Mid City Subaru reviews

Horacio Alvarez

Nov 15, 2016

Go see Dan Romero for attention to detail and service you won't find at another dealership. He makes everything quick, easy, and painless. How it should be.

Jesus

Nov 15, 2016

Awesome place.... sales person Dan was super nice vary knowledgeable on the car I was interested in (2017 legacy) they price matched me and ever knocked off an extra $100 dollars in good faith. If your in the market for a Subaru they definitely worth a visit.

Drills81

Nov 15, 2016

Awesome place.... sales person Dan was super nice vary knowledgeable on the car I was interested in (2017 legacy) they price matched me and ever knocked off an extra $100 dollars in good faith. If your in the market for a Subaru they definitely worth a visit.

horacioalvarez1994

Nov 15, 2016

See Dan if you want a quick, easy, painless experience that you won't find at any other dealership around here. Great dealership overall. We only worked with Dan but if he is any reflection of the dealership then they are doing very well.

Jgears11

Nov 15, 2016

Christ was great he wasn't very patient with me he found me the right car at the right price and by was a breath of fresh air compared to previois experiences. Couldn't be happier

adriennecarter

Nov 14, 2016

This dealership and our salesman, Christina we're not your typical car salesman. They know a lot about the products, but are not pushy by any means. Subaru SUVs are the top rated on consumer reports, so they basically sell themselves. Very happy with our new Outback, and thankful we had Christina to help us out.

Matthew Perry

Nov 14, 2016

Great dealership with great service! I had been looking for an Impreza for a little while now and went in here to look at their inventory. Christina, my salesman, was great she helped me find everything I wanted in my car . The whole process from searching to financing to driving off the lot was smooth and pleasant!

melanie vega

Nov 14, 2016

I just purchased my pre-owned Legacy from Christina . She is not pushy sales rep at all. Understood all my needs and wants. Great place to do business with . Highly recommend Mid City

adirenne

Nov 14, 2016

This dealership and our salesman, Christina we're not your typical car salesman. They know a lot about the products, but are not pushy by any means. Subaru SUVs are the top rated on consumer reports, so they basically sell themselves. Very happy with our new Outback, and thankful we had Christina to help us out.

mattperry

Nov 14, 2016

Great dealership with great service! I had been looking for an Impreza for a little while now and went in here to look at their inventory. Christina, my salesman, was great she helped me find everything I wanted in my car . The whole process from searching to financing to driving off the lot was smooth and pleasant!

Tim

Nov 13, 2016

My wife and I just purchased a 2017 Forester from Mid City and our experience was far superior to the other Subaru dealerships in the area. After discussing the vehicle we wanted with Will M. he was able to arrange for a new vehicle to be delivered within the week that matched everything we wanted and set us up by putting a deposit down. Unfortunately Will M. wasn't available the night we went to pickup the vehicle so Rob F. helped us finalize the deal and financing with Brian M. Rob F. took the time to walk us through all of the new features of our new car so we weren't left wondering how everything worked. Overall their service was amazing, we were never left waiting for a salesperson to help us and they did everything right to win our business. I HIGHLY recommend stopping by Mid City Subaru even if you don't have the pleasure of working with Will, Rob or Brian.

Timothy Ozog

Nov 12, 2016

My wife and I just purchased a 2017 Forester from Mid City and our experience was far superior to the other Subaru dealerships in the area. After discussing the vehicle we wanted with Will M. he was able to arrange for a new vehicle to be delivered within the week that matched everything we wanted and set us up by putting a deposit down. Unfortunately Will M. wasn't available the night we went to pickup the vehicle so Rob F. helped us finalize the deal and financing with Brian M. Rob F. took the time to walk us through all of the new features of our new car so we weren't left wondering how everything worked. Overall their service was amazing, we were never left waiting for a salesperson to help us and they did everything right to win our business. I HIGHLY recommend stopping by Mid City Subaru even if you don't have the pleasure of working with Will, Rob or Brian.

K. McKay

Nov 11, 2016

Angel Martir was super friendly when I was there and made me feel really comfortable with no pressure, which I was expecting from a dealership. Ultimately I purchased at another location, but will go back there when it's time for another car.

Eric1234

Nov 11, 2016

I have been looking for a car for 8mths and this location blew me away. The customer service and deal William Mojica gave me was outstanding!Thank you! Lily

Ciro Medrano

Nov 9, 2016

Angel Martir really helped me out and gave me a great deal. Great staff overall. Thanks guys.

Ciro m

Nov 9, 2016

Angel Martir really helped me out and gave me a great deal. Great staff overall. Thanks guys. I will recommend to all my friends and family.

Jesse Watson

Nov 8, 2016

See Will Monica for a great deal! No pressure and honest, Will works to meet needs.

JesseWatts

Nov 8, 2016

Will gave me a great deal on a used Subaru without any hassle. This was a good buying experience. I love my car and I'm happy I checked out Mid City Subaru.

emilybarboza

Nov 7, 2016

Im in love with my new Subaru.. and its all thanks to Christina she made the car buying experience quick and smooth. She was so very helpful! I will be referring all my friend and family to Christina at Mid City Subaru.

katiepagan

Nov 7, 2016

Mid City Subaru was the best experience buying a car I have ever had! We are telling all of our friends and family to go to Tina at Mid City ! We will for sure be only buying our cars from her!

max

Nov 7, 2016

just got a new Legacy (love it; the new model and features are fabulous) from Mid City and I needed it fast for a trip. Christina was the best! I had no stress, everything was hassle-free, and the best service ever. She went above and beyond to get me what I needed without question. It was just a joy to work with her. I'm so grateful!

monpan18

Nov 7, 2016

Tina was so super helpful in our purchase last week. We stopped in to test drive and received a lot of information on the Outback. What a safe and reliable car! We are so happy with our purchase and look forward to being a part of the Subaru family. Thanks again!

RachelW

Nov 6, 2016

We highly recommend Mid City Subaru for your next Subaru purchase. I comparison shopped over the internet and Mid City was not only very responsive but gave the best price. We test drove a Forester (which we previously had a 2003 and loved it) and an Outback to compare styles. Dan Romero assisted us 2 weekends in a row with these test drives because of our indecisiveness and limited time (we have an 18 month old who came with us). He gave us his email and cell phone to reach him anytime. After deciding on the Forester next was the color choice decision, which again, Dan was very understanding and we never felt pressured. We decided on the Forester 2.5i Touring in white with brown leather interior. Mid City also offered a ResistAll package to protect both the interior and exterior of all sorts of wear and tear for the lifetime you have the car. Since we have a kid and another on the way this made complete since. Though we went in dreading this car buying experience from previous horror stories (not with Mid City) this was the best experience I could have asked for.

Amber

Oct 31, 2016

Mid city's customer service is excellent we worked with Christina who went above and beyond to accommodate me and my husbands needs. I will definitely come back to mid city with any future purchases.

Antonio

Oct 31, 2016

I went in to test drive a Crosstrek and left with a new lease on an Outback. The sales rep that helped me was Dan. Young guy and not too pushy. He was very knowledgeable and helped me get a great deal that I was happy with. I would recommend this place to any one considering buying or leasing a new subaru. I hope they keep up the quality service.

Jonathan

Oct 31, 2016

I absolutely love my car!!!The whole buying experience was great and Christina S was the best!! I highly recommend Mid-City Subaru.

liam thomas

Oct 31, 2016

Christina could not have made my leasing experience more pleasant. Every attribute of my new Subaru Forester was explained in detail. Christina made the process easy and enjoyable. She is dedicated and sincere, knows her stuff and never tried to hard sell me on anything. Mid city is the place to go!

cevans

Oct 31, 2016

I had an excellent experience recently at this dealership. I had Tina, and she was very knowledgeable and was able to answer any and all questions I had. For me, looking at/buying cars can be an intimidating process and she really helped make it easier. She wasn't too pushy as other car salesmen I had dealt with in the past and was very helpful. Overall I would definitely recommend this dealership and Tina!

Amber1229

Oct 30, 2016

Mid city's customer service is excellent we worked with Christina who went above and beyond to accommodate me and my husbands needs. I will definitely come back to mid city with any future purchases.

Kathy T

Oct 30, 2016

Great Experience working with Christina ! Love my new Subaru. Process was hassle free . Mid City gets an A + for keeping the process simple and easy. Thanks!

Luz Santiago

Oct 29, 2016

Friendly staff found exactly what I was asking for worked out a fair price for me. Would definitely recommend going here and ask for Luis

Poortorico

Oct 29, 2016

Came in interested in test driving a crosstrek but left leasing an outback. Dan was our guy and he was great. Not too pushy and knowledgeable. We negotiated back and forth for a bit but we landed somewhere good. They seem pretty flexible and they even paid for my lunch. Everyone was profrsssional and friendly.

Daisy72

Oct 28, 2016

Came in for a test drive since we were in a hurry last time, our salesman Luis was smart and gave us a lot of options wanted an outback before but now we Can't wait to get our crosstrek!

Carolynwillis

Oct 25, 2016

Christina from mid city is awesome ! She was very knowledge and patient with us! If your looking for a new car go to mid city and ask for Christina!

Katazyrna L.

Oct 24, 2016

I was considering several vehicle makes ( Subaru being one of them) , and was pleasantly surprised by all Subaru had to offer. Christina , the salesperson assisting me, explained in detail the Subaru benefit. I'm very pleased with my decision to purchase a Subaru Forester. Christina and Glenn were very helpful and carefull explaining all of the vehicle ,and warranty information. The entire process was painless. If in the market for a new Subaru, check out Mid City!

Kat L

Oct 24, 2016

Christina Szontagh was very attentive to my needs and helped us get into a new Outback. Finance experience was also painless. Thank you. I love my new Subaru!

Janet

Oct 18, 2016

Thanks Tina from mid city for helping choose the Subaru Outback it is the perfect family car.

justin gears

Oct 18, 2016

Christ Divito was very patient with me and worked very hard to try and get me where I needed to be. I will be back here thank you.

Danny123

Oct 18, 2016

I went in looking for a car. Christian Szontagh was amazing. Calmed my nerves and was highly educated on the different cars I was looking into. All dealerships need to take a class from her to learn compassion and not looking a person as a paycheck. I will be back next week to buy my car from her

Fathy Db

Oct 15, 2016

My boyfriend and I came in two days ago! Bart Chari took care of us and answered all of our questions! He was excellent! We left comepletely satisfied with our new car! Thank you Chari

12345678

Oct 14, 2016

Bought a used car from this place. Team member were honest and not pushy. I am willing to do future business with this dealership. Thanks

Daniel

Oct 11, 2016

Great service, expedient process. The purchasing experience was smooth and painless thanks to great staff and dealership overall. The dealer was knowledgeable about the cars and very thorough in going over the details of the vehicle. I greatly recommend this dealership. I also love the car so far. Thanks.

Cargo

Oct 7, 2016

Dealership was centrally located.Pricing of vehicle was very competitive.Very knowledgeable person who explained the various features to me.Hours of operation were very favorable.

Jamesp82

Oct 7, 2016

Great price, great sales people , super quick service, next time i shop for my next car definitely going back .love my forester , explained everything i did not know about the vehicle, loved the way i was greeted, Thanx Christina

Maia Birchmoon-Gordon

Oct 7, 2016

I had an awful experience at Grand Subaru (long story), so I was really apprehensive and guarded when I contacted MidCity Subaru. Not necessary! Tina S. is not only extremely knowledgeable and professional, but very open, straightforward, and friendly. I chose Subaru for reliability, longevity, and safe driving in severe winter weather, but Tina explained *why* Subaru excels in those areas. She assessed my specific needs (long commute, high mileage, plan for long-term ownership, tall passengers, etc) and made sure I was getting the right vehicle for my family. The entire purchase was hassle-free, stress-free, fast, and smooth. Brian Martin in the finance department made sure that I understood everything about the purchase and warranty. Tina thoroughly oriented me to my new car (first new car in 17 years, so she had a lot of tech to teach me!). She and MidCity have contacted me to make sure I'm completely satisfied and to let me know they will handle any questions or concerns in the future. I've already had my car in for a complementary service, and that service department runs very smoothly and on-time. Most importantly, I love my new Forester. I've already put over 5K miles on it in less than 3 mos and the driving experience is so smooth, solid, and comfortable. The interior and functions are so convenient and luxurious, it really feels like a luxury car to me. I think Subaru offers an excellent value, and I got a great deal on my 2016 Forester from MidCity. THANK YOU to Tina, Brian, Shawn, and MidCity!

BobBOyd

Oct 3, 2016

Christina Szontagh helped me get into a new Outback. She was very knowledgeable and helped me get a great deal on my brand new outback!

Mario R.

Sep 26, 2016

Great experience from test drive to hand shake, Angel and his crew were a pleasure.

Ms. Smith

Sep 25, 2016

Tina listened to my vehicle needs as well as my financial needs got me a brand new forester for the right price. It was a great buying experience!

charlie jones

Sep 19, 2016

Just bought an Outback and I could not be happier with the service and price. Will Mojica (salesperson) worked hard to get me the price I wanted and he gets 5 stars as well. I went to a few other dealers and they beat all the other prices I was given. Thanks Will Mojica!

Michelle A

Sep 13, 2016

My experience with Mid City Subaru to date has been terrific! My sales person Christina Szontagh was knowledgeable and friendly. I will be recommending Subaru, and this dealership to any friend, or family member in the market for a new Subaru.

Bryan

Sep 2, 2016

First off, the only reason I purchased a vehicle here was because they were the only one with the specific trim/color that I wanted and I couldn't wait for the other Subaru dealers to find me one. My main disappointment of Midcity Subaru was from the Salesman named Bart Chari. Almost 3 weeks ago. I purchased a used 2016 WRX (Monday, Aug. 15) and Bart failed to mention that the master keys to the vehicle were missing and that they only have the Valet Key, after the papers Bart pretended to find the master keys to the vehicle, then told us that He would mail the keys when he finds them and will order us new keys if he had to. Well, 2 days (wednesday) later I called Midcity Subaru to talk to Bart (3 times before I could get ahold of him) I asked him about the keys and he said, they were still looking for em. I then told Bart that I will just pick up the master keys. I called again on Thursday and asked for Bart. I couldn't get ahold of him anymore. Even on emails, Bart wouldnt respond to me. The Midcity call operator just keeps on forwarding me to the manager's voicemail (Joe) which I left messages on and never got a single call back. On friday, I did a little research and messaged their main office on facebook (Berman Auto Group) and asked if they could help me get my keys. Which worked beause the manager Joe called me the next day, I told Joe about my problem and he said he was aware of it(but never did anything) and he then asked me if I had it on the contract that they will give us the master keys. I said no but Bart told me before I left that he will find em and order me a new one if its lost. He then went ahead and told me that hes gonna order me a key and it will take 3-4 days to arrive (hmm subaru dealers dont have the keys in stock?). I thought yeah sure ill play along and said ok. It took 2 weeks for me to get the master keys and I had to do so much just to get the master keys to the vehicle. I really suggest everyone to go to the Subaru dealers in the suburbs instead (try Grand Subaru/Muller), because once Midcity gets your business, they will not care about you anymore. If I knew what BS i had to go through, I wouldve waited till the other dealers could find me the trim/color I wanted. If you had no option, but to go to midcity subaru then I suggest to not work with the salesman named Bart Chari.

new subaru fan

Aug 24, 2016

Went to MidCity to check out Subarus, as 2 friends had recommended them. Will Mojica gave us a very comprehensive rundown on the Outback and Forester and let us test drive both. When we said we needed to think it over, there was no pressure to move quickly, and every time we contacted him for more info he came through, again with no pressure. When we decided on the model/features we wanted, he moved quickly to get one for us. In the 5 cars we have bought over the years, we have never had as easy and pleasant experience as with MidCity and Will. They make Subaru look good.

Dianna M

Aug 16, 2016

I have been to so many dealers and I have never had someone so extremely knowledgeable, low pressure, and very patient before. I will definitely recommend Tina at Mid City Subaru. Thank you Tina I love new Outback!!!

Jack1959

Aug 16, 2016

I recently walked into the parking lot of Mid-City Subaru . I was greeted by a nice young lady named Christina . Christina was very helpful in all areas . She walked me through the cars that she thought were best for me. I've been to many dealerships (Napleton's Northwestern Chrysler Jeep Dodge, Sierra Auto Group, McGrath City Honda , and McGrath Acura of Downtown Chicago) looking for the right car to find and I felt like the salesman/ saleswoman didn't care for my needs they just wanted to get their commission off of me . Which was not the case for Christina . I highly recommend Mid - City Suburu and if you do go there ask for Christina .

Datruth414

Aug 7, 2016

I worked with a saleswoman by the name of Christina Szontagh. She was very helpful and kind. She also is very experienced in her field of occupation. I would definitely rate customer service at Midcity a 100 off the strength of Christina!!!

dragon91

Jul 26, 2016

I couldn't have had a better experience. I walked in, told Will I was looking to buy my first new car, and he got right to work! He answered ALL my questions, was honest and extremely helpful. He was patient throughout the entire process. And he even waited with me while we were waiting for paperwork. I know for sure I will come back for all my Subaru needs!

Laura R

Jul 24, 2016

I visited 6 dealers and came back to buy at Mid City because of Tina. I highly recommend this dealer and Tina, she's stellar!

Zeke1234

Jul 18, 2016

Christina was great! No complaints here. Great experience!!! She was very patient and knowledgable about different vehicles and helped us picked the best one for our family!

MeganMiller

Jul 15, 2016

We took our Impreza in last Friday for a Brake replacement and to have our foglight cover replaced. We had gotten into a minor fender bender a few months ago and so our front end was popping off on the passenger side. Without any request or acknowledgement (or charge for that matter), the service department fixed it enough to make it look a bit more aesthetically appealing. I have since driven it on the highway for the past 4 days and the front end is holding true. Saving for a wedding is rough and the front end was going to cost us well over $800, so the Berman Boys really came through. Service means everything to me. Despite not buying my car from them, should I get a Subaru in the future, I know exactly where I'm going!

LaurenPagan

Jul 12, 2016

Christina at Mid City Subaru was helpful and not pushy . She listened to our needs and got us into a great car for a great price. Thank you Christina for being so helpful! I will definitely recommend you to any one in the market for a vehicle.

William Pagan, Jr.

Jul 12, 2016

Christina made the process of getting a safe car very easy. It was also a friendly environment, and Glen in financing was a great help as well. Do your research and you will not be dissapointed.

jburban2

Jul 7, 2016

The review - 'classic bait and switch' - I wish I had read that before buying my Forester at Mid City. I was promised 3 years of Sirius xm radio - worth over $600 - and was provided a 4 month trial. When I followed up with Mid City to see what they could do, they said they couldn't do anything. What a sham. Do not buy a vehicle there.

Darlamatos12

Jun 30, 2016

I recently purchased a used car from this dealer. Tina was amazingly helpful and extremly patient as my dad and i asked to view multiple cars before choosing. She took the time to bring every single one out to test drive and view. After hours of viewing we decided on the one she had recomended from the moment we walked in and worked out a great deal for us. Thank you!!

Amthony

Jun 19, 2016

Great, attentive sales team. I enjoyed working with them to try and buy a used car. They were emailing and calling me trying to help me out. I enjoyed the experience.

Elise D

Jun 17, 2016

Everyone at Mid City Subaru was kind and helpful. They did an excellent job repairing our car and addressing our needs. We will definitely be using their service department again.

M9246043

Jun 14, 2016

I would strongly suggest you take your money elsewhere. The financing person attempted to jack up the financing rate. Then the manager take away things that they offered it was terrible experience.Manager was rude beyond compare.

Legacy Sport

May 19, 2016

Last weekend was the straw that broke the back. I had a great buying experience with this dealer 3 years ago on a Legacy. I started discussing trading it in on a Forester back in Nov. and every time I called or visited ...there was a new person to talk to. First appointment had the saleperson out sick and we were assigned to someone else....upon arrival...they knew nothing and the car we were trying to test drive was not there...as promised. Second attempt was an exchange by email with their "specialized internet" sales team. Dates were set to test drive, etc. Suddenly all communications stopped. Efforts to confirm go unanswered. It snowed and I did not pursue. My third and final attempt was Saturday, May 14th...stopped in and walked the floor for 20 minutes....not one single person said hello, may we help you, anything we can do for you....as I was leaving I did get asked "how is it going today"...I responded 'NOT GOOD"... Sales folks were standing around talking and laughing and maybe three customers were being tended to. The best part about this dealer right now is their service department...they have always been very good to work with but one thing is clear...i will be buying a Forester from another dealer.

Divine62

Apr 11, 2016

I walked in the dealership, went to Will Mojica, sales consultant, I inquired about the Subaru Forester and he showed me around, explained everything. It was very easy for me to decide right away that i want the Forester. i came back few days after and got my car right away. Excellent customer service and great dealership Mid City Subaru.

Nancy Freeman

Mar 20, 2016

William Monica could not have made my leasing experience more pleasant. Every attribute of my new Subaru Forester was explained in detail. Will made the process easy and enjoyable. He is dedicated and sincere, knows his stuff and never tried to hard sell me on anything. The lease process was smooth and the service of the Mid-City team including Afiza Abaihanova, Sharlene Titre, and Juan in leasing was exemplary. I am truly a fan and have found my car-buying home. No need to have to look elsewhere again.

Johnny Jenkins

Jan 9, 2016

I called Mid City Subaru about a hour before I showed up. They told me that the vehicle will be waiting for me to test drive, and it was, Wow. My sales person, MARIE MUNOZ was very ATTENTIVE to my every need. She did EVERYTHING that I could imagine to make this deal as smooth as possible. As the haggling went on I didn't have to wait a long time for an answer. After about 1 1/2 hour I was driving away in the car that I want and also the price that I wanted..... THANKS MARIE MUNOZ for making my haggling SPECIAL....My friend is also looking for a vehicle. I'm sending him to Mid City Subaru ........... To see MS MARIE MUNOZ

Wisetoyourtricks

Nov 12, 2015

I contacted Midcity Subaru to answer a question I had about leasing a car. I have never leased before so I wanted this question answered before I went any further in the process. I went on the live chat through their website and asked my question about leasing, But instead of answering my question the representative wanted to know when I was planning on making a decision. Didn't answer my question but went right into the old car dealer routine. I told the representative that I would just inquire elsewhere since they had no interest in helping me other than pinning down when they would receive money.

south side irish

Nov 7, 2015

I had been working with Rebecca and Dana in the customer service office looking for a low priced pre-owned vehicle. They suggested a few cars over that period . I found out about the vehicle I bought within one day of its arrival. I went in met with Dan Romero who had the car ready. We quickly came to an agreement on price and they had me inand out of the finance office in no time. It was a very good experience and I have suggested .to friend to use Dana and Rebcca to help them in their search for vehicles.

Parade route

Aug 5, 2015

The process from start to finish took around 90 minutes. The sales girl Afiza was really funny. She was pretty knowledgeable about the product. The process was fairly simple. Went back and forth twice and the G.M. came out and finished the numbers. Easy stuff. Rick in finance was cool and sold me a warranty. Overall I am very satisfied with MidCity Subaru. The GM was awesome a pretty good guy. I had a small scratch and he sent a mobile detailing company to my work and they buffed out the scratch. Perfecto. My partner and I would do it again.

Mark

Mar 23, 2015

Searched all over the metro Milwaukee area for a Subaru Outback.I couldn't find exactly what I was looking for, in a used, low miles Subaru outback. so I decided to search south of the border. After looking at several Subaru dealers, I came across Mid city Subaru. In looking at their inventory ,I found exactly what I was looking for. I called and was given to Kodi, the used car manager. We hit it off immediately. Between Kodi, Brian Ferguson and Rick Tandy, I got a GREAT car at a GREAT price. Thank you to the team!! YOU'RE THE BEST! Best car (Subaru Outback ) that I have ever owned. The ONLY problem that occurred was the dealer policy that I couldn't put it all on a credit card. It still worked out and I am completely satisfied.

Steve Peck

Dec 15, 2014

I just wanted to let you know how nice of an experience I had when I purchased my car from Mid City Subaru. In this day and age when bad news travels faster than good news, I try to take it upon myself to acknowledge superior customer service. Adam Markiewicz was my sales person. He went above and beyond for me. The day before I purchased the car was the same day I saw the car online. Adam went outside with his personal cell phone and was my eyes and ears as he walked around the car describing to me in detail what he saw. He also started the car to insure me that there were no warning lights on and that it operated normally. I told Adam I wanted the car and he said he would hold it for me until I arrive. He assured me that he would be working when I arrived. I live in Kansas City, so I had to fly into Chicago. Adam advised me on the airport and requested me to contact him, on his personal cell phone, upon arrival. Next, he instructed me on how to get to the subway train, the cost and which station to get off. He then wanted me to contact him once I was off the train and he arrived within a few minutes to pick me up and take me to your dealership. He was so courteous. It was a cold day. He greeted me with a smile. He had the car warm and the passengers heated seat on, very nice! Great first impression! When we arrived at the dealership, I dont think I ever touched the entrance or exit doors to the dealership as Adam always held the door open for me. When I first saw the car, it was spotless. He had told me the day before that he would have it washed and ready for me. He backed up his words. He then went over the functions of the vehicle and we went for a test drive. I was sold! I am so pleased with the courteous and professional service I received along with Adams honesty, the car was just as Adam described. If the rest of your staff is a courteous, thoughtful and pleasant to deal with as Adam Markiewicz, you are truly blessed. My entire purchase experience was very comfortable. It should be a happy experience when investing in a vehicle. Thank you Adam for making that happen.

chrissarc

Jul 26, 2014

I had a great experience buying my Forrester at Mid City Subaru and Milton made my experience pleasant and smooth which is not always the case when purchasing a car.

DogMom

Jul 4, 2014

We received a quote for an internet deal on the Subaru Outback Limited (2015) in the color we wanted. We told the sales person we'd be in at about 7:30/8:00 to test drive it. We were going there to buy the car. Hour drive to Portage Park. We arrive and are told that the car is sold. Then, upset, we spoke to the manager who said that the owner took the car home. We went in to buy a car tonight. Left without one and won't be back. Hope the owner likes the car, he'll have it for longer than he would have had. Thanks for wasting our time. Don't go here for a car unless you like a pointless joy ride to the northwest side.

Ljones

Jan 29, 2014

I will not be doing business with this dealership moving forward. My paperwork was filed incorrectly, resulting in multiple trips (4) to the dealership, each time I was assured that the issue would be corrected and I would receive the documents necessary to register my car in the state of Ohio. The issues have taken nearly 2 months to resolve. The general manager, Jordan Tidhar, never returned a single phone call. I did ultimately have a meeting with Jordan, in which he was dismissive, disrespectful and very unprofessional. During our meeting he did not introduce himself, or shake a hand. He never apologized for my inconveniences, in fact he blamed me for the circumstance stating "he cannot be held responsible for the state of Ohio requiring a notarized document". He took no responsibility and offered no apologies. Because of misfiled paperwork and lack of follow up I have now signed a total of 3 leases, each time the amount owed on my part has increased due to their mistakes. Upon reaching a resolution of the issue Jordon slapped a check down on the desk, and stomped away. He is a terrible reflection on Subaru, and I would not recommend using this dealership as long as he is in charge.

LanaJones

Jan 29, 2014

I will not be doing business with this dealership moving forward. My paperwork was filed incorrectly, resulting in multiple trips (4) to the dealership, each time I was assured that the issue would be corrected and I would receive the documents necessary to register my car in the state of Ohio. The issues have taken nearly 2 months to resolve. The general manager, Jordan Tidhar, never returned a single phone call. I did ultimately have a meeting with Jordan, in which he was dismissive, disrespectful and very unprofessional. During our meeting he did not introduce himself, or shake a hand. He never apologized for my inconveniences, in fact he blamed me for the circumstance stating "he cannot be held responsible for the state of Ohio requiring a notarized document". He took no responsibility and offered no apologies. Because of misfiled paperwork and lack of follow up I have now signed a total of 3 leases, each time the amount owed on my part has increased due to their mistakes. Upon reaching a resolution of the issue Jordon slapped a check down on the desk, and stomped away. He is a terrible reflection on Subaru, and I would not recommend using this dealership as long as he is in charge.

NeenB

Sep 1, 2013

Was in need of a reliable stylish vehicle so I came to Subaru. Not only did I leave with a great reliable car "Chevy Malibu" with everything I wanted in a car but the sales person was very honest with me and gave me pointers on the next vehicle I would purchase in the near future. That I can appreciate. Theo you are the greatest.

Charles W.

Jul 26, 2013

I just purchased my first Subaru; a 2013 Crosstrek and I am in love with the car! My wife is on her 3rd Forester. The General Manager, Jordan Tidhar, is a wonderful professional to work with; no high pressure sales, works diligently to meet your needs and satisfaction, is warm, funny and has become a friend in the process. We will only be driving Subaru's from this day forward and only working with Jordan and his Mid-City staff. Thank you very much. I and we couldn't be happier!!

JF

Jul 20, 2013

Mid City Subaru offers a great inventory, experienced sales staff, and the best of management. I have had horrifying car buying experiences in the past and I'm thrilled to say I won't return to any other dealership but Mid City Subaru in the future! Being myself, I had a ton of questions which were answered impeccably by my sales associate. Pricing was also fair and honest! I'm very happy my friend recommended Mid City Subaru to me!

JS

Jul 20, 2013

I recently went to Mid City Subaru in search for a new Subaru. They answered all of my questions, helped me out with great financing and my trade in. We dealt with Brian who was very friendly and knows Subarus like the back of his hand. Mid City Subaru is a great dealership that won't disappoint you!

JFlanders

Jul 20, 2013

Mid City Subaru has been great time and time again for a more than pleasant car buying experience. I have bought a few different cars now from this dealership, not only do I love Subarus, I love Mid City Subaru too! Great sales associates, management, and more. They will give you a great price too! I highly recommend this dealership, you will not be disappointed with the satisfactory service you will receive! Thanks Mid City Subaru!

JSimcha

Jul 20, 2013

I have purchased before through another dealership in the Berman Auto Group. Since my experience was pleasant then, when looking to purchase a Subaru I headed straight to Mid City Subaru. It is such a pleasure to have a good car buying experience when I hear from friends and family who have had such horrible experiences at other dealerships. I am now the new and very happy owner of a Subaru foster and I love it. Head over to Mid City Subaru if you are looking for a hassle free, friendly and genuine car buying experience.

Draves Christine

Jul 11, 2013

Since the Subaru location opened, I have been coming here for my service. After having a bad experience with a private auto mechanic, I've learned that I cannot trust anyone with my vehicle. My car was tampered purposely by one of the guys at the shop-just so i can continue to do business with them. For that reason, I visited these guys who are very knowledgeable about the work they do. The location is very convenient and accommodating and the liability is what makes me continue coming to this location. I would refer my friends and family.

Kim D.

Jul 11, 2013

I called to make an appointment to have my Subaru Legacy serviced and was pleasantly surprised that they had availability the very next day. Although the service took longer than I initially expected, I was pleased to receive a free car wash! I was most impressed with the friendliness of their staff. I will definitely be back!

P_Berger

Jul 9, 2013

I have never had a more positive car buying experience than the one I recently had at Mid City Subaru. Employees are friendly and helpful, the location is great and I received a fair and honest price. I highly recommend Mid City Subaru to anyone who is in the market for a car!

Kevin Barnes

Jul 3, 2013

Extremely easy and simple process. Down to earth guys run this place. I would recommend buying from them to all my friends.

Melissa Klecyngier

Jul 3, 2013

I have purchased 4 Subarus from Mid city, all new, always a great deal. They have treated me fairly and honestly. The cars of course were great and service was done in a timely fashion. No complaints from me and I would highly recommend this dealership!

reardvd

Jul 1, 2013

Mid City Subaru doesn't play the "usual" car dealer games. I had been looking for a 2014 Forester and had received several price quotes online and called a dealership to make sure they had the Forester in stock and they said yes. I drove half an hour away to the dealership and when I arrived they showed me a different car than the one I had called for and had been assured that it was there. After 20 minutes of him "looking" for the car he came back with his manager and said they were sorry for the mistake but could order me one and it would take 4 weeks. I left the dealership and was ready to go home when my wife called Mid City Subaru and talked to Joel and he promised us that the Forester was there. When we arrived Joel took us right to the Forester. He was very knowledgeable on Subaru's and made the whole process easy and straight foreword. The manager Jordan came out to greet us when we arrived and thanked us for the business. Thanks Joel and Jordan for getting us the Subaru we wanted thank you again!

StanleyCupChampsfan

Jun 20, 2013

Love the online booking system. It's very convienient and painless process. I've been using it for the last two times I've visited and have no complaints. The facility is well maintained and enjoy the free wifi as well as the computers, "working while waiting", cant get better than that.

Gerry Mack

Jun 4, 2013

This is the first time I have been to Subaru dealer. Everyone was great, I enjoy the facilities and the location is very convenient for me since it is close to home. My overall buying process was excellent and finished in a timely manner. I would recommend friends and family to Mid City Subaru.

Jason Tigert

May 27, 2013

I have bought a few cars now from mid city subaru. I recently had to take my car in to have some work done in the service department. The Berman Auto Group takes excellent care of their customers when purchasing a car and also in the service department. Always a pleasure to deal with the employees there!i highly recommend them to all my friends and family.

John Flanders

May 27, 2013

I was referred to Mid City Subaru by a family member and I have never been so happy with the customer service at a car dealership before. The customer service was great and I got a great deal on my new Subaru Impreza.

RosyJ

May 16, 2013

Yes 5 stars for this place! Went in for service and walked out with a brand new car with an amazing deal. Not a typical dealership, no pushy sales men, cars are NOT overpriced, everyone I dealt with was very knowledgeable, and the dealer is even pet friendly! My decision to purchase a new car was not influenced by anyone but the great prices and offers. A customer for five years and never had a complain or bad experience. Great job Subaru staff!

Cindy C.

May 10, 2013

When I walked into the dealership everyone was friendly and made my husband and I feel very comfortable. I did not feel pressured how I would normally feel in the past at other dealerships. They assisted very well and gave me tons of knowledge on what car best fits me. Sandra Rosales was very helpful in the service area. I had a few questions and she was able to assist me rite away.

Colin & Amy

May 1, 2013

Mid City Subaru and Milton Stewart our salesman made the car buying experience great. My wife and I purchased a Pre-Owned Forester and we couldn't be happier with our purchase. The location was easy to find and convenient to get to from downtown. The facilities are bright and inviting and even had a TV, so that I could watch the Bulls game. Milton was kind, courteous, and honest. He answered all of our questions, provided us with honest feedback, and was thoughtful enough to challenge us with questions to ensure we had explored all options. When it came time to negotiate, Milton presented us with a fair an honest quote at the time we sat down at his desk. From there we were able to discuss all aspects of the quote honestly and freely and we arrived at a final price shortly thereafter. Once we agreed on a price, we moved over to the finance department. Nikki, the finance manager provided us with fast and courteous service and got us out the door quickly with a term and rate that we were happy with. I would recommend Mid City, Milton and the rest of the Team to my family and friends.

Francois

Apr 20, 2013

This is my second time at this dealership and the first time I've used the online booking service. Everything has gone smoothly and is well coordinated. The waiting area is well set up to allow me to get some work done (free wifi certainly helps). Staff friendly. I'll come back next time.

GEORGE SUNIL

Feb 6, 2013

I WAS LOOKING FOR A 2013 SUBARU CROSSTRACK XV LIMITED I CHECKED SEVERL DEALERS AND I FOUND THE ONE I WANTED AT MID CITY SUBARU THEY WERE VERY FAIR WITH THE PRICE AND EASY TO DEAL WITH I WILL RECOMMEND THIS DEALER IF YOU ARE LOOKING FOR A SUBARU. LOVE THE FREE CAR WASH!

jim

Feb 3, 2013

went to cars.com, and found Midcity Subaru. They quickly responded to my request with a great price directly back to me. No back and forth e-mails, just a price quote, which is just what I wanted. No hassling with extraneous call, and other annoyances (" let me try with my manager", I will do my best to get you what you are asking, etc., etc. ....)

cjboss1

Oct 8, 2012

Jordan at Mid-City answered all questions relevant to my new car purchase, quoted a price and was a pleasure to deal with. My expectations were met and communication was up-front and courteous. Joel Luciano was courteous and helpful spending time with me going over the vehicle. I would have no problem recommending this dealership and Jordan Tidhar in particular.

Pete Pe

Sep 25, 2012

?World Class Rude and Incapable Management? read, think, and stay away from them.I will shed some insightful light on how MidCity?s Subaru Service handled my tire repair and let you make a decision if you really want to service your car there or buy a car from them.After a few weeks of continuous minor leaks of air pressure in my tire, I contacted MidCity Subaru for an inspection of my tire. On the first visit they did not discover anything wrong. During the second visit there was a more significant leak noticed, and two weeks later a nail in my tire was revealed. They recommended plugging it. The way they plugged it was by creating a bigger hole and forcing a rubber plug through the hole without even taking the tire off the rim. Making things worse, they plugged it on the side wall! This method of external plugging and even attempting to fix a hole on a sidewall is known to be unsafe and prohibited under the Rubber Manufacturers Association (RMA), the tire industry's national association. Six weeks later, continuous tire leakage occurred and this time I called Yokohama?s tire manufacturer to advise me on it. Yokohama sent me to my local NTB and upon a subsequent inspection a second nail was discovered. However, NTB refused to fix my tire (by patching the nail hole) because they stated that this tire was repaired incorrectly before, it is unsafe, and they do not want to touch it because of understandable liability consequences in the future. NTB told me ?Only mom?s n pop?s shop would do it!?I went straight to MidCity Subaru to confront them about the tire and they denied that they installed this plug! Marcel (the service manager) said that they wouldn?t do something like that, and yet they did! I asked him to show me the plug MidCity installed six weeks ago, but he could not. Then, apparently he lost control of himself and with his world class service mannerism screamed in my face to ?get out! get out!? and threatening to tow my car away ? imagine. Let me make it clear, that service department denied that they incorrectly repaired my tire even though I have documentation ? think about it. The general manager Jordan was not helpful at all and stood by his technician not willing to even listen to my explanation. After asking him for help in the resolution of this issue, he said that he was not interested in helping me because I rated him low in the new car buyer survey sent from Subaru HQ. No problem Jordan ?it was honest, I was right again.

Pete_

Sep 24, 2012

World Class Rude and Incapable Management read, think, and stay away from them.I will shed some insightful light on how MidCitys Subaru Service handled my tire repair and let you make a decision if you really want to service your car there or buy a car from them.After a few weeks of continuous minor leaks of air pressure in my tire, I contacted MidCity Subaru for an inspection of my tire. On the first visit they did not discover anything wrong. During the second visit there was a more significant leak noticed, and two weeks later a nail in my tire was revealed. They recommended plugging it. The way they plugged it was by creating a bigger hole and forcing a rubber plug through the hole without even taking the tire off the rim. Making things worse, they plugged it on the side wall! This method of external plugging and even attempting to fix a hole on a sidewall is known to be unsafe and prohibited under the Rubber Manufacturers Association (RMA), the tire industry's national association. Six weeks later, continuous tire leakage occurred and this time I called Yokohamas tire manufacturer to advise me on it. Yokohama sent me to my local NTB and upon a subsequent inspection a second nail was discovered. However, NTB refused to fix my tire (by patching the nail hole) because they stated that this tire was repaired incorrectly before, it is unsafe, and they do not want to touch it because of understandable liability consequences in the future. NTB told me Only moms n pops shop would do it!I went straight to MidCity Subaru to confront them about the tire and they denied that they installed this plug! Marcel (the service manager) said that they wouldnt do something like that, and yet they did! I asked him to show me the plug MidCity installed six weeks ago, but he could not. Then, apparently he lost control of himself and with his world class service mannerism screamed in my face to get out! get out! and threatening to tow my car away imagine. Let me make it clear, that service department denied that they incorrectly repaired my tire even though I have documentation think about it. The general manager Jordan was not helpful at all and stood by his technician not willing to even listen to my explanation. After asking him for help in the resolution of this issue, he said that he was not interested in helping me because I rated him low in the new car buyer survey sent from Subaru HQ. No problem Jordan it was honest, I was right again.

SubyLover!

May 22, 2012

I found them on Cars.com. The experience started with a low price & great communication with their internet manager, and then a very knowledgeable salesperson(Gary). I usually dread the "negotiation/trade-in" process, but not here. I was happy with what they gave me for my old car, and they printed out a sheet with all the #'s up front, including a list of different payments. Something I have never been offered before. When I sat down with the Finance Manager, the smooth process continued. There was just a sort of happiness at this dealership. Something I can't say I have really seen before when buying a car.

bryaneaton

Apr 21, 2012

I first visited Mid City Subaru at the end of March 2012 when I needed to have a factory recall inspected as well as have a squeaky belt checked out. The service team was very pleasant on the phone and was able to squeeze me in the same day I called. After dropping my car off I was promptly called and informed that all my car needed was to have the alternator belt tightened which they simply did while inspecting the the parts being recalled. I was in and out the same day with no hassle. What really made this dealership standout is the second half of my experience. Approximately one week after my visit, the brake light came on in my car. Having done good work the first time, I took my car back to Mid City. During the first week of March I had brake troubles while on a road-trip in Michigan. I took my car to a local shop, got my brakes fixed, and drove back home to Chicago. Obviously the fix was done improperly since it re-occurred a month later. Again the the team at Mid City got me in the day I called and was able to right everything with my Subaru in one afternoon. During both visits, Jessica in parts and service handled my business. She was prompt in calling me with updates and very clear on explaining the steps needed for my car repair. Through both experiences she, and the rest of team, were both pleasant and professional in making my car repairs as painless as possible . The drive from downtown Chicago is a little long but it is well worth it. I definitely recommend them. Ask for Jess.

buyer

Apr 10, 2012

Buyer beware ! I spent a few hours there checking out a car.Signed a contract to purchase it, to be picked up the next day. 3 hours after I left, I received a voicemail stating that after I left, the dealership owner showed up with a friend who bought the car I had just bought ! What kind of business are you running? I'll never deal with them again ! So much for customer service !

Joannelatko

Apr 9, 2012

I bought a 2011Forrester last summer, great car, but a little too short in the leg room department. I wanted to try an Outback. Jordan, the GM,was kind enough to lend me his personal vehicle for an afternoon to be sure I would be comfortable. I was. Regina Conry took over from there.I received a more than fair trade in for my Forrester and found the perfect Outback at an acceptable price. Neither Jordan nor Regina were pushy. Financing was also straight forward and very easy. I do recommend this dealership. Ask for Regina.

Robleski

Feb 27, 2012

recently shopped for New hyundai and stopped in just to look. because of Subaru's safety features and sweet design, took an Impreza instead! great people and service could have been a little bit better, but overall still satisfied. Thanks Mid City!

tamily1

Jan 22, 2012

This dealership is managed by terribly negligent and irresponsible people. My experience is with salesperson Pam and her manager Jordan.I purchased a 2012 Subaru Impreza on Saturday 01/14/12. The overall experience of buying my first new car was not as horrendous as I was prepared to experience. Pam was pretty enthusiastic and I was offered a pretty good price compared to my hours of research beforehand, so I left satisfied.All joy turned to horror when I was contacted TWO DAYS later from Pam regarding an open recall on the Impreza that had not been serviced before my car was put on the active sale list. The recall is for the master cylinder in the brake pedal, which in its faulty state can cause a soft brake feel, excess brake pedal travel, and the driver to misjudge the amount of pressure required to bring the car to a full stop (in turn, possibly leading to an accident). We are not talking about a door handle or a windshield wiper, rather a part that is crucial to a vehicle's safety in all its operation.I took another day to gather information regarding the recall and Subaru's direct mandates to dealership. It is a federal violation for any dealer to release a car for sale before the part has been replaced. As if that matters to Mid City. When I met with Jordan to get some answers about how such a terrific oversight could have occurred, I was floored to hear him admit that this "innocent mistake" had already happened "a couple times this month." No recompense was offered and when asked if I wanted to return the car, I definitely said yes.These people certainly do not deserve my business and I will make their dangerous carelessness known in every relevant outlet available to prevent others from facing the same trouble I did. Take heed, stay away from Mid City, and if you are considering a 2012 Impreza, Forester, or Outback, be sure to ask the dealer, ANY OTHER dealer, if they have performed the recall service.

benjamin_biller

Dec 8, 2011

There was a miscommunication over the phone between Lance and myself about the work needed to be done on a clutch replacement. Before the work commenced he said he could get me out the door at X dollar amount, it ended up being far more.I take responsibility for not being realistic at the time, the car repair was one way outside of my budget. But at the same time I really feel that Lance took advantage of the situation, he knew exactly where I was coming from, I was completely honest with him. Perhaps he was frustrated with my neurotic response to his quotes, but at the end of the day he did not take responsibility for his half of the miscommunication.the clutch replacement was perfect.However, They did not mention to me that the car had a significant oil leak which eventually resulted in a computer malfunction. I took the car to autotime, where they are much better communicators and don't take advantage of the situation. Plus their labor rates are 30 dollars per hour lower.

Cdogan

Oct 19, 2011

This was my first positive car buying experience in 25 years. I asked for a price and they agreed to it, there were no standard go back and forths and waste of energy and time. Really good knowlegable folks, excellent vehicle (outback) and quality for a great price.

New to Subaru

Sep 4, 2011

When we found ourselves needing to buy a new car, we had a fairly clear idea of what we wanted. We also knew we wanted to test-drive as many cars that fit that description as possible and that it would take awhile. We started at Mid City Subaru, where we met Adam Denero. He was informative and patient and not at all pushy, even when he watched us leave after that initial visit. He kept in touch with us, via email, throughout our search. As that search continued and we met more and more salespeople at other dealerships I kept hoping we would end up buying the Subaru just so we could buy our new car from Adam. As I've already said, he is informative and patient and not at all pushy, and he is kind and personable and not at all pushy. He's great and I hope he's still there when it comes time to buy our next car.

snyelmn

Sep 4, 2011

Lance Groff did an excellent job helping me decide what repairs needed to be done to my Subaru and what repairs could be postponed for a later date.He even replaced a tail light for free that he noticed was out as I was driving away.

hdrichgr

Aug 17, 2011

I had been going elsewhere to have work done on my car but due to change in staffing I decided it was time for a change. A mutual friend introduced me to Lance Groff and he suggested I come into Mid City Subaru. I called Lance and he was able to get my car in on the same day. I was treated with nothing but professionalism, honesty, and integrity. I did not feel like I was being "scammed" or asked to spend more than was necessary like I was starting to feel elsewhere. Keep it up, Lance and Mid City Subaru!

gobearsdannyb

Aug 16, 2011

I called to schedule an appointment for service. I was hearing a noise on the right side near the wheel, and figured it may be suspension related. The person I spoke to, Lance was extremely helpful and friendly; and also noticed that I was due for an oil change too. In a world where quality care and customer service are often forgotten, it was refreshing to deal with such a helpful individual. In the future, I will ask for Lance by name, and continue to coming to your dealership for service.

jm57cm59

Aug 16, 2011

On a recent visit to Chicago we were having some problems with our car and called Mid City Subaru for help. We were fit in right away by Lance Groff and our dealings there were very favorable. If we were to move to Chicago, we would be sure to buy our next car there. They left a very favorable impression on us due to their good service. Thank You Carol K Monnig

jortar1234

Aug 16, 2011

I was getting ready to leave out west in my Tribeca and I noticed my tire light came on. With not a lot of time to play with, I contacted Mid City and asked what to do. I spoke with Lance over the phone, he told me to bring my car in and they'll look at it. Took the car in, they looked at it and Lance explained it was a faulty tire sensor. He gave me an estimate on the cost,but explained that they didnt have the part in stock. I explained the trip that was planned that day and the urgency of getting this fixed. Lance called a few other dealerships, was able to locate this part somewhere else and explained it would be about two hours to get it. I was happy to wait, even happier when I found out it was himself that went to get the part on his lunch break. Lance's communication and willingness to go out of his way will keep me going back to Mid City for service.

kristyre2

Aug 16, 2011

I first called your service department and spoke with a gentleman in regards to the problem I was having with my vehicle. The gentleman was very knowledgeable and worked around my schedule the best he could to get my vehicle in for inspection/service as soon as possible. When I brought my car in, I asked for the gentleman I spoke with on the phone, Lance Groff, and after the mechanics looked at my car, he contacted me and was very informative and explained the problem to me in detail and the estimated cost. When I came in to pick up my vehicle Lance remembered my name which was very welcoming. I will continue to contact/deal with him on all my future service needs. Overall, he was a delight to deal with.

Milla64

Aug 16, 2011

The staff were very pleasant and knowledgeable, I truly appreciated the lengths the service person went to help me understand the issue with my vehicle. I plan to return to this dealership for my regular servicing. Thanks again.

Michael G

Aug 4, 2011

We just bought our car here and had a great experience. Our salesperson was Reggie and she was wonderful: informative, personable, and hard-working. She never pressured us to add bells and whistles to the car we wanted to buy (she asked, of course, but when it became clear that we knew exactly what we wanted, she didn't push). Reggie worked tirelessly to meet our needs. Jordan, Reggie's, manager, was also pleasant to work with and traded cars with another dealership to obtain the color and model we were looking for. Even Gary, the guy who goes over the contracts/financials once customers have settled on a purchase, was nice and funny. I would highly recommend Mid-City Subaru. If you go there, ask for Reggie: she is super!

Out of Chicago

Jul 24, 2011

I would recommend everyone in this region who wants to buy a Subaru to talk to this friendly sales and friendly place first. And their SErvice Dept is nice too.

gmsatty

Jul 23, 2011

This was the first time I have purchased a new car in years. I found the staff extremely helpful, not pushy in any way and provided an overall great buying experience. They went the extra mile to put me in the car I wanted the same day. They also spent a lot of time explaining the features and operation of the automobile to my family and me. I am very happy with the car and highly recommend this dealer. My sales person was Reggie and she did a geat job.

alysongross

Jul 20, 2011

I came to Pam looking to find a cheap car to get me back and forth from work. After asking me to tell her what I would want from a car, she suggested that I go with something a bit newer and with fewer miles. Luckily, I've always wanted a Subaru and they had plenty on the lot to show me. She introduced me to a Subaru Impreza Hatchback because she felt that was the car that would fit me the best. She was right! She found the perfect car for me and was a pleasure to work with. She also drove me back home because she would not stand for me taking the blue-line back in the 100 degree heat! I felt very comfortable working with both Pam and Regina because I felt they were looking out for my best interest and making sure that I found the vehicle that would be the safest for me. Regina helped me through all my paper work and was so helpful in answering all of my questions. I had lots of questions-- so many that I called her off the clock twice and she was glad to work with me! Overall, a WONDERFUL EXPERIENCE! I will definitely be back and recommend this dealership, especially Pam and Regina, to all I meet!

johnjon

Jul 17, 2011

Im completly satisfied with my subaru legacy, the sales team (Michael E. and Theo, Jordon) They made this the best car shopping experance of my life so far. They are very accomidating and understanding, no preasure at all..... They should offer a training class for other car dealerships, so they can see how car buying should be.... Great Job Midcity Subaru.

devlin24

Jun 30, 2011

We just got a 2011 Forester a week ago from Mid City and we had a great experience. We were given a great price right off the bat and had will be glad to work with both Adam and Jordan again.

sbrick

May 31, 2011

It took a while for someone to give us the time of day when we arrived. Then a lot of typical dealer interaction. But the number one thing that drove me nuts here is the dealer's unwillingness to discuss price or financing with us without running our credit. Despite my assurances that it was spotless and that if for some reason we got to that stage, I wasn't going to hold them to hypothetical conversations in order that we could discuss options prior to committing. They insisted, then we had the discussion, but this general attitude pretty much clinched the fact that I wasn't going to do business with them then or in the future. Very stubborn and unprofessional in my opinion.

kellyprice

Dec 21, 2008

I took my 2005 Outback in for service November 08. I am new to the area but they were easy to get to and open late so I could make it after work without rushing. I called ahead for an appointment and when I got there everyone was friendly and helpful. They were able to do my 60k in no time and even checked that everything else on the car was in good shape. I will definatley be going back for anything I need with my car.