit.

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crispena18

Jun 20, 2012

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John was extremely friendly and curtious. From the get go he offered us drinks and food, and was extremely respectful. And when while we were waiting for the car to be preped he kept mking sure we were comfortable. All in all it was a great experience and i would recomend this dealer just because of him. He was great.

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Pcmoranslp

Jun 19, 2012

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I recently purchased a Toyota Rav4 from Westchester Toyota (6/18/12). As I entered the showroom I was greeted warmly by Mina Aziz. He thoroughly answered all of my questions and addressed my concerns about the Rav4. He was extremely patient and considerate. He suggested we take a test drive and during that time, he clearly described the vehicle to me. Throughout the process Mina was professional and courteous. He dedicated much time to helping me choose the right options in my Rav4. Mina made me feel happy and confident about my purchase. Anson Castillo and Fabio Kola helped complete the process. They were very cooperative and they worked with me on pricing and payments. All 3 men helped to make my car buying experiences a pleasurable one. I left Westchester Toyota confident I purchased the right car from the right dealership! I would recommend my family and friends to Westchester Toyota.

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ToyotaDriva

Jun 19, 2012

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I usually service my car in the bronx, but my car broke down in Yonkers. I went to Westchester Toyota and I'm very pleased with my visit. Their staff turned a bad day into a much more pleasant experience. They have the integrity that is expected from Toyota. The problem turned out to be a fuse, and they did not even charge me for the repair/replacement. They are awesome! One thing I can tell you is that from now on I will only bring my vehicle to them. I trust Westchester Toyota. Thank you!

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livesport

Jun 18, 2012

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Our first contact (via the phone) with the dealership was with monique. We knew exactly the car we were interested in, and which options we wished our new Sienna to have. jaime gonzalez was quick to work with us, accommodating the options and the price we were willing to pay for the car. He was very prompt, courteous and HONEST! Upon our arrival at the dealership, he was our sales representative. He showed us the car, answered all our questions, made us feel very comfortable and welcome, and guided us through our purchase with an aura of lightness and sheer pleasure. He made the buying experience very easy.

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Jays72207

Jun 8, 2012

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I had the best experience in the purchase of my new Toyota Camry, the process was very simple and straight forward, I would definitely recommend Westchester Toyota for the purchase of your next car.

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Gustavo

Jun 6, 2012

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I just picked up my car this evening and I am writing this review while I am in the showroom. I had a great time. The staff is incredible. They are very attentive and polite. Everyone says hello which nowadays is very rare. They really took the time with me to make sure I was making the right decision. They weren't in a rush to push me out the door. They treated me like a friend and not just a dollar sign.

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pookieouchi

Jun 2, 2012

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Everything from start to finish was excellent. The most important thing to me when making an invest like this is feeling cared for and Ricardo along with his staff made me feel just that way. They made this buying experience a pleasure and I would certainity recommend them to others interested in a car.

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rahand2

May 31, 2012

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Like a shark he grabbed me in the dealership parking lot before I could walk in the door. Supposedly I had an appointment with a manager. This appointment was set up for a specific time and was arranged with Monique Labar(sp?) who claimed to be an Internet Sales Manager. Padilla claimed he was one and I never even got to sign in at their reception desk.Most of what he said in his presentation was either a lie or misleading. He said that because of demand the price was basically MSRP. That is until I asked for the Cosco price. He wasn't happy.He claimed that he could get me any color Prius that I wanted since they were the LARGEST dealer. Wrote a contract and took a $1,000 deposit. Said he would call me the next day (Monday). My wife, after not hearing from him, called the dealership Wed. afternoon and sincee West Toyota hadn't performed, we considered them in breach of contract. They did refund the down payment.I went to DCH Toyota City on Saturday. Left a small deposit. They found the car I wanted at a PA. dealer. I Picked up the car today.

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cboothroyd

May 31, 2012

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Our experience at Westchester Toyota was great. It took a little more time than we'd hoped to spend, but the result was worth it. Suraju was a pleasure to work with.

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kathy1300

May 24, 2012

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This is the second time I leased a Toyota Corolla from Westchester Toyota. My salesperson as well as the other men I dealt with were very professional, knowledgeable, and courteous. I highly recommend this dealership and will be returning to them again when my lease is up. Kathleen Roberto

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wilmacampos2003

May 23, 2012

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I have being to a lot of dealerships to see who cant give me a good deal and good customer service.I have never had and expirence like i did in this dealer. They are the best .They are the most respect and honest dealer that i did fine. Westchester Toyota in Yonkers NY is the best dealer out dear. If you want a good deal go to this dealership.Was a plesure to deal whit Juan Padilla very honest and profecional.you will love to work whit in.Recomended 100%

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wilsonherrera

May 21, 2012

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I feel extremely happy with the service and the overall transaction, the quality of this vehicle is simply superb, Westchester Toyota and specially Pedro Segura made the purchase of my Brand new Sienna a wonderful experience that I hope to be able to repeat many times.

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nlh245

May 16, 2012

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We returned to this dealership after purchasing 2 new cars from them in the past. We pre-ordered that vehicle to our customization, and the salesman back then was willing to help in any way he could. To the contrary, this time we were looking to purchase a 2009 Nissan Murano, that we first observed driving by the dealership. When we looked the vehicle up on their website, one price was quoted, but as soon as my husband went to see the vehicle he was immediately given a different higher price by Cherie. Seemed like they use the internet for the classic Bait and Switch trick. After we told her of the lower price quoted on the internet, our entire customer service experience began to spiral downwards. We could not get her full attention. Anytime a question was asked about the vehicle she would run around the dealership trying to find an answer. We asked her over 45 minutes for a test drive, and she said "you were late so, when I'm done making that deal over there I'll get to you". We even asked for someone else to take us on a test drive and she was extremely hesitant because, we were "her customer". She did not care about our comfort or time spent waiting, she just wanted to keep control of any potential sale. Her professionalism truly tested us, while she was smoking in front of the car we were considering purchasing. I informed her of my son's severe cigarette allergy and special needs. She rudely stated "I'm not bringing it in the car with us!" Cherie's behavior was reported to the Front Receptionist and then her Manager, Rick. Rick listened to our concerns on that day. However, after we had the car inspected, the Mechanic noted in his report that 1) all tires are worn, 2) the battery charge is low and will require changing, 3) brakes are worn and require attention and last 4) air filter is worn. Rick was made aware of all of these findings/concerns and his statement to us was "our used cars only have to pass inspections. That's it." We were shocked that he said that out loud to us! After finally getting the vehicle home on Saturday, the next morning we go out and the OIL CHANGE LIGHT is on. Come on guys, I hope you at least changed the oil on a car you just sold! This has just been one horrible experience. I called sales customer service and spoke with Monique LaBar, whom transferred me to Westchester Toyota's General Manager, David Lee. I sent him a copy of Lemon Protectors (mechanics) report depicting all of issues listed, 4 days ago. However, he has failed to call me back to discuss any of these problems. Future buyers beware, this is not the award winning gold dealership that they claim to be. They wont receive anymore referrals from me.

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AlRavluv

Apr 25, 2012

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For a new sales person ( 5-6 months) Mina was great! He was very patient and knowledgable and maintained a great attitude in each of my visits. With the guidance of his manager, Anson, Mina worked out leases on the 3 different models and helped me narrow down my decision to a beautiful new Rav 4. Although it took 3 visits for me to finally make the deal they both were upbeat and professional every time. Go check out Mina & Anson, they're great!

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Jcatacombe

Apr 24, 2012

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I had a great experience with them. I was able to walk in and take my time. I knew what I wanted but at least they were not pushy about it. Ricardo ( sales person) and Rick (sales manager) were very nice in understanding that this is a big purchase and not something to take likely. I have been to a few dealerships before and it was horrible. This is my second Corolla from them and I WILL be returning

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DanteC

Apr 17, 2012

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I just recently purchased a Prius on Saturday. I have been shopping for about 3 weeks. Shopping for cars always seems to be a hassle. I understand delerships have quotas and they are in business to sell cars but there always seems to be one of two extremes. They are either too pushy or they are very unattentive. After visiting four dealerships I have to say the staff at Westchester Toyota was spot on (I believe that is the new phrase). They were polite and friendly. They consulted rather than pressured. I felt respected which to me was important.

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CDante

Apr 16, 2012

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I just recently purchased a Prius on Saturday. I have been shopping for about 3 weeks. Shopping for cars always seems to be a hassle. I understand delerships have quotas and they are in business to sell cars but there always seems to be one of two extremes. They are either too pushy or they are very unattentive. After visiting four dealerships I have to say the staff at Westchester Toyota was spot on (I believe that is the new phrase). They were polite and friendly. They consulted rather than pressured. I felt respected which to me was important.

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CDante

Apr 15, 2012

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I just recently purchased a Prius on Saturday. I have been shopping for about 3 weeks. Shopping for cars always seems to be a hassle. I understand delerships have quotas and they are in business to sell cars but there always seems to be one of two extremes. They are either too pushy or they are very unattentive. After visiting four dealerships I have to say the staff at Westchester Toyota was spot on (I believe that is the new phrase). They were polite and friendly. They consulted rather than pressured. I felt respected which to me was important.

MR

Marble rye

Apr 2, 2012

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They offered the best price, far below other dealers I contacted. I was a bit skeptical but they came through and the overall experience was pleasant.

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ornella

Mar 28, 2012

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Making the sale the wll be as friendly as possible, when you have an issue the pass the the problem to another person and over and over with out any closure. They don't return phone calls. I would not recommend this dealership to anyone, and being a hairdresser who deals with the public every day I will make sure that they know of my experience.

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dlrratr

Mar 22, 2012

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Thery were very friendly and gave me a good price right away. Did not use any tricks or play any games with me. When we picked up the car they went over everything and inputted our cell phones into bluetooth and set everything up for us. They were great to do business with.

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enjaem1

Mar 20, 2012

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I called the service department early in the morning. Joe told me to stop by after work and he would look at my car. I didn't even have an appointment and he took care of me right away. He is very personable and I will definitely bring back my car to him the next time service is due. Thank you Joe!

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mpcaputi

Mar 19, 2012

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Salesman Pedro Segura was very knowledgeable, patient, friendly, upbeat & very responsive. We felt that we were getting a fair deal and that he was honest with us. Toyota Sienna...love it.

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taratara22

Mar 14, 2012

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I walked out of this dealership with the car I wanted at a price that was fair. My salesman, Michael Branca was the best! He was very nice and professional and not pushy at all. He actually listens to his customers. I wouldn't recommend buying a car from anyone else.

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peterpatrick

Mar 13, 2012

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John Madera is a professional. He displayed a high level of passion and integrity when I met with him and made me feel at ease. He went out of his way to make things right. I would highly recommend him to any prospective buyer.

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FreddyV

Mar 7, 2012

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I came to Westchester Toyota to shop for a new RAV4. I visited a few other dealers in the area, but wasn't happy with the way I've been trated or prices or both. Then I met Roman, my salesperson. He was friendly and helpful. I felt very comfortable. After a test drive we worked out a deal that I was very happy with. Roman was able to give me a fair value for my trade-in car and a great price on 2012 RAV4. Thank you Roman and Westchester Toyota for making it so easy. Fred V.

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irishdeb

Feb 12, 2012

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Great place to buy a Toyota. Friendly relaxed no pressure atmosphere. Was really impressed because as a woman I was dreading dealing with car salesmen who either pressure you too much or ignore you. Tristan was my salesman. He walked me through my purchase of a used Toyota Echo. He even drove me to the train station the first day I came to look at the car. Even though this wasn't a big money purchase, I got the same attention that a customer would expect buying a high end vehicle. The car was fully serviced and detailled before I purchased it and I took it for two test drives. Tristan did the paper work to transfer my vehicle registration and called Geico for me. Definitely would recommend this dealership and Tristan to anyone wanting to buy a Toyota in the metropolitan New York area.

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niros38

Feb 11, 2012

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Pedro was fantastic. He was not pushy but provided me with all of the information I needed about the Toyota Venza, which was the car that I was interested in as well as other alternatives. He clearly answered all of my questions and stayed in touch with me after my first visit to the dealership without being overbearing in any way. He is friendly, honest and great at his job and made me want to buy a car from him.

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Mr. easy

Feb 9, 2012

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Sales staff at westchester toyota was awesome... Damion foster my salesman was very professional...i got a very good deal on the purchase of my 2009 toyota camry...

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sarah.morales58

Feb 9, 2012

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I had bought my brand new camry after buying my preowned highlander not too long ago. Both sales were very smooth and the ppl I dealt with were very honest and up front both times. That's why I'd recommend this dealership to anyone who's looming to get a Toyota.

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AIUWater

Feb 9, 2012

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My salesman Pablo gave me a very good deal. He was very professional and answered all my questions. I got the monthly payment that I wanted to have. He was very patient and helped me to choose the right car for my needs. I highly recommend any one to come back to this dealership. His manager Anson was very helpful too.

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leilajames

Feb 1, 2012

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I went to a few other dealers who all said I couldn't get approved but fortunately westchester toyota were able to help me and I took home my Yaris.

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kennyb7

Feb 1, 2012

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I am from Cleveland, Ohio. What a brief and terrible experience I had. I am not one to write reviews but this experience has left such a profound impact on me and I am so flabbergasted about my negative experience that I felt compelled to write this reviewI had been searching for a 2009 or 2010 Toyota Highlander for a while. Not being able to find one in my area I turned to the internet. This is way out of my comfort zone spending this type of money on a vehicle sight unseen. That being said, there is information I like that will make me as comfortable as possible. Not a lot. Carfax or Auto Chek. Communicating with a salesperson and feeling them out. And that fact I was looking for a pre-owned certified used car. With an optional manufacturers extended warranty. In my opinion, not a lot to requestI found a 2009 Highlander on the dealers website that was everything I was looking for. I proceeded to contact the dealership and spoke with Rosezetta from the start. And there is where my experience proceeded to go downhill. At first she was accommodating yet somewhat aloof. The more I dealt with her, the more it seemed she was either too busy for me or did not have faith in my interest in this car. I am aware that the staff probably gets an enormous amount of tire kickers over the phone. Ive been in sales. A good salesman would know how to qualify and weed out the tire kickers from serious inquiries.For a brief moment I was able to speak with David Hsu. Finally. What I thought was a salesman who would work with me. Only later to realize that he was just the internet manager. He agreed to physically look at the car for me to answer some of my questions. He never got back to me. I called back a number of times always speaking with Rosezetta who gathered the info I requested. I always had to wait. Sometimes for hours or a day before she could get approval to forward me the info. She finally emailed me Davids response to my questions. In my opinion a very impersonal approach for a potential sale. I called back a number of times trying to get in touch with Mr. Hsu. Always ending up with Rosezetta. At one time Rosezetta took what appeared to me a very condescending attitude towards my efforts. Even so much as to laugh at me. Expressing to me that David Hsu was very busy and I didnt get it. And I did say something to her regarding this. Her reply was she was laughing with me, not at me. I have no clue what she was laughing about because I wasnt laughing at all. For that matter, I was getting extremely frustrated.Still giving everyone the benefit of the doubt because Im thinking this is such a high volume dealership and everyone is overwhelmed, I persisted with me effort to work out a deal on this car. Rosezetta asked me what Im offering. I really wanted to just deal with a salesman and get it over with so I can arrange to pick up the car that weekend. Once again, I relaxed and told her what my initial offer was. I hung up and waited. And waited some more. Finally I called back, asked for Rosezetta and was turned over to Jose Gonzales. A used car sales manager. HOORAH!!!!!! A salesman. And a manager at that. We talked and the tone of his voice gave me the feeling that this guyhinks I'm wasting his time. We talked. I told him where I was in pricing with the understanding that I was probably not going to pay for this car what I wanted too when I started my search. I was ready to come up in price. And I mentioned that to Jose. We ended the conversation that he would speak to someone regarding a counter offer and he would get back to me after 2 pm on Thursday when he came to work.At that time, I am getting really uncomfortable with this dealership because of everyones attitude. Do I want to deal with a dealership that expresses no time for a serious potential client? I started looking at reviews on line and Im getting more and more uncomfortable. But Im still willing to hear what Jose has to say hoping to put my ill feelings aside and just make a deal. I also start looking at other cars at other dealers. Just in case. 3:00 pm comes around. No call. At 5:00 I finally call. His assistant speaks to him and replies to me that Jose will call me back. He has my phone number. He never calls.Next morning I call to talk Jose or Rosezetta. Both are off for the day. After finding this out, somehow I got an email from Rosezetta 10 minutes later specifying that I can deal thru her if I want this car. An email. From an assistant no less. Not a salesperson. In her words..I will be your guide for this journey. I am here to assist in making this process easy and seemless. I will be available to answer your questions and help you make the best informed decision for the vehicle you have selected. Please feel free to contact me through e-mail or by phone if you need anythingFirst of all Seemless is spelled Seamless and if Im spending $30,000 on a car, I dont want to communicate via email on my journey and I want to talk to a salesperson. Thats when I left a message for the general manager. Who never calls me either. My chance to fly to Yonkers to pick up this car that weekend was now dead. bHere is a person whos serious about buying a car and they could care less. I should have listened to my gut earlier went elsewhere. But I wanted this car.I was able to find another car that was also exactly what I wanted. That evenin I was able to find another car at another dealer in Albnay, New York. And I am so happy I went to this other dealer. From the moment I started working with them it was a pure joy. They made me feel like I was their most important client. While at the dealership, the general manager and the used car manger both made an effort to meet me. Even the finance manager and I didnt even finance the car. All the way down to the young man who drive 20 miles one way to pick me up an my hotel. And for this, I will thank the staff from steering me away from my journey I was about to take that I now know would have probably been disastrous.

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Huereseich

Jan 27, 2012

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Very helpful and curteous. Could not have been better service. Friendly and speedy and knew the different options that would work for us and which options would not be satisfying to our needs

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ToyotaCamry07

Jan 21, 2012

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Friendly, personable and patient, Pedro gave me the best advice even though it cost him money. I double checked and he saved me a bundle. Thank you so much, hope this review helps you as much as you helped me.

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webchang

Jan 20, 2012

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Pedro is the main reason that I rate this dealership highly. He was professional and thoughtful with good inter-personal communication skills and 100% personal commitment to customer satisfaction. The team behind him, including his manager and peers, also did an excellent job for me.

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jbigs

Jan 19, 2012

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I came in to the dealership a few days ago and I met a very polite gentleman names Matthew. I needed my vehicle to be serviced. He told me that the car was due for a 30,000 mile service. He proceeded to give me an estimate for the service and it was a little expensive. He gave me all sorts of options and broke every thing down into priorities. In the end I decieded to do the full service because it seemed worth it. He even gave me a discount and I didn't even ask for one. He was very helpful and made me feel very comfortable. He updated me all day long to let me know what was going on with the car and even had it washed for me. I have had bad experiences at dealerships in the past but I will be returning to see Matt in 6 months for my next service!!!

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rcortez

Jan 15, 2012

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Prior to making my purchase, I went over in detailed with the dealer (S. Berry) all the requirements I wanted in a car. I told him I wanted the car fully loaded. This included all the media- Satellite radio, on star, blue tooth, back up mirror when parking, fog lights, navigation, tinted windows, etc. I explained to him how I much I was putting down and what I expected the monthly payment to begin.I test drove the car-- I was quite happy. As a result I wanted to make a deal. Since I had planned to give my car as payment-- I was VERY clear about not putting down any "cash" payment. According to Mr. Berry and the Manager A. Castillo, they explained to me that I needed to put down a 500.00 down payment. I was assured that I will get it back. I was told that my car would be ready in one week.Three weeks past, And I was told to pick up the car at 7pm at night. Prior to signing the papers, Mr. Berry proceeds to tell me that I need to give him money for fees -- A statement that was quite shocking because I gave close to 7,000 down payment. When I expressed to Mr. Berry that I was quite clear that I was not putting any money down and that I would like to have my old car backall of a sudden those fees disappeared, however, my 500.00 would be taken. This made me very upset. Mr. Berry then proceeds to tell me that I should be lucky because I didnt put any money down. Upon inspection of the car, the windows were not tinted, Mats and cargo accessories were not available. And I was told that I was "not suppose to get the "blue tooth" ---- but it's there, There no satellite radio, no on star. I was told that I never requested these features and that if I wanted them I can get them on my own.The day after my purchase I had a scheduled vacation. Mr. Castillo called me (One of the Store managers) and I told him of my concerns. I told him I was not happy with the car and that I wish to return the car and get my old car back. He assured me that when I get back, I will get my accessories the satellite radio will be installed. I also mentioned to him that the doors do not automatically lock. A feature that was present in a older model Upon my return, Mr. Berry took my car for the window tinting and put in the needed accessories. Mr. Berry assured me the car will be back by 1pm. My car was not returned until 5:30pm-- Not even a phone call for the delay, causing me to miss my class. I was told by Mr. Berry that he was going to work something out and that he will get back to me that evening. Two days past and no one called me. When I called Mr. Castillo, he stated that I can not get the satellite radio because I never ordered it and that there is nothing further he can do. I again requested that I wish to return the car, Mr Castillo told me that this was not an option.I then received a survey and I expressed my dissatisfaction with my purchase. Shortly after, I received many phone calls as to why I was so dissatisfied. I was then told by Mr. Berry that he will make arrangements to install the satellite radio --ONLY if I let him access to my user name and password so that he can fill out a "good" survey.Shortly after, Mr. Castillo, called me to tell me that he will make arrangements to get the satellite radio to be installed and activated.--- I again voiced wishes to return the car.A date was made for instillation, I was provided a car rental for my inconvenience. I dropped off my car the evening before because I wanted to pick up my car in the early afternoon. Upon drop off-- a procedure that took almost an hour. I told the guy, that i was getting the satellite radioinstalled and activated. I also mentioned that I would like to control the IPod through the steering wheel (something that Mr. Berry told me that I was able to do) and that I was willing to pay to get this acquired.The next day, no one called me regarding the status of my car. I inquired at 11 am, and I was told that they were just looking at my car. I also asked about my personal request and the guy (same one from drop off) proceeds to ask me questions about what kind of connector I have for the IPod--- Something, I would expect him to know.I return the rental car, I filled up the car with gas and the process of returning the car took close to 40 minutes. Upon me questioning as to why the process was taking long, I am told that I did not fill up the gas tank all the way and that I will be charged. Prior to me returning the car, I filled up the tank down the block, I had a receipt to prove it. Then the guy states I am missing a "hair line" of gas. His associate looked at my receipt and looked at the car and stated I did not need to pay for anything.I finally return to the dealership, Almost 6pm and my car is finally ready. The satellite is installed but not activated. The guy tells me that was not part of the work order. I call Mr. Castillo and he tells me they were suppose to activate the radio. Mr. Castillo instructs me not to leave and that he will take care it it. Mr. Castillo calls me back and tells me to go back to servicing and that the radio will be activated. I enter the servicing center and I am instructed to sit in the waiting area.While I am there, I over hear the staff talking about me and they all feel that I should activate the radio on my own. The service guy then walks towards me that I need to activate it on my own. I just said good night and left the servicing center.Overall, I am dissatisfied with my purchase, I have expectations of a certain type of service, work ethics, and knowledge that this dealership lacks. Communication is lacking and the staff are very unprofessional.

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chelle337

Jan 4, 2012

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I went to Westchester Toyota Service to get the LoJack installed on my 2012 Highlander. The installation takes a very long time and I probably should have dropped the truck off. Mr. Marmorosa was very pleasant and professional from the beginning. He told me if I needed anything while I was waiting to ask him. I went into the waiting room and got my Nook out and started reading. I stepped out to get something to eat and as luck would have it, just as I was finishing up, Joe called me to let me know that the truck was ready. He even pulled it out front for me and was waiting with my paperwork when I returned. My complete satisfaction was only marred by the fact that the heat in the waiting room was not working. Everyone apologized profusely and Joe even offered to let me wait somewhere warmer!This is a great dealership/service. Their customer service is great and everyone that came into the waiting room smiled and spoke to everyone. I would definitely recommend them.

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anntom1

Jan 3, 2012

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My experience was very good as I went to the dealership without an appointment and not knowing if I would be able to get the car and the monthly payment that really fits my budget and lifestyle. I did not get just what I was looking for but I got much more than I could imagine. This is not my first experience with Westchester Toytoa dearlership but it is by far the most satisfying experience I could have as Mr. Juan Padilla -Cano was very professional and knowledgable, his tenacity and experience has given me the best investment and I could hope for. I know without hesitation that I will be recommending all my friends and family member to go to Westchester Toyota to make their purchase for an automobile. My highest salute to the dealershio and their staff.It was a pleasure doing business with Westchester Dealership and very positive way to start the new year

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gsantiago

Dec 29, 2011

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I was scheduled for a regular maintenance appointment, I was introduced to Joe who was very friendly and welcoming from the very beginning. He sat me in his office, took down all of my information and asked me what was my reason for coming in. I told him I had a regular maintenance appointment but wanted to know what the price for a 30,000 mile service would be since i was already at about 32,000. He proceeded to pull out the price list and tell me that it would cost me about $600. My jaw dropped, especially since my visit was 2 days after Christmas. He began to break down the different types of service that were included in this 30,000 mile service and what options I had to reduce the price significantly. After all was said and done I was able to get most of the important work needed done and only paid about half of the original price. Joe really took the time to explain everything to me and was very helpful from the beginning. I will definitely be bringing my car in for service and hopefully will be able to work with Joe again in the near future.

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marktimtomelbueno

Dec 18, 2011

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My wife and I showed up a little late for our appoinment with a person we had been in contact through emails, that person wasn't available to assist us at that moment, so the salesperson who welcomed us to the dealership offered to help. Mr. Segura took us for a test drive in the model Sienna we had requested and also explained the different trims the car came in. We ended up buying the AWD XLE because that was the model that had all the features we were looking for and we were able to agree on a fair price for it and we even got more than we were expecting for our trade!!!!Pedro Segura and his manager Mr. Castillo did a wonderful job and we can only say we'd recomend this dealer to anyone looking for a Toyota in the area.

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stevealdo

Dec 17, 2011

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Best experience I ever had in my 20 Years of buying cars. Took less then one hr from minute I walked in to the westchester toyota till Angel gave me a key for my new Camry. Best price and salesteam. THANK YOU

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kvadez

Dec 17, 2011

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while i was visiting my mother in yenkers i went by this dealer on central ave, i have not words to described such a great service, pablo diaz greeted me with a very friendly smile so did his manager anson castillo. i would say that buying a car is a wonderful thing depending on where you do. westchester toyota maded me feel i was in heaven . thank you guys so much. att k valdez

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richard

Dec 17, 2011

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Love Westchester Toyota... My sales person Damion was the best...

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sarah123

Dec 17, 2011

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I had went in the dealership not too long age and purchased a brand new 2012 Toyota yaris from a very well organized and honest sales representative that actually made me enjoy car shopping even though I thought I'd hate it. Everything went smooth and I'm loving my new car. I would def recommend this dealership to a friend or a family member because there were nothing that was lied about thru the whole entire sale.

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luisbueno

Dec 5, 2011

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I originally went to 3 different dealers but i didn't feel comfortable.. My last visit was Westchester Toyota and met with a seles person by the name of Melvin Abreu. He is very professional and knowledgeable of the cars and specially answered all my questions and concerns, then met with manager Alfred Thompson to help get me the best deal possible these guys made me feel so comfortable that i went on a thursday and purchased a Sienna on Monday.. After that, Saturday of the same week had my sister purchase another car.. i own a company and will for sure come back to get the rest of my cars at this location... thanks to Melvin and Alfred

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mwikali

Dec 5, 2011

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Our sales guy was very friendly but yet professional.Created an atmosphere that was comfortable, allowing us to work together and come up with a deal that worked for us. If your looking to purchase or lease a toyota I recommend you checking them out.

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Vhcrkape

Dec 4, 2011

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They were both very pleasant to work with. William was very knowledgeable about the product and curteous to my time. He listened to my needs and even was able to get me the model I wanted. Rick was very knowledgable as well and very nice. Thank you to both of them

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Altagracia

Dec 4, 2011

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Angel and Rick where very friendly and knowladgeable about product and fimance options. We will recomend this dealership to ower friends and famaly. Buy the way we love ower new corolla.

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2750

Dec 2, 2011

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Looking to buy a new car, I made an appointment with the manager at Westchester Toyota. Upon entering the showroom, the receptionist had no recollection of my appointment. I was a little confused but I settled for a salesman who took me aside and tried to answer my questions. While I sat in a chair for two and a half hours, the salesman wandered around walking back and forth to the front desk trying to find answers to the information I needed. I finally left after three hours at the dealership feeling uninformed and unimportant. I received an email from the woman with whom I had scheduled my first appointment asking me about my experience and I told her how disappointed I was with the customer service. She asked if I would come in again and told me that it must have been an especially busy day. Willing to give them the benefit of the doubt, I agreed to schedule another appointment. Today I walked into the showroom and there was no one behind the desk. I told a salesman nearby that I had an appointment with the manager and, once again, no one knew about this appointment. He told me that his manager would be with me in a moment. Fifteen minutes later, I was still walking around the showroom alone, surrounded by at least nine salesmen doing little more than chatting with one another and making coffee. I walked by a few of them to see if they would offer some help. Finally I walked to the front desk and told the salesperson that I would now be leaving. I am quite shocked that this business would drop the ball again, especially after my dissatisfaction the first time. I could easily have dismissed my first negative experience had the manager been fully prepared, waiting for my arrival. This was clearly not the case. The level of professionalism and proactivity at this dealership is underwhelming. I would only consider doing business with a dealership that values their customers. Unfortunately for Westchester Toyota, this will not be them. I am sorry that this was my experience and I am sure this will serve as a valuable lesson for the manager and his employees.

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Bianca36

Dec 2, 2011

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Usually I never give reviews but I felt I had to in this case. I live in Yonkers and went to 3 different dealerships in the area. I almost bought a car at a previous dealership until I found out that I had been lied to about the pricing. When I went to Westchester Toyota I felt confident in buying a car there because of the honesty that was given and also the customer service provided was great. My sales guy was Sean Berry, he really took the time with me to go over all the details and made sure I knew everything. I called him once not knowing it was his day off and he still took the time to answer my questions. After I bought the car I even recommended him to my cousin who is now in the process. If you visit this dealership go to Sean! He was very clear in the terms of the car, and I feel like I got a good price.

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Brainpoker77

Dec 2, 2011

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This is my second car I purchased from westchester toyota. I returned there to buy a car because of the friendly service I receive when I walk in the door, Sean my sales person gave me his cell phone number I call him whenever I have a concern about anything to do with the car business. I truly feel like family when I deal with Sean Anson and Fabio

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meenah123

Dec 2, 2011

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This dealership is very good, people are very helpful and professional. I like working with them (Mina Aziz and his manager Anson castillo) I would def recommend it to other friends.

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JGONZA238

Nov 7, 2011

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WE WENT TO WESTCHESTER TOYOTA RECOMEMDED BY A MUTUAL FRIEND TO LOOK AT THE 2012 CAMRY SE V6 - THIS IS OUR FIRST VISIT TO THIS DEALERSHIP - I SINCERELY WISH YOUR EVALUATION HAD A HIGHER NUMBER THAN FIVE. EVERYONE WAS PROFESSIONAL, FRIENDLY AND ACCOMMODATED US BEYOND OUR EXPECTATIONS. THEY ALL SPENT THEIR VALUABLE TIME WITH US AND WE PUIRCHASED THE 2012 CAMRY SE V6 WITHOUT HESITATION. WE HAVE RECOMMENDED WESTCHESTER TOYOTA TO OUR MANY FRIENDS AND WHEN WE ARE READY TO PURCHASE ANOTHER TOYOTA YOU WILL BE THE FIRST AND ONLY DEALERSHIP WE WILL CONSIDER. THANK YOU AGAIN FOR ALL YOUR COURTESIES.WE WILL DEFINITELY RECOMEND OUR SALESPERSON LUIS OLIVIER AND HIS MANAGER JORGE ORTIZ.

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sazani

Oct 26, 2011

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We enjoyed Nelson immensely. He was amazing and knew his job very well. Was able to understand what we needed, car-wise and price-wise and also extremely friendly and gave a wonderful feeling. We highly recommend the dealership and Nelson personally!All the best,Shahar and Elinor Azani

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Jemas058

Oct 17, 2011

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This is the second time working with William and all I can say is I am nothing but satisfied. I went into Westchester Toyota not expecting to actually drive off with another car. But just like the first time William worked hard to work a great deal for a brand new 2012 Scion tc. I really can not explain how happy I am with the service I receive every time I walk into Westchester Toyota!!

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Gloriagirl

Oct 13, 2011

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When first walking into the dealership I was greeted by Rick who took me over to the car of my choice (Toyota Camry). Now I've been to many dealerships but he definitly new his product. After driving both the 4cyl and v6, he pointed out the best options for what I was looking for. I had my heart set on the six but he was patient enough to point out the 4 cyl was a better choice. I was impressed because I have yet to find a dealer that makes me feel like there actually care about my needs. All in all. I am very happy with my choice and would definitly return for my next purchase

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pattyboy

Oct 13, 2011

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I had the opportunity to stop in while my wife was shopping at a nearby mall. I went in to kill some time. The minute I walked in they were very nice and seemed like down to earth people. They offered me something to drink and spent some time showing me the new 2012 Camry. What a beautiful car. They took me for a test drive then they made me an offer I just couldn't refuse. They gave me more for my 2001 Camry than I thought I could get and even got me financing at 0%. I had such a great experience that I bought the car.

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darrensklein

Oct 9, 2011

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I walked into this dealership wanting to buy a new Sienna. Nelson, was a new salesman, but extremely knowledgeable, friendly and helpful. After thinking it over for a week, I decided I wanted a certified pre-owned Sienna. I was glad when Westchester Toyota had some inventory of these cars, and I spent another few hours with Nelson going over the inventory. He was very patient with me, and struck me as extremely uprights and honest through the whole process. Once I decided to buy, negotiating the price was very simple and painless. Buying my car here was a much more appealing experience than I could have believed.ETA: I am updating my review. When I bought this Certified Used Vehicle, Nelson, the "nice" salesman told me he would put a new battery in the car (because the battery was drained when we went to test drive the car). It is now three months later and the battery is dead! I took the car to the Toyota Service Center and was told that its an old dead battery in the car, and that the salesman probably just swapped one old battery for another one. DO NOT TRUST THESE PEOPLE.

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Eddie

Oct 8, 2011

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Service was excellent and car was ready before promedded time.

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carbuyer

Sep 28, 2011

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do not buy cars from westchester toyota. they They attract customers to the dealership and the car is more priced than those posted on the website.

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Loves Cars

Sep 27, 2011

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I called the dealership and they told me a different price then the internet. I came in and they did not even have the car. They tried to sell me a different car. They told me they would not except my trade in because it was not worth anything. I had just bought the car from them last year.

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eddyparadascaba

Sep 7, 2011

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Very satisfied from beginning to end, Pedro was great in finding a starter car for my son. He showed us all the features that were important to my son and perfectly ilustraded the safety features that the car had and how they worked together to keep my son safe. The entire process went smoothly including pricing, financing and delivery.

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locomotora

Sep 7, 2011

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I had been stuck with a very high interest rate for almost three years on an older model car and couldn't see any light at the end of the tunnel. For the past several months I had unsuccesfully tried to either refinance or get a newer car at a better rate. When I came to Westchester Toyota and explained my situation to Pedro, he made no promises but insisted in trying to help me. After apprasing my trade and determining how much I owed on it, Pedro told me that I was going to be driving a 2001 Camry Le at 0%. Today I have only praise for Pedro, Anson and Westchester Toyota because they were able to acomplish what many dealers before them failed to do. I have today the car I wanted at a rate I didn't even thought I could get.If you are in a similar situation go see Pedro, You have nothing to lose.

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marlon11

Aug 30, 2011

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I have given these rating because the two Employees that should the car to me really took there time to listen,they were very respectfull and honest.

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PDearma

Aug 10, 2011

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William Ventura provided EXCELLENT customer service to me when I came in topurchase a certified preowned 2009 Toyota Corolla. The process went verysmoothly, and he is always willing to answer questions that I had beforeand after the transaction. I found him to be very knowledgeable, professionaland friendly.

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marvjan

Aug 6, 2011

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I had a great experience with the sales man George Shkrel. He had great personality, and he was very helpful, he took his time and answered all my questions!! i bought the car and Im satisfied with the service i got!! Thanks to Anton and Fabio as well -I hope Im correct with the names....MY.Thanks

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jbritt815

Aug 1, 2011

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The customer service of Tristan went above and beyond what I expected! He is the best! I liked that I was not pressured into a purchase but am extremely happy I made one.

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serenity072210

Jul 31, 2011

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When I went to the dealership I was not sure what type of vehicle was more convenient for me and my family. Mr. Diaz guided me to make a wise choice and I am more than satisfied with the purchase of my vehicle. I have already told all my friends, co-workers and family about the superb experience I received from Weschester Toyota.

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Tramsey

Jul 30, 2011

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My experience at this dealership was most delightful. Everyone was very helpful and patient. I didn't feel pressured in anyway, which was one of the things I was afraid of. The salesman, Suraju, was very knowledgeable about of the cars and was able to answer all of my questions. I felt that everyone was honest and I feel that I was given the best deal. I would highly recommend this dealership to anyone interested in buying a car.

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LoriV

Jul 26, 2011

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We bought our certified used 2008 Toyota Highlander for a bargain. The staff was friendly, knowledgeable, courteous, and really were empathic to our situation after losing our car due to an accident. I was moved by the attention to detail that our salesman Luciano and sales manager John Madera showed and how they went above and beyond to help us get approved and kept us informed at all times. Their customer service was far better than anywhere we have been too. Not to mention, when every other dealer told us they couldn't help, these guys DID! I loved the fact that they were sincere and told us what we could and couldn't get and kept us at our budget. I would Highly recommend Westchester Toyota to anyone. Thanks Guys! You were AWESOME!!!!!

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ADeFillippo

Jul 23, 2011

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We are 12 time repeat Camry Leasees and we have always used Westchester Toyota because of their friendly, professional and non-pressure attitude. We truly appreciate how accomodating all involved were in making this acquisition as seemless as possible,bending over backwards in their efforts for our convenience.It's a pleasure dealing with a team that respects their customer. Just about everyone we have ever dealt with both past and present, has personified the afformentioned qualities, leaving little else to be desired.We also absolutley love the Toyota Camry, a great product and a great value.All of this has paved the road for our continued customer loyalty, see you next go round!

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lisakn

Jul 21, 2011

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Customer Service was great. They have pleasant and friendly employees and dealership is nice. I would recommend this dealership to all my family and friends.

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frankie_machete

Jul 12, 2011

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The reason why I gave the rating that I did was because I had an overall good experience at Westchester Toyota... Their customer service was fantastic and the dealer very friendly and helpful. Thank You Westchester Toyota!

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patnolan77

Jul 9, 2011

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I had a pleasant car buying experience at Westchester Toyota over the July 4th weekend. I knew I wanted a 4 door sedan but was somewhat open minded about the exact model. Jose, whom I dealt with, was very patient and explained to me very thoroughly the features of every sedan models which made my decision making process very easy. I ended up buying a Camry! My credit isn't perfect however, their finance team worked very hard to make the deal possible without raising the price or anything of that sort. What I appreciated the most is the courteous manner in which they treated me. They were very patient with me throughout the process and I didn't feel like I was being pushed for sale at any point. Thanks Jose and Finance team for your help! I will recommend you to all my friends and family.

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carbuyer914

Jun 21, 2011

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I have always been a ford buyer except this past JUNE. Being that the economy has hit my pocket book I had to set my standards lower, and seek a cheap car. My wife on the other hand has always been a Toyota fan between her and her mother they have bought 6 Toyotas. Well The adventure began in JUNE. I went to one dealership seeking a cheap Toyota Corolla. The salesman said "hey ill hook u up with NEW 2010 at a super discount." So of course we went back and forth and settled on a price. Of course I was low balled and then 4K later we settled on a price for 10.5 Tax, title etc with my 2007 Toyota corolla S trade inn at 6K which blue book had it at 9K. I got everything in writing at Mamaroneck dealership. I then called several other dealers to see who still had any new 2010 in stock. I called NJ, and NY locations. WESTCHESTER TOYOTA said WE DO! I show up one hour after calling them! Yes, you guessed it I was a victim of BAIT-AND-SWITCH no new 2010 in stock. They then decided to tell me we will "give you a 2011 for the same price out the door with tax, title, licene like the other dealership quoted you at." I was like GREAT!!! I then proceed to call Mike at the Mamroneck dealership and inform them of what I was offered and if they could go lower or do better? He laughed and said looks like that dealership is still doing "HANKY PANKY" business. They said " come signing time they will jack it up 1K if not more" I get a courtesy phone call the next morning. I informed the lady that I was still going over only if we were still at agreement for 10.5 and no hanky panky because I was informed they had a history of doing that. I don't want you wasting my time nor do I want to waste yours. The Lady assured me this would not happen. I show up and come signing time yes, you guessed it they jacked it up 2K. The salemans(Jaime) was like what we never agreed on that. I then busted out with the check already pre-written for 10.5 and all the paperwork from the other dealership that they had give me break down on every part of the sale. I was like my wife was even there when you said this! At this point I really should have just left and never came back for being INSULTED! I call the general Toyota customer service at that point being that I'm trading inn a 2007 and also own a 1998 Toyota and my wife has been loyal to the company. They didn't really care or do anything, but say we will send the complaint to them. I then proceed to go back the next day and the deal was made 7 hours later. When i was at the sale they had me write a check for the payoff of 1616. On the check I wrote PAYOFF FOR TOYOTA COROLLA 2007. The check is number 95 and dated 6/8/10 and the dealership cashed it on 6/10/10. In addition at the sale they talked me into doing 0% interste for 60 months rather than I giving them a personal check. I was like look I have terrible credit I wont get approved. So they run my credit and they said I was approved. I asked are you sure??? They said yes. During the sale I inform them I need it registered in TEXAS because I'm moving in less than a week which is what I had pointed out several time during the sale. They agree to do Texas salestax etc.. So after 7 hours everything was finalized. I was like thank god I wont have to interact with those crooks again! A few days latter we are in the market for our 2nd car so my wife calls the dealership about a used corolla that was in the inventory online. :) They called her afew time aday. Yes, you read that correct afew times aday to come inn. I will later connect the importance of that inabit. So 3 weeks pass by and I get a letter in the mail informing me I was not APPROVED! Yes, this didn't sit well with me. I then proceeded to call them and say what is going on? I ask to speak with Mr. LEE hes at lunch he will call you back. I call again and ask to speak to someone in the finance department. I was told they leave at 5. Funny, when I bought my car we were still their till 630????? So, I leave a message that someone needs to contact me back. Well no one contacts me back the next day. This time Im told its Mr. Lee day off. I then ask to speak to someone in the finance department. I get ahold of a David. He tells me he will look into it and contact me back. Another day passes no call I call again and this time Im not as calm. I finally get ahold of Mr. Lee. He informs me that it was taken care off. I then informed him on the contract it states that I need to make my payment on the 7 of each month. He informs me that he will contact me tomorrow with the account info to make the payment. In addition he tells me that its not about the mistakes, its how they correct them. This is what he calls character. Well, with character comes credibility am I wrong. They clearly lack this! So, I the next day passes do I get a call from Mr. Lee?? NO!! I have to call Toyota and spend an hour or so getting the info and making a payment. So at this point you would think its all over right? Its only the begging. So its mid July and my temporary plates are about to expire and still nothing in the mail. I wait, and wait now its the end of JULY and I couldnt drive my car because my temporary had expired. I finally go to the DMV on the 29 after my tags expired on the 22. The DMV tells me that 1.) The plates had been shiped out on July 13 and 2.) they registered it n a different part of the state I was inn? The DMV lady was like I have never seen this! I then had to ask them how much they paid for taxes etc and showed her my paper work. The DMV informed me I was overcharged on taxes and would need to get a refund!!!! I was overcharged by 250(+). So the DMV does some searching and isnt sure which address its at the different part of Texas or at the dealership, but they cant issue me new ones until we find out. I then call the dealership to ask for my plates and get the run around. No one is aviable once again to help. Ironically when my wife was in the market for a car she was being called several times aday. Tsk, Tsk, Tsk!! Everytime I called the dealership the following answer is given: 1.) They are out to lunch,dinner 2.)Vacation 3.)Sick 4.) Conference 5.) Busy with a customer ,but they will call you back they never do! I have my phone records to back this up!!! I finally have to tell them I have the DMV on the line and they want to speak to the finance department. The finance department said mail is slow blah blah blah mail takes 2 weeks to get to texas??? 13+14 = 27 its July 29 Yet I get it fed x 2 days latter?? LIES LIES and more LIES! I still have the FED-X envelope they mailed it in :) I then inform them I need a refund for what they overcharged me on taxes. INTEGRITY, CHARACTER, HONOR, LOYALTY do we really know the meanings of these words? Yes, I got them in AUGUST!!! So at this point Im like okay no more dealing with these deceptive people. WRONG!!!!!!!! I get a letter telling me I still OWE on my old 2007 TOYOTA for 900 (+) First thing I went was to my bank statement. I was charged for JUNE, and JULY. I then put a stop on the AUGUST statement. I call Toyota financial they tell me I owe and they stated to me it was not the first time this has happened???? They continue to allow this to happen?? I then call the dealership and like usual everyone is busy,sick,vacation,conference,lunch,etc and told they will call me back and no one ever does!!! I then demand to speak to someone about this matter because Ive had enough. 1.) They sold my trade in car while I still was making payments and the car was not paid off ILLEGAL, ILLEGAL!!! So I want to speak to David LEE, you got it hes out for the day! :) I get a salesmanger John madera who then tells me they will payitoff and then Toyota Finacial will cut me a check for my refund. I was like wait 1.) I wrote you a check on 6/8 your dealership cashed it on 6/10. Your going to pay 900(+) wheres the other 600 (+) I paid? "Sir, were going to pay it off" Me are you insulting me?? Look, I paid 1616 not 900? Okay, sir I get you we will cut 2 checks. Of course they do a wiretransfer ASAP for the payoff. so My car gets payed off on AUG 4 with a wire transfer but its 8/15 wheres my money?? They were pretty smart though to hold on to the amount 9 days later no check has arrived and yes my payoff was made but only for 900 from the dealership where did the other 700 go???? So WESTCHESTER Toyota points the finger at TOYOTA FINANCIAL and TOYOTA FINANCIAL POINTS the finger at WESTCHESTER TOYOTA. I keep telling WESTCHESTER TOYOTA why would they refund me when your dealership only paid 900(+) why didnt u pay the 1616 I paid ya? And then you have the nerve to tell me they will refund me? I know they know how to add. Of course they all just take my money and kick me in the balls!!! So at this point I decided to take it to facebook for both toyota usa and westchester toyota. You can go and see the comment where WESTCHESTER TOYOTA posted refund is coming from TOYOTA financial to shorten the story WESTCHESTER TOYOTA finally admits to the wrong and they back date a check to AUG 8 yet it hasn't been sent out because it requires a "higher signature" CR manager????? Then I bring up the DMV issue of being overcharged for taxes. They email me a check back dated from JULY 29 but yet hasn't mailed out. Funny, how they date the check the date I called the dealership while at the DMV. They didn't over pay the DMV, but overcharged me. SHADY, SHADY, SHADY Hmm I can write a check and back date it and not send it out?? So I finally received a check but only one of the two for the sales tax. They charged me NY and TX. Yes, doubledippers. So I got the 371 check no just awaiting my 200(+) for Texas. Its August 17, 2011. I keep calling and calling no one is able to address my issues for being overcharged and registering in a different part of Texas I'm located. They also short changed me 10 from the pay off. Its a never ending saga with this dealership. At this point I have been shopping around at ford and chevy, and trading this car inn because I would like these problems to end. Moral of the story stay away from this dealership. They lack integrity, character, and loyalty! Being a military veteran we live by the RTC Maximus code " We do not lie, cheat, or steal, nor tolerate those who do!"

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andresd88

Jun 13, 2011

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Laura has been awesome!...I won a gift card for DK and she went out of her way to remind me of it and even contacted me while she was off the clock...I didn't even have to make the trip to the dealership because she mailed the card to me...thanks Laura

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QueenThreeSixty

Jun 2, 2011

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I had the best experience with Westchester Toyota. I needed a car for my growing family and I have never been happier with my purchase of a Toyota Highlander Hybrid. The 3rd row was exactly what we needed for our growing family. David really answered all of our questions and never gave up on us. I am very happy with Westchester Toyota and I would recommend it to anyone.

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froggy35

Apr 13, 2011

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William was very pleasant to work with. He helped me find the right car at the best price for my daughter! I would definitely recommend him to anyone purchasing a vehicle! I was treated with respect and didn't feel taken advantage of considering I'm a female shopping alone. Thank You William for all your help my daughter loved her new 2011 Scion TC!

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Charles, Jr.

Apr 11, 2011

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Joel Zarzuela was Courteouc, with a no hard sell manner, attentive, worked hard to make the deal for us to purchase the car. Messrs. Hsu & Madera were pleasant & interested in working at the best they could offer. We would return again for anotehr car given their treatment of us. The Financial Manager, too, was attentive and answered all our questions.Thank you for a pleasant shopping experience.

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Jemas058

Apr 8, 2011

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My experience at Westchester Toyota was exceptional. From the minute I walked into the door and was greeted by William, I knew I would be walking out with a new Scion tc. William went the extra mile with everything. He made sure I got the color I wanted and worked with me to get a great deal! The whole experience was great. William was so helpful and was happy to answer any question. I am already looking forward to working with him on buying my next car. I would recommend Westchester Toyota to anybody and tell them to ask for William!!

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jose hill

Apr 8, 2011

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Westchester Toyota is one of the best dealers in Westchester. The staff are great with customers. the sales manager was warm, confident and genuine person to do business with. he helped me with everything I needed. Found the right car for me infact, the one I wanted exactly. Very excited about my new vehicle. They were amazing

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robertjohnson

Apr 8, 2011

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from the minute we walked in ,these guys were great.eddy introduce himself unlike other dealers we've been to.it was between corolla and camry ,after both test drives ,camry was our choice.felix the manager gave us a very good deal.thanks for everything i love my car!!!!

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Tamarez

Apr 8, 2011

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Luis greeted me at the door with a smile and asked what how he could assist me. I wanted information on the 2011 Toyota Venza because I am in the market for an SUV. He was very knowledgeable on the vehicle, packages and financing options. He didn't try to pressure me at all and really took his time to answer all of my questions. I had been to other dealers and nothing compares to the experience I received from Luis. I will definitely be going back to purchase my vehicle at this dealer mostly because of my experience with Luis.

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My5thcar

Apr 7, 2011

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Harry gave me a call and wanted me to go in and Meet with him and his manager to try to get me into another vehicle and lower my payments. I let Harry know they I only deal with Anson. I purchased 4 cars from him so far. When Harry told me that Anson is his manager, it was meant to be! Long story short, it all worked out. I have been in a 3 yr lease with my corolla Le for 259. They were able to get me into a brand new corolla with no money down and 230 per month. It's not just the numbers it was the ease of doing business with these guys. So u must say that everything Harry said to me over the phone was absolutely everything that occurred. I will make sure that everyone I know that needs a car I will definately refer them to Anson and the guys at Westchester Toyota :-)

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els1

Apr 7, 2011

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I had a great experience at westchester Toyota. It was my first time buying a vehicle.my salesmen Hermis Jimenez was very professional, curtious, and patient. He was straight forward with me and put me in a car that suited all my needs. i am very appreciative for what Hermis did for me and i will not hesitate to refer my friends and family members to mr. Jimenez.

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kkny1

Apr 7, 2011

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I had a wonderful expierience at Westchester Toyoyta. Frank made me feel very comfortable and helped me lease my brand new highlander! I am excited to reccomened Westchester Toytota to my family and friends. Thanks again for your help and details about Toyota's different options!

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carrater11

Mar 14, 2011

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I had the worst experience at this dealership. We made an appointment to see a used car. When we arrived, not only did they not have a record of our call, but the list price of the car online was $3000 less than the price in the dealership. These guys are crooks. They are luring customers into the dealership by advertising fake prices. Seems highly sketchy, if not illegal. What else are.they doing to scam customers?

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atc1555

Mar 7, 2011

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Sean was our salesman and Anson was the manager. They were both very knowledgeable, courteous and professional. This was a far better experience than the last time we bought a Toyota from another dealer. My son recommended us to them, and we will be doing the same to our friends and family. If I am in the market for another Toyota in the near future, Westchester Toyota will be my FIRST stop.

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Priusgirl4

Jan 30, 2011

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I had a wonderful experience at Westchester Toyota. It was my first time car shopping, and I wanted to take my time and be absolutely positive I was making the right decision. I knew I wanted a Prius, but the price had to be right. William was so patient and knowledgeable. He even stayed late for an appointment because I was unable to leave work early, and he gave me his cell phone number so I could reach him directly with any questions. He and David Chu made sure I got the best deal possible, and they were NEVER PUSHY. I would have been out the door to another dealership if I felt pressured in the least. When all was said and done, I got exactly the car I wanted, in the color I wanted (William drove it down from Danbury), for a price I was happy with. I have already recommended Westchester Toyota to friends and family, and will continue to do so in the future.

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Fritz

Jan 21, 2011

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I went to Westchester Toyota to test drive a Sienna, and was approached by a young man by the name of William. I told him I was just browsing and he said no problem im here for any questions. He said in order to fall in love with a car you must drive it. So he took me on a test drive and ask me about my experience and said if I can provide you with a deal that makes sense how would you feel. We sat down and discuss great leasing options and helped me get out of my 2003 Ford Windstar. My plan was to just test drive, but with William's customer service, the deal he presented to me, and helping me get out of my old car was to good to past up. My overall experience was an A+ with all the staffing and a young man who made me feel like a friend not a customer. Thank you William and Westchester Toyota!!!!

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allendbanks

Jan 20, 2011

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My 1st time purchasing a new vehicle, had a great experience with mr sean berry I would recommend friends and family to him. He made the entire experience easy and pain free, he understood my needs for a new vehicle, he placed me in a car that I love and was also affordable

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mycar17

Jan 20, 2011

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I went in, definately, not to buy a car that day. I never buy on a 1st visit. I was uncomfortable (as usual) at 1st, but became very comfortable, very fast. With every detail given, I found no reason NOT to buy the Prius. jaime gonzalez went from detail to detail about the car, extras, financing. He sell me, I was sold. This was the best car buying experience I have ever had.thanks jaime and westchester toyota.

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Paola

Jan 20, 2011

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I recently graduated from college and wanted a new Toyota Venza. However, I didn't know much about the car. The salesman Pablo, was very helpful in giving me every detail that I needed to know about the Venza, he was very enthusatic about his job and had well rounded knowledge about the car. He convinced me that this car would be a great investment towards my future, by letting me test drive the car and explore the different possiblities between cars. I would recommend Westchester Toyota for their personal attention, and for making me as a customer satisfied with my purchase.

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undertheweb

Jan 20, 2011

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I was looking for a Rav 4 4x4 because I wanted an AWD car, Manuel was able to explain everything I needed to know and more, I'm very happy with my new car and will definitely recommend this dealership to anyone I come across looking for a car. My satisfaction, as per the dealership, has been accomplish and I encourage anyone who needs a car to visit them since they really know how to do business.

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arsktt

Jan 17, 2011

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I recently purchased a 2011 Toyota Highlander from Westchester Toyota. Frank made the car buying experience easy. He even picked us up from the train station on a Saturday! Overall, I was very pleased and would reccommed Westchester Toyota and Frank to my friends and family.

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carttntex

Jan 16, 2011

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I came in to Westchester Toyota like I had already gone to other dealerships with an advertisement I had seen in the paper. Unlike previous experiences, Pedro the salesperson who was helping me told me that there they honored every ad word by word as described. Well in fact they did. After a process that took less than an hour, I was on paper the owner of my first new car which we scheduled to pick up early the next day. I appreciate very much the way Pedro Segura helped with all the process and highly recommend this dealership to anyone looking for a new or used car.

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T. Reid

Oct 11, 2010

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After my first visit to Toyota, I knew that we would wind up leasing our vehicle from Mr. Jose Gonzalez. Unlike other dealers, he was patient and knowledgeable and presented us with options we thought were out of our price range. I never would have thought that we could afford the vehicle we eventually chose, and even with a great deal, Mr. Gonzalez gave us the "night" to think it over...he wasn't your typical pushy salesman. When we came to pick up our car, he went over every detail thoroughly, no question was too small. His professionalism and experience ensure that we will unequivocally recommend him to all of our friends and family.

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jessiec1987

Sep 23, 2010

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My father had bought a Camry from Westchester Toyota a few years ago and loves the dealership. We went to look at a Matrix and I wound up leaving with a Rav! The Rav was the car I initially wanted, but didn't fit my price range. Westchester Toyota worked with me to give me the best pricing they possibly could so I could have my dream car. My sales associate, William Ventura, was patient, friendly, and very understanding. He knew exactly what I wanted and did everything he could to make my Father and I happy. I would absolutely recommend this dealership to anyone.

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ead

Sep 12, 2010

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Ricardo was great with the purchase of our new car. He was there thru the whole process and after, answering my question and concerns, even personally coming down to bronx to get some papers to get sign. Ricardo was a great help. The next car I get, I'm going to him.

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dawnb

Sep 4, 2010

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From the moment I walked in the door, to the moment I drove off the lot in my new car, my experience was fantastic. William Ventura was the best. He was informative, patient, understanding and a great dresser. Purchasing a car is a huge deal, and it can be scary. With William by my side to guide me, I had no fears. I felt confident that I was getting the best deal I could get. William explained everything to me in detail and never rushed me. He gave me the feeling that I was a VIP. He went over every inch of my new car with me, explaining everything down to the tiniest thing. He even stayed late just for me. I am so happy with my new car and I am extremely grateful to have had such a wonderful salesperson. I would definitely recommend Westchester Toyota to anyone in need of exceptional service.

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jcampanella

Aug 20, 2010

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WIlliam Ventura was a pleasure to deal with. He showed me that I would be quite happy leasing a slightly lower end model Sienna than I was looking for, which was also within my price range. I did not feel as if he was pushy or inappropriate while he discussed my options. To my surprise, the dealership gave him the freedom to help with the terms of my returning vehicle. I also received future maintenance perks from Mr David Grin, the business manager, which was greatly appreciated. My wife and I are very satisfied with our experience.

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msimpser

Aug 16, 2010

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The sales representatives were very friendly and answered any questions we asked. William gave us a complete run-down of the car and driving tips when we test-drove our vehicle, including his own personal car choices and reasoning while being honest about the benefits of our current car (from another company). He was available for additional questions after we left the showroom, giving us a cell phone number to reach. He also stayed late at work to accomodate our schedule for a revisit. The only negative aspect of the experience was some other information we wished we had up front. There were certain features that were not standard on the new vehicles and being new to car shopping we did not know to ask about before settling on an agreement, such as asking about alarm systems, or gap insurance. Pricing was pretty good, however if we were more experienced we probably could've gotten an even better deal. Overall a good experience. We would be happy to use this dealer again.

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skydeep

Aug 13, 2010

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William Ventura is a very helpful salesman. I would recommend him and the Westchester Toyota to anyone. He ensured that I got the deal that I went in for. The dealership ensured that all my work was done even at 11:00 pm in the night before they decided to leave.Thank you for your service Westchester Toyota and William.

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debrascar

Aug 7, 2010

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William Ventura was knowledgeable and very helpful in getting us the vehicle we were looking for. We specified a particular color and he went to great lenghts to secure that partricular Sienna. Williams also took the time to demonstrate all details of the vehicle during the initial test drive and again upon picking up.

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tadallagash

Aug 6, 2010

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STAY AWAY FROM WESTCHESTER TOYOTA...They used every cheap salesman trick in the book, inlcuding keeping us waiting with kids for 2 hours (we had young kids with us)...moving us from office to office to disorient us...not disclosing all the fees and charges until after we had already turned in our other car and they had us over a barrel...then using sleaze tactics ("You'll be sorry you didn't do this") to try to shame us into signing up for their rip-off service contract (it didn't work, BTW). This is why car dealers have the rep they do...STAY FAR AWAY...there are other Toyota dealerships in the vicinity that are fairer and better.

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cmmcnulty01

Aug 1, 2010

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William Ventura helped us find the right car for us. He explained every question we had without getting aggravated and being super patient and friendly. If he would not have been the way he was we probably would have not bought a car at this dealership.

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liz316

Aug 1, 2010

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William was very friendly and professional from the moment we met. He was very accomodating. The dealership as a whole entity did not make me feel pressured to buy, they were very clear on the application process. Even with some doubt in my mind, I eventually left there feel better about my decision once I was in my car.

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NixNaxs

Jul 16, 2010

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Landers Hall is a phenomenal salesperson, he went above and beyond his duties. My family and I were so pleased with Landers; he was thoughtful, through, and beyond efficient. He anticipated my needs and answered questions before I could express them. I will certainly be an advocate for Westchester Toyota to anyone and everyone who is interested in purchasing a vechile. I am now a loyal and dedicated customer.

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happycmpr

Jul 7, 2010

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I recently visited Westchester Toyota because I was interested in buying my first car. I'm glad I had the opportunity to work with Jose Gonzalez. He was very mindful of my expectations and quite helpful in getting me exactly what I was looking for. I had nothing to say to the great deal he gave me! All of the employees are very welcoming and professional, and their service to the customers is wonderful. I'm beyond happy with my purchase, and I've already recommended it to a few of my friends. Thanks Westchester Toyota! :)

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caramelkiss926

Jul 7, 2010

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This is the worst place anyone can go to get a car!! The lack of professionalism that goes on in there is absolutly the worst!! I can't believe the BS that goes on there! They tell you one thing to your face and when you turn around it something else! These are people you cannot trust at all!! They only have their best interest at heart and screw what you want and need!!

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aliyahmarie

Jul 5, 2010

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I was looking for a car due to the fact that I had a car accident. When I came into the dealer Mr.Ventura was very patient with my needs, he took the time to walk me through several vehicles. What helped me the most in making my decision was when he took the time to go over every single feature in the car and their functions. The price that was offered to me was the best around since I had been shopping around for my new car.

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ystertoya

Jul 4, 2010

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Exceeding my expectations is an understatement!!! Just OUTSTANDING!!! We all know salesmen at dealership's want your business and don't want you to purchase from anyone else. However, not one time did I feel forced or pressured to make the deal with Westchester Toyota. Dealing with Carl Batis on my first visit w/o an appointment, he spent more time with me with any other customer and didn't make the sale that day. But because of his genuine attitude, kindness, professionalism and honesty, I not only knew the moment I left, I would return but I would make sure "Carl" would be the salesman. My experience was just exceptional!! Not in a million years did I think I'd walk out of Westchester Toyota 2-days later with a brand new car. The staff did everything in their power to accommodate me and ensure I received the best price that worked well with my budget; they MADE IT HAPPEN!!!! A personal "thank you" to Jaime and Dennis. I can't express how comfortable they made me feel and they even allowed my 10-year old to enjoy all the cars in the showrooom. He was in dreamland! :-) Thank you so much to the wonderful staff at Westchester Toyota. You made my 1st car purchase a "fabulous" experience.

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kenny914

Jun 19, 2010

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I recently called westchester toyota and explained my situation to the salesman William. He knew i needed a truck and he knew my price range. Knowing he didn't have what i needed, he lied just to get me in the showroom. I guess William thought he was so great at his job that he could talk me into buying a car when he knew he didn't have a truck that i wanted. Not to mention, the salesman working on a deal next to me was using words like yo and aight to his customer.Do NOT waste your time with this dealership!

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New..Prius..Owner

Jun 15, 2010

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I had done research online for features and pricing of the Prius I wanted, and used Edmunds.com to solicit bids. I got calls from a number of dealers, and, after an initial confusion concerning the inclusion of a navigation system in the pricing package, Westchester Toyota matched the lowest bid I had received from another dealer upstate. I was pleasantly surprised to get the car a day ahead of the promised date and was happy with the professionalism of the sales people. (I think I could have picked up the car even a day earlier, if I hadn't had a scheduling conflict.) The car was exactly what I ordered and the whole process went quickly and smoothly. They synchronized the bluetooth with my cell phone, showed me how to set the radio stations, and gave me an overview of the navigation system. I got calls before the pickup, confirming the delivery appointment and 2 follow-up calls in the 2 days after I got the car to make sure I wasn't having any problems.Only one negative to mention about extended service contracts. I was offered one during the paperwork process, and asked for a brochure to read at home. I did not want to buy one on the spot, without reading the details, so I asked the Finance Manager, Mr. Kola for some prices, which he kindly wrote down for me. When I checked online, at the Toyota Finance website, the prices listed were a few hundred dollars cheaper than those offered to me by Mr. Kola. Nothing wrong with that they've got to make money. But it was a reminder that it still pays to shop around. So check your prices and details before you go. All in all, though, I was very happy with the whole experience and would use them again.

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robbart7

Jun 8, 2010

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We purchased a toyota corolla LE about a month ago. I was a little skeptical of the dealership because of the reviews on other websites, but realized if you work with the right people, you will get the service you deserve. I have called back to the salesperson several times, in this case Pedro, and he his very helpful and values his customers. I wish all the Toyota salesmen were as knowledgeable and caring as he was. You have to do your research before you go down to any Dealership. Westchester Toyota had the best deal out of 4 dealerships I visited. I even walked out of Star toyota in Bayside, Queens, because the salesperson was not knowledgeable and was trying to make a quick buck! Thanks Pedro, and I hope you serve every customer like you did in my case.

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ykono

Jun 5, 2010

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The staff at Westchester Toyota were incredible. The salesmen were knowledgeable and helpful. The dealership was clean and well stocked. There was a lot of papers to complete but it went smoothly and quickly. My car was clean and fully loaded. The staff contacted my insurance company and took care of that paperwork as well.

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rubenny3f

May 28, 2010

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Ruben G. (2011 Camry Se) Westchester Toyota is one of the best dealers in Westchester. The staff are great with customers. My salesman Dereck T was a warm, confident and genuine person to do business with. he helped me with everything I needed. Found the right car for me infact, the one I wanted exactly. Very excited about my new vehicle. They were amazing.

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svetlana

May 27, 2010

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we are so happy to have Landers Hall as our dealer at Westchester Toyota. His experience and wonderful work ethics helped us to make a big decision and good choice.we came to him two times, and he helped us a great deal.It was a pleasure to meet him and to work with him.

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joey666

May 25, 2010

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My First visit to Toyota far excceded my expectations. My encounter with Mr. Carl Batis was and is a freindship in the making. His attentiveness and skills for dealing with people make him and his manager exceptional people and a comfort to put one's trust in. In the future, when I return for my next auto, you can bet it will be with WESTCHESTER TOYOTA in Yonkers.

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pdubecky

May 24, 2010

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My visit far exceeded my expectations for warm, friendly and expert service. David, Sean and Fabio, each in their respective fields, made the car buying experience a pleasure. I thought I was just looking for prices, but I ended up taking the car on the spot, after David Lee's price package deal. I was impressed that in the time it took for the necessary paperwork, Sean was able to handle everything else. My new car was registered, insured, gassed, prepared and ready to go. Even my radio stations were preset for the trip home! I can't say enough about the Red Carpet treatment I received and would highly recommend Westchester Toyota.

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saneauxs

May 14, 2010

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I have done bussines inthe past with Mr. Peguero so since i wanted to buy a new car, i though of Toyota, and westechester. ALways knowlegable and friendly. all the personel from this dealer are very nice. i definetily recomend this dealer to my friend and associates

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allcity4u

May 14, 2010

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I will start by saying that again i have experience the Toyota experience.This time was with a true pro Mr.Jose Peguero.He was very attentive,and the most important thing he did was to listen to what i was saying and after that he went to work.I purchased the Toyota Venza and I'm happy with the car.I highly recommend the car,and of course Mr.Jose Peguero continue success.Thank You GREAT JOB!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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happycustever

May 14, 2010

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Excellent service I must say, was all I received from Pedro Segura the sales professional who attended to every need and concern I had about the car I bought.Cordial greeting, complete presentation of the car and a very clear picture of the finance options available to me. I can't think of a smoother buying experience I've ever had. I highly recomend this dealer, if you're considering a purchasing a Toyota, going to Westchester Toyota and asking for Pedro should be high on your list.

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CorollaS

May 11, 2010

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This is the first time I have purchased a new car. I was nervous, and I thought it would be a very stressful experience, but David and Derrick were calming, informative and very helpful. They answered all of my questions, and I felt very good with my decision to purchase a vehicle at their dealership. They addressed me very politely and respectfully , did not show any frustration with my questions, and told me to call anytime, or stop by if I had any questions or problems.I had a stereotype of a car salesmen prior to walking in the door. But David and Derrrick dispelled all of that, and I did not feel any pressure or rush in my decision to purchase. When I picked up my vehicle, David and Derrick again were very nice and extremely helpful, going over everything in the car. This was a pleasant experience and I would highly recommend Westchester Toyota to my friends and family because of David and Derrick.

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albertdelgado

May 11, 2010

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I spoke to Aldo Nunez and he was very friendly. i was greeted when i walked in and was toured around some options of cars i was interested. Aldo was very knowledgeable about the cars from the mpg to the parts. i ended up buying an 08 Camry with a great deal i really felt that Aldo helped me a lot with my budget. i recommend everyone to speak to Aldo Nunez.

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NeydaQ

May 10, 2010

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It was a pleasure to have Felix Ceballos as my sales comsultant. Mr Ceballos is very personable and knows his work very well. I would recommend Mr Ceballos service to my family and all my friends. I will most likely be buying another car from Mr Ceballos in the near future.

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faycw

May 9, 2010

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I walked in the dealership, and was greeted by Earl. He was courteous and polite. He gave me information about all my options such as buying or leasing. I was given a great deal which was worked out with Earl, His manager and myself. They both kept in touch by phone to make sure I was happy with the deal, and gave me information about the vehicle such as delivery date. I am very happy with my RAV4 and the service I got at the dealership.

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s. neuburger

Apr 30, 2010

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This is the second time we dealt with Westchester Toyota and our experience has been excellent both times. We absolutely enjoyed working with Sam, who is a straightforward and most experienced salesman, as well as having a wonderful personality. We recommend this dealer most highly, both for sales experience and service.

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catarata1

Apr 25, 2010

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My son and I visited several dealerships looking for his first car and always encountered an imbalance of price and condition. At Westchester Toyota, both Pedro and Anson went out of their way to show us their inventory and point out advantages and disadvantages of the different models and how they related to my son's needs. We finally decided to get a 2007 Corolla that we feel was offered in great condition at an excellent price. I highly recomend this dealership to anyone and particularly Pedro Segura and Anson Castillo who I thank for their service and help with the buying process.

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tommy05

Apr 24, 2010

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My experience at this dealership was overall very positive. The sales representative, Chingus Mindin, answered all my questions and went the extra mile to ensure that I was content with my purchase. He was patient and supported us throughout the process. David Grin should also be recognized for his genuine desire to meet my financial needs while ensuring that I was content with the purchase. Both above-mentioned individuals provided outstanding service and should be recognized for their professionalism and respect for customers. The sales manager, Fausto Gonzalez, acknowledged my presence every time I went to the dealership and inquired about the service thus far in the process. I would highly recommend this dealership to any individual looking to purchase or lease a vehicle.

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irma 1270

Apr 23, 2010

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THE EMPLOYEES ARE VERY FRIENDLY FROM THE MOMENT THAT I WALK IN TO THE DEALER .THE SALES PERSON (DANE) EXPLAIN THE PROCESS FOR MY TRADE-IN AND MADE EVERYTHING VERY EASY.I REALLY LIKE THE FACT THAT HE TOOK THE TIME TO EXPLAIN EVERYTHING TO ME AND FOLLOW UP WITH ME A WEEK AFTER THE SALE. I WAS SO HAPPY WITH EVERYTHING THAT MY DAUGHTER BOUGHT A CAR A WEEK LATER. THANK YOU DANE, AND WHESTCHESTER TOYOTA

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cristina00

Apr 22, 2010

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Jaime worked with what I needed and did not stop until I got what I wanted. I left with a brand new Totoya Camry 2010 which I love and most important the price I wanted to pay! Thanks Jaime, I really appeciated all the help. I will send all my friends Westchester Toyota, great service!

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JuanPena

Apr 21, 2010

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I was at dealership today and i was not sure what model i want it to get, the sales man Jaime Gonsalez answer all my questions and i got a 2010 Toyota Rav4. I'm Happy the way I was treat, and my packets will thank you guys, i will definitely recoment Toyota and the Dealership to friends and Family.

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etho1416

Apr 15, 2010

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Had a good experience bringing my car in to get a noise whistling noise checked out today. We took my car out to try and duplicate the noise but had trouble doing it so they took a look under the hood but could not find anything wrong. They said I could come back if I started hearing the noise again or figured out how to get it to come up. I also got my car inspected while I was there. Service was prompt and friendly. I had a good experience overall and would come back again.

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biscut1

Apr 8, 2010

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I had a GREAT expreience with Westchester Toyota-Damion Foster, Ansone & Fabio went over & beyond to help me after they knew I had a bad experience with New Rochelle Toyota. I will NEVER recommend New Rochelle Toyota. Westchester Toyota is the BEST.

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maryjak

Apr 6, 2010

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I spoke to them on the phone. Unprofessional employees and did not return my phone calls as stated (2 employees). Do not have sufficient knowledge of financing plans. Were not friendly at all. One employee said she had to go as it was the end of her work day and she would call me back tomorrow - which she never did.Overall - bad customer service, at least over the phone.

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thebestmrmateo15

Apr 6, 2010

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I have a great experience, the customer services was great. The people were very knowledgeable with the information that I was looking for. I had a wonderful experience at Westchester Toyota. I'm very happy with my new car and would recommend it.

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my_yaris_2009

Jan 22, 2010

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I had a really great time at Westchester Toyota. I walked in and said my credit wasn't that good and they said no problem. I was approved in few days and was able to get my 2009 Toyota Yaris. Jose was really nice and helpful towards me. He made sure I was happy with what was going on during the process. I am sure to be back at Westchester Toyota for my future car needs. I will also be sure to tell everyone about how Westchester Toyota is the best place to buy a new or used Toyota.

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pipimojado

Jan 16, 2010

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The staff at Westchester Toyota did a wonderful job in helping me select a vehicle that was perfect for me. Never did I feel pressure to buy. Eddy Pena and Felix Ceballos sat down with me and discussed all the options available to me. Thank you Westchester Toyota!

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VenzaLover

Jan 13, 2010

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I was reluctant to go car shopping because of all of the horror stories I have heard about car dealerships. But that soon changed after I was warmly greeted by Derrick upon entering the pristine showroom at Westchester Toyota. Upon being seated I was impressed by how effectively Derrick was able to assess my needs and pair me with a vehicle that so accurately reflected my desire for high style, value and versatility. I decided on the new Venza, and was pleased to learn that I could drive away that very same day. I was in disbelief that the whole process could be so efficient and pleasant. At no time did I feel like I was being given the run around. I was treated with the dignity and respect reserved for those purchasing much higher end vehicles. These gentlemen are consumate professinals and beacon of light in the dark and shady world that is the auto industry. Thank you Westchester Toyota for putting me in my new vehicle!

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victoria10526

Jan 11, 2010

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This by far is the best car dealership I have gone to! As soon as I walked in the salesman Aldo was kind and friendly. He answered all my questions, as well as my concerns. He was able to tell me everything I wanted to know about the car I wanted to buy. Also he did not pressure me to buy the car. I didnt feel like all he wanted to do was sell me a car. He went above and beyond what he needed to do in terms of making me fee comfortable with the carI wanted to buy! I would reccommend this dealership to anyone looking to buy a Toyota! Make sure you ask for ALDO!!

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nickg518

Dec 31, 2009

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LOOK NO FURTHER than WC Toyota. The sales team is honest, fair, and knowledgeable, and everyone who works there just goes above and beyond to make you feel welcome and comfortable. No games, no gimmicks; Just quality all around. Landers Hall was great!

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PriusOwner

Dec 28, 2009

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If you want car dealers who seem like classic used car salesmen. This is the place to go. If you want honest, down to earth people look elsewhere.Definitely do your research on prices before you go. They will add on every fee in the book. It took us nearly 45 minutes to get a simple price out of their team (which was $2400 higher than their ad). Now, to be fair, their ad does list some ridiculous discounts in fine print but not all of the ones they claimed---they kept on tacking on fees until their price was no longer competitive.If you're happy to be smoothed over by a slick and slimy salesman who will eventually charge you a slightly inflated price (their prices aren't that bad... just not as good as they say), this is the place for you.Oh yes, and don't trust the people who answer the phones. They have no idea what the inventory is (the manager told us this). He said that they sell over 400 cars per month so they couldn't keep track. Huh? You don't know what cars you have on the lot? Absurd.Don't waste your time with this place.

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braty225

Dec 19, 2009

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Just the Best..always willing to lend a helping hand! I financed my first car with these guys. I had a 2003 chevy malibu with 17thousand miles(great), after about nine months brought the car back because i needed a change and got a brand new 2010 toyota corolla and I love it!

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chaps28465

Nov 27, 2009

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I had been to 4 other dealerships and this one was the best.They were friendly in greeting.I sat down and told them what i want and need,The salesman listened and wrote down my proposal and took it to the manager for approval.The manager took the time to thoughrely go over my offer which included a trade in.Now he did not give me what i wanted for my car but he was willing to come close which was all i ask.As a result the deal was done!I'll always go there for future purchases!

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JamaicaBeauty007

Oct 21, 2009

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I went in 2 days ago for a oil change I met with mike who told me what I was to expect as far as wait time and the type of service that I would be getting (which was great) they even recomended other stuff for my car that would be helpful and ecen put a sticker in my car to remind me when my next oil change would be needed thank you so much Michael and Westchester toyota.

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lmartin1

Oct 21, 2009

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I took my 2005 Matrix for regular maintenance at Westchester Toyota and they were awesome! I expected to be there all day but Willie got me in and out in a reasonable amount of time, just as promised. He was helpful and had a great sense of humor which helped to pass the time. As a woman I was afraid of the part of the visit where he would make recommendations for service needs but he didn't make me feel like I was being taken advantage of. Thank you for great service and a wonderful staff. I will definitely return and refer my friends and family to Willie and this dealership.

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ace4956

Oct 21, 2009

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This was my first visit to Westchester Toyota for service and I was extremely satisfied with the work performed. I spoke with Mike and had the 15,000 mile service performed on my 2009 Camry. He was very helpful in explaining all the work that would be done and had my car ready for me when he promised. When I picked it up was as clean as I dropped it off, and the next service reminder sticker was on the window. Thanks again to Mike and to those who worked on my car.

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NYGirlxxx25

Oct 21, 2009

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I went to this toyota service center on oct0ber 20 2009 bel who told because the light on my new toyota came on and I didnt know what it meant .........so when i went in I saw Michael who told me the light meant my tire pressure was low and they fixed for me right away Michael was very nice and informative I'm glad he helped me thank you

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jessyanks02

Oct 20, 2009

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I could not have been more pleased with Westchester Toyota. I went in on a Thursday evening for information concerning a leasing program and was helped by Fernando. He was not only friendly and polite but also informative and quite helpful. That evening, I leased my 2010 Toyota Corolla! I picked it up two days later and met with Fausto and Robert. They were extremely pleasant and made my wait time as short as possible. I will definitely recommend this facility to anyone. I have spoken to Fernando several times since my purchase regarding my satisfaction with the car. Great job Fernando, Fausto and Robert! Thank you so much!

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anthony nappi

Sep 19, 2009

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I will post a accurate reveiw wednesday.dont have time right now.But I will say luis was right there at the door when i got to the dealership. and found the truck i was in the market for. luis was a great saleman and i will most likley be back to him for a sienna mini van..

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jlkron

Sep 11, 2009

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Ryan did a good job in selling me my car. He was very friendly and even went so far as to pick me up from work to be able to meet the financing appointment available. The only thing that was an issue was the fact I did not have a New Jersey lisence which I wish the dealership had been more knowledgable on NJ requirements ahead of time.Overall it was a positive experience and I would recommend this dealer. Thanks Ryan!

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kll1234

Sep 11, 2009

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My Sienna broke down one day as I was taking my children to the sitter. I had to have it towed in to the service department. From the moment I and my car arrived I was acknowledged. I was very upset because the incident made me nervous having my children in the car. Glenn and Rich L. went over in detail what was wrong with my car so I completely understood what was going to be done, as well as assured me that they would take good care of the car and make it safe for my children to ride in. I will never go anywhere else for my service from now on. The entire experience from beginning to end was very pleasant. Everyone appeared very confident in their abilities to help me and were very patient with all my questions. I have already recommended Westchester Toyota Service to all of my friends and family.

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teach6424

Sep 8, 2009

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Well I guess you can consider this team, Anson and Dennis the "A Team" at Westchester Toyota. This would be the third consecutive lease/purchase from My car guys and I think I'm gonna love this car the most. I turned in my Corolla for a Rav 4 Sport V6; with out a spare tire on the back(looks great)! Anson really hooked me up with the price and Dennis provided me with a package that will give me piece of mind since I bought the Rav instead of leasing like my previous vehicles. Not only were they professional, but the really make you feel like family. I would strongly recommend Westchester Toyota for your next car purchase, and don't forget to ask for the "A Team" or as they called it the "A Unit"!

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Kvaldez25

Sep 7, 2009

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I went to Westchester Toyota with my parents to buy a car for my Dad. It was a great experience to work with Pablo Diaz. He answered all our questions in a very professional manner. All the feautures of the car were explained in great detail. He gave us a great price and now my Dad is very happy with his new car.We highly recomend Westchester Toyota and Pablo Diaz as the best sales representative.

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alma paredes

Sep 7, 2009

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I bought my car at westchester toyota. This is the first time that I bought a car and I didn't feel presure, it was so easy and I'm so happy with my car. When I first walk in I was greeted by the sales person felix. He had knowledge about everything that I was asking him about the car and I apreciated the time that he spend explained to me and also for the good deal. I will recommended to all my family and friends to toyota westchester and of course the sales person(felix). I love my car!!!

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thecar

Sep 6, 2009

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I worked with Mr. Hall and I had to say that it was one of the most pleasurable experiences. This being my first used vehicle, I was a little concerned. He assured me that Westchester Toyota makes sure that their pre-owned cars are certified and up to speed. He carefully matched me to a vehicle to suit my needs and the rest is history.

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Renee Black

Sep 5, 2009

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I came in to purchase a vehicle about two weeks ago with my mother and I met Ryan, he was very welcoming. Of course me and mom were very skeptical because I have bought a car from a Toyota dealership and we found out later that we could of gotten a better price. But, Ryan to me was the best kind of sales man he was honest and incredibly helpful at the same time. It wasn't only his ability to make the sale that impressed me the most it was honestly his personality that I believe that sold me. He was funny and charismatic. I would definitely recommend anyone of my family members or friends to westchester Toyota.

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jessica712

Sep 5, 2009

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fernando and his manager were very helpfull, sincere about the price. They guide me to the right car which i love. I would recommend Fernando and this dealership to anyone who want to treated like a person you must go see Fernando and Fausto. I love the price, the car, and the people at Westchester Toyota.

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dsalter

Sep 4, 2009

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Sam is the best salesman ever. I will follow him wherever he goes. He is like a member of my family. I trust him to help me make the right decision. I love my Toyota. This is my fifth one!!!! Thank you Westchester Toyota... you provide great service.

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IluvmyRav

Sep 4, 2009

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The staff at westchestertoyota is great, Jose is a patient person and helped me pick a vehicle that fits my needs. I went in looking for one car without realizing that another vehicle suits me better, without their help I would have not realized this, The showroom is clean and professional. I would recommend Jose to everyone.

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jbookhardt

Sep 4, 2009

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I was very happy that Jose spent a log of time with me, he was great at explaining everything. Unforturnately my credit score threw amount of my monthly payment up. I was very pleased with Jose. He has called to check up and make sure all is well with the car and that is a very nice personal touch. I am referring all of my friends to him.

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baily24

Sep 4, 2009

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This is the first time I can actually say I had a good experience buying a car. I was taken care of very quickly despite how busy it was. I worked with a great sales guy named Brian. He was very receptive to what I was looking for and he had some great recommendations on extras I had no idea existed. He was very respectful and really made an effort to work with me and make me feel like a true customer. Kudos Westchester, You have a new customer for lifeThanksJosh

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MissOliva

Sep 4, 2009

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Going to this dealership was a great experience. At first, I did not have any intention to purchase a car and was only going there to see what was available. The salesman immediately made me feel welcomed, and introduced himself. He was very attentive and was able to explain the features of the car in detail. My car salesman, Sean Berry, was also great in explaining the finance options; I in no way felt pressured to buy a vehicle that day, but because I felt that I received helpful information from a knowledgeable salesperson, I decided to purchase my first car from Westchester Toyota. I LOVE my car! It is everything I've ever wanted and more; I could not be happier with the decision I made. I would definitely recommend this dealership to my friends and family and look forward to someday becoming a repeat customer.

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miss_nikiis5

Sep 4, 2009

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I went to buy a new car a Toyota Camry was my car of interest and Robert M. Blue help me. My credit wasn't that good and I didn't think I would be able to get the car. He helped me find a car that was affordable to my budget. I think he as a sale rep. he did an excellent job and he really help me understand what I needed to do to be able to get a car. So I just want to thank Toyota for making my experience good.

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mywifey

Sep 4, 2009

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My visit to this dealership was a pleasant one because the sales rep. Luis Olivier. He was very pleasant and informative. Ive been to other dealers and never had such a nice experience. i look forwar to purchasing my next car from this dealership. Thank you for your outstanding customer sevice!

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sgonsalves

Sep 4, 2009

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Our interaction with Sam was extremely delightful. He was very pleasant to talk to and was very knowledgeable on all the various cars we were looking into and he was able to provide all the information we needed to make our decision. I would recommend him to all my friends and Family.

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caga

Sep 3, 2009

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Brian was a courteous salesperson and very nice to deal with. He answered all of my questions, explained all how to use the equipment during our test and when I picked the car. It was a pleasure to do business with him. I would recommend him to my friends and family.

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Johnson02

Sep 1, 2009

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I was recomended to this dealership by a friend of mine who had previously purchased a used vehcile from Nana Sono and the dealership.My friend had nothing but high praises for the dealership and the saleman who helped him with his purchase, not only was my friend right, but I experienced more curtious and friendliness from Nana Sono and the management staff than I have ever experienced in my previous car shopping.I recommend this dealership to my family and friends.

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JULINGA02

Sep 1, 2009

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I PURCHASED MY VEHICLE FROM RICHARD RODRIGUEZ. HE WAS VERY WARM AND FRIENDLY AND MADE ME FEEL COMFORTABLE WITH THE ENTIRE PROCESS WHICH IN THE PAST HAS BEEN AN INTIMIDATING ONE. RICH WAS KNOWLEDGEABLE AND COMMITTED TO MAKING SURE I WAS SATISFIED WITH MY PURCHASE. I WOULD RECOMMEND WESTCHESTER TOYOTA AND RICHARD RODRIGUEZ TO ANYONE MAKING A CAR PURCHASE.

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primo117

Sep 1, 2009

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I found the dealership to be extremely helpful and cooperative. jaime in particular was great, and all the other management people were friendly. I felt no pressure about buying a car, all my questions were answered, and everyone was courteous. I would recommend westchester Toyota to anyone looking for a car.

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sessygirl82

Sep 1, 2009

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Service was excellent. When entering the dealership I was greeted immediately. All my questions were answered and I was given very thorough information. Mr. Kahn was very professional and knowledgable. I would strongly recommend this dealership as well as Mr. Kahn.

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surge01100

Sep 1, 2009

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I purchased a 2006 scion and a 2008 FJ from Westchester Toyota. Damion Foster explained every inch of each car to me. He helped me select the right package for the right price for my budget. He did not make me feel like he was just a car sales man, but a person who seemed dedicated in helping me select a good car. As for most dealers as soon as you drive off the lot the car is your problem, but I could call Damion till this day if I ever have a problem with any of the cars. I would recommend Damion Foster to any one looking for a new/used car that need honest advise.

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luisrojasjr

Aug 31, 2009

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Jaime Gonzalez made my decision on purchasing a Toyota very easy. Prior to going to Westchester Toyota, I went to several dealers in the county. Some dealers just didn't have enough information while others quoted car prices far to high for what was being offered. Jaime had satisfactory answers to all my quesions. He worked with the financial advisor to obtain the best interest rate and payment method to fit my budget.I would highly recommend anyone contemplating on purchasing a Toyota to ask for Jaime Gonzalez of Westchester Toyota. I would defintitely recommend him to my family and friends!.......I for sure will do more business with you in the future.

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gcolello

Aug 31, 2009

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I went to Westchester Toyota on a whim one evening simply to inquire about getting out of my lease early and upgrading to a new Camry. I was greeted promptly by a salesman named Damion who was very friendly and helpful, and by the time I left the dealership I was committed to leasing a brand new fully loaded 2010 Camry SE V-6 sedan. Damion worked very hard to get me out of my old lease, get me all the special features I wanted in the car (touch screen navigation, leather seats, etc...) and get me a VERY good deal on my monthly payments and down payment. He and his manager, Anson did a great job of working with me and negotiating a very fair price that worked for both of us and stayed within my projected budget. They then tracked down the exact color and model I wanted within a few short days and had it at the dealership and ready for pickup right away. Throughout the whole process Damion did a superb job of staying in touch with me via phone and text message to keep me updated on the search for the car and when it would be ready and what I needed to do in preparation for returning my old Toyota and picking up my new one. The car was delivered on time and Damion got it all cleaned up and unwrapped for me while I signed the final paperwork and finished payment information with the finance office. He even pre-set all my radio stations, synched my bluetooth cell phone up and transfered all my contact numbers into the car for me and gave me quick but thourough tutorials on how to use all the different technologies in the car. Damion and Anson, but especially Damion, were very helpful, very friendly, showed a great concern for me (the customer) and worked very very hard to get me the exact car I wanted, get it to me in a timely fashion, and make me a very very happy customer who has and will continue to recommend them and the Westchester Toyota dealership to my friends, family, co-workers and aquantances. It was truly a job well done by everyone there.

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jaygon29

Aug 29, 2009

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I went in looking for a good used car. I have no knowledge of how to start and got great help from the minute I walked in. The sales rep that took care of me was very clear and sounded like he knew exactly what he was talking about. I gave the ratings I did because I feel they were well deserved. I am all about customer service when I go into a location and that is one thing I got at Westchester Toyota. The prices were a little of my budget so I chose to think about it a little more, but if I do choose to go ahead and purchase a vehicle I would definitely come back here. My associate was very friendly and attentive, made me feel right at home. I will recommend your dealership to my friends and colleagues for sure!

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MissOliva

Aug 29, 2009

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Going to this dealership was a great experience. At first, I did not have any intention to purchase a car and was only going there to see what was available. The salesman immediately made me feel welcomed, and introduced himself. He was very attentive and was able to explain the features of the car in detail. My car salesman, Sean Berry, was also great in explaining the finance options; I in no way felt pressured to buy a vehicle that day, but because I felt that I received helpful information from a knowledgeable salesperson, I decided to purchase my first car from Westchester Toyota. I LOVE my car! It is everything I've ever wanted and more; I could not be happier with the decision I made. I would definitely recommend this dealership to my friends and family and look forward to someday becoming a repeat customer.

R

redoctobre

Aug 27, 2009

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I went to this dealership with my dad, looking for a 2004-2005 Toyota Camry that he wanted. When we spotted a car we were interested in, we noticed it didnt have a price on it, even though all the others did. So we went inside and asked the secretary the price. She told us we would have to wait 45 minutes to speak to a sales associate(Yes. THAT long to take our $10,000, I KNOW) . We put our names on the list, and went to another dealership instead of waiting there. When we came back, we were greeted by a man named "Sam", who would be our salesman. We showed him the car we were interested in and he offered to get the keys for a test drive. When he came back out, he said the car had been sold, and no one had put the sign up on it. He then went on to say it was $12900 for the car. I told him Kelly Blue Book value is $10,775, and he said, in a VERY nasty tone, "Kelly Blue Book is a wholesale estimate, we sell cars at retail DEAR". That was so frustrating for us. He must have thought we were idiots to give us that line. He came across as such a scumball, as he was rambling on about how he could show us something else, something NEWER, it was something out of a comedy sketch.I think he was rushing us along because there was a couple after us that he thought was going to buy a new car. As we were about to leave, he makes a comment about my family's appearance, which i will not share because I am still fuming over it. THE WORST costumer service I have ever dealt with. And to put the icing on the cake, as we are leaving we spot a couple test driving the very car we wanted to buy! I called the dealership the next day and was told that the car was available, I told "monique" (the person helping me on the phone, if you can call it help) what happened and she said she would have to contact the inventory manager to make 100% sure it was truly available. I called EVERY DAY, 3 times a day, for the past 3 days, and have yet to hear from this manager. Finally some girl just answered the phone this morning and said it was available, at least on her computer, so I took that at face value, without verification from management and gave up. I asked her the price on their computer and she said "$10,775"!!!! I knew then that I was not going to put up with such poor costumer service. I'm so frustrated with this dealership, and WILL NOT BE BUYING NOT EVEN A FLOOR MAT FROM THEM. I got better service at the fordham dealership, and that place is in a bad bad BAD side of town. Unprofessional mess they were at Westchester. And to think I am going to purchase a car for myself soon and they missed out on TWO sales. GOOD RIDDANCE.

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annemco

Aug 25, 2009

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The service and parts department employees were very helpful and knowledgeable. The entire staff was friendly and made sure I was comfortable while I waited. I was able to get a service appointment when I wanted it and did not have to wait a long time like I have done at other dealers.

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Badandy538

Aug 23, 2009

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Worst experience I've had in a dealer ever. Jaime was my sales person and he was very unprofessional from the start. He told me he had the car in another lot and so i left a deposit. Four days and i never got a phone call from anyone. Very unprofessional and so i called several times. No one ever returned my phone calls and after speaking with several other people i was finally told that they couldn't find the car. They lied to me from the very start. Like I said there is no professionalism, especially from Jaime. Keep away from this dealer, they even wanted to charge me a "prep fee", that is $400 to have stickers removed and car cleaned....what a scam!!!! Don't waste your time with these [violative content deleted]...the people i dealt with were [violative content deleted] and all rude. I repeat don't waste your time and don't be fooled by its "good" internet ratings.

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gluken

Aug 22, 2009

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i had my car in for its 7500 miles service. i had a very good experience. they seemed well trained and very knowledgeable unlike the time i bought the car to my closest dealership by my job which id rather not say since its more of an option for me since i work so close to them and as far as time which i dont have i have no choice.

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LAURY

Aug 13, 2009

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I SHOP AT THE CROSS COUNTY MALL AND NOTICED THE DEALERSHIP IN THE AREA. WANTED MY 98 CAMRY LOOKED AT BUT DONT LIKE TAKING IT JUST ANYWHERE AS IT HAS ONLY 42000 MILES. I SET UP AN APPT. AND RECIEVED A CALL TO REMIND ME A DAY BEFORE. THE CONSULTANT GLENN WAS GREAT! RECOMMENDED THINGS BUT WAS NEVER PUSHY. THEY GOT ME IN AND OUT IN ABOUT 2 HOURS. THE FACILITY WAS CLEAN AND THE STAFF WAS GREAT. GLENN WENT OVER THE CHARGES AND GOT ME GOING. OVER ALL EVERY THING WENT SMOOTH. A++ SERVICE!! WILL RECOMMEND..WOULD RETURN AGAIN. TWO THUMBS UP.

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DeniseFonti

Aug 10, 2009

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It was a very friendly environment I was there under a stressfull situation the staff was very helpful they gave me a list of options that would help me.my car was ready on time to be picked up. thank you westchester toyota I will recomend you to friends and family.

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Sarpedon

Aug 10, 2009

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When I decided to buy a Prius I called, emailed, and visited, five or six dealerships in NY, NJ, and Connecticut. Every dealership reported that our preferred model and color was not available (Prius IV, red, bisque leather), was not likely to be coming in, and we were advised that we should order our car and wait.The one exception was Westchester Toyota: they called the day I sent the email (Sunday, August 2, 2009) and reported that they had the car in stock, in the precise model and color we wanted. I asked if I could put down a deposit to hold the car, but the dealership declined, saying that deposits could only be made in person, after a test drive. I did arrange to visit the dealership in one week, Saturday, August 8, an arrangement that involved my leaving work early, hiring a babysitter, and renting a car for $75 for the drive from Manhattan.Between Monday, August 3, 2009, and Saturday, August 8th, I was called by, or I called, the dealership every day to confirm that the car we wanted was still available and in stock (eight total phone calls); on each occasion they said that they were holding the car for me, and Friday, even said that their dealership had a program that would allow me to drive the car away the same day. In preparation for that we went to our bank, got a small car loan, and intended to buy the car with cash. When we arrived at Westchester Toyota they did NOT have the car, had never had our preferred car in stock, and in fact did not have any Prius of any color/package/price available. The sales person was pretty embarrassed, very professional, and seemed to have had nothing to do with the scam. Incredibly, as I drove off the lot i disgust I called the Westchester Toyota from my cellphone inquiring about the same red prius with bisque leather, and was again told "yes, we have that car in stock, come in for a test drive." I've written to Toyota corporate headquarters and the BBB. Beware of these con artists, read other reviews for "bait and switch instances.

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cabletech425

Aug 10, 2009

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I called and scheduled an appointment, which to my surprise actually went rather smoothly. I have tried making appointments with other service stations and convenience was always an issue. I had been in a gas station earlier in the week for a state inspection and was told that my corolla failed because it needed brakes. For some reason I did not trust the station. I explained what happened to the service man that greeted me and told me not to worry that it could always be worse. A few hours later I recieved a call giving me an update on my truck. I was shocked, they told me I had at least another 5,000 to 7,000 miles left on my front brakes and all I needed was a brake service for the rear brakes. I am glad I brought my car to them. It gave me piece of mind knowing that I didn't waste money fixing something I didn't need. I'm glad I took a chance with this dealership.

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baile101

Aug 7, 2009

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The minute I walked into Westchester Toyota, I was greeted by the warm and friendly smile of Sales Consultant Pedro Segura. He recently guided me through purchasing my first vehicle. He was friendly, attentive and a great salesman!! I love my car and would recommend anyone looking for a new vehicle to visit Pedro Segura and the superb staff of Westchester Toyota.

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gaby1234

Aug 6, 2009

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Great service,service. Always going the extra mile.great teammmmmmmmmmmmmm

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rmedina87

Jul 29, 2009

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I went in apprehensive and left convinced and happy. The staff was very welcoming and explaind to me everything i needed to know. Pedro Segura made me and my mom feel comfortable about our decision. He is great salesperson. He was well prepared and knew all the information that i needed to know to get the car.

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priscilla123

Jul 21, 2009

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I leased a Camry from Westchester Toyota and Was pleasantly surprised with the experience. I made an appoinment for a test drive and upon my visit I test drove two different models and Pedro was kind enough to explain the differences in performance, ride quality, price and how they both related or not to my needs. I didn't buy the car that day, but a few days later we took care of the ordering process over the phone! and the very next day I picked up my car in a process that took just about an hour. Expedited service, honesty and integrity are the qualities that I found at Westchester Toyota. Excellent job Pedro!!

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cgalaimo

Jul 21, 2009

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Both employees were extremely helpful and their service was incredible. I had a piece of my car that came off within the first week of purchase and it was frustrating. When I brought the car in they were understandable and made me feel better about the situation. Not only did they call the service department for me but they gave me the new piece at no cost. I would highly reccomend this dealership.

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EddyEduardo

Jul 21, 2009

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I visited Westchester Toyota a week ago and purchased a car from Pedro Segura and Anson Castillo. Pedro explained in great detail the features of the car and delivered it in timely manner as promessed., The level of customer services and attention to detail at westchester Toyota is what I have come to expect from the finest dealerships. I highly recomend Westchester Toyota and Mr. Pedro Segura in particular.

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cor9

Jul 18, 2009

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My experience was a very good one because of the friendliness and patience of the above employees. The entire transaction ran very smoothly. All the information was carefully explained and easy to understand. If you need a new car, I highly recommend this dealership.

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danie

Jul 15, 2009

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angel diaz was very helpful when i needed to know about the different types of cars that are sutibale for. he was also not pushy when i was trying to pick out a car for me. next time i think of buying a car i would surly come back to angel diaz. i would also highly recomend him to friends and familys that are planning to purchase a car.

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BD09

Jul 14, 2009

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My experience at Westchester Toyota was excellent. We have bought two cars from this dealer and we are very happy with both. The sales representative was very friendly, understanding, and helping. The enviornment was very clean and calm. Everyone was very nice and professional. I would definitly recommend this dealer and my sales representative, Pedro Segura to anyone who is looking for a great car and good service! Thankyou Westchester Toyota.

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ifr15

Jul 12, 2009

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After being in the market for a used SUV for over a month and going to dealerships scattered in the tri-state area, I had started to wonder if I had just been in search of a car, service and value that just didn't exist, then I was greeted at Westchester Toyota by Pedro Segura, who to my surprise based on what I had come to expect in the car business, listened to all my questions and concerns and took the time to extensively go over his inventory and show me vehicles that closely matched what I was looking for. After narrowing it down to two cars, and test driving them both, with the help of Anson Castillo, we came to a price and service agreement that I found reasonable. After just over two hours I was in the business office where I met Dennis Clark who in a matter of minutes took care of all the DMV forms and I was on my way home with a shining Certified Used Highlander that I simply love.I highly recommend this dealership for its service, honesty and professionalism. WAY TO GO PEDRO

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cbodkin

Jul 8, 2009

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Pedro was great to work with! He listened to our needs, and was thorough in his presentation. When it came to picking up the car, Pedro stayed late to work with some issues we faced. The dealership was also willing to negotiate with me on price. Lastly, they gave me a great deal on financing.

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lawonwheels

Jun 22, 2009

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There was no waiting time. I was provided with a sales person as soon as I walked into the dealership. The sales person assigned to me was very knowledgeable and friendly. Answered all my questions and gave me a very good price right from the start without any haggling.

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jishyjosh

Jun 18, 2009

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I leased a car today and worked with PEDRO SEGURA. It was a great experience, as he was always responsive to my calls, had an answer ready (or quickly found out what I asked) and was a pleasure to work with. The dealership was always very clean, had every model in the showroom (Toyota and Scion), and had tea and coffee available always. As for price, we got a great deal and there was NO high pressure sales tactics or anything that has given others a bad name. Pedro as patient and was knowledgeable about the model (RAV-4) we leased and other Toyota models and all trim levels. I HIGHLY recommend Westchester Toyota and PEDRO SEGURA!

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pookey

Jun 15, 2009

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Ripped me off. Told me I couldn't get a Prius unless I gave a deposit. I gave $2,000 down and waited 9 months for car. Then they told me that the color that I wanted (Barcelona Red/grey interior) didn't exist, stuck me with a car I didn't want and then overcharged me for the car. Then I go to other dealers and see the exact same car in the same package that they said didn't exist. I was afraid to deal with car dealers because I knew that they would take advantage of me as a woman. They may have ripped me off, but I will never shop there again and I have two other friends who just purchased Prius'es and when someone has a bad experience you can be sure that they will warn their friends not to be taken to the cleaners like I was. They were very friendly as they were ripping me off.

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Bry0417

Jun 13, 2009

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Very friendly and informative salesperson. Great deal, took there time to expalin details to us worked with us in anyway nessecary to get the car we wanted at a price we can afford. Was extremely pleased with Pedro he is a wonderful sales person and I felt very comfortable with him and trusted him to get us the best rate possible. I feel he lived up to and exceded all my expectations. Would recommend this dealership to everyone looking to buy a car.

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tki2000

Jun 10, 2009

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I am extremely satisfied with Westchester Toyota. Sales consultant Pedro Sugura was highly professional, cooperative, patient, and willing to help. The manager was also very pleasant. I bought a Camry without any hastle by trading in my 2008 Hondia Civic in less than one hour. I would recommend this dealership to any one and refer them specifically to Mr. Segura.

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Newcarlady

Jun 8, 2009

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I just want to state that the experience was pleasurable from beginning to end. I was a little nervous about being able to purchase a vehicle because of my credit. Well Mr Roswess assured me that they would work hard to get me approved. True to his word they did exactly that. Also, I later on had a concern that I was picking my vehicle up on a day that the weather was really bad. When I spoke to his manager Landers he told me that he would detail the car on a day that was convienent for me so I could get that new car purchase feeling. And once again true to their word they came through again. Hats off to Westchester Toyota.

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commish1

Jun 7, 2009

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I have been dealing with David Lee for many years. He has gone above and beyond what any other dealership has done for me in the past. His teams of sales persons handle my sales as if I we're part of their family. I currently own two vehicles (toyota) and lease a third,(Scion TC) all of which have been purchased through David at Westchester Toyota/Scion. I have never felt pressured or been bothered with annoying calls. His level of professionalism and expertise, is what keeps me coming back.

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Slim617

May 25, 2009

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Some background before I begin. I am from Brooklyn originally and have a very good mechanic there but wanted to find a more local place to have work done on my Toyota so I took the chance. It was supposed to be something easily fixed, and it was, but of course in true dealership fashion, there were many other problems found with the 10 year old car. Once all of the problems were described to me I decided to contact my old mechanic. I was quoted prices that were two to three times higher by Toyota than my mechanic would charge for the same service. I know that there is a premium you pay to have you car serviced at the dealer but that is extreme. They also told me of problems that didn't exist according to my mechanic. After all of this I wonder if the original problem that I went in for wasn't even a real issue. I have to say that I'm not sure if I can trust this service center again. I would rather take the trip down into Brooklyn where I can find a mechanic who will honest with me and not overcharge me.

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edwitz

May 20, 2009

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total professionals without pressure. Breathe of fresh air in this normally cut throat and shady business. Would go back a thousand times over and will recommend to all my friends. We love the car the price and the people. I liked the fact that nobody was pushy or trying to play around with the price.

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pipimojado

May 9, 2009

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Westchester Toyota made my car buying experience simple and painless. The employees work as a team in trying to find the best vehicle that fits your needs. Never did I feel pressured to buy and felt at ease when I made my selection. Thank you Westchester Toyota for helping me find the perfect car for me.Sincerely,Juan Carlos Balanta

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ridge24

May 5, 2009

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The salesman Angel Diaz was waiting outside the building as we approached looking for a place to park the car we would be trading in. He didn't "jump" on us, but waited until we approached him to ask if he could help us find a used car. He was extremely friendly and acted like a "used car salesman". We eventually bought a new Scion as a result. He let us test drive, of course, and topped his service off by contributing $150 of his commission when our trade-in value of our used car came up short of what the dealership had originally promised. He was truly an "angel". Doug Eames

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Chiarina

Apr 30, 2009

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Overall my experience with Westchester Toyotta has been wonderful... I bought several cars from them and they always go the extra mile to make you feel comfortable with your purchase. I service all my cars with them and I feel when I call to make an appointment that they will do whatever they can to deal with whatever problems my car has within that day so I am able to use my car for work the next day. They always explain everything to me in detail which is great. I would never by a car from anyone else. My great experiences with Westchester Toyotta is why I'm giving this rating.

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itehhsu

Apr 28, 2009

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I Purchased Scion xb from Westchester Toyota/Scion. The Sales person Angel Diaz was very friendly,knowledgeble and professional.I was at other dealership and when I called, They always told thay have xb in in the dealership yet when I got there,everybody try to sell me something else, When I spoke to Angel, He was very upfront with me that he does not have the car and he will get the car for me the way I've wanted before I got to dealership. Everything is what I expected abd not play game with me. The day I drove home my new xb, He expand all the feature on the xb with me. I am highly recommand this dealersip.Caroline

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luvmycamry

Apr 28, 2009

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Just picked up my new 2009 Toyota Camry. What an unbelieveable experience. John Madera was very helpful, not the usual car salesperson. He made the experience enjoyable. He really listened to what I needed and wanted in my new Camry and helped me pick out a Sports Edition. LOOKS GREAT. If you want real service instead of just a cheesy silk suit sleeze go see John.

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tamieka27

Apr 28, 2009

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I previously had a Chrysler Town and Country with a interest rate of 24.99%,It wasnt the 25% that was really bothering me but it was the fact that the car was a 2006 model,I tried many times to return the vehicle to the company that I bought it from but to my dismay they wouldnt take it back I finally decided to settle on a Hundai Entourage 2009 model but I really wasnt happy I was just doing it to get out of that company (Drive Finacial),when I came home that evening I saw a mail from Westchester Toyota, I read it and decided to jump on the opportunity when I got there I was greeted by Daine at the door and I Explained my problem and with a friendly voice he told me not to worry they will take care of me and the rest was history I purchased a brand new 2009 Toyota Sienna with a interest rate of 12.9 which is still a little high but they explained that its because I dont have enough credit yet so ill work with that for now ,so thanks to Daine and the helpful theme at Westchester Toyota Im happy and releived . Tamieka.

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stevesurvey

Apr 12, 2009

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I can't stand car dealers but these guys were actually very pleasant to deal with and avoided the usual bullshit. I negotiated rapidly, we settled on a fair price, and they delivered what they promised. I will buy from them again. The manager, Eddy Pena, was particularly pleasant to deal with.

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MIKEELAINE

Apr 6, 2009

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Eddie Pena the sales manager was exceptional. He made me feel my concerns were important. He listened and truly had pride in his product but also in my wants and needs. Also your details person in th service department did a beautiful pin stripe. I wanted the pin stripe that was already on the car changed. They did it with no problem.

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truheart

Mar 1, 2009

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Sam was pleasant & not pushy. This is big based on the experiences we had previously had! Sam accommodated us with his time. We showed up, without an appointment on Tues. 2/24/09, just minutes before he was to leave for the day. It's not that he stayed as much as it was his behavior about it. Sam was patient, kind, helpful & delightful. Just before leaving we met the manager, Landers, who was also very pleasant, introducing himself and offering any assistance we may need. On Friday 2/27/09 we met Fabio. Fabio spent a fair amount of time with us. He was pleasant & clear. He never made us feel rushed, and showed a desire to be sure we were clear on everything. We were also able to get the financing we were looking for. Upon leaving the woman at the front congratualated us & wished us well. This was a surprisingly pleasant experience. Our questions were answered with knowledge & a desire to insure honesty and respect.

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longy33

Feb 26, 2009

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I have a camry and one day i was driving to the gym and i heard a loud noise that came from the engine all of a sudden i lost all power to the car. I caIled my tow company and i asked them where can i take my car and with no hesitation they recommended Westchester Toyota,and i'm glad they did. I dropped off the car and i had to fill out a night drop off envelope ,I was kinda of skeptical of just leaving my car with no one at the dealer,but the next morning at 8:00 I got a ca ll from jose torres he explained to me that he'd be the service consultant taking care of my car. I was very impressed someone contacted me so quick. After checking my car out he told me the noise i heard was my water pump which also leaked onto my timing belt causing me to lose power. With that being said i thought i my car was going to be in the shop for a couple of days,but i was wrong they got the car done the same day and Jose even included the tow charge with my total with the help of his service and parts director Matt Dreier. This was my first experience with toyota but not the last. Thank you guys! The way they took care of the whole situation was great, for me not even having an appointment and getting the car back the same day was even greater. I' l

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gdaqui

Feb 22, 2009

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I recently noticed my Toyoya Camry's inspection was expired and called Westchester Toyota to have my car inspected. I spoke to Mr. Jason Burns and he said that he would gladly take in my car eventhough it was late in the afternoon. I did not expect to have my car taken in the same day I called but I was presently surprised that Mr. Burns would be able to accomodate me. My car was inspected and ready for me to pick up in less than 2 hours. I was greeted by friendly staff including the service manager, Mr. Ritchie Leon. The reason why I always come back to service my car at Westchester Toyota is because of the professionalism exhibited by the pleasant staff who go out of their way to make sure that I am satisfied with the quality of their work. I highly recommend Westchester Toyota to anyone thinking of purchasing their next car.

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HenryT

Feb 22, 2009

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By far the best Service Department I have ever dealt with. I have a 2001 Tacoma and few months ago the truck started running differently and seemed to lack power. I was told by two separate and reputable car repair professionals that I needed a new transmision. I had resolved myself to the fact that I would be spending a few thousand dollars on a new transission. I took the truck to Westchester Toyota to price a new transmission, hoping I would get a better warranty than being offered by the other service centers. I met with Rich Leon and Jose Torres, who after hearing my complaint, suggested that I have my truck checked by their mechanics rather than go for the big transmission repair. I agreed and thankfully I did. Turns out, my Tacoma needed a throttle sensor. That's it! The truck runs great and seems to be getting better gas mileage as well. The Service Center at Westchester Toyota saved me big money and I am extremely appreciative of their honesty and integrity. I now bring my 2004 Highlander there for repairs as well. I had stayed away from Dealer Based Service Centers in the past thinking that they were over-priced and not concerned about customer satisfaction. Westchester Toyota has changed my outlook and has made me a steady customer.

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toyo227

Feb 22, 2009

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My '93 Camry completely broke down on me last month. I had to have it towed in for service. When I met with Jose Torres he was very detailed and helpful. My car needed a lot of work which was going to be extremely costly. Unfortunately, I do not have a backup car and needed my Camry quickly. I explained to Jose that I could not afford to have everything fixed on my car at once and he was very understanding. He asked for assistance from Richard Leon to help reduce the cost in fixing my car. They were able to apply coupons to my service ticket which allowed me to pay for my repairs and get my car back as quickly as possible. I am very pleased with the way I was taken care of at Westchester Toyota and will definitely continue to service my car there as well as refer my friends and family.

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BRed

Feb 6, 2009

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In November 2008, I went to Westchester Toyota in the hopes of purchasing another vehicle to replace my 11 year old beloved Avalon XLS. I loved my old Avalon very much. A lot of good and cherished memories were connected to that car, but it was time for a change. I checked out several Toyota Dealerships, as I looked for another pre-owned Avalon XLS. I decided to go to Westchester Toyota after seeing vehicle I liked online. I was greeted by the Sales Manager Landers Hall. He showed me his selection of pre-owned vehicles. I did not see any Avalons that I like, but I did see a lovely pre-owned 2007 Toyota Camry XLS. The vehicle had only 10,200 miles on it. I really liked this car because it was in very good condition, it handled well and had a very low mileage. Mr. Hall was great. He was very patient and extremely professional. All Sales Managers should be as courteous to their customers. I ended up purchasing the Camry. At first I could not get used to the color, but now I Love my Barcelona Red. In January 2009, I noticed that the paint was literally peeling from the front bumper of my car. Each time I drove my car the paint would peel even more. I called Mr. Hall and explained my dilemma. I was distraught. Mr. Landers made a few calls and arranged for me to bring the car in to have the bumper repainted and resealed. He even offered to reimburse me for the cost of getting a rental for the day that my car was being serviced. What a Manager he is terrific! Before going to Westchester Toyota I was very disillusioned with car dealers because I had very bad experiences in the past, but Landers Hall and Westchester Toyota really changed my mind. I will definitely recommend Westchester Toyota to my friends and family.

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karenduke

Feb 5, 2009

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In the midst of a family crisis, my home was destroyed by fire, and in need of replacement car keys, I visited Westchester Toyota for the first time. I was wearing hospital scrubs and still had smoke residue on my face and arms. The people there could not have been nicer. They sat me down, listened to my tears, I was still very emotional, and processed my case just as soon as they could. I had no id, no proof of ownership, nothing. They contacted the appropriate people, confirmed ownership and got me replacement car keys within hours. I especially want to say a big thank you to Chris Garcia who washed the burnt particles off my car and was just so nice.Thank you again and I'm just so sorry it took so long for me to post this.Karen

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toyotapam

Jan 31, 2009

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I was skillfully convinced to spend almost $700 on 30K service for my 2006 toyota prius. When I told Jose he was telling me that I needed much more than the manual recommends, he convinced me that it needed to be done. After much remorse and investigation, I have determined that I was indeed ripped off!NEVER go to this dealer, but if you must - take your manual and do not listen to their sales job. Know they are an organization that does not encourage building their business with honesty and integrity, rather with the quick sale.

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esanchez651

Jan 28, 2009

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What a great experience at Westchester Toyota not only are these sales professionals great people but they are knowledgeable and extremely smart on products and services. Kudos! to you Toyota for hiring such great employees espically my particular sales person at westchester toyota Richard Rodriguez (as well as his management team) with his guidence and help this young man helped me make the right decision on my car choice and helped me with all my questions and concerns. please contiune to provide great service and i am sure to keep doing business with toyota. Regards Happy Customer!

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jungilcha

Jan 23, 2009

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I really had a great experience with Westchester Toyota and Pedro in particular. Great service, not pushy at all, and very efficient. They were able to fill out all the paper the same day, and I drove off with my car within 6 hours of looking at it!

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camry_01

Jan 21, 2009

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With so many car dealers acting shady its good to finally find a dealer that treats you with courtesy and gets right to the point...My experience there was actually painless I cant find to many dealers that I can say that about. From helping me choose a car to offering me different financing options I am very impressed with their customer service.

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Anthony007

Jan 20, 2009

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My first time at Westchester Toyota Scion was in 2005 when i bought my first brand new car a ScionxB my causin took me there cause he knew someone there who had helped him with his purchase of a Camry and he told me that he might help me also to purchase a new car. The sales rep was Landers, Excellent, Excellent, Excellent...Thats all i can say Landers Hall has been very professional and a great person. He has answered all my questions and concerns and is very attentive. One awesome person, he explained all the paperwork and helped me understand all about my purchase. It is always a great experience to deal with him and i would Recommend him and Westchester Toyota Scion 100% to any family and friends. Now im looking into purchasing my 3rd scion xB and the one person i called was Landers cause i like the service he has provided me in the past.

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patchen_ave

Jan 20, 2009

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I was refered to this dealer by a friend of mine. I was told to ask for Anson the general sales manager because he suppose to give me a great deal. When I met with him, he was very professional and courteous and not long after we negotiated, we worked out a great deal and I was able to drive home my new camry the same day. I would greatly recommend this dealer to others.

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tony russo

Jan 20, 2009

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my experience at westchester toyota was excellent.my dad and i both bought cars from pedro segura. we couldnot find a nicer person anywhere. he was helpful andvery informative. the transaction was very easy.my car was picked up meticulous.i strongly suggest westchester toyota before you look anywhere else.

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tezogem

Dec 27, 2008

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Excellent, Excellent...Jaime was very professional and a great guy. He was attentive and answered all our questions and concerns. Robert was awesome he explained all the paperwork and helped us understand all about our purchase. This was a great experience I Recommend them 100%

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dpaul14803

Dec 19, 2008

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Angelo thank you. Keep smiling and making customers feel good when they come to your dealership. My dad and i had a ball. Thank you for hooking us up. We love the car and the family to. Looking forward to seeing all of you again. ALRIGHT NORA PAUL

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ali7

Dec 15, 2008

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The Manager was very nice and answered all my questions pertaining to insurance and how the car handles in different weather conditions. He spent time with me and didn't rush me to make a decision. I would recommend this dealership to other friends.

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vehicledude

Dec 12, 2008

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I would like to commend Mr. Richard Rodriguez and his Sales Manager, Mr. Landers Hall on the overall great experience I had purchasing my vehicle at Westchester Toyota. It was refreshing to not have the normal sales process of being pushed and pushed to complete the sale. It took me a little more than a month's time to make up my mind, yet Richard patiently answered all my questions and guided me along the way. After taking my vehicle I still had some questions that Mr. Hall was always willing to help me with. I've gone back to the dealership on several occasions and the customer service remains great even after the sale. Keep up the good work.

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nickgura

Dec 11, 2008

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When my wife and I entered Westchester Toyota, we were greeted by a very friendly Mr. Pedro Segura who introduced himself and listen attentively to our concerns and needs. Mr. Segura answered all of the questions we had about the Highlander and the Sienna. He proceeded to show both vehicles and point out the advantages and disadvantages they both presented for our family of 5. We went for a test drive in both vehicles and even though we loved them both, we decided the Sienna was the way to go. After going over the different models, with the assistance of Fausto Gonzalez, the Sales Manager, who by the way gave us a price we found to be very reasonable, we decided for the XLE model. The color my wife wanted was not available right away, but Mr. Gonzales promised we could have it within a week. (We had to wait only 2 days!!!) Kudos to Fausto!!!The delivery process was a breeze and we were out of the dealership driving our new Sienna in just over an hour.We had bought cars before, always with a lot of haggling and back and forth. None of that with these people!!

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nyr140

Dec 11, 2008

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My experience with Westchester Toyota was really great. I went to two other Toyota dealerships and was very displeased with the way I was treated. As soon as I walked through the doors of Westchester Toyota, I was greeted by sales consultant Sam Khan. Within five minutes of speaking with Sam, I felt comfortable and not pressured to purchase a vehicle on the spot. Sam was really knowledgable, funny, and all around a wonderful man. I did purchase my new Rav4 that day, and I love it! My experience at Westchester Toyota was really pleasant. Everyone at Toyota was really great. Sam Khan is the best!!

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cq20v

Dec 9, 2008

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I went to Westchester Toyota to look at a lease on a new 2009 Camry, it was afetr I had been in few other dealrships in my area where I have to say it was not as pleasent as I thought it would be. BUt that all changed when I pulled to Westchester Toyota, Sam Khan was a great sales consultant Not just your typical car salesman, after that i was introduced to his manager Landers Hall & his Finance & Inssurance manager Daine Roswess. they were very friendly & walked me thru the whole process with out any difficulties, i will go back to Westchester Toyota & will also recomend it to all my friends & relatives. Thank you once again for changing the way I looked at buying a car .

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johnpaulcardo

Dec 5, 2008

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The sales team at westchester toyota was phenominal. They were all pleasant, courtious and inviting. It was a great environment to walk into. My sales rep Tristan was especially awesome. This was my first car. He helped me through a really stressful situation and warked really hard to get me the best deal. As far as I'm concerned westchester Toyota gets two thumbs up and fives all around. Thanks alot Tristan.

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spankey

Dec 4, 2008

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I was very pleased with my experience at Westchester Toyota. Everyone was extremely helpful from the sales person Capi Fernandez to Landers Hall, and the finance person Daine Roswess. Everything was very well communicated and the all seemed to work well together.

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the best

Dec 4, 2008

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The service was great everyone was helpful and the process was very easy would recommend my friends and family the experience was excellent. Landers. Sam. And daine was very helpful with making the process easy and enjoyable I will go there for all my future purchases.

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bcher944

Nov 28, 2008

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I spoke with Cherie on the phone about trading my car she was very helpfull and knowledgeable. I came in any everything she said was true. I was able to trade and get into a new one and stay within my range of payments. I was also given extra money on top of the book valve of my old car. I had a good experience. The sale people was very nice. I didnt have to wait long and was offer coffee or tea while i waited to test drive the car. I would recommend people to go to westchester toyota to do business. I am now driving and enjoying my new car now

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AJRUBIN

Nov 26, 2008

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The people here were really nice and easy to deal. We travel all the way from Monmouth County New Jersey because of the service they provide. They made our shopping exceperience easy and hassel free. Dealerships like this one are not that easy to find, that is why we travel so far. I would and have recommended them to friends.

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flowsosilky

Nov 26, 2008

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I had a very good experience At Westchester Toyota. The salesperson and Manager were very helpful and friendly. I had been shopping around for my Camry for awhile and the experience I had at Westcheter Toyota was great. I would highly reccommed this dealership to everyone.

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titan1633

Nov 26, 2008

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On October 22 2008. I noticed some oil on the ground in my driveway under my 2008 FJ Cruiser.I called Jason Burns service advisor at Westchester Toyota who asked that I check the oil level and to see if it was still where the owners manual specified. The level was full , he then asked me to come right in that day to check my truck.It was determined my oil pan had a leak. While I waited he had the technician Garris Martinez perform the repair under warranty. Bottom line is my truck was repaired while i waited w/o an appointment..just wanted to drop a note saying you just don't find service like that same day.

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msladii

Nov 25, 2008

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Sean and Anson were very helpful with helping us decide on a car for our daughter. They were very knowledgeable, they explained everything we needed to know and were friendly towards us. They got had everything done in a timely manner which was very helpful.

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evassiliadis

Nov 24, 2008

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Both the salesperson and manager were very helpful, friendly and knowledgable about the cars being sold. The returned my call in a timely manner and were diligent in meeting my needs in regards to the type of car I wanted. The worked effortlessly to find the car I wanted and at the right price.

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rosellech

Nov 18, 2008

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I am pleased that Mr. Berry handled my purchase. He was knowledgeable and was able to deliver as promised. I was able to get my vehicle the same day and all paperwork was done in a timely manner. I wish the entire Westchester Toyota team continued success especially Mr. Sean Berry.

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nurse

Nov 12, 2008

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Initially, I was feeling very skeptical about dealing with a car saleman who seemed to be so young. Mr. Berry quickly gained my confidence and put my fears to rest. I did not know what model car I was looking for, I only knew what my needs were and what my budget could allow. Mr. Berry assisted me with my selection of the Rav-4. He was very knowledgable about all three editions of the Rav-4, it was quite apparent that he had done hia homework(at least for this model). Everyone at the dealership was polite and courteous, all of my questions were answered politely no matter how trivial.I would highly recommened Westchester Toyota Dealership to all of my family, friends, and associates. I will also continue to do business with them in the future. Yours Truly, Beverly Greene

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caridad

Nov 12, 2008

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I recently just bought a car from Mr. Berry. I was really nervous and afraid that I could be taken advantage of being that I am a young female. I was very pleased to see that I would be taken care of by a young male. I felt that what I had gone in for was what I recieved. It's almost hard to believe. Mr. Berry was very patient, knowledgable, personable, and very professional. He seemed dedicated to providing me with the service I required and even helped me decide what would be best for me economically. He is a brilliant young man that has the potential to become very succesful in his life.

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cliffkeeling

Nov 10, 2008

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Westchester Toyota is the most honorable dealership that I have been involved with. I have owned several different Toyota vehicles over the past 17 years and have had some really negative experiences related to buying a new or used car or getting the vehicle serviced. I found Westchester Toyota about 7 years ago when I was looking for a new Sienna mini van. I did a great deal of research on line prior to my visit to this dealership and had gotten burned by at least 3 other Toyota dealers in the NYC/NJ area. The prices that were listed were listed on line or in the paper were not accurate and the inventory was limited. I was treated very fairly at Westchester Toyota and they stood behind all advertised pricing and had a good selection of inventory. The sales staff and financing department were great and I have had excellent experiences with the service department as well. They are a quality organization and I recommend them highly. I have purchased 3 vehicles from them over the past 7 years and would not consider going to any other dealer for service or buying a new or used vehicle.

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joey69

Nov 7, 2008

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My wife and I shopped around looking at several different makes and models. We narrowed it down to a Honda Civic and the Toyota Camry. The Toyota Camry was hands down a much better vehicle with all the bells and whistles. The negotiation on the price of the cars was painless.

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junmdlr8r

Nov 7, 2008

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We purchased a 2009 RAV4 Limited loaded with options in October 2008. During this period in the year, all dealers are selling off their 2008 models to give way to the new 2009s. We were interested to see the difference between those year models hence we called and visited almost all Toyota dealerships in New York City and nearby places. To our dismay, no one has the 2009 model on their lots yet but we found-out that Westchester Toyota amazingly has plenty of them parked in their lot. We were assisted by sales agents Mr. Landers and Mr. Pedro Segura who granted our requests in a very friendly manner. As per our small request, Mr. Segura graciously brought us to a nearby warehouse 15 minutes away from their location to show us their new models. He encouraged us to get inside the car and inspect the features esp. the smart key system, the back-up camera, and the JBL stereo. The front grilles, headlight case and fog lights were upgraded. Those 09 features won our hearts over the 08s. This experience we did not get from other Toyota dealerships in the area. The agents on other dealerships would eagerly bring us to their desks to discuss the price and hook us to sign a deal and make a deposit without taking care of our request. Their agents main concern is to have us trapped to buy from them even though they dont have the units yet. We simply didnt like those lures. Whats important to us is to see the car first because it could greatly help us make a decision. After seeing the model that we liked, we negotiated the price and was given to us at the True Market Value - what others were paying at that time, as published at Edmunds.com which is way lower than the MSRP. After that, we were led to the financial services department to talk about the APR, the additional accessories such as alarm and Lo-jack. It was ideal and enjoyable up to this point. We were handled by Agent Dennis, and to our dismay he maybe a lemon to a small degree in Westchester Toyota. We were told to wait for a while until it was past eight in the evening; all of us were hurrying-up to leave the place. Dennis became avoidant to answer questions. He was unyielding to our bargains on the APR and was wanting on the details of the VIP alarm he was selling. He was successful to force us get a higher APR than we are supposed to get. I almost walked-out and rejected the deal. He even misspelled my name that was carried out on all the printed documents, and he wont reprint it. That said, it was a bit of irritant but should not affect the dealers rating. By and large, we still got an excellent customer service from Mr. Landers and Mr. Pedro Segura, and we would still highly recommend this dealership. Dont forget Dennis, I would recommend to get another financial service agent if he were to handle you.

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eoke8003

Nov 6, 2008

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I definately would not recommend this dealership. I went tp purchase a used camry and had agreed upon a deal and signed a deal memo on it (including pricing and monthly payments). i was rushed to get insurance and all of the paperwork that the bank needed. the next day, my salesman, Jamie, called me and said taht everythign was all ready to go, all i had to do was come in to finish the final paperwork (i had my previous trade-ion car towed there, left a deposit and already bought insurance the day before). Jamie promised me it would only take 25 minutes and convinced me that I could do this during my lunch break since we had already began the paper work and got bank approval. he came to pick me up from my job and brought me to the dealership - he firrst told me to move my belongings from the trade-in car to the new car which i did and then leaving me in the middle of the dealership for almost an hour when he knew i had to get back to work. Finally he brought me upstairs to meet with Joe - in the fiannce department. Joe put papers in front of my face and told me to sign them - when i looked at them, i saw that the monthly payments were almost $200 per month more than what i had previously agreed to. I was very upset and then pressured into ourchasing another car. Joe told me it would be for t he same price as the original car but was a better 'certified' car and would therefore include a warranty. he then walked away from me and left me for another hour and when he came back told me that i couldnt have that car because it was already promised to another customer. Again, i was presured to agreeing to buy another car, also for the same price as the original car but was a better 'certified' car and would therefore include a warranty. however this car had a strange noise to the engine - but i was hassled and told taht it didnt matter because it came with a warranty. i was so stressed and had then missed hours of work. when i got home later and looked again at the paperwork, i saw that they did not give me the car for the same price as the original car!!! I WAS SNEAKILY CHARGED $3000 FOR THE CERTIFICATION AND WARRANTY - AND THEY NEVER INFORMED ME OF THIS. Even after complaining to managment, the did not fix the problem. Instead they 'allowed' me to cancell the warranty and refunded my money. now i have a car that makes noises and no warranty.this dealership caused me soooo much stress. every employee there tells you something different than the next - it was seriously the worst experience i have ever been through. after i told this story to several of my friends, co-workers, and family members, i learned that many of them have had horrible experiences at westchester toyota also.DONT GO TO THIS DEALERSHIP - SAVE YOU SELF LOTS OF TROUBLE, MISERY AND STRESS!!!!

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tom jackson

Nov 6, 2008

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i like going to westchester toyota for my service because they treat me with respect and the always give me a fair price.they always fix it right the first time.ive bought three toyotas in the past and i have never had a problem bringing it down to westchester toyota ever.

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09matrix

Nov 6, 2008

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After shopping around at multiple dealers in the New York and New Jersey area, I found Westchester Toyota offered the best deal. The sales staff was very helpful and friendly. My salesman, John, made sure I had a good experience from the time I first went to the dealership until I picked up my new car.

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avandalay

Nov 6, 2008

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When I brought my vehicle to Westchester for service, I found everyone to be very friendly and professional. I needed some routine service as well as other work done. Jason did a great job in making sure I understood all the work that was being done, and that all my questions were answered. I was very happy with the service I received.

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lilmozza

Nov 5, 2008

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I had a very good experience at this dealership. I shopped around and found the very best price here. Everyone was friendly and went out of their way to make this a positive experience. Not only did they deliver the car to my house (which is almost an hour away) but when I had a problem a month later (a small fender bender) they picked the car up, fixed it, and again delivered it back to me. You could not even tell the car had ever been in an accident! I will definitely do business with them again...i will be buying a car for my daughter from them in the next 6 months!

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vernonblvd

Nov 5, 2008

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I am very happy with my brand new 2009 Toyota Sienna XLE. When you go there, ask for Eddie Pena and Bryan Thau and they will treat you like a gem and give you the best deal possible. Eddie, Bryan and the dealership will go out of their way to accommodate your needs and go the extra miles and stay late to satisfy your auto needs. I would recommend the dealership for sales. They were all very fair in their dealings.Calvinvclgregataol.com

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camrylvr

Oct 30, 2008

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I bought my 4 runner from them in 2002 and i went back for my 2008 camry. David Lee took care of my fine last time and this time Anson made my deal for me. I love my new camry and send all of my friends to buy a car from them. They are great to deal with. They make it so easy to buy a car!

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Yani

Oct 16, 2008

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I visited this dealer once before but did not make a deal. After my initial visit I received a follow up phone call from the General Sales Manager Anson Castillo. Mr. Castillo asked that I return to meet with him so that he can go over my offer and hopefully work out a deal to both our liking. To make a long story short, we met and we agreed on the numbers and just like that I drove off with my new Camry XLE. They have a great team there.

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excelsior

Sep 25, 2008

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They are a bunch of thieves. They charge people $500 for a "bank fee". There is no bank fee. They charge for "Dealer prep" when all they do is wash your car and remove some of the protective paper and plastic coverings from the interior. Any customer can do that job themselves and save money. They also charge the customers "Destination fee". The destination fee is already included in the invoice so they charge the fee again and trick the customer. Here is a piece of their profit system. For new cars: Out of 100% of the total profit of the sale, $120 goes to the parts department, then they give the salesman 10% and the dealership takes the rest. Then you have to deal with the financial department. They literally will "rape" you by convincing you to get a bunch of unneeded extras. From that they give the salesman an extra 20% of the profit and the dealership keeps the rest.

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gary431

Sep 23, 2008

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My Nightmare in Westchester Toyota!Start with the "Bait & Switch". The car that they had for sale "Sold" in 15 minutes.This is a "Toyota Certified used car". Toyota Camry 2005.In my opinion the only thing certified is that "it is a Car".Next is the "Dealer prep charge" of $500.00. You are paying for the 160 point inspection that they supposedly did. This is on top of the charge built into the cars price. They are double charging you.Next is the Battery that has to be replaced the day after you bring the car home because it is dead.Next are the four badly scratched hub caps that they replaced the new ones with. I had to buy new ones.Move on to the second key that was for another car.They refused to provide me with a signed copy of the supposed "160 point check".They refused to tell me or provide me with paperwork on what the "Certified Used car" covered(The paperwork is in the mail!).The dealership is far away and I am still waiting for my calls to be returned or he has left for the day. I just prey that I receive the Title in the mail.Do yourself a favor and DO NOT buy here.I just wish that I had read these reviews or I would not have gone here!

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bensoper

Sep 9, 2008

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I have had my 2008 Rav4 serviced at WT since new. I was a loyal customer until they started playing games at the 15k service. Things has gotten progressively more expensive in earlier services, but I thought it would get cheaper again after a fairly hefty 10k service. But I discovered with the 15k that there were lots of "add ons" that I didn't request (but of course got paid for) and wouldn't have known about unless I'd asked for an itemized bill.The bills they present you with are utterly indecipherable, unless you spend about an hour walking through it with one of their reps (Willie), which I did. They break down the costs in such a strange and fragmented manner that it's impossible to tell what's what. When you do get to the bottom of things, It turns out there are additional things like "dry gas" treatments that they don't tell you about but lump in anyway to a regular service. When I asked to see the bottle, not trusting that they'd done it, Willie went to the "back" to get it (another big problem - you can never see the service bays). Presto!, there was a bottle of some additive that had been "put in my gas tank." OK, so I'll take that at face value, but I wanted to know why they charged me $8 for something that had a price label of $2.94 on the bottle. Willie was unable to explain that. They also charged me nearly $5 for additional windscreen wiper fluid, and I'd *just* filled that up the day before!He later claimed he took these items off the bill when I got a revised version (half an hour later), but he didn't. He flat out lied. I didn't argue about these things because they were small potatoes to the wheel alignment problem. That was a beauty. Early in the morning, Willie claimed that the car (at 15,000 miles) needed alignment. I said "sure but I want to see the alignment report first". They didn't produce this, and then the alignment was done without running a computer report to show me the alignment stats for either before or after the procedure. The car was just brought around and $150 was added to the bill. I asked them to put it back on the rack and run a report, but with no "before" report the "after" was somewhat meaningless. Getting it back on the rack took about another hour.All in all I waited from 7;30am until nearly noon. The "gourmet coffee" and Dunkin' Donuts weren't quite sufficient to make up for my wasted morning. Total service bill: nearly $700 for a 15,000 service. Avoid these losers at all cost. THEY WILL HOSE YOU! They claimed they'd follow up with a phone call to discuss my concerns within the week. That call never came.

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IRVIN

Sep 5, 2008

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I was extremely pleased with my experience at Westchester Toyota. I went into the dealership planning to pay about 2000 dollars more than I actually paid for my 2008 Corolla. The salesman was very helpful and knowledgeable about the vehicle, and the general sales manager was awesome. I told him I was truly interested in purchasing the vehicle, but I was in a rush to get my children. He expedited the process in addition to giving me a great deal. The general sales manager, the manager, the finance manager and the sales manager were all awesome. They made sure I was very comfortable while I waited, by offering me water, coffee, tea or a snack. I would recommend anyone who is going to purchase a Toyota, purchase it from Westchester Toyota. I was completely satisfied

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thomas123

Sep 4, 2008

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I dont know how people could complai about this dealer I have been nuying cars and using there service department for 11 years and I always refer people there and they always get great service and an unbeatable price.(in the last 11 years I referred over 20 customers)I guess the only people that rate dealers complain.this dealer goes above and beyond to make people happy.I just felt I had to write this when I saw the complaints.also whoever I run into that does business with them are happyThank God there is still a dealer that treats you like family

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dmcg

Sep 2, 2008

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I went in to purchase a car. I had a preapproval and a specific budget that I had to stick to. I inquired about a couple of cars that I had seen online and the prices I was given were at least $1000 to $2000 higher and compared to other Toyota dealerships that I visited, Westchester Toyota's prices were much higher both new and used. I asked to see the pre-owned inventory and none of the cars on that list matched the list that I viewed online that very same day. I was shown a preowned Corolla and was allowed to drive it around the parking lot. That is ridiculous. I have never been to a dealership where plates were not put on a car for a customer to actually drive the car and get the feel of it. Every other dealer offered for me to test drive a vehicle that I was interested in. I wouldn't recommend Westchester Toyota to anyone. Their tv ad is absolutely false. I felt very pressured to purchase a vehicle, even though I couldn't afford what was shown to me.

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cinci82

Jul 22, 2008

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Stay away!These people are absolute crooks. I bought my Corolla from Westchester Toyota and, although the salesperson I dealt with was rather arrogant, I figured I could trust their Service Dept. During the winter storms in December I slid into a curb and bent my FRONT RIGHT wheel. Before heading to Westchester Toyota to have my vehicle checked out, however, I headed to Mavis to have the damaged FRONT RIGHT wheel switched with the BACK RIGHT wheel. (This was simply to make the wobble in the steering less pronounced.) I then dropped off my vehicle and simply asked that they take a look at the BACK RIGHT wheel. I then get a call from Willie Vesey telling me that I should "get my insurance involved" because I'm going to need a new rear suspension that will cost me upwards of a couple grand. When I informed him that there was no way I needed a new rear suspension because the wheel had in fact been damaged when it was in the front (and Mavis had switched it to the back for me) he literally hung up the phone on me. His manager called me a couple hours later to inform me there was a "miscommunication with the parts guys." Furious, I got my car back and had the wheel fixed at Mavis for $120. I then contacted Toyota corporate and Matt Dreier, the Service Director. Toyota Corporate proved somewhat helpful as they took my case but Matt Dreier, clearly displaying that the disaster that is Westchester Toyota starts with him, proved arrogant and unhelpful. It's clear that they saw a younger buyer (I am a 26 year old male) and figured they would take me for a ride. I have heard similar disaster stories from others who have bought and/or had their car serviced at Westchester Toyota. I am not the only one, stay away!

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ruchik9

Jul 21, 2008

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The sales person Damion Foster was the most arrogant person to deal with. Also, in spite of asking for a different sales person, they put me to Damion again. He made me sit for 2+ hours (till after 9:30pm) before delivery only to say that he cannot deliver the car. Then he tried to play me against my wife to justify his position. He acted as if he was doing us a favor by holding our deposit. Go figure! He never offered any options and instead like a sleezy sales person tried to sell the extended warranty. What a sleezball!!! He also gave incorrect keys to the new car. We had to go again the next day to change it. We complained to the manager but I am sure nothing came out of it. I was never rude in this entire time and maybe that's why he thought he could get away with it.

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Fromonster

May 1, 2008

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Oh gosh - the awfulness of this dealership almost pains me to express. My mother and I went to this dealership to get a new car for me. I just graduated college, and my credit is, shall we say, "less than stellar." We were very upfront with the salesman regarding this fact, and he told me that with my credit score I could not qualify for a lease. He was going to try to hook me up with a 2009 Corolla. He refused to talk price with us each time he brought it up. He said that we would need to wait for my loan app to be approved. We made an appointment to come in on Wednesday at 2pm, which meant my mother and I needed to take a half day from each of our jobs. They kept us waiting for an hour. The salesman told me to come out to the car and I told him I would rather not see it until we talked price. He came back 10 minutes later to say that it's policy to see the car before price so we know everything was as promised. Fine. I do this. We go upstairs. The price of the car was listed as $19,485. I planned to put $2,000 down, which means $17,485 financed. The sales manager then tells me that because of my credit score, my monthly payment would be $622 a month on a 60 month finance. "So what you're telling me is this - I have to pay $37,800 for a $19,485 car?" to which he responds "yes." He then tells me that I would never qualify for a decent payment on any new car. He then tries to sell me a banged up 2005 Corolla for a mere - get this - $400 a month. I look at the inside of the car to see that the fabric had holes in the seats. With all this nonsense to boot, they had asked me to put a partial down payment on the car of $700, AND arrange the insurance on Sunday when I first went there. It took the finance guy a half hour to refund my deposit, and then I had to spend another half hour on the phone with Geico to get my money back and cancel the new policy. These people are insane, unscrupulous and a WASTE OF TIME. Please, do yourselves a favor and look elsewhere.

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camry07

Feb 7, 2008

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We went to this dealer last week, after seeing a good offer on the internet and confirming twice with the sales person on phone about the availability before driving a long way from CT only to discover that it was a bait and switch tactic!!We had a good offer from Toyota dealers at Mamoroneck from who my sister had recently bought a Toyota Sienna and had a very good experience. We went to Westchester Toyota with all those expectations only to be disappointed by the lack of professionalism and integrity of the salesperson. We were looking to buy a certified Camry, and though they told us that the ones which we talked on the phone was already sold(I do not know how they could do it in a matter of less than 2 hours before we reached there!), we showed willingness to see the car which they said was available which was way above the market standard price for that model. And to our surprise, in the end, when questioned about the warranty, they said it is not a certified car!!!We got a long session about the advantage of a certified car by the salesperson, when we walked in and also we had stated clearly that we are looking for a certified car. After wasting about 2 hours with the dealers, we walked off deciding never to revisit them or to recommend any friends to this place.Please be watchful about their bait and switch tactic, before you rush in to get a good deal, that they advertise in internet or promise you over phone only to attract customers and which will never be available once you reach there!!

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philokalia

Dec 16, 2007

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concerning the last part of my review below: I have now written to the Service director, to give him a chance to respond, and I think I should have awaited his response to post my comments on the service.

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philokalia

Dec 15, 2007

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I came with an internet ad for a Toyota 1998, 80 000 miles. Price:5995. Seemed to be a good price. Was met reasonably friendly. Tried the car, was ok, except from terribly dirty inside, and worne out front tires. Was explained that the car of course would be perfectly cleaned up. Salespeson wanted to discuss price. I had already shown him the ad of 5995, so I asked him what he would suggest. He wanted $9000 ... I showed him the ad again, and he suggested a bargain: $8000. My responce: Ok, so the ad is only cheating? He had to speak with his boss. Came back: Internet price is OK, but need extra $500 to "make the car ready". I accepted that, but said that I expected change of the worn-out tires in front included. After some back and forth, this was accepted. Made a deposit and signed an inteional contract. Was called later same day: They needed $200 more for the tires. I had to discuss back and forth again: Didn't we make a deal? Came back two days later to pay cash and pick up the ready-made car. Tires ok, but car still extremely dirty and full of rubbish inside. Accepted to get a prepaid cleaing, but was of course not done properly. Had to use three hours to clean it afterwards myself. Was stupid enough to accept a deal for prepaid service at their service-department. That resulted in a much worse story, they accidently damaged a hose for the powe steering; Heard a new, strange noise the first time I used it after picking it up from service. A tiny noise at first, that went worse and worse. Took it back, the system was consequentally damaged for $1700. They told me in the phone that I must have had an accident with the car, I said I didn't. I cam down to discuss it, spoke with another representative, who changed the explanation: No hose was loose, it was only "normal wear" that had made the hose leaking. They cheated me, and the worst thing: I had to have the car ready in two days, beause of going on holiday, and couldn't go anywhere else. Don't use Westchester Toyota, I would never use them again.

FL

FLORNCE LAWLESS

Sep 26, 2007

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I have purchased from Toyota before and that is why I brought my son there to see about a Sienna. Long story short Anson who in the beginning was friendly, took a thousand dollar check and said they had deposited it, when they had not. He orignally had stated that they would try match Honda's deal for a trade-in ( seven thousand) . Not only didn't they match it, they wnated to give only 3 thousand . They said car had been in accident, and it was proven that it was not, so they came up to 4,500. My son (Matthew Fedor)asked them if they would pay the note on the car 6,000, he would stay w. Toyota. Anson said cannot do. Matt then told them he could not in good faith ,make the deal until he checked with Honda for a better deal. This was 9/24/07 On Monday. Anson said and I quote " you will not get a better deal". Well we did get a better deal. Although we really wanted to stay w/Toyota, the deal was so mich better. Now as of 7:30pm 9/24/07 my check ( Florence Lawless was not cashed. Matt goes back 9/25/07 1:pm (thats when Anson) started work, and he tell Matt they deposited the check. Matt calls me I get on the phone w/ Anson and I tell him the check is not deposited. He tells me to hold on , and comes back and says they have a courier who has picked up the check. I told him they can get in touch w/ the couier, and he says they can't. Asked him why they deposited check and he really could not answer. Anyway I had to spend 30.00 to put a stop payment. As of 1:30PM 9/25/07 CHECK WAS NOT CASHED . I will never step foot in that dealership again. Are they that hard-up that they would take someone's check when a deal has not been finalixed. My husbanD with be buying a new car soon It would have been a Avalon, but now not so sure. If we do it will not be from WESTCHESTER TOYota!!!.I have sent numerous people to Toyota . You can rest assure I will tell everyone what happened . I will be writing letters to the CEO IF YOUR COMPANY. I would also like my 30.00 refunded because of this nonsense. I am soooo disappointed IN Anson

S

sstuey

Mar 20, 2007

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My mother, who is almost 90, went into Westchester toyota dealership thinking she would be helped by the dealer of her car a Camery.She had a flat and seems that she is being sold a $400 snow job.That's taking advantage of a woman, an old woman, and you should be ashamed.

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