Willis Auto Campus reviews

Darl Rose

Nov 10, 2016

Was looking for a used family car when I saw the crossover and contacted Lance VanPolen to arrange a time to come look and drive the crossover. After talking with Lance we decided that this was the vehicle we wanted. Lance went out of his way to to help us and give us the absolute best experience in the car buying process.

Joseph Kaufenberg

Nov 10, 2016

Great place to buy a car, but why I need to write 50 characters is odd.

Kathleen Prien

Nov 10, 2016

I ordered my car. My salesperson kept me apprised of when it would get here by phone calls and explained the car in great detail when it arrived. The financing was a great rate. I was greeted with my beautiful car all shiny and wrapped in a red bow! And I got a box of chocolates! Exciting day.

New Infiniti Owner

Nov 8, 2016

From the moment I walked into the Infiniti dealership until the moment I drove off in the vehicle I purchased, everyone was patient, kind, and helpful.

Roland Holoubek

Nov 8, 2016

I have purchased many Range Rovers from Willis over the last 10 years and have always felt recognized as a valued customer. They know my name when I walk in the door and always try to do their very best in making sure I am satisfied.

Stephen Dreller

Nov 7, 2016

Willis Service Advisor are the best you will be ever find! They provide exceptional service! They are very attentive to their customer concerns. They are very professional and courteous! They sure give you all the reason to buy your next car there again.....

DRJ

Nov 6, 2016

Great experience again! Always get great service at Willis.

dtmj

Nov 6, 2016

Willis Lexus provides great high quality service and works diligently to take care of the customer

Mikey

Nov 6, 2016

Excellent repair. Never any issue. Prompt scheduling and repair.

Kim walker

Nov 5, 2016

Awesome in all respects. Brian is the best!!! I would find it difficult to buy anywhere else.it is. Nearly the best dealership!

Thomas Compiano

Nov 4, 2016

I was very happy with my treatment and the job they did on my car.

Bryan Judge

Nov 3, 2016

Always a great buying experience with Willis Auto Campus. My sales associate, Markjon Trieweiler, is a consummate professional and that is why I have continued to buy cars from him and Willis Autocampus for the past 13 years.

Dennis Odonnell

Nov 2, 2016

I had a serious shake in the steering wheel as I would begin to brake at high speeds. It was immediately recognized as an issue with the front rotors and the problem was fixed within a couple of hours.

Sean Ross

Nov 1, 2016

They charged me over $160 just to tell me what was wrong with my Land Rover LR3, and it took them two days. The prices they quoted for the work that needed to be done was astronomical. For example, a coolant bleed valve that needed to be replaced costs $7 on eBay. The hose assemble around $10. They would have charged me over $250 for those two parts and the labor of installing them. Not to mention the cost of a coolant flush which they quoted to be well over valued. Obviously, I didn't have them touch my vehicle as I could replace these two simple parts myself with literally no experience in vehicle repair. When I arrived to pick up my LR3 the "paperwork wasn't done" despite the fact that I received a phone call and email from my so-called "technician" saying it was ready to be picked up. Over a week later he called me and asked for payment over the phone. These people take advantage of others who own luxury cars and don't know any better. They assume they have to pay twice as much for repairs. I will never be returning to Willis auto campus for any work or vehicle purchases. Most dissatisfactory experience I have ever had.

Steve Seid

Nov 1, 2016

Willis Collision Center did an excellent job in repairing my Lexus 400h.

Steven Dallenbach

Nov 1, 2016

As always, when dealing with Willis, everything could not have gone smoother. Customer service is their number one goal and they will not rest until their customers are happy. Fortunate to have this dealership in our city.

Andy O.

Oct 31, 2016

First Class car buying experience. The team at Willis was very professional. I would highly recommend this dealership if you're in the market for a new car. They impressed my wife and I beyond expectations. Very thorough process in delivering our new Escalade - thanks Willis!

Michael Wegner

Oct 21, 2016

This was 90,000 mile service on what has been a very dependable and enjoyable car. Also included new tires. I brought the car in on Friday. Because of the scope of the 90,000-mile service, Willis gave me a 2016 Q70 loaner, which I kept until service was completed on Monday. Service manager stayed in touch. Not cheap, but very much worth it.

John Graether

Oct 20, 2016

Because of the complexity of todays automobiles with sophisticated computer systems for driver?s assistance and communication as well as engine management, suspension control, etc, evaluation and decision making has become much more difficult. I ended up reducing my choices to three European models, Audi Q7, BMW X5 and the Volvo XC90. All of the Des Moines dealers had knowledgeable sales personnel, but Nate Seberg of Willis Volvo was especially helpful in analyzing my specific requirements and making helpful suggestions regarding options choices to produce a vehicle to best meet my needs as well as the best value. He was also very patient in demonstrating the very detailed systems that were not always made clear from the voluminous owner?s manual. That courteous service based on a very complete knowledge of the product gave me confidence in my ultimate choices and my satisfaction with the vehicle delivered.

John Willmore

Oct 20, 2016

As always, Willis is second to none in terms of quality and customer service.

Frances Toriello

Oct 19, 2016

Michael has always been extremely helpful with the service of our Lexus.

Lyle Simpson

Oct 19, 2016

Outstanding service and excellent timing. Willis really cares about its customers.

Julie Mcgarvey

Oct 15, 2016

My most recent experience with Willis was 5 star plus!

Joya Cunningham

Oct 14, 2016

Had a great experience giving my mini Cooper paceman winter Ready. I would like to thank the service department staff at Mini Of DES MOINES .???

Thomas Haugen

Oct 14, 2016

We were in and out for scheduled maintenance. My only complaint would be getting an email a few days later indicating we had missed our scheduled appointment.

Roma Youngquist

Oct 12, 2016

courteous and helpful service manager. work completed as promised. picked up and delivered my car.

~Randhawa~

Oct 11, 2016

We had a great interaction and experience with Willis Auto. Specifically, we worked with Nathan in sales to create the perfect all new F-Pace. He was patient with us and worked diligently over numerous emails back-and-forth to make sure we had the perfect build. Once arrived, Nathan, Bill and Alan all helped in putting the ideal package together. We had a unique experience in which we got exactly what we wanted and then-some. We will be coming back to finish building the vehicle, but the first part of the process was great. I would highly recommend anyone looking for an all new Jaguar or other hot vehicle to go to Willis. They treat you with a high degree of respect and their attention to detail is bar-none. Thank you Nathan and the Willis Auto Campus in making our F-Pace come to life!Randhawa Family~

Larry Ebbers

Oct 10, 2016

Willis Lexus is simply outstanding! Ever phase of the operation is first class!!

Pamela Clark

Oct 10, 2016

The people who work at this dealership and in the service departments ALWAYS try to give excellent service. I sincerely appreciate them!

Ted Brackett

Oct 10, 2016

It's never quite as smooth a process as expected. Repairs take longer, may need to come back again, things that should be in their system (like tire rotations for life with purchase of new tires) still don't keep them from billing it, etc. This is just an example of my most recent service... its been worse previously. Good people, but the system/process needs work.

Ronald Millard

Oct 9, 2016

I have 2 Range Rovers and 2 Audi's and I use Willis Land Rover for service of all 4 vehicles..I have always been able to get quick service and fast turn around time for all 4..I have complete confidence in their service tech's, never a repair they could not fix. I feel very secure using Willis for maintenance and routine repairs..

David Rogers

Oct 7, 2016

Exceptional Service, Performed by Professionals. The dealership facility is eloquent.

Dennis Goldford

Oct 7, 2016

They strive to please and are very respectful of the customer.

Eric Bell

Oct 7, 2016

Great communication and professional atmosphere. Even e-mailed my car inspection for my records!

Holli Job

Oct 7, 2016

Willis has knowledgeable people who provide beautiful service to their customers.

Marlon Mccord

Oct 7, 2016

very professional from salesman to delivery specialist, facilities are the best I have seen, other dealerships have you packed in like sardines waiting for your car, not willis, they are first rate

Martin Mcdonald

Oct 7, 2016

The used autos they show you are extremely high quality and fair pricing. The overall car buying experience is easy and stress free. I recommended Willis to my friend and he bought three cars in 1 month! Our family has purchased 8 cars from Willis!

Luisita

Oct 6, 2016

Lexus of Des Moines is always polite and easy to work with on appointments and the service has always been superior.

richyrich

Oct 6, 2016

During the course of taking my 2003 Infiniti I-35 in for several airbag recalls, I got to know Tom, one of the Infiniti salesmen. Over the next 18 months or so, I would stop in on occasion in the evenings he was working when I was in town. We would talk about car preferences, current events, sports, family and odd ball topics of mutual interest. We became friends. There was no pressure to buy a car as I was not in the market. My fully equipped,very reliable I-35 looked good and was still running great , even at 185,000 miles. However, the opportunity came up where passing it along to another family member was the right thing to do. Now Tom and I got more serious in finding a suitable replacement. Finding a good used car that ticked all the boxes with comparable features and options to what I had been driving was not going to be easy. Over the next 3-4 months, I looked at and researched lot of cars. While we were driving all over the Willis lot looking at several brands of cars (M 37x. BMW 3, Buick), Tom suggested I look at a late model Lexus ES 350. Having not been a fan of their latest model designs, I hadn't considered this brand. Tom had done his homework and after checking out and test driving a couple of cars, we were pointed in the right direction. Now we had to wait until the right vehicle came along that matched the color, features, condition and price I was willing to accept. It only took a couple more months before they took in trade just the car I was looking for. After a short test drive and a quick going over to confirm it met my list of wants. I said sold. During the time that the car was being reconditioned (needed a faulty sensor replaced) to 'like new' status, several other salespeople had customers wanting to buy the car. Tom , and the Infiniti sales manager, Brad, basically told them "hands off". I heard later that upper management backed them up as they had given their word to me it was sold. Being in the sales and marketing profession myself, it was nice to know that integrity and professionalism in the selling process still exists. Right after the first of the month, everything was ready and my wife and I drove away in our "new" 2010 black-on-black Lexus ES 350. The small problem that surfaced a week later was quickly addressed and corrected by the knowledgeable, friendly and efficient service department. The wife is happy with the new car, the daughter is happy with the old car, and all that makes me happy. And I still plan on dropping to chat with Tom from time to time.

Jay Benzshawel

Oct 5, 2016

Great experience on purchasing this 2015 Lexus GX 460.

Bob Bibler

Oct 3, 2016

Willis always treats me very well, and the service is 1st Class. Thanks

Vanessa Lopez

Sep 30, 2016

The sales staff was amazing but I was sad when the air conditioning in my $17000 Lexus rx 350 quit working 3 days after I bought it :( They also fixed some scratches on the car for me when I bought it but the paint didn't match :::

Rod Peterson

Sep 27, 2016

Mini of Des Moines is number one in service ans sales. We are on our sixth Mini purchased there and would never consider going anyplace else for service. From tires to major repairs, they are simply the best. The do the job right the first time and your car comes back cleaner than it was when you took it in. It doesn't get any better.

Sallie Leibhart

Sep 27, 2016

Lots of maintenance work completed well. Great to work with.

David

Sep 26, 2016

Absolutely amazingly great experience. I will seriously consider Willis for my next car.

Lowell Grunwald

Sep 26, 2016

The grille on my Infiniti QX80 was replaced due to flaws in the original.

Juli A

Sep 18, 2016

Best car buying experience ever! Highly recommend Willis to anyone looking for a new vehicle. Friendly staff made us feel like family.

ChadP

Sep 15, 2016

Leroy Guessford took great care of our needs in locating a vehicle for our daughter. Superior communication before, during and after sale.

Paul M

Sep 15, 2016

Another truly exceptional buying and service experience at Willis Infiniti

James Harms

Sep 7, 2016

Had a great experience and a very courteous staff and beautiful experience.

Chris Copic

Sep 6, 2016

I thought I had made an appointment on line but it apparently didn't take. Willis Lexus still made sure I was taken care of and was able to sadness me in with no questions. On top of that, every staff member I spoke to was friendly and helpful!

Jeffrey Eby

Sep 6, 2016

Very satisfied, everyone was very friendly. Will return for future appointments.

JimR

Sep 6, 2016

always get my work done on time; ride to work is good and they deliver my car to me where I work

Charles Workman

Sep 3, 2016

We were very happy with our trading experience with Willis Auto and especially with our salesman, Paul Hill. He was very thorough, pleasant, and experienced. We would definitely recommend him to our family and friends.

Rhonda Vredenburg

Sep 3, 2016

My experience with Lexus and their service department is nothing short of excellent! Michael has done a wonderful job helping me whenever I have had an issue with my Lexus 450. Willis Auto campus is lucky to have someone such as Michael! The service work done was superb and I am 100% satisfied!Rhonda

Carrie Gulling

Sep 2, 2016

The service was fast and the waiting area was awesome.

Greg

Sep 2, 2016

We have two Lexus vehicles we bought and have serviced here and they always do a nice job. This last time we had a particular problem with a window on our ES350 that was not warranted and our service rep did a great job of handling it with Toyota. Went the extra mile.

Anthony Bohl

Sep 1, 2016

Excellent customer service! Todd listened to what we wanted and found a great match for us. No pressure sales tactics and they gave us exactly what we wanted for our trade-in. Overall an enthusiastic experience!

Bill Ng

Sep 1, 2016

I enjoy having Bryan Adam as my service adviser, nice personality. I like the thorough explanation what, why and how repair work was performed. I also like to have a loaner car overnight so that the car can be repaired properly. It also give me a chance to test drive a new model for further consideration.

Dianne Riley

Sep 1, 2016

Excellent experience. Always prompt & thorough service.

Edward Filby

Sep 1, 2016

A very good dealer. Good service department. Good sales person.

John Stalder

Sep 1, 2016

Very good service and service reps with loaner cars available

Judy Peters

Sep 1, 2016

Brian provided recommendations and excellent Volvo customer service. Quality service provided competitively and promptly.

Raymond Blase

Sep 1, 2016

Staff is friendly and helpful. Waiting room clean and comfortable.

Larry Hamling

Aug 29, 2016

Willis, as always, provided the very best service for our Lexus RX 350.

Denny OD

Aug 23, 2016

For the past year, I have been trying to figure out why a tail lamp continued to go out. The problem was intermittent, with the light working at times, and then going out. Although it took several trips to Willis, I realized that the problem always disappeared when I opened and closed the trunk. With that information, the Willis technician quickly discovered that it was the light socket that was bad. I was provided a loaner vehicle during the repair, was kept informed about the progress of repair, and was treated wonderfully by the service department.

Ryan Ischer

Aug 22, 2016

We had a great experience with the sales team. We hope to do business with them again in the future.

Robert Cobbs

Aug 19, 2016

Fast,courteous service. Facilities are very clean and neat

Elmir Ikeljic

Aug 18, 2016

Salesman was professional and helpful through the process. And people are helpful unlike other places I was looking to get my new vehicle.

Joan

Aug 15, 2016

A dealership that truly puts the customer first! Definitely recommend!

Linda

Aug 12, 2016

All of the representatives I dealt with were very helpful and courteous. My routine maintenance was completed in the time expected. My vehicle was washed and even vacuumed! Thank you for a nice experience!

Roland Holoubek

Aug 12, 2016

Willis Land Rover is a first class dealership with great facilities and service department. We have purchase 6 Rovers at this dealership over the years and have always had a good experience. The Service Department is always attentive to our needs and do a great job in getting our vehicles serviced/repaired in the promised time frame.

Cindy Tometich

Aug 11, 2016

The employees were friendly and very knowledgeable, answering all my questions in terms I understood. When my car was finished, I was given a detailed printout of information on what was done, and what needed to be taken care of in the future, with no pressure that they needed to do it. The building was clean & tidy.

Mary Williams

Aug 11, 2016

Very friendly and a,very welcoming greeting, willing to assist me in any way quickly. Shows respect and interest.

Philip Tuning

Aug 11, 2016

Jake and the rest of the team did an excellent job from the beginning of my appointment to having my car easily accessible and "ready to go" upon pick up.

Thomas Werderitsch

Aug 9, 2016

Jaguar ready on time. I was given a loaner for a few days, it was clean and nice to drive.

David Long

Aug 8, 2016

Brought my Lexus in for service. Found out I needed transmission work. Car was repaired when promised and delivered to my residence. Great service!

JRichardson

Aug 8, 2016

This was our 2nd purchase with Willis. As with the first we felt that we were treated as valued customers. All Sales Associates were professional and polite

Nikki Jorgensen

Aug 8, 2016

I have had many collision repairs done at Willis and will NOT go anywhere else. They are great about giving status updates and do a fantastic job with repairs. They are super nice and will do everything they can to make it a great experience! Very professional!

Richard Boardman

Aug 8, 2016

steve ollinger is excellent and updated me personallydittoditto

Kathy Williams

Aug 7, 2016

Great service! This dealership has always treated me like a queen!

tommywp

Aug 5, 2016

The buying experience at WillisAutoCampus at 100th and Hickman in Clive Iowa was fantastic with our salesperson, Ken going above and beyond what is expected of a car salesman. He was thorough, polite, professional and always answered my texts in a very timely manner. I felt the negotiation were fair for the asking price of the new vehicle and fair for my trade-in. The delivery was very informative. The Accessory Department add on did present a slight problem with getting everything done at delivery. The addition of bumper protection, hood protection and mirror protection was a fractured process; it took two trips from the dealership to my home to pick up the car and return it and one trip by me to the dealership to get the protective film applied to the front bumper and driver's side outside mirror. All is well now but it took longer than I expected to complete the job.

Sandy Powers

Aug 2, 2016

Very Happy with the service provided ! The convenience of having my car picked up is very helpful !I am kept informed as to what needs to be done and when it will be finished. Very friendly & efficient staff.A Top Class Dealership !!

Greg Dalman

Aug 1, 2016

The sales and finance people were excellent. They did an outstanding job. They went out of there way providing a ride to the rental company down the street to turn in a rental car. I was very pleased with the entire transaction.

Mark & Lori Howard

Aug 1, 2016

We are thrilled with our new car! At Willis, they made our buying process smooth and pleasant! The people are quite helpful and always smiling!

David Landwehr

Jul 31, 2016

Willis came to my house to pick up the car, and later delivered it clean and shiny same day with all intended work completed exactly to my expectations.

Bob Wells

Jul 29, 2016

The owner, Rich Willis, spent a lot of time showing and demonstrating the car I wanted. The Sales person, David Baum was superb in showing the car and taking care of the of the paper work. All the employees with whom I had contact during the process were professional and helped to make me feel special. Willis Auto Campus is an excellent organization in every area.

Leann Mccartan

Jul 26, 2016

Kory Dean did a great job taking care of us and our Mini Cooper

Dennie Webb

Jul 25, 2016

I had a recall on my Volvo taken care of. I was given a car to use while they did the repair. I also had some car internet questions that the tech person took the time to answer for me.

Meghan Luke

Jul 25, 2016

Always have great experience with the dealership. Communicate with me on process. They are timely and provide great service.

Mindi

Jul 25, 2016

Excellent from start to finish. This was our first Willis experience and we loved it.

Monica

Jul 18, 2016

This is the second time I have purchased/leased through Willis Auto. They work together and go above and beyond.

RJG-Grinnell

Jul 18, 2016

I have told many people about Willis Lexus and what a great company they are.The customer service, facility and follow up is top notch. I will admit that I have had a few questionable repairs but they have been great to work with and have always "done the right thing", cheerfully. There is no doubt that my next vehicle will be purchased here.

John

Jul 17, 2016

Excellent experience. Went in as an interested party to make enquiry about lease options, came out with new car, under our own volition. Very positive.

M. McGuire

Jul 17, 2016

On top of always having excellent service everyone has been very friendly and helpful.

Dennis Porter

Jul 15, 2016

Had to wait 5 minutes for someone to acknowledge us, after that, stellar service and attention to detail. The individual we worked with was very knowledgeable, efficient, pleasant, and prompt.

Disappointed

Jul 15, 2016

Bought a new car that has been sitting for 4 weeks in their shop. Ordered me another and failed to deliver on time. Incompetence abounds.

Kim

Jul 15, 2016

I am very pleased with my lexus. The people at Willis were great and helpful. I would buy there again.

Randy

Jul 14, 2016

Willis Mini always takes good care of me and my Clubman. They are efficient, helpful, friendly and thorough. I think the service department has gotten better in the last couple of years. No complaints. Only accolades. Keep up the great work.

Charles May

Jul 13, 2016

I was able to wait a short time while they serviced Mini. I got great service and some good advise.

Ellie

Jul 13, 2016

I love the pickup/delivery service. I had an oil change and detailing done to my Mini and the service was excellent as always. I have never dealt with a dealership where everyone you interact with was so kind, so willing to help and seemed just plain happy to be there.

JillE

Jul 13, 2016

Quick, efficient, friendly. Nice place. Will gi back

Classic Car

Jul 12, 2016

I called the dealership the day I wanted my service work completed. Terry told me to bring it in and they would handle my oil change. The service was done timely and the staff was very friendly!

Dean

Jul 12, 2016

Had a warranty issue. The good people at Willis drove a loaner car all the way here, 180 miles each way. They gave me status reports and re-delivered my Mini when the work was done.

Gregg Buchanan

Jul 12, 2016

I purchased a 2016 Lexus ES 350. This was a very professional and fair experience throughout. Post-sale follow-up has also been impressive.

Jr

Jul 12, 2016

They were very willing to work with us. Clean facilities

Susan Furtwangler

Jul 12, 2016

Willis Lexus' service was absolutely perfect. They are why I always want to drive aLexus.

Thom Mcdonals

Jul 12, 2016

GREAT people would do anything to make the experience satisfying!!!!

Ariane Jackson

Jul 11, 2016

David Baum at Willis did a wonderful job again. This is the second time we have bought a vehicle from him. He is a GREAT sales person and ALWAYS puts his customer first. We WILL be back to see him again.

Craig Johnson

Jul 11, 2016

Purchased car for child. Very easy experience.Elyse was very pleasant to work with, and we were able to do this very quickly.

Jason Dun

Jul 10, 2016

MINI of Des Moines enhances the quality of the cars that they sell by delivering the best maintenance/repair experience in Des Moines.The employees are helpful, knowledgeable and genuinely nice individuals. My association with MINI goes back three MINI/s ago and I see many more MINI's in y future

Norm Fleming

Jul 8, 2016

I have been a customer of Willis for over 20 years and always receive kind, courteous and professional service. As a result Willis is my first choice for referral to friends and family.

Z.I

Jul 8, 2016

I bought a CPO car more than 3 years a go. I had all maintenance and service there too. I also had a couple of repairs done there. The service is great and the sales person, service people and everyone are super nice.Great job.

Donald Rumelhart

Jul 7, 2016

I purchased my last 3 cars at Willis and their service is always great.

Jerry

Jul 7, 2016

Owned a 2008 RX 350 --was a great car. Had to purchase luxury equip package to get seats comparable to our 2008. Premium package seats were hard as a rock. Very good ride with 20 in tires. Mica matador red is a great color as well. We did not want a brown or parchment interior and it was difficult to find black interior. 12 in nav screen is great but also hard to find. Perhaps Lexus could do a better job of readily providing those options. Car is tight, solid and a looker. My wife is very pleased. Dealership very helpful.

Jacqueline L.

Jul 6, 2016

I purchased a 2016 ES 350. The buying process went very smoothly. The salesman and the sales manager I dealt with was very kind and helpful.

Satisfied owner

Jul 6, 2016

I have leased an ES350. Willis was exceptional in the negotiating process-they were very fair.Their service department is exceptional. Even though they have been remodeling their service was exceptional thru it all! Definitely first class!!.

TNH

Jul 6, 2016

We have recently purchased our third Mini through Willis. We love our car, our salesperson, and the service department.

Bob

Jul 5, 2016

Great, love our new car. Very accomidating. Did most with using the internet and texts.

Brian

Jul 5, 2016

This was the best experience I have had in recent memory of purchasing a vehicle. The negotiations were more than civil and the service and delivery process were second to none. Every person from the salesperson to the delivery specialist, all took pride and ownership in their respective aspect of the buying process. A lot of other dealers could learn a lot from the Willis Group.!!!!

Carey wimer

Jul 5, 2016

On a whim I went to look at my 'dream car'. A used cts with low miles. I expected to finance a big part of it and without me even asking they presented an offer to me that took a significant amount off the price of the new car and gave me much more for my high mile used car than I expected. I was the low dollar deal of the day (for them) I am sure, but they treated me like I was buying a new Range Rover and a valued customer. It was really stunning. I will be back for my next car.

Christy Koelker

Jul 5, 2016

Excellent service as always, full review of vehicle provided and discussion of what was and was not necessary for repair.

Dennis

Jul 5, 2016

Great mini service have never had a bad experience

GDH

Jul 5, 2016

the whole experience was top notch. Sean is a solid (and non-pushy) salesman - made me comfortable with the process and really was well versed on the vehicle I was looking at. Was in and out in just under a few hours. Facilities are top notch and the people are very friendly. Will buy again.

Iowa

Jul 5, 2016

I took my car in to be serviced for some issues it was having. I found my service manager to be condescending and was a poor communicator. My expectations were high for this experience as our salesmen was terrific when we bought the car. This experience was highly disappointing.

Jodi

Jul 5, 2016

Excellent service as always. Willis employees are first class.

John M Tews

Jul 5, 2016

Great experience and service was the top of the line

Larry Benda

Jul 5, 2016

The only complaint I would have is with the loaner car I received while my car was being repaired. I have a Lexus 350 and was given a Sonata. Not a comparable car.

Mr Will

Jul 5, 2016

They pick up my vehicle from my place of work, service it, and then return it. What could be easier?

Robin M

Jul 5, 2016

Jeremiah at the Mini service department is awesome! He goes the extra mile to take care of you. We had a minor issue with a carmax warranty, long story short, Jeremiah got the work done correctly and safely. THANK YOU!

Robin Mann

Jul 5, 2016

Waited while oil change and minor service was completed.

Ron

Jul 5, 2016

40,000 mile service. Great service. Somewhat expensive. Good customer relations.

Ron M in WDM Ia.

Jul 5, 2016

I service my Range Rover's and Audi's at Willis Jaguar and Land Rover Auto Service .. Brad my service advisor is fast and thorough. I get taxi from and to Willis.Notification of all necessary service is prompt. I do recommend to family to use Brad for his experience and Willis reputation..RM in WDM Ia.

Yasmin

Jul 5, 2016

Willis customer is the best! There is no other that compares!

"ANF"

Jul 4, 2016

Excellent, dependable service, timely completed in a beautiful facility. Thank you!

Corliss Klaassen

Jul 4, 2016

Out experience was good both when purchasing and when getting the vehicle serviced.

Dean Kitley

Jul 4, 2016

They get you in right away and if it is going to take to long they will give you a car to drive home and then they deliver yours back to you I live 90 miles away Great service

Dick White

Jul 4, 2016

Willis is always at the top on service as wells as hospitality. It is a pleasure to do business with this world class organization.

Gerry

Jul 4, 2016

As always great personal service, prepared and ready when I arrived.

GS

Jul 4, 2016

I walked in on a Saturday afternoon because my tire was low and i knew I would not make it until Monday morning. The staff gave me a loaner car and said they would call me Monday morning. What wonderful service!

R. Richardson

Jul 4, 2016

Just a great place to buy your car and am excellent service dept.

James Bates

Jul 2, 2016

My wife and I purchased a new MINI a few weeks ago. We have purchased over 15 vehicles through the years and this experience was as positive as any we've had. They were extremely helpful, never pushy, and did exactly what they said they were going to do. I have nothing but good to say about them.

Lee Wilkins

Jul 2, 2016

was helped quickly and the whole process was smooth and enjoyable the facility is top notch and service employees friendly and great to work with

Ralph Tiernan

Jul 2, 2016

Great experience when purchasing our Jaguar XF 2 Hours total.Will purchase at Willis again

Vicki West

Jul 2, 2016

Staff and facilities are excellent! Very accommodating and more than willing to help you get what you want at the price you want to pay.

Carv

Jul 1, 2016

Great service on a timely basis. More than I expected. Had motor replaced for drivers seat.

Daniel Molyneaux

Jul 1, 2016

The car was in for a 20,000 mile check up and they discovered a problem with the air conditioner fan, which I would have never noticed, fixed the problem and avoided a potential major breakdown. Well done!!

David G

Jul 1, 2016

Great people to work with, fantastic buying experience. Vehicle was represented very well, in fact better than was expected. No hassle buying, great reasonable pricing.Would definitely shop there again.

Gary Denning

Jul 1, 2016

Michael Jach is a tremendous representative for Willis Lexus. Always a pleasure to work with him

H Foster

Jul 1, 2016

Took advantage of courtesy shuttle and dealer delivery back to residence

Jim Shaffer

Jul 1, 2016

Dead battery at restaurant in evening after service dept was closed. Dealer sent truck for jump. I drove to service dept. The driver took care of after hours forms and key drop, then drove me back to my other car.

Larry Martindale

Jul 1, 2016

From shopping to buying to service, you can't beat this dealership. Everyone acts like a professional and works like they enjoy working there. They treat you like a guest in their home.

MM

Jul 1, 2016

I took my car in because the check engine light was on and it needed an oil change. they said the light was on because it needed a camshaft position sensor that would cost over 2000.00. I told them to hold off and just do the oil change/ when I got home the car was leaking oil. the check engine light was off and has been since. I don't think it needed the expensive repair and neither did another Volvo mechanic I talked to. I took the car back and the oil plug wasn't in tight. this is a luxury car dealer that services many expensive brands and they couldn't even get a simple oil change right.

Rebecca Jackson

Jul 1, 2016

Excellent communication throughout the process. I even got a loaner until my car arrived. Sales staff concerned and very helpful.

Richard B

Jul 1, 2016

I paid with a cashier's check, but their policy the title for 10 days. I had to really push, after 2 weeks, to get the title. The car only came with a 15 day tag. Do the math. Bad policy in my opinion - a huge inconvenience.The service, however/otherwise, was EXCELLENT. The sales rep (Greg) was awesome. Love the car too.

Elizabeth Youngberg

Jun 30, 2016

Every time I go in they tell me "This car will last for years". (it was one of the last made in Japan, I believe) However, the service was very expensive this time and I kidded them about helping them to pay for their renovation.

Evelyn Holden

Jun 30, 2016

With over 20 years experience with this dealership I can say I believe it is the best.

Jonathan Chambers

Jun 30, 2016

Our Mini Countryman needed a brake service and a few other things. Mini of Des Moines picked up our vehicle and brought it back when done in a timely fashion. Thanks!

Linda

Jun 30, 2016

We have been purchasing Lexus automobiles for years now, and it is the service department and the professional service provided that keeps me coming back. I have NEVER been unhappy with this service department.

Ronald Choate

Jun 30, 2016

I have always received great service at Willis. However, my main reason for staying with the dealership is Laurie in service. She is the greatest. Even on a down day, she has a smile on her face ! Too bad all people in service do not have her outlook and personality.

Sheldon Rabinowitz

Jun 30, 2016

EXCELLENT service always, but I don't like completing surveys

Caryn Westman

Apr 4, 2016

I bought my fourth MINI from Willis, and every experience has been positive, professional, and fair. Their service department is excellent. All the staff are friendly, The ability to have my car picked up and delivered after service work when I'm at work is a special touch that I love. When I need a loaner car, Willis MINI is there for me. I love this dealership and service department and have and will continue to refer people to Willis.

luis

Mar 27, 2016

Excellent. As a costumer they meet my expectations and got my business for years to come.

Danielle Turnquist

Mar 21, 2016

Exceptional at Willis as usual. From car purchase, to questions on your vehicle...they continue to impress me year over year. This is my 5th car from the Willis dealership.

Denise Augustine

Mar 21, 2016

Bought a 2004 vw beetle a this location. It's an older car with lower miles. The day after I bought it the check engine light came on. My salesman got it all fixed up and took great care of me. For a used car don't be afraid to shop here. They have great deals if you watch closely for them. Ask for Terry! Tell him I sent you. Denise with the beetle.

George

Mar 21, 2016

Salesman Jeff was nice and helped us right away. He didn't pressure into buying anything. When I decided on a car he handed me the keys and let me drive the 2014 Ford Fusion on my own.

Leah Mast

Mar 21, 2016

I couldn't get to the dealership for service (oil change, etc), so they came an hour and half to pick up my MINI, left me a loaner, and brought it back the next day! Awesome service!!

Loree Wilson

Mar 21, 2016

Completely amazing. Ryan Tokarz went above and beyond out of his way to make sure my repairs were handled timely and efficiently. The experience was top notch and I would not go any place else! Thank you for making me feel important.

Miguel Carrasco

Mar 21, 2016

Living in DSM for so long I always thought Willis seemed like it would be an overpriced dealer. Not the case at all. From the initial purchase experience to the routine maintenance, my entire experience has been great. Most recently I went in to have my Maxima serviced and look at some other issues I was having. The service associate saved me several hundred dollars and gave me some great advice...did I mention he saved me several hundred dollars??? So far we have had a great experience!

Monica

Mar 21, 2016

By far the best service department! Always friendly, always courteous, always helpful, always upfront about everything.

JACK

Mar 18, 2016

Great experience! .

john

Feb 25, 2016

Good place to buy a used/certified car. great customer service.

Bernard Huston

Feb 16, 2016

On Jan 21, 2016 I took 2014 ES 350 to Willis for oil change and (for the fourth time) to get right windshield wiper working properly. On three previous trips to Willis they said it works fine, but it doesn't. Smears the dirt. This time the windshield was dirty and I showed the service man how drivers side was good but right side was very smeared. Obvious that right wiper doesn't work properly. When car came back, the report didn't mention wiper at all. I asked service rep about it since he had seen it works poorly. He said it works perfectly. I left very unhappy.Returned home and called service mgr and reported story. He said someone would come to my home and check, but after 4 weeks I have heard nothing.

Kathryn Carroll

Feb 10, 2016

They went above and beyond to get me in my car the same day I feel in love with it. Thank you!

JD

Feb 8, 2016

Purchased my car from Willis. Service has been excellent. I will buy my next carfrom Willis.

Mrs. Rumelhart

Feb 8, 2016

Repairs was done, as far as I can tell just fine. Car was not detailed before returned. Very much appreciated loaner to drive wile mine was being taken care of.

Patsy Swartzendruber

Feb 2, 2016

They are extremely professional and efficient.They make getting service work done convenient bygetting us a "loaner"!

Susan Bullis

Feb 2, 2016

I have used the service department at Willis for years and have also purchased vehicles there also. Both experiences have been great. I absolutely love the ability to have my vehicle picked up from work for service and delivered back at the end of the day but also enjoy staying in the very nice customer lounge for a quick service. Willis treats customers the way customers want to be treated.

Doris

Jan 31, 2016

Professionally well done. Jeremiah took the time to answer our questions, not rushed. Jon our salesman stopped by and checked on how things were going. They made us feel like we weren't just a number.

Linda

Jan 31, 2016

We had an excellent service experience at Willis Lexus even though it is a temporary facility pending completion of their new service center.

Frank Accurso

Jan 30, 2016

Everyon from the sales professional to his manager to the associate who explained the car to me at checkout was very helpful, friendly, and professional.

Cherrie Porter

Jan 29, 2016

The level of Customer Service was exceptional. Cory Dean was very professional and the whole process was handled superbly. I have found you don't see this kind of Work and customer service in businesses today. Your crew should be very proud of their work.Cherrie Porter

Todd Tallman

Jan 29, 2016

I bought an Infinity Q40. It was the best car buying experience of my life.

William Sansenbach

Jan 28, 2016

As always Jeremiah and the service crew at Willis did their ususal great job even cleaning my terribly dirty interior. Great job.

Matthew Salmon

Jan 27, 2016

Over all excellent. Todd my sales person was attentive but not overbearing. Was easy to work with and follow up timing was very good. All paperwork was done while I was at home I didn't have to sit and wait at the dealership. Walk through upon delivery of the car was excellent and really paid attention to me and what I wanted and needed to know about the car before I left.

Ronald Huff

Jan 27, 2016

GOOD SERVICE, TERRIBLE PRICE. WILL NOT BUY TIRES FROM THIS DEALER. BOUGHT AN ORIGINAL EQUIPMENT, LOW MILEAGE TIRE.

Sarah Ritchie

Jan 27, 2016

Willis goes above and beyond the standard customer service I've experienced with other dealerships. Extremely knowledgeable team of experts to work with - Willis will now be my go-to dealership and I'll recommend them to anyone shopping for a new/used car!

Richard Blane

Jan 26, 2016

In on time. Quick service. Things explained thoroughly. Out on time.

Denise Andrews

Jan 25, 2016

We were shopping for a new 300 and just happened to stop in at Willis. They were johnny on the spot and found us exactly what we were looking for! We have recommended Willis to several friends. The team at Willis is the THE BEST!

Julia Underwood

Jan 24, 2016

Daughters Mini Cooper needed serviced and found out needed more repair Had some done plan to repair other within two weeks.

Peter Frederick

Jan 22, 2016

Our car repair was done quickly. Well before the estimated time.

Edward Filby

Jan 21, 2016

First class service from this dealer. So is the sales person I deal with.

Nancy Cottrell

Jan 21, 2016

From the moment we walked into this dealership, it was complete professionalism. Every member of this team is wonderful to work with. Our salesman, Todd , was great We couldn't ask for anything any better than working with this excellent team.

Nicholas Colletti

Jan 21, 2016

Willis Infiniti is a top-tier dealership for both sales and service. Jake Concienne provides exceptional customer service and he represents the dealership in the most positive way.

Ronald Bowerman

Jan 21, 2016

Great salesman who found us the perfect car. We trust this company.

Denise Donald

Jan 20, 2016

After an unhappy start when I blew a tire in a pothole late on Friday afternoon and no new tire available. Willis made everything better with a lovely loaner and great service until the ordered tire was installed.

Jarade Purk

Jan 20, 2016

They always make sure we are taken care of, customer service is a very good character they have at Willis Auto Campus. This is my second vehicle from there and I don't see myself buying anywhere but their.

Rebecca Williams

Jan 20, 2016

Employees are professional and sincere! They are key to where I spend my money ...

Dave Nagel

Jan 19, 2016

Great job on recent oil change , new wiper blades etc

Mr Will

Jan 19, 2016

As important to me the vehicle I'm purchasing is, the service I can expect to receive after the fact is even more so. Willis sets the standard in this department. They remove all the inconveniences that generally come with servicing a vehicle. No other dealer in the Des Moines market comes close.

Ione

Jan 18, 2016

Willis is the best place to buy a car! You are treated with respect by well trIned professionals who follow up after the sale. The quality and choices of cars is enormous.

Katherine Campbell

Jan 18, 2016

Not your regular car-buying experience. Friendly, helpful staff all the way around!

Lawrence Debuse

Jan 18, 2016

Excellent Customer Service. Brian was very helpful.

Timothy Peltzer

Jan 18, 2016

The quality of service is exceptional. I have purchased a vehicle from somewhere else and return it shortly after I figured out that the quality of service that I was given at Willis was on matchable. These guys truly want to earn your business and keep it for a lifetime.

Snooks Bouska

Jan 17, 2016

We did research on the internet and arrived to purchase a Lexus for the wife. While there I was introduced to a used Lexus LS 600. We left the dealership with two cars that day. Customer service was seamless. We have now purchased 4 cars from Willis and will continue to utilize them in the future..

James Thompson

Jan 16, 2016

very satisfied with service to Lexus 300.. Laurie was very helpful and professional.

Russ Richardson

Jan 15, 2016

Service repair was done in a timely manner. Very professional staff.

Max Clark

Jan 14, 2016

Great serviceLove my miniClean garageGreat staffService that works

MichelleF

Jan 12, 2016

Extremely professional and knowledgeable staff that made me feel comfortable learning about my new car. Would highly recommend purchasing a car from Willis Lexus.

Dave Williams

Jan 11, 2016

I recently purchased a used Pontiac G6 convertible from Willis. Mike was excellant to work with and the entire process was so painless. We had negotiated an internet price which was very acceptable to me. From the moment you drive into the Willis auto campus and walk through the door you know you're going to be treated professsionally. I can't thank them enough for putting me into a great car for my son and giving me the peace of mind that I've bought a vehicle that I can trust!!!

Jody Galloway

Jan 11, 2016

As my previous 3-year lease was winding down, I had asked my salesperson to keep an eye out for a deal that we would like. He called the week of Christmas with something he thought we would like, we test drove an SRX on Wednesday, signed the lease papers and picked up our new car on Saturday! We enjoyed the entire experience.

Roberta & Roy Clausen

Jan 11, 2016

Every one was very helpful and congenial in the process. It was a most enjoyable procedure of what I, Roberta, have experienced from the past. You have very professional employees - we appreciated that.One problem that I am noting is that we still have not received the final papers from the transaction.Thank you

Stephen Cooley

Jan 8, 2016

Went in to buy a part for my tire. Tpms to be exact, a little pricey but not any different than the parts store, the only difference is, they actually had it. I didn't even have an appointment and I walked over to the service center and said Hey, can you just pop this in the tire for me real quick? You don't even have to put the tire on. They took my tire and car, and a little later they had put the valve stem in and put my tire back on, then put the spare back under the rear end. Also gave me a car wash. 14$ later, I was pretty impressed! Happy to have a great first experience here.

Jason Dunn

Jan 7, 2016

I have never had a negative experience with the staff and Mini of Des Moines. They have now helped me purchase my 3rd Mini Cooper. Everyone from the receptionist at the front desk to staff in the service department are friendly, helpful, and genuinely seem to enjoy their job.There is no better car to drive and no better place to purchase one thanMINI of DSM.

Michael Mumma

Jan 7, 2016

Bought our 5th Lexus from Willis (formerly Betts) Sales staff and service department are exceptional. You need to understand that the dealership is currently undergoing some remodeling but that did not detract from the overall experience.

Robert Lydon

Jan 7, 2016

My appointment was to perform warranty work on my 2013 Cadillac ATS. The service was exceptional and all personnel very friendly and helpful.I highly recommend the Willis Cadillac Service Dept.

John Feldman

Dec 31, 2015

Very good experience. All involved carried themselves with a best friend attitude. All were positive and offered to help in all processes involved in purchasing a vehicle.

Philip Lenz

Dec 31, 2015

Friendly and fast service. Willing to work with me on a schedule

Amy Campero

Dec 28, 2015

I had quite a few maintenance repairs done on my car which required Willis Auto to have my car for a few days. They were great on keeping me in the loop on my repairs and provided me with a very nice loaner. I really appreciate the extra mile Laurie Kramper went to keep me a happy customer!

Thomas Grogan

Dec 26, 2015

Quick, easy, and great service. Thank you for taking care of me with everything as a customer with every detail! Thanks Kurt Larson! You are the BEST!

Ron Anderson

Dec 24, 2015

Willis Autocampus dealership provided the most knowledgeable, professional and personal experience regarding the trade and purchase of my new vehicle. I could not be more happy with my experience.

Baunllaw

Dec 23, 2015

We were able to buy more of a car than we had expected. Our salesman even walked me through getting a minor defect repaired when I discovered it a couple of weeks after the sale. Will recomment to anyone looking for a bew or used car.

Kent Jordan

Dec 22, 2015

We have purchased several cars from Willis and have always received exceptional service in every way.

Linda Snethen

Dec 22, 2015

The experience was excellent as usual. When we brought the loaner car back to trade for ours the young man helped move the trunk load to our car.Thank you!

Thomas Haugen

Dec 20, 2015

We were in and out in under an hour. Car wasn't washed due to weather, but we received a coupon for a free wash.

William Ahlbrecht

Dec 19, 2015

Staff was very helpful. we were given a loaner car of same model as our new qx60 to drive and do Christmas shopping while our car was getting its first service. (We are from out of state, so loaner was very important to us)All I can say is "It was a super experience".

AJ Appiah

Dec 18, 2015

I had great experience. They service was great everyone was so friendly and professional.

David Brown

Dec 18, 2015

We purchased a 2015 Lexus RX450h at Willis Lexus in November. Jessi Ballard, the sales associate, was very informative and helpful.

James Lesure

Dec 18, 2015

I came in to have a bumper repaired, and they replaced the bumper with a generic one and left off the reflector that should have went under the bottom of the car therefore leaving the car looking like it was still wrecked or unfinished.

Rod

Dec 18, 2015

Routine service appointment but the Willis people don't treat it like a routine - inspection, PM report and wash while I waited.

Donna Ogden

Dec 17, 2015

They pick up my car for an oil change and deliver it back to me which I love during the winter months. Always friendly.

Carolyn Formanek

Dec 16, 2015

From vehicle pickup and return to customer communication I couldn't be more pleased with the service department at Willis :)

Michael Riter

Dec 16, 2015

Our Willis Auto sales rep, Aaron, is very professional and worked hard to help us buy the vehicle.

Alan H

Dec 15, 2015

From my initial inquiry to driving our new Lexus out the doors, Jess Reiling and the rest of Willis Lexus offered us a personable, professional and overall excellent purchasing experience.

Deanna Boesen

Dec 15, 2015

Excellent and timely service. The vehicle's work was completed on time as promised and it was washed and vacuumed for me. Excellent service.

Frederick Lindenmayer

Dec 15, 2015

SERVICE FACILITIES ARE UNDERGOING REMODELING, BUT STAFF IS VERY ACCOMODATING AND HELPFUL ALWAYS.

Robert Halverson

Dec 15, 2015

Repairs to my SRX were made in a timely manner. Part had to be ordered so I was given a brand new cadillac as a overnight loaner. Mechanic was very friendly and helpful. Well done.

Ted Brackett

Dec 15, 2015

Much improved! Had some not so good experiences in the past, utilized other repair shops, decided to give Willis another try. You guys finally seem to have the customer experience piece right.

Karen koch

Dec 14, 2015

Great service from start to finish. Leasing a car has never been easier, thanks.

Larry Telander

Dec 14, 2015

The repairs took longer than expected. However the advisor kept me informed of the progress as I waited 2 hours. Also found that I needed new tires so will bring the car back tomorrow. The advisor called around for the best price on tires. Good effort. I think his name was Chris.

Patricia Plate

Dec 13, 2015

Good and friendly service, while routine oil change

Art Holcomb

Dec 12, 2015

Rich Willis learned customer service from the best, Betts Cadillac. He has passed that tradition on to his sons, Jason and Matt. They will do everything possible to make your owing and driving experience a pleasure.

Dennis Westphal

Dec 12, 2015

Will certainly be glad when remodeling is completed.

Max Clark

Dec 12, 2015

Oil changeI love how they take care of my car Their shop is spotless and so is your car when they return it

Tim

Dec 12, 2015

Easy scheduling process for routine oil change and tire rotation.

Carl Lingen

Dec 11, 2015

It always amazes me when I first drive in that I am taken care of right away with great service. It is the small details that matter by addressing you by your first name, having everything ready to go, immediately receiving a loaner car with the seats already heated for you. Top notch service from every aspect and a refreshing view of what companies could do if they invest in customer service.

Elaine Carter

Dec 11, 2015

My initial contact inquiring about a vehicle was not very positive. I felt like I was getting the run around. I did purchase a vehicle, not the vehicle I had inquire about and not with the initial sale representative

Julie Moon

Dec 11, 2015

I took my car to Willis for an oil change and also to check a transmission problem. The advisor we dealt with had terrible customer service skills. He did not call us and keep us updated. We had to call him, and then he wouldn't even take our calls or come to the phone. He stated he had left a voicemail, but that was a lie because we had no voicemails on either of our phones. I paid over the phone and was never given a final price for my bill, just an estimate. When I looked at my final invoice, I was charged way more than what I thought my bill was. I would not recommend this dealership.

Sarah Bantz

Dec 11, 2015

Always have the best service with Michael. He is always friendly and I trust in what he tells me my car needs or doesn't need in repairs.

Cheung Pun

Dec 8, 2015

We were treated with courtesy from beginning to finish. We were also very happy with their work. Thank you very much for a good experience.

Michael Allen

Dec 8, 2015

The dealer drove two hours to pickup vehicle oor annual inspection and oil change, left loaner car and drove two hours to return my car. The car was washed as well. If that's of service I don't know what is. Job well done.

Noel verducci

Dec 8, 2015

I bought a Lexus from Willis Auto because I heard great reviews. Every area of the car dealership was professional and kind. Very impressed!

Angela Strong

Dec 7, 2015

Purchase a Nissan Rogue. Very friendly service. Would buy from again.

bigirimana aloys

Dec 7, 2015

I recommended this dealer to everyone who is will to purchase any new or used vehicle .

DH

Dec 7, 2015

100% completely professional and timely. Will recommend this dealership to anyone and everyone based on dozens of experiences ....each is the same. Polite, efficient, and so focused on ME, the customer!

George Phillips

Dec 7, 2015

There service is GREAT!!! Service times are set by appointment. Personal representative greeted me by name. They provide ride service. They will deliver the car. Their facilities are neat and clean with a wonderful lounge area if you decide to wait.

Kevin

Dec 7, 2015

My wife and I had an outstanding experience with Willis with the purchase of our 2014 Jeep Cherokee from their used car department. Ryan did a great job providing us options and was honest, informative, helpful, and polite. When we are ready to purchase our next vehicle, our first stop will be Willis.

Doris Edler

Dec 6, 2015

Our sales person was not pushing, he was very friendly and knowledgeable. The other associates were friendly also.

TWard

Dec 6, 2015

DeeNee was wonderful helping us lease a new SUV. She discussed all of the products offered by Willis auto and our various options of the purchase

Steve Nelson

Dec 5, 2015

It was definitely the best and easiest process ever for us to lease a car.

Werdna Rumelhart

Dec 5, 2015

I was very happy with the gentlemen that sold me my 2015 RX 350. They all went out of thir way to get me a good deal.

Zachary Torres

Dec 5, 2015

Very friendly people to work with and willing to negotiate

Amy Ziegler

Dec 4, 2015

The sales experience was great and just a few months after getting my vehicle I had to go back to the Service area with a tire issue. Service was quick, easy and the customer service was great.

James Kirkpatrick

Dec 4, 2015

Courteous,efficient service as always. Best auto dealer in Des Moines area!

Richard Young

Dec 4, 2015

Took my RX350 in for 25,000 service and Willis provided their superior service.

Tracy Lepeltak

Dec 3, 2015

The service at Willis Cadillac is outstanding. They have great communication and follow through. And the fact that they pick up and bring back my car to my place of work makes the whole process so easy. I couldn't ask for a better experience.

Amelia M.

Dec 2, 2015

Recently bought a new car and had a fantastic experience at Willis! I made an appointment with Ken, and he had the cars I was interested in ready to go and was knowledgeable about the cars - good and bad. He was honest throughout the whole process and made my opinions feel valid. This was my first time buying a car, and it could not have been made easier. The financing and actual purchasing was made easy thanks to Brent, and he brought up a lot of things I hadn't thought of during the process (honesty about warranties, insurance, etc.). Highly recommended!!

Sminks

Dec 2, 2015

The service and staff at Willis are outstanding. Jay our sales associate was pleasant and knowledgeable. Everyone knows who to go to for what service and someone is always available to answer questions.

Thomas Hickey

Dec 2, 2015

We had a great time and the sales representative was very helpful and low pressure. salesman. We eventually purchased a 2016 Cadillac XTS 4. The condition of the vehicle was impeccably prepared. After deciding to purchase the car, the Sales and Financial Managers were easy to work with and helpful with the final paperwork. There was also a Technical person who helped us with all the intricate details of our new purchase.

Busy

Dec 1, 2015

I realized my Cadillac needed an oil change 2 days before the Thanksgiving holiday. I was scheduled for the next day. The service was prompt, my service rep (Gilbert) did a great job as usual and I was on my way with oil changed and tires rotated and a wash. A loaner car was ready for me so I was not late for work.

Jennifer Strege

Dec 1, 2015

I appreciated the run down of the equipment on the car, very helpful.

Phil

Dec 1, 2015

Auto delivered buy another dealer. Car was serviced, cleaned inside and out.

Craig Johnson

Nov 30, 2015

Awesome as usual. Timely and perfect. Willis makes it EASY.

EricD

Nov 30, 2015

The services was awsome and the staffs were very helpful!

Lisa Swesey

Nov 30, 2015

As always your staff is very pleasant and a pleasure to work with. They always go above and beyond to make my experience a great one.

Mark

Nov 30, 2015

Very professional from the time I dropped of my vehicle, a phone call with an update, and very timely explanation when I picked up. Well run shop!

Tami Torode

Nov 30, 2015

Staff are friendly and focused on getting the customer in and out, whether they are picking up their vehicle or dropping it off. My advisor, Kurt Larson is knowledgeable and concerned about my vehicle and makes me feel valued as a customer.

Wende Shires

Nov 30, 2015

Willis is the kind of organization we can all look to as an example of how business should be conducted. I received superior service from each and every department with which I dealt. "Hands down" the premiere dealership in the state.,

Brent G

Nov 26, 2015

Brian W has always been exceptional in dealing with my vehicle. Fast, friendly and great treatment of the customer. Keeps me coming back.

Linda Heaton

Nov 26, 2015

Everything was handled in a timely and professional manner by the service department. I love my CTS!

Christopher Hodgson

Nov 25, 2015

Excellent servce, even though they had to refer me to another dealership to complete my repairs.

Ronald Canuso

Nov 25, 2015

we have had to bring the car in 8 times to service problems this past year----very frustrating for a new car------------the gps has malfunctioned twice

Ryan Clough

Nov 25, 2015

Thanks Brian W and the rest of the service team! They always keep the process smooth and I appreciate that.

Willard Classen

Nov 25, 2015

HAD UNWANTED ROAD PAINT ON VEHICLE AND WAS REMOVED PLUS CAR DETAILGOOD WORK, GREAT SERVICE PLUS LOANER CAR. PERSONEL ACCOMMADATING AND FRIENDLY

Judy

Nov 24, 2015

It was excellent-always feel pampered. Facilities are so clean

Nola Vander Streek

Nov 24, 2015

The Cadillac DeVille was purchased in 2002. When bringing it in for routine mileage maintenance service the staff at Willis Auto Campus also does a thorough inspection to determine if other maintenance is needed and if so it is discussed with me. The personnel is friendly and make every effort to please. Thank you

Thomas Mckenna

Nov 24, 2015

Great experience! Thanks Brad for your courteous and professional customer service as we ordered our 2016 Lexus RX 350. You were right also ..... Our new car is phenomenal.... We have owned about 4 or 5 Lexus and this one is Best of the Best! Thanks again.

James Mcnellis

Nov 23, 2015

Robin did a great job, same day appointment made, service completed in about an hour. Excellent job.

Bob

Nov 22, 2015

Very Satisfied, I went there expecting the best possible treatment and service - I was not disappointed.

Christy Koelker

Nov 20, 2015

I had a major repair and they did a great job from explaining exactly what was wrong, keeping me informed on the status of my repair and going over what was done when I picked up my vehicle.

Jody Galloway

Nov 20, 2015

My wife's ATS needed some warranty / recall work... the car was dropped off in the morning, she was issued a loaner vehicle for the day and the repairs were made timely by late that afternoon. It was really a seamless event and routine maintenance was completed at the same time, so no need for a return visit.

Cecelia Kirvin

Nov 19, 2015

Everyone is very professional and kind. I can call and get an appointment right away for an oil change

Ron Parkinson

Nov 19, 2015

We are retired and new in Des Moines; looking for a good used car, we found Willis via the internet already highly rated and dropped in to see what possibilities they could offer. Our salesman, Micah Westrum,, was open, agreeable, and conscientious and was able to find a machine (a Toyota RAV4) that perfectly met our requirements vis a vis price, performance, and useability. Other Willis staff members made all the arrangements associated with the purchase easy and smooth. We can easily recommend Willis!.

Dennis Linderbaum

Nov 17, 2015

Great customer service as always. Prompt pickup and delivery of the car, and Robin called me to make sure what they needed to do with our vehicle.

mjt

Nov 17, 2015

easy to make appointment and prompt service, while I waited

Routine Service

Nov 17, 2015

My experience was great, in spite of arriving in the middle of a tornado warning. They politely moved me and their workers to a tornado safe location and the minute the danger was over, they serviced my car and got me on the road. Although, they were in the middle of a remodel, they were able to still provide an acceptable place to wait for my car and provided beverages. My car was returned to me much more clean than when I arrived.

James Williamson

Nov 16, 2015

We enjoy the comfortable, friendly atmosphere. All employees are very polite and friendly.

Kathleen Prostko

Nov 16, 2015

staff are friendly and efficient. my key ring had a wood hand carved item hanging on it that came off. So far it hasn't been found. I would like to have it back. Otherwise was very happy with the service and they even did the car wash before I picked it up. Glad I bought my mini from WILLIS

A J Steig

Nov 13, 2015

Jeremiah is a wonderful Service Manager. He is friendly, efficient and always great to deal with.

Jeffery Bender

Nov 13, 2015

Michael Yach always does a tremendous job for us. First Class....

Saima Zafar

Nov 13, 2015

Satisfied with experience. Service Advisor was friendly and knowledgeable. Service completed in estimated time given

Ambar Mitra

Nov 12, 2015

Excellent service, loaner car, pick-up and delivery to my home.

Anna Lampe

Nov 11, 2015

Just happened to be driving through the lot to see what pre-certified cars might be available. Ran across a creampuff Lexus 450h, test drove it, did paperwork, traded in the old car -- within two hours. Willis' sales and service is top notch -- I have worked with them for 10 years on my cars and it's always a pleasant experience. Normally I'd give a 5 star rating on their facilities but they're in the middle of a renovation which creates a little less ambiance than usual.

Brett Mahr

Nov 11, 2015

My only wish is that Willis was closer to my residence. However, my great sales experience I had has continued with my service experience. They bring a loaner to me and pick Up my car and return it to wherever I am. And did I mention my loaner was a brand new model Lexus with just 300 miles (very smart on their end!). Plus my simple oil change ended up with warranty work that I hadn't even realized was an issue yet, saving me another service call. Another item-which may seem minor-is their ability to pull up my records without me repeating name by phone recognition. I work at a company that prides itself on service to customers so I feel I have high expectations (that usually lead me to disappointment) and I have to say my experience with Willis has left me impressed.

ALLEN WOLNERMAN

Nov 10, 2015

I DID NOT JUST BUY A CADILLAC, I BOUGHT A "WILLIS CADILLAC", THAT TAKES IT ALL UP ABOUT 5 MORE NOTCHES, NOT TO BE MATCHED BY ANY AUTO DEALER HERE IN CENTRAL IOWA.. IT IS THE BEST. I GOT A FANTASTIC DEAL ON MY NEW CAR, THE DELIVERY WAS A DELIGHT, AND I KNOW FROM 20 YEARS OF EXPERIANCE THAT IT IS BY FAR THE BEST SERVICE DEPT .IN ALL OF IOWA.. THEY DO THINGS RIGHT THE FIRST TIME. WOULD NOT GO ANYWHERE ELSE.. THANK YOU WILLIS CADILLAC..

Dustin Colbert

Nov 10, 2015

I love the service department. I'm a very difficult person who likes things done perfectly and in a timely manner. The service staff is absolutely top notch! I wouldn't take my car anywhere else! Thanks, Dustin

FashionSally

Nov 10, 2015

I just went in for an oil change. But when my car was ready, they had washed and vacuumed it! Sweet! I don't know if this is standard for every oil change or if I got this bonus because it was my first oil change, but it was greatly appreciated.

Kevin Hammer

Nov 10, 2015

They were very professional. They did exactly what I asked them to do and in a timely matter. Next maintenance trip for my Volvo will be there.

Laurie Phelan

Nov 10, 2015

Jeramiah is outstanding. He is honest, straight forward, efficient, and knowledgeable. I love my car and know the Mini service team does too. Thank you

Wallace C

Nov 10, 2015

Excellent, the Service Staff were knowledgeable and very professional

D Kramer

Nov 9, 2015

We found the car we wanted but it was four hours away. Willis was great to work with across state lines! Their website and responsiveness won the day.

Doug Bergmann

Nov 9, 2015

Attention to detail is impressive by the staff greeting me as I delivered my vehicle for service and minor dent repair. The repair of a quarter size dent is impossible to now find, thanks for your paintless dent repair. Car was returned to me spotless.

Leilani Shaw

Nov 9, 2015

I have been completely satisfied with Willis and their Service team for over 15 years. I would definitely recommend their one of a kind service and the attention to detail they give each individual customer.

Paul Rathjen

Nov 9, 2015

Service was quick and on point. Everyone was friendly, and I was taken care of. The option car rental is an amazingly convenient plus to getting your car serviced at Willis.

Rich Filloon

Nov 9, 2015

Was in for an oil service. Love the free car wash!

Sean V

Nov 9, 2015

I went in to buy a used car for my son. We found what looked to be a good option on the website and then worked with our local contact to see the car, drive the car, and discuss the price. The experience was seamless end to end and we are very pleased with the result. A great car at a fair price.

Donald Kirkpatrick

Nov 8, 2015

Speedy and efficient. Nice place to do business. Staff makes us feel welcome.

Hawkeyemom

Nov 8, 2015

We have bought two vehicles from Willis and have had such a great experience both times. Trustworthy help and very easy process. they go the extra mile to make sure you are comfortable and satisfied with your purchase. Highly recommend!

Dale Crouse

Nov 6, 2015

Great Service! On time and I could not ask for more!

Jdubs23

Nov 6, 2015

I continue to have amazing service and amazing customer relations. The staff is always so nice and very willing to help me understand what is going on at all moments of my car while getting it serviced.

Lowell Grunwald

Nov 6, 2015

The Infiniti service group and Jake in particular are very friendly and courteous. The place is always exceptionally clean as is the waiting area lounge and restroom.

tony

Nov 6, 2015

Needed an oil change, the check up revealed other things to be repaired and was helpful

John Chaffee

Nov 5, 2015

Took longer than I was told and I was not kept aware. This did not anger me but just stating a fact. The car was returned to me looking great but evidently not checked thoroughly and I had to return the car for further work. Apologies were many and sincere.All in all, there is none better than Willis

Donald Chartier

Nov 3, 2015

Brought the Escalade in in the am and was done faster then expected. Thanks for you good service.

Bennie Taylor

Nov 2, 2015

Brian, provided excellent service and explained everything that was done to our vehicle

Robert Lydon

Nov 2, 2015

My Cadillac Service Department Representative Robin did an excellent job in getting me set up for the servicing of my car. Included were two GM recalls and my my routine service work. I had a very nice loaner car.I will continue to bring my Cadillac in for the Willis service as well as any future vehicles that I buy.

Terry Dilocker

Nov 2, 2015

The people at Willis are very nice. They are very helpful. The prices and coupons are more than fair. They also provide a lounge area with satellite Tv ,coffee , and free internet service.

David Purnhage

Nov 1, 2015

My Service Consultant, Sean Gilbert, was great. He went out of his way to see that I was 100% happy with my experience.Thanks Sean

C Farlow

Oct 30, 2015

In the original appointment for service we thought it would take two days, and they got it done in just one. My service technician, Kurt, was friendly, curious, knowledgeable, and made me feel well taken care of and showed that my business mattered to Willis. Well done!!!

James Collins

Oct 30, 2015

excellent service. service consultant sharon johnson is outstanding.

Zachary Watkins

Oct 30, 2015

I appreciate the help Willis gives. They make you feel like gold and treat you well. The technology that they are using is up-to-date, convenient, and makes working around my schedule easy. I appreciate them willing to loan me a car so that I can get my work done and not worry about transportation.For me, saving a few bucks here or there is not as important as service and experience. Willis Auto delivers both. I have not bought from them yet, just serviced vehicles. But look forward to purchasing from them in the future just because of their attention to detail, courtesy, and knowledge.

Randy K.

Oct 29, 2015

Have two Volvos serviced here. Each time with each vehicle last several years, service has been great.

Craig Johnson

Oct 27, 2015

Timely and Perfect. Repairs came back under estimate.Finished, clean and ready to go before time promised.

Leroy Park

Oct 27, 2015

I have been treated as a valued customer each visit to Willis. My service rep Sharon has gone out of her way to be of help to me every time I have had my car serviced at Willis. She is A++++Roy Park

Gregory Hoekstra

Oct 26, 2015

I can schedule all my service needs online with pickup and delivery and courtesy car so I'm not left with transportation. I get called for any concerns and know when the car will be returned. Doesn't get any easy than that.

Robert Sieman

Oct 26, 2015

exellent service as usual/have been coming to this dealership for manny years and the service and hospitality have always been superb.

Rodney Jensen

Oct 26, 2015

The experience was very good. Everyone is always so friendly and personnel.

TerriJ

Oct 26, 2015

Attentive, professional service from the moment I arrived for routine service! Love this place!

Victor Ayers

Oct 26, 2015

Recently had some service work performed on my 2012 Cadillac CTS. From buying the car their last year, to having Willis Auto Campus maintaining my CTS, I have nothing but good things to say about this dealer. My service advisor is Sean Gilbert and Sean provides truly exceptional service. Thank you Willis!

Henry

Oct 25, 2015

I'm sure it will be great once the remodeling is completed.

Wild fan

Oct 25, 2015

Recall parts were a long time coming, but once the dealer received them the repair was made in a efficient and timely manner.

Jerry

Oct 24, 2015

We bought our 2005 Jaguar from "Betts",now, "Willis". We would never have any other place service our car. Our Jag is going on 11 years old. Every year when we have it serviced, we feel like we have a new car. We take very good care of our Jaguar, but so does Wllis!

Carmen Coletta

Oct 22, 2015

The overall process went very smoothly and the servicing of my car was completed earlier than expected.

Wardell and Phyllis

Oct 22, 2015

Very courteous and helpful sales and service staff. Our salesman was exceptional.We have purchased several cars in the past and will continue to do so in the future.

Brian Riddle

Oct 21, 2015

While it took about 3 hours for my service the service rep provided a detailing without charge for waiting the extra time. I appreciated the offer and the results were great.

Don Todd

Oct 21, 2015

My car inspection was performed superbly and my car was also washed.

Frederick Nesbit

Oct 21, 2015

It was fine It was fine It was fine It was fine It was fine

Janice Sime

Oct 21, 2015

First time I came out for routine maintenance and waited. Waiting room very comfortable.

Ryan Clough

Oct 21, 2015

I really appreciate all the help. The process is smooth and the folks at Willis make that possible. Thanks!

teacher

Oct 21, 2015

We were looking at the QX60, with two young kids, and we were treated with the utmost respect. The salesman was very kind and respectful. We were treated very well by all those in which we were in contact with.

Happy Customer

Oct 20, 2015

Willis Auto makes car buying easy. The sales people are friendly, helpful and professional. They are not pushy. The service department is very knowledgeable. We are repeat customers and have bought many cars over the years from Willis Auto.

JoAnn

Oct 20, 2015

Thanks to Willis Auto Campus I have a car. My car was totalled after being hit and a new to me car was necessary. After visiting around the city of Des Moines I came back to Willis and Nathan being the understanding young man he is found the perfect car for me. I am more than appreciative of the way I was treated with guidance and understanding in the world of newer cars after my 15 year car was no longer of service to me. I would recommend everyone looking for a car, new or used at least stop in and let the staff show you around. You will be glad you did.

Frank Bonish

Oct 16, 2015

Will always come back and will recommend this to my friends

Nancy Klar

Oct 16, 2015

Very good service. The waiting area was very nice especially getting great coffee

Rodney Davis

Oct 16, 2015

First Class Dealer. I have been a customer of this dealer ship for almost 40 years.

Beth Newhard

Oct 15, 2015

Staff are friendly and extremely helpful. Services explained and any questions answered. Nice waiting waiting area.

Jenny Blackford

Oct 15, 2015

Friendly service advisors, comfortable waiting room, received the service I asked for, short waiting time. Perfect appointment!

MINI Maniac

Oct 15, 2015

Needed new window motor and regulator. Made appointment easily, the work took promised amount of time, price was what had been quoted, quality of work excellent.

Paul Van Treeck

Oct 15, 2015

At oil chg last year I ordered a container of touch up paint for my '13 Lexus........never heard a response or received the touchup. During oil change on 9/25/15 I again order and prepaid for a touchup paint and was told by Laurie Kramper it should be available within 4 -5 days. I called Laurie on Mon 10/12 and left a message inquiring as to when I would receive my prepaid order. Have not received the paint or even a return call to my inquiry. How do you think I should rate you customer service? Also, why is there almost a quart more of oil on the dip stick than the full mark?

CarynW

Oct 13, 2015

I just bought my third MINI from Willis, the first was an older used vehicle, the second was brand new, and the third was a newer used vehicle. I trust Willis - they are honest, provide you with the best outcome imaginable, and they take pride in representing Willis and the MINI brand. I would not buy a guy of any make from any other dealer than Willis based on my experiences to date. I also love their service and their service model, with pick up/delivery of my car, the ability to have a loaner car for the day, and the way they return my car to me freshly washed.

Denny Linderbaum

Oct 13, 2015

Routine maintenance on my XTS. Love the car and Willis Auto Campus provided quality customer service as always.

Repeat customer

Oct 13, 2015

Ran through some yellow street paint. Willis detail shop got the paint removed and detailed my entire car.

Bennett Banta

Oct 12, 2015

Had car detailed. Apparently sat out over night and was very dusty. The windshield had some streaks and a few bugs remained. Overall a good job. My main complaint was the fee for use of a "loaner" car. When I purchased the vehicle I was informed there was not a charge. Apparently the policy has changed. I think the charge is beneath the dignity of the Willis dealership. If you purchase the vehicle from them it should be included. I sometimes have my vehicle serviced at another Lexus dealership with no additional charge.They seem to be following the lead from other industries where they nickel and dime you at every opportunity. This might be one small factor in my next purchasing decision.

Darrell E. Aldrich

Oct 12, 2015

Always done at the highest level. Everything was done as requested and beyond.

James Haney

Oct 12, 2015

Extremely easy and effecient! Was able to use the lounge to work while my vehicle was being serviced and the car was returned cleaned and washed after an oil and fitler change!

Mackenzie Thomas

Oct 12, 2015

Robin helped me from the start to the end. It took longer than expected but he kept me informed throughout the entire process. He was so helpful and made sure everything was done. When I came to pick up my car he knew that I had a very short amount of time to get my car before heading out of town. He had it washed and waiting inside for me at the time I told him I would be there so I didn't have to wait a minute longer than needed.

Nick Russell

Oct 12, 2015

I purchased an escalade from another dealership and didn't realize that it had any problems. I took the vehicle to Willis to have it checked over and they found several issues and safety concerns which needed addressed. They were very willing to work with me and get everything taken care of and took care of going back and forth with other dealership to help me out. Very impressed with the service advisor Shawn

Steven Howe

Oct 12, 2015

Everyone and everything went very well; The loaner vehicle was very nice and everything was done well and in the time allotted.

Timothy Luloff

Oct 12, 2015

There was some communication break down and things not taken care of when they called to say it was ready to go. Eventhough it was very busy Robin made sure it was taken care of before bringing it back.

Urbandale Lady

Oct 12, 2015

I do not bother to go to any other dealer. Willis is fair, compassionate and they acknowledge loyal customers. Loyalty is earned, today being local is so competitive my business is something they have earned.

Tim Kenyon

Oct 9, 2015

My 2000 Jaguar XK recently developed an AC problem. Brian and the other staff at the Jaguar service center took great care of my car. After diagnosing the problem, they noted another minor problem, let me know in a prompt manner what the expected costs would be and had it ready when it was promised. When I picked up the car it had been washed and cleaned inside (it was dropped off on a messy rainy day). After years of waiting to buy a Jaguar because of fears that service/minor repairs would be a problem, I can't say enough about Willis Jaguar and Brian. They take care of my car the way it should be done - - like it is being driven by a member of their "family" . I just wish I hadn't put off buying a Jaguar....

Dan Corbin

Oct 8, 2015

We didn't purchase our Mini Cooper from Willis but we have been getting it serviced at Willis. The Mini service department is top notch. The folks at the service desk are well informed and very easy to work with. I am glad to recommend the Mini service department based on the quality of the service we have received.

Stacey Tucker

Oct 8, 2015

As soon as I pull into The Cadillac service department ....the smiles from everyone abound......!When I walk by Mr. Jeff Willis' office looking for my automobile agent DeeNee....I say "Ola" .....and he says "Ola" back...that is SWEET.I can't mention each name for fear of missing even just one....but everyone that I have dealt with in this service department throughout the years has been professional...thorough...kind....detailed and has consistently followed through. Besides, I feel PAMPERED FROM THE MONENT I PULL IN. YES I DO! AND SERIOUSLY?....I'm glad to see them and hear about their families and what they've all been up to....as well as their interest in my sons and I:)IT SHOWS AND I FEEL IT!!!! You might say it's a all about money.....NOPE....it's about excellent service....besides...how much can an oil change and a tire rotation cost.....It's called RELATIONAL AND GOING ABOVE AND BEYOND TO BE OF GOOD SERVICE TO ALL THAT ENTER.They are GENUINE AND AN ASSETT TO THE BOSS AND THE WILLIS COMPANY. Thank you Willis Auto Cadillac department.AND MOSTLY...THANK YOU DEENEE AMADEO....YOU MAKE ME SUCH A PRIORITY AND TAKE SUCH GOOD CARE OF ME. I AM SO GRATEFUL!!!!!I think THEY ALL follow your lead DeeNee:)FondlyStacey Tucker

Myra kness

Oct 6, 2015

Great sales woman with lots of patience! Donna was the best! All the staff were helpful and friendly. The pick up and deliver service is a remarkable opportunity in this busy world..

Richard Okland

Oct 6, 2015

It is always Second to None! Our 1st experience with Willis Cadillac was when we traded in our 2012 Cadillac for a 2014 Cadillac CTS AWD. That day will never be forgotten by me or my wife Kim. Gosh, we thought we were Royalty. Jack Pearson was very Professional.

Robert M Rooney

Oct 6, 2015

Purchased a new QX60 and could not be happier if the entire process...from the sales man to vehicle checkout. Everything went smoothly.

Tina

Oct 6, 2015

This was my first experience with Willis. , they had the best service I have ever recieved! Fast, friendly, Along with the great service the men who was working made it easy to ask questions and get the answers, they have the whole package great service along with wonderful customer service!

Lavon Neely

Oct 5, 2015

After many purchases with another make of car I decided it was time for something different something FUN. Donna was my sales person and made the process comfortable from the first visit. I test drove two different times and really liked the Mini Cooper. Donna also helped me work with the graphics options. I just LOVE how my new Mini turned out. I could see this the Mini Cooper becoming my next repeat make purchase.

Terrance Slattery

Oct 5, 2015

Our experience on having our Lexus serviced was great. They got us in and finished the job when promised.

Gracie01

Oct 4, 2015

Staff was very considerate and helpful . Awesome dealership to deal with.

Russell Currier

Oct 2, 2015

Again it was a routine apt for lube-oil change-filter plus replacement of light bulb. Loaner car available and much appreciated. Complimentary coffee while waiting to both check-in and check-out. What can I say? All is well at Willis Auto Campus as you remodel and maintain such a high level of customer satisfaction. Russ Currier

Allison

Sep 29, 2015

2010 Cadillac SRX had water leaking into the inside floor because the drain hose on the roof was disconnected. I bought the car used and this issue had been fixed with the previous owner and was now happening again. The GM recall had been closed for this issue and was only offered in certain states and Iowa was not on the list....?! Sharon did everything she could to make sure I did not have to pay for this fix (which was $400), since it was recalled before and is a design flaw. Willis really puts customers first, I wouldn't go anywhere else for car service. THANK YOU SHARON, YOU ROCK!

Marie S

Sep 29, 2015

The service is as always great. Laurie assisted us and very helpful and patient.I will always go to Willis for my repairs. When I am ready to buy another Lexus, Willis will be my first choice.

Michael Weil

Sep 29, 2015

I was in and out in two hours with the car selected, detailed,filled with gas,and all the paper work done.

Jimmie Duncan

Sep 28, 2015

Couldn't ask for any thing better. Your service precedes your reputation.

Jason Olson

Sep 25, 2015

I was greeted with a smile by all! I was called with explanations!

John Casey

Sep 25, 2015

Good Job! Thanks very much. Work accomplished in fine time. When I pulled out I noticed computer not functioning. I went back in and one of the reps came out and attempted to correct but couldn't He summoned another and also could not correct item. Got a Tech and in matter of minutes he had it corrected and I was on my way.

Karthikeyan

Sep 25, 2015

Good and wonderful service............................

Stan Harlan

Sep 25, 2015

I've owned and had service from Willis since 1983 and they continue to maintain the highest standards of customer service and repair.

Terrance James

Sep 25, 2015

The service dept. did very well for me. They picked up my vehicle and then brought it back to me. Great job by them.

Todd

Sep 25, 2015

They did a great job. I needed new tires and they suggested Pirelli which had a rebate as well.

pudgiepup

Sep 24, 2015

I bought a 2014 M-B ML550 SUV. I had seen this on the internet and drove to Des Moines to see and drive it. Everyone I dealt with, from the girl on the telephone, to the salesman and finance guy, were super to work with. If you live within 2-3 hours of the dealership, it's worth looking to see what they have. They have a ton of cars and they seem to genuinely appreciate your business. You can't go wrong dealing with them. Altho, you could do worse somewhere else!!!! (The Mercedes dealer in Omaha had no one come out when I stopped to look at what they had. I was on the lot for 20 minutes. Their loss)

Edna Chedester

Sep 23, 2015

I just bought my 2nd used Toyota Corolla at Willis Auto Campus. The first one was a 2008 and the current one is a 2014. I had the same sales person, Steve Radke, who goes above and beyond making things go smoothly. The people are friendly and helpful. I would suggest Willis Auto Campus to anyone looking for a used or new vehicle.

AC

Sep 22, 2015

First time experience with the collision center. Very impressed with their customer service Beth was very nice and professional. Service and repairs were done on time. Did a great job by going the extra mile and cleaning the car inside out Would definitely use their services again

Hyundai-ia

Sep 19, 2015

I have typically hated the game playing at most dealerships and have usually been dissatisfied with the level of honesty and professionalism, (stereotypic used car sales) but I had an upfront and business like experience at Willis. I appreciated that.

Nancy Cobb

Sep 19, 2015

The service department had terrible communication about when my car would be returned. For the amount of money I had to pay for the service, I should be able to expect prompt communication and more information when I call in.

Willard Boyer

Sep 19, 2015

I made an appointment - early am had vehicle serviced I waiited in excellent surrondings - vehicle was ready in less than the one and one half hours. paid for services and went home.

Curt S

Sep 18, 2015

Excellent service as alwaysSharon J idoes a great job

Craig Johnson

Sep 17, 2015

Marvelous as usual On time, no issues, great loaner vehicle.

Joan Burns

Sep 17, 2015

I have had some problems with my CUE screen graphics, the 1st time I had service on this issue they couldn't duplicate my problems but did rectify by updating this aaccessory..Then the entire CUE screen graphics went wild and I lost all use of this screen.The screen gave me a notice that it was updating??? but initialization failed, then some other message..I had the dealership (not repair) look at this and didn't know what it was..So I had service take my car and they were stumped too but once a call to GM was made, all was well and although it took from a Thursday to Tuesday to repair, they took care of the problem w/o further issues.I had the use of a 2016 SRX while my car was being repaired so I was Happy..

Russell Richardson

Sep 17, 2015

it would be very difficult to find a better dealer.

Dave H

Sep 15, 2015

OK over all. Kept wanting to drop off the vehicle early on my way to work. The serivce scheduler seemed to have a difficulty with the concept and that I should show up at my appointment time. The serivce manager had no issue with me dropping my vehicle off early and in fact, they were abe to to get to the warrantly work even faster. Well done overall!

Sheldon Shen

Sep 15, 2015

Weht to Willus for oil & filer changes, along with tire rotation and 20K visual checks. I was in and out in under 90 minutes. The car exterior had been washed with driver and front passenger areas vacuumed, but the rear was untouched. Overall the experience was pleasant despite the ongoing service area rennovations, so the wait room was temporary. Still the wait room had complementary Keurig services, bottled water & sodas and some light snacks, but no donuts like many other local dealership service areas. Skylar, the service rep was friendly and knowledgable. He booked a return appointment to replace a small panel cover (left off on prior visit), which was out of stock. When I returned home I noticed a tire stem cap was missing, so I'll get that replaced as well on this next visit. Hope it is in stock.

Carrie Mick

Sep 11, 2015

I purchased my Mini Cooper from Willis and always receive excellent service from their staff when I go in for regular maintenance.

Jane Page

Sep 11, 2015

Sharon is friendly and amazingly helpful! Everyone I have ever encountered has been friendly..

Jason Mrachina

Sep 11, 2015

My wife and I bought two vehicles from Willis. Our experience was one of exceptional service, fair prices and great selection. Our salesman, Jon, and his manager, Chris, were both excellent to work with.I would recommend Willis for any buy or lease whether it is for a new car or a used car.

A loyal customer

Sep 10, 2015

Dealership is reliable, friendly and accommodating. Have done business with at Willis for years.

David Nagel

Sep 10, 2015

Great job as usual. Appointment easy. Checkin is efficient. Service professional.

Vonnie Runkle

Sep 9, 2015

I needed my Lexus serviced. Willis picked up, serviced and returned. I have had repairs done in the past and very pleased with the results and customer service.

Scott & Susan Bowman

Sep 8, 2015

Enjoy visiting with the service staff. They treat us folks like we own a Rolls !! We really like the option of renting a new car when service time comes around. Keeps us current on new models & it"s a blast to drive the latest models. Continued success because your doing things right!!!!!

Donald Young

Sep 7, 2015

First class!!! Willis Auto Campus provides the BEST in all aspects of an automobile experience. They are like no other.

Charles Luvaas

Sep 4, 2015

Sales team was excellent and willing up help to make buying a new car enjoyable experience.

Mark Engelbrecht

Sep 3, 2015

First time to use the body repair shop at Willis, and I enjoyed the same quality,of service experienced over the past years with the Volvo shop.

Ronald Peterson

Sep 3, 2015

Waited on promptly, employee took me home and my car was delivered when the work was completed.

Sharon Hill

Sep 3, 2015

I was so impressed with my first visit! Your facility is so clean, and the employees were very courteous. The sales people were informative without being hard-sell. The service department waiting area was very comfortable with a wonderful variety of beverages and snacks. The service department was the main reason for my visit, and they treated me like I was a guest not a customer. When I'm ready to trade vehicles, I know exactly where I'm going.

Robert Kranovich

Sep 2, 2015

Service work completed on time. Willis Auto is a very customer focused organization and would definitely recommend to anyone needing service on their vehicle.

Deanne Knaack

Sep 1, 2015

They got my car fixed same day since I live out of town. They did great!

Annette Andersen

Aug 29, 2015

Dealt with Robin..he is nice down to earth guy to deal with..is honest and professional..love dealing with him and everyone else there...very courteous service at all times we have been there.

Susan Heathman

Aug 26, 2015

Always a great experience at Willis Auto! Friendly people, excellent service!

William Walljasper

Aug 26, 2015

Everyone was very professional and did not push you into a decision.

Marilyn Kruse

Aug 21, 2015

Your service offered to come get my car and take it in for the service appointment and then return it all cleaned up is wonderful! I SO appreciate that you do that. The fellows picking up and returning my car are also very pleasant!

Haley Graham

Aug 20, 2015

I bought a Chevy Colbalt from Kerry. He was a great salesman. He really knows his stuff. Made my first time purchase smooth and easy. The finance department also took great care of me. Thank you. I will be a repeat customer.

Sheiry Slycord

Aug 15, 2015

I have had my car for 2 years. Past visits have been rather mediocre - slow, not very pleasant staff. I really expected more. This last visit to the service department was by far the best experience ever. The lady at the service desk was very pleasant and my service guy was exceptional. Keep people like this.

David Claypool

Aug 10, 2015

Excellent experience. Work on the car was completed in advance of the expected time. Customer waiting area was clean, comfortable and well equipped.

James Handsaker

Aug 10, 2015

I have always had a great experience working with the polite, helpful and knowledgeable staff at Willis. I am also always pleased to have my car returned cleaner than it was brought in. No other dealership I have worked with has taken such care. Thank you. Judy Handsaker, Story City

Stephen Allen

Aug 8, 2015

Sharon Johnson is the best. You need to keep more people like her vs turning service writers all the time.

Michael Janning

Aug 6, 2015

Very friendly and helpful!!! Willing to accommodate a busy schedule!

Scott Boyd

Aug 6, 2015

All expectations met, as usual. ......................................................................................................................................................................................................................................................................

Sue Aspengren

Aug 5, 2015

I brought my Escalade in for a small interior repair a little over a month ago. Your service staff went above and beyond and definitely gave my ride the full treatment! They found quite a few things that weren't working correctly and fixed each and every one of them! And it was all covered under warranty so huge shoutout to Cadillac! Your staff was incredibly courteous and professional! You should be very proud of them! Plus I was given an amazing loner vehicle for two days while mine was being repaired! I have told everyone I know about my service there and that I will never own anything other than a Cadillac in the future but I will definitely purchase that new Cadillac from your business due to your impressive service department! Sincere, Sue Aspengren

Carter

Aug 4, 2015

The service provided to me at Willis Cadillac was beyond perfect to say the least. As a recent college graduate I was able to be suited with a car that fit my wants and needs in just the way I imagined them. I would recommend anyone looking to purchase a new or used car to go through Willis if they really want the best service possible. I can't thank the sales people provided to help me enough for the deal and car I now have and absolutely love. Thank you.

Louis Rodgers

Aug 3, 2015

With a left front tire blowout on a hot afternoon you roadside serviceman took excellent care of us and the shop followed through with prompt and courteous replacement. Couldn't be beat for all around service and care.

Tom Grogan

Jul 31, 2015

The car was taken care of nicely. I didn't need a loaner, done and on my way.... thanks!! You ALWAYS - do a superb job down to every little detail. Thanks - Kurt! A fine ADVISOR!

Jessica Zimbelman

Jul 29, 2015

I was promptly taken care of by a professional staff. I will go to this dealership for all my Cadillac services and anything else that needs fixed on my vehicle. The staff took excellent care of my needs while my vehicle was in the shop and updated me on the progress.

Austin

Jul 27, 2015

Over the years I've had three of my vehicles serviced at Willis and their customer service is unmatched by almost any other shop I've dealt with. They're always very helpful, always very clear about what does and doesn't need to be done and always very accommodating with courtesy drivers and loaner vehicles.

Russell Currier

Jul 27, 2015

Well I was pleased with the 30K mile service and LOF. Loaner car much appreciated. Washed and cleaned up at end of service day. I could not be happier.

Alvin Pokorny

Jul 20, 2015

The employees were very friendly and helpful. We got a loaner car and did our errants in DesMoines. The service work was done while we were gone and our car was ready when we arrived back. Shane was very good in explaining everything to us. GREAT FRIENDLY SERVICE.

Craig Johnson

Jul 20, 2015

The process was the same as always. Timely and Complete. No surprises.

Richard Blane

Jul 18, 2015

I brought our 2012 SRX in for service. We are nearing the end of our courtesy 50,000/5 year warranty and our Service Consultant Sean Gilbert asked all kinds of questions trying to find any little thing that could be taken care of before we reached that limit for free service. You ended up keeping the car for the day and really checked every concern I told Sean about. It was very appreciated!

Sherry Dieleman

Jul 17, 2015

As always the service at Willis was excellent. My concerns were addressed and taken care of in a timely and professional manner. I left completely satisfied and happy. Kudos to the service staff at Willis!

Jim Ballalatak

Jul 16, 2015

We had an appointment..got the car in, left for personal appointments elsewhere and returned to a finished vehicle..we are completely satisfied with the work plus the extra's that was done.

Elaine Mason

Jul 9, 2015

Willis always comes through for me. Had a rush to make some repairs so I could drive to Colorado for a wedding in two days. In the rush, one item on my list was missed. They called to see how things were, I mentioned the noise had not been addressed and they pulled me in the next day at my convenience and made the repair without charge. Willis, you rock. Elaine Mason

Gary Witkovski

Jul 8, 2015

The service representative was very attentive when I brought my vehicle in. The problem was diagnosed later that day and my vehicle was repaired by the following morning. I am very happy with the quality of work that was done on my vehicle.

Janelle Baker

Jul 8, 2015

when called to schedule service appointment, my requests/information taken and entered in Willis computer wasn't what I had told the gentleman taking my call. Service manager got it correct. Escalade was well taken care of and the only service request that wasn't totally resolved was the cooling seats, and it was adjusted and being watched. Was informed is working properly but doesn't seem to cool well, will take it up during the week so service manager can go over it with me so they know exactly what the concern is. Still....I am very pleased and love my Escalade.

Roger Hull

Jul 7, 2015

I needed my XTS Serviced and this was accomplished in good time. I didn't need a loaner this time. Robin was present and he is outstanding. They found in the inspection that the LR Shock had failed and was leaking so Robin made arrangements to accomplish This with a good portion of the exspense covered under warranty. I am very lucky to have found Willis Auto campus for all my automotive needs, Thank You Willis!

Jodi Aldag

Jul 2, 2015

I have been a customer for years as well as my parents and grandparents before me!My loyalty to Betts/Willis has never changed.I always have great service and have gotten to know many people there! It a great dealership!Thank you !Jodi Aldag

Kent Rotert

Jul 2, 2015

My Salesman was very pleasant and knew his cars very well, I had come to the lot to look at three different cars from three different companies. He took care of working with me on all three of the cars and was able to answer all my questions. The sales and purchase process was very easy and friendly. I had heard how great the service and support was at this dealership and it lived up to those high expectations.

Wade Fowler

Jul 2, 2015

Excellent experience. All personnel very friendly and professional.

Lance C

Jul 1, 2015

Sales person that we had was new so there was limited knowledge about the vehicle. Also had to ask to get the car cleaned and fueled after the purchase. So that aspect of the sale could have been improved. Everyone else at the dealership was very helpful, welcoming and well educated about there products. Overall, it was a great buying process and we will definitely be a repeat buyer in the future.

Pauline Orban

Jul 1, 2015

Kurt Larson, Service Consultant, at Willis Auto Campus, arranged therepair/replacement of the weatherstrip on the left front door of my car in a timely manner. Kurt also arranged the multi-point inspection andcomplimentary car wash for my car. During the multi-point inspection,the service technician,Matt Trumper discovered the left rear shock wasleaking and Kurt proceeded to order this part for installation as soon asthe left rear shock components arrived. I would rate both gentlemen asexcellent in their provision of service during my visit today at Willis Auto Campus.

Jodi Bellizzi

Jun 29, 2015

I began taking my Cadillac to Willis one year ago. The service is personal and professional. Very pleased with the service area and the body shop.

Al Tokheim

Jun 24, 2015

This was a routine oil change appointment for my 84 year old mother's car. As I have come to know over the past two decades, Willis did their usual outstanding job of making things simple and pleasant. This is especially important when dealing with a senior citizen

Bruce Steingart

Jun 24, 2015

Best car purchasing experience I've ever had (and I've bought a lot of cars recently)..Thanks Sean!

Melissa

Jun 21, 2015

I went in for an oil change in my mini hardtop. Test drove the mini countryman. Ended up buying a new car :-)

Chuck Rassieur

Jun 17, 2015

We are traveling from California, and had some damage to the front end of our car from debris that fell off a truck into our lane. I was treated very courteously by Ryan Tokarz, and when the work was completed he had even painted scrape marks on the bumper even though we had not discussed having that additional work done. But, he had it done anyway at no extra charge! Then, because it was raining he said I could bring the car back in a couple of days to see if the bumper and paint needed further touch-up. Willis and Ryan Tokarz exceeded expectations, and I am very pleased!

Dale Crouse

Jun 17, 2015

Everyone I came in contact with was more than helpful, very respectful,etc.I would not hesitate to recommend this dealership to anyone. The service was quick, and I made it to my appointment with time to spare. Thank You!

Elaine M.

Jun 17, 2015

As always, our service with Willis was exceptional! When we were surprised by a "Service engine soon" light, we called and were able to make an appointment the next day. Since the issue on our 2004 DeVille would take three hours, Sharon made arrangements for a loaner that was a perfect fit for us. She quoted a price for repairs that was the amount we payed when the service was completed. We have always been treated like friends at Willis and are truly comfortable and confident when taking our vehicles in for any service. We know we can trust the Willis staff to provide top quality service any time we need it and have recommended that our friends take their vehicles to Willis, as well. They are often surprised at the level of service offered on a regular basis at Willis Cadillac, such as pick up service, wash and wax with any service, loaner vehicles, etc. So was I when we first brought our Cadillac in, and we still appreciate having such quality service available. Jerel and Elaine M.

Richard Michael

Jun 17, 2015

After making an appointment via phone, email confirmation was wrong. Tried to correct using the online form. Also unsuccessful. Second phone call made, also unsuccessful. Third phone call worked. What a waste of time! Suggestion, the person making the phone appointment should slowly and carefully read it back to the customer in case a correction is needed right away.

Russell Richardson

Jun 17, 2015

The service and people are great. I highly recommend this dealer.

Joan Burns

Jun 14, 2015

As usual my experience with the Willis Auto Campus Service Dept was great. The service consultant Sharon Johnson is great to work with and she is always pleasant and business oriented.She always makes sure I am aware of what my car needs or doesn't need. Sharon goes out of her way to make sure I am satisfied with her explanation and service...Good job and Sharon Johnson is a good asset to Sillis Auto Campus Service area..

Barney F.

Jun 12, 2015

Highly recommend. They are honest and reliable. The personal are very polite and extremely helpful. Don't waste your time anywhere else. Thanks Willis.

Eric Dang

Jun 12, 2015

The staff (Jake) was very helpfull. He gave me a call to update what was going on... Thanks Jake, you are awsome!!!

Dennis Howell

Jun 11, 2015

Not a whole lot to say. Willis Cadillac does everything right, from the time you enter the service doors until you drive out of the service dept. This is how they have always done. The sales dept and parts dept also work this way. Willis is all about taking of your concerns.

Jim Ballalatak

Jun 11, 2015

Had a flat and the car never had a spare, called OnStar and they got ahold of Willis dealership...fast service, Matt brought a spare, changed tire, we went to the dealership and they gave me a loaner car that was comparable to mine and called when the work was completed on Monday. Thanks to all at Willis Cadillac...this was the first time I ever needed help along roadside and they came to my rescue quickly and very pleasant all thru this process.

JoEllen Watts

Jun 11, 2015

The Willis dealership provides impeccable service. They provided great service at a good price. They are accommodating and professional. They have great communication skills. I have bought cars from Willis and have had cars serviced and repaired at Willis and have never been anything but happy. I will continue to use Willis and recommend the dealership for sure!

Colette Klier

Jun 6, 2015

I had a couple rear fender dings repaired & the representative found a loaner car for me so I could have transportation while it was being fixed. He didn't have to but he did. It's the little things that make a difference. This dealership always goes the extra mile.

Carol Lynn Peterson

Jun 5, 2015

personable accommodating through happy clean this is enough!

Charles Vanmeter

Jun 5, 2015

Friendly, helpful staff. They made it an enjoyable experience.

Linda Snethen

Jun 5, 2015

Pleasant staff, clean, comfortable waiting area, and timely. I can't think of any suggested changes!!

Merle Boeve

Jun 5, 2015

I was in for a regular service and as always was made to feel appreciated and welcome. I've never had a bad experience at Willis.

Sue Aspengren

Jun 2, 2015

Service department was incredibly friendly and helpful!

Burl Pierce

May 28, 2015

Beginning in 2010 my wife and I have purchased three new Lexus vehicles from Willis Auto Campus. The manner in which we were treated both in purchasing vehicles, and the service on those vehicles is our reason for returning both to purchase, and have the vehicles serviced at Willis Lexus.

Cecelia Kirvin

May 26, 2015

very kind to provide service when it works best with my schedule

Dennis Moon

May 20, 2015

As always, it was a positive experience. Robin and Sharon always take good care of me. Very satisfied in the way Willis takes care of all 3 of our vehicles.

Ross deBuhr

May 18, 2015

The customer service staff at Willis is always cognizant of the needs of the customer. They are always helpful and knowledgeable with the process as it relates to the repair work needed for your vehicle. Their Cadillac service / repair department gets the repair done correctly the first time; always.

Sheila

May 18, 2015

From the email and phone call I received letting me know it was time for a service to the actual service I was very impressed. First time customer of Willis with my new 2015 Lexus RX350 and I am completely satisfied!

Patrick K

May 17, 2015

I was greeted as soon as I pulled into the car port by a service agent and directed me to my technical consultant. The consultant confirmed what I wanted done my truck and took me a clean and nicely furnished waiting room.

EFNewman

May 13, 2015

Jeremaih & the lads had my new guage set installed & programed in a timely manner.. I cannot recommend this dealership high enough!! Very professional. Many thanks...

George P

May 13, 2015

If you ever want to be treated like a very valued customer, go to Willis Auto Campus. I recently had my Lexus SC430 recalled for warranty work. As always, my experience we excellent. They greeted my by name when I pulled in to their very clean service receiving garage. They already had the service ticket prepared. They were clear on how long the repair would take and arranged for one of their drivers to take me home. While I waited in their very nice waiting area with free coffee and snacks I took the few minutes before the drive came to read the newspaper. The driver was very courteous and in just a few short minutes was back home. Later, they delivered the car to my home. It can't get any easier than that.

Monica Sullivan

May 11, 2015

Beautiful facility, easy in, quick response, professional, kept me up to date on the status of my repair. Would definitely recommend and return!

Richard White

May 8, 2015

As always, the service at Willis is excellent. I visited the dealership because of a headlight problem. Michael Jach, the service tech took action. He provided a rental and took care of the problem promptly. He called me when the repair was completed and I returned to the dealership and picked up my very clean car very satisfied.

Flaherty

May 7, 2015

The tire side wall blew out while sitting in a parking lot waiting for the Feed store to open. I called mini road side assistance. They came picked up the car and brought it to Mini. Mini service called when the car arrived and spoke to me about what needed to be done. They quoted an estimate and would call back when the job was finished. They called back within a few hours with the total matching the estimate. The best part! They got the car back to me (in Ames) before the end of the work day so I could get my kids from Day care and get . I did not need to get a ride from friends from work to daycare and home. Mini service is AWESOME.

Lyle L. Simpson

May 7, 2015

Willis Auto Camus provides the highest quality of Excellence

Stacey Tucker

May 7, 2015

Each member of your service department has consistently gone above and beyond what I could have ever ask for. I purchased my 2011 Escalade from DeeNee Amadeo, and I must say that I feel that she watches over everything concerning my automobile. She's on top of it!!!!Everyone at Willis Auto Campus, from my personal experiences, are professional, sincere and mostly so very kind!I am so thankful to have purchased my car at your company......I had never experienced any of the above from any car dealership in the Des Moines area!So, thank you so very much.Stacey Tucker

Jerry Stilwell

May 5, 2015

I always get good service at Willis Auto Campus. I know that whatever the problem is, it is going to get taken care of in the proper manner. They always stand behind their work.

Victor Ayers

May 4, 2015

Very helpful and friendly staff. The minute I pulled into the service area I was greeted. I made the appointment online so once they looked up my car they knew what I was needing, also asked if their was anything else they could do for me. Will be a repeat customer and thanks for the free car wash.

Gary from Waterloo

Apr 29, 2015

This was a warranty situation that they took care of with no questions asked.

James L. Little Lieutenant Colonel, US Army (Ret)

Apr 28, 2015

Willis Auto, continued to exceed my expectations. Service Consultant Sean Gilbert who is new to me did a great job and he should hear that from you. Great job on my factory recall and service to my auto... JLL

Mike Hafner

Apr 27, 2015

We just purchased a car from Willis Lexus and are very pleased with the experience. Jay Gartman was a pleasure to work with. He was very helpful and answered all of our questions. Thanks to everyone at Willis Lexus for their professionalism and kindness.