Used Cars for Sale at Acura of Brooklyn in Brooklyn, NY

Jadammui

Nov 15, 2016

I been coming to plaza for about a year now, I am always happy :) with my experiences here. Albert... service advisor, who always took the time and explain the problem in detail to me, He always go to the extra miles to get the issue resolved in reasonable time for me.Loved Heather, service manager, she always check on me at the end to ensure the JOB WELL DONE every time. They treat me like family here lol!I will always service my Vehicle at plaza because of the great professional freiendlly staff and definitely will recommend my family and friends here too.Thanks guys Best,Jada

maestro

Nov 14, 2016

Everything was good just one recommendation for the technicians to be more careful as now 2nd time that my wheel lock key wasn't given to me but luckily unlike the first time i checked before leaving the shop and they were able to find it.

Abe

Nov 13, 2016

I brought my car in for a regular oil change. However, Richard B. took the initiative and went the extra mile of informing me of critical service needed. Richard B. was nice and professional - explaining to me why I needed to have the repairs done.I strongly recommend Richard B. and the entire service team. Keep up the good work.Abe

Dvega

Nov 12, 2016

I have been going to Plaza for over a year and they never disappoint! So friendly and inviting. They keep you updated on your car as you wait and they explain everything that's being done. Thank you guys for everything!

tlin

Nov 8, 2016

Bought the new 2017 Acura MDX and I am happy with my purchase. The sales person Vladimir is very professional and helpful. Thank you for this fun ride!

SteveW

Nov 4, 2016

I would highly recommend that when anyone needs to have their vehicle serviced, they should not only go to Acura of Brooklyn service, but see Albert Brumberg. He is extremely knowledgeable about your vehicle, and is able to determine what services are needed just by asking questions. He is also a very nice person and explains everything that needs to be done to the car.

dawn1468

Nov 3, 2016

I came in for a 15000 mile service and was able to accomplish it in under 2 hours with no appointment. Albert was extremely professional and provided excellent service experience. My only concern is - Last time I brought the car in I was told I need to replace the cabin filters - this visit I was told they are in excellent shape and provided with a report to that affect and they did not need to be replaced... not sure how that is since they were never changed...

Fran001

Nov 3, 2016

Honest and professional. Friendly and they work with the customer. I would recommend that dealership to friends and family. Super job. The technicians are also great. Recognizing Carlton .

georgy

Oct 25, 2016

It was a very good experience, Representative was very friendly and professional. I will definitely come back in the future. I will recommend this service cener to my friends

Jeff

Oct 22, 2016

I came in for Oil Change, Air and cabinet filter changes. Richardo's service is always execellent and prompted. Came in around 8am and done by 10am. The price is within the range I'd expect. no surprises.

BKAcuracarguy

Oct 17, 2016

Plaza Acura has a variety of customer accommodations for their vehicle service area. From shuttle service, courtesy vehicles, to a decently stocked waiting area complete with complementary WiFi, Plaza Acura Service has a variety of means to accommodate the vehicle service customers.

Karen929

Oct 17, 2016

Pretty good the time it took to get my car was long but it was worth it in the long run. Thanks Karen very pleased

Moish

Oct 11, 2016

I dealt with Albert Broumberg and he was unbelievable , he was courteous and honest , very knowledgeable about the mechanics of the car and took his time to explain all the repairs needed and done Moish2008 Acura TL

$myke

Oct 5, 2016

I've repaired a few parts that where a lot of work, but to get all done in one day is extremely remarkable. Thanks to Ricardo & the service technician that worked specificly with my vehicle, very well please on there performance. Thanks again.

Keisha

Oct 4, 2016

They listened to my problems with the car and fixed it. They didn't make me feel stupid. And i was out of there at a reasonable hour.

Ediggs429

Oct 3, 2016

I love the service dept at plaza Acura they made me feel so comfortable and addresses all my needs I would recommend them to anyone

Syedkay

Sep 28, 2016

The pay it forward notion of fixing the dashboard was a great gesture. Albert was very helpful and even gave the full review of the condition of the car.

2006TSX

Sep 28, 2016

I brought my 2006 TSX in for scheduled maintance. By far, this was the best service experience I've had in over 10 years! Highly recommended.

Mindelle

Sep 28, 2016

I worked with Abba who was very helpful and efficient. He got my service done really quick within the time frame promised and I would definitely recommend this dealership.

Alberto B

Sep 27, 2016

Extremely happy with the service I was provided. With no appointment scheduled, I was still able to get my car serviced with the least amount of time to wait. The staff was very friendly and courteous. I would def recommend Friends and family. Great service all around

Cjegpsych

Sep 26, 2016

Quick service as always. Only waited a few minutes even though I did not make an appointment. The oil change was very inexpensive and was completed quickly. Very thankful for the team at Acura of Brooklyn!

Drsmt

Sep 14, 2016

The appointment was on time I was able to wait for the service. The service was carried out in a professional manner efficiently with alacrity and friendliness it was a true pleasure

datguys

Sep 12, 2016

I had a great service when I went to acura of brooklyn. would recommend for all. Will continue to get my vehicle serviced here. thank you.

Acura2016

Sep 11, 2016

We had a light go on during a trip from Maryland to NYC. We re routed and found Acura of Brooklyn. The people there made us feel like home. The assistant manager Albert has some of the best customer service I have ever seen at a dealership. I would reccomend this Acura dealer to anyone. Simply put they care about their customers. They knew we were not going to be long term customers but took care of us like we were royalty. Stand up people they deserve a glowing review. We can't thank you enough.

Piazza529

Sep 10, 2016

Today I experienced a very challenging situation. My vehicle was due for is annual inspection, upon arriving at the service center, an Acura rep and myself did a walk through of the vehicle and no issues were found. Upon receiving my vehicle, my back bumper was scratched and dented. The rep was honest and forthcoming in assuming responsibility for the damage on the vehicle and insured me that Acura would resolve the issue. I appreciated the gesture and commend the service team for their honesty and customer service. Kudos to you and thank you again.

sean61

Sep 8, 2016

I was waiting for my new vehicle (mdx w/ tech pacage). I designated body color and package. He delivered me the right vehicle on right day. I was so satisfied when I got my new vehicle. I loved his kind services.

queen8lady

Sep 7, 2016

After just purchasing my car for only one week, the battery ran out on me. Apparently Park Ave Acura of NJ didn't benefit me the opportunity of a brand new battery as part of my purchase ( not sure why). Albert Bremberg took my car in for servicing and did such an exceptional job getting my batter replaced and my car back in service. As a driver who basically depends on her vehicle for work purposes, u must say the quick service was also welcomed. To sum it all up, ALBERT BRUMBERG SHOWED THE QUALITY OF SERVICE that customers can expect from Acura of Beooklyn. Wish I had purchased my car there.

Ami

Sep 4, 2016

The manager Heather , The mechanic Dennis ,and the parts manager Jonathan were very professional thank you!I'll use plaza service again ! How do you recommend

Joseph klein

Aug 31, 2016

I always deal with Mr. Ricardo Rose at service. He really is very nice to me, cares about my car, very courteous and very fast service. Prior meeting ricardo i was very unsatisfied on your service, then upon dealing with him everything changed to amazing experiences.if not Ricardo I don't know if I would come to your dealership. I am wondering why he's not on the list below of service advisors.

BKAcuracarguy

Aug 28, 2016

My service advisor, Kevin was patient, and listened to my concerns. He appeared to want to satisfy all of my service related issues to the best of his ability.My vehicle was returned to me washed and driving better than it was when I brought it in for service.

jdock

Aug 21, 2016

They inquired on my needs and were quick in completion time.They were polite and my wait was minimal.I would recommend this establishment to others.

Billymax

Aug 18, 2016

Riccardo was such a tremendous help today. He was quick, extremely thorough, and professional. He warned me of a part recall in my car. He arranged for parts to be ordered and promised to follow through with a phone call when the parts are in. He made me comfortable, and put my worries at ease.

vvinshtok

Aug 17, 2016

Brought the car for service with a prior appointment, no wait on intake, quick service, the staff was very friendly. The wait room is air conditioned and clean.

Piazza529

Aug 15, 2016

Stepahnia and Heather were excellent. I went in for service on my vehicle and they were able have me in and out in an hour. Highly recommend

Odessa

Aug 13, 2016

Heather the service manager and her team showed the true meaning of customer service..Carlton the tech was great..A few months ago I had sworn not to return to this dealership based on the customer service experience I had recd & I even wrote the cooperate office with my complaint. Heather called me and spoke to me and promise the next time I came my service will be different and she kept her word. Carlton explained all the issues he saw and checked out all the things I had an issue with and when my car was complete I left with a smile. As long as Carlton and Heather are at your dealership you will definitely see my face again. Thank u

Emmanuel '

Aug 8, 2016

jamal is an excellent service advisor. He helped me out in my needs and always providing great service to my car and was able to get the job done quickly and efficiently. This is an excellent dealer and i was greatly satisfied with the service. Thanks to Jamal and the tech working on my car my car is resolved and its brand new.

Ediggs429

Aug 6, 2016

If you need service see Jamal he will definitely take care of you. He listens and gets the job done right the 1st time I am very happy with my service.

Popo1te!

Jul 30, 2016

Jamal and Ricardo were great. They always take the time to explain what the situation is and ensure that I am satisfied with the service. Thanks!

8561430

Jul 26, 2016

Long wait during my serviced there. And recommended services are pricey but service agents are friendly. At the end of $500 service total that I expanded. Manager gave my car a nice clean free wash.

Danielle Fitzpatrick

Jul 20, 2016

I had Excellent Service at Plaza Auto Mall..They were efficient and fast.I would definitely recommend them. The recall took less than an hour. Thank you

VERN

Jul 17, 2016

I have been dealing with Acura service for years to no avail my concerns were unmet. Heather understood my concern and went ABOVE AND BEYOND to remedy the situation. Her customer service is outstanding. She is an asset to your company. She is exactly what Plaza Acura service needed. I am very pleased.

AcuraOwner

Jul 15, 2016

I took my car in for major repair and worked with Jamal--the Advisor, Wesley (I hope I got his name right)--the Technician, and Heather--the Manager. They were all amazing to work with--very polite, professional and personable. They explained what was needed and kept me updated throughout the process. I was very pleased with the experience.

Timster102

Jul 9, 2016

Friendly staff. They were busy but were able to take care of me. They asked me before they did any work and told me the prices too.

MR.SWood16

Jul 7, 2016

Great and Fast Service..Its best place for your car needs..I will recommend that any my family or friends Buy and Acura..They have great Service and treat people with respect..

Vitalydotn

Jul 7, 2016

I'm very disappointed with my experience for a simple B1 service on my TLX, and a transmission concern. The staff was decently personable and friendly. But, let me skip to the end of the story first: They scratched my car, went "it'll buff out", but then couldn't produce a manager, give me a loaner, or really offer me any resolution. I'm waiting for a call from their service manager today. Supposedly.The pros: They completed the B1 service (oil change) without blowing up the engine, I guess.The cons: THEY SCRATCHED MY CAR. That's a big one! And after, they couldn't produce a manager. They were all gone for the day. That's interesting, doesn't someone with authority have to close the dealership? Also, no car wash? Or forget car wash, how about wiping the grease stain you left on the door when someone touched it after changing the oil? Acura is supposed to be a luxury car brand, right?Additionally, communication is tough with these guys. I had a transmission concern and specifically asked them to take a look at TSB 15-040 which addresses the shifting problem... On the phone, the tech told me "yes we did the work and documented that TSB". Well, I get there and the paperwork states TSB 15-034 which is a recall for a different issue that we'd discussed, not the shifting issue I have. No mention of them doing or even looking at 15-040.I will of course update this review with how the story ends.

kman

Jul 6, 2016

It was a positive experience. I got there on time and was attended to immediately. The attendant was positive and helpful. I was in and out in the time given.

Lmnop12345

Jul 6, 2016

Great service. No issues. Dropped the vehicle off in the morning and it was ready as soon as I got there. No one called me to recommend I pay for any other service besides what I took the vehicle in for. The service employee was extremely helpful.

Areezy23

Jul 4, 2016

My visit was exceptional was dealt with in a very courteous and professional manner service rep was very knowledgeable and detailed oriented and explained and broke down details of my service.

Acura22

Jul 1, 2016

The advisor Jamal was very helpful and was able to assist me with questions/concerns I had about my vehicle. Even though I reside all the way to Suffolk County I come to this location because the service and work done on the vehicle is excellent.

viper15098

Jul 1, 2016

Always provide excellent service for my TL. They go above and beyond when they know their customers need assistance. I called the day before and they squeezed me in and took care of my car. I will always go to them for my car.

3regalos

Jun 28, 2016

The services was fast and very accurate, the person who took care of me when I first got there was very polite (Jamal was his name). But most of all, he was very patient.

Vagram

Jun 25, 2016

Work was done during very short time and with high quality... I did not spent lot of time in dealership... Person, who served my car (His name is Jamal) - very knowledgably and very kind...Thank You!

Ybrowne77

Jun 24, 2016

Excellent service from beginning to end... Great staff... My advisor Jamal was excellent... He was very specific with his questions and answers... He made sure to offer me coffee and ales congratulate me on graduation before I left... Awesome service from him...

elizabeth davis

Jun 22, 2016

Acura of Brooklyn is truly one stop shopping. The sales staff are all very pleasant and helpful to work with, especially Rex! We are very happy with our "new" used car and appreciate that the team at Acura took care of all of the details - insurance, inspection, registration - so that we could drive out with the car the same day. Thanks to the great team at Acura!

lio1947

Jun 20, 2016

I am satisfied with service.Jonathan Rodriguez attentive,literate,knowing their work.Tanks to the consultant Igor who helped choose the car and axplained with a new car.

Sp823

Jun 18, 2016

Service was and is always fast. Every time I have used plaza auto mall it has been an in and out affair. Thank you Dave at plaza auto mall.

Loving life

Jun 16, 2016

Over all an amazing experience! I'm very happy that Heather Fornino is the service manager here. The staff is very friendly & accommodating. A+ with 5 star ratings!!! Thanks again Heather!!!

Ikhan313

Jun 16, 2016

Service is very slow. I was told it would take an hr for an oil change, ended up taking 2 hrs. If they told me 2 hrs i wouldnt have waited as i had prior committments. Not happy at all

vitpayne

Jun 15, 2016

I would consider the service as average, nothing exceptional. It has been like this for the last year or so know, staff taking food from the customer waiting area sends a bad look for the customer. Also fully completing the work with getting the car washed, as I have been a customer for over 10 years and the service was much more reliable then these days. Not saying my service this time was bad, but not something I can go tell other drivers to go here for the service.

Alitom36

Jun 15, 2016

I received a coupon in the mail for some routine maintenance (oil change, filters) and my service advisor Kevin was very helpful. He also let me know about a recall on my vehicle that I was unaware of and we got that done the same day!

cbanker45

Jun 10, 2016

Excellent customer service today with Kevin. He was friendly and attentive. Service was faster than expected. He kept me updated on the status of my vehicle.

Cassandra

Jun 8, 2016

Excellent customer service today with Jamal. He was friendly and attentive. Service was faster than expected. He kept me updated on the status of my vehicle and made sure to include my pre paid credit

cee210

Jun 8, 2016

I was greeted promptly upon entering by service representative. My car was there for state inspection sticker. The work was completed in a timely manner. The Service rep was extremely helpful and kept me informed of the work progress.

PAULINOMD

Jun 7, 2016

THE GUY WHO GREETED ME ....GREAT...REST OF THE PLACE WAS DIRTY....THE DRIVER WHO OFFEREFD ME A LIFT ....GREATNEVER OFFERED TO TO FIX MY RECALL ITEMS RALLYE ON LONG ISLAND ...VERY NICE AMMENITIES....THEY WASHED MY CAR...YOU DIDNTOTHERWISE I WOULD STILL COME BACK...ACURA HAS AN UPSCALE CLIENTELE AND THE BROOKLYN ACURA DIDNT GIVE THAT FEELING.

CPR

Jun 3, 2016

Short & Sweet; Heather Fornino is the best Service Manager that Acura of Brooklyn has ever had!Kudo's to Rich Durgin, & Tony Urrutia, for promoting her to Service ManagerShe listens, & solves problems, when all the others give lip service & accomplish littleEnough said!

Liz09

May 31, 2016

I was running late from work (arriving at about 5:21pm, service ending at 5:30) coming in as a walk in, and Gabriel from service said he would take care of my vehicle. He approximated 30 min wait time for my vehicles inspection, 30 min exactly later my car was ready! I was so glad the inspection was done today (today was th last day of the inspection sticker) and avoided me tickets! Will definitely recommend anyone and everyone to Acura (sales and service)!!!

radman1952ataol.com

May 28, 2016

Heather was awesome. My mirror replacements was seamless, a little too expensive but worth it. Parts were promised and on time. As stated was very pleased overall

Lope8725

May 27, 2016

Lucked out and had a excellent service advisor by the name of Gabe who told me exactly what my mdx needed and was very professional , courteous and best of all he was very honest with what my mdx needed . Needed to replace what I thought was just some pieces of my passenger side mirror but after taking mdx in a consulting with Gabe he demonstrated to me why I needed to buy the whole mirror . Very honest and professional . Thank you Gabe .

dee

May 27, 2016

They were very helpful. Explained everything to me about the service. They were very fast and efficient They also washed my car. I will definitely use plaza acura again and tell my friends.

North34

May 26, 2016

Ricardo who works in the services dept. was great in supporting me while getting my car fixed. I would really like to thank him for going above and beyond to make sure I was taken care of.

roscoe

May 26, 2016

I know there are "cheaper" places to take your car for inspection, service etc. But I never have to wonder about the quality of the work. They do it all and well. As a single mom, I can't afford to be without my car and I can't wonder if it's going to break down right after I had it serviced! I never have these worries with Plaza Auto and neither will you.

Acura86

May 26, 2016

Today's service was faster than the usual and for that I walked out a happy customer. I hope the acura team works harder at keeping it this way.

Robeleh

May 25, 2016

My rep Gabriel tried to help me and limit my expense on a major repairMy only consideration is that is was very difficult to reach them by phoneRepairs were done in a fairly timely f as hion

Jacevedo

May 24, 2016

great service loved it friendly staff. I would come back again no problem. I was in and out and everyone had a smile on there face.

Marcblac

May 22, 2016

Went in for an oil change and an evaluation of my power steering configuration due to stiffness while steering. Westley, the mechanic was most helpful in identifying other critical defects. He even went as far as to tightening a bolt holding the driver seat in place.

keyword5

May 21, 2016

Excellent, very efficient very very nice manger .. New experience from years ago .. Will always make that my first service stop from now on.. And will recommend it to a friend Heather is name ..

33ricky

May 21, 2016

I give them that rating, because my service was excellent, and very timely, and I got a complimentary wash after, and service was very polite so I have no worries

Piazza529

May 18, 2016

Heather was extremely helpful during the takata airbag recall. The vehicle I was assigned was a brand new tlx which I enjoyed very much. Once my lease expires I will look to remain with acura

Brown, Andrea 1

May 17, 2016

Excellent service during the last few visits. Customer service has really gotten better during the last few months. Amelia and Richard in the service department are awesome. They have excellent customer service skills. Thanks guys. Everyone else in service were great but , can't remember their names. Keep up the good work.

Gella

May 16, 2016

The service was great, I didn't have to wait for too long, Rodney at customer service was very friendly, he make sure all customer was happy

Fprelli

May 14, 2016

I made a convenient appointment. I was pleasantly greeted and all information quickly taken. Several hours later I was notify that my car was ready. When I arrived I quickly paid and receive my car without delay.

alex

May 12, 2016

Great customer service from Gabe, friendly guy, efficient and accommodating. Filling in the space with these words. Annoyed that reviews have to be limited by twenty words minimum.

2016acuramdx

May 11, 2016

Ewa Wojcicki, the Sales Manager, was the best. She skipped lunch just to make sure everything was going smooth with my purchase. Rex Myrthil prep and install additional purchases on the new vehicle.

Pretty Mami

May 6, 2016

My car was serviced in a timely fashion. I was called immediately after my car was done. This was excellent on my service provider's part.

NewCar

May 5, 2016

Thank you Gabriel for your attention to detail, patience in explaining everything to me and for your excellence!The only thing that needs improvement at Acura of Brooklyn are some of the ladies who answer the calls for Service appointments, as some of their attitudes are not very pleasant. Otherwise all is well.

scien7

May 3, 2016

Had to speak to manager to resolve a price issue. He was able to help and I left satisfied. Thanks for all of the help.

Sergei Bachtin

Apr 30, 2016

Came in for a State Inspection. I was greeted with a friendly smile, and offered coffee. As promised I was in and out in less than an hour.

Samonia Malloy

Apr 27, 2016

My service was beatiful as I was pretty much in and out and everything was restored 100%. Any problems or concerns were addressed accordingly and professionally.

AcuraTSX

Apr 27, 2016

It's disappointing how a cap got missing from one of the fluid container after getting service done at the place. Yes, I can't be 100% sure it was missing at the place, but I can't think of any other way it would just come off and get missing. About a week back I got service done at the place and when I open the car hood today I see one of the cap is missing from a fluid container. When I call and spoke to the dealer I was confirmed that it was there when I took my car for service or else the mechanic/advisor would of write it down. So I'm just not sure how it got missing while driving. Very disappointed with the first service I got done.

King Rika

Apr 23, 2016

Sales and service crew were very professional. Very friendly, they listen to my concerns. I was in and out in less than an hour, the waiting room was clean and he had a lot of refreshments . Excellent experience

Sliick_

Apr 23, 2016

I went to get my car inspected here as I have been doing for the past few years. It went in a timely fashion and everything was taken care of. Great service.

Cjegpsych

Apr 21, 2016

As always, Acura of Brooklyn went above and beyond my expectations. Always quick, reliable and friendly service. Heather was wonderful as always, being very attentive to my needs and taking care of my car quickly and efficiently. They even cleaned it! I highly recommend Acura of Brooklyn for service and definitely ask for Heather.

Ejiro

Apr 15, 2016

Heather whom i've worked with in the past with no issues for years has returned. So when i had issues with my Acura MDX, i did not hesitate to bring my car to her. She is literally the best Service Adviser i have every met.

Smichel

Apr 15, 2016

I was very surprised and pleased to see that an old familiar face has returened to AOB. I'm speaking non other than Heather Forntno. I told her how happy it was to see that she has returned. I also told her of my dissatisfaction of the previous managers that worked there. She tells me that AOB has recently revamp all of their staff. I was pleased to hear that. I did not like the service that I was receiving from them. With their service I had to make several trips back and fort to rectify my issues. Anyway I can go on an on about their sevice but my fingers might get num from typing. All in all I am pleased and very happy that my agent Heather has returned. Please do what every it takes to keep her around this time. She is a valuable asset to AOB. She exemplifies what it means to provide Customer Sevice. Signed,Happy Customer Steve M.

Onika

Apr 14, 2016

The person that took care of me was Heather. She has great customer service. She greeted me with open arms and she made me feel like my car was in good hands.

SimplySofiya87

Apr 13, 2016

Arrived on time for our 8:30am appointment and Heather greeted us. Both intake and service was fast, which was amazing given we had our 20 month old with us. Highly recommend for all your service needs!

jim jennett

Apr 12, 2016

You use to have small coffee tables in the Acura lounge, you could rest your coffee etc, on the table your newspaper. You need to consider put those tables back.

Dominican1988

Apr 11, 2016

Love the place service is amazing and fast and I got a free car wash THANK YOU DAVE MALCOLM. He walked me to my car to show me what I needed and help me though the whole oil change and fuse replacement

irv718

Apr 9, 2016

the whole process was easy kai and dwayne took good care of me.got ny exactly what i wanted kai did a good job explaining to me how to use the feature in the car

Meredith Alfred

Apr 7, 2016

I have had my challenges with Acura but this time it was different. Gabrielle was just so welcoming as soon as I came in> he made sure to let me know that he would try his best to help me in the best way and keep me in the loop as to what was going on with my car. He also worked with me to not HIT me with the crazy expenses at one time. Most of all he was very pleasant. Looks like I wont have to ravel far to take care of my car anymore.....I'm staying right here.Thank you Meredith

Azee

Apr 6, 2016

I had a great experience with the Acura service. The manager was extremely helpful and courteous. He was able to quickly resolve my issue I would definitely recommend them.

Kammy092

Mar 31, 2016

Amelia was very helpful. She welcomed any questions and comments with a smile and positive attitude. Amelia made sure my car was treated like her own. Professionalism and politeness was key to this visit.

Ravirav

Mar 31, 2016

Amelia was very helpful in every way possible. She answered any and every question I had and had a smile on the entire time I was there. Would definitely reccomend any friends or family if I knew she'd be the one helping them.

Lisar23

Mar 29, 2016

All your reps should be as nice and courteous as Heather. She was very professional and informed. She even checked in with me while I was waiting.

Andrewsb1

Mar 24, 2016

Very good was in and out in about hour great service will be back for another oil change in about a month see you soon

Acura owner

Mar 16, 2016

Took 4 hours for service. I was told that the car would be ready in 2. Similar very slow service in the past. Nerds improvement

Hder22

Mar 15, 2016

There is a pretty bad clanking/rattling noise in thecftontbif my SUV. Amelia got it diagnosed properly, quickly and ordered the parts. Nice and easy.

Arthur

Mar 11, 2016

Gabriel is the best excellent service and respect to the customer all over I will recommend it to my family and friends thanks a lot for what you guys have done

ASingh87

Mar 10, 2016

I was in and out in no time thanks to Acura of BK's speedy service (A1). Gabriel was very helpful during the whole process!

bigwill392

Mar 10, 2016

From Heather Fornino to the guys writing the work order, everyone was very courteous and extremely helpful. The repairs took less time than i expected great job team keep up the great work.

Rodneshad25

Mar 9, 2016

It was wonderful service and it went very fast. The attendant was very helpful and informative. Will defiantly recommend people to this dealership and device area.

Vincent

Mar 9, 2016

Done within 20 mins. Fast service and friendly staff. They charged me very low price for the renewal fee. Cheaper than outside. Will definitely come again.

Vastey77

Mar 5, 2016

Service agent Dave provided excellent customer service and explanation of auto issues and repairs required. The Cashiers were rude on two occasions. There is no visual sign to direct the customer when dropping off the vehicle to see the agent prior to going directly to the cashier's desk. When I arrived the first cashier was extremely rude. When picking up my vehicle I was not aware I had to see the agent again to get the bill prior to going to the cashier. The second cashier again was rude in providing direction. I have been a customer with Acura since 2003 and have always received great service.

JRED5000

Mar 4, 2016

I came in thinking, I needed brakes,oil change and maybe some other minor work on my MDX. After checking over my vehicle, all I needed was an oil change. Like I said straight to the point. That's why I will only trust my vehicle with this ACURA service center. I'm long time customer, more than twenty years.

Charles

Mar 1, 2016

Finally, there are people that take care of Acura owners in an efficient way.Please thank Gabriel personally. I really have wanted to use Acura service in the past but avoided the waiting. The wait is gone.

1617AT

Feb 29, 2016

They did a good job. They are very nice. I like their service for me. If we need any service . I will go to there in future.

Latanya225

Feb 27, 2016

Fantastic customer service - I don't remember the name of the gentlemen but he's the new manager in that department. He was very helpful, took his time to explain things and very friendly.

dimatthew

Feb 27, 2016

I dealt with one tech...his name was Ricardo..he got the job done timely and efficiently........excellent service from beginning to end...THANK YOU ACURA SERVICE .

Idk809

Feb 16, 2016

The service was quick and the advisors explained what my car needed and how long it would take to finish. Would recommended to a friend

STEVEN1971

Feb 15, 2016

Albert Brumberg was the person who took care of me. He was very professional, informative and kept me up to date on the progress of the service to my car. I highly recommend Albert Brumberg should be kept at Brooklyn Acura service.

Alberto

Feb 15, 2016

It was a two car deal at plaza for my wife and I. We leased a 2016 MDX Tech and a 2016 Kia Sportage. We could not believe the luck we ran into on that day, after leasing our Kia we walked across the street to lease the MDX only to find out that Julian the finance manager at Kia is also the General Sales Manager of Acura. We loved how everyone worked together at Plaza Auto Mall and we felt so comfortable knowing that Julian was going to be helping us again. Kai, my sales person an older gentlemen treated us like gold (great knowledge of the product) Showed us the vehicle and went over every feature before Julian went over the lease term with us. I really appreciate everything you guys have done for us and want you all to know that my wife and I are enjoying our new vehicles. We would recommend everyone we know looking to purchase or lease a new vehicle to go there. Thank you all for being so kind! You guys are great :)

Alberto B

Feb 14, 2016

It was a two car deal at plaza for my wife and I. We leased a 2016 MDX Tech and a 2016 Kia Sportage. We could not believe the luck we ran into on that day, after leasing our Kia we walked across the street to lease the MDX only to find out that Julian the finance manager at Kia is also the General Sales Manager of Acura. We loved how everyone worked together at Plaza Auto Mall and we felt so comfortable knowing that Julian was going to be helping us again. Kai, my sales person an older gentlemen treated us like gold (great knowledge of the product) Showed us the vehicle and went over every feature before Julian went over the lease term with us. I really appreciate everything you guys have done for us and want you all to know that my wife and I are enjoying our new vehicles. We would recommend everyone we know looking to purchase or lease a new vehicle to go there. Thank you all for being so kind! You guys are great :)

SimplySofiya87

Feb 12, 2016

Heather took care of us from beginning to end. We came in for an oil change and walked out with a complimentary car wash on top of the service (awesome because the car was an eyesore with how dirty it was). She makes sure to have the vehicle inspected all-around to prevent future issues. Her professionalism is top-notch - and I'll be sure to return for all future services and (possible) repairs. Thank you!

Keisha

Feb 12, 2016

Dave my service advisor was very and attentive. He also explained what I didn't understand about my car. Dave and his supervisor Albert helped me get into a car while my car was being serviced.

Cjegpsych

Feb 10, 2016

As always the service at Acura of Brooklyn was great. Got in and out quickly and they cleaned my car free of charge. Heather was kind and thoughtful as always. I feel like a part of the family when I come to Acura of Brooklyn. Highly recommend!!

JackC

Feb 9, 2016

Heather gave me great service, explaining needed work and it's cost. She gave me constant updates on status, which were important to me because of my health issues.

Llariluv3k

Feb 9, 2016

The process was seamless and i had my car back within one hour of waiting in one of their two lounges. I also had a complimentary cup of coffee and donuts.

ILX 2015

Feb 8, 2016

Albert was very professional and courteous. He gave me good advice on what I needed to have done on my car and what needed to be purchased to make sure that my car is secure and that I'm safe on the road. Everyone is very friendly over at Acura of Brooklyn. The service is really good. I wouldn't go anywhere else. I trust them.

QueenBee

Feb 6, 2016

Service is very good I will always trust my car with Acura dealers wait time not long every thing explained to me very satisfied I will tell friends to buy a Acura the car is worth every bit of your money

Handal

Feb 4, 2016

Every thing was done as promised and Albert was great! They even gave me a free complete diagnosis of any issues with the vehicle and repair cost

CPR

Feb 3, 2016

Albert is the best service rep Plaza has had, in the 10 years' I've been servicing my Acura's.Showed up at 7AM/Monday/no appointment/no problem. Gave me a very fair price on a new GY Eagle LS2; mounting, balancing, etc.

Emilio

Feb 3, 2016

Albert Brumberg informed me of the issues and my options without pushing me to do unnecessary/additional service to my car. It sounds much better when there is a conversation that starts by educating the consumer as to the various services available for the car, the benefits of those services and when they should be done, than telling you that you need to do... or your car needs... Although it is inconvenient for me to go back to Acura of Brooklyn I am really considering it because of the service that I received. Thanks Albert.

Octavian 123

Feb 2, 2016

Dave was very helpful and made my visit much less nerve racking than usual. He called when the auto was ready which was not always the case in the past.

Hayrankine

Jan 30, 2016

Darren, very efficent, he makes you feal comfortable n confident, that your car is in good hands. I am a satisfied customer. My vehicle was clean.

Gosia219

Jan 30, 2016

Everything was done fast and staff was very proffessional. Everything was done in a timely matter. My car came out sparlkling clean. I would reccomend this location for service.

Vincynyc

Jan 28, 2016

Thanks Dave Malcolm for making my service above and beyound, I always go to Long Island city in Queens for service, this is my second trip to Brooklyn Acura and by far this morning was the best by far, Dave was very nice and make you feel welcome. You need more people like Dave Malcolm at Brooklyn Acura.

Tara C

Jan 28, 2016

I was helped by Dave in the service department and he was wonderful. Very respectful and courtesy and he had the warmest smile. He made my time waiting for my car that much more enjoyable. I have been a Plaza Mall customer for a long time and I highly recommend them. My first car was an Acura and every car since then has been an Acura. Eva in sales is like family. Tara

Brian123

Jan 27, 2016

I dealt with Richard (I hope I spelled his name right). He was very knowledgeable, kind and professional. He kept me advised at every turn of the diagnosis and repair. I was very touched by his care and concern.

viper15098

Jan 26, 2016

When i called Service, Albert answered and was very helpful. When i brought in my car for service, he seemed to care and i appreciated that. He explained what needed to be done and the team took care of my car. Great work.

Kevin

Jan 26, 2016

New staffs and new management, everything done fast and good. The guy follow up everything, wait time was much shorter than last time (last time they left my car there for over one hour without telling me it is done, and they charge me for 2 hours of services fee but done in 30 mins). Im happy this time, hope you guys can keep this up.

Jkraus

Jan 23, 2016

The service was 100 percent better than it was in the past. I was taken on time. I was met outside and Acira drove car into service area due to a car blocking driveway. I was kept informed throughout the sevice

Anonymous

Jan 22, 2016

Acura Of Brooklyn Service is a great experience. It makes the ordeal of having your automobile repaired a pleasant one. Dave and Albert are just great individuals that get the job done

cjlouis123

Jan 20, 2016

I have been a customer at Acura of Brooklyn for over 5 years. I rely on their knowledge to keep my car going. I am generally pleased after each visit. Just a little annoyed that the faces keep changing. I know that change can be good; I hope that quality of the work improves as well.

crystal g

Jan 15, 2016

Previously I stopped bringing my vehicle here because of the distance from my home and lack of loaner vehicles available for routine services. I began to take my vehicle to Honda Manhattan (they were Acura manhattan and still had their certified technicians). After experiencing battery issues with my vehicle I called into the service department expecting to get a voicemail and Albert answered. He was amazing. He answered all of our questions, advised that I still had warranty and Acura Care. My vehicle was towed at no charge and my vehicle was fixed at no charge. Albert made the entire experience seamless. We felt well informed and will definitely return to him specifically for service. He was upbeat, helpful. For the first time since purchasing my vehicle I felt like the service department was spot on!

Donna S

Jan 14, 2016

The people who work in the service department are so accommodating I highly recommend this place. They definitely aim to please!! Heather is the best!!

blue5

Jan 14, 2016

I been going to this dealership for 10 years and the service is A++++..And I will continue going to this dealership for now and the future.

Danbouskila123

Jan 12, 2016

Great Albert was very helpfulTiming was very goodDidn't need an appt walk in and got taken care ofThank you for your help

Linda

Jan 12, 2016

Great inventory and prices. Good service department. Convenient location. Loaner cars available when needed. Service done in timely fashion. People are friendly, personable, and concerned with customer satisfaction.

AUGIE

Jan 9, 2016

EVERYTHING WAS EXPLAINED -NO PUSHY SALESMAN SERVICE WITH A SMILE ON TIME SERVICETHEY CALLED ME TO ELL ME IT WAS READY NO WAIT IN & OUT

Geeman

Jan 9, 2016

I've been coming the plaza for yours.I've purchased 4 cars from plaza non of which I've ever test driven. There are other Acura dealership which sells the cars as Plaza but I choose to go to plaza best I trust Plaza. My 2015 Tlx was hit and I brought it to plaza body. I was a bit skeptical but Anthony True assured me that I will be taken care of and that he did. He did an amazing job with getting my car fixed. I recommended PlaZa to my CIO and he bought a RDX. Please thanks ANTHONY on a job well done. Btw my car sales person is Eva I've been going to her for years now and I go to no one else. When I went to make a purchase oneday and she was the only one that simply said hello to me from then on I've only dealt with her. Keep providing great service and you'll have my business for ever and my friends business as well because that's the only thing that separates Plaza from the other dealerships. Be well Gregg

Mbhojwani58

Jan 9, 2016

This is the third time I have visited this dealership for servicing. I have never been disappointed. All the mechanics and service representatives are kind, and hardworking.

Leta61969

Jan 8, 2016

From the very first conversation I had with Albert I knew that my car was in good hands..He kept in touch with me throughout the whole process and took the time to explain in details what was wrong with my car.

dawsmann

Jan 8, 2016

I came in for the winter check up service and was pleasant surprised with the confidence and expertise of the folks at Acura. Great job guys!!!!

Jean123

Jan 6, 2016

Dropped car off in morning and was ready for pickup when I returned from work. Staff was pleasant. Have no complaints! I would return for service in the future.

Carol777

Jan 4, 2016

The manger was excellent very friendly and explained everything in detail. He seen I'm disable and was very mindful of that and got the job done very quickly. This has been the best service I've even got from any dealership service department! Best Service Ever everyone is so friendly with smiles on their faces at all times. Albert is the best ever and I have a new place for all my service needs because of him. Thanks so much Albert for your courtesy and friendliness & understanding by not keeping me sitting in pain...it's greatly appreciated your the best! :-)

myra

Jan 2, 2016

The advisor was very helpful and professional during our visit for an annual service. The wait time was exceptional and all of the staff especially Albert were very friendly and exhibit excellent customer service.

Zekash

Jan 1, 2016

The car was ready for pick up as promised and timely. The process was easy and pleasant with no issues including paperwork preparation. Great service and I would recomend this dealership.

Zaink

Dec 31, 2015

Albert helped me honestly and openly assess the necessary and appropriate repairs for my vehicle and handled my service in a prompt, knowledgeable, and courteous manner.

KfordBklyn

Dec 31, 2015

The service was exceptional. My service rep Peter was courteous and professional. The wait in the center was reasonable. He explained the costs thoroughly. I will continue do business there.

Petr

Dec 30, 2015

Customer satisfaction is not a priority at Acura of Brooklyn and it is yet to be called a premium car manufacturer. The service is certainly below satisfactory and I am very disappointed to join Acura family. Acura needs to learn from BMW and Lexus to provide premium service to customers who pay premium for its vehicles. - A loaner car was not provided at Acura of Brooklyn. I was given a long speech by a couple of employees that I'm not qualified for a loaner even though I brought the car due to a recall. - The work took over 4 hours to complete contrary to an estimate of 30 minutes as per TSB 15-054.- The concept of service appointment does not exists at Acura of Brooklyn. I made an appointment for 9 AM on 12/29/15 and found a long line of cars without appointments upon arrival.- Outdated and dirty Customer Lounge. In addition, mechanics covered in oil walk through the lounge constantly making a waiting experience truly impossible. - The coffee machine was broken and there was no water cooler.- And, at the end my car was returned to me with a very noticeable scratch on the left side of the bumper. Reported the issue to the service adviser (Albert) and he asked another adviser (Richard Ossman) to take a look. Richard just wiped the scratch with a wet towel and told me that it's not a big deal. It's just a scratched paint. I am very disappointed at Acura of Brooklyn. This experience will surely impact my decision for the next car. I rarely post reviews on anything. But, this time it had to be done. Acura needs an awakening. Just to reiterate. It's not a review of my service adviser Albert Brumberg. It's the review of Acura of Brooklyn as whole.

Shahzaade

Dec 30, 2015

The dealership was very accommodating when it came to getting a loaner car while my vehicle was being repaired. I had to travel for the holidays and was not affected at all by my car being In the shop. I had a great experience. Thank you.

Patty12

Dec 29, 2015

Friendly employees this dealership and service area is very good. Even in a busy day like today the service was very good. They were short so my car did not get washed but that was fine

Lk

Dec 28, 2015

I recently visited Acura service department. Albert and the other staff members were so helpful and diligent. I was very concerned about my car, so they made sure to do a thorough inspection. Although I did not purchase my car at this dealership (got a better deal elsewhere), service department treated me no less. Thanks again for all your hard work and great service!

jonesha

Dec 28, 2015

My advisor was very knowledgeable and I received excellent service from my advisor Ricky. Ricky is always very courteous and willing to go the extra mile.

cee210

Dec 23, 2015

I waited for about 10 minutes before I was approached by a service tech. He was courteous, explained what would be done based on what I told him as to why I had the car there for service. The service was completed in timely.

PHILIP FISCHER

Dec 23, 2015

Albert who did the intake and all followup was great. His attention to detail and his willingness to listen to my concerns and work with me to finds answers was greatly appreciated. All in all a great visit.

Sandy

Dec 22, 2015

Wonderful experience. Ricky, Riccardo & Amanda are exceptional. They all made my experience very memorable. Work was done in a timely manner. Waiting area very comfortable

Robert Romain

Dec 22, 2015

the service person (Mr. Ricky Loaknauth) was very helpful and knowledgeable, clearly explain all types of service that my car may require now and all the other types that may need my attention in the near future.

CAMMDX2014

Dec 21, 2015

Albert who did the intake and all followup was great. His attention to detail and his willingness to listen to my concerns and work with me to finds answers was greatly appreciated. He brought in the Service guy to sit with me in the vehicle to help resolve the Rear Audio issue and wouldn't leave until we figured it out.All in all a great visit.

labb

Dec 21, 2015

When I purchased the car (cash on delivery) I also paid for four year maintenance. I was e-mailed recently to bring the car for service. I was welcomed and promptly and efficiently handled. The car was taken care of for the required regular maintenance service (for >9000 miles, for the third time). I was surprised to pay for the regular maintenance service except for the oil without including the filter. I paid a total of $160.00 for regular promised maintenance that was shown to me. Could you please be kind enough elaborating for what are the maintenance items that I paid for. I asked this before to have the specifics maintenance service I paid for so that I will know exactly what I paid and the service I did not. This issue comes up each time for the service. When I bought the car I was told the mileage for service is 5000 miles, I have already been at Acura service 3 or 4 times for 9400 miles. Would you be kind enough elaborating and clarifying to me this confusion and uncertainty.Thank you with much appreciation,Lool Abebe M.D Thanks, Lool Abebe M.D

Happy again

Dec 21, 2015

They answered the questions that I was concerned about. Before I came to Nostrand ave I went to different car dealerships they didn't make me fell comfortable enough to purchase a car.It takes a lot to make me comfortable. Kai Mui was up for the task he has a relaxed personality and very knowledgeable. You are very lucky to have a sales man like that because I can be very difficult. I know its early but so far I'm very satisfied with my vehicle.

Piazza529

Dec 18, 2015

When I signed my lease agreement I was promised free maintenance throughout the duration of the lease. The service department has upheld their end of the bargain

roscoe

Dec 15, 2015

Ricki was great and went above and beyond. He really explained what was wrong with my car and how they were going to fix it. Thanks again.

Ermal

Dec 12, 2015

I was there for my usuall oil change and the service advisor (Tylor) helped me taking my car rightaway and did the job in short time. Thank you

Footdoc1

Dec 12, 2015

Mr. Albert the assistant manager was excellent, respectful, took great care of me , was sympathetic to my busy schedule got me in and out quick . Highly Recomend!!!!!

Bob1234

Dec 4, 2015

Acura did a terrific job with my 2002 MDX. What I thought was a big steering wheel problem they solved with topping off my power steering fuel receptacle. They diagnosed some other problems, identified the very urgent one(s) that should be done immediately and the others that can wait. They also advised me about some previous work done by another (non-Acura) shop. Along with that came great customer service and taking the time to explain everything. Try them, you will like them. -Bob

Joe

Dec 3, 2015

All was great. But the only thing I would highly recommend is keeping customers informed of the progress of the status of the service being done. I was told 30 mins for something and ended up being 2.5 hrs of waiting. I took the steps to find the service personnel to get a status. That's something I did not like to do. I felt awkward and like I was bothering them.

rfungacura

Dec 2, 2015

I recommend this acura service location just because of the service man are nice, but I still not agree the price has been charge and there is diagnose charge even don't want to do any jobs.

SC

Dec 2, 2015

Albert was great. He was easy to deal with and knowledgable. He showed great work ethic and went above and beyond to make sure the experience was great.

TRace 28

Dec 2, 2015

It's always a pleasure going to Acura of Brooklyn. The staff is nice and they go beyond measures for you to have the best experience.

Jy1117

Nov 30, 2015

Everything is going great so far. Mr.albert was helpful he explain everything pretty clear to me. I appreciated for the work! Everyone is done a good job!

CPR

Nov 28, 2015

Transmission was shifting harshly;Technician analyzed, & test drove the vehicle; runs better than new! He took the time to listen to my concerns. Kudos to Rich Osman, for liaising with Acura ACR, Mike Bogan.

jimmyl2371

Nov 28, 2015

Thankyou mr Kai sun mui salesman best saleman made is easy to get the car mdx 2016 awd adv Because this is my #4 car in mdx

yuki1023

Nov 27, 2015

I'm not a fan of the sale dept at Brooklyn Acura dealership but have to say the service dept here is quite good. The whole staff was friendly, helpful and prompt when I brought in my MDX for a recall and for an oil change. Overall, it was a very pleasant experience and I'd definitely recommend Brooklyn Acura for getting your Acura serviced.

$myke

Nov 27, 2015

I'm just like you who's reading this reveiw, I got service, a lot of service & brilliant severe advisor & mechanic who teamed up & have the best relationship & experience for the job & love what they do. I Recommend to anyone who drives an acura.

Kudu

Nov 25, 2015

Service rep went the extra mile to reduce costs of necessary repairs. Very helpful arranging nice loaner car. Mechanic was well trained and thorough. Only problem to highlight? Service bays are not very modern. Crowded and cluttered.

zena1

Nov 25, 2015

The service was excellent. They took great care of my car. The individual explained in detail the service performed and what my car needs are and made recommendations.

HappyAcuraOwners

Nov 24, 2015

We are long time Acura owners but have been clients of Acura Manhattan which as surely you know has closed down. We had a problem with one of our keys but delayed dealing with it. When we passed your location we decided to deal with the problem. While it was very hectic when we arrived we were greeted by a friendly young woman (Gabrielle) who in turn passed us on to Albert Brumberg. Despite not having an appointment, Albert made it all happen in a very pleasant and reasonably timely manner. Albert represents your organization very well.We feel that we have successfully made an important connection to an Acura Manhattan alternative thanks to Albert's efficient and mannerly service.Happy Thanksgiving!!Irwin & Abby Kanarek

Vcardinale

Nov 23, 2015

Rabee Salameh, sales manager of Acura of Brooklyn,beat all other quotes from other dealers for the purchase of a 2016 Acura AWD with Tech Pkg. We were then assigned to Payton Rowe, client advisor, who took care of all the details of the purchase quickly and efficiently. To summarize, we were very satisfied with the price and service from this dealership.

eli

Nov 18, 2015

I was attended immidiatly upon my arivel, Kawsar took care of the issues with the parts department and he was very profecinal, and very courteous

AcuraCheryl

Nov 18, 2015

I had made arrangements to bring my Acura in for a recall. I received extremely professional and polite and efficient service from Albert B. in the Service Department.

Acuratlx

Nov 18, 2015

Great experience at Acura of Brooklyn, the sales people here were reliable, quick and informative on all cars in stock. Experience here was a no hassle process.

Ritchie12

Nov 18, 2015

In and out fast, Kawsar took care of everything,wash it too,will come back again no doubt, and will recommend friends and families, thanks Kawsar..

Vincent

Nov 17, 2015

My advisor is very nice guy. I remember his name is Ross. Wait time is a little bit longer than I expected but overall it's fine. I did oil changed and mutil-point inspection there, and they provided a free car wash service after finished the job.

Dannyw67

Nov 13, 2015

Upon entering the dealership, I was immediately greeted with the employees at the service department. My 2006 Acura MDX was taken care of with professional care. My airbags had a recall but they were more than happy to replace it for me.

Tish1126

Nov 12, 2015

Excellent customer service. Greeted me at the door and was very well mannered. Had a lot of knowledge of the cars. Also, worked with me to leave with a new car with an affordable price.

Vasilios

Nov 9, 2015

Brought my MDX for service due to some front end noise. Car was accurately diagnosed in an hour. Opted to fix some other issues as well. Have to say, there service was excellent and will return vehicle for other issues!

adam2093

Nov 8, 2015

Just picking up my second car from Acura of Brooklyn and words do not begin to explain the pleasant experience I have each time I walk into the dealership. Looking for a car or just dropping in to see whats new and right away I am greeted and the employees are ready and service to help you with anything you need. Specifically, the Sales Manager Ewa; she is always so kind and pleasant and works with you to have a great and swift experience from the moment you sit down at her desk to the moment you walk out of the dealership a couple days later picking up your next car. If I ever have to return for my next car it is hands down going to be Acura of Brooklyn, even if I have to travel down to Brooklyn, NY, I would rather have a longer drive but a greater experience!

Samyhon

Nov 3, 2015

The service was fast and efficient. I was prepared to spend at least two hours; however, I was done in less that one hour. The employees are very customer friendly, helpful and attentive. It's has been a truly remarkable experience.

PeterHui

Nov 3, 2015

Premises is clean well organized, service is quick, staff handle business in professional manner. But not cheap. The billing department should improve their accuracy. They have my address wrong, Sloppy.

Bobmac44

Oct 31, 2015

The staff was very helpful in the delivery of my new vehicle. Return of my lease and picking up my new car was painfree and expedisious.

Donald1027

Oct 31, 2015

All my questions regarding the recall were answered and the service was performed quickly. The advisor keep me updated on the work being done. Thanks

Shortii19

Oct 31, 2015

Great service and customer service as well. Will deff recommend to others. I was in and out in an accurate time. Mind you I came all the way from the bronx.

joe

Oct 25, 2015

Dropped my car off very early , received phone call explaining problems. Gave OK to repair, work done in required time, received car back in afternoon. Took car on extended drive over weekend, brakes were excellent. Hopefully never have to know if air bag recall went well.

Sal

Oct 20, 2015

Darren was professional, knowledgeable, courteous and professional. I would highly recommend this dealership. Was not pressured to buy the car and i really appreciated the high level of service.

Jayrunner

Oct 19, 2015

Albert was extremely helpful , very knowledgable and most thorough. Great customer service. I definitely will recommend your dealership to my friends and family. Thank you.

HBmdx27

Oct 18, 2015

My visit was seamless and everything went smoothly. Ricardo kept me informed from start to finish and got me out in reasonable time. Definitely a better visit at Acura of Brooklyn in comparison to Paragon Acura!

Skylo618

Oct 18, 2015

my first experience with this dealership wasn't pleasant due to the fact i couldn't get my vehicle on time. especially, after i made it clear due to my work schedule my time is very limited. i was told on 3 occasions to come pick up the vehicle but when i get there it was story why it wasn't ready. that would make anybody question the purchased. was it my sale rep fault that my vehicle wasn't ready on time, maybe not but i don't feel he went at his hardest to make it happen at a timely manner. customer is great received several phone calls to keep me posted. staff are very friendly and welcome.

Vinnym16

Oct 16, 2015

this dealership has helped me a lot and the service there is great. The people that was there working is very friendly and helpful. Very concern about their customers. I recommend this dealership to other people to go too.

sylhetyy

Oct 15, 2015

Simply amazing. Everyone was very helpful and Robbie helped me out and got the deal done. Thank you guys. Would definetely recommend friends to go to this dealership

Nikki

Oct 15, 2015

I was nervous about bringing in my car to a new dealership for repair, but the whole experience was easy and painless. My car was assessed and repaired quickly and I was even given a ride to the subway.

EJ1980

Oct 12, 2015

I took my vehicle for a 4pm appt and requested previously shuttle service. The person at the desk told me to wait for 15 minutes, which turned into an hour and a half. The manager tried to speed up the service. But why offer shuttle service if it wouldn't be provided expeditiously!! To top it off the service guy left 3 of the valve caps off, which I didn't discover until I got home.

SimplySofiya87

Oct 10, 2015

We were In and out for a battery replacement, thanks to Kawsar and Lala. Everyone is courteous, professional, knowledgeable, and trustworthy. Thank you! We'll only be coming here for all of our future services!

MizzAreesa

Oct 10, 2015

I had a service appointment and it was very easy. The wait was good. Not too long. However, the waiting room was a little cold.

Lina55

Oct 8, 2015

I rarely write reviews, but cannot keep it to myself... I was about to lease new car, my Honda lease was about to expire, and I decided to try Acura. Eva and Peyton were people who met and great us. Test dive went fine, but when we were discussing the price and conditions of future lease, Eve mentioned she needed more time and we had to wait till Monday . She said that bank was not giving them info on Saturday ( which sounded strange). We were told to call Monday afternoon. When I called Peyton he apologized and asked for more time ( till Wednesday ) but said not to worry. Wednesday no one answered... I already knew it was not working , but Thursday morning dialed Eva. Eva apologized, she was busy and was going to call back just in five minutes. Should I mention that she never called back? The whole thing was unprofessional, rude and I would say humiliating. I cannot say about other workers at this dealership, but please try to avoid these two! By the way I got my Acura lease same day from Jersey !

John Smith123

Oct 6, 2015

Went in for a tire change and they were all friendly. I was just a little shocked at the price of the tires. But besides that It was very nice

password

Oct 5, 2015

The new service advisor Albert is the best. He is very sincere and goes out his way to provide you with great service. Helpful. Will always come back for routine service.

borisnat

Oct 1, 2015

good service, friendly personnel, good pricing; but wait time was longer than usual, and Acura waiting area, where usually bagel, donuts and coffee are, was closed.

Skely1123

Sep 29, 2015

He is very friendly and honestly. Explain all the details and try to get the one that is good for me. Follow up my needs.

Acura1234

Sep 29, 2015

I went in for a regular oil and filter change, I love it there. Kawsar & Noely are my go to advisors always help me out when needed.

avolf95

Sep 28, 2015

I was very happy with the time and service performance.Thank you for rescheduling my appointment and understanding of my needs.Looking forward to keep a business with Acura.

Bossblaze

Sep 28, 2015

Very quick service, came into location at 7:20 to upgrade software left at 9:30, very pleased with how fast the service was and staff that explained how long it will take

SkBarrett89

Sep 28, 2015

I was out before an hour, great job well done...very friendly environment...complimentary hot beverages and snacks...job was done in a timely manner

ginney

Sep 28, 2015

I had a very helpful manager,who took his time going over the problem with the car.He went over all what needed to be done, what parts had a warrenty and so on. he was also excellent in customer service and management.

krellu74

Sep 24, 2015

the sales people know their products very well and they really try to make you feel most comfortable as they possibly can, with the product knowledge in their possession.

jen

Sep 24, 2015

Carl and Jonathan was very helpful and respectful. Their understood my needs and worked along with me and I was very satisfied with the service.

Carguy11

Sep 20, 2015

Staff are excellent and attentive. Accurate approximation on time it would take for full service. I would come back to this dealership for all future services.

Linda

Sep 19, 2015

I came to Acura of Brooklyn to find a certified pre-owned Acura and their inventory was tremendous. I found exactly what I was looking for and got a great deal as well. My salesman, Shawn, was excellent. He did not pressure me at all when I first went to look and when I came back the next day he worked with me all the way around to make this car mine. Everybody there I spoke with was friendly and helpful. It was a great experience and I would recommend Shawn and this dealership to anybody.

Acura1234

Sep 18, 2015

I love this service center much more than paragon, the female that helped me was so polite & helpful. I make sure all of my friends and family go there as well

Phil Harris

Sep 17, 2015

My horrible experience with one bad apple (Richard Osman/Mgr) surely left a bad taste in my mouth. But fortunately after escalating this issue to upper management, I was assured that things would be taken care of, my car would be fixed under the warranty and i'll have a much better experience. I schedule my appointment and was told to see a gentleman by the of Kawsar Hafiz. I arrived for my morning appointment and asked for Kawsar, like I was told, only to realize he was one of the employees that was so nice to me on the day of my horrible experience with the rotten apple (Richard Osman). What a relief!!! He made me feel comfortable, he was friendly, professional, knowledgeable and just exuded great customer service.Within about 2 hours hours after arriving, I was all done and leaving a continued long time customer and a happy camper. I received an apology from Kawsar, Matt and Richard Durgin. But the actual person (Richard Osman), that left a bad taste in my mouth and displayed poor customer service in front of staff and customers, looked at me in disgust and walked right by, with not even a good morning nor apology. There is no place for that type of continued behavior in a customer service driven business. Great customer service and a knowledgeable staff goes a long way. So,please do something about Richard Osman.

Mary

Sep 16, 2015

When I brought our 2015 Acura in for a recall (air conditioner) repair, the service that I received from Richard and Ricardo was superb. They could not have been nicer and more considerate of me and my time. They made sure that the recall repair was done in a timely fashion even though there were a lot of other cars in for service. I very much appreciated that they did the five (I think that is the correct number) point check up and even washed the car for me.Thank you

Kiev691

Sep 10, 2015

Came for the scheduled service. The wait time at Acura service department was very reasonable. Staff is very attentive. Came it at 7 am and was invited to the waiting area. The car was ready around 8:30,

Lmill44

Sep 6, 2015

Excellent service, very professional friendly staff. Price was fair and they even gave me a car wash. They tried their best to get me finished quickly.

Bkll

Sep 4, 2015

Kai explained the car in great detail and had great recommendations. Constant communication letting us know what to expect. Great price. Very comfortable sales experience. Would recommend him to friends.

CaRgAl

Sep 4, 2015

Went in to get my car inspected on a Friday before a holiday weekend. Was very fast and efficient. 15 min in and out. I always go to this Acura Service center. Never had any problems.

Acura1234

Sep 3, 2015

I went in for service because my radio and AC was not working, they fixed the problem. Every time I go in for service I am very satisfied, they always make sure they get the job done.

reese11239

Sep 3, 2015

the guys were friendly and courteous. The service rep reminded me of future services needed and offered to wash my car. I hope my next visit is also convenient.

CaRMan69

Aug 31, 2015

I had a very good experience my last visit. Richard Billingsley is an amazing person and really knows his stuff. I would recommend anyone going in to deal with him,

Plinss73

Aug 31, 2015

The service staff was friendly and curt ions. When doing the 30 point inspection they discovered additional items to be changed. This was strongly recommended however they did not pressure me to change these parts. After they changed the parts they showed me the work that was done and reviewed it in comparison to the new parts used. This made me feel comfortable with my decision.

leo_601

Aug 30, 2015

I went into Acura Brooklyn to buy my first new car 2016 MDX and met the salesperson Peyton Rowe, he is very patience, explained everything carefully, answered all my questions, and make sure I received the best deal possible. This was the best sales experience in my first time buying a car. I will certainly look forward with dealing with Peyton in the future, and highly recommend my family, friends, and coworkers to find him to buy/lease cars.

jcalexis

Aug 29, 2015

I went to Acura to get a replacement key which I did get. But I waited for about 4 hours to get the new key. However I was satisfied because I got what I wanted.

Binnie

Aug 29, 2015

Received the recall letter & came here for service 10am in the morning. this is a very busy place, seems like they arrange to take care of each customer. around 1:30, they called me my car is ready to pickup. when I arrived, they offered me a free car wash, and did a good job.

Jcigarrero

Aug 28, 2015

because the first time I when for service for my car they took care right all way. I was so happy the that they took care my car problem in no time.

Marvin21

Aug 27, 2015

Felt very comfortable, kept me apprised on every issue with the car and showed me what was done to the car. Return the car very clean.

joeyb1107

Aug 27, 2015

If you want an oil change they are fine. I have used them many times for that. If you however have any repair work, you will discover that this station can not handle the amount of cars it is servicing. I understand that this has much to do with 2 Acura closures in the past year, and that many people have no alternative. I guess I will have to reconsider Acura as my preferred luxury brand any longer.

Marc D

Aug 25, 2015

Went there for a recall and some other minor maintenance issues for my leased 2014 MDX. They made me feel welcome and made sure to address every one of my concerns. Great service guys!!

Donbak1120

Aug 25, 2015

Came in for an oil change also had my filter replaced and was going to have my battery charge but the machine was not working at the time so I have to bring it back in

ATM

Aug 25, 2015

The took my car right in and explained the recall process. While there they checked the car out and gave me a list of items that needed to be addressed, and what the priority was.

denners

Aug 24, 2015

The process was easy, good advice was given, and everything was smooth with no problems the entire visit and purchase. I would highly recommend it to other people.

MDX111

Aug 20, 2015

They got me in quick for a service appointment. Richard was fantastic - really nice guy and on top of his customer service. Very happy with the entire experience.

Acuragirl

Aug 20, 2015

I had a wonderful visit for my service. Teresha was super friendly and available to help me. Sometimes men in service departments are not very nice to women. Teresha was wonderful!!!!

CPR

Aug 17, 2015

Great communication between myself, & Rich Durgin, & Rich BillingslyAll my problems were resolved, & then some.Mr. Durgin only wanted to know, what would make me happy; he spared no expenseWithout saying how much, he saved me a substantial amount of money.Thanks, guys!

kevin779

Aug 17, 2015

They went above and beyond to conduct a free inspection of my vehicle and went over in great detail repairs needed. They provided me a priority rating from most urgent to what can wait and provided me with an accurate timeline to complete the needed repairs. constantly updated me on the status of my vehicle as it was being worked on.

goldtoe14

Aug 17, 2015

I went in for Service and all the staff there was professional and courteous. The biggest negative is the condition of the lounge area which is atrocious especially for a prestige brand like Acura. I have heard that they have plans to renovate so I can give them the benefit of the doubt for now.

Annoyedbythisstupidstep

Aug 16, 2015

The staff was extremely professional and friendly. The facilities were clean and I noticed the cleaning occurred every few hours. The amenities were good too.

Cjlouis

Aug 15, 2015

We had a great experience with Acura of Brooklyn. From the first day we walked on Scott was a very knowledgeable, friendly, and helpful. The entire experience was excellent. Scott and Dwayne provided a pressure free shopping experience and worked with us to put together the exact package we were looking for. From when we walked in to when we finally picked up the car Scott was available every step of the way to answer all of our questions and guide is through the process. Dwayne gave us a very fare trade in deal. Sabrina was also great when we came in for our technology orientation. Bathe entire experience was stress free and would recommend this dealership especially Scott, Dwayne, and Sabrina.

Acura1234

Aug 15, 2015

I was helped immediately after entering the service lane. Everyone was very polite and helpful. I would definitely recommend this service department to a few of my friends and family.

2008

Aug 12, 2015

One week after purchasing a certified pre-owned 2014 RDX, the service due soon light came on, and the sunglasses holder kept popping open as I drove. I took the RDX in to the service center, and all the work was done in 2 1/2 hours, which is what I was told by the person who assisted me that morning, Kione.

Klynch86

Aug 12, 2015

My in-car reminder alerted me that I would need to change the oil in the vehicle soon so I decided to bring my car on the following morning and I was seen in a reasonable amount of time. The service advisor was very professional all throughout as he was in the times prior.

Raymond

Aug 10, 2015

Darren knows cars and he also knows how to get you a great deal. He is easy to talk and approachable. The personal attention was there, and he was easy to reach when needed. I would recommend him to my friends.

Laup

Aug 10, 2015

My original experience with service was not a good one, however the service manager , Richard Osman reached out to me to help rectify the situation. He assured me that he could fix it and he definitely made up for it. He went the extra mile to make sure that I was satisfied, and I really appreciated that!

Acuraguy731

Aug 5, 2015

My visit for service was handled quickly and efficiently.all employees were friendly courteous and tried to please.The waiting room was clean and stocked with coffee donuts and bagels.

Tired123

Aug 5, 2015

I have never had an experience where youre the service person. This is how I felt on several occasions, I have to constantly reach out to the reps when its supposed to be the other way around. You bring your car in and your back the next weekend with a new issue "What happen to the 153 point inspection check they brag about" I have come to the conclusion it does not exist. Its just poor service I will not buy another Acura because of these guys maybe the long Island branch is better but the man and women at this location needs to be re-train and taught how to deal with customers who buy there cars and need professional assistance. Everytime i call to check up on my car I get voice mails what kind of working business does that and when you leave a message don't expect a call back anytime soon. Stay away and try the valley stream branch I hope its not as bad as the Acura Nostrand ave service center.

Jerseyman

Aug 5, 2015

This is my third acura purchase,but I would say that was the best experience that I had. I dealt with Wood Lucas, Robbie sale manager and Dwayne financial Manager.It was a wonderful experience,they answered my questions and took the time to listen to what I had to say. Thank you guys.Job well done.

poppapump

Aug 4, 2015

I was treated like a king, they knew my name and recognized me thought me stay. Nice air conditioned Waiting area with free coffee, food and area was very clean.

raki

Aug 3, 2015

Everyone was very helpful. I actually came in for a gps upgrade but the cd was not in so i had only an oil change. i was pretty upset at first but everyone was friendly and helpful.

AcuraOwner

Jul 30, 2015

I was happy with my "Mantinance" visit however an overall.......... i had unnecessary wait time when i received my release vechile papers with stating that my car was ready. I had to wait an additional 1/2 hr. due to heavy conjunction of other car blocking exit of finished cars.

Buyer A

Jul 27, 2015

I had been looking for replacing my old car for a long while and was not able to finalize which make and model should be my next car until I met Kai Mui. Kai was very patient with me and able to answer many of my questions regarding the vehicle and the finance. He is professional and his service is excellent .

ralphy216111

Jul 26, 2015

Which still doesn't work I'm disappointed in that I spent $1000 and my ac still blows hot air its seems the technicians can't fix my problem I'm refuse to spend anymore money and they cannot fix my ac problem very very dissatisfied I don't have money to throw away like that what do I do now still have no ac wasted money for nothing problem not fix

Acurablue

Jul 26, 2015

Good deal and great customer services with Kai. Great orientation about the car from Sabrina. Great explanation of benefits with Dwayne. Overall very well with Acura.

Acura1234

Jul 26, 2015

No complaints, service was quick. Service advisor explained the multipoint inspection that was performed. I would definitely return for future service at this dealer. Everyone was very helpful

Edusmdx

Jul 25, 2015

When you know people drop off and go to work early in the morning, not having a shuttle bus ready to take them to the subwayat this time is quite tardy.

Kevin Gurl

Jul 20, 2015

Great experience. The people were polite, professional and fast. Waiting area was very clean and comfortable. Waiting area attendant was terrific! Went for roof rails for 2016 MDX. Was surpised to hear that I needed crossbars also because rails do not have space ti tie things down. Really happy with service though!!

ebrewster1

Jul 19, 2015

Took the RL in for service and due emission test..My service advisor was so helpful and his recommendation has the car running like new. Thank you Acura of Brooklyn.

Saintrs

Jul 17, 2015

Service Adviser Tearza was excellent and knowledgeable. She greeted me with smiles and was friendly. She was patient with me and answered all my questions.

roscoe

Jul 13, 2015

Great work. Fair estimate and consistent service. My car was hit parked on a city street. I used a body shop referred by the insurance company before and wasn't satisfied so I went with the body shop of my Plaza Acura dealer and they were GREAT!

yallmd06

Jul 12, 2015

As I have continuously owned Acura since my first Legend 25 years ago I knew exactly the car I wanted. Peyton Rowe was professional and organized and was able to provide the exact vehicle I wanted, a 2016 MDX Advantage package. I drove away with my new SUV in less than 24 hours. Mr. Rowe went above and beyond picking up the car himself at another dealer as it otherwise would not have arrived on time. His description of those features I was unfamiliar with was extremely clear and allowed me to star using them immediately.Kudo to Acura of Brooklyn.

Crysherrera36

Jul 4, 2015

Excellent and professional service. Staff was very friendly and efficient I definitely would recommend coming here to anyone needing quick service . I'll be coming back for all of my services thanks !

Kmills444

Jul 2, 2015

So many times i go to different businesses & the attitudes of the workers are the worst. But that was not the case today & it was well appreciated.

Myaboss

Jun 30, 2015

Maurice is a very helpful person who works there. Great guy and hard working. He was able to get me in and out quick. I had an appointment and needed my car out by a specific time. He was able to accomplish that and was not trying to sell me product and service I didn't need. Great place. Excellent service

Sandy

Jun 29, 2015

This is my third Acura. Truly a wonderful vehicle. Eva, Kai, Dwayne & Sabrina are a wonderful team & made my experience a wonderful one. I recommend this dealership to anyone looking for a wonderful vehicle

TC

Jun 29, 2015

You will get great service and explanation when you are trying to buy a car. The salesperson is very helpful and thorough getting me the right car.

Stellaxhz

Jun 28, 2015

This has been a wonderful car buying experience. The salesperson was very helpful and helped me make the right choice on the right car. I would highly recommend.

KH

Jun 25, 2015

Good work. Expectations were met for the time of service given. Noely gave me a good estimate as to when service woul be completed. Also, the service honored the warranty.

Rewd72

Jun 24, 2015

My AC was not working so I had to make an appointment which I was unable to make over the phone.. I decided to go in without one.. Got there at 0730 pulled into the bay and got out of the vehicle turned it off and left the key on the dash.. The promptly came over took my info and tried to access the vehicle which to our surprise the door was locked.. She able to get the code and get it unlocked..The visit took 6 hours to complete to fix the AC and to do an oil change.. I did notice it was a very busy day but my service Rep was attentive and kept me informed as to where my vehicle was in the process.. I usually wait when I bring my vehicle in for service and six hours is a long time but having an attentive service Rep does make the experience less unpleasant..

snowflake

Jun 22, 2015

Kai Mui is a great sales person. He assisted me with helpful information and guidance from the very beginning of my purchaes. He transforemd a very stressful event into a pleasant transaction. I highly recommend Kai to my friends and relatives. HauKin Law

Serge

Jun 20, 2015

Had an appointment for 1pm, 15 minute appointment to show that my Torque Converter failed under recall. I was told i need to wait 3-4 hours!!! Absolutely non-professional, i traveled from Staten Island, a phone call would be nice, i turned around and left. i also waited 3 hours last time to have a 20 min AT Update done to my car.... By the way, no one knows about this recall, its not listed anywhere (fishy?) if your car vibrates at 1200-1400 rpm that's the issue, Acura will replace it for free for 09-11 TL and MDX models. I always drove Infinitis and BMWs, their service locations were nice and accommodating, Acura however has a filthy waiting area, something that puts their brand to a much lower level.

patti

Jun 17, 2015

Friendly, knowledgeable, helpful and non pushy salespeople. I feel they worked with me to get me a great deal. The whole thing was relatively quick and easy.

Vendecido

Jun 13, 2015

Worse service ever , is not the fist time i have to wait for 3 hrs for an oil change even when you have an appoitment...i am still here and my car is not done yet.

AcuraAndy

Jun 12, 2015

Once again without fail, Eva Wojcicki provided outstanding service. Whenever my lease is close to the expiration date, I don't get stressed out because the process with Eva is seamless(The awards on her desk says it all). I find myself still sitting at her desk, long after the paper work was approved. That's how comfortable she makes you feel, time just flies. I'm loving the TLX , thank you so much Eva Wojcicki!AndyPurchase: Acura TLX 2015Location: Acura Brooklyn

carolina0429

May 11, 2015

We went to plaza auto mall of brooklyn we had a great sales person name Yesica Baez that help us a lot IN getting a great deals in our car. She help us get a ACURA MDX 2010. She was a great and gave if a lot of information that we need. Thank you Yesica Baez.

John

Apr 15, 2015

This is the worst Acura service department by far! Every time I bring my car in for an oil change, I'm stuck here for 4hrs! They won't give you a loaner vehicle unless it's major repair and they don't offer a car wash. For a pristine brand like Acura, this service department sucks.

PhilG

Apr 1, 2015

I went in and got a test drives on both a 2015 TLX 6-cyl. and 4-cyl. My sales person, Darren King, was friendly, knowledgeable, and never exerted any pressure. I decided on the 6-cyl. with the tech package and Ewa Wojcick, the manager, gave me a great price. I picked up the car the next day. All in all, this was the best and easiest new-car-buying experience Ive ever had.

mickeydoll

Mar 30, 2015

Everyone is courteous, helpful and patient. No one rushes you and you feel as if they have nothing better to do than spend time with you. You also feel that it is important to each one that you are satisfied and have received the best possible deal. This is my 2nd RDX with Acura of Brooklyn.

Kimmy

Mar 27, 2015

Our sales rep. was Darren King & finance manager was Dwayne Markland. These two gentlemen went above & beyond for us. Kept great communication w/ us throughout the whole process, answered all of our million questions & most of all, they were honest and was NOT pushy. Other dealerships should learn something from them!!! Will def come back to Darren & Dwayne in the near future for our car upgrade! Only con I can think of is that the employees & the cars really deserve a new updated space. Just a bit dingy for an Acura dealership.

Vincent

Feb 20, 2015

I am so happy for my new car recently purchasing from Acrua of Brooklyn. This dealer provided me the exceptional service. when I submitted an online quote for TLX there has a online sales person to take care me until I came to the store. The employee that I worked with is Kai Mui; he is the best sales person, and I learned a lot of lease information with his professional experience. I coudld not say more about Mr. Kai becaused he is so perfect and honest. when I came to pick up my new car, he made the whole transcation process very smoothly and high quality. I am 200% to recommend him to all of you whom is wannt purchase a car from Acura. Trust me, you won't regret.

CPR

Jan 10, 2015

What can I say, except, I'm getting a brand new 2015 Acura SH-AWD TLX/Tech, for $1 less, per month,than I'm paying for my 2012, version, with ZERO out of pocket expense.Walked out of the dealership, without spending $.01 Cent. Incredible, but true.Kudo's to GM Tony Urrutia, without whose help, this deal never would have happened.Ewa, Peyton, Tina, Robbie, etc., went overboard to make me feel special; like a family member.My HIGHEST recommendation!

Roseny72

Sep 9, 2014

I just leased my beautiful Acura RDX with Tech package from Acura of Brooklyn. Shawn Stephens was my Sales Rep. This gentleman went above and beyond his call of duty. He was very personable, professional, answer my many questions and made sure I left with the biggest smile on my face on the same day I arrived. How did I leave with a smile? He ensured I drove off with my 2015 Acura RDX on the same day! This is NOT My first Lease...but it is my first with Acura of Brooklyn! Trust me it won't be my last :)In addition...Shawn made sure he addressed all of my concerns and relayed them to management accordingly. I really didn't have too many concerns...since this dealership truly rolls out the red carpet for you.Don't hesitate!!! Go get your new car!!!I can't thank Shawn, Robbie and basically the entire team enough! I am a truly satisfied customer.Sincerely,Rosalie M.Staten Island

alan.levy.12

Aug 27, 2014

My 2010 Acura MDX has a serious oil consumption issues that Acura of Brooklyn has been unable and unwilling to fix. When I called Acura Corp customer relations and spoke with Kyle Green I was told that it is acceptable for Acura cars to lose 1 quart of oil per 1,000 miles. So therefore if you drive 4,000 miles and your car has no oil left????? that is normal???? The answer Acuras gives me is that the policy is that you can lose 1 quart of oil per 1,000 miles. I had an oil consumption test which proved there is an oil issue of 1 quart per one thousand miles, but they are unwilling to perform an oil consumption test at 3,000 or 4,000 miles (which would show there is virtually no oil left in the car (they also refuse to perform a pressure test or fix the car). How can it ever be normal that there is NO OIL LEFT in a car after 4,000 miles???? Why cant Acura fix my car which is still under warranty????........How can you treat your customers like this?????The Acura of Brooklyn dealership and Acura corp are unwilling to fix the oil consumption issue despite the fact my car is still under warranty.

carlzee

Aug 17, 2014

I leased the 2015 Acura MDX AWD from Acura of Brooklyn. I worked with my salesperson, Peyton and his manager Ewa. The were very professional and delivered on the deal as promised. I highly recommend Ewa, Peyton and Acura of Brooklyn. Thank you!

java4678

Aug 3, 2014

Thank Christopher, Alex & Robbie. Christopher heard my concerns /price range and they worked w/ me to make me smile..OUTSTANDING! It was worth every MINUTE!!!!!

doctor_G

Aug 2, 2014

I went to the Acura dealership a week ago, having in mind a specific car which was the final choice of a long search. I got there and got swayed by somebody whom took me across the street and tried to sell me a different brand after inflating the price of the car I wanted. I went home very disappointed and called to inquire about what had just happened. I spoke to Robbie, the manager, and he seemed pretty upset about it. He asked me to come back if possible, and worked out a good deal with me. The way I was treated that time was in stern contrast with my previous experience. Everybody worked so well together and I left that day with the car I wanted. Darren King, my sales person, really has the personality and skills for the job! Kudos to the financial team also, Mr Alex Vilbrun pulled all the necessary wires and made it happen. Eva Wojciki was quick to address anything that was a bother. I will definitely go back and will recommend friends and family happily.

michelle C

Jul 2, 2014

My Salesperson Rex is by Far the most Outstanding there is. Highly Recommended. Go there and ask for Rex you will be satisfied. His friendliness and demeanor towards me made me feel comfortable in the purchase I was making. It doesn't get any better then Acura of Brookyln!

Catcole20

Jun 24, 2014

I was referred to your dealership by my brother in-law. Your sales consultant Peyton Rowe was very outgoing & friendly throughout my time at the dealership. I didn't feel at all pressured to purchase a car. Initially, I test drove a silver 2014 TL and a short while later I seen a reddish colored one and instantly fell in love!! This is my first Acura, but certainly will not be my last!! Thank you for outstanding customer service!! I will be referring my NJ FAMILY & FRIENDS TO THE PLAZA AUTOMALL!

Caustin7059

May 31, 2014

I called and made an appointment with him. He followed up, provided excellent customer service and I made a purchase of a new car based on his professionalism and the time and focus he provided me. Thank you.

JulietOrr

May 28, 2014

I have bought three cars throughout my lifetime and this was the smoothest process ever. My sales guy was very professional and knowledgeable about the cars we looked at. Peyton did an excellent job finding me the vehicle that would best fit my lifestyle and it came with a great deal. He was very attentive to my needs and pin pointed the car that would do the best job. I am definitely coming back for another car in the near future.Jules Orr.

AndayLee

May 27, 2014

After looking at the 2013 MDX at the Auto Show I wanted to see it in person. I went to Acura of Brooklyn where I meet Mr.Peyton he greeted me with a warm smile .He was very pleasant and knowledgeable about the Acura product. He offered me a test drive and the chance to win a $1000.00 that I didn't win $1000.00 but I left with a band new MDX and a really good price and low interest rate .He made my experience a memorable one.

donate88

May 27, 2014

Kai Mui was very helpful in my eventual decision to choose the 2014 Acura MDX among the various options I was looking at. He was honest & straightforward in addressing my major concerns. As a whole, he made the experience of selecting a new vehicle a very pleasant one. Thank you.

akumakill

May 26, 2014

I wanted a 2014 MDX and Acura of Brooklyn nailed all my needs. First of all the salesman, Peyton, is very helpful and is on top of everything I ask him to do. Price negotiation is very smooth, easy, and quick. We got a deal at the exact price I wanted as well as getting the low interest rate. Everyone inside Acura of Brooklyn is very friendly. If you need an Acura and lives in New York City area, look no further.

hcacura

May 22, 2014

My husband and I are fortunate to find Mr. Kai Mui. He is professional, helpful, responsible and reliable. Once we met him, we didn't have to go to another dealer to shop for another car. He even advised us when is the best time to pick up the car on weekend instead of waiting around for the paperwork after a long day's work. It has been a great pleasure to work with him, and he is highly recommended.

Violaine

May 22, 2014

I Love my 2014 MDX. Kai was great throughout the whole process. I expressed what I wanted and he did nothing less than to find it for me. He told me I would love this car and I do. I highly recommend him!!! Let him find you your dream Acura because he sure found mine. Thanks Kai!!!

Yvon Eustache

May 22, 2014

This is my second MDX that I'm purchasing from Mr. Mui and I couldn't be more satisfied with my purchase again. He was patient and on the job as usual to find the MDX with all the amenities I was looking for. He did not disappoint. My new 2014 is impressive. I highly recommend him!!!

KENNYLISANG

May 20, 2014

I HIGHLY RECOMMEND THIS SALESMAN, HE TREATS YOU LIKE THE VALUABLE CUSTOMER. HE IS VERY PATIENT AND HELPFUL AND TAKES TIME TO EXPLAIN EVERYTHING TO YOU. HE IS VERY NICE AND PROFESSIONAL AND ALWAYS WILLING TO HELP. I HAVE BOUGHT OTHER CARS BEFORE BUT THIS WAS THE BEST EXPERIENCE OF THEM ALL!!! HIGHLY RECOMMENDED!!!!

Donald Chong

May 19, 2014

Mr. Mui is very knowledgable and experienced. He made our purchase a breeze and assisted from beginning to end. I would recommend Mr. Mui to anyone.

Djenane

May 19, 2014

Kai guided me throughout the whole leasing process. He was able to provide me with the differences of purchasing and leasing my 2013 MDX. I couldn't ask for anything more. Truly a professional!

brusso831

Mar 13, 2014

Ewa was very professional in her sales presentation. Her knowledge of cars and the financing were impressive. The lease on our ILX was in our price range. She took the extra time to explain all facets of the leasing process and details of the car. My daughter was also impressed.Upon delivery Ewa went through all the paperwork thoroughly. Adrian was also helpful in explaining the workings of the car and took the extra steps in setting up the cell phone and navigation. All the steps were explained in a normal manner. My past experience of leasing with other dealerships seemed rushed. I will definitely be back to this dealership for future purchases and also recommend to my family and friends.

mmerivil

Mar 8, 2014

Adrian and Woody were very professional, patient and customer oriented. They go over all the details and how to operate the car. They answered all my questions. I was very pleased and satisfied of their assistance.

olgaol

Feb 2, 2014

My husband and I visited this dealership for a first time. We got invitation by mail and decided to check it out, since we planned to trade in our old vehicle and lease a new car. Carlos was the first person, who met my husband and explained to him everything we would need to know before leasing a car. He was very friendly, knowledgeable and willing to help us as much as he could. If all the dealership employees like Carlos Calderon and Adrian Martinez, we definitely come back to this location as well as recommend this place to our friends and co-workers.Thank you guys. Continue to do an excellent job.

meggatrax

Jan 13, 2014

First time leasing a vehicle, the experience was good and I would recommend this dealer. I researched this dealer here before going to them, they were the highest rated from the few I was targeting in Kings county and nearby. Glad I chose them.

troywinston

Jan 13, 2014

I bought the 2014 SUV Acura RDX AWD with tech package about a week and half ago at Acura of Brooklyn. I was greatly satisfied with the overall experience including the sales associates - Martin and Peyton, after which the product specialist Wendy and Heather gave me a patient and detail demo of the great functions and features of my purchase. I must also give a kudos to the SMART payment program I was introduced to (I understood Wendy is the brainchild behind this) which now allows me to complete overall payment payoff time by 7 months vs the original payoff time. ?

DianaKim

Jan 8, 2014

Ewa has done an excellent job in guiding me in buying my first car. She explained everything thoroughly and was very patient with all my questions. She gave me an excellent price and was awesome throughout the process. Adrian also helped me explain my payments and was excellent as well. He showed me how to use all the features in the car and it was greatly appreciated. Thank you both so much!

markgrant718

Jan 4, 2014

Visit upon entering was great. As well as customer service by both Payton and adrian. Adrian showed me the features of my vehicle. Payton assisted the beat deal I can find! Would recommend

vfikhman

Dec 31, 2013

The experience of leasing my new Acura was very pleasant. It was my third car leased here. I felt no sales pressure, and got the deal I was promised.

mrshaky

Oct 30, 2013

Dealing with Kyle was pleasure. He was very straightforward about what to except and what he could do in the leasing of my 2014 RDX. I would recommend the any dealership that he was a part of.

BrooklynBoy

Sep 24, 2013

I would never come back to Acura of Brooklyn or Plaza Auto Mall for any business and definitely would not recommend this dealership to anybody. It is also give any automaker a rally bad reputation to any of their current and future customers. I cannot express how extremely disappointed I am with the entire process at Acura of Brooklyn, where my car wasn't fixed or serviced properly and the Service department was trying to charge me $120 for nothing.I am the owner of Certified 2011 Acura MDX with additional Acura Care warranty. About few weeks ago my right rear door lock stopped working and I went to the nearest Acura Service department which is Acura of Brooklyn. I received a phone call from the Service Center and to my utmost surprise I was told that my repairs would not be covered by the warranty and furthermore a part of my warranty that covers electronic repairs would be voided. I was told that the previous owner which is Acura dealership installed the aftermarket remote start engine and the installation of the aftermarket products voids the warranty.I spoke with DCH Montrlair and they say that Acura of Brooklyn have no right not to fix my car without warranty, however, DCH told me that they would fix it under my rightful car warranty. Now, I have to drive to another state for hour and a half one way spend my money on multiple toll charges and do it within working week and loss my wages for the the day. Anyway, I would not think that if I would buy luxury car such as Acura MDX for $45K would make me go through this trouble.How is it possible that Acura dealership certifies the car with aftermarket products installed by the dealer plus pushing me to buy extra Acura Care warranty at the time of purchase if they knew that it voids the warranty on future repairs?

jamescolter6971

Aug 6, 2013

I made the best car buying decision on August 5, 2013. That morning, I was about to purchase a vehicle from a different dealership, but I was contacted by a woman named Jasmine for the second time; I had an appointment with the Toyota dealership, which Jasmine was calling from. But, before I could get to the Toyota dealer, I was talked into another deal by a pushy salesmam from Premier Ford, which made me miss my appointment, Jasmine recieved my application online a day before my shopping experience at Ford. The day after, I missed my appointment, Jasmine called me again I told her I wasn't interested in a Toyota anymore, I was really considering an Acura, which was my first desire. She told me, if I went into the Acura dealership located on Nostrand Avenue in Brooklyn NY, she can gurantee I will receive a better deal. Jasmine said I will call Lou (The Manager) and let him know that you are going to stop by. She was right! Thanks Jasmine! When I walked in the dealership, I was greated with respect and kindness. Lou asked Kyle Holmes to take care of me and to let him know what I decide. I had the best shopping experience ever! Kyle is an amazing salesman, he really understands the meaning of customer service. He did not pressure me into any decisions, he did not try to force me into any vehicle, he simply let me shop and answer my questions. Once he saw the vehicle I was interested in.... well, lets just say he nearly forced me to test drive it, and I did! The test drive was amazing! I left in a matter of hours with a 2013 Acura TL SH AWD with the Tech package. If you are interested in a great car buying experience, go see Kyle Holmes at the Acura dealership located at 2751 Nostrand Ave, Brooklyn, NY 11210.Thanks Kyle!

dl1054

Aug 5, 2013

I've been dealing with the Plaza Group for about 35 years and with Eva for the time she's been with Plaza (about 12 years). She is an excellent salesperson with above average people skills and phenomenol knowledge of all of the models. She has extrordinary attention to detail and doesn't leave any stone unturned. She jumps right in even as far as wanting to put the plates on the new car if she feels others are not moving fast enough. I havent met another salesperson like her.

AminaZahra

Jul 16, 2013

Rex was a very patient salesman. He maintained his composure with my mother and I explaining all fees and taxes clearly even after closing time for the Hyundai dealership. Job well done and we plan on doing business again with the AutoPlaza.

Micaela242

Jun 23, 2013

Kyle Holmes helped us with leasing a 2013 MDX, it was wonderful to work with him in securing a good deal. Highly recommend him! He was honest in answering all of our questions and was not pushy at all. We got a deal that was satisfactory and an even better vehicle!!! We recommend him and this dealership. Thanks, Kyle!!! --from Jess & Rich

dssarp

May 21, 2013

The entire transaction was accomplished in 1 day! We were considering a used car purchase, but were positively influenced to lease a new car instead. We experienced great service. Rex our sales professional was courteous, knowledgeable, and patiently answered our questions. We highly recommend this dealership for a satisfactory purchase or lease experience.

Carlos627

Mar 19, 2013

My experience at Acura of Brooklyn was great! From the receptionist, sale people to management were AWESOME! A saleman by the name of Rexdie Mythril help me with my Acura ILX he was very helpful with every question I had about the car. I definitely recommend this dealership.

adam2093

Feb 28, 2013

Coming to this dealership I felt like I was at home. The comfortability level when walking in was amazing! Everyone greets you nicely and asks if you need assistance. If you want to look around, it is never a problem. No one is every pushing to start a conversation or to right away start filling out unnecessary paperwork. Decided or not, the freedom to do whatever you want is all yours. I specifically worked with Ewa Wojcicki, one of the best salespeople I have ever worked with and come face to face with. Ewa never puts any pressure when deciding on a vehicle or a price. She is very flexible in allowing you to take your time to be ready and prepared whenever anything is just the way you want it. The prices offered here at Acura were incredible! With some promotions or not, the prices here at Acura of Brooklyn are definitely much better than at other dealers. There are no lies, no tricks, no gimmicks. Everything is true and just the way you want it. Whatever it happens to be, thats what it is. Nobody is every a bother, it is nothing but an ABSOLUTE PLEASURE to work with Acura of Brooklyn! Thank you with the utmost appreciation for you business!

ichernov

Feb 20, 2013

This is a review for Ewa. She was extremely helpful and professional about the deal. It is my pleasure to recommend Ewa. Her attitude and manners are definitely an example to many dealers I came across prior to the Acura of Brooklyn visit.

igoriok

Feb 5, 2013

After checking out few dealerships in Brooklyn I already had an idea of how much i was going to pay for a new car. My next stop was Acura of Brooklyn where I had an excellent experience. I had an old acura mdx and was going to trade it in for a new model. Kyle was very helpful and gave me a few advices on the car as well as payments. I was undecided between RDX and MDX so Kyle made sure that I test drove both. Despite of having negative equity i was offered a great price and Asad was able to give me a good deal even though my credit wasnt excellent. Definitely will come back there again for my next car. These guys care about the customer and will make sure that you get the best deal.

ClaytonT

Feb 2, 2013

I'm happy with my purchase and the customer service was great. They made me feel very comfortable and at ease throughout the entire process.

ronald94

Jan 29, 2013

I've been to several dealership, but once i step in to plaza i was greeted with a warm welcome. i would recommend plaza to anyone looking to buy a new vehicle. thanks guys

RussNago

Jan 28, 2013

From the moment I walked in, to the moment I signed the lease agreement, I was very satisfied with the customer service and deal. Their was no PRESSURE involved. Which made me feel very comfortable and attentive to the deal. They had the exact car I wanted (Acura TL SH-AWD w/Tech Package, Black exterior and Umber interior). I will be a returning customer, will also recommend my friends and family to do business with Ewa.

Eli Rating

Jan 25, 2013

Honest, friendly, to the point service coupled with competitive quality cars that are dependable and reliable. The sales person has worked hard on building a client relationship projected to last a long time.This philosophy of doing bussiness has resulted in leasing the 3rd Acura for our family's use.Keep up the excellent work!!!!!!!!!!!!

DanaFranklino

Jan 16, 2013

Ewa, Lou and Asad provided wonderful customer service. All of the associates were so friendly and personable. I felt welcomed and comfortable as soon as I walked through the doors. Ewa was honest and straightforward when it came to pricing. She was very informative. The explanation of the car and paperwork (Asad) was thorough and detailed. Each individual that helped me went above and beyond my expectations. I am extremely pleased with my experience at Acura of Brooklyn and will share it with my friends and family. I will absolutely recommend this dealership. I could not be happier with my experience.

bravo659

Dec 3, 2012

I liked the salesperson personality and respect. My experience with this dealership was seemless and enjoyed being there until transaction was completed. I recommend others.

WeHeartAcuras

Nov 16, 2012

If you are thinking of purchasing/leasing an Acura, you must request to work with Kyle. Think of every adjective associated with car salesmen- slimy, slick, untrustworthy, wears strange pinky rings etc. Now erase those words from your mind and you're left with Kyle. He is as honest and reasonable as they come and will work with you to get you the best deals. He is not pushy and does not rush you into making any decisions. You can tell that he truly loves Acuras and is selling a product that he actually believes in.My father and I were looking to lease two cars (one Toyota and one Acura) since Frankenstorm Sandy flooded our cars. We assumed that we we would work with two different sales people. This was not the case. My dad (who is disabled) and I never left Acura while Kyle took care of the Toyota deal since we already knew what we wanted. When I heard of a deal at Bay Ridge Toyota, Kyle marched over to Toyota and matched that price. Not only was this helpful because of our need for wheels, but because it made it exponentially easier for my father to not travel back and forth between buildings. Additionally, Kyle shepherded us through the process and even stayed an additional two hours after Acura closed while we completed Toyota paperwork.As for the Acura, he got us a loaded car for a very affordable monthly installment because our original choice became unavailable. You could not ask us for better service. In short, if you visit Acura of Brooklyn, GO SEE KYLE.

ahtejani

Nov 9, 2012

Did a great job. Very friendly and made the experience very easy. Able to answer any question that we had. Worked very hard to get a great deal. Would highly recommend.

JenniferJacques

Oct 28, 2012

I think Asad and Kai showed professionalism and was very detailed. I would recommend other friends and family members because they made me feel very comfortable and welcomed.Great job guys you both deserve raises because you guys were more than awesome.

Leila87137

Oct 18, 2012

Kai was awesome and heled me find my first leased car. He answered every question and made it a smooth transition. He took his time to help me make the beat decision. Thank you so much!

maxk

Oct 14, 2012

Only took 2 visits to the dealership. Rex did a good job working the deal even with my outstanding lease from different car dealership. No cheap leasing tricks - very straight forward.

JeffersonHo

Sep 29, 2012

I bought a new 2012 Acura TSX Special Edition from this dealer. The car was delivered to me at almost 9:00pm at night. I told the sales person I could pick up the car tomorrow morning but he insisted on the same night I paid for it. The car was delivered at night in the middle of the street with cars passing by. He did not give me an opportunity to inspect the car, just told me to get in and let him teach me how to use it. This is not how you deliver a new car, not in the street, not at night. When I bought my new Lexus RX350, they had the car a room where new cars are given to customers, they tell you the inspect the car prior to getting in for the tutorial.Upon not feeling safe in the street, I turned down the tutorial and decided to go home. The following day after coming home from work, I noticed two dents and scratches on my rear bumper. My first thought was that someone at work bumped into me in the parking lot. The next day I looked at all the security footage from work for Thursday. I could not see any car bumping into mine. I then decided to go out to the parking lot and measure the damage of my car and see if it would match up with anyone's car bumper. I could not find any. I have a private driveway at home so it was not parked in the street. I only drive this car to and from work. The only possible way it could have been damage now was that it was delivered to me in this state. I called them back and they claim that they go through an inspection and multiple people sign off on this. But I was never given the chance to even inspect the car. The dealership did contact me and still claims that the damage was not their fault after the fact that the car is delivered. They told me to bring the car in and they would estimate the damage cost but not cover it however for my troubles they will give me a free oil change. An oil change for a new car, why would I need that? Do you put used oil in new cars too, so they come back and give you more business? I do not recommend this dealer to anyone at all. The sales person was extremely rude and cocky. He acted like he was always right and I was always wrong. In the end, I don't mind the damage, it was minor and it's the bumper it will be damaged eventually. I am more upset about the delivery process and the treatment I was given. Acura is a great car but I would suggest getting it from another dealership. You might even get better service from a used car dealership.

pgatling

Sep 26, 2012

By far the best carbuying experience I've ever gone through. From the moment my wife and I walked in, we were treated well. The sales person (Neal Elder) *helped* us - as opposed to giving us the high-pressure sales pitch.Then when we got to the finance manager (Asad Basha), I thought "UH OH, here's where the pressure will come in" --- but not at all...Asad was the epitome of professionalism and courtesy. He was wonderful to deal with, a real gentleman to me and my wife, and also very patient in explaining to us all of our options.Thanks to Neal and Asad, we walked out with a great price, and a dealership that we will call home for years to come.

vskirts

Sep 24, 2012

Asad was helpful, attentive and informed. He was helpful in discussing important features of the contract, our obligations, the smart payment plan and a smart payment schedule.

AshleyMYoung

Sep 23, 2012

To start things off, my name is Ashley, I'm 20 years old, and I LOVE LOVE LOVE my new Acura ILX.On September 12th 2012, I decided to go car shopping with plans on leasing a new car.Now, To be honest with you I wasn't to sure what I wanted in a car, I just wanted something that didn't require me having to spend an arm and a leg on gas. My car at the time was a '99 Toyota Corolla, I was kind of leaning towards getting a new Toyota or Honda but didn't really like how they looked.Around 6pm that same day my girlfriends and I decided to stop by the auto mall on Nostrand. While walking up the block headed toward Honda a salesperson stopped us and asked if we were looking to buy a car. We told him yes, he then introduced himself to us as Neal and told us that he'd show us around. Neal first lead us inside of the Acura show room, I told him that I came to look for a Honda and wasn't very familiar with Acura. He explained to me that Honda made Acura and showed me the Acura ILX. I fell in love with the ILX, but Neal insisted on taking me to the Honda, Hyundai and Toyota showrooms just so I can get a feel of the other cars. After showing us around, Neal sat us down at his desk ( while the lovely greeters offered us bottles of water) and was able to answer all of my questions I had about becoming a Lessee. I told him that I'd go home to think about it and be back.About 2 days later I went back to the dealership to take a second look at the Acura ILX, This time Neal wasn't there so Rexdie assisted me a little and introduced me to Asad. I explained to Asad and Rexdie that I stopped by about two days prior and wanted the Acura ILX Neal showed me. Right away Rexdie took me on a test drive. When I came back from the test drive, I told Asad that I wanted to do a one pay lease because I didn't want to worry about monthly payments. He was able to do a credit check on me and informed me that I needed my mother to sign the contract as well.On September 18th I went back to the dealership, this time with my mother. Asad thoroughly explained to my mother, who was iffy about co-signing, and I the terms & conditions of the leasing contract. He also gave us the suggestion of not doing a one pay lease but to open up another bank account to keep my money in and schedule it to send payments monthly. Asad told me that doing that would be a better way to help shoot up my credit score. After deciding to do what Asad suggested, I immediately gave him a deposit for the ILX.The next day, I came back with my mother to finish signing the papers needed and to pick up my new car. I was so excited, my car was clean with a full gas tank. Before I drove off, Neal helped me set up the bluetooth, personalize the sound system and showed me how to use the other features in my new car.Overall, My experience at Acura of Brooklyn was great. At first I was scared that no one would take me seriously but they were all so nice. No one there made me feel uncomfortable. Everyone introduced themselves to me and whenever I came back they would wave and say hello. I would definitely recommend Acura of Brooklyn to anyone interested in buying a car. Thank you so much Acura of Brooklyn, you guys are awesome!

bryantj4i

Sep 21, 2012

I came to this dealership with my father to explore the different options available. The staff allowed us to explore the models on display without pressuring us into buying a vehicle. We ended up purchasing the Acura MDX from this dealership. They were very flexible in their pricing and made the car buying process completely hassle free.

valerie2177

Sep 21, 2012

WE just leased 2012 MDX from them. They were great. They matched the price we got from other leasing companies and we got more for our trade in than any one else offered. Ewa and Neal were very helpful. I would recommend them to anybody and we are coming back when our lease is upThanks a lot

Monica22

Sep 20, 2012

From the moment I walked into the dealership, I was greeted by a friendly staff that did not pressure me, but made me feel comfortable about making my own decision, while giving me the expert advise I needed. In other dealerships, I felt that they just want to sell me a car, any car, regardless of my personal needs.

Jamkoncepttrucking

Sep 13, 2012

Overall great experience dealing with the entire staff that had assisted me with the car that I have.I was treated with respect and kindness.

mcwest

Sep 9, 2012

Working with Kai is such a pleasure, he understands my budget and explains all of he options available to me without being pushy. Kai takes the stress out of shopping for a car by making the process really smooth. He is always available to me even after the purchase. You don't need to put on your guard with Kai, its like doing business with a friend.

Dana731

Sep 6, 2012

I walked into the dealership and the first friendly face that approached me was Asad Basha. Before looking into any of the cars in the show room he asked me what kind of car I currently drive. After a long discussion he made me test drive several diffent cars as well as trucks (after finding out my previous car was a truck). The first car he put me in was a MDX with Neil for a test drive. That was the first car I test drove that day and in fact the car I chose! Asad went through the different options of programs, different features and explained everything in it's entirity. He was extremely knowledgeable in the product line. He made me feel very comfortable signing for the car of dreams since he explained everything from top to bottom. When returning to pick up my car he had me sit down with someone to help me fully understand how to use everything inside the car. Everyone of the salesmen had a lot of patience. I absolutely love my car and would recommend this dealership in a heartbeat. This was the best investment I have ever made that would not have been possible without the assistance of Asad.

airkvic

Sep 6, 2012

The reason I gave this rating is because the staff was very curtious, informative and to the point. They answered all my questions and explained certain things in the fine print. The staff done everything I asked and except give me a better price than they gave, but it was ok at the end because i got the car I wanted.

JayMillzPhotoG

Aug 29, 2012

When I first walked into Acura dealership, I went in with my girlfriend to purchase a car for her, but at the door i was approached by the salesman Neal and he made us feel welcome and comfortable at all times. Neal took care of us so well i could not pass on the deal that he was offering! He even bought in his business manager Asad to show me that nothing he was doing was underhanded and Asad even verified the numbers right in front of me. I mean where do you really find CAR SALESMAN that are going to actually take the time and sit down with you and go through your offer and show you where every cent of your money is going! Neal and Asad did such a great job together i am recommending them to everyone!!! Keep up the good work guys! P.S. My girlfriend is in the processes of purchasing the car with them as well as we speak!!!!

Laureen34

Aug 24, 2012

My recent visit to Acura of Brooklyn's Service Dept was exceptionally pleasant. I was warmly greeted and served by William Wallace. He exuded a strong level of interpersonal skills and patiently guided me in deciding what necessary services I needed for my vehicle. He even assisted me in identifying necessary documents in relation to my auto needs. My wait time was extremely short and within less than thirty minutes, I was on my way home. Pricing was also quite reasonable. I even received a free complimentary car wash. Being serviced by William truly made my day. Due to his immense level of interpersonal skills, warmth, patience, and grace, I shall certainly be returning to Acura of Brooklyn's Servicing Dept to fulfill my auto needs. Yours truly,Laureen

gyles1015

Aug 22, 2012

My experience here was the best. Mr Basha to the time to explain everything to me and also gave me great tool to work with that will help increace my credit score. Mr Rowe was also very kind and patient and explained all the features that came with the car and helped me set up the features. Mr Basha worked really hard to get me the best rate from the bank.Overall this was a very pleasant and excellent buying experience for me and i would recommend that anyone who is in the market for a vehicle should go to Plaza Auto Mall.You will leave a happy camper like I have...Ms Gyles

prwa23

Aug 9, 2012

Went there on a Thursday 2 weeks ago and after an hour, signed up the deal for an Acura TSX lease. Asad was straight forward, no hassle guy. Raj Paul and Ewa were great in facilitating the entire deal and made the process such a breeze. Never once did they pressure me to take any deal.Asad gave me an initial price out of my budget the first try - and I only negotiated once to get it to the fair price I knew based on what others have paid in the area and by looking at the MF and Residual values, etc. This is my second leased car this year that I got from Plaza Auto Mall. Would definitely come back again when my lease is up in 3 years. Look for these 3 wonderful persons if you want a no hassle fair deal for an acura.

Leanacamille

Jul 30, 2012

Asad was the best person ever! I visited many dealerships and no one was as real and up front and genuine as Asad. With him I didn't feel like another customer I felt more like a friend. He was truthful and careful not to make promises he couldn't keep. Without a doubt I would recommend him to anyone. More dealerships should ensure employment of managers like him.

lugara1115

Jul 18, 2012

My experience with this dealership was nothing short of fantastic. The salesperson I dealt with, Peyton Rowe, was extremely friendly, knowledgeable, courteous and was able to answer all of my questions. I truly felt that he was working with me to get the best possible deal, rather than working against me. He took the time to make sure we understood the deal, understood what we were getting, and made sure we were prepared to complete the transaction a few days after our initial meeting. His follow up calls and emails to me to confirm that we had all the requisite paperwork were very professional, and he stayed on top of our transaction so that when we went to finish the deal, sign the paperwork, and take delivery of the car, everything was ready for us. He was absolutely a pleasure to deal with. Which leads me to my dealings with Asad Basha, the Finance Manager. Asad was extremely knowledgeable and overly accommodating to us. When a small hiccup in the transaction arose, he was quick to come up with a resolution to the matter. Asad explained to us in great detail the numbers behind our finance transaction, how he arrived at those numbers, what they actually meant, and made sure that before we signed anything, we had a full and complete understanding of the paperwork. There were no hidden numbers, no gimmicks, and nothing that would make me even remotely question his honesty. I have dealt with a number of dealerships in the past, having purchased a number of vehicles either personally or with family, and this was by far the easiest, most straightforward, and honest car transaction I have ever been involved with. I was truly and completely satisfied with how they handled my purchase. I've had my vehicle for roughly 24 hours and I've already sung the praises of Acura of Brooklyn to every single one of my co-workers in my office. I would give my highest recommendation of Acura of Brooklyn, and more specifically of Peyton and Asad, in a heartbeat.

MRIZZO869

Jul 16, 2012

Kai was very friendly and respectful.He was patient and knowledgable and explained all we asked about.The car was delivered when promised and he worked overtime to get us on ur way.I would gladly recommend him to all my frends and relatives.Asad was equally nice working out the lease.Thanks for a great experience at Brooklyn Acura!

jgottli1

Jul 13, 2012

The salesman was very willing to work with us, very knowledgable about the vehicles, and understood what we were looking for. Very patient with us. The finance manager sat with us for hours, very friendly, very willing to work out a deal and get us the best price so that we would be able to get the vehicle. When we picked up the car, everyone was so attentive to us and made the transition and process very easy and we would recommend this dealership and this sales team to everyone. They truly made our car leasing experience a pleasure and would go back to them in a heartbeat.

robynlgoldman

Jul 12, 2012

Staff was very friendly, very helpful, great eperience. The salesperson was easy to work with and so was the finance manager. I would definitley recommend them to others.

fitfluentialrep

Jul 5, 2012

Despite a few initial communication problems, the dealership made good on its word and worked out a decent deal for me. I rarely do business in Brooklyn, but the convenience of the dealership location and general friendliness of the salespeople kept me there. Since I also did this by myself, I was pleased with the way I was treated, (in other words, not treated like a moron.) On an even better note, I do love my car...best lease decision after leasing several times already.

shawhan1126

Jul 3, 2012

Excellent dealership. This is my second Acura from them and even though my other salesperson was not there, the service did not suffer at all. Neal and Asad were very helpful in getting the deal done quickly and efficiently with all parties being happy. Definitely recommend.

Happyhappyyyy

Jun 14, 2012

Absolutley amazing.Your can throw out everything you know about car dealers that was negative. These guys are nothing shorter of great.No lies nor gimicks. Kai was patient and kind, took his time with us to make sure we got what we wanted. Asad Was great to meet all the finance options we want it.will recomend everyone to check them out

slapshotjc

Jun 13, 2012

Walked into Acura of Brooklyn with my wife shoping for a vehicle. Met up with Neal who introduced himself to us. The one thing that I really liked about Neal,was that he was not pushy with us. He told us what we needed to know about the vehicle in question, and stepped aside ,gave us his card and said whenever you are ready, i am here for you. Three days later ,I walked over to Neal and purchased my 2012 Acura in just minutes and drove it out the door the same day. Neal did all the leg work. How easy was that? I would highly recommend that you go see Neal if you're looking to purchase an Acura.

tatyanan

Jun 6, 2012

Thanks to Acura of Brooklyn and to the financial manager, sales representatives and all of the staff who made leasing of a new Acura MDX with them easy and pleasant. I got a great deal and they treated me with respect and really helped me feel good about leasing a new car. They spend enough time to explain and help customer to feel good of making a deal. Special thanks to Asad he is a great professional, Brian he is friendly and loyal to the customer,Peyton and Neal. Great job guys, great team work. Thank you all very much.

Alex_USA

Jun 6, 2012

I have been dealing with Ewa Wojcick from Acura of Brooklyn for 12 years. Ewa is a wonderful person. She's really concerned with the best interest of her clients.I would highly recommend her to anyone who is interested in purchasing, upgrading, or leasing a vehicle. Thanks Ewa!

Mkmagic318

Jun 5, 2012

Thanks to Carlos, I walked in feeling comfortable and happy I went to Acura of Brooklyn. He not only made me an offer I couldn't refuse , but worked with me to make sure I was treated with respect and without his help, I would have went to another dealership or ended my lease. Many times car salesman are pushy and only concerned about themselves...with Carlos specifically , it was one of the best experiences I've ever had with a salesman period. He cares about the person buying his cars and I will be truly greatful to him for what he did for me and will come back and recommend his services again. Thank you!

alexg3096

May 21, 2012

The worst dealership ever. They will rip you off once they find out you did not do your research. I had to go there 3 times to get my quote, on the 3rd time they offered me a $699/month lease on a 2012 Acura TL. That's ridiculous. Bought the same car from Curry Acura for $550/month. Sales rep's name is Vadim. Would not recommend to my worst enemies not even talking about friends or family.

sofiyakantorovich

May 14, 2012

Peyton is a very knowledgeable salesperson understanding my needs and covering all questions completely. The price he managed to give me was so good I decided not to shop around anymore, and complete the purchase on a spot.

Lana616

May 14, 2012

We came to Acura of Brooklyn in search of a new lease on the Acura TL. We met with Neal who worked with us on getting us a great price. We actually even upgraded to the spoiler and some other additions and the price was still reasonable. Neal was very attentive and answered all our questions.

marrcello

May 8, 2012

I had visited the Acura of Brooklyn dealership to lease a new RDX. It was the best car purchasing experience I ever had. I only dealt with Vadim, my sales consultant, and Asad, the finance manager. Actually, I spoke as well with Ms. Wojcik and Mr. Horruitiner, the general manager, on and off while in the showroom. Just chatting, really. The atmosphere was very low key, extremely friendly and totally professional. I wound up spending over an hour more than was necessary to complete the purchase, talking, laughing...really, it was like being at a social gathering rather than the anxiety-producing gauntlet that buying a car has been in the past. I was never rushed. The negotiation was transparent, extremely reasonable and truly accommodating. When I drove away in my new car, I couldn't believe how pleasant the experience had been. Because I had researched the model I was interested in, I knew beforehand what I should pay for it and at what point I would walk out, car-less. The details were agreed to very quickly. The car was ready on time, prepared as promised, explained and demonstrated. If I watched the process from across the showroom, I would have bet the whole thing was staged. It was a dealership you might see in a commercial. But they were for real. What a pleasure!

Anthony Fiore

Apr 26, 2012

We would like to commend David Wong for his professionalism, courtesy and all his help.He treated our problem in a timely fashion and we were extremely satisfied.He is a credit to the Acura of Brooklyn Service Department and we would highlyrecommend to future customers.Mr. and Mrs. Anthony Fiore

Barbara529

Apr 24, 2012

I would highly recommend this dealership,I owned a 2006 Acura and was thinking about a trade in. I took my car for service and left with a brand new 2012 Acura TSX /WOWAsad and his team are fantastic, the sales person Payne was not listed above but he worked with me to get me into a new car at a great deal. I give Asad and team of sales people 5 stars plus Barbara Norris

hslaomd43

Apr 13, 2012

friendly ,professional and very helpfull in all the dealings. .Mr.Elder took it personal that I got the car by picking me up from my house.Mr Basha tried to get me the best financial benefit. Great Jobs.

Meesha

Apr 12, 2012

We went in to buy an acura, and Asad was very helpful and friendly? Gave us options and helped us choose best for us. The entire sales staff was helpful and would recomend this dealership.

VinsonG

Apr 11, 2012

Peyton/Asad is awesome I will deffinately recommend anyone who is buying a car from Acura to go see them. A job well done Peyton/Asad u guys really convince us to buy our car. And I must also admit to those great deals they gave us. They explain everything to us and answer all our questions and most of all keep it real with us. I don't kno if I can say this but I luv these men. Thanks again Mr. Peyton/Asad we are happy we buy this car and we will be recommending you to everyone who is looking to buy a car.Once again a job well done .

ericpena

Apr 9, 2012

Asad and Woody were very helpful in assisting me with the appropriate car selection for me. It was a pleasure working with them and I would highly recommend them to any friends, family or associates in the future.

Sginzburg

Apr 2, 2012

This is my second Acura I'm getting from Eva. She's been nothing but great to me. The second time I'm getting the deal exactly as it was promised to me plus the whole bunch of goodies. Have been around other dealerships buy yes have not found anyone as good a sales person as she is. No pushing for the deal, no usual dealer: comeon, give me your credit card, than we can talk... Very honest and transparent service

Ldream821

Mar 29, 2012

The Acura of Brooklyns Staff are Incredible. From Start to Finish they helped me pick out my dream car. Vadim helped me every step of the way and called me with every update. Asad ensured that the finance was tailored to my budget and ensured I got everything I wanted. They worked EXTREMELY hard to make sure I was happy. They went above and beyond to get me my car( Acura ZDX ) and I am truly grateful to them both. The other members of the staff were also very friendly and when Vadim or Asad were not available they made me feel comfortable and at home. Coming from the Financial Sales industry its very seldom you find salespeople who are dedicated and committed to excellent service and these two gentleman embody what a GREAT CUSTOMER EXPERIENCE is all about. I would reccomend Acura of Brooklyn to all of my frends and family moving forward!!

Honda718

Mar 27, 2012

I had a 08 Acura Tl great car from acura needed just a little bit more room for friends and family Mr.elder had no problem answering all my questions on Acura's bigger vehicles he was able to get me going in a new 2011 Acura MDX right away with no problems at all the process was simple easy and I was treated as comfortably as possible I was greeted the minute i walked into Acura till he walked me to my car shook my hand and from there I knew Mr.Elder was a great person and salesmen for Acura.

Cjohnson727

Mar 26, 2012

My experience working with Kai and Asad was great one. Kai understood my budget demand and assisted me by discussing the different options. Kai made my final process quick and easy. My car was prepped and ready by the time I arrived. Assad was very patient with me in the final process. He explained in great detail all of the answers to my questions pertaining to my purchase. I left his office with a lot of knowledge. Thanks Asad!I rate my overall experience with a 6. This "Acura Girl" is very content and wii continue to do business with Acura of Brooklyn.

GKosiorek

Mar 22, 2012

Weve been dealing with Ewa Wojcicki from Acura of Brooklyn for many years. My husband and I previously bought two cars with her invaluable help. A week ago, she helped us with the leasing a new car. Ewa is amazing with every detail from the beginning of the vehicle selection to negotiating and the financing. Everything was handled with such professionalism and care. She explained everything thoroughly, answered our questions patiently and never pressured or tricked us to get unnecessary things. She's really concerned with the best interest of her clients.It was comfortable and enjoyable experience to work with Ewa Wojcicki, and I would highly recommend her to anyone who is interested in purchasing, upgrading, or leasing a vehicle. Thanks Ewa!

wxdotz

Mar 8, 2012

I just recently a signed a lease on a 2012 TSX here, and have the say that the entire process was remarkably easy and straightforward. The service was excellent and definitely very accommodating. Kai Mui, my salesperson, seemed available pretty much at all times during the process to answer any questions I had. Highly recommended.

9320rg

Mar 1, 2012

I thoroughly recommend Eva Wojcicki. She is very personable, makes a great appearance and tried her best to get us the best price. She knows her job and is an asset to Acura. I cannot say enough about her. I would definitely recommend her to my family and friends. Thanks Eva!!

fzhao

Feb 28, 2012

Kai Mui was our salesperson. He answered our questions in a professional manner and provided detail description of the car we purchased.Asad Basha helped us with the financing. He knew exactly what we wanted and made the closing process an easy one.

yuballa

Feb 23, 2012

I want to start from saying "million thank you" to all sales people who been servicing me that day. They actually made my day. I entered dealership Acura of Brooklyn expecting gentle pressure from salespersons and was shocked when received very intelligent and patient assistance in leasing my new Acura TSX. I came to dealership with my "homework" - quote with very good numbers from the other dealer. And sales people from Acura of Brooklyn accomplished to beat that price. Mr. Peyton worked very hard helping to meet all my goals: he found that my old Honda Accord had equity after tree years of lease and that helped to reduce monthly payment of new Acura TSX. Mr. Asad Basha explained me all benefits of luxury lease and found the way to keep the same deal under 36 versus 39 month lease. Mr. Carlos Horruitiner, as a general manager did everything to make me happy that day.I will definitely recommend that dealership to all my friends and will also seriously consider them for the future lease or financing.

laureen27

Feb 10, 2012

I walked into "Acura of Brooklyn" with little hopes of believing that I could walk out driving a brand, new vehicle. Well, I was absolutely wrong because the following employees worked extremely hard to make affordable the car of my dreams, the "ACURA TL!" Vadim, Asad, and Andrew were extremely professional and courteous. Also, friendly and sincere. Even before I reached my decision, they treated me as highly valued customer. They were highly committed to helping me afford a vehicle that fell within my budget. Even when I was about to give up (due to fear that it would be too costly), they refused to allow me to walk away empty-handed. The ACURA TL is presently my third car, however, my first luxury vehicle. Throughout all of my previous car shopping experiences, I've never received such ROYAL TREATMENT. Thank you guys for making my purchase experience so PLEASANT and WORTHY. In the next three years, I promise to be back for my next new vehicle! Keep up the great job!

infernounltd

Feb 9, 2012

I would like to start off by saying how awesome the service was from Asad Basha and Peyton Rowe. Both gentlemen were very helpful and knowledgeable in what they do. Best part was that I not only received the best service, I also received the best price on the car I been eyeing for a while. I would highly recommend any person interested in financing or leasing a vehicle to see both Asad and Peyton. With such great sevice why go anywhere else. As we live in a fast paced and hectic lifestyle we always look for quick, reliable, and honest trust, and I can definately say that for this situation thanks to both Asad and Peyton.

MzMellie

Feb 6, 2012

Peyton is a new employee to the dealership and he's service and attention to detail was GREAT!! He is a wonderful asset to this dealership!

tchip528

Feb 6, 2012

I went to this dealership because I've had two leased vehicles from them. My current lease will expired in November 2012 and I wanted to know if there was any specials on the trade in at this time. After all is said & done I was not able to get into a new lease for the same money, but they made it possible for me to purchase my lease at that time at a lower rate.

rodriguezmaddy327

Feb 4, 2012

I bought a car from Acura of Brooklyn.I was referred to Luis Vera by a friend who also got his TSX from there. I am delighted to say that I had a great experience purchasing my new Acura and I will be glad to refer anyone to this dealership. Thank you so much. Luis my sales representative was extremely helpful and genuine. It's rare to find someone who has the knowledge and the willingness to go above and beyond for the customers. Luis was so helpful and really helped me get a great deal. I would recommend anyone who is thinking of buying an Acura to Luis!

Kathyy

Feb 4, 2012

Great. He knew the product very well and he looked great and confident about himself. I would really recommend to my friends and family members.

Rossann77

Feb 4, 2012

The guys worked with me to get me close to a price that I was looking to spend per month. Also the vehicle is very nice.

Niashonna

Jan 30, 2012

Excellent customer service, very friendly atmosphere. Would recommend family and friends to this dealership. Dealing with Acura over three years and I have never encounter any problems.

chealsea

Jan 29, 2012

My husband and I went to Acura of Brooklyn to lease our first car. Not having much experience with the car buying process, I was a little nervous before we arrived. The guys at Acura of Brooklyn made me feel totally comfortable. They were good-humored and friendly and took the time to really explain everything to us. Peyton Rowe, the sales person we dealt with was knowledgeable, friendly, and very helpful through the whole process. I felt that he worked hard to get us a good deal. I would definitely recommend these guys.

irsjad

Jan 28, 2012

The service I received was exceptional and the price could not be beat. Everyone was very friendly. Asad Basha took time to explain all of the terms of the contract in a very clear and concise manner. Eva Wojcicki was very patient and friendly in making sure that we got the terms that we could afford.

vee523

Jan 23, 2012

Vadim and the rest of the staff were very friendly. Upon my arrival someone Vadim was ready to assist me. He was able to answer all my questions and made me feel comfrotable.

DNegron

Jan 23, 2012

I leased my first car with Plaza Auto Mall, a 2008 Honda Accord, everything went smooth got into the car I had chosen the same day. When my lease was up I tried other dealerships, and what a difference, I guess its true when its said if its not broken why fix it? So once again I took my business to Plaza Auto Mall and once again I got the car I had chosen, the staff once again made it easy and took care of everything. Thank You Ewa, Thank You Asan

BkBaller

Jan 21, 2012

I was doing some car shopping and really couldn't make up my mind between BMW, Infiniti and Acura. I decided to stop into Acura of Brooklyn to check out the TL. I was greeted by a friendly, very knowledgable young man by the name of Neal Elder. I gave him an idea of the cars that i were cross shopping and to my surprise he knew about each make and model. Then after we negotiated a payment that i could handle, he introduced me to the Business Manager Asad Basha who made the process so pain free. I have never purchased a car before without the hassle u normally receive from other dealers. These guys are the Best!

nelsonvazquez

Jan 21, 2012

I've had many dealership experiences as I've been driving different cars for over 10 years. My experience at Acura in Plaza Auto Mall was my best experience. Neal Elder is a highly recommended salesman with lots of knowledge and understanding. I came in with the hope of leaving with a 2012 Acura TL and after days of crunching numbers, and carefully thinking things through Neal and his manager Asad Basha did whatever it took to make sure I left with the Acura TL. Neal was very friendly, funny, understanding, knowledgeable and made sure I was comfortable with my decision. He worked with my budget and made my dream of owning my own brand new car come true. If anyone needs a great deal from a great sales person, Neal Elder is the salesman to see. You would be crazy to go elsewhere =).

owyain10

Jan 21, 2012

i was well please with the service that i receive from vadim. he gave me all the option that i neede to buy my car. i would recommend him to anyone i know looking to buy a car.

rambo1

Jan 20, 2012

very friendly and professional.gave me what I need and more. I left there very satisfied with my purchase.will be back soon for another car.

azulsteel005

Jan 15, 2012

First and foremost, Luis was very professional in appearance, tact was pristine. I felt comfortable the minute I walked in. He didn't pressure me into anything. He spoke to me about the vehicle once I sat inside of it. His knowledge on the merchandise was second to none. Helped me pair my mobile device and showed me how to use the navigation system on my TSX. By far the best experience I have ever had with any dealership. I didn't expect anything less from Acura. I would recommend, not only this dealership to my friends and family, but I would recommend them going to Luis.Happy Buyer!

jerry conception

Jan 14, 2012

The above enployees took their time to explain everything I needed to know regarding the lease of my new auto. Kai is a great salesman and he has an extensive knowledge about the cars that he sells. I have dealt with him in the past completing two (2) previous lease. Each time I drove off clearly convinced that it was an outstanding deal.Asad was very helpful with the financing of the car. He explained the warranty and made recommendations that saved me money. I will recommend my family and friends to Kai and Asad. I know they are going to be very satisfied. Thank you guys. I'll be back!!!

mariag1129

Jan 12, 2012

Mr. Basha was very professional and very helpful. He makes the customer feel at home and he helps ensure that you're making the best possible decision.

Justin123

Jan 9, 2012

Its very friendyly to work with this dealer. Specially the sales person Kai Mui and he explains very clearly about the car and provide me very good opinion about my needs. I definitely recommend this dealership to the people who looks for Acura.

Terance Bullock

Dec 24, 2011

Just a brief note to say many thanks to Mr. Sealy for his genuine patience and knowledgeable guidance. His soft-spoken demeanor certainly makes one's shopping experience most comforting, particularly in an industry that has little public trust. I have already passed on his telephone numbers to those who are interested in 2012 purchases.Again thanks for all your help.Merry Christmas!T. Bullock

ims2400

Dec 21, 2011

to be honest this is the second car i purchased from this dealership and let me tell you the second time was better than the first. thanks to a very kind and courteous sales person. joe perez kept me well informed and managed my expectations thru the whole process and made buying a car stress free.

frankdaccordo

Dec 21, 2011

I havebeen delaing with Plaza Auto mall for the last 20 years and I continue to get excellent customer service. i recommend them to all.

andreacagg

Dec 20, 2011

Vadime has always been very helpful to my husband and I from the first time we met him. He took us out for a test drive and the car drove wonderfully. Vadime answered all of our questions and knew a great deal about our TSx wagon. Since our purchase he has been curtious, helpful, and friendly.We shopped around for this car, and this dealership made us the best offer and delivered the car in a day.We are totally satisfied.Andrea Caggiano

wlbjbunch

Dec 18, 2011

Mr.Vadim Sealy was very helpful with the selection of our 2011 TSX, love the sound system, and navigation. Had to call him a few times when we changed insurance companies, and he faxed all information over to them. Overall he was great.

ibrar fazal

Dec 18, 2011

Martin and Vadim have been helpful since i walked in the dealership they answered all my questions and got me the car i exactly wanted with a monthly payment i can afford. I am very happy with the customer service they provided me. I am very happy with my car and will definitely will come back to see martin and vadim in the future to finance or lease cars and will definitely recommend my family and friends to this dealership.

pfavuzza

Dec 15, 2011

Acura offered more on my trade than any other dealer, and they gave me a great deal on a new TSX sport package. i went to get or look at the new civic, but the lease was only $75 more than TSX. CIVIC looks great and a little but milage, but you get so much more value on the TSX. i drove to brooklyn-washington DC and i getting easy 35 miles a gallon. it only took less 3/4 of tank of gas.

kyle2liam

Dec 13, 2011

As soon as i arrived at the dealership i was greeted very nicely. Vadim did work with me. However i did feel we could of worked on the price a little better. I was just happy having a reliable car cause i have 2 kids to take care of.. with that being said Vadim did try to get the price i was looking for but his superior hassled with me for a couple thousand dollars which i thought was petty. And being i spent over $40,000 on a vehicle and just to recieve all season mats was very poor. I should have gotten other things like a couple free oil changes in the future a free tune up..among other things..etc. But the service was good.

Giuffre

Dec 11, 2011

I bought many cars and this is the first time I was treated with the upmost respect.Mr.Pecora is a tremendous addition to this dealership.He took the time to understand my concerns and needs.He did not rush me and answered all of my questions and made my decision a easy one. I would recommend this dealership to everyone.

LaBIGBear

Dec 10, 2011

I had an exceptional experience at Acura of Brooklyn and would highly recommend them to anyone looking for a new or preowned vehicle. Everybody was very pleasant and extremely helpful. Marty worked with me on getting a fantastic deal that I couldn't pass up. Thanks again for a great buying experience!

christianAN

Dec 9, 2011

Thank you so much to Acura of Brooklyn, particularly Jose and Asad for their help.We needed to buy a car for my wife, and I wasn't looking forward to it; the car-buying experience can be very exhausting!But to my delight, the customer service we received was impeccable. Jose took his time with us, and not once did I feel like he was trying to just make money. Obviously, he wants to get paid :-) but I feel that he wants to get paid for the right reasons, i.e. helping people get the best car possible, not merely fooling people into buying something they don't need.Then came the financing. Uh oh, right? Not at all ... Again, we were pleasantly surprised. Asad was awesome to deal with, and he walked us step-by-step through what we were paying for and what our rights are. We got a terrific deal on the car, and my wife and I were very happy with everything.Thank you and big shout-out to JOSE and ASAD for turning an experience that I was dreading into a positive and rewarding experience. Keep an eye out for my brother-in-law. His lease expires in February, and I'm gonna send him to you guys! Take care of him like you took care of us! ;-)

dante97sk

Dec 8, 2011

I have great experience with Mr. Asad.I would recommend this dealer to all my friendsI went to Paragon Acure first, but they didn't work on the price.I got 2011 MDX from this dealership on Nov,2011

ntu1234

Dec 8, 2011

I've been in the market for a new or used car for about 3 months now, since September 2011. I have visited many dealerships including some in NJ, CT, and NY. In my search, I found most dealership's staff often lacked knowledge of the vehicles, seem uninterested, or were very very pushy. The ambiance was often very sterile and uninviting. Acura of Brooklyn was different. The minute you enter the showroom you have everyone's attention. The staff is extremely friendly and very helpful - I have to say, you are treated like family. I checked many of their vehicles and asked Jose and Asad lots of questions that were answered to my satisfaction. I test drove a couple of vehicles and found the experience enjoyable. I finally bought my dream car. I want to thank the Acura of Brooklyn dealership and their staff (special thanks to Asad & Jose) for making my car buying experience a stress less and a confident one. I recommend this dealership to anyone who is in the market for a car. They are the best!!!! I loved the entire experience - prices are good, staff is superb, and the entire process seamless!! Thank you guys!!Nancy

henny

Nov 30, 2011

I had a great experience at this dealership and would recommend it. Everybody is very pleasant and very helpful. They worked with me on getting a great deal.

somoss

Nov 18, 2011

Ms. Eva Wojcicki is a professional who has superior interpersonal skills. She was extremely patient, taking the time to pair my cell phone, and to show me how to use some of main features. I purchased my 2012 Acura MDX with the confidence that I will continue to receive excellent attention for from her and your staff for the duration of my lease. That is priceless. If all goes well, I will be leasing a second vehicle in three months. Sylvia Ortiz-Moss

olta

Oct 26, 2011

Stay away from this dealership!!!We got a letter from them offering incentives to the current Acura owners, if we buy a car before October 31. When we came in, we did not get any attention for the first 5-10 minutes, even though all sales people and managers were around. Then the manager approached us saying that he does not know much about the cars .. ah!? hello? .. and he does not have any available sales people right now. We were waiting and waiting and waiting and then, after 40 minutes of waiting, when we approached the manager again, he said that he was not sure how much longer we would need to wait as he still did not have any available sales people and we needed to make an appointment in advance. The same day we went to 3 other dealerships in Brooklyn where we got a personal attention and assigned salesperson from the minute we walked in.I will never come back to this Acura dealership. Nothing against Acura, as we went to the other Acura dealerships in the past and had a great experience, but this dealership just needs to be closed. Otherwise it merely badly reflects on Acura's brand.

bklynbuyer

Sep 22, 2011

HORRIBLE, DISGUSTING, AND FRAUDULENT. EVERYTHING YOU EXPECT FROM A STEREOTYPICAL CAR DEALER. From the first minute we talked to the sales person, they tried to take advantange of us. They tried to sell us something we didn't want, at a price we couldn't afford, and with financing that was outrageously high. They claimed they didn't have the vehicle we wanted in the color we wanted, so they tried to sell us a base model in a different color (which also happened to be a floor model), but will every useless accessory you can imagine. And at a price that was more than $5000 out of our price range. They kept dodging our question when we tried to negotiate and nail down the price of the vehicle, and instead tried to talk to us about monthly payments. We didn't get a price from them until 2 days later. They called our insurance company and tried to get us to sign over our insurance to the new car before we finalized the deal, before we even worked out a price on the vehicle. When we finally had enough and decided to walk away from this deal, they lowered the price of the vehicle to the base price, which is still more than we wanted to pay. On top of that, they underbid every other dealer we spoke to on our trade-in, so it didn't even seem worthwhile to trade-in. Not once did the salesman or business manager call me to follow-up on our conversations. I had to call them and deal with voicemail messages, and try repeatedly throughout my workday in hopes of getting a hold of one of them. It wasn't until we were closing on a car with another dealer that the manager told us he can get what we want and undersell the competition. If he would have done that in the first place and given us a good deal rather than put us through the ringer for 3 days, they might have closed on this deal. There was no respect, no courtesy, no customer service to speak of whatsoever.

shopper298923834

Jul 8, 2011

stay away from this dealership that's all i have to say they do not no how to work with people and will charge twice as much as everyone else and they lie lie lie and lie some more

fr.b.chan8

Apr 20, 2011

This dealer and the rep seem very friendly at first. Before you sign any documents with this dealer, you must carefully read through everything and do not hesitate to walk out if you find anything contrary. The lease term was changed from 36 months to 39 months (before we signed the documents) so that was corrected. The first month lease payment was suppose to be waived which it did not. The manager, Randy, claimed he did take it off from the sale price but did not inform us until I questioned where later where was the discount (after we signed the documents and took the car home for 1 day). The next day, I called the sales agent Eva and she said she will call us back to work out the issues and did not.

graphicsgrrl

Oct 13, 2010

I caught a flat Saturday and made an appointment yesterday w/ Acura of Brooklyn to get it replaced. I called in the morning, told them my situation and they put me through to the parts department to confirm they had the tire in stock. The parts dept had 3 tires, so I told them I needed one and asked for an appt later in the day to get it installed. They said fine and put me through to the service dept to make an appt later that day. So I had a 1:15 appointment to get my tire replaced; I get to the appt on time and hand over my car - they drive it into the garage. It takes the service rep about 15 minutes to get to me - not great, but not too bad. I tell him my story, give him my warranty paperwork and he says he's going to copy my paperwork and get me taken care of.Fast forward to 2:15 - I'm there for a quick tire replacement, and I've already been there an hour. I find the service rep, who forgot my name or why I'm there so I had to remind him. He looks through some papers, finds my paperwork, hands it to another guy and walks away. The other guy looks through my paperwork, gives me a condescending look and asks "so, what'd you hit?" - I say "excuse me?" he repeats the question - I tell him I was driving, heard a pop and caught a flat - I didnt' think this was that unusual. This guy hands my paperwork to a third guy behind a desk in the parts department and walks away. The parts guy then tells me that the tire is not in stock and it'll be at least 2-3 days before they get it. I was mad and told them that I called ahead and made sure it was in stock when I made my appointment and demanded to speak to a manager. The manager turned out to be the guy who asked me what I hit - class act - and I asked him why they were wasting my time, telling me to come in to replace a tire with one they didn't have in stock. And then ignoring me for over an hour and me having to find them just so they tell me that they don't have the tire and they can't help me.He responded by telling me that I'm lying - I was being helped when he walked by and he took my paperwork immediately. I told him that didnt happen until I sought the guy out after being ignored for over an hour. His response was that they have a lot of customers and its busy. So it's ok to ignore your customers, make them wait, be unpleasant because it's a busy day? Now I will admit I wasn't terribly nice to them but I didn't raise my voice, curse, threaten or anything that can be considered inappropriate. I made it clear that it was unacceptable and ridiculous and they were wasting my time. The manager even mocked me repeating "we're wasting YOUR time? We're wasting YOUR time?" When they told me they didn't have the tire and must have sold it. I asked to see their inventory list to make sure I wasnt being lied to - the manager scoffed and asked "what are you - the comptroller?" and walked away. I told him I needed to have my car fixed. His response- this isn't the only dealership you can have this taken care of in. We'll pull your car up to the front.I didn't understand... I called, confirmed the tire was in stock and made an appointment. I took time off from work to take care of this. I need to fix my car so I can drive it. And I pay a lot of money each month for my lease. It appears that nobody in that dealership cares.Some background: I'm leasing an Acura tsx, and during my lease signing I opted for a $500 tire replacement warranty that will replace any tire if I get a flat, blowout, hit a curb - anything that happens during driving basically. I know these "deals" are usually bad ones, but I previously had an Acura and had to replace a couple of the tires, at 400 a pop so it seemed like a decent investment. However, the caveat is that I need to get my flats fixed at the dealer, and can't just go to the local flat fix place because if I get a blowout or something later, the warranty may not cover it.I actually had some terrible experiences with Paragon Acura (They held my car for over 5 weeks, feeding me lies about my parts coming in the next day) and with Acura of Manhattan - they tried to charge me for warranty work - my headlight went out and they tried to charge me for the hour of labor because they had to remove some parts to get to it. Of course when they installed it was pointing up at a sharp angle; had to get it fixed at a friend's shop. One note - the Acura dealerships where I got my car and the previous one are great - Lehigh Valley and DCH Montclair. Even Springfield Acura is great but unfortunately I now work in Brooklyn and spend a lot of time there so when things go wrong with my car I have to take it to the closest dealer.I need to get my tire fixed so I'm driving over an hour to Springfield Acura to take care of this. I made an appointment with them and made sure they have the tire and they claim they will hold it for me. I just want to get this done and over.. and I can't wait for my lease to end...I wanted some advice about what I should do and to let people know how unprofessional this dealership is and that I am absolutely never going to buy an Acura again because of the service I got from this dealership and other ones. I wrote a couple letters to the Acura main office, to Honda, to the dealership. I called and complained to both and as I never got a response, apology or anything.So what do I do? Calling doesn't help, writing doesn't help.

Usher

Sep 16, 2010

Ewa is just the best she has done a great job selling the car ,explaining to me all options in financing , dealing with registration, Insurance, the return of my old Acura, she acts professionally and dose her job with a smile . Over all a great experience. I have dealt over the years with many car dealers and i can say they earned themselves that reputation for disappointment , this is the first time in many years i was completely satisfied .

JoeGSC

Sep 11, 2010

The salesperson Eva Wojcicki is absolutely the best I have ever dealt with! I have leased BMWs, Nissan, Honda, GM and Ford. I leased my first Acura TL in 2004 from Eva and liked it so much that I kept it after the lease. Finally went back and got another Acura TL from Eva in 2009. Both times, she made it easy for me. Very straight-forward and no problems. She is honest, hard-working and follows through on what she says. I did my price homework beforehand and knew what I wanted. She found the cars and got them for me right away, and gave me a better price than anywhere else I could find. She's got a good sense of humor and is fun, but knows her stuff and is sharp. She explained everything about the car and made sure everything was perfect. Best car salesperson I've ever seen.As for the cars, I never had any problem with either of the Acura TLs. They're great to drive and the stereo is super. I'm sticking with Acuras.

vassilydragonov

Aug 29, 2010

Dealership sent me a mailer with coupons. So I brought my car in for oil change with 15,000 miles and dealership tried to sell me over $1200.00 worth of useless services.Additionally, when I got my car, there was smoke coming out from under the bonnet. The mechanic spilled oil on the manifold. The washer fluid was not filled and the tire pressure light was on. The service manager said my car needed a lot of maintenance. I checked the service manual and a transmission service and brakes are not due at this time. This place is a RIP OFF!!!! STAY AWAY!!!!!

borissergei

Aug 29, 2010

Was looking to purchase a new MDX. I contacted the internet new car department with my inquiry. I was contacted by Kian and Anthony. First they did not have the model I wanted in the color I wanted with the options I wanted. I asked them if they could located the vehicle. They tried tp pressure me into buying what they had in stock saying..."It's only a car what's important is quality under the hood-not what the car looks like outside." Finally, they told me they could order what I wanted but it would take up to 8 weeks. I thought their answers were callous and unreasonable, so I shopped elsewhere. I found Park Avenue Acura in Maywood NJ. They had the car I wanted and a price nearly $2,000.00 lower than what Kian quoted. Moreover, after I bought the car Plaza kept contacting me to purchase a car after I informed them that I already purchased a new vehicle. It seems there is a gross lack of communication in this dealership. The left hand does not know what the right hand is doing

raybroc

Aug 11, 2010

Me and my wife went to the dealership to inquire about buying an Acura MDX from this dealership. From the onset we were met with nothing but friendliness and help from the staff which made us very comfortable about choosing this dealership to purchase our new car. From a woman named Tranasia who introduced us to a salesman named Mikhail who took the time out to explain and answer all our questions (and my wife had many questions to ask) and was very patient with us the whole time. We also felt very comfortable with a man named Verdell who is in the financing department because he also had a lot of patience with us and got us the best deal possible which resulted in us purchasing the Acura MDX. We are very satisfied with the overall assistance this company provided us and we recommend this company to other people interested in purchasing a new vehicle.

oberst

Aug 1, 2010

I brought my car to this dealership in good faith after my 2006 Acura RSX Type S A-Spec was stolen & recovered. Since my vehicle was in SHOWCAR condition it made sense to bring the car back to ACURA for repairs. However, to my absolute shock and horror, my 2006, showcar was butchered mercilessly on two repair attempts and nearly 10 weeks in their possession. Parts are missing or damaged. Many of the cars functions do not operate as designed. Moreover, after a new dashboard was installed twice (they damaged the first dashboard and shifter knob on the first attempt), the car now has a rattle from behind the dashboard that is audible over the radio.The service manager, Nate, is undoubtedly one of the most obnoxious and arrogant charachters you will ever come into contact. He tried selling me an old line "The alarm caused the problem." After the dashboard was installed, they could not start the car. That is strange since for two years the alarm functioned flawlessly and without incident. Moreover, Plaza Automall bodyshop drove the car for 17 miles between Plaza and MG & Sons Bodyshop at 9313 Ditmas Avenue (where the body work was completed or more accurately...BUTCHERED). These people are not reputable, honorable or trustworthy. Had I known back then what I know now...I never would have let them touch my car. Come to think of it... I would not trust these people with a rotten cigar.

lucky2009

Oct 29, 2009

Very unpleasant experience.Did not listen to clients needs on a lease to fit budget. Mostly focused on making a commission.when you were not ready to sign after test drive ,his remark "than why have you wasted my time"I would check with another dealership before signing anything with these guys.

michellelc518

May 1, 2008

I filled out an internet quote form and was contacted the next day by a woman named Roxanne. Over the phone conversation we had discussed possibly purchasing a new 2008 MDX. The contents of the conversation was that the price can be negotiated with accessories included at no extra charge. I had asked her to check inventory and was told no problem we have you car in stock. So I made an appointment to go in and discuss some more. Upon arriving, Roxanne was not there. I was helped by another salesman. The price of the vehicle was not the price Roxanne had quoted and all the accessories cannot be free. We had printed out a couple from there website for a deduction of $500 which we brought with us and showed it to them and they would not honor it. The "We have all the cars in stock" is of course not true and they do not have the car there. We asked to see Roxanne and told them Roxanne had promised us the price but was told she only responds to internet inquires and does not know anything, so everything she said is not true. Overall, this dealership lies threw their teeth and is extremely rude and not nice at all. I do not recommend anyone going to this dealer because they will say anything to get you in and the story changes. They won't even honor a coupon from there own website. I can't beleive they would say something like, "Roxanne doens't know anything and everything she saids is not true". Shouldn't a dealership take responsiblity for an employees words?

jro42478

Jun 15, 2007

I was tentative about the purchase of a new car. I am a single mother and have heard horror story after horor story about the kind of experience to expect at auto dealers. Well, was I pleasantly surprised. I called in off an ad I saw in the Daily News and received answers to the questions I had from a friendly young lady; can't remember her name. I then came in and dealt with a older salesperson who was courteous and made sure that I was comfortable in the vehicle before proceeding. Well, it's now 2 months later and I am so happy with my new TSX. My kids love the vehicle and we are so happy that the horror stories I heard were not true...in this case. Ladies, if you're looking for a great car and some quality service, give these guys a shot.