Used Cars for Sale at Acura of Boston in Brighton, MA

ewalshrdh

May 2, 2016

I drove home this evening in my new Acura TLX, my second purchase from Acura of Boston. Randall made the entire experience a positive one. Randall was helpful, courteous, knowledgeable, and very professional. His manager, Curtis, was also excellent. I would highly recommend Randall and the dealership to anyone looking for an Acura. I love my new car!

06s11a1222

Apr 18, 2016

Worst experience i ever had with a dealership. Went in to look at and buy a certified pre-owned 2016 ACURA RDX. Unfortunately, it got sold while i was taking to the sales person. While i was leaving, the general sales manager (Curtis) comes with a sheet that had the breakdown which included the car selling price(which was 1000$ more than true car dealer) my trade(which is couple of thousand dollars than kbb), taxes and fees(another 1700$(this is taking out the trade tax amount)) and everything in there coming upto 37000. He kept giving me numbers starting from 37000 to finally 32500.I was really was looking to change the car. I had to think about this so i left the dealership and after a couple of days when send an email to confirm that 32500 is the final amount, suddenly the sale manager takes a complete U Turn. He takes 3 days to get back to me and say taxes and fees are not included. And on top of it, since i have been trading in my car, the taxes for the trade amount should be taken off, but he says no. I have to now pay taxes for the whole 32500. So he now comes up with a figure 34500 and that too only if i am financing with ACURA(because acura will give 1000$ as down pay if financed through acura and 750 rebate for trading in a mercedes). Completely bizzare!! Why trick me into something that you cannot offer and waste my time.Never will i recommend anybody to this dealership. They will just trick you into a deal and if you don't ask and read through your offer and everything, there is a high chance that you will be paying more than what you think you are.Never will i go back. No good at all!!

ABDUL AZIZ KHAN

Apr 14, 2016

The dealership messed up my title information. Inspite of me providing them all the documents before hand and stating very clearly that I have financed from DCU, they did not state DCU as the primary lienholder during title registration. I was handled by 2 different managers who never talked to each other before submitting my case to one another. I finally got a cal from a third manager who said that I would have to visit them again with my title documents so they can rectify their screw up. The funny thing is that he came to know that Acura has messed up when he was closing the books for the month. So, he was also not informed by any of the previous managers of the situation.

Herb

Apr 1, 2016

We purchased a new RDX at the end of the Quarter. The dealership was quite busy, but we had the good fortune to be introduced to Randall Mathews as our sales person. He is clearly well informed and among the most personable sales professionals we have worked with in the auto industry. His knowledge of Acura of Boston's complete inventory and of the RDX in particular was impressive. After a thorough test drive, Randall showed great patience, had useful advice, and a wonderfully non-aggressive demeanor as we sorted out colors and option packages. Once we had agreed on a price, we discovered that we did not have enough time to complete the process. Randall volunteered to come in the following morning (which we later learned was his scheduled day off) to wrap things up. When we arrived at 8:30 he had the car all ready, including the added options. He did a great job setting up and familiarizing me with all of the electronics. I think I know more about the functionality of this new RDX after his tutorial, than I knew about the Acura TL that I had just traded in after several years of very satisfied ownership. He is a great ambassador for Acura and any dealership or Customer would benefit by his professional customer service. As we were driving off the lot in our beautiful new RDX, I noticed in the rear view mirror, Randall running to catch us. I had left my FastLane transponder in the turned in vehicle... Randall's sales manager, Curtis Hamilton, was also terrific to work with.

Herb

Apr 1, 2016

We purchased a new RDX at the end of the Quarter. The dealership was quite busy, but we had the good fortune to be introduced to Randall Mathews as our sales person. He is clearly well informed and among the most personable sales professionals we have worked with in the auto industry. His knowledge of Acura of Boston's complete inventory and of the RDX in particular was impressive. After a thorough test drive, Randall showed great patience, had useful advice, and a wonderfully non-aggressive demeanor as we sorted out colors and option packages. Once we had agreed on a price, we discovered that we did not have enough time to complete the process. Randall volunteered to come in the following morning (which we later learned was his scheduled day off) to wrap things up. When we arrived at 8:30 he had the car all ready, including the added options. He did a great job setting up and familiarizing me with all of the electronics. I think I know more about the functionality of this new RDX after his tutorial, than I knew about the Acura TL that I had just traded in after several years of very satisfied ownership. He is a great ambassador for Acura and any dealership or Customer would benefit by his professional customer service. As we were driving off the lot in our beautiful new RDX, I noticed in the rear view mirror, Randall running to catch us. I had left my FastLane transponder in the turned in vehicle...Randall's sales manager, Curtis Hamilton, was also terrific to work with.

RFI

Mar 23, 2016

Randall Matthews answered all our questions and seemed very eager to please. He is a bright young employee whom we enjoyed meeting and working with. This purchase is our fifth from Boston Acura. Kind and knowledgeable professionals like Randall are the reason we keep choosing to return to your dealership. We also enjoyed meeting and talking with Bob in the service department. He gave us the complete print out of all work done on our gently used 2016 MDX. I look forward to seeing him for the first oil change.

camsha23

Mar 23, 2016

From the start Randall was very helpful and pleasant to work with. He was earnest in his answering of our questions and concerns, and always made himself available to us. I will definitely recommend him to others if they are in the market for an Acura.

WRF

Mar 10, 2016

Randall was extremely considerate to the fact that I had a small amount of time to get the deal done. He expedited the process while remaining professional and informative. There was no high pressure sales pitch and he answered all my questions. I would highly recommend Randall and Acura of Boston.

Kathy Khang

Mar 7, 2016

Went to purchase an Acura RDX. Sales and finance personnel were horrendous. Sign all documents and put cash down for vehicle and thing went well.. The next day I went to swap my trade in and take the keys to new car, The finance refuse to give me my vehicle stating I would need to put more cash down in order to take vehicle home. I refuse to put any more cash down since and then the finance manger Jose come telling me that I'm better off taking my business else where.. After 6 long hour there arguing about the sudden change finally got the car home after my husband had to leave work and speak to them.. When service time came made an appointment of 1 week in advance for 9am. Took car in a 9am for oil change and mirror adjustment, vehicle was not release until 130 pm.. Services excuse was that a associate call out sick and many other clients came in all at once. An oil Change and mirror adjustment does not take 4 hours and 30 min to do. --------Was ask to bring vehicle back to fix the mirror as a courtesy for the misfortunate service experience. Agree to bring vehicle if the rental came with the same space complicity to use since the children had a soccer game over the weekend. Service manager Eddie agree stating a Suv rental would be reserved. Went to pick up rental and there was no suv. The sales and service department is inconvenient and full of excuse. Worst customer service.

dah123

Mar 3, 2016

My husband and I recently leased a new MDX and were very pleased with the professional and friendly service we got at Acura of Boston. Randall Matthews, the sales associate who helped us, was very easy to work with, courteous, attentive and knowledgeable. This was our third sale or lease from Acura of Boston and we highly recommend both the dealership and Randall. The whole team there is very helpful, approachable and warm. A great atmosphere and they really do try and make you feel comfortable--although they are obviously there to make sales, they do not pressure you and they work with you. We are loving our new car!

RPS

Mar 3, 2016

Randall was friendly, responsive and extremely knowledgeable. He was a pleasure to buy a car from and would highly recommend him and Acura of Boston.

PMWilson

Feb 27, 2016

The process of buying a car can be very stressful and you don't need a pushy salesman making it worse. Randall Matthews made the whole process so easy. He could answer any question about the car, and he guided us through the process, without making it feel like he was pressuring us to buy something we didn't want. The sales manager Curtis was also excellent.

loredana simpson

Feb 26, 2016

recently my wife and i were searching to buy an acura mdx. We made an appointment at our convienence to test drive the car we were interested in and it was warmed up and waiting for us when we arrived . Our salesperson randall matthews was waiting with a smile and a handshake . Randall then proceded to go over the extensive list of features and functions of the specific model we were going to drive . He was very informative and well versed right down to the smallest details . At that point we realized that we had chosen the right dealership for us . After the test drive we sat down with randall and discussed pricing for possible purchase . My wife negotiated back and forth several times to get the best deal . At that point the general sales manager came over and introduced himself and took a seat at the negotiations. After a few minutes we were able to come up with a price that worked for us and the deal was done . The finance guy was excellent and within a half hour we were done with the purchase . Upon picking up the car randall sat with my wife and gave her some instructions on how to operate all of the technology and functions which was quite detailed and informative. As a whole it was the best experience ever for purchasing a vehicle. I will talk highly to anyone interested in an acura to go to Bernardi acura of boston !

Michael M

Feb 23, 2016

Randall Matthews was very helpful and courteous. Randall was very patient explaining all the advantages of these features. The purchasing experience was smooth and pleasant, in large part due to his professional demeanor.

bogo78

Jan 26, 2016

After many many years of being a Mercedes owner it was time for a change. A friend of mine told me to go check out Acura and on a early Saturday morning I did just that. I had the pleasure of working with Dumitru from the dealership. He was a very nice and polite but not only that he did not do any aggressive or pressure sales. He took the time to explain the difference between a lease and owning and the pros and cons of both. I always owned a car and the lease option was intriguing to me after a few hours of showing me all of the different lease options we decided to go with that. The thing i liked most about him was that he was patient and also took the time to explain all of the different options as well as educate me in the pros and cons. I would highly recommend if your looking for a no pressure straight shooter then this is the guy to talk to. I was presently surprised.

suzyw

Jan 21, 2016

Our salesman Rick Cordner made our experience relaxes and seamless! Highly recommended!! Rick was knowledgable and friendly and not pushy at all! We love our "new to us" RDX!

Dani.warrior

Jan 20, 2016

Our car buying experience was very pleasurable thanks to Ed Martens & Travis McCarthy. Ed was very friendly, had very good knowledge of the cars, made us feel very comfortable. Travis made our negotiation phase very easy, he was very friendly and professional & he made sure we left with the car we wanted and the price we wanted. 5 stars for the overall experience with the dealer.

JC8890

Jan 13, 2016

I have purchased many cars over the past 25 years and my most recent experience with Ed Martens at Acura of Boston was by far the best. The level of customer service before, during and after the purchase has been exceptional. It was truly a remarkable experience.

Wfoxtrot

Jan 8, 2016

Great new car buying experience with Wayne Harris. Treated me like he was interested in a long-term customer relationship, not a one-time sale. Extremely knowledgeable about the 2016 RDX I purchased.

Jgarcia2585

Jan 5, 2016

Ed showed exceptional customer service. Really understood what we were looking for in a car. Wouldn't have found the car we wanted without him. He had his hands on the deal from beginning to end. Was outstanding!

Sandy1234

Dec 29, 2015

I have purchased several cars over the past 45 years. I was so impressed by the knowledge, fairness and lack of pressure from my Rick, he was so patient! My TLX is a wonderful used car! I am thrilled with my purchase!(I attempted to post this on YELP, but the review seemed to have disappeared!)

Sophie T

Dec 26, 2015

Randall was a great resource and made the buying process enjoyable and rewarding. This is our 2nd purchase from Acura of Boston. Great experience overall.

Bassman

Dec 24, 2015

Went in to look at used SUVs, went home with a used Audi that had just come in. Happy with our purchase. Our sales person was Ed Martens and he was a pleasure to work with. I'd recommend you work with him or anyone at this dealership. They are all courteous and willing to help with anything that came up..

Maureen V

Dec 21, 2015

I purchased a 2016 Acura RDX Technology Package with the Acura Watch in October. I haven't owned an Acura before and I haven't purchased a vehicle in the past 10 years so I was a little nervous and didn't know what to expect. I went to Acura of Boston because of good reviews and I worked with Steve Santos. He was very knowledgeable when explaining the features of the car and he was very friendly to work with. The managers were all great and Kevin made me feel comfortable that I was making the right choice. I'm very happy driving my new Acura and I'm sure I'll have it a long time thanks to Gustavo's help in the finance office. He took care of my finance needs and I didn't feel pressured while I was working with him. Thanks to everyone for a great buying experience and if your looking to purchase an Acura I would highly recommend Acura of Boston and make sure to ask for Steve.

Tony N.

Dec 17, 2015

Randall was the first person that said hello to me when I first entered the facility. He definitely made me feel welcomed and asked me who I was there to see and if I wanted some coffee. Great attitude!

TongoTIME

Dec 17, 2015

I was looking at the new TLX at this dealer and the other one in Auburn. I was looking for a black on black. Auburn did not want to locate one for me and one call to Acura of Boston got the ball rolling. I arrived and met a few of the guys there: a couple of other sales people: Billy and Randall who pointed me in the right direction of my salesperson: Ed Mertins. What an awesome experience here. They all made it so easy for me to pick up my dream car. sales manager - (I believe his name was Mohammed) and the business manager - John also helped a ton to make this deal happen for me. I have been driving the car for about a month now and I love it. I'm glad I got the 4-cylinder version. The dual clutch transmission Ed was telling me about is super smooth. also, thank you Ed for helping me set up the bluetooth on my phone too. Also, two of the technicians actually came out and asked me if I had any questions on my new car! WHO DOES THAT?! I'll tell you: Boston Acura! Danny Chew and Willie Moy are the techs that came out to make sure I understood the vehicle and offered their help if I ever needed service from them. They advised me to come in for my first oil change on time, I know it's simple, but life happens and an oil change is not on the forefront of my mind. thanks for the reminder Danny!Thank you entire Boston team!

Jalen

Nov 20, 2015

My name is Jalen I bougt and mdx from Henry esteve a few weeks ago and he was pleasure to deal with he answer all my questions and made me feel at ease.

valeried2145

Nov 18, 2015

This is my first lease which I had no intention of doing. Randall was very helpful in my choice of vehicle and pricing and with the decision to lease vs buy and knowledge of the vehicle. He is a great asset to your organization.I did have a problem with the receptionist when I needed to contact Randall regarding delivery of my car the next day after speaking with him she told me he was not in the office which I knew he was (again i had just spoken with him) then she transferred me to his vm. She is not a very nice person and if she is unhappy at her job should consider retiring as she doesn't do it very well. This is not fair to customers trying to get in touch with their sales person when it's very important, which in my case it was.

Cmt296

Oct 26, 2015

I recently began looking for a new car. I choose Acura of Boston because a friend recommended it. She also recommended the sales associate. Ed was every bit as knowledgeable as she said. I would advise anyone to go to this dealership for excellent help in choosing the right car.

karina16

Oct 22, 2015

From the moment we walked in the door we were greeted and we knew what we wanted, there was no pressure. Dimitry was very helpful he answered all of our questions and made it easy. The staff is really friendly and compassionate about what they do and the way they treat their customers. Dimitry was very informative in helping us during our car buying process before coming to the dealership and while in his presence. He explained everything to us and what he was offering us and answered all of our questions with pride and confidence. I would recommend Acura of Boston to family and friends because of the great experience. Dimitry took the time to sit in our new car and show us as much features as possible before leaving the dealership and told us to call him if we had any questions regarding the new car we had purchased. I can say that it was a Phenomenal Experience for us. They took good car of us.

Sandi D.

Oct 22, 2015

Buying a car has always been something I just endured as a means to an end. Jay Dwyer and Curtis made it fun clear and I Really learned how to use this new technology..........it blows my mind ! Who would think that s regular car can keep you in the Kane's on the highway. I went on the Internet and KNOW I got a great car at a really great price !

Rbin

Oct 19, 2015

I'm a loyal Acura owner and when it came time for me to get my new MDX I went shopping around for the best price. When I got to Acura of Boston, I was very fortunate because I was greeted by Wayne Harris. Most of the dealers gave me similar prices but I decided to buy from Acura of Boston because he went above and beyond all the other dealers. I figured I would just go and see who could give me the best deal and I would buy from that dealer. But when I got to Acura of Boston, the way he treated me, his professionalism, and his knowledge sealed the deal. When it comes time for my next Acura I will surely go back to him.

Early

Sep 14, 2015

Professional, personable, buyer friendly, would definitely return, would definitely recommend

Early

Sep 14, 2015

The representatives of Acura of Boston were professional, informative, and buyer friendly ,I did not feel pressured , options of leasing vs buying were discussed and I felt very good regarding my decision , would highly recommend this dealership

methuenbuyer

Sep 3, 2015

HORRIBLE experience - unprofessional waste of time - They set reasonable expectations via Internet and phone then proceeded to miss them all in person. I will not recommend this place to a friend. However, if money isn't a problem, then Acura of Boston could be a good fit. They lost me as a customer.

Jason_G

Aug 26, 2015

Smooth transaction, did most over the phone with Curtis. John M handled the paperwork and Rich handled the delivery. All were professional and easy to work with.

OM

Aug 24, 2015

I found the team at Acura Boston very helpful and responsive. My wife and I had a very positive experience. Thanks to the team for helping us find our new car.

nechelesdonovan

Aug 23, 2015

Our experience with the purchase of automobiles is generally a very stressful and unpleasant experience. We had been to several dealerships working with a short list of critical issues most important of which were ample leg room, comfortable larger seats and automatic transmission. Upon arrival at Bernardi Acura of Boston we were greeted by Ted Poulos and brought into a very bright and open showroom. As we had an appointment Ted brought us cold water while we waited. As it turned out Ted became of sales consultant. What a great experience. He guided us thru the test drive, initial negotiations and working with Travis Mccarthy, Manager a mutual agreement. As I needed a bank check and it was late in the day Alex the finance manager was able to obtain license and registration b4 5pm. Ted Poulos again gets a high 5 as he noted a high fan noise and it was brought to the attention of Travis. Immediately it went to the repair pros and the problem was a leaf has lodged into the blower. No one wanted us to leave unsatisfied. Ted Poulos sat with us until the vehicle was 100% and we honestly have never had such a pleasant experience buying an automobile. We highly recommend Bernardi Acura of Boston and Ted Poulos. We will return on our future purchase.

Karina E

Aug 20, 2015

Ted was great! He was very helpful in my search and was very patient with me. I love my RDX and was please with the customer service at Acura of Boston. I would definitely recommend him.

LouC

Aug 20, 2015

We were in immediate need of a car and spent two weeks looking at a number of similar brands at a number of different dealerships. Our frustration was building as we knew that the deals being offered were well above what is nationally reported. But we were not about to be taken, We then decided to try Acura of Boston, were we purchased our initial Acura, even though it was quite a distance from were we presently live. I was amazed that without any negotiation, their first offer that they brought to the table was the offer I was looking for. It was well below the offers we received at other Acura dealerships for the same model with the same option package. Everyone that we worked with was pleasant and accommodating to our schedule and needs. This is the second Acura I have purchased from Acura of Boston. Next time it will be the first place I go to when looking for a new car.

Jelena

Aug 19, 2015

I've always dreaded buying a new car which is why I usually drive my cars into the ground before committing to a new one. I've tried different dealerships in MA and walked away from every one of them without a car. I decided to give Bernardi Acura a shot especially because I really wanted an Acura RDX. As I walked into the dealership, I was greeted by Ted Poulus, who I believe is probably the nicest human being on the plannet. Very quickly he was able to shatter all of the stereotypes usually tied to car salesmen. Ted is very knowledgable of the overall sales process and an expert in all the features of any Acura. His experience and ability to understand his customer needs are only a couple of things that made my process of buying a car easy and painless. Ted made sure that I was aware of all of my options and that I made the right decision. He also followed up with me after a week of me owning the vehicle and within my first month. In addition, he made sure that I met the GM and the finance manager properly so I felt like I was a part of the dealership in a sense. I will recommend Bernardi Acura to all of my friends and family and I hope that I will have a chance to stay in touch with Ted.

paulieh

Aug 18, 2015

After many weeks searching for a certified MDX. I found one on the website. When i went to the dealership and was greeted by Jeff Ford. He told me the one i came to see was sold. Initially i was frustrated but Jeff took the time to show me about 5 similar MDX's. I drove 2 and ended up purchasing one with less miles and more options than the one I originnally planned on buying. I was very happy with Jeff and my experience at Acura of Boston.

Janani79

Aug 17, 2015

I am in the process of buying a new car. Of all the dealerships I visit, I found the sales help here to be the most helpful. I worked with Ed Martens. He answered my questions patiently and educated me on issues which I had not previously considered. Most importantly, he was NOT pushy. And I hate pushy sales people! I definitely would recommend this dealership and specifically, this sales person.

newbuyer

Aug 13, 2015

We bought an Acura from Henry who worked in sales. He was extremely patient and friendly, and showed us car after car when we could not decide on color. I would definitely recommend this dealership to my friends!

tlxbuyer

Aug 11, 2015

Had a helpful experience with sales person at the dealership. Very friendly, supportive, and knowledgeable about the product. Sales staff is very professional and always goes out of their way to be courteous.

Boodoler

Aug 8, 2015

The experience was like no other. Quick, detailed and welcoming. I recommend this dealership to any and everyone interested in purchasing a car that fits their needs

andy

Aug 1, 2015

Horrible experiance. They sold me non usable insurance for worn tires and insurance did not cover worn tires.when i had a nail in my ture they did not tell me about it at the inspection and refused to fix it or replace it. Then told me they changed my oil but indicator started to flush saying that i have no oil in my car.when i told them about it they refused to fix it and end up the conversation. Stay away from them, irs scammers!!!!!

Book nerd Mary

Jul 31, 2015

Bought a car from these folks . used Acura- a stick model . Excellent deal and excellent financing. Nice silver color. , very pleasant rep. Edward Martens was his name.

Johnracura

Jul 27, 2015

Through no obligation of their own, Acura of Boston assisted with two new tires on my Acura purchased only weeks earlier. I would highly recommend.

Customer

Jul 27, 2015

Once I identified the car that I was interested in, it turned out that they did not have it in stock. Acura of Boston was able to locate the exact car I was looking for and had it transferred to their dealership. This was all done within a week.

Heather

Jul 24, 2015

Went to Acura of Boston when looking for a new SUV. From the moment we entered the dealership we had a great experience. Our salesman Wayne Harris went above and beyond to make us feel comfortable and confident that we've made the right decision by choosing Acura of Boston. I highly recommend this dealership and especially Wayne.

Sandy1234

Jul 24, 2015

I worked with Rick Cordner and he was helpful and knowledgeable. Didn't try to sell me anything I didn't need. I went in looking for an ILX and that what I bought! Perfect!

JBroderick

Jul 20, 2015

This is the third Acura I have bought from Boston Acura. All my experiences with them have been excellent. The salesperson for my new TLX purchase was Dumitru who's was the best auto salesperson I have ever dealt with. He knew everything about the car and was eager to help in any way. I highly recommend Boston Acura.

akahn13

Jul 20, 2015

Our experience at this dealer was top notch. Both the sales person and sales manager were outstanding. We pre-negotiated a price for the vehicle before our test drive and were extremely satisfied with the negotiation. They stood by the used car we purchased and fixed issues that our personal mechanic brought up. Outstanding experience all around.

ryang1986

Jul 20, 2015

I just recently purchased a new ILX from Acura of boston. They well helpful, realistic and they were not pushy. I was able to make my decision in a timely fashion and I want to give my salesman Adriano a mention. He was helpful, attentive and a great salesman. He certainly helped in my decision to purchase from this dealership.

lolly

Jul 15, 2015

Having not buying a car for over 10 years, I was very skeptical when doing so. From the moment I stepped in the door, Ted Poulos helped answer all of my questions and help me make my final decision to lease an RDX. He made me feel comfortable to talk to him about my needs and help me get the best deal for my money. He was well versed in all of the different models and bells and whistles. He spent a lot of time going over all aspects of this processes with me. All of the staff were kind, professional, and knowledgeable about Acura and it's mission. Alex Dyer was also an instrumental member of my team to help me get the best financing possible. He also spent a lot of time explaining everything I was signing and answering all of my financial questions which was really helpfully! Overall I had a wonderful experience here and feel like I made the right choice in doing so. Would recommend for anyone looking for a new car to buy or lease!!

danieljp928

Jul 13, 2015

Recently bought a 2011 Honda Accord Coupe here. I received help from Adriano Polanco and Alex Dyer and I truly recommend both of them! I shopped around at other dealerships, but the information that I received from these two far exceeded my visits to other places. They also were able to give me a great deal on my new car, which was also my first car and informed me on many things I did not know about. I would not only recommend this dealer but also and especially Adriano and Alex!

LH

Jul 12, 2015

Having not buying a car for over 10 years, I was very skeptical when doing so. From the moment I stepped in the door, Ted Poulos helped answer all of my questions and help me make my final decision to lease an RDX. He made me feel comfortable to talk to him about my needs and help me get the best deal for my money. He was well versed in all of the different models and bells and whistles. He spent a lot of time going over all aspects of this processes with me. All of the staff were kind, professional, and knowledgeable about Acura and it's mission. Alex Dyer was also an instrumental member of my team to help me get the best financing possible. He also spent a lot of time explaining everything I was signing and answering all of my financial questions which was really helpfully! Overall I had a wonderful experience here and feel like I made the right choice in doing so. Would recommend for anyone looking for a new car to buy or lease!! Thanks Ted and Alex!! Loving my new car!

JamesB

Jul 8, 2015

I recently leased a new Acura TXL from Acura of Boston and their customer service, product knowledge, and professionalism were second to none. My lease was expiring I went to discuss my options and they made the process seamless, stress free and very enjoyable. General Sales Manager Curtis Hamilton runs a very organized, professional operation and his colleagues were extremely helpful and took as much time as needed to educate me on my new vehicle. They also me through each and every cost associated with the transaction making it a comfortable leasing/buying experience. I would recommend Acura of Boston to any one of my friends or family.

JamesB

Jul 8, 2015

General Sale Manager Curtis Hamilton's sales staff, showroom and leasing/buying experience were second to none. He and his staff were extremely professional and knowledgeable in their automobiles. I decided to lease a 2015 Acura TLX and they took as much time as necessary to ensure that I knew every aspect of the car, as well as making all of the costs associated completely transparent and up front. They also cut me a really good deal! Their customer service and professionalism were second to none. Two thumbs up for Curtis and Stephan with Acura of Boston! Thanks for all of your help. I'd recommend the experience to any of my close friends and family looking to learn about and potentially purchase an Acura!

JH car

Jul 7, 2015

Our experience purchasing a car from this dealership with Dimitru as our salesperson was the best experience we've had compared to any other make, model or dealership over many years. Dimitru Moisei was skilled at providing excellent information about the vehicle features and options. The tutorial to explain and set up the features after the purchase was amazing. It was organized, detailed and tailored to my learning curve. I felt comfortable and confident to utilize the safety, audio, phone features etc. I am completely satisfied and would highly recommend this salesperson and dealership.

Dunkin56

Jul 6, 2015

My salesperson Dumitru was extremely helpful and spent over an hour explaining all the features on car that I purchased. Acura of Boston is where I have purchased my last four vehicles and I would highly recommend them as a dealer and Acura as a vehicle. Dumitru was as knowledgeable and friendly as any salesperson I have encountered in any field. Five star performance.

Marty

Jul 6, 2015

Just bought a car at Acura of Boston; we worked with Dumitru Moisei, who was terrific--helpful, and very knowledgable. Second time I've bought a car here and would definitely recommend it to others.

acuratl

Jun 30, 2015

I had the pleasure of going into Acura of Boston and working with Rick Corner. He was very helpful and made the experience much more enjoyable. He was willing to listen to what I really needed and gave me the time I needed to make the best decision. I looked at the new Acura TL. While working with Rick he made the process all about me. He was easy to work with genuinely wanted me to get the most out of my purchase. I would reccomend not only this dealership but Rick as well. Great experience.

cboyd1242

Jun 17, 2015

Great experience. Ed Martens was very helpful. Gave me a great price on my new Acura TLX that was better than any other dealer in the greater Boston area.

LG1

May 31, 2015

I would definitely recommend this dealership as well as our sales consultant, Dumitru Moisei. He was extremely helpful and both my husband and I felt very comfortable with him. This was my first lease so I had many questions. Dumitru and John in the finance dept. were a pleasure to work with. The Acura TLX is a truly amazing car and I'm glad I had such a great experience on my first day getting it. Thank you!!

Amber E C Bedworth

May 28, 2015

Our Sales and Leasing Consultant, Wayne Harris, was efficient, diligent, kind and considerate of all of our needs financially and for our family. We were able to drive away with a new car the same day and still make it home for dinner. The experience at Acura of Boston was top notch. The entire sales & services team's conduct was professional and polite. The Finance Manager, Alex, was well-organized and thorough with our paper work to finalize the deal. This is the best dealership experience in Boston! Wed recommend this dealership and Wayne Harris to our family and closest friends.

Megan

May 14, 2015

I bought my new Acura ILX from Acura of Boston and at no point did I feel overwhelmed or uncomfortable during the sales process. I was offered a very fair price (below the Consumer Reports suggested retail) which was unexpected since I have heard horror stories about buying new cars. My sales person Juanmy was very helpful in answering questions and he went out of his way to take me to the bank to get a bank check, he filled the tank with gas and he even had the car registered before I left the lot. It was a very easy process and I would definitely continue to work with Acura of Boston and recommend anyone in the market for an Acura to visit this location!

Bgood

May 1, 2015

Our 8 year old car needed to be replaced and I did a lot of research about our choices. I thought Acura was out of our budget, but decided to take a look anyway. Dmitrie met us and took us for test drives in both the MDX and RDX. We were sold on the cars, but could not believe we could afford either one of them. He worked some numbers on a lease and presented us with a deal that we couldn't refuse. There was no pressure, no haggling! Before we left we were completely familiar with the new car. Dmitrie set up our phones and even prepared the car for the garage door opener. He was a fantastic salesman and a gentleman. We are spreading the word around our community about our great experience with Acura of Boston

Delta1

May 1, 2015

Our 8 year old car needed to be replaced and I did a lot of research about our choices. I thought Acura was out of our budget, but decided to take a look anyway. Dimitrie met us and took us for test drives in both the MDX and RDX. We were sold on the cars, but could not believe we could afford either one of them. He worked some numbers and presented us with a deal that we couldn't refuse. There was no pressure, no haggling! Before we left we were completely familiar with the new car. Bob set up our phones and even prepared the car for the garage door opener. He was a fantastic salesman and a gentleman. We are spreading the word around our community about our great experience with Acura of Boston

Pioneer1

Apr 30, 2015

My husband and I went to look at the new Acura RDX. We had shopped online and we had been in contact with several other Acura dealers. Dimitri was the most professional and knowledgable Salesperson we have ever come across. At most other Dealers the manager would not even come out to meet us. The transparency of the deal process was amazing and we would never ever go any where else. Our daughter is also is driving an Acura from this dealer. If you want a good deal and want to be treated like a human being go there and ask for Dumitru. The dealership provides a seamless process and the entire team is on the same page.

amorrabal

Apr 30, 2015

Adriano polanco was my sales representative. Very friendly, very knowledgeable of the car I wanted. We went for a test drive and he let me drive the way I felt as comfortable as possible. He basically wasn't a seller but someone who made the shopping process easy for the fact that he doesn't pressure you. It took a process for the bank to approve not because of Acura of Boston just because of my financial estate. However Adriano was keeping me in the loop for the whole process. He and his team made it happen and now I have the car I have always wanted and I'm loving every second of it. Go get your next car at Acura of Boston!

Cory Rowley

Mar 31, 2015

I've had my fair share of bad experiences with car dealerships but Acura do Boston changed the mold. As soon as I walked in, I was greeted with a smile and tended to as I should. All thanks to William Hunt who was attentive and friendly. He was able to work with me, and through negotiating I put money down on a 2015 TLX. I can now say that it's not hopeless to be treated fairly at a dealership if there were more salesmen like William Hunt.

Happy customer

Mar 30, 2015

I recently went in to just test drive a newer version of the Acura MDX.And from the time I walked in I was greeted with a very warm smile and was asked what exactly was I looking for. The sales rep really took his time to explain the features of the MDX. I explained to him the story of life single parent, school loans, mortgage he said we can work with you. Henry really worked with me and got me in a new Acura MDX at a reasonable price. He walked me thru the process for this was the first time I was buying a car. Everyone I talked to told me I got a great deal and the monthly payments are less than I expected. I just love the fact that my first experience was a great one and it was with someone who was willing to work with me... Words can not express my gratitude of how this was great pleasant experience. Also I love my new car

Yvonne

Mar 26, 2015

Recently I bought a Acura MDX from Acura of Boston. The salesman Wayne Harris was nice and he shared his belief with me about MDX. The process was quick, efficient, &, most importantly, quite economical. I hope to take advantage of your service in the future.

b.i.

Mar 17, 2015

I brought my wife's car in for some inspections and repair and from the moment I arrived, I was wowed by the service level. From the ridiculously awesome garage doors (they open so fast!) to the unexpectedly friendliness of _every single person_ I interacted with and didn't directly interact with, I was amazed. The service rep recalled a lot of details from my wife's last visit that demonstrated great customer attention. Every service department should be like this one!

Bigapple

Mar 1, 2015

Previous experience has shown that the process of buying a car may not be a pleasant one, this time however Dumitri Moisei at Acura of Boston made it painless and pleasant. From the initial interaction to the final closure he was professional, respectful of my needs and time, and made special provisions to allow me to test drive the car at my convenience. The impression given was that he was not trying to make a sale but was trying to get me what I wanted.

Stuart

Feb 25, 2015

Over the course of my life I've bought a number of different cars. Without question, my favorite have been the past 3 Acuras I've owned/driven. I've purchased each at Acura of Boston, and have always had them serviced here. Buying a car isn't always the most pleasant experience, nor having it serviced, but I've got to say that Acura of Boston has surpassed all previous experiences I've had, and always exceeds my expectations. I've never felt that I've been treated unfairly, I've always felt that I've been given the straight story, I've always been happy with the experience. I highly recommend this dealership, both for sales and for service. And as far as cars go, the brand is a great one. Love my new TLX.

EllaLitvak

Feb 8, 2015

I have been a customer of Acura of Boston for 7 years. Recently I had a service appointment at Acura of Boston and was assigned to the representative Mr. Mark. I would like to share my experience with Mr. Mark. Mr. Mark not only provided an excellent service but he brought to my attention critical concerns regarding my car which should have been addressed in order to make my car safer and more reliable. He advised me about different options which I should considered and advised me how to chose the optimal approach. I trust Mr. Marks expertise entirely and therefore I am happy to have been your customer for all those years. I am certain that when time comes, I will come to Acura of Boston to by a new car because the service is always excellent. I happily referred your dealership to my friends who have since then purchased a car. Thank you again for hiring such a highly professional employee.

Leslie

Feb 7, 2015

Greta experienced everyone i worked with was nice. They worked with me until I got exactly what I wanted Ed Martens was knowledgeable Gustavo was very pleasant. The sales manager was awsome. Thanks guys!!

Les13lie

Feb 6, 2015

Went in just looking to test drive came out with a brand new RDX. Everyone was friendly from the start. The sales experience wasn't as painful as it usually is. They worked with me until I got exactly the payment I wanted with all the options I wanted. No pushy sales people either which was nice. My first brand new Acura. Thanks to all that helped (Gustavo, Ed and the sales manager) THANK YOU!!

Monique S.

Feb 5, 2015

I went into to Acura to get my Acura MDX serviced and ended up buying a new Acura RDX! I loved my MDX it was just old and starting to cost a bit for different repairs, and so I decided to put money down on a new vehicle. The service team was excellent. Mike was a great salesperson and showed me all about the RDX in great detail. Keith and Gustavo went to bat for me to make sure I got the deal that I wanted and was comfortable with. Henrye was awesome as well, he brought my new vehicle to me while I was at work! Happy Happy me!

Gerri

Jan 31, 2015

It was a pleasure to work with Henrye Esteve , He listen to all my questions and help me purchase a use Honda. I am very satisfied and Happy with my vehicle.

Cucusor25

Jan 30, 2015

My wife and I bought our first Acura last week. I expected an excellent experience and frankly, my expectations were exceeded. Excellent sales support with considerable respect for our needs and views. After the decision to buy, the financial support and explanation was equally helpful, thorough and complete. After taking possession of the MDX, I had a follow up phone call from my Sales Associate (Dimitri) to ask how was my first drive home in my new Acura. We couldn't be happier. Oh yes, the price I paid was better than I anticipated, too!

Arttuttle

Jan 23, 2015

Henry was outstanding to deal with, very friendly, accommodating and reliable. We had an excellent experience at the dealership. Gustavo was great as well, everything went smoothly and they took great care of us.

michele

Jan 5, 2015

We have an acura mdx and wanted to trade in our toyota camry for a small acura. Rick Cordner was a pleasure to work with. He was professional, thoughtful and listened carefully to what we were looking for. We ended up buying a used acura TSX and we love the car! Thank you Rick!

MEB2

Dec 23, 2014

Though there were a few bumps in the road between my trade-in and the certified used car I bought, I was ultimately taken can of and very satisfied with the deal. My salesman Rick Cordner was great, supportive, friendly and very helpful in resolving the issues and seeing to it that I was satisfied.

MEB2

Dec 22, 2014

Though there were a few bumps in the road between my trade-in and the certified used car I bought, I was ultimately taken can of and very satisfied with the deal. My salesman Rick Cordner was great, supportive, friendly and very helpful in resolving the issues and seeing to it that I was satisfied.

esmerman

Nov 18, 2014

Bob Gandolfo took care of me this morning. I had several items that my personal mechanic had told me to have checked and Bob listened to and noted down the problems really well. After a short while, Bob picked me up from the waiting lobby and we went to the service together. The mechanical expert showed me each item that had been reported by my personal mechanic. The result was my car is just fine, and I saw it with my own eyes.When you buy a car, it's more than just the heavy metal you get, it's the service too. Acura cars are already known for their comfort and reliability - and their service is just excellent.

simone755

Nov 14, 2014

Bob Gandolfo was very helpful and professional when I came to the dealer for my annual car inspection. He was friendly and personable. I highly recommend this dealer for all Acura car servicing.

WZWell

Oct 23, 2014

Bought a used car from them in 2004. Have had it serviced at Acura of Boston and elsewhere. I have found the service dept at Acura of Boston to be great. They take the time to explain why my car needs to be repaired, not just what needs to be done. And their explanation is in plain language-understandable.

Victor Lee

Oct 23, 2014

Overall service was good. B1 service was done quickly. Service rep was knowledgeable and fair.

vtecbro

Oct 14, 2014

Jonathan Cung has been my service advisor since I've had my Acura for 2 years now. Even though my car is an '03, Jon and his team make sure that my car feels new and runs better than when I brought it in. Jon's knowledge and huge interest in cars makes me confident in Jon's recommendations. My car has greatly benefitted from being at Acura of Boston for its service.

ladyskier

Oct 8, 2014

i called them at 5pm regarding a 2008 highlander they had listed here on cars.com, they said it was still available, i explained i was traveling an hour to come up to see it, and she said it was still available. i got up there and supposedly someone from out of state put a deposit on it but of course the next line was "is there anything else i can interest you in on the lot" very upset i feel i was lied to, this car is still up on this site, not taken down.

kbware

Oct 5, 2014

Bob Gandolfo handled my case in a professional and and expedient manner. I had warranty work done that required ordering a part. The part came in and was defective. He immediately ordered another one and gave me a loaner overnight. Promptly, the next morning I got a call that my car was ready. Thanks, Bob.

lfeldman76

Oct 3, 2014

I had issue with some kind of rattle for a while even though it is a new car. I had pleasure of working with Bob Gandolfo. It was easy. He was very responsive to my needs, my schedule. I am very grateful. The cause of the noise was found and fixed. It was a very good experience.

Aray18

Oct 2, 2014

Bob Gandolfo in the service department at Acura of Boston is FABULOUS!!! In fact I contact him directly to book appointments. When I show up for my appointment, Bob is extremely kind, accommodating and courteous. I always know that when I walk in the door Bob will ensure that my car is serviced as soon as possible so that I do not have to sit at the dealership all day. I highly recommend Acura of Boston and Bob Gandolfo.

kenneth.freshman

Sep 18, 2014

Jonathan Cung was excellent on my first service visit for oil change and to install bumper guard.He was extremely knowledgeable and responsive resulting in a great service experience!

Amy Muzyka

Sep 14, 2014

I have worked with several service professionals since I purchased my 2010 RDX and each time have experienced kind, patient, and honest service. Bob Gandolfo, in particular, has gone above and beyond each time I have worked with him. It's always a pleasure to bring my car here for service.

MAS

Sep 12, 2014

Bought my first Acura in 2009. The sales and the service team provided me with excellent service, therefore it was an easy decision to purchased my second one in 2013 from Acura of Boston.

maryanne.chin.88

Sep 12, 2014

Jonathan Cung provided excellent service through out the years to my entire family and all my friends. He is very friendly, knowledgeable and honest. I trust him. He does not try to rip you off and recommends work that is necessary for car safety. Thank you Jonathan and the service department team.

bmin

Sep 11, 2014

I was fortunate to have trusty honest mechanics in my day but a dealer service would be my first and awesome experience despite the dealer stigma of intimidation. Great people make up great businesses and Jonathan Cung in service trailblazes with personality and realism infused with technical know how. He prevented many a mini heart attacks, researching any warranty or recall issues for me, analyzing what lots my car could get away with on little and what small measures taken would fixup wonders. And for all day jobs, no need to ask for a free loaner bc it's READY SET. I've been going to Acura of Boston for almost 4 years bc of Jonathan. He even "sold" me on my TSX purchase in Nov 2013 and he's not even in sales! When he's off, I've also had pleasant experiences with his colleagues Bob and Jonathan. Props to this team, good people are rare and they mostly work in Acura Boston.

imajinaxn

Sep 11, 2014

Worked with Jonathan Cung in the service department, he is always friendly and works with me no problems. Service is always top notch and quick whenever I stop in. I've been coming here for years and will continue to come in. Thank you Jonathan and the rest of the team in the service department.

catqq

Sep 11, 2014

I purchased the new MDX from Acura of Boston and have worked with Jonathan Cung for service and he always provides top notch service and makes sure I am comfortable and is very informative.

Elizabethjk

Sep 10, 2014

Acura of Boston has excellent service! It has been great working with Bob Gandolfo at Acura of Boston. He explains in a way that I can understand, and is extremely helpful and informative. I purchased my 2014 Acura RDX from Bernardi Acura of Boston, and it is the only place I bring my car for services.Phil Scott helped me when I was purchasing my Acura, and was extremely helpful and informative as well. I Highly recommend Acura do Boston and working with Bob Gandolfo and Phil Scott.

Brenda Guarnieri

Sep 10, 2014

Working with Bob Gandolfo has made having my 2010 TL serviced an extremely positive experience.I depend on Bob's honesty and knowledge for guidance and have yet to be disappointed. Thanks Bob!

bailey25

Sep 8, 2014

I have been bringing my 2009 Acura RDX here for years and just bought a second 2015 RDX. I only choose to work with Bob Gandolfo. He is amazing. He guides us on exactly what we need and we trust that he will always guide us . He is very courteous, professional and always guides us on what we truly need for our vehicle. I will always bring my car there. Bob always ensures that I get a loaner vehicle and always works with us to ensure we are never inconvenienced.

Lpatsavos

Sep 7, 2014

I have been bringing my Acura 3.5RL to Bernardi Acura since I bought it. I feel secure knowing that well-trained technicians who know my car are caring for it. Equally important to me is the way I am treated by the service center representative. In the person of Bob Gandolfo, I find the attributes of courtesy, efficiency and competency at their best. He is a credit to your dealership.

KerryI

Sep 6, 2014

I go to Acura of Boston even though there are closer dealerships to my house. Bob Gandolfo is a terrific Service Advisor/Coordinator, one of the best that I have dealt with in any dealership. I know I will get done what needs to be done and the prices are competitive.

KerryI

Sep 6, 2014

I go to Acura of Boston even though there are closer dealerships to my house. Bob Gandolfo is a terrific Service Advisor/Coordinator, one of the best that I have dealt with in any dealership. I know I will get done what needs to be done and the prices are competitive.

tiredhockeymom

Sep 5, 2014

I have been bringing my 2009 Acura RDX to Boston Acura since I purchased this vehicle from them. I have always received great service at a fair price and will continue to bring my vehicle here. The dealership also supplies customers with loaner vehicles which is a huge plus for me.

karenmdonahue

Sep 5, 2014

Bob Gandolfo provided exceptional customer service. He was friendly, courteous, professional, honest with the time it was going to take to have service done and the cost. He is very knowledgeable about what needs to be done and answers all of my questions. Bob is always a pleasure to work with whenever I need my car serviced.

Andrewweston

Jul 26, 2014

A good product at a fair price. This is the second MDX purchase and this dealership has come a long way. Rick was astute enough to focus first on whether the vehicle suited our needs, price point, and lifestyle. After test driving similar sized bmw, lexus, and infinity models it became clear that this mdx is a better value and more practical choice for my wife and our children. The pricing discussions were quick and virtually no pressure to upsell or add on unnecessary costs. Everything was ready as promised, paperwork was properly prepared, and all questions answered truthfully and completely. A far cry from thirteen years ago. I would definitely purchase there again when our other car needs to be replaced. The key ingredient here was dealing with an experienced professional salesman who knew the vehicle had to be a good fit for our needs and once that connection was made, the deal would happen. My compliments to the sales management for providing their sales people with enough room to sell a good product their own way

scooterjones

Jun 7, 2014

Wayne Harris and Rick Crowder are knowledgeable, friendly, and exceptional in making the best deal for customers. I would return to ask for their assistance in selecting a vehicle in future--they're that good.

papi83dm

May 29, 2014

I am pleased to state that my latest experience this week in leasing a 2014 TL was as usual a silky-smooth and highly positive experience! I worked initially with Matthew Mello as my salesperson who was great to work with. My salesman, Juanmy Reinoso, was very professional, easy to work with, very knowledgeable about the car and friendly to me. Juanmy was patient and made sure to answer all of my questions, Juanmy was able to accomodate my busy schedule and delivered the TL to me. I will spread the word about how great this dealership is with everyone I know!! we will be back!!I highly recommend Acura of Boston without any hesitation or reservation to anyone seeking to purchase/lease an Acura.

65greg

May 21, 2014

I purchased a pre owned Volvo from this dealership. I worked initially with Matthew Mello as my salesperson who was great to work with. I then had a problem to work out with the vehicle after delivery and worked with Mike Bender who was also great to work with. I recommend this dealership highly!

North Shore Satisfied Customer

May 17, 2014

This is my second Acura purchasing experience with Acura of Boston and I highly recommend them. Just like my first time, the team at Acura does all it can to provide great customer service. There is a no pressure selling attitude and I've found everyone at Acura Boston to be top-notch professionals who really respect the customer. The team wants a buyer to walk away fully satisfied and that's what I am. Acura Boston is well worth the trip and this is THE place I will consider as where I will buy and service my cars . Both Wayne and Matthew were great to work with!

fraziema

May 17, 2014

This is my second Acura purchasing experience with Acura of Boston and I highly recommend them. Just like my first time, the team at Acura does all it can to provide great customer service. There is a no pressure selling attitude and I've found everyone at Acura Boston to be top-notch professionals who really respect the customer. The team wants a buyer to walk away fully satisfied and that's what I am. Acura Boston is well worth the trip and this is THE place I will consider as where I will buy and service my cars . Both Wayne and Matthew were great to work with!

GlobalSalesMgr

May 5, 2014

The "Gold Standard" for Automotive Dealerships Acura of Boston sets the industry "gold standard" for luxury automotive dealerships. I have leased three MDXs from them in the past four years and have always been treated in a highly professional manner. For the record, I have negotiated the purchase/lease of over 35 vehicles over the past 20 years on behalf of my family, friends and associates. I am a Global Sales Manager in the software industry and I always focus on best practices pertaining to sales management. I have zero tolerance for unprofessional or uncaring sales personnel and I am the first to complain if there are any issues. I am pleased to state that my latest experience this week in leasing a 2014 MDX was as usual a silky-smooth and highly positive experience!Their newly renovated showroom also makes for a positive environment to do business. Their General Sales Manager Mike Benoit did a truly excellent all-around job in getting me out of my 2012 MDX lease into a new 2014 MDX lease. Mike demonstrated to me the highest levels of professional salesmanship, sincerity, politeness and attention to detail. He really is a true gentleman and a pleasure to work with! I was also very happy with the sales consulting assistance provided by Wayne Harris who is a very sincere and efficient person. I am also a big fan of their General Manager Michael Bender who is very smart and personable along with being highly driven towards 100% customer satisfaction. He is a world-class dealership senior manager. I have also found over the past nearly four years that their Service Department is truly well-run and able to efficiently complete service tasks while waiting for my vehicle. I highly recommend Acura of Boston without any hesitation or reservation to anyone seeking to purchase/lease an Acura.

GlobalSalesMgr

May 5, 2014

Acura of Boston sets the industry "gold standard" for luxury automotive dealerships.I have leased three MDXs from them in the past four years and have always been treated in a highly professional manner.For the record, I have negotiated the purchase/lease of over 35 vehicles over the past 20 years on behalf of my family, friends and associates. I am a Global Sales Manager in the software industry and I always focus on best practices pertaining to sales management. I have zero tolerance for unprofessional or uncaring sales personnel and I am the first to complain if there are any issues. I am pleased to state that my latest experience this week in leasing a 2014 MDX was as usual a silky-smooth and highly positive experience!Their newly renovated showroom also makes for a positive environment to do business. Their General Sales Manager Mike Benoit did a truly excellent all-around job in getting me out of my 2012 MDX lease into a new 2014 MDX lease. Mike demonstrated to me the highest levels of professional salesmanship, sincerity, politeness and attention to detail. He really is a true gentleman and a pleasure to work with! I was also very happy with the sales consulting assistance provided by Wayne Harris who is a very sincere and efficient person. I am also a big fan of their General Manager Michael Bender who is very smart and personable along with being highly driven towards 100% customer satisfaction. He is a world-class dealership senior manager. I have also found over the past nearly four years that their Service Department is truly well-run and able to efficiently complete service tasks while waiting for my vehicle. I highly recommend Acura of Boston without any hesitation or reservation to anyone seeking to purchase/lease an Acura.

emfamily

Apr 26, 2014

I bought a new 2014 Acura mdx this past weekend from Acura of Boston and I couldn't have asked for a better or more positive car-buying experience! My salesman, Randall Matthews, was very professional, easy to work with, very knowledgeable about the car and friendly to me. Randall was patient and made sure to answer all of my questions. I will spread the word about how great this dealership is with everyone I know!! we will be back!!

aoren101

Apr 24, 2014

Randall has helped us buy a new Acura RDX. He has been tremendously helpful throughout the entire process. He was polite, patient and knowledgeable and has walked us through the entire process very professionally. Even after we signed all the papers and completed the purchase he has taken the time to go through the car's functionality, has gone over all of the key buttons, helping us set up our blue tooth, favorite radio stations, seat adjustments and much more. He has truly made the entire purchase process a stress-free, super pleasant one. If you're thinking about buying an Acura, you should definitely look for Randall.

mfeinberg

Apr 15, 2014

I was impressed with his quick follow through and friendly approach......I am still pricing out the acura mdx (tech package) at several dealerships. He is still in the running. Brian is an asset to the company.Thanks, Mark Feinberg508-320-7141

lauraobrien924

Apr 14, 2014

We worked with Randall as the Sales Associate while purchasing our Pre-Owned Acura RDX and he did a great job going over the car in detail and working with us to determine a fair and appropriate price for the purchase. He utilized Curtis appropriately as his Sales Manager to finalize the deal. He was extremely pleasant to work with and made us feel comfortable throughout the entire time. He's a great employee!

slincoln2k

Apr 10, 2014

I have purchased and service my Acura TL at Acura of Boston for the last 3 years. Both the purchase and service experience has been fantastic. The purchase experience was extremely easy and they had exactly what I was looking for at the price that I wanted to pay. Their service department is great, always keeps you up to speed on the progress, gets the work done quickly and efficiently for a fair price. Gary on their team always goes out of his way to make sure everything goes smoothly and is always quick to respond to calls/e-mails. If you need to purchase or service an Acura, I highly recommend visiting Acura of Boston, you won't be disappointed.

Yujia Huang

Feb 24, 2014

Bought a 2014 Acura Rdx from Acura of Boston. The experience was pleasant and transaction went smoothly. Randall was very nice and helpful. He helped us with the paper work and taught us how to use all the functions of the car. He explained things to us very clearly and patiently. The managers there were also very nice and helpful. I'll definitely go back to this place for my car services and for future purchase.

yujiahuang

Feb 23, 2014

Bought a 2014 Acura Rdx from Acura of Boston. The experience was pleasant and transaction went smoothly. Randall was very nice and helpful. He helped us with the paper work and taught us how to use all the functions of the car. He explained things to us very clearly and patiently. The managers there were also very nice and helpful. I'll definitely go back to this place for my car services and for future purchase.

jennab78

Dec 26, 2013

Randall was a pleasure to work with. He was very friendly and willing to answer any and all questions. Very knowledgable. I appreciated all the time he spent with me.

Melofalo

Oct 15, 2013

Wayne harris and Bernardi Acura of Boston were great to work with!! I was in the market for a 2014 Acura MDX and they came highly recommended. From the 1st time I walked in there, I felt like they rolled out the red carpet for me. We were able to go on a test drive right away and Wayne spent a lot of time going over all the options and features the new MDX had to offer. Wayne is extreemly knowledgable about not only the MDX but all Acura's in general. There wasn't a question he couldn't answer!! At the time of delivery, he spend well over 2 hours going thru the car from top to bottom, especially all the options (which are numerous!) and made sure the MDX was as clean as could possibly be until the second I drove it off the lot! He even called me 30 minutes later to see how I was enjoying it!!I would highly recomment Bernardi Acura of Boston, and especially Wayne Harris, if you are seeing an Acura in the future! You won't be disappointed!!!Rich

annaochan

Oct 10, 2013

Randall Matthews is an excellent salesperson. My uncle did not go into Acura thinking he'll be purchasing the 2014 Acura MDX the same day, trading his RAV4 and bringing the MDX home. He was actually going to take his RAV4 in for service to fix a recall, but he wanted to check out the MDX before hand. He did not plan to purchase the MDX until at least 6 months to 1 year later. The main reason my uncle purchased the MDX was because of Randall and his excellent customer service. Randall was very attentive, knowledgeable and answered all the concerns we have regarding the MDX, he offered the option to test drive it and was very helpful throughout the whole purchasing process. Even after we purchased the MDX, he was still very attentive and helpful and thorough with explaining the functions of the car and anything that needed explanation. A day after purchasing the car, my uncle needed the registration as soon as possible. He needed it to transfer his fast lane information and Randall went above and beyond and got it done for us right away. I am very impressed with the customer service my uncle & I received at Acura of Boston. Randall is such an awesome salesperson that we do not hesitate to recommend to all our friends and family members that wants to purchase an Acura to visit this dealership and ask for Randall Matthews. I believe everyone should experience a great car purchasing experience like we did because of Randall.Randall and Curtis was very helpful and patient during the negotiation process, giving us the best deal and making it such a smooth transaction. Acura of Boston is really lucky to have Randall as their salesperson. Randall's hard work and exceptional customer service should be acknowledged, it definitely will bring back repeated customers and more customers from recommendations.I highly recommend Randall Matthews to anyone thinking of purchasing a car at Acura of Boston in Brighton, MA. I also recommend Randall to be salesperson of the month, he truly deserves it!!

mfratini

Sep 20, 2013

This was my first experience at this dealership and because of Dumitru Moisei it was a great experience. He was very personable, knowledgeable about the acura and other similar car makers which helped me in choosing to purchase the acura and from this dealership. His no pressure style was also appreciated. The negotiating was fairly straightforward and hassle free. I would highly recommend purchasing a car from Dumitru Moisei as he has great sales skills.

donkado

Sep 19, 2013

I was extremely impressed by the dealership's overall attentiveness and outstanding customer service. The entire process from the sales manager, Brendan, to the sales and leasing consultants, Randall and Rick and the finance process with Phil went very smoothly. Overall I found the staff to conduct themselves in a very professional and friendly manner. I would definitely recommend this dealership and will return for service ant purchase future vehicles.

flitwin

Sep 7, 2013

Very good sales experience. Not too aggressive, relatively low-key but helpful experience. It was noticeable how everyone worked together and did not seem to be focused on "credit" for the sale. Overall, a very good expereince.

baseonballer

Sep 6, 2013

Randall was excellent in leading me thought he process of buying my new car. Knowledgeable and thorough he was patient with me while I asked numerous questions over many phone calls. I would recommend Randall to anyone and in fact have already done so.

tomsuerad

Sep 2, 2013

Called on a Saturday Am looking for a 2013 model. Had same with 3000 miles in great condition and very good price. Closed the deal that afternoon . All persons involved were friendly, helpful and competent.This is my second purchase from this dealership. I am very happy with them.SM

BijalMehta

Aug 6, 2013

In July, 2013, we bought a used car from the dealership ( 2012 Honda Fit with 6K miles). Please be aware, that as you go into the dealership, they will try to lure you in by saying that the car has been on the lot for many days and they are going to auction it off the next day. Which was not true as the sales person called me 3 days later asking if I was interested in the car. The staff is extremely unprofessional, i.e. Curtis/Sam, who have no idea how to interact with the customer. They frankly just don't care and are extremely rude in dealing with you. We thought that they might not be very experienced and hence started working with Sales Manager ( Mike Benoit ). I finally wanted the car, so, I said I would pay the asking price. They told me that I would get the car the next day by 1:00 PM. I called them close to 10 times to ensure that I would receive the car by 1:00 PM. They kept complaining that my insurance company was not returning the completed forms. Ultimately, I spoke with almost three people to give the fax number of my insurance company. Finally they admitted that they had the wrong fax number. Though none of them ever admitted that they were incorrect in finishing the paper work. They did not tell me the time that they would deliver the car as they missed the 1:00 PM delivery time. Finally, I called them to find out when they would deliver the car. They said that they left the car on my driveway. I was not home to inspect the car when they delivered the car and worst they left the car running with the keys in the car on my driveway. I called up Mike Benoit to complain and he said that customer service was not very important as I only bought a 16K car. They would only be nice, if I had bought an expensive car. I asked Mike Benoit, if I could speak to his manager. He said he was the end stop and there was no one above him. I finally called the front desk and asked who was the top level person there. They gave me the name of Mike Bender. He gave me a call and said that he was traveling out of the country and could not talk to me. He mentioned that he would follow up with me after he was back in the states. I guess he forgot to follow up. I guess customer service ranks very poorly on their list and shows up from all the reviews as well as my experience. I can say that I was very disappointed and would recommend all folks to be very careful, while visiting their dealership to buy the car.

_JMR

Jun 20, 2013

I bought an Acura ILX at Acura of Boston and I had a really nice experience. I found the staff at the Brighton dealership to be friendly and professional compared with other dealerships I visited. I worked with Wayne Harris and he was really helpful and knowledgeable. I would definitely recommend buying a car from him. He is pretty laid back, which I think takes a lot of pressure off. I got an absolutely fantastic deal as well, which makes me happy.

lidiam1

Jun 11, 2013

i would recomend Kevin he was friendly and went out of his way for me!After getting the car in 1 day all set for me he bought me lunch:)I would go there just to talk to him He puts no pressure on you and makes you laughI love this sales associate he is the best!!Lidia

Mike D

May 3, 2013

I just recently purchased an Audi from Acura of Boston and was very pleased. The sales representative was helpful and willing to work with you to make the sale work. I did not feel the usual pressure that the experience of buying a car often brings. After taking the car off the lot I felt comfortable and very pleased with the overall car buying experience. Dumitru (sales representative) was great to work with and Steven was equally as helpful in processing the finance part of things. No surprises and just what I was looking for. I'm a firm believer of good business and Acura of Boston is it. I would recommend stopping by.

jeanmariegard

Mar 22, 2013

Dumitru was a great sales person, from start to finish! He was friendly, knowledgable and overall we had a great experience dealing with him. He also went the extra mile to make sure our questions were answered. I will recommend this dealership and in particular Dumitru to others who want to buy an Acura. In the car buying process, we went to many other dealerships before deciding on an Acura - Dumitru was easily the best salesperson we dealt with of all the dealerships (we went to Volkswagen, Subaru and Mazda). Also, we are vey happy with the RDX! Thanks.Jean-Marie Gard

atallister

Mar 1, 2013

Brendan Hughes was excellent to work with. Honest, forthright, and responsive. He was knowledgeable, and competitive on price. He didn't just care about getting a sale and dropping you--helped through the entire process. Rest of the staff was also good. The dealership is clean and friendly. No complaints.

bensonch

Feb 20, 2013

I have a great experience both times I have purchased a car from Bernardi Acura. Zach Timmermeyer has been especially great the firs time I leased a car and the second even though the second time he wasn't my salesperson. He was incredibly personable, accessible, friendly, and helpful. The second time I leased with was over 2.5 years after the last time I had been there and Zach remembered us, helped us and made our overall experience stellar!

smayr618

Feb 19, 2013

I had a very pleasant experience working with Zack at Acura of Boston. He was very willing to accommodate my needs in finding my next car and I would recommend him to anyone. I did not feel pressured by him in any way throughout my entire car shopping experience and he was very flexible in helping me get into the car I wanted, and at a price I could afford. This is why I gave this dealer and dealership such a good rating.

CassandraR

Feb 19, 2013

I went into Acura sort of tired of the over all car buying experience because of the past dealerships I had visited. My experience with Acura was the most pleasant of them all, and I was not intimidated into purchasing the vehicle. It was a great and stress free experience.

dgshell

Jan 22, 2013

Bob was extremely efficient and offered suggestions on service but was not pushy about it. He makes you feel like a valued customer.I have had Bob as service rep twice and have felt comfortable both times. He calls the next day to see if everything was done to my satisfaction. I am more than pleased with Bob and the dealership, Acura of Boston. I bought my car from them three years ago and have been more than pleased with all my dealings there.

morrisporter

Dec 16, 2012

I've been doing business with Acura of Boston for many years. I've purchased and serviced three Acuras at this dealership - a 1990 Acura Integra, a 2005 Acura RL and a 2008 Acura RDX. I've always found the team there to be professional, efficient and helpful. When I recently decided to sell my 2008 RDX, imagine my surprise when I ended up selling the car......to Acura of Boston. After running an ad to sell the car, Acura of Boston offered me a reasonable price to purchase the car for their used car inventory. The price was close enough to my expectations and still allowed the dealership to make a reasonable profit on the vehicle.Robert was extremely professional and straight-forward in our dealings. He didn't waste my time and treated me like a valued customer. I really appreciate his direct approach and strong follow-through. Robert is an asset to the Acura of Boston team. I won't hesitate to do business with Acura of Boston again in the near future.

tcashwoman

Aug 25, 2012

10/12-a postscriptWhat happened below still happened; HOWEVER, within 12 hours of posting this, I received a message from the GM of the dealership, Michael Bender. He was extremely concerned about my experience, listened to my story, promised to follow up, called when he said he was going to, was honest about what might have happened, and tried to make the situation right. While it's unfortunate that it had to come to that, I do want to give kudos to Michael for taking the customer service aspect seriously and trying to remedy the situation. After speaking with him, I do think an honest mistake was made and that there was no dishonest intention, just a faulty process, which Michael has said that they have fixed. I appreciate his follow up and effort to try to keep a customer.BEWARE!!! (And know that I called the dealership and warned them that I was going to blast them on every on-line site I could - they had their chance.) We bought our car here in 2002 (MDX) and have almost always brought it here for service with relatively mediocre (not to mention expensive) results. (6 years ago I won't bore you with the details but I am convinced they nicked a hose during our 50K mile service the car died on the X-press way. We had to have the engine completely replaced - it was no cost, though we had to sign something and it was a huge inconvenience. You would be smart to ask why we continued to go there - we are idiots apparently!) But this last experience takes the cake. We had a warning light come on for the 2nd time in 2 months (after $2K worth of fixes the first time) and this time they told us the transmission was shot, and that it would be close to $7K to fix it. However, they did not recommend fixing it due to the age of the car. Salespeople started calling a few days later. We panicked as we were about to leave on vacation and had been warned we might not want to drive it - we literally almost bought a car, debated a rental, etc. For S&G's my husband decided to take it to Aamco for a 2nd opinion. Only $100 later they told us they didn't see any warning code that would indicate the transmission was gone but there was a loose wire. So Acura of Boston did shoddy work or the worse possibility is dishonest work. Maybe get us to buy a new car and take our car and fix it for cheap to sell it? I really didn't want to believe it but who knows. I called to complain and the manager I spoke to said all the right things and promised that his manager would call back to discuss. I gave them 4 days and called back again and asked for the manager. He said he knew nothing about the call. The bottom line is they didn't give a at#$%. To me, that's the worst part of this story. If you make a mistake, OK, but if you don't care about customer service enough to make it a priority to apologize, then you are just stupid. So I would absolutely stay away from their service department!!!!!!!

Software Sales Pro

Jul 17, 2012

My salesperson Phil Scott did a truly excellent all-around job in getting me out of my 2010 MDX lease into a new 2012 MDX lease. Phil showed me the highest levels of professional salesmanship, fairness, sincerity, politeness and attention to detail. Plus, he made the super extra-effort in resolving a tough vehicle color-choice issue I had with my wife when I brought home the first vehicle. He really went above and beyond here. I really can't thank him enough for this! Looking back, the entire vehicle lease-swap and sales process went as smooth as possible. My profession is that I am a Global Sales Manager for a multinational software vendor. I know excellent salesmanship when I see it. Phil Scott gets top marks in my book. In fact, I have purchased/leased over 30 vehicles over the years for associates, friends and relatives and I can state the Phil is the best sales person I have ever dealt with at any dealership. I did originally lease my 2010 MDX in October of 2010 from Phil. He did a great job back then too! I have also been very pleased with the Service Department. They do an excellent job and the advisors are all perfect gentlemen!

priyaravi20

Jun 19, 2012

Overall, I had a great experience with Zach Timmermeyer. He was very friendly and went out of his way to make sure our experience was nice and memorable. In addition to helping setup our car for pickup, he was patient and explained all the key features of our new car very well. When we forgot to bring our trade-in title he worked with us to pick it up from our home including help sync bluetooth on our phones with car handsfree talk system.

umakemekis

Jun 13, 2012

I needed to make an appointment for a recall on my 08 Acura TL.Service Rep told me that the dealership will inspect the parts and would not do the recall if the inspection determined it's not needed.I disagree and was being transferred to a service manager..... after 20min hold and being transferred 5 more times I finally reached the manager.. He agrees with me that they would work on the recall no matter what... so he transferred me to the appointment clerk...The Appointment clerk told me the same thing the Service Rep told me before... I explained to her but she kept insisting she checked with her service advisor and that's what she was told...I got furious with all these different info given to me by the same friggin dealership and called American Honda Corp. They agree with me.I called the dealership back, spoke to the same service manager and he completely agrees with me and he was setting up my appointment without transferring me back to appointment clerk. But the appointment didn't go through because he didn't want to give me a loaner which he says he can only give to 3+ hours services.Bottom line: Called Acura of Peabody, made a appointment, secured a loaner in less than 5 minutes.Pros: 1 knowledgeable service manager, i believe his name is BobCons: long wait time (at one point i was transferred to a Toyota service manager WTF), bunch of rookie service reps and appointment clerks

paschh

Jun 10, 2012

We are long-time Acura fans, having leased over 15 cars over the last decades. We have been delighted with the service and professionalism of Boston Acura and the attention we have had from Perry Wong and Peter in service. We always feel that we are dealt with fairly. We also are continuously pleased with the quality of Acura as a product; it only has to go into the shop for routine maintenance, which we greatly appreciate.

cthjp136

Jun 8, 2012

We walked in with two kids in the pouring rain to test drive the Acura MDX and were immediately greeted by Phil Scott. He was helpful, funny, knowledgeable and understanding about where we were in the decision process, especially on such a horrible day. We told him what we were thinking about and that we had just begun comparison shopping. He showed us a model with the layout and features in the showroom, while he fetched a car we could test drive. No one was hovering and finishing our sentences while we crawled all over the car. I felt very confident asking him questions about the MDX without feeling like he was pushing us into a vehicle we weren't ready to buy. It was a very enjoyable experience and the car was great.

Chris Bowker

May 29, 2012

By far the best experience I can remember when buying a new car. They responded to my email immediately (still waiting for one dealer) and their price was by far the best. Dumitru was great to work with.

sofyat

May 18, 2012

Dumitru is great! He helped us get a new light blue acura tsx that's really a fantastic car. Got a good deal on the dear. He also helped us with linking the bluetooth to the car's built-in system, so we can stream pandora through the car's speakers. We got it April 30, 2012 and really love the car so far.

Savethetiger

Apr 22, 2012

I went in to see a car that was sold by the time i got to the dealership. The sales guy there met my price appetite and got me to buy a model year newer than the one i went in for and a price that was hard to refuse. It took me 20 mins for the test drive, 15 mins to negotiate the price and within the hour i had signed the papers and left. Ask to meet with Perry who will make sure you leave with everything you came for.

learbob

Feb 5, 2012

Began searching for my new 2012 TL via the internet. I sent an e-mail with the best price that I had received from some other local dealers. Phil sent me back an email very quickly and told me that he could beat the price I gave him. I told him I would come in and talk and then introduced my trade in. I figured they would try and work me over on the trade as I knew I was getting a good deal on the new TL. I told Phil I knew what I wanted to get out of the trade and that I had done my homework. He came back and offered me very close to what I wanted and after a little negotiation we had a deal. Phil was awesome, a no-nonsense guy who was able to offer me a very fair price the first time and we agreed pretty quickly on the final numbers.I've bought many new cars in my life and this was by far the best experience I've ever had. This is the 2nd car I've purchsed from this dealership. The first was a 2002 TL and that was a good expeprience, this one was even better.I really liked Phil and would encourage anyone going to this dealer for a new purchase should ask for him. You won't be dissapointed.

Abh20212

Jan 4, 2012

Dumitru was great--not at all pushy. Manager was very nice as well. They gave us very good price on our trade in, and dumitru spent a lot of time with us when we picked the car up. He showed us how to work the audio, Bluetooth and other systems, even though his shift had ended.

Car Enthusiast

Nov 10, 2011

Worked with some of the nices people I have seen in some time. These guys are friendly and do what ever it takes to make the deal work. Check them out

alquimista

Oct 25, 2011

I went to this dealership a few times in the last few weeks to check out the RDX and MDX. I was very impressed by the knowledge of the salesman (Kevin) who reliably compared the two cars to other manufacturers' models and to each other. This was in stark contrast to my visit two years ago when the salesman (I forget his name) told me the second row in the MDX only seated two people. But I liked the styling and reliability of the Acura's and have had a few friends who have loved their cars so I was pursuaded to look again, and I'm glad I did. They were forthright and upfront on the trade-in value of my Lexus, and they also participate in Bank of America's Car Buying Center: which pre-negotiates the best price for you. Print off your certificate and they will honor it with no haggling. All in all a first class dealership that lived up to its luxury car reputation this time. And ask for Kevin for a low-pressure, high-class sales experience!

dzirman

Oct 23, 2011

Mike Bender and this dealership were phenomenol! From the moment I walked in to buy a car, I was impressed. The sales people that assisted me were very customer service focussed, friendly, extremely knowledgeable, helpful, and patient. I especially appreciated Mike's patience and extensive knowledge as he assisted me with what could have been a very difficult process. Bryan Jones and other sales staff were also great! I should mention that I shopped around and this was by far the best dealership I visited. The price, service and overall experience could not have been better. Never for a minute did I feel pressured. Instead, I felt that Mike and his staff went above and beyond! I would definitely highly recommend this dealership to all of my friends and family. Debbie Zirman

sj325

Oct 19, 2011

The sales guy was great, Edwin. The sales manager was pushy, arrogant and blew a deal that was otherwise done. We phone tagged and he finally stopped calling after the first afternoon. This guy is old school hard sell and I felt like he was trying to trap me right down to holding my keys aftger appraising my trade. (he gave me back the registration but kept my keys.) Bought another car from a dealer that simply answered my questions politely. I felt bad for Edwin, nice guy with no power to negotiate.

blue92956

Oct 18, 2011

I had a great experience with Acura of Boston right from the beginning. The people were wonderful to work with. I was made to feel very comfortable during nagotiations with Kent. He was the only one to email me right away after I inquired about the TL. Christopher Wright in the F&I department was extremly knowledgeable, answered all my questions and at no time did I ever feel pressure. I was able to go at my own pace and do what I wanted. Ryan could not do enough for me when going over the TL's features he took the time to go over it not once but several times, answered all my questions then delivered the car to me 50 miles north of Boston. I was impressed by this dealership overall but mostly by Ryan, his personality and his knowledge about the Acura TL.Thank youCheryl Smith

Jimmy D

Aug 23, 2011

I went to this dealership many years ago and inquired about a new Acura. I learned that the new models were out of my range. They didn't have any pre-owned in stock that met my needs in my price range. They took my info, and a few days later called and advised that had just got a car in they thought I would like. I drove over, they gave me the keys, I drove it to Dedham where a mechanic I know inspected the car and told me there were no issues what so ever with the car, which was a 1995 Acura Integra with 72,000 miles. I drove the car from 1999 until 2008. It had 280,000 miles when an idiot blew a stop sign in Dorchester and broad sided me leaving the car as a total loss and no longer operational. I can tell you this, the car had no mechanical issues over the 10 years I drove it. I would have driven the car to Florida even after 10 years. And I'm pretty sure it had another 100,000 miles left!!!! Over the years, the only service I needed was when I had to change batteries, and I had to change the alternator once, and the radio had a security system built in. I would have to call to get the security code, and they were always more than helpful. Plus you see from earlier in the review how helpful they were in helping me find the car that was perfect for me.

farisajimez

May 6, 2011

Overall, I had a good experience. Zach Timmermeyer was a great help. He was very friendly and funny. He made sure everything went well. I also liked the fact, Zach left a open commuinication after I leased the car. I do plan on calling Zach for couple of questions. Thanks

joanfink

May 5, 2011

My experience was positive because of the friendliness of the salesman (and manager), lack of pressure to buy a car; helpfulness, availability of cars, and salesman's knowledge of his inventory. I didn't receive unsolicited phone calls or emails after my first visit -- which I appreciated.

chrissysantini

Apr 30, 2011

My experience at Acura of Boston was wonderful. I would recommend them to all of my friends and family. Thanks Zack for your of your help and patience with me. I can be very difficult woman but you showed care and definitely patience. I didn't feel like I was was talking to a "car"sales man I didn't feel like I was getting ripped off. i felt relieved and comfortable when I left. Thank you

earous

Apr 21, 2011

I was extremely impressed with Acura of Boston throughout my new car purchase. I had contacted several Acura dealerships within the area for pricing information on a new car, and received the best price from Acura of Boston. Furthermore, the sales staff was extremely cordial and receptive to me when I visited the dealership. I never felt pressured at any time. My sales representative knew every little detail about my car, and even contacted me on his day off in order to notify me that my car was ready for pickup! This was definitely beyond my expectations. I wish all dealerships operated as professionally and smoothly as Acura of Boston. I give this dealership my highest recommendation and will most definitely return to them for my future car purchases.

wabdad

Mar 7, 2011

Zack was a professional from the beginning to the end. He answered every question I had before and after the sale. I think it's admirable for a salesperson to care about you after the sale has been made just as much as before the sale. If I had a question Zack didn't know he didn't try to bullshit me, he instead went to the appropriate peopl;e where he could get the correct answer. Trust me I had him running around with a lot of questions. I found everyone at accura of Boston to be very helpful. I guess if I had any complaints it's with all the guys standing at the managers desk talking bad about a salesman that wasn't in that day. I really thought that was inappropriate. Other than that all the people were very friendly and helpful.

laura_liz8

Mar 6, 2011

From our first visit when we weren't quite sure what we wanted, the knowledgeable salesperson answered all of our questions about various models and didn't try to steer or pressure us at all. We came back again when we had decided and he was attentive and present throughout the whole buying process. We were treated with the utmost respect during the negotiation process and felt like we paid a fair price. We absolutely love the car and had a great experience at Bernardi and speak very highly about the dealership to friends.

misha7

Mar 3, 2011

Michael is very nice, helpful, knowledgeable person.I needed a time and a space and he gave that to me. He also always was available when I wanted to talk to him.I felt very comfortable. He definitely played a significant role on my decision to buy the car.

mtriest

Mar 2, 2011

By far the best experience I have ever had buying a new car. After walking out of another Acura dealership yesterday (they refused to budge on price, and played games), I visited Acura of Boston today and in under an hour purchased a new 2011 MDX. Brian & Mark are professional, and straight forward. They showed me the dealer cost, and added a small profit for them (as they should). They also gave me a very fair price for my trade in, which compared well to Kelly Blue Book estimates.

laz00

Feb 23, 2011

I have an Acura TL, which I purchased from Acura of Boston. I was happy with the car and the service that I received from the service department. As I am getting close to exceeding the mileage on my lease, I decided to look into buying a new Acura. We looked at several models this weekend and were given pricing that included an offer to payoff the rest of my lease. We had to ask our sales guy four times to get us pricing, and we had to ask him very directly. We also had to remind him that we wanted to test drive the MDX after test driving the RDX. It was like he did not have time to show us both cars. Anyway, we initially thought their pricing was competitive, but after doing research, we felt we could do better. However, we had to call multiple times to discuss the quote. No one called us back. In the meantime we got more competitive pricing from other dealers. Acura of Boston finally called us back and offered us a decent price. Since we had a positive experience with them when we leased my TL, we decided to buy the car from them and drove into the dealership to complete the deal (per the sales manager's instruction). We had to wait over an hour once we got there, even though the sales manager told us to come in. When we finally discussed the deal with the sales manager, he was provoked that we had a lease and acted like it was our fault for not telling him, even though we discussed the lease and had the car appraised through his colleague, the other sales manager and the sales guy we worked with. The left hand had no idea what the right hand was doing. Ultimately, this sales manager would not honor the commitment that the other sales manager made to pay out the rest of the lease with the pricing that we had agreed to with him. He wanted us to cover half of the remainder of the lease. He also told us that the car was not even leased from Acura of Boston when it was. Even though we spent about 2 and a half hours waiting for these guys to get their act together, we decided to take our business elsewhere. Between the phone calls that were not returned, the lack of attention when we arrived to work out the deal, and the disconnect between various members of the sales team, it was clear to us that they had met their quota for the month and that our business was not important to them. We will not be going to this dealership for sales or service in the future. In fact, we are now considering purchasing a car other than an Acura, which we initially had no intention of doing. If you want a typical, slimy, car dealership experience, I would go to this dealership, otherwise look elsewhere. There are plenty of options in the greater Boston area.UPDATE: I WANTED TO UPDATE THIS REVIEW, AS THE DEALER DID ATTEMPT TO FIX THE SITUATION. BOTH THE SALES MANAGER AND GENERAL MANAGER CALLED ME. THE SALES MANAGER OFFERED ME THE PRICING WE WERE INITIALLY PROMISED OR A GOOD DEAL ON THE MDX. WE ENDED UP GETTING A BETTER DEAL FROM ANOTHER DEALER, SO WE DECIDED NOT TO PURCHASE FROM ACURA OF BOSTON DUE TO THE BETTER PRICING FROM THE OTHER DEALER AND THE INITIAL NEGATIVE EXPERIENCE. THE GENERAL MANAGER ALSO CALLED ME TO FOLLOW-UP AND OFFERED ME A SERVICE CREDIT. THE SALES MANAGER AND GENERAL MANAGER WERE BOTH VERY APOLOGETIC, AND I APPRECIATE THEIR EFFORTS TO MAKE THIS SITUATION BETTER. IT WAS JUST HARD TO GIVE ACURA OF BOSTON OUR BUSINESS AFTER OUR INITIAL EXPERIENCE.

rcoelho588

Jan 23, 2011

WHEN I FIRST PURCHASED MY MDX , MY REMOTE START WOULD NOT WORKZACK MY SALES REP HANDLED THE PROBLEM WITHIN 1/2 HOURYOU HAD THE COMPANY COME TO MY WORK AND REPAIR THE PROBLEMHE CALLED BACK THE NEXT MORNING TO CONFIRM I WAS HAPPY AND TO SEE IF I OTHER ISSUES

DVL

Jan 14, 2011

Niso was very helpful and knowledgable. His demeanor was not pushy, which I liked. He spent time showing me the various ins and outs of the car. He was considerate o f my time and the whole process went smoothly. I would highly recommend working with him.

davidmack

Jan 11, 2011

I stopped by the dealership on December 31st -- realizing that it was one of their busiest days. I was greeted by the sales staff and the process of test driving and working through the pricing/paperwork for my MDX was efficient. Niso and Enrique were great to work with and Bernardi had a large selection of MDX's in inventory to choose from. I had my two young daughters with me and they expedited us through the paperwork -- as my daughters' attention span was limited. I was also impressed that Enrique and a fellow Bernardi employee helped me out by delivering my MDX to my house.

rseidelmd

Jan 8, 2011

This was our first purchase of an Acura and our first experience at Acura of Boston. Every aspect of our research, purchase, financing and pick-up was handled efficiently, professionally and courteously. In particular, our salesperson, Dumitru, was exceptionally helpful and thorough, spending several hours with us (over 3 visits) to make a deal that was satisfactory to everyone involved and to make sure that we understood the operation of our car. After spending a couple of hours going over the complex audio and navigational system, Dumitru even offered to be available for further tutorial assistance, if needed. He expedited registration and paperwork for the auto insurance, advised about future servicing of the car, and also installed our transponder for us! Who could ask for anything more? We plan to use Acura of Boston to service our car. If the service department is as competent, attentive and personable as Dumitru, we will feel very lucky, indeed, to have purchased a car through this dealership. Good work, Dumitru, and Acura of Boston.Rachel & Paul

jschoen24

Jan 8, 2011

My wife and I had a great buying experience at Acura of Boston. The salesman who helped us, Dumitru, is very pleasant, patient, knowledgeable and helpful. My wife and I had some other manufacturers' models in mind for a new or slightly used car and had not researched Acura models as much. We went in to see what they had, being mostly familiar with the TL. We spent about 3.5 hours with Dumitru, looking at new and used TL's and TSX's, test driving some of them, negotiating a price, etc. We really liked a 2010 TSX with 2200 miles they had available, but being not that familiar with TSX's we wanted to do a bit more research on them and also still check out some other manufacturers' models. When we informed him after spending quite a bit of time with us he remained patient, pleasant and very professional.We ended up buying the car a couple days later. The whole purchasing process was great. Dumitru is very detail oriented and made it all very easy. Also Larry, the pre-owned sales manager who we dealt with during the price negotiation process, was similarly in his attitude. Same goes for Al who is the finance manager. We never got a bad vibe from the staff, they treat you really well. They don't try to push you into a direction you don't want.When we picked up the car Dumitru spent about half an hour with us going over all the features of it, pointing out all the bells and whistles (he set up the Bluetooth for our phones). Just more customer service details he is dedicated to. We really recommend this dealership, the sales staff is great.

Stevekr

Jan 4, 2011

Thank you for all the years of fabolous customer service!!! Amanda Fournier is truly exceptional, always goes above and beyond. You guys have a great service staff and you are the reason I will stick to the Acura family! Thank you for all your hard work!

poplar62

Nov 21, 2010

Steve was extremely helpful in explaining the 2011 RDX. He was very patient. He loaded my blue tooth cell phone numbers in the HFL system and me how to use it. Steve also went over certain parts of the Owners Manuel as well as the Nav Manuel. He made the total car buying experience as stress free as is possible.

hydralitc

Nov 20, 2010

It was such a great pleasure working with Jeff Lui. He was friendly, knowledgeable and understood what we were looking for. Jeff was not pushy like most consultants that I had talked to. My family usually goes to Acura of Peabody for our sales and services but from now on we will be going to Acura of Boston instead. I am very happy that I found the car that I wanted. Also, what impressed me the most was that even though Jeff had a very busy Friday with all other sales, he spent his time in the end to go over everything with me about my new car from how to set up the basic functions to how to maintain the vehicle properly. Overall, my family and I had such a pleasant experience buying my new vehicle. Jeff and the staff there made the process very easy and fun. My father is planning to also buy a new car in the near future and we definitely will stop by your dealership.Best Regards,Tri Cao

vsharmaone

Oct 21, 2010

Impressed by the friendliness and knowledge of sales rep about the cars (warranty, gas mileage, tech package, seats, etc.) Always followed up in a professional manner.It was first time buying Acura and did so because of brand reputation - will do business in the future.

kandel

Oct 4, 2010

After I bought my car, I had trouble syncing up the car with my garage door opener. Josh and then Saran came to my house (2 visits), and as it turned out, the Overhead Door mechanism needed to be adjusted before syncing. We did not know that on the 1st visit. On the 2nd visit, Saran climbed up to the mechanism on the garage ceiling and fixed what needed to be done after speaking with Overhead Door man. Then he synced the car. It was great that these men were willing to come over 2 times for the same issue. And then Saran was re-briefing me on how to use certain things in the car that I hadn't used yet. This is the 2nd car I bought new from this dealership - not because of the dealership, but due to the excellent caring staff.

djglover

Oct 3, 2010

I went in to look at a 2010 MDX and ended up purchasing a 2011. Zach was very helpful. When the car was not ready on the date arranged it was delivered to my home the next day. Zach is a very good salesman and I would recommend the dealership to others.

powereli3

Sep 29, 2010

Really great guys to deal with. My local dealer in VT is TERRIBLE. Shearer Acura.. not good! The dealer used to be 'Lewis Acura' and they were even worse. The guys in Boston were fair, kind, and got the job done. They even delivered the car right to my front door. Josh and Enrique, if you're reading this, THANK YOU!

stellajohnson

Sep 29, 2010

I actually had a delightful experience buying my car even though I was not interested in doing so. Stephen and Josh found the car that suited me and my price range. They were extremely attentive to my needs, flexible and came in during their off hours to accommodate my schedule. In the end, I got exactly what I wanted and was well taken care of. I have been doing business with the service department for 10 years and also think they do an excellent job.Josh and Stephen attended to every little concern of mine and they were very gracious about everything. Spending all of that money was painless, especially since I love my new car! I have to say it was a very good experience indeed.

charris67

Sep 28, 2010

I had such a great experience working with Saran and the Acura of Boston team on the purchase of my 2008 RDX that I have referred my friends to your dealership. Saran really worked hard to get me into my first Acura and I'm truly grateful. Thanks so much! I love my new car!

balance337

Sep 14, 2010

Great sales associate. Went above and beyond to get my vehicle registered when needed. Did not hesitate to make accommodations as necessary for a successful delivery of my gently used 2008 Honda Ridgeline. Kevin was very informative and capable in his job. I would happily due business again with him!

macktruckbeef

Aug 9, 2010

Saran was professional, warm, helpful, responsive and anticipated difficulties.He was well spoken

jvinson

Jul 28, 2010

Dumitru from Acura of Boston was by far the most helpful car salesmen I've ever worked with. I went to the dealership that day to investigate the possibility of trading my 2005 Acura TL in for a newer TSX with less options and a lower monthly payment. He simply asked me what I was looking for, and then proceeded to show me vehicles matching the description I had given him. He was very up front and honest about what the dealership had to offer. After a fairly brief conversation, I decided that the TSX he had shown me was clearly a very good deal, both with the available interest rate at 2.9% and the car's sticker price being a few thousand below book value. We finalized the deal, which was a very smooth and painless process, and I was driving my new TSX home two days later. I had only intended to investigate the possibility of trading in my TL that day, but Dumitru's easy going attitude, knowledge of the vehicles and the brand, attention to detail, and desire to satisfy the customer and not simply bring home a bigger pay check, had convinced me to make a purchase. Since buying the car, Dumitru and Acura of Boston have followed up with me to make sure I was satisfied with my purchase. This was another action that reflected the dealership's commitment to customer satisfaction. I would highly recommend both Acura of Boston and Dumitru Moisei.

micus

Jul 28, 2010

Bought 3 cars from them over the years. Things are quite nice and easy when paying the list price for the first two. Hagging over a year-old demo in 2009 was not altogether a pleasant experience, and I did not get full disclosure about the car's problems. Nonetheless, they did fix what the problems I reported subsequently. May do business again.

mdesena

Jul 27, 2010

Had a wonderful experience from the second I walked in to start looking until I drove out with my new car. Felt I was given so much attention and help and really felt personally cared for by Phil. Would highly recommend going to this dealership and working with Phil.

clmurnane

Jul 7, 2010

I purchased a 2010 MDX tech package. The experience with Acura of Boston was refreshing! Everyone we dealt with was professional and honest. They were good salesmen, not like the other dealerships I was dealing with. I was going between 3 dealerships and Acura of Boston was definately, the best choice! I would recommend them to anyone!

Jaemi

Jun 28, 2010

I was very pleased with the way I was treated by the folks at Bernardi Acura of Boston. I had been to four dealers previous to my visit to Bernadi, including the other big houses in the Boston area and found the staff at Bernardi to be in stark contrast to the others. The staff was knowledgeable about the vehicles they had in their inventory, which is a good start. At this point, I was annoyed at previous dealers' first response of opening a laptop computer and saying "let's see what we have in stock..." This annoyed me because, thanks to the same website they visited, I already knew what they had in stock. Seems to me that any reasonably intelligent dealer would be better informed of their stock than me. Other dealers tried to lock me into a certain vehicle and then grew excessively difficult with which to work. At one dealership, based in Peabody, the price kept going up, which is clearly the wrong direction if they truly wanted to sell me a car. The staff there, I felt, deliberately wasted my time and proved frustrating with which to work, causing me to feel that I needed to leave and not come back. When I expressed that all I wanted, at this point, was to go, the dealer insisted I wait to talk to his manager who was on the phone. The manager simply regurgitated what I was already told, precisely as I expected him to do, and further wasted my time and made me feel stupid for even being there. The staff at Bernardi worked with me to find the best fit. They offered me very fair value for my trade-in and was clearly willing to work with me on the price of the car I was buying. I felt that my business was wanted and valued. It made my decision to purchase a certified pre-owned Acura TL from Bernardi and easy one for which I am greatly appreciative.

hkelly

Jun 22, 2010

I enjoyed dealing with Kevin and I would recommend people to ask for him. He was very personable and friendly and he answered all of my questions. I ended up spending a little more than I wanted but I got a good car. Acura of Boston was very prompt in making sure the car was ready on time and it looked brand new even though it was a 2006. I would recommend Kevin Hosein and Acura of Boston to anyone who is looking for a new or used car.

wendyjs

Jun 13, 2010

I submitted a request online for a quote for an Acura TSX. I had several people call me from different dealerships. Margaux was very accommodating and worked with me to get the best offer. Margaux combines knowledge and expertise of her industry with a genuine care and concern for her clients. It is obvious that the team at Acura of Boston enjoy working together. Margauxs manager Josh, Demetri, and the finance guy were all great to work with, and I look forward to a long and productive relationship with Margaux and Acura of Boston.

ericlbenjamin

Jun 1, 2010

I appreciate a salesman who works fast, has tremendous inventory, is friendly and helpful. Enrique and Acura of Boston do it all. They met Consumer Reports suggested price and that was that, and when I've needed service, they were also on target. Their financing dept. also was quick and efficient. This is the place to go in Greater Boston for your new Acura - and Enrique should be your man!

rmfrankel

May 25, 2010

This is the first Acura I have purchased for myself. (My son paid me back for an RSX which I purchased for him a few years ago). I do not have much spare change,since I lost my full-time job about three years ago, and was reluctant to pay the most I have every paid by far for a car. It was my salesman, Saran Dep, who put me at ease. He was just so accommodating, from explaining the advantages of the 08 RL tech. to even making a recording for me after I purchased the car, explaining the many controls in the car, many more than I had ever had before. Then he offered to answer any questions that came up, at any time in the future, on the most efficient use of the car and gave me his contact number. I never thought I was really going to buy the car when I walked in, but I found myself talking to someone who was more like a friend/counselor type than a salesman. He was just that nice. The two folks from the business office, John Cleary and Neil Gately gave me a lot of information on extended contracts and rim and wheel contracts. They did this in a friendly way, not selling it or pushing it on me. What they said made sense, so I took those contracts. All three of these guys were very efficient in performing their work. I never felt rushed, but I never felt my time was wasted. Generally, the atmosphere in the whole place was friendly, so the general manager must be doing something right. I think the price I got for the car was good, and a little better than competitors. There is always some "buyers regret", particularly when the buyer made the splurge of his lifetime, but I feel confident that I will have a good relationship with Bernardi's Acura as time goes along.

JGantos

May 19, 2010

DUMITRU MOISEI is the salesperson who instantly turned my opinion of Bernardi from an unpleasant experience into a superior experience. His knowledge, attention to detail, listening skills and suggestions were spot on. He was engaging from the moment I walked in the door and his enthusiasm to meet my needs was entirely genuine--he never tried to shoehorn me into a purchase but very specifically pointed out all the options each car model posessed and which ones I might find practical, pleasurable and to my advantage. His relationship with Perry Wong, the manager, was very trustworthy and I felt that Dumitru was my advocate when it came time to negotiate the price. The pocess was cordial, smooth, and entirely satisfying. For me, buying the car was the end of the process, but for Dumitru it was just the beginning. He next orchestrated the entire business transaction and made certain all the arrangements for the registration, plate transfer, insurance and title were expedited properly. Nor did his attention to detail stop there. Once I returned to pick up the car he transferred the plates, magically transferred my neighborhood parking sticker, and walked me through the very detailed and complex navigation and hands free technology which is a major feature in a TL S Type. Once I pulled off the lot and arrived home I realized that not only did I purchase the car I desired, but that I purchased it from a person who left no stone unturned in an effort to make the purchase as pleasant as the product. Then today he called to check up on my effort to manage the navigation system and when I said I needed a bit more instruction he set up a time for me and I came in and he walked me through it step by step for a second time. I never once felt I was imposing on his time and instead I again left feeling as if he took pleasure in meeting my needs.

jbcarey

May 18, 2010

I would definately recommend Bernardi Acura of Boston. All the negotiations and details were worked out through email. Phil and his team were always quick to respondwith useful information. Pick up and paperwork went very smoothly, everyone was helpful.

Marcuz

May 15, 2010

Overall: Good buying experience for a certified pre-owned car. Dumitru was very friendly and made sure to answer of all my questions. He let me drive the conversation instead of wasting my time pointing out features is was already familiar with. I would feel good about sending a friend to this dealership. Price: Extremely competitive for dealership pricing. Less markup over wholesale prices than I was typically seeing elsewhere.Financing: I found the process much more honest than a previous attempt at buying a car at another location. I have excellent credit and at another dealership was told that all I qualify for is 6.9% financing from the dealer (and this was a big brand dealer) whereas at this Acura dealer I got the interest rate that was more online with my risk profile. Just a word of buying advice though, you should always go into a dealership with a preapprived rate from an outside lender so you have something to compare to. Delivery: The pickup process was great. Dumitru made the effort to fix up as best as possible any minor blemishes that I requested. Was it perfect? No, but it was pretty close and as good as one could expect without buying a new car. Follow-up: Dumitru called a few days later to make sure all was going well and when I had an issue with one of my key fobs I came in and he fixed it right away.

brianmaney

Apr 28, 2010

I highly recommend this dealership to anyone interested in the Acura brand. I was a prior customer to Acura of Peabody and this dealership was a lot more welcoming. I received a good price on my new lease and they seemed to be very honest and straightforward. I strongly urge new customers to seek help from Dumitru Moisei as he was very helpful with the purchase of my car.

christmm

Apr 8, 2010

Dumitru Moisei (with support from Perry Wong) provided the most positive car purchase experience I have had over the last 25 years. He was very knowledgeable about the product (I bought a TL SH-AWD), exceedingly polite and good natured, and most importantly he listened. Rather than just tell us what he wanted us to know, he listened carefully to our questions about the car and its features and gave us very clear responses without pressuring us. He has followed up with us several times since purchasing the car just to check in and we are very comfortable. We will certainly go back and speak with them again for our next car purchase.

ccf

Mar 24, 2010

We have purchased our third vehicle from Acura of Boston. The sales staff Perry wong and Dimitru Mosei were very courteous, extremly knowledgeable and friendly to talk with. Dumitru call us latter after picked up the vehicle to see if we were have any problems with the electronics, he told us if we needed help to call him. The service on our two previous acura vehicle has been excellant.

moys0527

Jan 23, 2010

service are excellent and efficient. He's very patient to explain the function of the car. my purchase was a last minutes decision and Dimutri and the manager able to quote me a decent price and I did not even went to another dealer to compare price. Highly recommend to my friend before they shop another dealer.Also, this is my second car i bought from this same location/ dealer.

cross02478

Jan 21, 2010

We came in to look at Acura because we needed a new car and we were shopping around. We came to Acura because our daughter has a Honda Civic and we all really like that car. It runs well and is very reliable. We wanted to see what the upgraded version of Honda was like. Our salesman was Dumitru Moisei. He was very knowledgeable and informative. We test drove the TL-SH AWD.We liked the feel of the car and all the technology that is in it. We decided to buy it. When the car came in Dumitru spent several hours with us to make sure we knew how to operate all the features of the car and answer all of our questions. In the last week since we picked the car up, Dumitru has called us several times to see if we have any questions or are having any difficulties figuring out all the technical aspects of the car. So far - so good. We are really enjoying the car.

yaso

Jan 19, 2010

I almost bought an Acura TSX 2010 4cl w/ Tech package, though for personal reasons didn't go through with it.However, even though my sale wasn't completed, I see the need to mention the sales person I interacted with. Dumitru was extremely helpful with my purchasing decision and made the whole experience of buying a luxury sedan a very pleasant one. He was extremely concerned about my decision, whether it had to do with Acura or not, and always gave a very honest opinion about any question I had. My experience was so good that I didn't even care going to any other Acura dealership in my vicinity.He made it feel like the car was mine even before the purchase, and never once did I get the feeling that I was being ripped off, or that money was the biggest driving force for him. Customer satisfaction seemed of prime importance and I was always kept at ease. Some dealers first ask you your budget, but here I was shown all the cars, asked what I wanted and showed all the features. I did my homework later, and it turned out that it was the best price that Acura of Boston was giving me, with hardly any hassle of haggling, which is unlike the "dealer" concept as all of you know.My sales rep followed up the right amount and was always available to answer any question over the phone or via email.I will definitely be going back there the second I need an Acura.

Ryan_McMeniman

Oct 12, 2009

I purchased a new 2010 Acura TSX 4 cylinder without the technology package at Acura of Boston. I began my buying process over the Internet. Within minutes of filling out the form, the Internet sales person, Saran Deb, called me on my mobile (as I requested) and began to negotiate price. Since I had already driven the car at another dealership, all I needed to do was get the best deal I could. Saran worked with the sales manager to come up with a very reasonable price, which according to other web sites, appears to be on par with what others are paying currently. Their price beat the next closest dealer by $300.I got the typical run-around on my trade-in, but the negotiation with the sales manager was friendly and professional.The business manager who finalized the financing was also quite friendly and professional. Naturally, they managed to match my credit union financing with an offer from Bank of America. His approach on the add-ons (insurance, scotch guard, etc.) was fairly low-key - only one hard push on the "gap insurance".When I picked up the car, Saran brought me through a detailed delivery that included setting up my preferences, linking my Blackberry via bluetooth, getting the XM radio subscription fixed (this required a lot of extra effort on his part, I might add), and generally giving me all the details I needed to drive it off the lot.Overall, I would highly recommend working with Saran and the team at Acura of Boston.

scott_warnetski

Aug 13, 2009

My experience at Acura of Boston was very positive. I previously bought at TL and RDX from Herb Connolly in Framingham. However, when I went to by a specific MDX at the end of the model year, they basically said we don't have it and nobody else has it and they didn't try to find one. I did a little research and I found what I was looking for at Acura of Boston. They gave me a very competitive price. Friends have also recommended Acura of Boston. Like I told Perry, my experience thus far has pulled me away from Herb Connolly in Framingham.

tonytony

Jun 1, 2009

Purchased a new Acura RDX , Paul had the knowledge and the patience and answered all my questions , he made the sale process so smooth that i didnt have to shop at another dealer , i had in my mind to buy a different from another dealer and had shopped around for the past 2 months . The manager Peter Cronin was also helpfull and very upfront about everything i asked . I have to say , It was Paul and his way of helping me with my car that made me purchase the car from Acura of Boston , i like that the fact that he put no pressure at all and was just very proffesional and patient , he also returned my calls on time and made sure i get my car on a timley manner . Thank you Paul , Tony.

nbucci

Mar 29, 2009

Both Peter and Dimitru were excellent throughout my purchasing experience and I would definitely recommend/refer this Acura Dealership to anyone above all the other local Acura dealerships. Their focus on delivering excellent customer care is by far one of the best I have ever seen. They have gained a customer for life.

renz74

Mar 28, 2009

Went in to test drive a TSX. Dimitru was very helpful and informative. During the negotiations he brought Chip in and we ended up with what I think is a very fair deal for a great car. They listented and understood my needs to close the deal. I would highly recommend this dealership and look forward to working with them in the future.

Jeff Perkell

Mar 9, 2009

Altho my my wonderful TL needed little more than routine maintenence over last 2 years, Acura of Boston has provides excellent professional care. They gave me good advice when I upgraded the tires. They have more than once not charged for something or reduced fees voluntarily, when they thought this was fair. Their price for a major service was $60-100 less than 5 other Acura dealers in the area. They wash and vacuum the car after each visit for free and also have loaner vehicles, shuttle service, and wifi waiting area with free snacks.In summary, Acura of Boston routinely treats me as a valued customer, instead of as a revenue opportunity.

gkim

Feb 3, 2009

I bought 06 VW Passat in this dealership. Even though I live in Rhode Island. The car was clean and well maintained. The customer service was also so nice. Especially, Dumitru, Sales Consultant was so nice and kind person. He did customer service very friendly from test drive to delivery. Overall, I am satisfied to buy my second car in this dealership and proud to install Acura of Boston's plate frame to my car, even though my car is VW.

oceanstate3

Jan 31, 2009

I traveled to Acura of Boston because a coworker recommended the dealership to me. Even though I live in Rhode Island it was well worth the trip. I've been an Acura owner for years and was happy to go to Boston. Working with Perry was stress free and he gave me a great deal. I even thought I wanted an MDX but the sales manager helped me to decide that for my needs the RDX was better; I really felt taken care of. I've never had an SUV but the assistant Ralph spent more than enough time with me to go over every detail of my new vehicle; I was even calling my wife from the car in no time. Acura of Boston has really built a great sales team. They even took the time to show me around their service department and I look forward to going back for all my services.

mcarlson44

Jan 8, 2009

My sales associate Paul Labby was outstanding and the service department is first class. I purchaced a 2005 Acura RSX and Paul Labby told me everything I wanted to know about the car without forcing the car at me like I was just another sale. He was very personable and knew alot about what I was asking, therefore, he did his job to perfection

sashadavis

Jan 6, 2009

Once again Bernadi Acura has managed to exceed my expectations! As a Boston resident I have serviced my vehicle at Acura of Boston for years, so when it came time to purchase a new car I knew exactly where to turn.Last week my husband and I stopped into the Bernardi showroom to test drive the new all wheel drive TL. The customer relations manager, Katherine, who was nice enough to follow up with us after our service appointments, made it a point to step out of her office and greet us. Our sales consultant, Paul, gave us a thorough overview of the TL. He was extremely knowledgeable, professional and answered of our questions with confidence and clarity. We didnt feel pressured at all! We are now the proud owners of a new Acura TL and I would without a doubt recommend this dealership to anyone hoping to receive a truly pleasurable, no-hassle purchase experience.

RachelHarrison

Jan 6, 2009

My entire experience at Bernardi Acura of Boston was awesome!This was my first car buying experience so I was a little nervous but they made the process a breeze! I started by browsing their website until I found the perfect car for me. When I had questions but couldn't make it into the dealership they worked with me via email and gave me every answer I needed. They weren't pushy and didn't pressure me to buy before I was ready like some other dealerships I worked with. Their marketing specialist, Samantha, gave me quick responses but didn't bombard me. She referred me to Dimitrui in their sales dept who was very knowledgeable of the car I wanted. Dimitrui really listened to me and gave me a great offer. He informed me of all the accessories that already come standard with the car like a sunroof and leather seats!! Then he helped me chose some extra accessories so that I could keep my first car protected along with some that really make it personalized to exactly my preferences. The Finance Manager, Jon Kent, explained all the paperwork and really took the time to make sure I knew my options. This is a dealership I can trust! I look forward to servicing my car there and knowing that I'm a valued customer.

ghandel

Jan 6, 2009

I bought an '05 TL here and have brought it back for a variety of service needs long after warranty has ended, including for some issues that would probably make most technicians roll their eyes. Everyone at the dealership has been professional, patient, respectful, sympathetic and friendly. In particular, I've really appreciated service reps and mechanics' willingness to drop everything on more than one occasion in order to take a spin around the block with me on a noise-hunting mission. And most importantly, no member of the Acura of Boston team has ever made me feel that even hard-to-find issues were anything less than legitimate. It's a model dealership, in my book. I obviously have only one buying experience, and it's far in the past -- but it, too, was very pleasantly and professionally handled by Acura of Boston employees.

gbogdanovich

Jan 5, 2009

I was thoroughly impressed with the Acura of Boston sales team from start to finish. My initial contact came from Samantha in follow up to an internet request. Despite me putting her off a first time because of my father-in-laws heart surgery and a second due to the power loss in NH during the ice storm, she demonstrated sincerity and maintained her professionalism while asking at the same time if she could follow up again. Being a sales manager myself I was impressed.Upon contacting the dealership on the phone when I was ready to move forward with purchasing a vehicle, I was put in contact with Gary Cooney as Samantha was not working. Gary took the time to listen to my position and to understand where I was in the sales process. From there he acted quickly and aggressively to the point where he enticed me enough to make a trip down from New Hampshire despite having a quote from another dealer and despite having family in from out of town to get the deal done.Finally, Peter Gallagher has been a fantastic liason as a new Acura owner. On the day of my purchase, during the vehicle exchange and on a follow up call he has made me feel like I am receiving VIP service. Congratulations on putting together such a successful organization.

gregstone

Jan 2, 2009

This is my third Bernardi Acura of Boston Acura and they really are "for now and for life." Peter Mark and Amanda Fournier in service always take care of my cars and let me know what I need to do and what i can wait on. Perry Wong has been my salesperson for all three cars and it is great to have someone so professional who you can trust and has been there for the past twelve years I've been buying cars. Everyone always helps answer my questions but doesn't play games or treat me like I'm stupid. They have a good thing going. The best compliment I can offer is that its run like a business, not a typical car dealership.

mcpeterson1

Dec 27, 2008

I had such a great experience with Acura of Boston. Pete Matton was knowledgable, and made the stressful process of negotiating for a new vehicle like a breeze. Joanna Kiklis as the Finance officer gave me great service, and explained all of the paperwork I needed to fill out. She saw happen to see me the day after I picked up my car coming in to get my inspection sticker. I had forgotten my registration, and she was so kind to get me a copy so I did not have to go all the way back home. I would highly recommend Acura of Boston. Ask for Peter!

coondog5

Dec 17, 2008

Great service, friendly and knowledgeable. The best selection of the three dealerships I visited. Pricing was easy too...The manager,Perry Wong,came right over with an offer that made sense for both parties.He had the car ready the next day as promised.Peter the salesman was informative and fun to work with. He made it easy to pick out the right car for my family. I highly recommend Acura of Boston for all your new or used car needs. Very professional!

leonard76

Aug 27, 2008

My experience was at Acura of Boston was fine. Andrew is the sales person we worked with and he was friendly, professional, and easy to work with. We had already worked out a price for an mdx before we walked on the lot, so we didn't have to deal with any of that.The only minor thing we were a little annoyed by is when they brought the out the exact car/color we were going to purchase, the outside of it was really dirty with bird droppings. I would have expected they would have at least run a hose over it before showing us. But when we picked it up it was clean and shiny.

alpha234

Jun 13, 2008

I have never been so insulted and badly treated by a sales person in my life. The process started like normal with initial negotiations until they brought in the sales manager. He talked down to my wife and I as if we were idiots and had no understanding about buying a car or supply and demand. I made sure to correct him on his understanding since I have a PhD in economics from Harvard. Not only was he rude but he raised his voice at us. We were so upset that we almost left before making one final counter. Unfortunately we didn't leave at that point. I started my counter offer by saying "I have to be honest..." when he interrupted me and sarcastically said "So you're just going to be a little honest". That was the last straw. I told him he was being irritating and an ass and that I would not buy a car from him on principal and left. I can't even imagine how badly we would be treated after buying the car if this was how badly we were treated before we even bought it.

mwalczak

Oct 29, 2007

These guys assume that the buyer is an idiot. You can find out most of the relevant information on the web, but they always try to force BS down your throat... I went back to a different dealer where we stopped by earlier that day -- good numbers not a lot of negotiating. Sales team in Acura of Boston assume that the consumer is clueless and that there is no information on the web regarding the sales process. The sales manager was a particularly ignorant tool. I would recommend shopping around before you go there.

jmosca

Oct 20, 2007

Back in March, I went into Acura of Boston to lease another Acura. I had a 2005 TL bought from there and wanted a new 2007, but I had a few months to go in my current lease. I met with Christian Hansen who was very knowledgable about the product. He didn't need to do too much selling since I knew the car inside and out. The lease he offered me was slightly higher than what I was currently paying but it didn't include getting me out of my current lease. I owed 3 payments of about $420 per month and I didn't want to come up with that on my end.I got a call back the next day from a sales manager, Al Henriques, and he suggested that I stop in and meet with him and Christian to get closer to wrapping it up. So worth my time ! The big sticking point was my old lease payments. What he did agree to do was take me out of my existing lease and only come up with one of the three payments. DONE ! Even though the payment was a little higher than my old lease, I know 2007 pricing went up and interest rates too. The price increase was modest given 2 years newer car and I had a very good buying experience.When I went to pick up my car, the registration still had to get processed so Christian went over the car with me but I cut him short since it was basically the same car I had. We just set up my Bluetooth and Navi and transferred my stuff into my new car. Within 15 minutes, Al brought me my new registration, they got a sticker for me and off I went.The only bad part is I went into Acura of Boston about 3 weeks ago with my wife to check out the 2008 MDX, and I was told that neither Christian or Al were employed there. Bummer ! We did take the MDX for a drive and liked it but we still haven't decided to buy it. Does anyone know where Christian or Al went ? The salesperson we saw seemed a bit rushed. We left after about 45 minutes. We may visit another store this weekend or look at the new Highlander. In closing, YMMV at this store depending on who you see. The service on our TL went well so we'll definately go back for service. I gave 4's for the review only because the 5's I had given for my 2007 TL purchase had now been merged with the 3's I'd given for this last visit.

9600baud

Apr 25, 2007

People hate dealerships and that is not without reason. I had a great experience however at Acura of Boston.The service rep (Amanda) is amazing. She's friendly, knowledgeable, and eager to help. You'll see her name on the plaques for customer service awards thing. You'll understand why.I been to Acura of Boston for service a few times now (routine check ups) and the other reps while not rude, are nowhere near as friendly. They do their job but have the attitude of a minimum wage burger flipper. They're very forgetful too, overlooking details which I asked them for.As far as the work goes, its pretty good. I dont see reason for concern and I'd go as far as saying that I'd be wary of going anywhere else.

zmjiang

Sep 10, 2006

We almost reached a final agreement on a 2006 MDX but I said I need to sleep on it as to wether to pay by cash or by financing. The sales person said it was a great deal and asked me to just pay cash and pick up the car tomorrow. I said "OK, take $500 off and I will pay cash today." He lost his temper, stood up and said "you are wasting my time" and just walked away from his desk. Not professional at all. Unacceptable !Now I won't buy from them even if they take $1000 off the price.