BMW of Florence reviews

Patricia West and Calvin West

Sep 2, 2015

Our 1999 BMW has been named "the black pearl" since purchase. As one can tell she is my baby; therefore, I carried her to the best dealership that I know. The customer service was excellent. Mr. Jesse Warren helped us in every way suggesting how to keep it in top notch condition. I plan to keep her as long as she and I can make it. Thanks to a great crew with answers immediately and service that was excellent.

DannyL

Nov 12, 2014

I recently bought a BMW 428i from BMW Florence and the Sales Consultant, Ashok Bhojwani, made the buying experience very positive. He is knowledgeable with the vehicles he is selling and his commitment to customer satisfaction is very impressive. He is a definite plus to the dealership.

"G" Money Gerri

May 21, 2014

Great customer service with friendly non-pushy salesmen. Looking to buy my next vehicle here!

Patty29102

Jun 24, 2013

I took my car to this place. I was told one thing was wrong with my car. I agreed to let them fix it. I picked up my car. No one explained to me what was done. I had to ask questions. Two days later the problem that was suppose to be fixed had started again. I called and was told maybe the anti freeze was not put in the car. I put some in and drove for another week only to find my car broke down again. May 31st paid 2180, June 9th car broke down. I called them and was told they would call back me back after they find out if it could be towed. Ok, so they towed it. I am told NOW the radiator has a crack and it will be another 2000.00. But the biggest problem, and what leads to this review is when my car was picked up. The mechanic calls me and says the car is skipping like the engine is gone so I call back to BMW of Florence. I am told there were no notes written (Tabatha) but the mechanic says yes there maybe engine damage but there is no way to know until the radiator is fixed. Do you know what that means? I would have given them another 2000.00 and its possible the engine is blown!!!! These people are unreal. Tabatha never ever mentioned that to me, never. I told the lady I spoke to that I was going to write a review and let people know how bad my experience was and I plan to keep my word. I would not recommend anyone to go to these people. And I must mention I called the service manager twice and he never bothered to call me instead he emailed me. Too bad I could not have emailed my 2180.00. One last thing the courtesy car wash they put on my receipt never happened.

sumter

Mar 29, 2012

I am a return customer. These folks do what they say and say what they do, not all dealerships do that today. I have also used the service department, they do a great job; all in all, this is a very professional business.

BMW Shopper

Oct 20, 2010

I did an Internet search for pre-owned BMW 528's and found one that interested me at Imports. Sent email requesting more info - no response. Called dealer the next week and salesperson was courteous, but clueless on vehicle options, etc. Was put on hold three times and then referred to Theresa (sales mgr) who could not take my call - was promised she'd call me within 30 minutes. Still waiting on that call. Called again the next day and talked with another sales lady, who put me on hold several times before referring me to Theresa, who was busy and could not take my call. Then referred to Greg, who was nice and generally helpful. He promised to get back to me later that day with maintenance record and loan rates info - still waiting on that return call. While the sales personnel are friendly, they are not well-informed and do not follow-up on returning calls. I was put on hold at least 6-7 times for several minutes on several of those calls. I never got an answer to my question about why the vehicle could not be certified since it met the year/mileage qualifications - I was concerned about the total lack of maintenance records absent from the Carfax. The only answer I received regarding the vehicle not being certified was to keep the cost down and thereby save me money. Not calling them again and won't be driving across the State to see the car because the sales personnel were so disorganized, failed to follow-up as promised, and lack of confidence in the answers I was given. Too bad, really was interested in their car.

2catsnme

Dec 10, 2009

After working with "super-friendly" salesperson for several months and agreeing to an out-the-door price of a used vehicle, that price was not honored when I arrived at the dealership to purchase the vehicle. Both the salesman and the finance person were aware that the car would be registered in another state prior to the price agreement as there was discussion regarding the topic, yet upon filling out the paperwork, both claimed they didn't know the vehicle would be registered in a neighboring state where the tax was higher. The salesman had a copy of my driver's license for 3 months and had already discussed this issue on several occasions. When I stated that I expected them to honor the price they had agreed to both verbally and on a purchase contract, both refused to do so.