Honda of Illinois reviews

untouchables64

Apr 13, 2014

We had a very bad experience with the vehicle we purchaced from them. We immediatly had issues with vehicle and they refused any cooperation with us, The CUSTOMER SERVICE is terrible and Our salesman and management avoided us , our problems, and our concerns or complaints. they drug out every concern we tried to take care of til we were basically stuck. Too many issues to even list with our encounter. Not at all happy with their dealership and DO NOT recommend.

Barry & Dora

Feb 13, 2014

The title should say it all. We purchased a 2005 Odyssey on 2-12-14. This was only 2 days after seeing it online. Paul Gary handled everything. We were in a rush to replace our recently totaled 2002 Odyssey and Paul made sure everything went smoothly & quickly. We live 3 1/2 hrs away, so you can imagine how much trouble the process could have been. Paul answered every question about the vehicle I could have asked & offered to get me any additional photos that I would like of the vehicle. It was such an easy process, it almost didn't seem like car buying. I can't say enough about the service. The price was extremely reasonable for the vehicle. Paul actually lowered the price to make it even more affordable for us. You can tell this is a company that prides itself on customer satisfaction & I am an EXTREMELY satisfied customer. My wife raved the whole drive home about the vehicle. I feel we got more than what we paid for & that's a good thing. Thanks Paul.

IntegrityRules

Feb 6, 2014

Expect them to lowball your trade in. They use black book to value your car. This ALWAYS favors the dealer. However, try to buy a used car and they will show you the value of their used car price from NADA or Kelly Blue Book. This again favors the dealer. Don't expect a good or great deal from them, just expect a deal. Wisdom and insight are you best friend when dealing with this dealership. The service department is descent. I have never had a problem with them concerning this. So a big thumbs up to their service department. If you shop here good luck.. In my opinion I would head to St Louis and get a much better deal.

CM

Dec 19, 2013

I worked with Paul Gary and the deal went very smooth. He was very professional and detailed in his explanations. Would recommend to others.!

BT

Nov 6, 2013

The entire buying process was extremely easy with great customer service. Thanks!

Mapper

Oct 31, 2013

This was our first auto purchase initiated on-line and was effective and pleasant. Paul Gary and Max Benson were the people we dealt with. Paul is their internet specialist and Max a sales associate. All on-line communication was personal and answered all our questions. My first impression of Paul was one of an really nice, outgoing person you could sit with for an afternoon and have a good time. Max helped do the preliminary work and showed us vehicles, Paul dealt with the financial aspects. Both are incredibly personable people. Max and I connected immediately. He's young and very much fun to talk with a really nice guy. Closing on the vehicle was efficient and to the point without being "clinical." These guys are awesome!

Eric

Oct 25, 2013

We had a very great experience here. We worked with Kevin and Paul who were great! We will but our next car here!

IlliniFan

Oct 25, 2013

Recently purchased a Honda CRV and this dealership went above and beyond to meet all of our needs. I would also like to specifically mention Paul Gary and Roman Perun. Both of these gentlemen made the purchase and delivery process as smooth and concise as I've ever experienced. Very detailed when going over the many functions of the CRV and extremely helpful with the financing process. Some of my past experiences at other dealerships haven't been near as smooth and pleasant as this process was. I guess my biggest compliment for this dealership is that I won't hesitate to deal with them again in the future. Promo Code: PC12312011

joe f

Oct 11, 2013

Thye were all very nice, honest nd kept their word, more than happyto work w/ me.

Bruce B

Oct 9, 2013

Used cars.com to purchase a 2013 Accord Ex-L. Paul Gary was extremely helpful and made buying the car the easiest car buying experience I've had.

Loyal Honda Owner

Sep 16, 2013

Last week I contacted Paul Gary to see a car advertised on their website. When I arrived he had a carfax report ready for my review. He brought the car to me for my test drive. He made sure I was comfortable and told me to take my time with the car. The buying process was painless for this single female. Paul gave phenomenal customer service as he was polite, professional and never took advantage that I was a female shopping alone. He is very well informed in auto sales and I appreciated his expertise. I also give recognition to Bob, Business Office Manager, who was very professional, polite and thoroughly explained the paperwork that goes along with the car-buying process.

Happy new used truck owner

Aug 13, 2013

I was searching for a small pickup and found a Nissan Frontier at Springfield Honda online. I contacted Paul Gary, the internet sales manager, and I was able to test drive it right away. He was prompt when it came to replying to my emails, and was a pleasure to work with. He was patient (we exchanged over 50 emails back and forth!) and answered all of my questions quickly and thoroughly. They worked with me on the price, and I feel good about what I paid, which isn't always the case when buying a car, no buyer's remorse here. I would recommend working with Honda of Illinois, they even had better financing options than my personal bank!

dkhenke

Aug 8, 2013

We were very disappointed with our visit to Honda of Illinois. We were looking at a 2012 Honda Odyssey. It was VERY busy on this Saturday afternoon (which we understood). We test drove the van and were in the process of having our car appraised. It was taking much longer than we had planned and had to leave for a family function. Our salesman was actually helping someone else at the same time, so we tracked down someone else and asked about our appraisal. The "appraiser" said they could not give us a value because they could not get our car started. So we HAD to leave without a word from Roman. Which we thought the "appraiser" would let him know and he would contact us on Monday. Monday came and went. I ended up calling that night and was told Roman was gone for the night. She would let him know I called, but Tuesday was his day off. Tuesday about 2 Roman called. I spoke with him about coming in and talking numbers. He stated he would be in Wednesday and I said I could come by in the afternoon. Well Wednesday came and a semi-emergency came up and I was not able to stop by. He never called to follow up! I did not hear from him until today (1 1/2 weeks later). A letter came in the mail "thanking" us for visiting and basically wanting our business. I really feel that they dropped the ball here! They did not want our business and acted uninterested in us! If Honda of Illinois is listening, we went 100 miles out of our way to buy a 2014 Honda Odyssey EX-L at Bommarito (See my review on their page)!!!

First time Honda owners

Aug 4, 2013

We were searching the internet for a late model Honda Odyssey. We contacted Paul Gary at Honda of Illinois to get information on a 2012 Honda Odyssey that they had on their lot. Paul Gary did an outstanding job for us both over the internet and at the dealership. He went above and beyond to help us anyway he could. Paul was friendly, polite and informative. He was also very patient with us and spent a lot of time answering all of our questions and there was NEVER any high pressure. It was a pleasure doing business with Paul and Honda of Illinois. This was by far our best car buying experience ever. We highly recommend Honda of Illinois.

Jan Gleason

Jul 3, 2013

The BEST auto buying experience I have ever had. 90 percent of the negotiations were done via email and texting with Paul Gary (Internet sales director) He was very responsive and fair. Once I went to their facility I was again impressed! Absolutely beautiful show room and all the staff were great. I will never go anywhere else to buy a honda. Trust me---this dealership is GREAT and fair!!

c. lavin

Jun 6, 2013

Paul Gary is the best. He gave me the price I asked for and made buying my new pilot the best car buying experience. We are going back to get my wife a car. I won't be shopping anywhere else. Thank you so much Paul.

Loyal Honda Owner

Jun 5, 2013

My husband and I had a wonderful experience purchasing our new Honda Pilot! I did most of the initial research via the internet and had all of my questions answered by Paul Gary. Since Paul wasn't available the day we came in for a test drive, Roman Perun did a great job answering any additional questions and taking us on a test drive. These guys went out of their way to find the exact color Pilot we wanted and give us a great deal!! I would recommend both of these men without hesitation! (Just to clarify--the low score for facilities is due to the fact that we purchased during a tent sale during a particularly rainy and stormy month. It was windy and muddy...overall, not my ideal location for making such an important purchase. However, this in no way reflects on the quality of care we received from Paul and Roman!)

by Honda Accord owner

May 3, 2013

Came into service department and had a gift certificate from friendly chevrolet for an oil change and tire rotation which was purchased by one of my daughters as a gift for their sister but not usable since the chevrolet trail blazer purchased for is no longer owned. jackie,the owners daughter, walked over from chevy to honda with my daughter and spoke to the gentleman in the service department and informed him that they would honor the gift certificate for an oil change and tire rotation for my honda accord. jackie went out of her way to insure my customer satisfaction.

Nice Price

May 2, 2013

Looking for a nice, clean, used Camry for my niece; a teen-ager! I was given the cold-shoulder at our local Toyota dealer. Honda of Illinois to the rescue! Enter Mr. Paul Gary: the nicest guy and a no-pressure salesman. He understood my concerns for a safe, reliable, AND affordable car. Paul worked hard to earn my business and was genuinely interrested in my overall experience at the dealership! It is noteworthy that Honda of Illinois and Friendly Chevrolet are operated by the same owners, and that my shopping experience was equally enjoyable over at Chevy as well. Mr. Dustin Jackson was very helpful at Chevrolet when comparing used inventory and he recommended the Camry LE that was next door. The entire staff was professional and all aspects of our deal was truly enjoyable! I felt among friends & i'll surely return in the future!

Leigh and John

Mar 25, 2013

Our salesman, Rob provided us great service. Honest and straightforward dealership.

JohnRasmussen

Nov 15, 2012

Ed wasa by far the best salesman I have ever dealt with, no ifs, ands or buts. He was very conscientious, courteous and went beyond the norm to make sure I understood or saw everything necessary and to make our visits informative and satisfactory.

New Honda Owner

Oct 11, 2012

Can't say enough about the staff at Honda of Illinois in Springfield. Our salesman was Paul Gary and he was outstanding. Never once was he pushy or out of line with how he acted towards me or my family. In our month long shopping around at different car lots, Paul was by and far the best salesman we encountered. He was Extremely detailed when asked to explain something and at the same time never dump trucked so much information on us that we couldn't keep with what was going on. Mike Hughes in the finance section was extremely helpful and proficient as well. We walked away with a GREAT deal and a great new 2013 Honda Pilot 4wd Touring. If you are looking to by a car from a car lot that has a sales staff and management team that is honest and proficient at what they do and a lot full of quality cars, I HIGHLY recommend going to Honda of Illinois in Springfield. From my experience I would ask for Paul Gary. He will definately take care of you.

Honda Accord Lover

Sep 19, 2012

Picked up my new Honda Accord today and I love it. Paul Gary my salesman was great to work with. Paul not only was knowledgeable of the vehicle I was purchasing but took extra time to show me all of the features in my car both with my husband and when I picked up the car. When shopping for the vehicle, Paul helped me compare vehicles and select which model most fit my personnel preferences and allowed me plenty of time to make my decision. Not pushy at all and each time I visited he took a lot of time to answer all of my questions. Once my decision was made he went out of his way to find the exact car I wanted. I felt like I got a good deal, but more importantly, Paul talked directly to me (not my husband - "ladies you know what I mean") throughout the process. Mike Hughes made the paperwork process simple and fast, even with a few changes at the end. Everyone at the Honda of Illinois dealership was friendly and made my purchase very easy. I highly recommend Paul Gary and this dealership.

Jeff Wheaton

Jul 18, 2012

Our experience at Honda of Illinois was fantastic. The facilities were clean and spacious, very quiet without all of the chaos and pressure that most car dealerships place on their customers. Our salesman, Rob Blair, was wonderful to work with. He was honest, easy going, and worked hard to make sure we would be happy with our purchase.

Honda lover

Jun 2, 2012

We purchased our Honda CRV from a St Louis dealer and needed routine maintenance. Living in the Spfd area, I did not want to go to St Louis but I was hesitant to go to Honda of IL. My assumption was that when they realized that we did not purchase our vehicle from them, we would get 3rd class treatment, if I was lucky. I could not have been more wrong. In fact, we were told that a service that we thought was needed was not needed at all. Hmmm, didn't get taken advantage of. We have 2 CRV's and a daughter that will be of driving age soon. If, and when, one of those CRV's give out or our daughter is ready to purchase, not only will we shop for a Honda, but we will deal with Honda of IL. Thank you for such wonderful service.

Love My Honda

Apr 6, 2012

I usually dislike the car-buying experience. However, in this case I contacted Paul Gary, who we have purchased a vehicle from in the past and told him what I was interested in. When I arrived approximately 45 minutes later he had two of these vehicles pulled up front for me to look at. We ended up purchasing one of these. I didn't have to look at anything else because he had everything ready for me and picked exactly what I had asked for. The negotiating process was quick and painless and the financing was as well. I would deffinitely recommend Paul and this dealership to others and I will also consider shopping her again.

hondaphile

Apr 1, 2012

Just purchased a new Civic from Honda of Illinois. Great sales team--friendly courteous and very knowledgable. Hassle free shopping. Will buy my next car from them too!

Christine

Mar 29, 2012

My husband and I live in the central Illinois area and had been searching for a used SUV with a third row for two months. We found several in our area. Our first experience at dealing and negotiating over a car started at Landmark Cadilliac and it was a horrible experience. We were discouraged and had to wait a few weeks to start looking again based on our frustration. Our next stop was Honda of Illinois. It was a great experience. The staff was honest, helpful and willing to work with us and help us find something in our price range. We appreciated their willingness to work with us on the times we could come in as a family. I have three kids and the staff was so accomodating for my children to be in the office. Definetly a family friendly place. We would definetly buy another vehicle there. Ask for Rob or Paul. They are very helpful and willing to work with you even if it is late.

Lovemyhondacivic

Mar 28, 2012

After doing a lot of internet research searching for a used Honda, I ended up at the Honda of Illinois, Sprinfield location. Rob Blair was the sales person I worked with and he took great care of me. I knew I wanted a Honda and something with great gas mileage and his knowledge was very helpful. I even ended up buying a new Civic which I hadn't planned to do. I had planned to buy used. It was a great decision to buy NEW! I spend a lot of time comuting to work and LOVE driving my new Civic. Rob had lots of greeat advice and was super helpful in helping me achieve HOnda financing. I couldn't have asked for a better sales rep. The Honda office in Springfield is beautiful. Definitely was a very professional experience.

Sharkie

Mar 27, 2012

One of the best car buying experiences I have ever had. Rob Blair was super and genuine, not your typical used car salesman persona. He picked us up at the train station, answered all of our questions patiently and even helped map the best way home with a full tank of gas!

Economy and comfort

Mar 23, 2012

Checked dealer via Internet. The internet sales person was outstanding, communicating in an effective and friendly manner. Had a choice of several models with the requested options and in the price range requested when we went to the dealer. Handled the paperwork in a minimum time, which we greatly appreciated. Clear explanation of financing options. He also took the time to explain the features of the car and took us through the service area explaining how to make appointments.

Hillfamily

Mar 14, 2012

We received excellent service and attention at Honda of IL when shopping and buying our new car. We began the process of looking for the vehicle on-line and received wonderful service and information from sales person, Rob Blair. By the time we visited the showroom, we pretty much knew what we wanted in a vehicle because of the on-line program. Saved us a lot of time which we were very thankful for.

Lucky49

Mar 11, 2012

Went into the Honda of Illinois dealership (used cars), with my daughter, to test drive different makes and models, with the intent to buy somewhere else. I am a female and the experience of buying a vehicle in Springfield had always been frustrating, to say the least. However, I was pleasantly surprised with the Honda Dealership. I was truely impressed with the overall operations and with the staff.....especially Paul Gary. Paul talked with my daughter to find out what she was looking for and the price range. He was not pushy and did not pressure her in any way or try to show vehicles that were out of her price range....he was actually working with her....how refreshing! My daughter ended up buying a Honda Pilot (well within her price range) that day. It was, by far, the least stressful car buying experience, I have ever had. Thanks again, to Paul Gary, Mike Hughes and to Honda of Illinois. You can count on future business from me.

Scott

Mar 9, 2012

Bought a used Chevrolet Equinox from salesman Rob Blair. Fantastic service and a great experience. Had been at the Chevy dealership next door and it felt as if I were bothering them, so I went across the drive to Honda of Illinois and purchased a vehicle from Mr. Blair.

gpajo

Mar 8, 2012

Everyone at Honda was great to work with. I would recommend Honda of Illinois if you are looking for a vehicle.

happy service

Mar 4, 2012

I just had my 2005 Honda in for service.Brian and the whole service dept took time to make sure my visit was great. I was in for a major repair and they told me all that was to be done and gave me a time and value. I have been to several repair shops in town and have not have the service I got here at Honda of Illinois!!! Great job guys!!

Super Mom

Mar 3, 2012

Recently purchased a new Honda Oddessy van from the Internet Department. This is the first time I have purchased through the internet and Rob Blair made the experience fabulous. I will only buy my cars through him from now on.

GaryO

Feb 29, 2012

i went to buy a new civic and the process was quick and smooth. highly recommended.

Going Green

Feb 28, 2012

We wanted to get a hybrid and were not having luck finding one locally. I expanded my search and found one at Honda of Illinois. From the beginning we were treated courteously and they were not pushy at all. The price on the car we purchased was very good. Even though we had to travel 90 minutes to the dealer, it was absolutely worth the trip. All aspects of this experience were excellent. I would highly recomend this dealer to everyone.

maraz

Feb 24, 2012

Went in for oil change, tire rotation and squeak/grinding noise. Brake pads needed to be replaced. I was treated courtiously and informed of the needed repairs every step of the way. The service people were professional and made me feel like I was an impotant customer. They said it would take a little over an hour but I was out the door in about 45 minutes. I will return to and recommend Honda of Illinois to others.

Kristopher

Feb 23, 2012

From start to finish this was by far the best car buying experience my wife and I have ever had. We have bought vehicles from almost every other dealership in town and have had some real nightmare experiences but not with Honda of Illinois. Drew and Rob really took great care of us and went out of their way to male sure we were satisfied. At first the Honda Pilot we wanted wasn't even on the lot but they found us one in a bout week in another state and were able to secure it for us. All I can say is I will recommend Honda of Illinois to each and every person I talk to, thanks again guys!

Faith

Feb 13, 2012

I went there looking for a used honda accord and I was helped immediately, treated very nice and polite, price was great couldn't beat it, and overall was very happy with vehicle I picked out and the price. A good experience in my opinion.

mi30smom

Sep 12, 2011

We live ~460 miles away from Honda of Illinois. I was interested in trading in my Honda to a used Volvo SUV they had listed at an unbeatable price. To ensure our drive was going to be worth our while, Rob worked with me to get an estimate for my trade in. He asked for pictures and detailed information about my vehicle. Then, he gave me a good trade-in price. At my husband's request, Rob also test drove the used Volvo we were interested in. He gave us an honest assessment on the vehicle and took lots of pictures. He also allowed me to put down a deposit so he can hold the vehicle for us until we could drive down to get it. In the end, our long road trip (even after staying overnight in a hotel) was all worth it! The price of the Volvo we bought can't be beat, plus, it had extra features we weren't expecting.

MI30sMom

Sep 3, 2011

We live ~460 miles away from Honda of Illinois. I was interested in trading in my Honda to a used Volvo SUV they had listed at an unbeatable price. To ensure our drive was going to be worth our while, Rob worked with me to get an estimate for my trade in. He asked for pictures and detailed information about my vehicle. Then, he gave me a good trade-in price. At my husband's request, Rob also test drove the used Volvo we were interested in. He gave us an honest assessment on the vehicle and took lots of pictures. He also allowed me to put down a deposit so he can hold the vehicle for us until we could drive down to get it. In the end, our long road trip (even after staying overnight in a hotel) was all worth it! The price of the Volvo we bought can't be beat, plus, it had extra features we weren't expecting.

murphy1110

Oct 4, 2010

Paul was amazing, I wish more sales people could be just like him. He took time to explain details about all the cars we were looking at. he was always polite and professional. He recognized us each time we drove up to the dealership, made us feel like we were coming home to family and friends. He walked us around the lot, showed us any car we wanted to see, he did not apply any "pressure" to make a sale. When we dropped a car off from a test drive he just asked if we had any questions, and said thanks and have a nice day. He would follow up later with an email. there was never any pressure. He showed us both Honda and Chevrolet. he knew a lot about not only the cars he was showing us but even the car we were driving, so he could help point out comparisons and differences. In the end we just chose not to buy a Honda but it was not for Paul. We wish we could buy all of our cars from Paul. And we hope we can work with him again in the future.